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Best Western Hotel Historical Inn, Saint Augustine

4.0/5  - basé sur 590 notations.
2010 N Ponce De Leon Boulevard, 32084-2622, Saint Augustine, United States - See map

Enjoy convenient access to Castillo de San Marcos, Villano Beach and the Saint Augustine Lighthouse while staying at this historic Saint Augustine, Florida hotel. Situated just one mile from coastal Florida beaches, the Best Western Historical Inn offering a centralized location, friendly customer service and all of the amenities guests expect from a Best Western hotel at an unbeatable value. This Saint Augustine hotel is located in America's oldest permanent Spanish settlement and features well-appointed guest rooms complete with cable satellite television and free wireless high-speed Internet access. Begin each morning with a complimentary full breakfast before exploring the Saint Augustine area. This St. Johns County hotel also features an outdoor swimming pool, hot tub, guest laundry and limited business services. The Best Western Historical Inn is conveniently located less than five miles from an array of local attractions including the Potters Wax Museum, Anastasia State Park and the Florida Speed Park. Spend a relaxing day at Villano Beach or St. Augustine Beach, only minutes from the hotel. Golfers will appreciate being close to a variety of local courses as well as the World Golf Hall of Fame. Visit the St. Augustine Lighthouse or enjoy an afternoon of shopping at local outlet malls and shops. Only one and a half hour drive away, guests can visit other southern Florida attractions such as Universal Studios, Disneyworld and the Daytona Speedway. The friendly, helpful staff at the Best Western Historical Inn is ready to ensure a fun-filled memorable stay in Saint Augustine, Florida. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Historical Inn

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Hotel advantages

  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 578 guest reviews
NOTE ISSUED
Excellent
264
Very Good
181
Average
87
Poor
28
Terrible
18
REFER TO NOTICE
Business Business
17
Couples Couples
252
Family Family
224
Friends getaway Friends getaway
53
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Weekend Getaway"

4
16/09/2018

This was a perfect hotel for our weekend getaway. Older hotel that has been renovated. Very nice room with new plumbing and furnishings. Front desk was very friendly. Breakfast was standard Best Western. We enjoyed lunch at Columbia, dinner at Osteens, concert at St. Augustine Amphitheatre and late night dessert at Ben and Jerry's. Only problem at hotel was parking late at night. Lot was full. We found a place to squeeze in.

"Awesome!"

5
15/09/2018

Small but very lovely hotel. Staff is always polite and willing to serve you at any time. I will come back! Thank you very much guys. Please keep doing it that way! The breakfast is great, the distance from the historic place is good. All of it was perfect!

Bob K, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking a moment to post a lovely review, we are proud of our hotel and enjoy our guest. All opinions are valued and appreciated. Thank you again, Debra

"New BW Inn"

5
31/08/2018

I love the new BW. This hotel was excellent. Front desk staffing are very helpful. Breakfast was amazing. The rooms were clean and comfortable. Definitely, we have place to stay every time we visit. :O)

Bob K, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking time to post a review. We appreciate and value your opionion. We look forward to you next stay. Thank you again,

"Just wow!"

5
22/08/2018

This hotel was a real find! Very very clean and comfortable bed also great location, however, the front desk was so accommodating !Brittany at the front desk, went over and above to make our stay pleasant . We are celebrating our anniversary and a beautiful display with towels glasses and sparkling juice was left on our bed with a beautiful hand written note! Also a book with sticky notes giving us her recommendations for dinner and activities. The price was very reasonable, we are very happy we chose this hotel for a quick get away. Don't pass this one up!

Bob K, General Manager at Best Western Historical Inn, responded to this review
Thank you so much for your kind words. We are thrilled everything with your stay exceeded your expectations. It was an honor to have you spend such an important event with us at our hotel. I just want you to know that you made Brittany's day by posting such a flattering review. Please come back and see us soon. The nights of lights begins Saturday, November 17 in St. Augustine, and is not to be missed. We promise a beautiful downtown all lit up, and cooler temperatures. Thanks again for your review. Best regards, Bob Kenyon General Manager.

"Just a two day getaway"

5
19/08/2018

The hotel is near all the major attractions, easy to find and an easy hotel to navigate the into the city and all the attractions. The staff at this hotel gave us great service and helped us to get to the places we were there to visit. This is not our first visit to St, Augustine nor will it be the last but this will be our hotel.

Bob K, General Manager at Best Western Historical Inn, responded to this review
Thank you so much for your recent review of our property. I am pleased to read our staff took great care of you during your stay with us. I'm especially thrilled to see we will be your "go to" hotel when you visit St. Augustine. Don't forget "Nights of Lights" begins on November 17 in St. Augustine, where we light up the downtown area for the holidays with millions of lights. It is a truly beautiful sight to behold. Thanks again for your review!!! Bob Kenyon General Manager

"Don't bother! I wish we had stayed at the Hampton Inn next door."

2
15/08/2018

While hotel website said hotel was newly refurbished, rooms were beat up. Scratched paint and such. Our first room had an ant problem in the bathroom, we were offered another room. That room was dirty, with wet spots on the floor, etc. Third room was ok. Glad we were only staying one night. Manager gave us a discount upon checking out, which we appreciated. I would not recommend this hotel. The only highlight was Austin at the front desk. He was a sweetheart, very friendly and informative!

Bob K, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am extremely disappointed your stay with us was not perfect. Our goal is to make every guest experience perfect every time. The issues you brought up in your review have been addressed and corrected so future guests will not have the same experience as you. It would be my honor if you would give us one more chance to show you a superior guest experience. Sincerely, Bob Kenyon General Manager

"Updated properly, nice surprise at a reasonable price"

4
12/08/2018

Good location close by historical area. Close enough to get to beach in 15 minutes. Small hotel but perfect for a weekend base to do lots of activities in St Augustine. Pool is nice way to cool off from the heat and there's a hot tub to relax. Rooms were nice, like the floors, no carpet. Bathrooms were nice too! Bed was comfy and ac worked well for a good nights sleep. Will stay here again!

Bob K, Manager at Best Western Historical Inn, responded to this review
Thank you for your review, 320susane! We are pleased to see that you enjoyed our beautifully remodeled guest rooms along with our pool area! We hope to welcome you back again soon!

"Family trip"

5
10/08/2018

Doesn't get a better location than this, this motel is just minutes walking from pretty much anything. The staff was friendly and helpful. The rooms were nice and clean and looked great. The bathrooms were a little small but nothing major. Everything here was great and I will definitely go back.

Bob K, Manager at Best Western Historical Inn, responded to this review
Thank you for your great feedback! We are happy to hear that our staff was both friendly and accommodating during your stay with us. We are looking forward to welcoming you back upon your next visit!

"Modern hotel, comfortable stay."

5
06/08/2018

This hotel offered the comfort and quality of other Best Western hotels I have stayed in both in the U.K. and the States, it gave excellent value for money as well as being in easy reach of the Old Town area of of St Augustine. With excellent free breakfast served in the morning. We used the golf cart taxi/cab at $2 a person per trip but the hotel is in easy walking distance of attractions and the Old Town, a modern, clean cut interior with very comfortable beds and modern, bright bathroom.

Bob K, Manager at Best Western Historical Inn, responded to this review
Thank you for your glowing review, Helen M.! We are delighted that you enjoyed our newly remodeled rooms along with our tasty breakfast options. We hope to welcome you back upon your next visit to the beautiful city of St. Augustine!

"Excellent experience"

5
30/07/2018

The updates rooms and amenities made our stay a pleasant experience. Friendly staff and genuine care for the guest and appearance. I would definitely stay here again. The hot breakfast was delicious and had a lot of variety. Great value for the price.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for your review. We are happy to see that you enjoyed our beautifully renovated rooms along with our welcoming staff! We are looking forward to welcoming you back upon your next visit!

"Great surprise "

5
23/07/2018

We stayed here on our way to the Keys. My family was pleasantly surprised. Don't let the low price fool you. This place is great. Location, updated clean room , staff, breakfast , and price, they were all great. We plan on staying there again on our way home from the Keys.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for your great review, darrell72! We are happy that you enjoyed our newly renovated rooms along with our outstanding staff. We are looking forward to welcoming you back very soon upon your next visit! Enjoy your time in the Keys and thank you again for your great review!

"Happy"

5
23/07/2018

Excellent, service, staff and especially Austin the Front deal associate he is wonderful and willing to help the guest. Asked him for recommendations and he know the area well and offered lots of options. He is sweet and hard working in accommodating guest. We were pleased with our choice of hotel.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you cusmano1! We agree that Austin is truly a special addition to our team and we are happy to see that he was such a help to you during your stay! Upon your next visit to St. Augustine, we hope to welcome you back!

"Very clean and convenient. "

4
13/07/2018

Pros: EXCELLENT staff—thanks, Austin S! Speedy check in and out, super clean rooms with laminate flooring. Close to everything...beaches, historic district, shops. Breakfast was great and varied each morning. There was something for everyone. Cons: NO water pressure. Very few power outlets, which is a bigger deal when traveling with teens and their electronics. The rooms have no sound insulation, so it's like rooming with strangers and can be very loud in the morning. All things considered, we would stay again.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us, Jen P.! I will be sure to pass along your kind words to our team! We would like to apologize for any inconveniences that you had during your stay. Our maintenance department will be working hard to correct the concerns that you brought to our attention. We are looking forward to welcoming you back soon!

"Pleasant staff & awesome location"

4
08/07/2018

This Best Western is currently updating rooms so there is some construction here and there, but nothing that bothered or inconvenienced us. The staff was helpful & pleasant. Being in the historical district, we just had the front desk call for a shuttle to the trolley whenever we asked. So convenient and a great way to get around the area. The room was clean and the free breakfast was fine. (eggs, sausage, waffles, fruit, yogurt, toast and bagels) The price is fantastic and while not a 5 star hotel, it was perfect for our three day stay while we explored St. Augustine. It is off one of the main roads and traffic is quite brisk during the day, but it quieted down at night. We'll be back to this place. We were very pleased.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for a lovely comment. We appreciate your business and value your opinion. Thank you agian,

"Nice clean and comfortable hotel"

5
08/07/2018

We switched to this hotel after realizing how costly it would be to stay directly in the middle of St. Augustine. What a wonderful little hotel. So clean and comfortable with a free breakfast. Would come back again and again.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to post a comment. We appreciate your business and value your opinion. Please stay with us again. Thank you,

"Terrific Location _ Terrific Room!"

5
21/06/2018

Our getaway weekend for Father's Day was just right by staying at the Historical Inn! The room had a wonderful renovation and the bathroom was contemporary and spacious. Staff was so welcoming! Arrived early in the day, so I saw the tour map on the desk for the Old Town Trolly which I had intentions on booking. The young lady told me that they were in partnership with them and was able to sell us discounted rates for the 3 day ticket! Better than that, they call for the Trolly shuttle to pick you up anytime you're ready to go. Never had to move the car during the day! Perfect location, just minutes from the Trolly Station. Hotel is a 2 story, no elevator, so be sure to book accordingly if you cannot do stairs. We liked our second floor room. Small breakfast in a.m. but adequate. Comfy beds, tv, and nice pool. Very close to Vilano Beach which is so awesome and beautiful. Still so excited about the access to the Trolly!

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you for taking a moment to post a wonderful review. Your satisfaction is very important to us and happy to hear you had a positive experience. I hope that you will stay with us again. Thank You,

"Great location"

4
19/06/2018

We were in town for a wedding. The location was good and the price was reasonable. The breakfast was good. Our three generations were satisfied. Very crowded so you juggle for seats. A family with wet bathing suits sat on the upholstered seats so those were out. Our rooms didn't get cleaned one day of our five day stay. Not sure why, we didn't have the no disturb signs out. We had two rooms, one car. Parking is limited and we didn't have a space upon our return. Someone was taking three spaces with a moving truck. The desk worker moved her car to an off limits space and we parked in her spot. That was very nice. The staff was good. We would return.

Victoria L, Manager at Best Western Historical Inn, responded to this review
Thank you so much for taking the time to post a comment. We appreciate and value your opinion. On your return please contact the hotel directly. Thank you,

"Close to St. Augustine Attractions"

4
16/06/2018

We stayed here from June 1-5, 2018. The room was really clean and the beds were so comfortable. It had been recently renovated and updated and it looked very good. The breakfast was good.....however the breakfast area was tiny. They were beginning work on expanding the breakfast area while we were there.....so maybe it will be done soon. All the staff was very friendly and helpful. The Old Town Trolley tickets were sold at the front desk for a discount cheaper than you can buy them anywhere else. The Trolley will pick you up and drop you off at this hotel. The pool was very tiny and wasn't vacuumed while we were there. The hot tub was only warm.....not hot at all. I am not a pool person myself but my daughter swam a few days. I would definitely stay here again when we are in the area.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us here at Best Western Historical Inn. We value your feedback regarding the pool and spa- I will be sure to follow up with my maintenance team right away. We hope that upon your next stay to our beautiful city we will have the pleasure of welcoming you back to our property!

"Great Location in Historic District "

5
12/06/2018

Room was a bit small but clean and bed was very comfortable which meant we had a good nights sleep. Location was right in the middle of the historic district so it was easy to walk around and see all the sights. I would recommend this location to anyone. If you have AAA or AARP you can get an additional discount. Management was friendly and they had a parking attendant as parking is a bit tight. We will stay here again the next time we visit St. Augustine.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us here at Best Western Historical Inn! We appreciate your feedback and look forward to welcoming you back again soon.

"Clean, modern and convenient"

4
11/06/2018

Checked in here not knowing quite what to expect after the Titusville Best Western which was old and nor very up to date. We were surprised at how clean and modern this place is. Staff at the front desk was very accommodating. I highly recommend this hotel for a comfortable bed and a good nights rest.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Ekeller115 for such a glowing review of our property. We too enjoy the the modernization of our guest rooms and are very proud of our recent renovation. Thank you for your mention of our guest service agents- complete guest satisfaction is always our number one concern here at the Best Western Historical Inn.

"Best Western Historical Inn, St. Augustine, FL"

5
02/06/2018

Absolutely loved our stay at the Best Western Historical Inn. Very friendly and very accommodating staff. Beautiful rooms and located near all of the best places to see and visit while here in St. Augustine.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Camarogirl7815 for the glowing review! We are so pleased to see that you enjoyed your stay with us here at the Best Western Historical Inn. I will be sure to pass on your kind words to all of our team members. We are looking forward to welcoming you back upon your next visit to the beautiful city of St. Augustine!

"Very impressed!"

5
01/06/2018

I booked a room for my wife and my daughter and I for a 4 night stay to celebrate our daughter‘s birthday. The night before we were to check in, I called and asked the front desk what was in the room as far as refrigerator, storage, microwave because we were staying for multiple nights and wanted to bring food. I spoke with Ryann, the hotel manager, who informed me that the suite that they had offered a full kitchen but it was out of our price range. We decided to stay with the original room we booked with a mini fridge and a microwave. I thanked her and told her that we would see her the next day. The next day we got a late start and the hotel called asking if we were still coming. Patty (I believe her name was) informed us that Ryann so kindly had upgraded our room to a suite at no charge! When we got there, we were impressed to say the least. The hotel has obviously been recently renovated. The floors are beautiful, the room was extremely spacious, the beds were very comfortable, the kitchen was a full-size kitchen with all of the amenities that would be needed, we asked for extra blankets and received them with no issues. The bathroom is a generous size and very comfortable even for multiple people to be in the room at once. It was so nice that we even had our family come up and stay a night as well. Patty was able to get them the connecting room which basically made it a three bedroom apartment. We never had one issue the entire time we were there and any questions we had were easily answered. They were willing to make accommodations for the trolleys to pick us up if we wanted and also offered great suggestions of where to visit. We were told that they are still renovating the outside so don't judge the building by the outside… It really is a gem! We weren't very impressed with the breakfast that is offered but it was good enough for a quick start. The only downfall was the pool was under maintenance while we visited. When our family came, that was something the kids were looking forward to but it ended up raining anyways. This hotel offers a great value for your stay, wonderful staff, and a fantastic experience all around! The only tip I would recommend is that if you are a light sleeper, ask for a room towards the back because there is a train directly across the road and also the road noise can be a little loud if you're not used to it. We ended up buying a small fan to drown out the noise. I would certainly recommend it to anybody! Big thanks to the manager, she really made our stay!!!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your wonderful feedback regarding your recent stay with us at the Best Western Historical Inn! We were so pleased to see how special Ryan made your stay. She is a true asset to our company and we are so lucky she is managing our Front Desk team to success! We hope to become your tradition for future visits to our area- please contact us directly as we will always honor a guest loyalty rate! We hope to see you again soon!

"Short break in St Augustine"

4
31/05/2018

Two night break at this recently updated hotel. Easy to find and access in St Augustine it is within walking distance of the old town area and attractions. Our room was very nice and comfy it had brighter decor and shower room than the usual American style which was a very pleasant change. All staff were friendly and helpful. The inclusive breakfast had a good offering and the hot offering varied day to day, the dining area was small and intimate encouraging people to socialise which was refreshing.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks DMS537 for such a lovely review of our property! We agree with you that our updated guest rooms offer an open and bright layout. Our favorite element of the entire renovation is the modern and updated bathrooms with walk in showers as opposed to step in tubs. We do plan on expanding our breakfast area and hope that upon your visit to our beautiful city that remodel will be completed as well.

"Simply the best!"

5
28/05/2018

Loved every thing about the property. The staff went out of their way to make this an enjoyable experience . Met with a friend and really loved the room and staff. Location was great. A really enjoyable experience!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Jill C for such a glowing review of our property! I will make sure to pass along your kudos to all of our team members as they all work so hard to ensure ultimate guest satisfaction! We hope that upon your next visit to St. Augustine you will consider returning to see us here at Best Western Historical Inn!

"You've come a long way baby"

4
26/05/2018

Nice newly renovated rooms. Shower/bathroom was really nicely done with ceramic shower and well-lit mirror. Bed was comfortable but could have used another blanket. Breakfast is what you'd expect for a fairly economical hotel. Coffee could use some work. The machine-made coffee is not great.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your comments regarding our recent remodel! We are so pleased that you enjoyed the updates we've made to our guest rooms. We hope that upon your next visit to St. Augustine we will see you again here at the Best Western Historical Inn.

"Awesome!!!"

5
25/05/2018

Ok. I'll admit. I booked online and got a little nervous when I saw the location. Drive by and looked at places by the marina/downtown for 3 times as much. Went back and used my original reservation here. So glad I did!!! Victoria was so helpful and the rooms are beautifully updated. A hidden gem. And they even called the free shuttle to come get us and take us to the old town trolley. We bought the trolley pass at the hotel for a discount. 2 people for 3 days was less than $30 total and well worth it. Haven't tried breakfast yet but I can be pretty sure we will take it to our nice room to eat- the only drawback is the small eating area. The room is beautifully done with a great walk in shower with rain shower head. For the price and value you get it is a winner in my book!!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your stay with us! We appreciate your feedback regarding our recent remodel and agree the rain shower heads are pretty awesome! We are undergoing a renovation to expand our breakfast area and hope that upon your next visit to St. Augustine it will be completed. We hope to become your go to when visiting our beautiful city!

"location location location"

5
20/05/2018

Very nice location, good breakfast, nice pool and people! Got an excellent price too! Not far from historic area and food in the area was plentiful. It is a bit too far if you plan to walk to things in the historic area or shopping but worth the drive and money saved.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We were so pleased to see you enjoyed your stay with us! We agree that our location boasts the best of both worlds as we are easily accessible into downtown however not right in the hustle and bustle of things. We look forward to welcoming you back again soon.

"Very clean and surprisingly modern"

5
19/05/2018

We were impressed with friendly and quick check-in. They helped with tour ideas. Our room was super clean. I used the pool on a hot day. We also used the handy laundromat. Dood value at $118 a night. Great location. Recommended.Breakfast was a bit of disappointment

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time out of your day to write a review of your recent stay with us here at Best Western Historical Inn! We enjoyed having you stay with us and look forward to welcoming you back again soon. We appreciate your special mention of our front desk concierge team as they truly strive to make every guest experience a memorable one.

"Great deal"

5
13/05/2018

While it was a little off the main attraction (the fort) we were close enough that it wasn't a long drive. We have a big truck and parking was a challenge but no complaints. We were always able to find a spot. The employees were very nice and helpful!!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Jeanie P for your special recognition of the property staff. I will be sure to pass along your kind words to them all! We hope that you will consider staying with us again upon your next visit to our beautiful city!

"Great Best Western in St Augustine FL"

5
08/05/2018

Very nice, clean rooms. Management was very helpful with information about the city and very friendly. The trolley arranges to pick you up at the hotel and bring you back -- no car needed. We rode the trolley for two days and went everywhere without having to drive or worry about parking. The hotel staff helped us out by calling for the trolley when we were ready to leave for the day. Breakfast was great, staff was wonderful. We truly enjoyed our stay in St Augustine at the Best Western Historical Inn! Would definitely stay there again. Loved St Augustine!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Gayle F for such a positive review of your recent stay with us here in beautiful St. Augustine! We enjoyed having you stay with us and look forward to welcoming you back again soon!

"Nice Hotel"

5
04/05/2018

This was a quiet little hotel which served its purpose. Everyone was friendly and nice. within walking distance of what we needed to do. The staff helped out when asked a question. The parking was limited as to this hotel seems to share with hotel next door.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us here in beautiful St. Augustine! We enjoyed having you stay with us and look forward to welcoming you back again soon.

"Excellent hotel near historic district"

4
30/04/2018

Extremely friendly and helpful staff! This hotel is very near the historic district, not close enough to walk but only about a 5 minute drive. The only problem I experienced during my stay was a lack of sufficient parking.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review our property! We enjoyed having you stay with us and look forward to welcoming you back upon your next visit to beautiful St. Augustine. We are implementing parking passes in an attempt to rectify some of the issues our guests have faced in terms of limited parking and hope that upon your next visit to our property we will have all parking conflicts resolved. Thanks again for staying with us- we are glad you enjoyed your stay!

"GREAT LOCATION"

5
30/04/2018

This quaint hotel is located in the center of the historical section of St. Augustine. The staff are very friendly and helpful. The rooms are clean and comfortable. They gave us a gift pack of water and smacks. That was a real bonus.The price was good. We were able to walk to the sightseeing train. We would definitely visit this hotel again.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for leaving us such a lovely review regarding your recent stay with us here at Best Western Historical Inn! We enjoyed having you stay with us and look forward to welcoming you back again soon. We were so pleased to see you enjoyed our welcome gift and our property location. We will certainly pass along your praises to the housekeeping team as they all work very hard to ensure ultimate guest satisfaction. Come back soon!

"Clean, friendly, reasonable rates Awesome breakfast included"

5
26/04/2018

This year marks our 3rd visit to Best Western Historical. We are always impressed with the friendly, helpful staff,the cleanliness and wonderful buffet breakfast. One of our favorites is the cook and server Callie. She helps my husband maneuver his wheelchair and cheerfully cleans our spills. We love staying at St.Augustine 's Best Western Historical on SanMarco St.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We appreciate your loyalty! Thanks so much for making us your home while visiting beautiful St. Augustine! We agree Kelly is a wonderful asset to our team and were so pleased she made your stay a memorable one! Come back and see us soon.

"Very Nice Hotel, Friendly Staff at Attractive Rates"

4
26/04/2018

The room was clean and spacious - very comfortable night's sleep. The hot breakfast was good but not outstanding. The walk in shower was very nice. It is located in the "uptown" area - it is close to the Fountain of Youth and the Old Jail but not close to St George St and most restaurants. It was a easy walk to the Raintree Restaurant which we enjoyed. It is on the trolley lines and we took advantage of them but they don't operate after about 4pm. The front desk offered to arrange a shuttle to go downtown after hours for a $3/person fee. Overall we were very happy with the hotel and the management is first rate. However, we might choose a location closer to St George Street if we return to St Augustine.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your stay with us here at Best Western Historical Inn. We enjoyed having you stay with us and look forward to welcoming you back again soon!

"What do you expect?"

3
22/04/2018

Prob worth more like 2 stars but the beds were actually comfy and coffee not bad! The 2 most important things right?! The hotel appears quite run down with old dingy carpet (yuck), no security lock on the door, paint chipped on walls and furniture, and stains in the bathroom area. You would expect sll this if one was paying $60 /night but it was DOUBLE that and get this on top of that they charged $50 incidental deposit (just in case we were able to trash the room more than it already was). Still, location was convenient for us and there is a beautiful oak tree "in" the parking lot.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to write a review. We do believe you may have the wrong property however as we do no have any carpets in our rooms or an oak tree in our parking lot. We hope that upon your next visit to the area you will consider staying with us here at Best Western Historical Inn.

"St. Augustine 1st visit"

4
19/04/2018

Excellent staff, very well -kept building and grounds. Appeared newly renovated, room was great. Good breakfast & pleasant lobby; a little crowded at times but it worked OK. Parking was fine. Not right in the

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your review! We were pleased to see you enjoyed our recent remodel and look forward to welcoming you back again soon.

"One night stay while traveling"

5
19/04/2018

At check in we were recognized as rewards members and given an upgrade to a suite which was awesome and unexpected.The suite was very nice and clean and beds quite comfortable. We would definitely stay again.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review our property. We enjoyed having you stay with us and thank you for being a valuable rewards member. We look forward to welcoming you back again soon!

"Good for a short stay"

5
17/04/2018

Room was fine - clean and welcoming. Staff very friendly. Breakfast was okay and the only thing was it is in quite a cramped area - we stayed midweek and would think it was hard to get a seat at weekends. Did not realise the train was across the road! Rumbling was a bit of a shock for the first time.. Great for free parking - an easy walk to the Trolley stop - but I needed the car, it is however free to park at The Trolley stop - as long as you use it!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your feedback. We hope to welcome you back after the expansion of our breakfast area is complete!

"St Augistine vacation stay at Best Western Historic"

4
16/04/2018

Our six nite stay was pleasant at the Best Western Historic. The free breakfast was very good with a choice of fresh homemade waffles, eggs,sausages,toast,english muffins,all kinds of hot/cold cereals,coffee,OJ apple juice fresh fruits. This was all you can eat Free internet in the lobby. This place just had a recent makeover and was nice and clean! Staff is very pleasant.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your great review of our property! We are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back during your next visit to beautiful St. Augustine!

"Exceeded expectation"

5
11/04/2018

I was so impressed with the level of service. All of the front desk employees were friendly, approachable and offered great advice for tourism and transportation. The rooms were contemporary clean and well stocked with toiletries and towels.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your review! We strive to make every customer happy and were so pleased to see we took care of you during your stay. We look forward to welcoming you back next time you visit beautiful St. Augustine.

"Best Indeed"

5
09/04/2018

As my son described it, this was "the bestest Best Western" we've ever stayed in. Convenient location. Rooms were clean, and staff was very friendly. There was a problem with our room so they upgraded us to suite for no additional charge and NO hassels.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We were so pleased to see that both you and your son enjoyed your stay with us! We love satisfying our guests and look forward to welcoming you back again soon!

"$$$ and Nothing to Offer"

2
08/04/2018

The hotel was extremely overpriced and was minimal at best. The breakfast was horrible, salty powdered eggs, near frozen sausage and no yogurt. The bathrooms have a pocket door but no latches. It was clean though. The parking lot was full and requires you to park on the street. The staff was friendly.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to leave feedback regarding your recent stay with us in beautiful St. Augustine. We were disappointed to see that we fell short of ensuring your satisfaction and hope that you will provide us with another opportunity to WOW you. Please contact us directly should you find yourself back in our area as we will always honor a repeat guest loyalty rate.

"Great stay"

4
06/04/2018

Working in a hotel myself, I understand the importance of service. Specifically as a receptionist and a breakfast cook, I noted this was great service. The car park is relatively small, though there's a few other lots merged into one. Get there early for the best spot! Check-in was good, greeted by a nice lad with a cracking dark-ish blonde quiff. Took about 5 minutes, which seemed a bit long considering the checks and verification needed. I can check people in within one minute at my hotel. Pre-allocating rooms prior to check-in really helps our hotel system. Really polite, helped us out with queries. I'd like to point out that to make the check-in perfect, mention where the rooms are located. Sure, I travelled with a smart family and we figured out where they are fast enough, though some people can be a little bamboozled. The travel bag with cereal bars was a really nice touch! The breakfast was awesome, quality-wise. A buffet range of waffles, fruit, fruit salad, bacon, beef hash, egg, yogurt, cereal, coffee, tea and juice. Very impressive. Gluten-Free is available too, and it's quite impressive. An advisory tip would be to have a breakfast report to keep track of how many people there are to arrive for breakfast, which can control the levels of fresh food also. I had difficulty with the waffle machine as a Brit, which the smart, very well-presented receptionist guy helped with. Top guy! (Thank you, I'd have been there for hours!) I also liked how staff were present, there was always at least one person there. Maybe even two. Including a cook in the back. Breakfast was impressive; though when there's a small room in the way it's lay out, it shouldn't be difficult! Though breakfast was made to look easy! The room presentation was perfect, with comfy beds. There was a long, blonde hair in the sink, though we all make human errors; the housekeeping was top notch besides this, but it's no biggie. I was shocked to see a hygienic remote, unused (or sanitised) in the room too. Really, really proud of this. Too many hotels use the same remotes! Overall, very lovely stay. Arrive early for best parking spots!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks Olly P for such a lovely review of our property! We enjoyed having you stay with us and hope to become your new home when visiting St. Augustine. I will certainly pass along your kind words to the team as we all love hearing about the great experiences from our guests. We were pleased to see that you enjoyed our complimentary breakfast as well as newly renovated guest rooms. We do plan on expanding our breakfast room and hope that upon your next visit the renovations with this project will be completed. We look froward to welcoming you back again soon.

"Fantastic Customer Service!"

5
05/04/2018

My family and myself took a short getaway for a 3-day 2-night stay in St. Augustine and chose this hotel because of the location. This was a great location just a block from all of the main sites to see. I was greeted by Austin at the front desk...he really made the stay a memorable one with his friendly, genuine and upbeat personality after a 5 hour drive. The breakfast was on point each morning! We loved being able to make fresh waffles ourselves. The rooms are spacious, very clean and beautifully decorated! Looking forward to booking another stay soon!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your review of our property here in beautiful St. Augustine! We were so pleased you enjoyed our recent room renovations and complimentary breakfast. Thank you for your compliments of Austin- he is a fantastic addition to our team and we agree this upbeat personality is infectious. We look forward to welcoming you back to us soon.

"Excellent place to stay when visiting St. Augustine"

5
01/04/2018

This was by far the best Best Western I stayed in. We got upgraded to a suite which was not only very spacious but beautifully decorated. The staff was pleasant, breakfast offered a good variety - all in all, I could;t ask for more at a very, very reasonable price.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for such a glowing review of your stay with us here in beautiful St. Augustine! We appreciate your feedback and look forward to welcoming you back again soon. We were pleased to see you enjoyed our recently renovated suite as well as our complimentary breakfast. Come back soon!

"Very Disappointed"

2
28/03/2018

So I took my wife to The Best Western Historical Inn on the weekend of March 23 and 24th for her birthday. We reserved a King Size room. We arrived and found the refrigerator in the room overheating. We told the front desk and went out for the day. When we returned at 10:30 that night a new refrigerator was in the room. My wife tried to take her shower and realized that there was no hot water for the room. I went to the office thinking that maintenance would come and fix the heater. They go home at 4. Ryan, on the desk, told me that the room next to us was vacant and we could either "use the shower there" or move into that room. We chose to move into a room with two double beds. I am 6'2" tall and 285 pounds ... my wife doesnt fit in a double bed with me. Ryan only took $125 off our bill. Around 3 am, we realized that the air conditioner in our new room wasn't working right and would not cool off. Since it was Spring Break, other hotels were booked so we decided to stay and bare with it. The last time we tried to stay here, the air conditioner was also broken and they had no other rooms available so we had to leave the hotel. We reserved a King Size room for my wifes birthday. My wife and I ended up not even being able to sleep in the same bed while we were there. Then, for the second time, the air conditioner was not working properly and I am assuming that they would rather inconvienence their paying customers (Rewards Members at that !!) than pay for maintenance to work some overtime. It is a real shame that their customers do not come first. That was the last time we will be staying at the Best Western Historical Inn. Taking $125 off of a bill does not compensate us for the disappointment and inconvenience experienced during our stay.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
On behalf of all of us here at Best Western Historical Inn I would like to offer our deepest apologies in regards to the maintenance issues you encountered during your stay. We do perform preventative maintenance on all of our rooms throughout the week and therefore found it surprising that both the hot water in your guest room and air conditioning unit were problematic during your 2 night stay. As we are a limited service property, typically a majority of our maintenance projects are completed between 8am and 4pm and therefore we do not have a maintenance team member on property in the evening hours. While we can certainly understand your frustrations we hope that you will provide us with another opportunity to welcome you back and WOW you with a true Best Western Historical Inn experience. Should you wish to discuss your stay further I am happy to do so. Please contact the property directly at 904-829-9088. Thank you again for your feedback- its through candid comments such as yours that our property is able to grow.

"Very nice hotel"

5
20/03/2018

Finishing up our 2 night quick break away from home - about a 2 hour drive. I was immediately impressed with the renovations. The decor of the room is lovely, floors really nice and beds and bedding are awesome. The bathroom is spacious and that shower head? I want one for my home! Jill at the front desk was very inviting and nice. Loved the snack back - really great idea. Breakfast was ok. The only changes I would make is to upgrade the a/c as it is a bit noisy. Also, while I love the sliding bathroom door, if someone has to get up in the middle of the night to use the bathroom the light shines through and illuminates the entire room. However, those things are very minor compared to all that's great about this place. Will definitely stay here again next time I'm here.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your kind words regarding our property! We enjoyed having you stay with us and look forward to welcoming you back again soon. Thank you for compliments regarding Jill. We agree she is wonderful and we are very fortunate to have her as a part of our team! We appreciate your feedback regarding the bathroom pocket door and will discuss options with our maintenance team on alternative bulbs to soften the light. We hope that you will come back and see us soon!

"Average hotel stay in the land of expensive rooms"

3
20/03/2018

We got a good price on this hotel and stayed a weekend for my husbands birthday. For the price we paid , can't complain. It was an average of 100/night when the rest of the hotels in the area are 200 plus. Our room was recently updated with faux hardwood floors and tiled shower. We stayed in room 116 and it was at the end of the hall which happened to not be a good thing. The maids closet of supplies was right outside our room and every morning we heard all the noise very early as the door is paper thin and not sealed well ( you can see light coming through the large gaps). We were hoping to sleep in -as new parents we don't get to do that , but alas the noise kept us from doing so. They offer breakfast but we didn't try it- too many good eating options around. The room also had a fridge and microwave. The location is convenient to the downtown area and its a good value for the price , but not sure I would stay there again.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking time to review your stay with us here in beautiful St. Augustine. I apologize for the disruptive noises outside of your guest room and will follow up with my housekeeping manager regarding what we can do to eliminate noise while removing our cleaning carts from storage. We hope that upon your next visit you will provide us with another opportunity to 'WOW' you.

"Great Stay"

4
16/03/2018

My husband and I stayed for one night, just to sight-see the historical area. The hotel, room, and area were clean and updated. Also, the staff was very friendly. My only issue was that the hotel was about 1.5 miles to the area where there were things to do. If you do not mind the walk, it is a perfect location because the parking in the areas where there are things to do can be costly. Otherwise, a great stay at an affordable price.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your review lauradky1! We were disappointed to see your dissatisfaction to the location of the property however one of the many perks of being outside of the hustle and bustle of downtown is complimentary parking. Upon your next visit to beautiful St. Augustine please let the Front Desk agents know if they can be of any assistance in organizing a $3.00 shuttle into downtown. We were pleased to see you enjoyed the comforts of your guest room and look forward to welcoming you back!

"Good value. Safe area"

4
16/03/2018

Good place with great staff which is responsive and helpful. Clean, safe. Only mini-negative is that it is a bit of a walk to the historic and bay areas. Would definitely stay there again, Rooms clean, comfortable

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks Chuck G for such a wonderful review of your stay with us! We enjoyed having you here and look forward to welcoming you back. While our property is located in historical uptown St. Augustine- our front desk agents will happily help accommodate transportation into downtown if you would prefer a shuttle ride as opposed to walking. Thanks again for your review- we look forward to seeing you again soon!

"Great stay and comfort"

5
14/03/2018

The Best western has been recently remodeled, rooms were clean and fresh. Desk clerk was very helpful. The continental breakfast was tasty and plentiful. Loved the shuttle and Trolley service right from the Motel.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to leave us such lovely review! We were pleased to see you enjoyed your guest room and our complimentary breakfast. We hope to see you again during your next visit to St. Augustine!

"BEST Best Western EVER"

5
07/03/2018

I can't believe this is a Best Western! I had a less than glowing experience at another St. Augustine-area Best Western, so I was a little skeptical about staying here. However, we had really great wedding block rates here during my wedding weekend last month, so we took a chance. TOTALLY worth it! Best bang for the buck in the historic St. Augustine area. The exterior is just like every other Best Western I've ever been to. Nothing super fancy. But as I entered the lobby, I could immediately tell that this stay had potential to be better than the last. The lobby was PRISTINE and modern (very recently updated). There was bottled water, fresh fruit AND spa water on tap (water infused with fruit) available in the lobby. And the front desk staff was friendly, welcoming and knowledgeable about the area. Off to a great start! Upon entering the room, we found a very special welcome gift, congratulating us on our wedding. There was a bag filled with snacks and bottled water. There was another bag with brownie brittle. AND there was a large bottle of sparkling grape juice with two champagne flutes! Super cute... and tasty. The room itself was recently updated and very modern. The bathroom was pristine, with a spacious shower with perfect water pressure. And the beds were clean and inviting. I still can't believe that this is the cheapest hotel we could find near the downtown area. I've stayed at several historic-area hotels, and this was by far the most modern and welcoming. Would definitely stay here again!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you lucywil! We love being the best and are so honored you chose to stay with us during such a special and exciting time in your lives! We hope that we can become an anniversary tradition for many years to come! We are so very proud of our property and the recent renovations and love WOW-ing guests with every chance that we can. Thank you for such a glowing review- we can't wait to welcome you back soon!

"Great experience!"

5
06/03/2018

We were extremely surprised at how nice the room was for the price and location! The room was newly renovated and had a very upscale feel. They were currently doing renovations to the outside also so it will just get better and better. We called ahead and were able to check in about an hour early with no problem. They welcomed us with a goodie bag filled with snacks and bottled water. Breakfast was hot and yummy. Located only a minute from all the attractions. If we were staying longer we would have bought tickets for the trolley which will pick you up right at the hotel. Highly recommend!!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you LFry673 for such an awesome review! We enjoyed having you stay with us and can't wait to welcome you back. We are very proud of our recent renovations and can't wait to see the finished product. We look forward to seeing you soon!

"Clean and updated"

5
06/03/2018

We booked this room as we were getting ready to leave St. Augustine back to NY. The hotel made major renovations as everything in the rooms are now new...the rooms are quiet and the shower actually had power!! Parking can get tricky, but the location off of US1 was ideal heading back to Jacksonville.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks floyd1103 for writing us a 5 star review! We hope that by implementing parking passes we will be able to eliminate frustrations with limited parking. We do share an overflow lot with our sister property next door and our front desk agents can point you in the right direction upon your next visit. We hope to see you again soon!

"New Favorite in St Augustine"

5
05/03/2018

We stay at St Augustine often. This was the first time at the Historical and we were very pleased. The rooms are very clean and comfortable. The breakfast was standard BW fare although the breakfast room is small. The staff was very helpful and friendly. Will stay again

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We love being your favorite! Thank you for your review and come back and see us soon!

"Visit to St. Augustine"

4
04/03/2018

We recently stayed 2 nights at Best Western Historical Inn. Check-in was efficient and provided us with a welcome bag of snacks and water. Our room was clean and had a king bed. The bath was not separate, it was in the room area and quite small. Breakfast area only had 5 tables, but we had no problem. If everyone came at the same time it would be too small. The coffee machine has several choices so you have to push the button for what you want and wait for the cup to fill, a little slow. The parking lot was full when we arrived at 4:30, but after we came back from dinner, there were a few spaces. They do have additional parking behind Hampton Inn next door. The location is excellent, only about one mile from Castillo de San Marcos, St. George Street, and the visitor center. This hotel is a good value in St. Augustine

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We appreciate you taking the time to write a review on your recent stay with us! We enjoyed having you stay with us and can't wait to welcome you back again soon!

"Very comfortable hotel."

5
27/02/2018

Stayed here to attend a wedding at Treasury on the square. Location was very convenient to downtown. Room was very clean and the internet access was excellent for a work conference call I needed to connect to.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to write such a wonderful review of our property! We enjoyed having you and the rest of the wedding party stay with us and feel honored to be a part of your friends' wonderful day. We look forward to welcoming you back again soon!

"Short trip to St. Augustine"

5
26/02/2018

We were in room 212. All the rooms have been remodeled recently and look wonderful and modern. Great bathroom with huge walk in shower. The beds are very comfortable. Housekeeping does great and the room was immaculate. It is a two story "motel" and does not have an elevator but stairs are easily accessible. There are many good breakfast choices. Debbie, Jill and Kelly were great hosts.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review our property. We enjoyed having you stay with us and look forward to seeing you again on your next trip to our beautiful city. I will pass along your kudos to Debbie, Jill and Kelly- I agree that they are great ambassadors of our our above and beyond philosophy. We hope to see you again soon!

"Absolutely amazing! "

5
25/02/2018

I have to say, we didn't expect much, but we were TOTALLY surprised and SO pleased with this hotel. It's one of the best I've stayed in, especially for the cost. The staff were thoughtful, kind and helpful and the breakfast was AWESOME. There's lovely little additions such as the gift bag when we arrived and free bottled water throughout the day. There is a microwave and fridge in the rooms so great for families. It's clean and modern and there's free parking. 10/10 from me!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Loo C for such a glowing review of our property! We loved seeing how much you enjoyed the property and look forward to welcoming you back again soon.

"A great hotel to stay in while visiting historical St. Augustine, Florida"

5
10/02/2018

This is a newly renovated hotel, very clean, nicely decorated with Outstanding customer service by a great staff. Front desk Mgr. Debbie T. did an excellent job providing tons of information about places to visit in the historic city as well as transportation options through out the day. It was my wife birthday and they were incredibly nice by leaving a bottle of sparkling cider and other goodies in our room. Reasonably priced with very comfortable beds. Daily hot breakfast with great assortment of protein, grains, dairy and a killer coffee machine dispensing great café latte, capucino etc. Waffle machine is awesome. This hotel will completely change the paradigm you may have about Best Westerns. This is a very nice clean pleasant place to stay, you actually hate to have to leave. Outstanding job by the ownership and management of this hotel.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for such a wonderful review of our property! We enjoyed having you stay with us and enjoyed reading your compliments of your recent stay with us. We were so honored to be a part of your wife's birthday celebration and hope that we can become a part of your birthday tradition! We look forward to welcoming you back soon.

"Nice Hotel"

5
07/02/2018

Very clean rooms, crisp white bedding and towels. Helpful staff. Young man at front desk in the morning for check in was very accommodating to our room request, knowledgeable and also patient with us senior folk. Nice location. Large bathrooms. Breakfast area was clean and restocked often. Breakfast area is small and it would be nice if it was a bit larger. They do provide trays if you'd like to take your breakfast back to your room which was helpful. We did have a first floor room on request which was close to the main road but the room was very quiet which was a plus.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for writing such a wonderful review of your recent stay with us here at Best Western Historical Inn! We enjoyed having you stay with us and look forward to welcoming you back again! We were so pleased to see that Austin took such a great care of you at the Front Desk and that you enjoyed your guest room and our hotel amenities. We do have plans to expand our breakfast area and hope that upon your next visit to our city our renovations will be complete. We hope to see you again soon!

"Clean, modern beachy feel, great location. Excellent value."

5
05/02/2018

We stayed here for two nights. What a great motel! It was convenient, clean and safe. The rooms have a clean, beach house feel with bare floors, muted walls and accents in bright blue. The bathroom was big. Outside, this inn looks like the motels 'down the shore' used to look with two stories and an outside veranda giving access to the rooms on the 2nd floor. Many motels in the area look the same, and it's nice not to have enormous hotels overwhelming the town. The room had a fridge and a microwave. Breakfast was very basic. The parking lot is bigger than it looks because the Best Western shares the entire lot with the Hampton Inn next door, so you have more parking spaces than only those directly in front of the motel. This is too far to walk to the historical area, but is a quick drive. Jill at the front desk shared the secret that metered parking is free after 5 pm. During the day you can park in the visitor's center for $15/all day or find various lots around town for $10/4 hours. Be sure to check out the promenade in the historic area near the Lions Bridge (magical at night) and the lighthouse - tours are during the day or at night.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for such a glowing review of our property! We agree with you 100% that our rooms have a modern beach house feel and the new wood flooring is a vast improvement over typically carpeted rooms. We were pleased to see you enjoyed your time at our hotel and while touring our wonderful city- we look forward to seeing you again soon!

"Great Place"

5
04/02/2018

Best Western Historical Inn is on Rt 1 and very convenient to downtown via the Trolleys. Room was recently updated, clean and very Comfortable. Staff was very friendly and helpful. The Breakfast was very good, but the Breakfast room was a little on the small side. Staff said it was due to be enlarged.Would definitely stay there again.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks Charles K for reviewing our property! We are excited to begin our breakfast room renovations and hope that upon your next visit to our wonderful city the project will be completed! We look forward to welcoming you back again soon.

"Great place to stay,"

5
03/02/2018

We stayed here for 3 nights recently and would return. Great location. While there is a trolley tour to take you to the historical district, we walked most of the time. We did the tour to see the sights with guidance, but after that we walked back and forth. It's about a mile and took us 30 minutes. We walked back after dark and felt quite safe to do so. Great breakfast, although the dining room can be a little crowded as it is small. The staff were pleasant and helpful.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Beeti for such a great review of your recent stay with us here at Best Western Historical Inn. We enjoyed having you stay with us and look forward to welcoming you back again soon!

"Different then I thought"

4
29/01/2018

This is not located as close to old village as I thought. However they do send a van to drive you to the Visitors Center. The front desk people could not have been nicer. Directions,diner places just the best and so friendly. Breakfast was typical but I should tell you about there millon dollar coffee machine. At any time day or night you can push a button for what ever you desire even a latte.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to write a review of our property. We enjoyed having you stay with us and look forward to welcoming you back again. We agree that the coffee maker in the lobby is a great additional amenity. Our favorite is the French Vanilla. Come back and see us soon!

"Great room"

5
22/01/2018

The breakfast was good except the coffee. They don't brew it. It is kind of like the coffee you get at the roadside rest areas. Room was great and clean. Love the large bathroom and the huge shower head. The linens are wonderful as well as the mattress.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We enjoyed meeting you while you visited beautiful St. Augustine. We were pleased to see you enjoyed your guest room and we look forward to welcoming you back soon!

"Baseball Tournament "

5
10/01/2018

The best hotel we have ever stayed at for the price! We also love staying at Disney's hotels and this hotel is comparable to Disney with their service and cleanliness But not Disney's prices! When we ever go back to St. Augustine, we will be staying at Best Western Historical! Our Family and friends unfortunately, stayed at another hotel down the road, name started with a (P), do not want to get in trouble, but they all had a nightmare staying there! I went into my daughter's room, after hearing them complaining about it all day, they couldn't sleep that night, of course front desk said they were full and couldn't move them, I stepped into the room and almost gagged! They say the rooms are non-smoking but apparently the room is not given a complete cleaning afterwards! I had such a migraine afterwards. Then the manager tried to give the room to another teammate's family. How sad! I am so happy we went to Best Western Historical Inn! We highly recommend it!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We love being the best! Thank you for such a wonderful review of your recent stay with us here at Best Western Historical Inn. We were sorry to hear about the negative experience your family members had another property and hope that next time they will consider staying with us. We look forward to welcoming you back soon!

"Best Western Historical Inn, Florida"

5
10/01/2018

Very nice staff and a great place to stay for a vacation. Great breakfast and friendly service. You will be close to the Red Train and the Trolley Service at this Hotel you can get tickets for the trolley and a bus will pick you up at the Hotel.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you kennetht944 for such a lovely review of our property. We enjoyed having you stay with us and look forward to welcoming you back soon!

"great extras"

5
06/01/2018

good price for a very desirable location. Lobby with hot beverages and excellent coffee choices late into the evening. Makeup remover packets a plus in the bathrooms. Noise from neighbors not too bad but not great either. Clean, good access from parking.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for sharing your experience of your stay with us here in beautiful St. Augustine. We agree that the lobby coffee maker is awesome- we love being able to customize our coffee for whatever we are in the mood for. We hope to see you again on your next trip through St. Augustine!

"DAY TRIP"

5
04/01/2018

The location was very good, about a mile to where all the eateries were and shops. Easy walk. Went to see the Christmas lights. Plan to do it again next year the weather was miserable but the lights were beautiful. A wonderful Christmas atmosphere every where we went.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We were so pleased to see you enjoyed your stay with us here at Best Western Historical Inn! We agree the weather wasn't the greatest the past few days but were happy to see you made the most of it anyway. St. Augustine is so beautiful this time of year- we hope that during your next trip the weather will be more kind to you! Come back soon!

"Exceeded our expectations in every way possible"

5
04/01/2018

Upon arrival, the desk agent gave us a very nice gift bag with water and little snacks to take to our room. The lobby has a delicious coffee machine that makes about 20 different coffees, all delicious. Although the outside doesn't show it, the room was very recently renovated and was beautiful with modern finishings. Beds were comfortable, TV was great, and the bathroom was also very pretty. I got better service from the desk agent and the morning breakfast lady than I get at some restaurants. The agent serving breakfast was exceptional. It's about a mile from all of the historic area, which was very easy walk from this hotel so we didn't even have to move our car. I'd highly recommend this hotel because it's such a bargain.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for such a glowing review of our property. We enjoyed having you stay with us and look forward to welcoming you back again soon. We agree the coffee machine in our lobby is awesome and were pleased to see you enjoyed your welcome bag and guest room. We recently renovated the property and couldn't be happier with the results! Thanks again for choosing Best Western Historical Inn- come back soon!

"Okay"

3
03/01/2018

Not enough parking, low shower pressure and staff didn't care when informed at front desk. Check out waited 15mins and no one was in front of me. Breakfast was decent and room were comfortable. Location is good if you don't want to be in the middle of everything but close enough drive to get to everything within 5minutes.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your candid comments regarding your recent stay with us here in beautiful St. Augustine. We were pleased to see you enjoyed our location and apologize for the inconveniences you encountered during your stay. I apologize for your wait at check out- I can assure you it is not typical of this property and I will be sure to follow up with my guest service agents to determine what the delay could of been. We hope that you will provide us with another opportunity to provide you with superior service. Please feel free to contact me directly should you like to discuss your stay further.

"Family trip"

5
29/12/2017

This hotel was better than most five star hotels in which I have stayed . From the courteous greeting to the cleanliness of the rooms, the Best Western Historical tops the charts. The manager, Debbie had a warm and welcoming smile along with the entire staff. The complementary breakfast was by far the best. They had everything and a staff member to assist,as well. I will stay again and highly recommend this hotel. Additionally the location was great.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Hi Lynn Z, Thanks for leaving such a sweet note regarding your recent stay with us here at Best Western Historical Inn. We were thrilled to see that you enjoyed your stay. We enjoyed meeting you and your family and hope to welcome you back again soon. I will pass along your compliments to Debbie and Kelly in breakfast- I agree that they are both wonderful assets to our company and truly exude our 'Above and Beyond' philosophy. Thank you again for leaving such a wonderful review- we can't wait to see you again! -Your Friends at Best Western Historical Inn

"Clean and Fridently"

5
27/12/2017

Stayed there for 1 night. Standard motel styled room. The room has wood floor (or laminate) instead of carpet. Front desk is really friendly. Breakfast area is small but breakfast is good. It is a little bit far from the fort area.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your review of your stay with us here in beautiful St. Augustine. We enjoyed having you stay with us and look forward to welcoming you back!

"Fabulous"

5
26/12/2017

My wife and I have visited st. Augustine Florida over 100 times since moving to Florida in 1977. We spent Christmas Day in Saint Augustine to see the Nights of Lights in the city. We chose the Best Western due to its proximity to downtown so that we could walk wherever we needed to. The hotel was recently renovated and the room that was provided to us was extremely well done. The beds were more than unbelievably comfortable and the overall quality and cleanliness of Hotel was exceptional. The only thing that out did the overall condition of the hotel, was the professional and friendly staff that we had the opportunity to speak to. This hotel should definitely be on your list of places to stay if you are going to be in St Augustine.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for such a wonderful review of our property! A guests' recommendation is always our highest form of praise and therefore thank you for your comments regarding our remodel, cleanliness and guest service agents. We hope that we can become a part of your request visits to St. Augustine!

"Good, Clean and Nearby"

4
25/12/2017

Just outside the actual Fun Zone, it is close enough to walk for the fit. We took a mile-long walk down to the Castillo de San Marcos fort and found some cool shops along the way. You also can walk to the trolley station and there is a neat little park with a carousel nearby. The beds are good, there is a fridge and microwave in the room. The accommodations are under renovation and they have done a good job (especially with the bathrooms). We especially like the rainfall shower heads. It is - like most of St Augustine - a bit pricey, but this is about as good as it gets for quality rooms at a fairly reasonable price.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you FloridaMeister for such a great review of your stay with us. We agree that the bathroom renovations are awesome and the rainfall shower heads are such a luxury! We appreciate your patience with us as we continue to renovate our property- we hope that next time you come by for a visit we will be fully renovated!

"GREAT EXPERIENCE!!!!"

5
23/12/2017

clean hotel. recently remodeled. great breakfast. employees were all friendly and informative. only 1 mile away from downtown area. could actually walk there. a great experience. will definitely be back.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Lori O for your recent review of our property! We enjoyed having you stay with us and look forward to welcoming you back again soon.

"Clean Rooms - Fantastic Staff"

5
23/12/2017

The Front Desk Clerk, Ryan, went above and beyond in helping our family provide a surprise wedding engagement for our daughter. My wife and I have traveled the world and have never encountered such helpful and caring hotel staff. The rooms were clean, updated and comfortable which made the stay all the more enjoyable.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We were so pleased to see that Ryan helped to make such an important memory special for you! We were honored to be part of the big proposal and hope that we will become a family tradition when you come to visit St. Augustine! Thank you for your special mention or Ryan- I will be sure to pass along your compliments!

"Christmas lights stay"

5
21/12/2017

We had a comfortable room and was pleasantly surprised with the appearance of the inn. The staff was very helpful and accomodating. Very close to all the action or at least a trolley stop to get in the center of town. I look forward to staying again at a Best Western.

"Great price for a good motel"

4
20/12/2017

We stayed for two nights and this was a pretty central location. The trolley service even came to pick us up. The motel was clean and appeared recently remodeled. The breakfast was excellent. The staff was extremely nice.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Mike R for your glowing review of our property. We enjoyed having you stay with us and agree that the trolley pickup is certainly a huge perk to our location! We were pleased to see you enjoyed your guest room as well as the complimentary breakfast provided. We look forward to seeing you again soon!

"Christmas in St. Augustine, Florida"

5
20/12/2017

Rooms were very clean and the employees were very friendly and helpful. They have a nice hot breakfast in the morning. We were not real close to town, but the front desk recommended a service that would pick us up and return us to the hotel for $3.00 a person each way. It was much better, than driving our car and paying for parking, Christmas Time is very busy in St. Augustine. Also, this hotel was much more reasonable than the one in town.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for your wonderful 5-star review of our property! We enjoyed meeting you and look forward to welcoming you back soon. Thanks for making us part of your Christmas celebration- we hope to be a part of it for many years to come!

"Great value for the money"

5
19/12/2017

The hotel is very clean and well appointed. The breakfast was hot and fresh with a good selection. The standard room was very well appointed. We had a great stay. Would definitely come back again, great service.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We appreciate you taking the time to leave a lovely review regarding your recent stay with here at Best Western Historical Inn. We were happy to see you enjoyed your guest room and the complimentary breakfast provided. Your loyalty to our brand is very much appreciated and we look forward to seeing you again soon!

"The 'best' Best Western"

5
15/12/2017

I was so surprised. This hotel was in such fantastic shape, well maintained and remodeled. It really was like staying at a very fancy hotel. Unfortunately there is a good amount of street noise so that is the only drawback.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
We love being the 'best'! Thank you for your awesome review of your recent stay with us. We are very proud of our renovations and were pleased to see you enjoyed them as well. We hope to see you again soon!

"My Review"

5
13/12/2017

Overall stay was excellent! Breakfast needs help, but it will keep you going. The location was good, and the transportation to get to town was adequate. The staff was awesome especially the maintenance technician, Nelson! I would recommend staying here if you can't get to the bayfront.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks so much for your great review of your stay with us here in beautiful St. Augustine. We appreciate your kind words in regards to guest service and we agree that Nelson is a great reflection of our Above and Beyond philosophy! We look forward to welcoming you back soon.

"Great place to stay."

5
13/12/2017

This hotel was recently remodeled and the rooms are beautiful, updated and clean. Friends joined us on our trip and were as pleased with their room as we were. The staff members were very helpful and happy. The breakfast was exceptionally good. I definitely would recommend this hotel. We never had to drive anywhere. We used the free shuttle service from the hotel to the Old Town Trolley and rode that all around town.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks Roxanne B for your wonderful review! We were pleased to see you enjoyed our recent remodel as well as breakfast. We agree our location is ideal for those travelers who want to experience downtown without being in the hustle and bustle of it. We hope you will come back and visit us soon!

"Very nice hotel"

5
12/12/2017

We have never stayed in a hotel that we liked more than this one. They really made us feel welcome. We were there during December. Their Christmas decorations were so pretty. They had Christmas candy out on the table in the lobby. The tree was beautiful. It made us feel at home. The service was great in the breakfast area. The girl that worked it was so friendly. She kept our used plates and silverware picked up. They had an updated coffee and hot chocolate machine. There were about 15 different choices. It is an older hotel, but remodeled with the latest technology. We will definately stay there again.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you Ronald D for your glowing review of our property! We were pleased to see you enjoyed our holiday decor- we had so much fun decorating this year! We will pass along your compliments to Kelly- we agree she does a wonderful job of keeping the breakfast area clean and full. We look forward to your next visit- come back soon!

"Great place, convenient location"

5
11/12/2017

All good news here! Smiles and helpful staff. We walked to the historic district Love that there is an electric vehicle charging station. We had some difficulties using it, but the staff came right out and fixed the issue!

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to review your recent stay with us here in beautiful St. Augustine. We enjoyed having you stay with us and we were pleased to see that you were able to use our electrical charging station. I apologize for the difficulties you encountered- but was pleased to see the problems were resolved in a timely manner. Hope to see you again soon!

"St Augustine, Best Western Historical Inn"

5
09/12/2017

The Inn is on the outer edge of the city. It is nice current and quite. The staff was most helpful. It was the serious Christmas start. They decorated nicely. The breakfast was good. It was very nice to have the women who takes care of all that stuff really out with the customers doing a great job of giving all help needed . Beds are firm not hard

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thanks Susan R. for leaving us a lovely message regarding your stay with us! We were so pleased to see you enjoyed our holiday decorations- we had a lot of fun putting them up and making our lobby and hotel grounds come alive with holiday spirit! Thank you for highlighting Kelly in breakfast- she does a phenomenal job and I will pass along your praises. We hope to see you again soon!

"A great choice"

5
07/12/2017

Kelly, Debbie T. and Melissa at the Best Western Historical made our long weekend great. This hotel is clean, the breakfast is very good which includes a coffee machine that make coffees to order, rooms are updated. There is an inexpensive service that can drive you to and from downtown. We walked downtown and used the service to drive us back at the end of the day. Overall a great experience.

"Personal evaluation"

5
07/12/2017

This Best Western offers excellent facilities. The service is friendly and efficient; the breakfast delicious and easy to self-serve. In general, our experience was delightful. My friends and I would return there gladly.

"Nice surprise"

5
04/12/2017

This hotel has been recently updated. The room was very clean and comfortable. We were able to walk to all attractions we wanted to see. Breakfast had good choices, but breakfast area was rather small. Staff was friendly and informative.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for reviewing your recent stay with us here in beautiful St. Augustine! We were pleased you enjoyed our location and the cleanliness of your guest room. We plan to expand our breakfast area in the near future and hope that upon your next visit to our city the project will be completed. We hope to see you again soon!

"Great for a weekend stay."

4
04/12/2017

The hotel was pretty good. Room was very spacious (there were 4 of us) and very clean. The staff was very nice and helpful. I loved that we received a little gift bag/ care package when we checked in. After a long drive it was a very nice gesture. It had water and snacks. The only complaint is that there are not enough parking spaces. The area is shared with the Hamptom Inn next door and late at night it was hard to find a spot or one close to your room. Overall we liked it a lot.

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Thank you for recent review of our property! We were pleased to see that you found your guest room to your liking and enjoyed our welcome gift. We enjoyed having you stay with us and we look forward to seeing you again soon!

"Personal"

5
04/12/2017

It was our 1 Year wedding anniversary celebration and we were incredibly surprised when we got to our room. There was a heart made from towels on the bed with a hand written Happy Anniversary card and of course chocolate. We received a gift bag at check in with goodies and non-alcoholic sparkling grape soda with 2 champaigne glasses. The rooms are very clean and decorated nicely. We had a great time and would highly recommend this hotel to anyone visiting St Augustine. The staff was very helpful and kind. The breakfast was fantastic and the coffee machine with the latte options were great. We were quite surprised. We will definitely return on our next visit to St Augustine. Thank you

Victoria L, General Manager at Best Western Historical Inn, responded to this review
Dear memasuki, We are so honored you chose to stay with us during such a memorable event! Thank you for selecting Best Western Historical Inn to celebrate your 1st anniversary! We hope to become your anniversary tradition for many years to come! Hope to see you again soon! -Your friends at Best Western Historical

"Nice!"

5
30/11/2017

We enjoyed our stay very much. Nice clean place to stay with pleasant helpful staff and comfortable beds and pillows and rooms. No problems were encountered during our stay. We appreciated our welcome gift bag at check-in and loved the coffee machine in the lobby, did I mention I loved making a hot latte or cafe mocha in the lobby? So good to sip while nibbling on a complimentary York peppermint patty in the lobby. We were very close to the historic area and drove our car over and parked, went to see the Christmas lights by horse drawn carriage. Enjoyed the evening in beautiful St Augustine! The only thing that was a little disturbing was the loud sound of traffic on the street could be heard in the room, but wasn't a big deal. I felt safe walking the property and to my car. We had breakfast in the small breakfast nook in the lobby, was surprised by how much variety was available in such a limited area to serve. I felt very safe and very welcome during our stay!

"Awesome getaway"

5
28/11/2017

An awesome place to stay! Very clean! Comfortable bed! Very friendly and helpful staff!! My husband and I enjoyed the 20 minute walk to the historic area in st. Augustine, but there is the hop on/off troll or you can get a ride for $3 each way if you don't want to walk!

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you so much for your review! We enjoyed meeting both you and your husband and look forward to your next visit! Come back soon!

"Pleasant Stay"

4
26/11/2017

When we arrived our front desk clerk was very pleasant. I reported that our first room had a bad odor and she immediately moved us to another odor free room. Our stay was very pleasant and all of the hotel staff were quite friendly.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for your review of your stay with us here in beautiful St. Augustine. We enjoyed having you stay with us and look forward to being able to welcome you back again soon. We were pleased to see that our Front Desk Agents took care of you in an efficient and professional manner. Thanks again for staying with us- come back soon!

"Road trip Thanksgiving 2017"

4
21/11/2017

Family road trip! Lovely hotel! Very clean, organized and a delicious breakfast! The hotel staff is the best part of this property! From Ashley at the front desk to Kelly at the breakfast area to our accommodating housekeeper Melissa and the very friendly maintenance guys, they make you all feel very at home! Everyone on the property greet you with a hello and offers their assistance. And don't forget to try Jared who operates the Hopper! A great form of transportation!????

Debra D, Manager at Best Western Historical Inn, responded to this review
Than you moysha915 for your awesome review! We all enjoyed meeting you and your family and hope to see you again on your next trip through beautiful St. Augustine!

"Fantastic Stay"

5
20/11/2017

This was the first hotel since I started traveling that I gave a score of 10 in all but one category. The staff were incredibly friendly, helpful and showed that they really cared. Lots of suggestions about things to do , places to visit and eat. Recognition of my Diamond status, the handling of our minor challenge and a no charge upgrade were the high points for us. This hotel will definitely be recommended to all and warrants another stay if we ever visit the area!

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for your high praises! We enjoyed having you stay with us and look forward to seeing you again soon! We appreciate your loyalty to our brand and congratulate you on your Diamond status!

"Best Western Historical inn"

5
20/11/2017

Wonderful and friendly staff. Rooms clean and redecorate. Halls and walkways clean and we'll illuminated. Great continental breakfast, variety, clean and restocked constantly. Management polite and helpful. Good experience

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for your recent review of our property! We enjoyed having you stay with us and look forward to welcoming you back again soon!

"Updated older style hotel"

4
18/11/2017

Newly updated with many newer hotel amenities. Good value for the area. Rooms and breakfast area are tight from adding updated amenities into older hotel space. Would use this hotel for business stay, maybe not for vacation with family.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thanks Eric J for your recent review of our property! We were glad to see you enjoyed our renovations! We will be expanding our breakfast area very soon and hope that upon your next visit you will find it more to your liking. We hope to see you again soon!

"Cosmetically Cute - Functionally Deficient"

3
14/11/2017

The room was recently renovated with some nice features and tastefully done. The bed was comfortable and bathroom bright. Nice television, clean hard surface flooring and the room equipped with microwave and small fridge.  The breakfast very nicely presented with plenty of choices. Unfortunately the water pressure was beyond poor. The hot water was almost non-existent to the point of being laughable. My wife did not dare wash her hair or she'd still be in St. Augustine.  The shower floor is slippery, most likely because it does not get wet enough to keep the soap rinsed away, and there is no shower bar in the stall, so be careful!  The shower had a pan head waterfall fixture and it takes a lot of water pressure to make those enjoyable. Obviously, this one underperformed. The lack of water pressure also causes one to question cleanliness. What can the staff do other than wipe things down with a barely damp towel? There were many signs of residential fixtures and equipment.  The shower curtain rod is pressure affixed and fell down, the toilet and lavatory fixtures are a Home Depot house brand. The door to the room needs a lot of weatherstripping. The results are cosmetically nice, but the signs of not being durable are already apparent. Having said that, the room was indeed comfortable (except for the pathetic water pressure).  Looking more closely at previous reviews, the water pressure complaints go back at least several months. Apparently management intends to ignore the issue.  We also did not appreciate the “Smokers Outpost” affixed to the railing outside our door. We were greeted in the morning to conversation, the smell of cigarette smoke coming through our poorly weatherstripped door and a cigarette butt stubbed out in our doorway. We would not stay here again.  Given so many choices in this town, we would rather try out another spot.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you JAMES O for taking the time to review your recent stay with us here in beautiful St. Augustine. I apologize for the lack of water pressure in your guest room- I will work with my engineering team to see what may of been the problem as it is not a frequent complaint since we have completed our renovation. We do hope you will provide with another oppurtunity to show you a true Best Western experience. Please contact the hotel directly as we will always honor a repeat guest loyalty rate.

"The most welcoming hotel!"

5
14/11/2017

We arrived a little early but were welcomed and offered the choice of two rooms that were ready. The reception clerk was charming and efficient. She offered some very suggestions for visiting and getting around the city. The morning reception clerk was equally as pleasant. The room had been renovated and was comfortable and had all the amenities expected. We will return.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for your review of our property! We enjoyed having you stay with us and look forward to your next visit! We were pleased to see that we were able to accomodate an early checkin and you enjoyed our recent renovation and guest room ammenities! Come back soon!

"Great hotel, Greater staff"

5
12/11/2017

Had a great weekend in St. Augustine. From check in to check out staff was great. Breakfast in the hotel got the day started right. Need to get one of their coffee machines for my house. Need to get one of those clicks in the room for my house too.

Debra D, Manager at Best Western Historical Inn, responded to this review
We were pleased to see you enjoyed your stay with us! We agree that our breakfast is the perfect way to start the day accompanied by a delicious cup of personalized coffee! Come back soon!

"Great Value!"

5
12/11/2017

Everything was so clean and nice. You could tell they've remodeled. The breakfast was delicious, the mattress was terrific. The customer service was wonderful. The treat bag we were given when we checked in had some nice goodies in it. We enjoyed our stay there.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for your recent review of our property! We enjoyed having you stay with us and look forward to welcoming you back soon!

"A Great Experience"

5
12/11/2017

The nicest all around Best Western I've ever stayed in. Period. The entire complex has undergone a recent update unlike any I've ever seen even in more expensive motel venues. Conveniently located just a short walk from downtown St. Augustine.

Debra D, Manager at Best Western Historical Inn, responded to this review
We were so pleased to see you enjoyed the recent renovations we have made to our lobby and guest rooms! We enjoyed your visit with us and look forward to seeing you again soon!

"Very Pleased "

5
09/11/2017

Very convenient to the downtown historical section. The most accommodating staff. Newly remodeled rooms, love the Decour. Will stay here every time I'm in St. Augustine. Anybody ask me where to stay in St. Augustine this will be the spot.

"Nice older BW. Convenient to the Fort and Fountain of Youth"

4
08/11/2017

This property is very close to the oldest jail and the US and the "Fountain of Youth". The San Marcos Fort is a couple miles away. Clean updated rooms and pretty good breakfast albeit a small eating area. Best part of the stay was the staff. Very helpful and efficient.We like to stop in St. Augustine on trips to South Florida and will stay here again.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thankyou for your review of your recent stay with us here in beautiful St. Augustine! We appreciate your loyalty to our hotel and brand and can't wait to welcome you back on your next visit through!

"Clean updated"

5
08/11/2017

We come to St Augustine often for work. Our favorite hotel is the Best Western low cost, clean ,updated , hot breakfast and friendly staff. They will give you a recommendation for places to go or eat and often have discounts cards. Breakfast is great hot great selection and the coffee machine makes latte or cappuccino one of many reason we like it here. They are always cleaning.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thanks for such an awesome review amy731772017! We loved having you here and can't wait to welcome you back! We were pleased to see that you enjoyed breakfast and we agree that the coffee machine is great! Our housekeeping team here is outstanding and we will pass along your compliments to them! Come back soon!

"Pleasantly Surprised"

5
06/11/2017

The staff at this hotel must enjoy their jobs because everyone is friendly, helpful, and hard-working. The rooms were sparkling clean. The desk clerks are willing to take the time to answer any questions. The breakfast staff were quick to fill any request. My family and I felt welcomed. Hospitality Southern Style!

Debra D, Manager at Best Western Historical Inn, responded to this review
Thanks Debra A for your wonderful review our property! We pride ourselves on customer service here at the Best Western Historical Inn and were so glad to see you and your family enjoyed yourselves! I will ensure to pass along your compliments to our housekeeping department- we agree that they do a phenominal job of keeping our rooms sparkling clean! Thanks for your kind words- we look forward to welcoming you back again soon!

"Wonderful Staff!"

5
04/11/2017

The staff at Best Western were so thoughtful. When checking in I mentioned to the clerk that I was here celebrating my birthday and also that I was newly pregnant. After spending the day in the historic district, we came back to the hotel room to a bottle of sparkling grape juice, brownies, and a birthday card from the staff. So sweet and thoughtful. They were very helpful in seeing that we were comfortable and had everything we needed during our stay. We would definitely stay again. It is a little bit further from the historic district then we would have liked however, we used Explore to get around. They are a transportation company that charges only $3/pp.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you, for a great review. It was a pleasure to make your stay special. We appreciate you review and value all comments. Thank you and hope to see you soon, Debra

"Great place to stay."

5
27/10/2017

This place was amazing. Clean remodeled rooms, VERY friendly and helpful staff. Will definitely stay here again on our next visit. We were celebrating our anniversary and they left a nice care package for us and a hand written note. It blew my wife away from how friendly everyone was.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for a lovely review, we value your opinion and appreciate your business. The hotel takes pride in our customer service and enjoy every minute. Please contact us in the near future, we would to see you again. Best Regards, Debra

"Cleanest ever; excellent friendly staff very affordable"

5
26/10/2017

Besides being very affordable rooms they are large and absolutely the cleanest hotel I have ever stayed in. I am 58 yrs. old and have done quite alot of travel. I stayed 3 nights with my 29 yr. old daughter' on a mini-vacation. If this hotel had been any cleaner it would have been a brand new hotel. The rooms were very large with micro-waves mini fridges etc. The staff was just amazingly friendly. Would help with any and everything. There was also a restaurant quality free breakfast every morning offered free of charge. There is only 5 stars offered to rate this hotel BUT it is every bit of a 10 star quality place to stay. Close to all major attractions and trolley comes right to your door for transport to your destination. I will always stay at Historical Inn Best Western and highly recommend to any and all persons going to this area!!! You will not be disappointed. Thank you..K.H.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for a lovely review, We take pride in our hotel and love working to please our guest. If ever in need of a room, please contact us. We will go out of our way to make your stay a pleasant one. Thank you again, Debra

"Fantastic"

5
25/10/2017

Receptionist was friendly, professional and went out of her way to assist us with sight seeing and where a hairdresser was located. The room was very clean, bed was comfortable and pleasant. Breakfast was very good. Highly recommended.

Best Western H, Front Office Manager at Best Western Historical Inn, responded to this review
Thank you so much for your positive feedback! We strive to provide the utmost in customer service, and your comments brought smiles to our face! We hope you will stay with us again when you return to St. Augustine. Best regards, Debbie

"Love this place"

5
25/10/2017

Awesome hotel. Clean, affordable, excellent service. Extremely caring and friendly staff. Debbie at the front desk is the best employee in the place. The breakfast was delicious every day! The pool area is very nice and relaxing.

Best Western H, Front Office Manager at Best Western Historical Inn, responded to this review
Dear Anthony, Thank you so much for your positive feedback! We are so happy you enjoyed your stay, and look forward to having you back with us when you visit St. Augustine again! Best regards, Debbie

"2travelling"

4
23/10/2017

Stopped here on our way home. Very friendly efficient front desk clerk. Remodeled rooms different form most motel rooms, small bathroom/sink configuration and refrigerator was ridiculously low - would be better on a higher shelf. Good breakfast. Efficient check out.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to post a review. We value your opinion and appreicate your bussiness. Please come visit with us again. Thank you, Debra

"Fun in Florida"

5
22/10/2017

Top notched. Great staff, especially Kelly. Great location, clean, friendly knowledgable staff. Enjoyed our stay and St Augustine very much. Will be going back and staying at this Best Western. Great trip.

Debra D, Manager at Best Western Historical Inn, responded to this review
Thank you for wonderful review, we are proud of all of our employees and Kelly is gem. We value your comments and share with all employees. Team work makes the Dream work. Thank you again, and please come to see us soon. Debra

"The room is nice!"

5
18/10/2017

We stayed here one night on our way to Orlando. Upon our arrive we received a small treat bag from the front desk which was very much so appreciated. The rooms are very nicely updated, and very close to a lot of attractions. My only complaint was the water pressure in the bathroom, we had trouble getting the shampoo and conditioner out of our hair, I would stay here again!!

"Great Service"

5
11/10/2017

We stayed at the BW Historical Inn in St. Augustine for one night in our trip back from Charlotte NC, the hotel room was spotless, and modern, all the staff members were extremely courteous and efficient, check in and out was quick, complementary breakfast was excellent, thanks Kelly for your help! We absolutely will stay there again!!!

"Awesome trip"

5
11/10/2017

I traveled to this hotel after hurricane Irma which technically left me homeless. I stayed for 2 nights. The property was immaculate, the prices were more than reasonable and the rooms looked like they had recently been refinished. The hotel is conveniently located near downtown (4 minute drive). The complimentary breakfast was outstanding! And the pleasant woman who assisted us during breakfast was outstanding as well, unfortunately her name escapes me. The front desk staff were unbelievably friendly and accommodating especially Ashlee. Best western is lucky to have such an amazing employee. I am currently living right up the road in jacksonville but I will go back to this hotel from time to time because it was THAT pleasant. Thank you.

"Home Away From Home"

5
11/10/2017

I stayed here in July of 2017. My mother was dying of cancer and I stayed for about a month total at this location. I'm forever grateful for the kindness, concern, and willingness to work with me during this time. Everyone was friendly (from groundskeepers up to management). I was offered food, information, a concerned ear. The crew at Best Western Historical Inn became my "family" when I was alone. The rooms were beautiful and clean. I felt safe and secure. And the cost was already affordable but LaDella worked with me to give me an even greater discount due to the situation. When alone in a different state during an exhaustingly emotional time in my life...I could not have asked for a better place to stay. If I'm ever in St. Augustine again, this will be the ONLY hotel where I will stay.

"Excellent Customer Service & Comfort"

5
10/10/2017

We loved our stay here, newly refurbished rooms, comfy beds and beautiful coordinated colour scheme. Service from front desk staff was superb... we had a problem with our room, however this was dealt with efficiently.... we hope to return here in the near future .. thank you

"Best overall in saint Agustine"

5
02/09/2017

I came here to propose to my girlfriend and the hotel service is just amazing...Jill, Ashely and the general manager provided us with an unforgettable time with the attention and service. The room is very clean, beds comfortable and very spacious. When I return to saint Augustine, decently staying again here. The breakfast is very fresh and delicious as well. You will not be disappointed.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you so much for your positive feedback! There's nothing more we love than a surprise (and accepted...) wedding proposal! Thanks for sharing your special day and getaway with us. We're so pleased everything went well, and that you enjoyed your stay so much. Come back for the wedding and honeymoon! Best regards, Debbie

"Thank you Debbie!!! "

5
24/08/2017

Had a fabulous stay. Staff was so welcoming and made our stay pleasant. Breakfast was delicious and plentiful. Debbie at the front desk deserves recognition. Only issue... Lack of water pressure in the shower.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and we are so pleased you enjoyed your stay! Our staff strives everyday to provide the utmost in customer service, so knowing you felt our sincere efforts makes us very happy. :-) We hope you will choose us again the next time you are in or around the St. Augustine area. Sincerely, Debbie

"BW Saint Augustine Historic"

5
24/08/2017

Very good excellent. Only negative was room AC a little noisy. Staff was very helpful. We only spent 1 night here so we wanted to make the most of it. Debbie was very helpful recommending the best sights to see.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and we're pleased you were able to make the most of your 1-night stay! Please come back when you have more time to spend in our beautiful, historic city... and, of course, we hope you will book with us again! Best regards, Debbie

"Great stay"

5
22/08/2017

We stayed here one night on our way to Charleston to see the eclipse. I was not expecting a lot, but I was very pleasantly surprised. The room was modern, clean, and comfortable. The staff were all very friendly and efficient. They even gave you a little shopping bag of goodies, snacks and water at check in. Breakfast was nice, too.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and are so pleased to know that we exceeded your expectations! We strive to provide the utmost in customer service, so knowing you had a great experience, a good night's rest, and were greeted with smiles shows us that we are doing our jobs! Please stay with us again the next time you are 'passing through' or in the St. Augustine area. Best regards, Debbie

"Very friendly and helpful staff."

4
22/08/2017

The entire staff was very helpful with shuttles and advising about local attractions. The breakfast was excellent. The new remodel to the rooms are very nice. There are a lot of great eating places nearby. Very close to historic downtown and plenty of shops.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for completing the survey and for your positive feedback. We've receive a myriad of compliments on our recent rennovation, and are pleased to know you enjoyed your stay. Please come back and visit us the next time you are in or around the St. Augustine area. Best regards, Debbie

"Nice hotel"

4
20/08/2017

Rooms are nicely decorated and very clean. Room is large with laminate floor which I prefer over carpet. There is a glow from the tv equipment when the lights are off so it made it a little difficult to sleep. Ashley at front desk was super friendly and helpful. Breakfast area is very small and busy. Plan to grab something to take back to your room and eat. Nice bathroom and full shower instead of tub shower. Only draw back I see is that this is really a motel situation with doors on outside of building. However, we were on the second floor and didn't hear a lot of parking lot or road noise at night. All in all I would recommend but the hotel is a walk from the downtown area.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback. We appreciate your comments, and want you to know that we are expanding the breakfast room. You will enjoy more space the next time you stay with us. We take great pride in providing the utmost in customer service, so it makes our day when you feel how much we appreciate your business. Best regards, Debbie

"Very pleased"

5
11/08/2017

From check-in to check-out and in between, every aspect of our stay was awesome. When we checked into our room, we had screamimg children in the room next to us. We informed the clerk at front desk and she immediately changed our room. The quality and cleanliness of our room was excellent. The bed and the pillows were unexpectedly comfortable. Note, before you come to St. Augustine, do not purchase trolly tickets online. We bought our tickets at the front desk at the hotel and got an outstanding deal--3days for the price of one! Moving on to breakfast, the food varied day to day and was all fresh and delicious! The staff was constantly restocking and would check to make sure everyone had what they needed. The value was great considering rhe excellent customer service, room quality, and location, location, location ( we were just a few blocks away from all the major attractions, so we did not have to move our car during our entire stay). This hotel was an excellent, family-friendly establishment. We even received a swag bag containing various goodies upon our arrival :-).

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you so much for your positive feedback! We are so happy you had such a wonderful stay and that you enjoyed your time in St. Augustine. We strive to provide the utmost in customer service, so it means the world to us that you felt appreciated and well taken care of! We look forward to your return visit, and thank you again for selecting the BW Historical Inn! Best regards, Debbie

"Girls trip"

5
11/08/2017

I forgot their names but the entire staff was so helpful and very attentive to all their guests needs! The front desk, morning woman, had many suggestions on the best places to eat and see in town! We made it to a few of them and will but definitely be back to experience the rest! The dear sweet lady that takes care of breakfast was very efficient and kept everything well stocked! Don't forget to tip her! She's a hard worker! We had the best stay and would highly recommend this hotel! Shout out to Sherry at spanish location! Thank you again for your amazing service!

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We're so pleased you had such a wonderful time at our property and in St. Augustine. We strive to provide the utmost in customer service, so it makes us all very proud to know you felt appreciated and well taken care of. We look forward to your return visit the next time you gets together for another fun 'girl's trip." Best regards, Debbie

"Two night stay"

4
11/08/2017

Stayed at the Best Western (Historical) middle of July. Plus points very clean, bed was comfy, nice shower room and complimentary breakfast was a definite bonus. Swimming pool while small, was lovely to have a dip in, after a hot day in St Augustine. The minus point for me was that I was expecting the hotel to be nearer the Old town, this was was totally my own fault as I should have done more research. There is though readily available transport if you do not want to drive or you can walk, which takes about 20mins.. okay if it's not to hot, but I would not recommend this if you struggle in the heat. St Augustine is a lovely place to visit, and there is plenty to do, we had two days there and we only managed to visit a few of the many sites.

"Clean, modern room"

5
05/08/2017

The room was clean. The bed and pillows were vvvvvvery comfortable. I slept like I was at my own home. Very comfortable. Wood or laminate floors, no dingy carpet. Tastefully decorated modern room. The food was good. The place is well located. I would definitely stay again when I'm in town.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! Very happy to hear that you slept so well in our newly rennovated rooms, and that you will stay here again the next time you are in or around the St. Augustine area. We look forward to your return! Best regards, Debbie

"great staff, great service"

5
03/08/2017

My wife checked in the 26 of July for a few days in Saint.Augustine, Fl. Upon arrival we were met by a very nice and helpful lady named Jill. Everything was ready and we walked into a very nice freshly renovated room. Breakfast was nice selection of eggs, bacon, sausage,waffles or cereal.varieties of flavored coffee and sweet rolls. Rooms were cleaned and neat on our arrivals back at the hotel everyday. After a great days in Saint Augustine we returned home only to discover I had left my laptop. I grabed my phone and called the hotel. Jill answered the phone checked lost and found and found my laptop and backpack. She gave me a number of a service they use that would ouck up my laptop and send it Federal Express. 2 days later my laptop found its way home.Thank you Jill and Best Western hotels. We stay at Best Western whenever we travel and this was just a reminder why we stay with them and will continue to. Thank You Again Best Western Jill and the rest of the staff at Best Western Historic District

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and for the compliments to our staff and our property! We're so glad you enjoyed your visit with us and that you were able to get your laptop back safe and sound! We look forward to your return visit to St. Augustine and to the Best Western Historical Inn! Best regards, Debbie

"Amazing Staff"

5
01/08/2017

LaDella and her Staff were on top of their game while on this trip making my wife's birthday a one to remember. Thank you so much. I would hope that they get recognized for how they treated my wife and I and plus I would be back in the near future.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We strive to provide the utmost in customer service and are pleased that you felt our sincere appreciation for your business!

"Nice surprise"

5
21/07/2017

This hotel was a vast improvement to other BW I stayed previously. The suite was awesome and the staff was wonderful! My family celebrated my moms 86th birthday. Staff made her feel special on her special day.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We are thrilled you had such a great stay and that your Mother enjoyed her 86th birthday. We strive to provide the utmost in customer service! We are hopeful you will stay with us again the next time you are in or around the St. Augustine area. Best regards, Debbie

"Great experience!"

5
20/07/2017

This is one of the best hotel experiences I have ever had! We received excellent service, from a goody bag at check in, a call to our room to check on us, to a complimentary hot breakfast every morning. Every staff member encountered was pleasant and smiling, which created a very positive atmosphere for all guests. The rooms have been recently renovated and were very clean. Mini fridge and microwave in the rooms made traveling with kids easier (good to have snacks on hand), and the pool and hot tub were a bonus for relaxing after a day of sightseeing. The hotel is walking distance to some restaurants and to the Old Town Trolley hub (Old Jail, etc), and the Fountain of Youth. The fort and historic district is a very short drive away. I would stay here again and would definitely recommend it to friends and family.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We are so thrilled you enjoyed your stay, and felt our warm welcome. We strive everyday to provide the utmost in customer service. Please be sure to come back and visit us again soon! We look forward to your return. Best regards, Debbie

"Nice hotel"

4
17/07/2017

Stayed for three nights onJuly and found hotel modern, clean and staff friendly and efficient. Complimentary breakfast catered for all needs and was unexpected. Wish we could have stayed longer but had to leave without experiencing all St Augustine had to offer. Only minor complaint, which really can't be helped, was the constant road noise when using the pool as its situated on the main road. However we used it daily as it was modern and the cleanest of all hotels we stayed at on this trip. Very satisfied.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback on our property! We're happy you enjoyed your stay and our recently rennovated rooms. Next time you visit our beautiful, historic city please come back and stay with us again! Best regards, Debbie

"Great choice in St. Augustine"

5
14/07/2017

A great option if you are stay in St. Augustine. This hotel is not in the old town section but a quick and convenient drive to the fort and old area sights. Extremely friendly and helpful staff willing to help travelers. Hot breakfast provided in the morning. Rates are very reasonable. If you have a larger family or staying for and extended stay, the suite is an excellent option. The suite has two bedrooms, large living area, and a full kitchen.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you so much for your positive feedback, and we're so pleased you enjoyed your stay in our 2-bedroom suite! Your business is very important to us, and we hope you will come back again the next time you are in or around St. Augustine. Best regards, Debbie

"Modern Rooms & amazing staff"

5
14/07/2017

The staff goes above and beyond to make your stay as enjoyable as possible. Everything is brand new. The rooms are beautiful and the design is pretty modern. Beds were very comfortable and The price is cheap for what you get. There is a small swimming pool that is across from the lobby. Everything was prefect there. Breakfast included - eggs potatoes, bagels, sausage, waffles, muffins, cinnamon buns, yogurts, cereals, oatmeals, juice, large selection of coffees, something for anyone. Q

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for providing your comments, and we are so happy to know you enjoyed your stay with us! We continue to receive positive reviews on our recent rennovation, and by telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We look forward to having you back again very soon. Best regards, Debbie

"Wonderful place"

5
13/07/2017

We found this little gem on our road trip & only stayed one night with our 2 girls. We were created by a friendly front desk clerk at midnight. The rooms were very clean & updated. The breakfast the next morning really was the icing on the cake. The coffee was grounded right there before it poured into the cup & there was plenty to eat including a waffle bar, eggs, boiled eggs, sausage & yogurts. What a great stop along our way.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for sharing your experience with us, and for completing the survey! We are so happy you found our little 'gem,' and thrilled that you enjoyed your stay so much. We hope to see you again the next time you are traveling in or around St. Augustine! Best regards, Debbie

"BEST WESTERN HISTORICAL INN St Augustine Florida"

5
13/07/2017

BW Historical was very nice hotel to stay, they serve a full hot breakfast everyday. I was greeted by Jill on my first day and then Christina and Debbie were awesome desk attendants, they were friendly, kind, and gave great suggestions on sites to see, places to eat and beaches. This staff went over and beyond what they are required to do. Very friendly and hospitable. I would recommend this hotel to anyone. Price was reasonable. Loved the wood floors in our room.

"Best western historical Inn Saint Augustine"

4
10/07/2017

This best Western has very nice rooms We stayed in a two queen bed room Pleasantly surprised with its larger size of room. We had never been to Saint Augustine before. It was our stop over for a trip further south to Delray Beach. We were both very glad we stayed in this small town. It was very romantic.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and we're so pleased you enjoyed your stay with us! When you return to our 'romantic' and historic town, we would love for you to stay with us again! Best regards, Debbie

"EXCELLENT PRICE AND LOCATION"

5
04/07/2017

Within walking distance of the trolley which takes you everywhere for 3 days for one price and is a bargain. As a Floridian I have to say I won't doth is again in the summer, Winter is way better. everyone I dealt with was great.

"Very nice!!"

5
30/06/2017

Very pleased. Got a great rate for a very nice and very clean room. It was my wife and I's anniversary which my wife told the ladies at the front desk. After signing in, they gave us some snacks for our room and as we entered our room, we found a nice card and another little gift from them. The room was spacious with very nice looking furniture, a microwave, coffee/tea maker, and a refrigerator. The swimming pool was pretty nice, though close to the highway, but their space is limited. The breakfast was good, though the space was small, but you could grab a tray and take your meal to your room if you wanted. Waffles, eggs, juice, several kinds of coffee/expresso, rolls, muffins, cereal and more were available. All the staff were so friendly and ready to meet whatever your needs were. Nice place to stay at a very nice price. Would definitely stay here again if we visit.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and we're so pleased you enjoyed your stay, especially on your anniversary! We strive to provide the utmost in customer service, and look forward to having you stay with us again in the future! Best regards, Debbie

"Great people!"

3
30/06/2017

Great staff, helpful and friendly! Rooms were good, but needs some fix up. Rooms were clean. BFast included which is nice. Smokers suck! they go right outside their doors and smoke, it stinks everywhere!!

"Clean, modern, cozy, and inexpensive."

5
29/06/2017

The Best Western Historical Inn was recently renovated and looked fantastic on the inside. The exterior was clean and well kept, and the rooms were fantastic. The decor and design of the rooms made them feel clean and fresh, and definitely above the cost of the room. The modern bathroom had great lighting for applying makeup (unlike most motels) and felt like it was sparkling clean. The beds were perhaps the most comfortable motel beds I've slept in with supple pillows and great soft sheets. Overall, the stay was great. Only complaint I would have would be the lack of available parking for the guests, as we had to park in an area that wasn't a designated spot when we arrived later in the evening to check in

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We are so happy that you enjoyed your stay, and we have been receiving many compliments on our recently rennovated rooms. Our staff strives to provide the utmost in customer service, so it means a lot to us that you were happy. We look forward to seeing you again! Best regards, Debbie

"Very pleased, reasonable and well-appointed"

5
28/06/2017

We were very pleased with the updated, well-appointed room. Very comfortable bed and large bathroom with great shower! Front desk staff (Debbie) was friendly and helpful. Free breakfast was excellent, items were constantly restocked as needed.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We have been receiving a lot of compliments on our recent rennovation... especially the beds and showers! Our team strives everyday to provide our guests with the utmost in customer service, so we appreciate your comments, and look forward to seeing you back again! Best regards, Debbie

"Nice, Updated and Affordable"

5
27/06/2017

This Best Western has been recently renovated and it is great! Nice rooms and comfortable bathrooms. Management is great and went out of their way to make sure we were comfortable. It is close to everything Saint Augustine has to offer without being crowded. Very affordable and comfortable. Do not miss the Mexican Restaurant closed by (walking distance) called El Potro. I would stay at this hotel again for sure.

"Very Impressed"

5
25/06/2017

This is not a big hotel, it is only 2 floors with outside entry. I didn't see an elevator, but that doesn't mean there isn't one, I just didn't see one. We arrived about 10:45 am, as my girlfriend had a business meeting at 12:30. The front desk clerk, Christina, greeted us with a smile and was so pleasant. She looked up our reservation and found a room that was ready, so she checked us in. (Regular check-in is 3:00 pm.) Then she handed us a "Goody bag" filled with 2 bottles of water and some snacks. That was a pleasant surprise! The hotel was recently remodeled and our room looked nice. You could tell the bathroom had just been done, everything was bright and clean. The big mirror had a light around the border, which made putting on make-up a dream. (Something lacking in other hotels.) There was no mold in the shower, it looked like it had just been installed. The tiles had a texture to them, which dressed up the look and was better than plain white tiles. Another pleasant surprise was finding 2 sets of toiletries in the bathroom for our use. I've never seen that before, maybe it's because my girlfriend said there would be 2 of us when she called the hotel the day before, I don't know, but it was nice to see. Another "new" technology we found was our key cards. The door locks look the same as what you're used to seeing, except you do not have to insert them. Just pass them in front of the scanner and it will unlock. Since it's not a big hotel, complimentary breakfast is in the lobby. The breakfast bar is located on the opposite wall when you first walk into the lobby to check in. There is a small area off to the right with some tables and chairs. We were expecting a continental style breakfast, but again, we were pleasantly surprised to see they had a hot breakfast available. You had a choice of orange juice and apple juice, fresh bananas and oranges, waffles you make yourself, cheese omelets, sausage patties, home fries (which were good), cereal, English muffins, and other assorted items. And yet, another surprise, they even had a coffee machine where you could make cappuccino, lattes and other choices. I would definitely come back again the next time I'm in St.Augustine.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your very detailed response! We're so pleased you enjoyed the little 'surprises' that we offer at our property, and our recent rennovation has received great reviews from our guests We are expanding our breakfast area in a month or two, and we look forward to having you stay with us again! Best regards, Debbie

"Great job by hotel staff"

4
23/06/2017

Lobby and breakfast area tight but staff worked well with what they had. Parking was a little tight. Rooms were clean, breakfast good. Good Area not far from historical area. Staff was very helpful and friendly

"St Augustine BW Historical Inn"

5
22/06/2017

The staff was fantastic; everyone was so nice. Very satisfied with the value. Breakfast is OK. Location is walkable to the old city and a short drive to the beach. Rooms have recently been redone. For the price point, it's a great inn.

"Lovely renovation, Jill was great. "

5
19/06/2017

Booked this hotel for a mini break with my husband for his birthday. When we arrived we were greeted by Jill. She was extremely knowledgeable and helpful informing us of places to visit. She told us about "The Shuttle" into town it was so fun. Every time we saw Jill she would ask about our day and evening. The rooms have recently been renovated and are extremely clean and modern. Love the welcome bag you get at check in and the coffee machine is great! Will definitely recommend.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We are so happy you enjoyed your stay and were happy with our staff and recently rennovated rooms. We strive to provide our guests with the best in customer service. We look forward to seeing you again soon and thank you for the recommendations. Best regards, Debbie

"So far so good"

3
19/06/2017

Enjoyed our stay here. It looks old outside but updated inside. New beds , furniture and bathroom. Breakfast is not bad at all. Very nice and helpful staff. However, parking is limited so if you decide to go back to hotel late at night, you probably would not have any space left. Small breakfast area too which it can only accommodate 10 or less. On the positive side, it is 5 to 10 minute walk or 3 minute drive to the old jail . Or if you decide to do the trolley, OLD TOWN TROLLEY can pick you up at the hotel. Honestly if you want to save money and hassle in parking and traffic , this hotel is 20 -25 minute walk to Ripleys and visitor information center . If you walk further you will reach castillo de san marco and the market area .

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback, and we are so happy you enjoyed your stay with us. We will be expanding the breakfast area within the next month, so when you return you will find ample seating. We are only 1.4 miles from the downtown area, and as you discovered, between the trolley and the other affordable means of transportation we offer, you may enjoy the historic area without the hassle of parking and fighting traffic. We look forward to having you stay with us again. Best regards, Debbie

"Enjoyed my stay"

5
19/06/2017

I enjoyed my stay at Best Western. Clean room, comfortable beds, and very nice staff. The guest room looked updated. The bathroom is modern. Not far from Castillo San Marcos and the museums. We walked everywhere.

"Best Trip EVER"

5
19/06/2017

This hotel made our St. Augustine Trip more convenient and fun because of it's central location.. We spent more time enjoying ourselves than driving. Staff was nice and breakfast was free and tasty! Great bargain!!

"Clean and friendly"

4
13/06/2017

The staff were very friendly and helpful. The rooms were upgraded and clean. Breakfast was above average. Plenty of choices. Would have preferred to go swimming but the pool was full of debris from overhanging trees and the usual Florida bugs....was cleaned the next day.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive feedback! We strive to assist our guests in any way we can, in order to make their stay more enjoyable. We've received many compliments on our recent rennovations, and we're pleased you enjoyed your stay. Please come back and visit us again soon! Best regards.

"Amazing stay!"

5
09/06/2017

My husband and I are on a road trip from Miami to DC and our first stop is in St. Augustine. We expected just the basics but were pleasantly surprised with the hotel. Jill at the front desk was so sweet and gave us a lot of suggestions since it was our first time in the area. The room was clean and more than adequate for our needs. Breakfast, which was included in the package, was very good! It's very accessible to downtown and even though the weather was not good, we enjoyed our stay. We will definitely be back when we come back to St. Augustine!

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for taking a moment to make a comment, we value your input and appreciate your kind words. If you need our services again please do not hesitate to give us a call. Thank you, Debra

"Recently Refurbed"

4
05/06/2017

My girlfriend and I stayed 4 nights at the hotel. Rates during April/May were high so when we found a great rate here through Tripadvisor we jumped on it. When we arrived around 4pm our room was ready. Driving into the hotel, we noticed there was construction going on. The hotel is about 1 mile from the downtown historic district. Our room appeared to be very recently updated and refurbished. It was clean and well appointed. We quickly learned that the updating was still very active when we heard the banging from the construction. While in the room, I did notice several bugs and also noticed a large gap under the door where I'm sure they were coming in from (I informed them of this at checkout). The beds were very comfortable and linens were quality. We enjoyed the walk to and from the downtown area and even in the early morning hours felt safe along the route. We used the pool and it was nice although there were large ants everywhere. We were chased out of the Jacuzzi by management one of the nights because it was after hours. We kinda felt this was a little petty since we were being quite and not disturbing anyone. Overall, I would definitely stay at the B.W. Historic Inn but would probably wait until the construction was completed since it was a bit noisy and inconvenient.

"Very pleased with our stay"

4
05/06/2017

We had been booked into a different note, but after one night in a nasty room we found this hotel. Very clean lobby, friendly desk staff. Our room was clean, fresh, and very nicely decorated. Clean room and bathroom. The breakfast was fresh and had a decent amount of options. I had my grandkids with me and the lady who kept the breakfast bar stocked and clean helped me carry a couple of trays back to our room when my hands were full with baby grandson. All of the staff were extremely helpful, courteous, and kind. The only one who wasn't was the best was the housekeeper who was peeved we were still in our room at 9:30 when she came to clean it. That was on our second day of a 4 day stay. After that she left us alone and cleaned our room after we left it, no mater what time that was.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for your positive comments! We do our best to assist our guests in any way we can, in order to make their stay more enjoyable. We apologize for attempting to clean your room earlier than you would have preferred. Please let us know the next time, and we will be sure they do not disturb until you have left the room. Best regards, Debbie

"'Best' Best Western"

4
31/05/2017

This was one of the nicest Best Western hotels we have stayed at! We decided to stop in St Augustine on our way back to Florida from Atlanta. Without thinking about the holiday weekend, we were unable to get a place at the actual beach so we booked here. We were very pleased. It's only a little over a mile from the historic downtown. The hotel let us know about a very convenient golf cart taxi service that we used to go in to town for dinner and back. It was great .....only $3 per person and we didn't need to deal with the very heavy traffic and limited downtown parking. The lobby is small but adequate for the hot and cold breakfast buffet. The food was of a much higher quality than is normally found at 'Breakfast included' hotels. In addition, the beverages, bottled water and fruit were available after the breakfast serving time. The bottled water was a very nice touch. Our room was large, modern with a very large bathroom that included a walk in shower and double sinks. Towels and toiletries were good quality. The king size bed was very comfortable with good quality linens. The property itself is well kept. All the staff we encountered were friendly, helpful and knowledgeable of the area. We would definitely return and stay here. The downtown area can be quite nosy so we were going glad we ended up a mile out of town.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to comment on your recent stay. Your business is very important to us and we value your feedback.. we hope you will come back again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you, Debra

"Comfy & Great breakfast"

5
30/05/2017

We booked this room online and were really expecting an average hotel. We were quite surprised with the quality of upgrades done throughout the hotel room, property, and even dining amenities. Our room was very spacious and had great upgrades through every part of it. The property seemed to also have a major over-haul as well. The dining area was not huge, but the absent expense of another paid meal made a huge difference for us. We enjoyed a FULL breakfast every morning and Kelly really knocked it out of the park taking care of the food, people, and cleanliness! She is outstanding!! We also had to get the help of Nelson, the Maintenance Supervisor, one day as one of our bicycles had broken. He is also an awesome member of staff there who went above and beyond to help us during our stay! He did whatever it took to get us on the road safely and happy again! Our only dislike of the entire stay was that the rest of hotel staff was just average - which was a commonality in that area for some reason. It seemed like they didn't mind doing their job, but don't ask for help or make them inconvenienced or they will give you attitude. It wasn't just here - it seemed to be at all of the restaurants, historical sites, etc. My opinion? We are a super easy couple so I truly believe that this town got a major overhaul of tourists a few years back (it wasn't like that when I was last here in 2006) and I don't know that many of the employees are enjoying the major boom in tourists. Coming from a town who is accustomed to tourists and snowbirds, we are used to how to handle their needs. I think as a whole, this is something that the city should consider as we felt awkward at times.

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to make a comment on your recent stay. Your business is very important to us. We hope you will return soon. If I can be of any help please fill free to call. Thank you, Debra

"Harley Davidson Chapter 4126 Visits St. Augustine"

5
22/05/2017

We planned a weekend event for our Chapter. 38 riders attended and we had 19 rooms reserved. These folks were phenomenal. From the start they worked with us and all our requests. Super job accommodating such a large group and all out needs. LaDella and her staff were all top stars. The rooms were very modern, great bathrooms, and total cleanliness. All the staff had warm welcoming smiles and eager to please. The breakfast spread was extensive and fresh. Every detailed was thoughtfully planned, they surprised us with a gift basket for every room. That was a great surprise. They folks made our stay unforgettable and we plan on making this a yearly event for our Harley Davidson Chapter. Nothing but highest ranking for this hotel and the people that made it such a memorable experience. Many thanks!!!

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for taking the time to make a comment on your past stay.. We hope you will return sooner than next year, it was a pleasure being here for you and yours. On your next return visit, please call us directly. Thank you again, Debra

"Nice place"

5
20/05/2017

Beautiful rooms.Very clean! The lobby and pool aren't huge, but it isn't a huge place. We didn't find it crowded, but they were at capacity. Hot breakfast items are good, coffee options were spectacular Nice place!

Best Western H, Manager at Best Western Historical Inn, responded to this review
I would like to take a moment and thank you for your comment and stay. We appreciate your bussiness and value your feedback. If we can be of any assistance in the future please call us directly. Thank you, Debra

"Vacation "

5
11/05/2017

Staff is so nice and rooms are amazing! Newly Remodeled and they did a great job! One of the nicest hotels we have stayed at in a long time. We will be back again! Thanks again for the wonderful stay!

Best Western H, Manager at Best Western Historical Inn, responded to this review
Thank you for posting your comment. Your business is very important to us and we value your feedback. We hope you will come back again soon. If we can be of assistance in the future , please do not hesitate to contact us. Thank you, Debra

"Exceptionally Courteous Staff"

5
09/05/2017

The room was updated, clean and modern. The bed was very comfortable and all staff members were exceptionally courteous. I would definitely recommend staying here for future travellers. The price was fair and location was good.

"Stayed for a wedding"

5
08/05/2017

We stayed here this past weekend for a wedding. I am pretty picky with hotels - however we needed someone more reasonably priced and we decided to stay here. I was not disappointed. The rooms are accessible from outside and they are all newly renovated. Free wifi, and free breakfast that has plenty of option including any kind of coffee you could imagine. It doesn't seem like much but it adds up. We also were able to grab snacks and bottled water from the breakfast area at all times of the day/night. We had a wedding at the white room on king street and we were only a mile away.

"Birthday stay"

2
03/05/2017

Not at all happy with the stay! Room was not the king size bed that I wanted nor was it very clean. Hair in the shower trash in one of the garbage cans. The lady was to busy eating when trying to check in

Best Western H, General Manager at Best Western Historical Inn, responded to this review
We do apologize for the problems you experience during your stay. I have personally addressed these issues. I do hope that you will give us another try the next time you are in St Augustine! Respectfully, LaDella

"Nice Hotel."

5
02/05/2017

Renovaded room, nice and clean, nice bathroom with a rain shower. Adelina in the front desk was very helpful and friendly, she found a pack and play for our baby and provided us with a goodie bag with some snacks and water.

"Nice Place to Stay"

4
01/05/2017

Nice hotel with great amenities for the money ... clean modern rooms and friendly staff. Great place to stay if you are visiting the St. Augustine area for a few days. We came for a bike ride being put on by a local bicycle club ... the room had plenty of space for both of our bikes and out belongings. No complaints here!

"St. Augustine"

5
01/05/2017

Very nice rooms and the staff is wonderful. Breakfast was good, nice selection with a nice seating area. There is a shuttle service that will come and pick you up and take you to downtown area; you could also walk only about a mile from college.

"Very Clean and modern"

4
24/04/2017

Would have give 5 stars but there is no elevator to the second floor. There were no first floor rooms available and difficult to get suitcases to second floor. Newly renovated, very clean. Amenities great

"Fla Vay Kay"

5
24/04/2017

Great time,Great service,Great location,And Fun pool. Will return to St Augustine and stay at the Best western Historical Inn.Grandson's six birthday and a gate a way.He enjoyed everthing along with us.

"Very friendly"

5
17/04/2017

Very nice hotel and very friendly staff. We were given a welcome bag at checkin and my kids were given Easter bag on Easter Morning. Made them feel special. The breakfast area is a little small and gets cramped fast.

"Fabulous "

5
13/04/2017

Very clean, updated decor, friendly staff, quiet area, sweet snack welcome bag presented at check in, great little breakfast area with lots of choices. We were so pleasantly surprised at this great gem!

"Very Clean and great staff"

5
07/04/2017

We checked in and received the most professional service . I feel the staff went above and beyond my expectations. I will definitely will stay at BW in St. Augustine again. Our room was very clean , beds were very comfortable. The bathroom was amazingly clean and had everything that you could need, if you were to have forgotten anything. Our entire family had express the same amazing

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to comment on your recent stay. Your business is very important to us and we value your feedback. We hope you will come back and stay again. If I can be of assisatance in the future, please don't hesitate to contact us at 904-829-9088 Thank you, Debra

"Vacation"

5
06/04/2017

My husband and I both enjoyed our stay. The room was very clean and comfortable. This was our first time at this hotel and we were pleasantly surprised by how nice it was. Front desk staff were very helpful and nice. Housekeeping staff did a great job. Breakfast was good, eggs were good and hot along with the potatoes and a different meat was served each day. There was alot of variety of foods to eat. The woman, Kelly, who managed the breakfast was extremely friendly, personable, and kept the foods stocked and the area clean. There were even grab and go bags available for guests. And at check in we received a goodie bag. Samantha checked us in and was really nice and friendly. We had the shuttle for the trolley company pick us up from the hotel and return us back to the hotel when we were ready to leave historic area. We also drove to historic area and it is very easy to exit parking lot, there were different ways to get to historic area from the hotel. Beds were comfortable and sheets without stains as well as the towels and washcloths. There were plenty of towels and all on good condition and thick towels. I remember a hotel we stayed at one time there were holes in the towels and so worn and thin you could read a newspaper thru it. Compared to that these towels were great. Liked the flooring too. Sometimes you could hear the noise outside and people outside. If you don't liked to take the stairs request a room on the first floor. Parking was free and no problem getting a spot to park. All in all we were not disappointed and would happily stay at this hotel again.

"Better Than I Thought It Would Be"

5
01/04/2017

We prefer BW Plus Hotels, but this hotel was great! The room was large, the beds very comfy. Loved the walk in shower! Luckily I didn't need to hang clothes as there was no separate closet, only a hanging rack in the bathroom, a minor complaint. Breakfast was very good with a coffee machine which allowed me to have a cappuccino with breakfast. I would stay here again.

Best Western H, Front Desk Manager at BEST WESTERN Historical Inn, responded to this review
Yvonne, We are very happy to hear that you enjoyed your stay with us, and we appreciate you taking the time to write about it! We are sorry to hear that there would not have been adequate space for you to hang your clothes if you needed to, but hope that the rest of your stay was fantastic! Thank you for the compliment to the breakfast and our new coffee machine, we look forward to seeing you again. Very respectfully, Best Western Historical Inn

"St Augustine"

5
30/03/2017

The hotel exceeded my expectation!!! Modern, clean and comfortable. We had a lovely reception by woman with unique name, sad I don't remember Amaliea? She is thoughtful and made us feel comfortable. Ben was very sincere and helpful. He offered great options for attractions we could consider since we had short amount of time in town. Kelly is friendly and made sure we didn't overlook anything at breakfast and no table went unattended.

Best Western H, Front Desk Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write about your stay with us, we appreciate it very much! We love to hear that we exceeded your expectations we work hard to provide superior customer service and care as well as clean and comfortable rooms and really appreciate you taking time out of your day to tell us we are accomlpishing that. We also thank you for the compliments to our staff. We hope you had a wonderful visit with us and in St. Augustine and hope you will come to see us again.

"5 Stars for Historical BW"

5
25/03/2017

I refuse to say too many good things about BWHI because I want to keep this little gem all to myself. ;-) A guy walks into a bar in Saint Augustine... Take the Trolley. Take the train. Have champagne. Enjoy the town. Enjoy the hot tub. Yummmm.

Best Western H, Front Desk Manager at BEST WESTERN Historical Inn, responded to this review
Burke, Thank you fur such a wonderful review of your stay with us! We hope to have you back the next time you're in St. Augustine. We are very happy you enjoyed your stay in and out of our hotel! Very respectfully, Best Western Historical Inn

"Florida exploration"

3
26/11/2016

Stayed for the night while on our way to our final destination and would recommend if looking for a well affordable hotel that is within walking distance of the attractions of Saint Augustine. Trolley stop is close by if interested in touring the town and not able to make the walk. Rooms are very basic but found the air freshener a bit too strong and the heating system antiquated.

"Nice stay"

3
25/11/2016

We stayed here for 2 nights. Location is good, 10 min walk to the historical main street. The room was clean, spacious and the beds were comfortable. Staff was also very attentive. However the breakfast was very disappointing and the room price was too high.

"Great Stay at Best Western"

5
22/11/2016

Very Clean, staff was very nice and accomodating, breakfast was adequate to start the day, would definitely recommend this hotel.close to old jail and fountain of youth. An easy bike ride to town, also trolley close by.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to share your experience and allowing us to be a part of your trip! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please come back and visit us again sometime, we'd love to see you again!

"Best Western St. Augustine, Florida"

3
08/11/2016

The room I was assigned # 120 was in need of maintenance. The Shower faucet needed two hands to pull out to turn on the water. Maybe just a little WD-40. When adjusting the shower head, the pipe came out from the wall where it freely moved in and out while trying to adjust it. I don't feel I needed to call and let front desk know about this because I didn't want the Inconvenience of having to change rooms after I was already settled in. These rooms should be checked for proper operation before being assigned to a guest. The room was cleaned just as we arrived for check in and the floor was still a little wet when we went in, which was not a problem, but there was a stuffy scent in the room which I believe came from whatever was used to clean the floor ie. dirty water, dirty mop or other not fresh cleaning equipment.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to review our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thanks to the reviews of our guests we are taking action! We are actively scheduling for a remodel of all the restrooms in the our guest rooms! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, LaDella Harper

"Decent stay but shortcomings..."

4
07/11/2016

Let me say, the staff was outstanding! From the front desk to service personnel, everyone was friendly and greeted you with a smile. Nice large room, ours had 2 over-sized queens with the usual TV and fridge. Breakfast was also above average with waffles, fruit and a nice assortment of breads and cereals. The reason I didn't give them 5 stars was the hotel design. The breakfast area is ridiculously small, so we were forced to take our food back to the room. Same problem with the parking lot- not nearly enough space. We ended up at the next door Hampton. With rates this high (over 140 night for weekend), you'd expect not to feel squeezed.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review on our hotel! On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do understand, the breakfast area is small. Thanks to the reviews from our guests we are taking action to over come this challenge! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, LaDella Harper

"Way back home from Hollywood beach Hotel to Repentigny Qc Can"

4
04/11/2016

Very interesting place , historical city. oldest place in the U.S.A. ,architecturally very rich, Hotel is super clean and our host was very friendly,My wife and i loved it we felt welcomed. We recommande it.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a lovely comment. We appreciate your business and your opion. Thank you, Debra

"Great place to stay."

5
02/11/2016

Nice clean rooms, great hospitality, very good free hot breakfast. Convenient loication to all locations, walking distance to most. Staff came around in evening with cart of supplies including free bottles of water. Hot coffee available all day.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for a lovely comment.. We appreciate your business and value your opion. Thank you again, Debra

"Matthew Evacuation Stay"

5
25/10/2016

We live in downtown St Augustine and were unable to return to our home the day after Matthew. While walking by the hotel, (we had to walk into downtown to get to our home) we noticed that this hotel was open. We went in to make a reservation and found out they were offering an $80 per night evacuation rate for all of the people who had been displaced by the storm. The room we got was updated with a beachy feel. Wood tile flooring with scatter rugs made you feel like it was clean. A great hot shower was a wonderful addition. In the morning we enjoyed hot coffee and a very nice buffet breakfast. The staff, Deborah, Ladella, and Pat could not have been nicer or more caring for all of the people who were staying with them. The experience was a bright star in a dim time!

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment. We were happy to offer help wherever needed. The hotel and staff thank you for staying with us, your business was very much appreciated. We hope you will stay with us again under less stressful conditions.

"Repeat visit"

5
19/10/2016

This place is great. Though without reservations, we were able to check in for a night's stay while en route further south to Orlando. The room was clean, beds neatly made and comfortable, pillows just right, and friendly and helpful staff. The complimentary breakfast was tasty and filling. The dining area is a bit small, but hey, it's a roadside inn, not a 10-story hotel. Getting to the historical sites is easily accomplished, and our desk clerk was a walking atlas of the city. She was never too busy to greet us with a friendly smile and helpful attitude. We'll definitely stay there again!

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment. Your business is very much appreciated. Please call the hotel direct on your next return. Thank you, Debra

"Road trip"

4
14/10/2016

We arrived a few days after a hurricane, our first hotel cancelled. The staff here is exceptional! Everyone is friendly and helpful, even if it isn't their job to handle something. Room was clean, everything worked. Wi-fi very good. Breakfast was good. My only complaint (of most hotels) is that cereals are too sweet. Direct TV not great. The breakfast area is quite small but it was never a problem even tho the hotel was quite full. This is a good place to stay if you want reasonable prices in this area. If you are a walker, you can walk into town.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for staying with us. We hope you will return soon. When valued guest make request or comment on where we can improve we take serious. Just for your next return stay, we provided more adult cereals. Thank you again, Debra

"Our first visit to St Augustine"

4
10/10/2016

We booked this hotel via Trip Adviser and stayed for 2 nights (2-3 September). This Best Western is 1 of 3 BW's in St Augustine and perhaps the smallest but met all our needs. Well located close to the historical district. Room was very comfortable as was the bed. Hotel staff were extremely helpful and service 1st class. Although quite small, enjoyed a few swims in the pool which was very clean as well as the surrounding area. St Augustine is a lovely interesting city with many good eating facilities. However, parking in the center is an issue and at peak times difficult to find a slot.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you, for choosing Best Western for your stay in our lovely city of St. Augustine. We appreciate your business and hope you will return soon. Thank you again, Debra

"Satisfied all our needs!"

5
10/10/2016

Great place!! Needed adjoining room for elderly parent which they guaranteed when I made the reservation!! It was a handicapped room which was even better!!! Having microwave & fridge helped so much. Staff was amazing - very receptive and responsive to our needs. Breakfast buffet was simple but delicious choices. Everywhere was clean and comfortable! Great location for us as well.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment, we appreciate you business and hope you will return. We take pride in offering a friendly and clean environment. Hope for a speedy return, Debra

"a memerable quick getaway"

5
01/10/2016

All worked out Just Fine!!! Will recommend to my Daughter & my son's family as they usually get to St. Augustine at least twice a year - so now they will choose best Western to stay, I m sure. PS: there were a few anxious moments when locked out of our room, But as I said All worked out and Best Western made thing Right -- Go Show For them!! ---- Thanks, Ted R.

"excellent management"

5
30/09/2016

Hotel is conveniently placed in the historical district of st. Augustine, a beautiful city, and was very close to the beach and two different tour trolleys. They offered d breakfast and housekeeping and the manage was extremely gracious and helpful in making sure we had everything we needed.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We know that you have many choices for your lodging needs in St. Augustine, thank you for choosing to stay with Best Western Historical Inn. We really appreciate your comments regarding our customer service, we strive to give all of our guest excellent service. We hope to see you again in the near future! Respectfully, LaDella Harper

"Amazing!!"

5
29/09/2016

The staff here is amazing! Couldn't ask for more. They went out of their way to be helpful with anything and everything. They were constantly smiling and greeting me as if they knew me, the room was great, the breakfast was awesome! I was so impressed!

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We know that you have many choices for your lodging needs in St. Augustine, thank you for choosing to stay with Best Western Historical Inn. We strive to give all of our guest excellent service experience. We hope to see you again in the near future, and will have breakfast ready for you! Respectfully, LaDella

"Nice overnight stay"

4
27/09/2016

I was greeted by the assistant manager who was very courteous and wasted no time getting me checked in. I was put in a handicap room, and perhaps since I travel with a service animal the staff thought I needed such a room. I don't, but the room was just fine nonetheless. Very quiet and comfortable room, and very clean. The breakfast the next morning was great and any time any of the staff would see me, I was greeted with a "good morning." This was from the housekeepers to the front desk staff. I would stay here again with no problem.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We know that you have many choices for your lodging needs in St. Augustine, thank you for choosing to stay with Best Western Historical Inn. We really appreciate your comments regarding our customer service, we strive to give all of our guest excellent service. We hope to see you again in the near future! Respectfully, LaDella

"Get away "

3
23/09/2016

Room is clean and modern,complimentary breakfast not as as others,very small and crowded,pool and hot tub clean,plenty of pillows on the king bed,could use an extra end table by the bed,clean out weighs the table

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Dear Valued Guest, Thank you for taking to time to post a review for Best Western Historical Inn! Your feedback is important to us. We strive to provide the best experience possible. We know that you have many of hotels to choosing to spend your time with us! We look forward to having you visit us again soon! Respectfully, LaDella Harper

"reasonable price for the location"

4
22/09/2016

There were other best western closer to center of town but more expensive the closer you get. With the trolley tour you can purchase your ticket at the hotel and they call for a free shuttle to bring you to the stop at the beginning of the tour and the shuttle brings you back when you are done. Hot breakfast was the usual eggs, meats, waffles, cereals, fruit and muffins. All fresh with a very clean dining area although very small. Staff was friendly and room was clean. Not able to walk to any stores or attractions at this location on main highway was the only drawback but we did like the price difference to being in town.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Dear Valued Guest, Thank you for taking to time to post a review for Best Western Historical Inn! Your feedback is important to us. We strive to provide the best experience possible. We know that you have many of hotels to choosing to spend your time with us! We look forward to having you visit us again soon! Respectfully, LaDella Harper

"Best Western for hubby's birthday"

5
22/09/2016

we book Best Western Historical not having a clue where it was located in St. Augestine. We were pleasantly surprised when we checked in...It has a pool and hot breakfast ...breakfast was omelete.bacon or sausage with toast English muffins and a variety of cold items as well as juice and tea or coffee..wifi too..we are staying 2 Nights and the price is quite reasonable...The lady at the desk was very helpful in recommending the hopper for $3.00 per person so we could go for cocktails and not have to drive...Room was clean and comfortable,and yes we would stay here again..L

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to share your experience with us! I am pleased to hear that you enjoyed your time with us. We hope to see you again the next time you are in St Augustine! Respectfully, LaDella Harper

"Horrible MOLD"

2
19/09/2016

Screaming people in next room, Dogs barking, Roomed absolutly STUNK of mold and cigarette. Police there at 130-only to have people screaming and dogs barking again at 330. Avoid this place at all cost

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to share your experience with us. I would like to personally apologize for your experience. I can assure you that I will address these issues with our team. We hope to see you again in the future. Respectfully, LaDella Harper

"Not Quite Up to BW Standards..."

3
17/09/2016

Just stayed last night at this Best Western property and was a bit disappointed. We'll say right up front the room was clean...but, an updating is needed. Our biggest problem was trying to find a wall outlet that we could plug into and have our cord stay connected. All plug ins are old and yellow...it would be an easy fix to change these out and bingo...power. The young lady checking us in was not very friendly or helpful and with this being her job she needs some training on people skills. Breakfast...was on the plus side with bacon, sausage, egg/cheese patties along with waffles (you make) and a variety of breads and drinks. The young lady in the breakfast room was very cordial and was always present re-stocking and asking if we needed anything. When it comes to rooms...be aware...NO ELEVATOR so it's haul the luggage up and down. Also, don't take the back left corner rooms as the employees smoke break area is right there...yucky smelling. In a pinch we would stay there again....we did make the manager aware of these issues and she simply said they were scheduled for a re-model next year. She seemed to not be interested in what we were saying???? Apparently she had just arrived and it appeared this wasn't a desired assignment. Now...if you want someone who will both show interest and help you with sight seeing or whatever...DEBRA IS YOUR LADY!!!! She helped us to plan our day and was a shining light at this Best Western.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to review Best Western Historical Inn; your feed back is important to us! I do apologize for the issues you experienced. We do strive to provide all of our guests with excellent service. We are working hard to correct the issues and hope that you will give us the opportunity in the future to exceed your expectations! Respectfully, LaDella Harper

"Great place to stay"

5
30/08/2016

Clean Hotel. Very courteous staff. Air conditioner was quieter than others we stayed at. Convenient location for sight-seeing and near major streets, highways.Our room had a refrigerator and micro-wave.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment. We appreciate your business and hope for a return stay. Thank you, Debra

"One Night"

4
28/08/2016

The hotel is located near the main attractions. The hotel grounds are very clean. The Wifi did not work in the room and there are no elevators since it is an old hotel. Did not have any problems with the staff and the room was clean

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment about your stay. In order for us to improve is by us hearing from our guest. We appreciate your business and hope you will return. Thank you, Debra

"Loved it!!"

5
25/08/2016

Here for a long, girls weekend. More than happy with accommodations. Very clean. Nice, newly renovated rooms. Comfortable beds. Close to attractions. Great amenities. Helpful staff. Decent complimentary breakfast. Would stay here again.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your business and your comment. We hope you plan to stay with us again. Thank you, Debra

"Excellent room"

5
25/08/2016

Two bedroom, first floor, newly remodeled, clean, excellent front desk staff. Goody bag upon arrival containing water, chips, protein bars, and a Danish. Love the laminate flooring. I always hated wall to wall carpeting. Tile in the bath and near sink. Shower /tub unit and curtain: very clean. Flat screen TV, microwave, fridge and coffee maker: clean.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment. We value your thoughts and appreciate your business. Thank you again, Debra

"An amazing stay "

5
14/08/2016

My stay was amazing. I loved how when you needed something the staff was always there. Especially the front desk staff and the maintenance man Nelson. I loved how he insisted on helping me with my bags even after I told him no thank you. Thank you for making our stay a unforgettable one. My children loved the pool.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for a lovely comment. The hotel and staff takes pride in taking care of our guest, we appreciate your business and hope for a return stay soon. Thank you again, Debra

"Stay at Historical Inn"

4
12/08/2016

It's a wonderful place to stay, yes you have some areas of concerns in the pass stays that I seen in present to work on, plumbing as to every time we'll flush it looks as if it will run over, then some cooling issues leak in ac unit the last time but over all was still good time.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment, as you can tell it is work in progress. We appreciate your business and hope for your return. Thank you, Debra

"Small get way time 3 days"

5
11/08/2016

Great staff, locations and clean rooms, also breakfast was delicious, but more than anything the staff and the environment was excelent, this will be a place than I will stay again, is affordable and almost brand new, great job guys, you did our stay the best. Also the beds are NICE

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for a lovely comment. The hotel and staff appreciates your business and hope for a return stay. Thank you, Debra

"Pleasant"

5
11/08/2016

Girls getaway..Very clean, comfortable beds, walking distance to city, great breakfast and most of all... all staff was amazing!! Would stay here again!! Totally recommend...Courtesy bus from hotel to old city.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to reviewing our hotel and for your kind words! We value your business and realize you have many options in your lodging choices and greatly appreciate you choosing to stay with us! Respectfully, LaDella

"Best Western Historical in St Augustine, FL"

4
02/08/2016

Great beds & Breakfast...new beds and remodeled...we had a great time and slept very well Staff was very helpful to aid in planning our activities...one of the best staffs I have ever seen Location was great and very easy transportation with PediCab, Hoppers (golf carts) and trolleys. Never used my car all 3 days.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for a great comment. We appreciate your business and hope you will return. Please give us a call if you are in need of a room. Thank you, Debra

"It was awesome. I would go here again. "

5
01/08/2016

The location was the first thing I cared about,IT WAS AMAZING (we could have walked everywhere if we wanted to).The room was nice and clean and staff kept supplies like towels stocked. The pool was nice as well. But mostly the staff was so compliant and friendly. Especially Jenevieve(I think that was her name) ,she helped us a lot. The people who work there are genuinely nice and care. Also their free breakfast sausage was dope.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for a lovely comment. We all as hotel representatives take pride in our daily task. We appreciate your business and welcome you back anytime. Thank you again, Debra

"A Night at Best Western Historical St. Augustine"

5
27/07/2016

We enjoyed the room very much. The king size bed was very comfortable. We had a refrigerator and microwave in our room. The hotel provided FREE WIFI. We are glad we picked this hotel because it was close to Old Historic St. Augustine.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you very much for a lovely comment. We appreciate your business and hope that you will return. Thank you again, Debra

"No problems!"

5
24/07/2016

Stayed for four nights with an infant, and we enjoyed the entire stay. The entire staff was incredibly friendly, and the housekeeping crew even left us several notes while they cleaned and made our beds. After breakfast, there is always fresh fruit out in the lobby for guests. We'll definitely keep this hotel in mind for our next trip.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment, we were very pleased to hear that you had a pleasant stay. We appreciate your business and hope you will return. Thank you, Debra

"Would Rate Higher If Not For Musty Smell"

3
13/07/2016

My family and I stayed at the Beat Western Historical in July for one night during our Florida Vacation. We booked via Best Western website and chose the 2 Queen Room. The motel was very clean for the most part and appeared to have been recently renovated. The front desk was polite and the pool area was nice. There are not many rooms there so the amount of guests were minimal. The breakfast was standard hot continental breakfasts offered and included a waffle maker. The only issues I had was the room had a musty smell and location really isn't prime. There is a trolley stop a few blocks away, but if you want to avoid trolley stops and be by Fort and St. George, I would recommend Best Western Bayfront. We would have preferred this location but they had no rooms to suite our family at that time.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for posting your comments, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. we hope you will come back and see us again soon. Thank You, Debra

"Uncomfortable one-night stay"

3
08/07/2016

We stayed one night while visiting St. Augustine Old Town. Though the motel was updated the building looked okay, the motel still had a creepy feel about it, some folks staying here had their doors wide open all day and night, coming out to smoke at the banister in front of the rooms and arguing, it made us feel uncomfortable, and if my kids were with me I would not have stayed. Later in the evening it did get quiet, but it was difficult to overcome that strange feeling like people were living here. The room was updated, bed was a platform but was okay, the pillows were very small, an odd square size. I asked for quarters to do laundry was told they had none, sent me to the motel next door, they sold them to me. I tried at the BW for something else, I asked for an extra blanket and she looked but they had none. The laundry area is one washer and one dryer outside a few rooms downstairs in a very dark corner, the dryer did not work very well, we asked at the motel next door but unfortunately when we looked theirs were already in use. The drain for the sink was rotted so we took it out so it wouldn't fall through the pipes. The breakfast area, food service as well as check-out folks were all very nice.... We did love our time in St. Augustine even with this not so great experience, will stay closer to town next time or at the Hampton Inn next door.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to post your review. By telling us what you liked and your dislikes, will only help us to improve. We hope you will stay with us again, if you choose to please call us directly. Thank you, Debra

"Great hotel"

4
06/07/2016

We were very pleased with this hotel. The complimentary breakfast was great, everything clean and service was good. We were close to downtown area and the fort. Able to walk to most locations. The room was clean and had everything you would need.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you so much for a lovely review... We appreciate your business and would love to see you and yours again. Thank you, Debra

"Great location but dirty"

3
04/07/2016

Probably can't get a much better location in St. Augustine for the price. Exterior appearance very good. Pool very nice. But floors in rooms were filthy dirty. Also the key reader on the door to one room (we had two) only worked once. It was never fixed during our stay (two nights). We used the entry to one room for access to both. Not sure I could recommend this BW to anyone.

Best Western H, General Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent comment, your feedback is very important to us, by telling us what you liked about your stay and how we can improve will help us to provide a better experience for you and other guest. We hope to see you again. Thank you, Debra

"Not the best, but not the worst"

3
04/07/2016

Overall the hotel was fine. I was just upset at check in as I had told the employee that I wanted to pay cash and she ended up charging it to my debit card anyways. Just be careful when paying and double check your bill at check out.

Best Western H, Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your comment. We would like to apologize for our misunderstanding. Please fill free to call us directly. Thank you, Debra

"I would not recommend "

2
01/07/2016

My husband and I traveled to St. Aug for my friend's wedding and stayed here for the quick weekend we were in town. I have had good experience with Best Western but I was not happy with this hotel. The room smelled strongly of mold or mildew. Our room was not clean. It appeared to have been cleaned quickly and sloppily. The floors were dusty and dirty. There was some trash left on the floor. Parking is very limited. There was absolutely no view. Our room to the rear of a property looked like it overlooked a junkyard. I realize the hotel can't help who the neighbors are. But it can make sure rooms are well cared for, clean, and clean smelling. This hotel did not measure up.

"Nice clean convenient"

4
01/07/2016

I found this hotel staff very friendly. The room was standard hotel room. Nice and clean. Pool was nice. Very convenient to all of the attractions. I would definitely stay here again. They even gave me an extended check out time so I could enjoy another beach day.

"Good"

4
30/06/2016

Not very centrally located, but within a 20 minutes walking distance from downtown. We were expecting better wlelcome from the registration desk. The first breakfast was served with " sorry no milk today". But an overall good service.

"Mother in law trip "

5
27/06/2016

Hotel was ok, our room was clean. Greeted by friendly front desk staff. Hotel is on the older side, was well kept and clean. Breakfast was average hotel hot breakfast. For the price not bad hotel. We would stay here again.

"Saint Augustine Best Western is very nice"

5
21/06/2016

This hotel was close to the downtown making it easy to come and go fast. Staff very very friendly. The breakfast was very good. It's a small dining area but sufficient. Very clean everywhere. They make sure you are taken care of.

"Excellent Hotel!"

4
13/06/2016

We spent the weekend here in St. Augustine and loved staying at this hotel. Our room was stunning and the staff was always willing to help and friendly. This hotel is just a couple blocks away from one of the first trolley stops, so it made it easy to walk there in the mornings and hop on the trolley. The only comment we would like to make is every morning at breakfast it was a little packed with people because the area is so small. The food was GREAT, but it would be nice to have a little more room. We actually took the breakfast to our rooms with the trays they provided which was a nice way to solve that problem. We will definitely be coming back and staying here any time we are in St Augustine. Great for families, singles, couples, anyone!

"great service and CLEAN"

5
08/06/2016

Well managed with friendly, courteous, and helpful staff. Cary was great at helping us personalize our reservation and Erin gave us great tips on how to see the sights in our 3 days there. Plus, she directed us to a beach with a splash park for the kids! The hotel was very clean and had a nice variety of breakfast items both hot and also some wrapped to go. the hotel is located within walking distance (moderate walk) of many historical sites. thank you for making our stay comfortable best western historical:)

"Great Service / Breakfast lacking"

4
02/06/2016

Great hotel / location. Clean and modern. Continental breakfast lacking. Food items obviously pre frozen. Pasty stale. Coffee from a vending type machine. Very poor tasting. Staff excellent and helpful with area attractions.

"Comfy Beds, etc"

5
21/05/2016

We always stay at the BW when we visit relatives. It's clean and well managed. The staff is helpful and they offer a free tasty breakfast. This hotel is close to local attractions and some excellent restaurants. The cost is fair with free parking and WIFI in all the rooms.

"Ehhh"

1
16/05/2016

Over all the place on the outside looked nice, but on the inside we found dirty toilets, ants on the counter and a dirty shower. The air never really got cold either. Decent location if you're looking to tour downtown. But the hotel just didn't quite meet the expectations we had in mind for it.

"Wonderful Stay Loved the Hotel Would Stay Again"

5
15/05/2016

Stayed for two nights in April and loved it. The room was very nice and larger than most with two queen beds, plus a chair and a desk to use a laptop computer. The sink was outside of the shower toilet and the exhaust fan was on a separate switch then the light which I enjoy. The staff were extremely friendly and we liked the idea that it was a short walk to the Red Train Stop or you can even walk all the way downtown. The hotel is a short ride to the beach that we were able to go to one day. The breakfast was above average with both a hot waffle maker along with cheese omelettes, ham and sausage patties, bagels, bread, danish. The pool and hot tub was nice and had a few tables and lounge chairs and we were able to take advantage of it each day. The only negatives I have to say about the hotel during our stay was that the ice maker on the second floor was not working well but there was another by the front desk. Also,the door to the unit was a challenge to open but once we got the hang of pulling down on the handle hard and pushing it was okay. Would certainly stay here again.

"Updated and affordable"

5
11/05/2016

Check in was very smooth and the woman at the front desk was very pleasant and helpful. We asked to switch rooms and she helped us instantly, no problems. Rooms are clean and contemporary. Location is excellent, walking distances to the park and hazel'so hot dogs!

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review of our property. I am glad you enjoyed your stay with us, and you found our brand new rooms clean and contemporary. I hope you will choose us on your next visit to St. Augustine.

"DISAPPOINTING STAY"

2
07/05/2016

We stayed in this hotel because it was chosen for a wedding. Historic should be changed to old in the title. The room was so so, with hardwood floors and not so clean rug between the two queen beds. The bed was clean, but not so with the bathroom. I left a note for the toilet to be cleaned as it had black mold around the rim. The shower did no look clean enough either. The furniture was a miss match of things. We did not attempt to eat breakfast there, as there was a very small area to sit and it was crowded. When we left the computer was down so we did not get a copy of our bill. We have called and requested it three times. Supposedly it will be sent by mail, but as of now, we do not have it. There are too many other places to stay, so I would not recommend this hotel.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your review of our property. I would like to apologize for the issues you encountered during your visit with us. I would also like to apologize for not having your bill ready when you requested it. If I could be of any further assistance, please call me directly at the hotel at 904 829 9088.

"Not as good as previous visits"

3
03/05/2016

This is the third time we visited this hotel over the past few years. The first time was for my dgt.'s wedding in St. Augustine and we booked 10 rooms - no complaints from anyone! The 2nd time was 3 years ago for a visit to a friend in town. It was still a good deal. This time however, the place looked like it needed a make-over. The rug was dingy, the bathtub was very small (My large husband had a hard time using it for a shower), the corners of the room had dust in them, and the overall look of the room looked old. There was a strong smell of cleaner when you walked into the lobby. However, the breakfast was the worst. My husband took a wrapped strawberry pastry, opened it, and found it to have mold all over one side. My pastry did not have mold, so I took a bite and it was stale. I gave the moldy one to the staff at the desk who promptly went and removed all the pastries. Also, the bananas were brown. It did not make for an appetizing atmosphere. We had coffee and tea out by the pool because there was no room to sit in the breakfast area - very crowded. A good point, was that the bed was comfortable, the towels were clean and the place was quiet. Overall, I will look for another motel/hotel the next time we visit St. Augustine.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review. I would like to apologize on behalf of our entire staff that your stay did not exceed your expectations. We take all reviews seriously, and will take the necessary steps to insure these kinds of issues do not occur again. It would be my honor if you would consider staying with us one more time.

"Our final visit here"

3
22/04/2016

The room and beds were clean. Hardwood floor in room which was okay. Personnel was very nice. We stayed from Monday night until Sunday night. Very tight parking and very crowded. Breakfast was the worst we have ever experienced. 5-6 tables for 4 each in "dining room"...they suggested you take your food on a tray and eat in your room. The was a first for me! Food items were all in plastic...like a vending machine. Same quality as a vending machine! One waffle iron with 4 small waffles inside....I saw a lot of them go in the trash. Coffee was extremely strong. Room coffee was good. We tried to eat there twice and ended up visiting Winn Dixie. Would have changed hotels but a car show was scheduled and everything was booked solid. Next time, we will go closer to the Historical District. This was not near even though it was called a Historical Inn.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review. I apologize you were disappointed with our breakfast. We realize the breakfast area is on the small size, and can be congested during peak times. We do provide a "Build your own Breakfast Sandwich" with choice of bread, Omelet, and choice of meat. We also have fresh fruit, danish, pastries, choice of cereal, along with waffle station complete with toppings such as whipped cream, pecans, raisins, and chocolate slivers. Once again, I thank you for your review, for it provides the hotel with useful feedback on what we are doing right, and what we need to work on.

"Pleasant night"

4
11/04/2016

The room was very clean. The staff was very polite. The free breakfast was nice, but the dinning area is very small; I grabbed some food and took it to my room. There is no elevator, so make sure you request a bottom floor if you are unable to use stairs. The receptionist made a point to ask me if I was ok with a 2nd floor room, which I was; I thought it was very considerate.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am glad you enjoyed your stay with us, and I hope you will return to us on your next visit to St. Augustine.

"Best Value for location"

4
10/04/2016

This Best Western has a great location and the rooms are spacious and inviting. Modern decor with ample parking and an easy ride into the sites and downtown restaurants and shopping, as well as all the tourists sites.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review. I'm happy to see you enjoyed your stay with us, and that you were happy with the value of your lodging choice. I hope to see you on your next trip to our beautiful city.

"Great location and great value for the money"

5
09/04/2016

We stayed in room 207 and had a great time. The location of the hotel is fantastic. It's close to downtown and also not far from shopping outlet malls. The pool was nice sized and had a hot tun that was a comfortable temperature. The rooms were updated and had wood laminate floors. The floors were so nice to have in a hotel. I'm so pleased it wasn't carpet! The rooms were very clean. The rooms have a microwave, mini fridge and direct tv satellite. The man that cleaned our room this week was incredibly friendly and made sure we had all of our supplies. We stayed April 3 through April 9. He was always smiling and our room was clean and tidy everyday we came back. I would stay here again.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am very happy to see our housekeeping staff took good care of you during your stay. We love when guests choose to spend multiple nights with us, and we are able to show our superior guest service. I hope you will choose us again on your next visit to St. Augustine.

"Lovely stay"

5
07/04/2016

very pleased. Nice hardwood like floors instead of carpet. It was very clean. Beds comfy and nice good size bathroom. very clean shower. No rings around it and the shower curtain was very clean. Breakfast was good, with sausage, egg/cheese omlet, waffles..Internet worked great the whole time. You could probably walk to the district from here, but it is a bit further than I wanted to. so we just drove down across from the Castille fort and parked for the day and walked.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your kind words. Clean rooms and friendly service is our goal for every guest, every time. I am glad we were able to deliver that to you. I hope you will select us again on your next visit to St. Augustine. If you do, you may want to consider a trolley tour to the downtown area, as they provide free pick up at the hotel with the purchase of a trolley ticket.

"Alright"

3
31/03/2016

The room was not bad, I am not a big fan of carpet, so I like the floors. The rooms seemed clean, no complaints there. The a/c could be better, but I did not burn up either. The walk is a healthy one to downtown, but it is def. walkable. I did not eat breakfast so idk about that, not for any reason, just slept in. The hot tub was not working, they told us we could use Hamptons next door. You can def. stay a few days without any regrets...that's just me tho...

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review. I am glad you had a good stay with us, and hope you will visit us again on your next trip to St. Augustine.

"Girl's trip"

3
27/03/2016

We had room 101 close to ice maker and lobby/breakfast area. Not a bad location considering the potential for noise. The tub/toilet area was really tight with door closed. The room was clean and we liked the laminate flooring. Not a fancy room but it was ok for our needs. Front desk was helpful when asked about computer printer etc. Major complaint: the hot tub was out of commission for the entirety of our stay--Monday through Friday. We walked 18 miles in the first two days and would have LOVED to have soaked our old lady bones in some hot water. The pool is not heated, so we couldn't get in that either. The continental breakfast was good with hot and cold choices. The eating area is super small, so we ate in our room all week. We were able to park in front of our room 90% of the time.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review. I am glad you enjoyed your stay with us despite the issue with the hot tub. I am sincerely sorry it could not be fixed while you were here. It was a challenging issue, and we think we finally have it figured out. I hope you will consider us again on your next visit to St. Augustine.

"Decent for the price"

3
25/03/2016

Clean room, decent decor, laminate floors in room a nice touch. Breakfast includes some hot items, but small area in lobby for it. Convenient location to historic area. Could definitely walk it. Overall, good value for the money. Reviewed by someone who prefers 4 star travel.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you taking the time to write a review of our property. I am glad you enjoyed your room, and location, and that you received good value for your stay. I hope you will stay with us again on your next visit to St. Augustine.

"Booked a King, was told on arrival they "only have a few" and we couldn't get one. Bugs, etc."

1
25/03/2016

Very disappointed. We booked a king room for 2 days and upon arrival was told they only have a few king suites and they were already full. They charged us for a king room still, however. We had to park off site because their parking lot was full. The bathroom had ants everywhere and the hotel door wouldn't shut all the way without slamming it as hard as we could. The only good thing I can say was it was within walking distance to most attractions.

"WORST OF 6 ON OUR ROAD TRIP"

1
19/03/2016

We had a suite, first thing we noticed was a full smelly garbage! Next thing was bugs all over kitchen counters, bathroom, and one bedroom, we called the desk and the lady in charge brought us alcohol because they didn't have any kind of bug spray. Floors were dirty and the bathroom had mold in the shower. Out of six hotels we stayed in this was by far the worst.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for your recent review of our hotel. On behalf of our entire team, I would like to apologize for the issues you encountered during your stay with us. Obviously, our housekeeping and service let you down big time. Steps have already been taken to make sure this kind of situation never happens again. Thanks again for your review.

"Awesome Town"

5
18/03/2016

Great to see so many interesting things about the city , can't wait to go back and take more time Found some very exciting things that we didn;t know were there. Staff and hotel were both great! Would gladly stay there again.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review for the Best Western Historical Inn. I am thrilled to see you found both the staff and the hotel to be great, and that you would stay here again. See you on your next trip to our beautiful city.

"son's birthday weekend"

4
18/03/2016

We were very pleased upon arrival we checked in my son came in with me and the family were very pleased. The peppermint patties were very welcoming and made lil guys stay a happy one being one of his favorites. Pool was nice and clean and hot tub. Breakfast was nicely set up. Area is close to places. Good value.

Bob K, Public Relations Manager at BEST WESTERN Historical Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I am honored you chose our hotel to celebrate such an important occasion as your son's birthday. I am so glad you were pleased with your selection, and hope to see you again on your next visit to St. Augustine.

"Just ok."

3
14/03/2016

Pool / spa not maintained well. A/C worked great in the room. No elevators made things difficult with all of our baby / toddler gear. Room was quiet though. It was a long walk to the fort and to historic downtown. But doable...

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your taking the time to write this review. Your input is important to me and the staff here at Best Western. We are constantly looking at ways to improve our hotel to enhance our guest experience Again, thank you for you stay with us. I hope to see you back very soon, Tom Lane General Manager

"Disappointing"

2
13/03/2016

Disappointing. Most Best Westerns are much better quality. Mouldy room and very basic breakfast. Staff were okay. Location is excellent with 2 blocks to tour trolleys and only 6 blocks walk to heart of St Augustine. Will be a good location after renovations.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. . Sincerely, Tom Lane GM BEST WESTERN Historical Inn

"St Augustine"

4
08/03/2016

My family and I try to meet at least once a year in St Augustine and have always stayed at this Best Western because it is away from the noise and crowds. It is very clean and on the whole the service has been very good.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
So very happy to hear your stay with us was enjoyable. I will be sure to let my team know about this. Hope to see you back soon. Sincerely, Tom Lane GM

"Good experience"

4
26/02/2016

This hotel was clean and convenient. The staff was friendly and it was located within easy walking distance to all the attractions in St. Augustine. All four of us were pleased with our stay and would recommend this hotel to our friends and family.

"Ants and Dirt "

2
18/02/2016

I'm probably generous in my rating. The people were generally nice, and tried to help in a bad situation. But we had ants- in a second floor room. They offered to move us next door, but that room had ants too. To their credit, they did comp us both nights. I had to go out at 11:00 pm to buy my own bug spray. In the process of spraying, I had a closer look in corners and behind furniture than you'd ever want. Baseboards were filthy. The small rug in between the beds was dirty and stained. Despite the name, this hotel is at the edge of town, not in walking distance downtown. In addition there's a rail line about 100 yards away, and the trains run all night. And last, they're putting new floors in the rooms, hard surfaces. Thank goodness we were upstairs, because I'm sure people on the first floor will hear lots of footsteps.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I am very sorry for this experience at my hotel. I do have to say this is a unusual problem for this hotel and we are on top of it at this moment. Please contact me directly next time you are staying in the area. I appreciate an opportunity to provide you with a much better stay. Sincerely, Tom GM Best Western Historical Inn

"Great location"

4
15/02/2016

Perfect Location, Spend valentine's day for my fiance, have an awesome time,5 minutes away from attraction comfortable bed.If you are on a budget i will definitely recommend to stay there with your family.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
How nice to hear about your stay with us. I appreciate the your comments on such a positive stay. I hope you will return to stay with us the next time you are in the area. Sincerely, Tom Lane GM

"Vacation "

5
12/02/2016

I loved the hotel. Very nice staff, clean, organized, the breakfast was great. Free parking, free breakfast. Very comfy bed, a lot of towels. Perfect location. Really quiet, and very close to St. Augustine. ?? keep up the great work. I recommend it to everyone. Get experience.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
Wow, Thank you. I am passing this on to everyone here. Sincerely, Tom Lane GM

"Nice small Inn"

5
08/02/2016

Small historic Inn, that is well maintained. Close to the historical sights is St. Augustine. Check in was easy, staff had recommendations for dinner. Very quiet spot, so quiet we slept through breakfast. Lobby was clean looked like they had a nice area for breakfast.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I really appreciate your comments on our property. We enjoy serving our guest and always like to hear how we are doing. Please come back and see us soon. Sincerely, Tom GM Best Western Historical Inn

"Nice Older Hotel"

5
26/01/2016

The hotel is older but well maintained. It is in a beautiful convenient location to Historic St. Augustine. Breakfast included cereal, pastries, toaster with bagels, bread or English muffins, yogurt, ham and eggs for sandwiches. The staff was friendly and efficient.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel and our breakfast. It is great to hear you had a nice stay with us and the location. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"Quiet Hotel,close to Historic District"

3
10/01/2016

We stayed at the Best Western Historical Inn for 1 night to see the Nights of Lights. We arrived early and were able to check into our room immediately on arrival. Our room was on the first floor and had parking right in front of the room. The room was nice. we really liked that it had wood floors throughout instead of carpet however we found the floor to be very sticky to walk on. The room upon entering also smelled very strongly of cleaner. The room looked like it had gone through a recent update but the air conditioner needed some work to be done, it was hard to adjust the temperature because there were no high/low..cool/warm readings around the dials (it looked like the panel was missing). We drove into town and were able to find easy parking upon returning to the hotel that evening. if you didn't want to move your car there was a service that would pick you up at the hotel for $3 a person. When we got back to the hotel in the evening both our room keys were deactivated so I had to go to the front desk to have them fix the issue. The hotel was very quiet at night and provided a good nights sleep. Breakfast in the morning was good for a hotel continental breakfast with choice of waffles, eggs, sausage, cereals, fruit and danishes. I would recommend this hotel to someone who doesn't mind having to drive to the historic district..

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
We are going through a property upgrade at present, and will continue this process in the coming month. However I do apologies for the problem you experienced. Hopeful you will be back soon to see us. Thanks for the business and Happy New Year, Sincerely, Tom Lane General Manger

"Wonderful management "

4
09/01/2016

We traveled with my two young boys for a wedding. We booked on booking.com with a non refundable rate. When we got to the hotel we were not happy with the room so we moved to another and were still not happy. The manager explained how they had been renovating and was very apologetic and asked what we would like to do. He ended up not charging us at all for the room. Tom Lane is the manager of the hotel. Because of his kindness and for being so helpful, we would definitely recommend this hotel. Great staff!!!

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your making these comments very much. We try do help out our visitors to Saint Augustine as much as possible. We love the place we live and want you have the best stay possible. I look forward to see you back very soon. Sincerely, Tom Lane General Manager

"Holiday lights on the holly holly trolley"

4
27/12/2015

Very nice hotel with large rooms and good size bathroom. Free parking and free breakfast were a nice plus. The reception staff were all phenominal! Gave us great advice, especially recommended taxi service to take us to the old part of the city...cheaper than driving and paying for parking and without the hassle of traffic. I highly recommend this hotel.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
This has made all of a day. The hotel is going through an upgrade and its great to hear you like them. Please come back and see us! Tom Lane GM Best Western Historical Inn Saint Augustine, FL

"Needs a lot of help in many areas"

2
21/12/2015

I was really hopeful for this hotel based on other reviews, but I have to say we were definitely disappointed with all of its shortcomings. Initially, we were in a nonsmoking king-bed room upstairs, but as soon as you walked in, there was a stale, heavy cigarette stink in the air. It smelled like someone had just been smoking in it previously. The front desk worker Carrie was kind enough to get us moved to another room with two queens downstairs, but things just went downhill from there. To get into the new room, Carrie had to literally throw her shoulder into the door to get it to open. This would be a repeated occurrence throughout the weekend, as the door would jam every time it closed. This room, although lacking the smoke odor, had the musty, wet air of a locker room. We stayed put because we figured we were out of options. We were hoping that a solid cleanup from housekeeping might help, but even after we left the next morning and came back around 1pm, the room had never been touched. I got to take my breakfast dishes to the front desk for disposal. Also, the keys reset themselves every night, even though we never kept them near our cell phones. Other findings: There was a 1/4" gap in the doorframe, which meant every noise, light, and smell came through the crack. Oh, and bugs. I continually found tiny ants running all over the floor, the bathroom counter, and even in the community breakfast area (guess that's why everything was wrapped in cellophane). The toilet noticeably rocked when you sat down on it, so I was in fear of tipping it over every time I used the facilities. And I heard the neighbors using their facilities every night as well, because the walls were like glorified cardboard. Even the decor and finishes were sad, dated, and mismatched; it was like the room just kind of gave up on itself. Positives: the location was close to downtown St. Augustine (still too far to walk), so securing an Uber was easy/cheap to do (although if you drive yourself, go out the side exit and not onto Ponce de Leon Blvd, as you can't turn left toward downtown out the front exit). Free breakfast and free wi-fi were nice. The price seemed pretty affordable, but we also had a group rate for a wedding in the area, so that may not be a true reflection of their usual prices. Overall, with all of the competition in the area, I feel like Best Western needs to step up their game in order to bring in customers. It felt like we were staying in a very tired, worn-out no-name highway motel. In our future trips to St. Augustine, we will be staying elsewhere.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 904-829-9088. Sincerely, Tom Lane GM BEST WESTERN Historical Inn

"Best Western - Ponce De Leon St. Augustine"

2
18/12/2015

Lobby was locked during business hours while staff slept in back room. Cockroach and ants in bathroom. Rooms in need of serious updates. Dusty and caulking peeling around sinks, toilet and in bathroom. High priced for down season.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
My apologies for this. It is our policies to provide 24 hours service. Please come back soon, I would appreciate the chance to provide you with a better experience. Sincerely, Tom Lane General Manager

"Great location!!"

5
16/12/2015

Located just across the street you can find the Historical Castillo de San Marco. It's also in front of the ocean. If you travel as us on a weekend the location is a little bit noisy. Although in the rooms you can't really notice the activity outside. You short distance to al the attractions, restaurants a bars.You don't need to have a car or neither get your car from the parking lot that is included. They don't have breakfast on site but right next to it there is a little place were you can have an amazing breakfast and it's not expensive. The rooms are just remodeled and they smeled really well. The bathroom is small but complete with toiletery. Overall we will come back next time we visit St Augustine.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel. It is great to hear you had a nice stay with us. We have been making improvements, thanks for noticing. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"Nice hotel"

5
15/12/2015

Just remodel rooms lobby and pool area. Management was friendly and informative. We missed Rhonda at the front desk so give her a shout out for us. Breakfast hot and cold items. Fruit all during the day. Welcome bag and mints on the counter. Rooms are tastefully done. And no stinky carpet in rooms. Get location and convient to everything.

Tom L, Manager at BEST WESTERN Historical Inn, responded to this review
Thanks you for letting everyone know about our renovations. It is great to hear you had a nice stay with us. We have been making improvements, thanks for noticing. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"amazing"

5
13/12/2015

dude they were on it... everybody was so pleasant. very clean... breakfast was great gave us to two beds instead of 1 king which was great cleaning crew was top notch.....the black guys for the kitchen and maintanence were so helpful and pleasant which is weird where i come from my lady at the front desk,,(sorry forgot her name) was the best needed tickets (she got them) needed directions(she was on it) she had everything i needed before we ever got to my room the manager was also very nice Tim ( i think) no joke even though it was a little out of the way i would diffently stay here again

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
WOW! Thanks for the review. This is an exciting time for us. I hope everyone will give us a try.I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"Older clean did not smell"

5
10/12/2015

This is an older Best Western undergoing some updates, it was clean. Very easy parking, coming and going proved to be an easy in and out of the parking lot and near the attractions. The price was surprisingly not as high as I thought it was going to be for the area we were in. I would recommend this place to others

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel. It is great to hear you had a nice stay with us. We are renovating this property, I am glad you noticed. I hope to see you back with us very soon. Tom Lane General Manager

"Group trip to see The Night of Lights"

3
09/12/2015

Some rooms were not cleaned and fresh towels were not put in some rooms. A shelf fell off the wall in one room and in my room the toilet was not secured to the floor. All of these things were brought to the attention of the Manager Tom.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel. It is great to hear you had a nice stay with us. We have been making improvements, thanks for noticing. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"Historic is correct"

1
01/12/2015

I would not recommend staying at this hotel. When we first checked in it seemed decent but as we stayed there it got worse. I was unable to dry my hair without the lights flickering on and off . When we woke up in the morning there were bugs in the bathroom area and all over the sink. I had to throw away some makeup because I had no idea if they had gotten in my stuff or not. When I tried to report this to the front desk, of course no one was there. Would never recommend to anyone and definitely would not return.

"Too far to walk into town"

3
15/11/2015

Picked this location because it said historical district. Well it's at the edge of town and a good 2-3 miles away. There is a free shuttle to take you to the trolley stop #1 but they don't run after dark so we had a long walk back the first night. We were on the second floor and no elevator. The pool was closed for renovations that were taking place during our stay. Pick the bay front or Spanish quarter location so you can walk since there is little to no parking if you drive into town. Also parking lot full after dark.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel. It is great to hear you had a nice stay with us. We have been making improvements, thanks for noticing. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"poor handicapped accessible room"

2
03/11/2015

Be aware that if you are traveling with someone with 1 leg and no prosthesis, they will not be able to use the shower or tub in the "handicapped accessible " room---it does NOT have a 'walk in' shower, or a transfer bench or even a bench/sitting area in the shower. Just a regular tub & shower w/ a handrail on the wall!

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 904-829-9088. Sincerely, Tom Lane GM BEST WESTERN Historical Inn

"The Stay Was Great"

4
26/10/2015

The beds were comfortable every thing in the room worked fine only thing needed to be done was the rug needed vacuuming the TV worked great It is a short distance to the historical downtown The park had a Merry Go round which is great for the young kids The beach is a short distance away we will be back again

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your response to our hotel. It is great to hear you had a nice stay with us. We have been making improvements, thanks for noticing. I hope to see you back with us very soon. Tom Lane General Manager Best Western Historical Inn

"Best Western Historical Inn"

4
11/10/2015

This is a nice hotel to stay at near St Augustine, your about 1 mile from the downtown, walk around area. St Augustine is a very nice town to visit, people are friendly and there is so much history, we really enjoyed it. Worth the stop.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your taking the time to write this review. Your input is important to me and the staff here at Best Western. We are constantly looking at ways to improve our hotel to enhance our guest experience Again, thank you for you stay with us. I hope to see you back very soon, Tom Lane General Manager

"Yes, a contest"

2
07/10/2015

I was told to be kind. Tom, you need to be a real person, not a canned response on tripadvisor. After a long day of walking and exploring the town we were late to arrive at the hotel. The check-in was fine, the rest of the stay qualified for a full refund. We were put on the first floor, room 120 to be exact. If you are given this room tell them no, short of a total remodel including removing the AC unit and tossing it in a dumpster this room will never smell clean. The place must book transient guests for longer terms as the 2 idiots above us were standing on the balcony smoking and drinking beer while having a spitting contest. Very impressive for a room priced at $90USD. The place finally calmed down about 1:00am. We skipped the breakfast and left early. This was not our usual Best Western experience and really does not fit the atmosphere of beautiful St. Augustine.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
Well Bob, I am very sorry about your experience with us. The hotel is going through the final stages of an upgrade and I hope you will come back next time your are in Florida. Please ask for me if your are back in the area, I would like to handle your reservation personally. Sincerely, Tom Lane GM Best Western Historical Inn

"Needs remodeling"

3
05/10/2015

My wife and I stayed at this hotel for three nights while visiting St. Augustine. We always stay at Best Westerns and are generally happy with them. Upon entering the room we immediately notice a musty odor. The floor was some type of wood, but not very clean. We kept our shoes/or sandals on our entire stay. The tub and sink had hair in them. The room was missing the phone, and the desk chair was broken, I went to lift up on it to raise the height and it came apart. The phone and the chair were both reported to the staff, twice, but neither was ever fixed. The entire place seem in need of a remodeling. The continental breakfast wasn't bad and the pool and hot tub were in good condition. The room was quiet and the beds were fine. When I checked out I spoke to the manager about the phone and chair and he kindly compted us a night for the inconvenience. Overall, if we went to St. Augustine again, I'd try another hotel.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I again apologize for not providing you with a satisfying stay. The hotel is going through an upgrade at present and I hope that you will consider staying with us again. If I can provide any assistance, please don't hesitate to contact me directly at 904-829-9088. Sincerely, Tom Lane GM BEST WESTERN Historical Inn

"Great Budget Friendly Hotel!"

5
27/09/2015

We booked a room here at the last minute (after walking out of a nasty hotel down the street). The lady who checked us in at the after hours window was very helpful and got us into a great room right away! The room was spotless and smelled really good. We got a great night's sleep at a great price. We would definitely stay here again!

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
Thanks for the nice comments about our hotel. Sorry about your experience at the hotel down the street but, glad we were the answer. I hope to see you back with us very soon. Tom Lane General Manager

"Saturday Night stay"

4
21/09/2015

This past weekend we stayed one night at the Best Western Historical Inn in St. Augustine. The room was neat & well appointed. The staff were friendly & knowledgeable. The breakfast was better than most. 2 minor issues: the AC unit did not work properly in our room. We had to ask for needle nosed pliers to get the AC to function. And, there were sugar ants in our room.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your taking the time to write this review. Your input is important to me and the staff here at Best Western. We are constantly looking at ways to improve our hotel to enhance our guest experience Again, thank you for you stay with us. I hope to see you back very soon, Tom Lane General Manager

"It's okay"

3
21/09/2015

It is what it is. It is what you expect when you book a Best Western. Clean rooms, average amenities, comfortable beds. Nice people, good service. No frills, nothing fancy. If that is your expectation then you will not be disappointed.

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
I appreciate your taking the time to write this review. Your input is important to me and the staff here at Best Western. We are constantly looking at ways to improve our hotel to enhance our guest experience Again, thank you for you stay with us. I hope to see you back very soon, Tom Lane General Manager

"No more best Western"

1
14/09/2015

I Never Wrote Something about a Hotel but in this Case i have to ! The smell was terrible and it was very loud! We Never had such a Bad Night like this. We discussed to leave the Hotel in the Night due to the Bad smell! We told the Person At the Rezeption that the smell was horroble but they were Not Interested in that what we say. We Never Take a best Western in the Future , Not in US or in Any Other Country!

Tom L, General Manager at BEST WESTERN Historical Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 904-829-9088. Sincerely, Tom Lane GM BEST WESTERN Historical Inn