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Best Western Hotel Pine Springs Inn, Ruidoso

4.0/5  - basé sur 496 notations.
111 Pine Springs Drive, 88346, Ruidoso, United States - See map

Discover this pet-friendly Ruidoso, New Mexico hotel located conveniently near the Ruidoso Downs Racetrack, Ski Apache and several local casinos. Nestled in the beautiful Sacramento Mountains of Central New Mexico, the Best Western Pine Springs Inn offers outstanding customer service and a serene, relaxing atmosphere at an affordable rate. This Ruidoso hotel offers 98 well-appointed guest rooms complete with cable satellite television and high-speed Internet access. This pet-friendly hotel also offers a complimentary deluxe full breakfast each morning as well as an array of other amenities. Hotel guests can relax in the outdoor swimming pool and hot tub. Business guests will appreciate the hotel's business services and meeting facilities. Guests staying at the Best Western Pine Springs Inn will enjoy a variety of outdoor activities nearby including horseback riding and golf in the warmer months and skiing at Apache Ski in the winter. Racing fans will appreciate being less than one mile from the Ruidoso Downs Racetrack while others will enjoy gaming at the Billy the Kid Casino, the Travel Center Casino and the Apache Casino, all within six miles. This New Mexico hotel is also close to the Ruidoso Convention Center, the Museum of the Horse and Billy the Kid Country, only 30 miles away. Ruidoso is also home to many events throughout the year including art festivals, horse shows, concerts, motorcycle rallies and the Cowboy Symposium. The Best Western Pine Springs Inn is proud to offer superior customer service and a convenient location in Ruidoso. Make a reservation today and save!

Best Western

Hotel Pine Springs Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 496 guest reviews
NOTE ISSUED
Excellent
259
Very Good
138
Average
53
Poor
23
Terrible
23
REFER TO NOTICE
Business Business
43
Couples Couples
163
Family Family
203
Friends getaway Friends getaway
37
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Room.... Great Customer Service...."

5
20/09/2018

Tucked away in the Pines with Walmart a skip away... Best Western Pine Springs Inn has been one of the best hotel / motel experiences I've had in a long, long time. The room was incredibly spacious, well appointed and clean..... the early morning breakfast was tasty and well prepared and.... the customer service from check in to check out was a solid 10. Nice place, nice people.... nice everything....

"Motorcycle gang, loud noises, impossible to get sleep here."

1
07/08/2018

This hotel hosted a motorcycle gang of about 150 members on the same night of my family's stay. This gang revved their engines all night, talked loudly outside of my room, and made it completely impossible to sleep. My family got absolutely no sleep on the first night of our vacation which completely ruined our enjoyment of the entire trip. I was irritable and exhausted the rest of my trip thanks to the terrible decision to stay here. Management refused to give me a full refund, even though I complained throughout the night. I had to go outside and run people off in front of my room myself several times. The manager told me the next day that I was not entitled to a full refund since I "used the facilities". Well yeah, you book a hotel under the assumption that it will be somewhat quiet enough to sleep which it DEFINITELY was NOT. Will never stay here again under any circumstances.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We apologize that you didn't enjoy your stay with us. We did host quite a few attendees of the Survivors Clean and Sober bike run. I can guarantee it wasn't a"motorcycle gang". We typically dont have complaints when they stay with us (as they do stay with us every year, as so many other motorcycle clubs during both of the Ruidoso bike runs), they have always been extremely respectful and never caused issues. We did allow you to check out a day early without penalty and had expedia agreed, we would have given a 20% discount but expedia didnt approve the discount. Holly Bailey General Manager

"Brief Stop in Ruidoso"

4
06/08/2018

We stop over in Ruidoso, NM lately when traveling to Oklahoma. I have stayed here 2 times. Very nice place with friendly staff. Pet friendly. Place is clean and worth the money even though they charged more for race season. Probably the norm for all Hotels. Ground floor is best looking into courtyard. Breakfast great. Pool would be a 2. Hot Tub was broken in February, March, and still in June. Same thing. Never fixed. Nice area but broke. Fix for a 5 rating. All in all, I will be back. Hope this helps.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us! The hot tub is up and working (as it has been), the only issue is the bubbles do'nt work. This is a plumbing issue that will require both the hot tub and the pool to be out of order for an extended period of time. Rather then completely inconvenience our guests with both being inoperable, we have continued to use the hot tub without the jets until there is a more convenient time! I apologize this affected your stay. Holly Bailey General Manager

"A great place to gather with friends"

5
06/08/2018

We've stayed here 2 years in a row for our annual gathering. I've never been disappointed by the way they treat us and happily interact with such a large group. We'll be coming back over and over again

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We loved having you with us again and look forward to your next visit! Holly Bailey General Manager

"Wonderful Stay"

5
28/07/2018

My family and I stayed at this hotel for a week. We hadn't had breakfast there until the last two days before we left. I overheard another one of the customers raving about the coffee that was being served at the hotels' breakfast room. That grabbed my attention! We had breakfast in and both times it was exceptionally good. They had a variety of ítems for just about anyones' taste. The hot breakfast included scrambled eggs, sausage, biscuits and gravy. You also had a choice of cereals, yogurt, muffins, waffles, etc. And yes, the coffee was to die for! Mary was so pleasant during breakfast service! This property is very well maintained. I loved the private feel it had, away from major streets. Every staff person we encountered were extremely helpful. Special thanks to Ciryana. We enjoyed the pool and all other facilities at this hotel. Overall, everything about our stay was wonderful!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and look forward to seeing you again! Cyri and Mari are gems! They are an amazing part of our team here at the Best Western. I am glad they made you feel at home! Holly Bailey General Manager

"Great service"

4
22/07/2018

Great service, great location. Wifi can be a little better, but overall great Hotel to stay while visiting Ruidoso. Great location for horse racing and casino. Will definitely stay here again when visiting.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are working on getting the wifi issues corrected! We are glad you enjoyed the rest of your stay otherwise! Holly Bailey General Manager

"Nice Best Western that is working hard to provide very good experience!"

5
21/07/2018

Many Best Western's across the country are 'average', at best; however, Best Western Pine Springs was a nice surprise. This hotel is not new; however, clear that money has been spent to refurbish certain elements and that they are trying very hard to raise their game. Everything was functional, clean and in good working order. The standout at this hotel is very pretty grounds (on edge of town), and universally good staff. From the front desk to housekeeping to staff in the breakfast room - all were above average in helpful attitude. When you are paying less than $100/night, you have to have reasonable expectations - we found this particular Best Western to exceed those expectations both for the rooms and the staff.

"trip to the pines"

5
17/07/2018

we had a great weekend with friends, went to the casino at the travel center and inn of the mountain gods, and some other stops. The staff at the best western pine springs was great the breakfast was very good also. the only problem we had, the carpet in the room was dirty and need to be cleaned, Do not walk around bare foot.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! We will make sure the carpet in the room you stayed in is shampooed immediately! We pride ourselves on our cleanliness in our rooms. I apologize that we fell short. Holly Bailey General Manager

"Grandkids trip"

5
16/07/2018

We found this property to be very enjoyable. The grounds are beautiful and well kept, and it's far enough out of town to be very peaceful. The staff was friendly and very helpful, the room was spacious and clean, and the breakfast was extensive and very tasty. A great value for the money--a hidden gem!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you and the grandkids enjoyed your stay! We have an awesome location for family fun! Holly Bailey General Manager

"Nice, Peaceful Place"

4
16/07/2018

Clean, not new but nice rooms. Peaceful surroundings, in a wooded area. Even had a few dear visit. Nice grassy courtyard with outdoor tables and chairs. Continental was good. Staff was friendly and helpful.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay! I will pass your kind words on to the staff. Holly Bailey General Manager

"Long weekend pleasure trip"

4
16/07/2018

Nice location. Quiet and restful atmosphere. Great breakfast. Not much more to say. It's a motel with a great location. Facilities were average to good. Expensive for weekends because of semi-resort town location with casino and race track across the street. An excellent value for mid-week stays, however.

"AVOID AT ALL COSTS!!"

1
04/07/2018

I have previously been a fan of several of the best western lodging facilities, but I was aghast by the way the hotel management (particularly Holly and Rose) at the 2 Ruidoso locations treats its employees. I have personally witnessed several of the summertime foreign college students be lied to, insulted and humiliated, deprived of lunch breaks while working 8-11+ hour shifts, and then same management sought vengeance on the Ruidoso locals who have tried to intercede on behalf of these young adults. Apparently, this is the status quo at this facility, as there were similar complaints lodged by other foreign college students last summer. If you choose to patronize these two facilities, please be aware of the management team that you are effectively supporting. For me, this is the last hotel I would ever recommend to any friends or enemies of mine. Should offer the option of zero stars!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Being that you haven't stayed with us, I find this review hard to believe. We have not lied to, insulted or humiliated any of our staff. I can guarantee that choosing to do so would chase away the staff that I have had working for me for 10+ years. If you are going to make false accusations, please make sure you have documentation to verify it. Such as the memo's posted regarding lunches and breaks, the daily reminders on their housekeeping sheets, and time cards that show our students rarely work more then 8 hours in one day. If they do work over 8 hours in one day, we make sure they have an easy list the next day. If their security or care was a concern, the host company would have already relocated the students. The "ruidoso locals" who have tried to "intercede" on behalf of the students is the one landlord (from california) who is trying to isolate the girls for whatever reason. The same person who wrote this review and has harrassed both management and the hotel because we took our students out of an uncomfortable situation. Our students last year were actually quite happy with their season. Most we stay in touch with and some have come back for this season. Also, if there were similar complaints lodged last year, we wouldn't have been relisted as a sponsor with their host company this year. While I understand you were unhappy about being asked to leave their house last night, there are much more professional manners to handle the situation rather then trying to lie on the internet about how the students are being treated and make the hotels look bad. Being that management has already made it clear that you are not allowed on property, due to previous behavior, we wish you the best of luck. Holly

"Friendliest Staff"

5
01/07/2018

We had a great stay and enjoyed our hotel experience with the wonderful staff at Best Western Pine Springs Inn. The staff hospitality and grounds were awesome as usual. We highly recommend staying here definitely a little oasis. Staff that went out of Their Way, Amanda, Mari, Darrien, Erica, Cyri, Felipe an of course the manager Holly. Keep up the good work. Thanks James Strain

"Great place to stay!"

5
26/06/2018

We stayed only one day but is was beautiful and lovely. Everything was wonderful. We liked the quietness of the place. Our rooms were neat and clean. The breakfast was delicious. The ladies that attended to us were excellent ladies. They did such a great job that I have to mention their names. A big thank you for treating us the best Erica and Carol. Appreciate everything u did for us. Sincerely Margie Valdez

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey General Manager

"Great Location and Friendly Staff"

3
31/05/2018

Pros: The location is perfect, the view from the heated pool is stunning; beds are comfy, the bathroom is clean. It is quiet and lovely. CONS:we had to change our room as it had a terrible, chocking cigarette stink. When I wanted to open the window I found a spider web in the window-frame.BTW there are no bugs screens(!). The breakfast is not the strong side either, basic essential. However, all negative features are compensated by the very friendly staff; our rooms were changed with no hassle.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We apologize about the spider web! We will bring that to housekeeping attention and ensure it doesn't happen again! Holly Bailey General Manager

"Started bad, but BW made it nice!!"

5
31/05/2018

We rented a cabin in which we were conned!! Cabin was HORRIBLE!! At 1st we weren't happy that we had no choice to stay at a hotel. In all honesty it couldn't have worked out any better!! Loved the fact that we were still able to BBQ Thanks BW Beautiful view! Awesome caring staff, very clean!!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We were glad to have you and glad we were able to make your trip better! Holly Bailey General Manager

"Pine Springs Inn"

5
29/05/2018

This is the place to stay in Ruidoso. The hotel is a 5 star hotel to us. All of the staff go way out of thier way to make sure that your stay with them is comfortable and enjoyable. I Highly Recomind staying here .

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your kind words. I will be sure to pass them on to the staff! Holly Bailey General Manager

"Not worth it"

1
27/05/2018

Lights are on the whole night. The explanation was they're security lights and can't be turned off. The were on our room balcony. The balcony door was stuck. The sofa bed was literally broken. The room had a weird smell. I had to literally kick thE door open. The door stuck. The room had a weird smell. We asked for towels and they never came.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We do apologize about the issue with the lighting. It is a part of our security lighting for the hotel. There is one exterior light on each of the 4 balconies. If you could contact me directly to explain how the sofa bed was broken, I would love to get the issue taken care of. We had a guest utilize the same suite the next day with 2 of her grandchildren and they utilized the sofa bed so im a little uncertain. They also didn't mention the door so I will have maintenance check both once the guest in it last night is out today. Please make sure to bring this to our attention while you are still on site so we can correct the issues right away! I do apologize about the issue with the towels. I will address that directly with our front desk. Holly Bailey General Manager

"HOT TUB BROKE"

4
14/05/2018

Great location good food but hot tub is hot but no circulation or bubbles for years now. You would think a big chain like this would take care of this problem by now. We love the courtyard and feeling of seclusion by the pool.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate the feedback. We have tried several ways to get the bubbles fixed on our hottub. We have tried different pumps, bigger pumps, blowing out the lines, ect. We recently had a plumber explain that there was an issue with the plumbing but to correct this, we are going to have to dig out the hottub which will put both the pool and the hottub out of order for a significant amount of time. We haven't done this yet, as we feel that losing both the pool and the hottub would be more of a concern for our guests, rather then not having bubbles in the hottub. It is still operational, does still have circulation (different piping) and is still heated to 104 degrees. I apologize for any inconvenience the lack of bubbles may cause. Holly Bailey General Manager

"Perfect Stay for vacation."

5
01/05/2018

This hotel was wonderful. Great staff, grounds were kept very clean. The internet was a little slow but when your on vacation who needs the internet. But all in all it was excellent. Would definitely recommend to others.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! We are working on getting a better internet connection into the hotel to guarantee higher speeds! Holly Bailey General Manager

"Motorcycle trip"

1
25/04/2018

Our HOG group spent one night at the Pine Springs Inn. The service was excellent. The gathering space outside was great. We ordered pizza and they let us use the breakfast room for dinner - just asked us to be sure it was clean and in order when we left. Nice place and friendly staff!

"Anniversary weekend"

5
23/04/2018

We liked the size of the room and the view of the courtyard from our room window. The breakfast had a very good choice of food and loved the waffles. Didn't think the eggs were very good, but everything else was great. Was able to check in right when we got there with early bird checkin. Very pleasant place to stay.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. Happy Anniversary!! Holly Bailey General Manager

"Overpriced"

2
23/04/2018

The hotel is over priced. My wife and I have traveled across the country twice a year for 15 years. There is an expectation of the value for various price ranges. This room was clean and comfortable. However, it is not a $100 room. Noisy stairs and creaky walkways as well as a limited breakfast offering are characteristic of a lower priced hotel.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us. We do apologize that you were unhappy with the cost of the room, however we do our best to stay competitive with the hotels in our area. Ruidoso is a destination area and prices vary from week to week, sometimes day to day depending on the events in the area. I apologize this was an inconvenience! Holly Bailey General Manager

"Quiet Beautiful Area with Pool & Hot Tub"

5
21/04/2018

This hotel was a dream come true. After spending three weeks on military training at Ft. Bliss's McGregor Base Camp, this hotel was the perfect remedy for relaxing in the forest, swimming in a perfectly heated pool surrounded by trees, birds, sunshine, peace, quiet, and mountain views, along with a great rate and the ability to stay only one night, which none of the cabins in Ruidoso allow. If ever in the area again, we would definitely choose this hotel and location again. There's also a grill for families/groups that want to grill outdoors. No highway noise, but still close to everything. Cyriana was also a gracious concierge despite her being a bit under the weather. The only thing broken was the ice machine, but the fridge in the room was cold enough to preserve our food. Also, since it was chilly outside, they didn't think people would be swimming, so there weren't any towels poolside, but the room had just the right amount of towels.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review and thank you for your service! We appreciate you! We are glad you enjoyed your stay with us. Holly Bailey General Manager

"Very Nice Hotel"

4
18/04/2018

The hotel is set back in a secluded area away from the main road, which was great! Very quiet. The staff is very helpful and the breakfast was decent. We had enough to eat for breakfast that we usually didn't eat lunch and just had an early dinner. We will definitely stay here anytime we come to Ruidoso Downs!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us. We look forward to seeing you again in the future! Holly Bailey General Manager

"Stopped in on a whim....winner!!"

5
16/04/2018

I was graciously greeted and checked into our room by Max. Very friendly host. He called our room to make sure we found everything in order. The room was very nice, clean and the hotel setting is beautiful. The wife was very impressed with our location after driving much of the day Amarillo to Hereford, TX to Fr Sumner and then down to Roswell. Ruidoso was like hitting a true oasis. Thanks BW and staff for making our trip finish like a winner!

"Our Trip to the Pines"

5
01/04/2018

Personnel and hotel were top notch. We always stay there when in Rudioso. The most unbelievable place, it's like you're alone in the mountains., and yet only a 2 minute drive to shopping, the race track, a few museums.

"best western pine springs"

5
26/03/2018

we liked the location of the motel, also rooms were clean and ready upon arrival. location to hotel may be hidden but is a great place to relax and enjoy the scenery. breakfast and coffee was good. we really enjoyed the stay.

"Ruidoso Hotel"

5
26/03/2018

Excellent and beautiful hotel will definitely be going back!! Front desk did an amazing job and did not show frustration at all even though there was a line waiting to check in she did awesome and was very professioinal.

"Beautiful"

5
19/03/2018

Spent the night, King Bed, very clean. Room faced the courtyard. Very quiet and peaceful. Friendly staff and great breakfast!! In fact, it's about the best breakfast we've had while traveling! Driveway is a little hard to find but well worth watching for! Didn't get to use the pool but seen others enjoying themselves!

"An Enjoyable Stay"

4
19/02/2018

The rooms are large and well taken care of. The grounds are beautiful. Lots of picnic tables under the pine trees. Very relaxing. Great front desk, especially Cyrianna. Pet friendly as well!! The folks upstairs brought their pet elephant, but otherwise everything was perfect.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay! I will be sure to pass your kind words on to Cyrianna, she is a gem! I apologize about the noisy neighbors, but we are glad the rest was great! Holly Bailey General Manager

"Sleep at Best Western"

5
28/01/2018

We go to Ruidoso New Mexico once a month, we go to see Kevin Allen at his office living energies, for treatments, so we found this best western hotel, it's on our way, the air in the morning smells so fresh and clean, the staff are unlike any we have ever met, most of the staff from other hotels you can tell force friendliness, and I know sometimes with what goes on outside of work can put real pressure on you, and I understand that, but you can usually tell in a hurry whether they're struggling or just plain lazy, but the staff here have a way of making you feel like family, to us anyway, thank you for that?

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review and your kind words! I will be sure to pass them on to the staff! We try to make it like a home away from home, especially for our repeat guests! Holly Bailey General Manager

"Jan 2-Jan 6 2018"

4
07/01/2018

First time to Ruidoso and actually enjoyed this Hotel. Staff was friendly. Nice place to stay with breakfast included. Wifi was working. They have a outdoor fireplace that we actually got to use one of the nights we stayed and roasted marshmallows with the kids.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and had some fun family time! Holly Bailey General Manager

"Comfortable Stay"

5
03/01/2018

My family and I took our winter vacation in Ruidoso, New Mexico. We had stayed at this Best Western hotel back in 2010 and had a pleasant experience so we decided to return to stay for 3 more nights. The experience once again was welcoming and warm as Holly was very attentive to our arrival and took just a couple of minutes to get us in. The rooms were nice and comfortable as well as clean and warm. Although the flooring could be a little quieter, we had no problem sleeping through the evening to prepare us for our next day's activities. This hotel has one of the nicest scenic views and is close to where we want to visit. Breakfast is filling with warm food and fruits to choose from with good taste. We will recommend anyone looking to visit Ruidoso to look up Best Western Pine Springs at Ruidoso Downs for a restful evening.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! It was a pleasure having you back. We are glad you enjoyed your stay with us this time as well. We look forward to seeing you again in the future! Holly Bailey General Manager

"Not worth the price"

3
31/12/2017

Way over priced. It's worth about $90-100 a night. Not the $200 I paid nightly. The wifi was nonexistent and cell phone service up there is terrible, wifi is crucial. We couldn't send vacation pics back home. I signed a paper opting out of housekeeping, and they still entered my room.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
I apologize that you didnt enjoy your stay! Unfortunately you visited during peak season when our rates are higher. We will check into the issue with the wifi. I apologize that housekeeping entered your room. The paper was to ensure you got the points for opting out, they may have assumed you wanted your room done because there was a do not disturb and we had already had many guests change their minds about opting out of service. I apologize that you didnt enjoy your stay! Holly Bialey General Manager

"It's not terrible but not the best"

3
31/12/2017

Walls are very thin, you can hear all noises, the hotel itself is very secluded on a hill. Rooms were large and clean but very outdated. Stayed because it was the only room we could find but it was way overpriced. Will look elsewhere next trip.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We apologize you werent happy with your stay. We did just upgrade our lighting, artwork, carpet, and furniture. Can you let us know what made you feel the room was outdated? Our prices are higher during our peak season. Holly Bailey General Manager

"Second visit just as nice as first"

5
28/12/2017

We stayed several days over Christmas. As before staff was super friendly and professional. Again was impressed by level of customer service training. Syriana especially impressed me while watching her check in a large group. before us. The hotel itself is an older design that has a pretty wooded courtyard and is set off from the highway making it more quit and cozy. Breakfast is typical but maintained well by pleasant staff. Housekeeping seemed to be working extra late on Christmas to accommodate checkins and still seemed happy and in good spirits. Rooms are comfortable roomy and clean. Ours did not have completed improvements but hotel is upgrading. This remains our go to hotel in Ruodoso.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and your kind words about the staff! I will be sure to pass them on! Holly Bailey General Manager

"Christmas vacation"

5
28/12/2017

The best western pine springs in ruidoso is a cute little hotel nestled in the pines. Very secluded but close to whatever you need! Glad we picked this hotel! The staff was great. Beds could be more comfy but nonetheless we loved our stay.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We do have pillow toppers available for the beds if they were too hard for your liking! Holly Bailey General Manager

"Great service and wonderful room"

4
05/12/2017

The renovations done at this BW are very nice and much better than the last time I stayed at this BW. The sign in service was excellent and breakfast had a very good verity of products to choose from. Grounds were very well kept and it was a pleasure to stay.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay and the improvements we have made to the hotel! We look forward to seeing you again in the future! Holly Bailey General Manager

"Older Motel"

3
03/12/2017

Difficult adjusting heating. Couldn't get it to a comfortable setting in that it was either too hot or no heat and couldn't get something in-between. It's also not a thermostat controlled unit so it's either running or not. Seems floors between 1st and 2nd floor must be wood framed versus cement as people above me came in at approx. 3:30am and every step they took, including creaking floor, could be heard and voices could be heard (normal talking) though not understood indicating to me their isn't something solid between the floors and certainly no sound deadening. This went on for about 40 minutes and I was very surprised by this, especially since it wasn't people raising their voices or running/jumping in the room.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We do apologize about the issues that occurred during your stay! We will get maintenance to check the unit and get the issue corrected. Thank you for bringing the issue to our attention! Holly Bailey General Manager

"Great place to stay."

5
26/11/2017

Stayed at this hotel because most of the cabins in the area were booked but turned out to be a great place to stay. The rooms were nice and clean and the staff was friendly. Pet friendly too. The wooded scenery was awesome. Definitely returning.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We have a different atmosphere here!! Holly Bailey General Manager

"Halte paisible dans un environnement naturel très agréable"

4
12/11/2017

Hotel situé dans la foret, loin du trafic routier. Chambre très spacieuse, très confortable et bien équipée. Personnel charmant et accueillant. Excellent rapport qualité/prix, copieux buffet du petit déjeuner inclus. Juste un bemol: difficulté à obtenir la connexion WiFi et serrure à carte qui ne fonctionnait pas. Cependant le personnel a immédiatement et très aimablement résolu ces problèmes. Hotel located in the forest, far from road traffic. Very spacious room, very comfortable and well equipped. Charming and welcoming staff. Excellent value for money, rich buffet breakfast included. Just a bad thing: difficulty getting the WiFi connection and card lock that did not work. However the staff immediately and very kindly solved these problems. The picture does not reflect the real environment, much more pleasant

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Merci pour votre avis! Nous sommes heureux que vous ayez apprécié votre séjour! Nous nous excusons pour les problèmes que vous avez eu, mais nous sommes heureux que le personnel vous a pris soin de! Holly Bailey Directeur général

"Great experience"

5
04/11/2017

Had a great time here It was off season here which made for a very very much needed relaxation Very friendly staff and willingness to take care of all your needs will always come back to this one when in town

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us and look forward to seeing you again! Holly Bailey General Manager

"great place if you book the right room"

3
01/11/2017

The breakfasts are excellent, some of the best in our motel travels. But, if they're full, it's noisy. If noise is an issue with you, ask for an "inner" 2nd floor room. By "inner, I mean in the center area overlooking the beautifully landscaped grounds, not facing any parking. There are good places for walking your dog too. What's more, coffee and cookies are available in the office. I would have rated it a 4-star, if it weren't for the noise.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! I apologize that you had noisy neighbors! If you are looking for a quiet get away, try February or November; they are our slowest months!! So you get the hotel to yourself and a great deal on the room! Holly Bailey General Manager

"It will do"

4
01/11/2017

Recently updated facility. Clean. Secluded. Only problems were tons of flys, stairways are very steep, No internet first two nights and walls were paper thin. Will probably stay there again if nothing else is available.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We apologize about the issues during your stay. We do have our pest control fixing the issue with the flies and the internet has been fixed! We hope that you will return to see these issues are not typical of our hotel!! Holly Bailey General Manager

"Another outstanding stay!"

5
27/10/2017

Thank you all at Pine Springs for another wonderful stay! The room was wonderful, the bed was very comfortable, plenty of pillows and the room was nicely appointed. Could not ask for more. The staff is a 10+.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay!! We look forward to seeing you again in the future. Holly Bailey General Manager

"Inexpensive Comparatively Speaking"

3
23/10/2017

Directly across from the Horse Race Track. You could easily walk there if you wanted to but you would have to cross the highway. Which at the time had very little traffic. Hotel staff very friendly and always asking if there was something we needed. Has a heated pool and small hot pool outside. We did not use. Good hot breakfast. Nice outdoor but inside rather basic and one complaint I have is that the water pressure was very low and hard to adjust from hot to cold. The sink also had a broken handle fixture on it. OH, and the A/C was not that cold. But overall when you compare prices it was decent and we enjoyed our stay.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay! We apologize for the maintenance issues, we have gotten them corrected! We appreciate you bringing them to our attention. We look forward to seeing you again!! Holly Bailey General Manager

"nice and peaceful"

4
23/10/2017

Great place location isn't bad property is nice the courtyard is nice make you feel like your staying in a cabin with the scenery... We enjoy the best western pine springs inn every time we stay here...

"Private Location in Ruidoso"

5
17/10/2017

Staff was friendly and caring. Great access to town. Location was off the main highway. The grounds were clean and relaxing. Rooms were newly renovated. Employees were friendly and eager to make our stay comfortable. Had our small dog with us and she was well received.

"All around perfection!"

5
16/10/2017

Wife and I have stayed here every October for 5 years and this year was perfect including the incredible breakfast! Staff is always the best with super clean rooms as is whole motel! We have never stay anywhere as perfect.

"Ruidoso stop over"

4
15/10/2017

Checking out the south east area of New Mexico we decided to see what Ruidoso had to offer. While there we stayed at this BW local. Really liked the fact that it was off the road and extremely quiet, with lots of manicured landscaping and even some great wooded areas to walk my dog. The staff was very welcoming and engaging. Good options for the full breakfast and well presented. Nice experience.

"This property is on top of a hillside and it's quite lovely with a courtyard and lots of trees"

4
14/10/2017

I was very pleased with the friendly staff, the grounds, and our room. Pool and hot tub are located outside as is the breakfast dining area. Beautiful courtyard. Pool was warm but hot tub was cold and they immediately had someone working on it but it never warmed up in time. Very nice breakfast provided.

"Good for Family including FIDO"

4
12/10/2017

Clean/Cozy nestled up the mountain! Good breakfast! Poor internet connection! Walmart is walking distance or casino for FUN is across the street. Your pet are welcomed here and at $10 daily rate. Your best bet when traveling with FIDO.

"Pine springs best western"

4
10/10/2017

Very secluded off highway. Quiet and cozy. Remodeling in progress. New carpeting being installed. Have oversized rooms for comfort and nice beds. Would recommend the toilets be changed out I think they are for handicapped people very small and low to ground. Other than the toilets its a nice quiet place to stay.

"One of the nicest Best Westerns I have stayed"

5
10/10/2017

The Best Western in Ruidoso Downs, New Mexico, is one of the best I have stayed in. The hotel was beautifully landscaped with little bridges along the walkway in the courtyard. The hotel is on the hillside nestled among trees and away from the highway. There were wood carved tables and chairs in the front lawn under trees as well as an outdoor fireplace, and a couple of small totem-pole like statues in the front, giving the place a rustic feeling. My room was comfortable and clean, but the top drawer of the dresser kept opening and wouldn't stay closed. Stayed for 3 nights and only drawback was one washer and dryer that would accept the quarters and had to have an attendant come in to open the box to start it. As a side note, the hotel was across the road from the Billy the Kid Casino, but you could not hear road noise as the hotel was up the hillside. I would definitely stay here again.

"Short stay in Ruidoso"

4
07/10/2017

I used TripAdvisor to help pick this hotel. The traveler photos were very helpful in making my decision. This hotel sits on a hill above the race track and is close to the Walmart next door although separated by woods so you do not see either from the hotel. This hotel has exterior doors and is two story. There is no elevator and you must climb stairs if you have an upper floor room. Check in was easy and pleasant. The staff is very accommodating and helpful. The hotel has a courtyard with trees and is a nice place to sit and reflect. In front of the hotel is also a large area with benches or seats and a nice place to stroll and look for birds. While we were there in early October, the area was quiet and relaxing. Our room was a second floor king suite which overlooked the pool and had a view of the area across the highway. Wi-Fi was very good during our stay. The TV had a variety of channels. This hotel has a separate vanity from the tub and toilet which makes getting dressed in the morning better for us. There was a microwave and refrig in the room. In the evenings, coffee and cookies are available at the front desk which is a nice treat. Breakfast was from 6:30 to 9:30 as I recall. Breakfast is the usual fare with make your own waffle, biscuits and gravy, eggs, sausage, pastries and some fruit in the form of apples and oranges. Coffee, regular and decaf along with juices. The lady that handles the breakfast area is pleasant and helpful. Parking is adequate for this property. We had no major issues with the room. We noted a couple of maintenance items which the staff noted to handle after our departure. The bedding was very good although the pillows were a little firm for my taste. All in all, this turned out to be a good choice for us and I look forward to returning. I would suggest becoming a BW member as points toward another stay accrue with each visit.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback! We are glad you enjoyed your stay with us. Thank you for bringing the maintenance issues to our attention and noting the things you enjoyed about the property. We look forward to seeing you again! Holly Bailey General Manager

"Very Disappointed!"

1
06/10/2017

We were placed in an area that was being recarpeted and had to walk through the debris and nails to get to our room. Plus there was a gas/propane leak on the same end of the hotel. We were told we couldn't move to a different area because we didn't request a specific area when we booked and they would call about the leak. Nothing happened because we could smell it the two days we were there. While the clerks were friendly, the manager made no attempt to meet with us when we checked out. Be cautious if you want to stay here. If anything goes wrong, she will stay hidden in her office.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We do appreciate your feedback. As you can tell from other reviews, we take a lot of pride in our hotel and in working with our guests to solve problems. With that being said I am a little concerned with the statement that management chose to "hide" in the office, rather then help; being that I was off property for a majority of that day. I did, however, speak with my Assistant General Manager who filled me in on the situation. We were unable to relocate you due to the number of down stairs requests for medical necessity. Being that our hotel only has stairs, we accommodate our guests who cant do stairs first, seeing as how it would be very difficult to get a wheel chair or walker up the stairs; or go up and down the stairs with crutches or a cane. I do apologize that this was an inconvenience for you. We did our best to keep our guests out of the areas where they were working on the carpet, and our contractors were good about containing the mess into a small area that they were working on. Good news is, that project is complete and the whole hotel has new carpet! We have not only had the gas company on property, we have had a plumber as well. We have traced the issue to being one of the pipes under the building and are working with the plumbers as to how we go about tearing everything up to fix the leak. I do apologize that you felt nothing was done when it was reported as we had to work to locate the source which was very time consuming consider the joints, unions and equipment involved. After all was said and done; I was told you were offered a gift card for the inconvenience, being that you had booked through a third party and we can not alter those rates, and refused the gift card. My staff did my best to accommodate you, given the circumstances. We apologize that you didn't enjoy your stay. Holly Bailey General Manager

"Just me and the dog..."

4
28/09/2017

Quick trip with the dog, which this hotel was great for. Beautiful grounds, lots of green for your pup to walk around (must be on a leash), complimentary dog biscuits and breakfast (standard eggs, sausage, waffle maker, yogurts, fruit) Rooms aren't new but seem to have been updated, they're spacious and clean. Mountain Inn Casino is about 15 minutes down the road with lots of things in between. Would recommend for travelers with dogs, however there is a $10 fee per night for your pet. Staff is friendly, this hotel is tucked away on a hill giving it privacy from the main road.

"Pine Springs Ruidoso Downs NM"

4
27/09/2017

Very quiet "woodsy" experience just above the Ruidoso Downs racetrack. The courtyard was very green and scenic. The rooms were spacious and a good value for the price. Good cable TV with free HBO and Cinemax. I did have some problems connecting to the internet. It would take 3-5 minutes on occasion to get linked into the wifi. I had a laptop, so maybe that was part of the problem? The free breakfast offered the usual stuff and was in a spacious dining room with TV. Very helpful hostess at the breakfast. I would reccomment this hotel for visitors. A pretty good value.

"Better than Best!"

5
23/09/2017

Had a great stay at this Best Western! Check in process was quick, professional and friendly! Room was very comfortable The breakfast area is clean and large with plenty of sitting. Food was great. We will stay here again in the future!

"Excellent Room"

5
17/09/2017

The room was super nice and comfy, the breakfast was so good and on time.Thee overall experience was awesome and the price is a very good value .No dough`t we are going to stay there from know on .Thanks

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay and look forward to seeing you again! I will pass your kind words onto the staff. Holly Bailey General Manager

"Riding in the Pines of Ruidoso"

5
15/09/2017

We absolutely loved staying here. It was so quiet and tranquil the service of the people in the hotel were excellent. When you're on a trip with your wife this just doesn't get any better. Thank you for everything .

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay! Next trip be sure to ask about our "romance package"!!! Holly Bailey General Manager

"Had a great time!"

4
14/09/2017

Went with my 89 year old mother to Ruidoso and she and I enjoyed our Stay. The cleanliness of the rooms are excellent. Spent time in the court yard relaxing. The staff is very friendly and we will definitely go back for our future trips to Ruidoso!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your tine with us and we look forward to seeing you in the future! Holly Bailey General Manager

"Peaceful retreat"

4
08/09/2017

This hotel had no fancy bells and whistles, but it was very clean, the staff very nice and efficient, breakfast good. nestled in the trees, it was quiet. this is an older motel, but very well maintained.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay with us! We work hard to keep our hotel looking good! Holly Bailey General Manager

"Pine Springs"

5
28/08/2017

I was very happy with my stay. Rooms were clean, bed was comfortable and hotel was off main road and very quite. The hotel is across Hwy 70 from the racetrack. The little park they have out front has seating areas in the trees and was well maintained. Overall Very Satisfied.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! The courtyard is beautiful, isn't it?!? We love our unique setting are are glad you did too! Holly Bailey General Manager

"wonderful"

5
28/08/2017

wonderful ~ we had such relaxing days~plus eating the breakfast food. The place is so beautiful and clean. The room was so clean and had all that we needed. What more can I say! We will be back as soon as we can!! And we love the room we have had and hope to have it again! Thank you for being such nice people!!!!!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback! We are glad you enjoyed your stay with us and that the staff made your stay even better! We strive to create a memorable experience for our guests!! Holly Bailey General Manager

"A hidden gem"

5
27/08/2017

This hotel sits atop a knoll surrounded by pine trees providing a resort feel. The staff is extremely friendly and the breakfast supurb! The rooms are large and new. Right across the street from the horse race track but secluded enough the you wouldn't know it's there. Great pool too. I'm coming back!!!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! Holly Bailey General Manager

"Pleasant Surprise"

4
24/08/2017

Booked this hotel on line and had no idea what to expect. What a pleasant surprise when checking in and was served by such a professional and polite staff. Hotel had been refurbished and offered clean, comfortable and well appointed rooms. WiFi worked great and the breakfast was fine.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! I am blessed with an amazing staff! We are glad that you enjoyed your stay and were happy with all the changes we have been making. We look forward to seeing you again! Holly Bailey General Manager

"Nice hotel"

4
18/08/2017

Staff was hospitable, extremely nice at check in and check out was extremely convenient. Hotel is older, but has been updated. Loved the location, secluded and quiet. Rooms are large and were clean. Adequate parking.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us! Holly Bailey General Manager

"Overall Average Experience"

3
16/08/2017

I had booked this hotel a little over a month ago, because my boyfriend and I had a wedding right down the street. We had gotten a "discount" which still ended up being $157, while price advertised online wish $89. We had originally requested early check-in, due to the fact that the wedding was at 4. We were told this couldn't be guaranteed, which was understandable, but we arrived and were told that we couldn't check in until 4, which was when the wedding started. We couldn't get into our room until 2:30, which considering is pretty late for check-in. The room was nice, but not worth the price. The hot tub was also out of order. I had been told there would be a holding fee placed on my card, but wasn't aware it would be an additional hold of $187 in addition to the charge for the room already, adding up to double the cost double the original cost of the room itself. I understand the hold charge, but the hold wasn't removed for 4 days. All together it was inconvenient, and I don't plan to stay here again, nor would I suggest it.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. I know that the internet can be a little tricky to navigate when booking rooms sometimes, so I completely understand how you got confused between our week day price ($89) and our more expensive weekend price. I am sorry that this was an inconvenience. I apologize that you felt our hotel wasn't worth the cost of the room, however you did come to Ruidoso during one of the busiest seasons and weekends during the year. Being a 98 unit property, we do our best to get them turned over and ready for the next set of guests by our advertised check in time, which is 4 PM. I am glad that the staff was able to get you in early, even though they did let you know ahead of time that early arrival wasn't a guarantee. We hope the wedding was beautiful and that you enjoyed the rest of your weekend. Holly Bailey General Manager

"Really Nice Place To Stay !!!"

5
13/08/2017

Staff was super Nice !!! Rooms really clean !! I would differently stay here again !!! The grounds around the Hotel was very clean and very Peaceful !!!!The room was very clean and the bed was super comfortable!!!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to seeing you again! Holly Bailey General Manager

"Hidden Gem Across Ruidoso Downs"

4
08/08/2017

The Best Western Pine Springs has become our home away from home in Ruidoso, NM, especially due to the pet friendly policy. It is tucked up on a hill surrounded by pine covered slopes and has a charming central courtyard area. The complimentary breakfast is efficiently handled by Maricella and in a separate building across the courtyard, so as not to disturb those who prefer not to partake. We met a lovely, helpful young woman named Cassandra from Jamaica who graciously retrieved extra towels and coffee, since we decline room service due to our pet in the room. The rooms have free wi-if, refrigerator, cable TV, and microwave. For those interested there is a pool and covered cookout area. We consider it a hidden gem of Ruidoso ambiance!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! We have an amazing staff and a great setting. We look forward to seeing you again! Holly Bailey General Manager

"Very clean hotel and breakast was delicious. The only flaw wss the noise made by the biker club."

4
07/08/2017

Very clean hotel and the breakfast was extremely good, never ran out of items. An additional waffle machine would help with waiting in line. Adding an additional ice machine at another location would also help.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! We look forward to seeing you again! Holly Bailey General Manager

"Nice hotel"

4
01/08/2017

large clean rooms but the bathroom seems quite old and ordinary, hospitable staff, good breakfast, a little costly, nice grounds, adequate parking, convenient location near Ruidosa Downs but not within walking distance of anything

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! Holly Bailey General Manager

"Excellent choice"

5
31/07/2017

Situated inside a forest area, great views, excellent facilities, and at the same time very close to the main Ruidoso attractions (across the street from the horse track). Perfect for a weekend getaway. Heated outdoor pool was a plus.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! We look forward to seeing you again! Holly Bailey General Manager

"Location was relaxing and resort like"

4
31/07/2017

When in Ruidoso, NM we like staying at this BW because of the relaxing atmosphere and resort like at a fraction of the cost. Always clean and the staff is always pleasant. Sitting is up the mountain above the hi-way with no other industry or roads in view. Excellent value.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us! Holly Bailey General Manager

"Bad, Bad Experience"

1
30/07/2017

The first room we were assigned had nauseating sewer gas coming from the sink drain and the mattress needed to be thrown in the dumpster. Other guests reported the sewer gas odor as well. We were assigned another room for the remainder of our stay. Even though we requested non-smoking when we made the reservation, the woman at the front desk put us in a smoking room (knowingly). We did not realize that until we saw our bill. The tub faucet was plumbed backwards and the water pressure was slow in the second room. The carpet in the second room was in desperate need of cleaning and the curtains and bedding needed replacing. Updating has been done on the exterior grounds, but I think they have forgotten the interior altogether. The facility needs to become NO-SMOKING in my opinion. The manager was very defensive when we approached her about the problems we had during our stay. She did not seem the least bit concerned about how we were affected as guests. We stayed at this motel 2 years ago and thought we would stay again on this trip; however, we won't make the mistake of ever staying at this motel again. The quality of this motel is getting worse instead of getting better.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. Being that this has already been discussed multiple times, via phone and email, as well as through our corporate offices, I do not feel the need to delve into the issue here. We appreciate lists of items you have given us to correct through different venues, as ever growing as they are each time you are unhappy with the compensation offered. The issues that did exist have already been corrected. We wish you the best of luck with your future accommodations in Ruidoso. Holly Bailey General Manager

"The Highlight of an otherwise disappointing visit"

5
29/07/2017

Location is pretty, staff is friendly, room 252 upstairs with a courtyard view was very nice, low low low water pressure in the shower and carpet a bit worn, however was breakfast outstanding.....the town of Ruidoso however closes up by 5 pm....totally geared towards retirees.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again in the future! Holly Bailey General Manager

"Great location, minor improvements needed"

4
27/07/2017

We had a great stay at the Best Western Pine Springs Inn. We arrived an hour early and was not able to check-in. There is a lovely area in front of the hotel with shade where we could sit and wait. We did go into the office and got a annoyed reply when I mentioned we have a booking and I called regarding earlier check-in. I was still talking and requesting access to a bathroom when I was cut off to hear that the room is not available yet at 3:30pm. I told the lady that I am aware of that and that my children just need a bathroom to use. We went back to the front office around 4:05pm and the agent contacted housekeeping to find out if the room is ready. We got checked in around 4:15pm. There was only 2 towels in a King suite and no bedding for the sleeper sofa, but I was able to get some from the front office after a 20-min wait. Breakfast was good, although I would suggest alternating meats. We had the same meat (sausage) for our 5-night stay. The heated pool was great. Hot tub did not work. There was only pool towels set out at the pool on our first morning. The rest of the time we had to request pool towels from the front office. Most staff were friendly, housekeeping spoke limited English. Great location, right across from the race tracks. Quiet and nice sitting areas in the garden. Pet friendly. I would recommend this hotel.

"7-16-17 to 7-21-17"

4
26/07/2017

We stayed there for 5 days, the help was refreshing, nothing like tx. People were so friendly, the grounds were kept excellent. I really enjoyed breakfast every day, didn't really help my diet, but was sure good. I like the location of the Inn, just all really nice.

"Great Value"

3
24/07/2017

Good location-not too far from everything. Takes no more than 10 minutes to get to any attraction. Beautifully nestled into a hill making the scenery nice. Wal-Mart is conveniently located next door (not seen from the hotel, though). The staff was super nice & friendly & very accommodating most of the time. The only issue with service we had was when we visited the pool & there were no pool towels available. Actually both times we visited the pool there were no pool towels available. The 1st time we notified staff they delivered some promptly. The 2nd time no one came. My husband had to go to the office to grab some. The breakfast staff is the best, though. Very attentive & kept things running so smoothly. They kept everything well stocked & fresh. They were awesome! The food selection is great & we left for our day full. The room itself was nice & not too dated. The carpet was visibly dirty, though, with several spots on the carpet. I understand they are pet friendly but the stains were a bit much. We made a point to not walk barefoot in the room. There were also various insects coming out of the sink drain. The first time we tried to flush the toilet it clogged. We called the front desk & the young lady quickly brought us a plunger. I only had to use it once after we learned the trick to flushing the toliet but I did hear another guest in the lobby complaining about the same thing in her room, as well. Maybe there's a plumbing issue that needs to be addressed. Other than that, every thing was fairly comfortable. The bed was very clean & comfortable. I make a point to check beds when I arrive & both were spotless. Honestly, despite the carpet & plumbing issue the room was comfortable. The fridge & microwave were both clean & roomy. The cooling unit worked well, too. Our housekeeping staff member Cassandra was awesome! We had a little mess the first night & she took great care to clean up after us beautifully without disturbing our personal belongings. I was very grateful & it was nice coming in after a busy day to a cleaned room. The exterior of the hotel is well kept & the courtyard is beautiful. My kids loves just playing outside while we walked the dog. Sitting out in the morning is very peaceful out there. Overall, we enjoyed our stay very much. The quality for the price was a great value & we do recommend it & will be back ourselves in the near future.

"Staff is Amazing!"

5
24/07/2017

Perfect location across from horse race track & casino. Short drive into the center of town. The staff went out of their way to make sure our stay was perfect. Quite location & beautiful courtyard where you can enjoy your breakfast outside at picnic tables.

"Quiet place close to town"

4
22/07/2017

Just across from the race track, nestled in pines on a quiet hill, Pine Springs Best Western is a good location to stay if you want quick access to attractions without the noise. The cooler nights allow for some relaxing time in the courtyard or by the pool.

"Very Relaxing!!"

5
17/07/2017

The location is excellent!! Tucked back in the trees, you would not know that you are just off the main highway. Always quiet and so relaxing! The staff is very friendly and courteous. Breakfast is great! Stay here annually and always look forward to it!

"Great Place"

5
14/07/2017

Best Western Pine Springs is a Fabulous place to stay. The staff are really Great, Friendly and go out of thier way to make our stay Faboulous and Comfortable. I Highly recomend staying here. We will be staying here everytime that we visit Ruidoso.

"ruidoso over night stay"

4
13/07/2017

first thing to notice is the property is not near the highway. has a log cabin feel to it after driving up into the mountains. property is clean, staff is courteous and professional. had a noise issue with the room next door and the front desk addressed that immediately. breakfast was simple but good. overall a very good stay with no issues.

"Best Western"

4
11/07/2017

This was a very good hotel out of the way of people and kind of a get away from the crowds. Close to everything and very cozy. Very refreshing with a walk through the trees and was pleasant. Would recommend to anyone who wants a little alone time in the evenings from the crowds.

"Beautiful place to stay very friendly employees"

5
06/07/2017

I would highly recommend this place to go to to just relax if you like going to the casino this is a very beautiful place good employees great manager everything you can ask for is right there Planning on making this trip again next year

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your stay with us and look forward to your return trip! Holly Bailey General Manager

"Beautiful outside but don't be fooled"

2
04/07/2017

Outside pretty! Bugs in room kids upstairs sounded like they were gonna fall in on us never were quite!! Room dirty they just fixed beds on second day did not clean or vacuum!! No towels on second day and room smells had to buy spray for room was horrible and never offered a discount or apology oh and door handle would not work had to fight every time to get in room

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and will use it to improve our hotel. I do apologize the guests above you were noisy. If the front desk had been notified, we would have been more then happy to contact the guests above you and ask them to quiet down! Unfortunately, being that we are in the middle of the forrest, we do get little visitors from time to time. We do have our pest control spray the property frequently and would have taken care of the issue immediately had it been brought to our attention! We do our best to make sure each stay is a great stay for our guests. We do courtesy call backs to see how everything is and frequently ask our guests how their stay is. Any issues that are brought to our attention during your stay are promptly handled. Unfortunately, there isn't a whole lot we can do to make the stay better if everything is brought to our attention during check out. I do apologize that you didnt enjoy your stay with us, the things stated are definitely not typical of our hotel. We hope to see you again in the future so we can prove that! Holly Bailey General Manager

"Room service needs improvement"

4
03/07/2017

Rooms were nice room service needed an improvement beds were not made, beds were not changed, call front desk to get towel to shower .checked in at 4:39 Friday checked out Sunday at 11: 00 am. Water pressure was low in bath room.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and have used it to improve our service. It was discussed one on one with the person responsible for your room. We appreciate you bringing it to our attention! Holly Bailey General Manager

"Ruidoso Vacation"

5
02/07/2017

Excellent place to stay. Rooms clean, friendly staff, and beautiful grounds in which to enjoy the cool weather. Nice amenities such as a nice pool, area for picnics, places to sit amongst the pine trees, excellent breakfast and many other amenities such as discounts etc. per visitors needs.

"wonderful vacation"

5
02/07/2017

Just wanted to say Thank you to Damien, assistant Hotel manager and all the Staff at Best Western Pine Springs Inn! My family and I stayed there in Ruidoso, New Mexico and the Staff and Hotel are wonderful , we had a wonderful time this week there. The Staff work hard and do a wonderful job everyday from the breakfast to preparing the rooms. Can not say enough about the staff and hotel, highly recommend staying there ! Crenshaw family

"The grounds make it above average"

4
29/06/2017

This is a smallish hotel virtually plopped down in the forest, with nothing else in sight. The green grassy courtyard surrounded by lots of open space and evergreens was lovely, the scent of pine trees wonderful. That and the warm temp of the pool water were our favorite things, along with a nice breakfast 'buffet'. They even have slices of American cheese in the fridge if you want to make your own breakfast sandwich (plus a waffle maker, always a favorite of mine). Not much in the way of fruit, but good sausage and the other usuals were in abundance, along with some pretty decent coffee. We discovered this place because it's the closest to the casino and race track, but we plan to be back because it's so refreshing to find a hotel that is not all concrete and asphalt surrounding the buildings. We didn't like the fact that the spa jets didn't work and it really needed skimming to clean out the overnight bugs and pine needles. Also the beds were truly too hard for both of us. That ALMOST made me give 3 stars instead of 4, but for the price we paid (this trip at least) of $64/night + tax, I just couldn't knock it down to average. Honestly, though, I don't think I could sleep in these beds for more than a couple of nights--but not everyone minds a very firm bed. Oh yes, I should mention that the rooms were spacious compared to a lot of the newer hotels these days. And every employee we encountered was professional, friendly and helpful. On the negative side--the TV was on the smallish side for the size of the room, and in the room, there was only ONE bar of soap to share between sink and bathtub. If you're looking for luxury, this is an older place that won't give you that feeling; but if you love being secluded in the forest in a spacious room, this might be the place for you. Also, if you want to be close to restaurants and downtown Ruidoso, this is NOT that--we much preferred being out in the forest! Oh yes, some of the rooms are smoking, and it is a dog friendly location--neither of which mattered to us, but fyi.

"Overpriced for average room"

3
24/06/2017

While the location was in a nice area of Ruidoso Downs, the hotel was very average for the price. Attendants were polite, but the facility itself was very average and the breakfast was nothing special. Could have found the same quality room and breakfast at a much cheaper location.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback. We do our best to stay competitive with the local market that offers the same amenities that we do. It is the busy season in Ruidoso! Holly Bailey General Manager

"Family get away"

5
22/06/2017

I have found my place to stay in Ruidoso N.M. The courtyard is so peaceful and quiet and the scenery is just beautiful . The staff is friendly and helpful , when we arrived our rooms were separated and I needed them right next door to each other on account my daughter is handicapped .They worked things out and got it done . The rooms are clean and spacious . Maricela had breakfast ready and she kept it clean . I will definitely be going back .

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! I am glad you enjoyed your stay with us. I am glad that the staff was able to accommodate your needs and made you feel at home! We look forward to seeing you again in the future! Holly Bailey General Manager

"Best housekeeping ever."

5
20/06/2017

My stay here at pine springs inn was an absolute beautiful experience. The housekeeper CASSANDRA was very sociable and extremely efficient. She is such a beautiful character. Happy that she served me.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! I will be sure to let Cassandra know how happy you were with her services! Thank you for the kind words about her. They will definitely be passed on! Holly Bailey General Manager

"Resort type at an affordable price"

4
20/06/2017

Beautiful and private area. This hotel is isolated in the mountains. Friendly staff. The only issue is that I requested a wake -up call and it never occurred. Extraordinary view from the pool. The hot tub did not work. Lawn well kept.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback and are glad you enjoyed your stay! I will be sure to address the issue with the wake up call with the staff and get it corrected immediately! We did get the hottub up and running, however the bubbles arent working :-( It is hot though! Holly Bailey General Manager

"Best housekeeper in the world"

5
19/06/2017

My husband and I have stayed at the Pine Springs for years. We love it! This trip I lost a ring of great sentimental value. I told Cassandra our housekeeper and she found my ring in the trash. She is my hero. Cassandra I can not thank you enough.

"Quiet and Friendly"

4
11/06/2017

I went her to site seeing and to relax. The Best Western was located back from the main roadway making it secluded and quiet. The staff was friendly (would say hello when they saw the guest). I saw one staff member assist a handicap person (awesome). The only negative I would give - the carpet needs replacing.

"We will be back"

4
10/06/2017

The setting is beautiful and the hotel is pet friendly which is an absolute requirement for us. The room was very nice and the hotel staff were wonderful. Slight problems with power source for microwave and water pressure. We wanted to pay bills on a secure Internet and went to the office but their guest computer did not even work. The bed was very comfortable but I had to purchase a pillow from Walmart because the pillows provided were hard.

"trip advisor"

4
06/06/2017

Overall a great place to stay. Being pet friendly is a major plus for us. The grounds are beautiful and well kept. The breakfast is great! The rooms were clean, but carpet was stained. Our only complaint is that there should of been more than one ice machine. Not enough considering over 200 rooms!

"Great Place To Stay"

5
25/05/2017

Great place to stay! Clean and quiet! Friendly service! Great breakfast!! Heated pool was great! Staff was eager to help in anyway they could! Would stay here again! Great family place to stay! Highly recommend it!

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! Holly Bailey General Manager

"great service"

5
22/05/2017

i can start by saying that this hotel was really good for the price range in my personal opinion, there was free breakfast and the rooms were nice and clean good choice if you ever need to stay in Ruidoso.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and look forward to seeing you again! Holly Bailey General Manager

"Comfortable room, friendly staff, free cookies!"

5
29/04/2017

This Best Western is conveniently located off the highway on a nicely landscaped wooded property. We enjoyed the large room, flat screen TV, and excellent breakfast. The motel has a heated outdoor pool. I rate this Best Western as a very good value.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay. We have recently done a lot of upgrades to the property and are looking forward to getting more done. Holly Bailey General Manager

"awesome stay"

5
24/04/2017

this hotel is very beautiful and the staff is excellent the breakfast is amazing we enjoy it every time we stay we stay there at different times of the year and each time is more amazing than the last

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad you enjoyed your stay and will be sure to pass your kind words on to the staff!! Holly Bailey General Manager

"VERY Dog friendly"

4
02/04/2017

The hotel grounds are beautiful - lots of well-maintained lawn and trees. The Hotel Staff are very friendly and go out of their way to welcome pets, including a doggie treat at check-in. Fresh-baked cookies. The hotel is old, but it has been well maintained and is clean. No road noise, because the hotel is roughly a mile south of the highway, in the woods.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review. We are glad that you enjoyed your stay with us! We hope to see you again in the future! Holly Bailey General Manager

"Great place to stay"

5
27/03/2017

The staff was very helpful over the phone when I called 3 times to get information and to make reservations. When we got there she was very nice even though it was late. After we checked in, got to our room and unpacked our truck the phone rang and it was the front desk just checking to make sure our room was to our standards. The next morning we used the guest laundry room and had a little trouble with the washer, but a lady that I believe was in the housekeeping crew helped us out and then with the dryer too. The whole experience was great. We will be staying here next trip also.

Holly B, General Manager at Best Western Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback. We are glad that you enjoyed your stay and that the staff made you feel at home. We look forward to seeing you in the future!! Holly Bailey General Manager

"Very nice"

5
26/03/2017

It is a very nice hotel. Our room had a view of the mountain trees. It was really clean and quiet. The staff was very friendly and helpful. The front desk helped us sign up for easy rewards and for express checkout. Would totally stay there again.

"Great value"

5
18/03/2017

Despite being over booked, the staff worked to make sure we had a room and upgraded us. Even though it was a smoking room because it was the only one they could give us for our reservation, they sprayed the room and the smell was almost non existent. The staff was very helpful and accommodating. The breakfast was good, fresh, and hot. For the price, definitely will be back.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. We appreciate your feedback! We apologize again about the over booking, but are glad that you enjoyed your stay aside from the smoking room. Thank you for your understanding and patience! Holly Bailey General Manager

"beautiful setting"

5
01/03/2017

My brother and I stayed at this hotel for one night as we were in town for a day of skiing. The room was large and great. The grounds were absolutely beautiful and the place itself was nestled in the forest with nothing else next to it. The free breakfast was great and I will definitely stay here ever time I go skiing in Ruidoso. The price was great as well being that it was on a Monday and not their peak season

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! We are glad that you enjoyed your stay with us and had fun skiing. We look forward to having you come back and see us! Holly Bailey General Manager

"Beautiful, but bed's too firm"

3
28/11/2016

Very nice hotel. Clean and quiet. We just slept poorly because the bed was extremely firm. I had to lay on top of the pillows to get any rest. It was also very tricky to get the shower temperature right. The faucet needs to be replaced.

"Great place to stay"

5
28/11/2016

All the employees were wonderful and made us feel very welcomed. It is a great place to stay. We loved the grounds surrounding the hotel. The room was clean and very big. We had a view of the mountains behind the hotel. Can't wait to stay here again.

"Location is nice!"

3
25/11/2016

Okay so here is my review I tried to read all the reviews I could both positive and negative. Let's start with negative. We checked into hotel room and at first everything was fine until we saw flies all in our room. And then later on that night there were spiders everywhere no lie. So we asked to switch rooms but to our avail there were spider in the bathroom. Okay now the good breakfast was good for the kids. Me myself don't like carton eggs so I didn't eat the breakfast all the beverages were fine. The property is in a nice secluded area. Pool was closed due to it being too cold. I probably wouldn't recommend myself. But better than most options in ruidoso.

"Nice place to stay"

4
19/11/2016

We have stayed at this hotel on several occasions and have always had a good experience. This time the internet kept dropping so I asked them if they had a problem and they said that the hotel was full and there were too many users on at one time. Later in the evening it was better. Other than this and a missing telephone cord our stay was very pleasant.

"Check to see if room is smoking or non-smoking"

2
18/11/2016

Check to make sure you want a smoking type room before booking. It should default to non-smoking instead of the other way around. With everyone being more health aware, having to pay more for a non-smoking room is not with the times.

"The greatest place to stay in Ruidoso Downs!"

5
03/11/2016

This hotel is in the mountains across the street from Billy the Kid casino and Ruidoso Downs racetrack. It is surrounded by tall pine trees, and is beautifully landscaped! The rooms are quite spacious and very clean. When we pulled up to our room there was a big elk that went into the woods from the parking lot! The grounds are well kept and clean. Holly, the manager, is very kind, friendly, out going, and will see to it you have a wonderful stay!

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review and your kind words. I am glad that you got to see some of the wildlife! We also have a bear that likes to visit the front yard from time to time. We enjoy having you guys here with us and look forward to your next visit! Holly Bailey General Manager

"Best place to stay when visiting Ski Apache"

5
02/11/2016

Holly and her entire team go above and beyond...every time. This is our third (ski) season and we make trips to Ruidoso 1-2 times a month during the winter. They remember us and make us feel at home, while continuing to be courteous and professional. Breakfast is early and a great start to the ski day.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We enjoy having you guys stay with us and cant wait for yoru next visit!! Holly Bailey General Manager

"Our Stay At Best Western Hotel & Resorts"

5
23/10/2016

Our stay at Best Western was very enjoyable.Nestled in a pretty wooded area at the top of a hill in Ruidoso Downs, N.M..It was across the road from a fun casino/race track and many other close by activities and restaurants and southwestern shops.The climate was ideal and the weather perfect. All in all it was a very enjoyable trip.

"Restful"

5
19/10/2016

The 686th AC&W SQ (Air Force). Held two reunions at this facility (2006&2016) We were treated so well at the 2006 reunion until we just had to return. We usually hold our reunions in a different State each year but,we voted to return to New Mexico and Ruidoso because of the fine services and friendly staff members.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. I am glad that you guys had a good reunion and that you enjoyed your time with us! We certainly enjoyed having y'all! Holly Bailey General Manager

"Execellent nights sleep & breakfast"

5
10/10/2016

1st night we awoke in extreme pain from from too soft mattress and was replaced fast so other 3 nights were restful and fantastic! Breakfast was perfect and both made our stay incredible add in super friendly service we booked 1 year in advance for next year!

"Boy, was I surprised."

5
23/09/2016

I didn't expect what I saw......a large, well decorated and exceptionally clean hotel and room. All the staff went out of their way to ask if they could help in any way and if our stay was to our liking. We will definitely be back.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We are glad you enjoyed your say with us and look forward to seeing you in the future!! Holly Bailey General Manager

"Back again."

4
22/09/2016

This was my second time traveling to Ruidoso, NM for work. Without a hesitation, I headed to the Best Western Pine Springs for my stay. I stayed at this hotel a little under a year ago, and was really impressed, not only with the location manager Holly, but how attentive the housekeeping staff is as well. Once again, the grounds were manicured very well, and the room was clean. I definitely would stay here again, if I find myself in the area.

"Quiet and Peaceful"

5
22/09/2016

We normally stay at the other BW when visiting Ruidoso but decided to try this one because the rates were a little better. We were very please. It is built back off the road in the trees and has a more mountain feel to is. It was clean and quiet and if you are only using it to get sleep at night what more do you need. The breakfast was very good. We are returning this weekend with another couple and we are both staying here. My new favorite in Ruidoso.

"The Pine Trees set this up to be a very good place to relax"

5
19/09/2016

friendly folks and very nice Hotel to stay for Business or pleasure. Dog friendly and that is a must for us. Rooms were big and easy to put the Dog Crate and not be uncomfortable. Very quite place to stay and relax.

"Nice Environs Okay Room Strange Goings On"

3
18/09/2016

Really beautiful area and a nice location. Room was average but smelled smoky and musty (non-smoking room). No screens on the windows so airing it out was not an option. Directly across from the casino and track. Could be why several vehicles were broken into overnight.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. If you will message me, I can get the room # and have housekeeping take care of the smell in the room immediately! Several hotels in both the Ruidoso and Ruidoso Downs area had issues with the vehicles being broken into. At this point, both Police Departments are making a joint effort to investigate and get the issue resolved. We, as the hotel, have taken additional security measures to ensure the safety of our guests. I look forward to hearing from you :-) Holly Bailey General Manager

"Beautiful and comfortable and convenient"

5
16/08/2016

The hotel was very pretty, with lots of outdoor charm. Tons of trees and places to sit and relax in the shade. Room was very clean and beds very comfortable. Our only complaint was poor lighting and lack of electric plugs for our electronics.

"How to relax"

5
12/08/2016

There is no better place in my opinion for a weekend unwind/relax the this paradise in the tall pines. I've been here many times and would never consider another palace in Ruidoso. they are pet friendly and will bend over backwards to make your stay memorable. Try it and enjoy!

"Quiet, Forested Hillside Setting"

5
11/08/2016

So, you're going to Ruidoso to enjoy the mountains and forest? Then the BW Pine Springs Inn is a really great choice for your overnight lodging. Its forested, hillside setting sets this motel apart from most other choices in the area. Plus, the motel itself is very nice. The BW Pine Springs Inn is in a great location. It's just across the highway from the popular Ruidoso Downs horseracing track and a casino, but it's also isolated from both because it's on a hillside and surrounded by a pine forest. Altogether, it's the perfect vacation combination: You're very close to some major tourist attractions but you'll also feel like you're somewhere far away in the woods. The motel itself is above-average for a conventional motel. It has two main buildings in a V-shaped arrangement. A small outdoor pool and hot tub can be found on the north side of the property. About half of the rooms face the perimeter parking lots, but the others open to a very nicely landscaped courtyard. Inside, my room was unusually large, spotlessly-clean, and newly & nicely re-decorated. Everything worked. The desk clerks were very friendly at both check-in and check-out. I even got a phone call shortly after check-in just to make sure I was happy with my accommodations … and, yes, I was definitely pleased. Do know that this is a basic, limited-service motel and not a resort. They do serve breakfast there, but that's about it. You'll need to get in the car for dinner, etc. but the Ruidoso area has a lot a wonderful options for all of the many tourists who visit there throughout the year.

"Poor service"

2
10/08/2016

After a 10 hr drive, I arrived to find my reservation was not for the room location confirmed. I had reserved 3 nights, and was told they could move me the next morning, but because that would be a weekend (as my stay already was, plus a day), it would cost extra. I said not to bother, unloaded the car and went to diner. When I returned, I found the toilet would not flush properly. I called to report it not working, but during the 10 mins it required for someone to come up, I found the problem was that it took 2 to 3 minutes for the tank to fill. I then checked the bath/shower and found it produced no more that a small trickle. The on-duty manager said their maintenance man was gone for the day (it was 8PM), but agreed to call someone out. Sometime later she called back to say her manager said that since the problem was low water pressure it could wait till morning. I said the problem was not low water pressure, but that after a 10 hour drive and a 1 hour hike in the middle, and after paying $126 for a room, I wanted a shower and a toilet that flushed. She said she could do no more, and left. Later I called down and asked if there was another room available, and was told yes. Sometime after 10 I moved myself to that room (which had a slow draining sink); and checked out the next morning (that person was good)..

"Comfortable stay!!"

5
10/08/2016

My family and I have always stayed at the Best western and have always enjoyed it. It is clean, friendly and just a beautiful place to stay at. The breakfast is ok but it is close by other restaurants and the location is perfect for shopping.

"Bad Choice"

2
27/07/2016

The structures are too old to have just one maintenance man. Due to items not working properly, (door, toilet, frig, bath heat lamp); we had to move to another room at 2am. The second room's door was so bad, I had to lunge against it to open it, even after the maint man worked on it three times. The poor guy is just overwhelmed with work there.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. While I do apologize for the issues you claim to have had during your stay, I did notice that you failed to mention how my front desk clerk personally carried every bit of your luggage for you to your new room at 2 in the morning. You also failed to mention about us asking you multiple times during your stay, including myself asking both at breakfast the second morning of your stay and again when you came to the front desk later that day about the room we moved you into, of which both times you told me everything was fine in the second room. Last, but certainly not least, you failed to mention how you used explicit and demeaning language with our front desk throughout your stay and how your demeanor was both aggressive and hateful your entire stay. One of the things I have learned over 11 years of hotel management is that there are some people who will not be happy no matter what you do. My hotel is my pride and joy, as a majority of my time goes into it. That being said, before I take comments on tripadvisor personally, I do make it a point to check out the commentators profile (much like people do with our hotels) to see if it was just my hotel they had an issue with. Your profile speaks volumes. We wish you the best of luck for your future accommodations.

"fishing"

4
25/07/2016

was a nice place to stay with pool and hang out area outside with lots of shade. full breakfast was good. has low water pressure. beds are good and the room was a lot bigger with lots of space compared to your a regular room. clean room and staff is very friendly. I would stay here again

"Great Place"

5
19/07/2016

This secluded hotel is excellent if you want to relax. The courtyard is very inviting especially in the evening. The hotel staff was top notch! Breakfast was good and hit every morning. I'd stay there again! The hotel is conveniently located on a major thoroughfare so getting around town makes it easy. If you are there for gambling or the horse races, no problem. The hotel is located right across the highway.

"Great place, private and dog friendly too!"

5
19/07/2016

We were traveling through Ruidoso with our Golden Retriever and stayed here. It is a very nice place up in the pines well off the road on a hill across from the Race Track. The people were very nice and gave our Bella several treats. Rooms were nice, clean and quiet! We highly recommend this place with or without a pet!

"Spectacular secluded location!"

5
19/07/2016

Excellent all-round accommodations and amenities of all ages with delightful swimming pool, breakfast area clean, wide-variety of items from which to select. cookies & coffee in front lobby all afternoon, very quiet when nearly fully booked, clean rooms have refrigerator and microwave for snacking convenience. Layout of buildings on treed lot positioned for easy access to services!

"Tried again"

3
17/07/2016

I have very mixed feelings about this hotel. First the good. You will be hard pressed to find a hotel in a more beautiful setting. It is on top of a hill surrounded by pines. The grounds are attractive and meticulously maintained. I watched the pool maintainer do a very thorough cleaning. Now the not so good. The rooms need new carpet and furniture. The room had been cleaned but the carpet and sofa were stained. The mattress was sitting on 2 x 6's The other issue is the front desk. They were polite enough but put us in the wrong room at first. It got straightened out, but it was a hassle. So if you are patient and want a room in the mountains and don't mind old furnishings, this is your place. I can't decide if I'll go back.

"Good night sleep"

5
16/07/2016

This hotel is awesome it's clean they have awesome rates and friendly staff.Not to mention the view of the mountains it's very beautiful u have elk and deer walk right in front of u in the morning I love it

"Hidden gem"

5
10/07/2016

This place is tucked away for quietness and natural beauty but is just a few minutes from the downtown activities. I have stayed at several around Ruidoso but this one tops them all!! The pool and hot tub were very clean and comfortable. The room was excellent with a very comfy bed and the peacefulness of this place is just amazing!! If you want to relax and get away but not too far away, check in!!

"Restful Getaway"

4
04/07/2016

My husband myself and our small dog recently stayed here for 2days and it was wonderful ! The grounds are just beautiful. Beds were very comfortable and the staff was so friendly and helpful. Our stay was so pleasurable we are planning a trip back in August. You have the feel of being secluded in such a beautiful forest but you are only a minute or two away from everything. Thank you all for such a wonderful stay.??

"Excellent Hotel"

5
04/07/2016

Perfect location, impeccable rooms, and very friendly staff, with a great breakfast. Only down side was the jets not working on the hot tub, but other wise, an excellent hotel. will stay again in the future

"Not worth the price we paid"

2
02/07/2016

Pictures of the hotel looked great and we only use BW if they are available as our past experiences at other properties have always been stellar. I will say the staff really went out of their way to try and make our stay good but sometimes you can only do the best with you have to work with, and this might have been the case. First of all, unlike most BW's when you arrive around 2pm there usually isn't an issue with checking in, not here. We were told we couldn't check in until 4pm, not welcome news after a 200 mile drive in 90+ degree sun. The desk clerk did try to accomodate us and switched around some other reservations and found us a room. The room was on the back side of the complex close to the pool, a plus for us, but when we got there we had to wade through a corridor of room furnishings that had been taken from a multitude of hotel rooms, as though they were gutting our entire wing and upgrading. Okay once construction was done, but made us feel a bit like we were living in a construction zone. Next, when we got in our room we found the trim pealing off the walls, the toilet ,I kid you not must have been taken from a child's bathroom as it was, almost impossible for a small sized adult to sit on. And the cherry on this mud pie was that our room was covered with ants. Ant everywhere, by the door, on the walls, on the sink, on the toilet. We notified the clerk before we left for dinner and she told us she would go spray, but we still found them when we got back and so we had to spray ourselves. The whole thing just gave you the sense that things were crawling on you when you were laying in bed. Not a comforting feeling. The last thing was when we tried to use the pool. It was covered with bugs when we first saw it, then the next day before we used it their tech scooped out some of the bugs which made the pool usable. It was outdoor and I think heated because it was fun swimming in it even with a cool breeze outside. There was also a hot tub, but might as well may not have been because the jets didn't work and it was filthy. A layer of dirt on the floor of the hot tub and bugs floating everywhere. We paid $180 for our room on the Friday before the July 4th holiday weekend and all I can say is we would have done just as good at a motel 6, because at least there we would have understood that you get what you pay for, but not for what we paid, it was really quite ridiculous to have such a horrible room. The continental breakfast was good (about what you could expect). The staff does get an A+ as they really tried to do everything they could, even asked us several times about our experience but not quite sure they really could do anything more because of what they had to work with. I know holiday rates more than anything dictated prices, but it was sad to spend what we spent to get what we got. I won't be giving up on BW, but won't be staying at the truly beautiful hotel (more settings than anything) Pine Springss in Ruiodoso.

Holly B, Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. I do apologize for the issues during your stay. Unfortunately, with as busy as we have been, we have had to enforce our check in time of 4 pm. If we have any rooms available to get our guests in early, we happily oblige but during the holiday weekend about 75% of our guests wanted to check in early and we weren't able to turn 98 rooms over that quickly. I do apologize about the inconvenience, but we do make sure our normal check in time is posted on all our venues. We are in the process of changing out the furniture, and by in the process I mean that the last 8 armoires and 5 headboards that were in the corridor that you had to "wade through" have been taken care of. We made sure that these were on the side of the hallways clearing a large path for our guests to use. While I do understand that it wasn't the most pleasant sight, we wanted to have the new furniture in the rooms for our guests to use for the 4th of July weekend!! Several members of the staff tried to take care of the ant problem that you brought to our attention including myself, my maintenance and one of our public area attendants. While we did find a few ants here and there and we did spray the room for the ones that we did find, however we didn't find them all over everything as you are stating. This is definitely an issued that we would take very seriously, to the point of moving you to another room and immediately contacting our pest control company. Our pool is regularly maintained by our maintenance man. I will follow up with him on the issues you mentioned for the pool. He cleans both the pool and the hottub at the beginning of his shift and throughout the day. I will make sure that this is an area that gets paid more attention. I do apologize that you were unhappy with the rates. I noticed that was mentioned several times throughout your review. Unfortunately, as you stated, you chose to come to Ruidoso during a busy holiday weekend. We appreciate all of the feedback you have given. I am glad that the staff was interested in knowing about your stay :-) I was one of the ones that inquired and did immediately take care of the ant issue. I would have been more then happy to address the rest, had they been brought to my attention at that time. We hope you have a great 4th of July!! Holly General Manager Best Western Pine Springs Inn 575-378-8100

"Pet friendly"

5
02/07/2016

Last minute travel plans left few hotel options that allows pets. On priceline we found an express deal and took a chance. It turned out to be the best choice we could have made. Our dog was very welcome and given a gift of doggy treats at check-in. The room was big, updated and clean. The grounds are beautiful. The pool is secluded and has amazing views. Breakfast is fantastic and the lady in charge (sorry I didn't get her name) keeps everything well stocked and clean. This off the beaten path hotel is a perfect place to stay in Ruidoso.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback and look forward to seeing you when you come back through :-) Holly Bailey General Manager Best Western Pine Springs Inn

"Nice Stay"

4
01/07/2016

Nice pet friendly hotel. Beautiful grounds, friendly staff, very clean. Stairs need to be recovered, but all in all well maintained. Breakfast area was very clean and well staffed. The food was typical for a continental breakfast. However, there was sausage and fried eggs. An extra waffle maker would have been nice.

"nice folks"

4
27/06/2016

hotel was nice, rooms were clean and comfortable, staff was great. Breakfast sucked Out of food with over an hour left of breakfast hours. The hotel itself is right across from the race track, and back up in the woods.

"Beautiful Place"

5
15/06/2016

We have stayed at the Best Western Pine Springs many times. It has beautiful grounds and our rooms are always comfortable. The staff and personal are always polite and helpful. We had car problems and one of the staff drove my husband to get the necessary equipment to repair our vehicle. We enjoy the proximity to Ruidoso Downs Racetrack. We have also have a pet that we bring and this is one of the best pet-friendly hotels we've visited. I highly recommend this hotel and will stay there in the future.

"Oldie but Goodie"

5
14/06/2016

Older hotel but very well run and with beautiful grounds. The front desk is the best I have experienced and my satisfaction with the stay was very high. As a frequent traveler I am strict in my expected standards but like to acknowledge outstanding efforts.

"Best Western Pine Springs is great!"

5
14/06/2016

Best Western Pine Springs is great! The staff is always hard at work and very friendly. They go out of their way to make you feel appreciated. The breakfast offered is outstanding and like no other we have experienced! The rooms are clean and maintained. The courtyard on the premises is absolutely beautiful! Very relaxing. The price is very competitive for the amenities offered. The conference room for meetings is very affordable and perfect for family reunions of 50-75 attendees. Thank you to all the staff for always making us feel welcome!

"Ruidoso Downs"

3
13/06/2016

This place was ok. I was there with a group or I probably would not have stay here. Good staff and breakfast. NO WATER PRESSURE. WIfi did not work good. The place could us some updating. You can't find this place on your GPS

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. I do apologize about the internet issues. It was an issue throughout Ruidoso with our provider, not just here at our hotel. We are in the process of updating the hotel. We have started installing brand new furniture in the rooms and will be doing other renovations soon. Thank you for bringing these issues to our attention. Holly Bailey General Manager Best Western Pine Springs Inn

"The ONLY reason I dont give this wonderful place 5 stars is...."

4
25/05/2016

There ARE a couple minor issues that really don't matter to me but might matter to others. The AC unit had a bit of a 'buzz', the cable tv had a bit of a connection issue and some channels dropped in and out...and the place is not NEW....HOWEVER., this is one of the NICEST Best Westerns I have been to and I am a Diamond Rewards member and have been for 3 years. I travel a LOT for work and have found BW's to be a great value. This one is VERY well kept and the grounds are park like, it is isolated from the road noises and gives a true 'in the mountains' feel. Bravo to all who keep the place so well kept.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback. I will work on getting those issues corrected so next time we do get 5 stars!!!! We look forward to seeing you again in the future :-)

"Beautiful property"

5
16/05/2016

Stayed for a softball tournament. .staff was helpful. .. most beautiful surroundings. .. the kids enjoyed the pool. I loved the hot tub. They have barbecue grills you can use. And have great areas to get together if you are with a large group

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I am glad that you enjoyed your stay with us and we look forward to seeing you in the future! Holly Bailey General Manager 575-378-8100 [email protected]

"best hidden secret in Ruidoso,nm"

5
16/05/2016

after finding out that most of the other motels in ruidoso were non smoking we found this one to serve our gods given right to smoke if we want to. It was the best stay yet and we go to Ruidoso at least 4 times a year

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I am glad that we were able to make your stay a great one! We look forward to having you with us for your future trips :-) Holly Bailey General Manager 575-378-8100 [email protected]

"Nice, out of the main stream, secluded"

5
09/05/2016

We always like to stay here, very pet friendly, cool, calming property, easy in and out. Welcoming staff, great breakfast, good parking. Love the swings and furniture throughout the property. We like it's away from the city center but yet convenient to everything, restaurants, casinos, etc.

"Clean Rooms and Cheerful Staff"

4
04/05/2016

Spent a Saturday night on short notice. The motel was practically full and it was not racing season! They have a better than average breakfast set-up for breakfast with a wide selection. Room was clean and quiet. Plenty of parking close to your room. Across the street from Ruidoso Downs and a short drive to mid-town shopping and restaurants. Very reasonable rates for the location.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I will be sure to pass your kind comments on to our staff and let them know the impression they made during your stay :-) I am glad you enjoyed the breakfast. We look forward to seeing you in the future! Holly Bailey General Manager 575-378-8100 [email protected]

"Need a good hotel in Ruidoso"

5
20/04/2016

This hotel offers free breakfast- It is located across from the race track and has easy access to "down town" Ruidoso The grounds are lovely so there are many places to sit and enjoy the nice weather Highly recommend as it sits high above the main road and very quiet

"Beautiful!"

5
18/04/2016

Stop over on our way to Arizona. We arrived before sunset, check in went smooth, even a bone for our dog! Rooms were huge and comfortable. Went for dinner based on a recommendation from staff. Breakfast had a lot of choices and was nice and hot! Only downside, night we stayed, late check in near us made the walkways extra loud and the hot tub was not working but was still hot. Highly recommended as it is a beautiful spot.

"Great stay!"

5
17/04/2016

This is an amazing place tucked away in the woods. The rooms were VERY nice, clean and roomy. Microwave and fridge in the room too! The hot breakfast and grounds just added to the ambiance. We are locals and will recommend to every visitor we know!

"Ruidoso"

5
17/04/2016

We really enjoy staying in Best Western Pine Springs Ruidoso it is a great hotel.. It sits off the road up on a hill and so many beautiful tree's and landscaping is so nice and the staff is great. You are within feet of Ruidoso Downs and Casino and town is less than 10 minutes away if that long. Loved how quiet it was at the hotel and the rooms were very nice. Older hotel but very nice.

"Absolutely Fantastic! "

5
16/04/2016

As a local, we have had the privilege of staying at most hotels in the area. The Best Western Pine Springs Inn is, hands down, the best Hotel in town! The staff is the most courteous, efficient, and helpful crew that I have ever had the pleasure of dealing with. Holly, the manager, bent over backwards to make sure our stay was as enjoyable as it could be. She is very professional, friendly, and is an amazing manager. The standard of the hotel and the exceptional service from the staff was second to none. The rooms were immaculate, comfortable, and very up to date. They have a superb complementary breakfast with the most friendly and helpful staff. As busy professionals, we recommend this Hotel to everyone and we stay here as often as possible!

"Beautiful location"

5
05/04/2016

The location is perfect. The surrounding trees everything is picturesque. The staff on check in was wonderful. The desk attendant called shortly after check in to see how things were. My only complaint was we were on the second level and as there are no elevators it involves several trips to the car. The room itself was clean, well appointed. The pool and hot tub were clean and in a perfect spot surrounded by trees. The continental breakfast was very nice, the food was hot, good selection and wonderful staff.

"Nice and Affordable"

4
01/04/2016

Nice place, conveniently located, has pool and a nice picnic area, you can even borrow a grill for your cook out at the hotel, there is a Walmart near by, and is right across the billy the kid race track & casino

"wonderful hotel"

5
30/03/2016

we loved this hotel. it is nicely situated on top of a mountain surrounded by pine trees. convenient to downtown Ruidoso and surrounding places of interest. breakfast was great and tasty. will definitely stay here again.

"Great place"

4
24/03/2016

We have stayed here twice on our travels to and from Tucson. It is a great pls e to stay. Our room was clean and they served breakfast. Today the breakfast was better than the first time we stayed. Not just rolls and coffee. Waffles, eggs and sausage was served today. The people were very helpful. We had a malfunction the first time we stayed but this time there were no problems. We will be back some day!! Very friendly people too. Cookies served on the lobby too!

"plasent"

3
21/03/2016

the stay was comfortable , it could have being better had the room not smelled like dust . the complimentary breakfast was excellent , the staff was very nice and courteous , hotel was conveniently situated near the shopping and entertainment areas

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback. I apologize that the room smelled like dust. It has been brought to our head housekeepers attention and she is working closely with her staff to ensure that this doesn't happen again. We have high housekeeping standards and require the housekeepers not only to dust every room every time, but they also use febreze in the rooms as it is supposed to neutralize any odors in the room. I apologize if this was not done in your room and will make sure the issue is resolved. Thank you again, for bringing the issue to our attention. I am glad that you enjoyed the rest of your stay! Holly Bailey General Manager 575-378-8100 [email protected]

"Great price, Great location, Great customer service, Great stay"

5
20/03/2016

First visit to Ruidoso 3/15/2016. With wife, 3 daughters ages 3,6,9. Wasn't sure what to expect. Prices were decent and this got better reviews over of moderately priced motels in the area. I'm glad we did our research. This location is down the street from the main part of town (none of it is really walking distance) so it doesn't much matter. It's set back in the woods a little so it sort of has a retreat vibe to it. We was checked in quickly. The room was a double queen. Very large decent room. I wouldn't say it was "modern" but it wasn't out-dated. My daughters loved the heated pool, My wife and i enjoyed the large hot tub. The landscaping was all very well kept, and made the location feel like a retreat more than a motel. The room had comfortable beds, large flat tv, and a great heater. The one thing that really made this place stand out was the breakfast. It's in a separate building. They offer a large hot breakfast that was a true cooked breakfast (not instant eggs or microwaved sausage)..I even left a tip for the cook/waitress. We had intended on staying 2 nights, but our youngest wasn't feeling hot (double ear infection and strep throat) and we did check out after only 1 night so we could get her home and to the doctor. Without a doubt we will return to this location during our next trip to Ruidoso....cons towels were ehh, and internet was so slow we couldn't even get on facebook (first world problems huh) ...pros price, location, comfortable rooms, very nice breakfast (better than most expensive hotels) Great staff (American, not newly arrived immigrants) that took genuine interest in my daughters wellness. Karissa and her manager were over the top sincere.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us and look forward to seeing you again soon :-) Over the course of the next year we will be updating our rooms! Brand new furniture in the rooms to give it a more up to date look. Its something we are super excited about! Holly Bailey General Manager 575-378-8100 [email protected]

"Fantastic staff, we will stay here again"

5
17/03/2016

Everyone we met who worked for the hotel had the friendliest, most helpful attitude. We didn't originally plan on staying here, but had a change of plans, and we are so glad we stayed here. The hotel is set up on a hill amongst pine trees, making for a beautiful setting. The rooms, the grounds, and the facilities, are all neat and clean. The as I mentioned before, the staff was fantastic. We will definitely stay here again.

"Feb 22"

5
22/02/2016

We stayed here 2 nights for a quick getaway weekend. The price is great as is location. We didnt try the breakfast but heard from other guest it was good. The hot tub was nice, we will definately go back soon its a great place for the price.

"Nice Respite"

4
17/02/2016

This hotel provided a nice respite in the beautiful Ruidoso, New Mexico area. The hotel served a nice breakfast, and was pet friendly. The location is convenient to Ruidoso Downs and the Casino as well as retail and other amenities in the area. Due to the mountain roadways and speeds, I would estimate that it is approximately 30 mins to Ski Apache although that does not it is not that far by distance. Beautiful views of the nighttime and sunrise skies area available here.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We enjoyed having you stay with us :-) Holly Bailey General Manager 575-378-8100 [email protected]

"Beautiful location, great staff"

5
16/02/2016

Beautiful location in quiet pines just on the edge of town. Isn't this why you come to the mountains in the first place? Convenient to all the fun Ruidoso has to offer. Staff were friendly, professional and attentive, we really appreciated the tlc. We will definitely stay here again.

"Horrible Management Staff, Tried to Rip me off with charging extra for Non Smoking Room. Horrible Customer Service."

1
10/02/2016

Horrible Management Staff, Tried to Rip me off with charging extra for Non Smoking Room. Horrible Customer Service. Management Looses Repeat Business from Customers and Creates Bad Name for Best Western. Need New Management otherwise property will continue to Go Down Hill Fast!!! Bottom Level Was Not Given as an Option and Hotel was more then Half Empty.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review; however inaccurate it may be :-) I do apologize that you felt that it was unfair for us to charge you the additional fee for a nonsmoking room, however you did book into our cheapest room type; which happens to be smoking. Had you selected the slightly higher option, we would have gladly accommodated you in a non smoking room, as that would have been the option you paid for. Our smoking rooms are less expensive than our non smoking room. I apologize that you feel that it was unfair that we accommodated you in the accommodations you booked. I also apologize that you feel that we do not provide good customer service; however I do not require my staff to let our guests berate them or talk down to them. Telling them that they are "slow" or "incompetent" was uncalled for and greatly unappreciated. My staff, as well as myself, go above and beyond to ensure that our guests enjoy their stay; which would have been your case as well, had you not treated them so poorly or demanded a complimentary upgrade that you were not eligible for. Our hotel has plenty of return customers; in fact we host most of the same family reunions year after year due to our customer service and friendliness. In this case, we do greatly appreciate that you will be taking your business to another venue in Ruidoso as my staff deserves to be treated with respect and not degraded. We wish you the best of luck with your future accommodations.

"Trip to Ruidoso"

4
01/02/2016

The location of the hotel is good, in the middle of the forest, so quiet. The front desk attendants were very friendly at check in. The room are simple but very clean, Free wi-fi. Overall a good stay, at check out again very nice people. If you like to gamble a casino is near or you can go to the Inn of the Mountain Gods.

"Quiet and Nice"

4
25/01/2016

We decided to stay at the Best Western due to its location. Its up hill and is secluded from busy streets and town noise. It was nice, the property is kept clean and we were able to relax. We will be back to this property when we return to Ruidoso

"Good Hotel"

3
22/01/2016

Overall is good. But I think they got to be a little more professional. The rooms were ok but again I was not happy when they gave me a smoking room knowing they have a non smoking because one of my friends call to reserve another room and he ask for a non smoking and he got one.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I do apologize about the smoking/nonsmoking issue. When I pulled the reservation (you filled out a survey with the same information, which I responded to via email) I noticed that you booked through a third party and had reserved a smoking room. Unfortunately, sometimes when it goes through a third party, we have only have a certain # of rooms/room types allocated to that third parties inventory. I am assuming that your friend called the property directly, which would explain the difference in inventory availability. If you have any questions, please feel free to contact me directly at the number listed below. Holly Bailey General Manager 575-378-8100 [email protected]

"Quality Hotel-Great Price"

5
22/01/2016

Excellent price for what you get. Breakfast is better than expected and actually has hot food. Rooms have always been clean and friendly staff at check in and check out. Mattresses are a little uncomfortable and seem to be older but other than that it is a good value.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We are glad that you enjoyed your stay with us :-) I will be sure to pass your nice comments on to our staff! I apologize that the beds weren't comfy. We are in the process of putting in new mattresses :-) Holly Bailey General Manager 575-378-8100 [email protected]

"Deer, scenery, breakfast!"

5
20/01/2016

What a lovely location, so peaceful in the forested mountains. The rooms are beautiful, and the staff friendly, even offering baked cookies. Returning from dinner we saw a deer crossing the property. Wooden bridges criss cross the courtyard. A retreat you'd never believe was so close to town.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I am glad that you enjoyed your stay with us. We have a great setting up here! Wildlife is definitely abundant around us; I am glad that you were able to see some while you were here!!!

"Large, clean, room, excellent price for the area"

4
16/01/2016

I travel to Ruidoso for work pretty regularly, and even though my company pays for my lodging, I try to find a clean, safe place at a reasonable price. This hotel definitely fits the bill. It's a slight bit off the highway, and at first I thought, "Where the heck am I going?" but it actually is easy to find and get to. The rooms have external doors, which I don't mind but I know some people do. I had a room with two queen beds. The room was spacious, very clean, and quiet; it had a flat-screen TV (didn't use), a microwave, and mini-fridge. The bed was comfortable. The bathroom/shower area was efficient. I appreciated the curved shower rod, which really makes a difference, the better-than-normal quality towels, and full sized hair dryer that wasn't shrill and hearing-loss inducing like most are. The wifi worked great. The free breakfast included waffles, eggs, sausage, bagels, juice, and fruit. The only minor complaint I have is about the shower. While hot water was plentiful, the shower-regulator thing (what is that thing called??) was the kind that goes from ice-cold to scaldingly hot with a millimeter's change. It's possible that it was just my room that had that issue. I definitely plan to stay here again and highly recommend it to other travelers.

"good comfortable"

4
14/01/2016

top of the hill hard to reach when iced clean room plenty of hot water, breakfast was very good. no elevator, great view. convenient wallmart next to hotel. close to casino and main road. the sign on the road should be a little bigger.

"Ski Trip"

5
13/01/2016

Clean Rooms, Plenty of Hot Water, Comfy Beds and clean grounds Breakfast was very good, Waffles, Eggs, Sausage, Bagels, Fruit, Yogurt and Cereal. Excellent Staff. Night girl was very helpful, manager came at breakfast to see how everything was. Walmart is really close. Will definetely stay there again!

"Accommodating "

4
07/01/2016

Our stay was shortened by a day due to the weather. It was this hotel that called and told us we would not be able to make it in the first night. I appreciated that information. When we made it in the next day, they were late getting rooms ready, which was totally understandable with everyone finally able to check out after the same snow storm that had kept us away. When we were able to check in that evening there were no towels. I called the office, and three different employees came by to deliver towels- over the top accommodating. Breakfast was ample, everyone can find something they like. Employees are always checking and refilling when necessary. The grounds were beautifully covered in a snowy white blanket. My one complaint was one ice maker for the whole complex, and it's in the breakfast room, which I would guess is noisy when it's working. It was not working during our visit.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! We appreciate your feedback! I am glad that you guys enjoyed your stay with us! I apologize about the ice machine. Unfortunately during the winter, we have to pull the ones we typically have in the breezeways as the freezing temperatures at night freeze the pipes. I will see what we can do to solve the issue!! We hope to see you again in the future :-) Holly Bailey 575-378-8100 [email protected]

"Great property mgmt not so much"

4
06/01/2016

Spent a weekend at this hotel great, enjoyed the stay very pretty property and delicious complimentary breakfast. The only negative, the desk manager was a bit rude and short with customers. We did make a written complaint with Best Western however we never received a reply from corporate.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your response. I am glad that you enjoyed your stay with us, however I do apologize about the issues with management. My email address is listed below; if you could please provide with me with more information I will be sure to address the issue. Thank you. Holly Bailey 575-378-8100 [email protected]

"Sleepless in Ruidoso"

4
06/01/2016

We did have problems with upstairs room where someone was jumping constantly all the way til 11:00 at night We called to complain but it didnt stop The rest of the stay was above average room was comfortable and roomy We were close to many convenient stores, shops restaurants casinos and parks for the kids.Reasonable price for the stay and food was good.Will probably come back again but hope that we will not have the same problem with the top neighbor above us.Made good memories with the 2 1/2 ft of snow and walking distance to WalMart for groceries.Snow was beautiful to see fall all day and all night.

"Great stay"

4
06/01/2016

This a clean and beautiful hotel with an unbeatable scenery. Definitely a great value. I traveled with my family to this hotel during the winter time and there is enough room to play in the snow at the hotel. The staff is super friendly and the cleaning staff does a great job of cleaning the rooms and restocking if necessary. Loved my stay here.

"Great place, friendly staff"

4
05/01/2016

Staff was very friendly and hotel was nice and clean! Manager is great and very proactive . I would visit again. Breakfast was good too and is replenished frequently.. They even opened up the conference room when the breakfast room was full.. Great customer service!

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review! I will be sure to pass your comments onto the staff. We look forward to seeing you again soon :-)

"Had a pleasant stay here"

5
02/01/2016

This dog friendly hotel was a perfect vacation spot for us. It's location is a plus because it was situated separately on a small hill offering privacy and good view of the mountains. During the snow, it provided ample space for kids to play in the snow. Hotel room facilities were good and satisfying. The breakfast had multiple options including sausage/eggs/gravy/bagels/juice/yogurt etc. Would come back here when we return next year.

"Great Place to Stay"

5
22/12/2015

This is the best hotel that I have stayed at. The rooms are big, the staff is awesome. They are always willing to help no matter what. The grounds are beautiful. A nice place to walk around or just sit outside and visit. Breakfast is amazing! They serve scrambled eggs, sausage, biscuits, sausage gravy, make your own waffles. They have different kinds of bread, muffins, and rolls. They have cereal and yogurt too. All free.

"Best Western-Pine Springs, Ruidoso Downs, NM"

4
20/12/2015

Excellent price, rustic off-main street location, good grounds, adequate parking and good clean room accommodations. Not so good: regarding inadequate breakfast and upstairs walking by other guest created night noise, making sleep difficult. Plan to visit againbut to take an upstairs room near stairwell.

"Best Motel in Ruidoso NM"

5
16/12/2015

The Pine Springs Inn in Ruidoso NM is an excellent place to stay with or without your pet. The staff is excellent. The rooms and grounds look like a resort. There is plenty of room for exercising your pet. The staff, however, make this motel what it is-----excellent

"Best western Ruidoso Downs"

2
02/12/2015

Very noisy and ants in one of the rooms. I got a good rate but wasn't worth it if you can't sleep anyway. They shampooed the carpet in one of my rooms, so I guess it was clean, but the carpet was still damp and the cleaning solution smell was bad. No other rooms available.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your review. I apologize that you were unhappy with your stay with us. I apologize that we weren't able to get you into the room right next to your daughter (which is what you said upset you in the survey you filled out for the hotel) however, if the issues mentioned in this review had been brought to the front desks attention, they would have been more then happy to do whatever was necessary to accommodate you. We strive to make every guests stay enjoyable. The room we moved you to was the closest to your daughter that we could accommodate (per your request). We have been in the process of shampooing our carpets, so I apologize that it was still damp, I will be sure that I bring that to both the front desk and maintenance attention. We use fabuloso in our shampoo so the rooms should smell great after they have been shampooed and the smell dissipates within a few days. We did have other rooms available, but they were not in the vicinity near your daughter, which (as our understanding was) was the sole purpose you were wanting to move rooms. Again, I apologize that we didn't not meet your expectations during your stay with us. Your input will be shared with my staff to ensure we don't have the same issue for another guest. Thank you for bringing these issues to my attention.

"Super Duper!"

5
20/11/2015

Very nice hotel tucked away into the tree's but just off the road across from the race track. Friendly Staff. Rooms were clean, comfortable, and affordable. Doors directly to the outside. Seriously Yummy breakfast. Parking lot was big enough to maneuver and park our pick up and trailer.

"Nice time"

5
16/11/2015

I have stayed here several times and always have had a nice stay. I chose this for a relaxing weekend due to the area and knowing I would have a great hotel. As I expected we had an exceptional stay. I would recommend this hotel to anyone.

"Hotel Laundry vs Guest Sleep"

3
16/11/2015

I stayed at this hotel for two nights last year and had a good experience. As a result, I returned for two nights in November for a wedding anniversary and the experience was anything but good. The room was in the same wing as hotel laundry, which did laundry practically all night the first night keeping me awake. I talked to the staff the following morning and they indicated they were short staffed and had to do laundry at night, but would be sure to end it between 10:30 and 11:00 pm. The second night they stopped when we called them at 11:30 pm. The room was marginal, sinks leaked, shower faucet wasn't properly mounted on the wall, shower head leaked, and the carpet had multiple stains. The bed (queen size) was not really comfortable with two people in it as it sagged a bit in the middle. On the positive, the hotel had a great breakfast, the hotel grounds are nicely landscaped. The staff are pleasant to talk with. The room had a nice TV, microwave, refrigerator and coffee maker. The atmosphere around the hotel (away from the laundry area) is quiet and peaceful.

"Great Night in the Pines"

5
09/11/2015

I have stayed at this hotel many times. I have taken photos of the family and friends on the grounds. It is a beautiful setting with extremely nice staff and patrons. I would recommend this hotel to both couples and families. It is always quiet and peaceful.

"Cool in the pines"

5
26/10/2015

We were in ruidoso for the cowboy symposium. We really enjoyed the music,cool are, country stars and food. We stayed at the best western pine springs,in Ruidoso downs. It was a nice place and landscaped beautifully.the arts and crafts were really an interesting array of items. We have been to the symposium several times and have always enjoyed it. We ate at some wonderful new restaurants,and tried different foods.the hotel was clean ,well ran and a wonderful place for us. The location couldn't be beat.right across from the symposium.

"Great hotel location and accomodations"

5
26/10/2015

I have stayed here many times and highly recommend it for price, location, amenities, hot breakfast and ambience! It is across the street from the race track and within short drives to nice restaurants.

"Great and Relaxing!!"

5
21/10/2015

My wife and I took a little vacay here, and Loved it!! The setting is just wonderful. You drive up a steep road to get to the Inn, and you are surrounded by natural woods, with a great, quiet view! You are also Directly across from the Racetrack and Casino, which is Very convenient! The staff is very friendly, the rooms are nice and roomy, and the free breakfast can't be beat! They actually have a separate building for breakfast, with great food, such as biscuits and sausage. This place can't be beat for the price! We will definitely be back!

"Great stay"

4
15/10/2015

Hotel was very clean. Safe area. The scenery of the property was outstanding. Also being in the woods, the smell of the fresh trees was great. Breakfast Bar was very good. I'm a non smoker, but this property allows smokers and pets. Would stay here again, no doubt

"Beautiful setting; close to race track"

4
12/10/2015

This small hotel is an older Best Western, but the family that takes care of it does a superb job. It is in a lovely location up in the mountains, off of the main highway. It is extremely quiet and has a beautiful courtyard with lovely flowers, grass and picnic tables. It's a great place to have a glass of wine and enjoy the smell of the pines. There is also a place to grill or have a picnic. The rooms are older, but they have been repainted and the bathroom has been modernized. The prices are low compared to others. We love this little place because of the above reasons and because it is so close to the race track.

"Hotel in the Woods"

4
09/10/2015

Stayed at this hotel for two days while in Ruidoso. The hotel is back off of Hwy 70, up a hill and in a beautiful wooded area. The hotel and grounds are well groomed with a swimming pool and picnic areas. Our room was large, having two queen beds, frig, microwave and TV. The bathroom area was quite small however. Anyway good room facing the parking lot and easy to load and unload luggage. The internal rooms faced the garden area and have good views. The hotel provides a daily breakfast service and it was a good variety of hot and cold foods. I would recommend and return to this hotel.

"9 AM"

4
08/10/2015

The hotel is set among pines in the hills in New Mexico. The grounds are very lovely and well kept. The staff is charming and helpful. The water pressure is not good. The mattresses and box springs are being changed out but they have not gotten to every room.

"Weekend getaway "

3
03/10/2015

My husband and i came to get a way for the weekend,stayed at this hotel,ask for a court yard view which cost extra(got the last room of the building so you could see the parking lot and a couple blades of grass),there were only 2 towels in the bathroom and the water pressure in the shower and sink were next to nothing..the location was nice and away from traffic.. would not recommend this hotel for the price it was.

"nmda retreat"

3
02/10/2015

nice alpine getaway. hotel met the needs of this get away. were some minor repair items to be noted such as low water pressure for bathroom and showers and somewhat noisy air conditioning system. everything else was good.

"friendly staff, nice room,"

5
02/10/2015

i have been on a best western kick lately after driving from texas to canada and back so decided to try another one here and i wasn't disappointed. the rooms have been updated at some point and they are large. the chair is a little worn but the beds were comfortable and it's always nice to have a fridge and microwave--even if you don't use it. the grounds are very nice and well maintained. the hotel sits back off the main road so it's nice and quiet. i got a good price on the room and the staff person was very friendly when i checked in. i would definitely stay here again.

"PLACE IS DIRTY AND AWFUL ROOMS SMELL"

1
29/09/2015

Do not stay here stay in your car the rooms smell of smoke in non smoking. The beds were 1960 vintage and very bad. The shower went so slow as we had no water pressure at 5:00 in the morning. We should have left but could not find another room. We were very tired and just craned. The coffee maker parts were missing. Glad to leave very early in the morning to get to a real Hotel. Will never go near this place again when in Ruidoso.

Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review
Thank you for your opinion. I apologize that you had an issue with the smell in a room. It is my understanding that our staff did the best they could to accommodate you by moving you into another room because you were unhappy with the smell in the first. We are actually in the process of replacing the beds (we have over half the hotel done already). Had you called the front desk about your coffee pot "missing pieces" they would have explained to you that our coffee makers are one cup coffee makers. The coffee itself comes with a disposable filter that you put into the coffee pot so there is no decanter required. I apologize that you did not enjoy your stay with us and hope the next "real" hotel you stayed at met your standards.