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Best Western Lamphey Court Hotel, Pembroke

Lamphey, SA71 5NT, Pembroke, Great Britain - Siehe auf einer Karte
Best Western Lamphey Court Hotel - Aussenansicht Das Best Western Lamphey Court Hotel ist ideal in Pembroke Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

P steht für Perfektion. . . in Pembroke! Nicht weit von Tenby an einer malerischen, dramatischen Küstenstrecke liegt das BEST WESTERN Lamphey Court Hotel and Spa auf einem weitläufigen Gelände. Gutes Essen (aus frischen, regionalen Zutaten) wird mit gutem Wein serviert, und auf unseren Tennisplätzen mit Flutlicht können Sie Ihre Gegner abservieren. Im Oakwood Leisure-Zentrum in der Anlage können Sie sich mit ganzheitlichen Therapien und Kosmetikbehandlungen verwöhnen lassen. Die nahe gelegenen Sandstrände, versteckten Ruheplätze, vorgelagerten Inseln, normannischen Burgen, örtlichen Kunsthandwerkgeschäfte und herausfordernden Golfplätze sind ebenfalls einen Besuch wert. Wir verfügen auch über eine Hubschrauberlandefläche für besondere Anlässe und besondere Gäste! Hinweis: Einige Zimmer befinden sich in einem umgebauten Kutschenhaus, separat vom Hauptgebäude. Eingeschränkte Schwimmzeiten für Kinder bis 16 Jahre: Mo bis Sa von 8:00 Uhr bis 10:00 Uhr und 15:30 Uhr bis 17:30 Uhr, So von 8:00 Uhr bis 10:00 Uhr und 14:30 Uhr bis 17:30 Uhr. Hinweis: Zimmer im Nebengebäude sind Double Studio und DTT Family Room. Genießen Sie Ihren Aufenthalt!

Best Western

Lamphey Court Hotel

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Vorteile des Hotels

  • Hallenbad
    Hallenbad
  • Lounge / Bar
    Lounge / Bar
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • Dampfbad
    Dampfbad
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
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Bewertung unserer Kunden

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Certificate of Excellence 2020
Travelers Choice 2020
 
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Gebildet aus de 1422 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
514
Sehr gut
414
Befriedigend
226
Mangelhaft
145
Ungenügend
123
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
15
Alleinreisende Alleinreisende
42
Familie Familie
294
Geschäftlich Geschäftlich
61
Geschäfts-<br>reisende Geschäfts-
reisende
99
Geschäftsleute Geschäftsleute
63
Geschäftsreisende Geschäftsreisende
72
Paare Paare
639
Reisen mit Freunden Reisen mit Freunden
152
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Beautiful country house hotel"

4
Jon_X350, Alton, United Kingdom 12/05/2022

Stayed for one night while exploring the surrounding area. First impressions were good - a beautiful country house hotel in a peaceful rural setting. Unfortunately the car park isn't particularly big. Don't be last to arrive in a large car! Having eaten elsewhere we didn't experience either dinner or breakfast (an extra £12 each) at the hotel so can't comment on the restaurant. Our room (4) on the first floor of the main building was accessed by a grand staircase. There are no lifts. The room itself was generously proportioned with a seating area and a large bathroom. Some have commented that the decor is dated, but I think it befits a building of this age and character and was at least comfortable and of good quality. There were a few minor cleaning and maintenance issues, notably a dusty chandelier and the extractor fan in the bathroom sounded like an idling tractor - very loud! Overall no issues experienced and a good, peaceful night's sleep. Particularly grateful to the helpful lady on checkout who took time to escort my partner to a step free exit from the building as we departed. At the time of writing the hotel website still contains prominent notices about various Covid-19 restrictions that - thankfully - no longer appear to be current. This almost deterred us from booking, so might be an idea to keep the guidelines up to date. I would add that we felt perfectly safe throughout our stay.

"Excellent hotel but we could only use 1 of 4 nights booked and paid for due to Managers total intransigence"

5
Marie W, Portishead, United Kingdom 06/05/2022

A week before our visit my husband heard that the awaited cancer surgery he needed was going to be during the booked visit to the hotel and we could only stay 1 of the 4 nights booked. We asked if we could bring forward the visit by one day and have two nights and then if we could use the other a few weeks later. The member of staff was very helpful and said we could but the manager point blankly said no. We offered the other three nights to our family and our grandsons wife agreed to bring her daughter and her mother. Although we were pleased she could use the other 3nights we were bitterly disappointed as having not been away for a few years because of illness and covid we were so looking forward to the break.

"A Pleasant stay in Pembrokeshire"

3
DianeB823, Stourport on severn 05/05/2022

This was a very pleasant stay but the hotel is tired and needs a revamp. The dinner menu never changed so we went out to eat. The bedrooms were spacious but dreary but the bed was very comfortable and there was always plenty of hot water The spa was modern and well kept altho a treatment was cancelled without an explanation

"Paying for 3* amenities and experience within a 4* Venue. Accounting for removal of sickness following dinner."

2
thomasdjones1996, Aberdare, United Kingdom 03/05/2022

Throughout visit, staff were warm, welcoming, and friendly. The Venue itself is gorgeous and historic with many of its features. Payed for the dine, b&b in a superior king room. Was disappointed with the room, seemed to be a standard at best with the bed a double that wasn't comfortable however the period features and large bathroom could make up for this. The food itself was tasty and in good portions with the service being quick and friendly. The bar is a little overpriced at 15 for 2 singles with mixers. Unfortunately, I have been unwell the night of and the past 2 days possibly as a result of the food. Hot breakfast was average at best but would definitively speak highly on the continental. Utilised the spa although no treatments were available. Prebooking definitely recommended although cannot see the availability online unless you have an membership account. Spa number not answered on 3/4 attempts prior however good response rate on email. But was not able to book treatment. Nooone on desks to ask about robes so had to use the towels provided. For a 3hr trip to spa noticed 1 staff member who reported she was not working on the desk. Pool was cold therefore spent most time in the jacuzzi and steam/hot rooms added to the lack of robes. Changing facilities small with unclean floors. Disappointed as this was the main reason for choosing this hotel. Overall Paying for 3* amenities and experience within a 4* Venue.

"Fabulous location and lovely staff but food appalling!"

3
wilkes007, Birmingham, United Kingdom 22/04/2022

I booked a 2 night mini break for myself so that I could explore some of Pembrokeshire's outstanding countryside. The hotel has an incredible outlook, set just next to Bishop's Palace. Inside it is quite dated, but I found it to be clean. All of the staff from reception to housekeeping staff and waiting staff were very welcoming and friendly. The room itself was dated, but clean and the enormous bath was brilliant! I tried out the Spa - again - clean etc, but the water was rather cold and poolside was also cold - which meant that I wasn't able to hang around on the loungers for more than a few minutes - which I would have liked to have done. The negative about my stay was the appalling food. It was so bad, that I would not visit again, nor would I recommend it sadly. The first evening I decided on a beef burger (what can go wrong?). It was a chewy item which tasted like packet/frozen object with overcooked bacon and slightly burnt cheese. I was disappointed but didn't complain - but wondered how on Earth the hotel could justify the cost of it? The next evening, I had decided to eat elsewhere but in the end, I was too tired so I decided to give the restaurant another try. I wish I hadn't! I chose Thai style sea bass with fragrant rice. This dish arrived. Straight away it was obvious that the fish had been reheated - the flesh was hard and the taste was awful. I'm not sure what the Thai element actually was - but it wasn't served with 'fragrant' rice as I know it. I think they had emptied a microwaveable Tesco pilau rice into the bowl. There was water at the bottom - not sauce - water. At the side some grated carrot. I was actually really upset that the meal was so poor and left the restaurant. The serving staff were sympathetic and I wasn't charged for the dinner. I don't know what kind of experience/qualifications the chef has - or even that he or she are actually chefs - but they must have known that what they were serving was seriously bad. I felt ill all evening. If something is done about the quality of food, it would also be good to consider the quality of the coffee served at breakfast. It is watery and unpleasant with a vague tinge of coffee flavour. Coffee is massive at the moment - and many many people now have great coffee makers at home - I have. This trend should be recognised in the hotel and definitely improved.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Hello, Thank you for sharing your detailed feedback. We are pleased to see our staff looked after you and that the Hotel & Spa were in keeping with the service you would expect. However, we are very sorry to read of your disappointing experience with our food - most reviews are very positive about their experience with our offering, so we are a bit shocked to read the details you shared above. Please note; We have passed everything onto the Senior team to address for going forward. If you do ever visit Pembrokeshire again we would like to invite you back in hope of providing a better stay all-round. Kind regards, Hotel & Spa team

"Lovely location, very tranquil"

4
User 22/04/2022

Loved the location it was very tranquil , staff were so friendly and helpful. Grandchildren loved the swimming pool and adults did too . Breakfast was great, and catered for vegetarians in the family and gluten free .

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for staying with us Pat. We hope you and your family had a lovely visit to Pembrokeshire and we hope to welcome you all again in the future. Kind regards, Hotel & Spa team.

"Great value for money, Great experience"

5
Lovely69456, Trowbridge, United Kingdom 20/04/2022

Great location, very friendly, polite and helpful staff, very clean in gust room and public areas, good WiFi and facilities, lots of car parking, varying and good quality food and drinks, really happy with my stay over Easter weekend, great experience.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
We are delighted to read of your happy Easter break - thank you for staying with us. We hope to you welcome you again soon. Kind regards, Hotel & Spa team.

"Lovely rural location"

4
peteroaktree, Aberdare, United Kingdom 18/04/2022

Booked this fro two nights to explore the area dn to relax. Unforyunetly the chef had corvid and so were not saving evening meals. as it happened phoned ealier in the day and were informed then, so made other arrangements that first evening. On second nighht the htetel booked us to eat in the Lamphey hall hotel which as a half mile walk away, splendid meal.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Peter, Thanks for your feedback. We are pleased you enjoyed your time in beautiful Pembrokeshire. Thanks for being understanding during that tricky time with our Chef away unwell. We Hope to welcome you back again in the future. Kind regards, Hotel & Spa team.

"Disappointed - not 4 star"

2
johnwV5563GI, Bridgend, United Kingdom 17/04/2022

First impressions for a 4 star hotel, the hotel looked nice, however that opinion soon changed on entry. The hotel is extremely old fashioned and run down, expect to carry your own bags to your room. I stayed 2 nights with friends, the first night we all stayed in a family room, 235. This room was absolutely run down. The bathroom, disgusting. The shower was so weak, my friend had to use the shower in the spa area. The bathroom had a funny smell to it. We should have argued the price of room on checkout, it absolutely was not worth the money we payed, (you can also hear your room neighbours, I didnt sleep well at all). The second night, we had separate rooms booked. Our room ,27, was better looking than the one we stayed in the night before, however you can clearly hear upstairs neighbours walk around and talk, I don't even get that level of clarity in the upstairs of my house!! Unfortunately for us, a new born baby stayed upstairs, we heard it cry all night and the parents walk around. The hotel should cater for this in that maybe parents with babies stay on the ground floors, as this completely disturbed my sleep. We didn't sleep well at all for 2 nights, the shower in this room was much better however, our friend who stayed in her own room had peanuts on the floor, not from her, and a stain on the pillow. We were not able to get a massage etc as no booking room, although if that compares to their pool area, I'm glad. This hotel is supposed to be relaxing, we visited the pool, where a family of teenagers were canon balling in the pool, being loud etc etc splashing peoples loungers at the side of the pool, yes the father was just as bad with no care. No-one from the hotel staff said anything. The hotel should really have a pool for children and a separate pool for adults, not sure how it can be relaxing with children in there! The jacuzzi area is dirty and cold, the pool was also cold. On our final day we decided to have breakfast at the hotel, we walked in sat down, and once ordered tea etc, told someone would come take our orders. We waited for over half hour for this. 3 tables, who arrived after us, all had their orderes taken first. I politely asked a young girl if we could order, she said she would get someone. An older lady came to to our table, and very rude she was. She interrupted us and said "I am serving this table, then I will serve you", we couldn't believe her attitude! Absolutely no need for it. The breakfast however was average. After breakfast, we checked out. My friend, who's birthday it was, decided to complain to reception staff about the service we encountered at breakfast, although I'm sure nothing will be done about it. While at breakfast, 3 lots of guests checking out all raised complaints about various parts of their stay, we were able to relate to each of those complaints. I will steer clear of this hotel in future, and suggest you do the same. It is not an enjoyable stay. Absolutely not a 4 star hotel or 4 star experience, complete sham, rude staff, and dirty rooms and pool area.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi John - Thank you for leaving your detailed feedback. We are sorry to read of your disappointing experience and have passed on all points you have mentioned to our Senior staff for their direct attention. Kind regards, Hotel & Spa team.

"Beautiful hotel excellent staff"

5
Elizabeth_Swansea-19, Swansea, United Kingdom 01/04/2022

We popped in here on the off chance and was greeted by Angela who was such a lovely friendly lady on reception. Such a great deal bed and breakfast would highly recommend All staff so helpful and friendly breakfast was amazing full English cooked breakfast also fresh fruit yogurts cereals. Unlimited tea coffee. Scenery is stunning. We used the spa which was beautiful too so relaxing can't wait to go back with friends again. Highly recommend this hotel

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
We are delighted to see that you enjoyed Pembrokeshire's beautiful scenery Elizabeth. We have passed your kind words onto our team and we hope to welcome you back soon.

"Two night mini break"

4
chrisginny2022, Blandford Forum, United Kingdom 24/03/2022

We stayed in this beautiful hotel because we wanted to explore this area with the prospect of a longer visit next year. We both especially liked the warmth and friendly people which created a lovely atmosphere in the hotel. The room was very good warm and cosy in the main building and we slept well. We had upgraded our room but not all of the facilities had been set in place as described in the upgrade description, which maybe we should have chased up but we were not really bothered about as they were clearly suffering staff shortages because of covid and current problems in the hospitality trade at the moment. The restaurant and food was very nice with a varied menu, we were asked if we had any food allergies which needed to be considered too which impressed us as my husband is allergic to seafood. Over-all a very pleasant stay.

"Girls weekend"

5
User 21/03/2022

Fabulous weekend away with the girls. We relaxed, had afternoon tea, spa treatments and a wonderful time all around. The hotel is down sweeping drive, and very peaceful. However you can hop in the car and Tenby is just 8 miles away, so best of both worlds. Amazing breakfast each morning, with lots of choice. Staff were wonderful, nothing was to much trouble and the team looked to ensure we had a great break from a smooth check in, to recommended places to go. Well done to all the staff, in what is still a challenging COVID time

"Dated"

1
AndreaDaviesWales, Wales, United Kingdom 20/03/2022

Hotel is very very dated and needs a lot of work done in order to justify the cost of one nights stay. Pool and spa area is lovely and you can tell it's new and modern in comparison to the rest of the hotel. Unfortunately the pool was very cold which lets it down. My partner went to reception to request a travel cot for our 10 month daughter and was told by a very rude member of staff that we had to pay a non refundable 10 pound payment! We paid a lot of money to stay in what was meant to be a family room (family friendly we assumed) The room was dated and we could hear every step that the above room were making (ceiling must have been made from wafer) so we had a lovely 6 am wake up call from the sound of multiple footsteps above. The bed was comfy on a positive. The breakfast room was again dated, limited choice on continental, however cooked breakfast was nice. Staff very unengaged (considering we had small children with us ) a smile goes a long way , even engagement with the kids would have been something. Will not be returning .

"Don't be fooled by the pictures"

1
User 19/03/2022

Hotel staff very rude and unhelpful , hotel dated and needs a lot of work to make it worthy of paying £172 a night… Requested a cot for my 10 month yr old baby which was an additional cost of £10 non refundable even though I was staying in a family room to which I stated the age of my Kids so they were fully aware I was coming with a baby… The pool was clean and tidy but very Cold I would not recommend this stay and was completely fooled by the pictures and other reviews

"A pleasant break"

5
User 11/03/2022

My wife, daughter and I enjoyed a 3-night stay and would happily stay again. The few issues with room preparation for three people were sorted out by reception when we arrived and the staff were all friendly and helpful. The hotel was comfortably warm (during cold March days), the breakfast was good and the pool and sauna an excellent facility.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for visiting us Michael. We are pleased to see you enjoyed your stay with your family. We will pass your kind feedback onto our team and hope to welcome you all again soon.

"Lovely Location, Leisure facilities, Food & Drink"

4
724RichardB, Gloucester, United Kingdom 07/03/2022

Top notch location with excellent cooked food and service. Leisure facilities were up to date and well maintained. My preference would be for a larger duvet and softer bed, but fantastic otherwise. Lovely anniversary break

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for visiting us Richard. We are pleased to see you experienced a lovely anniversary break with us - Happy Anniversary from us all here! We will pass your positive feedback onto our team and hope to welcome you both in the future.

"A best Best Western."

5
chrispreece, Westward Ho, United Kingdom 06/03/2022

Just spent a week in Wales and a night here was the highlight in terms of accommodation. Nice, friendly staff and good food with plenty of choice at breakfast. Pool a nice size for swimming (unlike many hotels where you barely manage 3 strokes before having to turn). My coach house room, although in an annex, was spacious and well appointed, with a sofa, desk and comfortable bed. Quiet and surrounded by nature it ensured a good night's sleep. I've stayed in a few Best Westerns (they do vary but all are more individual than most chains) and this was definitely a 'keeper'. Hope to return.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for staying with us Chris - We are pleased to see you made the most of your time with us - our Coach House rooms definitely offer a nice quiet environment and great to see you found time to make use of our pool too. We have passed your kind feedback onto our team and hope to welcome you back in the future.

"Great Value Polite Staff"

5
DonRobinsonSOS, Stourport on Severn, United Kingdom 06/03/2022

We both enjoyed our stay very much, the staff were polite and very helpful. The breakfast competes with any we have had. The evening meal was enjoyable. If there was a down side it would be the pool, gym and spa being commanded by the local members. We will definitely go back.

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for visiting us Don. We are delighted to read that our staff looked after you well and that breakie was great too! ... Our team will be pleased to hear your positive thoughts. We are working on ensuring the pool is not too overcrowded - thanks for your feedback on that too. We hope to welcome you again soon.

"False Promises - Upsetting experience!"

2
StumaCaldicot, Caldicot 23/02/2022

Liked · Pros - Friendly staff, good food in restaurant, nice hot tub and excellent parking around the site Disliked · The Swimming pool was cold, sauna not working for the whole 3 days we stayed, no music in gym, no hooks for clothes and no fridge in room. Like a few previous reviews have mentioned - idealic location ,though unfortunately it really needs updating there. Booked through Booking.com rooms only, was explained on check in - free breakfasts for the duration of our stay, then was charged breakfasts on check out. This ruined our stay!

Lamphey Court Hotel Spa team, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for visiting us and for leaving your detailed feedback. We have shared your thoughts with our Senior staff to take into consideration (& fix asap where possible) ... We hope to welcome you again in future - we are doing our best to ensure everyone has a pleasant stay and appreciate that perhaps this time was not perfect but in future we can rectify this occasion.

"Lovely hotel"

4
Picyme, Cardiff, United Kingdom 19/02/2022

My friend and I had a lovely couple of days at Lamphey Court Hotel. The staff were so friendly and helpful, and could not do enough to make our stay enjoyable. The room was great and the beds were very comfortable. I read a previous review about there being problems with the heating, but the radiators just took some time to warm up. We had a superior twin room and couldn't fault it. Yes, it's a little faded, but it's not selling itself as an ultra-modern hotel and sometimes, old-time glamour can be nice. The pool and spa are ultra-modern. Just to note, the pool and spa and not joined to the main hotel but a tiny walk away. Breakfast was great, continental, and full Welsh. We had dinner on two evenings and mains and puddings were lovely, didn't try the starters. Lamphey Bishops Palace ruins are at the end of the drive and well worth a walk, an unexpected bonus. The hotel is in a great location for exploring Pembrokeshire and I would definitely recommend it.

"Disappointed"

3
User 04/02/2022

Stayed many times lovely setting nice spa but rooms could do with updating . The last time we stayed we were shocked when we opened the door to find the room not made up and in a mess . Went back to reception and was given another room . Nice room but one curtain hanging down from window not able to close curtains properly and on ground floor . Should of gone back to complain but didn't bother . Would of been nice to be offered a complimentary drink for the inconvenience . The cost of the rooms you think things would be checked over and suppose to be 4* .

"Lovely setting"

4
User 11/01/2022

Listed grand country hotel. Usual problems with ancient building but still very comfortable. Staff more than compensated for minor problems with plumbing and heating. Our room was clean and comfortable, but difficult to control temperature.

"Wonderful Christmas Package 2021"

5
User 02/01/2022

Superb break in western Wales at the Lamphey Court Hotel, for Christmas. Large family accommodation with kids separated in their own room. Package included Candlelit Christmas Eve dinner, Christmas dinner and Boxing Day supper as well as 'the full Welsh' breakfast. Were so impressed we stayed a couple of extra nights. Fantastic history in the hotel, former mansion of plantation owner ex Jamaica. Built from the millions made out of slavery, but that sadly applies to many of Britain's 'great' houses. Solid Honduran mahogany doors throughout, elegant staircase and photos of former master riding to hounds. Nice work if you can get it. Could have explored Pembrokeshire for weeks. Not only the spectacular Pembrokeshire coastal path with waves crashing and sending spray to the full height of the 300 ft cliffs, but Pembroke castle close by (a treat for the kids) and the unbelievable and breath -taking setting of St David's Cathedral further up the coast. 'Blow winds blow and crack your cheeks!' Experienced real weather of the Atlantic Coast and not the piffling drizzle and greyness of South East England. Staff a treasure and pleasure. Very friendly and helpful and food (especially the roast lamb) a treat. Spa added real value to the holiday with lovely warm pool and exercise gym + numerous 'machines'. Would wholeheartedly recommend and would return again in a flash. I give the Lamphey Court Hotel and Spa 5 stars. Thank you.

Tony Lain, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
I am delighted to read of your wonderful stay with us. This is the kind of experience we really hope to give our guests - your kind words will be much appreciated by my hard working team. We are extremely lucky to be so close to the coast and your words perfectly capture how the weather feels sometimes! I am will be sharing your feedback with my team and am sure this will please them as we look ahead to 2022. Hope to welcome you back in future. Wish you a good year ahead. Kind regards, Tony

"Horrible experience"

1
User 01/01/2022

I am really sorry to say this was an horrible experience. The room was dirty, especially the toilet, hairs in the tub, dirty sink and walls. We weren't even able to make a coffe as the kettle was so dirty. Also the room was so cold as the heater was going off every few hours. We had to cancel the second night and our New Year's Eve dinner and go home. I couldn't keep my kids in that dirt. The lady in reception didn't seemed to be bothered about this. The only thing she did is take the payment and let us go, I personally had to ask for the manager's email. We paid Anyway for the second night as we just wanted to leave. And charging a 4 year old kid for bf is ridiculous. Very disappointed for a 4 star hotel. Never again

Tony Lain, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest feedback - I am terribly sorry to read of your bad experience - this is certainly not how I wish our guests to be left feeling after visiting us. I have taken your feedback onboard and am sharing it with my staff, to be taken seriously. If you visit Pembrokeshire again, I would personally like to invite you to stay with us again (let our staff know of this occasion when booking) so they are aware and can do their utmost to take care of you and your family. I hope you found a solution to celebrate your New Year's Eve. Wish you a good year ahead. Kind regards, Tony

"Spa day retreat package"

5
User 19/12/2021

I booked a spa retreat package for me and my mum using a voucher. Leeza in the spa was superb, both me and mum had a hot stone massage which was divine! I had a facial and mum had a foot massage and scrub. Leez was very proffesional and friendly. We had also had access the pool area which include jaccuzo and sauna. We had afternoon tea which was also lovely. Definately reccomend and we will be booking again

Tony Lain, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for joining us Gemma - I am really pleased to read of your good experience in our beautiful Spa. I will be sure to let Leeza know of your kind words. We hope to see you again in future. Kind regards, Tony

"Tea time me time spa day"

5
juliep5925, Haverfordwest, United Kingdom 16/12/2021

Went for a teatime me time spa day. But there was no trace of our booking. Imogen and Leeza were very apologetic and sorted it out with no fuss. Both my friend and I had facial treatment and it was fab very relaxing. Heated bed during treatment which was lovely x Imogen and Leeza were both lovely will definitely be back x

"Excellent stay in beautiful surroundings"

5
User 07/12/2021

My husband and I stayed here for 2 nights recently. The hotel is in a very picturesque location. On arrival we were made to feel welcome with a complimentary room upgrade! Our room was exquisite, pretty decor, fluffy towels and elemis toiletries. The hotel has excellent facilities including on site parking, well stocked bar and a lovely spa. We dined in the hotel restaurant on both evenings, the food was of excellent quality and served elegantly. All staff, without exception were welcoming and friendly. I would love to stay here again in the future and would recommend you do too, you won't be disappointed!

"Needs the Alex Polizzi makeover"

2
User 22/11/2021

The inside experience does not live up to the promise of the outside which is such a shame. Needs a review of the menu and refreshing/updating of the decor and furniture to raise its game to that of a spa hotel and to compete with the local competition. Very sad.

"Register to be members"

1
Coastal31990383347, Pembrokeshire, United Kingdom 22/11/2021

My husband and I have been trying to sign up to be members for a month no one seems to be available…very frustrating! We get conflicting information whenever we call and when we come in person, no one seems to be on duty. We have tried twice to register and will try again but I am not confident that we'll be successful the third time.

"Weekend break"

5
662scottw, Kingswood, United Kingdom 21/11/2021

Arrived friday eve about 8pm, nice easy booking in, lady on reception was lovely. We stayed in the coach house next to main building. Lady on reception gave us a bit of information we needed, spa times, breakfast and evening meal times. Room perfectly adequate for what we need. Lots of towels, toiletries and tea/coffee. No cooked breakfast due to lack of chefs in the area but continental breakfast was lovely. Typical continental, cheese,meats, salmon, breakfast cereal, yoghurt and much more. Staff serving breakfast were quick and ready to offer advice on local area. Used the spa twice, really nice clean spa with all facilities working, steam room/hot room and lots clean towels. Room was really nice, lovely shower, lots hot water. Easy to find and lots of parking. All in all well worth a visit.

"Short stay"

5
john d, Swansea, United Kingdom 19/11/2021

We stayed for two nights and really enjoyed, great friendly staff, nice clean room with a very comfortable bed. It was explained to us that the breakfast was a continental because there was no chef available, there was a great choice and plenty of it. Will be returning.

"Exceptional value"

5
Reg H, Hengoed, United Kingdom 18/11/2021

This hotel has charm and character, the staff are welcoming and the indoor pool and gym very well equipped. The rooms are somewhat bigger than we expected and very clean. The restaurant was comfortable with a good choice of both food and wine menu. This was our second visit, it wont be our last.

"Ok stay but website very misleading not what we thought."

2
User 14/11/2021

Hotel itself looked stunning from the outside , but it was very very hit and miss not what we thought it would be atall Bar staff clearly were not really sure what they were doing £6.05 for a Guinness from a can!! The room was ok but not what we expected the shower was absolutely appalling. Breakfast again just ok continental no cooked breakfast which personally I enjoyed , but husband didn't so much . Coffeee was cold . Milk for cereal was warm. The spa was unwelcoming and facilities weren't great Ok enough stay but won't be going back .

"Birthday meal"

5
KarenPickford, Pembroke Dock, United Kingdom 09/11/2021

Excellent spa clean and tidy,, /excellent facilities/ spa receptionist Jade very informative and polite,, Meal included in spa package,, Excellent food/ great choice menu/ very friendly staff including Nadia restaurant manager ,and Holly waitress..food excellent no complaints at all. Would definitely go back....real value for money....

"Excellent"

5
morehappyyears, Cardiff, United Kingdom 28/10/2021

We had two nights spa weekend for me and my family of girls. Friendly staff, excellent rooms and outstanding food. Would recommend it all. Loved the location. We took a train into Tenby for the day. The staff gave us the details of times etc.

"Poor Service"

1
User 24/10/2021

The location is lovely, beautiful setting, and the spa treatment and pool is very nice. The food was very nice, both for dinner and breakfast. However, the service is pretty poor. In the restaurant, a server accidentally poured her drink over her, and although did apologize, didn't really clear up the table. And at checkout, my room was charged incorrectly, but was eventually fixed. But the worst was when my friends were accused of damaging a light when it hadn't been working when we arrived, and had pictures to prove it. For twenty minutes, Catherine, the operations manager, accused my friends of this damage, in front of other guests which was very embarrassing. My friends ended up being charged fifty pounds, only for the manager to call seven minutes later, while we were on the road, to cancel the charge. This couldn't have been done while we were there? Poor service, would not recommend the hotel, which is unfortunate as it is a lovely location.

"Excellent"

5
User 23/10/2021

Just had 3 days spa break at this hotel and it was fantastic. The food was outstanding with extremely generous portions. Rooms excellent, comfortable well equipped and cleaned daily and the spa was superb again cleaned regularly. All the staff were efficient and very friendly and welcoming. All in all we had a fantastic stay and would highly recommend a visit.

"Best gone west"

1
Tobybaby29, Holywell, United Kingdom 21/10/2021

Arrived at reception an old trout told us we were in annex we asked if there was alternative accommodation in main building but told No . So off we went to find said room up flight of very slippery wet steps outside , fortunately for us the key fob did not work so off to reception again , by this time old trout had flown off, we explained to new receptionist that old legs and wet outdoor steps don't mix . She was most helpful and we were located in the main building . The bed linen was clean and the towels were fluffy however the carpet was very badly stained , this could have been sorted out if the area manager was doing his job properly by visiting the property and keeping a good housekeeper . Breakfast was non existent as the most unhelpful breakfast l staff ( who were obviously having a bad hair week ) told us “ There is no breakfast chef “ a group of waitresses who could not fry bacon and eggs ! The mind boggles ! . We asked for porridge only to be given the nearest thing to cement , and told “ we don't do this” no apology for what she offered up. Evening* meal was obviously prick and ting I asked for white rice with curry to be told “That's how it comes “. Apparently the soup had been the same flavour THREE nights on the trot..

"Happy stay"

4
117Carolyn, Newcastle upon Tyne, United Kingdom 21/10/2021

Happy short holiday Loved the spa, nice very helpful staff, shame no cooked breakfast but the continental breakfast was lovely with lots of fresh choices. Will book to go again in 2022 its in a good location.

"Awful, avoid"

1
User 18/10/2021

In desperate need of a complete refurbishment, new management and a deep clean. Low points included my child counting the number of dead bugs in our room (flies and spiders) and the inedible evening meal!

"Wonderful experience in every way."

5
User 18/10/2021

Surroundings beautiful, hotel elegant georgian, comfortable bedroom, excellent breakfasts and dinners, friendly and efficient service - what more could we want? Location ideal for visits to Tenby, the Stackpole Estate (National Trust) cliff walk to Barafundle Bay, and drive to Saundersfoot,and Pembroke Castle.

"beautiful Hotel"

4
iaevans, u.k. 17/10/2021

Lovely hotel extremely helpful and friendly staff, the rooms were clean. The bed was very small perhaps we were spoilt by staying previous night in another hotel where we had a very big bed. We ate in the hotel and the food was very good and we could highly recommend.

"Not A Thought for Disabled"

2
Sharon W, Cardiff, United Kingdom 15/10/2021

I booked this for my elderly aunt's for a little get away in the summer. I'm sorry to report that the place really needs a tidy up and they need to get someone in who can advise on disability aids and handrails - they have none. Towels in the room had holes in them, food was poor quality, menu was bleak, as for the G&T, my first one came without the gin and the second attempt with a bottle of tonic that was 18 months out of date - wouldn't recommend and certainly wouldn't go back.

"Disappointed"

2
Alan B, Neath Port Talbot, United Kingdom 15/10/2021

Hotel understaffed. No lift which is not mentioned on website. No chef at Breakfast only continental breakfast available. Insufficient heating in Conservatory Restaurant when complained was told it was an old building. Bar closed early (no staff).

"Excellent staff, great spa."

4
Riviman, Bolton ,England 13/10/2021

First and foremost the staff were excellent, on reception, in the breakfast room, in the restaurant, the cleaners and in the leisure centre, they were all extremely friendly and helpful. We were delighted with the excellent location of the hotel .The pool, sauna, steam room and jacuzzi area were spotlessly clean and an absolute delight. The food in the restaurant and at breakfast was most enjoyable. I understand the chef at breakfast had returned the day we arrived after being off with Covid and was able to provide a cooked breakfast. Unfortunately we understand he he was then off the day we left with Long Covid . We wish him or her a speedy recovery. The room that we stayed in was very good, particularly the bedroom, the bathroom however had a couple of issues which were reported to the management, I have been assured that they will be sorted and I was pleased with their response. The fact that we would stay at the hotel again should we return to the area shows that the few problems we encountered would not put us off. Make sure you have a walk round the Bishop's Palace next door to the hotel. It's fascinating and free to visit.

"Cannot even get bookings correct"

1
Meander30920208035, Stone, United Kingdom 12/10/2021

I booked via booking.com . I had confirmation from the hotel and from booking.com. When I turned up they said they had over booked and could not accommodate me. The lady behind the counter was rude and very unsympathetic. I had travelled 280 for business. I then had spend 3 hours driving around to get a hotel.

"Fabulous two night break"

4
User 12/10/2021

We have just returned from a two night break (Secret Escapes) at this glorious location. I, like many others I presume, read the reviews prior to travel & most of the negative responses are unjustified. Lamphey is in an amazing location & is a sight to behold approaching along the long, tree lined road/drive with amazing views that we were lucky - weather wise - to enjoy with a drink outside overlooking the beautiful countryside. Our check in was efficient with helpful information given by a very friendly, approachable member of staff. Excellent signage around re the current pandemic situation but I do think that many of our fellow guests missed them as there was a significant amount of non mask wearers although I suppose they may have been exempt??? On arrival we were informed of a problem with supplying a cooked breakfast menu which was a shame but is an issue I am sure the management are looking at pro-actively but, in all honesty the wonderful 'continental' type buffet breakfast supplied was fantastic - fresh, varied produce, excellent selections & plentiful - in addition we were refunded some monies due to this problem so it was not a problem at all. There were notices around indicating that due to staffing issues daily housekeeping in our room might not happen but this was not the case and, even if it had been, with such a short stay it would not have been problematic and I'm very sure that if there had been any housekeeping issues a conversation with any of the very helpful, friendly approachable staff would have resolved this. Our room was spacious & very clean with the hottest water I have ever had at a hotel. It was well equipped - TV, tea making facilities etc and even the provision of an iron & ironing board, The onsite spa facilities were excellent. We only ate at the hotel on on our first evening and although not amazing the food was tasty, well presented, excellent service and a very nice house red at a very good price. I cannot wait to revisit and am sure the ongoing building up of this venue will continue to fully warrant it's 4 stars. Thank you everyone at Lamphey for a wonderful few days.

"Highly recommend"

4
User 08/10/2021

Just spent a lovely few days here. Staff really friendly and knowledgeable, room good and very clean serviced every day, lovely peaceful surroundings and close to beach Coast path. Highlight is the pool. Fantastic modern 14 mtr pool with steam room sauna and jacuzzi all free to guests. Definitely worth a visit

"Not 4*"

3
User 05/10/2021

Excellent frontage and grounds. Staff very helpful throughout our stay. Bedrooms need an extensive update and beds are extremely uncomfortable. Service for dinner requires to be better organised. Simple things like ensuring condiments and butter are on the tables prior to dinner being served

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review - we hope you enjoyed Pembrokeshire. Your feedback has been shared with our owner and senior staff to see where we can action any needed improvements. We are pleased to see our team looked after you and hope to welcome you back in future.

"Really good hotel"

5
User 01/10/2021

We stayed on two nights from 29th September, the poor reviews we saw beforehand were not justified. The room was first class, the pool and spa was excellent. The hotel was full, but we had two excellent evening meals in the dining room and the breakfasts were good. The hotel is short staffed it appeared but the staff were first class, and very attentive, and some were working double shifts and I made a point of telling the staff how hard they were working which was appreciated. The meals were at a full price but the quality was very good. A helicopter landed in the front garden on the second night, and was there when we left, it would have been a quicker journey home had it belonged to us! At the end of the drive is a free to enter historic site of the ruins on Lamphey Bishops Palace, well worth a visit. In our opinion the poor reviews given by former guests isn't justified, I'm sure future guests won't be dissatisfied.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for taking a moment to leave your detailed feedback - we appreciate we have certainly weathered some storms with reviews at times, so your positive words are lovely to see. Most importantly; we are so happy to read of your lovely experience with us! This is the kind of stay and calibre of food we always hope to offer - our staff were delighted to host you and hope to welcome you again in future. Let's try to fly you in by chopper next time ;)

"Very enjoyable stay"

5
User 01/10/2021

Please, please do not be put off by these poor reviews, We had a super time at Lamphey and would certainly stay again. The staff and management are working so hard to maintain high standards and should be praised for all of their efforts. Whilst we were there cooked breakfast and making up rooms was back on. It is good value, thank you for a very enjoyable stay , we will be back !

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for taking time to leave your kind review - after some tough moments with negative feedback it really means a lot to our owner and staff to know that everything was enjoyable for you. Our team were delighted to have you stay and hope to welcome you again in future. We hope you enjoyed lovely Pembrokeshire and that the sun shone for you too

"Heavenly spa and massage"

5
MinnietheMinx1974, Carmarthen, United Kingdom 01/10/2021

Review of our spa day and full body massage Booked e pool and facilities for an hour Lovely pool area with a great view and good steam rooms and jacuzzi Really relaxing clean and good facilities to change Met by Jasmine on reception super helpful and tentative But her massage is even better!! What an experience! 60 of the most relaxing minutes of my life Great back massage with enough pressure to feel the release and the rest of the body massage was just blissful Legs, feet, arms, shoulders all just heavenly honestly it's the best I have had! My partner had his massage with Imogen and she was also in her words very good and relaxing Both girls were incredibly professional and tentative Will be back!! Book them! You won't regret it!

"Hot Stone Massage"

5
User 28/09/2021

My husband and I had hot stone massage with Imogen on Sunday 25th September. I have had several before and this was by far the best ever. This was the first time for my husband and he thought it was fantastic.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
A perfect way to relax! We are delighted that Imogen ensured you both had a lovely experience - we have passed your feedback on to her and hope to welcome you back in future.

"Great location and staff"

4
debs333, redditch 27/09/2021

we spent 2 nights, the hotel is down a long drive so lovely, the staff in the hotel and Spa were very helpful. The gym is bigger than most hotels. The downside is that we could not open our window!! this was ok till they turned the heating on and had to get reception to turn it off.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review Debs333 - we love the drive down to the hotel too, it looks so grand in the distance! Great to hear our staff looked after you and that you enjoyed the Spa & Gym facilities. Your issue with the window has been noted and sent to our maintenance team. We hope to welcome you again in future.

"Good hotel"

4
User 26/09/2021

Before we went, we looked at reviews for this hotel, which very nearly put us off. We can say quite firmly that those reviews did not reflect in any way the quality of the service we received throughout our stay. We were very pleased and would stay there again. The staff were very pleasant and coped very well with the Covid restrictions. They made us feel welcome and could not do enough for our party of 10. Whoever wrote this reviews, we do not recognise it as the same hotel.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi William, Thank you for your kind review - we were delighted you decided to go ahead and stay with us, with a big party of ten. Our staff were extremely pleased to host you all and hope to welcome you again in future.

"The perfect escape"

5
User 23/09/2021

These reviews do not give the hotel the justice it deserves. From the moment we arrived to check out we couldn't of had a more lovely experience. We especially loved the aesthetic of the rooms and the decor, the food was exceptional and the service from the staff made us feel so welcomed. Everything we needed to know we were told by the reception staff and if we needed anything we were encouraged to ask. Will definitely be visiting again, do not make assumptions from the negative comments as you may miss out on one of Pembrokeshire's hidden gems.

"So bad."

1
Smitherino, London, United Kingdom 22/09/2021

So bad. Soooo bad. Don't get me wrong the service staff are having it hard and they were all very pleasant but this was up there with a 1960s bed sit. The room was so old fashioned, tired, smelly and with a bed that sinks in the middle leaving an imprint of a cross bar in your ribs. Breakfast was cancelled as no chef. Therefore the cold buffet with soggy croissants, fruit salad and lukewarm coffee. This place needs money spending on it. It is warm out, decrepit and stuck in a bygone era before tripadvisor could reveal its true identity.

"Rude and unfriendly"

1
User 22/09/2021

I stayed at the hotel with my 2 children I felt that it was not family friendly at all. As an example; the swimming pool only allowed a very small window for children, we prebooked this to find the children's session full of adults and we couldn't enjoy the facilities freely. Overall found interacting with the staff very difficult and unhelpful.

"This is not a four star hotel"

2
306Linda, Chesham, United Kingdom 21/09/2021

Very disappointing stay at this hotel. No cooked breakfast, continental breakfast very poor, hygiene standards also very poor, rooms not cleaned in three days, no manager on duty to address these issues, dead flies on window sills, asked for peanuts in the bar but not available, our two meals in the restaurant were hurried and we felt we needed to be finished by 9.30pm - no coffee offered. Will not be returning and when emailed manager and Bespoke Hotels poor response by manager and no response from Bespoke. The waiting staff were very good and helpful. The hotel needs a complete overhaul, would only give one or two star at the most.

"short break at pembroke"

5
User 20/09/2021

stayed at best western , super service , beautiful grounds , good fitness centre with sauna , steam pool & jacuzzi .good breakfast choice under the circumstances ,very friendly staff , good location , peaceful area

"Disappointed"

3
brightstar50, South Yorkshire 16/09/2021

We decided to treat ourselves to a four day hotel break. we booked dinner bed and breakfast. This is the 4th hotel break we have been on since restrictions have eased and it was by far the most expensive. No problem with the room small but adequate but disappointed to find that it would not be serviced until at least the third day. The tea tray had 2 paper cups no glasses. However when I requested that I did not think it reasonable to put up with that for 4 days I was given 2 mugs and 2 glasses without a problem. Dinner was pleasantly served in the conservatory and was fine. When we went for breakfast we asked how could we order a cooked breakfast to be told hasnt anyone told you its only continental breakfast!!!! No they hadnt. The chef was poorly! It seems this had been going on for a few weeks. The continental breakfast was very average. The hotel it seems was very short staffed. The staff we met were very willing and able under very difficult circumstances. I do understand some of the problems but feel that for what we paid it was very poor. There was an allowance of £6 each because of the lack of cooked breakfast. In comparison to the other hotel breaks we have had I cant help but feel there are major problems here shielded by the excuse of 'COVID'

"Super break!"

5
Cymro47, Carmarthenshire, United Kingdom 14/09/2021

How on earth could some people on here write such negative comments about Lamphey Court?! The must be leading very negative lives! We arrived at Lamphey Court this afternoon to a very warm welcome, a super large, clean room, not to mention an excellent evening meal! All staff are so welcoming, polite and caring! I'm so glad that we were not influenced by the negative comments. We will definitely stay here again, as we can only speak highly of our experience here!

"Fawlty Towers"

1
Holidays2004, Manchester, United Kingdom 12/09/2021

Hotel is in a lovely setting; great leisure facilities. Hotel is let down by poor service. Hotel is very dated and in need of a refresh. Hotel was overbooked and understaffed so we could not have an evening meal and had to use local pub. Cooked breakfast was replaced by continental, which was disappointing as we had paid for full cooked breakfast. Room was not cleaned as no staff again, not acceptable, if they have not got the staff they should not accept the bookings and they could have informed us before we arrived. Our room was dated and tired, such a shame as it could be a really nice place. would not go again

"Disappointment at Lamphey Court Hotel"

2
User 11/09/2021

4* prices but not a 4* experience. No cooked breakfast, room not made up everyday due to staff shortages. Most spa treatments cancelled at short notice due to staff "feeling unwell". Cleanliness of dining room not up to par. Beautiful pool and hot tub.

"An unhappy time"

1
Z9149NPmichaell, Reading, United Kingdom 11/09/2021

I would not recommend this hotel to anyone until the place is refurbished and they employ a management team with hotel systems knowledge. It is shabby disappointing and currently is poor value for money.

"Looks aren't everything "

3
382DavidP382, Abingdon, United Kingdom 10/09/2021

This hotel is very imposing in a lovely parkland location but I reluctantly awarded it 3 stars. We had booked 6 months in advance for a 3 night stay in one of the courtyard rooms. The room was actually labelled a studio and had plenty of space. Our impression is that the room had probably been refurbished perhaps 25 or 30 years ago and was not particularly clean. The bathroom shower including it's Psycho style plastic curtains and pathetic shower head is not one what one expects in this standard of hotel. Although there was no word even on arrival it transpired that staffing issues meant the full breakfast was unavailable and our room would not be cleaned or serviced at all during our stay. The kitchen team presented an excellent evening meal but there seem to be many hospitality issues such as the bar running out of ice, tonic water crisps and nuts. Most of the staff we met appeared hard working and the only assumption one could make is that there was a distinct lack of leadership.

"My worst ever review"

1
macthevoice, Brentwood, United Kingdom 03/09/2021

I have been writing reviews for over 15 years and have stayed at many hotels all over Europe for business and pleasure during that time. However for the first time I have to give a one star review. You only need to see my past reviews to see that I always give a fair review. Shame I only get 1500 characters to do this nowadays I will summarise: No cooked food all week. We had to eat out every dinner time and some breakfasts to break the monotony. Swimming pool was too cold for a 6 year old child to use due to a broken heat exchange. Spa was unprofessionally run and then closed during our stay. Reception staff were arrogant and rude. worse than any Doctors surgery I have ever been to. Tennis court is not fit for purpose. Covered in moss , weeds and cracks. Restaurant duty manager accused me of "copping off" with my sister-in-law and insinuated that my wife may need an alcoholic drink for breakfast. We booked this because it was supposedly a 4 star hotel with a pool. For the week we were there it was at best a 2 star hotel. Good job it is up for sale (Future residents beware!) as the new owners might take some responsibility for making it into the hotel it deserves to be and not providing a sub standard service and getting away with it. Shame there is no regulatory body to bring hotels like this to task when the do not provide the service that we pay for.

"Hidden gem in Pembrokeshire"

5
DaveBil1, Leicester, United Kingdom 03/09/2021

First of all a great location, very short driving to fantastic beaches and walks. A nice tranquil country setting overlooking fields for when you just want to sit and enjoy a drink outside. Good facilities including swimming pool, spa, gym etc. Wonderful staff who looked after us well.

"Filthy and unprofessional management"

1
User 01/09/2021

Why is this a 4 start establishment? We had many difficulties in booking the room as they seemed very inefficient at the hotel. The room we stayed in was very dusty and dirty, even found dead flies in several places. At breakfast we had plates and cups which were also stained and unclean. They overcharged for several things including food we did not order. The shower was not working, just had a trickle of water. Apart from hygiene factors, there are also health and safety issues. My wife bruised her hand opening the main entrance door as there is a big ornate lock directly below the handle. The reception staff and management did not really care when we explained the issues. I even showed them the photos. Not even an apology was given. Instead, the management were very defensive and attempted to make us look bad for providing the feedback. Interestingly, there was a sign displayed in reception from the hotel manager, about a "zero tolerance policy" asking customers to behave in an appropriate manner with the staff ....or else...."they will be asked to leave the premises". I wonder why they needed such a sign? Our experience is that they are very arrogant and aggressive and just rub up the people the wrong way. Faulty Towers is 100 times better. This is quite ironic that they are protecting their staff rather than understanding that common courtesy should apply both ways and their staff should also behave appropriately with the guests which was not the case with us when we pointed out the issues we experienced. I have worked in the customer services industry for many years, and the only places I have seen such signs are in government offices (ie NHS, tax offices etc) and would not expect to see such a sign at a 4 star hotel. Sometimes things go wrong but it is how the businesses and their staff deal with these issues that matter. It seemed that this hotel management do not want any negative feedback nor do they care about their customers. I had put in the written complaint with all the complaint points with evidence and even that has been ignored!!

"Simply excellent"

5
sarahstevemiller, Cardiff, United Kingdom 31/08/2021

A last minute booking to stay over on the Bank Holiday but what a find. Impressive to look at, a warm welcome on Reception and a lovely, immaculate and well equipped family room. The staff could not have been more helpful. Next time we visit it will be for longer!

"Filthy and unprofessional management"

1
User 26/08/2021

Why is this a 4 start establishment? We had many difficulties in booking the room as they seemed very inefficient at the hotel. The room we stayed in was very dusty and dirty, even found dead flies in several places. At breakfast we had plates and cups which were also stained and unclean. They overcharged for several things including food we did not order. The shower was not working, just had a trickle of water. Apart from hygiene factors, there are also health and safety issues. My wife bruised her hand opening the main entrance door as there is a big ornate lock directly below the handle. The reception staff and management did not really care when we explained the issues. I even showed them the photos. Not even an apology was given. Instead, the management were very defensive and attempted to make us look bad for providing the feedback. Interestingly, there was a sign displayed in reception from Claire Callaghan, the owner, about a "zero tolerance policy" asking customers to behave in an appropriate manner with the staff ....or else...."they wil be asked to leave the premises". I wonder why they needed such a sign? Our experience is that they are very arrogant and aggressive and just rub up the people the wrong way. Faulty Towers is 100 times better. This is quite ironic that they are protecting their staff rather than understanding that common courtesy should apply both ways and their staff should also behave appropriately with the guests which was not the case with us when we pointed out the issues we experienced. I have worked in the customer services industry for many years, and the only places I have seen such signs are in government offices (ie NHS, tax offices etc) and would not expect to see such a sign at a 4 star hotel. Sometimes things go wrong but it is how the businesses and their staff deal with these issues that matter. It seemed that this hotel management do not want any negative feedback nor do they care about their customers. I had put in the written complaint with all the complaint points with evidence and even that has been ignored!!

"Wouldn't stay here again if you paid me!"

1
charlottem558, York, United Kingdom 25/08/2021

How this is a four star hotel blows my mind. We booked three studios, and could not believe the state of the rooms we were given. They looked NOTHING like those advertised online. They were incredibly dated, damp on walls and ceilings, the tiniest of beds with lumpy mattresses, broken fridges and draws in the most disgusting kitchen I've ever had the displeasure of seeing, sanitary products left from previous owners in the draws as they had not been cleaned properly, and a shower that barely trickled. We all felt unclean for the duration of the stay! As soon as we saw the rooms we returned to reception to dispute whether they had given us the wrong rooms as they were not as advertised. They apologised for the lack of consistency between the photos online and the reality of the studios, but we were told that they were fully booked and there was nothing they could do. We could not find any alternate accommodation otherwise we would have left in a heartbeat! To appease the situation, the operational manager told us she would reduce our nightly rate. The spa looked lovely, but we were told we could only use it during very specific times, as it was fully booked for kids swimming classes for large portions of our stay. However the pool was completely empty during these kid-swimming times when ever we looked. When we disputed this, we were told we could have used the pool sooner and we had been told the wrong information by one of the spa workers. When we finally did get in the spa, the heated pool wasn't heated as it was in need of repair! And the hot tub was luke warm at best. They could not honour our cooked breakfast that we had booked due to staff shortages, which was understandable. But the continental breakfast they provided instead was so basic. Small selection of cereals, questionable boiled eggs and meats, some toast/pastry and a terrible pot of coffee. The only good thing was the gentleman getting coffee/toast, he was by far the best staff member on site! But the worst part of the entire stay was an atrocious receptionist called Sharon. When we came to check out we told her what the operational manager had told us about discounting our rooms. She point blank refused to do this, stating she did not have authorisation to do so. When we asked if we could speak to someone who did have authorisation, she again refused and said there was no one of that rank currently in the hotel (how can a receptionist be the highest ranking member of staff in a 4-star hotel ?). She also refused to ring anyone who had the authorisation to do so, and said we could wait for the manager to come in but she would not tell us when so we could be waiting all day. She was incredibly rude and argumentative, and refused to wear her mask during this time, despite my father asking her to. She demanded she would take the full payment and we can ring to dispute this later. We made it very clear we did not want to do this, as we had been told the price would be reduced. She then stated she didn't need our permission as the cards were on file so she will be charging them regardless. This went on for some time and was incredibly unprofessional. A truly abysmal hotel experience.

"Relaxing in great surroundings and lovely food"

4
User 23/08/2021

This is a lovely hotel if a little dates. It was very clean and fresh. The staff are doing their very best despite the very difficult time due to covid. Lovely stay. The spa was lovely, clean with excellent facilities and totally relaxing. We had massages and can recommend Imogen and Jazz who left us feeling relaxed and happy. Food is also very tasty

"If Basil Fawlty moved to Pembrokeshire…"

1
PhilBirkin, Retford, United Kingdom 21/08/2021

I honestly don't know where to start, from an incredibly tired, filthy room to be unbelievably unprofessional, self righteous, aggressive staff. Having stayed in hotels around the world, I've never, ever had such an unpleasant experience. The dirt around the door frame alone was just awful, absolutely awful. But the attitude of the staff really takes the biscuit.

"Quiet country spa getaway"

5
User 17/08/2021

We had an absolutely delightful stay at the Lamphey Court. The grounds are beautiful, the spa is delightful and the service is stellar. Imogen at the spa was an absolute star and Lauren who was our dining server all week went above and beyond and was so friendly and amazing! I cannot say enough wonderful things about these ladies! We toured the ruins which are adjacent to the hotel grounds, Pembroke castle isn't far, there are many beaches and hiking trails a short drive away - it was a very relaxed environment and just a very enjoyable stay. Definitely recommend.

"A beautiful hotel "

4
V5384VGsamanthac, London, United Kingdom 13/08/2021

S lovely, handsome, comfortable hotel , that was a pleasure to stay in. Staff, especially a lovely waitress at breakfast, were helpful, friendly and polite. The room was clean, large, very pleasingly decorated and the bed extremely comfortable. Unfortunately I can not comment on the food really because kitchen staff had been pinged and had to isolate so we were restricted to a continental breakfast, which was just fine, and nothing else. A lovely stay and a pleasure to be at the hotel.

"Wonderful spa day with excellent treatments from Caitlyn!"

5
RachelRoo1992, Oxford, United Kingdom 03/08/2021

My mother in law treated myself and my sister in law with a spa afternoon during our recent stay. It was absolutely fantastic. We had a hot stone massage and facial by Caitlyn, who was professional and excellent. She consistently checked in with us and was very attentive. After the spa treatments we had time by the pool. It was a shame the steam room and showers were closed due to covid but this could not be helped so is understandable. The afternoon finished with a wonderful (and generous portion size!) afternoon tea. It was a fantastic day and I would really recommend.

"Spa experience"

5
User 23/07/2021

Absolutely loved my spa experience at Lamphey court. Imogen was amazing, highly recommend her!! Disappointed we couldn't use the steam room due to Covid, but the great of the experience more than made up for it! Even the deck chairs outside over looking the scenery was lovely!

"Could be great"

3
foohbah, North Sydney, Australia 21/07/2021

Could be great, lovely setting impressive looking building with a very nice indoor pool, gym facilities and spa rooms. I am sure that recruiting and training staff is difficult at the moment. Having said that the variety and quality of the dinner menu is poor. The service can be hit and miss - the team are pleasant but some obviously inexperienced. A pet hate is sachets of condiments - one evening they appeared to have run out of ketchup. Breakfast is the best meal. We stayed in a nice room which I think was part of a newer extension, room was a good size and clean. Very over fussy coffee machine and really restricted tv choice altho WiFi was ok. There is limited comfortable outdoor seating- shame when the weather is so good. Good location for exploring Pembrokeshire and whilst we will come back to the region we won't stay here again

"Not Long Enough :-}"

5
Garry L, Birmingham, United Kingdom 20/07/2021

We had a lovely weekend at Lamphey Hotel. The surrounding area is of outstanding natural beauty. The hotel is nice, facilities are good, breakfast has a good choice and the spa and pool are well maintained and very refreshing especially on one of the hottest weekends of the year. What stood out the most to us was the amazing, friendly, professional, helpful staff who were always happy to help with a smile. All staff we met from daily cleaning, restaurant, bar, spa and Reception were so lovely. This really contributed to a lovely stay and we will definitely return.

"Lovely Spa, Nice Location EXCELLENT STAFF"

4
Julie C, Bedford, United Kingdom 20/07/2021

Booked it for the pool and spa, make sure you book treatments and meal times before, as I wasnt able to get a treatment - Did use the Swimming pool and sun loungers, peaceful and calm area... The Pet friendly studio was a big disappointment very dated and shabby is understatement, was told should come in 6 months it would have been renovated! The bed was small soft and rolled into the middle so I slept on the floor. The Staff though were OUTSTANDING, I suspect it was just this studio 230 that let it down as everyone else seemed happy enough. Great location and exceptional service, the Hotel and Spa team should be proud!

"Location stunning, staff great, room and bed dreadful."

3
lukeashmead, Bletchley, United Kingdom 16/07/2021

I'll start with the positives. The welcome we received after a nightmare 7.5 hour journey was wonderful. Special mention to Angela and Catherine on reception. Nothing was too much trouble. They are a credit to the hotel. Lamphey Court Hotel and Spa is set in beautiful Welsh countryside and tucked out of the way so no noise and a chance to get away from it all. This I'm afraid is where the positives end. The room we were put in on the first night was truly dreadful. A kitchen area that was tired and dated, a second room with two old chairs facing a small tv and a bedroom with the worst bed I think I've ever slept on. You could feel the springs on the mattress. The shower was useless. Just a dribble of water and the whole place smelled weird. Simply put, this room should not be used. We were moved into a different studio room for night 2. Much better but the bed still not great and the heating didn't work at all. By this point we just put up with it. The food was ok but overpriced I felt. It would have been a wretched Birthday weekend had it not been for the staff. They are the only reason it gets an average not a poor. This place has the makings of a wonderful hotel to go and stay but needs a little help.

"Friendly and accommodating hotel with excellent food"

5
sandy123021, Frome, United Kingdom 07/07/2021

Excellent food at this hotel, although may not be possible to have 3 course dinner within allotted allowance. Staff all extremely friendly, welcoming and helpful. Lovely well appointed indoor swimming pool. Liked having a breakfast room and conservatory for dinner. Traditional decoration throughout.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a lovely review, we hope to welcome you back again very soon. Kind Regards Claire Callaghan

"Excellent service"

5
User 06/07/2021

Amazing hotel with excellent customer service. All the staff we met on our stay went above and beyond for us. Everyone was so accommodating, excellent customer service. Would highly recommend. Rooms were excellent

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Rachael, Thank you for your lovely review, we hope to welcome you back again very soon. Kind Regards Claire Callaghan

"Lovely holiday, thankyou"

4
chris2009devon, uk 28/06/2021

We stayed in a studio apartment for 6 nights, which was well appointed and very comfortable. We had booked a spa session every morning before having a very good breakfast. Only ate in the restaurant 1 evening but it was very good and the staff were very helpful throughout our stay.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a positive review, the team will be delighted to hear you enjoyed your time here with us and we all look forward to welcoming you back again soon. Kind Regards Claire Callaghan.

"Lovely views quite place"

4
jess a, Chippenham, United Kingdom 27/06/2021

We arrived later than planned but front desk welcoming and reassuring as I always expect myself to mess up travel arrangements. Gave easy directions to room and bar and booked us in for breakfast due to arriving late we had to take the 7:15am breakfast slot which overall worked out well. Room was spacious and clean bathroom the same. If I really had to complain there was a few cobwebs in the corner of the room but overall had a great sleep / stay in room. Shower was amazing and warm. Room was also very quiet didn't hear people coming or going to there rooms. Breakfast was fantastic I'm not a morning person but croissant made up for that and a fresh cup of tea. Nothing was to much ask for the people on breakfast. We had a quick drink before bed on the night we stayed the bar had all drinks and bar area was comfortable. Would definitely stay again as would like to use the swimming pool and explore the area more .

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I am delighted to hear you received such a warm welcome and that you enjoyed your stay here with us. I look forward to welcoming you all back soon. Kind Regards Claire Callaghan

"Exceeded our expectations"

5
User 26/06/2021

The staff the hotel the food the grounds exceeded our expectations. Highly recommend. Peaceful location great setting and the staff care. Room was big and comfortable beds breakfast is amazing. Great family rooms

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I will pass on your lovely comments to the team who will be delighted to hear that you enjoyed your stay with us. See you all again soon. Kind Regards Claire Callaghan

"Giving British hotels a bad name"

1
User 25/06/2021

We were thoroughly looking forward to our stay at the Lamphey Court. We haven't had a holiday for over a year, my partner has health issues and staying in a spa hotel ina lovely part of the country, where we didn't have to worry about trying to find a restaurant to eat at seemed perfect. However, the reality was very different to the description both on their website and the site we booked though. The hotel is is a lovely setting, with views across fields to the village, but the interior is very tired and feels slightly grubby. The staff were pleasant, but clearly couldn't cope in the restaurants despite there being four staff for just seven tables booked. The rooms are tired. The paintwork on the windows is peeling, the corners in the bathroom could have done with a scrub. The decor is dull and needs an update. The food, both at breakfast and dinner left a lot to be desired. In fact one meal was inedible. The spa is really nice though and we had great massages from Jaz. Overall, we were very disappointed and cut our four night stay short, leaving after the second night.

"Midweek break"

3
User 24/06/2021

The staff were lovely, from the dinning room, breakfast room, bar staff,reception and cleaning staff. Couldn't fault them. The breakfast was first rate The hotel is not luxury Using the spa you need to pre book and if possible book before you arrive Best Western need to pump some money into updating and maintenance of the building to reflect the good work of the staff.

"Lamphey Hotel"

4
User 14/06/2021

Staff are wonderful ... Lovely all round hotel, staff are brill, food is excellent I suppose the only thing I could say negatively is the rooms are looking tired, but hey they are spotless none the same.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review! we look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"Wonderful stay"

4
LejiAby, London, United Kingdom 14/06/2021

It was our first family trip to South Wales . We were there to celebrate my birthday , so I wanted it be more relaxing and calm . The hotel and stay didnt disppoint us . We stayed their for two nights . It was really comfortable. The rooms were very spacious and clean . Beds were really comfy. All were neat tidy . I have done the Body massaging and Facial at the SPA . I would like to thank Imogen Peters for her wonderful SPA service . I have enjoyed it really . The pool was really nice for all the splash kids deseved over a holiday .

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, and thank you for choosing us for your birthday weekend. I will pass on your comments to Imogen in the spa and we all look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Recent visit after lockdown"

5
GlenD120, Freetown, Sierra Leone 12/06/2021

Considering the difficulties Hotels have had with Covid-19 I visited for 2 days just after lockdown, the hotel was immaculate, food great and lovely happy staff. The setting is stunning, so peaceful and relaxing. Rooms very clean and spacious as well as really comfortable beds.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I am pleased to hear you enjoyed your stay here with us. Myself and the rest of the team look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Ideal location for visiting South Wales "

4
User 11/06/2021

We stayed 4 nights here & generally it was very good. The hotel looks very imposing & is at the end of a long drive. It has tennis courts, spa & pool but can't comment as didn't use them. There is a small bar, lounge, conservatory restaurant where dinner was served & the main restaurant where breakfast was served. We had a standard room at front of hotel which was fine for us although a bit dark. The good thing was that it had 2 chairs & small table. There were 2 bottles of water & biscuits which were replaced every day. The toiletries were also replaced which was good. Bed was very comfortable & shower had an adequate pressure. We had dinner(booked in advance) on the first night. The food was good but the staff were very disorganised. They didn't seem to be sure who had ordered & who was still waiting for courses. And 2 different fuels asked about drinks when we had already ordered. Breakfast was more organised & Wayne was the star of the restaurant. He was friendly & helpful without being intrusive. The quality of breakfast differed on different mornings so maybe change of chef? Also the day Wayne was off, the service suffered. We waited 45 mins for our cooked breakfast! All in all a good stay, nice to be able to sit outside when the sun shone! My only complaint would be that when we arrived & wanted to book dinner for the remaining 3 nights of our stay, we were told we couldn't because restaurant was full! I don't think we've ever stayed in a hotel & but been able to eat there. Apparently it was for DB&B guests. Luckily I had booked ahead for the first night but then had to phone around to find places to eat! I think guests should be advised of this in advance so arrangements can be made before arriving.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and i will pass on your lovely comments to Wayne who will be thrilled! We have recruited a lot of new staff to cope with the demand we are experiencing and i would like to assure you that training is ongoing so thank you for your feedback. We are experiencing unprecedented demand as is hospitality as a whole at present, this combined with social distancing regulations is meaning guests need to plan ahead a little more than what we are used to and i am sorry we could not accommodate you on each night of your stay. I hope this will not deter you from making a future visit and hopefully these restrictions will be lifted very soon. Kind Regards Claire Callaghan

"Not disabled friendly"

2
User 07/06/2021

hotel looks beautiful however that's were it stops. I'm a wheelchair user and there is no access to get in to the hotel from the front, or the bar,restaurant or library. Needs bringing into 21st century for disabled guest

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Guest, I am sorry to hear you had trouble accessing certain areas of the hotel and this is something i will definitely be looking to improve in the future. Kind Regards Claire Callaghan

"Dissatisfied as we didn't get any sleep."

1
User 07/06/2021

From the moment we turned up. We were told that our room should be sorted. We turned up at 4:30pm and were still waiting. We ended up having to go and try and find food as they didn't have a table for us. Our boy was with us for his 1st birthday. When we finally could unpack, a lady left the door to shut over on my wife as we were bringing him in and all our things. When we got in the room there was yellow stains on the duvet cover! The lamp shade was wonky with stains on also. This was supposed to be a 4 star!!! I'm sorry but I've stayed in better caravans and hotels in skewness that were only 2 star and cleaner. There was dirt and dust all over the skirting and doors! In the bathroom there were little spiders everywhere. The bath was stained and the tap indicaters were falling off. I can't believe we couldn't be sorted for a table for eating when we drove 4 hours from Nottingham. All we wanted to do after the drive was relax. But we had to drive into town for food. We ended up having snacks from the co op!! The next night we managed to book in at a nearby pub for food as again they were fully booked! That evening we were kept awake by 2 barking dogs in the room below us. So we had to put up with staying awake with our baby crying! He is so much better at home and we have 3 huskies that are so well behaved and go to sleep. We were assured at the front desk they had checked out!! I didn't want to cause a fuss as we were away to RELAX!!! Later on the following day we went into Tenby and had a lovely day and again went out for a meal as we still couldn't book in at the hotel for the time we needed to eat! To pay over £300 just to sleep in a dirty room with barking dogs below was an insult. I can't work anymore as I have mailignent brain cancer! We just needed some peace and quiet. As we returned from the meal...the people who had the dogs; surprise surprise were still there! So I took our baby with the wife to the room. Then I went and knocked nicely on the door below us about the dogs. 2 lads answered and started giving me abuse... Swearing and giving me abuse. The dogs were running out into the doorway and barking as per. So immediately I went to reception. I waited as there was a new couple checking in. I didn't want to cause a fuss for them..so waited till they had gone. I told reception what had just happened and she escorted me to the room. Along the way, I saw a lovely couple we had met. Baring in mind they were staying in the lower bit below where the dogs were. I said have you had problems with the dogs barking and lack of sleep. They immediately said YES!!! So we carried on to the dog room and they answered. She was telling them that it wasn't just me complaining!! But they kept protesting their innocence! I had to go outside as again with my cancer it was making me feel sick. Nothing was said to me apart from "just leave it now, any issues just ring!" Wow thanks! No offer off a refunded amount or anything!! The next day we went to breakfast. The table next to us were a lovely couple we met the morning before. They had a boy. It turned out that they were in the room next door! We didn't have to mention the noise and they were telling us about the fact they couldn't sleep whatsoever!! So that was 3 rooms out of the 4 in that area that were having problems. Not just us. Also see attached pics of spiders, dirty doors and fly filled lights in the doorways. I won't be leaving this here. I expect some kind of refund!!!

"Great Spa Experience"

5
User 05/06/2021

I got a massage here from Imogen. She explained what she was going to do as this was my first time getting a professional massage. She was very polite and friendly. The facility was very nice and the ambiance was soothing to the eye and ear. I would definitely recommend The Lamphey court hotel & spa to anyone wanting to get a therapeutic massage and in a relaxing environment.

"Best spa experience"

5
User 05/06/2021

I Had a really great spa experience for my 23rd birthday at the Best western Lamphey Court hotel and Spa. I had a full body massage, a facial and luxury pedicure. Imogen, my spa specialist on the day was very helpful and welcoming. She provided good care and even gave me suggestions on what I could use for my skin following facial and based on the initial consultation which I found very useful and will be looking into the products. Great experience and I would definitely do it again soon.

"Spa"

5
User 04/06/2021

Lovely clean spa with a Nice size pool and sauna room. The staff were very welcoming and helpful. The relaxation music can be heard throughout the area. I received a fantastic facial treatment from Imogen

"Miss"

5
887naomid, Peterborough, United Kingdom 27/05/2021

I had an amazing time here!! I had a lovely massage from a lovely lady called Imogen!! Amazing character! Also Brillant at her profession Loved it definitely will be coming back once I re visit my nan!

"Great location, good spa, rooms comfortable"

3
BrianG764, Wirral, United Kingdom 27/05/2021

Hotel had only recently reopened after the latest lockdown and the staff were valiantly trying to cope with the high demand within the COVID restrictions. Room was OK and everything worked, Good, friendly service in the restaurant - good portions of comfort food is probably best way to describe it. Only (minor) problems was if we asked for anything that was slightly off-piste; but staff genuinely tried to help.

"In general very happy"

4
Wild777141, Telford, United Kingdom 26/05/2021

Book spa treatments long before arrival or you won't get an appointment. Take ear plugs as the walls are not as think as I hoped. Asked for time to read the menu alone. But it clean and friendly staff

"Stay in Lamphey"

5
dimain2021, Tewkesbury, United Kingdom 24/05/2021

Wonderful location, lovely view and loads of good walking in the area, we used the small train that stops In Lamphey to get around. Lovely large bath in bathroom. Very comfy beds, and great room. Lovely clean spa, had a wonderful massage. Very enjoyable stay.

"Lamphey court spa day and lunch"

5
juliep5925, Haverfordwest, United Kingdom 23/05/2021

Booked a day day for myself and 2 friends one treatment and Sunday lunch .. missed not having a sauna but other than that a very relaxed time we all had a treatment I had a facial which was grind by Imogen, she made me feel very relaxed and the facial was amazing I would highly recommend. lunch was delicious. All in all a lovely day Thank you and special thanks to Imogen for looking after us x

"Completely unacceptable for almost £150 per night."

1
User 10/05/2021

Stayed here recently for a funeral as we were stuck for accommodation due to Covid. Hotel is rated as 4 star which I'm guessing is due to the facilities which weren't open at the time. The room was a superior and was awful. It looked like it hadn't been maintained or upgraded in many years. It was dated, dark and dirty. The ceilings had cracks and damp. Rogue hairs around the sink and shower. Tiles cracked. Grout and sealant black and dirty. Skirting boards filthy. Cheap and lumpy pillows and bedding. And worst of all, no soundproofing between floors so we didn't get any sleep whatsoever due to the guests above walking about through the night and early morning and floorboards creaking loudly above our heads. On our way out, I briefly reported the above to the receptionist who was disinterested and pointed me to the manager who was chatting to someone in the public reception area, unmasked!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, I am sorry to hear you were disappointed with your recent stay with us and I am particularly concerned about the housekeeping issues you have mentioned and will be discussing this with the team. At the time of your stay we were housing key workers who had varied shift patterns and this inevitably caused a little more noise than usual late at night and early in the morning and I apologise for any disturbance this may have caused you. With regards to the manager talking with another guest un masked I am the manager and I do not enter public areas without a mask so I am unsure who you witnessed but I will address this with the team, we do have to bear in mind though that some people are exempt from wearing masks for several reasons and this cannot be challenged. If you would like to discuss this matter with me further then please do not hesitate to email me directly manager@lampheycourt.co.uk. Thank you for your feedback and once again i would like to offer my apologies. Claire Callaghan

"Overpriced for what you get."

3
320nickj, Bridgend, United Kingdom 09/05/2021

You can get a lot better for less. We booked for one night with our dog. Room was small and some of the fittings like the toilet (which rocked) needed to be repaired. Door had been previously damaged and was still split on the inside. Breakfast was small and very average. I would consider this hotel good value and would not consider returning.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, Thank you for your feedback and I have passed this on to our maintenance team for further investigation. I am sorry that on this occasion we did not meet your expectations but I do hope this wont deter you from visiting us again in the future. Kind Regards Claire Callaghan

"Another great stay"

5
kona123, United Kingdom 02/05/2021

This is a real find and we always enjoy our stay at Lamphey Court. The building, its spa facilities and rooms are first class. Thank you we will be back later this year and have already booked our stay as demand is high!

"Nice bit of luxury!"

5
Jane S, Tavira, Portugal 25/04/2021

Walking the Coast Path so it was fab to collapse in this luxurious room at the end of the day....and there was a lovely roomy bath! A rarity nowadays.Just one thing...the Dolce Gusto coffee machine was a great touch but if you're not tech like me a set of appear instructions would have been good!!

"Very disappointed"

1
Jointer7, Mountain Ash, United Kingdom 29/03/2021

Stayed there last three weeks with work, very disappointed, was supposed to be there another 12 weeks but asked company to be moved to another hotel, no wi fi in outer studio apartments, when I complained was to to persevere with it, majority of staff need some lessons in manners, only one or two actually friendly and helpful, I'd be very disappointed if I was actually paying, cost was 150 per night, and had a job getting some little coffee sachets out of them, my advice go elsewhere

"Dissatisfied"

1
254797513, newcastle upon tyne uk 08/02/2021

On checking in an arriving in the room the room was freezing maybe suggest warming the room. Tv not working no signal on any channels called reception and they are are there is a problem but cannot be fixed today. Internet so slow cannot watch anything on line. Fan in bathroom sounds like a jumbo jet signs of damp in the room see photos. Nice chandelier such a same there is bits missing, and not sure what the plastic on the floor is for.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, I am sorry to hear you were dissatisfied with your recent stay with us we did have an issue with our ariel and an engineer was called as soon as this was reported however as i am sure you can appreciate lots of companies are working with skeleton staff so their attendance was not within their usual response time on this occasion and i can only apologise if this impacted on your experience with us. The heating is on a timer system controlled at reception but can be boosted at guests requests with a phone call to reception. Thank you for highlighting some maintenance issues these have been reported and will be looked into. I do hope this wont deter you from making a future visit. Regards Claire

"Great Stay. Very enjoyable, relaxing time"

5
troublemaker2015, Swansea, United Kingdom 19/12/2020

Excellent anti- Covid measures in place - felt very safe.. Very nice room with views of the fields at the front of the hotel - food very good - staff very welcoming, friendly and helpful. Hotel is a great base for exploring the Pembroke coast.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i am pleased to hear you enjoyed your stay and felt safe during these strange times! I look forward to welcoming you back again very soon. Regards Claire

"Amazing"

4
FMTSH, London, United Kingdom 18/12/2020

I've stayed at this hotel for work twice in the last month. The staff team here are excellent and went above and beyond to ensure that my stay was comfortable. Plenty onsite parking and gorgeous views. would stay here again.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, Thank you for your lovely review and we look forward to welcoming you again soon. Regards Claire

"TRUE review of Lamphey hotel"

1
ccfceuropesNO1, Cardiff, United Kingdom 08/12/2020

Me and my wife had the misfortune of booking afternoon tea here yesterday 7th December. From the moment we walked in to the moment we left we felt like we were intruding on the staff. It took at least 5 mins for the lady on the front desk to acknowledge us and even then she only did so after I spoke to her first. At that time there were FOUR staff members being the front desk!!! The waitress showed us to a table and brushed all the crumbs off the table with her bare hands onto the floor ( very professional!!! ) The afternoon tea was shockingly poor in quality and substance. We were both desperate for a second coffee each but never saw another member of staff the entire time. On leaving I made my feelings known to the duty manager and the front of house lady. The duty manager said she was too busy in the spa to have done anything and the lady on front of house said it was change over shift time. ( so why book people in???). I was shocked by how poor the staff and the service was considering how quiet things were at the hotel. Having been to hotels all over the World the levels here were shockingly poor from start to finish. Maybe their “sales prevention officers” are in the wrong trade!!!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so terribly sorry to hear of your disappointment and please be assured I have spoken with the staff on duty that day and further refresher training will be given. It was unfortunate that you arrived during handover and that afternoon we had an unprecedented peak in demand for the duty manager and receptionists time however this should not have impeded on your level of service received and again I am truly sorry for this. I would like to invite you back for a complimentary afternoon tea so that you can experience our usual high level of customer service, please contact me directly to arrange this. Kind Regards Claire Callaghan 01646 672273

"What a shame"

4
597maureena, Carmarthenshire, United Kingdom 24/11/2020

This could be so much better. Gorgeous setting fabulous building,comfy rooms. Attention to detail very much missing. Terrible shower, just a dribble , and only just warm.Very limited choice of red wine due to stock control likewise with Gordon's gin.... the motto seems to be quantity over quality on the food front, what a shame. All these things so easily fixed. This lovely hotel is in need of better management.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, I am sorry to hear you weren't completely satisfied with your stay with us. Covid has had a huge impact on our industry and as a result of this and the uncertainty surrounding the next few months we have slightly reduced some of our lines , we do however still have a good variety of wines and spirits available. I hope this wont deter you from making a return visit under more normal circumstances. Kind regards Claire Callaghan

"Lamphey Court Hotel, Pembroke"

5
rgl1948, Cardiff, United Kingdom 16/11/2020

Excellent staff food and service, A beautiful hotel, well maintained with 1st class facilities.Stayed in the west wing, superb room. Quiet and comfortable. Would highly recommend to any thinking of visiting West wales.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, Thank you for your lovely review, i am pleased to hear you all enjoyed your stay and i look forward to welcoming you back soon. Claire.

"Lamphey court spa and hotel"

1
User 16/11/2020

What a shambles of a weekend. My partner booked us a night away as a treat. Weren't told that check in was at 3pm and we got there by 12.45pm as we had treatments booked in. Treatments cancelled. We then drove around for 3 hours to find somewhere to eat food as we had been travelling since 10am. On booking into the hotel we were told that the restaurant was fully booked for evening meals, even after I had rang reception in the afternoon to check they were doing meals, I wasn't told to book in at a that time. We were advised that 2 places up the road were available to eat at only to find one was closed and the other fully booked. In the end, my partner drove us to Aldi and ended up buying a little platter of food for us to eat in the room- what a lovely night away! Not! I had a shower in the morning and the water was cold! Breakfast was at 10am, service was very slow. We are given coffee and waited a while for our order to be taken, we had eaten our cooked breakfast and left before the toast was brought to our table. Very disappointed and will not be returning again!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
> I am sorry to hear you were dissatisfied with your stay with us. > Check in is at 3pm and this was communicated on your confirmation from Secret Escapes, we can occasionally allow guests to check in early however at the moment this is not possible due to the extra Covid measures in place. You were however completely welcome to attend your appointment in the Spa prior to check in and Kim did confirm this with you. > > Unfortunately as with all other restaurants we have had to reduce our capacity to comply with social distancing regulations and all guests are advised to book their Breakfast/Dinner & Spa slots in advance to avoid disappointment, this is also communicated within the booking information on the Secret Escapes page and I apologise that this was not relayed to you again when you called to inquire. > > Thank you for your feedback with regards to the hot water however the other rooms within the East wing did not have any such issues and are all on the same supply, I will have this looked in to. > > Again I am sincerely sorry you were dissatisfied with your stay with us on this occasion. Claire >

"Fantastic mid week break"

5
User 16/11/2020

This hotel is a little gem we wish we had found it many years ago we enjoyed so much. Excellent staff who know how to look after guests. Food was of a good standard and the room was just perfect and very comfortable. Looking forward to visiting again in the next few months.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Dorian, Thank you so much for your lovely review , I am so pleased to hear you enjoyed your stay with us and i look forward to welcoming you all back very soon. Claire

"Furious Noting Previous Reviews of poor Hotel experience and Room 228 - Disgrace"

1
LillyWales, Wales 15/11/2020

I'm very angry about this complete waste of hard earned money because my daughter gifted us this Spa Seekers gift £520 last Christmas and we decided due to COVID to spend our relaxing break in Wales and bring our dog along. I rarely give poor reviews and usually find the best aspects wherever we stay ( please see my reviews). I don't want to see any property or business struggle at this time , but.. WAKE UP to yourselves.... The room 228 (avoid) was very clean and this is possibly the only positive thing I have to say about this whole shoddy stay. The abrupt lady on reception declined check ins before 3pm . I understand this policy completely but surely 12 guests all congregating at precisely 3pm was plain COVID stupid as a nurse it grated being placed at risk like this. Please can you check folk in and ask them to access their rooms at 3pm. This hotel also loses heaps of money with such silliness and lack of skills by guiding folk to afternoon tea or bar and beverages. As we stood watching as 3pm approached it turned out to appear to be laziness waiting for the next shift to check everyone in. Shame on you silly receptionist. There were 3 hairdryers?,?, trouser press, kitchenette. The bed is hard and a very small double with just enough space to get around it. Furniture nasty shiny dark flat pack repro wood. Shower bathroom all good. The grounds attractive next to a ancient ruin of a bishops Manor House. The conservatory was unuasable with water collected in buckets from leaking roof. I liked the room for our doggy stay , plenty of space and hanging space for wet stuff and a hoze close by to wash off a muddy pouch. it was unfortunate that staff gathered to smoke on the steps below us and the kitchen fat smells wafted upwards as we realised throughout the day. The grease fumes make the handrail sticky and it is slippery underfoot.. Yuk. But hey ho shut the door no smell in the room. We rearranged the layout to be able to see the tv from the sofa/sofabed. But this sofa sloped forward and moved forward so you had to keep repositioning the cushions so not very comfortable at all but a minor compared to the water noise issues. What we didn't bargain for was the water feature in our room,... a constant running water and boiler sound. I rang down to change rooms and was told it was the tanks filling and it would stop. Well it didn't stop and I'm not talking a slight noise I'm talking a major boiler water running sound. I complained at 7pm and the receptionist claimed that this wasn't something usually experienced and called out the handyman Dave. Well if you look back this problem is well documented in reviews. You just stuck us here , caring little for your guest experience. How very dare you. The water was turned off which meant no cold water , no toilet flushing. We were offered to change rooms when I complained for a 3 rd time, mid day the following day ...realy on a two night spa break. Night two the geezer continued and we slept intermittently having to open the cold water faucet to ease the sound. I heard guests in room 1 complaining about lack of hot water. Guys you have a plumbing problem and seem to be in denial somewhere along the way. Our spas massage experience, The masseuse..doesn't introduce herself, no slipper no robes no greetings and no enjoyable spa experience. No ability to coincide swims with spa timings. It's just poorly thought through irrespective of COVID. Completely poor massage, no worse useless. Dining room menu was ok, food mediocre, service was very weak. Goodness knows who advised on COVID measures but it's all rather clueless .e.g. Perspex Barrier at entrance to dining room but none where each guest walks past seated diners. Nothing set up on tables , not enough ice buckets for 3 requests. We got a Corona beer bucket which caused a smile. The pool area is very pleasant. Outside the chairs were strewn about by the wind. You Lazy lot pick them up and arrange them. Query about the Bill ..dog friendly room charges, I was met with we will deduct because of your noisy room. Refund because of our poor experience but please don't combine the two very different issues. Had you chosen to acknowledge our poor experience for what it was then I may be less furious about this shoddy hotel stay. Save your money stay at OYO , and go for a massage elsewhere . OYO offer a much better restaurant and front of venue experience, training of staff and despite being a budget brand compared too the international brand of Best Western. I will be writing to Spa Seekers about your poor spa offer ...shape up this is 2020 as nine of us are ever going to forget. Needless to say I will never be back.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, I am sorry to hear of the issues you experienced during your stay with us. We take all feedback very seriously and i would be grateful if you contact myself directly to discuss this matter further. manager@lampheycourt.co.uk 01646 672273 Kind Regards Claire

"Ms karen Eveleigh"

1
User 30/10/2020

Dreadful place. Receptionist abrupt bordering on rude. Circa 50 dead & dying flies in room - to be told only a few - had to insist on them being cleaned. Room stunk of fly spray. Dining room grim, food okish so ate out 2nd night. Worst hotel have ever stayed in. Waste of money. Hotel very tired & jaded. Conservatory in complete state of disrepair...oh & staff shut the bar at 9.45 without checking if we wanted more drinks - contrary to Welsh Gov't policy re the 10pm curfew & 20 mins or so drinking up.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening Mrs Eveleigh, I am sorry to hear you were dissatisfied with your recent stay here with us, I will look into the points you have raised and address them accordingly. Apologies once again and i hope this wont deter you from making a return visit in the future. Kind Regards Claire Callaghan

"Excellent Value, friendly staff"

5
DJohnson1404, Bromsgrove, United Kingdom 13/10/2020

We had a three night break via OffPeakLuxury.com which included B&B, £25 pp per evening towards dinner, a bottle of Presecco on arrival and two treatments in the Spa. All these were delivered as promised and smoothly - the staff even rang us in the car on the way down when we were running a little late to check that we were arriving in time for dinner! The staff were all excellent and friendly and seemed happy amongst themselves. Room was spacious and spotless and the Covid precautions were fair and taken seriously - some other comments from other customers seem a bit unfair and OTT - the staff are only doing their best. The meal service at Bfast and Dinner was great, if not a little quirky at times in the order in which things arrived (toast first, last, jam missing etc) but this was a minor issue for us (I can see how more fussy customers may deem this to be poor - we enjoyed it!) We did have an issue on the second night with a loud TV in the room above us - this was quickly sorted by the night staff. The building externally is in need of attention but this is probably more due to Best Western than any local issues. All in all, a lovely break in a fantastic location with lovely staff and excellent value! Thanks !!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review, i am pleased to hear you enjoyed your stay with us and i look forward to welcoming you back very soon. Kind regards Claire Callaghan Hotel Manager.

"Great stay"

5
kona123, Geneva, Switzerland 04/10/2020

We enjoyed a nice family stay and could not fault the hotel and 5* spa and gym facilities. The location is very nice and peaceful. The nearby village is a nice walk and freshwater east beach is a 5 min drive. Will stay again on our next visit without hesitation.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review! We look forward to welcoming you back very soon. Kind Regards Claire Callaghan Hotel Manager

"Gone over the top on the COVID 19 stuff"

4
scaclub, Prestatyn, United Kingdom 01/10/2020

This is a fantastic building, In a wonderful quiet village location but is getting a little tired internally in places. Staff were excellent, particularly the young lad who had only been there a couple of weeks. He was friendly and a good laugh. Like most hotels this place is operating under the "new normal" I stay in lots of hotels and this is the most over the top I have seen in recent weeks. The dining room has been moved to the most unappealing all grey room with no windows, or dressing up of any sort. You'll need to book breakfast and evening meal times before arrival to get a slot. The conservatory was closed and apparently has been for months. Mugs and drinking glasses removed from the rooms and replaced with paper cups, although they are quite happy to serve drinks in glasses and cups downstairs. Ended up buying a mug from Sainsbury's. Ridiculous one way system in place meaning a trip to the toilet from the bar required a walk all around the outside of the hotel in the rain to get back in if you stuck to the rules. Most strange of all was the bannister on the sweeping staircase was covered in a blue foam covering making it impossible to clean. Breakfast and evening meals were excellent with good service from the staff. The bedroom was fine with good views and the bed was comfortable. A problem with the plumbing was quickly dealt with. It was excellent value for money. I'd stay again, but not until the COVID crisis is over

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review, i am pleased to hear you were taken care of by Anthony and that you enjoyed your stay here. For the safety of all of our guests and teams we are following a very thorough policy underwritten by industry experts, i am sorry you feel that this impeded on the overall enjoyment of your stay however during these very uncertain times i am afraid it is very necessary. We look forward to welcoming you again during more normal circumstances. Kind Regards Claire Callaghan Hotel Manager.

"Poor service"

1
User 20/09/2020

Poor service , not clean , they kept running out of everything. I would strongly reccomend you don't stay here. The outside and the approach to the hotel is lovely but reality is far from that. The rooms are not that clean and there is soulless atmosphere created by the staff .

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, I am sorry to hear we did not meet your expectations on this occasion however i hope this will not deter you from visiting us again in the future. Kind Regards Claire Callaghan Hotel Manager

"Tired hotel but with lovely staff"

4
AllanBLondon, London 15/09/2020

Staff: absolutely lovey (we were not expecting that as there is an aggressive sign about not abusing staff at check-in which gave us a bad and false first impression). Location: perfect. The village is lovely and its in the middle of the peninsula so driving everywhere is easy. Freshwater East beach is less than 10 mins drive and stunning. Room: main hotel rooms are old-fashioned, studios are very cheaply furnished, but all are spotlessly clean. Hotel: no real areas to relax apart from a the bar which had no atmosphere (and no draft beer). We didn't use the pool / spa. Set in its own grounds with a ruin nearby. They promote themselves as pet friendly but it isn't really - pets allowed only in the studio rooms and nowhere else. Breakfast: great choice and nicely cooked but they use really cheap products. The eggs were inedible. Overall I would recommend it due to the lovely staff and location.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, Thank you for your lovely review , i appreciate your feedback and will look into the matters you have raised. We look forward to welcoming you back very soon. Kind Regards Claire Callaghan Hotel Manager.

"Absolutely appalling! Haven't been cleaned for a while. Apartment 228. Stay away!"

1
User 02/09/2020

We were sent to an outside building (228). It has not been cleaned for a while, dust, animal and human hair everywhere. Dead spiders hanging from the bathroom door and lamp shade. Plenty of live ones hanging around too and think cobwebs as well. Smear of dead bugs' blood on walls and lamp shade, doghair all over the rug which hasn't been hoovered for a long time. Bedding wasn't washed before we arrived either. The place looks like an old and run down air bnb, where someone's thrown out furniture from the 70's were put. You even have a kitchen and living room?!?!?! Not exactly a 4* experience. We refused to stay and no money was taken from my account. We were offered a stay some other time but after all this it is obvious that we are not going to go back there ever again. We actually left the same afternoon even though we had a 3-hour drive ahead. That's right, we drove 3 hours to a place only to turn back and do the long journey again because it was soooo disgusting. I have never experienced anything like this. When you book a room for £120/night, you don't expect to be sent to a studio apartment outside the hotel where people with dogs go after a long walk in their muddy wellies. Also, there was a big air vent behind a locked door on the side of our bedroom. I have lots of photos but this place doesn't allow me to attach them.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, I an sorry you were so dissatisfied with your stay with us , you did receive the room type you booked which was a standard double and as i explained as we were full i could not move your allocation . I checked the room after you departed and there was a cobweb and a spider above the door in the entrance porch but i could not see any of the other things that you have described and i have also had our head housekeeper inspect the room. All rooms are thoroughly cleaned and serviced in line with new Covid guidelines. Regards Claire Callaghan Hotel Manager

"Fab experience"

5
P_Jones21, Pontypridd, United Kingdom 27/08/2020

From the booking to arrival and through to departure, we had a fabulous experience. The staff make the hotel. Due to atrocious weather we went straight to the hotel and offered a cup of tea. Great welcome. We had two nights. Rooms spacious and very clean. Breakfast and evening meal excellent. Worthwhile visiting the Cadw Lamphey Palace next door for a. 30 minute stroll through history. Hotel just 10 mins from Tenby. Quality service.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your very kind review, I am pleased to hear that the team made you feel so welcome. I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Lovely Hotel!"

5
julie I I, London, United Kingdom 26/08/2020

We stayed at the hotel for 3 nights and had a wonderful time. From the moment we arrived the staff made our stay extra special. Our room was lovely and spotlessly clean, and the view from the bedroom window was of the countryside. Our breakfasts were very tasty and a really good choice. Our evening meals were amazing, the food was of a very high standard and presented beautifully. This tells me that the chef takes a lot of pride in his food. All of the staff were so helpful and kind, but a special mention to Katherine, The Operations Manager for her kindness throughout our stay. Also, to Nadia who served our food, she told us some places to visit that we did not know about, this made our holiday extra special. Lastly, a special mention to Karen the receptionist, so helpful, and lovely to talk too. We had such a lovely time at this hotel that we will be returning next year, but this time I will be bringing my dogs too.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i shall pass on your kind comments to Katherine, Nadia and Karen. I am pleased to hear you enjoyed your stay with us and i look forward to welcoming you and your dogs back again very soon. Kind Regards Claire Callaghan

"A very enjoyable visit"

4
Margaret T, Swansea County, United Kingdom 25/08/2020

We had a lovely weekend staying at this hotel. The room was spotlessly clean and comfortable. The staff were all very pleasant and nothing was to much trouble especially during this difficult time with covid. The hotel have adhered to all self distancing and sanitising regulations quite well and easy to follow around the hotel. The food was quite nice really enjoyed our evening meal and the breakfast was lovely as well especially with the very chatty friendly duty manager named David. My only advice to guests is book your spa facilities first as we were unlucky we didn't so when we requested to use the pool it was all fully booked so a bit disappointed but again this is a difficult one due to restrictions due to Covid. We would visit the hotel again as we enjoyed our stay very much.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, all the staff here provide exemplary standards of customer service whilst adjusting to their new ways of working. I will pass on your lovely comments to the staff and to the Duty Manager Wayne. Thank you once again for your lovely review and i will look forward to welcoming you back. Kind Regards Claire Callaghan

"A lovely place to stay"

4
nelly-matilde, Cambridge, United Kingdom 25/08/2020

We (family with 2 young children) stayed at The Lamphey for two nights and thoroughly enjoyed our stay. We had two rooms and both were very clean and tastefully decorated. The staff there were very attentive and welcoming. We ate in the restaurant one evening and found the food to be tasty. The breakfast was great too as even though we were not able to access a buffet breakfast, we were served the buffet to our table and could eat whatever we wanted. We went to the spa and had a swim, we really liked the view from the spa of the fields and sheep. The location is fabulous with Stackpole nearby and an amazing palace ruin just outside the gates of the hotel. We felt very safe as the hotel are taking the necessary precautions with regards to covid 19. I would recommend this hotel.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us such a lovely review. The entire team here at Lamphey Court are working very hard to ensure the safety and well being of our guests whilst still providing a warm and friendly welcome. We are completely spoiled with our location and it makes for a peaceful and relaxing get away. I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Offered refund on arrival and advised to go elsewhere. Advice worth following!"

1
User 21/08/2020

First room hadn't been cleaned (are we in a Covd '19 pandemic?). Manager initially refused my request to sanitise the second room. She told me that she would refund my money and we should go elsewhere! Paid £140 per night for a room that had no bedside lights, a broken front door, cracked sink, wobbly, wrong-size toilet seat and layers of dust on the skirting boards. No pool/spa facilities and no restaurant. Dog tolerant but not dog friendly, eg, we were not allowed to eat in an outdoor, open-sided marquee with our dogs and there was nowhere else to go. NOT a 4 star experience. With so few facilities and in Covid '19 pandemic, focus should be on keeping rooms clean and on looking after guests. Manager was not helpful and the issues I raised are not resolved.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Mrs Morgan, We have discussed this in detail in person and via email , the review you have left is not factual and we have offered a resolution. I would like to respond to some of your claims as detailed in your review. I did not refuse to sanitize your room i refused to allow you to handle the chemicals yourself and a member of staff re sanitized your already sanitized room as per your request. You were made aware that we were unable to open our dining or leisure facilities in line with Welsh Covid regulations and you would of been aware of this when you made your booking in June. When i personally showed you to your room you stated that the room was to your satisfaction and you were happy with your accommodation and thanked me for changing your original allocation. An additional lamp was provided as soon as this issue was bought to our attention and the toilet seat replaced within hours of reporting. You have stayed here previously so you are very aware of the situation regarding dogs, dogs have never been allowed in our public areas. I tried very hard to resolve your issues from the moment you arrived but it was very clear that nothing less than a full refund was going to be satisfactory so i offered you a full refund and suggested that it would be better for both parties that you sought alternative accommodation as it was clear at this point that nothing we offered was going to result in a satisfactory outcome. Kind Regards Claire Callaghan

"Overpriced"

2
User 21/08/2020

We stayed at the Best Western Lamphey Court Hotel & Spa for one night, building very rundown, food very average, would not recommend this hotel, rooms smelled musty, bathroom badly in need of upgrading, the only good part of the visit was the Staff who were very accommodating and friendly.

"Lovely hotel and lovely staff"

4
User 21/08/2020

I am very surprised to read the recent reviews left by some. Given the current circumstances, I think the staff did their very best to make our stay as enjoyable as possible. We felt safe at all times during our stay re COVID. The staff were very friendly and welcoming. The evening meals were plentiful and of very good quality. We loved being able to use the indoor pool and even though we had to book it was great because the pool was not busy and you could have a nice leisurely swim.

"Birthday breakfast for my mum "

1
User 21/08/2020

Well I thought I would treat my my mum to a breakfast at Lamphey court for her 83rd birthday. I emailed them to confirm booking had a confirmation to confirm. Due to covid everything has to be booked. On arrival at reception I was told were to go. Terrible disgusting so rude need to get their act together especially the receptionist who said you can't just come in here. Excuse me you let me in. We walked out such a poor hotel and customer service no one knows what the other staff are doing basically no breakfast we weren't booked in and apparently they are doing breakfasts for no guests even though Kim email said they are lol

"Avoid - generally ok but not worth the money (4/5* price for a 2* hotel) - £174 / night"

1
Richard A, Marlow, United Kingdom 18/08/2020

Disappointed – I went by the photos and selected a superior room, but the reality was a dull and low grade hotel with awful management (some staff were good but others were just rude and inflexible). I wish I'd read some of the Trip Advisor reports - they are accurate. What could be a lovely hotel is just a poor 2 star experience. Such a shame. Even the Spa was well photographed but in reality had no luxury atmosphere at all - just an empty shell added into the grounds.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Richard, I have checked your reservation and you were allocated the room type that you requested and paid for . I am sorry you felt that the staff were rude and inflexible however these are very difficult times and we are adjusting to our new " normal " ways of practice. I dont see how you can pass comment on myself as I am the manager and I did not meet you during your stay and neither was I notified of your dissatisfaction, if I had of been I would of arranged to speak with you face to face to try and resolve your issues whilst you were here. Regards Claire Callaghan Hotel Manager.

"1 star experience - avoid"

1
812sebastienr, London, United Kingdom 10/08/2020

Disappointedly lazy staff, with the exception of two people. The lack of finishing in our room made us scared of COVID cleaning. Staff completely useless and unfriendly. In urgent need of a manager!!!! Restaurant to be avoided at any price!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Guest, I am extremely disappointed to hear that you are so dis satisfied with your recent stay with us. We have a robust Covid policy in place that is being strictly adhered to within all departments of the hotel for the safety and well being of our guests and teams. If you would like to discuss this further please feel free to call or myself directly. manager@lampheycourt.co.uk 01646 672273 Regards Claire Callaghan

"Waste of money, Total disappointmet."

1
michellewV9510NI, Gobowen, United Kingdom 09/08/2020

On arrival our first impression externally was WOW. Internally the Decor was very tired with the postive exception was the lovely lady who greated us on our arrival, a very pleasant lady and more than happy to help. Our room was fine and comfortable however for a 4* i would not expect paper cups for my morning coffee. Evening meal. Felt like we were eating in a cafe, service was poor, lacking attention to detail greatly. The setting deserves better. Starters were very tasty. Breakfast. We had initially booked in for 9:45 however we were ready ahead of time and called to see if they could possibly bring our booking earlier, only to be told abruptly that this was not possible, So we decided to go for a walk to pass the time, on our way down we met one of the waitresses and she asked if we were eating and we told her that we had called down and was told it was not possible, she said there was room and that it would suit her more if we ate now. So lack of communication was most definitely an issuse. Again service was slow No milk,suger,salt,pepper and on request for a glass of orange juice after being told we couldnt have the soft drink we had requested because the bar was closed, We were brought a childrens carton with a straw. By the assistant manager. After after few minutes of pure astonishment at this we asked if we could have a glass for the waitress to reply "of course your not a five year old are you" Very poor choice of refreshments. The dado rails in ruby room where we were sat were filthy. Complete lack of atmosphere inside the hotel and from speaking with other residents there was a feeling across the board of disappointment. Breakfast no2. Service was a little better but still had to request milk,suger,salt and pepper. Food was poor and agian no Welcoming feeling this morning. On a passing note if it was not for the warm helpful welcoming from the lovely lady on reception Friday evening on arrival. The trip would have been a right off. She deserves a pay rise along with the photographer who has somehow managed to capture the hotels greates assits. And inadvertently created a honey trap. If this venue was rated at a 2 or 3* hotel then i would not be as tempted to right this review. This is completely over priced. You are all forewarned.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Michelle, I am sorry to hear you were disappointed with your stay with us and even more disappointed that these concerns were not bought to my attention during your stay. As I am sure you are aware all businesses have been issued very clear and robust guidelines in relation to Covid 19 operational practices and we are adhering to a policy that has been underwritten by industry experts. This policy does reflect some of the issues you have raised so I will bullet point these sections to hopefully answer your concerns. All non essential items have had to be removed from guest rooms and items such as glasses and cups have had to replaced with disposable alternatives. As much as possible and wherever possible we have to minimize direct contact time between ourselves and guests which is completely against the grain when you work in a front facing customer service role and the entire team are trying extremely hard to provide a positive guest experience whilst still adjusting to our new " normal ". Breakfast and dinner slots must be pre booked and we have to carefully monitor the volume of guests at any one sitting in order to comply with social distancing which at present is still 2 metres here in Wales. We allow each guest around an hour so work out our slots on this basis, however as you discovered if the restaurant is able to safely accommodate you earlier then we will allow some flexibility and the restaurant staff are the best judges of this as opposed to the receptionist who is tied to the desk during check out hours. For the safety of our guests items such as condiments, milk etc are no longer routinely placed on the tables ahead of a diners arrival and are instead available upon request. We implement a very strict and robust cleaning schedule with all touch points and high traffic areas being sanitized on the hour every hour along with our routine cleaning of communal areas which is carried out throughout the night every night by our night porters. All of these regulations and new practices do change the whole hotel experience but they are in place for the safety and well being of our guests and teams. Kind Regards Claire Callaghan

"Tenby break"

4
Derek R, Wirral, United Kingdom 04/08/2020

The hotel staff were welcoming and friendly the hotel decor was a little tired and dated but exceptionally clean, the rooms we stayed were also clean but again a bit tired needs freshening up. The spa facilities were unfortunately not available due to covid. The breakfast was excellent and the staff again very helpful warm and welcoming and nothing to much trouble and eating breakfast outside Alfresco was made a pleasant experience but if weather not good may be an issue as there were no heaters. Overall a pleasant stay in a nice hotel

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Derek, Thank you for your lovely review , all the staff are working incredibly hard to provide the same warm welcoming atmosphere whilst still adhering to all of the Covid regulations. We look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Waste of money"

1
User 29/07/2020

Very carefully taken pictures to fool your eyes, sometimes you believe to get the services for the money you pay, in reality this is not true. In simple way to say pay premium price you get a roof to sleep at night. There is no wow factor here please don't waste your money.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hello, I am sorry to hear you are so dissatisfied with your stay with us, if by services you are referring to the closure of our bar/restaurant and spa facilities then i am afraid these are restrictions set out by the Welsh Government that we are legally bound to adhere to. Our bar , restaurant and communal areas re opened on Monday 3rd August and our spa facilities will be re opened on August 10th, here in Wales we are slightly behind the re opening schedule in England and if you booked with us directly this would have been fully explained to you. Apologies once again for your dissatisfaction. Regards Claire Callaghan

"Sadly not a 4☆ experience"

3
rachaelg662, Broseley, United Kingdom 26/07/2020

Initially things seemed okay. The room was tired, very dated and below expectation, however the beds were comfy and we all slept well. There were some understandable changes in place due to COVID and they were all fine and well organised. There was no spa, pool or tennis facilties and we were fine with that. The issues started on the second night, we all went to shower and there was no pressure. It was absolutely inadequate for purpose. We complained and were told that someone would look into it. After a couple of days a plumber came and said that due to the shower being gravity fed from 1 metre above it would never be able to give any pressure. We were told that the duty manager would be consulted to look at reducing our rate and that another room might be available to shower in. We were told they would be in touch with a resolution. This never happened, we just had our bill put under the door on the last morning with a 10% discount applied. We had to request tea and coffee supplies which didn't come until the 2nd request and were woefully inadequate. In the end we decided to go to Tesco and get our own supplies, as few times we called reception and got no reply. I'm sure this was down to lack of capacity but just a little frustrating when you are told to avoid going to reception and that it is best to call instead. We ran out of toilet paper so I facebook messaged the hotel and got a rapid response and delivery. It might be worth having guests put a card outside their door daily requesting anything they need which could be left outside the room in a bag. We started getting supplies proactively delivered on the last two days of our visit. All the staff were friendly and happy to listen and empathise but the lack of proactive follow up from a senior manager was disappointing. The alternative shower option never materialised either. The breakfasts were fine, continental delivered to the room daily with the option on cooked to your room or in an outside marquee. The staff in the marquee were great and friendly and delivered great service in challenging times. Overall we were disappointed with the shower and lack of resolution to this. We would have preferred a different room rather than money off. When you have been in isolation for so long and you just want to go somewhere with decent facilities and you get less than you have at home it's upsetting and depressing. We would only return if the bathroom facilities were fixed.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review, we take on board all feed back and i have consulted with a plumber to try and rectify the issues you have highlighted but as I am sure you can appreciate this is an old Georgian building and we are at absolute capacity this time of year with everyone wanting to shower at the same time which can occasionally lead to some pressure issues. In line with our covid policy housekeeping teams are not entering guest bedrooms during your stay unless this is requested or indicated by facilitating the please service my room sign. Guests can also request further supplies by contacting reception and i apologise for your difficulty in reaching someone on reception however our reception team have received unprecedented levels of calls over the past few weeks and have worked tirelessly to answer these calls in a timely manner and once again i apologise if this wasn't the case for yourself. As you have highlighted these are very challenging times for us however we are still striving to provide the best possible experience that we can whilst adhering to all regulations. Kind Regards Claire Callaghan

"Me time"

5
ebonyjay, Narberth, United Kingdom 13/03/2020

Biotec facial - Had the biotec facial with jasmine, it was amazing! It's left my skin feeling fresh and rejuvenated! Jas was great at explaining all process of the treatment! And to top it off I had HD brows too, best place to come for treatments in pembs 100%

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and i will pass on your comments to Jasmyn. Thank you again Claire Callaghan

"hotel and spa"

5
W5329JPronaldp, Cardiff, United Kingdom 12/03/2020

this hotel is superb we have been there a few times now and will continue to go there the staff at breakfast and dinner are super and the reception staff is one of the best i have seen so fare i can recommend this hotel to everyone the rooms are very good well the studios for us because we have a dog and i have to say that the spa staff are very good and the hair dresser is excellent mi wife likes it very much the surrounding areas are very beautiful and very peaceful will go back there soon

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review! We look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"First class food and service"

5
Kerry T, Pembrokeshire, United Kingdom 11/03/2020

We decided to go here for food when passing. There was lots of choice to choose from and the food was perfect. We had Lori as our waitress and she was amazing couldn't do enough for you. Making sure our dietary requirements were catered for. Will definitely be back again. Thank you Lori you really made our lunch more enjoyable.

"Valentines Day visit!"

5
User 10/03/2020

I visited Lamphey court hotel on Valentine's Day with my partner, and once again everything was fantastic! My server Lori was great, and the night was complete when Claire the manager brought complementary chocolates! Will most definitely be visiting again.

"Business visit."

4
User 08/03/2020

Stayed at the hotel and it was the second time visited. Worth the stay. Spa and gym facilities are good. Room as spacious and as expected. Worth the visit. Restaurant is available and food is really good.

"A very relaxing time at Lamphey Court Hotel and Spa"

5
troublemaker2015, Swansea, United Kingdom 06/03/2020

Have just returned from a very enjoyable three night stay at Lamphey Court Hotel and Spa which is a great base for visiting the beautiful coastline and countryside of Pembrokeshire. We were very well looked after by friendly and helpful staff - in particular Claire (at breakfast), Sharon (at reception) and Rob (at the bar). Will definitely be returning.

"No Vegan Choices on Menu"

4
alunlewis25, Llanelli, United Kingdom 06/03/2020

My wife and myself thoroughly enjoyed our stay at the hotel. Our room and the hotel were very clean, the staff were friendly, the spa was lovely and the food was tasty. The only criticism I have is that the menu should have had some vegan options. I'm very grateful that they were able to rustle something up for me but it would have been better if I'd had a clear choice as then I wouldn't have felt like a pain in the neck. Many places cater for vegans these days and so should the Lamphey Court Hotel. For this reason I can only give it four stars this time but I will visit again and if, at that time, they've added some vegan choices to the menu, all else being well, they'll have five stars.

"Enjoyable Lunch"

5
TopQualityNosh, Pembrokeshire, United Kingdom 05/03/2020

Had lunch here with my partner. Had a great lunch Chicken and bacon linguine and Jacket potatoes with tuna. Service was great from our server Lowri very friendly and helpful. A beautiful location wide selection on the menu. I cannot wait to come back.

"Superb food, and service"

5
User 05/03/2020

Came in for lunch with my family in February, food was far better than the last time I visited. Waitress Lori was very knowledgable about her job and helpful. Will be back for food and service again soon

"Excellent quality and price"

5
simondaunt, Ipswich, United Kingdom 04/03/2020

We stayed in the main building. All very clean and comfortable. Bedroom spacious and well equipped. Excellent dinner menu and good selection at breakfast, including cooked to order. Wine list well priced and the merlot sampled was smooth and delicious. All of the staff were friendly and efficient, making us feel welcome. We did not use the spa but it looked well equipped on e Inspection. Highly recommended - we will stay again!

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a positive review, i shall pass on your comments to the team and i look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Overall a pleasant experience."

3
User 25/02/2020

Only downfalls were an extremely cold bedroom - especially during the day when presumably the hotel's central heating was turned off. Also, having to wait for an orange juice as there was only one jug out during a very busy breakfast service.

"Nice Spa ."

3
User 20/02/2020

I stayed here for 3 days with my wife and was impressed by the location of the hotel. It's set in its own grounds next to the ruins of a medieval Bishops Palace. Great for exploring the West Wales coast. On arrival we were immediately offered a free upgrade on our room by very friendly reception staff. As others have mentioned the room was cold and we had to ask for the central heating to be turned on during our stay. The room had a lovely view over the grounds but looked like it needed a bit of a clean due to dust on various bits of furniture. The one unforgivable part was that there were remnants of the previous occupants on the toilet pan. Clearly the cleaning staff had not cleaned the room properly. Management should keep an eye on them. We really enjoyed the spa as it was very relaxing although the pool was colder than expected. It was fairly quiet at the hotel and so we were disappointed when we were told at dinner that some of the dishes on the menu were not available. At breakfast we were then told that they had run out of smoked salmon. From previous reviews the kitchen seems to have continuing issues. All in all we enjoyed our stay. The Spa, the location of the hotel, and the friendly staff are the highlights.

Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Nigel, I am sorry to hear you were disappointed with some aspects of your stay and i am especially concerned about the remarks made concerning cleanliness however without you full name i am unable to trace your reservation to investigate this fully, could you please email me directly manager@lampheycourt.co.uk. Regards Claire Callaghan

"Spa and lunch"

5
Susiemills12, Milford Haven, United Kingdom 11/02/2020

Full use of spa during the morning . Lovely place clean and relaxing . Great pool. Lunch at 12.30 . Food was five star . Absolutely lovely . It was prompt well presented and hot which is a big plus for me and soooooo tasty

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and i look forward to welcoming you back again soon. Kind Regards Claire Callaghan

"Lovely stay!"

5
sarahtait2605, Belford, United Kingdom 09/02/2020

Booked a one night stay via expedia for a reasonable rate. Well worth the money! I honestly felt like I was not posh enough to afford a night stay here haha. First of all, I need to say how lovely the staff were for me and my mum. After driving all night, the lady at the desk allowed us early check into our room for a much needed power nap. And breakfast. She was so helpful getting us sorted after we had a 9 hour drive. I did try and remember her name, but honestly, I cant remember. Also, the lady on the desk this morning was also very lovely. If im honest, all staff were brilliant, making sure we had what we needed. Breakfast was great on both mornings, with choices of cereal, pastries, toast, ham etc as well as a cooked breakfast. And the coffee was great! well needed. Service was extremely quick, with food cooked perfectly. Again, servers made sure we had enough of what we wanted. Room it'self was a twin room. So so quiet which was what we wanted for a saturday night! Beds comfy and bath/shower relaxing. Heating was on so we were nice and toasty despite the storm. We only really had time to use the spa and pool for about an hour. But again, totally up to standard. Hot tub was an ideal temperature. not the type where you're overheating within minutes. Just warm enough to sit for a while, and after my drive, got my muscles going again. The pool...ok was a bit cool, but the exact same as other pools I use where ever I go. but I feel like other review people have been overdramatic. Pools are for swimming. And after a few lengths, I would not want it any warmer! The sauna and stream room, again perfect balance of not too hot where its uncomfortable, like with many others ive been too. These ones were again at right temperature, I could have fallen asleep! Location in lamphey, central to where we needed to be. Not hard to get too. Although, take care when using google maps...it takes you down some small country roads because its "quicker" But on a normal road to pembroke..totally easy. So yes, all in all, a brilliant stay, and I will be staying here again! Thank you to everyone at the best western over the weekend! You're all great. Keep up the good work!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i will be sure to pass on your lovely comments to all of the team and i look forward to welcoming back you and your mum again in the future. Kind Regards Claire Callaghan

"relaxing spa break"

5
Sandisunshine2014, Lampeter, United Kingdom 05/02/2020

My partner and I stayed at the hotel to celebrate our anniversary. We booked a deluxe room, which was spacious and well equipped. The king size bed was as comfortable as our bed at home and the hotel was quiet throughout the night. We used the spa facilities which were also exceptional. We only wish the Spa was a little closer to home. We ate our evening meal in the restaurant and couldn't faultl the selection on offer. What we had was perfectly cooked and presented. Staff were helpful and friendly. Breakfast was nicely prepared and a treat too. A lovely restful visit.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Congratulations on your anniversary ! thank you for your lovely review i am so pleased to hear you enjoyed your special weekend with us and i look forward to welcoming you again very soon. Kind Regards Claire Callaghan

"Disappointing stay"

2
User 27/01/2020

Disappointed to say the least. Have stayed at far superior properties (outside of the best Western group) for far less. If you're looking to book this property, I'd suggest reconsideration. Some points to be aware of: Spa pool and infant pool were colder than you'd expect. Colder than our local council run swimming facilities. We were planning on returning to the spa on our second day but this put us off. Certainly not suitable if you have children and far from a relaxing dip. The only baby change facilities were on the poolside (these were also locked) which were not advertised or offered to us. Breakfast was appallingly dry and overcooked. Again something we were looking forward to and wish we hadn't bothered. When calculated, it worked out that breakfast cost in excess of £12 per head for our stay, very unsatisfying. Our room's key card was deactivated half hour before checkout, when returning from breakfast we couldn't get back into our room to collect our belongings. This meant a trek in the rain back to reception for my partner while I waited outside our room for 10 minutes with an 8 month old who was already unhappy and needing to be changed. It appears they had deactivated many of other guests' key cards also, leading to a queue of people at reception requiring assistance. The only positive to take away from our stay would be that the staff are welcoming and friendly.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, Thank you for your review we welcome all feedback and thoroughly investigate any complaints. our pool is monitored every four hours and i have looked back over the records during your stay and no drops in temperature have been noted, our pool operates at between 28-29 degrees which is in actual fact 2 degrees higher than the recommended temperature, the baby changing facilities are not locked and may simply have been in use by another family as you visited during family swimming hours however there are also baby changing facilities in the main hotel that you would have been welcome to use. No guests key cards had been deactivated and this is something we do not do manually the times are controlled by our card machines and i can only apologise for your cards malfunction and this sometimes occurs if your card is in close proximity to your mobile phone, the queue you witnessed was guests waiting to check out. I have also passed on your feedback to the kitchen team who offer their apologies for your dissatisfaction. Kind Regards Claire

"Disaster of an Anniversary Celebration"

1
User 20/01/2020

We unfortunately booked into Lamphey Court for two nights Anniversary Celebration costing with our dog amounting to £400 in December Don't bother looking on their interesting website menu as you won't be offered it The accommodation was awful Cold tired and heating controlled by the main hotel They prefer to keep you cold rather than comfortable The spa is amazing but that's it! On the first night we had booked at seven for dinner but when we booked in were told it was either 6.30 or 9.30 as they had a large party in! This amounted to nine guests! We were placed in the tired restaurant rather than the conservatory which we had chosen An A 4 menu consisting of five starters five mains On day two our anniversary we were seated in the conservatory! Freezing cold and yet another A4 menu reduced again! Reason given? Short staffed! Fish chips mushy peas with a bottle of fizz for your anniversary GREAT NOT Oh it could have been burger and chips! Tried to complain to Best Western but they pass you back to the manager of the hotel who is always not contacting you because they are short staffed!! Avoid this overpriced establishment with a wide birth! A complete disaster and rip off Try the Lamphey hotel in the village Lovely welcoming guys Beautiful white linen table cloths The Sunday lunch looked amazing compared to our fish and chips Also avoid Best Western as they pass the buck big time!!!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Following on from our email conversation, i would again like to offer my sincere apologies for your disappointment with your recent stay. As explained we were experiencing staffing issues but we tried our upmost to ensure that this did not impede on guests experience but unfortunately this was unavoidable despite those efforts. Kind Regards Claire Callaghan

"Amazing Georgian Mansion Hotel with Superb Quality Accommodation and Food"

5
ruthp624, Cardigan, United Kingdom 20/01/2020

We went for a short break and to explore the local countryside. We were impressed with the attentive staff and the superb room and ensuite . We had dinner in the conservatory. It was a Sunday so there was a table de hote menu and we had 2 courses for £15.95 per person. A selection of starters and main courses and we had the ham hock terrine to start and this was served with warm bread and chutney - absolutely delicious. We both had the roast dinner which came with plenty of vegetables and roast potatoes and parsnips- there was also a separate jug of gravy. It was beautifully cooked and presented. We used the swimming pool and spa facilities- again all very impressive. The breakfast was, again like everything else, very impressive. A buffet of fruit , cereals etc and then various choices of cooked breakfast which was cooked to order. All superb quality. We would definitely recommend a stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and we hope to welcome you back again soon. Regards Claire Callaghan

"Stay at Lamphey Court"

5
User 20/01/2020

Great place to stay for access to amazing coastal walks. Hotel clean and spacious and lovely setting facing parklands. Next door to the remains of Lamphey palace interesting and atmospheric. Would recommend hotel to anyone wanting a peaceful stay in a country hotel.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
We are pleased to hear you enjoyed your stay with us here at Lamphey Court, we agree we are situated in one of the most idyllic back drops in Pembrokeshire and we look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"What a weekend!"

5
gemz012, Wales, United Kingdom 06/01/2020

We booked here for my sisters hen party last weekend & so glad that we did. There was 16 of us in total & so organising the weekend could have been difficult but the hotel was so helpful & catered to everything we requested. Our rooms were in the courtyard so we could all be together and were all beautiful, spacious & clean. We hired the Ruby room (which is perfect for a small function) for the first night & a hot buffet. The food was incredible! The lasagne was the nicest I have ever tasted. We then had a spa day on the Saturday & the spa is beautiful, clean and the staff were all really friendly & helpful. I had a back, neck and shoulder massage and it was amazing! Breakfast was delicious on both mornings with plenty of choice and the staff serving were all really helpful and welcoming. A massive thank you to all the staff at Lamphey for making my sisters hen weekend an incredible one, we will definitely be back! X

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review , it was our pleasure and we wish you lots of luck for the big day ! Kind Regards Claire Callaghan

"Lovely relaxing Christmas break"

5
roybig, Carmarthen, United Kingdom 29/12/2019

We checked in on Christmas eve and until we left three days later we had a lovely relaxing stay. We used the spa and pool, walked in the beautiful surroundings and over to Freshwater East on boxing day. The food was excellent, very tasty and plentiful. A harpist played at Christmas eve dinner and a duo sang during our boxing day dinner, both were very enjoyable. All the staff throughout the hotel are a credit to your company. Friendly, accommodating and efficient. Thank you all for a lovely Christmas.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i am thrilled to hear that you enjoyed your Christmas break with us at Lamphey Court, all the staff worked tirelessly over the Christmas and new year period to ensure all our guests were taken care of. Kind Regards Claire Callaghan

"The most perfect stay"

5
Gemma Elizabeth W, Dubai, United Arab Emirates 23/12/2019

We checked in and celebrated our Engagement at the hotel, all of the staff were INCREDIBLE. They each went above and beyond to make our stay memorable. Special thanks to the Bar Manager and Nathan- Head Chef these two in particular were so welcoming and we cannot thank them enough fr taking such great care of us. We cannot wait to come back soon.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review and congratulations on your engagement! I shall pass on your thanks to Rob & Nathan and i look forward to welcoming you back soon. Kind Regards Claire

"Once again, an excellent service and friendly staff!"

5
User 18/12/2019

I visited Lamphey Court Hotel and Spa for the second time a few weeks back. Needless to say, everything was grand from the food to the service, made by a great team of staff! I believe a server named Laurie was significantly helpful throughout the visit as always - a pleasure to be accompanied by. A third visit will most definitely be on the cards!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, its our pleasure to welcome back returning guests and i look forward to seeing you again soon. Regards Claire Callaghan

"A truly lovely get away."

5
User 16/12/2019

My husband and I wanted a break and so booked here as it was central to most of south Wales. Also, I wanted an evening restaurant and breakfast. We booked a deluxe room. The staff were superb. So friendly. We swam in the spa pool everyday which offers lots of treatments. The bed was a super King and was very comfortable. Toasty and warm too. Maybe radiators had been fixed?

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, we pride ourselves on exemplary customer service here at Lamphey Court and aim to make each and every one of our guests feel at home. I look forward to welcoming you back again very soon. Kind Regards Claire Callaghan Hotel manager

"Icebox"

2
tignabruaich30, Midlands 05/12/2019

Two months ago my husband and I stayed here for three nights, having had an enjoyable stay earlier in the year. This experience was quite different. On arrival we were directed to Room 1 in the East Wing. This was like an icebox. There was no means of switching on the radiator. On contacting reception we were informed that the heating was on a time control. However they immediately switched it on. We also noticed a humming sound which apparently came from the fans in the kitchen below. The next day we had the same problem with the heating. Reception informed us that the heating had been switched off but they soon put it back on. We had our evening meal in the restaurant. Our order was taken promptly. However it took at least 20 minutes for the starter to arrive. On collecting the plates, we were offered the dessert menu even though we had not had our main course! My husband returned the chicken and vegetable pie as it was luke warm and had a watery gravy with the filling. My fish was too much to eat. The fruit salad for dessert just consisted of various types of melon. The service was extremely slow and the waiting staff were often just standing around. On the third day we once again found the heating switched off when we returned to our room later in the afternoon. We complained to reception , stating that this was the third time that there was no heating. An apology was given and the radiators put on. There was never any problem with the heating in the morning. On the plus side, the breakfast was always of a good standard with excellent service. The hotel claims to hold a four star rating. We have written to the hotel manager to express out displeasure at the standard of the hotel. To date we have not had a reply.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hello, thank you for your feedback i am sorry to hear you were disappointed with your chosen dish and i will be sure to pass this feedback to the kitchen team. With regards to the heating issue, we did have a few rooms where guests had turned the radiators off so other guests following on from them were complaining of low room temperatures. This issue has now been rectified and housekeeping are keeping a close eye on all thermostats. I have not received any email complaint and have checked my junk file also however if you'd like to forward this on to me my email address is manager@lampheycourt.co.uk I hope this will not deter you from staying with us again. Kind regards Claire Callaghan Hotel manager

"Frosty the snowman......"

2
colemen, west midlands 04/12/2019

Stayed here this week while in the area for business. Never ventured this far into West Wales before and the place is stunning. Not so impressed with the hotel however. Checked in OK, and then was pointed in the direction of my room. At the top of the stairs the corridor suddenly became darker and darker. I fully expected a motion sensor light to pop on - it didn't. A few steps further out came the phone and on came the torch, without which it would have been impossible and dangerous with a few steps. Opened the room door and expected a light to come on again - this time like the one when you open the fridge !. The room was seriously cold. Close inspection saw the radiator turned off, so whacked it up. No improvement. An hour or so later with cold fingers and toes but some work done, went downstairs for a meal. Food was.....average to be honest. My daily special turkey, ham and spinach pie had an enormous puff pasty top impossible to eat painlessly covering plenty of filling but in all honesty water for gravy. Returned for bed to find......freezing !. Even the bedsheets were seriously cold. Next morning, got up, hot shower to at least warm up and......the radiator came on !. In reply to "was everything Ok ?" On check out I did mention the cold which "should have been OK - I'll get it checked out". Paid £149 to sleep in a fridge.......

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hello, thank you for your feedback i am sorry to hear you were disappointed with your chosen dish and i will be sure to pass this feedback to the kitchen team. With regards to the heating issue, we did have a few rooms where guests had turned the radiators off so other guests following on from them were complaining of low room temperatures. This issue has now been rectified and housekeeping are keeping a close eye on all thermostats. I hope this will not deter you from staying with us again. Regards Claire Callaghan Hotel Manager

"Lovely place to stay"

4
Adam H, Southampton, United Kingdom 17/11/2019

What a lovely hotel to stay at. I arrived on the Monday afternoon having booked what I thought was a standard double room. I was given my key and advised I was in a studio apartment. Upon entering I was presented with a large kitchen/dining area with the bathroom just off the kitchen. The next room along was a little living area and the the bedroom on the other side. I think it was almost as big as my flat!! The decor needed a little bit of updating however work was ongoing in other apartments so I imagine ours was due to follow. Unfortunately the shower was very poor with only a trickle of water emerging from it, I think there was more power from the taps on the sink! Inside the main hotel building we dined in the restaurant on the first night and thought the light bites were the best menu option from a price point of view. Do not be fooled, the burger was massive but also one of the best that I have ever tasted and the price I payed was very reasonable. Breakfast was cooked to order and we were always greeted with a friendly welcome and staff who appeared to be genuinely interested in what we had planned / done the previous day. We used the spa on just the one day and whilst the pool was a little cold for my liking, there were not many other users when we went in and was a very relaxing visit. All in all a lovely place to stay with a great view from our studio. Certainly somewhere I would stay again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Adam, Thank you for your lovely review I am so pleased to hear you enjoyed your stay with us and i look forward to welcoming you back again very soon. Kind Regards Claire Callaghan

"Recent visit to spa and restaurant"

5
User 07/11/2019

Recently visited for a family get together, excellent pool and spa facilities for those who used, staff where so helpful in all areas and made us feel very welcome from the moment we all arrived, food was excellent and well presented, thanks for a great time will be returning in the near future.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review I am glad you chose us for your family get together and i hope to see you all again for many more celebrations. Kind Regards Claire Callaghan

"Excellent facilities"

5
User 06/11/2019

Stayed here during the recent half term holidays and was very impressed with the rooms, the food and the staff were excellent. The location was also excellent for the activities that we enjoyed whilst staying here.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, we agree we are ideally situated for guests to enjoy the many attractions Pembrokeshire has to offer. We look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Beautiful hotel"

5
User 05/11/2019

Had a wonderful stay with my husband for our 5th wedding anniversary. Our room, the food and spa were outstanding and nothing was too much trouble for the staff. We will definitely be visiting again soon

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, I am pleased to hear you enjoyed your anniversary at Lamphey Court and i look forward to welcoming you back again next year. Kind Regards Claire Callaghan

"Excellent hotel and spa"

5
User 05/11/2019

Stayed for a couple of nights with my partner the excellent welcome I had from the staff as well as the amazing food I would recommend this gem of a hotel to anyone. The spa was lovely and our break was really relaxing.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for leaving such a lovely review, we too believe Lamphey Court is a hidden gem ! I shall pass on your lovely comments to the team and i look forward to welcoming you back very soon. Kind regards Claire Callaghan

"Lovely Break"

5
User 05/11/2019

What a lovely hotel! Staff are friendly and helpful, food was great and the spa was just what we needed for our time together as a couple. Clearly a well managed hotel. Would definitely recommend and would book again in the future.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review! I am pleased to hear you both enjoyed your break away and we look forward to welcoming you back again very soon. Kind regards Claire Callaghan

"A beautiful hotel in an outstanding location."

4
QatarWorldtraveller, Milton Keynes, United Kingdom 28/10/2019

An impressive exterior leads to an equally impressive interior. Our room was large and well-appointed with everything you would expect. Bed was comfortable and extra pillows provided. The quality of food at breakfast was very good but I would have liked a little more fruit. Overall a good stay and we would go again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, we welcome all feedback and i shall discuss with the chef with regards to expanding our fresh fruit selection. I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Short break"

5
Nigel E, Rhyl, United Kingdom 26/10/2019

Had a secret escape break here staff a big plus all very friendly and made to feel nothing was to much trouble had a very relaxing break in area short distance to Tenby or many other holiday areas in West Wales food always hot and nicely served

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Nigel, We pride ourselves on our exemplary customer service here at Lamphey Court and each and every one of us aims to provide our guests with a positive experience. I am pleased to hear you enjoyed your break with us even if the weather has been shocking ! and i look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"The best holiday ever"

5
reubena2019, Maradu, India 25/10/2019

Nice comortable, spacious rooms. Swimming pool,sauna,gym etc very well maintained. Good location with beautiful view of the farms around. Restaurant food was delicious and breakfast also was sumptous.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I'm thrilled to hear you enjoyed your holiday here with us and i look forward to welcoming you all back very soon. Kind Regards Claire Callaghan

"My stay at best Western Lamphey"

5
User 24/10/2019

The hotel was nice. It delivered what it said that they will deliver. The spa and treatment was good and affordable. I will definitely use this again. You will need a car if you want to explore the area.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i look forward to welcoming you back soon. Kind Regards Claire Callaghan

"2 night package"

3
User 20/10/2019

Booked this through secret escapes for our anniversary as it had a spa and the deal included an evening meal on the 2nd night. Cannot fault the food.. breakfast cooked fresh to order/ dinner lovely/waiting staff good. Accommodation... shown to ‘Room 1' must be the bargain discounted room in the hotel?! Situated directly above the kitchens in the east wing/ large extractor noisy directly outside bedroom window/ floor camber really bad on entrance to room (appreciate building is old but this could be rectified) flies in room? Spoke to other guests who also reported problems with flies too... Wanted to book treatments in spa during our stay but with the use of spa available to non residents of the hotel, no availability. Overall, very disappointed with room but food was lovely Will we visit again, probably not...

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Sharon, I am sorry you were disappointed with your room however you were not allocated" a bargain discounted room " but the standard double that forms part of the Secret Escape package. I understand you also complained upon checkout that your room was " wonky " i can assure you that the room is structurally sound and the slight irregularities are all part of an old buildings charm and appeal. I have contacted our pest control company for advice with regards to the issues with cluster flies that we are experiencing in some front facing rooms and i have been advised that it is unfortunately part and parcel of being in the countryside at this time of year when they are trying to hibernate along window frames, we are doing all that we can ie spraying window frames and ledges and hoovering on a daily basis. Our spa is extremely busy and we advise all guests to book treatments as far in advance as possible to avoid disappointment and i apologise for being unable to accommodate you during your stay with us. Kind Regards Claire

"lovely hotel and spa break"

5
paulparcell, Swansea County, United Kingdom 14/10/2019

stayed here on a one night and spa deal and was not disappointed hotel was situated in beautiful surroundings our room was one of the superior rooms and could not be faulted we had the afternoon tea evening meal and use of all the spa facilities which also could not be faulted overall we had very enjoyable weekend break and would definately return in the future also like to thank all the staff for making us feel welcome.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, the team here at Lamphey all work extremely hard to ensure our guests are taken care of throughout their stay. I look forward to welcoming you back soon. Kind regards Claire Callaghan.

"Nice break"

5
User 13/10/2019

Beautiful old hotel in scenic grounds. Lovely room which was clean and well equipped. Very comfortable beds with TV and drink facilities. Bathroom included shower and large mirrors for shaving washing etc.excellent breakfasts which were efficiently served. We had excellent friendly staff on every level. We were met by a very friendly efficient receptionist Nadine. All staff worked well with each other and seemed to be trained to work in most jobs so to work well as a team. Attached to the hotel was a modern spa with a swimming pool and gym. I had a deep back massage which was very beneficial. Overall a very pleasant experience which would be repeated.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i will pass on your comments to the team and i look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"Anniversary let down "

3
NathanM1271, Cardiff, United Kingdom 13/10/2019

Checked in for two nights to celebrate our first wedding anniversary. Room was ok, bathroom a bit patched up, bed on the one side was noise every time I moved and was lower than my wife's side. The shower was a trickle. I struggled to have a shower with short hair. My wife didn't even attempt it as it would have taken her hours to rinse her hair so she had to have a bath. No area with a plug socket next to a mirror for my wife to get ready. Location is fine if you just stay in the hotel but to far from Tenby and anything else. Overall over priced and won't be going back.

"NOT dog friendly, NOT 4stars, NOT coming back!"

1
MauroRispoli, Southampton, United Kingdom 12/10/2019

Checked in for two nights for me, my wife and little dog direct with Best Western. I'm a Diamond member not that it made any difference on arrival. Was firs told my booking was for one night for one person then informed in no uncertain terms that my dog was allowed in NO areas other then our room. Tried to explain that I was told at booking the dog was allowed to be in the bar or lounge rooms with us whilst we eat but again I was informed NOWHERE but room. Thought I'd ask to speak to The Manager who swiftly informed me she didn't like the way I spoke to her staff, policy was policy and I can pretty much take a run and jump! Well I booked in for two nights non-refundable but after this first night I'll take The Managers direction so me, the wife and the dog will leave. Not coming back here which is a shame because location looks ideal but not paying to be treated like something someone might have stepped in. Best Western take note as I will not longer be requiring my membership card with you guys, thanks.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
My receptionist tried her hardest to check you in in a polite and courteous manner however you were extremely rude and volatile from the moment you stepped in the front door. Even though we were unable to allocate you a pet friendly room we did allow you to stay with your dog, as with anybody staying here with a dog they are not permitted into the hotels main areas and had you have given the receptionist a chance to explain properly rather that shouting abuse at her then she could of explained this in full to you. You did not request to speak to me i came to the desk when i heard you raise your voice and swear at my receptionist, this is something i will not tolerate as we are not here to be abused in this way and after you left the reception area i actually attempted to call you in your room to inform you that i wanted you to leave due to your appalling behavior that was witnessed by another guest who was so disturbed by the way you behaved he was about to intervene. I too will be making contact with Best western in the morning to ensure you are not allowed to book this hotel again. Claire Callaghan Hotel Manager

"Beautiful Hotel and perfect weekend!"

5
Stephanie-Jayne W, Cardiff, United Kingdom 06/10/2019

The hotel was beautiful with a wonderful little surprise of the Lamphey Palace Court ruins just around the corner. The staff were amazing, always to hand and very polite. The Bar tender Mr O'Neil really made our engagement evening special and was a pleasure to talk to. The food was also very nice and the portion sizes generous. I would definitely return for our first anniversary!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and congratulations on your engagement ! it would be our pleasure to welcome you back for your anniversary and i shall pass on your comments to Rob and the team. Regards Claire Callaghan

"Poor service"

3
User 05/10/2019

Checked in for a two night stay. Decided to have evening meal in the hotel so was told 8.30pm was earliest we could have. Ok with that. So 8.25pm we went in and shown a table, all good, then asked would we like a drink. Ordered drinks, then waited 15 minutes before they turned up. We had ordered our food same time as drinks . Then food was brought to our table on two occasions, but the food was not ours. I saw my soup coming in after half an hour of waiting which was then given to a lady on another table who came in 15 minutes after us I then had a girl apologise for the mistake and was told ot would be sent in asap. Offered another bread roll as an appology. 5 minutes later a luke warm tomato and basil soup turned up Then another 10 minutes later our correct main meals turned up. The gammon tasted like someone had tipped the whole salt seller all over it and I had asked for proper chips instead of sweet potato chips , but got the sweet potato chips, by which time I was hungry and so said its ok I will eat them. Not a good start to our stay! Room was lovely, but as stated pillows were uncomfortable and bed wasn't that comfortable. Would recommend the Lamphey Hall hotel for food. Turned up there without booking and had drinks and food, two courses, all done in an hour and great food too!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry you were disappointed with your stay here , if you would like to discuss this further then please email me directly. manager@lampheycourt.co.uk Kind Regards Claire Callaghan

"Poor spa but exceptional food "

4
heleneWales1, Swansea, United Kingdom 01/10/2019

I visited for the night with friends for my mum's birthday. First impressions weren't great as the receptionist didn't give us any information, think she expected us to know where the spa was etc. When we arrived in the spa it looked lovely but unfortunately it was freezing cold. Don't mind the pool being cold but the air was freezing and when you were wet it was very uncomfortable. My mum who's in her 70s asked for a robe as she was so cold but the staff said no. The hot tub & sauna were also cold. I can't normally cope in a sauna as it's too hot but this was luke warm. We then had to ask if our rooms were available early, which was disappointing as the spa was part of the stay. We then checked into lovely rooms and everything improved greatly. Claire was very helpful and afternoon tea was beautiful. We then had a few hours to go for a walk and dinner in the night was exceptional. We all had the dinner and it was so tasty. The staff were also very helpful, chatty and friendly. Really turned the stay around for us. After a lovely night sleep we had a beautiful breakfast before checking out. Again the staff were very helpful and friendly. Be great if reception send and staff could learn from them.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon Helene, Apologies once again for the technical difficulties we were experiencing that day in our spa , as i explained our maintenance team were working to find and resolve the fault and although this was done very swiftly it takes time for the temperature to reach optimum again. I am pleased to hear you enjoyed the remainder of your stay and my offer of free guest passes to our spa facility still stands, if you would like to take up this offer please email me directly. manager@lampheycourt.co.uk Kind Regards Claire Callaghan

"Enjoyable & comfortable"

4
DavidhWood, Nottingham, United Kingdom 30/09/2019

It is the first time I have stayed in the area since 1985 The room was spacious & comfortable, the staff were pleasant & helpful & the property was in an impressive setting. The breakfast was tasty & plentiful. I found my stay to be enjoyable & comfortable.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi David, Thank you for your lovely review, I am pleased to hear you enjoyed your return visit but don't leave it so long next time!! Kind Regards Claire

"Spa day"

5
User 22/09/2019

The spa was lovely treatment s were very good and Demi who carried out the treatments was polite, professional and very enthusiastic we also had 2 course lunch which was lovely and plenty of it and the waitress was very polite and efficient would definitely recommend to anyone who wants a relaxing day with beautiful surroundings,will definitely be going again

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i shall pass on your comments to Demi and we look forward to welcoming you back very soon! Kind Regards Claire

"In need of investment"

3
kwilliams24, Swansea, United Kingdom 22/09/2019

I had booked 2 nights as a surprise for my wife's birthday. The hotel is an old Manor House and we were not expecting it to be modernised as this would take away its charm. The staff were friendly and helpful so no issues with the service. The spa facilities are great and free to hotel guests. A nice pool with a sauna, steam room and jacuzzi. We had breakfast at the hotel which was okay but ate out in the evenings as we thought the food was expensive. To give an example, a rib eye steak was £21 but if you wanted chips, vegetables and pepper sauce this would be an additional £12. I would expect to pay extra for pepper sauce but not for vegetables. We booked 2 months in advance but were clearly given the worse room in the hotel, room 22. It was the only room with a window facing the back wall and a wire fence on the ground floor. The room was small, had a musty smell and the window was sealed. There was a door to a small paved area and pathway as a fire exit at the back of the hotel. The fire exit door faced you as you opened the room door. Not a pleasant place to sit out; there was only one chair with birds poo on it and lots of cigarette buts all around. Brambles were hanging over the wall. The bathroom door and bath panel looked as if they hadn't been finished and needed one or two more coats of paint. Considering this was our first visit to the hotel and we were members of the rewards programme, you would think that the hotel would want to encourage us to return rather than giving us the worse room that they had. Particularly as we had booked so far in advance. If we had booked late and that was the only room available then we could have understood, but that was not the case. The following day, we politely explained that we were not happy with our room and the receptionist moved us to another for the second night. The young lady was apologetic, empathised and was very helpful. She even arranged for a bottle of Prosecco to be placed in the new room. Room 6 was better but in both rooms the sleep quality was poor. The beds were uncomfortable as were the pillows. I would suggest contacting the Village inn or Premier Inn chain of hotels to see where they get their beds and pillows from. Their beds and pillows are very comfortable and the sleep quality excellent. Investment needs to be made at Lamphey Court to improve sleep quality in particular. We did not get much sleep at all. It is a shame to leave such a mixed review as the hotel could be so much better with some investment. Great staff and a fabulous venue being let down by a lack of investment by the owners. What a shame.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry to hear you were dissatisfied with certain aspects of yours stay and i would like to discuss this with you further as i feel there have been some misunderstandings especially with regards to our evening meal prices as all dishes are served with potato accompaniments and salad or vegetable garnishing with extras being available to purchase separately. My email address is manager@lampheycourt.co.uk Kind regards Claire

"Nice hotel"

4
michelt530, London, United Kingdom 21/09/2019

We enjoyed our stay at this hotel. The room and bathroom were both clean and big enough. The building is a nice historic one. The swimming pool was of good size. There sadly wasn't a fridge/minibar in the room.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review I'm pleased to hear you enjoyed your stay with us an di will certainly give your suggestion of in room fridges some thought ! Kind Regards Claire

"Beautiful location, good food, stunning spa, slow reception"

4
Garry T, Swanley, United Kingdom 14/09/2019

My wife and I had a lovely overnight stay in Sept 2019 for my birthday. The staff is very engaging, supportive and kind. The food at dinner was tasty - I shared camembert with my wife, I had a pie of the day which was excellent and my wife had fish-cakes and nooldes (not the best) The room was very comfortable with lovely blackout curtains. The highlight of our stay was my back massage that my wife bought me at the on-site spa. Lydia literally had a workout (her words!) as I was so tight, but by the end of 30 mins, 20 mins of which I was completely gone!, I feel rejuvenated. A strong 4/5 stay. We have stayed her before and always love it.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and i look forward to welcoming you back soon. Kind regards Claire Callaghan

"Swim and lunch"

5
Linda F, Chester, United Kingdom 11/09/2019

We did not stay in the hotel but non residents who had a swim and two course lunch. We appreciated this offer, we enjoyed the pool and facilities. The lunch was tasty with large portions, so large that I asked for lasagne to take home. The staff were attentive, the surroundings beautiful, I love the character of older buildings. Thank you, hope to return.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, our lunch and swim offer is extremely popular and i shall pass on your comments to our chef ! Kind Regards Claire Callaghan

"excellant stay"

5
User 10/09/2019

friendly and efficient staff throughout stay lovely breakfast with good options evening meal good selection and well presented excellent location for a peaceful long weekend and good base for visiting Pembrokshire

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I'm glad to hear you had such a pleasant stay with us and i look forward to welcoming you back soon. Kind Regards Claire

"Base camp"

4
Barneyfasthands, Weston super Mare, United Kingdom 04/09/2019

Just a little trip to visit west wales . This place was a good base everything was good without being outstanding. Staff helpful , rooms tidy tiny moan getting breakfast was slow but nice when it arrived. Spa decent although a little pricy compared to others similar . Would recommend for a couple of nights

"A good holiday but could have been superb"

4
Nick T, Cambridge, United Kingdom 03/09/2019

We stayed as family in two rooms for just under a week in August. The hotel is a lovely building in a beautiful location with good parking, and has that all-important indoor pool. Our room (11) was lovely but the teenage boys' room (16) had a window that was screwed shut - and fresh air would have been advisable - at least it wasn't very hot when we were there. Breakfast was not as good as it could have been. The dinner menu was too short, too dull and didn't change enough in the week, and service was slow. There were 4 members of staff who were very attentive but sadly the rest seemed disinterested in the guest experience. In conclusion, all the raw materials are there but a bit more attention to detail would make it a lot better.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review, we welcome all feedback and it is passed on to the relevant departments discussed and acted upon. The window issue has been passed to our maintenance team so thank you for bringing this to our attention. Our main dinner menu does indeed remain the same however we have special dishes that change on a daily basis to avoid repetition. We look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Lovely staff"

4
Glanmor52, Swansea, United Kingdom 31/08/2019

Good rooms Great staff who go out of their way to please Lovely restaurant and bar area with board games etc Our grandsons loved the swimming pool and the hotel and didn't want to leave Excellent breakfast with kind and efficient waiting staff

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review ! we look froward to welcoming you back very soon. Kind Regards Claire

"Oh dear."

2
William R, Cardiff, Australia 28/08/2019

The best part of the Hotel is the spa, our room no.22 was small and smealt musty and damp, the window wouldn't open so couldn't get any fresh air. The hotel is tired and in need of an uplift. £270 for 2 nights was not good value at all, an early checkout of 10am is ridiculous, when I asked the receptionist could we use the spa, she said that we could use until 11am and after that we would have to pay. Will stay somewhere else next time.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so sorry to hear you were disappointed with your stay here, Checkout time is 10.30 am as it is in most hotels as we have to allow adequate time to service the rooms for the next lot of arrivals, however for a £10 charge you can extend this to midday. Our Spa facilities are free of charge whilst you are a guest here and after check out there is a fee of £12.50 per person but you are then welcome to use the facilities all day. Kind Regards Claire Callaghan

"Bank holiday at Lamphey"

4
User 28/08/2019

Lovely country hotel with excellent spa. Great for four legged friends. Excellent breakfast. Only issue was restricted use of swimming pool with an 11 yr old that didn't tie in with our days activities which when you pay for this you want to be able to use it. They never tell you these things when booking!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i am pleased to hear you enjoyed your stay and your breakfast! We have implemented children's swim times to try and create a balance that pleases families/couples & spa members, I am sorry to hear you didn't feel the timings were adequate and i hope this wont deter you from returning in the future. Kind Regards Claire Callaghan

"Dreadful Sunday lunch"

1
kotuexpat, Banjul 27/08/2019

Arrived at the hotel, plenty of parking, suspicious as bank holiday weekend. Entered hotel via reception, receptionist did not look up or greet us. Went through to the bar, no-one serving. No beer on tap only lager. Meet our friends and went outside drink. Asked server for menus, which were duly bought. As she was going back in she said “oh and we have Sunday roast, lamb or beef. We ordered 3 lamb and one beef, which we requested to be medium rare. A little later she came back to say we should come into the conservatory as our meals were ready. One lamb was served, she then tried to give out two beef. No we said it should be three lamb. Bought vegetables, one bowl between 4. Then the other lamb arrived. Had to ask for mint sauce etc and extra gravy. None of this extreme but meat and veg over cooked. Had the place been busy, more understandable, BUT we were the only people in there!!! 2 girls from The Spa having coffee in their robes but not another soul. We know why now!!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry to hear you were disappointed with your Sunday lunch, we welcome all feedback and i will look into the issues you have raised and discuss with the staff on duty that day. Kind Regards Claire

"Superb Hotel with great facilities."

5
User 27/08/2019

Had a fantastic stay here with the family, accommodated the children very well. Great views in this stately home. The spa was amazing, indoor pool, jacuzzi, sauna and steam room. Would definitely come again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, our leisure facilities are such an asset. I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Lovely hotel nice peaceful countryside setting, but food disappointing"

3
User 26/08/2019

Nice hotel in beautiful Pembrokeshire Countryside. Peaceful. Staff were friendly and helpful, spa was good. Would certainly stay again as good base for exploring South Pembrokeshire. The only thing to let this place down was the evening meal on the overpriced menu on Saturday night. Having ordered 'Chicken Supreme, with mushroom and pea fricassee, crispy polenta and jus', £16, I was surprised to be given overcooked chicken wrapped in lethargic underdone bacon, watery mushrooms, yellowish peas, and Boiled Potatoes. As I am not usually one to make a fuss, I ate what I could. But then to have asked for fruit salad (expecting a nice medley of fruit), was given underripe green melon, overripe watermelon, and tinned pineapple chunks-no sign of, say, grapes, apples, oranges, cherries, peaches, nectarine, pears, or other proper fruit-I felt I had to complain. Must have had diffent chef on Sunday as food was much better. I would visit this hotel again, but please improve the food (and prices of).

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your feedback which i shall pass on to the kitchen team for them to look into. I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Lunch "

5
F3768QH, Swansea, United Kingdom 22/08/2019

Enjoyed a fantastic lunch here with friends after a walk round The Lamphey Palace. Would highly recommend for great food and friendly service, other guests were having afternoon tea which looked amazing so I will definitely be back soon !

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, i shall look forward to welcoming back you for afternoon tea very soon. Kind Regards Claire Callaghan

"Calm peaceful and Lovely "

5
M1282NEnatalieb, Merthyr Tydfil County, United Kingdom 21/08/2019

Husband was staying here whilst working in the area so the children and I asked if we could join him for an evening to take advantage of an impromptu visit to the coast. So glad we did! The hotel staff were friendly and brilliant and couldn't have done enough for us, promptly making up a sofa bed in his room on our arrival and suggesting we use the pool and facilities whilst they got everything prepared for us. Pool and spa an extra bonus for us and was very relaxing and clean and well maintained. Hubbys/our room was perfect, comfortable, spotless and well stocked with toiletries and refreshments and plenty big enough when 1 lonely business traveller became a family of 4 :) We ate in the restaurant which has a great menu with a varied selection, children highly recommend the steak and chips. Once again the staff deserve a mention for their friendly and attentive presence, even bringing some gluten free bread for us after overhearing a conversation - thoughtful and brilliant. A really lovely stay and we are grateful for your hospitality.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review ! I am pleased to hear you all had such a lovely time. The entire team work so hard to provide the best possible guest experience and they will be delighted to see this being acknowledged. I look forward to welcoming you back soon. Claire Callaghan

"An lovely country house hotel in the heart of beautiful Pembrokeshire"

5
User 21/08/2019

My wife, two young children & I stayed here for two nights in July 2019 while exploring the Pembrokeshire coast on a short break. Our room was very spacious- the kids loved the swimming pool- and the staff went out of their way to look after us (when we came back late for dinner, they very kindly made sure we were fed!) Excellent value and a super place to stay!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I hope to welcome you all back again soon. Claire Callaghan

"Very Disappointing"

3
paulafhoo, South Wales, United Kingdom 19/08/2019

We were a group of 7 who booked spa packages. 1 of our group was not able to make the date, so contacted the Spa who accomodated her on another day - so that was really helpful. However, for the rest of us, we found the whole experience a lttle disappointing. 2 members of the group reported that 25 min treatments were actually only 20 mins and I think we all commented that the temperature of the jacuzzi and the steam room were much lower than we would expect, but we do all react to heat differently, so perhaps it's just us. The worst thing was the lunch - we hoped for a leisurely lunch, but for 6 of us it took 2 hours!! we were told that it was ‘busy' and that chef was dealing with a delivery. At no point was the restaurant more than 1/3rd full, so we would suggest either additional staff are needed in the kitchen or deliveries are timed outside of weekday lunch times. Our waitress, whilst polite, took 3 attempts to get our order correct. She admitted she was in her first week, but had little understanding of the menu. More training needed! The Caesar Salad, is not a Caesar Salad; it's a salad with chicken and Caesar dressing; A proper Caesar salad does not have tomato or cucumber. We're not being picky - one of our group cannot eat cucumber and therefore had to send it back. She told the waitress it was because the contents of the salad were not correct and that she cannot have cucumber. She reordered a posh fish finger sandwich, which came with a side salad - including CUCUMBER. In the end, we were laughing as it was all getting a bit 'Mrs Overall' but it did really spoil the day and we wouldn't be rushing to go back. Our drinks and sides came to just under £30 and the Spa Manager did agree to waive this due to our experience.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your feedback, I shall be passing this on to the relevant departments. I hope this wont deter you from returning again. Kind Regards Claire Callaghan

"Lovely birthday weekend "

4
domenequed, Burton upon Trent, United Kingdom 16/08/2019

I came here with my partner, my sister and her husband. We stayed two nights. We had a lovely room. It was clean and very spacious. The bed was smaller than I would have hoped but it was very comfortable. The shower was good. Good pressure and good temperature control. The scenery around the hotel is beautiful. We made use of the swimming pool and spa. The staff in there were helpful and friendly. We liked how the hotel gave us access to games and activities to do in our rooms. The housekeeping staff were very thorough for us, however it was noticed that the previous occupants in my sister's room (238) left their underwear in one of bedside draws. Not an issue but amusing. We did not try the meals at the hotel so we cannot judge their quality or value. When checking in, the reception staff seemed a bit off with us but we didn't spend much time in contact with them during our stay so it didn't hinder us greatly. I would say it's an area for improvement. Overall we had a great stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for choosing Lamphey Court to celebrate your birthday weekend, i am pleased to hear you enjoyed your stay and i will be sure to pass on your feedback to housekeeping & reception. Kind Regards Claire

"Very nice, but dog owners beware!"

5
bowker2019, Crickhowell, United Kingdom 16/08/2019

Very nice venue and extremely pleasant and helpful staff. However, we booked a dog friendly hotel and whilst the Studio rooms were perfect (away from main hotel, with parking outside room and easy access to dog walking areas) we were not allowed to take the dog into main area of hotel. Therefore we could not dine there and breakfast had to be taken one at a time. Whilst we were told we could leave the dog in the room whilst we ate, this is not a good idea if any dog is in an unfamiliar setting. We were therefore rather stuck in our room and could not sample the delights of what the main hotel had to offer. This might be ok for some, but we were rather looking forward to dinner in a posh hotel without having to drive. But this was not possible!

"Refreshing, nice hotel in a nice place "

5
harveybrown, Middlesbrough, United Kingdom 14/08/2019

This hotel has set the bar for the rest of the accommodation in the area. The bathroom has a lovely original feel to it, with solid porcelain features. The bar provided a solid place to relax and to conduct any remaining work. The staff were very helpful and accommodated many standard requests.

"Spa day"

5
tmr45, Swansea, United Kingdom 12/08/2019

Wow.....totally recommend Lamphey Court Best Western hotel for : Location Food Price Treatments Had a fabulous day with daughter and sisters relaxing in the spa before our treatments of facials and Shellac nails. The therapist Debbie carried out our treatments....she was professional, highly competent and friendly, answering all questions when asked. The 2 course lunch was exceptional, tasty, plentiful and served in the conservatory of the hotel. The waiter and restaurant manager Robert O'Neil were very friendly and helpful, as one of our party was a Vegan. Her needs were totally catered for with a tasty, delicious lunch! As were ours. We will be returning, as this was exceptional value whilst the setting was first class.

"Pembrokeshire Weekend Get Away"

5
joannemcnaughton, Cushendall, United Kingdom 12/08/2019

We booked to stay at Lamphey Court through Spabreaks.com , the idea was to have a relaxing weekend with good food, sightseeing and spa treatments as a treat for our wedding anniversary. The hotel ticked all the boxes. The super friendly staff were so helpful in the evenings at dinner and mornings at breakfast with recommendations on where to visit in the area. The food in the hotel was superb prepared by Anthony, Sam, Nathan and Tom the chefs. After a days out and about exploring the area, the food was very homely and delicious each evening. The Spa treatments with Demi & Lydia were sublime, the girls expertise & professionalism really shone through. We would highly recommend the Lamphey Court for a relaxing break. Mr & Mrs Templeton

"Special thanks to Demi (therapist)"

5
ForeverLooking, Lamphey, United Kingdom 11/08/2019

After multiple treatments (massages, facials) at the spa, I feel it is only right to thank Demi for her professional and attentive approach to the work she does. Demi always asks what it is that I want from my treatments and adapts accordingly, whether it be sore muscles from the gym, pent up stress, acne breakouts or just wanting to be pampered. I have never left a treatment with Demi feeling anything other than relaxed, rejuvenated and spoiled. It is clear that Demi is truly talented at what she does and enjoys her work. I can't wait for my next treatment with her! Thank you Demi.

"Wonderful stay"

5
User 07/08/2019

We arrived early and the room was not ready but were offered tea and sat in the lounge. and after went for a walk the veiw is lovely and the Archbishops palace near the hotel was amazing. when we booked in the room was perfect. during our stay we visited Solva Haverford West and Pembroke all nearby. My wife had spa time and thoroughly enjoyed it. We also used the swimming pool and facilities were very good. We spoke to Lori in the restaraunt and she told us about Angle Bay which we visited too. what a wonderful time we had. All the staff were lovely and helpful special thanks to Lori who made us very welcome an assett to the hotel. And yes we will be back.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and so pleased to hear you enjoyed your stay and the local area, i will pass on your thanks to Lori for her helpful advice ! Kind Regards Claire Callaghan

"Avoid this hotel"

2
User 07/08/2019

From the moment we arrived after a very long car journey from the south of England we were met by staff who seemed disinterested or unmotivated. The service from the reception, the restaurant and the leisure centre was very poor and really took away from our experience. There didnt appear to be any level of management or supervision in the hotel. Young, inexperienced staff were running around covering different areas at once. The room was basic but clean. The leisure centre pool was small and water was very cold for a heated pool. I would definitely recommend a B&B or alternative as opposed to this over-priced and poorly ran hotel. We will not be returning.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am very disappointed to hear this as we pride ourselves on outstanding levels of customer service. Would you like to contact me directly to discuss this matter further. manager@lampheycourt.co.uk Kind Regards Claire Callaghan

"I would advise against"

1
User 03/08/2019

Booked Sunday lunch for 3 adults. They have a lunch and swim package. After spending a day on the phone the manager was insistent on not allowing the young adults to transfer the swim package whilst the adults spent money on food and drinks in the restaurant plus young adults having food in the restaurant afterwards. We were offered to pay £25 per person for the use of the pool!! What a shame and way to run a business in a rural area that relies on tourists. Have obviously stopped my recommendations as well as the booking. Shambles

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
What a shambolic review The hotel did absolutely nothing wrong in agreeing to our super value lunch & swim offer for 3 adults & then asking for payment for use of the exclusive Spa by the accompanying children. It seems that because we did not agree to your request that you have chosen to attempt to damage the excellent reputation of the hotel & on top of that you did not either stay at the hotel or use the facilities. This is not what Trip Advisor is about & is an attack by media which no doubt our many very happy guests will read & treat with the derision it deserves.

"I was not happy with my stay"

1
User 03/08/2019

When we arrived At 1:30am our rooms were Naas the rooms we were told we were getting we booked two rooms and going very disappointed plus we were one hour trying to check in then I found a pillow with some horrible looking stains I did report it to the young lad who was working that night he said we will talk about it in the morning but the manager done nothing to help about it the breakfast was okay but I suppose you would expect that for £25 Per person overall comments not happy at all with the stay definitely would not stay again

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Mr Connors, You received the exact room type that you booked and paid for and all of this was confirmed when you called to amend your booking to add an additional double room for your parents the day before arrival. Our night porter checked you in and it was then bought to our attention that there were 6 people in your party plus a baby , due to the time of your arrival he very kindly allowed you the use of an additional single room free of charge as he has no access to our booking system and was lead to believe that you had booked 2 x coach house family rooms not the 2 x coach house DOUBLE rooms you had actually requested. Breakfast is £12.95 pp not £25 as you stated and i have checked through our records and with the reduction in rate that you received it actually equates to breakfast not being charged for. You requested to see the duty manager at check out who then gave you a discount as a gesture of goodwill, so from my point of view this situation was dealt with more than satisfactorily by a member of management. Had you have checked in inside of our usual reception hours our reservations team would have had access to your reservation details and you would have been made aware of the hotels over occupancy policy and charged accordingly for the additional rooms that you required. Claire Callaghan

"Lovely staff and setting"

4
Jayden28092, Manchester, United Kingdom 03/08/2019

We stayed here very recently and had a brilliant time. The thing that makes this hotel stand out (other than the superb location for access to Tenby and Saundersfoot) is the staff who are, without exception, incredibly warm, friendly and helpful. The setting is stunning and the pool is great. Dinner in the restaurant was expensive and, for the price, not terribly good, so we ended up dining out in Tenby most evenings. However, breakfast was good with a decent (though not huge) selection. The hotel itself is a beautiful building with incredible potential but it does need some money spending on it and that is perhaps reflected in the 3 star rating. Overall, I would recommend this hotel and we would definitely stay again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
We pride ourselves on a very warm Welsh welcome here at Lamphey Court and I am delighted to hear yopu wre so well taken care of. Kind Regards Claire Callaghan

"‘The cage'"

5
User 01/08/2019

Visited for a few days, was all good, service from the staff was second to none, apart from the strange waiter who introduced himself as ‘the cage' and got annoyed when we asked what his real name was

"Delightful stay"

5
User 01/08/2019

Lovely atmosphere, great surroundings, delicious food and very helpful, friendly staff, our waiter, jack, was great and made sure our needs were catered too, we are all looking forward to return soon.

"Staff who go the extra mile"

3
User 27/07/2019

Beautiful hotel set in private grounds with well managed swimming pool & spa. Claire does a great job making sure breakfast runs well and everything is hot and brought to the table on time. Special thanks to Helen though for going the extra mile and making sure our stay was truly special .... nothing is too much trouble and her knowledge of the local beaches helped us plan our days out.

"Pamper Day"

5
Elizabeth G, Pembrokeshire, United Kingdom 25/07/2019

A friend and I went to Lamphey Court Hotel and Spa for our annual treat today. We used the lovely facilities including the pool and sauna, before our treatments. We then sat in the glorious sunshine for our two course lunch, which was really delicious. My dessert was amazing! We had a fabulous day. The staff were all lovely. We'll be back.

"Great team and comfortable stay"

5
User 18/07/2019

I often visit Lamphey Court Hotel & Spa for work and always have a pleasant stay. Great facilities, including a well equipped gym and great food. Bar and restaurant staff are really friendly and personable - Helen from the bar team is the most memorable due to her great service and attention to detail.

"Impressive Looking Property"

3
Les B, Southampton, United Kingdom 17/07/2019

We stayed in this hotel for 7 nights and overall we enjoyed our stay. It is situated in a very quiet rural area not far from the sea. We were allocated a very spacious room on the top floor at the front of the hotel with a good view overlooking the countryside. There were a few things we did not like but not worth complaining about ie. The beds were not very comfortable nor was the duvet, Two of the large windows; one in the bathroom and another in the bedroom could not be opened as they appeared to be stuck. The breakfast was very poor and only the eggs were cooked fresh with all the other items had been cooked before and just warmed through. The "grilled" tomatoes were served in their natural state and cold. Scrambled egg on "Toast" was serverd on plain bread that had not been toasted. Other items available were of poor quality and the only bread was cheap sliced white or brown. We did complain to the duty manager who was very nice but nothing changed. Apart from the breakfast we had a wonderful week in Pembrokeshire and look forward to visiting again. We must say that all the staff were very friendly and its a shame about the breakfast chef who we did not meet.

"Very dirty"

1
User 16/07/2019

Booked a dog friendly hotel but dogs not welcome anywhere in the hotel he hotel! We were told we would have to sit outside to eat!! No vegetarian options at breakfast Service was terrible, staff standing around chatting and not aware of customers needs.

"Court Hotel Lamphey"

5
SandyM555, Cambridge, United Kingdom 15/07/2019

Lovely stay at this timeless hotel. Back here after a visit over 30 years ago and found it was equally as good. Room was spacious and clean, maybe a little warm, but portable fans are available. Bottles of wTer replenished each day. Lovely building retaining its original features and style. Excellent staff, friendly and chatty. Breakfast was great. Can't understand other reviews being critical of breakfast.

"Spa and Lunch day"

5
bluebirdPembrokeDock, pembroke dock 15/07/2019

Enjoyed a excellent treatment with Rachel, very professional. The team also on were Erin, Jasmyn, and Demi .All were attentive , very welcoming .offered us coffee and made our time there very special. We had lunch in the hotel after. The meal was lovely , but the service from beginning to the end was very poor . We waited for nearly fourty five minutes for the meal to be served , had to ask for which should have been each person a portion of vegetables , second portion came as we finished our meal ! no one came and asked if all was okay !.All being not busy as there was only two other people in the resturant !!!!! The problem is these curteous young people have had NO training ,as in all buisnesses training is the first and foremost for buisnesses to succeed .We will definately visit the spa again .it's a gem of a find . Will not be visiting the resturant again which is a shame because it's an ideal location after having treatments in the Spa . Train your staff !!!!!!

"Good room but bad food"

3
User 09/07/2019

The hotel, accommodation and health spa were excellent but the food in the restaurant was dire. Really awful food. The meat and fish were of very poor quality and the steak we had was not sirloin as advertised but a cheap tenderised alternative. It tasted tainted and was sent back. The starter of HOT small beetroots and Hot goats cheese killed the cold salad underneath it. ll the ingredients in a dish like this should have been served COLD.

"We stayed here for three days."

4
Stephen W, Norwich, United Kingdom 09/07/2019

We stayed here for three days . it is in a very nice spot.we loved it. All the staff we spoke to were nice. and very helpful.the food was nice also. the health club. is nice also.very good there are also some nice walks there to.it is a nice hotel to go to and relax.

"Spa Open Evening"

5
janharford, Pembroke Dock, United Kingdom 03/07/2019

What a lovely idea. Great welcome, complimentary coffee tea and biscuits. Excellent prizes in the raffle and a goody bag to take home. Thoroughly enjoyed the evening, especially the very relaxing foot massage from Demi.

"Nice hotel, expensive breakfast. "

3
User 30/06/2019

Myself and some friends stayed here this weekend for a hen party. The rooms were very large and spacious, beds were comfy and room was clean. Staff were very helpful in booking a taxi for us to go into tenby in the evening and were happy to help in the early hours of the morning when my room key would not open the door. My only quibble was the breakfast. I felt it was expensive at nearly £13 per person. I had a cooked breakfast, but staff did not ask how much of each item I wanted. So my £13 breakfast consisted of 1 small. Poached egg, 1 hash brown, 2 button mushrooms, 1 sausage, 1 bacon and beans. I personally don't eat alot of meat and would have appreciated the option of maybe having more beans or mushrooms instead of the sausage, but this wasn't a option. The staff at breakfast also seemed very rushed off their feet and we had to ask for things, like butterfor the table several times before they arrived. I get hotels are busy and we did have breakfast at 10 so at the tail end of service, but there didn't seem to be anyone replenishing food that had run out, such as bread for toast, fruit juices and cups. Apart from breakfast being a bit below what I expected from a best Western hotel, we enjoyed our stay and would return but probably wouldn't eat there again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I apologise breakfast did not meet your expectations on this occasion, we do get extremely busy especially at the weekends when people like to get up and breakfast at a leisurely pace. I am sorry to hear you were disappointed with the size of your breakfast, when you ordered you could have requested 2 or even 3 of each item and this would have been perfectly fine, apologies this wasn't made clear to you when you ordered. I hope this will not deter you from visiting us again soon. Kind Regards Claire

"Poor food "

3
TravellingSolo_11, Birmingham, United Kingdom 30/06/2019

Had 3 night stay in a family room which was very nice. Didn't bother with breakfast as it was £12 each ! Had one meal in the restaurant one evening. Tagliatelle was supposed to be prawns squid cockles and mussels Had one prawn and one squid It was full of mussels Dessert was £7 which was high for what we had There is no air conditioning in the rooms Could do with a fridge

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Apologies you were dissatisfied with your dining experience whilst you were here i shall pass on your feedback to the kitchen team. Our breakfast price of £12 includes full continental option comprising of fresh fruit salad, fresh fruit, yogurts, pastries,muffins, cured meats & cheeses, toast and juices and a cooked to order full English breakfast with unlimited tea & coffee which i think is very fairly priced at £12. Lamphey Court is a Georgian building and it simply would not be possible to install air conditioning but fans are available upon request from reception. Kind Regards Claire

"Nice spa, shame about the glasshouse for food"

3
User 27/06/2019

Lovely setting, nice spa, lovely staff at the spa, the 2 course lunch a bit disappointing, food was fine, waitress was lovely, but the flies in the glasshouse eating area were disgusting, informed waitress who asked if we would like to move table, which we didn't because the whole room was full of flies. Disappointing. What a shame as the eating experience did not match the spa experience.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I apologise for the issues you experienced in our conservatory these issued were noted and resolved. Could you possibly contact myself directly so that i can invite you back for a complimentary lunch as a gesture of goodwill. manager@lampheycourt.co.uk Kind regards Claire

"Not anywhere as nice as expected"

2
Cee B, Greater Manchester, United Kingdom 24/06/2019

One night was bearable. Just. Booked because of the BW branding which is usually pretty good. Everything felt old and grimy. Staff lovely though. Our room was tiny and felt like the worst in the hotel. No warning of step down into room when door opened. As we opened door bed was straight in front. Bathroom to right and a built in wardrobe next to that. The TV was placed on table in between them, next to bed! We had a back door leading out to a paved area with a chair, the very noisey boiler was also in the enclave. No folder you usually find in hotels outlining facilities Bathroom dirty and bath small. Toilet took at least 2 flushes, than about 15 minutes to refill. No lock on bathroom door. Bed not comfy so little sleep. Check out stupidly early at 10.30 but we left before to find food. The place needs a good refurb and overhaul As this was our third hotel in a week and a one night stay we just put up with it but would not consider a return.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry to hear you were disappointed with your stay i shall pass on your concerns to our housekeeping team, I have checked your reservation and you were allocated the room type you booked which was a standard double for your future reference a deluxe room type is much larger. The guest compendium is located on the shelf underneath the TV unit in your room, i have now suggested this be moved to the desk for ease of location. With regards to check out time 10.30 is standard in most hotels to allow the housekeeping team sufficient time to service the rooms. Kind regards Claire

"Unprofessional and disappointing."

2
User 20/06/2019

Looking for a place to hold our prom in West Wales was an impossible task so we were very happy when we found Lamphey Court and the building itself looked beautiful and elegant which you would assume reflected on the staff and the service but clearly not. After weeks of trying to contact Lamphey and being told to email various different people none of which responded, we had to ring and were told to email and not to ring again as they can't answer our questions (would've thought the receptionist would know be ins and outs of the hotel). We eventually got through in emails after and got a response weeks after our first email. After sorting dates, times and numbers with no help we had to push everything ourselves and it was clear they “couldn't really be bothered” as it would take weeks for a reply to simple questions which stressed us all out and dragged out the booking process. £15 was agreed for each person for food (by Lamphey themselves) and £8 for the room coming to £23 per person and there was 20 of us, including deposit which doesn't get returned it came to £450 for 3 hours as under 18s can't stay unaccompanied past 10, something we weren't made aware of until a few weeks before. In terms of food, a few weeks before they told us £15 won't get us much despite that being their suggested price so had to change our 3 course meal to 2 courses, asked if we could have bread on the table and got told that goes over budget (most restaurants/hotels provide bread at no extra cost and as we had cut out starters would some bread on the table of been too much to ask for £450?). We looked at the menu online and very much liked the options but no surprise were told that goes over our budget too and we had to suggest to them what we wanted, how are we meant to suggest anything if it's all too expensive for our £15 and I assume the chefs at Lamphey cannot cook 20 different meals so Lamphey should've given us options within our price range and let us decide from them but instead we went back and forth in emails being told no to our ideas and eventually had to go into the hotel just to get an actual reply as the date was approaching quickly and we weren't getting any response. After sending so many emails we were told that they had a wedding the weekend before (our prom was Tuesday the 18th and the wedding the weekend just before it), this just goes to show how little they cared about it as were told they were too busy with someone else's event to penalise ours which was a few days after. Then learnt after having to ask ourselves that we wouldn't get a reply from the manager (who we'd been emailing for weeks) because they were on sick leave, would've been nice to know that before sending questions and information over with no response. Instead of being taken to another room or into a private space when we visited we had to stand at reception while being patronised/“told off” for not suggesting any food to them. I would assume that was their job but then again we are only 16 and don't run hotels. Eventually we were given 3 options for main and 3 for dessert, a few extra options would've been better as 1 options was vegan so that leaves 2 dishes to choose from for everyone else. It's funny because when visiting the hotel I read their menu which had options such as burgers and pies for under £15 but were told it was to expensive to choose from their menu previously? However despite that the food was the only decent thing about the experience so thank you to the chef. Decorations weren't provided and we had to do that ourselves, music wasn't provided and we had to do that ourselves, drinks weren't provided and had to pay extra for SOFT drinks at the bar and weren't told this until a week before. Asked if we could use the projector to show some photos (already in the room) and was told that's extra money again... for something they already had in the room we were using. The whole experience was uncomfortable, we were watched every second of being in there. The staff didn't take their eyes of us and heard them mocking us without mistake from the bar. Unprofessional not to mention upsetting as this was our last event of school, clearly couldn't wait for us to leave. When leaving there was no thank you for coming, no help in taking decorations down or carrying them all outside and staff just stood and watched us. Such a shame as this place is beautiful but let down by customer service. Would not recommend for functions.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am very disappointed that you could not discuss these issues with the Duty Manager that was here on the evening of your event but instead have felt the need to air them on a public platform in this way. Firstly yes i can imagine you probably did struggle to find a venue as most are reluctant to take bookings for under age groups due to the levels of supervision that are required for such groups, i decided that i would allow you to hold your prom meal here as i have had dealings with Castle School myself personally and thought it would nice to give something back as such but as a result of the difficulties surrounding certain members of your groups behavior on that evening i have made a decision to not permit such events again and i will be contacting the school directly to inform them of this decision. In response to your claims which are slightly inaccurate everything was explained very clearly when the initial enquiry was made by the first person who was allocated the task of arranging your prom. In the first email sent i stated very clearly the stipulations around you having to vacate by 10.30pm due to lack of adult supervision and i also explained that due to your small budget your choices would be limited especially when you were requiring a 3 course meal for no more than £15 per head there was no suggestion of you expecting soft drinks to be included with this and had you have enquired i would of told you very clearly this would not have been possible with such a small budget. I enquired about room decoration and was told you would be doing this yourselves, the young lady agreed to all of the above and confirmed the booking stating she would drop off the deposit to secure the date, a couple of weeks later she emailed again to change the date and again assured the deposit would be dropped off but this was not received by us until the task of arranging your prom was passed to another person. There were several emails passed back and fore surrounding the subject of the menu and all were very vague on your part as to what you required so i suggested that you put forward some ideas for us to work with but again you were not very forthcoming with this information. You would have been more than welcome to choose from our standard menu which again was explained in the initial email but you stated you wanted a set menu with 3 courses for £15 but then opted to have slightly more choice within your budget and went for 2 courses for £15. At no point were you patronized by my staff or made to feel unwelcome and when you visited to discuss the menu you were greeted and shown the function room by the duty manager. All emails were passed to my operations manager in my unfortunate absence and dealt with accordingly but as i am sure you can appreciate we are entering the season and are extremely busy but all emails are dealt with in a timely manner but not always on the same day if we have events such as weddings and tour groups as we did that week. You were closely monitored during your time here as there were concerns raised about your behavior something i am more than willing to discuss with you directly should you wish to contact myself. Kind Regards Claire Callaghan Hotel Manager

"Unprofessional"

2
User 20/06/2019

We booked a room at lamphey to have our leavers prom at, it wasn't easy as we didn't get replies from our emails and ended up having to actually go in to Lamphey Court and book it. We were advised to pay £23 each, we were told this broke down into £8 for the room and £15 for the food, when one of us went to Lamphey Court to ask about food options, because again, we didn't get replies to our emails, we were then told that the price we were paying would hardly get us anything and it wasn't really enough, even though it's the price they advised us to pay. We had to decorate the table ourselves and drinks weren't included. One of the staff members that were working on the night of our prom, was constantly making comments, looking unimpressed and giving us dirty looks. It made many of us feel uncomfortable and judged, and it sort of ruined our night. Apart from all of that, the food was very nice.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am very disappointed that you could not discuss these issues with the Duty Manager that was here on the evening of your event but instead have felt the need to air them on a public platform in this way. Firstly yes i can imagine you probably did struggle to find a venue as most are reluctant to take bookings for under age groups due to the levels of supervision that are required for such groups, i decided that i would allow you to hold your prom meal here as i have had dealings with Castle School myself personally and thought it would nice to give something back as such but as a result of the difficulties surrounding certain members of your groups behavior on that evening i have made a decision to not permit such events again and i will be contacting the school directly to inform them of this decision. In response to your claims which are slightly inaccurate everything was explained very clearly when the initial enquiry was made by the first person who was allocated the task of arranging your prom. In the first email sent i stated very clearly the stipulations around you having to vacate by 10.30pm due to lack of adult supervision and i also explained that due to your small budget your choices would be limited especially when you were requiring a 3 course meal for no more than £15 per head there was no suggestion of you expecting soft drinks to be included with this and had you have enquired i would of told you very clearly this would not have been possible with such a small budget. I enquired about room decoration and was told you would be doing this yourselves, the young lady agreed to all of the above and confirmed the booking stating she would drop off the deposit to secure the date, a couple of weeks later she emailed again to change the date and again assured the deposit would be dropped off but this was not received by us until the task of arranging your prom was passed to another person. There were several emails passed back and fore surrounding the subject of the menu and all were very vague on your part as to what you required so i suggested that you put forward some ideas for us to work with but again you were not very forthcoming with this information. You would have been more than welcome to choose from our standard menu which again was explained in the initial email but you stated you wanted a set menu with 3 courses for £15 but then opted to have slightly more choice within your budget and went for 2 courses for £15. At no point were you patronized by my staff or made to feel unwelcome and when you visited to discuss the menu you were greeted and shown the function room by the duty manager. All emails were passed to my operations manager in my unfortunate absence and dealt with accordingly but as i am sure you can appreciate we are entering the season and are extremely busy but all emails are dealt with in a timely manner but not always on the same day if we have events such as weddings and tour groups as we did that week. You were closely monitored during your time here as there were concerns raised about your behavior something i am more than willing to discuss with you directly should you wish to contact myself. Kind Regards Claire Callaghan Hotel Manager

"Good hotel, great location for touring South Pembrokeshire"

5
User 12/06/2019

Took an offer through Secret Escapes for accommodation and evening meal. The hotel is not on a main road (best to approach from Pembroke) but is approached via a beautiful private road going past the ruins of Lamphey Palace. The inclusive leisure facilities are first class, large gym with a separate movement studio, large pool heated to a nice temperature, a hot tub, sauna a steam room. There is also a spa. Breakfast was a pleasure as was the evening meal on the second night. The location is very central to visit the tourist spots of South Pembrokeshire: Freshwater East, Stackpole, Barafundle and Broad Haven South to the south. Pembroke, Freshwater West and Angle to the west. Carew Castle to the north. Manorbier, Skrinkle Haven, Tenby and Saundersfoot to the east. Looking forward to a return visit.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us such a positive review, I am pleased to hear you enjoyed your time hear and i look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Loved it!"

5
akamitch2015, Rochester, New York 04/06/2019

We stayed at this lovely inn while on a tour of Wales. The setting was exquisite, the manor house itself beautiful, and the food quite good. The coffee – always important for me – excellent. The staff was helpful and friendly. Frankly it did not feel like a chain hotel!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review! i can personally second your comment about the coffee! All Best western hotels are privately owned so we are able to maintain our uniqueness whilst also belonging to the BW brand. Kind Regards Claire Callaghan

"Nice location and facilities "

4
Anup D, London, United Kingdom 04/06/2019

This hotel is located in a very scenic area. Bit old building, but well maintained. Good sized family rooms and facilities. Swimming pool, spa and gym were very relaxing. Breakfast was of good quality and the staff were excellent

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i will pass on your kind comments to the team. Kind Regards Claire

"A very relaxing place"

5
rmprice, Cardiff, United Kingdom 04/06/2019

Lovely hotel with comfortable rooms and excellent staff. Plenty to see in the area. We did not use the pool but it looked very nice and spa treatments were available. Excellent weekend break. The food was good but the menu was the same on both nights we spent there but still a reasonable choice. We would definitely go there again

"Dated and Average, almost!"

3
DDVJ, London, United Kingdom 02/06/2019

Hum, incredibly hot, windows don't open, cleaning crew below par (one day did not clean so requested to take away trash, dirty dishes (left outside door with note and to leave extra toilet paper-which they did not leave). One other day they did not clean bath or replace towels on floor. Hotel is very dated but they have one huge plus in Rob-a man who does EVERYTHING! Helped with bags to room, served luch, served room service, got a fan, replaced toilet paper...he is the best thing at the hotel and should be traing supervisor! Thanks Rob, without you it would have been very disappointing! Make him employee training supervisor!

"the eveing meal"

4
User 30/05/2019

the vegetables were under cooked, I think the vegetables just looked at the sauce pan, and the grilled salmon was left under the grill far to long, and the sauce with the salmon did not taste of dill as it should have.

"A sheer delight"

5
Mansel K, South Wales, United Kingdom 21/05/2019

Outstanding location, you will be delighted with some much available locally. Staff are wonderfully friendly and professional, food is sourced locally so tasty. Rooms and facilities are great and relaxing.

"Great traditional hotel"

5
r0bbrist0l16, Bristol, United Kingdom 20/05/2019

We loved our stay here, the hotel is in a great location , easy drive to loads of beaches and costal walks etc. Check out some of the beaches to the far west of the hotel (Angle, Freshwater west ) all drivable in 15 mins and peaceful but really nice. Hotel room was great - very traditional style but spotless. Beds comfy and a good nights sleep had. Shower was a bit weak other than that great! Breakfast was excellent, freshly cooked and perfect size. Also Buffet selection was great. Staff very friendly and helpful at breakfast. Spa was lovely too - quiet, clean and great facilities. Relaxed atmosphere helped by the really nice staff. All the staff we spoke to we're more than welcoming and helpful. Will be staying again if I'm in the area.

"Terrible stay"

1
User 18/05/2019

We stayed here as part of a group and although the guide rang ahead 40 minutes out our room in the annex was freezing I had to walk over- no one answered the phone- and the heater was then turned on. No apology. The water pressure is so bad that it takes 10 minutes for the toilet tank to refill so showering is no pleasure. Forget filling the bath I didn't attempt it but I was only here for one night so didn't have time to wait. Dirty rug, worn out settee, rust and mould in bathroom.. Couldn't wait to leave.

"3.5 to 4.5"

4
BecciWales, Wales 15/05/2019

My friends and I stayed here in May in a studio room in the Courtyard. The room was a really good size with a double bed in the main room and two singles in a smaller room to the side. I agree the decor is a bit dated but the room was very comfortable and clean. The only issue was we couldn't turn the radiator off! I found all the reception staff to be very friendly and helpful, the bar not so much but there was a function on the Saturday so busy but still we should all be treated equally, also the actual bar is very small for the size of the hotel. Spa facilities were a bit disappointing, changing rooms very small and jacuzzi was quite cold. The views from the hotel are beautiful and it's only about a twenty minute car drive to Tenby. I slept really well and breakfast had a really good choice of both cooked and continental. We received excellent service, all staff were very polite and attentive. Coffee was good too - smiley face. There is room for improvement but overall I very much enjoyed my stay and looking to book a return visit.

"Lamphey Court Hotel & Spa"

4
DayTrip11312108920, Cobham, United Kingdom 07/05/2019

Excellent hotel with very friendly staff who aim to please. We had a family gathering for lunch in the conservatory and food/service/staff were excellent. Also it's great having the spa, lovely pool. I would certainly recommend this hotel.

"Average in every way. Not 4* service"

3
aaronsLondon, London 06/05/2019

Very average. This is NOT a 4* hotel. Expensive but dated accommodation. Patchy and amateur service. Average food. On the positive side, this is a well located and characterful hotel, with attractive grounds, views and a good spa and pool. However, experienced in the round, whilst this is pitched as a four star hotel, it suffers from patchy customer service and the accommodation in the stable block where we stayed is very dated and needs a refurb. With a little investment, a new manager to offer strong leadership and a new chef this place could be really good. However, it is very expensive for what it currently offers... We ate breakfast and evening dinner in the restaurant twice during our stay and we found service to be very patchy and amateur and the food very average for the price. This is a real issue when you are paying almost £200 a night for a room and a further £150 (excluding drinks) for a dinner for four guests and sits in stark contrast to the image given by the owners website. Many of the waiting staff need professional training to stop the shoddy service. Examples included three staff standing in the corner loudly gossiping rather than looking after guests; waiting staff moaning about the barman directly to guests; if a guest orders a bottle of wine don't dump it on the table and walk off but offer to pour it. That's standard convention in a four star hotel. If you have a dessert menu make sure all the items are in stock and if you have a reception make sure it is manned to allow people to check out without having to endure guests to walk around the hotel to find a member of staff..... Individually all these things are niggles, but together these built up to become irritating. Throw in the fact that the stable wing offers very dated accommodation and needs a refurb and this place looks very expensive for what it is. We will not rush back.

"Lovely stay at Lamphey Court"

5
User 05/05/2019

My wife and I had a fantastic stay at the hotel, we had food both nights and I really can't fault the service or the setting. Hotel was really easy to find and proved a great base for our golfing break to Milford haven and south Pembs - but is great generally for exploring south Pembrokeshire.

"Get on with it"

2
andy s, Leicestershire, United Kingdom 28/04/2019

I've read the negative reviews so what! Just get on with it. Food terrible Staff not enough but those that are there really friendly and try very hard against all the odds Rooms dated Restaurant, if the conservatory is an excuse for a restaurant poor Need a chef Maintenance non existant Spa didn't use so can't comment Bar poor beer selection might have expected some local beers. Value for money at £112 a night in West Wales in the middle of nowhere with £12.95 for breakfast. So B&B for 2 = Just shy of £140 No Great location and impressive grounds. If your looking for an expensive B&B in a good location to explore the very West of Wales. This is it (apart from breakfast). If your looking for a top notch Hotel with service I can't possibly comment

"Excellent Hotel"

5
gerlane67, Tullamore, Ireland 28/04/2019

Lovely room. Great food which is keenly priced and the staff are brilliant. Good value for money will definitely be back. Thank you Claire, at reception who is a breath of fresh air and the leisure facility is top notch.

"Needs a lot more love to bring it up to truly four star standard"

3
User 27/04/2019

We stayed at the BW Lamphey Court Hotel & Spa over Easter weekend, for two nights. The hotel was very close to being fully booked a the time. I must admit I was a little worried after reading the bad reviews, but many of them were spot on. We did not have dinner at the hotel because of all the bad reviews, so I cannot comment re dinner. Overall, I we paid a lot for our room as we were staying in high season. I would say that the hotel, although 4* based on the facilities, really seemed more 3* in experience. Here is a summary of our stay: Positives 1. My husband accidentally booked a 'pet friendly' room for us, when I am very allergic to pet hair. We were very thankful that Sarah was able to find an alternative room for us when we telephoned the day before our arrival. 2. Our room had tea and coffee making facilities, as well as bottled water and biscuits, which was a nice gesture 3. The spa complex and pool were lovely. The lady working in Reception was helpful and it is a tranquil and well kept modern space. 4. The location of the hotel is excellent for Stackpole and Freshwater East. There are lovely hotel grounds and the front of the building is very impressive. 5. There is a lovely lounge with board games and newspapers available, as well as a nice hotel bar. 6. There seem to be plenty of parking spaces - we did not ever struggle to find parking, although parking right in front of the hotel is limited. 7. Most interactions with members of staff were pleasant and they were all polite. Negatives 1. Room 3 in the East Wing looks over the car park and there is a lot of noise heard from outside and the corridor 2. The bedrooms need modernisation. There is no in-room air conditioning (not sure what this would be like in high Summer) and the bathroom does not have mixer taps. The TV was placed in an awkward corner of the room. There was no hair conditioner provided in the rooms, but there were little bottles of body wash, moisturiser, bar soap and shampoo. 3. The toilet seat in our room was broken on arrival. We reported this the next day and it was rectified on the same day, but it was disappointing that this was not checked prior to our arrival. 4. The electronic key cards kept deactivating - this happened every day, and we had to keep returning to reception to have the key cards reactivated. Sarah also came to reset our room lock on one occasion, but it did not seem to make much difference. We kept our room key cards away from other cards and mobile phones. 5. Service at breakfast was extremely slow. On our first morning, we ordered the vegetarian breakfast, which took 45 minutes to arrive. There was only one egg (when the menu said 'eggs' any style). They were accommodating when we made special requests on our second day. The hot breakfast menu was rather limited and I was disappointed with the cold breakfast selection. 6. The spa showers had cheap soap inside, which was a bit of a let down, as were the spa towels. You also needed £1 to lock the lockers 7. The duvet that was placed in our room on the first night was old and bobbled all over (I took a photo). This made for a very uncomfortable first night's sleep. I brought this to the attention of staff on our second day, and it was rectified, but I would question why this old bobbly duvet cover was thought appropriate to use in a guest bedroom in the first place. 8. It is very difficult to bring up issues with your stay when asked at check out and there are a queue of other guests behind you. I note Claire Callaghan has raised in her responses to a few bad reviews that many guests did not raise concerns at check out, and I wonder if this was one of the factors why. 9. When we returned late to the hotel one evening, we were locked out. We had not been made aware of a code to enter, and the telephone at the front of the building to request help, was disconnected! 10. When checking in, there was a problem, as we had paid for room and breakfast through Booking.com and only the room rate was showing as paid on the hotel system on arrival. We had to produce proof we had paid for breakfast, and then this was added back on to the hotel system. Possibly not the hotel's fault, and more a fault of how they interact with Booking.com, but something to bear in mind for anyone who books online. We would not hesitate to return if some of the issues we had on our stay had not occurred. It seems many of the same issues are brought up time and again by reviewers, and one would hope that the hotel could look into them as ways to improve, as there is really so much potential.

"Fantastic Hotel"

5
Delboy4455, England 25/04/2019

Stopped for two nights (23rd & 24th April). Fantastic hotel with excellent facilities. Stopped in room 6 which was immaculate & a fantastic view of the surrounding countryside. Used the restaurant on the first night & enjoyed a superb cooked three course meal with excellent wine. Used the bar on both days & nights & if the barman is not around a member of staff from reception was only too pleased to serve. Draught bass was in excellent condition. The hotel is close to a number of secluded beaches & just a few miles from Tenby. The breakfast is superb with ample variety & very good service. Spoke to a number of staff but the experienced barman advised some excellent bays to visit & was a joy to have a bit of banter with at the end of a long day. We will be visiting this hotel again this year & can't wait to get back. A very well done to all staff for making us comfortable during our stay. Mr David Large (Nottingham).

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review i am pleased to hear the staff took such good care of you during your stay and i look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"Nice Hotel and grounds - Awful food"

3
User 23/04/2019

Spent a night at Lamphey Court on 18th April 2019 for my girlfriend's birthday treat. Nice grounds ideal for a walk. I booked my girlfriend for a hot stone massage which she said was very relaxing. The room had all the necessary amenities and was of a satisfactory standard. We decided to have dinner at the hotel which proved to be our worst mistake of the night. It didn't seem to be too busy when we arrived. 8 tables with 4 servers however there seemed to be along wait to be seen. After about 15 minutes a staff member came over to take our order. When I asked about ordering our drinks I was told someone else would come back to take the drinks order. Shortly after our drinks order were taken but we did not receive the water we had asked for. We had to ask for our water again an hour and a half later which when it arrived the waitress commented that we looked shocked. My girlfirend told her that we had waited an hour and a half for it in which she replied - no rush then. There was a bit of a delay for our starters. I had a scotch egg and my girlfriend had the soup. I must admit the scotch egg was lovely and one of the nicest I have had. My girlfirend also enjoyed the soup. It started to go downhill from here. Our mains arrived an hour later at which point we were starving. We both went for burgers. My girlfriend went for the beef burger which she had no complaints with. However I decided to go for the lamb burger which was on the special menu. There was nothing special about it. I could only manage a couple of bites of it. It was tasteless and felt undercooked. There seemed to be no flavour to it and is probably the first burger I have been unable to eat. I was very disappointed and still pretty hungry. I informed the waitress at the end of the meal who said she will inform the kitchen. On checkout we expressed our dissapointment to the receptionist who said she will discuss it on handover. We were a bit dissapointed not to be offered some sort of refund - especially after reading the comments and seeing that other guests have been offered a partial refund.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I was on duty that evening in the restaurant and i took your food order and asked if you required any more drinks at that point and you both declined, i dont recall there being a delay in water being delivered to your table but if that was the case and i can only apologise for this error. As you have pointed out we were not excessively busy at the point you were seated and there were no delays with service being delivered that evening and i very closely monitored wait times during service. The burgers are thick and homemade and they do take a little while to cook through and all burgers are probed before leaving the kitchen so would not have been under cooked as you described but had you have bought this to my attention whilst i checked back on you i could of certainly returned your burger to the kitchen for it to be cooked to your specification. I am very sorry we did not meet your expectations this time and i will certainly discuss your comments with the staff members concerned. Kind Regards Claire Callaghan

"WHAT HAS HAPPENED TO THE FOOD?????"

1
sonbou, wales 18/04/2019

I visit every month for a social occasion in the Ruby Room with 40+ other ladies, the room is a great social space, & the food has always been good with a fair choice, however on the last two visits the choice of menu has been very poor & the food provided expensive (BAKED POTATO £9) & certainly not up to the usual high standard, ,what has happened? lets hope it improves!!!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hello i am very shocked to hear this as i spoke with your chair person after your meeting yesterday and corresponded with her via email last night and at no point did she mention that anybody was disappointed with the food provided. The price of the jacket potatoes reflects the filling choices of tuna and prawns as suggested by yourselves and both of these items are expensive for us to buy in we can offer a cheaper jacket potato choice with a less expensive filling, the cost of each meal also includes tea or coffee which we do not charge separately for.I work closely with your chair person when putting together these menus and all prices and menu choices are discussed prior to your meetings. We have as you stated been hosting these meetings each month for some time and as a gesture of good will we do not charge the standard room hire price of £100 but as i am sure you can appreciate a function of this size does incur costs so as a business we do have to make a profit from such functions and the previous manager was providing your menu at a loss to the hotel something that could not continue and something i have discussed with your chair person. Kind Regards Claire Callaghan

"Up there with the worst."

1
Tim_DSWorthingUK, Worthing UK 13/04/2019

Stayed for one night in one of the hotel's family suites. These rooms are in a separate block (converted stables I believe) the room was in a terrible condition. Ripped wallpaper, rotten window frames, windows that don't close properly, mould in the bathroom, cobwebs, and even squashed bugs on the walls. I could go on, but hopefully the photos say it all. The nature of the building also means noise is an issue. We were on the ground floor, and were kept awake by the constant noise of footsteps from the room above us. Looking at the reviews on here, it seems that most of the 4/5 star reviews are for the spa, and not the hotel. In fact the spa building / pool was actually very good (the kids enjoyed the pool), but if you are planning to stay at the hotel, it's worth looking past these spa-only reviews. I hate to give one star reviews but the management really needs to invest in this place and better oversee routine maintenance and cleanliness.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am extremely disappointed to hear you were so dissatisfied with your stay here. I have spoken with the reception team who do not recall your complaint being raised at check out so in order for me to identify which room you are referring to and for me to investigate this matter fully could you contact me directly please manager@lampheycourt.co.uk. Kind Regards Claire Callaghan

"Great Relaxing stay"

4
User 11/04/2019

Spent 3 nights here whilst walking the Pembroke Coastal path. The leisure centre pool and jacuzzi were great after a long days walk. Rooms good. Restaurant good, but needs more variety in the menu for 3 nights stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am pleased to hear you had such a relaxing stay with us, our standard menu is served every evening but we also have daily specials available alongside this. Kind regards Claire Callaghan

"Lush Spa Day"

5
User 11/04/2019

Never having been to a spa before, didn't know what to expect, but totally delighted with the experience. Katie and colleagues at the front desk were really welcoming and helpful, and Demi the masseuse made me wonder why I haven't previously discovered the amazing restorative properties of a quality massage - my shoulders feel brand new! Beautiful surroundings (bathed in gorgeous sunshine) and a cracking afternoon tea made for a stunning day all round. Wish I could come back tomorrow. Thanks all :)

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am glad your first spa experience was such a positive one, i shall pass on your lovely comments to the team and i look forward to welcoming you back soon. Kind regards Claire Callaghan

"Recent Visit"

3
User 08/04/2019

Super building and location , extra gift of the castle next door. Would recommend a visit to the Dial Inn pub at the end of the drive , great local ~ the building is beautiful and great views, great walking opportunities and short albeit expensive taxi into Pembroke , which is worth a visit - the room we had was excellent , decorated in a period manner , nice and clean - we weren't disturbed to clean the room - previous respondents described Fawlty towers(!) - there is an element of this - lot s of people working however lacking a bit of local management and direction - the food we had wasn't great and we choose to eat elsewhere and on our experience we wouldn't recommend however that was based on breakfast which is held in an unispiring room. Regards to Brian O' (?) who serves drinks and generally engages all - we would return however only as a base to explore the area - it's a 4 star building with a 3 star operation - a strong manager could turn this to a 4 star and it's within touching distance - saw a lot of afternoon teas but also say a lot of food left

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest review i shall certainly take this on board and discuss with the staff that were on duty during your stay. I shall pass on your regards to Rob. Kind Regards Claire Callaghan

"Appalling stay for mother's day"

1
User 06/04/2019

My son has stayed before and we came on mother's day as he had enjoy a good stay and great food. So what has happened at this beautiful place for everything to be very “faulty towers” The room was nice but little or no cold water cleaned my teeth with bottled water.For those with limited abilities there isnot a lift to upstairs quite a struggle carrying bags.Main issue dining room the menu on this occasion very limited due to items not available how can there be no lamb in Wales.Waited 45minutes for starter every table waited waited and waited poor girl working in the dining room full of complaining guests at least the table by us were offered a complimentary drink.In the morning happy laughing shouting cleaning staff 7am banging doors .As we checked out cancelled our other night every guest in front of us complaining.Such a shame a beautiful hotel in a good location but no idea how to deliver customer service.One member of staff however deserves a mention for retrieving my mother's day gift she was concerned about our appalling stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Apologies we did not meet your expectations on this occasion. We were extremely busy on Mothers day so sadly we did experience difficulties in providing our full menu that evening, with regards to your comment about the housekeeping staff i am a little confused as our housekeeping staff don't start until 9am so I am unsure who you heard in the corridor at 7am. Kind Regards Claire Callaghan

"Very relaxing 3 day stay"

5
Nick M, Bristol, United Kingdom 03/04/2019

We decided to visit Pembrokeshire again after a long time away. It did not disappoint and the Hotel was the icing on the cake. Staff, food and facilities were very good. Particularly liked both the bedroom and the swimming pool. Would have not problem in returning again later in the year for another battery recharge. Thanks Best Western

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, I look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Bad Food"

3
User 03/04/2019

This was a gift from our Son DBB, we drove up from Wiltshire,and the Hotel ground and rooms are superb. Staff were very friendly and helpful also.It was my birthday,so we had a couple drinks before dinner. They called it fine dinning,far from it.Our shared platter of fish,was minus fresh salmon,so instead more added frozen calamari.Our main was a slice of Lasange which looked like a piece of cake with a wilted side salad served on a hot plate with frozen chips.my husband had hake,which was so dry.Waitress said lets try again, so I went for linguni thinking nothing can go wrong with that my god in was all in one lump.To add more misery my husbands fresh hake,which was not ! contained a piece of polythine inside it.You can imagin how very disapointed we were. Following morning my husband did complain and they didn't charge for our drinks and food. But that was good of them but it did'nt rectify My birthday trip was ruined by a dreadful chef.

"Excellent Treatment by Katie"

5
User 03/04/2019

I had Hopi Ear Candling last week, Katie was my therapist & done a fantastic job! It was very relaxing, the bed was heated & it was lovely experience. Katie talked me through the treatment which was very interesting, it's surprising what comes out of the ears but not at all painful, I could hear a very light crackling & the occasional tiny popping sound. Thank you so much Katie.....I will be back for another treatment very soon!

"Fabulous stay, very relaxing."

4
User 27/03/2019

Fabulous Spa Hotel, in beautiful surroundings, so quiet you can hear the birds singing. Large bedrooms with tea/coffee tray. We booked each night in the restaurant, the food & wine was fabulous, using the large conservatory lit with candles and piped music, lovely ambiance. The leisure facilities are excellent, large pool, Jacuzzi, steam room & sauna. It was so relaxing I booked myself a massage. Returned home so relaxed.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review and i look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"Great location, not so great afternoon tea."

4
ABH542, London, United Kingdom 25/03/2019

Booked this place especially for the spa and afternoon tea. Booked in, no issue, Kim on the front very helpful and welcoming. Went for Afternoon tea, for £39 for 2 you'd expect a choice of tea, a top up or even asked, fruit and plain scone, not just fruit, more than 3 finger sandwiches and slightly better choice of cake, but if you like batenberg or red velvet then no issues. Used the spa, some guests had no etiquette, no shower, straight in to the pool. Leave the steam room, straight in to the jacuzzi and some from the sauna straight in to the pool. The room was spacious and comfy, let down by cobwebs which could be seen when the side table lights were on. Dinner was delicious so that made up for afternoon tea and certain guests.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest feedback i have taken your comments on board and we have ordered a choice of scones as you are quite right fruit scones are not everybody's cup of tea ! unlike some venues we provide a stand per person rather than one between two or three so i feel the amount of sandwiches & cakes are very reasonable for the price. I have passed on your concerns re spa etiquette to our spa manager who will be keeping a close eye on this in the future. i am pleased to hear you received a warm welcome from Kim and that you enjoyed your dinner here and i look forward to welcoming you back very soon. Kind Regards Claire Callaghan

"Facial"

5
User 25/03/2019

Received a voucher for my biryhday to have a facial. Demi was very professional and did an excellent job- it was very relaxing and my skin feels lovely and refreshed will definitely be back soon!! Thanks Demi x

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i will pass on your kind comments to Demi. Kind Regards Claire Callaghan

"Good. . . But not quite great."

4
grahamedward, Port Talbot, United Kingdom 24/03/2019

We stayed for two nights as part of a Groupon deal. Overall it was very good value for money. The two course meal that we had on the first night wasn't up to the standard of the rest of the hotel. The foos was luke warm rather than hot. We didn't complain as, being typically British, we don't like to have that awkward atmosphere. But I think this is a very basic thing that should be better. The room we stayed in (12) was fine. Nicely decorated, clean and enough space. But the bed was a very small double. The hotel breakfast was fine with all the usual offerings. All was cooked well and kept hot in steel trays. The location and appearance of the hotel were great. Really picturesque and peaceful. I'd recommend but think it could be even better if the basics mentioned were rectified.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest review, we take all feedback on board and act accordingly so i will certainly be relaying your comments to the relevant departments. It is a shame you didn't bring this to our attention during your stay as i would of been more than willing to discuss these things with you and offer some sort of resolution. I do hope to welcome you back soon Kind Regards Claire Callaghan

"First and only time visit"

2
User 23/03/2019

As a family of three within a larger group for an evening meal, I should like to review our own experiences. Both my husband and son's meal was nice, but the peas that my son was given with his fish and chips were cold. As for myself, I had ordered the sausages and mustard mash, which was of poor quality and mostly unedible. The sausages were overcooked to the point of being really hard on the outside, and the potatoes were bland with no hint of mustard. I have to admit that having had to wait 15 minutes to be served my vegetables, I could not help but feel sorry for the three waitress who were working under so much pressure, for such a large crowd of diners. When I asked for coffee I was advised to go to the bar to buy it from a machine as the coffee they would serve me upstairs would be instant. For the standard I would have expected from a 4 star establishment, I could not in all honesty recommend this venue to anybody. The price of the meal was costly to say the least, and not being able to eat it was not by any means value for money. I will definatly not be going to eat in this hotel again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I would just like to firstly say how disappointed i am that you have chosen to go straight on to a public platform rather than asking to discuss this with myself or the duty manager on shift that evening. I have checked with the members of staff who were solely dedicated to taking care of your party that evening and several check backs were carried out and nobody raised any concerns about their meals if they had we could of rectified this there and then, which is always our preferred course of action. With regards to your staffing comments that evening i had 3 members of staff dedicated to your party a further 3 to take care of the hotel diners a bar man and a duty manager which is more than adequate for a relatively small establishment such as Lamphey Court, I was also on duty that evening and in the kitchen and at no point during the evenings service did any of my staff appear to be under pressure as they are all very used to dealing with functions and busy dinner services. I personally added the mustard to your mash so it was most definitely there and we served 65 people that evening and yours is the only complaint that has been reported so i feel on this occasion it is down to personal taste. We do not serve instant coffee we have a machine that serves bean to cup in the bar and we brew filter coffee the only instant coffee that is provided is on the tea trays in the guest bedrooms, standard for most hotels. A bill of £10.50 was also left unsettled by a member of your party that evening so if you would like to contact myself directly we can discuss this matter further and arrange for payment of the outstanding amount. Regards Claire Callaghan Email manager@lampheycourt.co.uk

"Spa day at lamphey court"

5
janharford, Pembroke Dock, United Kingdom 22/03/2019

Went Friday 15th March. I had an enjoyable day using the swimming pool, hot tub and sauna .After a lovely lunch I had a very relaxing facial and massage from Katie, who I highly recommend. Looking forward to my next treatment.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your kind comments we look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Spa Visit"

5
Deborah P, Newbury, United Kingdom 21/03/2019

I have just had a wonderful body massage and a revitalising pro-collagen facial with Demi who is one of the best therapists I have ever come across. The Spa is welcoming, extremely clean, and the staff are professional and delightful. I always look forward to my treatments here.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review Demi will be delighted to hear this, see you again soon. Kind Regards Claire Callaghan

"Pleasant one night stay "

3
828cerysj, Pencoed, United Kingdom 20/03/2019

Booked via a deal with offpeakluxury £150 for one night, £25 each towards evening meal, breakfast and a bottle of Prosecco on arrival. There were some redecorating works going on at the time and we received a free glass of wine each by way of apology. The work was not noisy or intrusive, so it was a nice gesture. The lady on reception was very friendly, as were the rest of the staff. The room itself was decent enough, smallish bed but fine for one night. Nice bathroom with toiletries and a good shower. Evening meal was served in the conservatory, the bread was delicious and steak was well cooked. The dessert menu was limited, 3 chocolate options and a cheesecake, fortunately we like chocolate and cheesecake. Breakfast was nice, shame there were no options such as eggs benedict or kippers, the sausages were tasty though and there was a good choice of cereals and pastries. Unfortunately we didn't get to use the spa, maybe next time!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am pleased to hear you had a pleasant stay with us, i shall be sure to pass on your comments to the kitchen team and we look forward to welcoming you back for a return stay. Kind Regards Claire Callaghan

"Spa and Afternoon Tea"

5
User 20/03/2019

My daughter and I visited the Spa yesterday for a deep cleansing facial and a dip in the pool and Afternoon tea. We were greeted by Katie who was very helpful, She also did my facial and was helpful with advice on products for my dry skin, we had use of the facilities and then were taken over to the sun room for Afternoon Tea, Maisie the Spa Manager took us over and was very helpful.. A brilliant day.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i am glad you had an enjoyable afternoon and i look forward to welcoming you and daughter for a return visit very soon. Regards Claire Callaghan

"Misses the mark"

2
User 15/03/2019

This is nothing more than a premier inn.... it was ordinary and nothing special. The staff were polite and Courteous but no warmth or effort. The accommodation was fine, clean and functioning but again lacked a feel for a ‘boutique' hotel and spa. The Spa was not even Luke warm ... the pool nor the jacuzzi were even warm... we had massages, the welcome was very bland, the therapist looked miserable and didn't interact and there was no offer of any towel, gown etc... the treatment room was also where you changed which was very odd... breakfast was very average on all fronts....bit of a let down all round... don't waste your money...

"Good leisure facilities"

5
Dgksl, Tenby, United Kingdom 13/03/2019

I was recommended by Maisie the spa manager to visit the spa. We were greated by the lovely receptionist Katie who helped us around the spa ensuring we knew everything we needed too know, we were made to feel relaxed and at ease as soon as we arrived. Recommended to all my work buddies who are excited too also come and make a visit. Big thank you!!

"Relaxing in the hands of Demi the therapist "

5
elisabethmc2017, Dorchester, United Kingdom 13/03/2019

It was a lovely experience enjoying a hot stone massage with Demi. She was very gentle but massaged all those knotted parts very effectively, full marks! The oil she used went on very smoothly and the stones were at the perfect temperature to give that relaxing feeling. Demi has a lovely manner and we had a very pleasant chat as she worked.

"Reasonable hotel, huge old style, but noisy and windy"

3
User 12/03/2019

The hotel is located in a nice rural environment. Of course you need a car to get anywhere. The atmosphere is old and they are currently refurbishing. For the inconvenience I got a drink voucher for every night stay which is appreciated. But the hotel is noisy due to old wooden floors, but very windy as the windows don't close will. Sitting in the restaurant, better bring your coat with you. The room is clean, need is good, but the bathroom is extremely noisy and broken. The fan is end of life and a tractor is silent....

"Great day out with lunch and spa"

5
kallison1, Swansea, United Kingdom 12/03/2019

Excellent clean and well-maintained spa facilites with pool, sauna, steam room and jacuzzi. My wife had booked us a package deal which included lunch and first-class relaxation massage and facial treatment which was provided by Demi.

"First class manicure"

5
Lou J, Tenby, United Kingdom 07/03/2019

Greeted with a warm greeting and smile by maisie the manager... had a manicure make over by therapist Demi, not only did she do an amazing job, it was also a pleasure to be in her company. Thank you I will be returning.

"Mid week treat"

5
User 07/03/2019

After finding this gem that offers spa treatments until 8pm on a Wednesday it was hard to resist as I work Monday to Friday 9-5 this mid week treat was just what I needed. Receptionist Jas was welcoming and very helpful as it was our first time visiting. Lydia my masseuse has magic hands - I went for the hot stone massage which was unbelievable! The whole experience was just magic! Facilities are extreamly clean and I will 100% be back!

"Wonderful Experience"

5
807nellM, Bristol, United Kingdom 07/03/2019

First time having treatment and using facilities at Lamphey Court Spa and Wow! I was recommended by Maisie and Greeted by the lovely Lydia & Jas who were very informative, they directed us to the pool while we waited for our treatment. I had the hot stone massage which was just other worldy, perfect way to unwind after a day at work. Spotlessly clean and I cannot wait to return as my friends. Can't reccommend enough !!

"Amazing Facial"

5
User 07/03/2019

Today i had a facial with Demi the therapist . She is very professional ,explained every treatment in full. i will definately be returning .The treatment room was warm and well presented . I definately will be recommending my friends, a must to visit .

"Lovely weekend break!"

4
jacquelinebamburgh, Llantwit Major, United Kingdom 05/03/2019

Just spent a lovely weekend at the hotel, our room was nice but basic but this is what we paid for. Breakfast and dinner were excellent all fresh produce and reasonably priced and of a great quality, staff were very well informed and gave an excellent service always available to answer any questions. If you want to book the spa do it early as it is very popular with a lovely pool, lots of beaches and beautiful scenery close by. Will certainly stay here again and recommend to my friends.

"Spa day"

4
User 28/02/2019

Had a lovely relaxing day (until 3pm) at the spa the treatment was fantastic, the food was lovely but could do with a healthy option... But around 3pm our "relaxing" day all changed when children came into the pool.... their shouting and jumping into the pool splashing everywhere was not the way we wanted to end a lovely relaxing spa day away from our children... Maybe you could tell people when they are booking a spa day that the pool is used by family's aswel as spa guests...

"Business Trip"

5
User 27/02/2019

Excellent stay and lovely location for following busy of meetings. Cant speak highly enough of accommodation and leisure facility. Superb location that allows you to recharge - followed by excellent food serviced by very attentive staff.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review! We look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Valentines Spa Stay"

4
Gorwydd, London, United Kingdom 20/02/2019

We were looking for a romantic over night stay for Valentines, we noticed the Lamphey Court on a groupon promotion and as we adore the Pembrokeshire area, we thought this would be perfect. Read all the trip advisor reviews and was truly put off, I started looking elsewhere but I couldn't find anything that ticked the boxes. We decided to risk it, how glad we did! We were upgraded to a better suite in the the main building, a beautiful room with lovely views, it was quiet and comfortable, reception friendly but a little pushy to register our card to charge extra's to our room, I refused and it cause a litte moment. However we soon relaxed, enjoyed the spa / pool had a lovely evening. Great selection at breakfast followed by more spa enjoyment before checking out. One thing I would like to mention to management, Thank you for the upgrade it made our experience & Valentines night perfect but our room (8) being one of your best suites is tired, with cables showing, dry rot visable and tired bathroom had we paid full price for this room, I would have been very dissapointed. perhaps it's time to give these rooms a overhaul? Would I recommend? Yes... Would I return? Maybe

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest review we welcome all feedback and act accordingly. Unfortunately we have to request a pre authorization as sadly not everybody is honest and we have had incidences of guests leaving without settling their bills. We are currently in the middle of a refurbishment program so hopefully you will be pleased with the changes should you chose us again. Kind Regards Claire Callaghan

"Lovely short break"

4
User 20/02/2019

We had the most pleasant stay here as usual we were not disappointed. The spa and breakfast makes this such great value for money. Yes the actual building looks a bit tired in places but for us it's the character of the places that makes it. The staff are friendly and it's always clean and tidy. The proximity to barafundle bay and Stackpole quay makes it a great place for us to visit as after a good long walk you can relax in the spa.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review I am so glad you enjoyed your stay and i shall pass your comments on to our Breakfast chef & Leisure manager. Hopefully we shall welcome you back soon. Kind Regards Claire Callaghan

"Lovely stay"

4
katietow316, Abertillery, United Kingdom 19/02/2019

We went to Lamphey Court and Spa as we will be getting married here in June. The hotel is under new management and what a difference it has made! The staff were really friendly and nothing was too much trouble. The room was very spacious and clean. The spa was fantastic and offered a range of treatments. We are hoping to have a spa day and lunch there in the summer. The food was fantastic and although we were having wedding tasters other guests meals look amazing as well! We are excited to return for our wedding in the summer and we were even talking about going back for our anniversary even though we are not married yet! The hotel is set in beautiful surroundings which we hope to make the most of on our wedding day!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review ! we cannot wait to be a part of your special day and we look forward to welcoming you back soon. Kind Regards Claire Callaghan

"Spa day"

3
Bets04, United Kingdom 12/02/2019

Recently went for their spa and lunch offer. Reception staff were very friendly but the changing room is too small. There was a group in the changing room, which was way too small to accommodate everyone. The pool, jacuzzi and steam room were fine but trying to get dressed after was a challenge. There are only two showers which were either cold or scalding but there is nowhere to put shampoo or soap etc as there's not a hook or self in the cubicle. We also had lunch as part of the offer. Staff in the dining room were not at all organised and we had a long wait for drinks and had to ask for our order to be taken as they just left us sitting there. A very limited food offer was offered on this deal but there was no healthy eating options and most things were fried, battered or were stodgy cheese and pasta meals. Three very sweet puddings were available with no fresh fruit so if you have dietary restrictions or want something healthier, you might have to organise this is advance.

"Nice stay but check in advance about pets"

4
844jaimes, Basingstoke, United Kingdom 31/01/2019

We booked this hotel through booking.com as it was listed as pet friendly however when I mentioned in my comments we were bring our dog I was told the only dog friendly rooms were in the coach house! A quick phone call sorted it out but I advise calling to book (as I'm not sure what would have happened if there had been no room?) Coach house was very spacious and perfect for our pup - not like staying in a hotel and yes dated but pleasant none the less. Beautiful area and friendly staff, us and the pooch will be back!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Apologies that there was some confusion with your reservation but i am pleased to hear this was quickly resolved and that you and your pooch enjoyed your stay. We look forward to welcoming you both back very soon. Regards Claire

"Horrendous experience"

1
Matt W, Swansea 31/01/2019

Checked in to what can only be described as a room fit for barnyard animals in the outside cottages. We thought we were staying in the main hotel, but no rooms were available. The manager was like something out of faulty towers and was running between a leaking roof in the restaurant to sorting out our compliant. The children were disappointed and due to the smell and dirty room we checked out immediately, spending 2 hours searching for another hotel,. I don't know what the main hotel rooms are like and didn't hang around long enough to taste the food or visit the spa, we were long gone by then.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am extremely disappointed that you were so dissatisfied but i am a little confused by some of your remarks. I have looked into your reservation and you selected and booked a coach house family room through Booking.com and your confirmation clearly stated your chosen room type. Our coach house rooms are of the same standard as our in house rooms and i have never had one of our rooms described as a barnyard before and we have many very happy returning guests. I am the Manager and i was not on site during your visit so I am unsure who you are describing but all of our Duty Managers are extremely competent. You did indeed check out not longer after you checked in and you were without question given a full refund. I have also received your rather abusive email that you have sent to my reservations team after you were requested to leave a review via an automatically generated prompt through Booking.com and not ourselves. Apologies once again for your dissatisfaction Regards Claire

"Awesome stay"

5
BristolCs, Clevedon, United Kingdom 29/01/2019

We've just returned from a fantastic two night stay at Lamphey Court the staff were fantastic our room was very comfortable the spa facilities superb and the food both in the evening and breakfast was excellent overall I would rate staying here as 10 out of 10

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review and i will pass on your comments to our staff who will be thrilled you have had such an enjoyable stay and i look forward to welcoming you back very soon. Regards Claire

"Family weekend away"

4
DawnE394, Newtown, United Kingdom 27/01/2019

Lovely hotel, we had adjoining rooms, both were very well presented. The beds were comfortable, free bottled water was a very nice touch. The Spa facilities were very nice, our boys loved the pool. Breakfast was very good too.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review i am so pleased to here you enjoyed weekend away and i hope to welcome you and your boys back soon. Kind Regards Claire

"A bit like marmite... But we loved it!"

4
SomersetKatie, somerset 25/01/2019

This country house is situated in lovely grounds and is a pleasure to drive up to. There is a good large car park. The interior is, in parts, a bit dated, some may say traditional, with patterned carpet and dark furniture...a bit of old, faded, bygone years! The room we had, 26, was large and had a very comfortable bed and nice white bed linen. The bathroom was large, with a four piece suite, bath with shower over, but needed a bit of TLC... The grout could do with whitening, the old rubber bath mat replacing, and some of the towels had seen better days. The radiator in our room did not work but was not a problem for us as we would have turned it off anyway. The cooked breakfast was of a good quality, hot and a reasonable portion size. There was enough choice of cereals, juice, fresh fruit and dried fruits and nuts. The staff here were all friendly, helpfully and happy in their work. We liked the hotel .. it's position, the service, the staff... and we would definitely visit again and recommend. However, what let's this hotel down is the little, irritating things ... no information about the leisure facilities or treatments in the room, no menu in the room, the clean but rust stained towel in the bathroom, the TV remote in need of new batteries, the hook for the curtain tie backs hanging out the wall, the very badly pulled over bed, the empty or missing condiments, no butter on tables at breakfast, being overcharged at check out. On their own little irritating matters but all together a problem! All these are easily rectified maintenance or service/training issues. There was one issue, that I think, should definitely be rectified.... In the mornings there was clean linen, in the corridor, on the floor. I don't like the thought of the linen on my bed being in contact with areas where outdoor shoes or animals had walked... who knows what people being in on their shoes? Please get a trolley! Or fetch linen as you need it, perhaps? From previous management comments I know what you will say. . Did we "approach anyone about these problems?" As I said. .. Each were irritating and not worth mentioning, except the over charging which was rectified, but all together they give the impression of a hotel that just needs a little bit more care and attention to promote it to another level!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your honest review we take on board all guest feedback and act accordingly. We are currently in the middle of a refurbishment program and i hope should you chose us again you will enjoy the changes we are making. I look forward to welcoming you back Kind Regards Claire.

"Weekend getaway break"

4
jvlw2201, United Kingdom 22/01/2019

Great location and beautiful grounds. Breakfast very good and quiet at night. Couple of things let it down though... the hot tub in the spa wasn't so hot! Luke warm at a push. Considering it's a spa hotel, the spa itself was mediocre. When running the water for the bath in the hotel room, the water was yellow, a little concerning! Other than this, we had a pleasant stay, staff were attentive.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Apologies our hot tub wasn't running at its usual temperature we did unfortunately have some plumbing issues that were very swiftly resolved. Can i ask did you report your concerns to anybody during your stay ? if so I am sure the staff could of explained about the issues we were having that weekend and answered any questions you may have had. Regards Claire

"Beautiful house and grounds but badly needs refurbishing"

2
jennysionidog, Brecon, United Kingdom 20/01/2019

Such a shame. We booked this hotel for a badly needed short break. We don't live that far away so it suited our needs as we didn't want to travel too far from home. The positives were the staff, all freindly and helpful and all our problems were taken on board and dealt with where ever possible but unfortunately we had to cut short our visit and go home a day early. We arrived on a cold, wet January day, were met by pleasant staff and shown our room. Clean, large room, comfy bed but no Guest Information File, two light bulbs didn't work, radiator didn't work. Rang Reception and they offered to fix it but by the time we had eaten it still wasn't working we decided to wait until the morning and ask again. Slept well apart from noise from the room upstairs. In the morning we had an enjoyable breakfast, fairly standard choice but well cooked, pleasant staff. We mentioned the radiator again and were offered another room and we accepted. We moved out to the converted stable block into one of the family suites. All seemed good, nice and warm, clean and pleasant. In the evening however, everything changed, the weather was terrible, pouring rain and we discovered a leaky gutter over our front door which poured water continuously onto our front step, the front door had a good two inch gap (why, we asked ourselves?!!) under it and throughout the night water was blown into our bedroom and onto the mat. The pouring water made a terrible noise so we were woken up on and off for most of the night. To top it all the people in the room above us made a terrible noise all night, bang, bang, crash (things in our room actually shook at one point) - this noise happened at least two or three times throughout the night. We thought about moving into the second bedroom (in our suite) but there was a leaky gutter on the other side of the building so that room was even noisier. This was when we decided to pack up and go home. I told the nice girl in Reception who was very apologetic, gave me a partial refund and promised to sort out the problems. It wasn't their fault that it was raining or that we had noisy people above us on both nights but the gutters definitely needed repairing or clearing out and the gap under the door needed fixing. It really was such a shame as the hotel is in a beautiful spot, it's a beautiful old house but it desperately needs some money spending on it.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry you encountered some issues during your stay, could you possibly contact me directly so i can address the issue with you personally. manager@lampheycourt.co.uk Kind regards Claire

"Xmas at Lamphey Court"

5
User 16/01/2019

We spent Christmas at this lovely hotel,on arrival everyone was so welcoming. We stayed in the coach house part as we were 3 adults, the rooms were really nice and spacious. The food was absolutely amazing, so much to eat during the stay, Christmas dinner was really nice. We also had a few spa treatments and used the pool,sauna,steamroom and Jacuzzi throughout our stay. This was the most relaxing christmas ever. Thoroughly enjoyed our Christmas break there. We enjoyed the hotel so much we have booked again in February for a night. Highly recommend.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave such a positive review, I am so glad you enjoyed Christmas here at Lamphey Court and i will pass on your lovely comments to all departments. I look forward to welcoming you back in February. Kind regards Claire .

"gorgeous place"

5
Hannah H, Tenbury Wells, United Kingdom 16/01/2019

lovely place to stay only thing was the menu was a little limited in the restaurant and i found that some things were expensive . The pool in the spa could have been warmer but would stay again . staff lovely

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your five star review, I am sorry you found our menu limited but we prepare everything using fresh produce and we have specials that change daily. Our new menu is due to be launched this week so we would love to welcome you back again for you to try our new dishes. Kind Regards Claire

"Relaxing getaway"

5
User 07/01/2019

Decided to treat my girlfriend to a weekend away and ended up booking the Lamphey Court Hotel. What a little delight of a weekend we had. Can not wait to return in the summer. Staff were also very friendly

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Lamphey Court is most definitely one of Pembroke shires hidden gems ! We look forward to welcoming you both back again and hopefully you will get to experience some fine weather and explore our nearby beaches. Regards Claire

"Xmas Break 2018"

5
User 06/01/2019

Xmas 2018 Was Excellent And A Needed Break. Had An Amazing Time And The Staff Unbelievably Helpful In Every Way. Especially Having A 4yr Old With Disabilities And Motorbility Issues. Would Definitely Recommend This Place. Great Food And Drink Especially The Xmas Grub. The Spa Was Excellent To As A Full Massage And Swim To Hot Tub To Sauna And Steam Room Topped The Whole 5 Days Off. Thanks For Everything And Keep Up The Good Work. Love Lee Amanda And Alyssa xxx Morgans x

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for taking the time to leave us such a positive review, I will be delighted to pass on your comments to the relevant departments. The pleasure is all ours and we look forward to welcoming you back very soon. Regards Claire

"Lovely place to stay."

5
2tallRhondda, rhondda 03/01/2019

Just experienced a very pleasant 2 night stay and was not disappointed. The staff were very friendly and helpful. The breakfast was the best we've had for some time, and the Spa facilites was well worth a visit.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Happy New Year and thank you for taking the time to leave us a review, Im glad you enjoyed your stay and that you were so well taken care of and we look forward to welcoming you back soon. Regards Claire

"New Year Delight, pet friendly "

5
curlyhairedalien, Wales, United Kingdom 01/01/2019

We visited for 2 nights as a family of 6. We 2 rooms, one deluxe room for my sister and hubby and we ( 2 Ad, 2 teens) had room in the Coach House as we took our 6 month old Staffie. The whole team were very accommodating and nothing was too much trouble. The room was fine as you have to be mindful of the age of the beautiful manor. Coach House room is away from the main hotel but ideal for dogs, separate parking which is handy. I took blankets and towels and covers the chairs and bed, and wiped Lola down before entry into the room ( because we allow her on our sofa at home!) Water pressure was an issue but it is an old building so you have to take that into consideration. Lovely bedding and towels, tea, coffee and TV. Breakfast was ample, cooked breakfast was perfectly cooked and not greasy at all. Good quality coffee. Cereals are limited but you can find something to eat no problem. Bar service was great, good selection of gins, beers and ciders. Ladies in reception were lovely too. Food prices in the restaurant very reasonable and is delicious. Melanie was a delight on NYE, a real sweetie- thank you. Plenty of good walks with the dog, the grounds are absolutely beautiful and so well maintained. The castle grounds are glorious and safe and secure for walking the dog. Lamphey Hall Hotel at the entrance to the Manor turn off makes a welcome change to dine, food was fantastic. The Dial Inn is another alternative to stop for pub food and a drink before heading back to the Manor. The Spa was lovely too, absolutely spotless, great facilities. We spent a few hours there as a family, it was a perfect wind down from our drive and walk to Barafundle. It's a 15 m drive to Tenby and we enjoyed New Yr Day there. All in all a fabulous couple of days, thanks for a great stay. We will come back in the Spring :)

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your 5 star review and I shall pass on your lovely comments to Melanie and the team. Happy New Year Regards Claire

"Anniversary weekend"

4
Nantlais29, Carmarthen, United Kingdom 31/12/2018

We have just got back from a lovely anniversay weekend at the Lamphey Court hotel. Driving along the long driveway first impression was wow, what a beautiful place. We had upgraded to a deluxe double which was in the main hotel at the front, overlooking the front lawns and driveway. Room 5 which has a very comfortable, huge bed was clean but much too warm for us! Also, the settee in the room needs replacing as it is really well worn, we sat on it and had great difficulty getting up again so only tried that once! It didnt help that neither of us are the most mobile! The bathroom is nice with plenty of room and the shower works well. Staff are really friendly, nothing is too much trouble. We ate in the conservatory restaurant which is again very nice, on two nights and the food was very good though be warned, portions are enormous. Breakfast is tasty and as far as we were concerned, has plenty of choice. There is plenty of parking. We would definitely recommend the Lamphey Court to friends and would stay again if we were in the area.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Iam so pleased you chose to celebrate your special occasion with us and I agree we really are lucky to have such a picturesque setting. The team have worked tirelessly over the festive period to ensure that all guests have received the highest level of customer service. I shall certainly look into your comments with regards to the sofa in room 5 and get the maintenance team to make any necessary repairs so thank you for bringing this to my attention. We look forward to welcoming you back very soon. Regards Claire

"Stunning place to stay "

4
irjabinkina, London, United Kingdom 28/12/2018

We did enjoy our stay. Really beautiful hotel and spa. Stunning place to relax and enjoy peaceful time. Room was great and we stayed at number 3. We was worried, because on of reviews was saying about noisy room. But it wasn't like that at all. We went for dinner in hotel restaurant and food was excellent. We wanted to change table, because table where we was seated was in doorway. It took time to get better table, but in the end they swapped table for us. We was already thinking to go to different restaurant. Only one thing made us uncomfortable, waiting staff was discussing something about us, because we didn't take first table. That's why didn't want to stay longer in restaurant. We will be back definitely. Our favourite part was spa. Thank you x

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Evening, Thank you for taking the time to leave us such a positive review, I am glad that you enjoyed your stay and your meal, we have had such fantastic feedback over the festive period which really is a boost to the team. I shall look into the comments you have raised with regards to the waiting staff and apologise for this misunderstanding. I look forward to welcoming you back soon. Kind Regards Claire

"Good quality country hotel."

4
Michael B, Bristol, United Kingdom 18/12/2018

Spent an extended weekend in West Wales and stayed here for three nights. Its in a very peaceful location at the end of about a 1/2 mile long drive. Very nice and well kept grounds with ample car parking. Our room (No 27) was up some stairs and situated at the end of a long corridor. The room was of a good size, had a good bathroom, and was modern and clean. We did not experience any excess noise in this room and it had a limited view out the front window of the car park and grounds. The overall layout of the hotel was also very good, with a good size reception area and pleasant bar. The restaurant served excellent food, which was hot and tasty. Last but not least were the staff who were friendly and efficient, and made our stay very enjoyable. We would not hesitate returning again if in the area.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Michael, Thank you so much for your very positive review. We were delighted to learn that you enjoyed your stay & were well looked after by our staff. We have made several changes & improvements to the hotel over the past months & your feedback is so encouraging. We look forward to welcoming you again to the hotel & Pembrokeshire Kind regards Tony

"Fantastic relaxing break"

5
LawrenceAG, Windsor, United Kingdom 14/12/2018

Loved the hotel and it's location, which is ideal for exploring South West Wales. Enjoyed a British breakfast and the wonderful swimming complex with steam room, jacuzzi, sauna and optional spa facilities. Lovely staff and a good ambience.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Lawrence Thank you so much for taking the time to review our hotel. We were delighted to see your positive comments & that you had time to use the Spa & facilities there You really can't beat a good British breakfast & I was so pleased that our staff took good care of you We look forward to welcoming you to Lamphey Court & Pembrokeshire when you next visit Kind regards Tony

"Unsuitable rooms"

1
User 02/12/2018

After calling before making our booking to ensure we paid for a room that would provide us the view from the front of the house, this wasn't what we got... Room 3 is directly above the kitchen, so there's a constant drone you can hear from the equipment running, and also the music the staff are listening to! Totally defeats the point of a hotel room where the primary aim is a peaceful nights sleep. We had to call down to reception to get the music turned down, and there was no apology from staff that night or the following morning on check-out. Equally, we made 2 reservations for the spa, just to find on arrival only one of these had been recorded! Luckily they were still able to accommodate us both, but I felt it was lucky we checked upon check-in.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry you were so dissatisfied during your stay, I do believe you are the gentleman I have just emailed to apologise for the incidents during your recent stay, as I stated in my email I will indeed look into the noise issue and ensure an incident like this does not reoccur in the future. With regards to your room all guests receive the room type they have paid for but we have rooms of this type in different locations throughout the hotel and we cannot guarantee the location before check in although we do endeavor to meet guests requests wherever possible and i apologise that on this occasion your allocation was not to your satisfaction. i shall pass on the miscommunication with regards to your spa treatments to our Leisure Manager. Apologies once again that on this occasion we did not meet your expectations. Regards Claire

"Delighted to Return"

4
Sue B, Bristol, United Kingdom 27/11/2018

Having read previous Reviews, I wondered how our visit would be on this occasion. ~ We have stayed at Lamphey Court a handful of times, over the last couple of years in the main Hotel Building. This visit in late November, the Reception Area, had a beautifully decorated Christmas Tree, and the downstairs of Hotel looked extremely festive ! During our stay, we found the Staff, without exception, very helpful and attentive as always. Our bedroom, was clean, warm and very comfortable. We had Dinner in the Conservatory. There was a varied Menu. When our food arrived, it was well presented, very tasty, and the portion sizes were good. In fact, we asked if the Chef that evening, could be complimented and congratulated. The following morning, we enjoyed a hearty Breakfast, in the newly refurbished Dining Room. Overall, we enjoyed and were pleased with our brief stay, and are already looking forward to returning in the New Year.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for taking the time to leave such a positive encouraging review. We are all feeling very festive and looking forward to the Christmas period. I shall pass on your comments to the team and it will be our pleasure to welcome you back in the New Year. Regards Claire

"Poor condition "

2
MarkH632, Rothwell, United Kingdom 25/11/2018

We had a three night b+b stay. The "superior" room we booked was musty and all our clothes took on the smell, the rooms had dead flies on the window sills and on the floors. The tv remote was missing and was told they "we haven't got a spare" so no tv. We made it to breakfast for two of the mornings, ordered one cooked breakfast, one bacon sandwich and two coffees, in spite of asking twice the coffees came as we finished breakfast. Breakfast was served in the conservatory and directly above our table was a spider's web with three dead flies hanging in it. We looked at the spa which seemed quite busy, the spa reception area again had a messy floor (twigs, leaves and grit) and again there were dead flies, we decided against using the facility on grounds of dubious hygiene. When we booked out we were asked for a further £50.00 for breakfast, fortunately I had my booking sheet which stated b+b. We would not revisit and would not recommend. This hotel charges premium rates and is currently probably only at two star condition.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am very disappointed to hear you were so dis satisfied during your stay, I can only apologise for the situation with your tv remote and we have ordered replacement remotes. With regards to your other comments, can i ask did you bring this to anyone's attention during your stay? and if so with whom did you speak with? If you could email me manager@lampheycourt.co.uk I will be happy to discuss this matter further with you. Regards Claire

"Great hotel"

4
welshhicksy, Bristol, England, United Kingdom 20/11/2018

Excellent staff and food. Rooms a bit dated and needs heating left on to be controlled by the customer rather than centrally. Staff soooo helpful. Lovely pool and spa but needs to be open longer for children to use. Will stay again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your lovely review and we look forward to welcoming you back again. With regards to the heating this is controlled via a central system in reception but we can isolate certain rooms upon guests request. We allocate designated children's swim times to try to please all guests and spa members. Kind Regards Claire Callaghan

"Could be special...."

3
User 18/11/2018

Stayed here at short notice using a Red Letter Day voucher. The location is stunning and could be really special but needs some serious investment from Best Western Group - it currently has a 1970's feel about it. A real focus on the customer experience, to make their visit special, is also required eg dripping tap in bathroom, tv remote not working, no power through the shower, replace badly chipped OJ jug at breakfast, if you order food without chorizo, deliver it that way, have salt, pepper and vinegar on the table at evening meal etc. etc. Sad thing is, all the above are easily addressed with a lens on the customer experience. Spa was great, receptionist really personable and breakfast was good. We enjoyed our visit and, having read the previous reviews knew what we were getting, but that doesn't make it right. I hope some investment is made as this place could be really special.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, Could you possibly email me so that i can look into which room you stayed in to pass on these comments to our maintenance team manager@lampheycourt.co.uk I shall also pass on your comments with regards to dinner to our restaurant manager who will look into this for you. We have just recommenced our refurbishment program which was halted during the peak months so all areas will have been refurbished by Spring next year. Kind Regards Claire Callaghan Hotel Manager

"Great Value, Stunning location, Comfortable, friendly and relaxed venue."

4
CBR908rr, St. Albans, United Kingdom 18/11/2018

Ok so we get that some of the rooms could really do with a make over. Looking at the reviews if like us you stayed in the main house or the deluxe rooms then you'll have had a nice stay, the family rooms or those out in the old stable block, perhaps shouldn't really be offered as accomodation?? Anyway we had a lovely time, the room was in a quiet location, nice comfortable clean room, only issue we had was the radiator in the bathroom was set to Gas Mark 6 or off. But closing the door seemed to keep the bedroom cool which was fine. We were a little alarmed by the hygiene rating, but understand a large part of this is down to infrastructure, rather than example of dangerous food being served up, so as all the staff seemed to be trying so hard, we really couldn't imagine anyone in the kitchen wouldn't be doing their utmost to ensure food was prepared safely, even if the kitchen was tired and desperately in need of a make over. However the location of the hotel was perfect, stunning empty beaches a few miles away, glorious coastal walks, tonnes of stuff to go and see and each morning Claire who served breakfast would update us on the weather, what was god to go and see and also the progress her builders at home were making! It was the friendliness of the staff that really made the place for us. We felt very relaxed and managed to unwind almost instantly. The real jewel for us was the spa, the pool was beautiful, and largely empty, and a few hours each day was child free (mainly evenings and lunchtime I think) and heated perfectly for swimming rather than bobbing around. The gym area was also quiet well equipped and managed to keep up with my exercise programme (mostly!).... We opted for the inclusive evening meal and breakfast package, which worked out extremely good value. The food was basic, but well cooked, very filling and well presented. Perfect if you fancied like me a few days off the diet and wanted comfort food while on holiday. In summary, this hotel isn't going to be 100% perfect on every detail, it feels more like a nice guest house really with staff trying everso hard to make your stay enjoyable. We will certainly be back in the spring at these prices.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your honest review we appreciate all feedback. I will certainly look into the radiator issue you mentioned and ask our plumber to take a look at it. We are in the process of being re-scored and all structural issues are currently being addressed and we are confident we will return to our previous high score. I am delighted to hear you enjoyed our spa so much and i will pass on your lovely comments to Maisie and the team and to Claire our Breakfast waitress who goes above and beyond every morning to ensure all guests have a pleasant start to the day. We hope to welcome you back to Lamphey Court again very soon. Kind Regards Claire Callaghan Hotel Manager

"Just a bit shocked."

2
User 17/11/2018

We recently visited bluestone park for a mid-week break and to avoid travelling back.in the friday traffic we booked a night at lamphey best western. At first glance the hotel looked great. But we were a little shocked at the hygiene rating 1 out of 5! Which my girlfrind spotted at the entrance... I dont mean to sound ridiculous but seeing as my local kebab shops (kent) seem to all manage 4/5 and they don't seem always the cleanest of places this made me steer clear of the breakfast which I'd already paid for thus dampening the experience. After weighing up options the potential of getting sickness bug or something seemed real (understand this is just our opinion, but isnt worth the risk for a pregnant girlfriend and a 2 year old.) Otherwise, the room was comfortable yet could do with refreshing. And it did seem to have a problem with dead flys coming from the toilet fan. But was otherwise very clean On the plus side,The spa area was clean and the staff all seemed very friendly. Maybe we just read too much into the poor hygiene rating sign.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Good Afternoon, I am very disappointed that your concerns were not brought to any ones attention whilst you were here as i could of given you a full explanation face to face rather than having to give it to you via an online platform. We are currently waiting to be re scored and we have addressed and rectified all of the points raised in the last inspection which were largely down to structural work and paperwork , we have a new kitchen team in place also and we are confident that our previous high grading will be restored during our re inspection visit which is imminent. I can personally assure you that nobody has ever become ill through dining with us. Kind Regards Claire Callaghan Hotel Manager

"Round trip Wales"

4
chrisgeldof, Zevenbergen, The Netherlands 11/11/2018

Stay two nights during roundtrip Wales. Very nice hotel at a great location. A little touch-up should improve to outlook. Very spacious room and bathroom, shower in the bath, replacement in a walk-in shower should improve the safety. Very friendly personnel. The restaurant is very good for dinner and serve very good and tasty meals. The breakfast is simple and not very exciting. For relaxing there is a welness centre with a nice swimming pool

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave us a review, We are currently in the process of a refurbishment programme and we hope you can pay us a return visit in the near future to see the results. Regards Claire

"Fabulous "

4
SNewey, South Wales, UK 11/11/2018

Myself and my husband booked a night away with friends. We had a fabulous time, we used the pool and spa facilities and I had a hot stone massage which was so so good. Our room was great, clean spacious and very comfy. Our evening meal was stunning, the food was so good, so we'll presented and was extremely tasty we thoroughly enjoyed. All the staff were extremely friendly and customer services was first class.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so pleased to hear you all had such a fabulous evening away, I shall pass on your lovely comments to the team and we look forward to welcoming you all back very soon. Regards Claire

"Superb short break destination"

5
User 05/11/2018

The room decor was a little dated but everything was very clean warm and comfortable. Had it have been recently refurbished we would have had to pay much more!Excellent pool, sauna and steam room.The cost for the break was very inexpensive and we were able to take our dog so t sum up 10 out of 10 from me. The chap in the bar (sorry I forget his name) went out of his way to help and offered great ideas for walks and visits etc. made our stay even better.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your 5 star review, I am pleased to hear you throughly enjoyed your break away. All our staff go the extra mile to ensure that guests have the best possible stay away with us but the gentleman in particular that you have mentioned is Rob who has a wealth of local knowledge and serves as our very own tourist information centre! He will be thrilled to hear he made your visit extra memorable. Regards Claire

"Excellent service awesome food"

5
lil2929, Pembrokeshire, United Kingdom 29/10/2018

Been here numerous amount of times for food and I have to say, I disagree with previous posts on here. Food is always well presented and always tastes as good as it looks. Service is brill, not only professional but friendly and helpful. We will be back again soon

"Spectacular Hotel with Incredible Facilities"

5
User 29/10/2018

I recently booked a room at the Lamphey Court Hotel with my partner and was impressed with the quality of service from the beginning. We decided to wake up early to eat breakfast and were greeted by enthusiastic and energetic staff, which is hard to find in Pembrokeshire. We were also pleasently surprised at the quality of food for breakfast, lunch and dinner. The staff were superb and always smiling, especially the hotel manager and waiting staff. There was also one young man named Thomas who wouldn't stop making me laugh and was super helpful. Couldn't recommend enough!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review all of the staff work incredibly hard to ensure our guests are looked after during their stay, I will pass on your comments to Thomas who will be delighted! Regards Claire

"Afternoon tea treat "

5
User 29/10/2018

I visited with my daughter as a treat to celebrate her university place, we were warmly greeted by a young waiter and shown to the conservatory which is beautiful and has amazing views. The afternoon tea itself was beautifully presented so much of it we had to take some home with us ! Most importantly we were taken care of throughout and our tea pot kept topped up. Would definitely recommend and return.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I think you'll agree that our afternoon tea and beautiful setting are perfect for any celebration, Im pleased to hear you were so well taken care of and that your tea pot was kept topped up ! please come and visit us again soon. Regards Claire

"Terrible service, food - great views."

2
User 29/10/2018

I have to agree with the last review by Kelly240576. The staff were disapprovingly distracted with their own gossip/phones to care about servicing the guests. I have to agree with the last review by Kelly240576. The staff were disappointing, distracted with their own gossip/phones to care about servicing the guests. The food - where do I start. Firstly a hygiene rating of 1. When queried why was told they had had it for a few weeks (was actually at least 10 weeks, issued in August) and the reason was maintenance and labelling. Not a great start to a break. If you have a food allergy beware, as the staff do not have a clue if the bread contained nuts. If you like, Pasta you will love their dish, you will be served a huge bowl of slop. Never been so frustrated with what should have been a simple enough dish. If the feedback from management is “Why didn't you say something at the time?” I would reply, to whom? There is clearly no one in charge. If you want a drink in the restaurant be prepared to wait until they have finished talking or using phones round the corner and then you may be able to get their attention to realise they either have not taken your order or forgot to get it. The pool was not clean (you can tell by the dirt in the corners at the bottom) and the toilet facilities in there were disgusting on occasion. The positive. The more mature member of staff who ran the breakfast room, superb. She is an example of how all staff should be there. Friendly, proactive and efficient. The breakfast as well was itself lovely. The simple fact is the staff who work in the afternoons/evenings are not managed. A disappointing experience when it really could have been an amazing one.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am very disappointed and I must say a little shocked to read your disheartening review as we are praised for our friendly customer service here at Lamphey Court. We are currently waiting to be rescored and all concerns that were highlighted have been addressed and rectified but the rescoring process is unfortunately a lengthy one. All of our staff are fully trained in allergens but they are told if they cannot give an answer confidently then they should seek further advice from a duty manager or the chef which is standard practice in all hotels and restaurants. Your comments with regards to lack of manager presence have puzzled me slightly as we have a duty manager on site at all times and for at least 4 nights out of 7 I am in the restaurant myself so you could of definitely have brought this to a senior persons attention at the time and we could of rectified the issue there and then which is always our preferred course of action rather than guests leaving dissatisfied. In order for me to investigate this matter properly I would need you to email me directly with details of your reservation as I'm currently unable to do this without a name linked to your Trip Advisor account, I shall then look in to when you dined with us and which staff were on duty that evening so that I can take the necessary action. I would like to add we have recently been visited an reviewed by Visit Wales who stated we provided exemplary standards of service during check in check out and dinner service and that all members of staff he encountered during his stay were engaging polite and extremely helpful and as this was an unannounced anonymous visit it was not at all staged for this purpose. My email address is manager@lampheycourt.co.uk or you can call the hotel directly and request to speak to myself and I will be happy to discuss this matter with you further. Regards Claire Callaghan

"Lovely building, shocking service"

2
Kelly240576, Berkshire, United Kingdom 26/10/2018

The building is lovely and whilst the bathroom was dated, the room was ok. But the service was shocking!! All the staff came across as nice people but didn't have a clue. No leadership, no management. Staff were on their phones during evening service, the receptionist had gone for a smoke during checkout, so we all had to wait, as the person left to man the desk didn't have a password. NIce people but shouldn't be left in charge of a hotel. The bar had run out of all lager expect a bottle lager, which they had 2 of. We arrived to find that the food hygiene rating was a 1. I questioned this on check-in and was told it was due to a maintainence issue. Food was actually ok 1st night, but due to lack of service, we eat elsewhere the 2nd night and bumped into a lot of other guests in the same restaurant, all with the same feedback. Very disappointed and would never stay there again. Sorry

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Kelly, I am extremely dismayed to hear you had such a disappointing experience especially since we have just been visited by Visit Wales and received such positive feedback in particular for our customer service. I will be investigating your comments and please feel free to email myself to discuss this matter further on manager@lampheycourt.co.uk

"Another enjoyable visit"

5
cardiffpdg, cardiff 26/10/2018

Visited this lovely hotel in October. Fantastic building and grounds and the interior decoration suits the period beautifully. We ate in the restaurant on several occasions, each time enjoying our meals and well looked after by friendly staff. The spa is just georgeous; pool, jacuzzi, steam room, sauna and any treatment you could wish for. I can highly recommend this hotel if you are visiting the area or simply fancy a weekend away!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for taking the time to leave such a positive review and I will pass your comments on to the team. We look forward to welcoming you again very soon.

"Super stay, beautiful hotel, good food."

5
Lottymat, Hereford, United Kingdom 24/10/2018

We had a lovely weekend break celebrating my daughter's 21st Birthday. Our rooms were super spacious and clean. The food at breakfast and dinner were very good and although there were short waits, nothing major. We used the spa facilities and all had a treatment. Certainly not the best massage I have had and not much customer skills from girls there. Would suggest maybe some door closers on the doors as when you are having a relaxing massage you don't want to hear constant banging doors.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
It was our pleasure to help you celebrate your daughters 21st Birthday and I am glad you all enjoyed your meals with us. I will look into the issues you have described over at the Spa and pass on your feedback. Happy Birthday once again to your daughter and we hope to welcome you all back very soon.

"Restaurant"

3
User 23/10/2018

Just awful shame as it could have been better room was ok but the window would not open just too long to wait for or meals evening meals came bottom of the list shame you don't have a lift really should bring this hotel up to date

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Could you provide me with some more details so I can look into the issue with your room? I apologise for any delays in our dining room all food is cooked fresh to order and when we are a full hotel some delays although unfortunate are at times unavoidable. With regards to a lift the hotel is a Georgian House and this would be very difficult to implement. Please feel free to email me to discuss this further manager@lampheycourt.co.uk

"Lovely stay"

5
Itisrich, Nyon, Switzerland 21/10/2018

A recent weekend visit with my young family. We were well looked after throughout our stay. Our room was comfortable and quiet. The spa was amazing, great gym & the children loved swimming everyday! The food was delicious every evening. Great staff always welcoming. Highly recommended this hotel and its idyllic setting and impressive grounds.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so pleased to hear you and your family were taken care of so well by the team here at Lamphey Court and I will be sure to pass on your lovely comments to all. We look forward to welcoming you back for a return visit very soon.

"lovely hotel with a very nice spa and gym"

5
dawbow56, Wolverhampton, United Kingdom 15/10/2018

Very good location, very comfortable rooms with everything you need. Spa and gym very well equipped with very friendly staff.The hotel has a lot of character blended with some modern touches. The grounds are beautiful ideal for walkers.

"Worst BW hotel I have stayed in"

2
15Kenny, Holywood, United Kingdom 06/10/2018

This hotel needs a complete revamp. It offers studio accommotation set off from the main building. We had to climb outside steps to access the room. The steps had not been brushed for some while and weeds were growing out of the tiles. The outside door was shabby and the inner door needed a coat of paint. The room size is good but the carpet needs replacing. The shower was more like a watering can. When you switched on the wash basin taps the shower stopped! Most odd. We have stayed in much better 3 star hotels and the only reason for its rating, I believe, is the pool area which is excellent. When you leave the upper rooms there is no railing to prevent you falling over the balcony. A disaster for children. Not worthy of a BW brand.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Mr Kenny Thank you for your review We will certainly look into the points you mention & which I am grateful that you brought them to my attention I was delighted to see that you enjoyed our Leisure centre & Spa & look forward to welcoming you here again. Kind regards Tony Lain

"Sunday lunch"

5
User 05/10/2018

Had a family day out and decided last minute to have a Sunday roast dinner after a walk on the beach. As others have said, the setting in stunning and the roast was superb and enjoyed by all. Will definitely go again as soon as possible.

Lamphey C, Operations Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
There is no better way to spend a Sunday afternoon in Pembrokeshire than a beach walk followed by a superb Sunday roast and we hope you chose to spend many Sunday afternoon's here with us at Lamphey Court.

"Spa treatment and afternoon tea - a real treat! "

5
Judith W, Letterston, United Kingdom 02/10/2018

I purchased a package via travel zoo for my husband for his birthday which we took recently. We were both delighted with the complete package - the facial was define, access to the pool, sauna, jacuzzi and steam room was excellent, as was the scrumptious afternoon tea which was plentiful. I have to say the staff in the spa and the restaurant were first class and nothing was too much trouble and they had the time of day to have a chat too. Thanks. We will be back again soon and wouldn't hesitate to recommend a visit. It is in such a lovely peaceful location too.

Lamphey C, Operations Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review it's always a pleasure to make guests feel welcome and we are so pleased your husband enjoyed his birthday treat, we look forward to welcoming you both again very soon. Kind Regards Claire

"Friday Evening Supper"

5
User 28/09/2018

My partner my daughter and I had supper here last night. Just wanted to say thank you to Novella for looking after us throughout. I had the burger and it was delicious. My daughter had the child's homemade spaghetti meatballs..they really are delicious. My partner had the melt in your mouth land.. delivered personally by the chef! I have eaten here many times and never had any issues with food. The location and setting are very relaxing and I love to have a glass of wine and enjoy it all whilst I wait for my food.

Lamphey C, Operations Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, we're so glad you and your family enjoyed your Friday night supper with us, I will pass on your lovely comments to the Chef and Nigella and we hope to see you all again soon. Regards Claire

"Great location, But needs a look at the management and the general repair of the hotel, don't bother with food...."

2
Scott H, Hereford, United Kingdom 26/09/2018

Took advantage of a great summer in the UK, we love this part of the world and stayed a couple of years ago in a family room so booked the same again even phoned to confirm our booking the week before our trip, so running late we decided to phone ahead book a table and were informed we had a suite and not a family room, alarm bells were now ringing we could not find anywhere else with our needs so we rocked up not impressed,went to the pool for a limited swim due to children not allowed to swim at certain times, my wife managed to get two small twin rooms which we ended up being split up parent and child in each room. Looking at the rooms they were really tired my room had a broken glass panel in the window with a large shard missing, looking at other peoples pics the furniture is all damaged same for the light fittings, nice new bathroom extractor was more like a hovercraft motor as it was not screwed up tight to the ceiling. Evening meal well like other family visitors WHY is their no kids menu !!!!!! After three choices of wine we finally got a bottle as the rest were not in stock, reason we only keep a few bottles of each ?,my wife's steak was poor not sure what the welsh beef heard does but it must spend a lot of time asleep, my pasta dish was so hot the chilli oil is for seasoning not as a cooking medium,my daughter had soup to start not sure what she was supposed to eat it with because we had no soup spoons, I asked the couple next to us if they had one as the staff did not come back for 5 mins, the old guy was laughing on the next table as he passed me one that they had a spare, please basics Lamphey ( FAULTY TOWERS ) not expecting the hanging gardens of babylon just a spoon... So we did the non British thing at every time we encountered a problem and complained, we tried to speak with the manager but yeah no chance their at the end of our stay, so we left our email address for him and yes not a whisper sorry fella if you have moved on, so here I sit doing you a review on your poor booking,food,wine list, kids menu,swim arrangements oh yes and poor room quality.... staying again no never rather spend more and stay in a cottage locally for the weekend

"A pleasant weekend"

4
Maisy22, Neath, United Kingdom 25/09/2018

We stayed at this hotel a few years ago and decided to book another weekend with family in tow. It was a fairly expensive one night away so we were expecting good things . From the outset we all agreed it was immaculate in our rooms. We are all fussy and we're not disappointed. We used the spa which was great and had a tasty evening dinner and plentiful breakfast. Food was very nice, hot and nicely served. It took a while to come. and we seemed to wait a while for drinks, but in the end all good. We had a dog friendly room with a sofa bed which has to be the worst nights sleep ever for comfort.Please dispose of these sofa beds they are not good! The staff were ALL lovely and couldn't do more for you. We were a bit shocked about the food hygiene posters but all I can say what we saw, and ate. We had a great time with the dog with us. For all those who want to take a dog you can exercise the dog in the castle grounds opposite the hotel entrance. Just go down the small lane and there is a gate half way down on the right which is the entrance to the ruins. It's fantastic to exercise the dog within a safe walled environment. We were the only ones in there on all occasions. The good pet owner conditions apply of course! All in all a lovely weekend.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Maisie Thank you so much for taking the time to review our hotel. I was delighted to learn that you enjoyed your stay & that my team were so helpful also to hear that you enjoyed the dinner & breakfast We will certainly look into your comment about the bed settee in your room & make the necessary improvements. Yes you are right the ruins of Lamphey Palace on our doorstep is a great bonus when staying at the hotel as the grounds are so peaceful!....& that your pet enjoyed them too ! I do hope that we can welcome you back to Lamphey Court Hotel on your next visit to Pembrokeshire & again many thanks for your comments which I will pass onto to my team. Kind regards Tony Lain

"Awful"

1
benwells2018, Herefordshire, United Kingdom 18/09/2018

Never again the room was dirty shabby and old fashioned,the heating was faulty and the bedroom was like a sauna would not turn down the hotel turned it off but came back on in the early hours forcing us up at 6:00 am .the bed was broken the settee I would not have picked out of a skip the door did not shut properly leavings a big gap to let the wind blow in and frame was so dirty it could not have been cleaned for a very long time the shower head was so dirty the water barely came out I didn't eat in the restaurant after seeing the 1 star rating for hygiene

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you very much for your review I have some difficulty in identifying any room at our hotel that meets your description All the soft furnishings including chairs & settees have either been replaced or recovered recently & the beds again are all new & good quality Hypnos beds. The heating in all rooms is controlled by a thermostatic valve which you can adjust to your requirements Without knowing which room you refer to I cannot comment on the door frame but as all doors have fire seals again I find it hard to understand how wind could blow through it. I do understand your comment about food hygiene & we have taken this very seriously with changes to procedures & our kitchen team. I am also pleased to be able to report that the kitchen was re assessed this week by the local authority & our own external assessors & found to have significantly improved Again many thanks for your comments the disappointment is that you did not raise any of these issues during your stay so that we could have addressed them Kind regards Tony Lain

"Be fully aware of this hotels food hygiene rating"

1
Pgb16, Bewdley, United Kingdom 08/09/2018

It is 1. The hotel is in a great spot, the staff are helpful, but the food is poor, menu is not in keeping with style of property. Rooms are tired and need refurbishment. Breakfast is fine though scrambled eggs cooked a la ping. I suggest a call to the hotel regarding breaches of the 1990 food safety act prior to booking.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you very much for your review We are in progress of refurbishing the last few rooms which will be complete by end October I cannot agree that even those rooms which are still to be done are really bad but we have a programme of continuous improvement in keeping with our aims for the Hotel There were some aspects of our kitchen operation which caused concern at a recent inspection However please be assured that these have all been addressed by ourselves as owners & by the Hotel management & that procedures are in place to ensure the highest standards We hope that we may welcome you to Lamphey Court in the future & you can be confident that your concerns have been addressed

"Great relaxing spot, spacious clean rooms but wouldn't recommend the restaurant for dinner"

3
docdot, London, England 06/09/2018

Location Hotel is located is a picturesque countryside spot down a long lane with fields of sheep surrounding it. The local town of Pembroke is about 5 min drive away or two miles. They have a fantastic large Castle. Tenby is about 15-20minutes drive away. Fishguard / St. David an hour drive with Swansea a little longer. Within walking distance is an old ruins of a 17th century or older mansion which was interesting to walk around Room Room was upstairs in the coach house, a side building with mostly studio apartments on ground floor. Mine upstairs was a large comfortable room with windows all around. Two single beds put together to make a double, comfortable except for the terrible pillows. Unplugged alarm clock presented on bed side table & lamps either side. A small wooden make up glass top desk & mirror with plenty of plug sockets to work from. Large flat screen tv with free-view Is offered & worked well. Room also offers a kettle with sachets & two bottled water. Recommend to bring your own coffee, unless you like Kenco. The room also offers an armchair & sort of fold out chair mattress thing that I guess could be pulled out into a single bed, say for a young child. Large wardrobe with ironing board but no fridge & no safe. Bathroom was spacious with newly fitted oval bath with shower attachment. Plus a bidet. Quite nice amenities of shower gel & body lotion that were hotel branded. Overall room was larger than expected & somewhat cosy with a kind of budget Laura Ashley theme wall paper and curtains. Cleanish and carpeted. Facilities The hotel offers free WiFi that worked ok , requires signing up. Catering facilities include a dreary lounge bar & restaurant. Didn't enjoy the dinner, unimaginative theme of menu that basically left me deprest & thinking, Gordan Ramsay please go there. Food to be fair was edible just bland lack of flavour, even fish & chip though it seemed to excite some of the senior citizens in the room. Weirdly located in a conservatory room with marble garden tables without tablecloths. Zero enthusiasm from waiters. Saying that breakfast is better & in a far nicer dining room that would suit dinner better. Breakfast includes is an ala carte menu that includes porridge, full English, pancakes or salmon scramble. Full English was ok, not bad not great, sort of like wetherspoons. cereals, toast & fruit on a buffet. Leisure facilities are in a dedicated building with a small gym (both cardio & weights rooms) plus a small swimming pool, jacuzzi, steam room but sauna that has a sign saying not working for feasible future. All clean & really nice facilities that also includes an Elemis spa for manicures to massages. But didn't try. Also tennis court on grounds. Plus free parking spaces possible in front of your room for easy exit. Gym is open to public membership so can be busy. Staff Staff are alright, friendly reception that are quite helpful with tourist information related questions & all seemed enthusiastic to help. Older staff in restaurant have some degree of hospitality but zero skills from the younger Male staff. Overall it's an ok hotel just that, main benefit is nice quiet location in the fields with free parking & your dog can stay inside room. Nice pool & steam room. But don't expect luxury in room & if you enjoy dining, I'd suggest heading out.

"Good in some ways, awful in others"

3
Dave W, St. Albans, United Kingdom 04/09/2018

We stayed at the Lamphey Court Hotel as we were spending a few days in Pembrokeshire and wanted a hotel that had an indoor pool. On first impressions, the hotel looked good. The drive up to it is pretty impressive and you can see how the place used to be home to the local gentry. Once you get inside the room however, things change somewhat. As we have two young(ish) children, we were put in the studio block - a group of rooms away from the main house. Upon entering the room, we were immediately struck by the aroma. Fusty is not the word. The room smelt like it hadn't been used - or cleaned - for 20 years! The fittings were tired, the beds were soft. In short, the room was a massive disappointment (especially after we'd travelled 255 miles to get there!) I WILL praise the pool and spa area, which we then went to with the kids. Although the pool was VERY cold (I was told the temperature couldn't be turned up any higher!) it was perfectly serviceable and a reasonable size. The spa was not working (a spa member told me it had been out of action for several weeks) but the steam room was very good. The changing rooms were a bit hit and miss. Hit: the showers, which were hot and had shower gel. Miss: the lack of space - with just one changing room in the men's and very little space to get changed apart from that! (Note: it's worth pointing out that, if you have children, the swimming pool is actually part of a member's only spa complex. Children can swim, but only at certain times. I actually felt a bit sorry for the members as they tried their best to swim up and down, whilst my two kids were shouting and generally being crazy. Also worth noting that most of the members seemed incredibly tolerant of children and were actually very friendly!) The hotel also comes up short in terms of dining - or rather, the lack of it! We had paid a higher rate to eat there in the evening, as we thought it would be easier than having to drive around looking for places with two hungry children in tow. After a long drive and a nice swim, we were all set to eat there on the first evening, before my wife received a call from reception informing her that the kitchen 'had no gas' and so dinner could not be prepared that night. Disappointing? Extremely. Yes, these things happen, but read other reviews on here and you'll see that apparently this isn't necessarily an isolated experience. In the event, things worked out extremely well, as we ate at the wonderful Lamphey Hall Hotel the first and second nights, which was great value, absolutely delicious, with a wonderful ambience and fabulous service! Perhaps naturally, when my wife was frantically looking for alternative places to eat the first night, she stumbled upon a few negative reviews of the Lamphey Court Hotel - which led her to see that they have actually been renovating their rooms for a while now. When we mentioned this to reception, we were told that the room we were in HADN'T been renovated at that point - bad luck for us! However, to be fair to the hotel (and, in particular, Catherine, who sorts out all the bookings) they did move us to a nicer room for our second and third nights. NOT a refurbished room I hasten to add, but a nicer room all the same. (Note: the room we were moved into was upstairs in the Studio block. I believe it was room 232 or 237. When I left the room for the first time to go to the car, I nearly fell over the edge of the stairwell outside! In my opinion, the wall is nowhere near high enough and I am amazed that no one - particularly children - has ever been killed or seriously injured. It's probably about 30 feet to the car park below. I did mention this to the lady on reception and think it's something the hotel needs to get sorted as a matter of urgency - they really do need either a higher wall or some kind of barrier). Another positive was the breakfast. Full English (Welsh?!) was very good and the choice of cereals, cheese, meats, fruit etc. was pretty good. Not incredible, but not too bad. (Could do with a few pastries, though.) Interesting point: when I was sitting in the steam room, the lady I got talking to told me that the owner of the hotel lives in Switzerland. From what I can gather, he's not terribly 'hands on' which, in my opinion, is not a good thing. I believe that he has a potentially wonderful hotel on his hands but needs to a) invest heavily in the rooms, restaurant and spa area and b) take more of an interest in his investment. It's not super cheap to stay there and, for the money, ALL the rooms should be renovated, it should not take WEEKS to fix the sauna and the restaurant should never have 'no gas'! In conclusion, I would recommend this hotel, but with a heavy caveat. Be aware of the shortcomings and check beforehand whether or not you have a refurbished room. And also check if the sauna is fully operational! Finally, I would like to say a word for Lee, the Manager. He is a very nice chap and I believe he is trying his best under what are trying circumstances. He took my comments on board when I was checking out and I think he does his best without a lot of support from the man that owns the place. Not a terrible hotel. But could be a whole lot better.

"Stop over for one nifhr"

3
jessica486, London, United Kingdom 01/09/2018

Normally I am never keen on a great western hotel but I thought for one night just go for it as was on the way on our road trip to Pembrokeshire. A honest review.. the place is better than I thought it would be. The rooms were fine. Just need refreshing as rooms look a little tired. The door key wouldn't work several of times. The nice lady at reception helped resolved the issue. The restaurant food stopped serving just before 9pm so we could not sample their evening food. We arrived late and settled in rooms late so missed the evening meal here. Happy to let us deliver a take away from outside as tired and hungry. Slept like a log. Breakfast was nice. The helpful lady was back again with a nice girl too to help out so we got a nice breakfast. We decided to sample the spa and pool. The boys like it and had a good swim and sat in jacuzzi. They have kids times to go in the pool so gave them opportunity to sample everything without other adults being irritated with them. So check out the children times when they can swim. Overall the grounds and the poeple and service was a better great western then usual! I can see the potential in this place to make it wow but it's a three star place so they provided this.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your thoughtful review & I was very pleased to hear that you enjoyed your stay with us. We are progressing with refurbishing the bedrooms & will be finishing the final few next month. I was surprised to hear that the restaurant was not serving food after 9pm as last orders are 9.30pm & which I will be looking into ....so thank you for flagging this. Again many thanks for you comments & I hope that we have the pleasure of welcoming you again.

"Enjoyable stay, but this hotel could be so much better!"

3
Richard H, Bristol, United Kingdom 28/08/2018

Room OK, but bathroom could definitely do with a makeover. Lovely location with very pleasant grounds. Restsaurant was quite good as regards quality of food though menu was very limited and one option was not available on one evening which didn't help. Staff were amazingly friendly and helpful, but it was obvious that they were understaffed. Breakfast was first class-freshly cooked and to a very high standard. All in all we enjoyed our stay,but it could have been much better with a little more attention to detail.

"3 day Short stay"

4
Kevin S, Riyadh, Saudi Arabia 27/08/2018

Lovely rustic Hotel in large grounds with a modern spa in separate building. Room was large and clean with a comfortable bed. Large bath with integrated shower and plenty of hot water. There is no lift and corridors have plenty of steps and changes of direction as you would expect in an old mansion house, so those with mobility issues should request ground floor accommodation or choose somewhere different. Spa was great and modern with good size pool and steam room although sauna was out of order during our stay. Restaurant food was good but pricey, waiting staff seemed a bit inexperienced but got there in the end. Bar area was disappointing and could do with a refresh. On the whole a typical Best Western hotel average with pros and cons, competitively priced.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Kevin, Thank you so much for kind review ....I was delighted to hear that you enjoyed your stay at Lamphey Court. Pleased too that you were able to enjoy the Spa....the sauna is now working again & of course the steam room was available. We do hope that you will choose Lamphey Court on your next visit to Pembrokeshire & look forward to welcoming you again Kind Regards Tony

"Nice Building "

2
Peter D, Staffordshire, United Kingdom 26/08/2018

We found the staff very friendly we did not enjoy ourselves there were a lot of stairs no lifts as being disabled found it very hard to get around also had to eat in the conservatory as dining room was closed (more steps) it was very Hot in the evening we had a nice room with a nice view but large bush outside window could not enjoy, and on our last day the wardrobe partly collapsed on my wife hurting her arm the gave us a bottle of wine for the wardrobe lol, on the other hand the Spar was Brilliant and they were very friendly

"Passing visit "

1
Lyndsay W, Huddersfield, United Kingdom 26/08/2018

Called into Llamphey Court today for old times sake as we have stayed there many times and went there for our honeymoon 25 years ago. It was such a shame to see how sad it has become. It was very dusty in the lounge and the place has definitely lost its sparkle! We ordered coffees and sandwiches. The coffees arrived but after sitting for approximately an hour we got fed up of waiting for the sandwiches and decided to leave. I checked the dining room and there weren't many people in there eating so they weren't exactly pushed! It's obvious they don't have enough staff - there appeared to be only two on duty! It was so disappointing - we're just pleased we didn't decide to stay there for our Anniversary!

"Good value for money and helpful staff"

4
ps48233, St. Albans, United Kingdom 26/08/2018

We spent a family week away here. The staff were friendly and helpful and we appreciated the time they took to recommend where we should visit and sharing their love of Pembrokeshire. The decor is a bit tired but it is good value for money considering the pool, setting, location and generous size of the family rooms.

"An honest review"

2
mavva, Swansea, United Kingdom 21/08/2018

We stayed here for 1 night and we did the "short & sweet package" which included a spa treatment. We booked in & went to our room, there was a musty old smell in the corridor, we entered our room & again there was a musty smell. The shower curtain was dirty, but overall the cleanliness of the bathroom was good. The windows in the room were dirty & the voile curtains were ripped. We went to the spa for our treatments, i had a hot stone massage & im sure the therapist dropped a stone on my head, but never having this treatment before i wasnt sure if this was the norm !!!!! We went into the pool following our treatments & the temperature of the room was cold as was the water in the pool, we overheard other residents complaining of the temperature but the receptionist at the spa said that it was within normal limits, the sauna wasn't working either!!!!! When we got back to the room we had a message on our mobile phone to say that we would be unable to have dinner that evening as there was a issue with the gas stoves & that the staff would be happy to recommend somewhere else for dinner & that we would be refunded our dinner allowance, bearing in mind we received the message 90 minutes before we were supposed to have dinner. Breakfast was very good & there was a good selection of choice. The best thing about this hotel is its location, its set within beautiful surroundings & is well located if you want to explore areas such as Tenby or Pembroke. When we were checking out we gave the receptionist a list of complaints but whether they take note is yet to be seen, i also hasten to add we were not the only ones to complain this weekend either !!!!! This hotel is in desperate need of love & attention & could be amazing should it receive both of these. Dont think we will return & if im honest its put us off going to a Best western in the future.

"a week at Lamphey court"

3
nortonsgb, Winnersh, United Kingdom 19/08/2018

The Hotel location and B&B facilities are fine, breakfast was good but within our weeks stay the restaurant performed badly and maintenance issues were not picked up and resolved. Overall a good venue but, unless it gets sorted , expect to spend a long time in the restaurant.

"Overall a good place to stay"

3
welltravelled658, Aberystwyth 15/08/2018

Good parking facilities. The hotel was very central for visiting many of the local attractions.. The room was large enough and comfortable with the usual facilities although no fridge. To us, we felt that the room was just a little tired and needed some refurbishment. it was nice to see that this was being carried out starting off with new carpets throughout. There was some issue with the ?toilet fan which made a horribly loud nose when the light was switched on in the bathroom. We booked for dinner, b & b for 4 days. The bar was good and the prices although not cheap were reasonable and tended to be very busy perhaps because the TV was showing the World Cup. We felt that the hotel catered for tradesmen and businessmen although there were some couple. Dinner was OK if you had a hearty appetite (the steak was huge). however the food was a long way from fine dining. We found that although paying for dinner b and b that we were limited to £25 for 3 courses, but, we struggled to find 2 courses under that amount. The wine list was reasonably priced but not cheap. The first night the staff struggled to serve dinner probably due to England playing football and an inordinate amount of bar meals being served for that reason. The other nights the service was fine. Overall the staff were very friendly and helpful. I would stay there again but I would probably not book dinner every night.

"Horrendous spa day"

1
kaw1232018, Pembrokeshire, United Kingdom 14/08/2018

I booked the spa day for myself and 2 othe friends for a weekend in April. We looked online at the brochure and decided to go for the revive package which at the time was advertised as 25 minute neck, back and shoulder massage. Upon arrival we filled in our health questionnaire stated our treatment and placed our order for dinner. We were taken over to the restaurant at 12pm, but we had a long wait for someone to come and ask would we like any drinks. When our drinks finally arrived we waited for our food only to find the chicken missing from the chicken carbonara and an unusual tasting penne pasta. After wasting around an hour and a half for food, we finally made our way back over to the spa. The therapist called each of us individually for our treatments for her to be extremely rude and say she didn't understand why we decided to change our treatments from facials to massages. We were all extremely confused by this after discussing our treatments with the receptionist a few days before and not once did they mention we'd changed our treatments. The massage was okay but I didn't feel overly relaxed after the way I was spoken to. After all 3 of us had had our treatments I found that both my friends had the same experience. Unhappy with the experience overall and will look at visiting other spas in Pembrokeshire in the future.

"Best western"

5
User 14/08/2018

Excellent hotel in a wonderful location, touch of class and with much history, superb bed was a bit small, but that's the only criticism, would seek out Best Western in the future on the strength of this visit

"Lovely hotel, friendly helpful staff and lots to do"

5
Lolliepop70, Swansea, United Kingdom 12/08/2018

Stayed at the hotel for a night with my wife and three teenagers. We had three rooms, 1in the West Wing overlooking the conservatory and spa entrance. Room was spotless, bed was so comfy and the bathroom bright and spacious. One East wing room overlooked the apple trees and was spacious, clean and perfect for the girls. The single room, also in the East Wing, for our son was just the job, spotless, big tv and spacious enough for one. We used the spa which was amazing, good sized pool with large separate jacuzzi and a steam room. All very good and the changing rooms were spotlessly clean. Only compliant would be about another guest who complained about a young family group who who happily playing in the pool during the allotted family time. The staff member was very patient and explained the arrangements but no pleasing some people. We had an evening meal which was delicious, i'd especially recommend the mussels and would have loved some more focaccia, next time I'll be sure to request some. We had fish which was beautifully cooked and reasonably priced, the children had either steak which was at the high end of the price range but in fairness was enormous and very tender or the burger which was also delicious and great value. Breakfast was lovely and the bagel options were well received so thanks to the chef for doing those. The salmon portion was massive but meant we didn't need lunch! All in all a great overnight stay and we will return but next time as a couple and we'll take more time to enjoy the grounds. Thanks to the staff especially the guy in the bar during the Friday afternoon who coped so well with a large family group and the other guests. Credit to him and all the team who looked after us. This is my first review of any place we've stayed at but we all loved it so much I felt I had to.

"Lovely hotel"

5
Freyacake, Cardiff, United Kingdom 11/08/2018

A large group of us stayed at this hotel for a surprise birthday. Fab place and fab staff. So welcoming and couldn't do enough for us. Food was excellent. We stayed in a family room where there was a field of sheep behind the building which our daughter thought was great. We were all mixed ages old and young. We all thoroughly enjoyed. Ignore the negative comments some people just haven't got anything better to do than nit pick.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Freya Thank you so much for your review I was so pleased to hear that you enjoyed your stay I love your remark about ‘nit picking ‘ enough said but you are so right. The team do try hard to please & will be delighted to see your comments Again thank you very much for staying with us & we hope to see you & your family again. Kind regards Tony

"Lovely relaxing break away in Wales!"

4
Adrienne H, Cardiff, United Kingdom 10/08/2018

As I grew in Wales, I've never been tempted to holiday there but with the amazing weather we've been having in the UK this year, we decided to have a little break away for our wedding anniversary. The Lamphey Court Hotel looked perfect as we were looking for a spa and some relaxation. The pool and spa facilities were amazing, clean, not too busy and super relaxing! We used the tennis courts (which are free and they supply balls and rackets) and we ate lunch there most days, which was nice, great coffee! We stayed 3 nights in total - the hotel being so close to so many lovely beaches meant we had some day trips in Tenby and Freshwater East and still managed to make the most of the hotel facilities. The only couple of downsides, which were actually what we had read on Tripadvisor before visiting - is that the rooms need a bit of modernising, they are clean and tidy but could do with a bit of TLC. We also ate at the hotel on the first night as arrived late and wanted to relax, we didn't eat there again as the order got a little messed up and the evening food was way too over priced! But the daytime menu is really good. Overall, the hotel is set in a beautiful location and we got the relaxation we needed! Plus some amazing weather. Would definitely stay there again and I'm now sold on holidays in Wales :)

"Very poor"

1
AdaCFOle, Bristol 07/08/2018

A really poor hotel in lovely setting. It's very tired and needs urgent updates. We were offered a coach house room, which smelt of damp. We tried to stay but we were too disgusted. The staff dealt with it well and refunded our money. We didn't even make 1 night.

"Expected more"

3
User 07/08/2018

I really expected a lot more from this place, considering it markets itself as a high end hotel. I would say our room was pretty bog standard. But the furniture all moved around the room because of the very sloppy wood flooring, there were cracked tiles in the bathroom, an old intercom system left on the wall with its wires hanging out, a very old fashioned bathroom, tiny bath, pathetic shower. And also when we arrived and drove down the long entranceway, we were met by a dead cat in the middle of the road and two very badly beaten up cars at the side of the road. Not a great first impression. Also there was very little information in the rooms themselves about dinner and breakfasts such as menus etc... On the plus side the breakfast is very good and the staff were very friendly

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Rachel Thanks for your review of Lamphey Court. I am sorry you was not satisfied with your room and if you made this known to reception or management we would try to endeavor to move you to a room more accommodating to your expectations? Regards to the "dead cat" there has been no dead cat on the lane or hotel grounds but may of been badger or fox? we are in the middle of countryside and we surrounded by lots of farm land and lots of wildlife. I believe the wrecked cars you saw which was left over from the country show that was on the Lamphey Parade ground in front of the hotel which was few days prior to your arrival so nothing to do with the Hotel. I am glad you enjoyed your breakfast and staff were friendly and hopefully we would welcome your return in the future. Regards Lee

"Favourite Hotel"

5
Peter H, Shrewsbury, United Kingdom 28/07/2018

Our second visit to the excellent Lamphey court, and hopefully many more visits to follow. Great location and the staff are very friendly and highly professional, nothing is too much trouble for them.

"Relaxing country hotel near the sea"

5
Roger B, Bristol, United Kingdom 28/07/2018

The hotel with spa and pool was in a lovely country location overlooking fields but close to Tenby. The rooms were clean and well fitted out and the restaurant was in a large conservatory. The choice and food was excellent and good value for lunch and dinner. The staff were professional and friendly and made the stay easy and had knowledge of the local area.

"Nice place but in need for some improvements"

3
User 25/07/2018

This hotel is certainly a good option, good location, decent spa, nice setting. However, these points need improvements: - beds are terrible -treatments at the spa are really over priced. With a couple of changes it could really become an excellent choice!

"Spa Day (Retreat Day)"

5
User 23/07/2018

Treatments, Service, Facilities and Food were outstanding! We had afternoon tea and it was perfectly indulgent portions. Arrive nice and early as this was worth doing as the Pool facilities are open to families later in the day, so we had our child free time in the middle of the day.

"brilliant evening for surprise 60th"

5
User 21/07/2018

what a beautiful location! we stayed at this hotel on 20th july for 1 night bed and breakfast.we were greeted by the receptionist who was extremely helpful and curtious.checkin was a breeze.Our room was great tea/coffee facilities and room service if we wanted. we ordered lunch ( which id already pre-ordered by email as im glutenfree). it was fantastic very tasty and Emma our waitress was lovely nothing was too much trouble. I also booked a facial in the lovely spa which was very relaxing. The evening was just as good, the food was superb (another glutenfree meal for me) compliments to the chef !! And then breakfast!! full English if you wanted and also yogurts,fruit smoked salmon and scrambled eggs - fabulous!! All in all a perfect stay and I would certainly recommend this hotel to anyone.

"Midsummers weekend break"

4
Nicola B, Bristol, United Kingdom 18/07/2018

I may have found my new favourite hotel. A prerequisite for me as a new swimmer is a pool and this one didn't disappointment, the water was cool and inviting and there was relaxing meditation music playing softly. The hotel has a nice ambience and is surrounded by countryside so you really feel away from it all. My room was at the back and had a view of a field and trees which was lovely. I was rather disconcerted that there were only nets in the bathroom, although the field looked deserted I noticed a greenhouse and woodpile in the far corner so somebody obviously had access to it. I have given the rating as four only because the mattress was way past it's sell by date and the chair in the room was so old I actually fell on the floor when I sat in it so didn't bother again! The other reason is that on the second night I ordered the fish option but asked if they could leave the mussels off. They still charged the full price for the meal and I felt £20 for a piece of salmon, samphire and potatoes was rather a lot. However the meal on the first night was lovely and plenty of it. The puddings were great and the restaurant staff very friendly and attentive. Breakfast choices were very good, I particularly liked the chopped melon and stewed fruit.the price is the same so you may as well take advantage of a cooked breakfast and again there is a very good choice. one word of warning if you go in July - there is an annual bike race and Marathon and roads in Tenby and Pembroke get closed off over the weekend. This scuppered my original plan and on the Saturday I got caught in amongst a load of cyclists for nearly an hour trying to get to Haverfordwest. The staff at the hotel were great and I am sure I will stay here again. It is a very good base for visiting places in the area

"Not quite the standard"

3
tracyhall242, Birmingham, United Kingdom 15/07/2018

After staying at many Best Western Hotels I had rather a high hope of this hotel delivering much more for the price than what it did. Although the room was adequate it was dirty and access was up some very steep steps. The alternative offered was less than favorable with rusting around the bath and a dirty shower curtain. No thanks! Also the heavy smell of cigarette smoke was over powering. The spa however was excellently. The cleanliness was 1st grade. Breakfast was a little disappointing as our table always had something missing from it, either no butter, no milk , no cups, every morning was the same. Also my partner has a dislike for butter and asked for his food not to be cooked in it. On one occasion at lunch no alternative was offered do we had to go to the local pub for lunch. Overall this was not a memorable holiday but it certainly has the potential to excel given the right direction. As I say we always stay at Best Western but this was not my favorite especially as the standards did not meet the cost. 5/10

"Spa day"

4
AliBabascrew, Wales 10/07/2018

Recently had a spa package with my daughter Tea time me time, have to say all in all a lovely experience, was a very hot day so spa was pretty quiet. We used all the faclities before having afternoon tea and going on to have a facial. We stayed in our gowns when we went over to have tea, you have to go outdoors over to the hotel, which was fine in this gorgeous weather but not sure about doing that in the middle of the winter. Robes were quite grubby but I guess they have a lot of use! We both had a facial by 2 different staff and on comparing had 2 different experiences! Really enjoyed our day overall good value for money and would do again .....

"Dated"

3
WalterTrump, Cardiff, United Kingdom 09/07/2018

Positives: Good breakfast, good location for Pembrokeshire walks & attractions. Excellent, quiet , secluded location. Health club pleasant, nice small pool, sauna, steam room jacuzzi, gym looked good, although I did not use. Staff very pleasant & helpful.Rooms were quiet & generally hotel was relaxing. Negatives: rooms very tired & dated, including bathrooms, shower poor. Air con non existent, beds rock hard. Very small room ( standard double) Bar prices very expensive. Food ( ate in bar) poor quality, very expensive. Bar area small & needs upgrade. This was a very busy weekend & the hotel apparently full.This was reflected in the price & did not give value for money. Would we stay again- doubtful. Would suit guests who like the old fashioned ' traditional feel 'hotel, but too outdated for us.

"Great venue very helpful staff but book early"

4
Tonythebedouin, Manama, Bahrain 09/07/2018

We arrived to find our room was double booked on a very busy summer's afternoon. Thanks to Christie the receptionist who made our stay memorable for her kindness we managed to get rooms. Surroundings are what to expect in a Manor House with gardens to match. Very handy for Pembroke and surrounding tourist routes.

"spa afternoon tea"

4
j201965, South Wales, United Kingdom 02/07/2018

Visited on the 1st July 2018 with four other friends. The afternoon tea and spa with treatment, well worth the money. Only downside the sauna was out of order not enough loungers, but i guess that's because a few groups in.The only other thing that let them down was the dressing gowns few stains, which was a shame. The facial i had was very relaxing. The afternoon tea was lovely plenty of variety and on request some of the girls only wanted plain sandwiches which didnt take very long, Overall great experience, would definitely recommend .

"A bit like Faulty Towers"

2
mpajp, Oxford, United Kingdom 28/06/2018

The hotel is tired and in need of a face lift. The dining room (Conservatory was the only one available during our visit) had an old fashioned 'fly trap' light in it that constantly buzzed to remind you of the death of another fly/insect (not really what you want throughout your evening meal). Whilst the waitresses were keen to please - the kitchen let them down. Starters were served at the same time as the main course, elements of the full breakfast were missing (hash browns) without explanation, we had to ask on several occasions for breakfast tea and coffee and in the evening, food was getting sent back left, right and centre. Drinks were muddled and the bar was less than welcoming. All in all, not really somewhere we'd go back to.

"Sadly Disappointing"

3
TheMissingLink66, Guernsey 25/06/2018

We stayed last week as we were attending a wedding nearby. The hotel is a beautiful (I am guessing) old house, but with that comes some problems in itself. The rooms were dark and tired. The bed was comfortable but the bathroom needed some tlc. The toilet seat was cracked and the pressure in the shower was no more than a dribble. The staff were lovely but this was an expensive couple of nights for not what I would call 4 star.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review and I will be addressing some of your points you have mentioned. We will hope to rectify these issues ASAP. Again thank you for taking a moment to give your feedback.

"Lovely visit to the spa! "

5
User 18/06/2018

This is my 3rd time visiting the spa at Lamphey Court and I absolutely love it. I went yesterday (17/06/18) with a friend and my sisters and we all booked in for the “tea time, me time” packages which included use of the facilities, a facial and afternoon tea. Changing areas were clean as was the poolside. I am 6 months pregnant so was unable to use the sauna and steam room but still had a wonderfully chilled out day relaxing beside the pool and in the jacuzzi! The facial was fantastic, I'd never had one before so it was an amazing experience! We then went over to the restaurant area for afternoon tea and just WOW. Scones were fresh and the sandwiches were to die for! All in all, a fantastic day out with my favourite girls, very relaxing environment and the scenery is just beautiful here too! Will definitely be back :D

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review, congratulations on your expecting child. I will be passing your positive comments to all staff involved. I hope to see you back at Lamphey Court for your 4th visit soon.

"West Wales Gem"

4
User 31/05/2018

First visit and won't be the last. Staff were fantastic and very helpful. Stayed in studio and although dated having the kitchen facility was great. Only negative was lack of vegetarian options on menu. Melanie following up on mislabelling of goats cheese and chorizo pasta as a vegetarian option.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review I am glad overall you had a positive stay with us. I have spoken with Chef regards lack of Vegetarian options and this has now been implemented in our New Dinner/Lunch Menu so thank you for the feedback. I will hope to welcome you back very shortly to Lamphey Court to sample some more of the vegetarian dishes.

"Morning coffee and brunch"

5
Aly W, Lamphey 29/05/2018

After a long break from visiting the court we were invited for coffee lunch with friends, how pleasantly surprised we all were at the new younger element of staff they were most welcoming and very helpful.We choose the lighter lunch of sandwiches cakes etc it was fab washed down with prosseco in the conservatory we shall be returning soon well done ladies x

"Great midweek break"

4
Nigel00, Llanelli, United Kingdom 28/05/2018

Visited for a two day midweek break in May 2018. Room was very good and very clean. Bed was extremely comfortable. Heated indoor pool, sauna and steam room were great. Staff were very attentive and helpful. Food in the restaurant is extremely nice and would recommend. Good location to explore south Pembrokeshire. So nice, we booked another two day break for later in the year.

"Afternoon tea"

4
aliceb02, Pembrokeshire, United Kingdom 26/05/2018

Bought an afternoon tea deal for 4. The afternoon tea was lovely. It consisted of scones with jam and cream, fruit cakes, brownies, trifle and other sweet treats. We had a glass of prosecco on arrival. The tea also consisted of coffee and tea. The food was great! The service was also very good and I would definitely recommend the afternoon tea. We hope to go back sometime for a meal.

"Cheeky getaway with wifey"

3
Adrian P, Stockport, United Kingdom 18/05/2018

My son gave us a 2 night stay for Xmas and we choose the Lamphey Court because of its spa, gym and swimming pool facilities The weather made it, the hotel itself looked like it was an ex Manor House beautiful surroundings and the staff couldn't have been more helpful. We stayed in one of the studio cottages in the grounds, it was quite spacious but I felt it needed some work , it looked a bit tired but the dining room and separate spa were both quite modern. We ate in the dining room the first night and were slightly disappointed, the food was tasty, the staff tried very hard to please and did but they needed help as service was slow. Overall good weekend away but don't eat there.

"Nice stay but accommodation dated."

3
Samantha22Lichfield, Sutton Coldfield, United Kingdom 29/04/2018

Great location and grounds lovely. First impressions of the main hotel very nice indeed. Reception area traditional and cosy. We had a warm welcome and staff were friendly and helpful. Bar menu good and breakfast plentiful and tasty. Leisure centre really nice and a great way to relax after our long journey. Family room in the coach house very very dated and a little grubby. Carpet worn, stains on the wall, ripped wall paper and the entrance very dated and bleak. Bed most uncomfortable and furniture old and worn. However we did have a nice stay and would stay here again on our next visit but will stay in the main hotel.

"Beautifully located in the countryside but......"

2
Lorraine S, Gold Coast, Australia 28/04/2018

This beautiful looking hotel was once a residence but had been converted into a hotel some time ago. Next to hotel was the spa/pool where I had to pay 25 English pounds for a very basic manicure. We developed upset stomachs from our lunchtime sandwiches and we were not the only ones to do so. Our first dinner, the staff got the order incorrect for husband and when his right order arrived the food was under cooked because it had to be cooked in a hurry. The staff always seemed to be in a flap and they weren't even busy. I would hate to think what it would be like in high season.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Wow not sure where to start on this? I would like to ask if any of your points you mentioned in your review to any member of staff? You say you had upset stomachs from your sandwiches? How do you know this to be from sandwiches you had? who were the other guests to have upset sandwiches? We have no reports of any complaints regards this matter and find this extremely serious and this should be brought to our attention almost immediately so we are able to take relevant procedures. Errors do seem to happen during service so we can only apologise for these little mishaps. I am not sure staff are always in the flap quite a flippant remark. I would be curious to speak with you further to establish some of these facts as I have no records of you staying here in recent weeks? Please contact me direct on manager@lampheycourt.co.uk Thank you for your time giving us a review and I hope to be in touch very soon. Kind regards Lee Williams

"Not up to TripAdvisors deals."

3
LINDA G, Newbury, United Kingdom 28/04/2018

The advertisement showing Lamphey Court was not a good one as far as our bedroom was concerned. It was very tired looking and needed some updating. The staff were helpful and cheerful. Evening menu did not vary much but breakfast was very good.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Not sure what your Review Title means but I am sorry we not met your standards. I feel we do have an extensive Dinner Menu which is all freshly cooked to order and prepared by our kitchen team we also offer our Lounge/Bar Menu so we do have variety of options. Maybe if we could welcome you back in the future and convince you Lamphey Court is best Hotel in Pembroke. Yours Faithfully Lee Williams

"No complaints."

4
User 28/04/2018

I have only good thing to say about staying here. Staff were very friendly and very helpful, the room was great and the bed was fantastic. Food was awesome too. Beautiful scenery. Would highly recommend it ????????

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your brilliant review I hope we would be able welcome you back again the future and maybe get 5* Kind regards Lee Williams

"Beautiful scenery and wonderful food "

5
User 23/04/2018

We have visited the lamphey court on a few occasions as we only live 5 minutes away. We have always had a relaxed and welcoming visit! The afternoon tea is to die for and the lunches are great with good size portions. The spa is always clean and all facilities working well. I always have a back neck and shoulder massage and it is always firm and perfect. The staff are always friendly and happy. We will return shortly.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am so glad you enjoyed your Afternoon Tea and the scenery we would hope to see you in the near future? Kind regards Lee Williams

"Great countryside setting"

5
mxcal, Newport, United Kingdom 21/04/2018

We stayed on a two night break and had a room in the Manor House which retains a lot of historic character. Our room was quite large, nicely furnished with a very comfortable super king size bed. All the staff we encountered were friendly and helpful and particularly at the spa and fitness centre which we used and was well equipped, clean and a nice environment. This hotel has a great countryside setting, with the approach driveway providing an impressive sight on arrival. We really could not find fault with any aspect of our stay, a relaxing break away and Intend to return in future.

"Spa weekend "

5
User 17/04/2018

We spent the evening here on a Friday night. It was very quiet. We had used the spa and was due to go to a party but ended staying in the hotel - peaked early!! The staff were amazing The food fabulous The massage and spa facilities very relaxing I think for couple and a quiet weekend this is the place to go and I will be returning with my hubby

"Wonderful staff!"

5
User 17/04/2018

The staff at Lamphey Court Hotel are a joy. Nothing is too much trouble and we were made to feel welcome from start to finish. Thank you Katherine and the other lovely ladies in the restaurant and bar

"Staff great but 3 star at 4 star prices"

4
User 14/04/2018

The coach house family rooms are not 4 star, shabby bathrooms and furniture. Children can only swim at 8.30-10am and 5.30-7pm, both times when most young kids want to eat. But staff were great and general atmosphere really nice and relaxing. Setting is beautiful and well positioned to explore the amazing coastline.

"Excellent and Surprising"

4
JamesDubai, Dubai 11/04/2018

This is an excellent and surprising hotel - the SPA and pool is beautiful (unlike many UK hotels) and it is in a marvellous setting. The Food was varied, imaginative and a definite cut above what so many UK country house hotels provide . The beds were very comfy, the atmosphere just right and the staff very helpful. As a disabled guest, I felt very well looked after.

"A pleasant weekend @ Lamphey Court."

3
Racegoer2014, Oxford, United Kingdom 08/04/2018

Beautiful location, we stayed in a studio room, good size, temperature good, plenty of hot water, car parking outside of the room. Main hotel about 50 yards away. The staff without exception were all very pleasant and helpful, good vibe. Didn't find communicating with the hotel by 'phone or email easy but very glad we persevered.

"Nice hotel"

4
William R, Cardiff, Australia 06/04/2018

Room was lovely, a little tired but clean and tidy, the sofa was a little low, but the bed was comfy, I have stayed here before many times, the location is good and there is plenty of car parking spaces, the staff and manager are very polite and helpful. The quality of the meals in the restaurant are excellent, the breakfasts were nice but small portions. Will stay again.

"Hotel great, staff lovely, restaurant not brilliant"

4
LSH551, Cardiff, United Kingdom 04/04/2018

The room was ideal for my stay with my two daughters, comfortable and very clean. Staff were really friendly and helpful. We enjoyed the swimming pool and spa facilities. Great location, close to Tenby and lots of family attractions. The only downside was the availability of food at the restaurant for dinner, there was no Lamb, Sea bass, Mash potato, or cola. This left me with a choice of 4 main course meals, none of which were that appealing and my daughters were also struggling to choose from the children's menu. The following day we were advised there were no pancakes for breakfast! Great hotel, but eat somewhere else.

"A lovely place to go for a 2 night break!"

5
Jane A, Somerset, England 01/04/2018

We had a two night break, staying at Lamphey Court and can highly recommend it to others. The staff were so helpful and friendly and the rooms well equipped and clean. The Spa facilities were excellent and the treatments that we booked come highly recommended! The breakfast, evening meal and bar meal were all very well cooked, tasty and of a very high standard, although service was a little slow. We found out afterwards that the chef was training someone else up and advised that it might be nice to let people know this so that they realised why service was potentially slow! I would definitely return to this lovely hotel, which is ideally positioned for getting out and about in the local area and viewing the beautiful countryside. Thank you for such a lovely and much needed break!

"Mothers day spa package "

2
User 22/03/2018

Total disappointment.. I played £110 for a days relaxation spa break for my partner and her friend for mothers day which included use of the spa facilities, a 25min back neck and shoulder massage and a two course meal. Well what a joke.. They turned up, pool was absolutely freezing cold along with the Jacuzzi, After that disappointment they then headed over for their two course meal which consisted of: starters.. prawns, smoked salmon and tomato and coconut soup, fair enough that's not to bad but then onto the mains: Caesar salad. Carbonara (plain as chicken was charged as an extra), or sandwiches.. what sort of joke two course meal is that? Absolute shambles and will certainly never return again, next time I'll spend my money on a decent spa break like The Coran or The Saint Brides in Saundersfoot.

"Top two night stay"

5
alanfar, Brit due to visit Paris 21/03/2018

Really enjoyable break. Very welcoming and helpful staff, quiet well equipped room and excellent breakfast and evening meal. The hotel is situated in an inviting tranquil position which sets the tone as approached and it duly delivers. Recommend.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your lovely review and comments, we hope to welcome you back in the near future. Lee Williams

"Mr K Leatherbarrow"

5
User 20/03/2018

I have been visiting the hotel on and off for the last 8 months , I have always found my stay pleasant, the food excellent and topped off by the most professional staff, this is the first time back this year and i have to say it is even better, the staff are still as excellent as ever the hotel is just as pleasant and the food with its new menu and chef has got even better, i can not recommend this hotel enough bravo to all involved.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you Mr Leatherbarrow for lovely comment, we are so glad you continue to use us and we like to see familiar faces come back time after time. Lee Williams

"Lovely relaxing break "

4
User 18/03/2018

My partner and I had a night away for his birthday and wasn't disappointed. From the moment we arrived the staff were friendly and welcoming. The room was a little dated and a few items of furniture had seen better days but everything we needed was there. The spa facilities were excellent and we made good use of them. Dinner was also very good and again fantastic staff. Just wish we could have stayed longer. Thank you for a lovely and much needed break.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for you lovely review we appreciate you taking time to leave us a lovely little review.

"Relaxing stay with excellent leisure facilities"

5
User 17/03/2018

A thoroughly enjoyable stay at Lamphey Court Hotel.The decor was in keeping with the age and stature of the hotel and the beds were comfy. The leisure complex was fantastic and we made good use of the pool, steam room and sauna. A great base from which to explore the delights of Pembrokeshire and will probably return again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for taking time to leaving us lovely comments and review we hope to welcome you back in the future here at Lamphey Court Hotel. Lee Williams

"Few days break"

5
Patreesa O, Cardiff, United Kingdom 17/03/2018

Relaxing. Used spa. Staff in howl extremely Enjoyable and relaxing. Spa facilities excellent too. Rooms very clean and comfortable . All staff right through hotel so friendly and helpful. Would certainly return.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your Glowing Review and we appreciate all feed back, hope to see you again in the near future. Lee Williams

"Mother's Day weekend"

5
Ann K, Newcastle Emlyn, United Kingdom 13/03/2018

An absolute pleasure to stay in the hotel, my daughter and I could not find fault with anything in the whole weekend we were there. Staff, room, food cleanliness, everything was perfect.the price was good we will definitely be returning Thank you all.

"Fantastic, cant wait to come back!"

5
danielthomasjack, North Wales, United Kingdom 10/03/2018

I booked the break to take my mum away for mothers day, 2 nights dinner bed and breakfast. We arrived early on Friday afternoon and were greeted by a lovely friendly receptionist who couldn't do enough for us and we were able to check in early. the place is spottless, with such high ceilings you would expect cobwebs and dust...not here! The room was beautiful, high ceilings,large comfy sofa, arm chair, huge bed, flat screen tv etc etc, the services are excellent, Bottled water, tea coffee biscuits,cotton buds, shower caps etc. After a cuppa we went for a nosy, the lady working in the spa was so friendly and chatty making us feel so welcome, she gave us a tour around and went through some products.Later that evening my mum had the hot stone massage, as did I the following day with Demi I think her name was, and it was lovely. so relaxing and worked wonders on my problomatic back. Thankyou! Highly recommend. The bar and lounge area are stunning, lovely photos everywhere, very traditional. Evening meal, well, 5** the portion sizes were massive, beautiful soups, steaks etc. Could not fault the food or service, the man in the suit we encountered many a time over our stay and he was always very helpful and efficient-thanks. The chef clearly knows his stuff. Only downside I would say is quite a limited menu. 2nd nights meal, the dining area was very busy and the service was a lot slower, however food quality was still of the same high standard, I had the belly pork..delicious and mum opted for a childs meal as portions were so huge and even that was massive, and equally as delicious. Breakfast, Fab, Afternoon tea in the conservatory, lovely, just what we needed after a wet morning visiting Pembroke castle. Can not find any negatives about the place, apart from having to go home today! I will be booking up for me and my partner before we leave today Well done to all the staff for your hard work and such a pleasurable stay, cant wait to come back the end of the month!

"An historic hotel with modern facilities"

4
ronnyandlinda, Macclesfield, United Kingdom 10/03/2018

We had a lovely room which was ground floor and overlooked the gardens. The hotel is situated down a narrow lane and is situated next to the ruins of a Bishops Palace. The service and staff in the hotel was of a very high standard and were most obliging and very polite at all times, However our only dislike was that the evening menu was quite limited in range but nevertheless was prepared and served well.

"Wonderful Country House Hotel"

5
rbcatraveler, Califormia 10/03/2018

Enjoyed a one night stay while exploring Pembrokeshire. Family room in annex was perfect for four. Had a problem with one of the radiators, but staff responded quickly. Enjoyed use of the leisure facilities. Rainy evening so enjoyed one of the board games available in the sitting room.

"Looks great from the approach and has a nice spa"

2
karen s, Hassocks, United Kingdom 03/03/2018

Decor is dated but includes some history. Often have to wait at the bar or reception. We have to stay here quite a bit as there are few hotels in the area. The menu choice at dinner was very poor, nothing I liked in fact, so I went veggie. My colleagues steak was cold, we were too tired to send it back as it was 'busy. Had to wait an age. Will try the the other one next time.

"Old manor house,perfect location.Superb staff."

5
User 23/02/2018

The staff work so hard and are extremely helpful. The food is prepared to perfection and presented beautifully. The spa facilities are very enjoyable. The hotel is in stunning grounds and within a reasonable distance of everything InPembroke. If you are looking to stay at a nice hotel in Pembroke this is perfect. You are sleeping in a grand old manor house, super king size comfy bed. Idyllic location where the owls hoot you to sleep at night.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your lovely review and glad you liked our old house and your appreciation for hard work the staff put into Lamphey Court. I hope to welcome you back very soon!

"A very good getaway break"

4
Smiler271287, Maidstone, United Kingdom 21/02/2018

The appearance of this place is fantastic, the staff are all very friendly and very helpful. The hotel itself is clean and the decor comes across a bit dated but I think it suit the hotel very well. The bedroom was nice and clean and well presented, the spa was very relaxing and definitely a huge highlight for this place, I would come back just to relax again! The only downside was in the evening, after a really good meal (1 steak and 1 cod ) we sat in the bar but it was lacking atmosphere! A bit of music would of been perfect just help unwind and for the social aspect of it. All in all a very good place!

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for taking time to give us your review and we appreciate all feedback good or bad and your comments have been noted and we hope to look in creating better atmosphere for our guests in the Bar as that is what lacking. Thanks Again and hopefully see you again real soon.

"Spa facilities and lunch"

4
Neeltjeera, Utrecht, The Netherlands 20/02/2018

We bought a deal on travelzoo including spa entrance, an hour massage treatment and a 2 course lunch for 2 persons. The hotel and the spa a beautifully situated on a slope. Spa facilities are small (1 whirlpool, 1 steam room, 1 sauna and a pool with lounge chairs around the pool) but well kept and clean, as were the changing areas. The only but I have concerning the spa facilities is the enormous amount of chlorine the apparently use. I couldn't be in the whirlpool for longer than 10 minutes and even by the side of the pool my eyes got irritated. In the afternoon, a lady was helped by one the beauticians as her eyes were completely red and irritated as well. Lunch was lovely but you had to go to the restaurant in another building (you could choose to change from your bathrobe into normal clothes or you could go in your bathrobe, either way, not the most comfortable). Staff was very friendly and the massage treatments were relaxing. This travelzoo deal was good value for money (£80-ish for everything).

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your review, and giving us the feedback, I will get my maintenance guy to look at the chlorine levels as we care for our guests experiences also especially there health and safety as this doesn't seem a normal occurrence. I hope we will be able to see you again in not distant future.

"A remarkably underwhelming 4* Hotel with a cruel twist"

2
Dennis F, Dusseldorf, Germany 19/02/2018

The obvious things first - the Best Western Lamphey Court is located in a beautiful corner of south western Wales just outside a small village only a short drive away from Pembroke and Tenby. The area boasts beautiful scenery, beaches, castles and countless attractions. Pretty much the perfect holiday destination within the UK for a quick or longer getaway. The hotel itself is a heritage listed manor house just outside Lamphey village. A beautiful 19th century building, just a great sight once you drive through the historic gate. There's a well kept garden around it and what I can really recommend are the Spa and Gym facilities. They must've been recently renovated and are definitely worthy of the 4* billing. A pretty decent swimming pool, a sauna, a Turkish bath and a jacuzzi, as well as a properly equipped gym. I've seen 5* hotels with worse spa & gym facilities than this one. However that was just about it in terms of the positives. The main building should definitely undergo a renovation. It apparently has not really been well maintained and having spider webs in the corners of the breakfast room are not actually a badge of honour for the cleaning staff. The continental breakfast itself was a joke. Cereal, toast, not even cheese or ham. The full Welsh was 13 pounds and contained a rash of bacon you'd have to find with a microscope on your plate. The family room we occupied in one of the adjacent buildings was pretty good in terms of the layout. But several broken tiles in the bathroom, a loose lid on the toilet, stains around all the tabs and in the bathtub, as well as countless other minor issues you should not have to deal with when staying at a 4* hotel in the UK, left an overall remarkably underwhelming impression. But what will leave a lasting memory of this trip: The hotel staff called the police on us. Why on earth you might ask, well. We did go as a family, my dad and uncle, both in their late 40s early 50s, my 11 year old cousin (who is my uncle's daughter who was on the trip as well) as well as my 30 year old self. We had checked in on the Sunday evening after the Wales-Scotland 6 Nations game in Cardiff, where we just came from (that was actually the main reason for our trip). I was still sporting my Wales jersey and I did briefly mention that we came from Cardiff, where we had been for the rugby. As the rest of my family (we're from Germany) barely speaks any English, I did most of the talking during check-in. Anyway everything went as you'd expect. I did enquire about dinner options and specifically about a family friendly option. To our surprise though, when we came back from dinner Police was waiting for us at our room door (the door on the adjacent buildings leads straight onto the parking lot, kinda like in a US motel). I was pretty sure that there was a mistake when they specifically wanted to speak to us. In my entire life I never had to deal with the police. Well that was about to change. The receptionist had flagged us to the police as potential pedophiles. Well, basically because we as three men were taking along my uncle's daughter, my dad's niece and my cousin. I did not believe what it was hearing. We had to explain ourselves, or well, rather I had to explain everything and then translate it, because the others did not speak proper English. We were asked about our sleeping arrangements, had to call the mother's daughter in front of them, which is not great thing to do while my uncle and her are still in divorce proceedings. We had to show proof of our onwards travel arrangements. It was crazy to say the least. As the questioning went on the police increasingly realised how dumb this entire thing was. However it was stressful enough to properly frighten the hell out of my eleven year old cousin. She is very shy to begin with and this trip was meant to get her mind off the stressful divorce she just has to deal with. After a while they basically aborted the whole questioning, apologised but also squarely put the blame on the hotel. If someone makes grave accusations like that, they would have to look into it. Well the whole thing sure made for an awkward conversation the morning after. But to all of our surprise the very lady that has checked us in and accused us of being pedophiles wasn't apologetic at all. She did say sorry, but just to add „we had no choice given your unusual travel arrangements“. My outrage must've clearly come across, but that was basically brushed off. Well there's the ferry to Ireland 30 miles from here - you could've been human traffickers is one of the other justifications. My subsequent question of why human trackers of pedophiles would book a fortnight in advance via hotels.com and stay for four days after having gone to a Six Nations match was left unanswered. Also why we'd enquire about family friendly restaurants on arrival and why she managed to come up with such a grave accusation without having had even a slight bit of a conversation. As I did not want to make it even more awkward I basically emphasised once more how outrageous we found the entire situation, especially not getting more than half-hearted apology and the ludicrous justifications, I basically left it at that and went. There were too many bystanders and for us basically just being accused of being a pedophile, or abusing my cousin, left me absolutely embarrassed and fuming. Anyway - neither the hotel nor any of the staff made any effort to make it up to us. When checking out all we got was a frosty goodbye. I was frankly appalled and sincerely hope they learn from this.

"Pembrokeshire "

3
User 16/02/2018

Lovely location. Staff very helpful and friendly. Food delicious and a wide selection on the menu. Shame about the decor though. very old fashioned and tired. Place needs a bit of a face lift! Great for a short stay.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your feedback, I am generally quite positive than I would normally be with 3 star reviews as it seems on the whole you enjoyed yourself for the exception of the decor which isn't to everyone's taste. But we do have some newly refurbished Stable block bedrooms which might be more to your liking for your next stay with us maybe?

"Amazing stay"

5
Mike P, Birmingham, England, United Kingdom 11/02/2018

Stay here was amazing.. stayed and watched England vs Wales bar staff were great special applause to front of house (lady in the Wales rugby too) Dinner - steak cooked to perfection and the pepper corn sauce was superb Breakfast - great breakfast was not disappointed Room - clean and tidy requested more towels and got them within minutes Internet/Wi-Fi was decent speed Will definitely stay here again thank you for an amazing night Mike and Sarah from welshpool

"Very good but not quite perfection"

4
CleethorpesGtfcfan, cleethorpes 11/02/2018

Charming staff very attractive building quite pricey for dbb but evening food excellent.loses one star for two reasons.soundproofing is poor were woken by rowdy party coming in at 3 am.also after evening meal breakfast was disappointing.plates were cold and continentL selection disappointing no bread other than toasting bread or croissants and no rolls. Would stay here again however

"Lovely relaxing time"

5
User 11/02/2018

My sister-in-law and I stayed here for the night to catch up and escape the norm! We had a lovely time - the spa facilities were great; the dinner was delicious; the staff were lovely. Altogether a great time had by both of us.

"A lovely break in a tranquil country setting"

4
lovetrav_9, Old Colwyn, United Kingdom 08/02/2018

The interesting hotel write-up informed us that the Lamphey Court hotel is a converted country mansion built in 1823 and is a prime example of Nash architecture. It is set in 12 acres of lovely Pembrokeshire countryside and was at one time the home of the Squire of Lamphey. The hotel has a 14 metre swimming pool, herbal sauna, aromatic steam room, fitness suite, all well–kept and very clean. They also have a sun-terrace & tennis courts. We were afforded a lovely welcome at reception on our arrival and were given an upgraded room which was well equipped and really warm. It was also quiet and relaxing with no traffic noise. As we had enjoyed lunch en-route we decided not to have dinner, but the hotel brought us lovely hot ciabatta beef and pork sandwiches to our room together with individual pots of hot gravy for dipping. It was our first experience of “gravy-dipping” sandwiches, but they were delicious! All the staff members we encountered in reception, the restaurant, lounge bar and the pool complex were very friendly, helpful and cheerful. As a result of having very healthy appetites, we were slightly disappointed with the portion size of the full Welsh breakfasts but the food was very tasty and there was obvious quality in the ingredients. In conclusion, we wish to assure any reader that the breakfast experience certainly did not mar the experience of a most enjoyable stay as we had a lovely time and therefore have no hesitation in recommending the Lamphey Court to anyone wanting a quiet relaxing break in a lovely countryside setting.

"Excellent for exploring this delightful part of the Principality"

5
Kevin530915, Mold, United Kingdom 04/02/2018

Pleasant staff, comfortable room and spa facilities. Food was very good. Will definitely return. Easy to walk into village and explore the Bishops Castle. Idea for Tenby, Pembrokeshire and the coastal path.

"Excellent - we'll be back!"

5
Gareth B, Pontypridd, United Kingdom 03/02/2018

I stayed here for 3 nights with my wife and we both thoroughly enjoyed ourselves. It's a a lovely hotel with friendly staff and great facilities - I used the fitness room. The breakfast was good and we also ate in the hotel restaurant on all 3 nights and all the meals were excellent. We're already talking about going back later this year.

"Relaxing weekend break"

5
chrisbmorgan100, Evesham, United Kingdom 01/02/2018

Went to Pembrokeshire for a weekend break with my husband. Unfortunately weather not the best but had a great time, there are plenty of places to visit and good costal walks. We stayed at Lamphey court hotel and would highly recommend it. Checking in was handled efficiently by a very pleasant helpful receptionist. We stayed in the main house our room was warm clean and well furnished with all the mod cons the bathroom was also spotless and well maintained. As the court is set Back off the main road down a long drive there was no disturbance from passing traffic and we had a good night's sleep in the Hypnos bed very comfortable. The restaurant menu choice was quite small but the meals we chose were delicious, well cooked and presented, served by helpful friendly staff. Breakfast part buffet service with a good selection of juices, cereal's fruit pastries and cooked again very good. Excellent facilities in the leisure complex with great helpful staff, we had massage treatments which was delivered by an experienced professional thearopist ?? Overall great place to stay great friendly helpful staff and good location, will definitely return, just hope the weather will be better next time

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your comments and feedback, we love to hear positive feedback as this spurs the team to carry on what they are doing! I hope to welcome you back to Lamphey Court in the not so distant future with open arms! Kind regards Lee Williams

"Brill place"

5
528jay1, Pembrokeshire, United Kingdom 29/01/2018

What a lovely place . Felt special from the time we went in . Thank you page you made it even better she is a bonus to the place . The views are amazing thank you again we will be back next time for longer x

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your lovely review and we love to hear all the positive feedback as this spurs me and my team. Kind regards Lee Williams

"Lovely hotel"

4
Kerry F, Warwickshire, United Kingdom 25/01/2018

My partner and I stayed here for your two year anniversary in January with our dog. We stayed in one of the coach house studios as oppose to the main hotel. The room was lovely and dog friendly and cleaned daily. The hotel staff were very friendly nothing was too much trouble. Food was beautiful. My partner said the steak was the best her had ever tasted!. Spa was great. although there was no appointments for a treatment at anytime over the weekend so if you want this make sure you book well in advance!. There is not much in Lamphey itself but there are some nice places to visit locally. All in all a great trip.

"Nice staff, great location, good spa area"

4
thesmartfamily2017, Portsmouth, United Kingdom 24/01/2018

We had an enjoyable long weekend at the Lamphrey Court, good breakfast and evening meal,, friendly and helpful staff: good pool, spa and fitness area. We stayed in the main hotel area, and had a pleasant room on the first floor in east wing. The ruraL location was great, with the Bishops Palace right next door, a monument dating back to Norman times that was free to wander around at this time of year.The town of Pembroke was quite close by car, as was Tenby. Highlights were, the staff, the meal on the final night, the spa area, the other guests, and the rural location. Some minor disappointments, spa treatments largely all booked when we arrived so worth trying to book in advance, a temporary loss of hot water first thing in the morning, at 7.30 some of the menu options would be no longer available. Generally, good value, and we would definitely go back.

"very relaxing"

4
hisnameisjed, Brecon, United Kingdom 22/01/2018

We stayed here on Sunday 21st January. A Beautiful hotel in beautiful surroundings. Lovely warm welcome from Chrissie on reception. The inside of the hotel lives up to it's promising entrance and is elegant and luxurious. Very nice room although the bed could have been a bit bigger. The Spa was fantastic and the lady who greeted us there was really helpful and friendly. Our evening meal is what stopped me from rating this hotel as excellent. The menu was very limited (although reasonably priced) and some things on the menu were not available which was disappointing when there was already not much choice. We had the beef and sat waiting for the vegetables to arrive, I was just about to ask when I realised they were already on the plate! Three small pieces of parsnip and a carrot were a poor excuse for a serving of vegetables. Having said that the rest of the food was in generous portions and the beef was delicious and the staff were very friendly.

"Weekend Treat"

5
Marios1983, Cardiff, United Kingdom 22/01/2018

Great hotel, really friendly staff amazing food. Swimming Pool excellent. Beautiful scenery. Lovely comfy hotel, great for a relaxing break. Near to beautiful Tenby and Pembrokeshire area. Would highly recommend.

"Relaxing night away."

5
User 20/01/2018

Beautiful surroundings with excellent facilities, welcoming staff and lovely food. Just right for a relaxing night away. Enjoyed using the spa and will be back again soon for some downtime. Definately recommend this place.

"Exceptional hotel in all respects."

5
Chris C C, Clevedon, United Kingdom 15/01/2018

From the moment we arrived and were greeted by Chrissie in such a genuinely friendly manner we knew we would enjoy our stay and we were right. All the staff, both in the hotel and the Spa were extremely friendly and helpful and are a massive asset to what is already a very well-appointed hotel that pretty much ticks all the boxes. The room was spotless, nicely decorated and had everything we needed and we had a very good nights sleep followed by a very high quality breakfast. The Spa is excellent and the lounge and bar areas very comfortable and ideal for relaxing as there are a very selection of newspapers, magazines and games, a nice touch.

"Birthday"

5
Lillielilliemay, Ross-on-Wye, United Kingdom 15/01/2018

My husband booked the trip as a surprise for my birthday and I could not have been more impressed. We were greeted by Chrissy on reception with a warm and welcoming smile and she could not have been more helpful or friendly, which continued throughout the stay. The room was spacious and immaculately clean and the bed was huge. The bathroom was also spacious and contained everything you could possible need or want, including a wide variety of toiletries. We visited the spa soon after arrival and I was really impressed with the cleanliness and layout. The girls in the spa were also incredibly friendly and nothing was too much trouble. Although we didn't manage to find the time for a treatment, from what I saw I'm sure that would have been amazing too. When we arrived back at the bar Simon greeted us in a warm and friendly way and his drink knowledge was excellent. He was more than happy to advise and to recommend and pink gin with lemonade is now a new favourite of mine! I am quite a fussy eater and have a chilli allergy so was apprehensive of what the menu would hold for me but Simon reassured me that if there was nothing on the menu then they would try and find me something that I could and would eat, which was also reiterated by the extremely talented chef,Izzy, when we met her. I genuinely had no reason to be apprehensive tho as the menu catered for everyone and there was a good choice. On the 1st night I had mushroom tortellini which was outstanding and my husband had lamb, which he has rarely eaten for 20 years, but was thoroughly impressed with. Sunday night we both had roast beef - which again was outstanding - Izzy really is an amazing chef and I don't think there is anything she can't cook! For pud we shared an Eton mess - which was truly sensational and we took the advice of the incredibly hospitable Paige and also shared a cheese board with the cheese of her recommendation- which I'm just off to find in a supermarket now on the way home! Breakfast was a good traditional welsh cooked breakfast (other options also available!) but also comprised of a host of self serve cereals, pastries, fruits etc. All of which were freshly prepared and looked delicious. We honestly could not have asked for anymore from a hotel, everyone was so friendly and worked so well as a team and it just seemed to run smoothly. All of the staff put you at ease and could not have been nicer. I'm sorry that I can not remember everyone's names to mention them personally, but every single person that we met and had dealings with was amazing and made our weekend away even more special. Without hesitation we will be back and will be regular visitors. I would 100% recommend this hotel to everyone. X

"Girly Weekend Away"

5
User 14/01/2018

My friend and I stayed here for two nights from 5th - 7th January 2018. We wanted a relaxing spa weekend before returning to work after the Christmas break and Lamphey Court Hotel and Spa did not disappoint. As soon as we turned onto the drive up to the hotel we were amazed by just how beautiful the hotel is. The staff were very welcoming and the check in process was completed very quickly. We were given our room keys and informed that we would be staying in the court house. When I first booked the room I realised that I had booked one of the studios situated in the court house. I then went on to upgrade the booking to a standard double room. I informed the staff of this and showed them the email confirming the upgrade. They immediately appologised and explained that their system must not have received information about the change. They went on to change our room and even upgraded us to a superior double room as a good will gesture. The room was absolutely beautiful and very clean throughout. The bed was huge and probably the comfiest I've ever slept in. During our stay we spent time in the spa, had lunch in the restaurant and had (many) drinks in the bar. Staff catered to our every need...bringing coffee us outside, providing an ice bucket for the room and helping to set up the wi fi. The spa facilities were of a very high standard. The steam room was a highlight. I've always associated steam rooms with an unpleasant smell...not this one! It was actually really nice. We were also surprised to hear that we were able to use the spa facilities after check out on our last day; which was a lovely surprise. Although we thoroughly enjoyed our time in the spa, we feel our experience could have been improved had we been supplied with robes and slippers; this was something only guests who had bought day packages are provided with. Our weekend away was everything we had hoped for and more. The hotel is in an excellent location which enabled us to visit both Tenby and Pembroke during our short stay. Guests staying with children will have plenty of options to keep them entertained. We were devastated when we had to leave and there is no doubt that we would visit again. Just after we checked out, I realised that I had lost one of my ear rings somewhere in the room. I asked at reception if they would be able to send it to me if, on the very slim chance, they happened to find it... Two days later my ear ring arrived in the post!

"Anniversary "

2
User 14/01/2018

Arrived at the Hotel with an warm welcome Food in the Restaurant was lovely and well worth the money ... Cleanliness of the hotel could be so much cleaner attention to detail needed. Breakfast food was freezing brought out small quantity to feed everyone so you were constantly waiting on items so time you had everything food was cold . Plus restaurant floor wasn't cleaned from night before serving Single way to Tenby in taxi is £25.00.

"Steven Niblett "

4
User 11/01/2018

This is a good place to get around the coast from the hotel service is great food is great we stayed in hotel on 1st floor the rooms were ok the bed in rooms 7 was a three quarter so not that great but the spare was great pool a bit cold but on a couples break if you see a deal you should book it.

"Nice trip away"

4
Katzcali, St Clears, United Kingdom 08/01/2018

We enjoyed our stay here very much. The staff are very welcoming and looked after us well. We had a lovely afternoon in the pool/spa and were upgraded to a suite which was a welcome surprise. The spa was immaculate and the staff very helpful. I had an excellent treatment. The only drawbacks were that the menu was very limited in variety/choice - although the food was excellent quality and cooked really well. It would have been nice to have had a few more dishes to choose from. The restaurant service was very professional. The bar prices were expensive though. Cleanliness wasn't great in the room - it was generally clean but lacked attention to detail - cobwebs on the walls and ceiling and there was grime around the taps and bathroom fittings. It's a shame these minor details let the hotel down as it's a beautiful place to stay with a relaxing ambience and very attentive and friendly staff. We would definitely return for another stay though.

"A couple of points"

4
User 03/01/2018

Hotel was lovely, extremely welcoming staff at the reception, couldn't offer us more help if they tried. Got to the room and lacked a bin in the bathroom but this was rectified the following morning without being asked. Second night someone occupied the room above us and the floor boards are so noisy we could hear every step they took. we put this down to being heavy footed but we could also tell when the cleaner was in because you could hear the Hoover being moved across the floor. If you can request a room and are able bodied, I would recommend asking for an upper floor room. Spa, grounds and all other aspects are extremely lovely

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your comments, yes the building has it quirks as would expect from Grade 2 listed building like this but it part of charm and we try to make sure disturbance for our guests are minimal. I am glad you enjoyed your stay all in all and maybe if you do venture back this way we will ensure to put you in one of our 1st floor rooms.

"Quiet Retreat "

5
User 26/12/2017

A lovely get away from the City the Staff are super friendly and helpful. The outside rooms are large and very comfortable. We made use of the spa which is quite basic but well maintained and a a nice addition to the stay. The restaurant was definitely the gem in the crown the food was to a very high standard

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your review of Lamphey Court, I am pleased you enjoyed your stay and making use of facilities we have to offer. I will look forward to welcoming you back to Lamphey Court in the not so distant future.

"Friendly"

4
Car0landGary, Gloucester, England, United Kingdom 21/12/2017

Visited this hotel for one night only, arriving late and tired all the staff were lovely. So friendly and helpful, I can't fault them. Room was clean and had everything I needed. Menu was a little over priced and food was ok. Would stay here again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thanks for your review, we love to hear all comments bad or good it all helps but glad generally you had lovely stay and hope to welcome you back to Lamphey Court in the near future.

"Hidden Gem!"

5
Chillikick26, Stourbridge, United Kingdom 18/12/2017

A lovely Georgian hotel..right next to the Cadw site of a Bishops Palace.. it's in a quite spot in the countryside approx 8miles from the gorgeous old seaside town of Tenby with its old harbour..also plenty of restaurants and shops..however we ate at the hotel restaurant which was very good..with a decent wine list and bar to relax in after we had eaten...our room was very clean and warm..the hotel suited us perfectly as we prefer the older hotels for their lovely public rooms comfy settees and here they have a beautiful staircase.. Christmas decorations were in progress .. staff all friendly and attentive

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your Lovely review and glad you enjoyed the ambiance of Lamphey Court and look forward to welcoming you back soon.

"Very friendly and helpful"

5
User 10/12/2017

Second time we've visited this hotel and we just went to relax after a very hectic November and before the final run up to Christmas. Yet again the staff were all excellent and nothing was too much trouble for any of them. The only downside to this hotel is that there is no lift. The full Welsh breakfast every morning set us up for the day but there are also plenty of choices from fruit, yogurt, toast, cereal, porridge, pastries to kippers, etc. We ate in the restaurant each evening and found a varied selection to suit all tastes at a reasonable price. The pool is not huge but as there was only one other person there when we were it wasn't a problem. There are plenty of loungers if you need a rest after swimming and also a jacuzzi, herbal steam room and sauna. Everything was very clean including the changing areas. Towels are provided and there is even a roll of plastic bags to take your wet swimwear back to your room. Don't forget to take a pound coin (returnable) for the locker! We had a very relaxing time and will almost certainly return next year.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for you feedback and I am glad you had a enjoyable stay. We look forward to welcoming you back very soon. Lee Williams

"Mid week get away. "

4
User 06/12/2017

The grounds are beautiful and there is a lovely cadw site right next door. The building is very grand inside and out. The reception greeting was good. The lady who wasn't normally on reception manger quite well. The room was a good size. Very clean except for the lift outside the bathroom which had a few cobwebs on it. The room was a bit cold. ( expect it. It's a old Georgian building!) however the heating was on ready for us. Though we did ask for a heater and they brought one straight away. Food was quite expensive but was very nice and nothing was too much trouble. We stayed on a spa package. The massage wasn't great.... the facilities are good. However you have to exit the main building and go across it's not far but when raining and very cold. Does ruin the mood a bit after relaxing.... breakfast was a good standard. Overall a nice place.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Zoe Thanks for taking time to give us your feedback, it a major help for us in receiving this information to help improve our guests experience. We have lots little quirks to building, which you would expect from a listed building like Lamphey Court and it very hard to keep warm specially on the coldest of nights but we do supply extra heaters to help tackle this. We endeavor to keep improving on our experience in Spa and other departments, we be introducing a new menu for the new year which should suit all budgets. I am glad overall you had a enjoyable stay with us. Look forward to welcoming you back to Lamphey Court in not so distant future. Lee Williams

"Beautiful surroundings, old bedrooms."

2
Ana Maria S, Lisbon, Portugal 03/12/2017

The surrounding are beautiful and the breakfast (the cooked version) very good. However it's very old fashion and the bathroom require urgent upgrade. Stay at the apartments in the outside building and they had a terrible smell and were very noisy (there was a couple with a dog starting next to my room). Not the best mattress and the carpet requires deep clean.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Ana Maria Thank you for your review, all feedback is essential for us whether good or bad to make changes and rectify issues to better our customers experience. The bedroom decor is suited to the ambiance and history of Lamphey Court, though it seems to be personal opinion what is "old fashion". We are in the motion of a refurbishment project upgrading the bedrooms with more neutral and modern decor. I am not sure what the smell would be as this is first I have heard about it, and no one else has complained as yet. I will Investigate this as priority and Mattresses and New Carpets are planned also with refurbishment. I hope this explains some of your points and maybe we could convince you to return to Lamphey Court in the future. Sincere apologies Lee Williams

"Business stay"

4
Shaun M, Hull, England, United Kingdom 01/12/2017

My self and a colleague were booked into this hotel by our company,at fairly short notice, I'd just like to praise the staff for their service especially the young lady on reception ...... I'd recommend the venue to anyone

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for kind words and appreciation, I will pass this on to the staff particularly Reception. We look forward to welcoming you back very soon to Lamphey Court.

"Time away"

4
User 10/11/2017

Spent a few days here recently. Nice building with lovely views. Inside the rooms were seeminly unchanged. Breakfast was excellent with really helpful staff. Dinner not so good food was nicely cooked but not good value. In fact we went elsewhere for the rest of the stay. We don't mind paying for excellent food in fact we ate at a local restaurant spending much more. The hotel has no real concessions for disabilities and when quizzed the fact that it was a grade 1 listed building was quoted to me. Despite the fact that some extra buildings were converted into rooms.

26tonyl, Owner at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you so much for your comments & we were delighted to learn that you enjoyed your stay We will certainly look into your comments regarding dinnerit is our aim to provide good value & so take your comment seriously Kind regards Tony Lain Owner

"'Half term mini break'"

4
goak2017, Woodbridge, United Kingdom 31/10/2017

We stayed at the hotel for four nights, two rooms, one inside the main building and one studio room a short distance away. The studio room was pretty good apart from mould on the tile grout of the shower area and mould behind the curtains on the walls. Other than that, clean and very warm. All of the staff were extremely polite and helpful and the location is ideal for Tenby and the beaches. The dining experience is not the greatest ! limited menu which is a problem over four nights, very expensive for a family of four at £75 - £100 a night for dinner. It would be nice to have the option of bar snacks/lighter meals in the evening, however, we will be returning in the future as the swimming pool and spa make up for the shortcomings.

"Half term break "

3
828zj, London, United Kingdom 27/10/2017

We stayed for 2 nights in a family room . Externally the hotel is beautiful, it's just a little tired inside . However the staff are wonderful & it's very clean. Noisy heating system in the studios could do with looking at

"Peaceful Business Trip"

5
User 25/10/2017

We stayed at the hotel for a business trip and we were in one of the bigger rooms across the parking lot. They were very roomy but it did smell a bit musty when we first arrived, but opening the windows fixed it. We did get a few bugs, but you're out in the countryside, bugs are to be expected. This place is so incredibly peaceful! I loved it! and the sheep were just icing on the cake, so cute. And the grounds were so beautiful and green, it felt like a movie. It was really nice to wake up to the sound of sheep in the morning. The staff is very helpful, friendly and polite. The Welsh breakfast is delicious and filling. They also have excellent coffee. The hotel itself is a bit out in the middle of nowhere, but it is a short walk from a train station and you can ride it to Pembroke, Tenby, and other surrounding areas. The hotel restaurants has good food as well but the portions were a bit small so you might need to order an appetizer as well as an entree (the lamb burger however is gigantic and tasty). It was a fantastic place to experience Wales!

"Lovely two night break"

4
Kevin M, Bridgnorth, United Kingdom 21/10/2017

We booked our two night break through Secret Escapes. Two nights b&b with dinner on one of the nights and use of the spa facilities all for £79 per night (good value in anyone's books). The spa facilities were excellent, however the member of staff on the reception in the spa was not very helpful and lacked knowledge. We asked for a price list of treatments available, but she looked at us as if we had asked a trick question and proceeded in vain to look for the relevant information. She told us that she could not find a price list, but would ring our room with the information later (much later obviously because we're still waiting having checked out a week ago)? We may have spent money on treatments given opportunity so it's a missed chance for the hotel to make extra money and reflects badly on the overall experience. The room was good and quite comfortable, with tea making facilities, so no complaints with the accommodation. The food was really nice, both breakfast and the evening meal. The food was well cooked and service was also good, all in a nice ambience. The hotel itself looks really grand as you drive up and is in a great position for visiting local attractions such as Pembroke (just a couple of miles) and Freshwater East beach. Overall a very good hotel and no real complaints apart from the apathy and lack of customer service in the spa.

"Awesome"

5
User 19/10/2017

Booked this hotel for my husbands birthday, he wanted to go to broad haven south beach , his favourite beach. From the minute we walked in until we left all the staff were friendly , cheerful, and helpful, the room was lovely and clean. We were on a 3 night half board , 1st evening at dinner we looked at the menu and thought wow very expensive but changed our minds , the quality of all the food is superb, presentation and service is 1st class. The chef's there are definitely 4 star. Fish, meat, salad, desert all cooked and prepared to perfection.£25 allowance towards dinner is ok, my only criticism is if you go over the £25 it's added to your bill( rightly so) but if you go under it isn't deducted . Spa is lovely so clean and staff there also friendly and helpful. If you need to a break go here you will leave happy and refreshed.al the staff are amazing but Emma was a breath of fresh air .

"Enjoyable stay"

4
daveyteasdale, Exeter, United Kingdom 18/10/2017

Stayed for 2 nights. Friendly helpful staff. Good leisure, pool and spa facilities. Lovely old traditional building, maybe in need of a bit of refurbishment. Didn't use restaurant for evening meal, but breakfast was good. Good location for visiting Tenby

"Hotel review Not restaurant!!! "

5
swanseafamily_11, Swansea, United Kingdom 17/10/2017

The hotel was lovely. I stayed with family as part of my mother's 70th birthday. We had a dog and so stayed in the coach house which was roomy, lots of character & excellent value. The grounds were stunning and the hotel had lots of character. We thoroughly enjoyed the spa facilities and Lamphey Palace was a delightful surprise. I would defiantly stay again.... £100 for 4 of us and a dog is cheaper than a caravan. I have given the hotel 5 stars but this is not a reflection on the restaurant, personally I would eat elsewhere. It was far from awful but pricey and I am assuming staff were new as although lovely 3 out of the 6 orders were wrong!

"This hotel does not warrant 4 star status ."

2
wynne450, Swansea County, United Kingdom 10/10/2017

We stayed at this hotel for two nights last month with our granddaughter, we booked a family room, we arrived checked in told our room was outside in the first block we had 15 steps to the room no assistance offered with our luggage !! The room was clean and comfortable however we reported the light not working in the small hallway leading to the room we were unable to find the keyhole as it was so dark this was not rectified !! We requested a late coffee I in the main hotel bar only to find it was from a vending machine !!! Better coffee in McDonald's. You have to walk outside to access the spa/ pool area but facility is very good. The hotel is not disable friendly there are no lifts available ? Staff don't seem to have clear direction from management total lack of basic hospitality towards customers , it gives the impression the service provided is operated on a low budget. We decided not to eat at the reastraunt used a local village pub called lamphey hall had a great meal there they told us the hotel we were staying at is their best customer because most customers come and use their reastraunt !!!!

"Pretty good."

4
Cardiff2, Cardiff, United Kingdom 07/10/2017

We have stayed in this hotel a few times over the years and went back for a midweek break. The building is impressive: a 200 year old Palladian style mansion in a lovely rural setting. This time we stayed in the coach house. It was very spacious and comfortable, with a huge bed and a nice, modern bathroom. Dinner was reasonably priced and fine. Staff members were very welcoming and friendly. We'll almost certainly come again soon.

"Fabulous!"

5
intothewestTotnes, Totnes 07/10/2017

We booked a special deal stay. The room was lovely (although the bed wasn't huge). Having had a long trip we made full use of excellent the Spa facilities both in the evening and the next day after checkout (no charge). The staff in the hotel and the Spa were exceptionally friendly and helpful and breakfast was lovely. The cost was little more than a standard B & B and represented outstanding value. Highly recommended!

"A lovely building, sadly disappointing"

3
colin n, Newport, United Kingdom 07/10/2017

We were located in the coach house. We had 2 rooms there. Clean bathroom, comfortable bed with spotless bedding. This applied to both rooms. Good well stocked coffee/tea tray in room. The downside being 1. An overpowering smell of damp in both rooms. 2. A used milk container had been left under the tv and the area had not been cleaned when the room had been. For the cost of the two nights this was unacceptable. We had to walk from the stable area to the main house for meals which was difficult with my mother who is 95. The weather was grim which wasn't the fault of anyone but maybe umbrellas could be provided in the rooms? My sister was given a suite in an outbuilding, which although nice was also smelling of damp. She had to obtain access by going up a flight of stone stairs outside. Although we didn't use it, the pool looked lovely and their are beauty treatments available. We had an allowance of £25 per head for the evening meal, the starters were approx £6, mains £17/ £25 desserts £6. The staff in the restaurant were pleasant and the receptionist was lovely. The Lamphey burger was outstanding. The room is pleasant. Breakfast was OK. Cereals, toast, fruit. Cooked. Staff in breakfast room friendly. We expected more from this hotel, Best Western needs to look into the damp and maybe a covered walkway for those In the outbuildings. Warners have done this at Cricket St Thomas.

"Poor experience in the spa"

2
Countrygal47, Bath, United Kingdom 02/10/2017

I booked and pre paid for a facial a few hours before my appointment. Despite Elemis display material very evident in the spa (and online) I was told Elemis treatments were no longer available. I was half heartedly greeted on arrival and taken to my appointment 5 minutes late. The therapist did not introduce herself, no headband or towel was put round my hairline and cleansing cloths were from the hot water tap rather than a steam cabinet. They were not wrung out properly which resulted in water trickling down my neck. The facial technique was 'amateur' to put it politely and quite honestly I couldn't get out of the building fast enough. I would think that Elemis have withdrawn their association for obvious reasons. All in all an extremely disappointing experience.

"Enjoyable 3 Night Break"

4
User 01/10/2017

We have stayed at this hotel for the past three years, and each time have enjoyed the break. It is in such a lovely setting, the spa is a wonderful bonus and we found the staff very friendly and accommodating. No doubt, we will be back again in the future! :-)

"Lovely hotel "

4
shaqe, Wales 01/10/2017

Came here for an overnight spa break with a close friend. The front of house reception staff are very attentive and polite. The hotel is grand and clean, we were also very lucky to have a free upgrade. We were able to check in early, this was also an added bonus so we dropped off our bags and headed for the spa. The spa was lovely however the member of staff working on the desk there was very flat & disinterested in her role. We were aware that as part of our break we were to have robes and slippers however she didn't give us any and just have us towels and proceeded to stack towels into piles. We had to ask for the robes and slippers, it seemed like a bit of hassle for her as there was only one pack of slippers there so she had to get more. Inside the spa was lovely, lovely jacuzzi, pool, steam room etc. Myself and friend had treatments, I had a back and shoulder massage and my friend had a facial, my friend enjoyed her facial and had a really friendly member of staff doing it for her who I also spoke to however my back massage was ok but nothing special. The staff in the restaurant are very friendly and the food was pretty good. Small portions but tasted fine. Nice place, welcoming and comfortable and good value for what we had.

"Very good stay"

4
AdmiralBoop66, Vale of Glamorgan, United Kingdom 30/09/2017

Lovely but slightly remote, in a good way location. Plenty of parking. Large room with very comfortable bed and pretty much everything you could need on hand i.e. Shower gel, shampoo, tissues, soap, cotton buds, iron & ironing board, hairdryer, tea coffee, water & biscuits. Cosy bar. Lovely spa, jacuzzi & pool (towels available from spa reception). Breakfast, lots of choice cold & hot. If I was being picky, things to note, floors pretty creaky / noisy. It's an old building but this could be repaired. Wine in bar, delicious but would have expected it to be chilled better at a 4* hotel. Cooked breakfast, lovely but no beans and a little small for a mans portion. Overall delighted. Had a lovely stay. Would recommend and will return.

"Nice location"

4
ACH0464, Coventry, United Kingdom 28/09/2017

Stayed here for 2 nights B&B as part of a red letter day gift. Room was adequate and clean although could do with a bit of refurbishment. Pool area was very nice with a reasonable sized swimming pool. The hotel itself stands in a nice quiet country location. The one negative if you are not staying B&B is that you would be disappointed if you spent £12.95 on the breakfast.

"Loverly"

5
User 25/09/2017

Great place, amazing location, nice staff can't knock the cleanliness sparkling bath room only thing I can say is the food is expensive and the shower was really small I had to kneel but I am 6ft so defiantly not for tall people but that could just be o e room really lovely place though

"VERY disappointing "

2
jax4576, Gloucestershire, United Kingdom 25/09/2017

I don't know where to start..my husband booked a night at the hotel through red letter days as we found the hotel online and it looked absolutely beautiful and luxurious. Well how misleading is their website?! We arrived after a 3 and a half car journey frim Gloucester and thought how picturesque the hotel and grounds looked. We walked through the huge grand entrance and booked straight in with no problem..we were then given our room key and directed OUT of the main hotel building BACK outside and into one of their "studio" out buildings. On entrance to the room i felt as though i had just walked into a very outdated pontins chalet, the room did not look or smell particularly pleasant..i was very taken aback and VERY disappointed. After such a long journey we were expecting to arrive at a little bit of luxury, we were very wrong. The small 2 seater sofa in the room was that low that due to back problems once i had sat down i couldn't get back up my husband had to actually pull me up off the sofa, the other seating option were 2 wicker conservatory chairs. There was a small very outdated and not very clean looking kitchen area, a tv, an old dated cabinet, then into the bedroom a very small double bed, old fashioned built in wardrobe and a bathroom. Nothing remotely luxurious in this room. We went out and had a little drive around and a visit to tenby. Then we had an evening meal out and came back to the hotel around 8.15pm. My husband said he had been thinking about the room whilst we were out and wasn't impressed so said he was going to speak to reception. We were told that the rooms in the main hotel building were fully booked but did move us to a family room again in one of the out buildings. Again i was unimpressed but was too tired to do anything about it and also thought we would probably be wasting our time. The whole place is very old fashioned, in bad repair and really in need of cleaners that actually clean because i felt as though i was frightened to touch anything as nothing looked clean at all. In particular the bathroom. The lamphey court hotels website is VERY misleading...if you are going to advertise large luxurious rooms online and then put people in out buildings you really need to make that clear. Even the photographs taken of the hotel and grounds are taken in such a way that NONE of the out buildings are in the them. We paid £100 for one night here and NO luxury was included in that price. I have stayed in premier inn that felt more luxurious and cleaner than this 4* hotel. I really don't think it warrants 4* at all.

"Disappointed"

1
Rhiannon W, Carmarthen, United Kingdom 22/09/2017

So, I normally wouldn't rate a place as low as this, but in this case, it's justified. My boyfriend organised for us both to go here as part of my birthday and booked for 2 massages (one after the other at 3 and 3.30). After some delays, we arrived late for one of these appointments (but warned in advance) and were aware that we couldn't re-schedule to a later appointment. I asked my boyfriend to ring in advance to make sure that access to the spa was included in the price of the spa treatment - and the hotel confirmed that it was. We arrived and were told the opposite, spa access was not included in the price until you spent a minimum of £50 per person (we could however pay an extra amount to just have 2 hours of access), bear in mind we had travelled around an hour to get here, to then be told something else. This is the first time I've come across a minimum spend to have spa access, and the spa manager didn't seem to care that we had been told otherwise by the hotel, or it was my birthday, or the fact we'd travelled a fair way and was not very helpful either. So we just left, will not be returning

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Hi Rhiannon, Please may I apologise for this misunderstanding. When you book a treatment in the spa if the treatment is under £50.00 you do pay an additional charge to use the facilities that the spa has to offer. I have looked into this matter and it appears that you must have been given the wrong information by our new hotel receptionist and I apologise most sincerely for this error. It goes without saying that this was our error and we should have waived the additional charge and I am so sorry to hear that this did not happen. As a gesture of goodwill, if you would contact us we shall be pleased to offer you each a free treatment and access to the facilities on the day of your choice as long as we have availability. Please just give the name that you booked the treatments under. Yours sincerely, Hotel Manager

"Great Spa Hotel"

5
Robert S, Wymondham, United Kingdom 21/09/2017

Stayed as part of walking the coast path, spa was perfect for tired legs (also stays open until 8pm which is good) Lovely surroundings, good room and good evening meal. Good car parking immediately adjacent to hotel entrance. Would stay again.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear guest, Thank you for your very kind comments. I am so pleased that you enjoyed all the facilities that we have to offer.

"A birthday treat"

5
dorinda p, Neath,South wales 14/09/2017

We stayed in the coach house,it was clean and spacious needs a little updating but it was comfortable. The staff were brilliant,a warm welcome and all friendly and helpful,nothing was too much trouble. It is in a special setting and the grounds are beautiful. We did not use the Spa facilities but the options were there for us. The afternoon teas looked scrumptious also. A good choice for breakfast and nicely presented. All in All a very pleasant stay and leaving wanting to return. Thank you to All the Great staff .

"Great value in a beautiful location"

5
JohnWN2014, Hampton, United Kingdom 13/09/2017

This is a lovely hotel, set in a secluded spot close to the tiny village of Lamphey. There is a swimming pool, with jacuzzi, and a spa. The hotel restaurant is pleasant, though nothing too grand. Most impressive during out stay was the attentiveness of the staff. They really went out of their way to be helpful, and really added something extra to our visit. Overall, we had a great time here, and hope to be back soon.

"Amazing"

5
Gwen W, Coventry, England, United Kingdom 10/09/2017

We have just returned this week after 4 days at Lamphey Court Hotel, we have a wonderful time, the staff Catherine, Chrissie, Melanie and Simon couldn't have been more helpful, We Used the spa for treatments , I had Demi doing a massage one day and Rachel doing a facial the following day , it was so relaxing, will go back again. the room was lovely , it was a very good size and the bed was very big and comfortable, the breakfast was good plenty of choice.

"Christmas at Lamphey Court hotel"

4
User 10/09/2017

We spent Christmas 2016 at the Best Western Lamphey Court hotel. Our room was spacious and comfortable; the food especially Christmas lunch was exceptional. The hotel has a spa and swimming pool and we enjoyed several spa treatments and daily swims. A most enjoyable and memorable stay.

"House Hunting-Pembroke"

4
Tobiaus, BC 07/09/2017

This is a rural medium sized country hotel situated on the edge of Lamphey Village, about 3miles from the Castle Town of Pembroke. Booked a one night stay but extended to two. Set in lovely grounds, but be wary of the driveway. On arrival you think there are two entrances, an entry and a exit,(one-way system) mainly because they are very narrow, the width of a 4 x 4, but it is two-way. Reception was handled very well, but remember this is an old historic building with narrow hallways. Bedroom was as one would expect with tea makings, biscuits and two bottles of water. The grouting / filler two inches up the side of the bath tiles were impregnated with mildew (Black). Someone had regrouted the seal around the bath but had not done the tiles. This is a common problem with enclosed bathrooms. The only way to deal with it is grub it out, bleach it and regrout once a year, or as and when. The old Sash windows have a common problem, you pull it up and gravity pulls it back down, because the cords have weakened. I noticed when I was out in the lovely gardens that several guests were using their ingenuity to hold them up. (Buckets and books). We diverse. The swimming pool is a bit on the cool side unless you are from Finland. No lolling about, you have to exercise and swim. Had one evening meal which was very good. There is an excellent choice of breakfast. I opted for the healthy cooked one minus the Hash. I said it was healthy. And it came on a hot plate. That's a must. I would visit again.

"Mini break"

5
mabaker1954, Luton, United Kingdom 07/09/2017

Wow what a lovely hotel. It is a lovely setting shame about the rain. Stayed in the coach house which was lovely more like a suite. All staff members that we dealt with were polite and helpful and a credit to the hotel. Restaurant although a bit prices couldn't fault the food at all .

"Wonderful location, ageing bedroom"

4
Linden25, Brighton 03/09/2017

Handy for the ferry, very pleasant spa, wonderful peaceful location, heritage site on the doorstep. The restaurant staff and reception were very well trained. Those who cleaned were not. We found stuff under the bed (which moved very easily) and the toilet seat was adrift. So was one of the pictures that you would have thought would be very obvious to anyone going in to clean. So only just a 4.

"Unpleasant massage / spa experience "

1
User 02/09/2017

Thorough disappointing and unpleasant massage experience with a side order of appalling customer service from the young man on the spa reception. I was running 5 mins late for my massage but was told it wasn't a problem. The girl massaging me was unfriendly, walked in on me getting undressed exposing me to anyone in the corridor (I would have laughed this off if the massage was nice!) then gave me a half hearted rub down that couldn't have lasted longer than 15 mins. I mentioned my experience to one member of staff who went off to discuss with the lady who massaged me and never came back. I then complained to the guy on reception he informed me he would "check the CCTV" which seemed an odd response to a customer complaint. I waited a while. It was obvious he wasn't going to do anything then so I left my number. He didn't look me in the eye and was incredibly dismissive and rude. The one saving grace was the manager, Lisa, who was not in work that day but called the next day and apologised for my experience and acknowledged and addressed the issues I raised.

"Excellent stay wish we were still there!"

5
Hesketheating, Chelmsford, United Kingdom 02/09/2017

Wow! Can't fault this hotel for its location, setting, ambiance and best of all staff! This hotel is a stunning grade 2 listed building with its grand staircase, plush seating areas. Everyone we met loved this hotel. The food was delicious and more than adequate in portion size. We had two rooms for our family and there was not a problem with heating as it was not on as in other comments. Windows can be opened from the top down no problem as well. This is a listed building and decorated accordingly so with lush sofas, curtains and so if you prefer modern characterless buildings try some where like a premier inn! It was so relaxing. the gym, pool, sauna, steam room, jacuzzi and treatments were spot on. Our thanks to all the staff who couldn't do enough to make our stay so fabulous just wished we lived closer!

"Relaxing Spa experience"

3
MandY565, Devon, United Kingdom 31/08/2017

We booked a Revive Spa Package at the end of our camping holiday in Wales - use of the Spa facilities, massage and lunch. Initially the pool was very busy with families and children, not the relaxing start to the day we had hoped for, but it did quieten down when the children left so we enjoyed a swim. The other facilities were fine and the massage was perfect. I used the loungers and hoped to have a read of the many magazines around the pool area, but most were very old and looked like they had been left by previous Spa users. A few more newer magazines would be good. Lunch was lovely, although the menu was limited and only one vegetarian option available.

"Beautiful Building but Staff Training Required"

3
User 31/08/2017

Stayed here for 3 nights over August bank holiday as a group of 10. The buildings, grounds and location are faultless. We had booked 5 double rooms in the courtyard area but the variation between the rooms were incredible. I stayed in room 241 which had a double bed, two singles and sofas whilst others in our party had only a double bed in a small room. Rooms were outdated, had the heating on full blast and wifi did not reach most rooms, but appart from that we had no complaints as the rooms were clean, very comfortable and had plenty of appliances, drinks, towels etc. The rooms would not be suitable for disabled customers due to the steps leading up to some rooms and the large steps within other rooms to access the bathroom. We had arrived mid afternoon, the recepitonist was very pleasant and informative. We asked for the menu for afternoon tea only to be told they were only serving sandwiches and no scones or cakes as they were frozen. We had booked a table in the restraunt for an evening meal to celebrate Grandfather's 80th birthday. The main meals were very tasty but were lacking presentation. We were told to share menus as there weren't enough for one each, yet we were the only ones in the restraunt at the time. We were served by a manageress who took our orders. She had told one of our party to not have a starter with her chosen main meal; she was probably trying to be helpful but we were on holiday to enjoy and not watch our diet! We had also asked to swap the apple fritter which came with the gammon for an egg. This did not seem to go down well as she explained that she would have to ask the chef about this, and as she walked away to ask, she announed to the young waitresses that she was "about to get shouted at by the chef." We did not go back to the restraunt. The bar and lounge areas were comfortable and clean. There were a variety of alcoholic beverages however they had ran out of lemonade and on numerous occasions we were told that our chosen soft drinks would be warm as they had not refilled the fridge, which the warm bottles stood next to. They had also ran out of clean glasses and some shorts were served in wine glasses. Just a heads-up too, they do not take cash at the bar after 10pm- you will have to book it down to your room. Breakfast was very tasty. Plenty of fruit, cereals, pastries and drinks. A menu of cooked breakfasts was also available. However service (being seated, taking orders, clearing tables, bringing food) was slow. We waited half an hour for our cooked breakfast, the table next to us had left before theirs had arrived and the table opposite recieved their cooked breakfasts 10 minutes after arriving. The staff at breakfast were clearly hard-working but there was no order there. We didn't use the spa or gym however, we spent a few enjoyable hours in the pool which was very clean and not too cold. A week before arriving we had phoned and left a voice message with the spa to book some treatments but had no reply. Whilst there, we explained this to the recepitonists who said that the reason they had not replied was that all their treatment slots were fully booked. However, the gentleman behind us in the que was given a treatment slot there and then! Comfortable bedrooms, clean swimming pool and beautiful setting. Wouldn't go back there due to the poor service we recieved. We expected more considering the price we paid.

"Excellent hotel"

5
Andy P, Zoetermeer, The Netherlands 29/08/2017

We have just spent the last two weeks at the hotel. We have been spoilt. The staff have been fantastic and have done their utmost to make our stay happy. It all began with the check-in. I can't remember being so welcomed at a reception desk. Well done Crissy. The room was clean, and all you need was available. Dinner and breakfast were great. The chefs made sure that everything that came out of the kitchen was delicious. Most days there was a new special, so that you had a varied menu. From the standard menu I can strongly recommend the “Lamburger”. To make things even better, the spa had a nice pool, Jacuzzi, sauna, and a great gym. There are all sorts of treatments available. We both enjoyed the massages.

"Should be much better"

3
Finn06, South Wales 20/08/2017

Superior room (£165) very disappointing. Discovered bathroom radiator on in the middle of the night - no way of turning it off in August. Impossible to open sash window so hot and stuffy. Bathroom (especially the bath) not very luxurious. Worst of all was noise from room above. Occupants not particularly noisy but could hear every footstep all night. At one point expected to see plaster floating from the ceiling... they woke up at six am and therefore so did we! No lie in Breakfast minimalist and low quality (cheap pastries/pink sausages/awful Coffee).

"Unimpressed!"

2
eldrx, Newport, United Kingdom 18/08/2017

I paid £145 for a double room for one night, which I think is fairly expensive anyway. So I had great expectations. This did include the use of the spa/gym. I must say the pool area was very clean and I enjoyed a few hours of relaxation. We went to the restaurant in the evening, which was reasonably priced. The staff were friendly and helpful. I had the salmon which was delightful, followed by the lamb burger which was so big and good quality. We ordered dessert to go and one of the waitresses carried it to the room for us. Would definitely return to the restaurant as the food was good. There were three different members of staff at the front desk during my stay and all of them were really nice and friendly. Breakfast was average. The pastries were delicious! However there was a limited choice of hot breakfasts and small portions. The disappointing part of the evening was the room. It was tired and basic, the decor was outdated. For that price, I expect something a lot better than a bedroom similarly decorated to one in an elderly person's house. The bath was basic and unappealing, no luxury at all, I've got a better one in my own house. The room was absolutely boiling, the heating was blasting, it was hot outside and we couldn't figure out how to turn it off all night, which resulted in an uncomfortable night for us. The view outside the window/door was disgraceful, almost like being in prison. It was awful to pay £145 and be really disappointed. Appalling value for money, in fact I feel as if I've been robbed. Such a shame as the building itself looks very grand from the outside but the inside does not match this at all.

"NEVER EVER GO HERE!"

1
hbennet19, Guildford, United Kingdom 18/08/2017

if you want to hear girls arguing behind the reception area of the spa then this is the place for you. the manager, think her name was Lisa was rude, abrupt, ignorant and not at all friendly. after seeing good things, i mentioned it to some girlfriends and we all decided it would be lovely to get away for the weekend. we were staying near by so thought it would be a great opportunity. well i felt absolutely disgusted by the way that this whole place is set up. the hotel was great, katherine and the girl with her were lovely, super funny and down to earth. Alisha in the restaurant was extremely helpful as well. the spa is letting this place down so much, the manager sat on reception all day and didn't move, i reported to her a few times regarding the slipiness of pool side and she said she would be there to sort it out, well she never came let's say that. changing rooms stank and you can tell this place is never cleaned regularly.

Lamphey C, Public Relations Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Hayley, Thank you so much for taking the time to review your visit to the spa. The manager and staff of the spa would like to join me in wishing your sister in law every future success in her new job, far removed from her life in our busy spa. It is also so reassuring when a member of staff leaves on such amicable terms. Assuring you of our careful attention to your requirements

"Over priced and over rated!"

3
MM1984MM, Knottingley, United Kingdom 16/08/2017

Nice hotel but very tired in places. Breakfast is not worth £12.95 as there is not much to choose from. The first night we stopped the hotel had a power cut so had to go off premises to get food. The following day the lights didn't work in my room. When I checked out there was no offer of a reduced rate or even waiving the breakfast fee as a gesture of good will for the inconvenience of the electrical problems.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Guest, Pleas may I apologise for you having cause to complain concerning your recent visit to the Lamphey Court Hotel. Please be so good as to email the hotel in person stating your name and address together with when you stayed in order that this matter can be resolved. Assuring you or our careful attention to your requirements.

"Great Food, Not So Great Spa"

2
User 15/08/2017

My mum bought me a Bespoke Spa Day package, and I visited with my partner, who I also purchased a package for as a treat after he had been away with the army. The gym was great, the food was mega, but we were disappointed with the rest of our experience. The floor in the pool area was really dirty, and looked like it hadn't been cleaned in a while. There was also a huge used plaster on the floor next to the jacuzzi. I absolutely hate having to complain, but I went and mentioned it to the guy on reception. He said he would pass my comments on, but what I was really hoping was for somebody to come and give the pool area a quick clean. Nobody turned up, and the plaster stayed there for the entire length of our stay. When we got out of the jacuzzi, we both noticed a really unpleasant mouldy smell, which made us question how clean the jacuzzi water was. Unfortunately, this whole experience was really off-putting, and we spent more time sat on the loungers, instead of making use of the facilities. This was a shame, because if clean, I'm sure it's a lovely spa. In fact, we spent two hours in the spa and then just ended up sitting outside with coffee instead. My partners robe had dark stains on it as well. Not really a massive issue, but on top of everything else, not great. I was then told a few hours in to the day, that the meal i had earlier picked for lunch, they had run out of. Which is no biggy, but again, a bit disappointing. The guy on reception explained to my partner that he had taken my comments onboard, but the spa was short staffed, so no body was available to sort it out. I can appreciate sometimes there are staffing issues, but I think I counted 6 people (including ourselves) using the spa while we were there, so not exactly rushed off their feet. The staff were all really polite and friendly, but it was just a shame there didn't seem to be a sense of pace or urgency to put things right. Overall, I definitely wouldn't recommend the spa to any or my friends or family. It was such a disappointment.

"Well placed for an enjoyable stay in Pembrokeshire"

4
lingle2015, Heathfield, United Kingdom 11/08/2017

Fairly large hotel in nice grounds, although didn't explore that much as rather wet when we were there! The rooms were spacious, clean and comfortable. We arrived quite late in the afternoon and our room wasn't ready. However, we were given complimentary coffee and somewhere comfortable to sit and drink while we waited. We had booked a special offer which included 1 evenings dinner, which I would say was good but not exceptional. We very much enjoyed our stay although I would say it is a bit on the expensive side if we had paid full price. There are numerous high quality B and B's in the area and many pubs in Pembroke doing excellent food they are competing with. It is a very good base for exploring Pembrokeshire.

"Romantic Honeymoon Weekend Stay"

5
CatherineJaneWeaver, Abergavenny, United Kingdom 08/08/2017

This was our third visit to this lovely hotel but the first as husband and wife. We arrived at the hotel to find we had been put into a beautiful suite in the Coach House with superb views over the countryside. Our eldest son had arranged for a bottle of bubbly to be waiting for us that was a lovely surprise - complete with a lovely card from the hotel themselves. We were also given a bottle of bubbly with dinner that evening by the lovely assistant manager when he heard that we were at the hotel on our "Mini-moon". We could not fault the staff at the hotel who from receptionist to waiting staff were friendly, professional and quick. We felt incredibly well looked after. All three rooms we have stayed in over the last 18 months since discovering this gem have been well presented, clean and well equipped. The spa is also clean and tidy with lovely facilities to help you relax and unwind. I had a back massage treatment this time which was amazing and once again given by a very professional young lady. The food at the hotel is absolutely fantastic. Breakfast sets you up well for the day with a wide choice of cereals, fruit, yoghurt and juices to start whilst your cooked breakfast is prepared to your liking. Coffee and tea is refilled frequently and there is no hurry for you to finish. We also had an evening meal at the hotel both nights of our stay. The food again was absolutely gorgeous. Beautifully cooked and presented and very generous portions. This coupled with the excellent service made our stay complete. We would recommend this lovely hotel to families and couples alike. They are working hard to make improvements where needed so we can only imagine that the next time we stay we will be equally happy.

"State pet friendly , but not really"

3
Pete13061953, Bristol, United Kingdom 06/08/2017

We have just spent 3 nights at this espeablishment , and whereas they state pet friendly , it isn't really , yes our small cocker spaniel is allowed BUT,not in the bar or lounge area , I can understand that not into the restaurant , but we were restricted and told not in the bar or longe area, Also we stayed in the studio , which are fine if you and your partner are on the small side , as the bed is only a 3/4 bed not much more than about 4ft wide and certainly only 6ft long, and being 6.2inche stall found I had to untuck the sheets to allow my feet to over hang , also the width is very very narrow ,I can see why the bedrooms are very small which is sad because the studios have a kitchen which is really bigger than needed plus a living room , I would suggest that the achitect cooked up in the lay out of the studious , a space could very easy be designed to increase the bedroom size to allow a full sized bed to be provided , taking the space from the over sized kitchen . This is not a negative report on the hotel at all hopefully can be seen as constructive critism , as the location and staff are all fine , just the beds are really not much use unless your both rather small persons , and your not taking a dog with you

"Wonderful hotel"

5
Richard O, Riyadh, Saudi Arabia 05/08/2017

This is a wonderful hotel in a grade 2 listed country mansion. The hotel suites are comfortable and spacious with excellent service from the friendly staff. Evening meals and breakfast are good. The spa is very good even if the pool is a little cold but the sauna, stream and jacuzzi can only be used by over 14 year olds so visiting with young children means you cannot all enjoy the facilities together

"Issue with staff"

2
User 03/08/2017

I stayed not too long ago in this hotel, I must say that there weren't too many issues with my experience there. But there was one issue that I can't simply stay quiet with. Some staff there seem to be abusive toward others.... I met a really nice girl, Becky I think her name was, who served me and gave me a really good customer experience, but another one came over and started, to put it politely, to "tell her off" and it almost seemed like bullying. I asked her if they do that often to her and she said yes. Seems such a shame as she also told me that she's leaving and she also said the managers/supervisors don't seem to care when she tells them about it! My workplace certainly wouldn't tolerate bullying and would sack anyone on the spot. I'd hate to work there that's for sure. I think the managers need to wake up and see what's going on between their staff members, as some are really nice and are only trying to do their jobs, whilst others are constantly hounding them for no particular reason, other than they aren't doing their jobs how they want them to do it. Overall though, good experience, but I'm pushing 2 stars because of the appalling attitude with some staff members.

"Lamphey Court Spa"

5
User 02/08/2017

I really enjoyed my spa experience. I really recommend a treatment with Demi. It was fantastic and really relaxing. The Indian head massage was a wonderful new experience. The steam room and pool were lovely too. The staff in the spa were very helpful and professional.

"Comfortable and Welcoming"

4
Dominis, Cyprus 02/08/2017

Stayed here while exploring Pembrokeshire over a spring weekend. We stayed in a room in the annex to the hotel, the room was huge with king size bed, massive bathroom places to sit and a good size TV. We had a meal the evening we arrived which was very good, though the menu was a little limited for some. The breakfast was good and plenty of it. We used the swimming pool, which is not that large and the spa pool which was a little cool compared to other I use, but it was all very clean and well-maintained.

"Crew without a captain."

3
dylanstuart2016, Usk, United Kingdom 02/08/2017

My wife and I stayed at the Lamphy Court for a night and booked into the restaurant. We arrived in the bar adjoining the restaurant at the allotted time expecting the usual greeting enquiring whether we were eating and whether we would like a pre dinner drink while we looked at the menu. There was no one there but after five minutes the bar server rushed in and proceeded to prepare drinks for the restaurant before rushing out again without making eye contact of saying anything to us. After 10 minutes we wandered into the restaurant area to be met again with an absence of staff. There was no meet and greet and the person in charge seemed to be solely focussed on taking orders for the guests already seated. Eventually a jolly manager turned up who after an explanation ticked our name off the booking list and having given us menus and served us drinks told us someone would be over shortly to take our order. After a further lengthy wait he eventually took our order himself. No one seemed to be in control,. The bar server and the main order server in the restaurant were clearly rushed, there didn't seem to be any attempt to manage the timing that diners were booked in and the manager did not seem able to spot the problems and act; it was a shambles. This was early summer season so not particularly busy so I hope lessons were learned or the summer rush will bring chaos. On a more positive note the reception staff were friendly and helpful despite the computers failing and having to manually total the bill at checkout. Over all perhaps managers at all levels need to be reminded that management is not simply a label but requires occasional looking at the service being delivered to identify any glitches.

Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Sir Please may we apologise for you having cause to complain concerning the standard of service you experienced that evening. As you say every ship needs a captain and on that particular evening I was at the helm driving the ship as we discussed at the time. It was a very busy evening and we did our utmost to accommodate all our guests even though on that particular day very few guests had made prior dinner reservations and we were extremely busy. We do hope that it did not spoil your enjoyments of your evening.

"Awful hotel, waste of money."

1
User 02/08/2017

I booked this night away for my partners birthday treat. The location and the building is spectacular which makes everything that followed such a shame. We were in Suite 203 which has a glorious view of the car park from every window. The Suite is not dissimilar to my long dead great aunties house. The heating was on full blast (July 31st) we turned the central heating down and went for dinner, when we returned it sounded as though someone was attempting to drill through the walls, their whole central heating system in this part of the hotel is defunct as I overheard the receptionist advising our neighbours to use the spa facilities should they need a shower! We asked reception to turn the heating off which they did but it came back on at 3am which resulted in my partner sleeping on the lounge floor as he was too hot, I was then woken at 5am with more pipes screaming. Then as we had managed to get back to sleep the carpark noises started! As this is meant to be a health and wellness centre I was extremely surprised to find the menu lacked any real health conscious options, my salad was very disappointing, and despite asking for no dressing it was smothered. My partners chicken was about the standard of a Tesco ready meal. Despite being sold as having Free internet so we could skype our children there is none. As we were checking out a gentleman was at the desk trying to sort out his bill, they appeared to have overcharged him due to a dispute with their dinner allowances, the receptionist was taking £100 off his bill, so please check your bills before you pay!!

"Spa facilities"

4
jmgale, Cardiff, United Kingdom 26/07/2017

The Spa facilities at Lamphey have been a haven of peace and quiet for me however this has all changed and not for the better. Children have previously been welcome in the pool for part of the day but for some unfathomable reason the hours have now been extended and encompass 9.30am - 6.30pm. If you're hoping for a relaxing massage in a calm and peaceful surroundings I'm afraid this is not the place to go. If you don't mind being splashed, kicked and unable to hear yourself think then go ahead and book. I have cancelled my membership for August and hope that the management will review the situation before more members also boycott these lovely facilities.

"Beautiful building with friendly staff & a stunning setting"

4
User 24/07/2017

I booked last minute for an overnight stay with dinner, bed & breakfast, just solo but secured a deal staying in a double room in the coach house. The building is stunning as you approach, in lovely grounds. The room itself was spacious but as others had reviewed the beds were twins pushed together with no double mattress on top, even if the bases had been two separate beds it would have been nice to have at least have a double mattress on top so that the join wasn't felt. The room was clean but there were a few stray hairs in the bathroom that weren't mine and the wardrobe had mouldy damp patches which smelt & meant that in bed I could smell that damp smell too. The shower was quite pathetic but the little bathroom luxuries left were a nice touch. The pool is only 14m so i didn't swim in it as it was full of families enjoying when i was there so i made use of the steam room, sauna, the cold pool to cool off my legs and then a few rounds in the jacuzzi. These were all much appreciated after a long day walking and then a quick gym session in what was a surprisingly well stocked gym for both cardio and weights. The bar area was small & quite dark, but there were tables outside if you wanted to sit and it was a pleasant evening. The conservatory for dinner was bright & the staff were very friendly and attentive. The food was lovely & I was stuffed but had to make use of the £25 value for the dinner meal. The drinks were very expensive though, £7 for a bottle of 330ml bottle of peroni! Breakfast was a different matter, in a different room with no sittings pre-booked as dinner had been. This left it feeling very chaotic and rushed and it took an age for a member of staff to ask for my order. I made toast, in a machine that took an age, but then there was no butter on my table, so by the time i had asked for this and received it my cooked breakfast arrived. The buffet area was needing replenishing when i arrived and it took a few different customers to ask for certain things to be gotten. The breakfast experience and food quality was definitely not up to the standard that had been set from the dinner the night before. The hotel it well sited for exploring the tourist attractions locally and i would happily stay here again as the spa facilities made it a little luxury night away to recharge my batteries, i just might go for breakfast at a much earlier time to try and avoid the carnage that unfolded.

"Don't be fooled by the 4*"

2
DaviesHuw, Cardiff, United Kingdom 23/07/2017

The location, the grounds and the main building of this hotel were nice. The spa and pool area is 100% what makes this hotel a 4* and the facilities there were good. Our room however was located in the coach house (side building) about a 30 second walk from the main hotel. The room didn't have wi-fi (when it was advertised that it was) which was a massive let down. The wi-fi was only accessible in the main building, so don't be fooled by this or be prepared to take a chance on whether the signal stretches as far as your room. The room that we had in the coach house was only the basic room, but I was very let down given the 4* expectation. The room had a very dull feel, and given we checked in at 3pm there was a terrible (sorry for the stereotypical view) old person smell. It was very strong and was noticeable every time you entered the room. There were damp stains in the corner of the rooms on the wallpaper which was surprising. I wouldn't recommend this hotel unless you are going to spend more on the executive or more expensive rooms, where you may actually get your moneys worth.

"Enjoyed our stay"

4
lovegroove, chamonix 22/07/2017

Normally I would have given this a 1 star rating for dishonest advertising, but on checking a bit closer they do clearly state that family rooms are in the coach house and not actually in th main hotel. Not actually staying in the hotel that you book is a major bugbear of mine, as I like to not have to put a rain jacket on just to go to the bar or have breakfast. We stayed in the coach house as a family of 5. Plenty of space for all of us and the kids enjoyed waking up to the sheep just outside the window. The.hotel itself is a bit dated aand could probably to with a refurb, particularly the bathroom. As another reviewer stated, the in room tea and coffee making facilities were excellent and generously topped up each day. We only ate at the hotel on our first night, but the food we had was excellent. I had a lamb burger that was so big I couldn't finish it, even though I really tried hard. The menu is fairly limited, but we all enjoyed our food. The big bonus with this hotel is getting to use the spa. The kids get to go in the pool, so was nice to be able to go for a quick dip with them after a day out sightseeing. The staff at the hotel were also really friendly.

"extremely comfortable bed and very friendly staff"

4
sue b, Shrewsbury, United Kingdom 22/07/2017

we had a twin room in the east wing, very clean and a large bathroom. the bed was one of the most comfortable hotel beds that i have used. the staff were exceptionally friendly and in my opinion genuinely so. they remembered comments we had made and asked us about them when they saw us again. we used the swimming pool etc which is all nicely laid out with indoor and outdoor loungers. we had dinner on one evening of our stay and it was delicious. spicy carrot soup and then sirloin and rack of lamb. the location is perfect for pottering about the coast and i do not hesitate to recommend a stay here and whilst here my tip is to take a boat trip from tenby to caldey island, we spent a lovely few hours there.

"Impressive building, friendly helpful staff, but rooms just ok"

3
mike f, Caernarfon, United Kingdom 19/07/2017

I've stayed at this hotel a few times. You can't fail to be impressed when you approach this place, but perhaps that's the problem. Its an old building, so expect creaky floors, odd shaped rooms - some with bathrooms getting close to needing a refurb, occasionally unreliable central heating etc. The rooms are well appointed though and the beds are clean and comfortable. The restaurant serves good food, my only comment is that I wish the menu had more choice or was changed a bit more often.

"We liked it"

4
mtn963, UK 17/07/2017

A short weeks break in the welsh countryside away from the noise, hustle and bustle of the City. We had a room in the east wing and found it to be clean and well housekept. We liked the character of the hotel and found the staff to be pleasant and helpful. We choose a hotel with the Spa facility and were not disappointed, the pool was lovely, the Jacuzzi, Steam room and Sauna fine. We ate several nights in the restaurant and enjoyed the food which was to a high standard. On other days we travelled just a handful of miles to find local establishments for food. Breakfast was sufficient, and filled us up before our days out. Would consider staying gain if we returned to the area. For what we paid we considered it good overall value.

"Had lower expectations due to some reviews - but meh, we enjoyed it"

5
j100lok, Fleet, United Kingdom 12/07/2017

Most hotels have a late check in of 3pm, but typically, you can check in before that time However, it appears this place either has a shortage of housekeeping staff or they are slow at their job No biggie tho as I simply enjoyed a cold pint in the bar whilst we waited Room was a pleasant surprise A large suite is the best way to describe it Basically an annexed section of what was probably the stables for the estate A large room with a separate room with twin beds - perfect for a family Tea and coffee making facilities here are fantastic - no shortage of quality snacks - and free bottled water (I'm a major fan of that simple extra) Staff were friendly and totally infatuated with our baby Dinner in the conservatory was good - first time in a while where we had a three course meal that was this good Breakfast was also decent and staff here were equally as friendly as the dinner crew One note is that the young lad, as enthusiastic as he was, requires additional training in serving etiquette Gym, pool and spa facilities are all decent too Only downside is it's not wheelchair/Stroller friendly and decor in rooms a bit dated

"Short Break"

5
I2164ZMdavidw, Ogmore-by-Sea, United Kingdom 12/07/2017

Great Hotel with very welcoming and courteous staff. Lovely rural location with great food and excellent facilities. Room very clean with plenty of space. Breakfast cooked fresh with plenty of choice.

"Not suitable for disabled guests"

2
suerN4733FO, Cheshire, United Kingdom 10/07/2017

We were not warned that the hotel could only be accessed via steps and that their ground floor rooms were up a set of internal steps. The hotels appearance is stunning but it failed to live up to our expectations. Front of desk staff were not interested in customers at all.

"LOOKS CAN BE DECEPTIVE"

2
User 07/07/2017

Stayed here as part of our silver wedding celebration. What a disappointment. Arrived at a around 1pm, but as our room wasn't ready, which was fine as we were early, so we decided to have a light lunch. We sat by the window to take in the view, to find dead flies on the window sills. Not a nice sight. My husband asked for an orange juice and lemonade, only to be told that they didn't have any lemonade and should have a delivery that day, and they had also run out of lasagne, so we decided to have some sandwiches. They did take a while to arrive but were nice and fresh. Whilst enquiring at reception if our room was ready, after we eat, we could clearly overhear a conversation between the manager and a member of staff, which a guest should not have overheard the content. Our room was ready earlier than expected, and had been given a room at the coach house. What a disappointment. The kitchen area was very dated, as well as the lounge area with the bedroom carpet being 2 different colours. Did not eat an evening meal at the hotel because of standards we saw earlier in the day, so decided to walk down to the village restaurant. Breakfast was delicous with a choice of buffet and cooked breakfast. We will not stay here again and expected same room standards throughout the hotel and coach house. Very dissappointing for a Best Western

Lamphey C, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Dear Doreen, Thank you very much for taking the trouble to review your recent visit to the Lamphey Court Hotel & Spa and of course I would like to take this opportunity to respond. Check-in was from 3pm as we notified you and I do appreciate that when you arrive early and cannot check in this can be annoying but we did do out best to accommodate you as soon as we were able and if I recall we had your room ready earlier than anticipated and I am sorry that the room was not to your liking. The heat of the mid afternoon sun in our conservatory can be very overpowering and I must admit that however hard we try to stop flies from entering the conservatory area there is very little that we can do when all the windows and doors are open but we do remove them as often as we are able. On the afternoon when you visited we did have a problem with our lemonade mix and when you requested lemonade one of our staff had gone to rectify the situation and I am so sorry that this was not made clear to you. I apologise too if we ran out of lasagne as it is one of our most popular luncheon dishes cooked freshly by our chefs each morning but on the day in question demand was just too great as we were very busy [hence the sandwiches taking so long]. We did however have lots of other home made dishes available for you to select if you had so wished. You mention that you overheard a conversation between who you believe to be a manager and a member of staff and of course I cannot comment on this but I would like to reassure you that it would be most unusual for any member of my management team to conduct themselves in this manner. I am sorry too that you chose not to join us for the evening meal but I am glad to hear that you enjoyed a delicious breakfast.

"Very good but attention to some minor details would have made it so much better"

4
LCGWILLYM, Wales 30/06/2017

We booked a 2 night stay with breakfasts and 1 evening meal through Secret Escapes at a very competitive price. The food at breakfast and dinner was excellent. We booked a 2nd evening meal at the hotel because the food was cooked well, presented well and tasted excellent. The restaurant staff just need to clear the dead flies off the window sill before opening up for the evening meal service. We used the Spa and pool facilities after returning from a long walk around the Marloes peninsular. The Spa was very clean and well kept. The Sauna, steam room, jacuzzi and pool were excellent. The grounds of the hotel are well kept with excellent views over the countryside. Our room was OK but nothing that special. I guess it was as described - a standard double room. Housekeeping could have been better as we found a deodorant can underneath the TV stand on our first day and plastic packaging from the the drinking water bottles on the next. I just felt that the room needed a good spring clean especially the radiator surface. The complimentary coffee,tea, and biscuits were plentiful and replenished generously. The staff at reception were always helpful, polite and friendly and the couples of things we needed were delivered promptly to our room. All in all it was a very good stay at this hotel. I am sure there must be better/superior rooms available and we would most probably stay here again and choose one of those. The location is very good for exploring the area.

"Beautiful Setting for a Quiet Break"

4
LondonGodders, London 30/06/2017

Best Western Lamphey Court Hotel & Spa. My wife and I visited the Lamphey Court Hotel in the beautiful Pembrokeshire countryside for a short break. The hotel is situated within it's own grounds in the village of Lamphey opposite the Lamphey Bishops Palace. The hotel has an impressive entrance with a short drive up to the main hotel building. We were greeted by the receptionist Chris who gave us a very warm wlelcome and were given a good room with a splendid view of the countryside but with a very small bed. We asked for a room with a larger bed and moved to a much larger room with a King size bed. The view was not as good as the previous room but we could still see the countryside and farmland. The bed was extremely comfortable. The hotel is so well sited in the countryside that there is absolutely no passing traffic noise. it is so quiet that the tranquility and peace of the hotel is very noticeable. All of the staff were very friendly and helpful although the service did seem a little amateur at times. Generally the dining experience was below par. The cost of one meal was refunded due to the meat being overcooked. My wife ordered Hake that should have been served with potatoes but the potatoes did not arrive at the table until after my wife had finished the fish. Silly things like having to ask for condiments. Breakfast is ample and varied, cooked or continental, but the breakfast room is stuffy and hot. We were sitting next to a large Georgian window and I asked if we could open it but no one volunteered to help, so with some difficulty, we managed to open it ourselves much to the applause of some other residents. There were a few dead flies on the internal window sill that looked as though they had been three for some time. Having said all this my wife and I had a very pleasant couple of days at Lamphey Court, the setting is a delight coupled with a good swimming pool, tennis courts and Spa area. Yes we would stay again. The staff work hard to please. London Godders

"Wonderful hotel, a good base for Pembrokeshire attractions"

5
Adam84Adam, Bristol, United Kingdom 30/06/2017

We visited for my birthday and thoroughly enjoyed. The hotel is grand, but not intimidating, located in a lovely setting, not far from Pembroke. Evening meal was great and the breakfast was very tasty. The main attraction for us to the hotel was the pool and spa facilities, they were clean and a decent size for the hotel, bear in mind the facilities are not just in use by the residents, outside parties are welcome so it may be less exclusive than you'd prefer. The room was spacious and nicely decorated, however the bed was 2 singles stuck together, and the wheels were very loose, so by morning we had drifted apart! But that is such a minor inconvenience because otherwise it was a comfortable sleep.

"What a treat"

5
248cynthia, Swansea County, United Kingdom 29/06/2017

A sure sign of a good hotel must be when the weather has been awful but you've still enjoyed yourself. We used the hotel facilities more than we would have in good weather - the spa is excellent. The food at breakfast and in the evening was delicious. I must particularly mention the staff who are friendly and attentive. We will definitely return.

"Ideal base for a South Pembrokeshire holiday"

5
AverageJoeCheltenham, Cheltenham 27/06/2017

We had a wonderful three night stay at this friendly, high quality hotel. The facilities are excellent as is the setting. Breakfasts were a joy !! Our room was a superior double overlooking the front view of pleasant countryside. The spa is marvellous with a good size pool as well as steam room and sauna. The friendliness of all the staff is worth repeating in this review as it makes such a difference to a relaxing break. The local beaches are beautiful and so close. Tenby is an easy ten miles away. We will return to the Lamphey Court for sure.

"Just loved it!"

5
Eric H, Lancaster, United Kingdom 27/06/2017

So needed a break. Lamphey Court Hotel had all we could have wanted. The dog had good walks close by, my husband used the gym and I used the pool. Beautiful beaches and beautiful countryside. We shall be back. Thank you to everybody who made our stay excellent.

"Short break "

5
mark h, Leicestershire, United Kingdom 25/06/2017

Wow what a find we really enjoyed ourselves lovely room with great view all staff couldn't do enough for us with special mention to Lisa her knowledge of the surrounding area was so helpful it certainly made our break so much more enjoyable.

"Faulty Towers"

2
Cindy H, Cardiff, United Kingdom 22/06/2017

Poorly run at minimum expenditure, for the benefit of the owners and not the guests. Owner/Senior Managers strutting around with a permanent scowl on their faces, never so much as eye contact, never a smile or any pleasantries exchanged. [names withheld] The sub managers and staff on the ground were fantastic and doing their utmost to please the guests. They were so helpful, some running around like headless chickens doing more than one job. We were there for a Spa Day, High summer and temperatures were up around 29c degrees outside, and we were told on arrival that we were welcome to use the pool terrace to sit and laze in the sun. the pool was a welcome cool off. There are four french doors alongside the pool to the terrace which were all locked. We asked the owner/manager for them to be opened access the terrace. A rather abrupt and empathic NO, with the lame excuses of why not - 'the pool temperature will be affected' ...Outside pools are heated! 'Walk round and through reception', was the response. So, the route to the terrace it was back through the changing rooms, along the corridor, through a secure entry door, through the main reception and around the building. In the middle of the four french doors was an external glass fire egress door, which was also not allowed to be opened, hand written sign. - Egress fire exits are external doors and do not need to be kept shut as they are not intended to control a fire from spreading. Lunchtime - Asked for a Pimms, the bar staff panicked and said she didn't know how to make it...felt sorry for her, obviously no training provided. Only 1-3 tables occupied at one given time and after a half hour wait in between courses we had to ask the manager where our food was - It arrived in a flash, very hot plates, so obviously sitting on a hot plate in the kitchen. With no dedicated table staff, the poor bar staff trying to do both. Clearly a staff shortage or kept to a bare minimum. I'm not surprised to hear of the high staff turnover at this hotel. Never again! Owners/Senior managers attitude spoiled the experience.

"Lovely relaxing stay"

5
June B, Chester, United Kingdom 17/06/2017

Ticked all the boxes, good food ,excellent facilities ,lovely location ,couldn't fault, will defiantly be returning ,so close to all the seaside places , lovely pool and spa , everything that you need for a relaxing break

"Below average for a Best Western"

3
Natasha I, Hitchin, United Kingdom 16/06/2017

This hotel looked like it would be a really lovely place to stay, but it was quite disappointing. It was the receptionist's first day, so she wasn't able to tell me where my room was, the wifi password or anything about how to get to the pool/what time it opened etc. The room was nice enough but I was expecting it to be a bit more modern. The wifi was painfully slow - I was there on business so that caused me some problems. Maybe it would've been nicer if I was there for longer and for pleasure rather than business - for me on a business trip alone it wasn't worth it and I would have expected more from a Best Western.

"Perfect girls weekend "

5
User 14/06/2017

We visited lamphey spa and hotel on the 10june 2017 as a group of 3 for a girlie get away. We couldn't of been any happier with the experience, it was our first ever time having any sort of spa treatments so wasn't sure what to expect but the staff in the spa where so friendly and helpful really made us feel welcome. The facilities in the spa where first class ( pool was rather cold but that's not a massive bother ) the treatments where amazing ( hot stone, facial and pedicure). We definitely left feeling relaxed. We then went to check in, the hotel staff where very friendly and helpful and room where perfect for what we needed them for. Only complaint I'd have is the sofa bed in our room had obviously been over used as wasn't flat or comfortable butAll round a excellent weekend would definitely return!!

"Hotel and Spa OK, however..."

2
rrrrrrrrrrr131, London, United Kingdom 13/06/2017

The service in the restaurant is terrible and inconsistent. I dont know where to start! Everything just takes so long, one day offered bread to start, second day no bread, drinks 30min wait despite asking 2 times, ask for bill 2 times, had to get up and go to till. Arrrgh

"Such a shame"

3
Graeme S, Alderley Edge, United Kingdom 13/06/2017

A really nice hotel in a very pleasant location. The quality of the food is excellent if a little overpriced. Drinks are reasonably priced. Some of the staff are excellent others in need of training. If booking a room ask to be in the main building - both the Spa and the Stable Block are separate from the hotel and therefore there is a problem in inclement weather.

"Excellent for a Wedding"

5
adamphillips35, Birmingham, United Kingdom 13/06/2017

Stayed at the hotel for two night during a wedding, where the reception was also at the hotel. The event management conducted by the hotel was good, the meal was very good, the staff at the evening event itself (Ian in particular) were/was excellent.

"A recommended destination for a break"

5
Barry W, Salisbury, United Kingdom 07/06/2017

The hotel is well-appointed and secluded but easy to find. My wife and I stayed for two nights and made use of the spa and some of the treatments available. An excellent experience was made by the warmth and friendliness of all the staff in reception, the restaurant and the spa. In particular, we were well-looked after by duty manager Rhodri and Laura (trainee server) in the restaurant. Demi and Kay were excellent in the spa. Buildings and facilities might offer comfort but it is the staff here who contribute excellence.

"Long weekend away in West Wales."

3
320TimL, Cheddar, United Kingdom 23/05/2017

We always choose our hotels by their free WiFi, while we could get WiFi in our room it was only after a member of staff came and spent 20 minutes with us, even then we kept loosing the signal. My wife had to go back to the main building to re connect her iPad every time she wanted to use it (one star of rating lost due to Wifi) We stay in an adjacent block with a lovely view of the car park the room was nice enough but so glad we did not have to go to for breakfast in the rain. The breakfast was a good freshly cooked standard but the coffee was only just warm on both days. Serving hot coffee seems to be a national hotel problem. We only had one evening meal in the hotel which was quite reasonable. My wife's lamb was vast and my steak was 'oddly' cooked as it was quite inconsistent, partly well done and other parts almost rare. However the desert cheese board was magnificent, full of very flavor-sum Welsh cheeses. My wife loved the leisure facilities. The staff were all very friendly and chatty. Would we stay here again? possibly, but ask not to go in the annex.

"Fantastic bespoke spa package"

5
User 23/05/2017

This is great place to come and have a half day spa package including use of facilities - pool, steam room, sauna and 2 course lunch. Extremely friendly and helpful. Ask for Demi who does wonderful neck shoulder and back massage.

"Couldn't have been Better!!"

5
Nev W, Swansea, United Kingdom 23/05/2017

Last weekend we celebrated our Golden Wedding Anniversary at the Lamphey Court Hotel and Spa. We couldn't have made a better choice of venue! The staff there were extremely courteous and helpful in every way and very pleasant and polite . The Manageress, Mrs Lucilla Collins in particular was invaluable in the organisation of the evening's success. Our guests commented on the high quality of both the food and the accommodation. Thank you Lucilla and all your lovely staff! Our guests took full advantage of the spa activities on offer.We highly recommend this venue.

"Excellent"

5
ADM1953, Melbourne, Australia 22/05/2017

One night stay only, we had a lovely dinner in the conservatory, and an excellent breakfast the next morning. On site parking. Engaging and helpful staff who recommended some local sites for us. Lovely setting. Happy to recommend if you are visiting Pembroke

"Red letter day treay"