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Best Western Lamphey Court Hotel, Pembroke

3.5/5  - basé sur 1002 notations.
Lamphey, SA71 5NT, Pembroke, Great Britain - See map

The Best Western Lamphey Court Hotel & Spa is Pembrokeshire’s best kept secret. The stunning 4 Star country hotel is set in beautiful grounds and features the finest spa and leisure facilities in West Wales - so come along and take advantage! This restored Georgian mansion boasts 39 spacious bedrooms, restaurants in the panoramic conservatory and Georgian room, a bar and lounge, and ample function and conference facilities. The hotel is fully licensed for weddings and civil ceremonies, so you can conveniently host your service and elegant reception under one roof. The comprehensive spa facilities include an infinity pool, spa bath, sauna, steam room and a fully equipped gym and weights room. Treatment rooms can also be found, offering a range of therapies, unique treatments, hair and beauty and much more. The grounds also contain two flood-lit tennis courts, so after a few days at the hotel - living in true idyllic luxury - you’ll never want to leave. Best Western Lamphey Court Hotel & Spa is a jewel in Pembrokeshire's crown, set in a spectacular location, with many secluded sandy beaches and coves just a short distance away. After exploring the glorious coast, we recommended taking in some local history as there is an unbelievable wealth of preserved castles and old ruins within both walking and driving distance. With such wonderful attractions nearby, the Best Western Lamphey Court Hotel is delighted to be a dog-friendly hotel in Pembroke and has even been voted one of the best pet-friendly hotels in West Wales. So, whether you’re visiting on business or pleasure, with family or as a couple, this Best Western proves one of the most tranquil and luxurious places to stay in Pembroke. Please note rooms in the annex building are Studios & Family Rooms. Pets: Accepted 10 GBP per dog per night, please call hotel for availability prior to booking. Coach-house rooms only not in public areas.

Best Western

Lamphey Court Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 1002 guest reviews
NOTE ISSUED
Excellent
321
Very Good
321
Average
179
Poor
110
Terrible
71
REFER TO NOTICE
Business Business
86
Couples Couples
499
Family Family
201
Friends getaway Friends getaway
116
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Spa day"

4
10/07/2018

Recently had a spa package with my daughter Tea time me time, have to say all in all a lovely experience, was a very hot day so spa was pretty quiet. We used all the faclities before having afternoon tea and going on to have a facial. We stayed in our gowns when we went over to have tea, you have to go outdoors over to the hotel, which was fine in this gorgeous weather but not sure about doing that in the middle of the winter. Robes were quite grubby but I guess they have a lot of use! We both had a facial by 2 different staff and on comparing had 2 different experiences! Really enjoyed our day overall good value for money and would do again .....

"Dated"

3
09/07/2018

Positives: Good breakfast, good location for Pembrokeshire walks & attractions. Excellent, quiet , secluded location. Health club pleasant, nice small pool, sauna, steam room jacuzzi, gym looked good, although I did not use. Staff very pleasant & helpful.Rooms were quiet & generally hotel was relaxing. Negatives: rooms very tired & dated, including bathrooms, shower poor. Air con non existent, beds rock hard. Very small room ( standard double) Bar prices very expensive. Food ( ate in bar) poor quality, very expensive. Bar area small & needs upgrade. This was a very busy weekend & the hotel apparently full.This was reflected in the price & did not give value for money. Would we stay again- doubtful. Would suit guests who like the old fashioned ' traditional feel 'hotel, but too outdated for us.

"Great venue very helpful staff but book early"

4
09/07/2018

We arrived to find our room was double booked on a very busy summer's afternoon. Thanks to Christie the receptionist who made our stay memorable for her kindness we managed to get rooms. Surroundings are what to expect in a Manor House with gardens to match. Very handy for Pembroke and surrounding tourist routes.

"spa afternoon tea"

4
02/07/2018

Visited on the 1st July 2018 with four other friends. The afternoon tea and spa with treatment, well worth the money. Only downside the sauna was out of order not enough loungers, but i guess that's because a few groups in.The only other thing that let them down was the dressing gowns few stains, which was a shame. The facial i had was very relaxing. The afternoon tea was lovely plenty of variety and on request some of the girls only wanted plain sandwiches which didnt take very long, Overall great experience, would definitely recommend .

"A bit like Faulty Towers"

2
28/06/2018

The hotel is tired and in need of a face lift. The dining room (Conservatory was the only one available during our visit) had an old fashioned 'fly trap' light in it that constantly buzzed to remind you of the death of another fly/insect (not really what you want throughout your evening meal). Whilst the waitresses were keen to please - the kitchen let them down. Starters were served at the same time as the main course, elements of the full breakfast were missing (hash browns) without explanation, we had to ask on several occasions for breakfast tea and coffee and in the evening, food was getting sent back left, right and centre. Drinks were muddled and the bar was less than welcoming. All in all, not really somewhere we'd go back to.

"Sadly Disappointing"

3
25/06/2018

We stayed last week as we were attending a wedding nearby. The hotel is a beautiful (I am guessing) old house, but with that comes some problems in itself. The rooms were dark and tired. The bed was comfortable but the bathroom needed some tlc. The toilet seat was cracked and the pressure in the shower was no more than a dribble. The staff were lovely but this was an expensive couple of nights for not what I would call 4 star.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review and I will be addressing some of your points you have mentioned. We will hope to rectify these issues ASAP. Again thank you for taking a moment to give your feedback.

"Lovely visit to the spa! "

5
18/06/2018

This is my 3rd time visiting the spa at Lamphey Court and I absolutely love it. I went yesterday (17/06/18) with a friend and my sisters and we all booked in for the “tea time, me time” packages which included use of the facilities, a facial and afternoon tea. Changing areas were clean as was the poolside. I am 6 months pregnant so was unable to use the sauna and steam room but still had a wonderfully chilled out day relaxing beside the pool and in the jacuzzi! The facial was fantastic, I'd never had one before so it was an amazing experience! We then went over to the restaurant area for afternoon tea and just WOW. Scones were fresh and the sandwiches were to die for! All in all, a fantastic day out with my favourite girls, very relaxing environment and the scenery is just beautiful here too! Will definitely be back :D

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, congratulations on your expecting child. I will be passing your positive comments to all staff involved. I hope to see you back at Lamphey Court for your 4th visit soon.

"West Wales Gem"

4
31/05/2018

First visit and won't be the last. Staff were fantastic and very helpful. Stayed in studio and although dated having the kitchen facility was great. Only negative was lack of vegetarian options on menu. Melanie following up on mislabelling of goats cheese and chorizo pasta as a vegetarian option.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review I am glad overall you had a positive stay with us. I have spoken with Chef regards lack of Vegetarian options and this has now been implemented in our New Dinner/Lunch Menu so thank you for the feedback. I will hope to welcome you back very shortly to Lamphey Court to sample some more of the vegetarian dishes.

"Morning coffee and brunch"

5
29/05/2018

After a long break from visiting the court we were invited for coffee lunch with friends, how pleasantly surprised we all were at the new younger element of staff they were most welcoming and very helpful.We choose the lighter lunch of sandwiches cakes etc it was fab washed down with prosseco in the conservatory we shall be returning soon well done ladies x

"Great midweek break"

4
27/05/2018

Visited for a two day midweek break in May 2018. Room was very good and very clean. Bed was extremely comfortable. Heated indoor pool, sauna and steam room were great. Staff were very attentive and helpful. Food in the restaurant is extremely nice and would recommend. Good location to explore south Pembrokeshire. So nice, we booked another two day break for later in the year.

"Afternoon tea"

4
26/05/2018

Bought an afternoon tea deal for 4. The afternoon tea was lovely. It consisted of scones with jam and cream, fruit cakes, brownies, trifle and other sweet treats. We had a glass of prosecco on arrival. The tea also consisted of coffee and tea. The food was great! The service was also very good and I would definitely recommend the afternoon tea. We hope to go back sometime for a meal.

"Cheeky getaway with wifey"

3
18/05/2018

My son gave us a 2 night stay for Xmas and we choose the Lamphey Court because of its spa, gym and swimming pool facilities The weather made it, the hotel itself looked like it was an ex Manor House beautiful surroundings and the staff couldn't have been more helpful. We stayed in one of the studio cottages in the grounds, it was quite spacious but I felt it needed some work , it looked a bit tired but the dining room and separate spa were both quite modern. We ate in the dining room the first night and were slightly disappointed, the food was tasty, the staff tried very hard to please and did but they needed help as service was slow. Overall good weekend away but don't eat there.

"Nice stay but accommodation dated."

3
29/04/2018

Great location and grounds lovely. First impressions of the main hotel very nice indeed. Reception area traditional and cosy. We had a warm welcome and staff were friendly and helpful. Bar menu good and breakfast plentiful and tasty. Leisure centre really nice and a great way to relax after our long journey. Family room in the coach house very very dated and a little grubby. Carpet worn, stains on the wall, ripped wall paper and the entrance very dated and bleak. Bed most uncomfortable and furniture old and worn. However we did have a nice stay and would stay here again on our next visit but will stay in the main hotel.

"Beautifully located in the countryside but......"

2
28/04/2018

This beautiful looking hotel was once a residence but had been converted into a hotel some time ago. Next to hotel was the spa/pool where I had to pay 25 English pounds for a very basic manicure. We developed upset stomachs from our lunchtime sandwiches and we were not the only ones to do so. Our first dinner, the staff got the order incorrect for husband and when his right order arrived the food was under cooked because it had to be cooked in a hurry. The staff always seemed to be in a flap and they weren't even busy. I would hate to think what it would be like in high season.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Wow not sure where to start on this? I would like to ask if any of your points you mentioned in your review to any member of staff? You say you had upset stomachs from your sandwiches? How do you know this to be from sandwiches you had? who were the other guests to have upset sandwiches? We have no reports of any complaints regards this matter and find this extremely serious and this should be brought to our attention almost immediately so we are able to take relevant procedures. Errors do seem to happen during service so we can only apologise for these little mishaps. I am not sure staff are always in the flap quite a flippant remark. I would be curious to speak with you further to establish some of these facts as I have no records of you staying here in recent weeks? Please contact me direct on [email protected] Thank you for your time giving us a review and I hope to be in touch very soon. Kind regards Lee Williams

"Not up to TripAdvisors deals."

3
28/04/2018

The advertisement showing Lamphey Court was not a good one as far as our bedroom was concerned. It was very tired looking and needed some updating. The staff were helpful and cheerful. Evening menu did not vary much but breakfast was very good.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Not sure what your Review Title means but I am sorry we not met your standards. I feel we do have an extensive Dinner Menu which is all freshly cooked to order and prepared by our kitchen team we also offer our Lounge/Bar Menu so we do have variety of options. Maybe if we could welcome you back in the future and convince you Lamphey Court is best Hotel in Pembroke. Yours Faithfully Lee Williams

"No complaints."

4
28/04/2018

I have only good thing to say about staying here. Staff were very friendly and very helpful, the room was great and the bed was fantastic. Food was awesome too. Beautiful scenery. Would highly recommend it ????????

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your brilliant review I hope we would be able welcome you back again the future and maybe get 5* Kind regards Lee Williams

"Beautiful scenery and wonderful food "

5
23/04/2018

We have visited the lamphey court on a few occasions as we only live 5 minutes away. We have always had a relaxed and welcoming visit! The afternoon tea is to die for and the lunches are great with good size portions. The spa is always clean and all facilities working well. I always have a back neck and shoulder massage and it is always firm and perfect. The staff are always friendly and happy. We will return shortly.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so glad you enjoyed your Afternoon Tea and the scenery we would hope to see you in the near future? Kind regards Lee Williams

"Great countryside setting"

5
21/04/2018

We stayed on a two night break and had a room in the Manor House which retains a lot of historic character. Our room was quite large, nicely furnished with a very comfortable super king size bed. All the staff we encountered were friendly and helpful and particularly at the spa and fitness centre which we used and was well equipped, clean and a nice environment. This hotel has a great countryside setting, with the approach driveway providing an impressive sight on arrival. We really could not find fault with any aspect of our stay, a relaxing break away and Intend to return in future.

"Spa weekend "

5
17/04/2018

We spent the evening here on a Friday night. It was very quiet. We had used the spa and was due to go to a party but ended staying in the hotel - peaked early!! The staff were amazing The food fabulous The massage and spa facilities very relaxing I think for couple and a quiet weekend this is the place to go and I will be returning with my hubby

"Wonderful staff!"

5
17/04/2018

The staff at Lamphey Court Hotel are a joy. Nothing is too much trouble and we were made to feel welcome from start to finish. Thank you Katherine and the other lovely ladies in the restaurant and bar

"Staff great but 3 star at 4 star prices"

4
14/04/2018

The coach house family rooms are not 4 star, shabby bathrooms and furniture. Children can only swim at 8.30-10am and 5.30-7pm, both times when most young kids want to eat. But staff were great and general atmosphere really nice and relaxing. Setting is beautiful and well positioned to explore the amazing coastline.

"Excellent and Surprising"

4
11/04/2018

This is an excellent and surprising hotel - the SPA and pool is beautiful (unlike many UK hotels) and it is in a marvellous setting. The Food was varied, imaginative and a definite cut above what so many UK country house hotels provide . The beds were very comfy, the atmosphere just right and the staff very helpful. As a disabled guest, I felt very well looked after.

"A pleasant weekend @ Lamphey Court."

3
08/04/2018

Beautiful location, we stayed in a studio room, good size, temperature good, plenty of hot water, car parking outside of the room. Main hotel about 50 yards away. The staff without exception were all very pleasant and helpful, good vibe. Didn't find communicating with the hotel by 'phone or email easy but very glad we persevered.

"Nice hotel"

4
06/04/2018

Room was lovely, a little tired but clean and tidy, the sofa was a little low, but the bed was comfy, I have stayed here before many times, the location is good and there is plenty of car parking spaces, the staff and manager are very polite and helpful. The quality of the meals in the restaurant are excellent, the breakfasts were nice but small portions. Will stay again.

"Hotel great, staff lovely, restaurant not brilliant"

4
04/04/2018

The room was ideal for my stay with my two daughters, comfortable and very clean. Staff were really friendly and helpful. We enjoyed the swimming pool and spa facilities. Great location, close to Tenby and lots of family attractions. The only downside was the availability of food at the restaurant for dinner, there was no Lamb, Sea bass, Mash potato, or cola. This left me with a choice of 4 main course meals, none of which were that appealing and my daughters were also struggling to choose from the children's menu. The following day we were advised there were no pancakes for breakfast! Great hotel, but eat somewhere else.

"A lovely place to go for a 2 night break!"

5
31/03/2018

We had a two night break, staying at Lamphey Court and can highly recommend it to others. The staff were so helpful and friendly and the rooms well equipped and clean. The Spa facilities were excellent and the treatments that we booked come highly recommended! The breakfast, evening meal and bar meal were all very well cooked, tasty and of a very high standard, although service was a little slow. We found out afterwards that the chef was training someone else up and advised that it might be nice to let people know this so that they realised why service was potentially slow! I would definitely return to this lovely hotel, which is ideally positioned for getting out and about in the local area and viewing the beautiful countryside. Thank you for such a lovely and much needed break!

"Mothers day spa package "

2
22/03/2018

Total disappointment.. I played £110 for a days relaxation spa break for my partner and her friend for mothers day which included use of the spa facilities, a 25min back neck and shoulder massage and a two course meal. Well what a joke.. They turned up, pool was absolutely freezing cold along with the Jacuzzi, After that disappointment they then headed over for their two course meal which consisted of: starters.. prawns, smoked salmon and tomato and coconut soup, fair enough that's not to bad but then onto the mains: Caesar salad. Carbonara (plain as chicken was charged as an extra), or sandwiches.. what sort of joke two course meal is that? Absolute shambles and will certainly never return again, next time I'll spend my money on a decent spa break like The Coran or The Saint Brides in Saundersfoot.

"Top two night stay"

5
21/03/2018

Really enjoyable break. Very welcoming and helpful staff, quiet well equipped room and excellent breakfast and evening meal. The hotel is situated in an inviting tranquil position which sets the tone as approached and it duly delivers. Recommend.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your lovely review and comments, we hope to welcome you back in the near future. Lee Williams

"Mr K Leatherbarrow"

5
20/03/2018

I have been visiting the hotel on and off for the last 8 months , I have always found my stay pleasant, the food excellent and topped off by the most professional staff, this is the first time back this year and i have to say it is even better, the staff are still as excellent as ever the hotel is just as pleasant and the food with its new menu and chef has got even better, i can not recommend this hotel enough bravo to all involved.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you Mr Leatherbarrow for lovely comment, we are so glad you continue to use us and we like to see familiar faces come back time after time. Lee Williams

"Lovely relaxing break "

4
18/03/2018

My partner and I had a night away for his birthday and wasn't disappointed. From the moment we arrived the staff were friendly and welcoming. The room was a little dated and a few items of furniture had seen better days but everything we needed was there. The spa facilities were excellent and we made good use of them. Dinner was also very good and again fantastic staff. Just wish we could have stayed longer. Thank you for a lovely and much needed break.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for you lovely review we appreciate you taking time to leave us a lovely little review.

"Relaxing stay with excellent leisure facilities"

5
17/03/2018

A thoroughly enjoyable stay at Lamphey Court Hotel.The decor was in keeping with the age and stature of the hotel and the beds were comfy. The leisure complex was fantastic and we made good use of the pool, steam room and sauna. A great base from which to explore the delights of Pembrokeshire and will probably return again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for taking time to leaving us lovely comments and review we hope to welcome you back in the future here at Lamphey Court Hotel. Lee Williams

"Few days break"

5
17/03/2018

Relaxing. Used spa. Staff in howl extremely Enjoyable and relaxing. Spa facilities excellent too. Rooms very clean and comfortable . All staff right through hotel so friendly and helpful. Would certainly return.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your Glowing Review and we appreciate all feed back, hope to see you again in the near future. Lee Williams

"Mother's Day weekend"

5
13/03/2018

An absolute pleasure to stay in the hotel, my daughter and I could not find fault with anything in the whole weekend we were there. Staff, room, food cleanliness, everything was perfect.the price was good we will definitely be returning Thank you all.

"Fantastic, cant wait to come back!"

5
10/03/2018

I booked the break to take my mum away for mothers day, 2 nights dinner bed and breakfast. We arrived early on Friday afternoon and were greeted by a lovely friendly receptionist who couldn't do enough for us and we were able to check in early. the place is spottless, with such high ceilings you would expect cobwebs and dust...not here! The room was beautiful, high ceilings,large comfy sofa, arm chair, huge bed, flat screen tv etc etc, the services are excellent, Bottled water, tea coffee biscuits,cotton buds, shower caps etc. After a cuppa we went for a nosy, the lady working in the spa was so friendly and chatty making us feel so welcome, she gave us a tour around and went through some products.Later that evening my mum had the hot stone massage, as did I the following day with Demi I think her name was, and it was lovely. so relaxing and worked wonders on my problomatic back. Thankyou! Highly recommend. The bar and lounge area are stunning, lovely photos everywhere, very traditional. Evening meal, well, 5** the portion sizes were massive, beautiful soups, steaks etc. Could not fault the food or service, the man in the suit we encountered many a time over our stay and he was always very helpful and efficient-thanks. The chef clearly knows his stuff. Only downside I would say is quite a limited menu. 2nd nights meal, the dining area was very busy and the service was a lot slower, however food quality was still of the same high standard, I had the belly pork..delicious and mum opted for a childs meal as portions were so huge and even that was massive, and equally as delicious. Breakfast, Fab, Afternoon tea in the conservatory, lovely, just what we needed after a wet morning visiting Pembroke castle. Can not find any negatives about the place, apart from having to go home today! I will be booking up for me and my partner before we leave today Well done to all the staff for your hard work and such a pleasurable stay, cant wait to come back the end of the month!

"An historic hotel with modern facilities"

4
10/03/2018

We had a lovely room which was ground floor and overlooked the gardens. The hotel is situated down a narrow lane and is situated next to the ruins of a Bishops Palace. The service and staff in the hotel was of a very high standard and were most obliging and very polite at all times, However our only dislike was that the evening menu was quite limited in range but nevertheless was prepared and served well.

"Wonderful Country House Hotel"

5
09/03/2018

Enjoyed a one night stay while exploring Pembrokeshire. Family room in annex was perfect for four. Had a problem with one of the radiators, but staff responded quickly. Enjoyed use of the leisure facilities. Rainy evening so enjoyed one of the board games available in the sitting room.

"Looks great from the approach and has a nice spa"

2
03/03/2018

Decor is dated but includes some history. Often have to wait at the bar or reception. We have to stay here quite a bit as there are few hotels in the area. The menu choice at dinner was very poor, nothing I liked in fact, so I went veggie. My colleagues steak was cold, we were too tired to send it back as it was 'busy. Had to wait an age. Will try the the other one next time.

"Old manor house,perfect location.Superb staff."

5
23/02/2018

The staff work so hard and are extremely helpful. The food is prepared to perfection and presented beautifully. The spa facilities are very enjoyable. The hotel is in stunning grounds and within a reasonable distance of everything InPembroke. If you are looking to stay at a nice hotel in Pembroke this is perfect. You are sleeping in a grand old manor house, super king size comfy bed. Idyllic location where the owls hoot you to sleep at night.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and glad you liked our old house and your appreciation for hard work the staff put into Lamphey Court. I hope to welcome you back very soon!

"A very good getaway break"

4
21/02/2018

The appearance of this place is fantastic, the staff are all very friendly and very helpful. The hotel itself is clean and the decor comes across a bit dated but I think it suit the hotel very well. The bedroom was nice and clean and well presented, the spa was very relaxing and definitely a huge highlight for this place, I would come back just to relax again! The only downside was in the evening, after a really good meal (1 steak and 1 cod ) we sat in the bar but it was lacking atmosphere! A bit of music would of been perfect just help unwind and for the social aspect of it. All in all a very good place!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for taking time to give us your review and we appreciate all feedback good or bad and your comments have been noted and we hope to look in creating better atmosphere for our guests in the Bar as that is what lacking. Thanks Again and hopefully see you again real soon.

"Spa facilities and lunch"

4
20/02/2018

We bought a deal on travelzoo including spa entrance, an hour massage treatment and a 2 course lunch for 2 persons. The hotel and the spa a beautifully situated on a slope. Spa facilities are small (1 whirlpool, 1 steam room, 1 sauna and a pool with lounge chairs around the pool) but well kept and clean, as were the changing areas. The only but I have concerning the spa facilities is the enormous amount of chlorine the apparently use. I couldn't be in the whirlpool for longer than 10 minutes and even by the side of the pool my eyes got irritated. In the afternoon, a lady was helped by one the beauticians as her eyes were completely red and irritated as well. Lunch was lovely but you had to go to the restaurant in another building (you could choose to change from your bathrobe into normal clothes or you could go in your bathrobe, either way, not the most comfortable). Staff was very friendly and the massage treatments were relaxing. This travelzoo deal was good value for money (£80-ish for everything).

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review, and giving us the feedback, I will get my maintenance guy to look at the chlorine levels as we care for our guests experiences also especially there health and safety as this doesn't seem a normal occurrence. I hope we will be able to see you again in not distant future.

"A remarkably underwhelming 4* Hotel with a cruel twist"

2
19/02/2018

The obvious things first - the Best Western Lamphey Court is located in a beautiful corner of south western Wales just outside a small village only a short drive away from Pembroke and Tenby. The area boasts beautiful scenery, beaches, castles and countless attractions. Pretty much the perfect holiday destination within the UK for a quick or longer getaway. The hotel itself is a heritage listed manor house just outside Lamphey village. A beautiful 19th century building, just a great sight once you drive through the historic gate. There's a well kept garden around it and what I can really recommend are the Spa and Gym facilities. They must've been recently renovated and are definitely worthy of the 4* billing. A pretty decent swimming pool, a sauna, a Turkish bath and a jacuzzi, as well as a properly equipped gym. I've seen 5* hotels with worse spa & gym facilities than this one. However that was just about it in terms of the positives. The main building should definitely undergo a renovation. It apparently has not really been well maintained and having spider webs in the corners of the breakfast room are not actually a badge of honour for the cleaning staff. The continental breakfast itself was a joke. Cereal, toast, not even cheese or ham. The full Welsh was 13 pounds and contained a rash of bacon you'd have to find with a microscope on your plate. The family room we occupied in one of the adjacent buildings was pretty good in terms of the layout. But several broken tiles in the bathroom, a loose lid on the toilet, stains around all the tabs and in the bathtub, as well as countless other minor issues you should not have to deal with when staying at a 4* hotel in the UK, left an overall remarkably underwhelming impression. But what will leave a lasting memory of this trip: The hotel staff called the police on us. Why on earth you might ask, well. We did go as a family, my dad and uncle, both in their late 40s early 50s, my 11 year old cousin (who is my uncle's daughter who was on the trip as well) as well as my 30 year old self. We had checked in on the Sunday evening after the Wales-Scotland 6 Nations game in Cardiff, where we just came from (that was actually the main reason for our trip). I was still sporting my Wales jersey and I did briefly mention that we came from Cardiff, where we had been for the rugby. As the rest of my family (we're from Germany) barely speaks any English, I did most of the talking during check-in. Anyway everything went as you'd expect. I did enquire about dinner options and specifically about a family friendly option. To our surprise though, when we came back from dinner Police was waiting for us at our room door (the door on the adjacent buildings leads straight onto the parking lot, kinda like in a US motel). I was pretty sure that there was a mistake when they specifically wanted to speak to us. In my entire life I never had to deal with the police. Well that was about to change. The receptionist had flagged us to the police as potential pedophiles. Well, basically because we as three men were taking along my uncle's daughter, my dad's niece and my cousin. I did not believe what it was hearing. We had to explain ourselves, or well, rather I had to explain everything and then translate it, because the others did not speak proper English. We were asked about our sleeping arrangements, had to call the mother's daughter in front of them, which is not great thing to do while my uncle and her are still in divorce proceedings. We had to show proof of our onwards travel arrangements. It was crazy to say the least. As the questioning went on the police increasingly realised how dumb this entire thing was. However it was stressful enough to properly frighten the hell out of my eleven year old cousin. She is very shy to begin with and this trip was meant to get her mind off the stressful divorce she just has to deal with. After a while they basically aborted the whole questioning, apologised but also squarely put the blame on the hotel. If someone makes grave accusations like that, they would have to look into it. Well the whole thing sure made for an awkward conversation the morning after. But to all of our surprise the very lady that has checked us in and accused us of being pedophiles wasn't apologetic at all. She did say sorry, but just to add „we had no choice given your unusual travel arrangements“. My outrage must've clearly come across, but that was basically brushed off. Well there's the ferry to Ireland 30 miles from here - you could've been human traffickers is one of the other justifications. My subsequent question of why human trackers of pedophiles would book a fortnight in advance via hotels.com and stay for four days after having gone to a Six Nations match was left unanswered. Also why we'd enquire about family friendly restaurants on arrival and why she managed to come up with such a grave accusation without having had even a slight bit of a conversation. As I did not want to make it even more awkward I basically emphasised once more how outrageous we found the entire situation, especially not getting more than half-hearted apology and the ludicrous justifications, I basically left it at that and went. There were too many bystanders and for us basically just being accused of being a pedophile, or abusing my cousin, left me absolutely embarrassed and fuming. Anyway - neither the hotel nor any of the staff made any effort to make it up to us. When checking out all we got was a frosty goodbye. I was frankly appalled and sincerely hope they learn from this.

"Pembrokeshire "

3
16/02/2018

Lovely location. Staff very helpful and friendly. Food delicious and a wide selection on the menu. Shame about the decor though. very old fashioned and tired. Place needs a bit of a face lift! Great for a short stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your feedback, I am generally quite positive than I would normally be with 3 star reviews as it seems on the whole you enjoyed yourself for the exception of the decor which isn't to everyone's taste. But we do have some newly refurbished Stable block bedrooms which might be more to your liking for your next stay with us maybe?

"Amazing stay"

5
11/02/2018

Stay here was amazing.. stayed and watched England vs Wales bar staff were great special applause to front of house (lady in the Wales rugby too) Dinner - steak cooked to perfection and the pepper corn sauce was superb Breakfast - great breakfast was not disappointed Room - clean and tidy requested more towels and got them within minutes Internet/Wi-Fi was decent speed Will definitely stay here again thank you for an amazing night Mike and Sarah from welshpool

"Very good but not quite perfection"

4
11/02/2018

Charming staff very attractive building quite pricey for dbb but evening food excellent.loses one star for two reasons.soundproofing is poor were woken by rowdy party coming in at 3 am.also after evening meal breakfast was disappointing.plates were cold and continentL selection disappointing no bread other than toasting bread or croissants and no rolls. Would stay here again however

"Lovely relaxing time"

5
11/02/2018

My sister-in-law and I stayed here for the night to catch up and escape the norm! We had a lovely time - the spa facilities were great; the dinner was delicious; the staff were lovely. Altogether a great time had by both of us.

"A lovely break in a tranquil country setting"

4
08/02/2018

The interesting hotel write-up informed us that the Lamphey Court hotel is a converted country mansion built in 1823 and is a prime example of Nash architecture. It is set in 12 acres of lovely Pembrokeshire countryside and was at one time the home of the Squire of Lamphey. The hotel has a 14 metre swimming pool, herbal sauna, aromatic steam room, fitness suite, all well–kept and very clean. They also have a sun-terrace & tennis courts. We were afforded a lovely welcome at reception on our arrival and were given an upgraded room which was well equipped and really warm. It was also quiet and relaxing with no traffic noise. As we had enjoyed lunch en-route we decided not to have dinner, but the hotel brought us lovely hot ciabatta beef and pork sandwiches to our room together with individual pots of hot gravy for dipping. It was our first experience of “gravy-dipping” sandwiches, but they were delicious! All the staff members we encountered in reception, the restaurant, lounge bar and the pool complex were very friendly, helpful and cheerful. As a result of having very healthy appetites, we were slightly disappointed with the portion size of the full Welsh breakfasts but the food was very tasty and there was obvious quality in the ingredients. In conclusion, we wish to assure any reader that the breakfast experience certainly did not mar the experience of a most enjoyable stay as we had a lovely time and therefore have no hesitation in recommending the Lamphey Court to anyone wanting a quiet relaxing break in a lovely countryside setting.

"Excellent for exploring this delightful part of the Principality"

5
04/02/2018

Pleasant staff, comfortable room and spa facilities. Food was very good. Will definitely return. Easy to walk into village and explore the Bishops Castle. Idea for Tenby, Pembrokeshire and the coastal path.

"Excellent - we'll be back!"

5
03/02/2018

I stayed here for 3 nights with my wife and we both thoroughly enjoyed ourselves. It's a a lovely hotel with friendly staff and great facilities - I used the fitness room. The breakfast was good and we also ate in the hotel restaurant on all 3 nights and all the meals were excellent. We're already talking about going back later this year.

"Relaxing weekend break"

5
01/02/2018

Went to Pembrokeshire for a weekend break with my husband. Unfortunately weather not the best but had a great time, there are plenty of places to visit and good costal walks. We stayed at Lamphey court hotel and would highly recommend it. Checking in was handled efficiently by a very pleasant helpful receptionist. We stayed in the main house our room was warm clean and well furnished with all the mod cons the bathroom was also spotless and well maintained. As the court is set Back off the main road down a long drive there was no disturbance from passing traffic and we had a good night's sleep in the Hypnos bed very comfortable. The restaurant menu choice was quite small but the meals we chose were delicious, well cooked and presented, served by helpful friendly staff. Breakfast part buffet service with a good selection of juices, cereal's fruit pastries and cooked again very good. Excellent facilities in the leisure complex with great helpful staff, we had massage treatments which was delivered by an experienced professional thearopist ?? Overall great place to stay great friendly helpful staff and good location, will definitely return, just hope the weather will be better next time

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your comments and feedback, we love to hear positive feedback as this spurs the team to carry on what they are doing! I hope to welcome you back to Lamphey Court in the not so distant future with open arms! Kind regards Lee Williams

"Brill place"

5
29/01/2018

What a lovely place . Felt special from the time we went in . Thank you page you made it even better she is a bonus to the place . The views are amazing thank you again we will be back next time for longer x

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your lovely review and we love to hear all the positive feedback as this spurs me and my team. Kind regards Lee Williams

"Lovely hotel"

4
24/01/2018

My partner and I stayed here for your two year anniversary in January with our dog. We stayed in one of the coach house studios as oppose to the main hotel. The room was lovely and dog friendly and cleaned daily. The hotel staff were very friendly nothing was too much trouble. Food was beautiful. My partner said the steak was the best her had ever tasted!. Spa was great. although there was no appointments for a treatment at anytime over the weekend so if you want this make sure you book well in advance!. There is not much in Lamphey itself but there are some nice places to visit locally. All in all a great trip.

"Nice staff, great location, good spa area"

4
24/01/2018

We had an enjoyable long weekend at the Lamphrey Court, good breakfast and evening meal,, friendly and helpful staff: good pool, spa and fitness area. We stayed in the main hotel area, and had a pleasant room on the first floor in east wing. The ruraL location was great, with the Bishops Palace right next door, a monument dating back to Norman times that was free to wander around at this time of year.The town of Pembroke was quite close by car, as was Tenby. Highlights were, the staff, the meal on the final night, the spa area, the other guests, and the rural location. Some minor disappointments, spa treatments largely all booked when we arrived so worth trying to book in advance, a temporary loss of hot water first thing in the morning, at 7.30 some of the menu options would be no longer available. Generally, good value, and we would definitely go back.

"very relaxing"

4
22/01/2018

We stayed here on Sunday 21st January. A Beautiful hotel in beautiful surroundings. Lovely warm welcome from Chrissie on reception. The inside of the hotel lives up to it's promising entrance and is elegant and luxurious. Very nice room although the bed could have been a bit bigger. The Spa was fantastic and the lady who greeted us there was really helpful and friendly. Our evening meal is what stopped me from rating this hotel as excellent. The menu was very limited (although reasonably priced) and some things on the menu were not available which was disappointing when there was already not much choice. We had the beef and sat waiting for the vegetables to arrive, I was just about to ask when I realised they were already on the plate! Three small pieces of parsnip and a carrot were a poor excuse for a serving of vegetables. Having said that the rest of the food was in generous portions and the beef was delicious and the staff were very friendly.

"Weekend Treat"

5
22/01/2018

Great hotel, really friendly staff amazing food. Swimming Pool excellent. Beautiful scenery. Lovely comfy hotel, great for a relaxing break. Near to beautiful Tenby and Pembrokeshire area. Would highly recommend.

"Relaxing night away."

5
20/01/2018

Beautiful surroundings with excellent facilities, welcoming staff and lovely food. Just right for a relaxing night away. Enjoyed using the spa and will be back again soon for some downtime. Definately recommend this place.

"Exceptional hotel in all respects."

5
15/01/2018

From the moment we arrived and were greeted by Chrissie in such a genuinely friendly manner we knew we would enjoy our stay and we were right. All the staff, both in the hotel and the Spa were extremely friendly and helpful and are a massive asset to what is already a very well-appointed hotel that pretty much ticks all the boxes. The room was spotless, nicely decorated and had everything we needed and we had a very good nights sleep followed by a very high quality breakfast. The Spa is excellent and the lounge and bar areas very comfortable and ideal for relaxing as there are a very selection of newspapers, magazines and games, a nice touch.

"Birthday"

5
15/01/2018

My husband booked the trip as a surprise for my birthday and I could not have been more impressed. We were greeted by Chrissy on reception with a warm and welcoming smile and she could not have been more helpful or friendly, which continued throughout the stay. The room was spacious and immaculately clean and the bed was huge. The bathroom was also spacious and contained everything you could possible need or want, including a wide variety of toiletries. We visited the spa soon after arrival and I was really impressed with the cleanliness and layout. The girls in the spa were also incredibly friendly and nothing was too much trouble. Although we didn't manage to find the time for a treatment, from what I saw I'm sure that would have been amazing too. When we arrived back at the bar Simon greeted us in a warm and friendly way and his drink knowledge was excellent. He was more than happy to advise and to recommend and pink gin with lemonade is now a new favourite of mine! I am quite a fussy eater and have a chilli allergy so was apprehensive of what the menu would hold for me but Simon reassured me that if there was nothing on the menu then they would try and find me something that I could and would eat, which was also reiterated by the extremely talented chef,Izzy, when we met her. I genuinely had no reason to be apprehensive tho as the menu catered for everyone and there was a good choice. On the 1st night I had mushroom tortellini which was outstanding and my husband had lamb, which he has rarely eaten for 20 years, but was thoroughly impressed with. Sunday night we both had roast beef - which again was outstanding - Izzy really is an amazing chef and I don't think there is anything she can't cook! For pud we shared an Eton mess - which was truly sensational and we took the advice of the incredibly hospitable Paige and also shared a cheese board with the cheese of her recommendation- which I'm just off to find in a supermarket now on the way home! Breakfast was a good traditional welsh cooked breakfast (other options also available!) but also comprised of a host of self serve cereals, pastries, fruits etc. All of which were freshly prepared and looked delicious. We honestly could not have asked for anymore from a hotel, everyone was so friendly and worked so well as a team and it just seemed to run smoothly. All of the staff put you at ease and could not have been nicer. I'm sorry that I can not remember everyone's names to mention them personally, but every single person that we met and had dealings with was amazing and made our weekend away even more special. Without hesitation we will be back and will be regular visitors. I would 100% recommend this hotel to everyone. X

"Girly Weekend Away"

5
14/01/2018

My friend and I stayed here for two nights from 5th - 7th January 2018. We wanted a relaxing spa weekend before returning to work after the Christmas break and Lamphey Court Hotel and Spa did not disappoint. As soon as we turned onto the drive up to the hotel we were amazed by just how beautiful the hotel is. The staff were very welcoming and the check in process was completed very quickly. We were given our room keys and informed that we would be staying in the court house. When I first booked the room I realised that I had booked one of the studios situated in the court house. I then went on to upgrade the booking to a standard double room. I informed the staff of this and showed them the email confirming the upgrade. They immediately appologised and explained that their system must not have received information about the change. They went on to change our room and even upgraded us to a superior double room as a good will gesture. The room was absolutely beautiful and very clean throughout. The bed was huge and probably the comfiest I've ever slept in. During our stay we spent time in the spa, had lunch in the restaurant and had (many) drinks in the bar. Staff catered to our every need...bringing coffee us outside, providing an ice bucket for the room and helping to set up the wi fi. The spa facilities were of a very high standard. The steam room was a highlight. I've always associated steam rooms with an unpleasant smell...not this one! It was actually really nice. We were also surprised to hear that we were able to use the spa facilities after check out on our last day; which was a lovely surprise. Although we thoroughly enjoyed our time in the spa, we feel our experience could have been improved had we been supplied with robes and slippers; this was something only guests who had bought day packages are provided with. Our weekend away was everything we had hoped for and more. The hotel is in an excellent location which enabled us to visit both Tenby and Pembroke during our short stay. Guests staying with children will have plenty of options to keep them entertained. We were devastated when we had to leave and there is no doubt that we would visit again. Just after we checked out, I realised that I had lost one of my ear rings somewhere in the room. I asked at reception if they would be able to send it to me if, on the very slim chance, they happened to find it... Two days later my ear ring arrived in the post!

"Anniversary "

2
14/01/2018

Arrived at the Hotel with an warm welcome Food in the Restaurant was lovely and well worth the money ... Cleanliness of the hotel could be so much cleaner attention to detail needed. Breakfast food was freezing brought out small quantity to feed everyone so you were constantly waiting on items so time you had everything food was cold . Plus restaurant floor wasn't cleaned from night before serving Single way to Tenby in taxi is £25.00.

"Steven Niblett "

4
11/01/2018

This is a good place to get around the coast from the hotel service is great food is great we stayed in hotel on 1st floor the rooms were ok the bed in rooms 7 was a three quarter so not that great but the spare was great pool a bit cold but on a couples break if you see a deal you should book it.

"Nice trip away"

4
08/01/2018

We enjoyed our stay here very much. The staff are very welcoming and looked after us well. We had a lovely afternoon in the pool/spa and were upgraded to a suite which was a welcome surprise. The spa was immaculate and the staff very helpful. I had an excellent treatment. The only drawbacks were that the menu was very limited in variety/choice - although the food was excellent quality and cooked really well. It would have been nice to have had a few more dishes to choose from. The restaurant service was very professional. The bar prices were expensive though. Cleanliness wasn't great in the room - it was generally clean but lacked attention to detail - cobwebs on the walls and ceiling and there was grime around the taps and bathroom fittings. It's a shame these minor details let the hotel down as it's a beautiful place to stay with a relaxing ambience and very attentive and friendly staff. We would definitely return for another stay though.

"A couple of points"

4
03/01/2018

Hotel was lovely, extremely welcoming staff at the reception, couldn't offer us more help if they tried. Got to the room and lacked a bin in the bathroom but this was rectified the following morning without being asked. Second night someone occupied the room above us and the floor boards are so noisy we could hear every step they took. we put this down to being heavy footed but we could also tell when the cleaner was in because you could hear the Hoover being moved across the floor. If you can request a room and are able bodied, I would recommend asking for an upper floor room. Spa, grounds and all other aspects are extremely lovely

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your comments, yes the building has it quirks as would expect from Grade 2 listed building like this but it part of charm and we try to make sure disturbance for our guests are minimal. I am glad you enjoyed your stay all in all and maybe if you do venture back this way we will ensure to put you in one of our 1st floor rooms.

"Quiet Retreat "

5
26/12/2017

A lovely get away from the City the Staff are super friendly and helpful. The outside rooms are large and very comfortable. We made use of the spa which is quite basic but well maintained and a a nice addition to the stay. The restaurant was definitely the gem in the crown the food was to a very high standard

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your review of Lamphey Court, I am pleased you enjoyed your stay and making use of facilities we have to offer. I will look forward to welcoming you back to Lamphey Court in the not so distant future.

"Friendly"

4
21/12/2017

Visited this hotel for one night only, arriving late and tired all the staff were lovely. So friendly and helpful, I can't fault them. Room was clean and had everything I needed. Menu was a little over priced and food was ok. Would stay here again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your review, we love to hear all comments bad or good it all helps but glad generally you had lovely stay and hope to welcome you back to Lamphey Court in the near future.

"Hidden Gem!"

5
18/12/2017

A lovely Georgian hotel..right next to the Cadw site of a Bishops Palace.. it's in a quite spot in the countryside approx 8miles from the gorgeous old seaside town of Tenby with its old harbour..also plenty of restaurants and shops..however we ate at the hotel restaurant which was very good..with a decent wine list and bar to relax in after we had eaten...our room was very clean and warm..the hotel suited us perfectly as we prefer the older hotels for their lovely public rooms comfy settees and here they have a beautiful staircase.. Christmas decorations were in progress .. staff all friendly and attentive

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your Lovely review and glad you enjoyed the ambiance of Lamphey Court and look forward to welcoming you back soon.

"Very friendly and helpful"

5
10/12/2017

Second time we've visited this hotel and we just went to relax after a very hectic November and before the final run up to Christmas. Yet again the staff were all excellent and nothing was too much trouble for any of them. The only downside to this hotel is that there is no lift. The full Welsh breakfast every morning set us up for the day but there are also plenty of choices from fruit, yogurt, toast, cereal, porridge, pastries to kippers, etc. We ate in the restaurant each evening and found a varied selection to suit all tastes at a reasonable price. The pool is not huge but as there was only one other person there when we were it wasn't a problem. There are plenty of loungers if you need a rest after swimming and also a jacuzzi, herbal steam room and sauna. Everything was very clean including the changing areas. Towels are provided and there is even a roll of plastic bags to take your wet swimwear back to your room. Don't forget to take a pound coin (returnable) for the locker! We had a very relaxing time and will almost certainly return next year.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for you feedback and I am glad you had a enjoyable stay. We look forward to welcoming you back very soon. Lee Williams

"Mid week get away. "

4
06/12/2017

The grounds are beautiful and there is a lovely cadw site right next door. The building is very grand inside and out. The reception greeting was good. The lady who wasn't normally on reception manger quite well. The room was a good size. Very clean except for the lift outside the bathroom which had a few cobwebs on it. The room was a bit cold. ( expect it. It's a old Georgian building!) however the heating was on ready for us. Though we did ask for a heater and they brought one straight away. Food was quite expensive but was very nice and nothing was too much trouble. We stayed on a spa package. The massage wasn't great.... the facilities are good. However you have to exit the main building and go across it's not far but when raining and very cold. Does ruin the mood a bit after relaxing.... breakfast was a good standard. Overall a nice place.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Zoe Thanks for taking time to give us your feedback, it a major help for us in receiving this information to help improve our guests experience. We have lots little quirks to building, which you would expect from a listed building like Lamphey Court and it very hard to keep warm specially on the coldest of nights but we do supply extra heaters to help tackle this. We endeavor to keep improving on our experience in Spa and other departments, we be introducing a new menu for the new year which should suit all budgets. I am glad overall you had a enjoyable stay with us. Look forward to welcoming you back to Lamphey Court in not so distant future. Lee Williams

"Beautiful surroundings, old bedrooms."

2
03/12/2017

The surrounding are beautiful and the breakfast (the cooked version) very good. However it's very old fashion and the bathroom require urgent upgrade. Stay at the apartments in the outside building and they had a terrible smell and were very noisy (there was a couple with a dog starting next to my room). Not the best mattress and the carpet requires deep clean.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Ana Maria Thank you for your review, all feedback is essential for us whether good or bad to make changes and rectify issues to better our customers experience. The bedroom decor is suited to the ambiance and history of Lamphey Court, though it seems to be personal opinion what is "old fashion". We are in the motion of a refurbishment project upgrading the bedrooms with more neutral and modern decor. I am not sure what the smell would be as this is first I have heard about it, and no one else has complained as yet. I will Investigate this as priority and Mattresses and New Carpets are planned also with refurbishment. I hope this explains some of your points and maybe we could convince you to return to Lamphey Court in the future. Sincere apologies Lee Williams

"Business stay"

4
01/12/2017

My self and a colleague were booked into this hotel by our company,at fairly short notice, I'd just like to praise the staff for their service especially the young lady on reception ...... I'd recommend the venue to anyone

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for kind words and appreciation, I will pass this on to the staff particularly Reception. We look forward to welcoming you back very soon to Lamphey Court.

"Time away"

4
10/11/2017

Spent a few days here recently. Nice building with lovely views. Inside the rooms were seeminly unchanged. Breakfast was excellent with really helpful staff. Dinner not so good food was nicely cooked but not good value. In fact we went elsewhere for the rest of the stay. We don't mind paying for excellent food in fact we ate at a local restaurant spending much more. The hotel has no real concessions for disabilities and when quizzed the fact that it was a grade 1 listed building was quoted to me. Despite the fact that some extra buildings were converted into rooms.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your comments & we were delighted to learn that you enjoyed your stay We will certainly look into your comments regarding dinnerit is our aim to provide good value & so take your comment seriously Kind regards Tony Lain Owner

"'Half term mini break'"

4
31/10/2017

We stayed at the hotel for four nights, two rooms, one inside the main building and one studio room a short distance away. The studio room was pretty good apart from mould on the tile grout of the shower area and mould behind the curtains on the walls. Other than that, clean and very warm. All of the staff were extremely polite and helpful and the location is ideal for Tenby and the beaches. The dining experience is not the greatest ! limited menu which is a problem over four nights, very expensive for a family of four at £75 - £100 a night for dinner. It would be nice to have the option of bar snacks/lighter meals in the evening, however, we will be returning in the future as the swimming pool and spa make up for the shortcomings.

"Half term break "

3
27/10/2017

We stayed for 2 nights in a family room . Externally the hotel is beautiful, it's just a little tired inside . However the staff are wonderful & it's very clean. Noisy heating system in the studios could do with looking at

"Peaceful Business Trip"

5
25/10/2017

We stayed at the hotel for a business trip and we were in one of the bigger rooms across the parking lot. They were very roomy but it did smell a bit musty when we first arrived, but opening the windows fixed it. We did get a few bugs, but you're out in the countryside, bugs are to be expected. This place is so incredibly peaceful! I loved it! and the sheep were just icing on the cake, so cute. And the grounds were so beautiful and green, it felt like a movie. It was really nice to wake up to the sound of sheep in the morning. The staff is very helpful, friendly and polite. The Welsh breakfast is delicious and filling. They also have excellent coffee. The hotel itself is a bit out in the middle of nowhere, but it is a short walk from a train station and you can ride it to Pembroke, Tenby, and other surrounding areas. The hotel restaurants has good food as well but the portions were a bit small so you might need to order an appetizer as well as an entree (the lamb burger however is gigantic and tasty). It was a fantastic place to experience Wales!

"Lovely two night break"

4
21/10/2017

We booked our two night break through Secret Escapes. Two nights b&b with dinner on one of the nights and use of the spa facilities all for £79 per night (good value in anyone's books). The spa facilities were excellent, however the member of staff on the reception in the spa was not very helpful and lacked knowledge. We asked for a price list of treatments available, but she looked at us as if we had asked a trick question and proceeded in vain to look for the relevant information. She told us that she could not find a price list, but would ring our room with the information later (much later obviously because we're still waiting having checked out a week ago)? We may have spent money on treatments given opportunity so it's a missed chance for the hotel to make extra money and reflects badly on the overall experience. The room was good and quite comfortable, with tea making facilities, so no complaints with the accommodation. The food was really nice, both breakfast and the evening meal. The food was well cooked and service was also good, all in a nice ambience. The hotel itself looks really grand as you drive up and is in a great position for visiting local attractions such as Pembroke (just a couple of miles) and Freshwater East beach. Overall a very good hotel and no real complaints apart from the apathy and lack of customer service in the spa.

"Awesome"

5
19/10/2017

Booked this hotel for my husbands birthday, he wanted to go to broad haven south beach , his favourite beach. From the minute we walked in until we left all the staff were friendly , cheerful, and helpful, the room was lovely and clean. We were on a 3 night half board , 1st evening at dinner we looked at the menu and thought wow very expensive but changed our minds , the quality of all the food is superb, presentation and service is 1st class. The chef's there are definitely 4 star. Fish, meat, salad, desert all cooked and prepared to perfection.£25 allowance towards dinner is ok, my only criticism is if you go over the £25 it's added to your bill( rightly so) but if you go under it isn't deducted . Spa is lovely so clean and staff there also friendly and helpful. If you need to a break go here you will leave happy and refreshed.al the staff are amazing but Emma was a breath of fresh air .

"Enjoyable stay"

4
18/10/2017

Stayed for 2 nights. Friendly helpful staff. Good leisure, pool and spa facilities. Lovely old traditional building, maybe in need of a bit of refurbishment. Didn't use restaurant for evening meal, but breakfast was good. Good location for visiting Tenby

"Hotel review Not restaurant!!! "

5
17/10/2017

The hotel was lovely. I stayed with family as part of my mother's 70th birthday. We had a dog and so stayed in the coach house which was roomy, lots of character & excellent value. The grounds were stunning and the hotel had lots of character. We thoroughly enjoyed the spa facilities and Lamphey Palace was a delightful surprise. I would defiantly stay again.... £100 for 4 of us and a dog is cheaper than a caravan. I have given the hotel 5 stars but this is not a reflection on the restaurant, personally I would eat elsewhere. It was far from awful but pricey and I am assuming staff were new as although lovely 3 out of the 6 orders were wrong!

"This hotel does not warrant 4 star status ."

2
10/10/2017

We stayed at this hotel for two nights last month with our granddaughter, we booked a family room, we arrived checked in told our room was outside in the first block we had 15 steps to the room no assistance offered with our luggage !! The room was clean and comfortable however we reported the light not working in the small hallway leading to the room we were unable to find the keyhole as it was so dark this was not rectified !! We requested a late coffee I in the main hotel bar only to find it was from a vending machine !!! Better coffee in McDonald's. You have to walk outside to access the spa/ pool area but facility is very good. The hotel is not disable friendly there are no lifts available ? Staff don't seem to have clear direction from management total lack of basic hospitality towards customers , it gives the impression the service provided is operated on a low budget. We decided not to eat at the reastraunt used a local village pub called lamphey hall had a great meal there they told us the hotel we were staying at is their best customer because most customers come and use their reastraunt !!!!

"Pretty good."

4
07/10/2017

We have stayed in this hotel a few times over the years and went back for a midweek break. The building is impressive: a 200 year old Palladian style mansion in a lovely rural setting. This time we stayed in the coach house. It was very spacious and comfortable, with a huge bed and a nice, modern bathroom. Dinner was reasonably priced and fine. Staff members were very welcoming and friendly. We'll almost certainly come again soon.

"Fabulous!"

5
07/10/2017

We booked a special deal stay. The room was lovely (although the bed wasn't huge). Having had a long trip we made full use of excellent the Spa facilities both in the evening and the next day after checkout (no charge). The staff in the hotel and the Spa were exceptionally friendly and helpful and breakfast was lovely. The cost was little more than a standard B & B and represented outstanding value. Highly recommended!

"A lovely building, sadly disappointing"

3
06/10/2017

We were located in the coach house. We had 2 rooms there. Clean bathroom, comfortable bed with spotless bedding. This applied to both rooms. Good well stocked coffee/tea tray in room. The downside being 1. An overpowering smell of damp in both rooms. 2. A used milk container had been left under the tv and the area had not been cleaned when the room had been. For the cost of the two nights this was unacceptable. We had to walk from the stable area to the main house for meals which was difficult with my mother who is 95. The weather was grim which wasn't the fault of anyone but maybe umbrellas could be provided in the rooms? My sister was given a suite in an outbuilding, which although nice was also smelling of damp. She had to obtain access by going up a flight of stone stairs outside. Although we didn't use it, the pool looked lovely and their are beauty treatments available. We had an allowance of £25 per head for the evening meal, the starters were approx £6, mains £17/ £25 desserts £6. The staff in the restaurant were pleasant and the receptionist was lovely. The Lamphey burger was outstanding. The room is pleasant. Breakfast was OK. Cereals, toast, fruit. Cooked. Staff in breakfast room friendly. We expected more from this hotel, Best Western needs to look into the damp and maybe a covered walkway for those In the outbuildings. Warners have done this at Cricket St Thomas.

"Poor experience in the spa"

2
02/10/2017

I booked and pre paid for a facial a few hours before my appointment. Despite Elemis display material very evident in the spa (and online) I was told Elemis treatments were no longer available. I was half heartedly greeted on arrival and taken to my appointment 5 minutes late. The therapist did not introduce herself, no headband or towel was put round my hairline and cleansing cloths were from the hot water tap rather than a steam cabinet. They were not wrung out properly which resulted in water trickling down my neck. The facial technique was 'amateur' to put it politely and quite honestly I couldn't get out of the building fast enough. I would think that Elemis have withdrawn their association for obvious reasons. All in all an extremely disappointing experience.

"Enjoyable 3 Night Break"

4
01/10/2017

We have stayed at this hotel for the past three years, and each time have enjoyed the break. It is in such a lovely setting, the spa is a wonderful bonus and we found the staff very friendly and accommodating. No doubt, we will be back again in the future! :-)

"Lovely hotel "

4
01/10/2017

Came here for an overnight spa break with a close friend. The front of house reception staff are very attentive and polite. The hotel is grand and clean, we were also very lucky to have a free upgrade. We were able to check in early, this was also an added bonus so we dropped off our bags and headed for the spa. The spa was lovely however the member of staff working on the desk there was very flat & disinterested in her role. We were aware that as part of our break we were to have robes and slippers however she didn't give us any and just have us towels and proceeded to stack towels into piles. We had to ask for the robes and slippers, it seemed like a bit of hassle for her as there was only one pack of slippers there so she had to get more. Inside the spa was lovely, lovely jacuzzi, pool, steam room etc. Myself and friend had treatments, I had a back and shoulder massage and my friend had a facial, my friend enjoyed her facial and had a really friendly member of staff doing it for her who I also spoke to however my back massage was ok but nothing special. The staff in the restaurant are very friendly and the food was pretty good. Small portions but tasted fine. Nice place, welcoming and comfortable and good value for what we had.

"Very good stay"

4
30/09/2017

Lovely but slightly remote, in a good way location. Plenty of parking. Large room with very comfortable bed and pretty much everything you could need on hand i.e. Shower gel, shampoo, tissues, soap, cotton buds, iron & ironing board, hairdryer, tea coffee, water & biscuits. Cosy bar. Lovely spa, jacuzzi & pool (towels available from spa reception). Breakfast, lots of choice cold & hot. If I was being picky, things to note, floors pretty creaky / noisy. It's an old building but this could be repaired. Wine in bar, delicious but would have expected it to be chilled better at a 4* hotel. Cooked breakfast, lovely but no beans and a little small for a mans portion. Overall delighted. Had a lovely stay. Would recommend and will return.

"Nice location"

4
28/09/2017

Stayed here for 2 nights B&B as part of a red letter day gift. Room was adequate and clean although could do with a bit of refurbishment. Pool area was very nice with a reasonable sized swimming pool. The hotel itself stands in a nice quiet country location. The one negative if you are not staying B&B is that you would be disappointed if you spent £12.95 on the breakfast.

"Loverly"

5
25/09/2017

Great place, amazing location, nice staff can't knock the cleanliness sparkling bath room only thing I can say is the food is expensive and the shower was really small I had to kneel but I am 6ft so defiantly not for tall people but that could just be o e room really lovely place though

"VERY disappointing "

2
25/09/2017

I don't know where to start..my husband booked a night at the hotel through red letter days as we found the hotel online and it looked absolutely beautiful and luxurious. Well how misleading is their website?! We arrived after a 3 and a half car journey frim Gloucester and thought how picturesque the hotel and grounds looked. We walked through the huge grand entrance and booked straight in with no problem..we were then given our room key and directed OUT of the main hotel building BACK outside and into one of their "studio" out buildings. On entrance to the room i felt as though i had just walked into a very outdated pontins chalet, the room did not look or smell particularly pleasant..i was very taken aback and VERY disappointed. After such a long journey we were expecting to arrive at a little bit of luxury, we were very wrong. The small 2 seater sofa in the room was that low that due to back problems once i had sat down i couldn't get back up my husband had to actually pull me up off the sofa, the other seating option were 2 wicker conservatory chairs. There was a small very outdated and not very clean looking kitchen area, a tv, an old dated cabinet, then into the bedroom a very small double bed, old fashioned built in wardrobe and a bathroom. Nothing remotely luxurious in this room. We went out and had a little drive around and a visit to tenby. Then we had an evening meal out and came back to the hotel around 8.15pm. My husband said he had been thinking about the room whilst we were out and wasn't impressed so said he was going to speak to reception. We were told that the rooms in the main hotel building were fully booked but did move us to a family room again in one of the out buildings. Again i was unimpressed but was too tired to do anything about it and also thought we would probably be wasting our time. The whole place is very old fashioned, in bad repair and really in need of cleaners that actually clean because i felt as though i was frightened to touch anything as nothing looked clean at all. In particular the bathroom. The lamphey court hotels website is VERY misleading...if you are going to advertise large luxurious rooms online and then put people in out buildings you really need to make that clear. Even the photographs taken of the hotel and grounds are taken in such a way that NONE of the out buildings are in the them. We paid £100 for one night here and NO luxury was included in that price. I have stayed in premier inn that felt more luxurious and cleaner than this 4* hotel. I really don't think it warrants 4* at all.

"Disappointed"

1
22/09/2017

So, I normally wouldn't rate a place as low as this, but in this case, it's justified. My boyfriend organised for us both to go here as part of my birthday and booked for 2 massages (one after the other at 3 and 3.30). After some delays, we arrived late for one of these appointments (but warned in advance) and were aware that we couldn't re-schedule to a later appointment. I asked my boyfriend to ring in advance to make sure that access to the spa was included in the price of the spa treatment - and the hotel confirmed that it was. We arrived and were told the opposite, spa access was not included in the price until you spent a minimum of £50 per person (we could however pay an extra amount to just have 2 hours of access), bear in mind we had travelled around an hour to get here, to then be told something else. This is the first time I've come across a minimum spend to have spa access, and the spa manager didn't seem to care that we had been told otherwise by the hotel, or it was my birthday, or the fact we'd travelled a fair way and was not very helpful either. So we just left, will not be returning

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Rhiannon, Please may I apologise for this misunderstanding. When you book a treatment in the spa if the treatment is under £50.00 you do pay an additional charge to use the facilities that the spa has to offer. I have looked into this matter and it appears that you must have been given the wrong information by our new hotel receptionist and I apologise most sincerely for this error. It goes without saying that this was our error and we should have waived the additional charge and I am so sorry to hear that this did not happen. As a gesture of goodwill, if you would contact us we shall be pleased to offer you each a free treatment and access to the facilities on the day of your choice as long as we have availability. Please just give the name that you booked the treatments under. Yours sincerely, Hotel Manager

"Great Spa Hotel"

5
21/09/2017

Stayed as part of walking the coast path, spa was perfect for tired legs (also stays open until 8pm which is good) Lovely surroundings, good room and good evening meal. Good car parking immediately adjacent to hotel entrance. Would stay again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear guest, Thank you for your very kind comments. I am so pleased that you enjoyed all the facilities that we have to offer.

"A birthday treat"

5
14/09/2017

We stayed in the coach house,it was clean and spacious needs a little updating but it was comfortable. The staff were brilliant,a warm welcome and all friendly and helpful,nothing was too much trouble. It is in a special setting and the grounds are beautiful. We did not use the Spa facilities but the options were there for us. The afternoon teas looked scrumptious also. A good choice for breakfast and nicely presented. All in All a very pleasant stay and leaving wanting to return. Thank you to All the Great staff .

"Great value in a beautiful location"

5
13/09/2017

This is a lovely hotel, set in a secluded spot close to the tiny village of Lamphey. There is a swimming pool, with jacuzzi, and a spa. The hotel restaurant is pleasant, though nothing too grand. Most impressive during out stay was the attentiveness of the staff. They really went out of their way to be helpful, and really added something extra to our visit. Overall, we had a great time here, and hope to be back soon.

"Amazing"

5
10/09/2017

We have just returned this week after 4 days at Lamphey Court Hotel, we have a wonderful time, the staff Catherine, Chrissie, Melanie and Simon couldn't have been more helpful, We Used the spa for treatments , I had Demi doing a massage one day and Rachel doing a facial the following day , it was so relaxing, will go back again. the room was lovely , it was a very good size and the bed was very big and comfortable, the breakfast was good plenty of choice.

"Christmas at Lamphey Court hotel"

4
10/09/2017

We spent Christmas 2016 at the Best Western Lamphey Court hotel. Our room was spacious and comfortable; the food especially Christmas lunch was exceptional. The hotel has a spa and swimming pool and we enjoyed several spa treatments and daily swims. A most enjoyable and memorable stay.

"House Hunting-Pembroke"

4
07/09/2017

This is a rural medium sized country hotel situated on the edge of Lamphey Village, about 3miles from the Castle Town of Pembroke. Booked a one night stay but extended to two. Set in lovely grounds, but be wary of the driveway. On arrival you think there are two entrances, an entry and a exit,(one-way system) mainly because they are very narrow, the width of a 4 x 4, but it is two-way. Reception was handled very well, but remember this is an old historic building with narrow hallways. Bedroom was as one would expect with tea makings, biscuits and two bottles of water. The grouting / filler two inches up the side of the bath tiles were impregnated with mildew (Black). Someone had regrouted the seal around the bath but had not done the tiles. This is a common problem with enclosed bathrooms. The only way to deal with it is grub it out, bleach it and regrout once a year, or as and when. The old Sash windows have a common problem, you pull it up and gravity pulls it back down, because the cords have weakened. I noticed when I was out in the lovely gardens that several guests were using their ingenuity to hold them up. (Buckets and books). We diverse. The swimming pool is a bit on the cool side unless you are from Finland. No lolling about, you have to exercise and swim. Had one evening meal which was very good. There is an excellent choice of breakfast. I opted for the healthy cooked one minus the Hash. I said it was healthy. And it came on a hot plate. That's a must. I would visit again.

"Mini break"

5
06/09/2017

Wow what a lovely hotel. It is a lovely setting shame about the rain. Stayed in the coach house which was lovely more like a suite. All staff members that we dealt with were polite and helpful and a credit to the hotel. Restaurant although a bit prices couldn't fault the food at all .

"Wonderful location, ageing bedroom"

4
03/09/2017

Handy for the ferry, very pleasant spa, wonderful peaceful location, heritage site on the doorstep. The restaurant staff and reception were very well trained. Those who cleaned were not. We found stuff under the bed (which moved very easily) and the toilet seat was adrift. So was one of the pictures that you would have thought would be very obvious to anyone going in to clean. So only just a 4.

"Unpleasant massage / spa experience "

1
02/09/2017

Thorough disappointing and unpleasant massage experience with a side order of appalling customer service from the young man on the spa reception. I was running 5 mins late for my massage but was told it wasn't a problem. The girl massaging me was unfriendly, walked in on me getting undressed exposing me to anyone in the corridor (I would have laughed this off if the massage was nice!) then gave me a half hearted rub down that couldn't have lasted longer than 15 mins. I mentioned my experience to one member of staff who went off to discuss with the lady who massaged me and never came back. I then complained to the guy on reception he informed me he would "check the CCTV" which seemed an odd response to a customer complaint. I waited a while. It was obvious he wasn't going to do anything then so I left my number. He didn't look me in the eye and was incredibly dismissive and rude. The one saving grace was the manager, Lisa, who was not in work that day but called the next day and apologised for my experience and acknowledged and addressed the issues I raised.

"Excellent stay wish we were still there!"

5
02/09/2017

Wow! Can't fault this hotel for its location, setting, ambiance and best of all staff! This hotel is a stunning grade 2 listed building with its grand staircase, plush seating areas. Everyone we met loved this hotel. The food was delicious and more than adequate in portion size. We had two rooms for our family and there was not a problem with heating as it was not on as in other comments. Windows can be opened from the top down no problem as well. This is a listed building and decorated accordingly so with lush sofas, curtains and so if you prefer modern characterless buildings try some where like a premier inn! It was so relaxing. the gym, pool, sauna, steam room, jacuzzi and treatments were spot on. Our thanks to all the staff who couldn't do enough to make our stay so fabulous just wished we lived closer!

"Relaxing Spa experience"

3
31/08/2017

We booked a Revive Spa Package at the end of our camping holiday in Wales - use of the Spa facilities, massage and lunch. Initially the pool was very busy with families and children, not the relaxing start to the day we had hoped for, but it did quieten down when the children left so we enjoyed a swim. The other facilities were fine and the massage was perfect. I used the loungers and hoped to have a read of the many magazines around the pool area, but most were very old and looked like they had been left by previous Spa users. A few more newer magazines would be good. Lunch was lovely, although the menu was limited and only one vegetarian option available.

"Beautiful Building but Staff Training Required"

3
31/08/2017

Stayed here for 3 nights over August bank holiday as a group of 10. The buildings, grounds and location are faultless. We had booked 5 double rooms in the courtyard area but the variation between the rooms were incredible. I stayed in room 241 which had a double bed, two singles and sofas whilst others in our party had only a double bed in a small room. Rooms were outdated, had the heating on full blast and wifi did not reach most rooms, but appart from that we had no complaints as the rooms were clean, very comfortable and had plenty of appliances, drinks, towels etc. The rooms would not be suitable for disabled customers due to the steps leading up to some rooms and the large steps within other rooms to access the bathroom. We had arrived mid afternoon, the recepitonist was very pleasant and informative. We asked for the menu for afternoon tea only to be told they were only serving sandwiches and no scones or cakes as they were frozen. We had booked a table in the restraunt for an evening meal to celebrate Grandfather's 80th birthday. The main meals were very tasty but were lacking presentation. We were told to share menus as there weren't enough for one each, yet we were the only ones in the restraunt at the time. We were served by a manageress who took our orders. She had told one of our party to not have a starter with her chosen main meal; she was probably trying to be helpful but we were on holiday to enjoy and not watch our diet! We had also asked to swap the apple fritter which came with the gammon for an egg. This did not seem to go down well as she explained that she would have to ask the chef about this, and as she walked away to ask, she announed to the young waitresses that she was "about to get shouted at by the chef." We did not go back to the restraunt. The bar and lounge areas were comfortable and clean. There were a variety of alcoholic beverages however they had ran out of lemonade and on numerous occasions we were told that our chosen soft drinks would be warm as they had not refilled the fridge, which the warm bottles stood next to. They had also ran out of clean glasses and some shorts were served in wine glasses. Just a heads-up too, they do not take cash at the bar after 10pm- you will have to book it down to your room. Breakfast was very tasty. Plenty of fruit, cereals, pastries and drinks. A menu of cooked breakfasts was also available. However service (being seated, taking orders, clearing tables, bringing food) was slow. We waited half an hour for our cooked breakfast, the table next to us had left before theirs had arrived and the table opposite recieved their cooked breakfasts 10 minutes after arriving. The staff at breakfast were clearly hard-working but there was no order there. We didn't use the spa or gym however, we spent a few enjoyable hours in the pool which was very clean and not too cold. A week before arriving we had phoned and left a voice message with the spa to book some treatments but had no reply. Whilst there, we explained this to the recepitonists who said that the reason they had not replied was that all their treatment slots were fully booked. However, the gentleman behind us in the que was given a treatment slot there and then! Comfortable bedrooms, clean swimming pool and beautiful setting. Wouldn't go back there due to the poor service we recieved. We expected more considering the price we paid.

"Excellent hotel"

5
29/08/2017

We have just spent the last two weeks at the hotel. We have been spoilt. The staff have been fantastic and have done their utmost to make our stay happy. It all began with the check-in. I can't remember being so welcomed at a reception desk. Well done Crissy. The room was clean, and all you need was available. Dinner and breakfast were great. The chefs made sure that everything that came out of the kitchen was delicious. Most days there was a new special, so that you had a varied menu. From the standard menu I can strongly recommend the “Lamburger”. To make things even better, the spa had a nice pool, Jacuzzi, sauna, and a great gym. There are all sorts of treatments available. We both enjoyed the massages.

"Should be much better"

3
20/08/2017

Superior room (£165) very disappointing. Discovered bathroom radiator on in the middle of the night - no way of turning it off in August. Impossible to open sash window so hot and stuffy. Bathroom (especially the bath) not very luxurious. Worst of all was noise from room above. Occupants not particularly noisy but could hear every footstep all night. At one point expected to see plaster floating from the ceiling... they woke up at six am and therefore so did we! No lie in Breakfast minimalist and low quality (cheap pastries/pink sausages/awful Coffee).

"Unimpressed!"

2
18/08/2017

I paid £145 for a double room for one night, which I think is fairly expensive anyway. So I had great expectations. This did include the use of the spa/gym. I must say the pool area was very clean and I enjoyed a few hours of relaxation. We went to the restaurant in the evening, which was reasonably priced. The staff were friendly and helpful. I had the salmon which was delightful, followed by the lamb burger which was so big and good quality. We ordered dessert to go and one of the waitresses carried it to the room for us. Would definitely return to the restaurant as the food was good. There were three different members of staff at the front desk during my stay and all of them were really nice and friendly. Breakfast was average. The pastries were delicious! However there was a limited choice of hot breakfasts and small portions. The disappointing part of the evening was the room. It was tired and basic, the decor was outdated. For that price, I expect something a lot better than a bedroom similarly decorated to one in an elderly person's house. The bath was basic and unappealing, no luxury at all, I've got a better one in my own house. The room was absolutely boiling, the heating was blasting, it was hot outside and we couldn't figure out how to turn it off all night, which resulted in an uncomfortable night for us. The view outside the window/door was disgraceful, almost like being in prison. It was awful to pay £145 and be really disappointed. Appalling value for money, in fact I feel as if I've been robbed. Such a shame as the building itself looks very grand from the outside but the inside does not match this at all.

"NEVER EVER GO HERE!"

1
18/08/2017

if you want to hear girls arguing behind the reception area of the spa then this is the place for you. the manager, think her name was Lisa was rude, abrupt, ignorant and not at all friendly. after seeing good things, i mentioned it to some girlfriends and we all decided it would be lovely to get away for the weekend. we were staying near by so thought it would be a great opportunity. well i felt absolutely disgusted by the way that this whole place is set up. the hotel was great, katherine and the girl with her were lovely, super funny and down to earth. Alisha in the restaurant was extremely helpful as well. the spa is letting this place down so much, the manager sat on reception all day and didn't move, i reported to her a few times regarding the slipiness of pool side and she said she would be there to sort it out, well she never came let's say that. changing rooms stank and you can tell this place is never cleaned regularly.

Lamphey C, Public Relations Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Hayley, Thank you so much for taking the time to review your visit to the spa. The manager and staff of the spa would like to join me in wishing your sister in law every future success in her new job, far removed from her life in our busy spa. It is also so reassuring when a member of staff leaves on such amicable terms. Assuring you of our careful attention to your requirements

"Over priced and over rated!"

3
16/08/2017

Nice hotel but very tired in places. Breakfast is not worth £12.95 as there is not much to choose from. The first night we stopped the hotel had a power cut so had to go off premises to get food. The following day the lights didn't work in my room. When I checked out there was no offer of a reduced rate or even waiving the breakfast fee as a gesture of good will for the inconvenience of the electrical problems.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Guest, Pleas may I apologise for you having cause to complain concerning your recent visit to the Lamphey Court Hotel. Please be so good as to email the hotel in person stating your name and address together with when you stayed in order that this matter can be resolved. Assuring you or our careful attention to your requirements.

"Great Food, Not So Great Spa"

2
15/08/2017

My mum bought me a Bespoke Spa Day package, and I visited with my partner, who I also purchased a package for as a treat after he had been away with the army. The gym was great, the food was mega, but we were disappointed with the rest of our experience. The floor in the pool area was really dirty, and looked like it hadn't been cleaned in a while. There was also a huge used plaster on the floor next to the jacuzzi. I absolutely hate having to complain, but I went and mentioned it to the guy on reception. He said he would pass my comments on, but what I was really hoping was for somebody to come and give the pool area a quick clean. Nobody turned up, and the plaster stayed there for the entire length of our stay. When we got out of the jacuzzi, we both noticed a really unpleasant mouldy smell, which made us question how clean the jacuzzi water was. Unfortunately, this whole experience was really off-putting, and we spent more time sat on the loungers, instead of making use of the facilities. This was a shame, because if clean, I'm sure it's a lovely spa. In fact, we spent two hours in the spa and then just ended up sitting outside with coffee instead. My partners robe had dark stains on it as well. Not really a massive issue, but on top of everything else, not great. I was then told a few hours in to the day, that the meal i had earlier picked for lunch, they had run out of. Which is no biggy, but again, a bit disappointing. The guy on reception explained to my partner that he had taken my comments onboard, but the spa was short staffed, so no body was available to sort it out. I can appreciate sometimes there are staffing issues, but I think I counted 6 people (including ourselves) using the spa while we were there, so not exactly rushed off their feet. The staff were all really polite and friendly, but it was just a shame there didn't seem to be a sense of pace or urgency to put things right. Overall, I definitely wouldn't recommend the spa to any or my friends or family. It was such a disappointment.

"Well placed for an enjoyable stay in Pembrokeshire"

4
10/08/2017

Fairly large hotel in nice grounds, although didn't explore that much as rather wet when we were there! The rooms were spacious, clean and comfortable. We arrived quite late in the afternoon and our room wasn't ready. However, we were given complimentary coffee and somewhere comfortable to sit and drink while we waited. We had booked a special offer which included 1 evenings dinner, which I would say was good but not exceptional. We very much enjoyed our stay although I would say it is a bit on the expensive side if we had paid full price. There are numerous high quality B and B's in the area and many pubs in Pembroke doing excellent food they are competing with. It is a very good base for exploring Pembrokeshire.

"Romantic Honeymoon Weekend Stay"

5
08/08/2017

This was our third visit to this lovely hotel but the first as husband and wife. We arrived at the hotel to find we had been put into a beautiful suite in the Coach House with superb views over the countryside. Our eldest son had arranged for a bottle of bubbly to be waiting for us that was a lovely surprise - complete with a lovely card from the hotel themselves. We were also given a bottle of bubbly with dinner that evening by the lovely assistant manager when he heard that we were at the hotel on our "Mini-moon". We could not fault the staff at the hotel who from receptionist to waiting staff were friendly, professional and quick. We felt incredibly well looked after. All three rooms we have stayed in over the last 18 months since discovering this gem have been well presented, clean and well equipped. The spa is also clean and tidy with lovely facilities to help you relax and unwind. I had a back massage treatment this time which was amazing and once again given by a very professional young lady. The food at the hotel is absolutely fantastic. Breakfast sets you up well for the day with a wide choice of cereals, fruit, yoghurt and juices to start whilst your cooked breakfast is prepared to your liking. Coffee and tea is refilled frequently and there is no hurry for you to finish. We also had an evening meal at the hotel both nights of our stay. The food again was absolutely gorgeous. Beautifully cooked and presented and very generous portions. This coupled with the excellent service made our stay complete. We would recommend this lovely hotel to families and couples alike. They are working hard to make improvements where needed so we can only imagine that the next time we stay we will be equally happy.

"State pet friendly , but not really"

3
06/08/2017

We have just spent 3 nights at this espeablishment , and whereas they state pet friendly , it isn't really , yes our small cocker spaniel is allowed BUT,not in the bar or lounge area , I can understand that not into the restaurant , but we were restricted and told not in the bar or longe area, Also we stayed in the studio , which are fine if you and your partner are on the small side , as the bed is only a 3/4 bed not much more than about 4ft wide and certainly only 6ft long, and being 6.2inche stall found I had to untuck the sheets to allow my feet to over hang , also the width is very very narrow ,I can see why the bedrooms are very small which is sad because the studios have a kitchen which is really bigger than needed plus a living room , I would suggest that the achitect cooked up in the lay out of the studious , a space could very easy be designed to increase the bedroom size to allow a full sized bed to be provided , taking the space from the over sized kitchen . This is not a negative report on the hotel at all hopefully can be seen as constructive critism , as the location and staff are all fine , just the beds are really not much use unless your both rather small persons , and your not taking a dog with you

"Wonderful hotel"

5
05/08/2017

This is a wonderful hotel in a grade 2 listed country mansion. The hotel suites are comfortable and spacious with excellent service from the friendly staff. Evening meals and breakfast are good. The spa is very good even if the pool is a little cold but the sauna, stream and jacuzzi can only be used by over 14 year olds so visiting with young children means you cannot all enjoy the facilities together

"Issue with staff"

2
03/08/2017

I stayed not too long ago in this hotel, I must say that there weren't too many issues with my experience there. But there was one issue that I can't simply stay quiet with. Some staff there seem to be abusive toward others.... I met a really nice girl, Becky I think her name was, who served me and gave me a really good customer experience, but another one came over and started, to put it politely, to "tell her off" and it almost seemed like bullying. I asked her if they do that often to her and she said yes. Seems such a shame as she also told me that she's leaving and she also said the managers/supervisors don't seem to care when she tells them about it! My workplace certainly wouldn't tolerate bullying and would sack anyone on the spot. I'd hate to work there that's for sure. I think the managers need to wake up and see what's going on between their staff members, as some are really nice and are only trying to do their jobs, whilst others are constantly hounding them for no particular reason, other than they aren't doing their jobs how they want them to do it. Overall though, good experience, but I'm pushing 2 stars because of the appalling attitude with some staff members.

"Lamphey Court Spa"

5
02/08/2017

I really enjoyed my spa experience. I really recommend a treatment with Demi. It was fantastic and really relaxing. The Indian head massage was a wonderful new experience. The steam room and pool were lovely too. The staff in the spa were very helpful and professional.

"Comfortable and Welcoming"

4
02/08/2017

Stayed here while exploring Pembrokeshire over a spring weekend. We stayed in a room in the annex to the hotel, the room was huge with king size bed, massive bathroom places to sit and a good size TV. We had a meal the evening we arrived which was very good, though the menu was a little limited for some. The breakfast was good and plenty of it. We used the swimming pool, which is not that large and the spa pool which was a little cool compared to other I use, but it was all very clean and well-maintained.

"Crew without a captain."

3
02/08/2017

My wife and I stayed at the Lamphy Court for a night and booked into the restaurant. We arrived in the bar adjoining the restaurant at the allotted time expecting the usual greeting enquiring whether we were eating and whether we would like a pre dinner drink while we looked at the menu. There was no one there but after five minutes the bar server rushed in and proceeded to prepare drinks for the restaurant before rushing out again without making eye contact of saying anything to us. After 10 minutes we wandered into the restaurant area to be met again with an absence of staff. There was no meet and greet and the person in charge seemed to be solely focussed on taking orders for the guests already seated. Eventually a jolly manager turned up who after an explanation ticked our name off the booking list and having given us menus and served us drinks told us someone would be over shortly to take our order. After a further lengthy wait he eventually took our order himself. No one seemed to be in control,. The bar server and the main order server in the restaurant were clearly rushed, there didn't seem to be any attempt to manage the timing that diners were booked in and the manager did not seem able to spot the problems and act; it was a shambles. This was early summer season so not particularly busy so I hope lessons were learned or the summer rush will bring chaos. On a more positive note the reception staff were friendly and helpful despite the computers failing and having to manually total the bill at checkout. Over all perhaps managers at all levels need to be reminded that management is not simply a label but requires occasional looking at the service being delivered to identify any glitches.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Sir Please may we apologise for you having cause to complain concerning the standard of service you experienced that evening. As you say every ship needs a captain and on that particular evening I was at the helm driving the ship as we discussed at the time. It was a very busy evening and we did our utmost to accommodate all our guests even though on that particular day very few guests had made prior dinner reservations and we were extremely busy. We do hope that it did not spoil your enjoyments of your evening.

"Awful hotel, waste of money."

1
02/08/2017

I booked this night away for my partners birthday treat. The location and the building is spectacular which makes everything that followed such a shame. We were in Suite 203 which has a glorious view of the car park from every window. The Suite is not dissimilar to my long dead great aunties house. The heating was on full blast (July 31st) we turned the central heating down and went for dinner, when we returned it sounded as though someone was attempting to drill through the walls, their whole central heating system in this part of the hotel is defunct as I overheard the receptionist advising our neighbours to use the spa facilities should they need a shower! We asked reception to turn the heating off which they did but it came back on at 3am which resulted in my partner sleeping on the lounge floor as he was too hot, I was then woken at 5am with more pipes screaming. Then as we had managed to get back to sleep the carpark noises started! As this is meant to be a health and wellness centre I was extremely surprised to find the menu lacked any real health conscious options, my salad was very disappointing, and despite asking for no dressing it was smothered. My partners chicken was about the standard of a Tesco ready meal. Despite being sold as having Free internet so we could skype our children there is none. As we were checking out a gentleman was at the desk trying to sort out his bill, they appeared to have overcharged him due to a dispute with their dinner allowances, the receptionist was taking £100 off his bill, so please check your bills before you pay!!

"Spa facilities"

4
26/07/2017

The Spa facilities at Lamphey have been a haven of peace and quiet for me however this has all changed and not for the better. Children have previously been welcome in the pool for part of the day but for some unfathomable reason the hours have now been extended and encompass 9.30am - 6.30pm. If you're hoping for a relaxing massage in a calm and peaceful surroundings I'm afraid this is not the place to go. If you don't mind being splashed, kicked and unable to hear yourself think then go ahead and book. I have cancelled my membership for August and hope that the management will review the situation before more members also boycott these lovely facilities.

"Beautiful building with friendly staff & a stunning setting"

4
24/07/2017

I booked last minute for an overnight stay with dinner, bed & breakfast, just solo but secured a deal staying in a double room in the coach house. The building is stunning as you approach, in lovely grounds. The room itself was spacious but as others had reviewed the beds were twins pushed together with no double mattress on top, even if the bases had been two separate beds it would have been nice to have at least have a double mattress on top so that the join wasn't felt. The room was clean but there were a few stray hairs in the bathroom that weren't mine and the wardrobe had mouldy damp patches which smelt & meant that in bed I could smell that damp smell too. The shower was quite pathetic but the little bathroom luxuries left were a nice touch. The pool is only 14m so i didn't swim in it as it was full of families enjoying when i was there so i made use of the steam room, sauna, the cold pool to cool off my legs and then a few rounds in the jacuzzi. These were all much appreciated after a long day walking and then a quick gym session in what was a surprisingly well stocked gym for both cardio and weights. The bar area was small & quite dark, but there were tables outside if you wanted to sit and it was a pleasant evening. The conservatory for dinner was bright & the staff were very friendly and attentive. The food was lovely & I was stuffed but had to make use of the £25 value for the dinner meal. The drinks were very expensive though, £7 for a bottle of 330ml bottle of peroni! Breakfast was a different matter, in a different room with no sittings pre-booked as dinner had been. This left it feeling very chaotic and rushed and it took an age for a member of staff to ask for my order. I made toast, in a machine that took an age, but then there was no butter on my table, so by the time i had asked for this and received it my cooked breakfast arrived. The buffet area was needing replenishing when i arrived and it took a few different customers to ask for certain things to be gotten. The breakfast experience and food quality was definitely not up to the standard that had been set from the dinner the night before. The hotel it well sited for exploring the tourist attractions locally and i would happily stay here again as the spa facilities made it a little luxury night away to recharge my batteries, i just might go for breakfast at a much earlier time to try and avoid the carnage that unfolded.

"Don't be fooled by the 4*"

2
23/07/2017

The location, the grounds and the main building of this hotel were nice. The spa and pool area is 100% what makes this hotel a 4* and the facilities there were good. Our room however was located in the coach house (side building) about a 30 second walk from the main hotel. The room didn't have wi-fi (when it was advertised that it was) which was a massive let down. The wi-fi was only accessible in the main building, so don't be fooled by this or be prepared to take a chance on whether the signal stretches as far as your room. The room that we had in the coach house was only the basic room, but I was very let down given the 4* expectation. The room had a very dull feel, and given we checked in at 3pm there was a terrible (sorry for the stereotypical view) old person smell. It was very strong and was noticeable every time you entered the room. There were damp stains in the corner of the rooms on the wallpaper which was surprising. I wouldn't recommend this hotel unless you are going to spend more on the executive or more expensive rooms, where you may actually get your moneys worth.

"Enjoyed our stay"

4
22/07/2017

Normally I would have given this a 1 star rating for dishonest advertising, but on checking a bit closer they do clearly state that family rooms are in the coach house and not actually in th main hotel. Not actually staying in the hotel that you book is a major bugbear of mine, as I like to not have to put a rain jacket on just to go to the bar or have breakfast. We stayed in the coach house as a family of 5. Plenty of space for all of us and the kids enjoyed waking up to the sheep just outside the window. The.hotel itself is a bit dated aand could probably to with a refurb, particularly the bathroom. As another reviewer stated, the in room tea and coffee making facilities were excellent and generously topped up each day. We only ate at the hotel on our first night, but the food we had was excellent. I had a lamb burger that was so big I couldn't finish it, even though I really tried hard. The menu is fairly limited, but we all enjoyed our food. The big bonus with this hotel is getting to use the spa. The kids get to go in the pool, so was nice to be able to go for a quick dip with them after a day out sightseeing. The staff at the hotel were also really friendly.

"extremely comfortable bed and very friendly staff"

4
22/07/2017

we had a twin room in the east wing, very clean and a large bathroom. the bed was one of the most comfortable hotel beds that i have used. the staff were exceptionally friendly and in my opinion genuinely so. they remembered comments we had made and asked us about them when they saw us again. we used the swimming pool etc which is all nicely laid out with indoor and outdoor loungers. we had dinner on one evening of our stay and it was delicious. spicy carrot soup and then sirloin and rack of lamb. the location is perfect for pottering about the coast and i do not hesitate to recommend a stay here and whilst here my tip is to take a boat trip from tenby to caldey island, we spent a lovely few hours there.

"Impressive building, friendly helpful staff, but rooms just ok"

3
19/07/2017

I've stayed at this hotel a few times. You can't fail to be impressed when you approach this place, but perhaps that's the problem. Its an old building, so expect creaky floors, odd shaped rooms - some with bathrooms getting close to needing a refurb, occasionally unreliable central heating etc. The rooms are well appointed though and the beds are clean and comfortable. The restaurant serves good food, my only comment is that I wish the menu had more choice or was changed a bit more often.

"We liked it"

4
17/07/2017

A short weeks break in the welsh countryside away from the noise, hustle and bustle of the City. We had a room in the east wing and found it to be clean and well housekept. We liked the character of the hotel and found the staff to be pleasant and helpful. We choose a hotel with the Spa facility and were not disappointed, the pool was lovely, the Jacuzzi, Steam room and Sauna fine. We ate several nights in the restaurant and enjoyed the food which was to a high standard. On other days we travelled just a handful of miles to find local establishments for food. Breakfast was sufficient, and filled us up before our days out. Would consider staying gain if we returned to the area. For what we paid we considered it good overall value.

"Had lower expectations due to some reviews - but meh, we enjoyed it"

5
12/07/2017

Most hotels have a late check in of 3pm, but typically, you can check in before that time However, it appears this place either has a shortage of housekeeping staff or they are slow at their job No biggie tho as I simply enjoyed a cold pint in the bar whilst we waited Room was a pleasant surprise A large suite is the best way to describe it Basically an annexed section of what was probably the stables for the estate A large room with a separate room with twin beds - perfect for a family Tea and coffee making facilities here are fantastic - no shortage of quality snacks - and free bottled water (I'm a major fan of that simple extra) Staff were friendly and totally infatuated with our baby Dinner in the conservatory was good - first time in a while where we had a three course meal that was this good Breakfast was also decent and staff here were equally as friendly as the dinner crew One note is that the young lad, as enthusiastic as he was, requires additional training in serving etiquette Gym, pool and spa facilities are all decent too Only downside is it's not wheelchair/Stroller friendly and decor in rooms a bit dated

"Short Break"

5
12/07/2017

Great Hotel with very welcoming and courteous staff. Lovely rural location with great food and excellent facilities. Room very clean with plenty of space. Breakfast cooked fresh with plenty of choice.

"Not suitable for disabled guests"

2
10/07/2017

We were not warned that the hotel could only be accessed via steps and that their ground floor rooms were up a set of internal steps. The hotels appearance is stunning but it failed to live up to our expectations. Front of desk staff were not interested in customers at all.

"LOOKS CAN BE DECEPTIVE"

2
07/07/2017

Stayed here as part of our silver wedding celebration. What a disappointment. Arrived at a around 1pm, but as our room wasn't ready, which was fine as we were early, so we decided to have a light lunch. We sat by the window to take in the view, to find dead flies on the window sills. Not a nice sight. My husband asked for an orange juice and lemonade, only to be told that they didn't have any lemonade and should have a delivery that day, and they had also run out of lasagne, so we decided to have some sandwiches. They did take a while to arrive but were nice and fresh. Whilst enquiring at reception if our room was ready, after we eat, we could clearly overhear a conversation between the manager and a member of staff, which a guest should not have overheard the content. Our room was ready earlier than expected, and had been given a room at the coach house. What a disappointment. The kitchen area was very dated, as well as the lounge area with the bedroom carpet being 2 different colours. Did not eat an evening meal at the hotel because of standards we saw earlier in the day, so decided to walk down to the village restaurant. Breakfast was delicous with a choice of buffet and cooked breakfast. We will not stay here again and expected same room standards throughout the hotel and coach house. Very dissappointing for a Best Western

Lamphey C, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Doreen, Thank you very much for taking the trouble to review your recent visit to the Lamphey Court Hotel & Spa and of course I would like to take this opportunity to respond. Check-in was from 3pm as we notified you and I do appreciate that when you arrive early and cannot check in this can be annoying but we did do out best to accommodate you as soon as we were able and if I recall we had your room ready earlier than anticipated and I am sorry that the room was not to your liking. The heat of the mid afternoon sun in our conservatory can be very overpowering and I must admit that however hard we try to stop flies from entering the conservatory area there is very little that we can do when all the windows and doors are open but we do remove them as often as we are able. On the afternoon when you visited we did have a problem with our lemonade mix and when you requested lemonade one of our staff had gone to rectify the situation and I am so sorry that this was not made clear to you. I apologise too if we ran out of lasagne as it is one of our most popular luncheon dishes cooked freshly by our chefs each morning but on the day in question demand was just too great as we were very busy [hence the sandwiches taking so long]. We did however have lots of other home made dishes available for you to select if you had so wished. You mention that you overheard a conversation between who you believe to be a manager and a member of staff and of course I cannot comment on this but I would like to reassure you that it would be most unusual for any member of my management team to conduct themselves in this manner. I am sorry too that you chose not to join us for the evening meal but I am glad to hear that you enjoyed a delicious breakfast.

"Very good but attention to some minor details would have made it so much better"

4
30/06/2017

We booked a 2 night stay with breakfasts and 1 evening meal through Secret Escapes at a very competitive price. The food at breakfast and dinner was excellent. We booked a 2nd evening meal at the hotel because the food was cooked well, presented well and tasted excellent. The restaurant staff just need to clear the dead flies off the window sill before opening up for the evening meal service. We used the Spa and pool facilities after returning from a long walk around the Marloes peninsular. The Spa was very clean and well kept. The Sauna, steam room, jacuzzi and pool were excellent. The grounds of the hotel are well kept with excellent views over the countryside. Our room was OK but nothing that special. I guess it was as described - a standard double room. Housekeeping could have been better as we found a deodorant can underneath the TV stand on our first day and plastic packaging from the the drinking water bottles on the next. I just felt that the room needed a good spring clean especially the radiator surface. The complimentary coffee,tea, and biscuits were plentiful and replenished generously. The staff at reception were always helpful, polite and friendly and the couples of things we needed were delivered promptly to our room. All in all it was a very good stay at this hotel. I am sure there must be better/superior rooms available and we would most probably stay here again and choose one of those. The location is very good for exploring the area.

"Beautiful Setting for a Quiet Break"

4
30/06/2017

Best Western Lamphey Court Hotel & Spa. My wife and I visited the Lamphey Court Hotel in the beautiful Pembrokeshire countryside for a short break. The hotel is situated within it's own grounds in the village of Lamphey opposite the Lamphey Bishops Palace. The hotel has an impressive entrance with a short drive up to the main hotel building. We were greeted by the receptionist Chris who gave us a very warm wlelcome and were given a good room with a splendid view of the countryside but with a very small bed. We asked for a room with a larger bed and moved to a much larger room with a King size bed. The view was not as good as the previous room but we could still see the countryside and farmland. The bed was extremely comfortable. The hotel is so well sited in the countryside that there is absolutely no passing traffic noise. it is so quiet that the tranquility and peace of the hotel is very noticeable. All of the staff were very friendly and helpful although the service did seem a little amateur at times. Generally the dining experience was below par. The cost of one meal was refunded due to the meat being overcooked. My wife ordered Hake that should have been served with potatoes but the potatoes did not arrive at the table until after my wife had finished the fish. Silly things like having to ask for condiments. Breakfast is ample and varied, cooked or continental, but the breakfast room is stuffy and hot. We were sitting next to a large Georgian window and I asked if we could open it but no one volunteered to help, so with some difficulty, we managed to open it ourselves much to the applause of some other residents. There were a few dead flies on the internal window sill that looked as though they had been three for some time. Having said all this my wife and I had a very pleasant couple of days at Lamphey Court, the setting is a delight coupled with a good swimming pool, tennis courts and Spa area. Yes we would stay again. The staff work hard to please. London Godders

"Wonderful hotel, a good base for Pembrokeshire attractions"

5
30/06/2017

We visited for my birthday and thoroughly enjoyed. The hotel is grand, but not intimidating, located in a lovely setting, not far from Pembroke. Evening meal was great and the breakfast was very tasty. The main attraction for us to the hotel was the pool and spa facilities, they were clean and a decent size for the hotel, bear in mind the facilities are not just in use by the residents, outside parties are welcome so it may be less exclusive than you'd prefer. The room was spacious and nicely decorated, however the bed was 2 singles stuck together, and the wheels were very loose, so by morning we had drifted apart! But that is such a minor inconvenience because otherwise it was a comfortable sleep.

"What a treat"

5
29/06/2017

A sure sign of a good hotel must be when the weather has been awful but you've still enjoyed yourself. We used the hotel facilities more than we would have in good weather - the spa is excellent. The food at breakfast and in the evening was delicious. I must particularly mention the staff who are friendly and attentive. We will definitely return.

"Ideal base for a South Pembrokeshire holiday"

5
27/06/2017

We had a wonderful three night stay at this friendly, high quality hotel. The facilities are excellent as is the setting. Breakfasts were a joy !! Our room was a superior double overlooking the front view of pleasant countryside. The spa is marvellous with a good size pool as well as steam room and sauna. The friendliness of all the staff is worth repeating in this review as it makes such a difference to a relaxing break. The local beaches are beautiful and so close. Tenby is an easy ten miles away. We will return to the Lamphey Court for sure.

"Just loved it!"

5
27/06/2017

So needed a break. Lamphey Court Hotel had all we could have wanted. The dog had good walks close by, my husband used the gym and I used the pool. Beautiful beaches and beautiful countryside. We shall be back. Thank you to everybody who made our stay excellent.

"Short break "

5
25/06/2017

Wow what a find we really enjoyed ourselves lovely room with great view all staff couldn't do enough for us with special mention to Lisa her knowledge of the surrounding area was so helpful it certainly made our break so much more enjoyable.

"Faulty Towers"

2
21/06/2017

Poorly run at minimum expenditure, for the benefit of the owners and not the guests. Owner/Senior Managers strutting around with a permanent scowl on their faces, never so much as eye contact, never a smile or any pleasantries exchanged. [names withheld] The sub managers and staff on the ground were fantastic and doing their utmost to please the guests. They were so helpful, some running around like headless chickens doing more than one job. We were there for a Spa Day, High summer and temperatures were up around 29c degrees outside, and we were told on arrival that we were welcome to use the pool terrace to sit and laze in the sun. the pool was a welcome cool off. There are four french doors alongside the pool to the terrace which were all locked. We asked the owner/manager for them to be opened access the terrace. A rather abrupt and empathic NO, with the lame excuses of why not - 'the pool temperature will be affected' ...Outside pools are heated! 'Walk round and through reception', was the response. So, the route to the terrace it was back through the changing rooms, along the corridor, through a secure entry door, through the main reception and around the building. In the middle of the four french doors was an external glass fire egress door, which was also not allowed to be opened, hand written sign. - Egress fire exits are external doors and do not need to be kept shut as they are not intended to control a fire from spreading. Lunchtime - Asked for a Pimms, the bar staff panicked and said she didn't know how to make it...felt sorry for her, obviously no training provided. Only 1-3 tables occupied at one given time and after a half hour wait in between courses we had to ask the manager where our food was - It arrived in a flash, very hot plates, so obviously sitting on a hot plate in the kitchen. With no dedicated table staff, the poor bar staff trying to do both. Clearly a staff shortage or kept to a bare minimum. I'm not surprised to hear of the high staff turnover at this hotel. Never again! Owners/Senior managers attitude spoiled the experience.

"Lovely relaxing stay"

5
17/06/2017

Ticked all the boxes, good food ,excellent facilities ,lovely location ,couldn't fault, will defiantly be returning ,so close to all the seaside places , lovely pool and spa , everything that you need for a relaxing break

"Below average for a Best Western"

3
16/06/2017

This hotel looked like it would be a really lovely place to stay, but it was quite disappointing. It was the receptionist's first day, so she wasn't able to tell me where my room was, the wifi password or anything about how to get to the pool/what time it opened etc. The room was nice enough but I was expecting it to be a bit more modern. The wifi was painfully slow - I was there on business so that caused me some problems. Maybe it would've been nicer if I was there for longer and for pleasure rather than business - for me on a business trip alone it wasn't worth it and I would have expected more from a Best Western.

"Perfect girls weekend "

5
14/06/2017

We visited lamphey spa and hotel on the 10june 2017 as a group of 3 for a girlie get away. We couldn't of been any happier with the experience, it was our first ever time having any sort of spa treatments so wasn't sure what to expect but the staff in the spa where so friendly and helpful really made us feel welcome. The facilities in the spa where first class ( pool was rather cold but that's not a massive bother ) the treatments where amazing ( hot stone, facial and pedicure). We definitely left feeling relaxed. We then went to check in, the hotel staff where very friendly and helpful and room where perfect for what we needed them for. Only complaint I'd have is the sofa bed in our room had obviously been over used as wasn't flat or comfortable butAll round a excellent weekend would definitely return!!

"Hotel and Spa OK, however..."

2
13/06/2017

The service in the restaurant is terrible and inconsistent. I dont know where to start! Everything just takes so long, one day offered bread to start, second day no bread, drinks 30min wait despite asking 2 times, ask for bill 2 times, had to get up and go to till. Arrrgh

"Such a shame"

3
13/06/2017

A really nice hotel in a very pleasant location. The quality of the food is excellent if a little overpriced. Drinks are reasonably priced. Some of the staff are excellent others in need of training. If booking a room ask to be in the main building - both the Spa and the Stable Block are separate from the hotel and therefore there is a problem in inclement weather.

"Excellent for a Wedding"

5
13/06/2017

Stayed at the hotel for two night during a wedding, where the reception was also at the hotel. The event management conducted by the hotel was good, the meal was very good, the staff at the evening event itself (Ian in particular) were/was excellent.

"A recommended destination for a break"

5
07/06/2017

The hotel is well-appointed and secluded but easy to find. My wife and I stayed for two nights and made use of the spa and some of the treatments available. An excellent experience was made by the warmth and friendliness of all the staff in reception, the restaurant and the spa. In particular, we were well-looked after by duty manager Rhodri and Laura (trainee server) in the restaurant. Demi and Kay were excellent in the spa. Buildings and facilities might offer comfort but it is the staff here who contribute excellence.

"Long weekend away in West Wales."

3
23/05/2017

We always choose our hotels by their free WiFi, while we could get WiFi in our room it was only after a member of staff came and spent 20 minutes with us, even then we kept loosing the signal. My wife had to go back to the main building to re connect her iPad every time she wanted to use it (one star of rating lost due to Wifi) We stay in an adjacent block with a lovely view of the car park the room was nice enough but so glad we did not have to go to for breakfast in the rain. The breakfast was a good freshly cooked standard but the coffee was only just warm on both days. Serving hot coffee seems to be a national hotel problem. We only had one evening meal in the hotel which was quite reasonable. My wife's lamb was vast and my steak was 'oddly' cooked as it was quite inconsistent, partly well done and other parts almost rare. However the desert cheese board was magnificent, full of very flavor-sum Welsh cheeses. My wife loved the leisure facilities. The staff were all very friendly and chatty. Would we stay here again? possibly, but ask not to go in the annex.

"Fantastic bespoke spa package"

5
23/05/2017

This is great place to come and have a half day spa package including use of facilities - pool, steam room, sauna and 2 course lunch. Extremely friendly and helpful. Ask for Demi who does wonderful neck shoulder and back massage.

"Couldn't have been Better!!"

5
23/05/2017

Last weekend we celebrated our Golden Wedding Anniversary at the Lamphey Court Hotel and Spa. We couldn't have made a better choice of venue! The staff there were extremely courteous and helpful in every way and very pleasant and polite . The Manageress, Mrs Lucilla Collins in particular was invaluable in the organisation of the evening's success. Our guests commented on the high quality of both the food and the accommodation. Thank you Lucilla and all your lovely staff! Our guests took full advantage of the spa activities on offer.We highly recommend this venue.

"Excellent"

5
22/05/2017

One night stay only, we had a lovely dinner in the conservatory, and an excellent breakfast the next morning. On site parking. Engaging and helpful staff who recommended some local sites for us. Lovely setting. Happy to recommend if you are visiting Pembroke

"Red letter day treay"

4
21/05/2017

We had a great weekend. Thought the staff were great particularly in the bar on Saturday night. Breakfast was good and made use of the spa facilities. Had an excellent massage and facial and left feeling fully relaxed

"birthday week end"

5
16/05/2017

stayed here for 2 nights birthday week end on arrival the receptionist was very helpful and pleasant room was very comfortable and clean tea and coffee available also 2 bottle water had a lovely relaxing massage on Saturday evening meal was good priced and tasty had breakfast sunday which was really good the supervisor at the restaurant was very chatty and helpful would recommend this hotel

"Spa visit "

4
16/05/2017

Jasmyn and josh was very welcoming on reception. Very efficient. Super spa treatment with Demi. Will definitely return again. Hotel was lovely, good breakfast and surroundings. Hotel staff was very pleasant.

"Not the best"

2
16/05/2017

Food and service were very poor, went for an night to celebrate my wife's birthday, room was ok but far to hot. This is possibly the worst meal I have had for a long time the risotto was like dried rice pudding, and the ribeye steak for £24.00 was thin and just not worth it. In general the menu was no good and the food not as good as a Harvester. We went home after diner it was that poor. On a plus point the spa was ok.

"weekend break"

5
15/05/2017

It was fantastic time away relaxing staff where amazing had a great laugh with them, if had any problems they where put right immediately without any fuss. It was both my husband and our birthdays during our weekend stay and we were made to feel part of a family with the staff. The supervisor was amazing.

"Tired Hotel with staff that need customer training"

2
15/05/2017

We were a group of age 40+ladies staying for a Spa weekend. On arrival we were too early to book in but that was ok because we had all booked treatments in the Spa, and that was where we were going to spend the day anyway. In the Spa we were given robes and towels and allowed to go chill, while we took it in terms to have our 'relaxing' treatments. Unfortunately the 'Relaxing' part of it never happened for some of us. The young girl doing the treatments had a rather loud persistent cough, and to try and relax while someone is constantly coughing and sniffing over you was extremely annoying to say the least. I personally could not wait for my treatment to finish! We then decided to wander over to the conservatory in our robes and have a spot of lunch, but on arrival no one was around, and when the lady did turn up she did not look happy to see us! very grumpy and unfriendly service. we honestly did not know whether to stay and have lunch or not. The food itself was ok - some portions very small for the money. we spent the rest of the day chilling in the Spa and we did enjoy that experience. Went to check in about 4 and we all went to our rooms. Rooms were tired but adequate and had everything we needed. We did not stay for evening meal. At breakfast next morning, the same grumpy waitress was in charge of the room, but we had to go ask for tea and coffee, and cooked breakfast itself was tasteless and not a pleasant experience really. We were not made to feel welcome during our whole stay here. The staff are very offish and unfriendly, except for the lovely girl on reception when we checked out who did everything she could to try and sort out our invoice, as it was wrong. The hotel has massive potential, but inside is so tired it really needs some TLC. Overall we did not enjoy our stay here and sadly we would not return.

"Fantastic spa treat"

4
11/05/2017

The spa was lovely and great for my sisters 21st birthday treat! All staff were extremely friendly and helpful. For my facial treatment I had a lovely lady whose name was Fran (i think) and she was wonderful, was a pleasure to be served by her. Also the gentleman who served us afternoon tea was a delight! My only issue was that I wish the spa facilities were bigger and there were more of them as four hours was a long time to spend with only two steam/sauna rooms and 2 pools. However I would gladly book again, particularly for the staff and afternoon tea!

"40th anniversary treat"

5
08/05/2017

This hotel is lovely.the staff are really pleasant and helpful.our room was large and very clean. Tea and coffee chocolate bottles of water biscuits.good selection.bathroom was lovely excellent shower.our kids paid for us to have a massage which was fab.lovely pool.staff at spa was lovely in.breakfast was brilliant plenty of selection.and the views are amazing.would stay here again.would highly recommend.

"Poor sleep, poor service, poor hotel"

1
06/05/2017

Firstly, our booking confirmed that we could check in at 2pm. However when we arrived at 2.10 we had to wait over 5 minutes to be seen by staff as there was no one at reception, then to be told that our room wasnt ready and to "come back in half hour". Secondly, after we come back in half hour we got to our room where there were many things wrong; 1 light out Tap was not even put together Spiders in corners of the room Bath tiles and floor dirty Carpet not fitting properly ripped in areas Toilet seat loose and toilet did not flush Fire action plan not filled out Noisey room (aircon, doors in hallway banging) Also, due to travelling we were tired when we arrived we planned to habe a sleep, then to be rudely awakened by staff ringing to asked "if we called reception". Not just that they did not even apologise for the call. Despite all, to relax we decided to go to the spa. But, we waited again over 5 minutes to be seen to at the reception at the spa. Again no apology off staff for the wait. On the plus side the spa was really nice and quiet. Only down fall was the water despenser was empty. Evening meal. AGAIN we had to wait for staff to come and see us to a table. Food was brilliant however did not receive everything we ordered and staff were very slow. Breakfast staff two males were brilliant seen us to our table as soon as we walked in. Very friendly and talkative. It was like a totally different hotel in the morning which was a shame really. We filled in a feedback form at the end of our stay leaving our details but no response from management.

"Lovely location and very helpful staff"

5
03/05/2017

All of the staff were very friendly and helpful. We didn't arrive until after 11pm but the night porter was very welcoming and made us feel at home. We ate in the Georgian Restaurant and also The Conservatory. Whilst we didn't have loads of choice as my sister and I are vegetarian, the waitress and chef did their best to accommodate our needs and the food was very tasty. We had a relaxing hot stone massage in the spa and had a swim in the good sized pool. The rooms could probably do with a bit of updating but our room was lovely and warm and the shower was nice and hot which was the main thing for us! The Wi-Fi connection was also quite fast. We felt completely at home in the hotel and were sad to leave.

"Vast improvement - lovely stay"

4
02/05/2017

We stayed at The Lamphey Court for 2 nights over bank holiday weekend on a B&B basis having booked through Secret Escapes. I was apprehensive at first following a disastrous stay a couple of years ago but thought we'd give it another go and I must say I was very pleasantly surprised. Pleasant staff upon check-in and our room (17) was in the West Wing. I was concerned that the room / bed may be small as I am recovering from spinal surgery 3 weeks ago the last thing I wanted to see was a tiny bed - I was pleased to see a huge bed and updated decor - phew! A well stocked hospitality tray and bottled water which is always a nice touch. My husband used the spa as I couldn't and reports it was lovely, clean and everything worked. We dined in the conservatory on both evenings and the food was lovely, the service was great and the conservatory overlooking the courtyard was stunning. The staff are great and worked tirelessly all evening and again at breakfast. Breakfast was of a good standard, usual continental and a choice of a Welsh breakfast and smoked salmon etc. A bit disappointed to not see my favourite; Eggs Benedict on there which did feature previously but I can vouch for the full Welsh. The check-out process was swift and friendly. I would like to say a thank you to the Duty Manager (I didn't catch his name sorry!) who was on duty throughout our stay, what an attentive friendly chap who made our stay even more enjoyable. Thank you for a lovely relaxing stay as part of my post-op recovery, we'll be back!

"Perfect Perfect Perfect"

5
01/05/2017

This hotel is perfect, the staff are so welcoming and the SPA facilities are amazing, I booked this last minute through booking.com for a special birthday for my partner and it was the best money I have spent on a spa weekend. Hotel - the room was clean, everything worked, the bathroom was a great size and had a lovely old romantic feel to it. The bed was so comfy and the pillows were dreamy, I don't sleep well in hotels but this was a good bed. The SPA - this SPA is a hidden gem, everything worked, the pool was a great temperature, the steam room was clean and worked, the sauna was clean and the Jacuzzi was lovely, they even have a little shallow pool. The SPA staff were lovely and the massage was brilliant. Changing rooms were clean and of a very high standard. The food - The food in the conservatory was of a really good standard, I think the staff had a busy night as we did get forgotten a few times, I had to ask for another drink, I had to ask for bread and butter, when other guests seem to be getting all the attention we had very little, saying this the staff were lovely, but just a busy busy night I think. Breakfast - amazing, great choice, lovely food, full English was good and plenty of options to chose from - very well layed out and staff again were amazing, couldn't do enough for you. WiFi is strong, parking is free, tea, coffee and biscuits in the rooms, Gym is very well equipped. All in all I would stay here again, so peaceful and a lovely property, its a great example of how things should be done in a hotel like this. I highly recommend this for a romantic weekend, or a chilled weekend with friends, My only negative is if you are staying for one night the check in is rather late 3pm and the checkout is really early 10.30am - would have been nicer if you had more time, But I think next time I would stay for 2 nights and then I could see more of the grounds and the village surrounding. Book this hotel if you want a perfect relaxing weekend away!!!

"Wonderful stay due to Lisa"

5
26/04/2017

I have stayed at this hotel for 13 years. Lisa Fawyer has made me feel welcome every time I have visited. When she had two years off the place was not the same. Now she is back it is very good service. She cannot do enough for you. Very friendly, polite and a good person to talk to. She should be management. The food on the other hand had gone very much down hill. It is expensive for the quality it is. Not sure what is going on there. Lisa makes that place a enjoyable place to stay.

"A welcome break in a delightful hotel through Secret Escapes"

5
23/04/2017

We were very pleased with our choice of hotel. Our room (no. 5) was fine with comfortable bed, which was wonderful, corner position so double aspect windows over and everything in apple-pie order. Our meal taken on night 2 was excellent. All staff made us feel most welcome and were a cheery crew. Nothing to complain about although I would have appreciated a lift .

"4th stay, we come every year, will not return again."

2
14/04/2017

We come here every year, me and my partner and always have the "short and sweet" package at a cost of £250 a night. Unfortunately, due to some circumstances, we will very likely to give Lamphey Court Hotel a miss in the foreseeable future.. The 1st problem ... Had a 20% off voucher but because we booked direct with Lamphey Court Hotel, they couldn't honour the "20% off voucher" we received. Receptionist said that I should have booked directly with "Best Western" instead, but the dates on "Best Western's" website stated the only night we required was not available, so instead when I called the hotel directly, that specific day was suddenly available...? Had absolutely no choice to book there and then due and instantly lost out on the 20% off voucher. (This is a Best Western owned hotel) 2nd problem was the abominable room (number 22) ... The room was absolutely tiny, barely enough room for a double bed and the en-suite you couldn't move around without hitting your arms on anything. 3rd problems was the view ... So after coming here every year for 4 years and paying £250 a night, We were situated on the ground floor (must be the back of the hotel). The view we had consisted of a bottom of a muddy banking with a set of old step ladders thrown onto them with what looked like an old footpath. The path runs straight upto the back of the room / ground floor window and offering absolutely no privacy at all if someone was to go wondering as they could easily see into the room. Another thing in the room also seems to be some air conditioning unit nearby as all we could hear was a constant low sound and humming noise of what sounds like a fan or air-conditioning. Every year, we have had fantastic views of farmland, can see for miles over Pembroke, the stunning scenery of green mountains, this time was a banking with a set of dumped ladders and constant humming noise. 4th problem ... The noise of the fire door in the corridor being slammed by the automatic door closing mechanism was enough to awaken the dead. Upon arriving and going straight to the room, we thought we would have 30 minutes sleep before going swimming as we drove a long way and was absolutely shattered. This was not possible as it seemed that people were constantly using the corridor to exit at the rear of the hotel and if you can imagine the sound of a door being slammed every 30-60 seconds, that's why we very annoyed. Called reception straight away, told them the problem and asked if we may be moved elsewhere in the hotel as we've literally arrived and they said that is not possible, they're fully booked and they cannot help us. As you can imagine, we were extremely annoyed. We're paying £250 a night to stay here and that's all they can do? Needless to say that instantly I got on my phone and called up 5 other local hotels in Pembrokeshire to see if they could accommodate me and my partner, I was so annoyed I was willing to just get up and leave and lose the 1/4 deposit we had already payed previously upon booking but they were all fully booked and we had absolutely no chance of getting away from here so decided to try and relax and get on with it as we only get away once a year for one night. 5th problem ... We payed an addition charge to have the extra 2 or more hours in the room as me and my partners treatment was booked in for 11 o'clock and would have been a rush to get up for breakfast, vacate the room and have the treatment in such a small amount of time. So on the assumption that us paying for the addition +hours in our room so we could go for breakfast and receive our treatments down in the spa without rushing around, we arrived back in the room just before 12 and the cleaners have already come in, thrown all of the rubbish, used tea bags and small empty milk cartons in my partners bag and have started to clean the room. We were absolutely mortified as the bag my partner left in the room was her PERSONAL BAG with her personal items in there and now its full of milk and tea bags.. How could they mistake a womans personal bag with a bin..? ... I have never ever received service like this before, it was humiliation on another level, we were; and still absolutely stunned at all these problems. We took these problems up with the receptionist upon departing, she dealt with them professionally and agreed to take my partners alcoholic drinks off the total bill which we ordered during the evening meal. We appreciated this gesture but unfortunately, was nowhere near enough to leverage the fact that we had a terrible time, did not relax at all and were so disappointed with this experience, especially after coming here for years. ... The full Welsh breakfast in the morning consists of tiny portions, very nice but tiny.. Easily enough to feed a small child ... The ONLY reason I have NOT left 1 star out of 5, but instead; 2 out of 5 is because the treatments me my partner received down in the spa was absolutely amazing. The spa made us feel very welcome and the lovely lady who done our treatments was easily one of the best we have ever had. I think her name was "Kay" but may be wrong. ... Unfortunately, due to all these problems and coming here for years, we left this hotel feeling absolutely robbed of our money and so annoyed. Me and my partner were tired, tense, angry, hungry and mortified with what happened to my partners handbag.. As well as being £250 put of pocket. ... THIS HOTEL HAS SO MUCH TO OFFER AND GREAT POTENTIAL BUT NOT TO CUSTOMERS WHO VISIT REGULARLY. WILL NOT BE COMING HERE AGAIN UNLESS IT CHANGES DRASTICALLY.

Lamphey C, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Dear Guest, Thank you so much for reviewing your stay at the Lamphey Court Hotel and may I please take this opportunity to apologise for you having cause to complain about your recent visit. If you would be so good as to email the hotel directly on [email protected] and include your name, address, booking reference and date of visit together with a few words of reference I shall contact you directly. Assuring you or our careful attention to your requirements and if we can be of any further assistance please just let us know.

"Appalled! "

1
14/04/2017

Called to book a spa day with lunch for my husband and I to relax before our baby arrives this summer. Attempted to book treatments and lunch only to be told I would be charged extra as I would need a variation from the standard package. Of course , I understand that when pregnant certain treatments aren't suitable but to be charged more? No other spa has done this and I have a booking at The Towers Swansea for a birthday treat soon where they could not have been more accommodating. Lamphey Court I think you need to rethink this approach! Disappointed and will visit elsewhere on our Pembroke break!

Lamphey C, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your review I'm very sorry you were disappointed with our service. Our Revive package offers a 25 minute Back, Neck and Shoulder Massage and because this wasn't suitable for yourself we did offer an alternate choice of a manicure, pedicure and facial all 25 minute treatments where there wouldn't be any extra charge. Yourself and your husband asked for the 55 minute Indian Head Massage which that is why there was an extra charge as this treatment was not in the package. Please be assured that all your comments have been noted in order to help us improve our customer satisfaction.

"Quiet"

4
13/04/2017

Booked this for a spa and a stay overnight and wasn't disappointed. The accommodation was very nice, big room, big bed with everything you'd need. The gym was very good, one of the best hotel gyms I've used. The spa was in a lovely setting but the pool was quite cold and you had to be careful where you sat in the steam room otherwise you'd burn your feet! I thought I'd booked breakfast along with the accommodation but I hadn't. Breakfast was £13 each so I drove into Tenby, only 7 miles away and ate there. I would recommend this hotel, if you have the weather it's stunning.

"Delightful hotel in lovely setting"

5
11/04/2017

Stayed here for 2 nights on a Great Little Breaks voucher. Beautiful, imposing early 19th century house with Palladian portico. Wonderfully located in lush countryside some 2 miles from the coast. Evening meal included for one night which was well cooked and very tasty. Huge selection for breakfast. Allocated room 15 which is at the back of the hotel. Overlooks an enclosed flat roof area which incorporates a fire escape route. This was lit all night which made it difficult to sleep. Also the whirl of roof fans serving the kitchen kicked in and out all evening. We have suggested to the hotel that black-out blinds are fitted to this room. Unclear if other rooms are similarly affected but possibly not. Just bad luck that we got room 15. No other faults except the waiting staff in the evening were not fully attentive. Had to ask for black pepper, wine list and coffee - would normally expect these to be offered. Free parking, free Wi-Fi (slow speed at the back of the hotel but good in common areas. Packed lunches available. All in all a very good establishment and we will return when next in the area.

Lamphey C, Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Dear Will. Thank you for reviewing your recent visit to the Lamphey Court Hotel & Spa. Please be assured that all your comments have been noted in order to help us improve our customer satisfaction. I have found a company to make the black out blinds and they are now on order!

"Spa Day - Second Visit, still no improvement!"

3
11/04/2017

The hotel and spa has so much potential, but everytime we visit, they are seriously let down by their admin and staff training. I first visited a year ago for a spa day with my mum - we had booked weeks in advance using a Travelzoo voucher, and I'd even called a few days prior to confirm the details, yet when we arrived, they had no record of our booking, and we were nearly turned away! Luckily, they were able to squeeze us in, but unfortunately, the terrible start had put a real dampener on the day, and we considered just cancelling :/ Yesterday, my partner and I visited for a relaxing spa day, but once again, we weren't off to a great start with the booking - when I called two weeks ago, it took the poor lady on reception over 20 minutes to make the booking, and when I didn't receive my confirmation email, I called them, only to find out that they had gotten my email address wrong twice! All was well when we arrived, but as my partner stood there with his card to pay the remaining balance, they just dismissed it, and carried on, so we assumed we pay at the end. We had a really lovely meal, and the food was gorgeous - only let down was the poor waitress who was working alone, and was so rushed off her feet, we spent most of the meal waiting around to order or be cleared. She did an amazing job, but they always seem to be so short staffed in the restaurant during the day, it doesn't seem fair on them or their guests. The pool and facilities were lovely, and we really enjoyed, just were a little let down by the treatments :( We had a back, neck and shoulder massage, and both my partner and I came out of the rooms at the end saying that it was 'alright'. Unfortunately, the techniques used made you feel good, but didn't actually do any good, and I left with knots still in my shoulder - it was also quite difficult to relax as my therapist had really cold hands! When we left, there were different girls on reception, and they thanked us and said goodbye, but we still hadn't actually paid! We could have easily just walked out, but we tried to do the honourable thing, and told them - they didn't even consult our booking to check the remaining balance, and just ran it through the card machine, wrongly charging us. We'd had enough by then, and just left - I can't see us returning :( It's such a shame! This place has so much potential to be amazing, and it would only take a tiny bit of training and structure to get it to a really high standard too. I'm just glad to see that not everyone has experienced the same difficulties as us!

"Fabulous service "

5
09/04/2017

Came back this morning from a lovely stay the service was excellent staff very friendly and will do anything to acomadate you our room was big and very clean overlooking the conservatory and spa room 18 the grounds are very well kept well worth a visit. Tenby is about 15 mins away and lovely .

"Ticked all the boxes"

5
09/04/2017

We are a family of four with two teenage children and the Lamphey Court Hotel ticked all the boxes. It was wonderful to have a suite with two separate bedrooms with two proper twin beds (not camp beds or bunk beds). Everything about the hotel was lovely and we took delight in the spa facilities,the tennis court, the food and the hospitable staff (the bar/breakfast manager who was always jovial, and the fair haired waitress who waited on us at breakfast and dinner, in particular). The hotel's aspect is gorgeous with wonderful surrounding scenery. The close proximity of Lamphey itself and the train station were a bonus, enabling you to explore other parts of Pembrokeshire without the use of a car. I will certainly entertain returning to this hotel with my family in the near future.

"Fab birthday afternoon"

4
09/04/2017

Arrived and were warmly greeted they were expecting us and as we sat in the sun admiring the view we were brought a very nice afternoon tea. I then had a facial which was lovely felt so relaxed thanks to Kay and finally relaxed in the spa which was of a great standard, I would definitely recommend if looking for a good deal, all of us had a lovely relaxed afternoon, all staff were efficient and friendly

"Nice Hotel."

4
22/11/2016

We were a bit concerned after booking to find a number of negative reviews. Shouldn't have been as we had a first class visit. We had booked for two nights only for my wife's 'special birthday' treat but had to leave on the second day as an unexpected issue made us return home. However our general impression during our short stay was very positive. Staff were all very friendly and appeared very professional and relaxed. Bar was comfortable and we enjoyed a pre-dinner drink there. Dinner was very good ..... three courses accompanied by a nice bottle of red served in the elegant Georgian restaurant. Breakfast was also very good with a number of choices of hot food served to the table and 'help yourself' to cereal, fruit etc We opted for the Welsh Breakfast which was hot and plentiful. Tea/coffee was also served to the table. Our room was in the main building looking over the side of the hotel and ,I think, above the kitchen as we did hear the fans starting in the early morning but this was not an issue for us as we are early risers but could be an inconvenience for others. The room was a nice size and very clean. Complimentary toiletries were available in the bathroom and tea and coffee in the room. The room was well heated which was just as well as we arrived during storm Angus. We didn't see the other room offers or use the spa during our short visit but our experience of what we were offered would certainly mean that we would consider this hotel if we visit the area again. All in all a nice hotel but it could do with a bit of a face lift in a few places but has loads of character which is what we like.

"Lovely place "

5
19/11/2016

Visited lamphey court the other day with a group of friends and i must say the food was superb..absolutely stunning!we thoroughly enjoyed. Well done to the chefs! Also the service was excellent the manager rodri and his staff were very friendly and helpfull . The hotel is such a beautiful place will definatly be back ??

"Lovely setting, fab staff but booking system let them down "

3
13/11/2016

I booked a night at this hotel several weeks ago as a special treat for my elderly disabled mother so that she could have a rare night away whilst visiting family in the area. Before booking I phoned to check that they could accommodate us in a ground floor room with parking close by. This was all arranged and I was told by the helpful receptionist, Catherine, that we would be accommodated in a studio room with parking next to the room. When we arrived, the hotel was in a lovely setting and looked impressive as we drove up the drive. I left mum in the car and went to book in. Sadly there was no record of our special requests and we had been put in a first floor double (not twin) bedroom! There is no lift in the hotel and no way mum would manage the stairs. Fortunately I had a print out of the request (which I had followed up in writing) and also, Catherine remembered our conversation and my booking. Fortunately the hotel was not fully booked and she was able to find us a family room. She did her best but this was not a good start. The room was a little tired and initially smelled a little damp which worried me but once we had settled in was actually very cosy. Having said that, there were 5 steps up to the room and the only way to get to dinner and breakfast was to drive to the front of the hotel and get mum to climb up the entrance stone steps. She managed but if she had been in a wheelchair or had been having a bad day with her mobility (which is often the case) we would have had to have eaten in our room. All of this aside, the staff were excellent and I definitely got the impression that it was the booking system that let us down rather than the staff. Dinner was plentiful and delicious - mum had soup and I had mushrooms then mum had gammon and I had tarragon chicken - would have liked a little more sauce but very yummy.Breakfast was also excellent and staff were really attentive. I didn't get the chance to try the spa sadly. All in all, friendly, accommodating and a pleasant stay but it could have been a disaster - we were lucky.

"Total relaxation"

5
09/11/2016

Stayed for the wkend July 15th 2016. My sister & I had a perfect few days using the Spa facility every day and also indulged in a few treatments which were lovely. The hotel is situated in a splendid location and is quite 'downtown abbey' like. The decor is elegant and very comfortable and the staff all very friendly and welcoming . Our room was very comfortable ,clean and we enjoyed breakfast ,evening meals and a few drinks throughout our stay. We didn't bother to venture out beyond walking through the gardens as it was a total escape from work/reality and much needed girlie time. We will definitely return as we were so relaxed and would highly recommend to anyone.

"Not impressed"

3
08/11/2016

My review is only based on the spa facilities. I don't think the staff there are very helpful of friendly. I visited yesterday and tried to become a member of the Spa and was told I had to fill out a form and the Manager would sign it off the day after. I wanted to use the facilities there and then but was told I couldn't until the manager had signed the form. There was only 2 people I could see in the pool and considering it was a Monday and it was very quiet, I thought they would have been glad of the money for me to use the facilities. I had previously been there a few weeks ago and had a spa treatment and bought some of there products which I spent a considerable amount of money. The lady I spoke to yesterday was the one who did my spa treatment and you would have thought she might had been more helpful. There loss as I've gone somewhere else to use these facilities and somewhere where they allow you to use the pool everyday if you pay the standing charge. When I came home I looked on the net for other places where I could use the pool and was pleasently surprised by how helpful the people at a Spa in Lydstep and Laugharne were, and that they would allow me to use the facilities every day without being a member as long as I paid the daily charge for use of the facilities. Also it's nearer for me to travel so Lamphey's loss and someone else's gain I'd say.

"Very bad food"

3
05/11/2016

On the first night for dinner we were given the lunch menu and I ordered chipolatas but instead I got meat and chips. Two of the people I went with were given uncooked potatoes. The second night we got the right menu but some of the food tasted funny and was uncooked. We decided to eat somewhere else on the third night. The rooms were ok and there was a nice swimming pool. I think the hotel was ok but they need to improve the food, A LOT.

"Hotel well worth a visit"

5
04/11/2016

Hotel staff excellent, restaurant staff not so good but tried their best. The spa staff were superb and very helpful. We stayed for a long weekend recently and had a lovey time, relaxing in the spa, walking in the beautiful gardens and area near by - stackpool which is a must see. Barafundle Beach is also worth a walk to as it has been voted one of the best beaches in Wales. Overall 10/10...

"Excellent "

5
02/11/2016

What a wonderful stay ! Second time we have been here this year and we loved it! This time round though I must say the customer service was sooooo much better, and Rhodri is a credit to have on your team! He's brilliant at his job and should be noted. We didn't have a meal on the evening this time round so can't comment on it , but the breakfast was Fantastic! Can not wait to go back again. Spa is lovely and relaxing and get given a towel which is very handy . This is our favourite place to stay on our getaway from the children . We also visited the ruins of the bishops palace which was lovely on a dry autumns day , and it's just near the hotel . Very easy route into Tenby too . Brilliant thanks x

"Wonderful Centre"

5
30/10/2016

We stayed three nights as part of a "Great Little Breaks" trip. It is a beautiful building with superb facilities. The swimming pool and gym are well run and worth using. We had an excellent dinner and the breakfasts were fresh and varied. The service throughout our stay was perfect, a lovely friendly staff who were all prepared to go the "extra yard" We stayed in Room 5 which was spacious with lovely views. Our experience was certainly a lot better than the other reviewers. It is also worth visiting the palace next door. It is the first time we have visited Pembroke shire and we certainly will be back.

"wedding meal"

1
29/10/2016

Leak and potato soup. No flavour at all I think it was made for five people and then watered down so much that it tasted of nothing at all. The main meal frozen roast potatoes were served that were so hard that a fee guests lost theirs off the plate. Some people did not even have all the veg on their plates and considering there was only two bits of carrot and a couple of green beans it was not too hard to miss. I was on the top table as the brides mother and my husband and I did not even get our starter until I asked for it by which time some had finished theirs. The sweet which was cherry cheesecake was the worst of all as the cherries had not even had the stones removed which I thought was dangerous and neglect on their part. Plates were brought in for the wedding cake after everyone had been told to clear the room so that it could be altered for the evening. The evening buffet was no better although I can not comment on the food because there was not enough of it, my husband and I did not manage to get any it was gone so we had a bowl of cereal when we got home.

"Don't book a wedding here"

1
29/10/2016

Went here for a family wedding and myself and all the other guests were shocked at the standard of food they supplied for the main meal and buffet. Main meal cost £1000 for 30 guests...3 small Frozen roast potatoes under cooked veg,(half a carrot and 4 green beans) hardly any gravy and dry chicken! Then the buffet..which cost £650 for 30 guests, 2 bowls of crisps!! 2 trays of pizza, Sausage rolls & sandwiches oh and 1 bowl of coleslaw, The bride was very upset with the standard of food and when complained to the lady that was working that night she had not answers and her attitude was shocking. In her words....well u'll just have to take it up with Paul and he's gone home! Avoid!!

"The worst meal I have ever been served"

1
24/10/2016

My wife and I visited this hotel with fond memories of a previous stay. What a disappointment! We were greeted with the news that the only menu available on Sunday evening was the Sunday lunch menu. That would not have been too bad if they had not also served the food from Sunday lunch. I obviously cannot be sure but the roast lamb, in Wales of all places, was like cardboard, the roast potatoes were warm and rock hard and the gravy, if that is what was, gelatinous. The carrots were warm and soft but the broccoli and cauliflower was uncooked and cold. Around us we could hear a string of other complaints being made and we also,did as we sent our food back. The maitre d' agreed that we would not be charged for the meal. We hen we checked out this morning the hotel tried to charge the full amount but did adjust the bill after I protested. However that is not the point. A truly awful experience; we will not return.

"5 night stay"

3
24/10/2016

Just finished a 5 night stay and have to agree with many of the comments from other reviews both good and bad. The West wing corridor did have a dank smell, all the fixtures and fittings are a little tired, the restaurant menu was basic and changed little over our stay - some meals excellent others could be better. Our Sunday night was not good, we had to wait a long time for each course and some items were missing until requested, do not have the red onion tarte tatin. But on the positive side we had a lovely stay, our room was comfortable and warm, most of the staff were helpful and friendly. The highlight was the Spa, especially Kays massages and Laura's luxury manicure and pedicure. So three stars for the hotel and five for the spa

"Great bargain stay, Great location and perfect spot for Pembs break"

4
23/10/2016

We booked a 2 night break with a "Secret" discount website for our anniversary, reading the existing reviews on here I wasn't expecting much. But pleased to find that it was a great hotel and offered lots more positives than negatives. Would stay here again and recommend to friends and family. At the end of the driveway is Lamphey Palace, a great attraction and well kept grounds. The drive to Tenby, Pembroke and local attractions is easy making the hotel a great base for exploring. The Hotel Pulling into the grounds of the hotel gives a pretty good impression a grand building overlooking some great countryside. Open the heavy door into reception to be greeted by the front of house team, they were busy when we arrived checking in a family booking but asked us to take a seat and was soon checked in and given the details for our room. The hotel is well kept and is better than the pictures make out, even the hotels own pictures aren't the best at showing the quality of the building, rooms and spa. Plenty of parking throughout the stay. The Room We had room 231, part of the courtyard rooms. A very generous room upstairs in the courtyard just a short walk from the main hotel. Opening the door you are presented with a hallway, bathroom on the left and then a spacious room at the end of the hallway. The bathroom was modern, clean and in great condition including a large corner bath/shower. The room had a large bed, two armchairs (one I believe to be a fold out sofa). Desk with chair, large wardrobe with iron and plenty of storage. TV with freeview channels. Wifi was a good strong signal throughout the hotel, especially in the room. Username is Guest and then your email address. Tea and coffee facilities, biscuits and two bottles of water. One negative, we did have a lot of dead flies on our window sill when we arrived, not sure if it was just being in the country and the time of year, but cleared them out and not a problem after that. The Service Generally the service was good, the front of house team were polite and even when training a new starter things still moved quickly. The restaurant was a different matter, the manager (I think) and girl with pony tail did most of the work, and a girl with glasses looked unimpressed with most things and spent more time avoiding people than serving, there was a blonde girl there the first day that had a similar hide and seek approach. Despite the two decent members of staff running around in circles things were a bit slow at times, having to ask for brown sauce for your breakfast, or a steak knife with your evening meal was a little tricky with them so busy. Others made more of a fuss about the service, it depends on how fussy/demanding you are for 4 star service. The Food Breakfast is basic, the "Welsh" breakfast was a poor English breakfast, no Welsh items added (cockles or laverbread) - just call it an English breakfast! It had one sausage, one piece of bacon, one hash brown, black pudding, half a tomato and mushrooms. You do have a selection of other items to choose including Salmon and Eggs Benedict. A selection of cereal, pastries, yogurt and fruit also. Evening Meal was better, but the same grumpy girl let the team down, service was muddled but the food was a good quality. We overheard some awkward customers moaning about an item not being available and they handled the complaints very well, making adjustments to the menu to support their needs. Steak was a good quality and the wine was pretty good too. The Drink The small bar area is nice, comfortable with a few people in but if it got any busier could get a bit crowded. TV playing the soaps and strictly if that is your thing. A separate lounge area offered more seating and comfortable for more of a conversation or reading. The guy serving at the bar was very good, fast service and covered both bar and restaurant drinks orders. Prices were as expected with an order of white wine (med glass) and a local ale around £7.50. Bottle of wine from £16 upwards. The Facilities The spa was good, didn't have a massage or any of the treatments but could see the staff were busy with different people throughout our stay. The pool, hot tub, steam room and sauna were all in the same area and nice to unwind after a day exploring. The sauna wasn't that warm, but steam room was more than enough. There were a couple of teenagers in the pool being idiots, and despite the spa having cameras and a view from reception nothing was done to stop them. The spa does operate a no children time restriction, but this wouldn't kick out the teenagers that want to splash and play wrestling in a spa hotel! Overall Lamphey court was a great and affordable break, service on the whole was good, room was nice and location was perfect. 4 star by Visit Wales and AA, I think is pretty accurate, could do with a bit of tightening up here and there if I'm honest to keep it 4 star, but generally a good hotel for a short break.

"Spa and 1 night stay"

3
23/10/2016

Overall it was a pleasant stay. Kay in the spa provides a top notch massage, Rhodri who runs the restaurant is a brilliant host and the food was very good. Unfortunately the break was stained by the arrogance of the front desk manager, the bill was £60 out and when we asked to clarify the bill further, we were given stinking patronizing attitude. Overall the hotel was lovely .. maybe a course in customer service wouldn't go amiss.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing you recent stay, I would like the opportunity to discuss your recent visit to the hotel in person, would it be possible to contact me [email protected] to allow me to do so. regards paul

"Spa and Hotel Break"

5
22/10/2016

Wonderful three day stay in a lovely peaceful setting. Comfortable rooms, but the highlight was the spa, Kay and her team of therapists could not have been more helpful. Laura's foot massage was the best ever!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Jackie thank you for your review, I have passed your praise on to the team in the spa, who all hope to see you back for more treatment's very soon. regards paul

"Best Western Lamphey Court Hotel, Pembroke, Wales"

3
21/10/2016

We had a spacious room which was clean. Spa facilities very good. Dinner menu disappointing for anyone who is a vegetarian: only 2 choices of main course. I was informed the menu does not change regularly and although there are 'specials' this appeared to be only a choice of a soup and a fish dish and did not change daily.

"All ok. "

3
16/10/2016

Impressive building set in impressive grounds. For its star rating the room was OK but nothing more, likewise the breakfast and the dining area. A comfortable weekend stay. We were annoyed that the hotel failed to notify us of the Iron Man Triathlon event whereby the hotel Road was going to be blocked at 8.30 that Sunday morning. We found out for ourselves fortunately. Hotel has since apologised. An OK hotel that I would recommend

"Spa day and lunch"

5
16/10/2016

Had a spa day today excellent value for money lovely spa with all you need great gym and fantastic 2 course Sunday lunch very friendly staff in the restaurant Beth and ivy the staff at the spa were fantastic nothing was to much trouble a big thank you to kay Rachel and a very big thank you to jasmyn for the best massage I have ever had thank you all once again for making our spa day very enjoyable indeed can't wait to visit again very soon xx julie jones

"Wonderful "

5
15/10/2016

My partner and I stayed here for 4 nights. It was a wonderful stay, the staff are amazing, friendly and helpful. The hotel is set amoung great views of a welsh country side. I would really recommend this hotel to everyone.

"Birthday stay! "

5
13/10/2016

Absolutely gorgeous room, massive, stunning food, friendly staff and an amazing massage! Lovely surroundings and we had room service! Well worth the stay! Excellent massage! Thanks very much :) last time we come as it's 1.5 hrs journey but it was lovely thank you x

"Kind of Disappointed"

3
10/10/2016

We arrived and were greeted by Carly, who is wonderful and very helpful. Our first room was a bit disappointing as we had no contact with the front desk as the phone didn't work. For some reason we had trouble flushing the toilet as well. By this point we had been on the road for quite a while and were realizing that a double room could mean anything from a small double bed to a queen to a king. So i asked if we could be moved because of the toilet and phone thing and said only if the bed is not smaller, as we had a queen. So while we were out, our things were shifted to a new room, which was ok, but the bed smaller! We only had one night left, so we stuck it out. Most of the staff were great; nothing to do with them, but the place feels a little bruised and battered. As we were almost into October there may have not been too many people staying there but our second evening I had to literally go to the kitchen and ask if someone could please come and serve us a drink at the bar. This was after my husband had asked the lady at the front desk for help, who seemed to be not too interested in helping, saying she had just "sent her on an errand". When we finally did get a pint, we sat in the lounge and looked around at a collection of furniture items that looked like they needed a good steam clean. It was fine, I think the staff do the best they can with what they have, but it was not up to the places we had stayed all over the rest of our trip, and in the same ball park in terms of cost.

"Bad customer Service"

1
04/10/2016

I recently purchased a voucher for a month through the Lamphy Spa website which goes through to Impact and paid £42.00 for it and then I had a phone call a few days later saying the voucher was for a twelve month direct debit and did I realise - no because I paid by card and there was no mention of a direct debit so how were they going to take one!! Since I spoke to the gentleman concerned it has been taken off of their website and the minimum purchase is for three months. I asked him to honour it - his answer our computer system won't accept it!! What terrible customer service! He told me to contact Impact and ask for a refund I have tried ringing with no success and have sent a couple of emails and as yet have not received a reply! I will be taking the matter further!

"Anniversary trip"

4
03/10/2016

We have just returned from a very enjoyable stay at the hotel. The room we stayed in was lovely, with beautiful views over the countryside. The room was clean and spacious and had a lovely large bathroom. The staff at the hotel are lovely, they gave a warm welcome and the check in was quick and simple. The bar is a very comfortable room and the young lad in the bar area very pleasant. The waiting staff in the restaurant were lovely and the food was delicious. I give 10/10 for whoever made the cheesecake, it was to die for. All in all a very enjoyable weekend. Thank you to Paul the hotel manager, we didn't get to meet with you as you were busy but we appreciate the effort that you pout into making our say a very enjoyable one. Kind regards - Chris and Judith

"Such a disappointment!"

1
02/10/2016

I stayed at this hotel at the end of September with my wife for our wedding anniversary. I was greeted by a very rude middle aged man which I think was the manager of the hotel who refused to help carry our suit cases up to our room as there was not lift, his words were "do it yourself" from then I knew this week was going to be a disappointment. My first impressions of the room was absolutely shocking as there was a hamster left in there from a previous guest. I went straight to the reception and the young receptionist said "I thought he was welcome as there was an extra £10 per night pet charge on the room" at this point I was raging in anger and asked to move room, the young lady moved myself and my wife to a courtyard room. The room was ok, very shabby and needs to be updated! Our experience in the restaurant was shocking, the kitchen was out of all food apart from the pate!!! I don't know what sort of kitchen runs out of all food at 6pm on a Thursday evening??? As for the spa, I don't even know where to start. What a poor excuse of a spa!!! The spa was a complete mess with no staff to be seen, no towels or robes left for any guests. After phoning reception a young lady came from the hotel to get us some towels as there was no clean ones left she offered us to use a curtain to dry ourselves!!! I have never been so confused or shocked in my life, I was speechless. Over all I was so disappointed in our experience I asked to speak to the manager. I was told I was unable to as he was too busy, after this I went back to my room and seen the manager having a fag in the car park!!! Not very busy from what I seen. Later on this evening I packed my stuff and left. I was told by the manager I was unable to be refunded due to hotel policy. This place is an absolute joke!!! Avoid it at all costs!!!

"A tired, formerly grand, hotel."

3
02/10/2016

Clearly magnificent in its day, set in a beautiful location surrounded by rich, agricultural pasture, Lamphey Hotel has become tired. I was disappointed that the bathroom was unclean (smeared rather than cleaned) with the odd human hair still attached to tiles and the shower head repaired with silicone sealant. The West wing had a dank odour to it. The spa was lovely- the bits that were in working order. Such a shame that the Sauna was not working and steam room cold on our first morning, though repaired by the end of our stay. We wouldn't return.

"Spa day"

3
02/10/2016

Went for a spa day with my daughters. Really enjoyed the day. Kay at the spa was particularly helpful.Spa was of a high standard and very clean. Afternoon tea was in the hotel and included in spa day. Staff were courteous and attentive. Will return soon!

"Spa day and afternoon Tea"

4
02/10/2016

I took mam to the spa as her birthday present. Went for the "me time, tea time" deal and we both had never had a facial before. When we had our treatments they were amazing and we both really enjoyed. The spa was basic and unfortunately the sauna was out of order but we still enjoyed and felt totally relaxed. We used the pool, jacuzzi and steam room were fab and we chilled out on the sun beds. I would highly recommend going to this place. We both really enjoyed and would definitely go back.

"Not good n- staff problems"

2
02/10/2016

I booked a room recently for a young couple who had got married, I paid for the booking. I then rang later and said that the couple would be having a meal in the restaurant and that I would pay for it. They took my card details and promptly completely ignored me and demanded the young couple pay for their meal. I rang the next day and asked what had happened - the receptionist on the desk spent nearly half an hour saying it wasn't her fault there was a new computer system and she had only had 6 hours training on it!! etc. etc., eventually saying it was the fault of the waitress in the restaurant. I said I wasn't happy with such a response and asked her to find out what had happened and ring me back - she didn't. I rang again and spoke to someone else who passed the buck and said she knew nothing as she worked in the kitchen and the receptionist was "not in today" - she said she would ring me tomorrow, of course she didn't. The staff are rude and continually pass the buck. If you are thinking of booking I would advise DONT.

"It's got character"

3
28/09/2016

I have to say I absolutely loved the character of this hotel. The bar and sitting areas were great. The room was a good size. However, we only had one towel in our room, the handle fell off the shower when I got in and I couldn't control the temperature, the fitness room had nice equipment but hardly any of the life fitness touch screens worked. Additionally, there were no towels in the fitness room and the drinking water in there was literally warm to hot. I don't know about others but hot water is not refreshing when your working out.

"Spa day and treatment "

5
25/09/2016

I was bought a voucher for a spa day, Swedish massage and afternoon tea and used it last weekend as a treat and a break from my usually busy life. It was amazing. Although the facilities were pretty basic they did the job and I found myself in a peaceful retreat for most of the day. Plenty if sun loungers around the pool to just relax with a book and cold water (supplied). The sauna, steam room and jacuzzi were adequate. The massage was amazing and the afternoon tea and service was spot on. I would definitely go again to use their facilities and maybe take my trainers next time to use the gym!

"Great country retreat"

4
25/09/2016

After reading the comments on Trip Advisor, we were a bit skeptical about staying at Lamphey Court for the weekend. However, we were pleasantly surprised by the beautiful, very well kept grounds and a warm, inviting foyer area. Our room was clean, spacious and in keeping with the rest of the hotel. Staff were great, food was great (especially the steak). Our only very minor negative is that the spa pool was quite cold, but that just meant we spent more time in the jacuzzi! If you want an ultra modern hotel, this probably isn't for you, but if you want somewhere in the country, lovely and quiet, with sheep for neighbours, this place is ideal!

"Good facilities "

4
21/09/2016

I booked a room here on a non-refundable, non-amendable rate and when I wanted a change (caused by an error on on their website) they were having none of it. Staff lacked the personal touch. Still the stay was good overall, mostly because of the pool.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
I would be obliged if you could contact me [email protected] with further details of your reservation to allow me to investigate this further and gain an understanding of the web site error you mention. regards paul

"Needs a little tlc but otherwise enjoyable stay"

4
18/09/2016

i have to admit I was a little dubious about staying here after reading some of the reviews - so much so we decided to pay extra by booking through an intermediary rather than direct as we wanted to ensure we stayed in the main hotel rather than the coach houses (experience at other hotels have taught me staying in the annex rarely ends well) The decor is a little tired and the hotel could benefit from a lick of paint but our room was clean and complete with tea & coffee making facilities as well as free wifi. The furniture is what is known as 'brown' furniture but having stayed in world famous hotels with similar furniture that didn't bother me at all. We were greeted warmly on arrival and when we went to the restuarant again we were served promptly. We were given just the right amount of attention - we never had to seek out a waiter nor wish they'd disappear! The food was lovely and filling so much so we skipped dessert. My only suggestion (apart from the hotel needing a lick of paint) would be to relook at the breakfast options; we were on a room only rate and whilst I appreciate that we needed to pay for breakfast separately I objected to paying £13 for toast as I don't particularly like a cooked breakfast.....so much so I chose to skip breakfast whereas I would have happily paid for a non cooked breakfast option.

"Pleasantly surprised . . . .considering some of the reviews"

4
18/09/2016

Can't say the reviews reflected what we found. Everything was fine! Probably helped that we stayed in the main house, rather than the coach house. Staff were friendly and service was good - even though they were flat out and full on the Ironman weekend. Nice selection in the restaurant morning and evening.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your review and I do hope that you enjoyed visiting Pembrokeshire during the Iron Man weekend. regards paul

"Quite a pleasant stay but a few issues"

3
18/09/2016

Overall we had a pleasant stay, the room was clean, the spa was lovely, the location was beautiful and the staff were incredibly helpful and friendly. There were just a few issues that could be improved on to make this a 'very good' stay. Firstly, the glasses and cups were never clean, one morning at breakfast I had to ask for a new cup as there was lipstick on the outside. And secondly, my friend had an issue with a treatment in the spa which still, one week on from our departure has not been dealt with and she is still waiting for a call from the mamanger. This wouldn't stop me coming here again, but it just seems as though a few simple changes would make this a great place to stay.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Lisa Thank you for taking the time to review your recent stay. I will be discussing your comments with the Food & Beverage team during my next meeting with them, as this is not acceptable. I would ask if you could pass my contact details on to your friend [email protected] to allow me to investigate the Spa issue you refer too in your review, regards Paul

"Lack of service..."

2
12/09/2016

During a recent ladies get together that involved 16 paying ladies, afternoon tea with prosecco, from 3pm onwards....I was disappointed to note the sheer lack of service or the feeling of 'being looked after'. No one checked to see if we were ok all day (3pm - 11pm)! All the ladies had to go to the bar, no one cleaned the tables unless asked directly. The hotel certainly missed out on a lot of opportunity to make a lot more money. No one seemed bothered, and they certainly were not busy with other customers. It was a very odd day.

"not visited, just too awful"

1
12/09/2016

Booked a break at this hotel, tried best western central reservations, due to restricted mobility required a ground floor room, best western had no details of room allocations so transferred me to hotel, I booked and was told they needed a 25% deposit which I considered excessive but paid. Later I received a rough photocopy confirmation and on it stated the 25% deposit was not refundable, I was not told this on booking so felt I had been conned. In the interim I have suffered a further cardiac event so am unable to go to this hotel. telephoned best western central reservations to cancel, was told as I had booked the hotel direct I would have to cancel direct and transferred my call, I then cancelled my reservation, requested a cancellation reference and was refused. Said I would have to e mail first then they would issue a reference, I did but they did not so I wrote expressing my delight to best western. I later spoke with the hotel again and my reservation had not been cancelled but said it now had. again I could not get a cancellation reference but said they would call back with one in the afternoon, they did not. my break was due to start yesterday had I not cancelled it. Today I have received a phone call from the hotel saying I am a no show ( in other words are going to require payment for the whole break), not a chance while I live Should they take the money from my credit card I promise to really go to war. this must be the worst hotel in the land or the most bent. do not allow yourself to be treated with utter contempt as I have do not touch them even with a very long stick

"Not upto standard 4 star standard or rosette AVOID room 241"

2
09/09/2016

Its very damp and smells, windows do not open. We were early and just about acknowledged by the receptionist, who did not ask for my name, just said that no rooms were ready and couldnt check in. We went away came back at 4 to be greeted by a proper receptionist. Room 241 had hole in carpet as we went in,smelt damp, door fell of cupboard, mold grew on walls during the 3 days we were their, only 4'6" bed, room needs updating. Restaurant not AA rossette standard anymore, waiters miserable, had bad wine still charged for!. Spa 5* and very good with low charges, though steam room door broken.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
please accept my apologies if we did not meet your expectation's during your stay. We aim to turn around any maintenance issue the same day, however on this occasion we failed to repair the carpet prior to staying. The carpet has been repaired along with the other issues you mentioned. I do hope we have the opportunity to welcome you back to the hotel in the future, to allow us to restore your faith in the hotel. regards paul

"Hostile Host"

3
09/09/2016

We stayed two nights and our two sons with their partners, stayed one night. Both of us had a similar experience with the bar tender/night manager. He was extremely abrupt and quite unnecessary in his behaviour with us on the first night with us. He repeated this performance with my daughter in law, who has lots of experience in serving. She was so shocked, when he kept on with his hostilities, she took him to one side and told him how inappropriate his behaviour was. He gave her grudging apology. Given how nice the rest of the staff are, this is shame. Everything else was fine, apart from this one rogue employee.

"Almost perfect"

3
09/09/2016

I recently spent a week at this hotel, which is in a beautiful, quiet country location with great views . i had one of the smaller double rooms with a comfortable bed , a ggod nights sleep The pool Spa was modern and clean, as were the sauna, steam room and Jacuzzi. great to use alongside the hotel for guest use. just what you need after a long day before retiring back to the hotel room were after a short break and back to it again. The only downfall at this hotel was the internet which is paramount when on business . The restaurant food offered was well presented and reasonably priced although not the menu that we expected from a country house hotel. At breakfast, there was lots of choice. The service was good throughout the week and i would certainly come again.

"Aniversary"

5
05/09/2016

It was lovely place we stayed in room 230 which was a studio as we had two small dogs.it was the most peaceful place I had ever stayed in.outside lovely views of the country side.food very good staff very pleasant James in resturant and a lady with dark hair and glasses were very helpful and nothing too much trouble.we only stayed 1 night I wanted to stay a week in fact I wanted to live there it is a extremely happy atmosphere place it was a Georgian building and I thought who ever had lived there on the past must have been very lucky will be back

"Spa Day with Afternoon Tea"

5
04/09/2016

I bought a Travelzoo voucher and we went here for our 46th Wedding Anniversary. We had a lovely relaxing morning using the excellent Spa facilities and both had a wonderful full body massage. We then had Afternoon Tea in the beautiful conservatory, with lovely views of the countryside. The sandwiches, cakes and scones were very nice and well presented and it came with a lovely glass of bubbly to toast our Anniversary. Very enjoyable day!!

"Really Awful"

1
04/09/2016

Stayed here as an early birthday treat with my wife. As our room wasn't ready when we arrived we used the pool and gym etc which was ok. We asked about booking afternoon tea as we were looking forward to a treat as we love afternoon tea but told it was not needed. After the pool we decided to have our afternoon tea after a long drive then told there was no scones. We were ahocked to say the least as the kitchen staff are obviously not professionally trained to make them or have the brains enough to have some in reserve. 10 minutes later a few other guests ordered and had scones on their plates. I was angry and asked how this was only to be told they pre ordered theirs. It was a Saturday afternoon so surely they would be organised and prepared for this? We were disgusted. When we got to our room around the back of the hotel it was cold, dirty and uncleaned, there was stains on the towels, unusable shower, old dirty newspaper in the wardrobe, cobwebs and spiders everywhere. (see photos) All night there was a kitchen extractor which was so loud it kept us awake. The bed was too small, just larger than a single bed to accommodate 2 adults. The bar staff kept calling me mate when I went to order from the bar!!! As we had paid £150 for the overnight stay we expected so much more. I would not recommend staying here as it is overpriced, unprofessional and unorganised with very little structure or understanding of good customer service. Awful Awful Awful

"Disappointed "

2
04/09/2016

Just returned home from a weekend break at Lamphey court hotel Pembrokeshire Lovely location but very disappointed with hotel Our room was in the courtyard which was fine just a minute walk to the main hotel and Spa. Our room was damp and mouldy smelling and didn't look like it had been cleaned! Mould in bathroom awful.everything I touched was sticky. Nit many things worked. Bit like faulty towers. Staff at breakfast were miserable like they Culdnt be bothered. Note / if you haven't included breakfast in your booking and you ask at breakfast time you will be charged 12'50 for it Even if it's full English or an egg on toast! Food wasnt that clever either. We eat out in the night which I'm glad now. Although spa facilities wer good. That's the only thing the hotel had going for it. Needs a total revamp and maybe some good housekeeping.

"Spa Deal with travel zoo"

3
03/09/2016

Attended a spa day on a travel zoo deal have mixed feelings as deal quite reasonable but quality of experience mixed. Good Staff in spa lovely, good facilities, lovely pool steam room sauna and all clean. Lamphey court is a lovely setting. Locals using the facilities all helpful friendly etc. Told the gym was excellent. Ok Massage was mediocre billed as a Swedish massage, certainly was not that I would say person was inexperienced. Poor Afternoon tea quite poor sandwiches were good, rest not, shop bought cake, dry scone. We got 3 teabags in pkts and a teapot of hot water??? Had to ask for more tea bags as it was not strong enough. We quickly ran out of tea and had to ask for more again got water 3 teabags no milk very poor service they just don't know what afternoon tea should look like ?? We also never got our prosecco which was part of the deal. At this point I'd given up asking we sloped of home. Overall not worth it buy a cheap deal get a cheap product?

"Re-living teenage holiday"

4
03/09/2016

Nice hotel set in rural location about 15 minutes from Tenby. Nicely appointed bedrooms with very comfy beds. Slightly faded elegance and charm of lounge/restaurant areas. Leisure area in good condition but poolside shower not working and maintenance might be an issue. Enjoyed our visit as weather sunny and hotel food and service were very good. We had not been to this area since we were teenagers!!!

"Almost..."

3
02/09/2016

A one night stopover with the kids and the best I can come up with is 'phnah'. The hotel has a beautiful setting and facade and unfortunately that starts writing cheque's that the rest of the experience just cannot deliver on. Tired and disjointed and with a rather restricted attitude to children (only 2 very small time slots in the day for access to the swimming pool and definitely not in the jacuzzi). Overall it is average but when compared to the rest in the area, it's better than average..

"Nothing special and good awful."

2
31/08/2016

Went here on the £35 spa and dine package with family. The spa had a pool, hot tub with jets that weren't very powerful, a sauna and a steam room that didn't seem to work properly. No real atmosphere but ok. The lunch was awful. You'd think it would be hard to get a Sunday lunch wrong but service was poor, food was dry and when asked for butter to go with the potatoes this took 15 minutes. Waiting staff delivered food to the table and ran off before we could ask for condiments. The fish dinner was dry on dry beans with dry potatoes. Then gave what seemed like basic cream warmed up to go with it. Very odd. The restaurant wasn't even justifiably busy for such a poor experience. We wouldn't recommend this place even at £35! Sorry.

"Great day great hotel"

5
28/08/2016

I spent the day at the Lamphey court hotel Very courteous, very professional staff rooms are nice, food plentiful and delicious. which could not have been easy with a full hotel and demanding guests I will always recommend this hotel

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking to review your recent stay. I do hope we have the opportunity to welcome you back to the hotel again. Many Thanks Carly

"very disappointing stay for my birthday"

3
26/08/2016

We decided to use this hotel because of its location as it is ideally situated for you to visit most places of interest in this area. Although the hotel looks nice from the outside, inside is completely the opposite, we were very disappointed it needs some serious money spending on it, it's very dated and could do with a spruce up. We were very disappointed with our room, we had paid £650 for 4 nights and asked to be moved but this was not possible. Our room was very damp and when you entered you got that very musty smell, the walls had damp on them and our door let in the damp as well of loads of creepy crawlies because it did not shut correctly, there was a rather large gap big enough to let all sorts in, we even found a beetle on our bed at one point. When we opened one of the wardrobes the door fell off and the bathroom was covered in marks, had cracks showing as well as cobwebs in most corners. Furniture in our room was very dated but you did get a flat screen TV and some good tea making facilities, internet connections was hit and miss, I did not get a reception on my mobile most of the time either when in my room. On one of the days we stayed our room was not cleaned, I did mention this to reception but nothing was done. Service in the bar and restaurant was good but the food was average quality with the same menu choice for the whole of our stay. The hotel has a very nice pool and spa area which we used every day, there are also tennis courts for you to use if you wish, if you use the pool children can only swim between certain times. One thing I would like to point out is how nice and polite the staff are, especially Carly and Lisa who were always very friendly and professional and were great with the children. I personally feel that the prices to stay in this hotel are very expensive, I heard several other guests talking about this too, and I have stayed in far better hotels for the same price. Would I recommend this hotel or use it again? Probably not, sorry !really disappointed with this Best Western hotel.

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your stay with us. Please accept my apologies if we did not exceed your expectations during your stay. Thank you for your kind comments about the staff I will ensure that they are passed along. I do hope we have the opportunity to welcome you back to the hotel in the near future to restore your faith in the hotel. Many Thanks Carly

"Pretty outside but terrible inside"

1
26/08/2016

after seeing the grand impressive pictures i was looking forward to the visit to Tenby as a birthday treat! Booked through Booking.com - Non refundable ..... BIG Mistake Arrived to amazing grounds and nice looking hotel from the outside! Visited reception to check-in we noticed how date the interior was but that didn't put us off until we wondered around the courtyard trying to find our room and after eventually finding it walked into a VERY dusty smelling room which the decor was dated and quite frankly you wouldn't expect in a cheaper B&B let alone somewhere you pay £130 a night for! There were 2 single beds pushed together which were moving and the bed was uncomfortable. My partner has asthma and could not have slept in that room. I tried reading the room information ... the history of the hotel is impressive but the rest of the information was completely useless. We were going to try the sauna until we realised that we had no idea where it was and it involved traipsing in the cold and wind to get there and back! We decided that we had better surroundings at home and that we would just accept the loss of money! When i returned to the reception desk to check out informing them that the room is too dusty for my partners asthma, i was half expecting them to try and arrange a different room, but the friendliness had disappeared. the receptionist went to find the manager to let them know and she came back with that the Manager said that we booked through Booking.com and was non-refundable so we can either stay or not. i would of that that they would be ore concerned and ask questions why their guests are willing to leave without a refund after 30 minutes! Seems this hotel is not concerned by unhappy customers. i wouldn't of left this review if the staff had made more of an effort to help/understand.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent visit. If I could ask you to please contact me [email protected] with your contact details to allow me to discuss your comments in further detail. regards Paul

"Friendly staff tired hotel"

3
25/08/2016

Very peaceful location with impressive exterior and friendly welcoming staff but sadly the hotel is dark and tired looking with dark furnishings and that slightly stale smell We also hadn't realised just how many young children would be staying mine have grown up and I was looking for a little peace and quiet The shrieking in the afternoon from the spa pool was far from peaceful The restaurant was also old fashioned and the food unimaginative although good service

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. Please accept my apologies if we did not meet your expectations during your recent stay. I have discussed your comments with the F&B team. I do hope we have the opportunity to welcome you back to the hotel in the future. Many Thanks Carly

"Beautiful setting"

4
24/08/2016

Stayed here as was in the area for a business trip. I used the leisure facilities which were really nice, pool, steam room and sauna. There were a lot of kids in the pool but obviously it's summer hols so I didn't mind too much. The waiting staff were brilliant at dinner as I was eating alone, they were very attentive and brought my meals out quickly which I appreciated. The rooms were large and clean. A family of Americans checked in and complained that there wasn't an elevator. Let's say they were on the 'large' side, thought not to stereotype! I guess they didn't appreciate the beautiful (not steep) winding staircase. Would stay again.

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your visit to the hotel, I do hope we have the opportunity to welcome you back to the hotel again. Many Thanks Carly

"Amazing spa day"

5
24/08/2016

A Travelzoo offer 2 led us to visit to this Georgian hotel in the depths of Pembs. You will find a sat nav useful to get there, as it is something of a hidden gem. The hotel has a modern purpose built spa with all mod cons, and one side of the building is all windows, so there is plenty of light. Parking is free, generous and easy. We enjoyed a proper old fashioned tea in the hotel conservatory before our time in the spa (visitors do NOT need to eat lunch that day). The spa was clean pleasantly appointed, with swimming pool, steam room, sauna, jacuzzi and treatment rooms ... Sun loungers inside and out meant all guests could enjoy the sunny weather and the relaxed atmosphere. Guests of the hotel mingled with day visitors ... we also found locals who enjoy these privileges regularly! We each had a treatment: a relaxing facial or a full body massage. Laura was very friendly, kind and patient, as well as very competent. Elemis products are used/on offer (my favourite). The hotel is in a lovely setting ... there are also tennis courts and gardens. This hotel would make a great place for a proper wedding celebration - the hotel can obviously accommodate many guests, and if I booked it I would like to stay for the whole week-end. All staff who dealt with us were professional and polite ... they obviously work hard to help everyone enjoy their stay. I look forward to going back ...

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your review on your recent Spa Day.. I have passed on your kind comments on to the team, who take pride in the service that they offer. They hope to see you again soon. Kind Regards Carly

"3 night stay"

3
23/08/2016

Impressive drive up to the hotel. The exterior is beautiful.The staff were friendly on arrival. Our room was really lovely, although old fashioned. It was large and bright having double aspect windows and wonderful views over the front and side of the grounds.The bathroom was bright and large but was in need of updating. The common parts are shabby and really need decorating and new furniture. Not the sort of place you want to go back to for a night cap. The leisure centre is fantastic modern and clean. The pool has designated times for children so it suits all. There is also a good spa with many treatments available. The breakfast gave plenty of choice. My husband had the full welsh breakfast and he said it was delicious. I had poached eggs on toast the first morning and then went for the scrambled eggs and salmon. Both breakfasts were very tasty. Overall it is a good hotel but it needs money spent on it to make it a splendid hotel.

"Good location , relaxing break "

3
23/08/2016

Short break to discover Pembrokeshire with family members. Decent hotel in a lovely location. Easy to find and adequate signage . Rooms clean & tidy a little dated but still comfortable and relaxing to stay . Beds had clean linen and we all slept well. No lift at hotel but only one flight of stairs with easy access to rooms. We used the spa and pool twice ,on both visits the pool is on the cool side, good jacuzzi and Sauna but steam room had very little steam & heat both days. Clean showers and changing rooms kept well. However quite a rude receptionist at spa -needs a lesson in customer service ! . All other staff members were all polite & proffessional. Evening meal in the Restaurant average , small portions and quite bland for the prices charged. Hotel in a good location for all the fabulous beaches within the area. Car parking at the front of the hotel.

"Lovely place to stay"

4
22/08/2016

We arrived very late at night and had to leave early the next day, so we didn't really experience much of the hotel. However, we were very happy with the room and service. I wish we had more time there.

"A short break"

3
19/08/2016

The location of the hotel was superb set In pleasant countryside and within easy reach of Tenby, Saundersfoot and Manobier. The staff were friendly, obliging and efficient and our superior room was excellent and well appointed. Breakfast meals were acceptable but dinner was mediocre and one meal the food had to be sent back. The hotel removed the meal from the bill.

"Splendour by the sea"

5
14/08/2016

Lamphey Court Hotel, is a great old hotel for all the family or for couples. Impressive when driving up to the front with huge pillars at the doorway. Inside is a little dated carpets from the 70s well they look from the 70's, however the rooms are spacious and well decorated. The food at the hotel was excellent at prices from much smaller hotels.. The staff were friendly and very professional and always happy to help. The spa was very modern and again full of professional staff. inside consisting of pool, steam room, sauna and full spa facilities., I tried to think of downsides to the hotel and only came up with the pictures show rolling fields outside and there are, only thing is not land you can walk on just look at the sheep. There is also tennis courts to have a knock around. The spa can be used by children but they have two set times throughout the day that they can go. This is the hotels way of allowing older guests to have a childless time they can enjoy. I found it great that so many children were there and seemed to enjoy. The hotel is so central for reaching Tenby, Manor wildlife park, Oakwood, and so many other places all within a 20 minute drive. I will return.

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your visit to the hotel, I do hope we have the opportunity to welcome you back to the hotel again, to enjoy more of our hospitality and explore our beautiful county. Kind Regards Carly

"Ideal for extended family visit"

5
13/08/2016

We stayed as an extended family group ( 12 in all ) , all our rooms were in the Studio block next to the main hotel . The family rooms comprised of two bedrooms which is a much better idea than 4 people sleeping in 1 room .This was not made clear in descriptions of accomodation a fact that should be made clear as I think this makes ideal use of rooms. The evening meals were excellent and service very good considering that 12 of us sat down together !.Breakfasts were a leisurely affair and again service good. The main lounge was ideal for us all to retire to for drinks etc, with comfy furniture and good bar in next room. The pool area proved a magnet for our grandchildren, and also a nice place to relax. The only suggestion would be that the bedrooms could do with a freshen up, although very clean an update would be welcome.We will be back as the overall impression is very good. P.S we stayed as a couple two years ago which helped us decide this time.

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. It is always a pleasure to welcome back returning guests. I hope we have the opportunity to welcome yourself and your family back in the near future. Kind Regards Carly

"Lovely group visit."

5
11/08/2016

I stayed here for a group activity weekend away. Firstly, there was many mistakes made by our event organiser (not affiliated with this hotel in any way!) who underbooked the number of rooms. However, the staff were incredibly helpful and very professional at helping us out and rearranging the bedrooms so that we could all fit. There was a great choice of breakfast, the eggs benedict were divine. I didn't get chance to use the spa but feedback from other girls in our group gave it high praise and they said their massages were very relaxing. The hotel is in a lovely location and there's also a couple of pubs in walking distance to. It's a good base if you want to explore Pembrokeshire and I would definitely want to stay here again!

"I loved this Hotel."

5
07/08/2016

I stayed at Lamphey Court for for 3 nights. I booked last minute whilst driving to Pembroke and was unsure if I needed to stay one or more nights. I found the Hotel very welcoming and friendly. The staff on reception were especially nice and accommodating to my indecision. I decided to stay for three nights. The room was comfortable and quiet. The peacefulness suited me fine. I used the restaurant only once, with my guests. The food is very good and there is a good selection on the menu. Good service with good ambiance in the restaraunt. Unfortunately that was the evening that Wales lost their dream to Portugal in the Euro 2016 and so the Hotel had a slight disappointed mood about it, which I understood. That did not reflect on the good attention given to me and my guests. Breakfast is served from 7 am which suited me fine and was well served with friendly staff. I would be more than happy to stay there again. I did not use the Spa facilities but did look around there. The pool and gym looked very good and my overall impression was that the Spa is well catered. There is the medieval Bishops Palace next to the Hotel site which is an interesting and peaceful place to visit. My experience at Lamphey Court Hotel and Spa was comfortable and relaxing. A good place to stay.

Lamphey C, Front Office Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. We are pleased that you enjoyed your stay. Your lovely comments have been passed onto the team. We hope to have the opportunity to welcome you back to the hotel in the near future. Kind Regards Carly

"Lovely weekend away"

4
07/08/2016

The hotel is in a lovely location, a few miles from Tenby. Spa and pool facilities were lovely, very clean and relaxing. Only ate breakfast there which was fantastic, really good quality ingredients, I would of liked more fruit options but that is a very minor personal opinion. Staff were all friendly and efficient. The room was a little dated (studio room) but clean and large, shower pressure was terrible but again only a minor gripe. Generally a very nice relaxing weekend at a lovely hotel!

"Lovely hotel!"

5
03/08/2016

I have stayed here a couple of times whilst on business and it's become one of my favourite hotels! The staff are very friendly and were a great help when my car broke down on one visit which was much appreciated! The rooms are lovely and comfortable, the food in the restaurant is delicious and the spa/pool is a nice place to relax. The massages are also really worth the money and they give a 20% discount to hotel guests (although I would recommend booking ahead as they don't always have last minute availability) I would definitely recommend this hotel either for a relaxing mini break or for business travel and I will certainly be staying again when I am next in the area.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Kirsty, thank you for taking the time to review your recent stay. It is always a pleasure to welcome back returning guests. I hope we have the opportunity to welcome you back to the hotel in the near future. regards Paul

"Most relaxing time ever"

5
02/08/2016

This was a surprise birthday treat for me, we had the most wonderful welcome, stayed in a superior room which was amazing ( I've read some people say dated but, may be but so clean & fresh with beautiful views I didn't see it as dated)The spa was also clean & well kept, we were in between 2pm & 3pm with no children in sight, so relaxing. I also had a Facial with Nina excellent I would recommend. Walking in the grounds was so peaceful too. We had a fabulous evening meal & too much breakfast we will be back :-)

"Generally good"

4
01/08/2016

I stayed here for one night with my husband and four month old son. Upon arrival it is clear that the grounds are simply beautiful and we were very impressed. The receptionist that checked us in was very helpful and polite and gave us plenty of information including the spa opening times and when we could take our son in the pool too. Our room was in the courtyard and had a double bed, a sofa and then a separate room with twin beds. We were pleased to find that a cot had been put in the room which saved us getting our travel cot out of the car. We went over to the spa whilst they still allowed children in and took our son for a swim. The facilities were good and I enjoyed a bit of me time with the steam room and jacuzzi. All facilities there were clean and tidy. We stopped for a drink at the bar afterwards and sat outside in the sunshine. A beautiful outlook, this was really pleasant. Later on, once we had settled our son, we ordered our meals from room service. The food was excellent. My chicken Caesar salad was one of the nicest I've had. The bed itself was a little too soft but the other facilities in the room were good and the shower was good in the morning. The floorboards above did creak quite a lot however and the movement from the family above did wake our son a few times. We went for breakfast in the morning which was fairly decent. Not the best I've had but certainly reasonable standard (I'd been spoiled by the excellent food the evening before!). I checked with reception after what time check out was and they said between 10:30 and 11. As it was only 9am we decided to have a brief nap (not much sleep overnight with the baby!). We got woken up by housekeeping knocking on the door at 10am to see if we'd left which was a little annoying as I'd set an alarm to ensure we weren't late. We checked out at 10:30am and I went to reception. Unfortunately this receptionist was rather rude. She didn't ask how our stay was or chat at all (there was no one else waiting). She then told me that my bill was over £140. I queried this as I had paid for the room in advance. She then said "oh yes, it's £45 then - the cot was £10, ...." I jumped in at this point to query this. At no point had I been told that the cot was additional and indeed I had a travel cot (of better quality!) in the boot of our car! I pointed this out and she said she would knock it off the bill. When I said that it would be nice to know of such charges in advance she rudely said to me: "I've told you I'll knock it off". I was really quite taken aback! She told me then that the bill was £35. I actually queried this and she jumped down my throat again saying that's your meal last night and your drinks. I pointed out that we also had breakfast which I didn't believe had been included. She then said yes it wasn't and thanked me for my honesty and added it to my bill. As an indication - I could have walked away without paying for breakfast but chose to be honest despite the rudeness I had encountered. We left with a sour taste in our mouths over the stay. We had really enjoyed it until that point and had said to each other we would seriously consider returning but for longer but I'm really not sure now. It had been an enjoyable stay but was let down by such rudeness at the end which I just don't expect at a hotel such as this.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Gillian, thank you for taking the time to review your recent visit to the hotel. Please accept my apologies if we did not meet your expectations during your stay. I will endeavour to contact you personally to apologise and discuss your comments in further details. regards Paul

"Weekend away for two."

4
01/08/2016

I booked this break with great little breaks for our 27th wedding anniversary. We were allocated a lovely room in one of the courtyard buildings. This room was quite large with views out to the front and three Windows that let the lovely sunshine in. The king size bed was very comfortable and the room had all the comforts we needed. We had a separate bathroom with a corner bath and shower over it with toiletries and lovey fluffy white towels. Dinner was included on the first evening which we booked for 7.30 pm. Starter and dessert were delicious but not so the main meal. The gammon my husband had was just ok and I had the calves liver, which was very disappointing. There was no vegetables or even any garnish with these meals so both looked very grey and unappetising. I did ask a lovely waitress about any accompaniments to the meals and she apologised and said they didn't come with any but she would go and get some for us. We had a small bowl of peas! Breakfast on the first morning I ordered eggs Benedict, it came with no hollandaise sauce whatsoever and poached eggs really hard. Unfortunately I couldn't eat it. My husband had the Welsh breakfast which was fine. The second morning we both just had the Welsh breakfast which was also fine. We decided not to eat there on our second evening as we were disappointed with the main meals so booked elsewhere. We used the sauna, steam room and pool which was lovely after a day's walking, but they didn't police the policy of no children after 5.30, but hey ho it's the summer hols. All in all we had a lovely stay at this lovely hotel with a lovely room. We found all the staff were friendly, polite and helpful.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. Please accept my apologies if we did not meet your expectations during your recent stay. I have discussed your comments with the F&B team to ensure that future oversights do not occur. The children's swim times in the morning are from 8.00am until 10.30am and afternoon are from 3.30pm until 6.00pm. I do hope we have the opportunity to welcome you back to the hotel in the future. regards Paul

"Weekend visit"

3
31/07/2016

Decent hotel. Amazing surroundings and great location for visiting Pembrokeshire. Room was ok, pretty much as everyone else had reviewed. Needs upgrade but really not that bad. Had an evening meal there and it was great. Good service, tasty food. The most disappointing aspect was the pool, etc. Absolutely full of children and really unable to swim or enjoy it properly. It's a shame because it's been really well done and is a brilliant pool, sauna and jacuzzi. The guide shows children swim times, but the hotel nor the guests pay any notice to it. If you've got kids then it'll be great, if you haven't, expect it to be busy out of term time.

"Excellent Sunday linch"

5
31/07/2016

And at a very reasonable price. We sat outside in the sun on a beautiful day and enjoyed all three courses. The mackerel starter was first rate as we're both the turkey and lamb main courses. I do not know why there were so few people eating though a number seemed to be enjoying the spa.

"Wonderful stay"

5
28/07/2016

We stayed here for a night after visiting St Davids. The hotel is easy to find and is next to Lamphey Bishops Palace. There is plenty of car parking and the building looks very impressive. The setting is very tranquil and peaceful. Our room was very nice, a good size with a decent desk for work, plenty of plug sockets and a separate seating area. Both dinner and breakfast were excellent - a nice choice of freshly cooked food at sensible prices and delivered quickly. Service was also excellent. The onsite gym was extremely good - a good mix of machines and plenty of space. The pool looked nice but we didn't try that.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Marcus thank you for taking the time to review your stay. I have passed on your comments to the team, who take pride in the service that they offer. they hope to see you again soon. regards paul

"Lamphey Court"

4
26/07/2016

A smart and very friendly hotel. We spent two nights at Lamphey Court our first visit to Pembrokeshire. We stayed B&B and ate in the restaurant one evening. The menu was varied with great tasting food on offer.the room was clean and tidy within the beautiful Georgian building. All the staff were friendly and very helpful. A great short break.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your kind review, I have passed on your praise to the team and we hope to see you back at the hotel in the near future. regards paul

"lovely location"

4
26/07/2016

a lovely old hotel in a great location for visiting many places in Pembrokeshire, the bedroom was a decent size and very clean, the food was excellent, we had one evening meal there which we really enjoyed and the breakfasts are freshly cooked to order with a lovely selection. the wine list was quite good and the staff friendly and helpful.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Gill thank you for taking the time to review your recent visit to the hotel. I do hope we will see you back at the hotel again in the near future. regards Paul

"Avoid the courtyard rooms"

3
26/07/2016

Overall it was a good experience, let down by a few things. We booked a "courtyard room" - purely because "courtyard" sounds nice. Unfortunately when we got to the room, we opened the door to be greeted with an overwhelming smell of damp. It was also extremely dated, dark and dingy. There was a sofa in it that was hard & uncomfortable. We asked if we could be moved to a better room, and in fairness to the hotel, they did so immediately. Our new room was very nice, light and airy, smelled lovely and had a nice bed. Lucky for us, hotel wasn't fully booked - DO NOT book the courtyard room. The courtyard rooms are the same price, but to me feel like a budget, tired old hotel that you don't mind paying £40 for if you don't plan to be in there much. The spa facilities are lovely, but our experience was marred by loud screaming children. Staff did not ask the parents to do anything about it, so worth noting that children are allowed in the spa facilities if you're thinking of going for a relaxing break. Lastly, at breakfast the orange juice tasted rancid. I reported this to the staff who took quite a while to investigate (10+ minutes while others were still pouring and drinking the juice), and when they did, said that the orange juice tasted fine to them. To me (and my partner agreed) it tasted like it had been left out in the hot sun all day and then refrigerated again - but perhaps I was being "fussy". I would probably stay again, but definitely not book the courtyard rooms.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Please accept my apologies if we did not exceed your expectation's during your recent stay. The Coach House rooms are priced differently to the room that you stayed in within the main hotel. During the school holidays it can be challenging to try and ensure that over excited children do not spoil the enjoyment of the spa for others and as such they have limited access to the pool. The Spa team do their utmost to ensure that noise is kept to a minimum. The Fruit Juice that we serve is dispensed from chilled dispensers and is not in direct sunlight. Fresh juice is used every morning, the Food and Beverage Supervisor that you spoke to tasted the Orange Juice as did the breakfast chef to whom it tasted fine. The supervisor also during breakfast asked other guests who also said it tasted fine. I do hope we have the opportunity to welcome you back to the hotel again in the near future. regards Paul

"Great staff, beautiful location, 'tired' room but great dog friendly hotel overall"

4
25/07/2016

Booked because it's dog friendly. Book direct for a reasonable price. Studio room with small double bed separate kitchen lounge area and bathroom. Park right outside. Tired decor needs upgrading and redesigning. Not really great for self catering but not sure if it's designed for that. Very hard to get right temperature in shower with old fashioned mixer taps and cold metal bath. Breakfast menu with limited self serve. Plenty of friendly staff. Overall good value for money in a lovely setting. Pool and spa look lovely. Close to Tenby and lots of attractions. Free wifi but not great away from main building. Would definitely stay again.

"Light Lunch"

5
24/07/2016

Had heard about Lamphhey court via a friend who used to go there every day when it was a family home during the war .She lived near by and as a small child would go there every day and the Lady of the house would tell her cook give Anne some cake .I can say my visit for lunch was beautiful the food was outstanding and the Idyllic setting was just breath taking. I will be going back and would like an over night stay .

"long awaited weeks break away!"

5
23/07/2016

A week away and much longed for holiday with relaxation from a very busy year. We chose here as it was Best Western we have stayed in them before and been very happy with the service we have had. Lamprey Court was as we expected, lovely, friendly and welcoming staff. the service was as expected and as were on holiday and not rushing any where it was very relaxing too. We chose Lamphey Court as it was central to the areas of Pembrokeshire we wanted to explore and i wanted to revisit, as a child to been a teenager was spent on holiday here with my parents. We were not disappointed, we had a lovely week with glorious weather and being able to come back to the hotel after a day of exploration to come and relax in the spa made the day and the holiday.

"Pleasant hotel, excellent spa, pity about the food"

3
21/07/2016

We stayed 2 nights at this hotel using it to explore the Pembroke coast. Our family loves swimming and tennis both of which are provided by the hotel - the spa Is relatively new and is of a high standard and ideal if the weather is poor. The hotel rooms are comfortable as are the public spaces but the only criticism was that certainly At the time of our visit the kitchen was unable to provide food commensurate with the rest of the amenities. This complaint was reported to the restaurant manager at our final breakfast when one of our party received scrambled eggs so salty that they were deemed inedible. The restaurant manager apologised and agreed that there were problems that were being rectified in the kitchen And very efficiently replaced the breakfast order. In all other respects the hotel is good value and ideally located -

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for reviewing your stay with us. Please accept my apologies if we did not exceed your expectations during your stay. I do hope we have the opportunity to welcome you back to the hotel in the near future to restore your faith in the hotel. I have discussed you feedback with the F&B team to ensure that your experience is nto repeated. regards Paul

"Gorgeous and relaxing"

5
19/07/2016

The Lamphy Court Hotel is an amazing place to stay. The the hotel itself is a converted manor in the idyllic Welsh countryside, with the picturesque castle ruins of the Bishop's palace (which you can explore at any time) directly adjacent to the hotel grounds. We were a family of five (one nine year old and two grandparents) and stayed in the family apartments located next to the main house. Our 'rooms' functioned more as apartments with two bedrooms, a bathroom, and sitting area with couches and arm chair. Our rooms were clean and comfortable (if a tad worn, perhaps because they usually house families with children), however given the gorgeous grounds, we spent very little time in the rooms themselves. Our son preferred exploring the castle ruins and we all were happy to follow. The hotel restaurant was delicious - both for breakfast and dinner. The bar was also quite good, and both the restaurant and bar were housed inside the main building which was beautifully styled with outstanding views of the grounds. The spa was also great. We used the pool, sauna and hot tub which were well maintained and housed in a very nice, modern building. I also would like to mention the extremely helpful and welcoming staff. There were accommodating to our varying dietary needs as well as being friendly and helpful in all aspects of our stay (from spa services, to mixing drinks, to advising excellent restaurants and sites to see in Pembrokeshire). Overall, I would say our experience was relaxing, comfortable, and extremely enjoyable. Beautiful grounds, excellent food, great spa, and welcoming staff. I would definitely recommend this hotel, and would most certainly return if I traveled through Wales again.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your visit to the hotel, I do hope we have the opportunity to welcome you and your family back to the hotel again, to enjoy more of our hospitality. regards Paul

"Spa Day - Fabulous in every way!!!!"

5
16/07/2016

Four of us booked a Travel Zoo deal for a full day at the spa including an hours treatment, complimentary Prosecco and a truly fabulous afternoon tea - so many beautifully prepared sandwiches and cakes we couldn't finish them all. The spa is spotlessly clean - lovely pool, jacuzzi, sauna & steam room. But the most wonderful experience of the day was the hour's Swedish Massage included in the package - oh my goodness - five stars are not enough. It was total heaven from start to finish and our group is no stranger to having treatments. We unanimously agree that it was a terrific day, relaxing and peaceful in a truly fabulous location - the staff are incredibly polite, helpful and professional at all times. We cannot recommend enough - do not hesitate to book your spa day here you will not be disappointed!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your kinds comments from your recent Spa day. I have circulate them amongst them team, who are looking forward to welcoming you back for your next spa day. regards paul

"Nice enough"

3
10/07/2016

Nice few days. Alrhough the weather was not great. Really good location for walks and sightseeing . The room was nice and clean. Breakfast great . But dinner wonderful. They had a new cook . The gym, pool ,steam room and sauna were great after a day of walking .

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Sarah, thank you for your review. I do hope the Pembrokeshire weather has not put you off returning to the area, it doesn't always rain. regards Paul

"Nothing to fault, a joy of a hotel"

5
10/07/2016

We stayed for two nights to celebrate my wifes 60th bithday. From the moment we arrived to our departure nothing was too much trouble. The staff led by Lisa on reception made us feel at home and welcome. The spa is a delight and we used the gym and the pool as well as fitting in a couple of treatments to start the celebrations. The food on the first night was cooked to perfection and the staff in the restaurant were attentive and friendly without ever being intrusive and even took some celebratory snaps on our camera. Unfortunately we had made prior arrangements for the second night or we would have definately dined in the hotel for a second meal. I would recommend this hotel to anybody looking for a relaxing break with a bit of pampering and time to enjoy the surroundings not only of the hotel but the beautiful pembrokeshire coast.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for choosing the hotel as the destination to celebrate your wife's special birthday. I have passed on your praise to the team, who hope to see you both again soon. regards Paul

"Average Dissapointment"

3
10/07/2016

Had an amazing courtyard room which was massive with an amazing bathroom. TV was too small for the distance from the HUGE bed. Rooms are dated but that's the character of the place. Wasn't too fond of the old people smell around the hotel. The restaurant was ok. The soup of the day wasn't soup at all... more like baby food puree. BUT it was tasty and also my favourite soup. The steak was fantastic. The chicken was ok. Didn't have breakfast here. The Spa was very very busy (understandably as it's 10:30am checkout) it wasn't relaxing at all. Setting is lovely.. shame it rained.

"Bad Experience"

3
09/07/2016

The hotel is in a beautiful setting with countryside and gardens around it. The main building is comfortable and imposing.The Leisure facilities are very good.The staff are helpful. Our room was in the outer building and unfortunately was dark and felt cold. The hotel has much potential but falls down on details . e.g. no marmalade. empty box of tissues left in bathroom for several days. etc. Although breakfast was fine the restaurant food was poor. Unfortunately on the second day i went down with what appeared to be food poisoning, although not proven. I had not eaten elsewhere. This was reported and we were told that the Manager was looking into it. Although we remained at the hotel we heard nothing from the Manager and never saw him. When checking out we asked to speak to him and was told that it was his day off. Although we had mentioned that I had been unable to make use of the leisure facilities for the rest of our stay or to eat hardly any breakfast no adjustment was made to our bill. The whole incident spoiled our 5 day break. This was disappointing as we have previously had good service from Best Western.

"Such a disappointment"

1
08/07/2016

After a wonderful visit of a year ago we decided on a return visit and anticipated another wonderful visit. How wrong were we !! After checking in and admittedly enjoying the pool and hot tub we trundled of to our room and thus began a saga of disappointment after disappointment !! Our room was not even in the hotel but in a series of annex rooms damp smelling and with a bathroom so small my husband couldn't even turn round in ! To be totally fair after complaining we were given a room in the actual hotel with a much larger bathroom and bed. The room turned out to be a disappointment the window was stiff and couldn't be opened. The bed was hard and on inspection had depressed springs and bad pillows. In the early hours all we could hear were the people in the room above us walking around ... Squeaky floor boards !! Dinner was ... To say the least appalling ! King prawns so tough you couldn't remove their shells ! Lamb over cooked and fish and chips that were dry with peas resembling bullets ! A head waiter who's shirt didn't even do up explained to us they were having chef issues ! But the piece de resistance was dessert ! A signature chocolate plate ... This must surely redeem the evening ! But when delivered it consisted of 3 slivers of fudge yes that's correct fudge not chocolate served with red onions in a dish and a coissant that had definitely seen better days !! After asking the waitress what indeed this dessert was we finally gave up and accepted that this was just awful ! The head waiter told us the chef that had created this dish had in fact been sacked ! And not a moment too soon in my opinion ! Why oh why had they then left this creation on the menu is anyone's guess ! I would love to say breakfast was better but no ! I ordered coffee .... Got tea ... Cooked full English breakfast .... Full of cheap ingredients ..., all in all a very expensive mistake ! Would not recommend this hotel at all !

"Beautiful location and friendly staff"

4
04/07/2016

Stayed one night ahead of a business meeting in nearby Milford. The location of this hotel is truly stunning, overlooking rolling green hills, and there's a general air of tranquillity and calm about the place which is very enjoyable. The views from the rooms themselves vary (mine was of a brick wall), but you can't argue with such a beautiful building and location. Staff were all incredibly welcoming and polite. Food in the restaurant was very good and service was quick, although capacity seems quite tight, as I couldn't get a table until 8pm. It was fine for me as it happened, but that's quite late to eat for a lot of people. The hearty Welsh breakfast served the next morning was delicious. Room was clean and spacious, and the beds very comfortable. My only real complaint would be the Wi-Fi which was very flaky, and dropped out frequently. This made working a bit of a challenge at times. On the whole though, a really nice hotel. I would happily revisit.

"Country break"

4
03/07/2016

This is a beautiful property in a gorgeous location but we were disappointed by the service in the dining room. We asked for water then more gravy and would have preferred the person in charge to say she'd forgotten instead of excuses. My husband had almost finished when she said it would be sometime but did not apologise when clearly she had just forgotten. Anyway they lost out on business as we ate elsewhere our second evening.

"What no dinner"

4
01/07/2016

Nice hotel, nice room (studio) as you would expect for a 4 star, staff very friendly and helpful. Only problems were poor shower pressure, no blind/curtains in bathroom, was told there was no table until 20.30 for dinner, asked to see the manager, who then managed to sit me down immediately at 19.00. Overall good hotel, would stay again.

"Beautiful, but not perfect"

4
30/06/2016

This is a luxurious hotel in a natural surrounding. The room was very spacious and comfortable. Looks like very nice facilities but we didn't stay long enough to try many. Great for a country getaway or for weddings. The Internet was not always reliable however. Also, strangely, some of the towels were wet when we checked in.

"COULD DO BETTER!"

3
29/06/2016

Stayed on a two night deal dinner, B&B offer. When we booked we thought we were in the main building so were disappointed in having to run through heavy downpours to go for breakfast and evening meals! Our room was big with a large bathroom and a hallway leading to it which had a leak and water was dripping on our head each time we passed - it was obvious that it had been leaking in several places in the past! Bathroom needs a lick of paint, no handle to close the bathroom window, shower curtain with missing hooks and hanging off one end BUT tiles, bath, loo etc all fine so let down by petty things which would not take much to sort. Bedroom decor very 80s and needs updating. Spa area good but lack of steam in the steam room on the two occasions i used it. Food on first night was okay but very cordon bleu so if you have a big appetite may not suit. Sunday evening meal of a roast dinner was nice. Staff were pleasant so all in all nice hotel but let down by rather shabby decor in room - conclusion is that 'deal customers' are put in the annexe but I suppose good value for what we paid. I should add that the problems were reported at Reception and the maintenance man was on the case ... I didn't notice any paint or brushes though!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent stay. The conclusion that "deal customers" are put in the annexe is not correct. We allocated rooms without prejudice. Every guests is as important to us regardless of their source of booking. Please accept our apologies, due to the inclement weather a slate was dislodged allowing water to access the roof space. I have discussed with Housekeeping the other issues highlighted and these have since been addressed. I do hope we have the opportunity to see you back at the hotel in the near future to enjoy more of our hospitality. regards Paul

"Lovely hotel..lovely location"

5
28/06/2016

Booked this for a Spa break away. Lovely hotel and lovely location..though the reception staff could be a little more friendly and helpful on arrival. We had booked a twin room which was made up as a double the housekeeping was charming and assured us it was no trouble to sort this out which she rapidly did and reverted it to a twin room even though she seemed to be very busy and was rushing around. The room was clean, well decorated and suited our needs and the bed very clean and comforable...the towels luxurious. The Spa is second to none and the Spa treatment very good even though it was done by only one member of staff she did not rush or push this along. The dining room is light and airy and the staff professional and pleasant. The food which was included in the 'package' was tasty ,well cooked and presented. There was plenty of choice on the menu. Breakfast the following morning was served in a different room and again there was adequate choice. There are lots of areas around the hotel to sit and relax if you need somewhere quiet the grounds are lovely...parking easy and definatly a place to visit to come away relaxed and refreshed.

"Nice break away from it all"

3
26/06/2016

The house and setting are marvellous. The staff are kind and helpful. The spa and pool are very well kitted out. But....the bed was awful, small and lumpy. Bathroom was very tired. Food at the restaurant was OK, but nothing to go out of your way for. Only ate there the first night for convenience. Oh and waiting 45 minutes for breakfast when it's just a full English.. Woops mean Welsh isnt really acceptable for a four star hotel. All in all a really lovely place and we enjoyed it, but at these prices you do expect things to be better.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Ken, many thanks for taking the time to review your stay. We conduct a regular audit of all of our mattresses and replace as required. Please accept our apologies if the mattress detracted from your experience. We record the times that each order was taken and then sent out during breakfast to ensure we serve breakfast in a timely manor , I have been unable to trace any checks that have longer than 19 minutes from point of order to service. Please don't hesitate to contact me [email protected] if you would like to discuss any aspect of your stay in more detail. regards paul

"Tranquil spot."

4
22/06/2016

Situated in a lovely tranquil and picturesque part of Wales, the staff were very friendly and warm, Lisa was exceptional in that she put her self out to be helpful and very informative about the area. Our only gripe would be that the chef here, has a tendency to overcook the meat from the evening menu. Other than that we had a very pleasant stay.

"Almost perfect..."

4
21/06/2016

We recently spent a week at this hotel, which is in a beautiful, quiet country location with views over open countryside. We had a lovely spacious room with a comfortable bed and ample tea, coffee etc. The pool was modern and clean, as were the sauna, steam room and jacuzzi . I had one spa treatment - a salt scrub - which was the best I have ever had. The only thing that stopped this hotel from being absolutely perfect was the food. What was offered was reasonably priced and tasty but somehow not the menu that we expected from a country house hotel. At breakfast, there was lots of choice of good, tasty food but again, the menu did not quite match our expectations. As an example, the fresh fruit salad on offer every day was mainly one fruit such as apple, watermelon or pineapple with an occasional slice of star fruit. The service was excellent throughout the week and we would certainly come again and highly recommend the hotel, although we ate out most nights.

"Terrible....... but the weather was nice!!"

2
19/06/2016

Spent the afternoon and evening here as a treat for my wife. Paid extra for a superior double room only to find the double is actually TWO twin beds pushed together, not what I would expect. Also old water in the kettle...again BASIC stuff!! What really did ruin the day for me....and as petty as this sounds, I could NOT get an Iron and ironing board sent to my room as there were not enough in the hotel, waited over an hour and gave up in the end. Spoke to reception again to be told "We only have so many" hows about when you claim to be 4 star...and I spend £280 on a night away you use that money to buy a few irons. Ive stayed in doss holes that at least have enough irons!! Not even asked when we left if the stay was enjoyable or if there were any problems. Overall VERY disappointing night. Spa was nice though as was the weather. If your thinking of staying......spend your money elsewhere.

"Secluded Hotel & Spa"

5
18/06/2016

The Hotel is located in Pembrokeshire convenient to exploring the Pembroke coast and the cities of Pembroke, Tenby and Lamphey. A grand Hotel, Restaurant and Spa all in one location. Attentive staff, large rooms with modern conveniences and very reasonably priced. It offers the best of Best Western's amenities. They serve breakfast, lunch and dinner and also offer room service. The hotel is just off the beaten path, so it is secluded, quiet (other than the braying of some lambs in a distant field), but very peaceful.

"Spa day"

4
16/06/2016

Fantastic spa staff. Had a lovely neck, shoulder and back massage. All spa facilities were clean. We also indulged in a delicious 2 course lunch with a cheeky glass of prosecco. Will definitely be returning as myself and my friends are local to the area.

"A fine building with a hidden treasure next door"

4
15/06/2016

The hotel was a fine building, well appointed and in an excellent location for exploring the southern Pembroke coast. It is situated next to the Bishops palace, a building which dates back to the 13th century which is a hidden jewel. We drove past it at least half a dozen times before we saw it even though we knew of it's existence. The hotels internal appearance was pleasant enough and the bedroom clean and well furnished when we arrived.However, the room cleaning on subsequent days was poor. The bed was made and the tea/coffee tray replenished but that was all. After three nights the bathroom was looking very scruffy. We had dinner the first night but it was nothing special.we found much better meals at local hostelries and better value for money. The breakfast was very good with an excellent menu and well cooked food. It is a nice hotel which seems to lack effective management and staff training.

"The Spa experience was great, the staff briliant but the afternoon tea was awful"

4
13/06/2016

We had a travel zoo voucher. The Spa staff were delightful and we had a 55 minute Swedish massage each and included in the price was an afternoon tea with a glass of presecco. I realised after I got home that there was no presecco but also realised that they hadn't asked for the £5 extra fee due for a Saturday, so to be fair I suppose one wiped the other one out. The white bread on the sandwiches was nothing special, your average every day sliced white bread. The bara brith was dry and bland, the welshcakes were quite hard and the sandwiches (I am a vegetarian) and had told them previously when booking and it was the usual vege choice of cheese and tomato and egg mayo. Surely they could have had something more exciting? Also the peppermint tea was twinings cheapest - not their more expensive range and there was only one tea bag in a pot for two people. The jam and cream was okay but the scone was cold, hard and not that fresh and definitely not baked on the premises. It was "bought in". Also the photo shown on the website shows a lovely selection of cakes......those cakes were definitely not available that day. Such a shame as the appearance of the hotel is wonderful and the Spa staff as Ive said were very friendly and professional and the massage was one of the best we've had. So please look into how you can improve on the afternoon tea.....no excuses as really its so important to provide good quality food and beverages. Many thanks to the Spa staff. The grounds ofthe hotel are absolutely beautiful and tranquil. I have emailed the hotel to say about the afternoon but not heard from them as yet. 13.6.16

" Very well run hotel "

4
12/06/2016

Had a one night stay here with my girlfriend the hotel was everything I expected it to be the room was spacious and well equipped. My girlfriend thought the spa was very good and we had a very nice if a little expensive evening meal in the restaurant. Can't really fault the hotel but didn't blow me away.

"1 star service in 4 star hotel!!"

2
12/06/2016

Booked our weeks stay online. The photos made the hotel look appealing and luxurious. Or so we thought !!! On arrival the receptionist was efficient and polite. The room was a good size, the bathroom was clean. However the bed was lumpy and uncomfortable and the room was very hot during the night. As a result, very poor nights sleep. We had dinner in the hotel on our first night; the food was over priced and not typical of a 4 star hotel. Very disappointing, we didn't eat there again during our stay. We had breakfast every day and in the week that we were there the same dead flies joined us on the window ledge by our table !!! Disgusting. The tables outside never seemed to be wiped down, they were sticky and dirty with full ashtrays. Why? A 4 star hotel should be immaculate. This wouldn't happen abroad !! Apart from a couple of receptionists, the staff seemed uninterested in the guests and obviously uninterested in the hotel. No pride in their jobs. On our departure we were not asked if we'd enjoyed our stay, if everything had been ok or told to have a safe journey home !! We were just given the bill. We would definitely not recommend this hotel and we would not return.

"Great 2 night stay"

4
11/06/2016

On arrival we thought how impressive the main hotel was, we stayed in a groundfloor room adjacent to the main building, requested by us as their is no lift in the main building, nice and peaceful, bed a little small, and room a bit dated, but everything in there that we needed. Dinner was fab on both evenings, all home cooked I thought reasonably priced, special mention to the steak pie...it was top notch, service very friendly and efficient, each morning breakfast was good. The spa was superb, modern, clean etc, the patio area outside lovely for pre dinner drinks in the sunshine. I would certainly book this hotel again Pembrokeshire is a beautiful place to holiday.

"Hotel with adjoining Palace"

4
09/06/2016

When we arrived in Lamphey and saw the hotel across the fields it was so impressive we couldn't believe that it was actually where we would be staying. The hotel must be unique in having the added bonus of the remains of the Bishop's Palace at the end of the drive and I would recommend all guests to view this well preserved heritage site. The twin room we had was spacious, comfortable and with a view of the apple trees on the lawn in full blossom. It was a pleasure to use the leisure centre with its beautiful swimming pool, sauna and spa pool. The location of the Lamphey Court is ideal for anyone who wants to explore the Pembroke Coast. In our short break we visited Tenby and Caldey Island, took a boat trip to Skomer with its fantastic views of puffins and spent a day walking at Stackpole with its stunning cliffs, secluded sandy beaches and abundant wildlife.

"Regal and majestic..."

5
09/06/2016

To Lauren at the front desk to Lisa in the bar and our food server, Beth -- thank you for the fabulous stay! Pros: Gorgeous views, relaxing atmosphere Fine dining sizeable rooms nice linens, toiletries and comfortable beds Cons: Furniture a bit shabby in need of updating NO ELEVATOR no safe in room no hairdryer in room The service, location and history of this place trump the small negatives which can easily be overlooked. Enjoy your stay as we did too.

"High Tea"

4
08/06/2016

We visited Lamphey Court for afternoon tea in a family group, mum, dad, grand parents and grown up grand children. The set menu tea was really nice, with a selection of sandwiches, cakes and scones. The young waitress who looked after us was very attentive and extremely pleasant. We took our tea in the conservatory dining room which was a bit of a mistake. The room was very hot and has poor ventilation, plus it is a bit lacking in atmosphere. Overall though, a very nice way to spend an afternoon.

"Weekend break"

4
06/06/2016

Just come home from a lovely weekend stay . We stayed on a secret escapes deal for 3 nights and chose this hotel for its location, close to Tenby and other nice beaches. Our room 15 was on the second floor at the end of the corridor so nice and quiet. There was a wedding during our stay but this didn't bother us too much , the music kept us awake until midnight but then it all went quiet. Food was very nice , we had dinner in the hotel 2 nights which we enjoyed (compliments to the chef) the cheesecake was really nice! Breakfast was also very nice, would like to thank Di who looked after us very well even making our toast on our last morning as it wasn't so busy! She went out of her way to have a chat with us making sure we had everything we needed. Most of the staff were friendly, not sure why the young lad in the bar said he couldn't make me a pimms ! We didn't make use of the spa as the weather was so nice but it did look very popular. Would stay again when visiting Wales . Thank you.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent visit to the hotel, Your business is very important to us and we value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and allow us to treat you to a Pimm's. regards Paul

"Hotel stay"

5
04/06/2016

A good hotel and very friendly and helpful staff. Good meal at a reasonable price. Good spa and other facilities. Excellent breakfast and staff were very polite and helpful. Good parking area and the room was good.

"Very pet friendly"

5
02/06/2016

We booked this hotel believing it to be pet friendly. The booking was really easy. The room given was in the ground floor and of a suitable size for us and our dog. The staff were very comfortable around dogs, including giving walks to go on nearby. The grounds were excellent for exercising dogs, with the ruins of the palace adjoining made perfect walking routes. The nearby beaches were dog friendly. Thoroughly recommended for dog holidays with their families. The spa and pool are fantastic for dog carers.

"Spa is the highlight!"

3
02/06/2016

- The spa staff were amazing, very friendly and helpful. The spa facilities are great really modern and clean. Lovely sun beds and tables outside to sit outside when the weather is nice. There are certain times when children can go in the pools, it can get very loud and busy during then so we stayed away! -Setting is beautiful and close to good beaches and shops, the views are stunning. - The reception staff were quite rude and not very helpful at all. Some of the waitresses were pleasant but there was no warmth or real interest from them. - Breakfast staff were very rude and unhelpful, breakfast on the whole was very disorganised and we were told by one member of staff 'hopefully it won't be too long but everyone has decided to come at once again so there isn't much we can do about that' - There was no prompts or discussions about allergies - my boyfriend is allergic to nuts and there was no mention of any on the menu - he was then given ice cream with nuts in (luckily I tested it first) when we asked the waitresses what it was she didn't know. - The rooms are average, our views weren't great. Some of the plugs didn't work in the room but the bed was very comfy. - Cleaning staff were lovely and really friendly.

"STILL EXCELLENT"

5
01/06/2016

Last stayed in 2014, and it is still excellent; good food good service comfortable rooms, everything works. Staff are polite, helpful and informative and have time for you. Restaurant are helpful and obliging. I 100% recommend this HOTEL and wonderful leisure facilities.

"Not blown away"

3
30/05/2016

Booked here as we wanted a one night spa hotel reasonably near Barafundle beach. It was fine but in hindsight very expensive for what you get (£160 for a superior double). The room was pretty dated but a nice size. The spa was modern and had all the main facilities you would want. We didn't eat dinner here as we had read bad reviews on here (so ate at the Stackpole inn which was stunning). However we did have breakfast. We ordered and waited about half hour before the waitress asked if our food had arrived yet. It finally arrived after an apology being told it had been "misplaced". Wouldn't go back. You can get much nicer B+B's in the area for under £100 if your willing to sacrifice the spa option. If your in the area though be sure to spend half hour visiting the Lamphey Bishops Palace ruins next door.

"lovely 2 day break"

5
28/05/2016

My Husband booked this hotel for my Birthday treat. We were not disappointed, the staff were friendly, the food was beautiful, the Welsh breakfast was fab. The swimming pool area was good including a steam room, sauna, and Jacuzzi. The only downside for us was the bed was hard, but this is a personal choice

"Spa day"

4
27/05/2016

Nice hotel set in lovely grounds. Decided to have a spa day over easter on a rainy day. The facilities were ok nice size pool overlooking the grounds, steam room, sauna and jacuuzi. We paid approx £80 each for a spa day including treatment and lunch. The food was absolutely delicious, very tasty and generous portions. We had main and desert. I was kept waiting a while for my treatment whilst my fiance was taken 15 mins before me. It was however very good (deep tissue back and shoulder massage) and i was gutted i couldnt go back as we were only in wales for a long weekend. The only thing that spoilt it was the fact that anyone was allowed in the pool area at any time, so later on it got crowded with kids. I think if spa days are being sold they should be closed to others as it just spoilt the end of our relaxing day. Overall nice place and id definitely go again!

"Wonderful Spa DAy"

5
24/05/2016

I booked myself, mum & auntie in for the 'Tea Time, Me Time' Spa Day to celebrate her 70th and we couldn't be more pleased. The Grounds were wonderful & the Spa luxurious. Couldn't fault the day and it was well worth the money. The Beauty Therapists, Gemma & Rachel, were very friendly. Both my Mum & Auntie felt 10 years younger after their treatments! We had a few drinks in the Hotel bar and that was very good. A special mention should be made for Nina, the Spa Receptionist. Nothing was too much trouble; she went back & for the hotel bar for us several times during our day and was always friendly & professional to everyone there. I would highly recommend treating yourself to a day there. We all came away relaxed and

"Spa review "

5
23/05/2016

I joined the spa/gym membership this month and I can't believe I haven't done it sooner!!!!! The gym is well equipped and not too crowded, with a delightful luxurious spa for agrees! I love everything about it, the pool, the sauna, the steam room and the loungers on pool side. I have a had a lovely relaxing massage since I have been a member. I haven't stayed in the hotel but I highly recommend the spa! Mel

"Gem in the countryside"

4
21/05/2016

I have stayed here many times. The staff are always friendly and helpful. The pool is big and ideal for a couple of laps. Dinner in the restaurant is not fast food. It's tasty, fresh well prepared and made to order. No frozen dinners here. Breakfast continues this trend. Rooms are classic, spacious, comfortable and well fitted in a characterful impressive building. There's a reason why I've been back.

"lamphey court"

5
18/05/2016

Just had a one night stay with husband and my elderly mum. Got there and the room was on the second floor which was no good as there was no lift. They soon changed us to a ground floor. Staff are very helpful. The hotel is very nice in a lovely setting. The restaurant is very nice food expensive and not a great choice if you went with children. The hotel is in the middle of no where and is an ideal base. Good for people who like to walk.

"Long weekend "

4
15/05/2016

Nice location spa lovely room was nice and clean good that we had was good great location to travel to the beaches and Pembroke not far away lively good places there to you can get towels also at the spa reception for your swimming kids go in at certain times but we made the most of being in the pool in morning then back in the afternoon for a swim very relaxing

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent visit to the hotel. The local beaches really are amazing especially with the good weather we have had lately. I do hope we will see you back at the hotel soon. regards paul

"Good hotel - great spa"

5
14/05/2016

Wales has some great spa hotels and this has one of the best spas. We have just had a very enjoyable 'bargain break' at this very good hotel in the Pembrokeshire National Park. Our 3 day break included dinner on the first night - this was good and served in their conservatory restaurant. All the staff were very helpful. The hotel has its own grounds and is near some very interesting attractions, in addition to the heritage coastline and walks. We used the spa and had a very thorough massage. The facilities were first rate and we spent two sunny afternoons on the adjoining patio enjoying afternoon teas with views over the fields to the village church. The hotel has a very comfortable 'country house' feel. The staff looked a little stretched, at times, but always had time for us. We have booked to return, this August, on one of their 'Bespoke' packages.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay. I do hope I have the opportunity to meet you on your return in august to thank you in person for your valued custom. We are currently reviewing our afternoon tea offering and looking at exciting additions to make it even more enjoyable for your return visit. regards paul

"Lovely hotel in a great location"

5
14/05/2016

I stay in Best Westerns whenever I can, there arn't that many in Wales so I was lucky that the Lamphey Court was near to where I needed to be. Set back from the road along a private drive which had a wonderful scent of wild garlic in May, the hotel is in a very quiet and peaceful setting. It is within easy reach of either Tenby or Pembroke with their good roads reaching further out. My room was well apointed, clean and quiet. A bottle of mineral water every day was a nice touch. If I was to be exceptionally critical I would say the matress was a bit lumpy and in need of changing and the headroom in the shower meant I couldn't stand up straight (I'm only 5ft 9in). It wouldn't be something that I would complain about, but may be worth checking if you are a giant. Staff were helpful and friendly, available but not intrusive. Breakfast was good, served quickly and in a spacious well laid out room. Overall, a nice older style hotel that would suit the more mature traveller who appreciates traditional quality in this ever changing modern world.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to share your recent experience. I have passed on your comments to the housekeeping team who will review the mattress during their next audit. I do hope we have the opportunity to welcome you back to the hotel in the near future. regards paul

"Beautiful Location - Great Place to Relax."

4
13/05/2016

We stayed here over a three day break and asked for a quiet room. We were given a small studio flat that suited our needs - it was quiet and the room was somewhat dark which helped us to sleep well. The food was excellent and the staff most pleasant especially the waitresses. You really felt that they went out f their way to please. The view from our room and also towards the village across the fields was excellent. What we both enjoyed was the sound of the dawn and evening choruses when blackbirds and chaffinches were at their best. We could have had an upgrade and it's always best to enquire by phone with the hotel before arrival. But where we were, a little away from the main building and having a place to park very near the flat was a plus point. If anything, the pool could have been a little warmer and the jacuzzi a little stronger in the water flow. That said the Lamphey Court is a lovely place for a midweek stay (gets a little more busy at the weekends with the occasional function) and is perfectly positioned for exploring Pembrokeshire's coast and hinterland. Best time is May between the Bank Holidays and possibly early September.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your kind comments in your review. I have shared your praise amongst the team. I do hope when you are back in the area you choose to stay with us again. The pool is carefully monitored and the temperature is maintained at approx. 29.1 degrees. regards Paul

"great place to unwind"

5
12/05/2016

from the time we arrived and right through our stay, everything was done to help us enjoy our stay. Lovely places to explore nearby, and the facilities were superb. Staff could not be more friendly and helpful, and everyone made sure that we had a great experience. We will be back for a third visit very soon.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your recent review of your time at the hotel, I have passed on your comments to the team during our last meeting. I hope its not long until your third visit and look forward to meeting you in person and thanking you for your valued custom. regards paul

"Nice food ,nice staff nice spa,not so nice room"

2
11/05/2016

If you are booking make sure you are not getting one of their studios, the first one we were put in was next to the kitchen extractor and the water tank that served the kitchen was above the bedroom so we asked to be moved. The second studion was a little better, it had a large kitchen area but a small lounge area which appeared to have been fitted with whatever left over furniture they had to hand, only one lounge chair, I mentioned this to the manager and she offerred to change the room again. We were only staying 2 nights so we didint bother. However the overall experience was dissapointing because of this, on the plus side the Spa is very good

"Comfortable quiet hotel"

5
09/05/2016

Lovely hotel, very quiet, very helpful staff. Nice swimming pool. Rooms very comfortable, with tea and coffee making facilities, bottled water and biscuits. No lifts to upper floor rooms. Easy reach of some nice beaches and Tenby Well worth a visit

"Very poor meal"

1
08/05/2016

I had not visited this hotel for many years and it will be many more before I return. The occasion was an invitatation from an organisation who were holding a dinner there. I understand the meal cost was £25 per person, it certainly was not worth that. The ham hock starter was small, bulked out with lots of toast. For Main I had the chicken dish, which came with a smallish portion of overdone sauté potatoes. When one of the hosts asked about veg, the waitress came back with a message from the kitchen " they are contained in the chicken", mine must have been microscopic. Another guest was told they had forgotten to do veg. Not impressed will not be back.

"The restaurant is opne on Sunday evenings"

5
07/05/2016

It is very difficult to find anywhere to eat in this area on Sundays. Made more difficult by the lack of wifi or mobile coverage in this part of Wales. This place was a great find. The staff could not have been more welcoming and the food was quite excellent.

"Hidden gem"

4
06/05/2016

Great location. Very helpful staff. Room had a super view. We had a lovely dinner in the very restful dining room, only downsides were: breakfast on the second day, which was unpleasant - which was surprising after the good breakfast the day before - plus, the room wasn't 'turned' properly after the first night. I would certainly return as the positives certainly outweigh the negatives (just have to check which chef is on breakfast duty!)

"Disappointed "

3
05/05/2016

Booked as a mini break on Secret Escapes. Glad I didn't pay full price. Room was clean but really dated and tired looking. Dinner in the restaurant was a disappointing experience. We waited ages for two simple meals and eventually had to ask how much longer we had to wait. Other diners were served both starters and main courses before us despite having ordered after us. The food when it arrived was not the quality I would have expected for the price. The cheeseboard was served without knives or plates and we had to ask for them. Staff were helpful enough but I would suggest some serious training.

"Really enjoyable experience "

5
02/05/2016

Had the Bank holiday three day weekend trip there , lovely room and lovely very helpful staff nothing was to much trouble , even to the fact that one member of staff got a local paper and showed us places to go offered to book restaurants for us and asked every time we saw her if we were having a good time and could she help us in anyway couldn't of asked for more

"Shame about the food"

4
02/05/2016

We have just had a 2 night stay at Lamphey Court for our wedding anniversary. Overall we enjoyed our stay. The hotel, it's setting and the spa facilities were all very good and it is well situated for days out to local coastal attractions etc. The gym is well equipped, with both a cardio / multigym room and a free weights room. The pool is also a decent size. We had a superior room that was a good size, nicely decorated with a huge comfy bed. The only downside for us was the variable quality of the food in the evening. In particular we had an expensive but poorly cooked steak on our first night and we saw another couple both return their steaks on our second night so perhaps not the chef's forte. Breakfast was much better. This hotel and it's facilities have the potential to be excellent, the chef just need to learn how to cook a decent steak.

"A lovely place to stay"

5
01/05/2016

We have just got back from a mini break at the Lamphey Court Hotel. Must say reviews before we visited were mixed. However, our experience was all good. We were in Room 7 on the first floor which looked out onto fields. The room was good and clean. The food was good and the staff were very pleasant. There are gorgeous beaches within a short drive and we ventured as far as St David's and Fishguard. Nothing to complain about at all.

"Beautiful, serene place"

5
30/04/2016

Came here as part of a spa package with my mum. Couldn't have asked for better service. Everyone was very welcoming and reception gave very useful advice about the area. It's set in a beautiful spot and feels like your on a retreat. The spa facilities are good and Kay, the beauty therapist, did a great massage and really helped ease tension in the back and shoulders. The food was incredible but the portion sizes need to be looked at as too big. Otherwise the food was of high quality standard. I would definitely come here again.

"Good, nice staff but the restaurant could be better"

3
29/04/2016

Small restaurant, not particularly comfortable or spacious. Made up for with lovely surroundings, helpful staff and rooms that are comfortable. Would stay again but make sure you book a time at the restaurant. We went down at 7:30 and they couldn't seat us for another hour. I suggest getting some food nearby instead as the menu is pricey. The full Welsh Breakfast was missing a few items (e.g. beans and tomato). Apart from that, reception were very helpful and the studio room we booked was very spacious.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent stay with us. 7.30 is always the most popular requested time for guests looking to book for dinner. We advise guest to book early to avoid disappointment. We offer a variety of main dishes ranging in price from £11 upwards. Please accept my apologies if we missed the tomato and beans form your breakfast, these are always in plentiful supply. regards Paul

"Really nice business hotel"

5
26/04/2016

I visited the Lamphey Court Hotel during a business trip. This hotel has everything you need when you are travelling for business purpose: Nice and clean rooms, high-speed wifi connection, good breakfast, restaurant and possibilities for exercise.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking time to review your recent visit to the hotel. We do hope to be able to welcome you back to the hotel in the near future. regards paul

"Could have been great"

3
26/04/2016

Unfortunately we did not have the best experience, we booked this hotel because of its swimming pool facilities and were not able to use it. children can not use the swimming pool after 6 which it did not specify on the web site . So our children where VERY disappointed. Also there is a £5 per person charge for room service that worked out costly for a family of 4, as our 4 year old is Autistic and struggles with dinning out, we couldn't really use the restaurant so room service or bring our own food were our only options. The room its self was spacious however tired and a bit dirty.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent visit to the hotel. Please contact me [email protected] to allow me to discuss this in person with you. regards paul

"Could have been better"

3
23/04/2016

we went here for a spa day which included afternoon tea, first impression was the setting was beautiful, we we received a very welcoming greeting at the hotel reception and were then pointed in the direction of the spa, again the receptionist was lovely, we were shown to the changing rooms where we left our bags in the lockers and then went to have our prebooked treatments. The treatment itself (full body massage) was amazing very relaxing, the room however was not warm enough, so you felt cold when you came off the bed ready to get dressed, we then went to use the facilities, the pool was again a bit on the cool side as was the surrounding area, which was disappointed as you want to feel relaxed and not chilly when walking around, the Jacuzzi etc were lovely though. Then for afternoon tea, we had to go back into the main hotel, we were asked to take a seat in the lounge area, after five mins were shown the the conservatory and were served immediately with a pot of tea after being asked what we preferred tea or coffee, we were told out afternoon tea would not be long, half an hour later this arrived, I don't know if it was because we were hungry but this seemed a long wait, we were the only people in the room at this time. The afternoon tea itself was ok, the sandwiches were made from lovely fresh bread, we then had puffs of profitero rolls without the chocolate, welsh cakes (which were not great, hard and seemed to have come out of a packet), we did have a warm scone and were given some ham and cream to go with them, we also requested a second pot of tea as it had gone cold. All in all it was good value at £49, but with a few improvements it could be great, just to also add the robes we were given to put on after our massage looked a bit grubby like they had seen better days which was not great. Would I go back, yes I think so based on the setting alone

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to comment on your recent spa day. I have passed your comments onto the team that looked after you. We regularly check the temperature of the pool and it is always approx 29.2degrees. Our records don't highlight any varying temperature differences. We are constantly replenishing our stock of robes to ensure that we do not issue "grubby" robes, however it would appear that the team failed on this occasion to remove them. I do hope you return to enjoy the facilities again in the near future, why not follow us on social media to keep up to date on any Spa days that we are offering. regards Paul

"Dream wedding xxx"

5
18/04/2016

Beautiful location Firstly may I thank the following Paul manager for putting up with my demands Carley for taking the brunt of my demands..... Lisa reception .....warm and welcoming Jade your very pleasant keep smiling Diane ,& breakfast troupe kept us Fed and watered.... Housekeeping well done rooms clean x Chef and waiting staff you were amazing at the wedding feast This hotel is located in a area of outstanding beauty and the above mentioned staff made it a wonderful day to cherish memories xxx will recommend this hotel watch out we will be back xxx

"Great three day stay"

4
14/04/2016

Just returned from a three night stay with my husband. Reception staff very helpful and welcoming provided us immediately with an information newspaper for the area. Room (12) was very good though our only complaint was the bed was a double ( we are not small people) this room was large enough for a king or twin linked bed.To be fair the staff did try to find us an upgraded room but they had all been reserved . We ate in the restaurant first night as it was part of the deal we had booked. Service a little slow to start with but soon picked up. The food was delicious one of the best ham host terrines I have tasted. Main course was excellent the steak was cooked to perfection as was the duck. Good wine selection. Breakfast was excellent with a good choice of cooked dishes. The spa was excellent, again staff helpful and friendly. All in all we would stay here again but would upgrade to a King size bed room

"Dissapointing "

1
13/04/2016

Lovely location but sadly the service was hugely dissapointing. Thankfully me and my girlfriend only visited for afternoon tea, I just hope their guests are catered for more adequately. Despite its flaws the Welsh cakes were delicious and the dead fly on the window sill was more than hospitable.

"2 night stay with children"

3
11/04/2016

The staff lack basic customer service skills such as greeting guests when they arrive for breakfast, asking if everything is ok with their food etc. We had breakfast without any communication or acknowledgement from the staff. The first day we had to order breakfast from a menu, the next day it was a buffet served in a different location with no explanation as to why it was different and that we should help ourselves and they did not ask us if we wanted anything else such as a poached egg etc. Hotel suite was nice with separate room for the children. However I wouldn't call this hotel child friendly as they restrict the times that children can swim and there was no hot chocolate!

"Bar Snack Only"

1
06/04/2016

The staff were dreary and did not seem terribly helpful. Everything seemed to take them an awfully long time to do. We waited ages to see a menu, and then ages to get drinks. This continued and it was a long time before we were able to order our food and, as expected, it was then a long time before our food arrived. In fairness the food was good when it eventually arrived. The fact that the windows were being cleaned (badly!) throughout our meal made the experience even worse. I would not recommend this venue to anybody for bar snacks!

"Do not stay here"

2
03/04/2016

Lovely exterior to hotel and we had a two aspect superior double room which was very nice, clean and the Spa and pool was great. that is where the good ends. The staff seemed very inept, all covering the same roles and not very well. At dinner ordered a bottle of wine, waited, asked again, still nothing. Went to the bar ourselves to be told they did not have the bottle we ordered !!!!!!!! We said would have another for the same price, which they did do but this is some twenty minutes after ordering !!! The buffet breakfast service, knowone greeted you on arrival or even acknowledged you, for a four star hotel the breakfast was just ok, not topped up very well and the staff did not seem to have a particular role and the tables went for an age not cleared after guests had finished !!!! During our stay the fire alarm went off at 0010 [there was a fire in the [unjoined]Spa]. At no time the following morning was this acknowledged or a courtious apology made even at check out which is in my opinion appalling customer service !! You expect a much better service in a Four star hotel, I have had much better in lesser !!!

"Disappointing"

3
31/03/2016

Arrived for a pre booked afternoon tea. Was shown to our table. Tea was served quickly, however, the rest took about 15 minutes. Very disappointing indeed. The bread used for the finger sandwiches was dry and very cheap mass produced bread! I think the reason it took so long was because the staff may have had to visit the local shop for the cake elements, - only cream served with the scone - had to ask for jam, had to go to reception to ask for it, then had to wait 10 mins for it to arrive , it was then served to the wrong table, so had to wait another 5 mins! Only seemed to be one girl waitressing etc!! Shame as The hotel, is in a beautiful setting and its heyday must have been wonderful. It could do with a bit of sprucing up now. Best western, you need to raise your game, your only as good as your last meal, etc. Will not be able to recommend the cream tea, I'm afraid.

"Sunday Lunch"

2
28/03/2016

Disappointing I'm afraid Service was slow and lazy and the staff were miserable ... It was obvious that none of them wanted to be there !! ... Not one smile between them all !!! Food however was OK however main was very salty (In particular the gravy) Don't think we will be returning in a hurry

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking time to review your lunch experience. I am surprised by your comments on the staff as you can see form several other reviews including the one below your they can praise the staff highly enough for their warm welcome. regards paul

"Amazing staff!"

5
27/03/2016

This hotel is a real gem. The decor was beautiful and the grounds were immaculate. The superior room was spacious and clean. We ate in the restaurant and were really pleased with our meals. The wine choices were great too. The best part of our stay was the welcome we received from the staff. They were all genuinely warm, friendly and just couldn't do enough for us. However, Jade seemed to be the exception to this and appeared to have rolled in after a night out. Her attitude left a lot to be desired but this was isolated and the other staff members more than made up for it. Will definitely be returning.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent visit to BEST WESTERN Lamphey Court Hotel & Spa. I do hope we have the opportunity to welcome you back to the hotel in the near future so you can enjoy more of our hospitality. I am aware that the receptionist mentioned has been in work whilst suffering from a migraine and did not want to be letting the team down, in hindsight she should have perhaps called in sick to avoid this having a detrimental effect on your experience. Jade has had numerous comments giving excellent feedback on her friendly attitude and going the extra mile to accommodate guests requests. regards paul

"3rd time visit, still amazing!"

5
26/03/2016

Come here every year with my partner, this will be our 3rd visit and will be booking our 4th soon... this place still takes your breath away! We always have the well deserved "short & sweet package" which is great value for money. All the staff are very helpful and knowledgeable, especially the lady on the front reception desk, such a friendly, polite receptionist. Me and my partner had a back and neck massage, the lady who done this was brilliant, she was so good, can honestly say she was the best one out of all the 3 times we visited, unfortunately I cannot remember her name but again, very friendly, polite and knew what she was doing with regards to the back and neck massage. The meal we had in the night was stunning, we both had steak and chips and you can tell that the steak was of a very high quality and the chips are to die for! Breakfast in the morning is lovely, the bacon is the best I have ever tried, not greasy whatsoever, just pure quality and taste (I love my bacon!) and also the fact you help yourself to the breakfast is another plus point. The stay was amazing and I love this place! If I have to moan (I'm sorry for this!) there are 2 things which I list as purely constructive criticism, these didn't really bother us during our stay but I'll mention anyway. 1, We stayed (I think) studio 228 which unfortunately backs onto the rear exit of the kitchen, when all the staff finish their shift, they must be taking all the rubbish bags out or something and this was a little bit noisy, didn't last long but was enough to startle me when I was falling asleep. 2, Breakfast in the morning; as we entered the conservatory part, we were standing by the entrance for about a minute before we realised that we didn't have to be seated by a member of staff and just to choose a table by ourselves, would have been easier if someone was there or maybe a sign just to tell to self-serve. ................. Apart from that, still the best!

"very relaxing 3 day break"

5
25/03/2016

Friendly welcoming staff lovely staying in a beautiful country house Excellent food well prepared and presented in spite of taking a long time to come at dinner best food always takes longer!! so no problem good spa and pool Look forward to visiting for longer next time

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I hope we are able to welcome you back in the very near future for another relaxing break. regards paul

"Nice weekend break"

4
23/03/2016

An old building with period rooms to match and some lovely views of the local countryside, the room was clean and had a very comfortable bed, it was also nice and warm. There is a small bar with a comfortable seating area and a nice pint of beer. We had a fantastic evening meal and the breakfast was excellent, with friendly staff. The lady on checkout was a little curt with my wife while she was checking out, but to her credit she rang while we were on our way home to apologise and it was apparent that she was under some pressure as the whole hotel apparently decided to check out at the same time. Generally we had a good experience and would recommend it to others.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your review, I do hope we have the opportunity to welcome you back to the hotel so you can enjoy our hospitality again. Reception were a little pushed on the morning of your departure, hence the phone call to apologise for their curtness when checking out.. We pride our self on the friendly nature of all the staff. regards paul

"Wonderful Spa and fantastic treatments"

5
10/03/2016

Lamphey court hotel is a beautiful hotel and luckily has a beautiful spa, had a reflexology treatment at the Spa, Kaye the therapist was excellent and very professional, I really enjoyed the treatment and felt wonderful afterwards, The heated pool is lovely and the gym great, Jason the personal trainer is very helpful, as are all the lovely spa staff, especially Jasmine and Gemma and the elemis products are really beneficial, lovely treatment rooms with nice relaxing music Had my hair done and highlighted in the hair salon with Sarah, who did a fantastic job and took real care and got the results I was after, I would highly recommend and is very reasonably priced It's also a great place to stay and enjoy beautiful Pembrokeshire

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your kind comments in your review. I have passed on your review to the team in the hotel, who look forward to looking after you again on your next visit. regards paul

"Disappointed with the spa booking service"

2
10/03/2016

Previously visited this spa and had a wonderful time. Facilities are good and relaxing. However on leaving I noticed a special offer advertised on the notice board and suggested a day at the spa with my mum. We decided to go. Monday 7th March telephoned twice left messages, did not get a reply. Tuesday 8th March visited spa asked to book advertised spa day on board, receptionist was unaware of the advertisement, I showed her and also took a photo of the offer. The receptionist pencilled me in for my preferred day and I agreed to return home and telephone and pay over phone. Once home I phoned to be told that she would need to speak to the manager who was in a meeting about the advertised offer. I had no reply so telephoned back to find the manager had gone home! So day 3 of trying to book- 9th of March- the receptionist telephoned me to say the offer was now not available, I questioned the fact that it was advertised and she said she would ask again. The manager would not budge and would not allow me to book the advertised deal. I Am very disappointed by the service I received and also the fact it took 3 days to clarify that I couldn't book the advertised package. Needless to say i didn't book and would not like to experience the palaver of trying to book here again!

"Mother's Day Table of 7."

3
08/03/2016

We arrived a bit early and were asked to wait in the lounge. We waited for about 10 minutes and then shown to our table. We were given the menu to look at. The waitress came to take our order which she did but didn't ask if we wanted any drinks. I had to ask if we could order drinks. We had starters which were very nice. We were brought our main courses which looked very nice but we were not asked if we wanted mustard or mint sauce to go with our meal. I had to wait a good 5 minutes for a waiter to appear so i could ask him for sauces. The meat was very nice and the vegetables were cooked just right. We then ordered puddings . Myself and my Son could not eat all of the apple crumble as there was far too much ginger in it. My Daughter's chocolate brownie was not to her liking either. The waiter and waitresses were not very attentive and seemed to disappear out of the dining room when we had been served. We were not even asked if we would like coffee after.The only reason we came here was because the Giltar hotel in Tenby was fully booked 3 weeks before Mother's Day. We will have to remember to book earlier in future.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent lunch at the hotel. It is always disappointing to discover we did not meet guests expectations. Having spoken with the F&B team it would appear an oversight that you were not offered condiments to compliment your main course. I do hope we have the opportunity to provide you with lunch again in the future. We served numerous portions of crumble and brownie that day and received lovely comments about both. Please feel free to contact me [email protected] if you would like to discuss any aspect of your lunch in more detail. regards paul

"Two Night Break with Offpeakluxury"

5
06/03/2016

Travelled with our two pets and our accommodation was in a studio suite in annexe. Dogs are not allowed in the main hotel building but they were only left alone while we ate our meals. The suite was very suitable for pets being on ground floor and with excellent views over the extensive grounds. We found the food and service to our liking and can recommend the fish and chips....best cod I have had in years ! Staff welcoming and friendly so overall an enjoyable break - even the weather was kind.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
I have passed on your praise to the kitchen, We have numerous pet friendly rooms, however none are in the main hotel as they all benefit from having external front doors to allow our four legged friends easy access to the grounds. regards paul

"Spa visit (deal in travelzoo)"

4
05/03/2016

Really lovely dos day and the hotel is in a quiet location which was lovely. The massage treatment was good and staff very professional. We each had a Swedish massage, then had time by the pool and lunch. No complaints and excellent value. Only comment would be that the steam room was out of action which we did not know before we arrived.

"It was ok!!!"

2
04/03/2016

It was ok! Breakfast took forever and wasn't nice! This was our honeymoon night without the kids and we were disappointed! Food in the night wasn't very good either and our room was outdated! Travelled quite a way and we won't go back seems it cost us a £170. Was extremely disappointed!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent stay at our hotel. I would appreciate the opportunity to discuss your comments and have proved my contact details below On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01646672273 or [email protected] regards paul

"Relaxing Spar Break"

5
01/03/2016

My friend Jean and I have just returned from a spa break at the Lamphey Court hotel And we were made to feel so welcome from the moment we arrived. The reception staff were so helpful and attentive and the girls in the Spa were lovely. We did have a small problem whilst we were there but it was sorted out immediately by the Manager Mr Paul Graham. The room was spotlessly clean and the food was exceptional but most of all we will remember how we were made to feel special and valued customers and we are already planning a return trip we can't thank the everyone enough.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
It was a delight to meet you both during your recent visit. thank you for taking the time to review your stay and I look forward to welcoming you both back in June. regards paul

"Excellent"

4
29/02/2016

Having read some reviews were a bit apprenhsive on arriving at Lamphey Court. However, our room was clean and comfortable and the spa was well maintained. Evening menu and food has improved greatly since our last stay and was very enjoyable. The hotel has a very relaxing ambience and would not hesitate to return. One down side,please book any treatments before arriving as the spa gets very busy and we were unable to get any treatments during our stay this time.

"Tries hard but faded, jaded and a but grubby"

3
28/02/2016

Lamphey Court is a grand old house in a wonderful location. We've been coming here for over a decade and the sad truth is that nothing has changed in all of that time. It's true that the spa facility was rebuilt in 2011 following a fire - presumably funded by an insurance claim - but other than that, the hotel is firmly stuck in the 1980s and many of the fixtures and fittings in both the bedrooms and the common areas are faded, jaded and frankly a little bit grubby. A deep clean wouldn't go amiss but the reality is that Lamphey Court needs a couple of million spending on it. A new manager in 2015 looks to have implemented some cost cutting measures and the standard of the food in the restaurant has gone down hill. The owners are clearly sweating the asset. There are several other places in S Pembs and W Carms that can deliver so much more within the same price range. Not sure we'll come again unless some radical action is taken. P.S. Note to the manager. If you are short staffed on a Monday morning and you need the chef to serve breakfast to the tables, she'd look far more appealing in clean whites! The ones she was wearing were filthy!

"Great for a spa weekend away!"

5
28/02/2016

I had my first ever massage from Kay and she's definitely converted me to having more regular spa treatment. Staff here were very friendly and welcoming. Top class hotel and great spa. I will definitely be back soon.

"CELEBRATIONS!!!"

4
28/02/2016

My wife and I have just spent a lovely weekend at Lamphey. Firstly, the room (18) was clean, had a very comfortable bed and lovely views. Housekeeping was good and we had no problem with WiFi. We enjoyed breakfast and evening meals on both days. The staff, although under pressure worked well to cope (well done Jazz and co.). Booked in for spa treatments on the Saturday with Kay and both myself and my wife cannot complement her highly enough. Yes, the steam room is still closed,however,our only complaint is that robes and slippers were unavailable due to high demand. We will return.

"VERY DISAPPOINTING"

1
28/02/2016

The photo,s in the brochure portray the hotel to be something lovely. on arrival which was early, we were greeted lukewarmly, when we asked if we were able to get something to eat,{ lunchtime} was pointed in the direction of the conservertory, after waiting a while, no.one appeared so seated ourselves, poor service, no greeting had to ask for drinks. got to our room, disappointed, very outdated and worn. went down to dinner, again the same service, it seemed that we were an intruder, soup... same as lunchtime.. just a different name, with a bit of broccoli thrown in. breakfast poor, in fact our overall experience was a let down, and we could,nt wait to leave. the only one person who was helpful, was the desk clerk who came on at 3.00pm lessons need to be taken from him.wanted to check out .7.00am, but could,nt as she had only just come in had to wait 15 mins. would not stay here again or recommend.

"Great valentines break!!"

5
27/02/2016

We have visited Lamphey court spa previously for the 'Short and sweet' stay. The value for money is great and staff in all departments are always willing to do anything you want. The facilities are top notch even tho the steam room was out of service which was disappointing. Now the restaurant is what keeps me coming back! They treat you like royalty, literally can not do enough and credit to the chef he cooked the best ribeye steak I've EVER eaten. (I've ate a lot of steak, in a lot of different places) All in all great stay, great place and would recommend to all.

"Mediocre Birthday Break - Better in the Area"

3
24/02/2016

I am going to break this review down into three sections as my husband and I sampled both the spa and the restaurant while staying in the hotel, please see each section as appropriate. HOTEL: Paid for a deluxe double room, got a room with 2 twin mattresses underneath a double sheet. While technically a "double" bed, certainly did not feel deluxe. Room did not even have hot chocolate on the coffee tray. Window in our ground floor room faced restaurant and path to spa - little privacy to be found if you wanted to see daylight even if you left the sheer curtains closed (husband and I tested by having 1 person in restaurant, other in room). Dirty pillow with make-up on it left in wardrobe. I put it on the floor in the corner of the room, dirty side up so it could be seen by housekeeping and replaced (or at the very least have the pillowcase changed). This was apparently wishful thinking on my part. Television was freeview only. Wifi worked mostly well (some minor disconnection issues), no need to provide a real email address when it asks for one. Toiletries were not fully replaced when used, some had obviously been recycled (someone had peeled the label off of a vial of viscous white liquid so I had no idea what it was - I wasn't about to find out!). Bathroom had a bidet which was kind of neat and the tub was quite deep but the general decor felt tired and a bit shabby. There were black marks along the bottom of the tub where shoes have rubbed in the past that have not been cleaned or painted over and in some sections of the bathroom had peeling paint. Robes were not provided in the bathroom. Even the stationary in the back of the room binder had been written on ("England, UK" in capital letters, strange as the hotel is in Wales) so obviously nobody is replenishing those on a regular basis. We were supposed to receive a call on arrival to help us plan our spa treatments and this never happened. By the time we went to book spa treatments, everything was fully booked and we were only able to find a one-hour window thanks to someone else's cancellation. Surely if you're at a hotel and spa when you check in they should at least ask if they know it's going to be that busy? THE RESTAURANT: We had dinner in the restaurant the first night we stayed there: we always do this as we find it lets us know if we should bother with local restaurants. We both had starters which we enjoyed (I've uploaded a picture of the Caesar salad which was soggy but tasty nonetheless - the poached egg was perfect. Whatever else I say about the meals here, whoever is in charge of poaching eggs knows what they are doing.) The main courses were a COMPLETE let-down. As we arrived quite late we did not want to make a fuss by sending food back as the kitchen was closing. My husband ordered his steak rare (expecting red throughout) and he received a medium well steak (light pink in middle, brown on the edges). I ordered the pork belly which apparently was supposed to come with caramelised onions. What I instead received was pork belly with pickled red onions and sauce charcutière on top. There is a saying in kitchens about what you can expect the meat to be like if it comes out covered in sauce and this was no exception. The crackling was in fact a charred single piece from which no moisture provided by the sauce could redeem. I was able to peel it off and separate it from the dry but edible centre piece. The bottom of the pork belly was equally tough and overcooked. While we were asked if the meal was all right as the kitchen was about to close we couldn't be bothered to have them correct what was essentially a complete fiasco - we simply chose to eat elsewhere for every other night. Breakfast was a chaotic and rushed affair, it seemed to be every man for himself in terms of seating and service. I was asked extremely uncomfortable questions by my server - who was a complete stranger - regarding whether or not I had children and told to "start before it's too late". All I wanted was breakfast, not family planning guidance! It made me so uncomfortable I did not go down for breakfast for the next two days despite having paid for it. My husband stated that the other days were even more rushed than the first and that seating was hard to come by. The good news is that breakfast is served until comparably late (10am if I'm not mistaken), which is nice if you want a lie-in. THE SPA: this is the ONLY reason I'm giving this hotel a three star rating. Both my husband and I had the hot rock massage and it was heavenly. I have some neck and back pain usually and the massage has actually helped to the point as I write this review days later it still feels better. Our spa therapist was professional, polite and informative and it was easily the highlight of our stay at the hotel. Again, they book up VERY early so plan well in advance. I strongly suggest getting the hour treatment as the half hour was lovely (we split the one hour window that we managed to snag) but we both felt like we wanted a longer massage. Arrive in good time as you will have to fill out a health questionnaire. Children are only allowed in the pool during certain hours so if that makes a difference for you, take that into account. Overall, the likelihood of us staying at this hotel again or eating at the restaurant are slim to none. You cannot go a mile in any direction in that part of the country without finding a spa hotel and the experience just wasn't good enough to justify the kind of money we spent there (and were willing to spend but didn't - they missed out in several dinners and spa treatments). We might book a treatment with the spa therapist but given that Lamphey isn't exactly central and we could try an on site experience elsewhere it isn't a big enough draw to come back solely for that.

"Attention to detail"

3
19/02/2016

We booked the hotel because the photo's on the website were good and the price was reasonable. When you approach it looks like a nice hotel. However, all is not what it seems. We were in a family suite which is away from the main buildings. The rooms were OK and warm. The problem was the musty smell, which reminded me of an old peoples home! This did not go away throughout our stay. The childrens Beds were comfortable but our (double) bed was not so it was not a good sllep. Decor was OK but could do with a spruce up. A major c#ck up for me was in the bathroom. I went to have a shave and realised that there was no mirror above the sink! It was on the wall behind me so I had to use a towel as a bib to stop the water dropping on the floor every time I turned around! What was all that about? The main building. The staff were friendly and attentive so no problems there. However, the decor was a little dated and tatty. It needs a good clean and spruce up and brought into the 21st Century! The spa area was actually quite good and modern. The pool was warm and clean. NOTE: The steam room is still out of order at mid-february!! Food: We had breakfast on 2 days. The food was not good I'm afraid. We had the cooked breakfast on the first day. This was cold, rubbery and bland and fairly inedible. However, on day 2 we had the eggs benedict and lava bread with bacon. These were very nice so well done there! The plus: The lady (Diane) who served us was very nice and chatty. We felt a little cheated after our stay. It was not what was decribed on the tin. Not the best hotel we have been in, but not the worst either.

"Lovely place and setting"

4
19/02/2016

A Bit disappointed on first impressions because it a grand house but very dated. Nice large very clean bedroom with beautiful views. Frustrating wifi signal. Evening meal I would say very good apart from my fish was burnt and our braed was solid. Welsh breakfast fantastic with very friendly staff with Diane entertaining through out. Spa facilities were enjoyable with friendly staff, infact all staff were welcoming. We will be returning.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
I look forward to meeting with you on your next visit to apologise for not exceeding your expectations. We strive to meet if not exceed all guests expectations, the wifi is all in working order, however we will be reviewing the login procedure to ensure that all guests can access the internet with ease. regards Paul

"spa"

1
18/02/2016

Having been a member for the last 12 months I have watched the spa get slowly but surely worse , todays visit has tipped me over the edge , they are clearly under staffed , although the staff try their best they are understaffed. This week has seen the spa completely lacking any staff for the 2 hour period both Tuesday and Wednesday evening, leaving a swimming pool completely unattended , surely this is not even legal. The pool side was filthy with dirty towels everywhere, the steam room has been out of order for almost a month now , tonight the steam room is still not working , the hot tub is out of order and the sauna had to be closed because of the smell of urine. This evening whilst I was leaving the poolside 3 other people came and about turned and left .

26tonyl, Owner at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for your comments regarding the Spa Firstly I would like to apologize for any shortcomings & I can understand your frustration when more than one piece of equipment is unservicable The steam room has been out of service for some time whilst we having been waiting for a delivery of replacement tiles from Italy this was our control but we hope to have it operating again within a few days. I am at a loss to explain the smell that you describe in the sauna but it is being thoroughly cleaned & disinfected tonight Likewise the spa bath is under repair & should be working again tomorrow, this is the first breakdown in 3 years of operation With regards to Spa staffing there is always someone on duty during opening hours & when the desk is not covered we have CCTV monitoring from the hotel reception. I personally inspected every area of the Spa last week & cannot agree that it has deteriorated since we opened it 3 years ago. It still ranks as a very fine facility & that you will see that the work in hand is carried out quickly & that you will continue to enjoy using the facility.

"Nive"

3
17/02/2016

We stayed here for 3 nights last week and had a lovely stay, room was nice overlooking the lawns, staff I couldn't fault, all kind to me even when I was grumpy... Food on first night lovely and nice wine..spa and gym were great especially on a cold feb stay, i had a facial but was a bit disappointed, lacking a bit from the therapist who was young, but she was a nice girl... The only reason it's 3 stars is the Internet was not good, I need access to my work emails daily and at times we were struggling and couldn't get steady access, the staff stated that it was working so it was odd.. I would stay again but not during a working week unless it improved - sorry! But for the money, a lovely time x

26tonyl, Owner at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you very much for your review & I do appreciate your comments which were so positive & that you enjoyed your stay I was sorry to hear that the internet was not working properly particularly as we have just spent several thousand pounds upgrading it. I wonder could I ask you to email me personally to tell me which room you were in, the date that you stayed & the problems that you encountered so that I can take this up with our supplier so as to correct the fault Many thanks again Regards, Tony [email protected]

"SPA TREATMENT"

4
16/02/2016

I booked in for a full body massage treatment with Kay. I am a qualified aromatherapist and reflexologist myself and often find that Spa treatments do not live up to my expectations. However, Kay is an excellent therapist and she gave a thorough massage using a range of strokes and techniques leaving me feeling totally relaxed - the treatment was caring and competent and I have no hesitation in recommending Kay as a five star therapist - I am definitely going to be back!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
I am delighted to read that we exceeded your expectations and look forward to welcoming you back to the spa again in the near future for more relaxation, I have passed on your thanks to Kay. regards Paul

"Spa day."

4
14/02/2016

Booked a spa day (our second) at this hotel. The pool, jacuzzi and sauna were lovely although pool temp a bit chilly. Steam room was unfortunately out of action. Lunch was OK. My daughter's (Vegetarian Thai curry) was good but my soup and sandwich not so wonderful. Bread was not nice and very dry. I could have done without the quibble about having soup and a sandwich (combined value £11) rather than a main valued at £12, petty and unnecessary. My massage was gorgeous and very relaxing. Thank you Kay, you are a gem. I slept like a log that night! Would definitely love to go back for more treatments. Maybe skip lunch the next time! The previous menu was much more varied and interesting. A light fish dish is particularly good if you are enjoying the spa.

"BEST (average) WESTERN Strike Again"

3
12/02/2016

I have stayed in many Best Western hotels - all on business and this is typical of the breed. Look good from the outside, offer plenty in the write-up, but deliver less in reality. It seems typical of Best western to buy large, character full buildings that require money spent on them to refurbish/modernise - and then don't spend the money. Result; something that is less than the sum of its parts. Having said that, this is one of the better ones I have stayed at and my room was fine (clean, nice decor) and the staff helpful (albeit a bit thin on the ground). The WiFi worked fine and the gym area was actually better than I have seen in most hotels, though it is also used as a separate club by non hotel guests so was busy, understaffed and they ran out of towels. The only disappointment was the food which was poor for the price charged. I did not find this a bad experience as some have detailed, just average and typically Best Western. I would stay again, but would probably eat elsewhere. I could recommend for a business stay but not necessarily for a special weekend away.

"Weekend break "

4
10/02/2016

Had a lovely stay at the weekend. Had evening meal on the Friday which we couldn't fault. Service was excellent staff helpful and polite. Breakfast on the two mornings was also nice, cooked to order. The room (11) was spotlessly clean warm and spacious. No problem with wi fi. We used the spa on Saturday which again was spotless. Had a lovely facial off Kay who was superb. We will definitely stay again.

"Do not stay here"

1
08/02/2016

Stayed here for out 10th wedding anniversary, when I booked it I was told they would make it extra special. Oh wow it was speacel. We will start in the spa, good points treatment was amazing and so were the staff me and my wife had a hot stone massage and it was fab. The pool area, pool not to bad you can't really go wrong the rest was grubby and needed a good clean. I have never seen so many dead flies around the hot tub shocking. The hotel, as you drive up to the hotel it all looks good, when you go in its a little dated. We went to our room which at first seemed OK bathroom was clean but the room its self smelt musty. The bed was the worst ever so uncomfortable didn't sleep at all. Food OMG i have had better food in Mc Donald's, don't even bother service was the worst ever, waiting over an hour for our main meal after starter. Breakfast, first off don't leave dirty table cloths on the table. To sum up we never stayed the 2 night We checked out after breakfast, this is the worst hotel I have ever stayed at. What makes it even better is when I fed back my comments to the manager he argued with me to say that I was lying. Word of advice you're paying customers are the best critics out there. If you want to stay somewhere you get the wow treatment, go to St Brides hotel in Saundersfoot this is a proper hotel and one that is probably on the same price. Do not be unlucky like ourselves and spoile The chance of a nice break away Never again will I stay at this hotel nor recommend it to anyone of my friends not even my worst enemys. How the manager of this place can be in denial and not accept feedback is beyond belief The place is shocking, the manager is even more shocking and from looking and staying at the place can understand what sort of manager works here one who simply has no pride in thire hotel.

"Ok for somewhere to stay not for a special getaway."

2
08/02/2016

My husband and I visited Lamphey court this weekend,one night away from the children. Our room (number 3) and bathroom were clean but very small, rubbish view of the car park and bed too soft. Was told by member of staff to book 24 or 25 next time as bigger rooms. Have to walk outside to get to the spa building. Spa is very average, steam room not working when we visited. The sitting area, swimming pool, jacuzzi and sauna and steam rooms are all in the same room so nowhere to get away from others or other peoples children. Staff said that lots of families come up from the other hotel to use the facilities. they had ran out of clean robes for us to hire. We booked a massage each, when I went to lie down I noticed the towels were wet in all the places that would be left if someone else had been lying there. Told girl who started to change the bed but had also ran out of clean towels put on it. This put me off so I went and got changed. The manager then came out apologised and said I could have my 30 min massage and a facial for free. After reassuring me the bed was now changed and clean I appreciated this and accepted the offer. Both my husband and I found the massaged to be ok no real massaging and getting in there with the fingers more just like lots of rubbing and stroking with forearms. Not the worst but would not bother again. Food OK we both had duck, He had breast and I had leg, both overdone and gravy seemed to be a beef gravy and possibly a ready mix, edible but disappointing if you are into your food. Staff all very friendly and pleasant. Personally I do not think this spa is worth the money and there are nicer hotels without spas in the area for the same money. However if you are travelling with children and do not want to be worried about them being on best behaviour at all times then this is a good place to take them as you can relax and let them go.

"Nice hotel - shame about the weather!"

4
07/02/2016

Many may feel it is unfair to comment on the weather as the hotel cannot change it, however, it did have an affect on our stay. The hotel itself is very nice, though limited parking. The room was spacious, with seating area, also nicely presented. A 4 piece suite in the bathroom, shows how big it was. Due to the torrential rain, I didn't venture to the spa, because you have to go outside. The food in the restaurant was very nice, my husband paticularly enjoyed his smoked salmon starter. I enjoyed my food so much, I was too full for dessert. My husband liked the cheeseboard he had. The let down was the slow service, and it was not overly busy - this was a disappointment. The bed was comfortable (the pillows were too firm for my preference), however, back to the weather issue, due to single glazing and perhaps where we were in the building, both of us were woken up by the rain, it was extremely loud. A nice place I would go to again and just hope for a bit more sunshine!

"Awful, dangerous and over-priced"

1
06/02/2016

We arrived on Friday with 2 really excited children that couldn't wait to get in the pool, only to be advised that that there were set times for children to swim. The room had mould all over the wall, smelt really badly and the radiators were leaking all over the floor. Luckily my background is plumbing, as the toilet kept backing up and I was able to deal with it. The food was good even though it was incredibly overpriced. Absolutely no staff throughout the day on Saturday, I was chasing Manuel around the place for a drink.We arrived back on Saturday to find live electrics for everyone to play with. The best part of the weekend was finding Lamphey hall hotel up the road.

"spa day"

5
06/02/2016

Excellent facilities, massage and reflexology was first class. the spa manageress is an absolute delight would completely reccommend, going back in april with friends cant wait. thank you spa team, nothing was too much trouble

"Was like staying at Fawlty Towers"

2
03/02/2016

The building and facilities were good. However, the general running of the hotel was appalling. Negatives Points… 1. Steam room was out of action 2. Table service was substandard at both dinner and breakfast – this was so bad it became comical, I was waiting for Manuel to come out of the kitchen!!! 3. Access Card to room didn't work correctly so had to return to reception for new card 4. Wifi only worked in en-suite and not in rest of the bedroom (Room 6) The best is yet to come….. Whilst getting ready to go down for our evening meal, another resident used their card and was able to accessour room. The gentleman walked straight in on my wife who had just come out of the shower!!!! When checking out there were 3 couples before us, all of which had negative comments about their stays. I must say I felt sorry for the young lady on reception who appeared to be taking the blunt of these complaints whilst the manager seemed to be hiding in the background… this to me summed up our stay. It was agreed when checking out that the manager would contact me to discuss our stay and my experiences. To date, I haven't been contacted, but I can honestly say that this doesn't come a surprise when I witnessed how the hotel was run.

"Relaxing spa day, highly recommend it "

5
01/02/2016

Went here with my friend for a relaxing spa day that included a 55 minute Swedish massage, use of facilities, a one course lunch & glass of prosecco & that's exactly what we got. Staff were pleasant. I like the set up, with the jacuzzi, pool with wicker loungers on the side, sauna & there is a steam room but on arrival there was a sign saying out of order but it didn't have an impact on our experience. The pool was too chilly for my liking but I wasn't planning on a workout so we sat in jacuzzi & also on loungers by pool to sit and chat which was lovely. The massage, done by Kay was amazing. I've been in the industry 10 years and it was best I've experienced. She was friendly yet professional, she's got magic hands & clearly passionate for what she does. I highly recommend her & I'll definitely be returning in the future for another treatment with her. Thank you Kay. For lunch we stayed in our swimwear & robes & were shown over to the conservatory of hotel by a therapist. I had fish & chips with pea purée which was delicious, the prosecco was tasty & I added on a dessert of lemon& lime cheesecake, which I highly recommend. I can't believe the bad reviews on the spa - think some people just love to moan! I can't wait to go back for another spa day. It was thoroughly enjoyable & just what I needed.

"Spa treatment day"

5
01/02/2016

Had vouchers to use for a spa treatment day with lunch for myself and 2 daughters. Had lunch at 12.30 the food was brilliant, booked into the spa where the reception was warm and welcoming, we had back and face massage with Kay ,who was fantastic, nearly fell asleep which proves how relaxing it was. We took full use of the pool sauna and jacuzzi. Will defiantly be booking again soon.

"Spa day with massage, lunch & bubbly"

5
01/02/2016

Visited on 18th January for the day with my best friend for her birthday treat which was an offer on Travelzoo. We had a fab day there, pool area very relaxing, lovely views, plenty of loungers, magazines & jugs of water close by. Great therapy steam room, sauna & jacuzzi to relax in. Had an hours full body massage which was amazing..thank you so much Kay!..What a lovely friendly lady with amazing talent! Lunch was delicious & generous portion size, young lady who served us very friendly and all in all we had a superbly relaxing day & would certainly return. Having read other reviews it always shocks me how overly negative some people can be..yes decor in main hotel old fashioned but certainly in keeping, yes some tiles missing in steam room but did not impede on the enjoyment!! All the staff we met were very welcoming & friendly, well done Lamphey Court..We'll be back x

"As luxurious and relaxing as a cold bath"

1
30/01/2016

I bought a voucher for my boyfriend and myself to enjoy a relaxing spa day at this hotel. We were greeted with the news the steam room was closed for the day, pity noone told us prior our visit. More pity too the only facilities we had were sauna, jacuzzi and swimming pool. If you idea of a spa, like mine, is a hot jacuzzi, nice warm swimming pool, warm treatment rooms... Then you will be sadly dissapointed. The only warm room was the sauna and not even that! Nice, apologetic staff though. Pleasant lunch but to call this a '' spa experience'' will be stretching the truth.

"Lovely Stay!"

4
25/01/2016

Our Room was spacious, It was boiling in the room ! Not complaining - IT WAS COLD OUTSIDE. We only stayed one night - Breakfast was lovely and Diane( breakfast lady) was great ,Happy and chatty - you made us feel very comfortable and right at home this morning THANKYOU !

"Spa retreat"

1
24/01/2016

Disgusting pool. Tiles missing from seating in sauna. No chairs to sit at pool side. Had to sit on floor. Food was burnt and Un edible. As for the rooms they are seriously outdated. Would not recommend to my dog.

""Spa day inc massage, lunch and bubbly for 2""

2
23/01/2016

During our spa day experience the electric went off, the members of staff working in the spa, including the spa manager didnt think to inform us of the problem, or apologise about the facilities not working such as the hot tub and steam room we all had to ask. We both had our massage booked in for 12pm, which was unfortunate because the electric was still off which meant our massage would take place in a cold, dark room with no music! Before going in I told the two therapists how disappointed we were as we're looking forward to a relaxing experience and they ensured us on 2 occasions that we would be provided with vouchers, to match the experience we were there for to come again. Unfortunately we later found out this was not the case, and that the spa manager was not authorising the claim that they had told us. She was very rude, had no communication skills, or managerial for that matter as she said to us while dealing with our complaint that."you did have a travel zoo deal after all" this really angered me because all individuals who walk through her spa door whether they are there for the day or just a cup of tea should ALL be treated the same and with respect! We later met with the general manager Paul who was brilliant, he listened to the problem and apologised for the inconvenience that had been caused which we know was completely out of his hands. He was lovely and its a pity other staff members don't take after his politeness and people skills. On a positive note, the food was lovely and the waiter was very polite.

"Spa day"

4
17/01/2016

Went for a spa day with my Daughter, very good value for money. Day included a back, neck and shoulder massage by Kay, who was excellent, followed by a 2 course lunch, I had mackerel to start, and lamb sausages and mash. Spent the rest of the day using the facilities, swimming pool, jacuzzi, sauna and gym. Only criticism was that some locals join and use the facilities as a member, and so you had some using the pool for a workout and spa day members relaxing in the pool. The pool is quite small, and we witnessed an argument in the pool, as someone wasn't swimming round in a circuit but swimming in a relaxed way. All staff were very friendly and helpful, and we had coffee in the hotel in lovely big leather chairs with an amazing view. Definitely recommend a visit.

"great stay"

5
14/01/2016

Where do we start, there are a few mixed reviews about this hotel but we cant fault it. We had a great stay here for a few days over New Year. The buffet was a welcome change allowing us to pick what we wanted to eat before we were entertained by Gina. Breakfast was very good, especially the eggs benedict. The staff are what make this hotel, they were never perturbed by some quite rude customers that were not courteous to them in the slightest. Special mention to the man(paul) who helped carry my wifes luggage to our room, she is unable to ever travel light, I would have taken us 3 trips to get to our room.

"Disappointing"

2
13/01/2016

Hotel is in lovely quiet rural location but still close to local attractions and beaches. Unfortunately the service was not as nice staff appeared to be disinterested and rude. Staff did not say hello or greet anyone when entering hotel. Breakfast was poor and cold. Rooms were OK, cleaned well but did have a draft from window which made room feel cold. Spa facilities were busy and steam room needs some work doing to in as seat in need of some repair. Spa staff were lovely and welcoming.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking time to review your recent stay. I was disappointed to discover from your comments that you were not made to feel welcome by the staff at the hotel. As you can see from numerous reviews the staff excel at providing friendly, smiley service. I am unable to find in our maintenance records any guest identifying a draughty window that we could have addressed during your stay. We are currently awaiting shipment of the mosaic tiles to enable us to replace the missing tiles in the spa. I do hope when your next in the area you consider stay with us to allow us to reaffirm your faith in the warm hospitality that BEST WESTERN Lamphey Court Hotel & Spa does offer. regards paul

"Disappointing"

2
10/01/2016

Beautiful hotel from the outside, but inside has dated eighties decor which could definitely do with a spruce up - in both rooms and communal spaces. The service is slow and they tend to forget things and the food, both dinner and breakfast, were poorly cooked and definitely below restaurant quality. Although this is an ok place to stay, with comfy beds and a good shower, I would definitely go somewhere else to eat!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent stay at BEST WESTERN Lamphey Court Hotel & Spa. I am disappointed I did not get to speak with you personally during your stay to enable me to address your comments. Please contact me directly [email protected] to allow me to gain more of an insight into your dining experience. regards paul

"A little gem with wonderful staff"

4
09/01/2016

I felt compelled to write this review for two reasons, one because it was great and two, gemma c's negative review below. I travel for a living so i stay in alot of hotels of four and five stars. I stayed in this hotel from 04.01.16 for three nights as it was the only hotel near Pembroke i saw worth staying in. I love old houses having a passion for history and this hotel did not disappoint. The hotel is beautiful and well kept and in fairness to the management have kept the decor very much in line with the theme of the house. The lounge has a hint of downton and reminders of the Mathias family who built the house are all around. The rooms are very comfortable and are designed to fit the theme of the house but are still fresh at the same time. Lovely fluffy towels in the bathroom, showel gel and all that business are complimentary. Loads of coffee and tea with delicious ginger cookies. They gave me a free upgrade, yeh for me! The staff? oh well what can i say. The best staff in a hotel i have ever come across, they really are a credit. Aiden is the nicest man i have ever met in my life and a joy. My ferry was diverted to holyhead so the long drive to Pembroke was made worthwhile just to meet him. Now it gets embarrassing because the lady who server me breakfast with the short blonde hair was so lovely, there are no words to describe how nice she was. She was so engaging. She was like my mammy giving me fruit to take to work and offered to make me lunch, what a lady. Im so sorry i never asked your name. Next up is the chef who served me when the other lady was off. Wow, she is so funny and cool. We were talking for three quarters of an hour during breakfast, i barely got ready for work! lol. Not forgetting the beautiful Spanish lady Theresa who came to Pembroke to learn English. I had dinner one night there and here beatiful smile when i walked in was just infectious. I wish i was there longer...lol. Now i would have given five stars except for one thing, the dinner. I had the duck and while it was very edible, to be honest it did not cut the mustard. The orange sauce although had a hint of orange, was pointless as it added nothing to the duck. The duck itself was a bit tough and the skin was not crisp. The savoy cabbage which i was expecting to be shredded and marinated was raw whole leaves. To be honest the menu does need work to match the hotel. The breakfast is very nice with loads of choice to be had and i could not flaw it. I have stayed in the Sheraton, Hilton etc.... and to be honest they dont hold a candle to the lamphey's warm atmosphere and staff. I would not expect period houses to be everybody's cup of tea but i hope i work in Pembroke again because i know where i will be staying. The manager is lovely as well, your doing a great job. Thank you Lamphey court.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
James, thank you for taking the time to compile such a comprehensive review of your recent stay. Your comments have been circulated to the team and Aden sends his regards. Chef was disappointed to discover you did not enjoy your meal and has discussed this with the Food & Beverage Team. We hope you are working in the area again in the near future, so you can enjoy more of our great hospitality and regards Paul

"CHRISTMAS BREAK"

4
04/01/2016

My wife and I like to visit different parts of the UK for our Christmas break and not having been this far west in Wales and liking Best Westerns, we picked this one. We had the two night Christmas Break plus two additional nights. Driving up the long drive we were most impressed and looked forward to a quiet and relaxing break. Un fortunately, our first evening meal on the 23rd was eventful. We asked what the soup of the day was and the waiter had to return to the kitchen to find out. No prior knowledge! My wife ordered the venison as the main course only to be told later the it was off. The waiter should have known this in advance. We decided to have deserts and my wife ordered Chocolate Brownie only to be told its not on the menu. we showed the waiter to entry on her menu but he said it was the wrong menu! We asked to speak to the Manager as this was unacceptable overall. We had a chat with him and everything was explained, but we said that these items should not have occurred, but accepted his apology. This was the only occasion during the break that was unsatisfactory as the food on the other days was god and plentiful. However one other thing occurred affecting the kitchen. On Christmas Eve went to St Davids and visited the cathedral - which is a lengthy drive but was well worth it. On return we asked where the mulled wine and mince tarts were? we were told that the chef had said they were on Christmas day. We disputed this and pointed out their brochure which clearly stated @on Christmas Eve on arrival etc. There was no apology and I wondered who ran the hotel- the Chef or management. One final comment was that our room was above the kitchen and the noise of the extractor fan was quite loud. I asked at reception how long it went on and was told it went off just after 9pm. This happened on the first two nights but not on the next two. In fact on the third night I rang reception at 1.20 am and asked for it to be switched off-which it was. It reads from the above that the holiday was a disaster, but really this was not the case as each problem was handled swiftly. For those who enjoy spa facilities this was a great place. I had a look around and was very impressed with the facilities-something neither my wife nor I had any interest in!! Our room was a standard size in the West Wing and had very good storage facilities an excellent bathroom and three easy chairs. However I recommend anyone booking to request the East wing as the rooms are well away from the kitchen and you have more of a choice as to size and outlook. All in all we had a restful break despite the above but apart from the very well decorated tree in reception , the decorations were rather discrete and the re was no Christmas cake during the period. all staff were very hard working, pleasant and efficient.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your experience at BEST WESTERN Lamphey Court Hotel & Spa. I am glad you enjoyed your festive break with us and am sorry that our first opportunity to chat was as a failing in our presentation of the menu on your first night. I look forward to welcoming you back to BEST WESTERN Lamphey Court Hotel & Spa in the near future. regards Paul

"Friendliest hotel I've ever stayed at...thank you"

4
03/01/2016

Felt compelled to write this, my first ever review, after returning from this beautiful, peaceful hotel. Booked this very last minute to recover on New Year's Day from a heavy NYE- and will likely do the same next year if we don't return before that. I'm astounded by some of the reviews below as every staff member I encountered was absolutely fantastic. All helpful, knowledgable and accommodating- the reception staff in particular as well as Aidan who worked the night shift. Can't comment on the food as we went into Pembroke to explore the local area and ate there. The hotel communal areas and the spa is hugely relaxing- and what other reviewers have called "dated" decor is simply in keeping with the style of this beautifully resurrected Georgian mansion. Rooms were spacious and spotless, my only disappointment was that I had to leave the place so soon.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Many thanks for your review, I have passed on your comments to the team that looked after you during your stay. We do hope we can welcome you back to the hotel in the near future for another memorable stay.

"Relaxing"

4
01/01/2016

The Lamphey Court Hotel is set in peaceful surroundings in a beautiful part of the country. Our room was clean and well equipped, although we were located above the kitchen, so heard the noise of the fan as we went to sleep (not a big issue as white noise helped us drift off to sleep). The staff were smart, professional and helpful. Overall, the decor was a little dated and could benefit from a refresh but this didn't detract from the break being relaxing, which was our ultimate goal. The spa facilities were excellent and we virtually had those facilities to ourselves. The highlights of the trip were spa sessions booked with Kay - who was the consummate professional. Breakfast and dinner were enjoyable. Sunday lunch was rather overpriced and nothing special. All in all, an enjoyable break and we will likely return.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay at BEST WESTERN Lamphey Court Hotel & Spa. I am glad we were able to help you relax after a busy festive period. Please contact the hotel directly to ensure the best available rates upon your return.

"checked out a day early.."

1
01/01/2016

We, a family of 10 (7 adults, 3 children) stayed here on New Year's Eve for 2 nights. As previous reviews have said it is like FAWLTY TOWERS!!! On arrival, after a horrendous hour journey in the rain and wind, the place seemed pleasant - although like stepping back into 1975. Check-in was fast, but when we were told that our four rooms were in the outhouses and also not together we were pretty disappointed, as the weather was awful and the function was in the main building - so we would had to walk in the wind and rain to the event. Rooms were clean and spacious and after putting our things away we decided to go for a drink at the bar - waited a whopping 30 mins before anyone came to serve us. We had to go and ask someone at reception to serve us and had to do so every time we wanted a drink! The New Year's Eve gourmet buffet was a complete joke! Staff were unorganised and arguing with eachother and two members of staff were also having a very public discussion in front of me and 4 other patrons at the bar over a colleague that had phoned in sick and did not stock up the fridge and how "he wasn't going to do it either!!!" Completely unprofessional, if you ask me! Starters came at the table (finger food) and then we were asked to go up to the buffet where they served meats/coleslaw etc. There were 3 children in our party (3,7 and 11) who were at the buffet when a completely rude couple behind me said very loudly how the children were holding the queue up! They were not, there was nowhere to go - as we had to wait for fresh food to arrive! The disco was very good and the DJ was entertaining! We saw in the new year pleasantly! The next morning I woke and got out of my side of the bed only to feel a completely saturated carpet beneath my feet!! The radiator was beside the bed so our only explanation was that the radiator leaked! When we arrived for breakfast we told the receptionist about our leak who said she would send someone up to look at it (no offer to change rooms). This didn't happen! Breakfast was a shambles - no table allocated for our party and we were sent to the other side of the building to sit and "someone would be with us." We waited 25 mins for someone to even lay the table and another 10 to take our orders!!! Most of the party had the full English breakfast and my sister and I had the eggs Benedict - eggs were not cooked enough, muffins burnt and ham (if you can call it that) was like leather!! We decided to go to the pool for the afternoon and my sister and I had some spa treatments which were pleasant enough although again there was no spa staff at the desk and we were left in limbo as to where to go for our treatments. Back in the room there was still no visit about the wet carpet - which was getting worse! That afternoon we headed to the lounge to relax we were totally put off by the countless unwashed glasses (from last night) littering the bar.... And the agonisingly slow service. Finally, enough was enough and we decided not to stay the second night! It was just not worth the money! We spoke to a chap at reception (American guy) and told him our countless complaints and to be fair he was empathetic and understood exactly our reasons for leaving. All in all, the hotel is poorly run, in desperate need of a revamp and dragged in to 2016!! Staff are miserable and unfriendly and need some dam good training! Don't waste your money staying here!!! Oh, and there was never a visit about my wet carpet!! We mentioned it again at check out but there was just a "sorry about that." Complete joke of a hotel! No way a 4 star.. More like a 2 star!

"Romantic night away!"

5
30/12/2015

Revisited our wedding venue of 14 years ago. Had a lovely evening, felt really comfortable and well looked after. Staff couldn't do enough to help. Evening meal was lovely and breakfast really nice. If people say the hotel could do with a makeover well the thing is maybe, but its oldness is what makes it special . A word for housekeeping couldn't fault the cleanliness of the hotel absolutely top notch! Would certainly go back again. Such lovely memories of our wedding,

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to comment on your recent stay, whilst celebrating your 14th wedding anniversary. I have passed on your comments to Julie and her team in housekeeping, it put a spring in their step as all to often the work they do, goes unnoticed by guests. We hope to see you again before your next anniversary.

"No Clue Society"

2
30/12/2015

Despite the appearance of a rather large wasp on the morning after the night before-note for cleaners/wasp undertakers-I left the murdered body of the big wasp on the carpet to the left of the wardrobe as you enter-thanks cleaners and great job by the way. What made this break poor as opposed to good was the lack of attention to detail and some staff training issues. The room was really clean and with splendid views. The enormous bed was actually two beds pushed together-I hate that, I don't know why exactly but I really hate that. Moving on- the spa was lovely and quiet-that was the whole idea. However, the steam room was so hot as to be unbearable and I love steam rooms. I have never been in one that one could have steamed asparagus in and a number of small tiles were missing from part of the seat-details matter to me. The pool was a bit under heated -goose bumps when standing in the water? And the whole place could have done with a more regular visit by the mop bucket. We were met by a diminutive member of staff a young woman whose name I don't recall who was friendly and an absolute delight-well done her. I love to cook myself and consider eating as one of the great sensual experiences-we are, after all, here for a good time and not a long time so I was excited about the menu. We both ordered a forgettable starter; I believe I may have had the woodpigeon or possibly a starved wren and from their menu: DUO OF DUCK *** Confit, breast, truffle cannelloni, orange chicory, parsnip puree, beet, sage crisps as our main -£22. Now we all understand that Nouvelle Cuisine is a style of cooking in which light, healthy food is prepared and served in an attractive way. I'm sure you all agree thus far. However, there has to be a meal on the plate also. Confusing? Allow me to expand-no chance at doing that at this restaurant. The starter arrived, or at least the plates did. What was on the plate is what I consider to be an interpretation of Nouvelle cuisine aimed at Action Man or The Borrowers. Luckily the windows were shut and nobody seated nearby drew breath sharp enough to inhale the tiny morsels and I mean TINY. The knife and fork were moot-a straw would have sufficed. My wife loves a laugh and she commented at the time that it was worth it just to see my face when the mains turned up. I disagree, it wasn't worth it at all. It was like looking at a meal from a very great height. I suspect that someone in the kitchen has been watching too much Masterchef or perhaps not enough? Square plates! Just stop. This is from the Guardian online (I think): William Sitwell, editor of Waitrose Kitchen magazine and sometime judge on Masterchef, also hate square plates. From him-“Square and rectangular plates,” he said, “are an abomination. Food should be served on round plates and not a right angle in sight. If you have square plates, now is the time to be bold and cast them out.” “at odds with nature” – for donation to charity. I love just him. he goes on- "The square plate is too frequently part of an armoury of a cook who is hoping to divert attention from their own inadequacy,” he added, “in the mistaken belief that the squareness or indeed rectangular shape will lend the cook some kind of fashionable vibe.” Listen up people. Before I complete my ruminations on this hotel I suppose it's only fair that I explain why I didn't complain on the day in question. The answer is that it was our 10th wedding anniversary and I didn't want to mar it any more than necessary by complaining about the pretentious over-priced menu, the square bloody plates or ridiculous interpretation of classic French food . It might have upset my wife. I am not shy about complaining, ever. But to complain to the person(s) who produced this meal? I thought 'what's the point' it will not change our evening. The server who we ordered our wine from as we sat vanished and had to be recaptured after about ten minutes. Staff training please. Still ravenous, we went out to a local pub and had a lovely chicken curry and rice-but that was in a pub at closing time with no pretentions.

"Great stay 14 years on"

4
30/12/2015

Having got married here in 2001 we returned for a night to revisit memories. We had a lovely room in the opposite corner to the bridal suite we had previously. The food in the restaurant was good from the simple menu. The breakfast was fab and set us up for the day

"royal engineers dinner"

4
28/12/2015

Following our first complaint. We have viewed our bill for the dinner and discover that we have been charged £129 for bed and breakfast for a person who was not at our dinner. The function was not very good and we have advised the management that we will not be returning to this hotel for any future dinner functions.

"Excellent Visit"

5
25/12/2015

I came for food here one evening and really enjoyed my evening! The surroundings are beautiful, the food was lovely, and the staff were great, especially the restaurant manager she was so friendly and helpful! Will definitely return soon and visit the spa!

"Lovely atmosphere"

4
17/12/2015

As we came up the single track drive we had the feeling this was going to be a good experience. The hotel is an imposing building in its own grounds and when we entered it lived upto expectations. Pleasant receptionist who booked us in quickly and efficiently and sent us on our way to room 18. Climbed the impressive staircase (no lift) to the first floor. Not as arduous as first thought, we found our room at the end of a long corridor. It was grand with the usual tea/coffee and biscuits but also bottled water, table and chairs,a settee,a queen sized bed and large bathroom which included a bidet . All this and plenty of room to boot. We didn't have time to experience the spa etc or evening meal (heard good reports about the food from other guests) but the following day we did have an English breakfast There was plenty of choice served to us by an attentive member of staff. All in all a very pleasant stay and when in the neighbourhood will certainly stay again and hopefully next time enjoy all it has to offer.

"Poor rooms, stunning local, great gym and breakfast"

4
15/12/2015

As it says. The room I was staying was a single room. Got a single bed, a bit short and a bit narrow for a tall man. The room itself quite claustrophobic, and very basic. Besides that, the local is beautiful! The hotel itself (outside the room) is beautiful! Staff's service was very kind and helpful. Breakfast very good. The highlight of this hotel for me is the gym! A proper gym! Truly, for those of us who seriously plan the length of their trips or choose the hotels by the existence of a gym in it, this is a huge bonus! Funny that the hotel is not advertising of such a great gym (and spa) they have on their web site, nor on Hotel or Booking... A shame Best Western, this is a great sell point for you. All in all would have given this hotel 3 stars but the gym by itself pulls it up by another star.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review you recent visit to BEST WESTERN Lamphey Court Hotel & Spa. I am pleased to discover your delight with our leisure facilities on offer. The gym truly is amazing. We do have this highlighted throughout our website and also on 3rd party sites such as booking.com etc. We do hope we can welcome you back to the hotel in the near future.

"Overnight and spa - perfect anniversary treat"

5
15/12/2015

We both really enjoyed an anniversary treat to the lamphey court hotel and used the spa facilities. The accommodation was spacious and we had everything we needed in our room (which was a cottage, separate to the hotel). The spa facilities were excellent, except I noticed it just needed a little TLC. Staff were wonderful but we were a little disappointed with the restaurant and also the price of the drinks. But this would not deter us from visiting again. Breakfast was plentiful and excellent

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your anniversary stay at BEST WESTERN Lamphey Court Hotel & Spa. Please feel free to contact me to discuss your comments regarding the restaurant & spa ([email protected]). We do hope to be able to welcome you back to the hotel in the near future and you will be able to witness first hand the tender loving care that has been shown to the spa. Merry Christmas and Happy New Year from BEST WESTERN Lamphey COurt Hotel & Spa

"Massage by Kay at the Spa"

4
15/12/2015

A lovely relaxing day at the Spa with the highlight being a massage from Kay. Having worked as a masseur for 15 years I often worry that I am going to get an "off the peg" routine treatment but not a bit of it! Kay was intuitive, thorough, friendly and inspired a great feeling of trust and security. The result was initially a feeling of deep relaxation followed by a great night's sleep to awake feeling like all my batteries had been fully recharged. Thank you so much my lovely!

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the tiem to review your recent visit to BEST WESTERN Lamphey Court Hotel & SPa.Kay was delighted to learn of your kind comments after your review and looks forward to welcoming you back to the spa in the near future. Wishing you a merry christmas and a happy new year from everyone at BEST WESTERN Lamphey Court Hotel & Spa

"GREAT STAFF AND SPA"

4
14/12/2015

We stayed for 3 nights at the end of October. We had one of the superior rooms which was a good size, happy with the room. We used the spa a lot, very nice set up. The best feature is probably the staff. Always smiling and very helpful at all times. We had planned to eat in the restaurant but mixed reviews were a bit off putting What really swung that decision for us was the breakfast on the first day. we were not down early but seemed to be the first in there. All components of the cooked breakfast looked as though they had been waiting for us for a couple of hours, the scrambled eggs needed a sharp knife to carve off blocks. No fried eggs as something was broken in the kitchen. And so all breakfasts became a bit of a lottery. Day 2 good scrambled eggs, day 3 - fetch the carving knife again. Yoghurts made a guest appearance on one of the 3 days and danish pastries just once on another day. Every day we were greeted with what would be missing that day although yoghurts and pastries were missing from the "missing" list. Other things ran out quickly. Full marks for inconsistency and also for entertainment. That was whey we gave the evening meal a miss in the restaurant. The rest of the stay was great but breakfasts dropped a star from 5. However, I would stay again for the spa, nice room and the local walks

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. I was extremley upset to discover that we had not met or indeed exceeded your expectaions with breakfast. Breakfast really is the most important meal of the day, especially in hotels. Please contact me [email protected] to allow me to convey to you my apologies and also tupdate you on the changes that we have implemented since our new head chef started. I will pass on your comments and thank the staff for making your stay so enjoyable.

"Great Stay"

5
09/12/2015

We checked in last weekend and from the minute we arrived to the moment we left we were well and truly looked after . The food was excellent and the breakfast was top notch the staff seemed to be well trained on meeting guests with a smile as we experienced on all through out our stay The manager I think his name was Paul was saying goodbye to the guests on departure which i thought was a lovely touch Will definitely be returning to this hotel it is a true gem

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent visit to Lamphey and for your kind comments. It's always nice to be able to feedback guests comments to the team during our daily briefings. The Chef was please to hear how much you both enjoyed dinner, especially the new starters he has implemented on the menu (wood pigeon & beetroot consomme and the scallops) We look forward to welcoming you and your wife back to the hotel in the near future(we have pet friendly rooms so you can even bring your dog next time), please follow us on twitter or facebook to keep up to date with whats going on at Lamphey.

"Not good"

1
06/12/2015

We arrived on a Thursday evening and, because we had our dog with us, we had to stay in the annexe. This was a family room and the main impression was that it was a little grubby and neglected: sticky carpet, light outside the door not working, that sort of thing. The big disappointment was the restaurant. We went in for dinner at 8 p.m. And we're the only diners.the menu was quite limited so we ended up having the scampi and a steak. The scampi, chips and peas came without any peas (or an explanation for their omission) and my rare steak came well done and beige! I sent it back and its replacement came no less beige but more well done - quite a feat. I told the server that it was still not what I had ordered and I wasn't happy with it but, as my partner had finished her scampi, I wouldn't wait for another steak to be attempted. I ordered a 'calados' (sic) with my coffee but after a lengthy search was told that they didn't have any. The bill was not amended to reflect my dissatisfaction either at the end of the meal or when I informed the receptionist when I was checking out. She did say that she would tell the chef but, as he seems to thing that a steak should be boiled, I didn't think that would be very productive. All of the staff were very pleasant but whoever is responsible for setting standards and training staff needs to buck their ideas up before the service justifies the prices charged: £250 for cafe food and a basic bed for the night is really pushing it.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent visit to BEST WESTERN Lamphey Court Hotel & Spa. All guests staying with pets are accommodated in our coach house rooms as many of these benefit from an external main door. We conduct daily room checks and there has been no red flag raised for "sticky carpets", the external light above the door was repaired by our electrician on your day of departure, if the failing of the fixture caused you any discomfort during your stay please accept my apologies. Calvados is always a great way to finish dinner, although not as popular today as it used to be, i have refreshed the staff's knowledge on the products we offer to our guests. There was three quarters of a bottle sat on the shelf waiting to be enjoyed. At present we offer approx 8 starters and 14 main courses, which we hope will offer the variety that our guests are looking for. I am mystified how a beige steak made it to your table twice, we do not operate sous vide in the kitchen, all steaks are pan seared then finished in the oven, not boiled. From our records you were charged £179 for Dinner, Bed & Breakfast during your stay, please contact me directly [email protected] to allow me to ensure on your next visit i can arrange 2 complimentary 25 minutes treatments in the spa and a glass of fizz before dinner.

"Weekend away with family "

5
04/12/2015

We stayed here for a few nights with family, great time was had by all The food was amazing and the friendliness of the waiting staff made us feel so welcome we are already looking for dates when we can all get together again in the new year

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the tiem to review your recent stay. We as a team are alwasy happy to welcome back familiar faces to the hotel and we look forward to seeing you all again very soon.

"Your chance to be in West Wing."

4
02/12/2015

This is a very pleasant end to a very long journey to the south-western tip of Wales. There's no easy way to get here, just be happy that the welcome is warm and the mattress deep. A lovely, even stately, hotel in acres of space. Good food (the steak was excellent) and friendly folk.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you so much for your kind review, we truly appreciate the feedback and are delighted you enjoyed the sleeping and eating experience you had. All of the team work very hard to ensure our guests have a very memorable stay and we look forward to welcoming you back in the near future.

"A fantastic winter break"

5
29/11/2015

My eldest daughter and I have just returned home from this hotel, we had a brilliant time. We found the hotel to be warm and very welcoming, very traditional and cosy. Our room (17) was lovely, very comfortable and clean with the usual shampoo, bath/ shower gels, coffee, tea, bottled water and biscuits. It was quiet and overlooked the entrance to the spa and fields beyond. There was a trouser press, extra blankets and the hair dryer had plenty of power in it . We had no problem with logging onto the hotel wifi. All of the staff, at reception, in the restaurants, at the spa and housekeeping were friendly and very helpful. At breakfast and dinner we were served quickly and professionally. For breakfast there was a good choice of cereals, brown or white toast ( you pop your bread into the revolving toaster which browns it nicely) jams, marmalade, nutella and marmite, croissants, fresh fruit salad, grapefruit segments, prunes and fruit juices. There are also a selection of hot breakfasts, my daughter chose the full breakfast each morning and throughly enjoyed them. We felt the portion sizes were perfect especially when there is so much selection on the cold buffet areas. Tea and coffee is served and we were asked both mornings if we would like more. We ate dinner at the hotel both evenings and as we enjoyed the soup and salmon so much the first evening we couldn't resist having the same again on the second....both times absolutely delicious. The portion sizes were perfect for us but I suppose those with bigger appetites or if only having one course may need to consider choosing an extra side order. Service was faultless. We had two treatments at the spa with Kay who was very knowledgable, she made us feel very welcome, explained the procedures and gave advice on our differing skin needs. A truly relaxing experience. The pool area is very clean and tidy, with loungers to relax on. The pool is a little chilly when you first get in but as soon as you start your swim the initial brrrr just disappears. Personally I don't like swimming or sitting in a warm pool as I like to feel refreshed and warm pools just don't seem right to me but that's personal choice. Well, as you can see I have no criticisms, we felt this hotel is perfect for us as we prefer the quirks and creaks of older establishments with character. The staff added to the enjoyment of our stay, we both highly recommend this hotel and spa and can't wait to return next Spring.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for giving us such a glowing review, it is always pleasing to receive such feedback and be able ot share it with the team. We cant wait to welcome you back in the near future, why not suscribe to our mailing list or follow us on facebook or twitter to keep updated with any spa offers that are running.

"Spa day"

4
27/11/2015

Had an excellent day in spa. Great pool, Jacuzzi, steam room and sauna. Lunch was also included which was fine. Had a back, neck, shoulder massage which again was excellent. Staff were very friendly and very helpful. I will definitely visit again.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
i have passed on your comments to the team in the spa, subscribe to our mailing list or follow us on twitter or facebook to keep up to date with future Spa offers and events. we hope to welcom you back to Lamphey in the very near future.

"Sister's hen do."

2
26/11/2015

We went here for my sisters hen do. Set in an idyllic setting, lovely sauna, steam room, jaccuzi ect. My treatment was fantastic, very relaxing and tranquil. There were 16 of us so we were staggered through the day. When my Nans came round at 4 she was tired, she sat waiting at 3.45 ready for her 4 o clock treatment. All of the girls were standing Round chatting so my sister asked when would she be able to go in, which the girl replied quite abruptly 'her treatment isn't until 4' My auntie also had a bad experience in her treatments, the whole way through she said the spa girl didn't stop talking and kept trying to up sell the Elmis products she did not relax at all!! We had a okay day overall - accept the afternoon tea. Okay there was 16 of us, but our first plate of sandwhiches came out at 1.05, our third and last plate come out at 1.30. There was definitely not enough sandwhiches to go Round, luckily my sister ordered 8 bowls of chips. Which may I add was £3 for a small bowl!! The coffee was extremely weak, had to send it back and get a fresh batch. The staff were extremely unorganized and also barely spoke to us. It was very very poor service and we were one of two tables In the whole place. It defiantly let the whole day down. It was a real shame as for my mums hen do it was fantastic in all aspects. Will definitely leave it a while before returning.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for choosing the BEST WESTERN Lamphey COURT Hotel and Spa as the venue for celebration. It is always disappointing to hear we did not exceed expectations. I have reviewed CCTV to ascertain what occured with the timings you mention, this highlights that you and your guests were seated between 1.07 and 1.09pm then tea, coffee was served to you. The first stand of sandwiches were placed on the table at 1.19pm and the last stand of scones 1.29pm. The sandwich element of the Afternoon Tea consist of 3 finger sandwiches per person. I will discuss your comments re elemeis products with the spa manager and her team during our next meeting. I do hope we can welcome you back to the spa in the near future.

"Lovely spa treatment "

4
22/11/2015

Took advantage of the Spa deal whilst staying at the hotel and very pleased with the treatments. Received a back, neck and shoulder massage combined with an elemis facial. Wonderful treatments given by Kay who was very friendly and attentive. Made me feel very relaxed and pampered. I would definitely recommend it to other guests.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the time to review your recent spa experience with us and we don hope to welcome you back in the near future. Your comments will be shared with the team who will be delighted to hear how muchyou enjoyed your experience.

"Fantastic, Idyllic stay."

5
13/11/2015

My Partner and I have a fantastic time at Lamphey Court Hotel and Spa. We would revisit again and again. Highlights: Fantastic, 5* service from the hotel, waiting and spa staff. Professional, friendly and efficent. Couldn't ask for more. Spotless rooms, tastefully decorated with what my partner and I noted was 'very homely' and not at all hotel like. We felt very comfortable and happy with our room surroundings. Setting: It could not be more ideally located. Set in the heart of rolling Welsh countryside, it was pure tranquility whilst simultaneously not being too far away from local attractions/restuarants/things to do. Anna's Welsh Zoo, Heatherton, Bluestone and Oakwood are all fantastically close and within 10 miles of Lamphey Court. There is so much to do for Couples, Families and Friends alike. It is located around 7-8 Miles from Tenby/Saundersfoot. Pembroke Castle is also a beautiful and recommended visit at 2-3 miles away if you fancy injecting some ancient history into your visit. It was well worth it. Back to Lamphey: The Spa facilities which are practically adjacent to the Hotel are fantastic are 5*, with fully comprehensive treatments or treatment packages if you wish to unwind. We also very much enjoyed the Sauna and Jacuzzi - i'm not sure i've ever been so relaxed in my life! All in All I would be back visiting this beautiful place like a shot. Well worth a visit.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing you recent stay with us. It is always nice to be able to pass on wonderful comments to the team as it really gives them a lift. We do hope we can welcome you back to BEST WESTERN Lamphey Court Hotel & Spa in the near future where you can enjoy more of our fabulous hospitality.

"Impressive from the outside"

4
10/11/2015

Driving up to the hotel you get that wow! Feeling. Very impressive from the outside. We were given a room that was small and felt like an oven, we opened the door and window and it smelt of strong fumes so had to shut them. We phoned and asked for a different room and we were moved straight away. Staff very friendly and welcoming. Given a lovely cool room, very comfortable and clean. Breakfast was good. No welsh cakes?? Or Bara Brith on the menu ??. The waitress was very friendly and chatty. We had a very comfortable stay, and would stay again.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for reviewing your recent stay with and please accept our apologies that your initial room was not acceptable. The maintenance issue has since been resolved. Welsh cakes and Bara Brith are featured on our afternoon tea menu that is exceptionally popular each day between 2pm & 5pm. Please let me know via email [email protected] when your next returning to the hotel to allow me to ensure we have some welsh cake in your room upon arrival for you to enjoy.

"quiet weekend away"

4
09/11/2015

Fabulous place for a quiet weekend it was my 4th time there and will go back i have been with family and friends as well as just couples all great only thing that let's it down is the food it was more a 2? they really need to sort the quality of the food it was very poor which lets the hotel downnext time I will eat out. The spa was great and they have good offers for treatments.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for reviewing your latest visit to the hotel, i am sure on your next visit you will be impressed with the new menu that we are implementing. make sure to follow us on twitter @lampheyspa to keep updated

"All good except noisy kitchen fans"

3
08/11/2015

In many ways this is a good hotel - lovely building which is has been well restored/looked after, great rooms, tidy pool and spa, location and excellent breakfast. The staff were also very friendly. But...do not get a room on the east side (ours was No 2) as the kitchen extractor fans are very noisy all day and evening. Yes they go off about 10pm so you can sleep, but then they come back on again about 6.30am for breakfast. Shame as this is a good hotel otherwise.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the time to review your recent visit to BEST WESTERN Lamphey Court Hotel & Spa. I am sorry that your sleep was disturbed by the kitchen extraction, we are currently invesigating way of reducing any distubacne caused by the extraction. I do hope we can welcome you back to the hotel in the near future for a more peaceful stay.

"Terrible dinner and staff!"

1
07/11/2015

Went for a Sunday lunch was a terrible dinner the pork dinner was thick and could not eat it, no extra gravy had to eat 20 mins for it, no bread role with our soup, some staff was unhelpful,overall it was not a good dinner it was terrible!!!!!!!!g

"Would not stay here again, needs building investment and staff training"

1
28/10/2015

+ves Nice driveway approaching the hotel Staff genuinely trying, some very good though others don't seem motivated. Only 2 staff on at weekend breakfast meant they were stretched, forgot orders. Fawlty towers moment when asked for two teas and foreign waitress replied by giving me the "V" sign to indicate she understood it was two teas :-) Best steam room I have experienced -ves the trip adviser hotel write-up says it is one of Pembrokeshire's best kept secrets - in our opinion it could be with some investment in staff and a building renovation programme but our experience was very disappointing. The decor is old and tired - it must have seen better days at some point? We arrived late evening and were given room 7 - avoid at all costs! WiFi - could not get it and when went to corridor and got it, lost it again in room. Apparently new system just put in and still teething problems 4ft 6 beds - far too narrow (and we are both thin!) and really soft so you feel it every time your partner moves in the night dark - as underneath the large hotel entrance porch Noisy - hear Rm6 speaking next door as stud walls, plus seemed to be a hen party so lots of shrieking into the Sunday morning Smokey - people smoke outside the hotel entrance so hear them talking and smoke goes up and into the room (complained and receptionist did try and move people away from the entrance if you put tables and chairs there and no "no smoking" signs you are in a losing battle) SPA - all treatment slots booked already when we arrived so it must be popular (spa break packages and hen weekends) BUT should tell people it gets booked up so need to book early Breakfast - slow service. full breakfast is one egg, one sausage, one slice of bacon (v tasty) 1/2 thin slice of black pudding and 4/5 slices of mushroom. Thankfully there is cereal, toast and bread to fill you up. Main reception does not have access to SPA bookings - inconvenient when SPA is closed. Apparently it is on a different system" and hotel still does not have access Staff did not ask if we had enjoyed our stay on checking out so did not pass on these comments to them. Best Western need to seriously reconsider their affiliation with this hotel. Poor image of their brand.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the time to review your recent stay and accept my apologies if we did not indeed meet or exceed your expectations. We take all comments on board and without guest reviews/comments to highlight both positve and negatives we would be unable to progress. Please feel free to contact me directly to allow me to apologise personally. [email protected]

"Dissapointing"

2
28/10/2015

2 night stay which was spoilt by uncomfortable bed. Day 1 no hot water. Outside light was not working and was needed as we had a flight of outdoor steps to get up to our room. Disssapointing evening meal, slow service and had to ask for more veg as there was no where near enough for our party of 10. Some of the staff very helpful.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for reviewing your recent stay with us, since i recieved your comment about the light we have had this fitted to a photocell switch to bypass the internal switch that was in use. I do hope you will consider visiting us agian, to allow us to show you the changes implemented since your last visit

"Spa package for two."

4
25/10/2015

The Spa is housed in a separate building from the hotel which was nice. The pool is a good size and jacuzzi, sauna and steam room are well kept. The changing room is adequate, but it only has two showers, two changing rooms and two toilets and so was a bit crowded. Unfortunately there were two very noisy groups in the pool which spoilt the relaxed atmosphere somewhat, perhaps notices reminding people to keep the noise down would help. We had a lovely massage and facial with Kay, who was very helpful and went out of her way to make sure we got the most out of the experience. Lunch was excellent with plenty of choices on the menu and the dining staff were very pleasant. We were a bit disappointed when we got back to the pool, as there were no spare seats around so we cut short our day and made our way home, All in all it was a good day, marred only by noise and the lack of seating around the pool. I am happy to recommend it,

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the time to review your recent spa experience, when your looking to revisit the spa please contact [email protected] and they will be able to advise of quiter times where ou can make the most of the tranquil atmosphere

"Nice weekend away"

4
25/10/2015

My partner booked the escape and indulge spa break weekend for my birthday and we had a lovely time. The only comments I would make are: The walls are extremely thin and you can hear next doors conversations. If your short the shower is over a bath which is a bit high and I felt like I was going to fall getting in and out. When ordering food in the restaurant make sure you order before your starving because it does take a while to come and there is not much of variety if you are a plain eater. On the plus side the spa treatments and pool area were lovely and very relaxing. The room itself was very nice although a bit dated and the staff were very polite and helpful. I would return to this hotel but maybe go out to other restaurants and bars to eat and the food did not appeal to me.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for reviewing your recent stay with us, please dont hesitate during you next visit to enquire if Chef can prepare a dish to suit your taste, he woudl be more than happy to try and accomodate your request.

"Hit and miss"

3
14/10/2015

The hotel is an attractive building sorrounded by fields. A nice spa and gym certainly helped us relax. The staff were mostly delightful with one exception. Particular shout out goes to the lady who served breakfast who could not have been more helpful. For me the stay was not helped by the dinner policy. We paid for dinner bed and breakfast. Apparently this included a £25 dinner, but only if ordered from the £25 menu. If we'd ordered from the main menu the allowance went down to £20. So is the £25 menu overpriced or the other menu? Either way felt like a rip off. Service was slow and the food was hit and miss. Sometimes excellent (laver bread bacon and cockles for breakfast) sometimes rubbish (overcooked dry steak). Overall unlikely to return, but enjoyed the stay.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent stay at BEST WESTERN Lamphey Court Hotel & Spa. The Country House Menu that we offer to our dinner, bed and breakfast guests changes on a daily basis, we will arrange to review the wording of the menus and confirmations to try and ensure clarity on what is included with each reservation.

"reflexology with Kay"

5
14/10/2015

had reflexology with Kay on Saturday and it was amazing! felt completely relaxed afterwards! she was amazing and made me feel totally comfortable, great treatment and would recommend to anyone thinking about it or even not, its well worth it! slept like a baby the night of the treatment and have slept amazingly since and ive had so much more energy!

"spa day"

4
07/10/2015

Recently spent a spa day here courtesy of the kids for our anniversary. Day included a back massage and a lunch all in the price. The hotel itself is very old fashioned and grand and although we did not stay overnight the surroundings looked ideal. The spa area is well maintained and the massage by Kay was very relaxing and left you feeling envigoured. An overall thoughrly enjoyable day down in no small part played by all staff who were helpful courtious and polite throughout the day.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to review your recent spa experience, your comments will be conveyed to the Spa team during our next meeting.

"Slightly quirky hotel with friendly staff, very pleasant surroundings and good spa facilities"

3
05/10/2015

Stayed Friday to Sunday. Large (non-premium) twin room overlooking the courtyard. Clean, space to move around and hang things up, very comfortable beds, tea/coffee/biscuits, wifi, tv, clean bath & shower. Breakfast service was haphazard (all the guests seemed to arrive at the same time) and improved on Sunday. Wedding buffet was simple and good, but ran out of desert before everyone had a first serving. Good bar service with basic choice of beer (no cask ale). Very nice spa though bookings can't be made through reception and they can't tell you what treatment slots are available (you have to wait till the spa re-opens then ring them direct). Friendly staff there though and Kay gives a very penetrating massage.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to comment on your recent visit to the hotel, we are reviewing the Spa treatment booking procedures to ensure reception are able to access the Spa diary.

"NOISEY"

3
29/09/2015

This hotel provided accommodation and restaurant. Altogether, almost an enjoyable stay. The hotel is close to the centre and other main attractions. Hotel staff were very helpful and efficient. although my room must have been above the kitchen area as there was a fan drone all night not comfortable at all after a days working around the area otherwise nice place to stay

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking th etime to review your recent stay at BEST WESTERN Lamphey Court Hotel & Spa. Please acccept our apologies, the extraction fans are switched off after service each evening and on this occasion there appears to have been an oversight during the close down procedures. Please ensure to book directly with the hotel on your next visit, where we will endeavour to arrange a complimentray upgrade.

"Family Christmas get together"

5
28/09/2015

This was a really lovely hotel. Room was fantastic, all staff very friendly and helpful and facilities are superb. Food was also lovely. Would highly recommend it. In a lovely location and surrounding area of West Wales.

"amazing stay and the spa fantastic"

5
22/09/2015

Would definitely recommend this Hotel,Stunning location, great food and service.All the staff so helpful and polite. We stayed in a studio room which was spacious and very clean.The spa facilities were great I had one of the best back,neck and shoulder massages ever, Thank you. Hope to be back soon.

Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
thank you for taking the time to review your recent stay, i will pass your kind words onto the therapists in the spa, we look forward to welcoming you back soon