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Best Western Hotel Patong Beach, Phuket

4.0/5  - basé sur 634 notations.
190 Phangmueangsai Gor, Patong Beach, 83150, Phuket, Thailand - See map

Situated in the heart of Phuket’s most exciting tourist area, Best Western Patong Beach offers stylish and affordable accommodation surrounded by the island’s top attractions. The gorgeous white sand of Patong Beach is a leisurely 10-minute stroll away, while Jungceylon Shopping Center and the colorful nightlife of Bangla Road are even closer. The contemporary rooms are elegantly furnished and feature free Wi-Fi, mini-bars and private balconies. Kick back and relax at the rooftop pool, with chic cabanas and thirst-quenching drinks from the pool bar, or work out in the state-of-the-art fitness center. Corporate guests are also well catered for, with a business center and a range of professional services. And the trendy street-side Mana Restaurant serves up tantalizing local and international dishes. Best Western Patong Beach’s wonderfully warm staff is on hand to take care of your every need, leaving you free to stay, play and party!

Best Western

Hotel Patong Beach

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 635 guest reviews
NOTE ISSUED
Excellent
309
Very Good
213
Average
82
Poor
17
Terrible
14
REFER TO NOTICE
Business Business
21
Couples Couples
242
Family Family
120
Friends getaway Friends getaway
149
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great location"

4
11/07/2018

The location of the hotel is superb. The rooms are a bit small. The pool is also relatively small but it's on the terrace. It's 800 mtr from the famous bangla road(walking street). The breakfast buffet wasn't nice for vegetarians.. They even did not allow you to take a coffee outside.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Anuj S, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Recommend."

5
08/07/2018

The location is great! Close enough to everything, but far enough away from beach. The room was clean and comfortable. The breakfast was just okay... eggs, pancakes that you make yourself, and some various pastries and cereals. Even though I didn't use it, the pool looked amazing! The property was clean and the staff was very helpful 'Fon, Ple". I would stay here again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 307yuj, Thank you for your comments and happy to hear you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good place to stay"

5
08/07/2018

Hi All, The stay was really good and the location is prime, walking street. It's very near to the beach and lots of shops outside. The receptionists (Tae, Pakin,Aon) were very co-operative for any issues, helpful, good service. In room was clean and comfortable, location perfect.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 830xunh, Thank you for your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the future. Kind regards Jay Penno General Manager

"A Hotel that is truly a 4 star!"

5
08/07/2018

I would first like to say WOW! Having stay at Bestwestern Patong!! The price you pay for the value earned at this hotel is over the top amazing! Starting with check-in Ms. Jutarat greeted me with a warm Thai Smile and acknowledge that I was traveling with a group of others who had checked in hours before my arrival. Ms. Jutarat acknowledged me as an Member and had my room ready right away which is a plus as I wanted to hit the ground running in Phuket! I was on the 4th floor and my room was great had 2 beds for my roommate and clean not a spot to be seen. The shower is truly amazing full of power for the hot days of Thailand to cool off! Also a balcony in every room. Breakfast at this Bestwestern Patong is quite good. From 6:30am to 1030am there was eggs was daily along with other hot food options, and breads and cereals, fresh fruits and salad, with many juices such as Orange. I will say that you wont go hungry and there is something for everyone there The breakfast staff changes daily as all employees work all customer focused groups ie. Front Desk, Lobby, Breakfast Hall in the Great Room! The Hotels location close with everything. This hotel staff is truly one of a kind, the guests are quite demanding and at times rude but the staff conducts themselves with grace and overall niceness. I will say that my experience was sooo great I didn't want to leave so I booked another 2 nights. The night before my checkout, I saw Ms. Jutarat and told her that I had booked another room for the next 2 nights and if I could get a same room and she said yes! She noted my reservation and consulted with the team to ensure my needs were meeting. The next morning I checked out and rechecked in with Mr. Jaturanon who was in training, and He was so eager to help and gave me a courtesy call when my room was ready! This hotel has everything from the pool to the laundry and the atmosphere experience you cannot be upset at this place. I already booked another stay for August as this will be my go to vacation spot! Please never change! and Thanks for the wonderful vacation!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear williamcN799XE, Thank you for your detailed review of BEST WESTERN Patong Beach and I am glad to hear that you enjoyed your stay with us and that my staff took such good care of you during your stay, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Ok place for more moderately priced Patong hotel"

3
06/07/2018

Pros - great rooftop pool - best Western standard - shower pressure - 12pm checkout Cons - noisy hallways and can hear most things from rooms next door - prices are pretty high for food and drinks - breakfast... Wasn't outstanding, no bacon

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear iwouldloveaholiday, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Excellent "

5
30/06/2018

Our second stay @ the best western, I can say it has been a excellent stay yet again,check in was quick(tip is email ahead request a early check in if possible) mana steak house great food, breakfast has a excellent choice for all tastes, rooftop pool clean tidy, small bar for drinks and snacks by the pool with a happy hour,The hotel is close 4 Min walk to banzaan nite market there is just so much by this hotel,Beach 10 Min walk up Bangla Road, cleaners did a great job kept rooms clean and changed bed sheets ,bell boys helpful always smiling and asking if you need anything, front desk staff helpful and smiling, seems to me the general manger has alot of experience on how a hotel should be run,

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear S73WQwilliamb, So glad to hear that your second stay was as enjoyable as your first and thank you for the many compliments, if I can help with any further travel arrangements please feel fee to contact me directly, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. [email protected] Kind regards Jay Penno General Manager

"Hotel Best Western, Patong, Phuket"

3
26/06/2018

It's an average hotel with good location (Near to Patong Beach & Bangla Road). Housekeeping is poor. Breakfast spread is above average. Main road facing, lot of noise from traffic in front facing rooms. Overall an average hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Rajiv G, Thank you for your review, we look forward to welcoming you back to BEST WESTERN Patong Beach in the future. Regards Jay Penno General Manager

"Excellent value and friendly staff"

4
21/06/2018

Very good location and i was constantly impressed by the staff grom senior management downwards. Always friendly and couteous. Only down side was the ambient music sometimes was too loud. I would certainly return

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear neamman, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and a pleasure to meet you, I look forward to seeing you back at the hotel in the near future. Kind regards Jay Penno General Manager

"Great value and Best services"

5
18/06/2018

I have selected the hotel because of service on their previous guest reviews. The hotel was reasonable price for a friend group stay in. I did really satisfactions with the staff, there were so helpful upon arrival at almost midnight I have met with a bell boys and the front desk agent (gentleman, on the left side by the counter), he was so helpful and lot of information assistant. The room was cozy and comfortable with fully well set up of room amenities; mini bars are chargeable. The swimming pool was really nice if it has no rain, it was located on the 7th floor/roof top...so I did enjoyed the pool on that time too. I walked to Patong Beach within 5 minutes distance, just across Bangla night street market. Breakfast were so varieties and excellent service from the service staff in the restaurant. Thank you for the management to groom their staff in the exceeded service mind and I will be back again :) Only one negative thing that was the draining system in toilet (Room 431). I have finished the shower at night time but unfortunately the water couldn't drained in shower zone and toilet zone. Need to wait until the water completely drain.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear BobbyBrown999, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the not to distant future. Kind regards Jay Penno General Manager

"Best hotel you could have!"

5
17/06/2018

We had an incredible room service from the front desk. The breakfast is delicious! The rooms are clean and beautiful! It's quiet and the pool is also beautiful. You can't ask for a better hotel to stay in. It's very close to the Bangla Road. You will never regret choosing this hotel! The best one in Phuket! Thank you for everything!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Cynthia C, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, we are glad to hear that you enjoyed your stay with us. I look forward to seeing back at the hotel in the near future. Kind regards Jay Penno General Manager

"Very Comfortable Stay..!!"

5
14/06/2018

The location of this hotel was fantastic and central - a very short walk to Bangla Road and Patong Beach. Staff at the front desk is very helpful and friendly especially Ms.Ploy and Mr.Thanathip. Rooms are cosy, comfortable and have all basic amenities required. Enjoyed the stay!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 553sandeshc, Thank you for your kind review and I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Great location great staff"

5
12/06/2018

Right in the heart of patong 5-10 minutes walk to Bangla road. Staff were amazing especially Ms.Gee,Ms.Mo and Mr.Tae helped with anything we needed and spoke very good English. The rooms are clean very spacious. Hotel has a nice restaurant (no aircon) in the front; opens on the street. Nice breakfast options. There are several options to eat in the close proximity to this hotel.The pool was very good sea view had a nice stay for 3 nights.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear PKo91, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to Phuket in the not to distant future. Kind regards Jay Penno General Manager

"Good Hotel to Stay at Patong"

5
28/05/2018

We've stayed at Bestwestern Patong in the 21st of May 2018, The Hotel is just 10 minutes away from the patong beach and major places, The staff at this place was excellent "Tae ,Aon,Fai,Ple" I need to say this as you wont find the hospitality good in Thailand apart from few places, The hotel has good breakfast . The rooms are nice and good with every little details taken care of... I would definitely recommend this place if you going with family friends its worth the value what you pay or can say more than that

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 26mikym, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, myself and my team look forward to welcoming you back to the hotel in the not to distant future. Kind regards Jay Penno General Manager

"Great place to stay"

5
25/05/2018

Stayed for 1 week May 2018. Stayed in newly renovated room. Extremely clean and very friendly staffs especially at fantastic breakfast. Thanks to New, Sutido, Nantana, Nattah, Yupphadi,Supaporn and Kasidhat. Room girl Onuma and friendly chef Yutthaphong All the staff including front office were very friendly. Very welcoming every time we walked in and out of hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear rossmcgarvie, Thank you for your kind review and I look forward to welcoming you back to BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Cheap good location Patong Hotel"

5
24/05/2018

I stayed there on 20 May 2018.I checked in at Best Western Patong Hotel.The front reception is friendly and good take care ,he is duty manager name Tae very polite.Their location surround with tourism entertainment places nearby Bangla night Street,Janceylon shopping mall, short distance to Patong beach,Banzaan shopping night market.Room is new condition style decoration compare with cheap price with buffet breakfast. swimming pool on roof top very nice view. (sea view pool) free of charge.Their pool staff take good care of me and my wife. I recommend to stay here Best Western Patong Hotel again.This is good hotel for cheap budget tourists who want great swimming pool at Best Western Patong Hotel and good location.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear roshanpereira, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach, we look forward to welcoming back to the hotel in the near future. Kind regards Jay Penno General Manager

"Great Hotel"

5
20/05/2018

Had a great stay for the past 4 days at Bestwestern Patong. Close to the mall. Had a quick check in and out. Staff: Had problem connecting to the Wifi on the first day. The staff helped to connect for me after several tries "Aon,Aum". Thanks for perfect service. Room: The room was great, comfortable with nice . Just that occasionally there a few mosquitoes flying in our room. Breakfast: We were enjoys with station egg. Places around the hotel: There are some street vendors selling roadside food opposite the hotel. Had grilled chicken drumstick and it was delicious? Seafood restaurants just a walk away. Around 15 mins walk to Bangla Rd and Jungceylon shopping Centre. Had our all-time favorite's steamboat at MK Restaurant. Able to book your day tours with booths situated in the hotel and outside. Had 1 hour Thai massage nearby for 220 Baht. Overall, a nice and comfortable hotel, RECOMMEND BESTWESTERN PATONG!!!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nattiporn S, Thank you for your kind review and I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"This Place Gets Better each Time I stay! The ONLY place to stay for great service!"

5
15/05/2018

WOW, Just Wow. I have stayed here before, they remembered me and my choice of room! Fantastic Service still....they had some of the staff from last year still working there, and they all seemed to remember me too. This place should be 5 star, cause thats how they made me feel! 5 STARS! Still love the location, the amenities are always clean, I love the stuff in the mini bar and not too expensive either! I love their breakfast and the Ribs restaurant out the front is AWESOME! Having some dinner and listening to the live music was a fantastic night.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Rick K, Thank you for your kind review and we look forward to welcoming you back again to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Yes!! it WOW"

5
15/05/2018

It's number one for a reason.Reasonably priced of the most upmarket Bestwestern Patong a great place to stay. The rooms are modern ,clean,great pillows,comfy beds and quality. Hotels have front desk “Ploy,Kung” the one very helpful and perfect service. They will offer us to express check-out ,we never since before . Good thing for us because we had flight at late night. It's make me can say WOW.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Emiliesstar, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we very much look forward to seeing you back in the hotel in the near future. Kind regards Jay Penno General Manager

"Great Value Hotel"

5
13/05/2018

We stayed at Best Western Patong in late April and were totally overwhelmed with the warm atmosphere we received. From the moment we arrived til the moment we checked out we felt the staff at the hotel were doing there utmost to ensure we had a great stay. The hotel and pool cleanliness were to an extremely high standard. They a very generous size rooftop infinity pool with a great view. There was a great selection at the daily breakfast and plenty for everyone. BW Patong is very conveniently located to the beach, Bangla Road, Jungceylon, and the local markets. The hotel is extremely good value and highly recommend the hotel. We will be booking there again when we next next go to Phuket

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Kiwitravellers0418, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and I am glad to hear that you enjoyed your stay. I look forward to welcoming you back to Phuket again in the near future. Kind regards Jay Penno General Manager

"Clean Hotel"

3
12/05/2018

Only stayed for one nigh at the hotel. The hotel is clean and located close to Bangla Road. The rooms are basic , unfortunately my shower broke , which lead me to believe that the fittings in the hotel are below standard. Food and drinks at the hotel are a little expensive but there are a lot of restaurants outside the hotel, its Patong after all. The staff are also not that friendly, accept on lady who's name I cannot recalled, who assisted us with our baggage. She totally amassing smiling constantly. Whilst I did give the hotel a 3 I would stay here again due to its locality.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Lenthiss, Thank you for your comments and we appreciate you staying with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Good brand for hotel"

5
05/05/2018

I stay May 1 for 5 day was good service. The staffs are very friendly (aon) and helpful ( Fakru). Rooms are very clean. Pool was at the roof top. The location of the hotel is great and very central. Near to night market where you can find sea food and local food at affordable price. 5 mins walk to Jungceylon mall, and 10 mins to Bangla road. Easy to find taxi and tuk tuk. There is a lot of small counter selling Island trip package around this Hotel. If you are boxing lover, the hotel is near to Boxing stadium. There is a lot of convenient shop near to this hotel, 7-Eleven and Family Mart. Overall I was very satisfied of my experience at the hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear gaiz2018, Thank you for your your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. KInd regards Jay Penno General Manager

"Was an enjoyable stay overall"

5
02/05/2018

I personally love this hotel convenient shops nearby, very nice location with a friendly staff, excellent architecture and good breakfast. standard room are very clean and the pool area is amazing. Have no faults it was perfect.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear bouskilapini, Thank you for your review and great to hear how much you enjoyed the hotel, feel free to contact me if you are traveling back to us as we always look after our repeat guests. [email protected] Regards Jay Penno General Manager

"The worst experience in a international hotel chain"

1
29/04/2018

First, all the staff that we had met, no one greet and smile to us, only concierge staff greet and talk to us. The worst part is the front desk staff, never smile to guest, even throw the room key to me when I ask for extra room key, as only one room key provided, it's really inconvenient to us. Really bad service provided by the front desk receptionist. And when we want to check out, i had called to request for late check-out. But the staff answer was no, no late check out with scolding tones. Why can't just inform to me properly? And the WiFi was very slow and keep disconnecting. For the room, the toilet door cannot be lock, and most of the things didn't refill or replace after cleaning such as toiletries, towel, paper napkin and bottled water. And when we first check in, the floor is not clean, there was sands on the floor. The facilities in the room even less than a budget hotel, no slipper, bathrobes and no umbrella in the room and the front desk as well. There are many improvement needed for this hotel and I will never return to this hotel again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear ching628, Thank you for your review and your comments are well noted, I do apoligize for not meeting your expectations on this occasion we will strive to improve our services. Kind regards Jay Penno General Manger

"Value hotel"

4
17/04/2018

Being at Best western has been a real pleasure, it had money value, nice facilities , excellent attention from the staff. I would truly recommend this hotel to anyone of my friends.. Personally, I enjoy the pool and gym on the 7th floor, the top view is not bad as well.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear joseaZ2940OJ, Thank you for your review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we very much look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Perfect location, perfect hotel value, can't complain about anything"

5
16/04/2018

Stayed 3 night and wish I could have stayed longer. Nice staff, GM (Jay) greets you and helps with any of your needs. Food good, rooms clean, not noisy, excellent value for what you get. I will definitely return and recommend to family-friends.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear jayduche, Pleasure to meet you yesterday and as I said if I can help with any future booking please feel free to contact me directly, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Excellent value,safe feeling"

5
13/04/2018

We stayed at the Bestwestern Patong Phuket for 3 days .Great value for what you get. Probably the best locations in Phuket. Walk out the front of the hotel to the main shopping street. Very nice buffet breakfast.free. Great way to start your day. One of our favorite parts of our vacation. Only a few blocks walk to all the exciting bars, restaurants, shopping, and massage parlors. Hotel staffs were very friendly and helpful , welcome (Ploy, Jee , Pakin).

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear paulsG6505PX, Thank you for your review and the staff that stood out on your stay will be rewarded, I look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"A nightmare called best western"

1
12/04/2018

It's all started on end of February when I decided to book hotel for my holiday in patong Thailand stupidly I went to best western hotel web site .that's where my nightmare start the web site showed me 243£ for 8 days between 11 April to 19 of April which I booked.and what big mistake which I hope none of you out there do it.on 11 of April I went to the hotel and first thing they told me was we didn't charge your card on February they charge me 348£On 11th April it like I never booked my stay and I am paying the full price.that's what I call scam by best western hotel.when I contacted the office in England they put me on waiting for 12 minuets I contacted them 5 time but at end they give me a number in America which is wrong number.best western company is big money making scam please don't fall for it and learn from me .now about the hotel I come to my room and air conditioning doesn't work bugs all over the wall.there are so many Chinese in the swimming pool I couldn't even go inside so rode noisy I just decided forget about swimming pool.please don't believe those good reviews I think they are fake.the worth part is I have to stay here another 5 days but you have choice just not to book it.

"For Budget Travelers and great location!"

4
11/04/2018

My in laws stayed here and loved it. Great hotel which is budget friendly. The best thing is that it is located near Jungceylon Mall and a lot of night market and shopping options. There is a good selection of food for breakfast as well.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nidal T, Thank you for your review and happy that we had a chance to look after your family, I look forward to having you or your in laws back to stay with us again at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Good Memories"

5
10/04/2018

Hello readers, A great excuse to stay in Patong. As someone who knows a bit Phuket I thought to book 2 rooms at the Bestwestern Patong Phuket. My reasons were the following: - Located close with Bangla Road - Located near a Shopping Mall which - Nightclub . I have to say that I am not disappointed at all as I was able to enjoy above three points, however I will highlight some "details" to have into consideration in case you have very high expectations: Check in was Friendly and Quite Fast. I have to say that the room wasn't bad as bedding was comfortable, clean and smell like brand new. The other facility within the hotel we visited was the Mana restaurant for the included Breakfast. Nothing special but cool. Parking is very convenient as is Free. Once again, all staff was attentive, perfect service from Reception, Room Service, and Housekeeping, along other. If I have to stay again I will most likely stay at Best Western Patong again.

"Absolutely Wonderful"

5
10/04/2018

On checking in - very good service(Aon , Jea,Pakin), a welcome. Our rooms were clean, spacious, balcony, quiet, large bathroom. . Room Service great. Buffet Breakfast unbelievable. Pool bar great, Delicious cocktails. A birthday cake provided for our daughter's birthday which was a surprise. Staff always smiling, friendly happy to please. We will be back!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear maryanng496, Thank you for your kind review and we appreciate the feedback on the staff and the hotel, we at BEST WESTERN Patong Beach look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"nice hotel"

5
10/04/2018

one of the best hotel in patong area , 2 minutes walking to the mall , 10 minutes to the beach . many restaurants around , the staff is great . . the swimming pool on the roof is fantastic . the price comparing to services is excellent.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Tariq Z, Thank you for your review and I am happy to hear you enjoyed your stay at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"stay in Patong"

4
05/04/2018

A very nice hotel in many ways.....only need is for more English speaking stations... Its a bit far from the beach but close to the shopping mall... Bit noisey if near the front rooms but quiet acceptable .

"Amazing!"

5
03/04/2018

Stayed here for 1 night, great location and has a cute little pool on the roof. Very close to bangla street (around 5 mins walk), patong beach 10 minute and jungeceylon mall. Staff were amazing and really friendly. Especially Aon and Mo. Bellman (Fahku) very helpfull. next time i will come to stay wiith your hotel again. Good value for money!

"Best Hotel"

5
01/04/2018

Stayed at the Best western Patong for 2 nights. The hotel is truly in keeping with international standards. The rooms are clean and luxurious. Bathrooms are well mainted and superb. The hotel staff were extremely professional, willing to help and really great. The hotel is situated walking distance to the night life and other hot spots. Made my stay in Phuket worthwhile. Loved it. Thank you for making My trip to Phuket memorable.

"Amazing stay"

5
27/03/2018

Stayed here for 5 days with my wife, LOVED IT. The location is amazing, the hotel itself is amazing as well. Yes, I was a bit concerned when they asked to take a copy of my credit card, but being such a big chain I highly doubt anyone's card details will be misused. Besides this, the breakfast was really good and pretty reasonable considering the prices at good restaurants in phuket. Will definitely visit again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nauman K, Thank you for your kind review, I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Nice & clean place"

5
25/03/2018

The hotel is very nice & clean with good service especially the room reservation manager. They helped me a lot when i have trouble in airport & are flexible with my stay changes there. They assist & solve my prob. Reception is very prompt especially make up, staff is friendly, very support and overall stand by to service anytime anything what's you want. Overall i like the scenery, service & room. Prices of the hotel a bit steep but it can be quite worth if compare the convenient of shopping & service. I going again this Nov, I Will tell my friends who are going on March & May (2 groups).Bestwestern Patong CHOOSE IT!!!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear kimsO5623MQ, Thank you for your kind review and we very much look forward to greeting both you and your friends again in November at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Disappointed"

2
24/03/2018

Actually staying there at the 6th floor. Check in was long, they also take credit card print as deposit, so basically you give your card information, it would be better to propose a cash deposit for choices. Only 2 elevators for large number of people. Overall the room is ok with ikea style decoration. Poor amenities in bathroom, only 1 soap and 1 small shower & shampoo bottle. No toothbrush, comb, Q-tips.... My partner had been locked in bathroom at 2am, we spend 30 minutes to try to unlock the door, then someone was sent to open it after I called. Open but not fix. What would happen if a solo traveler? Locked in bathroom until next afternoon when Housekeeper will make up the room? All rooms are non smoking, have balcony also forbidden to smoke and actually the windows are locked, so it's not accessible. 2 Smoking areas, 1 outside the hotel near the car park under the sun, 1 at the 7th floor also under the sun and closed at evening :( not cleaned regularly. A lot of groups in the hotel, so be ready to be awake at 6.30am as many guests shout in the corridors. Then after a while you will heard the maids chatting loudly.... Breakfast very basic, no cold cut nor cheese, pastries are tasteless, fruits were not sweet, fruits salad made by the same fruits + red dragon and orange juice, means very sour. Cracked salt and pepper shakers. After people left, the waitresses clean the tables putting their fingers inside used glasses, and chatting most of the time. Roof top, the swimming pool is nice but no umbrella nor shadow parts, with black wooden floor which is foot burning. The girl at the bar is unfriendly and doesn't like to be disturbed while she play on phone. No management visible in any departments. Overall not a good stay, careless, no eyes for details, operations not well driven. I'm myself in hospitality in South Thailand nearby phuket, my resort might be not reputed as Best Western is but we do care our guests journey.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jean Louis P, Thank you for your review your comments are well noted, I am interested in discussing this in more detail as this is not the normal review for us as you can plainly see from our previous reviews, so if you could email me on. [email protected] Kind regards Jay Penno General Manager

"Great price for location and good service"

5
22/03/2018

I've been staying in this hotel for about 4D3N and really enjoyed it. Room nice size, clean and neat.The rooftop pool is lovely, Wi-Fi good in rooms.The location is centrally located, very near to the beach(Walking distance for about 10 minute), also near baanzan market and yes it's easy for us to explore and walk around even at night. Friendly faces of all staff made our stay highly enjoyable; especially front dest (Ploy and Aon) were very nice and good help full.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear yanjunt2018, Thank you for your review and I am glad to hear that my smiling staff took such good care of you, we look forward to seeing you again at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Close to beach and night life"

4
22/03/2018

Excellent hotel, good choice of breakfast, close to beach and bars, room was cleaned every day, the only reason I gave this hotel 4out of 5 is that the pool is dangerous, very slippy tiled steps with very sharp edges, on entering the pool nothing to hold onto, my husband did slip on our second day was very badly bruised and in pain for the rest of the holiday on a daily basis we either saw or was told of other people who had slipped and hurt themselves

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jeanlabtech, Thank you for your review and I know we spoke about the slippery step at the pool, we are looking into getting a non slip tile to replace the step tiles and this should resolve the issue. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good Location Clean Rooms Near by Everything"

5
21/03/2018

We total took 16 rooms for 3 nights and we are glad we took this hotel as we were only Friends it was ease of going out and coming back to bangla street any time as it was 10mins walk...Hotel Close to 7 eleven n Family Mart Food options available near by...Only thing is despite making early check in request none of rooms were given early n some rooms were handed late till 3.30..also there was some confusion on Guest Charges which also sorted when our agent mailed... last advice Very Good Property to Stay Nice Location but while booki g take everything in written from EVERY hotel... If visit Phuket Again definitely gonna stay there again...

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dea kamal17oct, Thank you for your review and we all look forward to seeing you back again at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"WELL POSITIONED HOTEL"

5
21/03/2018

We stayed at this hotel in March12-21,2018 . This hotel is very well located with the beach and the area with all the hustle and bustle being only 5-10 mins away.Upon arrival the check in process was smooth and pretty much as expected. The rooms are of good size and clean. The pool bar on top floor and swimming pool are good view. Extremely helpful staff with friendly personal attitude: special thanks to Mr.Thanathip and Ms.PLoy

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Fabia S, Thank you for dong a review for BEST WESTERN Patong Beach, I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Worth Hotel"

5
19/03/2018

Loved to stay here! Our stay at the Bestwestern Patong! The hotel was nice and modern, rooms, clean and presented well! , breakfast so nice. The hospitality is exceptional, Staff are very friendly, spacially Ice,Badong, hes the best! , very helpful at anytime, and will always see the smile on there faces, specially the girl who clean our room everyday, she was so nice.The balconies were really narrow and could barely fit us out on it! Considering we are two small for 3 girls, there's not much space!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dea 748estherk, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Good value"

3
01/03/2018

Stayed here for a night while on business. Check in was speedily attended to & the room was both spacious & clean. Based on the aesthetics, there must have been a recent renovation. While the room was decent, breakfast was a very simple affair which served merely to fill the stomach and nothing more.... given the offerings around Patong, I would venture that it's a fairly good deal based on the price.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear ngck2006, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"fairly new hotel, but very poor house keeping and beds are hard"

3
28/02/2018

This hotel is fairly new and its in a good location as its about 8 to 10 mins walk from Bangla Rd with all the bars clubs and nightlife. The rooms are small compared to a number of other hotels in Patong and in Asia the beds are all firm and some are rock hard. The beds here are certainly on the harder side of things and this makes it hard for a good nights rest. The shower has reasonable pressure, however the towels are very poor quality tatty and feel like a mild sandpaper which is poor. There is a tiny balcony which is useless as there is no view and its so narrow you can barely stand out on it and defiantly could not sit on it and relax. The house keeping here is very poor and they never clean the toilets, they dont replace the soap or toilet paper and I would give housekeeping 2 out of 10 compared to many others around. The location is good but this place needs a wake up call as the housekeeping is terrible and there are many other places for a similar price or cheaper nearby that simply leave this place for dead in housekeeping and a number of other factors. There are far better value hotels around where you get better value for money and more comfortable rooms

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Bj L, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Newish hotel but lacks TLC and cleaning is of a poor standard"

3
27/02/2018

A newish hotel and location is quite good with it being only a short walk from the night life and Bangla Rd The rooms are small compared to a number of other rooms I've stayed at in Thailand . In Asia the beds are firm compared to western standards and some much more so than others and this one certainly is on the hard side. I found the beds very firm and the pillows hard and uncomfortable. The shower has a rain fall head and a handheld wand and the shower pressure was ok but the annoying thing was the temp kept going hot and cold all of the time. The towels are very poor quality and the lighting in the bathroom is very dim and rather inadequate. The housekeeping is very poor. Staff do not replace soap, shampoo or toilet paper and they don't clean the toilet. Totally unacceptable in a hotel. The housekeeping is sub standard and is totally inadequate. The TV is hopeless for English-speaking people as there is only about four channels which all repeated news channels which repeat over and over every couple of hours every day. The selection of channels is atrocious. They have free wi fi in the lobby and in the rooms & there's free tee & coffee and a jug to boil water in your room. The fridge is a small but works well and keeps things at a good temperature unlike some that team too make it impossible to keep things cold. The rooms are advertise with a balcony which is misleading as its a very narrow balcony that is about 30 cm wide so you cant go out and sit on it and there was no view to look at so it was disappointing. The rooms and bedding is clean and the location of the hotel is very good as it's only one block away from Bangla road yet it's far enough away to avoid all the noise and hustle and bustle from the nightclubs and strip shows. The hotel is ok but housekeeping is very poor and you can do a lot better for money in surrounding areas. However I will say you can get a good sleep here as its far enough away from Bangla Rd so as you dont hear the doof doof music going right through the night from the night life. There are much better value for money hotels in the area.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jeffsreview, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Good Location"

4
21/02/2018

Patong has changed significantly since my previous visit there and it is now more crowded than ever and catering to a different market, at least in the November/December season. Best Western is located in a convenient place, away from the noise of Bangla Road and right next to the evening market and Jungceylon Mall. It is reasonably priced for a 3.5-star hotel. It's clean and functional, with all the necessary amenities. Staff are quite friendly and the doorman,the lady at the tour desk and one f the trainees at the front desk were especially friendly.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Coimbrathetraveller, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach and happy to hear my staff looked after you so well, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Great value. "

4
20/02/2018

We recently stayed here for 5 nights. Rooms where fairly nice and clean, and staff where great. Reasonable prices for food and drinks. Location was perfect as it was 2 or 3 minutes walk from Bangla Road (main bar strip) and several food markets. We went on several excursions which we booked directly from the hotel conveige downstairs (avoid holiday rep as their prices where double anywhere else for the same trip).

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Dean K, Thank you for your kind review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"WOW"

5
20/02/2018

We arrived late afternoon and check in took around 10 minutes. A bell boy took us to our room and we were amazed for service .A very polite and almost excellent service. Our view of the top pool nice. Our favorites being the reception (Nang,tae,Mo)as it was friendly, good take and smile.. I honestly think that anyone that complains about the minor details should just stay home. Breakfast was very busy unless you went early and let's fact it, if you're on holidays you want to sleep in. And most of them have limited English but remember you are in THEIR country, if that's going to be a problem for you stay in yours! We had a wonderfully time and would go back in a heartbeat.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear anmuniandyv, Thank you very much for your review and may I say very well worded, my staff do their utmost to look after each and every guest and I am so glad to hear that this did not go unnoticed on this occasion. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and if I can assist with any future travel arrangement's please feel free to contact me directly. [email protected] Best regards Jay Penno General Manager

"Recommended"

5
20/02/2018

From the moment we were picked up from airport phuket was a great thrill for me. Bestwestern Patong looked after us in every way. Super friendly and helpful staff to great facilities including beautiful swimming pools and the most amazing buffet breakfast. Sitting in the pool bar drinking a thai beer was great. Lovely modern and spacious rooms and lots of smiling friendly staff would always greet you. the most beautiful people i have ever met are thai. loved the hotel, loved the country, loved the people, loved the culture. i will be back next year. Thanks for everything.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear gasanovs, Thank you for your review, it makes me very happy to hear that you enjoyed BEST WESTERN Patong Beach so much, if I can help with any future travel arrangement's please feel free to contact me directly on the below email address. I look forward to welcoming you back in the near future. Kind regards Jay Penno General Manager

"Very commercial "

3
18/02/2018

Stayed in for just two nights. Check in was chaotic! No proper restaurant for lunch and dinner. Some type of burger grill. The food was awful! The room was adequate and nothing to write home about! Thankfully our stay was for just two nights!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Siva S, Thank you for your review and I am surprised to hear that you didn't like the Mana Smokehouse restaurant, I hope we get the chance to have you back in BEST WESTERN Patong Beach again in the future. Kind regards Jay Penno General Manager

"Rude staff at reception"

3
12/02/2018

I stayed there for four nights in January 2018. My experience is summarized below. Pros: New property, Good location. Patong beach, Bangla Road are at walking distance. Neat and clean. It is close to many restaurants, Jungceyon shopping mall and 7-11 store. Breakfast spread was good and staff in restaurants were very helpful. CONS: Staff at reception mainly two ladies behaved very rudely. I asked for tea and creamer and they refused and told that sufficient supply was given. I experienced this for the first time and this too in a four star category hotel. Language is a big issue. I think reception should be manned by people comparatively fluent in English. Rooms are very small. In this hotel they do not have separate no. for housekeeping. You have to route it through reception and hence service is delayed. There should be a separate housekeeping no. I had earlier stayed at Ramada, Karon Beach and had a comparatively better experience. Here, they need to improve service like house keeping and behaviour of staff at reception.

"Great location, roof top pool and friendly staff"

5
11/02/2018

Had 10 nights at this hotel in January and cannot fault it. The location is great walking distance to beach and shops. Roof top pool, gym, breakfast, wifi and rooms were all great. Amazing staff so happy and helpful. Highly recommend this hotel.

"Good location and swimming pool but noisy and average breakfast"

3
08/02/2018

+Location close to the jungceylon mall where you can find lots of good restaurants +clean and nicely decorated rooms +swimming pool when it's not crowded by groups yelling and splashing everywhere -breakfast: large options but not qualitative enough -7th floor supposed to be quiet is actually a mess as the swimming pool is there -noisy due to slamming doors and street noises

"good place to stay in phuket"

4
08/02/2018

their staff were really friendly, rooms are always clean. convenient place to stay and it s also nearby patong beach. thanks and please improve your services much more to make more Turkish tourists because they demand much more things for cheap prices. may be you may improve your room services and also breakfasts

"Disappointed"

3
05/02/2018

Check-in was smooth. We received a room on a high floor, far from the elevator, far away from the front street, as we asked for. A/C worked excellent. The rainfall shower was awesome! However, our room was on the same floor as the swimming pool. As they keep the door open to the swimming pool all the time, the sound echoes all the way down the hallway, all the time. When the pool finally closes at 8pm, we thought we would have a break from the noise. But no, sounds of people talking and doors slamming reverberate down the hallway all night long. This is because the halls don't have carpet to dampen the sound, and the doors do not close softly. Something really needs to be done about this! We wanted to like the breakfast. We really did. We are not picky people. But this breakfast was not good at all. The lineup for eggs was usually 10 Chinese people deep, and when you finally did get your eggs, there was nowhere to sit. Fried rice was gross, French toast was ice cold, no bacon, no ham, no peanut butter for toast. These are 3 items of international standard. I understand why they don't have them, because the Chinese people are like vultures here. We only had breakfast at BW twice in one week, too crowded, restaurant too small. We chose to go out and eat, even though we had to pay for it. Also, the elevators were stifling hot! Hard to breathe. Can't imagine if one ever got stuck. This is a pretty important safety issue in my eyes. A few bright spots here. Siriwan at the tour desk was very helpful, and got us an affordable tour to Phi-Phi islands. She took care of everything, and was so nice and pleasant. Also, the swimming pool was quite nice to relax and have a drink and a snack during happy hour. We will not be staying at Best Western Patong again, due to the excessive noise from the other low class guests who seem to have no etiquette. It's pretty bad when you have to sleep with earplugs, and you still can't sleep because it's too loud. Very unfortunate.

"Simply Superb !!"

4
04/02/2018

Great location and food !! The hotel is located in the center of all the activity at Patong. A very peaceful and pleasant stay. Would certainly visit again. The concierge is was extremely helpful. Highly recommend !

"Really one of The "Best" in Patong."

5
03/02/2018

Swasdee Best Western Patong. We had a great time at this property during Last week of Jan'18. We zeroed upon this hotel on the basis of Tripadvisor ratings and glad we did it. It is really one of the “Best” in Patong. Firstly excellent location. Bangla road, Jungceylon Mall, Banzaan Fresh Market, Food Street all are within minutes' walk. Numbers of seven eleven stores, Massage parlors, Pharmacies are in vicinity. Apart from the location the hospitality of the Staffs are really praiseworthy. Got a warm welcome upon check in and during our stays we got all the help from the staffs whenever required. Our allotted room was with two separate beds, they joined to make it large one once requested. All the staffs were lively and friendly. A special mention required of Madam Siriwan of front travel desk. She was of so much help, though we did not make booking our island trips through hotel, she personally inquired and ensured our timely pick up by the vehicles. Breakfast spread was good and tasty. Room was clean and size was ok. The rooftop pool was excellent and we enjoyed it very much. Really I have not found any major flaws in this property. Many reviewers have mentioned of Chinese guests, yes they were majority of the occupants in this hotel but they found to be quite polite and gentle. Many people mentioned of water clogging at the bathrooms, yes that is an issue but trivial one. But they can think over providing at least the combs & dental kit in the rooms and quality of Bathroom towels may be improved. Over all a very nice experience. Thank you all the staffs of Best Western Patong to make our trip memorable one. Definitely recommended and will plan to visit again.

"Great holiday hotel !!!"

5
01/02/2018

This was a great experience close to the center of patong beach.mall was great,be beach also close.the front desk staff and bell hops we're very efficient and promptly answered all all questions. We also enjoyed the restaurants.The waitresses helped my wife get some food pellets so she could feed the Koi fish that swam around the most. Very cool!! The rooftop pool offered a great view of the strip. We would definitely stay again.

"Modern reasonably new hotel could be a lot better"

3
24/01/2018

The Best Western Patong Beach is a reasonably new hotel but has a number of issues and subsequently doesn't really come up to scratch. After reading some reviews I thought we would give it a try but I can only say the people who wrote the good reviews don't have much experience in travel as this hotel doesn't come up to scratch for the money The rooms are small as far as the size of rooms in most Thailand hotels are concerned. The beds very firm and the pillows hard and uncomfortable. The shower has a rain fall head and a handheld wand and the shower pressure is average and is very inconsistent and keeps going hot and cold all of the time. The towels are poor quality and the lighting in the bathroom is very dim so very awkward for someone trying to shave or for girls trying to put on makeup. The housekeeping is very poor and they do not replace soap, shampoo or toilet paper and they don't clean the toilet. The housekeeping staff need a good wake-up and a kick in the pants as the job they perform is totally inadequate. The TV is hopeless for English-speaking people as there is only about four channels which all repeated news channels which repeat over and over every couple of hours every day. The selection of channels is atrocious. The swimming pool is kept reasonably clean but again there was issues with housekeeping as there is no one out at the pool with towels until 11 a.m. therefore you have to go down to reception and try and get a towel while they are checking people in and out. The glass surrounds around the swimming pool are filthy and has not been cleaned in weeks. The pool area is pleasant and the pool temperature is good There's free wi fi in the lobby and in the rooms & there's free teen coffee and a jug available in the room. The fridge is a small by fridge but keeps things at a good temperature unlike some that team too make it impossible to keep things cold. The balcony??? Is a tiny balcony you can barely stand on its not contusive to sitting out on and relaxing that is not possible The rooms and bedding is clean and the location of the hotel is very good as it's only one block away from Bangla road yet it's far enough away to avoid all the noise and hustle and bustle from the nightclubs and strip shows. My overall impression is the hotel is clean and in a very good location and is okay for a couple of nights but housekeeping and a number of issues make this place fair to average at best.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Jeff T, Thank you for taking the time to fill out a review for us and you comments are well noted, I do see that you are very well traveled and have noticed that you have completed a total of 81 reviews of which you have never marked one hotel as excellent ?? While your comments are acknowledged and we strive to constantly change products and procedures to improve things so we can come up to the standards that you set for hotels, unfortunately it looks like we missed the mark on this occasion for this I apologize. I hope we can get you back to BEAT WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Worth the money"

4
20/01/2018

We spent three nights at this hotel. There were positive and negative points. Overall it was relaxing, nice, tidy and worth the money. It is located in the middle of the city. 5 minutes walk to walking street. Everything is near the hotel so no need for taking a taxi except for city tours. Breakfast was acceptable. Omlets were delicious. Nice staff in the restaurant. Wi-Fi had a good quality except for disconnection gaps especially at nights.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Razieh, Thank you for doing a review for our hotel, in regards to the WiFi we have one of the best band widths in town but unfortunately when everyone returns home from their day and all jump on the net at the same time it sometimes struggles with over 300 people accessing at the at the same period. We are working to resolve this as we speak so I apologize for the inconvenience you experienced. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay penno General Manager

"This was my second stay at Best Western Patong Beach"

5
16/01/2018

This was my second stay “Really nice hotel, staff very friendly and helpful ( Mr.Ice,Badong,Tey,Ms.Hum & All Team ) I have 23 night stay @ Best Western Patong location was be excellent as other reviewers have mentioned very close to the night life shopping and the beach all in easy walking distance. Perfect rooms as they were clean & cosy like home. Perfect security as I felt secure staying there.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear stephanniggemannr, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach. we very much look forward to seeing you again on your 3rd visit. Regards Jay Penno General Manager

"Fantastic ambience & excellent service & friendly staff "

5
15/01/2018

Excellent stay, value for money, great location, friendly & knowledgeable staff and gooood breakfast :) Sooo nice to find this little gem in busy Patong beach.. We will definitely recommend to friends and family. Jitsarn Singapore

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear UnitedKingdomTOM, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to seeing you back again in the near future. Kind regards Jay Penno General Manager

"Great Hotel "

5
15/01/2018

My wife and myself had a great holiday for our 3 year wedding anniversary at this great hotel. The management and staffs are very professional, polite and very attentive. The food was great with lots of varieties for all age groups. We are looking forward coming back to this hotel with our family. Great job.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Wattanie T, Thank you for taking the time to fill out a review and I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"This is not hotel, pool service, impolite staffs "

1
14/01/2018

I would like to say that good experienced from your hotel with colleagues. I've stayed with my family by Hana tour. Housekeeper who work on 6th floor so nice with kindness. First thing, we requested extra Key card because we needs extra Keycard. My uncle stayed with my grandmas but sometimes he had to go to outside for smoke. That's why we requested extra keycard. Is it true? ..1 room provide 1 key ?.. i don't think so.. That's why we made some noisy whole floor. I'm apologize for another guest on 6th floor. Another thing is made me more upset. When i checked out for my family rooms, i've checked Minibar with smoking fee by rooms and i said to your colleagues “ Can i see the combine bill ? “ and then your staff (Kh. Kkao?) show me amount on calculator “ 2,787 “. I felt some strange why is it too much... and then i requested again “Can i get combine bill ?” And he stolen calculator , show me again the bill. You know, price is 2,169(something). And i just knew he tried to tricky from Korean people. And i just complained to your manager, she is a Duty manager, she told me that “your so mean, this amount is correct, he didn't do it” something like that... you know i can speak English and Thai as well. But Kh. Kkao (he is look ladyboy) spoke to slang like “E- sak/sat”. I realized that Many Koreans came to your hotel, they thought we can speak english same as Chinese, action like do it..... it's not good at all.... To. General manager I don't know your foreigner or Local. But you should training for your colleagues. This not hotel service. Kh. Kkao have to work from outside, duty manager as well. NO RESPONSIBILITY.!!!!!!!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear ?? ?, I do apologize for my staffs behavior and the way you were spoken to at the front desk, I will definitely be dealing with the staff member personally, I hope that everything else in the hotel was to your satisfaction and I look forward to welcoming you back in the near future. Kind regards Jay Penno General manager

"excellent stay"

5
14/01/2018

I stayed at best western patong for 3 nights at the end of my trip and it was great. All the staff were helpful and the hotel itself was lovely.The rooms were really clean and actually had a proper shower for once. The rooftop pool was so nice and the happy hour deals were cheap. The staff here are lovely, especially mr wut & mr pakin. I would highly recommend this hotel and will be back

"LOVE THIS HOTEL"

5
08/01/2018

We stayed two nights and we extended another three nights because we loved it! room were clean, with lots of thoughtful facilities such as self serviced ice machine free take away cups at breakfast for those catching earlier flights. Powerful air conditioning making us slept very comfortably. Staffs were friendly and close to town. Very relax and would love to go back sometime soon!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear bangj2018, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Comfortable stay"

4
06/01/2018

Situated in the heart of Patong. Junceylon mall , Patong beach, lot of restaurants and pubs are easily accessible by a few metres of walk. Best western Patong beach is a comfortable hotel with a decent restaurant. There's no AC in the waiting lounge, restaurant and reception area. That's seriously something I really disliked about this place given that Phuket is humid all round the year. Rooms are comfortable and quite small. Indeed well maintained and tidy. The bed is comfy for a good sleep after long flight hours. There's a small balcony too.. no great views though. Room service is good. There were a lot of Indians in our hotel at Bangkok but here we found almost none. But the breakfast buffet spread is good for vegetarians. There are a few Indian restaurants nearby as well like Madras cafe, Indian curry club etc.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sumana M, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good location and rooms but very strict on non smoking"

3
06/01/2018

The hotel is very close to the walking street and main market so you will get alot of options for food. Rooms were nice but balcony was very small. The hotel is miniacally strict about non smoking. I dumped an empty cigarette box in the room's dustbin and they ended up charging me TBH 1000 for this. I didn't smoke in the room just dumped the empty box. Hospitality is not up to the mark. I left my key once in the room and it took couple of visits to reception to get the room opened. Breakfast was average.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Swetabh P, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"One of the best options for Patong Phuket Area"

4
06/01/2018

I want to give my special thanks to MIGURL, PLOY, AON and all the other staff for making my visit enjoyable, but extra thanks to my room attendant of the 7th floor SUPHITRA, to the lovely and helpful PAKIN (HAMZA) , and the most helpful and smiling face lady SIRIWAN. With them my holiday was much better. Also thanks a lot to MR/ JAY for my birthday cake and for all the help he gave when I needed. HAPPY NEW YEAR TO ALL THE BEST WESTERN FAMILY.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear basaka2018, Thank you for doing a review for us and thank you for your personal letter, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Fantastic place to stay with amiable staff and excellent services!!!"

5
05/01/2018

Having done extensive searching and comparisons with other hotels, I picked this hotel finally and I absolutely made an excellent choice. This was my first time to bring with my 21-month baby travelling overseas and what I needed was that the hotel near Jungceylon as my baby goes to restaurants there to have his meals. All the staff is really nice. They greeted and said hello to us when we went out and came back to the hotel every time. Staff in the front desk is friendly and helpful too. They had lovely smiles all the time. They even proactively asked your opinions about their services and the hotel. The staff (Aun,ploy) of the front desk played with my son patiently. We really do appreciate their services.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Y5250DBmichellew, Thank you for taking the time to fill out a review for us, we look forward to seeing you back at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Fantastic Hotel"

5
04/01/2018

"Hi this hotel walking distance to the beach and Jungcelon shopping and near restaurants or street food. I was nice full buffet breakfast every morning & rest at wonderful pool I have not mentioned some of your staff as being fantastic and these are your reception night shift front of counter and especially "Ice He always nice smile good manner & warm welcome thank you for your help We nearly forgot one of the best hotel thenk you all.

"Go only for the location "

3
03/01/2018

Full marks for location, the hotel is barely a 5 minutes walk from walking street and 8-10 minutes from main area of Patong Beach. Bars, restaurants, pubs start bang opposite the hotel, you will never need a cab! If you are going to Phuket, this is the area to be staying in. The other good thing is the rooftop pool, small but pleasant, nicely done with a bar. The place is generally clean. Breakfast is well laid out and had a lot of variety. Please note few rooms would face the main road and could get noisy and disturbing in the night, but if you enjoy the hustle bustle and the lights, like we did, no issues else you could ask for a room not facing the road. However, service leaves a lot to be desired. Basic service attitude is missing, they won't even smile at you, housekeeping would forget to clean properly. Small ant armies could be found in the room. But I think they can do a lot to inculcate basic service elements. Example - at the breakfast table they will notice you are standing looking for a place, but won't help or pretend not having seen you. Like I said smile would be rare. Also, please be sure that you check the minibar, they charged us 95 Bahts for a chocolate we never consumed, it's not about the money, I paid so much for two rooms for 4 nights in the peak season, no hotel would not believe you if you tell them you didn't consume it! But they insisted. In summary, they need serious training intervention. Net net, lovely and convenient location, decent hotel. But I would give three stars because of my service experience.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Alok V, Thank you for your comments and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Pretty average "

2
02/01/2018

We booked for 2 nights and were with a kid. The only thing good about this hotel is it's location. Worst thing? Actually many. Topmost was that the bathroom area has very poor drainage. During our entire stay the bathroom would get flooded every time we used it. Even the sink gets overflowing whenever used. Complained at front desk many times but nothing was done other than blatant lies that it has been fixed. Finally they accepted and told us that it's a problem in all the rooms due to some slope issue in the drainage system of the hotel. Refer attached pics. Next, the lock in bathroom doesn't work. Traveling with kids? Avoid it. Another bad part of this hotel is it's breakfast. Most of the things got over well before the breakfast ending time. Every day, at least during our stay. And the staff couldn't care less. All they had to say was “finished”. Unapologetically. Final word, we regret staying here.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 1Lokesh, Thank you for your review and your comments are well noted we will rectify these issues one by one, I hope we get the chance to have you back for a more enjoyable experience next time. Kind regards Jay Penno General Manager

"Well located hotel"

4
27/12/2017

Close to everything. Jungceylon mall, Bangla walking street all within 10 mins walk away. The beach is a little further along Bangla road, but not very far. Lots of shops, restaurants, coffee shops, and bars in the close vicinity. Seems to be a very popular hotel with tourists. Hotel building is modern. Hotel room was modern and clean. I enjoyed my stay here. There is a tour desk on the ground floor by the reception. They are very useful to book day tours to many sites and taxi booking to airport. Good quality, well located, clean hotel at reasonable price. All good

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear SL Y, Thank you for your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Please check the view from the room before "

3
27/12/2017

The location of the hotel is a major plus. A walk across the road through the famous Bangla street takes you to Patong beach. Coming to the hotel itself , though the views are nothing great, some rooms look out to staff washrooms of neighbouring property. If you are travelling with a child you may opt for Joint twin beds instead of a double bed. The joint twin beds will give you at least 30%extra bed space. Reception staff not the most welcoming. Some even showed visible displeasure when we wanted to change our allotted room. Breakfast spread was OK . Breakfast starts early at around 6 am as with majority of Phuket and Krabi hotels. The rooftop pool was good and my little one had a great time there. Overall OK if you don't mind the smaller points.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Pamela_Saha, Thank you for your review and glad to hear that your little one enjoyed our rooftop pool and the views up there are sensational. I hope to see you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"This was my second stay at Best Western Patong Beach"

5
27/12/2017

This was my second stay “Really nice hotel, staff very friendly and helpful.Night shift at the desk Mr.Ice DM,was amazing! He was always smiling and so happy!” Great location. Rooms are very comfortable and spacious.Food in the restaurant was lovely.”

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 946tel, Tank you for filling out a review for us and your mention of Ice as an outstanding staff member will not go unrecognized, we look forward to seeing you back again for your 3rd stay with us. Kind regards Jay Penno General Manager

"Really nice hotel and best service!"

5
26/12/2017

We have been here for one week, during Christmas and I can say that it worth the money. First I want to start with Siriwan, the lady that sits at the desk on the right side (the desk with all the island trips), she simply deserves all the 5 stars from this review. We booked all trips with her at a very good price, and beside this service, she was very helpful with advices and has taken really good care for us. I HIGHLY recommend her if you stay here!!! She is THE BEST! The hotel is situated very central, few minutes walk from Bangla Street, 7 elevens and everything you would want to try in Patong (massages, restaurants, food market which is really good). There was a great variety for breakfast which we really loved here. The pool is nice, but we have been there only once as almost everyday we went visiting something. One bad thing here are the Chinese people, who could be really annoying and loud. There were quite many in this period. Anyway, everywhere in Phuket is full of them and nobody enjoys them, so I believe this problem is everywhere.

GM B, General Manager at Best Western Patong Beach, responded to this review
Daer OrestePaven, Thank you for your review and glad that my staff looked after you so well, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Best option in Patong"

5
25/12/2017

The location is amazing, 30 meters away from the beach, 15 minutes walking away from all the night life. The price is very accessible considering the prices in Phuket. All the facilities are very nice, the bed is so comfortable, the air conditioning works pretty well, the shower has very good pressure. All the staff is good serviced (Pakin, Tae ,Kel). The breakfast is free, it was not my taste but is enough for starting the day. If we come back to Phuket, this hotel will be our only option.

"Good location with reasonable prices "

4
21/12/2017

clean hotel with excellent service.. very busy specially asian families and couples.. Close to one the nice shopping malls where you find many coffee shops and wine shops etc.. food is nice.. close also to the busy night life street and Arabic restaurants.. the view in some rooms is amazing.,

"Breaking bad in Shanghai airport"

4
18/12/2017

This is the worst airport I have ever experience--by far. Long slow lines, terrible signage everywhere. United told me my luggage was checked through to BKK. It was not. (United's fault.) No adequate signs to luggage carousels. Etc. etc. I'll never transit through Shanghai again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear brainy2015, Thank you for your review, i look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Good Value Hotel"

5
17/12/2017

Stayed here for 5 days. Room was very nice with a comfortable bed and modern amenities. Booked a room which included breakfast and the breakfast was good. There is a nice pool on the roof which is excellent for swimming laps

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Dan G, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Good hotel "

4
16/12/2017

Good hotel 5 min walk from Bangla Road breakfast not great but I never got a good breakfast in my whole month in Thailand ,clean rooms, nice pool, pleasant staff, decent food, Internet wasn't great do. I'd definitely stay again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Davidmurphyjr, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Not excellent but not bad either "

4
07/12/2017

Best Western Patong is far from being perfect: it already looks tired and needs to be refurbished; the room is not immaculate. In the end, Best Western is not a luxury hotel brand. The room is quite spacious; the bathroom is nice; the shower has a very good water pressure. It has a nice swimming pool on the roof top. The breakfast is not bad either. In particular, its location is excellent. The shopping mall named Jungceylon is just around the corner. The Patong beach is easily accessible from the hotel. What can I ask for more? I would recommend this hotel to budget conscious travelers like me who still want some level of comfort and ambiance.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Zamong, Thank you for your review and I hope to see you again at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"good location"

4
03/12/2017

I have stayed in the hotel for six night the over all experience in good except the some issue like room service and Cleanliness the location of the hotel is good walking distance to the beach and bangloroad

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear singhamit902, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Very nice employers, always smiling"

5
01/12/2017

We were at the hotel for 11 days, it was very nice to stay. the employers are very helpful and they are always smiling. the room are clean, nothing to complain. breakfast also good. Nice pool on the roof and quite. the place is perfect if you wanna stay here in patong, everything's close.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 896salikk, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Best hotel"

5
30/11/2017

We stayed at BEST WESTERN Patong Beach for 4 nights. Absolutely good value for money, great service. Located in the central area, it is convenient to walk around to see. The hotel itself is new. Our room on the 6th floor, the view can not see a lot, but the room was clean and comfortable. Great breakfast, very many choices.Panda bus site is very convenient to buy 5-day ticket 10 yuan minivan to Karon, Kata, duty-free shops. it is recommended near NO.6, really suitable for Chinese tastes, many people line up, but will not row for a long time. Highly recommend this hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear shuoz145, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Good experience"

5
29/11/2017

This hotel exceeded all expectations. We stayed here for 4 nights 3 rooms and it was the most enjoyable holiday we've had in a long time! The staff were excellent,clean room, average breakfast, friendly staff (Aon, Hum, Pim, Ploy and bellman name Neang, Peaw), very fast check out.Near Jungceylon and Bangla street and famous local restaurant NO.6 (Chinese food), just walk about 10 minute. Thank you for everthing.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear hongq123, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Great location "

5
28/11/2017

We arrived on Thanksgiving Day after spending a week in Bangkok. The staff has been fabulous. I want to extend a special thanks to Nitchaporn, Kriwut, Mein, Neng, Toh, Tangmo and Pawat . For the excellent service they provided for me and my friends. Any request was answered and if they didn't know the answer, they went above and beyond to find the answer. The hotel is beautiful and the location cannot be beat. Spacious rooms, love the shower head and the elevators are quiet and quick. As an American with a big suitcase, I would love to see a dresser placed in the room, so there is adequate room to put your clothes and you're not living out of a suitcase. The breakfast had a lot of options and Mana restaurant had a nice selection of Thai and international foods. So you could find a taste of home if you wanted. The BW is a great place to stay while in Phuket.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear StaceyS5, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, I hope we have the chance to welcome you back again for another stay. If I can help with any future travel arrangements please feel free to contact me directly. [email protected] Kind regards Jay Penno General manager

"Location and service "

5
28/11/2017

We were a party of 8 friends and family traveling together. We eere checked in quickly and politely by the very friendly front desk staff in the plesant open air lobby with adjacent restaurant. Uponarriving in our deluxe queen room, we noted how comfortable the bed was and a nice roomy shower with instant hot water. The complimentary breakfast had many more options than many other Best Westerns including a made to order omelet. Location was fantastic. Just a block or so off the beach and 'strip' with adult night life options. There is a concierge who has all info on local tour options. We found the swimming pool more than adequare size with great sunset views. The elevator came quickly. Room clenliness awesome. I would like to compliment Nitechaporn, Kwiwut, Mein, Neng, Toh, Tangmo and Pawat for their kind attention. My apologies if the spelling is not accurate.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Marsha W, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Good location but small pool"

4
26/11/2017

The location is good with less than 5 mins walk to the start of Bangla st. and about 10 mins to the beach. The hotel is just off a main street so supermarkets, atms, restaurants and massage places are all on your doorstep. The room was spacious with a nice walk in shower and all the amenities you would expect including a fridge, safe, coffee / tea and two free bottles of water daily. The only downsides for me was that I found the bed very hard (but that's a personal thing), and a poor selection of tv channels with only a couple in English. Some other reviewers mentioned noise but I stayed in mid November and had a room on the 7th floor which was quiet. At time of booking I asked for a quiet room on a high floor and the hotel kindly obliged by also giving me a room at the end of the corridor away from the lift. My booking didn't include breakfast which was charged at 300 TBH which was good value compared to having breakfast at a cafe or restaurant instead. There was a reasonable selection of western and Asian options and a chef on hand to cook eggs to order. There's also the Mana smokehouse Restaurant with an all you can eat offer for 399 TBH. I was surprised that not many people ate there as the prices and food were reasonable although there's a limited range on the menu. I used the Gym on the 7th floor next to the pool. It's air conditioned and the equipment includes a cross trainer, running machine and bike. They also have dumbbells up to 20kg in 2kg jumps, an adjustable bench and cable station with pull up bar, but no rope or bar attachments, just single handles. It was open until 8 pm. It was fine for a quick workout but if you want more facilities go to Maximum Fitness which is the best gym in Patong with excellent equipment (although pricey at 400 BHT for a workout). The pool is small and generally if you wanted a lounger you needed to arrive early. Other helpful amenities included a couple of pcs in reception with a printer, but they weren't really used as WiFi worked fine. In summary I think the hotel is a good option if you don't have a strong need for a large pool.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear JohnP72, Thank you for your review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, unfortunately as the pool in on the roof top we has sacrificed some size as it is on the roof and there is limited space available but our pool views make up for the smaller size pool ten fold as sunset is amazing up there. We look forward to welcoming you back again in the near future. Kind regards Jay Penno General manager

"Fantastic Location and a lovely hotel"

5
25/11/2017

Our first time at Best Western Patong. This is a brand new hotel with good location, we didn't need a tuk tuk for anything everything for us was within a ten minute walk to the beach, 300 m from the night life & Night markets and shopping areas. The room was lovely and the cleaning staff are also fantastic. The staff (Aon and Ploy) at the lobby were very friendly. We had a wonderful holiday and will be going back again. It is so lovely to have the staff always have a ready smile and greeting. Loved it.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 584jiayingc, Thank you for your review and I am glad to hear that you enjoyed your stay and we look forward to welcoming you back to BEST WESTERN Patong Beach again in the near future. Regards Jay Penno General Manager

"Great Stay"

5
23/11/2017

I stayed this hotel during my vacation in July, the hotel is look new, clean and beautiful, During my stayed Ms.Pinky help me a lot with information and solve all my problems that i had during stay. everything is great in over all, only to noisy during the night cuz all Chinese tourist making the noise all night long, I can hear their noise clearly even my room is quite far from them, all so in the gym, I recommended to bring you own headphone cuz they opened low ambient music in the gym that make you sleepy instead of alert you and this hotel very close to all important landmark in Patong Strongly recommended

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sayan W, Thank you for your review and I am happy that Pinky helped you out with anything you needed she is one of our true gems of a staff member, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Fantastic from start till end"

5
22/11/2017

Stayed here from 16th Nov 2017 for 5 nights and it was simply a fantastic stay. Staff were always smiling and friendly and ready to help. From the bell guys that will great each guests each time the leave or return to the hotel. All front desk staff had customer service (Pakin, Nung,Wut, Peal, Aon,kung) Room was always clean, location very good too. I was actually sick day before I left and there was a clinic (tourist clinic) just around next road.The front desk staff even offer to call the doctor for me but I decided to walk over instead. I would highly recommend Best Western Patong to all and I can't wait to be back again. This property really got it right.. to the management and a big thank you too all the wonderful staff..

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear petercE630NC, Thank you for your kind review and I appreciate the acknowledgement of the hard work my staff put in to make BEST WESTERN Patong Beach feel like home, if I can help with any future travel bookings please feel free to email me directly. [email protected]ngbeach.com Kind regards Jay Penno General Manager

"New, Clean, Spacious, Luxurious!"

5
20/11/2017

We were in Phuket for BEST WESTERN PATONG were the perfect place to stay. Huge hotel, very modern, and very clean and stylish. and a nice normal balcony for a beverage. Nice small pool on rope top, when you want to keep cool. Very friendly staff. Great location, close to the beach, shopping more, and to the night life, but far enough away if you want to get away from it all. Highly recommend, I know we will be back!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear castrod409, Thank you for you nice review, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Awesome hotel"

5
20/11/2017

Stayed here for 2 nights and enjoyed it very much. Location is excellent, within walking distance of the beach, shopping centers, restaurants and markets. Rooms are spacious, clean and quiet, pool is lovely, only downside is that the pool closes at 8pm which is too early, other than that it is a brilliant hotel and staff are so friendly

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear miaoy783, Thank you for your review and I will defiantly have a look into extending the pool hours as you have suggested, I hope to see you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Excellent hotel Patong!"

5
19/11/2017

While at Best Western Patong we stayed in a hotel room with balcony. The room was clean and roomy for myself. The bathroom was a little dated but clean. The staff were always friendly and attentive to all our needs, they always said good morning and made us feel very relaxed. Breakfast was always lovely and there was always plenty of food and choices. We booked a couple of day trips with the tour desk at the hotel and tour desk staff were always very friendly and tried to get us the best deal. The amenities were great. The pools were clean and tidy and pool staff were there to attend to our requirements without being in your face. The grounds of the hotel were always well looked after, clean and very relaxing. We loved the location of the hotel as it was close to the main shopping area of Patong but still fairly quiet. Loved that there was a Joceylon near the hotel, and a good selection of eating places within a couple of minutes walk of the hotel. We were so impressed with the hotel (as this was our first trip to Thailand) that we are organizing another trip back there this year.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 961hamm, Glad to hear that you enjoyed the hotel so much you are booking another trip if I can help with any future arrangements please feel free to email me directly, we look forward to seeing you back again very soon. [email protected] Regards Jay Penno General Manager

"Excellent Stay"

5
16/11/2017

We have just returned from the Best Westren Patong Hotel, me and my daughter had a fabulous holiday we stayed at this hotel for 3 nights and it was excellent. THE ROOMS - We stayed in the Superior room, this room was overlooking the window on the side, we had dressing gowns, slippers, they had flannels, toothbrushes, and hairdryer, toothpaste,shampoo and shower gel. They had tea and coffee facilities and a fridge and free two water everyday, the room was large and cleaned thoroughly every day. THE HOTEL - and grounds are lovely its position is very good, its central, you hav'nt got far to walk to the beach its on the doorstep so to speak, the grounds are lovely they well go to the pool area is clean and the pool is lovely. THE STAFF -Mr.Mikal and Ms.ploy they are curteous and helpful, their English is'nt very good on reception but they will help you all they can. The waiters and waitresses are very courteous and attentive and the service is good. THE FOOD - Mmm the breakfasts are brilliant you've got everything you could wish for full English,every fruit imaginable, danish pastries, yogurts, juices, you certainly wont be dissappointed. You wont be dissappointed with your stay its great value, the prices ar'nt bad in the hotel, we had room service a few times. If you have any questions please feel free to email me if I can be of any help.

"Nice Room best receptionist"

5
15/11/2017

Been here for a family vacaytion and a lil trip for my mom 60th birthday room is very clean and bed very comfy just the bed is quit small if u have a 1 child with you..the location is great also just a 10mins walk from jungceylon mall 10mins to bagla road also ang just a minute walk from all the resto..wat i like about here is the receptionist they are very nice and helpful..wil surely recomend this to our friends nd surely will be back...

"Best value for money"

5
15/11/2017

My girlfriend and I thought about having a relaxing holiday in Phuket. However, we planned for just a short trip and thought that it would not make financial sense if we were out of our hotel for most of the time. The obvious choice was Bestwestern Patong, given its good reputation, convenience and honestly for me, it represented the best value for money. It's a bit of a walk to the bustling night streets in Patong beach, but food and massage parlous are easily accessible within 5 minutes of walking time. Checking in and out was also a breeze and the staff is very patient and good English speakers they can advise more information in phuket (Fon,Keal,Poly).The bell boy"Pakin, Wut very polite and good service also. I would highly recommend it for travellers who are looking for affordable accommodation without scrimping on the quality of amenities. It's not a 5 star hotel, but you are guaranteed to have a good shower and sleep after all the fun you've had in Phuket.

"Good place"

3
14/11/2017

It was a good place for night life. We found many pub&restaurant here. It's not difficult to find someting to eat, like seafoods, minimart, also shopping malls. It's better to plan before you go. Please check weather before you're planning because there are 2 seasons here, summer and raining.

"The best mid-budget hotel in Patong"

5
12/11/2017

I've been staying in Best western Patong around the world and they are all the same which is efficiently fabulous in Service and Location! This hotel also fell into that category which i can assure you, has one of the best location in Patong! It's not really on the crowded and noisy part of Patong or at the quite past of Patong. It's really centrally located and u can get to anywhere easily. The room was also fantastic in par with brand standard. It is very clean. The free Wi-Fi in the room was fast and furious. And the swimming pool was OK. Last but not least, The front desk " Aon , Mikel ,Pakin,Wut even that friendly, helpful looks great and greet you every time.

"Great value for money, excellent service"

5
07/11/2017

Stayed here for 3 nights. Great location: 10 metres from the shoping mall & that too on the cleaner and staff very helpful name as Mo,Ploy ,Aun. Excellent service. Overall a great property at an excellent location.

"Lovely property - Great location"

5
07/11/2017

Lovely property - Great location The Best Western Hotel Resort is an awesome place to stay. The location is amazing. You are walking distance from Bangala street and can go there for all the action in the city. If you love food you just need to get on Ban Zaan and walk down the street next to it. You will be amazed at the options. The hotel pool is also great and the staff Ploy,Mikel,Tae and Mo really helpful.Talk to the staff there to help you with sight seeing options.The beach is also walking distance about 10 minutes. If you enjoy sea food try the restaurants outside the hotel.

"If you want the best in Phuket, Stay in this hotel"

5
06/11/2017

There are not enough words to describe how wondeful our experience here was. The staff Mikal, Ice, Ploy was extremely friendly,, We were here for our honeymoon. , Service at the reception on arrival was very quick and did not exceed three minutes, The room was spacious and perfectly equipped, Room service was quick. Clean rooms excellent.Our room was always made well the location very close to the sea and the night-time activity Varied breakfast in the hotel next to the pool. If you're going to phuket, do yourself a favor and stay here - it'll make your stay much more enjoyable.

"Nice hotel and good rates !"

5
05/11/2017

The hotel just look Basic from out side ,but we're surprise when we were in side. beautiful room,clean and friendly staff Mikal,Ploy,Ice,Aon and Tae. We were like about the wifi of this hotel ,really strong and quick. The location very safety close police station, patong hospital ,fire station...quite for sleep . The pool on the roof is a lovely place to end the day with a loved one in quiet surroundings overlooking the town.

"As Expected"

3
03/11/2017

The hotel was conveniently located, clean and staff were extremely helpful. Rooms were simple and comfortable. The only issue that I had with the hotel was the hallway noise.....as the hallways are not carpeted and the doors are quite thin, noise carries into your room quite easily and at times, making it difficult to sleep.

"Not so “Best Western”"

2
02/11/2017

I guess the hotel experience , this one in particular,depends on what you're looking for. If you're younger and adventurous, determined to have fun at the Bangla road, where all the action is, avoid this place. There are more ACCOMMODATING hotels around this place that cost same if not less. If you're with family, looking for a clean place to just relax and don't mind thin walls, noisy neighbors ,crowded pool and expensive menu this is the perfect place for you. Breakfast was good on day 1 and remained same without variety which made me hate it on day 5. WiFi was inconsistent and slower than most hotels that I stayed in. TV in the room is a joke, with just 20 all-boring-channels. I would not return to this hotel again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kasyap N, Thank you for your feedback and I am sorry on this occasion we did not deliver the experience that you were looking for, even though Bangala Rd is walking distance we are generally focused on a family friendly hotel. So there are some restrictions when it comes to the "Bangala Rd experience" as you can see from the other feedback from other reviewers this seems to work for them. I do apologize for any inconvenience you or your guests may have incurred. Kind regards Jay Penno General Manager

"Nice hotel"

5
01/11/2017

We have 3 rooms came to stay, everything good, new hotel within 10 minute walk to juncylon, Bangla Road and Patong Beach so it is quiet. Staff(Ploy,Aon) were efficient and on check out one man bellboy(Wut) is very good. We can keep the luggage with them free of charge. Good experince for us and good holiday for my family. Big thank for everything. I hope to see you again next time and i will tell my friends to stay this hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 619wenqiang, Thank you for your review and we are glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to seeing you again soon. Kind regards Jay Penno General Manager

"Vacation"

5
31/10/2017

Amazing in every way! Very affordable, nice clean rooms, awsome shower, great breakfast, helpful staff, the best location everr!!!!!!! It is on the main street, next to all the clubs, close to the beach. We asked for a queit room and therefore didn't hear any noise from the road. I enjoyed my stay very much and didn't want to leave! I promise you won't regret this hotel! My review is completely honest:)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear lizp050, Thank you for your review and your kind words, we look forward to welcoming you back to BEST WESTERN Patong Beach in the not so distant future. Kind regards Jay Penno General Manager

"Nice"

5
30/10/2017

I've booked for 4 nights and ended up staying longer. The experience was in good; Modern room Nice small gym Nice for a relaxing end of day Good service from Tae, Ploy, Mikel, very friendly and helpful. All the facilities are easy to get. It takes 5-10 minutes' walk to Jungceylon. After all, a definitely one of the best choice to consider when you visit Patong.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear kyoungjeonl, Thank you for doing a review for BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Great hotel!!"

5
26/10/2017

My partner & I stayed at this hotel for 3nights. Found no probs with the hotel, rooms or staff. Great rooms with comfortable bed and excellent. Staff were pleasant and very helpful.Even the reception were friendlyand helpful' Tae ,Aon". And 15min to Bangla Road, 10min to Junceylon. Will def stay at Bestwestern if we're ever in Phuket again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 26zhangl, Thank you for your review and I am happy to hear that my team looked after you so well, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. If I can help with any future travel arrangement's please feel free to email me directly. [email protected] Regards Jay Penno General Manager

"Hotel at perfect location"

5
26/10/2017

This hotel at the center and very near to the happening night life . We avoided all the taxis etc and we could go all the places by walk as its very near and saved some bucks. This hotel is on main road and hence even if its late night we are safe. Hotel staff are very friendly and all amenities are well maintained, It has roof top infinity pool with awesome view. Travel desk was very helpful with economical ranges. She was very friendly and could understand english better

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear swathimathrusri, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, we are glad you enjoyed your time with us and we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Had good time."

4
25/10/2017

Nothing to complain really, room was clean, internet was faster, nice location except buffet breakfast should be more variations. We were expecting more variations of food. It was alright but not great.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Bobby R, Thank you for your review, we look forward to seeing you back again at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

"Great reception staff!"

5
25/10/2017

We were not sure what to expect from a Best Western in Patong, but they were great! The front desk staff was outstanding, How we are and treat us like her family . When we checked in, They gave us 2 rooms on the top floor . Every time we walked past reception, they said hi and cracked a joke with us, Thank you " Mikea and Ploy". They made sure our transportation providers found us quickly. They could not have been more attentive. The rooms were very nice and clean. Nicer then most Best Western in the US. Very modern looking. Thanks guys for making our stay in Patong so comfortable.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jonesy160, Thank you for your review and I am happy to hear that my team looked after you so well, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. If I can help with any future travel arrangement's please feel free to email me directly. [email protected] Regards Jay Penno General Manager

"beautiful hotel friendly attentive staff"

5
23/10/2017

I loved this hotel from the warm welcome till the day we sadly had to leave. The beds were beautiful and comfortable. You have a tv and internet access in the room. The staff (Migual, Ploy) very helpful. The breakfast was plentiful and yummy. The pool was small but never felt over crowded there is a nice poolside bar also. I love this place

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 812lawrencem, Thank you very much for your review and we at BEST WESTERN Patong Beach look forward to seeing back again very soon. Reards Jay Penno General Manager

"Best by Name, Best by Service."

5
18/10/2017

I have just returned to Australia from my fourth visit to this great hotel. The staff are so efficient and obliging. Nothing is too much trouble for them. This starts at the reception desk and porters, right through to housekeeping, and of course the restaurant and breakfast staff, who all remember your favourite dishes and any previous requests you've made. And of course a GM who goes out of his way to make your stay so memorable. There is a great selection of both Tex- Mex and Thai food available in the restaurant and at prices that compare with any of the street food and markets. Try the smoky ribs, you won't be disappointed. The consistency of excellent clean rooms goes a long way in your choice to return here, along with it's close proximity to the large Jungceylon shopping centre, the night markets and Bangla Rd nightlife. And if you are in need of some quiet relaxation time, there is always the serenity of the roof top infinity pool and poolside bar. Well done Best Western Patong Beach, can't wait for my next visit.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kaye_A132, Great to have you back and I am glad to hear that enjoyed your stay once again, we look forward to seeing you back at BEST WESTERN Patong Beach in the very near future. Kind regards Jay Penno General Manager

"It's the most useless and pathetic hotel anywhere in the world"

1
17/10/2017

My review after having travelled around the globe is : 1) on day 1 I asked for a hand cream as I had forgotten one: though they have mentioned very clearly mentioned in their hotel book that you can ask for one if you have missed one: I was told you go and buy from seven eleven ... this is the most rude reply from a manager ever heard 2) I asked them for a bottle opener: first he refused to give and now I was talking to the lobby manager and he started shouting and asked me to bring it to the lobby... New learning for me .... this hotel is like a jail and once stuck you are stuck 3) when I went for having break fast there was a coakroach though a small one there. When I pointed it out to them he just apologised and said sorry 4) I requested them for a shampoo on day 3 night of my Check in there and was told you get it only once and that's it 5) breakfast is repetitive and does not change an inch any day 6) went to the pool and the guy there seems to be the most annoyed gentelman as he was most I courteous 7) there is only one key to the room and if one has to go down then please take your partner along or leave him / her in the dark 8) the beach is approx 15 -20 mins walk 9) never heard in life across the world for duty manager to be so Ruse 10) its a property you stay at your own risk where you are scared every time you do something like being jailed and the jailor not agreeing to anything you request 11) only silver lining the lady on the travel desk 12) I am sure the hotel team would like to defend this but it's your call to take it or not.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sethi Sundeep/House of Gifts, Please contact me regarding your stay with us [email protected] Regards Jay Penno General manager

"Big thanks for good experience"

5
16/10/2017

My husband and me stayed here for 2 nights from 15th - 17th Oct. We loved the location of the hotel as it is right in the centre of Patong and about 5 mins walking to Jung Ceylon mall. Staff (Aon,Tangmo) were very friendly. There is an infinity pool on the rooftop and a pretty large gym. The rooms are nice and they're clean.and big thanks for honeymoon set up on the bed.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear yitongt2017, Thank you for your review and I am glad you had a great honeymoon, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Happy Days in Pattong"

5
14/10/2017

Great hotel close to everything 5 mins walking distance to shops less than 10 mins Patong beach, surrounded by great night markets. Large shopping centre JungCeylon 10 mins walk away. One of the best buffett breakfast we have experienced in comparable hotels the food doesn't rung out. Rooms are very clean, staff are wonderful always happy to help. Highly recommend this hotel. Best pillows ever in a hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear lynnel58, Thank you for your kind words and it was a pleasure meeting you both, I hope to see you again at BEST WESTERN Patong Beach in the near future and I hope you enjoy your stay in Bangkok. Kind regards Jay Penno General Manager

"WHAT A WONDERFUL EXPERIENCE - it is truly a must do!"

5
12/10/2017

Best Western Patong Beach is an example of true style in regard to its décor - built only 2 years ago it is very modern, clean and reasonably priced for the traveler. My husband and I travel consistently around the World and you would be hard pressed to find another more delightful property to stay in and enjoy Phuket and its surrounds. The staff are soooo friendly, the Manager Mr Phawat pays careful attention to your needs in the restaurant and the breakfast is plentiful and delicious. Siriwan (AO) at the tour desk could not be more helpful and she is extremely knowledgeable of Phuket and its surrounding islands plus she is happy and carefree and a pleasure to deal with. All the staff at reception are an asset to the company plus mention should be made of Pakin, Wut and Tae who helped us many times at the front desk. All in all a perfect place to stay not only enjoying Phuket but the delights of the Best Western Patong Beach. 10 out of 10 guys, keep up the good work. Within easy walking distance of lots of shopping, beach, seafood market (delicious) a few doors away, Jungleceylon - HUGE shopping mall - has everything you would be looking for. Once again home away from home - a wonderful place to stay and providing many happy memories.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear odgolder77, Thank you for you very kind words about both the hotel and my staff, I think they do a great job and its fantastic to hear that from one of my guests, we look forward to welcoming you back to BEST WESTERN Patong Beach int he near future. Kind regards Jay Penno General Manager

"good service hotel"

5
08/10/2017

This hotel is very good and nice location and staff very friendly.New hotel and rooms cleaned every day, good air con to the comfortable and clean rooms.And good experien for this hotel,Easy walk to juncelyon centre and the Banzan market. 10 minute walk to the popular Bangala st.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 5lih, Thank you for taking the time to do a review for BEST WESTERN Patong beach, we look forward to welcoming you again in the near future. Kind regards Jay Penno General Manager

"Modern, Cool, Trendy, and hip"

5
08/10/2017

One of the hippest places I have ever stayed in... Very modern and stylish in the decour but a bit on the expensive side... Wonderful staff especially the front desk receptionist I think they name was Migail,Ploy,Aon very friendly and helpful which help make my stay in Phuket more enjoyable.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear houy497, Thank you for your kind review, we are glad you enjoyed your stay at BEST WESTERN Patong Beach. I look forward to seeing you back again in the near future. Kind regards Jay Penno General Manager

"very good hotel"

5
07/10/2017

hotel place near walking street name Bangla road from hotel just 10 minut by walk and near big shopping mall bigc and central mall only 5 minut by walking. hotel area is very clean. reception staff very good and service mind who name is Pakin Wut and Sunisa they are very helpful restaurant is excellent breakfast and the dinner have a live music good dinner for us. swimming pool at 7 floor is very nice view on sunset. thank you all staff for this trip and we are come back

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 513liny, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Amazing Staff "

5
05/10/2017

Our stay at the Best Western, was one of the best yet. From the friendly staff, to the comfortable and clean rooms. Close to everything. 3 minute walk to juncelyon centre and the Banzan market. 5 minute walk to the popular Bangala st. Front desk staff always ready and willing to help out with whatever was needed! Sumisa, Hum, Wut, and Neng all amazing! Siriwan with the travel company at the front was beyond helpful and would highly recommend booking your excursions with her. Made us feel very at home, always remembering our names and greeting us with warm smiles! Would highly recommend!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Patricia E, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Nice hotel"

3
05/10/2017

We checked in this hotel on Oct 17.during check in session, the counter staff was friendly approach and speak well English. There is no wellcome drink because this is not luxury hotel? The concierge was helpful to bring up our room which is given top floor 7 floor. The room spacious looks satified. The balcony is too small size which there is not possible to set up table and chairs at balcony. There is mountain and building balcony view which I assumed my room direction face to junceylon mall and I can view the mall..it's not what I guessed. The rooftop pool is big and great city view. The gym size is satified and come with good equipmrnt and window view at next hotel pool. The breakfast spread are just satified with no high demand. The day counter and concierge staff are friendly and pleasent look. Well, the night counter staff was not as friendly and plesent approach which I had requested complimentary cocktail coupons for drink at mana steakhouse. The hotel WiFi network was good and no free hotel shuttle bus Because This hotel location was nearer to wet market and junceylon mall which was a good location. But the hotel location is not nearer to patong beach. Overall..this hotel is highly recommended for stay.

"Rudeness, smiles and accomodating"

3
04/10/2017

Stayed from 21st September to 24th September Location / views from the hotel was good. View of the hills from the room was amazing Room was small for a family of three, Calls to the reception for salt/sugar/cutlery denied, but later asked to walk-in to the restaurant and get it from there. Felt it inconvenient to move from room to restaurant, as lifts need a card swipe to come back. Later a solution given for that as to use credit/debit card for light in the room and use the hotel card for the lift. On the third day I had a trip starting early morning - I asked for food packs, which they provided, and contents modified on request too. Lot of persuasion was required to change the contents of the food packs. On coming back from the trip around 6 PM- I found a note informing of the crack in one of the side table's glass top. It was surprising for me as we hardly used that table and the only things we kept on that table was watches/ mobile. That glass top has to be definitely delicate as my watch and mobile are fine. I was informed that as per Hotel policy I should have checked the room for any breakages and damages before check-in :). Had a discussion with the reception and the deputy manager. I requested if I could talk to the manager which was not allowed as the manager works in office hours and can talk only next day around 7:30. I had to leave the next day for Bangkok at around 8am, I started that discussion with the deputy manager – I did not saw the manager there. So thought it better to pay and move on. Request to the management -1. As tourist we didn't had time to check for each and everything. If you have a policy please do provide your guests with the pre-checkin pictures of all the delicate materials and consumables in the room 2. Please let the guests know of the hacks like using any other cards for lights in the room, or provide 2 cards for a family 3. Overall your staff was very helpful but I felt the rudeness is built-in in the policies

"Facilities are very nice"

5
03/10/2017

The hotel is very new and nicely decorated. We booked two rooms for 2 nights. We were satisfied with the facility environment. The swimming pool is very nice. And locate only 5 mints away from the shopping mall. Walking distance to enjoy the very delicious seafood. However, we are wondering the front department is good service name as "tae,kung,ply".We arrive at 10 am and only one room was ready to be check in, we can understand this is because we arrive before check in time. However, until 12 pm, the room has ready. Thank for Fo staff to help us. And on check out they help us for four of us have to take shower one by one. We were supposed to have a rest after the early flight.

"Try the restaurant!"

5
03/10/2017

The rooms are simple clean and tidy and the house keeping team very friendly. The the rooftop pool is great to get away from the hustle and bustle of Patong and watch the sunset. Even if your not staying at the BW try the restaurant! We were surprise to see they smoke all there own meats. The menu is "pricey"(for Thailand) but well worth it. The brisket is great!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear CandiChamberlain24, Thank you for your review and we are glad you enjoyed your stay with BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket soon Kind regards Jay Penno General Manager

"Nice HOtel"

5
27/09/2017

Staff were very friendly(Kung,Mikel,Ploy) Location was central Well breakfast No view of the sea Rooms were good sized .Pool is nice and gym isn't too bad either Would recommend it if you aren't looking for a view and you want to enjoy the day tours

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 51jeniferk, Thank you for your review and we are glad you enjoyed your stay with BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket soon Kind regards Jay Penno General Manager

"Great Hotel"

5
27/09/2017

The good hotel, immaculately clean, really friendly staff "kung,Fon,Aum. It is a short walk to the bangla road and surrounded by lots of bars and restaurants although surprisingly quiet in the room considering the location. Although at the quieter end of Patong the whole area is still very sleezy.

"good hotel to live"

5
25/09/2017

the location of the hotel is very well. its very convenient and you can contact with the Panda trip to travel around the Phuket. besides,the room is clean. its valuable to book the hotel. the service is sweet.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 209leih, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Perfect Location, clean, friendly hotel"

5
21/09/2017

Fairly new hotel and rooms cleaned every day, good air con. The hotel doesn't look like much from the outside but nice and modern inside. Rooftop infinity pool is also a nice touch. Staff are very friendly and attentive. We got speaking to the Manager (Jay) one night in the lobby and he was a very nice, down to earth guy. He gave us his business card should we need anything during our stay. The location is perfect.. far away enough that you do not hear the hustle and bustle of bangla road but also only a ten minute walk if you wanted to venture down there. I will be recommending this hotel to friends and family and would definitely return should I ever visit Patong again. The only minor criticism would be the fact that a room gets 1 room card to share. This became annoying on a few occasions when I would be in the room getting ready (needing the card to be in the card slot for the lights to stay on) and my partner would want to down to the lobby.( the card is required in the lifts to go up and down)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Hollie O, Thanks you for your review and was a pleasure to meet you, glad to hear you enjoyed your stay and look forward to seeing you again at BEST WESTERN Patong Beach on you next visit Regards Jay Penno General Manager

"Friendly Service, Excellent Location"

5
21/09/2017

Friendly Service, Excellent Location Stayed there with a group of friends. The hotel is close to the shopping and there are many restaurants and shops in the area. As this is Express brand, the room is simple, but clean and nicely decorated. The staff is friendly and polite and they're name "Fei,Tangmo,Ploy,Mikel. I believe they are very well trained. The rate I got was very good as the member rate was given. It is really worth the money.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jeniferw636, Thank you for taking the time to do a review for us and I am glad to hear that my staff took such good care of you. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Good little hotel at great location in Patong"

4
19/09/2017

I am writing this purely from my travelling experience around SEA, there could be contradicting notions about this place from different individuals though. Good things: 1. Well maintained rooms for the price you pay 2. Great location Can do better pointers: 1. Provide 2 key access for each room, considering the fact that you have to man the lift with an access card. Nonetheless, It is pretty much the norm these days elsewhere. My wife decided to rest while I went to hit the gym, I had to keeping going back to the reception / concierge and ask for access to use the gym and to return back to my room. It makes the hotel seem "Not thinking", honestly. 2. Gym is basic. Most common and simple attachments to a functional machine is missing. Cable crossover machine doesn't have bars and rope. It comes along with the machine and it's such a common sense to have them. I am guessing, they must have misplaced / lost them but an investment of 300-500 Baht to reinstate them shouldnt hurt. Again, the hotel just looks like "Not thinking". 3. Sound proofing is imperative just as much as the no smoking policy. Yes we are in Patong, there is celebration every where but a sound sleep is ultimately what most have paid for. Better rubber padding or changing the window sliding should help. The hotel has to really think on that. 4. 2000 Baht Security deposit / Witholding credit card details at the check-in needs to be communicated in all advertised digital sales channel just as much communicating "Water and coffee is complimentary, Mini bar is charged" rude shocks are uncalled for. Tell me something that I don't know instead of not telling me something that I should know. My apprehension is not in giving the aforesaid details however, it is the way it is asked for at the front desk. Establishing a reasoning and asking for something and straight up saying "We need your credit card details..." are 2 different things. Communication is the most important catalyst in hospitality. My 2 cents. Hope it helps the property and the travellers.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Psy_Attack, Thank you for your detailed review and all your points will be looked into we appreciated the feedback as that's how we get better. I am glad to hear that overall your stay was pleasant and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno Generl Manager

"Good Hotel"

5
13/09/2017

This hotel is pretty new and the room is clean. Its located the around 10-15mins walk to Bangla area. The staffs are quite friendly and helpful and name is Mo, Kuang.\\Overall its a pleasant stay. Just that we caught a few mosquitoes in our room. Maybe hotel can offer some sort of mosquito repellents.

"A great stay not 5star,but service was great,rooms aircond&clean,restaurant,good choice of meals"

4
12/09/2017

Left my front door 4.30am so l was glad to finally to walk out of Phuket airport doors at 7pm,my daughter had arranged the hotel car to pick my son & myself up,a great move saved all that mucking about looking for a taxi,so there was Pakin holding up our names mr Martin mr Matthew Best Western Hotel he told us that it would take about an hour to get to the hotel,more torture I thought but it wasn't Pakin was very good asking questions giving us tips places to etc.before you knew it we were there, checked in & downstairs again feeling alittle bit hungry we thought we'd try the hotel restaurant where we we greeted by the maître d who has the greatest smile of welcome after such a long trip. Haeapoen,or (KUI her nickname) and her staff looked after us very well,we often had meals there enjoying happy hour as well.Then after we would just cross the road round the corner where the nightlife strip starts,or across the road 400m along there's massive shopping centre with Lots of shops prior to that there's a laneway with a lot nrestaurants & a Irish pub,10 minutes the other way is Patong beach. This place is very central &found no need to use taxi,the pool was great might need abit more shade &breakfast could do with some bacon Our stay was great if anything to short even the cleaners on 7th floor were outstanding,yes l would recommend this hotel,might see you there. I

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mgdyer, Thank you for your review and I am glad to hear that you enjoyed your stay with us and that our staff looked after you the way they do will all our guests , we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"enjoy tour phuket"

5
11/09/2017

very good place in phuket and good service the hotel and good location phiphi islond good james bond islond good icc indian curry club very good service banglaw walk street also see very nice and here people and atomospher very nice

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear vedhachalamm, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good experience to stay here"

5
10/09/2017

I'm stay here 1 night looking area is very clean.hotel place very closed to the patong beach only 10 minut by walk and 5 minut walk to the shopping mall. Staff name ploy,aon, Hum, pakin were very help full. I will come back to stay here again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 165suny, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Regards Jay Penno General Manager

"Not the best, but not the worst"

3
10/09/2017

Stayed here for 7 nights based on TripAdvisor ratings. I felt it was a bit hit and miss. The good: rooms are well appointed, pool is decent. The main positive is Siriwan who sits at the tour desk. I booked all my tours through her and she was just a gem of a person. The bad: way to many rude tourists from a certain place that has the highest population. Just outright rude. One night a group of them came back at 4am, and just sat outside their rooms brushing their teeth in the lobby and chatting away. I literally had to scream at them to go away. The rooms walls are very very thin and the doors not well pressurised allowing them to slam shut. This goes on throughout the night as we are in Patong after all. Hopefully some dampening materials can fix that. As it is Patong, one would assume the housekeeping services would start a little late. But no, at exactly 6:45 I hear them outside knocking on doors and screaming housekeeping, which when added to the thin walls and doors - makes for a nice headache. Lastly, as this hotel is clearly geared towards the above mentioned tourists, the TV channels reflect the same, not one English Channel to watch during my 7 nights. Lastly, the wifi is good in terms of speed but annoying as you have to keep logging in over and over again. However, the rooms and staff are good and the only negatives are the annoying housekeeping staff and thin walls and doors. The review gets a 3 for that. If this review was based on my sleepless nights and rude tourists, I would give it a zero, but that's not entirely the hotels fault. Next time out I'll choose a hotel that doesn't only cater to one type of tourist.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mukuljuria, Thank you for your review and I fully understand your frustrations with the above mentioned demographic, this market has been predominant through out Thailand for the last year or so and all the hotels are dealing with the same issues. We have tried our utmost to remedy the problem but it just doesn't seem to hit home with these clients. I do apologize for any sleepless nights that you may have incurred and we will continue our efforts to keep the noise to a minimum. I hope you decide to visit us again at BEST WESTERN Patong Beach. Regrds Jay Penno General Manager

"WORST EXPERIENCE WITH BEST WESTERN"

1
08/09/2017

We stayed in this hotel from 22nd July '17 to 27th July'17. it was the work experience that we had with this hotel, the staff at the reception was very rude, worst room service, also, at the time of check out we were told to pay additional 2500 BAHTS as 1 towel was supposedly spoiled with some stains of food. we were not even informed this earlier, and was directly asked to pay at the time of check out. We were asked to either pay the money or they will call the cops. Finally we had to settle the same by paying additional 1000 BAHTS as we had a flight to catch. 1000 BAHTS for a towel which was not even branded.

"great food/service"

5
07/09/2017

never stayed here but i eat at the restaurant 3-4 times a week, breakfast buffet is good all the coffee and juice and the barbecue diner is even better, awesome pork ribs best in Patong and great pork sliders and all you can eat i live here and have no connection to this hotel so have no horse in this race, if you like western food this is the best place for quality barbecue and price I've found. so friends stayed at the hotel and were happy with the stay but never done it myself

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Michael B, Thank you for your kind words re the restaurant and yes I agree the best ribs in Phuket, look forward to seeing you in the restaurant again soon. Kind regards Jay Penno General Manager

"Cheap but noisy"

3
07/09/2017

The hotel is certainly cheap but I would rather pay a bit more for a quieter hotel. The bed was very hard which I struggled with. Also the hallways do not have carpet and I think the walls are so thin and not good seals around the bedroom doors that we could hear people talking in the rooms next to us along with lots of children screaming all of the time. It seemed that we picked a time where some of the other guests were inconsiderate regarding keeping their children from yelling and running up and down the hallways. Then we had the pleasure of a group of people across from us who wanted to party all night in there rooms going from one room to another and were very loud all night. That is not the hotels fault and I understand that but the rooms need to be better insulated. Breakfast was ok and they had an egg station which was good. The pool ontop of the building although not big is better than the one in the middle of the building as that can get quite cold as it does not get much sun. The staff were very friendly.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear TomandCaz, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Excellent a full ****"

5
31/08/2017

Friendly personnel. Clean new rooms with modern design, nice bathroom. Tasteful BBQ all you can eat for low rate. Extra services no problem: extra towels... Print papers... A special for breakfast. I stayed twice and I will come back. Top floor swimming pool with bar to relax. They also have a booking service for trips.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear BrunoVercruysse, Thank you for your kind review and I am glad you are enjoying your stay with us. We look forward to having you back at BEST WESTERN again and again. Kind regards Jay Penno General Manager

"best location"

3
30/08/2017

Can't argue about the location of this hotel. Stay there and you will understand that you cant get more closer to the patong action than this. Other than that, staff generally good. It was noisy though (has to do with the design of the corridor and thin walls), so if you are a light sleeper, it can be a bit rough. Nice pool on top. Overal clean hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear ensquaredaired, Thank you for your review and thank you for your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"The location to be in Patong"

5
30/08/2017

I would give this hotel 5 star just on location alone. The very best of what Patong beach has to offer will be at your doorstep. Mall, beach, walking street, etc... all very close. Can be a bit hectic, but I found my stay relaxing. Rooms were clean, hotel staff good. I highly recommend staying there to be close to the action

"LOVED IT!!"

5
22/08/2017

From the moment we arrived, the front desk (Miguel,Ploy,Tae,Pakin) they are helpful and friendly, and always smiling. We stayed 2 night at the hotel. If I look back now and think about what was most remarkable I would have to say that it was the hotel staff. This covers everybody we had contact with, from housekeeping to management. Each and all of them were the best I have encountered. One other piece of advice, eat at the breakfast buffet at the hotel. It is second to none. We skipped it on our first morning there not thinking much of it. Later that day we met another couple that were on there way out of the hotel after staying for a few days and they highly recommended we try it. Lucky we did, as it turned out to be incredible!!! We actually ate at all 6 or 7 places to eat on property and never encountered a bad meal. It was a great trip and I look forward to being able to come back again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 362liur, Thank you for your kind review and I am glad to hear that you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach. If I can assist with any future booking please feel free to contact me directly. [email protected] Jay Penno General Manager

"Really good "

5
21/08/2017

I was in this hotel for 1 week with my friend, the cleaning staff clean the room every day , it's in the best place of the city , next to bangla road and near the beach , staff was very friendly and helpful, they always smile :) , pool is on the rooftop and its clean and has a excellent view,totally you really enjoy of every thing in this hotel

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Mahyar M, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and we are glad to hear you enjoyed your stay. We look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Excellent"

5
19/08/2017

Excellent hotel Ploy,Kung, migule,Wut feiendly and helpful staff,always at hand to make your stay as enjoyable as possible.pool area was being redecked so was unable to make use these facilities for my first week. In terms of location, just a walk down to Patong beach and all the stalls and markets-what more can you ask for. The hotel breakfast was excellent. Show less

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 407zhangc, Thank you for your kind review and I am glad to hear that my staff looked after you, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Mana smokehouse"

5
19/08/2017

Every single day for 3 weeks I walked past this place and every single day I could not help buy wonder why. It looked nice enough, the lobby was always full of people checking in the hotel but yet the restaurant was always, and I mean always empty. Every time o walked past I saw a sign that portrayed a special... All you can eat al a carte for THB399, on one of my last night's here I decided to give it a go. The food is extraordinary, I have worked many years as a chef and my favourite dish in the world is pork ribs, naturally I ordered them first. They were truly excellent, no knife needed as pork ribs should be, sauce was pretty good and it came with a small pot of lovely sauce and some shoestring fries. Polished it off in a matter of minutes. Truly exceptional. Next I ordered the pork belly, I was kind of expecting the little square bits like we get at home on Australia, but it was not, it was long strips kind of like thick bacon but from the belly... Oh my god, so good. Half way through I was thinking to myself I don't know how much more of this I can take, if you don't finish what you order you have to pay the full price for it, but it was so delicious I couldn't help but finish it anyway despite the extra fatty nature if pork belly. I am still here.... I ordered another dish Andaman bbq shrimp, I comes with rice, I really hope not too much rice, either way I will finish it, I am a sucker for all you can eat deals, and I just know that the prawns will also be exceptional. I can't understand why this place is empty all the time, the food is amazing. Sure it is more expensive than your local places but God dam the food is good. If I were to complain about one thing it would be that the long island ice tea was not consistent with its usual strength, I am a master of long island and it is my favourite drink, this one tasted like it has less than 1/4 sized shots in it soon only ordered the one. Food is incredible though, eat here if you come across it on your wanders through patong. Take the challenge, but he prepared, it really is a challenge

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear smoothcriminal, Thank you for your review of Mana Smokehouse I appreciate the kind words, we work very hard on our food and I believe that not only is it great value for money but some of the best BBQ I have tried. I look forward to seeing you back again at some stage soon. Kind regards Jay Penno General Manager

"My second visit to this hotel. Another charm thanks to JAY PENO"

5
19/08/2017

I was in Thailand in February and now again. One of the reasons to come back was the superb service we received in this hotel. Staying there, we had the best three days we spent during or February trip and this time, traveling alone, it has been the same to me. Breakfast takes it to another level, the rooms are clean, quiet and personnel is closely handled by GM Jay Peno, who remembered me from my last trip. By far, the best BEST WESTERN I ever stayed in, and I have traveled a while! 5 stars, no less.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Gastón M, Great to see you back again for your second visit and I am glad you enjoyed your stay once again, you have all my contact details and if I can help with future bookings please feel free to contact me directly. Regards Jay Penno General Manager

"The staff Ploy,Miguel, Mr.Wut are very helpful, polite and friendly and always with a smile on their face. The rooms are"

5
17/08/2017

The staff Ploy,Miguel, Mr.Wut are very helpful, polite and friendly and always with a smile on their face. The rooms are very clean The hotel is in walking distance to most amenities such as the food night market including seafood (Baansaan Market) , Bangla boxing stadium, Bangla street night

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 563fangj, Thank you for your kind review I am glad you enjoyed your time at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"ok"

4
16/08/2017

the experience was ok, the manager helpful all staff great, my only issues was the noise which echoed through to the room I did speak to a couple of kids at around midnight but no result. they would speak out in spurts and it was pointless notifying staff because by the time they got there the problem was solved, and 0 Aussie TV, seems they cater for chinese

GM B, Manager at Best Western Patong Beach, responded to this review
Dear G5668VRfrankm, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach. Regards Jay Penno General Manager

"Recommended hotel to stay"

4
13/08/2017

The hotel has airy lobby, clean room, very nice top floor swimming pool very close and easy proximity to the markets, shopping, beach and night entertainment. The staff renders very good service and information to the activities that we requested.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear nestorm996, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Excellent location nearest to Beach"

5
11/08/2017

We stayed for 1 night. It is a new hotel ,the Patong beach is across the road. Room are having a intelligent modern design , a bit smaller. Breakfast is very good , however the 7/11 and market is 5/10 min walk from the hotel. Staff is very good name "Ta,Mikul,Ploy",The Beds are very good how ever the walls between the rooms are loud .We had to call reception to ask the neighbors to lower the TV volume.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 401xul, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. Regards Jay Penno General Manager

"Just ok"

3
08/08/2017

Pros Good location Staffs, good services Pillows and bed so comfortable Most staffs speak English well Cons Bed sheets and towels are so dirty, my hubby and my skin feel extremely itchy for those 5 nights, not sure if there are some bugs in the beds are not. But we switched from one hotel to this hotel, our skin didn't feel itchy when we stayed in another hotels in Phuket. I need to login the new WIFI password every single night (I stayed 5 nights), it's so ignoring. It means I need to go to the reception and ask them to give me the new WIFI password every single night. Hotel only gives us only one access card (not 2)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Angela W, Thank you for your feedback and to say that some of your comments are concerning to us would be an understatement, could you please contact me via email so I can go over your experience in more detail. [email protected] Regards Jay Penno General Manager

"Great Location and Good staff"

5
08/08/2017

This is a brand new hotel with good location,nice swimming pool and gym room Security is good as well. We stay in the hotel 3 nights everything in the hotel so good,staff (Sakunrat,Aon,Tae) were very friendly and provide anything you need very quickly. If i come to visit phuket i will come back to stay your hotel again.

"Family holiday"

2
31/07/2017

Came here with my family for holiday, booked 2 rooms in advance, 3 people in one and 3 in another when I got to the desk they told me that it will be an additional 1000bhat per day, so instead had to get another room, when i arrived with my parents they could not find my booking, kept asking questions again and again, even though showed them confirmation, rooms are nice, shower is very nice, just staff are rude, biggest let down, and worst thing is because they don't speak much English they never understand what you have to say, swimming pool is really nice being on the top floor, limited beds, staff are not helpful, for excursions I would use the hotel for booking them, even though they are a bit overly priced, on credit card charge 3% so why have to add additional 3% on card machine, always pay by cash never card, even though getting a price outside is cheaper at least the hotel will be able to follow up where the transfer is and what is going on, breakfast is average, and so is lunch, only benefit is the wifi and that the hotel is close to bangla road, If you break or damage anything in the room they charge u 100bhat even if a towel is dirty, don't drink or eat from the fridge, overly priced cheaper to get food and drinks from the supermarket, the beds have bug bites, never sleep inside the duvet always on the outside learnt the hard way, if I had to book this hotel again, no I wouldn't, customer service is a major let down.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear NDM007, Thank you for your review, I would like to take the time to answer a few of your queries, as our rooms are dual occupancy if you need to add an extra bed to make this 3 in a room there is a charge, also if coffee tables and items in the room are damaged beyond repair they must be paid for as per every other hotel in the world. I understand that the charges were quite high in your instance but with the amount of damage in the rooms this was unavoidable. I take your other comments on board and will have a look into all above mentioned items. Kind regards Jay Penno General Manager

"DON'T WORRY ABOUT LOOKING ELSEWHERE - FAN BLOODY TASTIC - BOOK BOOK BOOK!!!"

5
27/07/2017

DANNII LANGELAAR I have travelled around the world for years & I have NEVER come across a hotel quiet like the Best Western Patong Beach. * HOTEL - You can not fault the beauty, cleanliness & serenity of this hotel. Catering for Singles, Couples or Families...The roof top pool looking over Patong is breath taking! * The STAFF - where do I start ? NOTHING & I mean NOTHING is to hard or to much to ask of the beautiful staff. They are ALL so very courteous, understanding & will always go out of their way to make sure you are their number one priority. They are the most genuine kind hearted staff I have ever come across never with out a smile & manners are impeccable. * Restaurant - Food oh my lord - All dishes are exquisite & mouth watering whether it is Breakfast, Brunch, Lunch, Dinner, Snacks & Drinks. So many dishes to choose from - Prices are VERY affordable. *MANAGMENT - From the TOP right down the line all I can say is PERFECT!!! I was lucky enough to meet the General Manager and can personally say "It was my pleasure & honor" to meet such a down to earth gentleman - THANKYOU WITH ALL MY HEART!!! "Best Western Patong Beach" We will be back to stay here again xoxo

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Dannii143, Thank you for your very detailed review and it was also a pleasure to meet you when you were with us, I look forward to seeing you back again at BEST WESTERN Patong Beach in 16 weeks or so. Kind regards Jay Penno General Manager

"Awesome Stay"

5
27/07/2017

Really clean rooms and good staff (Miguel, Ploy, Tae) are smiling and helpful. Must stay..Will come back again with family...Loved it.Breakfast cant say very good...Just ok...Nice pool. If you are looking for relaxed holiday must visit

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jihyena, Thank you for your review and I am glad that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Just book it now "

5
25/07/2017

Guys don't think Much about where to go in Phuket if you getting a deal and place like this just go Ahead and book its lovely !! Awesome people awesome hospitality and perfect pool ! Avon the receptionist will take care of you Adjusting and thanks again to Avon perfect service make my trip like I'll Come back soon !

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Naveen_20985, Thank you very much for your review I am glad that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Bloody awesome"

5
23/07/2017

Cannot rate this place high enough,great helpful staff who always smile,exceptionaly clean rooms,great breakfasts,and the mana smokehouse awesome flavors& and special thank you to Jay the General manager for the help with special day trips

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Grant L, Thank you for your review and I am glad to hear that you are enjoying your stay with us, I look forward to racing next to you at breakneck speeds when the opportunity arises again. Stay safe out there. Braaap Kind regards Jay Penno General Manager

"excellent"

5
22/07/2017

Excellent staff, I forgot my money in the room but staff at front desk keep it and give back to me at noon, thank a lot. ( SOM , AON, NATTY, WUT, PAKIN) very nice help me. I will come back again. Hotel very clean and nice room.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 601luw, Thank you for your review and no problem with your forgotten money my staff check all rooms when guests check out and we always make sure that our guests receive their forgotten items back promptly, even large amounts of cash. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Super"

5
19/07/2017

Super nice hotel clean room all the staff ar very nice and helpful. the breakfast is very good and have everything you can ask for. Just ask for a late checkout and they will help you. the pool on the roof is wonderful.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kristofer T, Thank you for your kind review we are glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Nice hotel"

4
19/07/2017

Newly opened hotel. Very clean and nice rooms. They have grillbuffe with different kind of seafood/meat at a reasonable price. We ate there twice. The staff could speak good English. They also have computer corner for the guests to use.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Wendy D, Thank you for your kind review we are glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Asian dream realized"

4
19/07/2017

We visited Phuket recently and would highly recommend it as your next holiday destination! The food, weather and bargains on everything we bought are some of the reasons why I would definitely go back! The island hopping was the ultimate of our vacation. Not to talk of the utmost professional assistance and conduct of the staff at the Best Western hotel restaurant and reception in Patong where we stayed.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Palesa A, Thank you very much for you review, I am glad to hear of the personalized service you received from my Front Office team. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Hotel clean"

5
17/07/2017

I'm stay here 3 night everyday looking area is very clean. hotel place very closed to the patong beach only 10 minut by walk and 5 minut walk to the shopping mall and the night time can by some seafood and durian at Banzan market. restaurant nice and clean I'm happy on breakfast. staff very friendly Mr.tae at the front desk. Mr.Pakin very helpful.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 592zhuq, Thank you for your kind review and I am glad you enjoyed your stay with us, I look forward to seeing back in Phuket and of course at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

"Good Price, Good Service"

5
17/07/2017

The staff at the front desk got us to our room early which appreciated alot .hotel is clean. rooms great. good shower.roof top pool is a great place to chill out.beach 15 min walk away. Staff at front desk very helpful and friends name Miguel, Natty, Tae and Pakin. We will be back thanks guys

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 340mayt, Thank you for your kind review and I am glad you enjoyed your stay with us, I look forward to seeing back in Phuket and of course at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

"Good Value Hotel"

4
14/07/2017

The hotel itself is in a very good location as it is close to all the main attractions in patong and only a stone throw away from bangla road. The staff are helpful and friendly although a communication barrier did exist and they couldn't always understand me and vice versa. The rooms are a decent size and have all the amenities that one could need. The rooftop pool looks good and wasn't too crowded. The breakfast is probably the only let down due to the lack of variety in the food choices but nonetheless it is a good value hotel and you certainly get a lot more than you pay for.

"Brilliant Hotel"

5
13/07/2017

This hotel has it all. For around $44usd per night including breakfast we had a great 3 night stay. It is in a terrific location across the street from the end of Soi Sansabai so just 4 minutes walk to Jungceylon and 6 minutes to Bangla Rd. The rooms are on the smallish side but are very well appointed and meticulously clean. Comfortable bed, good wifi, a/c, mini bar and lovely overhead shower. There is a nice rooftop pool with good bar service and daily happy hour. Staff are very friendly and it is obvious that the Manager Jay has a great rapport with his staff that brings out the best of Thailand friendliness. Breakfast is somewhat limited but really for the money you could not complain. After spending a few of the previous nights in Holiday Inn and Katathani I would have to say this is the best value for money hotel of the three. We are regular visitors to Phuket and this will be fine for us for future visits.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear John C, Thank you for your kind words re my team I think they do a great job, I am very happy to hear that out of the 2 listed hotels you have chosen us as the place to stay, if I can help with any future travel arrangements please fell free to contact me directly and I can take care of that for you, we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. [email protected] Kind regards Jay Penno General Manager

"Friendly Staff"

5
12/07/2017

Hotel is good location nearby shopping mall and not far from beach, Breakfast have many kind of food and staff very friendly and helpful name Aum, Tangmo, Tae, Pakin. I will tell my friend to stay here and I will back again

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mtyagi1611, Thank you for your kind review we are glad to hear that my staff are providing true Thai hospitality to our guests, we look forward to seeing you back at BET WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"VYSAKH "

3
06/07/2017

Hi every one, Hotel location really good. Brake-fat fantastic. Room cleaning staff are good and cooperative. Unfortunately I faced two issues as below mentioned. 1- wifi is not good, it's not work properly and if we ask the reception staff they will give u new user and password. Actually the problem in the server. ( no use ) the reception staff is not understand you even you explain the more than 100 Times 2- My 5 th day at best western. At night around 9:00pm we back room and started A/c ( it's automatic - when ever you put key in the holder then only ac will work) at 9:45 I called reception and I said them ac is not working, she said she will send some one. We wait more then 30 minitus and no one come and we called agin and again. Nothing happening at last I went down and again explained. Around 11:15 pm some one come and check. My baby was crying around 2 hr. Regard

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear vysakh b, Thank you for your review and I will defiantly have a look into the issues you may have had with the WiFi and the AC, I do apologize for any inconvenience with the baby and hope we can get you back in the hotel again at some stage. Regards Jay Penno General Manager

"Mana smokehouse restaurant "

5
04/07/2017

Staff are friendly and inviting at mana smokehouse Patong. Food is lovely and there is plenty to choose from catering for everyone including families with young children. Different cuisines to choose from including Mexican, Thai and European. Very reasonably priced and I highly recommend to anyone travelling to Patong.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear gcattlin, Thank you for your review of MANA Smokehouse I am glad to hear that you enjoyed the food on offer, if you are still in town and are looking for the best ribs in Patong please come back and see us again. Kind regards Jay Penno General Manager

"Excellent Budget Hotel Near Shopping Area"

5
03/07/2017

The hotel is just a good hotel for family and business travelers both. It is located on the main road hence very convenient to locate and move around. It has eateries and Pub around it so you can enjoy. The only issue is that it is quite far from beach and you would need a taxi to travel to beach. The staff are quite helpful and breakfast is also good.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear RRN71, Thank you for you kind review I am glad to hear that you have enjoyed your stay at BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket. Kind regards Jay Penno General Manager

"An otherwise standard hotel with locational advantage"

3
01/07/2017

The hotel has locational advantage as it is very close to all the activities in Patong, the beach and Bangla Road is at a walking distance from the hotel. You need to walk the full stretch of Bangla Road to reach Patong Beach. It is misleading to mention that the hotel is located in Patong Beach, its about 10 minutes walk from the hotel. Apart from the inhouse restaurants in the hotel, there are lot of options available in close vicinity. There are number of sea food restaurants with couple of good ones just on the opposite side. There is also a street food option just couple of minutes walk from the hotel as you walk further down from the hotel and opposite to Phuket Muay Thai Stadium. We tried couple of options there and liked them, good taste and also soft on your pocket. For Indians craving for Indian food there are multiple options as you walk towards Bangla Road but be ready to pay more than you would want to. Probably you would not mind if you are looking for Indian food at a place where there are so much finger licking options in local food. Now coming back to the hotel and its facilities. Nothing much to complain about and it is just as you would expect from a chain. However, I would say the bed to be much smaller in size than what you would expect a king size bed to be. The floors have very little decor and is almost stripped down version of what we usually see in any standard hotel. Very little viewing options as there are barely any international channels / English channels and this somehow was a let down when you are forced to stay indoors due to weather conditions as experienced by us. The pool was not functional during our visit. The services are not upto the mark. One thing you really feel good about whenever you are in this part of the world is the courtesy and ever willing to assit attitude of the staff from the service sector which is something we missed in this hotel, be it the staff at the breakfast table or housekeeping. We had to remind multiple times for a single item and this is something not expected. I did not find the breakfast spread adequate and even commonly available items in breakfast like sausages were missing. I have something to apologize about. We were a big group, 5 families with 8 kids and the kids were very noisy. I am sure the kids must have resulted in inconvinience to the other residents and although we tried our level best, found it very difficult to control the kids. My sincere apologies to the hotel management and other fellow guests for the inconvinience caused by the kids.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear SupreetLodh, Thank you for your feedback. Regards Jay Penno General Manager

"Very clean hotel"

5
01/07/2017

The staff in the hotel are very helpful, polite and friendly. the rooms are very clean, we stayed in two different rooms and both of them were very clean. They clean everyday and always with a smile on their face.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mojvisagas, Thank you for your feedback we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"2nd time here"

4
26/06/2017

Stayed here for 2 nights in June with my daughter, this is our second visit to this hotel as our 1st was so enjoyable. I have read so many times about people not enjoying there 2nd stay in a same hotel but not this one, staff are always friendly and happy to help, the rooms are just big enough for 2 people, nice bright décor, spotlessly clean with a great shower, we enjoyed breakfast here, its not the usual English but a nice selection of food to choose from for all its global visitors so you do get a very wide choice with eggs cooked just how you like them, 300 bart for 2 people its a bargain. we visited Phi Phi for 2 nights and we were allowed to leave a large case in the hotels lock up room until we returned to stay for our second night, this we really appreciated, thank you Best Western again for a great stay, we will see you again next year

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jollyhols2012, Thank you for your kind review and I am very glad to hear that you have enjoyed your stays with us enough to bring you back to the hotel again, if I can help with any future bookings please feel free to email me directly. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. [email protected] Kind regards Jay Penno General Manager

"Nice Location , Nice hotel and staffs"

5
23/06/2017

Hotel members were really helpful . Gave us room before the check in time on the first day . we really needed it . The first best experience which we had in patong . Thanks to Thitinan , Kung , Wut , Miguel ,

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear nickykaran1990, Thank you for your kind review we are glad to hear that you enjoyed the hotel and my team we so responsive, they try their best to please. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Location and very helpful friendly staff"

5
19/06/2017

I checked in on May 31 to June 4,2017. First impression I wasn't sure if the attitude of the reception will be good. However, when I was checking in Ms. OHM the morning shift front desk was excellent very helpful and friendly. I checked into the room and found out it was 2 single bed and I called down immediately and she called the housekeeping and moved me to another floor with 1 double bed, she apologised profusely. I told not to worry. And the evening shift another great front desk lady by the name of Ms. AON was very helpful and friendly, great smile. Although the hotel was overrun by the Chinese and Indians they kept their posture and tolerance by helping out other guests. Because of them I will definitely go back and highly recommend anyone visiting Patong. Secondly, hotel location is just unbeatable, 5 mins walk to Jungceylon shopping mall with plenty of eateries, and slightly adjacent to the hotel is a small soi that access to the beach and soi Bangla also accessible to the mall on the left. Will definitely stay here again

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Michael H, Thank you for taking out the time to do a review for us, thank you for the kind words regarding our staff they do give it there best under some trying circumstances sometimes, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good Staff"

5
18/06/2017

The hotel is in walking distance to most amenities such as the food night market including seafood (Baansaan Market) , Bangla boxing stadium, Bangla street night partiesThe staffs are friendly. Mikael,Kamonchanok,Fah was very helpful

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear tongx90, Thank you for your kind review we appreciate your feedback, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Kind regards Jay Penno General Manager

"Excellent location. At walking distance to everything."

4
16/06/2017

Rooms are good. Good breakfast spread. Most of the staffs are friendly (some had butt loads of attitude at the front desk). Close to the beach, mall, plenty of restaurants and bangla street as well. We were a family, stayed for 3 days. Rented a car and parking was also available FOC. 'Value for money' hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Adi7890, Thank you for your review and I will have a look into some of the staff attitudes as mentioned, I look forward to having you back at BEST WESTERN Patong Beach in the not to distant future. Regards Jay Penno General Manager

"Decent Economy Budget Hotel with Pleasant Experinces and Warm People !!!"

4
15/06/2017

Arriving at Best Western Patong was a warm and welcoming experience , the rooms are clean and nice and the quality of beds pillows and linen guarantee a good nights sleep.. Good Breakfast , Ms.Sakunrat from the front office is all smiles and is very helpful , she went out of the way to help me with my work and the Bell boy TANG MO WUT was very helpful with packing the luggage and bringing it down to the lobby.. Pleasant and Nice Stay !!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Satya M, Thank you for your review and I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to seeing you again in the near future. Kind regards Jay Penno General Manager

"for turists, Best Weatern Patomg Beach is a wonderful place to take a relax time and enjoy the holiday"

5
14/06/2017

Good Service, Wonderful and comfortable environment, the staff called HOM is very kind and helpful. I will highly recommend this hotel to my friends if they are planning to visit Thailand in the future, hope the hotel can keep the good service.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 38huangs, Thank you for your kind review, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great location and amazing staff"

5
31/05/2017

The staff of this hotel make it. Thank god it is not at the beach area as the beach area leaves a lot to be desired. Great location to be based if you want to explore Phuket but also be able to enjoy varied nightlife. Jay, the GM is truly wonderful and has a great team rapport with his staff - very important. The rooms are clean and functional and the staff just want to do anything and everything for you. Pool area amazing and graet to start a rooftop club!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Phil, Thank you very much for your review and it was a pleasure to look after you and your guests, I look forward to seeing back again at BEST WESTERN Patong Beach in the not to distant future. Kind regards Jay Penno General manager

"Hotel is walking distance to most amenities"

4
24/05/2017

Bestwestern Hotel Patong Beach – The hotel is in walking distance to most amenities such as the food night market including seafood, Bangla boxing stadium, Bangla street night parties, pharmacies, restaurants, Patong hospital, the beach & massage parlours. Check in & out were straight forward, key cards and internet password issued for the duration of the stay. The room itself of average size comes with a coffee station, safety box, mini bar fridge, as for a word of Caution the coffee table is not built with tempered glass, so be careful around it and for toiletries only shampoo & soap were available. The TV has a few international news and some local channels, no entertainment channels, HBO for movies & Fox live sport channels should be the decision for the management to subscribe. At the foyer there is an internet station comes with a printer. The room is serviced daily comes with 2 bottles of complementary drinking water. The hotel's staffs are genuinely happy and will assist to all customer requirements. There is a fair size swimming pool and a gym on the roof of the hotel, with a bar purchasing counter and some massage stations. The breakfast is fine minus the beacon but comes with most international and local dishes which are replenished to the end, the pancake maker is a bonus. For updates and queries, the General Manager Mr Jay Penno will be glad to answer.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 242756, Thank you for your review I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Wonderful rooftop pool!"

4
24/05/2017

It was a street away from the center of the action; a great place to rest up. It has a wonderful rooftop pool that is definitely worth your time. Room was very clean and comfortable. Highly recommend it!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Jules S, Thank you for your review and I look forward to seeing you back at BEST WESTERN Patong Beach very soon. Jay Penno General Manager

"Perfect place where you're made to feel special "

5
24/05/2017

Well it all started at the airport where we were met with our requested airport shuttle. Made to feel special to start off our holiday with a very well spoken driver who gave an unexpected informative tour about the island and places of importance on the way back to the hotel, which was much appreciated from a cultural educational point of view. On arrival from a late flight it was a very simple easy check in with a very friendly and welcoming concierge. Rooms were very modern, clean and comfy with a bar fridge full of treats. The next morning we were spoilt with the buffet breakfast on offer , which we kept going back for each day We had decided on the Best Western due to it's central location, with all of the services we required during our holiday being within walking distance. We also found ourselves lounging around the pool in the morning and finishing our day back at the pool enjoying a cocktail watching the sunset from the infinity pool on the roof top. Also would recommend the restaurant downstairs with a huge variety on the menu. We will definitely be back soon and thanks for offering such a wonderful facility. The customer service was exceptional over our stay , they were always accomodating and very friendly.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Bryn K, Thank you for your kind review and I am very glad to hear that we fulfilled all your holiday needs, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"What a find!!!!"

5
19/05/2017

This hotel has it all and you only pay a 3 star price. Super friendly service. The hotel has a cool rooftop pool not to be missed at sunset with a cocktail. The ground floor restaurant is open air and serves some fabulous smokehouse BBQ flavours with some great smaller meals like chilli con carne as well. They definitely won me over with their food. The rooms are modern and clean and well stocked. The hotel is centrally located and an easy to walk to the various shopping strips and malls. Loved this place !!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear DandelionDan, Thank you for your kind review and I am glad to hear that you enjoyed your stay, if I can help with any future booking please feel free to contact me directly. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. [email protected] Regards Jay Penno General Manager

"Friendly Service"

5
18/05/2017

Travelling with a young child can be challenging but we found our experience with this hotel to be a dream. The staff were so friendly & catered for our every need. The restaurant had such a great selection to suit all of our tastes (even our 2 yr olds!) & the location was ideal. Being so centrally located, it meant we could either walk everywhere or simply catch a taxi from our front door. I would highly recommend staying at this hotel & especially if you are travelling with children. We'll be back!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sue A, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach and we are glad you enjoyed your stay with us, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Value, excellent service and great food."

4
18/05/2017

I've had the opportunity over the last two weeks to stay at 3 hotels in Patong and feel that the Best Western Patong Beach surpasses these other hotels in many areas. This is a hotel which is centrally located, close to beaches, night life and shopping. Firstly the registration and service at reception is prompt, attentive and thorough. The staff are extremely helpful and go out of their way to accommodate any special requirements you have. The rooms are modern, very clean and well maintained. And the roof top pool is wonderful, with it's bar and food service. THE SURPRISE HIGHLIGHT OF THIS HOTEL IS THEIR RESTAURANTS. The breakfast selections are impressive with a wide variety of foods to accommodate all tastes and cultures. The Mana Smokehouse, the main restaurant offers you the most interesting array of foods. There is something for everyone, a great selection of Thai food of course, but my favourites were the Tex Mex selections, with delicious pork and beef ribs, smoked 'in-house', great tacos and quesadillas and a range of burgers to suit any palate. The value and cost of this food is comparable to any of the markets and street vendors and the street setting allows you to see the buzz of Patong from your table. Go try this restaurant, you won't be disappointed. This is my second visit to this hotel and I'm looking forward to my next trip there. Great hotel, great staff, great service, great food.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Kaye_A132, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Fantastic Service, Great Rooms, and the Smokehouse...yum!"

5
18/05/2017

Wow, talk about close enough to everything, but with a 5 star touch! The Staff remember you, the rooms are clean and tidy, and the food! The Mana smokehouse with the all you can eat...it was so delicious! Cant believe they charge at a 3 star price but with so many add ons...mini bar etc. Pool Bar up top and the sunset was fantastic! A hidden gem! The staff know the best places to eat outside the hotel, and getting money changed at the best rates up the road.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Rick K, Thank you for your review and we are glad that you enjoyed the restaurant food that much you cant beat real American BBQ, we hope to get you back in October sometime like we spoke about when we met, if I can help with any future bookings at BEST WESTERN Patong Beach of course please feel free to contact me directly. Kind regards Jay Penno General Manager

"location quality value.what more can you ask for"

5
17/05/2017

stayed here april 25-29, after a disastrous stay at bangkok palace ,followed an awesome stay at ibis styles krabi.and an eye opening stay on phi phi islands i made my way to patong and to the best western. this hotel was the highlight of my trip. lovely clean hotel with a great clean room with a huge shower. apart from the very friendly staff and amazing breakfast. the location of this hotel is ideal. a stone throw away from bangla road , the mall and loads of street markets. the hotel was across the road from a travel agent where i was able to book all my tours inexpensively,and surprisingly had laundry done there too. it offers a gym and an awesome roof top infinity pool (only problem with this is that they turn the lights off at 8 which is too early) the front desk staff were so friendly and helpful and provided me with a wake up call on departure day in order not to miss my early flight to bangkok.they even packed me a take away breakfast box. with regards to breakfast everything was delicious. when requested a halaal option they unfortunately didnt have but what they did do for me was open a new frying pan and utensils which they used to make my eggs daily...if you cross the road however there is a short street leading to bangla road which has a host of halaal restaurants open 24/7.in all honesty i explored majority of patong and i couldnt find a better hotel with the combo of friendly clean and located better. i would recommend to anybody travelling to patong and i would definately stay here again.photos to follow

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Faraazgani25, Thank you very much for your kind words and I am really happy to hear that we were your pick of the bunch for Patong, please feel free to contact me directly if you have any future travel arrangement's that I may be able to help with, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. [email protected] Kind regards Jay Penno General Manager

"Best quality/price in Phuket"

5
16/05/2017

We came 2 years ago in the hotel and stayed 2 weeks in the hotel this time. The rooms are clean and the people working here are helpful. Special thanks to Suinasa and Thitinan who are very kind, smiling and helped us to be comfortable during our stay - thanks to Suinasa for the help on my cosmetics researches :). Its worth the price, for us its the best quality/price in Phuket. We really recommend !

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Ines N, Glad you enjoyed your stay with us and that my staff were of so much help, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Nice Hotel"

5
11/05/2017

Hotel in 5 minutes from Patong beach. Bangla road and The shopping mall are a street away. Hotel has a nice swimming pool on the roof and its a great size considering its a Rooftop ( 22 metres approx ).Staff are friendly ,Breakfast buffet was also very good.

"Good One "

4
09/05/2017

This hotel is strategically located 1 street away from the famous Bangla Street in Patong Beach! The room is spacious and clean as what it shown on the website. Basic amenities is provided except tooth brush and tooth paste. Staff are very helpful and friendly. almost everyone can speak mandarin. which is very convenient for China guests. For those China guest that using Alipay or wechat, there is a special bus ticket that can buy from wechat and that shuttle bus will bring you to a few tourist attraction for unlimited ride. unfortunately that's for China guest and I can't buy from the app as I do not use alipay. A suggestion for the management; I know it's a green concept for for not putting a lot of light on the floor corridor but it's really scary to walk through the floor corridor at night. If you want to save energy. you can use those motion sensored one.

"Excellent hotel with great service"

5
09/05/2017

This is one of those places where the friendly staff welcomes you and goes out of their way to give you an unforgettable experience. Expect clean rooms, comfortable beds, a lovely pool with bar, well-equipped gym, free wifi and great service. We initially planned to stay two days to look for a nice place to stay in Patong and we ended up extending our stay in this lovely hotel. Great value for money, close to all the hustle and bustle of Bangla road but in a quiet area. Would highly recommend staying here for both business and leisure.

"Great Value for Money"

5
08/05/2017

I thoroughly enjoyed my stay at this Hotel. Good value for your money. clean and neat room in a great location. Close to the main attractions in Patong and the three main beaches. But also a good central location if you want to experience more of Phuket. The hotel has a nice pool and bar on the rooftop and smokes its own beef and pork in the restaurant. Having said all this, the best part is the friendly staff and personable General Manager who is willing to go the extra mile to ensure his guests are happy. I will be back!

"Excellent hotel in the heart of patong"

4
07/05/2017

Having travelled as a couple we had zeroed onto this hotel after browsing almost all the hotels in the same area. Of all the most important criteria was hospitality, and i surely was not disappointed!! The hotel scores a lot on that front, besides cleanliness, proximity (and I mean walkable) to the patong beach, bangla road, the huge and worthy junceylon mall, massage parlor, money exchange and of course street food joint. Special mention has to made for the huge street food joint right next to this hotel which opens late in the evening. Checking was smooth and I was given a room on the 4th floor. As reviewed by some of the patrons I was expecting some noise at night from the happenings of the bangla road. But on the contrary it was a peaceful sleep for all the 3 nights that I stayed. Mind you this hotel caters to a lot of tour bookings so the reception lobby can get crowded at times. The morning buffet breakfast was delightful on the 1st day and 2nd day but was repetitive on the 3rd day which makes me deduct the lone star for this review. The standard room was not too big nor small, but the bathroom with a rain shower was a delight. We booked two tours from the hotel itself, the 1st one of city sightseeing was a waste of money, but the 2nd one of the James Bond island was super class and was quite reasonable with good discounts!! Wasn't able to check out the swimming pool or the gym though. Checkout was fast, booked a taxi from the same driver who took us out for sightseeing with his 1976 Volvo!! And got a never heard rate of 600baht.. to the Phuket airport with an excellent service, he was kind enough to offer us 2 bottles of water after dropping us at the airport.. speaking of hospitality at its peak!! Thanks a lot thanamoon. Overall a great hotel to choose for a perfect vacation, nestled in the hub of happenings surrounding it but still manages to distance itself appropriately to get a peaceful nights sleep!

"Nice hotel in a center pf Patong "

4
03/05/2017

Best Western really keep its standarts at all . Hotel is at a good location in Patong and the pool at the roof has a good paorama u can see all patong while u r swimming ;) and its very near to a shopping mall u can find a lot of things nearby

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Mustafa T, Thank you for taking the time to complete a survey for us, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Happy Stay"

3
30/04/2017

Stayed at this facility for about 5 days. Check in was good the keycards and everything else was prepared by the time we got there. All that was needed was a copy of our card and passport. The front desk personnel wasnt really that friendly though. We asked a few questions and didnt really get good answers. Everytime we left the room we left the keycards with them and everytime we came back they were surprised that it was with them. In terms of the room. We realilsed that our room was cleaned but our cups and glass and other things werent. The toilet has a semi transparent wall so when you shower can have a silhouette (in case those travel with family and friends) but its not bad. Some parts of the paint was chipping off and our balcony door could not be opened. During the stay on the second night we had some disturbances from other guests in a form of banging of door by drunken guests. But upon realisation it was the wrong room after I opened, the guest went to bang on a different door (for some reason it continued for another hour or so). In the mornings i was woken up several times as other guests were leaving for day trips and you can hear their door banging. On one day I could smell someone smoking too so I guess the room ac is connected. The breakfast was decent. Some of the spices used were unique.. it totally was a different taste bud to me and some were nice. They were having a buy 2 breakfast for the price of 1 so we made full use of it (yeay!) as it was not part of our booking. Location wise its quite decent. If you dont mind walking a bit, its not too far from the beach as its literally at the intersection and a straight walk from there. Selection of food is aplenty and if you are a muslim guest, the road heading to bangla road is filled with halal restaurants and nearby there are a lot of stalls. All in all wasnt that bad. However, I would wish for more options for english TV channels. The only english sort of available was on the news networks and sometimes movies. The internet is not too fast but i guess its just ok it kept on being connected and disconnected. The pool is awesome! In the evenings can get a bit full but thats cause its nice. I stayed in the room quite a lot to rest so I wished the tv had more options for me to relax there.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Imber85, Thank you for your customer review we are glad you enjoyed your stay, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Generally good, customer service level needs to be improved"

4
28/04/2017

Extremely good location, very close to massage place, shops and central market and shopping mall. Breakfast is ok. Things to improve: (1) towels, shampoos are not changed daily; and I don't think the staff really tidy up the room, the dirty cups are not replaced or cleaned; (2) Great customer service from Kung, Miguel, Wut, except another bellboy. We asked him politely to help book a taxi to airport with lower rate, then he became unhappy and rude, saying "go outside to book by yourself" walking away without further explanation.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Perrie L, Thank you for your customer review we are glad you enjoyed your stay, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Nikitta"

5
28/04/2017

Staff very helpful and excellent facilities. Best place we have stayed so far in Thailand even though Phuket wasn't our favorite place to visit. Breakfast was excellent with plenty of choices. Room big, wifi great. Fitness centre excellent also no complaints at all. Pakin, Wut, Miguel and Kung in particular great,

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Nikitta1988, Thank you for your review we are glad you enjoyed your stay, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Good hotel nice stay confused staff "

4
28/04/2017

Loved the location, prices were decent. Great for couples. Amenities were quite decent. Staff however you will have hard time explaining if you don't know thai. I needed toothpaste and I received two plates :(. On check-out they billed in mini bar amenities and we didn't touch anything. I've heard from others about same issue. They impose mini bar. So be careful with that. Rest a good overall stay.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Gaurav K, Thank you for your review and we apologize for any miss communication you may have encountered, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"3 Stars"

3
28/04/2017

3 Star establishment in Patong About 10 Minute walk to beach. Clean and friendly staff. Meets its international standard. Close to Banzaan Market and Lyoncem Shopping Centre. A.few.renovations and it would have been a 4

"Excellent hotel"

5
27/04/2017

I have been there and it was a wonderful stayThe staff of the hotel are very nice also the facilities of the hotel are all new and the location of the hotel also perfect it is very close to Bangla road and it's not far from the beach.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear saif1969, Thank you for taking the time to do this review for us and we are glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Perfect is only word..."

5
22/04/2017

Well what can I say about this hotel. Everything is perfect about it. The property, the staff, the location everything is great here. Me along with my wife reached the hotel at around 11:30am after a long tiring journey. I requested the front desk to allot me a room since we were very tired and wanted to get fresh and take some rest. Actual check in time of the hotel is 2pm but Ms. Tithilya (don't remember the exact name) was very kind enough to allot us the room within 10-15min being rush in the hotel. Thanks to the lady. The other staff of the hotel too are very friendly. Now what can I say about the location... You just cross the road and there you are at one of the happening roads in Phuket. Bangla street, beach road everything is within the walking distance. The hotel property is very nice, clean and tidy. Breakfast spread is also considerably good but little less options for the Indians. Overall one of the best hotels to stay. Thanks for everything Best Western. -Rajas Kakodkar Goa, India

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear rajask2016, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Great location"

5
11/04/2017

Great value for money Close to everything in Patong Hotel is close to Thai boxiing stadium , night markets , Bangladesh rd nightlife Short walk to patong beach and juceylon mall Thousand of street vendors around hotel

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Darawies S, Thank you for your kind review we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Not so good rooms"

3
10/04/2017

Rooms were not so good for the price .....Near to market and everything.....But the room was small and the bathrooms were not at all good it takes time for the water to end up....hotel lobby and tourist information was good...Overall it was like ok for bachelor as they can adjust ....And ok for family who can adjust with the things

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear sanitkumarjain, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"The General Manager of Best Western saved our holiday"

5
03/04/2017

Jay Penno from Best Western was the best. My daughter and I arrived from Australia late at night into Patong. We where staying at Phuket Villa which was right next to Best Western. Because Phuket Villa was long term apartments there was nobody to let us in. We went to Best Western and stayed there the night. It was lovely there and we really appreciated getting accom so late night at night. Next morning when there was reception at Phuket Villa we went to check in again. I had trouble communicating with the Thai's and getting very frustrated. Jay took us under his wing and took us back to the Best Western gave us everything. Wi fi - coffee and took our paperwork for Phuket Villa for his staff to sort out. He did all the chasing around for us to get us into our rooms next door. We will never forget the Best Western and Jay we where blessed to have him and his staff look after us.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear A4808QJmichellec, My pleasure glad that your holiday went on from there with out a hitch, you have my contact details so if I can help with any future travel arrangement's feel free to contact me directly Kind regards Jay Penno General Manager

"Really liked hotel but not Patong! "

4
22/03/2017

The hotel location is as described on a very busy road within a few minutes walk of bars and nightclubs of Bangla Road which is sleazy and not nice. Full of massive beer bars blasting out music and touts with invitations to sex shows. But if you decide Patong is the place for you then I'd recommend this hotel is close enough to the mayhem but is still relatively quiet On the positive Reception- Modern,bright and clean. Front Desk Staff - Wonderful! Happy,helpful and professional Rooms - Great. Bright,clean comfortable NB get high floor facing back to get quiet room. Housekeeping - Really good. Helpful and friendly Pool area and bar - Very nice. Infinity type pool NB Happy hour 4-6 with buy one get one free at the bar. Breakfast- Excellent omelettes Wide choice of international dishes,cereals,fruits etc. Breakfast Room Staff - Superb! Fast and efficient What could be better is - more,better,sun beds at pool area. - stop loud music either at Reception or Restaurant at slightly lower level than Reception as when there is two different songs playing and traffic noise it is impossible to hear staff. As no intention of returning to Patong will not return but that is not a reflection on the hotel as excellent value

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear killiebill, Thank you for your kind review and yes Patong is not for everyone but if you like to party then this is the place, sorry to hear that you wont be visiting Patong again but I hope we can get you in to one of our many Best Western locations through out Thailand. Kind regards Jay Penno General Manager

"Good hotel"

3
19/03/2017

Situated approx. 30-45 mins. from HKT airport. Hotel offers pick up at THB1200, double to normal price, but its trustworthy. Hotel is situated 2 mins. walk from nightmarket and 3 mins. from Jungceylon, a Thai mall with Western prices. I would definately say that if you dont prefer a beach hotel, this is a good choice. Rooms are of good size, firm bed, aircon, minibar, coffee&tea, safe, tv with very limited choice and mainly for the majority of chinese and russian guest. Water provided each day. Cleaning. When you get cleaning, its good and mostly they remember to stock your toiletries, toiletpaper etc. There is a small french-balcony, however hotel has a strict non-smoking policy, so if you are a smoker you might want to reconsider. Unfortunately walls are very thin, you will know what your neighbours are doing, corridors are without carpets and doors quirky and thin- so if you are in for a good nights sleep, you will probably be disapointed. Unfortunately chinese guests are not the most considerate guests, there is a lot of shouting, slamming doors, children running in corridors screaming, and drunk people coming back late at night. Tourgroups arriving late means a lot of noise as well. Breakfast is good and, off course, mostly caters for the asian pallet- however Europeans are offered bacon and cheese if you ask for it. Restaurant/cafe has a mix of western and asian cuisine, tasty and reasonable priced. Service however is slow and unattentive- the young girls needs more training in service, they seem more interested in chatting behind the bar. Ms Pink was outstanding and knew what she was doing. The premises are well kept and clean, and staff are definately smiling, helpful and courteus- they will get my 4th star :-) My special thanks to Mr Pok/Bok (sorry for not remembering the correct spelling) for picking me up in the airport, a lovely start of my holiday.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Aeronaut65, Thank you for your kind review and I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Simply Amazing"

5
27/11/2016

This was my first trip to Phuket/Patong Beach and I must say I could not be more pleased. Jay Penno, the hotel GM was amazing as was the entire staff. They consistently went above and beyond every day to ensure my partner and I had a fantastic vacation. We stayed 4 nights and will be bringing a large group next year back to this hotel due to the level of service that was demonstrated. The food and beverage was great, the rooms and hotel very clean, the pool soooo relaxing on the rooftop and within walking distance to shopping, dining, entertainment. I am not sure what more one could ask for. Thank you again for amazing experience. See you next year!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear phxaztraveler, Thank you for your review and it was great to meet you both, I am glad you enjoyed your time with us. You have all my contact information so when you start to get your group together please send me an email and I will look after you guys personally. Look forward to seeing you back n Phuket next year. Kind regards Jay Penno General Manager

"Comfortable Budget Hotel"

5
27/11/2016

We stayed here 3 nights and we booked 3 rooms. The hotel staff was very hard working to help us check in quickly and see that we were all comfortable. The cleaning staff cleaned our rooms each day and they were great! The hotel is walking distance from many restaurants, massage salons, the famous bangla road and Jung Ceylon mall. Breakfast wasnt my favourite here but the price was not so bad. The room was comfy, big, and clean!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear aveshan k, Thankk you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Great food at reasonable prices"

5
24/11/2016

We live next door and eat out often, walking past this restaurant on a daily basis. Until now we've never ventured inside or even looked at the menu. BIG mistake! The food is delicious and the prices are very reasonable. Their Thai food is very authentic (not westernised), tasty and full of flavour. The Manager, Jay Penno, who is often in the restaurant in the evening, assured us the smokehouse brisket was melt-in-your-mouth tender and just fell off the bone, so we have this to look forward to on another visit. Love the location of this restaurant. Tables are close to the road. For people watchers this is a great spot to sit, dine in style and indulge in some wonderful cocktails ... and it won't cost you the earth. Don't walk past, like we did. Go in and see for yourself.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Suzette M, Thank you for your restaurant review I am happy to hear that our Thai food is true to the culture and consistent with real Thai food, your correct a lot of restaurants especially in the tourist areas tend to change their Thai food to try and suit a western palette which really distracts from authentic Thai cuisine. We try to stay as true as we can and my Chefs all cook like they are cooking for their family's which really shows. I look forward to seeing you in the restaurant again soon. Kind regards Jay Penno General Manager

"Holliday"

4
23/11/2016

Verry good Hotel in the middel of patpong. Cleaner Room late clining Room but ok nice and good Four the price ok my friend? Come back soon and stay here Again and have fun Too wish to See soon the Hotel only the smell in patong is terrible must Do Sichtung and the roads to tell Government this

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear artgerechtes, Thank you for taking the time to do a review for BEST WESTERN Patong Beach I am glad you enjoyed your stay with us, we look forward to welcoming you back to Phuket in the near future. Regards Jay Penno General Manager

"BW Patong Review"

3
22/11/2016

Should improve the transport service to airport. Hotel should have an alternative backup plan in case the main transport cannot be on time. Reasonable breakfast. Very good price for two pax breakfast dining. On the whole, good location .

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Riwis G, Thank you for your review and I have been made aware of the situation with your transfer and for that I apologize we had a transport driver call in sick at very late notice so had to switch transfers to get you to the airport on time and there was a small delay but I am glad you made your flight with no problems but still no excuses here my sincerest apologies. We look forward to having you back with us at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Mrs olwyn gaffney"

4
20/11/2016

Great location only a few minutes from bangla road which comes alive at night and 5 min from the beach. Staff very good. Room clean, air conditioned only had small towels for 2 days but didn't complain on day 3 big towels appeared. Hair dryer tea coffee facilities along with small fridge. Roof top pool great. Manager said he would organise a trip to meet next morning we were there he wasn't a bit disappointed in this. Rest of staff great. Enjoyed our stay.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Olwyn G, Sorry I missed you in the morning I was held up on another appointment I am sue you received my message, if I can help with Accommodation as we spoke about I can still do this for you email me on [email protected] I can do it for you from here Kind regards Jay Penno General Manager

"Good experience"

4
18/11/2016

Experience very nice and good and cleans rooms staff is very friendly..as I'm here I feel comfortable like I'm in my real home I recommend for all because they have good quality of services at lest just the qifi is not okay very slowly and it's important for me

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alice D, Thank you for your review I am glad you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno general Manager

"Excellent Quality"

5
17/11/2016

Amazing experience, close to all the action in Patong. Very clean. Great breakfast buffet with loads of variety. Great local market shopping, big shopping centre, Jungceylon within 5 minutes walking which have all the famous brands. A local wet market for fruit and vegetables and at night it transforms into food stalls galore, local food, seafood excellent, cheap and no tummy bugs. ATM machines close by at 7 Eleven, to get out that extra cash. Staff are amazing, so helpful and friendly. Australian manager Jay is very pleasant, friendly and approachable. We will be back.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear carrolsharp, Great to meet both yourself and company glad you enjoyed your stay with us at BEST WESTERN Patong Beach, as mentioned please feel free to contact me directly for anything you may need in your future visits to Phuket. Look forward to seeing you again. Kind regards Jay Penno General Manager

"Superb Location and Comfortable Room"

4
14/11/2016

Hotel is convineintly located near the Night life spots in Patong. The rooms are very comfortable and high level of cleanliness. The morning breakfast is has mix of continental and thai food. Quality of breakfast is very god but the thai stuff is very spicy. You can walk down to Bangla Road for night out and you large number of Thai,Arabic and Indian resturants and almost all of them are reasonably priced. The Hotel have a roof top pool also.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sanjiv V, Thank you for your review I am glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Nice hotel, excellent location"

5
13/11/2016

Nice clean hotel with friendly and accommodating staff. No complaints. Excellent location within walking distance of the big shopping mall and Patong Beach. Lots of shopping and dining options in he vicinity. Would recommend!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Raina D, Thank you for your review we are glad you enjoyed your stay at BEST WESTERN Patong Beach, we agree that the location is one of the best in town. We look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Overall good stay"

5
12/11/2016

Very friendly staff ( Jutarat, Ploy, Tanathip, Prakhu, Lek. Good rooftop swimmingpool. All Patong locations in walking distance. Very good airport transfer. Room every day very clean and nice. Will stay again!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Eric H, Thank you for your review I am glad you enjoyed your time at BEST WESTERN Patong Beach we look forward to seeing you back in the hotel in the near future. Kind regards Jay Penno General Manager

"Excellent stay"

5
11/11/2016

Wonderful stay with clean bright room and delicious breakfast. Jutarat and Thanathip and Poly were very helpful on reception and accommodated a late check out and answered all our questions helpfully.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear katywhife, Thank you for your review I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back soon. Regards Jay Penno General Manager

"Fantastic "

5
10/11/2016

My return trip was fantastic. All the staff are wonderful. Everything clean and well presented. Special mention and thanks to Sunisa and Nicchapor, Sukabrat, Thanathip, Ploy, Somkait, Nickum, Jutharat, Phawat, Parasika, Jauntina, Aekamol, cleaning Bang on, And all the rest of the staff fantastic effort. The buffet breakfast and dinner is awesome. I'll be back. Aussie David

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear David S, Thank you for you kind review and it was great to meet you I am glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back again next year. Kind regards Jay Penno General Manager

"Best Western Patong"

3
06/11/2016

I am currently staying in this hotel and had requested was provided room with two non horizontal single beds attached as a double bed. I immediately requested for a change and was informed that no room was available and change will happen next day. They also asked me to contac the front desk again next morning, also on me saying that i have a james bond island tour early morning the lady mentioned she will change the room post my return. On contacting the helpdesk today morning the lady asked me to bring out the stuff down immediately or else she wd not be able to change and she started putting the blame on me and didnt care to listen as they had a group chk in happening. Also on asking to connect to manager she simply refused saying he is not available and asked to me to call hotel after 10 am if i wanted to speak to him...break fast is just okay...3 stars primarily for the location.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Nitesh S, Firstly let me apologize for the mishap with your bed configuration this is something that is usually easily fixed I am not sure why my staff would have said that I am unavailable as I am always available for my guests but trust me when I say I will be finding out. I hope the rest of your stay went with out a hitch and I hope I have the opportunity to speak to you face to face. Sincerely Jay Penno General Manager

"Wonderful!!!!"

5
03/11/2016

Perfect location, great staff, clean and comfortable room, good food... everything was super. My stay in Patong has been very satisfying also due to this hotel. :) A special thank to Mr. Udomsah P. who helped me from the first until the last day. Really hope to be back soon. Christian

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear christianzehnder, Thank you for your kind review and I am glad my team took such good care of you, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"True Value"

5
03/11/2016

I have never cared enough to write a review. I certainly never would have imagined that I would take time to bother and write one during a trip but there are moments in life that you will never forget. Meeting manager Jay Penno of Best Western Patong Beach is one that will stay with me for life. I will spare you the details but I found myself in a bit of trouble while traveling. This was in no way related to the hotel itself yet Jay and his incredible staff went above and beyond to help resolve my issues. I was treated like family with respect and courtesy when I had absolutely no right to expect it. The hotel itself is modern and managed extremely well in a location that is walking distance to everything in Patong. The open dinning & lounge area out front has a great atmosphere. The rooftop pool & bar are a welcomed relief with a good view while the gym has everything needed to keep you in shape. The hotel is kept very clean and housekeeping is great. Service is the best I have experienced in Thailand. I have nothing but good things to say regarding my stay at the Best Western Patong Beach. Not only would I not stay anywhere else but I would consider quitting my job just to work for manager Jay Penno! Thank you Jay and staff for all the help, advice and words of wisdom. I will be forever grateful and forever in your debt. Cheers mate!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Miloro, Thank you for your review and I am glad we got everything resolved it has been great to meet both you and your brother and you will always be welcomed back with open arms. Please enjoy the rest of your time in Thailand it is a great country and fantastic place to holiday if not for a few little idiosyncrasies, please feel free to find me if I can be of any more help and I hope to see you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Perfect location, big rooms, rooftop pool and good breakfast - A perfect stay"

5
01/11/2016

This hotel is a perfect hotel in terms of location, staff and food. If your agenda is to chill in the city, roam around and go to different places, spend some quality time at the hotel, enjoy the roof top pool then this is the ideal place you should stay. The location is so good that everything is walkable from the hotel, the famous Bangla Road is across the hotel, the beach is a 10 minute walk and the shopping mall is 2 minutes from the hotel. The rooms are very clean and well kept. The pool has an ideal location on the roof and big enough. There is a pool bar on top as well. The breakfast spread was huge and had enough items to offer. If travelling alone or as a couple or with friends the hotel is ideal to stay in when in Phuket.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear atwin90frames, Thank you for your kind review we are glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward t seeing you back at the hotel in the near future. Kind regards Jay Penno General Manager

"We got what we paid for and a little more "

4
29/10/2016

A clean modern hotel in patong Center. The pool serves the purpose and the small gym is also fine. Good parking space for cars. Walkable to banazaan market, patong Beach, jungceylon Mall and bangla Street. The staffs are fine but sometimes feel a bit indifferent. The biggest negative are the thin walls.They also do a packed breakfast for early check out.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Dilip S, Thank you for your review I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back soon. Regards Jay Penno General Manager

"Value for money but can be better"

5
28/10/2016

Hotel is great for its location. It is 2 mins walk to local market. 5 mins walk to mall. We did not try to walk to the beach, but it seems like 10 to 15 minutes walk away? Taxi and tuk tuk is easily available on the street. Many restaurants can also be found downstairs. Check in was fine and check out was disappointing. Male receptionist advised me to wait for about 5 minutes while they check the room. I waited at the counter for a few minutes. After some wait, this female receptionist and her colleague were looking at me with the big question mark in their faces. Enxchanged glares and the one who attended to me earlier asked "yes? what is your room number?" After I replied her, she was like oh that room is okay. I was pissed as no one bother to tell me it is fine.My transfer was waiting for me at the lobby. I was there at 7am on a weekday and I am obviously the only person checking out then. My friend who checked out before me shared that she had the same experience too. Floor has sticky feel. Other than that, sheets and bathroom were clean. Amenities provided was very basic. Only 1 shampoo and 1 shower gel. Perhaps they noticed i brought my own, they did not bother to replenish. 1st night my room was not properly done before releasing to us. There were no bath towels. So I thought that the pathetic face towels were actually their bath towels. Error message with the in-room safe. Hence cannot be used, but cannot be bothered to inform staff. Requested for iron/ironing board and in-room slipper the night when we checked in. (these are not in room) Items were delivered swiftly but the houseman delivered without a smile, even after I smiled and greeted him. He just walked in my room without saying anything and no eye contact. Walked out as soon as he leaves the items on the floor. It caught me by surprise why is he that rude and look so angry. As if I had given him "extra job"? Soundproof of room is bad. And we had neighbours who like to slam their doors at night. I could even hear the guests next door talking. In short, if you just want a comfy and clean bed to sleep in with great location. This hotel is definitely value for money. If you wanted quality room with great service, look elsewhere.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Irisangel13, Thank you for your detailed review please rest assured that myself and my team will be going over your comments carefully and taking the appropriate action to rectify these small shortcomings in our service, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and if I can help with any future booking please feel free to email me directly. [email protected] Regards Jay Penno General Manager

"Excellent service , location , comfortable room."

5
28/10/2016

I have good memorable experience to stay at this hotel , good location we can go to Bansan market or Juceylon in 5 minutes walk . I so happy for warm welcome check in and comfortable room. I will come back if i come to Phuket again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Apichaya K, Thank you for your review and we are glad you enjoyed your time with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Few minutes to shopping mall and Patong beach"

4
27/10/2016

This hotel is located not more than 5 minutes walking to Jungceylon shopping mall. There're a lot of restaurants, shops, and convenience store around the area. It takes around 10-15 minutes to walk to the Patong beach and Bangla road that full of nightlife and bar. The room is okay, they provide essential amenities such as towels, shampoo, shower gel, and free welcome drinks. Breakfast is okay but not many food options.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Noon P, Thank you for your feedback your comments are well noted I hope we will be in mind for your future bookings. Regards Jay Penno General Manager

"Good Hotel. Great stay!"

5
26/10/2016

Hotel is in good location near Banzaan Market and Jungceylon shopping mall in Patong. Room is good size, clean and comfortable. Food in the restaurant also very nice. This hotel will be a good option when you stay in Patong and prefer a mid-scale hotel with a good price.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Travel_with_TJ, Glad you enjoyed our new smokehouse menu in the restaurant and thank you for your review, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Fantastic "

5
26/10/2016

Great place to stop, very central to all the attractions, room nice and cleaned daily, great shower, and a nice roof top swimming pool, all in all we both very much enjoyed are stay, and would do it again, and would recommend to others.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rod C, Thank you for your kind review and I am glad that you enjoyed your stay with us at BEST WESTERN Patong Beach, Myself and my team look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Nothing is Perfect !"

5
24/10/2016

The hotel is conveniently and centrally located in Patong, a walking distance to the Bangla Road, to a mall and several restaurants nearby. The hotel is equipped with a swimming pool located on the roof and a gym and the restaurant on the ground floor. The rooms as well as the breakfast were fine. There was no problem during the booking stage. Mr. Jay Penno {the General Manager} and his associates responded to our email requests promptly. We arrived earlier than the check in time but the rooms were released to us. Nothing is perfect!, as it was difficult to communicate with some of the hotel staff due to language barrier. Luckily Ms . Sumisa who speaks English fluently was there for the rescue. But generally the staffs were so friendly and helpful. We will visit Phuket again and definitely stay in this hotel again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Elgiecg, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"rude and poor service and over priced sheets"

2
24/10/2016

i landed into phuket on the 16/10/2016 already off the bat i felt no welcomed at all, there were 3 people just sitting at the front desk, but not one of them greeted me for at least a min or 2. next was they offered me a buy 1 get 1 free breakfast for 300 baht. i opted to go for it. the next morning i go to get breakfast, and says i was not entitled for it. i was already pretty annoyed at this point but left it as it is as i was already late for an appointment to get some work done. 2nd night, there were some guest who checked into the room next door. and god were they loud! just screaming and running around, and im sure they weren't kids. cause later that evening, i clearly heard them getting their freak on! what kind of hotel is this? the walls made out of paper? on my last day i checked out, lady at the desk called me up to the front desk, so i go up, advised me they are checking my room. so i just stood there for a good 5 10 minutes thinking whats going on. then the lady goes i have a stain on the bed sheets. and i go okay im aware of it as during the night i don't know what happened but i must have got a cut or something and a bit of blood was left on the sheets. then she told me it cost me 3000 baht to replace the bed sheet. then this is where i think its just over board, the sheets alone cost more than the 3 days i stayed there, not only did i not enjoy my stay i paid twice as much as i needed to. where at over 6000 baht i could have rented out a nice villa or something else instead! NEVER AGAIN! i need to go back to phuket in april, but im sure not to book Best Western again!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear williampG3014NV, I am sorry to hear about your situation but please let me clarify a few things regarding your charge. Firstly you were charged 3000 THB which is correct however this charge was for the following items 1. A blood stained sheet 2. A blood stained Duvet cover 3. A blood stained inner for the duvet not just one small spot on one sheet, all these items were beyond repair as the amount of blood was not from a small cut but more like a tattoo or some other source (I am happy to post the photos if you require). As you can understand with the state of things today when blood is involved these items must be replaced because of health issues and for the safety and security of the next incoming guest. I understand that you feel a little hard done by but you must understand our position in regards to items that other guests use especially bed linen. I understand that you are coming back in April and I am happy to discuss this further, I have already emailed you directly as I was made aware of this situation as soon as it happened if you check your inbox you will find my email. Please feel free to contact me directly when you return in April and we can go over this unfortunate situation in person. Regards Jay Penno General Manager

"Noisy and bad internet"

2
21/10/2016

Very bad internet connection in rooms. Extremely frustrating. Very difficult to sleep because hallways are very noisy with other guests and their children making allot of noise slamming doors, or talking loud, or playing in the halls. Location is 10-15 minute walk to the beach. Should not call hotel "Patong BEACH Hotel".

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear exposethetruth888, Sorry to hear that you were next to a family hope it was not to much of an inconvenience we do a lot of family booking and yes sometimes the kids can be a bit noisy, if you do stay with us again in the future please be aware that if this kind of incident is reported to front desk we can have security resole this fairly quickly. I hope we get the chance to once again be your accommodation provider and thank you for your feedback. Regards Jay Penno General Manager

"Great location"

3
20/10/2016

Pros - good location, roof top pool, nice breakfast served until 11am, and good sized clean room Cons - The thing with big chains like this is you lose the personal feel you have with a smaller hotel. It lacks this. Only 6 beds at the pool. We smashed a glass by accident in the room and were charged 200 b (4 pounds is a bit steep in my opinion)

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Amos-Tori, Thank you for your review and I will have another look at the price for breakages in the rooms, I hope we have you back to stay at BEST WESTERN Patong Beach in the future. Regards Jay Penno General Manager

"Overall Excellent"

5
14/10/2016

Location is great - close to Junceylon, Bangla etc. but still very quiet in the room Breakfast is GREAT - lots of options, always changing Beds are comfortable, compared to some other hotels I've stayed at in Patong Rooms are clean, showers and A/C work great, mini bar is actually decently priced Rooftop pool is nice, although the view is nothing too spectacular. Nonetheless, it's a good spot to relax. Good gym for a basic workout to counter the extra food you'll be eating UDOMSAK from reception is great - very friendly, very helpful. He took the initiative to ask us if we needed to keep our bags in storage after check out on the last day. He also asked us if we needed to organise a taxi and he did all of that for us. All employees should have the attitude of Udomsak, he's fantastic

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear cavanconstantatos, Thank you for your kind review I am glad you enjoyed your stay at BEST WESTERN Patong Beach we look forward to welcoming you back in the near future. Regards Jay Penno General Manager

"Great service"

5
13/10/2016

For first time travellers to Phuket it was great to stay in an hotel where the staff were wanting to help us enjoy our time there. We cannot recommend the service highly enough. We had a problem with our email server and general manager Jay went out of his way to help, calling in his IT manager to solve our problem which was not related to the Best Western. Following Jay's advice we had one of the best meals at an eatery he told us about. The chilli paste clams were outstanding. Thank you and congratulations on making our stay memorable.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alex and Marita W, Was a pleasure to meet you both and glad everything with your flight tickets went off without a hitch, great to hear you enjoyed the restaurant and the clams I find myself down there 3 times a week just for those clams. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great place to stay"

5
12/10/2016

This hotel is in good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. Swimming pool at rooftop which is nice. I stay at superior Room, 1 Queen Bed, Balcony City View. So far all ok and i really like this hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear SitiN86, Thank you for your review and if there is anything I can help you with please feel free to contact e directly. Thank you for staying at BEST WESTERN Patong Beach. Regards Jsy Penno General Manager

"Everything Great"

5
11/10/2016

Excellent service and very attentive staff from the bell man right up to the GM, I original booked for one night and extended my stay to 8 nights as the hotel was perfect in the best location that accompanied with the personal service given by all the staff the place cant be beaten

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear markmccurry2016, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Amazing"

5
07/10/2016

The hotel was lovely we enjoyed it so much!! The pool is very nice and rooms are great clean and comfortable. Best location. We are vegans and the chef every morning made us special food was delicious. The manager and the crew are so kind and helpful. Highly recommended!!!! :)

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear kelli l, Thank you for your review and I am glad that you enjoyed your stay happy to help with the food, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Great Holiday "

5
05/10/2016

We really loved staying here we normally stay down at Patong beach but this hotel was just a short walk to shopping Centre,Bangla road, beach and much more with taxis available 24/7 they have a great roof top swimming pool and free Wifi. The breakfast,Lunch and Dinner are amazing too.They also have a bar and live music .We celebrated our 20th wedding anniversary and my husband had asked the manager about a suggested restaurant for us the staff arranged a beautiful restaurant and a fantastic view at 9th Floor roof top restaurant it was incredible we will definitely be back and recommend this hotel thanks to Mr Jay Penno and all the staff for a memorable holiday

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Narelle J, Thank you for taking the time to review our hotel and I am glad that you enjoyed the restaurant it is one of my favorites and a hidden gem in Patong, I look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"6 day stay"

4
30/09/2016

This hotel is in a very good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. They have a outside bar at the front which is really good to sit out and just watch the world go by ..beer about 100 baht. The only downside to this hotel is the small rooms but all in all a really nice hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear happydaysBournemouth, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach. We look forward t welcoming you back again in the near future. Kind regards Jay Penno General Manager

"What a great place to stay."

5
29/09/2016

What a great place to stay. All the staff were exceptional and always greeted you with a big smile and nothing was too much trouble. As I have a leg injury the Front Office Manager and Aoy the head housekeeper went to great lengths to soften the bed and make my stay more comfortable. Pakru (driver) always gave helpful suggestions on things to see and do in Phuket and his driving was excellent. Breakfast was varied, plentiful and a great start to the day. The egg chef cooked the eggs, omelettes and fried bread. The waitresses at breakfast remembered and bought a cappuccino to my wife everyday without asking. The room was exceptionally clean and the air con was cold with individual controls. A big thank you to the front desk staff and security for promptly stopping excessive noise from a large tour group ensuring a good nights sleep. The gym and the pool were added bonuses to our stay. I would highly recommend a stay at the Best Western Patong Beach

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Gary C, Pleasure to meet you while you were with us always good to meet a fellow Melbourneite, glad I could have been of assistance and thank you for your kind words regarding my team. If there is any future bookings I can help with please feel free to drop me an email when you decide to come out again. Look forward to seeing you again at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

"Very Good Locaation, Friendly staff"

4
28/09/2016

Ive stayed here for 3 nights , it was very good experience. the hotel is 5 minutes walking to the shopping mall. nearby are many arabic restaurants plus the thai seafood big restaurants and 7/11 .. rooms were clean well maintained. breakfast is 5 of 10

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Ali A, Thank you for your review I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Wonderful Holiday"

5
27/09/2016

This is my second visit to this hotel and once again I have found it to be just what you need for a trip to Patong. The hotel rooms are immaculately clean, the staff are very friendly and obliging and go out of their way to accommodate any of your needs. The features here that continue to impress are the roof top pool, with it's bar, the extensive breakfast buffet, and of course, Mana Smokehouse Restaurant. I have eaten in this restaurant a couple of times and what a treat to find something different in Thailand. Great smokey ribs, burgers, hot dogs, plus an enticing array of house specials, and the wedges are to die for. There is of course a second menu if you choose to follow the local Thai flavours. What surprised me most is the inexpensive cost for this type of food. Cheaper to eat here than at the markets. The hotel is a great $ value hotel, very close to the very large Jungceylon shopping centre and all the interesting markets and beaches. I will certainly be putting this hotel on my 'to stay places' for future visits.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kaye_A132, Great to have you back in the hotel again and I am glad we keep up with your expectations on your second stay, thanks for the review on the food and your feedback regarding the new Smokehouse menu, we look forward to having you back at BEST WESTERN Patong Beach for you 3rd visit. Kind regards Jay Penno General Manager

"Had a fantastic stay!"

5
25/09/2016

This is a great hotel to stay in! The staff were exceptionally helpful, the breakfast buffet was always delicious & we had a really enjoyable night in with room service too. The kids really loved the rooftop pool & they loved feeding the Koi fish each morning! The hotel facilities are really good & the rooms are so clean. The staff are just lovely, even remembering our breakfast preferences. We loved staying here it was really central to lots of restaurants, shopping & the markets without being noisy at night! Thanks Best Western Patong Beach, we will be back!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rachel F, Thank you for your review and I am glad you and your family had a good time with us, it was a pleasure to meet you all and I hope to see you back in Thailand in the near future at BEST WESTERN Patong Beach of course. Kind regards Jay Penno General Manager

"Great location"

4
25/09/2016

Hotel is lovely, very clean and great facilities. Room was lovely and restaurant also nice, breakfast buffet was excellent. Hotel is in a good location, five minute walk from the beach and a two minute walk from Bangla walking street, the Main Street for bars etc which is definitely an experience! Saying that, the hotel is very quiet even though it is so close to a busy area.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Zoe W, Thank you for your ind review and we are glad you enjoyed your time with us at BEST WESTERN Patong Beach, we look forward to welcoming you back to Phuket in the near future. Kind regards Jay Penno General Manager

"Clean and Comfortable "

4
17/09/2016

We booked our hotel here during our holiday in phuket. The room was amazing we have the view of patong where we can see the beach. The hotel was very accessible to restaurants and to bangla road. The food choices for the breakfast was amazing. The staff at the front desk were very helpful and nice. They always assure that if we are ok and fine. Thanks to the team of best western for making our holiday so happy and wonderful. cheers ????

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jarious R, Thank you for your review and I am glad my staff made your stay all the more pleasant, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great place to stay"

5
14/09/2016

We stayed here for 3 weeks. The staff were professional & friendly. In the mornings, breakfast was prepared by Chopper, who went out of his way to accommodate us, along with the rest of the kitchen staff. Sareena was also a happy & cheerful person to see every morning. On the 7th floor you'll find the rooftop infinity pool which most of the time during our stay, had the bar attended to by Apichat He called us by name after our first day & he never forgot them during our stay. Pakru greeted us many times on our return to the hotel & always asked about our day/night. We also had the pleasure of meeting the GM of the hotel, Jay, & as an Australian, like us, he went out of his way to make us feel welcome. The hotel is in a great, central location & is close to everything in Patong. We'll be to stay here again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear acoo1610, Thank you for your kind review and I am glad you enjoyed your stay with us, you have my contact details and if I can help with any future arrangement's please feel free to email me directly, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great Great Great"

5
12/09/2016

Great value Great location Great comfort Staff are very friendly and helpful. Check in was easy as. $55 AUD a night with breakfast is a steal. There is a great range at breakfast and plenty of seating. Wifi is reliable and strong. The rooms are modern and well maintained. Bed linen and comfort is amazing. Safe and mini bar. All the usuals. Location is king. Very quiet and no construction nearby at time of writing. Diagonally opposite the hotel is the street that leads into Bangla Road which is a block away. 10 minute walk to the beach and plenty of shops and restaurants nearby. The rooftop pool is nice. The gym has a limited selection of Dumbbells up to 20kg. Good modern dual cable rack and a flat/incline bench. Enough to get you through. Location and value is right here: Boom

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear harrytrekking, Thank you for your review and I am glad you enjoyed your stay with us, if I can help with any future bookings please feel free to drop me an email directly. Appreciate the feedback especially from a fellow Australian. [email protected] Kind regards Jay Penno General Manager

"Excellent Value for Money"

5
12/09/2016

Had the pleasure of meeting Jay Penno, the GM, as my wife and I were checking out yesterday morning at this property. If you are a first time tourist like us, or someone who wants to see the vibrant nightlife of Patong's infamous Bangla street - this is definitely where I would recommend staying - it's a 5 minute walk away so you don't deal with the noise, but close enough to walk home comfortably at night. All the restaurants and bars are right around the corner, and the beach is a 7 minute walk away. Taxis, scooters, pharmacies... you name it, all a stone's throw away. The hotel is surprisingly good for the price - room is of decent size, and the bathrooms come with rain showers. Breakfast is included, and it's decent. The rooftop pool is definitely the highlight, with a nice bar to go along with it. Hotel provides beach towels, room service, complimentary water everyday, simple check in and check out. Value for money, it's unbeatable in Patong - we looked at several places before we chose this one.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Khurram A, Pleasure to meet you that morning and I hope your return travels went with out a hitch, thank you for you feedback and we look forward to welcoming you back to stay with us again in the near future. Kind regards Jay Penno General Manager

"Good and Value for Money. centre for all fun and shopping malls"

4
10/09/2016

Stayed one night. Room size is reasonable OK. All amenities provided. Wifi is very good. Lobby is medium and check in is very fast. Breakfast is not so excited but comfortable. It is for budget and family hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Muralikri... P, Thank you for your review and I m glad your enjoyed your stay with us, we look forward to having you stay with us again in the near future Regards Jay Penno General Manager

"Satisfied"

4
09/09/2016

Stayed 4d in this hotel. Clean, quiet and very gd loc. 2min walk to jungceylon mall, 10 to banglard and patong beach. U get what u paid for. But one thing, We were out in the morning on our last day, came back 11.45 and room was locked which prompted my hubby to go down and settle. They gave us 30mins to pack all up, so rush but manageable, I understand that they were fully booked as the recep.told me and it's not possible for a late check in. Breakfast was fine, although the same all throughout our stay. Run out of egg on our 2nd day, waited quite long to replenish. Overall stay was good. Will probably stay and recommend. Thank you for being our home for 4d

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Emmy B, Thank you for you review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, in regards to you being locked out of your room we have a very good security system that applies both in the rooms and in the elevators and it will not be the case where we have "locked your door" it will just be the card and the expiry time that is programmed into it. Sorry if it was a bit of a rush however you are correct we are fully booked a lot and managing room inventory can be challenging. We look forward to have you stay with us again Kind regards Jay Penno General Manager

"Good for a price"

4
28/08/2016

This place has a pretty good value for your money. Rooms are clean, roomy and beds comfortable enough. Breakfast is not exciting and the neighbourhood is little shaby as well but at least you are close to all the action in the center of Patong beach.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear phouska, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good location, Helpful staff BUT..."

4
23/08/2016

Stayed at the hotel for 6 nights. Rooms are decent size so are the washrooms. Hotel has a medium sized lobby. WiFi inside the rooms worked well. Air conditioning was perfect! House keeping did a fair job as well. Sometimes there were stains on towels but they were quick to replace them. Location is central. 7 eleven : 3 minutes walk Money changer: right in front of the hotel. Jungceylon mall : 6-7 minute walk Bangla road : 8-10 minute walk Patong beach: 10-12 minute walk Gym is on the top floor and it's decent. Buffet breakfast was ok. Staff unable to fully understand or speak English but we managed. Santosh did a good job in checking us inn. Pam needs English classes! Ploy was quick to assist whenever needed! Two negatives: 1) Marisa the tour desk girl sent me in a completely wrong location upon asking her about thai airways office. Asked her to get me their phone number off the Internet and she denied & said "cannot". Weird. For everyone reading this, thai airways office is located in phuket town. There is NO thai airways office in patong area. Told the general manager about this incident and I learned that the tour desk lady isn't his employee. So guys be careful of what u ask the tour desk lady at the hotel! 2) there were many families with kids staying on our floor (4th) and we were woken up every morning by kids noise around 7am. Moreover, Walls of the rooms are too thin, one can literally hear the slightest of noise in the neighbouring room. Overall, hotel is ok. Recommend to solo, families, couples or even a group of friends. Being an ihg member, I would prefer one of the ihg hotels for my next visit to patong but recommend best western hotel to tourists on a budget.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear REEPERR, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"central area"

4
23/08/2016

this is a very friendly clean hotel with a good breakfast close to bangla walk about 300m away and patong beach at end of bangla rd the night market is about 80m away from hotel where you can buy the best seafood cooked in front of you for very cheap best western hotel offers tours to all islands and have a fantastic well maintained rooftop pools as well as airport shuttle would recommend this hotel to anyone who never been to Patong

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear samodien, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"great location, great price, ok breakfast buffet."

4
21/08/2016

this hotel is only a few steps away from Jungceylon mall, a few more to the beach, not bad. the hotel itself is well kept. relatively new and really really good for the price. the breakfast buffet is ok, they have everybody covered, sausages and ham for the meats, they have pasta, soup, omelettes, bread, pancakes, cereals and more. stayed there for 4 nights and nice staff. highly recommended for budget families, its not going to be luxury but it seems pretty decent and clean. they have a pool and gym on the rooftop which to me is a plus.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear ericlim77, Thank you for your review and we are glad you and your family enjoyed the hotel, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Unflexible poorly managed hotel."

2
17/08/2016

One of the worst hotel chains (pardon me for damning all the other BW hotels) but the staff are totally slow, uneffective as well as the total lack of being customer oriented. As expected of a hotel chain, there simply wasnt any form of communications for a request on an early checkin raised. It was kept quiet and only told upon arrival. I wouldnt even compare the IHG/ Accor standards with them. True to the saying, u pay peanuts, u get monkeys!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Scott N, Please drop me an email so we can work out what has happened here and if an early check in was your only issue ?? I need to know how this was communicated to us and where we had our communication failure, we are one of the busiest hotels in Patong area so sometimes if the occupancy is high early check ins are unavailable. I understand that you requested an early check in and we do our best to accommodate but it is still a "request" Just as a point for your next trip if you need to guarantee an early check in then may I suggest that you book the previous day to insure that the room is ready on arrival which most of my guests that have overnight flights do. My email address is below and I would appreciate if you could drop me an email so we can discuss. Also as we are a Thailand hotel the term "Monkeys" is a very insulting one and should not be used when referring to my staff [email protected] Jay Penno General Manager

"Great location, poor soundproofing "

3
13/08/2016

The hotel location is 200m from the best night market: Ban Zaan (delicious local food stalls, clothes and gadgets on sale every night). Also a couple hundred metres from Jungceylon shopping centre, and central for most of the exploring around Patong Beach. Breakfast buffet was delicious with exceptional variety. Staff were courteous and always helpful. Roof top pool was ideal. Only negatives would be: The rooms have adjoining doors (with the next-door room), and although this remains locked, it is paper-thin, so you can hear everything that your neighbour says, does and WILL be woken up when they start moving around.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kim A, Thank you for your review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Great place to stay, excellent location"

5
11/08/2016

Best Western Patong is one the best to stay in Phuket. Its located at a walking distance from the Patong Beach and Bangla Road. Lots of options to dine around it as well. The rooms are clean and big too. The breakfast spread was amazing. Would love to stay here again. Wifi was free and speed was good. It also has a roof top swimming pool.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear mgprabhu, Thank you for your kind review and we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great location and average food"

4
08/08/2016

Best Western is a pretty hotel that is located a 10 minutes walk from Patong Beach but still in the middle of the busy city. Rooms are of decent size, very clean and well-maintained. My favourite thing about this hotel was the infinity pool on the 7th floor from which you can watch the crowded streets. My only complain was the restaurant- firstly, the breakfast buffet was very limited and did not offer a wide variety of food. Secondly, because the noodle station is in the middle of the restaurant, our clothes, hair and skin smelled like fried noodle every morning so be mindful of that. Overall- a good choice for not extremely picky eaters.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alicia847, Thank you for your review your comments are well noted, we look forward to having you back with us in the near future. Regards Jay Penno General Manager

"Excellent "

5
05/08/2016

We stayed a family of 4 for eleven nights. The room was spacious and well maintained. The cleaning was excellent. Our kids loved the pool area and in the after noon the rooftop infinity pool is beautiful. The location is perfect and there are many restaurants and local markets nearby. Also close (300 meters)to the biggest shopping mall. There is a travel agency in the lobby and the front desk staff are friendly and helpful. We ordered room service, which was quick and tasted good. The breakfast was good and there was something for everyone, our kids especially enjoyed the pancake machine. All in all a very good hotel to stay at and we will definitely stay here again!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jeepen2014, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Best Western patong beach"

4
04/08/2016

It was a 45 min drive in a taxi to reach this hotel.We checked into the hotel at 10.30p.m. Room was good and neat.But no welcome drink or anything.There was a kettle in the hotel and a mini bar.But they charge extra for the mini bar.House keeping service was done daily.Bagla road and Patong beach is only 10 min walk from the hotel.So many shops and travel agencies are near by.So we could book taxi easily .sight seeing package was also reasonable in the near by travel agency.Swimming pool was good but it was in the roof top.So should be careful while taking kids.Breakfast is too good.So many varieties of food.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear sujithajijoe, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"5 Star Experience for 3 Star Price!"

5
03/08/2016

Really nice hotel and really close to the shopping centre, Bangla road, walk to the beach. The staff were really amazing! From Ice who checked us in to the housekeeping staff who say hello to us every morning. The General Manager was kind enough to say hello to us during our stay and find out whether we were having a great comfortable stay with them. The room was clean and the hotel in general. Breakfast was amazing. Had planned to stay for 5 nights but quickly added 4 more! The price was very pocket friendly, lower than I had expected. I would 100% recommend anyone who would like to stay there. Thanks so much Best Western patong for making my holiday memorable.” Kob khun ka!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sonya A, Thank you for your review and it was great to meet you when you were here, I must say it is refreshing to met someone with such a nice disposition. Thank you for choosing BEST WESTERN Patong Beach and we look forward to welcoming you back in the near future. I have listed my email address and if there is anything I can do for you or your friends traveling to Phuket please feel free to drop me an email. [email protected] Kind regards Jay Penno General Manager

"Very nice hotel"

5
03/08/2016

Hotel room is neat and clean and the bed is very comfortable. Infinity pool overlooking the city and all the staff is very helpful. Breakfast in the mornings are good and they have a great variety. Hotel is very close to mall in patong and everything is within walking distance.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tiaanvs, Thank you for your kind review and I am glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to having you stay with us again in the near future. Kind regards Jay Penno General Manager

"Neat and comfy hotel by patong beach"

5
03/08/2016

Located very close to bangla road and the big shopping mall. Bed is comfortable and the bathroom is clean. The breakfast has a lot of variety and good value for money. The wifi is very good and seems to work well all the time. The infinity pool is beautiful and you can order food and drinks at the pool to enjoy. Overall a very good hotel!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 52caycef, Thank you for the review and I am happy that the hotel was up to scratch, we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. Kind regards Jay Penno General Manager

"Probably one of the best hotels in whole Phuket"

5
02/08/2016

The hotel is located near all of the things you need shopping mall , reaustaraunts , beach , party street , food market all what should I say 5 - 7 minutes great location , very clean , great housekeeping , bed is very comfy soft but I would like a better pillow , and also staff is very good and professional especially Udomsak bell boy , and also Jotard girl in the rececption but they are all very good friendly people very caring for this money highly recommended from my side 1000 % of love to Best Western Patong also the staff...!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Hálfdán Þ, Thank you for your review and the headline "Best hotel in Phuket" I appreciate the sentiment, we are glad that our service warranted such a comment. I look forward to welcoming you back to BEST WSTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Better then expected"

5
01/08/2016

Stayed here for 3 nights in July 2016 rooms are bright and fresh looking, great shower and right bang in the middle of everything, its about 5 mintes walk to Bangra road so no need to taxi home each night, there are plenty of places to eat, staff are friendly, would and plan to stay here again, its classed as a budget hotel but I would say this is a 4 star with value for money

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jollyhols2012, Thank you for your kind review I am glad that you enjoyed your stay in BEST WESTERN Patong Beach, please feel free to contact me for any future travel requirements that you may have my email is as follows. [email protected] Kind regards Jay Penno General Manager

"Good Hotel"

4
26/07/2016

The hotel is located near the shopping mall and about 15 minutes walk to patong beach. Close to traditional market as well. The room is not that big, infact, a bit cozy. The corridor to the room lack of light especially at night. Breakfast menu need improvement.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Benny G, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Fun Trip in Patong, Phuket....Nice Hotel...Location is good...Guest Charges are very high"

3
26/07/2016

It was a 4 day trip to Thailand with friends. I stayed two days in Patong, Phuket with one of my friend. If you want to visit Phuket, stay in Patong area which is around 45 mintues from the airport. Individual taxi is expensive @ 800 BHT you can take a sharing Van/Mini Bus (12 people) which is also very comfortable & cheap also @180 BHT & it will drop you at your hotel doorstep. Patong is a happening area of Phuket. Beaches, lots of Hotel options, good message parlors, night life (Bangla Street), Night Clubs, Thai Boxing Stadium are within 200-1000 mts from the hotel. Hotel is nicely located in the heart of Patong. Guest charges are very high as much as 1000 BHT without any negotiation. Swimming pool is at 7th floor, no smoking is allowed in hotel rooms, you can go to the pool area for smoking. Nice view of mountains from the pool side. Very limited food options for Vegetarians,you can go to berger king (200 Mts. from the hotel) for vegetarian burgers. Mc Donald don't keep any vegetarian in their menu. Must try some fresh fruits available on streets. Overall a nice trip......worth mentioning a evening show "Fantasia" 1600-1800 BHT (Including meal) & Trip to Fe-Fe island by Small cruise 1200 BHT. Take the upper deck for view, Do not forget to have your cap or hat, Slippers & glasses & Camera.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 74ajay2015, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Glad I found this HOTEL!"

4
18/07/2016

We arrived in on a very late flight from Korea, but got checked in smoothly with a nice comfortable bed and room. We stayed in room 409 on the 4th floor towards the back which was away from all the noise in the front which helped a lot. Had a little issue in our shower but I must say Jay (general manager) resolved/handled the situation very professionally which tells you how well managed the place is. I will definitely be staying here again especially since the WiFi was so fast/strong and the main strip bangla road is steps away. The breakfast was so good so don't miss out. Room gets cleaned very well, and it also has a safe to store your valuables in. The only issue I had was being able to hearing everything from the people in room next to us and the loud noise in the hallways, also the toilet and shower could use a good scrub.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Gawtti, Thank you for your review and I am glad that we were able to resole your issue quickly we here at Best Western Patong Beach love it when any problems or issues that our guest encounter (as we know the world is not perfect) is communicated to either me or my staff for that quick resolution. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great little find near the action !"

4
16/07/2016

I stayed at this hotel in May for around 10 nights and must say It felt like home. The Room I had was lovely and quite modern which was nice being in Phuket. Ok the second night I had the neighbours from hell arrive and the hotel moved me to the next floor without any trouble.i would definitely recommend this hotel for location and the nice little rooftop pool it has which I didn't get to use much as it was rainy season ( sigh ) ! I will definitely be returning to this hotel in December when I return for my second visit when the weather is hot :) I would also recommend making a left turn outside the hotel and about 500 yards is a night market were you can sample the finest delicacies of Thai cuisine ...superb market !!! Good Points : Staff are great , Location , Modern rooms , Hot shower , rooftop pool , cleaning staff , Breakfast , Room service , free scooter parking . Bad Points : Gym needs improvement , laundry service was very expensive , Room service food could be better Apart from that I loved the place and can't wait to return .... See you in December !!!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear James M, Thank you for your review and we look forward to welcoming you back in December, if I can help with future booking please feel free to contact me directly. [email protected] Regards Jay Penno General Manager

"Excellent Buffet, Service, Cleanliness, Security, and LOCATION, LOCATION"

5
11/07/2016

Best Western Patong Beach is a stone's throw away from Jungceylon, a mecca of shops, the biggest there. It's priceless when your phone dies in a swell of salt water ... as mine did the day before you fly out, and level 3 of Best Western Staff made sure I got the help i needed. Level 3 of Jungceylon IT wizes fixed my phone that same night, before I was due to fly the next morning... unbelievable. The BW team looked after me throughout my stay... from breakfast, to towels, to maps, directions, which beaches are clean, swimmable, food tips and more. Most importantly its up the road from the Muay Thai Boxing Stadium and Bangla Road, an experience not to be missed at least once on the Island and within a few minutes walk from BW Hotel ... helps when you pot drunk! Thank you to the team at BW for making my three day stay in Phuket seem so much longer ... safe comfortable and super fun!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rita L, I am glad you enjoyed your stay with us and I am happy that you enjoyed yourself in Phuket, we look forward to welcoming you back to stay with us again at BEST WESTERN Patong Beach and if I can help with any future needs please feel free to drop me an email on. [email protected] Kind regards Jay Penno General Manager

"Lovely place to stay"

5
11/07/2016

We stayed 5 nights in this hotel.Rooms were clean staff were friendly. The room service and hotel restaurant prices were extremely expensive cosidering the fact that a large shopping centre is very close by with about 30+ restuarants . Everything was the exact same as in professional photos. we would go back again for sure.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kamila T, Thank you for your review and we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Comfortable stay "

4
05/07/2016

We started at best-western Patong beach hotel for two night and it was a very good experience, rooms were clean the ambience was excellent spacious rooms with all basic facilities, mini bar, fridge, safety locker etc. I would recommend travellers to stay at best western to feel the experience when you visit Phuket.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 464ananthb, Thank you for your kind review I am glad you enjoyed the hotel and the facilities, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Kind regards Jay Penno General Manager

"great Location"

5
04/07/2016

I traveled with my brother and a friend of ours. the hotel looked like brand new. everything clean and neat. "Ice" the front office agent is a very helpful guy. breakfast was to much laid out for Asians, Europeans will have a hard time. Very good location, in the middle of the city very near to everything. rent a small bike and u,ll be able to explore everything in an easy and fast way.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear I-Kindsvater, Thank you for your kind review we are glad you enjoyed your stay at BEST WESTERN Patong Beach. I look forward to welcoming you back to Phuket in the near future. Kind regards Jay Penno General Manager

"Clean, but disorganised "

3
27/06/2016

We checked in and were given a key to the room, we entered and the room had dirty dishes and no bed sheets- it was obviously not ready for anyone to stay in. We went back to reception and were given another room- the second room this time was full of luggage and was clearly someone else's room. This angered and worried us due to the fact that staff could have gave this key to a person that could have taken the suitcases, or even disturbed a family. The staff apologised about this and third time lucky we were given a clean room, with a great size bathroom. The location is amazing and it close enough to night life and also quiet at night time. The swimming pool on the roof was a great treat. I would stay here again, everyone makes mistakes but the hotel was great value for money

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear miniyvonne, No excuses here but sometimes these things happen but I assure this is not the norm, you may have been caught up in a group check in, I am glad that you enjoyed the hotel and I hope we get you back again. My apologies for any inconvenience caused and if I can help in any future bookings please feel free to contact me directly on [email protected] Kind regards Jay Penno General Manager

"Gud stay with comfortable beds!"

4
22/06/2016

I would like to say that this hotel is likely to be a fantastic budjet hotel.the room is very clean and the staff is gud enough to help with those needed things. The location is very strategic which is acsessable to all places such as restraunts,convinient stores and malls..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear syahirah0707, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Value for your Buck"

5
20/06/2016

The hotel with its friendly and helpful staff that have a good command of English, its clean and simple accommodation within a few minutes walk from the shopping and nightlife, yet just far enough from most of the bustle! have made my stays here enjoyable. Don't want all the high end..... this Hotel offers great value for your money.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear makaira88, Thank you for your review and I am glad that my staff looked after you and the hotel was up to scratch we like to pride ourselves on 5 star service at 4 star prices. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Wonderful Experience"

5
19/06/2016

I have stayed in Best Western PATONG hotel twice , and this is my Third Time. This hotel has the best location and has the best facilities . The Staff at this Hotel provides the perfect excellent service. I have been every year to Phuket and this hotel is the best. The excellent staff here makes you feel like home.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Derrick T, Glad to have had you back again and glad your stay was up to par again, we look forward to seeing you back at BEST WESTERN Patong Beach again very soon. Kind regards Jay Penno General Manager

"Nice hotel."

4
19/06/2016

Stayed here for a night during a recent trip. Very nice set up. Liked the all white theme color of the whole resort. Conveniently located in Patong. Not by the beach, but very close to major attractions in Patong. Jungceylon Mall is just a few steps away, Bangla Road is not too far as well. Not as hectic or crowded as compared to hotels on the beach side or the other road. Staff are friendly and helpful. Good English makes is easy to communicated. Breakfast were acceptable. Would return to this resort one day.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear TravellingMelayu, Thank you very much for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Clean and comfortable"

4
17/06/2016

A straightforward hotel that is neither beach hotel nor resort. It provides simple, clean accommodation of a modern standard. It is conveniently located for shopping and is only a short walk down the street that plays host to Patong's nightlife. There is a pool on the roof. Breakfast buffet was adequate and fresh. If you are just looking for somewhere to sleep, this is the place,for you. If you want the resort experience, there is plenty of choice in and around Patong. If you are coming to Patong on a family holiday it is probably best to avoid Bangla Road, with its bars and sex shows, at night.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear LooksWest, Thank you for your review and we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"A pleasant stay !"

4
13/06/2016

The hotel is located very near to the most happening place in Phuket, "Bangla Road"... The hotel is very accessible to the night life area and many local markets. Budget stay. Unfortunately I left my book- "The Fault in Our Stars" by John Green which I realized only during on my way to the airport. The hotel room service guy also didn't check properly as he would've returned the book to us if he had thoroughly checked our room before we settled our bill. So be cautious of your things and do ensure you've collected all your belongings before you leave the premises as you're not guaranteed by the room service staff who ensures final check just for a sake.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Vibha333, Thank you for your review we appreciate your feedback and I hope you can find another copy of your book if you would like us to send it to you at home please feel free to contact me directly, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Great value, perfect location"

4
08/06/2016

Great location, very close to everything. At the time of booking the price was very reasonable stayed 11 nights for about AUD $50/ night. Stayed in a superior room with city view. Must admit the hotel's balconies are ridiculously small,not sure why they even there as you can't even sit out. More so a spot for smoking:-( The room.is spacious plenty of room for 2. The only downfall was the bathroom it was flooding and even though reported it at reception nothing really happened...toiletries were missed to be replaced quite a few times and missed towels here and there but nothing major they wouldn't be able to.fix. more just an oversight by staff. The pool: open in the morning bit you can't get towels til 11 am. I mean right on.the spot 11 even if the staff is up earlier you have to wait. Its rather funny. They should add it to the rooms instead as seen.in other hotels. Gym is good with a great view, we used it daily.breakfast is of good value. The staff is very courteous but not in your way. Any request is accommodated. Seen better egg- stations in the past, but upon requesting anything you get it. Instead of pancake machine should be made at the egg station too. Overall great hotel, great bed, good sized room. Good location. We stayed in Paring 3 times before would definitely come back here.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Anid J, Thank you for your review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"GOOD... UNTIL THE HOUSEKEEPER NEARLY SAW ME NAKED..."

4
06/06/2016

Our forth hotel in Thailand, first in Phuket. We managed to get this hotel for £28 per night (booked for two nights) we tried to book online for further two nights but the price had doubled (I tried asking at reception and she just told me the hotel was full... I believe the Internet somehow) This place is a great hotel at £30 or so a night, it's not worth £57 judging by the hotel we've gone to next in Patong which was also around the £30 mark. The staff were very welcoming on arrival, and the check-in process was very simple and easy. The room is of a good size and the bathroom is really nice. The entire hotel is spotless. We were on the 7th floor (best floor to be on as it's the same floor as the swimming pool & the gym) We looked at getting our laundry done by the hotel but it was around 10x more than the rest of the tourist offices were asking. A shirt cost more to wash with them than 1KG of clothes elsewhere. The pool is small, it has a bar with staff available for the majority of the day as well as complimentary towels. Despite the pools size while we were there it was very quiet only ever two other couples around so that was good. On our second night we went back to the room around 4pm, the maid had been and as I'd been in the pool I decided to get a shower before having a nap. As I got undressed there was a quick knock at the door, a buzz of the card being highlighted at the door and within a second the door was open. It took my parter a good fifteen seconds to try and get the housekeeper to leave. The entire room had been serviced so unsure what she was coming back for, and very lucky that I was where I was and I wasn't alone otherwise it could have been very embarrassing. Previously we've expected staff to knock and at least comment and wait a few seconds before attempting to enter the room. On our day of check-out they were doing some work in the lobby area. It was around 10 past 11 and we wanted to try and get some lunch from the hotels restaurant / bar. They explained lunch wasn't served until 11.30am and that we couldn't wait in the restaurant until that time despite it being empty and the whole lobby area being in up-raw as they tried to retile the floor - instead we left for our new hotel. My final comment on this hotel would be its location. While very convent for the shopping centre, Bangla road and the beach it does require you to cross a road in front of the hotel which is probably the busiest road in Patong. There's four lanes of rapid traffic, hundreds of scooters and motorbikes that literally don't have a care in the world. Regardless the time of day it's like playing chicken with your life!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear TheMiniMillionaire, Thank you for the review and the feedback and I do apologize if our housekeeping staff were a bit over zealous in entering your room I am glad no harm was done, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good location and decent rooms"

5
30/05/2016

Onty a few minutes walk to Bangla road and a ten minute walk to the beach. Breakfast was decent, the usual fair. Rooms were modern and clean. Reception staff very friendly. Those of you planning on bringing guests back with you they have a 1000baht joining fee.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Michael D, Thank you for your review we are glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great location"

5
29/05/2016

Spent four nights here accomodation really superb very clean freshly painted , staff very friendly excellent location close to great shopping and restaurants. Roof top pool really good with a bar there as well . Gym also up top with great views. Australian General Manager very helpful with recommendation of restaurants and shopping and what beaches to go to .

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Geoff, Thank you for your review and we are glad you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jya Penno General Manager

"Excellent memories"

5
26/05/2016

Loved the hotel. Location, staff, cleanliness all too good. Beautiful rooftop pool. Excellent variety of breakfast. Accessible to the beach, has a good mall and cinema in the vicinity. Reasonable. Thank you best western

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tasneem M, Thank you for your review we appreciate your feedback and are delighted that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Excellent hotel"

5
25/05/2016

Lovely stay at this hotel has first class service very friendly staff Excellent location walking distance to everything, close to all shopping, nightlife and restaurants. Rooms are an excellent size , very clean and uptodate. Looks brand new in all parts of the hotel . The foyer is very welcoming and reception is very quick and efficient. Would definitely stay here again

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 352Glenys, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"excellent hotel"

5
22/05/2016

great location clean rooms excellent & very helpful staff. centrally located to walking distance to beach, shopping & restaurants. rooftop infinity pool great bonus & place to relax after a busy day..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Luke o, Great to have you back again and once again glad you enjoyed your stay at BEST WESTERN Patong Beach, look forward to catching up on your next visit. Kind regards Jay Penno General Manager

"The vibe of Patong"

5
19/05/2016

The hotel is located in the middle of Patong and ideal if you want to go out and want to feel the vibe of Patong. It has an outdoor restaurant with excellent Thai Food and friendly waiters. The rooftop pool is nice.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear aroundtheworld0001, Thank you for your review we are glad you enjoyed your time in Patong and at BEST WESTERN, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"best value and staff"

5
19/05/2016

the best value in patong the staff all over hotel were great made the stay well worth it .room always spotless pool very clean and well kept. internet in my room was fine .Really well run thank to a great staff only slight thing to change is what everyone is saying breakfast needs more english style food .thanks staff great stay

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Allan J, Thank you for your review and you feedback re the breakfast is well noted, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Fantastic Service"

5
18/05/2016

Stayed here for 12 nights. Staff were fantastic, they looked after us extremely well. Had full understanding of English so communication was easy. I will certainly go back to this hotel the stay was really good, The pool area is great and well serviced with plenty of shade cover if required. Just need to watch for the poles supporting some covered areas as they are quite low as easily walked into

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Michael W, Thank you for your review and we are glad you enjoyed your stay with us, as I am 6'4'' I feel your pain as far as the structure that covers the bar at pool side is concerned as I have also cracked my head on it as well, unfortunately there are height restrictions in regards to structures on roof tops so that is why it is at that level. It is never an issue if you are from Asia as they clear it by a long way but us tall Australians have to watch out......We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Slept like a log!"

4
15/05/2016

After our flight from Malaysia and a few hours of City Tour we checked into this hotel. It's our first time spending nights in Phuket. The streets were crowded I enjoyed snapping good photos of the Phuket and the beaches. Before catching the early flight (7.30am departure) we had little sleep at home, to hurry ourselves to the KLIA airport at 3 a.m. No sleep in flight to compensate (though I really need it), since the weather were not that good and had several bumps during the 2 1/2 hrs. flight. Reaching Phuket the streets were too interesting to keep my eyes closed. We were wide awake snapping photos of the crowded streets full of people. Shops, people, vehicles, noises coloured the streets. It was later in the afternoon when we finally reached Best Western Patong Beach Hotel. The premise large and clean. Some of the staf spoke good English and are friendly. The lobby and dining area spacious and airy. The lifts several and working well. The beds comfortable and my room was the one facing the neighbouring hotel blue pool. Bedding very comfortable and up to our expections. With lack of sleep we slept like dead logs and almost missed our 'Siam Niramit' the Thailand's Must See Show. The next day we visited the pool at the 7th floor. It is beautiful. No one there except us since the sun was shining well above our heads. We filled the afternoon and night walking and shopping at nearby shops which are numerous nearby. We had cheap durians at the roadside fruit stall across the hotel. We rested well in this good hotel before proceeding to Krabi as our next destination.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Puteriandalas, Thank you for your kind review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach, we hope you have a great remainder of your trip in Thailand and we look forward to welcoming you back in the near future. Kind regards Jay Penno General Manager

"Happy visit there on May 2016"

5
13/05/2016

We had had a fantastic time in May 2016 where we stayed 3 nights. We love the pool on 7th floor and we requested to arrange the room on highest floor and in fact did. The staff are friendly and the breakfast is better than average for us. We didn't have trouble eating breakfast for 3 days and they tried to rotate the dishes. Moreover, we didn't find heaps of group tours around this time which actually brought peace of mind. Overall, we don't find any issues with the property and would recommend. We choose over sleep with me for this property because this would be a better choice and I think it still is. Near to Bangla street and all amenities including Jung Ceylon shopping center where we enjoyed our rest days and coffee. Will visit again.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear NandaLinnAung, Thank you for your review and we are glad that you enjoyed your stay, we at BEST WESTERN Patong Beach look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Very good steak at Mana Smoke house"

4
12/05/2016

Very nice place and very reasonable price for dining. I am a but surprise because the quality of food and service are very good comparing to what I have spent. I really like pork rip with honey dipping, spicy dipping was too spicy for me (but it taste very good) You do not need to worry, they are welcomed all outside guests and the restaurant is located in front of Lobby, very easy to find.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Liebe_Petty, Thank you for your review we appreciate your feedback I am glad you like to new menu in the restaurant. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Mana Restaurant"

4
10/05/2016

Nice place with very good test and reasonable price. Restaurant staff very friendly and very helpful to recommend menu to us. I really like pock chop steak is very smooth with their sauce (few like herb sauce)

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear auchakl, Thank you for your review your feedback is much appreciated. Regards Jay Penno General Manager

"Great location, excellent value with great service!"

5
09/05/2016

Everything was so close so we could walk to lots of places. The hotel was great value for money, very modern & clean. The kids loved to pool, and the hotel staff were always helpful & friendly. Very comfortable stay, would definitely return.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rachel F, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Lovely hotel."

4
04/05/2016

We stayed 7 nights at best western patong beach. Definitely value for money with great service. Central location was good for getting around. Hotel itself is quite new. Our room was on the 5th floor, view wasnt much but the room was clean and very comfortable. Breakfast was great, huge variety to choose from. Highly recommend this hotel.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jay N Kel B, Thank you very much for your review I am glad that the hotel exceed your expectations, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kid regards Jay Penno General Manager

"Great Stay at Best Western Patong"

4
03/05/2016

Great stay at Best Western. The room was comfortable and clean. The pool area on the 7th floor is amazing and it has great views of the city. The hotel is very central and we walked almost everywhere. It is about 2 mins walk from the Banzan night market that has great food options. It is also 2 mins walks to Jungceylon Mall and about 5 mins walk to Bangla Road (walk through the mall for short cut route). But the best part of the hotel was the staff. They were so nice and helpful. Especially Angie who went out of way to make us feel welcome and help us with whatever we needed. More hotels need staff like her. Only complaint is that the wifi in the room was not very fast

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear AdrijaD, Thank you for your kind review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"A Memorable Songkran in Patong"

4
01/05/2016

Thank you Mr Penno for the generous industry rate for us despite during Songkran high season. Even we did not have the chance to meet, your kind gesture will always be remembered. Our reservations was then professionally being handled by Paew. The van driver was waiting for us the airport as scheduled. Check-in was a breeze even though reception counter was quite busy with other guests. One out of three rooms wasn't ready but it only took 15 minutes for the Housekeeping to prepare. Two of our rooms were facing a building block which looks like a staff quarters. We tried to ask sweet Patty at the Front Desk for room move (facing swimming pool of another resort condo) but due to high occupancy, it was almost impossible. A Maintenance staff was quick to fix blockage of shower drainage in my room and loosened hand bidet in another room. We like the complimentary bottled water on the pantry cabinet but they weren't being replenished if we don't finish up the whole bottle. Same goes with the bathroom amenities i.e. shower gel and shampoo. Pakru at the Concierge was helpful and provided us with plenty information. We also would like to commend the girl with glasses at the restaurant (name forgotten) - she was always with her smile attending to many patrons during breakfast rush hours. I particularly enjoyed the pancakes which were produced by a self-serviced machine. I would not say Bestwestern is centrally located. Indeed, it is close to numerous shops, eateries, Junceylon and Bangla Road, but a 15 minutes walk to the beach in 33-35 degrees humidity could sometimes be a challenge. Fortunately there's a Scooter Rental outlet just across the hotel - we ended up renting motorbikes for the entire 5 days we were there. Quite a nice swimming pool at the rooftop but a little small - too many people were using it so we did not enjoy it as much. Wifi coverage in our room was somewhat poor, unlike the other two at the opposite end of corridor. Perhaps this is something Mr Penno wishes to improve. All in all, we have had a great time in Phuket. Should our travel plan brings us back to Phuket, we shall definitely consider Bestwestern again.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear KingRomeo, Thank you for your kind review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach it was my pleasure to look after you and if I can help with further travel arrangement's please let me know, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Simon"

5
27/04/2016

Visited the best Western in patong last week for 9 days and thought the hotel itself was the best place I have stayed in.The rooms are very nice and clean very nice reception area and the food was great especially the BBQ styled food. I found the staff to be exceptional and will go above and beyond to make your stay a pleasant one and may I say a big thank you to the hotel manager Jay who was a massive help to me and my friend who had our first visit to patong. He explained very useful tips while out there and places to see also day excursions very big help to us that knew nothing : ) most appreciated for all your help Jay and looking forward to my next visit staying with you again.. very good value for money indeed most recommended......

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Simon B, Thank you for your kind review and it was my pleasure to look after you while you were here I hope you get the chance to visit us again. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and suggesting some more things that you may not have seen on your first trip. Kind regards Jay Penno General Manager

"Value for money hotel"

5
25/04/2016

Very central to major shopping complex, boxing stadium, night market, Bangla Road 3 minute walk and the beach is about 10 min walk. When you go up to the roof pool you wont be going to the beach to swim. Trust me you will love it. The rooms are spacious, shower excellent, and everything you need in a room. Staff are so friendly you want to give them a hug everytime :) Breakfast has good variety for everyone.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear fromdownunder64, Thank you so much for your kind review and we are glad you enjoyed your stay with us and our staff treated you accordingly, if I can help with any future travel bookings please feel free to contact me on. [email protected] We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Best ever rest at Best Western"

5
23/04/2016

Great location, clean well appointed accommodation. Staff very hospitable and welcoming. Will come back again. Tasty breakfast buffet with lots of variety to choose from including making your own pancakes..very novel idea and beautiful tasty pancakes. Dining at the restaurant was superb with tasteful decor, excellent table service and and tasty meals on the menu at reasonable prices. Senior managment most pleasant and friendly during our stay.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear CDC58, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Great Rooms, Services & Restaurant"

5
23/04/2016

We booked a few rooms here the night before Songkran 2016. Everything was smooth from arrival. There's an easy location for unloading luggage and plenty of car parking around the back. The helpful reception checked us in quickly and we were helped to our rooms within minutes of arrival. The hotel has a new menu (the BBQ Ribs are amazing) along with a new lounge area that is very open and inviting. We returned here after our stay for another meal to try the other items on the menu. Make sure you try the Macaroni and Cheese! All of the rooms we booked had free WiFi, really comfortable beds, good size tv's and amazing showers. The water was very hot and the rain style shower head was brilliant to relax with. We got a massive breakfast before heading to the festival. The full buffet style menu had every type of breakfast dish imaginable, and everything we tried tasted fresh. The orange juice had a unique flavour that noone liked but other wise it was an excellent way to start the day. We checked out and were able to leave the car and our luggage locked safely in the hotel which allowed us to all enjoy the Songkran festival. Thanks to Jay and all the team at Best Western Patong for a great night, breakfast and

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Ianc8647, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Best hotel in Patong"

5
23/04/2016

I booked this hotel very last minute after going to another hotel and walking out because it was so bad. This was by far the best hotel we stayed at in Thailand for the price we paid (roughly 30 pounds a night) The location is a 10 minute walk from the beach and a 5 minute walk from Bangla road and the other busy nightlife. The lobby of the hotel is completely open plan and really modern and clean. Hotel staff here were brilliant and worked as quickly as possible to get us into our rooms as I had only confirmed the online booking 15 minutes before and they hadn't received the confirmation from booking.com. The lady at reception gave us different options for our room which Is rare. we opted for a twin room on the top floor with the beds pushed together. This was sorted immediately for us. The rooms really were spotless and I'm quite sure I could smell fresh paint. the shower was really powerful, bed was very comfortable, the view was brilliant, no noise from other rooms, A/C worked very well I could go on all day. The rooftop infinity pool was top notch, clean well maintained sunbeds and sun loungers. The bar has happy hour on cocktails and the food is above average although pricey. I would definitely recommend this hotel if you don't mind spend slightly above average to Thai prices, if you want to spend a few nights in a good hotel then this is the place to be. Perfect for couples families singles or bag packers. would stay here again.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Ben S, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Outstanding Smoke House”"

5
21/04/2016

Great dinner in the city center. My pork rips was really good and the prices not too expensive when compared with similar restaurants. Me and my friend enjoyed a very delicious dinner and felt taken care of. The staff was friendly and attentive. I would definitely recommend this restaurant for American BBQ lovers!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kanita P, Thank you for your review and I am glad you enjoyed the new menu our Brisket and our Ribs are defiantly the way to go I agree, I look forward to seeing you in the restaurant again. Kid regards Jay Penno General Manager

"Good location "

4
20/04/2016

We went to Phuket and ended up booking at Best western Patong, It was perfectly located to where we needed to be. Rooms were good size and very comfortable. Had wifi that worked. We ate at the downstairs Restuarant and food was decent. Would I stay there again? For sure, I've booked my next stay already.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear hungerbuster99, Thank you for your review and I am glad you have decided to be a repeat guest, please ask for me at reception when you check in next time as I would like to catch up again. I look forward to welcoming you back to BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Good food at Mana SmokeHouse"

5
20/04/2016

The smoke beef has a very great taste which is not easy to find this taste in Patong. And also the staffs are so friendly. This place is easy to go as it's on the main road in Patong. My friend and I like it a lot and we will go this place again for sure !!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear ????? ?, Thank you for your review and I am glad you enjoyed the new menu our Brisket and our Ribs are defiantly the way to go I agree, I look forward to seeing you in the restaurant again. Kid regards Jay Penno General Manager

"Great location, clean and huge bathroom"

5
18/04/2016

great choice for party goers, night life and near by patong beach. it was really fun and great experience. we stayed here 2nights in phuket with my friends. the room is really nice, clean, great choice for us, it has swimming pool at the roof top.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jbchic, Thank you for your review and yes if you like to party this is the perfect spot close enough to walk down to party street on a whim and far enough away to keep out of the noisy area if need be, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

"Excellent Stay! Thanks Best Western Patong!!"

5
18/04/2016

Rooms luxuriously appointed and very comfortable and very quiet. Loved the extra big shower head!!! Staff super helpful and excellent English. Love that it's a bit away from the more touristy and seedy part of Patong, while still being accessible to everything. Ate at the restaurant - WOW- smokehouse food at its best, and good prices. Breakfast was lavish - nothing left off the menu and was served till late so no rushing about to get there on time!! The only disappointment was the juice was not very good :-) Hope to get the opportunity to stay here again on my next visit to Phuket ??

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear terrafirma1970, Thank you for the review and I am glad you enjoyed the new restaurant, after launching in April the restaurant is being met with great reviews about the new Smokehouse concept. I hope we get the chance to look after you again and if I can help with any future travel arrangement's please feel free to email me on. [email protected] Kind regards Jay Penno General Manager

"Ideal"

5
17/04/2016

BW Patong is a home away from home. Perfect location and friendly service. There American style restaurant hit the concept perfectly. Make sure to check out the roof top pool. Can't wait to go back Very personalised service from the GM and all staff happy to assist with any needs. Airport transfers well priced. Great job!

"Location"

3
16/04/2016

Location is the selling point of this hotel. Staff were friendly and the check in was smooth. Rooms are average and the beds are small. Bathroom is good with a big shower. At breakfast we had the feeling like sitting inside a chinese tour bus without aircon and try to enjoy with a to loud group. Check out need to long with 15 min.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Lieschen G, Thank you for your feedback and yes at the moment we do have some Chinese tour groups and breakfast can be a bit "Hectic" to say the least please be advised this is the trend right throughout Phuket/Thailand at the moment so all hotels in the area are experiencing the same issues with these groups. Breakfast is always fine after 9am after the Chinese groups have left the hotels and it returns to its normal quiet self for the remainder of the day. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Good location"

4
13/04/2016

It is located 10 mins walk from the Patong beach. Good sized rooms. They provide beach towels to take to the beach. The breakfast selection in the morning is very good with cereal, egg station, toast, juices coffee and tea etc. the rooms are air conditioned but the corridor, lobby area, restaurant etc are not. The swimming pool is small. They only replenish soap and shampoo daily. Toiletries like toothbrush, disposable razor, earbuds etc. are not replenished. I stayed 6 days. Only two glass bottles of filter water is complementary every day. Have to get your own if more needed. The staff is helpful and friendly but with limited English. ,

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Zafeer, Thank you for your review and I am glad you enjoyed your stay, we look forward to welcoming you back the BEST WESTERN Patong Beach in the near future Kind Regards Jay Penno General Manager

"Beautiful hotel that falls short"

3
08/04/2016

± Beautiful, clean hotel at the heart of Patong (if Phuket's underbelly is what you're after) ± Fast internet ± rooftop pool and fitness - Thin walls and no carpets in corridors carry sound like crazy. Pray for quiet neighbours or your sleep will be light - Don't order trips or taxi through the hotel - or expect to pay ±100% (trip to Raya island: 2400b instead of 1000b etc). If you hoped that Best Western will help you avoid scammers and rip-offs, bad luck

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tomas R, Thank you for your review and yes this is party central but the up side to that is that we are central to everything beach, shopping, nightlife and all Phuket's activities. Our travel desk is yes a little higher than what you will pay on the street but we use only trustworthy suppliers and tour operators that do as instructed and not divert from original plans to take the guest willing or not to shops and restaurants where the street vendors get a kick back so yes in that regards they are cheaper but you never know what or where you may end up. Our guests safety is paramount to us and this is the reason why we use those supplier's/tour operators. As you have obviously purchased your tour though us you would not have had the displeasure of the mishaps and misadventures that the street vendors submit people to. If I can help with any future bookings either hotel or tours please feel free to contact me directly. Kind regards Jay Penno General Manager

"One night stay "

4
07/04/2016

Spent one night here before flying back to Bangkok, payed around $76-80 Australian for the night . Hotel was lovely and clean/modern bed was nice and soft , first night when we walked into the room the cleaners had forgotten our ammenities I.e soap etc. breakfast was awesome. Slightly on the expensive side for Patong , about a 5 minute walk to Bangla road. Besides that okay for a night or two but wouldn't bother spending such a high rate for Patong

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jack k, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back to us in the near future. Kind regards Jay Penno General manager

"Great hotel in perfect location"

4
06/04/2016

Very clean and modern hotel in an ideal location. Situated close to Banglawalk and Patong beach, but away from the noise (request room at back of hotel to be sure). Breakfast is very good, great choice of hot and cold food including Thai options. Staff very friendly and helpful. This was a very last minute booking for me and was pleasantly surprised with the hotel.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear salehaullah, Thank you very much for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach, please feel free to contact me directly if I can assist with any future travel arrangement's. [email protected] Regards Jay Penno General Manager

"Nice hotel in perfect location"

4
03/04/2016

Clean, very nice hotel in perfect location in city centre. Good value. Swimming pool and fitness free. Good breakfast, nice staff. If you want late checked-out you have to pay THB1000. Nice prices in bar.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Marek B, Thank you very much for your review I am glad you enjoyed your time at BEST WESTERN Patong Beach, The pool is a focal point of the hotel and the views are amazing as its on the roof. We look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Best in the East"

4
29/03/2016

Our room was a reasonable size, comfortable with good air conditioning...which is essential in 40+ degree heat. The staff were helpful and spoke English well. The hotel is within striking distance of Bangla Road (approx. 400m) and Patong Beach (approx. 800m)!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Bracksie, Thank you very much for your review and I am glad you enjoyed you time at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

"Good location but noisy in the night"

3
26/03/2016

The room was ok,free wi-fi,good breakfast,but very noisy in the night,from the road traffic.Good staff at front desk.The hotel is at 15 minutes walking distance from the beach,5 minutes from a mall and a lot of good restaurants.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Iolanda K, I do apologize for the noise at night as we right in the middle of Patong which is party central sometimes it is a bit noisy at night this abates after high season which ends at the end of April so please if you choose to stay with us again email me directly and I will sort out the quietest area for your booking. Kind regards Jay Penno General Manager

"Excellent staff , very very clean, very convenient area, close to everywhere,"

4
22/03/2016

This hotel is a rising star with a very nice and professional staff, extremely clean, without forgetting its excellent quality /prices restaurant Mana !!! The rooms are very comfortable, brand new, and high speed Internet ! Well equipped gym with a nice view

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear globalngu, Thank you very much for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Top hotel"

5
20/03/2016

Loved my stay here , so clean and comfortable with an excellent rooftop area with pool,drinks and food. The staff are so helpful and are happy to help all the time. This hotel is in a excellent location just off the Main Street in patong.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Adam H, Thank you for your kind review I m glad that you enjoyed the hospitality at BEST WESTERN Patong Beach, My staff do try their best and are always willing to help which sometimes is challenging, two of my front office staff read your review and told me that you were a really nice guest so I thank you for your humility and kindness. Please feel free to contact me directly if I can assist with any future travel arrangement's. [email protected] Best regards Jay Penno General Manager

"Just a clean Room with breakfast"

3
17/03/2016

Do not expect any hotel service outside a clean room and breakfast unless you are here with a tour operator. No concierge desk, front desk is polite but cannot assit due to language barrier and over priced airport shuttle service.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear fady a, Thank you for your feed back. Jay Penno General Manager

"Excellent service, awesome room, awesome wedding and very happy!"

5
15/03/2016

We stayed at BW Patong for 5 nights and it was an amazing experience. From checking in to checking out the service was amazing. The breakfast is perfect and has variety from an egg station to buffet style, curries, sausages, ham, fruits,juices,coffee/tea and the banana bread is to die for! Everything's clean and tidy, well set up and compared to the other hotels we've stayed at this one had the best variety and staff in their restaurant. Then there's the room: It's new, it's bright, it's super clean/cozy/comfortable, the washroom and shower are perfect.it was so nice to come back from a long salty day and step into that room. There's also a small balcony to get some fresh air! There's a bar fridge and snacks too. The closet is huge and clean with a safe! Pool area: just unreal! It's beautiful and romantic. The pool is clean and just peaceful. There's a bar up there also to have a few drinks. Last but not least, the GM and STAFF: Jay, your staff...all the managers, front desk agents, Bell boys.... All of you were just great. We don't even know how to thank you for what you did for us. The fact that you gave us your rooftop to get married on was a blessing. All of our family and Friends love the space and think it looks beautiful and it really did. We really wish you could have been there to see the inaugural wedding at your hotel. If or when we come back, there's no question.... We will be staying with you guys again. Tell Ice and Pinky we miss them also. I'll be sending everyone I know to stay with you all, so please take care of them like you did with us! By far, the best Best Western we've ever stayed at! Thanks again!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Ashni N, Thank you for your review and it was our pleasure to look after you for your wedding it was nice to have people from another BEST WESTERN USA stay with us and please feel free to pass on my contact details to any of your friends that are planning a trip to Thailand. Congratulations on your wedding and I wish you a very happy and prosperous future together. I Look forward to welcoming you back to BEST WESTER Patong Beach in the near future Kind Regards Jay Penno General Manager

"Good value for money "

4
14/03/2016

I really enjoyed this place. location was two blocks south of the beach but realistically only a 7min walk from it. My husband and I arrived here unexpectedly as our original accomodation had been a disaster. We were originally told there was no rooms available however thanks to TripAdvisor we managed to get one and at the humble price of $102 aud including breakfast for a room on the 6th floor. The hotel is open and spacious, it really feels like your on holiday the minute you walk through. The Gorgeous big bay Beverley edge mirrors, white Venetian wooden bifolds, transparent ghost replica chairs and man made ponds with fish all add to the luxury and make this place beautiful. Not to mention breakfast was a delight. Omelette station was great, a choice of three cereal, three juice, fruit, and an array of eastern dishes to help conquer any appetite. However in saying that we did order a few drinks and chips at the pool area upstairs and was a little disappointed. A) there was no music or vibe and b) when we did order the drinks and food it took (on several occasions) at least 15minutes to 30minutes to arrive, even for a simple water. . I would hope these two things do change as its really the only negative. The pool area itself was wonderful. Not to big and well thought through with banana lounges table and chairs as well as lounge beds. The pool was clean and the view of both the mountains and hustling Patong was intriguing. I found myself coming up here to relax often, and thanks to the perfect wether got a great tan :) The rooms were a delight. Not to big but big enough. To was also big enough and was encapsulated in nice moulding giving that extra bit of detail to the room. Very lux satin curtains not allowing a peep of light in wich is perfect for those big nights out. Shower was nice and big with good pressure! This is one of the big ones for me and is definetly one of the better showers I have used whilst staying in Patong (eight trip). Aircon was great. Bed was great. Pillows were fluffy and head comfortable sank in. Room was immaculately clean and to be frank I can't fault any of it. Staff were wonderful and have a storage department to store baggage etc for when you checkout of the rooms but have to wait around due to flight times. I love this as its secure. Luggage and valuable aren't having to be hoisted around or left in clear view in the middle of the lobby. Would definetly stay here again and I hope to sometime soon Safe travels G

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear gmcas2, Thank you very much for your kind review and we are glad you had a great stay at BEST WESTERN Patong Beach, If I can help with any future bookings please feel free to contact me directly [email protected] Kind regards Jay Penno General Manager

"Great hotel to be in the middle of everything"

4
09/03/2016

Me and my family booked 2 rooms for 11 nights in this hotel (we're on our 7th night as of today). Hotel has a great location for night life, spa, shopping, beach. Breakfast is also okay for the price we paid. We did not have a problem upon check in- we arrived late around 11pm on our first night and in about 5 min. We were on our way to our rooms. We rented a car for 3 days and one of the staff (i will update with her name later) at the restaurant was very helpful. She gave us suggestions of places to see and tips on the nice beach clubs to go to in the evenings. Her english is also very good so we had no trouble with communication. Another staff also assisted us in getting tickets to Fantasea- an amazing show to watch if you're in Phuket. Most of the staff rendered great service, even the singer at the restaurant sang our requested songs! The problem we encountered happened today as guests next door checked in yesterday and were very noisy to the point of shouting in the middle of the night which kept us awake til about 3am. They also resumed on being very noisy at around 6 am! We thought we will speak to reception about it and request for a room transfer. The receptionist we spoke to at that time had a very hard time in communicating with us as her english was limited, which can be very frustrating for the guests. We managed to find out in the end that the loud guests will be checking out tomorrow so we thought we will endure it for another night. Oh well... I suggest that since the Best Western is a big chain of hotels, management should make sure the staff- especially in reception, should speak good English as they are the front people who directly communicate with the guests all the time! We ended up telling her to forget about our issue as we were getting frustrated and went back to our rooms. My overall review is this hotel is a good place to stay if you want to be in the centre of activities without spending too much.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kairacamello, Thank you for your review and I am glad you are enjoying your stay with us at BEST WESTERN Patong Beach. If there is anything I can help you with please feel free to ask for me at reception and I will personally attend to your needs. Kind regards Jay Penno General Manager

"2 nite stay"

5
05/03/2016

a great hotel to stay nice and central for beach,bangla road and shopping centre. lovely decor white mostly ,very modern looking ,rooms were fab and comfy. the pool on roof top was great and had a great view. breakfast buffet was fine . however if you could not keep your room on for late checkout there was no room available to shower and change,.we were told we could use shower on rooftop at pool...???? it was open air and in view of bathers ...we did use the toilets there and washed in sink and changed thou ...so be advised .all in all quite a good hotel still .

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Karen S, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, through high season we are very busy at the hotel with several days running at 100% which makes late check outs hard. We do offer this service through out the year however from Nov to March it is sometimes not possible. We look forward to having you back with us in the near future. Regards Jay Penno General Manager

"Great location"

4
05/03/2016

The location for the price of this hotel is pretty good. Rooms are clean and quiet. The location is awesome though. You are close to all the shopping, kickboxing, and nightlife. The hotel staff can assist with any tours you might be interested in.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Bob E, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to having you back with us in the near future. Regards Jay Penno General Manager

"One night stay"

3
02/03/2016

Was a one night stay before going on a liveaboard dive trip but everything was good... and closeby. Can't really comment much from here on but staff were very friendly and my bed was good and the room was clean. They make superb watermelon juices

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear zuhair z, Thank you very much for your review I am glad you enjoyed your stay at BEST WESTERN Patong Beach. We look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

"Average Hotel in High End Area"

3
22/02/2016

I had stayed in Best Western in Tianjin and I found that Tianjin Best Western was better than the Best Western Hotel in Patong in several areas. The queen bed size is quite small as the room was small too. There were no separator between the shower area and the rest of washroom and the whole washroom was wet after I had shower. The choice of food during breakfast was limited. We stayed 3 days in the hotel and we hang on no disturb board on the door when went out; somehow, the cleaner still came in to clean the room. We accepted the cleaner rudeness; somehow, the cleaner did not refill back the clean towels and toiletries! I called the operator to ask for the clean towels and toiletries refill; somehow, I was sent 2 blue color towels only and I told the boy that I needed toiletries refill too, but the boy did not come back. After waiting for more than an hour, I realized something was amiss and I checked the towels and found that I was offered swimming pool towels instead of the room towels. I took the blue towels and went down to the receptionist and talked to her in English slowly and then she understood my issues and she asked the boy to send me all the refill. I understood that Thai English was not that good because I did have Thai colleagues, somehow, I would expect good English command for the phone operator of International brand Hotel. At the end of the day, I found that the hotel was only good value for the location as It was near to Junceylon and local market.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear macvanteh, Thank you for your review and we hope to see you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Not Good Not Bad"

3
17/02/2016

I had to wait for 2 hours to check inn besides putting on a request prior at the time of booking. Secondly I moved here from another hotel in bangkok. I was not hoping anything great but u cannot sleep at night as there is no sound proofing. People go and come on odd hours and u get disturbed. Good hotel on budget. Staff keep on smiling and do everything to help you. All in all it would have been a better place for me to stay given the name behind

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear David O, Thank you very much for your review, We are experiencing some delays at the moment as we are running 100% through the entire month in Feb. I am curious to know if you were trying to check in early as my check out time is quite late compared to most hotels through this period and sometime it takes a little time to redo the rooms for the incoming guests, we run this as an extra service as most flights home are late at night and it is hard to check out early then wait up to 10 hrs for your flight home. This does however cause some delays if you do try and check in before 2pm which is our check in time. Please drop me an email so I can go over this check in delay in more detail and try and prevent this for future guests. [email protected] Regards Jay Penno General Manager

"Do not stay if u want a good nights sleep "

1
14/02/2016

Tour operators use this hotel so guests are shouting and screaming in the corridors to communicate between rooms. There is no sound proofing at all. You can hear everything in the next room and I mean everything ! The beds are too hard for most Europeans. There are no English channels on the TV. I guess this hotel is marketed for the Chinese clientele. So unless your are from an asian country I would definitely never stay here. If you complain at reception about the noise they just shrug their shoulders. I guess the Chinese market is far more important to them than one two visitors from Europe .

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Steven P, Thank you for your review, I do feel your pain with the Chinese groups they can be quite excited and exuberant at times we did have a lot of groups in the hotel when you did stay as that period was Chinese New Year and during that period Chinese are the predominate guests right through out Thailand and all hotels have the same. During normal periods and not Chinese New Year we have a varied mix of nationalities and no where near as many groups. If you do travel back to Phuket please drop me an email and we will sort out something for your next stay. Regards Jay Penno General Manager

"Average, Value for Money"

3
09/02/2016

Check-in was very slow. Staff needs more training to handle check-in. It took over 45 minutes to check-in 6 rooms. Location is excellent. All happening places are within walking distance. Plenty of Restaurants & Bars in the vicinity.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear GDBagri, Thank you for your review I will have a look at our check in process again and see if we cant speed it up, we look forward to having stay at BEST WESTER Patong Beach soon. Regards Jay Penno General Manager

"Good value hotel"

4
08/02/2016

For the price we paid this is a very clean hotel, nice n friendly staff, good shower, clean bathroom n good spread of breakfast. Not by the beach as we were going to all the islands anyway via package boat tour. Within walking distance to the mall n fish market but we end eating at the hotel bbq buffet as it is far cheaper than eating outside.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Nora786, I am glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back again n the near future. Kind Regards Jay Penno General Manager

"Modern hotel near to all sites"

4
07/02/2016

The staff were very friendly and helpful. The hotel is situated walking distance to all attractions like Bangla Road, Patong Beach and Jungceylon mall. The hotel is clean and modern and lovely to stay in. The pool area was the main attraction and we spent many a hot, lazy afternoon there. The breakfast is worth taking it does change and there are western options as that is all I could eat.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Lisa B, I am glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back again n the near future. Kind Regards Jay Penno General Manager

"Quick stay!"

4
27/01/2016

Great stay, right in the middle of the action and very close to the beach. The hôtel was great with all the ameneties you need. Good WI-FI connection, nice pool and gym. The breakfast was very good and well worth to take it. My only semi negative comment is that the staff could be be a little more bilingual. A special thanks to the GM, Jay Penno, who went out of his way to help us arrange our last minute transportation to Krabi. Thanks again!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear FDIDOTCOM, Thank you for your review and we are glad you enjoyed your stay with us, we look forward to seeing you back in Phuket at of course BEST WESTERN Patong Beach. Glad you made it to Krabi safely and happy travels ensued I trust. Kind regards Jay Penno General Manager

"Great Location Smiling Staff"

4
25/01/2016

Just a few minutes walking distance to Jungceylon mall (the food bazaar on the ground floor is a nice air conditioned alternative to night market but closes around 9.00) and the night market with various food stalls. New property with nice clean rooms and a rooftop pool and a basic mini-gym. Good value for money. Especially if you go on day trips, in my case scuba diving, and do not spend much time in the hotel. Front office staff, always smiling and welcoming. Also was quite happy with the housekeeping. Very thoughtful and considered. At the end you get what you pay for. So do not expect 5-Star offerings. I just love Thailand and the staff I had interaction with was always smiling and helpful.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear tcmtravel Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach we try to provide a better than budget product at a budget price and it looks like we have succeed with your stay, we look forward to having you stay with us again in the near future and please feel free to contact me directly if you would like to book again I am always willing to help out guests that enjoyed their stay at our hotel. [email protected] Regards Jay Penno General Manager

"Service standards were under par."

4
25/01/2016

While this hotel ticks a number of boxes, especially location just up the road from Jungceylon, the service standards were below par for Best Western. The check in was not very smooth. The off street parking was great. The room was clean and the bed was great. The servicing of the room was an issue with the rubbish bins not being emptied despite them being full. One issue was the staff were not as friendly as you come to expect in Thailand. Small issues and would consider staying here again as the price point is very good for Patong.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tony W, Thank you for your review and your comment's I will address these small issues with my team and get them rectified, I am glad that enjoyed your stay and apologize for the lack of attentiveness on my staffs behalf. We look forward to having you back at BEST WESTERN Patong Beach in the near future, if I can help with any future travel arrangement's please feel free to email me directly. [email protected] Regards Jay Penno General Manager

"highly reccomended (great location)"

5
22/01/2016

This is my 6th time to Patong and as far as value for money goes the Best Western has been the best hotel I have stayed at so far. We originally stayed for 6 nights and then went to cape panwa for 3 night and had 2 nights after that which were unbooked, we decided to stay at the Best Western again as we were so happy from our first experience. We were looked after from the time we arrived until the time we left. Couldn't ask for a better location, walking distance to beach and the heart of patong which saves a surprising amount of money on tuk tuk's and taxis. Breakfast was great and rooms were spacious and always cleaned well. Will definitely be coming back!!!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear steve b, Thank you for you review an I am glad you enjoyed your stay at BEST WESTERN Patong Beach. I hope to see you back again in the near future. Kind regards Jay Penno General Manager

"Am I in the wrong place or something?"

3
22/01/2016

I'm staying at the hotel at the moment with my family. These are the last few days of what has been a wonderful couple of weeks exploring Thailand. We came to finish it off in Phuket because it's a place we all love. I booked this a long time ago based on reviews from TripAdvisor. I hoped for 2 rooms side by side for my family to be near each other but we are 1/2 way down the corridor from each other which is ok but not my preference. I don't expect much from hotels but I do hope for a peaceful time and a good night sleep. That didn't happen. There are people coming and going at all hours of the night, calling out, slamming doors etc and there is a building going up across the road and loud noise from early morning. After having a lovely shower I grabbed my towel to dry and found it was ripped and dirty (see photo) It's just not good standards. When booking rooms I always look for wifi, pool, breakfast. Unfortunately this time I must have rushed the booking and forgot to book breakfast. I was told it would be an extra 300baht per person. That's 1500baht a day. My 5 year old only eats a piece of toast and slice of watermelon. I'm not paying 300baht for that. This is our 3rd time in Patong. Our first time at this hotel and I would recommend to others to look elsewhere.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear travellingwoodburys, I am a bit bemused as to what has happened with your stay, we don't usually have this kind of complaint. If you wouldn't mind sending me an email directly to [email protected] So I can go through your issues and make sure this doesn't happen again would be greatly appreciated. Kind regards Jay Penno General Manager

"11 Nights in Patong"

4
17/01/2016

My fiancée and I stayed here for 11 nights for Christmas and New Years 15/16. The rooms were clean and spacious. The breakfast was also good but for you bacon lovers there is none. The service varied from the different parts in the hotel. The lady that greeted us for breakfast was always lovely and reception were helpful. The pool bar (not the pool) was the biggest let down with drinks taking forever to be made even during non happy hours because only one staff member works it. For future the hotel should have the pool area open New Year's Eve that was also a shame as it would've been great viewpoint for the fireworks. We paid less then $90 AUD a night which was great value and that included breakfast. If it was my first time to Patong I would definitely stay here as the location is great. Overall good budget hotel that gets the job done but could be better in regards to service.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jordan_Koumis, Thank you for your review and your points are well noted we will have a look at the staffing levels at the pool and change accordingly. We are glad you enjoyed your stay with us and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Please feel free to contact me directly if I can assist with any future bookings. [email protected] Kind regards Jay Penno General Manager

"nice place to stay"

5
10/01/2016

This is a fairly new hotel so is fresh and modern. Room size was good, there was a small (stocked bar) fridge and tea and coffee making facilities (real milk would have been nice instead of creamer powder.. we just bought some from the family mart a couple of doors down the road). Nice modern bathroom with rainfall shower, soft close toilet seat and shower/conditioner and beautifully scented bodywash supplied, (some lotion would be a nice touch). The rooftop pool and bar were very nice.. unfortunately the spa wasn't working for the last few days we were there and the barman was very friendly and helpful, trying to find out when it would be fixed for us ..Wifi was great all over the property.. our room.. the pool.. and down in the lounge/bar and lobby... did not drop out once. Reception staff friendly and helpful and when we were without towels a quick call to them and they were delivered within minutes. Requests for extra coffee and tea and toilet paper were also dealt with promptly. We ate breakfast in the restaurant once and there was plenty to choose from. The hotel is on a busy road but street noise did not affect us, we were on 7th floor overlooking the lovely pool next door. We didn't find noise from other guests to be a problem either. It is 3 minutes walk to Banzaan Markets, 4 to Muay Thai Stadium and Tiger Bar, 5 to Jungceylon shopping centre, 10 to Bangla Rd and 15 to the beach. The Indian pancake cart out the front in the evening is great... yummy banana and chocolate pancakes with condensed milk. I would definitely stay here again. The one thing I can think of to make it better would be more tv channels, especially in English... watching the same news items over and over gets a bit boring.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sherryn S, Thank you very much for you kind review I am glad you enjoyed your stay with us, if I can help with any future bookings please feel free to contact me directly. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. [email protected] Regards Jay Penno General Manager

"Great!"

5
10/01/2016

This hotel ticks all boxes. It is quite new & well situated. A short walk to the Jungceylon, Bangla Road, shops and beach. The hotel also has a magnificent roof top pool and bar with fantastic views over Patong to the sea. Great for watching those New Year fireworks! There is also a Gymnasium and a great restaurant with a large breakfast buffet. Well appointed rooms & friendly staff top off a great hotel!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Virginia D, Thank you for your review we are glad you enjoyed our hospitality at BEST WESTERN Patong Beach, we look forward to seeing you back very soon. Regards Jay Penno General Manager

"Great Western Patong"

5
06/01/2016

Great Location, nice pool area, clean rooms with all you need... But first of all, very friendly staff all around the hotel. Special wanna mention housekeeping lady on 7th floor.Very charming, smiling, always helpful. but same with reception staff, bellboys , restaurant and kitchen team. really feeling a warm welcome every time I enter. Surely not my last stay

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Stephan N, Thank you for your kind review the housekeeper you mentioned will be rewarded internally and we are glad she could be of service, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Awesome place!"

4
04/01/2016

Great service, staffs were very helpful! The pool area was amazing! The rooms are quite good. Area is easily accessible, my best memory is that Front Desk Manager helped me out after my unfortunate event at D Varee. Looking forward to Best Western in Bangkok tomorrow. Thank you guys, please keep it up!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Frank S, Thank you for your review and I am glad my staff could be of assistance, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Amazing Hotel and Location"

4
02/01/2016

Back to Best western Hotels. We stayed here for 5 days over New Years. As usual this hotel Chain is absolutely clean with nice comfortable rooms and good breakfast. The house keeping and front office always ready to help with a warm smile. The hotel is well located with all the things such as Bars, Pubs, Restaurants, Tattoo shops, 7 Eleven and family Mart shops, plenty of fruit vendors and massage parlors and all types of reasonably priced restaurants around. Bikes on hire and taxis available jus outside the hotel. The Gala New Years Dinner at the hotel was fun and exciting with a lot of prizes given away to guests with some fabulous music. The popular JUNG CEYLON shopping Mall with Robinson's, BIG C extra, an Cine-max and plenty of other shops is just a 10 minutes walk from the hotel. Another 2-5 minutes walk away is the Bangla Street Walking Party Road and the Patong Beach.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sanjay S, Thank you for your review we are glad you enjoyed our hospitality at BEST WESTERN Patong Beach, we look forward to seeing you back very soon. Regards Jay Penno General Manager

"6 Night Stay"

3
01/01/2016

The good was the price paid for room including breakfast being a best western card holder I decided to try this hotel over xmas. The room size I only consider as being fair the bed for my liking too hard aimed at asian clientele. The buffet breakfast was definitely not the best as there was no real choice for westerners apart from the complimentary egg station again aimed at asian clientele. This is a boutique hotel with a lap infinity pool at the top of the 7th floor with a working bar from 11a - 7p. Due to the space restrictions the rooftop has 9 banana lounges and 5 cabanas yet at any one time there really wasn't room as these were taken by 9a. On two occasions there were no towels available and either had to go to the front desk or await them to arrive. I was disappointed with this hotel overall it is a place for couples only not families, it is well placed away from the hustle and bustle of Patong Beach being the 3rd road back from the beach and within 3 min walk of Jungceylon shopping centre. I rate it a 3.5 maybe a 4 star depending on your personal choice. Disappointed that I was asked to pay $2 for some ice. Best Western had a chance to hit the mark but in my view just missed. The room we were in 509 had paintwork peeling off the bathroom wall and door and rust at bottom of doorway. The bathroom was quite small the shower is a good size taking up over half the whole bath room with a good size shower head and pressure. Air conditioning worked well. Room wifi was very poor reception and kept disconnecting. I have stayed at better Best Western hotels but for the price did the job over xmas.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jodragon, Thank you for your review of BEST WESTERN Patong beach and thank you for the maintenance comments the remedies with be actioned ASAP. Regards Jay Penno General Manager

"Give this a place a miss if you are here to rest."

2
29/12/2015

If you want a hotel with a nice rain shower, good air conditioner, good location, then this is the hotel for you, no problems with that, but that's where the good things end. I have been to Patong 4 times now and have enjoyed my time because of the places i have stayed at, with this place i actually could not wait to leave, i had booked 6 nights and i was ready to leave by the second night, if it wasn't for my dental appointments keeping me in Patong I would have left earlier. To start with I booked a city view and it was confirmed on the booking, i got a view of the opposite hotel, ok that's not a reason to whinge, i didn't care that much. When i checked in to the room I found the bed to be really hard so I went downstairs to see if i could have a different room with a softer bed, i was told no i couldn't because all the beds were the same and the best they could do was to send someone up to the room and put extra sheets on the bed to make it softer, ok no problems with that, well no matter how many extra sheets they put the bed was still very hard, after the second night i actually couldn't sleep properly, the next 4 nights were really hard to sleep comfortably, They advertise free Wifi, well if you want to use your wifi make sure that you ask for a bed in the lobby because that's the only place you will be able to use your wifi, every time you return to your room you will have to log back in, it takes about 5 minutes before it starts to work ,when it stops you will have to log out and log back in again, if you are lucky you might get a few minutes, i found that if you were in the bathroom you might get 5 minutes , so I would have to go down to the lobby to use it, oh and good luck finding a seat down there because every body else is down there using their phones, i guess their wifi in their rooms were the same. The security guards at the front need a lesson on customer service, the gentleman during the day doesn't even acknowledge you, I said good morning to him twice , didn't even get a response, he just looked away,and he always has this glum sullen look on his face like he doesn't want to be there, the only person that said anything was the porter. The first person people see when they come to the hotel is the guard at the front and if he is going to greet them with that look on his face well that's not a good start. This a customer based industry and if you don't treat your customers with a bit of friendliness then you shouldn't be there. Now to my biggest problem with this place , the TV, yes that's right I said TV. After my dental appointments i wanted to come back to my room, sit , relax and watch a bit of the PREMIUM CHANNELS that were promised on my booking, maybe watch a movie, catch up on some entertainment news,watch a bit of sport maybe, something to pass the time, well forget it, there is nothing to see here, If you only speak and understand english then the PREMIUM CHANNELS are only 3 channels for you to watch and they are all news, yes thats right NEWS, an American news channel, ALJEZZERA, and a Hong Kong based news channel that is in english, there are 19 channels all up , the rest are in Chinese, French, Italian, and Thai,.Now how many times can you watch the news, same stories all day, started getting depressed watching TV because all they could talk about was all the wars happening around the world, I became an expert on the news in 3 days, that's not how i like to relax, I was getting bored sitting in my room, I didn't want to be there anymore, not a good way to spend your time recovering. so for the last three days I would go down to the lobby to watch youtube, yes youtube, only way i could pass the time. It is disappointing that a chain like Best Western can not spend a bit of extra money on a TV package that can accomodate their guests . To add to my disappointment I emailed the Manager at the hotel with my concerns only to receive an automated response that he will be away from the office from the 20th to the 24th of October on business, I sent him the email on the 23rd of December, I think he should have been back by then, so I sent him another one on the 25th of December but i got no response,I think that was his way of saying bad luck mate, live with it and stop complaining, the funny thing is when when i checked out I asked the lady at the front desk if the manager was here she hesitated and then said yes he was here would i like to speak to him, I said no that's ok, It was too late. Please Mr manager do not reply to this review with I am sorry that you didn't enjoy your stay at my hotel, please email me and we can sort it out, please don't patronize me by doing that. Now Patong is a place that is driven by tourists, hotels, restaurants , bars all make their money from tourists , they don't rely on repeat business so they don't care about you coming back because if you don't someone else will, but no matter what the case is you are in a customer based industry, and competition is huge in Patong, it is your aim to please your customers no matter what, but maybe that's is just me. My biggest annoyance is bad customer service and when i get it i let you and everybody know, and when i get good service then i also let you and everybody know. To sum up this hotel, if you are there to go out all day from morning till late evening and have no interest in spending any time in your room except to sleep( on a hard bed ) and shower, then this is a great place to do so,it is a clean modern hotel, but if you are there to relax and enjoy a comfortable stay, then there are a lot of hotels in the area that you will be happier at and at a cheaper rate.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear mohamed112222, Thank you for your review, please check your email there should be two sitting there from me, the auto response that you received was a glitch with our email server thus the return date being in October, alternatively if you have an issue may I suggest that you either call down or ask at reception for me as I am always at the property and am more than willing to solve my guests issues on the spot face to face rather than electronically Alternatively you can email me on [email protected] Jay Penno General Manager

"Amazing Hospality...Really Best Hotel"

5
25/12/2015

I would Like to Thank to the Entire Staff of Best Western Hotel for Amazing Hospitality...Very Friendly Staff...SuperbLocation...Very Close to Shopping Mall,Beach ,Walking Street and other nearby attractions....General Manager is also a Very Friendly person and Down to Earth....Will Come back again with Entire Family....Thanks Best Western..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Nimesh_Sapkal, Thank you for your kind review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno

"Good hotel"

4
24/12/2015

Nice, quiet and comfortable hotel located just outside the busy and loud downtown (right next the biggest shopping mall, 3 minutes walk from Bangla Road, 5 minutes from the beach). Big enough rooms with tiny balcony, free wifi, flat screen, free safe. Small panoramic swimming pool on the roof with bar.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear dan111dan, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach. We look forward to welcoming you back in the near future. Kind regards Jay Penno General Manager

"Great Hotel - Would book again. "

5
22/12/2015

Travelled with a group of 14 and the hotel was very accommodating to allow us to change rooms to connecting rooms and was very patient as the check in process took some time. Was dining at the restaurant opposite the hotel and a family member tried to borrow as many umbrellas as she could from the staff as we did not have any on us and there were many elderly with us but the staff was very suspicious - they thought we were going to take the umbrellas to sell i suppose? Ordered lunch by the pool and the service was good and the food is nice, the portion size was a little smaller than expected but still somewhat filling nonetheless. The hotel is a short walk from Patong Beach but a long drive from Phuket International Airport. Elderly got carsick after a while. The spa next to the hotel is very good - a must try. Had a great experience there.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear nadinechua, Thank you very much for your review we are glad you enjoyed our hotel and our staff service, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Nice place to stay."

5
17/12/2015

I enjoyed resting at this hotel between diving trips, and again after a second trip waiting to take a flight north to Bangkok. The staff is very helpful and responsive to the guests' needs and they go out of their way to be helpful. The restaurant is well staffed and serves very good food, and the rooms are clean and comfortable. The wifi is fast and free. I'd be happy to stay here again.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear BobFromVerona, Thank you for your kind review and we are happy that you enjoyed your stay with us at BEST WESTERN Patong Beach, if we can assist with any future bookings please feel free to contact us directly. Kind regards Jay Penno General Manager

"Good stay"

4
15/12/2015

This hotel is located to the parallel road of Patong beach or the Bangalow road. Nice stay. Good room service and staff service with a nice local cuisine dishes served at the restaurant. Room was neat with enough space around and not cramped. But not great view from the hotel balcony. It has a rooftop pool.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Vibha333, We thank you for your review and we are glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Nice but could be better!"

4
13/12/2015

We stayed in this hotel for 8 nights and here's what I feel. The good: Service – Some of the staffs displayed exceptional service. Would like to give a special shout out to Pakru (the porter), Pasika (from the restaurant during breakfast) and Ice (from the front office). Pakru is one of the nicest service staff I have ever met. He was sincere when he was interacting with the guests. He will make an effort to greet and acknowledge us everytime we get back to the hotel. My son looked forward to seeing him at the end of the day. We were actually very sad on our last night as we know that it will be in another year's time before we can meet this wonderful man again. Pasika was also another staff who left a deep impression. She has a smile on her face, even when she's helping to clear the tables. And she's very pretty! They will be the reason to return to this hotel when we visit Phuket again. Location – Very convenient because it is surrounded by restaurants, mini-marts and is within 3mins walk from Jungceylon. Yet, it is away from the main crowd and is not as crazy/ complicated as compared to the stretch that is nearer to Patong beach. Facilities – The swimming pool was not as big as I pictured but it was nice enough for us. It has a pool bar and there will be 1-for-1 offer during happy hours. You can also get pool towels from the bar. There was also a small gym next to the pool. Both were clean and we would spend like 2-3 hours a day, just soaking/ lazing by the pool. The average and the could-be-better: Room – The room was smaller than expected, but it could be because we added an extra single bed. The toilet and the shower area were of reasonable size. The water pressure was really strong and we appreciate that! The rain shower was really nice. Clean bath and face towels were given daily. Shampoo and shower gel were also provided. But we would love to have more toiletries such as cotton bud etc. There will also be 2 - 3 bottles of water (depending on the number of pax staying) provided for free daily. The room for more improvement would be that the hotel is catered more for tour groups. Our room was right in the middle of the hallway, and we encountered 2 tour groups throughout our stay. The hotel should improve on the soundproofing of rooms. I was kept awake for a few nights/ woken up at 6am due to the group talking/shouting along the corridor. Alternatively, the hotel could place non tour group guests on separate floors and I believe that could solve the problem as well. I placed the do not disturb sign outside my door but someone tried to open my room door at 6am. Luckily the door was latched. And if you prefer a more peaceful atmosphere during breakfast, do go after 9am. Breakfast – They could do with more changes as they would have almost the same food everyday. Scambled eggs, chicken sausage, ham, fried rice etc. I would go back to this hotel again. Will just request to be away from the tour groups and all will be fine. And of course, making sure that Pakru is still working there!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Whinypooh, Thank you for your review we are glad you appreciated the hotel and the staff, the staff members you mentioned will be rewarded accordingly and we all at BEST WESTERN Patong Beach look forward to welcoming you back in the near future. If I can assist in future travel arrangements please feel free to contact me directly. [email protected] Kind regards Jay Penno General Manager

"Very nice hotel"

5
13/12/2015

Great hotel in an excellent location that caters for all whatever your travelling needs are. very nice spacious rooms, great facilities, fitness centre, restaurant, & off coarse the roof top pool. extremely friendly staff happy to help with all needs & information on what to do. Overall my stay at the Best Western sent me home feeling relaxed & feeling like i'd had a real worry free holiday.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Luke, Thank you for your review we are glad you appreciated the hotel and that the staff made you feel special we pride ourselves on personal customer service and I am glad my team lived up to expectations. We all at BEST WESTERN Patong Beach look forward to welcoming you back in the near future. If I can assist in future travel arrangements please feel free to contact me directly. [email protected] Kind regards Jay Penno General Manager

"Nice Hotel"

5
12/12/2015

I am staying at this hotel for 4 night with my bikers friend...and this is my 3rd time in BW...This hotel is blessed with nice location right in the middle of the most active area of Phuket, a small walk to Bangla Road,Junceylon Mall,Banzaan Market.Although beach is a 5 min drive, but lots of action is around this area.The hotel also have a spacious,modern design and very clean rooms.The staff is kind & very helpfull. 5 Star for the great Best Western Patong Beach Hotel and The Management Team. Thumbs UP??????

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Azam Y, Thank you for your kind review we are glad you enjoyed your stay with us again, we have always been bike friendly and will continue to be our car park is off the street and always secure which as a bike owner myself is always a comfort, look forward to having you back with us and maybe going for a ride together next time. Kind regards. Jay Penno General Manager

"True to its Best!"

5
08/12/2015

The hotel is strategically located in Patong Beach.. It's near the beach, the night strip, night food market, shopping mall and other establishments. The rooms very nice and the beds are very comfortable. Breakfast is good, although on our second day, they ran out of other dishes even though it is still far from 11 o'clock am. I think it was miscalculation of the amount of food to be served. Anyways, me and my friends enjoyed the food! We also enjoyed the roof deck pool and the wifi connection is strong. In general, we had a very pleasant stay here in Best Western Patong.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kenneth_manila , Thank you for your review and we are glad you enjoyed your stay with us, it was a pleasure to have you. We look forward to having you back with us at BEST WESTERN Patong Beach in the near future. Kind Regards Jay Penno General Manager

"Nice Hotel"

5
07/12/2015

Great place to stay with everything that you would need nearby great shopping mall and great restaurants. Staff very helpful and always willing to please, front office staff a stand out and always smiling

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear SarahSarahTang , Thank you for your review and we are glad you enjoyed your stay with us, it was a pleasure to have you. We look forward to having you back with us at BEST WESTERN Patong Beach in the near future. Kind Regards Jay Penno General Manager

"Budget hotel....lacking decent rooms, service & wifi."

2
06/12/2015

The pictures of this budget hotel look great. Unfortunately reality is very different. 'Superior with City View' = Twin beds pushed together, made up of 2 sheets with a break in the middle, the room reeking of stale cigarettes & the 'city' view being the building site next door which was very noisy early & throughout the day. We had a delightful surprise when a member of staff let themselves briskly into our room unannounced & without knocking first. Nice touch to ensure we always bolted the door after that. Staff were generally unwelcoming & inattentive. However I have nothing but praise for the pool staff & hotel guards, I always found them courteous & happy. Free wifi, but very poor reception in most areas & necessary to frequently re-log in. Make sure you don't receive a room anywhere near the lifts, this hotel has the loudest lift alerts known to man. Would I return? No.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear DrJools, Sorry to hear that your stay was not up to your satisfaction, we try to make the best efforts to keep our guests happy and accommodated in the manor that they expect and I see in this case we missed the mark. Please feel free to email me so we can go over the issues that you had while with us and perhaps sort out something for your next stay. [email protected] Regretfully Jay Penno General Manager

"Is there a manager there ?"

3
30/11/2015

This hotel had pros and cons for me Pros *it's brand new and looks perfect the rooms are very new clean and it's reasonable * the restaurant, breakfast was really good really enjoyed the pancake machine. *location it's perfect right near shopping centre main strip and short walk to beach. Cons* the rooms are paper thin I could hear people just talking next door and lots of door slamming, also I was very disappointed that the room next door at 2am bought back to "ladies" with them, which worries me about the hotel security, this caused me to have the worse night sleep. In the morning reception did move me but there English is slow and im not totally sure they knew what I was complaining about u asked to speak to a manager as was worried to stay here alone longer but they moved me anyway it was better. * with the paper thin rooms be prepared to be woke up by the lift noise and cleaners early *Also the hotel has a lovely restaurant bar at the front it was dead, I think I saw one table full. Maybe u should offer to hotel guests at discount to get busy would have been nice if was in use, maybe made the hotel more welcoming Also crossing the road is an accident waiting to happen and u have to go get to everything if was my hotel I would have someone helping The laundry was ridiculous prices so didn't use, wen u have someone charging 50 Baht 1kg across the the road

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Mickki85, Thank you for your review and I am so sorry that I was not informed of your issue with the "Ladies" earlier, communication can sometimes be an issue in Thailand and unfortunately in this case I was not informed. I am quite visible in the hotel and I think we have just missed each other on this occasion. I would really like to opportunity to go over your issue in more detail so if you could email me on the below so we can have a chat [email protected] I ma glad that you found the hotel good overall and it is a shame that one little issue that could have been resolved easily by myself was not brought to my attention, I will have another training session with my front office team and emphasize the importance of effective communication and hopefully we will not have this happen again. Kind Regards Jay Penno General Manager

"Beautiful hotel"

5
29/11/2015

We originally booked one night with best western patong beach, after the one night we decided to stay for a week. This was one of 15 hotel/ resorts we stayed at while in Thailand and I must say the nicest. All staff were very friendly and the General manager Mr Jay Penno made our stay that much better, asking several times how our stay is and if there was anything he could do to make it better. Overall very pleased with everything, only downside was pool area was a little crowded but very nice view from rooftop pool and beach is just down the alley. Would definetly recommend anyone and everyone to stay here. Beautiful hotel with great prices.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear nixonfelon, Thank you very much for your kind review and I am glad that you rate our hotel in the top few in Patong/Phuket, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and if there is anything that I can do for in regards to future bookings please don't hesitate to contact me directly. Best regards Jay Penno General Manager

"Comfort Stay Good Location"

4
27/11/2015

Spacious room, comfortable bed, location near shopping mall and restaurants, free wifi, free parking, hotel is very clean, staff is friendly. Connecting rooms available as such, suitable for family. hotel also assisted with booking of day tour and shows.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Hwei S, Thank you for your review, we are glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back again in the near future. If I can assist with any future bookings please feel free to contact me directly. Kind regards Jay Penno General Manager

"Nice comfortable stay right in the high street"

5
22/11/2015

This hotel is blessed with nice location right in the middle of most active area of Phuket, a small walk to Bangla road, you can easily rent a two wheeler nearby and visit make multiple trips to beach. Although beach is a 5 min drive, but lots of action around this area. Nice layout of food, not too many options for vegetarians though... Good & helpful staff and hospitality...

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear vXplorer, Thank you for your review please rest assured your comments have been well noted and to inform you we are currently in the process of reviewing our menu selection so there will be more options to suit your needs on your next visit. If I can assist with any future bookings please feel free to contact me directly, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

"Lovely stay"

5
16/11/2015

Stayed with 4 friends in 3 different rooms. Had a lovely stay and would recommend. Very clean rooms and prompt service. Staff were very friendly, although i dont recommend having food in their restaurant unless it's inconvenient to go elsewhere. Take in mind my stay was right before the holidays so maybe thats why everything was top notch except for the restaurant.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Leonpt, Thank you for your extensive review I am glad that you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back in the near future. If I can assist with any future bookings please feel free to contact me on [email protected] Kind regards Jay Penno General Manager

"First class service"

5
14/11/2015

Great experience,we booked this hotel through groupon deal and the hotel is pretty new,rooms are spotless with good centralised aircon,bathroom is spacious and kept clean every day by the housekeeping team.There is a rainwater shower and toiletries would be added everyday.There is a balcony too but we seldom opened the windows as there is a construction going onto the right side of the hotel.It is a good 8-10 min walk to the beach and away from all the noise.It is close to many good restaurants and spas and 2 min walk to the banzaan market where streetfood stalls would be opened at night.The staff are extremely friendly and reachable at all times.They go over and beyond to make us happy.Breakfast buffet was always tasty.Local food was always included and kept changing everyday.We had cashew chicken one of the days and was one of the best. Wifi reception was good.Rooftop pool was clean and the view was great.There is a gym as well as bar beside the pool.We stayed at 7th floor and all these were easily accessible to us.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear ajaykerala2015, Thank you for your kind review please feel free to contact me directly if you wish to book your next trip with BEST WESTERN Patong Beach, we are glad you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards Jay Penno General Manager

"poor"

2
14/11/2015

poor house keeping, poor breakast, poor overall service! this review needs to be over 200 letters, but the word poor is only 4 letters! what a joke! lets talk about the weather? hotel at night time also noisy.cant have a good sleep.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 162frasers, I am curious as to what has happened here with your booking I am not sure as to why if you come from the Patong area you would be staying in a Patong hotel ?? As you can see from all of our current feedback this line of review does not happen with us. Please feel free to contact me directly so we can confirm that you did in fact stay with us and go over your issues and insure that if in fact your stay was that unpleasant we can rectify this straight away ?? [email protected] Regards Jay Penno General Manager

"Best Western, always my best experience in Thailand !"

5
12/11/2015

In Patong, there are many hotels, I tried at least 12 different hotels here. In Patong, follow my advice and my experience: don't go to guesthouses and cheap hotels. This is the best way to sleep very bad and these kind of places are really dirty. With Best Western company, you have the quality assurance of excellent services and bedrooms. And I think I found my second home to the Best Western hotel when I come to Patong. Best Western Hotel in Patong is a great place. Whenever I come to Thailand, I go to the Best Western hotel and I am never disappointed. The staff know how take care of the customer, always friendly, always smiling. I think really this staff is like staff of 5 stars hotels !!. The room is cleaned daily, sheets are always clean (I am very demanding). When I had a question or a concern, the reception staff was always there for me. The hotel is located near the heart of the city center but it's still very quiet, even for rooms with city views. Among the positive points of this hotel, there is the rooftop pool is gorgeous and there is also a very nice gym. Perfect for relaxing after a exciting night on Bangla Road. Room photos do not lie. In the real, rooms are the same as the photos: spacious (even the shower is very large), fully equipped, flat tv screen, wi-fi works very well and very fast unlike what I have read here. I was very surprised by the luxury aspect of my bedroom whereas the price is not at all expensive. In short, I recommend a lot this place to Patong, you can book over there without fear. JP Lepileur (french customer)

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jean-Philippe L, Thank you for your extensive review I am glad that you like many other have enjoyed your stay ay BEST WESTERN Patong Beach and we look forward to welcoming you back in the near future. If I can help with any future bookings please feel free to contact me on [email protected] Kind Regards Jay Penno General Manager

"Value for money"

5
10/11/2015

I'm currently staying now in the hotel with a superior double room. The room is lovely with a modern design and very clean. The bathroom so spacious and most importantly well maintained by the house keeping people as they make sure that they clean it everyday. Me and my husband are enjoying their breathing view at the poolside and the gym at the rooftop. I love the way that they play music and serve drinks beside the pool (not complimentary) but its affordable and cheap and they have promotion anyway. They have very accommodating staff whenever you need something they promptly address your needs and even extend their help to you. Very good customer service!!! The hotel has the best location just 5 to 10 minutes walk away to the Patong beach. Near the Jungceylon Mall just 3mins walk. Near the famous Bangla road. Near the Banzaan Market just 2 mins walk where you can buy fresh seafoods in a much cheaper price (ask for discounts) then after just go the 2nd floor of the market you will see lots of restaurants and ask them to cook it for you. They are charging much cheaper than the other restaurants. Just 2 mins away you will find a Spa for Thai massage they charge us only 300 THB very cheap some they charge you 500 THB. We had the best Thai massage so relaxing and we will go back again today to have another one :-) I love their breakfast with a lot of variety. The only negating thing we notice that sometimes wifi in the room is not good they should improve more to this but they have Internet corner just beside the reception. In general we enjoy our 8 days stay at this hotel and will definitely recommend this hotel. In my opinion it should be a 4 star hotel not 3 star.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Eloi M, Thank you for your kind review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach. Myself and my team look forward to welcoming you back sometime in the near future. If I can help with any future bookings please feel free to contact me directly. [email protected] Kind regards Jay Penno General Manager

"Great Hotel"

5
07/11/2015

Great experience, perfect location, extremely helpful staff who will go above and beyond. Highly recommended. Rooftop pool with gym was a real highlight, nightly music and food and drink offers too. Hard to beat

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear des h, Thank you for your review I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back soon. Regards Jay Penno General Manager

"Good stay"

4
03/11/2015

Good stay in this hotel, no disappointment, no surprise, a generally good hotel. Still very new as it opened during 2014. Room size is just nice for a short stay. Strong aircon, good water pressure in bathroom. WIFI is hardly connected during night time. Our room facing an empty land with construction going on, no view at all so we dont bother to stand at balcony nor open the curtain. Location is not bad, 5 minutes to Juncelyon mall and maybe 8 -10 minutes to Bangla street. Breakfast choices are quite alot, the food quality is average only. Some downside: One of the pillow sheet cover is dirty with footstep print on it.. our shower room's is flooded because of slow flowing of water into the drain, probably it is choked, HOWEVER, we called the maintenance team and they solved it fast and perfectly, even help to dry up the shower room to look clean! Good job!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Greenaska, Thank you very much for your review I am glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back to stay with us in the near future. Kind regards Jay Penno General Manager

"Home away from home"

5
31/10/2015

One of the nicest places i have stayed in Thailand the staff are do friendly even met the manager at breakfast one morning such a friendly and approachable person. The downstairs restaurant was a great place to sit and have a cold beer and watch the hustle snd bustle pass you by short walk to everything you need including a great shopping centre. Rooms are well kept and cleaned every day rooftop pool is great and surprisingly quiet considering how close you are to all the action. Would highly recommend to anyone.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Pattamaporn, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Nice & clean"

4
17/10/2015

5 minutes walking to Fresh market, Patong beach & Jungceylon mall, mom & pa shop..., so it's quite convinient location. Very easy to find food at neigbourhood. The hotel room & toilet are very clean, the Aircon very cold. Breakfast delicious with different buffet variation daily. All the staff are very polite & warm. One thing need improvement: I wish there are some TV channel variation with English language, such as FOX or Star Movie.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Martinaw08, Thank you for your review and we are glad you enjoyed your stay, in regards to the TV channels we are in the process of upgrading the selections as we speak so that should be in place by the time you join us next at BEST WESTERN Patong Beach. We are always looking to improve our services and we appreciate your feedback. Kind regards Jay Penno General Manager

"Excellent property"

4
17/10/2015

Great room. clean and safe. wonderful manager...i forgot my locker password and had my flight early morning..manager actually came at like 1 am in the night to help me with opening the locker. that was really commendable. it quite near to patong beach so that excellent. for indians, there is badshah restaurant just across the road..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear wanderer9876, Thank you for your review and not a problem with the locker assistance it is a very common problem, happens all the time. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

"Lovely stay overall & well priced"

4
09/10/2015

Location-wise it's central to everything in Patong. A one minute walk away from the Bazzan which sells fresh fruit, veges & seafood during the day & turns into a bustling night market at night. A two minute walk away from Central Festival mall which is beautiful & big. A five minute walk from Banglar Rd & a ten minute walk from the beach. It's also right across the road from a range of transport vendors (taxis & tuktuks), various restaurants, shops & laundering services (which you can use instead of the hotel which is exorbitantly expensive). I got a cheap deal on Groupon for 1 week in this hotel & was surprised to see how new the hotel & it's amenities were. They allowed me to check in early which was nice of them. At the lower end of the price spectrum, you will find yourself in a rather small sized room. Whilst not spacious, it came with a classy modern decor, a comfortable double bed & a decent sized bathroom complete with a large rainfall shower. If you stay up on the upper floors it is also very quiet, you can hardly hear any of the noise on the busy streets below. The top level pool is beautiful & overlooks the chaos of Patong. You can also use the gym there which has the basic equipment you would expect. Complimentary water gets delivered to your door daily by outrageously friendly & helpful cleaning staff who also clean your room impeccably whilst you're out for the day. My stay came with daily complimentary breakfast which was delicious & varied, plus of course, like with most of Thailand I always had free access to fast WIFI. It was a great place to stay with only a few annoyances... For example, it seemed like each staff member had their own go to taxi person. There was a situation, when I asked one staff member to call a taxi for me so they called the same guy to pick me up on separate days but when I asked another staff member, they called a different guy. There was also a time when I wanted to travel to the same place but was quoted two separate prices by two different staff members. Make sure you ask around for pricings before you choose which one to get a taxi with so you know you are getting the best deal. That or just organise your own on the internet or take a tuktuk instead which can work out MUCH cheaper. The rooms have free WIFI but every 2 to 3 days they change the password & it logs you out so you have to call reception to get the new one. The cable television is always (if not mostly) for non-English speakers. You would think they would have at least one channel that catered for English speakers. The walls from the rooms to the hallways are not very insulated & they echo! This means if you get someone loud & inconsiderate who bangs their door, shouts or even talks loudly, the sound echoes and you can hear it quite well. I got woken up a few times during my week stay this way. The complimentary breakfast was yummy & varied with it's selection but they never changed the food they served. The whole week I was there, it was always the same fare. This is nice if you're only going to be eating there for a couple of days but you might find yourself going elsewhere if you like variation. All in all though, If I chose to go back to Patong I would definitely stay there again. For me, the pros outweighed the cons.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Renee A, Thank you for your kind review and I am glad that you enjoyed their stay at BEST WESTERN Patong Beach, if I can help in the way of any future bookings please feel free to contact me directly. Jay Penno General Manager

"Best Western Patong Beach Hotel : Super - Efficient and Friendly!!"

5
09/10/2015

Grandma, Daughter and Grand-daughter. Our stay was for 7 nights. From arrival, reception and each moment of our stay, we were welcomed with warm affection. Service - excellent "silver service." Room was beautiful. To the entire management and staff - from your Cape Town, South African guests we say ?????????????? - "thank you very much" We would recommend Best Western Patong Beach Hotel to our friends and the whole world!!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Vivienne A, Thank you for your kind review and I am glad that your family enjoyed their stay at BEST WESTERN Patong Beach, if I can help in the way of any future bookings please feel free to contact me directly. Jay Penno General Manager

"Best Hotel with Valueable Price"

5
06/10/2015

We are booked hotel from October 5-7, 2015 for honeymoon trip. First time stay in here, all staff is very helpful and friendly. In room we received complimentary fruits in first day and decoration is very elegant. The breakfast is very delicious and have variety menu every day. there is have fitness and swimming pool on the roof top and have the city view. I will recommend this hotel for who is visited in Patong and see you next time I will come to here if visit to Patong again. Cons: Staff just need improvement about English language. Thank you and Best Regards,

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Setyadi R, Thank you very much for your review I am glad you enjoyed your stay at BEST WESTERN Patong Beach. If I can be of assistance in any future visit's please feel free to contact me directly on [email protected] Kind Regards Jay Penno General Manager

"New hotel & great location"

3
04/10/2015

I suppose its all about the location, Its walking distance to the mall and bangla rd etc, but getting there while crossing the busy stretch of road can be suicide. The hotel is new and very modern and the staffs are wonderful. The room was a decent enough size, with good Air con, although the balcony was super tiny approx 2 foot wide (cant even fit chair) Nice bathroom & shower with good water pressure and enough hot water. The TV channels was very very limited though, I think I only counted 15 that's all. The complimentary Internet, you will be required to log in each time you return to your room, some what an annoyance and the internet was weak & had some stability issues. The bed was hard They had metal contractors working outside @ the hotel as early as 8.30 - 9 am, every morning unless it was raining - cutting steel and grinding and banging metal, you could clearly hear in the room with the sliding doors shut. Breakfast runs in the morning with the Chinese clientele shouting & slamming doors (cant be avoided)

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear sck_11, Thank you for your review we appreciate all your feedback, in regards to the contractors working when you were here we had a large storm come through Phuket and unfortunately it did damage the roof at the lower part of the restaurant that required immediate repair. I do apologize for the noise but it was a very necessary repair, you will be happy to know that the work has now been completed and we are back to piece and quiet. Please feel free to contact me directly on your next visit and I will defiantly look after you for having to suffer through the inconvenience of all the noise. I look forward to welcoming you back to BEST WESTERN Patong Beach. [email protected] Jay Penno General Manager

"Friendly customer service and clean rooms"

5
03/10/2015

We stayed here in the last week of september 2015 and we absolutely loved our stay. Me and wife are on a honeymoon trip. the management tried their best to make us comfortable on every bit. Likes: - Shower and Pool - Kitchen and amenities - Restaurant is a bit expensive but good food Dislikes: - Tours and transport provided by the hotel are on higher side. Overall a nice and comfortable stay. I would definitely recommend this hotel to anyone.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jom P, Thank you for your review and we look forward to having you back at the BEST WESTERN Patong beach in the near future. Regards Jay Penno General Manager

"Lovely hotel and staff"

4
30/09/2015

I've back to Phuket and stayed in here again for 9 days. this time i came with my kids. My kids very enjoyed during stayed in there. They loved the pool at the top. There staff very helpful me. When my son is not want go out with me, i just leave him at room and asking reception for take care my son. Thank you for all staff was make my holiday with familys iss great...

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear dewidewi0731, Thank you for your feedback and I am glad we can call you one of our regulars, if these is anything I can help you with in the future perhaps your next stay with us at BEST WESTERN Patong Beach please feel free to email me on [email protected] Kind Regards Jay Penno General Manager

"Great experience "

4
28/09/2015

We arrived on 17th morning. Requested for an early check in which went smoothly. The location of the hotel is just the place where you want to spend your vacation. 10 mins walk to the beach. Various shopping areas including jungceylon mall at few steps ! Rooms were great for the price. Hotel's roof top swimming pool is just the place where you want to relax.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sadya T Thank you for your review and we are glad you enjoyed the hotel we look forward to having you back with us at BEST WESTERN Patong Beach in the near future. Kind Regards Jay Penno General Manager