The Lodgings SureStay Collection by Best Western

We paid $311 for one night. That one night included dirty sheets (blood dots and yellow stains) in our first assigned room. The second reassignment included towels with dark brown stains on them and roaches crawling up the bed board while trying to sleep. Proximity to the airport is great. But if you don't want to pay for an expensive dirty roach room, book elsewhere.

Once we got to our room we realized we had a tv that wouldn't work and an ac unit that made loud noises. After attempting many times to call, with no answer, they finally answered. A rep came up to assess and never called back with a solution. Again, we made several attempts to find out their solution with no answer. This went on and on for an hour or so. Finally after demanding to change rooms because they were obviously not going to fix the problems in our current room, they moved us. We repacked and lugged our big bags up two flights of stairs as there were no elevators. Once there, that tv had issues which needed fixed. Grateful that we had only one night here. It was next to the runway and in a seedy area. Never an apology from anyone. They seemed very put out if anything.

We were to spend 4 nights at this "hotel" over New Years and had purchased trip insurance. Our flight was delayed and then cancelled when we were on the runway due to an engine malfunction. They could not guarantee another flight, so our trip was over before it started. We immediately contacted this "hotel" and told them about the issue and that we needed to cancel our reservation, which had been booked through expedia/hotels.com. We had 3 phone conversations with them after this saying they could not cancel the reservation until it was cancelled through hotels.com, which didn't make sense as we had contacted them too. Our last call was with Debbie Serju-Williams (please note she works for the Best Western which is tied to this hotel). She was unpleasant, rude and hung up on my husband. We contacted expedia and again explained the situation. The expedia representative directly contacted Debbie and she was also hung up on. Hotels.com/Expedia did not end up honoring our insurance and this hotel has completely ignored us. Hotels.com/Expedia are well aware of the issues with this lodging. We asked if we could have a credit for a future stay as we come to T&C every year. Still nothing. Now seeing the most recent reviews we may have avoided a complete nightmare stay. We contacted Larry Cuculic (CEO & President of BWH Hotels (SureStay) regarding the issues with Debbie/the "hotel". No response.

Had a few issues well. Was on buisness/vacation trip. First off the cleaning was not done well. The ice busket had remnants of rotted fish for the entire period. The initil room given the ac was non functional. The pool jaccuzi was non functional anf the laundry was also non functional apparently awaiting parts. Basic things like water was not provided and clean glasses as well.Had to ask on occasion. Few othwr issues that would not get in detail with but, all around would never stay here again.traveled at a very costly time as well so was very disappointed.

We stayed at this hotel as a last minute option because our flight was canceled. Check in was painfully slow even though no one else was there. When we got our room it was large and appeared to be clean but had a terrible mildew smell. Within a hour of being in the room we saw cockroaches in and around the drawers in the main room. I quickly went to the front desk to let them know. They argued with me and told me they had just fumigated and that I was wrong. One of the workers also told me to lower my voice even though I wasn't raising my voice which was infuriating but I walked away because obviously nothing was going to be done. Later on, we saw another cockroach in the bathroom. It was smaller than the others but still yuck. See picture. On top of everything the gate beside our room banged against the wall all night long which kept waking our kids. Finally I got fed up and went out to ask the guy to stop banging the gate that it was waking our children and he yelled at me that it wasn't him. This was the same man who told me to lower my voice was now raising his voice to me. I was so frustrated between the noise, the cockroaches in our room and the disrespect, I was done. I sent my husband out to deal with them. After that, it seemed like they made an effort to not slam the gate but it still happened all night. I write this as warning, don't plan to get a good rest at this hotel or at least not in room 101. The air conditioner is the loudest I've ever heard, the gate slams anytime someone walks through it and the knowledge that there are cockroaches in the room makes it impossible to sleep not to mention the strong mildew smell. The disrespect of the staff and the lack of customer service just add to the terrible experience. Oh a just an FYI don't rely on the shuttle, we heard the receptionist telling another guest that the shuttle could not pick them up because there was too much traffic, which was laughable because we had just arrived from the airport and there was zero traffic. Don't expect anything extra / inclusion from this hotel. The customer service is TERRIBLE I not big on leaving reviews but this has to be documented.

We stayed here just the night before our flight home, as we needed one additional night on island & price was reasonable & reviews were descent. When we arrived, we were greeted at front desk, by a mostly friendly staff. The hotel was empty, but even making a comment about having luggage, she put us upstairs with no elevators & in a building away from the pools ( only amenities). The room was 100 degrees & she didn't put on air conditioning or tell us how, we found the remote eventually & it did work. The “free breakfast” didn't exist, but you can buy breakfast- no prices on menu. Ending up pretty expensive, even charged for water. But it was better than I thought it would be. The main pool was clean & a nice area, however no towels at pool. The “free” shuttle to airport was only at 7:15 am & 10:30 am - any other times they charged you $5.00 per person. It is essentially a reasonable priced place for only one night stay - I would not recommend staying there for your vacation.

This is a perfect place to stay between flights. It's close to the runway end of the airport—too far to walk. They do offer free pick up service from the airport though. They were very helpful in allowing me to store luggage. Even arranging for someone to meet me at the hotel at 6:30 AM to put my bag in the Hole in the Wall Restaurant next door until reception opened. Upon my return to Provo, they had already put my bag in my room. The rooms are compact but have all you need. The decor is new and high end. The bed is very comfortable and free WIFI is good. They have cable TV. The one thing to note is that like several hotels now, there is a lot of blue light coming from the TV and phone making it hard to sleep if you don't have a sleep mask. While they don't have a restaurant on site, the Hole in the Wall Jamaican restaurant under the same management has good food and friendly service. It also serves breakfast.

This hotel was nothing fancy but clean and quiet. There was a small pool and patio area. It was quite close to the airport but I never heard any noise from planes. The staff was very friendly and accomodating. There was a dorm size fridge & a microwave. Although there wasn't a bar/lounge on site, there's one right next door. It's small and not at all noisy. Most people would love the large pillows but I find that I get a crick in my neck. I used a towel & slept fine. Bed was very comfortable. I marked this as mid-range in price because that's what it would be in the US. However in T&C, this is probably a budget hotel because everything here is so expensive.

I stayed here in March if 2019. The rooms were so Much small that my fiancé and I felt like we were in a cell. Tried to upgrade to a larger room and the desk attendant was VERY rude. She clearly didn't know what she was doing and she tried to charge us 700$ for a larger room (for a two night stay) while refusing to refund our 500$ for the smaller room. I've never felt claustrophobic in any hotel room before this experience. Also there's a lot of biting flies around the property so make sure and use plenty of bug spray.

This is a typical “Motel” set up. It is a five minute drive from Providenciales International Airport. It is a little too far to walk with suitcases from the Airport Terminal to The Lodgings. A complementary Shuttle Taxi is available to and from the Airport. The shuttle service was efficient. We had a short wait only for the shuttle and did not encounter any problems. The Lodgings is located in what I would best describe as being a not particularly attractive semi industrialised area. This was alright for a one night stop over but I would be disappointed if I was booked to stay there for a holiday. The driver of the Shuttle Taxi doubled up as being the Receptionist. She was friendly and helpful. Because we were only staying for one night between planes we were allocated a ground floor room close to Reception which was very convenience. The bedroom was small. It had limited place to store clothing and suitcases. The bedroom was clean as was the bed sheets. There was an adequate bathroom with shower and no bath. Lots of hot water and towels. The wi-fi worked well. There was not a charge to use the wi-fi. There was a Courtesy tray in the room but without any milk or creamer which we had to scrounge from the hotel restaurant. The hotel restaurant had a limited menu and overpriced. Very friendly waiter who made us feel at home. Food well cooked and portions adequate. We had breakfast here. It was well cooked and served by a very friendly waitress. The Lodgings provided a no frills stop over which we were happy with. We would stay there again.

This is a good spot for a short business trip. The room are clean and airy, the customer service is on point, and you can access various eateries quite easily. One of the more affordable accommodations in Provo.