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Best Western Plus Hotel Executive Suites, Redwood City

3.5/5  - basé sur 175 notations.
25 5th Avenue, 94063-3601, Redwood City, United States - See map
Best Western Plus Executive Suites - Lobby view The Best Western Plus Executive Suites is ideally located in the center of Redwood City. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

It's not required that you put a flower in your hair when traveling in San Francisco, but it's certainly welcome in this Redwood City hotel. Big city living can be fabulous, but why not enjoy the best of both worlds? This Redwood City hotel is just five minutes from the 101, 20 minutes from the San Francisco International Airport, and just a half hour to downtown San Francisco. Get your business taken care of at Stanford University and then paint the town red until the wee hours. It doesn't matter if you're in town for Stanford Hospital and Lucile Packard Children's Hospital, the Oracle Corporation, or Electronic Arts, Inc. The ideal location of this Redwood City hotel means that you're adjacent to all of the "big boys" in town. The best part is you can indulge in a game at the Stanford University Football Stadium has an option. There are many hotels near Stanford Hospital, but only one offers both affordability and a fantastic stay. Great customer service, clean beautiful rooms and free parking is just the beginning. How about free Wi-Fi, a top notch business center, and a delicious complimentary breakfast to sweeten the deal. Dig into piles of hot waffles and eggs, delectable pastries and fruits, cereal, yogurt and 100% Arabica coffee and juices. The Redwood City Courthouse is just one local, cultural attraction to brighten your stay. Stroll the neighborhood and discover restaurants, shopping, and a generous peppering of gorgeous sites. There's no reason why you can't mix business with plenty of pleasure. Whether you're here for a Menlo College graduation or visiting a loved one at the hospital, we've got you covered. Easy access to the most popular sites in the city, a warm and welcoming staff, and secluded private rooms for relaxation are at your fingertips. Make your next stay the best of your life. Book your next stay with Best Western Plus Executive Suites and rest assured you'll be sitting in the lap of luxury in no time! Renovations on our guest rooms are currently under way to better our guest experience. We apologize for any inconvenience this may cause.

Best Western Plus

Hotel Executive Suites

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 175 guest reviews
NOTE ISSUED
Excellent
49
Very Good
62
Average
38
Poor
13
Terrible
13
REFER TO NOTICE
Business Business
70
Couples Couples
25
Family Family
59
Friends getaway Friends getaway
8
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"BW PLUS REDWOOD CITY"

2
16/11/2018

For being a BW Plus I felt that was to high a ranking for this property. The rooms were nice but not anything special that one would expect from a higher ranking hotel. The lobby and Breakfast area was very small and you get the average BW breakfast but with less choices. There is no pool or exercise room. Basically I thought I paid way to much for what I got. I never experienced having to be sent down a few blocks to use there pool and exercise equipment. The staff was very nice. Parking poor.

BrittanyS2359, General Manager at Best Western Plus Executive Suites, responded to this review
Ben B, Thank you so much for taking the time to leave us with your feedback! I apologize for not meeting your expectations. Once the renovations are finished for our guest rooms, guest laundry, and fitness center, our lobby and breakfast area will be renovated as well. We are always open to hearing suggestions for breakfast items, and we would love to hear your ideas on what we can do to improve! Unfortunately due to our property's size, we have never had a pool onsite. I apologize for any inconvenience this may have caused you! I will ensure to share your feedback with our team in an effort to make the appropriate improvements. Thank you!

"Stanford"

1
22/10/2018

Front desk service was horrible An elderly guest with parkinsons and dementia had to sit the lobby for 2 hours prior to check in because the front desk person could not get the card reader to work. We called corporate and got them involved while waiting and they were no help either. Staff needs serious training here.

BrittanyS2359, General Manager at Best Western Plus Executive Suites, responded to this review
On behalf of our team, I would like to thank you for leaving us with your feedback regarding your experience with us. We take pride in providing superior customer care here at Best Western, so I was concerned when I read your comments. I spoke with the agent who had been working when you checked-in, and it was verified that indeed the credit card that had been provided to us was not allowing us to charge it. I have also reviewed our system and it is evident that the issue was not due to our reader. I would like to apologize for any inconvenience that you may have endured, however the agent who assisted you followed our policies and procedures as instructed. I hope you will consider giving us another chance to provide you with a comfortable stay in the future!

"We wanted to LOVE it, but only LIKED it a lot."

4
29/08/2018

This hotel is clean, the staff is friendly, the breakfast is nice and we wanted to LOVE it here, but there were just little quirks. Housekeeper would come every day and there were clean sheets, the room was tidied up, but they just couldn't remember to leave clean towels in spite of us putting our used towels in the tub and leaving clean ones hanging. Parking is VERY tight - be forewarned! Would we stay again? Probably.

"Location! Close to all that is Mid-Peninsula"

4
30/05/2018

Nice location right off El Camino and basically Atherton/Menlo as opposed to Central RWC. The property was under construction so a bit of a mess on the outside, but the rooms inside were nice and big and spacious. Huge and Comfy beds and super fast wifi for a hotel. (It is Silicon Valley!). better than expected breakfast, and SUPER Staff (thanks Luis Garcia!) If you like the best Mexican Food North of the border, than you landed in the right place. The Super Marcado is right across the street. But a short walk to Middlefield and you have some super dining options! Great cycling and running options right outside your door. I will be back!

"Redwood City, CA, a diamond in the rough?"

4
08/05/2018

I submitted a review, not sure where it is. This Best Western in Redwood City is located in a blue collar neighborhood. It is under re/construction, re/model. I was in room 108. Large room, large shower. The sofa needs to be removed as it has an offensive stain. Carpet is ugly, hopefully it will be removed. Andrea is awesome; she helped me book the room, she helped me when I thought I was arriving late, and she greeted me upon my arrival. Taqueria across the street is where I had dinner. Free breakfast was fine. Joseph was awesome; he researched information for me while I was at work. Hopefully Best Western will consider being a good civic neighbor and improve the intersection. Fitness center was closed for construction; however, a fitness center down the road was available for free. Wheelchair accessible for first floor rooms.

"Brand New Room"

4
20/04/2018

This hotel is in the process of being remodeled. My family was fortunate to stay in a recently upgraded room. The room and amenities were great. Nice HOT breakfast and fast internet. Very close to Menlo College and Standford and I would stay there again.

"Presumably under renovation but not up to BW Plus Standards"

1
01/12/2017

We chose this BW to be close to Stanford. We depend the BW standards to ensure we have a comfortable, safe and clean place to stay. We really think that will be the case at a BW Plus. But what encountered was something far less than this standard. The door to the shower/toilet is notched in order to open and close without hitting the toilet. The sofa had multiple stains. The room had a strange odor. The suite had an odd layout. And the area where the BW is located is sketchy. The electronic door lock did not operate so they had installed a regular key lock and I had a key to enter my room. There were clean linens and hot water and the front desk clerk was very nice. They also offer coffee all day which is nice. When I wrote my review to BW I received the same apology form letter from the management that all other complainants received. As a BW Diamond member, I've stayed in a lot of BWs across the country and fortunately have never encountered such a room even when the property was remodeling. I hope they do indeed improve the property to meet or exceed the standards of a normal BW+

Brittany S, General Manager at Best Western Plus Executive Suites, responded to this review
Greetings GDNV, Our entire team appreciates the feedback you were so kind enough to take the time to provide us with. I apologize for the condition of your room, and agree that there are areas for our hotel to improve on during our upcoming extensive renovations. We are all very excited to welcome the much needed changes to the property, as we pride ourselves in providing exceptional customer service, as well as clean and comfortable rooms. I sincerely hope that you will consider returning once the renovations have been completed. Thank you so much for your comments, Brittany Stevenson

"Room price"

3
21/11/2017

Watch out for room prices per night charged. I booked on the phone and was only told the cost of the first night which I agreed to. The second night had a hike of $90 compared to the first night. I found this out at time of check out. I was not happy. I requested to speak to the manager, who was out of the hotel at the time. I requested a call from him when he returned.... I never got a call back. I stay at Best Westerns when I can and this stay was very disappointing.

"Title is deceiving but still good!"

4
14/11/2017

I must admit when a hotel says Executive Suites I expected something more 5 star than 3 star. This didn't turn into a negative though. Yes the hotel is more of a motel. However the room I stayed in, although old, was cleaned as best they could until it's time for a refurb. The staff and customer service are excellent. Breakfast is minimal but sufficient, and the food is good. It would have been better if there were more places to eat in the area but that is not their fault. Across the road there is a Chavez supermarket and they make excellent Burritos. Only thing I would say is I wanted to use the laundry. I asked for change at the desk and some soap powder. The girl told me that the machines may be out of order so check first. As it turned out the machines were so out of order they had been taken out. All that was left were pipes and wires out the wall. Can I suggest that management inform their front desk staff when this happens. It did bring a smile to my face though. At the end of the day they provided a comfortable room with excellent customer service which is why I give it 4 stars.

"Bad ambiance, bad rooms, broken heater"

1
14/11/2017

Overall for the price I paid the hotel lacked amenities, slow internet that kept dropping, room wasn't cleaned thoroughly, bad water pressure, and broken heater/cooling knobs. Went for business but would not go back!

Brittany S, General Manager at Best Western Plus Executive Suites, responded to this review
Greetings Bitachon20, On behalf of our entire team, I would like to thank you for taking your time to leave us with your feedback. We all strive to give superior service, and I apologize that we were unable to meet your expectations. Currently our property is eagerly awaiting major renovations, which include converting bath tubs to showers, applying new wallpaper, redoing the tiling in the bathrooms, as well as updating the carpets and linen inside the rooms. There are also many other positive improvements in the works for our property (specifically in regards to the condition of the room), and I hope that you will consider returning once we execute them. Please feel welcome to contact me directly should you be interested in discussing your stay with us further. I appreciate your time and feedback, Brittany Stevenson

"Executive Suite? Don't make me laugh! "

1
13/11/2017

It's hard to figure out where to start with this one. Maybe the narrow, ugly front door? Or the unsafe outdoor entrances? Or the , uh, suites they put you in? The suites, as they call them, are nothing more than ratty, old, Howard Johnson leftovers with the most God-awful brown and orange decor ever made. The bathroom fan sounds like a World War II tank rolling down a street, and the, uh, sun lamp, is actually louder. Who needs peace and quiet when you can relax in the warm glow of the broken TV, and the vanity lights (they're on a timer by the way, which is probably a good thing because the "suite" definitely looks better in the dark). Yeesh.

Brittany S, General Manager at Best Western Plus Executive Suites, responded to this review
Dear SuburbanSojourn, On behalf of our team, I would like to take this time to thank you for providing us with feedback by completing the survey regarding your recent stay at our property. I would also like to take this time to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry for the less-than-perfect condition of your room. Currently our property is eagerly awaiting major renovations, which include converting bath tubs to showers, applying new wallpaper, redoing the tiling in the bathrooms, as well as updating the carpets and linen inside the rooms. We will use the feedback you've provided to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 650-366-5794. Sincerely, Brittany Stevenson General Manager Best Western Plus Executive Suites

"Costumer Service"

5
05/11/2017

Great personal, very clean and neat place, friendly customer service,they care about your stay Dinning area clean, everything was fresh , great variety of items ti eat in breakfast, i loved their waffles!!!

"Great Hotel"

5
28/10/2017

We were very impressed with this hotel, and it takes a lot for a hotel to impress us. The room was very clean, the staff were genuinely friendly. Their breakfast was great with many choices of breakfast foods. The housekeeping staff even puts towels folded into animals on your bed. All for 107.00 a night. We will definitly be back.

"Oct 2017"

2
09/10/2017

An old and rather outdated facility that is expensive and on a noisy road. No elevator to get to any 2nd floor rooms. Carpet threadbare, dingy and stained. Bath/Shower faucet control difficult to work, bathroom light shuts off unexpectedly when in the shower.

BestWesternHotels, Corporate at Best Western Plus Executive Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Location, Quiet, Convenient and Lovely Night Manager"

4
25/09/2017

I had to come to Menlo Park for two nights stay for business and one for pleasure to connect with friends. This little hotel was a great find and was comfortable, affordable and very clean. It offers nice amenities for travelers and I would definitely return in the future.

"Business Trip 3"

5
22/09/2017

This is my 6th trip to Redwood City CA for business. I have stayed at this BW 3 weeks of the 6. The rooms are clean, the breakfast fast and filling, Carlos was wonderful and made a long week seem shorter with his personal greeting, assistance checking for my rewards number and overall extras. all the while excellent professionalism.

"Pleasant Stay"

3
20/09/2017

We stayed in a first floor suite. It has a bedroom, bathroom, living room and a kitchenette with a small fridge and a coffeemaker. There is a small fitness center with a treadmill, bicycle and some weight machines. The complimentary breakfast is great with hot eggs, sausage, coffee, juice, yogurt, fresh fruit, etc.

"Great Value!"

4
05/09/2017

Great hotel and value! The hotel was clean, staff were professional, friendly, and very quick to get check in and out. They also were very helpful in suggestion things to do in the area - of which we were not knowledgeable about. Even printed out a google map with directions for us. I would recommend this hotel to anyone who is looking for a great, budget friendly, safe place to stay.

"Friendly staff and clean room"

4
05/09/2017

This was a nice hotel. We didn't have any problems with loud noise even though we were near a busy street. They served a good breakfast with eggs, waffles, more than your average free breakfast. Friendly staff and a clean room. Very satisfied.

"Great hotel. Great price. Great service."

5
01/09/2017

We checked in late (around 10:30 pm). Staff was very helpful. I had a Best Western gift card and it was not going through. The next morning, I found out that he gave the card to the next staff on shift and she was able to put it through (as promised).

"Good Value"

4
05/08/2017

Large, clean room; Good breakfast; Friendly service; Convenient location; Comfortable beds; Furniture and decors in the room appear old; Even though not as new and neat as some of the other BWs I have stayed; this BW is a good value choice for family travel in the expensive S.F. areas.

"not my first choice..."

4
11/07/2017

the location has two busy streets. The staff are really good here though. They really go out of their way to make sure you are comfortable. There's not really much you can do about the noise. maybe ask for ear plugs?

"Great comfortable stay"

5
30/06/2017

Excellent customer service and stay. We stayed for three nights and our room was very clean, spacious, comfortable, and quiet. It is about 20 minutes south from the airport and a 40-50 minute drive north to San Francisco. Liliana was very helpful and friendly checking us in so late at 12:30 am. The next morning we went for the breakfast and yes the area is tiny but my goodness, they served such nice options and offer trays to take back to your room if seating is unavailable. Along with the usual stuff you see for breakfasts, they serve hot omelettes, potatoes with veggies and sausage, bacon along with delicious croissants and you can make your own waffles. Everyone is so friendly and hard workers. Carlos was excellent whenever we needed something and he even helped us out with express checkout since we were leaving super early at 4 am. They even gave us grab and go bags of snacks since we would not get to have breakfast on checkout day. There is a cute street with fun restaurants and I think a bar on Broadway street, which is about five minutes from the hotel so even though it looks like not much is around the actual hotel area, if you explore a little, Redwood has a nice little historical area nearby.

"Not worth for the money"

2
25/06/2017

After I check-in, I'm shocked to see couple wet towels in the bathroom and a wet tissue in the sink. I called the front desk to report the problem and soon they cleaned the towels and room. I'm not sure how management expects customers to pay high amount for dirty rooms and poor customer service. Additionally I stayed in the first floor and heard loud foot steps from the second floor.

"Good value for money stay in Silicon Valley"

4
19/06/2017

On a recent road trip across California with family stayed for 2 nights. Reached late night but could easily find parking, check in was quick , the family room was quite ok though did feel a bit cramped for 4 people . Location on El Camino Real was good with gas station, supermarket, fast food restaurant in the vicinity. All locations in Redwood City, Menlo park, Palo Alto nearby. Found the breakfast place pretty cramped but that too is manageable if you carry it back to your room. For the price paid was quite satisfactory.

"Don't Take Your Socks Off!!"

2
13/06/2017

Stayed here many times over the past few years. It was usually ok. This time is was not. Got to our room and immediately found the sink not draining. The maid should have found this IF they cleaned. They placed us in another room. The carpets were terrible. The bathroom door had to have a notch cut out of it so it would pass by the toilet to close. The toilet took forever to refill for another flush. Sorry to say we will be looking for anther place to stay in Redwood City.

BestWesternHotels, Corporate at Best Western Plus Executive Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Should be a 2 star hotel"

1
01/06/2017

Hot tub is broken with apparently no plan to fix. Sink was plugged up. No water pressure in the shower. I showed up before it was time to check in and asked to use the bathroom to change into my business clothes. I was told they don't have "public restrooms" and told to go next door to Jack in the Box.

, General Manager at Best Western Plus Executive Suites, responded to this review
Dear Ned J., On behalf of our entire team, I would like to apologize for not exceeding your expectations. We were coming off a sold out night, and we do not have a public bathroom, I do apologize. Our hot tub, is broken, the part is on back order, trust me I wish it was working as well. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6503665794. Sincerely, Mayra Gutierrez General Manager

"Graduation stay"

3
08/05/2017

This motel is down the street from Menlo College. The good news is that it is close to the school. However, the location is on the edge of a rundown section of town. We stayed in a suite. It really is too small for anymore than two people. We had three and it was difficult sharing one sink, bathroom and two beds. One bed was a pullout couch which was not comfortable. There was only a thin blanket on the pullout bed. My sister froze all night long. On our last day, the room service forgot to give us towels for the bathroom. Yes, we could have called for some but we had to get to the airport. The breakfast was pretty good. However, the sitting area was pretty small. It only had seating for about four or five people.

Michael B, Manager at Best Western Plus Executive Suites, responded to this review
Dear Sue D, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6503665794. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites

"Unsafe location"

2
16/04/2017

I was traveling for apts at Stanford and the clinic I was going to was in Redwood City. They were kind at check in but my room and the location just kept me awake all night feeling unsafe. I left my room at one point with the lights on and came back in and they had all been turned off so it left me with an unsettled feeling that someone had entered the room. The shampoo's and conditioners were open looked used and the soap that was out looked like it had been opened and used. I was worried about how clean the room really was.

Michael B, Manager at Best Western Plus Executive Suites, responded to this review
Dear jtG1279VZ, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6503665794. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites

"Best Western Redwood City"

4
14/03/2017

This is a hotel of moderate quality. The staff was great and very helpful. The breakfast was substantial, the rooms were quite accessible and comfortable. Also, there were juices, coffee and tea available 24/7. I would have wanted better internet coverage and a larger and more comfortable common area; i.e. couches and more room. Otherwise, a very serviceable stay, easy to get in and out of.

Michael B, General Manager at Best Western Plus Executive Suites, responded to this review
Dear Shalom F. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are going through some renovations here at the property, so we hope you will come back and see us again soon. Sincerely, Mayra Gutierrez General Manager Best Western Plus Executive Suites

"Soccer Tournament Stay"

4
06/03/2017

Front desk check in was quick and easy. She was friendly and smiled the entire time. We apologized for getting the floor soaked from playing soccer in the rain. She didn't mind. We asked for extra time to dry their uniforms and later check out.

"US Road Movie"

3
06/03/2017

Staying here for an European feels like motel in a US gangster road movie. First impression of the room is ok. Couch, desk, king bed, fridge. Second looks brings a spot on the couch and a old not well maintained bath room. I would not bring my wife here. Hear traffic from El Camino Real. Chavez supermarket for basic needs across.

"Not really 'executive suites' - noisy - traffic"

2
19/02/2017

Location is not great. We arrived to the parking lot and was wondering if it was safe. By examining the the quality of the cars in the lot, we decided to check it the rooms out. Traveling for business, this is not a 'hotel', 'suite' - it is more of a motel. Breakfast area is small - functional but tiny. There was 4 of us - each with our own rooms. My room had the AM delivery trucks in the area to wake anyone trying to sleep. I was already up (630am) but those that want to sleep in - good luck. One morning I went into the office/bfast area and was confused that the person standing around was the 'staff'. He wore sweats and knitted cap. Seemed a little 'unkept'.

"Clean and pleasant"

4
03/02/2017

This was not business but no choice for Brother in Stanford Hospital for surgery.They motel gave us the option to stay another night if we needed to stay. Great mexican Grocery store across the street. Had a mexican deli and snacks. Good breakfast in the hotel. Just off the El Camino highway so was quiet.

"Wonderful Stay"

5
19/10/2016

My wife had surgery at Stanford and I needed a place to stay near the hospital that was both nice and affordable. We got lucky and found this place. The hotel is super clean and the staff is amazing. My departure dates kept changing due to my wife's discharge dates changing. Vanessa at the front desk was very helpful with all the changes in my reservations. I didn't have to worry about where I was staying, I could focus on my wife. The manager Mike and his crew are doing a wonderful job with this hotel. I can't thank them enough for working with me during this week. I would definitely recommend staying at this hotel to anybody. If I'm ever in the area again I WILL be staying here! Thanks again guys! PC

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for the wonderful review. I understand the stress you were going though. The last thing on your mind should be your hotel stay. Here at the Best Western, we run it though our heart, so in time of need you wont have to worry about your hotel. I would like to thank you and we here at Best Western wish your wife a speedy recovery. I hope to see you in the near future here at the Best Western Executive Suites Best Regards, Mike Brown

"Nice Hotel"

4
26/09/2016

This is a gud hotel to stay for business stays,well maintained by the staff,staffs here are really helpful to guests,location wise it's gud and easily accessible to the downtown..overall a pleasant stay.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for taking the time and giving us a Tripadvisor review. I am really glad you had a great stay with us. Here at the Best Western Executive Suites we really put the guest first. We try our best to make them feel at home. It is the simple things that make guest feel great, a smile, a how is your stay with us? We appreciate you notice the staff. I hope to see you back in the near future at Best Western Executive Suites Best Regards Michael Brown

"mr. & mrs. dave c."

5
23/08/2016

excellent stay ! large room with sofa and refrigerator. right off el camino road. easy to get to the highway 101/. the breakfast was the best we have had any where in the usa. scramble eggs , bacon to dye for, sausage , toast, home made waffles, hash browns,donunts muffins, three kinds of juices, milk and coffee.you get my drift. they had 2 ladies on duty making these items . very,very friendly. we can't say anything about the bed as we use egg - crate's on top of it. we will be back !!!

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a great tripadvisor review. I am so glad you had a great stay with us. I am glad you enjoyed the breakfast. Over the past year we have worked really hard to improve the breakfast and added items so great have more of a selection to choose from. We also added breakfast attendants to help in the area. Once again thank you so much and I hope to see you back in the near future at Best Western Plus Executive Suites Best Regards Michael Brown

"Excellent stay"

5
22/08/2016

Stayed here during a soccer tournament. The staff was extremely easy about having an early check-in and late check-out to better match our game schedule. The beds were extremely comfortable, and the decor was pleasant. They made good use of the small space they had for their breakfast nook, and the fitness room was nice!

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time to fill out a Tripadvisor review. I am so glad you had a great stay with us. I want our guest to feel at home while visiting the hotel. Weather it is coming down for breakfast with a waffle with whipped cream or bacon and eggs. We have worked on the breakfast menu to try and make all guest happy. We hope we see you again in the near future or for the next soccer tournament. Best Regards, Michael P Brown General Manager

"Great Customer Service"

4
05/08/2016

Jose was a wonderful help and very accommodating. We had problems with reservations prior to our stay but he made it amazing.The Jacuzzi is out of date and needs to be updated.The food was decent a variety to meet all needs.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and filling out a review on Tripadvisor. I am glad you enjoyed your stay with us. Yes the Jacuzzi is a little out of date but still is working fine. I hope to see you back at the Best Western Executive Suites when you are back in the area Best Regards, Michael Brown General Manager

"Okay place"

3
29/07/2016

On a busy corner, with lots of people all night long. The black out curtains are placed too far away from the window and my room had 3 windows which let in a lot of light. Two which faced a busy street. My room was also 95 degrees when I checked and took awhile to cool down.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a Tripadvisor review. I am sorry you did not have the best stay with us. We have never had any problems with the Black out curtains, but I will look into that. I hope to see you back at the Best Western Executive Suites in the near future. Sincerely, Michael Brown General Manager

"Summer travel "

3
20/07/2016

The rooms are small and the lay out not very good. I am not sure what made this executive suites. We had to change the room as their was a west bathing suit in the bathroom, I guess housekeeping was not done. They did have water bottle for us at the front desk when we checked in and cookies. The room has a ref and coffee maker . Breakfast included oatmeal packets , fruit , waffle maker , yogurt , coffee tea etc... There is a grocery store across the street and a nice neighbor to go walking it. The place was pricy for what you get, may just be red wood city. We only stayed one night so it was ok .

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a review on Tripadvisor. I am sorry you did not enjoy the room. I am glad you enjoyed the water and cookies. The breakfast is always adding new items.I hope you come back and stay with us again the next time you are in the area Best Regards, Michael Brown General Manager

"Great Place to Stay!"

5
02/07/2016

Great location. Easy to locate. Good amenities in area for meals and shopping. Easy access to Stanford. Comfortable beds, good breakfast daily, clean rooms. Staff are warm and welcoming and do whatever it takes to make your stay enjoyable. Will definitely stay here again......and again.....

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a great Tripadvisor review. I am so happy you had a great stay with us. I am glad the staff took great care of you. I look forward to seeing you back at the Best Western Executive Suites for your next trip Best Regards Michael Brown

"Run, do not walk, from this place."

1
29/06/2016

Terrible, old, dated, run down . This is an ancient hotel that does not warrant the Best Western branding. I have relied on Best Western for 60 years and this shattered my confidence in their oversight and branding of independent hotels. This place really needs to be taken off their books. I was desperate to stay as close as possible to Stanford University hospital and ths was the closest place that was not full. NO WONDER. Horrible.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a Tripadvisor review. I am sorry you did not enjoy you stay with us. I am sorry you feel we do not warrant to be a Best Western. This is a clean hotel with a great staff. We have upgraded in some manner the last 3 years since iv been here. If you were not Happy with the hotel, you can stop by the front desk where someone is here 24 hours a day. Please give us a try again and you will is your bad stay was a one time thing Best Regards Mike Brown

"Loud, Unsafe, Scary"

1
10/06/2016

The location of this hotel is not desirable. While Redwood city in general is a nice town there are safe areas for travelers to stay and unsafe areas. This hotel is in an unsafe area. There were police constantly around the place with sirens going all week. There were also people running up and down the breeze way yelling at each other and fighting in the parking lot and across the street. I will never stay at this location again and am asking that it be pulled from the list of options. The room had a musty smell and there were bugs that I never could identify except that they flew and easily squashed. This was the worst stay I have ever had at a Best Western or any hotel. One other note I would, this is not an airport hotel as it is about 25-30 minutes away from SFO without traffic. The only positive was that the staff were quite friendly and nice.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and filling out a review on Tripadvisor. I am very sorry you did not enjoy your stay with us. I am also sorry you did not feel safe with us, during my time here we have never had any problems here at the hotel. I am also sorry you didn't like the room, as we do extra cleaning in every room at lease once a week. Best Regards Mike Brown

"Top Notch"

5
28/05/2016

Spotlessly clean room, excellent service at front desk and housekeeping, quiet section of the city, very reasonably priced, near to lots of restaurant options, convenient to San Francisco/South San Francisco.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for taking the time and giving us a great review. I am glad you enjoyed your stay with us. I am blessed to have a great staff that's works really hard to make our guest happy. Once again thank you for the review and we hope to see you back in the near future Best Regards, Michael Brown

"Deceptive description. Sketchy part of town."

1
26/05/2016

My family and I needed a hotel for an over night layover in San Francisco. I searched for airport hotels and this was a moderate priced option (as in over $300 for the night) so I felt safe in booking it. The pictures do not adequately provide the viewer with full detail of this motel. This "airport hotel" turned out to be over 20 miles away from the airport and a motel. I am not sure how Best Western can qualify this site as an "executive suite," as I would say it was far from business friendly. There was no easily accessible elevator to carry our luggage up stairs. The bathroom has molded, peeling wallpaper and looked absolutely nothing like the photos online. The "buffet breakfast" was closet sized and held about 8 guests total with minimal food selection. Upon waking in the morning, the street outside was crowded over 30 men soliciting work. They called out to me and my children repeatedly as we loaded our luggage in our car to the airport. I was concerned for our safety in this area. I felt completely misguided in my selection for this stay and would NOT recommend it.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for the review on Tripadvisor. I am very sorry about your experience at the Best Western Executive Suites. At the Best Western Executive Suites we do not consider us a Airport hotel, as we are 20 to 30 minutes away. I am sorry that we were considered a Airport Hotel. I am sorry you found the room disliking, I have spoken to the head housekeeper and my Head Maintenance person and have the room taken care of. I am so sorry about your stay , I really am. I have never had any problem with the day laborers but i have tried to get rid of them. Once again i am sorry. Best Regards, Michael Brown General Manager

"Bit far for a SFO airport hotel"

4
24/05/2016

Booked through expedia, and they listed this as a airport hotel... In my opinion that is a strech.. Checked in very late, after midnight, no staff in sight, but he appeared fast, friendly man. Rooms are good, roomy and clean Parking free, and enough space

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a review on Tripadvisor. I am glad you enjoyed the room. I am sorry that Expedia sells us as a Airport hotel as we are about a half hour away. We are more of a Redwood City hotel. We sell to corporate company's around the neighborhood such as Stanford medical, Facebook. Once again thank you and I do hope you will come and stay with us again in the near future. Sincerely, Michael Brown

"Lifesavers"

5
20/05/2016

We were staying at the hotel under sad circumstances: our child was undergoing long term treatment at Lucille Packard. The entire hotel staff became our extended family for six weeks during our stay, and we felt cared for, protected and downright loved. Angie and Vanessa at the front desk were especially wonderful to us, but we can't praise the whole staff at the Best Western enough. We'd recommend this hotel in a heartbeat.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for your stay with Us. I am so happy you enjoyed your stay with us, even though you were here on sad circumstances. I am so glad everyone took great care of you especially Vanessa and Angie. You and your family always have a home at the Best Western Executive Suites. I hope your daughter gets better soon. I also want to thank you for taking the time and giving us a review on Tripadvisor. I hope to see you back at the Best Western Executive Suites soon under better circumstances. Sincerely, Michael Brown

"Great Hotel for the Money"

5
08/05/2016

Have stayed at other Hotels in the area and for the money this is a very clean property. The rooms, the parking lot and the lobby all present well. Our room was very clean, could not believe how clean the shower stall and over all bathroom area! It so clean for a hotel I couldn't believe it. I'd stay here again, felt safe not to far from Stanford Hospitals and Pal Alto shopping center. Grocery store across the street was convenient.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so very much for taking the time and giving us a review on Tripadvisor. I am so happy you enjoyed the hotel. At the Best Western Executive Suites we want the guest to feel special, The staff and i do our best to make every stay perfect, sometimes it does not work out that way. I hope to see you back at the Best Western Executive Suites in the near future. Best Regards, Michael Brown

"Better than first impression"

4
30/04/2016

As we drove up, we felt like we were in a bad part of town. Neighborhood might not be the best, but the hotel room was clean and comfortable. I actually slept really well even though my sheets were a little scratchy instead of soft. The breakfast was good, but it would be nice to have a little more room to eat. It's very cramped. I loved having both a microwave AND small refrigerator in the room. Very nice when on business. The exercise room was adequate, but the weight machine was broken. Instead of a weight machine, I'd suggest some simple free weights and a bench. All in all, it was better than I thought it would be.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a review on Tripadvisor. I am glad you enjoyed the hotel. I am glad you like the breakfast, yes i would love to have more space as we are so tight there. I am sorry about the Weight machine being broken as we are in the prscess of getting that fixed. There was a broken cable. I will look into the free weights and bench. Once again thank you and i hope to see you back at the Best Western Executive Suites soon Best Regards Michael Brown

"Clean and convenient, solid place to stay"

3
17/03/2016

Very courteous staff, free bottled water, cookies and coffee in lobby which is nice and rare. Older facility recently updated with comfortable beds, pillows and comforters. Shower had low pressure and products provided were standard fare but the rooms are furnished with a coffee maker, fridge and microwave (though the fridge never got very cold). Breakfast a small step above a continental with eggs sausage and bacon that we're just ok but good variety of pastries, yogurts, cereal and the like. Yummy Seattle's best coffee always flowing. Barely enough spaces for the number of cars there which was a bit of an issue on one of the days I was there. Free and good wi fi, and cable selection. Tiny hot tub but decent little sauna in a small but adequate gym area. The price point was fairly high but research showed was on par with or a little less than similar hotels in the area. About 5 miles and10-15 minutes from Stanford Medical center and offers a discount for patient families. I was there 5 nights while family was in Stanford Medical Center and it worked well for my needs. I would use again.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a Tripadvisor review. I am glad you enjoyed your stay with us. I am sorry about the space for the breakfast, that is a big problem for us and we are thinking of ways to make space. Once again thank you for the review and i hope to see you in the near furture at the Best Western Executive Suites Best Regards Michael Brown

"Roomy Suite"

4
15/03/2016

The neighborhood is mixed industrial but the Mexican Food across the street was convenient, inexpensive and decent. The double suite was enough to spread out and all I need is quality internet, a meal and a good bed. The hotel has been painted recently and parking lot paved, everything is clean and breakfast had an extensive menu.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a good tripadvisor review. I am so glad you enjoyed our one bedroom suite. We have just updated our internet speed so our business travelers won't have any problems. At our hotel , our rooms are very clean and with our updated breakfast menu, our guest are very happy. Thank you once again and I look forward to seeing you for your next trip to Redwood City Sincerely, Michael Brown

"Good place to stay"

3
14/03/2016

It is well located in Silicon Valley. Breakfast is good. Had very good night of sleep. The bed and restroom are keep clean but the room general appearance need a major refresh. It is very convenient to have a market right in front of the hotel.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a nice review on Tripadvisor. I am glad you enjoyed your stay with us. We do our best to keep our rooms very clean. We are in the process of refreshing our rooms with paint and furnisher. I hope the next time you visit us , you will feel the difference. Once again thank you and I look forward to seeing you the next time you are in Redwood City Sincerely, Michael Brown

"not so great"

2
06/03/2016

water temp was dangerously hot. No way should "executive" be a part of this property's name. Not great on the parking, some rooms smell of the Jack in the Box next door. You have to decide between the over perfumed cleaning products used on the room, or the smell of french fries and stoner smoke before opening a window

"Good value for location"

3
02/03/2016

Good value for location - most other hotels more expensive. Rooms were clean and bright, breakfast was substantial (although not great for vegetarians). We had to move rooms during our stay which was inconvenient. We forgot some of our belongings in the first room (children's toys, mobile phone charger) but these were not subsequently found by cleaning staff....which was odd. There is a supermarket across the road which is handy, and a very nice Japanese restaurant close by.

"Don't bother"

2
29/02/2016

Didn't get the right keys the first time, had to walk all the way back and get them coded correctly and then walk back. Would not provide a printed receipt and never emailed me one, causing me to have to chase it down, and delay my expense report. I'll go somewhere else next time.

"Hotel Clean and People very Pleasant"

4
11/02/2016

We discovered this hotel late in 2015, and we have stayed there ever since when going to Stanford Hospital Clinics and Hospital. All of the people we have dealt with are extremely friendly and helpful. The rooms have all been clean except for spots (not many) on the carpets. The location from Stanford is not far; the hotel is quiet; and there is a large hispanic grocery across the street if you forget something.

"Surgery Stay"

5
02/02/2016

Being from out of town and having surgery at Stanford University Medical Center, I needed to stay in town for two nights. Our request to have a first floor room was taken care of immediately. We often stay at Best Western Inn because they have a solid reputation, clean rooms, fresh smelling, and comfortable. The Best Western Executive Suites in Redwood City did not disappoint. Very solid and comfortable. Complimentary breakfast was great. Very pleased.

"Decent price, location, rooms, breakfast, and fitness center."

3
24/01/2016

For the area the price is ok, especially for the size of the rooms. But our bathroom door had a nice shin-high cut-out so the door would make it by the toilet. And one of the tv remotes didn't work the volume. But the breakfast had good variety and there's a small fitness room with a treadmill, recumbent bike, elliptical, and weight station (and tv, air conditioning, sauna, & hot tub). I would stay there again.

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so very much for taking the time and give us a review on Tripadvisor. I am glad you enjoyed you stay with us. I am sorry about the bathroom door as the bathroom is a little bit small. We do our very best to make sure everything in the room is working. I am glad you enjoyed the breakfast as we have been trying to make it better. I hope that we see you back at the Best Western Executive Suites in the near future Best Regards Michael Brown

"Robbed in Redwood City"

1
18/01/2016

I travel for business. A lot... And this was by far one of the MOST expensive hotel rooms that I have reserved for work, EVER... Unfortunately, it was also one of the worst I've ever stayed in. Not worth it for $100/night, let alone whatever insane price they are charging. Next time I'd prefer to sleep in my rental car...

Michael B, General Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a review on Tripadvisor. I am very sorry you did not enjoy your stay with us. Here at the Best Western Executive Suites , we offer a hot breakfast, spacious rooms and a friendly staff. I hope you would give us another chance to change your point of view of the Best Western Executive Suites. Please give me a call to book your room at 650-366-5794 Best Regards, Michael Brown General Manager

"Best Deal around Stanford"

5
19/11/2015

I have stayed at many Hotels/Motels in the area over the past 1.5 years during a prolonged move. This Best Western quickly became my favorite place to stay due to its 1) cleanliness and well kept property, 2) short and easy drive to Stanford, 3) friendliness of the staff and 4) much lower cost/night than equivalent quality Hotels/Motels in Palo Alto. The manager, Mike, always went out of his way to accommodate any request from me and my family. He was exceptional. I now recommend this Best Western to all my colleagues visiting Stanford.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for a great review on Tripadvisor. I am very thankful to you and your family for staying with us every weekend. It was a pleasure taking care of you and your family. I hope you come by and visit us sometime, as we will still have the clean rooms and great breakfast. Once again thank you Mike Brown

"Fine place to sleep"

3
16/11/2015

I thought this was an oddly situated hotel, but the rooms were nicely decorated and the beds comfortable and clean. It was fine for our purposes, which were basicly to land, prepare, sleep, have breakfast and depart.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review on Tripadvisor, I am glad you enjoyed your stay with us. We do are very best to have clean room and a enjoyable breakfast. We hope the next time you visit the area , you will be staying at the Best Western Executive Suites Best Regards, Mike Brown

"Bay Area Trip"

4
09/11/2015

Family visit to the area and was looking for a decent priced Best Western near our son & daughter-in-law. This one fit the bill and was just a mile away. Spent Friday & Saturday night. Looks like it has recently been remodeled and it was done right.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for a great Tripadvisor review. I am very happy you enjoyed the hotel. We do our very best to keep the hotel up to standards. I hope you come and visit us again while you visit your son and daughter in law. Best Regards, Mike

"Best Western Stay"

4
09/11/2015

We only stayed one night due to a birthday. The property was neat and clean. The staff was very pleasant. They answered any questions I had. I read on another review that this was an iffy location. I found that not to be the case. I felt comfortable during the stay. Though next to a major highway (El Camino Ave.), I was not disturbed by any traffic noise. The only criticism I had was the parking. The lot was small but doable. If we had come during peak season, being able to park may have been questionable. This, however, is not the fault of the property owners. I would stay there again.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for a nice Tripadvisor review. I am glad you enjoyed your stay with us. We understand that parking is tight at the property. Luckily we have not had a problem in the 3 years iv been here. We just try to make every guest feel special. We all go above and beyond for are guest needs. We do hope we see you back at the Best Western Executive Suites in the near future Best Regards Mike

"Surprised"

4
08/11/2015

In town for business - so the location was great - just worried that their would be a lot of noise on a Friday night in a collage town - no issue at all - very clean - comfortable bed. Mike and the entire staff were friendly and helpful - even recommending a great Seafood Restaurant - The Fish Market - We were very happy to find that particular restaurant as we often dined at the one in San Diego - we would stay here again if we found ourselves in Redwood City again -

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving us a great review. I am glad you enjoyed your stay with us. We do our very best to make every guest feel at home. My staff and I try to go above and beyond guest needs. I hope to see you back at the Best Western Executive Suites in the near future and you can enjoy the great food at the Fish Market Best Regards Mike

"nice staff and clean motel"

4
07/11/2015

I was here overnight preparing for early admission to stanford for surgery. Clerk was very helpful. Stanford less than 15 minute drive away. Did not appreciate other guests smoking in corridor outside our room. But over all this is a nice clean friendly Motel.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for giving us a review on Tripadvisor. I am glad you enjoyed your stay with us. I hope you are doing well after surgery. I am glad you enjoyed you stay with us. We take pride in our guest service and our clean rooms. I hope to see you back at the best Western Executive in the near future

"nicely decorated, friendly staff but dreary physical property"

3
31/10/2015

Carlos was very helpful and friendly and gave us all giant pumpkin cookies,which was an especially welcome treat for the teenage boys traveling with us. The rooms were very nicely furnished and comfortable. The property itself however leaves much to be desired. I don't think it should be rated as a BW plus because it is misleading--typically BW pluses have been more attractive and have some sort of a lobby area.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and filling out a review for the Best Western Executive Suites. I am glad you enjoyed your stay with us. I am sorry the property didn't live up to the hype of the Plus standard. We have a small lobby, but the rooms are a nice size. We try to make every guest feel at home while staying with us from the service to the rooms. Thank you once again and I hope to see you back at the Best Western in the near future Best Regards Michael Brown

"Plus really means quality."

5
27/10/2015

We always know we will have very comfortable beds, high quality decor and nicer bathrooms. The Plus makes us feel they are rated and earned this distinction. We are often in areas that we do not know, so this Plus gives us a good guide to what we can expect. We have been very satisfied, and found some unusual areas we would not have tried.

"Best Place to stay in the Menlo College area"

5
20/10/2015

Always my first & only choice when visiting my daughter who attends Menlo College. Rooms are always clean, breakfast available, great internet and close to San Francisco and many things to do in the heart of Silicon Valley. Staff is the best and Mike will always make sure your visit is perfect while staying at this facility.

"Good choice not far from Kaiser hospital"

5
06/10/2015

My husband had an early morning appointment at Kaiser Permanente in Redwood City. Rather than fight the morning commute from Pleasanton, we chose to stay nearby the night before. This was a very good choice--nice suite, clean and comfortable, quiet, very good coffee with nice breakfast. The only minus was the too fluffy pillow--I need a flatter one. It would be nice to have an option. But we'll definitely return when we stay in the area.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for taking the time and filling out a trip advisor review for us. We are very happy you enjoyed your stay with us. I will look in to ordering some flat pillows so we have some at the hotel. I hope you husband is doing well. I look forward to seeing you back at the Best Western Executive Suites Michael Brown

"motel 5"

1
28/09/2015

worse than a motel 6. nothing worked, the room reeked, puke stains on the carpet. room stank so bad it gave me a headache and i couldn't sleep. hvac inpo, wifi inop, bath fan inop, etc. i'm calling my bank card and claiming fraud.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for taking the time and giving a Tripadvisor review. I am very sorry you did not enjoy your stay with us. When you called the front desk, we knew that you were not satisfied with the room. We were sold out and we offered you to check out with no charge. You decided to stay. You say there that the room smelled so bad that it gave you a headache.I am sorry you stayed in a room that gave you a headache. I checked the room the next day and i didn't smell anything. I don't think your facts are correct about the room. I wish you a great day Michael Brown

"Expensive, run-down motel"

2
27/09/2015

This is basically a motel that has not been renovated in quite some time. I paid close $400/night and while everything was functional it was a run-down motel. I realize it's the Bay Area but this is still way too expensive.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you for your review on Tripadvisor, I am very sorry we did not meet your expectations here at the Best Western Executive Suites. Yes we are in a older building but, we have clean rooms, a nice breakfast and I keep our rooms fresh. I would hope that you would consider giving us another chance. Thank you for staying at the Best Western Executive Suites and we hope for a second chance. Best Regards Michael Brown

"Very Friendly and Most Accommodating Place to Stay"

4
24/09/2015

Usually you don't think of Best Western in the same breath as Hilton, Marriott, Hyatt, or Sheraton and the like, but after this stay, we will include them in the mix. We were very pleasantly pleased with the nice reception and wonderful service during our weekend stay in Redwood City. It's much more affordable than the hotels closer to Stanford University but we don't think we compromised that much by staying at this hotel. The building is a little older, but in good maintainance and more importantly, very clean. The bed was comfortable and the room was big. The only complaint is that it can be a bit noisy if you are on the ground floor (ask for the 2nd floor). Also, the plumbing is a bit noisy, but otherwise, a great stay. The daily continental breakfast had nice choices of food and drinks. The drinks are available all day long, too. Plentiful water is supplied at the front desk. The service at the front desk is great. And parking is easy.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for your kind review on Tripadvisor. We are very glad you enjoyed your stay with us. We want all of our guest to feel at home when they stay with us. I agree with you, the 2nd floor is a little bit more quite then the first floor. You hear people walking. Also we will be getting a elevator in the nest year or two. We hope to see you back in the Best Western Executive Suites in the near future Best Regards Michael Brown

"Emergency Stay"

5
24/09/2015

We were looking for a possible vacancy and found one here by chance. The room was very clean and the bed was very comfortable. This hotel was located near where we had to be the nest day and made it easy for us to get there on time without having to rush.

Michael B, Manager at BEST WESTERN PLUS Executive Suites, responded to this review
Thank you so much for your review on Tripadvisor, We at the Best Western are really glad you enjoyed your stay with us. We do our very best to make our guest satisfied. We hope you come back and visit us in the near future. Best Regards, Michael Brown