Best Western Plus Hotel Coco Palu,  Palu

3.5/5  - based on 30 guest reviews.
Jalan Basuki Rahmat No. 127, 94113, Palu, Indonesia - See map
+62 451 481500 +62 451 481222

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
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TripAdvisor Traveler Rating
based on 31 traveler reviews
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Comfortable, convenient and well-connected, the Best Western Plus® Coco Palu is a great new international base for travelers to this up-and-coming city. Located in the city center, close to local government offices and just 10 minutes from the airport, the hotel is ideal for business travelers, while the mountain scenery of Gawalise and Nokilalaki provides guests with a beautiful scenic backdrop. Guest rooms and suites exude contemporary style, with sleek wooden floors, large windows, flat-screen televisions and free Wi-Fi. Plan perfect events at our modern meeting rooms, including an expansive ballroom for conferences and gala dinners, and enjoy local delicacies and international dishes at the Asiate Restaurant. There is also a lounge, outdoor pool and fitness center. For the rising number of local and international visitors to Palu, Best Western® provides an exceptional selection of guest facilities and services.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 31 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
7
Verygood
 
16
Medium
 
5
Poor
 
1
Horrible
 
3
Business Business 22
Couples Couples 1
Family Family 3
Friends getaway Friends getaway 2
Solo travel Solo travel 2
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Coco Palu,Palu
  • 4
    « Great & Comfortable Hotel »

    This hotel is located center of the city , Palu - and it's easy to reach, only by walking. The hotel atmosphere is really comfortable and make me feel at home.The employees are kind and helpful. Its rooms are big and completed with Indonesian style. This hotel is very suitable for vacation nor training-gatherings and conferences. Its food is varied and delicious with the taste of Indonesia, Asia, and Europe. When going on vacation nor work activities, then Best Western Hotel could be the main choice and will be very satisfactory.

    4
    « Neat and cozy »

    Just as other best western hotel, coco palu is very nice, clean and neat. What i like the most is the breakfast. It has various choices. It can be better if the pool were bigger. Negative side is that the sauna doesnt work.

    1
    « Just a pissed of mind - Not Peace of Mind. »

    I just have a pissed of mind instead of peace of mind staying at this hotel. Staying here for 4 nights together with collagues for a business trips. We book 3 rooms for total 4 nights each. The room are not sound proof, you can hear your neighbour open and close the door, my room basically had a moldy on its wall at the enterance (I think it is not good for health) and the hotel management need to significantly improve the maintenance, I don't have the fully control on the air con temperature and its sounds so distrubing (if you need a silent and quality sleep, this is not recommended) while the bath room were always wet, I don't know now why. But the most annoying one were I had been called several times due to my deposit, like almost everyday. They seems very busy with their own operation and revenue. I don't think they will care about your nice and good stay. First time I was checking in, they did not asked any deposit until I arrived at my room and called asking for deposit. The next day, they were called to my mobile like 2-4 times and I returned once to ask what's the problem, then they mentioned about billing of the other room (which was has deposit in it), And the third night I was stayed here, they were called me again and even told me colleague that my deposit was not enough to cover the room charges. The last night I was stayed I talked to the front office desk and asked what happened, she said it was called from the back office asking for more deposit. Then I was told her should I settle it right away ? I did it paid in full the remain balance which is only 15-20% of my billing at the period. What happened next, the Front office were not able to provide me the receipt after I had full payment. She said the system only able to produce the receipt at 2 AM next morning, it means only available next morning. The question is why did they asked me for the remaining deposit to complete the billing if they can not provide me with the full receipt the moment i had full paid. So hassle staying at this 4 stars hotel with lousy service.

    4
    « Business longstay »

    I stayed here in May/June 2017 and found it perfect for my needs and a very pleasant experience. Hotel is still very new - so most furnishing and fittings function and look good. Staff are very friendly and helpful. Beds are comfortable. Nice swimming pool and gym, v welcome after long day's work. Indonesian breakfast buffet was great (there's also western buffet) - went to bed looking forward to breakfast! Hotel is close to airport, but quite far from beach and centre of town, though local taxis will get you where you want to go for Rp 25000 or so. Nice views of mountains, esp from upper floors, and there's a rooftop bar / resto area, with live music a couple of times a week. Some nice nearby eateries (Warkop Anugerah, Dewi Sri, Padang). A few bugs: beer is much too expensive; safety deposit boxes don't work; evening meals - my menu choices were usually not available; A/C system a bit temperamental; windows don't open. Would also encourage management to adopt some "green" policies: it really isn't necessary to change sheets and towels every day and it would be better to provide each floor with a water dispenser, than hand out more dreaded plastic bottles!

    4
    « Strategic location »

    Hotel has an excellent location, just 5 min from the airport (no noise caused by that). Breakfast is good. Rooms are good. Water pressure in the shower is good. They provide in the afternoons free cookies and coffee/tea in the reception area. In my opinion the hotel is better than Swissbel and Mercure. Smaller issues, like key card had to be re-activated twice during a 5 day stay, but all in all, clearly to recommend.

    2
    « Family leisure »

    This is my first visit with family, generally the room is good, breakfast so far standard set up but check in & check out need improvements, really took my times to waiting the process. Considering the flow of in & out hotel entry, sometimes the cars from basement stuck on ramp. Recommended just for business purposes since the hotel did not have kids facilities.

    4
    « Great stay, great night sleep. Great accesibility to most attractions in the city . »

    Rooms are sleek clean, amenities all functioning. Staff are very friendly and helpful. Room rate is acceptable. Unexpectedly one of the nicest breakfast buffets. One suggestion, please maintain the ambient music volume in the alley at a comfortable level. For once it had gone up a wee bit louder than it should be.

 

Getting to the hotel ...

All directions
·From: Al-Jufrie Airport. Driving through Abdul Rahman Saleh Street, until you reach the intersection of Mohamad Yamin - Dewi Sartika then go straight. The hotel location is on the left side. From Dewi Sartika intersection to the Best Western® Coco Palu is about 200 meters. ·From: Tatura Mall. Driving from Wolter Monginsidi Street, straight to Emmy Saelan Street. Keep straight and then reach the intersection of I Gusti Ngurah Rai and Basuki Rahmat, then take a left turn. The Best Western® Coco Palu is on the right side. It is around 400 meters from the intersection. ·From: Gawalise Stadium. Driving from I Gusti Ngurah Rai Street until you reach the intersection of Emmy Saelan and Touwa stree...

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