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Best Western Plus Hotel Provo University Inn, Provo

1600 N Freedom Boulevard, 84604-2517, Provo, United States - See on a map
Best Western Plus Provo University Inn - Welcome to Best Western Plus Provo University Inn The Best Western Plus Provo University Inn is ideally located in the center of Provo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whether business or pleasure brings you to the beautiful hotel in Provo, enjoy the scenic valley from one of the area's most prime locations. The Best Western Plus Provo University Inn is conveniently located near the BYU campus, making it the perfect home base for BYU football games, Education Week, Stadium of Fire and other exciting events around the valley. Only 10 minutes away from outdoor activities like Sundance, skiing, hiking, fly-fishing, biking, zip lining, mountain climbing and tubing. At the Best Western Plus Provo University Inn, you'll also have access to our year-round indoor swimming pool, hot tub, fitness center and complimentary Wi-Fi. We also have conference/meeting rooms and a full business center to suit your business travel needs. Let us take care of your stay so you can focus on our beautiful valley.

Best Western Plus

Hotel Provo University Inn

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Partner
 
based on 212 guest reviews
NOTE ISSUED
Excellent
94
Very Good
60
Average
29
Poor
17
Terrible
12
REFER TO NOTICE
Business Business
58
Couples Couples
41
Family Family
70
Friends getaway Friends getaway
13
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Hotel"

4
shnpan, Birmingham, Alabama 07/02/2020

This property has only been a Best Western for two months. The front desk personnel, Whitley and Camela, were both very friendly and helpful at check in. They were helping each other as one was familiar with the hotel and the other was familiar with the Best Western software. The room was large with two queen beds. There was a lovely mountain view. They need to do some updating as the air conditioner was noisy and the bed squeaked. Breakfast was not great. The eggs were overcooked and the meat was a mystery. They also had the usual cereal, waffles, juice, etc.

"Newly converted to BW, still a few wrinkles"

3
Benjamin R, Rexburg, Idaho 27/01/2020

We happened to be there on a day when the hotel was just changing from a Marriott to a Best Western. There was some confusion in the morning, no meat for breakfast, completely dried out potatoes and eggs; really poor for what BW usually would provide. When checking out all the lifts were blocked as they unloaded a semi full of new mattresses. Our room was very comfortable at least. I am sure it would be a better place to stay now, but I was quite displeased with the poor service and confusion.

"This hotel is in terrible shape and Marriott doesn't care."

1
User 06/10/2019

Our stay was 10/3/2019. The room had a Wet Paint sign on the door...but we were assured it was ok. The toilet had mold, the window had plastic over the outside and the parking lot had no lights. the building had no lights either. The web site said they had food service but it was closed down with no options. I wrote to Marriott but no response in 4 days.

"Worst Courtyard i have visited"

2
dond566, Charlotte, North Carolina 01/10/2019

Unbeknownst to us when we made this reservation through the Marriott site this hotel has been dropped from Marriott and is changing to a Best Western.. The lobby looked old and the food bar was being ripped out the next day The hallways smelled and the rugs in our room wrre stained and the toilet bowl unclean. Very disappointed with hotel and with Marriott for not letting us know the situation.

"Beware properties changing hands"

1
User 24/08/2019

As a Marriott Bonvoy member, I didn't expect to stumble on a Marriott property obviously neglected and run-down. Hallways were not vacuumed, external entry doors were not secured (all three nights we were there) and signs of neglect were everywhere -- inside the room and out. Interrogation of the staff revealed that licensing is soon being changed from Courtyard by Marriott to Best Western. Regardless of the reason, Marriott's cynical abandonment of the property prior to whatever disposition they are contemplating says more about the company than anything else. DON'T GO THERE! Detail: drapes in room didn't function and were torn; drawers literally did not roll in or out; sheets, towels and pillows were reminiscent of youthful stays at crumby hostels; the lobby and the rooms were dirty; clearly they were understaffed. DON''T STAY THERE!

"Stay somehwere else."

1
User 10/08/2019

Stay in a different hotel. Fire alarm went off and when I called the front desk they just laughed at me at 6 am on Saturday. Talked to them about getting another night comped since our night alone with my wife was ruined and they didn't seem to think it was necessary. My wife and I paid for a baby sitter to watch our kids so we could get a peaceful night sleep and then this. Very disappointed, in not just the alarm but the way the staff handled the aftermath. Stay somewhere else.

"Customer service is the name of the game"

5
ricks410, Syracuse, Utah 28/07/2019

We stayed there while we ran the Timp Half Marothon and as expected the customer service was off the charts. Braden and Cameron Stoddard made sure our stay was awesome. They helped with breakfast and other activities that were available in Provo.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.