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Best Western Plus Hotel St. Augustine I-95, Saint Augustine

2465 State Road 16, 32092-0701, Saint Augustine, United States - Siehe auf einer Karte
Best Western Plus St. Augustine I-95 - Aussenansicht Das Best Western Plus St. Augustine I-95 ist ideal in Saint Augustine Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Dieses Hotel in St. Augustine, Florida, bietet eine großartige Lage, in Reichweite zahlreicher regionaler Attraktionen, Ausflugsziele und Veranstaltungen. Die Gästezimmer wurden modernisiert, und das freundliche Personal sorgt dafür, dass Sie sich wie zu Hause fühlen. Die Zimmer bieten Flachbildfernseher, kostenloses drahtloses High-Speed-Internet, ein eigenes Bad sowie Kaffeemaschine, Haarfön, Schreibtisch und mehr. Entspannen Sie sich in unseren neuen Queensize-Betten mit extra gepolsterter Auflage, oder wählen Sie eines unserer geräumigen Kingsize-Zimmer. Beginnen Sie den Tag mit einem kostenlosen kompletten warmen Frühstück, genießen Sie ein Bad in unserem Swimmingpool (im Freien), entspannen Sie sich in unserem Wannen-Whirlpool oder trainieren Sie in unserem Fitnessstudio. Nutzen Sie unser Business Center im Foyer zum Arbeiten oder für Privates. Beim Erwerb eines Tourpasses bieten lokale Sightseeing-Touranbieter einen kostenlosen Transfer vom Hotel zur Altstadt. Zwei Fabrikverkaufszentren sind weniger als 2 km entfernt, und Ausflugsziele wie das Castillo de San Marcos in St. Augustine, Ripley's Believe It or Not®, der „Jungbrunnen“ des Ponce de Leon sowie die Alligatorenfarm von St. Augustine sind nur wenige Minuten entfernt. An nahe gelegenen Stränden können Sie schwimmen, surfen, Haizähne und Muscheln suchen oder Tiere beobachten. Benötigen Sie einfach ein Bett für die Nacht? Wir sind der ideale Zwischenstopp auf dem Weg nach Daytona Beach, Orlando und Süd-Florida oder zu Zielen im Norden. NASCAR® Daytona 500, Bike Week und das Biketoberfest in Daytona sind nur 45 Minuten entfernt. Attraktionen wie die World Golf Hall of Fame mit IMAX®-Kino und die PGA Tour Golf Academy liegen an der nächsten Abfahrt im Norden. Kennen Sie dieGolfplätze „The Slammer & Squire“ und „The King & Bear“?Reservieren Sie noch heute zu einem günstigen Preis im Best Western St. Augustine I-95, und erleben Sie einen großartigen Aufenthalt in der „ältesten Stadt der USA“, mit nahe gelegenen Restaurants, Geschäften, Attraktionen und einer umfangreichen Ausstattung! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel St. Augustine I-95

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Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Spa
    Spa
  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
Gebildet aus de 1090 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
545
Sehr gut
330
Befriedigend
122
Mangelhaft
54
Ungenügend
39
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
44
Familie Familie
412
Geschäfts-<br>reisende Geschäfts-
reisende
64
Paare Paare
425
Reisen mit Freunden Reisen mit Freunden
74
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great stay Great location"

5
2020Josephine, Haine city Florida 10/11/2020

Almost perfect stay. Great location, 5 minutes from downtown, Fair price Very clean, front desk very helpfull. Best price from area. Hotel always near outlet. Enjoyable stay, no noise . No breakfast as Covid prevents it.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Josephine, What a pleasure it was to welcome you to Best Western Plus St. Augustine I-95! From our terrific location and clean accommodations to our helpful staff and peaceful environment, we're happy you enjoyed staying with us. All the best, and we look forward to seeing you again soon!

"Excellent!!!!!!"

5
User 10/11/2020

Great location, quiet, nice, and clean. I traveled with my family of 12 people four hours away from home. We had another reservation somewhere else that ended up in a disaster. We needed 4 rooms in the last minutes and I called Best Western. The Front Desk person was very nice and helped us tremendously.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Onyx, It means a lot to see your comments! We loved having you, and we are happy to see our accommodations were wonderful for you, along with our location. Your praise will be passed along to our team, and we trust you will revisit us when your travels bring you back to the area.

"A nice place to stay"

5
User 09/11/2020

I have spent several nights in this s hotel, and it's quiet, well-decorated, and conveniently located. The staff are s friendly and helpful. Apparently I am required to write 200 characters for this review, which I don't appreciate.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Deborah, From our friendly service to our excellent location, we're delighted that you so thoroughly enjoyed staying with us at Best Western Plus St. Augustine I-95. We look forward to welcoming you back the next time you're in town, so don't be a stranger!

"Excellent Best WEstern Plus"

5
robertsK7276IU, Miami, Florida 05/11/2020

This Best Western Plus was recently renovated and it shows. The room was large and clean with excellent mattresses. Because of Covid-19 no breakfast was served and unlike other motels we stayed at no To Go bag was offered. I was offered a 10% discount at Denny's but we did not want a long breakfast. A to Go bag is a better option.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Roberts, Though we're sorry to hear that not everything was perfect, we appreciate the five-star rating we received from you. Please know that at this time, we are unable to serve breakfast due to the current pandemic. That being said, we're glad that you loved our comfortable accommodations, and we hope to see you again at Best Western Plus St. Augustine I-95.

"Good location"

5
s k, New Orleans, Louisiana 01/10/2020

Quiet and nice hotel right off interstate, due to Covid breakfast area closed however, Denny's in front of hotel and offered discount to hotel guest. If you do not want to stay in the main attraction area this is a good choice, not a far drive to downtown.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Receiving your five-star review of your stay at Best Western Plus St. Augustine I-95 has brightened our day. We're happy to hear that our peaceful atmosphere was just what you were looking for and that our location helped you take full advantage of your time in town. If your travels bring you back to our historic city, we hope that you depend on us for another fantastic stay.

"Best Western I-95 St. Augustine, FL"

3
User 15/09/2020

Food and beverage for breakfast was suspended at the Best Western I-95 St. Augustine, FL hotel on Sept. 12, 2020. The hotel's website did not indicate that breakfast would not be offered, in fact the website for this particular hotel stated that a hot breakfast was included. We chose this hotel based on the breakfast offering.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Your feedback is much appreciated, and we do regret that we were unable to serve you breakfast during your stay. Hopefully, we'll be able to resume this amenity in the near future, as nothing is more important to us than helping our guests start their day on the right foot. Thank you again for your input, and we wish you all the best as your travels continue.

"Wknd getaway"

3
User 17/08/2020

Carpet was so sticky we had to wear socks in our room at all times. There was no hot breakfast as advertised which is why we selected this hotel. We had to purchase breakfast elsewhere both mornings. Pool and spa were open but flooded with fireants. My children and I left with huge bites on our arms and legs. Room was otherwise clean and functional. Staff was polite.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Nivia, Though we're happy to hear that our team left a positive impression, it is unfortunate that not everything was perfect. Please know that at this time, certain amenities have been suspended for the safety of our guests and personnel during the current pandemic. That being said, we have forwarded your pest concerns along so we can ensure everything is in top condition for our future guests. We would love for the chance to improve your perceptions the next time you're looking to get away for the weekend.

"Hotel"

4
User 13/08/2020

The ac was obnoxiously loud as it turned on and off it sounded like a tractor trailer the room was also missing a clock the room was clean it was very quiet I dnt like the square pillows though. I like that they have lmn network

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Cherilyn, Thank you for making Best Western Plus St. Augustine I-95 your hotel of choice. While it is unfortunate that not everything about your stay was perfect, we're happy to see that you had a great time with us overall. We've passed your concerns along, though we're glad that you liked watching LMN. We would love to see you again the next time your travels point you in our direction.

"Retired AF"

5
Bandaid10, Louisville, Tennessee 09/08/2020

This hotel was great. If you want a room close to but not on the beach this is an excellent location. They had Covid practices in place with signs outlining them. The staff was courteous and informative.

General Manager, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. We're glad our location worked well for your trip and that you appreciated our attention to health and safety guidelines. Please come stay at Best Western Plus St. Augustine I-95 again the next time you're in town.

"Expected More"

2
egilleland, Clover, South Carolina 28/07/2020

I understand that certain guidelines are in place due to COVID-19; however, they had ice machines out of order, empty vending machines and no breakfast is available even though they still advertise it as an amenity. When I questioned them about the vending machines being empty because I thought it might be intentional, they told me "I need to just walk to the other floors to see if those machines were empty too". Other hotels we stayed in (within the last week) are offering "to-go" options on breakfast and were less expensive.

General Manager, Agency / Consultant at Best Western Plus St. Augustine I-95, responded to this review
Dear Egilleland, Thank you for your feedback. Please know that we are closely following CDC recommendations, so certain amenities—such as breakfast—are currently unavailable for the safety of our guests and personnel. We apologize for the issue you encountered with the vending machines and have spoken to our team regarding the service you experienced. In the future, we would love for another chance to positively improve your perceptions.

"Very Good, Clean and Safety location"

5
User 07/07/2020

Our experiences was very good . The Hotel staff make us feel like home. The Hotel location and the surrounding amazing. Closer to very good outlet mall, restaurant and good stores . Thank you very much

General Manager, Agency / Consultant at Best Western Plus St. Augustine I-95, responded to this review
While you may enter as a guest, you will certainly leave as family, and we're thrilled that the Best Western Plus St. Augustine I-95 team helped you feel right at home! From our fantastic location to our clean, comfortable, and welcoming environment, you can always count on us to meet your needs. Come back anytime!

"icame down to visit with familt"

5
User 30/06/2020

the hotel is right off the expressway close to everything you need the hotel it self is nice clean the staff is very pleasant rooms nice the price is affordble very quieti would stay here again if i am in st augustine again

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Jeff, Thank you for choosing to stay with us here at Best Western Plus St. Augustine I-95 while visiting family! We are thrilled to hear that you enjoyed our combination of friendly staff members, clean accommodations, and reasonable rates. All the best to you, and we hope to see you again soon!

"St. Augustine 2020"

5
User 30/06/2020

Stayed at the Best Western Plus in St Augustine this year. The staff was super nice, clean rooms, and a really great location. It was amazing. And it only about 15 minutes from Vilano Beach. We will be back for sure. They were top notch, We really enjoyed our stay.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Kimberly, Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95, so it's gratifying to know we succeeded with you. We're glad our attention to cleanliness and service impressed you and that our location was ideal for your visit. It will be a pleasure hosting you again the next time you're in town.

"my stay was average, the cost was royalty.."

3
User 26/06/2020

Little costly for the refrigerator not to work properly, a/c soaked the floor,alarm,clock stored working causing me to be late for work. The male behind the counter made excuses instead of fixing the problems

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
All feedback is welcome, and we appreciate you taking the time to share your comments. It is unfortunate to hear about the issues that you encountered with your room, and we will have our maintenance team investigate and address these issues. Once again, thank you for sharing your comments, and we wish you all the best in your future travels.

"The best!"

5
sbwheatley, Lawrenceburg, Kentucky 25/06/2020

We originally had planned on staying at a different best western, however, it wasn't clean. We left and came here and couldn't be more happy with the hotel and staff! Superior service! We will most deff stay when in the area again in September!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It was our pleasure to provide the comfort and cleanliness that you were in search of. Thank you for highlighting our efforts at Best Western Plus St. Augustine I-95. We cannot think of a better compliment than your plans to return for another fantastic stay in September. See you then!

"Great short overnight stay"

5
SilviuS635, Reston, Virginia 25/06/2020

We stayed overnight and the hotel was super clean and staff very helpful. Late check in was available which was great. Location is great for waking up and getting on 95 quickly. We had a great experience over all

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
While we wish that you could have stayed longer, we're thrilled that our clean, cozy accommodations impressed you! From our prime location to our friendly team, you can always count on us for a wonderful experience. Choose us again for a superior value the next time you're passing through!

"Hotel"

4
User 23/06/2020

Hotel is clean and renovated. Rooms are clean and comfortable. Check in and check out went smooth. Please be aware that the breakfast is closed. Call before reservation to get updates and no surprises.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for taking the time to share your comments on your recent visit with us, and we appreciate your input. Cleanliness and comfort are two very important aspects, and we are delighted to hear that you enjoyed both of these. We wish you all the best, and we hope to see you again soon!

"Family getaway"

4
User 23/06/2020

When booking there was no mention of the breakfast being canceled because of covid 19. Otherwise the rooms were nice and the hotel was very convenient to both attractions and dining. Would recommend for visiting St Augustine.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Fran, With so many hotels in the area, we're thrilled that you chose Best Western Plus St. Augustine I-95. We aim to provide a comfortable, pleasant stay for every guest so we're delighted that you had an overall enjoyable stay. We're also eager to be able to return to our typical breakfast offerings, but our temporary policies are in place in accordance with CDC guidelines. Your understanding and patience are greatly appreciated. With so much to see and do in our historical city, we hope that you have plans to return to the area again in the future. It would be our pleasure to provide an even better stay next time.

"Long Weekend"

5
User 25/05/2020

Wanted to visit downtown without spending a fortune. Lobby and room were very modern and clean. Comfortable bed and pillows. Location was good, close to downtown, food and shopping. Staff was friendly and professional. Would stay again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Warren, With so many hotels to choose from in the area, we are honored you chose Best Western Plus St. Augustine I-95! Thank you for sharing your warm compliments regarding our modern rooms and friendly service. We look forward to welcoming you back as a familiar face the next time you are in St. Augustine!

"The best"

5
User 25/05/2020

This is the best hotel I have ever stayed at. The room was clean and the bed was amazing. The lady at the front desk was so sweet. I will be making this my permanent hotel when we visit Saint Augustine

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Amber, From our clean and comfortable accommodations to our friendly service, we're delighted that you absolutely loved staying with us at Best Western Plus St. Augustine I-95. Our team is ecstatic to be your hotel of choice for the area, and we can't wait for your next visit to St. Augustine.

"Quarantine makes cold environment colder"

3
jamespinard, Orlando, Florida 09/05/2020

Understandably the pandemic forces breakfast, pool, and gym to close, and glass between front desk and guests is reasonable. But in a grey hotel using daylight (bluish white light bulbs throughout) made for a very cold experience. If you're looking for a cold, mechanical experience that is a safe distance from humanity and just a place to sleep for the night, this is a good fit.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear James, We thank you for being understanding of our policies during this time, as everything we're doing is for the safety of our guests and staff members. It is regrettable, however, that you felt our hotel lighting made for an uninviting atmosphere. We will certainly keep this in mind as we are always seeking ways to better the guest experience. Should you return to St. Augustine in the future, we would love another chance to provide a welcoming experience.

"Virus travel"

4
linley816b, Hobe Sound, Florida 30/04/2020

Everything was very nice - exceptionally clean as usual - have stayed here before that is why I chose to stay again. Because of Covid-19 they could not serve breakfast- missed that - but price was lower - if in the area again will definitely stay here.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Linley, While it is regrettable that you could not enjoy a meal with us, we're delighted that our reduced rates and clean accommodations could more than make up for it. Next time you're in the area, we hope you'll join us again for the tasty breakfast you remember.

"Nice Hotel"

4
Anthony A, Scranton, Pennsylvania 17/03/2020

Nice hotel, convenient location, right off highway. Rooms were clean and property was in good shape. The breakfast was below average unfortunately. Other than that it was pleasant stay. Staff were friendly.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Anthony, We are glad you joined us at Best Western Plus St. Augustine I-95. It brings us joy to learn that our ideal location, well-kept accommodations, and superb hospitality positively impacted your pleasant time with us. Know that your insights about breakfast will be shared with our dining team for further review. On behalf of our team, we hope to see you again and impress you further!

"Great visit"

5
User 12/03/2020

All staff was great! I feel horrible for forgetting names. Check-in front desk lady was great, very informative. Breakfast lady, awesome! Overnight front desk, Amazing! Check out lady was nice, but definitely didn't impact my stay like the first 3 ladies. Even our housekeeper was great! Thanks for the stay!!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Your recognition of our unparalleled service puts a big smile on our faces. Thank you for joining us at Best Western Plus St. Augustine I-95, and we can't wait for your return!

"Great Hotel for a Great Deal"

5
rachlea3, Tampa, Florida 10/03/2020

Got this hotel for an amazing price. At the time it was $96 per night through booking.com, a 3-night stay cost us about $330 WITH FEES INCLUDED for a 4-star hotel!! We were super happy! It's clean and modern inside, staff are super nice and informative with things to do around St. Augustine, breakfast is THE best I've seen out of any other hotel I've been at, rooms are nice and spacious, A/C works TOO WELL which isn't a bad thing and it's pretty quiet around here. Only complaints I'd have is the coffee is disgusting, hot tub really isn't a bubbly hot tub but more of a still water warm tub and it's freaking freezing in room 318. The entire 3rd floor was frigid... Other than that, the stay itself and the hotel was really good.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Rachael, We were delighted to learn our overall cleanliness, superb hospitality, and delectable breakfast helped to provide you with a full-value stay. Rest assured, your insights are noted and will be shared with the appropriate department to ensure guest satisfaction moving forward. The next time you are in town, we hope you choose to stay with us at Best Western Plus St. Augustine I-95 again for another refreshing stay!

"Mrs"

4
Mypce, Frederick, Maryland 10/03/2020

The hotel was comfortable and convenient to the highway as well as attractions. Rooms are well equipped. The staff was knowledgeable and courteous. Breakfast was fresh and tasty. I recommend this hotel. The price was appropriate.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It was a pleasure to welcome you to our hotel. We're delighted you enjoyed our convenient location, comfortable accommodations, and tasty breakfast. Our friendly staff hopes to serve you again soon!

"Convenient and clean"

5
marystroop, Annapolis, Maryland 01/03/2020

We stayed at this Best Western for four nights to attend a family wedding in St. Augustine. It was clean, conveniently located with lots of parking. Our only complaint was that there was only one person at the check-in desk at 3:30, and she also had to answer the phone. I had pre-registered but we still waited at least 20 minutes to check in.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Mary, We're happy that you enjoyed our well-kept property and convenient location. Please accept our apologies for any lapses during check-in. Our team will be reviewing your comments as we love reaching higher levels of guest satisfaction. Nevertheless, it's wonderful that you still had a satisfying experience at Best Western Plus St. Augustine I-95. We can't wait to have you back!

"Excellent Customer Service!"

5
Elizabeth S, Langley City, Canada 01/03/2020

The front counter staff were very friendly & knowledgeable, recommending a restaurant in downtown St Augustine that was amazing! The hotel felt brand new, the rooms were clean, the breakfast extensive & delicious. The lady looking after the breakfast area was very pleasant, happy & had a lovely smile. It's great staff who help make a stay enjoyable!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Elizabeth, We love being commended for our well-maintained rooms, delicious breakfast, and unparalleled service. It was a delight welcoming you to Best Western Plus St. Augustine I-95, and we can't wait to have you back!

"Passing through"

5
ginnsnap, Lexington, Kentucky 29/02/2020

this hotel is in a great location. It is easily accessed from the interstate and a short drive to St Augustine. We stayed here while traveling to Port Canaveral and cost was much more affordable than Cocoa Beach. Rooms were very clean and hotel was well maintained. Latoya checked us in easily. Maps and brochures were readily available for exploring St Augustine. A well maintained breakfast was served and area kept clean.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Ginger, Thank you so much for choosing to stay with us during your journey to Port Canaveral. We're happy to hear that you appreciated our clean rooms, well-maintained facilities, and convenient location. From all of us here at Best Western Plus St. Augustine I-95, we're grateful for your business and would love to serve you again soon.

"Sebastian vacation"

5
User 22/02/2020

Excellent location great front desk service and excellent workers in the breakfast room. Wish they offered water and USA Today in check in. Very quiet and good recommendations for meals and area attractions.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Jebb, Thank you for choosing Best Western Plus St. Augustine I-95! Your outstanding five-star feedback means so much to us, and we really appreciate the kind words you shared about our team. Our people make the difference! It sounds like you rested well. We believe in providing a relaxing escape, and we'll use your feedback to get even better! Come back and visit us soon.

"Ok , but needs to finish updates "

2
User 22/02/2020

We booked a one night stay, and wanted to be near I-95 to get back on our car trip in the morning. Here is what was right : the breakfast, the staff, the fresh paint, carpet and furniture. It was very clean. Here is what needs improvement and because the hotel is going through updates , I hope they are getting to these things: 1) the awfully loud ac/heat unit. The noise kept us up all night, through earplugs. 2) The bed and pillows need replacement. 3) The internet speed was unacceptable. I missed a work deadline because the internet kept throwing us off the server. I didn't feel we got a full value for our stay.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
While our clean accommodations, excellent staff, and tasty breakfast were positives of your stay, it is saddening to know that some aspects of your visit were less than ideal. Rest assured that our team is already working on the concerns you raised. We hope to have a chance to improve your perceptions if you should be traveling through town again.

"Home to Canada"

4
User 17/02/2020

A very short stay, on our way back home from Florida. Very clean hotel, staff was very friendly and breakfast was great! Wish we had more time to visit St. Augustine, will definitely come back and hopefully see mother Daytona Race as it was rained out while we were there!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We can't thank you enough for choosing Best Western Plus St. Augustine I-95 during your recent trip. It's lovely to hear that our friendly guest service and well-maintained accommodations exceeded your expectations. We look forward to welcoming you back the next time you are in Saint Augustine.

"One of the cleanest hotels I've ever stayed in"

5
socks816, Durham, North Carolina 14/02/2020

This was one of the cleanest hotels I've ever stayed in. The bed was cozy, as were the pillows, and room. I did not have the breakfast, but it smelled good! I did not use the pool either, but it looked clean. Overall, it was comfortable and quiet. I would definitely recommend it.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We strive to provide the best experience possible, so it means a lot to earn your perfect rating and praise towards our property's overall cleanliness and our cozy accommodations. Hopefully, on your next visit, you will get to try our breakfast, and we are confident you will find it enjoyable. Your recommendation is such an honor to have earned, and we at Best Western Plus St. Augustine I-95 can't wait to create another exceptional experience with you!

"Great Place to Stay Away from the Crowds of St Augustine"

4
User 12/02/2020

Excellent hotel for the right price. Hotel was extremely clean, bed comfortable, and staff welcoming. Would definitely stay here again... very convenient for visiting St Augustine's historic sites without having to deal with the crowds.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Elizabeth, Thank you for joining us at Best Western Plus St. Augustine I-95 during your recent visit to Saint Augustine. We are delighted to hear that our comfortable beds and friendly guest service were perfect for your needs. Should your adventures bring you back our way, please join us again.

"Nice Hotel But Would Have Stayed Closer to Downtown Had We Known the Area"

4
Fraserburgher, Franconia, New Hampshire 07/02/2020

Very busy the two weekend nights we were. Staff were efficient but always seemed to want to get on to their next task. Breakfast choices were pretty standard. Coffee from the single serving powdered coffee machine was terrible - no fresh brewed option. Room was clean, well equipped and quiet. The wireless internet signal deteriorated the closer you got to the window. Would probably stay closer or in downtown if visiting again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We're grateful for the opportunity to serve you at Best Western Plus St. Augustine I-95. It's delightful to hear that our tranquil rooms became the highlight of your visit. Despite some concerns, we are pleased that it didn't affect your overall convenient experience. We will look into your comments on aspects of our service as we work to further enhance our guests' experience. During your next visit, we hope to provide an even better stay.

"Good Travel Hotel but with Room for Improvement"

4
User 04/02/2020

A hotel with clean and decently furnished rooms that served a very good breakfast. One major problem that I can't ignore is that after checking in we went to our room and while I dug in my pocket for the door lock card I leaned against the door and it flew open. I called the front desk right away to notify them of the problem and was told we would have to wait for maintenance to get around to fixing the door lock. After driving 8 hrs on the I-95 all we wanted to do was to go out and have supper and then come back to our room for a night's rest. I asked for another room and was told they were all reserved. I had to tell the clerk that the solution was simple, he needed to switch our room with that of another guest who had yet to arrive and fix the door lock while the room was unoccupied. Certainly not a difficult problem to solve and yet it was something he didn't want to do, until I insisted upon it. Best Western Hotels seem to be slipping in their commitment to customer care.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It's delightful to hear that you liked our well-kept rooms and tasty breakfast. We're sorry for any lapses in our service. This will be discussed with the team to ensure we improve for our future guests. Nonetheless, it's wonderful that you still had a positive overall experience with us. We'd love to see you again at Best Western Plus St. Augustine I-95!

"Don't get the queen beds unless you want small full sized ones."

4
User 26/01/2020

Breakfast, front desk were great and rooms were very comfortable and clean. Loved the hotel except that the promised queen size beds were actually only full sized beds. Too small and uncomfortable for my son and his wife. I only hope that if I book the king sized bed that it is as advertised and actually is king sized.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We always enjoy hearing from our guests. It's great to know that our clean, comfortable rooms and excellent breakfast impressed you. However, we apologize for any confusion with our bed sizes, and we'll look into your comments further. The next time you're in town, we'd be honored to host you again.

"Beverlys 60th Birthday Bash"

5
pamX2365YT, Covington, Georgia 24/01/2020

The Birthday Party was fa6just like her. The hotel was just right for the guess that stayed the 2 nights for the bash. The breakfast was okay. The man at the service desk that worked from 3 to 11pm was nasty to people but the lady that was with him with a accent made up for his nasty behavior. He is not friendly at all.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Pam, First and foremost, wish Beverly a happy birthday for us! Despite the mixed service you experienced, we're glad that this didn't detract too much from your visit. We've spoken to our team about the matter, and we would love to host you again during your next celebration.

"Business Owner"

5
User 22/01/2020

Great stay. Very accommodating to our needs. Hotel was immaculate. Beautifully remodeled, thought it was new. As a smoker, it was very nice to be provided with a comfortable seating area off to the side near the front door, in lieu of an area in the back of the hotel or near a dumpster. Thank you for showing the smokers respect. A special thank you to Ms.Judy for finding and returning my cell phone. I appreciate your honesty.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Iris, It was a pleasure to have you at Best Western Plus St. Augustine I-95 during your recent getaway. We are delighted to hear that our well-maintained accommodations and attentive guest service were perfect for your needs. We are happy to be of assistance, and we would love nothing more than to have you back whenever your adventures bring you our way. Thank you for your time.

"Friendly and helpful"

5
User 21/01/2020

We have been staying here for the past 6 yrs. We returned after the change over. There was always someone to answer our questions. and direct us when needed. Breakfast was always warm and plentiful. We plan on returning.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It was a pleasure to welcome you to Best Western Plus St. Augustine I-95. It's wonderful that our tasty breakfast and exceptional staff were highlights of your stay, and we trust you had a fabulous time exploring the city. We look forward to your next visit!

"Don't Bathe"

3
H9767ZVanthonyc, Lynn Haven, Florida 20/01/2020

A very attractive property. The rooms were quiet and the mattress was very good. There were two items of concern : (1) The bathtub is dangerously slick. Although there was a rubber mat provided, it was too small. If you stepped off of the mat, YOU WILL GET HURT. (2) Breakfast is served starting at 6:00AM. We ate about 6:30AM and the sausage patties and Canadian Bacon were cold and tasted as if they were "left over" from the day before.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
While we're happy you liked our relaxing rooms and lovely property, we apologize for the issues you had with the bathroom and that the breakfast did not match your preference. Our team will be looking into your feedback to ensure that we improve for our future guests. Please give us another chance to deliver a better experience for you in the future.

"Hotel room/breakfast"

3
msskyescot, Fort Pierce, Florida 17/01/2020

Hotel room was fine,nothing special, breakfast was bad/ country gravy was like warm milk no meat, bad tasting,worst ever/ sausage patties were really bad,uneatable,dry ,like cardboard,/dont know how to describe the taste other than "nasty"... and that's being kind.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for taking the time to share some thoughts regarding your recent visit. We are saddened to hear that our food selection wasn't to your preference. We will look into your comments about our accommodations and breakfast and use them to further enhance our guests' experience. Given the opportunity, we would like to provide you with the high-quality hotel experience you expected.

"THIS is where you want to stay!"

5
turninghawk925, Chattanooga, Tennessee 11/01/2020

Very, very nice updated motel. We had an exceptionally nice, very clean room with a king bed, comfortable couch (sleeper sofa), and an upholstered side chair. More of a suite, at the price of just a motel room. The folks at the front desk were very friendly and accommodating. The hot breakfast was quite nice as well. Frankly, after two nights we kind of hated to leave this place! Great location, too. Highly recommended!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Our goal is to impress everyone who stays at Best Western Plus St. Augustine I-95 so we're happy to hear we succeeded with you! We're so pleased our clean, comfortable rooms and friendly, helpful staff were exactly what you were looking for. Thank you for the kind review and recommendation! It would be a pleasure to host you again the next time you're in town.

"nice hotel"

5
User 09/01/2020

I had no complaints or negative issues with this hotel. Clean and well kept. It served me well and was a great halfway point in our travels. It was across from the outlet mall and access was easy. There was also a great Italian restaurant nearby.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear John, Thank you for stopping over and making Best Western Plus St. Augustine I-95 part of your recent adventures. It puts a smile on our faces to know that our well-maintained accommodations became the highlight of your time with us. Please consider joining us again should your travels bring you back to the area.

"Ancient tripping"

4
User 09/01/2020

The room was clean and staff friendly. A mini-frig in the room would have been most welcome. We really missed having that amenity. Breakfast was good. Location was convenient to 95 and the old town. Close to eateries and other attractions. Nearby stores to restock travel supplies and gas.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Sheila, Thank you for highlighting our well-kept room, convenient location, and friendly service. Please know that we offer rooms with a refrigerator, subject to availability. Should you return to town, you can depend on us at Best Western Plus St. Augustine I-95 for another remarkable stay!

"Spacious rooms, good value"

5
Carolyn G, Strasburg, United States 07/01/2020

Nice hotel with spacious rooms. Good value, very clean. Hotel was close to interstate, entrance was a little tricky, but good value and clean facility. Breakfast was decent, check in and check out was quick and easy.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Carolyn, It is our goal to deliver a remarkable experience from check-in to check-out, so reading your wonderful feedback warms our hearts. We're pleased that our spacious rooms, tasty breakfast, and efficient service were just a few of the highlights of your stay at Best Western Plus St. Augustine I-95. We can't wait to host you again!

"Nice looking"

5
Ann Q, Orlando 06/01/2020

They've updated their look and put in some nice new colors. Everyone was very hospitable. Price/value was good. We're speedy in getting anything you needed and always greeted you. Would definitely stay again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Ann, We love hearing that you noticed our updated appearance and that you enjoyed our terrific value and friendly team. Hopefully, your entire trip was amazing and we'd love to see you again next time you're in town!

"Decent Hotel"

3
RyanEDunn, Nokomis, Florida 06/01/2020

Average hotel, nothing special. Rooms were clean and beds were ok. Breakfast was minimal and the same every morning. WiFi was non-existent. Employees were professional but not overly friendly. Only a 15 minute drive to Historic St. Augustine.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Ryan, We're honored you chose to stay with us, and we thank you for taking the time to share your experience. It's great to hear that our clean, comfortable rooms met your needs. However, we apologize for any disappointment with breakfast as well as for any issues with the WiFi. We'll look into your comments further, and we hope you'll consider staying with us again in the future.

"Good updated hotel"

5
Wilson;Mrs.lind... W, Bangor, United Kingdom 25/12/2019

We chose to stay at this Hotel as we had stayed here last year when it was the Wingate. Our room was lovely, plenty of towels and soap, shampoo etc. The pleasant lady on reception(Russian I think) ordered a shuttle bus for us every morning, to take us into St Augustine to ride the Red Train. We also had a very pleasant breakfast to tide us over until lunch. The girl on breakfast duties worked very hard, forever topping up the breakfast items. She was also very polite and kind. The only rude person there was the Manager who checked us out. The only two words he said were "Checking out". No how was your room, did you enjoy your visit. He could do with a customer service course. We would stay again despite his rudeness.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for leaving a review and for being a returning guest! It is wonderful to see you enjoyed your comfortable accommodations and our excellent breakfast, among other things. Our apologies for any rudeness, and we will make sure we are perfect in the future. Take care, and we look forward to seeing you again!

"Good brief stay"

4
Don P, Deerfield Township, NJ 20/12/2019

Got tired of driving down I-95 and booked this hotel on my cell phone. The staff was nice, the hotel was very clean. Right off of I-95 and Denny's, Cracker Barrel, and Ruby Tuesday are right there also. Ate at Cracker Barrel, which was good. Free breakfast is included, but not that great, I'd recommend Cracker Barrel for breakfast.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Don, Thank you for recently staying with us at Best Western Plus St. Augustine I-95. We are pleased that our friendly guest service and convenient location became the highlights of your visit. We know we can do better and would welcome the opportunity to demonstrate it.

"Great Location"

5
t1954cc, Vero Beach, Florida 07/12/2019

Nice stay at this hotel. The location included a couple of restaurants within walking distance and others very close. Close to outlet malls. Hotel lobby area very clean and included breakfast. There were two problems as I stayed on the 4th floor and the ice machine did not work and the bathroom had not been swept. Other than that a perfect stay.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for posting a review about your nice stay with us. We're happy to hear that you enjoyed our clean lobby and convenient location near several excellent restaurants. We're sorry about the issues you mentioned regarding the ice machine and bathroom and will be passing your comments along to our team immediately. From all of us here at Best Western Plus St. Augustine I-95, we're grateful for your business and would be delighted to serve you again soon.

"the room was awesome, the front desk was fabulous and the breakfast was terrific. We loved it"

5
Getaway4367, Charleston, South Carolina 02/12/2019

its and awesome place and it has everything you could ever need. We have stayed in St. Augustine for years every Thanksgiving eve and this hotel was the very best we have stayed at. Between the wonderful room, great customer service, and the best breakfast we will surely stay again.

"A Nice Nights Rest"

4
glasstitcher, Roanoke, Virginia 27/11/2019

Stayed here on our way from Virginia to Fort Lauderdale. The room was clean and neat. The bed was comfortable, and the bathroom well prepared. (4 sets of towels - 2 people!) Breakfast was plentiful with a wide variety of choices. All of the staff were nice. The only thing that might cause concern for some is that the shower water had a slight sulfur smell. I would not hesitate to stay here again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We appreciate you choosing us for your stopover! A comfortable and well-appointed room is what you can always trust we will deliver. Our team will love to have you back and we wish you the best along your way!

"great halfway stop"

5
User 17/11/2019

pleasant staff who thanked me for being a rewards member upon checking in. Room was clean as was entire facility. Breakfast was fantastic way to start the day without having to go looking for a place to eat. Would deffinately stay again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Rich, With so many hotels in the area, we are thrilled you chose Best Western Plus St. Augustine I-95. We cannot thank you enough for your kind words and five-star rating! It brightens our day to know that upon check-in, our staff impressed you with our top-notch hospitality, and our high standard of cleanliness matched your preferences. We'll be sure to pass along your compliments to our breakfast team. Our team is thrilled to know of your plans to revisit as we consider repeat guests as our highest compliment. Know that we will do all that is necessary to guarantee we are deserving of your trust.

"Review"

4
User 16/11/2019

The room was very nice, the only can say is that the felt you were sleeping plywood with some cushion. Otherwise the the breakfast was good and the room was clean. I am sorry to the gentlemen who gave me my room told me he put in my marriot number , but he didnt and now i am having a problem getting the credit.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for sharing your experience with us here at Best Western Plus St. Augustine I-95. Reading your review that you found our rooms beautiful and spotless, plus our breakfast tasty, brightens our day, as we have accomplished providing another memorable and enjoyable stay for one of our guests. We look forward to welcoming you back the next time you are in town.

"Mr"

5
User 16/11/2019

Hotel located across from outlet mall. Has been totally remodeled all rooms new. The price was also very reasonable. Good breakfast and amenities including a workout room and within walking distance of Ruby Tuesday's

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It is such a pleasure to read your compliments about our amenities and accommodations. We are grateful to learn that our breakfast lived up to your standards and that you found our rates competitive. It brings us joy to learn as well that our location allowed you to enjoy some of our nearby local amenities. On behalf of our team, we'd love to have you back at Best Western Plus St. Augustine I-95 to deliver another exceptional experience!

"vacation stop"

5
User 15/11/2019

It was all very good. The people working there all seemed willing to do extras that would be helpful. The included breakfast is very good and a tremendous plus. The only thing I don't like is doing surveys.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Excellent customer service is always our goal, and the fact that we could provide you with the superior hospitality we aim for warms our hearts. We're glad you could join us for a delicious breakfast and we look forward to seeing you on your next vacation at Best Western Plus St. Augustine I-95.

"Great room"

5
User 13/11/2019

Very friendly staff. The hotel was well maintained and extremely clean. Standard hotel type breakfast. If you like shopping the hotel is very convenient to both I95 and the outlet mall. There are several restaurants within walking distance of the hotel and only a few miles from downtown St. Augustine.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Betty, It was such a pleasure to have you at Best Western Plus St. Augustine I-95. We are delighted to hear that you found our friendly guest service, well-maintained rooms, and fantastic location remarkable. Thank you for finding the time to let us know about your experience, and please come back soon!

"I slept okay."

3
User 13/11/2019

There was a strange odor in the building, which some children on our floor kept yelling loudly about. At 11pm. We didn't get to enjoy most of the amenities, so I cannot speak to those. Our door latch would not engage to close, so we had to turn the bolt lock to keep it closed. Not a biggie, just a little weird. They did have a nice slap lock on the door, and that's not something I'm used to seeing on hotel room doors. It was a pleasant surprise and made me feel safe. The shower had terrible water pressure, the shower head was kind of gross, and the water was so soft that you never really felt clean, just slimy. The slick feeling made the tub extremely slippery, and we had to put one of the small towels in there to stand on for stability. I will say they definitely don't skimp on towels. I use lots for every shower and for our not quite a day (so just two showers) stay I never had to ask for more, which is not my usual experience. The breakfast was about what you'd expect. We took a few items for the road but stopped at Village Inn for proper nourishment. I only dealt with the two front desk staff members, and they were both fantastic. The facilities I did see were clean and kept in good repair. The bed was definitely comfortable, and the linens were clean. I never saw a bug, and that pretty much keeps me happy.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Brandy, We appreciate you leaving us feedback about your recent stay. Our goal is to provide comfortable experiences to all of our guests. It is delightful to hear that you found our beds comfy and rooms spotless. We apologize for any inconvenience caused by the unwanted odor and the bathroom. Rest assured that our team will look into all the comments you raised for improvements. On your future travels, we hope you'll stay with us again so we can have the chance to deliver a much better experience.

"Very clean."

5
User 12/11/2019

Thank you to the housekeeping staff for calling us on an item we left in the room. Not important to anyone else but it was to me. Honesty is still everywhere. The beds were comfortable and clean. As was the rest of the room and hotel. Very comfortable stay.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Renate, Our team strives to provide honest, attentive service to all our guests, so we're proud to hear they helped return your lost item to you. Our housekeeping team is the best in the business! We cannot wait to pass along your compliments and look forward to showing you another comfortable stay next time you're visiting St. Augustine.

"Pleasant suprise"

5
User 04/11/2019

We made our reservation last minute and got a great rate! We chose the room with one king. Our room was super clean and the bed super comfortable. The breakfast service person was very hospitable. We left knowing we will be back!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Linda, At Best Western Plus St. Augustine I-95, we take pride in delivering first-rate accommodations at a great value, so we're happy to read your positive feedback. Thank you so much for your recent stay, and we're excited for your next visit!

"Nice property. Nice room. Coffee awful!"

4
JasminGoss, Beloeil, Canada 04/11/2019

The Best Western St.Augustine is a great hotel located closed to the I-95. Upon arrival, everything looks good. Large welcome area. The rooms are nice and comfortable. Rates are affordable. Breakfast is good but the coffee is awful....

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Jasmin, It brightens our day to learn that our cozy accommodations, convenient location, and tasty breakfast delivered the full-value stay you deserve. Your feedback regarding the coffee has been forwarded to the team for review. We can't thank you enough for including us during your travels, and we'd love to serve you again at Best Western Plus St. Augustine I-95!

"Nice weekend away"

5
Brian T, Pompano Beach 28/10/2019

Room was very nice, AC was great. Bed was very comfortable Ideal for nice weekend close the the highway, But very quiet. Breakfast was offered, but we slept in both days. Wish the pillows were a little more , too soft for me. Only upsetment was noone at front desk answered Phone for two nights. We wanted an extra blanket and could not get ahold of anyone.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Brian, Here at Best Western Plus St. Augustine I-95, we strive to always bring phenomenal service and comfortable experiences to all of our valued guests. We're captivated to hear our delectable breakfast and well-maintained rooms with comfy beds made your visit remarkable. However, we still feel disappointed that we fell short in some aspects of your stay, our apologies. We look forward to sharing another exceptional experience with you in the future!

"Rooms smelled Musty"

3
User 28/10/2019

The room in itself was clean, however, there was a musty smell that lingered in the room throughout my stay (3 days), not even the air condition. The staff was outstanding, from the Front Desk, Housekeeping,

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Ricanana, Thank you for your feedback. We are pleased to know our team was excellent for you as we pride ourselves on providing wonderful service. Our apologies for the unwanted odor you encountered and if notified during your visit, our team would have been more than happy to assist. Nonetheless, on your next trip to the area, we hope you will rely on us again and we wish you the best along your way.

"Has just been renovated"

4
User 26/10/2019

Very nice hotel. Clean, fresh painted and renovated, up to date. The room is equipped with a refrigerator and a microwave. Bed was comfortable. Breakfast was good. Well located, near restaurants, outlets and the 95.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We sincerely appreciate your positive rating and compliments about our carefully appointed rooms, our recent property rejuvenations, and pristine surroundings. It is a joy to know as well that you enjoyed our comfy beds, delectable breakfast, and our strategic location. Your comments suggest that you had an excellent time with us and we couldn't be more pleased. Should your travels bring you back to the area, trust in us again! We at Best Western Plus St. Augustine I-95 wish you happy and safe travels. Please come back soon!

"Great room and bed!"

5
548sandy, Hickory, North Carolina 25/10/2019

Check in was a breeze and got a room on the 4th floor which was at the top. The bed was great and the room was super clean. The breakfast buffet was the usual which could have been warmer, but overall was good.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Sandy, A clean room and an easy check-in can go a long way in delivering a comfortable stay, so we're thrilled that this was the case for you! We're also glad you found your bed to be comfortable and we hope to see you again at Best Western Plus St. Augustine I-95 the next time you're in town.

"Overnight"

5
Grace F, Jupiter, Florida 20/10/2019

We just stayed at this Best Western only for one night. Good hotel at good price. The room was spacious and clean. Good breakfast. The best waffle you can made by yourself. Location is great if you're traveling on I 95.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Grace, Thank you for posting a review about your overnight visit here at Best Western Plus St. Augustine I-95. We're happy to hear that you appreciated our spacious rooms, tasty breakfast, and convenient location. We truly value your business and would love to welcome you back soon.

"great, simple as straight forward hotel"

4
User 15/10/2019

nice, clean, no frills hotel.. slept great, was quiet. there were very minor issues with the room (bathroom lighting, etc) that we didn't bother to report since they didn't really affect us.. My kids enjoyed their pool to swim. Gym was meh. I am always leary abt breakfasts and theirs was usual basic but delicious! Whatever staff we encountered during the entire stay was very friendly and helpful day or night.. courteous and attentive to our needs and any questions we had about the area. We were just a short drive away, close to historic downtown and beaches but yet enough away from the hustle and bustle. Close to many stores and restaurants and had nearby interstate access. Me and my family were very happy with our stay!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Apple, It was such a pleasure to have you and your family at Best Western Plus St. Augustine I-95, and we appreciate you for finding the time to share the details of your stay with us. We are delighted that our tranquil accommodations, convenient location, and tasty breakfast became some of the many highlights of your visit. To hear that your kids enjoyed our relaxing pool brightens our day as well! We will look into your comments regarding our gym and use them as we take steps to improve our facility further. During your next visit, we would love to deliver another exceptional stay. We wish your family safe travels!

"Last minute booking gone right"

4
84sdc, Charlotte 13/10/2019

Though I booked for the hotel before, immediately after the free cancellation ended, I received an email to tie my rewards to my reservation. The timing was very suspect to cause me to pay $100 more but the front desk clerk was very helpful with me booking at the last minute. The room was clean, the gym was decent though it's strange that the equipment faces away from the TV, the breakfast was delicious, the staff friendly, and the hot tub was lovely. The staff could have been a little more informative about the current promotion as it seems like the staff did not ask the right questions to give the right answer.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for taking a few moments out of your day to post a review. It pleases us to see that you appreciated our clean rooms, delicious breakfast, and great hot tub. We're sorry about the confusion regarding the promotion but we are glad that we were able to get everything figured out. We'll be speaking with our team to ensure that all members are prepared to answer any relevant questions about our hotel in the future. We truly value your business and hope to have you back soon.

"Oct. 2019"

5
halinslp, Union, NJ 10/10/2019

Great location. Well maintained, very reasonable rates, courteous staff, Very CLEAN room, and will definitely be staying here again. Excellent nights sleep on a great king sized bed !! Right off I95 and located in the middle of many restaurants.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We can't thank you enough for joining us at Best Western Plus St. Augustine I-95. It's a pleasure to hear that you had a great time during your visit. Your positive feedback is very much appreciated, and we look forward to providing you with another exceptional stay through our reasonable rates, friendly team, and comfortable beds when your travels bring you back to our way.

"Birthday Weekend"

5
DebbieVollmers, Clearwater, Florida 08/10/2019

A surprise weekend for my daughter's 24th bday! the hotel staff had decorated the room and had personalized wishes from the staff! Everyone was so welcoming, professional & helpful throughout our stay! Their stellar customer service made for a memorable experience!! Thank you all...

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Debbie, Happy 24th Birthday to your daughter! We are delighted to be your preferred hotel to celebrate such a special occasion. Our hospitable staff will be thrilled to learn that their stellar customer service was instrumental in making the celebration more memorable. For sure, they will be motivated to continually provide the same level of service or even more to every guest. We want to welcome you back to Best Western Plus St. Augustine I-95 to create another exciting memory with you and to take part in more of your life's celebrations. Thanks for your time and your kind words.

"Excellent stay"

5
Janet W, Portage, Michigan 05/10/2019

this appears to be a recently renovated hotel. Staff was very friendly and accommodating. AC was quiet although not thermostat controlled. Breakfast was very adequate. I only wish that the refrigerator had a freezer .

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Janet, Our team would like to extend our gratitude for your recent stay with us. It was a pleasure to serve you. We strive to provide an exquisite experience to every guest, and your review sounds like we were able to deliver just right with our excellent customer service, delectable breakfast, and recent property updates as the highlights. Know that your review of the AC and fridge in your room will be shared with the right departments to ensure guest satisfaction onwards. Should your travel brings you back to our area, we hope you will still choose to stay with us. We at Best Western Plus St. Augustine I-95 are looking forward to serving you again!

"A great place to stay"

5
307Marty, Rockville, Maryland 30/09/2019

This was our first time staying here and it was very enjoyable the room was great location fantastic and the breakfast was great as well we will be here again thats for sure our experiance here was unforgettable very pleasent and restful.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Marty, Thank you for posting a review about your unforgettable stay with us here at Best Western Plus St. Augustine I-95! It pleases us to see that you enjoyed our welcoming rooms, fantastic location, and delicious breakfast. We're grateful to know that you'll be returning in the future and would be delighted to welcome you back soon for another restful experience.

"My family members that traveled with us gave me a "win" for finding this hotel."

5
Wander36444101482, Saint Louis, Missouri 18/09/2019

The hotel was either rehabbed or rebuilt in December 2018, so everything looks and feels new. Getting in to the parking lot is a little confusing because of the highway entrance, You make a turn off of I-95 and then an almost immediate left into the lot, The road splits between the hotel behind the restaurants in front. But that was the worst part of our visit. Very clean and the staff was very welcoming and helpful. We came to town for a wedding, but this would be a great hotel for business travelers and "road warriors" as well. Hurricane Dorian scared off most of the other travelers that week, but the staf were ready and willing to serve regardless. The hot breakfast was very good, biscuits N gravy, scrambled eggs and sausages and bacon. Very fresh. The room was very nice, Well appointed with artwork and a big screen tv. Fast WiFi for looking up maps and keeping up with email and work. They have a coin laundry available to guests so you can wash and dry swimsuits, extra clothes etc.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Guest satisfaction means everything to us, so we're thrilled to achieve this during your recent visit. It's a delight to hear we delivered the essential aspects for you to have a remarkable experience at Best Western Plus St. Augustine I-95, courtesy of our top-notch service, fabulous accommodations and fantastic amenities. We're sorry for the mishap regarding the parking. This has been forwarded to the team for review. Should your family adventures bring you back our way, you can count on us for another full-value stay!

"Hurricane Dorian"

5
ladydesigner, St. Augustine, Florida 15/09/2019

Excellent experience for 4 nights during a mandatory evacuation. Room was so quiet, professional front desk, housekeeping was awesome, clean and fresh...free breakfast was fine...could use more fresh fruit but i am not complaining. I want to come back when i need a night away...loved the place...it was unexpected. Thank you!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
What a wonderful review to read, thank you! We're thrilled to hear that, despite the unfortunate evacuation due to Dorian, we were able to deliver such an enjoyable experience. We're especially pleased that you appreciated our clean and comfortable accommodations, as well as received efficient and courteous service from our team. Thank you so much for sharing your positive feedback, and we look forward to welcoming you back when you need a night away!

"Wonderful place to start"

5
Abbie_coa, Chester, United Kingdom 12/09/2019

The hotel was amazing and he staff was awesome! I can't wait to come back again next week. I travel for work and stay a lot of places and this hotel was refreshing! The room were beyond clean and as I said the hotel staff was delightful and the hotel was spotless!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Abbie, Thank you for staying with us at Best Western Plus St. Augustine I-95. We are pleased to hear that you had a wonderful stay and that you found the hotel staff delightful. It is an honor that you consider us a refreshing stay. Our staff is looking forward to welcoming you back next week.

"Quick stop for the night"

5
User 12/09/2019

The hotel sits back off the road but once you pull in it is apparent that a lot of work has been done. Everything looks and smells new. Greeted by the clerk who quickly got me a room that was quiet and comfortable. I will stay again when I come down in October.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Mike, Our team strives to demonstrate excellent customer service and quality accommodations. It is wonderful to know that on top of our hospitable staff, you were pleased with our well-kept and serene rooms as well. We at Best Western Plus St. Augustine I-95 are thrilled to know of your plans to revisit as we consider repeat guests as our highest compliment. We look forward to seeing you again soon!

"Goodall around"

5
User 05/09/2019

Room was clean, water was hot, a/c worked, breakfast was tasty and filling, and the staff was helpful and friendly (especially Latoya). Highly recommended. Wish the water wasn't so soft, and the window had to be recaulked, but all went well.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We love reading reviews and truly appreciate your encouraging feedback! It pleases us to see that you appreciated our clean rooms, great air conditioning, delicious breakfast, and friendly staff. We're sorry about your concern with the window and will be passing your comment along to our team. Thank you for recommending us to others and please stay with us again soon here at Best Western Plus St. Augustine I-95.

"First time Best Western Plus Stay"

5
User 22/08/2019

We arrived there this past Sunday and left Tuesday morning. August 18-20. Room was great, with 2 small exceptions. There wasn't a shower curtain liner, so when you took a shower the floor got soaking wet and there wasn't a bathroom exhaust, so the mirror would get quickly steamed up and you started to sweat when you got out of the shower. My wife, myself and our 19 year old daughter were in the room, so we had to shut the door when we were taking our showers. When I made the reservation you could put in any desired type of accomodation. The online form said they would do their best, but there were no guarantees. I asked for a room on one of the upper floors. We got just what we wanted, the 4th. floor. The personnel at the front desk were courteous and helpful with anything needed or questions asked. The breakfast was good. The lady assisting with breakfast the 2 days we were there was also courteous and helpful. We will be coming back again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Greg, It was a pleasure hosting you and your family at Best Western Plus St. Augustine I-95. We're so pleased that our accommodations, service, and breakfast made for a memorable stay. We've made a note about the issues with the bathroom and will work towards a solution for a better experience next time. We appreciate the valuable feedback and look forward to seeing you again. Safe travels!

"nice stay"

5
tambomar, Hallandale Beach, Florida 11/08/2019

We need the handicapped room and it was very good. Breakfast was a nice variety. Convenient for dinner to have the Denny's right in front. Only stayed overnight while traveling and didn't use the pool, but it looked nice.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
At Best Western Plus St. Augustine I-95, it is our goal to accommodate the needs of our guests! We're happy to hear your room sufficed and we trust that breakfast got your day off to a refreshing start. Next time you visit, we hope you'll take a dip in the pool! Come back and see us when time allows.

"Accomodating Staff"

4
User 08/08/2019

We were booked for one room but the AC wasn't working ( room 217). The bed also had stains under the sheets ( I strip all linens and use my own including mattress covers and sanitize the room). The clerk personally came up to make sure the second room she assigned was working and in good order. We stayed in 218. It was comfortable and clean.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for choosing our hotel during your recent stay. We are glad that your new room was clean and comfortable. Please accept our apologies for the inconvenience caused by the issues in the first room you were given. We are happy to hear that our staff was able to find more comfortable accommodations for you. Our team hopes you had a fantastic time in St. Augustine. Should your travels bring you back to our area, please come back to visit us again.

"Sub Par"

2
User 01/08/2019

The receptionist glared at me as a walked in. Walked into a room that's sub par cleaning. The WiFi sucks. Can't even get it on my phone. There's no hand soap in the hotel room. The best thing about this hotel is the decent breakfast.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Jett, We appreciate you staying with us and taking the time to share your experience. While we're glad our tasty breakfast menu was to your liking, we apologize for any concerns about cleanliness as well as any issues with the WiFi. We'll look into your comments further. It's unfortunate our staff was not as welcoming as you'd have liked, and we'll speak with them about your comments as this is not typical of the feedback we receive. Should your travels bring you back to the area, we'd appreciate the chance to offer you accommodations that are more in line with your expectations.

"Getaway "

5
Arlie F, Jacksonville, Florida, United States 01/08/2019

Everything was great with exception of early pool and hot tub closings. Breakfast was good variety and plentiful, rooms very nice and very roomy. Would recommend if visiting saint Augustine area. Lots of food choices in area,with Denny's being right in front of hotel.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Arlie, Thank you for your encouraging comments! It's fantastic to learn that you relished our well-equipped accommodations and satisfying breakfast. Despite not hitting your preference on our pool and hot tub schedule, we are pleased that you still had an exceptional experience. Should your adventures bring you back to the area, we'd be eager to serve you here at Best Western Plus St. Augustine I-95 with another refreshing getaway. See you soon!

"Excellent staff/Clean"

5
Adventure21839281864, Homestead, Florida 31/07/2019

The staff is wonderful. They are very friendly and courteous. The hotel is extremely clean. Beds are comfortable. Breakfast is very good with different varieties. It is located behind a Denny's and about 15 minutes from historic Saint Augustine. Two outlets mall within 5 minutes walking and next to I-95. Excellent hotel!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
What a wonderful review of Best Western Plus St. Augustine I-95! Our team was proud to deliver the gracious hospitality, comfortable, immaculate accommodations, and delicious breakfast you deserve. We're also delighted that our location made it so easy to get around and it sounds like you had fun exploring our town. Thanks a million for your enthusiastic praise and we'd love you to return!

"Everything but the coffee is great !"

4
User 27/07/2019

Fare deal . Best western is not what it used to be. The hotel is really nice bright and clean . Great bed. Towels and bed white and clean as can be. Very nice accommodating staff. It was less expensive than most so I think some sacrifices are made with no complimentary water bottles and very limited breakfast . More than sufficient for kids just wish a little more fresh fruit. My only real complaint was fresh brewed coffee did not exist. Machine one cups are not my thing. Clean good value with some sacrifices at morning breakfast. I would stay again if I had too but looking for better coffee

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Charles, Thank you for leaving your constructive and helpful comments with us. It is important to us to live up to the full value of our brand, and we are glad to know that there were many aspects that you enjoyed. However, we know that there is always room for improvement, and we will take your concerns into consideration regarding the coffee and breakfast service. Once again, thank you for sharing your thoughts, and we wish you all the best in your future travels.

"Best Western"

1
User 18/07/2019

We stayed 2 nights when we got there we checked in went up to the rooms the floor wasn't done but I didn't say everything Saturday night was a nightmare 3 in the morning I found ants around the bed at first I just thought it was me Friday night I kept feeling the same thing but again I just thought it was me so I go down to the front desk to talk to talk with a night person because the phones wasn't working but she was helpful she couldn't move us because the hotel was feel but luckily we had two beds got up Sunday morning the talk with the front desk clerk attitude stink wasn't helpful at all I had to go call Priceline to make something happen ant bites on my arm but I'm not going to post the pictures I think Best Western should do something not a satisfied customer

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Anthony, We appreciate you taking the time to share your feedback after your recent stay with us. Cleanliness and comfort are our top priorities, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issues you encountered with the ants and the service you received, and we will use your comments to improve our facilities and guest services. Please come see us again soon so we can make sure you enjoy the excellent visit you deserve!

"Arrived a day early but they managed to fit us in"

4
ilikefoodbolton, bolton 15/07/2019

had mistaken our dates and arrived a day early but they fitted us in. Room very comfortable and a good size, only a few minutes from old St Augustine and restaurants very easily accessible from the freeway

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We were happy to accommodate your early arrival and ensure you had everything you needed for a comfortable visit. It's great to hear that our location was ideal for your needs and that your overall stay was pleasant. Should you be in the area again, please come back to see us.

"V caring friendly staff especially Latoya and the kitchen staff"

5
User 12/07/2019

Great service,friendly staff. clean rooms and nice ambience Breakfast was very goodNothing more to add. Check it out yourself. would go back. Could have had a happy hr or discounted drinks made available

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Corrine, Thank you for the five-star review! It is wonderful to hear that our friendly team, and Latoya in particular, made your stay outstanding. We appreciate your compliments on our clean accommodations and tasty breakfast as well and will be sure to share your kind words with everyone. Please come see us again soon at Best Western Plus St. Augustine I-95!

"Getaway to St. Augustine"

5
Bryson65, Mulberry, Florida 07/07/2019

Used our points to stay free and glad we chose this BW. Staff was very nice from checking in to suggestions with a place to have dinner. The room was clean & comfy. We had a king room with shower. My husband didn't care for the barn door as a door to the toilet/shower.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Bryson, Clean and comfortable accommodations are paramount to any stay, and we're glad that ours were this for both you and your husband. Our team strives to provide each guest with top-notch customer service, and we're thrilled that your account is reflective of this. It is unfortunate that the decor was not to your husband's taste; however, we're pleased that this was the only drawback you encountered with us. Next time you're in historic St. Augustine, we'd love to have your company again, for another wonderful stay.

"Fun in the St Augustine Sun"

5
377micahm, Wauchula, Florida 04/07/2019

No complaints here from this family of 5. Everything was really clean, beds were comfortable, breakfast was really good, & the staff was helpful. The pool area was kind of small in my opinion, but our kids could have cared less. They loved it!! They would have spent the entire trip in the pool if we had let them. The hotel is also at a really great location, literally right next to restaurants and outlet malls and only 15 minutes to downtown. Our middle son said it was his favorite hotel, and the kids were sad to leave. We'd definitely stay there again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you so much for taking the time to let us know how much fun your family had during your stay with us. We are so glad to hear that our clean, comfortable, and spacious rooms were to your liking and you were all able to fill up with some delicious breakfast before hitting the pool. It is great to hear that you were able to enjoy our local area and we look forward to welcoming you and your family back again soon!

"Very clean and comfortable hotel."

5
User 24/06/2019

We were looking to visit St. Augustine and look at real estate in Palm Coast. This hotel was located conveniently off of I95 and was only a 15 drive to St. Augustine and a 30 minute drive to Palm Coast. The hotel was very clean and offered good breakfast options.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Beth, Cleanliness and convenience you can count on is our mantra here at Best Western Plus St. Augustine I-95! Thank you for sharing your positive experience with us! Nothing makes us happier than knowing we could provide you with tasty breakfast options to energize you in the morning. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.

"had a good time"

4
Dale Z, Middlefield, Ohio 14/06/2019

this hotel was very nice we enjoyed ourselves here there was an issue with ants in are room and they moved us to a different room they were polite and friendly had a blast here would definatly stay again

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Dale, Thank you for sharing your feedback! Although we are sad to learn of the unwelcome visitors in your room, it's a relief to hear you could be relocated without a problem. It was a blast for us to have you here, and we can't wait to make even more positive memories on your next trip to the area. Come back soon!

"Great room great price!!!!"

5
User 02/06/2019

We had a regular 2 Queen room at the I-95 Best Western and everything was great. The hotel room was clean and well kept and the breakfast was also great. My son and I used the fitness center and it was very nice. I really liked this hotel and would recommend it to anyone.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Lee, Thank you for your outstanding feedback! Reviews like yours are music to our ears, and it sounds like you got the value that you needed. Clean, well-appointed rooms are what we do best! Thank you for recommending us and come back soon.

"Great Place"

5
User 02/06/2019

Great location if looking for quiet place to stay just outside the busy city center. Nice, clean, breakfast was great, staff was friendly. No complaints at all! Review requires a minimum of 200 characters but I have nothing more to say :-)

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Marcus, It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our quiet, convenient location was ideal for your visit and that you enjoyed our tasty breakfast menu. Our friendly staff looks forward to seeing you again soon!

"Wonderful stay!"

5
coreymichelle0418, Toccoa, Georgia 19/05/2019

Beautiful hotel,clean, comfortable and spacious. We really enjoyed the pool and thought it was pretty cool that you could see the alligators in the pond next to the hotel. Lots of places to eat close by too.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
On behalf of our team, thank you for joining us here at Best Western Plus St. Augustine I-95. We're happy to hear that you were able to enjoy the sights of the nearby wildlife during your visit and we're glad to know our clean, comfortable accommodations and refreshing pool were a few highlights of your stay. Should you find yourself back in the area, depend on us for another full-value experience!

"Mrs"

5
Margaret J, Charleston, SC, United States 16/05/2019

5 stars! Beautifully furnished, very clean, friendly and accommodating staff, good full breakfast. Convenient to I-95 and minutes from St. Augustine's historic area. Would definitely stay there again and would highly recommend to others.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Margaret, It was a pleasure to host you during your recent travels, and we thank you for taking a moment to share some thoughts on your stay. We're thrilled to know that our beautiful decor, prime location, and friendly staff were a few highlights of your stay. It's a delight to pass along your glowing review to our hardworking team, and we look forward to delivering another five-star experience during your next visit here to Best Western Plus St. Augustine I-95!

"Sewage Odor"

2
tattooedtravelOT, Pittsfield, Maine 16/05/2019

Paying $90 I don't expect a whole lot but all this place did to become a “plus” is slap some paint on the walls and get some new furniture. The smell coming from bathroom fan reeked of sewage. The odor was so strong I couldn't bring myself to shower here. Hopefully there is no fire as there is still painters tape covering the sprinkler head. Fridge can't open fully due to the bed in the way and handle on closet is not secured. If you are looking for privacy in the bathroom you won't get it here. It's like the horrible public restrooms with large gaps between the doors. This sliding door sits a good inch from the wall. Only “plus” part of this hotel was that the staff at front desk were friendly and it's accessible right off the interstate.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for taking the time to share your experience with us. We're glad our affordable rates and easy interstate access were helpful. Please accept our heartfelt apology for other aspects of your stay that didn't meet your expectations. Your feedback will enable us to better address the items you mentioned. Having said that, it's good to know you enjoyed our courteous front desk service. We value your thoughtful input and hope for an opportunity to deliver a better stay in the future.

"Vacation"

5
User 09/05/2019

Very clean hotel. The staff was wonderful. Gave great recommendations on what to do in the area. The hotel isn't far from down town Saint Augustine. We came in from Jacksonville and it was very easy to find. There is a Taco Bell and a Denny's right in front of the hotel!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Our staff takes great pride in providing our guests with the best local information on how to spend your time here in St. Augustine! We're delighted to know that you found our accommodations perfectly suited for your needs. Should your travels bring you back here, we hope you make Best Western Plus St. Augustine I-95 your first choice for where to stay.

"Excellent stay"

5
tgrih365, Chicago, Illinois 02/05/2019

We were on a road trip and stayed one night. Very clean and comfortable, great breakfast, clean modern eating area, well managed. Desk staff were very helpful and friendly. I would certainly stay there again without hesitation, it is everything we expect from a great best western hotel. Could not be bettered, if only all hotels we stopped at on the road were like this one.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
What a wonderful review of Best Western Plus St. Augustine I-95! Knowing that you enjoyed our clean, comfortable accommodations, friendly assistance, and delicious breakfast makes us proud. We hope that the rest of your road trip was great as well. Many thanks for your warm compliments and we'd love you to return.

"Very Nice - Very Clean - Very Comfortable"

5
User 29/04/2019

I was very impressed with our stay at the Best Western Plus in St Augustine. Very clean, well decorated and very comfortable. The staff was more than friendly and accommodating. I would definitely stay there again.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for taking the time to let us know about your recent stay at Best Western Plus St. Augustine I-95. We are beyond thrilled you enjoyed your time with us and that everything met your needs. It is excellent that you were happy with the clean, comfortable, and beautiful accommodations as well as helpful assistance. Our team members will appreciate knowing their service was a highlight for you. Please join us again in the future when you visit our area.

"Buisiness stop"

5
User 24/04/2019

I came to Gainesville for a meeting and found it to be a lovely city with lots of restaurants and places to go. I'm sorry I only had a short time there. The hotel was absolutely gorgeous, matched its online photos exactly. Friendly staff and gorgeous pool, I'll definitely be back to stay a bit longer next time!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Laura, Being a part of your incredible stay is an excellent compliment to us, no matter how brief your visit! To be able to provide our guests with comfort and relaxation is our top priority here at Best Western Plus St. Augustine I-95, and we're glad to hear you even had the chance to enjoy our beautiful pool. We're looking forward to seeing you again for a more extended stay next time!

"Great for a Getaway"

5
User 15/04/2019

This hotel was very hospitable and extremely clean. The hot tub was where it was at! The gym could have a bit more equipment but who really exercises on their vacation!? The receptionist even price matched and allowed us to check in a couple of hours early. The beds were surprisingly comfortable and not like the blocks I'm used to sleeping on. This place went the extra mile at every turn. Even the breakfast attendant was friendly and very attentive. Definitely will come here again the next time we want a getaway to St. Augustine.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Ernie, It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our clean, comfortable rooms provided you with the ideal place to rest and that our location was perfect for your trip. Thank for your sharing how much you enjoyed the hot tub as well as for your feedback about the gym. We'll consider it for future updates, and we look forward to seeing you again soon.

"Good night sleep"

5
User 13/04/2019

Rooms were clean and updated.. the bed and pillows very comfortable....the bathroom was immaculate....Excellent customer service provided by clerk at the checkin desk....Hotel was in a great location near freeway and located near food outlets...breakfast was good and attendants were helpful and on the job...Had a great night sleep and that's what counts...Will make this a regular stop.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you so much for posting a review about your pleasant stay with us here at Best Western Plus St. Augustine I-95! It pleases us to see that you enjoyed our welcoming rooms, comfortable beds, clean bathrooms, and excellent service. Also, we're happy to hear that you enjoyed our convenient location. We're grateful to learn that you'll be returning in the future and would be delighted to serve you again soon.

"Rest for the weary"

5
Angela M, Laurens, South Carolina 11/04/2019

My daughter and I were returning to SC from Disney very late in the evening and decided we needed to stop and rest for the night. We booked through Booking.com for one night. We did not take advantage of the amenities offered, except for the breakfast the next morning which was good. But the room was very comfortable and clean and the price was great. We would definitely stay there again

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Angela, It was our pleasure to be the clean and comfortable stopover you and your daughter needed on your way home! We are happy you rested, and we hope breakfast gave you the energy you needed to continue your travels. Count on us anytime you're passing through!

"Great location"

4
Barbara R, Antrim, New Hampshire 10/04/2019

rooms seemed to be updated. Breakfast was good with eggs and sausage as well as cold items. Check in was efficient. We did have a problem with our toilet but got it working for our stay but told the desk that it needed fixing. Walkable to Ruby Tuesday.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Barbara, It was such a pleasure to host you here at Best Western Plus St. Augustine I-95, and we thank you for taking a moment to share your experience. We're thrilled to know that our efficient check-in, modern rooms, and delicious breakfast were a few positives of your time with us. Also, thank you for sharing the concern regarding your toilet; our maintenance team was dispatched to address the issue. During your next trip to the area, we look forward to providing another convenient location, come back soon!

"Felt very welcome!"

5
User 09/04/2019

Havent stayed in a best western in years. My stay here was awesome I didnt run into any staff member that didnt have a smile on their face and a warm greeting. The hotel is super clean and decorated lovely. A great stay!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our welcoming staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Come back soon!

"Clean and Inviting"

5
traveladdict25, Greenville, South Carolina 08/04/2019

My husband and I debated about whether to stay in a Best Western on our list recent trip, but we were very pleasantly surprised! This St Augustine Best Western featured a squeaky clean room, friendly staff, and a well-maintained breakfast area. Very good experience! We will definitely try Best Western next time we travel.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We're thrilled to have been able to host you and your husband here at Best Western Plus St. Augustine I-95, and we thank you for taking a moment to share some feedback on your stay. It's great to know that our well-maintained breakfast area, friendly staff, and clean rooms exceeded your expectations. We can't wait to pass along your compliments to our hardworking team, and we look forward to sharing another five-star stay when your journey brings you back our way!

"GREAT UPGRADE FROM LAST YEAR"

5
Lorraine H, wilmington,nc, United States 07/04/2019

My wife and her friends have stayed in this facility for 3 years in a row on their way to Disney and they were delighted. THEY WERE VERY PLEASED WITH THE ROOM, STAFF AND ALL THE UPGRADES BY BEST WESTERN PLUS. THE breakfast was excellent and staff recommended an Italian restaurant nearby where the food was wonderful.They will be back to stay on their December trip.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Lorraine, We're proud to include your wife and her friends among our frequent guests. It's great to know that upgraded rooms and excellent breakfast menu suited their tastes. Our wonderful staff looks forward to hosting you again at Best Western Plus St. Augustine I-95!

"Good one night stay"

5
SandyDarling, Buechen, Germany 04/04/2019

On our trip to North Carolina we selected this hotel due to free Wi-Fi, free parking and complimentary breakfast so we were able to continue our route right after breakfast.The room was clean and complimentary toiletries were available.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for choosing to stay at the Best Western Plus St. Augustine I-95 during your recent travels. It brightens our day to hear that our amenities were ideal for your time with us, and we're so glad your room was clean and convenient. We wish you safe travels and can't wait to see you again next time you are in the area!

"Convenient Location"

5
NBAdvisor, Riverview, Canada 02/04/2019

We stopped here on our way back up North. Very nice property. We did not take in the local tours or attractions. But saw enough to plan a few days here next year. Nadine, who was working the breakfast area was very pleasant and nice to talk with. Our room was clean, large and had a BIG television, not expected for a hotel. Probably a 42”. The parking lot lighting is excellent. Something you would see at a car dealership. Making it safe your vehicle and contents.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you so much for the five-star review! We are glad that you enjoyed your clean room and it's amenities. We will be passing along your praise to Nadine as she will be delighted in receiving your kind words. St. Augustine is a wonderful place, and we cannot wait for you to come back and experience what the oldest city in the U.S. has to offer. We look forward to seeing you again and providing you with another five-star stay here at Best Western Plus St. Augustine I-95!

"Great place for the money!"

5
Sharon C, Clewiston, Florida 31/03/2019

The hotel is very clean, the staff is nice and they provide a full breakfast. Remodeling paid off and there is no bad smell. The color decor is beautiful and the beds were very comfortable. The water pressure was good for the shower. I would stay here again!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Sharon, We always strive to deliver outstanding value here at Best Western Plus St. Augustine I-95, and it is a pleasure to know that our clean facilities, welcoming staff, and comfortable accommodations met the mark! It sounds like breakfast left you full and satisfied as well, and it is a great compliment indeed that you want to join us again. Much appreciation for your review, we'll be waiting patiently to serve you again!

"Wouldn't recommend it!"

1
User 27/03/2019

Very disturbed staying at this hotel for 3 nights! I had blood in several spots of my room, my room phone hasn't worked for my 3 night stay despite my letting front desk know of the issue. Our AC only worked half the time and our room was extremely hot which was not pleasant for my 10 month old baby to sleep in! We had a safety hazard in the room that my wife sliced her toe on the blend between tile and carpet. We were excited to stay here after reading such great reviews but given all of the above we are very saddened to have stayed here!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Zac, We're distressed to hear about your experience. Please accept our apologies for any concerns about the room as well as for any issues with the phone and AC. It's unfortunate we were not able to remedy these while you were here. Feedback like yours helps us improve, and we'll look into your comments further. Should your travels bring you back to the area, we'd be grateful for the chance to offer you accommodations that are more in line with your expectations.

"Great Stay❗️"

5
User 23/03/2019

Very nice motel. Everything was updated and new! We will definitely stay again on our next trip to St Augustine ❗️Best Western motels are our favorite. Enjoyed our free breakfast. Lots of restaurants to choose from nearby. t

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It's wonderful to hear that you enjoyed a great stay at Best Western Plus St. Augustine I-95! We're thrilled that you loved everything from our free breakfast to our well-appointed accommodations. Thank you for choosing to stay at our hotel and for taking the time to review your stay. We cannot wait to welcome you back on your next trip!

"Perfect Travel stop"

5
Keetu, Ontario Canada 19/03/2019

This was the first Best Western Plus I stayed at, and have to say, I was very impressed. Very Clean, Well appointed, large room. The staff were friendly, breakfast area was clean and well serviced. Right off the highway, and walking distance to several restaurants.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Keetu, Thank you for choosing to stay at the Best Western Plus St. Augustine I-95 during your recent travels! We're thrilled to hear that your accommodations were clean and spacious, and we're so glad our location was ideal for your time in the area. We're happy that our team provided excellent service as well. It would be wonderful to see you again soon!

"Very sweet staff"

5
User 14/03/2019

Had a nightmare of a night driving around trying to find a room after the Wyndam Travel Lodge in Jacksonville denied our paid, confirmed reservation. Had to drive another hour to find this place. LaToya at the desk was super nice and gave us a room. The free hot breakfast was great. The lady attending the breakfast station was super accommodating and responsive. She was also mopping the floor afterwards and you could tell she took pride in her work. The place was spotless. Def recommend this place.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We sincerely appreciate you taking a moment to share your recent experience with us here at Best Western Plus St. Augustine I-95. It's fantastic to know that our friendly staff was able to deliver you the refreshing stay you deserved after a long night of traveling, and we're proud to learn their service was a highlight of your visit. We're also glad to know that our complimentary hot breakfast helped you to get your day started, and we can't wait to share your compliments with the team. Come back soon!

"Fun"

5
moonsie43, Beaufort, South Carolina 04/03/2019

This hotel is right next exit to the World Golf Hall of Fame and State street takes you straight into old town St. Augustine. The rooms are nice and clean and they have a great breakfast. We really enjoyed the 2 night stay!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It was a pleasure having you stay with us here at Best Western Plus St. Augustine I-95. We are glad you liked our location close to the World Golf Hall of Fame and the historic district of St. Augustine. Our team is thrilled that you had a fantastic visit in your clean and comfortable room and that you found your breakfast delicious. Should your travels bring you back to the area, we look forward to you staying with us again.

"Excellent"

5
User 01/03/2019

Perfect location, right off of I-95 yet only 15 minutes from the center of town. More upscale than standard Best Western, excellent staff, accommodations, amenities Not a single complaint and would highly recommend this location. A+

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
We can't thank you enough for your recommendation of Best Western Plus St. Augustine I-95! It is a delight to hear that our location was perfect for your time in the area and your generous compliments on our staff, accommodations, and amenities make us proud. Come back anytime for another flawless vacation!

"last minute"

5
Barbara W, Elizabethtown 28/02/2019

The front desk clerk was very helpful.The room was nice, clean, and quiet. There was a very wide selection of breakfast foods. The buffet was kept neat and full. The food was very good. The dining area was well kept.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Barbara, Our team at Best Western Plus St. Augustine I-95 was excited to accommodate your last minute travel plans! Thank you for letting us know that you had a clean and restful experience, and it sounds like our breakfast buffet got your day off to a satisfying start. Should your travels bring you back to St. Augustine, let us take care of you again!

"Last minute reservation!"

5
User 25/02/2019

We usually stay at the Marriott or Holiday Inn Express, they both were booked out, last minute we chose Best Western Plus. We were pleasantly surprised at the renovation that had taken place, like a new hotel. We definitely will stay there again and the breakfast was amazing, fresh, great hot breakfast. Thank you Best Western Plus!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Thank you for your five-star feedback! We are delighted that we could provide a perfect last-minute respite for you here at Best Western Plus St. Augustine I-95. Our team is proud to share our newly refreshed accommodations with you. Thank you for highlighting our breakfast as well! Come back and visit us again.

"Good choice"

5
jlbaker55, Enterprise, Florida 25/02/2019

Stayed one night with three people. Room was big with two queens in it and decor was nice. Everyone was nice at front desk to breakfast person. Ruby Tuesday was close by and outlet shopping if you have time. Had a nice stay with no problems and would book again if I needed to.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It was an honor hosting you at Best Western Plus St. Augustine I-95! We're thrilled our spacious, comfortable rooms provided everyone with plenty of privacy and that you felt welcome while you were here. The next time you're looking for a convenient, inviting place to stay in town, please come see us again.

"Value PLUS in St. Augustine"

5
92mariel, Gold Rock, North Carolina 23/02/2019

This BW Plus hotel just off I-95 at St. Augustine was a welcome respite on a long road trip. The rooms are spacious, very clean, and tastefully appointed in greys with historic St. Augustine art mounted on the walls. The entire hotel seems to have been recently renovated. The business center off the lobby is much more extensive than most. And the complimentary breakfast includes good coffee as well as a fresh yogurt machine with all the trimmings including chocolate chips as well as granola in addition to the usual fare. This was value plus indeed.

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Marie, Thank you for sharing your five-star feedback! It is music to our ears to hear that you got a great value from your visit to Best Western Plus St. Augustine I-95! Thank you for detailing our clean and modern accommodations. We pride ourselves on delivering a home away from home experience! It sounds like our breakfast was a particular hit. We'll mention your commendations to our dining team! Depend on us again when you are passing back through town.

"weekend stop"

5
User 18/02/2019

Accommodations were very good, and clean. Found the hotel to be really nice after its renovation. I would recommend this as a good place to stay. We travel a lot and usually stay at the Marriotts, but will reconsider our plans in the future to included Best Western. Barry T

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Barry, We're thrilled to hear that you'll be considering Best Western for your future travel needs, and it's great to know that you enjoyed our recent renovations. Our hardworking team will also be happy to hear you also appreciated our well-maintained accommodations. It would be a pleasure to host you for another five-star experience here at Best Western Plus St. Augustine I-95, come back soon!

"Unplanned Stop, so glad we chose this place!"

5
User 15/02/2019

We were on our way to another destination, and it was late, so we stopped here. Best decision ever. The lobby was beautiful and comfortable, the room was immaculate. The lady at the desk was wonderful and friendly. She was concerned because we had chosen a "small king room", and offered us an upgrade. We told her it was a quick stay, and we'd be fine. As it turned out, the room was as large, and much nicer, than other places we stayed. There is a barn style (sliding) door to the bathroom, and the bathroom has a toilet and shower stall. The sink is in the room. For us, this works great, and makes for efficient speed in getting ready in the morning. I was able to brush my teeth and do my hair without my husband being in the shower and fogging up the mirror. I really enjoyed my stay here, and if we are ever in the area again, this is where we will stay. Highly recommended!

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
It truly brightens our day to hear that we were the perfect stop for you during your travels. We can't wait to pass along your kind words regarding our staff, and we're happy to learn you enjoyed the layout of our clean, spacious rooms. It's also great to know you'll join us again when your journey brings you back to the area, and we wish you safe and happy travels along your way.

"Short stay"

5
Tom R, Adams, Massachusetts 03/02/2019

The room was clean and quiet. The location was fine. A short drive to down town. There were a couple of places to eat that were with in walking distance. The hip on hip of your is a must of you haven't been here before

GM_Front_Desk, General Manager at Best Western Plus St. Augustine I-95, responded to this review
Dear Tom, We want everyone who stays at Best Western Plus St. Augustine I-95 to have an excellent visit, so we're delighted that was the case with you. It's wonderful to hear that you had a restful visit and that our location was perfect for exploring the area. Please come see us again soon!

"Disorganized and disappointing "

1
BillBfromNC, Holly Springs, North Carolina 01/01/2019

The hotel is still under renovation and seems mismanaged. Renovating a hotel is a challenge. Unfortunately management is failing the challenge. Hotel has a new paint job/new look and a new name: Best Western Plus. The flooring looks nice and new. We booked the Wingate by Wyndham which is close to I-95 and the outlet. We weren't told about the name change so we were confused when we pulled up. We heard several couples and families complaining about the same thing. The exterior was painted different and had the new hotel name. It would have been simple for someone to notify us of the name change, but no one bothered. The first set of room keys they provided didn't work at all, so they assigned us a new room which turned out to have been occupied when we opened the door. We were assigned a third room and given new keys at which point we finally got into a room. Despite all the upgrades the bed was far from comfortable. I suspect they are the old beds. We stayed 3 nights and had key issues requiring us to go back down to the lobby a ridiculous number of times during our stay. The clerk told us not to put the keys by anything magnetic, which we hadn't done in the first place. Our door stuck when opening requiring excess force, which made it a challenge for my wife to open. The bed and bathroom were relatively clean except the bathroom door which had what I assume were coffee or dark soda stains down the inside of the door. I didn't measure but I'd say they were over 4' long. Not sure how visible they are in the attached images, but they are highly visible to anyone who looks at the back of the door. The stains weren't cleaned the entire time we were there. Makes you wonder what else was never cleaned. The hotel provided small sized amenities, however the forgot one or two items on subsequent days after check-in. Faint new paint smells linger throughout parts of the building. Someone was working in the lobby one night as we returned. An older gentleman who I assume was a manager or owner rudely yelled at me to walk a different route. Warning customers of potential hazards is always a good move, but there is no need to be offensive/rude. Most hotels provide a breakfast. This hotel does also, but I've had better breakfast while serving in the Marine Corps and deployed in “the field”. The eggs were dry. Based on the flavor and consistency I assume they were powdered. There was no fruit and no potatoes served with breakfast. No hard boiled egg options. The apple juice tasted watered down. The orange juice was bland. OJ doesn't need to be “fresh squeezed” but should at least taste like OJ. Some of the tables were so wobbly my drink spilled if I bumped the table. How hard is it to level a table? I personally wouldn't go back because there are too many better options at lower prices in the area. I don't recommend staying here to anyone either.

BestWesternHotels, Corporate at Best Western Plus St. Augustine I-95, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Well placed Hotel."

5
Wilson;Mrs.lind... W, Bangor, United Kingdom 25/12/2018

This Hotel was perfect for our needs as we did not want to stay in the centre of St. Augustine. The receptionist was so helpful and recommended various tours and eateries. The room was perfect with a view of the river. Breakfast was a little dull. Not much on the cooked side but there was plenty of cereal and fruit, so I did not go hungry. There was a lot of renovation going on but the workmen did not start until 8o'clock. We were up and out before they started drilling and hammering. We would certainly be back to this hotel next year.

"Looks new but.........."

1
Thomas M, Jefferson 17/12/2018

The hotel looks new and is currently being updated. We were in an updated room. The newly painted room and bathroom must have been painted by a 10 year old. The bath tube faucet leaked and I wouldn't hire the general contractor to paint my treehouse.

BestWesternHotels, Corporate at Best Western Plus St. Augustine I-95, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"One night Stay"

3
Deborah T, Decatur, United States 29/11/2018

Hotel is being renovated. We were initially assigned a room that was not renovated. Furnishing was heavily stained and torn. We had to request to moved to a renovated room that was clean and in good repair. This room was very clean. The bed slept wonderful! Would have given higher rating if we did not have to request to be moved. I'm sure Manager knew the initial room had not been renovated.

"Great Hotel To Stay"

5
User 26/11/2018

the hotel is located fairly close to Downtown St Augustine. Very clean and great rooms. The staff is always accommodating and the breakfast was good. The area is right for travelers and state road 16 is right there.

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