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Codes Avantages

Destination

Palu, Indonésie

Date d'arrivée

03/10/2022

Date de départ

04/10/2022

Chambres 1

2  adultes0   enfant

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Codes Avantages

Best Western Plus Hotel Coco Palu, Palu

Jalan Basuki Rahmat No. 127, 94113, Palu, Indonésie - Voir sur une carte
Best Western Plus Coco Palu - Vue extérieure Best Western Plus Coco Palu est idéalement situé dans le centre de Palu. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Situé dans le centre de Palu, le Best Western Plus Coco Palu propose de fabuleuses chambres modernes et confortables pour les voyageurs d'affaires et les touristes.Venez découvrir toutes les merveilles de Palu, capitale du Sulawesi central, de ses superbes plages à ses sites de plongée aux eaux cristallines, et bien plus encore.Le Best Western Plus Coco Palu bénéficie d'une situation centrale et dispose de chambres avec linge, équipements et prestations de qualité. Son design intérieur est moderne et élégant, et les clients bénéficient d'un confort supérieur dans tout l’établissement. Le Best Western Plus Coco Palu propose des chambres offrant une vue spectaculaire et se trouve à seulement quelques minutes de toutes les attractions de la ville.Pour les voyageurs d'affaires, cet hôtel moderne de Palu est proche des principaux bâtiments portuaires et gouvernementaux de la ville. L'hôtel possède également une salle de sport gratuite, un bain bouillonnant, un hammam, une piscine intérieure et le hall de la réception, parfaits pour se détendre après une journée au bureau. Les clients pourront savourer une gamme de plats internationaux proposés dans les deux restaurants sur place. Ils sont préparés par l'équipe culinaire de l'hôtel et complétés à la perfection par le service de restauration en chambre 24 heures sur 24.Palu est un lieu époustouflant bordé par les montagnes Gawalise et le massif de Rovigadi. Plusieurs plages populaires sont à proximité, dont Tanjung Karang et Taman Ria. Le Best Western Plus Coco Palu est un choix idéal pour les amateurs de plongée sous-marine et de sports nautiques à Palu, en Indonésie. Avec son accès illimité à de magnifiques sites de plongée, à des îles au large et aux sports nautiques non motorisés, Palu regorge d'activités pour les touristes.Si vous recherchez l’hôtel le plus pratique et confortable de Palu, optez pour le Best Western Plus Coco Palu. Il s'agit non seulement du plus haut bâtiment de la ville, mais également du meilleur choix pour les clients qui veulent profiter d’équipements de qualité avec des touches de design bien pensées.

Best Western Plus

Hotel Coco Palu

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Piscine
    Piscine
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Dépôt en coffre-fort à la réception ou dans la chambre
    Dépôt en coffre-fort à la réception ou dans la chambre
  • Sauna (bain de vapeur).
    Sauna (bain de vapeur).
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Service d
    Service d'étage
  • Personnel multilingue.
    Personnel multilingue.
  • Blanchisserie/nettoyage à sec
    Blanchisserie/nettoyage à sec
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
Certificate of Excellence 2019
 
Basé sur l'avis de 146 voyageurs
Note attribuée
Excellent
75
Très bon
48
Moyen
15
Médiocre
2
Horrible
6
CONSULTEZ LES AVIS POUR
En couple En couple
5
En famille En famille
9
Escapade entre amis Escapade entre amis
9
Professionnel Professionnel
104
Voyage solo Voyage solo
8
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Review Best Western Coco Plus Palu"

5
Hentorung, Bandung, Indonesia 29/09/2022

Verry Good Hotel in Palu, Have a nice view from sky cafe, Best Service, good people and personal, very good room, clean room and clean bathtoom, have a good meeting room with large capacity. Internet connection was good but not stable, please fix it. Thank u.

"Best Breakfast Ever"

5
ElAustraliano, Perth, Australia 08/09/2022

Was a muck up with the hotel I'd booked so was just a fluke I ended up here and I'm so glad I did. They let me book in at 7am and have breakfast when I booked in. Unbelievable breakfast guys. You won't be disappointed with your stay here

"keep improving"

5
andorakirana29, Jakarta, Indonesia 04/08/2022

i am very satisfied with the service and cleanliness of the room, the roomboy is very friendly and very thorough in cleaning the room. i hope when i stay back again, i can still meet them again. keep on keeping the room clean. thank you

"The service and the food fit its name!"

5
etiw2017, Jakarta, Indonesia 29/07/2022

I stayed in this hotel for six days to conduct an event. The staffs are amazing! They are helpful & friendly. The room was cleaned everyday. They checked the toiletries regularly and supply the new ones. Their breakfast was satisfying with lots of options from local & western food. I'd say their local food are topnotch! I really like Bubur Manado and the yellow chicken soup (a.k.a Soto Ayam). So, if you want to try authentic Indonesian food, this is the place you need to visit

"Great Hotel!"

5
User 30/06/2022

I'm really happy with the stay in Best Western - will always go back there when I'm in Palu. Makes my life super easy and convenient and the staff is amazing. They're very helpful and super friendly - you'll not regret staying here. The amenities offered is more than enough and it's clean. I'm really satisfied staying in this hotel. Thank you Best Western, you guys really are the best!

"The best hotel in Palu"

5
anggaadhika, Palu, Indonesia 05/06/2022

Based on our experience, so far the service so good and make us satisfied. We'll recommending this hotel as one of place that you have to stay for your vacation. It probably can't disappoint you, because the service can make you enjoy during your vacation or your business.

"Excellent Service"

5
User 23/03/2022

The staffs are very friendly and they provide excellent service. The room service and restaurants also provide a wide selection of traditional Indonesian, Oriental, and Western foods. They also provide facilities such as a swimming pool, fitness center, sky dining, etc. The location of the hotel is also quite strategic as it only requires about 10 minutes drive to go to the airport and it is not far from the city center.

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr/s. Rei Sondjaja Warmest greeting from Best Western Plus Coco Palu Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 82190108889. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay safe and Keep Healthy Have a nice day and waiting for your next coming in the near future Best Regards Efendy Lakada General Manager

"Amazing"

5
mahatmakusumaw, Depok, Indonesia 20/03/2022

I have an amazing experience when stay in this hotel, all staff was very attentive, especially ms. mentari from guest relation, she give a best services, breakfast was good, rooms is super clean. For sure i'll come back again to this hotel. Thank you

"Nice & New Hotel at Palu City"

5
User 27/02/2022

It's a new hotel at Palu City. The rooms are clean, homey & the amanities are complete. The wifi are good, the restaurant are complete, with friendly staffs. Good Job Best Western Palu. Highly recommended if you wish to stay here both for family and business trip

"Convenient Hotel"

4
matthewharlandy, Denpasar, Indonesia 26/01/2022

Clean Room, Good Lightning. Near from Airport and locate in main disctrict of Palu City. Try it when visit to Palu. Also bonus good city view and mountain view direct from window. 4 from 5 , one of best hotel here.

Best Western Plus Coco Palu, Pemilik at Best Western Plus Coco Palu, responded to this review
dear Mr. Matthewharlandy, Warmest Greetings from Best Western Plus Coco Palu. we are really glad to know that our service is meeting your expectation. However, We will keep improving our service and product to lead the industry in superior customer service. hope to see you again on your next trip to Palu. Your sincerely, Management

"DELUXE ROOM WTF is that???"

1
User 18/12/2021

Booked a deluxe room on the Best Western APP (even showed pictures of said room ) , when we got to reception to check in she informed us that it would be 2:00 pm before it was ready , no problem. well come to find out they dont even know what a deluxe room is and after showing them pictures and even a confirmation for that room booked , they DONT even have one !!!! after much discussion and a very poor customer service service experience we settled for a very not so deluxe room . once we get in the room the freaking air conditioner doesnt work , go figure!!! in short NEVER stay here for any reason my dog lives in much better conditions. However the #bestwesternhotels APP builds it up to look very nice but the bottom line is........IT SUCKS !!!!!!!!!!!!

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr/Mrs. TimbY9127UO the warmest greeting from Best Western Plus Coco Palu First, we apologize for your inconvenience during your stay. we have reviewed how our staff manages the customer during the check-in process. we hope this will not happen again in the future. Thank you very much for your feedback. it means a lot to us in improving our service. Your sincerely, FO Manager

"Staff, interior, lokasi"

5
rosseamericano, Palu, Indonesia 30/09/2021

The friendliness of staff named Tari makes feel comfortable when cheking in, Really loved wooden floors in my room Just 5 minutes from airport Quick access to the city center Quite close to two districts Donggala and Sigi If you are on bussiness trip in palu,this hotel is the right choice

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr/s. Rosse Americano Warmest greetings from Best Western Plus Coco Palu. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at gm@bwpluscocopalu.com Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Keep safe and Stay Healthy and Have a great day Sincerely, Efendy Lakada Best Western Plus Coco Palu

"Hotel service improved"

5
RENEE PICASSO M, Palu, Indonesia 07/05/2021

Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service. I had unpleasant experiences regarding the food quality before and consequently made me hesitant when our staff proposes an event at the BW Palu hotel. Nevertheless, to verify it, I invited 2 of my staff to dine at the restaurant, I was wrong, the quality of the food has improved (thanks chef for prepare delicious dishes). F&B services (Juli, Husnul, and Tesha) and other staff are friendly and very helpful. The Marketing, MICE, and Front office teams are also very supportive, so the events run smoothly. One of my opinions is the Sauna facilities need to be improved by providing lockers to store personal items so that we don't have to put things on the floor outside the sauna room. Overall "Outstanding" service. I also want to take the opportunity to thank the BW Palu team for your kind hospitality. I will recommend this hotel to our network.

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr/s. Renee Picasso Warmest greetings from Best Western Plus Coco Palu. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. if I can be your assistant for any information you might be needed please contact me at gm@bwpluscocopalu.com or +62 821 9010 888 9. We waiting for your next value coming with a colleague or family to Best Western Plus Coco Palu Thank you for being Best Western Family and your great support Keep safe and stay healthy Yours sincerely Efendy Lakada Best Western Plus Coco Palu

"Great Place to stay and amazing night view from room"

5
User 06/05/2021

Amazing view from room and great place to refresh your brain from work with Family or friend. Great services and really care resepsionist and than great view from skydining very very amazing, you can see all the city view. AMAZING.

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear Mr. Reynaldo Warmest greetings from Best Western Plus Coco Palu. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. if I can be your assistant for any information you might be needed please contact me at gm@bwpluscocopalu.com or +62 821 9010 888 9. We waiting for your next value coming with a colleague or family to Best Western Plus Coco Palu Thank you for being Best Western Family and your great support Keep safe and stay healthy Yours sincerely Efendy Lakada Best Western Plus Coco Palu

"bad check in experience"

3
User 24/01/2021

already notes on my booking, that i requested single bed, smoking room and early check inn at 8am i came early at 06.40 because my plane was on time, and the distance between airport is very near to the hptel location for my early check in request, i have to pay 50% from the room rate ( its ok) BUT the hotel cant provide me the smoking room and the single bed very disapointing the room was good

Best Western Plus Coco Palu, Owner at Best Western Plus Coco Palu, responded to this review
Dear, Mr. Andy Soekasah warmest greeting from Best western Plus Coco Palu Thank you for trusting us for your accommodation. we would like to apologize for your experience during check in and reviewed our staff accordingly regarding this issue. We promise to improve our service and looking forward to welcoming you in the next future. keep heathy and stay safe, have a good day. your sincerely. Amelia Front Office Manager

"Great place to stay and very budget friendly."

4
danielgS3583RA, Surrey, Canada 16/02/2019

This hotel is a great place to stay. There's an outdoor pool and a nice rooftop restaurant which offers a great place to have an evening drink. Staff was very friendly. The breakfast buffet included in the stay offers a great variety of food and pretty good quality. The restaurant staff was very friendly! Spa was also nice, but they didn't speak much English. Hard to book service when we can't understand each other...

"Pretty nice room"

4
sandhyo, Jakarta, Indonesia 28/08/2018

Quite nice room, near airport, average breakfast menu, i think in overall this hotel has facilities we need during my stay. I think this hotel quite new, seen from the hotel paint and others furniture. Room cleanliness good..

"Excellent"

5
budiagungsn, Sidoarjo, Indonesia 12/08/2018

Great price, near airport, good service, super friendly staff, love it! If you want to stay overnight in Palu to catch the next flight, I would recommend this hotel. Compared to other comepitors, it has a better price among others.

"good enough"

5
392lutfis, Jakarta 08/08/2018

good enough in services and accomodation good in food good in swimming pool good in gym theres many things is good enough for traveller in bussiness trip and in another time let me think to do again to get in this hotel group

"Nice stay"

4
Samuelpas, Surabaya, Indonesia 14/07/2018

I stayed here for 1 night for business. The hotel was near the airport and city center. The room was clean, spacious and I had a comfort sleep. Breakfast was also OK. Swimming pool was small but enough for morning exercise.

"Nice western style hotel in Palu"

3
BCsaralou, Vancouver, Canada 29/06/2018

This is a reasonably nice hotel in Palu and a good location for us for the ferry. The staff are very friendly. They have a large underground parking lot. The food in the sky restaurant was just ok. The breakfast is large and varied.

"Comfortable and clean Hotel in Palu"

4
Sammkris, Surabaya, Indonesia 18/06/2018

Nice, clean and comfortable hotel in the center of Palu City, and near the Airport. The price was reasonable, room was clean. The hotel lobby was spacious and clean. The staff was friendly enough and very helpful, so we felt comfortable staying at this hotel, even though when we were staying, it seemed that the hotel was not visited by many visitors. Breakfast was good, and quite a large selection of menus are provided, both Western and Indonesian foods. The only constraint was the small parking lot, and the exit path from the parking area are very narrow. No shuttle available to go to the mall, like Palu Grand Mall, but you can ordering grab taxi. Overall, I recommend this hotel if you want to stay in Palu city, Central Sulawesi.

"Not bad laah"

4
AdiGRachman, Jakarta, Indonesia 23/05/2018

Saya berkunjung ke palu untuk keperlua pekerjaan. Kebetulan kantor tempat saya bekerja punya cabang disana. Overall about this hotel, it's not bad.. but not that good.. the location near the airport. The room is pretty spacious. The view is nothing special. I have problem with AC in my room. I've set the temperature to 15 C but i feel like it was 27 C.. not cold enough.

"Great & Comfortable Hotel"

4
Parlindungan M, Bandung, Indonesia 14/05/2018

This hotel is located center of the city , Palu - and it's easy to reach, only by walking. The hotel atmosphere is really comfortable and make me feel at home.The employees are kind and helpful. Its rooms are big and completed with Indonesian style. This hotel is very suitable for vacation nor training-gatherings and conferences. Its food is varied and delicious with the taste of Indonesia, Asia, and Europe. When going on vacation nor work activities, then Best Western Hotel could be the main choice and will be very satisfactory.

"Neat and cozy"

4
User 05/04/2018

Just as other best western hotel, coco palu is very nice, clean and neat. What i like the most is the breakfast. It has various choices. It can be better if the pool were bigger. Negative side is that the sauna doesnt work.

"Just a pissed of mind - Not Peace of Mind."

1
ketoprakl, Indonesia 28/07/2017

I just have a pissed of mind instead of peace of mind staying at this hotel. Staying here for 4 nights together with collagues for a business trips. We book 3 rooms for total 4 nights each. The room are not sound proof, you can hear your neighbour open and close the door, my room basically had a moldy on its wall at the enterance (I think it is not good for health) and the hotel management need to significantly improve the maintenance, I don't have the fully control on the air con temperature and its sounds so distrubing (if you need a silent and quality sleep, this is not recommended) while the bath room were always wet, I don't know now why. But the most annoying one were I had been called several times due to my deposit, like almost everyday. They seems very busy with their own operation and revenue. I don't think they will care about your nice and good stay. First time I was checking in, they did not asked any deposit until I arrived at my room and called asking for deposit. The next day, they were called to my mobile like 2-4 times and I returned once to ask what's the problem, then they mentioned about billing of the other room (which was has deposit in it), And the third night I was stayed here, they were called me again and even told me colleague that my deposit was not enough to cover the room charges. The last night I was stayed I talked to the front office desk and asked what happened, she said it was called from the back office asking for more deposit. Then I was told her should I settle it right away ? I did it paid in full the remain balance which is only 15-20% of my billing at the period. What happened next, the Front office were not able to provide me the receipt after I had full payment. She said the system only able to produce the receipt at 2 AM next morning, it means only available next morning. The question is why did they asked me for the remaining deposit to complete the billing if they can not provide me with the full receipt the moment i had full paid. So hassle staying at this 4 stars hotel with lousy service.

Best Western Pl... C, Manajer Umum at Best Western Plus Coco Palu, responded to this review
Dear Our Respected Guest Many thanks for sharing your feedback during your stay with Best Western Plus Coco Palu. Your wonderful feedback has been shared to all our team members to encourage the perform more even better for our facilities and services. We look forward to having your next visit to stay with Best Western Plus Coco Palu Best Regards Agus Samosir General Manager

"Business longstay"

4
Catherine M, Rochester, United Kingdom 23/07/2017

I stayed here in May/June 2017 and found it perfect for my needs and a very pleasant experience. Hotel is still very new - so most furnishing and fittings function and look good. Staff are very friendly and helpful. Beds are comfortable. Nice swimming pool and gym, v welcome after long day's work. Indonesian breakfast buffet was great (there's also western buffet) - went to bed looking forward to breakfast! Hotel is close to airport, but quite far from beach and centre of town, though local taxis will get you where you want to go for Rp 25000 or so. Nice views of mountains, esp from upper floors, and there's a rooftop bar / resto area, with live music a couple of times a week. Some nice nearby eateries (Warkop Anugerah, Dewi Sri, Padang). A few bugs: beer is much too expensive; safety deposit boxes don't work; evening meals - my menu choices were usually not available; A/C system a bit temperamental; windows don't open. Would also encourage management to adopt some "green" policies: it really isn't necessary to change sheets and towels every day and it would be better to provide each floor with a water dispenser, than hand out more dreaded plastic bottles!

Best Western Pl... C, Manajer Umum at Best Western Plus Coco Palu, responded to this review
Dear Mrs. Catherine Thank you for staying with us during your business long stay with Best Western Plus Coco Palu. We are very happy to know that you enjoyed and pleased with our hotel facilities and services. Your wonderful feed back will be share to all our team members to encourage them to perform even better. Especially for green policies and safety deposit box has been discussed with my team and to fix it as well. Thank you very much for staying with Best Western Plus Coco Palu. Best Regards Agus Samosir General Manager

"Strategic location"

4
Juninho2, Jakarta, Indonesia 19/04/2017

Hotel has an excellent location, just 5 min from the airport (no noise caused by that). Breakfast is good. Rooms are good. Water pressure in the shower is good. They provide in the afternoons free cookies and coffee/tea in the reception area. In my opinion the hotel is better than Swissbel and Mercure. Smaller issues, like key card had to be re-activated twice during a 5 day stay, but all in all, clearly to recommend.

Best Western Pl... C, Manajer Umum at Best Western Plus Coco Palu, responded to this review
Dear Mr. Juninho Many thanks for your valuable feedback during your stay with Best Western Plus Coco Palu. We are very happy to know that you enjoy and please with our hotel facilities and services. We look forward to welcoming your next stay with Best Western Plus Coco Palu Best Regards Agus Samosir General Manager

"Family leisure"

2
SLFB09, Yogyakarta, Indonesia 18/03/2017

This is my first visit with family, generally the room is good, breakfast so far standard set up but check in & check out need improvements, really took my times to waiting the process. Considering the flow of in & out hotel entry, sometimes the cars from basement stuck on ramp. Recommended just for business purposes since the hotel did not have kids facilities.

Agus_Samosir, General Manager at Best Western Plus Coco Palu, responded to this review
Dear Our Guest Thank you for sharing your feedback on your stay at Best Western Plus Coco Palu, and we are very happy to know that you enjoy and please with our hotel facilities and services. Your input has been noted and we have relayed your feedback to our maintenance for further follow up. Regarding the kids facilities still on progress to more completely for our guest family with their kids. Thank you very much and look forward to welcoming your next stay with us Best Regards Agus Samosir

"Great stay, great night sleep. Great accesibility to most attractions in the city ."

4
keitaro2017, Makassar, Indonesia 14/02/2017

Rooms are sleek clean, amenities all functioning. Staff are very friendly and helpful. Room rate is acceptable. Unexpectedly one of the nicest breakfast buffets. One suggestion, please maintain the ambient music volume in the alley at a comfortable level. For once it had gone up a wee bit louder than it should be.

Agus_Samosir, General Manager at Best Western Plus Coco Palu, responded to this review
Dear Keitaro Many thanks for sharing your feed back on your stay at Best Western Plus Coco Palu. We are very happy to know that you enjoy and please with our hotel facilities and services. Your input has been noted and we have relayed your feedback to our team for further follow up. Thank you very much and look forward to having your visit soon Best Regards Agus Samosir

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.