Best Western Plus Hotel Pflugerville Inn & Suites,  Pflugerville

4.5/5  - based on 87 guest reviews.
16101 Impact Way, 78660, Pflugerville, United States - See map
+1 512 600 3300 +1 512 600 1961

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 87 traveler reviews
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The Best Western Plus® Pflugerville Inn & Suites is a great pick for business travelers arriving at the new Austin Executive Airport, or families visiting for soccer games, school sports or family. Guests will enjoy competitive prices and a welcome touch of home, such as our famous complimentary full hot breakfast. This is served every day and includes hot eggs, pancakes, breakfast meats, a wide selection of fruit, cereals and breads, to get your day started with a smile. Our friendly staff members are happy to offer recommendations to events, shopping, and restaurants in the area. We are located right in the backyard of the Music Capital of the World, Austin, Texas. There is always a wide variety of great music playing for your entertainment. If you are an outdoor or water person, you can enjoy more than seven lakes within a 30 mile area. Come to do everything or simply relax by the pool and read a book. The Best Western Plus Pflugerville Inn & Suites has it all for our guests enjoyment.

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Room 1

Guest reviews


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based on 87 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
58
Verygood
 
14
Medium
 
9
Poor
 
2
Horrible
 
4
Business Business 16
Couples Couples 22
Family Family 39
Friends getaway Friends getaway 7
Solo travel Solo travel 2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Pflugerville Inn & Suites,Pflugerville
  • 5
    « Impressed! »

    Rooms were larger than most, very comfortable and clean. The hotel is pet friendly, which is great, but one evening there was a dog barking for over an hour while his people were out :( Overall great hotel!

    5
    « Nice place »

    Worth the price for the stay. The bed was extremely comfortable, the pillows perfect. The room was very clean. Customer service was great. It's a little out of the way, but lovely stay overall. I recommend this place.

    4
    « Check the Room »

    Found the front desk representative lacking in understand and experience on resolving problems. Room as not checked for defects, so a problem popped up around 8 pm, reported the problem but front desk staff was not able to resolve the problem.

    3
    « newer hotel »

    Hotel is newer and rooms clean with wood like floors. The front desk was ok, some better than others, I wondered if some are new employees. The breakfast was average for best western . The oatmeal was watery, fresh fruit was apples, oranges and bananas. There was yogurt, eggs, bagels , bread etc.. You can make your own waffles. The coffee was average .

    1
    « Avoid if you require sleep »

    Book this hotel to have a short early morning trip to Austin airport. Front desk staff was discourteous, did not greet us and just said "are you ready to check in?" I requested a room on an upper floor but was told the computer showed only a room on the 1st floor was available. The room was directly behind the elevators & the guest door back entrance. That door slammed constantly late into the night. We heard doors slam down the hall all during the night. Apparently there was some type of loud cleaning equipment being used during the night as well. The wall in the room was so thin we heard the person in the adjacent room snoring! We didnt sleep at all! It was awful! Needless to say we were up & out of there in the predawn hours. Additionally for a newer property it was not very clean! The floors in the room were dusty and scuffed. The bathroom floors were not clean and the sink was gross; the overflow in the bathroom sink had mold growing in it. This property has alack of management problem, from its front desk staff to cleaning crew. If you need a gois night's rest in a clean environment, go elsewhere.

    5
    « Great Hotel! »

    The staff - from the receptionist to the breakfast lady - was extrememly friendly and welcoming. The room was very clean, the bed super comfy; and there were a lot of breakfast items to choose from in the morning. Would highly recommend it!

    5
    « Nice, Newer Hotel »

    Great, newer hotel; Large, comfortable room. Nice breakfast. Staff was friendly and helpful. The only negative was every time I tried to visit the pool and especially the Hot Tub, the place was packed with families and LOTS of loud, screaming children! I could not relax there and had to leave.

    5
    « Honest, clean, newer »

    We left 4 items hanging in the closet. We called 2 hours after we had left. The General Manager, Jann answered the phone. She had our items recovered and shipped to us (our expense, of course). The place was clean, friendly, newer and I am thrilled with the honesty! Close to Austin

    5
    « Great Hotel »

    We have stayed at this hotel a couple of times and will keep going back there as we make an annual trip to Pflugerville. It is clean and the price is right. The staff is friendly and willing to work with you if you have any issues.

    4
    « Beautifully decorated »

    I stayed here with my daughter for a soccer tournament. The location is a little distant from the main restaurants & shopping (10 mins). But it is off the freeway so easy access. There really is nothing to eat around the hotel and the hotel does not have a restaurant either. They do have a free continental breakfast and high priced snacks for purchase in the lobby. The hotel decor is very new, modern and attractive. Everything is very stylish and comfortable. We stayed on the bottom floor. My only complaint was the level of noise. The ceilings are very high in the rooms and the floors are made of tile. This decor made the room very spacious and attractive however, it also made it very noisy. We could hear the guests upstairs moving around a lot--every thump & bump & maybe there was a child running back and forth as well? We heard this noise in the day and in the early morning (both times while sleeping). Yes-we took a nap during the day in between soccer games and the upstairs noise was nothing compared to the LOUD spanish speaking housekeeper!!!! This just ruined our pleasant room & daytime nap! She woke me up right out of my sleep. She was SO loud and I think she was either in the hall or the room next door. Or maybe their cleaning closet was near because she surely was either barking orders or having a very great convo while she worked. I wanted so badly to get out of my warm and comfy bed to open the door and please tell her to please quiet down but we only had such a short nap time that I just thought any minute she is bound to stop yelling or talking loudly. Im confident it was not guests talking because I heard doors opening and closing--going out into the hallway where most of the convo was going on & I only heard her voice-it was a not a 2 way convo. Im sure if the rooms had lower ceilings and carpet the noise would have been absorbed some. But this hotel needs to be aware that the noise does travel and have their workers be mindful of that. The front desk staff was friendly but it was not as quick as usual because there was a reservation problem in front of me so I had to wait for them to resolve that but it was not a long wait. Even though the hotel is gorgeous--I cant give it 5 stars when you cant get a quiet nap in paying $140 a night!

  • 5
    « Soccer tournament »

    Fifteen minutes from Round Rock Multipurpose Complex where soccer tournament was being held. Easy to access off the toll road. Quick check in/out process. 7 am breakfast both Saturday and Sunday accommodated our schedule.

    4
    « Austin Tx. »

    Flying threw Austin was a good experience and good location. The weather was not that great but the room made up for that got to get my work done and relax. Looking forward to coming back to this location for both work and fun time.

    5
    « Beautiful new hotel »

    Checked in very late and front desk clerk was so friendly and helpful. HUGE room and bath with nice sitting area and a good price. Great breakfast area with lots of choices. Hotel was very clean and comfy beds.

    2
    « Noisy hotel - had to sleep with ear plugs »

    This is a "new" hotel - they must have forgotten to put any insulation in the walls because it was noisy as hell! You could hear the people on ether side of the room...watching a football game a reacting loudly. Their kids were running up and down the hall. Calls to the front desks had no results. Breakfast was typical - little food value. Kids playing in the serving dishes with no parents around. I will not be going back- the manager offered me a half-price stay on my next visit, but I'll pass. This is a noisy hotel with poor food choices for breakfast.

    4
    « Good Hotel, but quiet please. »

    The location was perfect. The hotel is fairly new. The front desk were outstanding, The breakfast food was good. But quiet please while sleeping.The area has a lot o offer considering it's very near to Austin. Our stay was the dreary considering it was January. The weather was wet, so that been said our visit keep us in the room till noon. But the cleaning staff made resting before our sightseeing almost miserable. They were entirely loud both days of our stay. Their conversations could be heard in the entire hallway of the floor. Now, enough of that. The layout of the hotel is unique and very modern. The hotel looks very well maintained and clean considering. The breakfast was in my opinion Ok; It was not what I thought it would be reading the reviews, but some of the food was tasteful. The highlight to me was the large park within 200 feet, and the lake across 130 which is only five minute drive. Nice lake an area. the community was very nice and some the people are friendlier than I thought they would be. This location is great with plenty of commercial and family own restaurants. I will be visiting and staying here again even with the morning chattering. "No offense", But Nice place to stay.

    4
    « Pflugerville Best Western Plus »

    This was our first stay here. Its a new construction and very modern. Had a hickup on price, I booked via phone over a month before our stay. Last week I noticed a price drop and called to get lower rate. I was assured my reservation was updated, but I never got my new rate. Night before checking in, I got worried and called....they had me a a higher rate than I orig. booked...they again said I would get lower rate, and send new confirmation with new price...got it! At check in, staff was very friendly, but they had computer issues and could not confirm my rate...hummmm. Came down later and confirmed my rate (at the lowest rate). They did upgrade our room to suite since we are platinum members of BW. Room was outstanding. I was concerned about noise since there was a LARGE group of pre-teens girls there soccer (Players). No a sound was heard. We were on 3rd floor. Bed was difficult for me....very hight off the ground and I felt like I needed a step stool to climb into bed. Also, it was not comfortable for me, way to hard. Bathroom blew me away....wall mirror had built-in LED lighting boardering it....cool. Walk in shower was wonderful. Has a glass shower door. Shower head was unique....a detachable shower wand plus a stay in place shower ring/head. Room was very nice, super large. It had a huge TV. Refrigerator, microwave. The Kurig coffeemaker in the room did not work. Would turn on, but not brew, so early morning coffee in PJ's.....booooooo. Couch was large (but extremely hard). Also had desk with desk chair (which was very bouncy and springy....don't lean back in it, you'll wind up on your head. I do not recommend breakfast....eggs were fake, and they had no biscuits, gravy, oatmeal. Pasteries were not good at all. They had waffels that you make yourself and link sausage which was OK. They offer Community coffee, which with enough sugar and flavored creamer is drinkable. I think next time, we'll plan on McDonalds or Jack In The Box breakfast.

    3
    « Beautiful Hotel, Miserable Stay! »

    I was tired I grant you that and I was late checking in. The front desk were typical, snotty Austin Area young people who could have cared less if I was there. This is a beautiful, hotel, super clean, new, but don't let this façade fool you.. The room; however, is flawed in its design and amplifies the smallest of noises. I've probably never saw a bed that was so low to the Floor. The misery to me was the screaming, slamming doors, running, jumping and ball playing upstairs till 2:30 am, guess its not the hotels fault, but is was miserable and the room design exaggerated the noise. Not a good place to rest, a hellish event for sure. Oh and the happy girls upfront, forget about help from them. The breakfast was ok, not special at all.

    5
    « New, very clean, modern and well-designed »

    Nice layout of bed, sitting area and bedroom. Very nice flooring and surfaces (no carpet Thank You). Modern but didn't fall into the new associated trap of no place to store your things. Liked the fact that it was quiet and had a good-quality breakfast as well

    5
    « Nice clean comfortable rooms love the area »

    I recommend this location to anyone always come here for business and family pet friendly really clean quiet love the manager very nice kind lady the staff is very kind friendly my family loves this location

    5
    « Great Stay »

    We had a fabulous stay, the staff was friendly and efficient. Check in and check out were a breeze. The room was clean and well appointed. The bed was exceptionally comfortable and probably the best quality I have slept on in years.

  • 5
    « my time at BW »

    It was awesome, i could stay i would just rent the room to live in lol The room is very modern and location was perfect Very high ceilings noise was minimal, felt like i was in a upscale apartment breakfast was very good as well and staff was friendly

    5
    « Great HOTEL »

    Truly enjoyed our stay. It was just for one night. The day before Thanksgiving. It was clean. We had a beautiful room. Surprised that there was a gym so if I wanted to get a quick workout before breakfast I could :) Great amenities and food.

    3
    « its okay »

    This is a really nice property, but it is being poorly run. Our toilet was stopped up, no one could help. Our TV did not work, no one could help. No one really seemed to care about our problems. This hotel needs a good manager.

    4
    « Might come back »

    Pros: Pleasant staff including cleaning staff (which is rare for me), great design of exterior and interior, nice amenities, pleasant atmosphere, clean rooms, added safety features - low hanging Emergency Exit signs, quiet location, good breakfast options, on-site gym, nice suites, safe area, great deal. Cons: TV remote difficult to work with - not intuitive, had to re-sign into WiFi login page on same phone multiple times a day, was charged a pet fee when I brought no pets (cleared it though), Air conditioner made creepy sounds.

    5
    « Great customer service »

    I had a graduation party for my daughter at this hotel and it was a great experience. The staff was wonderful and it was a great venue. I would highly recommend booking private parties at this location.

    5
    « I'd stay here again for sure! »

    The staff were wonderful! We needed a bed for a toddler, but they didn't have one on the property. Michael and Robin took great care of us though. Robin (Mgr) bought a pack & play and sheet and even a baby blanket. It was already set up in our room when we checked in. Then when we checked out she gave our toddler a coloring book and crayons for the plane. Outstanding customer care!

    5
    « Best Western Plus Pflugerville Inn and Suites »

    Hotel was beautiful, loved the wood floors, size of room and cleanless, enough outlets for electronics. Staff was wonderful, our whole experience was great. Morning breakfast had several differenct choices. Tables, floors and counters which contained the food was clean and always being refilled

    5
    « Incredible Staff »

    Incredible staff, clean and beautiful hotel! I am usually a Marriott or Hilton devotee especially with Business travel, this was an eye opening experience for me!!! Best Western is certainly a new force on the scene - beautiful decor, kind and helpful staff, great free breakfast, huge rooms, comfy beds and bedding - can't say enough great things!!

    5
    « Passing through »

    We had been in San Antonio for a baseball tourney and didn't feel like driving all the way home. Stopped at this BW. Beautiful hotel. Stayed in a suite. Loved the non-carpet floors. Only negative was the sleeper sofa ... very uncomfortable. With the very nice amenities , an upgrade on the mattress on the sleeper sofa, would sure be nice.

    5
    « Great stay :) »

    The hotel was very modern, nice and clean. The bed was a little harder than we're used to sleeping on but still comfy. The room was very large and spacious as well as the bathroom and shower. I would recommend this spot

  • 4
    « Business Stay »

    Stay a week at this hotel. Really nice place! Breakfast could use a little improvement though. Rooms need a rug or some carpeting hardwoods make rooms kind of loud. Staff is very nice and helpful. Would stay here again!

    4
    « Very Good...But »

    It was one of the best hotels in which I have stayed but the beds are so hard, I should have slept on the floor. They advertise 'pillow soft' but that is a misnomer. I simply cannot stay in Best Westerns anymore because I need my rest when I travel.

    5
    « this BW Rocks »

    We have stayed in a lot of BW but this one is miles above the rest.Suite layout , bathroom with bodywash & lotion dispenser on wall, wall lights by bed, and bed very comfortable.We will differently stay here again.

    5
    « Super stay »

    I usually stay at reasonably priced hotels, but this one seemed like it was one of those high-priced hotels, but it wasn't! The room was big and comfortable...the bathroom was very spacious! It was like staying in a suite without the extra $$. The hotel staff was courteous and anxious to help with anything you needed or requested. The desk clerks were so friendly and wanted to do what ever it took to make us comfortable. They loved my dog and that was enough to encourage me to want to stay at that hotel every time that I go back to Pflugerville. The breakfast was extremely nice...scrambled eggs, bacon, sausage, oatmeal (already made) and all kinds of fixings to go with it, muffins, breads, croissants, juices, fresh fruit and lots and lots of coffee and even more! I loved this hotel and will stay there again!

    5
    « Austin Trip »

    The hotel facilities were very nice and the rooms were very spacious. We had a great experience with all of the hotel staff. The hotel was very centrally located to where our baseball tournament was being held as well as to restaurants and shops.

    5
    « Great place! Especially for pets. Very pet friendly! »

    If you're traveling with pets, this place is great! Up to 80 lbs on dogs and up to 2 dogs. It's hard to find a nice hotel that allows over 50 lb dogs. Also, full HOT breakfast!!! Comfortable beds, nice grounds outdoors to walk your dogs, free wifi, really nice staff. They were so great during hurricane Harvey. Such a blessing!!!

    5
    « Excellent »

    Our stay was very relaxing. The room was clean and location was close to our son's home. Breakfast items were good and I would recommend Best Western Plus to anyone. The beds were comfortable and we plan on returning on our next trip.

    5
    « You WILL want to stay here! »

    We couldn't have been more pleased with the friendliness of the staff and cleanliness of the hotel. You wouldn't believe breakfast... it was outstanding. They even had delicious waffles in the shape of the state of Texas with a heart in the middle as well as "BW" in the heart. The breakfast wasn't just a continental breakfast... it was a full service breakfast. The bed and pillows were so comfortable. We slept very well. We even had to put our "My Pillows" away because their pillows were so comfortable. When you visit Pflugerville, TX, stay here. The EXTRAs the hotel had in the rooms were great - containerized lotion and soap on the walls as well as shampoo and conditioner in the shower on the wall. Shower was easy to get into as well. We LOVE this place. You will too!!!

    5
    « great room »

    recommended highly, lovely place and staff. breakfast included enough choices but meat and eggs were cold in their warming pans, still great place and location Good restaurant nearby is El Rincon, fabulous mex food great prices. Don't get on that toll road which is only about 5 miles and seems like a good way to avoid traffic light. It is a private toll and EXPENSIVE and not worth saving the time.

    5
    « Motorhome unexpected repair »

    Needed a place to stay while the motorhome was being repaired and the location needed to be close to family. Did a search a found this great hotel with a great price and value. The hotel was perfect and had a great experience.

  • 4
    « Great location! Minutes from food and Typhoon TX »

    The location is kind of secluded in a business park giving it an element of safety . It is minutes from food and the water park and a nearby lake is just around the corner where you can rent kayaks and let the kids play at the park. The breakfast is good and the hotel is new and clean. I would return.

    5
    « Very nice, pet friendly and great prices! »

    We stayed in a king suite on a Friday night with our two small dogs and loved every minute of it! Our room was spacious and well appointed, with a large bathroom and a comfortable bed. The staff was very friendly and accommodating. We got in late and purchased a few items from their pantry and had a terrific breakfast in the morning. We'd never stayed at a Best Western before and chose this one because it was the only pet friendly hotel near our destination and we were very pleasantly surprised. The couch in our room was hard as a rock, but otherwise the room was terrific and the value of the room for the price was unbelievable! We'll definitely look for BWP hotels on all our future trips!

    5
    « Great place »

    This was a great place to stay clean rooms great breakfast. Everyone was nice and friendly . It was convenient to tollway no traffic and go to airport and other places to visit . Running out of things to say now didn't know it would be this long

    5
    « Beautiful Hotel! »

    This is a newer hotel, but it was hands down one of the best hotels I have stayed in. Check in was fast and easy. Love the wood flooring look in the room, beds were very comfortable and wifi was very fast and reliable. Continental breakfast was very good, they had a large selection to choose from and it was hot and fresh.

    5
    « location to big events »

    Getting to the formula 1 race track is so easy. straight shot on hwy 130. also downtown is easy to get to and do not have to pay downtown prices.You can uber from here to downtown and not have to worry about how to get back.

    1
    « Bed from Hell »

    This is a brand new hotel, which is to say that most of the roads around it are still under construction, making it a little tricky to get to. The room had the hardest, most uncomfortable bed that we have ever tried to sleep on. The couch and associated chair were also rock hard. The "modern" decorating was cheap and tacky. The AC shut itself off in the middle of a sweltering night. We were not offered any recognition for our "Gold" status, nor were we asked about out stay at check out. We stay at Best Western's all the time, but we will never stay at this one again.

    5
    « Incredibly impressed! »

    Blown away by the eloquent, new look of this Best Western Plus! Not only do they have incredible staff, but the hotel itself feels like a 5 star resort when you walk in! Well done Best Western! I will definitely be returning and recommending!

    5
    « Great experience, great staff! »

    We were delighted with our stay. The entire facility was lovely, clean and comfortable. All staff were wonderful, so welcoming and helpful. Couldn't have asked for a better experience and I would highly recommend this hotel.

    5
    « Gem of a Hotel »

    Top-Notch hotel with great amenities and outstanding employees. Very modern decor in room and throughout the hotel. Breakfast was delicious with many options to choose from. You will be 100 percent satisfied with this Best Western Hotel & Resorts.

    5
    « Excellent new hotel, a bit pricey however »

    Great hotel, just a little far away from any as semblance of a town ( coming from the east, Elgin ). I made one wrong turn onto Toll Road, my bad, ( very close to entrance of hotel ). No big deal, one exit and did it the right way the second time.

  • 4
    « Walls a little thin »

    Look, this is a new property, well located, safe area, nice staff and rooms were fine. Like many newer chain-type hotels, it was constructed for profit which is fine. But, this does result is loud hall sounds, door slamming and hearing footsteps above. Overall, for the values, it is fine.

    5
    « New, clean, and friendly staff »

    Have stayed here several times; they had some opening problems but last time was very good. They have a nice breakfast assortment. Needs to put a towel rack next to the tub. The rooms were large and had both frig and micro.

    5
    « Very nice, new hotel for a great price »

    I stayed here for 4 nights following a surgical procedure. My companion and I went the day before check-in to ask if checking in early would be OK since I would be coming directly from an outpatient procedure and hoped I could get settled in the room without having to wait for a 3 pm check. Jann, the manager, checked and assured me that would be no problem. The staff are courteous and the hotel is immaculate. We sat out by the pool one day and enjoyed some of the Austin sunshine. There are lots of options at the included breakfast - something that is sure to work for varying tastes. The hotel was quiet, the rooms really spacious and nicely decorated. We had a refrigerator and microwave hidden in the dresser/TV stand. I've never stayed in a hotel that wasn't carpeted - I didn't mind it at all. Also, there is a really cool mirror in the bathroom that is large and rectangular with a rectangular light built into it. The lighting makes you look like a movie star. That ego boost was a nice bonus! Thumbs up for this hotel!

    3
    « Nice Look, New Feel, Could be a little cleaner but Worth Staying at in Pflugerville »

    I knew this hotel was new because it was built and opened a few months after I purchased my house. I came to rent the room to study for finals. Price deal was good, front desk staff and management upon check in were nice, even though someone accidentally canceled my booking, honestly things happen but they made it right, got me an upgraded room because that is all that was available. The hard floors are a good look but noise carries. I was on the 3rd floor I sure hope my regular walking wasn't bothering anyone bellow me. As others have said, the AC unit is loud but not horrible. They are going to allow me to check out a little later so I can finish my finals and they were very accommodating with that and letting me have a couple extra coffee pods for my room. The Wifi was great speeds, not slow like some of the expensive hotels out there. The things that made me rate average were: 1) The floors were very sticky when I walked in. When I took my shoes off, my socks were stuck to the floor. I had to wipe it up with a washcloth from the bathroom. 2) The beds in the suites are pillow top? They were really hard, probably because its brand new and they make these beds to last. Not horrible but hard. 3) The reason that made me leave this review is the housekeeping staff.. they blare the music while they are cleaning. I do the same when I clean, just at home. I understand they might have the least fun and engaging job so I like that they can listen to music because people should be able to have the best working conditions possible but as others said, maybe headphones is the best option. It was hard to study and sleep. It was loud, it wasn't just the noise carrying hallways and hard floors to carry the sound. Just some feedback. I would still recommend this hotel to anyone coming to Pflugerville. We like having people visit our city. I know I will be back. Oh and the breakfast, it was good. Equal to a breakfast you would get at a Marriott Courtyard or Marriott Fairfield Inn 100%.

    5
    « Excellent staff »

    Had problem getting in room but staff on duty skillfully handled situation. Would not have a problem staying at this Best Western in the future. The desk attendant was well knowledge in how to handle the situation.

    3
    « NICE HOTEL BUT CENSORED AC W/O OVERRIDE »

    This is a nice hotel with an accommodating, friendly staff. My only concern is the censored AC and not being able to override it. If a person is hot natured or going through menopause the AC being censored will present a challenge.

    5
    « Fabulous new hotel in Pflugerville »

    We are enjoying our stay at this new hotel and were greeted with friendly and helpful service. Our room is large and comfortable. Breakfast was great. The large shower recess has adjustable shower head and big fragrant soap bars. Nice chaisse lounge and foot rest in the bedroom to watch tv and the study desk and executive chair is great too. Microwave, refrigerator and espresso coffee maker in the room.

    3
    « Nice Hotel Bad Location »

    Nice hotel but terrible location, a lot of new construction in the area. Nowhere to eat nearby nothing to do. I'm an elite member and Wasn't offered free drink upon arrival or a room upgrade. The rates are constantly changing and unreasonably high for the area.

    2
    « Dissappointed »

    For being a fairly new hotel and a BestWestern Plus I expected it to be more comfortable than what it was and have fewer problems than we experianced. With a few improvements and maybe houskeeping staying a little later to help with rooms and will be a great place to stay.

    4
    « Modern hotel in Pflugerville »

    This is a lovely modern hotel, albeit in a growth area with construction all around. The scenery is a FedEx warehouse and another hotel under construction. However, this location is very good access to Pflugerville, Round Rock, Austin, Centex area.

  • 5
    « AWESOME QUALITY »

    Best quality I have ever seen for that price!! Rooms were spotless service was amazing and they even corrected an error for a few cents overcharge that I hadn't realized! Very likely to recommend this place!

    5
    « GOOD LOCATION FOR OUR NEED »

    COTA! 15 mins away for the shuttle bus, 20 min into Austin SOCO! No traffic, but the mail tolls do get annoying. 2 mins from Hawaiian Fall and Out N In burgers!! There was also a cute shopping center in case you needed to get a change, Heb was also near by.

    5
    « Had a blast »

    The staff is amazing here. The rooms couldn't be any more perfect. Can't wait to return. Ive never slept so soundly. However at checkout time the maids have no problem treating u like old news. Ill be back just wont ask for a late check out

    5
    « Spartan but affordable and comfortable »

    Staff & amenities are top notch For us the location was very convenient between family in Pflugerville and the wedding activities in Liberty Hill. I-130 and other connecting freeways made travel easy.

    5
    « Great stay, thanks Pflugerville BW! »

    Clean rooms, friendly staff and breakfast included. Traveling for business as a woman, safety is a priority, and I had a very comfortable stay. This is a fairly new facility and decorated nicely, the beds/pillows were great, the cleaning staff always left my room looking great.

    3
    « New and clean but annoying »

    A new facility with modern decor and clean rooms. We were very impressed upon arrival and really wanted to like the place but our enthusiasm was dampened by an accumulation of small annoyances. To start, the mattress padding bulged in the middle which made you feel like you are sleeping on a slope. The rooms have hardwood floors and no wall baffling. This causes every little sound in adjacent rooms and/or hall to echo and reverberate throughout the entire wing. Add to this that the room doors tend to slam if not guided closed (which no one does) and you have a recipe for no sleep. Also, the bathroom sink could not be turned on full force due to the mirror obstructing the faucet handle. And worst of all, the toilet roll dispenser had tab stops that prevent you from tearing off more than three sheets at a time. I would have a hard time recommending this hotel.

    5
    « Very nice and clean. Staff very pleasant. »

    It was 100% what I paid for and left feeling value met and even exceeded what I paid. The simple things make me happy and the oatmeal was amazing. Steel cut and wasn't thick and nasty (a hotel norm). This may seem simple but when someone goes out of their way to enhance the little experiences then the big ones are probably second nature. Oh and that cool light thing behind the bathroom mirror...now my wife wants one....THANKS FOR THAT! Staff was very nice.

    5
    « Very Nice Hotel »

    The hotel was very nice and the rooms were huge. The staff was very friendly and helpful during our stay. They made the Wi-Fi very easy to logon. Breakfast was better than the usual danishes and toast.

    3
    « Noisy facility »

    The hotel is new, clean and well decorated. On the surface, it would have been a pleasant stay. However, there were two problems that would prevent us from staying here again. First was the lack of sound proofing throughout the hotel. The hallway traffic was amplified into the rooms. This lasted throughout the night. (I think a security patrol was going through the building all night long. This is a plus, but the slamming stairway door was distinct in the room and kept us awake.) The second problem was with the AC. When it would cycle off, there was a sound similar to a loudly meowing cat, or a baby's wail. This happened each time it cycled off -- around 48 times during the night. These two problems are not fixable, and so we will not likely repeat our stay. It's a shame, because on first appearance it is a lovely place.

    5
    « Wedding trip »

    My brother was getting married and we needed some where close and reasonably priced. We really lucked up on this location. It was really new and nice. The slight disappointment was the breakfast. The bacon didn't seem cooked completely and it was greasy, the oatmeal was runny and the eggs were cold. However, very good variety and staff.

  • 5
    « Son's Marriage »

    Clean, new, good breakfast. We stayed during a youth sporting event and the kids were a little noisy at times. Walls a little thin. No reflection on the hotel. I would definitely stat at this hotel when I travel in this area again. I am pleasantly surprised at the upgraded quality hotel Best Western has become. I appreciate the new reward system.

    5
    « Brand new and comfortable »

    This hotel is brand new and in a convenient location in between Austin and Round Rock. Not much traffic either which is definitely a plus in the Austin area. The pool is small, but we did not use it so it did not matter. The breakfast was outstanding by most motel standards. The bed was comfortable and the shower was great, too!

    5
    « Excellent Stay »

    This we our first time using this hotel and must say, what an awesome place. You can tell it's a new hotel and I have stayed at other Best Western but this layout is just absolute grandeur The rooms are very spacious and the Beds are just great ? hit the bed and was out like a light. Also, very friendly staff.

    4
    « So so stay »

    Staff is great best part of this hotel. Bed great. Bath has no tub so if that is a must look else where. A/C was loud! Had to turn it to fan only to sleep. Breakfast is a Best Western style breakfast which is decent. Grab a room on the third floor to avoid the noise from people above walking.

    4
    « Great stay!! »

    We stayed here on our 3 night excursion to Austin/Pflugerville. It's located just north of Austin off the toll road. The hotel had been open 3 weeks prior to our arrival. Super clean facility! The beds feel stiff at first but I slept pretty dang good on them surprisingly. Couch sofa bed is not so comfy. But hey, never seen one that was. The walls are super thin. In the morning if you're wanting to sleep late beware. You'll hear every conversation, kid screaming, people laughing as they go down the hallway. Could be we were by the elevators that made it more noticeable. Best to stay away from the elevator and on the third floor to avoid the sound of stomping feet. Breakfast is pretty good for continental. Waffles, eggs, bacon, sausage, cereal, fruit, coffee and juice. Eggs and sausage prepared differently each morning. The showers lack the pressure we were hoping for. There's plenty of water pressure out of the faucet but not the shower head. The bathroom is spacious. We had a couple of hiccups with the bathroom. The exhaust fan didn't work so with 5 people you can just imagine. Our last night there the toilet clogged and the front desk had no plunger. They offered to move our room but it was 1am and kids were asleep. Just when I was ready to go to a store and buy one, the guy was at the door with a plunger! Problem solved. Overall it was a good stay for the price we paid on Hotels.com. I think the rates were about even on Best Western's general rates though.

    1
    « Very bad beds »

    Beds are super bad, also colling sucks. A Lot of problems with bathroom. If you want to save money this is very cheap hotel, however do you will get what you paid for. Very bad quality and experience. If you plan to use sofa bed this is the worst bed u will ever have

    3
    « Nice rooms, poor service »

    Long check in, messed up process, and believe it or not they even gave me a room that someone else was already there. Oops...So much for safety and security. No restaurant , so get your food or have a car. The rooms are actually first class, it looks like a brand new hotel. It's a pity since if they could do better with service this could have been an outstanding place.

    5
    « BEAUTIFUL »

    Beautiful hotel with amazing staff. From the second I walked in to the time I left; all the staff was friendly and helpful. Breakfast was great and all amenities were fantastic! Comfy bed, pillows, and soft towels! Very close to highway and lots of dinner choices nearby. Pool was a fun bonus!

    5
    « Wonderful, new hotel »

    We needed a room for the night to take a break from a long trip. Elijah at the front desk was professional, friendly, and accommodating. Our suite was very clean, modern, and large. All amenities one would need for an overnight stay. Breakfast the next morning was hot and plentiful. Highly recommend!

    5
    « Mom »

    Stayed first night they opened. Comfy beds, love the high ceilings! Manager and staff were very welcoming. Enjoyed seeing the manager jump in to assist with breakfast and walking around talking to her guest. Will definitely stay again when in the area.

 

Getting to the hotel ...

All directions
·From: Dallas. Take Interstate 35 South to 130 south (Toll)then take exit No. 431 Pecan Street, turn right onto Pecan Street, and then turn left on Impact Way. The Best Western Plus® Pflugerville Inn & Suites is on the left. ·From: San Antonio. Take Interstate 35 North to 45/130 Toll Exit Pecan Street(exit no. 431), turn left onto Pecan Street and then turn left on Impact Way. The Best Western Plus® Pflugerville Inn & Suites is on the left. ·From: Downtown Austin. Take the I-35 North Exit/272 FM 1825/Wells Branch and turn left at light. At Pecan Street turn left and follow it approximately 7 miles. Just before 130 Toll Road and just past NEMP Park, turn right onto Impact Way. The Best Wester...

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