Best Western Hotel Patong Beach, Phuket

Had a great experience at this hotel. Staff were very helpful and accomadating with changes to my schedule, especially the front office manager JK. Location is great, within walking distance to all amenities and not too far from the beach, but far enough to be away from everything if you want to a well. The hotel has a very nice roof pool, and great breakfast. Can not fault this hotel.

Excellent hotel fits with name of "BEST". I enjoyed staying at this hotel. Clean and nice room, good breakfast and close to the beach . The hotel staffs are amazing people particularly JK, hotel manager who is very friendly and helpful person. Definitely will come back again. I recommend everyone to come to experience this amazing hotel.

Very nice place. Great staff, very attentive and friendly, rooms very spacious and clean. Breakfast amazing with a lot of variety of food. Definitely worth it and we will return in the future. Good location, only 2-3 minutes walk to Bangla Road

Thanks dear jk for everything it was excellent service at the hotel God bless you and bless your team at the hotel..Thanks dear jk you are excellent see you again nex year Elie akouri 0414750013.. Room. 503

Location great close to nano rd walk straight up to the beach and bangla rd in 10 mins or less . I stayed here because of sandbox rules I choose The best western because of its standards this hotel maintained that level The rooms are quite spacious, comfortable, modern and clean. The rooftop pool and outdoor area very nice . At the back are cabana style beds but the Great views from the rooftop pool area. Breakfast is buffet all good omelet on and eggs cook at egg station For what we paid we feel we got value for money. Location is very good. Bangla is a 5 min walk and beach is less than 10 mins away. Family mart close by. Good value clean and good bathroom

GM BWP, Owner at Best Western Patong Beach, responded to this review
Dear seven222, Warm greetings from Best Western Patong Beach Phuket. On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Phuket. I am delighted to review your high satisfaction rating with your stay with us and that Best Western Patong Beach Phuket was overall a very positive experience for you. Thank you for your comments. I sure will use them to improve further in service with the staff. I do hope that if you are returning to Phuket in the future again, we will have the opportunity to welcome you back. Once again we greatly appreciate your time in reviewing your stay with us. Warmest Regards, Phakapol Yawaluk (Addy) General Manager

We arrived at 5.00pm after a long journey to be firstly ignored and then told that our room was dirty and not ready even though check in was at 2.00pm. We waited 30 minutes at reception to be finally brought up to our room by the manager. The room was extremely average with an odd smell and well below 4 star standard. The paint was clipping off the walls & the lighting in the room was extremely dark (bring a torch). We then went to the pool for a quick swim to try perk up our mood to then again be disappointed to find no staff, closed pool bar, paper tin pool towels and a bin overflowing with cigarette buts. The only positive was the friendly security guard and the location close to all the bars & restaurants. Our overall experience was TERRIBLE. Would not recommend this hotel to anyone

GM BWP, Owner at Best Western Patong Beach, responded to this review
Dear katiecl12345, Greetings from Best Western Patong Beach Phuket. May I begin by saying how extremely sorry I was to learn of your disappointment regarding your time with us. I can make no excuses (and would not wish to as your comments are entirely valid) for the lack of preparation of your room prior to your arrival and the subsequent lack of attention when servicing it. As a Best Western-branded property, we have comprehensive standard operating procedures in place covering every aspect of hotel operation which regrettably were not followed on these particular occasions and I have already briefed my entire team about the levels of service I expect on each and every occasion without fail. I would also like to deeply apologies for the issue you experienced with the service at the pool and this has now been fully rectified by my team. I have also addressed your comments regarding the cleanliness at the pool area with my Executive Housekeeper to ensure that all area is cleaned. I would like to end by thanking you for praising the aspects of your stay which you enjoyed and deeply regret those which did not meet your expectations thus causing you to award us a “low” score on TripAdvisor. I hope my reply reassures you that as the General Manager of Best Western Patong Beach I am utterly dedicated in taking concrete action regarding the feedback we receive and do not simply pay “lip service” to our valued guests' comments as I would like nothing better than by having the chance to welcome you again to experience the true meaning of a memorable Best Western Patong Beach vacation. I hope that we could see you again soon. Kind regards, Phakapol Yawaluk (Addy) General Manager

The rooms are quite spacious, comfortable, modern and clean. Kettle, cups, glasses , coffee and tea supplies are very good.Plus x2 big bottles of water. Balconies are ok, on the small side. Bed is very big and they have to use 2 different sized covers which is a bit strange. TV channels are all in Thai. The gym is small and just ok. Do not turn up too early as a few of us arrived at about lunchtime and waited an hour or so. To be fair, check in is 14:00. The rooftop pool is nice. Sunbeds are not adjustable so not that comfy and poolside has no shade. At the back are cabana style beds but the hard backrest becomes uncomfortable after a while. The biggest shockers are the exorbitant bar prices! 110 baht for a small tin of beer!! I understand they need to make a profit but that is nearly 3 times the cost of supermarket prices. Nice views from the rooftop pool area. No snacks and limited drinks menu. Breakfast is basic but ok. You choose your meal via a tick box. Eggs various ways, noodle and rice dishes. Small portions. You can also get fresh fruit, toast, cereal etc. For what we paid we feel we got value for money. Location is very good. Bangla is a 5 min walk and beach is less than 10 mins away. Family mart close by. Jungceylon is closed at the mo. As are a few other places - boxing stadium etc. Big C at Jungceylon is open. Enough open to keep people occupied.

GM BWP, Owner at Best Western Patong Beach, responded to this review
Dear paulandceleste, Warm greeting from Best Western Patong Beach, Phuket. Thank you for bringing your experience to our attention, as it is through your comments that we are able to maintain and indeed improve upon the service that we deliver to our valued guests. One point I would like to politely clarify is with regards to the TV channels. Be informed that our hotel has provided 49 channels together with Thai, Chinese, Russian & English languages. All value issues you mentioned included the selling price of beer at the pool bar being attended to by me and my concerned departments. I held an immediate meeting with my team in order to ensure that all services need to meet our usual exacting standards. May I end by saying thank you once again for the nice review and I can guarantee you that these little shortfalls will be taken care of shortly. Looking forward to welcoming you soon again! Best regards, Phakapol Yawaluk (Addy) General Manager

Stayed here for the first 3 nights on arrival. I wasnt sure what to expect when I saw the open plan/open air reception but after stepping out the lift to the corridor to my room I was in heaven. The air conditioning is extended out to the corridors and when the lift doors are open you are met by this reviving cold blast .The rooms are Modern, clean and spacious and great value for money. The hotel lobby is also a great social area to meet up with friends. And a rooftop bar with great views and happy hour is also a bonus. Its on a very busy street. With everything on hand but once inside the hotel you cant hear a thing. I will most definitely go back

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear Helen Y, Thank you for choosing to stay at Best Western Patong Beach and for taking the time to write a review on Tripadvisor. We are happy to note you had a wonderful time with us. Hope we see you soon in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

This hotel is nice. I really liked it. The reason for 3 start is because of the false advertisement. We thought this was close to the beach the way advertisement was showing, no close to beach at all. You have to cross two very busy street. We have to be very very careful when crossing. Other then that the hotel is nice.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear surends2017, Thank you for your recent stay at Best Western Patong Beach. We are happy to see that you had a wonderful stay with us. I feel you have misread our advertising regarding the distance to the beach from the hotel. Our online advertising states the following. "Located 300 m from Jungceylon Shopping Center, Best Western Patong Beach is 600 m from Bangla Road and Patong Boxing Stadium. Phuket International Airport is 24 km away." I hope you visit us again in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Clean and well maintained hotel. Good shower. Great breakfast. Nice swimming pool and gym. Good location near restaurants, 7eleven, ATM, money exchange, BIG C, Jungceylon shopping, Banzaan Fresh Market and Bangla Boxing Stadium. It's a busy hotel with 40 rooms in a single floor (they have 7 floors) sometimes it's hard to share only 2 lifts with all guests, also there are some drunk and annoying guests in the hotel. Hard bed and pillow. They offer a single cover for a Double bed.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear KarinaLandim, Thank you for choosing to stay at Best Western Patong Beach and for your wonderful comments on Tripadvisor. I am very sorry to hear about the inconvenience caused to you by some fo the noisy guests. Please accept our sincere apologies. Please do not hesitate to call if you need any assistance in the future and look forward to your return soon. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

I had stayed in this hotel and the breakfast was of no choice. Especially not recommended for Indian Grps. Yes it's centrally locates where one can walk to shopping mall like JungCeylon or Bangla Street. Rooms are expected to be a three star hotel accommodation . Staff is friendly.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear YazdiBuhariwalla, Thank you for choosing to stay at Best Western Patong Beach and for your review. Your comments are noted for future improvements. We hope to see you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

We stayed at this hotel for 2days, very good hotel to stay for couples and families, and just 1 km far from patong beach and famous bangla street for night life, and everthing u will get at walking distance from this hotel. FOR INDIAN FOOD LOVER(Bombay Kitchen) NORTH INDIAN RESTAURENT IS CHEAP AND BEST TO EAT.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear ballysingh85 , Thank you for choosing to stay at Best Western Patong Beach and for your wonderful comments. We hope to see you soon in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Once again I stayed at Best Western Hotel The staff were totally amazing. From picking me up from the airport and arriving at reception. Everything was easy. Special thanks to all the following The receptions staff: Dining kitchen especially Ms New, chefs who made breakfast and Crispy bacon every day, the happy cleaners, and Bar staff. Everyone treated me like a king. They made my stay most pleasant and memorable. Everything was clean. I love the gym, and pool area. The general manager Kumar was fantastic. And provided a wonderful New Years event. With amazing DJ music. I stayed 17 days and everything was great. Thanks again to all the staff who are now very good friends. I will be back soon for another stay at Best Western. Aussie: David :-))

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear David, Thank you for choosing to stay at Best Western Patong Beach and we are very thankful for your kind feedback! It was truly an honor to host you again. We are pleased to know that you had another great time in our hotel. Please do not hesitate to contact us directly should you need any assistance in the future. We hope to see you soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

We visited the Best Western Patong Beach for five nights. Firstly the location within Patong is amazing. A short stagger from Bangla Road. Juncylon, banzaan night market also really close. The hotel itself was clean, fresh and just what we needed for a coastal hotel. Amazing rooftop pool. Staff really friendly. Just what we needed to end our Thai adventure.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear Acbex, Thank you for your recent stay at Best Western Patong Beach and for your wonderful review on Tripadvisor. We look forward to welcoming you back in the near future. Best regards. Kumar Ellawala General Mnager Best Western Patong Beach

The staff is very rude, Discourteous Hotelrooms need maintainence,not cleaned on time.Staff in Buffet area talk rudely.Indian tourists r seen sarcastically.Notrecomending this hotel to anyone.Poor show.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear saritasabharwal, Thank you for your recent stay at Best Western Patong Beach. I am very sorry to hear that you felt you are not welcomed. This is certainly not the usual standard in our hotel. Please accept our sincere apologies for the inconvenience caused. Rest assured immediate improvements will be made. I hope you give us an opportunity to welcome you back in the near future. If need any assistance please do not hesitate to contact me directly. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Not the fanciest best western but certainly dedicated staff. Having been stood up by my arranged taxi the hotel took me to my destination with their taxi at no charge. Given the opportunity the staff makes it their goal to provide guests with the best experience possible. A+

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear Global28533270164, Thank you for choosing to stay at Best Western Patong beach. We are delighted to hear your positing experience in our hotel. We hope to see you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

If you looking for a place that is really close to the night food market and Patong Beach this is it. I would say the breakfasts here are really good and their rooftop pool. I do think that they could go out of their way to help guests a bit more. I did ask for a plaster/something when my foot was cut, however they said they had none (first aid box anyone?). Other than that we enjoyed our stay and the location is really ideal.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
lisavdm2019, Thank you for your recent stay and for your wonderful comments on Tripadvisor. We noted your points for future improvements and I look forward to welcoming you back in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

We had 4 night of vacation and one week before we came we asked to provide us calm room, because after 20 hours travel we wonted to have nice sleep. We ask about transfer to be organize and we got reply that they are fully booked and that they cannot organize transport from airport to hotel. Just rude and arrogant start. We came to hotel at 9am, with sleepless night we asked if we can get room before, lady at the reception reply us, ok if you pay, other wise wait 2pm. In the lobby of the hotel there are 4 couches, and all were occupied. It was written no food and drink, at 9 pm some people were already drinking beers with chips. My husband wanted to use lobby bathroom, it was only 2 for men, always occupied. Once they finally were liberated he went, but they were dirty and we went to reception to ask to clean it up and, after that it was again occupied and we used bathroom of restaurant and leave the language went for walk out of there. At 1pm we get room, we asked Calm and we got 517 what was just in the middle of corridor. Around us were group of people, they were have doors open continually visiting each other. So noisy. At most awesome situation is when at 3 night they put in the room beside Indian family and they made check in at 4am , they wake up everybody because they have couple of rooms and they were screaming from 3am to 4am, we call reception, but then they move inside to room and continue to make chaos inside to room, we couldn't sleep. After that other people start calling reception. At the end that Indian guy went down to complain why he cannot make check in “NORMALLY” and why everybody is comparing. Just discussing people and just worst than discussion management of that hotel. Please avoid this place, this place has no right to be BW Hotel, this is The WORST eastern hole we have been that cost like western hotel. Shame on you Best Western @Bestwestern

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear MarinaD , Thank you for your recent stay at Best Western Patong Beach and please accept our sincere apologies for the inconvenience caused to you for not being able meet your expectations. This is certainly not the usual standard in our hotel. In regards to travel arrangement from the airport, although it was fully booked our staff should have given you an alternative options to arrange your transportation. This is the peak season in Phuket. I am sorry we couldn't get you a room earlier when you arrived at 9am. The official check in time is 2pm due to high occupancy all rooms need to be cleaned as most of the guests check out around 12 noon. We do offer Western food on the buffet daily to include, baked beans, ham, sausages, eggs any style and a few other rotating special dishes apart from Danish pastries, pancakes, yoghurts, and fresh fruits. I am sorry about the noise factor due to earlier morning 4am arrival of guests to your adjoining rooms which was unavoidable. In regards to room cleanliness I have already spoken to our housekeeper to ensure we focus on the cleanliness standards. Dear MarinaD, it seems everything went wrong from the time you arrive until you left. Once again, I am very sorry for the inconvenience caused during your stay. I wish I had the opportunity fix all issues had I know about earlier. Rest assured improvements will be made. If you need any assistance in the future please do not hesitate to contact me directly. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Great location near the Bangla road and excellent street food market. Breakfast was OK, although too Thai for my taste. The hotel supplies beach towels free of charge. The roof swimming pool looks great.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear anituska1, Thank you for your recent stay and for you wonderful comments. We look forward to welcoming you back soon. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Cold welcome, nobody to help at the lobby with luggage. Had to follow up everyday for toiletries. Restaurant food was not good, gave us stomach problem. But location definitely good. Right opposite the happening Bangla Market lane. All the necessary stores were around the place.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear 904nilanjanam, Thank you for your recent stay. We are very sorry we didn't meet your expectations. Please accept our sincere apologies for the inconvenience. We ensure to follow strict guidelines for food hygiene and our food is freshly cooked daily. I am not sure your stomach problem was relating to food you ate in the hotel or outside. We do average 450 covers daily and haven't received a single complaint relating to stomach issue. However, one again thank you for your feedback. Hope you consider to stay with us again. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

The worst hotel I've ever checked in. They'll bluff and charge extra amount from you saying that you broke the glass you broke the water bottle amd they'll charge minimum of 400thb. Better don't get into this.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear trinadhp2020, Thank you for your recent stay and for your review on Tripadvisor. I am extremely sorry for the inconvenience caused during your stay. Please accept our sincere apologies for the inconvenience caused. It is hard for me to follow up without having specific details. However, I will investigate and take necessary action for future improvements. Hope you consider to stay with us again. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Every time you leave the hotel, you have to re-enter the WiFi password, regardless how often you leave the hotel or for how long. Also every second day, they will change the WiFi password, so that you will have to go to the lobby to ask for the new WiFi code, as they refuse to give you the new code over phone. Even if you call the reception from your hotel room. This is the most ridiculous WiFi policy that I've ever seen and it urgently needs to be adapted for the year 2020! The pool is small but very nice. Unfortunately, you can only really enjoy it very early morning or short before sun set/ early night, as otherwise it is way too hot, as directly exposed to the burning sun. Besides that, the staff is friendly, the breakfast is ok and the location is great, everything is within walking distance (the beach, the shopping malls and the night life). The rooms are clean and the AC works perfectly. Unfortunately the rooms are very clairaudient so that we could hear our neighbor laughing one night and vomiting another night... There are many Chinese guests, that may appear rude to the average European (by sneezing over the breakfast buffet, bringing food to the pool although forbidden or jumping the queue to enter the elevator, although we were already waiting in front of the elevator with our baby-stroller (including baby)).

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear SwissTraveller1979, We very much appreciate your comments regarding your stay at the Best Western Patong Beach and please accept my apologies we did not meet your expectations. I would certainly review the Wi-Fi policy in the hotel to ensure no inconvenience to guest. Please accept my sincere apologies for the inconvenience caused. However, It is always a pleasure to receive positive feedback for friendly staff, good breakfast, great location, clean rooms with good air conditioning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

I stayed here whilst visiting Phuket and this hotel is in a great location. Its 5mins walk from walking street were all the bars are and restaurants and also 10 min walk from Patong beach. Check in was very quick on arrival and even when leaving and the rooms were clean and tidy and were cleaned every day. Only fault with my stay was no english channels were on the tele and some were very fuzzy, not that this is a big thing as you don't go on holiday to watch t.v but it would of been nice to be able to.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear ThomasK1698, Thank you for your recent stay at Best Western Patong Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards the issue with TV channels, I am happy to say that we are in the process of upgrading the signal to digital in this month with 50 channels to include English, Korean, Chinese, Indian and Arabic news as well as sports, documentaries and movies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

We stayed at Best Western Patong for 5 nights and were satisfied with the hotel. The staff were friendly and helpful when we emailed in advance. The highlight was the rooftop pool area, which had good views and plenty of sun beds and chairs. Breakfast each morning was great, although there was no air conditioning. I recommend sitting at the tables closer to the road, which had a nice breeze. The hotel room itself was clean and simple. It was a bit noisy at night with noise from other guests, but not as bad as other hotels I've stayed in. The shower had good pressure, but didn't drain very quickly. All up, a good stay.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear TrainerKath, Thank you for staying at Best Western Patong Beach and for taking the time to write a review on Tripadvisor. It is great to hear that you had a wonderful time with us. Thank you for highlighting our fabulous rooftop pool area, friendly staff, breakfast and clean room with good shower. Please let us know if you need any assistance in the future. We hope to see you soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

It was an OK stay. I did expect a bit more, considering the price (price of just one room was already twice the amount we spent for 2 rooms at the Yorkshire Inn Hotel on the same trip), so was not expecting to see that my pillow case though clean was worn (had several holes), or that other than shower gel and shampoo, nothing else was provided in the toilet. Wifi was strong. We paid what we were told was a special rate for the breakfast (150baht). It did have a fair variety but most of it was carbohydrates (breads, cakes, noodles). The highlight for me was the was soup noodles as it was cooked on the spot. The other hot station was an egg station where you can order omelettes, or take the already cooked fried or hard-boiled egg. The fruit section has only watermelon, pineapple, rock melon and tangerines, and they were not fantastic – the rock melon was hard and bland, the pineapple looked pale (so I did not try it), and the some of the tangerines had mould on them (though those I ate were sweet).

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear NonDScript, Thank you for taking the time to write a review on Tripadvisor. This is the peak season in Phuket hence hotels accommodation prices are much higher than low season. We do offer additional amenities free of charge on request, which we state in the room. However, I have noted your valuable comments which I have already addressed to my team for immediate improvements. We hope you give us and opportunity to invite you back to hotel to experience all improvements. Look forward to seeing you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Nightclubs, noisy disgusting surroundings, dirty small old room. Screaming one night stand with a prostitute next door. We wanted to cancel the reservation and leave, but the hotel nor AGODA allowed it. We talked to a small lady at reception, who spoke little English and we (thought we) made a deal to transfer us to another BW hotel in Phuket (a cheaper one) without paying anything more. When we arrived in the other BW, they had no info about us and the Best Western Patong didnt call them even when the woman told us she did. Long story short, we were FORCED to stay or lose 500€. - prostitutes allowed in the hotel - old rooms, dirty, small, very noisy - no basic amenities like toothbrush, slippers, nothing - only local and 2 chinese TV channels - 20+min walk to beach, not 5 like they state - dirty smelly hideous green beach - disgusting area, full of "pingpong shows", prostitues, drunk people, cockroaches - it was my birthday, they knew it, no surprise/birthday wish, nothing unlike anywhere else - horrible receptionists, bellboys are rude, manager even more - overpriced - from rooms, to water automats, to drinks, meals - smoking area right next to the pool - leaking AC - 80% Chinese, 15% Indians, 5% others - sooooooo noisy - the funniest part was the breakfast worth "10€ per person" on the day of our departure - 1/2 - half a piece of a sandwich, 1 tangerine, 1 small banana, 1 plain muffin, 1 yoghurt, 1 egg, 200ml drink - ridiculous + rooftop pool (but cold af, even with 35 degrees outside) + the only real plus was a good breakfast + restaurant personell, when we got sick, they allowed us to take a bit of food upstairs Overall, the worst hotel in my life ever. Please do not stay here, if you wish to have a nice holidays.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear Nikusica, Thank you for your recent stay at Best Western Patong Beach and for taking the time to write a review on Tripadvisor. We are extremely sorry to hear your disappointment as well as the area in Patong, Phuket. It seems everything had gone wrong from the time you stepped in to our hotel. Please accept our sincere apologies for the inconvenience caused. I have noted all your comments in detail and I would certainly take some of the valid points for immediate improvements. However, I would like to clarify a few points you have highlighted in your review. Patong is a world-famous tourist destination, well known for clean beautiful beaches (not a dirty smelly hideous green beach), night life and authentic southern Thai, fresh seafood and street food. We have never advertised or mentioned in anywhere that the beach is 5mins walk. It only says 600M walk to the nearest Patong Beach. The walking distance time to the beach is up to each individual's pace. None of the tourists are forced to go to places they don't want to (i.e. ping pong show). If you are not into night life there many other beautiful attractions you can travel to enjoy your holiday. Our hotel do not allow prostitutes. However, guest are allowed bring a joiner, as long as with a valid ID. This is the normal practice in any hotel in Phuket or in any Thailand beach destination. We often get praised for the beautiful roof top swimming pool and none of the guests had complained about the water being cold. Average temperature in Phuket is 35-38 degrees Celsius and guests find it very comfortable. We have our basic amenities in each room and have advised the each guest room that we could provide additional amenities on request. Once again we are very sorry that we couldn't meet your expectation. We wish you all the best. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

We stayed ther for 3 nights and stay was comfortable. Staff was very nice to the customers. Breakfast was really awesome, they had variety of food and even poha nd dal for breakfast.Hotel is very close to the patong beach.overall very nice experience.

BW_PatongBeach, General Manager at Best Western Patong Beach, responded to this review
Dear dicoc2019, Thank you for your recent stay at Best Western Patong Beach and for taking the time to write a review on Tripadvisor. We are glad to hear that you had a fabulous time. Look forward to welcoming you back to our hotel in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Superb stay and my all requirements and required amminities are fulfilled. If I am visiting Phuket again then definitely I will opt for BW Patong Beach. And the best part the location. Its very near to Patong Bangla street and beach also not inside the street so that you will be out of loud music and notice.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear kbsandip, Thank you for staying with us and for your wonderful review. We are waiting to welcome you back to our hotel in the near future. In the meantime if you need anything please do not hesitate to contact us directly. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

hotel in a great location not far from the center of the nightlife and shopping centers but at the same time when you are in the room you don't notice anything about the delirium that is outside clean rooms magnificent swimming pool breakfast excellent wonderful staff a special mention for THAE-THANATHIP

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear K1261YHfrancescom, Thank you for your recent stay at Best Western Patong Beach and for your wonderful review. I have already shared your comment with our team and also conveyed your compliments to Thae-Thanathip. Thank you. Hope to see you soon in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Location is good. Very close to Patong market and You get almost everything at a walking distance. Breakfast spread was good, but hardly anything to eat for Indian vegeterians. There were 1-2 dishes, but tasted nothing like what we have in India. Staff is very friendly and ever smiling. Special call out to travel executive, who was very helpful with the bookings for sightseeing, etc. Wifi needs major improvement. The speed reminded me of 2G days. There are a couple of desktops in the lobby though, where you can browse internet at good speed. Rooms are good and clean. All in all, a good value for money to stay in close proximity to Patong market.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Amit B, Thank you for choosing to stay at Best Western Patong Beach and for taking the time to write to review on Tripadvisor. We are happy to see that overall you had a good experience in the hotel. I will ensure the points you highlighted esp, more vegetarian options for Indian nationals as well as improvements for Wi-Fi speed are improved. Please contact us directly should you need any assistance in the future. Look forward to your return soon. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

- we went as a group via TripFactory (must say the experience was not as expected) - the property is centrally located & easy to walk to Patong Beach/ Bangla Road - Rooms are smaller, typical business / budget property - Staff can spend more time smiling and interacting with the guests- they were rude at times if we ask them any questions - Breakfast spread can improve a lot with more options - We had to call the reception thrice via Operator for an extra bed. Despite of reminding at 6 pm twice, till we came back to the hotel room @ 2 pm- the bed wasnt ready - AirCon was pretty good and bed-linen was of premium quality - after our check-out the lady from reception from the hotel called us saying two towels were missing- i had to ask for a temporary access key and rush to my room- the towels were folded & kept near the wardrobe section - apparently, the house-keeping incharge did not notice my towels- she did apologize to me- that it was her mistake. - Front desk should be more courteous to the guests- instead of asking for TBH 1200 for the two towels- they should have politely checked- if we had misplaced the towels or left at the pool - this is not the best western i expected from a service quality standpoint - One of the days, we had packed breakfast (because we had PhiPhi Island tour)- the box was literraly cold- no crossiants, no fresh bread- it was a dead cold sandwich with a fruit & a packed juice (tetrapack) - Rooms are not sound proof- you can hear all night long vehicles passing. Opt for rooms which are not facing the main road.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear SandyBanu, Thank you for your recent stay with us and for taking the time to write a review on TripAdivsor. I am thankful to you for highlighting some of the areas which needed urgent attention which I have already discussed with my team for immediate improvements. Please accept our sincere apologies for the inconvenience caused during your stay and hope to see you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Great destination for any business or Holiday trip. Great Breakfast, Cleanliness and staff behaviour. Reasonable distance from airport, nearby couple of shopping malls and market makes the stay more meaningful.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear SAURABHSAXENA1, Thank you for your recent stay at Best Western Patong Beach and for your wonderful comments on TripAdvisor. We look forward to your return in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Location is perfect. So easy to get to some of the best food, night life, and beaches. The rooms are nice and have great AC and wifi, the breakfast is great, with a bar in the lobby that has live music, and the rooftop pool to top it all off. Also the concierge help made our trip so much better thank you!!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear jtilq, Thank you for your recent stay at Best Western Patong Beach and sharing your wonderful experience on TripAdvisor. Our team is thrilled to read your review which encourage us to continued improvements to our services in our hotel. Look forward to welcoming you back soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

I'm from India and find this hotel the best in phuket. The staff were very helpful. Location is the prime assest to this hotel. Bangla street and the beach are walking distance. There are a decent Thai restaurants opposite this hotel.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Sundeep K, Thank you for your recent stay with us and for your wonderful experience at Best Western Patong Beach Phuket. Your comments are useful to all the guests who will stay with us in the future. We look forward to welcoming you back soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

The staffs were rude. They will charge you extra during checkout, so be extra cautious and cross check the towels and glasses beforehand. Location was good but overall experience was abyssmal. Both check-in and check-out was a bad experience.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear abhimoves, I am sorry to hear you had a bad experience with us. Please accept our sincere apologies for the inconvenience caused. All guest amenities including linen in both bedroom and bathroom are set as standard in every room. We ensure there are no missing items when guests check-out and it is the usual practice in any hotel to charge missing items cost to the guest since it is their responsibility ensure items remain in room. eg after taking towels to the beach or out of room and not returned. Thank you for your understanding. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

All mirrors in lobby are filthy as most things are in this place. Floor in outside restaurant dirty. Shown to the room. Shower full of long dark hairs, grime and dirt on walls, skirting, in cupboards, drawers etc. Toilet and bathroom not clean. No toilet roll. Bedlinen stained and grimy as were the curtains. Towels were once white I expect. Yuk Looked in other rooms just the same so stuck it out for 2 nights. Breakfast, the guy at the egg station had on chefs jacket that might have been white in another life. Absolutely disgusting! Could not eat there as thought what are they like in kitchen if one out here is like that. Thought we would be OK with a brand name like Best Western and it wasnt cheap to stay in this dirty hotel.

Nice stay overall. Beautiful infinity pool. Pleasant staff went out their way to assist us and to answer any questions we had. Close to the market and a short walk to the beach. Nice breakfast atmosphere.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear kishan w, Thank you for your recent stay at Best Western Patong Beach and for taking the time to write a review on TripAdvisor. We are glad to hear that you had a wonderful stay with us. Please do not hesitate to contact us directly should you have any questions. Look forward to welcoming you back soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

The hotel is in a good location if you don't want to be in the thick of the hustle and bustle of BANGLA RD, but is in a short walking distance to all the massage/spas, bars, clubs, shopping areas and restaurants. I am travelling alone for the weekend and with it being my first time in Thailand, I wanted to experience Phuket and I am really pleased with the experience I have received from the hotel and what it has to offer. Good customer service (although improvements required with restaurant staff; limited English and abrupt). Its a clean and convenient hotel and priced well. Rooms are of a decent size but the front doors need replacing - The noise levels in the corridor got VERY LOUD and lots of disturbances throughout the night by inconsiderate fellow guests.

GM P, General Manager at Best Western Patong Beach, responded to this review
Hi Bharti, Thank you for your recent stay at Best Western Patong Beach and for your survey. Your feedback is very important to us and I would certainly take immediate action with my team for future improvements. Please do not hesitate to contact us directly should you need any assistance in the future. Hope to see you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Good location Not spacious room but has own exclusive touch Good Facilities Pleasant staff I love my vacation with BW Easy to go anywhere i wants... easy to eat locals food... but not a suitable party place

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear MeentZ, We are happy to see that you had a wonderful stay with us and thank you for taking the time to write a review on TripAdvisor. Hope to see you soon! Best regards. Kumar Ellawala General Manager Best Western Patong Beach

I chose this hotel primarily for the location: a two-way road giving easy access to and from (taxi,tuktuk or motorcycle)...also 5 minutes walk to Bangla rd,and 5 minutes more to the beach. The hotel itself was a treat, the rooms, big and clean (mine had a balcony)...the breakfast very good (till 10.00am) and the staff & management, only too willing to attend to every request

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Tom, Thank you for choosing to stay at Best Western Patong Beach and for taking the time to write a wonderful review on TripAdvisor. It is great to hear that you had an enjoyable stay and for lovely recommendations for our future guests. If you need anything in the future please do not hesitate contact us directly. Look forward to your return in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Extremely good, The location more than wow since it's in the center of the city, nightlife, shopping mall, hospital, police station all this are very closely. I'm strongly recommend for those who people's who prefer to be in active place.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear khamisabri4411, Thank you for your recent stay at Best Western Patong Beach Phuket and for your wonderful review with your recommendation for future guests. We look forward to welcoming you back to our hotel in the near future. If you need any assistance in the future please do not hesitate to contact us directly. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

Best Western was clean and felt good after a long trip through the gorgeous islands of Thailand. It's location is right in the middle of the Patong craziness. So if this is your vibe - being in the middle of the franticness of Patong, then this is the best place for you to stay. Very cool thing is their infinity pool with a view of the city. Also their staff were super friendly and helpful

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Karre82, Thank you for taking the time to write a review on Tripadvisor with you wonderful comments. We are happy to hear that you had an enjoyable stay with us. Hope to see you in the near future. Best regards. Kumar Ellawala General Manager Best Western Patong Beach

The hospitality is great and the room as well. but for some reason the internet is very slow couldn't even stream or do video call. pool area is amazing and the breakfast too. hope they can fix this issue. location is also very convenient close to the beach

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear dearelliee, Thank you for sharing your feedback after your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to improvements our internet service to ensure we offer a better experience for guests in the future. Thank you and Best regards, Bundith Juvasvat (Bert) General Manager Best Western Patong Beach

Over all ,bad hotel with a very poor quality of food. Staff are very unfriendly and they are not welling for any assistance BAD place to stay in Thailand, although it's not cheap hotel and I was expecting a professional way from all the staff. Especially the lady working in the reception.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear 16479, Thank you for sharing your feedback after your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If you could kindly share more feedback via the email: info@bestwesternpatongbeach.com so I can personally look into the comments you have provided. Thank you and Best regards, Tristan Tristan Kuehneisen General Manager Best Western Patong Beach

The hotel was in heart of patong...near to every where you want Breakfast was good Rooms were clean and bed was comfort Check in and check out just took 10 minutes. Staff was helpful and smily We have a good time in this hotel

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear minosam, Thank you very much for taking the tame to share your latest impressions of your recent stay at the Best Western Patong Beach with us and the rest of the TripAdvisor community. We are delighted to learn that you enjoyed your stay with us and are very glad to receive such kind and encouraging comments on our overall product and services. It was a true pleasure of having you stay with us as a guest and we do hope to see you again in the near future. Thank you and Best regards from the Land of Smiles!!! Yours sincerely, Tristan Tristan Kuehneisen General Manager

Short but nice experience hotel close to shopping mall, many restaurant & Bangla road only 10minute by foot. Very clean & modern room. Also their provide parking if u rent a vehicle this hotel one of the best.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear zanurihalim, Many thanks for sharing your latest experience of your recent stay with us and the rest of the TripAdvisor community. We are delighted to read your kind words and do hope that you will come back for a revisit very soon! Please take good care and we are sending our warm regards from the Land of Smiles!!! Sincerely Tristan Tristan Kuehneisen General Manager

Perfect hotel for visiting patong walking distance to everything restaurants markets etc Good rooms and nice roof top swimming pool Breakfast okay Good check in and found all staff to be courteous and helpful Must say good value

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear StephenW201, We are glad to learn that you enjoyed your stay at the Best Western Patong Beach and would like to than you very much for sharing your last impressions with us and the TripAdvisor community. Our team sends their warm smiles and Best regards and we do hope to welcome you back very soon in the near future. Thank you and All the Best, Tristan Tristan Kuehneisen General Manager

This BW is nice,spacious, and near everything. Nearby locations: Junceylon shopping center, Junceylon night market , Bangla Road (red light district). The room was clean, big shower and nice lightnings. The hotel hallway is way too dark ; feel unsafe.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Kevin C, Thank you very much for taking the time to share your latest impressions with us and the rest of this online community. We are delighted to learn that you enjoyed your stay with us and are happy that the surrounding area and the Hotel itself was according to your taste. Thank you for the kind words and we are looking forward of hopefully welcoming you back in the near future. Best regards from Patong Beach, Sincerely, Tristan Tristan Kuehneisen General Manager

I have booked hotel for 3 nights and 4 days. Though I was aware that they have check in at 2pm but as my flight landed early so we reached 2 3 hrs before the scheduled check in time. When I talked to the reception they said early check in is not available and if you need its chargeable@1000 baht which I didn't like due to which we waited at reception area as it was raining outside so we can't go out too. After this for whole 3 hrs they didn't bother to come and ask for water also which I believe is basic courtesy. Cons of room: 1) The TV in the room has only local channels, when they know they have international tourists all over Phuket 2) They don't provide basic amenities like toothbrush toothpaste washroom sleepers 3) If you don't put towel on floor they wont replace it next day also 4) The wifi is so so 5) Breakfast is worst if you're vegetarian. They have only bread butter, conflex salad and fruits only for vegetarians On the pro side ,only thing is locality which is near to bangla street Overall I am not satisfied with hotel service. I won't suggest to someone else too

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear SuyashJ11, Many thanks for taking the time to share your latest experience at the Best Western Patong Beach with us and the rest of the TripAdvisor community. May I apologize for any shortfall that you have encountered during your stay with us and allow me to clarify a few points of your well received feedback: As it was explained by our Front Office Team upon your arrival, we are more than happy to give the vacant rooms to our guests earlier if we can, but please do understand that we also have to keep the other rooms available for paying guests, who are still about to arrive. Our services and facilities are shared and explained to our guest when they check in. The restaurant which is located right next to the lobby offers water in its product line , for a minimal charge of less than 30 cents. If our guests decides to remain in our open air lobby for whatever reason , we are more than happy to assist accordingly should there be any further request. We feature over 15 TV channels in our rooms, including English, Russian, German, Korean, Indian and Chinese speaking programs. Further details are displayed in the rooms' TV channel list, located next to the bed. We do have amenities in our Hotel , these are handed out to the guest and were also provided to you. Our Housekeeping Team follows an Eco friendly turn down service in order to contribute to the world wide efforts of reducing the overall carbon footprint on a long term basis. Therefore we have the notification cards allocated in the rooms to share these efforts with our guests in order to animate anyone to participate in such a good cause. Our Executive Chef has more than 10 vegetarian dishes available on the Breakfast Buffet. Should our guest have any dietary requirement, the team is more than happy to cater towards his/her needs. Once again dear SuyashJ11, thank you so much for helping us to continuously improve our overall services and product, your feedback has been well received and we will continue to strive for a better experience for all our guests. We do hope of being able to welcome you back in the near future and remain with our kind regards from the Land of Smiles! Best, Tristan Tristan Kuehneisen General Manager Delete Response

The shower room is unclean. Moldy looking. They never change the sheets, blankets, and pillow cases. They were stained before hand. Had to make them change it when we arrived. They do not clean the toliet every day. We had to ask them to clean the toliet. I will not be returning.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Pyang94, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Thank you and Best regards, Tristan Tristan Kuehneisen General Manager

I stayed here from 16th to 19th May and had booked my room for 2 Adults and 1 kid. On arrival we had travelled for almost 15 hours and the reception staff wasn't able to find our booking for a good 20 mins. While keeping us waiting till they checked they did not even offer us water. Upon being asked to at least serve water to us, the receptionist said its a 3 star hotel and we do not serve water or welcome drink to arriving guests. Once they found our room booking, their next confusion started when they mentioned that we have to pay for the child's breakfast whereas the payment was already made to Makemytrip our booking partner. The confusion wasn't resolved even till our checkout and makemytrip asked us to pay and claim from them once back in India. Pathetic. Rooms are extremely small, the bed is good only for 2 people at the best and they knew that we had booked for 3 people even then the small room was offered even after paying for 3 people. We struggled to manage on the small bed. On the plus side: 1. Swimming Pool is good 2. Very approachable to the market While we were departing they said that one teaspoon was missing from the room, it took sometime to explain to the reception guy with his limited knowledge of English that the housekeeping took it while cleaning food from our room. You can get better in Phuket. Would be best avoided if your 3 or more people

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear wolverine007, Thank you for taking the time to share your latest experience with us and the TripAdvisor community. Needless to say that it is disappointing that you did not thoroughly enjoy your stay with us and based on your feedback provided, we would like to apologize for any inconvenience caused during your stay. It is important for us though as a Hotel however, to clarify the following: 1. All our guests are being offered water if they are in need for it. This is the normal hospitality mind set. After analyzing the CCTV footage in our lobby (including audio), I am happy to learn that your claim about our receptionist misbehaving in the way how you are describing it is not correct. 2. The original booking we received over the agency you have booked included 2 adults only. The fact that you were checking in with a child of 5 years old without having this included in the booking was the reason it took the team longer to locate your booking. As a kind reminder, please be advised that we did not charge the child for breakfast as we could see you were not satisfied with the overall situation. We decided to do this since we do want our guests to enjoy their holiday with us. 3. All of our rooms are the same size. The additional set up and charge for the extra bed was declined from your side. It is very unfortunate that the shortfalls which occurred throughout the booking process made such an huge impact on the rest of your stay but we still hope that you will treasure the overall experiences made in the Land of Smiles. Many thanks for staying with us and we do hope to see you again in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

Excellent Hotel with professional staff ready to help anytime. Spacious clean rooms with nice interior. Perfect Location Near to many Attraction points in Patong by walking. 2 minutes walking to Jungcylon Mall. Non-noisy location and rooms at night. A Must try Hotel. Highly recommended

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear HenryAk85, What a delight to receive such a nice review. Thank you on behalf of the team for taking the time to share your positive impressions after your recent stay at the Best Western Patong Beach with us and the rest of the TripAdvisor community. This Hotel seems to have been designed for you and your preferences - the team is waiting for your return and in the meantime we will keep on smiling until you are back !!! Thank you and Best regards from the Land of Smiles! Tristan Tristan Kuehneisen General Manager

Room itself is spacious, huge comfortable bed. Decent air con, lovely big and powerful shower. Breakfast average, but nice omelettes. Wifi none existent, better in the lobby but it kept cutting out in our room and wasn't strong at all. Great location, 5 minute walk to Bangla Road or the big shopping centre. Nice pool area, plenty loungers.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear springdaisyhollybush, Many thanks for sharing the latest impressions of your recent stay at the Best Western Patong Beach with us and the rest of this online community. We are delighted to learn that you overall enjoyed your stay with us and the kitchen team member in charge of the omelettes sends his Best regards since he saved the day! Your constructive feedback has been well received for further follow up from our side and we do hope of being able to welcome you back in the near future. The team and myself are sending warm and sunny regards from the Land of Smiles! Yours sincerely, Tristan Tristan Kuehneisen General Manager

No problem with the hotel really. It's located on a very busy street so it's extremely noisy if you plan on getting a good night's sleep. You will hear motorcycles well past midnight. The hotel itself is very lovely. Comfortable bed and good shower. The staff is wonderful, very friendly and helpful. We didn't have breakfast here but the restaurant is good for lunch and dinner. I would just prefer a more quiet atmosphere.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear poughzp, Thank you very much for writing such a kind review and for taking the time to share your latest impressions of your recent stay with us and the rest of the community. While we can not change the Hotel's location itself, we are glad to learn that our team and the Hotel overall matched your expectations. We do hope you took advantage of the opportunity to visit Patong and its surrounding, vibrant entertainment area. Please do let us know if there is anything else we may do for you and in the meantime we are sending sunny greetings from the Land of Smiles! Best regards, Tristan Tristan Kuehneisen General Manager

I had to stay with my family for 10 nights here. I was shocked how far the distance between the motorbikes parking lot and the entrance of the hotel. They put us in the farest rooms so we had to walk long everytime we need to go out or to come back. The "Satellite TV" they called is poor and most of channels are weak. The breakfast was nice but expensive (300 bahts for two or for 1 person alone). The hotel located in great area, staff are nice and security level is high. They prevent guests from smoking on balcony (strang) yet this was not mentioned when we booked. The balcony is too small and miserable in width (only 14 inches).

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Ahmed_BN, Thank you very much for writing down your latest experience at the Best Western Patong Beach! We are happy that you enjoyed your stay with us and would also like to Thank You for the constructive feedback provided. Please note that smoking is in general not allowed in our rooms or on the balcony in order to maintain our high standards. It does increase the overall safety of all guests and employees and it eliminates the risk of unpleasant smell in the guest accommodation. We would like to apologize if you had to walk a bit more than usual, but your booking request led to this particular allocation. Thank you once again for your lovely feedback and we do hope of being able to welcome you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

Stay was very good. Located near Bangla road Phuket. You can walk to many places from here. Staff was good. Food quality was also good. Doesn't have many options in the breakfast though, but it was enough. You can do much more if you stay in Best Western Patong. Coming to Phuket, you would want a hotel which is located in the center of many tourist attraction. I would definitely want to stay again here. Very Practical choice.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear shekhardesign, Thank you very much for taking the time to review our property and for sharing your personal impressions with us and the rest of the community. It is a true delight to learn that you enjoyed your stay with us and we are happy to hear that the team took good care of you . Our breakfast buffet is designed to cater towards all different preferences and the team is always happy to hear and learn from the guests' feedback and observations. Thank you for you kind words and constructive comments which have been shared with our team. We do hope that you will visit us again and remain with sunny greetings from the Land of Smiles! Best regards, Tristan Tristan Kuehneisen General Manager

Comfortable stay and great value for money. Stay in 4 floor, the corridor was dark with minimum lighting. Roof top pool is a good place to relax. The location is near to shopping, massage, food and Bangla street.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear ckloke, Thank you very much for sharing the details of your recent stay with us and we highly appreicate that you chose the Best Western Patong Beach for your recent stay. Your kind comments have been well received and the Team has undertaken already the necessary steps to rectify this shortfall. The Pool staff from our roof top are sending their sunny regards and have already asked me when you will be returning back to our property. We do hope of being able to welcome you back in the near future. Yours sincerely, Tristan Tristan Kuehneisen General Manager

Best part of the hotel was its location from the walking street that is Bangla street, the most happening place in Phuket. Rooms were good . Staff was friendly . Enjoyed the swimming pool at top floor. We stayed there for three days and two nights. Free morning breakfast was good for we have vegetarian friends also and there was adequate choice for vegetarians also.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Amarkrishna, Many thanks for sharing your latest holiday impressions at the Best Western Patong Beach with us and the rest of the travelers on this social media platform. We are delighted to learn that your thoroughly enjoyed your stay with us and highly appreciate your feedback on our extensive Breakfast Buffet, our roof top pool and most importantly our team members who are here to make every guest enjoyed their stay. Please do come back and visit us again! In the meantime, we are sending our sunny regards from the Land of Smiles! Yours sincerely, Tristan Tristan Kuehneisen General Manager

We landed in Phuket and stayed in this hotel. The check in time was 2 pm, the hotel's lobby was full and had no space to sit. Not a warm welcome. Checked in our room. Room was done quit well with white interiors. The washroom was small and there was a balcony! The beds were comfortable. The best part was the patong club Street was just 5 mins walk from hotel. Also around hotel, there were a lot of restaurants. From pan Asian to italian. There was a shopping complex nearby where you can shop and also had a lane full of restaurants with different cuisines. We chose the breakfast buffet with our Stay. The choices for a vegetarian person were way too less. Also the food at their buffet restaurant was way too average. Overall a nice place minus food, wouldn't recommend anyone choosing their breakfast buffet. Comfort - 3/5 Food -2/5 Location- 4/5 House Keeping - 3/5 Hospitality - 3/5

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear ChinarG4, Many thanks for reviewing our Hotel after your recent stay. We are glad to hear that you overall enjoyed your stay with us and would like to Thank You as well for the input and direct feedback provided. Rest assured that your comments have been well received and for the next stay with us , please do not hesitate to share your point of view with the team directly so we can adjust and react accordingly. We are sending sunny regards from the Land of Smiles! Best, Tristan Tristan Kuehneisen General Manager

spent 2 nights on company trip. well...there isn't much to tell but the fact that it's a good hotel. overall they give good service. the minus just that the waitress at breakfast don't speak English and there was some time they had the glass runs out. the tv doesn't have HBO & others channel similar.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear pramastro, Thank you for staying at the Best Western Patong Beach and for taking the time to share your last impressions with us and the rest of the community. We are glad to hear that you overall enjoyed your stay with us and would like to apologize for any inconvenience caused as the English level of our staff did not meet your expectations. On behalf of the team we are sending sunny regards from the Land of Smiles and hope of welcoming you back in the near future. Thank you and Best regards, Tristan Tristan Kuehneisen General Manager

A great place to stay and great value for money. The staff is very supportive and is willing to help. The roof top pool is amazing esp at night . The place was very clean and highly recommend for all groups to stay . The location is not to far from Bangla and the mall but also great location for eatery

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear OnAir00385767927, It was a true pleasure of having you as our guests and we are glad to hear that you took advantage of our hotels'facilities and seized the opportunity of exploring Patong's vibrant, surrounding area including the shopping malls and night life. Our team is sending their Best regards and we hope of being able to welcome you back very soon! Yours sincerely, Tristan Tristan Kuehneisen General Manager

Hotel is situated in a very good location near Patong beach. It is also near Baanzaan night market and jungceylon. Just opposite the hotel is a stretch of restaurants that open till late night.There are quite a number of massage places to choose from nearby. The rooms are very clean and new looking, staffs are very friendly and helpful. Best of all, for an additional low fee, you can get the hotel breakfast which I will strongly recommend because it is value for money and good. All in all, I am very happy with my stay here.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear RaineH87, Thank you very much for your kind words and detailed review. We are delighted to hear that you enjoyed your stay with us and many thanks for commenting on our extensive breakfast buffet. I am glad you took the opportunity to have the late breakfast which is available every day until 11:00 a.m. The team is sending their warm regards and do hope of seeing you again in the near future. Thank you very much and sunny greetings from Patong Beach! Yours sincerely, Tristan Tristan Kuehneisen General Manager

I'd like to thank all the wonderful staff who delivered an excellent service during my 11 day stay. Special mention to the following staff: Manager : Som Reception: Nichaporn; Wut; Praken; Restaurant: Arisa; Sutida; Nantana; Yupphadi; Amonrat; Chef's 1 & 2 House keeping: Thitayee: Hom; Om-Uma; Pool bar; Jitaporn, Please forgive me if I missed your name. Thank you all for doing a great job. And for looking after me. I appreciate your efforts. It made my stay really enjoyable. Regards Aussie David

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Khun David, Warm greetings from Patong Beach and many thanks for sharing your latest experience of your recent stay with us and the rest of the TripAdvisor community. We are delighted to learn that you thoroughly enjoyed your stay with us and many thanks for staying so many nights. The team has a big smile on their face and would like to give a big Thank You back to you since it was a true pleasure of having you interact with so many of our team members. We do hope of welcoming you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

Come here regularly on business and Best Western is in a perfect location for me. The price is reasonable, room is quiet and clean - I was at the end of the building away from the road - and internet seems better that last time I stayed. Nice pool and gym on top floor with good views. I sometimes have to extend my bookings while I'm here and reception and management are very helpful. Housekeeping manager and staff helpful too. TV lacks English speaking channels but ok if here on holiday. Air-con was good - which is important. A wider selection of beer at the bar would be good. San Miguel light would be my choice and is available in many other bars here but not the hotel. Close to jungceylon mall for shopping and big c supermarket and only five minutes walk to Bangla and the beach. Will be back soon.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear paulphills070, Many thanks for staying with us again and we are delighted to hear that the team took good care of you . Your feedback has been well received and many thanks for sharing those valuable comments with us and the rest of the TripAdvisor community. The team sends their regards and we are looking forward of welcoming you back very shortly. Thank you and Best regards, Tristan Tristan Kuehneisen General Manager

Stayed for 3 night with 6 families (6 rooms)..the hotel is easy access to the shop,nearby 3min walk to Jungceylon Mall.Been to phuket every year but the experiences we had in Best Western Hotel Patong was not as expected as 3/4 star rated hotel. Good feedback:- 1-location is in centre,walking distance to shop,mall 2-the spread/line breakfast is average 3-the staff at receptionist is helpful & greetful 4-the rooftop pool is okay & the kids had fun Negative feedback:- 1-staff at the restaurant seems like discrimination.other family's daughter can feed fish in the pond next to restaurant,however my our kids are feeding the fish,been warned by the staff 2-very noisy at night as the hotel is next to the main road,hear clearly the motorcycle racing, lorry... 3-the alarm sensor for the whole hotel keep on ringing for 3-4 times at night time,when called the receptionist..been told that it was system problem. 4-the room size is very small when add 1 extra bed,not recommended for families with 2 or more kids. 5-the door system with card access not functioning even been repaired by the technician few times. Overall experiences is average.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Yang1412, Terimah kasih banyak for sharing your latest experience with us and the rest of the TripAdvisor community. It is disappointing to learn that we did not manage to exceed your expectations throughout your stay and on behalf of the Team, I would like to sincerely apologize for this shortfall. Your feedback has been well received and we appreciate it very much that you are helping us to improve our product and service consistently. Thank you for complimenting on the roof top pool, our breakfast and our team members. It is comforting to hear that the team took good care of you . We do hope we will be able to welcome you back in the near future and are sending sunny regards from the Land of Smiles! Yours sincerely, Tristan Tristan Kuehneisen General Manager

Stayed here for 2 nights. The rooms are nice and comfortable however my let down was the staff. They are very unfriendly and you definitely don't want to see that at a hotel reception. There were no basic things in the bathroom like a toothbrush , a shower cap etc..for a hotel of this class. We we're checking out at 5am and they dint have staff to help with luggage so we had to bring it down ourselves. Basically for a holiday spot the hospitality of this place is not great at all!!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear DeeYavit, Many thanks for sharing your latest impressions with us and the rest of the TripAdvisor community. Your constructive feedback has been well received and we would also like to Thank you for your kind understanding that our staff, who are more than happy to assist our guests whenever possible, are sometimes engaged with serving another guest at the same time. In these cases we do appreciate the patience and thoughtfulness pf everybody involved. We are glad to hear that you enjoyed our nice and comfortable rooms and are sending sunny regards from Patong Beach! Yours sincerely, Tristan Tristan Kuehneisen General Manager

We stayed here last week. Although it is not very new, the hotel is well maintained. Location is very near to Patong beach, bars and restaurants. Breakfast is reasonably good, at least better than many hotels in Thailand. Any requests handled immediately by the management. Airconditioning is a little bit noisy, we are not disturbed by the busy city noises. In short, I would return and stay in this hotel again.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear BulentDaglar, Many thanks for your kind words and for sharing your latest experience with us and the rest of the community. We are delighted to hear that you enjoyed your stay with us and sincerely appreciate your feedback provided. Hopefully there will be another opportunity of welcoming you back very soon. In the meantime we remain with a big smile and sending you Best regards as well, Yours sincerely, Tristan Tristan Kuehneisen General Manager

Still one night to leave this hotel but can't wait to review it. Very bad breakfast, coffee, tea, fruit, ... and when they run out of food they just don't replenish it. Nice and helpful staff although some of them not very happy in the breakfast and housekeeping. Big room, confortable bed but firm and high pillows, nice bathroom with big headshower, just a few English TV channels. Far from the beach but close to the "action", won't return to this hotel.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear barrds, Thank you very much for taking the time to share your latest impressions from the Best Western Patong Beach with us and the rest of the TripAdvisor community. I would like to apologize for not being able to meet nor exceed your expectations during breakfast period and the valuable constructive comments have been shared with the Food and Beverage Team for further follow up. My sincere apologies for any inconvenience caused. We are delighted to learn that you still enjoyed your stay with us overall and many thanks for putting this big smile on our face by complimenting on the team members you have met during your stay. Thank you and best regards, Tristan Tristan Kuehneisen General Manager

room - good size, mini bar fridge, walk in shower (prone to flooding), toilet tank was leaking water! service - bad experience with leaking toilet tank. front desk not helpful. house keeping not able to fix. we gave on it. on-site tour booking - good experience with staff Suriwan working at the desk. Good price and service. Even lent us her personal umbrella when it was raining out and went the extra mile to ensure guests tour experience were the best possible. amenities - pool and gym - did not use either so cannot comment buffet breakfast - mix of thai and western breakfast items. fried eggs - very greasy and messily piled into heating bins. omelette station had made to order, ok but quite greasy. coffee not very good. they have what looks like a coffee drinks machine but it is set to only dispense coffee so you may have to wait if a few people are trying to get coffee since it only does one drink at a time. location - on main street, very close to big Juncylnn shopping centre, bazaan night market, and bangla road where all the bars are. very convenient if you are into the nightlife party scene. huge sound stage with karaoke style singing. very noisy!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear mia_from_TO, Thank you for taking the time to share your latest impressions with us and the rest of the TripAdvisor community. It is a pleasure to learn that you overall enjoyed your stay with us and many thanks for sharing the constructive feedback with us which has been shared with the team for further action. Your kind compliments on our team member has been well received and we would also like to apologize for any inconvenience experienced during your stay. We do hope of being able to welcome you back in the near future. Thank you and Best regards, Tristan Tristan Kuehneisen General Manager

best western hotel on patong beach at bangala road was a good stay though the basic amenities were missing in the beginning and i needed to remind them of the same thrice before i reached out to the reception to inform them. By basic amenities i mean bathing towels and shampoo candiitoner and soap and other toiletries...did i asked for more? i dont think so. The guy at the reception was defensive when approached with the request. well other than this episode, all went on well. The room stay was comfortable but the pillows were very hard and uncomfortable, can lead to serious neck issues.Lobby area is very welcoming and the restaurant around is very happening throughout the day. No food is served at late nights, guess i can imagine why, since all the food street.Location is very good and close to patong beach. breakfast in the morning is well stacked too. one thing i figured out in all and all of thailand,dont ask for more or anything but only what u pay for.If anything goes wrong, dont expect them to fix it for u.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear shilpireviews, Many thanks for reviewing our property after recently staying with us . We are happy to hear that you overall enjoyed your stay with us and thank you also very much for the constructive feedback provided. This has been shared with our team for further discussion and training purposes. We hope that you had a great start into the New Year and remain with sunny regards from Patong Beach, Yours sincerely, Tristan Tristan Kuehneisen General Manager

Nice hotel!good personal everywhere... But I was upset a bit,cause I never saw meet or chicken on the breakfast,only spicy !its like everything for Asia people.. And swimming pool places not so comfortable for relax! But the music was perfect ... So I can give 4+ ! Thanks))

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear eloevalyana, Thank you for spending your time for writing this review and we are happy to learn that you overall enjoyed your stay with us. Our team at the Best Western Patong Beach highly appreciates the constructive feedback and this has also been shared with the Department Heads for further follow up . We wish you a well remaining year of 2018 and hope to see you again in 2019! Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

Have given this 3 stars as I believe that is what the hotel deserves. Rooms were fine (get what you pay for) and the roof top pool was fairly nice and a good size. The location is very good, right near the centre of Patong so no need for taxis to get around the town. Our first disappointment was a charge to us for the breakage of the complimentary free water glass water bottle. We tried to clear up the glass the best we could with what we had in the hotel, however we were still charged for the damage of the free item... Our second disappointment was the noisiness of the hotel, we had people banging on our doors and shouting down the corridors in the evening whilst we were trying to sleep. When we told the staff in the morning they did not seem that concerned, did apologise but no compensation was given.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear rosiek87, Merry Christmas and thank you for taking the time to share your latest Festive experience with us and the rest of the TripAdvisor community. We are delighted to learn that you overall enjoyed your stay with us and many thanks on complimenting on the Hotel's location, the spacious rooms and the roof top pool. We also highly appreciate your constructive feedback and our policies in place, and as explained to your by the team in person, charges do apply if one breaks or damages the Hotel's inventory. Our team would also like to Thank you for your understanding that some factors can not be controlled 100% by the Hotel and its service personal. However, the Team is always more than happy to assist and If there is a noise complaint form another person, we ask our guest to contact us so we can take immediate action. Unfortunately you did not inform the team when this happened. By reporting it the next day we do appreciate that you accepted our sincere apologies and help us to improve our overall product and its included services. Thank you once again fro staying with us and we wish you a lovely Festive Season! Best regards, Tristan Tristan Kuehneisen General Manager

Just stayed here in early Dec. The hotel is well located in Patong and short walk to Jungceylon mall and night market. The room itself looks relatively new and well designed. My rate came with breakfast, which was also reasonably decent in food selection. However, there was quite a lot of other issues with this hotel. Firstly there was a loud mechanical sound that consistently sounded in my room (212) and despite asking the front desk to check it, the sound persisted even at night. Secondly the hotel catered to a lot of tour groups, who were unfortunately very noisy and with the thin walls of the hotel room, caused quite abit of disturbance and I didn't get a good sleep. Thirdly the bed sheet had a huge stain. The staff is generally ok - k'sakunrat who checked me in was quite nice, but I felt a general sense of weariness in the team to cope with the high guest occupancy at the time I was staying. Lastly, the hustle and bustle of Patong is also not really my cup of tea. Fortunately we stayed only one night. In general, there are much nicer places in Phuket than Patong. But if Patong is your thing, then I think Best Western is an “ok” choice based on the price and location.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear DoR_LaI, Many thanks for staying with us in early December 2018 and we highly appreciate your time to write this review and sharing it with us and the rest of the TripAdvisor community. It is very comforting to learn that you overall enjoyed your stay with us and your kind compliments have been passed on to the team. We would also like to sincerely apologize for any inconvenience experienced during your stay. The feedback received about the noise and room issue has been shared with our department heads for further action. On behalf of the team I would like to Thank You again for staying at the Best Western Patong Beach and we do hope of being able to Welcome you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

About an hour drive from the airport, the best western is in an ideal location, lots of bars & restaurants close by, a five minute walk to Bangla road, and 10 mins to the beach. The rooms are very clean & roomy, Maid service & 2 free bottles of water everyday. Breakfast is excellent with a great choice. The pool is also fabby with a great little pool bar & free towels. We had a problem with very noisy neighbours arguing all night long, after 3 days we had had enough & asked to be moved, this was no trouble at all and were moved within the hour, the staff were very friendly. The only downside is the wifi keeps kicking you off & you have to resign in everytime. Overall an excellent stay & would Deffo recommend.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear kirsty j, Many thanks for taking the time to share your latest experience at the Best Western Patong Beach with us and the rest of the TripAdvisor community. We are delighted to hear that you thoroughly enjoyed your stay with us and took full advantage of the location and the facilities and services of our Hotel. Our sincere apologies for the inconvenience caused during your stay, I am very glad to hear that you were assigned another room once you forwarded us your request of a room change. We do want to make sure every guest enjoys their stay with us and this also involves the interaction of our team members with anyone who stays in our Hotel. We do hope that there will be another opportunity in the near future of welcoming you back and remain with sunny regards from the Land of Smiles. Yours sincerely, Tristan Tristan Kuehneisen General Manager

The hotel is in the main location and closer to patong. We walked everywhere from our hotel. The rooms are nice but little clumsy. The bathroom was great! There was no view! I mean it had a pathetic view. But we didn't look for view so it was ok. We got a balcony too which was nice. The ground floor including the front desk, breakfast area and lobby area is very casual and comfy. I found it attractive. Check-in and check-out was quick. The pool is on the top floor and not some bigger. But it was fine. They serve breakfast very early morning so it was very helpful to us as we had early morning flight. It was worthy!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear SHARMIN_SUN, Thank you for posting your latest experience at the Best Western Patong Beach on this social media forum and we are glad to hear that you overall enjoyed your stay with us . We highly appreciate your kind comments and constructive feedback which will be also shared with our Team and Department Heads. Many thanks for staying with us and we do hope to welcome you back to the Land of Smiles in the near future. Best regards from Patong Beach! Tristan Tristan Kuehneisen General Manager

“Very good staff Service with smile always Clean Hotel with good room Amazing buffet breakfast spread (Manager Pinky and her staff are very attentive and always took good care of us specially with my wife being a vegetarian) Value for money deal Very good tour booking desk with reasonable pricing (Ms. Siriwan is a great asset to the Hotel, she is always smiling and gives genuine service. We were lucky to meet her as after she did our deals proceeded on her maternity leave for next 3 months or so ) Location - close to everything and you can just walk to all the popular places (Adult and Kids - all entertainment)

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear prajs2018, Thank you for posting your latest impressions of your recent stay at the Best Western Patong Beach on this social media forum. We are happy to learn that you thoroughly enjoyed your stay with us and many thanks for complimenting on our rooms, services and facilities. Most importantly, it is very comforting and encouraging to receive the feedback on our Team Members including names. It will be a pleasure for me to share your kind comments with the aforementioned individuals. We do hope to welcome you back in the near future and remain with sunny regards from Patong Beach! Yours sincerely, Tristan Tristan Kuehneisen General Manager

Stayed here for 4 nights last week. The hotel is very welcoming and clean, upon arrival reception staff were friendly and helpful. The rooms were modern and absolutely spotless, the only down side is the beds are slightly uncomfortable, but not a huge issue. Location of the hotel is brilliant only a 5 mins walk from the juncylon shopping mall, from here you can cut through to the beach easily. The rooftop pool is lovely, clean large pool, good views of Patong, nice seating and sunbathing areas and a good pool bar that does a great happy hour. Overall we really enjoyed our stay and would definitely stay here again, the hotel was good value for money.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Abi B, Warm greetings from Patong Beach and many thanks for sharing your latest impressions with us and the rest of the TripAdvisor community. We are delighted to learn that you enjoyed your stay with us and highly appreciate the feedback received on our hotel. For your next stay at our property, we will set up an extra topper for your bed to make it exactly how you prefer. Thank you very much for staying with us and on behalf of the Team, we are looking forward of welcoming you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

please check out my other reviews to see I always leave an honest opinion. check in was really easy and quick with no issues. rooms lovely and clean. bed was very hard however, and did ask for a topper which in all honesty didn't make a difference but as most beds in Thailand are hard, it was just get on with it. rooms cleaned daily, and maid was lovely. breakfast, great choice, and again great staff, plentiful and hot. pool, wow ! one of the best pools in patong in my opinion, and the cabanas were great. I did read you had to pay for them on another review, but this isn't the case. only issue I found was that the sunbeds didn't have any umbrellas over them and thus it could get very hot. only other issue experienced was very noisy guests but that is no way the fault of the hotel, and we did complain which isn't something we would normally do as after all we are in patong, but they were so loud it was ridiculous. staff did speak to them I believe and it seemed to work. definitely stay here again as in great location, and excellent price.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear alibaba73, Thank you very much for taking your time for writing such an extensive, detailed and motivating review about your recent stay at the Best Western Patong Beach Hotel. We are delighted and pleased to learn that your overall stay was a success and many thanks for letting us know, that some guests required our further assistance. We would also like to Thank You once again making us aware of this situation as it can happen sometimes that other guests simply get excited and it always helps if the Team can guide them accordingly. Rest assured that your constructive feedback has been well received and passed on the the relevant departments. Thank you once again for staying with us and we do hope of being able to Welcome you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

My husband and I visited this hotel just 2 day back and checked out today morning. The lobby is great and inviting and check in was smooth. And then the nightmare began, we were given a room on the 4th floor the moment we got out of the elevator the lobby seemed like straight from a horror movie, basically dark and dingy. Once in the room everything looked fine and got down to freshen up so we could go exploring, little did we know that wasnt going to happen. There was an enormous leakage in the pipe below they basin. On calling the Front Desk they sent up a housekeeping staff to check and then an engineer. My husband spent 1hr watching over him as he undid the entire pipe from the wall thus creating an entire pond of murky water in the bathroom. Front desk didnt even try to move us to another room for some reason know best to them. We called housekeeping thrice to clean the loo whilse we had still not even stepped out after arriving. Finally when we went down to the reception we requested a room change which obviously didnt happen or wasnt even attempted. We asked them to clean our room while we were but yet again it wasnt when we returned aftera couple of hours. The drill continued of calling housekeeping ourselves and making it happen. The funny thing was they dint change the footmat which i dont know why!!!!!!! This day finally came to an end. We went out for a cruise the next day and returned to find the same floormat and leakage back to square one. And still no room change!!!! On the day of check out which is today, we finished our breakfast and made a final visit to the lobby toilet before going by minivan to krabi and viola!!!!!! LEAKAGE THERE TOO!!!!!!! Now let me clear one thing, i wasnt going around looking for leakage all over the hotel but when there's a pool you can notice it... All in all a horrible and disappointing experience and i will never return to this hotel or recommend it to anyone.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear ekta p. Thank you for taking the time to share your latest experience with us and the TripAdvisor community. Needless to say that it is disappointing that you did not thoroughly enjoy your stay with us and based on your feedback provided, we would like to apologize for any inconvenience caused during your stay. It is unfortunate that the bathroom leakage you had, made such an huge impact on the rest of your stay but we still hope that you will treasure the overall experiences made in the Land of Smiles. Many thanks for staying with us and we do hope to see you again in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

I reserved for my honeymoon trip in your hotel at december 2018 ..I hope to find it as good as the reviews ..and I ask about the availability of special rooms for honeymooners ..thanks in advance .waiting for replay

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Alaa E, Thank you for booking your upcoming honeymoon trip with us in December and Congratulations to the two of you! We are looking forward of welcoming you very shortly. Best regards, Tristan Tristan Kuehneisen General Manager

We stayed at This hotel 3 nights and it was fantastic!! We booked a shuttle from the hotel to pick us up at the airport. Driver was on time and friendly. Checking in was fast and easy. The room was ready for us nice, clean, and comfortable. Every morning breakfast was served and there was a variety of breakfast items to choose from. We will definitely be back soon.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear KesoneB, Thank you for taking the time to share your latest experience at the Best Western Patong Beach Hotel with us and the rest of the community. We are glad to hear that your enjoyed your stay with us and many thanks on your kind words regarding our rooms, service and food and beverage facilities. We hope of welcoming you back very soon in the near future. Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

Hotel was located very close to the patong beach and jungceylon mall and many restaurants around it. the roof top pool has a excellent view of the city and it is quite clean. there was not much options in breakfast for indians except bread and omlette. Travel desk was very helpful and found best price compared to other travel agencies. The room was too small with narrow door way.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear rsprabhu84, Thank you for taking the time to share your latest impressions of your recent stay at the Best Western Patong Beach. We are delighted to learn that you overall enjoyed your stay at our property and that you made the best out of your stay. Rest assured that your constructive feedback has been shared with all of our Department Heads for further discussion. It will be a pleasure for me to pass on your kind compliments to our Team Members and we do hope of Welcoming you back to our Hotel in the near future. Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

Just 5-7 minute stroll away from the bangla street. 2 minute walk to night freash bazaar anf the jocelin mall and muaitai boxing ring. Basically very convinient location. The hotel is very clean and all facilities and up to date

GM P, Manager at Best Western Patong Beach, responded to this review
Dear Taiyab A, Many thanks for sharing your latest impressions at the Best Western Patong Beach with us and the rest of the TripAdvisor community. We are delighted to hear that you enjoyed your stay at our property and appreciate your kind words regarding our location, our facilities and our Team Members, who work very hard to meet and exceed our guests' expectations. Please do come back in the near future so we can celebrate a reunion accordingly. Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

The hotel itself is pretty clean, the thing anosed me is the the room door does not have sound insulation, you can hear every single noise in the evening very clearly, I keep waked up by other room guests who slammed the door, talk, walk along the hallway etc. Finally I cannot sleep.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Aline Y, Many thanks for sharing your latest experience at the Best Western Patong Beach Hotel with us and the rest of the TripAdvisor community. It is disappointing to learn that we were not able to meet nor exceed your expectations and on behalf of the Team, I would like to sincerely apologize for any inconvenience caused. We are committed to make our guests' stay as memorable as possible, even if there are some factors that can not be 100% controlled by the Hotel. Rest assured that your constructive feedback has been shared accordingly for further follow up and Thank you for complimenting on the cleanliness of our Hotel. I still hope that we will be able to Welcome you back in the near future. Best regards, Tristan Tristan Kuehneisen General Manager

Staying at this Hotel, has been a pleasure. As per Our Request, we were alloted a Room, specially designed for the "Differently Abled". The whole Hotel, is Differently Abled Friendly, and accessible. Thanks to Ma'am Fon, and Her Staff, for making Our Stay, (My Wife, Her Brother, His Wife, and Myself) so comfortable. The Premises and Rooms, are Very Clean. The Hotel, is situated, on the Patong, Main Road, and 5 minutes from Patong Beach, accessible to various shopping facilities. All in All, A Comfortable, Enjoyable Stay.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Ignatius1956, It was a pleasure of having you and your family staying as our guest here, at the Best Western Patong Beach. The team really enjoyed the conversations and it was a true delight of having you interacting with our Hotel.and its team members. We do hope that you will be able to come back very soon to your second home in Patong Beach. Until then, we wish you well and send our sunny regards from the Land of Smiles ! Yours sincerely, Tristan Tristan Kuehneisen General Manager

What a fabulous hotel and the service was very very good, from the moment we arrived nothing was too much trouble, just of the main street in a quiet location but close enough to all the amenities and Karon Beach itself. The rooms in the hotel were first class, a few issues with the first room through no fault of the hotel, noisy guests. upon explaining our plight to the reservations team we were imidialty moved to another room which was soooo much better. For an additional fee, we upgraded our holiday to a cabana for the last 3 nights which again was perfect with our own hot tub/jacuzzi spent those nights before going out to eat relaxing and cooling down after a hard day in the sun! we also ordered one of the chefs private BBQ - you would be mad to miss this is you get the chance, lobster, king prawns, salmon, steak and all the trimmings, at the price it was a gift approx £20 per head. Great holiday and we will be back to Karon beach at some point in the future. Oh and don't forget to book in for a two-hour hotel spa experience, a little more expensive that what you could find in Karon Beach but so worth it.

Thank you very much for the excellent service.I stayed 13 days and enjoyed every day.All staff are very nice and professional. I would like to thanks to all Staff.Ms.Sunisa is very nice reception that always performed nice smile & good service. Thank you very much. Best Regards Nui

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Khun Nui, Thank you very much for your kind review and for sharing your positive, long staying experience with us and the rest of the online community. Your kind compliments on our Team Members have been well received and it will be a pleasure for us to share it with our colleagues. It was a true pleasure of having you as our guest and we are looking forward of Welcoming you back in the near future. Sunny greetings from Patong Beach and kind regards, Tristan Tristan Kuehneisen General Manager

Though the price was worth it as the room was clean, the girl staff at the check in counter was very rude as in her attitude. Also, some of the lights in the hallway on the 4th floor was on and some were off, not sure if it was due to energy saving reasons but at least it was very dark in the hall.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Nel S, Thank you for staying at the Best Western Patong Beach Hotel and we highly appreciate your time and effort of writing this review. May I apologize for the unpleasant experience upon check in - it seems as if that was the wrong start right at the beginning of your stay. Nevertheless, we are glad to learn that you were satisfied with the price and your room and take this compliment along with the constructive feedback received regarding the illumination level in the hall. Once again, I would like to express our sincere regrets one more time for any inconvenience caused upon check in dear Nel S, and I do hope that we might be able of welcoming you back in the near future. Thank you and sunny greetings from Phuket! Yours sincerely, Tristan Tristan Kuhneisen General Manager

This hotel was the best value for our stay in Thailand out of many hotels that we stayed in over our month travelling round. Brilliant rooftop pool with a bar and gym. Breakfast was plentiful with lots of choice. Rooms were spacious and modern. Location is 3 mins from the main strip and 5 mins from the beach. The room could be a bit cleaner, I found hairs on the floor upon check in which I cleaned up myself.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear foxytravels, Many thanks for taking the time to share your latest impressions with us and the rest of the TripAdvisor community and we are happy to learn that you have been enjoying the Land of Smiles for over a month! It is even nicer and motivating for us to receive such encouraging and constructive feedback on our hotel and the team. May I sincerely apologize about the room issue - this has been shared with our Housekeeping Team in order to follow up accordingly and such as to prevent any future occurrence. I am sorry for any inconvenience caused. Thank you as well for pointing out and using our facilities such as the gym and roof top pool. We do hope of being able to welcome you back in the near future and in the meantime, the team including myself are sending sunny regards from Patong Beach! Yours sincerely, Tristan Tristan Kuehneisen General Manager

From the moment we arrived it was obvious that everyone at the hotel was very friendly. We were given a room on the top floor which was handily just down the corridor from the pool. The pool area was absolutely stunning and so relaxing! Our room was comfortable and clean and had basic amenities like a kettle and a TV (although the TV signal was poor). We were also given two complementary bottles of water per day which was good as Thai tap water is not for drinking. The breakfast was quite varied and quite tasty, and the hotel restaurant served some nice food with discount for hotel guests during certain hours. However, the WiFi in this hotel was a bit temperamental to be honest. It seemed to disconnect and reconnect all the time.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear gracereeswilliams, Many thanks for taking the time to review our hotel and its services after your recent stay with us. We are happy to learn that you enjoyed your stay and our facilities including our rooms, restaurant and the additional features that come along. Rest assured that your constructive feedback on our TV channels and WiFi has been well received and shared with the responsible department in order to prevent any re occurrence. My sincere apologies for any inconvenience caused. Please do visit us again in he near future and warm and sunny regards from the Best Western Patong Beach Team! Yours sincerely, Tristan Tristan Kuehneisen General Manager

We used this hotel for our stop over in Patong , great location.... very good rooms and a pool on the 7th floor with a bar Safe in the room ,great shower and comfortable bed .... a great place as a base if your visiting Patong good facilities and shops neaby

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear G_Fletcher2013, A true pleasure of reading your review about your recent stay at the Best Western Patong Beach and we are delighted that you made the Best out of it! Thank you for complimenting on our overall product and its services, please do visit us again and let me know if there is anything else I can do for you. Kind regards, Tristan Tristan Kuehneisen General Manager

Although best western is located in the heart of the city , but the hotel staff and their policies are totally customer unfriendly. 1. First thing they charged more amount than what we booked on makemytrip which upon confrontation they denied. WE didnt had any proof as we paid in cash. They charged us 2800 bhat for the room booked in 2453 bhats on MMT. 2. We had booked 3 rooms and these guys didnt even give early checkin for even 1 room so that we can freshenup. 3. The staff is totally unfriendly and rude when asked for anything. The most surprising thing was they charge extra for any guest visiting . When we asked where is this written, they refer some policy which is only available with manager and who comes only in the morning. totally unfriendly behaviour. I will give 1/5 points to this hotel

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Gaurav G, Thank you for taking the time to share your latest experience with us and the rest of the TripAdvisor community. It is disappointing to learn that you did not enjoy your stay with us as we take big pride at the Best Western Patong Beach to meet and exceed our guests' expectations on a daily basis. I would like to apologize that this was not the case for you and your friends. Based on the feedback you have provided, I have followed up your raised concerns with the team and would like to share with you the outcome of the internal investigation which will help to clarify these false allegations: The 3 rooms you and your friends booked at our hotel, were under three different online travel agents. All of the rooms were booked by you and your party individually. We received your booking via via the reservation system from the particular Online Travel Agent and were instructed to collect the payment from you upon check in. The team tried to explain more than once, that they have no influence on the price that is charged if you book over the Internet. Our usual check in time is at 14:00 hrs. Since you and your friends arrived in the morning, we did our best to cater towards your needs in preparing 3 rooms which had to be next to each other. I am glad to hear that we managed to give you the first room at 11:17 a.m so that you were able to freshen up. Last but not least dear Gaurav G, please be informed once again that every visitor at the hotel needs to be registered by law. This requirement was explained to you and your friends by our night shift manager. The fact that you were shouting and banging with your fists on our Front Office Counter as our CCTV reveals, does not change the rules and regulations we have in place. We do hope that you overall enjoyed your stay with us and would like to thank you once again for your kind understanding in the aforementioned matters. The team including myself are sending sunny greetings from Patong Beach! Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

This is the 2nd time stay in this hotel. Staffs were expected to speak english well as phuket is a tourist attracting destination but what we got here was totally disappointed. Receptionist gave me an occupied room at first. It was not problem until It became the 2nd time for the same room, given that I had informed him the problem. I thought he would check and arrange me another room instead, but after checking (No idea what was checked) he returned me the key of the occupied room and asked me to come there again...??!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Do H, Thank you for taking the time to share your latest experience with us and the rest of this online community. Needless to say that it is disappointing to learn that you experienced an issue on your returned visit. May I kindly ask you to share further details with me via info@bestwesternpatongbeach.com as I do not fully understand what exactly happened. Please do let me know if there is anything else we may do for you and may I sincerely apologize for any inconvenience caused. I am looking forward to hear from you soon. Many thanks and kind regards, Tristan Tristan Kuehneisen General Manager

It's our first time to stay in this hotel. Very clean, bed comfy, staff friendly. Breakfast til' 11am. If travelling as a couple ask for extra key as you need it all the time like going to the pool or gym which is on the rooftop. Ten minutes walk to the beach ( Ask towels at the front desk). You don't get bored coz there's lots of little shops on the way. Also few minutes walk to the local fresh market and the big shopping mall Jungceylon. We had a great stay. Highly recommended.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Lourdes W, Sunny greetings from Patong Beach and Thank You very much for sharing your latest holiday impressions with us. We are glad to hear that you made Full Use of our property including our rooftop pool and gym. It makes us very happy that you had enough time to explore the vibrant area of Patong as well. Our team sends their kind regards and I would like to Thank You once again for staying with us and the kind feedback provided. Yours sincerely, Tristan Tristan Kuehneisen General Manager

2nd time staying here. Rooms are clean, of a good size and comfortable. Staff at front desk and breakfast always friendly and welcoming during my stays. Rooftop pool is beautiful and happy hours 1 for 1 from 4pm to 6pm were great. Lady at the bar was very helpful. It does get a bit crowded in the late afternoon. Location is perfect. Just across the street from Soi Sansabai. Few minutes to Bangla Road or Jungceylon shopping mall. Lots of shops, convenience stores, restaurants nearby. Saw a review that mentioned 1 key card is given but did not have any issues requesting a second one. Breakfast is okay. Had breakfast 3 times and only on 1 day they had some ham and cheese, which was a bit disappointing. Some guests mentioned the front desk werent too professional but i saw them handle a group of aggressive and loud drunk guests arguing about bringing extra guests to their rooms. I thought they managed it very professionally considering the guests were banging their fists on the counter. Unfortunately, these guests were staying on the same floor as me, so it was difficult getting a good sleep due to the constant banging of doors and shouting along the corridor. All said, cant fault the hotel for crazy guests. I did not have this issue during my first stay. Would still recommend this hotel as one of the best for the location, rooms and service. And prices were very reasonable during the off-season.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear mensch222, Thank you very much for writing this "menschliche" review and we are delighted to learn that you enjoyed your stay with us ...again! Sharing your compliments with the team has put a big smile on our faces and we will continue to strive for exceeding our guests' expectations. I would like to sincerely apologize for any kind of inconvenience caused during your stay, even if it is sometimes beyond our control, we do try our best to make everybody happy and offer alternatives or more assistance. We are glad to hear that our efforts of delivering authentic Thai Hospitality has left a good impression on you and we appreciate your understanding in this case. It would be a pleasure of Welcoming you back soon to the vibrant part of Phuket! The team including myself send our warm regards, Yours sinerely, Tristan Tristan Kuehneisen General Manager

I have to admit to having been a little concerned with a few of the reviews I had read before going to Bestwestern Pa tong but from the moment we arrived, the staff, the facilities, the food... everything was perfect! We arrived at 9am and were aware this was early for check in and expected a delay. We were instantly informed that our room wasn't ready yet and that we were being spend time at swimming pool by Front office Manager , Thanks. The staff at reception were wonderful at all times, all happy, smiling and very accommodating (Aun ,Ploy, Mo,Wut). The buffet breakfast was an absolute treat! We also had a buffet dinner which was amazing! The facilities were 1st class. The swimming pool was amazing, . The fitness centre was huge enough for us and Mr. Tristan recommend us for use it. Everything about this place was just perfect and if/when we go back to Phuket, I wouldn't hesitate to stay at Bestwestern Patong again. We certainly got more than our money's worth!!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear 26mikym, It was a true pleasure of having you here as a guest and thank you very much for the lovely chat and your time. We do appreciate your comments very much and it is very rewarding for our colleagues that their efforts are so well received by our guests. Please do come back and visit us soon again - on behalf of the team we are sending Warm and Sunny Regards from Patong Beach! Yours sincerely, Tristan Tristan Kuehneisen General Manager

To be honest, I initially had some reservations about Best Western Patong Beach due to some negative reviews I read. However after staying for 4 nights, I have to agree with other reviewers about this hotel's plus point - the superb location that is just a street away from Bangla Rd, 5 mins walk to Jungceylon Mall and plenty of dining options around! A wellness spa complex "Let's Relax" is also just next to the hotel. I had the best relaxation time and ended up going there more than to the beach itself! ?? (Btw, it's an easy 7-10 mins walk to the beach...) To recap my personal view on Best Western Patong Beach... GOOD: - Great location - without a doubt! - Efficient and prompt email communication from Reservation and Front Office Manager. - Hospitable and helpful bellhop guys. - Clean and cosy room. -Good water pressure from the rain shower. - Travel desk available at the lobby.(The lady manning the counter is so accommodating in assisting with all kind of tour bookings, car rental, airport transfers, etc). - Good breakfast spread and served till 11am late. Just love the french toasts and the pancake machine with it's freshly made yummy fluffy pancakes! BAD: - Rude front office staffs which is somewhat unbecoming for someone in this line. Being an airline/hospitality employee myself, I find this behaviour very appalling. Good thing I was prepared for this (from reading the negative reviews), so when one staff actually raised her voice at me for not understanding some of her unintelligible words during check-in, I just let it pass as to not spoil my holiday mood. ?? - Only 1 key card given. This inflexibility caused some hassles for me and my husband. Eg, when he went out for a smoke or swim up on the rooftop pool and I am sleeping in the room. (Card need to remain in the wall slot for electric power and the very same card is also needed in to access the elevator). - Lightings along the rooms corridor too dim and could pose safety issues/hazards. (Photo attached). - Rooms not soundproofed. Loud conversations, sounds of door slamming, knockings can be heard almost daily. - Unstable wifi signals. - Limited TV channels. A channel with English movies is available, but alas been dubbed into Thai. ?? All in all, Best Western Patong Beach is still a great place to stay. It has a lot of potentials if improvements were made on the weak areas and their staffs' customer service skills. (Btw just sharing in case this might serve as a tip for anyone: My first 3 nights were booked from a third party site. When I approached the front office to extend another 1 night, I was quoted a higher rate and they wouldn't match the third party site which is still giving the much lower rate for the same extended date. So I guess, it's better to book from OTA than from hotel directly...)

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear NoorZealand, Thank you very much for taking the time to share your latest experience at the Best Western Patong Beach with us and the online community of TripAdvisor. I am glad to hear that you overall enjoyed your stay with us and your kind comments including the constructive feedback has been well received and shared among our Team accordingly. I would like to sincerely apologize about any inconvenience caused throughout your stay. Our team takes big pride in exceeding customers' expectations and since you are a colleague out of the aviation/hospitality industry, please do ask the next time to speak with a manager in order to resolve this issue immediately. I am surprised and sad that this was not the case. Like this we would have been able to ensure that your holiday is not spoiled by an unfortunate situation or by a misunderstanding caused by one of our Team Members. We also encourage our other guests to ask for the manager if there is an issue that requires immediate attention. Same like in the aviation industry, we do have managers on duty 24 hours per day, 7 days per week. Many thanks for your kind understanding and considering a more constructive approach in the future. We do issue additional key cards upon guest request, for the next time simply ask for another set and the team will be more than happy to oblige. Dear NoorZealand, once again...thank you for the kind review and for staying with us . We do hope of being able to welcome you back very soon in the near future. Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

the room was perfect and cleanliness, the pool amazing, the service was excellent, the location was in the center, i like very much and i come back in the future.I like very much the room, the breakfast was nice but i need more meditteranian and europe food

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Elsa K, Warm greetings from the Best Western Patong Beach and Thank You very much for sharing your latest experience at our property with us and the rest of the TripAdvisor community. . We are glad that you enjoyed your overall stay and we are also very grateful of receiving such kind compliments on our rooms,the Hotel's location itself, the roof top pool and mostly the Thai Hospitality and service experienced by our Team Members. We are looking forward of welcoming you back very soon and please do let us know if there is anything else we may assist you with. Thank you and kind regards, Tristan Tristan Kuehneisen General Manager

The Best Western Patong Beach is literally the best situated hotel in the area. The hotel has an inviting lobby that is modern, sleek and has an abundance of staff to check you in or answer questions you may have about your stay. The rooms all come with balconies, English television channels, strong air-conditioning and ample lighting. I really liked the rainfall showers in the bathroom because they are large. The hotel offers free wireless internet to guests and I would highly recommend booking a breakfast deal because it is well worth the value. I really loved the made to order omelette station, but rest assured, there are also other Western and Asian delicacies to please your appetite. There is a large pool on the roof that overlooks the area and is very relaxing after a long day. There is even part of the pool that has jacuzzi jets and seats to relax in while you pass your vacation away in bliss. The gym is nice and has both cardio and free weights. The tour desk in the lobby is great and offers competitive pricing. Like I said, the best part of the hotel is not only the staff, accommodations and amenities, but the location. The hotel is a five-minute walk to the main bar/club street known as Bangla Road. There is also a mall and supermarket about 3 minutes walking distance from the hotel to buy drinks and snacks. 24 hour McDonalds and Burger King is also attached to this mall. The beach is about a 10 minute walk as well. The hotel is by far the best value for your money in Patong Beach. If you want a relaxing modern room within the heart of Patong for an excellent price, this is the place.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Raymond G, It was a true pleasure of having you as our guest and I would like to Thank You for the detailed review provided. Your valuable feedback is a good reminder for us to keep on exceeding our guests' expectations and to make a difference throughout our guests' stay. Many thanks for the lovely chat and valuable insights provided when meeting you in person and I do hope that our recommendations for the day trips did assist you during your holiday. We do hope that you will give us another opportunity of Welcoming you back to the Best Western Patong Beach and remain in the meantime with our Best Wishes and kind regards. Yours sincerely, Tristan Tristan Kuehneisen General Manager

Great location. Close to Bangla road if you're into that but the hotel was not noisy. Rooms were clean and had comfortable beds. Amazing hot shower. The staff are very friendly and helpful. I extended my stay and it was a quick and easy process. I will definitely stay there again.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear yushicalalmund, Warm greetings from sunny Phuket and Thank You very much for taking the time to share your latest experience with us, your Best Western Patong Team, and the rest of the TripAdvisor community. It was a true pleasure of having you here as our guest and many thanks for complimenting on our rooms and services including our hot showers. Your kind words for the team have been very well received and I have passed them on accordingly. Thank you for putting this smile on our face and please come back soon again! Yours sincerely, Tristan Tristan Kuehneisen General Manager

Had a nice stay at Best Western Patong . Easy accessible to Jungcelon n Banzan market . Countless eateries n massage places. 2 streets lane away from Bangla area n patong beach. Rooms was cozy ... except corridor of my stayed level was alit dark . Regardless daytime or night . Pool n gym looks great but didn't try swimming or gym.. Mana restaurant ,where we had quite good bfast. Especially their Belgium waffles n pancakes. Overall hotel still look new n clean.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear bella w, Thank you for taking the time to share your last holiday experience with us and rest of the tripadvisor community. We are delighted to learn that you had a great stay at our property and that you took the opportunity of exploring our facilities and the vibrant surroundings of Patong Beach. Thank you for sharing your kind comments and for complimenting on the team - we are looking forward of welcoming you back in the near future. Kind regards, Tristan Tristan Kuehneisen General Manager

We only stayed here for one night, the staff were friendly and the rooms were clean. However don't plan on getting any sleep, you can hear everyone who walks past in the hallway, slamming of doors and very loud shouting until the early hours. There is a nice pool on the rooftop, with tasty cocktails.

GM P, Manager at Best Western Patong Beach, responded to this review
Dear Laura J, Thank you for taking the time to share your latest holiday experience with us and the rest of the tripadvisor family. We are delighted and happy to learn that you took the opportunity to make the best out of your one night stay at the Best Western Patong Beach. Your kind compliments on our rooftop pool with the different signature cocktails have been shared with the Food and Beverage Team and our Bartender can not stop smiling! We do hope that there will be another opportunity in the near future of welcoming you back to the vibrant part of Phuket and its surrounding attractions. On behalf of the Best Western Team in Patong, we are sending our kind regards and BEST Wishes from the Land of Smiles. Your sincerely, Tristan Tristan Kuehnesien General Manager

It is awesome place to stay with its close proximity to Patong Beach, Bangla road and Jungceylon. This hotel is new and all the staff will make your stay a memorable one(Tae,Aon,Pakin,Nang). The surrounding area is quiet and you will really enjoy your every moment here.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear J3539PSdavidp, Many thanks for your kind review on the Best Western Patong Beach after recently staying with us. It was a true pleasure of having you as a guest and all of our team members including Khun Tae, Khun Aon, Khun Pakin, Khun Nang have already asked when you will be coming back !?! We wish you all the best and are sending warm regards from the Land of Smiles! Your sincerely, Tristan Tristan Kuehneisen General Manager

Just got back from a family holiday in Thailand. Had a great stay at the Best Western in Patong. The location is ideal, close to the action (restaurants,shopping,markets and bars)but far enough away so still quiet. The staff were great and the kids loved the buffet breakfast. The daily routine was a trip to the gym a quick dip in the pool, shower and straight down for breakfast. Will definitely be back, hopefully soon.?? Daron Madur

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear Daron M, Thank you so much for your review and we all look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

The guest service agent lady Jenngergn (sorry is I misspelled) wasn't very helpful or understanding. I spilt the room with my friend and he left earlier than I did. He was responsible for his own charges and I was to be responsible for my own. I was paying baht and he was charging to the room. When I inquired about late checkout, she let me know there were charges to the room and I have told her that those were my friends and not mine and should be going to his Credit card. She rudely let me know that my friend said I would pay for it. I said I would talk to him to confirm and when I did she still RUDELY said no. She was visibly upset with me and displayed no empathy!!!!! The duty manager didn't seem to care either. I was basically brushed off and told they cant charge unless he signs. They also took a copy of my friends Credit Card, but it was a bad copy which is way I think it refused to want to help me!

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear 938aarona, Thank you for your comments and review, we do our best to assist our guest where ever possible but some situations are beyond our control. I hope we get a chance to have you back so we can redeem ourselves in your eyes. Kind regards Jay Penno General Manager

Best Western is excellently located and all the locations where one would like to go are within walking distance. Rooms are clean and well appointed. Breakfast is very good with a wide variety of choice.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear RDuggal, Thank you for your review of BEST WESTERN Patong Beach we are glad you enjoyed your stay with us, I look forward to welcoming back to the hotel in the near future. Kind regards Jay Penno General Manager

The location, the pool and the rooms all looked pretty great which had raised the expectations from this hotel while booking. However, I was much disappointed with the checkin process and the general behavior at the reception. One execute particular by the name of ploy was quite rude without reason which kind of spoilt our mood right at the beginning of our stay.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dea Abhishek T, Thank you for your feed back and your comments are well noted, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I Recently traveled from Australia to stay at The Bestwstern Patong for 1 weeks. I found it was an amazing place, fantastic service and really nice staff (Fai,Mo). The Buffet breakfast is a must and the pool bar is an obvious definite win to beat the heat. One of the best things I found during my stay was the onsite taxi service, particularly one Taxi driver who I wish I met earlier than I did, Ms.Jutarat, She really made the whole trip worthwhile, not only did she get us to our destinations avoiding all the bad traffic areas but she showed us some really cool sites and was so much fun to travel with, a real laugh a minute and you just couldn't help but smile the whole time. So if you find yourself at the Bestwestern Patong and in need of a taxi ask For Ms. Jutarat (she the one in reservation department),it will be the best taxi ride you will have in you whole trip.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear 883avau, Thank you so much for taking the time to fill out a review for BEST WESTERN Patong Beach, your feed back is much appreciated. We look forward to welcoming you back in the near future. Regards Jay Penno General Manager

Overall a good stay for 5 days stayed in phuket with my family , well connected to patong beach. good hotel. The staff (Mr.Tae, Ms.tangmo, MS Apple and Mr.Witchanu) are also so lovely and always happy to help. For spa, food all near the hotel.connectivity is also good.. located on the main road . nice stay.must try.

GM P, General Manager at Best Western Patong Beach, responded to this review
Dear 39maikon, Thank you so much for taking the time to fill out a review for BEST WESTERN Patong Beach, your feed back is much appreciated. We look forward to welcoming you back in the near future. Regards Jay Penno General Manager

The location of the hotel is superb. The rooms are a bit small. The pool is also relatively small but it's on the terrace. It's 800 mtr from the famous bangla road(walking street). The breakfast buffet wasn't nice for vegetarians.. They even did not allow you to take a coffee outside.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Anuj S, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

The location is great! Close enough to everything, but far enough away from beach. The room was clean and comfortable. The breakfast was just okay... eggs, pancakes that you make yourself, and some various pastries and cereals. Even though I didn't use it, the pool looked amazing! The property was clean and the staff was very helpful 'Fon, Ple". I would stay here again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 307yuj, Thank you for your comments and happy to hear you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Hi All, The stay was really good and the location is prime, walking street. It's very near to the beach and lots of shops outside. The receptionists (Tae, Pakin,Aon) were very co-operative for any issues, helpful, good service. In room was clean and comfortable, location perfect.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 830xunh, Thank you for your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the future. Kind regards Jay Penno General Manager

I would first like to say WOW! Having stay at Bestwestern Patong!! The price you pay for the value earned at this hotel is over the top amazing! Starting with check-in Ms. Jutarat greeted me with a warm Thai Smile and acknowledge that I was traveling with a group of others who had checked in hours before my arrival. Ms. Jutarat acknowledged me as an Member and had my room ready right away which is a plus as I wanted to hit the ground running in Phuket! I was on the 4th floor and my room was great had 2 beds for my roommate and clean not a spot to be seen. The shower is truly amazing full of power for the hot days of Thailand to cool off! Also a balcony in every room. Breakfast at this Bestwestern Patong is quite good. From 6:30am to 1030am there was eggs was daily along with other hot food options, and breads and cereals, fresh fruits and salad, with many juices such as Orange. I will say that you wont go hungry and there is something for everyone there The breakfast staff changes daily as all employees work all customer focused groups ie. Front Desk, Lobby, Breakfast Hall in the Great Room! The Hotels location close with everything. This hotel staff is truly one of a kind, the guests are quite demanding and at times rude but the staff conducts themselves with grace and overall niceness. I will say that my experience was sooo great I didn't want to leave so I booked another 2 nights. The night before my checkout, I saw Ms. Jutarat and told her that I had booked another room for the next 2 nights and if I could get a same room and she said yes! She noted my reservation and consulted with the team to ensure my needs were meeting. The next morning I checked out and rechecked in with Mr. Jaturanon who was in training, and He was so eager to help and gave me a courtesy call when my room was ready! This hotel has everything from the pool to the laundry and the atmosphere experience you cannot be upset at this place. I already booked another stay for August as this will be my go to vacation spot! Please never change! and Thanks for the wonderful vacation!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear williamcN799XE, Thank you for your detailed review of BEST WESTERN Patong Beach and I am glad to hear that you enjoyed your stay with us and that my staff took such good care of you during your stay, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

Pros - great rooftop pool - best Western standard - shower pressure - 12pm checkout Cons - noisy hallways and can hear most things from rooms next door - prices are pretty high for food and drinks - breakfast... Wasn't outstanding, no bacon

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear iwouldloveaholiday, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Our second stay @ the best western, I can say it has been a excellent stay yet again,check in was quick(tip is email ahead request a early check in if possible) mana steak house great food, breakfast has a excellent choice for all tastes, rooftop pool clean tidy, small bar for drinks and snacks by the pool with a happy hour,The hotel is close 4 Min walk to banzaan nite market there is just so much by this hotel,Beach 10 Min walk up Bangla Road, cleaners did a great job kept rooms clean and changed bed sheets ,bell boys helpful always smiling and asking if you need anything, front desk staff helpful and smiling, seems to me the general manger has alot of experience on how a hotel should be run,

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear S73WQwilliamb, So glad to hear that your second stay was as enjoyable as your first and thank you for the many compliments, if I can help with any further travel arrangements please feel fee to contact me directly, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

It's an average hotel with good location (Near to Patong Beach & Bangla Road). Housekeeping is poor. Breakfast spread is above average. Main road facing, lot of noise from traffic in front facing rooms. Overall an average hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Rajiv G, Thank you for your review, we look forward to welcoming you back to BEST WESTERN Patong Beach in the future. Regards Jay Penno General Manager

Very good location and i was constantly impressed by the staff grom senior management downwards. Always friendly and couteous. Only down side was the ambient music sometimes was too loud. I would certainly return

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear neamman, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and a pleasure to meet you, I look forward to seeing you back at the hotel in the near future. Kind regards Jay Penno General Manager

I have selected the hotel because of service on their previous guest reviews. The hotel was reasonable price for a friend group stay in. I did really satisfactions with the staff, there were so helpful upon arrival at almost midnight I have met with a bell boys and the front desk agent (gentleman, on the left side by the counter), he was so helpful and lot of information assistant. The room was cozy and comfortable with fully well set up of room amenities; mini bars are chargeable. The swimming pool was really nice if it has no rain, it was located on the 7th floor/roof top...so I did enjoyed the pool on that time too. I walked to Patong Beach within 5 minutes distance, just across Bangla night street market. Breakfast were so varieties and excellent service from the service staff in the restaurant. Thank you for the management to groom their staff in the exceeded service mind and I will be back again :) Only one negative thing that was the draining system in toilet (Room 431). I have finished the shower at night time but unfortunately the water couldn't drained in shower zone and toilet zone. Need to wait until the water completely drain.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear BobbyBrown999, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the not to distant future. Kind regards Jay Penno General Manager

We had an incredible room service from the front desk. The breakfast is delicious! The rooms are clean and beautiful! It's quiet and the pool is also beautiful. You can't ask for a better hotel to stay in. It's very close to the Bangla Road. You will never regret choosing this hotel! The best one in Phuket! Thank you for everything!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Cynthia C, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, we are glad to hear that you enjoyed your stay with us. I look forward to seeing back at the hotel in the near future. Kind regards Jay Penno General Manager

The location of this hotel was fantastic and central - a very short walk to Bangla Road and Patong Beach. Staff at the front desk is very helpful and friendly especially Ms.Ploy and Mr.Thanathip. Rooms are cosy, comfortable and have all basic amenities required. Enjoyed the stay!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 553sandeshc, Thank you for your kind review and I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Right in the heart of patong 5-10 minutes walk to Bangla road. Staff were amazing especially Ms.Gee,Ms.Mo and Mr.Tae helped with anything we needed and spoke very good English. The rooms are clean very spacious. Hotel has a nice restaurant (no aircon) in the front; opens on the street. Nice breakfast options. There are several options to eat in the close proximity to this hotel.The pool was very good sea view had a nice stay for 3 nights.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear PKo91, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to Phuket in the not to distant future. Kind regards Jay Penno General Manager

We've stayed at Bestwestern Patong in the 21st of May 2018, The Hotel is just 10 minutes away from the patong beach and major places, The staff at this place was excellent "Tae ,Aon,Fai,Ple" I need to say this as you wont find the hospitality good in Thailand apart from few places, The hotel has good breakfast . The rooms are nice and good with every little details taken care of... I would definitely recommend this place if you going with family friends its worth the value what you pay or can say more than that

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear 26mikym, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, myself and my team look forward to welcoming you back to the hotel in the not to distant future. Kind regards Jay Penno General Manager

Stayed for 1 week May 2018. Stayed in newly renovated room. Extremely clean and very friendly staffs especially at fantastic breakfast. Thanks to New, Sutido, Nantana, Nattah, Yupphadi,Supaporn and Kasidhat. Room girl Onuma and friendly chef Yutthaphong All the staff including front office were very friendly. Very welcoming every time we walked in and out of hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear rossmcgarvie, Thank you for your kind review and I look forward to welcoming you back to BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

I stayed there on 20 May 2018.I checked in at Best Western Patong Hotel.The front reception is friendly and good take care ,he is duty manager name Tae very polite.Their location surround with tourism entertainment places nearby Bangla night Street,Janceylon shopping mall, short distance to Patong beach,Banzaan shopping night market.Room is new condition style decoration compare with cheap price with buffet breakfast. swimming pool on roof top very nice view. (sea view pool) free of charge.Their pool staff take good care of me and my wife. I recommend to stay here Best Western Patong Hotel again.This is good hotel for cheap budget tourists who want great swimming pool at Best Western Patong Hotel and good location.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear roshanpereira, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach, we look forward to welcoming back to the hotel in the near future. Kind regards Jay Penno General Manager

Had a great stay for the past 4 days at Bestwestern Patong. Close to the mall. Had a quick check in and out. Staff: Had problem connecting to the Wifi on the first day. The staff helped to connect for me after several tries "Aon,Aum". Thanks for perfect service. Room: The room was great, comfortable with nice . Just that occasionally there a few mosquitoes flying in our room. Breakfast: We were enjoys with station egg. Places around the hotel: There are some street vendors selling roadside food opposite the hotel. Had grilled chicken drumstick and it was delicious? Seafood restaurants just a walk away. Around 15 mins walk to Bangla Rd and Jungceylon shopping Centre. Had our all-time favorite's steamboat at MK Restaurant. Able to book your day tours with booths situated in the hotel and outside. Had 1 hour Thai massage nearby for 220 Baht. Overall, a nice and comfortable hotel, RECOMMEND BESTWESTERN PATONG!!!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nattiporn S, Thank you for your kind review and I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

WOW, Just Wow. I have stayed here before, they remembered me and my choice of room! Fantastic Service still....they had some of the staff from last year still working there, and they all seemed to remember me too. This place should be 5 star, cause thats how they made me feel! 5 STARS! Still love the location, the amenities are always clean, I love the stuff in the mini bar and not too expensive either! I love their breakfast and the Ribs restaurant out the front is AWESOME! Having some dinner and listening to the live music was a fantastic night.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Rick K, Thank you for your kind review and we look forward to welcoming you back again to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

It's number one for a reason.Reasonably priced of the most upmarket Bestwestern Patong a great place to stay. The rooms are modern ,clean,great pillows,comfy beds and quality. Hotels have front desk “Ploy,Kung” the one very helpful and perfect service. They will offer us to express check-out ,we never since before . Good thing for us because we had flight at late night. It's make me can say WOW.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Emiliesstar, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we very much look forward to seeing you back in the hotel in the near future. Kind regards Jay Penno General Manager

We stayed at Best Western Patong in late April and were totally overwhelmed with the warm atmosphere we received. From the moment we arrived til the moment we checked out we felt the staff at the hotel were doing there utmost to ensure we had a great stay. The hotel and pool cleanliness were to an extremely high standard. They a very generous size rooftop infinity pool with a great view. There was a great selection at the daily breakfast and plenty for everyone. BW Patong is very conveniently located to the beach, Bangla Road, Jungceylon, and the local markets. The hotel is extremely good value and highly recommend the hotel. We will be booking there again when we next next go to Phuket

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Kiwitravellers0418, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and I am glad to hear that you enjoyed your stay. I look forward to welcoming you back to Phuket again in the near future. Kind regards Jay Penno General Manager

Only stayed for one nigh at the hotel. The hotel is clean and located close to Bangla Road. The rooms are basic , unfortunately my shower broke , which lead me to believe that the fittings in the hotel are below standard. Food and drinks at the hotel are a little expensive but there are a lot of restaurants outside the hotel, its Patong after all. The staff are also not that friendly, accept on lady who's name I cannot recalled, who assisted us with our baggage. She totally amassing smiling constantly. Whilst I did give the hotel a 3 I would stay here again due to its locality.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Lenthiss, Thank you for your comments and we appreciate you staying with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

I stay May 1 for 5 day was good service. The staffs are very friendly (aon) and helpful ( Fakru). Rooms are very clean. Pool was at the roof top. The location of the hotel is great and very central. Near to night market where you can find sea food and local food at affordable price. 5 mins walk to Jungceylon mall, and 10 mins to Bangla road. Easy to find taxi and tuk tuk. There is a lot of small counter selling Island trip package around this Hotel. If you are boxing lover, the hotel is near to Boxing stadium. There is a lot of convenient shop near to this hotel, 7-Eleven and Family Mart. Overall I was very satisfied of my experience at the hotel.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear gaiz2018, Thank you for your your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. KInd regards Jay Penno General Manager

I personally love this hotel convenient shops nearby, very nice location with a friendly staff, excellent architecture and good breakfast. standard room are very clean and the pool area is amazing. Have no faults it was perfect.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear bouskilapini, Thank you for your review and great to hear how much you enjoyed the hotel, feel free to contact me if you are traveling back to us as we always look after our repeat guests. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

First, all the staff that we had met, no one greet and smile to us, only concierge staff greet and talk to us. The worst part is the front desk staff, never smile to guest, even throw the room key to me when I ask for extra room key, as only one room key provided, it's really inconvenient to us. Really bad service provided by the front desk receptionist. And when we want to check out, i had called to request for late check-out. But the staff answer was no, no late check out with scolding tones. Why can't just inform to me properly? And the WiFi was very slow and keep disconnecting. For the room, the toilet door cannot be lock, and most of the things didn't refill or replace after cleaning such as toiletries, towel, paper napkin and bottled water. And when we first check in, the floor is not clean, there was sands on the floor. The facilities in the room even less than a budget hotel, no slipper, bathrobes and no umbrella in the room and the front desk as well. There are many improvement needed for this hotel and I will never return to this hotel again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear ching628, Thank you for your review and your comments are well noted, I do apoligize for not meeting your expectations on this occasion we will strive to improve our services. Kind regards Jay Penno General Manger

Being at Best western has been a real pleasure, it had money value, nice facilities , excellent attention from the staff. I would truly recommend this hotel to anyone of my friends.. Personally, I enjoy the pool and gym on the 7th floor, the top view is not bad as well.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear joseaZ2940OJ, Thank you for your review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we very much look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Stayed 3 night and wish I could have stayed longer. Nice staff, GM (Jay) greets you and helps with any of your needs. Food good, rooms clean, not noisy, excellent value for what you get. I will definitely return and recommend to family-friends.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear jayduche, Pleasure to meet you yesterday and as I said if I can help with any future booking please feel free to contact me directly, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We stayed at the Bestwestern Patong Phuket for 3 days .Great value for what you get. Probably the best locations in Phuket. Walk out the front of the hotel to the main shopping street. Very nice buffet breakfast.free. Great way to start your day. One of our favorite parts of our vacation. Only a few blocks walk to all the exciting bars, restaurants, shopping, and massage parlors. Hotel staffs were very friendly and helpful , welcome (Ploy, Jee , Pakin).

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear paulsG6505PX, Thank you for your review and the staff that stood out on your stay will be rewarded, I look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

It's all started on end of February when I decided to book hotel for my holiday in patong Thailand stupidly I went to best western hotel web site .that's where my nightmare start the web site showed me 243£ for 8 days between 11 April to 19 of April which I booked.and what big mistake which I hope none of you out there do it.on 11 of April I went to the hotel and first thing they told me was we didn't charge your card on February they charge me 348£On 11th April it like I never booked my stay and I am paying the full price.that's what I call scam by best western hotel.when I contacted the office in England they put me on waiting for 12 minuets I contacted them 5 time but at end they give me a number in America which is wrong number.best western company is big money making scam please don't fall for it and learn from me .now about the hotel I come to my room and air conditioning doesn't work bugs all over the wall.there are so many Chinese in the swimming pool I couldn't even go inside so rode noisy I just decided forget about swimming pool.please don't believe those good reviews I think they are fake.the worth part is I have to stay here another 5 days but you have choice just not to book it.

My in laws stayed here and loved it. Great hotel which is budget friendly. The best thing is that it is located near Jungceylon Mall and a lot of night market and shopping options. There is a good selection of food for breakfast as well.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nidal T, Thank you for your review and happy that we had a chance to look after your family, I look forward to having you or your in laws back to stay with us again at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

Hello readers, A great excuse to stay in Patong. As someone who knows a bit Phuket I thought to book 2 rooms at the Bestwestern Patong Phuket. My reasons were the following: - Located close with Bangla Road - Located near a Shopping Mall which - Nightclub . I have to say that I am not disappointed at all as I was able to enjoy above three points, however I will highlight some "details" to have into consideration in case you have very high expectations: Check in was Friendly and Quite Fast. I have to say that the room wasn't bad as bedding was comfortable, clean and smell like brand new. The other facility within the hotel we visited was the Mana restaurant for the included Breakfast. Nothing special but cool. Parking is very convenient as is Free. Once again, all staff was attentive, perfect service from Reception, Room Service, and Housekeeping, along other. If I have to stay again I will most likely stay at Best Western Patong again.

On checking in - very good service(Aon , Jea,Pakin), a welcome. Our rooms were clean, spacious, balcony, quiet, large bathroom. . Room Service great. Buffet Breakfast unbelievable. Pool bar great, Delicious cocktails. A birthday cake provided for our daughter's birthday which was a surprise. Staff always smiling, friendly happy to please. We will be back!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear maryanng496, Thank you for your kind review and we appreciate the feedback on the staff and the hotel, we at BEST WESTERN Patong Beach look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

one of the best hotel in patong area , 2 minutes walking to the mall , 10 minutes to the beach . many restaurants around , the staff is great . . the swimming pool on the roof is fantastic . the price comparing to services is excellent.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Tariq Z, Thank you for your review and I am happy to hear you enjoyed your stay at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

A very nice hotel in many ways.....only need is for more English speaking stations... Its a bit far from the beach but close to the shopping mall... Bit noisey if near the front rooms but quiet acceptable .

Stayed here for 1 night, great location and has a cute little pool on the roof. Very close to bangla street (around 5 mins walk), patong beach 10 minute and jungeceylon mall. Staff were amazing and really friendly. Especially Aon and Mo. Bellman (Fahku) very helpfull. next time i will come to stay wiith your hotel again. Good value for money!

Stayed at the Best western Patong for 2 nights. The hotel is truly in keeping with international standards. The rooms are clean and luxurious. Bathrooms are well mainted and superb. The hotel staff were extremely professional, willing to help and really great. The hotel is situated walking distance to the night life and other hot spots. Made my stay in Phuket worthwhile. Loved it. Thank you for making My trip to Phuket memorable.

Stayed here for 5 days with my wife, LOVED IT. The location is amazing, the hotel itself is amazing as well. Yes, I was a bit concerned when they asked to take a copy of my credit card, but being such a big chain I highly doubt anyone's card details will be misused. Besides this, the breakfast was really good and pretty reasonable considering the prices at good restaurants in phuket. Will definitely visit again.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Nauman K, Thank you for your kind review, I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

The hotel is very nice & clean with good service especially the room reservation manager. They helped me a lot when i have trouble in airport & are flexible with my stay changes there. They assist & solve my prob. Reception is very prompt especially make up, staff is friendly, very support and overall stand by to service anytime anything what's you want. Overall i like the scenery, service & room. Prices of the hotel a bit steep but it can be quite worth if compare the convenient of shopping & service. I going again this Nov, I Will tell my friends who are going on March & May (2 groups).Bestwestern Patong CHOOSE IT!!!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear kimsO5623MQ, Thank you for your kind review and we very much look forward to greeting both you and your friends again in November at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

Actually staying there at the 6th floor. Check in was long, they also take credit card print as deposit, so basically you give your card information, it would be better to propose a cash deposit for choices. Only 2 elevators for large number of people. Overall the room is ok with ikea style decoration. Poor amenities in bathroom, only 1 soap and 1 small shower & shampoo bottle. No toothbrush, comb, Q-tips.... My partner had been locked in bathroom at 2am, we spend 30 minutes to try to unlock the door, then someone was sent to open it after I called. Open but not fix. What would happen if a solo traveler? Locked in bathroom until next afternoon when Housekeeper will make up the room? All rooms are non smoking, have balcony also forbidden to smoke and actually the windows are locked, so it's not accessible. 2 Smoking areas, 1 outside the hotel near the car park under the sun, 1 at the 7th floor also under the sun and closed at evening :( not cleaned regularly. A lot of groups in the hotel, so be ready to be awake at 6.30am as many guests shout in the corridors. Then after a while you will heard the maids chatting loudly.... Breakfast very basic, no cold cut nor cheese, pastries are tasteless, fruits were not sweet, fruits salad made by the same fruits + red dragon and orange juice, means very sour. Cracked salt and pepper shakers. After people left, the waitresses clean the tables putting their fingers inside used glasses, and chatting most of the time. Roof top, the swimming pool is nice but no umbrella nor shadow parts, with black wooden floor which is foot burning. The girl at the bar is unfriendly and doesn't like to be disturbed while she play on phone. No management visible in any departments. Overall not a good stay, careless, no eyes for details, operations not well driven. I'm myself in hospitality in South Thailand nearby phuket, my resort might be not reputed as Best Western is but we do care our guests journey.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jean Louis P, Thank you for your review your comments are well noted, I am interested in discussing this in more detail as this is not the normal review for us as you can plainly see from our previous reviews, so if you could email me on. jay.penno@bestwesternpatongbeach.com. Kind regards Jay Penno General Manager

I've been staying in this hotel for about 4D3N and really enjoyed it. Room nice size, clean and neat.The rooftop pool is lovely, Wi-Fi good in rooms.The location is centrally located, very near to the beach(Walking distance for about 10 minute), also near baanzan market and yes it's easy for us to explore and walk around even at night. Friendly faces of all staff made our stay highly enjoyable; especially front dest (Ploy and Aon) were very nice and good help full.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear yanjunt2018, Thank you for your review and I am glad to hear that my smiling staff took such good care of you, we look forward to seeing you again at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Excellent hotel, good choice of breakfast, close to beach and bars, room was cleaned every day, the only reason I gave this hotel 4out of 5 is that the pool is dangerous, very slippy tiled steps with very sharp edges, on entering the pool nothing to hold onto, my husband did slip on our second day was very badly bruised and in pain for the rest of the holiday on a daily basis we either saw or was told of other people who had slipped and hurt themselves

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jeanlabtech, Thank you for your review and I know we spoke about the slippery step at the pool, we are looking into getting a non slip tile to replace the step tiles and this should resolve the issue. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We total took 16 rooms for 3 nights and we are glad we took this hotel as we were only Friends it was ease of going out and coming back to bangla street any time as it was 10mins walk...Hotel Close to 7 eleven n Family Mart Food options available near by...Only thing is despite making early check in request none of rooms were given early n some rooms were handed late till 3.30..also there was some confusion on Guest Charges which also sorted when our agent mailed... last advice Very Good Property to Stay Nice Location but while booki g take everything in written from EVERY hotel... If visit Phuket Again definitely gonna stay there again...

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dea kamal17oct, Thank you for your review and we all look forward to seeing you back again at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We stayed at this hotel in March12-21,2018 . This hotel is very well located with the beach and the area with all the hustle and bustle being only 5-10 mins away.Upon arrival the check in process was smooth and pretty much as expected. The rooms are of good size and clean. The pool bar on top floor and swimming pool are good view. Extremely helpful staff with friendly personal attitude: special thanks to Mr.Thanathip and Ms.PLoy

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Fabia S, Thank you for dong a review for BEST WESTERN Patong Beach, I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Loved to stay here! Our stay at the Bestwestern Patong! The hotel was nice and modern, rooms, clean and presented well! , breakfast so nice. The hospitality is exceptional, Staff are very friendly, spacially Ice,Badong, hes the best! , very helpful at anytime, and will always see the smile on there faces, specially the girl who clean our room everyday, she was so nice.The balconies were really narrow and could barely fit us out on it! Considering we are two small for 3 girls, there's not much space!

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dea 748estherk, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Stayed here for a night while on business. Check in was speedily attended to & the room was both spacious & clean. Based on the aesthetics, there must have been a recent renovation. While the room was decent, breakfast was a very simple affair which served merely to fill the stomach and nothing more.... given the offerings around Patong, I would venture that it's a fairly good deal based on the price.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear ngck2006, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

This hotel is fairly new and its in a good location as its about 8 to 10 mins walk from Bangla Rd with all the bars clubs and nightlife. The rooms are small compared to a number of other hotels in Patong and in Asia the beds are all firm and some are rock hard. The beds here are certainly on the harder side of things and this makes it hard for a good nights rest. The shower has reasonable pressure, however the towels are very poor quality tatty and feel like a mild sandpaper which is poor. There is a tiny balcony which is useless as there is no view and its so narrow you can barely stand out on it and defiantly could not sit on it and relax. The house keeping here is very poor and they never clean the toilets, they dont replace the soap or toilet paper and I would give housekeeping 2 out of 10 compared to many others around. The location is good but this place needs a wake up call as the housekeeping is terrible and there are many other places for a similar price or cheaper nearby that simply leave this place for dead in housekeeping and a number of other factors. There are far better value hotels around where you get better value for money and more comfortable rooms

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Bj L, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

A newish hotel and location is quite good with it being only a short walk from the night life and Bangla Rd The rooms are small compared to a number of other rooms I've stayed at in Thailand . In Asia the beds are firm compared to western standards and some much more so than others and this one certainly is on the hard side. I found the beds very firm and the pillows hard and uncomfortable. The shower has a rain fall head and a handheld wand and the shower pressure was ok but the annoying thing was the temp kept going hot and cold all of the time. The towels are very poor quality and the lighting in the bathroom is very dim and rather inadequate. The housekeeping is very poor. Staff do not replace soap, shampoo or toilet paper and they don't clean the toilet. Totally unacceptable in a hotel. The housekeeping is sub standard and is totally inadequate. The TV is hopeless for English-speaking people as there is only about four channels which all repeated news channels which repeat over and over every couple of hours every day. The selection of channels is atrocious. They have free wi fi in the lobby and in the rooms & there's free tee & coffee and a jug to boil water in your room. The fridge is a small but works well and keeps things at a good temperature unlike some that team too make it impossible to keep things cold. The rooms are advertise with a balcony which is misleading as its a very narrow balcony that is about 30 cm wide so you cant go out and sit on it and there was no view to look at so it was disappointing. The rooms and bedding is clean and the location of the hotel is very good as it's only one block away from Bangla road yet it's far enough away to avoid all the noise and hustle and bustle from the nightclubs and strip shows. The hotel is ok but housekeeping is very poor and you can do a lot better for money in surrounding areas. However I will say you can get a good sleep here as its far enough away from Bangla Rd so as you dont hear the doof doof music going right through the night from the night life. There are much better value for money hotels in the area.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Jeffsreview, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

Patong has changed significantly since my previous visit there and it is now more crowded than ever and catering to a different market, at least in the November/December season. Best Western is located in a convenient place, away from the noise of Bangla Road and right next to the evening market and Jungceylon Mall. It is reasonably priced for a 3.5-star hotel. It's clean and functional, with all the necessary amenities. Staff are quite friendly and the doorman,the lady at the tour desk and one f the trainees at the front desk were especially friendly.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Coimbrathetraveller, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach and happy to hear my staff looked after you so well, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

We recently stayed here for 5 nights. Rooms where fairly nice and clean, and staff where great. Reasonable prices for food and drinks. Location was perfect as it was 2 or 3 minutes walk from Bangla Road (main bar strip) and several food markets. We went on several excursions which we booked directly from the hotel conveige downstairs (avoid holiday rep as their prices where double anywhere else for the same trip).

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear Dean K, Thank you for your kind review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

We arrived late afternoon and check in took around 10 minutes. A bell boy took us to our room and we were amazed for service .A very polite and almost excellent service. Our view of the top pool nice. Our favorites being the reception (Nang,tae,Mo)as it was friendly, good take and smile.. I honestly think that anyone that complains about the minor details should just stay home. Breakfast was very busy unless you went early and let's fact it, if you're on holidays you want to sleep in. And most of them have limited English but remember you are in THEIR country, if that's going to be a problem for you stay in yours! We had a wonderfully time and would go back in a heartbeat.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear anmuniandyv, Thank you very much for your review and may I say very well worded, my staff do their utmost to look after each and every guest and I am so glad to hear that this did not go unnoticed on this occasion. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and if I can assist with any future travel arrangement's please feel free to contact me directly. jay.penno@bestwesternpatongbeach.com Best regards Jay Penno General Manager

From the moment we were picked up from airport phuket was a great thrill for me. Bestwestern Patong looked after us in every way. Super friendly and helpful staff to great facilities including beautiful swimming pools and the most amazing buffet breakfast. Sitting in the pool bar drinking a thai beer was great. Lovely modern and spacious rooms and lots of smiling friendly staff would always greet you. the most beautiful people i have ever met are thai. loved the hotel, loved the country, loved the people, loved the culture. i will be back next year. Thanks for everything.

Jay P, General Manager at Best Western Patong Beach, responded to this review
Dear gasanovs, Thank you for your review, it makes me very happy to hear that you enjoyed BEST WESTERN Patong Beach so much, if I can help with any future travel arrangement's please feel free to contact me directly on the below email address. I look forward to welcoming you back in the near future. Kind regards Jay Penno General Manager

Stayed in for just two nights. Check in was chaotic! No proper restaurant for lunch and dinner. Some type of burger grill. The food was awful! The room was adequate and nothing to write home about! Thankfully our stay was for just two nights!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Siva S, Thank you for your review and I am surprised to hear that you didn't like the Mana Smokehouse restaurant, I hope we get the chance to have you back in BEST WESTERN Patong Beach again in the future. Kind regards Jay Penno General Manager

I stayed there for four nights in January 2018. My experience is summarized below. Pros: New property, Good location. Patong beach, Bangla Road are at walking distance. Neat and clean. It is close to many restaurants, Jungceyon shopping mall and 7-11 store. Breakfast spread was good and staff in restaurants were very helpful. CONS: Staff at reception mainly two ladies behaved very rudely. I asked for tea and creamer and they refused and told that sufficient supply was given. I experienced this for the first time and this too in a four star category hotel. Language is a big issue. I think reception should be manned by people comparatively fluent in English. Rooms are very small. In this hotel they do not have separate no. for housekeeping. You have to route it through reception and hence service is delayed. There should be a separate housekeeping no. I had earlier stayed at Ramada, Karon Beach and had a comparatively better experience. Here, they need to improve service like house keeping and behaviour of staff at reception.

Had 10 nights at this hotel in January and cannot fault it. The location is great walking distance to beach and shops. Roof top pool, gym, breakfast, wifi and rooms were all great. Amazing staff so happy and helpful. Highly recommend this hotel.

+Location close to the jungceylon mall where you can find lots of good restaurants +clean and nicely decorated rooms +swimming pool when it's not crowded by groups yelling and splashing everywhere -breakfast: large options but not qualitative enough -7th floor supposed to be quiet is actually a mess as the swimming pool is there -noisy due to slamming doors and street noises

their staff were really friendly, rooms are always clean. convenient place to stay and it s also nearby patong beach. thanks and please improve your services much more to make more Turkish tourists because they demand much more things for cheap prices. may be you may improve your room services and also breakfasts

Check-in was smooth. We received a room on a high floor, far from the elevator, far away from the front street, as we asked for. A/C worked excellent. The rainfall shower was awesome! However, our room was on the same floor as the swimming pool. As they keep the door open to the swimming pool all the time, the sound echoes all the way down the hallway, all the time. When the pool finally closes at 8pm, we thought we would have a break from the noise. But no, sounds of people talking and doors slamming reverberate down the hallway all night long. This is because the halls don't have carpet to dampen the sound, and the doors do not close softly. Something really needs to be done about this! We wanted to like the breakfast. We really did. We are not picky people. But this breakfast was not good at all. The lineup for eggs was usually 10 Chinese people deep, and when you finally did get your eggs, there was nowhere to sit. Fried rice was gross, French toast was ice cold, no bacon, no ham, no peanut butter for toast. These are 3 items of international standard. I understand why they don't have them, because the Chinese people are like vultures here. We only had breakfast at BW twice in one week, too crowded, restaurant too small. We chose to go out and eat, even though we had to pay for it. Also, the elevators were stifling hot! Hard to breathe. Can't imagine if one ever got stuck. This is a pretty important safety issue in my eyes. A few bright spots here. Siriwan at the tour desk was very helpful, and got us an affordable tour to Phi-Phi islands. She took care of everything, and was so nice and pleasant. Also, the swimming pool was quite nice to relax and have a drink and a snack during happy hour. We will not be staying at Best Western Patong again, due to the excessive noise from the other low class guests who seem to have no etiquette. It's pretty bad when you have to sleep with earplugs, and you still can't sleep because it's too loud. Very unfortunate.

Great location and food !! The hotel is located in the center of all the activity at Patong. A very peaceful and pleasant stay. Would certainly visit again. The concierge is was extremely helpful. Highly recommend !

Swasdee Best Western Patong. We had a great time at this property during Last week of Jan'18. We zeroed upon this hotel on the basis of Tripadvisor ratings and glad we did it. It is really one of the “Best” in Patong. Firstly excellent location. Bangla road, Jungceylon Mall, Banzaan Fresh Market, Food Street all are within minutes' walk. Numbers of seven eleven stores, Massage parlors, Pharmacies are in vicinity. Apart from the location the hospitality of the Staffs are really praiseworthy. Got a warm welcome upon check in and during our stays we got all the help from the staffs whenever required. Our allotted room was with two separate beds, they joined to make it large one once requested. All the staffs were lively and friendly. A special mention required of Madam Siriwan of front travel desk. She was of so much help, though we did not make booking our island trips through hotel, she personally inquired and ensured our timely pick up by the vehicles. Breakfast spread was good and tasty. Room was clean and size was ok. The rooftop pool was excellent and we enjoyed it very much. Really I have not found any major flaws in this property. Many reviewers have mentioned of Chinese guests, yes they were majority of the occupants in this hotel but they found to be quite polite and gentle. Many people mentioned of water clogging at the bathrooms, yes that is an issue but trivial one. But they can think over providing at least the combs & dental kit in the rooms and quality of Bathroom towels may be improved. Over all a very nice experience. Thank you all the staffs of Best Western Patong to make our trip memorable one. Definitely recommended and will plan to visit again.

This was a great experience close to the center of patong beach.mall was great,be beach also close.the front desk staff and bell hops we're very efficient and promptly answered all all questions. We also enjoyed the restaurants.The waitresses helped my wife get some food pellets so she could feed the Koi fish that swam around the most. Very cool!! The rooftop pool offered a great view of the strip. We would definitely stay again.

The Best Western Patong Beach is a reasonably new hotel but has a number of issues and subsequently doesn't really come up to scratch. After reading some reviews I thought we would give it a try but I can only say the people who wrote the good reviews don't have much experience in travel as this hotel doesn't come up to scratch for the money The rooms are small as far as the size of rooms in most Thailand hotels are concerned. The beds very firm and the pillows hard and uncomfortable. The shower has a rain fall head and a handheld wand and the shower pressure is average and is very inconsistent and keeps going hot and cold all of the time. The towels are poor quality and the lighting in the bathroom is very dim so very awkward for someone trying to shave or for girls trying to put on makeup. The housekeeping is very poor and they do not replace soap, shampoo or toilet paper and they don't clean the toilet. The housekeeping staff need a good wake-up and a kick in the pants as the job they perform is totally inadequate. The TV is hopeless for English-speaking people as there is only about four channels which all repeated news channels which repeat over and over every couple of hours every day. The selection of channels is atrocious. The swimming pool is kept reasonably clean but again there was issues with housekeeping as there is no one out at the pool with towels until 11 a.m. therefore you have to go down to reception and try and get a towel while they are checking people in and out. The glass surrounds around the swimming pool are filthy and has not been cleaned in weeks. The pool area is pleasant and the pool temperature is good There's free wi fi in the lobby and in the rooms & there's free teen coffee and a jug available in the room. The fridge is a small by fridge but keeps things at a good temperature unlike some that team too make it impossible to keep things cold. The balcony??? Is a tiny balcony you can barely stand on its not contusive to sitting out on and relaxing that is not possible The rooms and bedding is clean and the location of the hotel is very good as it's only one block away from Bangla road yet it's far enough away to avoid all the noise and hustle and bustle from the nightclubs and strip shows. My overall impression is the hotel is clean and in a very good location and is okay for a couple of nights but housekeeping and a number of issues make this place fair to average at best.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Jeff T, Thank you for taking the time to fill out a review for us and you comments are well noted, I do see that you are very well traveled and have noticed that you have completed a total of 81 reviews of which you have never marked one hotel as excellent ?? While your comments are acknowledged and we strive to constantly change products and procedures to improve things so we can come up to the standards that you set for hotels, unfortunately it looks like we missed the mark on this occasion for this I apologize. I hope we can get you back to BEAT WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We spent three nights at this hotel. There were positive and negative points. Overall it was relaxing, nice, tidy and worth the money. It is located in the middle of the city. 5 minutes walk to walking street. Everything is near the hotel so no need for taking a taxi except for city tours. Breakfast was acceptable. Omlets were delicious. Nice staff in the restaurant. Wi-Fi had a good quality except for disconnection gaps especially at nights.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Razieh, Thank you for doing a review for our hotel, in regards to the WiFi we have one of the best band widths in town but unfortunately when everyone returns home from their day and all jump on the net at the same time it sometimes struggles with over 300 people accessing at the at the same period. We are working to resolve this as we speak so I apologize for the inconvenience you experienced. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay penno General Manager

This was my second stay “Really nice hotel, staff very friendly and helpful ( Mr.Ice,Badong,Tey,Ms.Hum & All Team ) I have 23 night stay @ Best Western Patong location was be excellent as other reviewers have mentioned very close to the night life shopping and the beach all in easy walking distance. Perfect rooms as they were clean & cosy like home. Perfect security as I felt secure staying there.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear stephanniggemannr, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach. we very much look forward to seeing you again on your 3rd visit. Regards Jay Penno General Manager

Excellent stay, value for money, great location, friendly & knowledgeable staff and gooood breakfast :) Sooo nice to find this little gem in busy Patong beach.. We will definitely recommend to friends and family. Jitsarn Singapore

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear UnitedKingdomTOM, Thank you for taking the time to fill out a review for BEST WESTERN Patong Beach, we look forward to seeing you back again in the near future. Kind regards Jay Penno General Manager

My wife and myself had a great holiday for our 3 year wedding anniversary at this great hotel. The management and staffs are very professional, polite and very attentive. The food was great with lots of varieties for all age groups. We are looking forward coming back to this hotel with our family. Great job.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Wattanie T, Thank you for taking the time to fill out a review and I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I would like to say that good experienced from your hotel with colleagues. I've stayed with my family by Hana tour. Housekeeper who work on 6th floor so nice with kindness. First thing, we requested extra Key card because we needs extra Keycard. My uncle stayed with my grandmas but sometimes he had to go to outside for smoke. That's why we requested extra keycard. Is it true? ..1 room provide 1 key ?.. i don't think so.. That's why we made some noisy whole floor. I'm apologize for another guest on 6th floor. Another thing is made me more upset. When i checked out for my family rooms, i've checked Minibar with smoking fee by rooms and i said to your colleagues “ Can i see the combine bill ? “ and then your staff (Kh. Kkao?) show me amount on calculator “ 2,787 “. I felt some strange why is it too much... and then i requested again “Can i get combine bill ?” And he stolen calculator , show me again the bill. You know, price is 2,169(something). And i just knew he tried to tricky from Korean people. And i just complained to your manager, she is a Duty manager, she told me that “your so mean, this amount is correct, he didn't do it” something like that... you know i can speak English and Thai as well. But Kh. Kkao (he is look ladyboy) spoke to slang like “E- sak/sat”. I realized that Many Koreans came to your hotel, they thought we can speak english same as Chinese, action like do it..... it's not good at all.... To. General manager I don't know your foreigner or Local. But you should training for your colleagues. This not hotel service. Kh. Kkao have to work from outside, duty manager as well. NO RESPONSIBILITY.!!!!!!!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear ?? ?, I do apologize for my staffs behavior and the way you were spoken to at the front desk, I will definitely be dealing with the staff member personally, I hope that everything else in the hotel was to your satisfaction and I look forward to welcoming you back in the near future. Kind regards Jay Penno General manager

I stayed at best western patong for 3 nights at the end of my trip and it was great. All the staff were helpful and the hotel itself was lovely.The rooms were really clean and actually had a proper shower for once. The rooftop pool was so nice and the happy hour deals were cheap. The staff here are lovely, especially mr wut & mr pakin. I would highly recommend this hotel and will be back

We stayed two nights and we extended another three nights because we loved it! room were clean, with lots of thoughtful facilities such as self serviced ice machine free take away cups at breakfast for those catching earlier flights. Powerful air conditioning making us slept very comfortably. Staffs were friendly and close to town. Very relax and would love to go back sometime soon!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear bangj2018, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Situated in the heart of Patong. Junceylon mall , Patong beach, lot of restaurants and pubs are easily accessible by a few metres of walk. Best western Patong beach is a comfortable hotel with a decent restaurant. There's no AC in the waiting lounge, restaurant and reception area. That's seriously something I really disliked about this place given that Phuket is humid all round the year. Rooms are comfortable and quite small. Indeed well maintained and tidy. The bed is comfy for a good sleep after long flight hours. There's a small balcony too.. no great views though. Room service is good. There were a lot of Indians in our hotel at Bangkok but here we found almost none. But the breakfast buffet spread is good for vegetarians. There are a few Indian restaurants nearby as well like Madras cafe, Indian curry club etc.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sumana M, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

The hotel is very close to the walking street and main market so you will get alot of options for food. Rooms were nice but balcony was very small. The hotel is miniacally strict about non smoking. I dumped an empty cigarette box in the room's dustbin and they ended up charging me TBH 1000 for this. I didn't smoke in the room just dumped the empty box. Hospitality is not up to the mark. I left my key once in the room and it took couple of visits to reception to get the room opened. Breakfast was average.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Swetabh P, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I want to give my special thanks to MIGURL, PLOY, AON and all the other staff for making my visit enjoyable, but extra thanks to my room attendant of the 7th floor SUPHITRA, to the lovely and helpful PAKIN (HAMZA) , and the most helpful and smiling face lady SIRIWAN. With them my holiday was much better. Also thanks a lot to MR/ JAY for my birthday cake and for all the help he gave when I needed. HAPPY NEW YEAR TO ALL THE BEST WESTERN FAMILY.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear basaka2018, Thank you for doing a review for us and thank you for your personal letter, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Having done extensive searching and comparisons with other hotels, I picked this hotel finally and I absolutely made an excellent choice. This was my first time to bring with my 21-month baby travelling overseas and what I needed was that the hotel near Jungceylon as my baby goes to restaurants there to have his meals. All the staff is really nice. They greeted and said hello to us when we went out and came back to the hotel every time. Staff in the front desk is friendly and helpful too. They had lovely smiles all the time. They even proactively asked your opinions about their services and the hotel. The staff (Aun,ploy) of the front desk played with my son patiently. We really do appreciate their services.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Y5250DBmichellew, Thank you for taking the time to fill out a review for us, we look forward to seeing you back at BEST WESTERN Patong Beach. Kind regards Jay Penno General Manager

"Hi this hotel walking distance to the beach and Jungcelon shopping and near restaurants or street food. I was nice full buffet breakfast every morning & rest at wonderful pool I have not mentioned some of your staff as being fantastic and these are your reception night shift front of counter and especially "Ice He always nice smile good manner & warm welcome thank you for your help We nearly forgot one of the best hotel thenk you all.

Full marks for location, the hotel is barely a 5 minutes walk from walking street and 8-10 minutes from main area of Patong Beach. Bars, restaurants, pubs start bang opposite the hotel, you will never need a cab! If you are going to Phuket, this is the area to be staying in. The other good thing is the rooftop pool, small but pleasant, nicely done with a bar. The place is generally clean. Breakfast is well laid out and had a lot of variety. Please note few rooms would face the main road and could get noisy and disturbing in the night, but if you enjoy the hustle bustle and the lights, like we did, no issues else you could ask for a room not facing the road. However, service leaves a lot to be desired. Basic service attitude is missing, they won't even smile at you, housekeeping would forget to clean properly. Small ant armies could be found in the room. But I think they can do a lot to inculcate basic service elements. Example - at the breakfast table they will notice you are standing looking for a place, but won't help or pretend not having seen you. Like I said smile would be rare. Also, please be sure that you check the minibar, they charged us 95 Bahts for a chocolate we never consumed, it's not about the money, I paid so much for two rooms for 4 nights in the peak season, no hotel would not believe you if you tell them you didn't consume it! But they insisted. In summary, they need serious training intervention. Net net, lovely and convenient location, decent hotel. But I would give three stars because of my service experience.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Alok V, Thank you for your comments and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

We booked for 2 nights and were with a kid. The only thing good about this hotel is it's location. Worst thing? Actually many. Topmost was that the bathroom area has very poor drainage. During our entire stay the bathroom would get flooded every time we used it. Even the sink gets overflowing whenever used. Complained at front desk many times but nothing was done other than blatant lies that it has been fixed. Finally they accepted and told us that it's a problem in all the rooms due to some slope issue in the drainage system of the hotel. Refer attached pics. Next, the lock in bathroom doesn't work. Traveling with kids? Avoid it. Another bad part of this hotel is it's breakfast. Most of the things got over well before the breakfast ending time. Every day, at least during our stay. And the staff couldn't care less. All they had to say was “finished”. Unapologetically. Final word, we regret staying here.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 1Lokesh, Thank you for your review and your comments are well noted we will rectify these issues one by one, I hope we get the chance to have you back for a more enjoyable experience next time. Kind regards Jay Penno General Manager

Close to everything. Jungceylon mall, Bangla walking street all within 10 mins walk away. The beach is a little further along Bangla road, but not very far. Lots of shops, restaurants, coffee shops, and bars in the close vicinity. Seems to be a very popular hotel with tourists. Hotel building is modern. Hotel room was modern and clean. I enjoyed my stay here. There is a tour desk on the ground floor by the reception. They are very useful to book day tours to many sites and taxi booking to airport. Good quality, well located, clean hotel at reasonable price. All good

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear SL Y, Thank you for your review and we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

The location of the hotel is a major plus. A walk across the road through the famous Bangla street takes you to Patong beach. Coming to the hotel itself , though the views are nothing great, some rooms look out to staff washrooms of neighbouring property. If you are travelling with a child you may opt for Joint twin beds instead of a double bed. The joint twin beds will give you at least 30%extra bed space. Reception staff not the most welcoming. Some even showed visible displeasure when we wanted to change our allotted room. Breakfast spread was OK . Breakfast starts early at around 6 am as with majority of Phuket and Krabi hotels. The rooftop pool was good and my little one had a great time there. Overall OK if you don't mind the smaller points.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Pamela_Saha, Thank you for your review and glad to hear that your little one enjoyed our rooftop pool and the views up there are sensational. I hope to see you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

This was my second stay “Really nice hotel, staff very friendly and helpful.Night shift at the desk Mr.Ice DM,was amazing! He was always smiling and so happy!” Great location. Rooms are very comfortable and spacious.Food in the restaurant was lovely.”

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 946tel, Tank you for filling out a review for us and your mention of Ice as an outstanding staff member will not go unrecognized, we look forward to seeing you back again for your 3rd stay with us. Kind regards Jay Penno General Manager

We have been here for one week, during Christmas and I can say that it worth the money. First I want to start with Siriwan, the lady that sits at the desk on the right side (the desk with all the island trips), she simply deserves all the 5 stars from this review. We booked all trips with her at a very good price, and beside this service, she was very helpful with advices and has taken really good care for us. I HIGHLY recommend her if you stay here!!! She is THE BEST! The hotel is situated very central, few minutes walk from Bangla Street, 7 elevens and everything you would want to try in Patong (massages, restaurants, food market which is really good). There was a great variety for breakfast which we really loved here. The pool is nice, but we have been there only once as almost everyday we went visiting something. One bad thing here are the Chinese people, who could be really annoying and loud. There were quite many in this period. Anyway, everywhere in Phuket is full of them and nobody enjoys them, so I believe this problem is everywhere.

GM B, General Manager at Best Western Patong Beach, responded to this review
Daer OrestePaven, Thank you for your review and glad that my staff looked after you so well, we look forward to having you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

The location is amazing, 30 meters away from the beach, 15 minutes walking away from all the night life. The price is very accessible considering the prices in Phuket. All the facilities are very nice, the bed is so comfortable, the air conditioning works pretty well, the shower has very good pressure. All the staff is good serviced (Pakin, Tae ,Kel). The breakfast is free, it was not my taste but is enough for starting the day. If we come back to Phuket, this hotel will be our only option.

clean hotel with excellent service.. very busy specially asian families and couples.. Close to one the nice shopping malls where you find many coffee shops and wine shops etc.. food is nice.. close also to the busy night life street and Arabic restaurants.. the view in some rooms is amazing.,

This is the worst airport I have ever experience--by far. Long slow lines, terrible signage everywhere. United told me my luggage was checked through to BKK. It was not. (United's fault.) No adequate signs to luggage carousels. Etc. etc. I'll never transit through Shanghai again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear brainy2015, Thank you for your review, i look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Stayed here for 5 days. Room was very nice with a comfortable bed and modern amenities. Booked a room which included breakfast and the breakfast was good. There is a nice pool on the roof which is excellent for swimming laps

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Dan G, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

Good hotel 5 min walk from Bangla Road breakfast not great but I never got a good breakfast in my whole month in Thailand ,clean rooms, nice pool, pleasant staff, decent food, Internet wasn't great do. I'd definitely stay again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Davidmurphyjr, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Best Western Patong is far from being perfect: it already looks tired and needs to be refurbished; the room is not immaculate. In the end, Best Western is not a luxury hotel brand. The room is quite spacious; the bathroom is nice; the shower has a very good water pressure. It has a nice swimming pool on the roof top. The breakfast is not bad either. In particular, its location is excellent. The shopping mall named Jungceylon is just around the corner. The Patong beach is easily accessible from the hotel. What can I ask for more? I would recommend this hotel to budget conscious travelers like me who still want some level of comfort and ambiance.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Zamong, Thank you for your review and I hope to see you again at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

I have stayed in the hotel for six night the over all experience in good except the some issue like room service and Cleanliness the location of the hotel is good walking distance to the beach and bangloroad

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear singhamit902, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We were at the hotel for 11 days, it was very nice to stay. the employers are very helpful and they are always smiling. the room are clean, nothing to complain. breakfast also good. Nice pool on the roof and quite. the place is perfect if you wanna stay here in patong, everything's close.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 896salikk, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

We stayed at BEST WESTERN Patong Beach for 4 nights. Absolutely good value for money, great service. Located in the central area, it is convenient to walk around to see. The hotel itself is new. Our room on the 6th floor, the view can not see a lot, but the room was clean and comfortable. Great breakfast, very many choices.Panda bus site is very convenient to buy 5-day ticket 10 yuan minivan to Karon, Kata, duty-free shops. it is recommended near NO.6, really suitable for Chinese tastes, many people line up, but will not row for a long time. Highly recommend this hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear shuoz145, Thank you for your review and we are glad you enjoyed your stay at BEST WESTERN Patong Beach I look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

This hotel exceeded all expectations. We stayed here for 4 nights 3 rooms and it was the most enjoyable holiday we've had in a long time! The staff were excellent,clean room, average breakfast, friendly staff (Aon, Hum, Pim, Ploy and bellman name Neang, Peaw), very fast check out.Near Jungceylon and Bangla street and famous local restaurant NO.6 (Chinese food), just walk about 10 minute. Thank you for everthing.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear hongq123, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

We arrived on Thanksgiving Day after spending a week in Bangkok. The staff has been fabulous. I want to extend a special thanks to Nitchaporn, Kriwut, Mein, Neng, Toh, Tangmo and Pawat . For the excellent service they provided for me and my friends. Any request was answered and if they didn't know the answer, they went above and beyond to find the answer. The hotel is beautiful and the location cannot be beat. Spacious rooms, love the shower head and the elevators are quiet and quick. As an American with a big suitcase, I would love to see a dresser placed in the room, so there is adequate room to put your clothes and you're not living out of a suitcase. The breakfast had a lot of options and Mana restaurant had a nice selection of Thai and international foods. So you could find a taste of home if you wanted. The BW is a great place to stay while in Phuket.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear StaceyS5, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, I hope we have the chance to welcome you back again for another stay. If I can help with any future travel arrangements please feel free to contact me directly. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General manager

We were a party of 8 friends and family traveling together. We eere checked in quickly and politely by the very friendly front desk staff in the plesant open air lobby with adjacent restaurant. Uponarriving in our deluxe queen room, we noted how comfortable the bed was and a nice roomy shower with instant hot water. The complimentary breakfast had many more options than many other Best Westerns including a made to order omelet. Location was fantastic. Just a block or so off the beach and 'strip' with adult night life options. There is a concierge who has all info on local tour options. We found the swimming pool more than adequare size with great sunset views. The elevator came quickly. Room clenliness awesome. I would like to compliment Nitechaporn, Kwiwut, Mein, Neng, Toh, Tangmo and Pawat for their kind attention. My apologies if the spelling is not accurate.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Marsha W, Thank you for your kind review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

The location is good with less than 5 mins walk to the start of Bangla st. and about 10 mins to the beach. The hotel is just off a main street so supermarkets, atms, restaurants and massage places are all on your doorstep. The room was spacious with a nice walk in shower and all the amenities you would expect including a fridge, safe, coffee / tea and two free bottles of water daily. The only downsides for me was that I found the bed very hard (but that's a personal thing), and a poor selection of tv channels with only a couple in English. Some other reviewers mentioned noise but I stayed in mid November and had a room on the 7th floor which was quiet. At time of booking I asked for a quiet room on a high floor and the hotel kindly obliged by also giving me a room at the end of the corridor away from the lift. My booking didn't include breakfast which was charged at 300 TBH which was good value compared to having breakfast at a cafe or restaurant instead. There was a reasonable selection of western and Asian options and a chef on hand to cook eggs to order. There's also the Mana smokehouse Restaurant with an all you can eat offer for 399 TBH. I was surprised that not many people ate there as the prices and food were reasonable although there's a limited range on the menu. I used the Gym on the 7th floor next to the pool. It's air conditioned and the equipment includes a cross trainer, running machine and bike. They also have dumbbells up to 20kg in 2kg jumps, an adjustable bench and cable station with pull up bar, but no rope or bar attachments, just single handles. It was open until 8 pm. It was fine for a quick workout but if you want more facilities go to Maximum Fitness which is the best gym in Patong with excellent equipment (although pricey at 400 BHT for a workout). The pool is small and generally if you wanted a lounger you needed to arrive early. Other helpful amenities included a couple of pcs in reception with a printer, but they weren't really used as WiFi worked fine. In summary I think the hotel is a good option if you don't have a strong need for a large pool.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear JohnP72, Thank you for your review and I am glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, unfortunately as the pool in on the roof top we has sacrificed some size as it is on the roof and there is limited space available but our pool views make up for the smaller size pool ten fold as sunset is amazing up there. We look forward to welcoming you back again in the near future. Kind regards Jay Penno General manager

Our first time at Best Western Patong. This is a brand new hotel with good location, we didn't need a tuk tuk for anything everything for us was within a ten minute walk to the beach, 300 m from the night life & Night markets and shopping areas. The room was lovely and the cleaning staff are also fantastic. The staff (Aon and Ploy) at the lobby were very friendly. We had a wonderful holiday and will be going back again. It is so lovely to have the staff always have a ready smile and greeting. Loved it.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 584jiayingc, Thank you for your review and I am glad to hear that you enjoyed your stay and we look forward to welcoming you back to BEST WESTERN Patong Beach again in the near future. Regards Jay Penno General Manager

I stayed this hotel during my vacation in July, the hotel is look new, clean and beautiful, During my stayed Ms.Pinky help me a lot with information and solve all my problems that i had during stay. everything is great in over all, only to noisy during the night cuz all Chinese tourist making the noise all night long, I can hear their noise clearly even my room is quite far from them, all so in the gym, I recommended to bring you own headphone cuz they opened low ambient music in the gym that make you sleepy instead of alert you and this hotel very close to all important landmark in Patong Strongly recommended

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sayan W, Thank you for your review and I am happy that Pinky helped you out with anything you needed she is one of our true gems of a staff member, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed here from 16th Nov 2017 for 5 nights and it was simply a fantastic stay. Staff were always smiling and friendly and ready to help. From the bell guys that will great each guests each time the leave or return to the hotel. All front desk staff had customer service (Pakin, Nung,Wut, Peal, Aon,kung) Room was always clean, location very good too. I was actually sick day before I left and there was a clinic (tourist clinic) just around next road.The front desk staff even offer to call the doctor for me but I decided to walk over instead. I would highly recommend Best Western Patong to all and I can't wait to be back again. This property really got it right.. to the management and a big thank you too all the wonderful staff..

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear petercE630NC, Thank you for your kind review and I appreciate the acknowledgement of the hard work my staff put in to make BEST WESTERN Patong Beach feel like home, if I can help with any future travel bookings please feel free to email me directly. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

We were in Phuket for BEST WESTERN PATONG were the perfect place to stay. Huge hotel, very modern, and very clean and stylish. and a nice normal balcony for a beverage. Nice small pool on rope top, when you want to keep cool. Very friendly staff. Great location, close to the beach, shopping more, and to the night life, but far enough away if you want to get away from it all. Highly recommend, I know we will be back!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear castrod409, Thank you for you nice review, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed here for 2 nights and enjoyed it very much. Location is excellent, within walking distance of the beach, shopping centers, restaurants and markets. Rooms are spacious, clean and quiet, pool is lovely, only downside is that the pool closes at 8pm which is too early, other than that it is a brilliant hotel and staff are so friendly

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear miaoy783, Thank you for your review and I will defiantly have a look into extending the pool hours as you have suggested, I hope to see you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

While at Best Western Patong we stayed in a hotel room with balcony. The room was clean and roomy for myself. The bathroom was a little dated but clean. The staff were always friendly and attentive to all our needs, they always said good morning and made us feel very relaxed. Breakfast was always lovely and there was always plenty of food and choices. We booked a couple of day trips with the tour desk at the hotel and tour desk staff were always very friendly and tried to get us the best deal. The amenities were great. The pools were clean and tidy and pool staff were there to attend to our requirements without being in your face. The grounds of the hotel were always well looked after, clean and very relaxing. We loved the location of the hotel as it was close to the main shopping area of Patong but still fairly quiet. Loved that there was a Joceylon near the hotel, and a good selection of eating places within a couple of minutes walk of the hotel. We were so impressed with the hotel (as this was our first trip to Thailand) that we are organizing another trip back there this year.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 961hamm, Glad to hear that you enjoyed the hotel so much you are booking another trip if I can help with any future arrangements please feel free to email me directly, we look forward to seeing you back again very soon. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

We have just returned from the Best Westren Patong Hotel, me and my daughter had a fabulous holiday we stayed at this hotel for 3 nights and it was excellent. THE ROOMS - We stayed in the Superior room, this room was overlooking the window on the side, we had dressing gowns, slippers, they had flannels, toothbrushes, and hairdryer, toothpaste,shampoo and shower gel. They had tea and coffee facilities and a fridge and free two water everyday, the room was large and cleaned thoroughly every day. THE HOTEL - and grounds are lovely its position is very good, its central, you hav'nt got far to walk to the beach its on the doorstep so to speak, the grounds are lovely they well go to the pool area is clean and the pool is lovely. THE STAFF -Mr.Mikal and Ms.ploy they are curteous and helpful, their English is'nt very good on reception but they will help you all they can. The waiters and waitresses are very courteous and attentive and the service is good. THE FOOD - Mmm the breakfasts are brilliant you've got everything you could wish for full English,every fruit imaginable, danish pastries, yogurts, juices, you certainly wont be dissappointed. You wont be dissappointed with your stay its great value, the prices ar'nt bad in the hotel, we had room service a few times. If you have any questions please feel free to email me if I can be of any help.

Been here for a family vacaytion and a lil trip for my mom 60th birthday room is very clean and bed very comfy just the bed is quit small if u have a 1 child with you..the location is great also just a 10mins walk from jungceylon mall 10mins to bagla road also ang just a minute walk from all the resto..wat i like about here is the receptionist they are very nice and helpful..wil surely recomend this to our friends nd surely will be back...

My girlfriend and I thought about having a relaxing holiday in Phuket. However, we planned for just a short trip and thought that it would not make financial sense if we were out of our hotel for most of the time. The obvious choice was Bestwestern Patong, given its good reputation, convenience and honestly for me, it represented the best value for money. It's a bit of a walk to the bustling night streets in Patong beach, but food and massage parlous are easily accessible within 5 minutes of walking time. Checking in and out was also a breeze and the staff is very patient and good English speakers they can advise more information in phuket (Fon,Keal,Poly).The bell boy"Pakin, Wut very polite and good service also. I would highly recommend it for travellers who are looking for affordable accommodation without scrimping on the quality of amenities. It's not a 5 star hotel, but you are guaranteed to have a good shower and sleep after all the fun you've had in Phuket.

It was a good place for night life. We found many pub&restaurant here. It's not difficult to find someting to eat, like seafoods, minimart, also shopping malls. It's better to plan before you go. Please check weather before you're planning because there are 2 seasons here, summer and raining.

I've been staying in Best western Patong around the world and they are all the same which is efficiently fabulous in Service and Location! This hotel also fell into that category which i can assure you, has one of the best location in Patong! It's not really on the crowded and noisy part of Patong or at the quite past of Patong. It's really centrally located and u can get to anywhere easily. The room was also fantastic in par with brand standard. It is very clean. The free Wi-Fi in the room was fast and furious. And the swimming pool was OK. Last but not least, The front desk " Aon , Mikel ,Pakin,Wut even that friendly, helpful looks great and greet you every time.

Stayed here for 3 nights. Great location: 10 metres from the shoping mall & that too on the cleaner and staff very helpful name as Mo,Ploy ,Aun. Excellent service. Overall a great property at an excellent location.

Lovely property - Great location The Best Western Hotel Resort is an awesome place to stay. The location is amazing. You are walking distance from Bangala street and can go there for all the action in the city. If you love food you just need to get on Ban Zaan and walk down the street next to it. You will be amazed at the options. The hotel pool is also great and the staff Ploy,Mikel,Tae and Mo really helpful.Talk to the staff there to help you with sight seeing options.The beach is also walking distance about 10 minutes. If you enjoy sea food try the restaurants outside the hotel.

There are not enough words to describe how wondeful our experience here was. The staff Mikal, Ice, Ploy was extremely friendly,, We were here for our honeymoon. , Service at the reception on arrival was very quick and did not exceed three minutes, The room was spacious and perfectly equipped, Room service was quick. Clean rooms excellent.Our room was always made well the location very close to the sea and the night-time activity Varied breakfast in the hotel next to the pool. If you're going to phuket, do yourself a favor and stay here - it'll make your stay much more enjoyable.

The hotel just look Basic from out side ,but we're surprise when we were in side. beautiful room,clean and friendly staff Mikal,Ploy,Ice,Aon and Tae. We were like about the wifi of this hotel ,really strong and quick. The location very safety close police station, patong hospital ,fire station...quite for sleep . The pool on the roof is a lovely place to end the day with a loved one in quiet surroundings overlooking the town.

The hotel was conveniently located, clean and staff were extremely helpful. Rooms were simple and comfortable. The only issue that I had with the hotel was the hallway noise.....as the hallways are not carpeted and the doors are quite thin, noise carries into your room quite easily and at times, making it difficult to sleep.

I guess the hotel experience , this one in particular,depends on what you're looking for. If you're younger and adventurous, determined to have fun at the Bangla road, where all the action is, avoid this place. There are more ACCOMMODATING hotels around this place that cost same if not less. If you're with family, looking for a clean place to just relax and don't mind thin walls, noisy neighbors ,crowded pool and expensive menu this is the perfect place for you. Breakfast was good on day 1 and remained same without variety which made me hate it on day 5. WiFi was inconsistent and slower than most hotels that I stayed in. TV in the room is a joke, with just 20 all-boring-channels. I would not return to this hotel again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kasyap N, Thank you for your feedback and I am sorry on this occasion we did not deliver the experience that you were looking for, even though Bangala Rd is walking distance we are generally focused on a family friendly hotel. So there are some restrictions when it comes to the "Bangala Rd experience" as you can see from the other feedback from other reviewers this seems to work for them. I do apologize for any inconvenience you or your guests may have incurred. Kind regards Jay Penno General Manager

We have 3 rooms came to stay, everything good, new hotel within 10 minute walk to juncylon, Bangla Road and Patong Beach so it is quiet. Staff(Ploy,Aon) were efficient and on check out one man bellboy(Wut) is very good. We can keep the luggage with them free of charge. Good experince for us and good holiday for my family. Big thank for everything. I hope to see you again next time and i will tell my friends to stay this hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 619wenqiang, Thank you for your review and we are glad to hear that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to seeing you again soon. Kind regards Jay Penno General Manager

Amazing in every way! Very affordable, nice clean rooms, awsome shower, great breakfast, helpful staff, the best location everr!!!!!!! It is on the main street, next to all the clubs, close to the beach. We asked for a queit room and therefore didn't hear any noise from the road. I enjoyed my stay very much and didn't want to leave! I promise you won't regret this hotel! My review is completely honest:)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear lizp050, Thank you for your review and your kind words, we look forward to welcoming you back to BEST WESTERN Patong Beach in the not so distant future. Kind regards Jay Penno General Manager

I've booked for 4 nights and ended up staying longer. The experience was in good; Modern room Nice small gym Nice for a relaxing end of day Good service from Tae, Ploy, Mikel, very friendly and helpful. All the facilities are easy to get. It takes 5-10 minutes' walk to Jungceylon. After all, a definitely one of the best choice to consider when you visit Patong.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear kyoungjeonl, Thank you for doing a review for BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

My partner & I stayed at this hotel for 3nights. Found no probs with the hotel, rooms or staff. Great rooms with comfortable bed and excellent. Staff were pleasant and very helpful.Even the reception were friendlyand helpful' Tae ,Aon". And 15min to Bangla Road, 10min to Junceylon. Will def stay at Bestwestern if we're ever in Phuket again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 26zhangl, Thank you for your review and I am happy to hear that my team looked after you so well, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. If I can help with any future travel arrangement's please feel free to email me directly. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

This hotel at the center and very near to the happening night life . We avoided all the taxis etc and we could go all the places by walk as its very near and saved some bucks. This hotel is on main road and hence even if its late night we are safe. Hotel staff are very friendly and all amenities are well maintained, It has roof top infinity pool with awesome view. Travel desk was very helpful with economical ranges. She was very friendly and could understand english better

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear swathimathrusri, Thank you for taking the time to do a review for BEST WESTERN Patong Beach, we are glad you enjoyed your time with us and we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

Nothing to complain really, room was clean, internet was faster, nice location except buffet breakfast should be more variations. We were expecting more variations of food. It was alright but not great.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Bobby R, Thank you for your review, we look forward to seeing you back again at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

We were not sure what to expect from a Best Western in Patong, but they were great! The front desk staff was outstanding, How we are and treat us like her family . When we checked in, They gave us 2 rooms on the top floor . Every time we walked past reception, they said hi and cracked a joke with us, Thank you " Mikea and Ploy". They made sure our transportation providers found us quickly. They could not have been more attentive. The rooms were very nice and clean. Nicer then most Best Western in the US. Very modern looking. Thanks guys for making our stay in Patong so comfortable.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jonesy160, Thank you for your review and I am happy to hear that my team looked after you so well, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. If I can help with any future travel arrangement's please feel free to email me directly. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

I loved this hotel from the warm welcome till the day we sadly had to leave. The beds were beautiful and comfortable. You have a tv and internet access in the room. The staff (Migual, Ploy) very helpful. The breakfast was plentiful and yummy. The pool was small but never felt over crowded there is a nice poolside bar also. I love this place

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 812lawrencem, Thank you very much for your review and we at BEST WESTERN Patong Beach look forward to seeing back again very soon. Reards Jay Penno General Manager

I have just returned to Australia from my fourth visit to this great hotel. The staff are so efficient and obliging. Nothing is too much trouble for them. This starts at the reception desk and porters, right through to housekeeping, and of course the restaurant and breakfast staff, who all remember your favourite dishes and any previous requests you've made. And of course a GM who goes out of his way to make your stay so memorable. There is a great selection of both Tex- Mex and Thai food available in the restaurant and at prices that compare with any of the street food and markets. Try the smoky ribs, you won't be disappointed. The consistency of excellent clean rooms goes a long way in your choice to return here, along with it's close proximity to the large Jungceylon shopping centre, the night markets and Bangla Rd nightlife. And if you are in need of some quiet relaxation time, there is always the serenity of the roof top infinity pool and poolside bar. Well done Best Western Patong Beach, can't wait for my next visit.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kaye_A132, Great to have you back and I am glad to hear that enjoyed your stay once again, we look forward to seeing you back at BEST WESTERN Patong Beach in the very near future. Kind regards Jay Penno General Manager

My review after having travelled around the globe is : 1) on day 1 I asked for a hand cream as I had forgotten one: though they have mentioned very clearly mentioned in their hotel book that you can ask for one if you have missed one: I was told you go and buy from seven eleven ... this is the most rude reply from a manager ever heard 2) I asked them for a bottle opener: first he refused to give and now I was talking to the lobby manager and he started shouting and asked me to bring it to the lobby... New learning for me .... this hotel is like a jail and once stuck you are stuck 3) when I went for having break fast there was a coakroach though a small one there. When I pointed it out to them he just apologised and said sorry 4) I requested them for a shampoo on day 3 night of my Check in there and was told you get it only once and that's it 5) breakfast is repetitive and does not change an inch any day 6) went to the pool and the guy there seems to be the most annoyed gentelman as he was most I courteous 7) there is only one key to the room and if one has to go down then please take your partner along or leave him / her in the dark 8) the beach is approx 15 -20 mins walk 9) never heard in life across the world for duty manager to be so Ruse 10) its a property you stay at your own risk where you are scared every time you do something like being jailed and the jailor not agreeing to anything you request 11) only silver lining the lady on the travel desk 12) I am sure the hotel team would like to defend this but it's your call to take it or not.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sethi Sundeep/House of Gifts, Please contact me regarding your stay with us jay.penno@bestwesternpatongbeach.com Regards Jay Penno General manager

My husband and me stayed here for 2 nights from 15th - 17th Oct. We loved the location of the hotel as it is right in the centre of Patong and about 5 mins walking to Jung Ceylon mall. Staff (Aon,Tangmo) were very friendly. There is an infinity pool on the rooftop and a pretty large gym. The rooms are nice and they're clean.and big thanks for honeymoon set up on the bed.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear yitongt2017, Thank you for your review and I am glad you had a great honeymoon, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Great hotel close to everything 5 mins walking distance to shops less than 10 mins Patong beach, surrounded by great night markets. Large shopping centre JungCeylon 10 mins walk away. One of the best buffett breakfast we have experienced in comparable hotels the food doesn't rung out. Rooms are very clean, staff are wonderful always happy to help. Highly recommend this hotel. Best pillows ever in a hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear lynnel58, Thank you for your kind words and it was a pleasure meeting you both, I hope to see you again at BEST WESTERN Patong Beach in the near future and I hope you enjoy your stay in Bangkok. Kind regards Jay Penno General Manager

Best Western Patong Beach is an example of true style in regard to its décor - built only 2 years ago it is very modern, clean and reasonably priced for the traveler. My husband and I travel consistently around the World and you would be hard pressed to find another more delightful property to stay in and enjoy Phuket and its surrounds. The staff are soooo friendly, the Manager Mr Phawat pays careful attention to your needs in the restaurant and the breakfast is plentiful and delicious. Siriwan (AO) at the tour desk could not be more helpful and she is extremely knowledgeable of Phuket and its surrounding islands plus she is happy and carefree and a pleasure to deal with. All the staff at reception are an asset to the company plus mention should be made of Pakin, Wut and Tae who helped us many times at the front desk. All in all a perfect place to stay not only enjoying Phuket but the delights of the Best Western Patong Beach. 10 out of 10 guys, keep up the good work. Within easy walking distance of lots of shopping, beach, seafood market (delicious) a few doors away, Jungleceylon - HUGE shopping mall - has everything you would be looking for. Once again home away from home - a wonderful place to stay and providing many happy memories.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear odgolder77, Thank you for you very kind words about both the hotel and my staff, I think they do a great job and its fantastic to hear that from one of my guests, we look forward to welcoming you back to BEST WESTERN Patong Beach int he near future. Kind regards Jay Penno General Manager

This hotel is very good and nice location and staff very friendly.New hotel and rooms cleaned every day, good air con to the comfortable and clean rooms.And good experien for this hotel,Easy walk to juncelyon centre and the Banzan market. 10 minute walk to the popular Bangala st.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 5lih, Thank you for taking the time to do a review for BEST WESTERN Patong beach, we look forward to welcoming you again in the near future. Kind regards Jay Penno General Manager

One of the hippest places I have ever stayed in... Very modern and stylish in the decour but a bit on the expensive side... Wonderful staff especially the front desk receptionist I think they name was Migail,Ploy,Aon very friendly and helpful which help make my stay in Phuket more enjoyable.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear houy497, Thank you for your kind review, we are glad you enjoyed your stay at BEST WESTERN Patong Beach. I look forward to seeing you back again in the near future. Kind regards Jay Penno General Manager

hotel place near walking street name Bangla road from hotel just 10 minut by walk and near big shopping mall bigc and central mall only 5 minut by walking. hotel area is very clean. reception staff very good and service mind who name is Pakin Wut and Sunisa they are very helpful restaurant is excellent breakfast and the dinner have a live music good dinner for us. swimming pool at 7 floor is very nice view on sunset. thank you all staff for this trip and we are come back

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 513liny, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Our stay at the Best Western, was one of the best yet. From the friendly staff, to the comfortable and clean rooms. Close to everything. 3 minute walk to juncelyon centre and the Banzan market. 5 minute walk to the popular Bangala st. Front desk staff always ready and willing to help out with whatever was needed! Sumisa, Hum, Wut, and Neng all amazing! Siriwan with the travel company at the front was beyond helpful and would highly recommend booking your excursions with her. Made us feel very at home, always remembering our names and greeting us with warm smiles! Would highly recommend!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Patricia E, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We checked in this hotel on Oct 17.during check in session, the counter staff was friendly approach and speak well English. There is no wellcome drink because this is not luxury hotel? The concierge was helpful to bring up our room which is given top floor 7 floor. The room spacious looks satified. The balcony is too small size which there is not possible to set up table and chairs at balcony. There is mountain and building balcony view which I assumed my room direction face to junceylon mall and I can view the mall..it's not what I guessed. The rooftop pool is big and great city view. The gym size is satified and come with good equipmrnt and window view at next hotel pool. The breakfast spread are just satified with no high demand. The day counter and concierge staff are friendly and pleasent look. Well, the night counter staff was not as friendly and plesent approach which I had requested complimentary cocktail coupons for drink at mana steakhouse. The hotel WiFi network was good and no free hotel shuttle bus Because This hotel location was nearer to wet market and junceylon mall which was a good location. But the hotel location is not nearer to patong beach. Overall..this hotel is highly recommended for stay.

Stayed from 21st September to 24th September Location / views from the hotel was good. View of the hills from the room was amazing Room was small for a family of three, Calls to the reception for salt/sugar/cutlery denied, but later asked to walk-in to the restaurant and get it from there. Felt it inconvenient to move from room to restaurant, as lifts need a card swipe to come back. Later a solution given for that as to use credit/debit card for light in the room and use the hotel card for the lift. On the third day I had a trip starting early morning - I asked for food packs, which they provided, and contents modified on request too. Lot of persuasion was required to change the contents of the food packs. On coming back from the trip around 6 PM- I found a note informing of the crack in one of the side table's glass top. It was surprising for me as we hardly used that table and the only things we kept on that table was watches/ mobile. That glass top has to be definitely delicate as my watch and mobile are fine. I was informed that as per Hotel policy I should have checked the room for any breakages and damages before check-in :). Had a discussion with the reception and the deputy manager. I requested if I could talk to the manager which was not allowed as the manager works in office hours and can talk only next day around 7:30. I had to leave the next day for Bangkok at around 8am, I started that discussion with the deputy manager – I did not saw the manager there. So thought it better to pay and move on. Request to the management -1. As tourist we didn't had time to check for each and everything. If you have a policy please do provide your guests with the pre-checkin pictures of all the delicate materials and consumables in the room 2. Please let the guests know of the hacks like using any other cards for lights in the room, or provide 2 cards for a family 3. Overall your staff was very helpful but I felt the rudeness is built-in in the policies

The hotel is very new and nicely decorated. We booked two rooms for 2 nights. We were satisfied with the facility environment. The swimming pool is very nice. And locate only 5 mints away from the shopping mall. Walking distance to enjoy the very delicious seafood. However, we are wondering the front department is good service name as "tae,kung,ply".We arrive at 10 am and only one room was ready to be check in, we can understand this is because we arrive before check in time. However, until 12 pm, the room has ready. Thank for Fo staff to help us. And on check out they help us for four of us have to take shower one by one. We were supposed to have a rest after the early flight.

The rooms are simple clean and tidy and the house keeping team very friendly. The the rooftop pool is great to get away from the hustle and bustle of Patong and watch the sunset. Even if your not staying at the BW try the restaurant! We were surprise to see they smoke all there own meats. The menu is "pricey"(for Thailand) but well worth it. The brisket is great!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear CandiChamberlain24, Thank you for your review and we are glad you enjoyed your stay with BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket soon Kind regards Jay Penno General Manager

Staff were very friendly(Kung,Mikel,Ploy) Location was central Well breakfast No view of the sea Rooms were good sized .Pool is nice and gym isn't too bad either Would recommend it if you aren't looking for a view and you want to enjoy the day tours

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 51jeniferk, Thank you for your review and we are glad you enjoyed your stay with BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket soon Kind regards Jay Penno General Manager

The good hotel, immaculately clean, really friendly staff "kung,Fon,Aum. It is a short walk to the bangla road and surrounded by lots of bars and restaurants although surprisingly quiet in the room considering the location. Although at the quieter end of Patong the whole area is still very sleezy.

the location of the hotel is very well. its very convenient and you can contact with the Panda trip to travel around the Phuket. besides,the room is clean. its valuable to book the hotel. the service is sweet.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 209leih, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Fairly new hotel and rooms cleaned every day, good air con. The hotel doesn't look like much from the outside but nice and modern inside. Rooftop infinity pool is also a nice touch. Staff are very friendly and attentive. We got speaking to the Manager (Jay) one night in the lobby and he was a very nice, down to earth guy. He gave us his business card should we need anything during our stay. The location is perfect.. far away enough that you do not hear the hustle and bustle of bangla road but also only a ten minute walk if you wanted to venture down there. I will be recommending this hotel to friends and family and would definitely return should I ever visit Patong again. The only minor criticism would be the fact that a room gets 1 room card to share. This became annoying on a few occasions when I would be in the room getting ready (needing the card to be in the card slot for the lights to stay on) and my partner would want to down to the lobby.( the card is required in the lifts to go up and down)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Hollie O, Thanks you for your review and was a pleasure to meet you, glad to hear you enjoyed your stay and look forward to seeing you again at BEST WESTERN Patong Beach on you next visit Regards Jay Penno General Manager

Friendly Service, Excellent Location Stayed there with a group of friends. The hotel is close to the shopping and there are many restaurants and shops in the area. As this is Express brand, the room is simple, but clean and nicely decorated. The staff is friendly and polite and they're name "Fei,Tangmo,Ploy,Mikel. I believe they are very well trained. The rate I got was very good as the member rate was given. It is really worth the money.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jeniferw636, Thank you for taking the time to do a review for us and I am glad to hear that my staff took such good care of you. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

I am writing this purely from my travelling experience around SEA, there could be contradicting notions about this place from different individuals though. Good things: 1. Well maintained rooms for the price you pay 2. Great location Can do better pointers: 1. Provide 2 key access for each room, considering the fact that you have to man the lift with an access card. Nonetheless, It is pretty much the norm these days elsewhere. My wife decided to rest while I went to hit the gym, I had to keeping going back to the reception / concierge and ask for access to use the gym and to return back to my room. It makes the hotel seem "Not thinking", honestly. 2. Gym is basic. Most common and simple attachments to a functional machine is missing. Cable crossover machine doesn't have bars and rope. It comes along with the machine and it's such a common sense to have them. I am guessing, they must have misplaced / lost them but an investment of 300-500 Baht to reinstate them shouldnt hurt. Again, the hotel just looks like "Not thinking". 3. Sound proofing is imperative just as much as the no smoking policy. Yes we are in Patong, there is celebration every where but a sound sleep is ultimately what most have paid for. Better rubber padding or changing the window sliding should help. The hotel has to really think on that. 4. 2000 Baht Security deposit / Witholding credit card details at the check-in needs to be communicated in all advertised digital sales channel just as much communicating "Water and coffee is complimentary, Mini bar is charged" rude shocks are uncalled for. Tell me something that I don't know instead of not telling me something that I should know. My apprehension is not in giving the aforesaid details however, it is the way it is asked for at the front desk. Establishing a reasoning and asking for something and straight up saying "We need your credit card details..." are 2 different things. Communication is the most important catalyst in hospitality. My 2 cents. Hope it helps the property and the travellers.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Psy_Attack, Thank you for your detailed review and all your points will be looked into we appreciated the feedback as that's how we get better. I am glad to hear that overall your stay was pleasant and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno Generl Manager

This hotel is pretty new and the room is clean. Its located the around 10-15mins walk to Bangla area. The staffs are quite friendly and helpful and name is Mo, Kuang.\\Overall its a pleasant stay. Just that we caught a few mosquitoes in our room. Maybe hotel can offer some sort of mosquito repellents.

Left my front door 4.30am so l was glad to finally to walk out of Phuket airport doors at 7pm,my daughter had arranged the hotel car to pick my son & myself up,a great move saved all that mucking about looking for a taxi,so there was Pakin holding up our names mr Martin mr Matthew Best Western Hotel he told us that it would take about an hour to get to the hotel,more torture I thought but it wasn't Pakin was very good asking questions giving us tips places to etc.before you knew it we were there, checked in & downstairs again feeling alittle bit hungry we thought we'd try the hotel restaurant where we we greeted by the maître d who has the greatest smile of welcome after such a long trip. Haeapoen,or (KUI her nickname) and her staff looked after us very well,we often had meals there enjoying happy hour as well.Then after we would just cross the road round the corner where the nightlife strip starts,or across the road 400m along there's massive shopping centre with Lots of shops prior to that there's a laneway with a lot nrestaurants & a Irish pub,10 minutes the other way is Patong beach. This place is very central &found no need to use taxi,the pool was great might need abit more shade &breakfast could do with some bacon Our stay was great if anything to short even the cleaners on 7th floor were outstanding,yes l would recommend this hotel,might see you there. I

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mgdyer, Thank you for your review and I am glad to hear that you enjoyed your stay with us and that our staff looked after you the way they do will all our guests , we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

very good place in phuket and good service the hotel and good location phiphi islond good james bond islond good icc indian curry club very good service banglaw walk street also see very nice and here people and atomospher very nice

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear vedhachalamm, Thank you for your review and I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I'm stay here 1 night looking area is very clean.hotel place very closed to the patong beach only 10 minut by walk and 5 minut walk to the shopping mall. Staff name ploy,aon, Hum, pakin were very help full. I will come back to stay here again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 165suny, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Regards Jay Penno General Manager

Stayed here for 7 nights based on TripAdvisor ratings. I felt it was a bit hit and miss. The good: rooms are well appointed, pool is decent. The main positive is Siriwan who sits at the tour desk. I booked all my tours through her and she was just a gem of a person. The bad: way to many rude tourists from a certain place that has the highest population. Just outright rude. One night a group of them came back at 4am, and just sat outside their rooms brushing their teeth in the lobby and chatting away. I literally had to scream at them to go away. The rooms walls are very very thin and the doors not well pressurised allowing them to slam shut. This goes on throughout the night as we are in Patong after all. Hopefully some dampening materials can fix that. As it is Patong, one would assume the housekeeping services would start a little late. But no, at exactly 6:45 I hear them outside knocking on doors and screaming housekeeping, which when added to the thin walls and doors - makes for a nice headache. Lastly, as this hotel is clearly geared towards the above mentioned tourists, the TV channels reflect the same, not one English Channel to watch during my 7 nights. Lastly, the wifi is good in terms of speed but annoying as you have to keep logging in over and over again. However, the rooms and staff are good and the only negatives are the annoying housekeeping staff and thin walls and doors. The review gets a 3 for that. If this review was based on my sleepless nights and rude tourists, I would give it a zero, but that's not entirely the hotels fault. Next time out I'll choose a hotel that doesn't only cater to one type of tourist.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mukuljuria, Thank you for your review and I fully understand your frustrations with the above mentioned demographic, this market has been predominant through out Thailand for the last year or so and all the hotels are dealing with the same issues. We have tried our utmost to remedy the problem but it just doesn't seem to hit home with these clients. I do apologize for any sleepless nights that you may have incurred and we will continue our efforts to keep the noise to a minimum. I hope you decide to visit us again at BEST WESTERN Patong Beach. Regrds Jay Penno General Manager

We stayed in this hotel from 22nd July '17 to 27th July'17. it was the work experience that we had with this hotel, the staff at the reception was very rude, worst room service, also, at the time of check out we were told to pay additional 2500 BAHTS as 1 towel was supposedly spoiled with some stains of food. we were not even informed this earlier, and was directly asked to pay at the time of check out. We were asked to either pay the money or they will call the cops. Finally we had to settle the same by paying additional 1000 BAHTS as we had a flight to catch. 1000 BAHTS for a towel which was not even branded.

never stayed here but i eat at the restaurant 3-4 times a week, breakfast buffet is good all the coffee and juice and the barbecue diner is even better, awesome pork ribs best in Patong and great pork sliders and all you can eat i live here and have no connection to this hotel so have no horse in this race, if you like western food this is the best place for quality barbecue and price I've found. so friends stayed at the hotel and were happy with the stay but never done it myself

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Michael B, Thank you for your kind words re the restaurant and yes I agree the best ribs in Phuket, look forward to seeing you in the restaurant again soon. Kind regards Jay Penno General Manager

The hotel is certainly cheap but I would rather pay a bit more for a quieter hotel. The bed was very hard which I struggled with. Also the hallways do not have carpet and I think the walls are so thin and not good seals around the bedroom doors that we could hear people talking in the rooms next to us along with lots of children screaming all of the time. It seemed that we picked a time where some of the other guests were inconsiderate regarding keeping their children from yelling and running up and down the hallways. Then we had the pleasure of a group of people across from us who wanted to party all night in there rooms going from one room to another and were very loud all night. That is not the hotels fault and I understand that but the rooms need to be better insulated. Breakfast was ok and they had an egg station which was good. The pool ontop of the building although not big is better than the one in the middle of the building as that can get quite cold as it does not get much sun. The staff were very friendly.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear TomandCaz, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Friendly personnel. Clean new rooms with modern design, nice bathroom. Tasteful BBQ all you can eat for low rate. Extra services no problem: extra towels... Print papers... A special for breakfast. I stayed twice and I will come back. Top floor swimming pool with bar to relax. They also have a booking service for trips.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear BrunoVercruysse, Thank you for your kind review and I am glad you are enjoying your stay with us. We look forward to having you back at BEST WESTERN again and again. Kind regards Jay Penno General Manager

Can't argue about the location of this hotel. Stay there and you will understand that you cant get more closer to the patong action than this. Other than that, staff generally good. It was noisy though (has to do with the design of the corridor and thin walls), so if you are a light sleeper, it can be a bit rough. Nice pool on top. Overal clean hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear ensquaredaired, Thank you for your review and thank you for your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I would give this hotel 5 star just on location alone. The very best of what Patong beach has to offer will be at your doorstep. Mall, beach, walking street, etc... all very close. Can be a bit hectic, but I found my stay relaxing. Rooms were clean, hotel staff good. I highly recommend staying there to be close to the action

From the moment we arrived, the front desk (Miguel,Ploy,Tae,Pakin) they are helpful and friendly, and always smiling. We stayed 2 night at the hotel. If I look back now and think about what was most remarkable I would have to say that it was the hotel staff. This covers everybody we had contact with, from housekeeping to management. Each and all of them were the best I have encountered. One other piece of advice, eat at the breakfast buffet at the hotel. It is second to none. We skipped it on our first morning there not thinking much of it. Later that day we met another couple that were on there way out of the hotel after staying for a few days and they highly recommended we try it. Lucky we did, as it turned out to be incredible!!! We actually ate at all 6 or 7 places to eat on property and never encountered a bad meal. It was a great trip and I look forward to being able to come back again.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 362liur, Thank you for your kind review and I am glad to hear that you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach. If I can assist with any future booking please feel free to contact me directly. jay.penno@bestwesternpatongbeach.com. Jay Penno General Manager

I was in this hotel for 1 week with my friend, the cleaning staff clean the room every day , it's in the best place of the city , next to bangla road and near the beach , staff was very friendly and helpful, they always smile :) , pool is on the rooftop and its clean and has a excellent view,totally you really enjoy of every thing in this hotel

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Mahyar M, Thank you for taking the time to do a review for BEST WESTERN Patong Beach and we are glad to hear you enjoyed your stay. We look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

Excellent hotel Ploy,Kung, migule,Wut feiendly and helpful staff,always at hand to make your stay as enjoyable as possible.pool area was being redecked so was unable to make use these facilities for my first week. In terms of location, just a walk down to Patong beach and all the stalls and markets-what more can you ask for. The hotel breakfast was excellent. Show less

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 407zhangc, Thank you for your kind review and I am glad to hear that my staff looked after you, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Every single day for 3 weeks I walked past this place and every single day I could not help buy wonder why. It looked nice enough, the lobby was always full of people checking in the hotel but yet the restaurant was always, and I mean always empty. Every time o walked past I saw a sign that portrayed a special... All you can eat al a carte for THB399, on one of my last night's here I decided to give it a go. The food is extraordinary, I have worked many years as a chef and my favourite dish in the world is pork ribs, naturally I ordered them first. They were truly excellent, no knife needed as pork ribs should be, sauce was pretty good and it came with a small pot of lovely sauce and some shoestring fries. Polished it off in a matter of minutes. Truly exceptional. Next I ordered the pork belly, I was kind of expecting the little square bits like we get at home on Australia, but it was not, it was long strips kind of like thick bacon but from the belly... Oh my god, so good. Half way through I was thinking to myself I don't know how much more of this I can take, if you don't finish what you order you have to pay the full price for it, but it was so delicious I couldn't help but finish it anyway despite the extra fatty nature if pork belly. I am still here.... I ordered another dish Andaman bbq shrimp, I comes with rice, I really hope not too much rice, either way I will finish it, I am a sucker for all you can eat deals, and I just know that the prawns will also be exceptional. I can't understand why this place is empty all the time, the food is amazing. Sure it is more expensive than your local places but God dam the food is good. If I were to complain about one thing it would be that the long island ice tea was not consistent with its usual strength, I am a master of long island and it is my favourite drink, this one tasted like it has less than 1/4 sized shots in it soon only ordered the one. Food is incredible though, eat here if you come across it on your wanders through patong. Take the challenge, but he prepared, it really is a challenge

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear smoothcriminal, Thank you for your review of Mana Smokehouse I appreciate the kind words, we work very hard on our food and I believe that not only is it great value for money but some of the best BBQ I have tried. I look forward to seeing you back again at some stage soon. Kind regards Jay Penno General Manager

I was in Thailand in February and now again. One of the reasons to come back was the superb service we received in this hotel. Staying there, we had the best three days we spent during or February trip and this time, traveling alone, it has been the same to me. Breakfast takes it to another level, the rooms are clean, quiet and personnel is closely handled by GM Jay Peno, who remembered me from my last trip. By far, the best BEST WESTERN I ever stayed in, and I have traveled a while! 5 stars, no less.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Gastón M, Great to see you back again for your second visit and I am glad you enjoyed your stay once again, you have all my contact details and if I can help with future bookings please feel free to contact me directly. Regards Jay Penno General Manager

The staff Ploy,Miguel, Mr.Wut are very helpful, polite and friendly and always with a smile on their face. The rooms are very clean The hotel is in walking distance to most amenities such as the food night market including seafood (Baansaan Market) , Bangla boxing stadium, Bangla street night

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 563fangj, Thank you for your kind review I am glad you enjoyed your time at BEST WESTERN Patong Beach, we all look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

the experience was ok, the manager helpful all staff great, my only issues was the noise which echoed through to the room I did speak to a couple of kids at around midnight but no result. they would speak out in spurts and it was pointless notifying staff because by the time they got there the problem was solved, and 0 Aussie TV, seems they cater for chinese

GM B, Manager at Best Western Patong Beach, responded to this review
Dear G5668VRfrankm, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach. Regards Jay Penno General Manager

The hotel has airy lobby, clean room, very nice top floor swimming pool very close and easy proximity to the markets, shopping, beach and night entertainment. The staff renders very good service and information to the activities that we requested.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear nestorm996, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

We stayed for 1 night. It is a new hotel ,the Patong beach is across the road. Room are having a intelligent modern design , a bit smaller. Breakfast is very good , however the 7/11 and market is 5/10 min walk from the hotel. Staff is very good name "Ta,Mikul,Ploy",The Beds are very good how ever the walls between the rooms are loud .We had to call reception to ask the neighbors to lower the TV volume.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 401xul, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. Regards Jay Penno General Manager

Pros Good location Staffs, good services Pillows and bed so comfortable Most staffs speak English well Cons Bed sheets and towels are so dirty, my hubby and my skin feel extremely itchy for those 5 nights, not sure if there are some bugs in the beds are not. But we switched from one hotel to this hotel, our skin didn't feel itchy when we stayed in another hotels in Phuket. I need to login the new WIFI password every single night (I stayed 5 nights), it's so ignoring. It means I need to go to the reception and ask them to give me the new WIFI password every single night. Hotel only gives us only one access card (not 2)

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Angela W, Thank you for your feedback and to say that some of your comments are concerning to us would be an understatement, could you please contact me via email so I can go over your experience in more detail. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

This is a brand new hotel with good location,nice swimming pool and gym room Security is good as well. We stay in the hotel 3 nights everything in the hotel so good,staff (Sakunrat,Aon,Tae) were very friendly and provide anything you need very quickly. If i come to visit phuket i will come back to stay your hotel again.

Came here with my family for holiday, booked 2 rooms in advance, 3 people in one and 3 in another when I got to the desk they told me that it will be an additional 1000bhat per day, so instead had to get another room, when i arrived with my parents they could not find my booking, kept asking questions again and again, even though showed them confirmation, rooms are nice, shower is very nice, just staff are rude, biggest let down, and worst thing is because they don't speak much English they never understand what you have to say, swimming pool is really nice being on the top floor, limited beds, staff are not helpful, for excursions I would use the hotel for booking them, even though they are a bit overly priced, on credit card charge 3% so why have to add additional 3% on card machine, always pay by cash never card, even though getting a price outside is cheaper at least the hotel will be able to follow up where the transfer is and what is going on, breakfast is average, and so is lunch, only benefit is the wifi and that the hotel is close to bangla road, If you break or damage anything in the room they charge u 100bhat even if a towel is dirty, don't drink or eat from the fridge, overly priced cheaper to get food and drinks from the supermarket, the beds have bug bites, never sleep inside the duvet always on the outside learnt the hard way, if I had to book this hotel again, no I wouldn't, customer service is a major let down.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear NDM007, Thank you for your review, I would like to take the time to answer a few of your queries, as our rooms are dual occupancy if you need to add an extra bed to make this 3 in a room there is a charge, also if coffee tables and items in the room are damaged beyond repair they must be paid for as per every other hotel in the world. I understand that the charges were quite high in your instance but with the amount of damage in the rooms this was unavoidable. I take your other comments on board and will have a look into all above mentioned items. Kind regards Jay Penno General Manager

DANNII LANGELAAR I have travelled around the world for years & I have NEVER come across a hotel quiet like the Best Western Patong Beach. * HOTEL - You can not fault the beauty, cleanliness & serenity of this hotel. Catering for Singles, Couples or Families...The roof top pool looking over Patong is breath taking! * The STAFF - where do I start ? NOTHING & I mean NOTHING is to hard or to much to ask of the beautiful staff. They are ALL so very courteous, understanding & will always go out of their way to make sure you are their number one priority. They are the most genuine kind hearted staff I have ever come across never with out a smile & manners are impeccable. * Restaurant - Food oh my lord - All dishes are exquisite & mouth watering whether it is Breakfast, Brunch, Lunch, Dinner, Snacks & Drinks. So many dishes to choose from - Prices are VERY affordable. *MANAGMENT - From the TOP right down the line all I can say is PERFECT!!! I was lucky enough to meet the General Manager and can personally say "It was my pleasure & honor" to meet such a down to earth gentleman - THANKYOU WITH ALL MY HEART!!! "Best Western Patong Beach" We will be back to stay here again xoxo

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Dannii143, Thank you for your very detailed review and it was also a pleasure to meet you when you were with us, I look forward to seeing you back again at BEST WESTERN Patong Beach in 16 weeks or so. Kind regards Jay Penno General Manager

Really clean rooms and good staff (Miguel, Ploy, Tae) are smiling and helpful. Must stay..Will come back again with family...Loved it.Breakfast cant say very good...Just ok...Nice pool. If you are looking for relaxed holiday must visit

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jihyena, Thank you for your review and I am glad that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Guys don't think Much about where to go in Phuket if you getting a deal and place like this just go Ahead and book its lovely !! Awesome people awesome hospitality and perfect pool ! Avon the receptionist will take care of you Adjusting and thanks again to Avon perfect service make my trip like I'll Come back soon !

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Naveen_20985, Thank you very much for your review I am glad that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Cannot rate this place high enough,great helpful staff who always smile,exceptionaly clean rooms,great breakfasts,and the mana smokehouse awesome flavors& and special thank you to Jay the General manager for the help with special day trips

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Grant L, Thank you for your review and I am glad to hear that you are enjoying your stay with us, I look forward to racing next to you at breakneck speeds when the opportunity arises again. Stay safe out there. Braaap Kind regards Jay Penno General Manager

Excellent staff, I forgot my money in the room but staff at front desk keep it and give back to me at noon, thank a lot. ( SOM , AON, NATTY, WUT, PAKIN) very nice help me. I will come back again. Hotel very clean and nice room.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 601luw, Thank you for your review and no problem with your forgotten money my staff check all rooms when guests check out and we always make sure that our guests receive their forgotten items back promptly, even large amounts of cash. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Super nice hotel clean room all the staff ar very nice and helpful. the breakfast is very good and have everything you can ask for. Just ask for a late checkout and they will help you. the pool on the roof is wonderful.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Kristofer T, Thank you for your kind review we are glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Newly opened hotel. Very clean and nice rooms. They have grillbuffe with different kind of seafood/meat at a reasonable price. We ate there twice. The staff could speak good English. They also have computer corner for the guests to use.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Wendy D, Thank you for your kind review we are glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

We visited Phuket recently and would highly recommend it as your next holiday destination! The food, weather and bargains on everything we bought are some of the reasons why I would definitely go back! The island hopping was the ultimate of our vacation. Not to talk of the utmost professional assistance and conduct of the staff at the Best Western hotel restaurant and reception in Patong where we stayed.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Palesa A, Thank you very much for you review, I am glad to hear of the personalized service you received from my Front Office team. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

I'm stay here 3 night everyday looking area is very clean. hotel place very closed to the patong beach only 10 minut by walk and 5 minut walk to the shopping mall and the night time can by some seafood and durian at Banzan market. restaurant nice and clean I'm happy on breakfast. staff very friendly Mr.tae at the front desk. Mr.Pakin very helpful.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 592zhuq, Thank you for your kind review and I am glad you enjoyed your stay with us, I look forward to seeing back in Phuket and of course at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

The staff at the front desk got us to our room early which appreciated alot .hotel is clean. rooms great. good shower.roof top pool is a great place to chill out.beach 15 min walk away. Staff at front desk very helpful and friends name Miguel, Natty, Tae and Pakin. We will be back thanks guys

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 340mayt, Thank you for your kind review and I am glad you enjoyed your stay with us, I look forward to seeing back in Phuket and of course at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

The hotel itself is in a very good location as it is close to all the main attractions in patong and only a stone throw away from bangla road. The staff are helpful and friendly although a communication barrier did exist and they couldn't always understand me and vice versa. The rooms are a decent size and have all the amenities that one could need. The rooftop pool looks good and wasn't too crowded. The breakfast is probably the only let down due to the lack of variety in the food choices but nonetheless it is a good value hotel and you certainly get a lot more than you pay for.

This hotel has it all. For around $44usd per night including breakfast we had a great 3 night stay. It is in a terrific location across the street from the end of Soi Sansabai so just 4 minutes walk to Jungceylon and 6 minutes to Bangla Rd. The rooms are on the smallish side but are very well appointed and meticulously clean. Comfortable bed, good wifi, a/c, mini bar and lovely overhead shower. There is a nice rooftop pool with good bar service and daily happy hour. Staff are very friendly and it is obvious that the Manager Jay has a great rapport with his staff that brings out the best of Thailand friendliness. Breakfast is somewhat limited but really for the money you could not complain. After spending a few of the previous nights in Holiday Inn and Katathani I would have to say this is the best value for money hotel of the three. We are regular visitors to Phuket and this will be fine for us for future visits.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear John C, Thank you for your kind words re my team I think they do a great job, I am very happy to hear that out of the 2 listed hotels you have chosen us as the place to stay, if I can help with any future travel arrangements please fell free to contact me directly and I can take care of that for you, we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

Hotel is good location nearby shopping mall and not far from beach, Breakfast have many kind of food and staff very friendly and helpful name Aum, Tangmo, Tae, Pakin. I will tell my friend to stay here and I will back again

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mtyagi1611, Thank you for your kind review we are glad to hear that my staff are providing true Thai hospitality to our guests, we look forward to seeing you back at BET WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Hi every one, Hotel location really good. Brake-fat fantastic. Room cleaning staff are good and cooperative. Unfortunately I faced two issues as below mentioned. 1- wifi is not good, it's not work properly and if we ask the reception staff they will give u new user and password. Actually the problem in the server. ( no use ) the reception staff is not understand you even you explain the more than 100 Times 2- My 5 th day at best western. At night around 9:00pm we back room and started A/c ( it's automatic - when ever you put key in the holder then only ac will work) at 9:45 I called reception and I said them ac is not working, she said she will send some one. We wait more then 30 minitus and no one come and we called agin and again. Nothing happening at last I went down and again explained. Around 11:15 pm some one come and check. My baby was crying around 2 hr. Regard

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear vysakh b, Thank you for your review and I will defiantly have a look into the issues you may have had with the WiFi and the AC, I do apologize for any inconvenience with the baby and hope we can get you back in the hotel again at some stage. Regards Jay Penno General Manager

Staff are friendly and inviting at mana smokehouse Patong. Food is lovely and there is plenty to choose from catering for everyone including families with young children. Different cuisines to choose from including Mexican, Thai and European. Very reasonably priced and I highly recommend to anyone travelling to Patong.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear gcattlin, Thank you for your review of MANA Smokehouse I am glad to hear that you enjoyed the food on offer, if you are still in town and are looking for the best ribs in Patong please come back and see us again. Kind regards Jay Penno General Manager

The hotel is just a good hotel for family and business travelers both. It is located on the main road hence very convenient to locate and move around. It has eateries and Pub around it so you can enjoy. The only issue is that it is quite far from beach and you would need a taxi to travel to beach. The staff are quite helpful and breakfast is also good.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear RRN71, Thank you for you kind review I am glad to hear that you have enjoyed your stay at BEST WESTERN Patong Beach, I look forward to seeing you again in Phuket. Kind regards Jay Penno General Manager

The hotel has locational advantage as it is very close to all the activities in Patong, the beach and Bangla Road is at a walking distance from the hotel. You need to walk the full stretch of Bangla Road to reach Patong Beach. It is misleading to mention that the hotel is located in Patong Beach, its about 10 minutes walk from the hotel. Apart from the inhouse restaurants in the hotel, there are lot of options available in close vicinity. There are number of sea food restaurants with couple of good ones just on the opposite side. There is also a street food option just couple of minutes walk from the hotel as you walk further down from the hotel and opposite to Phuket Muay Thai Stadium. We tried couple of options there and liked them, good taste and also soft on your pocket. For Indians craving for Indian food there are multiple options as you walk towards Bangla Road but be ready to pay more than you would want to. Probably you would not mind if you are looking for Indian food at a place where there are so much finger licking options in local food. Now coming back to the hotel and its facilities. Nothing much to complain about and it is just as you would expect from a chain. However, I would say the bed to be much smaller in size than what you would expect a king size bed to be. The floors have very little decor and is almost stripped down version of what we usually see in any standard hotel. Very little viewing options as there are barely any international channels / English channels and this somehow was a let down when you are forced to stay indoors due to weather conditions as experienced by us. The pool was not functional during our visit. The services are not upto the mark. One thing you really feel good about whenever you are in this part of the world is the courtesy and ever willing to assit attitude of the staff from the service sector which is something we missed in this hotel, be it the staff at the breakfast table or housekeeping. We had to remind multiple times for a single item and this is something not expected. I did not find the breakfast spread adequate and even commonly available items in breakfast like sausages were missing. I have something to apologize about. We were a big group, 5 families with 8 kids and the kids were very noisy. I am sure the kids must have resulted in inconvinience to the other residents and although we tried our level best, found it very difficult to control the kids. My sincere apologies to the hotel management and other fellow guests for the inconvinience caused by the kids.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear SupreetLodh, Thank you for your feedback. Regards Jay Penno General Manager

The staff in the hotel are very helpful, polite and friendly. the rooms are very clean, we stayed in two different rooms and both of them were very clean. They clean everyday and always with a smile on their face.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear mojvisagas, Thank you for your feedback we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed here for 2 nights in June with my daughter, this is our second visit to this hotel as our 1st was so enjoyable. I have read so many times about people not enjoying there 2nd stay in a same hotel but not this one, staff are always friendly and happy to help, the rooms are just big enough for 2 people, nice bright décor, spotlessly clean with a great shower, we enjoyed breakfast here, its not the usual English but a nice selection of food to choose from for all its global visitors so you do get a very wide choice with eggs cooked just how you like them, 300 bart for 2 people its a bargain. we visited Phi Phi for 2 nights and we were allowed to leave a large case in the hotels lock up room until we returned to stay for our second night, this we really appreciated, thank you Best Western again for a great stay, we will see you again next year

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear jollyhols2012, Thank you for your kind review and I am very glad to hear that you have enjoyed your stays with us enough to bring you back to the hotel again, if I can help with any future bookings please feel free to email me directly. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

Hotel members were really helpful . Gave us room before the check in time on the first day . we really needed it . The first best experience which we had in patong . Thanks to Thitinan , Kung , Wut , Miguel ,

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear nickykaran1990, Thank you for your kind review we are glad to hear that you enjoyed the hotel and my team we so responsive, they try their best to please. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I checked in on May 31 to June 4,2017. First impression I wasn't sure if the attitude of the reception will be good. However, when I was checking in Ms. OHM the morning shift front desk was excellent very helpful and friendly. I checked into the room and found out it was 2 single bed and I called down immediately and she called the housekeeping and moved me to another floor with 1 double bed, she apologised profusely. I told not to worry. And the evening shift another great front desk lady by the name of Ms. AON was very helpful and friendly, great smile. Although the hotel was overrun by the Chinese and Indians they kept their posture and tolerance by helping out other guests. Because of them I will definitely go back and highly recommend anyone visiting Patong. Secondly, hotel location is just unbeatable, 5 mins walk to Jungceylon shopping mall with plenty of eateries, and slightly adjacent to the hotel is a small soi that access to the beach and soi Bangla also accessible to the mall on the left. Will definitely stay here again

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Michael H, Thank you for taking out the time to do a review for us, thank you for the kind words regarding our staff they do give it there best under some trying circumstances sometimes, I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

The hotel is in walking distance to most amenities such as the food night market including seafood (Baansaan Market) , Bangla boxing stadium, Bangla street night partiesThe staffs are friendly. Mikael,Kamonchanok,Fah was very helpful

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear tongx90, Thank you for your kind review we appreciate your feedback, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Kind regards Jay Penno General Manager

Rooms are good. Good breakfast spread. Most of the staffs are friendly (some had butt loads of attitude at the front desk). Close to the beach, mall, plenty of restaurants and bangla street as well. We were a family, stayed for 3 days. Rented a car and parking was also available FOC. 'Value for money' hotel.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Adi7890, Thank you for your review and I will have a look into some of the staff attitudes as mentioned, I look forward to having you back at BEST WESTERN Patong Beach in the not to distant future. Regards Jay Penno General Manager

Arriving at Best Western Patong was a warm and welcoming experience , the rooms are clean and nice and the quality of beds pillows and linen guarantee a good nights sleep.. Good Breakfast , Ms.Sakunrat from the front office is all smiles and is very helpful , she went out of the way to help me with my work and the Bell boy TANG MO WUT was very helpful with packing the luggage and bringing it down to the lobby.. Pleasant and Nice Stay !!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Satya M, Thank you for your review and I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to seeing you again in the near future. Kind regards Jay Penno General Manager

Good Service, Wonderful and comfortable environment, the staff called HOM is very kind and helpful. I will highly recommend this hotel to my friends if they are planning to visit Thailand in the future, hope the hotel can keep the good service.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 38huangs, Thank you for your kind review, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

The staff of this hotel make it. Thank god it is not at the beach area as the beach area leaves a lot to be desired. Great location to be based if you want to explore Phuket but also be able to enjoy varied nightlife. Jay, the GM is truly wonderful and has a great team rapport with his staff - very important. The rooms are clean and functional and the staff just want to do anything and everything for you. Pool area amazing and graet to start a rooftop club!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Phil, Thank you very much for your review and it was a pleasure to look after you and your guests, I look forward to seeing back again at BEST WESTERN Patong Beach in the not to distant future. Kind regards Jay Penno General manager

Bestwestern Hotel Patong Beach – The hotel is in walking distance to most amenities such as the food night market including seafood, Bangla boxing stadium, Bangla street night parties, pharmacies, restaurants, Patong hospital, the beach & massage parlours. Check in & out were straight forward, key cards and internet password issued for the duration of the stay. The room itself of average size comes with a coffee station, safety box, mini bar fridge, as for a word of Caution the coffee table is not built with tempered glass, so be careful around it and for toiletries only shampoo & soap were available. The TV has a few international news and some local channels, no entertainment channels, HBO for movies & Fox live sport channels should be the decision for the management to subscribe. At the foyer there is an internet station comes with a printer. The room is serviced daily comes with 2 bottles of complementary drinking water. The hotel's staffs are genuinely happy and will assist to all customer requirements. There is a fair size swimming pool and a gym on the roof of the hotel, with a bar purchasing counter and some massage stations. The breakfast is fine minus the beacon but comes with most international and local dishes which are replenished to the end, the pancake maker is a bonus. For updates and queries, the General Manager Mr Jay Penno will be glad to answer.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear 242756, Thank you for your review I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

It was a street away from the center of the action; a great place to rest up. It has a wonderful rooftop pool that is definitely worth your time. Room was very clean and comfortable. Highly recommend it!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Jules S, Thank you for your review and I look forward to seeing you back at BEST WESTERN Patong Beach very soon. Jay Penno General Manager

Well it all started at the airport where we were met with our requested airport shuttle. Made to feel special to start off our holiday with a very well spoken driver who gave an unexpected informative tour about the island and places of importance on the way back to the hotel, which was much appreciated from a cultural educational point of view. On arrival from a late flight it was a very simple easy check in with a very friendly and welcoming concierge. Rooms were very modern, clean and comfy with a bar fridge full of treats. The next morning we were spoilt with the buffet breakfast on offer , which we kept going back for each day We had decided on the Best Western due to it's central location, with all of the services we required during our holiday being within walking distance. We also found ourselves lounging around the pool in the morning and finishing our day back at the pool enjoying a cocktail watching the sunset from the infinity pool on the roof top. Also would recommend the restaurant downstairs with a huge variety on the menu. We will definitely be back soon and thanks for offering such a wonderful facility. The customer service was exceptional over our stay , they were always accomodating and very friendly.

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Bryn K, Thank you for your kind review and I am very glad to hear that we fulfilled all your holiday needs, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

This hotel has it all and you only pay a 3 star price. Super friendly service. The hotel has a cool rooftop pool not to be missed at sunset with a cocktail. The ground floor restaurant is open air and serves some fabulous smokehouse BBQ flavours with some great smaller meals like chilli con carne as well. They definitely won me over with their food. The rooms are modern and clean and well stocked. The hotel is centrally located and an easy to walk to the various shopping strips and malls. Loved this place !!!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear DandelionDan, Thank you for your kind review and I am glad to hear that you enjoyed your stay, if I can help with any future booking please feel free to contact me directly. I look forward to seeing you back at BEST WESTERN Patong Beach in the near future. jay.peno@bestwesternpatongbeach.com Regards Jay Penno General Manager

Travelling with a young child can be challenging but we found our experience with this hotel to be a dream. The staff were so friendly & catered for our every need. The restaurant had such a great selection to suit all of our tastes (even our 2 yr olds!) & the location was ideal. Being so centrally located, it meant we could either walk everywhere or simply catch a taxi from our front door. I would highly recommend staying at this hotel & especially if you are travelling with children. We'll be back!

GM B, General Manager at Best Western Patong Beach, responded to this review
Dear Sue A, Thank you for taking the time to complete a review for BEST WESTERN Patong Beach and we are glad you enjoyed your stay with us, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

I've had the opportunity over the last two weeks to stay at 3 hotels in Patong and feel that the Best Western Patong Beach surpasses these other hotels in many areas. This is a hotel which is centrally located, close to beaches, night life and shopping. Firstly the registration and service at reception is prompt, attentive and thorough. The staff are extremely helpful and go out of their way to accommodate any special requirements you have. The rooms are modern, very clean and well maintained. And the roof top pool is wonderful, with it's bar and food service. THE SURPRISE HIGHLIGHT OF THIS HOTEL IS THEIR RESTAURANTS. The breakfast selections are impressive with a wide variety of foods to accommodate all tastes and cultures. The Mana Smokehouse, the main restaurant offers you the most interesting array of foods. There is something for everyone, a great selection of Thai food of course, but my favourites were the Tex Mex selections, with delicious pork and beef ribs, smoked 'in-house', great tacos and quesadillas and a range of burgers to suit any palate. The value and cost of this food is comparable to any of the markets and street vendors and the street setting allows you to see the buzz of Patong from your table. Go try this restaurant, you won't be disappointed. This is my second visit to this hotel and I'm looking forward to my next trip there. Great hotel, great staff, great service, great food.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Kaye_A132, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Regards Jay Penno General Manager

Wow, talk about close enough to everything, but with a 5 star touch! The Staff remember you, the rooms are clean and tidy, and the food! The Mana smokehouse with the all you can eat...it was so delicious! Cant believe they charge at a 3 star price but with so many add ons...mini bar etc. Pool Bar up top and the sunset was fantastic! A hidden gem! The staff know the best places to eat outside the hotel, and getting money changed at the best rates up the road.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Rick K, Thank you for your review and we are glad that you enjoyed the restaurant food that much you cant beat real American BBQ, we hope to get you back in October sometime like we spoke about when we met, if I can help with any future bookings at BEST WESTERN Patong Beach of course please feel free to contact me directly. Kind regards Jay Penno General Manager

stayed here april 25-29, after a disastrous stay at bangkok palace ,followed an awesome stay at ibis styles krabi.and an eye opening stay on phi phi islands i made my way to patong and to the best western. this hotel was the highlight of my trip. lovely clean hotel with a great clean room with a huge shower. apart from the very friendly staff and amazing breakfast. the location of this hotel is ideal. a stone throw away from bangla road , the mall and loads of street markets. the hotel was across the road from a travel agent where i was able to book all my tours inexpensively,and surprisingly had laundry done there too. it offers a gym and an awesome roof top infinity pool (only problem with this is that they turn the lights off at 8 which is too early) the front desk staff were so friendly and helpful and provided me with a wake up call on departure day in order not to miss my early flight to bangkok.they even packed me a take away breakfast box. with regards to breakfast everything was delicious. when requested a halaal option they unfortunately didnt have but what they did do for me was open a new frying pan and utensils which they used to make my eggs daily...if you cross the road however there is a short street leading to bangla road which has a host of halaal restaurants open 24/7.in all honesty i explored majority of patong and i couldnt find a better hotel with the combo of friendly clean and located better. i would recommend to anybody travelling to patong and i would definately stay here again.photos to follow

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Faraazgani25, Thank you very much for your kind words and I am really happy to hear that we were your pick of the bunch for Patong, please feel free to contact me directly if you have any future travel arrangement's that I may be able to help with, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

We came 2 years ago in the hotel and stayed 2 weeks in the hotel this time. The rooms are clean and the people working here are helpful. Special thanks to Suinasa and Thitinan who are very kind, smiling and helped us to be comfortable during our stay - thanks to Suinasa for the help on my cosmetics researches :). Its worth the price, for us its the best quality/price in Phuket. We really recommend !

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Ines N, Glad you enjoyed your stay with us and that my staff were of so much help, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Hotel in 5 minutes from Patong beach. Bangla road and The shopping mall are a street away. Hotel has a nice swimming pool on the roof and its a great size considering its a Rooftop ( 22 metres approx ).Staff are friendly ,Breakfast buffet was also very good.

This hotel is strategically located 1 street away from the famous Bangla Street in Patong Beach! The room is spacious and clean as what it shown on the website. Basic amenities is provided except tooth brush and tooth paste. Staff are very helpful and friendly. almost everyone can speak mandarin. which is very convenient for China guests. For those China guest that using Alipay or wechat, there is a special bus ticket that can buy from wechat and that shuttle bus will bring you to a few tourist attraction for unlimited ride. unfortunately that's for China guest and I can't buy from the app as I do not use alipay. A suggestion for the management; I know it's a green concept for for not putting a lot of light on the floor corridor but it's really scary to walk through the floor corridor at night. If you want to save energy. you can use those motion sensored one.

This is one of those places where the friendly staff welcomes you and goes out of their way to give you an unforgettable experience. Expect clean rooms, comfortable beds, a lovely pool with bar, well-equipped gym, free wifi and great service. We initially planned to stay two days to look for a nice place to stay in Patong and we ended up extending our stay in this lovely hotel. Great value for money, close to all the hustle and bustle of Bangla road but in a quiet area. Would highly recommend staying here for both business and leisure.

I thoroughly enjoyed my stay at this Hotel. Good value for your money. clean and neat room in a great location. Close to the main attractions in Patong and the three main beaches. But also a good central location if you want to experience more of Phuket. The hotel has a nice pool and bar on the rooftop and smokes its own beef and pork in the restaurant. Having said all this, the best part is the friendly staff and personable General Manager who is willing to go the extra mile to ensure his guests are happy. I will be back!

Having travelled as a couple we had zeroed onto this hotel after browsing almost all the hotels in the same area. Of all the most important criteria was hospitality, and i surely was not disappointed!! The hotel scores a lot on that front, besides cleanliness, proximity (and I mean walkable) to the patong beach, bangla road, the huge and worthy junceylon mall, massage parlor, money exchange and of course street food joint. Special mention has to made for the huge street food joint right next to this hotel which opens late in the evening. Checking was smooth and I was given a room on the 4th floor. As reviewed by some of the patrons I was expecting some noise at night from the happenings of the bangla road. But on the contrary it was a peaceful sleep for all the 3 nights that I stayed. Mind you this hotel caters to a lot of tour bookings so the reception lobby can get crowded at times. The morning buffet breakfast was delightful on the 1st day and 2nd day but was repetitive on the 3rd day which makes me deduct the lone star for this review. The standard room was not too big nor small, but the bathroom with a rain shower was a delight. We booked two tours from the hotel itself, the 1st one of city sightseeing was a waste of money, but the 2nd one of the James Bond island was super class and was quite reasonable with good discounts!! Wasn't able to check out the swimming pool or the gym though. Checkout was fast, booked a taxi from the same driver who took us out for sightseeing with his 1976 Volvo!! And got a never heard rate of 600baht.. to the Phuket airport with an excellent service, he was kind enough to offer us 2 bottles of water after dropping us at the airport.. speaking of hospitality at its peak!! Thanks a lot thanamoon. Overall a great hotel to choose for a perfect vacation, nestled in the hub of happenings surrounding it but still manages to distance itself appropriately to get a peaceful nights sleep!

Best Western really keep its standarts at all . Hotel is at a good location in Patong and the pool at the roof has a good paorama u can see all patong while u r swimming ;) and its very near to a shopping mall u can find a lot of things nearby

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Mustafa T, Thank you for taking the time to complete a survey for us, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed at this facility for about 5 days. Check in was good the keycards and everything else was prepared by the time we got there. All that was needed was a copy of our card and passport. The front desk personnel wasnt really that friendly though. We asked a few questions and didnt really get good answers. Everytime we left the room we left the keycards with them and everytime we came back they were surprised that it was with them. In terms of the room. We realilsed that our room was cleaned but our cups and glass and other things werent. The toilet has a semi transparent wall so when you shower can have a silhouette (in case those travel with family and friends) but its not bad. Some parts of the paint was chipping off and our balcony door could not be opened. During the stay on the second night we had some disturbances from other guests in a form of banging of door by drunken guests. But upon realisation it was the wrong room after I opened, the guest went to bang on a different door (for some reason it continued for another hour or so). In the mornings i was woken up several times as other guests were leaving for day trips and you can hear their door banging. On one day I could smell someone smoking too so I guess the room ac is connected. The breakfast was decent. Some of the spices used were unique.. it totally was a different taste bud to me and some were nice. They were having a buy 2 breakfast for the price of 1 so we made full use of it (yeay!) as it was not part of our booking. Location wise its quite decent. If you dont mind walking a bit, its not too far from the beach as its literally at the intersection and a straight walk from there. Selection of food is aplenty and if you are a muslim guest, the road heading to bangla road is filled with halal restaurants and nearby there are a lot of stalls. All in all wasnt that bad. However, I would wish for more options for english TV channels. The only english sort of available was on the news networks and sometimes movies. The internet is not too fast but i guess its just ok it kept on being connected and disconnected. The pool is awesome! In the evenings can get a bit full but thats cause its nice. I stayed in the room quite a lot to rest so I wished the tv had more options for me to relax there.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Imber85, Thank you for your customer review we are glad you enjoyed your stay, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Extremely good location, very close to massage place, shops and central market and shopping mall. Breakfast is ok. Things to improve: (1) towels, shampoos are not changed daily; and I don't think the staff really tidy up the room, the dirty cups are not replaced or cleaned; (2) Great customer service from Kung, Miguel, Wut, except another bellboy. We asked him politely to help book a taxi to airport with lower rate, then he became unhappy and rude, saying "go outside to book by yourself" walking away without further explanation.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Perrie L, Thank you for your customer review we are glad you enjoyed your stay, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Staff very helpful and excellent facilities. Best place we have stayed so far in Thailand even though Phuket wasn't our favorite place to visit. Breakfast was excellent with plenty of choices. Room big, wifi great. Fitness centre excellent also no complaints at all. Pakin, Wut, Miguel and Kung in particular great,

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Nikitta1988, Thank you for your review we are glad you enjoyed your stay, we look forward to seeing you back at BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Loved the location, prices were decent. Great for couples. Amenities were quite decent. Staff however you will have hard time explaining if you don't know thai. I needed toothpaste and I received two plates :(. On check-out they billed in mini bar amenities and we didn't touch anything. I've heard from others about same issue. They impose mini bar. So be careful with that. Rest a good overall stay.

GM B, General Manager at Best Western Paton Beach, responded to this review
Dear Gaurav K, Thank you for your review and we apologize for any miss communication you may have encountered, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

3 Star establishment in Patong About 10 Minute walk to beach. Clean and friendly staff. Meets its international standard. Close to Banzaan Market and Lyoncem Shopping Centre. A.few.renovations and it would have been a 4

I have been there and it was a wonderful stayThe staff of the hotel are very nice also the facilities of the hotel are all new and the location of the hotel also perfect it is very close to Bangla road and it's not far from the beach.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear saif1969, Thank you for taking the time to do this review for us and we are glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Well what can I say about this hotel. Everything is perfect about it. The property, the staff, the location everything is great here. Me along with my wife reached the hotel at around 11:30am after a long tiring journey. I requested the front desk to allot me a room since we were very tired and wanted to get fresh and take some rest. Actual check in time of the hotel is 2pm but Ms. Tithilya (don't remember the exact name) was very kind enough to allot us the room within 10-15min being rush in the hotel. Thanks to the lady. The other staff of the hotel too are very friendly. Now what can I say about the location... You just cross the road and there you are at one of the happening roads in Phuket. Bangla street, beach road everything is within the walking distance. The hotel property is very nice, clean and tidy. Breakfast spread is also considerably good but little less options for the Indians. Overall one of the best hotels to stay. Thanks for everything Best Western. -Rajas Kakodkar Goa, India

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear rajask2016, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Great value for money Close to everything in Patong Hotel is close to Thai boxiing stadium , night markets , Bangladesh rd nightlife Short walk to patong beach and juceylon mall Thousand of street vendors around hotel

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Darawies S, Thank you for your kind review we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Rooms were not so good for the price .....Near to market and everything.....But the room was small and the bathrooms were not at all good it takes time for the water to end up....hotel lobby and tourist information was good...Overall it was like ok for bachelor as they can adjust ....And ok for family who can adjust with the things

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear sanitkumarjain, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Jay Penno from Best Western was the best. My daughter and I arrived from Australia late at night into Patong. We where staying at Phuket Villa which was right next to Best Western. Because Phuket Villa was long term apartments there was nobody to let us in. We went to Best Western and stayed there the night. It was lovely there and we really appreciated getting accom so late night at night. Next morning when there was reception at Phuket Villa we went to check in again. I had trouble communicating with the Thai's and getting very frustrated. Jay took us under his wing and took us back to the Best Western gave us everything. Wi fi - coffee and took our paperwork for Phuket Villa for his staff to sort out. He did all the chasing around for us to get us into our rooms next door. We will never forget the Best Western and Jay we where blessed to have him and his staff look after us.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear A4808QJmichellec, My pleasure glad that your holiday went on from there with out a hitch, you have my contact details so if I can help with any future travel arrangement's feel free to contact me directly Kind regards Jay Penno General Manager

The hotel location is as described on a very busy road within a few minutes walk of bars and nightclubs of Bangla Road which is sleazy and not nice. Full of massive beer bars blasting out music and touts with invitations to sex shows. But if you decide Patong is the place for you then I'd recommend this hotel is close enough to the mayhem but is still relatively quiet On the positive Reception- Modern,bright and clean. Front Desk Staff - Wonderful! Happy,helpful and professional Rooms - Great. Bright,clean comfortable NB get high floor facing back to get quiet room. Housekeeping - Really good. Helpful and friendly Pool area and bar - Very nice. Infinity type pool NB Happy hour 4-6 with buy one get one free at the bar. Breakfast- Excellent omelettes Wide choice of international dishes,cereals,fruits etc. Breakfast Room Staff - Superb! Fast and efficient What could be better is - more,better,sun beds at pool area. - stop loud music either at Reception or Restaurant at slightly lower level than Reception as when there is two different songs playing and traffic noise it is impossible to hear staff. As no intention of returning to Patong will not return but that is not a reflection on the hotel as excellent value

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear killiebill, Thank you for your kind review and yes Patong is not for everyone but if you like to party then this is the place, sorry to hear that you wont be visiting Patong again but I hope we can get you in to one of our many Best Western locations through out Thailand. Kind regards Jay Penno General Manager

Situated approx. 30-45 mins. from HKT airport. Hotel offers pick up at THB1200, double to normal price, but its trustworthy. Hotel is situated 2 mins. walk from nightmarket and 3 mins. from Jungceylon, a Thai mall with Western prices. I would definately say that if you dont prefer a beach hotel, this is a good choice. Rooms are of good size, firm bed, aircon, minibar, coffee&tea, safe, tv with very limited choice and mainly for the majority of chinese and russian guest. Water provided each day. Cleaning. When you get cleaning, its good and mostly they remember to stock your toiletries, toiletpaper etc. There is a small french-balcony, however hotel has a strict non-smoking policy, so if you are a smoker you might want to reconsider. Unfortunately walls are very thin, you will know what your neighbours are doing, corridors are without carpets and doors quirky and thin- so if you are in for a good nights sleep, you will probably be disapointed. Unfortunately chinese guests are not the most considerate guests, there is a lot of shouting, slamming doors, children running in corridors screaming, and drunk people coming back late at night. Tourgroups arriving late means a lot of noise as well. Breakfast is good and, off course, mostly caters for the asian pallet- however Europeans are offered bacon and cheese if you ask for it. Restaurant/cafe has a mix of western and asian cuisine, tasty and reasonable priced. Service however is slow and unattentive- the young girls needs more training in service, they seem more interested in chatting behind the bar. Ms Pink was outstanding and knew what she was doing. The premises are well kept and clean, and staff are definately smiling, helpful and courteus- they will get my 4th star :-) My special thanks to Mr Pok/Bok (sorry for not remembering the correct spelling) for picking me up in the airport, a lovely start of my holiday.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Aeronaut65, Thank you for your kind review and I am glad to hear that you enjoyed your stay with us, we look forward to welcoming you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

This was my first trip to Phuket/Patong Beach and I must say I could not be more pleased. Jay Penno, the hotel GM was amazing as was the entire staff. They consistently went above and beyond every day to ensure my partner and I had a fantastic vacation. We stayed 4 nights and will be bringing a large group next year back to this hotel due to the level of service that was demonstrated. The food and beverage was great, the rooms and hotel very clean, the pool soooo relaxing on the rooftop and within walking distance to shopping, dining, entertainment. I am not sure what more one could ask for. Thank you again for amazing experience. See you next year!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear phxaztraveler, Thank you for your review and it was great to meet you both, I am glad you enjoyed your time with us. You have all my contact information so when you start to get your group together please send me an email and I will look after you guys personally. Look forward to seeing you back n Phuket next year. Kind regards Jay Penno General Manager

We stayed here 3 nights and we booked 3 rooms. The hotel staff was very hard working to help us check in quickly and see that we were all comfortable. The cleaning staff cleaned our rooms each day and they were great! The hotel is walking distance from many restaurants, massage salons, the famous bangla road and Jung Ceylon mall. Breakfast wasnt my favourite here but the price was not so bad. The room was comfy, big, and clean!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear aveshan k, Thankk you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

We live next door and eat out often, walking past this restaurant on a daily basis. Until now we've never ventured inside or even looked at the menu. BIG mistake! The food is delicious and the prices are very reasonable. Their Thai food is very authentic (not westernised), tasty and full of flavour. The Manager, Jay Penno, who is often in the restaurant in the evening, assured us the smokehouse brisket was melt-in-your-mouth tender and just fell off the bone, so we have this to look forward to on another visit. Love the location of this restaurant. Tables are close to the road. For people watchers this is a great spot to sit, dine in style and indulge in some wonderful cocktails ... and it won't cost you the earth. Don't walk past, like we did. Go in and see for yourself.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Suzette M, Thank you for your restaurant review I am happy to hear that our Thai food is true to the culture and consistent with real Thai food, your correct a lot of restaurants especially in the tourist areas tend to change their Thai food to try and suit a western palette which really distracts from authentic Thai cuisine. We try to stay as true as we can and my Chefs all cook like they are cooking for their family's which really shows. I look forward to seeing you in the restaurant again soon. Kind regards Jay Penno General Manager

Verry good Hotel in the middel of patpong. Cleaner Room late clining Room but ok nice and good Four the price ok my friend? Come back soon and stay here Again and have fun Too wish to See soon the Hotel only the smell in patong is terrible must Do Sichtung and the roads to tell Government this

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear artgerechtes, Thank you for taking the time to do a review for BEST WESTERN Patong Beach I am glad you enjoyed your stay with us, we look forward to welcoming you back to Phuket in the near future. Regards Jay Penno General Manager

Should improve the transport service to airport. Hotel should have an alternative backup plan in case the main transport cannot be on time. Reasonable breakfast. Very good price for two pax breakfast dining. On the whole, good location .

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Riwis G, Thank you for your review and I have been made aware of the situation with your transfer and for that I apologize we had a transport driver call in sick at very late notice so had to switch transfers to get you to the airport on time and there was a small delay but I am glad you made your flight with no problems but still no excuses here my sincerest apologies. We look forward to having you back with us at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Great location only a few minutes from bangla road which comes alive at night and 5 min from the beach. Staff very good. Room clean, air conditioned only had small towels for 2 days but didn't complain on day 3 big towels appeared. Hair dryer tea coffee facilities along with small fridge. Roof top pool great. Manager said he would organise a trip to meet next morning we were there he wasn't a bit disappointed in this. Rest of staff great. Enjoyed our stay.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Olwyn G, Sorry I missed you in the morning I was held up on another appointment I am sue you received my message, if I can help with Accommodation as we spoke about I can still do this for you email me on jay.penno@bestwesternpatongbeach.com I can do it for you from here Kind regards Jay Penno General Manager

Experience very nice and good and cleans rooms staff is very friendly..as I'm here I feel comfortable like I'm in my real home I recommend for all because they have good quality of services at lest just the qifi is not okay very slowly and it's important for me

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alice D, Thank you for your review I am glad you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno general Manager

Amazing experience, close to all the action in Patong. Very clean. Great breakfast buffet with loads of variety. Great local market shopping, big shopping centre, Jungceylon within 5 minutes walking which have all the famous brands. A local wet market for fruit and vegetables and at night it transforms into food stalls galore, local food, seafood excellent, cheap and no tummy bugs. ATM machines close by at 7 Eleven, to get out that extra cash. Staff are amazing, so helpful and friendly. Australian manager Jay is very pleasant, friendly and approachable. We will be back.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear carrolsharp, Great to meet both yourself and company glad you enjoyed your stay with us at BEST WESTERN Patong Beach, as mentioned please feel free to contact me directly for anything you may need in your future visits to Phuket. Look forward to seeing you again. Kind regards Jay Penno General Manager

Hotel is convineintly located near the Night life spots in Patong. The rooms are very comfortable and high level of cleanliness. The morning breakfast is has mix of continental and thai food. Quality of breakfast is very god but the thai stuff is very spicy. You can walk down to Bangla Road for night out and you large number of Thai,Arabic and Indian resturants and almost all of them are reasonably priced. The Hotel have a roof top pool also.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sanjiv V, Thank you for your review I am glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Nice clean hotel with friendly and accommodating staff. No complaints. Excellent location within walking distance of the big shopping mall and Patong Beach. Lots of shopping and dining options in he vicinity. Would recommend!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Raina D, Thank you for your review we are glad you enjoyed your stay at BEST WESTERN Patong Beach, we agree that the location is one of the best in town. We look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

Very friendly staff ( Jutarat, Ploy, Tanathip, Prakhu, Lek. Good rooftop swimmingpool. All Patong locations in walking distance. Very good airport transfer. Room every day very clean and nice. Will stay again!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Eric H, Thank you for your review I am glad you enjoyed your time at BEST WESTERN Patong Beach we look forward to seeing you back in the hotel in the near future. Kind regards Jay Penno General Manager

Wonderful stay with clean bright room and delicious breakfast. Jutarat and Thanathip and Poly were very helpful on reception and accommodated a late check out and answered all our questions helpfully.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear katywhife, Thank you for your review I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back soon. Regards Jay Penno General Manager

My return trip was fantastic. All the staff are wonderful. Everything clean and well presented. Special mention and thanks to Sunisa and Nicchapor, Sukabrat, Thanathip, Ploy, Somkait, Nickum, Jutharat, Phawat, Parasika, Jauntina, Aekamol, cleaning Bang on, And all the rest of the staff fantastic effort. The buffet breakfast and dinner is awesome. I'll be back. Aussie David

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear David S, Thank you for you kind review and it was great to meet you I am glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward to welcoming you back again next year. Kind regards Jay Penno General Manager

I am currently staying in this hotel and had requested was provided room with two non horizontal single beds attached as a double bed. I immediately requested for a change and was informed that no room was available and change will happen next day. They also asked me to contac the front desk again next morning, also on me saying that i have a james bond island tour early morning the lady mentioned she will change the room post my return. On contacting the helpdesk today morning the lady asked me to bring out the stuff down immediately or else she wd not be able to change and she started putting the blame on me and didnt care to listen as they had a group chk in happening. Also on asking to connect to manager she simply refused saying he is not available and asked to me to call hotel after 10 am if i wanted to speak to him...break fast is just okay...3 stars primarily for the location.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Nitesh S, Firstly let me apologize for the mishap with your bed configuration this is something that is usually easily fixed I am not sure why my staff would have said that I am unavailable as I am always available for my guests but trust me when I say I will be finding out. I hope the rest of your stay went with out a hitch and I hope I have the opportunity to speak to you face to face. Sincerely Jay Penno General Manager

Perfect location, great staff, clean and comfortable room, good food... everything was super. My stay in Patong has been very satisfying also due to this hotel. :) A special thank to Mr. Udomsah P. who helped me from the first until the last day. Really hope to be back soon. Christian

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear christianzehnder, Thank you for your kind review and I am glad my team took such good care of you, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

I have never cared enough to write a review. I certainly never would have imagined that I would take time to bother and write one during a trip but there are moments in life that you will never forget. Meeting manager Jay Penno of Best Western Patong Beach is one that will stay with me for life. I will spare you the details but I found myself in a bit of trouble while traveling. This was in no way related to the hotel itself yet Jay and his incredible staff went above and beyond to help resolve my issues. I was treated like family with respect and courtesy when I had absolutely no right to expect it. The hotel itself is modern and managed extremely well in a location that is walking distance to everything in Patong. The open dinning & lounge area out front has a great atmosphere. The rooftop pool & bar are a welcomed relief with a good view while the gym has everything needed to keep you in shape. The hotel is kept very clean and housekeeping is great. Service is the best I have experienced in Thailand. I have nothing but good things to say regarding my stay at the Best Western Patong Beach. Not only would I not stay anywhere else but I would consider quitting my job just to work for manager Jay Penno! Thank you Jay and staff for all the help, advice and words of wisdom. I will be forever grateful and forever in your debt. Cheers mate!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Miloro, Thank you for your review and I am glad we got everything resolved it has been great to meet both you and your brother and you will always be welcomed back with open arms. Please enjoy the rest of your time in Thailand it is a great country and fantastic place to holiday if not for a few little idiosyncrasies, please feel free to find me if I can be of any more help and I hope to see you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

This hotel is a perfect hotel in terms of location, staff and food. If your agenda is to chill in the city, roam around and go to different places, spend some quality time at the hotel, enjoy the roof top pool then this is the ideal place you should stay. The location is so good that everything is walkable from the hotel, the famous Bangla Road is across the hotel, the beach is a 10 minute walk and the shopping mall is 2 minutes from the hotel. The rooms are very clean and well kept. The pool has an ideal location on the roof and big enough. There is a pool bar on top as well. The breakfast spread was huge and had enough items to offer. If travelling alone or as a couple or with friends the hotel is ideal to stay in when in Phuket.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear atwin90frames, Thank you for your kind review we are glad you enjoyed your stay at BEST WESTERN Patong Beach and we look forward t seeing you back at the hotel in the near future. Kind regards Jay Penno General Manager

A clean modern hotel in patong Center. The pool serves the purpose and the small gym is also fine. Good parking space for cars. Walkable to banazaan market, patong Beach, jungceylon Mall and bangla Street. The staffs are fine but sometimes feel a bit indifferent. The biggest negative are the thin walls.They also do a packed breakfast for early check out.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Dilip S, Thank you for your review I am glad to hear that you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back soon. Regards Jay Penno General Manager

Hotel is great for its location. It is 2 mins walk to local market. 5 mins walk to mall. We did not try to walk to the beach, but it seems like 10 to 15 minutes walk away? Taxi and tuk tuk is easily available on the street. Many restaurants can also be found downstairs. Check in was fine and check out was disappointing. Male receptionist advised me to wait for about 5 minutes while they check the room. I waited at the counter for a few minutes. After some wait, this female receptionist and her colleague were looking at me with the big question mark in their faces. Enxchanged glares and the one who attended to me earlier asked "yes? what is your room number?" After I replied her, she was like oh that room is okay. I was pissed as no one bother to tell me it is fine.My transfer was waiting for me at the lobby. I was there at 7am on a weekday and I am obviously the only person checking out then. My friend who checked out before me shared that she had the same experience too. Floor has sticky feel. Other than that, sheets and bathroom were clean. Amenities provided was very basic. Only 1 shampoo and 1 shower gel. Perhaps they noticed i brought my own, they did not bother to replenish. 1st night my room was not properly done before releasing to us. There were no bath towels. So I thought that the pathetic face towels were actually their bath towels. Error message with the in-room safe. Hence cannot be used, but cannot be bothered to inform staff. Requested for iron/ironing board and in-room slipper the night when we checked in. (these are not in room) Items were delivered swiftly but the houseman delivered without a smile, even after I smiled and greeted him. He just walked in my room without saying anything and no eye contact. Walked out as soon as he leaves the items on the floor. It caught me by surprise why is he that rude and look so angry. As if I had given him "extra job"? Soundproof of room is bad. And we had neighbours who like to slam their doors at night. I could even hear the guests next door talking. In short, if you just want a comfy and clean bed to sleep in with great location. This hotel is definitely value for money. If you wanted quality room with great service, look elsewhere.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Irisangel13, Thank you for your detailed review please rest assured that myself and my team will be going over your comments carefully and taking the appropriate action to rectify these small shortcomings in our service, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future and if I can help with any future booking please feel free to email me directly. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

I have good memorable experience to stay at this hotel , good location we can go to Bansan market or Juceylon in 5 minutes walk . I so happy for warm welcome check in and comfortable room. I will come back if i come to Phuket again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Apichaya K, Thank you for your review and we are glad you enjoyed your time with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

This hotel is located not more than 5 minutes walking to Jungceylon shopping mall. There're a lot of restaurants, shops, and convenience store around the area. It takes around 10-15 minutes to walk to the Patong beach and Bangla road that full of nightlife and bar. The room is okay, they provide essential amenities such as towels, shampoo, shower gel, and free welcome drinks. Breakfast is okay but not many food options.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Noon P, Thank you for your feedback your comments are well noted I hope we will be in mind for your future bookings. Regards Jay Penno General Manager

Hotel is in good location near Banzaan Market and Jungceylon shopping mall in Patong. Room is good size, clean and comfortable. Food in the restaurant also very nice. This hotel will be a good option when you stay in Patong and prefer a mid-scale hotel with a good price.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Travel_with_TJ, Glad you enjoyed our new smokehouse menu in the restaurant and thank you for your review, I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Great place to stop, very central to all the attractions, room nice and cleaned daily, great shower, and a nice roof top swimming pool, all in all we both very much enjoyed are stay, and would do it again, and would recommend to others.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rod C, Thank you for your kind review and I am glad that you enjoyed your stay with us at BEST WESTERN Patong Beach, Myself and my team look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

The hotel is conveniently and centrally located in Patong, a walking distance to the Bangla Road, to a mall and several restaurants nearby. The hotel is equipped with a swimming pool located on the roof and a gym and the restaurant on the ground floor. The rooms as well as the breakfast were fine. There was no problem during the booking stage. Mr. Jay Penno {the General Manager} and his associates responded to our email requests promptly. We arrived earlier than the check in time but the rooms were released to us. Nothing is perfect!, as it was difficult to communicate with some of the hotel staff due to language barrier. Luckily Ms . Sumisa who speaks English fluently was there for the rescue. But generally the staffs were so friendly and helpful. We will visit Phuket again and definitely stay in this hotel again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Elgiecg, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

i landed into phuket on the 16/10/2016 already off the bat i felt no welcomed at all, there were 3 people just sitting at the front desk, but not one of them greeted me for at least a min or 2. next was they offered me a buy 1 get 1 free breakfast for 300 baht. i opted to go for it. the next morning i go to get breakfast, and says i was not entitled for it. i was already pretty annoyed at this point but left it as it is as i was already late for an appointment to get some work done. 2nd night, there were some guest who checked into the room next door. and god were they loud! just screaming and running around, and im sure they weren't kids. cause later that evening, i clearly heard them getting their freak on! what kind of hotel is this? the walls made out of paper? on my last day i checked out, lady at the desk called me up to the front desk, so i go up, advised me they are checking my room. so i just stood there for a good 5 10 minutes thinking whats going on. then the lady goes i have a stain on the bed sheets. and i go okay im aware of it as during the night i don't know what happened but i must have got a cut or something and a bit of blood was left on the sheets. then she told me it cost me 3000 baht to replace the bed sheet. then this is where i think its just over board, the sheets alone cost more than the 3 days i stayed there, not only did i not enjoy my stay i paid twice as much as i needed to. where at over 6000 baht i could have rented out a nice villa or something else instead! NEVER AGAIN! i need to go back to phuket in april, but im sure not to book Best Western again!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear williampG3014NV, I am sorry to hear about your situation but please let me clarify a few things regarding your charge. Firstly you were charged 3000 THB which is correct however this charge was for the following items 1. A blood stained sheet 2. A blood stained Duvet cover 3. A blood stained inner for the duvet not just one small spot on one sheet, all these items were beyond repair as the amount of blood was not from a small cut but more like a tattoo or some other source (I am happy to post the photos if you require). As you can understand with the state of things today when blood is involved these items must be replaced because of health issues and for the safety and security of the next incoming guest. I understand that you feel a little hard done by but you must understand our position in regards to items that other guests use especially bed linen. I understand that you are coming back in April and I am happy to discuss this further, I have already emailed you directly as I was made aware of this situation as soon as it happened if you check your inbox you will find my email. Please feel free to contact me directly when you return in April and we can go over this unfortunate situation in person. Regards Jay Penno General Manager

Very bad internet connection in rooms. Extremely frustrating. Very difficult to sleep because hallways are very noisy with other guests and their children making allot of noise slamming doors, or talking loud, or playing in the halls. Location is 10-15 minute walk to the beach. Should not call hotel "Patong BEACH Hotel".

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear exposethetruth888, Sorry to hear that you were next to a family hope it was not to much of an inconvenience we do a lot of family booking and yes sometimes the kids can be a bit noisy, if you do stay with us again in the future please be aware that if this kind of incident is reported to front desk we can have security resole this fairly quickly. I hope we get the chance to once again be your accommodation provider and thank you for your feedback. Regards Jay Penno General Manager

Pros - good location, roof top pool, nice breakfast served until 11am, and good sized clean room Cons - The thing with big chains like this is you lose the personal feel you have with a smaller hotel. It lacks this. Only 6 beds at the pool. We smashed a glass by accident in the room and were charged 200 b (4 pounds is a bit steep in my opinion)

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Amos-Tori, Thank you for your review and I will have another look at the price for breakages in the rooms, I hope we have you back to stay at BEST WESTERN Patong Beach in the future. Regards Jay Penno General Manager

Location is great - close to Junceylon, Bangla etc. but still very quiet in the room Breakfast is GREAT - lots of options, always changing Beds are comfortable, compared to some other hotels I've stayed at in Patong Rooms are clean, showers and A/C work great, mini bar is actually decently priced Rooftop pool is nice, although the view is nothing too spectacular. Nonetheless, it's a good spot to relax. Good gym for a basic workout to counter the extra food you'll be eating UDOMSAK from reception is great - very friendly, very helpful. He took the initiative to ask us if we needed to keep our bags in storage after check out on the last day. He also asked us if we needed to organise a taxi and he did all of that for us. All employees should have the attitude of Udomsak, he's fantastic

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear cavanconstantatos, Thank you for your kind review I am glad you enjoyed your stay at BEST WESTERN Patong Beach we look forward to welcoming you back in the near future. Regards Jay Penno General Manager

For first time travellers to Phuket it was great to stay in an hotel where the staff were wanting to help us enjoy our time there. We cannot recommend the service highly enough. We had a problem with our email server and general manager Jay went out of his way to help, calling in his IT manager to solve our problem which was not related to the Best Western. Following Jay's advice we had one of the best meals at an eatery he told us about. The chilli paste clams were outstanding. Thank you and congratulations on making our stay memorable.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alex and Marita W, Was a pleasure to meet you both and glad everything with your flight tickets went off without a hitch, great to hear you enjoyed the restaurant and the clams I find myself down there 3 times a week just for those clams. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

This hotel is in good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. Swimming pool at rooftop which is nice. I stay at superior Room, 1 Queen Bed, Balcony City View. So far all ok and i really like this hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear SitiN86, Thank you for your review and if there is anything I can help you with please feel free to contact e directly. Thank you for staying at BEST WESTERN Patong Beach. Regards Jsy Penno General Manager

Excellent service and very attentive staff from the bell man right up to the GM, I original booked for one night and extended my stay to 8 nights as the hotel was perfect in the best location that accompanied with the personal service given by all the staff the place cant be beaten

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear markmccurry2016, Thank you for your review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

The hotel was lovely we enjoyed it so much!! The pool is very nice and rooms are great clean and comfortable. Best location. We are vegans and the chef every morning made us special food was delicious. The manager and the crew are so kind and helpful. Highly recommended!!!! :)

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear kelli l, Thank you for your review and I am glad that you enjoyed your stay happy to help with the food, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

We really loved staying here we normally stay down at Patong beach but this hotel was just a short walk to shopping Centre,Bangla road, beach and much more with taxis available 24/7 they have a great roof top swimming pool and free Wifi. The breakfast,Lunch and Dinner are amazing too.They also have a bar and live music .We celebrated our 20th wedding anniversary and my husband had asked the manager about a suggested restaurant for us the staff arranged a beautiful restaurant and a fantastic view at 9th Floor roof top restaurant it was incredible we will definitely be back and recommend this hotel thanks to Mr Jay Penno and all the staff for a memorable holiday

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Narelle J, Thank you for taking the time to review our hotel and I am glad that you enjoyed the restaurant it is one of my favorites and a hidden gem in Patong, I look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

This hotel is in a very good location for everything in Patong. The hotel is clean and tidy and the breakfast is good. They have a outside bar at the front which is really good to sit out and just watch the world go by ..beer about 100 baht. The only downside to this hotel is the small rooms but all in all a really nice hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear happydaysBournemouth, Thank you for your review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach. We look forward t welcoming you back again in the near future. Kind regards Jay Penno General Manager

What a great place to stay. All the staff were exceptional and always greeted you with a big smile and nothing was too much trouble. As I have a leg injury the Front Office Manager and Aoy the head housekeeper went to great lengths to soften the bed and make my stay more comfortable. Pakru (driver) always gave helpful suggestions on things to see and do in Phuket and his driving was excellent. Breakfast was varied, plentiful and a great start to the day. The egg chef cooked the eggs, omelettes and fried bread. The waitresses at breakfast remembered and bought a cappuccino to my wife everyday without asking. The room was exceptionally clean and the air con was cold with individual controls. A big thank you to the front desk staff and security for promptly stopping excessive noise from a large tour group ensuring a good nights sleep. The gym and the pool were added bonuses to our stay. I would highly recommend a stay at the Best Western Patong Beach

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Gary C, Pleasure to meet you while you were with us always good to meet a fellow Melbourneite, glad I could have been of assistance and thank you for your kind words regarding my team. If there is any future bookings I can help with please feel free to drop me an email when you decide to come out again. Look forward to seeing you again at BEST WESTERN Patong Beach. Regards Jay Penno General Manager

Ive stayed here for 3 nights , it was very good experience. the hotel is 5 minutes walking to the shopping mall. nearby are many arabic restaurants plus the thai seafood big restaurants and 7/11 .. rooms were clean well maintained. breakfast is 5 of 10

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Ali A, Thank you for your review I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

This is my second visit to this hotel and once again I have found it to be just what you need for a trip to Patong. The hotel rooms are immaculately clean, the staff are very friendly and obliging and go out of their way to accommodate any of your needs. The features here that continue to impress are the roof top pool, with it's bar, the extensive breakfast buffet, and of course, Mana Smokehouse Restaurant. I have eaten in this restaurant a couple of times and what a treat to find something different in Thailand. Great smokey ribs, burgers, hot dogs, plus an enticing array of house specials, and the wedges are to die for. There is of course a second menu if you choose to follow the local Thai flavours. What surprised me most is the inexpensive cost for this type of food. Cheaper to eat here than at the markets. The hotel is a great $ value hotel, very close to the very large Jungceylon shopping centre and all the interesting markets and beaches. I will certainly be putting this hotel on my 'to stay places' for future visits.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kaye_A132, Great to have you back in the hotel again and I am glad we keep up with your expectations on your second stay, thanks for the review on the food and your feedback regarding the new Smokehouse menu, we look forward to having you back at BEST WESTERN Patong Beach for you 3rd visit. Kind regards Jay Penno General Manager

This is a great hotel to stay in! The staff were exceptionally helpful, the breakfast buffet was always delicious & we had a really enjoyable night in with room service too. The kids really loved the rooftop pool & they loved feeding the Koi fish each morning! The hotel facilities are really good & the rooms are so clean. The staff are just lovely, even remembering our breakfast preferences. We loved staying here it was really central to lots of restaurants, shopping & the markets without being noisy at night! Thanks Best Western Patong Beach, we will be back!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rachel F, Thank you for your review and I am glad you and your family had a good time with us, it was a pleasure to meet you all and I hope to see you back in Thailand in the near future at BEST WESTERN Patong Beach of course. Kind regards Jay Penno General Manager

Hotel is lovely, very clean and great facilities. Room was lovely and restaurant also nice, breakfast buffet was excellent. Hotel is in a good location, five minute walk from the beach and a two minute walk from Bangla walking street, the Main Street for bars etc which is definitely an experience! Saying that, the hotel is very quiet even though it is so close to a busy area.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Zoe W, Thank you for your ind review and we are glad you enjoyed your time with us at BEST WESTERN Patong Beach, we look forward to welcoming you back to Phuket in the near future. Kind regards Jay Penno General Manager

We booked our hotel here during our holiday in phuket. The room was amazing we have the view of patong where we can see the beach. The hotel was very accessible to restaurants and to bangla road. The food choices for the breakfast was amazing. The staff at the front desk were very helpful and nice. They always assure that if we are ok and fine. Thanks to the team of best western for making our holiday so happy and wonderful. cheers ????

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Jarious R, Thank you for your review and I am glad my staff made your stay all the more pleasant, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We stayed here for 3 weeks. The staff were professional & friendly. In the mornings, breakfast was prepared by Chopper, who went out of his way to accommodate us, along with the rest of the kitchen staff. Sareena was also a happy & cheerful person to see every morning. On the 7th floor you'll find the rooftop infinity pool which most of the time during our stay, had the bar attended to by Apichat He called us by name after our first day & he never forgot them during our stay. Pakru greeted us many times on our return to the hotel & always asked about our day/night. We also had the pleasure of meeting the GM of the hotel, Jay, & as an Australian, like us, he went out of his way to make us feel welcome. The hotel is in a great, central location & is close to everything in Patong. We'll be to stay here again.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear acoo1610, Thank you for your kind review and I am glad you enjoyed your stay with us, you have my contact details and if I can help with any future arrangement's please feel free to email me directly, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Great value Great location Great comfort Staff are very friendly and helpful. Check in was easy as. $55 AUD a night with breakfast is a steal. There is a great range at breakfast and plenty of seating. Wifi is reliable and strong. The rooms are modern and well maintained. Bed linen and comfort is amazing. Safe and mini bar. All the usuals. Location is king. Very quiet and no construction nearby at time of writing. Diagonally opposite the hotel is the street that leads into Bangla Road which is a block away. 10 minute walk to the beach and plenty of shops and restaurants nearby. The rooftop pool is nice. The gym has a limited selection of Dumbbells up to 20kg. Good modern dual cable rack and a flat/incline bench. Enough to get you through. Location and value is right here: Boom

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear harrytrekking, Thank you for your review and I am glad you enjoyed your stay with us, if I can help with any future bookings please feel free to drop me an email directly. Appreciate the feedback especially from a fellow Australian. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

Had the pleasure of meeting Jay Penno, the GM, as my wife and I were checking out yesterday morning at this property. If you are a first time tourist like us, or someone who wants to see the vibrant nightlife of Patong's infamous Bangla street - this is definitely where I would recommend staying - it's a 5 minute walk away so you don't deal with the noise, but close enough to walk home comfortably at night. All the restaurants and bars are right around the corner, and the beach is a 7 minute walk away. Taxis, scooters, pharmacies... you name it, all a stone's throw away. The hotel is surprisingly good for the price - room is of decent size, and the bathrooms come with rain showers. Breakfast is included, and it's decent. The rooftop pool is definitely the highlight, with a nice bar to go along with it. Hotel provides beach towels, room service, complimentary water everyday, simple check in and check out. Value for money, it's unbeatable in Patong - we looked at several places before we chose this one.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Khurram A, Pleasure to meet you that morning and I hope your return travels went with out a hitch, thank you for you feedback and we look forward to welcoming you back to stay with us again in the near future. Kind regards Jay Penno General Manager

Stayed one night. Room size is reasonable OK. All amenities provided. Wifi is very good. Lobby is medium and check in is very fast. Breakfast is not so excited but comfortable. It is for budget and family hotel.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Muralikri... P, Thank you for your review and I m glad your enjoyed your stay with us, we look forward to having you stay with us again in the near future Regards Jay Penno General Manager

Stayed 4d in this hotel. Clean, quiet and very gd loc. 2min walk to jungceylon mall, 10 to banglard and patong beach. U get what u paid for. But one thing, We were out in the morning on our last day, came back 11.45 and room was locked which prompted my hubby to go down and settle. They gave us 30mins to pack all up, so rush but manageable, I understand that they were fully booked as the recep.told me and it's not possible for a late check in. Breakfast was fine, although the same all throughout our stay. Run out of egg on our 2nd day, waited quite long to replenish. Overall stay was good. Will probably stay and recommend. Thank you for being our home for 4d

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Emmy B, Thank you for you review and I am glad you enjoyed your stay at BEST WESTERN Patong Beach, in regards to you being locked out of your room we have a very good security system that applies both in the rooms and in the elevators and it will not be the case where we have "locked your door" it will just be the card and the expiry time that is programmed into it. Sorry if it was a bit of a rush however you are correct we are fully booked a lot and managing room inventory can be challenging. We look forward to have you stay with us again Kind regards Jay Penno General Manager

This place has a pretty good value for your money. Rooms are clean, roomy and beds comfortable enough. Breakfast is not exciting and the neighbourhood is little shaby as well but at least you are close to all the action in the center of Patong beach.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear phouska, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed at the hotel for 6 nights. Rooms are decent size so are the washrooms. Hotel has a medium sized lobby. WiFi inside the rooms worked well. Air conditioning was perfect! House keeping did a fair job as well. Sometimes there were stains on towels but they were quick to replace them. Location is central. 7 eleven : 3 minutes walk Money changer: right in front of the hotel. Jungceylon mall : 6-7 minute walk Bangla road : 8-10 minute walk Patong beach: 10-12 minute walk Gym is on the top floor and it's decent. Buffet breakfast was ok. Staff unable to fully understand or speak English but we managed. Santosh did a good job in checking us inn. Pam needs English classes! Ploy was quick to assist whenever needed! Two negatives: 1) Marisa the tour desk girl sent me in a completely wrong location upon asking her about thai airways office. Asked her to get me their phone number off the Internet and she denied & said "cannot". Weird. For everyone reading this, thai airways office is located in phuket town. There is NO thai airways office in patong area. Told the general manager about this incident and I learned that the tour desk lady isn't his employee. So guys be careful of what u ask the tour desk lady at the hotel! 2) there were many families with kids staying on our floor (4th) and we were woken up every morning by kids noise around 7am. Moreover, Walls of the rooms are too thin, one can literally hear the slightest of noise in the neighbouring room. Overall, hotel is ok. Recommend to solo, families, couples or even a group of friends. Being an ihg member, I would prefer one of the ihg hotels for my next visit to patong but recommend best western hotel to tourists on a budget.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear REEPERR, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

this is a very friendly clean hotel with a good breakfast close to bangla walk about 300m away and patong beach at end of bangla rd the night market is about 80m away from hotel where you can buy the best seafood cooked in front of you for very cheap best western hotel offers tours to all islands and have a fantastic well maintained rooftop pools as well as airport shuttle would recommend this hotel to anyone who never been to Patong

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear samodien, Thank you for your kind review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

this hotel is only a few steps away from Jungceylon mall, a few more to the beach, not bad. the hotel itself is well kept. relatively new and really really good for the price. the breakfast buffet is ok, they have everybody covered, sausages and ham for the meats, they have pasta, soup, omelettes, bread, pancakes, cereals and more. stayed there for 4 nights and nice staff. highly recommended for budget families, its not going to be luxury but it seems pretty decent and clean. they have a pool and gym on the rooftop which to me is a plus.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear ericlim77, Thank you for your review and we are glad you and your family enjoyed the hotel, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

One of the worst hotel chains (pardon me for damning all the other BW hotels) but the staff are totally slow, uneffective as well as the total lack of being customer oriented. As expected of a hotel chain, there simply wasnt any form of communications for a request on an early checkin raised. It was kept quiet and only told upon arrival. I wouldnt even compare the IHG/ Accor standards with them. True to the saying, u pay peanuts, u get monkeys!

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Scott N, Please drop me an email so we can work out what has happened here and if an early check in was your only issue ?? I need to know how this was communicated to us and where we had our communication failure, we are one of the busiest hotels in Patong area so sometimes if the occupancy is high early check ins are unavailable. I understand that you requested an early check in and we do our best to accommodate but it is still a "request" Just as a point for your next trip if you need to guarantee an early check in then may I suggest that you book the previous day to insure that the room is ready on arrival which most of my guests that have overnight flights do. My email address is below and I would appreciate if you could drop me an email so we can discuss. Also as we are a Thailand hotel the term "Monkeys" is a very insulting one and should not be used when referring to my staff jay.penno@bestwesternpatongbeach.com Jay Penno General Manager

The hotel location is 200m from the best night market: Ban Zaan (delicious local food stalls, clothes and gadgets on sale every night). Also a couple hundred metres from Jungceylon shopping centre, and central for most of the exploring around Patong Beach. Breakfast buffet was delicious with exceptional variety. Staff were courteous and always helpful. Roof top pool was ideal. Only negatives would be: The rooms have adjoining doors (with the next-door room), and although this remains locked, it is paper-thin, so you can hear everything that your neighbour says, does and WILL be woken up when they start moving around.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kim A, Thank you for your review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Best Western Patong is one the best to stay in Phuket. Its located at a walking distance from the Patong Beach and Bangla Road. Lots of options to dine around it as well. The rooms are clean and big too. The breakfast spread was amazing. Would love to stay here again. Wifi was free and speed was good. It also has a roof top swimming pool.

GM B, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear mgprabhu, Thank you for your kind review and we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Best Western is a pretty hotel that is located a 10 minutes walk from Patong Beach but still in the middle of the busy city. Rooms are of decent size, very clean and well-maintained. My favourite thing about this hotel was the infinity pool on the 7th floor from which you can watch the crowded streets. My only complain was the restaurant- firstly, the breakfast buffet was very limited and did not offer a wide variety of food. Secondly, because the noodle station is in the middle of the restaurant, our clothes, hair and skin smelled like fried noodle every morning so be mindful of that. Overall- a good choice for not extremely picky eaters.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Alicia847, Thank you for your review your comments are well noted, we look forward to having you back with us in the near future. Regards Jay Penno General Manager

We stayed a family of 4 for eleven nights. The room was spacious and well maintained. The cleaning was excellent. Our kids loved the pool area and in the after noon the rooftop infinity pool is beautiful. The location is perfect and there are many restaurants and local markets nearby. Also close (300 meters)to the biggest shopping mall. There is a travel agency in the lobby and the front desk staff are friendly and helpful. We ordered room service, which was quick and tasted good. The breakfast was good and there was something for everyone, our kids especially enjoyed the pancake machine. All in all a very good hotel to stay at and we will definitely stay here again!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jeepen2014, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

It was a 45 min drive in a taxi to reach this hotel.We checked into the hotel at 10.30p.m. Room was good and neat.But no welcome drink or anything.There was a kettle in the hotel and a mini bar.But they charge extra for the mini bar.House keeping service was done daily.Bagla road and Patong beach is only 10 min walk from the hotel.So many shops and travel agencies are near by.So we could book taxi easily .sight seeing package was also reasonable in the near by travel agency.Swimming pool was good but it was in the roof top.So should be careful while taking kids.Breakfast is too good.So many varieties of food.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear sujithajijoe, Thank you for your review we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Really nice hotel and really close to the shopping centre, Bangla road, walk to the beach. The staff were really amazing! From Ice who checked us in to the housekeeping staff who say hello to us every morning. The General Manager was kind enough to say hello to us during our stay and find out whether we were having a great comfortable stay with them. The room was clean and the hotel in general. Breakfast was amazing. Had planned to stay for 5 nights but quickly added 4 more! The price was very pocket friendly, lower than I had expected. I would 100% recommend anyone who would like to stay there. Thanks so much Best Western patong for making my holiday memorable.” Kob khun ka!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Sonya A, Thank you for your review and it was great to meet you when you were here, I must say it is refreshing to met someone with such a nice disposition. Thank you for choosing BEST WESTERN Patong Beach and we look forward to welcoming you back in the near future. I have listed my email address and if there is anything I can do for you or your friends traveling to Phuket please feel free to drop me an email. jay.penno@bestwesternpatongbeach.com. Kind regards Jay Penno General Manager

Hotel room is neat and clean and the bed is very comfortable. Infinity pool overlooking the city and all the staff is very helpful. Breakfast in the mornings are good and they have a great variety. Hotel is very close to mall in patong and everything is within walking distance.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tiaanvs, Thank you for your kind review and I am glad you enjoyed your time at BEST WESTERN Patong Beach, we look forward to having you stay with us again in the near future. Kind regards Jay Penno General Manager

Located very close to bangla road and the big shopping mall. Bed is comfortable and the bathroom is clean. The breakfast has a lot of variety and good value for money. The wifi is very good and seems to work well all the time. The infinity pool is beautiful and you can order food and drinks at the pool to enjoy. Overall a very good hotel!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 52caycef, Thank you for the review and I am happy that the hotel was up to scratch, we look forward to welcoming you back to BEST WESTERN Patong Bach in the near future. Kind regards Jay Penno General Manager

The hotel is located near all of the things you need shopping mall , reaustaraunts , beach , party street , food market all what should I say 5 - 7 minutes great location , very clean , great housekeeping , bed is very comfy soft but I would like a better pillow , and also staff is very good and professional especially Udomsak bell boy , and also Jotard girl in the rececption but they are all very good friendly people very caring for this money highly recommended from my side 1000 % of love to Best Western Patong also the staff...!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Hálfdán Þ, Thank you for your review and the headline "Best hotel in Phuket" I appreciate the sentiment, we are glad that our service warranted such a comment. I look forward to welcoming you back to BEST WSTERN Patong Beach in the near future. Regards Jay Penno General Manager

Stayed here for 3 nights in July 2016 rooms are bright and fresh looking, great shower and right bang in the middle of everything, its about 5 mintes walk to Bangra road so no need to taxi home each night, there are plenty of places to eat, staff are friendly, would and plan to stay here again, its classed as a budget hotel but I would say this is a 4 star with value for money

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear jollyhols2012, Thank you for your kind review I am glad that you enjoyed your stay in BEST WESTERN Patong Beach, please feel free to contact me for any future travel requirements that you may have my email is as follows. jay.penno@bestwesternpatongbeah.com Kind regards Jay Penno General Manager

The hotel is located near the shopping mall and about 15 minutes walk to patong beach. Close to traditional market as well. The room is not that big, infact, a bit cozy. The corridor to the room lack of light especially at night. Breakfast menu need improvement.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Benny G, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

It was a 4 day trip to Thailand with friends. I stayed two days in Patong, Phuket with one of my friend. If you want to visit Phuket, stay in Patong area which is around 45 mintues from the airport. Individual taxi is expensive @ 800 BHT you can take a sharing Van/Mini Bus (12 people) which is also very comfortable & cheap also @180 BHT & it will drop you at your hotel doorstep. Patong is a happening area of Phuket. Beaches, lots of Hotel options, good message parlors, night life (Bangla Street), Night Clubs, Thai Boxing Stadium are within 200-1000 mts from the hotel. Hotel is nicely located in the heart of Patong. Guest charges are very high as much as 1000 BHT without any negotiation. Swimming pool is at 7th floor, no smoking is allowed in hotel rooms, you can go to the pool area for smoking. Nice view of mountains from the pool side. Very limited food options for Vegetarians,you can go to berger king (200 Mts. from the hotel) for vegetarian burgers. Mc Donald don't keep any vegetarian in their menu. Must try some fresh fruits available on streets. Overall a nice trip......worth mentioning a evening show "Fantasia" 1600-1800 BHT (Including meal) & Trip to Fe-Fe island by Small cruise 1200 BHT. Take the upper deck for view, Do not forget to have your cap or hat, Slippers & glasses & Camera.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 74ajay2015, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

We arrived in on a very late flight from Korea, but got checked in smoothly with a nice comfortable bed and room. We stayed in room 409 on the 4th floor towards the back which was away from all the noise in the front which helped a lot. Had a little issue in our shower but I must say Jay (general manager) resolved/handled the situation very professionally which tells you how well managed the place is. I will definitely be staying here again especially since the WiFi was so fast/strong and the main strip bangla road is steps away. The breakfast was so good so don't miss out. Room gets cleaned very well, and it also has a safe to store your valuables in. The only issue I had was being able to hearing everything from the people in room next to us and the loud noise in the hallways, also the toilet and shower could use a good scrub.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Gawtti, Thank you for your review and I am glad that we were able to resole your issue quickly we here at Best Western Patong Beach love it when any problems or issues that our guest encounter (as we know the world is not perfect) is communicated to either me or my staff for that quick resolution. I look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I stayed at this hotel in May for around 10 nights and must say It felt like home. The Room I had was lovely and quite modern which was nice being in Phuket. Ok the second night I had the neighbours from hell arrive and the hotel moved me to the next floor without any trouble.i would definitely recommend this hotel for location and the nice little rooftop pool it has which I didn't get to use much as it was rainy season ( sigh ) ! I will definitely be returning to this hotel in December when I return for my second visit when the weather is hot :) I would also recommend making a left turn outside the hotel and about 500 yards is a night market were you can sample the finest delicacies of Thai cuisine ...superb market !!! Good Points : Staff are great , Location , Modern rooms , Hot shower , rooftop pool , cleaning staff , Breakfast , Room service , free scooter parking . Bad Points : Gym needs improvement , laundry service was very expensive , Room service food could be better Apart from that I loved the place and can't wait to return .... See you in December !!!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear James M, Thank you for your review and we look forward to welcoming you back in December, if I can help with future booking please feel free to contact me directly. jay.penno@bestwesternpatongbeach.com Regards Jay Penno General Manager

Best Western Patong Beach is a stone's throw away from Jungceylon, a mecca of shops, the biggest there. It's priceless when your phone dies in a swell of salt water ... as mine did the day before you fly out, and level 3 of Best Western Staff made sure I got the help i needed. Level 3 of Jungceylon IT wizes fixed my phone that same night, before I was due to fly the next morning... unbelievable. The BW team looked after me throughout my stay... from breakfast, to towels, to maps, directions, which beaches are clean, swimmable, food tips and more. Most importantly its up the road from the Muay Thai Boxing Stadium and Bangla Road, an experience not to be missed at least once on the Island and within a few minutes walk from BW Hotel ... helps when you pot drunk! Thank you to the team at BW for making my three day stay in Phuket seem so much longer ... safe comfortable and super fun!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Rita L, I am glad you enjoyed your stay with us and I am happy that you enjoyed yourself in Phuket, we look forward to welcoming you back to stay with us again at BEST WESTERN Patong Beach and if I can help with any future needs please feel free to drop me an email on. jay.penno@bestwesternpatongbeach.com Kind regards Jay Penno General Manager

We stayed 5 nights in this hotel.Rooms were clean staff were friendly. The room service and hotel restaurant prices were extremely expensive cosidering the fact that a large shopping centre is very close by with about 30+ restuarants . Everything was the exact same as in professional photos. we would go back again for sure.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Kamila T, Thank you for your review and we are glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

We started at best-western Patong beach hotel for two night and it was a very good experience, rooms were clean the ambience was excellent spacious rooms with all basic facilities, mini bar, fridge, safety locker etc. I would recommend travellers to stay at best western to feel the experience when you visit Phuket.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 464ananthb, Thank you for your kind review I am glad you enjoyed the hotel and the facilities, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future Kind regards Jay Penno General Manager

I traveled with my brother and a friend of ours. the hotel looked like brand new. everything clean and neat. "Ice" the front office agent is a very helpful guy. breakfast was to much laid out for Asians, Europeans will have a hard time. Very good location, in the middle of the city very near to everything. rent a small bike and u,ll be able to explore everything in an easy and fast way.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear I-Kindsvater, Thank you for your kind review we are glad you enjoyed your stay at BEST WESTERN Patong Beach. I look forward to welcoming you back to Phuket in the near future. Kind regards Jay Penno General Manager

We checked in and were given a key to the room, we entered and the room had dirty dishes and no bed sheets- it was obviously not ready for anyone to stay in. We went back to reception and were given another room- the second room this time was full of luggage and was clearly someone else's room. This angered and worried us due to the fact that staff could have gave this key to a person that could have taken the suitcases, or even disturbed a family. The staff apologised about this and third time lucky we were given a clean room, with a great size bathroom. The location is amazing and it close enough to night life and also quiet at night time. The swimming pool on the roof was a great treat. I would stay here again, everyone makes mistakes but the hotel was great value for money

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear miniyvonne, No excuses here but sometimes these things happen but I assure this is not the norm, you may have been caught up in a group check in, I am glad that you enjoyed the hotel and I hope we get you back again. My apologies for any inconvenience caused and if I can help in any future bookings please feel free to contact me directly on jay.penno@beastwesternpatongbeach.com Kind regards Jay Penno General Manager

I would like to say that this hotel is likely to be a fantastic budjet hotel.the room is very clean and the staff is gud enough to help with those needed things. The location is very strategic which is acsessable to all places such as restraunts,convinient stores and malls..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear syahirah0707, Thank you for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

The hotel with its friendly and helpful staff that have a good command of English, its clean and simple accommodation within a few minutes walk from the shopping and nightlife, yet just far enough from most of the bustle! have made my stays here enjoyable. Don't want all the high end..... this Hotel offers great value for your money.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear makaira88, Thank you for your review and I am glad that my staff looked after you and the hotel was up to scratch we like to pride ourselves on 5 star service at 4 star prices. We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

I have stayed in Best Western PATONG hotel twice , and this is my Third Time. This hotel has the best location and has the best facilities . The Staff at this Hotel provides the perfect excellent service. I have been every year to Phuket and this hotel is the best. The excellent staff here makes you feel like home.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Derrick T, Glad to have had you back again and glad your stay was up to par again, we look forward to seeing you back at BEST WESTERN Patong Beach again very soon. Kind regards Jay Penno General Manager

Stayed here for a night during a recent trip. Very nice set up. Liked the all white theme color of the whole resort. Conveniently located in Patong. Not by the beach, but very close to major attractions in Patong. Jungceylon Mall is just a few steps away, Bangla Road is not too far as well. Not as hectic or crowded as compared to hotels on the beach side or the other road. Staff are friendly and helpful. Good English makes is easy to communicated. Breakfast were acceptable. Would return to this resort one day.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear TravellingMelayu, Thank you very much for your review and I am glad you enjoyed your stay with us, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

A straightforward hotel that is neither beach hotel nor resort. It provides simple, clean accommodation of a modern standard. It is conveniently located for shopping and is only a short walk down the street that plays host to Patong's nightlife. There is a pool on the roof. Breakfast buffet was adequate and fresh. If you are just looking for somewhere to sleep, this is the place,for you. If you want the resort experience, there is plenty of choice in and around Patong. If you are coming to Patong on a family holiday it is probably best to avoid Bangla Road, with its bars and sex shows, at night.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear LooksWest, Thank you for your review and we look forward to having you back at BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

The hotel is located very near to the most happening place in Phuket, "Bangla Road"... The hotel is very accessible to the night life area and many local markets. Budget stay. Unfortunately I left my book- "The Fault in Our Stars" by John Green which I realized only during on my way to the airport. The hotel room service guy also didn't check properly as he would've returned the book to us if he had thoroughly checked our room before we settled our bill. So be cautious of your things and do ensure you've collected all your belongings before you leave the premises as you're not guaranteed by the room service staff who ensures final check just for a sake.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Vibha333, Thank you for your review we appreciate your feedback and I hope you can find another copy of your book if you would like us to send it to you at home please feel free to contact me directly, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Great location, very close to everything. At the time of booking the price was very reasonable stayed 11 nights for about AUD $50/ night. Stayed in a superior room with city view. Must admit the hotel's balconies are ridiculously small,not sure why they even there as you can't even sit out. More so a spot for smoking:-( The room.is spacious plenty of room for 2. The only downfall was the bathroom it was flooding and even though reported it at reception nothing really happened...toiletries were missed to be replaced quite a few times and missed towels here and there but nothing major they wouldn't be able to.fix. more just an oversight by staff. The pool: open in the morning bit you can't get towels til 11 am. I mean right on.the spot 11 even if the staff is up earlier you have to wait. Its rather funny. They should add it to the rooms instead as seen.in other hotels. Gym is good with a great view, we used it daily.breakfast is of good value. The staff is very courteous but not in your way. Any request is accommodated. Seen better egg- stations in the past, but upon requesting anything you get it. Instead of pancake machine should be made at the egg station too. Overall great hotel, great bed, good sized room. Good location. We stayed in Paring 3 times before would definitely come back here.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Anid J, Thank you for your review we appreciate your feedback, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

Our forth hotel in Thailand, first in Phuket. We managed to get this hotel for £28 per night (booked for two nights) we tried to book online for further two nights but the price had doubled (I tried asking at reception and she just told me the hotel was full... I believe the Internet somehow) This place is a great hotel at £30 or so a night, it's not worth £57 judging by the hotel we've gone to next in Patong which was also around the £30 mark. The staff were very welcoming on arrival, and the check-in process was very simple and easy. The room is of a good size and the bathroom is really nice. The entire hotel is spotless. We were on the 7th floor (best floor to be on as it's the same floor as the swimming pool & the gym) We looked at getting our laundry done by the hotel but it was around 10x more than the rest of the tourist offices were asking. A shirt cost more to wash with them than 1KG of clothes elsewhere. The pool is small, it has a bar with staff available for the majority of the day as well as complimentary towels. Despite the pools size while we were there it was very quiet only ever two other couples around so that was good. On our second night we went back to the room around 4pm, the maid had been and as I'd been in the pool I decided to get a shower before having a nap. As I got undressed there was a quick knock at the door, a buzz of the card being highlighted at the door and within a second the door was open. It took my parter a good fifteen seconds to try and get the housekeeper to leave. The entire room had been serviced so unsure what she was coming back for, and very lucky that I was where I was and I wasn't alone otherwise it could have been very embarrassing. Previously we've expected staff to knock and at least comment and wait a few seconds before attempting to enter the room. On our day of check-out they were doing some work in the lobby area. It was around 10 past 11 and we wanted to try and get some lunch from the hotels restaurant / bar. They explained lunch wasn't served until 11.30am and that we couldn't wait in the restaurant until that time despite it being empty and the whole lobby area being in up-raw as they tried to retile the floor - instead we left for our new hotel. My final comment on this hotel would be its location. While very convent for the shopping centre, Bangla road and the beach it does require you to cross a road in front of the hotel which is probably the busiest road in Patong. There's four lanes of rapid traffic, hundreds of scooters and motorbikes that literally don't have a care in the world. Regardless the time of day it's like playing chicken with your life!

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear TheMiniMillionaire, Thank you for the review and the feedback and I do apologize if our housekeeping staff were a bit over zealous in entering your room I am glad no harm was done, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Onty a few minutes walk to Bangla road and a ten minute walk to the beach. Breakfast was decent, the usual fair. Rooms were modern and clean. Reception staff very friendly. Those of you planning on bringing guests back with you they have a 1000baht joining fee.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Michael D, Thank you for your review we are glad you enjoyed your stay, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Spent four nights here accomodation really superb very clean freshly painted , staff very friendly excellent location close to great shopping and restaurants. Roof top pool really good with a bar there as well . Gym also up top with great views. Australian General Manager very helpful with recommendation of restaurants and shopping and what beaches to go to .

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Geoff, Thank you for your review and we are glad you enjoyed your stay with us at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jya Penno General Manager

Loved the hotel. Location, staff, cleanliness all too good. Beautiful rooftop pool. Excellent variety of breakfast. Accessible to the beach, has a good mall and cinema in the vicinity. Reasonable. Thank you best western

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Tasneem M, Thank you for your review we appreciate your feedback and are delighted that you enjoyed your stay at BEST WESTERN Patong Beach, we look forward to welcoming you back again in the near future. Kind regards Jay Penno General Manager

Lovely stay at this hotel has first class service very friendly staff Excellent location walking distance to everything, close to all shopping, nightlife and restaurants. Rooms are an excellent size , very clean and uptodate. Looks brand new in all parts of the hotel . The foyer is very welcoming and reception is very quick and efficient. Would definitely stay here again

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear 352Glenys, Thank you for your kind review and we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Regards Jay Penno General Manager

great location clean rooms excellent & very helpful staff. centrally located to walking distance to beach, shopping & restaurants. rooftop infinity pool great bonus & place to relax after a busy day..

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Luke o, Great to have you back again and once again glad you enjoyed your stay at BEST WESTERN Patong Beach, look forward to catching up on your next visit. Kind regards Jay Penno General Manager

The hotel is located in the middle of Patong and ideal if you want to go out and want to feel the vibe of Patong. It has an outdoor restaurant with excellent Thai Food and friendly waiters. The rooftop pool is nice.

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear aroundtheworld0001, Thank you for your review we are glad you enjoyed your time in Patong and at BEST WESTERN, we look forward to welcoming you back to the hotel in the near future. Kind regards Jay Penno General Manager

the best value in patong the staff all over hotel were great made the stay well worth it .room always spotless pool very clean and well kept. internet in my room was fine .Really well run thank to a great staff only slight thing to change is what everyone is saying breakfast needs more english style food .thanks staff great stay

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Allan J, Thank you for your review and you feedback re the breakfast is well noted, we look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager

Stayed here for 12 nights. Staff were fantastic, they looked after us extremely well. Had full understanding of English so communication was easy. I will certainly go back to this hotel the stay was really good, The pool area is great and well serviced with plenty of shade cover if required. Just need to watch for the poles supporting some covered areas as they are quite low as easily walked into

BW_PatongBeach, General Manager at BEST WESTERN Patong Beach, responded to this review
Dear Michael W, Thank you for your review and we are glad you enjoyed your stay with us, as I am 6'4'' I feel your pain as far as the structure that covers the bar at pool side is concerned as I have also cracked my head on it as well, unfortunately there are height restrictions in regards to structures on roof tops so that is why it is at that level. It is never an issue if you are from Asia as they clear it by a long way but us tall Australians have to watch out......We look forward to welcoming you back to BEST WESTERN Patong Beach in the near future. Kind regards Jay Penno General Manager