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Best Western Hotel & Casino Kamuk, Quepos

3.5/5  - basé sur 331 notations.
Av Central, 00018, Quepos, Costa Rica - See map

Come experience summer all year long at this full service beachfront Quepos, Costa Rica hotel, casino and spa near amazing scenery, recreation and nightlife. The Best Western Hotel & Casino Kamuk in tropical Quepos, Costa Rica, is minutes from Manuel Antonio National Park and steps from the Pacific Ocean. This Costa Rican hotel is equipped with luxury amenities such as casino, spa and a beautiful and private outdoor swimming pool complete with poolside food and beverage service. Guests enjoy comfortable, air conditioned rooms with cable satellite television with HBO®, Showtime® and Cinemax. Room service is available and many guest rooms at this beachfront hotel feature balconies. The Best Western Hotel & Casino Kamuk offers a complimentary breakfast in the hotel's third-floor dining room, Mira Olas Restaurant, where guests enjoy balcony dining overlooking the beach. The restaurant is open for breakfast and offers reasonably priced entrees including an authentic Costa Rican breakfast of gallo pinto or American style eggs and pancakes. Guests receive a 10% discount off dinner, served Monday through Saturday, with entrees including specialty seafood dishes as well as chicken, steak and pasta plates. Hotel guests may also bring locally caught fish to the kitchen to be prepared and served at no charge. Visitors to the city of Quepos experience a unique variety of available activities including surfing, snorkeling, pier fishing at the beach and exotic bird watching, hiking, monkey spotting and canopy tours in the lush rainforests. A helpful and bilingual staff is available to assist with activity planning including arranging for horseback rides, fishing expeditions, sailing, scuba diving, jet skiing, kayaking and river rafting trips. Guests spend evenings dining, dancing or gaming in the city's many nightspots. Make a reservation today and save at the Best Western Hotel & Casino Kamuk! Enjoy your stay!

Best Western

Hotel & Casino Kamuk

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Onsite laundry
    Onsite laundry
  • Casino
    Casino
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Guest reviews

In partnership with tripadvisor fr
based on 331 guest reviews
NOTE ISSUED
Excellent
75
Very Good
111
Average
83
Poor
36
Terrible
26
REFER TO NOTICE
Business Business
26
Couples Couples
108
Family Family
68
Friends getaway Friends getaway
65
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Restaurant on top"

5
01/06/2018

We went to the restaurant on top of the casino. It's part of the hotel and casino. It is really nice has great food. The view is fantastic and the scale is quite nice. May need to use your this Spanish to ask questions other than off the menu, but that's just part of the adventure. I lovely place and I highly recommend

HotelKamuk, Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest Your preference is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western Quepos"

4
19/05/2018

Hotel was neat and clean as well as our room. Support staff was friendly and helpful. Restaurant food was very good and reasonably priced. Happy Hour everyday from 4 to 6. Wait staff were very friendly and attentive. A special Thank You to Leo at the Restaurant who was very knowledgeable about the area and helped to decide on things to do when we were not fishing.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest Your preference is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me at (506) 2777-0811.

"Lots of noise at night"

2
29/03/2018

If you are heading to the Marina, this is a great location right across the street from the beach. At dusk, there are tons of birds making a beautiful noise. After this, the street bums come out and they often chat it up until after 6 am. You get to hear all of this along with some street parties and loud music. The front desk staff is not the most friendly team of individuals. The rooms are small but acceptable. The patio outside many rooms offers a view of neglect. The bathrooms have a terrible odor. The shower is large enough for three people. Breakfast offers pancakes or eggs and a small continental offering with pink yogurt. The beds are ok. Don't expect amenities, but the location is great. There are many local restaurants and pubs nearby. You must pay $10.00 to rent a safe and if you lose the key, you pay $75.00 more.

HotelKamuk, Guest Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Average hotel, smelly rooms and really noisy"

2
27/03/2018

Staff are unhelpful, breakfast buffet is limited but they offer two choices of hot breakfast. 1. Pancakes with eggs and sausage 2. Costa Rican breakfast of beans and rice with an egg. Both of these options are delicious. The big let down of this hotel is the rooms and noise. It is attached to a Casino and I suppose that attracts the crowds, except lots of noise if you are on the second level. Our room smelt like mildew and the shower temperature keeps fluctuating. We booked a standard room for a couple but they gave us a room with two singles. We asked to move rooms and we wanted to pay for an upgrade but they said the couldn't although they did offer to join our singles together. We kindly accepted this offer but they didn't end up doing it and when we asked why the reception staff said they just couldn't do it! I highly recommend staying in Manual Antonio which is 7 Km up the road, much better value for money that side.

HotelKamuk, Guest Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"We only ate here and wouldn't stay"

3
21/03/2018

We ate here because we found ourselves in the wrong part of town and needing to eat. The food was OK and the service friendly but the hotel and the surrounding area are not to be recommended. There is a very dodgy casino attached to the hotel that could appeal to certain punters (extra on the room apparently!)

HotelKamuk, Guest Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest Your preference is very important to us and we value your feedback. By telling us what you liked about your visit and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me at (506) 2777-0811.

"GREAT PLACE AND SERVICE"

5
18/03/2018

I went with my family some days and when we arrived the staff gave us a very good welcome very professional service. The place was fine according to the prices we paid and ordered. I want to thank Enrique who was always very attentive to our needs gave us a very profrsional service and was a very friendly person. The day of departure we did not see him to thank him that is why I give them to him by this means and we hope to see him when we return. We left happy and will return.

HotelKamuk, Guest Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
Dear guest Your preference is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact me at (506) 2777-0811.

"Not recommended,skip it!"

1
04/03/2018

Stayed for one night and it was more than enough. Unfriendly staff,smelly and noisy room, incorrect advertisement of free, secure parking (parking on the street) and dodgy area(many prostitutes) Only good points: good breakfast and shower. Skip quepos and especially this hotel!

HotelKamuk, Public Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bad"

3
11/02/2018

The room is very small, also the bathroom. Everything is old. In the morning the noise of the maids talking is like having them next to you. The pool is small and is not a beach pool. If you have another option, take it.

HotelKamuk, Public Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Very nice hotel, but the internet ..."

4
06/02/2018

With best western you get great rooms, clean, tv, air conditioning, pool everything. The only complain I got is the internet. Very poor signal, get disconnected often. I called the reception and they say is because my room is far so I got unlucky not a great answer!

"Okay, not horrible "

3
04/02/2018

We booked this hotel last minute since our initial booking did not work out. We arrived at 10pm and the area was a little sketchy since it is next to a casino but they have a security guard outside the hotel until 6am. He was extremely helpful and helped carry our luggage from the parking lot. The parking lot is located around the corner and you need a key to get in and out which can be annoying. The room itself is your standard room without a fridge. The bathroom was clean however we did see termites around the bed and on the table. The free breakfast was very good and made the stay better.

"Best Western Should be Ashamed"

1
30/01/2018

We stayed at the Best Western Kamuk in Quepos for three nights to attend a funeral and be close to family and friends. When the spouse of the deceased came to our room to share stories and photos he was detained in the lobby and told there was a $25 charge for him to visit our room. We explained the situation but the desk clerk insisted this was policy – not for an extra person overnight, just for someone to visit the room for an hour or two. At the time everyone was grief stricken and in tears … it was an absolutely horrific experience. A friend went on to explain that she had a room for two with only one person staying in it, that a group of us had eaten several meals in the restaurant. She mentioned that I have limited mobility and found it difficult to meet with people elsewhere. We were simply told it was hotel policy. The employee at the desk made no attempt to contact a superior about the situation. The charge was later cancelled along with an apology for the “inconvenience”, a statement that “the policy still stands” and an invitation to stay again. I can guarantee that will never happen. We lived in Quepos for six years and still think of it as home, but I will never be able to walk past the Kamuk again without reliving that horrible day.

HotelKamuk, Public Relations Manager at Best Western Hotel & Casino Kamuk, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great Staff"

4
19/01/2018

We were in Quepos fishing it was near the Marina. The staff was awesome. Yes it is very loud coming from the street but if you have been fishing all day no problem sleeping even the birds are very loud. Very clean everywhere. We had the breakfast and it's ok just ask if there is something you need. The restraunt cooked fish for us three times and it was awesome every time! Very safe with night security every night and he also was a very nice man. 2 or three ladies working but if you pay them no mind they will do the same for you. Again it is loud but we loved our time there. Grocery store next door. Ice cream shop connected to hotel. everything you need is very close by. Room was hot when we got there at 10 pm in the future we will call ahead and ask them to turn it on a couple of hours before we get there. Pura Vida!

"Nice hotel"

4
17/01/2018

We only stayed two nights as we'd made arrangements elsewhere for the two nights before, and four afterwards.(Had left a terrible hotel on Christmas Day morning). We were relieved that we could be accommodated at such short notice, given the time of year and holidays. Room nice, tea/coffee making facility. No fridge which surprised us as it is a Best Western hotel. First night, very little sleep as the noise from the Casino and street level kept us awake. My husband went down to Reception in the middle of the night to say we could not stay there the second night in that particular room. A message was left for the day staff who very kindly arranged another room for us. Our packed suitcases were moved while we were out for the day. Full marks to everyone! Much better night. Had to pay for safe though, so didn't bother. Nice balconies.

"missed every opportunity to be helpful"

2
08/01/2018

Disappointing Bad first impression - USD$7 to use room safe. Next day, Pool towel request denied if you intend to bring it to the beach. (Hotel policy) Only had hot water once in 2 days Last days request for late checkout @v 2pm met with a USD$20/hr charge.

"BW Kamuk - address to recommend"

4
05/01/2018

very good Price Quality standart, restaurant with a beautiful view, Food ok, close to downtown, Supermarket, Shops, bus Station, park and marina, free parking, WLan, small rooms but quite and really ok

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"Great Hotel Location and Wonderful Staff"

4
17/12/2017

I have stayed at the Best Western Hotel & Casino Kamuk, Quepos, many times and the combination of the location and very friendly staff, plus the overall value, make this a great location if you are in the area.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"Good option if staying in Quepos."

3
01/12/2017

We stayed here for three nights. The hotel is in a great location. Close to the bus terminal for a cheap ride to Manuel Antonio. Many good restaurants to choose from within easy walking distance. For those looking for a peaceful night's sleep, look elsewhere. The hotel is on the corner of the two main streets that run through Quepos. Almost constant noise 24 hours a day. Bring the ear plugs! Breakfast was ok. They limit you to just one egg per person. Not enough if you like to eat a big breakfast like me. On the bright side the wifi is very strong and fast. An absolute necessity for today's traveler.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"A jewel in Quepos"

4
30/11/2017

Small hotel in the heart of Quepos. Rooms and restaurant overlooking the Pacific Ocean. Bar and restaurant were very good as was the service... Reasonable priced also. Secur parking and walk to all the neat spots i Quepos. The best in town and I know because I loived ther 7 years.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"Exceeded my expections"

5
30/11/2017

I really wasn't expecting much, but this hotel was perfect. It's in the center of town, close to varies restaurants, super close to the main bus stop, and not very far from Manuel Antonio. The room I was in was great for me since I was traveling alone, and the breakfast was very good. The only issue I had was the AC in my room had stopped working, but the lovely hotel staff were able to accommodate me and changed me to another room with a working A/C. Be aware that the area around the hotel does get noisy, but overall this was an excellent stay, would definitely stay here again.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"Excellent Stay!"

5
08/11/2017

So many middle of the road reviews for this property. I found it to be a great stay. Fast checkin, very clean and comfortable rooms, ocean view, good restaurants with free breakfast, neat pool. The staff was 4 stars in all respects. Cable tv. I heard no noise except for the birds in the morning. I will give one good hint on booking. Go to the USA site for the pricing. It is much lower than booking direct. Dig deep and look for promos. The hotel wanted $85.00. The USA site was $72.50, but digging deeper they had a 3 night promo for $56.00 plus tax! I saved about $100.00 by just digging deeper.

HotelKamuk, Front Office Manager at Best Western Hotel & Casino Kamuk, responded to this review
We would like to thank you for your review about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"Good hotel in Quepos"

3
23/10/2017

My brother and I recently stayed at this hotel for five nights. This was a fishing trip where it's pretty much eat, sleep, fish and do it all over again the next day. We had one of the deluxe rooms with a view on the fourth floor. The room has a nice view of the water and a small balcony. The only down side is it overlooks the main street through town which can be a noisy, especially on weekend nights. But, the rooms were clean and we had no other problems. Our stay came with the free continental breakfast which other than the usual fare, came with fresh cooked eggs and pancakes each morning. Also, on two nights the restaurant cooked some of the fish we caught for our dinner and it was very good. I beleive if we came back to Quepos we would probably stay there again.

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
I would like to thank you for completing the Guest Survey, about your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to overcome ourselves and to offer you a better and more pleasant experience next time. We hope to have you again with us.

"fun time"

4
16/08/2017

to be honest i dint saty a the hotel but was in quepos for 2 weeks and that casino was a great spot to hang out they had the ufc fight people were nice and drinks are cheaps even played some poker for a night great time

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
We are really appreciate all the positive comments you have shared with us, and we invite you to enjoy your stay at the hotel next time you come to vacation to Quepos!!!.

"Roomdependant experience"

3
30/07/2017

First stayed in 210, where the carpet is moldy. Sleeping is an ordeal, we got another room which was a lot better. Breakfast is Ok, beds are Ok and location is handy and dubious due to the ladies is front of the casino.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thanks for your visit and review Apologices for the carpet issue, our housekeeping has removed inmediately. We are located in the main street of Quepos, only 7 minutes from the National Park and sometimes is very busy with ladies and all type of people from all over the world. Hope to see you soon again

"So Glad We Chose This Place "

5
20/07/2017

We are staying here for 4 nights & we're so pleased with our choice. The rooms are large & very comfortable. The pool is lovely. Having breakfast on the terrace overlooking the water is a wonderful way to begin the day. Another huge plus is the highly attentive & professional staff. Kenneth Blas has been great about booking whatever activities we want to go on. One final benefit of being here is the location. We're right in the middle of town with lots of restaurants within easy walking distance.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thanks for your visit and for this great review. Our location and ocean view are just two of the many reasons people choose our hotel besides our low rates, reason why you can stay for so many nights. I have share your comment with Kenneth and he will receive an incentive for his great perfomance. Look forward to another visit soon

"Pretty Clean Hotel with Ok Staff"

4
12/07/2017

I was pleasantly surprised with this hotel. The rooms were big, updated, and clean. The only issue I had was with one staff member who stemmed to be snobby but the rest of them were very accommodating. I told him I wanted to stay another night and he told me that I needed to do it on the web. I stated that I thought it would be faster and cheaper if we would do it here, but he said "no". He was not interested in helping me, it seemed like. Oh well, I called the other hotel where I was staying two nights and they happily accommodated us for another night. I don't get these type of workers especially in Costa Rica where customer service I hold it in high regards. One of the reasons I love to come to this country it's because of their Pura Vida way of life, caring, loving, helpful. I guess los ticos are changing as well.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thank you Mr Tony for your comment Big rooms, updated and clean... we like you mention that thanks. Is too bad you dont ask for the manager on duty while you stay here to help you with the snobby member staf. We dont understand why he send you to book the extra night in the web. Please receive our sincere appologizes and we assure you we meet with him to correct this procedures. We hope you consider visit us again soon

"Horrible"

1
06/07/2017

The casino is bad. It is a small. poorly run operation. They did not charge us for the first drink, but after they figured out that we are americans they started trying to charge us for drinks. I left. After I left they started saying things about us. My son was still in the Casino and heard what they said. Very unprofessional

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
Dear Joel For your information, our operations are completely separate, the Casino is another administration. We have send your comment to the management of the Casino asking to pay atention to the service provide by their staff. Sincerely

"Dumpy"

3
26/06/2017

The positives? It was secure and the AC worked. The negatives? Room was loud with street noise and neighbors. The attached casino is Sketchy McSketcherson. We paid top dollar and got no view of the ocean even though the place was mostly empty. There was no parking lot... we drove around looking for it, literally there's not a parking lot in Quepos with a sign that is for BW parking. The front desk people were nice enough. The included continental breakfast was adequate. But overall I wished we'd picked somewhere else. I would give it 2 stars but it was clean, safe, and had AC.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thanks for your review Mclanea We are aware of the street noise and always talk about it with the neighbors but Unfortunately is out of our hands. Our front desk staff will move you to a room with view upon request, specially if you are here in the green season wen we have the best lower rates in Quepos town. We do have parking lot around the corner is only 50 meters walk but because of the traficc rules you have to cross 3 blokcs to acceess in the right direction. Our private parking lot is very safe as is looked, guest receive map, keys of the gate and instructions in our front desk and the sign is in the gate. Thanks for your visit and we hope to welcome you again in the near future.

"Terrible, worst stay of our trip possibly of all our travels"

1
05/06/2017

This is not a 4 star hotel by any means.. Firstly, it is not a tourist area at all. The rooms are ridiculously small with an even smaller bathroom. We were given a balcony that overlooked a very busy and loud side street where we watched multiple police cars patrol. Below us was a very seedy and sketchy small casino. Very loud throughout the night and loud music woke us up at 5 am outside. I wish I could forget we even stayed here, it was that bad. Don't bother with the included breakfast, it was half a scrambled egg. Do yourself a favor, stay somewhere else!

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
On behalf of all staff and management please receive our sincere apologies and your opinion is well received to act if necessary on all the issues you mentioned. Our standard policies mandates that if guest is not happy with the room assigned, the front desk staff will move them to another room (subject to availability). This action only apply when guest contact the front desk during the stay. Best Western Kamuk Hotel & Casino offers a nice pool, one restaurant where breakfast is serve daily with ocean view and we just add a new Spa. The smaller rooms are the standard for only $48 per person per night and we have more than 15 of this category, some guest appreciate the small balcony and some just don t want to enjoy the view of locals walking around and we respect that. Continental breakfast included is: Coffee, Juice, Cereals, Fruits, Yogurt and breads. Besides you can order the Gallo Pinto (Tipical Costa Rican Breakfast) with one egg or the pancakes with eggs and 2 sausages, for only $48 at night... Thanks for your visit and we look forward to welcome you again in the near future...

"Well located"

4
06/05/2017

In the heart of Quepos. Everything in good cinditions and frirndly staff. The restaurant is soacios and offer agreat vuew to the ocean and boardwalk. Reasonable prices and quality meal. The parking us nit inmediate to the hotel that us the only inconvinient.

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
Thanks for your review We are happy that you enjoy your stay and the Restaurant "Mira Olas" Our location in front of the breakwaters is the main reason people select our hotel, bus station is just one block distance, souvenir shops and market is around the corner also. We look forward to another visit soon

"Nice Seaside Hotel but no luxury here!"

3
04/05/2017

Quepos is a nice town leading to Manuel Antonio National Park. The Best Western is conveniently located on the main road and clean with very small rooms. A pool is onsite with the ocean across the street. Nights are loud in this town and walking around should be limited. Best part of this Hotel is the view from the open air restaurant where a simple but reasonable breakfast is served.

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
Thank you Bob for your review Our smaller rooms are the standard and the lowest rate in town make this category of room the most occupied. We appreciate you mention the view from our breakfast included where besides the continental buffet you have 2 options from the kitchen: Gallo Pinto with Egg or Pankakes with sausage and scramble eggs. See you again shortly

"Friendly staff, pleasant stay"

4
02/05/2017

This was one of the nicest hotels I stayed in on a mid-priced holidat to Costa Rica. There are of course lots of resorts close to Manuel Antonio, but this one was great for staying in Quepos. I found the staff friendly, and although check in wasn't until 3pm (I didn't know as I booked via a tour), they looked after my luggage at reception for me until then. The pool was nice, and towels available at reception. It was great having the pool to myself, and there was an ice-cream shop right next door so... The room was comfortable, clean and Wi-Fi was fine. There was also a computer in reception for guests. There was a great view of the sea, and the restaurant was right next door, so I could stumble in for breakfast in the morning (either traditional or American - both fine.) Lunch was an affordable $5 or so (2500CRC). The other reviewers are correct in saying that it was noisy outside at night, and that there were prostitutes outside the casino. However, I was a thirty-something female travelling alone and I never experienced any difficulty or trouble the four days I was there. Quepos is very friendly and feels safe to walk around at night. The casino was a bit sad, mostly guys on machines, and a sports bar, but you don't have to experience that. The noise was a bit annoying at times, but nothing too bad.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
Thanks Karla for your review We appreciate the time you took to write about us and we fell honored with your words. Every day our staff is ready to welcome guest from all over the world to make them feel like they are in there house, we make sure guest is happy and safe receiving quality service and get the best memories to take back home. We look forwrd to see you again soon

"be ware1"

1
24/04/2017

stay away from this hotel. my sister and i booked 2 rooms here. we originally booked both rooms for 4 nights and later changed reservation to 1 night within guidelines of cancellation and change reservation times printed on website! i even have best western e-mail confirming change of reservation to 1 night. upon check in, the night duty manager still maintained we had 4 nights for 2 rooms .we told them again that it had been changed to 1 night. next morning on checking out, manager said fine we could leave but my credit card had already been charge 4 nights for 2 rooms and we would not be refunded. i showed them my e-mail print out confirming that original 4 nights reservation was changed within hotel policy guidelines. the guy would not believe .i also told him that we had another reservation at another hotel for the next 3 night that could not be cancelled. after much argument he finally gave me form to fill out to get credit card refund. while we were about to fill up form - he took it away saying credit card charge was to best western main website on line so i must argue with them. he did not even give us a check out receipt! after a lot of arguing , we finally got the hotels stationary where i hand wrote that we stayed one night , date and the 2 room numbers. 1 signed it and i got the day manager at hotel to sign it.! it has been 4 months now!! my credit card company is unable to get the hotel to reverse the charge, i have complained with Best Western main also. i still have received no answer. i called Best western main office today again, this time .they say they do have that reservation was changed to one night. They say they will send to hotel and let me know in seven days. i was told that a month ago by another customer service representative at best western as well!!! meanwhile , i am out all almost $800 dollars! this is a total rip off. We always try to go with Brand name hotels in foreign countries , thinking it will be a better standard of service and above board. Clearly not the case! first the hotel was refusing to believe that we changed the reservation in time, now they are saying "how do they know that i only stayed 1 night? This is a large casino hotel. i can not believe they do not keep check out records. i have the room numbers we stayed in and note with date on best western stationary with acting managers' signature. Seems to me , that this is just a tactic to rip off customers! shame on hotel kamuk best western and Best Western!!

HotelKamuk, Director de Relaciones Públicas at Best Western Hotel & Casino Kamuk, responded to this review
Dear Tina It took me several days to investigate what happens and let me tell you that it is a big confusion. Your reservation was made via Best Western International and since you contact them and make the cancellation all we need is to have the ok (copy of the cancellation send from BWI to us) to proceed with the refund, but for reasons we don t understand the ok was never send and the days go by. We understand you, we are truly sorry and apologizes for the inconvenience. Our General Manager has indicate we will make the refund. In 26 years of service this is the first time we have a problem like this and as I mentioned it was a big confusion. Please accept our sincere apologizes and we will work hard so other clients dont have similar problems in the future.

"awesome view from our room"

3
18/04/2017

We stayed here on our way through to another area of Costa Rica as it was a great location. It was a very nice hotel- a great outdoor pool area- a common lounge area near the front desk and the rooms are very typical of the Best Western- ours was nothing fancy. We did have a gorgeous view of the ocean off our balcony . Breakfast was very good and included with our room- you will also be able to enjoy an ocean view while you are eating at the restaurant which was a beautiful way to start the morning. On the flip side to that the rooms were far from sound proof ,at night the ongoing rumble of cars and motorcycles until about 3 am did not allow for a very restful sleep... The hotel is on a block with many restaurants and stores around so that was very handy. After dinner we did enjoy a beautiful walk along the waters edge- any reason to be outside and enjoy the beautiful sites it has to offer. All in all we did enjoy our stay here- my suggestion would be if you would prefer a good nights sleep forgo the ocean view- its a hard call though :) Debbie and Mike

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
There is nothing better to start our day than reading your opinion Debbie Thanks so much for making our day much better. Your comments are share with all our staff so everyone get the feeling of their job is important and we make people happy. We look forward to welcome you again soon

"I arrived at 15:45 the check in is at 15:00 and the room"

1
16/04/2017

I arrived at 15:45 the check in is at 15:00 and the room was not ready, I have to wait for the room. The parking is in the block in front of the hotel, I have to open the garage large door, the parking is super small so I have to leave the car in the entrace. At night because the casino there are a lots of prostitutes around the hotel, at dawn there was a fight between protitutes and some guys, because the casino my room was noisy. The room was under acceptable, it was clean but it was old. The breakfast was small and it closes at 9:00 on vactions it is not ok. I will not repeat this hotel.

HotelKamuk, Director de Relaciones con Clientes at Best Western Hotel & Casino Kamuk, responded to this review
We appreciate your opinion and apologizes for the inconvenience you have during your recent stay. I have share your opinion with the housekeeping supervisor and ask her why the room was not ready on time and she explain that we have a big group leaving the hotel and that means to many rooms to clean at the same time, of course there is no excuses and we feel very sorry for this situation. Our parking lot is only 50 meters from the hotel and for security we have closed the entire place and a big gated has to be open every time guest is parking there. When guest space is full guest can park the vehicles in the street in front the hotel as we have a guard all night outside watching the cars. When guest is not happy with the room because noise we recommend to call reception and ask for another room with the pool view and it works perfect. Quepos is a city with life and at night people go out to have fun and there is no way we can control girls fating in the streets but our night guard is always there to calm everyone or call the police. Besides the continental buffet we give two options from the kitchen for breakfast: Pancakes with eggs and sausage or Costarican Gallo Pinto with eggs and most of our guest are happy. Sorry if you consider is not sufficient. Thanks for your visit and Pura Vida

"Medium experience"

3
06/04/2017

Maybe the best hotel in town, but with some issues: first, the noise... outside the hotel is a place where locals gather, and, really make noise... Second, the quality of wifi in my room was really poor... imposible to connect ... I was located in a room in the front of the hotel. I had to left my room and look for signal in other places of tech hotel. The room OK, clean... the breakfast OK (no butter..) The service nice, no parking.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your review One of the reasons we are considered the best hotel in town is our perfect location and our views as the hotel is right in front of the main entrance to the city and the malecon. The noise from the street and locals gathering is an issue we have face since our opening and we had take actions to control it meeting with the local law enforcement often and we feel we are making progress. Free internet is guarantee in all our rooms, we have check the connection in your rooms and now is working better. Our breakfast included with ocean view have small containers of butter if not we recommend to ask our waiters and they will bring all the butter guest need. We look forward to another visit soon.

"Great Hotel, but!"

4
02/04/2017

Great hotel, but the noise is nothing to laugh about when you are sleeping. Outside of that it is a wonderful hotel with a great restaurant with great views of the Pacific Ocean. It is centrally located.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for your review and for stay with us Noise is nothing to laugh agree, we are truly sorry for the inconvenience. Our hotel is centrally located in the heart of Quepos downtown and is the only place with ocean view in front of the breakwater called El Malecon. Lot of locals and tourism walk around this area all day and some late at night, cars, buses and motorcycles are part of the regular noise we have speccially in the rooms facing the road and for this reason we recommend guest to ask in the front desk for another room facing the interior pool. We look forward to another visit

"Best Western Kamuk"

5
19/03/2017

Excellent stay. Helpful staff. Well-located for touring Manuel Antonio NP, but less expensive than staying close to the Park. Lots of restaurants and other conveniences in Quepos. Other tours are also available.

HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks so much for the time you took to make this opinion. We are happy to know you like our hotel and that you founded less expensive than others. We appreciate your visit and look forward to another soon

"Good casino "

3
26/11/2016

Good casino Good staff and nice reception It's a nice place , neat and clean , not so loud music and good ambiance After hurricane day - might be that's reason it was not crowded much Spent around 2 hrs and completely enjoyed evening . It is the only place stayed open late night.

"Peaceful Ocean-Front Hotel"

4
20/08/2016

The Best Western Kamuk Hotel is right across the street from the ocean. We were offered a beach-facing room after our air-conditioner went out in the other room. The new room was on the 4th floor and was much nicer and had a balcony facing the street. The rooms were older yet very clean. The view was peaceful and serene. The best part of the hotel is the restaurant. It's located on the 3rd floor and is open all around so the breeze keeps you cool. You have a complete view of the ocean and the surrounding town. (Great to eat and watch the locals carrying on) The food is amazing!! We ate the free breakfast every morning and tried many things on the menu for dinner- our favorite was the chicken strips (for our daughter, they were not frozen) and the beef tenderloin. The staff is incredibly friendly and helpful at both the restaurant and hotel. The pool was clean and very refreshing. I gave this hotel a very good rating because of what it offers in the area. The cost of the hotel is very low compared to the nicer places. This is the closest one to the beach in Quepos and marina too. The downside to this location is the noise. This seems to be a party area and around 2am people come out and really go wild until 6am. Thankfully we packed earplugs and sleep pretty good most nights. I would suggest this hotel only if you are not a light sleeper. The charm of the hotel and the old-fashioned character is really nice to visit. We felt safe in Quepos and walked the beach walkway every day. (Also- the beach here is for looking only, not swimming) There are really nice restaurants all around town among grocery stores and bakeries. On Fridays and Sats there's a farmer's market one block away from the hotel. It's a really nice Costa Rican experience if you can handle the lack of a quiet bedtimes :)

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We want to thank you for these beatiful review. You describe very well our situation with the location and point our low rates comparing with most hotels in the area. We look forward to see you again in the near future

"Beautiful with really nice staff"

4
13/08/2016

Stayed here for 4 nights. Pros - lots of places to eat, including the hotel restaurant which has a beautiful view of the sea. Really beautiful hotel, lots of lovely plants and very clean. The staff are amazing, both on reception and in the restaurant. Near the bus station and really regular buses to Manuel Antonio. Cons - it's not a very relaxing hotel, particularly if you have a front room - I needed ear plugs to sleep but this is the price of a central hotel, I suppose.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your kind words. Our Restaurant is located in the third floor and is the only one in downtown Quepos with ocean view. Our staff is trained to give the best service in every department specially the waiters and maids. Locals and tourism get together here in front of the hotel to celebrate the Pura Vida living as we are located in the most beautifull area ot towm where you can walk in the Maelcon to the Marina and enjoy the fresh brezze and views. See you soon...

"Slapeloze nacht"

3
01/08/2016

The hotel is beautiful, but not for a good night rest. The casino of the hotel is open until the early morning and the visitors are very noisy. I could not sleep until 5 AM. The window does not close very well, so the noise can come easily in your room. The 3d day they gave me a more quiet room. The restaurant is good, we had a nice waiter, Oscar. The swimming pool is good. The hotel is near the see, but you can not swim here in the see. The Public beach is 6 km away and is easily to get at by public bus towards the national park Manuel Antonio. If you want to go to the beach for swimming, I strongly recommend to go to the beach in the national park. The most beautiful beach I ever saw. You have to walk half an hour through the rainforest, you will see monkeys and iguanas on your way to the beach. You will have to pay an entrance fee for the park, but it is worth every Colones.

"Be careful!"

3
02/07/2016

My daughter and I quickly learned to scope out the area across the street to watch the sunset and activities before heading out. There were certain times when it appeared to be family oriented, but other times when it seemed very unsafe. I did not feel comfortable walking towards the marina unless it was in the morning.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We like to thank you for your opinion Facing the ocean, centrally located, sunset and activities, family oriented, you have mention some of the good things we have right across the street. Yes, like every tourism destination sometimes can seemed unsafe. For your knowledge and future guest we are contantly meeting with the Chief Of Police and Mayor to coordinate the security of the area specially after sunset or at night. Last meeting took place on June 30th in our Restaurant Mira Olas and besides the Chief of Police we invite the Chief of Transit Police to complaing about the noisy motor cicles that are afecting not only hotels guest but also locals. Inside the hotel we try to offer magical experiences to guest with confortable accomodations and facilities such us the renovated pool, conference room and Restaurant were complementary breakstfast with ocean view is serve every morning. We look forward to welcome you again in the near future

"We visited Quepos to fish inshore with Quepos Fish Advevtures. "

5
20/06/2016

The hotel was centrally located about .3 km from the marina. It was an easy 10 minute walk to meet the boat. The hotel staff was attentive, pleasant and helpful. The restaurant served exceptional meals even preparing my fresh caught fish daily. I found the restaurant staff to be very friendly. The rooms were very clean and comfortable. The front desk staff was ready to serve our very need. Hemingway-esque in overall ambiance, the hotel Kamuk meet all of our needs and I would return.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you Mr. John T All reviews are very important to us and we like to answer all of them as we appreciate the time you take to comment about our hotel and restaurant. Thanks for your visit and we look forward to see you again soon.

"Noisy location"

3
18/06/2016

We were given the best room in this hotel on the front corner of the top floor. The street below is used for drag racing on motor scooters most of the day and evenings. Then at midnight the casino and club below really get cooking and that continues for the rest of the night! The room was clean and spacious and the bathroom recently refurbished, the king bed was very firm. Included breakfast was cooked to order and the view over the ocean was gorgeous. The best thing about this hotel is its staff, who were so friendly and willing to go overboard to please us. I would probably not stay here again because of the noise.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for your review Drag racing on motor scooters is something we had discuss with the local police as it is afecting every person walking around Quepos almost at any time of the day. We are located in the most active and live part of the town facing the ocean and we understand that sometimes get loud. Both issues mentioned below are covered and discusted in every staff meeting and we are looking for the permanent solutions. We are happy that you like our hotel and the service provided by our staff.

"Good place to stay and fish."

4
01/06/2016

Nice central hotel, clean rooms, great restaurant. Other than the noise and late night partiers on the street below, this is the perfect place to stay in Quepos to be close to your deep sea fishing charter. The food and service in the hotel were quite nice.

HotelKamuk, Director of Sales at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for your review. 300 meters from Marina Pez Vela, 100 meters from the bus station and only 7 kilometers from Manuel Antonio National Park is true, we are a central hotel. Because our location sometimes is noice but not always. Mira Olas Restaurant in the third floor is the only place you can see the ocean in Downtown Quepos. We serve Peruvian-Asiatic dishes besides the traditional Costarican specialties.

"beware"

2
21/05/2016

First of all, don't let them put you in a room in the construction zone; they will try. We did get a balcony room, so every night we had a front row view of the drug violence and hookers. This was a mistake, the hotels in Manuel Antonio would have been a much better choice.

HotelKamuk, Director of Sales at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your review Location, location, location... Great rates and quality services is our goal and we work hard to give all guest the satisfaction they are looking for. Next time please contact the Manager on Duty to discuss any inconvinience and we will be more than happy to help you.

"Comfortle"

4
27/04/2016

We stayed there three nights. The rooms were comfortable and the service was quite good. The rooms were reasonably priced. The hotel is conveniently nnear the docks. Try to get a room as far away from the roads, as it does get wake up noisy at night.

HotelKamuk, Director of Sales at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your review. We are happy that you like our rooms and service. Our location in the most active part of the town provides guest walking access to Marina Pez Vela and any other place around the town. Ocean view rooms with balconys facing the main road sometimes get noysi because the trafficc and we appologizes for that.

"Loud with great service."

3
19/04/2016

Staff was super helpful getting us checked in and ensuring that our rental car was parked somewhere that was patrolled by a security guard. Unfortunately, the rooms overlooking the entrance hall were extremely noisy due to traffic. It is simply a very poor design that creates an echo chamber effect. Providing ear-plugs would be a cheap and simple gesture.

HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your review Location, Location, Location... Yes we are in the best location in Downtown Quepos and sometimes is noisy due to traffic. Only ocean view Restaurant in town, supermarket next door, bus station one block in the back and a lot of action around the hotel. We do have ear-plugs for guest upon request

"Good location"

4
04/04/2016

This was not our first choice but most places fully booked and it was better than expected. Close to the bus station and numerous restaurants the hotel is trying to retain its Spanish flavour while part of an international chain. The staff were extremely courteous and helpful. Our room was at the front with a private balcony, it was clean and spacious. A plumbing problem was sorted immediately. Wifi was woeful really only available in the public areas. And the breakfast is disappointing - overcooked doughy pancakes, overcooked scrambled egg, cheap bread for toast.

HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We thank you for your review. Internet changes has been made and wifi is working better in all hotel areas. The operations manager is always available to help in case the food is not cooked properly, we are sorry for the pancakes and the eggs, we have implement the corrections needed so is not happening anymore.

"Good value for the area."

4
02/04/2016

Good location in Quepos, especially for fishing. Close to the marina. Nice pool, Good breakfast, friendly staff. A good value. Rooms were clean and comfortable. The beach is right across the street. I stayed in a weekday, and not many guests, nice.

HotelKamuk, Director of Sales at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for the nice review. It feels good when the job is recognized by our guest. We work hard to make every guest happy and confortable. See you soon

"Quepos fishing adventure"

4
31/03/2016

Second year staying at the BW Kamuk. Friendly staff. Rooms were clean, some smaller than others. I liked our deluxe room, plenty of room to unwind. Central location. Some riff-raff late at night hangin' on the side street. Interesting and not totally unpleasant. Reasonably priced. Will stay there again next year.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks so much for your positive review. Our central location is ideal to enjoy and discover Quepos. We look forward to see you again next year

"For traveling in a safety bubble of American middle class."

2
02/03/2016

Really I'd give it a very low 3 rating, like 2.9 or 3.1. The view is gorgeous, and the staff seems nice. But it's a big chain hotel, so it's corporate and dissonant. I also am the hostel backpacker type, so I'm a bit biased against staying in hotels where you don't really experience the place you're visiting. This was the only place available during my night in Quepos, and it's certainly not terrible. The free breakfast was expectedly bad. Crappy instant pancakes and generic nutrition less toast, and I had to pay for bottled water. The watermelon had zero taste at all, and the coffee was like American gas station instant coffee (reminder: this is friggin' Costa Rica here!). The pinapple was bangin' though. The dinner was expensive and unappealing so I opted to eat out in town. The pool was heavily under construction, and my room was facing it. Extremely loud jackhammers, saws, drills, and pounding noise went on from 8am until 6pm. Also it was so close I couldn't open my curtains or else there would be like 5 construction bros looking into my room the whole time, and the room has very inadequate lighting so it's basically just dark. I'll admit the AC is nice, and the bathrooms are large and everything is clean (except one of my towels that had stains). Asking about the pool or construction just gets a little pamphlet that has some propaganda about "...only serving you the best!" The casino was flat out sleazy. Again disclaimer: I find nearly all casinos to be sleazy and of poor taste, but this one is dark, dingy, and dirty. It looks like a broken kids arcade with zero patrons (though I did stay here on a Tuesday). It had a few carnies that looked like they worked there, and it felt so creepy I had to leave as soon as I could figure out where the door was again in the darkness. Pics of what appeared to be prostitutes everywhere diddnt help w the atmosphere. There's lots of cool places to eat and see around the hotel though, and I don't exactly regret being here. It just seems like the kind of place for baby boomer type tourists to hide in their western bubble of TV and 'merican food rather than experience Puntarenas for real (and of course, "business persons").

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your comment and we are sorry that your 1 night stay was not pleasant. We are very proud of been part of Best Western chain for 25 years, we understand how important is the guest satisfaction and with the standards in place we have been very successful in this business. Our 44 rooms hotel is located in the hard of Quepos downtown and is the only hotel with ocean view in the area, our staff is trained to meet the highest demands of customers and we thank you for recognize that. We offer more than a continental breakfast, is included in the rate and we served from 6am to 10am. The continental buffet has 2 types of fruits, granola, yogurt, breads, 2 cereals and cold milk. Besides that we offer 2 options from the kitchen: Pancakes or the Typical Costa Rican breakfast which is Gallo Pinto and Eggs. Guest unhappy with food items send them back to the kitchen and we cook then again until we assure completely satisfaction. Our tap water is good for consumption so there is no need to give bottles away and guest understand that. Our Ocean View Restaurant in the third floor serves all types of food with different prices, our signature items like Whole Red Snaper, Jumbos Shrimp and Lobster are the most common and ordered dishes with reasonable prices. Our Costa Rican Casado and Ceviche (Peruvian or Costarican) prices go from $5 to $8. We were remodeling the pool during your 1 night stay and apologizes for any inconvenience we cause to you. We look forward to welcome you again in the near future to give you a different experience in Quepos.

"Great Location & Friendly Staff"

4
27/02/2016

I have stayed at this hotel many times. The location is very convenient in centro Quepos and is close to the new marina and the main bus station. WiFi Internet service is limited in some areas of the hotel (they need to add additional access points), however, you can manage this by taking your WiFi device to the restaurant or hotel lobby.

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your comment and we appreciate you mention our great location. We have make some corrections to the internet access since we read your comment and the improvements make the signal working better in all the hotel areas. We look forward to welcome you again in our hotel

"Good Hotel Downtown Quepos"

4
23/02/2016

This hotel is directly downtown Quepos which is conveniently located close to a coffee shop, bakery, and other convenience stores. It is also in a good spot to easily get to the bus station (for travels to Manuel Antonio or to/from San Jose). It has a nice pool and the amenities are also good, however this hotel is missing the charm that many other Costa Rican hotels offer. Since it is right downtown the neighborhood can seem a little rough and noisy (additionally the hotel walls are pretty thin). The hotel staff was accommodating but not your typical welcoming and kind locals. If you are coming town for the sole reason of Manuel Antonio I would recommend staying somewhere closer to the park as those places seemed to have the charm and character of Costa Rica. The good restaurants with a view are not downtown Quepos and so it's not necessary to stay in the town. (However- if you are coming to stay specifically in quepos then this hotel would be your best bet for sure)!

HotelKamuk, Director de Relaciones Públicas at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your comment. I care is a program provided by Best Western International where all staff get regular training sessions in order to look for the excellence on costumer service. We appreciate you mention about the charm and we have take action and discuss this subject in our next regular general meeting. Sincerely,

"Clean, good price, but couldn't sleep because of noise"

3
06/02/2016

A really nice hotel to stay at because of the pool, breakfast, location and staff! The A/C worked very well in the room which was great because it was swelteringly hot while we were there. The only major drawback was that we were overlooking the beach and the people on the street outside were reaaaally loud! Dirt bikes and motorbikes starting up and racing until around 4am. We probably won't go back to this hotel again solely for that reason. Would not recommend for people who value their sleep.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We have meet with the local police department to discuss the noise on the street and they are paying more attention to this repeat it situation. Our location is very convinience because from here you can go anywhere in minutes but unfortunately the noise of the street is something out of our control. Thanks for your visit and for the commment.

"A fair deal"

4
17/01/2016

This hotel is a good stopping point, near Manuel Antonio, near the new Quepos marina, as well as midway along the southeast Pacific coast. No frills, not luxurious, but clean and decent. Quepos is a small town, quite beat up, yet friendly. I have stayed at this hotel many times and have never had any issues. If you are looking for real comfort or luxury, this is not the place.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Dear guest Thank you for your comment and also thank you for the many times you choose us. I have to admitt that you describe our hotel very close to what it is, our cleaning and service staff make every guest feel like a friend who is visiting our home and they want to make sure you have all you need for your stay. We look forward to see you again in the near future

"Steady as she goes"

4
14/01/2016

Keeping in mind that this hotel is in a small but popular fishing village, it offers a clean well appointed option for a nite or two. In the heart of town with views of the waterfront the hotel has all the amenities you would find in a well run Best Western in middle America. It is a bit expensive and the street noise is a downside. But the AC, TV, restaurant, and location are the offset.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for your comment. Visitor like to stay in Quepos because from our hotel you can go to any of the 13 diferent activities the town has to offer. If you go up the hill you will found that the only atraction is Manuel Antonio National Park in other words if you want to go fishing, sailing, jets sky, dolphin whach you can walk to the marina from our hotel, if you want to go Canopy o rappeling you need to go out of Quepos. Everything is around Best Western Kamuk. We look forward to continue serving you in the next trip to Quepos.

"Don't expect a full night's sleep"

2
09/01/2016

We arrived at about 12:45 but were told that we wouldn't be able to check in until 14:00. Cue a trip downtown to pass the time. When we got into it, the room was smaller than any others we stayed in during 11 days in Costa Rica. We were overlooking the side street where most of the shops and bars are located and two rooms back from the front of the hotel - on what we Europeans call the 2nd floor. The front of the hotel is across from the beach and therein lies the main problem. It was moderately noisy from street traffic and music from bars as we settled for the night but from midnight until 4:20 am the room was virtually bouncing from the music from the beach. Breakfast was the usual fare of buffet of fruit and bread with orange juice and coffee served at the table. OK - but not remarkable. We only stayed so we could be handy to Quepos airport - but we would find better nearby the next time we visit.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
We appreciate your opinion and please receive our apologizes for any inconvinience you have. Our hotel is located in the heart of Quepos in the most active part of town. Guest like to stay here because everything is close by, bus station, central market, bars and casino. Some of our rooms have ocean view and some others like the standard dont.

"New Year's Eve"

4
02/01/2016

Stayed here Dec 31. The parking is limited and off site, so keep that in mind. The room we had faced the ocean and the celebration for NYE was literally across the street! The celebration was so fun and watching the fireworks from the balcony was an added bonus. The staff was not very helpful when we asked for driving directions however the location and atmosphere made up for it!

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your nice review The celebration for NYE in front of the hotel is the biggest event of Quepos and this year more than 5 thousand people show up. It was great... We are sorry for the inconvinience of driving directions not provided by the staff, will include this point for discussion in the next departamental meeting. We look forward to welcome you again soon

"Overall good stay except for street noise at night"

3
28/12/2015

The hotel is in an area with local festivals and street activity and both nights there were parties outside with one night ending at midnight so we lost some sleep. The breakfast and view from the restaurant was great! Pool area was good. Staff was friendly. The shower was impressively clean and spacious. I would stay there again except when I made a complaint about the noise, the manager didn't respond very nicely.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Dear guest, thanks for your comment. Yes, the hotel is in the most active part of Quepos city. One block from the bus station and in front of the ocean where most festivals took place. New Years Eve is the biggest and popular celebration of town, more than 5 thousand people get together to welcome the new year with fireworks. Talking to the manager today before responding he said he feels you was satisfied with the attention provided. Please receive a public apologizes for the inconvinience. Sincerely,

"Very Convenient Location With Great Staff"

4
19/12/2015

I have stayed here many times and the location is walking distance to the marina, bus station, and anything in Quepos (small town). The staff are all very friendly and great people that will go out of there way to assist you with anything.

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for your excelent comment. We look forward to another visit in the near future.

"Super location in the heart of Quepos"

5
13/12/2015

Why wouldn't you stay here? It is hands down in the best location if your staying in quepos. Rooms are nice and clean with a cold ac. The front desk staff is very friendly and helpful too. The views for the morning breakfast are amazing too, so don't pass that up!

HotelKamuk, Director Comercial at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Same view in the afternoons for sunsets... Thanks for your review. Our goal is to make all guest happy and our maids understand that a clean room is very important.

"Nice little hotel"

4
13/12/2015

Stayed at the BW - Kamuk for 5 nights last week. We were fishing and the marina where our charter was located was less than a mile away. The hotel is located in the center of town and has a lot of pedestrian traffic nearby. The hotel is nicely appointed, clean and neat. The bathrooms were well maintained. The hot water was a little eratic. The staff at the front desk as well as the restaurant/bar were friendly and competent. Only the rooms are air conditoned. It takes a little to get used to it, but it's not as bad as you might imagine. The pool area was also nice. I will definitely recommend this hotel and will stay there again if I travel to Quepos. Please note..there is a small casino downstairs that is open till 4AM, we were in room 313 , far from the casino and weren't bothered by the casino noise, though there is a lot going on outside of the casino till the wee hours.

"Location, location, location!"

4
09/11/2015

We booked this hotel because we were looking for the following: a bar, a pool, free parking, good price, and close to THE NIGHTCLUB IN QUEPOS, REPUBLIK. Getting there was a bit frustrating because the streets get confusing (many 1 way streets) and I couldn't find the parking lot for the life of me. And honestly when I saw the hotel, it looked disappointing. Check in was easy and the clerk was very nice and helpful. Informed me that the parking was on the next street over, and was gated and locked (took that worry away). Handed me the wifi password (wifi does not work for anything btw), a 10% coupon for the restaurant upstairs (which we used and the food was delicious) and a ticket for the free breakfast in the am (which we used and the food was delicious). And she let us know that the club opens at 10 pm. The hotel is very close (across the street) from markets, stores and restaurants and many bars (AWESOME). After we went shopping and had dinner, we went for a swim and then got ready to go out. REPUBLIK IS AWESOME! The next morning at breakfast, we saw the VIEW. What a beautiful way to have breakfast, with the ocean and beach right across the street. Hotel room - no fridge, but all was good. And the best thing about an American Brand Hotel, the bed was super comfy and had tons of pillows.

Tatiana A, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Gracias por completar la encuesta relativa a su reciente estadía en nuestro Hotel. Sus comentarios son muy importante para nosotros. Al indicarnos lo que le gustó sobre su estadía y cómo podemos mejorar, nos ayuda a ofrecer una mejor experiencia para usted y otros huéspedes en el futuro. Esperamos que vuelva a visitarnos pronto. Si necesita ayuda, no dude en ponerse en contacto conmigo al (506) 2777-0811. Gracias nuevamente por dedicar de su tiempo a completar la encuesta. Apreciamos su fidelidad a nuestra marca. Atentamente, Tatiana Astua Gerente de Operaciones BEST WESTERN Hotel & Casino Kamuk

"Best in the town of quepos"

4
14/10/2015

The rooms are clean and somewhat spacious for the area, Hotel is in the middle of town close to everything and still safe. Restaurant on site is great and there is also a casino. You can walk from here everywhere in town and there is night life not to far away. Great for a family.

Tatiana A, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Tatiana Astua Operations Manager BEST WESTERN Hotel & Casino Kamuk

"Good choice for the price"

4
10/10/2015

Great staff- especially Raquel at the reception desk. She upgraded us to a suite with two king beds and a great view of the pool. It is a little noisy but I think the town just has a lot of motorcycles and city traffic as well as monkeys, birds and other animals. It was a great price and such a convenient location. I would stay here again.

Tatiana A, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Tatiana Astua Operations Manager BEST WESTERN Hotel & Casino Kamuk

"Ok for traveling through Quepos"

3
29/09/2015

The staff was very friendly and helpful as we checked somewhat late one evening on our travels through Quespos. It was a little more than I would have expected to pay for such a place but I think there was a large fishing tournament in the area. The room was nothing special and kind of run down. The shower didn't drain very well, therefore, we had to shower in about 3 inches of water. They place had it's charm though. We did enjoy the complimentary breakfast on the upstairs patio overlooking the main drag though. If going through the area again I would probably try to find a cheaper place with the same feel.

Tatiana A, Manager at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (506) 2777-0811. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Tatiana Astua Operations Manager BEST WESTERN Hotel & Casino Kamuk

"Very noisy but cheap"

3
15/09/2015

I think it is one of the lowest cost, if noisiest, places to stay in Quepos. You can walk to the beach or all over town for that matter, continental breakfast was included on my stay and there was a drumming group that practiced outside my window (it seemed) for two of the three nights I was there.

HotelKamuk, Director de Relaciones con Clientes at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Lowest cost is not our main goal bud thanks for mentioned, same thing happends to noisiest as there is not much we can do, our location provides good things like walk to the beach or all over town but because we are located in the heart of Quepos you can also experiment the night life of town. Our breakfast is more than continental because we also offer the costarican gallo pinto with eggs. We have contact the city goverment to ask for help on the drumming group that practiced in front of the hotel in the area call El Malecon.

"Mundial 2014"

5
18/08/2015

My friends and I stayed here the weekend of the last game CR played in the World Cup. The rates were cheap and it was literally in the middle of everything. Restaurants, beach, bars. I decided to stay here due to the fact that it felt like the perfect location to be, and im so glad I stayed here. The rooms were average (but it is a chain hotel, its expected) the important part was that everything was clean, the pool was nice, the people were nice and everything was in walking distance. Checking in and out was super easy, and it literally felt safe going in and out of the hotel. It was really loud, but we were a group of adults in our late twenties early thirties drinking on vacation, it was expected and we didnt mind it at all.

Tatiana A, Gerente at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thank you very much for your comment. We are happy to know you had a good time in our hotel. 2014 World Cup hard to forget those days of great festivity and celebration al over Costa Rica. As you mention we are located in the center of the city of Quepos and is safe, you can walk to any place at any time without problems. On weekends the Costa Rican (Ticos) go out to party and make too much noise in the streets, this is part of our style of #PuraVida. We look forward to see you again soon

"Smelly room, flies in food, noise in the streets, poor service..."

1
14/08/2015

My spouse and I ended up here after bidding on "4 star" hotels near Manuel Antonio on Priceline. What a joke. The first room in which we were assigned had such an awful smell, but we were exhausted and decided to deal with it for one night. We were awakened numerous times by the partying in the streets, car alarms, honking, and constant thumping bass from a neighboring club. The next morning at breakfast I counted 4 dead bees and 2 flies in the bowl of yogurt at the breakfast buffet!! My husband made a bowl of cereal, thinking it was a safe choice, until a dead fly came pouring out of the milk pitcher into his bowl. Unsurprisingly, the waitstaff appeared lazy and unbothered by the insects in the food. On the second night we were upgraded to a premium room because of our complaints about the noise and the smell. The room was much nicer, less smelly, but just as noisy. Two positive things about this hotel: 1. The young Ticos working at the front desk were all extremely friendly and helpful! They meet the 4 star criteria :) 2.They offer a lot in which you can lock your car. You get the key at the front desk when you need it. It's not the most convenient, but nice to know that you car is not on the street! Quepos is evidently not a safe neighborhood. I would recommend paying a little more and staying in Manuel Antonio.

Tatiana A, Gerente at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your review. We are very sorry for the smell perceived in the room the first night; unfortunately your decision to stay in that room was not the best, as we offer to change right away to another room and that offer was not accepted by you. The hotel is located in the most important and active part of the town, guest can walk to banks, art galleries, the bus station and interact with locals. Regarding the bees (only bees no flies) please consider we are in the jungle and surrounded by the rainforest were bees are very common and appreciated , we have talk to our wait staff and ask them to explain the guest about the bees and it importance in the ecosystem. We are glad you like the Premium room and thanks for your opinion about the young staff in the front desk. We all have different tastes and your comment regarding the parking lot is a reflect of that because in some other comments you may read some people don't appreciate the parking lot around the corner and more safe. We look forward to see you again in the near future.

"Nice place but really loud neighbourhood"

3
07/08/2015

Best Western Kamuk is a hotel with a great location, noone can deny that. If you are lucky, you can even get a view on the ocean from your room or at least from your balcony (like we did). The hotel is clean and looks new(ish) and so were the rooms. The bed was very comfortable and the bathroom quite spacious. There is a pool, nice restaurant, a lobby and many other amenities in the building and secured parking in the adjacent street (free of charge). Breakfast was included and was great. The staff was very welcoming and friendly but the service was sometimes a bit slow. For example there was a broken light bulb in our room and for changing that we had to call 3 times and the repairman finally came about 24 hours after our first call. I just think they are understaffed because the attitude of the people was very positive and they were embarrassed that the problem was not solved quicker. We booked our room through their homepage and this worked like a charm. So everything was just perfect? Well, not quite. The biggest issue is the noise. We had read the comments from tripadvisor and knew that this was an issue. Considering the location and a very good price we thought that how bad can it be. It was quite bad. Our room was facing the side street (not the ocean) and everything was ok until about midnight. Usual street noise until then, no problem. But then the parties started in the many bars that are on this street. The street buildings reflected the noise so perfectly that when you closed your eyes, it felt like you were in one of those bars. In the middle of it, near the speaker. The windows did not stop any of that ruckus and the music was REALLY loud and the parties lasted until 3-4 o'clock. The first night I practically got no sleep, the next night was a bit better. Maybe the rooms facing the other sides are better but you have to avoid the rooms towards the side street (if you are interested in sleeping at night). If I'm ever in Quepos again, I would consider BW Kamuk again but only if I can choose a room. If not then I would look somewhere else. Few words on Manuel Antonio Park also (that's why most people stay in Quepos). It is an overcrowded and the most boring park we visited in Costa Rica. You can see times more wildlife in any of the not-so-popular reserves nearby (for example Carara). I'm a wildlife photographer (amateur) and I really did not get the hype. Ok, there's a nice beach and there are a lot of monkeys but the wide paved tracks and absence of wildlife make it very artificial. I kind of even regret I went there. If you want to see animals and birds in their natural habitat then this place is not for you (you just do not see many of them, even with a guide). If you want to see monkeys and have a day at the beach then you might consider it (although there are better alternatives even for that).

Tatiana A, Gerente at BEST WESTERN Kamuk Hotel & Casino, responded to this review
Thanks for your comment. We are glat you like the hotel and the amenities. Call 3 times for changing broken light bulb is innaceptable and we have correct this type of issues. Regarding the biggest issue for you all we can said is our hotel is in the main street of Quepos downtown and sometimes can get louder and that is something out of our control. We look forward to see you again in Quepos in the near future.