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Best Western Plus Hotel Pflugerville Inn & Suites, Pflugerville

4.5/5  - basé sur 95 notations.
16101 Impact Way, 78660, Pflugerville, United States - Voir l'itinéraire

Le Best Western Plus® Pflugerville Inn & Suites est idéal pour les voyageurs d'affaires qui arrivent à l'aéroport Austin Executive, ou les familles en visite pour assister à un match de football, à des événements sportifs scolaires ou à une réunion de famille. Les clients apprécieront nos prix compétitifs et nos attentions, comme notre célèbre petit déjeuner chaud, complet et gratuit. Celui-ci est servi tous les jours et inclut œufs chauds, crêpes, viandes, un large choix de fruits, céréales et pains, pour entamer la journée du bon pied. Les aimables membres de notre personnel se feront un plaisir de vous recommander événements, magasins et restaurants de la région. Nous sommes situés juste à côté de la capitale mondiale de la musique : Austin, au Texas. Il y a toujours un bon concert. Si vous êtes amateur de grand air ou d'activités aquatiques, vous apprécierez les lacs (plus de 7) dans un rayon de 48 kilomètres. Venez pour tout faire ou simplement pour vous détendre au bord de la piscine et lire un livre. Le Best Western Plus Pflugerville Inn & Suites a tout ce qu'il vous faut pour un séjour agréable.

Best Western Plus

Hotel Pflugerville Inn & Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 95 voyageurs
Note attribuée
Excellent
65
Très bon
15
Moyen
9
Médiocre
2
Horrible
4
CONSULTEZ LES AVIS POUR
En couple En couple
23
En famille En famille
45
Escapade entre amis Escapade entre amis
7
Professionnel Professionnel
16
Voyage solo Voyage solo
3
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Contemporary Hotel with Southern Hospitality"

5
23/08/2018

First of all, this hotel is lovely, inside and out. I loved the clean look of the wood tile flooring, and the overall style was beautiful but also welcoming. From the get-go we had a wonderful night's stay. At check-in, the receptionist asked if we had any preference to room. When we said no, she informed us that a children's church camp was staying that night in the hotel, so she was going to place us on the 3rd floor, away from the pitter patter of tiny feet up the hallway. It was a welcome insight and made for a relaxing, and quiet, night.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for your kind review, we will share with our staff. We hope to see you again soon when you travel in our area.

"Nice, roomy, and clean"

5
20/08/2018

This was a very nicely kept hotel. The beds were comfy, the sofa couch came in handy, and the rooms were clean and spacious. Perfect for a family of 5. The breakfast was nice and sufficient and the coffee was very good. The pool is a bit small, but it was good enough for us to enjoy.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for your review Angela. We are thrilled to see you enjoyed your stay. Please come see us again when your are in the area. Yours in Hospitality!!

"Family Reunion"

5
17/08/2018

We loved the decor of the rooms and they were very clean. The staff was very friendly and helpful. The breakfast was very good, eggs, bacon, sausage, waffles, cereal, oatmeal, juice coffee, yogurt, fruit, muffins, donuts. etc. all in a nice size breakfast area. There is coffee in the lobby at all times. The lobby décor is very nice with plenty of seating areas, as well as computers.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you!! It was a pleasure having your family! Hope to see you again soon..

"Excellent stay! "

5
28/07/2018

Just wrapped up an excellent 3 night stay. Our daughter lives in town and this is a perfect spot for travelers. New, modern, clean with large rooms, large bathroom well stocked with hygiene products. Nice daily breakfast with hot and cold items. Best feature of this hotel is the super friendly and helpful staff - we requested a room change and the staff was very accommodating. We also requested an early check-in for our son who arrived 2 days later and again, the staff was very accommodating. Hospitality and front desk staff - especially Hannah and Cache, thank you so much!!! So refreshing to be greeted, treated with respect, offered additional assistance, made all the difference and the reason why we will definitely stay here again next visit to Austin, which will be soon since our daughter lives here. Thank you, well done!

"Good Deal"

5
21/07/2018

My family and I spent one night at this hotel. We arrived past midnight and check in was quick. The hotel is clean and modern. We stayed in a king room and it was spacious and clean. The beds were ok. A little firm for me but slept comfortably none the less. The thermostat worked well. Breakfast was ok, it consisted of eggs, Canadian bacon and potatoes. Along with make your own waffles, muffins, cereal, and oatmeal. We enjoyed our quick stay here and would stay here again.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you so much for your wonderful comments! We were thrilled to see you enjoyed our staff and our hotel. Please come see us again when you are in area, as we would love to opportunity to welcome you back. Yours in Hospitality!!

"Luxury stay at budget prices!!!"

5
19/07/2018

Well maybe not exactly luxury but definitely above average accommodations for really good prices. Clean,modern and comfortable hotel. I love the fact that the rooms don't have carpet (except for a throw rug on each side of the bed)because carpet can get kinda gross. The only thing I noticed was that the walls were kinda thin. I could hear what was going on in the hallway, but it was just people coming and going and kids excited about being on a trip... nothing I couldn't deal with. Breakfast is included and even it was more than continental.. there was sausage,eggs make your own waffles, oatmeal, etc. But I just had delicious Community Coffee and a moist fluffy blueberry muffin... Amazing! I'll be back and will tell anyone that needs a room in Pflugerville to stay here.

"Very nice stay"

4
03/06/2018

Rented two rooms after spending all day at the water park. The plan was to go hang out at the pool in the evening. However, the pool was out of order. A little bit disappointing for the kiddos. Rooms were new, nice and clean. The bathroom was nice and spacious, beds were good and breakfast was so-so Would stay again at the right price.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
We apologize for the pool being closed, however a child decided to use it for a restroom and health code dictates the pool be closed for a minimum of 24 hours. Hope you will come visit us again!!

"family trip"

5
27/05/2018

I enjoyed staying in Pflugerville as it is where my family lives. I was glad to not be on the freeway .I would have liked to have a hot tub as the weather didn't help to use the pool. Maybe add a adult beverage service in the evening. The rooms are really nice.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to review our hotel! I will share your comments with our Team. Hope to see you again soon.

"Impressed!"

5
14/05/2018

Rooms were larger than most, very comfortable and clean. The hotel is pet friendly, which is great, but one evening there was a dog barking for over an hour while his people were out :( Overall great hotel!

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to give us such a nice review!! We hope to see you again soon!!

"Nice place"

5
12/05/2018

Worth the price for the stay. The bed was extremely comfortable, the pillows perfect. The room was very clean. Customer service was great. It's a little out of the way, but lovely stay overall. I recommend this place.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for your review, it is greatly appreciated

"Check the Room"

4
08/05/2018

Found the front desk representative lacking in understand and experience on resolving problems. Room as not checked for defects, so a problem popped up around 8 pm, reported the problem but front desk staff was not able to resolve the problem.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for your review. I will absolutely remind our staff about being more courteous to take care of issues. We hope you will come visit us again. Thank you Jann Tyler

"newer hotel"

3
06/05/2018

Hotel is newer and rooms clean with wood like floors. The front desk was ok, some better than others, I wondered if some are new employees. The breakfast was average for best western . The oatmeal was watery, fresh fruit was apples, oranges and bananas. There was yogurt, eggs, bagels , bread etc.. You can make your own waffles. The coffee was average .

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to review our property! We appreciate your comments, and hope you will come visit us again soon. Thank you Jann Tyler

"Avoid if you require sleep"

1
30/04/2018

Book this hotel to have a short early morning trip to Austin airport. Front desk staff was discourteous, did not greet us and just said "are you ready to check in?" I requested a room on an upper floor but was told the computer showed only a room on the 1st floor was available. The room was directly behind the elevators & the guest door back entrance. That door slammed constantly late into the night. We heard doors slam down the hall all during the night. Apparently there was some type of loud cleaning equipment being used during the night as well. The wall in the room was so thin we heard the person in the adjacent room snoring! We didnt sleep at all! It was awful! Needless to say we were up & out of there in the predawn hours. Additionally for a newer property it was not very clean! The floors in the room were dusty and scuffed. The bathroom floors were not clean and the sink was gross; the overflow in the bathroom sink had mold growing in it. This property has alack of management problem, from its front desk staff to cleaning crew. If you need a gois night's rest in a clean environment, go elsewhere.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I want you to know I appreciate your candor and I will share the comments with the Team. This will definitely be used as a training tool, in our effort to continuously improve. We hope to see you again! Yours in Hospitality Jann

"Great Hotel!"

5
19/04/2018

The staff - from the receptionist to the breakfast lady - was extrememly friendly and welcoming. The room was very clean, the bed super comfy; and there were a lot of breakfast items to choose from in the morning. Would highly recommend it!

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you so much!!! We look forward to seeing you again!

"Nice, Newer Hotel"

5
31/03/2018

Great, newer hotel; Large, comfortable room. Nice breakfast. Staff was friendly and helpful. The only negative was every time I tried to visit the pool and especially the Hot Tub, the place was packed with families and LOTS of loud, screaming children! I could not relax there and had to leave.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to review our hotel!! We look forward to seeing you again soon..

"Honest, clean, newer"

5
22/03/2018

We left 4 items hanging in the closet. We called 2 hours after we had left. The General Manager, Jann answered the phone. She had our items recovered and shipped to us (our expense, of course). The place was clean, friendly, newer and I am thrilled with the honesty! Close to Austin

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thanks so much!!! We look forward to seeing you again!! Jann Tyler

"Great Hotel"

5
21/03/2018

We have stayed at this hotel a couple of times and will keep going back there as we make an annual trip to Pflugerville. It is clean and the price is right. The staff is friendly and willing to work with you if you have any issues.

"Beautifully decorated"

4
21/02/2018

I stayed here with my daughter for a soccer tournament. The location is a little distant from the main restaurants & shopping (10 mins). But it is off the freeway so easy access. There really is nothing to eat around the hotel and the hotel does not have a restaurant either. They do have a free continental breakfast and high priced snacks for purchase in the lobby. The hotel decor is very new, modern and attractive. Everything is very stylish and comfortable. We stayed on the bottom floor. My only complaint was the level of noise. The ceilings are very high in the rooms and the floors are made of tile. This decor made the room very spacious and attractive however, it also made it very noisy. We could hear the guests upstairs moving around a lot--every thump & bump & maybe there was a child running back and forth as well? We heard this noise in the day and in the early morning (both times while sleeping). Yes-we took a nap during the day in between soccer games and the upstairs noise was nothing compared to the LOUD spanish speaking housekeeper!!!! This just ruined our pleasant room & daytime nap! She woke me up right out of my sleep. She was SO loud and I think she was either in the hall or the room next door. Or maybe their cleaning closet was near because she surely was either barking orders or having a very great convo while she worked. I wanted so badly to get out of my warm and comfy bed to open the door and please tell her to please quiet down but we only had such a short nap time that I just thought any minute she is bound to stop yelling or talking loudly. Im confident it was not guests talking because I heard doors opening and closing--going out into the hallway where most of the convo was going on & I only heard her voice-it was a not a 2 way convo. Im sure if the rooms had lower ceilings and carpet the noise would have been absorbed some. But this hotel needs to be aware that the noise does travel and have their workers be mindful of that. The front desk staff was friendly but it was not as quick as usual because there was a reservation problem in front of me so I had to wait for them to resolve that but it was not a long wait. Even though the hotel is gorgeous--I cant give it 5 stars when you cant get a quiet nap in paying $140 a night!

"Soccer tournament"

5
12/02/2018

Fifteen minutes from Round Rock Multipurpose Complex where soccer tournament was being held. Easy to access off the toll road. Quick check in/out process. 7 am breakfast both Saturday and Sunday accommodated our schedule.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Pflugerville, we appreciate your comments. We will share these with our staff, so that we can continue to have happy guests. Thank you

"Austin Tx."

4
11/02/2018

Flying threw Austin was a good experience and good location. The weather was not that great but the room made up for that got to get my work done and relax. Looking forward to coming back to this location for both work and fun time.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Pflugerville, we appreciate your comments and will share with staff. We look forward to your next visit.

"Beautiful new hotel"

5
10/02/2018

Checked in very late and front desk clerk was so friendly and helpful. HUGE room and bath with nice sitting area and a good price. Great breakfast area with lots of choices. Hotel was very clean and comfy beds.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for choosing Best Western Plus Pflugerville, we hope to see you again soon.

"Noisy hotel - had to sleep with ear plugs"

2
10/02/2018

This is a "new" hotel - they must have forgotten to put any insulation in the walls because it was noisy as hell! You could hear the people on ether side of the room...watching a football game a reacting loudly. Their kids were running up and down the hall. Calls to the front desks had no results. Breakfast was typical - little food value. Kids playing in the serving dishes with no parents around. I will not be going back- the manager offered me a half-price stay on my next visit, but I'll pass. This is a noisy hotel with poor food choices for breakfast.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
We are very sorry your stay with us was not up to your expectations. We strive for every guest to have a good experience. I will share these comments with our staff, so that we can be better. Thank you

"Good Hotel, but quiet please."

4
05/02/2018

The location was perfect. The hotel is fairly new. The front desk were outstanding, The breakfast food was good. But quiet please while sleeping.The area has a lot o offer considering it's very near to Austin. Our stay was the dreary considering it was January. The weather was wet, so that been said our visit keep us in the room till noon. But the cleaning staff made resting before our sightseeing almost miserable. They were entirely loud both days of our stay. Their conversations could be heard in the entire hallway of the floor. Now, enough of that. The layout of the hotel is unique and very modern. The hotel looks very well maintained and clean considering. The breakfast was in my opinion Ok; It was not what I thought it would be reading the reviews, but some of the food was tasteful. The highlight to me was the large park within 200 feet, and the lake across 130 which is only five minute drive. Nice lake an area. the community was very nice and some the people are friendlier than I thought they would be. This location is great with plenty of commercial and family own restaurants. I will be visiting and staying here again even with the morning chattering. "No offense", But Nice place to stay.

Jann T, General Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for taking the time to share your experience while staying with us. We strive for every guest to have a good experience. I will share your comments with our staff, so that we can be better.

"Pflugerville Best Western Plus"

4
04/02/2018

This was our first stay here. Its a new construction and very modern. Had a hickup on price, I booked via phone over a month before our stay. Last week I noticed a price drop and called to get lower rate. I was assured my reservation was updated, but I never got my new rate. Night before checking in, I got worried and called....they had me a a higher rate than I orig. booked...they again said I would get lower rate, and send new confirmation with new price...got it! At check in, staff was very friendly, but they had computer issues and could not confirm my rate...hummmm. Came down later and confirmed my rate (at the lowest rate). They did upgrade our room to suite since we are platinum members of BW. Room was outstanding. I was concerned about noise since there was a LARGE group of pre-teens girls there soccer (Players). No a sound was heard. We were on 3rd floor. Bed was difficult for me....very hight off the ground and I felt like I needed a step stool to climb into bed. Also, it was not comfortable for me, way to hard. Bathroom blew me away....wall mirror had built-in LED lighting boardering it....cool. Walk in shower was wonderful. Has a glass shower door. Shower head was unique....a detachable shower wand plus a stay in place shower ring/head. Room was very nice, super large. It had a huge TV. Refrigerator, microwave. The Kurig coffeemaker in the room did not work. Would turn on, but not brew, so early morning coffee in PJ's.....booooooo. Couch was large (but extremely hard). Also had desk with desk chair (which was very bouncy and springy....don't lean back in it, you'll wind up on your head. I do not recommend breakfast....eggs were fake, and they had no biscuits, gravy, oatmeal. Pasteries were not good at all. They had waffels that you make yourself and link sausage which was OK. They offer Community coffee, which with enough sugar and flavored creamer is drinkable. I think next time, we'll plan on McDonalds or Jack In The Box breakfast.

"Beautiful Hotel, Miserable Stay!"

3
22/01/2018

I was tired I grant you that and I was late checking in. The front desk were typical, snotty Austin Area young people who could have cared less if I was there. This is a beautiful, hotel, super clean, new, but don't let this façade fool you.. The room; however, is flawed in its design and amplifies the smallest of noises. I've probably never saw a bed that was so low to the Floor. The misery to me was the screaming, slamming doors, running, jumping and ball playing upstairs till 2:30 am, guess its not the hotels fault, but is was miserable and the room design exaggerated the noise. Not a good place to rest, a hellish event for sure. Oh and the happy girls upfront, forget about help from them. The breakfast was ok, not special at all.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Radraider, Thank you for taking the time to let us know about your experience. While I'm not happy to see your feedback, your candor is appreciated and will definitely be used for training purposes. I only wish we have had the opportunity to take care of your issues while you were still a guest in the hotel. Please feel free to reach out to me directly to further discuss your stay, as I'd like to see what I can do to make this right for you. Look forward to hearing from you soon! Your sin Hospitality, Robin H.

"New, very clean, modern and well-designed"

5
03/01/2018

Nice layout of bed, sitting area and bedroom. Very nice flooring and surfaces (no carpet Thank You). Modern but didn't fall into the new associated trap of no place to store your things. Liked the fact that it was quiet and had a good-quality breakfast as well

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Gail B., I was thrilled to see you were pleased with your experience at our hotel. We take pride in making every guest happy, every day ~ it sounds like we did just that for you! We look forward to seeing you the next time your travels bring you into the Pflugerville area. Until then, you have safe travels, Gail. Yours in Hospitality, Robin H.

"Nice clean comfortable rooms love the area"

5
28/12/2017

I recommend this location to anyone always come here for business and family pet friendly really clean quiet love the manager very nice kind lady the staff is very kind friendly my family loves this location

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear 383kelleys, Thank you so much for taking the time to let us know about your stay. We were thrilled to see your family loves our hotel and we look forward to seeing you again when you return to the Pflugerville area. Until then, you have safe travels and Happy New Year! Yours in Hospitality, Robin H.

"Great Stay"

5
18/12/2017

We had a fabulous stay, the staff was friendly and efficient. Check in and check out were a breeze. The room was clean and well appointed. The bed was exceptionally comfortable and probably the best quality I have slept on in years.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear texasartrocks, What a wonderful review!! Thank you so much ~ we love to see our guests have enjoyed their time with us. We strive everyday to provide a comfortable, clean, trouble-free, memorable stay and I am thrilled to see what did that for you. We look forward to seeing you the next time you are in the Pflugerville area. Until then, travel safely and Happy Holidays! Yours in Hospitality, Robin H.

"my time at BW"

5
16/12/2017

It was awesome, i could stay i would just rent the room to live in lol The room is very modern and location was perfect Very high ceilings noise was minimal, felt like i was in a upscale apartment breakfast was very good as well and staff was friendly

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Johnny M, WOW!! I was thrilled to read your compliments about the hotel, and even more excited to share this with the staff. We strive every day, to be better than our competition, and to create a memorable experience for our guests, and I'm so happy to see we did that for you. We hope to see you the next time your travels bring you to the Pflugerville area. Until then, you have safe travels, Johnny M. Yours in Hospitality, Robin H.

"Great HOTEL"

5
25/11/2017

Truly enjoyed our stay. It was just for one night. The day before Thanksgiving. It was clean. We had a beautiful room. Surprised that there was a gym so if I wanted to get a quick workout before breakfast I could :) Great amenities and food.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear 544sylviat, It was so nice to see your review and your kind words. We do our best ~ every day, for every guest ~ and it sounds like your experience reflects just that! We sincerely hope you'll come back to see us when your travels bring you into the Pflugerville area, as we would love the opportunity to welcome you back to The Best Western Plus Pflugerville Inn & Suites. Until we see you next time, travel safely. Yours in Hospitality, Robin H.

"its okay"

3
22/11/2017

This is a really nice property, but it is being poorly run. Our toilet was stopped up, no one could help. Our TV did not work, no one could help. No one really seemed to care about our problems. This hotel needs a good manager.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear gert1ElPaso, While I'm thankful you completed this review of the hotel, I was not happy to see some of the details of your experience. We do have management coverage 7 days a week, and oddly enough, I did not hear of these issues previously. If you'd be so kind as to contact us directly at the hotel, we would love nothing better than to make this right and invite you back to the property. I sincerely look forward to hearing from you. Until then, you have safe travels, Yours in Hospitality, Robin H.

"Might come back"

4
20/11/2017

Pros: Pleasant staff including cleaning staff (which is rare for me), great design of exterior and interior, nice amenities, pleasant atmosphere, clean rooms, added safety features - low hanging Emergency Exit signs, quiet location, good breakfast options, on-site gym, nice suites, safe area, great deal. Cons: TV remote difficult to work with - not intuitive, had to re-sign into WiFi login page on same phone multiple times a day, was charged a pet fee when I brought no pets (cleared it though), Air conditioner made creepy sounds.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear jaypeazy, We appreciate you taking the time to review our hotel. I have shared your comments with the staff and our housekeeping team was especially happy to see you were pleased with their service. We hope you will come see us again when your travels bring you to the Pflugerville area. Until then, travel safely. Yours in hospitality, Robin H

"Great customer service"

5
17/11/2017

I had a graduation party for my daughter at this hotel and it was a great experience. The staff was wonderful and it was a great venue. I would highly recommend booking private parties at this location.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear marymcdonaldmiller, Thank you so much for taking the time to review our hotel. We are thrilled to see you were happy with our banquet facilities! We regularly have reunions, seminars, graduation parties, baby showers, birthday parties, meetings, luncheons, etc. etc. and the list goes on ~ and we were honored to host yours. Whenever you have lodging needs for family & friends.... or need a location for that next party, just let us know and we would be delighted to have the opportunity to welcome you back. Until we see you again, have safe travels. Yours in Hospitality, Robin H.

"I'd stay here again for sure!"

5
12/11/2017

The staff were wonderful! We needed a bed for a toddler, but they didn't have one on the property. Michael and Robin took great care of us though. Robin (Mgr) bought a pack & play and sheet and even a baby blanket. It was already set up in our room when we checked in. Then when we checked out she gave our toddler a coloring book and crayons for the plane. Outstanding customer care!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear F9203AUnancyd, It truly was a pleasure to have you and your family with us last weekend. Creating a memorable experience with exceptional guest service is our goal, and it is nice to see we did that for you. We hope to see you the next time your travels bring you to Pflugerville. In the meantime, travel safely and we hope you and your family have a wonderful holiday season. Yours in Hospitality, Robin H.

"Best Western Plus Pflugerville Inn and Suites"

5
08/11/2017

Hotel was beautiful, loved the wood floors, size of room and cleanless, enough outlets for electronics. Staff was wonderful, our whole experience was great. Morning breakfast had several differenct choices. Tables, floors and counters which contained the food was clean and always being refilled

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear 864pamellab, Your kind words mean so much to us!!! Thank you for taking the time to write your review ~ I can assure you, it has been shared with the entire Team and it just made our day. Whenever our guests are thrilled with our full hot breakfast buffet, our cleanliness and our exceptional guest service.... we know we have met our goal. We look forward to having the opportunity to welcome you back, when you are in the Pflugerville area again. Until then, travel safely. Yours in Hospitality, Robin H.

"Incredible Staff"

5
08/11/2017

Incredible staff, clean and beautiful hotel! I am usually a Marriott or Hilton devotee especially with Business travel, this was an eye opening experience for me!!! Best Western is certainly a new force on the scene - beautiful decor, kind and helpful staff, great free breakfast, huge rooms, comfy beds and bedding - can't say enough great things!!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Amanda L., Thank you so much for your wonderful review!! We do our absolute best to be better than every single one of our competitors, every day, and reading your words shows us we are doing exactly that! I hope you also took advantage of our Guest Loyalty Program, where you begin earning points on your first stay.... and the best part is ~ Ours is the ONLY program where your points NEVER expire. Feel free to reach out to us for additional information if you'd like. In the meantime, have safe travels and we can't wait to see you again! Yours in Hospitality, Robin H.

"Passing through"

5
07/11/2017

We had been in San Antonio for a baseball tourney and didn't feel like driving all the way home. Stopped at this BW. Beautiful hotel. Stayed in a suite. Loved the non-carpet floors. Only negative was the sleeper sofa ... very uncomfortable. With the very nice amenities , an upgrade on the mattress on the sleeper sofa, would sure be nice.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Hello, Karen H. We are so glad you stopped in on your way home and got to enjoy the night as a valued guest in our hotel. We love to welcome new faces ~~~ even better, is when we get to welcome you back again! SO, when your travels take you to the Pflugerville area, don't forget to come see us again. Until next time, travel safely, Karen H. Yours in Hospitality, Robin H.

"Great stay :)"

5
03/11/2017

The hotel was very modern, nice and clean. The bed was a little harder than we're used to sleeping on but still comfy. The room was very large and spacious as well as the bathroom and shower. I would recommend this spot

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear texasladyfish, Thank you for your wonderful review of our hotel! We strive to provide our guests with exceptional service and a memorable experience, and we sincerely hope we accomplished just that, for you. Please come see us again the next time your travels bring you to the Pflugerville area and until we see you again, you travel safely, texasladyfish. Yours in Hospitality, Robin H.

"Business Stay"

4
25/10/2017

Stay a week at this hotel. Really nice place! Breakfast could use a little improvement though. Rooms need a rug or some carpeting hardwoods make rooms kind of loud. Staff is very nice and helpful. Would stay here again!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear stevecP8435OW, Thanks so much for taking the time to review our property! Your feedback is vital to our continuous improvement efforts and I will be sure to share yours, with my team. Until we see you again, SteveC, travel safely. Yours in Hospitality, Robin H.

"Very Good...But"

4
15/10/2017

It was one of the best hotels in which I have stayed but the beds are so hard, I should have slept on the floor. They advertise 'pillow soft' but that is a misnomer. I simply cannot stay in Best Westerns anymore because I need my rest when I travel.

"this BW Rocks"

5
13/10/2017

We have stayed in a lot of BW but this one is miles above the rest.Suite layout , bathroom with bodywash & lotion dispenser on wall, wall lights by bed, and bed very comfortable.We will differently stay here again.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Gwendolyns992, Thank you so much for taking the time to share your experience! We love hearing our guests are 100% satisfied and we hope you will come visit us when you are back in the Pflugerville area. Until we see you again, travel safely, Gwendolyn. Yours in Hospitality, Robin H.

"Super stay"

5
25/09/2017

I usually stay at reasonably priced hotels, but this one seemed like it was one of those high-priced hotels, but it wasn't! The room was big and comfortable...the bathroom was very spacious! It was like staying in a suite without the extra $$. The hotel staff was courteous and anxious to help with anything you needed or requested. The desk clerks were so friendly and wanted to do what ever it took to make us comfortable. They loved my dog and that was enough to encourage me to want to stay at that hotel every time that I go back to Pflugerville. The breakfast was extremely nice...scrambled eggs, bacon, sausage, oatmeal (already made) and all kinds of fixings to go with it, muffins, breads, croissants, juices, fresh fruit and lots and lots of coffee and even more! I loved this hotel and will stay there again!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Excitabletraveler, Your kind words brought #BWSmiles to our faces! We are thrilled to see that you enjoyed our wonderful hot breakfast buffet and our large comfy room. Our staff genuinely loves to welcome your pets - after-all, they are guests, too! We look forward to seeing you next time, Excitabletraveler, and until then ~ travel safely. Yours in Hospitality, Robin H.

"Austin Trip"

5
25/09/2017

The hotel facilities were very nice and the rooms were very spacious. We had a great experience with all of the hotel staff. The hotel was very centrally located to where our baseball tournament was being held as well as to restaurants and shops.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear kristrip952, Thank you for your kind words! We are the perfect location for all of the sports teams playing here at NE Metropolitan Park, so we look forward to seeing you all again. Our full, hot breakfast buffet has become a hit with the teams and we love having the opportunity to take care of all of you. The next time your team is playing here in the Pflugerville area, we'd love to see you and welcome you back to the Best Western Plus Pflugerville. Until then, have safe travels, kristip952. Yours in Hospitality, Robin H.

"Great place! Especially for pets. Very pet friendly!"

5
28/08/2017

If you're traveling with pets, this place is great! Up to 80 lbs on dogs and up to 2 dogs. It's hard to find a nice hotel that allows over 50 lb dogs. Also, full HOT breakfast!!! Comfortable beds, nice grounds outdoors to walk your dogs, free wifi, really nice staff. They were so great during hurricane Harvey. Such a blessing!!!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear jacquelineaL9208LZ : Thank you, sincerely, for your kind words. It was our pleasure to take care of you, among the many other evacuees, during these past few days. Our goal is to keep our guests & your furry friends, safe and comfortable, and it's nice to see your comments stating we did just that! We wish you well and hope to see you again, under better circumstances. Take care and travel safely. Yours in hospitality, Robin H.

"Excellent"

5
25/08/2017

Our stay was very relaxing. The room was clean and location was close to our son's home. Breakfast items were good and I would recommend Best Western Plus to anyone. The beds were comfortable and we plan on returning on our next trip.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear NoraC: Thank you so much for taking the time to review our property! We love seeing our guests were thrilled with their stay. We look forward to seeing you the next time you are in town visiting your son & family. Until then, travel safely. Yours in Hospitality, Robin H.

"You WILL want to stay here!"

5
16/08/2017

We couldn't have been more pleased with the friendliness of the staff and cleanliness of the hotel. You wouldn't believe breakfast... it was outstanding. They even had delicious waffles in the shape of the state of Texas with a heart in the middle as well as "BW" in the heart. The breakfast wasn't just a continental breakfast... it was a full service breakfast. The bed and pillows were so comfortable. We slept very well. We even had to put our "My Pillows" away because their pillows were so comfortable. When you visit Pflugerville, TX, stay here. The EXTRAs the hotel had in the rooms were great - containerized lotion and soap on the walls as well as shampoo and conditioner in the shower on the wall. Shower was easy to get into as well. We LOVE this place. You will too!!!

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear U2804MOsusanw, What a pleasure it was, reading your review! We are always thrilled when our guests leave us with a smile and it sounds like you did. Come see us again when your travels bring you to Pflugerville and until then, have safe travels. Yours in Hospitality, Robin H.

"great room"

5
15/08/2017

recommended highly, lovely place and staff. breakfast included enough choices but meat and eggs were cold in their warming pans, still great place and location Good restaurant nearby is El Rincon, fabulous mex food great prices. Don't get on that toll road which is only about 5 miles and seems like a good way to avoid traffic light. It is a private toll and EXPENSIVE and not worth saving the time.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear 821sonjar, Thank you so much for your feedback. While I'm glad you enjoyed your stay, I'll have you know our maintenance staff has checked our warming equipment and completed any necessary repairs. So, please, when you are in the area again, we would love to have you back. Until then, travel safely and we will see you next time. Yours in Hospitality, Robin H.

"Motorhome unexpected repair"

5
12/08/2017

Needed a place to stay while the motorhome was being repaired and the location needed to be close to family. Did a search a found this great hotel with a great price and value. The hotel was perfect and had a great experience.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear Larry Y, Thank you for taking the time to complete this review. I am so happy we were able to provide you with a safe, comfortable place to stay during your unfortunate event of having your motor-home repaired. The next time you're in our area, please come see us again. Until then, have safe travels. Yours in Hospitality, Robin H.

"Great location! Minutes from food and Typhoon TX"

4
10/08/2017

The location is kind of secluded in a business park giving it an element of safety . It is minutes from food and the water park and a nearby lake is just around the corner where you can rent kayaks and let the kids play at the park. The breakfast is good and the hotel is new and clean. I would return.

"Very nice, pet friendly and great prices!"

5
29/07/2017

We stayed in a king suite on a Friday night with our two small dogs and loved every minute of it! Our room was spacious and well appointed, with a large bathroom and a comfortable bed. The staff was very friendly and accommodating. We got in late and purchased a few items from their pantry and had a terrific breakfast in the morning. We'd never stayed at a Best Western before and chose this one because it was the only pet friendly hotel near our destination and we were very pleasantly surprised. The couch in our room was hard as a rock, but otherwise the room was terrific and the value of the room for the price was unbelievable! We'll definitely look for BWP hotels on all our future trips!

"Great place"

5
23/07/2017

This was a great place to stay clean rooms great breakfast. Everyone was nice and friendly . It was convenient to tollway no traffic and go to airport and other places to visit . Running out of things to say now didn't know it would be this long

"Beautiful Hotel!"

5
19/07/2017

This is a newer hotel, but it was hands down one of the best hotels I have stayed in. Check in was fast and easy. Love the wood flooring look in the room, beds were very comfortable and wifi was very fast and reliable. Continental breakfast was very good, they had a large selection to choose from and it was hot and fresh.

"location to big events"

5
14/07/2017

Getting to the formula 1 race track is so easy. straight shot on hwy 130. also downtown is easy to get to and do not have to pay downtown prices.You can uber from here to downtown and not have to worry about how to get back.

"Bed from Hell"

1
09/07/2017

This is a brand new hotel, which is to say that most of the roads around it are still under construction, making it a little tricky to get to. The room had the hardest, most uncomfortable bed that we have ever tried to sleep on. The couch and associated chair were also rock hard. The "modern" decorating was cheap and tacky. The AC shut itself off in the middle of a sweltering night. We were not offered any recognition for our "Gold" status, nor were we asked about out stay at check out. We stay at Best Western's all the time, but we will never stay at this one again.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
We are sorry to hear of your unpleasant experience with us. We strive for each and every guest to have a wonderful experience. Thank you

"Incredibly impressed!"

5
01/07/2017

Blown away by the eloquent, new look of this Best Western Plus! Not only do they have incredible staff, but the hotel itself feels like a 5 star resort when you walk in! Well done Best Western! I will definitely be returning and recommending!

"Great experience, great staff!"

5
26/06/2017

We were delighted with our stay. The entire facility was lovely, clean and comfortable. All staff were wonderful, so welcoming and helpful. Couldn't have asked for a better experience and I would highly recommend this hotel.

"Gem of a Hotel"

5
26/06/2017

Top-Notch hotel with great amenities and outstanding employees. Very modern decor in room and throughout the hotel. Breakfast was delicious with many options to choose from. You will be 100 percent satisfied with this Best Western Hotel & Resorts.

"Excellent new hotel, a bit pricey however"

5
22/06/2017

Great hotel, just a little far away from any as semblance of a town ( coming from the east, Elgin ). I made one wrong turn onto Toll Road, my bad, ( very close to entrance of hotel ). No big deal, one exit and did it the right way the second time.

"Walls a little thin"

4
07/06/2017

Look, this is a new property, well located, safe area, nice staff and rooms were fine. Like many newer chain-type hotels, it was constructed for profit which is fine. But, this does result is loud hall sounds, door slamming and hearing footsteps above. Overall, for the values, it is fine.

"New, clean, and friendly staff"

5
07/06/2017

Have stayed here several times; they had some opening problems but last time was very good. They have a nice breakfast assortment. Needs to put a towel rack next to the tub. The rooms were large and had both frig and micro.

"Very nice, new hotel for a great price"

5
13/05/2017

I stayed here for 4 nights following a surgical procedure. My companion and I went the day before check-in to ask if checking in early would be OK since I would be coming directly from an outpatient procedure and hoped I could get settled in the room without having to wait for a 3 pm check. Jann, the manager, checked and assured me that would be no problem. The staff are courteous and the hotel is immaculate. We sat out by the pool one day and enjoyed some of the Austin sunshine. There are lots of options at the included breakfast - something that is sure to work for varying tastes. The hotel was quiet, the rooms really spacious and nicely decorated. We had a refrigerator and microwave hidden in the dresser/TV stand. I've never stayed in a hotel that wasn't carpeted - I didn't mind it at all. Also, there is a really cool mirror in the bathroom that is large and rectangular with a rectangular light built into it. The lighting makes you look like a movie star. That ego boost was a nice bonus! Thumbs up for this hotel!

"Nice Look, New Feel, Could be a little cleaner but Worth Staying at in Pflugerville"

3
06/05/2017

I knew this hotel was new because it was built and opened a few months after I purchased my house. I came to rent the room to study for finals. Price deal was good, front desk staff and management upon check in were nice, even though someone accidentally canceled my booking, honestly things happen but they made it right, got me an upgraded room because that is all that was available. The hard floors are a good look but noise carries. I was on the 3rd floor I sure hope my regular walking wasn't bothering anyone bellow me. As others have said, the AC unit is loud but not horrible. They are going to allow me to check out a little later so I can finish my finals and they were very accommodating with that and letting me have a couple extra coffee pods for my room. The Wifi was great speeds, not slow like some of the expensive hotels out there. The things that made me rate average were: 1) The floors were very sticky when I walked in. When I took my shoes off, my socks were stuck to the floor. I had to wipe it up with a washcloth from the bathroom. 2) The beds in the suites are pillow top? They were really hard, probably because its brand new and they make these beds to last. Not horrible but hard. 3) The reason that made me leave this review is the housekeeping staff.. they blare the music while they are cleaning. I do the same when I clean, just at home. I understand they might have the least fun and engaging job so I like that they can listen to music because people should be able to have the best working conditions possible but as others said, maybe headphones is the best option. It was hard to study and sleep. It was loud, it wasn't just the noise carrying hallways and hard floors to carry the sound. Just some feedback. I would still recommend this hotel to anyone coming to Pflugerville. We like having people visit our city. I know I will be back. Oh and the breakfast, it was good. Equal to a breakfast you would get at a Marriott Courtyard or Marriott Fairfield Inn 100%.

"Excellent staff"

5
01/05/2017

Had problem getting in room but staff on duty skillfully handled situation. Would not have a problem staying at this Best Western in the future. The desk attendant was well knowledge in how to handle the situation.

"NICE HOTEL BUT CENSORED AC W/O OVERRIDE"

3
01/05/2017

This is a nice hotel with an accommodating, friendly staff. My only concern is the censored AC and not being able to override it. If a person is hot natured or going through menopause the AC being censored will present a challenge.

"Fabulous new hotel in Pflugerville"

5
11/04/2017

We are enjoying our stay at this new hotel and were greeted with friendly and helpful service. Our room is large and comfortable. Breakfast was great. The large shower recess has adjustable shower head and big fragrant soap bars. Nice chaisse lounge and foot rest in the bedroom to watch tv and the study desk and executive chair is great too. Microwave, refrigerator and espresso coffee maker in the room.

"Nice Hotel Bad Location"

3
01/04/2017

Nice hotel but terrible location, a lot of new construction in the area. Nowhere to eat nearby nothing to do. I'm an elite member and Wasn't offered free drink upon arrival or a room upgrade. The rates are constantly changing and unreasonably high for the area.

"Dissappointed"

2
27/03/2017

For being a fairly new hotel and a BestWestern Plus I expected it to be more comfortable than what it was and have fewer problems than we experianced. With a few improvements and maybe houskeeping staying a little later to help with rooms and will be a great place to stay.

Robin H, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Dear David R., Thank you for taking the time to complete this review. While I wish every stay could be perfect for all of our guests, we are still running into a few kinks being a newly constructed hotel. We are working diligently to fine tune our operation in order to achieve 100% guest satisfaction. Again, thank you for your feedback and we hope you will give us another chance if your travels bring you to Pflugerville. Yours in Hospitality, Robin H.

"Modern hotel in Pflugerville"

4
13/03/2017

This is a lovely modern hotel, albeit in a growth area with construction all around. The scenery is a FedEx warehouse and another hotel under construction. However, this location is very good access to Pflugerville, Round Rock, Austin, Centex area.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear CapCitKit, Thank you for taking the time to complete a review for us and I was thrilled to see you enjoyed out hotel. Pflugerville, TX sure is growing, and unfortunately, in the meantime, we must get used to looking at construction. We are confident though, the end will justify the means. We look forward to having the chance to welcome you back when you are in the area. Until then, Have Safe Travels. Robin H.

"AWESOME QUALITY"

5
08/03/2017

Best quality I have ever seen for that price!! Rooms were spotless service was amazing and they even corrected an error for a few cents overcharge that I hadn't realized! Very likely to recommend this place!

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
What a fantastic review, tinaloeppkyenns! Thank you so much.... your kind words mean the world to me and I will be sure to share this with my staff. We do everything possible to make our guests want to return to see us and it sounds like we will be seeing you again. Until then, travel safely and we will see you next time! Yours in Hospitality, Robin H.

"GOOD LOCATION FOR OUR NEED"

5
31/10/2016

COTA! 15 mins away for the shuttle bus, 20 min into Austin SOCO! No traffic, but the mail tolls do get annoying. 2 mins from Hawaiian Fall and Out N In burgers!! There was also a cute shopping center in case you needed to get a change, Heb was also near by.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Elithxandra E, Thank you so much for taking the time out of your day to review our hotel! I am thrilled to see that you were satisfied with your stay and that everything was so convenient for you. We do our best to exceed the expectations of every guest, and it sounds like we did just that! The next time your travels bring you into the Pflugerville area, we would love the opportunity to welcome you back. Until next time, have safe travels, Elithxandra E. Yours in Hospitality, Robin H

"Had a blast"

5
22/10/2016

The staff is amazing here. The rooms couldn't be any more perfect. Can't wait to return. Ive never slept so soundly. However at checkout time the maids have no problem treating u like old news. Ill be back just wont ask for a late check out

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Laurel Y, Thank you for taking the time to share your experience with us. I was thrilled to read how happy you were with the staff and our wonderful new hotel. The next time you stay with us, you are more than welcome to request a late checkout and I can assure, not a single guest is ever considered Old News to us. I will, however, share your experience with my team, and utilize your review as a training tool. Again, thanks so much for your kind words and we look forward to seeing you the next time your travels bring you to the Pflugerville area. Yours in Hospitality, Robin H.

"Spartan but affordable and comfortable"

5
20/10/2016

Staff & amenities are top notch For us the location was very convenient between family in Pflugerville and the wedding activities in Liberty Hill. I-130 and other connecting freeways made travel easy.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear A C, We do our absolute best to provide exceptional guest service to every guest, every stay, and I was elated to see your compliment about the staff being Top Notch. I will definitely share this with the Team and we can't wait to see you next time! Until then, you have safe travels, AC. Yours in Hospitality, Robin H.

"Great stay, thanks Pflugerville BW!"

5
19/10/2016

Clean rooms, friendly staff and breakfast included. Traveling for business as a woman, safety is a priority, and I had a very comfortable stay. This is a fairly new facility and decorated nicely, the beds/pillows were great, the cleaning staff always left my room looking great.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Paula F, What a wonderful review of our property! Thank you so much for taking the time to share your experience with the world, Paula. Guest Safety is a top priority for us, too, and I'm so happy to hear you felt safe with us. We look forward to seeing you again when your travels bring you back to the Pflugerville area. Until then, travel safely. Yours in Hospitality, Robin H

"New and clean but annoying"

3
17/10/2016

A new facility with modern decor and clean rooms. We were very impressed upon arrival and really wanted to like the place but our enthusiasm was dampened by an accumulation of small annoyances. To start, the mattress padding bulged in the middle which made you feel like you are sleeping on a slope. The rooms have hardwood floors and no wall baffling. This causes every little sound in adjacent rooms and/or hall to echo and reverberate throughout the entire wing. Add to this that the room doors tend to slam if not guided closed (which no one does) and you have a recipe for no sleep. Also, the bathroom sink could not be turned on full force due to the mirror obstructing the faucet handle. And worst of all, the toilet roll dispenser had tab stops that prevent you from tearing off more than three sheets at a time. I would have a hard time recommending this hotel.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear NealAddy, I was disappointed to read your review; however, I am thankful at the same time. By telling us what you liked about your stay and more importantly, how we can improve, you are helping us to ensure every future guest is satisfied with our hotel and service. I have shared your experience with my team and I can assure you, it was not taken lightly. Often, with a new hotel, there are some kinks to work out, which is exactly what we are in the process of doing. Thanks so much, NealAddy and should you decide to try us again in the future, we would love the opportunity to welcome you back. Yours in Hospitality, Robin H.

"Very nice and clean. Staff very pleasant."

5
29/09/2016

It was 100% what I paid for and left feeling value met and even exceeded what I paid. The simple things make me happy and the oatmeal was amazing. Steel cut and wasn't thick and nasty (a hotel norm). This may seem simple but when someone goes out of their way to enhance the little experiences then the big ones are probably second nature. Oh and that cool light thing behind the bathroom mirror...now my wife wants one....THANKS FOR THAT! Staff was very nice.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Bryan H, I was thrilled to read your review of our hotel and I cannot wait to share it with the entire staff! We do our best to provide exceptional service and make every guest feel like they are at home and I'm so happy we did just that for you and your wife. We have that same mirror in every bathroom and we hear so many fabulous comments about them -- precisely why we chose to offer something different than anyone else. We look forward to seeing you the next time you're in the Pflugerville area. Until then, travel safely Bryan H. Yours in Hospitality, Robin H

"Very Nice Hotel"

5
27/09/2016

The hotel was very nice and the rooms were huge. The staff was very friendly and helpful during our stay. They made the Wi-Fi very easy to logon. Breakfast was better than the usual danishes and toast.

"Noisy facility"

3
24/09/2016

The hotel is new, clean and well decorated. On the surface, it would have been a pleasant stay. However, there were two problems that would prevent us from staying here again. First was the lack of sound proofing throughout the hotel. The hallway traffic was amplified into the rooms. This lasted throughout the night. (I think a security patrol was going through the building all night long. This is a plus, but the slamming stairway door was distinct in the room and kept us awake.) The second problem was with the AC. When it would cycle off, there was a sound similar to a loudly meowing cat, or a baby's wail. This happened each time it cycled off -- around 48 times during the night. These two problems are not fixable, and so we will not likely repeat our stay. It's a shame, because on first appearance it is a lovely place.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear nalton, Thank you so much for taking the time to review our hotel. While it sounds like you were satisfied with the hotel, I can certainly understand how you felt with the excessive noise from the sports groups. When we are informed of noise complaints we respond to them immediately, as the comfort of every one of our guests is our priority. Additionally, we have addressed the issue with the AC unit. We sincerely hope you will give us another try when your travels bring you to the Pflugerville area, as we would love the opportunity to welcome you back. Until next time, have safe travels nalton. Yours in hospitality, Robin H.

"Wedding trip"

5
20/09/2016

My brother was getting married and we needed some where close and reasonably priced. We really lucked up on this location. It was really new and nice. The slight disappointment was the breakfast. The bacon didn't seem cooked completely and it was greasy, the oatmeal was runny and the eggs were cold. However, very good variety and staff.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Misty R., Thank you for taking the time to review our property! While I'm thrilled to see you enjoyed your stay, please know we will use your feedback regarding the breakfast quality, to fine tune our operation. I appreciate you letting us know and I hope we will see you the next time your travels bring you back to the Pflugerville area. Until next time, travel safely, Misty R. Yours in Hospitality, Robin H.

"Son's Marriage"

5
05/09/2016

Clean, new, good breakfast. We stayed during a youth sporting event and the kids were a little noisy at times. Walls a little thin. No reflection on the hotel. I would definitely stat at this hotel when I travel in this area again. I am pleasantly surprised at the upgraded quality hotel Best Western has become. I appreciate the new reward system.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Ernestine R, Thank you so much for taking the time to review our brand new hotel! While I know there were a few noise-level issues throughout the weekend, I was thrilled to see you enjoyed your stay. We look forward to having the opportunity to welcome you back, whenever you're in the Pflugerville area. Until then, have safe travels, Ernestine, and thank you for your loyalty to Best Western Plus. Regards, Robin H.

"Brand new and comfortable"

5
26/08/2016

This hotel is brand new and in a convenient location in between Austin and Round Rock. Not much traffic either which is definitely a plus in the Austin area. The pool is small, but we did not use it so it did not matter. The breakfast was outstanding by most motel standards. The bed was comfortable and the shower was great, too!

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear kinglaire, Thank you for your kind words and taking time out of your day to rate our hotel. As a brand new Best Western Plus hotel in Pflugerville, we strive to offer exceptional service and it sounds like we did just that during your stay. I will be sure to share your comments with the Hotel Team and we look forward to seeing you again soon. Until next time, travel safely, kinglaire. Regards, Robin H.

"Excellent Stay"

5
23/08/2016

This we our first time using this hotel and must say, what an awesome place. You can tell it's a new hotel and I have stayed at other Best Western but this layout is just absolute grandeur The rooms are very spacious and the Beds are just great – hit the bed and was out like a light. Also, very friendly staff.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear adsforjay, What a fantastic review for our hotel!!! We do our best to exceed the expectations of every guest and provide exceptional service and it's ratings like yours, that make the efforts of our Team completely worth it. On behalf of the entire Team at Best Western Plus in Pflugerville, we can't wait to have the opportunity to welcome you back to our hotel. Until we see you next time, adsforjay, have safe travels. Best Regards, Robin H.

"So so stay"

4
16/08/2016

Staff is great best part of this hotel. Bed great. Bath has no tub so if that is a must look else where. A/C was loud! Had to turn it to fan only to sleep. Breakfast is a Best Western style breakfast which is decent. Grab a room on the third floor to avoid the noise from people above walking.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear Buannaich, Thank you for taking the time to share your experience at the brand new Best Western Plus Pflugerville. While we do our best to ensure every guest enjoys their stay, there are occasionally times where a preference may not match what our property has to offer. Your comments have been forwarded to the appropriate department in regards to the AC noise level and I can assure you this has been taken care of. I sincerely hope you will give us another try when your travels bring you to the Pflugerville area, as we will be sure to get you onto the 3rd floor, for added comfort. Thanks again, Buannaich, and we look forward to seeing you next time. Regards, Robin H.

"Great stay!!"

4
30/07/2016

We stayed here on our 3 night excursion to Austin/Pflugerville. It's located just north of Austin off the toll road. The hotel had been open 3 weeks prior to our arrival. Super clean facility! The beds feel stiff at first but I slept pretty dang good on them surprisingly. Couch sofa bed is not so comfy. But hey, never seen one that was. The walls are super thin. In the morning if you're wanting to sleep late beware. You'll hear every conversation, kid screaming, people laughing as they go down the hallway. Could be we were by the elevators that made it more noticeable. Best to stay away from the elevator and on the third floor to avoid the sound of stomping feet. Breakfast is pretty good for continental. Waffles, eggs, bacon, sausage, cereal, fruit, coffee and juice. Eggs and sausage prepared differently each morning. The showers lack the pressure we were hoping for. There's plenty of water pressure out of the faucet but not the shower head. The bathroom is spacious. We had a couple of hiccups with the bathroom. The exhaust fan didn't work so with 5 people you can just imagine. Our last night there the toilet clogged and the front desk had no plunger. They offered to move our room but it was 1am and kids were asleep. Just when I was ready to go to a store and buy one, the guy was at the door with a plunger! Problem solved. Overall it was a good stay for the price we paid on Hotels.com. I think the rates were about even on Best Western's general rates though.

Robin H, Front Office Manager at BEST WESTERN Plus Pflugerville Inn & Suites, responded to this review
Dear masontx76, Thank you for taking time out of your day, to review your stay at our hotel. It looks like you stayed with us when we were open for just under a month, so things have come a long way since then. We have had the opportunity to work out some of the kinks and provide every guest with exceptional service and a truly comfortably stay. We hope when your travels bring you back to the Pflugerville area, you will come see us again. Until then, masontx76, travel safely. Yours in Hospitality, Robin H.

"Very bad beds"

1
25/07/2016

Beds are super bad, also colling sucks. A Lot of problems with bathroom. If you want to save money this is very cheap hotel, however do you will get what you paid for. Very bad quality and experience. If you plan to use sofa bed this is the worst bed u will ever have

"Nice rooms, poor service"

3
18/07/2016

Long check in, messed up process, and believe it or not they even gave me a room that someone else was already there. Oops...So much for safety and security. No restaurant , so get your food or have a car. The rooms are actually first class, it looks like a brand new hotel. It's a pity since if they could do better with service this could have been an outstanding place.

"BEAUTIFUL "

5
11/07/2016

Beautiful hotel with amazing staff. From the second I walked in to the time I left; all the staff was friendly and helpful. Breakfast was great and all amenities were fantastic! Comfy bed, pillows, and soft towels! Very close to highway and lots of dinner choices nearby. Pool was a fun bonus!

"Wonderful, new hotel"

5
08/07/2016

We needed a room for the night to take a break from a long trip. Elijah at the front desk was professional, friendly, and accommodating. Our suite was very clean, modern, and large. All amenities one would need for an overnight stay. Breakfast the next morning was hot and plentiful. Highly recommend!

"Mom"

5
07/07/2016

Stayed first night they opened. Comfy beds, love the high ceilings! Manager and staff were very welcoming. Enjoyed seeing the manager jump in to assist with breakfast and walking around talking to her guest. Will definitely stay again when in the area.