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Hotel advantages
Activities
Swimming pool
Hotel services
Air conditioning in the hotel
24/7 reception
Elevator
Fitness center
Free Parking
Free Wifi
Multilingual staff
Restaurant on site or nearby
Restaurant on site
Room service
Room services
Coffee maker
Hair dryer
Iron and ironing board
MINI-BAR
Description
Customer reviews
4.3
based on 390 guest reviews
Excellent
209
Very Good
126
Average
35
Poor
13
Terrible
7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great place to stay with the bonus of being on the beach."
Great hotel located on the beach. Clean, amazing full breakfast options included. Comfortable room. Friendly and helpful staff. They made transportation options for us. They even had a free of charge happy hour buffet! Highly recommend. Would go back there without hesitation.
"Big let down"
The staff is wonderful, the hotel-not so much. If you decide to stay here, tell them at check in to turn on your AC. They can control it from the lobby and if you don't tell them then it does not work. There is no room phone to call the desk either. The last time I had Internet this bad was in 1996 using a modem. We asked for help and nothing changed, but they said we could work in the lobby for a better signal. I guess I could go to a public library too, but I paid for a room with WiFi and instead was almost able to use Facebook. There was a funky smell in the bathroom that did not go away even with daily cleaning. That was a first for me. We left the door closed the entire time because we could not be in the room with the smell. The pool cleaning robot was in the pool all three days, not moving, just on the bottom. The hose was stretched across the pool to the robot. It was not at all welcoming. The only redeeming quality is the staff. Everyone was helpful and friendly. They always smiled and made you feel comfortable. If they could just make the room comfortable then I would consider returning, but this was the most disappointing Best Western I have stayed at. There are many other options in Rimini and one must have usable internet.
"Great location but very average service"
We booked the hotel for a stay of 5 days during the august month. The hotel was entirely refurbished and with a great decoration! The hotel facility was really nice too, the parking included in the price of the room is really a great advantage! The room was nice and the bed really comfortable! However the service and staff of the hotel is really questionable… for example barely say hi and raising their heads above their phone, we had issues with the air conditioning and the lady at reception was of no help, telling us it was a problem and they should call a technician when in fact she could adjust from the main reception desk. During breakfast, we asked for our hot drinks and felt like we were annoying the staff (everyday), raising their eyes… It's a shame as the hotel is nice but some of the staff service isn't really outstanding…
Good evening Mrs Emily, thank you for your compliments on our facility and I am absolutely delighted that you found the room to your tastes and the bed comfortable! I agree with you that the absence of cost for parking in the front line on the Rimini waterfront in August, is absolutely a big advantage, and is in fact often stressed by guests. I disagree however with your judgement regarding our staff: "the lady at reception" who you say did not help you, immediately adjusted the temperature "from reception", but with almost 40° outside it took a few hours for it to drop, in fact during the night it was already more regular. In spite of this, he also suggested changing her room to one on the lower floors with a lower internal temperature, but it was she who refused the change after looking at it as she considered it smaller than hers and with only one balcony, so she preferred to wait until the next morning. Finally, a technician was only proposed to her in case the situation did not change, and indeed it was not necessary! I am sorry but in high season and with the hotel full, it was really difficult to offer her another solution. I am also sorry that I had the impression that I was 'disturbing' the wait staff during breakfast, hot drinks are the only thing they serve at the tables as the rest is all buffet style and guests provide what they prefer. It may sound strange to you but the helpfulness, kindness, professionalism and competence of our staff are the most frequently cited element in the reviews. We do not presume to please everyone all the time, but perhaps your feeling of hostility towards us stems from something else Anyway, I wish you a nice evening Best regards Daniela Pagano Sales manager
"Best Hotel in Rimini"
Clean and cozy place, very welcoming staff always available to answer your needs and highly responsive to any request you may have. Excellent food and service, perfect location, just sea front. Beautifully furnished in every detail. Pool and gym also very clean and with brand new equipment. Could not have wished for more!
Dear Vale, thank you for the wonderful words you used to share your experience at our establishment. The compliments reward our daily commitment to offer our guests an impeccable service. We hope to have you as our very welcome guest again and in the meantime we wish you a good Sunday. Davide, reception office
"Homie and casual boutique hotel"
Stayed two nights Rimini at the BW Maison B to visit San Marino during low season. Very cute, almost boutique-ish hotel. The property is definitely on the lower end of room capacity, with a handful of staff. I get the impression that the manager(s) also oversees the property beyond supervisory duties. It seemed my originally booked room (1 King and 1 Single) was not available during check in (after 2pm) so I was booked into a non-separated double bed, that fortunately also had a sofa bed available. I guess the manager noticed when she arrived and promptly took corrective action had our original accommodation serviced immediately. It wasn't a big deal, but it was comforting seeing as other guests may not be as amenable. I'm not sure if the property has been a Best Western long since there are still residual evidence of prior branding. I had breakfast, normally 8 EUR (per person maybe?), comped as a Diamond Select member even when it's not an entitled/guaranteed benefit so that was definitely appreciated. They even opened for service before the published times during low season which is clearly going above and beyond. I was also given water and thanked for my membership in the program at check out. I think the only downside of this property is the wide variation of accommodations in both decor and layout. I had two rooms that were quite different and none look like the photos provided online. I also thought it was a pleasant surprise that out of the 6 different hotels during this trip, it was this hotel that had mechanical blackout shutters. I didn't have much expectations for this property and was pleasantly surprised. Would recommend to others and would stay again.
Good morning Mr Leo, thank you for sharing your experience with us. We have actually only been in the Best Western chain for a couple of years. Your words give us great pleasure and reward our efforts. We look forward to having you as our guest again, in the meantime I wish you a good day. best regards Daniela Pagano Sales Manager
"Comfortable rooms, excellent service and value for money"
Modern, looks like it's been completely refurbished lately. Funky decor and perfectly functioning facilities in-room and at the hotel in general. Excellent service: I had booked a room in their residence but was upgraded to a room in their main building on the spot. I also needed some extra time at the hotel as was catching a flight from Bologna in the afternoon: the hotel management offered me a very late check-out (1:30pm) with no additional costs and, above all, without even me asking for it. I will most definitely stay there again when in Rimini. This is how a hotel should present itself and be run - no matter the star rating.
Dear Madame, thank you so much from the bottom of our heart. We are truly honored to have had the chance to host you. Please, do come whatever you need and desire in the future we will be delighted to provide you again an excellent service. Best regard General Manager
"Prime Spot in front of the Adriático! Oustanding Service"
You don't need to wait for season to get great service in front of the Adriatic Sea! At Hotel Patrizia they can make you feel like at home! I wish I was having more time to enjoy! at least breakfast and they are very service oriented !! Great room and puffy bed! yacuzzi and lovely showers !! what else you need !! thanks to their very courteous staff !! Well done!! Plus is family own!! a must try!!
Dear Madame, we thank you so much for your kind review. We are so pleased that you have chosen our Hotel for your working stay. We are looking forward to welcoming you soon. Best regards
"Really nice "
This Hotel is really nice. If you get a room ask for the apartment, which is on the top floor and you have a gorgeous view to the beach. As well it's really tidy the rooms, a bit small but very nice. The reception staff is really helpful and great! Breakfast has a very good selection as well.
Dear Mrs Sigrid, we thank you so much for your kind review. We were truly honored to host you during the exhibition. We are delighted that you really appprecaite our penthouse of 70 smt with frontal sea view. We are looking forward to welcoming you soon. Best regards Hotel Patrizia
"Nice medium-sized spot in Rimini"
Clean hotel that is almost really good, but staff is somewhat unfriendly, or at best, indifferent. Bicycles available, but definitely need some love. Towels for the beach nearby. Abundant breakfast with tons of pastries but no good fresh fruit, dared not try the restaurant at other meals.
Gent.ma Sig.ra Laura, la ringraziamo di cuore per la preferenza accordataci e, lieti della cortese recensione. A nostro avviso il nostro personale è veramente cordiale ed amichevole, forse aveva delle aspettative differenti rispetto alla sue abitudini e tradizioni americane.. La nostra buonissima colazione a Buffet continentale è molto apprezzata, ma se desiderava della frutta differente rispetto alla proposta quotidiana, avrebbe semplicemente domandato al cameriere. Infine, le nostre biciclette a disposizione gratuitamente sono nuove, ma non tutti gli ospiti hanno la stessa cura ed attenzione, ci spiace che non abbia trovato la bicicletta adatta alle sue esigenze. Cogliamo l'occasione per porgere cordialissimi saluti. La Direzione
"Autumn 2017"
+ - nice food, big variety of dishes, nice staff - close to the beach - free bicycles - good towels and bedclothes - - it's not 4* hotel - 3* maybe - very old furniture in the rooms, TV from the 18 century, they clean room and floor every day but dust wasn't cleaned 10 days during our staying - near the entrance two dry palms (I'm sure they were not watered all year) - drinks in the restaurant 3 times bigger price - if you paid and changed your plans you can't return money even for food
Gent.ma Sig.ra Camilla, la ringraziamo di cuore per aver preferito la nostra struttura come sede per le sue vacanze. In aggiunta, le ricordiamo che lei ha prenotato una camera standard ecomomy all'ultimo piano dell'edificio con una tariffa personalizzata, fornita con arredamento tradizionale, dotata di TV a schermo piatto del XXI secolo e non del XVIII, secolo non essendo ancora esistenti. Magari si è sbagliata e si riferiva alla sua abitazione. Per quanto riguarda la polvere, se avesse notato qualcosa di non confacente alle sue attese, poteva comunicarlo alla Signora ai piani. Se poi, come ha fatto cambia i suoi piani, modificando il volo senza avvisare il personale della reception, non può pretendere di ottenere sconti, dilazioni, restituzioni di somme non dovute per mancati servizi non goduti. Molte sere a cena, pur scegliendo il menù, non vi siete presentati. Infine, se si lamenta dei costi esosi di una bottiglia di acqua, provi ad immaginare i costi sostenuti per consegnarla, immagazzinarla, rinfrescarla, servirla ecc. Cogliamo l'occasione per porgere cordialissimi saluti. La Direzione
"Excellent"
This place is worth the money, clean and very friendly staff! Hospitality at its best, the pool still a bit fresh but never mind;) The location and stunning sea view from all the rooms. Free car parking and a family room that accomodates 2 adults 1 child and our dog.
Dear Sir, thank you so much for your kindness and gentle words. We truly appreciate those compliments. Please, do not hesitate to contact us for your next stay. We are looking forward to welcoming you soon. Best regards
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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