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Best Western Plus Barclay Hotel, Port Alberni

4.5/5  - basé sur 544 notations.
4277 Stamp Avenue, V9Y 7X8, Port Alberni, Canada - See map
Best Western Plus Barclay Hotel - Hotel Exterior The Best Western Plus Barclay Hotel is ideally located in the center of Port Alberni. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

When searching for the perfect Port Alberni hotel, there's no reason to look any further than these unbeatable accommodations. Lodging in Port Alberni can be tough. You deserve both a wonderful price and stellar accommodations. Get the best of both worlds at this Port Alberni hotel. The customer service is unparalleled, the location is divine, the value is unbelievable, and the services offered are nearly endless. This Port Alberni hotel is the central hub to many activities on the west coast. We offer the largest convention area at this full-service hotel. Catering is included in our full packages, so if you're putting together an event, it's a breeze. Other hotels in Port Alberni try to keep up with the standards we've set. However, there's no other place that offers the variety of services and perks that we consider "just how things are done". There's a bevy of events going on year-round near your Port Alberni hotel. Check out the Drag Racing Annual Event, the Salmon Festival, Mclean Mill Tours or golf and fishing. A day on the waters is the ticket to a relaxing trip. Hitting the greens below a sunny sky is a must for relaxing on any trip. There's no shortage to the bounty of Mother Nature near this Port Alberni hotel. Whether you're traveling on business or pleasure, you deserve a little pampering. Consider these deluxe Port Alberni accommodations your home away from home and get ready to relax. Book your unforgettable stay at Best Western Plus Barclay Hotel for a vacation that will set the bar high!

Best Western Plus

Barclay Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 548 guest reviews
NOTE ISSUED
Excellent
261
Very Good
222
Average
45
Poor
14
Terrible
6
REFER TO NOTICE
Business Business
128
Couples Couples
161
Family Family
162
Friends getaway Friends getaway
60
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beer and wine store"

2
16/08/2018

We were visiting Port alberni, with a pile of friends, when we stopped at the Barclay beer and wine store, the women that was working there , was so rude, Now a days when jobs are scarce, you would think you would be happy to have one, and at her age, apparently locals says her name is Marianne or mary anne, and they all have the same comment. Rude.

"Very comfortable room in well appointed hotel"

4
14/08/2018

Excellent snd most comfortable room. Service very good. Restaurant - very average and unsophisticated standard fare. Outdoor pool looked very nice. Well equipped gym. Well situated hotel for local attractions.

"visit to port alberni"

5
12/08/2018

a very comfortable stay, highly recommend the Best Western ,close to all amenities ...friendly staff , comfortable bed .we always stay there during our trips to port alberni . we enjoy our breakfasts at Stamps restaurant

"Great hotel and staff"

5
11/08/2018

the Barclay is an excellent hotel for both service and value. Stayed gain overnight 28 July, 2018 while enroute to Barclay Sound. Staff was polite and accommodating as usual and our room was clean and the beds there are so comfortable. The breakfast was also excellent and was 20% off with the room booking, a nice little bonus. Highly recommend this hotel

"Excellent"

5
10/08/2018

Our stay in Port Alberni started out with disappointment. We had booked at another local hotel that turned out to be terrible - their website and price point were very deceptive. Thank goodness for the BW Barclay! The front desk staff were able to arrange for two rooms side by side on one day's notice. Outstanding service, cleanliness and amenities. The staff here are terrific! Everyone was so helpful and friendly. Things we loved: - so clean - staff were great - strong reliable wifi - amazing fitness centre - 12:00 checkout - breakfast at Stamps was delicious and well priced - pool was really nice, but we didn't get a chance to use it Great experience - we will definitely stay here when we are in Port Alberni again.

"Port Alberni`s pleasent surprise"

5
02/08/2018

We stayed for 2 nights on our Vancouver Island trip in Port Alberni, the Hotel is in a good location, the rooms where super clean, and the beds very comfortable, the mattresses are just perfect, not too soft ,not too hard... it has a gym, an outdoor pool, although the gym is in the basement it is very roomy and has really good quality Equipment, also free guest towel and water. the pool has a good size for swimming. The Hotel has a Pub, and Restaurant( with Breakfast service at a discounted rate for Hotel Guests) in it ,and a Liquor store on the Corner. The Staff was very friendly and welcoming, and I was pleasantly surprised by this neat Hotel. it is a great choice if you want to explore the Pacific Rim N.P. for a day trip I would definitely stay there again!

"Great location, great staff"

5
28/07/2018

Staff were more than friendly. Dealt with restaurant staff, front desk and room service, and everyone was willing to help anyway they could. Rooms were large and clean. No issues. Cleanliness was good. Beds were comfortable and modern.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Valued Guest: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you enjoyed your stay and found our newly renovated guest rooms to be clean and comfortable. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Excellant Staff & Hotel"

5
26/07/2018

On business with family tagging along. Amazing staff, great rooms and the food top notch! I come here every time I'm in Port Alberni. I was surprised Peter the Owner of the hotel helped with my luggage to the car. I highly recommend this hotel to anyone! One of the best I've stayed at.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear krishnab296: Thank you for taking the time to share you experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the rooms great and the food in Stamps Café to be top notch. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Excellent!"

5
24/07/2018

We only had the pleasure of staying one night. The hotel is clean, appealing, friendly staff and a very good restaurant where we had breakfast. Most important was our room. We had a king room with the BEST mattress, very nice linens and the room was spotlessly clean! Highly recommend!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear RoseDie: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay and found the room clean and the staff friendly. We recently completed our guest room renovation including new beds with pillowtop mattresses, new carpets, new wall and window coverings, new furniture, new vanities in the bathrooms and new lighting. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Excellent location for boat trip"

4
19/07/2018

Very nicely finished hotel in the final throes of renovation. Only double beds in the two bed room but it would have been cramped with anything bigger. We had just an overnight stay so we're not able to take advantage of any of the facilities

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Anne K: Thank you for taking the time to share your experience during your recent stay with us. I am happy to hear you found our newly renovated rooms to be very nicely finished. We hope you enjoyed your trip on the Frances Barclay. Sincerely, John Quackenbush General Manager

"Great experience!"

5
16/07/2018

Best place to stay in Port Alberni, and not just because all other hotels/motels are pretty shabby, run down affairs. Service was professional, with small town charm. Rooms were super clean and best of all did not smell of Febreeze. Good portions of food and a pretty extensive menu for a small town.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Chris D: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear that you had a great experience, found the service professional, rooms clean, and had an opportunity to enjoy Stamps Café while you were here. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Friendly comfortable stay "

5
12/07/2018

We stayed here for a couple of nights as part of a small road trip from Victoria our aim was to take the scenic trip with the Lady Rose Marine company on the Francis Barclay which was worth the trip. We also stopped off at Ladysmith and had a coffee on the beach and at the Goats on the Roof deli both recommended which are reviewed separately We were put at ease by a friendly funny and very amicable receptionist and checked in with no problem. Rooms are really comfortable and well equipped hair dryer, iron and board coffee etc and the room had working air com. Great touch was the usb connector in the bedside lamps nice detail in this tech savvy world!! There are also vending and ice machines on different floors We had a drink in the bar one night which was nice sat by the pool again with great service and a menu that looked good with all the usual suspects. Note for travellers and top tip.: We booked through booking.com but in the future I would book direct or would leave the breakfast option out or at least check the deal as it was not like England or some other places where breakfast is standard. On this booking it was a fixed separate menu as part of the booking.com deal which was perfectly acceptable but a little concise in places! If I were to do it again (and we would) then I would check any deal and just pay on the day from the menus which looked good (note to self as this was a rookie mistake!!??) The hotel were happy to serve from the main menu but we would have to pay again and because of the deal we could not get the cost of the deal reimbursed against the full menus. This is not a criticism of the Hotel just a quirk if the deal and as I said they were happy to add extras!! All in all this was a great comfortable stay easy parking lovely helpful staff and good location for the boat trip

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Steve B: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your stay and had time to enjoy Stamps Café, Pastimes Sports Bar and Grill and of course our heated outdoor swimming pool. We can tell you had a wonderful trip and look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Great Stay!!"

5
09/07/2018

We recently spent a night at the BW plus in Port Alberni as a stop over. We had supper and drinks in the lounge and our server Cam was phenomenal. Perhaps the best and conscientious service we've ever experienced. She went above and beyond and it was truly appreciated. The front desk staff was very friendly and helpful as well. Our room was clean and comfortable! We would highly recommend staying here. We will continue to stay here every time we come through Port Alberni.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Chfischer: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your stay and had time to relax in Pastimes Sports Bar and Grill. We appreciate the recommendation and look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Good business hotel"

3
06/07/2018

Good: Professional hotel with all the amenities you expect of a hotel of this category. Location quite central in downtown Port Alberni. The rooms are clean and spacious for a decent stay. There is a nice couch in the room. Ok'ish: Breakfast: The restaurant style breakfast takes time, you don't have an exact understanding of what you have ordered before you get it, and it is not inexpensive. It might be our ‘European' tick that we are favouring the buffet style breakfast. There are good breakfast alternatives close by. Quite noisy place: The rooms facing north are next to some fans/noisy technical equipment on the roof below. If you want to close the window: also the built-in aircon is not the most silent one. To be improved: Nothing of relevance. You get what you expect, don't expect more.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Dichterdran: Thank you for taking the time to share your experience during your stay in this Tripadvisor review. We are happy to hear you found the hotel professional, centrally located and your room clean and spacious. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Great Room and QUIET"

5
28/06/2018

Not absolutely sure of our room title but we had a suite with 2 queen size beds with large screen TV and a separate sitting room with sofa and desk with 2nd large screen TV. Room was equipped with small refrigerator and small microwave. Very Clean. We get senior rates as Best Western Rewards or AARP rates are also available. On-site restaurant offered 20% discount voucher and was truly one of best breakfasts on our 2 week journey across Vancouver Island.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Ross201024: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel n this Tripadvisor review. We are happy to hear you enjoyed your room and found it clean and well equipped and had time to enjoy Stamps Café for breakfast. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Great hotel"

4
21/06/2018

Stayed here for 1 night while in Port for business. The check in was very quick and friendly. The room was very well appointed and looks to have been recently renovated. The bathroom was clean and done well. The only small negative was the remote control on the tv, all the buttons did not work, very very minor. Really like the hotel and would stay here again!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear David W: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We have just completed a total room renovation including new beds, carpets, wall coverings, window coverings, furniture, and lighting. We are happy to hear you enjoyed the changes and found our service quick and friendly. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Clean, comfortable, good service "

4
19/06/2018

Front staff were very accommodating with our bikes for storage. King Room was a little small but was clean with a comfortable bed and pillows. Overall, the staff in the hotel and lounge made our visit very pleasant.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Gordon B: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you found the hotel clean and our new beds comfortable. We are glad to hear you had a chance to enjoy Pastimes Bar and Grill during you stay. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Fastball Tournament Visit"

5
12/06/2018

We were in Port Alberni for a fastball tournament June 9 and of course we stayed at the Barclay. We really like this hotel and I have brought fastball and hockey teams here for years. We love the restaurant and especially the attitude of the staff that go above and beyond to accommodate our group (try the All In breakfast). Rooms are comfortable that the suites are great for parent and player gatherings. It is also located close to the sports facilities which minimizes travel time and being allows us to deke back to the hotel between games.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Ian T: Thank you for sharing your experience during your recent stay in this Tripadvisor review. We appreciate hearing your comments and do our best to accommodate our sports guests as well as our other guests. Our location is just down the street from the sports arena and makes us a favourite spot for many of the teams coming in for tournaments. We look forward to seeing you in the fall. Sincerely, John Quackenbush General Manager

"One night stay "

5
12/06/2018

Hotel was for one night only but very clean and quite. Beds were comfortable but bathroom was a little small. Ok for one person but if you got kids it might take some flexibility if you need to be in there assisting them. Grabbed a beer in the bar which was busy for a Monday night but had great staff.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear moyer257: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We appreciate hearing your comments, we have recently completed our guestroom renovation including new carpets, wall coverings, window coverings, furniture, lighting and beds. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Barclay is the place to stay!!!!"

5
18/05/2018

You will be greeted by friendly helpful staff. The hotel decor and amenities are up-to-date. Internet speed is good and workout room is well equipped. I don't do pubs or bars but there seems to be a popular bar in the lobby area and the restaurant has good food.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear asifa675: Thank you for taking the time to share your experience during your recent stay in this TripAdvisor review. It is always a pleasure to read reviews from repeat guests to let us know we are on the right path when it comes to guest service and the product we offer. We have recently finished our guest room renovations with all new furniture, bathrooms, carpets, drapes, lighting and beds and have been receiving great responses to the new look. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Fantastic - all the way around"

5
14/05/2018

All staff were friendly, courteous and extremely helpful. My son's wedding ceremony and reception were held at the hotel. Everything went very smoothly thanks to Staff members. The General Manager, John, was on hand throughout the evening to ensure nothing was needed. He even cleaned up a minor wine spill at the head table quickly an efficiently. Staff at the front desk, housekeeping, restaurant - all very polite and friendly. Rooms were very nice - beds super comfy. I highly recommend staying here

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Shirley S: Thank you for taking the time to share your experience during your recent stay and event at the Best Western PLUS Barclay Hotel in this TripAdvisor review. We are happy to hear the wedding went well and it certainly looked like all of the guests were having a wonderful time. We appreciate the comments about the staff being friendly and helpful and are happy to read that you enjoyed the newly renovated guest rooms and new beds. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Always a pleasure."

4
05/05/2018

This hotel is a great place and I ave stayed many times all for work. It's quiet and clean. The staff is very helpful and kind. The restaurant is very good and overall a very comfortable place to stay when In Port Alberni.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Robinfaith: Thank you for sharing your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. It is always nice to get these reviews from repeat guests to let us know we are on the right path with our product improvements and service. We are happy to hear you had an opportunity to enjoy Stamps Café during your stay. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Port Alberni getaway"

5
04/05/2018

Port Alberni is the start of our spring / summer overnight getaways. We always stay at this very nice facility. The staff have obviously been trained in customer service. Renovations are beautifully designed, and professionally done.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear cjwilliams341: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay and we appreciate the feedback on our recent guestroom renovations. We have just completed the final touches on our guest rooms, and have now finished the renovations with the new carpets, wall coverings, drapes, furniture, beds and bathrooms. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"Immediately obvious that this is a beautiful, well-run hotel"

5
23/04/2018

At first, we thought this hotel seemed more like a Sheraton than a Best Western, even as Plus category hotel. Front desk staff were very friendly, professional and efficient. The decor in the public areas and rooms was great, and we loved all the nice local-themed art throughout the hotel. We were worried at first that the liquor store on the property and the traffic would be issues, but they weren't at all. The bed was comfortable, and having an armoire in the room instead of closest was an excellent idea. The restaurant is an integral part of the hotel, and is equally well run, with friendly staff, good food and nice ambience with the large working gas fireplace. We have a standard request for a high floor room, far from elevator and not every hotel notices - this one did!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear BenLar137: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy you enjoyed your stay and had time to enjoy Stamps Café during your stay. We have recently completed our guest room renovation with new beds, furniture, lighting, wall coverings and bathrooms. We appreciate the positive feedback on the new décor. We strive to accommodate all of our customers requests where possible. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Lovely"

4
11/04/2018

Reception and resturant personnel are nice and friendly. The service is excellent. Room and washroom is clean. Check in and checkout is fast. Downstairs restaurant is nice and tasty. Room service is nice. No complains... If I'm going back to port Alberni I will choose it again

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Bashar H: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the room clean, the service excellent, and had time to enjoy Stamps Café our family restaurant. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Hockey Tryouts"

5
09/04/2018

Excellent Service. Hotel was under renovations for pool and sauna, but you would not have noticed as it was very clean and quiet. Would definitely stay there again. Restaurant food and service was very good.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 809iggy: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay and found the hotel clean and quiet. We are also happy to hear you had the opportunity to enjoy Stamps Café. We hope the tryouts went well and look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"The best bed in the world"

5
26/03/2018

I have traveled around the world for business, visiting 10 countries in 2016 and 5 countries in 2017 in 8 trips, staying in 5 star hotels wherever I went, and I must say, I had never experienced such a comfortable bed in any of the hotels I have stayed in. The bed at this hotel felt like a loving hug. I shared the room with a friend and we both felt that it was an extremely dreamy bed. You have to at least spend one night there. You haven't slept well until you have spent the night at the Barclay in Port Alberni.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Neila S: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. I am happy to hear you enjoyed your stay with us and found the bed very comfortable. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Stay"

4
19/03/2018

Nice hotel well kept, great central location. Breakfast was very good. Comfortable bed, updated decor. The staff were very friendly and accommodating. Free parking, large parking lot, never an issue finding a spot. We would definitely stay there again

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Lori R: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay and found the hotel well kept, the bed comfortable and the staff friendly. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great place"

5
18/03/2018

Everything was wonderful. Quiet, clean, up to date, everything you needed in the room. Great staff. Good restaurant. Nice bar with friendly staff. Very helpful and caring. Beds are comfy. Check in and out fast and efficient.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear copycat8: Thank you for taking the time to share your experience during your recent stay at the Best Western PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you found the hotel clean and quiet and enjoyed Stamps Café and Pastimes Sports Bar and Grill. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Our stay at the Barclay Best Western"

4
12/03/2018

Our stay was very pleasant. Rooms were clean, climate control was excellent. Staff were friendly. Restaurant had good food. The hotel was very close to where we were doing business. We had a problem with WiFi on our second evening but we didn't report it to the staff as it wasn't so important that we get connected at that time. I felt the hotel was worth the price we paid. It was quiet at night so sleeping was no problem. It would have been nice to have a microwave, however we only needed to get hot water for tea and that was possible with the coffee maker.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Beba A: Thank you for sharing your experience from your recent stay in this Tripadvisor review. We are happy to hear you found the rooms clean and our location was convenient for your business in town. I am sorry that you had an issue with the WiFi on your second day, we would have been happy to assist you if you had mentioned it. We have recently increased our upload/download speeds and bandwidth with a new fibre optic delivery to improve the Internet access and experience for our guests. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Well taken care of!!"

5
11/03/2018

If you have any reason to stay in Port Alberni then you need to consider staying at the best Western Plus Barclay hotel. We enjoyed amazing service, beautiful and clean well appointed rooms, in addition to super friendly and helpful staff. The food in the restaurant was delicious and the portions are huge. Two thumbs up for everyone involved, including the clerk at the liquor store who advised us that the restaurant would give us proper glasses to enjoy drinks in our rooms.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Wim V: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you the rooms beautiful and clean and found our service to be amazing. We are also happy to hear you had a chance to enjoy Stamps Café and the delicious options from our menu. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfortable Hotel and Great for Business Travel"

3
11/02/2018

I made the last minute decision to stay in Port Alberni a few weeks ago due to bad weather. I contacted the hotel an hour before check-in and was offered a very reasonable rate. The room was clean and comfortable but I did find the bathroom on the small side. It appears there was a partial renovation of the room as it did appear to be freshened up. The restaurant on site was very good and there is a liquor store attached as well. The staff were very accomodating to my last minute check in and the bed was comfortable. I would definitely recommend this property for any business stays.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Stephanie B: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We am happy to hear you found the room clean and comfortable and the staff accommodating to your needs. We appreciate your recommendation of our property for business stays. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager

"What a really great place to stay!"

5
04/02/2018

I don't review things too often but I am opening a trip advisor profile just to let everyone know how we felt about our stay. I have travelled a fair bit and stayed in many hotels. My wife and I both feel we have never had a better experience in any hotel ever, and that includes an overly expensive Disney resort where the service is supposed to be the best. The staff were amazing from the folks at the front desk to the great gang in the Stamps restaurant. The food was really great, some if the best French onion soup and a really delicious schnitzel. We were so amazed by the cleanliness of your location. We commented that the facilities were as clean as our home and I like things spotless. Thanks so much for an amazing stay and we are looking forward to staying with you again.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We appreciate the wonderful comments and are happy to hear you enjoyed everything from your guest room to Stamps Café. Our housekeeping and maintenance teams are very proud of the cleanliness of the hotel and take great care in keeping it spotless. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Beyond the call of duty"

5
28/01/2018

I have been here several times and always received great service. This time the staff at the Barclay went above and beyond when we had to evacuate for a tsunami warning. The staff were calm and provided detailed instructions on what and where. They were clearly well trained on emergency procedures - and still had a smile on their faces.

BWBarclayGM, Owner at Best Western Plus Barclay Hotel, responded to this review
Dear Valerie H, Thank you for the review and comments after your recent stay at our property. I am glad that our hotel met your expectations before and after the Tsunami warning. In the last thirty years we have had some warnings but never to the point of instructing our guests out of the hotel to a safe area of the city. It is comforting to hear that from our guest's perspective we came across in a professional manner. We take it very seriously knowing that you are in our care while staying with us and try to make every conceivable effort to make it as stress free as possible. Our Team gets excited when we see comments like yours because we get the feeling we are on the right track and are making a difference to ensure we take care of anything that stands in the way of meeting and exceeding our valued guest's expectations. Thank you! Sincerely, Peter G. Mugleston Owner Best Western Plus Barclay Hotel

"clean, great staff, good food"

5
21/01/2018

Hotel room was clean and quiet. It was probably the best sleep I have had in a hotel. The staff were helpful and efficient. Great restaurant in the hotel and nice restaurants in town as well. The staff were great with our Atom hockey team. I would be happy to stay there again.

BWBarclayGM, Owner at Best Western Plus Barclay Hotel, responded to this review
Dear HockeyMom, Thank you for the review on TripAdvisor regarding your recent stay at our property. I am glad that you had a restful quiet sleep and enjoyed our property during the Atom Hockey Tournament. From our perspective all the Atom hockey players were awesome during their “road trip”; true ambassadors for their Hockey Associations. We get excited and truly inspired when we hear comments like yours because we get the feeling we are on the right track and are making a difference to ensure we take care of anything that stands in the way of meeting our valued guest's expectations. Thank you! We hope to see you again next year and we will be here to take care of you. Again, thank you for taking the time! Sincerely, Peter G. Mugleston Owner Best Western Plus Barclay Hotel

"Hockey Tourney"

4
20/01/2018

Arrived late and had ferry issues and the staff at this Hotel were TOP NOTCH! Made sure we got checked in efficiently...needed and extra pillow and blanket and guy got it right away! Front desk lady was a little short and cut me off a few times but I am a desk agent at a hotel and it's NOT EASY. Beds were a little too firm for me but that's just a personal preference. Only real negative was the room smelled VERY STRONG OF PAINT. They must have painted the rooms very recently and maybe didn't ventilate long enough. Overall good value!!!

BWBarclayGM, Owner at Best Western Plus Barclay Hotel, responded to this review
Dear Kylabanackpowellrive, Thank you for the review about your recent stay at our property. I will pass on your comments to our Team as they appreciate knowing that they made a difference in our valued guest's stay with us. I am glad that everyone on your team made it here safely. We do appreciate all comments to ensure that we are either on the right track or to help us identify areas that need improvement. We did receive three comments during the week we were preparing for the wallcovering. Please accept my apologies that it bothered you; we ventilated all the rooms as much as we could but there was a balance between letting the weather in and letting the paint dry to seal the walls before the wallcovering. We are in the process of many renovations in the hotel and one is upgrading to new pillow top beds. I hope you will enjoy them the next time you visit us. Sincerely, Peter G. Mugleston Owner Best Western Plus Barclay Hotel

"Trip en route to Ucluelet"

4
15/01/2018

Very good value for money; staff friendly and helpful - only problem was our son was stuck in the lift for 15 minutes! Rooms were very well fitted out and beds comfortable. Well situated for travelling to the Pacific West Coast as well.

BWBarclayGM, Owner at Best Western Plus Barclay Hotel, responded to this review
Dear Gordon, Thank you for the review on TripAdvisor regarding your recent stay at our property. I am glad that our hotel met your expectations. I am sorry though that your son was inconvenienced for that short period of time during your stay. I do understand that it can seem like an eternity but we have certain protocols that we follow in order to ensure the safety of all concerned if an occurrence like this happens. Our first act is to make sure that everyone is ok and aware that someone is attending to them to alleviate any anxiety that they may have by not knowing what is going on. I made contact with your son and explained to him what I would do to get him out safely. I also explained to him the safety features on an elevator and apologized for being inconvenienced. Your son was very calm and we shook hands after I introduced myself and told him he would be out shortly. After that I went to reset the elevator and it safely took him to the floor below and the door opened. I met up with him once again in the lobby and again offered my apologies. I wanted to let you know that our guest's safety is paramount and wouldn't put anyone knowingly at risk and that sometimes takes a little extra time. All of our mechanical equipment is inspected regularly and have brought this to the attention of our elevator maintenance company. I hope the rest of your travels to the West Coast went well and you enjoyed the beautiful scenery Vancouver Island has to offer. Again, thanks for taking the time and have a great day! Sincerely, Peter G. Mugleston Owner Best Western Plus Barclay Hotel

"Great place too stay"

5
11/01/2018

I hadnt been here before. Excellent place too stay. Nice friendly staff. Great updated rooms and hotel and very comfortable beds with comforters. The fitness centre is packed full of equipment. Outdoor pool. Indoor hot tub. Great experience. No included breakfast but was given a 20% voucher for stamps cafe. An attached pub as well.

BWBarclayGM, Owner at Best Western Plus Barclay Hotel, responded to this review
Dear LLHH, Thank you for the comments “excellent place to stay, nice friendly staff”. It means a great deal to our Team to know that our efforts are making an impression on our valued guests and in your case a first time visitor. It is not only our goal at the Best Western Plus Barclay Hotel to meet expectations but to exceed them. We appreciate you choosing our property and for taking the time to express your thoughts on our product and the services that go along with it. Again, thanks for taking the time and have a great day! Sincerely, Peter G. Mugleston Owner/General Manager BEST WESTERN PLUS Barclay Hotel

"Very nice Hotel"

4
01/01/2018

Nice place to stay to stay.We were disappointed the Hot tub was out of order the one night we tried to use it. We received a free breakfast for the two Christmas holidays which was a nice treat.The location is wonderful, very easy to find.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear yvonneh2018: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy you found the hotel to be a nice place to stay and enjoyed the free breakfast on Christmas Day and Boxing Day. I apologize that we were doing cleaning and routine maintenance on the day you wanted to use the Hot Tub. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice place to visit"

5
24/12/2017

My husband and I had the opportunity to stay at the Best Western in Port Alberni and were delighted with the staff, accomodations and amenities. Spent some time in the lounge, delightful server. Had breakfast in the restaurant, server obviously didn't get enough sleep as she appeared grumpy. Food was good though. The front desk staff, to a person, were friendly and helpful. We definitely would stay there again because of the reception we received from them.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear bryancb2017: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you were delighted with the staff, accommodations and the amenities. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Awesome Place For Sure!"

5
22/12/2017

I am overall satisfied with this location and would recommend it for business or pleasure! The place is clean, the staff is always awesome and have never had a bad stay at this location at all! Recommend for sure!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear keithpD987YP: Thank you for taking the time to share your experience during your previous stays in this Tripadvisor review. We are happy to hear you find the hotel clean and the staff awesome. We always appreciate hearing reviews from repeat guests to make sure we are on the right path to keeping our guests satisfied. We look forward to welcoming you back on your next trip to port Alberni. Sincerely, John Quackenbush General Manager

"Visit and dinner with friends"

5
21/12/2017

From check in to check out we found the staff friendly, help full and courteous. Our room was clean and well equipped. We only stayed one night but have stayed at this Hotel on numerous occasions and found the service the same each time.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 247thelmal: Thank you for sharing your experience during your recent and previous stays in this Tripadvisor review. We are happy to hear that you find the hotel clean, well equipped and the staff friendly and helpful. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Quick trip to Port Alberni"

5
21/12/2017

This is a fantastic Best Western Plus. I travel a lot through out the year for work purposes and stay in various different hotels. Everyone was very professional and friendly!! The Bar was a great treat after 2 long days of traveling to get to Port Alberni. Jackie at the Front Desk and Tracy in the Bar are great ambassadors for the area and the hotel. Very clean, quiet, comfortable and great location.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear rgalliger: Thank you for sharing your experience during your recent stay in this Tripadvisor review. We are happy to hear you found the hotel to be clean and comfortable, and the staff professional and friendly. I will share your comments with Jackie and Tracy, they will be pleased at the feedback. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfortable, Clean and Great Location"

4
20/12/2017

Great hotel in Port Alberni. We used this as our base for explorations in the area. Hotel is clean and comfortable. They have a sports bar and café onsite as well as a liquor store attached. Café has a good breakfast and decent dinner food. It was great when we didn't feel like leaving the property to get a meal and when we got in late the first night. Room was very nice and comfortable. It looks like it was redone recently. Bathroom was small but done very nicely, really has everything you need. Everywhere in the hotel was clean and looked very nice. Staff was helpful, friendly and professional. There is a travel center where you can print boarding passes. I would recommend and stay again if in the area.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Caryn N: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay and found your room nice and comfortable. We are also happy to hear you had time to enjoy Stamps Café and Pastimes Sports Bar and Grill. We look forward to welcoming you again should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Professionally-run, no doubt"

5
16/12/2017

Had to stop here unexpectedly. Front desk staff were so accommodating and courteous - both at check-in and check-out. Room was very comfortable and very clean. All in all, this is a convenient and comfortable place to stay. Highly recommended.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Andrew B: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your stay and found your room comfortable and clean and the staff courteous. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great staff."

5
14/12/2017

Everyone here is kind and professional. The property is clean and comfortable. Food at the restaurant is good but I keep coming back because I am treated well. Everyone on staff is great. I always feel valued.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear patriciapY2256FI: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. It is always a pleasure to read the comments of a repeat guest to let us know we are on the right path. We appreciate the feedback that you found the property clean and comfortable and enjoy your meals in Stamps Café. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfortable bed, good amenities, good customer service"

4
08/12/2017

This was a one night, winter, business stay. The check-in process was smooth, unfortunately the food at the pub stopped serving before I got there (9PM) so I had to drive to find a pub and the hockey game. Bed was comfortable, very comfortable! and Check out was smooth. Nice to have a well priced quality breakfast IN the hotel with a discount for guests.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear GordWright: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your room and breakfast in Stamps Café. I am sorry about the food service, our kitchen closes down at 9:00pm on the day you arrived. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Modern, Clean and lots of facilities for all occasions."

5
04/12/2017

I am very particular about cleanliness in rooms and this Best Western Hotel was perfect - clean throughout. Staff throughout the hotel were friendly, helpful and always smiled during conversations. We've decided that we will stay here the next time we come to Port Alberni.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear jackmM9413UI: Thank you for taking the time to share your experience from your recent stay in this Tripadvisor review. We are happy to hear you found the hotel clean throughout and the staff friendly. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Liked the hotel and staff. Next time we are in Port Alberni we will stay at the Barclay, again."

5
30/11/2017

We were impressed with the upgrades to the hotel, cleanliness, bedding, the room was perfect. The staff most helpful and pleasant, a pleasure to deal with. My son also uses this hotel when on business. We would have liked to use the hot tub but did not have the time, maybe next time.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Helena H: Thank you for taking the time to share your experience from your recent stay with us in this Tripadvisor review. We are pleased you found your room clean and perfect for your stay. We are continuing to improve our product and services all the time, and are glad to hear you appreciated the changes we are making. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"consistenly good"

4
26/11/2017

The Best Western experience is always consistently good. The rooms are clean and comfortable, the service in the restaurant/bar is friendly and attentive and there is a reward system for which you can get gifts or reduced room rate. This particular hotel though had been upgraded and the room smelled like new carpets. The good thing was that the windows opened so that the room could be ventilated.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Karen L: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are upgrading our guest rooms again and replacing the carpet and furniture in the rooms. I apologize if the smell of the carpet was disturbing to you, I am glad the window was able to correct that to your satisfaction. We are happy to hear you had a chance to enjoy Stamps Café and Pastimes Sports Bar and Grill during your stay. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"1 night stay "

5
25/11/2017

Just a place to stay. Lots of parking and well located. Room was clean and just fine. Staff was friendly. Has elevators and a restaurant. Beer and wine store too. Little fridge in the room and beds were comfy enough. Clean bathroom.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear GlenMClark: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you found your room clean and your bed comfortable. We are centrally located in town and offer Pastimes Sports Bar and Grill, Stamps Café, a business centre, a dry sauna, a hot tub, a liquor store and plenty of parking. We look forward to welcoming you back on your next trip to port Alberni. Sincerely, John Quackenbush General Manager

"Nice clean hotel"

4
15/11/2017

We stayed here for 2 nights to explore the surrounding area as we found it cheaper and very convenient. The room was large with all facilities. The wardrobe was a little dated but clean. Our room looked out over the parking lot and road but we weren't disturbed by noise. There is an outdoor pool which was nice to have the free use of. This was clean and empty when we used and got the late afternoon/evening sun which was nice. No breakfast was included with our rate so we ate in the town. There is ample parking and the staff are very friendly. It's within walking distance / easy drive of the boardwalk where you can watch the bears across the river at low tide.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear TessPiggo: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and had an opportunity to see the bears from the boardwalk in town. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Standards once again Excellent"

5
14/11/2017

I arrived back again for work purposes and everything was in place and staff was once again very receptive to me arrival. The check in staff once again had a great attitude and made sure the room was as I requested. Very quiet and always exceptionally clean.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Tom G: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that your check in went well and everything was as you requested, and your room was quiet and clean. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"work stay in Pt. Alberni BC"

4
12/11/2017

I had a very pleasant stay at the Barclay Best Western Inn and would be happy to return there,on future trips.The staff was very approachable , well groomed and mannered. I would also like to add that any situations that I encumbered that they seemed happy to assist me.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear R1721JCwilliamw: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you had a pleasant stay with us and found the staff approachable and helpful. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great value- clean hotel"

4
10/11/2017

Clean, well priced. Friendly staff. My only complaint is they need more staff on at peak times in the lounge. Long wait for drinks, even longer wait for menus. Food delivery was normal. We only had nachos - but they were good. Friendly staff. Good atmosphere.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear D6666XBvanessac: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the hotel clean, well priced with friendly staff. We were a little overwhelmed when we had so many guests and a couple of large groups arrive in the lounge at the same time and we apologize that our service was not up to our usual standards. We managed to get back on track and everybody seemed to enjoy their evening. We are happy to hear you enjoyed your nachos and found it to be a good atmosphere in the lounge. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Family visit"

5
09/11/2017

The hotel was recommended to us by a family member in Port Alberni. We were thrilled with our stay. The room was perfect and super clean. The staff were very friendly and check in and out was a breeze. We didn't use a lot of the hotel services as we were with family most of the time but we did enjoy a lovely breakfast one morning. The serves were wonderful and the food very tasty.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Cindy W: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found your room perfect and super clean, the staff friendly and you had time to enjoy breakfast in Stamps Café. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great bacon"

5
27/10/2017

The hotel was clean, staff were kind and helpful and the food was excellent. The local bacon was stand out. I was able to bring my miniature dachshund and he liked his stay as well. Will definitely stay here again next time we're in Port

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 335adriennem: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the hotel clean, the staff helpful and had time to enjoy Stamps Café for breakfast. We look forward to welcoming you and your miniature dachshund back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"great place to stay while enjoying port alberni"

5
25/10/2017

the Barclay is located in a very convenient area of the little city that sprawls in many directions.... the hotel is quiet and has good restaurants ... the staff are knowledgeable and helpful.... off season prices provide great quality for the price

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Erika E: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are centrally located and just a few minutes drive to both downtown areas and many attractions. We are happy to hear you had a chance to enjoy Stamps Café during your stay. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice hotel with quality you can expect from BW"

4
24/10/2017

Nice and comfortable room. Lots of parking space. Elevators are available for all floors. Express Check-out worked for me. Price was very competitive and I considered I received good value for my money.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Stephen L: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you enjoyed your stay and felt you received good value for your money. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"The manager saved the day!"

5
22/10/2017

My girlfriend and I were going to go shopping while our husbands went fishing.... but the battery in the car key FOB slowly died. The manager had a new battery installed and then he tested that the key FOB worked. Great service, very much appreciated.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 152lynnen: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. All of our team strive to provide the best customer service we can offer, we are happy we were able to resolve the issue with your key FOB and get you back shopping. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Very satisfied"

4
21/10/2017

Very friendly at front desk. Didn't see any room safe. Didn't like the pillows. Air conditioner may have had a limiter on it. Didn't get really cold but wasn't loud. Not right in town but not far away. Good food in the restaurant, much better than expected.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Aussiedog6: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear your found the Front Desk team friendly and that you had an opportunity to enjoy Stamps Café. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"exceeded expectations"

5
20/10/2017

Port Alberni is not a place where most people stop for a night - if going to Tofino or Ucluelet we always drive through. This time we we were lured to stay because of the chance to have dinner at Little Bavaria - well worth the stop. The Barclay was a pleasant surprise - clean comfortable room, good bed, nice facilities and great staff. Only criticism was the quality of the pillows and plastic cups and glasses in room which is apparently a franchise requirement and not the choice of the operator. If you want a glass, just ask at the pub and they will kindly give you one or two. I would recommend this hotel to friends and family if looking for good accommodation - good value for money.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear PAABER: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found us a pleasant surprise with clean comfortable rooms, nice bed and friendly staff. We appreciate the recommendation and look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Very comfortable bed"

4
16/10/2017

I was extremely tired after a long day (12 hrs to be exact) and my room was very comfortable and appealing. The bed was FABULOUS and I had a wonderful sleep. Clean and the staff were friendly and very helpful.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear N1990SPtraceys: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you found the bed fabulous, the room clean and staff friendly. Hearing that our guests had a wonderful sleep is always high praise for a hotel. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Awesome hotel"

5
11/10/2017

My stay at was great . Great location , clean rooms . Very nice staff . Would stay there again no problem. Location was good close to everything . I would recommend this hotel to my friends and family .

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear annettem656: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay and greatly appreciate the comment that you would recommend us to your friends and family. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Port Alberni, BRITISH COLUMBIA"

4
09/10/2017

Very good hotel , clean , good price , helpful staff , a plus $10.00 gets you to any point in town :) . Was nice we could go have a drink and not worry about driving back to hotel. Try the local Legion great fun

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear CdnTraveler2: Thank you for sharing your experience during your recent stay in this Tripadvisor review. We are happy to hear you found us to a clean hotel at a good price with helpful staff. We are centrally located, so getting around town is very quick and easy. We look forward to welcoming you back on your next trip to port Alberni. Sincerely, John Quackenbush General Manager

"Very satisfied"

4
09/10/2017

Good clean accommodation in Port Alberni. Comfortable king bed, nice outdoor heated pool plus sauna and hot tub with exercise room. If you have neck issues (we do) bring your own pillows unless you can tolerate foam chips, and if you want a real glass just ask at the lounge and they will give you what you need. Would recommend this hotel if you want to break up the drive to Tofino.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Rob F: Thank you for sharing your experience during your recent stay in this Tripadvisor review. We are found us to be good and clean accommodation and found the bed comfortable. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Outstanding"

5
07/10/2017

We believe it's better than other Best Western's that we have stayed at. They didn't have a Continental Breakfast but they did give their guests 20% off breakfast at the Stamps Café plus offered free toiletries should they be needed. (toothpaste, toothbrush, comb, deodorant, sanitary napkin, etc.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear R8801UOmargaretf: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We thank you for your kind words and high score and look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Accommodations in Port Alberni"

5
06/10/2017

Very nice clean spacious room, everything worked, good supply of bathroom amenities, quiet. Very nice table for doing work as well as light meals. When I'm in Port Alberni will definitely return to the Best Western Plus Barclay Hotel.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Edgar P: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the hotel clean and spacious, Our housekeeping team takes great pride in their work, and they will enjoy reading your comments. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Port Alberni at it's best"

5
02/10/2017

Great hotel. Great food. Wonderful place to stay. Go Tour de Rock bikers. Wonderful area for boutique shopping. Mountains can be seen from front of hotel and back. Swimming pool was excellent and so was hot tub.

"Perfect stay"

4
29/09/2017

The receptionist Joanne encouraged me to use the hot tub even though I arrived when it was due to close. I appreciated the flexibility. The room and amenities were excellent (coffee, fridge, TV channel selection, quiet).

"My stay at the Best Western Barclay Hotel"

5
27/09/2017

Always good service at the Barclay Hotel. Glad to return anytime. The front desk was very friendly and helpful. All aspects of this hotel is very good and comes highly recommended. Will be my personal choice over any other hotel in Port Alberni.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear rondouglas68: Thank you for taking the time to share you experience during your recent stay in this Tripadvisor review. We are happy to hear our staff were friendly and helpful and that you found all aspects of the hotel very good. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great place to stay!"

5
26/09/2017

Second time staying here. Both stays were two days and it's a clean, quiet nice place to stay. Would stay again! Friendly staff. Nice to have a mini fridge option. Nice distance from Tofino if you can't stay there.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear lorisW2253NA: Thank you for taking the time to share your experience during your recent stays with us in this Tripadvisor review. We are happy to hear you found the hotel to be a clean, quiet , nice place to stay with friendly staff. We hope to have the opportunity to serve you again in the future. Sincerely, John Quackenbush General Manager

"A great home for the Pt. Alberni Toy Run"

5
22/09/2017

Rooms were excellent, service awesome (especially in the bar), and surrounding area very clean and accessible. For over 30 motorcycles and over 35 people registration was quick and simple and they accommodated our motorcycles in case of rain (put us under the overhead cover.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Richard R: Thank you for taking the time to share your experience during you recent stay with us in this Tripadvisor review. We always enjoy the Port Alberni Toy Run weekend, and the excitement the riders bring to town. We are happy to hear you enjoyed your stay with us and the service in Pastimes Sports Bar and Grill. We look forward to welcoming you back next year. Sincerely, John Quackenbush General Manager

"Always a pleasure"

5
21/09/2017

I love staying here.The kids enjoy it as well! The staff are always amazing, the rooms are always clean. I've stayed several times, and will continue to return! Thank you Barclay for your hospitality. See you soon!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Sylver9o: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you and your children enjoy staying with us, and we look forward to welcoming you back again. Sincerely, John Quackenbush General Manager

"One night was not long enough"

4
18/09/2017

The hotel is so accommodating. The staff very friendly and very helpful. They couldnt do enough for us. Would highly reecommend staying here when you visit the Island. In a brilliant area for visiting

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Tiggermum: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you found the staff friendly and accommodating. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Pastimes Sports Bar - Don't waste your money"

1
16/09/2017

First night food was terrible. Calamari was the smallest size of calamari I have ever had anywhere. Several of us ordered Caesar salad with salmon. The salad had. Wen sitting in a pool of dressing and the lettuce was totally wilted. They charged us an extra 14 dollars for the dry piece of salmon on top of the 10 dollar drippy salad. The next night one couple waited an hour and five minutes for their dinner while all the other tables that came in 45 minutes after us were served. They gave them 20% of their meals. They should have been comped. The servers were overworked and at times a bit cranky - understandably. Definitely won't eat there again next year

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Kathi v: Thank you for taking the time to share your experience during your recent stay with us. I am sorry that we did not exceed your expectations during your stay with us, we were serving a very large number of guests over the weekend due to the Port Alberni Toy Run and we strive to accommodate every request and serve all of our guests in a timely and professional manner. Sincerely, John Quackenbush General Manager

"Frances Barkley Package"

4
15/09/2017

We booked a night at the hotel with a Frances Barkley boat trip from Port Alberni to Bamfield,BC. The hotel staff were extremely helpful both prior to and during our stay; the package rate was very good. Had breakfast at the hotel which was ok....have had better food there on previous visits. However, 6 AM opening for breakfast most welcome as we had to be at the dock by 7:30AM. Would highly recommend this to others.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Kathryn W: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you found the hotel staff friendly and the package rate very good. We hope you had a wonderful trip on the Frances Barkley and look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great hotel"

5
15/09/2017

When we first checked in, the staff was presentable and assisted in all the things that we requested. we did however run in to a problem with another guest having a party on the same floor, but the management dealt with as soon as i reported it. ( I wouldn't say this is a party place ) koodos to the management! Over all experience was really good! Definitely one of my favorite hotels.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear kaylal760: Thank you for taking the time to share your experience during your recent stay with us. We rarely have problems with guests partying in the hotel, and we react quickly to insure that our other guests aren't disturbed. We are happy to be rated as one of your favorite hotels. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Customer Service"

5
14/09/2017

Didn't actually stay here because we didn't have a reservation and they only had a large suite available. We didn't need it and it was more than we were willing to spend for one night accommodation. The front desk clerk was extremely helpful in finding us a room at another place close by that was extremely clean and comfortable. We certainly appreciated the customer service and I'm sure we would have enjoyed our stay had they had a smaller room available.

"Great Hotel"

5
13/09/2017

I entered the hotel was on crutches and the staff was so accommodating, helped me get checked in the front desk agents were very helpful the staff took care of their customers someone got the elevator all wet I didn't want anyone too slip it was cleaned right away. There is restaurant with fabulous food and lounge, out door pool and there is business center for the guests. All around this place is absolutely great, I had unexpected injury on that Friday and stayed at hotel, so they treated us well Thank you

"Very Comfortable!!"

4
10/09/2017

The accommodations were very clean and comfortable. We had a great breakfast before we started our day. The staff were very friendly and keep everything very clean. We would recommend this location to friends and family to stay.

"Fine for a stopover"

4
08/09/2017

Our room had 2 queen beds, fridge with no freezer section, hair dryer. It was nice enough & clean. There was a decent restaurant downstairs. There was no breakfast included, but you got a 20% discount at the restaurant. There was an outdoor pool, a spa, & a fitness center. Price with tax was $120 U.S.

"Good Quality Hotel with Excellent Customer Service"

4
06/09/2017

we needed a location enroute to Ucluelet/Tofino and this was the ideal location. While the hotel is dated, it is clean, quiet and the best in town. We were greeted by 2 exceptional Front Desk staff, who were friendly efficient and helpful. they gave us town insight and restaurant suggestions (we chose not to eat at the hotel despite the discount) The room was spacious and very clean. Avoid opening your windows on the north side due to the air conditioner units noise. The price was high, but it was the high season, so I assume reasonable. This BW has no continental breakfast, and no lobby coffee. The extra charge on your bill will be the Destination Marketing Fee levied by the town .. an innovative way to pay for the tourism office!

"Shout out to receptionist on Duty"

4
05/09/2017

Thanks for Maureen and Joannie for finding a pet-friendly room for us. The online check reservation didn't asked if we are bringing a pet or not but during our check-in they move people around to find a place for us. Wonderful people and nice place to stay

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear gilbert v: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We were happy to assist you with the pet room issue, we have a limited number of rooms that we allow small dogs to stay in, but we were able to find one for you. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Just one night stay"

5
05/09/2017

It's a good place to stay because your expectations always match with reality. Our room was clean, and we didn't have any issues during the stay. Front desk agents were helpful and confident at what they were doing. I called earlier and requested a room on the top floor with a mountain view. All my preferences were honored. I just want to mention that it was strange smell near the hotel as well as in Port Alberni downtown. I think it's kind of manuring. I suppose it's just city peculiarity. Also it was some noise from the hotel ac's. I solved this problem when I closed the window, so I couldn't hear the noise. Overall the hotel is good to go and I can recommend it to my friends and colleagues. Sincerely, Sasha Tsupryk

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 617sashat: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the room clean and the staff helpful. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"BW Barclay was an okay stay"

3
05/09/2017

The Fitness Centre which is located in the basement of the hotel is not very pleasant to work out in. There were no towels for the guest. Would suggest having handiwipes in a pull out container to help with wipe down of equipment after use.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 140mayanh: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. I am sorry the location of our fitness centre was not to your satisfaction. We have small towels and disinfecting solution in the fitness centre for cleaning the machines after using them, I apologize if we were out of them while you were there, we would have happily replenished the supply had we known of the issue. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Excellent customer service / very good price for quality"

5
01/09/2017

Best Western Barckay Inn ,Port Alberni BC provides very good quality accommodations and service at a reasonable price. Staff are very attentive and provide a high level of service. The Sports bar serves very good food and beverages in a very pleasant environment..

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear bowdll: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us, and we look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Excellent hotel in Port Alberni"

5
29/08/2017

Clean, quiet room with very comfortable bed. Staff were prompt and courteous. Grounds are very well kept. Very attractive property. Lots of parking and we were allowed to park our motorcycle under cover of the front entry. Definitely recommend and would stay again on next visit.

"Barclay Hotel provides good lodging in Port Alberni"

4
28/08/2017

We found the hotel to provide very nice accommodation. Staff were friendly and efficient. Rooms were well appointed and very clean. In all a good visit but for the needs of my handicapped son who could not take a shower in this hotel.

"Nicest BW on the Island"

5
28/08/2017

Spacious rooms, great amenities and professional staff. Conveniently located in Port Alberni within driving distance of Tofino and Nanaimo. Check out Swale Rock for breakfast, Little Bavaria for dinner, Goats on the Roof Market and Sandcastle Bakery when traveling through the area.

"great choice"

4
27/08/2017

Clean, affordable with friendly staff. stayed for one night and the room was very clean and comfortable. didn't get to try out the café or anything but it was a great hotel, no complaints. perfect for families.

"Comfortable, Good Amenities"

4
27/08/2017

Staff were pleasant and helpful, professional but friendly. Accommodations clean, housekeeping top-notch. Location excellent. Restaurant, bar, staff and facilities were friendly and engaging. Breakfasts-food average,plentiful.

"Husband was in hospital"

5
23/08/2017

The BW Barclay is a great place to unwind. They helped me rest and unwind. Thank you Joanie for you caring and attention. I look forward to my next stay. Our next stay will be for leisure. Just 1 lady needs improvement on how to receive guests.

"stay in port alberni"

5
22/08/2017

we stayed at the best western in port alberni in order to sail on the mv francis barclay one day journey up the alberni inlet.the hotel was very clean comfortable and had excellent service and good food in the restaurant

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear K2873WMkathyk: Thank you for taking the time to share your recent experience during your stay with us in this Tripadvisor review. We are happy to hear you enjoyed Stamps Café and found the hotel, clean and comfortable. We have had beautiful weather recently, and I am sure you enjoyed the trip on the mv francis Barclay. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Location in a Wonderful, Little Town"

4
21/08/2017

Friendly staff, very clean room. We were only there one night and did not have the opportunity to visit the café, pub, pool, or fitness center. Better than other BW hotels we've stayed at. The price was very reasonable. Check out time is noon; that was an unexpected bonus!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Lynn M: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you found the staff friendly and the room very clean. We thank you for the wonderful comments and look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfort and Service are great"

4
21/08/2017

We stay at the Barclay whenever we get to Port Alberni as we enjoy the rooms, food and service we receive. We really enjoy the breakfast menu and their service is awesome. We also like the ease of parking a van, vehicle and boat etc as they have a nice sized, easy to get into, parking lot.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Mattstoke: Thank you for sharing you experience during your recent stay with us in this Tripadvisor review. We always look forward to receiving feedback from repeat guests to let us know we are still providing a good product and good service on a consistent basis to all of our guests. We look forward to seeing you again. Sincerely, John Quackenbush General Manager

"Great Getaway Package"

5
20/08/2017

We booked 2 rooms with the Lady Rose Package. We thoroughly enjoyed property staff, very tidy room (Thanks to great housekeeping) . Only mar was noisy neighbour 1130 pm which hotel sent someone up immediately to deal with party quieted within 5 minutes - inconsiderate guest not a fault of hotel. Would not hesitate to book again at this property. We thoroughly enjoyed package with Lady Rose boat trip to Bamfield. Beds and pillows very comfortable.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear suehN5424TN: Thank you for sharing your experience during your recent stay with us. We hope you enjoyed the Lady Rose boat trip, it is a very popular day trip this time of year. We are happy to hear you found the room very tidy and enjoyed interacting with the staff. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice hotel"

4
17/08/2017

We stayed at this hotel in August. It's a nice hotel. Very clean. Good amenities. I used the gym, the swirl pool and the outdoor pool. The gym has a diversified range of machines to be used by guests. I did a different range of exercises. The swirl pool I used but without the swirls. I didn't know where to turn it on. The only downside to our staying was when we ordered dinner with our young children. When we were ordering our food the lady who was taking our order left in the middle of it to pick up some dishes from a table next to ours. We found that very rude and unprofessional. Overall we enjoyed our stay at the hotel and in Port Alberni.

"Awesome place to stay."

5
15/08/2017

Great place to stay, would definitely stay again. The staff was friendly and knowledgeable, hotel is very update and modern, room was very clean. The value for this type of accommodation is excellent. Definitely would recommend this hotel.

"Best in The Port"

4
13/08/2017

We recently stayed at the BW Barclay in Port Alberni. The staff was very friendly, the room was clean, and mostly well appointed. They have a restaurant and bar on site, and the server we met was friendly and welcoming. It's the best place to stay; the hotel is walking distance to many restaurants if you elect not to eat there. Unlike many BW we have stayed at, breakfast was not included which is unfortunate. They do offer 20% reduction, but a free continental breakfast would be a great idea.

"Happy employees,equates to happy customers"

5
12/08/2017

Clean, spacious easy in and out of parking lot. Easy to find Hotel. Quiet. We had the 2 Queen suite with 2 TV's which help when you want to watch different shows for the evening. Every employee we interacted with was polite and seemed happy to be on the job. The waitress in the cafe for breakfast helped us start our day out with a smile. The breakfast was very fast and the menu quite extensive. The pictures in the cafe are from original photographers in the area and are done very well. It allows you to see some places you may want to visit in the area.

"Great hotel with super service"

5
10/08/2017

We decided to stay here as we'd previously stayed for two nights a couple of years ago on our way to Tofino and we were really impressed with the friendly staff and efficient service. We weren't disappointed as the service was still top notch. Everyone we met was very friendly and attentive and when we checked out the lady who processed our bill offered us some really good advice on places to visit on our way back to Nanaimo. We met the manager in the elevator when we were heading down to check out and he was very chatty and keen to know how we'd found our stay. He was around in the office whilst we were checking out and got involved in the conversation about places we should visit. I remembered the manager from our last visit as he'd rushed out to the car park when we were departing to make sure our two young daughters' each had one of the lovely complimentary killer whale bath toys (which we still have at home as a reminder of our trip). I thought this was super service, really memorable, and one of the reasons why I didn't hesitate to rebook this hotel again. I also loved the unique and very regional complimentary gift and so did our daughters who remembered the hotel as soon as we arrived! Sadly there were no killer whales this time but the girls were each given a high quality local pin badge which was a nice touch. Our room was spotlessly clean and modern, with everything you could need and we all slept well as the beds were really comfy. We will definitely stay here again when we visit in 2018 or 2019. Thanks for making us so welcome on both of our trips!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear HelenPDNP: Thank you for sharing your experience during your recent stay in this Tripadvisor review. It is always nice to hear that two years after your previous visit our service is still top notch. All of our team members consider themselves ambassadors for Port Alberni and take great pride in offering friendly advice and ideas for things to see and do in the area. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Very comfortable hotel with excellent service."

5
10/08/2017

My second visit to this hotel. Great staff - really friendly and helpful. Rooms very comfortable and clean. Breakfast and service also prompt and tasty. Will definitely stay again when in Port Alberni.

"Terrific staff and a nice stay"

4
10/08/2017

From check-in to check-out, staff was very pleasant and helpful. Breakfasts were good, but same selection as many others. in-house food service was well flavoured and good portions, so worth the price.

"On a Bike trip."

4
09/08/2017

This Best Western was very helpful with our motorcycles, and with all of our luggage. Great Hotel, we will be back for sure. Helped our friends with a bad door lock. And very extremely polite at the front desk. The Night Manager was very helpful. Nice place for sure.

"Amazing matresses"

5
08/08/2017

Our family stayed here for a night on the way back from a long day at Long beach/Tofino. We had chosen a 1 bedroom suite as we had 5 in our party. The rooms were very spacious and tastefully decorated. Outdoor pool felt amazing, although getting to it was a bit of a maze but we did find it. Fitness room, sauna and hot tub are all added bonuses after a long day of travelling/beachcombing. The hotel is centrally located but not directly on the main highway, just a very short drive of which made for a nice peaceful sleep. The matresses were soo comfortable, best I have slept on in a very long time. Check in staff were friendly and efficient. The bar was a nice break for an hour to unwind and restaurant food was very tasty . All in all, this was a great decision to stay the night here as everything about the hotel we enjoyed and also explored Port Alberni as well, a very cute quaint town. Highly recommend the property,

"Great location on way to coast"

4
23/07/2017

We stayed here on the way to the coast. It is located near everything in Port Alberni. The staff was very friendly and helped us with suggestions about local sites. The breakfast area was very nice with friendly service.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Dan K: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear you found the staff friendly and helpful and had a chance to enjoy Stamps Café for breakfast. We look forward to serving you again should your travels bring you back to Port Alberni. Sincerely: John Quackenbush General Manager

"Port Alberni Best Western"

3
22/07/2017

Very pleasant staff upon arrival, rooms were clean, discount on breakfast, outdoor pool, gym, hot tub. Only issue was that to get from the pool you had to climb stairs to the second floor, come down the elevator into the basement and access the hot tub, poor planning

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Garth T: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the staff pleasant and the rooms clean. Our pool is a seasonal outdoor pool, while our hot tub and sauna are available to our guests all year. This is why you have to go outside for the pool, and inside for the hot tub. My apologies for any inconvenience. I hope when you return to Port Alberni you will choose to stay with us again. Sincerely, John Quackenbush General Manager

"Nice hotel"

4
21/07/2017

We planned a short excursion to Ucluelet and Tofino from Vancover but found that there were no hotel options in either town that were in our price range combined with the quality we wanted. Port Alberni gave us a location that was drivable to Tofino and Ucluelet and this hotel gave us a nice place to sleep at a price we liked.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear jeffb25676UW: Thank you for taking the time to share your experience with us in this Tripadvisor review. We are happy that you found our hotel to be a nice place and we could offer you the quality you wanted at a reasonable price. Many of our guests make the same choice that you made, and stay with us and take a day trip out to Tofino and Ucluelet, and then take the opportunity to see some of the sights in the Alberni Valley while they are here. If you travels bring you back to Port Alberni we would be happy to serve you again. Sincerely, John Quackenbush General Manager

"Just What We Wanted"

5
21/07/2017

We were taking the Frances Barkley day trip out to the Broken Islands from Port Alberni and wanted a reliable comfortable place to stay. The Best Western Plus Barclay was perfect. We knew our room would be comfortable, with reliable wifi, and good amenities. It was well located too. The best part was that 4 days after we left the hotel we realized we had left a raincoat somewhere and thought it might be at the BW. We called,housekeeping found the raincoat and sent it to us!!!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear flip52024: Thank you for sharing your recent experience with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the hotel perfect for what you needed. Our new wifi system is fiber optic and has increased our upload and download speeds immensely. We were happy to be able to return your raincoat to you. We look forward to seeing you again if your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfy and well appointed"

4
21/07/2017

The rooms are comfortable and the amenities are nice as they are in the majority of Best Westerns, although one wished for a bottle of water in the fridge without having to run down a vending machine in the heat. There is about everything a guest could want right on the premises. They serve an outstanding breakfast. All staff with whom we dealt were pleasant and efficient. They also have a package store and a nice bar.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Sungron: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you had an opportunity to enjoy Stamps Café for breakfast and found our staff to be pleasant and efficient. Our onsite liquor store and Pastimes Sports Bar and Grill are very popular with our guests after a long day of work or travelling. We look forward to welcoming you back should your travels return you to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Value"

5
20/07/2017

If you are headed to the coast ...why not stay in Port Alberni? That is what we did to avoid the exorbitant prices in Tofino and Uclulet ... The BW hotel is a great value alternative in this lovely small town.

"4 Women on a Holiday"

4
19/07/2017

We were just 4 of about 200 women. The front didn't get overwhelmed and the entire weekend was well organized. There was a bit of confusion over the breakfast bill the last say after everyone else had left but in general the service was great, we got the adjoining rooms requested which doesn't usually happen at these events. When we left we all thought we should come back to see more of the town and would certainly stay at the Barkley.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear bladeless22: Thank you for sharing your experience during your stay with us in this Tripadvisor review. The event you were attending went very well and we enjoyed assisting everybody during their stay with us. The train ride seemed to be a big hit, even if it did run a little later than planned. We look forward to your return to see some more of the magnificent sights in the Alberni Valley. Sincerely, John Quackenbush General Manager

"An Annual Business Stay"

4
17/07/2017

Everything you would need in a hotel. Excellent staff, clean rooms. Restaurant, bar & grill, beer and wine store. I stay here every year and look forward to each trip to this nice town. This time I brought my son along. He had a great time in the pool. Took us 15 mins to get to Cathedral Grove and hike around. Turned my business trip into a mini vacation.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear stephenhA6526HS: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear both you and your son had a wonderful stay with us and found the hotel staff excellent and the rooms clean. The heated outdoor pool has been very popular this summer with the beautiful weather we have been having. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice place to stay, rooms a little small"

3
13/07/2017

Hotel is well presented, rooms are a little small but ample, restaurant was fine, good selection, lots of parking internet speed was fine and consistent. The staff in the main we friendly and helpful, overall a good experience.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Camera H: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you had a good experience during your stay and found the staff friendly and helpful, the hotel well presented and had a chance to enjoy Stamps Café. If ever your travels bring you back to Port Alberni, we would be happy to serve you again. Sincerely, John Quackenbush General Manager

"review"

2
12/07/2017

We stayed two nights. The room was clean and liked the express check out. The first night was very noisy and the room was small for 4 people. No complimentary breakfast, but did receive 20% off of breakfast in the hotel restaurant.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear christinamR3457VH: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you found the room clean and the express check out was convenient for you. I apologize that one of your neighbors was noisy during the first night, we responded and spoke with them and told them to quiet down. I hope on your next trip to Port Alberni you will give us another opportunity to serve you. Sincerely, John Quackenbush General Manager

"Staff works hard..."

4
11/07/2017

Good hotel ... staff is excellent but the lounge / restaurant is almost always understaffed and therefor slow... The air-conditioners have trouble keeping the room cool on warm nights.. I think they are programmed that way.. Could use some new bed linen.. In my last stay they were warn thin..

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear petern1815LJ: Thank you for taking the time to share your experience during your recent stay with us. I am happy to hear that you found us to be a good hotel with excellent staff. I will have our maintenance look at the air conditioner in your room. We are constantly checking and updating our bed linens and I will follow up with our housekeeping team as we should never use any worn bed linens. We look forward to welcoming you back to Port Alberni should your travels bring you back. Sincerely, John Quackenbush General Manager

"Screwed Over"

1
08/07/2017

Customer service is horrible and they can't take reservations properly. They have no idea what customer service is about. Made numerous errors when I booked my stay, I made changes to my reservation and they never went through and then booked me for another stay for 2018.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Doug S; Thank you for taking the time to write this TripAdvisor review. Customer feedback is essential in our business however I would like to address what you perceived as “Screwed-Over” and customer service that is horrible. Our guests are very important to us and we treat all with respect, appreciation and have reservation confirmations in place to ensure that they are getting the reservation that they desire. As we have discussed in our previous conversations you had two reservations with us; one that was made in November 2016 for your two night stay on June 30, 2017 and another made in February 2017 for a three night stay arriving June 29, 2018. I understand mistakes can happen but both reservations had Friday as your arrival date. When you didn't arrive on the Friday we moved your reservation one day ahead but kept your departure date the same as we didn't have any availability on the Sunday night. Although we were also very busy on the Friday night we chose not to charge you for the “no-show” that night. Our reservation confirmations are sent to the email address that is given at the time of the reservation and sent out every fifteen minutes. You would have received emails from us in November 2016 and February 2017. It was understood that you did in fact receive those email confirmations. Any change in the same reservation produces another email confirmation under the same reservation number. If a mistake was discovered with incorrect dates we would have gladly made the changes and apologized for the misunderstanding and any inconvenience that it caused. Our goal is to give great customer service and help meet our guest's expectations and in our previous discussion it was thought we came to an amicable agreement for the inconvenience that you experienced. I am deeply concerned that your experience at the Best Western Plus Barclay Hotel was well below your expectations. I know we can't change prior events but please accept my sincere apology, guest satisfaction is the goal at the Best Western Plus Barclay Hotel and we take great pride to bring the level of this hotel above our competitors. Sincerely, John Quackenbush General Manager

"Visit to Port Alberni"

5
08/07/2017

This is an excellent hotel well-located for visits to the East and West coasts of the island, for a great day out on the MV Frances Barklay to Bamfierld etc and for the attractive town of Port Alberni itself.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Brunel40: Thank you for taking the time to share your experience during your recent stay with us. We have many guests who choose to stay in Port Alberni and take a day trip out to Tofino and Ucluelet and then spend another night enjoying the Lady Rose boat trip or Mcleans Mill or some of the other sights in the Alberni Valley. We are happy to hear you enjoyed your visit, and should your travels bring you back to Port Alberni we would enjoy welcoming you back. Sincerely, John Quackenbush General Manager

"2 night stay with small group"

5
28/06/2017

Very friendly service in all areas - it was clear that all of the staff like their jobs. Very clean, quiet and comfortable. Great prices on the menus and the food was good with good portions. Loved the pool area and that you could also eat in designated outdoor spots. We were a group of 13 and everybody enjoyed their stay.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear loisi915: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We were happy to have you and your group stay with us and we heard many positive comments from the group during their stay. Our outdoor pool is a very popular spot during this season, and it is wonderful to see people enjoying it. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Clean comfortable stay with all the amenities"

4
14/06/2017

A very nice hotel - seemed relatively new. Quite well appointed with several eating options right in the hotel itself. The hotel staff were incredibly helpful and friendly. I was only there overnight, but I had a great sleep. Will stay there everytime I pass through for business

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear AHB007: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and had a great sleep. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Best Western Barclay"

4
06/06/2017

Very clean, comfortable rooms. Only complaint I had is that I sleep on my side and the mattresses were too hard, resulting in my having a sore shoulder when I checked out. Nice fitness room and hot tub. Breakfast was serves hot and by very friendly staff. I'd reccomend

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear 29Sirvingb: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the rooms clean and comfortable and had a chance to take advantage of our fitness centre and hot tub. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Very nice place to stay in Port Alberni."

5
03/06/2017

The room was very comfortable and impeccably clean. I liked the little coffee maker in particular. It was great that the hotel was dog friendly, too. All the staff we interacted with were super friendly. I would definitely stay there again.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear cbtay: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found your room comfortable and clean and the staff super friendly. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"We were staying here for a Beta Sigma Phi Conclave."

5
28/05/2017

We arrived about an hour before check-in time and our room was all ready for us. It was a nice room, very clean and quiet. We couldn't get the TV working so I phoned to the desk and within 5 minutes, someone was there to get it going for us. (Someone had been watching a DVD and hadn't changed it back to the original setting.) The beds were very comfortable. The only thing we forgot to pack was our bathing suits. The pool was beautiful and clean and very refreshing (put our feet in). The hotel was excellent for the conclave held on the Saturday and the food was very good. We would definitely stay there again.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Joan H: Thank you for sharing your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found your room very clean and quiet and the beds comfortable. We enjoyed having the conclave at the hotel and were happy to receive the many compliments on the food and service. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Good/affordable place for one night"

3
28/05/2017

A good option if you want to be close to visiting Cathedral Grove. With limited options in the area this was low cost & our room was quiet & clean. The staff were very friendly & welcoming. For families traveling with young children - we weren't able to get a cot. Only 3 stars as I wouldn't say this is 'very good' but probably the go to option if you're ever in Port Alberni

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Caroline V: Thank you for sharing your experience regarding your recent stay with us. We are a very central place to explore many of the sights and experiences available in and around the Alberni Valley, such as Cathedral Grove, Stamp Falls, Sproat Lake, Frances Barkley Ferry, and to take a day trip out to Tofino and Ucluelet. We are happy to hear you found the hotel quiet and clean and the staff friendly and welcoming. We look forward to serving you again should your travels bring you back to Port Alberni, Sincerely, John Quackenbush General Manager

"met with 168 women from Beta Sigma Phi for conclave"

5
28/05/2017

staff super helpful, room clean, food excellent close to amenities, but also not too far to drive to different areas of shopping and sightseeing. the area is abundant with natural forest and ocean access. went on the steam train to McLean Mill, was a wonderful experience, again the staff was super. The trip was so worthwhile. I would recommend it to anyone.

"Clean and comfy"

5
28/05/2017

We had a suite while attending a conclave- 2- Q beds very comfortable- didn't have to use sofa bed. Fridge was turned off so took awile to get it up to temp. for our appies and booze but not too bad since there was a lot of ice in the maker although only one was on the 5th floor. Should get the other one replaced. Dinner in retaurant was excellant. Maids were very friendly and helpfull when the hotel did not honour our late check out time of 1pm we were given and locked us out of room early. Mill tour train was very late returning due to being first day and they had the smaller engine running and the rtracks wer coated with wet grass.

"Great Place to Stay"

5
27/05/2017

The best way to describe this hotel is high quality average. There are no outstanding features but everything is of a high standard. The parking lot is large with easy access from the street. The building has a lot of trees around it so it seems more rural than it is. Coming into the building the lobby is tastefully decorated. The front desk staff very courteous and knowledgeable about the local area. We ate at their restaurant. The menu had a good selection and the meals quality was very high. The hallways and room were very clean and laid out nicely. All the staff displayed a very friendly professionalism. The recreation area has a sauna, hot tub and exercise room. This area is in very good repair and very clean. The hot tub is a miniature pool. It is deeper and larger than most. Fantastic for getting rid of travel aches. In summary a great place to stay with no nasty surprises

"A good nights rest"

4
24/05/2017

I was happy to wake up fresh and recharged. The bathroom was spotless and the water prsssire was great. The check in process was smooth and I would stay again if I am back in Port Alberni. Thanks Best Western

"Great location for a getaway!"

4
23/05/2017

Great located property with lots of parking and easy access. Hotel is clean and has alot to offer with sports bar, restaurant,and liquor store. This was our first time at the hotel and were pleasantly pleased. Its an older hotel and could use some upgrades in the hot tub area and some of the rooms but otherwise very clean. Avoid the wings in the sports bar. Too much breading! Great location to all amenities of Port!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear food53: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear you were pleased with the hotel and found us clean and well located. We are glad you were able to take advantage of some of the amenities we have to offer such as Stamps Café, Pastimes Sports Bar and Grill, our Barclay Liquor Store, and our sauna and hot tub. We look forward to welcoming you back should travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Great value hotel"

5
23/05/2017

Good location in town and also on the way to Ucluelet and Tofion, professional services, clean rooms. A bit outdated inside but still working appropriately. Restaurant offers a goof choice of meals for reasonable price. Free parking available.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear krisztians2016: Thank you for taking the time to share you experience during your recent stay with us. We are happy to hear you found our hotel to be a good location with professional services and clean rooms. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Everything right "

4
20/05/2017

As I stated above, this hotel does everything right! I stay in many hotels, and this one gets it right: modern, spacious rooms; well laid out bathroom; good air conditioning; convenient services. Best of all, as always, the staff make the difference! Not only the front desk, but the maintenance staff were friendly, as well! Will certainly return.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Dan468: Thank you for taking the time to share your experience during your recent stay with us. Thank you for the great comments, we completed a renovation of our rooms last year and are always happy to hear that our guests are enjoying the changes. We totally agree that the staff make the difference, and all of our team act as ambassadors for the hotel and community and are always willing to offer advice and directions to the many places and things to see in the Alberni Valley. We hope to welcome you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Love the Art!"

4
13/05/2017

The BWP Barclay Hotel is a clean, comfortable and well-represented hotel, and their artwork on and in the building is wonderful. Don't forget to view the beautiful 'Walt Collins' mural in the front lobby. Many features of our King Suite included a good pillow selection, a 5-star comfort mattress, the mini fridge, coffee maker, E-Bath supplies, and a flat screen TV with the 'clean bag' remote. The bath was a sufficient size and our view from the top floor was probably as good as it gets in Port Alberni. The HVAC (air conditioning) was hit and miss in that it would either run the fan or cool the room, where I prefer the white-noise of a continuous fan that kicks a/c in when required. The outdoor pool was too cool for our liking but we did enjoy the indoor hot tub, although they are missing towels in the room. We did find a towel-stand in a separate exercise room but they were small towels more suited to workouts. Another miss was our terrible 9:30pm reception at their restaurant 'Pastimes' when we arrived for a late-night drink and snack, but we just left and went downtown instead. It's a great hotel worthy of 4 stars and we'd stay here again. Safe travel, Paul

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Paulshappy: Thank you for taking the time to share your experience during your recent stay in this TripAdvisor review. We are happy to hear you enjoyed your stay with us and found the hotel clean and comfortable. Walt Collins is a local artist and we like to promote local artists and the spectacular sights of the region. If you noticed the landscape photographs in the restaurant and lounge, they are all local attractions and parks, and some of the wildlife you can see in the area. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"We used this location to visit Tofino, Uculet, and Port alberni sights"

5
11/05/2017

Hotel staff were welcoming and professional. Rooms are clean, spacious, well appointed, etc. I will stay there again.We did not take advantage of the breakfast offering as we had made other plans.Good value and well located.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear Bill m: Thank you for taking the time to share your experience during your recent stay with us. We appreciate the feedback and are happy to hear you found the rooms to be clean, spacious and well appointed and the staff welcoming and professional. We hope you had a wonderful time on your trip and we look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Barclay Replay"

4
09/05/2017

In town for a Memotial service and didn't spend too much time at hot the In town for a Memorial Service so didn't spend too much time at hotel but rather with friends. I didn't experience any negative encounters and would recommend hotel to friends who may have occasion to visit Port Alberni. Close enough to to Sproat Lake which is always a treat to visit. Food was good and staff was friendly and professional... thank you for a nice experience!

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear A372QCevag: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. I am happy to hear you would recommend the hotel to your friends, that is high praise in the hospitality industry. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Some fixes needed"

3
08/05/2017

OK hotel for Port Alberni - not many choices anyway. Under the BW standards from what I have seen in the past. Old and musty decor. Noise from other rooms travel a lot. Card readers very touchy, was stuck outside the room several times fiddling with it - and even the manager could not demonstrate how to make it work consistently. On the good side: clean, friendly and helpful staff.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear MandaLa1: Thank you for taking the time to share your experience in this Tripadvisor review. I am happy to hear you found the hotel clean with friendly and helpful staff. I apologize if some of our other were guests were making too much noise. The walls of the building are concrete, so we don't get many complaints of noise through the walls. Again thank you for taking the time. Sincerely, John Quackenbush General Manager

"Centrally Located"

4
03/05/2017

We had a comfortable King size bed, the room was clean & spacious. It had a microwave, fridge, WiFi, coffee maker, hair dryer, ironing board & iron, good quality soap, bathroom is clean. The heater was excellent and not noisy which worked properly to the temperature required. The staff were friendly and helpful. The restaurant food was fine but the cube type hash brown were overdone but otherwise it was a good breakfast. We should have advised the waitress. I would suggest that the hash brown be either shredded or smaller cube type hash. We had people to visit and this location served us well.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear toyshan: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear that you found your room clean and spacious and the staff friendly and helpful. We are centrally located and close to many attractions in the Alberni Valley. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"On a short holiday with my sister in law"

4
02/05/2017

The rooms are very clean and well furnished, beds are comfy with good linen and pillows. Bathroom well stocked with towels and soaps. Had a bit of an issue upon check in though that has caused me some concern. I reserved our rooms through the Airmiles program and upon arrival I provided the confirmation listing for the front desk clerk. She did not look at it and went ahead and did our room charges as if we were just new. They had the rooms assigned - but not as requested. We were not on the same floor, let alone next to each other. In addition, she charged my credit card for the rooms and I had to remind her that they were already paid for! Now there are concerns that the charge is on my card and I will have to look. The continental breakfast one is used to at Best Westerns is not offered here, but you do receive a 20% discount. Our breakfast order was completely wrong and had to be sent back. Mind you the food itself was good, just the order taking. In her defense, the young woman did say she was training, but she should have been able to remember 2 short orders. Overall, I would stay here again and I would recommend it. Just be certain to not assume the staff are reading anything you give them. Oh yes, there is one other thing. There was a card hanging in the bathroom allowing me to request the type of room cleaning service I wanted - full service, just towels or nothing at all. I appreciate this as I had my computer out with work in progress and did not have to put everything away when I requested No Service. This is a good idea in my view.

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear rosaliew504: Thank you for taking the time to share your experience during your recent stay with us. We generally take a pre-authorization on a credit card upon arrival for all of our guests, this allows for incidental charges such as restaurant charges or long distance telephone calls to be billed to the guest room. I apologize for the mix-up with your breakfast order, but I am happy to hear you enjoyed your breakfast. The housekeeping card in the bathroom is just one of our environmental practices we offer to reduce our carbon footprint and offer the choice to our guests if they wish full service, partial service or no service during their stay. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Beds I found very uncomfortable"

4
02/05/2017

My husband and I stayed here for a week. The staff was excellent, the room was nice and clean, but I could not sleep on the beds. The manager was very accomadating and set us up in another room, but it was the same problem big dips in the mattress. My back and hips were killing me. There was just no support.i stayed at a best western in Alberta and the beds were very comfortable. Other then the crappy sleep I got. It was pleasurable

"fantastic accommodation"

5
29/04/2017

Friendly helpful staff very helpful . The room was clean and the bed was very comfortable with great pillows. I would highly recommend this place. 'we only intended staying 1 night but after staying the night we realised this was a great place to base ourselves .

"customer service was excellent."

5
21/04/2017

i'm all about the free wifi.and the wifi was better then anywhere else i've stayed so far.not sure about the nonsmoking but i don't smoke and i never smelled smoke in my room.elavator to all floors.in door pool,restaurant sports bar,

BWBarclayGM, General Manager at Best Western Plus Barclay Hotel, responded to this review
Dear jon m: Thank you for taking the time to share your recent experience with us in this Tripadvisor review. We have recently upgraded our Internet system and have greatly increased our upload and download speeds and bandwidth. We are happy to hear that you enjoyed the new access and found it working well. We do not allow smoking inside the hotel, there are a couple of areas outside where people can go and smoke. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Good place to stay"

4
16/04/2017

Good hotel centrally located. Had to ask for more coffee in the restaurant, but the room was good, the bed Ok, the window could open (a real plus) and the shampoo and soap good. I appreciated the good WIFI.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear 423francesw: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you enjoyed your room and the Internet access. We have recently upgraded our Internet service and greatly increased our upload and download speeds and bandwidth. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"island visit"

5
13/04/2017

Stayed two days at the beginning of the week and 2 at the end. Rooms were lovely especially the king room. There is a dining room downstairs and the food is really good. also used the spa and it was great too. all in all the experience was great

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Sherry B: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you found the rooms lovely and had a chance to enjoy Stamps Café. We hope to welcome you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Two night stay"

3
11/04/2017

I stayed at the hotel with our Midget Hockey team. The hotel was very accommodating, rooms clean, staff friendly, location just two minutes from the rink, good beer and wine store, value was good so no complaints. I would stay again with the team. However I do have one complaint and that's the food. I recommend eating else where. I tried to be open minded and I did not complain but the dinners were terrible, lunch not so bad and pub snacks acceptable. Dinner terrible. I hope the hotel reads this, really an easy fix. My advice stick to Burgers and chicken wings. I ate at the hotel lunch, dinner and snacks. I survived. Again the hotel is great, stay here eat else where.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear HockeyDad86: Thank you for taking the time to share your experience during your recent stay with us. I am happy you found the hotel staff accommodating and friendly and the rooms clean. I am sorry you did not enjoy your experience in Stamps Café, we usually get great reviews on our food quality and service. We have many of our regular customers that stay here because of the on-site restaurant and sports bar. I hope we will have the opportunity to serve you again on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Place in Port Alberni"

5
10/04/2017

Have stayed here now 3 times over the years and it is by far the best place to stay in Port Alberni. Very central to everything including the ice arena. We took advantage of the 20% off breakfast coupon given to us at check in. The food and service were excellent. Wouldn't stray anywhere else

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Rainy_Vanc0uver: Thank you for taking the time to share your experience during your recent and previous stays in this Tripadvisor review. We are pleased to hear you rate us the best place to stay in Port Alberni, we strive to maintain our product and service well above our competitors, and are constantly looking for ways to improve. We are happy to hear that you enjoyed Stamps Café for breakfast. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"A Comfortable Stay!"

5
10/04/2017

Had a lovely stay in this hotel. The room was spacious, clean and quiet. It is in a lovely area for walking. Staff were extremely friendly and helpful. It has a restaurant with adequate food and friendly service.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear northsue: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are glad to hear you found the room clean and quiet and our staff friendly and helpful. We are happy to hear you enjoyed Stamps Café during your stay. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice enough but noisy"

3
09/04/2017

Decent hotel, has cold beer and wine attached. Sports bar had excellent food and service. Walls are thin and when drunk fools come back at 4am, it's easy to be woken up. Room itself is nicely appointed but the hotel itself is starting to look a bit dated

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear T8323YOchrisn: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed the food and service and found the room nicely appointed. I apologize for the noise issue, our walls in the hotel are cement and rebar so when people are disturbing you they are making quite a bit of noise. I wish you had called the desk, we would have been happy to deal with the noisy offenders. We hope to welcome you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Excellent!"

5
07/02/2017

Stayed here for the second time on our way to Tofino. Felt welcome the moment we arrived. We had a pet friendly room and it was immaculate. This is a very clean hotel. Food was great in the restaurant. Small glitch with tv and the manager was there in less than 5 minutes to fix it. Entire staff was friendly and helpful. It was a cosy, comfortable stay after a long day. Bed was super comfortable and bathroom was spotless. Wouldn't stay anywhere else.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tyson_13: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. Our housekeeping and maintenance team take great pride in the cleanliness of our hotel and we always appreciate the positive feedback our guests give us in this area. We are happy to hear that you had an opportunity to enjoy Stamps Café while you were here. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"A quick night "

3
26/11/2016

It's a bit loud. Room was clean, staff was very pleasant. Bathroom was decent. Overall pretty good nothing to complain about. We basically just slept and moved on. We didn't use the pool or restaurant. Lots of parking.

"Entire stay"

5
15/11/2016

We have stayed in many hotels over the years and this was by far one of the best. The staff couldn't do enough for us. The rooms were immaculate everyday. The registration desk was more than accommadating. We will definitly stay there when we return to Port Alberni, BC.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Ellen K: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We pride ourselves on being ambassadors for the hospitality industry in Port Alberni and we always like to offer advice on things to see and do in the area. Our housekeeping and maintenance teams are wonderful at keeping the building clean and well maintained. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Hotel, in a fun city, and makes it easy to go to Pacific Rim Park and other Western Vancouver Island regions"

4
12/11/2016

Best hotel in Port Alberni, it is central, making it easy for walking, restaurants, stop off point, and travel point. Hospital visits would be one of the few things far away. Rooms, service and all other parts of the hotel are definitely Best Western. So can't go wrong. Only short coming is no breakfast with room, you need to either book that rate, or use the on-site restaurant. Which isn't bad, but still not the normal you expect from this chain.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Hepple W: Thank you for taking the time to share your experience with us in this Tripadvisor review. We are centrally located and there are many restaurants and attractions within walking distance. We are happy to hear you enjoyed your stay with us and look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Surprisingly Nice"

5
11/11/2016

We had expected this hotel in Port Alberni to be merely okay, but found it to be clean, comfortable, well-equipped and well-staffed. The reception staff were professional and politely friendly. The room was spacious and comfortable. The restaurant was cheerful and clean. We would definitely recommend it whenever possible.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Elsy T: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the hotel to be clean and comfortable and you had time to enjoy Stamps café. We have recently completed a renovation of all of our guest rooms and have been getting wonderful feedback on the results. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Disappointing "

2
31/10/2016

We decided to stay the night at the last minute after a long day of travelling. We've stayed here before so we had no worries about staying again. We check into our room which was very musty smelling. The beds were very hard and uncomfortable, and I ordered breakfast in the morning and it was AWFUL!!! The bacon was so over cooked or "nuked" that it literally fell apart when I picked it up. (Did not eat it)the hashbrowns were not fully cooked (did not eat them) so I basically had toast for $13. Big disappoint because the restaurant used to be very good. The wifi was absolutely horrible as well, I just gave up and stopped trying to surf on My iPad. It was THAT BAD. Was very disappointed in the entire stay, nothing nice to report at all

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear CanadaDreamcatcher: Thank you for taking the time to share your experience during your recent stay with us. I am concerned about your comments, and I apologize that your stay was disappointing. We normally get great comments regarding both our beds and our breakfast quality. When I see comments like these I follow up with our team leaders and correct the issues to get us back on track. I am curious to know which room you stayed in as we have recently completed a full renovation of our guest rooms, and wonder which room would smell musty. If you could contact me at 1-800-563-6590, I would like to get more information from you regarding this situation. Sincerely, John Quackenbush General Manager

"Unexpected comfort"

4
21/10/2016

Nice large, clean, accessible, comfortable room; dog friendly too with waterfront walking area across the parking lot!. Stayed two nights here as base camp for day trip to Pacific Rim NP. Given the chance, would return to this property (even with the gazillion traffic signal aggravations on Hwy 1. north of Victoria)

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tim C: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear you enjoyed your room and stay with us. Yes we accept small dogs in our designated pet friendly rooms, many of our guests enjoy this option. We would definitely like to welcome you back to Port Alberni if your travels bring you this way again. Sincerely, John Quackenbush General Manager

"Best in Port Alberni"

5
19/10/2016

I highly recommend this hotel for several reasons.This Best Western Hotel is perfectly located in the heart of Port Alberni. The hotel itself is clean and modern, rooms are spotless, the breakfast area is large and airy and there are numerous breakfast choices. The staff at reception were very friendly and extremely accommodating. We had chosen the room package that included a trip on the Frances Barkley but unfortunately, there had been an error in sailing dates. The manager very quickly sorted things out and without hesitation,compensated us for the error. You don't often get that kind of service! (Note that there are both indoor and outdoor pools.)

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear expatkate2007: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you found the hotel clean and modern and the rooms spotless. We are also happy to hear you had an opportunity to enjoy Stamps Café. We are sorry that the France Barkley trip was unavailable due to a retrofit, of which we were also unaware. We are happy we were able to rectify the situation with you and look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"A very comfortable and convenient place to stay"

4
18/10/2016

Great location, free parking plus the bonus of an LCBO store on site. Comfortable queen size bed plus sofa in our large room and two doubles for our travel companions ensured a good night's sleep for all before our early morning breakfast (huge and delicious) preceding our day trip on the Frances Berkley down the inlet to Bamfield. Staff pleasant and helpful from the minute we walked in the door to the minute we left after our short stay. Thank you.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Debbie E: Thank you for taking the time to share your experience with us during your recent stay. We are happy to hear you enjoyed your stay and found the staff pleasant and helpful throughout your stay. We are glad to hear you enjoyed a hearty breakfast before your trip on the Frances Barkley, and we hope you had wonderful weather on the trip. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Good for a quick rest"

4
18/10/2016

I spent there just one night, the room was big enough and clean, the restaurant is small but you can enjoy a beer watching sports. The Wi-Fi was not son fast. It was a rainy and cold day so we could spent some time in the swimming pool.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Rikregis: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the room big and clean, and had an opportunity to enjoy a beer in Pastimes Sports Bar and Grill. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice hotel"

4
17/10/2016

We only stayed here one night. The room layout was great with a queen bed and a sitting area with a sofa. Since we were travelling with anther couple, the sofa was great to visit. The breakfast in the dining room was tasty.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Robert653t M: Thank you for taking the time to share your experience in this Tripadvisor review. We are happy to hear you found the room layout perfect for visiting with your friends, and had an opportunity to enjoy breakfast in Stamps Café. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Great Hotel in a small town"

4
17/10/2016

It was a pleasure right from walking in the door the desk staff were very friendly. Our room was as we requested. The recent renovations to the hotel are tastefully done. Comfortable beds great wifi though out the hotel made our stay.

"Wedding"

5
16/10/2016

We enjoyed our stay very much, the wedding ceremony was beautiful ... Our room was very nice with a lovely colour palette. The service was amazing and the front end people were very friendly and helpful..

"saw the black bears"

4
15/10/2016

Greeted on arrival and found a room on the 1st floor.hte staff were very helpful and nothing was to much trouble to them.The breakfast was a real treat in the dining room and a 1st class service.Nice clean rooms and hotel kept tidy in foyer

"Great hotel "

4
13/10/2016

Quite impressed with this lovely small town hotel. Modern & well kept, with great WiFi, heat controls and bathroom. The cafe for breakfast is fine, but the bar could use some improvements. Close to some very nice restaurants. Will definitely be back.

"Great Facility...Dining Disaster!"

3
11/10/2016

Honestly I wasn't expecting much when booking a hotel in Port Alberni. Limited choices and hundreds of families booking in for a hockey tournament. Can you say...COMPLETELY surprized!? Barclay Best Western - very nicely renovated exterior, well-stocked and reasonable priced liquor store conveniently attached. Interior very well appointed with a business centre, free wireless and clearly a quality renovation. Rooms were very well appointed, fridge, in room climate controls, 32" LG TV and extensive cable selections. Comfortable beds and nice sheets. Marble topped bathroom counters, modern cabinetry and AWESOME water pressure in the shower! Now...for the "less-good" part... Checking in - one fantastic, upbeat, helpful, informative woman on the left - dower, cryptic, less helpful GM on the right. Yup...got the GM, Why did I feel like I was doing him a favour handing over my credit card? Totally the tale of two experiences - all of three feel apart behind the same counter. Wished I waited...and gone left. FIASCO - Sunday morning breakfast! Thanksgiving weekend...at least three hockey teams (and rumour has it a wedding party) booked for between two and three nights. Would you not look at your room load and staff your restaurant accordingly??? Seriously - there was one server and an expediter when we arrived. Clearly the department head didn't anticipate having a full restaurant for breakfast. Was 15 minutes before we got coffee at our table...15 more for flatware. I physically had to go get the server to have her take our kids orders. In total it was 50 minutes before food arrived - can you imagine how frustrating it was to see your child and a dozen friends (having all just played a hockey game) sit waiting for food for nearly any hour? In our case - we were the first to order - and the last to receive our meal. 15 minutes AFTER the last order came out. I very much appreciated the significant efforts of the office manager who came to the rescue of the two servers (yes another one gratefully leapt into the fray) made in pouring volumes of coffee, getting water and even taking orders. Yes, she was incredibly apologetic and our breakfast was comped (YES - I tipped 20% on what we ordered) - however it was simply not enough. That breakfast coloured the experience of 40+ future hotel-staying patrons in in such a negative way - all for a lack of a third server and some planning on management's part. Not fair to the servers, not fair to the expediter, not fair to the kitchen crew - and certainly not fair to hotel guests. Would I stay there again? Probably - my qualifications to saying "Yes" would be that the GM stay "behind the scenes" and leave customer service to his front desk staff...and either making a reservation at Stamps well in advance or eating elsewhere.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Michael, Let me start by thanking you for your comments today regarding your recent stay at our property. We value both the good and the bad comments by our guests and discuss how we can improve their experiences at our property. I do appreciate your comment that you were surprised at the level of our property when you arrived however I realize that we have failed in our attempt of meeting your expectations in our restaurant. Please accept my sincere apology, total guest satisfaction is the goal at the BEST WESTERN PLUS Barclay Hotel and we take great pride to bring the level of our product and the service that goes with it above our competitors. Sports teams are a big part of our business and one that we try to build upon. We appreciate the business that teams give us while attending tournaments in the Alberni Valley. We try to work with them to better understand their schedules and their needs while staying with us. I agree you; it is always advisable when travelling in large groups to make reservations. We also understand that team plans change or are made at a moment's notice however we also had two other large groups arrive without reservations at the same time as your team. We do schedule accordingly and did have more than the one server and expediter during the morning and other staff that jump in when the need arises. Our goal is to give great customer service in order to meet your expectations. I know we can't change prior events but please understand that we are taking your feedback to heart and focusing on improving. Again, I apologize for the inconvenience in our restaurant and hope if your team travels back to Port Alberni, the Best Western Plus Barclay Hotel will be your property of choice. Best Regards, Peter G. Mugleston Owner BEST WESTERN PLUS Barclay Hotel

"Lovely Hotel But Restaurant Service Poor"

4
10/10/2016

The rooms seem to be recently updated. Ours had a comfortable King Size bed with nice white linens. Very clean. The bathroom was a bit small, with just enough room to move around. Overall we were very pleased with the room. The restaurant staff were not as friendly as the hotel staff, and service was painfully slow. We waited quite a long time for breakfast even though there were very few other guests at the time. There were no offers of more coffee and we had to ask for jam for the toast. The breakfast potatoes were cubes that seemed to be deep fried, not the nice shredded kind. The English Muffins in my Eggs Benedict had a crust so hard on the bottom, they were impossible to cut, almost as though they had been sitting on a warmer too long.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear kdstevenson: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your room, we recently completed a major renovation of all of our guest rooms and have received many compliments on the new look. I am sorry to hear that your experience in the restaurant was less than excellent, we normally get great reviews in this area and I am concerned when we do not exceed our guests expectations. I will be following up with our restaurant team to discover what occurred and correct the issue. Thank you for the feedback, it helps us to identify areas where need to improve. Sincerely, John Quackenbush General Manager

"Excellent!!"

5
09/10/2016

From the time of arrival until departure the service was excellent! The ladies at reception were extremely helpful! The hotel was exceptionally clean and that is very important to us!! The food at the restaurant was good! When I complained about our food being cool, it was looked after immediately!! No point in wasting your time trying to find another restaurant as the restaurant with the hotel was very good!!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear mrstravellinglady: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you found the service excellent, the hotel exceptionally clean and enjoyed your meal at Stamps Café. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Staff great but restaurant a disaster"

4
08/10/2016

Hotel staff are amazing. Hotel is clean and well taken care of. Unfortunately the restaurant is a disaster. Had pancakes and asked if the fruit, strawberries were fresh. Waitress assured me they are, we they were not. Mushy, disgusting strawberries. Is it that hard to cut up fresh fruit? Anyways, when I brought that up to the waitress she was still adamant they are fresh strawberries which begs me to question if she actually knows what fresh strawberries look like. Either that or she doesn't care about her customers. My advice, go out and eat somewhere else.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear robertoruffolorael: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear that you found our hotel clean and well taken care of. I apologize that your experience in our restaurant was less than excellent. We normally get great comments regarding our restaurant service and food quality. We will be looking into the issue and correcting the problem so that this sort of issue doesn't occur again. Thank you for the feedback, we use this information to continue to improve for our future guests. Sincerely, John Quackenbush General Manager

"Barclay Stay"

5
08/10/2016

My wife and I stayed one night at the Barclay and would highly recommend this hotel. The staff at the desk were very pleasant and efficient. The room was clean, quiet and very nicely laid out with a comfortable bed. We would definitely book this hotel again when staying in Pt. Alberni.

"A Great Place to Stay"

5
06/10/2016

Port Alberni is a medium-sized town on Vancouver Island, smaller than either Nanaimo or Victoria, but conveniently located for touring the whole island. The BW Barclay Hotel offers wonderful service, comfortable and well-appointed rooms, enthusiastic and helpful staff, good parking, a great restaurant for breakfast to get the day started, and a fine lounge to wrap the day up in. There is a pool and fitness room, and great service in all respects.

"Rainy night in Alberni"

4
05/10/2016

Once again enjoyed our stay here, front desk staff helpful and courteous. Room was well appointed with all the amenities needed. Good linens and very comfortable beds. A nice stopover on our way out to the West Coast and Long Beach.

"Great hotel and stay"

4
04/10/2016

The staff throughout the property are very friendly. Has all you need in one convenient location. Besides the usual amenities of a Best Western Plus there is a restaurant, bar and liqour store. Found it to be a great central location for where I needed to go. Will definitely stay here again on any other business trips and hope to bring my family for a leisure trip one day.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Trevor J: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We look forward to having you stay with us again, and are happy to hear you enjoyed your stay and found all of our staff very friendly. We are centrally located and close to many businesses and attractions. Many of our guests use the hotel as a base to visit the west coast of the island and return after a day trip. Sincerely, John Quackenbush General Manager

"Excellent choice"

4
03/10/2016

The hotel was in excellent shape and kept very clean. Staff were very helpful and friendly. They went out of their way to help us and did so cheerfully. We can highly recommend it to anyone wanting to stay in Port Alberni.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear SFLHamilton: Thank you for taking the time to post this Tripadvisor review regarding your recent stay with us. We recently completed a renovation of all of our guest rooms, and appreciate that you found the hotel very clean and the staff helpful and friendly. Our housekeeping team does an amazing job keeping everything clean and working with our maintenance team to correct any issues. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"West Coast Tour"

4
02/10/2016

Checked in without reservations on a rainy evening, although quite busy at the check-in the staff was very helpful and all went seamlessly . Got a nice top floor suite , away from the busier rooms as there was a 'fundraiser/convention' going on at the time. Very nice, clean rooms, well appointed and good value. Conveniently located, would recommend!!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear 970elmerd: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear that your arrival went seamlessly, and we could get you out of the rain. We are glad that you enjoyed your stay and found the rooms nice, clean and well appointed. Thank you for the recommendation, and we look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"A comfortable stop-over on our way to Tofino"

5
01/10/2016

Our room was clean and comfortable. Staff was extremely helpful and the check-in and check-out was smooth. The restaurant met our expectations and received a discount for breakfast. Overall a very good experience

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Darlene C: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. we are happy to hear you found the room clean and comfortable, and the staff helpful. I hope you had a wonderful visit to Tofino, and we look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Business Stop Over"

5
28/09/2016

This was the nicest looking room and Hotel, I have seen in a long time, well put together and very comfortable. I was quite impressed!!! Unfortunately is was just a quick trip for me, business only. So I missed out on enjoying the lough etc. Thank you

"Good value"

4
26/09/2016

We found this hotel to be quite nice to stay at. The staff is very friendly and helpful, both at the registration desk and the restaurant and Sports Bar. Food is quite good, they even offer a service to order a lunch the night before, you just pick up early in the morning and head out to the golf course! Very clean rooms and comfortable beds. Would definitely recommend this hotel to others.

"A very nice stay in great rooms"

4
26/09/2016

The hotel is a bit dated on the outside looks like a 70's design; however the entrance lobby is very large and in a 70's colours of dark wood and yellow creams. Everywhere very clean on the ground floor areas. Great check in and door keys that actually work. Just a hint of cleaner odour in the air and that sure beats dust and mold . Rooms were fresh new bathroom fixtures and finishes which was very nice. The hvac all worked very well and seemed new as well. Could not ask for more for the room or friendly service. Now the dining room was the low point. Very tired decor, the food well they tried so hard and yet was tough salad made up hours earlier I expect, and the meat and so on really dry. I need several cups of coffee to get what I could eaten and finally gave up. Maybe that is why there were very few people eating in the very large restaurant. However I stayed to be close to work and needed a good place to rest and got it. Great place in Port for sure.

"Visiting family"

5
24/09/2016

A very nice location that is central to everything we needed. Staff at the hotel were friendly and helpful.The room was clean, tidy and comfortable. Lots of amenities to use, pool, sauna and hot tub. Would return to this location next visit.

"Discrimation at its worst! Brutal!!!!"

1
22/09/2016

The absolute WORST customer service! I had stayed there with my son's lacrosse tournament in May, and had a great experience. Called just now to book a room for my son and I for a hockey tournament, and was told that my son isn't allowed to stay there because he plays hockey! Needless to say I will never stay at this hotel ever again nor will I ever tell anyone to stay at this hotel again!!! Discriminating against a family because their son plays hockey is absolutely ridiculous, just because there happens to be a tournament in town.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Jen S: Thank you for taking the time to write this TripAdvisor review. Customer feedback is essential in our business however I would like to address what you perceived as “brutal” customer service and discrimination. Our guests are very important to us and we treat all with respect and appreciation. Your claim of discrimination contradicts your statement that you had a great experience when your son's lacrosse team visited us in May of this year. Sports teams are a big part of our business and one that we try to build upon. We appreciate the business that teams give us while attending tournaments in the Alberni Valley. We are one of three hotels hosting the hockey teams for the tournament that you are attending. We have allocated 42 rooms for this tournament and they are being assigned to the teams by a RoomRoster agent working on behalf of Alberni Valley Minor Hockey Association (AVMHA). We not only work very closely with AVMHA but we are also a large sponsor of the association. This would go against any claim that we discriminate against hockey teams. Your team was assigned to another hotel which you did not want to stay at. The room you inquired about wasn't in the 42 room allocation and is not suitable for a hockey team's needs. Our newly renovated King Business Traveler rooms include a King bed, desk, office chair and an armchair and are on different floors that will allow us to meet other guest's expectations that are not attending the same event. Our goal is to give great customer service and help meet your expectations however we can't give that service when our Team is faced with a tirade of threats and profanities. I empathize the hotel assignment wasn't agreeable to you and I appreciate your desire to stay with us and have that same great experience as you did during your last visit. Sincerely, John Quackenbush General Manager

"Excellence Customer Service"

5
16/09/2016

Registration and other staff members were friendly and effective. Room are comfortable and clean. Registration staff made checking in and out easy. Was acknowledged by my last name on my second stay. Excellent value

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear WesternTraveller009: Thank you for taking the time to share your experience during your recent stay with us, We appreciate hearing you found our rooms comfortable and clean and our team members friendly. Our team consider themselves ambassadors for the hotel and the hospitality industry in Port Alberni, they take great pride when a customer leaves a reply such as yours. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"great little hotel with good amenities"

5
12/09/2016

Very comfy beds, small but fresh clean rooms. Had everything you need on the grounds: liquor store, hotel restaurant & separate pub. Would stay here again if we were in Port Alberni. Friendly & helpful at the front desk.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear angela h: Thank you for taking the time to complete this Tripadvisor review. We operate a full service hotel with Pastimes Bar and Grill, Stamps Café, the Barclay Liquor Store, and catering and meeting facilities. Our amenities include a seasonal heated outdoor pool, a fitness centre, a business centre, and a whirlpool. We are happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Charming place"

5
12/09/2016

Our family of 5 stayed here for one night and we all loved it. Charming hotel with great location, very clean and extremely friendly staff. We loved the décor and atmosphere of that place. It offers outdoor pool which was closed due to the rain, indoor Jacuzzi and sauna. What a lovely place!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Aldona M: Thank you for taking the time to share your experience during your recent stay with us. We appreciate your comments about the rooms being very clean and our team members being very friendly. We pride ourselves on our cleanliness, and recently completed a renovation of all of our guest rooms. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Comfort"

5
11/09/2016

The entire staff work to make stay great. Room was very clean with a great bed and pillows!!! Room was extremely quiet with next to no noise.They have a great pub and restaurant on site. I highly recommend a stay here if coming to Port Alberni.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tom G: Thank you for taking the time to complete this Tripadvisor review regarding your recent stay with us. We appreciate your comments about the very clean room and the great bed and pillows. Pastimes Sports Bar and Grill and Stamps Café are favourites among guests and locals alike. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Perfect weekend in Port Alberni"

5
08/09/2016

the Barclay Hotel is a great hotel.....warm friendly welcome, lovely clean room, great bed...the restaurant breakfast was perfect.....met the owner in the elevator and he asked how things were going....yah......plenty of parking, a full service hotel...

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Marilyn B: Thank you for taking the time to share your experience with us in this Tripadvisor review. We are happy to hear that you enjoyed your stay with us again, and comments like yours let us know we are on the right track to keeping our guests satisfied while they are travelling. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great location for central base in Vancouver Island"

5
07/09/2016

Hotel is very good in all aspects, what you would expect from Best Western. Facilities are very good, location is quiet, some road noise but minimal. Note, breakfast not included in rate here but you do get a 20% off voucher to use. Breakfast menu very good, look for the special. Location is excellent for a base to travel in Vancouver. Island. Whilst here be sure to visit Victoria Quay, it is just a 10 minute walk from Hotel, directions from Hotel. We managed to see a black bear and bird life, we were there at high tide, suggest low tide would be even better.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Terry S: Thank you for taking the time to fill out this Tripadvisor review regarding your recent stay with us. We are happy to hear that you had a chance to enjoy some of our local wildlife, we quite often get the black bears coming down to the river to catch something for dinner, fortunately they usually stay on the far side of the river. Glad that you enjoyed the hotel and found the facilities very good. We hope on your next trip to Port Alberni you will stay with us again. Sincerely, John Quackenbush General Manager

"Relaxing visit"

5
06/09/2016

Port Alberni best western is a very nice place to stay. We had a great visit, it is a great hotel, freindly staff and comfortable beds. The food in the restaurant was great. They take pets too. The Salmon Derby was on and the town was jumping.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Sherry M: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to here you enjoyed your stay in town and found the hotel a great place and the beds comfortable. The Salmon Fest was a great success and the winning salmon was just over 53 lbs. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Comfortable and Helpful Staff"

4
06/09/2016

This hotel is located near the waterfront and is comfortable. The staff is very helpful. Unfortunately the ventilation system is poor. The windows do open, so much of the time this is not an issue. We did not use the restaurant or bar, but both look inviting. I would use this hotel again.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear bbrackin1: Thank you for taking the time to share your experience in this Tripadvisor review. We are happy to hear that you found the location convenient and the hotel comfortable. The windows open, and we have air conditioning units in each room as well. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Barclay hotel Port Alberni"

5
05/09/2016

Newly updated and very clean. Restaurant food was good with great service. Place is easy to find and close to all interests and shopping. Did not use the pub but it was "the place to go" for a drink according to family.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Mattstoke: Thank you for taking the time to share your experience with us in this Tripadvisor review. We recently completed a renovation on all of our guest rooms, and have received wonderful feedback from guests about the results. We are centrally located in town, which means we are close to many of the local sights. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Fine hotel"

4
03/09/2016

We only stayed for one night and arrived late but got a nice big room. Everything was fine nothing to complain about. Had a late dinner in the pub / sports bar at the hotel. Food was ok but a bit ordinary but it was a sports bar so I didn't expect much better than this ??

"Comfy hotel "

4
03/09/2016

Stayed one night at the hotel. Located close to the canal it's a little far away from the city. Spacious room with refrigerator coffee maker and the usual stuff. Noticed that modern era is in the room - there is an USB outlet in the bedside lamp to charge your phone - cool! Comfy beds for a good nights sleep. Room was clean and tidy.

"Very comfortable "

4
02/09/2016

We stayed at the Barclay because we wanted to see Tofino, but didn't fancy the 300k round trip by road with limited passing opportunities. So we took the boat instead. It's a very comfortable Best Western. I can't point to anything to particularly compliment them about, but equally everything seemed to be as it should be.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear SouthernPacific: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We appreciate the comment that you found us a very comfortable Best Western, as we strive to be comfortable and friendly to all of our guests. We have many guests who stay with us and take the Lady Rose boat trip to Ucluelet or Bamfield and return with great memories about the experience. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Quite nice - two night stay"

4
29/08/2016

This was a decent stay while doing some fishing in the canal. Good staff but for one sour apple in the group when checking in, didn't know why as those of us waiting to check in were not making any fuss. (Canadians are very polite) Also had a problem with the key entry system but that was fixed by John (good job) after 5 trips to the desk for "new keys". Room was good, clean, spacious. Noisy heater/ac. Walls are thin so a noisy neighbor would definitely be an issue. Was unable to try the restaurant as it didn't open before I would leave in the a.m. Refrigerator (small danby) was noisy, warm and could not be adjusted for temperature. This place has a confusing fire escape system - i like to take the stairs but you can't do it here. Also, it is a maze getting to the pool - never made it.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear obankestrel: Thank you for taking the time to complete this Tripadvisor review regarding your recent stay with us. We are happy to hear you found your room clean and spacious. I apologize about the issue with the keys, but I was happy to be able to fix the problem. Our fire escapes exit to the exterior of the building which is why they are locked from the outside, this allows guests in the hotel to exit the building but prevents people outside the building entering by this method. This helps ensure the security of our guests. Access to the pool is down the stairs from the second floor, we would have been happy to show you the access. We look forward to seeing you again should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Clean, comfortable, convenient, quiet"

4
28/08/2016

We stayed overnight and wouldn't hesitate to book again when we're in Port Alberni. Our room was spacious, clean and comfortable--as they have been at all Best Western hotels we've stayed at. Breakfast at the Stamp Cafe was hearty and reasonably priced. All staff were friendly and helpful.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear waba2016: Thank you for taking the time to share your experience during you recent stay with us. We are happy to hear you enjoyed your stay with us and found your room clean and comfortable and the staff friendly and helpful. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Nice one night stay."

5
27/08/2016

We stayed one night here on our way from Tofino to Nanaimo and ferry to Vancouver, in August 2016. Room was clean and spacious for us, hotel staff at front desk were very nice and helpful, restaurant on the main floor was very nice for both dinner and breakfast the next day, Both dinner and breakfast portions were huge! More like USA portions. We could not finish all that food. There was also a bar next to the restaurant, which is convenient if you are staying there and want to have a few drinks in the evening.

"5 star for Port Alberni"

5
27/08/2016

Stayed her twice in the past few months in a King room which was a good size with a mini fridge, microwave and super comfortable bed. Both rooms I stayed in were very clean, quiet and air con worked great. Enjoyed the outdoor pool for refreshing swims on hot days. There is a restaurant and small pub in the hotel and a liquor store attached. Ordered room service a couple times from the hotel restaurant... food was okay, nothing special. Missed the free hot/cold breakfasts that all other Best Western+'s I've stayed at offered. They do offer 20% off breakfast only in the hotel restaurant for guests but... it's not the same. Overall, a very nice hotel with friendly, professional staff and nice decor. I think the decent sized outdoor pool is a real bonus... especially in the Alberni Valley where it gets super hot in summer. I would stay here again and definitely recommend to others. Note: both times I stayed here this summer (July & August) the hotel was full/no vacancy. So good idea to make a reservation... especially in the summer months.

"Clean central hotel"

4
25/08/2016

A very clean and tidy hotel, small liquor store attached, very helpful bar lady Kam in the sports bar where the food was reasonably priced and plentiful with lots of Televisions covering just about every sport one could imagine. The bed rooms are very clean and functional, very comfortable mattress, our only negative would be one can clearly hear other guests doors and plumbing.The Staff at reception were very pleasant and overall a good stop over.

"Great Room in a Nice Hotel"

4
22/08/2016

We stayed one night on our week trip on the Island. A great hotel that was both clean and modern. Small liquor store attached. Staff at check in were great. The place was full the night we rolled in so most definitely would recommend a reservation.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear jamescQ6890WD: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We have had a very busy summer season and are happy that we were able to accommodate you on your visit to Port Alberni. We are glad you found the hotel clean and modern, we have recently completed a renovation of all of our guest rooms and the response has been great. We look forward to welcoming you back on your next visit. Sincerely, John Quackenbush General Manager

"Great hotel"

5
21/08/2016

We spent one night at this BW hotel on our way from Tofino to Nanaimo. Overall we had a great experience, the rooms were big, clean, and comfortable (each of our rooms had 2 queen beds plus a sofa bed), and the staff were very professional and friendly, and helped us with all our requests.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Barchi G: Thank you for taking the time to share your comments about your recent stay in this Tripadvisor review. We are happy you enjoyed your stay and found the rooms clean and comfortable. We look forward to seeing you again on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Pet friendly "

4
19/08/2016

Nice hotel, we stayed here for 2 nights. Very friendly staff and decent rooms. Restaurant downstairs was nice too. Hotel had a good size pool, only negative the sauna was not working and the pull out couch was not very comfortable all that aside, Would stay here again.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Kaya L: Thank you for sharing your comments regarding your recent stay with us in this Tripadvisor review. We have a limited number of rooms for pets and were happy to be able to accommodate you. We are happy to hear that you had a chance to enjoy the pool. We look forward to seeing you again the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"service oriented"

5
16/08/2016

We were thrilled with the service and cleanliness of this hotel. We were unable to stay in Tofino, and chose Port Alberni-Best Western. Very good choice..great meals and employees were very helpful-information about the area, Tofino, things to do and places to eat. Delightful

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear JoLang1: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the enjoyed the service and cleanliness of the hotel. We take great pride in the product and service we offer to our guests and our staff consider themselves ambassadors for the area and are always happy to offer up different places to see and things to do for our guests. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Comfy rooms"

5
15/08/2016

our room was very clean, the pool is beautiful, the restaurant was just average and a bit overpriced, the service was average as well. The pool is a great addition and the gym facilities are nice. Location is okay.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Heather W: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear that you enjoyed your stay with us and had an opportunity to take advantage of the pool and fitness centre. We look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

""Home away from Home""

5
15/08/2016

We stay at the Barclay several times a year as we frequent Sproat Lake in the summer and have business in Tofino. We sometimes plan our stays on short notice and, on all but one occasion over the last few years, they have been able to accommodate us. Every aspect of our stay, from check-in to check-out is a pleasure and the rooms are clean, VERY comfortable and exactly what we need.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Phil B: Thank you for taking the time to fill out this Tripadvisor review. It is always nice to hear these comments from a repeat customer to let us know we are still on the right track while we continue improving our service and product levels. With our guest room renovation recently completed we have been getting a lot of positive feedback from our guests. We look forward to seeing you again on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Drag Racing on STAMP Street."

5
11/08/2016

We stayed 2 nights at the top end of the Temporary Street Drag Race track and it was AWESOME ... Great view of the action for "Thunder in the Valley" Great Beds , Clean Rooms ... No Breakfast ( 20% off in the Restaurant )

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Aswankster: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. I am happy to hear you enjoyed your stay and enjoyed the races, we have an amazing location for this event as the racing is just down the street from the hotel and you can see the finish line from our parking lot. It was a successful year for the racing and everyone seemed to enjoy the new location. We look forward to welcoming you on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Super Comfortable Beds"

5
26/07/2016

Arguably the best hotel in Port Alberni. Great for a few days stay. Modern amenities, super pleasant staff, and super comfortable beds. Nice restaurant with great breakfast. Didn't use the pool so can't comment on that. Highly recommend staying here

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear brian554: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear that you enjoyed your stay and found the beds comfortable, and had an opportunity to enjoy breakfast in Stamps Café. We look forward to welcoming you back should your travels bring you back to the Alberni Valley. Sincerely, John Quackenbush General Manager

"Clean, quiet reliable hotel"

3
24/07/2016

This hotel is exactly what you would expect of a Best Western. The bed was very comfortable and I slept great both nights. Great to have Seattle's Best coffee but bring some creamer or milk as only Coffee Mate is provided. Glad I brought my own pillow as these ones are a bit lumpy, but the sheets are very good. Front desk staff were good but the restaurant staff were not great. Left me standing at the front desk for over 5 minutes even though three staff saw me standing there and then went into the back to chat and put dishes away. I left to go somewhere else.

"A good bw"

4
20/07/2016

Port Alberni is not a place you should see, but if tofino is fully booked its a good place to start. This best Western is very nice, clean, good rooms, friendly staff, parking place with more then enough space. Wifi could and should be better. The inpanded restaurant is great, a plus!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Johan W: Thank you for taking the time to write this Tripadvisor review about your recent stay with us. We are happy to hear you found the rooms nice and clean and our staff friendly. We are also happy to hear that you had a chance to enjoy Stamps Café, which is a favourite among guests and locals alike. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Great place to stay"

5
13/07/2016

Clean, relatively quiet (could hear showers running, etc. in other rooms), and they seemed to have lots of little extras to make sure the stay was comfortable. Seemed to be close to the center of town, loads of parking and staff were very friendly. Cost was rather high, but would consider staying there again.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Sandy B: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay and found the hotel clean and comfortable, and the staff very friendly. All of our team thoink of themselves as ambassadors for the hotel and tourism in the Alberni Valley and are always good sources for interesting things to do and places to see. We look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"Disappointing Help from Management"

2
12/07/2016

The air conditioner in our unit did not work. Maintenance was sent up and said "I cannot do anything I am just the janitor". I asked for a credit off of our bill due to a bad night's sleep. The manager who didn't even bother coming to see me offered me $25 - very disappointing experience given that everything else about the hotel was fine. Thankfully I won't have to sleep there again; hopefully, you can avoid the same experience.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear DGB_TTT: Thank you for taking the time to share your experience in this Tripadvisor review. We checked the air conditioning units after you had left in the morning and found they were both working fine. The only thing I can think of is that when the outside temperature drops to 60 degrees Fahrenheit, the air conditioner which has a lowest setting of 60 degrees Fahrenheit will not cool the air anymore and will act as a fan. I am sorry I was unable to speak with you personally when you were checking out, but I was not in the hotel. I hope considering the above information you will consider giving us another chance to serve you should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Only Good Things to Say"

5
08/07/2016

Every member of the staff at the Barclay was amazing! We couldn't thank the office staff, the restaurant staff, and the cleaning staff enough. We've never been treated with such kindness and concern at any hotel in the past. My 91 year old dad and 86 year old mom were so well taken care of by everyone that I don't think they wanted to come home with us!! The hotel is also spotless and the food in the Stamps Cafe is delicious.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Vicky E: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear that you enjoyed your stay and had the opportunity to enjoy Stamps Café while you were here. Stamps Café has become a favourite among our guests and locals alike. We look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"One Night Stay"

5
07/07/2016

Best overall service I've experienced in a hotel. Everyone from front desk, to bar staff, restaurant staff, and housekeeper. Made us feel welcome in a genuine way, a friendly way, not just from some customer service training handbook. Rooms were immaculately clean, with solid ammenities. Food in bar and restaurants were good portions, hot, and delicious.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Bonnie C: Thank you for taking the time to fill out this Tripadvisor review. We are all happy to see that you enjoyed your stay and the entire team was very proud to read your comment that this was the best overall service you have experienced in a hotel. We always try to provide the best service and product to all of our guests, and comments like yours show we are on the right track. We look forward to welcoming you back the next time you are in Port Alberni. Sincerely, John Quackenbush General Manager

"Beautiful place but..."

3
06/07/2016

Me and my boyfriend stayed here the weekend of Canada day the hotel was beautiful even the room so were happy to have a good night sleep after a busy weekend. It wasn't until we went to bed that we had the hardest time sleeping because the mattress was so firm and hard that we couldn't get comfortable so got very little to no sleep that night plus had to drive back up island the next day. The next morning when we awake not only sore but with lack of sleep we noticed while searching the whole hotel room that there was no coffee filters or coffee for the morning after struggling to find a plug for the coffee pot it was a small but minor disappoint. I rated this hotel average as all the people in house keeping were friendly and nice just the bed was way to hard to sleep on.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Rae l: Thank you for taking the time to share your experience in this Tripadvisor review. We are sorry to hear you found your bed uncomfortable, we generally get great responses in this area. I will review our room standards with our Housekeeping Team as it is standard to have coffee packages in all of the rooms, and I apologize that this was not done. I am happy to hear that you found the staff friendly and nice, and should you be coming back to Port Alberni please contact me directly and I will ensure your next stay is much more comfortable. Sincerely, John Quackenbush General Manager

"Pt Alberni has lots to do"

4
04/07/2016

Central to everywhere, lots of parking, quiet. There are lots of gentle hiking trails nearby and lots of hard climbing trails. We could see the water from 5th floor. The quay has a new aquarium with touch ponds that are filled with local ocean life, collected from the local waters, Definitely must see for $5.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tawny M: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. Their are many things to enjoy in the Alberni Valley and you definitely had the opportunity to enjoy some of the beauty of the surrounding area. We are happy to hear you enjoyed your stay and look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"Family Wedding in Port Alberni"

4
02/07/2016

We stayed at the BWP Barclay Hotel because it is well located and a well respected Hotel in Port Alberni. While filling in time prior to the wedding festivities we walked to the waterfront Quay Drive and admired the waterfront near the Canal Marina in the morning. It was a delightful stroll along the river and on the Quay, so close to the Hotel. Our room was well appointed and very comfortable.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Susan012014: Thank you for taking the time to share your experience with us during your recent stay in this Tripadvisor review. We are happy to hear that you enjoyed your stay and found your room well appointed and comfortable. We have recently completed a renovation of all of our guest rooms and the results have been very well received by our guests. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice facility, centrally located."

4
27/06/2016

The facility has lots of parking. The lobby & rooms all seem fresh and updated. Our room was very clean and came with a queen size bed, pullout couch, small fridge. It also had all the amenities in the bathroom including a hairdryer. The bed itself was on the hard side, so if that is a factor then longer stays would be wise to ask if any rooms had pillow tops. (Queen size, Non-Smoking room did not have pillow tops). There is a restaurant & sports bar which have the same menu. We opted for the sports bar and really there was pretty much every sport on all the tvs for every enthusiast. The food was better than most pub food and they did have a nightly drink & food special. We did not use the pool, but we did see others using it and it looks like a fine pool for summer as it is outside. I would stay at the hotel again, though I would ask if they had different mattress options in other rooms. which is the only reason I gave it a Very Good instead of Excellent.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear GordonHeadFamily, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the hotel to be clean and updated. We recently completed a renovation of all of our guest rooms. Glad to hear you enjoyed your time in Pastimes Sports Bar and Grill, it is very popular with locals and guests alike. We look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"Very comfortable & beautifully clean room."

4
26/06/2016

We spent one night here in a large very comfortable room which was spotlessly clean. King size bed had very good quality linen and the room was attractively furnished. The bathroom is small but also spotlessly clean and equipped with everything required. The room had coffee maker, fridge and microwave. We had dinner and breakfast in the cafe, both meals were good with friendly service.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear AussieBE, Thank you for taking the time to write this Tripadvisor review about your recent stay. We are happy to hear that you enjoyed your stay and found the hotel spotlessly clean. Our Housekeeping team will enjoy hearing this feedback as they take great pride in keeping the building clean and well maintained. Also happy to hear that you enjoyed your meals and service in Stamps Café, I will pass on your comments to our Kitchen and Restaurant Teams as it gives everyone and extra boost to hear that their actions have helped enhance a guests stay. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Clean facility - great launching pad to local sites!"

5
24/06/2016

While I was here for work related activities, this location offered relative closeness to the Tofino and/or Ucluelet areas in the form of day trips. The hotel itself is very clean and comfortable. Front staff are extremely helpful and competent. Rooms were decent size and well organized. The bar/restaurant offered decent food selections and reasonable prices. This hotel is close to most well-reviewed restaurants as well as both main piers in Port Alberni. Would definitely stay there again, if ever in Port Alberni.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tammy P: Thank you for taking the time to share this review of your recent stay with us in this Tripadvisor review. We are happy to hear that you enjoyed your stay and found the hotel clean and comfortable. We are centrally located in Port Alberni and close to all attractions. Many of our guests choose to stay in Port Alberni and take day trips out to Tofino and Ucluelet instead of staying on the coast. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Hotel"

5
22/06/2016

We have stayed at this hotel 3 times and highly recommend it. Staff is very friendly. It is very clean and the rooms are decorated very nice. It was quiet and had a great nights sleep. It has a great breakfast and a nice bar/lounge area.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear thesimpsons46: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. It is always nice to hear reviews from repeat guests to let us know we are on the right track in providing the services and products our guests look for in an enjoyable stay. Our team takes great pride in keeping the building clean and well maintained. We have recently completed a renovation of all of our guest rooms and have had a very positive response to the results. We look forward to welcoming you back the next time your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Excellent, friendly service"

5
20/06/2016

Your staff, both at the front desk and in the restaurant were pleasant to deal with, helpful with directions and always smiling. Great place to stay! Rooms were comfortable, the only thing I would have wanted that we didn't have , was a microwave. But that wouldn't stop us from staying there, or recommending it to others.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear karenp08137FF: Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found our Team to be friendly and helpful. All of our team members enjoy reading this sort of feedback as they take great pride in knowing that their actions have enhanced the experience of a guests stay. We look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"Great spot!"

5
16/06/2016

Stayed here on way to Tofino. Great value. Clean, quite and great value is what we look for and it's what we found. Staff was very friendly. There was a lot of people fishing in the area which added to the location. I would stay here again in a heartbeat.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Hammerman99: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay and found our staff very friendly. All of our team consider themselves ambassadors of tourism and are always helpful in providing tips of things to do and places to visit to enhance our guests experience during their stay. The salmon fishing has been incredible so far this year as we are expecting a record salmon run the likes of which haven't been seen in many decades. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Great Wedding"

5
13/06/2016

Wish the weather was a bit warmer so we could have used the pool but enjoyed our stay and found the staff very accommodating and the room was quite even though we have the window open. Enjoyed the wedding banquet every thing was perfect there.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Eileen G: Thank you for taking the time to share your experience with us during your recent stay. The weather was a bit cooler this weekend, but it didn't seem to detract from the wonderful time everyone had at the wedding. It is always nice to see the families meeting and enjoying the festivities, and we were happy to be able to host your event. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Good nights sleep"

4
11/06/2016

This was a good final stay on our way home from Bamfield fishing trip. The hotel staff is very friendly and helpful. The rooms are large and have a fridge. Breakfast was very good with a 20% off coupon even better. I thought the price for a basic room was a little bit high for the area.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear jhmadsen: Thank you for taking the time to share your experience with us during your recent stay. We are happy to hear that you enjoyed your stay with us and found the staff to be helpful and friendly. We hope you had an exciting fishing trip. We look forward to welcoming you back to the Best Western Plus Barclay Hotel on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"comfy bed, great pool, substandard AC"

4
09/06/2016

This hotel has been kept up nicely. The rooms are kept well with good furniture (including comfy bed and hide-a-bed) and bedding. The pool is outdoors and was clean and had lots of seating. The only downside was the old heating unit in the room. We turned it down as low as it would go (60 F) and it never really got cool. It kept turning on and off all night, but did not really cool the room (room 414). We still slept well, and the staff were very friendly. I'm sure if it had not been so hot at 33 C it would have been more comfortable.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Booboo345, Thank you for taking the time to fill out this Tripadvisor review. Thank you for noting that the hotel has been kept up nicely, we finished a complete renovation of all of our guest room in March of this year and have received very positive feedback from the result. Our pool has been getting a lot of use this year due to the higher than normal temperatures and the beautiful sunshine. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Quiet, clean"

3
09/06/2016

Nice room, great linens on the beds. Has all amenities- lounge, restaurant, etc. Both meals we had were disappointing (breakfast, evening snack). Would not eat there again, but would stay. Easy to find, centrally located A bit pricey, but not too many other choices Noisey, but necessary, air conditioner in room.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Elizvictoria: Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear that you enjoyed your room and found the hotel easy to find and centrally located. We are disappointed our meals did not exceed your expectations, we generally get great reviews about our food service, in this instance we did not live up to your expectations. Please accept my apologies and hope that next time you stay with us you will give our restaurant another opportunity to serve you. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Always a pleasant stay in Port"

5
01/06/2016

I stay only stay at The BWB when I work in Port. It's close to all amenities, clean and well priced. I tend to eat out so I havent dined at the hotel restaurant much, but it seems fine. Oh and the cable(TV) package is good.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Asif A: Thank you for taking the time to share your experience at our hotel during your recent stay. It is always nice to hear responses from repeat guests to let us know we are still on the right track of offering our guests the best product and services. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Very nice property - very good service - very quiet"

5
24/05/2016

I stayed here for 4 nights a week for 8 weeks while on business. The staff is courteous, friendly and efficient. They will go out of their way to make sure you are happy. WiFi access is very important to me when on the road. When I had an issue with accessing WiFi in a different room, the owner, Peter, personally looked after me, made sure I kept the same room for my stay and personally ensured my WiFi was strong and uninterrupted! I would recommend this hotel to anyone looking for service, dependability, cleanliness and quiet. Bravo Peter and your crew!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear AndyandJo-Ann: Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We understand the importance of the Internet when you are travelling on business and we make an extra effort to make sure that all of our guests can stay connected. Thank you for the comment regarding our staff, they always enjoy seeing comments like yours in reviews as it gives everyone a feeling their actions positively impacted a guests stay at the hotel. We look forward to welcoming you back when your travels bring you again to Port Alberni. Sincerely, John Quackenbush General Manager

"Very friendly staff, nice hotel"

4
17/05/2016

Visited for one night on the way to Tofino. The rooms are clean and well equipped. There is a nice sports bar, and a cafe. The pool is small, and the gym is old, but with an effort, you can do a nice workout. A big plus is the sauna and whirlpool... Very good experience indeed.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear TemOrba: Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We are happy that you enjoyed your stay with us and found the staff friendly and the hotel clean and well equipped. Glad to hear you had a chance to visit Stamps Café and Pastimes Sports Bar and Grill. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"All the hotel staff very friendly and helpful. Special thanks to John the manager"

4
16/05/2016

Resteraunt food was plentiful and more important excellent quality. the lounge inviting and with all the televisions us sports fans were satisfied. The quality of the rooms particularly the comfort of the bedding and pillows was amazing.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Dennis A: Thank you for taking the time to share your experience during your recent stay in this Tripadvisor review. We are happy to hear you enjoyed your stay and had time to experience Stamps Café and Pastimes Sports Bar and Grill. We take great pride in the quality of food and beverage choices we offer, and it is always nice to hear feedback from our guests. Thank you for the comments regarding our staff, I will post your comments for all of our team to see, it always gives them an extra boost when they see that their actions have positively impacted a guests stay. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Great personalized service"

5
12/05/2016

I was very impressed with the manager John Quackenbush. During our stay April 31 the hotel had a lot of young families for a soccer tournament. I was quite concerned that there possibly would be noise, I am undergoing chemo treatments and I had a daughter with a migraine and we needed our rest. John personally came and checked on our floor to make sure everything was quiet.when I checked out in the morning he also checked on me to make sure that everything was OK. Hotel was fabulous, clean, bed was super comfortable, staff was helpful and friendly, but John went above and beyond and I wanted to give him recognition for it.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear dtcooper: Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. It was a pleasure having you stay with us, and even though it was a busy weekend we are happy to hear you had an enjoyable and quiet stay. We regularly patrol the hotel to make sure all of our guests can enjoy a quiet and restful stay. I was happy to check on you when you mentioned your daughters migraine and keep an eye on the teams to make sure they weren't disturbing you. We look forward to welcoming you back the next time you are in Port Alberni. Sincerely, John Quackenbush General Manager

"Great stay"

5
09/05/2016

Didn't get a chance to check the lounge but everyone else from front desk to restaurant to housekeeping staff were all smiles so can only guess they were as happy and super to deal with. Rooms were clean, beds very comfortable, they all seemed to deal with the 3 teams of lacrosse players very easily, two different age groups 8 & 9 year olds and 10 & 11 year olds and if course the parents and in many cases other siblings younger and older. Never a cross word, just light suggestions on how they should perhaps slightly change what they were doing, like no bare feet!!!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear camovictoriabc: Thank you for taking the time to post your experience during your recent stay in this Tripadvisor review. It was a wonderful weekend for all the teams in the hotel, the weather was fabulous and they were able to take advantage of the heated outdoor pool and our hot tub. I am happy to hear that you enjoyed your stay with us, and look forward to welcoming you back the next time you are in Port Alberni. Sincerely, John Quackenbush General Manager

"Great customer service"

5
28/04/2016

I received 2 acknowledgements of our booking and a thoughtful "welcome note" after we checked in (they may have been computer generated but still someone took the time). Very helpful checkin staff with excellent advice on where to eat in Port Alberni (our first visit). Beautifully clean property and a very welcome feel to the place

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Gardiner W: Thank you for taking the time to share your experience during your recent stay with us. We appreciate hearing you found the property beautifully clean, our housekeeping and maintenance teams take great pride in making sure our property stands out in this respect. We are happy you felt welcome and found the checkin staff helpful, we like to think of ourselves as ambassadors for our community and offering help, directions or things to see and do in our area is part of our role in making the guests stay a little more special. Sincerely, John Quackenbush General Manager

"Not the best or the worst"

3
24/04/2016

Beds are terrible. No coffee or tea available on check in. Signing for towels is old school. Miss Best Western free breakfast although you do get 20% off in the restaurant. People were friendly although front line staff were a little harried. Close to or in an industrial area.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear joopybo: Thank you for taking the time to post this review regarding your recent stay at the BEST WESTERN Plus Barclay Hotel. Our family restaurant, Stamps Cafe is open from 6:00am until 9:00pm and Pastimes Sports bar and Grill is open from 11:00am until 12:00am, I am sorry if you were not directed to one of these outlets when you were looking for a coffee or tea after your travels. Many of our guests have told us they prefer a freshly made to order breakfast instead of the usual buffets, so we opted to offer this alternative and give our valued guests a 20% off coupon during their stay. I am sorry you did not find your bed comfortable, we normally get great reviews on our beds and I will check the bed in your room to see if we can determine the problem. Again, thank you for taking the time, all feedback gives us the opportunity to improve our product and service to our guests. Sincerely, John Quackenbush General Manager

"3 day visit.."

5
22/04/2016

The rooms were excellent. I have stayed here before and would return again. Amenities are all very close and the staff are great. Coffee pot did not work in my room and when I informed them about it they fixed or replaced it in under 20 minutes. In room fridge is always nice and the rooms are always quiet.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear t0mb77, Thank you for the review of your recent stay with us at the Best Western Plus Barclay Hotel. We are happy to hear you enjoyed your stay with us and found the rooms excellent. Our team takes great pride in the cleanliness and working order of everything in the rooms so when you reported the coffee machine not working we responded quickly. We hope you had a chance to enjoy some of the beauty of the Alberni Valley and we look forward to welcoming you back should you travel this way again. Sincerely, John Quackenbush General Manager

"Port Alberni and Long Beach"

5
21/04/2016

Great hotel and only 1 1/2 hr drive to Long Beach. The room was spotless and all hotel staff very friendly. we were on the 5th floor away from the elevators. it was very quiet. The quay downtown is beautiful and of course the 28 deg weather made it even better. Stamps Cafe great for breakfast and dinner. The pool wasn't open yet - too bad - I was counting on a dip and some sun afterwards. We will be back - this is the only place to stay in Port!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear SheandE, Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We are happy to hear that you enjoyed your stay with us and had an opportunity to enjoy the beautiful weather we have been experiencing lately. Our pool should be open for the last weekend in April. We have been working on opening it early so our guests can enjoy the weather poolside. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General manager

"Good place to stay"

4
21/04/2016

Traveled to Port Alberni on business and stayed at the Best Western for 1 evening. Location is great with lots of parking. My initial reservation was for a double bed room but when they saw I was alone they immediately offered a single which I appreciated. Facilities are fairly modern, shower was good, no street noise and heating and fridge we newer and very quiet. So very happy with the accommodations, parking and service, I will definitely stay here on my next trip.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Bill S: Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We are glad to hear that you enjoyed your stay with us. We have recently completed a renovation on our guest rooms which has been very well received by our guests. We are centrally located in Port Alberni which makes travelling anywhere within city limits a short drive. We look forward to welcoming you back on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Perfect full service hotel"

5
18/04/2016

I have stayed at this hotel quite a few times over the years, and I'm always impressed with the condition of the property and the service, considering they really don't have any 'similar' hotel competition, and they could let things slide. At least no larger full service hotels, although there are others with restaurants and such. Excellent service and considerate staff. All good!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear VacationManDave: Thank you for taking the time to share your experience while staying with us in this Tripadvisor review. It is always nice to get feedback from returning guests to let us know we are on the right track. We have recently completed a renovation of our guest rooms and have plans to renovate the front desk area to make the first impression of our lobby even more inviting. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Enjoyable stay"

4
15/04/2016

Room was clean, staff friendly, the restaurant had good food and service. The lounge/bar had a good atmosphere and friendly staff. Overall my stay was great and I would stay here again. I would recommend this hotel.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Greg H: Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel during your recent stay. We are glad you found your room clean and our staff friendly. We are also happy you had an opportunity to enjoy Pastimes Bar and Grill. We look forward to welcoming you back to Port Alberni on your next visit. Sincerely, John Quackenbush General Manager

"Great Hotel"

5
12/04/2016

Best Western Hotels are always quite good. This particular one is right at the top. Appearance, cleanliness and staff are all excellent. We would certainly recommend this hotel in every way. You can't go wrong.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Ervin G, Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the hotel to be a clean and friendly place to stay. We take great pride in the cleanliness of our hotel and are always happy to see it noted in our reviews. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager

"Enjoyable visit, clean room and quiet."

5
12/04/2016

I stayed at this hotel on the night of the 31 March 2016 and enjoyed a clean, quiet room. I returned on the 2 April 2016 and stay until the 5th of April 2016, for another 3 nights of comfort accommodations. The rooms were quiet and clean, the meals in the restaurant were very good, and the staff were most accommodating to fulfil my requests.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear John R, Thank you for taking the time to complete this Tripadvisor review about your recent stay with us. We are happy to hear that you enjoyed your stay with and had a chance to take advantage of Stamps Café for some of your meals. Stamps café has become a favourite of many of our guests and local residents alike. We look forward to welcoming you back should your travels bring you again to Port Alberni. Sincerely, John Quackenbush General Manager

"Constantly good"

4
11/04/2016

I have stayed at this hotel 4 times now. Every time has been very good. The restaurant and pub are both way above average for your average hotel The internet could use some work but it is usable. For Business of pleasure hard to beat this Best Western

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Owen H, Thank you for taking the time to write this review about your recent stay with us. It is always a pleasure to hear positive reviews from our repeat guest to let us know we are on the right track to keeping our valued guests comfortable and happy. We are in discussion with our Internet provider to drastically increase our upload and download speeds, I think that when we have this project completed you will be very pleased with the result. Sincerely, John Quackenbush General Manager

"Nice place!"

4
05/04/2016

Nice hotel, I had a pleasant stay, no issues at all...room was clean and comfy, good location not too noisy, close to downtown. Staff were pleasant, and I appreciated the discount on breakfast at the onsite restaurant.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Douglas G, Thank you for taking the time to share your experience during your recent stay with us in this Tripadvisor review. We are happy to hear you enjoyed your stay and found the staff pleasant and the room clean and comfortable. We pride ourselves on the cleanliness of the hotel and service we provide to our guests, and it is always nice to hear this reflected in reviews from our guests. We look forward to having another opportunity to serve you should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Amazing service and spotless hotel"

5
31/03/2016

We only stayed here one night whilst travelling and would highly recommend this to anyone. From the moment we walked in we were treated like old friends, the rooms were absolutely spotless and the views amazing. Good sized rooms and the beds were very comfortable. If I'm ever here again I'll definitely be staying here.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Sherpa123, Thank you for taking the time to share your experience during your recent stay with us. We are happy to hear you enjoyed your stay and found the hotel clean and the staff friendly. We take great pride in the cleanliness of our building and our guest rooms, and it is nice to hear guest feedback to let us know we are on the right track. It was a pleasure to have you stay with us and we look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Perfect two day stay!"

5
23/03/2016

We spent two enjoyable days at this hotel. The facility is spotless, the staff are friendly and helpful and the rooms clean and comfortable. There is a restaurant on site with good food and reasonable prices. Room rates are excellent value for the dollar.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Ron O, Thank you for taking the time to share your experience at the Best Western Plus Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and had the opportunity to enjoy Stamps Café. Thank you for the comments regarding our staff being friendly and helpful, all of our team gets an extra boost knowing their efforts helped improve a guests stay. Should your travels bring you again to Port Alberni we would be happy to welcome you back. Sincerely, John Quackenbush General manager

"Fishing trip"

3
22/03/2016

Well this is a nice clean hotel that is well located in port alberni. The restaurant was good, but not anything exceptional. Everything was good with the exception of the free wifi. It was so intermittent as to be nonexistent. Hot tub was nice, but for some crazy reason they don't keep towels down there. Not bad, but not great either.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Dbwitty, Thank you for taking the time to post this Tripadvisor review regarding your recent stay. I am happy to hear you found us a nice clean hotel with a convenient location. I wish you had reported the issue with the wifi as we could have contacted our Internet provider and had you up and running in a few minutes. I hope you will give us another chance to serve you the next time you are in Port Alberni. Sincerely, John Quackenbush General Manager

"Clean & Comfortable."

4
19/03/2016

My check-in was quick & easy as was my check-out. The room was very comfortable & I really liked having a couch and chair in a sitting area. The bed was very comfortable but I find that most hotel duvets are a bit too warm. I l slept with the window open so the freezing air kept me comfortable under the covers and the noise from the road was minimal. I didn't use any of the amenities. WIFI was quick to connect & strong.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear RedRose55, Thank you for taking the time to post this Tripadvisor review. We are happy to hear that you enjoyed your stay with us and found the room to be very comfortable. Fortunately we are far enough back from the roads that even with the windows open you will not hear traffic noise. We look forward to welcoming you back to Port Alberni on your next trip. Sincerely, John Quackenbush General Manager

"Excellent stay and great service"

5
17/03/2016

I have stayed with this hotel a few times and always been happy with my stay. Great service .Very nice, clean and comfy rooms plus an excellent WIFI. Check out the bar.. good food and friendly staff. I definitely will be coming back!

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear leizl2016, Thank you for taking the time to share your experience with us in this Tripadvisor review. It is always a pleasure to hear positive comments from returning guests to let us know we are on the right path in regards to providing the service and product to our valued guests. I am happy to hear you had the opportunity to enjoy Pastimes Sports Bar and Grill, it is a favourite among our guests and locals alike. We look forward to welcoming you back when your travels bring you back you Port Alberni. Sincerely, John Quackenbush General Manager

"Great Service"

5
13/03/2016

The hotel offered great Service, They had nice and friendly stall and a clean comfy room! We would stay again for sure, next time travelling....and the breakfast special was to die for. So much food and excellent presentation.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Carolyn E, Thank you for taking the time to share your experience with us in this Tripadvisor review. It was a pleasure to have you stay with us, and we are happy to hear that you enjoyed everything. I am glad to hear you had an opportunity to try Stamps Café, our family friendly restaurant, it is a favourite among travelers and locals alike. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager Best Western Plus Barclay Hotel

"Very nice hotel but watch out for destination marketing fee"

4
12/03/2016

Stayed one night. Hotel is clean; staff friendly & helpful. Nice that the manager sends out responses welcoming you when you book & also after the stay. Room was comfortable but we found the pillowcases (not the sheets) & the towels very rough. We had breakfast at their restaurant which you get a discount at. We would have liked that discount to be extended to all meals- not just breakfast. Service was excellent despite the server being by herself (it was not busy though in the restaurant). Food seemed just thrown on the plate so presentation could be improved but the taste was good. I was very disappointed to find after we had left to find a Destination marketing fee added to our bill without any comment to us or notification of it. This is the greatest ripoff in the tourism industry & there should be a law against hotels being allowed to put this fee on your bill. It is NOT a mandatory fee like the GST & hotel taxes are. It is voluntary. As such should someone want to give up money to an unknown organization for some unknown reason they are free to do it as long as they are asked for their agreement- not have it hidden on the bill & people finding out about it after the fact. Shame on this hotel for doing this! I would have expected better. If anyone wants to know about Destination Marketing fees just watch Marketplace who did report on it & the scam it is.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Alberta52, Thank you for taking the time to share your experience during your stay at the Best Western Plus Barclay Hotel. We are happy that you enjoyed the service during your stay and found the hotel clean and the staff friendly and helpful. All of us strive to make our guests feel welcome and offer any assistance or advice for travelers who may be looking for something a little different to see during their visit. We are sorry you found the towels and pillowcases rough, and we will try to discover the reason. Thank you for taking the time and we look forward to welcoming you back the next time your travels bring you to Port Alberni. Sincerely, John Quackenbush General Manager

"Wonderful Stay at the Barclay Hotel"

4
24/02/2016

I came for business reasons and found the hotel the perfect place to stay. I was there over a weekend. As a single female I felt safe staying there. The staff were exceptionally warm and helpful. The restaurant staff were very accommodating. I look forward to bringing my family to see the wonderful sites that Port Alberni has to offer and of course we will stay at the Best Western Plus, Barclay Hotel. I will recommend this hotel to my friends, they won't be disappoinged.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Alison, Thank you for your review and your comments of our property. It means a great deal to our Team to know that our efforts are making an impression on our valued guests. It is not only our goal to make our guests feel comfortable at our property but to exceed their expectations from the moment they arrive. We appreciate you choosing our hotel and for taking the time to express your thoughts on our product and the services that go along with it. We look forward to you returning to the Alberni Valley with your family and see some spectacular sites here and along the way. Have a great day! Sincerely, Peter G. Mugleston Owner BEST WESTERN PLUS Barclay Hotel

"Best Place in Port to Stay"

5
21/02/2016

I work in Port weekly and my stays at the Barclay make it an enjoyable trip. I enjoy the good cable package they have as I dont have cable at home. It's a nice treat and reaffirms why I dont have it at home !

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Asif A, Thank you for your response and kind comments on TripAdvisor detailing your experiences at our hotel. Guest feedback is essential in our business to make sure that we are on the right path and bringing issues to our attention so we can fix them for the future. Even though you rated us highly, rest assured we will continue to improve our product and the service that goes along with it. With our continual upgrades to our property I am sure that the improvements will definitely meet your expectations. We appreciate your loyalty to our brand and for your business. Once again thank you for taking the time. Best Regards, Peter G. Mugleston Owner BEST WESTERN PLUS Barclay Hotel

"Awesome Stay"

5
19/02/2016

Friendly Staff, home away from home, request they do there best to meet you needs, friendly We have stayed couple times with my grandchildren, Check in and check out were done with smile and knowledge.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Irvin, Thank you for the comments “friendly staff, home away from home”. It means a great deal to our Team to know that our efforts are making an impression on our valued guests. It is not only our goal at the BEST WESTERN PLUS Barclay Hotel to meet expectations but to exceed them. We appreciate you choosing our property and for taking the time to express your thoughts on our product and the services that go along with it. Again, thanks for taking the time and have a great day! Sincerely, Peter G. Mugleston Owner/General Manager BEST WESTERN PLUS Barclay Hotel

"Very comfortable"

5
11/02/2016

We were looking to stay in a hotel for three nights. Our room had a couch and chair making it very comfortable. The room was a little small but served our needs well. It was clean and the beds were comfortable. The internet worked well. The attached restaurant had excellent food at reasonable prices. The front desk personel and cleaning staff were very friendly. The location was central and on a main street. we would definitely stay here again.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Alfred S: Thank you for taking the time to post this Tripadvisor review about your recent stay at the BEST WESTERN PLUS Barclay Hotel. We are happy to hear you enjoyed your stay with us. We appreciate the comments regarding the team members, everyone always enjoys hearing that they have contributed to a guests enjoyment during their stay at the hotel. We look forward to welcoming you back should your travels bring you to Port Alberni again. Sincerely, John Quackenbush General Manager

"Very Nice!"

5
07/02/2016

Great overall experience from check-in to check-out. Very good bed with plenty of pillows. Good friendly housekeeping staff that cleaned the room quickly and expertly. Restuarant serve solid food and good prices with good service.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear roadtripmanandwoman, Thank you for taking the time to write this post about your stay with us at the BEST WESTERN PLUS Barclay Hotel. We are happy to hear that you enjoyed your stay with us and found the room clean and comfortable. We look forward to welcoming you back should your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Port Alberni Best Western Plus"

5
07/02/2016

Great place to stay in Port Alberni. Close to downtown and local amenities. Excellent room and staff. Ideal for those attending the yearly High School Wrestling Tournament. Breakfast in café was okay but could have been hotter. The rib dinner in the sports bar was very good. Decent portion and very tender. Good menu variety.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear splitrman: Thank you for taking the time to post this Tripadvisor review about your recent stay with us. I am happy to hear that you enjoyed the weekend with us and hope your team did well at the annual Wrestling Tournament. All the teams seemed to enjoy the restaurant and the sauna and hot tub. I am glad you enjoyed our Friday Night Rib Special, it has become very popular with guests and locals from the area. We look forward to welcoming you back to the BEST WESTERN PLUS Barclay Hotel on your next visit to Port Alberni. Sincerely, John Quackenbush General Manager

"Easy, clean, comfortable"

4
04/02/2016

Quick business trip to P. Alberni, so needed a convenient, comfortable place to stay and here fit the bill. Easy access, seemingly "central", and good amenities - restaurant/pub on-site and a liquor store attached, outdoor/seasonal pool, indoor hot tub and fitness centre, conference rooms with great staff support. All-in-all, an easy, unsurprising stay.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Scarlett S: Thank you for taking the time to post this Tripadvisor response about your stay at the BEST WESTERN PLUS Barclay Hotel. We are happy to hear you enjoyed your stay with us, and the words convenient, clean and comfortable are high praise for any hotel to receive. We look forward to welcoming you back the next time your travels bring you back to Port Alberni. Sincerely, John Quackenbush General Manager

"Nice little place."

4
26/01/2016

Overnight on business. Pleasing exterior well located. But not really near any restaurants. We chose to eat at the hotel, which was fine. Check in was a little challenging. I believe I was asked 4 times if I was a member of the Best Western club! But I got my room and everything was correct. Room was pleasantly appointed, clean and airy. No artificial smells. Bathroom was plain jane, but clean. Shower was good pressure - a must for me! Bed and linens were comfortable. All in all a nice property and would return.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear familyskitrip2008, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are happy to read that you enjoyed your stay with us and found the room clean and comfortable. We pride ourselves on the cleanliness of our rooms, and with the recent renovations, feel that we are a wonderful option for leisure and business travelers coming to Port Alberni. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"Good hotel for travellers."

4
24/01/2016

Comfortable, clean room & good restaurant for breakfast. They helped with our subsequent booking in Tofino. Restaurant was closed the evening we arrived for the staff Christmas Party, but they recommended another good place in walking distance.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear KARLEAFLOAT: Thank you for taking the time to share your experience at the BEST WESTERN PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the room clean and comfortable. I am glad you had the opportunity to enjoy breakfast in Stamps Café. We look forward to welcoming you back in the future. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"A Nice Surprise"

4
20/01/2016

We were happy to find this excellent hotel in Port Alberni. The room was spotless with all necessary amenities. We had a king size bed on the top floor at the end of the corridor which I would recommend. The staff could not have been more accommodating. The hotel also has a pleasant dining room. This is an excellent stop between the east and west coasts on Vancouver Island.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear DianePM: Thank you for taking the time to share your experience during your stay at the BEST WESTERN PLUS Barclay Hotel. We are pleased to hear that you enjoyed your stay with us and had an opportunity to enjoy Stamps Café during your visit. Our team take great pleasure in doing everything possible to insure every guest enjoys their stay with us. We look forward to welcoming you back should your travels bring you to Port Alberni in the future. Sincerely, John Quackenbush General Manager

"Delightfully accommodating place!"

5
17/01/2016

We've stayed at this hotel 2 times with a 3rd stay expected soon. Staff is exceptionally friendly and helpful. Rooms are clean and comfortable. We've enjoyed dinners and breakfasts in the restaurant on both occasions. Food is very good with large portions. Don't be fooled about food quality even if the restaurant appears to be empty.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear 357martha, Thank you for taking the time to share your experience while staying with us in this Tripadvisor review. It is always nice to read positive reviews from repeat guests. This lets us know we are moving in the right direction with our service and products. We were happy to hear you enjoyed your stay and had time to enjoy Stamps Café for breakfast and dinner. We look forward to welcoming you back on your next trip. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"A Pleasant Stay."

5
10/01/2016

This was our second stay in the BW Barclay and it was a very pleasant couple of days while we were there for a basketball tournament. The room was comfortable, glad to have the fridge, a very comfortable bed and the updated [?] bathrooms are wonderful. We had 3 meals in the restaurant and each one was enjoyable and affordable....your restaurant staff are so pleasant and made us feel welcome. We would definitely be back when another event calls us to the valley.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear deejay2789, Thank you for taking the time to share your experience during your stay at the BEST WESTERN PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you had time to enjoy Stamps Café and our fine meals and service. Thank you for the response regarding the guest room, we have recently finished our renovation and look forward to hearing the feedback from our guests. We hope your team did well in the tournament. We look forward to welcoming you back on your next trip to Port Alberni. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"Great service"

5
07/01/2016

The staff were great - the room was excellent; king size bed, fridge and microwave. We have stayed here before to visit family. This was our best stay yet. The restaurant was closed for Christmas, so the hotel provided a complementary breakfast. Because we are elite members of the Best Western rewards program, we were able to upgrade our room at no extra charge. We met the manager in the hallway and he took the time to ask us about our stay and what he could do to make our stay better (nothing!) Some of the rooms have been recently upgraded.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Robert P, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We hope you had a wonderful holiday season visit to Port Alberni and an enjoyable visit with your family. We were happy to be able to upgrade your room and are happy to hear you enjoyed your stay at the BEST WESTERN PLUS Barclay Hotel. We look forward to welcoming you back on your next visit. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"comfortable and clean"

5
27/12/2015

This is our second Christmas that we have stayed at the Barclay Hotel in Port Alberni. The room is a generous size and very clean. The staff are very pleasant and welcoming. The hotel is walking distance from shopping and good restaurants.

BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Liz H, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We hope you had a wonderful visit and Christmas holiday during your stay in Port Alberni. We always appreciate hearing from repeat guests to ensure we are on the right track with the service and product we offer to our valued guests. We look forward to welcoming you back to the BEST WESTERN PLUS Barclay Hotel during your next visit to Port Alberni. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"Great Stay"

4
15/12/2015

Our trips to Port Alberni usually include a nights stay here, but this time we stayed 2. Everything is always great, including the restaurant. The only thing missing is having a microwave and utensils to heat up and eat the leftovers from the restaurant.

BWBarclayGM, Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Hello Dannette, Thank you for taking the time to share your experience at the BEST WESTERN PLUS Barclay Hotel in this Tripadvisor review. It is always nice to hear the comments of repeat guests to know that we are on the right track to keeping our guests satisfied. I am happy to read that you had an opportunity to enjoy Stamps Café. We do offer microwaves in our King Business rooms and our Suites. Maybe one of these rooms would be an option on your next visit. We look forward to seeing you again. Sincerely, John Quackenbush General Manager BEST WESTERN PLUS Barclay Hotel

"great stay - excellent value"

5
14/12/2015

very nice good sized suite and excellent service. restaurant was good value, as was the bar. hot tub was perfect after a long day, had trouble with the access card but staff went out of their way to help out. will be staying again for sure!

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Scott A, Thank you for taking the time to share your experience at the BEST WESTERN PLUS Barclay hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and had some time to enjoy Stamps Café, Pastimes Sports Bar and Grill and the hot-tub. We look forward to welcoming you back to Port Alberni on your next visit. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Great base"

4
10/12/2015

Stopped for three night to explore local area. Easy to get to from the main road and plenty of car park space. Check-in was quite quick as I had already booked in on line via booking.com The room, bedding and towels were all clean, fresh and plentiful. A a fridge, coffee machine and TV were all included. I did eat once in the restaurant but was not overly impressed with it, the food was edible but lacked gravy and decent veg. The smoked mushrooms didn't have a smoked flavor they had a burnt flavor.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear JackRussell1964, Thank you for taking the time to share your experience during your stay with us. I am glad you enjoyed your stay with us and hope you had a wonderful visit to the Alberni Valley and the west coast of Vancouver Island. We pride ourselves on our cleanliness and hospitality, and it is always nice to see this reflected in a review. We look forward to serving you again should your travels ever bring you back to Port Alberni . Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Rainy outside, Warm Inside"

5
07/12/2015

This is my second stay in the Barclay Hotel and the second time I was warmly greeted, given great front desk check in and even though there was a Christmas function going on, the guests were quiet in the hallways and the Christmas trees beautiful in the lobby. I dined in the hotel restaurant and enjoyed their food. It is wonderful to have a nice staff there and though I did not pop in to the bar, the laughter and smiles as I looked in still seemed welcoming. I will be sure to stay again and look forward to the wonderful beds and clean rooms when I return again. Thank you, Rose Patterson, Nisga'a First Nation

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Rose P, Thank you for taking the time to fill out this Tripadvisor review about your recent stay at the BEST WESTERN PLUS Barclay Hotel. It was a pleasure to have you and your family stay with us, and I am glad you had an opportunity to enjoy Stamps Café. We pride ourselves on offering our valued guests a clean, friendly environment where they can relax after a days work or travel. We look forward to welcoming you back on your next trip to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Smallish, Contemporary Rooms"

4
03/12/2015

I tend to have high expectations of any Best Western Plus: clean, new and with all the comforts of home. This one met my expectations except it doesn't have any kitchenette rooms, only rooms with a fridge and microwave. My king bedroom felt a bit small and cramped. My bed wasn't made everyday. There's a good restaurant downstairs and also a pub. There's also a liquor store attached. The fitness room is big with lots of equipment and weights. There are restaurants within walking distance.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Tricia T, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are glad to hear we met your expectations while you were here and that you had some time to take advantage of some of our outlets such as our Liquor Store, Stamps Café, Pastimes Sports Bar and Grill and our Fitness Centre. We are always improving our product and service and feedback from our valued guests is always a big help in identifying things we are doing well and where we need to improve. We look forward to welcoming you back should your travels bring you back to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Port Alberni Best Western"

4
25/11/2015

Very nice pub and restaurant. Food was very good. Quiet clean room with good internet and nice view very centrally located with easy access to most of town lots of parking and a beer store in the hotel

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Owen H, Thank you for taking the time to share your experience during your stay with the BEST WESTERN PLUS Barclay Hotel in this Tripadvisor review. It was a pleasure having you stay with us and we are happy to hear you enjoyed some of our amenities such as Stamps Café, Pastimes Sports Bar and Grill and our Barclay Cold Beer and Wine Store. We look forward to welcoming you back should your travels bring you back to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"outstanding"

5
31/10/2015

We have never encountered a hotel room that was flawless but this one came very close. We selected a inexpensive room since we were simply going to stay the night and be on our way first thing in the morning. Our room was a standard with one double bed. The bed which of course is the key element of any hotel room was excellent—both the quality of the mattress and the and the linen and pillows. The bathroom was small but well organized. We prefer a shower without a tub but in this case the tub at least had a broad flat bottom that allowed you to stand without endangering life and limb. Excellent towels, a good sink and toilet, shampoo and etc and a good quality counter completed the bathroom. Getting back to the room, paintings were actually hung in reasonable locations rather than being obstructed by lamps and so on as is often the case. The one queen sized bed allowed room for a sofa seating two, a coffee table and a single sofa chair—enough to invite friends if you had any in town. There was no desk but the coffee table was fine for brief stints on the computer. The coffee maker was simple and user friendly not the scientific monstrosities that leave you mystified as to there use. There was also a small refrigerator. To complete the picture, parking was ample and free, gym facilities available (unfortunately we didn't use them), the neighbourhood quiet, and the reception desk staff friendly, welcoming and very helpful in every respect. The Stamps Restaurant which is part of the establishment served dinner as well as breakfast—diner food but good. Our servers were very pleasant and helpful.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear roamer70; Thank you for taking the time to share your experience during your stay at the BEST WESTERN PLUS Barclay Hotel. We are happy to hear that you enjoyed your stay with us and found the room, amenities and staff to your liking. We enjoyed having you stay with us and look forward to welcoming you back on your next trip to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Little to nothing wrong"

4
19/10/2015

Nice, clean room. Pretty great location. Wasn't impressed with the food in the restaurant but this is a review for the hotel itself. It's NOT a five star hotel but you knew that when you saw the prices. I'd stay there again. I'm not a five star kinda guy.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Boombaloom, Thank you for taking the time to share your experience during your stay at the BEST WESTERN PLUS Barclay Hotel. I am very happy to hear that you enjoyed your stay with us. We strive to offer the best product and service to all of our guests. We look forward to welcoming you back should your travels bring you back to the Alberni Valley. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"great customer service"

5
19/10/2015

the staff at this hotel are excellent. they are very caring and assist you in your needs. the room came with plastic glasses, but we went to the restaurant and asked for glass glasses and there was no issue in giving us some for the room.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Bonnie Kuzyk D, Thank you for taking the time to share your experience at the BEST WESTERN PLUS Barclay Hotel. It was our pleasure to assist you and your group this past weekend and insure your event ran seamlessly. We are happy to hear that you enjoyed our service and we are constantly improving ourselves and our product to better serve our guests. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Always a great stay at the Barclay"

4
27/09/2015

I'm in Port on business every week so I appreciate the great staff and clean updated look of the Barclay. Could use microwaves in the rooms so I dont have to eat out for every meal but that's a minor thing

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Asif A, Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We are always happy to hear comments from our frequent guests and we are happy to see that you have been enjoying your stays with us. We look forward to welcoming you back on your next trip to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"everything here!"

5
22/09/2015

have stayed at this hotel in Port Alberni a number of times. The place is always clean and staff are friendly and helpful with any questions you have about your hotel stay or the Port Alberni/West coast area. like the restaurant is open and has a wide selection of great food right downstairs after a long drive. Hot tub is always warm and clean!

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear 944tracyc; Thank you for taking the time to share your experience staying with us in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and found the staff to be helpful and knowledgeable. We would be happy to welcome you back to the BEST WESTERN PLUS Barclay Hotel should your travels bring you back to Port Alberni. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Good hotel in convenient location"

4
22/09/2015

The hotel is located near the highway running between Tofino and Nanaimo. There was plenty of parking. Check in was very easy and efficient. The hotel room was clean and comfortable, though a bit small. WiFi was fast and reliable. Everything seemed to work.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Kinalat, Thank you for sharing your experience during your stay at the BEST WESTERN PLUS Barclay Hotel in this Tripadvisor review. We are happy to hear you enjoyed your stay with us and hope you had an opportunity to see some of the sights in the Alberni Valley such as the salmon run at Stamp Falls, the picturesque Sproat Lake, or Victoria Quay. Should your travels bring you back to Port Alberni we would be pleased to welcome you back and have another opportunity to serve you. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Staying in Port Alberni, BC"

5
16/09/2015

We Stayed at the Best Western Plus Barclay hotel when staying in Port Alberni BC. We always use this hotel and have always had a good experience. They are close to all the activities and near the fish camp we visit. The staff are very good and can answer most questions.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Noreen E; Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. It is always nice to hear from our repeat guests so that we know we are moving in the right direction with our renovations and improvements. Again, thank you Noreen E and we look forward to welcoming you back to the BEST WESTERN PLUS Barclay Hotel. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel

"Great hotel in a small town"

4
15/09/2015

I stayed at the BW on a business trip to Port Alberni. I was expecting a small hotel, with the basic services, but this is really a full service hotel you won't expect to find on a small town. Parking is ample and the building is in a great location, close but not in the downtown area. There are a few areas that look outdated, but the rooms are very good, clean and with everything in working order. Free Wi-Fi service, desk, a couple of chairs, good cable selection on TV are just some of the highlights. I did not hear any noises coming from the outside or adjoining rooms. The restaurant has a very good variety of food for all meals and they have room service. Over all a great experience.

BWBarclayGM, Owner at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear RanyDanny; Thank you for taking the time to share your experience during your stay with us in this Tripadvisor review. We appreciate your comments regarding the services we offer to our valued guests and always like to hear our guests feedback to confirm we are catering to their needs and expectations. Stamps Café and Pastimes Sports Bar and Grill offer a wide range of menu options and daily specials to suit almost every taste including Lactose Free and Gluten Free options. Again, thanks for taking the time and we look forward to welcoming you back to the BEST WESTERN PLUS Barclay Hotel the next time your travels bring you to the Alberni Valley. Best Regards, Peter G. Mugleston Owner/GM BEST WESTERN PLUS Barclay Hotel