Best Western CottonTree Inn

Nice clean room for overnight stay. Staff was helpful and courteous; very good service. Dining area was clean and well stocked.

Clean, remodeled old motel. Hard as they tried, the motel still smelled like an old building. Limited TV channels , inexperienced staff—tooK 20 minutes to reload yogurt machine, orange juice was all clear water and took another 15 minutes to reload,coffee was empty. Staff was pleasant but inexperienced. Two story with no elevator.

Awesome Hotel with great staff in the small town Rawlins ,

My favorite stop on 1-80!!! I plan my travels to make sure that I stay at the Cottonwood Inn. They have an awesome pool, superb breakfast, “decent” gym, and nice beds. Today I was surprised to find out that they have added a restaurant on site! Wow!!!

Management is shady and very unpredictable. We were accused of trying to skip out on our bill of $2,500. We were there for work and my employer was to cover the expenses. I assured him that we were not those kind of people and we're working professional adults and should be treated as such. He proceeded to involve law enforcement and attempted to have us arrested and charged with a felony. He blackmailed us into paying the outstanding balance ourselves, or he would press charges. There was no reasoning with him. He would not listen, just kept threatening law enforcement. The local police department did infact call us and we had to explain things to them. As a result, we paid the balance, were banned from the hotel property, including the restaurant and lounge, even though we now reside in this town. This town is full of nice, kind, and helpful people, except for Casey, the manager at Best Western, Cottontree. Do yourself a favor and stay elsewhere.

Excellent staff. Rooms were clean and tidy. Would stay there again. Loved the location. If you are rewards member, the value of stay is worth it.

From start to finish, our stay was everything we hoped for. Akia checked us in and made sure we had a room that would accommodate my lung issues. She took the time to explain the benefits and challenges of our choices and helped us make an informed decision. The room was clean, the towels were fresh and plentiful, and the beds were comfortable. We were exhausted and were able to sleep soundly and awake refreshed. The breakfast had plenty of options, and we found food that would work for us. Thank you! We'll be back!

I always try to stay at the BW in Casper Wyo because they are the BEST when it comes to how they treat their guests! This morning I interrupted Shirley (Shelly?) who was working in the in the cafeteria, and she dropped everything to find an answer for me. The breakfasts at this location are top notch! They always have a variety of meats, eggs, bread, cereal, and juice… and their espresso machine is top notch I swam laps in the pool this morning and the temperature was “just right”… and the water was sparkling clean!

⭐️⭐️⭐️⭐️⭐️ A Stay So Good I Might Reroute My Entire Cross-Country Trip Just to Return I walked into the Best Western Cottontree after a long stretch on I-80, exhausted, dog in tow, and fully expecting “just another hotel stop.” Instead, I got the kind of hospitality that reminds you people still know how to show up for strangers. From the moment I walked through the doors, the front desk team set the tone — warm, welcoming, and genuinely helpful, not that fake corporate-script energy. They treated me like a human being who'd been driving for days, not a transaction. And then… the lounge and restaurant. Yes — an on-site lounge and restaurant at a Best Western. Someone give their GM a medal. The bartender made phenomenal drinks and went out of their way to help me carry my dinners back to my room. The lounge staff had an easy warmth you can't fake. And a special shout-out to Ty, who kept me company with great conversation while I waited for my food. After hundreds of miles, that kind of human connection hits different. The food? Shockingly good. I had the grilled chicken strawberry salad — bright, fresh, perfectly balanced. My son had the Caprese salad, and even he was impressed. And the presentation? In to-go boxes? Absolute chef's kiss. Whoever is in that kitchen clearly takes pride in what they do. My room was clean, quiet, and genuinely comfortable, and the hotel itself — though an older property — has clearly been updated with care. Everything felt well-maintained, intentional, and peaceful. Even the dog area out back was thoughtfully done, which any traveler with a pup will deeply appreciate. And I have to mention the holiday decorations. When you're moving across the country during the season, you lose a little bit of the magic on the road. Seeing the lobby lit up and festive made me feel unexpectedly grounded — almost like stepping into a friend's home instead of a hotel. All in all? This place didn't just meet expectations — it met the moment. Clean, kind, comfortable, and run by people who clearly care. I don't say this lightly: I'd go out of my way to stay here again. Thank you Best Western & Rawlins, WY!

Had a wonderful experience at this hotel. Hotel beds were comfortable, room was a good size and clean, staff was great! And the restaurant, the restaurant was the best I have been in for a long time. The chef is wonderful, the waiter very hospitable and the homemade soup the best I have ever had, anywhere! I would not hesitate to recommend this hotel to anyone. The restaurant is worth checking out even if you don't stay at the hotel, but the hotel was great too!

Was really surprised at how nice this place really is. Bed was comfortable and the room large. Breakfast was the only thing I could pick on but then it's included so I won't complain. Eggs ugh well like some round thing, come on scramble some from scratch Ham is ok but would rather have sausage or bacon. Also some potatoes and whole milk.

The front office manager was so kind and helpful! Our room was clean and the shower pressure fantastic! The hot breakfast included was wonderful and all the common areas, dining hall, entire facility was clean and very well kept. The decor and art throughout the lobby and areas were beautiful, very thoughtfully designed and true to place. We would absolutely stay here again. Thank you!! Doris R.

Good clean rooms and welcoming staff. Lots of parking and convenient to the highway. Ate at the hotel lounge, and food was good, waitstaff excellent.

Not sure who it was, but the woman working the front desk was incredibly helpful and friendly. I came in tired and she handled everything quickly and with a smile. Thank you!

Desk clerk was very helpful and nice. Helped with directions to park large vehicle. We had food w no plates n she got us some plates so we could heat n eat our dinner with a smile

This place is great, I come through grime time to time and they always accommodate wonderfully. The restaurant is fantastic and the front desk folks are amazing.

Excellent customer service, and the room was very nice. We arrived at 1 am on the 17th and front desk was friendly, helpful, and made us feel very welcome.

Kudos to the cleaning staff. Every Best Western we have stayed in has been clean, but the BW Cotton Tree Inn in Rawlins was absolutely spotless!

We appreciated the extremely dog friendly room, with easy access to green areas right outside the door. In addition to the external door, there was an inner door that led down the hall to the pool and breakfast area. We enjoyed the hot breakfast! Would definitely recommend if traveling with a dog and need a quiet, clean, comfortable place to stay.

Check in was the easiest it's ever been, as it was booked through a church. The sink was extremelyslow to drain; it was taken care of promptly and efficiently. The shower was amazing, with hotvwater, pressure, and not 7 feet high for a 5' tall person! Staff were friendly, kind, and efficient. The room was clean. Thank you for a pleasant visit.

Don't stay here if you don't have to. The staff is not friendly, the hot tube and pool was not working and no apology or discount for that. The room was mediocre, below the standard I would expect from Best Western and for the price. The room was dated and there is much of the exterior that is in disrepair. It looks and felt shoddy, and like the owner did not care about the property.

The location was very convenient and the premises were well appointed and maintained. The room was large and clean. Everything in the room operated perfectly. The breakfast was stocked with a wide selection, and all fresh and appealing. Staff were all friendly, helpful, and efficient. Before arriving we asked for a pet friendly room and immediately received a call back with confirmation. Our room had both an inside door and door to parking which was perfect for our pup. A great value also. Thanks for such a nice experience and stay at the BW Cottonwood Inn!

We had an unexpected problem with our vehicle on a roadtrip and ended up in Rawlings, WY for the night. Thankfully this facility was able to accommodate our needs. The room was spotless and very roomy. We enjoyed great water pressure with the shower. We were very thankful that there is a restaurant on premises. Our dinners were delicious. Breakfast the next morning was ample with several hot and cold selections. All the staff we came in contact with were very kind.

Perfect! Super Clean!! Great Staff!! We're happy!!! Very Clean!! Great Breakfast too! Also large rooms! Felt like a suite! Great parking too

Out of all the BW hotels I stayed on this trip (7), this one was the best. Loved the tile and vinyl flooring, comfortable accommodations and great staff.

We arrive at this hotel at 5:30 pm, after a long day of travel. Checked in and were told our room was not available, as it had not been cleaned yet. Staff was not able to tell us an appropriate time our room would be ready and could have cared less! We asked if we came back after going to get something to eat if our room would be ready - same rude response- “don't know”. Coming back at 10 pm - “Don't know!” The lobby had several guests that could not check in for the same reason. After an hour wait and still getting the same response, we moved down the road 2-hrs to another hotel making it a long day of travel. Fortunately, Trip Advisor was helpful in allowing our cancellation and rebooking another hotel. We understand a staff shortage, however the staff at this hotel was inconsiderate and rude about what was “their” problem. We would never go back to this hotel due to the way we were treated by their staff in a situation that was their problem in not being able to clean the rooms and have them ready at the check-in time. At a $180 room rate, management needs to do better! Unacceptable. Book elsewhere!

Great location for me when I traveling on hwy 80, my employer has a corporate rate here with Best Western, the lady at check in honored the corporate rate and was very polite and helpful.

Excellent ++++. Wonderful staff, clean spacious room. The breakfast was delicious with a lot of choices. Restaurant at the hotel was fantastic

Loved Akia that checked us in so, courteous, kind and polite. She made everything very easy. Good customer service in hospitality

We had a fabulous stay here in Rawlins and can absolutely recommend this hotel. It was Labor Day and very quiet but we were warmly welcomed and advised on what restaurants would be open for dinner. The room was terrific. The hotel is one block from a very nifty park great for kids and dog walking. The breakfast room is one of the nicest ones I have seen and the food was terrific. Really enjoyed our stay here and would come back again.

Great experience. Breakfast was delicious and it was awesome to be able to swim in a warm swimming pool and not be shocked by ice water.

we had a concern that was quickly resolved with the friendly staff. this location was clean with great amenities. the restaurant within the hotel was amazing! definitely recommend to stay here.

Hotel was beyond my expectation. Everything was wonderful. Clean room tasty breakfast big parking lot. Reception ladies were friendly.

Beautiful hotel. The pool is very warm clean and so much fun! Hot tub is wonderful! Breakfast was the best I've had from a hotel in a long time! Only complaint they couldn't keep up with the pool towels.

When the sheers in the window are ripped in two places it might be time for a facelift. I did ask tho for a room close up front to breakfast due to walking issues and they gave us 103 which was perfect. The room, however, was dark as are most hotels, not an actual reading light available. Bathroom was dark. Sofa was nice to have but needed a new one. We stop here as they do have the nicest breakfast set up, plenty of choices, plenty of seating as well. The gentleman working the breakfast area was quite nice. We stayed in room 138 as well and that's too far from the breakfast area for bad walkers. But we managed. Ask for close up if you have walking issues and then chose king or queen. They are all in different areas of a very long, long hotel.

The hotel does not look nice on the outside but the room was newer and newly renovated. The beds were old and not very comfortable. The rooms have two entry doors - one from the outside and one from the inside. Kind of weird. I might stay again but ....?

This hotel had a great clean room, with comfortable beds, and a great breakfast, we would definitely stay here again. Thanks!

Very nice hotel. The girls who checked us in were very friendly and fun. Our room was clean and comfortable and the pool and hot tub was very inviting after a long day of driving. The breakfast was delicious with many choices of hot and cold items. We had a low tire when we checked out and the young man who checked us out was very helpful giving us the name of a local place to get it fixed. We would definitely stay here again!

just ok, only window of the room was facing the hallway, no external window. That was quite disappointing. Cleanliness also just ok, towels and bath mat damp. not clear if not well dried or used... Complimentary breakfast ok.

We had a quick overnight stay and it was great. The outdoor access to our room made loading and unloading super easy. It is a fairly spread out hotel and our room was at the end of the hall so we walked a bit more than usual but it was needed after a long day in the car. The hot tub and pool area was clean, breakfast was great... waffles, fruit, cereal, biscuits and gravy, ham, scrambled eggs, juices, coffee, toast and pastries, even almond milk! I would love to have seen gluten free options but there were Cheerios there at least! Check in and check out was a breeze with friendly staff. The room was clean with some minor cosmetic areas that could be updated but nothing urgent. It was overall a great stay!

We stopped here for our vacation to Yellowstone from Indiana. Made our reservation the same day as we were traveling. Reviewed the other higher rated hotels as well. Chose this Best Western due to the reviews and breakfast comments. Full stop - if you want a nice hotel and a great breakfast, you should not go wrong with this choice. Would definitely stop here again without a question.

Everything was wonderful. The front desk was helpful and had our room ready. The breakfast staff was helpful and kept the dishes filled. The decor was beautiful and the hotel was clean. I would definitely stay again.

Joe and his staff are top notch. They are very friendly and accommodating! I highly recommend staying here Clean and well organized!

This place was above extraordinary! From the atmosphere to the wonderful staff, everyone had a smile and was ready to assist with any needs, the pool was clean and the hot tub felt great! We really enjoyed the lounge, where you could not only grab a drink but shoot a game of pool while you waited to have dinner. The food there was beyond superb, and with a chef who had been cooking for 30+ years, everything was scratch made and showed in both flavor and presentation. Jay who is the manager over the lounge was an amazing kind hearted person! The room was very inviting, well laid out and one of the BEST beds I've slept on in a hotel during my travels! Breakfast was great with many choices and the setting was beautiful! Joe the general manager of the hotel was also very kind and told us all about the area and things to do! 1-10 this place was a 12+

Rawlins, WY was one of our chosen stops on our way to Sacramento, CA from Kearney, NE. It's a standard Best Western, but I honestly don't see why it couldn't be a part of the BW Plus line. Our room was well-equipped; the room was clean and quiet; the bed was comfortable; and the AC worked great. At check-in, we were informed that the hot water heater for the first building was in the process of being replaced, and if we had no objections, we could take a handicapped King room in the adjacent building which had both an interior hallway entrance and exterior door to the parking lot. We had no issues with that, and in fact I liked being able to park in front of our room and open my room door and easily unload the car. We dined in the hotel's Turnbuckle Lounge, which I highly recommend. Small restaurant and bar with friendly service and great food offerings. Jay was our server and made some great menu recommendations. I went with their half-order of ribs, which looked more like a full rack when it came out. Needless to say, I did not leave hungry. While we had a great stay, there's not much in the area surrounding the hotel besides a pair of gas stations. It looks like an area you'd find on Route 66 that has become a ghost town. Not sure what happened here, but it's sad to see so many things shuttered. Perhaps one needs to drive further away from I-80 to see the real heart of the city. If you just need a comfortable, clean overnight stop that also has the benefit of a great restaurant, I highly recommend the BW Cottontree.

It was a nice stay. We liked that we could park in front of our room door. The front desk check in was great. Employees were very welcoming.

Stayed twice - once at beginning of road trip and once at end of trip on the way home. Disappointed. On both visits - this hotel is in need of a major physical renovation - carpets are worn, furniture is worn out (chairs in breakfast area are worn through the material in seats and backs), access pads at outside doors often don't work, stucco molding and plywood backing on the outside is often being held in place by metal strapping or rotted out completely. On first visit at breakfast, scrambled eggs were white, yellow and black and smelled putrid. On second visit eggs were good, but yogurt machine and waffle machine were 'out of order', while many of the items for breakfast were empty or not there at all and this was at 8:30 while breakfast was supposed to run until 10:30 - one danish left, asked attendant if there was more, he brought out 2 - seemed more concerned with going out the back door for his smoke. On first visit our room was at the very end (no problem) - someone had spilled chips or cereal on the carpeting and stairs and it had been walked on alot (no problem, there were two people cleaning the rooms and vacuuming in the area) - problem, a day later the mess was still there and so were the cleaning carts and vacuums - staff needs initiative training. On second visit, didn't arrive until 4:15, rooms were supposed to be ready by 3:00. Was told our room wasn't cleaned yet, they would call us in 30 or 45 minutes. This is a big hotel with many rooms and from our observation few people staying there - they couldn't switch our room to one that was already cleaned??? Finally desk clerk took the initiative to do just that - thank you. This Best Western hotel is not up to Best Western standards. Management and Best Western need to step up.

Unreal to pay $200 for no hot water to shower at 7:00 am - so so accommodations, no elevator. Coffee needs improvement, breakfast powdered eggs, smoked ham slices, biscuits and gravy just ok in flavor. It was ranked #1 on tripadvisor traveler ratings - hmmm- not sure how.

The staff was very courteous and professional. Rooms were clean and the beds were very comfortable. It was very quiet I was able to get a good night's sleep. The breakfast was good. I got a good night as much needed rest after a long day of driving

We have stayed here before, and it's been fine. I just don't like the extra door that goes into a hallway from your room, and checkout was for 11:00, and they were knocking on our door in hallway saying maid service. We were up and packing, and it was only 9:45.

Room was clean. Bed was comfortable. Everyone was helpful polite and my stay was great. The bartender was great, service for food was awesome and the food was really good. Had to leave very early AM and the overnight staff could not have been more helpful. I would definitely stay there again.

Entire staff was extremely helpful. I was stranded for almost 24hrs due to a spring blizzard. They helped me and my dog get thru a stressful time with food, guidance and road updates literally at any time of the day or night. Thank you! Thank you! Thank you!

The restaurant/bar is the stand out feature of this establishment, with excellent food and friendly staff. The nightly dinner specials are delicious, with very generous portion size! After a long day's drive, the ease of getting a good meal in a caring atmosphere is very appreciated.

We were so pleased that we chose to stay here! Really nice place, and excellent value! Front desk ladies were great upon check-in and check out! (Wrote a longer more detailed review that disappeared, but wanted others to know that this place is an excellent choice!)

I have stayed in a lot of different hotels in my 60 years on this earth. This was, by far, one of the best experiences I've ever had. I cannot think of one complaint about any of the employees that work there, and I interacted with quite a few. The lounge had the best food in the town of Rawlins. The room was very clean, the water pressure in the shower was spot on, they had every conceivable pillow size for every type of sleeper, and I love a K-cup coffee machine so that I can bring my own coffee pods. Highly, highly recommend! The towels were even soft!

Clean room friendly,staff, great restaurant. Really enjoyed the hot tub. Definitely will be back and will recommend it to friends and family. Fair prices and great location. Continental breakfast was good . Love the lounge and the staff and the cooks are outstanding

The restaurant wad an amazing place to have a steak dinner the hotel it's self was very nice clean and updated all the staff was very kind and helpful the front desk jessie was very helpful when making the reservation and making sure my mother could check into the room.

Pool and hot tub cleanest I've seen. No one in it so it was quiet and relaxing, after a day on the road traveling in winter weather. Breakfast was amazing, friendly staff. Ultra clean rooms. With microwave and fridge. Pet friendly. Check-in was easy and staff helpful and friendly.

We randomly stopped at this hotel due to a snow storm. Akia was so sweet and kind upon check in. She made sure to set us up in a safe space and easy to bring in our items from the car. The room itself was large and cozy. Nice and clean. The bathroom was a bit outdated. Breakfast was amazing though. The hot items were so good though.

The bed was very warm and comfortable and the bathroom was extremely clean. Loved the soft pillows and the ease of check it We were very happy they were able to get us a room at the last minute. It was a very pleasant short stay and look forward to return for a longer stay.

Breakfast was good. I just wish there was some non-pork meat items such as turkey sausage or chicken sausage. Since I am Jewish. Otherwise, the breakfast had fresh fruit and waffles, danishes , cheese omelettes, yogurt, A variety of juices and coffee.

Great shower setup for. me as a wheelchair user. Breakfast was delicious. The assistant was very helpful and kept everyone entertained. I also appreciated having a goosedown pillow provided by the hotel. Having the bathroom door swing in instead of out is also a plus.

Wonderful greeting at front desk. Very clean facility and really good breakfast. Mini omelettes and sausage patties, and potatoes started our breakfast. We even used the hot tub after a long day of driving. Really nice place to stay. Make sure you try the Aspen House for dinner. Suggested by the front desk. And it was the best steak I have had in a long time. Perfectly cooked and great staff. A real gem.

Your staff were very friendly, Amanda the housekeeper made my bed with military corners and did an excellent job, I compare the room I was in to the rooms at the Golden Nugget in Lake Charles, the Spa was nice Breakfast before work was filling Room 254

The staff were great, at the front desk and in the lounge. Clean rooms. We stayed twice a week apart and the young ladies at the front desk remembered who we were. The food in the lounge was awesome. If we come through again no doubt we will stay there. We didn't have reservations but were given a room each, late in the evening. Would absolutely recommend.

We stopped in Rawlings last minute for a quick rest before our final destination and we're extremely pleased to find an amazing comfort motel at a reasonable price that we were able to bring our pets to. The room was clean and inviting and exactly what we needed for the few hours we were there. Thank you so much for the much needed respite. We'll definitely be staying at Best Western from now on. Thank you so much. ?

I stay here every other week for work. I am almost always greeted by my name. The front desk personnel are friendly and kind. The rooms are always clean and in good working order. Thank you for all you do to make my stay comfortable. I don't understand why I have to write 200 words.

We were pleased with everything. The rooms are very roomy, and everything was sparkling and clean. The pillows and bedding were great. Everyone was friendly. The breakfast was one of the best we've had at a hotel. There was a wonderful variety, and everything tasted great.

The room was very comfortable and staff was very friendly and helpful!!! The guy running the breakfast was very awesome!!! He definitely put a smile on everyone's face with his upbeat attitude and friendless!!! Definitely makes your morning!

ROOMS: Large and clean, decently appointed. The place feels like it has undergone a recent refurb. Some odd accents and architectural design, esp. around the entrance atriums (like #9). MEALS: The breakfast was fine, but everything was kind of offputtingly packaged -- I had oatmeal (from a pot, which was fine), but raisins were in boxes and brown sugar servings were in pre-packaged paper. Felt ... off-putting. SERVICE: Very friendly at the front desk. On the other hand, they were also short of rooms due to housekeeping not being done with the ground floor (at 4 pm on a Saturday). LOCATION: On the plus side, just off I-80, so very convenient. Plenty of places to eat nearby (I recommend Ichiban just down the street). On the down side, we were just off the main drag through town (Spruce), so a fair amount of traffic. Overall, I'd stay here again if passing through.

The surrounding areas seem a bit distressed and could be worry some. Very limited choice of restaurants to eat at. The hotel itself was very clean, staff was friendly, rooms are large and very comfortable. Tons of pillows on each bed. Very quiet environment.

Very kind & professional staff. The room was cool, and clean, and well stocked with the things that are needed for a hotel room. The bed was comfortable, there were plenty of fluffy pillows and it was quiet. Breakfast was pretty good and I liked the hours of service. They served from 6:00 a.m. until 10:00 p.m. Those hours made it really good for us because we had come in really late that night and was able to sleep in a little bit and still be able to make it for breakfast.

The folks at the front desk were extremely nice and helpful both at check in and out. The facility was very clean and nicely decorated. The room was a pet friendly room without carpeting. That is our favorite as we travel with four large dogs and carpeting can get yucky in pet rooms. Breakfast was a good selection and tastefully served. My only wish was that the coffee was hotter. We unfortunately forgot something of importance in the room and didn't realize it until we were almost to Salt Lake City. We called the hotel and the person at the front desk was incredibly helpful with assisting us with our forgotten item. Definitely a property we will stay at if we are in the area again.

Very clean room with the staff being so friendly and willing to help with anything you need! The hot breakfast is one of the best we've had! Freeway access is very easy. If we are ever up that way we will definitely be staying here again! We were very impressed!

Bathrooms are tiny. Towels are old. They have tried to renovate the rooms, but they've just painted over whatever was there and it is showing through. tile coming off the bathroom, baseboards, and lifting up places. Didn't do a renovation they just tried to put old over new. There was a weird smell like possibly it had been a smoking room, but they just painted over top of the smoke smell. Take your own toiletries. If you do go, the shampoo is the worst I've ever used. And the bottles are so tiny therefore one use.

Great Stay! Great Breakfast! Clean Rooms! Breakfast guy was hilarious! He was cracking jokes with all the guests! .................................................. ..aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Great remodeled hotel that was very clean and very friendly staff! The front desk staff were very friendly and helpful getting us connected rooms. Restaurant had great food as well as the bartender/ server was very friendly. We will definitely be back!

Best breakfast ever at a hotel and the host was a funny and kind fellow… The room was extremely clean and fresh in the shower was the best with the most pressure. I really liked my experience and I would recommend it highly to friends. Also, the bar was really nice and had good food for dinner as well.

Very clean, specially the hot tub which we require upon traveling. Room was very clean and there is a bar and grill attached. Good food and cocktails. We stayed at this hotel many many years ago. It has been maintained very well. Glad to enjoy it once again.

The lobby was beautiful. Staff were so accommodating, friendly and personable. We were on the first floor and we could park literally in front of the door where our rooms were. This was so convenient since my husband, who is scheduled for back surgery soon, can only walk short distances. The breakfast was amazing. Hot and cold foods and a great variety. There is a restaurant within the hotel. It was just a very big menu, but had all you needed and the food was very good. The rooms were very spacious and very clean. The beds very comfortable. I would highly recommend this hotel.

We stayed here on a trip to see family in Washington and California, and this was a wonderful experience. The man that works in the breakfast room is very very nice, he works good with kids and is sweet. The front desk staff is very nice. Very good seafood place called Ichiban very close. The pool is a good size, the hot tub has jets which is nice. Very fun experience, great place to stop.

One of the best Best Westerns we've stayed at! And we've stayed at Best Westerns across the country. Staff was awesome! Food was very good at the bar. Room was comfortable! Everyone was very friendly and helpful. Would highly recommend this hotel

A group of us traveling to Yellowstone. Our horses at the Fairgrounds and we stayed close, friendly staff, good breakfast. Bartendar very helpful and friendly.

The town of Rawlins was so cute. The hotel was not far from the freeway at all and easy to find with plenty of close parking spots. The staff at the front desk were so nice and helpful. Our room was clean and fresh. We slept well and felt safe. The pool looked so inviting, but we didn't have time to swim as we were just passing through on our way to Denver. The gentleman who was serving breakfast was so gelpful and nice. He made our morning enjoyable. We really enjoyed our stay.

The staff was friendly making us feel at home. The room was the best, clean to perfection, bathroom spotless, walk in shower a great experience, and the bedding, bed, and pillows made it easy to be comfortable. We will definitely book another stay at this Best Western Property.

Room was clean every employee was so nice and friendly I loved the breakfast great variety the room was great could use a new chair and the fan in the bathroom didn't work others than that everything was great and we enjoyed our stay will be back in the Future.

Beautiful property. This facility looks and feels brand new. Spacious with great dining area, a full restaurant and bar on site The rooms were large and well apportioned. Beds were very comfortable. We also had the benefit of a room that had both a door to the hallway and a separate door that opened to the parking area

Beds were comfortable room was clean. Hotel was very busy but we didn't hear anyone else. Bonus was the on site restaurant. We got burgers they were great. Breakfast was typical hotel breakfast. Staff at hotel and restaurant were so friendly and nice. We would definitely stay here again.

My husband and I and our 2 small dogs stayed at the hotel. This is our 2nd time. We had such a great experience we traveled 13hrs on our first 24 hrs of driving. Just to stay there. We love this motel. Excellent customer service. The rooms are great,Clean, beds and pillows are comfy, showers heads ate custom,dark rooms,great breakfast with a gentleman who takes pride in serving it. And it is the best out of any that we have stayed at. A real breakfast with bacon, omelets, hashbrowns, fruit pastries and more... you name it. And it's fresh.

Price was reasonable. Bed was comfortable. Room was clean. Parking was adequate to park my trailer. Staff was very friendly. Complementary breakfast was good. Coffee was hot and tasty with a good assortment of creamers. Our future stays in Rawlins will be at the best Western.

For the area, this is a nice hotel. The staff were very welcoming and made me feel valued. They recognized me as a member of Best Western's point organization and have me two waters join check in.

We found this hotel on a cross country vacation it was a quick decision.The hotel and room was very clean. The staff was friendly and courteous. Breakfast was very good. The gentleman in charge of the breakfast was an added highlight. He was funny, very helpful and friendly. I don't every recall staying in a Best Western. After this stay I booked another stay in a Best Western for the next night in a different town. I hope it is as good as this one. One thing I will mention there wasn't an elevator. It was a minor inconvience for my wife and I since it was only 2 stories. However that could be an issue for others. REALLY ENJOYED THE STAY.

Check-in was fast and easy rooms were very comfortable and super clean. Breakfast was convenient and good, next time I'd like to try the restaurant!

Staff was all super nice. Breakfast was great. Restaurant was good and the staff there was also super friendly. I never tried the pool or hot tub but it looked nice. The beds were comfy. It's in a relatively quiet location. You can get to about anywhere in town within 10 min.

Clean, friendly, spacious rooms, best indoor hot tub and pool too. Great location with lots of parking and the breakfast was good. The enclosure around each door was privacy style! The hot water and shower were perfect. I really like the bedding they are using now!

It was so nice to get the room at 4 am Thursday due to the road closures, and not having to check out until Friday. The breakfast was good, with a lot of choices. The only complaint is that our room key would not work on the outside door by our room. We would recommend this hotel to our friends and family.

The bartender was so helpful, and he and all the staff we came across were very polite and friendly. The cookies we received upon checking in were warm and delicious. The room was quiet, and our stay was peaceful. We just wish there had been an elevator. It was a little difficult to haul luggage up stairs.

This hotel is huge! No idea how big until we were walking to the lounge restaurant up front. The food was awesome, the staff working were friendly! Loved the fact that we were at the back of the Inn and we had an outside door and a door that opened to the inside. It was nice not have to haul luggage thru the Inn. They had 4 busloads of kids that were staying at the Inn. We never heard them. The rooms were large and quiet. The bed was comfortable. Breakfast was ok, My friend liked breakfast. I did not. I am a picky morning eater and not much appealed to me.

Staff is exceptional! Rooms were spacious and clean. We have stayed here before and always choose this place to stay on our way to Utah. It's an easy off/ on from I80. The breakfast is the best we've ever seen. Our only issue was how short the bathroom stool is. As older adults it's difficult to get up from the stool in our room. That being said, we'd stay again. Love the decor and having coffee and water readily available along with cookies. Awesome!

The Breakfast Comedian was awesome! Great experience! Clean area and tasty food! Can't wait until my next visit, for more one liners and great conversations! The lounge food for dinner was delicious! Wonderful conversation Can't beat the small town atmosphere!

Best breakfast ever - hot breakfast, real bacon, rosemary potatoes, omelets, fresh mixed fruits, hot oatmeal, and tons of options!!! Shout out to Stan as well - excellent service for helping my little boy prepare his hot waffles! Very clean facility, cozy and welcoming ambience! 24 hour pool too!!!

It was a beautiful hotel at a great location. The bed was very comfortable. It had everything we needed. It had a big breakfast with a very kind and helpful gentleman to assist us. We would be happy to recommend it to others

Clean, comfortable, easy check-in, and good breakfast. Front desk receptionist, Daniel, was super helpful and personable. He took the time to give us information regarding road and weather conditions. He had family members traveling at the time and they were taking the route we were considering. He was able to pull up more information on his desktop computer than we could on our phones and we appreciated him taking the time to do so. As a side note, we used that info and made it safely to our family's house for Christmas.

As usual, great staff. No longer has a restaurant, which is a huge downgrade. They provide a list of restaurants that are pretty poorly reviewed. Fast food is at the other end of town. Refrigerator did not get cold and had no adjustment. Clean and comfortable. Pay some staff and get your restaurant back!

Nice place with great amenities. The breakfast was superb. It was easy to get to. Staff was very friendly. They were very helpful as needed when any problems arose. Gotta have 200 characters to finish this.

My room was very clean and comfortable, the breakfast was delicious and the staff that I encountered were pleasant and caring and the price is unbeatable! The Best Western Cotton Tree Inn is the only place I will stay in Rawlins.

Loved the omelets and bacon for breakfast! The breakfast included fresh fruit too! The staff here are always friendly too! I stay at the Best Western ever time I drive 1-80 Slept like a baby on those soft pillows!

Lobby and common areas looked great, but the rest of the property was showing wear. In addition, the parking lot had trash strewn about; guessing that management was having trouble getting staff -- ? The one staffer who was working his butt off was the breakfast host on our visit: he was friendly, helpful, and went above and beyond. The coffeemaker went down during our breakfast and he made "cowboy coffee" until a temporary replacement could be brought in. Room itself (on the back side of the property, facing a hospital) was quiet and we slept fine, but hallway carpets were dirty and entryways (of which there are many) were in rough shape. On our visit, the hotel's lounge/restaurant was closed and there were no other options for a walkable dinner, as some nearby restaurants closed early.

We arrived around midnight and we thought it would be full, we didn't get any reservations because we were on the way to Rocky Mountain National Park, we were coming from Yellowstone National Park and we were really tired, service was good and breakfast next day was awesome thank God. God bless you all, 9/8/2023

First off- the room was so comfortable & spotlessly clean. The front desk staff and general manager Casey Shinkle really are exceptional. We were there for my husband's surgery. After being at the hospital all day I was exhausted physically and mentally . The front desk went above and beyond to take care of me. Room service is not one of their normal perks BUT that night they took my order, delivered it to my room and went and took my money to pay my bill to the pub. I can't begin to express my sincere appreciation for that thoughtfulness and kindness. It might be small town Wyoming but I'd compare their service and quality to a nice hotel in a huge city/tourist area! Our thanks doesn't seem enough but it's given fully!

Great clean room. Sufficient breakfast and very friendly and accommodating staff. Safe lit parking lot. Plus the pet friendly rooms were perfect...first floor and easy in and out, and a very reasonable pet fee!!

Great check in with Jessie and out with Brenda! Say “Hi” to Breakfast Dave when you stay! Our room was clean upon arrival, the beds were comfortable, and the hotel is close to food! The pool is open 24 hours; bonus for late check in with families!!

Clean room, stocked with towels and toiletries, pool and jacuzzi open 24 hours, breakfast until 10 and checkout at noon. Weird setup. Its a hotel/motel combination. I liked it. It is the most decent room we've had in Wyoming. It was quiet in spite of how busy it seemed to be. Very friendly staff. Nice to have a tv and internet that both worked.

My partner and I stayed 1 night at this inn because we've been driving all day/night. It was very substandard and inadequate by far for the amount charged for the room. It's highly overrated as a 3 stars hotel (s/b a motel), and the pictures on their website is misleading. Parking lot not smooth either.

Under construction, but renovations were just a little inconvenient & certainly not a deal breaker. My room was spacious & spotless. Fridge/micro & free wifi w/ample signal. Slept well on super comfortable bed with fat, fluffy pillows. Great water pressure. In-room coffee. Continental was well tended & I was happy to see "real" oatmeal & not the usual packets of instant! No elevator, so if stairs are an issue you'll definitely want to ensure availability of downstairs room. Would definitely stay here again :-)

We were stuck in Rawlins for 3 nights. Every employee from front desk, housekeeping, breakfast crew, all the above, went out of their way to make sure we were comfortable. We were terrified after being on icy, dangerous, roads and they calmed us and warmed us with coffee. During the stay they had games, endless warm beverages, kept breakfast open late, and constantly asked if we needed anything. When the roads opened the housekeepers were going door to door letting guests know it was safe to travel. They gave us extra food for the road just in case we ended up taking longer than expected. They made sure when we left that IF we got turned around they would take care of us. I've never felt more cared for in my life. One of the front desk helpers was named Daniel. He was patient and full of grace.

Staff were extremely helpful and friendly. Room was clean and comfortable. Breakfast selection was great and the food was really good. Would definitely stop there again the next time I was traveling through.

We stayed 3 nights during a road shut down and everyone was so welcoming and nice. Made sure we were comfortable our entire stay. Best hotel experience I've ever had. I would definitely recommend this hotel to anyone.

We stayed at this location due to weather and closed roads. They were so accommodating and our family had a great experience swimming, playing pool and had a wonderful breakfast (thank you Dan) waiting out the storm. It was clean, well staffed and great amenities! We even got a personal call to let us know that our route was open and we could continue our trip.

Everyone was super nice. We were not able to use the lounge or restaurant, because of staffing. There were local restaurants within walking distance that were recommended. Overall the stay was every nice.

No complaints. Love the rustic decor and large business center just off the lobby. Our room was surprising large, sparkling clean, had plenty of towels, great heater (it was cold outside on this trip), full breakfast, and all the other amenities we've come to expect from an upscale hotel. Will stay here again, for sure!

$154, Really? Room was ok but nothing special. Beige on brown on black and very dark with limited lighting. We had on every light in the room!!! Do wish for grab bars in all the showers tho. Being new to each tub it is hard to anticipate slippery.....but a good shower and water pressure. Quiet tho and room window looks out onto the hall and the hall has a window so that makes for a really dark room. We've stayed here before but were unaware of the 'lounge' and temporarily closed restaurant. Staff was nice. Best 'free' breakfast on the route from California to Omaha. Very nice gentleman working the 'cafe' there.......................Lots of parking by the way.

Don't let the condition of the parking lot scare you. Inside is very nice. Patrons seemed to be mostly transit crew who were working. Very noisy when they left in the AM. Great breakfast selections. Close to freeway.

While the staff, cleanliness and restaurant items were very good, the internet service is the worst I have seen in my stays across the BW venues. The BW Cottontree has NOT changed their logon password or protocols in more than 3 years, If you have a search engine their service does not recognize [Mozilla in my case], their system will instantly turn off your access.

The check in process was smooth and the front desk staff were very friendly. The rooms have an outside entrance which made unloading very convenient. They also have an inside door to access the pool and breakfast easily. The room was spotless, the floor and the bedding spotless. I like the sink inside the bathroom and another sink outside the bathroom. It was very quiet and cool. The breakfast was more than I expected. Pancakes, waffles, omlets, biscuits and gravy, several cereals and oatmeal, several fresh fruits, yogurt and lots of hot coffee. The breakfast attendant was very friendly and helpful and did a terrific job keeping the breakfast area supplied and fresh. I would certainly stay again at Best Western Cottontree In in Rawlins, Wyoming!

Been traveling for over a week Stopped in Rawlings great hotel Dog rooms with parks right behind hotel 24 hour pool and jacuzzi. I used it at 5am What a great wake up I will go out of my way to stay at this property again. Great downtown also fun

I am a traveling healthcare worker who spent 3 months in this hotel. I practically have lived in hotels the past 2 years and this hotel was THE BEST experience, beating out some high end luxury hotels in Houston, NYC and Chicago.

As the title says this is a very easy 5 star stay at Best Western Cottontree Inn, Rawlins. Only stayed one night here en route to Cody but an excellent hotel. Rooms are spacious and clean, friendly staff, good breakfast, lovely swimming pool and hot tub only a few yards from our room. The hotel is situated on the edge of town but still close to a couple of good restaurants. We went to Michael's Big City Steakhouse which is only 5 mins walk away. Highly recommend this hotel to anyone visiting Rawlins. Competitively priced as well!!

We were actually booked into another hotel in Rawlins which fell through last minute (and boy were we glad as the place there looked awful). We went across town to the Best Western and they looked after us very well. Booked straight into a room, which was large, very comfortable, well appointed and clean. The staff on the front desk were friendly and helpful, and even gave us a great recommendation for dinner in the town (Ichiban Japanese restaurant). The hotel has a nice indoor pool and hot tub which we enjoyed. At breakfast they had sadly been let down by a member of staff not showing for work so were running a bit late, but another member of staff came in last minute and worked super hard to get breakfast out as quickly as possible. So thank you Best Western staff for a fantastic last minute stay!

I had to plan my road trip on line and was having problems finding accommodations in Rawlins. I opted for the Best Western. When I got to Rawlins I found a slew of new hotels on the east side. The Best Western is on the west side. This Best Western was probably newish in 1970. It's pretty beat up around the edges. The decor is “functional 1970's”. The handicapped parking space has no curb cut. The place looks abandoned. For the price it is very disappointing. Glad I only had to spend one night.

Stayed July 3rd, for a quick overnight on our way home from the 50th Annual Rainbow event… Rachel kindly informed over the phone that the hot tub was open 24 hours, and WE WERE THERE! After 3 days, and like literally a hundred miles up and down a tall mountain, I swear! Nothing can compare to the promise of a Best Western breakfast, after a late night of soaking these weary old arthritic joints. Our checkin process was AMAZING! While these road weary eyes couldn't quite make out the name tag… the guy with the wrist wraps n eyeliner made our counterculture hearts feel right at home! He explained local beer ordinances, and helped the hubs finally have his much deserved evening nightcap, AND he got us the BEST RATE! He was super nice, we really genuinely appreciate how he made us feel welcome and at home. Who's that night watch person tho? We thought she was, hands down, THE BEST! I had to make a list, of supplies our dirty mountain hikin bods were in need of… Im glad I did! Because I forgot by the time we made it to the desk. BUT SHE DIDNT! We were provided with soap for each of us, and face soap even! (which was weird, I hadnt even thought of that, lol… just this dusty dirty hair) She got us bath towels for the kids, and even brought us the blankets I had on our list… even if I had forgotten. This girl went beyond to provide a comfortable stay. THANKS FOR TAKING CARE OF US!!! Anywho… after allll of this himan kindness, the last word HAS TO BE about the breakfast guy. This dude is OTT, for real!!! ANY need or want, the guy makes SURE we are provided for. THE BREAKFAST GUY NEEDS A RAISE!!! Because he is definitely the best of the best.

We only stayed here 1 night, I'm kinda picky about where my head lays. I want it clean, easy to get to. And newer building that way I know I won't be disappointed. Great friendly receptionist, Breakfast was awesome and I'm not talking donuts. Great hot breakfast. Bed was hard but not a big fan of hard beds so O well.

Motel converted to a hotel. Room was spacious but had carpet instead of being modernized. Breakfast was satisfactory although the omelettes are pre made, frozen fare, heated by the host. Scrambled eggs from a carton would taste better. The breakfast host was friendly and a comic.

This hotel is a hidden gem in Rawlins. Unexpected. Looks & operates like a high-class hotel. Dog friendly. I like that some of the rooms have an outside door directly in front of the car which makes it easy to unload/load the car and easy to take the dog out. Then another door into the hallway to access the facilities. Beautiful pool and hot tub. Excellent restaurant/bar.

To be fair, Rawlins Wyoming isn't much. There is a giant refinery and mining. The town is small and pretty old and out in the middle of nowhere. So keep that in mind. This is a small spot just off of interstate 80 - BUT - All that said, it had gotten late and we were on our way to Salt Lake City and had been driving all day and it started to rain so we stopped here for the night with very low expectations. And this hotel is great. It is clean. Well staffed. Staff is friendly. Wel lit and secure. There is a little coffee shop right down the street. There are fast food restaurants a few miles away. We stayed with our little Dog and they had a pet friendly room open and they charge very little for pets. So overall it was an absolute Oasis in the middle of the night in a grass desert.

I dont have one complaint about this hotel. Our experience was perfect. Very clean, comfortable, great working amenities. Lovely breakfast. Nice lounge with good menu selections. Would definitely go back when in Rawlins again.

I received an email first thing that my room was available to check in. When I did check in, they were very friendly and helpful. I accidently put my card in my pocket with my phone that had a magnet case and they got me a new card immediately to le me get back in my room. The next morning my son called me that he forgot something in his room where he was with his team. I called down and the front desk came right up and let me in the room to get his stuff. SO NICE

We had the best experience with this hotel .. very nice staff! Everything was very clean .. rooms, lounge, pool / hot tub! Food in bar / restaurant was amazing, and waitress was spectacular! Breakfast was great ... gentleman working was such fun to visit with! We would go back to this hotel in a heart beat if back in the area! Highly recommend this hotel!

My room was still dirty when I went in. Used towels on floor and old soap in shower. Toilet was pretty dirty. The room was very bright at night from light outside the room. Will give it another chance. Think it was just a rare occurrence.

I've driven through Wyoming a few times and have usually stayed at the eastern or western end of the state. This time, I was too tired to drive any further. This hotel was a great choice. It was affordable and the clean. Rawlins is a nice little town with some good shops and restaurants. The hotel is easily accessible from I-80 at Exit 211. We would definitely stay here again

The Room Was Dirty,We Had Footprints All Over The Tiles.The Back Of The Bathroom Door Had A Brown Substance All Over It And There Was Dirt Clusters All Over The Carpet In The Room !!! Housekeeping Needs To Up Their Game !!!

We stumbled across this hotel on our way across country. I liked the lobby décor. The hotel was clean and the staff was friendly. They had a wonderful breakfast selection. I would definitely stay here again.

This is a great place to stop. Rawlings, Wy is kinda out there in the middle of nowhere and this place is an oasis!! On site bar/restaurant. Pet friendly rooms and the indoor pool is open 24 hours!!! Plenty of parking and big rig/rv space.

Excellent hotel and breakfast !Breakfast had many choices. Host was very friendly and welcoming. Room was clean and great appearance. Sleep was great, mattress was very comfortable! Check in was perfect and front desk lady in the morning was very accommodating! We definitely would stay again.

The staff at the hotel is exceptional. They were loaded down with work and remained cheerful. The rooms are clean, and the breakfast was very good. Hot meal with many selections. The hotel is very well designed to make it comfortable to deal with wind or snow.

Nice place. The beds were fine. The restaurant was something best left alone. The floor of the room had not been vacuumed to the walls for a very long time. We stayed in a section that was older. The security door did not lock easily and remained open if it was not pulled shut. The staff was ok and helpful. There was sewer smell coming from the lavatory overflow drain. A simple "plug it with a wash cloth" fixed that. We stayed in the same room leaving for Yellowstone Park and coming back from same. It was cleaner the second time. It is on the west end of Rawlins. Rawlins is a sad little town that has seen better days. The good end is on the east. The restaurants and service facilities are there as well. Gas is cheaper at the Walmart than in front of the hotel. One important note: The people that drag their stupid pets along, stay in a segregated section away from people who travel without need. That is nice. Overall, the staff was pleasant and helpful and the person we used for information was great.

Excellent property, friendly staff and clean rooms. My main comment has to do with the restaurant. I ordered a meal to take to my room, My burger was excellent. My server was helpful and courteous. My rating (6 out of 10 for the restaurant) is due to the restaurant was going to close early. I-80 was closed due to the early October snow storm. Why would you close the restaurant and bar early when stranded motorists would be still arriving as the hotel filled up. This makes no sense to me.

The desk clerk was friendly and helpful. Our room was spacious with good lighting. The bathroom lighting was exceptional for shaving. There was no grab bar in shower. There were no electrical outlets at the writing table for computers and phones. After issues with the TV remote, blackout window curtain and heating unit were reported to the front desk, a significant credit was applied to our bill. Had it not been for these issuse, we would have rated the property higher. A dine-in breakfast was excellent with “real” plates and flatware.

While this property is older, it seems well maintained. Beds and pillows were comfortable. It was clean! We liked having a separate bath and toilet room in addition to another sink in the room. Internet was easy to sign on to. There is a coin operated guest laundry. The pool and spa were great! The pool was not shockingly cold as they often are. Front check in desk people were nice. Breakfast was a nice selection of food and beverages and the food varied from day to day. (We were there for 3 mornings.) Our biggest love was the breakfast personnel - Dan and Amy are completely wonderful people! They were very helpful, politely talkative and their cheerful attitudes helped everyone get off to a great start! The feeling of friendliness, kindness and camarodiere were tangible and very much appreciated by everyone!

We had a very difficult time searching for a good hotel in Rawlins, WY, that was dog friendly. Just about ready to give up because of so many rundown old motels when we came across the Best Western. The room was clean and spacious, with nice furniture and comfortable mattress and bedding. Convenient grassy area for our dog. We only stayed one night because we were traveling through but would definitely stay there again.

The lobby and common areas are gorgeous, the room is clean and the bed was comfortable! All the staff was so friendly and attentive. Everything seems recently updated and the architect had a good eye, I'm super impressed with the lobby and common areas. Definitely the nicest Best Western I've seen. Will stay there again for sure.

A very good location that puts forth great effort to be friendly, clean, and provide great food options. I stay here often and it seems to be the best option in Rawlins. The breakfast staff always has a nice setup and great service. the Front desk is always very fast and friendly

Rooms were very clean, called from auto to reserve and desk staff was great on phone and when we arrived. Breakfast was very good. Grounds were clean. Would recommend to friends & family to stay here and we would stay again.

Nice, clean hotel & facilities, especially as we were looking to move beyond COVID restrictions to travel accommodations over the past 19 months. Pets welcome, & bags to accommodate dog-walks readily available.

Best Westerns always have the best beds and linens and are clean and comfortable. This trip we needed extra help to unload and reload heavy boxes and tubs from our vehicle. During both check-in and check-out employees cheerfully took the time to assist us to get the job done right. Could not have been more pleasant and helpful.

Made reservations in advance. Only room left was a pet room on arrival. Dogs barking and car alarms going off throughout the night. Room definitely had that doggie smell and the refrigerator had to be unplugged because of the noise. Breakfast was decent

Clean, quiet and comfortable. right off the interstate, but no traffic noise, everyone was pleasant and helpful. By traveling alone, I felf vert safe. I would recommend this Inn to anyone , not to mention breakfast buffet was great

Very clean, brand new facility, awesome friendly check in staff, lounge had excellent food, close to gas stations right off interstate 80. This place is a must stay, 24 hour hot tub and pool, pet friendly too

The hotel was a good place for us to stop for a night. The room had a second door leading to the parking lot and that made loading and unloading of luggage convenient. The check in staff was friendly and helpful. The hotel offered a substantial hot breakfast. A pleasant plus in the current COVID environment.

We travel a lot and many of those hotels have been Best Western Hotels. I'm handicapped and this is the first place ever that I couldn't get to the lobby. Only stairs up and an entrance on the side of the building with a sliding glass sliding door was locked. My husband had to go in by himself to register. The exterior was totally run down and our air conditioner didn't work and made a really loud noise all night. It did seam like they tried hard in other areas like the furniture and bed.

The place was absolutely filthy! The stairways hadn't been cleaned in weeks, the room carpets were filthy, the room stunk! It was a total disappointment forthe money we spent to stay! The Bedt Western in North Platte was amazing, compared to Rawlins! Best Western should be embarrassed to call that place a Best Western! Never again will we stay at the BW in Rawlins!

Excellent in almost every way: Clean and well cared for common areas, outside grounds, and especially rooms! Friendly and caring staff, efficient and quick. Wonderful hot breakfast with a plentiful assortment to choose from and real dishes on which to dine. Plus pet friendly and welcoming. The best Bestwestern experience we have had in a long time! Other hotels should come here to see how it is done!

Great motel, pet friendly,24 hour swimming pool, awesome hot breakfast. Rooms were spacious and internet was amazing!! They also have a huge selection of snacks available by office if you arrive late and are hungry. Would definitely stay again!!

This is location has one of the nicest lobbies and pool/hot tubs of any best western that I have ever stayed at. It's a nice place to stop and rest while on your way to visit other parts of Wyoming. The town has a cute restaurant to eat at as well.

Besides the large and secure rooms, there is a restaurant and lounge in the hotel. We loved that as many businesses are still operating on shortened hours. Easy access off I80 but very quiet. Would stay here again.

The staff at this place was simply amazing. They have a great breakfast, indoor pool & jacuzzi that I enjoyed on a regular & the staff was very tentative to my needs & made my almost 2 month stay there very pleasant

The room was not cleaned very well as we found a pill of some sort that was not ours under the bed. My toddler found it. My toddler who still puts everything in his mouth. Thankfully he did not put it in his mouth. When we went to the front desk to tell them about it, the lady seemed unconcerned. She didn't get the manager, she didn't ask our room number to address it with the housekeeping, all she said was ‘we need to do better'.

The ‘seasonal rate' is way over the top for this property. But Brenda worked with me to help get the rate down a bit with AARP/BW rewards . The rooms are large and comfortable. The front desk and customer service is stellar. Brenda, Tawny and Lesa were polite, professional and patient. Unfortunately the cleaning left a lot to be desired. Appeared not to have been dusted in quite a while. I know it has been hard to staff ‘post Covid' so I let it go. However the carpet in the pet room was desperately in need of a deep cleaning shampoo or better yet replacement. I would certainly return to this property especially off season. The staff made it worth the stay and the return.

I always choose Best Western hotels when possible/ The one in Rawlings WY was the absolute worst. It was the most expensive by far of my 8 day road trip. The room had not been dusted in months. There was no shampoo in the room. The bed was okay. The room #210 was dated. The good news was that I was vowed tired from a long hard day of driving so I went to bed early and slept like a rock. I would never recommend this hotel to anyone.

This is a great little hotel. Checkin was fast, friendly and easy. We needed an ADA room and the one we got was great. We were able to park right in front of our room and unload our bags with a short walk into the room. No long walk through lobbies and down halls like other hotels. And the bathroom was great! It had a roll in shower that was pretty and functional! They had a hot breakfast in the morning and the attendent was fun and very helpful. I would definitely stay there again.

The Best Western CottonTree Inn is the best place to stay when in Rawlins. The staff is always friendly and happy to help. The hotel and its amenities are well worth the money. It's also right off of Interstate 80; and is surprisingly quiet for having such proximity. I'd highly recommend to any weary traveller needing a night's respite.

This review could have and should have been a 5 star one. Except for the rude non service from the front desk. First was when we just simply asked for pool towels but received a curt and short answer of we dont have none. That alone wasnt a big deal. But we booked a king suite with the sofa bed. This is the main reason we stayed here but when we asked for an extra blanket to use with that bed we received the same very short impatient answer. The lack of service just completely changed the tone of the stay. And i wont stay here again.

I always enjoy staying at the Best Western, they have a great breakfast and the bedding is super comfortable. I wish that the pillows were a little more firm, but over all comfortable. I also found the hot tub to be extremely relaxing.

We chose this Best Western because they were serving a full hot breakfast and their hot tub and pool were open with no restrictions. This location was a half way spot for my sister and I to meet up with our kids for the weekend. We had a great time and were so comfortable just hanging out at the hotel

The staff was so rude to me. The room door to the outside parking lot had no seal on it, so we had to turn the heat up to 75 just to stay moderately warm. I checked in at 5am after delriving 20hrs, and paid full price for a room i could only stay in for six hours (which i agreed to). However, the maid service was beating on my door at 8am. The coffee maker in the room was missing pieces and didnt work. At check out, the desk attendant didn't even apologize when i explained all of these VERY REASONABLE problems.

My wife became ill while visiting Wyoming and was transferred to Salt Lake City Utah. I was driving her back home and stopped at this motel. Found my room to be the cleanest room, I have ever stayed. in at a Best Western. The room was large and very nice decor. The bed linens were very clean and smell clean as well as the towels. The lady who work the breakfast area went out of the way to help me when she out my wife was ill. The breakfast was very good. My room had a exterior door and I could park by my room. We enjoyed our stay there and will stay there again when we are in this area.

I there on a emergency and found my room to be the cleanest room I have ever stayed in. The bed linens were very clean and smell clean as well as the towels. Room was large and very nice and the bed was great.Room had a exterior door and you can park by your room. Breakfast was good and had a large section of items. The lady who handles the breakfast was very friendly and went out of her way to help me when found out my wife was sick. I would recommend this motel to my friends.

Wonderful rooms if you are traveling with your pet. Easy access to outdoor area. Rooms are spacious and clean. Bed was very comfortable. Front desk was very warm and friendly. Absolutely would stay here again!

I am always treated like a valued customer and any of my needs are always met. I would definitely recommend Best Western as a whole to anyone looking for a nice place to stay. The rooms are always clean and provide oll of me travel needs while I stay.

Staff at front desk were great. Clean room sticker was missing from door notified staff and they said they ran out and room was clean. Upon entry to room food crumbs and popcorn all over floor. Desk and chair was covered in dirt. Sink was dirty and soap dish was used. Bathtub full of dirt and excess body hair. Towels were fresh and beds were fresh they just didn't finish cleaning the room. Hope I don't get covid from this stay.

I really appreciate the staff for going above and beyond, especially during the whole pandemic! They keep the pool, bar and restaurant open and offer a great breakfast compared to most motels during all of this. Plus they are small town friendly which is a nice touch! Thanks everyone from BW!!!

This was my first time traveling during the pandemic and I am impressed! The rooms were all sealed with a ‘cleaned and disinfected' sticker that wasn't broken until the door was opened. The rooms were super clean and quiet. The hotel staff were super friendly and super accommodating. We ordered pizza from a local business and were told the front desk would call. The phone in the room didn't work so they called us on our cell to let us know it arrived. Breakfast was AMAZING. Not what I expected from a continental breakfast. A staff member even offered my 3 year old a type of cereal that wasn't put out. He was incredibly friendly and made my 3 year old smile. This is definitely a place I'll visit again. As a bonus, the hotel convenience store had a great selection at an affordable price!

Nice rooms and very logical pet friendly rooms. A door to the inside hall ABSD a door right out to the parking lot and pet area. Absolutely one of the best designed rooms for your dogs! Helpful and friendly staff, lovely pool. Easy access on and off the freeway. The only issue is I thought the bed was extremely hard. Other than that, we'll stay again!!

The front desk was waiting for us Jamie was great ! Under the circumstances of COVID-19 All precautions were taken to see that everyone was protected We were very impressed about the UV Sanitation precautions that the Hotel provided

The cable never works and every time I am there the tub has hair in the drains. I love the house keepers very nice people the maintenance guys are nice. The breakfast server is wonderful very friendly.

This place was fantastic. Very clean. Friendly staff. Breakfast was great!!! Even with the Covid modifications a hot breakfast was served safely. I was impressed that a "clean" sticker was across the door that let us know it had been sanitized. We would definitely go back.

This Best Western had everything! The suite was clean and extra care had been taken due to COVID 19. The sheets, bedding, pillows, towels were fresh and new. The beds were comfortable. The pool was amazing and the hot tub helped my back. The staff was friendly. I was able to wash my clothes! AND to top it off, breakfast was amazing. Far beyond the granola bar, my mini omelet, sausage, and pancakes were delicious and such a treat on my journey from the east side of Michigan.

This trip was set up fairly fast everything work like it should The front desk was very helpful the rooms were clean with a little sticker over the door saying it was sanitized check out in the morning was was great and the use of Internet was very helpful trying to Catch up on business

We are traveling cross-country to return home, so this was probably our 9th hotel stay during our travels. I have been choosing hotels that are taking extra measures for cleaning because of COVID, and we are now traveling with a dog. We were given a pet-friendly room with a very soiled carpet, faucets on sink and tub did not look clean, shower water was very noisy, and we were missing soap and shampoo from our bathroom. Our room did have an outside entrance which was convenient. The beds were comfortable and the breakfast was adequate.

While making a long trip alone, wasn't sure where I would decide to stop for the night. I prefer Best Western and was happy to find a Best Western in Rawlins. Also, relieved there was a vacancy. The lady at the desk was very helpful and efficient. The man working the breakfast area was great at his job and had a fun personality.

On a road trip across half the country, we stayed at this Rawlins location. The staff was friendly, the building clean and updated, and the rooms cozy with excellent beds. They have a full breakfast in the morning that justifies paying a little more for the room. Everything was in ordinance with pandemic restrictions. I was impressed with this hotel! It was a great place to rest after a day of driving with two small kids. They especially loved swimming!

Took necessary precautions for COVID. No elevator. Hand sanitizer everywhere. Required masks. Rooms with a.c. Vented from the outside. Helpful staff. Comfortable beds. Signs of aging, but well kept and clean.

The hotel Staff was amazing. The rooms above and beyond normal hotels even better then the Hampton INN at which we stayed during our trip. Breakfest was supreb and many things to choose from. All food was indivdually wrapped, hot and someone to serve us. I was amazed with our stay. OH and the room was amazing and I loved the large closet and sink that was not in the bathroom so I could do my hair while the boys showered.

Took a chance to try something different and was so glad we did. This is a motel right out of the golden days of Route 66 motels. Great staff (Desk - Brenda/Dinner-great dinner waitress/bartender(night of June 25) and the breakfast cook provided one of the best motel breakfasts of all time. Did not get his name, but he reminded us of Woody in Toy Story. Great guy, cook and so funny.

If you have anything other than a dog or cat dont waste your time. We had purchased a portable perch for our lazy will not fly bird. Because they discriminate against birds and other pets, we had to elsewhere. I asked for a room away from everyone with an outside door as well because of my small dog. I don't have an issue paying for pet charge. When you have a list of what's prohibited, NOT PET FRIENDLY

There's not much in Rawlins so we didn't expect much from this hotel. We were tired from driving and wanted a clean safe place to stay at. We were pleasantly surprised at the great customer service and the cleanliness of the rooms.

We really enjoyed our time at the hotel. Staff were kind, accommodating, and helpful. Beds were comfy and the AC was highly efficient. Appreciated the lighting over the vanity. And the decent sized mini fridge and microwave. 10/10 would stay again

Great Customer Service! Clean rooms with perfect amenities. Beds were comfortable and a great room setup! I love the additional pillows and towels that are provided without having to ask and instead of the standard two pillows & two set of totals. Might sound cheesy but I love that they provide a specific dark towel for makeup removal. I feel so bad when I feel like I'm destroying a hotels prestige white towels but a girls gotta do what a girls gotta do! Very nice touch. Best Western has really stepped up there game! I will be signing up for their membership program as I am a point hoarder (lol)! Would recommend

We had to stop for the night because of black ice on the interstate. We found this hotel to be seriously excellent. The rooms are very clean and so comfortable. If you look at the pictures on their site they are exactly how everything in the hotel looks. We had a wonderful dinner in their restaurant. And there is a full breakfast buffet in the mornings. We found every one of their staff members to be so friendly and extremely helpful. In the morning when we were getting ready to get back on the road one of the women behind the desk helped us navigate the computer to check the road conditions before we left. Excellent customer service!!!

We were desperate for a room when roads were closed because of weather. The handicap facilities in this room were excellent. The staff were knowledgeable and friendly. The restaurant on site was very convenient and the food was delicious

Was impressed with the staff and the ease of signing up for rewards program. The staff was great for checkin and out! Breakfast was hot and good choices. Clean area and a good cup of coffee. Maintenance was very timely about fixing my remote.

A great stay in Rawlins, Wyoming. Easy access to the highway. The staff was very friendly and helpful. Room was very clean and the beds were great. Both the restaurant and breakfast had very good food.

Had traveled 900+ miles in 2 days and my cat was as ready to be off the road as I was. At departure time cat went into hiding but maintenance solved dilemma!! Staff were all pleasant, breakfast was above average. Room decor was restful. Many amenities were available that I didn't take advantage of. I will stay at this motel again and recommend it to travelers as well as to business representatives.

If you need rooms please pick this one. The service is amazing and the staff really cares. I'm sure HR only picks the best of the best and trained by managers who really care as well. If I had a problem they were the first one to fix it without even being asked.

Arizona to Canada is a haul, especially with kiddos and closed highways. We stayed here twice on a recent trip. The staff is amazing—from the lounge server and amazing breakfast attendant to the front desk staff. They made a tough situation fun. The sidewalks outside the rooms are slippery but the staff addressed right away.

On our way back to Michigan, Interstate 80 was shut down. We were lucky to get a room and even luckier to find such a very nice hotel. There was a restaurant right there in the hotel that made it so much better than driving to another place to eat. Very cool decor with lots of wood, tile and granite. Our room was very large and clean, also nicely appointed decor. Very comfy and relaxing atmosphere.

While waiting for the roads to melt, wind to stop, sun to shine, (even a little bit)........................... . Keeping our lives OFF the line, we were warm and comfortable! Very thankful for the great personnel that saw to that.

My husband and I got stuck in Rawlins due to road closures from the blizzard. We were pleasantly surprised by the Best Western CottonTree Inn. We had our two dogs with us. The pet friendly rooms had access doors right outside. The rooms were clean and we had a great nights rest!

My wife and I have stayed at this motel about three times on our travels across Wyoming. It has a pool, hot tub, comfortable rooms, a lounge and nice restaurant. Once you get there you do not have to leave. The food is very good from burgers to steaks and prices are very reasonable. I really enjoy the fact that no room's doors open to the outside. There is a hallway all the way around the building. You will enjoy the large rooms I always find the beds here very comfortable and the showers work very well. Your stay here will be very pleasant.

The breakfast was the best hotel breakfast I have ever had. The staff were all super helpful and professional. And let me tell you about the mattress, super comfy! I looked forward to going back to the hotel to crawl into it.

The lady that checked me in stole money. Do not pay cash and card . She double dips ! Can't believe a hotel organization would have someone dishonest working for them. I highly suggest staying somewhere else !

On our way to Grand Teton National Forest, we spent a night here. We wanted to drive through Wind River Reservation, so Rawlins was the perfect stop from Colorado. The hotel staff was super nice and welcoming. Our standard room with queen beds was clean and spacious. Bathroom was clean. We had no complaints. Breakfast was good with friendly staff. Check-in and check-out went very smoothly, especially if you are a Best Western member. Will definitely stay here whenever we are in the area.

no reservations when stopped speedy check in, directions, friendly staff. when asked if eating establishments around noted had a lounge with menu, this was wonderful did not have to leave building to get a hot supper time to relax before going to sleep for the night. beds were very comfortable and room was spacious with 2 entries easy access vehicle if forgot to bring something in and with weather could use the second door to walk in hallways to lounge to breakfast did have pool and hot tub did not partake in this thou.

It had been a rough day driving through an ice and snowstorm. We were very happy to get to the hotel although the person who checked us in was not very responsive. One of the other persons working behind the desk stepped in and gave us excellent service. From that point on everything was perfect.

Pros: The front desk people were very friendly and accommodating. The beds were super comfy, the linens and towels smelled freshly laundered, and I really liked the fact that there was a sink in the bathroom and a sink outside the bathroom. I also enjoyed the fact that you could choose a room with the door to the outside or inside. Cons: It would be nice to have a fan in the bathroom as the shower humidity never left the bathroom. Everything seemed pretty clean except the carpets were not that well vacuumed including and especially along the walls. Also, you could hear some kind of shooshing going on throughout the hotel -- maybe whenever someone used the plumbing???? The coffee for breakfast was not good and that is the most important breakfast item for me. This 4 rating does not include their hotel restaurant (Turnbuckle I think was the name of it). That rating would have been a minus 100. Talk about pathetic. I asked the server what is the best thing on the menu, and she suggested the Chicken Alfredo and I could barely eat it it was so bad. The chicken in it was like pressed and formed or something--not good--and for a premium price. I should have gotten a clue when both people beside me left all their chicken in whatever dishes they ordered. Most people left without eating much of their food and didn't take a to-go box. That is one nightmare you don't want to carry home with you. I would stay at the hotel again, but under no circumstances would I ever eat at the hotel for dinner again.

The beds were comfy, showers hot, and breakfast was set out early. The cook was in the breakfast area the whole time we were there that morning answering questions and joking with folks. I thought it was a nice touch. I usually don't get enough to eat at hotel breakfasts, but this one had a nice set of food options including well-cooked eggs (not rubber), waffles, fresh fruit, and decent quality coffee.

A last minute change of plan to our route from Jackson to Denver meant we needed accommodation on Highway 80 at Rawlins. This hotel proved to be an excellent choice. It was easy to find, our room which was very comfortable and parking was right outside. The pool was an added bonus providing an opportunity to relax in the hot tub.

This hotel was an utter disappointment due to very unclean rooms! We pray the manager takes care of his housekeeping issues so that problems like this never arise for future customers but as for us, we will never step foot in this establishment again! Nic, at the front desk was a God-send! Had it not been for him we would've left immediately! Bathroom floors were covered in hair and room floor was a nighmare, food crumbs everywhere!

We had to find a hotel/ motel quickly for one of the nights on our trip from Colorado to Yellowstone. We were lucky to find your establishment as it was lovely and clean and friendly! I'd recommend this motel to anyone!

The hotel was clean, nice room and great staff. the price was great compared to other hotels we stayed at on our trip. The breakfast was good and the staff member who ran the breakfast was helpful and friendly. We had no problems at the hotel.

On 09/10/19 I stayed at the Best Western in Rawlins Wy as I was assigned to for work. Within 24 hours, there were 2 unauthorized entries into my room. The second one was just after I fell asleep at night. I awoke to someone trying to enter my room, and trying to force the chain that was latched on the door. After dealing with the individual attempting entry, I called the front desk and asked if somebody was given a key to my room. Brenda answered that she did in fact give a key to a random individual that was not a guest in my room. When I asked if anyone could just walk up and get a key to my room, Brenda hung up the phone on me, mid-conversation. When I called back and asked for a manager, Brenda told me that there wasn't one there. I barely slept that night, as I did not know who Brenda might give a key to my room next. I am a disabled combat veteran, and I work at a prison. I have received several death threats while working at the prison. At approximately 0700, I went to the front desk to ask for a manage. Again, there was no manager. Rebecca was at the front desk and gave me the business card of the General Manager (Casey). Unfortunately, Casey only works from 0800-1600, and I was in town for a Mon-Fri conference that was 0800-1700 each day. So I called Best Western Corporate to file a complaint. The person I spoke with at Best Western Corporate said that they like to let the locations handle any issues that arise. Unfortunately, Casey doesn't care enough about the business to come in a few minutes early, or stay a few minutes late. So he sticks to his 8 hour part time work for a 24 hour business. Casey also can't possibly hire a manager to work the remaining 16 hours that he isn't there. I guess this is just how Best Western treats disabled combat veterans on and around the anniversary of 09/11.

Pro: Clean, friendly desk staff, very good breakfast. Con: No elevator - my wife and I, in our eighties, were given a second story room and had to schlep our luggage up and down the stairs. Air conditioner was noisy. Hallways were uncomfortably hot - the room air conditioners dump their heat into the hallways.

We were traveling with our cats and this pet-friendly location had an entrance to our room from both the inside and outside of the hotel. We were able to park right in front of the hotel room and bring our cats in easily. Staff were all friendly and helpful and the room was nice and clean. Breakfast was excellent quality with friendly service.

Clean place. Rooms had standard layout and were quiet. Staff was friendly. Breakfast was quite good and the area was clean. Not many options in Rawlins, but this seemed to be the best one. Would use this hotel again.

I do not understand why no one has mentioned the awful smell of the rooms. I say rooms because we were originally given a room that smelled like a cat peed in it and because this hotel allows pets I assumed that may actually be the reason for the odor (I have cats I like cats) We asked to be moved to another room that smelled worse ?!? (Also there was trash already in the trash bin. It was only a soap wrapper but still) Honestly if you are at all particular to strong odors do not stay here. We didn't leave because we got here at midnight (later after switching rooms) and are exhausted after a long day driving cross country or we would have turned around and found another hotel.

The entire experience was under par, however the room was not as clean as it should have been, the breakfast was so so. Overall not worth the $150 range charged. We stayed in the Rock Springs Best Western a week prior and it was great, we made this reservation based on our experience in Rock Springs.

Would not go back, the door lock did not work. There was no control for the TV and the lounge was so poorly run that three wait staff serving about 6 tables including my wife and I could not take the time to even offer us water in 15 minutes. We walked out. Manager promised a refund and have not seen it yet.

The staff encountered here was excellent! However, the room was just average and not very quiet. Parking lot noise and water from other rooms sounded like it was right in our room. The outside and lobby look fresh and new but the rooms were tired looking. Price paid was high for the room.

Was there for work. Rooms were very clean and comfortable. They worked hard to be sure that we had everything they needed. There Breakfast is awesome. The gentleman that runs it greets each person with a smile and a funny joke. Will definitely be staying there again.

My family of 6 stayed here for a night and was concerned about how much room we would have, but the hotel gave us a fold out bed to put in our room. Staff is super nice and the rooms are clean and neat. I will definitely stay again.

We arrived into town without a reservation and were not feeling overly optimistic as we drove through Rawlins but on securing a room at the BWCottontree Inn, we were pleasantly surprised by the room which was huge, new and clean. We were tired after driving for hours so were relieved to find the hotel had a bar and restaurant on site with friendly staff and the pool was great for the kids.

Great location. Extremely friendly staff. Room was clean and the bed was very comfortable which afforded me a great night's sleep. If you are travelling through this area, I would highly recommend this hotel for your stay.

Booked this as a halfway point between Yellowstone and CO Springs. A lot of hotels in Rawlins have poor reviews other than this one. We got in late ( around midnight ) but had a pleasant, fast check in. Room was large and clean, no complaints there. Quiet hotel and wonderful breakfast spread. An added bonus was how close the hotel was to gas stations and food as well.

Outside the hotel looked so-so but inside is freshly renovated! Beautiful hotel with a great pool & spa! Restaurant and bar at the hotel are both great offering great food and very friendly staff. Definitely stay here if you're in Rawlins.

Quick stop in for a night of sleep midway through our trip. Was not disappointed. The interior of this Best Western is amazing. Modern Rustic. Our room was spacious and clean. Everyone we encountered was super nice. I want to give a special note to an employee who went above and had great customer service skill. Dan, who worked the breakfast that morning was great. I travel alot and have never had customer service like this at a continental breakfast. Not only was the food great, but Dan was great at making sure everyone had what they needed. He cleared plates, asked if anyone needed anything and was such a joy. I really enjoyed this personal touch. I would definately stay here again not just because of Dan, but this BW was beautifully remodeled. Thank you for a great one night stay.

Great hotel in a good location. Extremely friendly staff. The lady at check-in was especially helpful. I am sorry I did not get her name. We enjoyed a great breakfast the next morning! The Internet was fast which I enjoyed. The beds were comfortable which helped create a good nights sleep.

From all appearances, this property looks quite nice. Our major objection was the commode. For some unearthly reason, it was set very low to the floor and you had to squat down to the seat. We are in our 70's with bad back and knees and it was difficult to get up off it. It was very uncomfortable. I don't know if all the rooms are this way but you should inquire before booking. Everything else was fine. We ate in the restaurant and had a good dinner.

The hotel itself was nice and clean. Finding my hotel room was a little confusing at first but once you understood your starting point it got easier to find your way around. Everyone on staff was very kind and professional. The rooms were clean and bed very comfortable. The breakfast was food was hot, plentiful and very good.

We were nicely surprised to find the hotel to be more than we expected. The rooms were nice, clean and updated. The breakfast the next morning was good typically breakfast fare you find. The bed was comfortable. The staff was very friendly and accommodating. We would certainly stay her again when we are in the area.

The hotel is pet friendly which was a plus for us. We were given a room at the far end across from the pet area. The room was clean, in need of some updating. Uniuqe to this property was you could park outside of your room and access it as well as a second door to allow you access from inside the hotel as well. Overall for an older property that allows pets it's not bad. It is a really clean hotel.

The lobby and rooms had modern decor as well as a great staff. They did everything for me from setting my wake-up calls to providing me with directions on how to get to certain places. Their wi-fi was surprisingly fast.

Check in was easy and the ladies at the desk were a delight. Room was nice & bed was comfy. Continental breakfast was one of the best we've had. The gentleman in the breakfast area greeted everyone that came in & pointed out what was available for breakfast. Would definitely stay here again.

Another late night arrival. Super helpful staff. Truly enjoyed the in-house restaurant. Even though the wind was howling madly inside the building was totally quiet. Another early departure but the breakfast and service really helped start us off. Plenty of truck parking.

Incredibly nice ladies at the desk for check in and check out. Breakfast area manager is a hoot! Pretty good food with genuine plates and flatware! Good coffee also. My room was very nice and very clean. My only complaint about the whole place is that I was so far away from the lobby/breakfast area. Maybe they can install an escalator during the next remodel! Actually it was good exercise for me. I will absolutely stay here again when I am in Rawlins. Great room, great people and convenient to the interstate and eating establishments.

We stopped here in an unplanned emergency stop when we got caught in a snow storm traveling down I-80. Staff had us checked in in no time st all. The restaurant stayed open late to serve many late arrivals. Clean hotel, great free breakfast in the morning. Very excellent experience in unexpected circumstances!

Have been staying here a lot for work. Very comfortable and clean. Would recommend to anyone! room is clean, breakfast and coffee is great, and internet works pretty well. Not a bad place to stay if you have to be away from home.

Breakfast area and lobby is really cute as clean. My daughter and I stayed at a nice room and the workers are really kind. Good hotel to stay at overall. Gym was very clean. Also, we did not go to the pool, but there is an indoor pool open 24 hr

The Best Western Cottontree is in a great location in Rawlins right off of I-80 and right next door to a restaurant, gas station and other local shops and services. Our stay here was an unplanned blessing. We'd been traveling for 7hrs that day already and had 400 more miles to go until our planned stop for the night. I wasn't sure if I could stay awake much longer, but then there was a closure on 80 East due to a high wind advisory and blown snow.We were instructed to take an exit in Rawlins, and pulled up to the Best Western with fingers crossed hoping it was a pet friendly location. I hopped on BringFido and low and behold there was the BW Cottontree at the top of the search results! I quickly booked because I knew with the closure rooms would fill quickly. Before even getting inside, my dog and I were greeted by friendly staff headed to their breaks, so we knew we were at a great place. The lobby was beautiful and the staff were incredibly kind to us, checked us in right away, and let us know about all the amenities (including their own restaurant and bar and an indoor pool!). We were so exhausted that we had to ask a second time how to get to our room, but when we got there it was spacious, comfortable, and spotless. We were able to park right in front of the room and enter and exit from the outside instead of walking all the way from the lobby. Having the door to the outside also made potty breaks quick and easy (it was below freezing so that was really convenient). Checking out was a breeze and we were able to get an extra hour of much needed sleep thanks to the 12pm checkout time. The goodie bag was a nice touch and the day staff were just as kind as their evening staff.I highly recommend you stop in Rawlins and stay here at the Best Western Cottontree, whether or not you're traveling with a four legged family member!

Near the Interstate, good thing since the Interstate was closed due to weather. Room was clean, quiet and moderately priced. Check in and check out were easy and the Staff is GREAT! Breakfast is good and the floor show is even better! Ok so it is not a floor show but the gent you encounter is amusing and a nice kind gent.

We were traveling and found this hotel online they had a great rate, we called and asked about the rate and if we needed to book online to get the price. They told us they would honor anything we saw online. When we arrived the staff at the front desk were very welcoming and gave us a welcome gift bag which included 2 waters, a candy bar and some chips. About 30 minutes after we arrived they called the room to make sure we were comfortable and if we needed anything.The hotel is very nice, the rooms were spacious, clean and comfortable. They have a great free breakfast that includes a wide selection of food. The food was properly prepared and hot and fresh. It included Cheese Omelets, Biscuits and gravy and sausage patties. They had fresh muffins in 4 flavors that were very tasty, I wish I would have grabbed a few more to go. At checkout they also let us grab a to go bag which included water, fruit and a granola bar. Everyone from the front desk to the person running the breakfast was very friendly and made us feel comfortable. I will definitely stay there again whenever we are in that area.

Our room was clean and good-sized. The hotel was very well maintained and the breakfast area was very nice. The breakfast selection was excellent and the attendant very personable. After a long day of traveling, this hotel was perfect for a good night's sleep

Check in was easy. Hotel was like an old motel with doors to an interior corridor and windows from the room to the corridor. Room was a good size and fairly comfortable. Lounge was closed for the evening for a staff party. We were at the back of the hotel so no noise issues. Breakfast was good with really friendly staff and a really nice breakfast room setting. Fairly priced too. Would definitely recommend. .

This BW is one of the finer BW's I have had the pleasure to spend the evening. It started as we checked with a super pleasant experience with an upbeat, informative front desk attendant, Genevieve. Our room had a king size bed with ample pillows and it was , oh so comfortable. The shower head was adjustable with ample pressure. Great morning, warm shower. My last "top shelf" item has to be the breakfast. Dan, the person preparing the great breakfast, is out front helping you enjoy your morning experience. The food items are ample and delightfully displayed. Dan converses and jokes with you as you enjoy what he has to offer you. He is truly proud to offer you a pleasant morning.

We stay here every year on our way south for the winter. Have never been disappointed. We will be staying there this Saturday on our way south. The staff is always very pleasant and eager to help in any way they can. Rooms are always nice & clean.

Overall a great stay. Loved they had an on-site bar and restaurant with a full menu. Breakfast was good..lots of options with real plates!The room was big, thick towels and comforter. Spotlessly clean. Everyone was so friendly. Will be staying here again!

No Elevators.. Room was nice, and was missing a few things that the front desk quickly took care of. The lounge was nice.. good food.. waitress was the bartender.. she was amazing... breakfast was very nice and a great way to start our day..

This hotel is a little off the Interstate so there is no highway noise. It appears to be an older building that has had some very nice upgrades. The real surprise was at breakfast in the morning. WOW!!! - they has REAL plates and REAL silverware. What an oddity in today's world. The breakfast attendant was extremely helpful and clearly proud of his food arrangement each morning. Easily recommend this location to anyone traveling thru Wyoming.

Very nice motel and staff. If I ever have an issue it is dealt with promptly and professionally. I go for work with the highlight of my trip the motel stay. I would recommend anyone traveling I-80 to stop for a stay, especially in a blizzard.

Such a wonderful place too stay. We had an enjoyable evening even though the weather was a little chilly. The staff was so very helpful and personable. The food was good and the drinks better. I would recommend this establishment to all travelers.

This hotel is away from the freeway and quieter. The building is older, but everything has been updated. The room we were in was a king and quite small but there was room for a chair and ottoman. I think many of the other rooms with two beds were larger. The room door opened to a hallway. The hallway opened to the parking lot. That helped with the noise. There was a nice pool, hot tub, and fitness center. The bed in our room was fairly comfortable. There was a larger mini-frig and microwave. Oddly, the sink counter was high and the toilet was low. Overall, it was a nice room. It was clean. There were some some areas that needed attention. There were some spots in the hallway by the outside door, and the trash can in the breakfast room looked a little grubby. The laundry room was large and had lots of equipment. The breakfast was a bit above average with lots of choices and some good bacon. The attendant in the breakfast room was very friendly and helpful. The housekeeping staff was helpful, too.

The rooms are quiet, the food is good and there is a road on the north side that isn't traveled very muck which is good for walking/running/ biking etc.--The local high school and others use it to jog on. There are restaurants and connivence stores within walking distance.Nice place to stay.

We stopped at the Cottontree Inn on the way to the Grand Tetons. Rawlins is a small town along I-80 and this Best Western is a hidden gem. I have never had such a wonderful experience with a hotel staff. Estella at the front desk went way way above and beyond to help us and make sure we were set for our upcoming adventures. We had dinner at the lounge that is adjacent were we were greeted with more friendly, welcoming faces. The rooms are super clean and the beds comfy. If you are on the area... stay here!

First the not so good. We did not have reservations as we did not know how far we would get that day. When we arrived in Rawlins I googled BW, found this hotel and the rate but did not book it as we were there at the hotel. The lady at the desk was very pleasant but said in order to get the special rate I would have to do it online. I had trouble because I mistakenly told it 2 rooms and I couldn't correct it. We ended up accepting the higher rate she quoted us - i understand there has to be rules. The thing that did affect our stay was the room had a window that was in the hall and because of the window treatment design I couldn't totally block the hallway lighting. But I will tell you we also stayed here in 2016 and will stay here again if the opportunity arises! It is a pleasant facility, great staff and possibly the best breakfast ever — including whoever does all of that work. So even with a couple of bumps in the road we would do it again! Thank you BW Cottontree!!

We were traveling thru the area and looking for a place to stay. Checked out reviews and decided to stay here. Staff was very friendly. Ended having to book room online to get cheaper rate, the front desk couldn't match price. The room was good sized and quiet, two queen beds were very comfortable, in room microwave/refrigerator, charging station worked out good. Breakfast was excellent, one of the bests we've come across during our travels. On site lounge and restaurant. There were a couple of restaurants in walking distance.

Everyone was so nice they have a great lounge we were able to talk with other travelers The restaurant food was greatHotel was clean beds were very comfortable loved the pillowsWould definitely recommend this Best Western

Great service, food (especially the meat loaf), and friendly atmosphere. I especially liked a local or regionally produced dark beer partially named ... Bombardier ... We were pleased with the room. We'd definitely stay here the next we pass through Rawlins.

For the money, it is a great hotel. They have Wifi and a great lounge with good food. They also have a hot breakfast in the morning. Its pet friendly too, with a $20 dollar non refundable fee. Its right off the highway 80 and easy to get to.

This was an overnight stop and for that purpose was fine. However, our rooms faced into a corridor/walkway, and although the corridor itself had a window, it would have been easy to get claustrophobic. The room was otherwise quite spacious and reasonably well fitted. Staff were friendly and helpful The pool was very nice indeed, although a shame the towels provided were not very big and there was no shower or changing facilities.

Came to this place during our roadtrip for a night or two. It didn't start well. Although I could not find my Best Western 'Silver' member card I asked the desk person to find me in her computer. To my dismay she found no record of my membership. This left me a bit perturbed, although to be fair and honest my card has not been used for quite some time. That being the case the desk person honored my retired military ID card and provided a discount fir which I not only felt was the right thing to do but was very appreciative, Moving on, the room was terrific. Breakfast was okay with a huge selection. All in all I again will continue to recommend BE properties, especially this one The hotel ratings prompt below is not working. I rate all 3 categories a 4..

This property has been beautifully updated in the recent past. It is a wonderful place to stay with all the amenities including a wonderful restaurant. The fitness room is top notch. Staff is very friendly.

We went on vacation and decided to plan our stop again at this hotel because we had such a great experience last time. Hotel was excellent as always, however, the restaurant was lacking this time. Dan and Victoria was working. Victoria was busting her butt to try to take care of everything. She even had to go to the kitchen to help the cook. Dan is nice but doesnt get in a hurry for anyone, it seemed. We were greeted first thing by Dan saying no credit cards - CASH ONLY!! I just think he could have presented it differently. It kinda made me feel he did not want us there maybe because they were busy. I'm not sure Dan is my first choice behind the bar. He seemed to boss the people around but I'm not sure what his role was. Anyway, the food came out cold and Victoria was running everywhere to try to get things done. Had to wait on our drinks alot and just wasn't on key. Will we stay here again? Yes, the hotel is great, probably won't eat there again. Victoria and Mindi were there last time and it was much more enjoyable. Also, the breakfast was lacking too. The bacon was not done and no one was eating it. Tell the breakfast cook, that even though the bacon is pre-cooked, it still needs to not be raw. One of the reasons why we stop at BW is the breakfast, but we might reconsider this one and try another hotel.

The rooms were very clean and nice. Bed was comfortable, and every worker we passed said hello with a smile! The guy who is over the breakfast was exceptional! He was so happy and friendly and the breakfast was very good and clean. We would recommend this motel to anyone!

Stayed July 2018 in a king room on the second floor. We are in our 60's and would have appreciated an elevator. The room was quite large. The bathroom had 2 sinks. The bed was very comfortable. Breakfast was really good, egg and cheese omelets, biscuits and gravy, sausage and all the typical fruit, yogurt, breads, etc. We don't mind paying a little more if the price includes a good breakfast and this one exceeded our expectations. My only suggestion.....we had bloody Mary's in the bar and they were very spicy, even for my husband who loves spicy foods. And they were $9 apiece. The bar wasn't very busy but service was very slow. Otherwise, this was a great place to stay.

This hotel exceeded our expectations and was a very comfortable bed and room! We came in last minute and they were able to get a room for us even though their computer systems had been down! It was delightful to take advantage of the pool the next morning after breakfast as well!

This doesn't appear to be a new facility, but it's well maintained, and quite large - room was spacious, large pool, lots of space to move around. Staff was friendly, bed was comfortable. Everything i needed.

Our car broke down in Rawlins and the great folks at Sportsmens Diesel and Auto repair gave us a ride here. Using booking.com we got a better rate than what the Sportsmens people could get for us. We ended up with a very spacious room with 2 queen beds. We didn't use the pool but the laundry room had 3 washers/3 dryers and a comfortable seating area just outside the room, close enough to hear when machines are done. The restaurant is part of the bar and was quite popular. Food great/reasonably priced. Breakfast in the morning is a bountiful spread and the chef is cheerful and chatty. Upon hearing of our car trouble, the staff gave many great recommendations for helping us find a replacement vehicle. In fact, every person we met in Rawlins is kind and helpful!

Well, we drove from Indianapolis, IN to Rawlins WY in one day. That's a long drive with three kids. Finally arriving at 2 am and Holly was working front desk and what a pleasant surprise. She was cheerful, super friendly and showed empathy for the guest that checked in as I was appoaching the front desk. A fully booked hotel with only an upstairs room and the guest had bad knees but was happy to get the room. I did call ahead and let them know we would be checking in around 12 am but ended up being around 1:30 am. We asked for a first floor and close to an exit door. Though requests are not guaranteed, we we granted an amazing room. It was super clean, fresh, and VERY spacious. Let me try and paint a picture hahaha. It was outfitted with two doors, techniqually three (lol). One to the outside, one to the inside corridor, and an adjoining room door (though we didn't need it :) ) Beds super comfortable and all the linens cute looking. There was a cahir with ottoman, microwave, coffee with enough sugar packets to accomodate the four packs of coffee (yay!), two queen beds, a table, desk w chair, and dresser w tv. We were on the back side of Best Western but it was fabulous!!!! We did not check the pool out. We were informed prior to checking in that the hot tub is out of commission right now. We did not have the time to check it out. Checked in at 1:30 am and out abt 7 am. Thought about it though because it is open 24 hours. Now, the real treat, BREAKFAST. Dan was a charmer as well. Great attitude towards everyone, cracking jokes, and very attentive. Made sure all foods were well in stock for a very booked hotel. Well, there was allllll kinds of scrumptious foods!!!! Real plates and silverware. Paper was available if needed, but real dishware for a breakfast was very nice. The variety was really excellent as well. Not only the usual apples, oranges, bananas, pasteries, waffles, and cereal but much much more than that. There was french toast sticks, bacon, real fried potatos, three kinds of eggs (scambled, cheese omlete style, and boiled), cooked oatmeal with extra trimmings to add into it (yum!!), and fresh cut melons with grapes and pineapple. I must tell you everything was absolutely great. I think I sampled some of everything. Now to checkout. Yep what a pleasantry. Super fast and really easy. Would definitely stay again. Would definitely recommend. ****side note cheapest place to buy fuel for miles and miles is exit 311 $3.08 per gallon) or exit 386 ($2.99 per gallon on South side of freeway). We use diesel fuel & in Rawlins it was $3.45 a gallon, boo (lol).

I tend to stay here more than any other hotel in Rawlins , they are the cleanest, kindest, and I feel the best at keeping your privacy just that, yours. Quiet area, even with a main street out front. Best sleep I get when on the road.

Traveling alone with 3 kids, this hotel was clean, friendly, updated, and easy! Having a door to the car and a door to the hall made packing easy! Breakfast was great. I would seek out this hotel to stay here again! Very affordable for what you get!

My husband and I arrived last night at 10:40 pm. When I got to the front desk to check in there were three people waiting ahead of me. I had made a reservation online which helped when it was my turn at the counter, however, by that time there were three more people behind me not counting the gentleman that waited for a bit and then left. Karon was very professional and did her best but they simply needed another counter clerk. Between all of the people waiting to check in and the phone ringing, she had her hands full. It took about 20 minutes to check in. Our room was very nice, spacious and clean. The bed was comfortable, there were plenty of towels, and the air conditioning kept the room at a comfortable temperature. The real jewel of our stay was Dan and the crew at breakfast. The food was good and there was a nice variety, but when Dan met us with a handshake and a welcoming smile it elevated our experience from mundane to exceptional. Throughout our breakfast, the crew was attentive and friendly. They clearly understand the value of making guests feel welcome and appreciated. We left the hotel feeling happy with our stay even though we ran into the same problem others have mentioned with the advertised price online being about $60 cheaper than the price we were actually charged. Overall, I would recommend this hotel for the spacious rooms and professional, friendly staff.

We decided to try and stay at affordable options on our road trip to California. We had booked a room at the local econo lodge, and made last minute decision to stay at the best western. It was TOTALLY worth it. Pool isn't huge but it's nice. The room was bigger than expected. The staff was great. If you want a 5-Star hotel, this isn't your place. If you're looking for a place to sleep that isn't dumpy and not spendy... this is a great option!

Price online advertised is $95-105... actually,$152...no elevator and I'm 69 years old...rooms nice, pools nice, pleasant bar/restaurant...on phone stated they matched advertised price...not once you arrive, bad part of town and 1 1/3 back to better hotels

This hotel is badly in need of a remodel. Although reasonably clean, it was not up to our minimal standards. I usually disinfect bathroom and TV remote surfaces in hotel rooms upon arrival and don't often find them to be dirty, but this time I noticed the tile floor adjacent to the bathroom area was pretty dirty, and worse, I found a few hairs in the bathroom left behind by previous occupants. The odor coming from the AC was unpleasant, suggesting there was probably mildew in it. Breakfast included eggs, bacon, breads, fruit, etc., but none of it was well prepared or presented (although coffee was pretty good). Positives included a professional staff, a spacious room, a second sink separate from the bathroom, extra coffee packs, large flat screen TV with many channels and movies, a comfortable mattress, and in our room two entrances (one to the parking lot). If the room price was $80 or less, that would better justify the conditions.

Clean, comfortable and quiet. I asked for a quiet room and was given exactly what I asked. Breakfast was VERY GOOD. Lots of choices. I would highly recommend. Close to the highway but not too close. The pool Looked very inviting. The rooms are large and up to date. No complaints about anything. Perfect.

I have stayed at this hotel on business for many years. The last few years have been the worst experiences ever. Example: Last night there was one person to bartend and serve food. It is tourist season and the restaurant was busy. The manager asked if she needed help and walked away. I saw him moments later at the reception counter with another receptionist not a customer insight. This is just one example of the service you can expect to receive. The same day my room was made up and they didn't empty the trash, which was very full? The list goes on and on.... If, however, you don't expect anything except a place to sleep, then it's a viable option. I will be staying at the Hampton or Holiday going forward.

Stopped here after a very long day of riding, Front desk employees were friendly and accommodating. Rooms were fairly priced and nice, and clean. Waitress in the lounge was fun and food was good. Wonderful hot breakfast included.

We needed a room with 2 queen beds for 2 adults. Was given a price of $199! No way would I pay that much for a night. Funny how the price came down to $119. We were put in the older section and had to walk quite a long way to the pool and breakfast. We are all in our 70s and that was a long walk.

We stayed here last night, while on our way to yellowstone. Check in was quick and easy. We had reserved online, which helped. The hotel was clean and updated. Our room had a king size bed and a sofa bed. It worked great for my husband, myself, two teenagers and a toddler. The room was very modern and clean. I loved the pillows and linens were very comfortable. The selection for breakfast was very good. The staff was extremely helpful and professional. I would definitely stay here again and highly recommend it.