Best Western Plus Coco Palu

Pretty bad experienced Book a room for kingbed size Got a twin bed after waiting for 30 minutes

The bathroom mirror was already loose, and when it was pulled, it fell and shattered. I reported it. But upon checkout, I was fined 150,000 rupiah. It's frustrating. The mirror broke due to normal use, but you still imposed a fine on the guest..You should also maintain all your equipment to avoid causing inconvenience to customers.

Nice choice for staying at city. Good enough but not perfect. Must change the TV to smart TV othersise your customer will move to ather hotels. The brekfasr is very good. I lenjoy so much when i have breakfast here, over facilties are good especially fitness, room.

Overall Good For Vacation Or Staycation And For Business Too Food Good Location Strategic Room Good Pelayanan Oke

Staycation with my daughter at best western which is a wonderfull day to have a quality time. I got wonderfull room with a nice view from the window to the city

The hotel staff is very kind. The tastes of F&B in the restaurant are delicious. The room is spacious and comfy

the services that the hotel give are excellent for me. i enjoy to visit here. i will stay here for long time nexttt

The room is large and comfortable. Hotel staff is very friendly and helpfull. You must be try ceeam soup and Menado Porridge. the hotel feels in the middle of the city. easy access. many places to eat around the hotel.

the price is quite good, the food is very tasty and varied, the service is quite good and friendly, the facilities are complete, I will return to this hotel again if I go to Palu, because it is very close to government offices and the business center

I choose this hotel for the location which is around 15 minutes away from Palu airport. Breakfast are enough, there are several options of food. Cleanliness of bed linen and towel could be improved. Service by the staff is good.

Highest hotel in town, air con wasnt cool enough, theres near smoking area in the restoran, located in the center of city, overall is all ok.. no complain and recomendingbto other to stay here in future

Good value hotel and very friendly staff. The room was not too large and although not too fancy it was clean and comfortable. breakfast is very good in my opinion (Indonesian food) The location was excellent for us

Excellent taste for breakfast, friendly staff, friendly hotel management. Personal touch service and care for my need during breakfast and stay. The hotel crews were addressing me with my name, which is excellent. Thank you. Great job for GM Bapak Effendi, FBM Ibu Rita, Executive Chef Chef Edi, FO Pak Amar:

I always love to come back to best western palu. Very close to the airport and near by to everywhere that I want to go. Also, helps me to provide my business purposes. I do really enjoy to staying in here. Thank you.

they have soft beds, various menu for breakfast (also various desserts), also located in strategic area where you can easily find restaurant nearby. they have various type of room. would love to stay again and again

Best place to stay in palu . Strategic and many resto around . Nearby the airport. Comfy room and nice city view . Great service and hospitality . Easy to reserve and the food in hotel is so tasty . Cant wait the new year event in best western .

The Best Western Plus Hotel Palu is very clean hotel. The room and bathroom are clean as well. Providing good internet and view. The breakfast is really great. Hospitality team, kind and very helpful.

Verry Good Hotel in Palu, Have a nice view from sky cafe, Best Service, good people and personal, very good room, clean room and clean bathtoom, have a good meeting room with large capacity. Internet connection was good but not stable, please fix it. Thank u.

Was a muck up with the hotel I'd booked so was just a fluke I ended up here and I'm so glad I did. They let me book in at 7am and have breakfast when I booked in. Unbelievable breakfast guys. You won't be disappointed with your stay here

i am very satisfied with the service and cleanliness of the room, the roomboy is very friendly and very thorough in cleaning the room. i hope when i stay back again, i can still meet them again. keep on keeping the room clean. thank you

I stayed in this hotel for six days to conduct an event. The staffs are amazing! They are helpful & friendly. The room was cleaned everyday. They checked the toiletries regularly and supply the new ones. Their breakfast was satisfying with lots of options from local & western food. I'd say their local food are topnotch! I really like Bubur Manado and the yellow chicken soup (a.k.a Soto Ayam). So, if you want to try authentic Indonesian food, this is the place you need to visit

I'm really happy with the stay in Best Western - will always go back there when I'm in Palu. Makes my life super easy and convenient and the staff is amazing. They're very helpful and super friendly - you'll not regret staying here. The amenities offered is more than enough and it's clean. I'm really satisfied staying in this hotel. Thank you Best Western, you guys really are the best!

Based on our experience, so far the service so good and make us satisfied. We'll recommending this hotel as one of place that you have to stay for your vacation. It probably can't disappoint you, because the service can make you enjoy during your vacation or your business.

The staffs are very friendly and they provide excellent service. The room service and restaurants also provide a wide selection of traditional Indonesian, Oriental, and Western foods. They also provide facilities such as a swimming pool, fitness center, sky dining, etc. The location of the hotel is also quite strategic as it only requires about 10 minutes drive to go to the airport and it is not far from the city center.

I have an amazing experience when stay in this hotel, all staff was very attentive, especially ms. mentari from guest relation, she give a best services, breakfast was good, rooms is super clean. For sure i'll come back again to this hotel. Thank you

It's a new hotel at Palu City. The rooms are clean, homey & the amanities are complete. The wifi are good, the restaurant are complete, with friendly staffs. Good Job Best Western Palu. Highly recommended if you wish to stay here both for family and business trip

Clean Room, Good Lightning. Near from Airport and locate in main disctrict of Palu City. Try it when visit to Palu. Also bonus good city view and mountain view direct from window. 4 from 5 , one of best hotel here.

Booked a deluxe room on the Best Western APP (even showed pictures of said room ) , when we got to reception to check in she informed us that it would be 2:00 pm before it was ready , no problem. well come to find out they dont even know what a deluxe room is and after showing them pictures and even a confirmation for that room booked , they DONT even have one !!!! after much discussion and a very poor customer service service experience we settled for a very not so deluxe room . once we get in the room the freaking air conditioner doesnt work , go figure!!! in short NEVER stay here for any reason my dog lives in much better conditions. However the #bestwesternhotels APP builds it up to look very nice but the bottom line is........IT SUCKS !!!!!!!!!!!!

The friendliness of staff named Tari makes feel comfortable when cheking in, Really loved wooden floors in my room Just 5 minutes from airport Quick access to the city center Quite close to two districts Donggala and Sigi If you are on bussiness trip in palu,this hotel is the right choice

Based on experience and the opinion of several colleagues, BW hotel has made a significant improvement compared to my previous visit. Especially Food and Beverage area, both F&B Production and Service. I had unpleasant experiences regarding the food quality before and consequently made me hesitant when our staff proposes an event at the BW Palu hotel. Nevertheless, to verify it, I invited 2 of my staff to dine at the restaurant, I was wrong, the quality of the food has improved (thanks chef for prepare delicious dishes). F&B services (Juli, Husnul, and Tesha) and other staff are friendly and very helpful. The Marketing, MICE, and Front office teams are also very supportive, so the events run smoothly. One of my opinions is the Sauna facilities need to be improved by providing lockers to store personal items so that we don't have to put things on the floor outside the sauna room. Overall "Outstanding" service. I also want to take the opportunity to thank the BW Palu team for your kind hospitality. I will recommend this hotel to our network.

Amazing view from room and great place to refresh your brain from work with Family or friend. Great services and really care resepsionist and than great view from skydining very very amazing, you can see all the city view. AMAZING.

already notes on my booking, that i requested single bed, smoking room and early check inn at 8am i came early at 06.40 because my plane was on time, and the distance between airport is very near to the hptel location for my early check in request, i have to pay 50% from the room rate ( its ok) BUT the hotel cant provide me the smoking room and the single bed very disapointing the room was good

This hotel is a great place to stay. There's an outdoor pool and a nice rooftop restaurant which offers a great place to have an evening drink. Staff was very friendly. The breakfast buffet included in the stay offers a great variety of food and pretty good quality. The restaurant staff was very friendly! Spa was also nice, but they didn't speak much English. Hard to book service when we can't understand each other...

Quite nice room, near airport, average breakfast menu, i think in overall this hotel has facilities we need during my stay. I think this hotel quite new, seen from the hotel paint and others furniture. Room cleanliness good..

Great price, near airport, good service, super friendly staff, love it! If you want to stay overnight in Palu to catch the next flight, I would recommend this hotel. Compared to other comepitors, it has a better price among others.

good enough in services and accomodation good in food good in swimming pool good in gym theres many things is good enough for traveller in bussiness trip and in another time let me think to do again to get in this hotel group

I stayed here for 1 night for business. The hotel was near the airport and city center. The room was clean, spacious and I had a comfort sleep. Breakfast was also OK. Swimming pool was small but enough for morning exercise.

This is a reasonably nice hotel in Palu and a good location for us for the ferry. The staff are very friendly. They have a large underground parking lot. The food in the sky restaurant was just ok. The breakfast is large and varied.

Nice, clean and comfortable hotel in the center of Palu City, and near the Airport. The price was reasonable, room was clean. The hotel lobby was spacious and clean. The staff was friendly enough and very helpful, so we felt comfortable staying at this hotel, even though when we were staying, it seemed that the hotel was not visited by many visitors. Breakfast was good, and quite a large selection of menus are provided, both Western and Indonesian foods. The only constraint was the small parking lot, and the exit path from the parking area are very narrow. No shuttle available to go to the mall, like Palu Grand Mall, but you can ordering grab taxi. Overall, I recommend this hotel if you want to stay in Palu city, Central Sulawesi.

Saya berkunjung ke palu untuk keperlua pekerjaan. Kebetulan kantor tempat saya bekerja punya cabang disana. Overall about this hotel, it's not bad.. but not that good.. the location near the airport. The room is pretty spacious. The view is nothing special. I have problem with AC in my room. I've set the temperature to 15 C but i feel like it was 27 C.. not cold enough.

This hotel is located center of the city , Palu - and it's easy to reach, only by walking. The hotel atmosphere is really comfortable and make me feel at home.The employees are kind and helpful. Its rooms are big and completed with Indonesian style. This hotel is very suitable for vacation nor training-gatherings and conferences. Its food is varied and delicious with the taste of Indonesia, Asia, and Europe. When going on vacation nor work activities, then Best Western Hotel could be the main choice and will be very satisfactory.

Just as other best western hotel, coco palu is very nice, clean and neat. What i like the most is the breakfast. It has various choices. It can be better if the pool were bigger. Negative side is that the sauna doesnt work.

I just have a pissed of mind instead of peace of mind staying at this hotel. Staying here for 4 nights together with collagues for a business trips. We book 3 rooms for total 4 nights each. The room are not sound proof, you can hear your neighbour open and close the door, my room basically had a moldy on its wall at the enterance (I think it is not good for health) and the hotel management need to significantly improve the maintenance, I don't have the fully control on the air con temperature and its sounds so distrubing (if you need a silent and quality sleep, this is not recommended) while the bath room were always wet, I don't know now why. But the most annoying one were I had been called several times due to my deposit, like almost everyday. They seems very busy with their own operation and revenue. I don't think they will care about your nice and good stay. First time I was checking in, they did not asked any deposit until I arrived at my room and called asking for deposit. The next day, they were called to my mobile like 2-4 times and I returned once to ask what's the problem, then they mentioned about billing of the other room (which was has deposit in it), And the third night I was stayed here, they were called me again and even told me colleague that my deposit was not enough to cover the room charges. The last night I was stayed I talked to the front office desk and asked what happened, she said it was called from the back office asking for more deposit. Then I was told her should I settle it right away ? I did it paid in full the remain balance which is only 15-20% of my billing at the period. What happened next, the Front office were not able to provide me the receipt after I had full payment. She said the system only able to produce the receipt at 2 AM next morning, it means only available next morning. The question is why did they asked me for the remaining deposit to complete the billing if they can not provide me with the full receipt the moment i had full paid. So hassle staying at this 4 stars hotel with lousy service.

I stayed here in May/June 2017 and found it perfect for my needs and a very pleasant experience. Hotel is still very new - so most furnishing and fittings function and look good. Staff are very friendly and helpful. Beds are comfortable. Nice swimming pool and gym, v welcome after long day's work. Indonesian breakfast buffet was great (there's also western buffet) - went to bed looking forward to breakfast! Hotel is close to airport, but quite far from beach and centre of town, though local taxis will get you where you want to go for Rp 25000 or so. Nice views of mountains, esp from upper floors, and there's a rooftop bar / resto area, with live music a couple of times a week. Some nice nearby eateries (Warkop Anugerah, Dewi Sri, Padang). A few bugs: beer is much too expensive; safety deposit boxes don't work; evening meals - my menu choices were usually not available; A/C system a bit temperamental; windows don't open. Would also encourage management to adopt some "green" policies: it really isn't necessary to change sheets and towels every day and it would be better to provide each floor with a water dispenser, than hand out more dreaded plastic bottles!

Hotel has an excellent location, just 5 min from the airport (no noise caused by that). Breakfast is good. Rooms are good. Water pressure in the shower is good. They provide in the afternoons free cookies and coffee/tea in the reception area. In my opinion the hotel is better than Swissbel and Mercure. Smaller issues, like key card had to be re-activated twice during a 5 day stay, but all in all, clearly to recommend.

This is my first visit with family, generally the room is good, breakfast so far standard set up but check in & check out need improvements, really took my times to waiting the process. Considering the flow of in & out hotel entry, sometimes the cars from basement stuck on ramp. Recommended just for business purposes since the hotel did not have kids facilities.

Rooms are sleek clean, amenities all functioning. Staff are very friendly and helpful. Room rate is acceptable. Unexpectedly one of the nicest breakfast buffets. One suggestion, please maintain the ambient music volume in the alley at a comfortable level. For once it had gone up a wee bit louder than it should be.