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Best Western Plus Hotel Inn at Valley View, Roanoke

4.5/5  - basé sur 1182 notations.
5050 Valley View Boulevard NW, 24012-2038, Roanoke, United States - visualizzare mappa

Il Best Western Plus® Inn at Valley View, situato all'uscita dell'Interstate 581 nella Virginia centrale, offre un servizio cordiale, confort imbattibili e una posizione ideale a solo un chilometro e mezzo circa dall'aeroporto, dai negozi, dai ristoranti e da altre attrazioni: per scoprire la città e gestire al meglio gli affari. Subito fuori da questo affascinante hotel di Roanoke, che sorge in posizione centrale, gli ospiti troveranno numerose attività, divertimenti e attrazioni turistiche. Gli appassionati di shopping potranno fare acquisti al vicino centro commerciale Valley View, i fan sportivi potranno assistere alle partite organizzate al Moyers Sports Complex, gli amanti della cultura potranno visitare il Berglund Center e il Taubman Art Museum, mentre gli amanti della buona tavola apprezzeranno senza dubbio i piatti preparati con gli ingredienti freschi locali al mercato in centro: tutto a breve distanza in auto dall'hotel. Gli ospiti di questo hotel di Roanoke, interamente per non fumatori, soggiorneranno in camere arredate con gusto, tutte dotate di televisore LCD a schermo piatto da 37 pollici con canali via cavo/satellite e HBO® e di accesso wireless a Internet ad alta velocità. Gli altri confort proposti dal Best Western Plus Inn at Valley View includono piscina interna riscaldata e colazione all'americana completa gratuita servita ogni mattina. Gli ospiti aziendali che soggiornano al Best Western Plus Inn at Valley View apprezzeranno anche le strutture meeting di questo hotel di Roanoke, in aggiunta ai servizi business, alla navetta per l'aeroporto gratuita e alla vicinanza ad alcune aziende locali, tra cui Advance Auto, Carilion Clinic e Norfolk and Southern Railroad. Prenota e risparmia al Best Western Plus Inn at Valley View, l'hotel dall'atmosfera più cordiale di Roanoke. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Hotel Inn at Valley View

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 1184 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
658
Molto buono
332
Nella media
122
Scarso
41
Pessimo
31
CONSULTARE I PARERI SU
Affari Affari
172
Business Business
156
Da solo Da solo
96
Di coppia Di coppia
258
In coppia In coppia
386
In famiglia In famiglia
402
Viaggio con amici Viaggio con amici
70
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Nearly new, nice place, put it on your list"

5
12/07/2018

This place was very nice, especially for the price. Clean room and hotel, nice breakfast. They have a washer and dryer that guests can use. The bed was very comfortable. Don't be afraid by the price, it is a nice place to stay.

Steve C, General Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you for your very kind review. I realize how lucky I am to have this staff in place. They are all very concerned about a guests experience. I think it shows. Hope to see you again soon.

"clean, with helpful staff and pet friendly"

5
11/07/2018

we were traveling with our dog and the pet friendly rooms are near a convenient back entrance on the first floor. though the rooms are pet friendly, they are very clean. the only draw-back is if your room is right next to the door, you hear it bang as guest go in and out

Steve C, General Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you for your kind review. As a dog owner myself, I hold comments concerning our fur families especially close to my heart. We have a wonderful staff here and each take pride in their job. Concerning the noise caused by the door, I have ordered a new door closure. This should help with the noise.

"One night stay"

5
08/07/2018

Clean room, Sauna was very helpful, safe stay, safe area... moving Best Western to the front of the list... smell clean, bring the kids very affordable ... free wifi... free breakfast.. access to gym.. awesome

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. I'm glad you enjoyed your visit and our breakfast selections, fitness center and free wifi. I hope you will visit us again soon!

"??"

4
17/06/2018

A convenient place to stay. Off the highway. Shopping mall and restaurants within walking distance. Staff always friendly and helpful. Indoor pool right off front desk. Accepts military/veterans with discount

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. We have a great location at the Valley View Mall complex. Plenty of shopping, restaurants, movie theaters and more. With lots of options for hotels in the area, thanks for choosing to stay with us. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, inc.

"Nice for a night"

3
03/06/2018

We stayed here while traveling the Blue Ridge Parkway. It was conveniently located near the mall, Walmart and lots of dining options. The room looked nice and felt clean. The toilet was clogged upon our arrival, so after a trip to the front desk I was offered a plunger, which fixed the issue. At the breakfast had multiple hot and cold options but was not very tasty. When people passed through the fire doors to take the stairs, the doors would slam shut shaking the closest rooms doors. We weren't staying in one of those rooms, but I feel bad for those who were. I think this hotel was a little overpriced and for the money, I would try one of the competitors.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. I'm very sorry we didn't live up to expectations. I will review your comments with the staff and hopefully you will give us another opportunity. Gary Purvis VP of Operations Dominion Lodging, Inc.

"BW Valley View"

4
31/05/2018

Great stay except for a 27 minute check in on this trip that should have been no longer than 10. The desk clerk should realize that there were a number of people checking in who had just come in from the road. A second desk clerk was training and unschooled in what to do. The senior staff spend a great deal of time talking to a pizza delivery guy, needed to shift to bail out the new worker, and then took a chatty long time to check in the guests waiting in line ahead of me. Those waiting behind me were rolling their eyes. As always there needs to be better signage to find the hotel for those traveling from distances. Remember that many people who stay here are driving an extra distance from I-81.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. I'm so sorry your check in took that long. There is not excuse for that and I will discuss this with the front desk staff. I wish we could have additional signage to help direct our guests, but due to local restrictions, we are unable to. I hope you stay with us again in the future. Gary Purvis VP of Operations Dominion Lodging, Inc.

"1 night's rest"

3
30/05/2018

Stayed in this hotel for 1 night back in March. It was average. The person at the front desk checking us is was very nice. Very quick and easy check in. Good selection for breakfast. Loved the handrails in the tub/shower. WiFi worked well and did not require a password (while we were there). Ok for a 1 night stay.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us, I'm glad you had a nice visit with us. Thanks for sharing your comments for others. Please visit again soon! Gary Purvis VP of Operations Dominion Lodging, Inc

"Road trip pit stop"

5
28/05/2018

We found the Best Western Valley View to be everything we expected. The building is well-maintained, the rooms are clean, and the staff are professional and helpful. Location is also excellent in terms of access to the highway, and being only a few minutes from downtown. Despite backing onto the highway, our room was very quiet and private.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks so much for the nice review. We do have a great location near Valley View Mall with lots of restaurants and shopping, and we're just a few minutes drive to downtown Roanoke. I hope you will stay with us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Great stay near Blue Ridge Parkway"

5
26/05/2018

Room was good, large room and comfortable bed. Clerk who checked us in was very helpful, gave us directions to the Star on Blue Ridge Parkway. Breakfast was wonderful, they have delicious muffins and wide selection of items for breakfast. Breakfast room is small but additional seating is available in and around breakfast room.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. I'm glad you enjoyed our breakfast selections and the comfortable bed. The view of the entire valley is magnificent from the Mill Mountain Star. I'm glad you were able to visit there. Please come see us again and take in more of the beautiful Roanoke valley. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Very nice"

5
18/05/2018

The staff was very nice /friendly very nice place to stay. Very nice breakfast. Very clean rooms. Loved the area. We have stayed in alot of motels, can't say anything bad about it. Very helpful staff with a good attitude.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for the nice review. I am please our staff was able to assist you in a friendly manner and your stay was enjoyable. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Stay"

4
13/05/2018

Nice hotel. Clean. Surrounded by plenty of shopping and restaurants. Beds were a little soft but overall a nice hotel. Management went out of their way to help us out when a guest of ours had to cancel at the last minute due to going to the hospital.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for staying with us. I hope your friend is feeling better and has returned home from the hospital. I'm pleased our staff was able to assist with the last minute change. Please visit us again soon! Gary Purvis VP of Operations Dominion Lodging, Inc.

"Hard to go wrong with Best Western"

5
12/05/2018

When selecting a hotel/motel for an evening's stay, I usually gravitate toward a Best Western, if one is available. I'm almost always glad for the decision. The Roanoke BW was no exception. It was conveniently located near shopping and a number of restaurants, and provided ample parking. A full size luggage cart was provided, always a plus. The room itself was spotlessly clean, and all the appliances in working order. The bed was quite comfortable, with an ample supply of pillows. The heating system was very quiet and performed flawlessly. Breakfast in the morning was excellent, with a selection of food to satisfy everyone. Kudos again to BW!

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thank you for being our guest and for such a nice review. I am pleased you enjoyed our hotel. Thank you for being a loyal Best Western guest. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Nice hotel"

5
01/05/2018

Nicest best western we have stayed. Beds and pillows very nice, clean, great breakfast variety! Close to many restaurants for quick dinner. Stayed here before we started the Blue Ridge Trail South to Asheville. highly recommend!! Friendly staff

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks so much for choosing to stay with us. I'm glad your visit was enjoyable and you liked our breakfast selections. We do have a great location with many restaurants and a large mall right in our neighborhood. I hope you will visit us again soon. Gary Purvis VP of Operations

"Nice Pet Friendly option"

4
27/04/2018

We make this a stop 2x a yr for travel with our small dog. They are always accommodating and friendly. The hotel offers nice outdoor area for dogs and does a nice job in maintaining a clean hotel while allowing pets.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
From one dog lover to another....thank you for your review! We do indeed accept dogs (two is the max) and there is a $20 cleaning fee ($5 additional for the second doggie) for your stay (not per night, just per visit) This helps us make certain the room is deep cleaned and ready for our next guests. If you have any suggestions, we'd love to hear them. Email me at [email protected] and let us know what else we can do to make your stay even better next time. Thanks again, Lori and staff

"Great location, Great facility"

5
25/04/2018

Convenient, clean, pet friendly. Staff is helpful. There are a number of restaurants in the area. Convenient to the airport and shopping mall. Pet rooms are quiet - no noise from others. Nice pet walking area.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello! Thank you for taking time out of your busy life to leave us a review. We hope you enjoyed our beautiful area. We're also close to the Blue Ridge Parkway, Appalachian Trail and Smith Mountain Lake (and lots of history!) Please come back again soon. We'd love to host your stay. Lori and Staff

"Pretty good, not great."

3
23/04/2018

This hotel was average. It was clean but needs updating. The staff is friendly. I would have appreciated a comfortable outdoor seating area that was separate from the people smoking outside the pool area. My other suggestion is to install more towel holders in the bathroom. My husband thought the mattress was poor because he has a finicky back.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Jennifer, Hi there! Thank you for your review. Darn it! I was hoping for a better then Pretty Good from you. We have recently been renovated with new almost everything.....even the beds. Some people tell us they're too high because of the pillow mattress but they usually rate around a 9 out of 10 on the satisfaction scale. We hope you come back again soon. Email me at [email protected] and I'll personally make the reservation for you. Have a great week! Lori and Staff

"Clean, Comfortable, Convenient, Cost-Effective"

5
22/04/2018

Great stay for an overnight while we were visiting colleges with our daughter. Will definitely stay here again. Room was clean (room 314). Nice touch with the rubby ducky in the tub. Bed was very comfortable.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Kitkat, Oh, nice! I hope your daughter selects a college near us so we can take care of you again. Did you take the ducky with you? It's yours to keep. Please email me the next time your visiting and I'll make your reservation for you.I'm at [email protected] Have a great Spring! Snickers (aka Lori)

"beautiful stay at the inn"

5
18/04/2018

nice stay, but bed too hard....it would have been great, if i could sleep comfortable, but all and all i enjoyed my stay.......very hospitable, my family really enjoyed the amenities, and the breakfast were the best, i would defiinitely stay at best western in the future, i plan on visiting the ROANOKE VIRGINIA area MORE OFTEN

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Goldilocks, Thank you for taking the time to give us a review. Happy to hear the family enjoyed the visit. Isn't our breakfast yummy? The dining area is soooooo small, but the food is delish! Since I know you're coming to Roanoke often, please email me at [email protected] and I'll make your reservations for you. Much easier than calling or going through the process online. See you soon, Lori and Staff

"A pleasent stay"

4
18/04/2018

The front desk people, both check in and check out, were very friendly and helpful, as were all the other people working there. It was a quiet place and close to eating places and close to stores where you can obtain that 1 item you always forget to bring.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Noya, Nice review! Thank you. Remember, we usually stock many things you might forget too. Most are complimentary. Just ask and we'll bring you what you need or help you find the best place to get something. Please come back soon! Lori and Staff

"nice stay"

5
16/04/2018

Room was clean and plenty of large soft towels available and staff was helpful and pleasant. Staff spent time going over possible dinner choices in restaurants locally and came up with a nice place with good food.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Webstayman, Hi there! Where did you end up eating? We won't recommend a restaurant that doesn't take care of our guests or the food isn't that great. One of our favorites is Carrabbas. Their service level is awesome. Please let me know if you're in the area again. I'll make the reservation for you. Email me at [email protected] Have a great Spring! Lori and Staff

"3-ways to gun"

5
16/04/2018

All employees gave great service. Breakfast was very good room and hotel very clean the swimming pool is nice clean everybody catered to us being uncomfortable no problems with check-in or check-out the night shift front desk person was very helpful again getting us a room under are reward points

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
I'd love to know what your title "3-ways to gun" means. I'll just have to make something up. ;-) Thank you for staying with us. Your review gives the staff the "atta-boy" that helps them do even better next time. Come back and see us again soon, Lori Womack General Manager

"Amazing Hotel"

5
16/04/2018

Young man behind the desk welcomed us with open arms. Super clean hotel inside and out. The room was comforting and welcoming. As always the breakfast was very yummy and a lot to choose from. Definitely will stay here again!!!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Ronald, WOW! Thank you so much for your "Amazing" review! We're so not perfect and we sometimes miss things, but boy, do we care about our guests! We're really glad you noticed. We hope you have a fantastic Spring/Summer season and come back and visit with us soon. Lori and Staff

"Good Sleep"

4
06/04/2018

After long day on the road, was nice to pull into this Best Western! Clean, comfy rooms....friendly staff....large bath room all needed after being in the car for hours. Highly recommend! Breakfast was the usual fare, but nicely served.

"Great value!"

4
05/04/2018

We were travelling to Florida. Stopped there for the night. Recently renovated, we got the room for a mere $75 on my Best Western Rewards number. Close to a bevy of restaurants, you can easily walk to your favourite food.

"Great hotel, great location"

5
05/04/2018

We travel with two small dogs and look for pet friendly hotels along I-81. This is a little off of 81 but well worth the detour. It's clean, comfortable and the staff are friendly. Good value for the money. Pet area is grassy and waste bags are provided. Hotel is in a great location in a large shopping area. We were able to find a restaurant open late at night on Easter! I was afraid we'd be out of luck for food since we arrived after 9 pm. We will be back!

"Let us in early..."

5
04/04/2018

I called the hotel early the day of our arrival to see if they'd let us in to our room early because my dad was not feeling well. They let us in our room at 11am. We were so appreciative of Lori & the staff! It meant a lot because he just wanted to lie down & relax. We were 5 hours away from home & on the 2nd day of our trip. Our room was literally spotless. The beds were wonderfully comfortable! The breakfast room is pretty small but it was what you'd expect for breakfast food. It was good & the lady working the room was super sweet! The only gripe we had (Rm#317) is the shower was really hard to get adjusted. Either too cold or too hot. Otherwise, keep up the good work!!!!

"Great Comfortable Room and Very Quiet"

4
03/04/2018

Check in was long due to computer issues. Everything else was fine. Room was very clean and mattress was comfortable. The best amenity was a chair and ottoman with a sufficient reading lamp. The breakfast area is small but adequate. The food was typical but an added touch was half an orange wrapped in Saran Wrap. Would certainly come back to this property .Staff was very courteous.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Sandy, Hi there! Thank you for your kind words about our hotel. We appreciate it very much. The orange you enjoyed is fresh and cut in two but you're of course welcome to have as many as you'd like. :-) I'm glad you will come back if in the area. We're looking forward to your visit. Thanks again, Lori and Staff

"Great, comfortable stay"

4
29/03/2018

Clean, comfortable room. Front desk staff was very helpful and pleasant. Breakfast was very nice. Easy access from highway and close to the airport. Everything you may need or want is within 5 minutes. Will definitely stay with them again!

"Great Experience"

5
29/03/2018

Very accommodating and friendly. The front desk could not have been any nicer and help me immensely with a late night check in. The room was clean and found everything I needed. The front desk helped with directions and specific needs that I required, went out of their way to help

"Daughter Move"

5
24/03/2018

The staff was very helpful. They greeted you every morning and every time you came in. there was a misunderstanding at check-in, and they corrected it. The breakfast is very good. Great verity of breakfast food.

"Two restful nights!!"

5
16/03/2018

I was here on just one assignment and decided to stay at this BW because it was close to where I needed to be. Patrick, the guest attendant, was friendly and courteous and made me feel welcome. The room was clean and fresh. The king sized bed was quite comfortable. There was a rubber duck by the bath tub! Pretty funny and I found out later it was a part of their tradition at this BW. I like that. When I was done with my assignment, I found out that I had another one. I quickly called BW and Patrick made sure I had a room. This room was a handicap room but was still very clean and fresh smelling. The king sized bed was just as comfortable. The bathroom should accommodate a handicapped person and I got another rubber duck! There are chain restaurants nearby. The breakfast at the BW is typical for the chain. The kitchen attendant was friendly and courteous. The staff here sure know how to make me feel welcome! I would go back again!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Leo, Patrick loved seeing his name on Tripadvisor. Thank you so much for giving him "attaboy". It always helps inspire us to do even better when we're encouraged. Please come back and see us again soon. Lori Womack General Manager

"A great stop on the corridor"

5
05/03/2018

Excellent location next to multiple restaurants and stores. Hotel is off street and quiet. It's a newish setup with hot water instantly available. The mattress had a pillowtop which increased comfort. The room was smaller but well appointed with newer linens. The staff were friendly and not intrusive. We enjoyed the breakfast bar which was high end for BW with bacon, omlettes and waffles and is open to a generous 10am. The breakfast are is small though, just a heads up. We will add itvto our stopover list.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Dear Fran, We're so grateful you not only stopped to stay with us, but also took the time to review your visit. Such kind words. Please come back and see us again soon. Lori Womack General Manager

"Great stay"

4
04/03/2018

This hotel was very clean an comfy beds Nothing here to complain about I didn't have breakfast so i cant judge that .The Housekeeper did a great job on our stayover service wish i got her name to put on here i was in rm 109 march 2-4 Will stay again next time I come to Roanoke

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Krose, Hi there! Her name is Sybil and I wish you could have seen the smile on her face when we told her about your comments. :-) We always say we're not perfect, but we love trying to be! Thank you for telling us we're on the right track. Have a great Spring! Lori Womack General Manager

"Nice and Friendly"

5
03/03/2018

Stayed here for a school visit my daughter had a couple of weeks ago. We were greeted with this adorable ducky in the bathroom. I booked 2 rooms and they both were great! The staff was warm, friendly and happy. The management was visible and kind. Breakfast was available but did not have time to try it, but the cookies in the evening were yummy!!!?? Location wad perfect for us. Right off the highway, 5 mins from the mall, airport and tons of restaurants??. 10 mins from the school central to everything we needed. Would come back in a heart beat!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello there! Did your daughter like the school? Roanoke College or Hollins? I don't remember. Hopefully all goes well and you can visit with us a lot when you visit her. :-) Thank you for taking the time to review us. We hope to see you again soon! Lori Womack General Manager

"Good place for a break"

5
18/02/2018

We stayed one night on our way south, and really enjoyed our rest! The hotel is clean, rooms are very comfortable (the "plus" really makes a difference!) and breakfast is hot and delicious. We will stay again any time we are on the road.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Linjons!! Hi there! So glad you enjoyed everything. I agree that the plus makes a difference...PLUS...we love serving our guests. Hope to see you again soon! Lori Womack General Manager

"Very clean and new"

5
17/02/2018

Stayed here for one night to visit Black Dog Salvage. I searched it on TripAdvisor and chose it based on price and reviews. The lobby and breakfast area are on the smaller side but very clean and seemed new. Our room was on the larger side and everything seemed very clean and new. The bathroom was average in size and it too seemed very new and very nice. I would stay here again.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Tim, We hear it a lot that folks are here to visit Black Dog Salvage. We also have a lot of history and museums, of course the Blue Ridge Parkway, shopping, restaurants...oh, gosh...so much to do. (So you'll have to come back) ;-) Thank you for reviewing us and we hope to see you again soon! Lori Womack General Manager

"Great hotel"

4
04/02/2018

Clean hotel. Good location. Nice room and furnishings. Great bed and bedding. Nice towels. Unfortunately no hot water for our showers (2 people). Nice shuttle van driver. We liked that the coffee filter tray was also wrapped new in plastic since it was separate from the coffee.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Funtodance, We love to dance too! (but we're not very good at it!) Thank you so much for the kind words. As I mentioned in the review before yours, yes we did lose power (actually it just was out long enough to kick off all computers, our phone system......and our hot water heaters). :-( Fortunately, quick-thinkers reset the boilers and all was well. Imagine how panicky we were! ;-) Please come back soon and see us. We might even Salsa with you in the lobby! Lori Womack General Manager

"Cold shower and poor wifi"

3
03/02/2018

Was looking toward to a nice hot shower but was disappointed. Wasn't cold but barely warm. Poor WiFi , could not use internet on my phone. Room could be vacuumed better but rest of hotel was clean. Staff was pretty friendly but not exceptional compared to other BW. Breakfast was good. Pool area was warm and inviting, water was warm. Not our favorite BW.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Mel, Thank you for leaving us a review. Yes...ugh...we lost power and it knocked the hot water off just long enough to cause some folks to only have warm water. We got it back up within an hour....so it quickly got hot again. Unfortunately, not in time for your shower. I'm so sorry. Also, I appreciate you notifying us about the wi-fi. We're looking into it. Take care, Lori Womack General Manager

"Nice staff...terrible stay."

1
30/01/2018

Stayed here because it was the only place that would take dog. Large gap under door..feet like i was sleeping in hallway. Very loud first floor. Uncomfortable bed and dirty sheets. I was itching all night! I didn't feel particularly safe either.... Bathroom old and gross. Keep driving.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you for reviewing your stay with us. I'm sorry you didn't enjoy your visit. The good news is that we're nice. :-) Dear Readers: The room this guest is referring to is Room 121. If any potential guest would like to look at this room before they make the decision to stay with us, we'd be happy to show it to you. Lori Womack General Manager

"Excellent Choice when Traveling with Pets"

5
22/01/2018

Stayed 1 night in December while driving cross country with 2 kids and a very senior dog. From the first booking conversation to check out, we felt welcomed and satisfied with the our room, the service and breakfast. Well worth the price. Received a 1st floor convenient room for dog walks. Room was clean and well laid out. Reception and staff were friendly and helpful. Appeared happy to answer questions. We liked it so much that we booked a Best Western Plus for our next stop in Little Rock, Arkansas. Big mistake. It did not come close to this hotel. Would stay again. Thank you for making our stressful trip much easier!

"Excellent option for Roanoke"

5
28/12/2017

I have stayed at this Best Western a couple of times when driving north or south on Highway 81. It's a great option for the Roanoke area. The only issue with the hotel is finding it, tucked behind a shopping center in a warren of side roads. Make sure to use your GPS when looking for it.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Angel, Thank you for leaving a review about us! I wish the roads were better marked around Valley View mall but I'm considering standing outside with a goofy costume spinning a sign to help our weary travelers. ;-) Now that you know where we are, please stop by again soon. Lori Womack General Manager

"Love This Hotel "

5
27/12/2017

1st stayed here in March of 2016 when I was moving from AL to CT. I was traveling alone but my spouse made the reservation for me and our dogs. Upon entering my room, after a 10 hour drive, I immediately felt comforted and welcome. We typically make the CT-AL-CT round trip at least twice a year to visit family, and Best Western Valley View has become our mid-trip ‘home away from home'. 1st floor rooms are typically occupied by pet owners but you'd never know it. Carpet and linens are clean and rooms smell fresh. Rooms and bathrooms are spacious and meticulously maintained. Room decor is warm and inviting and it seems like the whole place is smiling at you. Management is truly on their game and staff is always friendly. I honestly look forward to our stays here and would gladly recommend this hotel to anyone who needs a clean, comfortable, and affordable place to stay in Roanoke, VA.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Tuscguy, Hope you've weathered these Ice Age temperatures we've had lately! Remember during your travels, we're the nice, warm, comfy place that absolutely loves having you here. Thanks much and stay warm, Lori Womack General Manager

"Wonderful pet friendly stay"

5
27/12/2017

Great location. Perfect pet friendly hotel with clean rooms and breakfast. Staff was very courteous and helpful. We stayed at end of hallway so we had easy access to take the dog out late at night which was a huge plus.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Elena, We <3 dogs!! I think we all have puppies here. (And if we don't...we should!) Thank you so very much for staying with us and then taking the time to review your stay with us. Please come back whenever you can. Lori Womack General Manager

"Perfect!"

5
26/12/2017

Room was elegant, very clean and was beautifully appointed. Towels were extremely soft and bright white. The breakfast bar was to die for. It had everything (i.e., pastries, blueberry waffle mix w/fresh strawberries & whipped cream, biscuits & gravy, home fries, sausage, eggs w/cheese, oatmeal w/various condiments, juices, milk, coffee & tea. Everything was so great we already have another reservation.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Linda, Oh, how I wish we were perfect...but we're far from it. BUT!! As long as we were perfect for YOU....that's what's important. Thank you for your kind words. We love, love our breakfast and we're glad you do too! We hope you have a wonderful New Year and we hope to see you again soon. Lori Womack General Manager

"Great place at a great price!"

5
25/12/2017

I enjoyed my stay at the Best Western Plus Inn at Valley View in Roanoke, VA. It's a very clean hotel located next to a mall and 2 minutes from the main highway to get you anywhere in the area. The hotel itself is very clean and updated and the stay includes a nice breakfast. There was a lot to choose from. The rooms had some nice amenities that i didn't expect from a budget friendly hotel. Overall, this is a very nice place to stay.

"House keeping not worthy of one star"

1
21/12/2017

The hotel itself was good, beds comfortable, however, front desk staff upon raising a complaint on even showing a picture of the issue seemed to care less. I spent two nights at the hotel and I pulled back the sheet covering the duvet I found a large stain on the duvet that can only be described as dried blood or fecal matter. This stain was about three inches round and not easy to miss. How house keeping would make a bed like this is unbelievable. I even followed up with an email hoping to get some sort of apology or concern from management but nothing, I travel to this location a few times a year as a stop over heading north and south but based on experience not likely to stay again.

"Wonderful place to stay when away from home."

5
19/12/2017

Outstanding hotel and the employees are exceptional. We enjoy traveling to the south. This hotel is one of our favorite stops while on our way to Louisiana. We highly recommend this facility. The breakfast is delicious.

"very nice room"

5
19/12/2017

We made a special stop here at Roanoke to visit the Links Train Museum on our way home from Florida. All the staff members are helpful & friendly. Our king room is very clean with excellent bed & nice duvet. Breakfast is wonderfully prepared with a nice variety of food items.

"Great Stay"

5
17/12/2017

Nice Clean Hotel, Close to restaurants and a Shopping Mall. The staff was very friendly and helpful. The breakfast was tasty, and well put out. The in room Wi-fi worked well. This is the second time I have stayed here and will do so again if i am in the area.

"Surprisingly nice"

4
13/12/2017

This appears to be a fairly new hotel. Our king room was spacious, with a nice sitting area that included a wonderful leather recliner. The bed was very, very comfortable. The bathroom was also spacious with granite countertop and cherry cabinetry. Wonderful shower. At least 4 sets of thick, thirsty towels were provided. We were adjacent to the airport, but never heard a single plane or any other outside noise. We could, however, hear noise from the unit below us. The staff were all very friendly and eager to please. We would definitely stay here again. Convenient location, too!

"Comfortable stay near shopping!"

5
12/12/2017

This Best Western is very clean and the mattresses were excellent. The continental breakfast was also quite extensive and very good. We need to eat solid breakfasts and did not need to go elsewhere for additional food, which was a nice surprise.

"Great location, great hotel"

5
11/12/2017

I had stayed here once before, so when my flights were cancelled due to bad weather, I immediately called this hotel to check availability. I had turned in my rental car, but it is 5 minutes from the airport and it offers a free shuttle. The Valley View Mall is across the street so walking to it was easy. There are also nice restaurants and a movie theater nearby. The breakfast was great with both hot and cold items. The staff was wonderful — everyone was nice, offered help, and followed through. I would definitely stay here again!

"Best Western Valley View"

5
10/12/2017

This hotel was very nice and clean. Rooms were nice and clean and very roomy. Front desk personnel was polite and friendly. Breakfast was good. Will definitely stay at this hotel again. Parking lot was well lit and landscaped. Really made you feel welcome.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Dear friend! So kind of you to leave such a kind review of your stay! The secret to our success is this: you ARE welcome!!! We love our guests and we try very hard to provide a place you are comfortable! Please come back soon! Stay warm...wherever you may go! Lori Womack General Manager

"Great place to stay."

5
09/12/2017

Nice, new, and quiet. Great staff. Clean rooms with updated furniture. Location convenient to shopping, dining and airport. I'd recommend this location to anyone traveling for business or pleasure. Wide hallways makes it accessible for all.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Fager, Hi there! So appreciative of your review. There is one little thing though that I need to correct: We're not new....we're 22 years old! We try to take good care of our hotel and happen to be owned by a company that cares. So although we aren't the shiny cookie-cutter hotel that's on every corner of every street in the USA, we're one of a kind and we're very proud of that. We think our personality shines through! Please come back soon! Lori Womack General Manager

"Great Experience "

5
07/12/2017

The best experience I have ever had while traveling during my career and having stayed in many hotels. The staff could not have been more professional and helpful. The hotel was quiet, clean and very convenient. The rooms are clean, spacious and the service was great. The parking lot is well lit, which as a woman traveling alone I really appreciate. I will definitely stay again. In fact I have already made my reservation for my next trip. You can not go wrong with Best Western Plus Inn at Valley View. Thank you for making my week of travel so pleasant. You guys are the best.

"Fantastic Customer Service "

5
06/12/2017

Room 102 had noise coming from some pool motors outside the room, the night manager investigated the problem and promptly moved us to a quiet room with the same king bed and amenities. Just fantastic service! Well done! Comfortable beds, great fitness center. And quiet area.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Pat, Nailed it!!! That's exactly what we strive for..."fantastic service"! Thanks so much for recognizing that. Also, thank you for taking the time to leave a review of your stay. We appreciate your business and look forward to seeing you again soon. Lori Womack General Manager

"Comfortable Hotel Stay in Roanoke "

5
06/12/2017

This Best Western experience was everything we needed, clean, comfy room and bed, coffee maker, fridge, and pet friendly. Stayed a few years ago and just as convenient as remembered. Perfect halfway stop between Florida and New Hampshire with a decent rate, and reasonable $20 pet fee. Our little guy really enjoyed the rubber ducky ??Our ground floor room was close to the pet area, worked out great. Pretty quiet too. Nice variety of eateries close by as well as a shopping mall. We tried Abuelo's Tex Mex which was delicious. Guest service reps friendly and helpful via phone and front desk. Didn't have time to experience breakfast but it smelled great! Will definitely stay again, recommend!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Spicey, ;-) Thank you so much for your kind words. Did we try to take your doggie home with us? We do that a lot! LOL! We love Abuelo's restaurant too! (wonder if they'll us a free meal for writing that? LOL) Please come back and see us again soon! Lori Womack General Manager

"This is a great Best Western"

5
30/11/2017

The location is perfect for going just about anywhere. Reservations were easy. The staff were very helpful and friendly. The room was comfortable and the bed was really comfortable, like a new mattress. The breakfast was one of the best in this type of hotel.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello friend! Thanks much for taking the time to review us! We appreciate the kind words. We're not perfect, but you're right...we are in the perfect location. Convenient! Please come back soon! Lori Womack General Manager

"Lost in Roanoke, VA"

5
19/11/2017

We were lost after spending over 2 hours of stopped traffic on 81N. We called the hotel for directions. The general manager, Lori, told us to stay put and she would be right over and we would follow her to the hotel. Her act of kindness was definitely above and beyond. Best Western should be very proud to have her as an employee!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Lynere, Shucks....that's so nice of you! Thank you! Actually, I was happy to do it! We know how confusing our roads and streets can be and we didn't want you to have to drive around any more. And now that you know where we are, please come back again soon....and bring Grumpy with you! ;-) Lori Womack General Manager

"Airport hotel"

5
13/11/2017

The hotel is situated near the airport with a shuttle available upon request. The room was spacious and comfortable. The bed was firm and sleep came easy. A little noise from the interstate, but not enough to prevent an enjoyable stay.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello and Happy Thanksgiving! Yes, we are near the airport, interstate and downtown Roanoke. So convenient to everything and yet a quiet hotel. We're so happy that you enjoyed your visit with us. Please let us know when you are coming back to this area. We'll watch for you! Lori Womack General Manager

"Anniversary"

5
06/11/2017

Everything was excellent! This was a trip for our 20th anniversary so We really needed everything to go right. We had a wonderful time. We have stayed in places where the rooms have cost a lot more but they had nothing on this Best Western. Lori was extremely helpful and nice!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you for making us a part of your anniversary! It's so nice to see such happy couples as you two! And, I appreciate your comment about me. The truth is....I love my job and so does my staff. We think it shows. Sure we make mistakes, but we really do enjoy our guests! Can't wait to see you on your 25th!! Lori Womack General Manager

"Excellent place to stay"

5
01/11/2017

Usually stay at a Holiday inn annually in Roanoke, next year will come back to the Best Western, my wife likes it better. Very quiet compared to other hotels, clean, comfortable rooms. Easy to get to, lots of parking, friendly staff.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
:-P LOL! Robert, Thank you so very much for the kind words about your stay with us! I just stuck my tongue out at the Holiday Inn, but actually they are a great hotel and we work a lot with them. We ARE happy though that you chose to stay with us instead. We hope you come back soon too! Happy Thanksgiving! Lori Womack General Manager

"Nice Stay"

4
31/10/2017

This was very friend an pleasant stay. They were pet friendly and accommodating. The Front Desk Staff was very helpful and made me feel as if they wanted my family and I to stay at their hotel. Thanks for a nice visit.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Alfred, We DO want you and your family to stay with us! We love dogs and we love dog owners (but mostly we love the doggies, wink) Please email me at [email protected] if you need rooms again. We'd be very happy to accommodate you and your crew! We hope you have a great Thanksgiving. We all have much to be grateful for! Lori Womack General Manager

"Pet Friendly, Convenient Location"

5
31/10/2017

I stayed here for 3 nights, having chosen Best Western Plus for its pet-friendly accommodations. The front desk and housekeeping staff were very friendly and helpful. The room was nice and clean. It was located close to the pet area outside. The hotel is conveniently located just off 581, close to the airport and the Valley View Mall (lots of restaurants nearby). I will definitely stay there again!

"Stop on Road Trip"

5
25/10/2017

Clean room. Comfy bed. Close to places to eat, shopping and Highway. Breakfast was ok. Would stay here again when in area. Short drive to restaurants and shopping. Walking distance to a few restaurants as well.

"Best Western Roanoke Airport"

4
24/10/2017

Good place to stay enroute from Canada to Florida. About half way to our Florida condo. Comfortable, convenient and good restaurants nearby. A shopping center in walking distance. It is a ways from highway 81, but a manageable distance.

"Always a great stay!"

5
20/10/2017

I have stayed here several times in the past two years and it's always a pleasure. A wonderful property and an outstanding staff. You can spend more money in Roanoke for lodging but it won't buy you a better experience than you'll receive here!

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for your nice comments. I like your comments about spending more money, that you can do. We strive for just such an experience. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Road trip"

5
18/10/2017

Clean and comfortable, this was a very good choice for the price. I appreciated that the bath had plenty of towels, and the makeup mirror was an excellent addition to my morning routine. Staff was pleasant and helpful.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks so much for staying with us and for sharing your comments. I'm glad you liked the makeup mirror. We just added that a few months ago. I will make sure the staff sees your comments. Thanks again for staying with us. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Convenient stay"

4
17/10/2017

Hotel is conveniently located off I-81. It is at the end of a large group of similar chain hotels. The lack of signage on the building should be remedied. Our king room was large and conveniently located near the lobby.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks so much for staying with us. We do have a great location and easy access to I-81 and I-581. It would be nice to add additional signage, however we are restricted by local codes. I hope you will stay with us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc.

"Perfect and good value"

5
16/10/2017

Friendly check in. Breakfast included. Super comfy bed. Clean and exactly what you want from a hotel. Strangely, they have a pool in the lobby. I would def stay here again, reasonable price. They also allow pets in some rooms. Convenient location.

"Ok stay"

3
16/10/2017

Stayed for 1 night on a drive to Florida. Room was Ok but other guests were not. Had someone smoking in a non- smoking room and 2 barking dogs across the hall. Manager took care of both. Breakfast was good.

"Stay at Roanoke Best Western"

4
16/10/2017

Very friendly hotel staff.Clean and well furnished rooms with comfortable beds.Good breakfast bar with homestyle foods and pastries and cereals.Coffee and tea available in lobby at all times.Lots of shopping centers and restaurants close by for convenience.

"Serious Environmental Issues"

2
12/10/2017

This hotel has mold/musty smells on the 3rd floor. We were not able to use the AC. We requested a fan and used our own air purifier. Brought concerns to GM but was not able to educate about the danger of molds/mycotoxins.

"VERY comfortable room"

5
12/10/2017

Clean, comfortable room - including the most comfortable chair I have ever seen in a hotel room. Wifi worked well. Bed very comfortable. Breakfast was usual assortment - but I loved the addition of grits!

"Traveling through"

5
09/10/2017

Traveling to Disney with two grandchildren. Arrived really late (1:30am), so we couldn't see much that night. Staff were extremely friendly and accommodating. Room was really clean and comfortable; modern and up to date, needless to say, we slept well that night. Breakfast in the morning was everything we expected. We travel extensively and stay only at Best Western, and this hotel ranks well up on the scale. Will definitely stay again when traveling Rt.-81.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello! Oh, I'm so happy that you're going to Disney! We hope you make some awesome memories. On your way back email me at [email protected] and I'll make the reservation for you. Hopefully you'll be able to arrive earlier enough to take the kiddos swimming, to the nearby theater or to one of the many restaurants nearby. (Red Robin's my favorite) Bring lots of fun stories and hopefully we'll see you soon. And thank you for your review. Lori Womack General Manager

"Damp & musty smell"

2
09/10/2017

This was our first time staying at a BW Plus and for the price, was expecting better. I picked the hotel for the indoor pool and breakfast. We arrived to find that the pool is right in front of the main door at reception with huge wall of windows. Anyone and everyone walking in gets a full view. Not the relaxing and peaceful environment you normally see. The pool was in use by 4 teenagers who were running and jumping constantly. The guy at the reception said they likely were not guests since they came in via an unlocked side door?!!?! The breakfast area is small and also around reception. The food and a couple of tables are in an area that resembles a large closet. We took one look and decided to check out and find somewhere else to eat. I am sure you can take stuff back to your room so not a deal breaker, we just wanted somewhere a little more relaxing. The room itself was ok visually, but absolutely stank of dampness. We suspected it was the AC unit that ran constantly and never got the room below 72. It was too humid in the room for our taste. I can not understate just how much this room smelled. As one reviewer said, of wet dog. The bed was however one of the most comfortable we have experienced, however even that was negated by extermley small pillows. When you turned in the night, you had to 'bring' your pillows with you. Normally, we would have left and found somewhere else to stay, but we had spent most of the day driving and was too tired to go looking for another hotel. At the price point of this hotel, I expected better. Looking at the low reviews, it appears the smell of damp / musty is common and has been reported for a number of years. The pool and breakfast issues are subjective and can be overlooked, the smell however, can, and should not be.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Busy Bee, First, thank you for taking the time out of your busy day to write a review of your experience with us. I love reviews where everything went well and the guests left happy, because that's what we're shooting for. For the readers, as you can see by our other reviews, that is what is the norm. But we know that not everyone is going to be giddy about us. Yes, our pool is at the front of the building and is very open. In a very busy hotel that hosts many families and groups, for anyone looking for a nice, quiet, relaxing, private pool....our's isn't. Guests have fun, splash, squeal with delight, do handstands (we hear a lot of "Mommy, watch this")...and we love it! It's close to all of our refreshments, the sun patio and bathroom. We think it's in the perfect spot and most of our guests don't mind at all that others can see them. It's a busy hotel pool and others will see you, whether it's as they're checking in or after they change clothes and join you at the pool. As for teens not being guests, I'm not sure how we could detect that without going around asking guests for proof that they're registered...and we don't. But I'm also not sure how that is relevant. If they were guests, they'd still be enjoying the pool. That unlocked door you mention is simply the door to the patio. Either way, if they're disrespectful though...they're asked to leave. I didn't read that they were. Sounds like they were having fun though...for sure. Our breakfast area is small...did I mention it's really small? You'll never get a Zumba class started in there! If you did eat breakfast, you would have found hot eggs, bacon (or ham or sausage), biscuits and gravy, a "make your own yogurt" with fresh toppings like blueberries, strawberries, granola, coconut, etc. Yum! There's Belgian waffles, two flavors (we have Pumpkin Spice right now), whipped topping, nutmeg sprinkles, maple syrup and powdered sugar to create your own special waffle. We have grits, oatmeal, gluten-free items, pastries, croissants...so much more. Hot special teas, flavored creamers for your coffee and even sweet tea (you're in the South), cranberry, tomato, apple and orange juice, cubed cheese, chocolate milk, regular milk, Silk...and...I know I'm forgetting things but that's just for starters. So, yes....small room...and we make up for it with awesome service...and the best quality of food available. We're very proud of our breakfast. I'm sorry you didn't get to enjoy it. As far as your a/c is concerned.....I don't know what to say. Our guests control the comfort level in the room. You could've even had the unit on heat if you had wanted. I don't know who you are or I would check your unit. Not being able to control your temperature doesn't sound correct and I'd like to double-check it for our next guests. And I'm very concerned you said "It smelled"...like a wet dog? I've GOT to find that room! We would've been happy to find you a room that didn't bother your nose. Always call a hotels front desk to ask to be moved. Most will be more than happy to accommodate. That's what we're here for. Lastly (whew, I'm getting tired...not to mention hungry after noting the breakfast food), we have standard, every day pillows on our beds.....FIVE pillow on each bed. I'm sorry you didn't love them. We have people ask us if they can buy some every week. But it really is a preference, some too hard, some too soft...some just right. Okay, really lastly....It sounds like you've taken the time to read all of our negative reviews. These reviews go back 10 years. As I write this, we have 29 "terrible" reviews and 38 "poor". But we have 604 "Excellent" and 315 "very good". We're proud of that. We're not perfect...never will be, but I'd like to ask our readers to consider that as a pretty good track record. I have a lot of fun answering your reviews, but as you can see we're serious about our service, cleanliness and your satisfaction. I apologize for this being a long response, but I wanted to touch on each point so that the readers would have both sides. Thank you so much for indulging me. Lori Womack General Manager

"Good value, lots of little extras"

5
08/10/2017

We stayed here to visit Roanoke. For a moderately priced lodging, the place was great. There were warm cookies in the afternoon and lots of small touches (makeup remover pad in the bathroom, excellent towels). Very clean. We spoke with the owner (extremely attentive to the needs of her guests) who gave us extra help with our sightseeing. BYW, Roanoke is small so hotels near the airport are an easy drive downtown.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hello Joan W! We're so happy that you were pleased with your visit last week. We really do love to exceed our guests' expectations (we don't always hit the mark, but we sure do try!) BTW, I'm not the owner but they DO trust me to represent them. I try to do just as I think they would if they had the opportunity to assist you. Please come back when you can. Lori Womack General Manager

"Excellent"

5
05/10/2017

We loved our stay here - the front desk was friendly, the room was very comfortable, the breakfast was excellent, the location very convenient. I would have expected to pay much more for this quality of motel. Definitely recommend and I would love to stay here again.

"Great Location if you are attending a Virginia Tech Football Game"

5
02/10/2017

Close to everything if you are flying in for a game in Blacksburg. 45 minutes to the campus. Close proximity to all your tailgating needs, VA ABC, Kroger etc. Easy access to I-81 down to Blacksburg. Super staff, Clean large rooms, really nice breakfast included.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Bill J, Wow! What a kind review! Thank you so much. We always have a great time with our VT folks. (especially if they're not rooting for the visiting team, wink) Please come back and see us again soon! Bring good luck with you too for the next game! Lori Womack General Manager

"great stay"

5
28/09/2017

room was comfortable, breakfast was great, everything clean, staff courteous and helpful, pool area was clean and comfortable, can't remember if pillows were large or small but large ones are better to me, beds were comfortable

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Shirley, Hello! Thank you for taking the time to leave a review about your stay with us. Much appreciated. Glad to hear that you had a great stay. Any suggestions to make it even better? I'd love to hear your idea. Please email me at [email protected] if so. Have a great fall! Lori Womack General Manager

"Great Value"

5
27/09/2017

Very nice hotel for the money. Much less than neighboring hotels with much more comfortable beds and recliners in each room. Very convient to airport and V.A. hospital where we come to monthly. I would recommend this hotel to everyone I know. We have had trouble getting a hotel with comfortable beds and this one has very confortable ones.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Ellsee, Thanks much for such a great recommendation! Please let us know when you'll be coming back up this way and we'll make a reservation for you. Email me at [email protected] and I'll take care of everything. Lori Womack General Manager

"Nice time"

4
25/09/2017

The staff was nice and they called me to ask if I was on the way to the hotel. Because it was after 3pm. The hotel was clean and fresh. The room was good. Bes where a little high for short people like me. Over all the nights were good

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Andrew, So nice of you to leave a review about our hotel. The next time you're with us, we'll give you a boost...or a step ladder. LOL!! See you again soon, Lori Womack General Manager

"Softball Group"

5
25/09/2017

Small group -looked after very well and when requested got a late check out . Skyelar did a great job . have stayed in the valley view are on several occasions- first time with BW. Will be back . Nice little pool and outside sitting area

Skyelar B, Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you so much for your wonderful review! We were so happy to have you and your team with us and I am so glad we could accommodate a few late check outs (I know your team played a later game I'm sure they rocked it!) Next time you are traveling through Roanoke and need a place to stay we would be more than happy to have you all again. Skyelar Blair Assistant General Manager

"Traveling to Fl from Vt"

5
18/09/2017

We were very pleased with the price and ease of access of 81. The rom was spacious with comfortable furniture. The microwave allowed us to eat in our room and there was a pool n exercise room to let's us work the kinks out after 11 hours of driving. Very positive experience.

Skyelar B, Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you for a wonderful review! Traveling can be a blessing and a curse all rolled into one and I understand 100% about needing to work out the kinks after driving so long, the indoor heated pool is fantastic for soaking tired muscles. I am so glad that you enjoyed your stay and I do hope you will come see us again the next time you are passing though. Skyelar Blair Assistant General Manager

"great stay"

5
17/09/2017

This is a great place to stay, staff is great, room is clean and very well displayed. Don't hesitate to book here. Location is handy to lots of dining and other places of interest. We stayed here while on a trip with our Harley. Will be back for sure.

"Family visit"

5
14/09/2017

Excellent from the beginning at check in. Easy access just off interstate and quiet with many places to eat close by, also plenty of shopping including Walmart, Sams Club, and shopping center. Very near to center of downtown that has lots of eating places, shopping on the old city Farmers Market, and museums.

"ok place to be"

3
12/09/2017

was driving north from hurricane irma. room was clean, beds were good, AC was good also fridge was good coffee machine in room is a little on the cheap side if you are a coffee aficionado close to huge mall with lots of shopping, clothes, food, walmart etc

"Great stay"

4
07/09/2017

We had made previous plans that fell through and ended up booking here unexpectedly. My husband loved the reclining chair. We thought the beds were comfy. The fridge smelled, but when I removed the bag of boiled eggs that had been left tucked in the corner it was much better (they were hard to see, so I don't blame housekeeping for missing them.) The beds have the duvets that mean the parts touching your face are fresh washed, I love that. The only issue with the entire very clean room was that the carpet was not vacuumed well. The room was very comfy and we would stay again. Breakfast was better than average for stuff that is cooked in a microwave...everything was hot and ready at 6am as promised.

"Gem of a motel."

5
01/09/2017

We have stayed at this facility many times and have never been disappointed. Location is very good. Near a number of restaurants and a large mall. Breakfast is well presented and choices are varied. Staff is attentive and helpful.

"A nice surprise!"

5
29/08/2017

We had no reservation so just walked in. We were a bit concerned after reading some reviews but were pleasantly surprised. Staff was EXTREMELY friendly and helpful and went out of their way to be of service. Room/bedding/bathroom were clean and updated...bed very comfortable. Breakfast was great.

"Best Best Western!"

5
27/08/2017

I am a Diamond Select BW member, which obviates I stay in many BWs, all around the country, as I travel by motorcycle. This is one of the "best" Best Western's at which I've stayed. In the heart of Virginia's Blue Ridge, it's a gorgeous setting and is surrounded by every type of eating establishment you could every want. The staff is highly qualified and friendly, the room and mattress were outstanding, and hands down, the ladies who run the breakfast and lay out the offerings, were incredible and they played a key part in my recommendation of this particularly BW if you're in the Roanoke area.

"Roanoke Best Western"

5
27/08/2017

Very nice hotel. Good service. Loved the swimming pool. The room was clean, the sheets fresh and the air conditioner worked possibly to well. Did not use the breakfast so I can't say much as bout that, but they had a coffee service in the lobby that made up for it. Only problem was there was nobody manning the desk when I checked out. Overall, a very good experience.

"Clean and Friendly"

4
27/08/2017

This was our second time we booked at this Best Western Plus. We were taking our daughter to college in Roanoke and the hotel was clean and staff was friendly. I would definitely recommend this hotel if in the area. The hotel is about ten minute drive from Roanoke college and it has several restaurants nearby and a mall. It has an indoor pool and fitness room for those who need to stay in shape.,

"Need to work on things."

3
25/08/2017

Front desk seemed confused when we mentioned the signage on building as lacking. We had to ask if this was the Best Western as surrounded by other hotels.Also took 3 trips to room to get correct key. Hallway on 3rd level was very warm. Pillow in room out of place when we arrived plus 1/4 roll toilet paper was left. Shower mixer not tight to wall and came off in my hand. Carpets need to be shampooed as white socks got grey. Internet service could have been better

"Not so great"

2
24/08/2017

Double room on first floor seems clean though musty. Ac filter needs changing. Refrigerator isn't cold, but there's no one to switch it out. Phone volume is erratic. Wifi goes on and out. The staff is very nice, and the shower thank goodness is excellent!

"Great hotel"

5
23/08/2017

Great experience on eclipse day after a long day of travel and traffic, Staff was very pleasant with tired travelers and hotel was clean and comfortable...good basic breakfast items: eggs sausage cereal bagels danishes fruit and make your own waffles.

"Is this really a Best Western Plus?"

3
21/08/2017

Diamond members should speak up about quality of accommodations, breakfast buffet and room cleaning schedule! The staff was courteous, but the comfortable feeling we generally experience from BWs around the nation was not there this time.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Mr. Hughes, Tripadvisor is one of the best ways a Best Western Diamond member (or anyone else) can speak up about our hotel. Also, the low score you gave us on your survey is another good way to display your dissatisfaction. In addition, my card is at the front desk and I'm always available via email or a phone call directly to my office and happy to speak with you. In saying that, Diamond members DO speak up....and what they're saying is that we are doing an exceptional job. We really work hard to make our guests' stay MORE than what they expect from an average hotel. (we're not perfect, but we try) Our reviews, surveys, feedback at the front desk and even our quality assurance inspections are exceptionally high. Unfortunately, we can't match everyone's expectations, but we do a fabulous job at meeting most. We have outstanding guests and we really have a blast with them and are a very happy team. (But we all have one of THOSE days) ;-) Thank you for giving us your feedback. It always helps other potential guests make a better choice for accommodations. For the reader considering our hotel, please let us know that you read this review and whether you agree with it or not. We're very interested in ALL feedback. Thanks again, Lori Womack General Manager

"Another good bestwestern experience"

5
20/08/2017

Clean, good friendly checking good breakfast good room could want for nothing more. Location was a little confusing being it is located in a good size mall/shopping area but did manage to get there without too much problem

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Phillip, Thank you for reviewing us. We appreciate your Best Western loyalty and hope that you are taking advantage of our Best Western Rewards program. It's been voted one of the best in the industry and we're pretty proud of it. Please come back whenever you can. We'll take care of everything for you. Lori Womack General Manager

"Great hotel"

5
17/08/2017

Hotel was very nice, clean and comfy. Didn't know how to get the ac started on our room, but front desk was helpful. The only small issues for me was that the ac was a bit too loud for my liking, kept me from a deep sleep, even with ear plugs! My family didn't seem to mind that, however. And the breakfast area is kind of small, but lots of great items provided!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Thanks much for your kind words. We're certainly not perfect, but boy do we try hard to be the best hotel around Please come back and see us again soon. Lori Womack General Manager

"TripAdvisor"

4
17/08/2017

Very good Clean Enjoy Quite place Nice environment Excellent staff Excellent service Worth the value Good sleep quality Nice location Large room Good internet connection Good breakfast Clean room Large room

"Very Early Morning Flight Out"

4
15/08/2017

Staying here overnight beats driving from home to catch wife's flight. Uncomplicated route/directions to and from airport, 1.8 miles. I drop her at airport and return for a nap before breakfast and check-out. Thirty-seven years of trucking and now 77, I've seen food service decline. Motels used to have full service restaurants, B. L & D. But room was just fine, easy to adjust temperature. Had to sit on bed to watch TV. Service better than last time, 96 channels. Problem last time was with their Roanoke carrier. If we need to, we'll be back!!!

"oasis"

4
12/08/2017

We stayed here after a hard days drive in the rain. It was everything they promised. The place is a bit hard to find at first, but worth the effort. There are several nice places to eat nearby, and it's near the interstate for travelers.

"One of our best Motel experiences on this trip"

5
11/08/2017

We were lucky enough to get a ground floor room with a king bed!! The location of the motel was perfect for our needs as we wanted to be close to hwy 81 and the Blue Ridge parkway and this hotel is between both and surrounded by restaurants as well, many within walking distance! Breakfast was good as well. I especially liked that they had a yogurt machine and fresh fruit (A huge plus for me) but they had waffles, pastries, cereals and omlets too so we were both happy. Very clean place too!

"Great spot for a layover"

5
10/08/2017

Rooms are solid, clean and quiet. Desk staff is welcoming and helpful. Breakfast has ok selection and good service. Parking ample and convenient. Have stayed there three times on the way to somewhere else. Will stay again.

"Nice place"

4
06/08/2017

Was clean. Staff is wonderful. Now if I can just get the corporate office to credit my points to my BW account! They still havent. But the pool was warm and clean. Would have been better if it was open all night so we could have enjoyed it after children of other guests had went to bed.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hi there! Thanks for the nice words! We would've kept the pool open if you wanted. Just ask. No problem at all. Maybe I can help you with your points. Please email me at [email protected] and I'll fuss at them. (Not really...but it made me sound authoritative) But yes...email me. I'll help you. Thank you again, Lori Womack General Manager

"A Good Stay"

4
06/08/2017

This was a very nice place to stay but it is quite a bit out of downtown. There is a nearby shopping mall and all that it implies. I noticed that children really appreciated the indoor swimming pool. The breakfast was a typical "full breakfast included.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Dear Vol, Thank you for visiting our Tripadvisor page and leaving a review. Yes, we are about 4 miles from downtown, but near all of the restaurants, movie theaters, shopping and airport. But we do have a shuttle that will take you down to the fun crowds downtown if you want. (well, we're fun too though, lol) We're pretty flexible, so just let us know what you want....that's why we're her....for you! Enjoy the rest of your summer! Lori Womack General Manager

"Comfy and close to airport"

4
03/08/2017

Close to airport and many restaurants. fairly easy access. Close to mall. Nice pool was very clean. Room was good size and clean Breakfast was fresh exercise room and laundry area clean wifi was decent.

"Great Bargain for Quick Stop"

4
02/08/2017

Pet friendly, clean, great price, and free breakfast. Can't ask for anything more for a quick stop while passing thru Roanoke. Plenty of restaurants near by and a mall just down the road. This town is also near a lot of hiking trails.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Karis, Thanks much for your review. We're also close to the Museum of Transportation and Taubman Museum, Natural Bridge and D-Day Memorial for history, Blue Ridge Parkway, MacAfee Knob and much more for hiking, , Carvin's Cove and James River for kayaking, and well...lots of things to do around here. (Keeps us out of trouble!) Please come back and see us when you have more time! Lori Womack General Manager

"Perfect except for one thing..."

4
30/07/2017

I don't usually stay at best Western hotels so I was a little skeptical of this best western plus. However, friendly staff and nice lobby eased these concerns. The room was very clean, the beds were fairly comfortable and the Wi-Fi was easy to use. One downside. The breakfast was horrible. Cold sausage. No bacon. Eggs that appeared to be powdered. One nice thing was a yogurt machine that was really good. Would I return? Not sure.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Jilliandad, Hello! Thank you for taking the time to review us! Like all hotels, restaurants, well....any private or public place...we're not perfect. Far from it actually. And oh, how I wish it were just ONE thing! (thank you for those kind words though) The good news is...we strive every day to make it such. And we love what we do for our guests. I'm sorry you didn't like our breakfast. The eggs are definitely not powdered. We DO have bacon, but not every day. And because we revolve our food (we also serve ham, sausage links and sausage patties as well) it sounds like you were here when we had one of the sausages. I don't understand why it would be cold. The food is kept in a warming dish. I'll definitely ask our breakfast attendant. I trust you reported it to her so that she could replace the meats. We never want to serve cold food (unless it's yogurt, cubed Colby cheese, chocolate milk, Silk, regular milk, hard-boiled eggs, iced tea, apple and orange juice, etc.). I'm very happy you enjoyed our yogurt parfait machine. It's Greek yogurt and we have lots of toppings including granola, fresh blueberries, coconut, strawberries, bananas, cinnamon, etc. That's one of our guests' favorite (along with our Belgian waffles!) Please come back and see us again soon. Email me at [email protected] before you arrive and I'll make sure we are serving bacon for breakfast! It would be our pleasure. Lori Womack General Manager

"Last minute booking"

5
24/07/2017

We booked this hotel from the road using one of the rest area coupon books and were very pleased. Hotel was great and the beds were incredibly comfortable. Arrived at 930 and only stayed through breakfast (which was great and the woman working in the breakfast area was great) but I would definitely stay there again.

"Great Stay"

5
22/07/2017

I have not stayed at a Best Western in many years. This property was available and I called ahead with a special request. The person at the front desk and the manager handled my request so I went ahead and made a reservation. The rooms were nice sized and clean and quiet. My stay went great and will stay again when in the area.

"Perfect for traveling through."

4
18/07/2017

The young man that checked us in was very friendly. There was a long line to check in and he apologized for that. It wasn't his fault. But it feels good these days to be acknowledged while you wait. The room was clean room. The breakfast was not run as well as other Best Westerns. But it was still good. Our stay was overal great.

"Great stopover"

4
18/07/2017

Comfortable bed, good water pressure in shower, clean room. Even a rubber ducky in the bathtub! Conveniently off the highway. Located at the end of a mall provides many dinner options. Hotel has very good continental breakfast. Only negative was that the a/c was too loud. Would definitely stop here again.

"One night stay at Best Western"

4
09/07/2017

We found the Best Western Plus at Valley View to be a comfortable, clean and efficient hotel. The rooms were in excellent condition and the staff was courteous and efficient. The breakfast offerings were better than some of similar cost but very average. The highway signage may be confusing when you arrive. It was for us and we missed the turn the first time.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Hi Bill and Clara! Thank you for taking the time to review our hotel. We hope you come back to see us again soon! Lori Womack General Manager

"Great hotel!"

5
08/07/2017

Nice & clean, great selection of tv channels, nice room, nice bathroom, free breakfast. Definitely would stay again! Has a fitness room, pool. Our room had a comfy reclining chair, lots of pillows. They even leave a little rubber ducky in each , our daughter loved that!

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Bridget (and family) We get a lot of comments about our little rubber duckies. Most of our guests share our sense of humor so it's easy to have fun with everyone. Please come back and visit the next chance you get. Lori Womack General Manager

"Pleasant stay"

4
07/07/2017

We're driving cross country so we're staying in a lot of hotels this summer. This was good for the price. I asked for ground floor with a working fridge/freezer. Got the fridge/freezer but was on the 3rd floor. Room was clean and comfy. Nice bed, pillows and towels. The breakfast was good, a Spanish omelet as well as plain + grits, a nice change. All in all a good experience.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Kathleen, I'm sorry we couldn't get you on the first floor. That's our most popular floor and so we fill up quickly. Please email me at [email protected] the next time your in the area and I'll make sure we hold a first floor room especially for you! Thank you for choosing us! Lori Womack General Manager

"Great Experience"

5
06/07/2017

The staff was very professional and the hotel was very clean. The breakfast was a full breakfast that made my daughter's happy, especially the Blueberry Waffles. I would definitely stay there again. Thanks Best Western Staff.

"Best Western has stepped it up!"

4
05/07/2017

Pleasantly surprised with the free breakfast. Many things to choose from such as Hard boiled egges Omelette and sausages cereals yogurts cheeses breads included white whole wheat bagels etc. The bed was very comfortable. The staff seem to be disengaged and are more interested in their cell phones than their function. I stood at the front desk just watching the staff intetact with their phones just around the corner. Once i called them over they were helpful. Dont expect to see anyone just standing at the front desk. Just holler and they spring into service. Theres no Mountain view from the room nor the parking lot. Property is located in proximity of anything you could want. Tons of restaurants around some within walking distance. A mall and 3 minutes from the regional airport. The rooms are well appointed and very modern. Best Western has stepped up their game. This isn't what they used to be. Bravo BW I'm a fan again.

"Exceeded my expectations"

5
30/06/2017

This is a beautiful hotel, much nicer than any BW I have frequented before--and I have stayed in a few. If I am in Roanoke again, I will definitely stay here again. Great staff and they are dog-friendly. :)

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks so much for the review of your stay. I'm glad you enjoyed your visit with us. We just recently replaced all of the bedding with pillow top Simmons bedding. Our guests are loving it! We look forward to seeing you again on your next trip to Roanoke. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"great Hotel"

5
28/06/2017

very helpful and friendly staff. room was clean and well maintained. would stay here again when in the area. we used the free shuttle service to shop and eat dinner since it was raining and we were on motorcycle.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for being our guest and for the nice review. I'm glad your stay was enjoyable and your room was clean and well maintained. Our free shuttle service is a great amenity for our guests. It's nice to be able to help out with transportation for a leisurely dinner. I hope you will visit us again soon. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Road Trip Layover"

5
16/06/2017

A motorcycle friendly hotel to stay at for the night after a long day on the road. Front Desk staff are very helpful, in providing information on local places to eat, things to see & how to get back on the road in the proper direction.

garyDLIvp, VP of Operations at Best Western Plus Inn at Valley View, responded to this review
Thanks for the review of your stay. We have lots of motorcycle folks stay with us and we enjoy talking to them about their journey. I'm so glad we were able to offer you assistance with directions and places to eat. There are lots of options in our area and we offer a free shuttle to help with transportation. I hope you visit us again when in the Roanoke area. Gary Purvis VP of Operations Dominion Lodging, Inc. 540-992-4077

"Best Western Plus in Roanoke, VA"

5
15/06/2017

We enjoyed our two night stay very much. The employees were all nice and helpful. The hotel was clean and the breakfast was really good with a lot of choices. The hotel was full, but was still very quite. We would gladly stay there again.

Skyelar B, Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you so much for your wonderful review! We pride ourselves on having a friendly and helpful staff and I am so glad you got to see them shine. We do hope you will come see us again! Happy Travels, S. Blair Assistant General Manager

"Great gem discovered after a 12 hour drive"

4
14/06/2017

Was driving from New England to SC with my college grad daughter. After 12 hours it was dark and we were tired. Needed a place that allowed pets. This was more than we hoped for. The room was nicely decorated, big and clean. Didn't seem like any prior animals (canine or human - ha!) had stayed there. The staff at the reception desk were friendly and accommodating. So glad we found this spot. Two things to note: the shower made me feel tall but would be cramped for someone over 6'. And around 10pm and intoxicated man staggered down our hall and fell to the ground. He was helped by his friend but it was a little unsettling.

Skyelar B, Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you so much for your review! We like to keep our rooms in tip top shape so it feels like you are the only person who has ever stayed it in and we are very proud of our housekeeping staff. I do hope you will come see us again! Happy Travels, S. Blair Assistant General Manager

"motorcycle rally"

5
12/06/2017

Easy to check in. Limited but no problem parking. Shuttle anywhere within five miles. Pool is indoors. Breakfast was hot and good. Room fridges do not have a freezer but they kept our frozen bottles in the kitchen freezer. Place is clean. Rooms are nice. A lot on tv if you need to watch it. One downfall is no place to sit outside with a group.

Skyelar B, Manager at Best Western Plus Inn at Valley View, responded to this review
Thank you so much for your wonderful review! We had so much fun with all the motorcycles in town and I am so glad you enjoyed your stay with us. We do hope you will come back again and see us! Happy Travels, S. Blair Assistant General Manager

"clean and modern"

3
11/06/2017

nice and clean, beds were not for me. my back hurt all 3 days that I stayed there even though I was told the mattress was new I couldn't believe them because my back hurt every day and I didn't get enough sleep to enjoy the times around the area. Hotel was clean though.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Randy, Thank you for taking the time to review our hotel. And, I'm sorry you didn't sleep well. Yes, it's true. The week before you checked in, we had put 2 brand new queen, premium, pillow topped box springs and mattress in your room. Last week while you were here we finished our 2nd floor and this week is our 3rd (and final floor). We changed from all full beds to all queen and king beds and they're getting rave reviews! Sounds like our mattresses might be too soft for you. Everyone has a mattress preference. I'm sorry you didn't like them. Glad to hear everything else was great. Lori Womack General Manager

"The Best Western"

5
07/06/2017

Since I was staying in Roanoke for a few nights, I wanted a nicer place than the discount hotel so I chose this one. It was very nice. The staff was very nice and friendly, and it was a quick drive to downtown. Great price too.

"Fourth trip to Roanoke"

4
04/06/2017

This is our fourth visit Roanoke. Each and every time we visited, we stayed at the Best Western at Valleyview. The rooms are clean and comfortable and the staff are friendly and helpful. The breakfast room in the morning can get a bit crowded. The breakfast items are simple and to be expected but it get's you fueled up for the day. This is probably my last trip to Roanoke (beautiful area!) as I had been coming up there from Texas conducting family research which is now complete! If I were ever to come back, I wouldn't hesitate to stay there again. The motel is close to many restaurants, shopping, the airport and major roads. A very good location for my purposes.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Mike, Thank you so much for always choosing us while you were in Roanoke. Such a nice review for us. Please come back whenever you can although we know Texas is a long way from the Blue Ridge. Lori

"Wonderful end to a long day"

5
02/06/2017

The two ladies at the desk were so welcoming. We flew in from Germany as military members and were exhausted. After traveling to several hotels looking for a place that accepts pets we were finally welcomed here and they even made special accommodations for my son. The beds were very comfy the rooms were very nice and modern. Will absolutely stay here again and mostly because of the two ladies on 2 May 2017 at 1030pm that finally gave us a rest. Thank you

"Best bang for your buck!!!!"

5
01/06/2017

Just finished our 7th stay at the BW Plus at Valley View in Roanoke and once again it met and exceeded our expectations. Lori Womack is the GM and she has done a tremendous job of training her staff and empowering them to provide spotlessly clean, well appointed rooms. The entire facility is maintained at a high level. Check in and out is always a breeze because everyone knows their job so well. We noticed the beds had new mattresses and they were very comfortable. You won't find a better lodging value in Roanoke than the BW Plus at Valley View. This and the super friendly staff are why we continue to stay at this location. We always have good thoughts about staying here, before we arrive and when we depart.

"A Wonderful Stay!!"

4
31/05/2017

I was in Roanoke in 2016 for my non-profit organization's annual state convention and I had a very pleasant visit at this Best Western Plus so I decided to stay there again this year. It turned out to be another great experience. I reserved a room online on the Best Western web page well in advance. I should alert you that when I write a review of a place of lodging, I want to give the reader as much relevant information as possible so that he or she can make an informed decision as to whether to stay or pass on that facility. Therefore, my reviews tend to be a little lengthy so bear with me. I arrived on a Friday afternoon and checked in at the reservation desk. The woman at the desk was very polite and friendly. She checked me in promptly to a room on the second floor of the three-floor motel. All the rooms are non-smoking. I had a spacious room consisting of two queen size beds with four pillows each, a night stand with a double lamp, a very comfortable leather recliner with foot rest, a floor lamp, a small table with an ice bucket and plastic cups. On the opposite wall was a small table suitable for use as a desk. It had a double lamp and a telephone. My favorite feature is the two electrical outlets at the base of the lamp which allowed me to plug in my computer and charge my phone simultaneously. There was an additional wall outlet under the desk. Next to the desk was a combination unit that held a small microwave oven and a refrigerator below it. Adjacent to this compartment was a dresser with three deep drawers. A flat screen television sat on top of the unit. A small shelf on the left held the coffee/tea maker complete with coffee, tea, sweeteners, and condiments. The bathroom is on the left as you enter the room. It was small but functional. It consisted of a large stone top vanity with a single sink. There were large open storage spaces beneath the sink. The room had the usual amenities including plastic cups, shampoo, and a box of facial tissues. There were plenty of towels and wash cloths. A large, brightly illuminated mirror made shaving easy. The shower unit had handicap railings. The water pressure was strong and there was plenty of hot water. There is a clothes closet on the left as you enter the room. It had an iron, ironing board, a folding luggage rack, and a small safe. It also had a shelf for storing items and there were plenty of hangers. The room had an audible smoke detector (no flashing light for the hearing impaired) and two sprinkler heads one at the entrance to the room and one on the wall in the main room. One oddity I noted was the room's interior door handle was installed backward. While it functioned okay, it seen strange. The room was spacious and the bed was very comfortable. The heating and air conditioning unit is below the window and it worked flawlessly. I had a relaxing night's sleep each night. The motel has several amenities. There was free W-fi in the room with a strong signal. There is an ice machine and soft drink vending machine on each floor. There is a snack machine on the first floor. There is a small but surprisingly well-equipped exercise room on the second floor. Right next to this room is a coin operated laundry with a washer and dryer. There is a wall-mounted dispenser with detergent and bleach. Very convenient for an extended stay. There is a small indoor pool on the first floor adjacent to the lobby. The motel is handicap accessible with an elevator and a handicap entrance near the main entrance. The motel offers a standard fare continental breakfast. The motel is very well-maintained. My room was clean and fresh and the communal areas were just as clean. The motel is pet friendly and it is a short drive to and from downtown Roanoke and the Roanoke Airport. There is plenty of free parking and there are numerous restaurants within a 5-10-minute drive. I thoroughly enjoyed my stay here. The staff was professional and friendly, the room was very comfortable, and the price was reasonable. I will definitely stay here on my next visit to Roanoke.

"Excellent Hotel!"

5
30/05/2017

This was our second time staying at this hotel. We visit family in New England every year and when we drive we have to split the drive into 2 days. This is a perfect spot to stop over on our way home. When planning our trip this year, I checked back on reviews I've written in the past and saw that we had a great experience here before. We were not disappointed this time! We did at first get a room on the highway side and asked to be moved. The front desk accommodated us right away and we were found the room on that side to be much more quiet. There was a group of girls two doors down from us having a sweet 16 party and they were somewhat loud and slamming doors. We called down to the front desk, which didn't do much good (not really their fault). It did quiet down after a while and we got a good nights sleep. Very clean and comfortable rooms. Highly recommended.The little rubber duckies in the bathroom are a super cute touch!

"Worst Night at a Best Western"

1
28/05/2017

I asked for a accessible room due to using a cane - Our room was on the third floor at the end of a long corridor. It was next to the exit door for the stairs. There was a party on the third floor and the exit door "slammed" shut unitl after 1:00 AM. The door did not have a door closer so it would it with a bang. The TV was going out for a minute or two all night (probably due to weather.) But the main complait, is the tub which sits up and with a bad leg, is very difficult to get in and out of. I figured with a 4.5 rating from TripAdvisor, this would be a great one night stay but turned out to be my worst Best Western visit. Way overpriced for the price I paid. When I explained to the front dest as we were checking out, she did say that she was "sorry." Never again

"general"

5
26/05/2017

We have stayed in this resort many times for quite a few years. We were there as a couple over the years. The front desk staff is more than cordial and helpful at all times. The units very clean and comfortable. This location is great. The street is very accessible. The breakfast buffet is the best around. I cannot say enough good about this place and can't wait to return!

"Allergy Suffers Beware!"

1
24/05/2017

The rooms are very musty smelling Should have know based on the very outdated rooms. Request for discount was denied for all my suffering Never again! Forever I will stick with Hampton Inn much better

"Weekend in the mountains"

4
23/05/2017

A friendly clean hotel. No frills. Does have meeting space as our large group of 300 were accommodated just fine with the extra rooms, meetings rooms and ballrooms. The food was very good. I had a the filet..... at the event of 300. The hotel has a pool that is indoors and outdoors.

"Great Value!"

4
01/05/2017

Excellent Location- basically walking distance to the Valley View mall Indoor Pool was small, but served it's purpose I thought it was a nice touch for them to add the little rubber ducky in the bathroom for a child's toy. Lots of variety in the Breakfast Buffet I could appreciate that the room had a microwave and refrigerator Overall great Value!!

"A one night stopover on our way to North Carolina."

4
28/04/2017

This was a one night stay to break up a long drive to Charlotte, NC. The hotel was in a good location near the main highway. There were several chain restaurants in which to have a decent dinner and a rather large mall good for shopping or just to take a walk after being in the car. The woman that checked us in was very friendly and welcoming. the room was clean and comfortable and in good condition except for a hole in the bed headboard. Breakfast was provided which was adequate for our needs before jumping back on the highway.

"Better than some other B.W.Plus locations"

5
28/04/2017

All anyone could ask for in motel overnight lodging. Clean, comfortable, great staff, breakfast (blueberry waffles!), quiet, several restaurants and stores very close by. As my title states this is one of the best Best Western Plus properties I have stayed at in recent years. My wife and I visit family in North Carolina and Florida as often as possible (we live in south central New York State) and this is a very convenient and welcome stop along the way.

"Feeling at home"

5
28/04/2017

We arrived after a long, wet day of riding motorcycles in the rain. We were welcomed and made to feel at home by a desk manager that is a fellow rider. She did a great job with helping us get a short term reservation. This is a nice hotel with lots of good eating close by.

"Beds small, but comfortable"

4
16/04/2017

Room was clean, breakfast was goid! They had grits!!!! Along with the usual muffins, waffles, juice, coffee...Hard to fit two people in beds that were supposed to be queen. Bathroon was a good size and was very clean.

Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this review
Franchester, Hello! Yep...we have grits, biscuits and gravy and even SWEET tea for breakfast. We Southerners do love our sweet tea and grits. ;-) Glad you enjoyed them. Good news about our full-size beds. As I write this, our new queen beds are making their way to Roanoke. That will make us one of the few hotels in the Roanoke Valley that offers king and queen beds instead of full (or double) beds. We are always freshening up...for you....our guests. Please come back again soon. You'll love our new beds. Lori Womack General Manager

"Stay at Best Western Valley View"

4
15/04/2017

Everything about this place is A1, except the mattress which was horrible. This mattress should have been in the garbage a long time ago. Employees were very nice and helpful. Breakfast was typical Best Western.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Oh no! We hate to hear that you didn't like our mattresses. Usually we hear "too soft" or "too firm". Everyone has their preferences, but I've never heard anyone say they should be trashed. The good news is, we're getting all new queen and king mattresses this month. You'll love them. Come back and see us....and maybe we'll get that last circle on the rating colored in? Have a great Spring! Lori Womack General Manager

"Overnight stay"

5
14/04/2017

We needed a place to stay overnight on a trip to Georgia. I called while on the road. There was no problem getting a room. Arrived and everything was ready for us. Staff was pleasant and courteous. Every stay at a Best Western hotel has always been perfect. Free breakfast in the morning made our departure easy.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Cindy, So glad you thought we were perfect....and I wish we were. But we make mistakes every day (like everybody). What we are good at though is catching most problems before our guests do. We care about our guests...a lot...and want to make sure that you're as comfortable as possible. We're glad to hear we make that happen for you. See you again soon, Lori Womack General Manager

"Best Western Plus Inn"

5
11/04/2017

I highly recommend this Best Western to travellers. Everything was beyond expectations. Very clean and lovely decorated room. Bed was very comfy with lots of pillows. Breakfast was very nice and plenty of choice.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi there! I hope you got to catch the Martinsville race a few weeks ago. Tony Stewart wasn't there...but Jeff Gordon was. We're so happy that your expectations were exceeded. That's our absolute goal. Please come back and see us again soon. Maybe for the fall race? Lori Womack General Manager

"Traveling with grandkids"

5
07/04/2017

Thjere are quite a few hotels in the same area next to a mall and near the airport. This BW was nice and quiet. I thought that there were two queen beds but they brought in a roll away bed for one grandkid. Close to a lot of restaurants. Has indoor pool and though the breakfast buffet was small it offered quiet a lot. The beds aren't as good as Hampton but was good for one night.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Ahhhh...grandchildren! Traveling with them is even better than traveling with our children...we can spoil them! I trust everyone enjoyed the pool. It's nice and warm on those chilly evenings. Y'all need to come back soon. Summer's just around the corner. We'd love to have you back. We'll have our queen beds by then. ;-) Lori Womack General Manager

"Other than hard to get to the actual place, this is a great motel!"

5
04/04/2017

This is a pleasant motel - small pool, friendly staff and GREAT coffee! The rooms are spacious, and my husband was thrilled to have an 'easy' chair to sit in. Breakfast was good. We would stay there again!

"Nice enough and excellent breakfast"

4
31/03/2017

Stayed overnight as a single traveler. Felt safe, staff was hospitable, the room was clean. What I liked best was the breakfast-- waffles, mini-omelette, hash browns, grits as well as fruit, cereal and yogurt.

"Best Western Plus"

3
28/03/2017

Average hotel, not worth the [rice paid. Pool location right next to and in full view of lobby and check in. Heating and air conditioning system very noisy. We were given a room right next to the mechanical room and when anything turned on the walls vibrated! We requested and received a room change. A few doors down from the first room we were in there were two rooms being occupied by at least 10 adults and children in each room and they were very noisy. Hotel outdated and in need of some work.

"Nice motel but too many dogs"

3
24/11/2016

We stayed here for a few nights in November. The room was quite nice with comfortable beds and a nice flat screen tv. We stayed here so we could attend a Virginia Tech game and see some of the area. The people in the room next to us brought their dog and didn't care that it barked continually while they were not in the room. The dog family even went to breakfast together at 7:30 am which meant we all got an early and unwanted string of barking. This in turn got other dogs going in other rooms. I like pet friendly hotels but the hotel needs to have a way to deal with red necks that don't give a damn about anybody else and bring dogs that should be left elsewhere. We told the front desk there was an issue but they were not able to address it. The breakfasts were ok but the eating area was quite small and cramped. I would expect that 90% of the time this motel is quite good to stay at, but during Virginia Tech games, they may get some customers that lack basic hotel manners. On the plus side, they were able to provide us a rollaway on short notice since the beds were a bit smaller than expected (maybe full size rather than queen size) and would not have easily accomodated two adults per bed.

"Wonderful Stay for Conference"

5
17/11/2016

Our meeting was about 10 miles away - nice room and convenient place to stay - well marked entrance to hotel - awesome breakfast and coffee - good parking and well lit lot for our late evening meetings!

"Two night stay"

5
13/11/2016

My wife and I stayed at this great hotel two nights on our resent visit to Roanoke. A great experience with the staff and also the breakfast. We will be sure to stay at this Best Western on our return visit to Roanoke.

"Great Stay at Best Western"

5
11/11/2016

Dad was in hospital and I popped into this Best Western, felt good to be in safe, clean spot ... after worrying all day. Front Desk agent kind and understanding, Borrowed phone charger as my phone was dead and of course I was anxious.

"BW Roanoke Experience"

5
11/11/2016

This facility is about 15 years old located near a large shopping complex. This inn is clean and well maintained. Breakfast is a plus including cooked grits. Staff was courteous and professional. Recommend as a good choice if you're staying or visiting this area.

"Poor customer service"

1
06/11/2016

We were looking forward to staying in the king size bed no smoking room after a day of hiking at the Blue Ridge Parkway. During check in we were not informed that they downgraded our room. We arrived in a musty smelling double bed room. We returned to the check in desk to be told we were downgraded. Lori blamed Expedia and booking.com for overbooking their hotel. The website was not aware of current room availability because of plumbing problems. We requested Lori refund our room cost. She initially refused and told use to call the website. We sat in the lobby and waited on the phone for a website representative on the phone. Lori then realized she was the problem. Lori is who charged us not the website. She then gave us a refund. She does not have the customer relations skills required for representing Best Western.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Chris P. Hello there! I'm so sorry that you didn't have a good review for us. My name is Lori Womack, the General Manager and I don't recall speaking with you or interacting with you at all. Since you were here during the weekend while I was off, I think you may have names mixed up. After speaking with our Asst. Manager, Ms. Blair, it seems that you spoke with her. Please remember that when you reserve a room through a "third party", what they reserve for you is what we hold. So if anyone makes an error and reserves a room for you that is different from what you requested, we have no way of fixing it in advance. In your case, the reservation came to us as a room with double beds, not a king. Alas, we saved a double room for you and rented all of our king rooms before you arrived. There was no "down grading". If anything, when a guest request an upgrade (no matter WHO you made your reservation through), if possible we will accommodate you. In your case, because all the King rooms were not only booked, but occupied, there was, unfortunately, no way to get you placed into a King room. Also, Ms. Blair believed your room to be booked by Expedia after your companion stated that as so. (And we cannot refund any money to Expedia unless they call us because you pay Expedia, they pay us.) AFTER your travel partner spoke with Expedia, corrected herself and said that actually she had made the reservation through Booking.com....that changed everything. We are able to refund your money in that case because they send us your credit card info, not theirs. Ms. Blair immediately proceeded to do such. I'm not sure what you're referring to as "plumbing problems" or how that would effect your reservation. Also, I understand there was no report of any musty smell in the room by you or your companion. Only "we were supposed to get a King bed". I am very sorry we weren't able to do that for you. We understand your disappointment. We really do. Using a third party to make a reservation leaves room for errors. Not that we couldn't make mistakes when you book directly with us, but we are able to compensate for disappointment easier should that happen. But to say that we have poor customer service because of a booking error is disheartening. Please email me at [email protected] the next time you are coming this way and I'll be pleased to personally make you a reservation. I think you'll see that we our one of the most...if not THEE most friendly hotel in the area. Thank you again, Lori Womack General Manager

"Away from the highway"

4
04/11/2016

Enjoyed a relaxing stay in this attractively decorated hotel away from the interstate in a good location. Best Western has come a long way over the years, and provides a comfortable place to pause from all the traffic.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Dave C, Thank you so much for your wonderful review! We do like being close enough to the highway so we can accommodate our travelers but also far enough away that there isn't too much noise to interrupt your evening. I do hope you will come see us again during your travels and again thank you for your review. Skyelar Blair Assistant General Manager

"Terrible"

1
03/11/2016

The lever on the sink plug broke off and there was after all over the floor. No offer of help, so I crawled under the sink and did a temp fix as it was very late and we had unpacked or the night. Stuff happens, but this type of incident shows a lack of care about the property. Staff had no clue about simple fixes or any authority to make it right with the guests

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Bryan, Thank you for taking the time to leave us a review about your stay with us. Yes, it was around midnight when you arrived at our hotel. It sounds like a sink stopper decided to be contrary when you wanted to use it. I'm sorry. It seems that the car never breaks down in the driveway, but rather speeding down the interstate full speed. Please know that if we would have realized that it was getting ready to break, we would have immediately replaced it. But we DID offer to move you to another room close by, but you didn't want to. We understand, once you unpack, it's a hassle. I hate it that there was no maintenance person to fix things during the night. You're right, we leave plumbing and electrical problems to the professionals. Small things we can help with, but at midnight the best we could have done is offer to move you. And it's true, when you make your reservation through Expedia, if we credited any money back to you, it would have went to Expedia, not you. (You pay them, they pay us with their card). So, in a nutshell, the staff...ALL staff....has the authority to make it right with our guest, however in your case, you requested a refund and again, we would have refunded Expedia because they paid for your room. All in all, we're very sorry you had a bad experience. We hope that you will come back and give us another try. Please call us directly and we will choose the perfect room for you. Lori Womack General Manager

"Try, Try again"

3
01/11/2016

Things of note for your staff to check out in room 314. The bathroom sink faucet basically has to modes of operation... dripping and full blast. The installed night does not work... at least I was not able to find a switch for it. The show head works... that it is say that it sprays water at you... but that's about it. The selector dial is not functional. The cable TV signal fades out for about 5 seconds every 3-5 minutes... more of an annoyance than anything else. The AC/Heat controls are confusing. Are the controls on the unit used to control it or is the thermostat on the wall used to control it??? Some basic instruction for its use may be in need. My reservation was for two days. For some reason my reservation was thought to be only for on e night. After much difficulty with making the reservation for two nights it ends up being for one night. The on-line reservation site and customer service at the reservation place is terrible. all of the technology in the world and it's still this difficult to make a hotel reservation. I had to spend money to get my "free" nights stay, for a room with a very uncontrollable "full" size bed. Really... a full size bed??? I'm a slightly larger than average build, 5' 9" Male @ 190 lbs and I find it difficult to sleep in that thing. My wife is also slightly above average size... we enjoyed laying close to each other but it was very uncomfortable. The good things about our weekend there were the pool was warm and delightful to swim in, the water in the shower was of good pressure and the hot waster was plentiful, we were given a room that did not face the highway exit which is always loud and disturbing, Breakfast was very good and tasty, and we were able to get an extra towel to clean up after our daughter when she tried to brush her teeth and water from the bathroom sink soaked her, her pajamas and the floor in front of the sink. That made for an amusing moment.

"Affordable, Clean, Quiet and Comfortable"

5
28/10/2016

Whenever we drive from the Northeast to Atlanta we stay at this hotel. It is quiet, comfortable, clean and has an indoor pool. I would recommend you get directions to the hotel if you are driving on Interstate 81 since it is not right off the interstate. The staff at the hotel is very friendly and will help you out. The beds are also very comfortable. The breakfast area is small. The mall and restaurants are only minutes away.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
KellyAnn, Thank you so much for your review! It seems we hit the mark during your stay and I am so glad we could provide you with a great experience during your stay. We are about 3.5 miles off of Interstate 81 and we are here 24 hours a day to help with an questions or directions our travelers may need. We hope to see you again during your travels! Skyelar Blair Assisant General Manager

"Musty, dated and not great"

3
25/10/2016

We stayed for one night between Charlottesville and Boone on the Blue Ridge Parkway. The hotel smells musty, there was mold on the ceiling of our room, the toilet wouldnt stop running and the shower didn't work quite right either. While it wasn't dirty it's surely scuffed up, dated and clearly in need of some repair. Some Best Western Plus locations are significantly better than their standard chain, this was not among them. The night before we stayed at a Holiday Inn in Front Royal, which was cheaper and infinitely nicer.

"GREAT"

5
25/10/2016

This hotel had everything going for it. Best Western top of the line I try to stay at Best Western on all my trips unless not available This was my favorite. A lot of restaurants and shopping near the hotel

"too many fixable problems"

2
23/10/2016

I stayed at this location twice in a week. If all I wanted was a comfortable bed and a decent breakfast, this hotel would be fine. There were just too many other issues for me to recommend it. The one sign at ground level, partly hidden behind a competing property's sign made it hard to find. The internet service was intermittent and weak even when it was working. The ice machine on our floor was out of order. The room on our second stay smelled musty/moldy. The shower didn't drain very well. The toilet seat was loose. The arrangement of furniture in the room made it impossible to get the luggage cart into the room far enough to be able to open the closet door. Even though I am a Best Western rewards member, I will not choose this location again unless I learn that these shortcomings have been addressed.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Less, Hello. Thank you for taking the time to review our hotel. At least you said the bed was comfortable and the breakfast was decent. But we're not settling for just "fine". Ugh! We really, really dislike it that when we put our sign up our friends at Hyatt built their hotel and put their road sign right next to ours, hiding it. Most guests come from the opposite direction and therefore the sign is visible, but yep, they put their sign right next to ours. Due to city codes, we weren't able to do much about it until recently and finally, we've been approved to get a higher sign. YAY! As far as the internet service goes, we did have to reset it but after that, it seemed to be okay. Yes, one of our ice machines is out of order. It has been for a few days now. The part it needed had to be ordered. It just takes a few days for it to arrive but we DO have machines on each floor beside the elevators. I didn't find maintenance requests for the toilet seat and drain but I'm hoping that you notified the front desk immediately to remedy those two discomforts. Lastly, as you know from your first visit, we do things well. We know that's why you decided to return. We're not perfect, but we strive to get better every day. But our furniture arrangements are exactly the same in every room. Your room on your first visit was exactly like the second room. We're glad you decided to return and hope you do in the future. The items you mentioned are easy fixes that can be remedied and then happen again in a few months. We're a very busy hotel. I understand if you don't want to come back, but we hope that you give us another opportunity to show you that the third times a charm. Lori Womack General Manager

"Nice Hotel"

5
21/10/2016

Superior mall location and excellent staff. Rooms large and very nice. Hotel is also quiet and has a good solid comforting feel about it. You can tell this hotel has strong management and the price point is a bargain for the quality.

"business trip"

4
18/10/2016

Overall experience was good. Friendly staff. Hotel in older, but comfortable. Ice machine and vending machines were out on the second floor. Beds were okay but not great. Room was very clean. Express checkout would have been very convenient, since I travel.

"Kid friendly hotel"

5
17/10/2016

We stayed two nights recently and have zero complaints. We were welcomed with fresh baked cookies and lemonade which my children loved. On Sat. they ran out of cookies and one of the nice front desk ladies made a special trip to the store to buy cookie dough to bake more cookies. The staff were extremely helpful and friendly and the rooms were clean and comfortable. We will definitely stay here again!

Skyelar B, Front Office Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
I am so glad that we could make your stay so enjoyable! We love making everyone feel special when they stay with us and it looks like we hit the mark, we pride ourselves on our customer service and to hear that you will coming back to see us again makes it all worth doing. We look forward to having you and your family stay with us again (I'll make sure we have plenty of cookies this time) Skyelar Blair Assistant General Manager Best Western

"great place"

5
12/10/2016

this is one of the top 10 Best Westerns we have stayed in. From first impressions to check out this was one of the best. Friendly people work there and this is very important. I would stay there again and recommend it to others.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Kenneth H, It's so nice to hear some good things about us. We've been hit pretty hard lately from folks that say we're drab, worn, etc. Although we are updating things regularly, we do have some things we need to update....but all in time. The good news is...we're clean and friendly...and we care. Please come back and see us again soon. Lori Womack General Manager

"Clean comfortable and convenient"

4
11/10/2016

About 5 minutes off I-81 in a commercial area near the airport. Hotel was clean and quiet with a nice hot breakfast. Checkin was quick and friendly. Pet friendly with a $20 fee. Several major chain restaurants within a two minute drive.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Happy Fall to you! Thank you for the "thumbs up". I always say we're not perfect but we try to please every guest that comes through the door. Glad you're one of them. Please come back soon. Lori Womack General Manager

"Worn, drab, and just good enouh"

3
10/10/2016

Maybe I've been watching to much "Hotel Impossible" with Anthony Melchiorri, but I was expecting a more up-to-date hotel, for the price we paid. It is far from being the cheapest chain hotel in Roanoke. The hotel is long overdue for a remodel. We concluded that it was a "traveler's hotel" where most guests are passing through on 81, so the staff probably did not care about really putting effort into a best of care. People will be staying one night, then continuing their treks to points north/south. I think the philosophy of the management is to get it "just good enough". Just some things I noticed: 1) The mattresses are extremely cheap and uncomfortable. Both of us woke up with sore backs and hips. More objectively, when you sit on a mattress and can hear several springs go "boing-spreeeng-bing" you know the mattress was cheap to begin with, and is now completely worn out. The mattresses are substandard. Additionally, the sheets, blankets and bedding is very old and should be replaced. 2) The toilet took several flushes to work. This is probably a factor of overuse, under-maintenance over the years. Grime and black stuff was starting to appear in the cracks around the tub and walls nearby. The "rubber ducky" had black substance on the bottom. I shudder how many children used this in their bathtubs, which they were also using as an alternate toilet. I would recommend getting rid of the ducks, because they are more of a liability than a cute/ funny accessory. 3) The carpets in the rooms are generally worn out and dirty. Colors are starting to fade. I don't think much is spent by the hotel ownership in regular carpet cleaning, is there? Likewise, the hallway carpets are were varying colors of gray and brown. I know companies exist that will shampoo carpets for not very much. I think pennies are being pinched by the management in this department. 4) Not sure why the heat did not respond on the temperature control unit. We had it cranked to 81, and it was still cold for most of the night. The temperature definitely did not rise above 74, because we gauged it ourselves. I think, like the rest of the hotel, these units have seen their better days. All in all, not a horrible stay, but judging from the Tripadvisor comment section, most people are in a love fest with this facility. Nothing personnel, but we would not stay there again.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Wow, that's a lonnnnngggggggg review! I know, I know...wow...terrible review, right? Well, yes...we agree....that it's terrible...but we don't agree with the review. For our many readers: Our carpets were being cleaned while this guest was here. (and trust me....it's not cheap. No penny-pinching going on here) And while some hotels aren't investing money to keep their hotels sharp, we're constantly adding, remodeling and investing in our future. Yep, carpets in the halls are starting to show wear and we've already made the move to get them replaced. (carpets don't last long in busy hallways) But here's the thing: We're clean, we're reinventing things, we're happy and we're so friendly that we can be down right irritating about it! ;-) We even actually read our reviews! Readers, everyone has an opinion. And maybe we're not right for this reviewer. And maybe he's spot on. But we think our hotel is great. We hope you visit and agree! Lori Womack General Manager

"Convenient Location"

4
09/10/2016

Clean hotel. Conveniently located around restraunts...shopping...Roanoke...and tourist attractions...as well as highway. Good size rooms. Swimming pool and hot tub...grounds are kept clean. Would stay here again. Worth the price. Not too high.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Amy W., Hi there! Thank you for such a nice review. We're glad to hear that you'd stay here again. We ARE worth the price..and we care. That's a good combination. Please return soon, Lori Womack General Manager

"Great place, good price"

5
08/10/2016

Stayed here with a friend on a motorcycle trip. Clean hotel and rooms, with friendly staff at a good price. Breakfast area is a little tight, but good food. A little hard to find since it's part of a shopping mall complex, but worth it.

"Checked Out"

1
07/10/2016

After trying two rooms upon check-in, I had to check out without staying even one night. The entire second floor was stifling hot and humid, and my room smelled of wet dog. The drapes were streaked with filth, and the windows had dead bugs and webs on them. After locating front desk staff, I asked to be moved to another room, and the front desk staff immediately complied. The second room smelled strongly of disinfectant, had broken hardware on the cabinet, and was also uncomfortably warm. I went to a different hotel, secured a room, then checked out of this one. To their credit, they did not charge me and were professional and polite. I am astonished at the condition of this hotel.

"Perfectly OK, but..."

3
05/10/2016

Room was clean, and most amenities are in place. Reception staff scores + on the professional score, but at the expense of friendliness. WiFi is good for browsing the web, but not much else (blocks VPN, ssh and online games even). Wear is showing in some places, but maintenance seems to be on top of the issues for now, so this is mostly of a cosmetic concern.

"Very good hotel stay"

4
01/10/2016

Staff was extremely friendly and easy to do business with. Nice amenities with coffee and tea available 24 hours a day. Room was clean and well designed. Good exercise room with sturdy equipment. Close to many restaurants.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Shirley, Happy October! Thank you for taking the time to leave us a review. We hope you come back and stay with us again soon. Lori Womack General Manager

"Great for 1 night"

3
29/09/2016

For 1 night while traveling this was great. Near, but not right on major roads & near an airport. Fair cost, great staff & breakfast. Room was fine, though the sink drained very slowly. Close to many places to eat or drink.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your kind words. Can you let me know what we could do to get a four or five "circle"? We'd love to earn a better rating from you. I'm at [email protected] ;-) Lori Womack General Manager

"One nighter"

3
27/09/2016

I needed a comfortable bed for one night that was convenient to get back on the road in the morning. This Best Western is more than adequate and while far from any interesting sites, it did have dining choice within walking distance. Rubber duckie in the bath was a nice touch.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for leaving a review for your stay. How could we have made it a four or five circle? We'd love to get a better rating. Would you mind emailing me at [email protected] and letting me know what we can do? Thanks again, Lori Womack General Manager

"Very fancy"

5
26/09/2016

I loved my stay. The beds and pillows were hard to leave. Towels were fluffy. And the breakfast was delicious. I had just a girls day to shop and eat out. Everything was close enough to walk. Hard to get any better than this.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Amy! WoW!!! Oh, yes...it can get better. We're not perfect....BUT...we try very hard to make our guests give us reviews just like yours. (beaming here) Girls day, so nice. And I bet you deserved it so very much. Next time call me!!! I wanna go! Lori Womack General Manager

"Nice Spot"

5
26/09/2016

The hotel workers were very friendly and helpful. They gave me great tips for area places to eat and they were very accommodating. The bed and overall room was very appealing and comfortable. I will definitely stay there again on my next visit.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Alfred, Thanks so much for taking the time to leave us a review. Glad to here you were comfortable. How was breakfast? We have lots of yummy food. Let me know when you'll be back in the area. Email me at [email protected] and I'll make the reservation for you. Lori Womack General Manager

"Good stopover"

4
25/09/2016

Spent a night here on our trip down to South Carolina about an hour after we finished the Skyline Drive. Friendly staff, clean rooms, comfy beds. 24 hour hot drinks and cookies. There's an outdoor pool but no one used it while we were there. Our Satnav kept directing us to a field - it's in the middle of a retail park. Large mall nearby (and wifi so we could find the hotel on a map!) and plenty chain restaurants to choose from.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Carole, Hello there! So happy to read that you enjoyed our little hotel. We love it so much! Actually, we have an indoor pool. It is surrounded by windows so it may have appeared to be outside. But that's okay. Even birds have made the mistake of thinking it's their territory. :-) Please come back and see us again soon. Maybe on your way back from SC? Lori Womack General Manager

"excellent customer service"

5
23/09/2016

very friendly and comfortable accomodations. The staff was excellent, helpful and hospitable. And the location was perfect for our family get together.. great value for rate given. Breakfast was very good and fresh each morning.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Rhonda, We have such a great team. I just came back from vacation so the team took care of you all by themselves. So happy to hear that! Thanks for the kudos on breakfast. We've changed some things around lately. I'm anxious to hear what folks think. See you soon? Lori Womack General Manager

"Best Western Valley View"

3
20/09/2016

The hotel is very convenient to I-81, just off I-581, and adjacent to a large shopping center with several restaurants. The front desk staff was very accommodating, moving from a room which smelled of mildew down the hall to a better room. As a previous review indicated, the hotel had a significant water leak. The carpet in the hall was still wet and the hallway and adjacent rooms all smelled of mildew. Presuming they get that issue repaired, the room was fine otherwise. The hotel is pet friendly and there were nice areas to walk the dog.

"Smell"

2
19/09/2016

Checked in and out in about 30 minutes Smell in hallways and rooms....possibly mildew or mold. Contacted Best Western main offices and they gave me a case number. The manager of the hotel then contacted us and indicated that a commode overflowed into the hallway and damaged the carpeting. They tried to clean the carpeting twice ....but it did not get clean. They plan to replace the carpeting. The manager was apparently very upset with our email comments about their handling of this issue. We felt that we should not have been given any of those rooms....in that they knew about the odor before we arrived

"Night #1 on Blue Ridge Pkwy"

5
16/09/2016

Met by a very cheery young lady at reception who was a breathe of fresh air after some of the miserable individuals we had the displeasure of being served by in DC. She was charming and joyful evening working the evening shift in a hotel. - now that's customer service! Any ways, the room and location were exactly what we re looking for. Although booking over the phone on the day would have got us a better rate than we got using Hotel.com a month Ago!

"Nice and Quiet"

5
14/09/2016

Nice quiet hotel close to the Blue Ridge Parkway. I stayed here on a road trip heading south. Great place to stay. The room was very clean and everything was working fine.The check in staff were very helpful.

"Comfortable hotel"

5
11/09/2016

The staff was pleasant, coffee and fruit was available, the hotel was clean and the bed was comfortable. The hotel was conveniently located for area we were interested in going. We had a very enjoyable stay.

"Problem as noted in other comments"

3
10/09/2016

I noted the review in another comment location. My problem ahs been with cancellations, and charges that have been made when I I did not stay at the site. This was especially apparent on the charges on July 5th. I was charges $294.58 twice on this date, and I was NOT at the motel. As a result, my review of the motel is not as it has been in years past. I have stayed at the motel during football season for at least the past 20 years or more.

"Always a good stay here"

5
08/09/2016

We always stay at this Best Western on our way South. This year it is our 4th stay. We find the front desk to be friendly and the rooms are clean, comfortable and quiet. The lobby coffee is always fresh and hot. The cookies are always a plus.

"Bad odor"

2
07/09/2016

Our room, as well as the hallway leading to our room, had a very strong odor. The hallway smell resembled dirty cat liter. The odor in our room was like that of dog urine which had been covered with room deordizer - it made our eyes water. Needless to say we didn't stay, we canceled our room. The gal at the desk was very accommodating and offered a different room, but that room also had a very strong scent. It was as someone had tried to cover the odor with room sprays.

"I slept well enough"

3
24/08/2016

This is an average hotel with a small pool, a decent enough breakfast and quiet rooms. It's right near a mall with lots of restaurants and even a Kroger near by, and it's not far from Hwy 81 or the Roanoke airport. There is a small fridge and microwave and they leave a very cute little rubber duck for you in the bathroom. I felt it was a good value for the price I paid.

"Simple and clean with a Kick butt breakfast bar."

5
23/08/2016

Simple and Clean with a kick butt breakfast bar. Rooms were a bit dated - but clean for sure and the breakfast was really kind of not bad at all for a free breakfast at a budget hotel. We were surprised. Make your own waffles in two available flavors, yougurt parfaits, eggs, omlette, sausage, toast, grits, juices, Real nice . Thanks BW I enjoyed our one night stay .

"Nice Hotel & Good Location"

4
21/08/2016

Good hotel off of I-81 with clean rooms and very friendly helpful staff. Decent pricing for a one night stay without a reservation. Breakfast was limited. Would definitely stay again if in this area in the future.

"Not as represented"

2
15/08/2016

My husband booked a one night stay for our family of four and was told the room had queen beds. The beds turned out to be full size. When we complained we were told they only have fulls. Also, there was a very unpleasant odor that was in the halls and room. We could not wait to check out.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thanks much for your review! We appreciate everyone's feedback...good or bad. For the reader considering our hotel: Every website that we are on....including Tripadvisor, we advertise that we have two bed types, full (or sometimes called double) or king. We do not, nor have we ever advertised that we offer queen beds in ANY of our rooms. If this reviewer (who is anonymous so I cannot check) made their reservation with a company that showed queen beds, they are not partners with us. I do not know of ANY that exist, but I stop short of telling this guest that they are not being truthful. I do not know where they got their information from. We represent exactly what we are...no more....and no less! As far as the odor in the hallway? They are correct. We had another guest that completely disrespected our non-smoking policy. When that was reported, we removed this smoker from the premises. Incidentally, when I approached this smoker, she said she didn't see on our website that we were 100% non-smoking. (although she signed her registration where it clearly states it) This reviewer either did not report it or DID report it and knows that the smoker was removed...yet still wants to let you know we had a smoker. Moral of this story: Study the reservation and read the policies before booking. Thanks for reading this! Lori Womack General Manager

"Good place to stay"

3
14/08/2016

I would have given this place a 4 except for the lack of seats at breakfast. There were nowhere near enough, and I had to take food back to my room. Everything else was good, clean and comfortable. Friendly helpful staff. Rooms a little better than average.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Do you remember the moview "It's a Wonderful Life"? Every time a bell rings...and angel gets his wings. I'm going to start saying "Every time our breakfast room is full....and manager get a dollar". LOL! I'm sorry the breakfast room is small. We hope to some day enlarge it as the need for more room grows and grows. (We're a very busy little hotel!) Please come back and see us again soon. Lori Womack General Manager

"Gone to the dogs"

2
14/08/2016

No such thing as a "un" pet friendly room. I asked if they had rooms that did not allow pets, agent told me there was no such room-when pet rooms are full, they just put them in a regular room! What happened to caring about people. I want a quiet, clean (really clean-urine and pet hair free) room. Always fun hearing dogs barking while trying to sleep.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
I'm not sure who would have told you that there are no "UN" pet friendly rooms. As I said in your questions to me earlier, we have 84 rooms and out of the 84, we only permit dogs (AND DOGS ONLY...NO CATS) in 5 of those rooms. Yes, there are dog owners that do not tell us that they have a dog, so they will inevitably be in a "No dogs allowed" room....but that is out of our control. It sounds like you heard a dog barking during your visit. I trust that you reported it to us immediately so that we could remedy the situation. I do not find any communication from the front desk about it so I do not know what room you were in. I apologize if you had a bad experience, however, again....we do NOT allow dogs in rooms that are not designated as pet rooms. Thank you, Lori Womack General Manager

"Overnight stop on the way"

2
03/08/2016

Looks good on the outside great towels pool looked clean and coffee was fresh. First thing noticed was a very musty smell many air conditioner filter needs changing. The room was very "worn" head board and other furniture was torn, window would not completely close allowing road/airport noise and bugs in. light switches near bed lights dirty. WiFi/internet was about non existent, many TV channels don't work (CBS, ABC). Doors in hall slam shut late and early!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello there! Wow! I'm glad we had some good things in there! Yes, some of our rooms can smell a little damp during this time of the year. With so much humidity in the air, it's difficult to keep the moisture out of the room. But the A/C filters are clean. We also block off rooms daily (if possible) to dehumidify them. Nearly every hotel in our area is experiencing this, but not all try to be proactive about it. And....Yes, the window is supposed to be completely closed. However, sometimes people like to try to open them resulting in the top sliding down. As soon as we see it, we fix it. I DID speak with a man last week about his window being slightly open. Perhaps it was you as I only found one window. That has been closed. (thank you if it was you.) I can't answer why doors would slam shut constantly. I only trust that guests will be respectful of others' sleeping, but that doesn't always happen. As far as the wi-fi not working, I am boggled. We have excellent speed and more-than-required strength. Also, our cable service provides us with well over 50 channels, including ABC, CBS, NBC and FOX. I apologize if your particular tv wasn't able to find them. All in all, when I begin to answer a review such as this one, I can't help but feel that I am only making excuses, whereas it is merely a response to your concerns. I appreciate your words and I will walk through the rooms to make sure the problems you listed are addressed. Please come back again soon. Email me at [email protected] and I'll make your reservation for you personally. Lori Womack General Manager

"Nice place to visit"

5
28/07/2016

I stay at BW valley View approximately 6 to 8 times a year for medical visits in the Roanoke area. It is a clean comfortable Hotel with a nice caring staff who all take good care of my wife and myself. The only occasion that I have not stayed here is due to them being booked solid on one of my appointment dates so I had no other choice! It has become my "go to" Hotel in the Roanoke area and I no longer consider staying anywhere else. THANKS to Lori and her staff for their attitude and attention to their guests needs.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Harold, Your words mean a great deal to us! We're certainly not perfect (see other recent reviews) but we really care and we attempt to take care of any issues before our guests find them. Unfortunately, that doesn't always happen. We're glad you're as understanding as you are. You and your wife are very kind. Hope to see you both again soon, Lori and gang

"A Great Place to Relax and Enjoy"

5
27/07/2016

The Best Western Plus in Roanoke, Virginia has almost become "Our home away from home" over the past ten years. It is situated near the Valley View Mall for those who wish to shop, and there are excellent restaurants near by. We appreciate the calm atmosphere, the clean rooms, and the friendly and service-oriented staff. On one occasion when I was very stressed trying to get a boarding card by computer, John,the night clerk on duty, calmed me down with some of his personal M&M's and his counsel on the computer. You just can't beat service like that!

"it's ok to sleep"

3
25/07/2016

I used platinum rewards from my Harley ride rewards program. Had to remind desk clerk about my complimentory gift bag after he said No points would be possible if I was using points redemption. If you just want to sleep, maybe you'd be better off paying for your room!

"Great place"

5
24/07/2016

Great place to stay clean comfortable rooms breakfast is good pool is fun but it is the staff that makes it over the top. Friendly the midnight employees really made the day.a smile a warm good morning so positive great place to stay you will not be disappointed

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello there! Thank you for such kind words about us. I think you're referring to Bradley (or Jahleik?). Because I can't tell exactly who you are, I'm not sure what day you stayed...but they are both awesome! Please come back again soon. It's a great place during the fall season as well. Thanks again, Lori Womack General Manager

"Solid option"

4
21/07/2016

We've stayed here a couple of times and find the location to be convenient to lots or national restaurants and a large shopping center. The rooms are clean and the bedding comfortable. We will be back again. Good value for our money.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
You'll be back! Yay! That makes us very happy! When you are ready to make your reservation, please email me at: [email protected] and I'll be happy to make it for you. Have a great summer! Lori Womack General Manager

"Bad Clerks-Terrible room"

2
20/07/2016

When I checked in to the hotel, my wife asked for a nice view if there was one. The clerk on duty told her that we could get a parking lot view. I didn't like that answer and ask for a view of the mountains. The view we got was "room 303" of trees, a VERY bad order in the room, tv remote bad working off brand "very cheap", no tv guide. I went to the front desk to discuss my issues with the clerk "Sarah" told her about the oder how it was making me cough. Creating problems "triggering my Asthma" nothing she could do, small pillows on bed. I would give the room a one star. One of the worst stay I have had in 30 Years, will never stay here again.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Meredith, Hello! I'm sorry that you did not like your room. I understand that when Skyelar (our Asst. Manager) checked you in you asked for the "quiet side" of the hotel. This would be our parking lot side. Since the other side faces the highway...she thought she had you covered. When she moved you to Room 303, she also thought you'd enjoy that room since you can see the Appalachian Mountains from their. Also you had been originally in a room with two double beds and she moved you to a room with a King bed in it. This room is actually one of our most requested rooms. I'm so sorry that you weren't pleased. So to the reader, we've managed to be the worst hotel experience for someone in 30 years. EEK! That's terrible and it makes me feel really bad. But I will see what I can do to improve the room so that no one else has this same experience. This is why it's important to get feedback and it's why we request our guests to leave reviews. Nothing fake or manipulated. Thanks you Meredith! Lori Womack General Manager

"Convenient Location and Helpful Staff"

5
19/07/2016

This hotel is located close to the Roanoke Airport and near many different restaurants and great shopping. Just minutes off of I-81 and I-581, the hotel is clean and bright and the staff is terrific. There is a small indoor pool off of the lobby but it was not crowded for guest who chose to swim. The room was large and very clean and the bed was very comfortable. Wifi is easy to access in the room or in the lobby area. The front desk staff were very helpful and made sure I had a great stay. When the pool towels ran out, they secured large towels found in the rooms and provided those for my use in the pool area. There was coffee available in the lobby area and a large table at which to sit and use my computer while I waited the short wait for the room to be available since I arrived very early and well before the normal check-in time. The breakfast in the morning was very good... make your own Belgium waffles, scrambled eggs, sausage, a potato and peppers mixture that was also hot... and many other items such as pastries, breads, yogurts and more. Coffee and orange just as well as milk and other juices were also available. I did not leave hungry! I had some minor car trouble and was directed to a nearby Merchant Tire where they not only took care of my problem quickly, they also did so at "no charge'. I have not encountered such a friendly and helpful group of businesses and it truly saved my trip! (Thank you to Merchant Tire on Valley View Boulevard!)

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Stan, Thank you so much for taking the time to leave us a review. We know you have a choice and we appreciate you choosing us. Please come back and see us again soon. Lori Womack General Manager

"Best of the BEST"

5
19/07/2016

Best Western PLUS Inn at Valley View in Roanoke, VA is located near many restaurants and good shopping sites as well. This makes your stay here easy and comfortable. The facility is very clean and the staff is very friendly and helpful. I had some minor car trouble while at the hotel and was directed to a nearby Merchant Tire where they fixed my problem quickly and then did not even charge me for what they did to solve my problem. I was most impressed with their generosity to a "visitor" to their area. This just capped off a wonderful stay at the hotel and I thank them all for being so helpful... accommodating... and friendly.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
I get a little nervous when someone tells us we're the Best or we're perfect....because we are soooooooo not. But here's where we stand heads and shoulders above the rest of the hotels in our area: We Care! When someone is not happy, we get upset. When people are pleased (which is 95% of the time) we feel like we're doing our job well. For you to tell us that we are the "Best of the Best" is more than we could ever ask of anyone. We're 20 years old and have some real challenges. But we try to compensate with service and cleanliness. And we are so grateful for guests like you who see our efforts. Thanks you for your kind words. Humbly, Lori Womack General Manager

"Good place - By far my favorite Best Western"

4
19/07/2016

Clean more modern hotel and friendly staff. Close to food shopping etc. The shuttle can take you to mall/dining and I'm pretty sure they have airport pick up too. The pool is small so for kids probably perfect but not for adults to do laps in. Good value for the price.

"Our Virginia Stay"

4
18/07/2016

Hotel room was clean and roomy. Staff was very accommodating. Breakfast was good although crowded. Location was in a shopping area and very convenient. We only stayed one night but it was convenient to get on and off the interstate. W

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Mary, Aww.....thanks much for the kind words. We love our beautiful city and our even MORE beautiful state. Please come back soon. And we will sing "Carry Me Back To Old Virginny". Have a great summer, Lori Womack General Manager

"Stopover Plus"

4
18/07/2016

Great place to stopover for a night. We arrived late and there was no problem. The breakfast the next morning was very good. The only concern I have was that the mattress was a little soft. I prefer a firm platform. Overall a good place.

"Waypoint rest place"

5
16/07/2016

We stopped here as a way point from Tennessee to Pennsylvania. It was perfect! The staff was super helpful. The room was exactly what we expected in size and very clean. There was even a little rubber duckie waiting on the tub for my daughter. We were checking out and my daughter was showing off the duckie and they gave her another one! Everyone was so nice. We will be using this for a waypoint from now on.

"Hall of Fame induction!!"

5
14/07/2016

This is our third stay at the Best Western Plus in Roanoke since last November. And thus far, we have not had one issue, even a minor one, Room condition and cleanliness - A+ Overall facility condition and cleanliness - A+ Staff attitude and customer service commitment - A++ Value for the money - A+ We have stayed at many hotels and motels over the years but this facility and it's staff can stack up against any, even several 4 star properties. These folks have no chance of ever appearing on Hotel Impossible. In fact, Anthony would also induct this facility and staff into his HOF. Thanks again for a terrific night of lodging!!

"Great hotel!"

5
14/07/2016

After a terrible experience at a Best Western in Winchester VA on our way up to MA, we changed our hotel for our return trip. I called from the road and was pleasantly greeted by the woman handling the front desk. She reserved a room for us at the last minute that was smoke free and pet free (this is a pet friendly hotel). The rooms were immaculate and spacious, the service professional and accommodating and we had a great experience. This hotel is now our stopping point on our way back to SC from MA.

"Worth the drive of a few minutes from I-81. Exceeded expectations!"

5
14/07/2016

I had not stayed at a Best Western Plus in a very long time. We were making our way north from Clemson, SC and our son's college orientation (Go Tigers!), and Roanoke is about 1/2 way. Before taking uor trip down to SC I tried to find hotels along I-81 and the ones I found were all a good $40 more expensive a night. We used the AARP rate. The hotel room was very nice and had room for a rollaway. My son really liked the leather easy chair with footrest as he used his laptop very comfortably while seated in the chair; free WiFi worked fine. There was a microwave, coffee maker, and fridge. We stayed on the first floor. The hallways are nice and wide and the hotel was VERY quiet. It's located right by the shopping mall near the airport with other hotels and many restaurants. We got to the hotel later in the evening, and didn't want to go out, so we ordered pizza delivery. There is a pool right as you come in the hotel and it is open late, so our daughter enjoyed that. There are doors from the pool area to a little sitting area outside. It was such a warm night, some adult guests were sitting there after their swim enjoying a beverage and relaxing. The front desk was very pleasant and accommodating about anything I asked--both night and morning shift. The breakfast was the standard but they did have hot dishes like potatoes, sausage, sausage gravy, and breakfast wraps. The seating in the breakfast area is bit strange, split between two rooms, with food room being small--but it was kept well-stocked and clean. There is a Walmart right there in the mall area that has a gas station, so I was able to fill my tank and head out in the morning so easily and get on the highway. I am a BW rewards member--but that's not why I stayed here. I belong to several hotel rewards programs and book according to my location and price needs at the time. This hotel hit the mark all the way around. I highly recommend it and will stay here again on our travels to and from Clemson.

"First stop"

4
13/07/2016

This was our first stay in a Best Western Plus and it met all our expectations. Would definitely stay there again. It was easy access from highway, there were a lot of restaurants nearby to eat. Hotel staff was very friendly.

"AMAZING!"

5
12/07/2016

The staff beginning with Brittany was wonderful. After a disappointing experience with another nearby hotel, my husband found this Best Western Plus. Our room was spacious, immaculate, tastefully decorated and looked newly renovated. The rest of the hotel was clean and decorated in warm calming tones. No charge for parking and the hotel was easy to find. The full hot breakfast was yummy and the breakfast room staff could not do enough for us. From he fresh hot coffee to the sausage biscuit's......oh my. Yes, we loved our room and the hotel but it is truly the staff that makes this a "we will be stopping here on our way back north in a week or two.

"Nice stay"

4
12/07/2016

Nice clean room, friendly staff. One night stay before flying out of Roanoke airport. More than adequate. Did not use pool or gym facilities. Adequate breakfast although I'm not sure they have real eggs vs. poured out of a carton. Waffles were great.

"Excellent hotel"

5
12/07/2016

Very friendly and helpful staff. Allowed us to park motorcycles under cover in front. Room had a nice chair/ottoman. Breakfast items were fresh. Forgot item in room and didnt notice until after checkout. Receptionist gave me a key to get back in to retrieve it.

"for the same $ i'd stay elsewhere in the future"

3
11/07/2016

check in was fast & easy. key didn't let me inside the hotel so needed to carry luggage much further than convenient. common hallway carpet appeared dirty and needed thorough vacuuming. location is ok

"Nice Oasis"

5
10/07/2016

My sister and I had been driving 10 hours and were exhausted. The hotel was completely filled, but I had confirmed reservations and my room was held. Front Desk was very efficient, lobby clean and the room was so very comfortable.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
KFC, ;-) Thank you so much for taking the time to leave a review about us. I'm glad we were able to be the safe stopover you and your sister needed during your long trip. Hopefully, you'll stop by and say hello the next time you're traveling. At least wave and beep. Have a great summer! Lori Womack General Manager

"Reliable Best Western facility"

4
10/07/2016

My GPS wasn't very good at finding this place so make note of their directions on your reservations or try to use the Red Palace Chinese restaurant, which is actually on Valley View Blvd. NW, for guidance. The Best Western is actually well off Valley and the signage is pretty small. If you can see the tall Hyatt Hotel the Best Western is a low three story building to its right.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello Robert! Thanks for the tips. Yes, we're at 5050 Valley View Blvd. NW. I-81 (exit 143) to I-581 (exit 3E), take "Shopping Center" exit ramp (first ramp off of I-581). We're the 4th drive on the right. Easy Peasy...right? Please come back soon...now that you know where we are. Thank you, Lori Womack General Manager

"Ms. Chen"

5
08/07/2016

The hotel staffs are nice and helpful. When I told the front desk lady (Skyler) the shower head has problem, she let us change to another room right away. The room and beds are very comfortable. The only thing I don't like is the refrigerate is not cold enough.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Ms. Chen, Hello again! I remember chatting with you in the lobby! Thank you for leaving us a review. We got the shower head tightened...so all is well. Thanks also for notifying us. Have a great summer! Lori Womack General Manager

"Good overnight stay"

4
07/07/2016

We stayed here for one night on our southern states tour. The room was clean & well decorated, and the beds were comfortable and there was the usual TV, fridge & coffee machine. The bathroom was a good size with an excellent shower. Small selection of toiletries but no shower gel. We didn't have time to go into the small indoor pool but it looked fine with doors opening onto an outside space which had a few loungers. The hotel provided a small complimentary breakfast comprising eggs, bacon, grits, cereal, pastries etc. With a very good coffee station providing thermos flasks of various beverages which were regularly replenished. The staff were very sweet and kept the small seating area clean as people came & went. Located on the edge of a large commercial area about 12 mins from a huge mall, there are also several restaurants within easy, flat walking distance. Plus fantastic views over surrounding fields to the hills. Although, as with many areas in the U.S, pavements (sidewalks) were virtually non-existent so it was a bit hair raising crossing the roads and walking through car parks. Good stay at a reasonable price.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Sue O. Hello. Thanks much for leaving us a review! We are right at the Valley View mall...about 12 minutes walking. 2 if you're driving. ;-) But we'll take you in our shuttle van too if you would like! Please come back and see us again soon. Lori Womack General Manager

"Vacation 2016"

3
05/07/2016

The room was clean and accommodating for an overnight stay. Complimentary breakfast left something to be desired. The set up for the breakfast area was disorganized, messy in a very small area. The breakfast food was not the greatest. Cold and Bland.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for giving us some feedback. I know our breakfast room is small, but your comments about the breakfast being disorganized, messy, cold and bland caught me off guard. You know what this means don't you? I'm not paying enough attention to it!! Guess where I'll be tomorrow morning? Yep, in breakfast! We MUST make sure everything exceeds your expectations. I'm very sorry we failed you. Email me at [email protected] the next time your in our area and I'll make your reservation for you. Thanks again, Lori Womack General Manager

"wonderful stay"

5
04/07/2016

everything was perfect for our very short stay - check in was quick and easy, room was big and welcoming, both beds were extremely comfortable, breakfast was excellent, price was outstanding - cannot compliment enough

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Pierre, Perfect? Gulp! That's a tough one to follow. We're hardly ever perfect. But hey...we were taught to take compliments with grace.....so thank you ! Please come back and see us again soon. Lori Womack General Manager

"End of a vacation"

5
02/07/2016

Thus was a delightful end to our vacation. The bedds were wonderful and we actually had a good nights sleep. They knew we had to catch a flight that would just cause us to miss breakfast, so they had it ready for us to have breakfast before our very early flight. A really nice room with a surprise recliner ( never had that before). I would recommend tp anyone. We will certainly be back.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Noooooo......not the end of vacation! Actually, that's why we love our jobs. We always get to be with the vacationers! (And they're usually in happy moods....usually) Looking forward to seeing you again in the future. Email me at [email protected] and I'll make your reservation for you. Thank you for staying with us. Lori Womack General Manager

"Passing through"

5
02/07/2016

We were passing through on the way to Virginia Beach. Room was nice and clean. Breakfast room was really small and ran out of seating quickly. The pool was small but met our needs with a 10 and 3 year old. Manager was very nice at check in. He provided us with cookies and coupons for local eateries.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Tonya, Hello! Thanks for taking the time to leave us such a kind review. Did the little ones get a duck? We usually give out special ducks to our special people...(the little ones 'cause they're our favorites) Next time you're here, ask for a special duck. How was VA Beach? We love it! Have a great summer! Lori Womack General Manager

"Confusing on how to get to"

4
02/07/2016

This is our 2nd visit to this location while traveling from MS to PA and found it confusing to get to - yes even with GPS. Also the entrance sign is on the ground, behind two other signs - a Hyatt sign and a food establishment sign. I understand nothing can be done about the location and roads to it, however once you arrive, the confusion is worth it. Staff was extremely helpful, beds were comfy, and entire property was clean and well maintained. Would have given it a 5 if not for the "hidden location".

"Pastor "

5
01/07/2016

Great ft desk attendants. Very helpful and polite. Even though it was busy they were very attentive to my groups needs and many others. The building was clean and tidy. Parking was well lit and safe. Even though it looked further off rt81 than I wanted it wasn't bad and was worth the extra 2 miles!

"Very nice"

4
01/07/2016

We stayed here a couple of years ago ane enjoyed it then. They have done a good job keeping the property up. The rooms are neat and clean. The beds comfortable. The common areas are well maintained as well. This is a charm for the BW brand which rarely is as nice as this BW. Great staff too.

"mdg"

5
29/06/2016

Check in was no hassle, staff very helpful and polite. Motel older, but clean. Breakfast had very nice variety. Was on my way to Baltimore, and actually stayed again on the way home. No far off of I95, I was traveling alone; but the area was populated enough I felt completely safe. Parking lot well lit.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Marian, Thanks so much for taking the time out to leave a review. Yes, we're about 20 years old but still #5 on Tripadvisor. The others are all new hotels...and of course there's the Hotel Roanoke. (Which we all love!) We have our work cut out for us...but we love our jobs! Come back and see us again. Lori Womack General Manager

"Room102"

5
28/06/2016

The best of the six Best Western's we booked in less than 12-months for Quality, professionalism, cleanliness, overall positive attitude of all associates which included the front desk, housekeeping and the employee who monitored the breakfast service.

"Nice Place"

4
23/06/2016

Very nice place to stay, quite and clean , breakfast was very good . Staff very helpful .Loved the pool and the grounds , restaurants all around you to eat at .or have a friendly drink at TGI Fridays or Applebee

"Nice hotel and good amenities"

4
18/06/2016

Overall, I had a pleasant stay at this hotel. The room was clean, the bed was very comfortable and there was ample space in the room for two people and a dog for a quick overnight while traveling from Texas to Pennsylvania. It was nice that breakfast was offered, there was in-room WiFi and there was quick access to restaurants and shopping. There was also a very comfortable reading chair and desk in the room. The only downside, was there was a number of dead bugs on the windowsill -- which seemed more just from the climate and not a dirty room. Just wish someone had vacuumed them up while cleaning the room.

"Special package stay"

3
15/06/2016

My husband and I stayed one night as part of a promotional package. Everything overall was fine. Room was clean and spacious. The only thing that I did not care for was the very small breakfast area. You had to wait on a line to get to the food items. The seating was limited . My husband anf I had to sit in the lobby area to eat. We would not stay here again for this very reason.

"Spacious rooms, but not quite up to snuff"

3
13/06/2016

Our room was large, and the staff at the front desk were friendly. However, the furnishings were worn, breakfast was very limited, and the equipment as well as the television in the fitness center didn't work properly. Next time I'm in the vicinity, I'll stay elsewhere.

"Great hotel...wonderful experience."

5
12/06/2016

I was in town for a wedding. This hotel was in a great location...close to airport, shopping, dining. The hotel/rooms are clean and well maintained. During my stay I could see they were updating more rooms and cleaning carpet. Staff were friendly and helpful. It was nice and quiet. Plenty of parking. I didn't utilize the pool or breakfast service so can't speak to those amenities. My room (I was on first floor) had a mini fridge and microwave as well as coffee maker which was nice to have. Wifi also included. Would happily stay there again.

"Very Nice"

5
11/06/2016

We booked this Hotel on Groupon. When we arrived they did not have a reservation for us. I had my receipt from Groupon so they gladly gave us a room and were very apologetic. The staff is very helpful and friendly, the rooms are outstanding, and the continental breakfast is very good. It is very near a huge shopping mall and also lots of great restaurants to choose from. I would gladly stay here again on a return visit.

"Good night stay and Great Breakfast"

4
09/06/2016

Room was very nice. Well painted and nice décor. Bathrooms needed some updating. Doors were external but seemed like a safe area and no problems occurred. Breakfast was really good and service too. We were headed to Natural Bridge Virginia and this was a great area and easy access right off the interstate.

"Great Hotel"

5
07/06/2016

The staff, location, room, beds, decor, amenities, access....everything about this hotel was great. But if you're there during a holiday weekend, plan on breakfast elsewhere because the breakfast room is too small to manage the # of people. Will visit again when I'm in the area because everything else was so good !

"Very Nice Stay"

5
05/06/2016

This was a great place to stay. Very well located...easy to get to and lots of dining choices in the area. Parking lot had plenty of space and was well lit. The only drawback was that the beds were full-sized versus queen.

"Great Stay"

5
05/06/2016

Wonderful hotel with very friendly staff. Would definitely stay there again. The rooms were very clean, the beds were comfortable, and the breakfast was perfect. It was close to several restaurants and stores.

"Helpful staff & a bit off the highway"

4
02/06/2016

Interesting hotel location, but findable, especially with help from desk staff.. Regular Best Western, still working on the "Plus" part of name, but well on way there... Room fine, breakfast selections need improvement, as compared to similar hotels. Didn't use fitness room or internet. Parking better than many places.

"Really nice motel"

5
01/06/2016

Really clean facility and room. The room was very much up to date and comfortable. Definitely recommend this as a place to stay - whether visiting Roanoke or just getting off of I-81 and need a place to spend the night. Maybe 5 minutes off of I-81.The free morning breakfast was better than most other Best Western facilities. Not really good but definitely has choices for you to "fill the hole" and get your day going. Overall one of the better BW properties I have stayed at.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Wayne, Really nice review! ;-) Thank you for choosing us out of all the other hotels in the area. We appreciate it! If you ever plan on coming back this way, please email me at [email protected] and I'll make your reservation for you! Lori Womack General Manager

"Would Definitely Stay Again "

5
01/06/2016

Just needed a one night stay and booked through Orbitz. Had a problem with Orbitz booking which the hotel staff handled quickly and very professionaly. I believe Brad was who checked us in and out and he was super friendly and professional. Hotel was nice and clean and the hot breakfast was very good and filling. Would recommend to anyone.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Happy unoffical Summer to you! Thanks much for taking the time to leave us a review. Brad is a new desk clerk. Very nice to hear that he took such good care of you! Please come back soon! Lori Womack General Manager

"Best Western Roanoke Va shines"

4
31/05/2016

Best Western has taken the time to get it right as a hotelier. All the amenities you would expect, and the personnel who actually care . Clean, shiny, and settled amongst the largest collection of restaurants to satisfy your every craving.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for such a nice review. We'll take the not-so-nice reviews too though! We hope you come back and see us again soon! Lori Womack General Manager

"Expected better Quality"

2
31/05/2016

Being a Platinum member I have stayed in Best Western hotels many times over the last couple of years and have had very good experiences. I expected the same type of quality at this hotel as well. I must start by saying that the night attendant (Skylear) was VERY helpful and attentive to our room issues. The first issue was a beeping sound in our room which turned out to be a Carbon Monoxide alarm (I believe). Skylear removed it. Then the TV remote channel changer did not work. Skylear again replaced the remote on a second visit. The exercise room was dirty. Behind the treadmill appeared to be a quarter inch of dust and dirt. Leaving me to believe the room had not been vacuumed for some time. The television in the room with the treadmill did not work. There were no cups for the water. However, my biggest concern was the breakfast. I understand that this was the Memorial day weekend and your hotel was full and my wife and I arrived at 9:15 for breakfast with MANY other guests. The 2% milk had 1 milk container left and the whole milk had only a few left. Had to ask for the yogurt to be refilled. The potatoes and omelets were cold. The pastries were just about empty. My wife and I expect to stay at this hotel a couple more times this summer and we would like our stay to equal to the stays we had at other Best Western hotels. Thanks

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello Joseph! You're coming back? Yay!! Thank you ! Due to the holiday weekend, many of our seasoned staff was off. It sounds like our newer team wasn't as quick to refill or address some of the daily tasks that we tend to. It's great to hear some feedback. Actually, the Assistant Manager is Skyelar so it's good to know that she was 'johnny-on-the-spot". Please email me and let me know when you'll be coming our way. I'll make the reservation for you. My email is: [email protected] Thank you for taking the time out to review us. We appreciate it! Lori Womack General Manager

"Just ok, hard to find"

4
28/05/2016

We stayed here for one night. Personnel was very friendly and helpful, room and bed were fine. Breakfast was minimal and they use this awful plastic cutlery which was bad quality and does not work at all. Trying to cut a piece of your bread or even egg is a challenge! The hotel is hard to find unless you have navigation that is less than 1 years old. It might be useful to add some more directions to the website. Hotel is located outside of town but near a very nice shopping center where you'll also find some nice restaurants.

"A good stay"

5
26/05/2016

Lori was great at check-in. She answered all questions and the room and amenities were very good. Breakfast was plentiful and the assortment enough. Would stay here again when in the area Only issue was the distance from the highway. I would prefer one closer to the major route but understand the closeness to the airport is better for business.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Richard P, Awww...shucks...thanks very much! I'll check into moving the building closer to the interstate for you. ;-) Please come back and see us again soon! Lori Womack General Manager

"Very Pleasant Stay!"

4
24/05/2016

I was in town for the weekend for my non-profit organization's convention. I had a bad experience at a Best Western about a year ago and vowed that I would not use their chain again. However, I selected this Best Western because it was convenient to the convention and away from downtown. It is also short drive to the local airport. When I write a review of a hotel, I try to give the reader a detailed account of my stay giving readers, the information they need to know about my stay. As such, this is a long review so bear with me. Around lunch time there was a break in the convention activities so I went to the hotel to check my reservation. The hotel has a convenient exit off the expressway and I found it easily. There is ample parking around the building. When I entered, the lobby there was no one at the front desk. As I waited, I notice a hotel employee assisting a couple who apparently was having some mechanical problem with their car. After several minutes standing at the front desk, I asked a staff member who was emptying the trashcans if there was anyone in the office behind the desk. She said “yes” and pointed out the man who was assisting the couple with car problems. He was returning to the desk. I thought it was rather rude that he never acknowledged me or even said I will be with you as soon as I take care of these guests even though I was obviously waiting to check in and he was only a few feet away from me the entire time. Once behind the counter, “Brad” was all business. He methodically went through the check-in process a step at a time explaining what he was doing and why. The actual check-in took less time than the time I originally waited at the counter. Brad was nice but professional. Anyway, I was impressed that I was able to check into my room at mid-day. That rarely happens these days. I had a room on the third floor. I took the elevator and went to my room at the far end of the hall. There was a drink vending machine and ice dispenser next to the elevator. The carpet appeared new and someone had recently vacuumed it. My room was spacious with two double beds. It was very tastefully furnished. All the wooden furniture had marble-like tops. The nightstand between the beds had an alarm clock and twin lamp. The lamp had two electrical outlets suitable for plugging in my phone and tablet. Next to the second bed was a recliner with matching footrest. It was next to the window, which made it great for reading or just relaxing. There was also a floor lamp. The air conditioning unit under the window was a little noisy but very efficient. The wall-mounted thermostat was next to the bed. A small table held the ice bucket and plastic cups. The desk table was adequate size to use my laptop computer and accessories. The desk lamp like the table lamp had two electrical outlets built-in. The dresser unit contained an open space at the top, three deep drawers, and an adjacent unit that held the microwave oven and a refrigerator. There was a coffee pot with complimentary coffee and condiments. A large screen digital television rested on top of the unit. There was a small bench next to this unit suitable for sitting down or placing your suitcase on it. The bathroom was very nice. It has a large mirror over the sink. Below the sink on either side were three large open shelves for storage. The hair dryer is on the wall next to the light switch and the switch for the ceiling heat lamp. The shower was large and there were plenty of towels and washcloths. There was also three quarter length mirror on the back of the bathroom door. One feature I really liked in the bathroom was the night light. The illuminated rocker panel light switch allows you to find your way to the bathroom in the middle of the night without waking anyone or stumbling over things in an unfamiliar environment. The light was not bright enough to disturb my sleep. A small closet next to the bathroom held a luggage rack, small safe, iron, and ironing board. The room safety features included fire and carbon monoxide detectors, and sprinkler system. The entire hotel is non-smoking with a hefty $150 charge if you do. There was a very detailed guest book on the desk table. It covered a multitude of information about the hotel and surrounding community. It was very helpful. Other amenities at the hotel included free coffee in the lobby 24 hours a day, a continental breakfast, copy service, free Wi-Fi in the room (good fast access), and free newspapers during weekdays. The continental breakfast is available from 6:00 am to 10:00 am. There is a separate handicap entrance. The hotel is pet friendly for animals under 25 pounds and there is a $25 fee. There is an indoor heated pool and shuttle service to the airport. The hotel was very quiet even when it was full on Sunday. I had a quiet, peaceful weekend. My room was clean, fresh, and I got to check-in early! I definitely would consider staying there on my next trip to Roanoke.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your review. It's very thorough. I hope you come back and see us again soon. Email me at [email protected] and I'll make your reservation for you! Have a safe Memorial Day holiday! Lori Womack General Manager

"road trip stop"

4
20/05/2016

last minute decision to stay here. nice place to stay after 12 hours of driving. room and accommodations were nice. breakfast was good. somewhat disappointed that this hotel would not honor AAA or AARP discounts. will have to discuss this with member services

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Robert, Hi there. Actually, we DO accept AAA and AARP. (along with some other programs). Perhaps you were already at a rate lower than the standard % off. Hmmmm...I'll have to see if I can figure out who you are and check out your rate. Thank you for the kind words about your stay. Lori Womack General Manager

"Great Location Outstanding Service"

5
20/05/2016

Booked 8 rooms through Tim Dean in January in-conjunction-with a golf outing to the Roanoke area. Tim was easy to work with and he and the Front Desk staff were always cheery and helpful. Great location with tons of restaurants nearby.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Red, We loved having all of you with us. We're glad you were able to use the breakfast area for a get-together in the evenings. I didn't hear how the Coach n Four was. I'm sure it was yummy! Please come back again soon. Hopefully we won't have all of this darn rain! Thank you, Lori Womack General Manager

"One night say"

5
20/05/2016

Friendly greeting from front desk personnel. Very helpful . (Needed extra blanket) The bed was very comfortable. The hot breakfast was very tasty and alot of different choices. Never can go wrong with a Best Western hotel. ????????

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
We're so friendly....we get on our OWN nerves! ;-) For the reader, do you notice that the reviewer said they needed an extra blanket? We like it when our guests tell us what they want while they're here! That's what we're here for. So many times, people will be unhappy during their stay because they suffered in silence. DON'T ever be shy about making your requests known. Thank you for the review. Hope next time you can stay longer then one night. Lori Womack General Manager

"Stop on Way Back to New England From Florida"

5
20/05/2016

This was an excellent hotel. Very Clean. Pleasant Staff. Great Value. . Very informative on things in the area to see and do, restaurants, stores, directions. Very accepting of Coupons from the Highway Coupon Books.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! I think I checked you in. (I'm the one who thinks everything I say is funny)....and it is. (wink) Remember, we don't always accept coupons. Just like any item that might be on "sale", there has to be an abundant supply that we want to get rid of before we'll lower the price. Some nights...we just won't accept them. But then again, many nights we will. Always best to call ahead and ask. Thank you for the review! Lori Womack General Manager

"Great hotel"

5
20/05/2016

This is a very pleasant hotel to stay in. Great room, high quality furniture and decor. Good breakfast.We had enough reward points for a free night and take advantage of the stay 2 get 1 free night during our travels. We will be back.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Roxanne, Oh, good! We have an awesome rewards program. Glad you could take advantage of the points. We're looking forward to seeing you again. Lori Womack General Manager

"Excellent"

5
19/05/2016

The room was excellent and the employees were grate.The towels were soft. Nices towels from any Best western we have stayed at. Their swimming pool is real nice. The breakfast is excellent. We would recommend this Best western.

"Clean place."

4
17/05/2016

Hotel is clean, rooms are nice, pool inside is very nice also. Staff were friendly on check in and check out. Good breakfast before you go. Plenty of parking, secure area too.Many restraunts around to go to.

"Very Nice Best Western and great value on VT graduation weekend"

5
17/05/2016

We've discovered Best Western hotels to be quite nice - and dependendable for cleanliness, great breakfasts and good service - especially since each hotel is individually owned. Kudos to this particular location as it was one of the nicest we've stayed in - a comfortable leather chair with ottoman, large TV, comfortable king bedding and super clean bathroom complete with a rubber ducky, We arrived well after the dinner hour and quickly checked in and left in search of food. This location is conveniently located near many, many chain restaurants, not our first choice but when you're hungry you go to... TGIF!! The ONLY set-back at this hotel might be the small breakfast area and that causes traffic jams for hungry guests. Not the end of the world. Hot home fries with sausage pieces and red and green peppers and the biscuits/sausage and gravy were the highlights for me - you have to microwave the biscuit, otherwise it's pretty hard and room temp. The waffle maker looked as though it needed to be replaced - I noticed most waffles were under cooked. There was plenty of offerings for everyone (healthy oatmeal, hard boiled eggs, yogurt, fresh fruit, etc...) and a staff ready to clean in order to keep up with the demand for tables. We had a snafu with our original reservation at a B&B and were delightfully surprised to find this excellent hotel at normal rates, being that is was graduation weekend at VT. THANK YOU!! We stay at Best Westerns when traveling and now when visiting our children at VT, we will add this one to the list of impressive hotels.

"Clean, peaceful, very accommodating."

5
16/05/2016

We arrived very late and they waved the check out time so that we could sleep in past check out time. Everything was excellent and very nice people to deal with. Would stay here again in a heart beat.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Andre, Thanks so very much for your kind words. We try to accommodate everyone the very best we can. We don't always hit the mark, but we try. Glad to hear that you'd return. Please email me at [email protected] and I'll personally make your reservation for you. Thanks again, Lori Womack General Manager

"Stayed here for VT graduation"

5
15/05/2016

Nice hotel - even had VT graduation info waiting for us on arrival and had the lobby decorated with balloons in VT colors! Very nice exercise room and very nice breakfast. I don't know if we will ever be in Roanoke again but would definitely stay there again. Also nice mall and several restaurants nearby. Easy on and off from 581

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Carol, Thank you for choosing to stay with us during the VT graduation. It's a very busy time for us....and we look forward to it every year! If you ever ARE in the beautiful Southwest VA area, we hope you do stay with us. Have a great Summer! Lori Womack General Manager

"Great graduation stay"

5
14/05/2016

My son was graduating from college, and even though I planned the trip in late January, this hotel, 45 minutes from Blacksburg, was one of the few that still had vacancies. I was nervous about staying at a Best Western, because we had stayed at different locations over the past few years, and were frequently disappointed. However, this one in Roanoke had great reviews, so we gave it a try. I am so glad we did! When we checked in, they had the lobby decorated in the college colors, with congratulations signs everywhere! They had also prepared an information packet just for the graduation; there was a full schedule of events, directions, and the front desk staff advised us about traffic we would encounter in the morning. As if that was not enough, they even had "to go" bags of food available because many of us needed to leave before the breakfast was even served at 7am. As a diabetic, I cannot express how grateful I am for this small kindness! I had one less thing to worry about during an exciting and hectic weekend. Our room was clean and comfortable, and all of the hotel staff was friendly and helpful. I would absolutely stay there again!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi Mom! We know how important it is to have children graduate. We know it's a big deal to you and we love sharing this exciting time! Thank you so much for all of your wonderful comments. Glad to hear you'd come back! Any more children coming down the pike? We hope you have a great summer......and here's to your graduate finding the career of his dreams! Lori Womack General Manager

"Nice stay at the Best Western Plus"

5
13/05/2016

We stayed at the Best Western Plus Valley View for two nights in early May while visiting a relative in the area. The hotel was very clean, quiet, and the staff was friendly. Breakfasts were light but more than adequate and the location of the hotel is a short drive to downtown Roanoke. We had a first-floor room, which isn't my personal preference, but had no issues with hallway noise or any other disturbances. The beds and pillows were very comfortable making it a very pleasant place to stay.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi there! Thank you for giving us such a kind review. Any time you come to see us, simply let us know which floor you'd like to be on. We'll do everything in our power to make that happen. Also, any suggestions for the breakfast? We'd love to hear them! Hope to see you again! Lori Womack General Manager

"Great hotel"

5
12/05/2016

It was an excellent hotel. It had a great heated inside pool with towels at the ready. The employees were very kind and helpful !!! The room was nicely appointed including a leather recliner, desk, and dresser with fridge micro and flat screen TV !!! The heated indoor pool was great after driving all day too !!!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Charlene, Great review! ;-) We really appreciate not only choosing us....but taking the time to leave us a review! We try very hard to make things exceptional here. We're glad you recognized that. Please come back soon. Lori Womack General Manager

"Our stay in Roanoke"

4
11/05/2016

This was our third trip to Roanoke over the last two years. Each and every time, we have stayed at the Best Western Plus Inn at Valley View. The rooms were clean, quite and comfortable. The staff was very friendly and helpful and made our stay very pleasant. If we needed something, the staff did their best to help. We were there to do some family research and the location was central to our needs. It is very close to the airport and close to shopping and several restaurants. I would highly suggest this Best Western and would stay again in the future should we ever return to the area.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Mike, Third time? That's pretty good proof that we're consistent. I mean, yes....we mess up...forget sometimes, misunderstand, but overall, we're consistent. Thank you for writing this. It means a lot to us! Please come back again for the fourth time! Email me at [email protected] I'll make the reservation for you! Have a great week! Lori Womack General Manager

"Roanake"

3
10/05/2016

Good room in good location but a bit pricey for what it was. I think if I had done a bit of research before getting there I probably could have found a better value but frankly I prefer going to Best Western.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your feedback Nick! I try to be about the same price as our neighbors. Sometimes there rates are higher and sometimes ours are...it depends on how busy each hotel is. There are discounts available. The next time you come to Roanoke, please email me at [email protected] and we'll see what we can do. Thanks again, Lori Womack General Manager

"Great place but needs a little maintenance."

4
09/05/2016

The staff was helpful and friendly. The breakfast was the best we have had at a motel for quite some time. The room needed some maintenance. The screws holding the towel rack in the bathroom were mostly pulled out and the rack fell down when I took a towel. The beds were OK but not the best we have had for a motel in that price range.

"Not a plus"

2
07/05/2016

Stayed here overnight during a road trip on a motorcycle. Room was nice except hair dryer didn't work. Sink was stopped up. Toilet paper holder is mounted almost behind the toilet. TV remote worked when it wanted to. Breakfast was the same as regular Best Western. Square eggs cold sausage and hard biscuits. No raisins or brown sugar for the instant oatmeal. Very small eating area. Coffee in a different room. The TV guide didn't match the stations. Vending machine wouldn't take bills. The front desk said they were updating but come on..... Unimpressed with this place when there are about 5 hotels all around the circle. Won't be back. Sorry for the bad review but I tell it like it is.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Glad you tell it like it is! Honesty is much appreciated and nothing else is expected (no filters here). It sounds like we had several maintenance issues we needed to address in your room. I did some research and found out the room you stayed in. Yep! The hair dryer wasn't working. But a quick call to the front desk would remedy that and any other issues you had. Or maybe even a quick change of rooms would have been okay for you so that we could have jumped in there to repair the items to get it ready for someone else. We would have done whatever was best for you if you would have let us know. I always say it seems that cars never break down in the garage, but rather while we're rolling down the highway late for an important meeting! I did ask our Executive Housekeeper to start checking all of the hairdryers before giving them the thumbs-up to rent. I've never had a complaint about the toilet paper....so I'm going to "roll" on to your next concern. ;-) Our breakfast has much more than a regular Best Western, unless the ones you've stayed at had lots of space and wanted to offer more than required. Our breakfast menu consists of eggs (scrambled, egg patties, burritos, omelets and/or hard-boiled). Sausage, potatoes, gravy, oatmeal, grits, Belgium waffles, yogurt, pastries, croissants, bagels, toast, biscuits, variety of cold cereals, gluten-free, reg. and 2% milk, fresh fruit, fruit cocktail, and more! I can't say why everything was cold when you were down to eat. (If the reader will peruse other reviews...they will see that other guests think our breakfast is filling and excellent. Our dining area is small, but clean, welcoming and friendly while the food really is yummy!) We are ALWAYS updating. We have to always stay fresh. I'm sorry you weren't impressed. We'll keep trying. Thanks again for your honest review. I wouldn't have it any other way! Lori Womack General Manager

"our stay in Roanoke"

5
07/05/2016

This hotel was very clean, the room was comfortable and clean, and the breakfast provided was good. Look forward to staying there again. The location was good, and the staff was very courteous and helpful. We enjoyed our stay there

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Lori.... First let me say that you have the very best name in the world. I'm sure you're just an awesome person! Most Lori's are! ;-) heh, heh! Thank you so much for taking the time to leave a review about your stay. We're certainly not perfect, but we enjoy our jobs and we hope it shows. Please come back again soon! Lori Womack General Manager

"Dine and Drive flip flop"

3
06/05/2016

After my purchased dine and drive pkg,from the Roanoke Valley Visitors Conv Bureau and Best Western, upon my Arrival on April 23, i was then told that i was not granted the dine and drive deal. In the mean time it cost me more for this visit then all my previous visits at Best Westen. I was quoted 141.00 with tax.. But now it gets even better, the Manager of Valley View Best Western, stated that on my return trip i can stay again and she would then make sure that i am set up for the Dine and Drive pkg. but now my cost would now be 185.00. i must be the dummist person on this planet, you do the math i now picked up a hotel travel paper coupon, same hotel same people and it cost me 79.99 plus tax 90.63. I have already spent 142.76 for a promised Dine & Pkg i did not received , plus Best Western wanted me to sign up for an initial 185.00 dine and drive pkg in order for me to get back a 75.00 dollar pkg deal. well there is no deal this is call misrepresentation, or rip off.which i feel i have been at this time. Its been one week and have not received anything from Roanoke visitors Bureau or Best Western, thanks for asking. Jim Riera

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello. My name is Lori Womack. I'm the General Manager at the Best Western PLUS in Roanoke. At first I thought you had the wrong hotel because you didn't speak with me. But I just spoke with our Assistant Manager, Ms. Blair and she explained to me what happened. I'm sorry about the confusion. It looks like you reserved a package from the Convention & Visitor's Center for our hotel. They usually let us know when they reserve a package for us. In this case, I did not hear from them. We need to know in advance so that we can make all of the arrangements for all of our many packages. When you arrived, I understand that Ms. Blair explained it to you and you ended up staying with a discount and not for the package rate. You told her you were coming back in the near future and she suggested you purchase the package at that time. (That way we'd have time to get things ready). You agreed but you wanted the room at the low $79 coupon rate. Packages are one price (and everything is included so we can't break down the charges for each item.) But you declined and made the reservation without the package. We had not charged you for the package and no "flip-flop", bait-n-switch or any shenanigans occured. I'm not making excuses...I only am giving you the reason for the incident. While I'm very sorry that there was a miscommunication, (and you are the one that felt the sting) your review is a little misrepresenting of what actually occurred. I hope you accept my apology and I hope you still stay with us in the future. I'd like to talk with you when you do come in. Please email me at [email protected] if you'd like to talk. Thanks much, Lori Womack General Manager

"Class Reunion Weekend"

5
06/05/2016

The hotel was very accessible and clean. The staff was very courteous and helpful. Loved the exercise room and was glad it had security cameras. Really enjoyed our stay and plan to stay there again. We actually recommended this to our friends!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Oh, so nice of you! I worry about our guests' experience so much. I think it's because in between all of the wonderful reviews, we get some that sound like we can't do anything right. And of course.....we want to do everything right! Thank you for making us feel that our best is being noticed. It makes us want to do even better! Come back and see us again soon! Lori Womack General Manager

"We would definately stay again"

4
06/05/2016

We stay in Roanoke about 4 times a year and admittedly, stay in a few different hotels. We stayed at Best Western this time because we wanted to have a pool available to take our granddaughter swimming. The staff was very helpful and courteous, the rooms are clean, we like the 24 hr coffee/tea availability- the hotel is centrally located and easy to find.

"Great stay at Best Western at Valley VIew Roanoke"

5
05/05/2016

Hotel was very clean and very helpful staff for our three day stay. Breakfast was far above many other hotel offerings and the exercise room was far better equipment than we would have expected. We were staying due to the handling of some of our dealings with my wife's Mother having moved to assisted living and mainly slept there with exercise and breakfast before being gone all daytime.

"Excellent customer service!"

5
05/05/2016

Stayed here on my way to Tennessee from New York. Room was extremely clean, check in was quick and easy, and when we asked for a roll away bed we had it in no time. Grounds are clean and well maintained. We didn't use the pool but it was extremely clear. Overall, I would definitely go back.

"Ok but not great"

3
05/05/2016

Clean and updated place but too expensive compared to nearby hotels that offer more for the price. Front desk person was slow and overworked. Didn't like the open view pool but that's not why I gave low score. Being you offer a PLUS location i expected a better breakfast selection but the basic BW cheap food were given. A room with tax $140 during the week is same as a better named hotel nearby with better amedites. So sorry BW but I'll skip you guys next time.

"Best Western"

5
05/05/2016

Best Western was very clean, friendly and had a great breakfast. Not a great variety to watch on the TV, not much for children. My daughter lives in Roanoke and she has 2 daughters and I came to visit with them and see the area sites. We enjoy the area, shopping malls and lots of nice places to eat.

"GREAT HOTEL STAY AND SUPER CARING STAFF!! GREAT INDOOR POOL!"

5
04/05/2016

BEST WESTERN PLUS Inn at Valley View is GREAT! Super courteous clerk staff! Wow clean too! Indoor pool OMG Nice and warm!!!! Loved the stay!!! Had a horrible stay at Ramada Hotel stay at near by Ramada Roanoke nightmare of a stay visit! Charged us 2 times and beds has bed bugs and people and workers doing illegal drugs! This Best Western is a pleasant clean family hotel!

"Great Place To Stay"

5
04/05/2016

Our third visit to this hotel in as many years as it is about half way to our home from FL. We travel with a small dog and this hotel welcomes pets and their owners. Rooms are clean and attractive. Bathrooms were well stocked and very clean. There is a nice pool right off the lobby if that is what you like. There is a nice complimentary breakfast with eggs, sausage and pancakes/waffles along with the usual cereals and fruit and yogurt. The staff couldn't be any more pleasant and helpful. We recommend this place without reservation.

"Neat and Clean"

4
03/05/2016

We stay almost exclusively in BWs when traveling as we have found them to be well maintained, clean and economical. This hotel was no exception. The check-in clerk was friendly and helpful. The rooms were neat and comfortable. The HVAC unit worked well. The hotel is convenient to several places to shop and dine. The breakfast featured the standard scrambled eggs, sausage, waffles, yogurt, fruit, etc. and was very adequate. We would most certainly stay here again and would highly recommend it to anyone.

"Quiet and Clean"

4
02/05/2016

Service was excellent...They accommodated our request for quiet room by putting us on the top floor.It was peaceful and clean.The bed mattress was soft and felt like it was older...The continental breakfast was below standard for this type of offering.We had supper at Applebee's which was located very close by...We are a senior couple from Canada who are experienced travellers...We considered this Best Western to be about average for their brand,and in this case,"it was good value for the money"...

"Pleasant Experience"

4
28/04/2016

My first visit to a Best Western in many years and very pleased with the overall experience. The hotel was tasteful, clean and the staff was courteous and helpful. After this stay I booked several nights at a Best Western in another location and was equally pleased. I will always consider Best Western as an option for future trips.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
YAY! What great news for us! Did you know that Best Western is developing and adding new tiers to our family? We have Best Western, Best Western PLUS (that's us), Best Western Premiere (full service), Best Western Premiere Collection (Luxury hotels), Vib, and GLo, and lastly Executive Residency (corporate extended stay hotels)! Is that a wow or what? This means that whatever your price range, location or reason for needing a hotel...welllll....we got this! Thanks for taking the time to give others your feedback. It's appreciated. Lori Womack General Manager

"Great stay at best Western Plus"

5
28/04/2016

Best Western Hotels are a good value. I have never been disappointed when I have stayed here. The breakfast buffet offers a variety of foods. The rooms are comfortable and inviting. Best Western is I great place to stay.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Diana C, I like your review! I really like it! Please come back and stay with us soon. We'll be here waiting to help you. Lori Womack General Manager

"Opportunity Lost"

3
25/04/2016

First the good: the staff is friendly; the amenities are nice and well planned; coffee and tea availability throughout the day is appreciated and refreshing; the breakfast was nice; the location is convenient; the housekeeping staff seemed to do a thorough job; and, given the proximity to the airport and interstate the room was reasonably quiet. The only below average department / area of the facility is the maintenance area. In just our room alone (we had friends staying in another room as well): the battery on the in-room safe was dead rendering the safe inoperable; the bathroom fan did not work (or was missing); and the toilet rocked when you were sitting on it. Also, there were little things with the furniture that were ignored: the wood (or veneer surfaces) were chipped and no effort to "touch-up" the areas to make them less noticeable were made so the chips were glaringly obvious. And, there was a nice leather lounger-type chair in the room. It was "nice" until you went to sit in it. The padding in the bottom of the chair was so worn out that you felt like you were sitting on the parking lot curb (yes it felt that low when you went to get up). This hotel could so easily be above average by any standard with so little effort. I hope the management takes the necessary steps to reach the hotel's full potential.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Lucky1, Hey! We're lucky too! Well....more like blessed. Many good things happen to us. We have the absolute BEST guests! Thank you for taking the time to leave a review for our hotel. Wow! Eye-opener on the chipped furniture. It happens often and quickly...well....daily...so we have to be johnny-on-the-spot (or our guests notice it...like you!) We'll take care of that right away. :-) You know....we've had several guests make a comment about our bathroom fans lately (or the lack thereof). I think they expect a loud fan to be in the ceiling like at most homes. But our fans really are vents all connected to one large fan on top of our roof.....so while their is ventilation...you just don't hear any humming or noise at all. Thank you again for your feedback. Please email me if you are in the area and need lodging. I'd be happy to make you a reservation. My email address is: [email protected] Lori Womack General Manager

"Excellent"

5
25/04/2016

I always stay at the Best Western in Roanoke at Valley View. The staff is wonderful, helpful and caring. The rooms are comfortable, clean and very nice. Internet can be a bit of a problem, but does well as long as I don't try to "face time". Overall I will continue to stay there when I come to Roanoke

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Pamela, Thank you for the feedback. Will you do me a favor? The next time you're staying with us....will you let me know? I'd like to make sure the internet is perfect...even while "Facetiming" (I guess that's a verb now). Please email me at [email protected] and let me know when you're coming in. I'll make your reservation and then watch our wireless strength. Looking forward to hearing from you. Lori Womack General Manager

"Clean, but dated. Friendly staff. Welcomes pets, which is great. Good location"

3
22/04/2016

Stopped here for one night with my German Shepherd as the Inn is pet friendly (with a reasonable surcharge and just a few limitations). Good location very near a large shopping mall and many restaurants in the same area. All the staff I met were friendly and welcoming. The room was clean. However, this property is dated in terms of furnishings and frankly is a little bit pricey given the current condition. Breakfast was not worth the effort despite being included in the room rate, but a nearby Starbucks did the trick just fine. I appreciate the pet friendly policy with reasonable surcharge ($20) but given the aging condition of the property, a bit on the expensive side.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Oh, hello! I remember you...well...honestly...I remember your dog. (we're dog people so we tend to make much ado over our doggy visitors.) Beautiful German Shepherd!!! I'm sorry you didn't care for our breakfast. The only thing I don't like about it is the size of the eating area. It's small. :-( However, we have great food. Here's a sample: Scrambled eggs, sausage, potatoes, pastries, biscuits/gravy, grits, oatmeal, cold cereals, juice, yogurt, Belgian waffles, and more! Coming soon we're offering a yogurt parfait machine with "build your own yogurt" toppings. Starbucks.....okay...but email me the next time you're coming our way. First, so I can ask you what you'd like for breakfast (we will prepare special orders), and Second, so if you go to Starbucks again....I give you my order. (wink) I'm serious about emailing me what you'd like for breakfast. Here's my email: [email protected] (Make sure you tell me what Man's Best Friend would like to snack on as well! We'll make it happen! Have a great Spring! Lori Womack General Manager

"Good room ok breakfast"

3
22/04/2016

Room was good no issues. The breakfast needs some more options that are fresh. Fresh fruit and oatmeal would be good. we stayed at the hyatt next door and it was much better for breakfast. We also went in the pool. It was small but nice and warm. This was a pass through to our next state so we didn't stay long.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your great review We are always looking for new ideas to better serve our guests and I do appreciate your insight into how we can make our breakfast better. I do hope you will come and see us again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Excellent rooms but why build a hotel along a railroad track?"

3
21/04/2016

Excellent rooms, good value helpful staff, and with an excellent farm to table restaurant next door. But I was disappointed the length of the hotel at the back faced directly onto double railway tracks. Fortunately our room was on the front, but ear plugs still recommended.

"Great place to work and rest"

5
21/04/2016

Enjoyed my stay both times. Very accommodating and friendly staff. Really like spacious room and cleanliness of hotel. Will definitely stay again in the future when presented. Close to great, local restaurants, and shopping.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for the great review! I am so glad you enjoyed your stay (both times) and I do hope you continue to enjoy staying with us in the future. Happy Travels, Skyelar Blair Assistant General Manager

"Clean comfortable and affordable"

5
20/04/2016

This property was exactly as advertised. Our room was clean, comfortable, and quiet. We did not have any issues at all for a one night stay. They have excellent free Internet service and it's the fastest in room service I have yet to experience in a hotel/motel. We used the pool to relax and although we brought our own towels, they weren't needed as there are poolside towels provided. There is ample parking in a well lit parking lot. For your dining experience there are many restaurants nearby and some within walking distance. Breakfast begins at 6:00 a.m. with a nice variety. The items we chose to eat and drink were perfect. We would definitely return to this property again when staying in the area. Considering the property as a whole and our experience, the nightly rates are excellent, and we thank them greatly for it.. We have stayed in lesser of a hotel/motel for a steeper cost.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review! I am so glad that we were able to provide you with the wonderful stay you described and that you were able to take advantage of the pool, our great breakfast and the surrounding amenities as well. We do hope you will come back and see us again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Wonderful!"

5
20/04/2016

I took a driving vacation with two teenagers. We stayed at a number of different motels over the course of the week in 4 different states. You had the best breakfast and the friendliest staff. The beds were comfortable and the pool area nice. We would stay again if we were in the area.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! I know how hard it can be traveling with teenagers and I am so glad that we could offer a great room, friendly staff and a great breakfast. We do hope to see you again soon. Happy Travels, Skyelar Blair Assistant General Manager

"2nd time checking in"

5
20/04/2016

Whenever i come up here in Roanoke, this has always been my choice of hotel. Close to the mall and everything you need. Rooms are clean and well stocked for the price. Definitely will check in at this hotel again. As long as they keep the price the same.

"nice stay"

4
20/04/2016

Was in Roanoke for a two days of doctor visits. Nice, clean and a nice breakfast. The motel has a pool looked clean and was a warm room. It is close to Valley View Mall if you are interested in going shopping.

"Nice Hotal"

5
19/04/2016

The room was very clean and the staff was friendly. The breakfast area was a little small but everything else was fine. The pool area was clean and very warm for the users. We would stay at this hotel on our next trip there.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for such a kind review. We hope that you do stay on your next trip here. We appreciate you choosing us! Lori Womack General Manager

"Stop-over in Roanoke"

4
19/04/2016

On our way through Roanoke on Hwy I-81, we stopped at this Best Western hotel as we are members of this chain of hotels and we were not disappointed. In addition to being located near the Interstate, it is right next to a shopping centre with plenty of good restaurants for every taste. The rooms are very comfortable and the complimentary breakfast is very good and well presented with plenty of items including fresh fruits. Personnel is friendly and helpful in all aspect of services. Would definitely return.

"A very nice visit"

5
19/04/2016

This is the second time I have stayed at your Best Western. I found the accommodations very comforttabhele. the employes were very accommodating .The employees were very curtious and helpful.the room was large and you were able to streach out.When I was having breakfast near the coffiee area I spilled some of my drink. A younge lady came by and said don't worry about the spill I will take care Of it.

"Best place in most respects"

5
18/04/2016

This was part of a two week road trip, and it had the nicest room of any place we stayed. And, it had Callie (sp?) for a guest host. She is amazing. Cheerful, competent, and just made me feel good about staying here. I am just sorry it was for only one night. Granted that this is just one of three hotels in a row all owned by the same people, it still amazed me in some respects. What we really enjoyed most in the room was the easy chair and ottoman in the room. By far the most comfortable of any hotel room I have ever been in. Fridge and microwave were good. Oh, I forgot about the good cookies available on check in, and until they are gone in the evening. Coffee all the time, which makes my wife happy, and a chance to visit with Cammie, which is also good. Lots of restaurant choices close, as is WalMart if you need stuff.

"Roanoke Best Western"

5
18/04/2016

I enjoyed my stay at this best western. It was clean, the staff were friendly, and the bed and pillows were extremely comfortable. The location was a little hard to find, and there was road construction going on in the area that did not help. All my questions were answered cheerfully and completely. The breakfast had a good variety and it was fresh. Although I did not have an opportunity to use it, the pool was convenient and looked very inviting. The grounds of the hotel were well groomed.

"nice place to stay"

5
18/04/2016

the hotel was great, would stay again refer friends to stay breakfast was nice, nice clean only one little problem the sink would stop up,i was offer to become a member for Best western,i received a 10% discount which was nice.

"winter vacation"

5
13/04/2016

Beautiful location and hotel. The mall and restaurants were within walking distance and we walked the mall and did some shopping and stopped at a restaurant and had dinner. The flowers were in bloom and the grounds were well cared for.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Janice, Thank you for such a nice review. We really love our hotel. It's not the newest kid on the block, but we do care for it....and we care about YOU! We hope you come back and see us....maybe in the fall.....when the leaves are peaked! Happy Spring! Lori Womack General Manager

"excellent stay"

5
12/04/2016

From the moment we walked in, we felt very welcome! The young woman at the front desk who checked us in, and the young man who did our check out were both super friendly and included my 2 kids in the process. We were given a fantastic print out of local places to eat in many categories such as walking distance, delivery and a note for which ones give a discount to hotel guests. We were very happy to see that the pool on site was indoor. It is not huge but the water was a great temp and the pool area is very warm. Our room was very clean. The beds large and comfortable and the pillows were just right. There was a microwave and mini fridge. Free wifi worked well. Breakfast was very good. Quite a few food choices unlike some places with free breakfast that offer the bare minimum. The hot drink station was also impressive with more than one coffee type, several kinds of tea and also hot cocoa to choose from. Hotel was in an area that has a mall at the back of the property and many places to eat within a 2 minute drive. This property is an excellent choice if in the area and I felt we got our moneys worth with our stay.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Travelling Clark.... We've had RamblinMan, WhenInRoam, TheWanderer....and now you! Cool! Such a well-written, informative review. We couldn't have said it better! Please come back soon! Lori Womack General Manager

"Here for a softball tournament April 8-9th, 2016"

3
11/04/2016

The staff was nice and polite, I checked in LATE, and they made sure noone gave away my reservation!!!!! Breakfast was good, good variety of breakfast items, my daughter loved the sausage gravy and biscuits, it seemed there was something to offer for everyone. Sitting area for breakfast and hotel lobby was VERY small. We have 11 girls on our team and each girl had several family members with them, some of us were left standing to enjoy breakfast. Pool was small as well, and a hot tub would have been nice, however, rooms were adequate. Thanks for having us! :)

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello Mom! Yes...our breakfast room is small. We won't be doing in Zumba classes in there! ;-) But we DO have good food and a great staff to make up for it. Also, we welcome our guests to sit in the lobby or outdoor patio area (on nice days)...and even provide trays if one would like to take food back to the room. We loved having your girls with us over the weekend. Hope they did well in the tourney! Please come back and see us! Lori Womack General Manager

"Comfortable, Clean, and Pet Friendly"

4
11/04/2016

I stayed at the Best Western Plus hotel in Roanoke Va on a trip to manage my fathers estate. My dog is older and I prefer she stay with me instead of boarding her during my trips to town. The Pet fee is reasonable. The hotel is difficult to find; however, rooms are clean and the shower was good and hot. Additionally, great breakfast in the morning as well.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Clinton, Hello there! We were happy to see you (and your dog) during your visit. The hotel really is easy to find....but of course I've been working here for 9 years...sooooooo. (wink) Seriously though...it's just off of 581 (exit 3E), take the first exit (Shopping Center exit) and we're on the right. The great thing about it is...next time you'll be able to find us right away....and we're excited about seeing you again! Email me at [email protected] the next time you're coming this way and I'll make the reservation for you! Have a great Spring! Lori Womack General Manager

"Consistently very good."

5
08/04/2016

Valley View Best Western has been consistently very good for many years. The rooms are always clean and smell nice. The bed is very comfortable. You can't beat the value. Breakfast could use some improvement.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
William, Thank you for taking the time to leave us a review! So glad you like our hotel. We like it too! We know our breakfast area is small, but we have so many choices of food we hope that makes up for it. Can you give me any suggestions for breakfast? I'd love to hear them. Email me at [email protected] if you can think of anything. :-) Lori Womack General Manager

"Nice Place to Stay"

5
08/04/2016

Little out of my way from I81 but worth it. Had a good bed and good internet service. If I'm in the area in the future I will definitely stay at this Best Western. Little hard to get to the motel. Nice people working there.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Wow! Such a nice review! Thank you so much for your kind words. Yes.....please...if you're in the area in the future....we'd be honored to have you stay with us! Be safe in your travels! Lori Womack General Manager

"Wonderful People & Pet stop!"

5
06/04/2016

Our first stay at a Best Western Plus was a pleasant surprise. Much nicer, newer, cleaner than others of the same rank. Was selected from our AAA Travel With Your Pet book and highly recommend. Wish there were more like this one in Roanoke, VA!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Pamela, With us right here waiting for you....you don't need any others like us in Roanoke! We want you with us!! :-) Glad your AAA book showed you that we're dog friendly! We love them! Please come back soon....and bring Fido! Lori Womack General Manager

"Almost perfect."

4
05/04/2016

Everything about our stay here was terrific. Nice room, good facilities, well done breakfast. Only problem was the ice machine or the vending machine didn't work on our side of the motor lodge. Would recommend the Valley View to everyone.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thanks so very much for taking the time to leave us a review. I'm sorry the ice machine wasn't working. Not sure why...they seem to be working fine right now. We'll double-check to make sure there's no problems. Thanks also for the recommendation! Happy Spring, Lori Womack General Manager

"Best Western does it again YEA!!"

4
05/04/2016

I find staying at Best Western guarantees me amenities that I have become accustomed to having - breakfast, fitness room and comfortable air conditioning or heating. The staff is helpful to find area restaurants, churches and other shops. The price is reasonable.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Heyyyyyyyladyyyyyy, Hi there! Thanks so much for the great words. Don't forget, we have an indoor pool, laundry facilities and microwave/refrigerators in every room too! Yea! Hope you come back and see us again soon! Lori Womack General Manager

"great hotel"

5
03/04/2016

Great Hotel, neat, clean ...Fantastic breakfast, and the staff is wonderful. The staff went out of their way to help us, and made us feel comfortable. It is one of the best hotels we have stayed in a long time

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! LOVE the user name! Thank you for taking the time to leave a review for us! We sooooo appreciate it! Our staff's heads are getting a little large! LOL! Please come back soon. Lori Womack General Manager

"Pleasent stay"

5
02/04/2016

nice stay, quiet room, very comfortable bed. The breakfast is so,so. Would like to have bagels. My room choice I asked for on the reservation was there. The internet was fast enought. Plenty of good resturants are are near by.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
They call you the Wanderer...yeah...THE Wanderer. ;-) Thanks much for the great words. We do have bagels. Plain and a variety of flavors. I wonder why we didn't have them out? Hmmm...will have to check on that. Please come back soon. Then you can write another review and say "The breakfast is so, so wonderful"! Have an awesome Spring! Lori Womack General Manager

"Great Pet Friendly!"

5
02/04/2016

We love this hotel when we travel home. We always stay here as do my parents. If you're traveling with pets this hotel is PERFECT! The pet friendly rooms are right at the end of the hall by the door for easy potty breaks. There are a lot of food options nearby.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Tonya, Hello! We're soooo not perfect....but we'll accept your compliment. ;-) We DO love dogs. I think everyone of us own at least one dog. (or should I say they own us?) Hope to see you and your parents back here again soon. Thank you for your review, Lori Womack General Manager

"Excellent service"

5
02/04/2016

The staff was very friendly and helpful. They were knowledgeable about the area as far as dining options and directions to various places. The room was immaculate. The amenities were well maintained - the pool and fitness room were great to use!

"Wonderful restful night"

4
01/04/2016

We had just driven up from Hilton head and were very tired. The room was very inviting and very quiet which allowed us a very restful evening. The breakfast was the only drawback. Everything had sausage in them. Sausage patties, biscuits and gravy, even the potatoes had sausage. Some people don't care for sausage. Other than that it was a great stop

"Excellent Stay!"

5
01/04/2016

We usually try to stick with Best Western as much as possible. This was one of best hotels we have stayed at! Clean! Spacious Rooms! Very Friendly Staff! This was our first time in this area, and were very pleased. We would definitely recommend this hotel to others.

"Nice Motel in a Great Location"

4
01/04/2016

We enjoyed the heated pool the children spent hours there. The breakfast was good with a variety of food. It's a quiet place even though it's located close to food outlets and a mall. The only problem we had was when one person was in the bathroom there was no mirror in the main room for others to use. The only mirrors are in the Bathroom.

"Great place to stay"

5
01/04/2016

The rooms were very clean. Tub is one of those insert things - so be real careful getting in and out - use the hand rails- bed and pillows were very comfortable. Location is great. Staff is very friendly and accommodating. Make this your place to stay when in the area. The Chinese restaurant next door is one of the best.

"Perfect!"

5
01/04/2016

Very helpful and efficient staff! Location is close to a ton of restaurants and entertainment! The rooms were spacious and clean! The check in and check out was super easy! We'll definitely stay the next time we're in town!

"Great Experience"

4
01/04/2016

I was in the area on business and had been staying at another hotel. I decided to try Best Western and I was happy that I did. The staff was very friendly and very helpful. The price was reasonable. I had a great experience.

"Rubber Ducky"

5
29/03/2016

was fun & put a smile on my face. Bed was very comfortable & room was nice. Appreciated the grab bars by the tub. Morning coffee wasn't quite hot but there was a microwave handy plus you have coffee in your room

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! I love our rubber duckies, I have a small army of them myself! I am so sorry that your coffee was not as hot as it should have been though, I know how much a hot cup of coffee can help start the day off right. Overall it seems to me that you enjoyed your time with us and I do hope that you will come see us again soon! Skyelar Blair Assistant General Manager

"Still batting 1000!!!!!!"

5
28/03/2016

Stayed at this fine establishment for the second time since November and our experience was literally a mirror image of our first stay. Lori Womack is the GM and she and her entire staff are very focused on the guest experience and it shows in the details. We asked for a king room near the lobby and that is what we got. Everything in the room was as expected and the room was spic 'n span in terms of cleanliness. The check-in and check-out procedure was simple and quick. We asked about dining at a nearby establishment and were told is was very good, which indeed it was. I actually spent a few minutes talking to Lori and it is easy to see the pride she takes in the property and in her staff....she is a leader that cares about her team members. We stayed at another Best Western property during this trip and it paled in comparison to the BW Plus Inn at Valley View. Lori's high standards guarantee you will enjoy your stay at this property. Thanks again to Lori and her fine team.....you will continue to earn our business on our next trip to Virginia.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Mr. Roark!!!!! Hello again! So kind of you to once again leave us an awesome review. (I swear I didn't pay him, LOL!) You are one of many guests we count as friends and have the honor to host during your travels. We're so blessed. Looking forward to seeing you again in the future. Have a wonderful Spring! Lori Womack General Manager

"Way to turn it around"

3
28/03/2016

Love this hotel. We stay here everytime we come to Roanoke (which is monthly). Kids love the pool and they ate always clean. This trip, our toilet overflowed (quickly water wad every where) and they moved our room with no hesitation. Good job!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Xavier, I'm sorry your commode overflowed...but I'm happy to hear that we were able to quickly remedy the situation. Just email me the next time you're coming to town and I'll personally make your reservation for you. Here's my email: [email protected] See you soon, Lori Womack General Manager

"First Best Western"

5
24/03/2016

Quality of service and comfort of room were excellent. Hotel manager worked hard to move us from originally booked handicap room. She rearranged reservations to ensure that we had a king size bed. Staff was terrific, room was comfortable. It was a great respite from being on the road for a week. Value was perfect, everyone should stay there.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Jay T, Oh wow! I'm so glad you enjoyed your visit. I was happy to switch things around to find the perfect fit for you. I hope you come back and visit us soon. Happy Easter! Lori Womack General Manager

"Fabulous Staff! Wonderful breakfast provided!"

5
23/03/2016

I have travelled from Ontario, Canada to Best Western Valley View several times… Most recently December 2015, February 2016 and I have scheduled again for this coming weekend. The staff are fabulous, the hotel is really clean and the breakfast is great! My 3 year old grand-daughter is starting to learn sign language and the manager taught her how to say cookie (we love having one when we are there > that is provided in the front lobby). She was so happy! The staff are very helpful and make my stay better. The location is great with so many restaurants nearby and the mall a short walk from the hotel. My grand-daughter loves the rubber duckies they give her for the tub. Thank-you to all the staff at Valley View! See you again soon!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Karen, Awwwwww......your granddaughter's adorable....and smart! To be honest...I only know a few words in sign language like cookie, cake, pizza, ice cream....you know....the essentials. (Wink) Looking forward to your next visit! Lori Womack General Manager

"Trip South"

4
16/03/2016

Hotel was clean, with many restaurants nearby, and they offered a shuttle to dinner and back if we so wished. Hotel was a bit difficult to find and could not go by either AAA directions or GPS. Routine breakfast, good coffee.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Cynthia, Hi there! Boy, I wish I had a dollar for every time I heard we were hard to find! LOL! But really, we are immediately right off of I-581 (Exit 3E...Shopping Center exit). I know, I know...sure it's easy for ME....I work here. Well, now that you know where we are, you can find us easily now. For those of you that may be reading this and will be heading our way soon, just call us and we'll walk you all the way to our door if you can't find us. One time I had to get in my car and drive to another exit to have a couple follow me. We're easy to find...we're just not where you think we would be. (Does that even make sense?) Thanks for your review, Lori Womack General Manager

"Nice place"

4
16/03/2016

The hotel was very nice and the breakfast was delicious but the buffet area is extremely cramped. Would be nice if they had pay per view so we could have watched the fight but other than that no complaints!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Jennifer, Hello! So nice of you to leave a review. Yes, our breakfast area is really small....but there's lots of good, hot and cold food to choose from....AND we have outstanding attendants. We can't change the size of the room, but we do try to make everything else nearly perfect! ;-) Please come back and see us again soon. Lori Womack General Manager

"Unhappy with check in"

3
16/03/2016

The hotel stay was great other then check in. The girl at check in was very rude which started off the stay their unpleasant. The room was very clean and comfortable. The breakfast in the morning was great.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your review. I am so sorry that your check in was not as pleasant as it should have been and I do apologize for that. An unhappy check in is definitely not our normal procedure and I really do hope that you will come see us again and let us wow you. Again thank you for your review. Skyelar Blair Assistant General Mananger

"Great experience"

4
15/03/2016

Second year staying on way home. Always friendly. The beds are comfortable. Our room did have a pretty major stain in front of the refrigerator. Will stay here again. close proximity to many restaurants, not far from the inter state.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Sharon, Thank you for your review. Because you are somewhat anonymous, I did not know what room you stayed in. But our Executive Housekeeper also made a work order on the day you checked out for a spot on the carpet...so if I'm correct...you were in Room 124. I'm sorry we didn't catch that BEFORE you checked in. If I'm wrong, would you email me at [email protected]? Thanks much, Lori Womack General Manager

"good experience"

5
15/03/2016

The hotel, and all of the staff, were first class! The rooms was clean and very comfortable, and all of the staff were friendly and helpful. Continental breakfast was good. location was ideal for getting to and from airport and around Roanoke.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Howard W, Thank you so much for taking the time to leave a review of your stay. Please come back and see us again soon. Happy Spring! Lori Womack General Manager

"Very nice stay"

4
12/03/2016

Very nice Best Western, friendly helpful staff, clean, neat, nice lobby. Good breakfast in AM. Staff helpful about local dining options for dinner. If you're sensitive to noise, ask for a room facing the entrance side of the building. Our room looked out more toward the rear and the local highway behind us was pretty busy with traffic, particularly in the early AM causing just a bit of noisiness, but not terrible. Would stay here again. Nearby shopping mall and restaurants.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello Harry! Thank you for your kind words. I see you stayed in September. We hope you come back to visit with us again soon. Please email me at [email protected] to make your next reservations. I'll make sure you get on the quieter side of the building....near the high school wrestlers....and the marching band practice room....and....(just kidding). I'll get you a nice quiet room. ;-) Have a great Spring! Lori Womack General Manager

"Requesting our $25 gift certificate for stays on Sat. Feb 27, and Fri. March 4, in Roanoke, Va."

4
07/03/2016

All employees we encountered during our two visits were very helpful and extremely courteous. Rooms were clean and comfortable. Check-ins and check-outs were expedited and our requests for directions were precisely addressed. Airport shuttles were on time and easily accessed.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello....and thank you for your feedback. Because Tripadvisor is anonymous, I'm not able to see who you are. But, I can tell you though that everything is automated and it takes a few weeks for the account to settle. If you don't receive them by the middle of April, please email me at [email protected] or call me at 540-362-2400 Ext. 400 and give me some more information. I'll check on your certificates. Again, Thank you! Lori Womack General Manager

"great stay"

5
04/03/2016

I had a great stay at the Best Western. The breakfast was great. They kept cookies out at the check in and they had tea, coffee etc too! It was a little tricky getting to the building..you could see it from the highway but had to wind around to get there.

"Winter break"

4
02/03/2016

Room was very clean. Breakfast was good. Only problem is that the breakfast serving area is too small and too crowded for the large number of guests. Attendant did a good job keeping the items stocked, but again not a good location and size to try and feed so many guests. Very frustrating!!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Gary, I know our breakfast area is really small. We DO offer trays so that our guests can take their yummy food back to their rooms and also offer "To Go" bags. Next time your here....let us know you're breakfast time preference and we'll save you a seat! Or if you'd rather get your food "to go", call the front desk and we'll get a "grab and go" bag ready for you. Thanks much, Lori Womack General Manager

"great hotel"

5
02/03/2016

looking for pet friendly place to stop, this is the best. Good price, rooms clean, good service, excellent location for variety of restaurants or fast food. Grassy areas to walk dogs. Located in shopping center if you want that experience

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Coleman, Hi there! I just read the email you wrote to me too. Thanks so very much for taking the time to not only write to me but leave feedback for others as well. Please come back again soon. We love our little doggie friends.....oh...and their parents! Lori Womack General Manager

"Trip away from home"

5
01/03/2016

My husband and I just wanted to get away from the house so we stayed two nights. It was very clean and everyone was friendly. It was the lowest price hotel in the Valley View area. Lot's to do like movies, shopping, eating out. It was fun. It would be nice if you had a little area where you could buy a few things like ice cream.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your feedback. Great information for our upcoming guests. In the future, we will be able to offer an area where our guests will be able to purchase items like ice cream.....stay tuned. Lori Womack General Manager

"clean, fresh, indoor hallways; traffic noise on street side."

4
29/02/2016

This is a relatively new building and it was pleasant and clean. The staff we dealt with were very friendly. the only problem I had was the traffic noise outside. We were on the road side of the building, not the pool side. Also we were not far from the lobby, so the early risers and smell of breakfast cooking also woke me off and on. We had the AAA club low rate, so for the price it was very good.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi there! Surprise! We're actually a 20 year old building...we just do all we can to keep it looking new. ;-) Thank you for such a kind review. Lori Womack General Manager

"Staff"

3
23/02/2016

The staff could be a little more friendly like the head people. It also don't give you that many wash clothes no refrigerator. The wash clothes wasn't that Clem the towels were cleanser. I recommend new ones

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Ooooooooooooooooooooooo......i, I'm not sure I completely understand your review....but....I DO understand that you wrote there's no refrigerator. Actually, there is a microwave and refrigerator in every room. They're just tucked neatly out of the way in the cabinet under the TV. Since all reviews are anonymous, I can't tell what room you were in or when you stayed with us. Please email me at [email protected] if you have time so that we might chat. Thank you, The Head person Lori Womack General Manager

"Nice and clean"

5
23/02/2016

Quiet, friendly, clean, love the fresh cookies that greeted us. Nice full hot breakfast., more than just a waffle. Comfy bed, tub, spacious.i would defiantly recommend a stay here. Lots of parking too. Nice staff.

"infested with mold"

1
21/02/2016

all rooms showed to me as well as common areas had visible mold everywhere. It was bad enough that I had to leave due to an allergic reaction.it was on the fixtures, bedding, carpet, and walls. it was in the common areas as well as both rooms they tried to show me. I usually will not react to mold unless it is extreme. here I actually had trouble breathing it was so bad.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
I wanted to just write a generic "Thank you for your feedback" response.....but I can't. This response is for the reader wondering if we're a good match for you because...Well, what can I say to the reviewer? We gave him a free room, sent him to the other hotel we manage, responded to a letter he wrote me and now he added this review on Tripadvisor. So... Here's something to consider: Look at our pictures. Really look. Now, Look at the other reviews. Does this look like a hotel that has mold " on the fixtures, bedding, carpet, and walls. it was in the common areas as well as both rooms they tried to show"? Absolutely, unequivocally no! I'm so sorry to have to disagree with this guest. Look, we're not perfect. There's not a hotel that is...and when we have a less-than-perfect situation....I'll be the first person to apologize, apologize, apologize! (and I have many times)...but.... Our hotel is a clean, friendly award-winning hotel. We aren't the latest cookie-cutter hotel in town. We have character. We have a hard-working team. A team that has been deflated because of a very confusing review. I say confusing because when we (and I mean we...the staff..) went to the room...we found zero mold! Zero! I love reviews. I love our guests...and I realize that everyone has their own perceptions. Was the food good or bad? The bed comfortable or not? The decor well-appointed? Different opinions...and that's awesome. But to write that we have mold...and from top to bottom as he wrote to me in a letter? That's not an opinion...that's a distortion of the real story. Thank you for reading my version of this experience.

"In Roanoke to visit family"

5
20/02/2016

A wonderful visit with my great granddaughter , with friendly assistance of staff. She loved the swimming pool, the statue of the child flying a kite, the 'duckies' for the tub, the breakfast choices, the friendly staff, [one who remembered her from December]

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your wonderful review!! I remember when you all came in and I am so glad that she had a fantastic time in the pool (that's always the first thing kids see when they walk in the door). Hopefully we will see you all again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Ice/snow storm rendered no electricity"

5
19/02/2016

Due to an ice/snow storm , I didn't have electricity for almost 3 days. I could not find any hotel on my side of town that had a vacancy. I found a night at a different hotel but could not afford its price for the second night. But I was so glad I came here. Although I did not get a chance to enjoy the indoor pool, it looked inviting. The staff from the GM, to the front desk, to the room attendants, to the breakfast attendants were super nice. They actually speak to you and smile. The beds and pillows were very comfortable. Plus, the location is awesome. It is right down the street from the Valley View mall. It is walking distance to the best Chinese food restaurant in Roanoke, the Red Palace- the Valley View location. There are other restaurants all around such as Applebee's, Fridays, Longhorn, Red Robin, And too many others to name. So in case you are wondering about my recommendation, yes I recommend you stay here. :)

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your wonderful review! I am so sorry to hear about you losing power for 3 days and I am so glad that you were able to come to us and allow us to serve you in such a stressful situation. Hopefully you will come see us again but under better circumstances. Skyelar Blair Assistant General Manager

"A very Pet Friendly motel."

5
18/02/2016

During my stay, the staff was very attentive to both my needs and the needs of my pet Shih Tzu Callie, even to the point of greeting Callie by name. I would not hesitate to recommend this hotel to others.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your wonderful review! I remember you and miss Callie, she was just the sweetest little thing! I am so glad that you enjoyed your stay with us and that we could be here for you. We do hope to see both of you again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Great overall"

5
11/02/2016

Conveniently located near airport, shopping, dining, and I-81. Friendly helpful staff and nice, quiet accommodations. Great breakfast selections. Comfortable and family friendly with a nice indoor pool for the kids or road-weary drivers.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your wonderful review! I am so glad to hear that your enjoyed your stay with us! We are one mile from the airport, we have 30 plus restaurants in the area and are 3.5 miles from I-81. We also offer a full, hot and cold breakfast (with delicious make your own Belgian waffles) and a fantastic heated pool that is heavenly after a 12 hour drive. I do hope you will come see us again soon. Thank you for your wonderful review! We love our furry friends and the guests who love them too. I am so glad that we could help you and the animals during such a stressful time. We pride ourselves on going above and beyond and it seems that we did just that with your group. Thank you again for your review and please keep us in mind if you ever need to transport or transfer again (or even if you are just in the area) Happy Travels, Skyelar Blair Assistant General Manager

"Great stay!"

5
11/02/2016

Staff very helpful and friendly. Great price! Clean remodeled room. Close to area restaurants. Very good breakfast! Will be back as I travel to Roanoke often. This was a last minute find and I couldn't be happier!

"Great Place"

5
10/02/2016

This hotel has clean rooms and a nice heated pool. It is close to several restaurants and the mall. They serve a full hot breakfast with plenty of choices. The staff is courteous. I choose this hotel always when coming to Roanoke.

"Everything and more"

5
10/02/2016

Outstanding! Many thanks to the management and staff for going over and above the call of duty to help out our animal rescue group! We drove overnight from Tennessee to meet another rescue group from Connecticut to deliver a huge load of former shelter dogs and cats on their way to the cool, blue north! Best Western at Valley View was kind enough to allow us to use their parking lot to transfer the dogs from our vans to their next ride to complete their journey. And they allowed us the use of a room to safely transfer our cats from our carriers to their carriers without fear of escape. THEN they allowed my exhausted copilot and me to check in early so we could get some much needed rest. The room was clean and comfy, and breakfast the next morning was delicious! Everyone I interacted with was friendly and accommodating. I couldn't have asked for a more perfect experience with what could have been quite stressful overall!

"Excedllent"

5
10/02/2016

A great place to stay, clean, comfortable, well appointed. Very helpful staff. Convenient to many stores and restaurants and an easy few minutes from downtown Roanoke. Well placed for anyone traveling on I-81.

"Another great stay!!"

5
07/02/2016

Whenever we have to be in the Roanoke Valley there is only one place to stay, the BEST WESTERN PLUS Inn at Valley View! Spotless rooms, exceptional Staff, comfortable beds, and a GREAT breakfast! You do the math! Staff members Kalley, Skyelar, and Josh made us feel welcome and right at home; thanks! We will return!

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! I always love when the staff is so exceptional they get mentioned in reviews (doesn't hurt that my name is on there as well!) I am so very pleased that you enjoyed your stay with us and were kind enough to leave us this fantastic review. I will make sure that Josh and Kalley get the recognition as well. Hope you will join us again soon. Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus Inn

"Perfect last minute stop!"

5
07/02/2016

Stopped in at the last minute one night as we were traveling through the area. We could not have been more pleased! The room was super clean and comfortable. The staff was very pleasant and accommodating. Continental breakfast was hot and just enough before we continued on or way!

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! "Could not have been more pleased" is absolutely what we strive for here at the hotel and I am so glad that we could provide a great nights sleep and a filling breakfast before you get back on the road. Hope to see you again soon. Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus Inn

"Good Overnight Hotel"

4
05/02/2016

We were on our way to Richmond and it was late so we stopped at this hotel for the night. The hotel was clean and the staff was courteous. The breakfast was what you would expect. There were hot eggs and sausage and you could make waffles. There were other items as well to choose from. No complaints regarding our stay. Seemed to be a good location.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for the great review! I always appreciate hearing from our wonderful guests and you are no exception! I know that traveling is a hassle and trying to find a decent hotel late at night can be a downright nightmare, which is why I am so happy that we could be here for you. Nothing recharges those batteries like a good nights sleep and a filling breakfast in the morning. We hope to see you again. Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus Inn

"Great Hotel"

5
04/02/2016

We stayed at this BW Plus on our way further south. The room was extremely clean and large. There was an indoor pool and a fabulous breakfast. The bed was so very comfy and the great part was..the linens smelled so fresh and clean, as if they were outside air dried...WOW what a great nights sleep. Josh, at the front desk was very helpful in directing us to find a place for dinner.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! Reading reviews always brings a smile to my face because it allows me to see just what everyone loves about our hotel, for some its the pool, for others its the beds. When it is practically the whole hotel I know that we are doing something right! So glad that you enjoyed your stay and from myself and our staff here, we hope to see you again very soon. Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus Inn

"BEST Breakfast Plus!"

5
29/01/2016

Come for the clean rooms and fluffy pillows but STAY for the full "American Breakfast"! Make your own waffle, pile on scrambled eggs, sausage patties, cover with sausage gravy. Then add a side of sausage flavored home fries and a croissant roll. Wash down with nice coffee and orange juice. Ahhhh. Traveling on a diet! I tried to steal the cook but she just laughed and said thanks. Too bad but now we can go back again. There's a pool and workout room too and they were super clean. Take a swim and workout before breakfast to make more room!

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
So you're the one that tried to steal my wonderful breakfast staff!! I am so glad that she made such an impression and that you enjoyed your stay with us so much. You will definitely not go hungry when you stay with us! I have the hardest time choosing between the Belgian waffles, sausage, biscuits and gravy...its all so good! I do hope you will come back and see us again soon Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus Inn

"Best hotel in the chain"

5
28/01/2016

We stayed in 4 different Best Western hotels over 8 days including 5 nights in this one. This one ranks as number 1. The staff was friendly and responsive and effective in resolving a problem we had with a leaking pipe. There were fresh cookies every night and coffee and newspapers were always available. Breakfast was consistently good. Your fitness room is the best of the bunch. Our room was clean and well maintained. Even during the height of the blizzard the staff was there assuring the welfare of guests. We visit Roanoke several times a year. We have stayed at this hotel twice before (it would have been 3 times, but once they had no rooms available), and we will stay with here again.

"Pleasantly suprised"

5
27/01/2016

Needed a place to stay for an overnight do to a long drive home. Other than not having a luggage cart available, the experience was perfect. The Manager helped with our bags. The pool, even though its in the lobby, was nice and warm. The room was big and the bed was very comfortable. We've marked this as a favorite for the next time we're passing through.

"Everything you need on the way"

5
23/01/2016

My wife and I stopped there 2 times on our way and back from Nashville,TN fron NYC. It was great.. great beds,clean and great breakfast.. We stopped there around 11PM.. Got great rates all around. There is nothing better than that.. we gladly come back when we will take our next roadtrip.

"really good"

4
18/01/2016

I was in this hotel last week and frankly I was really surprised because the hotel room, service , staff were really good and over my expectation. The room was quite big, with 2 queen size bed and really clean. There was even a big armchair with the possibility to regulate the position and put on also your feet...so comfortable. The bed was really soft and the way I like. 42" TV and fast WiFi . Breakfast not big selection but good. The most important thing...the staff...really really friendly. There are some restaurants and also a big shopping mall just 5-10 minutes walk from the hotel and this is good if like me had no car to move.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your review! Those recliners are heavenly (especially when you have been driving for hours) and I am so glad that you were able to take advantage of it. Thank you again for the wonderful review, I always love hearing from our guests and I do hope that you will come see us again. Skyelar Blair Assistant General Manager BEST WESTERN PLUS Inn at Valley View

"Quick stop while traveling."

4
15/01/2016

Very nice stop while traveling back from family gathering in western North Carolina, travel quite a bit and first time I have seen a choice between regular and blueberry waffle batter for the breakfast. Great stuff.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Chris, Hello! Just a quick note to say thank you for taking the time to review us! We hope you'll visit with us again soon. Lori Womack General Manager

"Great hotel with excellent service"

5
10/01/2016

I visited this place last summer and it was one of the good hotel i visited so far. Quite and comfy. Front desk lady was nice. Big room and good breakfast. Lots of good restaurants nearby.Room is clean.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for such kind words. We certainly aren't perfect (I'm sure if you scroll through our reviews far enough, you'd find examples). But we try very much to make sure everything is clean, in working order and of course...we're always friendly. Hope to see you again soon, Lori Womack General Manager

"Little Things Mean a Lot"

3
10/01/2016

During December and January I've stayed in Best Western hotels in Grove City PA, Columbia SC, and Brunswick GA. This hotel is almost up to the high standard as those, almost, but not quite. Several little things cause this. First, it's difficult to find. Although signed on I-581 northbound there is no indication southbound (where most people come from). Once you find the proper exit (3E) keep your eyes open because it's beside and set back of a Comfort Inn and a Hyatt. Second, they have no infant cribs. Their reservation form has a crib request spot but staff told us they had none and it was for safety reasons. The Comfort Inn has previously loaned their crib to this sister hotel. The Hampton Inn opposite has cribs as did the Hyatt Place next door. I asked them. Third, the only mirrors in our room were in the tiny washroom which made for intimate but cumbersome mornings. One outside the washroom would be nice. Also, we asked the front desk for an empty pitcher for milk and later for a corkscrew for wine (which we needed by then) and in both cases they couldn't help. The breakfast, although adequate, was not up to the other Best Westerns and having only one child's high chair made it difficult for some of the guest families. The hotel is clean and provided a quiet nights sleep but is damaged by this lack of attention to the little things.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you for taking the time to review our hotel. I'm sorry that you expected a crib in your room upon your arrival. When you make your reservation through a 3rd party (Travel agent, Expedia, Priceline, etc.) they may have a field for special requests like the crib, however it's always a good idea to call ahead to the hotel directly. Remember, your purchasing the room from the 3rd party after they buy it from us. They're giving you an opportunity to request, yes, but it's considered a request only. Always a good idea to call the hotel directly. We once had someone request an Oceanfront room.....and we are about 4 hours from the nearest ocean. As far as requesting a pitcher from our kitchen, I'm sorry we weren't able to get you one. Other than our glass coffee pots, any pitchers in the kitchen would be full and ready for the morning breakfast. And if I had a dollar for every wine bottle opener that we've purchased in the past 10 years I wouldn't worry about winning the billion dollar lottery! ;-) Like our little shampoos....they tend to go home with our guests. (which is always fine by us...but makes it a little difficult to keep them stocked) All in all, we really can only suggest that if there are any items that are must-haves while traveling, a good rule of thumb is to always make sure they are brought from home or confirmed directly through hotel. Thanks again, Lori Womack General Manager

"Nice place for most part"

4
05/01/2016

Good location, nice heated pool, pleasant staff. Wasn't crazy about the dogs staying there as I came wanting a quiet place. My child is terrified of dogs so he got upset whenever he saw one in the hall. The lobby computer was freezing up and had trouble logging on; desk staff did not offer to 'fix the computer'.The beds were doubles so unless you are very thin, it might not be comfortable sleep-situation. The rooms were clean and came with a micro-refrig and nice Tv--all worked fine. It was challenging getting the room temp regulated; got stuffy and had to pry open a window at night.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Rosemary, Thanks so much for your review. Yes, we are a dog friendly hotel. We have designated rooms for dogs (and their parents) and I think many if not most hotels work this way. If I might suggest something that may help in the future.....Always ask for a room that is as far away from the dogs as possible. This way hopefully your child will not unexpectedly see a dog. But that doesn't always work. Yesterday we had a man with a rather large dog and he was sitting in the lobby waiting for a ride. The dog was leashed but we don't allow them in the commons area for the very reason that you described. Better yet than asking for a room away from the dogs, I'd let the front desk or the manager know how important it is to be kept away from any dogs. That way, we'll do our very best to help you steer away from those unexpected situations. Please email me at [email protected] the next time you come this way and I'll personally see that dogs are no where near your room. Happy New Year! Lori Womack General Manager

"Great Property, Great Location, Friendly Staff"

5
04/01/2016

Valley View Best Western is a great property. Still relatively new. Clean and comfortable rooms. GREAT lounge chair in every room. Located next door to the primary area mall and many wonderful restaurants. Staff was very responsive. They put a cute little rubber duck in the bathroom for all guests. It is a friendly touch that makes you smile. When I told the maid I liked the duck, she offered to give me an extra one to take home. Plan to eat out unless you want to make a waffle or bagel at Best Western. There are many places nearby, including an I-HOP. The other hot breakfast items at this Best Western are not substantial (reheated eggs, potatoes and gravy).

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
SandraB, Ohhhh...such a nice review! Thank you so very much! Would you believe we're nearly 20 years old? We were renovated about 8 years ago, but other than that...we just try to keep our hotel as clean and new looking as possible. Please come back and see us again soon. Lori Womack General Manager

"Pleasant Surprise"

4
30/12/2015

Comfortable stay and great location at an excellent price. We didn't have time to spend in the area, but consider the multiple dining options and retail stores right outside the front door, a big plus. Well worth the few miles drive off I-81.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Rosemary, Happy New Year and thank you for such a wonderful review! I hope to see you again soon. Lori Womack General Manager

"A good place to stop for the evening"

5
30/12/2015

Nice building and the rooms were attractive. The hotel is located very close by to food and shopping. The pool looked inviting and the TV had lots of channels. The 24h coffee prepared in the lobby was clutch - we left at 5am prior to the continental breakfast, but could still fill our coffee up.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi there Brandon! Awww....thanks so much for your kind words. Just an fyi...if you ever need to check out before breakfast is officially open, just ask the front desk and it will be our pleasure to provide things like yogurt, cereal, pastries, bagels...etc. Have an awesome 2016 Lori Womack General Manager

"Great Stay!!! Will Be returning!!"

5
21/12/2015

Ms. Lisa was very helpful to me and my daughter during our vacation stay. Ms. Lisa I am still looking for the pool side bin's..lol. Thank you so very much for our wonderful stay at your property. We very much enjoyed it. We will be back!!!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi Christina! Oh, I hope you can find those bins. We love ours and they're so durable. Please come back and see us again as soon as you can. Lori Womack (aka Ms. Lisa ;-)) General Manager

"Clean and nice room for 1 night stay"

4
16/12/2015

Great hotel at the lower end price range of the better quality hotels near the airport. Stayed one night for business and used the desk and chairs for hours. Bed was above average comfort. Hotel does have pool but we decided not to use it because it is basically visible to the parking lot and lobby area. Breakfast had good variety, was hot, and eating area was clean. For me it was worth the extra $30 to avoid the lower end hotels but not worth the $30+ more to stay at the top tier chains.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello! Thank you so very much for the good review. We agree, we are clean....and nice. Would love to have you stay more than one night. Please come back and see us. Happy Holidays! Lori Womack General Manager

"Best Western Roanoke family trip"

3
09/12/2015

Room was very clean, HVAC worked well.Breakfast was a disappointment, as website stated that a "Full Breakfast" was included, but it included the normal Continental Breakfast of dry cereal, orange juice, Bicorwaved eggs, both patty and link sausage.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hello Raleigh friend! Thank you for taking the time to leave a review about us. Can you tell me what you would like to see on the breakfast? I love ideas from our guests. After all, YOU'RE why we're here. Here's what we offer for breakfast: Scrambled eggs, hard-boiled eggs, sausage patties/links, sausage gravy, potatoes with onions, peppers and sausage, biscuits, croissants, English muffins, white/wheat bread, assorted bagels, danish, pastries, cake, grits, yogurt, mixed fruit cups, fresh apples/bananas, Belgian waffles, cold cereal, oatmeal, tomato/cranberry/orange and apple juice, coffee, sweet iced tea and assorted hot teas. I'm now hungry.......;-) If you can think of anything else you'd like to see, please email me at [email protected] Thanks again, Lori Womack General Manager

"nice motel, good service"

5
06/12/2015

we had a nice room, The front desk was very courteous, recommending a restaurant and giving directions to locations we were going the next. The breakfast was very good. We did not use the pool. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Bill, Hey, if it's one thing we know, it's where all the good restaurants are around here. ;-) Thank you for giving us such a good review. We try very hard to make our hotel YOUR hotel. Please come back and see us again soon. Lori Womack General Manager

"Best Westerns Plus"

5
06/12/2015

I would whole heartily recommend this hotel. Was the best hotel I think I have every stayed in. The location is great. Shopping, dinning, Black Dog Salvage, movie theater and downtown all in one location.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Brenda, Oh, Wow! Thank you for such a great review! Such awesome words! We love Black Dog Salvage! There's a lot of things to do here in beautiful Roanoke! Come back and stay with us again! Lori Womack General Manager

"Roanoke Virgina"

5
03/12/2015

Very welcoming clean and comfortable. I always enjoy staying at a Best Western. But this was one of the top best of the line. Look forward to staying again soon on my next vacation. Very quite great parking a mall close by with good eating areas all in a mile or less of hotel.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
JodiR, Great review! Thank you so much for the kind words!! Yes, Please come back and visit with us on your next vacation. We'd love it! Hope you have a wonderful Holiday season! Lori Womack General Manager

"Great stay in Roanoke,"

5
02/12/2015

This is the second time we have stayed at this fine hotel while traveling from South Carolina back to CT and we will continue to do so! Staff and facilities were welcoming and location was close to many eating establishments. Heated pool, great welcome bag to Best Western Elite members and cheerful front desk made this a great experience!

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Kathleen, There's nothing better than a return guest! You like us...you really like us! ;-) Please make it a 3rd visit soon! That would be a good gift for us! Thank you for your review, Lori Womack General Manager

"Great hotel"

5
01/12/2015

The rooms were very clean and well managed. The service was awesome and the location was right off the interstate. I would recommend this hotel. Breakfast was very nice and the inside pool was a plus. I really enjoyed my stay

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Tamekia76, Aww...such kind words about us! Thanks you! Please come back and see us whenever you're this way. We'd be so pleased to host you! Lori Womack General Manager

"Valley View Best Western"

4
01/12/2015

Great place to stay with pets. Very pleased with cleanliness of hotel and room. Did not see specific area for dog walking but there were areas that you could walk your pets. Continental breakfast was your average.

"funeral trip"

4
01/12/2015

I had to come into town for my grandfathers funeral. ( this was my second time staying at the best western). They gave me a bereavement rate and when i asked fro a quiet room they put us on the thrid floor and it was very nice. I appreciate that they offered cookies ,coffee and tea upon my arrival and breakfast was satisfying the next morning. We liked the comfy lane rocker in the room when we we just resting! we will be back- just hopefully for a better reason.

"Great place to stop for night"

5
01/12/2015

Excellent place to stay for night while traveling. Room was very comfortable & breakfast in morning was ready by 6 am as stated. Will use them again while traveling and recommend to our friends. Front desk was friendly and helpful

"One Night stay at your hotel"

4
01/12/2015

Excellent stay....nice, clean room. Very pleasant and comfortable. The room was well looked after. The heating/air conditioning was working well, the bathroom was clean. The towels nice and soft. The only things we could suggest is to leave an extra box of Kleenex. We only had 2 left in the box and had to resort to bathroom tissue. Not a big issue but that was the case.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Hi there! Have you ever noticed that the last few sheets of Kleenex is beige (or at least a different color from the rest of the box)? That's to signal us that the box is getting low. I'm sorry that we didn't catch that. Always, always just dial "0" and we'll bring some to you. Thank you for taking the time to leave us a review! We hope your holidays are bright and healthy! Lori Womack General Manager

"Great stay"

5
01/12/2015

The front desk area was extremely welcoming and the agent at check in was friendly and accommodating. Stayed three days and overall the hotel and room was kept clean and fresh. Nice breakfast something for everyone. I would stay there again.

"A GOOD NIGHT'S SLEEP"

5
30/11/2015

My husband & I were traveling back to NY from Nashville. After driving many hours & hundreds of miles, we needed a clean comfortable bed to sleep in. We stopped at the Best Western hoping they had availability, they did. The room was large, very clean, the bed was comfortable & we even got free breakfast in the morning. I did notice they had a fitness room, nice indoor pool but we left early to get back on the road so we did not make use of any of the extra amenities. I would not hesitate to stop here again if I were in the area.

"Comfortable stay"

5
27/11/2015

On our way home. Room was clean and comfortable. Nice selection for breakfast. Would stay here again. Had elbow room and if we were staying longer had a small closet and dresser for our clothes. Nicely decorated.

"Nice clean place with friendly staff"

5
26/11/2015

We have always stayed at a Marriott hotel, but because we had a great experience at the Best Western Plus in Napa Valley CA, we decided to try the one in Roanoke VA. We were pleasantly surprised. Everyone was so friendly and the room was clean and updated. Great value! We paid $40 less than what we would have paid at one of the Marriott's we had considered.

"Nice place"

5
25/11/2015

This was a nice hotel, close to shopping and various places to eats. I would recommend, rooms were also nice and hotel staff were very friendly. . Everything you need is close by and it's very easy to get around.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review! I am so glad that you enjoyed your stay with us and I do hope that the next time you are in the Roanoke area you will come see us again. Happy Travels, Skyelar Blair Assistant General Manager

"Satisfied traveler"

4
25/11/2015

I usually stay at Best Western this one was very nice and worth the price Very clean and very nice staff. There was a big variety for Breakfast. It was a lttle hard to find but once you find it there are many restaurants and stores close by.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review! I am so pleased that you enjoyed your stay with us and that we could offer such a great experience for you along with a filling breakfast. If you ever have trouble finding us we are available 24 hours a day 7 days a week (540) 362-2400 and are more than happy to assist you with directions. Happy Travels, Skyelar Blair Assistant General Manager

"one of the best ever"

5
25/11/2015

Everything at this Best Western in nothing but top notch. The rooms, the breakfast, were all out standing. If am ever in that area again I will stay there for sure. Close to a lot of nice places to eat and fairly easy to get too.The ouside has a very appealing look and was really nicely decorated.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Goodness thank you so much for your fantastic review!! I do hope you are in our area again and come see us soon! I am so glad that we could offer such top notch quality for your stay and thank you again for your wonderful review. Happy Travels, Skyelar Blair Assistant General Manager

"Stay after long drive for sightseeing"

4
25/11/2015

This hotel was a nice break in the trip. Comfortable room, pleasant staff and a good breakfast to get us on our way the next morning. The location next to extensive shopping made it easy to re-supply and continue our trip. We would certainly stay here again.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your review! It sounds like you had a great time sightseeing and a long drive so I am so glad that we could be here for you. Being so close to the Valley View Mall and Walmart make it easy for guests to resupply as you said and our breakfast makes getting on the road easier since you don't have to find another place to stop on the way. We do hope to see you again. Happy Travels, Skyelar Blair Assistant General Manager

"Great Property"

5
24/11/2015

Stayed at this property 2 nights and found the check in lady (Kim) it to be very nice. The hotel was clean and quiet. The room was warm (it was a cold night), the bedding was comfortable. My only complaint would be the breakfast. It was your typical continental breakfast but most items looked liked they had been pulled out of a package from Sam's Club and put on a serving tray. Not that appealing to me but just my own personal thing.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review! I am so glad that Kim was able to offer you an excellent experience at check in and that you enjoyed your stay. I am sorry to see that you did not enjoy our breakfast, but please know that your review will help us to better ourselves in the future. Thank you again for your review and we do hope to see you again. Happy Travels, Skyelar Blair Assistant General Manager

"Great place to relax"

5
22/11/2015

Hotel was very clean and staff was very friendly. The location was close to the mall and the airport. Indoor pool, updated rooms Enjoyed my stay and will use again and recommend as a great choice of property.

"Trip to help DAD"

5
20/11/2015

The staff was very helpful and pleasant. The room was excellent. The morning breakfast was a blessing in that I could save time in the mornings getting my tasks completed instead of going somewhere to eat. My goal was to take care of some issues at the assisted living facility where my Dad resides.

"Great Place to Stay"

4
20/11/2015

This was a short trip to view the fall colors but the stay at Best Western was very nice. Clean, the front desk was always very helpful with directions or answer question. We will stay there again, and recommend to anyone.

"My stay at BEST WESTERN PLUS Inn at Valley View"

5
19/11/2015

The room had all amenities. Micro wave, fridge recliner chair and rubber duckies. I loved the recliner. We got a guest bag on entry and breakfast was all morning with great coffee. There was an excellent Chinese restaurant next door. Best yet we used our best Western points to stay free.

"great place to stay"

5
19/11/2015

great place to stay and the prize way right. Nice location and plenty of places to eat with out having to get in the car and go. Plenty of places to shop right next to a mall that is will keep up. This is suppose to be a review telling some one who many words it has to be is just pushing it a little to much.

"Nice place"

5
19/11/2015

Check in was good. Room was clean and comfortable. Desk helped with dinner recommendation. Needed handicapped room for my wife and desk was very accommodating. Would stay here again if in the area. Close to I-81 and easy on and off.

"Great stay!"

5
19/11/2015

room was clean and very comfortable, just what we needed after a long day on the road. Breakfast area was a little small and crowded when we ate. But the breakfast was one of the best we've had at RW.

"Roanoke BestWestern Review"

4
19/11/2015

The location is convenient - right off the freeway. There are restaurants nearby, so no issue to find a place to eat. The front desk people are friendly - I forgot my wind breaker when I checked out on my way to Gettysburg, called them, they found it, stored it for me until I came back 2 days later and I retrieved it.

"Great Stay and value"

5
19/11/2015

This hotel was so clean. So well kept. The value and then to have a hot breakfast included was fantastic. I would recommend anyone to stay here. This was our half way piont driving from PA to Nashville.

"Halloween visit"

4
19/11/2015

Front desk staff extremely friendly and helpful .they wore costumes which was cool.breakfast offering nice.rooms nicer than most in the area.overall great experience.we will return here on our next visit to Roanoke.

"Great hotel!!!"

5
18/11/2015

Our stay was great we have stayed there a few times and loved it each time. The staff is very nice and helpful, the rooms are always very clean and comfortable. Really enjoyed the indoor pool and the breakfast.

"Absolutely Wonderful!"

5
18/11/2015

I enjoyed my stay from the beginning to the end. The staff was friendly and helpful. The place was very clean and comfortable. The breakfast was excellent. I would definitely stay here again and again.

"Visit to VMI"

4
18/11/2015

Very friendly staff. Arrived at 2am after dreadful flight. Room nice and clean breakfast area. Would recommend to others and price was good. This was a stop on way to VMI. Got pulled over by cop, don't speed in VA

"nice"

4
17/11/2015

The bed is never quite as good as home but it was close and provided a great nights sleep. As a single female traveler It's also nice to feel safe. Good location for safety and restaurants and shopping.

"Folks.....stay here....this property is excellent, as are the staff."

5
14/11/2015

On my way to Virginia for a business/pleasure trip and I called the day before my departure to book a reservation based on the many wonderful TripAdvisor reviews. I spoke with Skyelar Blair, the Assistant GM for the property. I knew I was in good hands after speaking with her. Arrived on Friday, Nov. 6th at 6;00 PM and Skyelar was working the front desk. Had a quick and very pleasant check in experience and asked Skyelar about a good place to eat. She suggested "Bobby's" in downtown Roanoke and suggested we ride the courtesy van, which we did. The van was operated by Vicky and we had two quick and pleasant trips and enjoyed a wonderful meal in downtown Roanoke, which was quite beautiful and bust that night. We got back to our room and everything was perfect. Wonderfully clean, everything in its place, a nice chair with an ottoman, excellent flat screen tv.....everything you could possibly want or expect in a room at an outstanding price. They even had chocolate chip cookies in the lobby.....looked good but I passed on them. Skyelar mentioned that breakfast would be available at 6:00 AM in the morning but we were up and on the road before that. I booked this room based on other TripAdvisor recommendations and the T/A responses to customer by Lori, their GM, who answers every complaint or concern in detail. I know that sometimes, things don't always work out, I just posted a review today on a bad experience we had elsewhere. But to see some of the reviews by folks that registered a complaint regarding this property convinced me of what I already knew....you just can't make some people happy regardless of what you offer or do. This is a fantastic lodging establishment, staffed by folks who care and take their jobs seriously. Do yourself a favor and stay here....you won't regret it!!! And Skyelar, I hope you are still enjoying your "pride and joy".

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
You must be the Pride 'n Joy person!! I'm not kidding....Skyelar shows everyone that picture. So I thought it'd be cute to send to my daughters. I first texted this: My Pride and Joy (They're going to think it's them...right?) then I followed up with the pic you gave Skyelar. Funny stuff! We have the best guests!!!!!! Thank you for the laugh!!! (Readers...you can find this pic on our FB page) Your review is so wonderful! I tell people, we're certainly not perfect. Cars break down on the road, not while being parked, right? So sometimes things happen during a guests' visit that we don't know about until unfortunately they tell us....and they get upset. We hate that...and we fix things as soon as we possibly can! Thank you for reminding us that we are a pretty great little hotel. We're not the newest cracker box hotel. We have personality, character. But we really care about our guests!! We have fun, care about each other and love what we do. I think it shows! You're almost the perfect guest.....if you just didn't have a Gators pic for your icon. (wink) Please come back and visit us again soon. And thank you again for your review. It helps us lift our heads up just a little higher. Lori Womack General Manager

"Very vice Hotel"

5
08/11/2015

I have stayed at this Hotel numerous times in the past few years. They always seem to have their rooms clean and updated. I have never expereinced any problems at this Hotel. Staff has always been courteous and ready to help.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review, its always a pleasure to hear from our wonderful guests. We do love to take care of our guests and ensure they have a great stay by offering a friendly smile at check in, a good night sleep in a clean room and hot breakfast in the morning. We hope to see you again soon and happy travels. Skyelar Blair Assistant General Manager

"Valley View Best Western"

5
01/11/2015

I always stay at this hotel whenever I shop at Valley View Mall. It's close to shopping area and restaurants. The staff is always nice and helpful. Clean rooms and east to get to. Roanoke is a very nice area with an additional mall at the other end of town. lots of shopping in this area.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review!! We are the perfect place to stop if you are looking for shopping and/or eating. We are within walking distance the Valley View Mall, the Valley View Grande theater and 30 plus restaurants and we are 15 minutes away from Tanglewood shopping center (which has another 40 plus restaurants and a theater in the area). There is always something to do here in Roanoke and our front desk agents are always happy to give recommendations. We hope to see you again soon and happy travels, Skyelar Blair Assistant General Manager

"Quiet, Easy to Get To, Like the Indoor Pool"

5
01/11/2015

We have stayed at this hotel in the past. It is quiet, easy to get to, close to the mall, Starbucks and restaurants. The rooms are clean, quiet and with only three floors, easy to get to. I also love the indoor pool this time of year. The front desk staff is very helpful and friendly.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your fantastic review! Having access to a heated indoor pool during the cold (and occasional rainy day) is absolutely wonderful, especially if trying to keep yourself or kids entertained. We hope to see you again soon and of course, Happy travels! Skyelar Blair Assistant General Manager

"Pet Friendly, but They Don't allow Cats"

3
28/10/2015

We were moving across the country and needed a hotel that could accommodate our family and our cat. This hotel is categorized as pet friendly but only allows small dogs, not cats. That is not "pet friendly" it is merely "dog friendly," which is a major disappointment for all of us cat lovers and those few of us that have to travel with our cats.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your review, To clarify we are a pet/dog friendly hotel (with a $20 dollar non-refundable cleaning fee) but no we do not accept cats and I do understand that is unfortunate for our cat loving travelers. However we have had issues in the past when allowing cats (claw marks in furniture/headboards, spraying, ect.) and you know that saying "one bad apple can ruin the bunch." There are other hotels in the Roanoke area that do take cats. Skyelar Blair Assistant General Manager

"Nice and clean"

4
26/10/2015

Okay for a one night stay passing through. Beds are very small and because of that we will probably look for other accommodations next time through. This is a really nice and clean hotel though and if the beds were larger I wouldn't think about staying anywhere else.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for your review though I am sorry that our beds, the standard full size, was unable to accommodate you for your stay however we do also have king rooms available with the same amenities (Lounge chair, microwave and mini fridge). I do hope you will come see us again and give our beds another try. Happy Travels, Skyelar Blair Assistant General Mananger

"great hotel, little hard to find"

5
25/10/2015

This was a great stay for us. Very clean, modern rooms, friendly staff and a good breakfast. It is inside of a shopping mall and not easy to get to using website maps or GPS. Would highly recommend this BW. It is close to several restaurants and not far off the highway (after we found it).

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you for the wonderful review! I have heard that we can be hard to find and I offer this in hopes that it will help a lost traveler (also the hotel can be reached 24 hours a day (540) 362-2400) From I-81: Take exit 143 Continue 3.5 miles to exit 3E (Hershberger) Continue onto Hershberger Rd until you see the sign for the "Shopping Center" on the right Take the "Shopping Center" exit and Best Western is the 3rd driveway on the right From 581/220 Exit 3E (Hershberger) Continue onto Hershberger Rd until you see the sign for the "Shopping Center" on the right Take the "Shopping Center" exit and Best Western is the 3rd driveway on the right We are within the Valley View Shopping Center and we are within walking distance of several wonderful restaurants, I do hope to see you again soon and happy travels, Skyelar Blair Assistant General Manager

"Amazing Hotel! Pristine Cleanliness! Fabulous Customer Service!"

5
23/10/2015

This hotel is pristine & extremely clean. I am the kind of person who is a CLEAN FREAK & this hotel met all my cleanliness needs. The desk clerks are wonderful in terms of being helpful. They go the extra mile in terms of making your stay a great experience. The price was reasonable, but I was a little bummed out because I could not use a coupon from those travel books on the weekend . I used my AAA Automobile discount, and that made the room rate more reasonable. The rooms are very nice, and the desks have marble tops. I would stay here again. They also provide a good FREE BREAKFAST & FREE Wifi.

"A very nice hotel"

5
23/10/2015

I was amazed at how nice it was considering the cost. I have paid much more for places not nearly as nice. The staff was very friendly and helpful. We would certainly recommend this hotel to anyone traveling in the area.

"An Excellent Stay"

5
22/10/2015

We arrived tired and hungry after a full day of traveling the Blue Ridge Parkway from Asheville, NC - everything from check-in to check-out was A1 - it was nice to find restaurants within walking distance as we really needed to stretch our legs. This hotel was clean and inviting, the room and bed were comfortable, and even though there was a proximity to the airport, we never heard any airport noises. Truly a good experience and we will certainly consider this hotel if we are ever in the Roanoke area again.

"Great value hotel with great staff"

5
21/10/2015

If you want a clean, good value hotel, with a friendly professional staff this is the place. It is not the Ritz but it is a great value(if like me you do not want to afford the Ritz) it is clean and conveniently located. I have always enjoyed staying here and the staff are welcoming and friendly and professional.

"Clean and Comfortable "

4
18/10/2015

After 8 hours of travel down I-81, my husband and I were having a difficult time finding a hotel with any vacancy. (Lots of college activity, fall road trips, etc. ) We have stayed at Great Western hotels previously and have always been pleased and luckily for us booked there last room! The hotel was clean, room and bathroom clean, fresh and comfortable! Staff friendly and helpful! To the idiot a few reviews ago, this is not the Ritz!!! It is what it is supposed to be, a substitute for home after a long day of travel. And that they do very well!

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the kind review! During this season we do have many travelers heading for the hills, mostly to see the leaves change colors along the Blue Ridge Parkway. We also have Virginia Tech football and of course our regular business travelers. I am so pleased that we were able to accommodate you during your travels and that we were able to be a home away from home for you and your husband. We do hope you will come see us again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Great Place Again!"

5
17/10/2015

Stopping for the night, we came here and realized we had stayed here 3 years ago when traveling. It was great then and is great now. Rooms are clean, tasteful, and equpped with whatever you need. Staff members are polite and helpful. It is located near the mall and any restaurant you could think of. Great place to stop for the night and have a good meal and a coctail close by. Glad we stopped again.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the kind review. I am so glad you found your way back to us (even by accident). We do take pride in the cleanliness of our rooms and the helpful, polite attitudes of our staff. Of course you are right, we do have 30 plus restaurants within a mile of us, 3 within walking distance and we also have several delivery options for those road weary travelers. I do hope you will come back and see us again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Very pleased"

5
16/10/2015

The staff was MORE the accommodating, room was very clean, even the remote clean! (rare) Though it only served a breakfast, that was great too! Near plenty of restaurants for lunch and dinner! Next time we're in that area, well go out of way to stay there! Near highways, so don't have to travel any distance to come or go!

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review of our hotel, I am so glad you enjoyed your stay with us and that you intend to come back and stay with us again! We do pride ourselves on going above and beyond for our guests and making sure that they feel at home while staying with us. We do have a fantastic breakfast every morning and though we do not have a restaurant on site we do have 30 plus in the area along with the mall. We also have a complementary shuttle everyday from 4 am to 11 pm so getting around is not an issue. Hope to see you again soon! Happy Travels, Skyelar Blair Assistant General Manager

"Excellent and relaxing stay!"

5
14/10/2015

On a 3 day get-a-way with our grandson and chose the Best Western Plus at Valley View to spend the evening. Nice, relaxing, and clean; convenient to attractions and shopping. Friendly and helpful staff mark this as a favorite stopping off point while in the Roanoke Valley.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your wonderful review!! I am so glad that you and your grandson enjoyed your stay! I do hope you all went swimming (I love the heated pool myself). Hope to see you again soon! Happy travels, Skyelar Blair Assistant General Manager

"Worst hotel stay in 10 years"

1
14/10/2015

The room was not ready at checkin at 3 PM took what was available. Room not cleaned or made up by 430 the next day. Staff was not apologetic but they were busy getting ready for new guests. Had to ask twice for clean towels. Thermostat in room did not work. I travel a lot on business and staff attitude could have helped the situation but they acted like unhappy employees.

Lori W, General Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
For those of you old enough to remember Paul Harvey......"And now...for the rest of the story". The truth of this guest's experience is that he arrived back to the hotel early. Not 4:30. He called the front desk and was extremely rude, demanding to know why his room wasn't cleaned yet. That's it! That's the only issue there was! He arrived back before his room was serviced. You see, as I explained to him after he's written me two letters about this.....we advertise and allow our guests to start checking in at 3:00 pm. When ANY hotel is running at 100% occupancy, all the rooms cannot be cleaned before check-in. (Check-out is at 11:00. That gives us only 4 hours to clean 84 rooms) Normally, the very hard-working cleaners will get to your room before you arrive back to the hotel. In this case, this person's room would have been done within the 1/2 hour. But as soon as he arrived back to the hotel he called and demanded to know why his bed hadn't been made yet. Our Assistant Manager apologized and told him we could service the room immediately. He said NO! Just give me towels. The Executive Housekeeper IMMEDIATELY went to the room to hand him a complete set. She met him in the hallway and apologized for not getting to his room before he returned. He told her it "wasn't a problem" and took the towels and went back to the room. My return letter to this guest was an apology and the advice that all he (and any of us) has to do is to tell the front desk he will be arriving back early and to please clean his room first. If you communicate with Guest Services at ANY hotel, they will comply with what's good for you...not the hotel. However, his letters to me include writing how we don't care, that his stay was horrible, the WORST he's ever experienced..............because his bed wasn't made before he arrived back to the hotel early. Lastly, the heating/cooling unit is absolutely fine. The guest before him had no issues nor did the guest after him. If the unit didn't work.................he did not report it. I appreciate the readers hearing the other side of the story. I will be the first person to say...we are not perfect. I'm not perfect, the staff isn't. We make mistakes. We have maintenance issues sometimes. But in this situation.....again....the guest has written me TWO letters, told the company he was visiting to never send people to our hotel....and gave us a bad review here.....because his room wasn't ready when he arrived back to the hotel. I can't apologize enough to this person. And I can't promise the reader that everything's going to be perfect when you stay. But our hotel is clean, priced fairly and best of all....we honestly care about you. When this man called down, I watched my staff go into action. I was proud that they cared. We are kind....even when it's not reciprocated. Thanks, Lori Womack General Manager

"Good Night at Valley View"

5
13/10/2015

The room was comfy and cozy. The pillows were awesome as I have neck problems. I will return to Best Western Plus in Roanoke, VA as often as I am in the area. It is very close to a shopping mall and restaurants. Great value and great service.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for your kind review! I know that hotel bedding is like a real life Goldilocks story, some are too hard and most are too soft but I am so glad that ours were just right. I was so pleased to see that you plan on coming back and seeing us again, hopefully soon! Happy travels, Skyelar Blair Assistant General Manager

"Value and service"

5
11/10/2015

Excellent facility, easy accessed from Interstate, located near shops and restaurants. Well appointed and maintained with a very friendly staff and a terrific breakfast assortment. Check-in and check-out are effortless.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the kind review! I am so glad you enjoyed your stay and were able to locate us easily (3.5 miles off of I-81 at exit 143). It doesn't hurt that we are within walking distance of the Valley View Mall and have 30+ restaurants in the area. I do hope you will come see us again soon. Happy Travels, Skyelar Blair Assistant General Manager Best Western Plus

"Needs refurbishing"

2
04/10/2015

This is definitely not up to the standard of a BW Plus. Needs to be reclassified and updated. The room was decorated with dark colours, ie carpet, furniture, walls. The bathroom needs updating. In general a tired hotel which I found to be depressing and disappointing.

"Better hotels for the same price on the same street"

3
02/10/2015

Hotel is dated. Rooms are dark and our room featured a greasy headboard. The walls also were dirty in spots. The fact that dogs are permitted also turned us off. There are better choices in the same vicinity. Also if you book this hotel earlier than you need it, you'll likely pay higher than you need to. The rates fluctuate wildly it seems.

"Clean, Friendly, Accepts Pets"

4
26/09/2015

The front desk folks are friendly and accommodating. The room doesn't have a freezer, and they gladly offered to keep our ice packs in their main freezer for us. Lots of eating places nearby, plenty of shopping if you need it. Nice clean property, would stay here again.

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
We do love dogs around here (most of the staff go cuckoo for them) and I am so glad that you all enjoyed your stay. I do hope you will come back and see us again soon. Happy Travels, Skyelar Blair Assistant General Manager

"Great Place"

5
25/09/2015

I was very impressed with the service that was provided. The room was very comfortable and clean. The indoor pool was a big hit with y 12 year. Overall I was extremely happy with my stay. Its a great hotel to stay in the area especially if you are travelling with family and you want a hotel that offers a stay at a affordable price, this is a great bargain..

Skyelar B, Manager at BEST WESTERN PLUS Inn at Valley View, responded to this review
Thank you so much for the wonderful review! I am so glad that you and your family enjoyed your stay and that your child had a great time in the pool. I do hope that if you are traveling in the area again you will come and stay with us. Happy Travels, Skyelar Blair Assistant General Manager

"way below expectations"

2
24/09/2015

this is NOT a 3-star; it's barely a 1.5. AC did not work correctly at all, and hotel staff was clueless. Dirty room with STAINED headboard. Room clearly needs to be redecorated and hotel mechanicals need to be updated. And staffer on duty on Saturday AM was NO help; acted as though our issues were a case of "tough luck". POOR POOR POOR!