Best Western Premier Plovdiv Hills

This is our sixth stay at this hotel, and over the years, my family and I have stayed in almost every room category they offer. For the past three years, we have consistently chosen the Deluxe Two-Bedroom Apartment. Unfortunately, during our last five years of visits, we have witnessed a steady and very noticeable decline in both service standards and overall quality. The cleanliness of the rooms has become particularly unacceptable. The rooms are dusty and poorly maintained, with a visible layer of dust under the sofas that appears not to have been cleaned for a very long time. Since checking in on September 3rd, my entire family has experienced significantly worsened allergy symptoms, which we strongly suspect are related to the amount of dust in the apartment. The breakfast quality has also deteriorated considerably over the years. We used to include breakfast with every stay, but the quality has declined to such an extent that we no longer choose to have breakfast at the hotel. Housekeeping has been another major disappointment during this stay. For two consecutive days, I placed the room-cleaning sign on the door. I also specifically informed the hotel that we are traveling with a two-year-old child who takes an afternoon nap, and therefore clearly requested that housekeeping be completed before 1:00 PM, as the room cannot be serviced between 1:00 PM and 4:00 PM. This request was particularly important because the hotel's housekeeping service ends at 4:00 PM. In other words, if our room is not cleaned before our child's nap begins at 1:00 PM, there is effectively no opportunity for it to be cleaned later in the day. Despite explaining this situation clearly, on the third day our room had still not been cleaned in the morning, leaving us once again without housekeeping service for the entire day. As returning guests who have chosen this hotel six times over the years, this is especially disappointing. We genuinely wanted to give the hotel one final chance, hoping that our previous negative experiences had been temporary. Unfortunately, this stay has confirmed the opposite. It is regrettable to see a hotel we once enjoyed and repeatedly returned to decline so consistently in cleanliness, service, and overall quality. After six stays and several years of giving the hotel the benefit of the doubt, this experience has been extremely disappointing. PS: The pillows are very uncomfortable. They are very hard, and there are no soft pillow alternatives.

This is a modern, clean, well-equipped hotel. It's quite a long walk from the city centre, but this does make it quicker to access from the motorway when driving. Parking was provided at the petrol station next door, which the hotel also owns. However, on arrival I was informed that the double room that I had booked and paid for in advance was no longer available! The receptionist couldn't explain why this had happened, but I had been allocated a twin room instead. I checked this room, but the beds were just regular size single beds, so not ideal for a good night's sleep. I was then offered a double room, but the receptionist explained that it was 'small'. I accepted the room because it had a double bed, but the found that air conditioning was not powerful enough to cool the room and the minibar and safe were not working. This is presumably why the room is not normally given to guest? A disappointing outcome, which I reported to the reception desk, but I was not offered any refund or compensation for not being provided with the fully functioning double room for which I had paid.

It seems this is going to be my last stay in this hotel :/ This is the 5th visit of me and my family to this hotel and i can say that i stayed in all kinds of rooms of this establishment. What i have been clearly seing is; prices have been going up year to year but the service, food or renovations of the hotel has not. This year for the first time we decided to have a christmas holiday here (other than summer, spring holidays). Normally i contact the hotel directly to get the best offer, and i did the same but they gave me even a more expensive offer than booking:). the employee on the line was not even capable of talking english so i said ok we will discuss the pricing when i arrive there face to face. When i arrived to the hotel today i see that the front desk responsible guy is another non english speaker. Yes he can talk barely, but the thing is; my 7y.o daughter can spear better english. Guys if u are in the hotel business, u have to speak english properly! I tell them; “hey mr, when i get the rez via booking, they cut a minimum %15 comission from you, so you should be offering me a price below booking automatically. I can get 500€ from booking, and you tell me you can not sell the room below 655€. That is nonsense! And also all of the same kind rooms of your hotel is empty right now. So even you sell me this room with a 25% discount, it will still be a profit for you. Otherwise u will get zero payment if no one books!!!” He called the manager (or so called manager idk) talked around 5 mins, and told me this is what it is. No discount. Book if u want from booking. I looked at his face and told; u guys have no freaking idea about what sales business is! Long story short; i booked it from booking app below 155€ of the reception pricing of hotel. I specificly asked the receptionist for the fitness room's digital key, which is required to be prepared seperately from the room keys, and he said: gym is not included in your reservation, you can not use it without extra payment. Guys, this is the most expensive room of plovdiv. And the guy told me that i can not use the gym. I looked him in the face and told: yes i can. Call your manager again, right now. He called the manager and talked another couple of mins and at the end he said; yeah u were right, it is included. No one helped us to carry our belongings to the room, not even to the elevator. We are a family of 4, but received only 1 single keycard. Radiators of the room are not heating up and it is the end of december. I have 2 kids 7yo and 1yo baby. It is 4 degrees celcius outside! They told us to use air conditioners to heat up, but almost all of us are allergic to dust and dry air triggers our asthma and cause bloody eyes!!! In the end we had to turn the AC on to not freeze to death, but the voice of the antique AC was too high, noone could go back to sleep, we turned them off. We are freezing now :/ This is supposed to be a luxury 2 bedroom apartment room with kitchen and equipments but there is only 1 fork, 1 spoon, 1 knife for all 4 of us. Not enough plates and pans to cook even for the kids. The main point of this story; if you advertise yourself as the the best hotel in plovdiv, you should be hiring staff who knows what they are doing. When i pay a monthly salary of a worker to a hotel for 3 nights stay, i request top notch service! From restaurant to front desk, from rooms to customer support. But this is where we are now…

I have been in lots of hotels around the world, but Best Western Premier hotel Plovdiv is one of the best. Clean, big rooms, parking place, friendly staff, wonderful breakfast and the most important for me and my dog - dog friendly. I'll come back definitely

The hotel is in an excellent location and access is easy. The staff is excellent and tries to satisfy all wishes. The rooms are spacious, clean and modernly furnished. I recommend the hotel to business visitors as well as travelers and groups. Absolutely great!

What a wonderful hotel, I could not have been happier with my accommodation selection in Plovdiv. Staff were absolutely fabulous, so friendly & helpful, & with just 11 rooms, it's a personal, boutique experience generally. The location is hard to beat, in the very heart of the old town & just minutes walk from the Ancient Theatre. There are dozens of restaurants within walking distance too. The hotel doesn't have one, but serves breakfast either in-room, in a sweet basement dining room, or on one of a handful of small outdoor tables. You pre-order the night before from an enticing menu of tasty, creative dishes. I was delighted with my room which was stylish, cheery & light, it was a pleasure to spend time in. Rooms have a mini bar & tea/coffee making, as well as s good range of bathroom products & excellent WiFi. Hotel decor throughout is chic & in great order, fairly new by the looks, & as the name suggests, various attractive artworks adorn the walls. A great choice.

Great hotel and superb staff in a great location. In the hotel you feel like a king and when you need rest after work, this is the right place to rest. I definitely recommend it when you visit Plovdiv.

Clean, good location and extremely good and friendly staff. The overall experience is excellent and I recommend the hotel to anyone who will be in Plovdiv. The city of Plovdiv is full of attractions. Perfect

Clean and confortable room, friendly and polite staf, nice breakfast. It is located at the north side of river nearly 2-3 kms far from old town. Hotel was very clean, free car parking and wifi was avalibale. It was also interesting that there is was a charging station for electric cars in front of the hotel.

We stayed in this hotel for one night for a sporting event. The hotel is only about 7 minutes off the main freeway from Sofia and about a similar distance to the attractions of Old Town by car. The hotel appears modern and brand new with free parking out front, a restaurant and bar on the first floor. There is a gas station and Supermarket (Kaufland) next to the property. We had a two bedroom apartment which was very spacious with a master bedroom with a king bed that connected to a balcony and had its own bathroom that had a tub. The other bedroom had two twins, connected to the same balcony as the master and it's own bathroom with its own shower. There was no toilet in the bathroom but rather located in a separate bathroom next to the living room. The living room was spacious with a sofa, large flatscreen TV and dining room. There was a kitchen with a fridge and microwave. Breakfast was included and there was a nice assortment of hot food, bread/cereals, fruit, juice and coffee. Overall an excellent choice for Plovdiv hotel and we will stay again next time.

Excellent hotel and very clean. We had a great apartment. Very nice place, cozy interior, The staff was very helpful. Very kind and fast service, so definitely 5 stars for service and interior. Restaurant and breakfast great quality. Amazing staff at breakfast. Overall I would recommend!

An amazingly modern and clean hotel that was recently built. The corner suites are spacious and cozy, and the staff is so helpful with information about what to enjoy in the city. Previously we stayed at the Imperial Hotel, but the decor proved to be too dated for a second stay. The Best Western is a considerable upgrade, and I highly recommend it for the evening traveler! Also a great restaurant on the first floor!

I stayed for one night at BW Premier Plovdiv and the hotel was great for my business trip. Very convincing location with large free parking, very large room with modern design. The breakfast was great and the restaurant in general. Very friendly staff, which is the most important in hospitality.

I had a pleasure of staying at Best Western in Plovdiv, the hotel is brand new and the personnel are nice and attentive. I will definitely come back and will recommend this nice hotel to my family and friends.

Stayed here recently with husband and the hotel was so accommodating! We found it hard to find a nice hotel last minute when we arrived in Plovdiv. Even had problems from other hotels such as no room availability and problems with a booking which really ruined our night. But coming here really made up for it. Really glad we ended up staying here as the room was so clean and comfortable and I am really picky about where I stay! Definately worth it after the kind service we recieved from the staff. We will definitely be staying here again when visiting Plovdiv :).