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Best Western Plus Inn at Valley View

5050 Valley View Boulevard NW, Roanoke, 24012-2038 Etats-Unis
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (540) 362-2400
4.0 / 5
1441 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Parking
Free Wifi
Indoor pool

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Parking
Free Wifi
Indoor pool

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators

Description

The state of Virginia has been inhabited and visited by nature lovers for thousands of years, and was chosen by British colonizers in the 1700s for its vast supply of natural resources and access to ports and waterways. Many of the towns dotted along the Blue Ridge Mountains served as major hubs for colonizers, including the grand city of Roanoke just west of the mountains in southwestern Virginia near the West Virginia border. The Best Western Plus Inn at Valley View is situated just off Central Virginia's Interstate 581 in this serene setting, offering guests southern hospitality, unbeatable amenities, and an ideal location - just one mile from the airport. Step inside our property to take in the cozy, charming ambiance and you’ll find a large, indoor saltwater pool with a pretty, outdoor deck for soaking up some sun. Each of our rooms features vintage styling paired with cozy details like grand window treatments, leather easy chairs, and ottomans, plus modern conveniences like HBO, microwaves, refrigerators, and large vanities. Start your morning right with a visit to our inviting fitness center, and then indulge in a full hot complimentary breakfast featuring Belgian waffles, donuts, fruit, and eggs. Business travelers will appreciate our handy business center, on-site conference room, and grab-and-go breakfast, while road trippers can take advantage of our Motorcycle Rider-Friendly amenities. Whether you’re just passing through or staying a while, you’ll love being within walking distance to dozens of restaurants, including fast casual dining at the Valley View Mall, plus steakhouse restaurants. We do not accept local residents that live within a 50 mile radius of Roanoke.

Activités

Customer reviews

4.0
based on 1441 guest reviews
Excellent
774
Very Good
391
Average
154
Poor
67
Terrible
55
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Nashville get away"
Travel34332369722, 18 Novembre 2024

Good location. Room is clean and our stay was comfortable.Breakfast was good to start the day for travel.We had everything we need for stop over to break a long drive from Connecticut to Nashville. We stayed 2two times .Both stays were comfortable.

"Hotel Nightmare"
Steven N, 29 Septembre 2024

This was the filthiest (Hotel) that happened to be the Best Western. The nightmare began with the toilet not flushing and the hotel acting manager giving me a plunger in a bag that had feces and other fluids in the bag. Upon plunging the toilet, when that did not work, the manager came and tried plunging the toilet herself, and the toilet overflowed with feces (FYI, THAT WAS NOT MINE) all over the bathroom floor. After 20 + minutes, they gave me the next room that had the toilet bowl continuing to run. The refrigerator did not work; Stevie Wonder cleaned the room because only a blind man could have left the filthy room that way. The interior hallway light in the room would not turn off by the switch, so I had to remove the light fixture to turn it off. However, it does not end there. The following morning, after sleeping in my clothes, when I woke up and went to the bathroom in the running toilet, it began to overflow and did not stop flooding the room. I tried shutting off the valve, but then I realized it was broken, also.I stayed at this Best Western many times, but this establishment has undergone severe changes.I would warn you all from staying at this Best Western, or if you absolutely have to, make sure your tetanus shot is up to date.

"disappointing"
John D, 25 Septembre 2024

Let me say that check in was very pleasant. The lady at the desk was very informative and greeted us as elite members. Our room was clean and the bed was comfortable. The AC worked fine. However the rug, as we went into the bathroom was soaking wet. The bathroom floor was wet. The internet was basically non existent. It is not pleasant to have a vacuum cleaner going outside your room at 7:00 AM, The breakfast was not up to Best Western standards and the guy behind the desk could have cared less. No "how was your stay", "thank you" or have a good day.

"Old, dirty and doors are a pain in the ass"
mikkismitty, 24 Septembre 2024

This hotel is very outdated, not clean at all, the guest laundry dryer was connected to nothing so blew crap everywhere. Overall less than desirable, go elsewhere. Since the reviews have to be 200 ITS CRAPPY, CRAPPY, CRAPPY,CRAPPY,CRAPPY

"Disappointing and difficult"
tmpnqn, 23 Septembre 2024

First this area is very difficult to navigate and there isn't a sign on the front of the hotel and there are several close together. The handicap accessible room was difficult (as most are) because the door is heavy and self closes. Hard to wheel your chair and hold the heavy door open at the same time. The space between the foot of the bed and the cabinet with the TV is too narrow for a wheel chair to fit easily. The bathroom floor was not clean and there was a puddle next to the toilet. The lights were hard to figure out and 2 did not work. The breakfast area is very cramped, food selection was very limited and the Biscuits were hard as a rock.

"First Stay"
Terri B, 02 Septembre 2024

Friendly staff greeted us at check-in. Comfortable bed to sleep in. The breakfast is typical eggs, sausage, and potatoes along with waffle mix and cereal options. There is no gluten-free bread, pastry, or cereal provided. The room was clean. The bed was comfortable.

"GREAT STAFF - CLEAN HOTEL"
LayliN, 28 Août 2024

Car broke down and repair shop not open until Monday, so stayed here Sat and Sun nights. Good hotel and good rate. Staff was very friendly and helpful. Very good breakfast. Only 1/2 mile to the mall if you need shopping therapy. One other guest did tell us that she was traveling with a pet and maybe due to that issue, the room she was assigned was not well cleaned and smelly. Our room was fine - very clean

"Great night stay & pet friendly"
Acerickson6814, 19 Août 2024

My husband and I stayed here with our beagle while on a road trip to North Carolina. We were thrilled it was pet friendly, the pet fee was only $20, and the beds were very comfortable. The building and furniture were pretty dated but the hotel was clean, breakfast was yummy and the staff was very friendly. We would definitely stay again.

"Older but clean, good hot breakfast"
Kyle C, 16 Juillet 2024

This hotel is conveniently located right off the highway and has plenty of dinner or lunch options right around the corner. There is even a mall close by if you have some time to kill. The hotel is older styling but very clean. The pool looked clean and inviting but we did not have time to use it. The rooms were clean and beds were comfortable. Breakfast was very good the morning we were there as well. I would stay at this hotel again.

"4 Stars"
Brad B, 08 Juillet 2024

The room was clean. The bed was comfortable. Very nice Ekorness Swedish style chair also. Breakfast was average. Overall, as a frequent BW customer, this is one I would go back to. However there was one problem that was not acceptable. The toilet was weak and old style and would hardly flush one sheet of paper. As a result we had to go to the front desk for a clogged toilet. My wife was expecting a employee to take care of it but she got handed a plunger. I'm sure this has been an occurance that happens more than occasionally with this room. In my opinion they should get rid of that sorry toilet and put in a new one. It really put a bit of a damper on an otherwise good stay

"Can't Go Wrong"
hodgesfmbc, 06 Juillet 2024

The hotel staff were very welcoming and helpful. Our room was clean, and we were able to get a good nights rest.

"Best Western Plus Roanoke"
Tom H, 30 Juin 2024

Excellent value, clean rooms, nice breakfast selection. Close to the interstate, gas and restaurants.

"Overnight stay"
Seaside535056, 29 Juin 2024

Checkin was very nice and efficient Room very clean Services very good Breakfast efficient but tight dining area

"More than comfortable"
boliuk, 21 Juin 2024

Our room was pristine. Plenty of space. Very nice bathroom and shower. We had everythhing we needed.

"Hopefully your room will not be assigned to someone else after you are in"
LoisM680, 20 Juin 2024

The first room we entered had a bad smell. So we were assigned another room which the clerk apparently forgot to note in the computer. So, as were relaxing and watching TV, someone tried to enter our room, found it bolted, so must have figured someone was in there. So they left. Then, a woman presumably from the front desk ( i missed the part where she explained who she was before demanding to know how it was we were in that room). We explained and she went away. So, hopefully, that employee's training is now complete if they still work there.

"A convenient location"
JR-NC700, 01 Juin 2024

A nice, clean room. The room definitely has some age on it, but is kept up well with just a few minor maintenance items that should be performed. Courteous front desk staff upon arrival. Breakfast was a typical hotel buffet at this price point which is to say it was good by us. The EV vehicle chargers were working (the reason we booked this particular hotel). They do allow pets, so we did hear a dog barking in the evening. The hotel is also located near an on/off ramp, so there is traffic noise in the evening as well. Plenty of restaurants are nearby. We would stay here again.

"Valley View Roanoke Best Western"
Frank K K, 01 Juin 2024

Nice clean Hotel, nice little indoor pool, convenient to shops and restaurants, we felt safe here, fair price for the overall stay.

"Another great Best Western"
William T, 30 Mai 2024

We needed to divide our drive. This Best western fit the bill perfectly. It was accessible, friendly and a good value.

"Great stay"
rick08family, 16 Mai 2024

My wife and I booked their last room at the last minute for a quick trip. Everything was very great a little pricey but very peaceful. They had a heated pool open until 11, and the breakfast was very filling and tasty. The location of the hotel was out the way with plenty of food options around.

"Do not stay here"
HotelReviewss88, 13 Mai 2024

Side doors were not locked. Anyone could enter building. Room doors did not shut all the way, you had to pull hard. When walking to our room we seen multiple rooms where there doors were not shut all the way. And noticed ours was the same. Also, the pool is connected to lobby and main parking. Windows are not tinted and no privacy shades. Overall sketchy. Breakfast was limited with limited seating. Would not recommend

"Great property!"
Star D, 01 Mai 2024

Booked this property for a family funeral through Expedia and would definitely stay again! The pool felt GREAT, we didn't want to get out. The personnel were amazing, so sweet and accommodating! I did pre-pay but this was the easiest and fastest check in ever, which was nice after a 10 hour drive. Loved being here, made the trip a whole lot easier.

"Very nice place"
Trudy A, 23 Avril 2024

The lady who checked us in was super friendly and made our stay very good. The rooms were clean and the beds were very comfortable. The breakfast was good. Was easy to reach just off the highway. The pool was amazing!! It was very warm and clean.

"VERY GOOD STAY LOVED EVERYTHING"
jamury k, 13 Mars 2024

THE FRONT DESK AND BREAKFAST PERSON IS THE VERY BEST DON,T TRADE CYNTHIA R JOYCE FOR NO ONE THERE SERVICE IS THE ALL TIME HIGH SO FRIENDLY AND HELPFUL MY ROOM WAS WONDERFUL AS WELL SEE Y ALL AGAIN REAL SOON AND THE INDOOR POOL WAS VERY NICE AND CLEAN

"Great hotel that is pet friendly"
WH369, 07 Mars 2024

Really a nice hotel that is pet friendly for our dog. Bobby Jo was on front desk at check in and was very friendly. Hotels need more people like her. Hotel has lots of restaurants nearby and stores too. We have been here before and will be back here again.

"Excellent Option Near Airport"
mrsogni, 09 Décembre 2023

I was visiting my daughter & son in law after their recent move to Virginia. They are in a very small rental while looking for a home. The first night I arrived I was tired and sent them home early. I unpacked and walked to TGI Friday's for a little dinner. There is also a Chinese restaurant next door. The mall is close with other dining options but not walkable. There is also a large Dollar Store withing walking distance should you need something. Breakfast was small but well stocked with hot and cold items. Always clean and staff was very friendly. Beds had a nice feather bed on top of mattress and pillows were comfortable. If you want your room serviced, let the front desk know the night before. It was just me and my room was equipped with everything I needed. There was a coffee maker in my room that took K-cups. You receive some in your room but if you have a personal preference you can bring yours with you.

"Work"
chrisdenbleyker1204, 11 Novembre 2023

Good location and average room, had a strong smell in room , but Roanoke was right by the hotel and was there for work, so it served its purpose and best western is usually pretty good so I can't complain too much

"Good stay"
KOsborne607, 19 Octobre 2023

On a recent trip with spouse we decided to stay at this location. We were pleased with the price, the cleanliness of the room and lobby, and the location. We would recommend this facility to others who are in need of lodging in the Roanoke area.

"Pleasantly surprised and super comfortable"
KK428, 19 Octobre 2023

Pleasantly surprised how nice and comfortable this hotel was. Breakfast was standard and the eating area was super small. Nice to have coffee in the reception area 24/7. Room was very nice and clean with nice furniture. Nice solid hotel and was really quiet even though it backs up to the highway. Close to a lot of restaurants. Easy to get into the city. Close to the airport. Would stay here again if in the area.

"Just not clean"
Tracey W, 14 Octobre 2023

The first room I was given was not clean at all! Bathroom was so gross. I complained and was given another room and it was a little better but the carpet looked like it had never been vacuumed/cleaned. Overall this poor hotel just needs major updating.

"Very comfortable older property"
John D, 28 Septembre 2023

Very comfortable room on the first floor. Love the heat lamp in the bathroom. This is an older property and could use some tlc but it is still a very nice place to stay. It is on a cul de sac so is very quiet.

"They really do love your dog!"
TeamTav, 16 Septembre 2023

Hotel has goid hot breakfast, eggs, sausage, waffles. Pool looks vlean. Very pet freindly for our pup. Our room, however, was a little too pet freindly, so we went and bought some room spray and air freshners at the walkable dollar store. The staff was very nice. I waited to mention the smell issue until check out because all else was working in our room, and you never know!

"We had a great stay!"
Passenger16891519273, 12 Septembre 2023

We stayed here for a softball tournament in the area and had a great stay! Probably the most comfortable beds we've ever slept on in a hotel. We will definitely stay here again! The staff was amazing too!

"Don't expect charging stations"
Andrew B, 23 Août 2023

Promised parking and charging for electric car. Arrived to find pickup and utility trucks parked in all the charging spaces. Actually watched a utility truck back into and knock over charging station. C'mon!

"The pillows were terrible."
Boinie56, 20 Août 2023

The bed was comfortable. The shower head was amazing but the pillows were very uncomfortable. First of all we were in a king room and the pillows were not even queen size. We both woke up with neck and shoulder pain. If you stay at a best western, bring your own pillow. The free breakfast was average.

"Pet Friendly"
42KarenF42, 15 Août 2023

This was a very pet friendly hotel. There were at least 5 other dogs at the end of the hallway with us. We were very close to an exit door to make our walks convenient. Right outside the door is a green area, perfect for a quick stop or the beginning of a longer walk, with a pet station. The area was very clean so guests were picking up after themselves.

"Kind of Nasty - Needs Maitenance and Staff Training Attention"
billvanke, 29 Juillet 2023

Upon check-in (about 4:00 PM) we were the only people in front of the clerk who could not even acknowledge us for over 15 minutes while talinkg several incoming phone calls as we stood waiting. The room had several cleanliness and maintenance issues that were clearly not recent occurrences. It was so bad that we would not even recommend that any of our exes stay here.

"A Great Hotel and a Great Location"
LoisM680, 27 Juillet 2023

This is a great Best Western with a great front desk staff. They were warn, welcoming and helpful. The hotel is near a mall and lots of restaurant. Plus, a very short drive from 81. Highly recommended.

"Just wasn't right"
Nettieboo0709, 20 Juin 2023

Service was not the best , had molding top for ice bucket. Had cold breakfast food also TV was turned off during breakfast when we were eating it. The smell in the room.... It's ridiculous when you pay or use your points within Best Western and have to stay at somewhere that doesn't keep up with the century.

"Convenient"
Jay P, 06 Juin 2023

Restaurants and gas close by. The room was clean. My main complaint is with Best Westerns price guarantee. I found 3 sites with lower rates. Best Western would not honor the guarantee so I ended up paying a higher rate through their site.

"Ok but need's refurbishment"
GriffindorOtt, 19 Mai 2023

Hotel desperately in need of refurbishment. While the room was clean (except the carpet it has to go) the carpet, the furniture and bathroom need replacing/updating. Location is convenient and there are lots of restaurants and stores within driving distance. A couple of restaurants within walking. Breakfast looked good. Pet friendly which was appreciated. It was humans that woke me up. You can hear people walking above you. It was okay but I would not return.

"3 Too Many!!!"
JRC08053, 16 Mai 2023

Checked in and initial problem was thermostat didn't work. No problem, as they re-laced batteries, worked fine. Kicked off shoes, went to use toilet, feet got wet! Perhaps a leaky gasket. Placed towel in front and made sure to wear shoes while using bathroom. Worse issue, no hot water in AM. told fellow behind desk, seemed to shrug it off. Stated only 1 other guess complained! Man next to me then advised he Didn't have hot water….I said that's 3 too many! GM sends me a note asking bout my stay…..so I reply…no response!!! Do you really care? Will not stay there again! Not good for Best Western's reputation.

"Nice Hotel"
tuhler, 09 Mai 2023

The room was very nice and clean. I would stay here again. The pool looked nice but I was only there for a very short period of time. It seems to be in a nice location and a better deal than some of the high priced hotels.

"Not what we were use to"
johnson6733, 04 Février 2023

One main reason we stay at this location was for the breakfast. Today the breakfast put out 30 minutes late and did not serve what was advertised. We love the waffles, sausage gravy, biscuits to name a few. It was even written on the placard in the lobby that those items were being served; they were not. Holes in the wall made my wife feel very insecure. We took taped tissue over the holes to give my wife some comfort. It was reported to the front desk and they put a work order in for the repair but that did not help us that evening.

"Clean and friendly"
warss8888, 17 Janvier 2023

Let's stay here at least twice a year and it's a great experience every time everyone is friendly and it's very clean The kids can swim in the pool And they are happy too I would recommend anybody stay here

"Needs renovation BADLY"
jepickard49, 04 Janvier 2023

I've stayed here at least once a year for many years as I travel to visit my family. It has never been updated that I recall. There were brown stains on the carpet, the bathtub faucet dripped all night, and the sheets were so thin I thought they would tear. Overall the room seemed clean but really shabby. I'll be looking for another location for my next trip even if I have to drive another hour or so before stopping for the night.

"Not worth the stay!"
fokai22, 23 Décembre 2022

The staff are rude and amenities are not what they advertise. Although in a convenient spot there's at least 3 other hotels in the area that are better and cheaper. I've stayed at many hotels and I rate this one at the bottom of all my stays.

"Decent stay for the rate"
bowmancm429, 17 Décembre 2022

First off I'd like to say all of the front desk staff I encountered were lovely. ** To preface ** I stayed at this best western plus as a teenager a couple summers. I remember the pool used to be a deeper depth, now the deepest is 4ft. We stayed in the first room on the first floor and the WiFi signal was terrible. The shower head was faulty and had water shooting out the back, we tried to fix it but was unable to. Stains on the walls and 3 mysterious holes in the corner, one of which was stuffed with plastic. Also, the breakfast is OK, they used to have a lot more on but have downsized. The biscuits were crumbly and stale and only sausage and eggs are offered for protein. They used to offer gravy, which made the biscuits more palatable. Overall I'd come back for the price and convenience of location. I came into this visit with higher expectations because of the past but they have since lowered.

"Great experience!"
alovely2016, 23 Novembre 2022

Was passing through and didn't make my reservation until 3pm. Was in a great location! Easy on/off the highway and lots of restaurants right around the hotel. Clean room as well as very comfy bed! Would visit again!

"A nice place but just need better pillows"
jasminewertz26, 15 Novembre 2022

Everything was nice need better parking spots. Pillows are very flat could use some better ones. Other then that everything else is awesome. We had a very awesome time. We love staying there. Pool is nice.

"Clean and quite"
Lydiawade4, 14 Novembre 2022

We had a great time here. It was a quite hotel not a lot of noise even from the street. They had a lot of amenities that was a plus. Our room was very clean. I was very impressed which is saying a lot coming from me because I have high expectations as far as clean. I was very happy overall the breakfast was lovely and plus free. This was my first booking ever in my own and I was afraid but I looked at the reviews and didn't see a lot of negative feedback. This best western is definitely one of the best!

"Glorifying Jesus"
Meander298028, 08 Octobre 2022

This was a very nice Hotel. The beds were extremely comfortable with pillow top mattress. I felt very safe there and the staff were extremely helpful and friendly. I certainly would stay again if I were in the area

"Good overnight stay"
gandycat, 02 Octobre 2022

We had a good overnight stay. Staff were friendly and the room was clean, the rate was very reasonable for the area. The room had a small refrigerator and microwave. The breakfast area is very small, they are doing their best with the seating. We'd stay here again if in the area.

"Excellent Stay!"
mspivey2468, 11 Septembre 2022

I highly recommend selecting this hotel when one is in Roanoke. It has nice amenities such as an enclosed pool near the lobby. It was sealed so well that I did not smell any chlorine as I passed by. The staff was professional and helpful. They even provided a list of restaurants nearby. Tons of dining and shopping nearby. The hotel itself was clean and comfortable and there were many breakfast options both hot and cold and fresh fruit.

"Not worth the stay"
m1mohr, 20 Août 2022

Booked 3 rooms, 2 rooms smelled like pet pee and very musty air conditioning in rooms116 & 118 Toilet seat was broke and sink drained very slow in room 118 Breakfast was average, mostly grab and go items.

"Overnight Stay"
Betty J, 17 Juillet 2022

Usually we stay at Best Western facilities when traveling. This Best Western was clean with comfortable bed and a fantastic leisure chair and ottoman in the room. The bathroom was small, but not a problem for one night. The breakfast was typical, except that the only bread option was biscuits. Bread with a toaster would have been nice. The best thing about this Best Western is the staff. Elizabeth greeted us with a smile when we checked in and was very friendly and helpful. Whenever we saw a staff person in the hallway or lobby, they smiled and spoke which was very nice.

"Very nice, indoor pool"
Helen711, 14 Juillet 2022

Pleasant front desk staff, comfortable beds with lots of pillows, quiet (no road noise), good coffee, hot breakfast. Indoor pool. We used a hotel coupon that we picked up at the Welcome Center when we crossed the state line and saved almost $40!

"Roanoke leisure"
7678sons, 10 Juillet 2022

Roanoke Leisure Trip. Easy check in. Friendly staff. Convenient location close to shopping and restaurants. Clean and comfy rooms. Excellent pet walking area with designated rooms. Hopefully a someday the hotel will remodel and replace the carpet when th laminate, vinyls and or tile flooring. So much more sanitary and cleaner. Breakfast is the usual and what you expect. Setup looked appealing and was good.

"You get what you pay for"
glenp447, 08 Juillet 2022

The rate at this hotel was good but there were issues with unhelpful staff and equipment not working or dirty. The breakfast provided was minimal and didn't include items they said the had on the sheet they handed out when checking in. No issues with WIFI. The location had several restaurants close by which was nice.

"A great place to stay in Roanoke VA"
LoisM680, 19 Juin 2022

I have a friend who is a big fan of Best Western Hotels so I decided to give them a try. I used to use a different chain but their prices have forced me to look elsewhere. I have been happy with the cost and quality of the Best Western Hotels I have been staying in. This location was no exception. My room was clean and comfortable, I was offered a room on the first floor and the lady working the check in desk was friendly and efficient. My question is this: is Best Western doing away with in room phones? I ask because I did have a question for the front desk but found the phone in the room was dead. After not being able to reach the front desk with my cell, I got up, got dressed and walked out there. It turns out the lady was checking some one in and did not want to interrupt the process. To be fair, I did not leave a message for her to call me back. Last night I stayed in a different Best Western. When I checked the phone, I found it also did not work. So are in room phones at hotels going the same way as pay phones? Just wondering if others have experienced this. Otherwise, I did have an excellent experience at this Best Western and have reservations to return in a couple of weeks.

"Recent Stay"
haf823, 17 Juin 2022

We stayed here to break up our long drive. It was great for a quick one night stay and we would stay here again, if needed. The service was great and the breakfast was good. The indoor pool was great, as well. The rooms could use a little bit of updating / general maintence but were clean.

"Roanoke Va Best Western"
Harry_N_12576, 09 Juin 2022

We had stayed at various Best Western Plus' before in the U.S. and Canada with equally great outcomes and this one in Roanoke, Va was no different. Competitive price, clean, attractive room, good breakfast selection, satisfactory internet, very pleasant responsive staff

"Convenient location to stay for our trip."
Tabby42, 09 Juin 2022

We were exploring the area, and this turned out to be a handy location. Convenient to restaurants and highway to get out and explore Roanoke. The breakfast was okay, nothing super special, the basics of what you come to expect from breakfast included rates. The room was clean and properly appointed with soap/shampoo and hair dryer. The internet did not work for us, even after double checking the password...not sure why. Had no problems at next hotel. We would stay again if ever in the area.

"Stay here !"
Mrstiffanyhalegiiirl, 20 Mai 2022

As much as I'd love to keep this place a secret just for me I definitely recommend this place ! Perfect for me ! Awesome staff! Ideal experience! Thank you ! I will definitely be back again atleast to another BW

"Superb Experience and Great Value"
Adventure635448, 09 Mai 2022

The location of this hotel is very good, altho it confused our navigation system (even good ol' Google maps had a hard time!!). Everything was very clean, staff was great.The hotel is starting to look a little worn, but cleanliness over-shadowed age!

"Where's the "PLUS" in this Best Western? Misleading title."
Janell M, 19 Avril 2022

The first room I got was not very clean and had a bad odor. The girl at the front desk was very polite and gave me another room. Much cleaner but still a disappointment....When I closed the curtains before going to bed, you could see light through them where they were thread barren. When I got there the pool was overrun by children, which is all fine, they have to have something to do also BUT they were in there all afternoon and never saw any leave to use the restroom... Things that make you go hmmmmm..... After they did leave, the pool was closed down for "cleaning" because the filter system wasn't working properly, is what I was told. Needless to say, didn't use this ammenity. Breakfast area was very cramped for space and not a good selection. Scrambled eggs were watery and nothing was very appetizing to look at. I stay at a lot of Best Western's around the country, and sad to say' this was not one of my favorite stays. I realize it's an older property but still wondering why it's considered a "PLUS" location.

"Housekeeping tried to enter 6 times"
N1264VFshannond, 14 Avril 2022

I was here for 3 days. Didnt have an issue until the last day. If checkout was at 11am why did they tap on the door with a key card and then just open the door. If you dont have the chain or the bar on the door they can walk right in. And they tried that morning 6x despite me saying that I wasnt checking out until 11. What is the purpose of making a guest who pays for the room feel like they can't stay until check out time? I felt so much anxiety I was out by 1030. Never again with this hotel. And when I spoke with the GM he said he would speak with the staff about it but never offered to fix the problem with me.

"Enjoyable time"
tabillings417, 08 Avril 2022

Nice rooms ,pool nice ,accommdating pleasant stay. Had fun .employees very helpful and rooms nice and clean. Area outside very nice price of hotel reaso able and good promotions . 5 star in my opinion

"No cleaning of room, no towels, desk clerk yells at you!"
debmab, 03 Avril 2022

Terrible experience. I Was a repeat customer! Never again. They refused to clean our room stayed 2days, was Supposed to be 3. They had no towels, I was told that I had to exchange my towels , then when I took towels to front desk I was told that I had to take them to the Laundry room. When I asked where the laundry room was, the front desk clerk jumped all over me. Refused to talk to me. I asked for cleaner or deodorizer because it smelled like skunk in our room and in the hall. She refused to talk to me. I asked for the manager she said he wasn' t there. I asked to call him, she refused. She said he would ne there at 8 in the morning. After bad upsetting night, I asked for the manager. I was told he wouldn't be there until the next day. I had terrible time breathing as there was smoke throughout the hotel. I checked another floor to try to get away from the smoke. It was skunky smelling throughout!

"Poor showers"
Experience580154, 14 Mars 2022

Shower was very slick and needs shower mat. Water was very hard to regulate in the shower and would get either too hot or too cold while showering. Water pressure was not great either. The person at the desk did apologize for it but I didn't make a big deal out of it because I did not feel it was the front desks fault.

"Excellent stay"
jhutches0n, 13 Mars 2022

We had an excellent experience and will definitely be back. Our room was ground floor right next to the exit ramp for the highway. We didn't hear anything from the cars. We were pleasantly surprised how quiet out room was.

"Excellent and dog friendly."
jsky22, 20 Février 2022

Free coffee and hot chocolate in lobby all the time. Breakfast was good. Microwave and fridge in room. Very nice fitness center. Quiet heat. Quiet room. Location was good. Mattress was very comfortable.

"frequent travler"
Melinda H, 29 Janvier 2022

The staff is great. They are so nice polite and are very helpful. the pool is great, its warm and that was great during the snow. The property is well lit and well kept. When it snowed there was always someone making sure the sidewalk was clear

"Not good"
janelF890XN, 03 Janvier 2022

We booked this hotel as a halfway point in our drive to rest. This hotel was pet friendly. We pulled up to the hotel and there was no signage to let you know this was the Best Western. The lobby had worn furniture and a sad looking coffee station. The room was dirty, the carpet grungy and soiled.The furniture was old and scratched. The leather chair was ruined by a scratching dog and should have been removed. The lamps didn't work even after changing the light bulbs. The towels felt damp in the bathroom, and the shower ran either scorching hot or cold. Their were mysterious stains on the walls . I guess you get what you pay for! On a positive note the sheets and bedding were clean and the bed was comfortable and we slept well. Wouldn't stay here again. Could be a nice hotel with some effort and elbow grease.

"Not Recommended"
johnsK1640MS, 20 Décembre 2021

Long wait at check-in. Clerk was overwhelmed. Seemed to not know how to check-in guests. No one else there to help. Was overcharged on bill. Remote did not work. Torn chair in room. Carpet on baggage cart filthy! I would not use it. Had to carry bags to room.

"poor choice"
623otter, 13 Décembre 2021

the hotel was dingy and felt uncared for, the staff smoked at the front door on break, there was no sign at the front entrance, did not take a shower as it looked unclean, half the lights in the room did not work and they have lousy internet. Really poor choice.

"Find another place to stay...this was HORRIBLE"
JAMES L, 05 Décembre 2021

if you don't mind clogged, flooding toilets, less than warm breakfasts and a staff who could care less you're their guest..then maybe you would like this motel...From the broken doors, poor maintence, unresponsive staff and handicapped parking moved in favor of electric cars that was the WORST BW we have EVER stayed at...Find another motel..this one if the pits..Oh yes, good luck finding the joint...No sign on the hotel telling one it is a BW plus...Plus what aggrevation

"Won't book here again"
L1231994, 30 Novembre 2021

I booked my stay here for our thanksgiving break, the reviews on google only praised the location but when I arrived it was very dated. When we pulled in to check in 2 employees in very very casual clothes . Seemed like only one person knew what they were doing as she was the one that always had to come and help the other employee. Towels in room were dirty. Bathroom wasn't fully clean. Had an issue when one of the toilets clogged Bc of our child and callled it in. No one came so my father looked for the cleaning lady and asked to the thing to unclog the toilet… overall we were able to sleep and stay during the nights but will definitely not be staying here again

"Mouse in the rom"
canisew, 29 Novembre 2021

There was a mouse in our room and I reported it to the front desk at 8:30, no one ever came to the room. I went down at 2:45 to leave for an event and spoke with the front desk staff. They apologized for forgetting to address the issue and offered to discount the two days of stay and allowed me to switch rooms. While the first night was discounted, the second night was not. there were other things beside the mouse this past weekend. The ice machine only worked on one of the floors worked. A ceiling tile had been knocked to the floor. The doors had to be slammed in order to close in both the rooms stayed in. I have stayed at the location on previous times and have enjoyed the stay, that's why I returned, but this time too many things went wrong, from the mouse to having to switch rooms, to making sure we slammed the door to close each time we left in and out of the room. Overall not a good stay. I appreciated them trying to compensate me with something off for the stay, but it only was for one night.

"Not a PLUS hotel"
BikeWMa, 23 Novembre 2021

My wife and I are 64, travel frequently. The handicapped room is farthest away from front desk, kitchen & pool area. Fire alarm was beeping & needed new battery. Pool is tiny, and right off front lobby so every guest coming & going sees you. Kitchen staff very friendly, served hot breakfast and wore mask: Thank you! Dining area is tiny. Would not plan to stay here again.

"Left very soon after arrival"
instantradio, 30 Octobre 2021

I stayed here once before in December 2018, and it was okay. This time, in October 2021, I left within an hour of arriving. When I first got to my room, I heard the carbon monoxide alarm chirping because it needed a new battery. When I went to call the front desk to tell them, I realized the phone was absolutely filthy. There were visible dried fluids on it in different places, and when I wiped it down afterwards with a Lysol wipe, the wipe came back quite dirty. Also, when I went to wash my hands a few minutes later, the sink's water came out brown. At that point, I reserved a room at another hotel. I would like to mention that the two gentlemen at the front desk were very nice and helpful. They brought a battery for the carbon monoxide alarm very quickly, and they were very understanding when I left early. I did get a refund.

"Clean and friendly, our monthly visit!"
Linda W, 26 Octobre 2021

We come here every month to visit our grandchildren, and this hotel is consistently clean and nice, with very friendly and helpful staff. It is located right by Valley View Mall, on the ring, but is quiet. The staff does whatever they can to make wishes granted. I noticed this time that the hotel had replaced towels and had nice big fluffy ones. Our kind sized bed was SOOO comfortable. Tiffani, Wade and Samantha are gems, and made me feel valued. Love this place!

"Met expectations and will return"
VaGal08, 25 Octobre 2021

Our room was clean and comfortable, front desk and housekeeping staff friendly. Love the convenience to interstate, shopping and restaurants. The pool looked inviting but opted not to swim since it was busy with kids, and I was on a kid-free weekend!

"Not as good as last time I stayed here"
psmith198, 24 Octobre 2021

Location is good. Staff were pleasant. Room was not cleaned as well as it should have been. Bathroom counter has a big smudge on it that looked like a child's shoe footprint from standing on it. Not sure if it was a staff's child or the previous guest. Was also a child's sticker on the bathroom counter. Shower head is not attached correctly and leaked at the pipe to the point that it would spray out of the bathtub area and onto the bathroom floor, making it more slippery than just simply getting out of the shower wet. Stayed in a room with 2 queen beds, which comfortably sleeps 4 people, but there were only 2 sets of bathroom linens. Why not put 4 sets of bathroom linens in the bathroom? This is a BIG pet-peeve that I have because I frequently travel with other people. Had to ask the desk for more linens, but they only gave me big towels and nothing else. Breakfast does not have enough choices for food. First morning only offered cereal, yogurt, waffles, sausage patties, and biscuits. Literally nothing else. Might as well offer a grab-and-go bag with granola bars and a muffin because I would have preferred those items. Second morning had eggs added, but they were so salty that I had to throw them out after a few bites. Might as well not even have the eggs. I rarely bother reporting things such as this because I am only ever offered to change rooms, and if one room is dirty, they probably all have something wrong. Pretty much leaves you with asking yourself if you are willing to deal with what you already have. Finding another hotel would not have been easy, since this one was already fully booked my second night. Plus, rates almost doubled since I booked months ago. Makes me wonder how others deal with these things paying almost twice what I paid. All I can do is write a review to tell others what happens here.

"Nice stay, even with staff shortage"
Ruth_in_Yonkers, 21 Octobre 2021

Very clean. Good breakfast. Staff are working very hard so labor shortage had minimal impact on guests WiFi in room far from front desk was non-existent. Closer to front desk it seemed fine. Fitness room was good.

"Most dirty hotel"
cnytraveler4, 16 Octobre 2021

The room was dirty with garbage by the beds There was a dirty feel and smell. Towel bars falling off the wall. The room key card kept getting deactivated. Someone said they checked us in wrong and this is why. Ice machine was broken.

"Disgusted "
Mark B, 15 Octobre 2021

I stayed in room 228 mold in corner and around the window. Room was extremely damp feeling and musky smelling (not in a good way). Went to go to make a complaint at the front desk, sign at front desk, says SOLD OUT AWAY FROM FRONT DESK. This is a pathetic way to address guests. Will not stay here again. Room stinks and I am stuck. Looks like black mold in corners. If my wife or I get sick from mold.......

"Excellent value and comfortable accommodations"
klowry53, 05 Octobre 2021

My teen son and I travel periodically for travel soccer. We're often in large cities coping with crowds, room shortages, and expensive rates. Our stay in the Roanoke Best Western Plus was amazing. Our room was fresh and clean. The hotel provided ample toiletries to see us through our visit. The grab and go breakfast included with our room was a welcome addition. The fitness center, pool, and laundry room were all convenient, clean, and met our needs. My son needs a combination of weights and cardio to maintain his training regimen when we travel. He was very pleased with the fitness center equipment, I will definitely stay here again during our next visit to Roanoke, VA.

"Needs a remodel"
bethshaver09, 04 Octobre 2021

I checked in to the BW Plus in Roanoke for a short stay. The exterior was fine, but the room was dated and had a musty smell. The bathroom still smelled like urine leaving me to believe it was not cleaned properly. This is not the condition nor cleanliness I would expect of a best western plus.

"Don't"
shibbysc, 01 Octobre 2021

Internet is garbage. Rooms needed basic repairs probably 5 years ago that still haven't happened. Ice machine was broken on my floor. Breakfast was the most minimal of any place I've ever stayed. Only thing good was the pool which had no towels but was clean and maintained at 95 degrees.

"Good surprise!"
Tom W, 25 Août 2021

First note was new electric charging stations as we arrived. Do not have electric vehicle, but coming changes were welcomed. Room was very good with Comfortable chair! as well as fine bed. was pleasant surprise!

"Visited with family group while up for family reunion."
annwA8358TH, 22 Août 2021

Manager and girl at check in and check out were great. Bobby in housekeeping was awesome. Location was convenient to major roads, a mall and food. However all of our foods were extremely moist feeling leaving everyone feeling sticky. All of our towels felt wet before we used them. The carpet in our room was filthy. Hopefully it will get better. Washed by feet after walking around the room barefooted and took a picture of the washcloth.

"Great for an overnight stay"
Jason C, 07 Août 2021

I'm a frequent Best Western customer as I've saved my points with them over the years. When we arrived I was greeted by a very friendly lady at the front desk as well as the manager I believe. Couldn't have asked for more friendly professional people. My wife, daughter, her best friend, and I had the pool to ourselves it was great, I used the fitness center as well. The breakfast I thought was very nice kind of limited but everything that was needed. It's an older property but is kept clean I just think it may be time for some new furnishings other than that this is a great place. Thanks again for a fantastic stay. Also great location in Valley View walking distance to dining and shopping

"A Sweet Property with Great Staff"
Janice M, 15 Juillet 2021

This was our first hotel experience since before the pandemic shutdown, and it was a good one despite my still being creeped out about the idea of a hotel stay. I travel with my disabled adolescent daughter and our emotional support Golden. We were traveling with a friend in a separate room this time. We were able to get two rooms side-by-side, on the first floor, near an exit door, with parking right there. It was perfect. The rooms have mini-fridge and microwave, which are essential for us. The indoor pool was a perfect size for us, and the water was the perfect temperature. The staff, from front desk to housekeeping to maintenance, were all warm, friendly, kind, and helpful. I felt comfortable with the cleaning practices and the commitment of the staff to safety. The only thing that left something to be desired was the breakfast - "odd" scrambled eggs and styrofoam containers. I would vote to lose the eggs and styrofoam and replace with a waffle maker and eco-friendly to-go containers. We were on a short get away from a couple of hours away - the hotel was close enough to everything and easy to get to/leave from for our day trips. Overall this was a great value option

"Good Hotel"
debbieh0p, 11 Juillet 2021

Clean room, Clean Hotel. Price could be better. .Breakfast in the morning could be better. Only serving hot eggs (really salty) and sausage. Overall the place is very good. Keep valuable secured maid walked into room disregarding sign on door stating do not disturb. Not sure what her intentions were.

"Horrible stay overall"
teamcaskett, 19 Juin 2021

This was probably the worst hotel experience I have ever had. I was driving overnight from TN to PA and wanted to stop to rest. I called earlier in the evening to see if they had availability and if I would be able to still check in around 3am. They confirmed that would be fine, and that I wouldn't need a reservation. I arrive at the hotel around 3:15am on June 17th, and am greeted by a front desk staff that clearly had just been sleeping in the back and were frustrated with me because I was interrupting their nap. I asked for a room and mentioned the phone call I had made earlier. The staff rolled her eyes at me and mumbled "If we even have anything available." After an overall unpleasant interaction with them, I went to my room. I needed a pet-friendly one since I had my dogs with me. I get to the room and the door is already open. I was sure to go around and check the entire room, as the door being open in the middle of the night is clearly unsettling and I wanted to make sure there was no one in there. The quality of the room was awful, people clearly brought their pets here and just locked them in the bathroom. As soon as I entered, the scent of cat pee was so strong I had to keep my mask on all night. I soon discovered that there was actually several piles of fresh cat pee in the room, so I made sure to keep my shoes on when walking around. I had such a horrible interaction with the front desk staff that I didn't even want to go ask for a different room (and I assumed they wouldn't have another one anyway). I figured I'd just get through the night and leave first thing in the morning. I took my dogs outside to use the bathroom before bed, but when I came back to the room, my key didn't work. Cue another painful interaction with the front desk staff, who obviously had gone back to sleep and acted like I was the biggest pain. I slept there for maybe 4 hours and left as soon as I woke up in the morning. I couldn't get out of there fast enough.

"Pleasant Stay"
karoleigh, 15 Juin 2021

I have read some negative reviews about this inn. I would like to say I feel that this Best Western Plus is comparable to most of the many other ones I've stayed at. For the price guests are paying and for what we get, I wish they would not complain. The people working there, including the manager, were very hospitable. I know very well how hard these people must work while the management has difficulty getting employees to help them. I applaud the staff for making it work for all of us guests. Without them, there would be no available rooms to stay in. There would not have been the wonderful breakfast they served us. I liked the indoor pool. It was nice and warm. Many hotel pools are cold. What would have made it great would have been a hot tub, but we were very happy with the pool. The inn seemed to be fairly well maintained. The room was pleasant and comfortable. The inn is in a great location. I would not hesitate to stay at this inn again.

"Great STAY"
mproctor2021, 13 Juin 2021

This was a very reasonably priced hotel. The staff was excellent and answered all questions and were overall very helpful. The room was very spacious and clean. The hotel is in the perfect location of shopping and restaurants. If I am ever in the Roanoke VA area again this will be my number one choice of where to stay.

"Dingy, smelly and potentially unsafe"
MarieE226, 08 Juin 2021

Oh no, no, no. If you're looking for a pet-friendly room try the Hampton Inn across the street. This was an awful, filthy place. The bedding and towels were dingy and stained. The carpet was so filthy shoes are required at all times. The staff was surly. The clientele is a bit scary. There was pot smoking near the back door adjacent to the doggy area. It took half a day to get the smells of sewage and mold out of my nostrils. Just say no to this motel!

"Never Again"
ja_car06, 03 Juin 2021

We stayed in Room 303 this past Sunday for one night. The room needs renovating badly. The furniture is chipped and stained. There were only 3 thin pillows on the bed and they had all seen better days. My husband and I had to fight over who got the extra pillow. The girl checking us in had an attitude. The only good part was they served a hot breakfast but the eggs were too salty so didn't even eat it. I won't be staying here again.

"Maintenance and Renovation Required."
jamesbG6087UI, 03 Juin 2021

A hotel in desperate need of a makeover and maintenance. We stayed 1 night as an intermediate location on the road. The first thing we noticed was that they were concerned where we lived in Virginia, more or less than 50 miles away (of course we were way away from home but. ). Apparently, they don't let locals stay there because some local trashed a room so now all locals are not welcome. Our first room was smelly, nothing we could find but it was like a wet dog. The carpets , drapes, and furniture was old and needed fixing and replacing. We went to another room and in minutes, heard a chirping sound - the carbon monoxide alarm needed batteries or replacement. The A/C never turned off but ran despite being set to auto and 75 degrees (needed maintenance). The bathroom was decent but not completely clean and the toilet handle flipped around, again, maintenance! I would not recommend staying at this Best Western until they renovate. It needs serious help and there are other hotels in the same area.

"Mixed bag"
talackey2021, 03 Juin 2021

We rented 2 rooms for our party of 4. Our room on the second floor was great, comfortable and clean, with everything working. Our room on the third floor less than ideal -- the air conditioner and refrigerator did not work, the hallway was not clean and had people loitering, the hallway was noisy. The members of our party that stayed on the 3rd floor are not experienced travelers and did not notify the hotel or me in order to resolve the issues at that time. We did report the non-working AC and refrigerator when we checked out, so the hotel has the opportunity to fix them prior to someone else mentioning these issues in a review. My rating is based on the combined experience in both rooms.

"Comfortable"
drcreten, 30 Mai 2021

After a long day of travel we were looking for a place to stay for the night. We saw the sign on the interstate and pulled off. Actually finding the motel was a little difficult as it sits back behind other establishments and the signage is lacking. The check in staff was apologetic for that but otherwise was very helpful. It was almost 9pm when we checked in and we were looking for a place to eat. She offered suggestions and directions and they even had a typed list of local eateries she gave us. (Some offered discounts for staying there!) The rooms were comfortable and clean. The complimentary breakfast was hot and served on take out trays due to covid. The pool was open but the gym was closed. Towels were wrapped in plastic bags for sanitary reasons. The parking lot even had a hookup for electric vehicles. I would stay here again if the opportunity presented itself.

"Never again"
Winelovers73, 15 Mai 2021

We are here now and can't wait to leave. Room needs a thorough makeover. Curtains falling off rods and don't close, broken ripped chair that we couldn't sit in and bathroom floor needs a good scrubbing. Had booked this place for our return trip next week but canceled and booked another place across the street

"We stayed several nights"
610vicc, 12 Mai 2021

We were visiting the area and stayed about 3 nights, were gone a few days and came back for a night. I'd stay there again but I much prefer the side that doesn't hear traffic noise. The first time we were on 1st floor with reserved awards members parking and that was convenient. The upper floor where the window faces a highway was much noisier so try to get the side that doesn't get the traffic noise. There are a couple of good restaurants almost next door and that's handy. They have coffee available anytime and that's a plus to me.

"Friendly, Comfy stay"
Michelle H, 26 Avril 2021

My family and I traveled to Roanoke for a long weekend. We picked this hotel due to it's location and past experience with Best Western. We were very happy with our stay. Friendly staff and service, clean room and really comfy bed.

"Pros and cons"
travel963, 24 Avril 2021

Cons: a bit hard to find due to curving streets and freeway. As you drive up to the motel there are no signs visible that this is a Best Western. Pros: capable, friendly, helpful management and staff. Very clean and well maintained. Delicious, free breakfast. Large room, comfortable beds with comforters. Very pleasant décor, fixtures, and lighting. We would definitely stay here again if in the area.

"Family event"
BudHallock2021, 04 Avril 2021

Room was décor was old (1970's) smelled like musty mildew. Countertops in bathroom was actually built out of 2x4's and 2x6's reminded me of an old motel 6 from the 70's. I could live with if it were just myself on a business trip for a place to crash for the night, but not with family.

"Avoid"
RichardN001, 15 Mars 2021

We were extremely disappointed with our stay. The 3rd floor smelled of cig smoke and the staff took no action to resolve when the rooms were known. The bathroom floor in the room was sticky, the sink took an extended period of time to drain, staff were very sloppily friendly dressed and did not look professional. Morning staff member could not be recognized as an employee as there was no identification nor uniform. When the cig smoke was not so overwhelming, the general odor was stale with an attempt to cover with excessive deodorizer. All of the offered fruit in the morning was rotten. I was not able to see the other cooked food due to Covid the restrictions so elected not to order as I lost all trust.

"A great place to stay in Roanoke"
Number1Reviewer, 08 Février 2021

My wife and I have stayed here a few times while traveling I-81 and we haven't been disappointed. The first thing I would tell other travelers is that the hotel is off of I-581 and not I-81. So it's a few minutes away from I-81, but definitely worth stopping at. The hotel is easy to access from I-581/US 220 at Exit 3E. There are a good selection of stores and restaurants nearby. The rooms are clean and comfortable. The staff members are always friendly and helpful. You can almost always expect a clean and quiet stay for under $100. We will definitely be back

"Clean rooms"
bspankyrb, 08 Février 2021

Have stayed here previously and have had no issues other than lame breakfast. This location has recently changed the way they do breakfast and I would say that they got it right. Good job done by all !

"A Good Go To Place"
2up2luv, 01 Février 2021

I stayed 3 nights at this location. It is in a great location by a mall with plenty of shopping and restaurants. I wish I could remember the name of the young man at the front desk. He was the manager or assistant manager, extremely pleasant and helpful. The rooms are a little dated but clean. I had a room with two Queen beds that was very comfortable. They served a decent breakfast to go. All the staff I engaged with was very friendly. There was only a couple minor negatives: 1) Refrigerator did not work well, I kept items cold in my cooler. I let the front desk know and they offered to switch it out but I was ok to make do. 2) Some stains on the carpet, but looked like it had tried to be cleaned up. Other than that, for the money it was a good deal. I would stay again if in the area.

"Nice hotel"
j1001shay, 18 Janvier 2021

Check in and check out were easy, hotel was clean and quiet. The beds were insanely comfortable, we all slept so well. Some amenities were closed due to the pandemic, but we had a great stay anyway. Hotel is close to stores and restaurants

"Accommodating"
Alandra S, 05 Janvier 2021

Conveniently located near Valley View Mall, we were able to drive right up the road to have dinner. The staff was kind and helpful and the room was very clean. We had everything we needed in the room after discovering the microwave and mini fridge were hidden behind the dresser door. Good selection of TV channels and the wifi worked well.

"Shopping trip"
Cindy S, 19 Décembre 2020

The hotel staff was very nice and polite during check in. The room was very clean. We were very close to the mall where we went shopping. Checking out was very good and the staff at checkout was very nice.

"Was Good For Price But NEEDS updating."
Eggbert10, 07 Décembre 2020

First of all , we only paid $75 per night (not including tax). So, for that price I rate four circles (very good). The rooms really need updating. There was no hair dryer in room but my wife called front desk and they immediately brought one to room. Staff was very friendly, plenty of parking. If you stay there, ask for room opposite of Highway/Interstate. Our room was on Highway side and was VERY noisy due to traffic.

"Great stay!"
JenniferB71, 03 Décembre 2020

This hotel wasn't expensive but offered very nice accommodations. The room was clean, the beds were comfortable, and it was quiet. The only complaint we had was it's a non-smoking hotel and we could smell people smoking cigarettes and marijuana. Can you imagine the smell left in the rooms? Front desk was very helpful allowing us to check in early. I would recommend this hotel for all travelers.

"historical stay"
Bud H, 28 Novembre 2020

Room was musty like an old room from the 60's. in this day and age, no wifi, i mean not one bar, zero. and when I called guest services, they told me they knew nothing and I had to call their tech dept. which took an hour with no help. the room was right next to utility room, so an air compressor kept kicking on all night.

"We ALWAYS choose to stay here!"
Linda W, 18 Novembre 2020

We come here monthly to visit our grandchildren, and love the convenience of this Best Western. It is always clean, the linens/towels are great/absorbent. We appreciate a safe in the room. There is an indoor pool, 85 degrees, so nice; but you should know you need to reserve it by the hour due to covid. We have been here before covid and enjoyed the breakfast bar, but now it is scant as is everyone's, just milk and fruit. The team at this hotel makes it the best! The new manager Gary, Wade, Bradley, Maia and Tatiana are all so nice and helpful! This is located on the ring road of the Valley View Mall, and there are a number of close by restaurants. Quiet also; I never hear the planes although it is near the airport.

"The Plus was Definitely Missing!!!"
emmalou323, 25 Octobre 2020

I'm not sure how this hotel has gotten so many good reviews. The girl checking us in was miserable. Upon entering the room, there was a horrible smell. The chair in the room was broken, the light next to the bed was missing a light bulb, the shower looked like it was going to fall apart, there was a hole in the wall and good luck getting the TV remote to work. The room itself was generally clean, but I did find a slug crawling up the wall, better than roaches I guess. My husband doesn't like to make a fuss and it was only two days ago we put up with it.

"Decent room, odd building"
RoadGuys2, 23 Août 2020

Our room was ok and up to average Best Western standards. Breakfast was the "Covid-19 grab n go" yet even so, it felt impersonal and lazyish. Hotel is in an odd location, walking distance to some restaurants, but we literally had to drive clear around this mega shopping area to get out. The building itself was poorly designed with elevator at one end and of course, our room was clear at the other end . . . Just not very well laid out for a hotel. I would stay again knowing what I would get for my money but I would probably look around for other options first.

"Not up to BW standards"
BAR845, 16 Août 2020

Clean enough. Dated and had a lot of repairs needed. Mostly cosmetic but never seen a BW like that. Nice staff. Fair price. Ok for a night passing through but not longer. Advertises a nice breakfast but only a couple of green bananas and yogurt. Understandable during COVID but its been five months. Change your web site. A simple notice that breakfast is suspended would be the right thing to do.

"Disappointing "
PAboyinFL, 31 Juillet 2020

While on our vacation, we had a wonderful experience at another Best Western Plus, so we decided to try this one as well. Sadly, it fell short of our first experience. The check in was fine, room clean, hotel quiet. The problem was breakfast. Yes, it is during covid 19, but other hotels of your own chain are handling it so well, so why can't you? Went down to the breakfast area to find a small cooler containing green bananas that were no where near ripe enough to eat, small cartons of yogurt, and small cartons of milk. A sign on the door stated “one per customer.” A worker who was obviously assigned to the breakfast area just sat in a room behind the cooler stand staring and saying nothing. Sorry, but this is just taking a cheap, easy way out on the breakfast that is part of your hotel amenities. You can do better.

"Musty Smell, Moisture/Wetness Issues"
Mike C, 29 Juillet 2020

I'll keep this short: We booked two rooms, and both of us had to move. We even got a third room to avoid a wet carpet, dampness on everything, and musty smells. We had several issues on our second floor adventure, from rooms 206, 208, 209, 212, and finally 213. Moisture was such an issue here that the pages in the book I was reading actually curled overnight. The shower, as Daniel K also mentioned, was either very cold or very hot. Finding that sweet spot was a challenge. Just check the temp before you get in. And even by "COVID" standards, breakfast is practically non-existent here. We were only here for one night, thankfully.

"Old Musty, Smelly Hotel"
Daniel K, 25 Juillet 2020

The bed was very comfortable, VERY hot water. The hotel is supposed to be non-smoking, but the entire hotel smelled of cigarettes and musty carpet and walls. The room next to ours was terrible smelling of smoke so the front desk staff moved us to the 2nd floor from the 1st and toward the end, it didn't smell as bad and keeping the room really cold helped. Due to COVID restrictions they were only offering yogurt and bananas for breakfast.

"We love this Best Western! Comfy and lovely!"
Linda W, 24 Juin 2020

Once again, we enjoyed our peaceful, quiet stay at this BW. The beds are really nice, and it smells clean. Of course some of the amenities have been abbreviated, like no pool use yet, and fewer individually packaged breakfasts, but the team here is fabuous! I was so appreciative of Skeylar, Wade, Maia and Sybil when we stayed this time. The linens were individually packaged as well. I felt very safe.

"Nice."
KayeR782, 19 Juin 2020

The room was clean and the bed very comfortable. I especially liked that the bathroom had areas underneath the counter to put your items. Also, there was a magnified mirror on the wall making it easy to put on makeup.

"Awesome Hotel & Staff"
Susan T, 26 Mai 2020

Great place to stay. Good location. Spacious room. Staff remembered me from previous stays. Which makes one feel good. As a third shift worker I was not disturbed while sleeping. An added plus was I got points for my stay.

"Overnight"
jdvkal, 29 Mars 2020

This is a great hotel, top notch friendly staff, the beds are so comfortable, the rooms are extremely clean, breakfast was exceptional especially with how the continental breakfasts are today, very good rate

"Convenient but very disappointed "
ba_1408, 06 Mars 2020

Hotel is in a very convenient location and the beds are comfortable but that's where the positives end. To start, they have a total of 4 handicapped places 2 of which were filled by vehicles with no handicapped tags or place cards so myself and family members had to walk from the opposite side of the building to the front door our first night. There's also a dedicated "battery car" section of parking that's as close as handicapped, but not one car was parked there but we were afraid to get in trouble if we parked there so we were out of luck on parking near the front. Next, the handle in the bathtub completley fell out, the drains in both the shower and sink dont work properly, there was limescale on the shower head and mold in the ceiling above the shower (which they tried covering with wallpaper but it didnt work out like they planned). The closet door never shut properly and the walls/room door is so thin that you can hear every step and word made by anyone out in the hallway. If I knew what I paid for these rooms and what I would have received in return, I would have never booked this hotel and went with another chain next door that I've been to in the past.

"Clean and Comfortable"
apinter, 24 Février 2020

We were in town for a funeral and stayed one night in this hotel. We booked because it was just a few minutes from the airport and we had an early flight home. Was very pleased by the experience. Staff (Bob) were friendly and informative and our room was immaculate and well-appointed. We were able to grab breakfast in the morning and it was more than adequate with scrambled eggs, sausage, hash browns, waffles and an assortment of cereal and breads/pastries. Would definitely stay here again.

"Handy to I81 comfortable clean quiet good breakfast and wifi"
Blake W, 04 Février 2020

Stopped for one night on way south. Reasonable price. Clean. Comfortable. Good breakfast especially the fresh blueberries, blackberries and strawberries. Good wifi. Close to major shopping centre and restaurants.

"Dirty and Desperately Needs Renovation (but great breakfast!)"
traveller20111, 27 Janvier 2020

We were passing-through on a road trip. We have a dog, and since this is the highest-rated dog-friendly hotel in Roanoke, we stayed there. Our room was so dirty that my dog put her tail between her legs as she sniffed the carpet. There was a cigarette stain on the edge of the tub, and the towel rack was hanging off the wall. I couldn't tell if the fuzzy grey in the wall was asbestos or plain old grime. The sink didn't drain very well (filled-up in seconds) and gurgled loudly. My GPS (Google Maps) had trouble getting us to the place (maybe it knew something we didn't?). The staff was friendly; check-in/out was a breeze; the breakfast was very good; parking was easy.

"Best got comfortable bed and nice breakfast."
vuniversal, 22 Janvier 2020

The beds were clean and comfortable. I tried to turn on some heat as it was going to be a cold night, but so much dust came from the unit, I had to turn it off immediately. The room never got too cold. Restaurants in close proximity. I wanted to swim, but the pool looked uninviting and was basically in the hotel lobby, only separated by a glass wall so I used a nice treadmill in the exercise room instead. Breakfast was above my expectations with several hot offerings and fresh fruit.

"Yo. This place has rubber duckies."
archiphoto, 21 Janvier 2020

If none of the reviews mentions rubber duckies, then shame on them. I travel a LOT and have never seen a hotel place rubber duckies in the bathrooms before. It was charming personal touch despite the fact it made me feel like 5 and not 45. Otherwise, this is a good, no-frills hotel. Breakfast is nothing special, but there's plenty of good restaurants (and Walmart and major shopping mall) nearby. Staff, from front desk to breakfast staff to cleaning/maintenance are all friendly. Internet was solid. Rooms are clean and good for business or pleasure. The bathroom with the rubber ducky was very clean, didn't see any mold. Walls are a little thin so keep that in mind if you choose to stay here. If I come to Roanoke would stay here again.

"Female traveling alone"
Donna H, 16 Janvier 2020

I have stayed in this hotel on 3 different occasions and my experience has been nothing short of excellent. I felt very safe and comfortable and will stay there again if the opportunity arises. I totally recommend it to anyone visiting the Roanoke area!

"We love this Best Western!"
Linda W, 11 Janvier 2020

We come to Roanoke almost monthly to see our grandbabies, and love staying here because it is consistently clean, welcoming, comfortable and has the BEST employees on their team. Everyone is so professional,and is willing to adapt to any request. The manager is Steve, and sets the tone for the team in being welcoming and friendly. We like the cartons of milk for breakfast at the buffet,and appreciate the pool, a safe in the room, and the electric car charging, but the beds are so very comfortable! And a nice touch, they leave little rubber duckies on the tub for you! Love it!

"Enjoyable stay in Roanoke"
PMcArd, 08 Janvier 2020

Very clean , nice amenities at the Best Western Plus on Valley View Blvd in Roanoke, Friendly staff and easy access to the downtown area and the Blue Ridge Parkway made our stay a pleasure . We were very pleased with the housekeeping (condition of the room) after being out and about all day.

"Clean, Comfortable and Friendly!"
MLK672, 06 Janvier 2020

Every time we stay at this Best Western, we have a wonderful time. The rooms are exceptionally clean and very comfortable. Breakfast is always fresh and well-stocked. The staff (everyone--housekeeping, front desk, breakfast hostess...) is not only friendly and attentive, but they go well above and beyond to make you feel at home. We absolutely recommend this hotel to anyone passing through Roanoke!

"Great Value and Cleanliness"
sasimmons, 29 Décembre 2019

This Best Western Plus is located off Route 81 and very accessible. We travel with a pet so we require a pet room. Our room was extremely clean and fresh. The breakfast is well stocked and tasty. The front staff is very helpful.

"Dog owners come for the welcome--and stay for the breakfast!"
V2548PYbethr, 24 Décembre 2019

Now that we own a dog, we're always looking for hotels on our route with a great pet policy. We found the Best Western Plus Inn at Valley View 4 years ago, and we have stayed here ever since. Not only do they have a good pet policy, but they seem to attract responsible dog owners (and if you've ever stayed in a place that doesn't then you know what I'm talking about). But the real star here is Doris, who prepares the breakfast every morning. This is not your reheated mess. This is scrambled eggs, potatoes, sausage, grits, real biscuits, waffles and some of the best hotel coffee you've ever had. We love Doris, who's always on top of everything, and a delight. So get a good night's sleep and have a good (free!) breakfast in the morning. We certainly will!

"Exceeded our expectations!"
bryntastic, 23 Décembre 2019

I originally booked this hotel because we were looking for a place that we could stay with our dog. In addition to being as dog friendly as the reviews mentioned, the hotel exceeded my expectations. The room was well appointed and clean as can be, and had all the amenities we could have asked for - coffee maker, ice bucket, makeup remover towels, leather reading chair, work desk with outlets. And the beds were glorious! We will definitely be returning. Thanks BW!

"Love this place"
MUparent, 22 Décembre 2019

Love this place! Been coming here for 5 Christmas! Great value,location,,great breakfast..Amazing shopping and restaurants.Oh yeah #1 reason we come DOG FRIENDLY! Tux loves this place.We will be back next year!The tradition continues

"Great place for pups & people!"
rmcrita, 06 Décembre 2019

We have had a hard time finding a place where we can stay with a “barker”. Not only did she not bark, she slept all night and so did we! The rooms was big, clean, close to back door and quiet. We stayed here one night on our way North because it was a good meeting place to hand off a visiting grandchild. Will be doing this again for sure.

"Very nice hotel. Our dog enjoyed it, too."
npohl, 03 Décembre 2019

We spent one night at the Best Western and have zero complaints. The room was clean and comfortable. Breakfast was the standard continental breakfast of waffles, eggs, grits, sausage, fruit, cereal, yogurt, etc. We had our dog with us and had no issues there either. Check-in was quick and easy. I have all good things to say.

"Great place to stay"
Deborah C, 25 Novembre 2019

Whenever I stay in Roanoke, this is the place I choose. I travel for several events in and around the Roanoke area during the year and I find this Best Western fits my needs. It is within my budget. It is convenient to places I like to eat. It is also close to Valley View Mall, where I like to shop. Staff members are friendly and courteous. Rooms are clean.

"It's a dog hotel now. Stay away if you want any sleep."
Carolyn B, 23 Novembre 2019

We have stayed here a dozen times over the years to attend Hokies games but now dogs are part of the guest list. The yapping every time someone walks buy the dogs room or during the night was surprising and very loud. The noise wafts down the hall. I complained the next morning. The hotel clerk said we signed off on the dogs and he showed me the fine print.Hmmm. I'm trying to get a refund now. But if you ask before you sign in they have to let you know you are sleeping with dogs. Mgt was unsympathetic, rude, uncaring.

"The "Best""
dcampbell71, 18 Novembre 2019

Always spotlessly clean, most helpful and friendly staff and comfortable surroundings, the breakfast was ample with excellent choices, the pool was inviting, rooms were equipped with coffee etc and the beds were most comfortable.

"Nice Place to Stay"
Roger S, 01 Novembre 2019

The Best Western Plus Inn in just off the interstate extention going up to the Blue Mountain Parkway. The price was OK and the accommodations fine. The staff was friendly and helpful. The room was clean and spacious.

"Decent"
edh875, 28 Octobre 2019

Nothing spectacular but clean and has decent service. Conveniently located to get to the Parkway and there's lots of options of things to do in the area. Had a reasonable good breakfast. Have a great time!

"Rubber Duckies!"
christinecasey194, 28 Octobre 2019

Very nice stay. Staff was great and friendly. Room was clean and comfortable. A/C blowed a little hard and I couldn't adjust it..Other than that, we were out most of the time. Coolest part? With the soap and conditioner, the had a rubber duckie!

"Always enjoy our stay here!"
jimrK6037HZ, 24 Octobre 2019

We have stayed at the BW Valley View at least ten times, maybe more, when we are heading to Richmond to visit our son and his family. We have always been impressed with the staff, the rooms, the bedding, the overall condition of the property and the excellent value offered by this location. Nothing new to report about our stay her last week. We had a wonderful, restful evening and look forward to doing so again. It's always great to find lodging accommodations that meet our expectations and the BW Valley View has done so every time we have stayed there. We appreciate the consistency, knowing we can count on the team here to deliver.

"Autumn fiolage travel"
Sharon B, 23 Octobre 2019

We had a terrible experience here. I would never stay here again. Water backed up in the bath tub while showering, toilet ran about every 10 minutes, fitted sheet was too small to cover the Mattress which had a topper. The Room had an unclean feeling and a musty smell. On a positive note, it was affordable.

"Roanoke"
hushhush92, 22 Octobre 2019

Everyone is very helpful and friendly. Breakfast was very good and beds were even better. It is well maintained and clean. I didn't use the pool but an indoor pool is always great in cold weather. I will be back.

"Great location and place to stay!"
cahardbarger, 21 Octobre 2019

This motel was one of the better places I've stayed on the road. Everything was clean, the beds were very comfortable, and breakfast was good with lots of selections. My only complaint is that when I walked in the door to check in the desk clerk was on her cell phone and continued to talk while I stood at the desk. Other than that the service was excellent, particularly the staff that took care of the breakfast room.

"Great amenities, location and service."
tamudano, 19 Octobre 2019

The Best Western at Valley View in Roanoke is easy to get to from route 81, is located in an area with several nice restaurants, served a great breakfast, has a caring staff, and is pet friendly. It is 5 star in our opinion.

"Great stay"
NYBeachGoer, 16 Octobre 2019

The Best Western was very clean and quiet. Mia and Bradley at the desk were wonderful. Friendly and helpful. The beds were comfortable. Breakfast was good. Waffles, eggs, sausage, grits, fruit, yogurt, cereal. Would definitely stay there again.

"Excellent Value"
dickreid, 16 Octobre 2019

We enjoyed our stay here very much for the one night that we were there. Everything was quality and the staff was helpful and friendly. The room was very good quality and functional. The bed was exceptionally comfortable and it was nice to have a recliner too.

"Great place"
jesse212, 14 Octobre 2019

A good place to stay it's nice for the price it's definitely worth it. completely comfortable bed, nice view, great area lots to do and eat. Love the surprise rubber ducky in the bathtub. Would strongly recommend staying here. Great staff at check in

"Great place to stay"
Navigate676339, 12 Octobre 2019

We had a wonderful stay at the best Western plus in Roanoke Virginia. The beds were so comfortable the rooms were so clean and the staff was so courteous. I'd like to especially think Bradley Smith and Imelda Silvestre for your wonderful customer service and cleanliness of the rooms.

"Great stay"
hliggins08, 01 Octobre 2019

The stay was excellent. Very simple hotel with decent sized room. Two queen sized beds. Very comfortable. Had breakfast, fitness room, and small clean inside pool. 10/10 except the price. I paid as much for this room as I did for another room in a hotel that had a hot tub in the room. However, this room is shareable with two queen beds so the two may be incomparable.

"Just Okay"
savedelc, 30 Septembre 2019

Pros: Delicious Free Breakfast Friendly Staff Decent Price Cons: We stayed I. Room 122, it was musty. I informed the front desk the fist day and he was going to notify housekeeping. Well, we were there for 3 nights and the room was musty until we checked out this morning. Also the comforter needs to be replaced, it did have a few stains. Overall we normally stay at another hotel when I. The area, but it was booked. We have had a good experiences with the Best Western Premier, so I took a chance here. The stay was just okay, it would have been better if the room didn't smell. I will probably stick to the BW premier hotel line if we do this brand again.

"Pluses and Minuses"
waldentenn, 30 Septembre 2019

This hotel is a little hard to find, tucked away on a side road near a shopping center off I-581. I saw no outside sign designating it as the Best Western but between GPS and power of deduction, I finally found it. Front desk staff was rather brusque and inefficient and there were several maintenance problems in the room, i.e. burned out bulbs and a faulty shower mechanism. Also the carpet was dirty. On the other hand, the rooms are large and nicely decorated, the fitness equipment is functional, and the breakfast is certainly good enough. I'm not sure I'd try this place again while going through the Roanoke area but it is certainly not a dump and you may have better luck with your experience so give it a try.

"Very Nice Stay"
trevan, 20 Septembre 2019

We spent one night while on the road. The area where the property is located is very nice. Lovely lobby area. Room was very nice with comfortable beds and good shower. Breakfast was okay. Not too many places to sit in the room where the food is located. Not 30 minutes after leaving we received a call that I had left a pair of shoes in the room. The hotel made immediate arrangements for them to be shipped to our home. Much appreciated!!

"Nice place"
psmith198, 18 Septembre 2019

I booked this hotel for one night with 2 queen beds. The staff were friendly and efficient with every request. The room was clean and organized. The beds were very comfortable. The desk was very nice and comfortable to be able to use my laptop while staying here. The bathroom fixtures worked well and the lighting was great for fixing my hair. The free breakfast in the morning was pretty good. There was a nice selection of pastries offered, such as cinnamon rolls and danish. I would definitely consider staying here again in the future. I felt like a valued guest here.

"Fantastic Hotel"
Lori M, 17 Septembre 2019

Very clean! Staff excellent. Room is awesome! We stayed in room 126 which is a handicap accessible room. We requested one. Very nice walk in shower, room is very big, and decorated nicely. We would definitely stay here again.

"GREAT HOTEL"
clintd894, 06 Septembre 2019

There is no place greater! I could not believe how clean the room was! Food was amazing and fresh. the house keeping staff should get a raise! the pool was amazing! i also want to give a huge shout out to the front desk staff all amazing a in action!

"Consistently clean, friendly and comfy!"
Linda W, 05 Septembre 2019

We had a very enjoyable stay this time at the Best Western Plus Valley View, and our reserved room was ready and waiting for us; we were welcomed by Wade, who offered us the Rewards Welcome Snack or 500 points. Our room was very clean, and had a really lovely scent. We had a king bed which was one of the most comfortable we have been in. I have stayed in a lot of Best Westerns, but this is the only one so far that has had a safe in the room, which I appreciate. This hotel also offers the option to decline housekeeping (helping the environment) in exchange for accruing an additional 500 points. This hotel is located on the perimeter of the Mall, and is very quiet, and nonsmoking. It has good WiFi, and good hot water for bathing, and they place an adorable rubber duckie on the towels! I love having a fridge and microwave, and the usual quality complimentary breakfast that you serve yourself. There is an indoor pool, but not a children's pool or hot tub. There is a complimentary PC/printer in the lobby. There are many restaurants nearby, including Longhorn, Olive Garden, Red Robin, IHOP, Fridays and Texas Steakhouse. The staff, especially Skyelar at checkout, are so friendly and always willing to do anything they can to make your visit perfect. We rested well in this comfy and clean hotel and will return monthly! Thank you, BWPVV!

"Hiking vaca"
Nancy M, 04 Septembre 2019

Nice hotel and great location!! Wifi wasnt strong but we had an end room on the 2nd floor. Bed was super comfortable! Only bad thing was the room smelled SUPER musty and the bathroom had no vent. Overall an OK stay.

"Nice hotel"
williammV9556BD, 24 Août 2019

Ver nice hotel. Bright, clean, and modern. Very nice pool and exercise room for those that like to workout. Room are very nice and modern. This hotel is very close to the Valley View Mall and there are plenty of shopping/restaurant options within 5 minutes.

"Wonderful with a touch of whimsy!"
Natasha R, 17 Août 2019

I am becoming a loyal Best Western customer because of the value that you receive for your money. We travel and stay on vacation, college visits, tournaments and all the other personal things... and not on travel accounts. So having a clean, safe place to stay with comfortable beds and great service is a must - without costing a fortune! We stayed here for an overnight because of a college move-in and and after a very long and tiring day were greeted by a very cheery clerk, immaculate (and cool!) room, hot showers and the cutest little rubber duck peeking out from the towels. I am not sure what the duck is all about, but it was a heart-warming treat! Breakfast is fine, coffee is hot and the staff is very, very friendly. Would definitely stay again.

"Bed Inaccessible"
1383prp, 16 Août 2019

Don't stay at this hotel if you're under 5 foot five or have problems with your legs. The bed is so high, that I was unable to get into it without bringing in a luggage trolley and standing on it. When I asked the front desk for a small stool, they said they were not allowed to give them out. Find another hotel in Roanoke.

"Usual High Standards"
keith c, 10 Août 2019

We eventually found the hotel and found it a bit difficult navigating around the huge mall. Maybe easier if we had known the area instead of on a tour. However once we got there we were greeted with courtesy and smiles. The room was up to their usual standards and had nothing to complain about. There were many restaurants all close to hand so had no problem finding a place for an evening meal. Breakfast was once again up to their standard. A pleasant stay Keith C

"Good but could be better"
Patricia S, 07 Août 2019

Overall the hotel wasn't bad but upon entering I noticed a mold/mildew smell in the room. The room was nice decorated and clean other then the odor. On out first day things were ok but then the next morning our toilet broke. someone came immediately to attempt to fix it but he was not able to so we had to move to another room. That one had the odor as well. When we were clearing out of the room I discovered the refrigerator had frozen all my beverages. Not really a big deal but an annoyance. The staff was excellent, no problems checking in or out. Breakfast was just ok. Waffles were good, had fresh fruit to go with them. Location was not ideal for my purpose. I probably wouldn't stay there again mainly because it is to far from my niece's house.

"Best western plus? Plus mold/mildew!"
Motor C, 06 Août 2019

Hotel is a lower grade best western plus. Things are old and worn, beds are creaky and dust hasn't been wiped off surfaces for quite some time. I can tell they don't run the AC units in each room to save on cost, but what has happened is every single room smells like mold/mildew from the accumulated moisture. I can see from previous reviews that they have "fixed it" but I can assure you this issue is not fixed and from walking the halls, it's everywhere in the building. I stay in hotels 48 weeks a year for work and was traveling through this area. It would not be my first or second choice when coming back through town.

"First Best Western stay"
jamesammons192, 04 Août 2019

Over all great place to stay.the staff was very helpful. Has restaurants within walking distance. The mall is also very close by. I would recommend this hotel to friends and family. Will definitely be staying here on my next few weeks of being in town working.

"Nice place to stay"
Kathy W, 31 Juillet 2019

Best Western Valley View is a nice place to stay. Beds are comfortable and breakfast is nice albeit the breakfast room is very small. We had an issue with a mildew smell and the carpet being wet directly outside of the bathroom floor. Room 227 should not be rented again until that is taken care of.

"Great Option for an Overnight "
AprylMcG, 29 Juillet 2019

I was traveling with my family and our dog and we needed a place to stay overnight halfway through our drive. We arrived late, but the hotel staff was so kind as to have saved a room that was somewhat quiet yet pet friendly, as my son is only two months old. It's an older hotel that has some updates, but the AC ran very humid so it felt rather damp in the room. The refrigerator wasn't quite working either but, as I said, it was only an overnight so not a big deal at all. Other than that, the rate was wonderful for a quick stay (I hate to spend more than $125 when we're only resting in between drives and not actually visiting the area), there is a mall nearby for convenience and plenty of great restaurants. Uber Eats was even able to deliver late night Denny's. Breakfast was free and delicious, and I can't speak highly enough of the staff. They made the stay very enjoyable!

"Why stay here?"
Chroniceur, 28 Juillet 2019

On our tour through the US our travelagent booked this hotel. Why escapes us, as the location is of no interest at all and even the town of Roanoke has limited attractiveness. The hotel consists largely of of box of dated, slightly smelly rooms and a small pool occupied by the mostly elderly and overweight guest who even let their dog in the pool. We were happy to depart after one night.

"4.5 stars"
karoleigh, 21 Juillet 2019

The hotel is in a good location right off of I-515. It has many restaurants and other amenities nearby. All of the restaurants are within walking distance or a very short driving distance. We ate at Applebee's, which was very close to the hotel, and the food was just so-so. The hotel has an indoor pool, but no hot tub. There is a very good exercise room with free weights. The room was very attractive with wallpaper on the walls. There is a very comfortable reclining chair with footstool. You can sit and work at the nice executive desk. The air-conditioning system is reasonably quiet, considering it's the type that is typical of roadside chain hotels. The bathroom is very attractive, with granite countertop. My complaint about this room is the bed, which I thought was too soft and I seemed to sink into it. I might like to add that I am a thin person. I would imagine heavy people might find this an uncomfortable mattress. I guess it depends upon your bed preference, though. Another problem was the toilet, which seem to be filling up with water quite frequently as if I had just flushed it. The towels were large and fluffy. I could not give the hotel a 5-star rating because of the negatives that I mentioned.

"Good place to stay in"
jordaneri09, 19 Juillet 2019

The service was awesome. The staff was very friendly and accommodating. Our AC wasn't working and the staff was very quick and efficient in solving it . Happy with the service. Also, the options for breakfast were better than other best western hotels I have stayed in so far

"best western always"
ivymccord6777, 15 Juillet 2019

home away from home. they had it all at a reasonable price. Really loved that they had washers and dryers for guests to use. I give them a 10. I will always use best western whenever possible. I wish we had know about them from the beginning of our trip. felt very safe.

"Best place"
tweetynvester, 10 Juillet 2019

Clean and a very good breakfast to choose from The pool is always the right temp and clean. You can call the front desk anytime and they are so great to help even with the simple request Parking lot is clean and well lit

"Very Good Hotel"
Rick K, 04 Juillet 2019

Hotel was nice, very clean with great staff. Would have given an excellent if not for the difficulty getting to the poorly marked hotel. It is in a weird location with inadequate signage. Wasn't fun to get to, a couple of incorrect turns, but property itself was great.Would definitely stay here again.

"One night stay"
ashs2448, 30 Juin 2019

This was a great hotel to stay at after a long day of traveling. They are pet friendly which is a plus, and their non refundable pet fee is much cheaper than other hotels. Everything from the rooms to the pool area were clean. Breakfast had enough options that the 5 of us all found something we enjoyed. Lastly, the staff were very friendly and accommodating. I'd definitely choose this location in the future.

"softball tournament"
Traveler65173006463, 28 Juin 2019

the price was more than I wanted to pay for a tournament that we already extended ourselves in travel. It was decent but there were plenty other motels in the area that were just as good less expensive

"A very nice hotel with pleasant staff, very nice and clean rooms, and a very good breakfast."
Castupon, 21 Juin 2019

This is a very nice hotel with pleasant staff, very nice and clean rooms, and a very good breakfast. I highly rate the hotel and will definitely stay here when in the area. The hotel and grounds are well kept and the comfort of the guest rooms, starting with the very comfortable beds, is extremely good.

"OK in Valley View"
Sightsee01676665295, 21 Juin 2019

Everything was OK, I only felt the room was not updated in sometime. The amenitites and people were great. The room was clean, just needed some updating. If you are looking for a reasonable price stay that is clean, and dont mind some older décor, then you would be fine here.

"Great last minute stay "
NumberOneReviewer, 04 Juin 2019

My girlfriend and I stayed here because we got a good rate and because of my loyalty with Best Western. There were a couple of minor issues, but everything was taken care of efficiently. Bradley was super nice and polite and provided excellent customer service. Our only problem with the room was that the smoke detector had a faulty battery and kept beeping. I talked to Steve the next morning and he apologized and made things right with me and I was pleased with the way things were handled. I would definitely stay here again

"Pleasant Stay"
Melissa S, 04 Juin 2019

Nice hotel with everything you expect from a Best Western Plus. Our flight arrived late and the front desk was helpful and got us into our room quickly. The beds were very comfortable and the breakfast was good.

"Fabulous"
Susan T, 04 Juin 2019

I only have one minor issue with this wonderfully comfortable Best Western--the water pressure could use an upgrade. Outside of that the staff is awesome. Especially Steve, Skylar & Alicia (spelling?) and I don't recall the night shift lady's name who was also awesome. They were phenomenal. The beds are to die for (can I take mine home please lol). The mini-fridge although small as is typical in most hotels kept my food the right temp without freezing it or being warm. Early check in was a breeze and as a third shift worker greatly appreciated. Steve one of the managers took care of missing points which was so appreciated. As a corporate lodging person who gets a discounted rate I was treated just like everyone else. Wish all hotels had such respect for us. The rooms are spacious and quite comfortable. The leather recliner is awesome. The bathroom is spacious. There are a few minor things that need attention but the rooms were clean, comfortable and I was treated with respect not disdain as a corporate lodging person. If I am in the area again I would definitely stay again. I'm on my 4th week here now and have 2 more weeks planned here for work (my third shift brain may have missed a week). The go green points are also a huge plus. A definite win here!

"Nice rest"
R-Zeeee, 03 Juin 2019

We stopped in for some rest on our road trip returning to Georgia. The staff was attentive and polite. The beeakfast was very good! We had scrambled eggs, sausage, breakfast potaoes, danish, and blueberry waffles. We didn't get a chance to swim because it was storming outside, but it looked very clean and nice. The bed was comfortable and there was room for our two pack n plays for the toddlers. The air was a bit musty and the air filter was very dirty, but we assumed it was an older hotel. We were quite satisfied with our stay.

"Nice hotel"
Robert P, 26 Mai 2019

Needed a place to stay on short notice on trip south on 81. Hotel was able to accomodate us. room was clean. Internet worked, pool was a nice touch. Price was reasonable. I expect a clean room as a minimum standard. In general I do not give excellent reviews unless warranted by exceptional service.

"Rooms fine, but other issues"
alexwolf2016, 23 Mai 2019

Pros: room 111 was clean, water was hot, toilet worked well. Room was quiet. Check-in clerk, though busy, was organized and helpful. Cons: The prox cards for the rooms didn't work well. Internet was basically OK until 11:30PM and then crashed. It was still not working at 9AM the next morning. Not acceptable in this day and age, and working through most of the evening is not good enough. The motel is not easy to find. Finding access to Valley View Rd. is not easy. Then, the sign on the street doesn't show which driveway leads to their hidden motel. Finally, the motel has NO SIGNS ON THE BUILDING. If you don't look on Googlemap before you leave home to figure out how to find the street and more or less which building it is, you will never find it. There is a sign ordinance in Roanoke, limiting the motel to three signs. All of the competitors on the strip have at least one sign facing Valley View Rd., but apparently the owners of the Best Western are too (fill in the blank) to do likewise and have all three signs facing the interstate. Location (relative to Roanoke) : 5/5. Internet: 1/5 (was 4/5 until it crashed). Value 4/5. Overall: 3/5, due to no signs, difficult access and crashed internet.

"Very nice Best Western"
rstroud, 14 Mai 2019

We were in town for our daughter's graduation from Liberty University and decided to stay in Roanoke. So glad I made reservations at the Best Western. So convenient to restaurants and the mall was nearby.

"BEST WESTERN PLUS HAS UP-SCALED"
Raymond James O, 14 Mai 2019

Very clean, large rooms, very friendly staff and fair room rates. The morning complementry breakfast was very tasty and hot with a large variety. I have stayed at many Best Westerns. this one is one od the nicest.

"Great Place To Stay"
rpenacpo, 13 Mai 2019

Great service, clean room, helpful staff. Convenient location, great places to dine in the area. I would definitely recommend this place to anyone who wants a great place to stay. Located on one hour from Liberty University.

"Very friendly staff, pet friendly but room was ok"
Karen D, 01 Mai 2019

We stayed here for one night on our way back home. The staff were wonderful very friendly, warm, accommodating and welcoming. I love that its pet friendly but the room really had an odor in it from pets. We had a bunny with us and we have dogs so I understand not everyone is as diligent as I am cleaning after my pets but perhaps the hotel can do a deeper clean on the carpets to avoid the odor in the pet rooms. The room was neat and clean but did have a strong odor from previous pets. Everything else was fine and if you don't have a pet room it's probably a non issue.

"Great Best Western!"
trekman59, 01 Mai 2019

We checked in late with no problems and our room was very clean, comfortable and quiet! Staff was friendly & breakfast included typical scrambled eggs etc. Located a few minutes off major highway and near shopping mall & other restaurants.

"Super!"
Zazareed, 07 Avril 2019

First off I want to say that they don't just have dog friendly rooms, they really are dog friendly! Even though they have limited dog friendly rooms and they were gone when I tried to book, the attendant last night was able to get us one! I was going to use the booking site for the room which gave me a discount but when I got to the page where I could pick my room type I couldn't find a room that said it was dog friendly. So I called the hotel directly. I told them my issue. Not only did he find us a room he gave me a better price than my booking discount! The hotel was very modern and clean. The staff was super friendly and breakfast had many options. It's located in the middle of a huge shopping center/mall and there are a ton of restaurants, too. It is right off the Interstate 581 and 81 near Roanoke, VA And ladies....there is a magnifying mirror on the wall in the bathroom!!! This is a big deal for my old eyes!! Al in all much better than I ever expected from a Best Western hotel. We will stay at them again!!

"Great stay ..."
Andrew M, 01 Avril 2019

The staff when I called up to tell them I am going to be later. Said no problem, we understand. They held my room. When I finely got there the front desk Clerk was helpful when we needed things in the room. All the staff looked out for us

"Good location. Pet-friendly"
hdisesa, 27 Mars 2019

We stayed here because it was pet friendly and I guess the pet friendly should have given us a clue that the cleaniless/upkeep of the room might not be wonderful. We were disappointed in our room because it had an odor when we checked in and there were no other rooms for us to move to because the hotel was booked. That said, the location of the hotel was great.

"Good stay. Patrick was great! "
beverlyg289, 22 Mars 2019

We had a very positive experience. Patrick checked us in. He was very efficient, professional, and positive. Patrick was also very busy taking care of what looked liked everything around this Best Western. Thank you!

"Just perfect for us!"
Linda W, 09 Mars 2019

This lovely hotel is located on the ring road around Valley View Mall near the Roanoke Airport, and is always spotless. There is a PC in the lobby if you need to print tickets, and an indoor warm pool, and the rooms are very comfortable, clean, with plenty of towels, hot water and a rubber duckie! There is a nice swivel chair/ottomon for TV watching as well as a desk/chair. Carpeted and such a comfortable mattress. There is a breakfast free, which had hot eggs, sausage and stuff but we just wanted milk and pastry; it is from 6-10. Wifi was great. Free parking outside. Lots of nearby restaurants surrounding the mall. Everyone was so nice, from Patrick at checkin to Skylaire at checkout. There is a coin operated washer/dryer as well as a gym also.

"Good location, polite staff, clean room"
instantradio, 21 Février 2019

I stayed here for the nights of December 7th and 8th, 2018. The front desk staff were very polite to me both late at night when I checked in and early in the morning when I checked out. My room was clean enough. There was a small red stain on one pillowcase, but I have seen much worse than that in other hotels. The desk and other furniture were in good shape. I was glad to see that the room had a “Clean Remote,” for the TV, which many hotels have gotten recently. I would consider this hotel to be in a very convenient location, as it is near the Valley View Mall and many restaurants and other stores. I-81 is close by, and downtown Roanoke is maybe ten minutes away. I will note that there was absolutely a strong weed smell in the hallway one night, but I don't blame the staff for that.

"Great location"
Mike Z, 16 Janvier 2019

The property is in a village-like area, with stores and plenty of restaurant choices which was great. The room was fine, comfortable beds and reasonably up to date. There was a complete selection of breakfast foods and all were well prepared and stocked.

"Fabulous Stay!"
Tamala G, 15 Janvier 2019

This hotel is so clean! I checked in New Years Eve. My flight arrived early and the guy at the front desk let me check in early, Thank you so much! He was very pleasant and kind. Everything in this hotel was so nice and clean. They have the most comfortable beds ever! I would choose this hotel over any hotel in Roanoke! Its that nice! And they have a cute lil rubber duckie to welcome you to your room in your bathroom. That is a nice touch!

"Pet Friendly Stop in Roanoke "
OjeMa, 06 Janvier 2019

The Best Western is a comfortable, clean, pet friendly stop in Roanoke. Note that they do charge a pet fee and you are required to crate your pet when you leave the room. Super soft towels and comfortable bedding. The staff is friendly and helpful and there are plenty of places for dinner and breakfast nearby. Our one complaint was signage—the hotel is challenging to find as there are no BW signs in the front of the building. The free breakfast offering is just OK—we went to a nearby Starbucks.

"overnightguest"
Meander06863702916, 06 Janvier 2019

the outside of this Best Western was not particularly attractive but inside was nice. Our room had a king size bed and still had a good amount of space for the desk and lounge chair. Initially the room had a sweet perfume smell probably from cleaning materials but it seemed to have disappeared by the time we returned from dinner. The bed was reasonably comfortable. Staff was courteous and the desk person was helpful when we could not access the internet. Breakfast had a nice selection but the scrambled eggs were not very warm.

"Great experience and Great Hotel"
chevalierbob, 02 Janvier 2019

We love to come to this hotel each time we spend a day or more in Roanoke. My kids love the pool and the hotel room cleanness. hotel staff usually goes above and beyond to make our stay enjoyable. The breakfast is nice and clean.

"Comfort to stay"
David C, 28 Décembre 2018

Best Western always keep its good quality standard. Clean and neat room with friendly staff. The add on beauty of ValleyView Inn is their recliner sofa chair. It is so comfotable that I almost fell in sleep on the sofa than sleep on the bed.

"Family trip"
chris z, 28 Décembre 2018

Overnight stay in Roanoke VA, we stopped at this hotel- very convenient to the interstate. Lots of shopping/restaurants right beside the hotel. Nice pool- free breakfast buffet was excellent! Hotel staff (especially Mia!) were very friendly and helpful

"Greatt place to staay in Roanoke VA"
Harold W, 27 Décembre 2018

We stay at this Hotel 8-10 times per year. It is a great place t0 stay. Clean and comfortable and the staff is top notch. If you need a place to stay whhile in Roanoke VA this is that place. You won't be disapointed.

"Management and Staff are exceptional!"
Culture23623289132, 22 Décembre 2018

Everyone here took very good care of my family and me during a very difficult and stressful time. The staff took care of all of our needs above and beyond expectation. Breakfast was very nice. This is definitely the place you want to stay when visiting Roanoke!

"Great stay during snow storm!"
ec1126, 11 Décembre 2018

The Best Western Plus was great. I work at the local hospital and needed a place to stay in town due to the snow storm that was coming. Check in was great, rooms were clean, bed was comfy, breakfast was good. Originally I only reserved one night at the hotel, but realized I wouldn't be able to drive home in the snow on my original check out day. Adding the extra night was easy and fast when I checked in. All hotel staff was polite and friendly. And breakfast started at 6am on the weekends, which was great because I was able to eat before heading off to work. That was a huge plus! Overall, it was a great stay and I would stay here again!

"Pit stop"
caroledjones64, 07 Décembre 2018

We love having a first room floor at this hotel and our request so far has been granted. The staff is very kind and answer questions with no problems. 24-hour coffee and tea is a plus. We stay here on the road to our son's house. This location is off the interstate a bit but there are nearby restaurant choices that work for us.

"Great stay over Thanksgiving"
Coastal44885262509, 26 Novembre 2018

I traveled with my wife and 9 year-old to visit family in the Roanoke area for three nights over Thanksgiving, and we had a great experience at this hotel. Check-in was easy and friendly, the room was clean and comfortable, and breakfast was good and convenient every morning. We've stayed in a few different local hotels over the years, and this is one we'll definitely be coming back to for another stay. The staff here definitely takes pride in their work and it shows - the property is in great condition and all of the staff were kind and welcoming to guests.

"No surprised it's rated top three in Roanoke"
OpaSteve, 12 Novembre 2018

Definitely a "Plus". Exterior, lobby, dining area, pool and room all upscale for a BW. I'm a Platinum member and this is one of the nicest facilities I've visited. Front desk staff person just added to the enjoyable stay. Highly recommended.

"Comfortable with Value"
Clinton P, 05 Novembre 2018

Clean, quiet, and comfortable rooms, nice clean and warm indoor pool, a friendly staff, and just all around clean hotel. Convenient to the airport, mall, and dining. We enjoyed the stay and will be looking for this place the next time through.

"love this place!!"
Janice D, 30 Octobre 2018

I thought the pool would have been a lot bigger looking at the picture but only 3 and half ft deep, at least it had one.Room very nice and staff very helpful. Could improve on breakfast just not very hot. There is a lot of close resturants hard to choose at night.

"Good quick night stop"
prscompton1, 25 Octobre 2018

Used this hotel for a one night stop travelling from Shenandoah Vally to Colombia SC. Perfectly adequate for a one nighter with plenty of standard chain type restaurants within 5 minutes. The actual hotel does not have a restaurant but does offer a basic hot breakfast and does have a small open all year indoor pool.

"Comfortable stay"
lindaonci7, 23 Octobre 2018

Great location for shopping and restaurants. Easily accessible from the freeway. Just off 460 in Roanoke and a few miles from Vinton. Great breakfast items and well maintained by staff. Have stayed here a number of times and never disappointed.

"Not the best, Best Western"
ChefKFairfax_VA, 20 Octobre 2018

Check in was friendly and efficient. Our room appeared nice and clean, but we were overwhelmed by a strong musty odor. We put the air on, and hoped it would be better by the time we came back from getting our dinner. After being gone an hour plus, the room wasn't any better when we returned, but we we were too tired to try and swap out rooms and decided to just deal with it, that was a mistake. We both had a terrible sleep. The musty smell kicked up our allergies something terrible. The mattress is also very firm, it was difficult to get comfortable. We should have planned on breakfast out too, but we just wanted to eat and get going. The omelet was hot, but the sausage gravy and biscuits were not. The potato/onion/pepper/sausage crumble could have used a bit more time to heat also. I skipped the juice and coffee, took water from my cooler from home. On the positive, the room was a good price and it's convenient to the mall and the Roanoke Star. The hotel is also very pet friendly for those who have dogs (we do not).

"CLEAN, QUIET, GOOD LOCATION & VALUE"
JBeyaz, 06 Octobre 2018

I stayed 4 nights while hiking in the nearby mountains. As a hiker, I'm obviously concerned about changing weather and I especially appreciate the “no penalty” cancellation policy (which is getting harder and harder to find coupled with a good nightly rate). The room and bath were spotless and there was no noise from the parking lot, hallway or next door rooms. The complimentary breakfast was pretty standard and had everything I like. The location was perfect: just down the street from the large Valley View Mall, Walmart and dozens of restaurants; and, about 15 minutes from parking for McAfee Knob, 20 minutes from Dragon Tooth parking, and 25 minutes from the Andy Layne Trail for Tinker Cliffs. Staff were friendly and efficient. I had a great trip, including beautiful weather.

"Difficult to find the hotel"
Frosty2, 02 Octobre 2018

We stopped one night n our way to the Smoky Mountains - the directions on the website could do with updating as the Sat Nav had said we had arrived but we were in a shopping mall car park and we couldn't find the hotel anywhere and had to ask someone. It is hidden. Reception staff were welcoming and our room was clean and functional. Tea and coffee available in reception. Breakfasts were basic and self service. There is a coin operated washing machine and drier on the one of the floors which guests can use which was useful. There is a small swimming pool but we didn't use this. Parking available.

"Business Stay"
ybravo97, 25 Septembre 2018

I had a great stay here for my business trip. The staff were extremely helpful and were able to get me into my room early. They were also able to shuttle me to the airport in the morning to catch a 6:00am flight which was excellent.

"Poor"
286bryana, 23 Septembre 2018

Room had a musty odor. Air condition unit looked old and did not cool room sufficiently. Toilet kept running on and off all night. Recliner in room had a broken arm. Bathtub had hairs in it when I checked in.

"Excellent hotel"
CheapeakeElf, 13 Septembre 2018

We got a mandatory evacuation notice from a hurricane. It was 1am. We had the impossible task of finding a hotel that accepted our cat. I called the Omni. I called the Hyatt. Best Western Plus in Roanoke was the only hotel that answered its phone, gave me polite responses to my questions, accepted our cat, and gave us a reservation over the phone. The other hotels just told me to call back in a few hours. They didn't care that we didn't have a few hours. We arrived in Roanoke five hours later after an exhausting overnight drive. They saw our plight and let us check in at 7am. They took care of us our entire stay. They never hesitated to go the extra mile to make us feel at home. The room was clea, breakfast excellent. It had a wonderfully maintained indoor pool. To be honest, I usually only go to the more expensive hotels. Best Western surpasses them all and earned itself a lifetime of our business. Thank you.

"Great place to stay, Good Rate"
Randall L, 06 Septembre 2018

The hotel is within walking distance of several restaurants. Room was very clean, beds was very nice and comfortable. The have a washer and dryer for the use of the guess. Good breakfast too. We will be back on our next trip.

"Vacation"
Donald M, 02 Septembre 2018

Vacation in New England and parts of the southeast. Location was ideal for overnight between Connecticut and Savannah. Lots of shopping and dining options in the immediate area. Nice clean and quiet location. Awesome staff and breakfast. Definitely one to keep in mind.

"Great staff and clean rooms"
FP29ml, 27 Août 2018

This hotel was just what we needed and an unexpected find after a long drive. It is located near a mall and lots of dining options as well. There was a wonderful indoor pool but we didn't get to try it because we were in a hurry. What this hotel DID provide was great service. The desk staff in particular were very welcoming and made our time at the hotel pleasant. Rooms were clean, quiet and very pet friendly. I would stay here again.

"Average motel in a crowded area"
Philosophyguru, 26 Août 2018

The reason for stopping in Roanoke was simply because it was a good place to stop after a day of driving on the final stretch of out road trip. It was close to the interstate but to get to the hotel you had to drive through a very congested area behind the shopping mall. There were plenty of restaurants nearby, but almost too many as the traffic in the area jammed up quite a bit in the evenings. Of all the hotels that we stayed at on our road trip that offered a breakfast bar this one was the worst. The breakfast area was very small for a hotel this size, chopped up into three sections, very crowded, very unorganized. I've made remarks in the past, and asked at different locations about the differences between a Best Western Plus and just a Best Western. I saw nothing "Plus" about this one, looked pretty typical. There was a small indoor pool in the front lobby area, maybe that gave it a plus rating? At the end of our annual road trip I reflect and review all the places we visited. It's not that there is anything bad about the Best Western Plus Inn at Valley View, it just that it was the least liked place we stayed at.

"Great family hotel"
bigpatt1977, 25 Août 2018

Hotel was clean and quiet. Breakfast was great. Washer and dryer available for traveling families. AAA discounts available. My 2 year old loved the rubber ducky in the room and the fruit at the front counter

"Coming back to the Star City"
Maelrarny, 21 Août 2018

This hotel was well situated to the airport and shopping. The room was a nice size with a comfortable chair and ottoman in addition to a desk, chair and small side table. I wish that the refrigerator had a small freezer compartment as we travel with an insulated bag that used ice packs. We discovered that a cup from a local restaurant was left in the refrigerator. The bathroom towels were nice and fluffy. I hope when they renovate again that the TP dispenser will be put in a more convenient place. The mattress was super comfy and the linens felt very nice. I prefer to have a duvet in a cover that is changed with every room change. This place didn't have that setup. The breakfast room was tight. There is a small ante room with three table for additional seating for larger groups. There was a nice variety of hot foods from which to choose. It was a nice stay.

"Hit or miss type of place"
Lil P, 19 Août 2018

We are diamond members and try to use BW Plus as much as possible when traveling. My first stay here was in 2016 while coming here to look at a house to buy. I was impressed by the reclining chair in the room. OMG The best in any hotel by far. So we had encountered weird staff then and now again two years later. Maybe people are weird here but I think it's just the ones they hire. Management do better with training and teaching to smile. After a long day of driving nobody wants to have a moody and slightly strange person take their money. And clean the pool area more its 's a mess!

"No Desk Clerk"
AGracey, 18 Août 2018

After a hell night of driving back from vacation in Nashville, and in need of checking my husband into the ER at the hospital all we needed was somewhere to sleep during our ordeal. We get to the Best Western around 12:15am , there is no one at the desk, we yell hello a few times, stick our heads into the "Staff Only" area and yell hello, even call the hotel directly while standing in the lobby, there is no one. The phone wasn't answered and the desk never manned. Needless to say we left. Very disappointing.

"Just the right spot."
Nancy S, 13 Août 2018

Far enough away from the highway that you don't hear road noise but close enough that it is easy to get to and, to venture into Roanoke. Located conveniently near shopping and many restaurants. This is a smaller hotel, only 3 stories, but has all the amenities needed for a quick stay. This is the 3rd time I stayed here in five years and the staff is always very friendly and helpful. Standard breakfast as all other BWs I stay at. 2 flavors for waffles was a nice surprise. Room was clean and comfortable. In room refrigerator large enough to unpack the traveling cooler. Only bummer was there wasn't a freezer in it for me to refreeze my ice pack. I would stay again if I have a need for the area.

"Pit Stop "
PKS6636, 09 Août 2018

Arrived late recently, had reserved a room prior to. Check in was easy though the clerk was somewhat indifferent. Put us up on the third floor, room was clean and comfortable. BW needs to improve the in-room coffee as well as their complimentary breakfast, I'd gladly pay 5 or 10 bucks more for better.

"My trip to Roanoke"
jezell215511, 06 Août 2018

The destination was a bit farther from home than I realized but my check was fine and my checkout was terrific. The hotel is extremely clean despite the amenities being very well used while I was there.

"Wonderful Place to Overnight"
Kenneth R, 03 Août 2018

Very nice hotel. Good staff interaction - the front desk person was very friendly, our check-in fast and when we passed 2 different hotel employees on the way to our room, they both smiled and greeted us. Made us feel good. Our room was clean and a cool temp, no musty smell, and everything worked. We laughed out loud when we looked in the bathroom and found a little rubber ducky on the edge of the tub! Good towels, good water pressure and most importantly, it was clean with nice smelling shampoo and soap. Breakfast was good with a nice selection of items. We felt the price wasn't bad for what you get. We would definitely stay here again!

"Plus means plus!"
Carolyn S, 02 Août 2018

Best Western in Roanoke has everything that makes for a pleasant hotel stay; Plus! Clean, roomy bath, large tub, luxurious towels, Plus a rubber Duckie! Comfy bed, with a warm blanket. Well appointed room, Plus a leather reclining chair with foot rest! Indoor pool. Breakfast buffet with hot entree. Pleasant staff. I had been traveling for 2 weeks and this stay was the most pleasant and comfortable of all my travels.

"Great staff"
hushhush92, 27 Juillet 2018

The staff was great. Someone pulled the fire alarm the morning we were to check out. They were great in keeping us updated on the situation. During a very stressful situation, the staff was calm, cool, and collected.

"Our Middle Name is Cleanliness"
lleesm, 23 Juillet 2018

Located a short hop from downtown and close to the airport this BW is a great find. Comfortable beds, toiletries included and a coffee maker in the room. A free breakfast is available with a few hot items. But the attention to maintaining a clean room can't be understated... right down to a “Clean Remote”!

"Another good stay!"
James R, 17 Juillet 2018

We stay here several times a year when heading to Richmond to see family. We have always had a very good experience here; good staff, clean and well maintained facility, and a reasonable rom rate. It was no different this time, with one exception. When I tried to open the door with my pass key, it did not work. And much to my chagrin, I was staying at the greatest possible distance from the front desk. So I took a walk and the staff member had to revalidate the pass key. Thankfully, it worked when I returned to the room, where my wife was patently waiting. We'll continue to stay here as long as the property and staff remain as is.

"Best western review"
darleenatk, 14 Juillet 2018

Last night my husband and I checked in. We are very pleased hotel is clean and rooms was nice & tidy. My daughter played in the pool. She got out to use the bathroom the girl at front (Sana) Sona ) offered my daughter towels and coloring book. She was very sweet and hospitality was over top. We loved her greeting she was very welcoming! We will definitely be staying here again. Just one suggestion the front of the building didn't have a best western sign. Thank you God Bless!

"Nearly new, nice place, put it on your list"
Luv2trvlafar, 12 Juillet 2018

This place was very nice, especially for the price. Clean room and hotel, nice breakfast. They have a washer and dryer that guests can use. The bed was very comfortable. Don't be afraid by the price, it is a nice place to stay.

"clean, with helpful staff and pet friendly"
ejwo321, 11 Juillet 2018

we were traveling with our dog and the pet friendly rooms are near a convenient back entrance on the first floor. though the rooms are pet friendly, they are very clean. the only draw-back is if your room is right next to the door, you hear it bang as guest go in and out

"One night stay"
Ikenna L, 08 Juillet 2018

Clean room, Sauna was very helpful, safe stay, safe area... moving Best Western to the front of the list... smell clean, bring the kids very affordable ... free wifi... free breakfast.. access to gym.. awesome

"??"
andreadO6359FK, 17 Juin 2018

A convenient place to stay. Off the highway. Shopping mall and restaurants within walking distance. Staff always friendly and helpful. Indoor pool right off front desk. Accepts military/veterans with discount

"Nice for a night"
RockingT-Ranch, 03 Juin 2018

We stayed here while traveling the Blue Ridge Parkway. It was conveniently located near the mall, Walmart and lots of dining options. The room looked nice and felt clean. The toilet was clogged upon our arrival, so after a trip to the front desk I was offered a plunger, which fixed the issue. At the breakfast had multiple hot and cold options but was not very tasty. When people passed through the fire doors to take the stairs, the doors would slam shut shaking the closest rooms doors. We weren't staying in one of those rooms, but I feel bad for those who were. I think this hotel was a little overpriced and for the money, I would try one of the competitors.

"BW Valley View"
Joseph N, 31 Mai 2018

Great stay except for a 27 minute check in on this trip that should have been no longer than 10. The desk clerk should realize that there were a number of people checking in who had just come in from the road. A second desk clerk was training and unschooled in what to do. The senior staff spend a great deal of time talking to a pizza delivery guy, needed to shift to bail out the new worker, and then took a chatty long time to check in the guests waiting in line ahead of me. Those waiting behind me were rolling their eyes. As always there needs to be better signage to find the hotel for those traveling from distances. Remember that many people who stay here are driving an extra distance from I-81.

"1 night's rest"
Btravelfood, 30 Mai 2018

Stayed in this hotel for 1 night back in March. It was average. The person at the front desk checking us is was very nice. Very quick and easy check in. Good selection for breakfast. Loved the handrails in the tub/shower. WiFi worked well and did not require a password (while we were there). Ok for a 1 night stay.

"Road trip pit stop"
Woodstock59, 28 Mai 2018

We found the Best Western Valley View to be everything we expected. The building is well-maintained, the rooms are clean, and the staff are professional and helpful. Location is also excellent in terms of access to the highway, and being only a few minutes from downtown. Despite backing onto the highway, our room was very quiet and private.

"Great stay near Blue Ridge Parkway"
alphawolfie, 26 Mai 2018

Room was good, large room and comfortable bed. Clerk who checked us in was very helpful, gave us directions to the Star on Blue Ridge Parkway. Breakfast was wonderful, they have delicious muffins and wide selection of items for breakfast. Breakfast room is small but additional seating is available in and around breakfast room.

"Very nice"
phaner69ph, 18 Mai 2018

The staff was very nice /friendly very nice place to stay. Very nice breakfast. Very clean rooms. Loved the area. We have stayed in alot of motels, can't say anything bad about it. Very helpful staff with a good attitude.

"Stay"
ltully259, 13 Mai 2018

Nice hotel. Clean. Surrounded by plenty of shopping and restaurants. Beds were a little soft but overall a nice hotel. Management went out of their way to help us out when a guest of ours had to cancel at the last minute due to going to the hospital.

"Hard to go wrong with Best Western"
DonaldYokum, 12 Mai 2018

When selecting a hotel/motel for an evening's stay, I usually gravitate toward a Best Western, if one is available. I'm almost always glad for the decision. The Roanoke BW was no exception. It was conveniently located near shopping and a number of restaurants, and provided ample parking. A full size luggage cart was provided, always a plus. The room itself was spotlessly clean, and all the appliances in working order. The bed was quite comfortable, with an ample supply of pillows. The heating system was very quiet and performed flawlessly. Breakfast in the morning was excellent, with a selection of food to satisfy everyone. Kudos again to BW!

"Nice hotel"
Steve C, 01 Mai 2018

Nicest best western we have stayed. Beds and pillows very nice, clean, great breakfast variety! Close to many restaurants for quick dinner. Stayed here before we started the Blue Ridge Trail South to Asheville. highly recommend!! Friendly staff

"Nice Pet Friendly option"
ppolsterr, 27 Avril 2018

We make this a stop 2x a yr for travel with our small dog. They are always accommodating and friendly. The hotel offers nice outdoor area for dogs and does a nice job in maintaining a clean hotel while allowing pets.

"Great location, Great facility"
132gerry, 25 Avril 2018

Convenient, clean, pet friendly. Staff is helpful. There are a number of restaurants in the area. Convenient to the airport and shopping mall. Pet rooms are quiet - no noise from others. Nice pet walking area.

"Pretty good, not great."
Jennifer B, 23 Avril 2018

This hotel was average. It was clean but needs updating. The staff is friendly. I would have appreciated a comfortable outdoor seating area that was separate from the people smoking outside the pool area. My other suggestion is to install more towel holders in the bathroom. My husband thought the mattress was poor because he has a finicky back.

"Clean, Comfortable, Convenient, Cost-Effective"
kitkat951, 22 Avril 2018

Great stay for an overnight while we were visiting colleges with our daughter. Will definitely stay here again. Room was clean (room 314). Nice touch with the rubby ducky in the tub. Bed was very comfortable.

"beautiful stay at the inn"
leelee111369, 18 Avril 2018

nice stay, but bed too hard....it would have been great, if i could sleep comfortable, but all and all i enjoyed my stay.......very hospitable, my family really enjoyed the amenities, and the breakfast were the best, i would defiinitely stay at best western in the future, i plan on visiting the ROANOKE VIRGINIA area MORE OFTEN

"A pleasent stay"
Noya1950, 18 Avril 2018

The front desk people, both check in and check out, were very friendly and helpful, as were all the other people working there. It was a quiet place and close to eating places and close to stores where you can obtain that 1 item you always forget to bring.

"nice stay"
webstayman, 16 Avril 2018

Room was clean and plenty of large soft towels available and staff was helpful and pleasant. Staff spent time going over possible dinner choices in restaurants locally and came up with a nice place with good food.

"3-ways to gun"
gtbroome, 16 Avril 2018

All employees gave great service. Breakfast was very good room and hotel very clean the swimming pool is nice clean everybody catered to us being uncomfortable no problems with check-in or check-out the night shift front desk person was very helpful again getting us a room under are reward points

"Amazing Hotel"
Ronald W, 16 Avril 2018

Young man behind the desk welcomed us with open arms. Super clean hotel inside and out. The room was comforting and welcoming. As always the breakfast was very yummy and a lot to choose from. Definitely will stay here again!!!

"Good Sleep"
Mary D, 06 Avril 2018

After long day on the road, was nice to pull into this Best Western! Clean, comfy rooms....friendly staff....large bath room all needed after being in the car for hours. Highly recommend! Breakfast was the usual fare, but nicely served.

"Great value!"
Stephane P, 05 Avril 2018

We were travelling to Florida. Stopped there for the night. Recently renovated, we got the room for a mere $75 on my Best Western Rewards number. Close to a bevy of restaurants, you can easily walk to your favourite food.

"Great hotel, great location"
Susan T, 05 Avril 2018

We travel with two small dogs and look for pet friendly hotels along I-81. This is a little off of 81 but well worth the detour. It's clean, comfortable and the staff are friendly. Good value for the money. Pet area is grassy and waste bags are provided. Hotel is in a great location in a large shopping area. We were able to find a restaurant open late at night on Easter! I was afraid we'd be out of luck for food since we arrived after 9 pm. We will be back!

"Let us in early..."
wdwfan70, 04 Avril 2018

I called the hotel early the day of our arrival to see if they'd let us in to our room early because my dad was not feeling well. They let us in our room at 11am. We were so appreciative of Lori & the staff! It meant a lot because he just wanted to lie down & relax. We were 5 hours away from home & on the 2nd day of our trip. Our room was literally spotless. The beds were wonderfully comfortable! The breakfast room is pretty small but it was what you'd expect for breakfast food. It was good & the lady working the room was super sweet! The only gripe we had (Rm#317) is the shower was really hard to get adjusted. Either too cold or too hot. Otherwise, keep up the good work!!!!

"Great Comfortable Room and Very Quiet"
Sandy R, 03 Avril 2018

Check in was long due to computer issues. Everything else was fine. Room was very clean and mattress was comfortable. The best amenity was a chair and ottoman with a sufficient reading lamp. The breakfast area is small but adequate. The food was typical but an added touch was half an orange wrapped in Saran Wrap. Would certainly come back to this property .Staff was very courteous.

"Great, comfortable stay"
malexander2018, 29 Mars 2018

Clean, comfortable room. Front desk staff was very helpful and pleasant. Breakfast was very nice. Easy access from highway and close to the airport. Everything you may need or want is within 5 minutes. Will definitely stay with them again!

"Great Experience"
AWM562, 29 Mars 2018

Very accommodating and friendly. The front desk could not have been any nicer and help me immensely with a late night check in. The room was clean and found everything I needed. The front desk helped with directions and specific needs that I required, went out of their way to help

"Daughter Move"
garyandlisasmith, 24 Mars 2018

The staff was very helpful. They greeted you every morning and every time you came in. there was a misunderstanding at check-in, and they corrected it. The breakfast is very good. Great verity of breakfast food.

"Two restful nights!!"
Leo L, 16 Mars 2018

I was here on just one assignment and decided to stay at this BW because it was close to where I needed to be. Patrick, the guest attendant, was friendly and courteous and made me feel welcome. The room was clean and fresh. The king sized bed was quite comfortable. There was a rubber duck by the bath tub! Pretty funny and I found out later it was a part of their tradition at this BW. I like that. When I was done with my assignment, I found out that I had another one. I quickly called BW and Patrick made sure I had a room. This room was a handicap room but was still very clean and fresh smelling. The king sized bed was just as comfortable. The bathroom should accommodate a handicapped person and I got another rubber duck! There are chain restaurants nearby. The breakfast at the BW is typical for the chain. The kitchen attendant was friendly and courteous. The staff here sure know how to make me feel welcome! I would go back again!

"A great stop on the corridor"
Fran C, 05 Mars 2018

Excellent location next to multiple restaurants and stores. Hotel is off street and quiet. It's a newish setup with hot water instantly available. The mattress had a pillowtop which increased comfort. The room was smaller but well appointed with newer linens. The staff were friendly and not intrusive. We enjoyed the breakfast bar which was high end for BW with bacon, omlettes and waffles and is open to a generous 10am. The breakfast are is small though, just a heads up. We will add itvto our stopover list.

"Great stay"
krose28412, 04 Mars 2018

This hotel was very clean an comfy beds Nothing here to complain about I didn't have breakfast so i cant judge that .The Housekeeper did a great job on our stayover service wish i got her name to put on here i was in rm 109 march 2-4 Will stay again next time I come to Roanoke

"Nice and Friendly"
ken3193, 03 Mars 2018

Stayed here for a school visit my daughter had a couple of weeks ago. We were greeted with this adorable ducky in the bathroom. I booked 2 rooms and they both were great! The staff was warm, friendly and happy. The management was visible and kind. Breakfast was available but did not have time to try it, but the cookies in the evening were yummy!!!?? Location wad perfect for us. Right off the highway, 5 mins from the mall, airport and tons of restaurants??. 10 mins from the school central to everything we needed. Would come back in a heart beat!

"Good place for a break"
Linjons, 18 Février 2018

We stayed one night on our way south, and really enjoyed our rest! The hotel is clean, rooms are very comfortable (the "plus" really makes a difference!) and breakfast is hot and delicious. We will stay again any time we are on the road.

"Very clean and new"
Tim B, 17 Février 2018

Stayed here for one night to visit Black Dog Salvage. I searched it on TripAdvisor and chose it based on price and reviews. The lobby and breakfast area are on the smaller side but very clean and seemed new. Our room was on the larger side and everything seemed very clean and new. The bathroom was average in size and it too seemed very new and very nice. I would stay here again.

"Great hotel"
FunToDance, 04 Février 2018

Clean hotel. Good location. Nice room and furnishings. Great bed and bedding. Nice towels. Unfortunately no hot water for our showers (2 people). Nice shuttle van driver. We liked that the coffee filter tray was also wrapped new in plastic since it was separate from the coffee.

"Cold shower and poor wifi"
Mel P, 03 Février 2018

Was looking toward to a nice hot shower but was disappointed. Wasn't cold but barely warm. Poor WiFi , could not use internet on my phone. Room could be vacuumed better but rest of hotel was clean. Staff was pretty friendly but not exceptional compared to other BW. Breakfast was good. Pool area was warm and inviting, water was warm. Not our favorite BW.

"Nice staff...terrible stay."
kkjurek, 30 Janvier 2018

Stayed here because it was the only place that would take dog. Large gap under door..feet like i was sleeping in hallway. Very loud first floor. Uncomfortable bed and dirty sheets. I was itching all night! I didn't feel particularly safe either.... Bathroom old and gross. Keep driving.

"Excellent Choice when Traveling with Pets"
Donna D, 22 Janvier 2018

Stayed 1 night in December while driving cross country with 2 kids and a very senior dog. From the first booking conversation to check out, we felt welcomed and satisfied with the our room, the service and breakfast. Well worth the price. Received a 1st floor convenient room for dog walks. Room was clean and well laid out. Reception and staff were friendly and helpful. Appeared happy to answer questions. We liked it so much that we booked a Best Western Plus for our next stop in Little Rock, Arkansas. Big mistake. It did not come close to this hotel. Would stay again. Thank you for making our stressful trip much easier!

"Excellent option for Roanoke"
angeladF8679ZN, 28 Décembre 2017

I have stayed at this Best Western a couple of times when driving north or south on Highway 81. It's a great option for the Roanoke area. The only issue with the hotel is finding it, tucked behind a shopping center in a warren of side roads. Make sure to use your GPS when looking for it.

"Love This Hotel "
Tuscguy206, 27 Décembre 2017

1st stayed here in March of 2016 when I was moving from AL to CT. I was traveling alone but my spouse made the reservation for me and our dogs. Upon entering my room, after a 10 hour drive, I immediately felt comforted and welcome. We typically make the CT-AL-CT round trip at least twice a year to visit family, and Best Western Valley View has become our mid-trip ‘home away from home'. 1st floor rooms are typically occupied by pet owners but you'd never know it. Carpet and linens are clean and rooms smell fresh. Rooms and bathrooms are spacious and meticulously maintained. Room decor is warm and inviting and it seems like the whole place is smiling at you. Management is truly on their game and staff is always friendly. I honestly look forward to our stays here and would gladly recommend this hotel to anyone who needs a clean, comfortable, and affordable place to stay in Roanoke, VA.

"Wonderful pet friendly stay"
Elena O, 27 Décembre 2017

Great location. Perfect pet friendly hotel with clean rooms and breakfast. Staff was very courteous and helpful. We stayed at end of hallway so we had easy access to take the dog out late at night which was a huge plus.

"Perfect!"
Linda C, 26 Décembre 2017

Room was elegant, very clean and was beautifully appointed. Towels were extremely soft and bright white. The breakfast bar was to die for. It had everything (i.e., pastries, blueberry waffle mix w/fresh strawberries & whipped cream, biscuits & gravy, home fries, sausage, eggs w/cheese, oatmeal w/various condiments, juices, milk, coffee & tea. Everything was so great we already have another reservation.

"Great place at a great price!"
loka1960, 25 Décembre 2017

I enjoyed my stay at the Best Western Plus Inn at Valley View in Roanoke, VA. It's a very clean hotel located next to a mall and 2 minutes from the main highway to get you anywhere in the area. The hotel itself is very clean and updated and the stay includes a nice breakfast. There was a lot to choose from. The rooms had some nice amenities that i didn't expect from a budget friendly hotel. Overall, this is a very nice place to stay.

"House keeping not worthy of one star"
Accountnut, 21 Décembre 2017

The hotel itself was good, beds comfortable, however, front desk staff upon raising a complaint on even showing a picture of the issue seemed to care less. I spent two nights at the hotel and I pulled back the sheet covering the duvet I found a large stain on the duvet that can only be described as dried blood or fecal matter. This stain was about three inches round and not easy to miss. How house keeping would make a bed like this is unbelievable. I even followed up with an email hoping to get some sort of apology or concern from management but nothing, I travel to this location a few times a year as a stop over heading north and south but based on experience not likely to stay again.

"Wonderful place to stay when away from home."
juliabM2054WA, 19 Décembre 2017

Outstanding hotel and the employees are exceptional. We enjoy traveling to the south. This hotel is one of our favorite stops while on our way to Louisiana. We highly recommend this facility. The breakfast is delicious.

"very nice room"
2013visitor, 19 Décembre 2017

We made a special stop here at Roanoke to visit the Links Train Museum on our way home from Florida. All the staff members are helpful & friendly. Our king room is very clean with excellent bed & nice duvet. Breakfast is wonderfully prepared with a nice variety of food items.

"Great Stay"
Glenn G, 17 Décembre 2017

Nice Clean Hotel, Close to restaurants and a Shopping Mall. The staff was very friendly and helpful. The breakfast was tasty, and well put out. The in room Wi-fi worked well. This is the second time I have stayed here and will do so again if i am in the area.

"Surprisingly nice"
Thedocandhislizard, 13 Décembre 2017

This appears to be a fairly new hotel. Our king room was spacious, with a nice sitting area that included a wonderful leather recliner. The bed was very, very comfortable. The bathroom was also spacious with granite countertop and cherry cabinetry. Wonderful shower. At least 4 sets of thick, thirsty towels were provided. We were adjacent to the airport, but never heard a single plane or any other outside noise. We could, however, hear noise from the unit below us. The staff were all very friendly and eager to please. We would definitely stay here again. Convenient location, too!

"Comfortable stay near shopping!"
sarahrva, 12 Décembre 2017

This Best Western is very clean and the mattresses were excellent. The continental breakfast was also quite extensive and very good. We need to eat solid breakfasts and did not need to go elsewhere for additional food, which was a nice surprise.

"Great location, great hotel"
Nancy C, 11 Décembre 2017

I had stayed here once before, so when my flights were cancelled due to bad weather, I immediately called this hotel to check availability. I had turned in my rental car, but it is 5 minutes from the airport and it offers a free shuttle. The Valley View Mall is across the street so walking to it was easy. There are also nice restaurants and a movie theater nearby. The breakfast was great with both hot and cold items. The staff was wonderful — everyone was nice, offered help, and followed through. I would definitely stay here again!

"Best Western Valley View"
T3502GIsharonr, 10 Décembre 2017

This hotel was very nice and clean. Rooms were nice and clean and very roomy. Front desk personnel was polite and friendly. Breakfast was good. Will definitely stay at this hotel again. Parking lot was well lit and landscaped. Really made you feel welcome.

"Great place to stay."
fagerj, 09 Décembre 2017

Nice, new, and quiet. Great staff. Clean rooms with updated furniture. Location convenient to shopping, dining and airport. I'd recommend this location to anyone traveling for business or pleasure. Wide hallways makes it accessible for all.

"Great Experience "
Donna H, 07 Décembre 2017

The best experience I have ever had while traveling during my career and having stayed in many hotels. The staff could not have been more professional and helpful. The hotel was quiet, clean and very convenient. The rooms are clean, spacious and the service was great. The parking lot is well lit, which as a woman traveling alone I really appreciate. I will definitely stay again. In fact I have already made my reservation for my next trip. You can not go wrong with Best Western Plus Inn at Valley View. Thank you for making my week of travel so pleasant. You guys are the best.

"Fantastic Customer Service "
Pat G, 06 Décembre 2017

Room 102 had noise coming from some pool motors outside the room, the night manager investigated the problem and promptly moved us to a quiet room with the same king bed and amenities. Just fantastic service! Well done! Comfortable beds, great fitness center. And quiet area.

"Comfortable Hotel Stay in Roanoke "
Spicesea1, 06 Décembre 2017

This Best Western experience was everything we needed, clean, comfy room and bed, coffee maker, fridge, and pet friendly. Stayed a few years ago and just as convenient as remembered. Perfect halfway stop between Florida and New Hampshire with a decent rate, and reasonable $20 pet fee. Our little guy really enjoyed the rubber ducky ??Our ground floor room was close to the pet area, worked out great. Pretty quiet too. Nice variety of eateries close by as well as a shopping mall. We tried Abuelo's Tex Mex which was delicious. Guest service reps friendly and helpful via phone and front desk. Didn't have time to experience breakfast but it smelled great! Will definitely stay again, recommend!

"This is a great Best Western"
gvsnj, 30 Novembre 2017

The location is perfect for going just about anywhere. Reservations were easy. The staff were very helpful and friendly. The room was comfortable and the bed was really comfortable, like a new mattress. The breakfast was one of the best in this type of hotel.

"Lost in Roanoke, VA"
Lynere B, 19 Novembre 2017

We were lost after spending over 2 hours of stopped traffic on 81N. We called the hotel for directions. The general manager, Lori, told us to stay put and she would be right over and we would follow her to the hotel. Her act of kindness was definitely above and beyond. Best Western should be very proud to have her as an employee!

"Airport hotel"
wphelmick, 13 Novembre 2017

The hotel is situated near the airport with a shuttle available upon request. The room was spacious and comfortable. The bed was firm and sleep came easy. A little noise from the interstate, but not enough to prevent an enjoyable stay.

"Anniversary"
jonathanhT8610PU, 06 Novembre 2017

Everything was excellent! This was a trip for our 20th anniversary so We really needed everything to go right. We had a wonderful time. We have stayed in places where the rooms have cost a lot more but they had nothing on this Best Western. Lori was extremely helpful and nice!

"Excellent place to stay"
Robert Y, 01 Novembre 2017

Usually stay at a Holiday inn annually in Roanoke, next year will come back to the Best Western, my wife likes it better. Very quiet compared to other hotels, clean, comfortable rooms. Easy to get to, lots of parking, friendly staff.

"Nice Stay"
Alfred W, 31 Octobre 2017

This was very friend an pleasant stay. They were pet friendly and accommodating. The Front Desk Staff was very helpful and made me feel as if they wanted my family and I to stay at their hotel. Thanks for a nice visit.

"Pet Friendly, Convenient Location"
T2801LVlisab, 31 Octobre 2017

I stayed here for 3 nights, having chosen Best Western Plus for its pet-friendly accommodations. The front desk and housekeeping staff were very friendly and helpful. The room was nice and clean. It was located close to the pet area outside. The hotel is conveniently located just off 581, close to the airport and the Valley View Mall (lots of restaurants nearby). I will definitely stay there again!

"Stop on Road Trip"
Yvonne J, 25 Octobre 2017

Clean room. Comfy bed. Close to places to eat, shopping and Highway. Breakfast was ok. Would stay here again when in area. Short drive to restaurants and shopping. Walking distance to a few restaurants as well.

"Best Western Roanoke Airport"
kenneth31, 24 Octobre 2017

Good place to stay enroute from Canada to Florida. About half way to our Florida condo. Comfortable, convenient and good restaurants nearby. A shopping center in walking distance. It is a ways from highway 81, but a manageable distance.

"Always a great stay!"
James R, 20 Octobre 2017

I have stayed here several times in the past two years and it's always a pleasure. A wonderful property and an outstanding staff. You can spend more money in Roanoke for lodging but it won't buy you a better experience than you'll receive here!

"Road trip"
DonnaLovesJazz, 18 Octobre 2017

Clean and comfortable, this was a very good choice for the price. I appreciated that the bath had plenty of towels, and the makeup mirror was an excellent addition to my morning routine. Staff was pleasant and helpful.

"Convenient stay"
Beverly D, 17 Octobre 2017

Hotel is conveniently located off I-81. It is at the end of a large group of similar chain hotels. The lack of signage on the building should be remedied. Our king room was large and conveniently located near the lobby.

"Perfect and good value"
Laura A, 16 Octobre 2017

Friendly check in. Breakfast included. Super comfy bed. Clean and exactly what you want from a hotel. Strangely, they have a pool in the lobby. I would def stay here again, reasonable price. They also allow pets in some rooms. Convenient location.

"Ok stay"
juditha239, 16 Octobre 2017

Stayed for 1 night on a drive to Florida. Room was Ok but other guests were not. Had someone smoking in a non- smoking room and 2 barking dogs across the hall. Manager took care of both. Breakfast was good.

"Stay at Roanoke Best Western"
I7810MRpamelac, 16 Octobre 2017

Very friendly hotel staff.Clean and well furnished rooms with comfortable beds.Good breakfast bar with homestyle foods and pastries and cereals.Coffee and tea available in lobby at all times.Lots of shopping centers and restaurants close by for convenience.

"Serious Environmental Issues"
55229Sharon, 12 Octobre 2017

This hotel has mold/musty smells on the 3rd floor. We were not able to use the AC. We requested a fan and used our own air purifier. Brought concerns to GM but was not able to educate about the danger of molds/mycotoxins.

"VERY comfortable room"
CathyWV, 12 Octobre 2017

Clean, comfortable room - including the most comfortable chair I have ever seen in a hotel room. Wifi worked well. Bed very comfortable. Breakfast was usual assortment - but I loved the addition of grits!

"Traveling through"
jhutton0428, 09 Octobre 2017

Traveling to Disney with two grandchildren. Arrived really late (1:30am), so we couldn't see much that night. Staff were extremely friendly and accommodating. Room was really clean and comfortable; modern and up to date, needless to say, we slept well that night. Breakfast in the morning was everything we expected. We travel extensively and stay only at Best Western, and this hotel ranks well up on the scale. Will definitely stay again when traveling Rt.-81.

"Damp & musty smell"
bzybee08, 09 Octobre 2017

This was our first time staying at a BW Plus and for the price, was expecting better. I picked the hotel for the indoor pool and breakfast. We arrived to find that the pool is right in front of the main door at reception with huge wall of windows. Anyone and everyone walking in gets a full view. Not the relaxing and peaceful environment you normally see. The pool was in use by 4 teenagers who were running and jumping constantly. The guy at the reception said they likely were not guests since they came in via an unlocked side door?!!?! The breakfast area is small and also around reception. The food and a couple of tables are in an area that resembles a large closet. We took one look and decided to check out and find somewhere else to eat. I am sure you can take stuff back to your room so not a deal breaker, we just wanted somewhere a little more relaxing. The room itself was ok visually, but absolutely stank of dampness. We suspected it was the AC unit that ran constantly and never got the room below 72. It was too humid in the room for our taste. I can not understate just how much this room smelled. As one reviewer said, of wet dog. The bed was however one of the most comfortable we have experienced, however even that was negated by extermley small pillows. When you turned in the night, you had to 'bring' your pillows with you. Normally, we would have left and found somewhere else to stay, but we had spent most of the day driving and was too tired to go looking for another hotel. At the price point of this hotel, I expected better. Looking at the low reviews, it appears the smell of damp / musty is common and has been reported for a number of years. The pool and breakfast issues are subjective and can be overlooked, the smell however, can, and should not be.

"Good value, lots of little extras"
Joan W, 08 Octobre 2017

We stayed here to visit Roanoke. For a moderately priced lodging, the place was great. There were warm cookies in the afternoon and lots of small touches (makeup remover pad in the bathroom, excellent towels). Very clean. We spoke with the owner (extremely attentive to the needs of her guests) who gave us extra help with our sightseeing. BYW, Roanoke is small so hotels near the airport are an easy drive downtown.

"Excellent"
penell45, 05 Octobre 2017

We loved our stay here - the front desk was friendly, the room was very comfortable, the breakfast was excellent, the location very convenient. I would have expected to pay much more for this quality of motel. Definitely recommend and I would love to stay here again.

"Great Location if you are attending a Virginia Tech Football Game"
Bill J, 02 Octobre 2017

Close to everything if you are flying in for a game in Blacksburg. 45 minutes to the campus. Close proximity to all your tailgating needs, VA ABC, Kroger etc. Easy access to I-81 down to Blacksburg. Super staff, Clean large rooms, really nice breakfast included.

"great stay"
shirleyk187, 28 Septembre 2017

room was comfortable, breakfast was great, everything clean, staff courteous and helpful, pool area was clean and comfortable, can't remember if pillows were large or small but large ones are better to me, beds were comfortable

"Great Value"
ellsee2015, 27 Septembre 2017

Very nice hotel for the money. Much less than neighboring hotels with much more comfortable beds and recliners in each room. Very convient to airport and V.A. hospital where we come to monthly. I would recommend this hotel to everyone I know. We have had trouble getting a hotel with comfortable beds and this one has very confortable ones.

"Nice time"
Andrew M, 25 Septembre 2017

The staff was nice and they called me to ask if I was on the way to the hotel. Because it was after 3pm. The hotel was clean and fresh. The room was good. Bes where a little high for short people like me. Over all the nights were good

"Softball Group"
dominator1, 25 Septembre 2017

Small group -looked after very well and when requested got a late check out . Skyelar did a great job . have stayed in the valley view are on several occasions- first time with BW. Will be back . Nice little pool and outside sitting area

"Traveling to Fl from Vt"
Lynne C, 18 Septembre 2017

We were very pleased with the price and ease of access of 81. The rom was spacious with comfortable furniture. The microwave allowed us to eat in our room and there was a pool n exercise room to let's us work the kinks out after 11 hours of driving. Very positive experience.

"great stay"
Ronald N, 17 Septembre 2017

This is a great place to stay, staff is great, room is clean and very well displayed. Don't hesitate to book here. Location is handy to lots of dining and other places of interest. We stayed here while on a trip with our Harley. Will be back for sure.

"Family visit"
moonshinerkey, 14 Septembre 2017

Excellent from the beginning at check in. Easy access just off interstate and quiet with many places to eat close by, also plenty of shopping including Walmart, Sams Club, and shopping center. Very near to center of downtown that has lots of eating places, shopping on the old city Farmers Market, and museums.

"ok place to be"
Yaakov2014, 12 Septembre 2017

was driving north from hurricane irma. room was clean, beds were good, AC was good also fridge was good coffee machine in room is a little on the cheap side if you are a coffee aficionado close to huge mall with lots of shopping, clothes, food, walmart etc

"Great stay"
tabtasha528, 07 Septembre 2017

We had made previous plans that fell through and ended up booking here unexpectedly. My husband loved the reclining chair. We thought the beds were comfy. The fridge smelled, but when I removed the bag of boiled eggs that had been left tucked in the corner it was much better (they were hard to see, so I don't blame housekeeping for missing them.) The beds have the duvets that mean the parts touching your face are fresh washed, I love that. The only issue with the entire very clean room was that the carpet was not vacuumed well. The room was very comfy and we would stay again. Breakfast was better than average for stuff that is cooked in a microwave...everything was hot and ready at 6am as promised.

"Gem of a motel."
editor75, 01 Septembre 2017

We have stayed at this facility many times and have never been disappointed. Location is very good. Near a number of restaurants and a large mall. Breakfast is well presented and choices are varied. Staff is attentive and helpful.

"A nice surprise!"
Sheri T, 29 Août 2017

We had no reservation so just walked in. We were a bit concerned after reading some reviews but were pleasantly surprised. Staff was EXTREMELY friendly and helpful and went out of their way to be of service. Room/bedding/bathroom were clean and updated...bed very comfortable. Breakfast was great.

"Best Best Western!"
Richard L, 27 Août 2017

I am a Diamond Select BW member, which obviates I stay in many BWs, all around the country, as I travel by motorcycle. This is one of the "best" Best Western's at which I've stayed. In the heart of Virginia's Blue Ridge, it's a gorgeous setting and is surrounded by every type of eating establishment you could every want. The staff is highly qualified and friendly, the room and mattress were outstanding, and hands down, the ladies who run the breakfast and lay out the offerings, were incredible and they played a key part in my recommendation of this particularly BW if you're in the Roanoke area.

"Roanoke Best Western"
Steve9655, 27 Août 2017

Very nice hotel. Good service. Loved the swimming pool. The room was clean, the sheets fresh and the air conditioner worked possibly to well. Did not use the breakfast so I can't say much as bout that, but they had a coffee service in the lobby that made up for it. Only problem was there was nobody manning the desk when I checked out. Overall, a very good experience.

"Clean and Friendly"
Craig H, 27 Août 2017

This was our second time we booked at this Best Western Plus. We were taking our daughter to college in Roanoke and the hotel was clean and staff was friendly. I would definitely recommend this hotel if in the area. The hotel is about ten minute drive from Roanoke college and it has several restaurants nearby and a mall. It has an indoor pool and fitness room for those who need to stay in shape.,

"Need to work on things."
LennyBK, 25 Août 2017

Front desk seemed confused when we mentioned the signage on building as lacking. We had to ask if this was the Best Western as surrounded by other hotels.Also took 3 trips to room to get correct key. Hallway on 3rd level was very warm. Pillow in room out of place when we arrived plus 1/4 roll toilet paper was left. Shower mixer not tight to wall and came off in my hand. Carpets need to be shampooed as white socks got grey. Internet service could have been better

"Not so great"
hilary g, 24 Août 2017

Double room on first floor seems clean though musty. Ac filter needs changing. Refrigerator isn't cold, but there's no one to switch it out. Phone volume is erratic. Wifi goes on and out. The staff is very nice, and the shower thank goodness is excellent!

"Great hotel"
823stacyo, 23 Août 2017

Great experience on eclipse day after a long day of travel and traffic, Staff was very pleasant with tired travelers and hotel was clean and comfortable...good basic breakfast items: eggs sausage cereal bagels danishes fruit and make your own waffles.

"Is this really a Best Western Plus?"
keithh313, 21 Août 2017

Diamond members should speak up about quality of accommodations, breakfast buffet and room cleaning schedule! The staff was courteous, but the comfortable feeling we generally experience from BWs around the nation was not there this time.

"Another good bestwestern experience"
Phillip A, 20 Août 2017

Clean, good friendly checking good breakfast good room could want for nothing more. Location was a little confusing being it is located in a good size mall/shopping area but did manage to get there without too much problem

"Great hotel"
cmartin74, 17 Août 2017

Hotel was very nice, clean and comfy. Didn't know how to get the ac started on our room, but front desk was helpful. The only small issues for me was that the ac was a bit too loud for my liking, kept me from a deep sleep, even with ear plugs! My family didn't seem to mind that, however. And the breakfast area is kind of small, but lots of great items provided!

"TripAdvisor"
859dashb, 17 Août 2017

Very good Clean Enjoy Quite place Nice environment Excellent staff Excellent service Worth the value Good sleep quality Nice location Large room Good internet connection Good breakfast Clean room Large room

"Very Early Morning Flight Out"
Garland C, 15 Août 2017

Staying here overnight beats driving from home to catch wife's flight. Uncomplicated route/directions to and from airport, 1.8 miles. I drop her at airport and return for a nap before breakfast and check-out. Thirty-seven years of trucking and now 77, I've seen food service decline. Motels used to have full service restaurants, B. L & D. But room was just fine, easy to adjust temperature. Had to sit on bed to watch TV. Service better than last time, 96 channels. Problem last time was with their Roanoke carrier. If we need to, we'll be back!!!

"oasis"
Gooseview, 12 Août 2017

We stayed here after a hard days drive in the rain. It was everything they promised. The place is a bit hard to find at first, but worth the effort. There are several nice places to eat nearby, and it's near the interstate for travelers.

"One of our best Motel experiences on this trip"
MJN1968, 11 Août 2017

We were lucky enough to get a ground floor room with a king bed!! The location of the motel was perfect for our needs as we wanted to be close to hwy 81 and the Blue Ridge parkway and this hotel is between both and surrounded by restaurants as well, many within walking distance! Breakfast was good as well. I especially liked that they had a yogurt machine and fresh fruit (A huge plus for me) but they had waffles, pastries, cereals and omlets too so we were both happy. Very clean place too!

"Great spot for a layover"
JTSpitfire1, 10 Août 2017

Rooms are solid, clean and quiet. Desk staff is welcoming and helpful. Breakfast has ok selection and good service. Parking ample and convenient. Have stayed there three times on the way to somewhere else. Will stay again.

"Nice place"
866christlew, 06 Août 2017

Was clean. Staff is wonderful. Now if I can just get the corporate office to credit my points to my BW account! They still havent. But the pool was warm and clean. Would have been better if it was open all night so we could have enjoyed it after children of other guests had went to bed.

"A Good Stay"
Volunteer82, 06 Août 2017

This was a very nice place to stay but it is quite a bit out of downtown. There is a nearby shopping mall and all that it implies. I noticed that children really appreciated the indoor swimming pool. The breakfast was a typical "full breakfast included.

"Comfy and close to airport"
NewyorkUpstate, 03 Août 2017

Close to airport and many restaurants. fairly easy access. Close to mall. Nice pool was very clean. Room was good size and clean Breakfast was fresh exercise room and laundry area clean wifi was decent.

"Great Bargain for Quick Stop"
Karis F, 02 Août 2017

Pet friendly, clean, great price, and free breakfast. Can't ask for anything more for a quick stop while passing thru Roanoke. Plenty of restaurants near by and a mall just down the road. This town is also near a lot of hiking trails.

"Perfect except for one thing..."
Jilliandad, 30 Juillet 2017

I don't usually stay at best Western hotels so I was a little skeptical of this best western plus. However, friendly staff and nice lobby eased these concerns. The room was very clean, the beds were fairly comfortable and the Wi-Fi was easy to use. One downside. The breakfast was horrible. Cold sausage. No bacon. Eggs that appeared to be powdered. One nice thing was a yogurt machine that was really good. Would I return? Not sure.

"Last minute booking"
H6344JUdeborahh, 24 Juillet 2017

We booked this hotel from the road using one of the rest area coupon books and were very pleased. Hotel was great and the beds were incredibly comfortable. Arrived at 930 and only stayed through breakfast (which was great and the woman working in the breakfast area was great) but I would definitely stay there again.

"Great Stay"
Mark P, 22 Juillet 2017

I have not stayed at a Best Western in many years. This property was available and I called ahead with a special request. The person at the front desk and the manager handled my request so I went ahead and made a reservation. The rooms were nice sized and clean and quiet. My stay went great and will stay again when in the area.

"Perfect for traveling through."
Jonathan O, 18 Juillet 2017

The young man that checked us in was very friendly. There was a long line to check in and he apologized for that. It wasn't his fault. But it feels good these days to be acknowledged while you wait. The room was clean room. The breakfast was not run as well as other Best Westerns. But it was still good. Our stay was overal great.

"Great stopover"
Sharon S, 18 Juillet 2017

Comfortable bed, good water pressure in shower, clean room. Even a rubber ducky in the bathtub! Conveniently off the highway. Located at the end of a mall provides many dinner options. Hotel has very good continental breakfast. Only negative was that the a/c was too loud. Would definitely stop here again.

"One night stay at Best Western"
billandclaraf, 09 Juillet 2017

We found the Best Western Plus at Valley View to be a comfortable, clean and efficient hotel. The rooms were in excellent condition and the staff was courteous and efficient. The breakfast offerings were better than some of similar cost but very average. The highway signage may be confusing when you arrive. It was for us and we missed the turn the first time.

"Great hotel!"
bridgetw222, 08 Juillet 2017

Nice & clean, great selection of tv channels, nice room, nice bathroom, free breakfast. Definitely would stay again! Has a fitness room, pool. Our room had a comfy reclining chair, lots of pillows. They even leave a little rubber ducky in each , our daughter loved that!

"Pleasant stay"
Kathleen D, 07 Juillet 2017

We're driving cross country so we're staying in a lot of hotels this summer. This was good for the price. I asked for ground floor with a working fridge/freezer. Got the fridge/freezer but was on the 3rd floor. Room was clean and comfy. Nice bed, pillows and towels. The breakfast was good, a Spanish omelet as well as plain + grits, a nice change. All in all a good experience.

"Great Experience"
Alfred W, 06 Juillet 2017

The staff was very professional and the hotel was very clean. The breakfast was a full breakfast that made my daughter's happy, especially the Blueberry Waffles. I would definitely stay there again. Thanks Best Western Staff.

"Best Western has stepped it up!"
LeonardPE, 05 Juillet 2017

Pleasantly surprised with the free breakfast. Many things to choose from such as Hard boiled egges Omelette and sausages cereals yogurts cheeses breads included white whole wheat bagels etc. The bed was very comfortable. The staff seem to be disengaged and are more interested in their cell phones than their function. I stood at the front desk just watching the staff intetact with their phones just around the corner. Once i called them over they were helpful. Dont expect to see anyone just standing at the front desk. Just holler and they spring into service. Theres no Mountain view from the room nor the parking lot. Property is located in proximity of anything you could want. Tons of restaurants around some within walking distance. A mall and 3 minutes from the regional airport. The rooms are well appointed and very modern. Best Western has stepped up their game. This isn't what they used to be. Bravo BW I'm a fan again.

"Exceeded my expectations"
christopherwW1901SO, 30 Juin 2017

This is a beautiful hotel, much nicer than any BW I have frequented before--and I have stayed in a few. If I am in Roanoke again, I will definitely stay here again. Great staff and they are dog-friendly. :)

"great Hotel"
Sawx1mc, 28 Juin 2017

very helpful and friendly staff. room was clean and well maintained. would stay here again when in the area. we used the free shuttle service to shop and eat dinner since it was raining and we were on motorcycle.

"Road Trip Layover"
V7878DUmichaeld, 16 Juin 2017

A motorcycle friendly hotel to stay at for the night after a long day on the road. Front Desk staff are very helpful, in providing information on local places to eat, things to see & how to get back on the road in the proper direction.

"Best Western Plus in Roanoke, VA"
User, 15 Juin 2017

We enjoyed our two night stay very much. The employees were all nice and helpful. The hotel was clean and the breakfast was really good with a lot of choices. The hotel was full, but was still very quite. We would gladly stay there again.

"Great gem discovered after a 12 hour drive"
lambermom, 14 Juin 2017

Was driving from New England to SC with my college grad daughter. After 12 hours it was dark and we were tired. Needed a place that allowed pets. This was more than we hoped for. The room was nicely decorated, big and clean. Didn't seem like any prior animals (canine or human - ha!) had stayed there. The staff at the reception desk were friendly and accommodating. So glad we found this spot. Two things to note: the shower made me feel tall but would be cramped for someone over 6'. And around 10pm and intoxicated man staggered down our hall and fell to the ground. He was helped by his friend but it was a little unsettling.

"motorcycle rally"
Anthony J, 12 Juin 2017

Easy to check in. Limited but no problem parking. Shuttle anywhere within five miles. Pool is indoors. Breakfast was hot and good. Room fridges do not have a freezer but they kept our frozen bottles in the kitchen freezer. Place is clean. Rooms are nice. A lot on tv if you need to watch it. One downfall is no place to sit outside with a group.

"clean and modern"
Randy A, 11 Juin 2017

nice and clean, beds were not for me. my back hurt all 3 days that I stayed there even though I was told the mattress was new I couldn't believe them because my back hurt every day and I didn't get enough sleep to enjoy the times around the area. Hotel was clean though.

"The Best Western"
JohnBCowgill, 07 Juin 2017

Since I was staying in Roanoke for a few nights, I wanted a nicer place than the discount hotel so I chose this one. It was very nice. The staff was very nice and friendly, and it was a quick drive to downtown. Great price too.

"Fourth trip to Roanoke"
Mike M, 04 Juin 2017

This is our fourth visit Roanoke. Each and every time we visited, we stayed at the Best Western at Valleyview. The rooms are clean and comfortable and the staff are friendly and helpful. The breakfast room in the morning can get a bit crowded. The breakfast items are simple and to be expected but it get's you fueled up for the day. This is probably my last trip to Roanoke (beautiful area!) as I had been coming up there from Texas conducting family research which is now complete! If I were ever to come back, I wouldn't hesitate to stay there again. The motel is close to many restaurants, shopping, the airport and major roads. A very good location for my purposes.

"Wonderful end to a long day"
Brenda M, 02 Juin 2017

The two ladies at the desk were so welcoming. We flew in from Germany as military members and were exhausted. After traveling to several hotels looking for a place that accepts pets we were finally welcomed here and they even made special accommodations for my son. The beds were very comfy the rooms were very nice and modern. Will absolutely stay here again and mostly because of the two ladies on 2 May 2017 at 1030pm that finally gave us a rest. Thank you

"Best bang for your buck!!!!"
James R, 01 Juin 2017

Just finished our 7th stay at the BW Plus at Valley View in Roanoke and once again it met and exceeded our expectations. Lori Womack is the GM and she has done a tremendous job of training her staff and empowering them to provide spotlessly clean, well appointed rooms. The entire facility is maintained at a high level. Check in and out is always a breeze because everyone knows their job so well. We noticed the beds had new mattresses and they were very comfortable. You won't find a better lodging value in Roanoke than the BW Plus at Valley View. This and the super friendly staff are why we continue to stay at this location. We always have good thoughts about staying here, before we arrive and when we depart.

"A Wonderful Stay!!"
Robert P, 31 Mai 2017

I was in Roanoke in 2016 for my non-profit organization's annual state convention and I had a very pleasant visit at this Best Western Plus so I decided to stay there again this year. It turned out to be another great experience. I reserved a room online on the Best Western web page well in advance. I should alert you that when I write a review of a place of lodging, I want to give the reader as much relevant information as possible so that he or she can make an informed decision as to whether to stay or pass on that facility. Therefore, my reviews tend to be a little lengthy so bear with me. I arrived on a Friday afternoon and checked in at the reservation desk. The woman at the desk was very polite and friendly. She checked me in promptly to a room on the second floor of the three-floor motel. All the rooms are non-smoking. I had a spacious room consisting of two queen size beds with four pillows each, a night stand with a double lamp, a very comfortable leather recliner with foot rest, a floor lamp, a small table with an ice bucket and plastic cups. On the opposite wall was a small table suitable for use as a desk. It had a double lamp and a telephone. My favorite feature is the two electrical outlets at the base of the lamp which allowed me to plug in my computer and charge my phone simultaneously. There was an additional wall outlet under the desk. Next to the desk was a combination unit that held a small microwave oven and a refrigerator below it. Adjacent to this compartment was a dresser with three deep drawers. A flat screen television sat on top of the unit. A small shelf on the left held the coffee/tea maker complete with coffee, tea, sweeteners, and condiments. The bathroom is on the left as you enter the room. It was small but functional. It consisted of a large stone top vanity with a single sink. There were large open storage spaces beneath the sink. The room had the usual amenities including plastic cups, shampoo, and a box of facial tissues. There were plenty of towels and wash cloths. A large, brightly illuminated mirror made shaving easy. The shower unit had handicap railings. The water pressure was strong and there was plenty of hot water. There is a clothes closet on the left as you enter the room. It had an iron, ironing board, a folding luggage rack, and a small safe. It also had a shelf for storing items and there were plenty of hangers. The room had an audible smoke detector (no flashing light for the hearing impaired) and two sprinkler heads one at the entrance to the room and one on the wall in the main room. One oddity I noted was the room's interior door handle was installed backward. While it functioned okay, it seen strange. The room was spacious and the bed was very comfortable. The heating and air conditioning unit is below the window and it worked flawlessly. I had a relaxing night's sleep each night. The motel has several amenities. There was free W-fi in the room with a strong signal. There is an ice machine and soft drink vending machine on each floor. There is a snack machine on the first floor. There is a small but surprisingly well-equipped exercise room on the second floor. Right next to this room is a coin operated laundry with a washer and dryer. There is a wall-mounted dispenser with detergent and bleach. Very convenient for an extended stay. There is a small indoor pool on the first floor adjacent to the lobby. The motel is handicap accessible with an elevator and a handicap entrance near the main entrance. The motel offers a standard fare continental breakfast. The motel is very well-maintained. My room was clean and fresh and the communal areas were just as clean. The motel is pet friendly and it is a short drive to and from downtown Roanoke and the Roanoke Airport. There is plenty of free parking and there are numerous restaurants within a 5-10-minute drive. I thoroughly enjoyed my stay here. The staff was professional and friendly, the room was very comfortable, and the price was reasonable. I will definitely stay here on my next visit to Roanoke.

"Excellent Hotel!"
JustDucky923, 30 Mai 2017

This was our second time staying at this hotel. We visit family in New England every year and when we drive we have to split the drive into 2 days. This is a perfect spot to stop over on our way home. When planning our trip this year, I checked back on reviews I've written in the past and saw that we had a great experience here before. We were not disappointed this time! We did at first get a room on the highway side and asked to be moved. The front desk accommodated us right away and we were found the room on that side to be much more quiet. There was a group of girls two doors down from us having a sweet 16 party and they were somewhat loud and slamming doors. We called down to the front desk, which didn't do much good (not really their fault). It did quiet down after a while and we got a good nights sleep. Very clean and comfortable rooms. Highly recommended.The little rubber duckies in the bathroom are a super cute touch!

"Worst Night at a Best Western"
hhinaz1, 28 Mai 2017

I asked for a accessible room due to using a cane - Our room was on the third floor at the end of a long corridor. It was next to the exit door for the stairs. There was a party on the third floor and the exit door "slammed" shut unitl after 1:00 AM. The door did not have a door closer so it would it with a bang. The TV was going out for a minute or two all night (probably due to weather.) But the main complait, is the tub which sits up and with a bad leg, is very difficult to get in and out of. I figured with a 4.5 rating from TripAdvisor, this would be a great one night stay but turned out to be my worst Best Western visit. Way overpriced for the price I paid. When I explained to the front dest as we were checking out, she did say that she was "sorry." Never again

"general"
227herbertc, 26 Mai 2017

We have stayed in this resort many times for quite a few years. We were there as a couple over the years. The front desk staff is more than cordial and helpful at all times. The units very clean and comfortable. This location is great. The street is very accessible. The breakfast buffet is the best around. I cannot say enough good about this place and can't wait to return!

"Allergy Suffers Beware!"
lillislandoll, 24 Mai 2017

The rooms are very musty smelling Should have know based on the very outdated rooms. Request for discount was denied for all my suffering Never again! Forever I will stick with Hampton Inn much better

"Weekend in the mountains"
Rosemarie K, 23 Mai 2017

A friendly clean hotel. No frills. Does have meeting space as our large group of 300 were accommodated just fine with the extra rooms, meetings rooms and ballrooms. The food was very good. I had a the filet..... at the event of 300. The hotel has a pool that is indoors and outdoors.

"Great Value!"
840kristenr, 01 Mai 2017

Excellent Location- basically walking distance to the Valley View mall Indoor Pool was small, but served it's purpose I thought it was a nice touch for them to add the little rubber ducky in the bathroom for a child's toy. Lots of variety in the Breakfast Buffet I could appreciate that the room had a microwave and refrigerator Overall great Value!!

"A one night stopover on our way to North Carolina."
John P M, 28 Avril 2017

This was a one night stay to break up a long drive to Charlotte, NC. The hotel was in a good location near the main highway. There were several chain restaurants in which to have a decent dinner and a rather large mall good for shopping or just to take a walk after being in the car. The woman that checked us in was very friendly and welcoming. the room was clean and comfortable and in good condition except for a hole in the bed headboard. Breakfast was provided which was adequate for our needs before jumping back on the highway.

"Better than some other B.W.Plus locations"
985bruced, 28 Avril 2017

All anyone could ask for in motel overnight lodging. Clean, comfortable, great staff, breakfast (blueberry waffles!), quiet, several restaurants and stores very close by. As my title states this is one of the best Best Western Plus properties I have stayed at in recent years. My wife and I visit family in North Carolina and Florida as often as possible (we live in south central New York State) and this is a very convenient and welcome stop along the way.

"Feeling at home"
355bradfordw, 28 Avril 2017

We arrived after a long, wet day of riding motorcycles in the rain. We were welcomed and made to feel at home by a desk manager that is a fellow rider. She did a great job with helping us get a short term reservation. This is a nice hotel with lots of good eating close by.

"Beds small, but comfortable"
Franchester E, 16 Avril 2017

Room was clean, breakfast was goid! They had grits!!!! Along with the usual muffins, waffles, juice, coffee...Hard to fit two people in beds that were supposed to be queen. Bathroon was a good size and was very clean.

"Stay at Best Western Valley View"
Z6314VWandres, 15 Avril 2017

Everything about this place is A1, except the mattress which was horrible. This mattress should have been in the garbage a long time ago. Employees were very nice and helpful. Breakfast was typical Best Western.

"Overnight stay"
Cindy G, 14 Avril 2017

We needed a place to stay overnight on a trip to Georgia. I called while on the road. There was no problem getting a room. Arrived and everything was ready for us. Staff was pleasant and courteous. Every stay at a Best Western hotel has always been perfect. Free breakfast in the morning made our departure easy.

"Best Western Plus Inn"
tonystewartfan14, 11 Avril 2017

I highly recommend this Best Western to travellers. Everything was beyond expectations. Very clean and lovely decorated room. Bed was very comfy with lots of pillows. Breakfast was very nice and plenty of choice.

"Traveling with grandkids"
hoganc, 07 Avril 2017

Thjere are quite a few hotels in the same area next to a mall and near the airport. This BW was nice and quiet. I thought that there were two queen beds but they brought in a roll away bed for one grandkid. Close to a lot of restaurants. Has indoor pool and though the breakfast buffet was small it offered quiet a lot. The beds aren't as good as Hampton but was good for one night.

"Other than hard to get to the actual place, this is a great motel!"
SusanC76, 04 Avril 2017

This is a pleasant motel - small pool, friendly staff and GREAT coffee! The rooms are spacious, and my husband was thrilled to have an 'easy' chair to sit in. Breakfast was good. We would stay there again!

"Nice enough and excellent breakfast"
Michelle H, 31 Mars 2017

Stayed overnight as a single traveler. Felt safe, staff was hospitable, the room was clean. What I liked best was the breakfast-- waffles, mini-omelette, hash browns, grits as well as fruit, cereal and yogurt.

"Best Western Plus"
Priscilla L, 28 Mars 2017

Average hotel, not worth the [rice paid. Pool location right next to and in full view of lobby and check in. Heating and air conditioning system very noisy. We were given a room right next to the mechanical room and when anything turned on the walls vibrated! We requested and received a room change. A few doors down from the first room we were in there were two rooms being occupied by at least 10 adults and children in each room and they were very noisy. Hotel outdated and in need of some work.

"Nice motel but too many dogs"
pfm11, 24 Novembre 2016

We stayed here for a few nights in November. The room was quite nice with comfortable beds and a nice flat screen tv. We stayed here so we could attend a Virginia Tech game and see some of the area. The people in the room next to us brought their dog and didn't care that it barked continually while they were not in the room. The dog family even went to breakfast together at 7:30 am which meant we all got an early and unwanted string of barking. This in turn got other dogs going in other rooms. I like pet friendly hotels but the hotel needs to have a way to deal with red necks that don't give a damn about anybody else and bring dogs that should be left elsewhere. We told the front desk there was an issue but they were not able to address it. The breakfasts were ok but the eating area was quite small and cramped. I would expect that 90% of the time this motel is quite good to stay at, but during Virginia Tech games, they may get some customers that lack basic hotel manners. On the plus side, they were able to provide us a rollaway on short notice since the beds were a bit smaller than expected (maybe full size rather than queen size) and would not have easily accomodated two adults per bed.

"Wonderful Stay for Conference"
E1493EIelizabethk, 17 Novembre 2016

Our meeting was about 10 miles away - nice room and convenient place to stay - well marked entrance to hotel - awesome breakfast and coffee - good parking and well lit lot for our late evening meetings!

"Two night stay"
Forrest C, 13 Novembre 2016

My wife and I stayed at this great hotel two nights on our resent visit to Roanoke. A great experience with the staff and also the breakfast. We will be sure to stay at this Best Western on our return visit to Roanoke.

"Great Stay at Best Western"
416tonyak, 11 Novembre 2016

Dad was in hospital and I popped into this Best Western, felt good to be in safe, clean spot ... after worrying all day. Front Desk agent kind and understanding, Borrowed phone charger as my phone was dead and of course I was anxious.

"BW Roanoke Experience"
mariew513, 11 Novembre 2016

This facility is about 15 years old located near a large shopping complex. This inn is clean and well maintained. Breakfast is a plus including cooked grits. Staff was courteous and professional. Recommend as a good choice if you're staying or visiting this area.

"Poor customer service"
Chris P, 06 Novembre 2016

We were looking forward to staying in the king size bed no smoking room after a day of hiking at the Blue Ridge Parkway. During check in we were not informed that they downgraded our room. We arrived in a musty smelling double bed room. We returned to the check in desk to be told we were downgraded. Lori blamed Expedia and booking.com for overbooking their hotel. The website was not aware of current room availability because of plumbing problems. We requested Lori refund our room cost. She initially refused and told use to call the website. We sat in the lobby and waited on the phone for a website representative on the phone. Lori then realized she was the problem. Lori is who charged us not the website. She then gave us a refund. She does not have the customer relations skills required for representing Best Western.

"Away from the highway"
Dave C, 04 Novembre 2016

Enjoyed a relaxing stay in this attractively decorated hotel away from the interstate in a good location. Best Western has come a long way over the years, and provides a comfortable place to pause from all the traffic.

"Terrible"
Bryan F, 03 Novembre 2016

The lever on the sink plug broke off and there was after all over the floor. No offer of help, so I crawled under the sink and did a temp fix as it was very late and we had unpacked or the night. Stuff happens, but this type of incident shows a lack of care about the property. Staff had no clue about simple fixes or any authority to make it right with the guests

"Try, Try again"
William P, 01 Novembre 2016

Things of note for your staff to check out in room 314. The bathroom sink faucet basically has to modes of operation... dripping and full blast. The installed night does not work... at least I was not able to find a switch for it. The show head works... that it is say that it sprays water at you... but that's about it. The selector dial is not functional. The cable TV signal fades out for about 5 seconds every 3-5 minutes... more of an annoyance than anything else. The AC/Heat controls are confusing. Are the controls on the unit used to control it or is the thermostat on the wall used to control it??? Some basic instruction for its use may be in need. My reservation was for two days. For some reason my reservation was thought to be only for on e night. After much difficulty with making the reservation for two nights it ends up being for one night. The on-line reservation site and customer service at the reservation place is terrible. all of the technology in the world and it's still this difficult to make a hotel reservation. I had to spend money to get my "free" nights stay, for a room with a very uncontrollable "full" size bed. Really... a full size bed??? I'm a slightly larger than average build, 5' 9" Male @ 190 lbs and I find it difficult to sleep in that thing. My wife is also slightly above average size... we enjoyed laying close to each other but it was very uncomfortable. The good things about our weekend there were the pool was warm and delightful to swim in, the water in the shower was of good pressure and the hot waster was plentiful, we were given a room that did not face the highway exit which is always loud and disturbing, Breakfast was very good and tasty, and we were able to get an extra towel to clean up after our daughter when she tried to brush her teeth and water from the bathroom sink soaked her, her pajamas and the floor in front of the sink. That made for an amusing moment.

"Affordable, Clean, Quiet and Comfortable"
KellyAnn294, 28 Octobre 2016

Whenever we drive from the Northeast to Atlanta we stay at this hotel. It is quiet, comfortable, clean and has an indoor pool. I would recommend you get directions to the hotel if you are driving on Interstate 81 since it is not right off the interstate. The staff at the hotel is very friendly and will help you out. The beds are also very comfortable. The breakfast area is small. The mall and restaurants are only minutes away.

"Musty, dated and not great"
AllisonMN, 25 Octobre 2016

We stayed for one night between Charlottesville and Boone on the Blue Ridge Parkway. The hotel smells musty, there was mold on the ceiling of our room, the toilet wouldnt stop running and the shower didn't work quite right either. While it wasn't dirty it's surely scuffed up, dated and clearly in need of some repair. Some Best Western Plus locations are significantly better than their standard chain, this was not among them. The night before we stayed at a Holiday Inn in Front Royal, which was cheaper and infinitely nicer.

"GREAT"
nansea2016, 25 Octobre 2016

This hotel had everything going for it. Best Western top of the line I try to stay at Best Western on all my trips unless not available This was my favorite. A lot of restaurants and shopping near the hotel

"too many fixable problems"
Les K, 23 Octobre 2016

I stayed at this location twice in a week. If all I wanted was a comfortable bed and a decent breakfast, this hotel would be fine. There were just too many other issues for me to recommend it. The one sign at ground level, partly hidden behind a competing property's sign made it hard to find. The internet service was intermittent and weak even when it was working. The ice machine on our floor was out of order. The room on our second stay smelled musty/moldy. The shower didn't drain very well. The toilet seat was loose. The arrangement of furniture in the room made it impossible to get the luggage cart into the room far enough to be able to open the closet door. Even though I am a Best Western rewards member, I will not choose this location again unless I learn that these shortcomings have been addressed.

"Nice Hotel"
David F, 21 Octobre 2016

Superior mall location and excellent staff. Rooms large and very nice. Hotel is also quiet and has a good solid comforting feel about it. You can tell this hotel has strong management and the price point is a bargain for the quality.

"business trip"
Pamela B, 18 Octobre 2016

Overall experience was good. Friendly staff. Hotel in older, but comfortable. Ice machine and vending machines were out on the second floor. Beds were okay but not great. Room was very clean. Express checkout would have been very convenient, since I travel.

"Kid friendly hotel"
klmvirginia2016, 17 Octobre 2016

We stayed two nights recently and have zero complaints. We were welcomed with fresh baked cookies and lemonade which my children loved. On Sat. they ran out of cookies and one of the nice front desk ladies made a special trip to the store to buy cookie dough to bake more cookies. The staff were extremely helpful and friendly and the rooms were clean and comfortable. We will definitely stay here again!

"great place"
Kenneth H, 12 Octobre 2016

this is one of the top 10 Best Westerns we have stayed in. From first impressions to check out this was one of the best. Friendly people work there and this is very important. I would stay there again and recommend it to others.

"Clean comfortable and convenient"
TJAltz, 11 Octobre 2016

About 5 minutes off I-81 in a commercial area near the airport. Hotel was clean and quiet with a nice hot breakfast. Checkin was quick and friendly. Pet friendly with a $20 fee. Several major chain restaurants within a two minute drive.

"Worn, drab, and just good enouh"
John S, 10 Octobre 2016

Maybe I've been watching to much "Hotel Impossible" with Anthony Melchiorri, but I was expecting a more up-to-date hotel, for the price we paid. It is far from being the cheapest chain hotel in Roanoke. The hotel is long overdue for a remodel. We concluded that it was a "traveler's hotel" where most guests are passing through on 81, so the staff probably did not care about really putting effort into a best of care. People will be staying one night, then continuing their treks to points north/south. I think the philosophy of the management is to get it "just good enough". Just some things I noticed: 1) The mattresses are extremely cheap and uncomfortable. Both of us woke up with sore backs and hips. More objectively, when you sit on a mattress and can hear several springs go "boing-spreeeng-bing" you know the mattress was cheap to begin with, and is now completely worn out. The mattresses are substandard. Additionally, the sheets, blankets and bedding is very old and should be replaced. 2) The toilet took several flushes to work. This is probably a factor of overuse, under-maintenance over the years. Grime and black stuff was starting to appear in the cracks around the tub and walls nearby. The "rubber ducky" had black substance on the bottom. I shudder how many children used this in their bathtubs, which they were also using as an alternate toilet. I would recommend getting rid of the ducks, because they are more of a liability than a cute/ funny accessory. 3) The carpets in the rooms are generally worn out and dirty. Colors are starting to fade. I don't think much is spent by the hotel ownership in regular carpet cleaning, is there? Likewise, the hallway carpets are were varying colors of gray and brown. I know companies exist that will shampoo carpets for not very much. I think pennies are being pinched by the management in this department. 4) Not sure why the heat did not respond on the temperature control unit. We had it cranked to 81, and it was still cold for most of the night. The temperature definitely did not rise above 74, because we gauged it ourselves. I think, like the rest of the hotel, these units have seen their better days. All in all, not a horrible stay, but judging from the Tripadvisor comment section, most people are in a love fest with this facility. Nothing personnel, but we would not stay there again.

"Convenient Location"
Amy W, 09 Octobre 2016

Clean hotel. Conveniently located around restraunts...shopping...Roanoke...and tourist attractions...as well as highway. Good size rooms. Swimming pool and hot tub...grounds are kept clean. Would stay here again. Worth the price. Not too high.

"Great place, good price"
stevekG9270IR, 08 Octobre 2016

Stayed here with a friend on a motorcycle trip. Clean hotel and rooms, with friendly staff at a good price. Breakfast area is a little tight, but good food. A little hard to find since it's part of a shopping mall complex, but worth it.

"Checked Out"
enjay0, 07 Octobre 2016

After trying two rooms upon check-in, I had to check out without staying even one night. The entire second floor was stifling hot and humid, and my room smelled of wet dog. The drapes were streaked with filth, and the windows had dead bugs and webs on them. After locating front desk staff, I asked to be moved to another room, and the front desk staff immediately complied. The second room smelled strongly of disinfectant, had broken hardware on the cabinet, and was also uncomfortably warm. I went to a different hotel, secured a room, then checked out of this one. To their credit, they did not charge me and were professional and polite. I am astonished at the condition of this hotel.

"Perfectly OK, but..."
IteratorFrank, 05 Octobre 2016

Room was clean, and most amenities are in place. Reception staff scores + on the professional score, but at the expense of friendliness. WiFi is good for browsing the web, but not much else (blocks VPN, ssh and online games even). Wear is showing in some places, but maintenance seems to be on top of the issues for now, so this is mostly of a cosmetic concern.

"Very good hotel stay"
Shirley A, 01 Octobre 2016

Staff was extremely friendly and easy to do business with. Nice amenities with coffee and tea available 24 hours a day. Room was clean and well designed. Good exercise room with sturdy equipment. Close to many restaurants.

"Great for 1 night"
Tom V, 29 Septembre 2016

For 1 night while traveling this was great. Near, but not right on major roads & near an airport. Fair cost, great staff & breakfast. Room was fine, though the sink drained very slowly. Close to many places to eat or drink.

"One nighter"
srivlin, 27 Septembre 2016

I needed a comfortable bed for one night that was convenient to get back on the road in the morning. This Best Western is more than adequate and while far from any interesting sites, it did have dining choice within walking distance. Rubber duckie in the bath was a nice touch.

"Very fancy"
amygM2679IA, 26 Septembre 2016

I loved my stay. The beds and pillows were hard to leave. Towels were fluffy. And the breakfast was delicious. I had just a girls day to shop and eat out. Everything was close enough to walk. Hard to get any better than this.

"Nice Spot"
Alfred W, 26 Septembre 2016

The hotel workers were very friendly and helpful. They gave me great tips for area places to eat and they were very accommodating. The bed and overall room was very appealing and comfortable. I will definitely stay there again on my next visit.

"Good stopover"
Carole17, 25 Septembre 2016

Spent a night here on our trip down to South Carolina about an hour after we finished the Skyline Drive. Friendly staff, clean rooms, comfy beds. 24 hour hot drinks and cookies. There's an outdoor pool but no one used it while we were there. Our Satnav kept directing us to a field - it's in the middle of a retail park. Large mall nearby (and wifi so we could find the hotel on a map!) and plenty chain restaurants to choose from.

"excellent customer service"
Rhonda F, 23 Septembre 2016

very friendly and comfortable accomodations. The staff was excellent, helpful and hospitable. And the location was perfect for our family get together.. great value for rate given. Breakfast was very good and fresh each morning.

"Best Western Valley View"
djdyal, 20 Septembre 2016

The hotel is very convenient to I-81, just off I-581, and adjacent to a large shopping center with several restaurants. The front desk staff was very accommodating, moving from a room which smelled of mildew down the hall to a better room. As a previous review indicated, the hotel had a significant water leak. The carpet in the hall was still wet and the hallway and adjacent rooms all smelled of mildew. Presuming they get that issue repaired, the room was fine otherwise. The hotel is pet friendly and there were nice areas to walk the dog.

"Smell"
blenbill, 19 Septembre 2016

Checked in and out in about 30 minutes Smell in hallways and rooms....possibly mildew or mold. Contacted Best Western main offices and they gave me a case number. The manager of the hotel then contacted us and indicated that a commode overflowed into the hallway and damaged the carpeting. They tried to clean the carpeting twice ....but it did not get clean. They plan to replace the carpeting. The manager was apparently very upset with our email comments about their handling of this issue. We felt that we should not have been given any of those rooms....in that they knew about the odor before we arrived

"Night #1 on Blue Ridge Pkwy"
CHD6265, 16 Septembre 2016

Met by a very cheery young lady at reception who was a breathe of fresh air after some of the miserable individuals we had the displeasure of being served by in DC. She was charming and joyful evening working the evening shift in a hotel. - now that's customer service! Any ways, the room and location were exactly what we re looking for. Although booking over the phone on the day would have got us a better rate than we got using Hotel.com a month Ago!

"Nice and Quiet"
Grasshopper7, 14 Septembre 2016

Nice quiet hotel close to the Blue Ridge Parkway. I stayed here on a road trip heading south. Great place to stay. The room was very clean and everything was working fine.The check in staff were very helpful.

"Comfortable hotel"
Martha G, 11 Septembre 2016

The staff was pleasant, coffee and fruit was available, the hotel was clean and the bed was comfortable. The hotel was conveniently located for area we were interested in going. We had a very enjoyable stay.

"Problem as noted in other comments"
Edward M W, 10 Septembre 2016

I noted the review in another comment location. My problem ahs been with cancellations, and charges that have been made when I I did not stay at the site. This was especially apparent on the charges on July 5th. I was charges $294.58 twice on this date, and I was NOT at the motel. As a result, my review of the motel is not as it has been in years past. I have stayed at the motel during football season for at least the past 20 years or more.

"Always a good stay here"
hello2665, 08 Septembre 2016

We always stay at this Best Western on our way South. This year it is our 4th stay. We find the front desk to be friendly and the rooms are clean, comfortable and quiet. The lobby coffee is always fresh and hot. The cookies are always a plus.

"Bad odor"
289leah, 07 Septembre 2016

Our room, as well as the hallway leading to our room, had a very strong odor. The hallway smell resembled dirty cat liter. The odor in our room was like that of dog urine which had been covered with room deordizer - it made our eyes water. Needless to say we didn't stay, we canceled our room. The gal at the desk was very accommodating and offered a different room, but that room also had a very strong scent. It was as someone had tried to cover the odor with room sprays.

"I slept well enough"
Jotripper, 24 Août 2016

This is an average hotel with a small pool, a decent enough breakfast and quiet rooms. It's right near a mall with lots of restaurants and even a Kroger near by, and it's not far from Hwy 81 or the Roanoke airport. There is a small fridge and microwave and they leave a very cute little rubber duck for you in the bathroom. I felt it was a good value for the price I paid.

"Simple and clean with a Kick butt breakfast bar."
princesslollipop, 23 Août 2016

Simple and Clean with a kick butt breakfast bar. Rooms were a bit dated - but clean for sure and the breakfast was really kind of not bad at all for a free breakfast at a budget hotel. We were surprised. Make your own waffles in two available flavors, yougurt parfaits, eggs, omlette, sausage, toast, grits, juices, Real nice . Thanks BW I enjoyed our one night stay .

"Nice Hotel & Good Location"
Gina D, 21 Août 2016

Good hotel off of I-81 with clean rooms and very friendly helpful staff. Decent pricing for a one night stay without a reservation. Breakfast was limited. Would definitely stay again if in this area in the future.

"Not as represented"
tkoosh, 15 Août 2016

My husband booked a one night stay for our family of four and was told the room had queen beds. The beds turned out to be full size. When we complained we were told they only have fulls. Also, there was a very unpleasant odor that was in the halls and room. We could not wait to check out.

"Good place to stay"
jeft, 14 Août 2016

I would have given this place a 4 except for the lack of seats at breakfast. There were nowhere near enough, and I had to take food back to my room. Everything else was good, clean and comfortable. Friendly helpful staff. Rooms a little better than average.

"Gone to the dogs"
Sk8lady1977, 14 Août 2016

No such thing as a "un" pet friendly room. I asked if they had rooms that did not allow pets, agent told me there was no such room-when pet rooms are full, they just put them in a regular room! What happened to caring about people. I want a quiet, clean (really clean-urine and pet hair free) room. Always fun hearing dogs barking while trying to sleep.

"Overnight stop on the way"
002MTW, 03 Août 2016

Looks good on the outside great towels pool looked clean and coffee was fresh. First thing noticed was a very musty smell many air conditioner filter needs changing. The room was very "worn" head board and other furniture was torn, window would not completely close allowing road/airport noise and bugs in. light switches near bed lights dirty. WiFi/internet was about non existent, many TV channels don't work (CBS, ABC). Doors in hall slam shut late and early!

"Nice place to visit"
Harold W, 28 Juillet 2016

I stay at BW valley View approximately 6 to 8 times a year for medical visits in the Roanoke area. It is a clean comfortable Hotel with a nice caring staff who all take good care of my wife and myself. The only occasion that I have not stayed here is due to them being booked solid on one of my appointment dates so I had no other choice! It has become my "go to" Hotel in the Roanoke area and I no longer consider staying anywhere else. THANKS to Lori and her staff for their attitude and attention to their guests needs.

"A Great Place to Relax and Enjoy"
Barbara B, 27 Juillet 2016

The Best Western Plus in Roanoke, Virginia has almost become "Our home away from home" over the past ten years. It is situated near the Valley View Mall for those who wish to shop, and there are excellent restaurants near by. We appreciate the calm atmosphere, the clean rooms, and the friendly and service-oriented staff. On one occasion when I was very stressed trying to get a boarding card by computer, John,the night clerk on duty, calmed me down with some of his personal M&M's and his counsel on the computer. You just can't beat service like that!

"it's ok to sleep"
Richard K, 25 Juillet 2016

I used platinum rewards from my Harley ride rewards program. Had to remind desk clerk about my complimentory gift bag after he said No points would be possible if I was using points redemption. If you just want to sleep, maybe you'd be better off paying for your room!

"Great place"
bgrassus99, 24 Juillet 2016

Great place to stay clean comfortable rooms breakfast is good pool is fun but it is the staff that makes it over the top. Friendly the midnight employees really made the day.a smile a warm good morning so positive great place to stay you will not be disappointed

"Solid option"
Rivahrapp, 21 Juillet 2016

We've stayed here a couple of times and find the location to be convenient to lots or national restaurants and a large shopping center. The rooms are clean and the bedding comfortable. We will be back again. Good value for our money.

"Bad Clerks-Terrible room"
Meredith S, 20 Juillet 2016

When I checked in to the hotel, my wife asked for a nice view if there was one. The clerk on duty told her that we could get a parking lot view. I didn't like that answer and ask for a view of the mountains. The view we got was "room 303" of trees, a VERY bad order in the room, tv remote bad working off brand "very cheap", no tv guide. I went to the front desk to discuss my issues with the clerk "Sarah" told her about the oder how it was making me cough. Creating problems "triggering my Asthma" nothing she could do, small pillows on bed. I would give the room a one star. One of the worst stay I have had in 30 Years, will never stay here again.

"Convenient Location and Helpful Staff"
Stan B, 19 Juillet 2016

This hotel is located close to the Roanoke Airport and near many different restaurants and great shopping. Just minutes off of I-81 and I-581, the hotel is clean and bright and the staff is terrific. There is a small indoor pool off of the lobby but it was not crowded for guest who chose to swim. The room was large and very clean and the bed was very comfortable. Wifi is easy to access in the room or in the lobby area. The front desk staff were very helpful and made sure I had a great stay. When the pool towels ran out, they secured large towels found in the rooms and provided those for my use in the pool area. There was coffee available in the lobby area and a large table at which to sit and use my computer while I waited the short wait for the room to be available since I arrived very early and well before the normal check-in time. The breakfast in the morning was very good... make your own Belgium waffles, scrambled eggs, sausage, a potato and peppers mixture that was also hot... and many other items such as pastries, breads, yogurts and more. Coffee and orange just as well as milk and other juices were also available. I did not leave hungry! I had some minor car trouble and was directed to a nearby Merchant Tire where they not only took care of my problem quickly, they also did so at "no charge'. I have not encountered such a friendly and helpful group of businesses and it truly saved my trip! (Thank you to Merchant Tire on Valley View Boulevard!)

"Best of the BEST"
Stan B, 19 Juillet 2016

Best Western PLUS Inn at Valley View in Roanoke, VA is located near many restaurants and good shopping sites as well. This makes your stay here easy and comfortable. The facility is very clean and the staff is very friendly and helpful. I had some minor car trouble while at the hotel and was directed to a nearby Merchant Tire where they fixed my problem quickly and then did not even charge me for what they did to solve my problem. I was most impressed with their generosity to a "visitor" to their area. This just capped off a wonderful stay at the hotel and I thank them all for being so helpful... accommodating... and friendly.

"Good place - By far my favorite Best Western"
ashleylc2016, 19 Juillet 2016

Clean more modern hotel and friendly staff. Close to food shopping etc. The shuttle can take you to mall/dining and I'm pretty sure they have airport pick up too. The pool is small so for kids probably perfect but not for adults to do laps in. Good value for the price.

"Our Virginia Stay"
Mary K, 18 Juillet 2016

Hotel room was clean and roomy. Staff was very accommodating. Breakfast was good although crowded. Location was in a shopping area and very convenient. We only stayed one night but it was convenient to get on and off the interstate. W

"Stopover Plus"
whitebread67, 18 Juillet 2016

Great place to stopover for a night. We arrived late and there was no problem. The breakfast the next morning was very good. The only concern I have was that the mattress was a little soft. I prefer a firm platform. Overall a good place.

"Waypoint rest place"
tnmedic729, 16 Juillet 2016

We stopped here as a way point from Tennessee to Pennsylvania. It was perfect! The staff was super helpful. The room was exactly what we expected in size and very clean. There was even a little rubber duckie waiting on the tub for my daughter. We were checking out and my daughter was showing off the duckie and they gave her another one! Everyone was so nice. We will be using this for a waypoint from now on.

"Hall of Fame induction!!"
Jim R, 14 Juillet 2016

This is our third stay at the Best Western Plus in Roanoke since last November. And thus far, we have not had one issue, even a minor one, Room condition and cleanliness - A+ Overall facility condition and cleanliness - A+ Staff attitude and customer service commitment - A++ Value for the money - A+ We have stayed at many hotels and motels over the years but this facility and it's staff can stack up against any, even several 4 star properties. These folks have no chance of ever appearing on Hotel Impossible. In fact, Anthony would also induct this facility and staff into his HOF. Thanks again for a terrific night of lodging!!

"Great hotel!"
SunshineGirl250, 14 Juillet 2016

After a terrible experience at a Best Western in Winchester VA on our way up to MA, we changed our hotel for our return trip. I called from the road and was pleasantly greeted by the woman handling the front desk. She reserved a room for us at the last minute that was smoke free and pet free (this is a pet friendly hotel). The rooms were immaculate and spacious, the service professional and accommodating and we had a great experience. This hotel is now our stopping point on our way back to SC from MA.

"Worth the drive of a few minutes from I-81. Exceeded expectations!"
UkieFinnGirl, 14 Juillet 2016

I had not stayed at a Best Western Plus in a very long time. We were making our way north from Clemson, SC and our son's college orientation (Go Tigers!), and Roanoke is about 1/2 way. Before taking uor trip down to SC I tried to find hotels along I-81 and the ones I found were all a good $40 more expensive a night. We used the AARP rate. The hotel room was very nice and had room for a rollaway. My son really liked the leather easy chair with footrest as he used his laptop very comfortably while seated in the chair; free WiFi worked fine. There was a microwave, coffee maker, and fridge. We stayed on the first floor. The hallways are nice and wide and the hotel was VERY quiet. It's located right by the shopping mall near the airport with other hotels and many restaurants. We got to the hotel later in the evening, and didn't want to go out, so we ordered pizza delivery. There is a pool right as you come in the hotel and it is open late, so our daughter enjoyed that. There are doors from the pool area to a little sitting area outside. It was such a warm night, some adult guests were sitting there after their swim enjoying a beverage and relaxing. The front desk was very pleasant and accommodating about anything I asked--both night and morning shift. The breakfast was the standard but they did have hot dishes like potatoes, sausage, sausage gravy, and breakfast wraps. The seating in the breakfast area is bit strange, split between two rooms, with food room being small--but it was kept well-stocked and clean. There is a Walmart right there in the mall area that has a gas station, so I was able to fill my tank and head out in the morning so easily and get on the highway. I am a BW rewards member--but that's not why I stayed here. I belong to several hotel rewards programs and book according to my location and price needs at the time. This hotel hit the mark all the way around. I highly recommend it and will stay here again on our travels to and from Clemson.

"First stop"
marilynt771, 13 Juillet 2016

This was our first stay in a Best Western Plus and it met all our expectations. Would definitely stay there again. It was easy access from highway, there were a lot of restaurants nearby to eat. Hotel staff was very friendly.

"AMAZING!"
grtfood, 12 Juillet 2016

The staff beginning with Brittany was wonderful. After a disappointing experience with another nearby hotel, my husband found this Best Western Plus. Our room was spacious, immaculate, tastefully decorated and looked newly renovated. The rest of the hotel was clean and decorated in warm calming tones. No charge for parking and the hotel was easy to find. The full hot breakfast was yummy and the breakfast room staff could not do enough for us. From he fresh hot coffee to the sausage biscuit's......oh my. Yes, we loved our room and the hotel but it is truly the staff that makes this a "we will be stopping here on our way back north in a week or two.

"Nice stay"
MissMissi2, 12 Juillet 2016

Nice clean room, friendly staff. One night stay before flying out of Roanoke airport. More than adequate. Did not use pool or gym facilities. Adequate breakfast although I'm not sure they have real eggs vs. poured out of a carton. Waffles were great.

"Excellent hotel"
David G, 12 Juillet 2016

Very friendly and helpful staff. Allowed us to park motorcycles under cover in front. Room had a nice chair/ottoman. Breakfast items were fresh. Forgot item in room and didnt notice until after checkout. Receptionist gave me a key to get back in to retrieve it.

"for the same $ i'd stay elsewhere in the future"
Michelle D, 11 Juillet 2016

check in was fast & easy. key didn't let me inside the hotel so needed to carry luggage much further than convenient. common hallway carpet appeared dirty and needed thorough vacuuming. location is ok

"Nice Oasis"
KFCDR, 10 Juillet 2016

My sister and I had been driving 10 hours and were exhausted. The hotel was completely filled, but I had confirmed reservations and my room was held. Front Desk was very efficient, lobby clean and the room was so very comfortable.

"Reliable Best Western facility"
robert h, 10 Juillet 2016

My GPS wasn't very good at finding this place so make note of their directions on your reservations or try to use the Red Palace Chinese restaurant, which is actually on Valley View Blvd. NW, for guidance. The Best Western is actually well off Valley and the signage is pretty small. If you can see the tall Hyatt Hotel the Best Western is a low three story building to its right.

"Ms. Chen"
ueiiunc, 08 Juillet 2016

The hotel staffs are nice and helpful. When I told the front desk lady (Skyler) the shower head has problem, she let us change to another room right away. The room and beds are very comfortable. The only thing I don't like is the refrigerate is not cold enough.

"Good overnight stay"
Sue O, 07 Juillet 2016

We stayed here for one night on our southern states tour. The room was clean & well decorated, and the beds were comfortable and there was the usual TV, fridge & coffee machine. The bathroom was a good size with an excellent shower. Small selection of toiletries but no shower gel. We didn't have time to go into the small indoor pool but it looked fine with doors opening onto an outside space which had a few loungers. The hotel provided a small complimentary breakfast comprising eggs, bacon, grits, cereal, pastries etc. With a very good coffee station providing thermos flasks of various beverages which were regularly replenished. The staff were very sweet and kept the small seating area clean as people came & went. Located on the edge of a large commercial area about 12 mins from a huge mall, there are also several restaurants within easy, flat walking distance. Plus fantastic views over surrounding fields to the hills. Although, as with many areas in the U.S, pavements (sidewalks) were virtually non-existent so it was a bit hair raising crossing the roads and walking through car parks. Good stay at a reasonable price.

"Vacation 2016"
LPRCunningham, 05 Juillet 2016

The room was clean and accommodating for an overnight stay. Complimentary breakfast left something to be desired. The set up for the breakfast area was disorganized, messy in a very small area. The breakfast food was not the greatest. Cold and Bland.

"wonderful stay"
Pierre S, 04 Juillet 2016

everything was perfect for our very short stay - check in was quick and easy, room was big and welcoming, both beds were extremely comfortable, breakfast was excellent, price was outstanding - cannot compliment enough

"End of a vacation"
sandip889, 02 Juillet 2016

Thus was a delightful end to our vacation. The bedds were wonderful and we actually had a good nights sleep. They knew we had to catch a flight that would just cause us to miss breakfast, so they had it ready for us to have breakfast before our very early flight. A really nice room with a surprise recliner ( never had that before). I would recommend tp anyone. We will certainly be back.

"Passing through"
tonyagragg1, 02 Juillet 2016

We were passing through on the way to Virginia Beach. Room was nice and clean. Breakfast room was really small and ran out of seating quickly. The pool was small but met our needs with a 10 and 3 year old. Manager was very nice at check in. He provided us with cookies and coupons for local eateries.

"Confusing on how to get to"
925brucey, 02 Juillet 2016

This is our 2nd visit to this location while traveling from MS to PA and found it confusing to get to - yes even with GPS. Also the entrance sign is on the ground, behind two other signs - a Hyatt sign and a food establishment sign. I understand nothing can be done about the location and roads to it, however once you arrive, the confusion is worth it. Staff was extremely helpful, beds were comfy, and entire property was clean and well maintained. Would have given it a 5 if not for the "hidden location".

"Pastor "
Robert M, 01 Juillet 2016

Great ft desk attendants. Very helpful and polite. Even though it was busy they were very attentive to my groups needs and many others. The building was clean and tidy. Parking was well lit and safe. Even though it looked further off rt81 than I wanted it wasn't bad and was worth the extra 2 miles!

"Very nice"
dcsteve56, 01 Juillet 2016

We stayed here a couple of years ago ane enjoyed it then. They have done a good job keeping the property up. The rooms are neat and clean. The beds comfortable. The common areas are well maintained as well. This is a charm for the BW brand which rarely is as nice as this BW. Great staff too.

"mdg"
Marian G, 29 Juin 2016

Check in was no hassle, staff very helpful and polite. Motel older, but clean. Breakfast had very nice variety. Was on my way to Baltimore, and actually stayed again on the way home. No far off of I95, I was traveling alone; but the area was populated enough I felt completely safe. Parking lot well lit.

"Room102"
Alfred S, 28 Juin 2016

The best of the six Best Western's we booked in less than 12-months for Quality, professionalism, cleanliness, overall positive attitude of all associates which included the front desk, housekeeping and the employee who monitored the breakfast service.

"Nice Place"
600michaelv, 23 Juin 2016

Very nice place to stay, quite and clean , breakfast was very good . Staff very helpful .Loved the pool and the grounds , restaurants all around you to eat at .or have a friendly drink at TGI Fridays or Applebee

"Nice hotel and good amenities"
Eileen S, 18 Juin 2016

Overall, I had a pleasant stay at this hotel. The room was clean, the bed was very comfortable and there was ample space in the room for two people and a dog for a quick overnight while traveling from Texas to Pennsylvania. It was nice that breakfast was offered, there was in-room WiFi and there was quick access to restaurants and shopping. There was also a very comfortable reading chair and desk in the room. The only downside, was there was a number of dead bugs on the windowsill -- which seemed more just from the climate and not a dirty room. Just wish someone had vacuumed them up while cleaning the room.

"Special package stay"
mamaluke8, 15 Juin 2016

My husband and I stayed one night as part of a promotional package. Everything overall was fine. Room was clean and spacious. The only thing that I did not care for was the very small breakfast area. You had to wait on a line to get to the food items. The seating was limited . My husband anf I had to sit in the lobby area to eat. We would not stay here again for this very reason.

"Spacious rooms, but not quite up to snuff"
Wanderlust777, 13 Juin 2016

Our room was large, and the staff at the front desk were friendly. However, the furnishings were worn, breakfast was very limited, and the equipment as well as the television in the fitness center didn't work properly. Next time I'm in the vicinity, I'll stay elsewhere.

"Great hotel...wonderful experience."
_knitwitmom81, 12 Juin 2016

I was in town for a wedding. This hotel was in a great location...close to airport, shopping, dining. The hotel/rooms are clean and well maintained. During my stay I could see they were updating more rooms and cleaning carpet. Staff were friendly and helpful. It was nice and quiet. Plenty of parking. I didn't utilize the pool or breakfast service so can't speak to those amenities. My room (I was on first floor) had a mini fridge and microwave as well as coffee maker which was nice to have. Wifi also included. Would happily stay there again.

"Very Nice"
ridealot, 11 Juin 2016

We booked this Hotel on Groupon. When we arrived they did not have a reservation for us. I had my receipt from Groupon so they gladly gave us a room and were very apologetic. The staff is very helpful and friendly, the rooms are outstanding, and the continental breakfast is very good. It is very near a huge shopping mall and also lots of great restaurants to choose from. I would gladly stay here again on a return visit.

"Good night stay and Great Breakfast"
Melanie M, 09 Juin 2016

Room was very nice. Well painted and nice décor. Bathrooms needed some updating. Doors were external but seemed like a safe area and no problems occurred. Breakfast was really good and service too. We were headed to Natural Bridge Virginia and this was a great area and easy access right off the interstate.

"Great Hotel"
Leigh Ann P, 07 Juin 2016

The staff, location, room, beds, decor, amenities, access....everything about this hotel was great. But if you're there during a holiday weekend, plan on breakfast elsewhere because the breakfast room is too small to manage the # of people. Will visit again when I'm in the area because everything else was so good !

"Very Nice Stay"
Daniel W, 05 Juin 2016

This was a great place to stay. Very well located...easy to get to and lots of dining choices in the area. Parking lot had plenty of space and was well lit. The only drawback was that the beds were full-sized versus queen.

"Great Stay"
Stacey R, 05 Juin 2016

Wonderful hotel with very friendly staff. Would definitely stay there again. The rooms were very clean, the beds were comfortable, and the breakfast was perfect. It was close to several restaurants and stores.

"Helpful staff & a bit off the highway"
Dee Jae D, 02 Juin 2016

Interesting hotel location, but findable, especially with help from desk staff.. Regular Best Western, still working on the "Plus" part of name, but well on way there... Room fine, breakfast selections need improvement, as compared to similar hotels. Didn't use fitness room or internet. Parking better than many places.

"Really nice motel"
Wayne J, 01 Juin 2016

Really clean facility and room. The room was very much up to date and comfortable. Definitely recommend this as a place to stay - whether visiting Roanoke or just getting off of I-81 and need a place to spend the night. Maybe 5 minutes off of I-81.The free morning breakfast was better than most other Best Western facilities. Not really good but definitely has choices for you to "fill the hole" and get your day going. Overall one of the better BW properties I have stayed at.

"Would Definitely Stay Again "
winshipfam, 01 Juin 2016

Just needed a one night stay and booked through Orbitz. Had a problem with Orbitz booking which the hotel staff handled quickly and very professionaly. I believe Brad was who checked us in and out and he was super friendly and professional. Hotel was nice and clean and the hot breakfast was very good and filling. Would recommend to anyone.

"Best Western Roanoke Va shines"
thesunnylocksmith, 31 Mai 2016

Best Western has taken the time to get it right as a hotelier. All the amenities you would expect, and the personnel who actually care . Clean, shiny, and settled amongst the largest collection of restaurants to satisfy your every craving.

"Expected better Quality"
Joseph Y, 31 Mai 2016

Being a Platinum member I have stayed in Best Western hotels many times over the last couple of years and have had very good experiences. I expected the same type of quality at this hotel as well. I must start by saying that the night attendant (Skylear) was VERY helpful and attentive to our room issues. The first issue was a beeping sound in our room which turned out to be a Carbon Monoxide alarm (I believe). Skylear removed it. Then the TV remote channel changer did not work. Skylear again replaced the remote on a second visit. The exercise room was dirty. Behind the treadmill appeared to be a quarter inch of dust and dirt. Leaving me to believe the room had not been vacuumed for some time. The television in the room with the treadmill did not work. There were no cups for the water. However, my biggest concern was the breakfast. I understand that this was the Memorial day weekend and your hotel was full and my wife and I arrived at 9:15 for breakfast with MANY other guests. The 2% milk had 1 milk container left and the whole milk had only a few left. Had to ask for the yogurt to be refilled. The potatoes and omelets were cold. The pastries were just about empty. My wife and I expect to stay at this hotel a couple more times this summer and we would like our stay to equal to the stays we had at other Best Western hotels. Thanks

"Just ok, hard to find"
Lidy G, 28 Mai 2016

We stayed here for one night. Personnel was very friendly and helpful, room and bed were fine. Breakfast was minimal and they use this awful plastic cutlery which was bad quality and does not work at all. Trying to cut a piece of your bread or even egg is a challenge! The hotel is hard to find unless you have navigation that is less than 1 years old. It might be useful to add some more directions to the website. Hotel is located outside of town but near a very nice shopping center where you'll also find some nice restaurants.

"A good stay"
Richard P, 26 Mai 2016

Lori was great at check-in. She answered all questions and the room and amenities were very good. Breakfast was plentiful and the assortment enough. Would stay here again when in the area Only issue was the distance from the highway. I would prefer one closer to the major route but understand the closeness to the airport is better for business.

"Very Pleasant Stay!"
Robert P, 24 Mai 2016

I was in town for the weekend for my non-profit organization's convention. I had a bad experience at a Best Western about a year ago and vowed that I would not use their chain again. However, I selected this Best Western because it was convenient to the convention and away from downtown. It is also short drive to the local airport. When I write a review of a hotel, I try to give the reader a detailed account of my stay giving readers, the information they need to know about my stay. As such, this is a long review so bear with me. Around lunch time there was a break in the convention activities so I went to the hotel to check my reservation. The hotel has a convenient exit off the expressway and I found it easily. There is ample parking around the building. When I entered, the lobby there was no one at the front desk. As I waited, I notice a hotel employee assisting a couple who apparently was having some mechanical problem with their car. After several minutes standing at the front desk, I asked a staff member who was emptying the trashcans if there was anyone in the office behind the desk. She said “yes” and pointed out the man who was assisting the couple with car problems. He was returning to the desk. I thought it was rather rude that he never acknowledged me or even said I will be with you as soon as I take care of these guests even though I was obviously waiting to check in and he was only a few feet away from me the entire time. Once behind the counter, “Brad” was all business. He methodically went through the check-in process a step at a time explaining what he was doing and why. The actual check-in took less time than the time I originally waited at the counter. Brad was nice but professional. Anyway, I was impressed that I was able to check into my room at mid-day. That rarely happens these days. I had a room on the third floor. I took the elevator and went to my room at the far end of the hall. There was a drink vending machine and ice dispenser next to the elevator. The carpet appeared new and someone had recently vacuumed it. My room was spacious with two double beds. It was very tastefully furnished. All the wooden furniture had marble-like tops. The nightstand between the beds had an alarm clock and twin lamp. The lamp had two electrical outlets suitable for plugging in my phone and tablet. Next to the second bed was a recliner with matching footrest. It was next to the window, which made it great for reading or just relaxing. There was also a floor lamp. The air conditioning unit under the window was a little noisy but very efficient. The wall-mounted thermostat was next to the bed. A small table held the ice bucket and plastic cups. The desk table was adequate size to use my laptop computer and accessories. The desk lamp like the table lamp had two electrical outlets built-in. The dresser unit contained an open space at the top, three deep drawers, and an adjacent unit that held the microwave oven and a refrigerator. There was a coffee pot with complimentary coffee and condiments. A large screen digital television rested on top of the unit. There was a small bench next to this unit suitable for sitting down or placing your suitcase on it. The bathroom was very nice. It has a large mirror over the sink. Below the sink on either side were three large open shelves for storage. The hair dryer is on the wall next to the light switch and the switch for the ceiling heat lamp. The shower was large and there were plenty of towels and washcloths. There was also three quarter length mirror on the back of the bathroom door. One feature I really liked in the bathroom was the night light. The illuminated rocker panel light switch allows you to find your way to the bathroom in the middle of the night without waking anyone or stumbling over things in an unfamiliar environment. The light was not bright enough to disturb my sleep. A small closet next to the bathroom held a luggage rack, small safe, iron, and ironing board. The room safety features included fire and carbon monoxide detectors, and sprinkler system. The entire hotel is non-smoking with a hefty $150 charge if you do. There was a very detailed guest book on the desk table. It covered a multitude of information about the hotel and surrounding community. It was very helpful. Other amenities at the hotel included free coffee in the lobby 24 hours a day, a continental breakfast, copy service, free Wi-Fi in the room (good fast access), and free newspapers during weekdays. The continental breakfast is available from 6:00 am to 10:00 am. There is a separate handicap entrance. The hotel is pet friendly for animals under 25 pounds and there is a $25 fee. There is an indoor heated pool and shuttle service to the airport. The hotel was very quiet even when it was full on Sunday. I had a quiet, peaceful weekend. My room was clean, fresh, and I got to check-in early! I definitely would consider staying there on my next trip to Roanoke.

"road trip stop"
Robert P, 20 Mai 2016

last minute decision to stay here. nice place to stay after 12 hours of driving. room and accommodations were nice. breakfast was good. somewhat disappointed that this hotel would not honor AAA or AARP discounts. will have to discuss this with member services

"Great Location Outstanding Service"
Red D, 20 Mai 2016

Booked 8 rooms through Tim Dean in January in-conjunction-with a golf outing to the Roanoke area. Tim was easy to work with and he and the Front Desk staff were always cheery and helpful. Great location with tons of restaurants nearby.

"One night say"
P791WCsusans, 20 Mai 2016

Friendly greeting from front desk personnel. Very helpful . (Needed extra blanket) The bed was very comfortable. The hot breakfast was very tasty and alot of different choices. Never can go wrong with a Best Western hotel. ????????

"Stop on Way Back to New England From Florida"
ldfitzgerald1949, 20 Mai 2016

This was an excellent hotel. Very Clean. Pleasant Staff. Great Value. . Very informative on things in the area to see and do, restaurants, stores, directions. Very accepting of Coupons from the Highway Coupon Books.

"Great hotel"
Roxanne B, 20 Mai 2016

This is a very pleasant hotel to stay in. Great room, high quality furniture and decor. Good breakfast.We had enough reward points for a free night and take advantage of the stay 2 get 1 free night during our travels. We will be back.

"Excellent"
Mary W, 19 Mai 2016

The room was excellent and the employees were grate.The towels were soft. Nices towels from any Best western we have stayed at. Their swimming pool is real nice. The breakfast is excellent. We would recommend this Best western.

"Clean place."
WEH98, 17 Mai 2016

Hotel is clean, rooms are nice, pool inside is very nice also. Staff were friendly on check in and check out. Good breakfast before you go. Plenty of parking, secure area too.Many restraunts around to go to.

"Very Nice Best Western and great value on VT graduation weekend"
kthomasva, 17 Mai 2016

We've discovered Best Western hotels to be quite nice - and dependendable for cleanliness, great breakfasts and good service - especially since each hotel is individually owned. Kudos to this particular location as it was one of the nicest we've stayed in - a comfortable leather chair with ottoman, large TV, comfortable king bedding and super clean bathroom complete with a rubber ducky, We arrived well after the dinner hour and quickly checked in and left in search of food. This location is conveniently located near many, many chain restaurants, not our first choice but when you're hungry you go to... TGIF!! The ONLY set-back at this hotel might be the small breakfast area and that causes traffic jams for hungry guests. Not the end of the world. Hot home fries with sausage pieces and red and green peppers and the biscuits/sausage and gravy were the highlights for me - you have to microwave the biscuit, otherwise it's pretty hard and room temp. The waffle maker looked as though it needed to be replaced - I noticed most waffles were under cooked. There was plenty of offerings for everyone (healthy oatmeal, hard boiled eggs, yogurt, fresh fruit, etc...) and a staff ready to clean in order to keep up with the demand for tables. We had a snafu with our original reservation at a B&B and were delightfully surprised to find this excellent hotel at normal rates, being that is was graduation weekend at VT. THANK YOU!! We stay at Best Westerns when traveling and now when visiting our children at VT, we will add this one to the list of impressive hotels.

"Clean, peaceful, very accommodating."
ANDRE c, 16 Mai 2016

We arrived very late and they waved the check out time so that we could sleep in past check out time. Everything was excellent and very nice people to deal with. Would stay here again in a heart beat.

"Stayed here for VT graduation"
Carol J, 15 Mai 2016

Nice hotel - even had VT graduation info waiting for us on arrival and had the lobby decorated with balloons in VT colors! Very nice exercise room and very nice breakfast. I don't know if we will ever be in Roanoke again but would definitely stay there again. Also nice mall and several restaurants nearby. Easy on and off from 581

"Great graduation stay"
Doberhoundmom, 14 Mai 2016

My son was graduating from college, and even though I planned the trip in late January, this hotel, 45 minutes from Blacksburg, was one of the few that still had vacancies. I was nervous about staying at a Best Western, because we had stayed at different locations over the past few years, and were frequently disappointed. However, this one in Roanoke had great reviews, so we gave it a try. I am so glad we did! When we checked in, they had the lobby decorated in the college colors, with congratulations signs everywhere! They had also prepared an information packet just for the graduation; there was a full schedule of events, directions, and the front desk staff advised us about traffic we would encounter in the morning. As if that was not enough, they even had "to go" bags of food available because many of us needed to leave before the breakfast was even served at 7am. As a diabetic, I cannot express how grateful I am for this small kindness! I had one less thing to worry about during an exciting and hectic weekend. Our room was clean and comfortable, and all of the hotel staff was friendly and helpful. I would absolutely stay there again!

"Nice stay at the Best Western Plus"
papercut1, 13 Mai 2016

We stayed at the Best Western Plus Valley View for two nights in early May while visiting a relative in the area. The hotel was very clean, quiet, and the staff was friendly. Breakfasts were light but more than adequate and the location of the hotel is a short drive to downtown Roanoke. We had a first-floor room, which isn't my personal preference, but had no issues with hallway noise or any other disturbances. The beds and pillows were very comfortable making it a very pleasant place to stay.

"Great hotel"
charlenet480, 12 Mai 2016

It was an excellent hotel. It had a great heated inside pool with towels at the ready. The employees were very kind and helpful !!! The room was nicely appointed including a leather recliner, desk, and dresser with fridge micro and flat screen TV !!! The heated indoor pool was great after driving all day too !!!

"Our stay in Roanoke"
Mike M, 11 Mai 2016

This was our third trip to Roanoke over the last two years. Each and every time, we have stayed at the Best Western Plus Inn at Valley View. The rooms were clean, quite and comfortable. The staff was very friendly and helpful and made our stay very pleasant. If we needed something, the staff did their best to help. We were there to do some family research and the location was central to our needs. It is very close to the airport and close to shopping and several restaurants. I would highly suggest this Best Western and would stay again in the future should we ever return to the area.

"Roanake"
Nick K, 10 Mai 2016

Good room in good location but a bit pricey for what it was. I think if I had done a bit of research before getting there I probably could have found a better value but frankly I prefer going to Best Western.

"Great place but needs a little maintenance."
Douglas L, 09 Mai 2016

The staff was helpful and friendly. The breakfast was the best we have had at a motel for quite some time. The room needed some maintenance. The screws holding the towel rack in the bathroom were mostly pulled out and the rack fell down when I took a towel. The beds were OK but not the best we have had for a motel in that price range.

"Not a plus"
Kirby P, 07 Mai 2016

Stayed here overnight during a road trip on a motorcycle. Room was nice except hair dryer didn't work. Sink was stopped up. Toilet paper holder is mounted almost behind the toilet. TV remote worked when it wanted to. Breakfast was the same as regular Best Western. Square eggs cold sausage and hard biscuits. No raisins or brown sugar for the instant oatmeal. Very small eating area. Coffee in a different room. The TV guide didn't match the stations. Vending machine wouldn't take bills. The front desk said they were updating but come on..... Unimpressed with this place when there are about 5 hotels all around the circle. Won't be back. Sorry for the bad review but I tell it like it is.

"our stay in Roanoke"
Lori L, 07 Mai 2016

This hotel was very clean, the room was comfortable and clean, and the breakfast provided was good. Look forward to staying there again. The location was good, and the staff was very courteous and helpful. We enjoyed our stay there

"Dine and Drive flip flop"
hop381li, 06 Mai 2016

After my purchased dine and drive pkg,from the Roanoke Valley Visitors Conv Bureau and Best Western, upon my Arrival on April 23, i was then told that i was not granted the dine and drive deal. In the mean time it cost me more for this visit then all my previous visits at Best Westen. I was quoted 141.00 with tax.. But now it gets even better, the Manager of Valley View Best Western, stated that on my return trip i can stay again and she would then make sure that i am set up for the Dine and Drive pkg. but now my cost would now be 185.00. i must be the dummist person on this planet, you do the math i now picked up a hotel travel paper coupon, same hotel same people and it cost me 79.99 plus tax 90.63. I have already spent 142.76 for a promised Dine & Pkg i did not received , plus Best Western wanted me to sign up for an initial 185.00 dine and drive pkg in order for me to get back a 75.00 dollar pkg deal. well there is no deal this is call misrepresentation, or rip off.which i feel i have been at this time. Its been one week and have not received anything from Roanoke visitors Bureau or Best Western, thanks for asking. Jim Riera

"Class Reunion Weekend"
ivysleague, 06 Mai 2016

The hotel was very accessible and clean. The staff was very courteous and helpful. Loved the exercise room and was glad it had security cameras. Really enjoyed our stay and plan to stay there again. We actually recommended this to our friends!

"We would definately stay again"
woodstockflea, 06 Mai 2016

We stay in Roanoke about 4 times a year and admittedly, stay in a few different hotels. We stayed at Best Western this time because we wanted to have a pool available to take our granddaughter swimming. The staff was very helpful and courteous, the rooms are clean, we like the 24 hr coffee/tea availability- the hotel is centrally located and easy to find.

"Great stay at Best Western at Valley VIew Roanoke"
Richard1184, 05 Mai 2016

Hotel was very clean and very helpful staff for our three day stay. Breakfast was far above many other hotel offerings and the exercise room was far better equipment than we would have expected. We were staying due to the handling of some of our dealings with my wife's Mother having moved to assisted living and mainly slept there with exercise and breakfast before being gone all daytime.

"Excellent customer service!"
andrew1768, 05 Mai 2016

Stayed here on my way to Tennessee from New York. Room was extremely clean, check in was quick and easy, and when we asked for a roll away bed we had it in no time. Grounds are clean and well maintained. We didn't use the pool but it was extremely clear. Overall, I would definitely go back.

"Ok but not great"
paralegal4444, 05 Mai 2016

Clean and updated place but too expensive compared to nearby hotels that offer more for the price. Front desk person was slow and overworked. Didn't like the open view pool but that's not why I gave low score. Being you offer a PLUS location i expected a better breakfast selection but the basic BW cheap food were given. A room with tax $140 during the week is same as a better named hotel nearby with better amedites. So sorry BW but I'll skip you guys next time.

"Best Western"
Carolyn V, 05 Mai 2016

Best Western was very clean, friendly and had a great breakfast. Not a great variety to watch on the TV, not much for children. My daughter lives in Roanoke and she has 2 daughters and I came to visit with them and see the area sites. We enjoy the area, shopping malls and lots of nice places to eat.

"GREAT HOTEL STAY AND SUPER CARING STAFF!! GREAT INDOOR POOL!"
Boyd T, 04 Mai 2016

BEST WESTERN PLUS Inn at Valley View is GREAT! Super courteous clerk staff! Wow clean too! Indoor pool OMG Nice and warm!!!! Loved the stay!!! Had a horrible stay at Ramada Hotel stay at near by Ramada Roanoke nightmare of a stay visit! Charged us 2 times and beds has bed bugs and people and workers doing illegal drugs! This Best Western is a pleasant clean family hotel!

"Great Place To Stay"
JulliettBravo, 04 Mai 2016

Our third visit to this hotel in as many years as it is about half way to our home from FL. We travel with a small dog and this hotel welcomes pets and their owners. Rooms are clean and attractive. Bathrooms were well stocked and very clean. There is a nice pool right off the lobby if that is what you like. There is a nice complimentary breakfast with eggs, sausage and pancakes/waffles along with the usual cereals and fruit and yogurt. The staff couldn't be any more pleasant and helpful. We recommend this place without reservation.

"Neat and Clean"
DF54, 03 Mai 2016

We stay almost exclusively in BWs when traveling as we have found them to be well maintained, clean and economical. This hotel was no exception. The check-in clerk was friendly and helpful. The rooms were neat and comfortable. The HVAC unit worked well. The hotel is convenient to several places to shop and dine. The breakfast featured the standard scrambled eggs, sausage, waffles, yogurt, fruit, etc. and was very adequate. We would most certainly stay here again and would highly recommend it to anyone.

"Quiet and Clean"
curtism2015, 02 Mai 2016

Service was excellent...They accommodated our request for quiet room by putting us on the top floor.It was peaceful and clean.The bed mattress was soft and felt like it was older...The continental breakfast was below standard for this type of offering.We had supper at Applebee's which was located very close by...We are a senior couple from Canada who are experienced travellers...We considered this Best Western to be about average for their brand,and in this case,"it was good value for the money"...

"Pleasant Experience"
O3110HHmarys, 28 Avril 2016

My first visit to a Best Western in many years and very pleased with the overall experience. The hotel was tasteful, clean and the staff was courteous and helpful. After this stay I booked several nights at a Best Western in another location and was equally pleased. I will always consider Best Western as an option for future trips.

"Great stay at best Western Plus"
Diana C, 28 Avril 2016

Best Western Hotels are a good value. I have never been disappointed when I have stayed here. The breakfast buffet offers a variety of foods. The rooms are comfortable and inviting. Best Western is I great place to stay.

"Opportunity Lost"
Lucky1inVA, 25 Avril 2016

First the good: the staff is friendly; the amenities are nice and well planned; coffee and tea availability throughout the day is appreciated and refreshing; the breakfast was nice; the location is convenient; the housekeeping staff seemed to do a thorough job; and, given the proximity to the airport and interstate the room was reasonably quiet. The only below average department / area of the facility is the maintenance area. In just our room alone (we had friends staying in another room as well): the battery on the in-room safe was dead rendering the safe inoperable; the bathroom fan did not work (or was missing); and the toilet rocked when you were sitting on it. Also, there were little things with the furniture that were ignored: the wood (or veneer surfaces) were chipped and no effort to "touch-up" the areas to make them less noticeable were made so the chips were glaringly obvious. And, there was a nice leather lounger-type chair in the room. It was "nice" until you went to sit in it. The padding in the bottom of the chair was so worn out that you felt like you were sitting on the parking lot curb (yes it felt that low when you went to get up). This hotel could so easily be above average by any standard with so little effort. I hope the management takes the necessary steps to reach the hotel's full potential.

"Excellent"
Pamela M, 25 Avril 2016

I always stay at the Best Western in Roanoke at Valley View. The staff is wonderful, helpful and caring. The rooms are comfortable, clean and very nice. Internet can be a bit of a problem, but does well as long as I don't try to "face time". Overall I will continue to stay there when I come to Roanoke

"Clean, but dated. Friendly staff. Welcomes pets, which is great. Good location"
TWinThai, 22 Avril 2016

Stopped here for one night with my German Shepherd as the Inn is pet friendly (with a reasonable surcharge and just a few limitations). Good location very near a large shopping mall and many restaurants in the same area. All the staff I met were friendly and welcoming. The room was clean. However, this property is dated in terms of furnishings and frankly is a little bit pricey given the current condition. Breakfast was not worth the effort despite being included in the room rate, but a nearby Starbucks did the trick just fine. I appreciate the pet friendly policy with reasonable surcharge ($20) but given the aging condition of the property, a bit on the expensive side.

"Good room ok breakfast"
gmfaug14, 22 Avril 2016

Room was good no issues. The breakfast needs some more options that are fresh. Fresh fruit and oatmeal would be good. we stayed at the hyatt next door and it was much better for breakfast. We also went in the pool. It was small but nice and warm. This was a pass through to our next state so we didn't stay long.

"Excellent rooms but why build a hotel along a railroad track?"
Terry S, 21 Avril 2016

Excellent rooms, good value helpful staff, and with an excellent farm to table restaurant next door. But I was disappointed the length of the hotel at the back faced directly onto double railway tracks. Fortunately our room was on the front, but ear plugs still recommended.

"Great place to work and rest"
aprils806, 21 Avril 2016

Enjoyed my stay both times. Very accommodating and friendly staff. Really like spacious room and cleanliness of hotel. Will definitely stay again in the future when presented. Close to great, local restaurants, and shopping.

"Clean comfortable and affordable"
Roland M, 20 Avril 2016

This property was exactly as advertised. Our room was clean, comfortable, and quiet. We did not have any issues at all for a one night stay. They have excellent free Internet service and it's the fastest in room service I have yet to experience in a hotel/motel. We used the pool to relax and although we brought our own towels, they weren't needed as there are poolside towels provided. There is ample parking in a well lit parking lot. For your dining experience there are many restaurants nearby and some within walking distance. Breakfast begins at 6:00 a.m. with a nice variety. The items we chose to eat and drink were perfect. We would definitely return to this property again when staying in the area. Considering the property as a whole and our experience, the nightly rates are excellent, and we thank them greatly for it.. We have stayed in lesser of a hotel/motel for a steeper cost.

"Wonderful!"
terriej529, 20 Avril 2016

I took a driving vacation with two teenagers. We stayed at a number of different motels over the course of the week in 4 different states. You had the best breakfast and the friendliest staff. The beds were comfortable and the pool area nice. We would stay again if we were in the area.

"2nd time checking in"
Ronald Allan D, 20 Avril 2016

Whenever i come up here in Roanoke, this has always been my choice of hotel. Close to the mall and everything you need. Rooms are clean and well stocked for the price. Definitely will check in at this hotel again. As long as they keep the price the same.

"nice stay"
User, 20 Avril 2016

Was in Roanoke for a two days of doctor visits. Nice, clean and a nice breakfast. The motel has a pool looked clean and was a warm room. It is close to Valley View Mall if you are interested in going shopping.

"Nice Hotal"
lindasG9937RR, 19 Avril 2016

The room was very clean and the staff was friendly. The breakfast area was a little small but everything else was fine. The pool area was clean and very warm for the users. We would stay at this hotel on our next trip there.

"Stop-over in Roanoke"
GillesD758, 19 Avril 2016

On our way through Roanoke on Hwy I-81, we stopped at this Best Western hotel as we are members of this chain of hotels and we were not disappointed. In addition to being located near the Interstate, it is right next to a shopping centre with plenty of good restaurants for every taste. The rooms are very comfortable and the complimentary breakfast is very good and well presented with plenty of items including fresh fruits. Personnel is friendly and helpful in all aspect of services. Would definitely return.

"A very nice visit"
AlanBrenner, 19 Avril 2016

This is the second time I have stayed at your Best Western. I found the accommodations very comforttabhele. the employes were very accommodating .The employees were very curtious and helpful.the room was large and you were able to streach out.When I was having breakfast near the coffiee area I spilled some of my drink. A younge lady came by and said don't worry about the spill I will take care Of it.

"Best place in most respects"
hornbender, 18 Avril 2016

This was part of a two week road trip, and it had the nicest room of any place we stayed. And, it had Callie (sp?) for a guest host. She is amazing. Cheerful, competent, and just made me feel good about staying here. I am just sorry it was for only one night. Granted that this is just one of three hotels in a row all owned by the same people, it still amazed me in some respects. What we really enjoyed most in the room was the easy chair and ottoman in the room. By far the most comfortable of any hotel room I have ever been in. Fridge and microwave were good. Oh, I forgot about the good cookies available on check in, and until they are gone in the evening. Coffee all the time, which makes my wife happy, and a chance to visit with Cammie, which is also good. Lots of restaurant choices close, as is WalMart if you need stuff.

"Roanoke Best Western"
Laurie W, 18 Avril 2016

I enjoyed my stay at this best western. It was clean, the staff were friendly, and the bed and pillows were extremely comfortable. The location was a little hard to find, and there was road construction going on in the area that did not help. All my questions were answered cheerfully and completely. The breakfast had a good variety and it was fresh. Although I did not have an opportunity to use it, the pool was convenient and looked very inviting. The grounds of the hotel were well groomed.

"nice place to stay"
Thresa J, 18 Avril 2016

the hotel was great, would stay again refer friends to stay breakfast was nice, nice clean only one little problem the sink would stop up,i was offer to become a member for Best western,i received a 10% discount which was nice.

"winter vacation"
janiceb67, 13 Avril 2016

Beautiful location and hotel. The mall and restaurants were within walking distance and we walked the mall and did some shopping and stopped at a restaurant and had dinner. The flowers were in bloom and the grounds were well cared for.

"excellent stay"
travelingclark, 12 Avril 2016

From the moment we walked in, we felt very welcome! The young woman at the front desk who checked us in, and the young man who did our check out were both super friendly and included my 2 kids in the process. We were given a fantastic print out of local places to eat in many categories such as walking distance, delivery and a note for which ones give a discount to hotel guests. We were very happy to see that the pool on site was indoor. It is not huge but the water was a great temp and the pool area is very warm. Our room was very clean. The beds large and comfortable and the pillows were just right. There was a microwave and mini fridge. Free wifi worked well. Breakfast was very good. Quite a few food choices unlike some places with free breakfast that offer the bare minimum. The hot drink station was also impressive with more than one coffee type, several kinds of tea and also hot cocoa to choose from. Hotel was in an area that has a mall at the back of the property and many places to eat within a 2 minute drive. This property is an excellent choice if in the area and I felt we got our moneys worth with our stay.

"Here for a softball tournament April 8-9th, 2016"
cyndim98, 11 Avril 2016

The staff was nice and polite, I checked in LATE, and they made sure noone gave away my reservation!!!!! Breakfast was good, good variety of breakfast items, my daughter loved the sausage gravy and biscuits, it seemed there was something to offer for everyone. Sitting area for breakfast and hotel lobby was VERY small. We have 11 girls on our team and each girl had several family members with them, some of us were left standing to enjoy breakfast. Pool was small as well, and a hot tub would have been nice, however, rooms were adequate. Thanks for having us! :)

"Comfortable, Clean, and Pet Friendly"
ClintonDC, 11 Avril 2016

I stayed at the Best Western Plus hotel in Roanoke Va on a trip to manage my fathers estate. My dog is older and I prefer she stay with me instead of boarding her during my trips to town. The Pet fee is reasonable. The hotel is difficult to find; however, rooms are clean and the shower was good and hot. Additionally, great breakfast in the morning as well.

"Consistently very good."
William S, 08 Avril 2016

Valley View Best Western has been consistently very good for many years. The rooms are always clean and smell nice. The bed is very comfortable. You can't beat the value. Breakfast could use some improvement.

"Nice Place to Stay"
j_p_wendt, 08 Avril 2016

Little out of my way from I81 but worth it. Had a good bed and good internet service. If I'm in the area in the future I will definitely stay at this Best Western. Little hard to get to the motel. Nice people working there.

"Wonderful People & Pet stop!"
Pamela H, 06 Avril 2016

Our first stay at a Best Western Plus was a pleasant surprise. Much nicer, newer, cleaner than others of the same rank. Was selected from our AAA Travel With Your Pet book and highly recommend. Wish there were more like this one in Roanoke, VA!

"Almost perfect."
Henry C, 05 Avril 2016

Everything about our stay here was terrific. Nice room, good facilities, well done breakfast. Only problem was the ice machine or the vending machine didn't work on our side of the motor lodge. Would recommend the Valley View to everyone.

"Best Western does it again YEA!!"
sandyladyNJ, 05 Avril 2016

I find staying at Best Western guarantees me amenities that I have become accustomed to having - breakfast, fitness room and comfortable air conditioning or heating. The staff is helpful to find area restaurants, churches and other shops. The price is reasonable.

"great hotel"
Usslibertyhouse, 03 Avril 2016

Great Hotel, neat, clean ...Fantastic breakfast, and the staff is wonderful. The staff went out of their way to help us, and made us feel comfortable. It is one of the best hotels we have stayed in a long time

"Pleasent stay"
Wander_guy, 02 Avril 2016

nice stay, quiet room, very comfortable bed. The breakfast is so,so. Would like to have bagels. My room choice I asked for on the reservation was there. The internet was fast enought. Plenty of good resturants are are near by.

"Great Pet Friendly!"
Tonya B, 02 Avril 2016

We love this hotel when we travel home. We always stay here as do my parents. If you're traveling with pets this hotel is PERFECT! The pet friendly rooms are right at the end of the hall by the door for easy potty breaks. There are a lot of food options nearby.

"Excellent service"
M9754JKamyt, 02 Avril 2016

The staff was very friendly and helpful. They were knowledgeable about the area as far as dining options and directions to various places. The room was immaculate. The amenities were well maintained - the pool and fitness room were great to use!

"Wonderful restful night"
Judie1, 01 Avril 2016

We had just driven up from Hilton head and were very tired. The room was very inviting and very quiet which allowed us a very restful evening. The breakfast was the only drawback. Everything had sausage in them. Sausage patties, biscuits and gravy, even the potatoes had sausage. Some people don't care for sausage. Other than that it was a great stop

"Excellent Stay!"
Michael S, 01 Avril 2016

We usually try to stick with Best Western as much as possible. This was one of best hotels we have stayed at! Clean! Spacious Rooms! Very Friendly Staff! This was our first time in this area, and were very pleased. We would definitely recommend this hotel to others.

"Nice Motel in a Great Location"
davidhG5338QM, 01 Avril 2016

We enjoyed the heated pool the children spent hours there. The breakfast was good with a variety of food. It's a quiet place even though it's located close to food outlets and a mall. The only problem we had was when one person was in the bathroom there was no mirror in the main room for others to use. The only mirrors are in the Bathroom.

"Great place to stay"
Trudy B, 01 Avril 2016

The rooms were very clean. Tub is one of those insert things - so be real careful getting in and out - use the hand rails- bed and pillows were very comfortable. Location is great. Staff is very friendly and accommodating. Make this your place to stay when in the area. The Chinese restaurant next door is one of the best.

"Perfect!"
User, 01 Avril 2016

Very helpful and efficient staff! Location is close to a ton of restaurants and entertainment! The rooms were spacious and clean! The check in and check out was super easy! We'll definitely stay the next time we're in town!

"Great Experience"
Antionette W, 01 Avril 2016

I was in the area on business and had been staying at another hotel. I decided to try Best Western and I was happy that I did. The staff was very friendly and very helpful. The price was reasonable. I had a great experience.

"Rubber Ducky"
Lovestotravel022, 29 Mars 2016

was fun & put a smile on my face. Bed was very comfortable & room was nice. Appreciated the grab bars by the tub. Morning coffee wasn't quite hot but there was a microwave handy plus you have coffee in your room

"Still batting 1000!!!!!!"
JRoarkBigGatorFan, 28 Mars 2016

Stayed at this fine establishment for the second time since November and our experience was literally a mirror image of our first stay. Lori Womack is the GM and she and her entire staff are very focused on the guest experience and it shows in the details. We asked for a king room near the lobby and that is what we got. Everything in the room was as expected and the room was spic 'n span in terms of cleanliness. The check-in and check-out procedure was simple and quick. We asked about dining at a nearby establishment and were told is was very good, which indeed it was. I actually spent a few minutes talking to Lori and it is easy to see the pride she takes in the property and in her staff....she is a leader that cares about her team members. We stayed at another Best Western property during this trip and it paled in comparison to the BW Plus Inn at Valley View. Lori's high standards guarantee you will enjoy your stay at this property. Thanks again to Lori and her fine team.....you will continue to earn our business on our next trip to Virginia.

"Way to turn it around"
Xavier W, 28 Mars 2016

Love this hotel. We stay here everytime we come to Roanoke (which is monthly). Kids love the pool and they ate always clean. This trip, our toilet overflowed (quickly water wad every where) and they moved our room with no hesitation. Good job!

"First Best Western"
Jay T, 24 Mars 2016

Quality of service and comfort of room were excellent. Hotel manager worked hard to move us from originally booked handicap room. She rearranged reservations to ensure that we had a king size bed. Staff was terrific, room was comfortable. It was a great respite from being on the road for a week. Value was perfect, everyone should stay there.

"Fabulous Staff! Wonderful breakfast provided!"
karenbV3298KN, 23 Mars 2016

I have travelled from Ontario, Canada to Best Western Valley View several times… Most recently December 2015, February 2016 and I have scheduled again for this coming weekend. The staff are fabulous, the hotel is really clean and the breakfast is great! My 3 year old grand-daughter is starting to learn sign language and the manager taught her how to say cookie (we love having one when we are there > that is provided in the front lobby). She was so happy! The staff are very helpful and make my stay better. The location is great with so many restaurants nearby and the mall a short walk from the hotel. My grand-daughter loves the rubber duckies they give her for the tub. Thank-you to all the staff at Valley View! See you again soon!

"Trip South"
CYNTHIA H, 16 Mars 2016

Hotel was clean, with many restaurants nearby, and they offered a shuttle to dinner and back if we so wished. Hotel was a bit difficult to find and could not go by either AAA directions or GPS. Routine breakfast, good coffee.

"Nice place"
Jennifer S, 16 Mars 2016

The hotel was very nice and the breakfast was delicious but the buffet area is extremely cramped. Would be nice if they had pay per view so we could have watched the fight but other than that no complaints!

"Unhappy with check in"
kimberlyguy, 16 Mars 2016

The hotel stay was great other then check in. The girl at check in was very rude which started off the stay their unpleasant. The room was very clean and comfortable. The breakfast in the morning was great.

"Great experience"
Sharon M, 15 Mars 2016

Second year staying on way home. Always friendly. The beds are comfortable. Our room did have a pretty major stain in front of the refrigerator. Will stay here again. close proximity to many restaurants, not far from the inter state.

"good experience"
Howard W, 15 Mars 2016

The hotel, and all of the staff, were first class! The rooms was clean and very comfortable, and all of the staff were friendly and helpful. Continental breakfast was good. location was ideal for getting to and from airport and around Roanoke.

"Very nice stay"
Harry K, 12 Mars 2016

Very nice Best Western, friendly helpful staff, clean, neat, nice lobby. Good breakfast in AM. Staff helpful about local dining options for dinner. If you're sensitive to noise, ask for a room facing the entrance side of the building. Our room looked out more toward the rear and the local highway behind us was pretty busy with traffic, particularly in the early AM causing just a bit of noisiness, but not terrible. Would stay here again. Nearby shopping mall and restaurants.

"Requesting our $25 gift certificate for stays on Sat. Feb 27, and Fri. March 4, in Roanoke, Va."
User, 07 Mars 2016

All employees we encountered during our two visits were very helpful and extremely courteous. Rooms were clean and comfortable. Check-ins and check-outs were expedited and our requests for directions were precisely addressed. Airport shuttles were on time and easily accessed.

"great stay"
Mary S, 04 Mars 2016

I had a great stay at the Best Western. The breakfast was great. They kept cookies out at the check in and they had tea, coffee etc too! It was a little tricky getting to the building..you could see it from the highway but had to wind around to get there.

"Winter break"
Gary S, 02 Mars 2016

Room was very clean. Breakfast was good. Only problem is that the breakfast serving area is too small and too crowded for the large number of guests. Attendant did a good job keeping the items stocked, but again not a good location and size to try and feed so many guests. Very frustrating!!

"great hotel"
Coleman K, 02 Mars 2016

looking for pet friendly place to stop, this is the best. Good price, rooms clean, good service, excellent location for variety of restaurants or fast food. Grassy areas to walk dogs. Located in shopping center if you want that experience

"Trip away from home"
O7198OImaryw, 01 Mars 2016

My husband and I just wanted to get away from the house so we stayed two nights. It was very clean and everyone was friendly. It was the lowest price hotel in the Valley View area. Lot's to do like movies, shopping, eating out. It was fun. It would be nice if you had a little area where you could buy a few things like ice cream.

"clean, fresh, indoor hallways; traffic noise on street side."
ejwo321, 29 Février 2016

This is a relatively new building and it was pleasant and clean. The staff we dealt with were very friendly. the only problem I had was the traffic noise outside. We were on the road side of the building, not the pool side. Also we were not far from the lobby, so the early risers and smell of breakfast cooking also woke me off and on. We had the AAA club low rate, so for the price it was very good.

"Staff"
Oooooi, 23 Février 2016

The staff could be a little more friendly like the head people. It also don't give you that many wash clothes no refrigerator. The wash clothes wasn't that Clem the towels were cleanser. I recommend new ones

"Nice and clean"
Kathi R, 23 Février 2016

Quiet, friendly, clean, love the fresh cookies that greeted us. Nice full hot breakfast., more than just a waffle. Comfy bed, tub, spacious.i would defiantly recommend a stay here. Lots of parking too. Nice staff.

"infested with mold"
William B, 21 Février 2016

all rooms showed to me as well as common areas had visible mold everywhere. It was bad enough that I had to leave due to an allergic reaction.it was on the fixtures, bedding, carpet, and walls. it was in the common areas as well as both rooms they tried to show me. I usually will not react to mold unless it is extreme. here I actually had trouble breathing it was so bad.

"In Roanoke to visit family"
J9367AXmaryb, 20 Février 2016

A wonderful visit with my great granddaughter , with friendly assistance of staff. She loved the swimming pool, the statue of the child flying a kite, the 'duckies' for the tub, the breakfast choices, the friendly staff, [one who remembered her from December]

"Ice/snow storm rendered no electricity"
MsLela, 19 Février 2016

Due to an ice/snow storm , I didn't have electricity for almost 3 days. I could not find any hotel on my side of town that had a vacancy. I found a night at a different hotel but could not afford its price for the second night. But I was so glad I came here. Although I did not get a chance to enjoy the indoor pool, it looked inviting. The staff from the GM, to the front desk, to the room attendants, to the breakfast attendants were super nice. They actually speak to you and smile. The beds and pillows were very comfortable. Plus, the location is awesome. It is right down the street from the Valley View mall. It is walking distance to the best Chinese food restaurant in Roanoke, the Red Palace- the Valley View location. There are other restaurants all around such as Applebee's, Fridays, Longhorn, Red Robin, And too many others to name. So in case you are wondering about my recommendation, yes I recommend you stay here. :)

"A very Pet Friendly motel."
Mike J, 18 Février 2016

During my stay, the staff was very attentive to both my needs and the needs of my pet Shih Tzu Callie, even to the point of greeting Callie by name. I would not hesitate to recommend this hotel to others.

"Great overall"
Wahoo1984, 11 Février 2016

Conveniently located near airport, shopping, dining, and I-81. Friendly helpful staff and nice, quiet accommodations. Great breakfast selections. Comfortable and family friendly with a nice indoor pool for the kids or road-weary drivers.

"Great stay!"
stevefM7109UT, 11 Février 2016

Staff very helpful and friendly. Great price! Clean remodeled room. Close to area restaurants. Very good breakfast! Will be back as I travel to Roanoke often. This was a last minute find and I couldn't be happier!

"Great Place"
C F, 10 Février 2016

This hotel has clean rooms and a nice heated pool. It is close to several restaurants and the mall. They serve a full hot breakfast with plenty of choices. The staff is courteous. I choose this hotel always when coming to Roanoke.

"Everything and more"
nhhaney, 10 Février 2016

Outstanding! Many thanks to the management and staff for going over and above the call of duty to help out our animal rescue group! We drove overnight from Tennessee to meet another rescue group from Connecticut to deliver a huge load of former shelter dogs and cats on their way to the cool, blue north! Best Western at Valley View was kind enough to allow us to use their parking lot to transfer the dogs from our vans to their next ride to complete their journey. And they allowed us the use of a room to safely transfer our cats from our carriers to their carriers without fear of escape. THEN they allowed my exhausted copilot and me to check in early so we could get some much needed rest. The room was clean and comfy, and breakfast the next morning was delicious! Everyone I interacted with was friendly and accommodating. I couldn't have asked for a more perfect experience with what could have been quite stressful overall!

"Excedllent"
morganp10, 10 Février 2016

A great place to stay, clean, comfortable, well appointed. Very helpful staff. Convenient to many stores and restaurants and an easy few minutes from downtown Roanoke. Well placed for anyone traveling on I-81.

"Another great stay!!"
FrankWhite1958, 07 Février 2016

Whenever we have to be in the Roanoke Valley there is only one place to stay, the BEST WESTERN PLUS Inn at Valley View! Spotless rooms, exceptional Staff, comfortable beds, and a GREAT breakfast! You do the math! Staff members Kalley, Skyelar, and Josh made us feel welcome and right at home; thanks! We will return!

"Perfect last minute stop!"
VaTraveler08, 07 Février 2016

Stopped in at the last minute one night as we were traveling through the area. We could not have been more pleased! The room was super clean and comfortable. The staff was very pleasant and accommodating. Continental breakfast was hot and just enough before we continued on or way!

"Good Overnight Hotel"
Amy H, 05 Février 2016

We were on our way to Richmond and it was late so we stopped at this hotel for the night. The hotel was clean and the staff was courteous. The breakfast was what you would expect. There were hot eggs and sausage and you could make waffles. There were other items as well to choose from. No complaints regarding our stay. Seemed to be a good location.

"Great Hotel"
hello2665, 04 Février 2016

We stayed at this BW Plus on our way further south. The room was extremely clean and large. There was an indoor pool and a fabulous breakfast. The bed was so very comfy and the great part was..the linens smelled so fresh and clean, as if they were outside air dried...WOW what a great nights sleep. Josh, at the front desk was very helpful in directing us to find a place for dinner.

"BEST Breakfast Plus!"
Tom C, 29 Janvier 2016

Come for the clean rooms and fluffy pillows but STAY for the full "American Breakfast"! Make your own waffle, pile on scrambled eggs, sausage patties, cover with sausage gravy. Then add a side of sausage flavored home fries and a croissant roll. Wash down with nice coffee and orange juice. Ahhhh. Traveling on a diet! I tried to steal the cook but she just laughed and said thanks. Too bad but now we can go back again. There's a pool and workout room too and they were super clean. Take a swim and workout before breakfast to make more room!

"Best hotel in the chain"
Carol_TX_12, 28 Janvier 2016

We stayed in 4 different Best Western hotels over 8 days including 5 nights in this one. This one ranks as number 1. The staff was friendly and responsive and effective in resolving a problem we had with a leaking pipe. There were fresh cookies every night and coffee and newspapers were always available. Breakfast was consistently good. Your fitness room is the best of the bunch. Our room was clean and well maintained. Even during the height of the blizzard the staff was there assuring the welfare of guests. We visit Roanoke several times a year. We have stayed at this hotel twice before (it would have been 3 times, but once they had no rooms available), and we will stay with here again.

"Pleasantly suprised"
LindaCL1961, 27 Janvier 2016

Needed a place to stay for an overnight do to a long drive home. Other than not having a luggage cart available, the experience was perfect. The Manager helped with our bags. The pool, even though its in the lobby, was nice and warm. The room was big and the bed was very comfortable. We've marked this as a favorite for the next time we're passing through.

"Everything you need on the way"
Omri K, 23 Janvier 2016

My wife and I stopped there 2 times on our way and back from Nashville,TN fron NYC. It was great.. great beds,clean and great breakfast.. We stopped there around 11PM.. Got great rates all around. There is nothing better than that.. we gladly come back when we will take our next roadtrip.

"really good"
Andrea P, 18 Janvier 2016

I was in this hotel last week and frankly I was really surprised because the hotel room, service , staff were really good and over my expectation. The room was quite big, with 2 queen size bed and really clean. There was even a big armchair with the possibility to regulate the position and put on also your feet...so comfortable. The bed was really soft and the way I like. 42" TV and fast WiFi . Breakfast not big selection but good. The most important thing...the staff...really really friendly. There are some restaurants and also a big shopping mall just 5-10 minutes walk from the hotel and this is good if like me had no car to move.

"Quick stop while traveling."
Chris C, 15 Janvier 2016

Very nice stop while traveling back from family gathering in western North Carolina, travel quite a bit and first time I have seen a choice between regular and blueberry waffle batter for the breakfast. Great stuff.

"Great hotel with excellent service"
Apatel1987, 10 Janvier 2016

I visited this place last summer and it was one of the good hotel i visited so far. Quite and comfy. Front desk lady was nice. Big room and good breakfast. Lots of good restaurants nearby.Room is clean.

"Little Things Mean a Lot"
writerstout, 10 Janvier 2016

During December and January I've stayed in Best Western hotels in Grove City PA, Columbia SC, and Brunswick GA. This hotel is almost up to the high standard as those, almost, but not quite. Several little things cause this. First, it's difficult to find. Although signed on I-581 northbound there is no indication southbound (where most people come from). Once you find the proper exit (3E) keep your eyes open because it's beside and set back of a Comfort Inn and a Hyatt. Second, they have no infant cribs. Their reservation form has a crib request spot but staff told us they had none and it was for safety reasons. The Comfort Inn has previously loaned their crib to this sister hotel. The Hampton Inn opposite has cribs as did the Hyatt Place next door. I asked them. Third, the only mirrors in our room were in the tiny washroom which made for intimate but cumbersome mornings. One outside the washroom would be nice. Also, we asked the front desk for an empty pitcher for milk and later for a corkscrew for wine (which we needed by then) and in both cases they couldn't help. The breakfast, although adequate, was not up to the other Best Westerns and having only one child's high chair made it difficult for some of the guest families. The hotel is clean and provided a quiet nights sleep but is damaged by this lack of attention to the little things.

"Nice place for most part"
Rosemary L, 05 Janvier 2016

Good location, nice heated pool, pleasant staff. Wasn't crazy about the dogs staying there as I came wanting a quiet place. My child is terrified of dogs so he got upset whenever he saw one in the hall. The lobby computer was freezing up and had trouble logging on; desk staff did not offer to 'fix the computer'.The beds were doubles so unless you are very thin, it might not be comfortable sleep-situation. The rooms were clean and came with a micro-refrig and nice Tv--all worked fine. It was challenging getting the room temp regulated; got stuffy and had to pry open a window at night.

"Great Property, Great Location, Friendly Staff"
Sandra B, 04 Janvier 2016

Valley View Best Western is a great property. Still relatively new. Clean and comfortable rooms. GREAT lounge chair in every room. Located next door to the primary area mall and many wonderful restaurants. Staff was very responsive. They put a cute little rubber duck in the bathroom for all guests. It is a friendly touch that makes you smile. When I told the maid I liked the duck, she offered to give me an extra one to take home. Plan to eat out unless you want to make a waffle or bagel at Best Western. There are many places nearby, including an I-HOP. The other hot breakfast items at this Best Western are not substantial (reheated eggs, potatoes and gravy).

"Pleasant Surprise"
rosemaryw949, 30 Décembre 2015

Comfortable stay and great location at an excellent price. We didn't have time to spend in the area, but consider the multiple dining options and retail stores right outside the front door, a big plus. Well worth the few miles drive off I-81.

"A good place to stop for the evening"
Brandon C, 30 Décembre 2015

Nice building and the rooms were attractive. The hotel is located very close by to food and shopping. The pool looked inviting and the TV had lots of channels. The 24h coffee prepared in the lobby was clutch - we left at 5am prior to the continental breakfast, but could still fill our coffee up.

"Great Stay!!! Will Be returning!!"
Christina C, 21 Décembre 2015

Ms. Lisa was very helpful to me and my daughter during our vacation stay. Ms. Lisa I am still looking for the pool side bin's..lol. Thank you so very much for our wonderful stay at your property. We very much enjoyed it. We will be back!!!

"Clean and nice room for 1 night stay"
jmbaird0012, 16 Décembre 2015

Great hotel at the lower end price range of the better quality hotels near the airport. Stayed one night for business and used the desk and chairs for hours. Bed was above average comfort. Hotel does have pool but we decided not to use it because it is basically visible to the parking lot and lobby area. Breakfast had good variety, was hot, and eating area was clean. For me it was worth the extra $30 to avoid the lower end hotels but not worth the $30+ more to stay at the top tier chains.

"Best Western Roanoke family trip"
jclncsu, 09 Décembre 2015

Room was very clean, HVAC worked well.Breakfast was a disappointment, as website stated that a "Full Breakfast" was included, but it included the normal Continental Breakfast of dry cereal, orange juice, Bicorwaved eggs, both patty and link sausage.

"nice motel, good service"
billp524, 06 Décembre 2015

we had a nice room, The front desk was very courteous, recommending a restaurant and giving directions to locations we were going the next. The breakfast was very good. We did not use the pool. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Best Westerns Plus"
Brenda R, 06 Décembre 2015

I would whole heartily recommend this hotel. Was the best hotel I think I have every stayed in. The location is great. Shopping, dinning, Black Dog Salvage, movie theater and downtown all in one location.

"Roanoke Virgina"
Jodi R, 03 Décembre 2015

Very welcoming clean and comfortable. I always enjoy staying at a Best Western. But this was one of the top best of the line. Look forward to staying again soon on my next vacation. Very quite great parking a mall close by with good eating areas all in a mile or less of hotel.

"Great stay in Roanoke,"
Kathleen O, 02 Décembre 2015

This is the second time we have stayed at this fine hotel while traveling from South Carolina back to CT and we will continue to do so! Staff and facilities were welcoming and location was close to many eating establishments. Heated pool, great welcome bag to Best Western Elite members and cheerful front desk made this a great experience!

"Great hotel"
tamekia76, 01 Décembre 2015

The rooms were very clean and well managed. The service was awesome and the location was right off the interstate. I would recommend this hotel. Breakfast was very nice and the inside pool was a plus. I really enjoyed my stay

"Valley View Best Western"
Susie L, 01 Décembre 2015

Great place to stay with pets. Very pleased with cleanliness of hotel and room. Did not see specific area for dog walking but there were areas that you could walk your pets. Continental breakfast was your average.

"funeral trip"
Jennifer D, 01 Décembre 2015

I had to come into town for my grandfathers funeral. ( this was my second time staying at the best western). They gave me a bereavement rate and when i asked fro a quiet room they put us on the thrid floor and it was very nice. I appreciate that they offered cookies ,coffee and tea upon my arrival and breakfast was satisfying the next morning. We liked the comfy lane rocker in the room when we we just resting! we will be back- just hopefully for a better reason.

"Great place to stop for night"
Lee6060, 01 Décembre 2015

Excellent place to stay for night while traveling. Room was very comfortable & breakfast in morning was ready by 6 am as stated. Will use them again while traveling and recommend to our friends. Front desk was friendly and helpful

"One Night stay at your hotel"
jgpeppe, 01 Décembre 2015

Excellent stay....nice, clean room. Very pleasant and comfortable. The room was well looked after. The heating/air conditioning was working well, the bathroom was clean. The towels nice and soft. The only things we could suggest is to leave an extra box of Kleenex. We only had 2 left in the box and had to resort to bathroom tissue. Not a big issue but that was the case.

"Great stay"
Liana B, 01 Décembre 2015

The front desk area was extremely welcoming and the agent at check in was friendly and accommodating. Stayed three days and overall the hotel and room was kept clean and fresh. Nice breakfast something for everyone. I would stay there again.

"A GOOD NIGHT'S SLEEP"
Linda G, 30 Novembre 2015

My husband & I were traveling back to NY from Nashville. After driving many hours & hundreds of miles, we needed a clean comfortable bed to sleep in. We stopped at the Best Western hoping they had availability, they did. The room was large, very clean, the bed was comfortable & we even got free breakfast in the morning. I did notice they had a fitness room, nice indoor pool but we left early to get back on the road so we did not make use of any of the extra amenities. I would not hesitate to stop here again if I were in the area.

"Comfortable stay"
214patricia, 27 Novembre 2015

On our way home. Room was clean and comfortable. Nice selection for breakfast. Would stay here again. Had elbow room and if we were staying longer had a small closet and dresser for our clothes. Nicely decorated.

"Nice clean place with friendly staff"
Gayle H, 26 Novembre 2015

We have always stayed at a Marriott hotel, but because we had a great experience at the Best Western Plus in Napa Valley CA, we decided to try the one in Roanoke VA. We were pleasantly surprised. Everyone was so friendly and the room was clean and updated. Great value! We paid $40 less than what we would have paid at one of the Marriott's we had considered.

"Nice place"
Clara C, 25 Novembre 2015

This was a nice hotel, close to shopping and various places to eats. I would recommend, rooms were also nice and hotel staff were very friendly. . Everything you need is close by and it's very easy to get around.

"Satisfied traveler"
Ann H, 25 Novembre 2015

I usually stay at Best Western this one was very nice and worth the price Very clean and very nice staff. There was a big variety for Breakfast. It was a lttle hard to find but once you find it there are many restaurants and stores close by.

"one of the best ever"
Gregory H, 25 Novembre 2015

Everything at this Best Western in nothing but top notch. The rooms, the breakfast, were all out standing. If am ever in that area again I will stay there for sure. Close to a lot of nice places to eat and fairly easy to get too.The ouside has a very appealing look and was really nicely decorated.

"Stay after long drive for sightseeing"
R W, 25 Novembre 2015

This hotel was a nice break in the trip. Comfortable room, pleasant staff and a good breakfast to get us on our way the next morning. The location next to extensive shopping made it easy to re-supply and continue our trip. We would certainly stay here again.

"Great Property"
Kim E, 24 Novembre 2015

Stayed at this property 2 nights and found the check in lady (Kim) it to be very nice. The hotel was clean and quiet. The room was warm (it was a cold night), the bedding was comfortable. My only complaint would be the breakfast. It was your typical continental breakfast but most items looked liked they had been pulled out of a package from Sam's Club and put on a serving tray. Not that appealing to me but just my own personal thing.

"Great place to relax"
nomoreclarion, 22 Novembre 2015

Hotel was very clean and staff was very friendly. The location was close to the mall and the airport. Indoor pool, updated rooms Enjoyed my stay and will use again and recommend as a great choice of property.

"Trip to help DAD"
cavkids07, 20 Novembre 2015

The staff was very helpful and pleasant. The room was excellent. The morning breakfast was a blessing in that I could save time in the mornings getting my tasks completed instead of going somewhere to eat. My goal was to take care of some issues at the assisted living facility where my Dad resides.

"Great Place to Stay"
mandsjordan2, 20 Novembre 2015

This was a short trip to view the fall colors but the stay at Best Western was very nice. Clean, the front desk was always very helpful with directions or answer question. We will stay there again, and recommend to anyone.

"My stay at BEST WESTERN PLUS Inn at Valley View"
Kenneth M, 19 Novembre 2015

The room had all amenities. Micro wave, fridge recliner chair and rubber duckies. I loved the recliner. We got a guest bag on entry and breakfast was all morning with great coffee. There was an excellent Chinese restaurant next door. Best yet we used our best Western points to stay free.

"great place to stay"
E1986MZpeterb, 19 Novembre 2015

great place to stay and the prize way right. Nice location and plenty of places to eat with out having to get in the car and go. Plenty of places to shop right next to a mall that is will keep up. This is suppose to be a review telling some one who many words it has to be is just pushing it a little to much.

"Nice place"
Jim F, 19 Novembre 2015

Check in was good. Room was clean and comfortable. Desk helped with dinner recommendation. Needed handicapped room for my wife and desk was very accommodating. Would stay here again if in the area. Close to I-81 and easy on and off.

"Great stay!"
Steven C, 19 Novembre 2015

room was clean and very comfortable, just what we needed after a long day on the road. Breakfast area was a little small and crowded when we ate. But the breakfast was one of the best we've had at RW.

"Roanoke BestWestern Review"
tien-weic, 19 Novembre 2015

The location is convenient - right off the freeway. There are restaurants nearby, so no issue to find a place to eat. The front desk people are friendly - I forgot my wind breaker when I checked out on my way to Gettysburg, called them, they found it, stored it for me until I came back 2 days later and I retrieved it.

"Great Stay and value"
brandyc736, 19 Novembre 2015

This hotel was so clean. So well kept. The value and then to have a hot breakfast included was fantastic. I would recommend anyone to stay here. This was our half way piont driving from PA to Nashville.

"Halloween visit"
Al M, 19 Novembre 2015

Front desk staff extremely friendly and helpful .they wore costumes which was cool.breakfast offering nice.rooms nicer than most in the area.overall great experience.we will return here on our next visit to Roanoke.

"Great hotel!!!"
meshell1231, 18 Novembre 2015

Our stay was great we have stayed there a few times and loved it each time. The staff is very nice and helpful, the rooms are always very clean and comfortable. Really enjoyed the indoor pool and the breakfast.

"Absolutely Wonderful!"
240firstt, 18 Novembre 2015

I enjoyed my stay from the beginning to the end. The staff was friendly and helpful. The place was very clean and comfortable. The breakfast was excellent. I would definitely stay here again and again.

"Visit to VMI"
Vmi_dad, 18 Novembre 2015

Very friendly staff. Arrived at 2am after dreadful flight. Room nice and clean breakfast area. Would recommend to others and price was good. This was a stop on way to VMI. Got pulled over by cop, don't speed in VA

"nice"
Heather A, 17 Novembre 2015

The bed is never quite as good as home but it was close and provided a great nights sleep. As a single female traveler It's also nice to feel safe. Good location for safety and restaurants and shopping.

"Folks.....stay here....this property is excellent, as are the staff."
JRoarkBigGatorFan, 14 Novembre 2015

On my way to Virginia for a business/pleasure trip and I called the day before my departure to book a reservation based on the many wonderful TripAdvisor reviews. I spoke with Skyelar Blair, the Assistant GM for the property. I knew I was in good hands after speaking with her. Arrived on Friday, Nov. 6th at 6;00 PM and Skyelar was working the front desk. Had a quick and very pleasant check in experience and asked Skyelar about a good place to eat. She suggested "Bobby's" in downtown Roanoke and suggested we ride the courtesy van, which we did. The van was operated by Vicky and we had two quick and pleasant trips and enjoyed a wonderful meal in downtown Roanoke, which was quite beautiful and bust that night. We got back to our room and everything was perfect. Wonderfully clean, everything in its place, a nice chair with an ottoman, excellent flat screen tv.....everything you could possibly want or expect in a room at an outstanding price. They even had chocolate chip cookies in the lobby.....looked good but I passed on them. Skyelar mentioned that breakfast would be available at 6:00 AM in the morning but we were up and on the road before that. I booked this room based on other TripAdvisor recommendations and the T/A responses to customer by Lori, their GM, who answers every complaint or concern in detail. I know that sometimes, things don't always work out, I just posted a review today on a bad experience we had elsewhere. But to see some of the reviews by folks that registered a complaint regarding this property convinced me of what I already knew....you just can't make some people happy regardless of what you offer or do. This is a fantastic lodging establishment, staffed by folks who care and take their jobs seriously. Do yourself a favor and stay here....you won't regret it!!! And Skyelar, I hope you are still enjoying your "pride and joy".

"Very vice Hotel"
James H, 08 Novembre 2015

I have stayed at this Hotel numerous times in the past few years. They always seem to have their rooms clean and updated. I have never expereinced any problems at this Hotel. Staff has always been courteous and ready to help.

"Valley View Best Western"
Kathy O, 01 Novembre 2015

I always stay at this hotel whenever I shop at Valley View Mall. It's close to shopping area and restaurants. The staff is always nice and helpful. Clean rooms and east to get to. Roanoke is a very nice area with an additional mall at the other end of town. lots of shopping in this area.

"Quiet, Easy to Get To, Like the Indoor Pool"
KellyAnn294, 01 Novembre 2015

We have stayed at this hotel in the past. It is quiet, easy to get to, close to the mall, Starbucks and restaurants. The rooms are clean, quiet and with only three floors, easy to get to. I also love the indoor pool this time of year. The front desk staff is very helpful and friendly.

"Pet Friendly, but They Don't allow Cats"
pinkbird_creates, 28 Octobre 2015

We were moving across the country and needed a hotel that could accommodate our family and our cat. This hotel is categorized as pet friendly but only allows small dogs, not cats. That is not "pet friendly" it is merely "dog friendly," which is a major disappointment for all of us cat lovers and those few of us that have to travel with our cats.

"Nice and clean"
jandlmc, 26 Octobre 2015

Okay for a one night stay passing through. Beds are very small and because of that we will probably look for other accommodations next time through. This is a really nice and clean hotel though and if the beds were larger I wouldn't think about staying anywhere else.

"great hotel, little hard to find"
Lisa P, 25 Octobre 2015

This was a great stay for us. Very clean, modern rooms, friendly staff and a good breakfast. It is inside of a shopping mall and not easy to get to using website maps or GPS. Would highly recommend this BW. It is close to several restaurants and not far off the highway (after we found it).

"Amazing Hotel! Pristine Cleanliness! Fabulous Customer Service!"
Denise N, 23 Octobre 2015

This hotel is pristine & extremely clean. I am the kind of person who is a CLEAN FREAK & this hotel met all my cleanliness needs. The desk clerks are wonderful in terms of being helpful. They go the extra mile in terms of making your stay a great experience. The price was reasonable, but I was a little bummed out because I could not use a coupon from those travel books on the weekend . I used my AAA Automobile discount, and that made the room rate more reasonable. The rooms are very nice, and the desks have marble tops. I would stay here again. They also provide a good FREE BREAKFAST & FREE Wifi.

"A very nice hotel"
seva392015, 23 Octobre 2015

I was amazed at how nice it was considering the cost. I have paid much more for places not nearly as nice. The staff was very friendly and helpful. We would certainly recommend this hotel to anyone traveling in the area.

"An Excellent Stay"
Susan M, 22 Octobre 2015

We arrived tired and hungry after a full day of traveling the Blue Ridge Parkway from Asheville, NC - everything from check-in to check-out was A1 - it was nice to find restaurants within walking distance as we really needed to stretch our legs. This hotel was clean and inviting, the room and bed were comfortable, and even though there was a proximity to the airport, we never heard any airport noises. Truly a good experience and we will certainly consider this hotel if we are ever in the Roanoke area again.

"Great value hotel with great staff"
dexter590, 21 Octobre 2015

If you want a clean, good value hotel, with a friendly professional staff this is the place. It is not the Ritz but it is a great value(if like me you do not want to afford the Ritz) it is clean and conveniently located. I have always enjoyed staying here and the staff are welcoming and friendly and professional.

"Clean and Comfortable "
judyfoody, 18 Octobre 2015

After 8 hours of travel down I-81, my husband and I were having a difficult time finding a hotel with any vacancy. (Lots of college activity, fall road trips, etc. ) We have stayed at Great Western hotels previously and have always been pleased and luckily for us booked there last room! The hotel was clean, room and bathroom clean, fresh and comfortable! Staff friendly and helpful! To the idiot a few reviews ago, this is not the Ritz!!! It is what it is supposed to be, a substitute for home after a long day of travel. And that they do very well!

"Great Place Again!"
HwyTrippin, 17 Octobre 2015

Stopping for the night, we came here and realized we had stayed here 3 years ago when traveling. It was great then and is great now. Rooms are clean, tasteful, and equpped with whatever you need. Staff members are polite and helpful. It is located near the mall and any restaurant you could think of. Great place to stop for the night and have a good meal and a coctail close by. Glad we stopped again.

"Very pleased"
jeffreyr517, 16 Octobre 2015

The staff was MORE the accommodating, room was very clean, even the remote clean! (rare) Though it only served a breakfast, that was great too! Near plenty of restaurants for lunch and dinner! Next time we're in that area, well go out of way to stay there! Near highways, so don't have to travel any distance to come or go!

"Excellent and relaxing stay!"
FrankWhite1958, 14 Octobre 2015

On a 3 day get-a-way with our grandson and chose the Best Western Plus at Valley View to spend the evening. Nice, relaxing, and clean; convenient to attractions and shopping. Friendly and helpful staff mark this as a favorite stopping off point while in the Roanoke Valley.

"Worst hotel stay in 10 years"
P273YYdavidc, 14 Octobre 2015

The room was not ready at checkin at 3 PM took what was available. Room not cleaned or made up by 430 the next day. Staff was not apologetic but they were busy getting ready for new guests. Had to ask twice for clean towels. Thermostat in room did not work. I travel a lot on business and staff attitude could have helped the situation but they acted like unhappy employees.

"Good Night at Valley View"
Lajuanda M, 13 Octobre 2015

The room was comfy and cozy. The pillows were awesome as I have neck problems. I will return to Best Western Plus in Roanoke, VA as often as I am in the area. It is very close to a shopping mall and restaurants. Great value and great service.

"Value and service"
editor75, 11 Octobre 2015

Excellent facility, easy accessed from Interstate, located near shops and restaurants. Well appointed and maintained with a very friendly staff and a terrific breakfast assortment. Check-in and check-out are effortless.

"Needs refurbishing"
Julie T, 04 Octobre 2015

This is definitely not up to the standard of a BW Plus. Needs to be reclassified and updated. The room was decorated with dark colours, ie carpet, furniture, walls. The bathroom needs updating. In general a tired hotel which I found to be depressing and disappointing.

"Better hotels for the same price on the same street"
HappyWanderers5, 02 Octobre 2015

Hotel is dated. Rooms are dark and our room featured a greasy headboard. The walls also were dirty in spots. The fact that dogs are permitted also turned us off. There are better choices in the same vicinity. Also if you book this hotel earlier than you need it, you'll likely pay higher than you need to. The rates fluctuate wildly it seems.

"Clean, Friendly, Accepts Pets"
David L, 26 Septembre 2015

The front desk folks are friendly and accommodating. The room doesn't have a freezer, and they gladly offered to keep our ice packs in their main freezer for us. Lots of eating places nearby, plenty of shopping if you need it. Nice clean property, would stay here again.

"Great Place"
Taj H, 25 Septembre 2015

I was very impressed with the service that was provided. The room was very comfortable and clean. The indoor pool was a big hit with y 12 year. Overall I was extremely happy with my stay. Its a great hotel to stay in the area especially if you are travelling with family and you want a hotel that offers a stay at a affordable price, this is a great bargain..

"way below expectations"
Rick B, 24 Septembre 2015

this is NOT a 3-star; it's barely a 1.5. AC did not work correctly at all, and hotel staff was clueless. Dirty room with STAINED headboard. Room clearly needs to be redecorated and hotel mechanicals need to be updated. And staffer on duty on Saturday AM was NO help; acted as though our issues were a case of "tough luck". POOR POOR POOR!

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