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Best Western Plus Hotel Ruidoso Inn, Ruidoso

4.0/5  - basé sur 417 notations.
97 Camelot Drive, 88345, Ruidoso, United States - See map

This newer 100% non-smoking Ruidoso, New Mexico hotel offers friendly customer service and an array of amenities for guests while traveling. Located in south central New Mexico's rugged Sierra Blanca mountain range, the Best Western Plus Ruidoso Inn offers friendly customer service and convenient access to key area attractions. Each of the 56 well-appointed guest rooms and suites at this Ruidoso hotel features cable satellite television and free wireless high-speed Internet access. Hotel guests will enjoy an array of amenities including a complimentary full breakfast, an indoor heated swimming pool and hot tub and a fitness center. This 100% non-smoking hotel also offers limited business services, meeting facilities. The Best Western Plus Ruidoso Inn offer convenient access to a variety of outdoor activities including fishing, hiking, golf, horseback riding and skiing at Ski Apache, only 15 miles away. Summer months bring horse racing at the Ruidoso Downs Racetrack, located two miles from this New Mexico hotel. Guests will enjoy gambling and gaming at the Billy The Kid Casino and the Inn of the Mountain Gods Casino. Other nearby attractions includes the Hubbard Museum of American West, the Ruidoso Convention Center and the Billy the Kid Museum. Ruidoso offers a variety of concerts and events throughout the year including softball tournaments, the Cowboy Symposium and the Motorcycle Rally. The friendly, helpful staff at the Best Western Plus Ruidoso Inn is ready to ensure a fun-filled memorable stay in Ruidoso, New Mexico. Make a reservation today and save!

Best Western Plus

Hotel Ruidoso Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 408 guest reviews
NOTE ISSUED
Excellent
193
Very Good
97
Average
59
Poor
33
Terrible
26
REFER TO NOTICE
Business Business
48
Couples Couples
146
Family Family
169
Friends getaway Friends getaway
24
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice, clean hotel"

5
12/09/2018

I enjoyed my stay, the staff was very helpful and the view out my room was awesome. Well located property, easy to get most anywhere from this location Breakfast is available downstairs and I thoroughly enjoyed my breakfast.. Hot and cold items.

"EXCELLENT CUSTOMER SERVICE"

5
11/09/2018

Adriana the manager treated us excellent. Our rooms were awesome with great views of the forrest. The indoor pool is heated at the perfect temperature. The breakfast was amazing...they even had homemade chile sauce i could put on my eggs, biscuits and gravy. I was so impressed with this place and staff that I actually decided to write this review where in the past i have never written one.

"Passing thru"

5
10/09/2018

Stayed in the handicap room. It was very large with plenty of room to manuever. Beds were a little hard but still slept ok. Shower did not drain well, was standing in 4 inches of water when I was done with my shower. Was a nice big bathroom though. Breakfast was really delicious. Staff was friendly. I would stay here again if I get this way again.

"Surprisingly nice!"

5
10/09/2018

We ended up at this hotel after their 'sister' hotel BW Pine Springs refused to honor the BW online price. What a fortuitous event that was. I was extremely impressed with the staff at this hotel and the room was clean, comfortable, spacious and an excellent value. This will be my new hotel of choice in Ruidoso. We stayed in a two bed suite that was surprisingly large and quite comfortable. Our room had a ceiling fan which was very surprising. The breakfast was very extensive, hot and delicious. I have stayed at much more expensive hotels and the breakfast here exceeds most. I was so impressed by all the staff here. They really seem to care about their guests. Prime example: at breakfast so many guests came in at once that there were no tables left but the staff set up a folding table with chairs for the guests that couldn't didn't have a table. Seems so simple but how many hotels have you stayed at that would actually do something like this? Just really impressed with everything about this hotel.

"Great Stay, Friendly Staff"

4
04/09/2018

I visited Ruidoso for the first time over the Labor Day weekend. I booked last minute so the hotels were pretty full and rates pretty high. I chose Best Western Plus and am so glad I did. Location is great, right on 70, sits up on a hill. Staff incredibly nice. Cannot say how friendly everyone was from check in, check out, maid, and the lady cooking breakfast. The room was large and has mini fridge, microwave, coffee maker, couch, desk, and very clean tub. They have an indoor pool and hot tub which I did not use but it would be nice year round. Nice covered deck out front with a view of town which is nice for morning coffee. Breakfast - eggs, sausage, biscuits, gravy, juice, coffee, cereal, a little fruit and BONUS TAMALES which were delicious. The lady serving had made them fresh. The room is a Standard room and was clean. I would definitely stay here again.

"Disappointed"

1
21/08/2018

Select another facility; this one is overpriced for quality and service. Hotel manager did not address problem encountered and did not offer any sort of solution. Breakfast was a fiasco with way overcrowding and not maintained i.e., food on floors, dirty

"High price for average room"

3
18/08/2018

Over priced room. Room had a lousy view. Window were dirty. Wont stay there again. Shower was hard and confusing to work. The Lady that working at the breakfast bar was very good. The room was also located to close to the lobby. You could hear everything

"Exactly What We Needed"

4
17/08/2018

I was looking for a room to comfortably accommodate myself, my husband, and our two grandchildren (boy and girl). This Best Western had a suite which contained a king bed in one room, and two queens in another room. Perfect! The rooms were very clean, the beds quite comfortable, and there was room for a desk, a sofa, and electric fireplace (which only partly worked). It would have been nice if the kid's room had a half bath, but it worked all right for the two nights we were there. My only complaints are 1) the carpet desperately needed replacing. It was badly stained and wrinkled, and 2) the toilet was so low that is was actually difficult to use. We're used to chair-height toilets in our home, but I can't believe these were even standard height. The young lady at the front desk who check us in couldn't have been any nicer or more helpful...she was a delight. She even took the time to call up to our room to make sure we had everything we needed. The hotel is not on the "main drag" of Ruidoso, so you have to drive to shops and restaurants, but it wasn't all that far away. Altogether a pleasant stay.

"Wonderful stay!!"

5
14/08/2018

Stayed here 3 nights and really enjoyed it. Room was large, clean and quiet with a mountain view. Very convenient to most anywhere in Ruidoso. The front desk clerk actually offered to let us check in 2 hours early which was so appreciated. The breakfast was simply delicious with two kinds of eggs, sausages, two kinds of fresh tamales, warm green chilis to put on top of anything, biscuits and sausage gravy, waffles, cereals, yogurt, 4 types of juice, several types of coffee and various breads. They need to replace the shower heads because they restrict the water flow so much that you end up using twice as much water trying to get shampoo out of your hair and shower gel off your body.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay! Our breakfast is amazing, as are our breakfast hosts! I am glad you enjoyed it! I will have maintenance look into the shower head. Thank you for bringing it to our attention! Holly Bailey Management Team

"TRIP"

4
06/08/2018

Staff was very friendly and helpful. Very nice room and good breakfast. Would certainly stay there again as would my friends. Rooms were very nice. Location was great with easy in and out. Check out was easy.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again! Holly Bailey Management Team

"A Gem"

5
21/07/2018

We were pleasantly surprised with this hotel and our stay. It is a beautiful updated hotel with a resort type look and feel. The room was CLEAN!!!! Excellent value will stay again. If you have not stayed at a Best Western in awhile give this one a chance. You won't be disappointed!!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are so glad you enjoyed your stay! Our staff works hard to provide a great product for our guest! Holly Bailey Management Team

"Just mediocre"

2
15/07/2018

Nothing special about this hotel, at best it's just mediocre. I needed help from the front desk and nobody would answer the buzzer-then I saw the sign that stated a phone number to call if I needed assistance. I did not have my phone with me, so I went back to the room, called the number and nobody answered. Disappointed. The room rate doubled from Thursday to Friday.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We apologize that you were unhappy with your stay. I do apologize that the staff was not at the front desk and didnt answer when you were trying to reach them. I did speak with them one on one and they were helping another guest with an emergency issue on the 3rd floor. Either way, it affected your stay and for that I do apologize! I will address it with management on a better way to handle a situation like that. During our busy season, our weekend rates are quite a bit higher then our weekday rates. During our slower seasons they are more comparable. Holly Bailey Management Team

"Best Western Plus or minus"

3
12/07/2018

After a bad start, we had a good stay at this Best Western Plus. The room was clean and spacious, the beds were comfortable, and the shower and bathroom were fine. The problem was that our room was not ready when we checked in about 5 p.m. after a 500-mile trip. The stated check-in time for this inn was 4 p.m. This was quite frustrating but it was even more aggravating that the desk clerk did not apologize for this inconvenience or make any offer to mitigate the problem. Other than that, the service was good. The breakfast was OK. The hotel is located a hillside above the highway entering Ruidoso from the southwest. It is 4 to 5 miles to the main tourist strip of restaurants, motels and other tourist shops. There is nothing within walking distance of the hotel.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We apologize that we did not meet your expectations! We have worked with the staff to try to ensure it wont happen again! Holly Bailey Management

"not quite a plus"

4
09/07/2018

boring motel, no personality to it, even pics on walls were either without area attraction or not existent, horrible breakfast, I was only one there, other two guys walked out after seeing food, I had a donut and one for the road. OK to stay, hard to find behind the Motel 6, could be its cousin

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. I apologize that you were unhappy with our breakfast. Typically we get great reviews on it. We offer a different selection each day of meat, eggs, a carb and biscuits and gravey as hot items, along with all of the usual continental items. On weekends we also serve tamales in addition to the items mentioned above! Holly Bailey Management

"BW Plus OR A MINUS ?????"

3
06/07/2018

pluses: clean, quiet, comfy beds...great breakfast all 5 mornings, safety in room and parking area minuses: shower apparatus a major problem for anyone with arthritis...forced to tub baths no carts at check-in checked 3 times batteries had to be replaced in the TV remote overhead fan control set on high; had to stand on bed to adjust speed no face cloths left the 3rd morning...left a 5 dollar tip each AM for 4 days one missing bedspread on 4th day weekend rates much to high even though lots of empty rooms; weekday rate is OK. This was our 4th visit in last 6 years to Ruidoso....will select another lodging on our next visit.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. I apologize you were unhappy with the shower apparatus. We are in the process of beginning to replace them as needed with different diverters. I will address the housekeeping issues directly with our housekeeping supervisor and make sure that it doesn't happen again. I apologize for the inconvenience and thank you for bringing this to my attention! Our rates during the busy season are much higher on the weekends, however the hotel sells out every weekend. I am not sure what gave you the impression we had lots of empty rooms! Our weekend rates during our slower season are more competitive! Holly Bailey Management Team

"Sad to see the rudeness of the front office, and the mistreatment of the lower staff."

1
03/07/2018

While generally a fan of the best western chain, definitely not a fan of the Ruidoso locations. Too bad tripadvisor does not allow me to choose zero stars. Witnessed extremely unprofessional management and horrible mistreatment of the housekeepers. I would not stay there even if the rooms were free. I think that Holly and Rose are a disgrace for managers and I have nothing but empathy for the foreign college students working each summer, who are treated like slaves and unaware of their rights in America. The department of labor should thoroughly investigate this place!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Being that you haven't stayed with us, I find this review hard to believe. We have not lied to, insulted or humiliated any of our staff. I can guarantee that choosing to do so would chase away the staff that I have had working for me for 10+ years. If you are going to make false accusations, please make sure you have documentation to verify it. Such as the memo's posted regarding lunches and breaks, the daily reminders on their housekeeping sheets, and time cards that show our students rarely work more then 8 hours in one day. If they do work over 8 hours in one day, we make sure they have an easy list the next day. If their security or care was a concern, the host company would have already relocated the students. The "ruidoso locals" who have tried to "intercede" on behalf of the students is the one landlord (from california) who is trying to isolate the girls for whatever reason. The same person who wrote this review and has harrassed both management and the hotel because we took our students out of an uncomfortable situation. Our students last year were actually quite happy with their season. Most we stay in touch with and some have come back for this season. Also, if there were similar complaints lodged last year, we wouldn't have been relisted as a sponsor with their host company this year. While I understand you were unhappy about being asked to leave their house last night, there are much more professional manners to handle the situation rather then trying to lie on the internet about how the students are being treated and make the hotels look bad. Being that management has already made it clear that you are not allowed on property, due to previous behavior, we wish you the best of luck. Holly

"Fantastic All Around"

5
29/06/2018

Best place we've stayed here! Clean, pet friendly, large rooms, super comfy beds, great pool, & amazing staff! Thanks so much to Rose and Erica for helping us! We came a day early and they helped us not have to check out and check back in since one night was booked under third party. They simply changed it up and helped us out! Breakfast was great with plenty of options! There's a playground for the kids and covered picnic area to use. We also enjoyed the pool and hot tub! We highly recommend and will stay her next time we come this way!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and that the staff was accommodating! Holly Bailey Management Team

"Go Elsewhere!"

1
18/06/2018

The clerk (Max) on duty when we checked in was extremely rude and short with us. We arrived at 3:15 and were quickly told that rooms would not be available until check-in time of 4:00 at the earliest. We said we would wait after he suggested we go grab lunch or look around town. At least six other groups had been told the same thing as they all came strolling in close to 4:00. Magically, we all got checked in right then. Amazing how suddenly all the rooms are ready. I've never stayed at another place where they don't try to get your room ready when you arrive, and they know you are waiting. I also reiterated my request to be on the top floor (3). Good old Max made sure we got first floor. The hotel is nice looking from the outside, and the interior of the rooms are decent. However, the walls are so thin that we could hear every footstep above us along with entire conversations and when the person next to us sneezed. The air units on the wall are so loud that you cannot sleep with them on. Luckily for us, it was fairly cool outside, and we could suffice using just the ceiling fan. This BW Plus was not inexpensive rate wise. I suggest you stay elsewhere (Elegante is cheaper) or rent a cabin in order to get some rest and relaxation as well as peace and quiet.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We apologize our check in time of 4 was inconvenient. On sold out weekends. We have to turn the whole hotel and sometimes this takes until 4 PM. Being that yourself and 6? Other parties all came in around 3:15, I'm sure you can understand that we had guests who had been trying to check in since 9am we were trying to accommodate. While we do do our best to try to get guests in early, sometimes it gets to a point where we can no longer do so and we enforce the 4pm check in time. I will address the customer service issue directly with max. I apologize about the issues with your room. I will have maintenance address them. Thank you. Holly Bailey Management Team

"Awesome stay"

5
30/05/2018

Everyone was nice, they were very welcoming and able to provide all info needed before being asked. Breakfast was awesome, everything was so good. My kids loved the pool too. We will be returning to this location again.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Management

"Ruidoso Memorial Day Weekend Stay"

5
29/05/2018

With it being a holiday weekend we found the hotel clean. The staff was friendly and courteous. The breakfast had a good selection. The pool and spa area was enjoyable. Our room was nicely decorated and clean.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Management Team

"Road Trip"

3
27/05/2018

Room on 1st floor, close to back exit, very noisy, could hear upper room foot steps & outside door closing. Front desk service needs improvement. Didn't get points due to "cannot earn points if you're using points to stay"; but we did get them at other BW. Didn't get the gift certificate at this BW as stated upon making reservation. Room, bathroom were very clean. Had problems adjusting water temperature in bathtub.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. The gift certificate is emailed out by the corporate office to the email address on file! Keep your eye out for it. Holly Bailey Management

"We will be back."

5
22/05/2018

Everything that we expected. Staff was terrific. Room was very clean. The only small issue that we had was the eggs at breakfast or dry and rubbery and didn't sit well on the tummy. But the waffles were great.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for the review. We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Management

"Excellent Stay at Ruidoso Inn"

5
20/05/2018

I stayed at the Ruidoso Inn for three nights about two weeks ago. My stay was excellent, from service to accommodations. The folks at Best Western Plus Ruidoso Inn think of everything, and their personal attention to guest comfort and provisions is commendable! Thank you!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for the review. We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Management

"Nice hotel; more attention to detail"

4
14/05/2018

This is basically a very nice hotel, with large spacious rooms in a wooded area at the edge of Ruidoso. The staff is quite pleasant, and the breakfast is above average. Two problems that could easily be fixed: the business center was closed (out of order) the entire time I was there, and the breakfast room is far too small (we had to wait for a table): this is a persistent problem at Best Westerns. Also I did not received any of the freebies I was entitled to as an Elite member (i only learned about this when I received a survey from the hotel).

"Nice surprise!"

4
13/05/2018

Friendly staff, spacious, attractive room. Nice breakfast. GPS took us through many twists and turns but we were told it was shortest route! Scenic location .We stayed only overnight but would stay here again!

"Excellent Experience on our Travels"

5
09/05/2018

The beds are excellent and very comfortable. Also, the room seemed much more spacious than I have seen at other properties. The hotel staff is very helpful. They went out of their way to provide us with information about things to do in the local area, hiking trails, etc. I highly recommend this place! Their breakfast is excellent.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! I will be sure to pass your kind words on to the staff! Holly Bailey Management

"E & S BW Stay"

4
24/04/2018

The Manager was courteous, the other person I'm not too pleased with. I've traveled to many places across this country I've learned to see when a person has contempt for me as a person. I'm not happy.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. Please contact me directly so I can follow up with the issues with the other person! We value our customers and try to always offer great customer service! Holly Bailey Management

"Disappointed"

2
15/04/2018

I'm a fan of this hotel chain but was disappointed. It wasn't just one thing. Understaffed front desk, dirty cigarette butt area outside the door near our room. Most BW serve breakfast at 6:00 a.m., this one 6:30. We drive 8-10 hour days so 30 minutes was enough to forgo breakfast. The room was clean but sheets have seen better days with pilling. I hope this gets corrected because it's a good location and has potential with some tweaking.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. I apologize that you were unhappy with your stay with us. We have addressed the issue with the cigarette butt area and have put new sheets into rotation. Thank you for bringing these issues to our attention. Holly Bailey Management

"Ruidoso snow "

4
21/03/2018

for the standard amount of 80 dollars this is a good hotel, could put the perfect qualification, just for one thing, that the shower was not useful and my boyfriend and I had to fill the tub to bathe with water glasses. they could improve. the breakfast very regular but the bed very comfortable. and everything very clean. at the reception they behaved very well. Other thing and the coffe is good.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! Our showers can be a little interesting to operate. There is a round piece on the tub spout that you pull down in order to divert the water to the shower head. The staff would have been more then happy to fix any issue in the room, as we do have maintenance on call 24/7. Please keep this in mind for y our next visit! Holly Bailey Management

"Spring break family vacation "

4
17/03/2018

We spent a few nights here during spring break. I had checked around other hotels/ motels and found this facility would suit our family's convenience on a budget. Room was a bit bigger than usual with a sofa and desk. Very clean inside and outside, breakfast was good. I liked the fact different items were offered each day. I wasn't crazy about the scrambled eggs one day; they tasted like powdered eggs. The tamales and green chili salsa made up for it the next day. I really appreciate management opening the conference room to accommodate guests when the dining area was full. I only had two issues that I addressed to management before I checked out. They said they would take care of it. All hotel staff were courteous, polite, helpful, and professional.

Holly B, General Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! We try to keep the breakfast with a large variety for our guests! Thank you for bringing the issues to our attention. We like constructive criticism. It helps us make our guests stay that much better! Holly Bailey Management Team

"Customer service"

1
02/01/2018

Had transportation problems getting to Ruidoso, called at 11am. The morning of my check in date to cancel, explaining the problem. They refused to cancel the first night and charged me for 1 night. On your confirmation there is a code, they claimed that is your notification you have to give 24 hr. Notice. Good luck finding it or understanding it. The girl I talked to answers to phone hello, no welcome to BW. You have no idea where you called or who you are talking to. She was rude, and could of cared less that they were taking advantage of you. The manager never even had the courtesy to call me back, she made the rude inconsiderate millennial immature kid call me back. Stay away from this place and plan to get billed if you have to cancel, oh unless you die or have a medical issue. They will take your money, for no service and prolly turn around and rent your room,double dipping. Terrible unethical service.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback but a few things were misconstrued. 1. All of our phones are automatically answered with an autoattendant, which tells you exactly what business and what town you are talking to. It also gives you the option of pressing 1 for a reservation or staying on the line. 2. I dont have any "rude, inconsiderate, millennial immature kids" working on my staff. While I do happily employ "millennials", my staff is trained in customer service. 3. I never had a request for management to call you, had you left a voicemail if I was off property I would have happily responded. 4. If you cancel as noted (had you called 24 hours prior) we would have been more then happy to cancel for you with no fee. However, we do strictly adhere to our cancellation policy to ensure that we are being fair to all of our guests. Our cancellation policy is in place for a reason. During the busy season our cancellation policies can be 72 hours and in some events 7 days. This is during our busy times when the hotel is in high demand. This allows us to be able to accommodate a large majority of our guests. We wish you the bust of luck in the future! Holly Bailey Management

"New Year's getaway "

1
31/12/2017

I pre-paid for the room prior to arriving, yet my card was charged again for $226 after I checked in. Was supposed to be a fun New Year's getaway but was ruined due to this hotel charging me again for the room that was already paid for. Staff at the front desk basically told me there's nothing they can do about it. Thanks for ruining my trip!! Definitely never staying here again and I will tell everybody I know that is considering visiting Ruidoso to stay away from the Best Western Plus!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. I apologize that you had an issue during your stay. It has been addressed one on one with the staff. We preauthorize all cards the morning of arrival to guarantee the room and the front desk clerk accidentally did yours, not realizing it was an advance purchase. I have pulled all of the front desk staff into a meeting and explained in length what they need to be looking for and what we can do to ensure the issue doesn't happen again. I apologize that it ruined your new years. We do try our best to fix any mistakes made, unfortunately even though we corrected the issue on our end immediately it does take the bank a few days to release the preauthorization on their end. If you will contact me directly at either Best Western, I will make sure that we make up for the issue during your next stay with us, should you chose to return. We would love to show you that is not typical of our hotel! Holly Bailey Management Team

"Best place in town"

5
23/12/2017

Staff was very friendly. Answered all of our question and were helpful. Gave recommendations of places to eat and shop! Breakfast was on point. Food never ran out. Rooms were clean. Close to everything in town!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Management Team

"good choice"

4
02/12/2017

Chose BWR because of price and amenities compared to local resort prices.Service was great, room was comfortable. Break fast was good. only negative was towel shelf in bathroom was pulled off wall and when notified front desk explained that a work order was in place but was not resolved yet. I believe another room should have been offered.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! I do apologize about the maintenance issue and how the staff handled the issue. It will be addressed immediately to ensure no further issues arise. Thank you for letting us know! Holly Bailey Management

"Our Saving Grace"

4
30/11/2017

We decided to try this hotel at the last second due to having a TERRIBLE experience in another hotel that same day. We did not have prior reservations but they got us a room without hesitation. They worked to give us a good deal for being reward members and were very accommodating. We felt welcomed and absolutely relieved that they had rooms available for us. Staff was wonderful! Rooms were nice and clean. Room was very spacious and beds were comfortable. This has become our "go-to" hotel when we are in Ruidoso ever since!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We are glad that the staff was able to make your stay enjoyable and your trip to Ruidoso better! We look forward to the future visits from you! Holly Bailey Management

"Great Hotel"

5
27/11/2017

Super comfortable. The decor felt like home. Very cozy. No problems at all, very friendly/helpful staff. Great indoor pool. Very nice and clean. Loved our outside view from the room. The cleaning staff was very good, we stayed 2 days and the room stayed clean thanks to them.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay! We look forward to seeing you again! Holly Bailey Management

"Great Value"

4
20/11/2017

Great place to stay, friendly staff and great breakfasts. Rooms look new and remodeling was in process, lobby was not as inviting as other BW plus but I'm sure that is planned in the remodel. I will certainly be back when the area.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We are excited for the brand new carpet! Holly Bailey Management

"Always a welcome visit"

5
20/11/2017

I travel a lot. I stay a several hotels of different kinds. When I'm in the Ruidoso area, this Best Western Hotel is always my go to Hotel. Although there are other hotels available, this particular BW is consistently a quality hotel.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you love the property! We do our best to provide superior customer care! Holly Bailey Management

"Room Reveiw @ Best Western Plus"

5
20/11/2017

The room was very attractive & clean. We enjoyed our stay. We enjoyed the breakfast very much. It was served in a timely manner, and the items went beyond the usual. The staff was very friendly. We would highly recommend this hotel to our friends.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We pride ourselves on the cleanliness and condition of our hotel! We are glad you enjoyed it! Holly Bailey Management

"Birthday Weekend"

5
16/11/2017

This was a two night get away, it was off season so the price was good and the hotel was not so full, but November is a great time to visit Ruidoso for the colors of the trees and the weather, not too hot but not too cold. a light jacket will work. The hotel has an elevator, the rooms are spacious, bed was comfortable, breakfast was better than most, the indoor pool was a bit chilly but the hot tub was relaxing. Because it was my birthday the staff made me a card and they all signed it, how does it get any better than that? Id stay there again,

"A New Home"

5
13/11/2017

Best Western Plus sits on the side of a mountain - the view is magnificent. The feeling when you walk through the door is warm and inviting. You feel like you have just arrived home. The employees treat you like you are their best friends. The knock themselves out for the guest. You just never want to leave. I think I could live there in the one room and be very lazy and happy.

"Best Western Plus Ruidoso NM"

5
08/11/2017

Nice property. Spacious rooms, nice staff. Very comfortable. Very reasonable rate. I would highly recommend this property to couples and/or families, as the rooms are very comfortable. Conveniently located in Ruidoso, central to town.

"Good-bye Hilton I am a Best Western Customer Now"

5
06/11/2017

We travel a lot and this was by far my best hotel experience, the staff was so friendly and helpful. The room was spacious, clean and the overall hotel was in great condition. Can't wait to book our next trip not only to Ruidoso but all the other states we have on our bucket list to complete

"get-away week-end"

5
25/10/2017

great place for relaxing and enjoying one another has hot tub swimming pool and excise room that two can enjoy good location for touring many historical areas and natural landscapes to see within the area

"SOME GOOD, SOME DISASPPOINTMENTS"

3
23/10/2017

On the plus side, the staff was excellent. We were greeted very warmly and each time we returned to the hotel, someone always asked us about our day. Room was average. However, housekeeping left something to be desired. One day our waste baskets were not emptied, and another day it looked like they had not finished making the beds. Also, the bath towels were threadbare. The breakfast was decent and the attendant always came by everyone's tables to ask if they needed anything. Room was quiet and ample parking.

"Clean and Quiet and Friendly"

5
22/10/2017

This was a very nice hotel just outside of town, away from traffic. We spent two nights here, our room was very comfortable and quiet. The breakfast buffet was good. My husband had the tamales, I had the biscuits with gravy. All of the staff were pleasant, cheerful, polite, helpful. I would stay here again, any time!

"rooms are a joke"

2
11/10/2017

Rooms are filthy but staff are great. I have never been to this little town and was so excited. We got to BW a day earlier than our reservation so we were offered a suite. Due to our early arrival we took it. We were told there was a small stain by the couch, we said no problem. When we got to the room there were stains from the door to the window. There room got worse from there. We were told the entire hotel would be getting new carpet the week of 10/7/17. That wouldn't address the window treatments that were torn. The old dirty furniture. I am not sure I would give this BW another chance but he staff were so great I would consider it.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. I am a little confused though! Our hotel just got brand new furniture, new art work, new lighting and recently had new window treatments done (all within the past 2 years). We are working on getting the carpet throughout the hotel replaced at this time. I apologize that you felt the hotel wasn't clean and these items weren't up to par. We do pride ourselves in our cleanliness and upkeep of the property. Holly Bailey Management Team

"Close Proximity to Historic Lincoln "

4
10/10/2017

If your planning on staying near Historic Lincoln this is a good option. It is close, about 1/2 hour drive and offers a clean comfortable room. The doors are hollow so there is a bit of sound travel in the halls, but overall quite. The staff is pleasant and they offer a complimentary breakfast.

"VERY dissatisfied!!!"

1
09/10/2017

Horribly overpriced for the condition of the room and overall building safety and security. I would not recommend this hotel to anyone as when we notified the front desk of the issues & problems, they insisted it was our fault for not leaving the room for the entire day so they could fix the problems. The problems included torn & worn carpet to the point it became a tripping hazard, door to room would not close on its own, broken grout in the bathroom & laying all around, carpet installed in front of the refrigerator so it was very difficult to open & close, outside/side door to building was unlocked all day & all night, sliding doors between rooms of suite all had handles on one side making it almost impossible to open from inside the second room. Overall, VERY disappointed in the quality, cleanliness, security & price of this hotel.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. The only issues brought to our attention the morning of check out, was that your son was dissatisfied with the fact that the door wouldn't close on its own and that there were not handles on the inside of the sliding doors. While I understand both were inconvenient, both were a quick fix which certainly wouldn't have taken all day. The additional issues were never brought forward until a later email received by management; which was again after check out. During our courtesy call back (the call we make to see how everything was in the room) there was nothing reported. We didn't get a response to the email we send to our guests staying over asking if they need anything additional. While it was never stated that it was the guests "fault" we did let them know if they had let us know about the two issues reported, we would have gotten them immediately fixed (which was done as soon as the room was vacated). We are replacing the carpet throughout the entire hotel and already have maintenance checking on the other issues mentioned after departure. We apologize you didn't enjoy your stay with us. Holly Bailey Senior Management

"Good value in off season"

5
04/10/2017

The hotel met our expectations, nice spacious room, clean, lots of plug for electronics. Breakfast was the BW standard prepared by a nice staff person. The staff was friendly and helpful. We were there on weekdays in the early fall, the off season, and felt the hotel was a good value.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay with us! Holly Bailey Senior Management

"Great Stay"

5
03/10/2017

Upon arrival we were greeted with a warm smile and delicious cookies! Our room was spacious and comfortable. We would recommend staying at this property - we try to plan our travel to be able to stay overnight at this BW plus!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay with us! We look forward to seeing you again! Holly Bailey Senior Management

"Excellent Hotel, Great Staff, Fantastic Stay!"

4
02/10/2017

My company and I stayed here while on a project for the US Forest Service. WQe loved everything about this BW, and we stay at a lot of them. The staff is friendly, accommodating, and professional. The rooms are clean and nice. The breakfast is excellent (given the price point) and all-in-all, we were duly impressed. My guys especially liked the beds and remarked they all got an excellent night's sleep in them. We would recommend and stay here again.

"Best Western Plus - Ruidoso"

5
30/09/2017

The rooms seem to have gotten upgraded from previous stays and the staff remains friendly as always.  It is also nice to see that the staff is the same from a year ago and that the staff remembers us from previous stays. Great Job.

"Nice Hotel"

5
29/09/2017

Good quiet place to stay in Ruidoso which can be a very noisy tourist town especiasll along the major routes which is where most hotels are locaterd. This Best Western is back up the mountain way above the highway with back view to a mountain with trees and front views down towards the quite far away highway. Unlike the last two Best Westerns we stayed in in West Texas the pool and hot tub both worked. This is a good place to stay.

"Great Motel in Ruidoso"

5
19/09/2017

Place is extremely clean, Staff are extremely helpful and kind. Our room was large including a desk and sofa This motel has the best breakfast in the Best Western chain which includes Red and Green Tamales with green chile salsa!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We try our best to provide a superb breakfast for our guests! Holly Bailey Senior Mangement

"The best complimentary breakfast"

5
17/09/2017

The room was large with 2 queen beds and a sofa/bed. Everything was clean. The staff was friendly and helpful. The pleasant surprise was the breakfast. I have never had a complimentary hotel breakfast that was as good as this one. We stayed on a weekend and I understand that the breakfast is a little better on the weekend. Some of the food items looked and tasted like they were prepared by hand locally like the green chili chicken breakfast tamale. The salsa also seemed homemade. You will not regret the breakfast at this hotel.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback! We do offer a 1 of a kind breakfast!! Holly Bailey Senior Management

"Clean and comfortable "

5
13/09/2017

My daughters and I stayed one night at this hotel while visiting Ruidoso, New Mexico. The hotel was easy to find. The room was clean and the beds were comfortable. They had a breakfast buffet with a good variety of food to eat. We enjoyed our stay, and it's a hotel I'd gladly stay at again.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay with us! We look forward to seeing you again! Holly Bailey Senior Management

"Unbeatable Experience"

5
11/09/2017

I have stayed in Best Westerns across Texas (from the top of the panhandle to the coast of the Gulf of Mexico and everywhere in between) and this one in New Mexico has.. by far.. the friendliest staff. Thank you for the kind hospitality and the caring demeanor. The staff here really does go above and beyond.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We will pass your kind comments onto the staff! Holly Bailey Senior Management

"All American derby"

5
09/09/2017

I call and made arrangement at you motel very good service food was great very clean and everyone was very nice. The only thing I felt was wrong was the price of the last couple of days knowing that you would fill up so that you could charge more I just don't feel that is the right thing to do when you have paid for 3 days before

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. I apologized that you felt the increase in price was unfair. We do our best to accommodate our guests and stay in competition with the rest of the hotels in the area. Throughout the year, our fees are always higher on the weekends! Holly Bailey Senior Management

"Lovely hotel on the outskirts of town"

4
08/09/2017

Windows open on this property which is a plus for me. On a hillside below a subdivision with fireplaces. Better air if you stay on front of building. You will not have exhaust odors from kitchen. Furniture throughout hotel is too dark. Rugs are worn bare in king room. Comfortable bed and good tv. Great hotel staff!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. We will be getting brand new carpet throughout the building between sept/oct! Holly Bailey Management Team

"Great Place to Stay in Ruidoso!"

4
29/08/2017

This Best Western is an affordable, clean, quiet hotel, and in a great location for all the local events. The staff was awesome! The breakfast offered all the standards, plus omelets, waffles, biscuits and gravy and more. We have stayed at this hotel many times with no complaints - it's our "go to" hotel for our quick trips to get our mountain fix!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and appreciate your feedback! We look forward to seeing you again in the future. Holly Bailey Senior Management

"Great Place to stay & has great views"

5
24/08/2017

My husband & I stayed here 3 nights & it was a very nice place & had great views. The staff was very friendly & the breakfast area was large & clean. We did not know it was the 2nd busiest weekend of the year. It is a very quiet motel up on the side of a hill. We always try to stay at Best Westerns. The only problem that was mentioned by the staff, was that the televisions had a problem as the screens were dark & could not be lightened.. Otherwise, this is a great place to stay. The rec room as well as the pool area were great & always clean.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and had some peace and quite in our lovely mountains. We look forward to seeing you again! Holly Bailey Senior Management

" Long weekend at the horseraces"

4
22/08/2017

Stayed 4 nights. Nice clean room, friendly staff, reasonably priced compared to rest of motels. Enjoyed being away from hustle and bustle of the downtown shopping area. Easy access and parking. Good breakfast. View from window on 2nd floor was under roof for pool (reason for 4 ranking).

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey Senior Management

"GREAT STAFF!!"

5
22/08/2017

Is this the fanciest place you'll stay? No. But it's clean and the staff was amazing! We're considering retiring in Ruidoso. We asked a lot of questions and the staff was very helpful! The breakfast was actually quite good as well. We at there every morning!

"Friendly Staff - Clean Hotel - Comfy"

5
21/08/2017

We were very happy at the Best Western Plus in Ruidoso, NM. The rooms were clean and comfy. There was no traffic noise. The staff was very helpful and made recommendations as to what to see and do. The breakfast was served hot and had a good variety.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your rating. We appreciate your feedback and are glad you enjoyed your stay. We have amazing tamales during our weekend breakfasts! Holly Bailey Senior Management

"Need Best taken out of the Name"

1
21/08/2017

Dirty walls, breakfast provided wasn't good (went to Inn of the Mountain Gods to eat). Air didn't work that well only cooled part of the room, only one staff member was friendly. Over priced for what is provided. Won't stay here again, recommend if you have nowhere else to sleep. People running around making noise, I called to complain and nothing was done about it.

"Good rates, value, and service for a resort town hotel!"

4
17/08/2017

Very friendly and helpful staff. Convenient location just outside city limits. Third floor rooms very quiet, with mountain views available. Room size exceptional for price range. Our $88 room with 2 queen beds had a spacious seating area by window with sofa and large desk. While bath room was small, it was updated, modern and well-equipped. We appreciated getting good quality, comfort, and service in a popular resort town,at a price that fit our budget!

"Very hard inexpensive beds- Great staff and Cleanliness"

2
17/08/2017

The bed was so hard we couldn't sleep all night. They were like boards. The staff was great and they tried to help us find another room with better beds, however, all the beds were hard. The staff said the beds were fairly new which tells us the owner bought cheap beds. Otherwise, the property was great and the staff and housekeepers were top notch. If you want a really hard bed, this place will be ok for you.

"Champagne and roses"

5
17/08/2017

We mentioned to Rose the Hotel Manager that it was our 41st wedding anniversary and she came to our room with a bouquet of roses, two wine glasses and a bottle of Champagne, all compliments of the Best Western. She made our stay a wonderful experience. The staff, the room and the breakfast were all great.

"Very Friendly Staff"

5
14/08/2017

It's been a long time since I stayed at a Best Western and I was pleasantly surprised with my stay. Super friendly staff, great breakfast and nice quite room. I would definitely stay at another Best Western plus in the future.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. I will pass your kind comments on to our staff! Holly Bailey Senior Management

"Best Hotel"

5
12/08/2017

Good place to stay. Room was very nice and clean. Breakfast was hot and fresh. Will stay again. Employees very polite and helpful when needed something.This is a very quite place and good view and easy to get to off of Main Hwy. Close to race track and places to shop.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. I will pass your kind comments on to our staff! We look forward to seeing you again Holly Bailey Senior Management

"Great staff, very nice hotel."

5
06/08/2017

My stay was great. The staff was extremely nice. The location of the hotel was perfect. The price was reasonable. My only issue was the check in time was not until 4. I was not a huge fan of it being so late because I had already been on the road all day. The lady at the desk helped me out though. The other bests western in this town was not willing to work with me at all.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay! Holly Bailey Senior Management

"Old But Clean"

3
05/08/2017

Facility was clean but old. Staff smoke right outside front door which looks unprofessional and problematic for those of us with asthma. Many guests appeared to be workers in the area rather than tourists. Get down to breakfast early, otherwise it's not very appetizing. After first morning, we ate elsewhere for breakfast.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We apologize about the smoke issue, it has been addressed. We are glad you enjoyed the rest of your stay. Holly Bailey Senior Management

"A little trip with a twist!"

5
04/08/2017

We took the kiddos out of town for a night and stayed here. Unfortunately, my son picked up a stomach bug and well, let's just say, it wasn't as much fun for him! Thankfully, Laura, the lady at the front desk was extremely kind and compassionate even though he got sick in one of the trash cans! She was so pleasant to us the entire time we were there and she asked how he was feeling every time she saw us. Anytime we needed anything, she made sure it was brought to us promptly and with a big smile! Kudos to her for being such a wonderful employee and person!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are sorry that your kiddo got sick, but glad you were able to make the best of it. I will pass your kind comments onto Laura! Holly Bailey Senior Management

"reunion"

5
03/08/2017

M wife and I like Best Western hotels & Resorts. its staff is great and they make it easy to check in and out. Love the room and it is clean all the time we stay at Best Western. Also they have a great breakfast to choose from and is well prepared.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay! Holly Bailey Senior Management

"Weekend Get Away"

4
28/07/2017

We were at the Inn of the Mountain Gods Resort and Casino for a Concert. The hotel was located close enough to get to and from in a short time without a lot of traffic yet have easy access to everything else. Race Track, Down town, Wal-Mart etc.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay! Holly Bailey Senior Management

"Staff is so friendly and rooms are lovely"

5
28/07/2017

Enjoyed stay. Rooms were clean, breakfast delicious and staff was excellent. Everyone spoke and wished you a good day. It was quiet and the beds were great. Only thing I would change are the dispensers for soap, shampoo and conditioner. Good price but was shocked to see the price go up $60 on Friday and Sat. That was never mentioned.

"Great Hotel Experience"

5
26/07/2017

Our experience during our 5-night stay was one of the best in the years we have been coming to Ruidoso NM. On par with the more expensive locations we have also stayed at. We will definitely book here if we come again.

"Big clean and comfortable rooms"

5
24/07/2017

Hotel Front Desk Clerk, was very helpful and friendly when we arrived. Rooms were big, clean and comfortable beds. Hotel is located centrally so it's not too far from race tracks, down town shops and restaurants. The rates are comparable and we would most definitely stay at this location again.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to having you back again! Holly Bailey Management Team

"Relaxing visit and great hot breakfast."

5
19/07/2017

We enjoyed our stay at the Best Western Plus in Ruidoso NM. The rooms were clean and A/C worked great. The breakfast was great and the staff ws super friendly. The hotel was clean and the shower was hot. I would certainly consider staying here again.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We take a lot of pride in our property. We look forward to having you back again! Holly Bailey Management Team

"2 nights in Ruidoso"

5
17/07/2017

Friendly staff. Knowledgeable on things to do, restaurants, etc. in Ruidoso Nice location, convenient to town. Great breakfast with multiple choices. Room came with a great desk to work from for some business on my laptop. Free WiFi.

"Trip to Ruidoso New Mexico"

5
16/07/2017

Good nice motel with an excellent breakfast and service staff. Weekend rates are very high. Much better value during the week. The service staff is excellent. There is no reason to add to this review except to satisfy TripAdvisor requirements so I can get off this webpage, because the skip this step button does not work.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! Thank you for the additional information, I needed to laugh and can totally understand the frustration over the response requirement. Holly Bailey Management Team

"Nice room"

4
09/07/2017

My husband and I stayed here for 3 nights while on vacation. The front desk people were great in greeting us as we checked in. The room was very nice and the bed was comfortable. The tv remote control didn't work well. Don't know if it was a network problem or not. We asked them to check into it, but didn't get the issue resolved. Also, neither one of us recall getting the password to log into the wifi there. We only ate breakfast there on the morning that we were leaving. Holly, the manager, was nice and coming to ask if all was okay with the breakfast and our rooms. The lady that was taking care of the breakfast was very nice and helpful. The main reason that I didn't give a 5 was because of the issues with the tv situation, as my husband enjoys watching tv in the evenings and he couldn't.

"Great for price"

4
09/07/2017

Good place overall except the carpet in the room was coming loose and bubbling up, great location nice indoor pool, big room, the wifi was extremely slow, the hiking trail was nice the "playground" needed a lot of work, beds were very comfortable

"Nice rooms & Laura front desk is the best"

4
07/07/2017

The room was large, clean, modern & very comfortable. Laura at front desk is a sweetheart., great customer service & a genuinely kind & happy person. Water pressure in shower is poor & Wi-fi is very poor. If it weren't for the Wi-fi I'd give 5 stars. Owner/management should invest in better faster wi-fi - router system. In today's day having good wi-fi is very important.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback. We are glad Laura made such an impact during your stay and will be sure to pass that on to her! We did just upgrade our wifi recently, we will reach out to our provider to see what the issue is! Thank you for bringing that to our attention! Holly Bailey Management Team

"Nice Hotel to Stay At"

5
04/07/2017

We were there just one night traveling through Ruidoso but enjoyed our stay. The hotel had a great view on the side of a hill overlooking the valley. The room was clean and spacious and the Wi-Fi worked flawlessly. The indoor hot tub and pool was nice after a long day on the road and the hot breakfast the next morning was good way to start our day. Located just off the main street going through Ruidoso so getting around was a breeze.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and look forward to seeing you again in the future! Holly Bailey Management Team

"Tammie & John"

5
01/07/2017

We truly enjoyed our stay at the Best Western plus in Ruidoso. Like As I said the only issue that I saw was the rocking back-and-forth on the toilet which was not a big issue and I took my Apple TV and it would not hook up to the Internet it was blocked. That happens every time I stayed in the best western.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We have had maintenance address the issue with the toilet and are working with our internet provider to figure out the apple tv issue. Thank you for bringing both to our attention. Holly Bailey Management Team

"Excellent Stay"

5
28/06/2017

The hotel staff was welcoming and very helpful. The property was attractive and well maintained. My room was quiet and very clean. It was raining very hard on and off through the late afternoon and evening. The staff was constantly mopping up the lobby floor to keep it clean and safe for the public. I highly recommend the Best Western Plus Ruidoso Inn.

"Quick get away"

5
26/06/2017

We were very impressed with this hotel, the room was spacious, bathroom shower/bath was new and enjoyed having a ceiling fan in addition to ac., the bed a little lumpy for us but still overall super stay! The room was clean and comfortable. The check in clerk Damien was very friendly and helpful. The breakfast was great, lots of food choices, food was good and hot. The breakfast staffer was very nice and kept it stocked.

"Wonderful experience."

5
25/06/2017

Beautiful hotel staffed with warm, caring people who went out of their way to make our stay an experience we want to repeat. The rooms were clean and fresh smelling. Each of the staff greeted us with smiles and asked us how our stay was going. The front desk ladies greeted us by name each time they saw us and took the time to talk to us about our stay. The breakfast was very good, with tamales being offered on Saturday. This is a hotel by which we will be judging others we stay at in the future.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and loved the hotel! I will be sure to pass your kind comments onto the staff! Holly Bailey Management Team

"Big rooms, good price "

4
23/06/2017

Great room and great value. Really big room and very comfortable beds. A little dated, but for the price it was great, $97 with tax. Was a small mix up between hotel and booking.com, but fortunately we were able to get a room.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We are working on our decor to make it a more modern look! Holly Bailey Management Team

"Excellent staff, super-large room, great location"

4
21/06/2017

We reserved a king suite and wound up on the 3rd floor in the largest hotel suite we have ever stayed in for a chain hotel. It was awesome! The hotel is very clean and accommodating for all your needs. It was very reasonably priced ($130 on the weekend and $85 during the week--including all taxes.) While Ruidoso is very small, this hotel is situated in a quiet and convenient part of town. Highly recommend.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! Our suites are amazing! Holly Bailey Management Team

"Nice People not so nice room"

3
19/06/2017

There was absolutely no water pressure. The ice machine in hall was extremely loud. It sounded like there was an acrobatic troop practicing upstairs. The staff was friendly, attentive and caring, they were outstanding. I have stayed here many times this was the first bad experience.

"Good for large families"

4
19/06/2017

Plenty of room for our family of six. The bed was really comfortable. The hotel was easy to find off the main road. The layout of the room allowed us to close off the kid's room and work in our own. Overall really good experience.

"Best of the Best"

5
16/06/2017

We were very late to arrive, staff assured us our room would be ready and waiting for us. The staff were more than courteous. Room was very spacious and comfortable. Hot breakfast was fabulous. Will definitely return!

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback! We are glad that you enjoyed your stay with us and I will be sure to pass your information on to the staff! Holly Bailey Management Team

"Anniversary trip"

4
15/06/2017

We used our points for an overnight trip on our anniversary weekend. (If you haven't signed up for points with the hotels you frequently stay at, you're missing out on a great benefit - especially if you travel a lot.) The full breakfast was really good - plenty to choose from, one of the best ones we've had. By the time we were able to go down to eat it was almost at the end of the serving time, but the server said she would be there as long as we needed her. Every staff person we met was very friendly. Just a couple of things on the negative side. The tub faucet leaked like a sieve, and when we were checking out we reported it to the desk clerk. She said she would get that note to the maintenance man and have it taken care of. We were in a 2 queen room, and one of the mattresses had a definite sway to it so we slept on the other bed. We rested really well. The room was clean, comfortable and quiet. It was a very pleasant stay.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback! We are glad that you enjoyed your stay with us and I will be sure to pass your information on to the staff! Holly Bailey Management Team

"Super!"

5
28/05/2017

The location is great. Rose, the Assistant Manager, is VERY friendly and accommodating. At breakfast, the General Manager came to the tables to welcoming us, and to see if everything was OK. We will stay here on our next visit to Ruidoso.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! Holly Bailey Management

"You can't go wrong! Excellent value!"

5
27/05/2017

Best Western Plus in Ruidoso, NM was comfortable, breakfast - full meal - many options of what to eat - and it was very good too! Caring, professional staff made sure all of our needs were met - map of surrounding area - shopping - gambling - great places to eat and things to do! This is a wonderful area to explore - from White Sands Missile range to the Lincoln county cattle wars to Billy the Kid - everyone will find something to enjoy and learn.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! There is so many fun things to do, whether you are an adventurer or here on a family vacation!! Holly Bailey Management

"Great, Great Hotel"

5
26/05/2017

We have stayed here twice and highly recommend this hotel. A bit hard to get to as it is upon a hill. The people there are very helpful, there is fresh coffee and cookies in the lobby, and the rooms are large. We had a suite which had ceiling fans and two bedrooms. The bed is comfortable, the bathroom is large and you have a vanity in the bathroom and another just outside the bathroom. There is both a microwave and frig. Breakfast area is large, selection is good, and coffee plentiful. This hotel is not far from either the casinos or downtown Ruidoso.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback! We are glad you enjoyed your stay with us! We have been working hard to keep the rooms up to date and have been making a lot of changes! We are glad you enjoyed them! Holly Bailey Management

"Perfection"

5
22/05/2017

We had peace and quiet. Wonderful view from the second floor window, fun watching the birds. Great hiking trail, or just sitting outside protected from the weather, enjoying the view. Breakfast was fantastic every single morning. Wonderful place to stay. I would almost like to live there we felt so pampered.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! Holly Bailey Management

"Fantastic property!"

5
16/05/2017

My friend and I spent one night at the Best Western Ruidoso Inn yesterday, and what a great experience it was. We got an amazing low rate and the room was huge - one of the largest I have seen. Spotlessly clean (with the exception of the carpet, which is scheduled to be replaced). Staff was just outstanding, always checking to see if we needed anything. Beautiful large indoor pool with a stone waterfall feature and a great hot tub. Couldn't have asked for more.

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! Holly Bailey Management

"Customer svc"

5
15/05/2017

First time staying in a Best Western Plus and the experience was great. The staff went out of their way to make us fee welcome...awesome customer service. Air conditioner was not cool enough but we overlooked it because of the customer service.

"great location"

5
02/05/2017

This is an older hotel that has been remodeled. We enjoyed our stay. The room is large and was very clean. The beds are comfortable. The breakfast was excellent. The staff goes out of their way to be friendly and to take care of whatever you need. There is a nice outdoor sitting area to meet with friends or to just enjoy the view. we have stayed at this hotel a couple of times and will return.

"Dlightful Hotel on the Hill"

1
17/04/2017

The Best Western Plus Ruidoso offered the most enjoyable stay my family experienced in years. The rooms were spacious and clean, the heated pool relaxing, the breakfast plentiful and the staff helpful and pleasant. The location on a hill above the town is fun and convenient. The price was right and so I would definitely stay here again. Regards, Rick C.

"Best Room for families"

5
14/04/2017

The room was HUGE! It had a sink in the restroom as well as a sink and vanity area outside of the restroom. There was a separate bedroom with 2 Queen size beds and a tv, and a common area with a King bed, a couch,a chair with ottoman and a tv. The mini fridge was larger than usual and there was a microwave. Breakfast was great every morning as well. It was fully stocked with meat, potatoes, eggs, waffles, pastries, cereals, and yogurts. We would definitely stay here again!!

"Service!"

4
12/04/2017

This hotel is above average in its class, but what makes it exceptional over the other hotels, is the staff. They couldn't have been more friendly. They were quick to offer assistance and were helpful for every request. The room was spacious and the wifi connection was excellent. TV had ample choices of channels with a built-in TV guide. Bed was comfortable and we slept great. The fitness room was well maintained and well equipped. The breakfast had a good selection, other than I would have liked to have seen fresh fruit offered. Best of all, they had cookies and coffee available 24/7! We will return!

"Weekend away"

4
03/04/2017

The hotel was very clean and the service very good. The breakfast was better than expected and the location is close enough to the town and the casino to make it. The only thing is that the restrooms could use a little touch-up especially in the showers and the towels were very worn. They have an indoor swimming pool that is he is and a hot tub. The exercise room is okay as well. Parking is plentiful. The beds were very comfortable. It does not matter what for you request?

Holly B, Manager at Best Western Plus Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback! I will be sure to look into and take care of the issues with the showers and the towels. Thank you for bringing them to my attention! Holly Bailey Management Team

"Nice view, good breakfast."

4
01/04/2017

We stayed in a mini suite and it was very roomy and clean. The hotel is a little out dated but kept up well. The free breakfast was very good. ( the first where they had fresh tamales for breakfast and fruit). The pool is indoors but a very small exercise room. Very nice for the price.

"Great hotel"

5
01/04/2017

The staff was friendly and so helpful. The room was very clean, comfortable and roomy. One of the most comfortable beds I've ever slept on. The breakfast was very good with many choices. The hotel in situated up on a hillside and is quite beautiful. Highly recommend.

"Great Place to Stay"

5
21/03/2017

We stayed at the Best Western Plus Hotel in Ruidoso recently. It is very a clean and quiet hotel. The price to stay there is very reasonable. It is very family friendly. It has Free breakfast and an indoor pool. It is a short drive to great shopping in downtown Ruidoso. We were there on business. They allowed us to fax business papers. The front desk was very helpful. They have an honest staff as well. My husband left his IPad. They called to tell us and they are mailing it up us.

"Amazing Stay with Amazing customer service"

5
27/11/2016

My stay here couldn't have started any better. Rose was so attentive to us and the others while in the breakfast room, she poured our coffee asked if she could get us anything else and even cleared our plates, and let me tell you she is a ray of sunshine, her smile and kindness is very evident of the kind of person she is.

"Most amazing"

5
19/11/2016

We are currently staying here and are amazed. We had the best breakfast bar we have EVER had at any hotel. They had Spanish omelets, gravy, and of all things tamales (including chicken). They were like home made. Then one of the employees came around offering coffee like we were in a restaurant. AMAZING In addition, the room is HUGE with more room than we need, a bed that is absolutely right on and channels galore on the TV (watching football right now). HIGHLY recommend this place and the view from the front of the hotel is amazing too.

"Beautiful!"

5
17/11/2016

Beautiful grounds and room and very friendly and helpful staff. Kitchen amenities are always a plus on long trips such as ours. Stayed in off season during week days so was quieter than normal, so we were allowed to use the pool and hot tub a bit later than usual. Nice touch!

"Great Hotel"

5
13/11/2016

This hotel is excellent. I will stay there again. Nice exercise room, pool, and hot tub. The breakfast was excellent, but would like a granola option for cereal. The lady who took care of breakfast was great and helpful.

"Ruidoso Beautiful"

4
03/11/2016

Our room was a king, non-smoking, 1st floor, quiet and clean plenty of room to move around. Breakfast food was fresh and presented well. In-door pool and spa very nice. Staff was professional and friendly Roseann was especially nice. Hotel does sit back off the main road and up a hill, but is easy in and out. Covered outdoor sitting and small play ground for children (swings and slide). Not animal friendly.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. We are glad that you enjoyed your stay with us! I will be sure to pass your kind comments on to the staff :-) We look forward to having you back soon! Holly Bailey Management Team

"Great place, Great view"

4
03/11/2016

Easy to find, excellent service.Great view. Good price. If you look for privacy don't stay in the first floor right side. The window is at the pool level you can see other guests. Carry your own hair dryer

"Hotel review"

5
19/10/2016

The hotel is very nice - have stayed here before and will stay again. Convenient to downtown area, has a great Mexican restaurant (Casa Blanca) not too far away, and if you have a room that faces east the sunrises are incredible.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. We are glad that you enjoyed your stay with us and look forward to seeing you in the future. Holly Bailey Management Team

"Best Western Plus Stay"

5
17/10/2016

Wow, our stay was tremendous, we got more than expected, beautiful Hotel & surrounded by friendly staff who made us feel valued. Great breakfast! We can't wait until our next trip to Ruidoso New Mexico to have another great experience at this Hotel.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. We are glad that we were able to "wow" you! It is our goal to do that for each and every guest! We look forward to having you back soon! Holly Bailey Management Team

"Great stay"

5
13/10/2016

I was very pleased with our stay. Check in to check out. Rose was very helpful with our check in/check out process due to us making two separate reservations for each night we were there. I can't wait to go back and play in the snow.

"Cool hotel in Ruidoso!"

4
07/10/2016

We stayed a couple of nights and plan to do it again! Great location & good price. Lots of deer nearby! Loved the art galleries, especially the Kenneth Wyatt, if you like western art. Fresh air and beautiful views within walking distance! Friendly staff and clean.

"Noisey little creek"

5
03/10/2016

I have watched Ruidoso grow over the past 50 years, and still love to visit. One can not help but notice that it has gotten a bit congested, but hard to blame anyone for wanting to visit such a beautiful place.

"Beautiful Hotel with Friendly Staff"

5
02/10/2016

I would recommend this hotel to anyone traveling to Ruidoso. The rooms are clean and the staff is friendly. We had no problems and the breakfast and views were great. The staff was accommodating to our needs and they went above and beyond to recommend restaurants and must see sites. Will definitely come back again.

"Great stay"

5
01/10/2016

We really enjoyed our stay. My kids loved the waterfall flowing into the pool, it really adds character. Had no problems with staff or anything really. It is not often my family stays at a hotel with such ease.

"Very Nice Stay"

5
01/10/2016

Very friendly staff with a good breakfast and clean rooms. Check in was friendly and easy. The kitchen staff was also very friendly and the food was much better than the average breakfast buffet. I will definitely come back to the Best Western chain of motels.

"Best Western MINUS!"

1
30/09/2016

After traveling 8 hours I was greeted at this hotel with an evening desk clerk who had major attitude issues. After checking in, we tried to locate the elevator which we found to be in a closet with a potted plant propped next to the closet door to keep it open. Not a very safe feeling. Code issues,perhaps? We walked into the room which was large in size but very sparse in design or decoration. We found out later the air conditioner did not work. Even though it was 40's outside the room was close to 80 inside. The mattress and box spring were, my guess, probably a late 1960's vintage. The sheets were like tissue paper. The shower produced what I would generously call a "mist" rather than a spray. The toilet barely flushed. We were going n the third floor and the floor creaked. I can imagine how is sounded below us. Breakfast the next morning included sausage links burned on two sides, cold fried eggs and stale cereal. Basically inedible. However the second morning was better. The view was supposed to be mountainside, it did include a beautiful panoramic of the Motel 6. Overall, this was a total disappointment on our first trip to Ruidoso. Might be a good deal for $35 a night but no way for $150 a night. This is a great cash flow for the owners!

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. I am sorry that you were unhappy with your stay. Management did try to get feedback about the attitude issues you had with front desk, but to no avail. As for the potted plant in front of the door by the elevator, it is there for decoration. If you look behind the door, it is fasted to the wall with a large metal magnet that releases in the event of a fire. We have tested it and placed the plant in a position so the door would simply shift it out of the way once the magnet was released so it could close. I am sorry that the plant didn't make you feel safe. Our mattresses are actually new, and our sheets follow the same guidelines of Best Western. They are purchased through their endorsed vendor which provides us with the correct thread count. I will have maintenance check the room for the issues mentioned about the bed. I also apologize that you were unhappy with our furniture. We will be replacing all of the furniture in the hotel throughout the month of October. As far as breakfast goes, we typically get rave reviews so I will be sure to get with our breakfast host to see what the issue was that first day. I apologize that it wasn't to your liking. Thank you for bringing the issues to my attention via tripadvisor. We typically try to resolve any and all problems for our guests while they are onsite if they are brought to our attention, but do appreciate any form of feedback. I will be sure to address the issues that need addressing. Thank you again for your feedback. Holly Bailey Management Team

"Nice Hotel"

5
30/09/2016

I have stayed at this hotel on other occasions. It is a very nice hotel with ease of access to downtown shopping. Large room at value pricing. My room was very clean and nice. Just a small stain in the carpeting which was not a real problem. A hot breakfast of eggs, sausage, etc., is very good. I would recommend this hotel for your stay in Ruidoso.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us and look forward to seeing you in the future. Holly Bailey Management Team

"Hotel clerks"

5
29/09/2016

The Night and Day clerks were amazing at Best western Plus in Ruidoso we were booked for a two night stay and my husband is a diabetic and forgot his medication we mentioned it to Jewells the night clerk and she told us right away not to worry about extra charge due to medical issues and that she would leave a note for Rose day shift clerk true to her word ROSE knew and their was no problem checking out they were so helpful. We asked Rose for direction she took her time and wrote THE EXACT directions on paper for us down to the exact 5 lights all the turns we needed THANK YOU ROSE AND JEWELLS YOU RELIEVED ALOT OF STRESS WE HAD!!!!

"Disappointing"

2
18/09/2016

We tried to book the Pine but somehow got routed to a booking agency for this hotel. Once we realized that we were booking the wrong BW, we tried to correct it but were disconnected before receiving a confirmation number or talking to the agent. Called back and were told that the hotel would have to cancel us. Connected to the hotel, reservation cancelled but still charged despite being reassured that we would not be! Beware.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Good Morning. Thank you for your review. Being that I am on the management team for both hotels your mentioned, I reviewed the notes for the weekend that you attended and was unable to find any documentation about your cancellation. Being that it was booked through Best Western as a reward stay, I find it very odd that they would refer you back to the hotel instead of just making the changes for you. You have gotten an email response to the survey you left for the hotel, if you would kindly respond to that with the information of who you spoke with and when, I would be more then happy to get the points refunded to your account. Holly Bailey Management Team Best Western PLUS Ruidoso Inn

"Great Location!"

5
07/09/2016

Nice clean and newly updated facilities with a friendly staff. The heated indoor pool and the gym are nice. The location is great and in a scenic area. We found the nearby restaurant and shopping facilities quite convenient.

"Very nice hotel"

5
29/08/2016

This hotel was very nice and staff was very helpful. Would stay here again when coming to Ruidoso for the horse races. The only thing we did not like was the bathroom situation. We had a two bedroom suite and the bathroom was right inside the door of the suite so any time the other people in the second bedroom needed to go to the bathroom they had to walk right by the other bed that we were sleeping in.

"Totally Relaxing"

5
29/08/2016

Everything about this stay was perfect. The check-in and check-out was quick and easy. The rooms were large and clean. We liked the way the bathroom was laid out so we could each have our mirror for getting ready in the morning. The beds were amazing - super comfortable and the linens were superb! The breakfast was really good and had many different offerings to choose from.

"Ruidoso, NM"

5
28/08/2016

Excellent location and very nice place. The value is great and accommodations comfortable. Parking was convenient and the amenities such as the gym and breakfast room were excellent. Ruidoso is a wonderful place to get away either summer or winter. Good hiking trails, plenty of restaurants, and shopping. Several museums worth the trip.

"The good and the bad..."

3
26/08/2016

The Good - I love the fact that it is NOT PET FRIENDLY - YEA! I am so tired of barking dogs near my hotel room and people walking their dogs outside and "forgetting" to pick up their pet's waste. The Bad - the pillows in our room were awful - very thick and hard. Both my husband and I had a terrible time trying to get comfortable with the pillows and by 3:00am the pillows hit the floor. I finally went and got my damp towel and made a makeshift pillow out of it. Better than nothing! If you need a pet friendly hotel try the sister property also a Best Western. It is in a more remote setting with lots of grass to walk your pets. Otherwise the front desk staff were very friendly and I'd stay again, but I would bring my own pillows!

"Flawless!"

5
19/08/2016

My parents and I stayed at this Best Western and we're sad to check out. Only because the room was so cozy! We had a great view of the area around us and there were two gazebos. One had a grill and it was just all really beautiful there. So serene. The check in and check out was fantastic. We even chatted with the gentleman as we checked out. He was just very kind! They had a hot breakfast with eggs, sausage, and potatoes. They always offer fresh cookies and coffee in the lobby too. This place was a very wonderful stay. Would recommend .

"BW STAY IN RUIDOSA"

4
11/08/2016

good stay typical best western quality. convenient. great breakfast. not enough carts. had to wait and then use own device. a small red wagon------recommend travelling with one. can't say much else asking for 200 words is inappropriate.

"Concert"

5
09/08/2016

Nice place and fair prices. Conveniently located. Best hotel coffee. Lovely employees. Would recommend for a weekend visit to the tall pines. Breakfast was actually pretty good also.Was happy with our stay.

"Nice stay"

4
26/07/2016

I stayed here for 3 nights with my Mom. It was a nice location. I enjoyed sitting under the pavilion every morning in the wonderful cool weather with a great view. Staff was nice. Hotel was full and we were there on weekdays. The breakfast was ample but eating area is small. We took our food to the room one morning. They have one girl keeping everything warmed and stocked. It was a problem. I felt really bad for her. She was working her tail off and trying to smile while being inundated with requests. They need a second waffle iron. I wanted a waffle but was never able to have one any morning without squatting by the iron which I wasn't willing to do. The shower head is very high and wasn't adjustable and basically hit me in the face. Breakfast and shower aside I would stay here again. The place seemed clean and overall maintained. I shop hotels.com and Priceline but got the best rate calling the hotel and getting Senior rate.

"No Problem Stay"

4
17/07/2016

From check in to check out this was a pleasant stay. Did not have internet but since it was a vacation I really didn't care. TV remote needed new batteries but it didn't hurt me to get up and change the channels. I would stay here again.

"Ruidoso, New Mexico"

4
11/07/2016

We have stayed there several times and it has always been a nice experience. The staff are wonderful and very helpful if you need anything. The only problem was the outside door would not open with the card so we had to use the main lobby to enter the hotel, but that was not much of a problem and I am sure they will get that fixed very soon. Great place to stay

"overall view of stay"

4
09/07/2016

friendly staff, rooms showing wear in walls above shower, showing wear in carpet, walls, decor, paint. Showers are not "age" friendly, no rails, small space for entering and exiting, shower head way above head level and out of reach. no bathroom heater or vent. room looks like it started to be repainted but never finished. carpet has many stains. luggage cart very hard to maneuver. quiet location, easy parking.

"Ruidosa 2016"

3
03/07/2016

Our first trip back to Ruidosa after 20 years and so much had changed, so many more stores, people, more commercialized. A wonderful tea room with movies, a jazz band, Sunday brunch was the more fun. Of course the scenery was beautiful but every little hill has a house on it now. :( The room was okay, needed updating, but the staff was competent, friendly and they allow dog. They had a welcome doggy cookie for our dog. The beds were comfortable and it was accessible to the "drag" main business commercial shopping part of the town. Okay breakfast buffet.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! Unfortunately, you have the wrong Best Western :-(. Our sister property the Best Western Pine Springs Inn is the pet friendly hotel. We are glad you enjoyed your stay with them though!! Holly B. Management Team 575-257-3600

"Splendid Hiking Trip in Ruidoso"

5
27/06/2016

It was my first visit to picturesque Ruidoso, and it was one of the most pleasant stays in a Best Western. The hotel is close to town and sits on top of a hill with a view of a tree covered mountain to the south which is nice to gander at after a long day. The staff is extremely friendly and helpful, and the breakfast is top notch. Special kudos to Laura and Shanna for their concern for the guests. A central elevator is convenient, and the parking is sufficient. The delicious cookies in the lobby are always a nice touch, forcing a smile on my face each day after a strenuous hike in the forest. The only complaints of the 3rd floor room are mild ceiling structure noise from adjacent foot traffic and a slightly stubborn lever to activate the shower. The ceiling fan is an added bonus during the summer, and the cable package is more than adequate. The bed is comfortable, but the pillows are nothing special. The "single" most annoying occurrence was of course the absurd constant noise of slamming doors in the hallway on a couple of evenings. All things considered, I highly recommend this hotel to anyone visiting rustic Ruidoso for a few splendid days, rain or shine.

"Average"

3
26/06/2016

We usually stay at Best Westerns and enjoy the hotel but this one is not great. The room looked run down, and was not very clean. The breakfast was very good though. The staff were very friendly and great. We did not use the pool but it looked nice.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. One of the things we pride ourselves in is the cleanliness of our rooms. Management checks the rooms after the housekeepers clean them to ensure that our standards are being met. If you could email or call me with more information, I would love to discuss the issues you found so I can get them corrected. Our hotel is in the process of getting brand new furniture over the next few months. Im not sure if you felt that the furniture was what made the room look "run down" but between that and the new draperies we just installed in the rooms they are going to look amazing! I look forward to hearing from you. Holly Management Team 575-257-3600 [email protected]

"Unknowledgeable Staff"

3
24/06/2016

Check in clerk didn't know how to do much: *run CLC *credit membership points *run credit card for incidentals Very unprofessional to have someone untrained as the company's front-man Hotel is clean, well-maintained, and newer. Generally good views. Price and location are good.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Good Morning. I apologize that you felt Laura was unknowledgeable. She is aware of how to do the above mentioned items, however she is human and made a mistake (as we all do from time to time). Once the mistake was made, she did immediately involve management to get it corrected, which we did, but that kind of threw her off from her usual. Typically our guests are understanding of new hires making mistakes, (we all had to start somewhere) but I will make sure they keep in mind that some wont be and will have management directly involved with the guest if it happens again. Thank you for your review. Holly B. Management

"Large Rooms"

5
23/06/2016

This was the most friendly best western we've stayed at. We have always been pleased with best western but this one was tops. Large room with space to move around even with 4 large suitcases. The staff recommend great local food that was outstanding. They also called the room after we had been here for about 30 minutes to make sure everything was ok and to see if we needed anything.

"Terrible Breakfast"

3
20/06/2016

The breakfast was terrible....no food and no selections. Empty dishes....!!!! The rooms are neat and a bit dated (dirty walls and carpet). No quality motel selections in Ruidoso so this was the best value.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Good Morning. If you will message me and let me know more information for your stay, we will be sure to get to the root of the problem and get it taken care of. We typically get good reviews on our breakfast so I would like to get this corrected right away! Thank you in advance. Holly B. Management

"good hotel"

5
15/06/2016

Nice, clean and comfortable rooms, good pool and spa, and a pretty good selection of breakfast items. If there was a negative, it was because i was right next to the elevator which has the sound bells for each floor. Noise does travel thru the doors, but really not too loud. Great people, nice amenities.

"Great weekend getaway"

5
13/06/2016

Long weekend getaway in Ruidoso to beat the heat, play some golf and enjoy the local restaurants and shops, and really enjoyed the convenient motel location and very nice accommodations. The hotel staff and the manager were super efficient at resolving a problem with the air conditioner.

Holly B, Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! We appreciate your feedback and look forward to seeing you in the future! Holly Bailey Management Team Best Western PLUS Ruidoso Inn

"Last stay at a Best Western"

2
06/06/2016

Our experience: First night, no Kleenex available and no back roll of toilet paper. Second day, nobody cleaned our room, so we had no clean towels, no coffee cups, no coffee, trash cans were filled and no clean & dry bath mat. Very low water pressure when showering! May have been our last night ever at a Best Western!

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Good Morning. After researching this and speaking personally with my staff one on one (As I told you I would do while communicating with you over the multiple negative reviews you submitted) the housekeeper brought it to my attention that there was a "Do Not Disturb" sign on the door., which explains why she didnt service your room. The signs that our guests place outside of their room have "Do Not Disturb" on one side and "Please make up room" on the other. While we have trained our staff to double check this, we haven't gone as far as telling our guests to make sure they are putting the right side out. We will keep a sign at front desk and include this as we check our guests in. We do have a log that we fill out on a daily basis, which I can provide if needed where we monitor the DND signs to ensure that if they happen to come off later in the day, the room does get serviced. As I told you via response to your other reviews, I will make sure that all issues during your stay are taken care of and ensure that it doesnt happen again for a future guest. Thank you for your review.

"ruidoso"

4
06/06/2016

THe shower would not work and we had to take a bath. which was inconvenient. The noise level from above kept us awake. I am assuming the cleaning staff in the hallway were talking about the new manager as we were passing by. one had no shoes and they didn't look very clean at all. I thought they were not being professional. new management was great to us.

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. We appreciate your feedback. I did email you to ask you for more information about your stay to address the different issues. As far as the staff, we have a dress/hygiene code that we adhere to at the property that we are pretty strict on. If they weren't wearing shoes and looked dirty, they arent part of my staff! Thank you for bringing that to my attention though, I will definitely look into it!

"Best Western Plus NM"

5
04/06/2016

First impression of parking lot and Lobby was " Wow how nice". Rooms comfortable, spacious and clean.. Employees very welcoming. Always polite and helpful. Very quiet in hotel and surroundings. Breakfast had a nice variety. Cold foods were cold and hot items were kept hot. Attendant was friendly, attentive and kept area clean.

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your response! We are glad that you enjoyed your stay with us and look forward to seeing you in the future!

"Friendly & Quiet"

4
26/05/2016

A newer facility featuring a very large room and a helpful, considerate staff. Very clean. Very quiet (tho off-season) . . set well back from the street. Some minor maintenance issues, but staff took care of us.

"Tried to bump our rate up!"

3
24/05/2016

Be careful booking on line. Town was busy so when we arrived the told us the rate of $102 from online was now $159 because they were booked solid..Had a friend in the motel business check and they were at 47% occupancy. Guess who found another motel for less!

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! I do apologize about the confusion with the rates. It sounds like you got our weekend/weekday rates confused. $102 sounds like an accurate rate for our hotel Sunday through Thursday, while $159 is typically our weekend rate. With what you stated, I am assuming you were looking at a different day then you actually came in on :-) It happens from time to time. Im not sure who you spoke with, however unless they are on my staff, they wouldnt have access to our hotel occupancy percentage. I am sorry that you feel as if we were trying to take advantage of your business by raising our rates. I can assure you that wasnt what happened. I hope you enjoyed your stay in Ruidoso :-) Holly B. Management Team Best Western PLUS Ruidoso Inn 575-257-3600

"More than I expected"

4
23/05/2016

Awesome view, with very pleasant staff. Clean and large rooms with fridge and microwave. Located very close to Inn of the Mountain Gods Casino and the Ruidoso down town area. Lots of attraction to get into.

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! I am glad that you enjoyed your stay with us and look forward to seeing you again in the future! Holly B. Management Team Best Western PLUS Ruidoso Inn 575-257-3600

"First time at a BW"

3
04/05/2016

The location was good, very quite on the back side of the hotel. The staff were very friendly and helpful. Good customer service. Probably the highlight of this motel. The bed was uncomfortable. The TV took quite a bit of fiddling to work. The hairdryer did not work. The lamp was not plugged in, but this seems to happen at quite a few places.

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! I am glad that the staff made you feel at home with us :-). I do apologize about the issues you had in your room. If you could email me and let me know which room you were in, we would be more then happy to get those issues taken care of, if they haven't been already. We appreciate your feedback and look forward to seeing you in the future! Holly B. Management Team Best Western PLUS Ruidoso Inn 575-257-3600

"Good value and location,"

4
02/05/2016

The continental breakfast is always good and has a nice variety. The staff is very helpful and friendly. All areas of the hotel are kept clean and organized. The hotel is in a good central location for getting in and out of town.

"Military 4 Day Pass"

4
29/04/2016

This hotel was amazing. With 4 kids under the age of 7, including 5 month old twins, it can be hard to find somewhere both with available space and family friendly. This place was both. It was also clean. I didn't worry about my kids playing on the floor or taking a bath or anything else that sometimes poses a problem. The kids and I took a rode trip to meet up with my husband before he shipped out and the hotel staff made a difficult situation as pleasant and easy as possible. They were patient with our chaos every morning at breakfast as well as our noise and constant circus. The allowed the kids and I to check in early when we arrived earlier than expected. They were understanding and even humored by what a family with a 7 year old, a toddler, and twin infants can be like. I never felt like we were a burden. My only complaint was that the shower in the room was difficult to use, leaked, and took a long time to warm up, and that the hot tub didn't look very clean. But none of those things would keep us from coming back!

Holly B, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review! I am glad that the staff took good care of you while you were here! I wanted to personally thank your husband for his service, and your family for yours as well. We recognize that deployment is hard on the family as well as the person going. So thank you! We appreciate you! Thank you for bringing the issues with the shower and the hot tub to our attention. The hot tub has already been taken care of and I will make sure that the shower is, if it hasn't been already. We look forward to seeing you in the future. Holly B. Management Team Best Western PLUS Ruidoso Inn 575-257-3600

"Enjoyable stay!!!"

5
19/04/2016

Staff was professional, helpful and very friendly. (Special thanks to Rose, Robert and Latesha). Lobby looked clean and smelled fresh every time we walked in. Room and bathroom were clean. Very comfortable, Wi-Fi excellent. TV excellent color and sound. Will definitely stay again!!! Only down fall, low water pressure in the shower.

"my stay"

2
08/04/2016

hotel seems old and run down. was very dissatisfied with the quality of the hotel. The employees were nice and friendly. Breakfast was good and plenty. the Bathroom fell far below my expectations for use and operational ease. Did not like the soap, shampoo and lotion dispensers very difficult to get anything out.

"Wonderful stay"

5
06/04/2016

Staff was very helpful and happy. Best place I have stayed in at Ruidoso. The breakfast was good, the place was clean, and well maintained. Will return there to stay any time I am in Ruidoso,NM. If was very quiet and we had a surprise snowfall before we left. No problem with ice on the road the next morning as we had to go back to Texas

"Wasn't worth what I paid!!! "

2
28/03/2016

I never complain and stay at cheaper hotels usually and I'm always satisfied! Evidently his hotel jacked their prices up for the Easter holiday because I just got home and got online to leave a review and the rooms are $50 cheaper now! I might have felt better about the service had it been that much cheaper, but it wasn't worth what I paid! The breakfast was nice but that's all I can say. The wall mounted soap, shampoo and conditioner dispensers didn't work well so we finally ended up just taking them apart to get anything out of them... Then I find out that the lotion I'd been using out of the dispenser was really hair CONDITIONER! I called twice to the front desk and no one ever answered. I had to go get fresh washcloths that weren't left in the room. Our room only had one window that opened to the indoor pool?? Not to the outdoors, so we got to look at and hear lots of kids playing in the pool all evening instead of the mountains. The picture of the pool on this post is not the pool either!!! Don't be fooled... It's not that nice, it's old and dingy. Had to ask for towels to be replenished at the pool! The Wi-fi was worthless unless you go to the lobby. The rooms are old and dark and our TV brightness was turned way down with no way to change it. The room number on our phone was wrong so it could have really messed someone up. It was just an overall bad experience. The motel 6 right in front of this hotel or the Ruidoso Mountain Inn right next door may be better choices!

Adriana T, General Manager at BEST WESTERN PLUS Ruidoso Inn, responded to this review
Thank you for your review. Let me first start by apologizing about the pictures of the pool. After reading your review, I looked to see which pictures you were talking about and your are absolutely correct. The pictures of the pool are pictures that other reviewers have posted and they are not our pool. In fact, if you review all the pictures, there is one that inst even our hotel. I will contact tripadvisor to see if they can get them removed. I am sorry that you felt it was old and dingy :-( that is definitely not the feedback we usually get. Most of our guests like the water fountain and the fact that it is indoors. We will work on getting some accurate pictures posted. Thank you for bringing the issues with the soap dispensers and towels to our attention. This will be quickly addressed with our staff to ensure that it doesn't happen again. We are in the process of switching to different soap dispensers, which should help alleviate that issue. If you can contact us at the hotel and let us know the room that you stayed in, we would be more then happy to correct the issues that were solely in your room. The rest are in the process of being taken care of. As far as rate goes, the rate you paid was a weekend rate. The rate you are speaking of when you went to submit a review is our weekday rate. Those rates do differ; no matter which hotel you choose in Ruidoso. I apologize that you didn't enjoy your stay with us. While no one likes getting negative reviews, it does let us know the areas in which we need to improve and we appreciate you bringing that to our attention. Thank you, Adriana T. General Manager 575-257-3600

"gambleing trip"

5
28/03/2016

We traveled to Ruidoso for a get away weekend with other friends, we travel to other areas and seen the country side and went to the casino. had a great time visiting and seeing the space center, the rolling hills and the great area around Ruidoso. the weather was cool but nice. went to inn of the mountain gods and the travel center and had a great time, won some and lost some.

"Great Stay"

5
27/03/2016

The problems with the staff have been addressed. Other than some loose plumbing fixtures in the shower, the stay was perfect. This is now the only place I stay for business in Ruidoso, NM. I've stayed at most of the hotels in this town This hotel is close to everything and very clean and cost effective as well. Don't confuse this Best Western with the other further east on Hwy 70. Look for the big mid-evil castle walls. You'll know 'em when you see 'em.

"Enjoyed hotel so much, we extended our stay!"

5
23/03/2016

I chose this hotel for our family of 5 based on price and reviews. We booked the 1BR Suite for our family of 5. Check-in was easy, had to wait for my special request room location, but well worth it. Staff was knowledgeable, friendly, and genuinely helpful. Upon entry, it's noticeable that the room is outdated, and needed a few repairs. I notified the General Manager, and the problems were quickly fixed while we were out to lunch. The room is a great space, I've actually had a 1br apartment SMALLER than this suite. I have 2 teenagers and a 10m old. The teens loved that they each had a Queen bed in the bedroom, and we had enough space in the main area to setup a Pack&Play bed and also let the baby roam in a walker. Although it could use some updates, we found the value of the space far exceeded the need for posh drapes. A special treat was the electric fireplace in the living room area which added a mountain escape feel to the hotel room. While staying in Ruidoso, we found so much to do we extended our stay and enjoyed another night in this suite. I'm so glad we extended our stay, because the weekend breakfast served "homemade quality" tamales and salsa! After eating typical Continental hotel breakfast for a week, this Saturday morning FREE tamales and salsa were much appreciated. Special thanks to the General Manager and her staff for their outstanding service. We stayed at a few different competitors over the Spring Break, but this hotel experience topped the list.

"vacation getaway"

5
17/03/2016

I would recommend this hotel to anyone needing a relaxing vacation. The indoor pool/hot tub are excellent, rooms are very spacious and front desk helpful and nice. Breakfast area comfortable and plenty of food to choose from

"Spring break"

4
16/03/2016

We stayed during spring break and plan to return soon. Price was very economical, food was included. The only thing I would say was a negative is the AT&T phone service is terrible here and it didn't help that the hotel had terrible WiFi service. The phones in our rooms didn't work either so we had to use the phone at the front desk to order pizza. Other than that the service and manager were spectacular.

"BW PLUS RUIDOSO"

5
16/03/2016

Great place to stay if your visiting. Excellent breakfast buffet and they will honor lowest price on the internet vs current price at the hotel. Stopped in early in the morning didn't want to wake up family and the price was right.

"Need to fix wifi"

3
13/03/2016

wifi its sucks, couldn't use my computer and cell phone at all!! lotion and shower gel dispenser empty, a problem with the water temperature regulation in the shower! I got burn! The hotel is very nice, the room is beautiful, pool is awesome for kids! and breakfast delicious!

"Excellent Hotel and Great Bargain"

5
04/03/2016

A party of four , I went with my son, daughter in law and 4 yr old Grandson for a ski trip to Ski Apachi. This Hotel met all our needs, was located 30 min from Ski Apachi, 1 mile from Walmart for any forgotten items or snacks. Minutes fro downtown Ruidoso. Hot tub for me and parents,heated pool for Grandson.One time pool was cold and when staff were notified -maintenance got right on it and the pool was warmer within the next hour??? But true. They also offer military discount. Staff were courteous, professional and very accommodating. I will be going back in about 2 weeks. i highly recommend this hotel to others. Just leave room for me!!!!

"Excellent Cust service "

4
14/02/2016

First time staying at a Best Western. My room didn't seem to have been cleaned, I called the desk and my room was changed with 5 minutes without any fuss. Excellent customer service. Check-in/check -out was quick and easy. The doors have a dead bolt lock and a safety chain so I feel very secure. Nice place I would stay here again.

"AWESOME STAFF, GREAT BREAKFAST, LARGE ROOMS"

5
09/02/2016

The staff is extremely welcoming and helpful. Breakfast was a nice assortment and plenty for everyone. We stayed in a suite which had 3 beds that was comfortable for 6 people. Spa and heated pool was a great treat especially during the winter months. Would definitely recommend.

"Excellence from booking to check-out service"

5
25/01/2016

When I called to book, I was surprised of how fast, easy and professional it was...while staying everything was literally perfect including employees attitudes, they were nice and warm...our stay was great!

"best place in Ruidoso"

5
14/01/2016

The staff is very friendly and helpful. The check-in process seems a little overly, and unnecessarily complicated, but the staff is very polite about it. Very good complimentary breakfast in the morning. The internet service has improved and is fast enough to be relevant. The rooms are large, and the beds are comfortable.

"Poor Hotel"

1
08/01/2016

There was not any hot water in the morning for showers. There were 2 towels in my room and both were discolored. we rented the conference room and it was filthy when we arrived.I do not recommend this hotel to anyone wanting or needing to stay in Ruidoso, New Mexico.

"Good"

4
02/01/2016

The room was very spacious. The breakfast was good and acceptable. When we had a problem with our room the staff was there to fix it quick. The hotel even provides a place to cook out. The in door pool did not look clean to me but I am very picky about pools. On one night Several vehicles had trouble getting to the motel due to the ice on the driveway. The motel is located on top of a hill. I don't know if the hotel staff treats the driveway to help customers get to the motel. The hotel was good I would stay there again.

"Ruidoso Vacation"

3
25/12/2015

Hotel and room were nice ,clean. The waitstaff were courteous and helpful addressing a few issues we had with the laundry facilities. Good (central) location for activities we had planned to do. Room and beds were comfortable. Hi speed internet did not work in our room.

"Clean Sheets"

3
09/12/2015

This is an old hotel offers wine in the evening and a complete breakfast. The sheets are clean and has new comfortable mattress, but old smelly rug have not been replaced. Will not stay at this hotel again.

"Always A great place to stay"

5
30/11/2015

We travel to Ruidoso 3 times a year at different times of the seasons. Every time we have chosen this hotel we have been satisfied. They are always very helpful and the hotel staff are very pleasant. I highly suggest trying this hotel before booking somewhere else. Each morning The breakfast has several different options to choose from.

"Excellent value."

5
17/11/2015

Very clean room. Nice beds and plenty of pillows. Helpful staff upon check in and out. Nice breakfast, helpful and friendly attendant. Would stay here again if in town for business and/or pleasure with my family.

"Off the beaten path"

5
03/11/2015

Loved staying here. It was nice to get away from the downtown area but still be close by. This hotel has an outdoor picnic area and even a hilly walking trail. The room was clean and quiet and the towels were big and fluffy! Great breakfast in the morning. Warm cookies in the evening. Friendly staff that knows the town.

"Familiar"

4
01/11/2015

We have stayed at the hotel before and over all like it. Front desk staff and housekeepers are friendly and accommodating. Breakfast is average for a non commercial kitchen to use. My daughter enjoyed the pool. My shower head was coming off the wall and there was hair other then ours on one of the pillows. Things happen sometimes I gather, so we would stay there again after all is said and done.

"Not Happy"

3
26/10/2015

Have stayed at this Hotel in the past, had the nicest service, clean rooms, great service. This weekend stay was for my husbands birthday even after I brought that to their attention they offered NOTHING. Was unhappy with room, curtains were broke, carpet was dirty, nigh stand had coke from past visitors, ceiling fan made so much noise, some TV channels had no volume. I was very unhappy, this motel has gone down from our past visits, I paid WAY to much for a less than average motel.

"Very satisfied"

5
17/10/2015

Very nice place, delicious breakfast, beautiful, clean indoor pool and hot tub, friendly, friendly, helpful staff. Spacious rooms with comfortable beds and pillows, very clean property inside and out. Situated in the heart of Ruidoso, NM

"Could have been a nice Review.."

2
16/10/2015

Generally this motel was O.K. Not great, but o.k. However, after I left and returned home, I noticed I had forgotten by iPad Charger. Called the hotel, they said they had it and would Mail it to me for a $5.00 charge. Fine. One week came and went, not charger, called them back and they said it was mailed to just give it more time. SECOND week went by, not charger. CALLED them again and they said it was mailed. I asked for the Tracking Number. NOW THIRD WEEK, checked the Tracking Number.....my charger was deliver to another city entirely to someone else AND the Tracking showed the Charge was not mailed until I had CALLED the SECOND TIME in the SECOND week!!!! So yes, WILL NOT BE staying here again......WHY????? Because they LIED!!!

"Missing a pool - there but we couldn't use it."

3
06/10/2015

Overall a satisfactory stay except the promised pool (we do actual swimming) was not available to us because they won't open the pool until 11:00 am. Their explanation - the State of New Mexico will not let them open until 11:00 am because they set their pool hours. Yes, the state of New Mexico sets their hours!! We didn't believe it, either.

"Great hotel!"

5
24/09/2015

I found everything to be clean, spacious, and well cared for. The morning clerk (George?) was very personable. The beds were awesome and ceiling fans provided ample comfort. The breakfast consisted of omletes, and sausage. Nice! Thanks!

"Nice hotel, friendly staff"

4
18/09/2015

We've stayed at the Best Western Plus the last two times we have visited Ruidoso. The hotel is clean, the staff is friendly and helpful. The location is a little out of the way, and the price is a little high, but comparable with other hotels in the area.

"Recently had a facelift"

3
15/09/2015

The rooms are large, comfortable beds, clean environment and just had a recent facelift. The breakfast had a lot of hot and cold options. Staff was courteous and helpful. Location is not within walking distance of downtown shops or race track. Value for price is a good choice. We stay here every time we come through Ruiodoso.

"Relaxing stay"

5
15/09/2015

Good , clean, relaxing , will stay again I'm sure. Breakfast was good but could be improved if compared to a few places I've stayed. But still was enjoyable. Not complaining at all. Pool and all were always kept clean. Nice stay!!