ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel The Inn & Suites Pacific Grove, Pacific Grove

4.0/5  - basé sur 677 notations.
660 Dennett Street, 93950-3832, Pacific Grove, United States - See map

Welcome to the Best Western The Inn & Suites Pacific Grove! Pacific Grove hotels have everything guests need for the perfect California escape including sand, surf and plenty of sunshine. With townhouse-style guest rooms at this Pacific Grove hotel, you'll truly feel right at home. Ideal for extended stays and larger groups, it's like renting a home near the beach. Not all hotels in Pacific Grove come with such expansive accommodations, but at Best Western, travelers know they're getting prime rates, location and amenities. Just a few of our amenities include charging stations: TESLA charging & Regular charging stations for your car, on-site bike rental and much more. Guests are within walking distance to the beach, so be sure to pack those shorts and flip flops. Enjoy free parking and a complimentary, deluxe continental breakfast each morning. There are scores of local, incredible restaurants, but leave the most important meal of the day to the friendliest staff in town. Featuring fresh, local fruits, regional favorites and all-American staples, there's no better start to your morning. The Monterey Bay Aquarium is just a few miles away for those who want to get a closer look at what's below the turquoise waters. Take advantage of a nearby 17-mile drive that's scenic, gorgeous and gets you into the California experience instantly. It's perfect for couples on a romantic excursion or photographers looking for their next great shot. Head over to Asilomar State Beach for some of the best wave riding in the area. Plus, the Asilomar Conference Center is also located walking distance from the hotel, popular for special events, trade shows and business travelers. Of course, when staying at this Pacific Grove hotel, it's easy to mix plenty of pleasure in with a business trip. Ask a friendly staff member for recommendations on dining, shopping and sightseeing. Book your upcoming trip at the Best Western The Inn & Suites Pacific Grove!

Best Western

Hotel The Inn & Suites Pacific Grove

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 674 guest reviews
NOTE ISSUED
Excellent
320
Very Good
232
Average
77
Poor
30
Terrible
15
REFER TO NOTICE
Business Business
38
Couples Couples
262
Family Family
251
Friends getaway Friends getaway
57
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Like Having A Condo In Pacific Grove"

5
14/09/2018

A very different kind of lodging--in a good way. As it turns out, this Best Western was built as a time share and converted. It has spacious rooms in an extremely relaxed environment. Walkable to a few restaurants and--if you don't mind walking further--to fabulous Monterey Peninsula beach scenery. Like being part of the neighborhood. This is not the place for those who want to be close to action--for that you'll want a short drive. But it's quiet with typical peninsula trees and water sounds (if not views). Very nice.

"Clean and Quiet"

4
03/09/2018

Nice quiet location away from the noisier parts of town. Rooms are large although a bit dated. Pleasant stay except that we had a clogged bathroom sink. Maintenance and quality of breakfast could be improved. Still giving 4 stars because it was otherwise a nice tidy property.

"Very Good Spacious Hotel"

4
11/08/2018

This hotel was clean with excellent size rooms. There were three of us and it had 2 bedrooms with cooking facilities. Safe included. Really close to Monterey and Pebble Beach. Would definitely recommend.

"Peaceful Setting"

5
09/08/2018

Situated in tranquil Pacific Grove, amongst a leafy setting, this BW turned out to be a great choice for 2 nights. We stayed in room 114, very spacious with a small balcony to sit out on in the evening. Very comfortable king bed and so quiet, no sleeping worries here. Breakfast choices consist of good quality products too, although hot options are not available. Nearby is a coastal walk which is very pleasant to undertake, and we saw many wild deer grazing in nearby open spaces. We really liked it here, and is a well priced choice for the location, away from the hustle and bustle of nearby Monterey.

"Fantastic hotel"

5
22/07/2018

I had thought of staying in Monterey as part of our trip from Pismo Beach to San Francisco, but so glad I stayed at this gem of a hotel in Pacific Grove. We were looking for a family room as there are three of us (14 year old son) on this journey and we found the perfect solution here. He has his own bedroom, which is ideal. Rooms were excellent, free WiFi (unlike so many larger hotels), kitchen area, plenty of parking for each unit, perfect. Main building provided great choices for the continental breakfast and the staff could not have been more helpful and friendly. Location is quiet, which is exactly what we wanted. Within a very short walk to the beach, or a short drive to the centre of Monterey. Perfect location, great staff and a great price. Would recommend.

"Good hotel- very friendly staff"

4
15/07/2018

Everyone at the hotel was very friendly and helpful. Hotel was in a good location- quiet and comfortable. Paths to walk on- close to beach area. Good if you want to be away from tourist areas but close enough to drive 10 minutes to Monterey.

"Spacious Suites - Great Value in Pacific Grove."

4
09/07/2018

Well located in quiet setting. Very clean, spacious units with small balconies and carport parking attached to teach three-unit building. Owners are exceptionally cordial and helpful. Pretty good continental, help your self, breakfast room. TV and WiFi reception above average. One of the best values for your dollar in Pacific Grove.

"Peaceful Oasis"

5
27/06/2018

My husband and I had the most wonderful stay at this hotel. The staff is friendly and helpful. The shoreline is walking distance and the rooms are spacious and quiet. We felt like we were in a resort. Don't miss the friendly koi in the pond across from the office!

"Perfect!"

5
20/06/2018

We were pleasantly surprised! After a full day of enjoying California's Highway 1 this was a perfect end to the day. The location is wonderful, not on a busy highway and within walking distance to the beach. Upon arriving, the exterior of the property is appealing and welcoming. Check in was a breeze. Our room with 2 beds was more like a 1 bedroom condo or town home...roomy and comfortable. The beds were comfortable and the room was clean. Gym was adequate to burn off a few extra calories consumed while travelling. Breakfast was good! Overall, very nice stay!

"A gem!"

5
14/06/2018

We found Pacific Grove and the Best Western to be a gem we didn't expect! Rooms were spacious, clean, and had everything we needed. Breakfast was great and many options. The woman who checked us in was helpful and gave us great info to spot whales (no whales, but we saw dolphins) and a great location for beach walking! Thank you!!

"Huge rooms, small bathroom"

3
02/06/2018

My wife and I spent the night here. The desk receptionist was very freindly and helpful about the area. Our room was more like a small resort apartment complete with a nice sitting area and small kitchen. The bathroom suite had an open washbasin area, a tiny commode chamber and a small shower stall. The balcony looked over a small foot trail. Very clean and quiet.

"Disappointed"

3
31/05/2018

Having stayed here before and being very pleased, we were disappointed. Nice location. First, the room we were assigned at close to 4 pm, had not been cleaned/made-up, so we were assigned another room/suite. While the suite was satisfactory, and clean, the porch area was dirty and had a lot of spider webs. One of the TV controllers didn't work. The stopper in the bathroom basin was lying loose and we had to fix that ourselves. The room thermostat needs an instruction sheet. Breakfast was OK.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with us, your business means a lot. On behalf of our whole team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. Thank you again and hope that you visit the hotel again, soon.

"Outstanding staff"

5
30/05/2018

The hotel was completely remodeled two or three years ago and is very well maintained and in excellent condition. The kitchenette units have a range top, full-size refrigerator and a board range of utensils but no oven or dishwasher. The complimentary breakfast offers pastries, cereals, waffles and refrigerated breakfast sandwiches. The staff is EXCEPTIONAL. Our only criticism is the cable channel selection; it's very limited. But the internet speeds are good and easily support streaming HD video. If you're planning to visit the aquarium you can buy tickets thru the hotel computer and get a ticket for the standard one day price which is good for 2 days.

"Enjoyed our stay!"

4
25/05/2018

This was a delightful lodging experience — every room was a townhouse with its own bedroom, kitchen, and small living area. Our room was very clean and nicely furnished. There was also a garage, patio, fireplace, and safe. The staff was unusually friendly and helpful, assuring us that they are available to respond to whatever needs we might have. Our only complaint — my wife has limited mobility, and we communicated that fact when we made our reservation. We learned upon arrival that even the first floor rooms have steps and the room itself had several levels. We made the best of it, but would have appreciated knowing what we were getting into beforehand.

"Very good hotel"

5
21/05/2018

Because of a knee injury, I had a handicapped room. The room and bath were very nice. The parking spot was right in front of the room. Breakfasts were fine. Good location. Close to many restaurants (within short driving distance). Close to 17 mile drive through Pebble Beach.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for your feedback regarding your stay at the Best Western The Inn and Suites Pacific Grove. We are delighted you enjoyed your stay and glad you liked the location! Thank you for choosing our hotel and we look forward to seeing you on your next stay!

"Great spot "

5
01/05/2018

Stayed there for the big Sur marathon the wheelchair accessible rooms were awesome roll in shower, beautiful king bed nice terasse breakfast, peaceful neighbourhood we wanted to stay longer, they were unfortunately full. Will be my first choice anytime I visit Monterey. Thank you so much for a wonderful stay.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for your feedback regarding your stay at the Best Western The Inn and Suites Pacific Grove. We are delighted you enjoyed your stay with us and enjoyed the room, breakfast, and the peaceful surroundings! Thank you for choosing our hotel and we look forward to seeing you on your next stay!

"electric car charging"

2
27/04/2018

Charging is NOT free. They charge $10 which is a lot given other BW provide with w/o charge. This is not a nice BW, and would recommend looking at other options in the area: there are several. Room was clean but not well maintained. There was as no one at the desk at check out.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for sharing your feedback with us, your business means a lot. On behalf of our whole team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future. Thank you again and hope that you visit the hotel again, soon.

"Excellent"

5
13/04/2018

As others have said, it was like having your own apartment! We had a large bedroom, a huge shower, a separate toilet room and utility style room with a fridge and microwave. It also had a spare bed available to fold out in this room if required. Was clean, spacious and breakfast the following morning was perfect, my husband particularly enjoyed using the ‘make your own waffle' machine! Plenty of cereal choices, yoghurt, pastries, bread, and microwaveable egg muffins etc. They also catered for gluten and lactose intolerance. Staff were helpful and friendly, I would highly recommend and would definitely stay again.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay with us and enjoyed the service, the spacious room, breakfast, and the overall surroundings. Thank you for your feedback regarding your stay at the Best Western The Inn and Suites Pacific Grove and thank you for choosing our hotel, we look forward to seeing you on your next stay!

"Great Room!"

5
06/04/2018

Very nice floor plan with fireplace, full kitchen and two floors of living space. Super fluffy towels were also a bonus! Great location, close to beach and nice place if you enjoy walking. Quick service and friendly workers.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for your feedback regarding your stay at the Best Western The Inn and Suites Pacific Grove. We are delighted you enjoyed your stay with us and enjoyed our beautiful spacious king suite and the location! Thank you for choosing our hotel and we look forward to seeing you on your next stay!

"AMAZING"

5
03/04/2018

It was like we were staying in a personal apartment. The staff was amazing, rooms were spacious, breakfast was spot on. It is located near a residential neighborhood making it a very quiet, peaceful sleeping experience.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for your feedback regarding your stay at the Best Western The Inn and Suites Pacific Grove. We are delighted you enjoyed your stay with us and enjoyed the service, room, breakfast, and the overall surroundings. The neighborhood is indeed peaceful! Thank you for choosing our hotel and we look forward to seeing you on your next stay!

"Like your own condo"

4
22/03/2018

This is not a typical hotel. Appears to be a former condo complex. Very spacious. Somewhat of a strange layout with bathroom at one end and bedroom at the other and a change of level with three steps in between and yet it worked exceeding well for us. Separate area for TV watching and a fireplace in the bedroom. High ceiling and lots of windows. Very pleasant. We stayed three nights and were very satisfied. Breakfast is included and is quite decent. Great base for exploring the area.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay with us! Thank you for taking the time to write a review. Glad you enjoyed the area and the breakfast as well! We hope that you visit the hotel again, soon.

"Enjoyable and quite place to stay."

4
22/03/2018

Situated next to the famous 17 mile drive, this was a great place to stay, we had the lovely town of Carmel on one side and Monterey on the other.The hotel was spacious,clean and provided a complimentary breakfast which was adequate. The staff pointed us to a local fish restaurant which we could walk to, it was very good. One of the highlights of our stay was to drive to the Spanish Inn on the bay golf club where each evening at sunset they have a Piper coming up the 18th playing Scottish tunes!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay and that the rooms were spacious and clean. Thank you for taking the time to write a review and hope that you visit the hotel again soon!

"Great Price / Decent Sized Rooms / Friendly Staff."

5
20/03/2018

Stayed here for a few nights and used Pacific Grove as a base for our travels around MRY and SFO. Check in / Check out was easy...front desk staff were extremely helpful with requests and questions. Rooms and bathrooms were of a good size, well maintained and clean. Thank you Best Western The Inn & Suites Pacific Grove for such a memorable stay.

"Incredible hotel for the price. The room was clean and comfortable, the service was great, the breakfast was awesome."

5
12/03/2018

Incredible hotel for the price. The room was clean and comfortable, the service was great, the breakfast was awesome. We will definitely be staying here again! This stay has changed my view of best western.

"Excellent second visit, particularly good value for winter stay"

5
12/03/2018

We had a great 2 night stay here in winter . Great value offered for off season king suite, friendly helpful service, good standard breakfast, lovely setting in middle of woods, clean, spacious room and bathroom, very comfy bed.

"Could be better."

3
11/03/2018

Service is very average.When we arrived at the front desk, we had to wait until someone come and do our check-in. We stayed there on our way to Say Francisco and on our way back from there. The first stay, was terrible. It was impossible to connect to the wi-fi. The room telephones weren't well plugged so they only worked after a person traveling with me fixed it. After fixed, I tried to reach front-desk around 20:30 to ask about the wi-fi and no one ever answered me. On our second stay, was way better. Everything was working as it was supposed to. Service was again average. The really good thing about the hotel is that is super close to the entrance of 17 mille drive.

"Quaint, Clean and Friendly"

5
25/02/2018

When I booked the 2 suites at Best Western, I knew that it would be a clean, well maintained hotel with a free breakfast and reasonable rates. I was shocked at finding a Best Western in this location, a quiet residential area, with lots of trees and you could hear the ocean when sitting on our balcony In our suite there as a kitchen, living room , bedroom with a gas fireplace. It felt cozy and warm. Instead of looking like a Best Western hotel room it felt like a retreat with the high beamed wood ceilings and very spacious . Very clean. The staff were extremely friendly and attentive. The breakfast was amazing. Thank you for making our stay a memorable one .

"Birthday Celebration Stay"

4
02/02/2018

Made our reservation on 12/31/17, the front desk called on the morning of 1/30/18, to say our credit card had been declined... I contacted our CC and the BW had submitted the wrong expiration date for the CC. Almost a 4 hour drive to get there with some bad traffic in Monterey. We were greeted by Ed, Brandon, & Pam. To make amends, they gave us a complimentary bottle of wine for my birthday and said our room was an upgrade. Not knowing what any rooms they had, we were on the 3rd floor landing with an OK view of a garden area. The room was nice with a separate closet/room with roll-away bed, refrigerator, microwave, safe, and coffee maker. The shower was large but the "water closet aka toilet area" were VERY small. I had to stand against the wall just to close the door - it would have been a good place for a pocket door than sectioning off the main bedroom from the bath/dressing area. The HVAC runs like a 747 jet taking off in your room. Thank God the weather was so nice, we only used the heater when we showered. All-in-all, the grounds & accommodations were nice-we would definitely stay there next time we go. The breakfast was not as nice as some BW's - they have no kitchen so no hot eggs, bacon, sausage... they provided breakfast sandwich that had to be microwaved and the standard waffle makers. The fruit was fresh and the service was polite & helpful.

"Hidden Getaway"

5
10/01/2018

We stayed in a big suite, which was so nice and at an affordable price. There was a fireplace inside, spacious bedroom area with a television and sliding door, which opens up to a large patio area (if repainted to match room decor, it would look a lot nicer...like painter dark brown or very light brown rather than blueish), a couple of steps leading to a living area with a couch and additional television, kitchenette and dining room area and bathroom. The location is nice and quiet, in the middle of a neighborhood. Staff was very friendly, and I was even given a free bottle of wine as a gift since it was my birthday. We didn't get a chance to use the fitness center, but we did wake up in time for breakfast, which was pretty good (waffles, cereal, fresh fruit, yogurt, pastries, different beverages, etc). I would stay again because of the location - it feels like a nice little getaway spot.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay, breakfast, guest room, and the location! We hope that you visit the hotel again, soon! Thank you!

"Eh...Not so much."

3
03/01/2018

We came here on the recommendation of a friend and chose the king suite with "full" kitchen. Re the kitchen first: It is large but no oven and the barest of necessities when it comes to silverware, plates, terrible knives, no mugs only tiny cups and we had to ask for a wine opener which was fine. The cookware was old old old non-stick which was all peeling. No way would I use that. The bathroom is all the way across the suite from the bedroom and up 3 steps. Not good at night. Dangerous actually. Luckily I brought battery candles to light the steps. The view was horrific. Out the back to a shanty. The deck was large enough but with that view, why sit there? The upstairs guests could be heard all night long trudging up the stairs. I would not stay downstairs in this hotel given a second chance. On the plus side, the fireplace was really nice, bed comfy and nice heater as it was cold while we were there. The location couldn't be better for playing golf at Poppy Hills, Spanish Bay or anywhere in the area actually. The staff was helpful and the breakfast room had what my husband wanted..a tiny muffin and coffee. For me, the cons outweigh the pros on this property and I will be looking around for other digs.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are pleased to hear that our location suited you well and the staff was helpful to you. We are very sorry to hear your experience. We certainly aim to please our guests to the very best of our ability. We hope to welcome you back when you're next in town.

"Pacific Grove Best Western"

5
02/01/2018

We have been here 3 times and love the place. The staff is very friendly and helpful, we love the location, and the bed is very comfortable. We come for a few days to relax after seeing the grandkids. Wonderful!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay! Thank you for taking the time to write a review and we hope that you visit us again, soon!

"Excellant value for money"

5
01/01/2018

This was a pleasant surprise, the room was large and well appointed, all staff were welcoming and helpful, the continental breakfast was fabulous, from pancakes to fresh fruit lovely, I would recommend this establishment wholeheartedly.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay and the size of the room! It is spacious! Thank you for taking the time to write a review and we hope that you visit us again, soon!

"Comfortable and clean"

4
30/12/2017

Recently stayed at the Best Western, Pacific Grove. We had a great visit. Our room was comfortable, clean, and we loved the full kitchen and fireplace. The staff was very helpful and kind. We would stay here again.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay! Thank you for taking the time to write a review and we hope that you visit us again, soon!

"Great hotel walking distance to Asilomar"

4
28/12/2017

Recommended by a friend, we chose to stay close to the conference site at Asilomar. The staff were great when we raised a concern about the kitchen facilities in the suite. They immediately found another suite for us,much larger and still very comfortable. We liked the office table which was large enough and had enough electrical outlets for two phones and two laptops. The breakfast was excellent with lots of "make-your-own" choices as well as fruit and OJ. We can't say enough about how warm, friendly and accomodating the staff were. Parking is sufficient with some spots outside the door. The suites are arranged like a condo but noise was not an issue. I would stay here again.

"Best Western The inn & Suites Pacific Grove, CA"

5
27/12/2017

An absolutely amazing place to stay. Very very clean, friendly staff, quiet place, free parking, free internet, and free breakfast. Reasonable price, a few minutes away from the beach. We travel every year, and definitely, we will stay again in this hotel.

"Many Happy Returns"

5
23/12/2017

This is our preferred place to stay in the Monterey/Carmel area. It's located outside the main commercial zones in a wooded setting with the beach a short walk away. Location provides easy (car) access to a host of local features and attractions. Room size and amenities are excellent.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are glad you enjoyed the hotel and location, it is every quiet around here! Thank you for taking the time to write a review and hope that you visit the hotel again soon!

"Best value and quiet location in Pacific Grove/Monterey!"

5
22/12/2017

If you are looking for a quiet location and lots of space, I highly recommend the BW Inn Pacific Grove! My 2 teens and husband stayed 4 nights before the holidays. This place is a great stay for families with teens who want their own room or space. We had two rooms, a single room with king bed on the 3rd floor and a suite with king/queen sofa bed and kitchen on the 1st floor. Even though they are not side-by-side, they are right on top of each other between 2 short flights of stairs. The single room was very spacious with high ceilings and a closet that had plenty of room for the rollaway bed (included) to be laid out for a private sleeping area off the bathroom. The kitchen had lots of counter space, and came with a set of dishes, pots/pans, cooking utensils and utensils. The king beds were very comfortable. The heating and hot water worked well. The location is right next to Asilomar conference grounds and beach, on a residential street -very quiet. The complex is older and the rooms are not "glamorous", but clean, comfortable and spacious. Housecleaning service was good and consistent, plenty of towels, soap, shampoo, etc. The continental breakfast is basic, but enough to provide fruit, cereal, make-your-own waffles, and yogurt to start the day. We will be back!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Glad you enjoyed to spacious rooms and the hotel overall. We hope that you and your family will stay at the hotel again, soon! Thank you!

"Nice hotel, close to the action"

4
20/12/2017

We had a great time in Monterrey and Carmel. Hotel was pretty reasonably priced. Had a decent to pretty good breakfast selection. I'd stay here again. Some late night drunkards frolicked thru the complex late Friday. Not management's fault. But, detracted from the stay. Saturday and Sunday night were without noise issue.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed Monterey and Carmel! Such a nice place! We hope you enjoyed your stay and come visit the hotel again, soon and thank you for taking the time to write a review!

"Clean, quiet chalet style"

4
18/12/2017

Very enjoyable night. Staff were excellent. Room was clean and large. Very comfortable bed. Motel is nestled in a green area a five minute walk from the ocean. Breakfast was continental with lots of choices from fruit to cereals, although I do prefer a hot breakfast.

"Away from the maddening crowds!"

4
08/12/2017

A lovely little spot a block away from the beach. Even though the Inn was full it did not seem that way. Snuggled inside a community that was rich with a variety of trees and gardens, it was hard to believe that it was located in a city. We were impressed by the variety of birds, hummingbirds and butterflies that could be seen and heard. Even had deer in the area. There was a lovely water feature that delighted a pair of hummingbirds as they stopped to bathe. Our room (2 bedrooms) was basic .... and somewhat difficult to navigate around some old heavy furniture. If refurbishing is on the agenda, we would encourage the use of less bulky furniture so that one could get around easier. The main bedroom had the small balcony while the adjoining bedroom had the sink, fridge and microwave ... an inconvenient set up. The breakfast consisted of a variety of packaged foods ... typical of most Best Westerns. What was disheartening was the lack of recycling! Everything went into the garbage. Staff were friendly and helpful. Breakfast room very small, overflow outside or back to your room. Pacific Grove: Loved the old the old theatre downtown and were stunned to see and hear a huge number of Herring Gulls that circled the town at sundown. Quite a dramatic effect!! Pacific Grove is a lovely town and we would definitely stay there again.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed lovely town of Pacific Grove! Such a beautiful town! We hope you enjoyed your stay with us and glad you enjoyed seeing the deer walking around, the surrounding trees, butterflies, and more! Furthermore, we did a full renovation of the property and we apologize if some of it didn't exceed your expectations. We do apologize if our breakfast room is too small, however, there is seating in the gazebo or by the koi pond where you can enjoy your breakfast! We appreciate your comments and we hope that you will come back and visit us again, soon! Thank you.

"Hotel Stay"

5
07/12/2017

Great place, reasonably priced, walking distance to Asilomar. Had a good experience with checking in and out, and the staff was very helpful. The breakfast was good- maybe coffee could be a little stronger?

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review! We value your feedback about breakfast, location, and overall stay. We hope that you enjoyed your stay and hope that you will visit the hotel again, soon!

"Clean and Comfortable at a Fair Price"

5
29/11/2017

This hotel was a condo complex that was converted to a hotel, so it is much different from most other Best Westerns. The hotel was clean, comfortable and there was enough parking for all the guests. The beds were very comfortable so we slept great. The only downside was that the breakfast area was too small for the number of rooms in the hotel. The 4 tables in a tiny room made it quite crowded at peak breakfast time. The breakfast had a good variety, but it was mainly packaged foods.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you had a goodnights rest! Thank you for the kind comments about the hotel! We do have limited space at the breakfast area, and we do apologize, however, we do have lots of seating in our gazebo and by the pond to enjoy your breakfast in the mornings! Thank you for taking the time to write a review and we hope that you stay with us again!

"Great value"

5
20/11/2017

We booked a suite with king size bed and got an apartment complete with fireplace. Staff was outstanding and very accommodating Breakfast was about average. Internet intermittently required new sign on. Book early and get the best value.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay with us. Glad our team was outstanding! Thank you for taking the time to write a review and we hope to see you soon!

"Quiet surroundings"

5
18/11/2017

We stay at this hotel every time we visit Pacific Grove and have been coming for years. It has a quiet neighborhood setting yet close to the beach and downtown area. It has recently been remodeled and updated, rooms are spacious, clean. The suites include a king bed, fireplace, living room area, two televisions, bathroom and a full kitchen. There is also a sitting area outside with two decks, one enclosed. Staff always friendly and helpful. Complimentary breakfast in dining lounge. I highly recommend this hotel, can't wait to return.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Hello! We are delighted you have been coming back to stay with us every time you come to Pacific Grove! We strive to exceed our guest expectations. Thank you for taking the time to to demonstrate how happy you are with your stay and the guest room, we really appreciate it and we are happy to hear that you would choose to stay with us again. We hope to see you soon!

"Great location"

5
13/11/2017

Stayed at this hotel for 2 nights to attend a family wedding. Location was great and within walking distance to the Ocean. Breakfast was good and had enough selection to help start your day. Staff was very helpful and friendly.

"Looking for Comfort in a Quiet Area?"

4
09/11/2017

Guaranteed Rest, Marvelous Free Deluxe Breakfast, Snacks Throughout the day, Close to the College. The staff was ridiculously nice and went out of their way. Nice swimming pool, there is a hot tub that works, and most importantly a sauna that gets the job done. This is a place of solace. Great wine and farmers market all around. I forgot to mention the. Walmart near by.

"Great value for money. "

4
06/11/2017

Overall a good place to stay. The downside for us was unseasonably hot weather coupled with no air conditioning. We are told no one in Monterey has a/c as it never gets too hot. Not the case when we were there - it was stinking hot. Really nice room in quite location, good breakfast, good staff. Add air conditioning for 5 stars.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are pleased to hear you enjoyed your stay overall. We hope that you visit the hotel again, soon.

"Pacific Grove experience"

4
06/11/2017

This hidden hotel in Pacific Grove was in an awesome location. Short walk to Asilomar Beach, a little longer but nice walk to Lovers Pointe. Close drive to Cannary Row and Carmel to name a few. Nice clean room, covered parking available, continental breakfast, we had a great experience and will be back.

"Excellent Hotel Close to Water"

4
25/10/2017

Unexpected Hotel in residential area very close to Asilomar -- approx 1 mile to downtown Monterrey. Very large suite with high sloping ceilings and deck. Large kitchen; Walled in deck for privacy. Very relaxing. Front office (Branden) excellent host. Parking in lot under suites often filled up but there was no problem parking on street.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a wonderful review about the hotel, location and staff! We are delighted you enjoyed your stay and hope you visit the hotel again soon!

"Fantastic hotel in great location"

5
25/10/2017

We loved this hotel. The rooms were large, clean and well laid out. The location was perfect as it was close to many things we wanted to do. Staff were great and went out of their way to be helpful to us. We loved everything about this hotel. The breakfasts were great also. No kitchen but a refrigerator full of food that can be microwaved. Had waffles, and lots of breakfast cold foods. Great breakfast. In a residential area so very quiet and serene.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay with us! Thank you for taking the time to write a wonderful review about the hotel, staff, and location. We hope that you visit us again soon!

"Best 3 day getaway"

5
18/10/2017

Pacific Grove is a beautiful place for a romantic getaway and the Best Western was a great place to stay. Friendly staff, nice accommodations for a reasonable price. We loved how close it was to all the activities we had planned. It was the perfect place for a romantic getaway.

"Pacific Grove, CA"

5
11/10/2017

Great location! Room was very spacious and comfortable. The room had three separate living areas. A bedroom, living room with a separate TV, and a kitchen with a dining area. There were two private patios for outdoor living. Overall our stay was very relaxing and enjoyable. I will definitely stay here again when visiting the Monterey Bay Area.

"Accommodating"

4
07/10/2017

I was pleased with my unit with large rooms. This hotel is much better than I expected because of renovations. As others have previously mentioned, it is located in a quiet area close to the beach. The breakfast area has a good selection of food.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the breakfast! We hope that you visit the hotel again, soon. Thank you!

"Love this place!"

5
05/10/2017

We have stayed here on several occasions. King room with kitchen beautiful. Private deck, fireplace, internet, clean rooms, comfortable beds, kitchen has utensils, coffee cups, wine glasses, silverware for 4. Dishes and microwave and full refrigerator. Walk to ocean from room, nice walk, not to steep. Overall great stay!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the room! We hope that you visit the hotel again, soon. Thank you!

"What a Gem!"

5
05/10/2017

This Best Western is truly a gem. It was a great find for us and wished we could have stayed longer. The surrounding area was residential and park-like. From our terrace we could see deer wandering about close to the property. Rooms were ideal. Staff was great. Exceeded our every expectation. Helpful staff who recommended several restaurants based on our likes and dislikes. We even walked to one!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the area! We hope that you visit the hotel again, soon. Thank you!

"Excellent Hotel"

5
24/09/2017

This hotel was of a very high standard with friendly helpful staff. One of them even picked us up as we were walking into the town. The rooms were of a very good size and clean. The breakfast was self service but the variety of food to choose from was excellent.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay. We hope that you visit the hotel again, soon. Thank you!

"In The Woods"

5
20/09/2017

I actually doubted all the perfect scores on Trip Advisor, that is until I stayed there. It was great having our own little apartment. I loved the wooded setting, deer walking around and quick walk to the beach in addition to a great fish restaurant down the block. It is only a few blocks away from The 17 Mile Drive and Pebble Beach Golf Course. We did need to keep the slider opened at night for some air, but at no time felt unsafe about it as our unit was so high off the ground and with our own deck. There were quite a number of stairs to get to our door, so this might be a problem for some. This is not a fancy hotel. No bar or restaurant on site, but it is a nice place to stay. Having our own garage was nice too.

"Very comfortable in magically Pacific Grove"

5
19/09/2017

We stay here in a suite every September for the Monterey Jazz Festival. It is very comfortable. The high point for me is walking the beautiful 1920 neighborhoods and to the ocean. Deer wonder about freely and it is very peaceful. There is a seafood restaurant within walking distance but no shopping. Pacific Grove downtown/village is a short drive. There are wonderful little shops and plenty of really good restaurants. It is very peaceful and beautiful.

"No Stress"

5
16/09/2017

Clean, quiet, relaxed, friendly and helpful staff, great coffee in the breakfast area, close to everything, very easy to get around. I will definitely stay here again the next time vacationing in this area.

"Surprisingly good, great location!"

5
15/09/2017

This Best Western is small, woodsy and fits with the location, across the street from Asilomar. Rooms are modern, and recently remodeled bathrooms. Great staff. Serve yourself breakfast, healthy granola and dried fruit ,and other cereals too, yogurt, toast, make your own waffles. Quiet location, clean, comfy beds. We especially liked the two bedrooms (one bath). Easy to walk thru Asilomar to the beach.

"Quiet and Spacious"

5
13/09/2017

The Best Western Inn and Suites Pacific Grove California is a quiet, spacious facility. It is near 17 mile Drive between Monterey and Carmel. The room was very clean and well maintained. The breakfast provided was better than the standard chain hotel breakfast.

"Best Vacation yet!"

5
12/09/2017

Thanks to Best Western, and how well they treat and honor their guests, the entire staff made sure that myself and my wife had the best experience stay, were comfortable. It's one vacation we will not forget, Best vacation yet!

"Good place near 17 mile drive"

3
06/09/2017

A good option to more expensive hotels in Monterey, close to the 17 mile drive. Clean rooms, but a bit small. Parking just outside your door. Good breakfast. Some of the staff were not so service minded. Terrible wifi, which we pointed out, but we were ignored. Nothing was done to try to fix this.

"Lovely comfy hotel in quiet residential area a short distance from Monterey and Carmel"

5
04/09/2017

Loved this hotel - in the middle of a residential district. Relaxed and comfortable. Walking distance to Asilomar beach where you can lay on the sand and watch the surfers and the waves. Room was comfortable and roomy. Landscaping outside lovely - little ponds and fountains, and places to sit. Fabulous being away from the commercial centre of Monterrey but easy to get in there to see the attractions, and easy to get into Carmel too. Easy driving to Safeways and gas stations. Really recommend this hotel.

"Nice quiet spot near Asilomar"

4
02/09/2017

Great stay for several days here. Nice balcony. Oddly arranged room, but new and comfy. Nice indoor and outdoor breakfast areas and gazebo. Nice landscaping. Price varied wildly from day to day and week to week ($120 to $210!) for the same room, so be sure to get the best price, which is often BWRewards price. No AC, so don't stay during a heatwave (like they are having now). We were lucky because it was foggy for the five nights we stayed. It's not close to town, but we preferred the tucked-away location for peace and quiet and quick access to Hwy 1 via 68. If you have limited mobility, beware. No elevators, and if you don't get the one handicap room we saw, you may do lots of stairs. I was told 14, but in actuality it was 26!

"Monterey & Carmel Get Away"

4
29/08/2017

Great place to stay for a mini vacation just a few hours away from home! Comfortable, clean, and attractive property nestled in between beautiful residential homes and areas. Lots of trees and quaint neighborhoods to walk along the neighboring streets.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you enjoyed your mini vacation and the location! Thank you for taking the time to write a review. We hope that you visit the hotel again, soon!

"We had a lovely stay here!!!!! The location was great! We would love to come back again! Very clean and great location!"

5
17/08/2017

We had a lovely stay here! The location was perfect- close to town center and beach but a little away for a relaxing and quiet stay. Also right on the start/end of the 17 mile drive so a perfect location if you're traveling/on a leisurely trip. The rooms were impeccably clean and the bed was super comfortable. It was very quiet and relaxing. The staff were super friendly, helpful and professional. We would definitely come back here again in the future if we're in the area.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are delighted you loved your stay! It is definitely quiet around this area. Thank you for taking the time to write a review. We hope that you visit the hotel again, soon!

"Nice neighborhood"

4
08/08/2017

I enjoyed my stay at this hotel. The staff at check in was very friendly. The room was very spacious. We had a standard room that included two bedrooms. It was very quiet. The area that it is in is just lovely! We saw deer just a block from the hotel! We did not have breakfast here at the hotel but I believe it is a cold breakfast since they don't have a kitchen onsite.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the guest room! We hope that you visit the hotel again, soon.

"Clean and comfortable with value"

5
06/08/2017

Lovely staff with clean rooms and quality service .. quite and calm area for relaxing.. this my second time here and i will visit again .. enjoyed using the gym, but i wish the breakfast has more cooked food..

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon.

"Great choice for Pacific Grove"

5
26/07/2017

The staff were helpful and very friendly. The rooms were clean, comfortable and HUGE. I stayed in two room types, and the suites are massive! The location is quiet and peaceful and a 10 minute walk to asilomar and a stunning beach! Great experience!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon.

"A unique hotel experience in a quiet area"

4
26/07/2017

I give this hotel a "B+". This hotel offers a different take on the hotel experience. It was marketed to me as each guest has their own private cottage, but that is not the case. You're actually sharing a building that has different "mini apartments" in it. The pros are that it's in a quiet residential area, it had a nice size private deck area, and the fireplace was a nice touch. We got a suite, and it was worth the upgrade. The cons were that there is no pool, and there's not much for kids to do. It's in a nice residential area, but there's not much privacy as the neighbors can pretty much see right into your hotel room. Lastly, there was very little room to walk around in our room. What's worse was that there was a doorstop for the front door right in the middle of the walkway. In fact, my wife tripped over it twice; me once. That's a basic safety issue.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon.

"Perfect Location"

4
25/07/2017

We like this hotel as it is centrally located for the 17 miles Drive, Carmel, and just a few minutes from town down Monterey and the Aquarium. There are some great restaurants close by and it is a set in a forested area where the deer often come down to craze.

"Comfortable and spacious accommodatioms"

5
23/07/2017

Our room was perfect for a family of 4. The area is quiet, the front desk was responsive, and we had a ton of space for hanging out when recovering from outdoor activities. This hotel is about 15 minutes from Point Lobos and 30 minutes from Elkhorn Slough. We bought groceries in town and were able to refrigerate and cook some of our meals and snacks (and the hotel serves standard continental breakfast).

"Peaceful Oasis in Pacific Grove"

5
19/07/2017

Best Western Inn is a great place to stay! Simply lovely area and a great headquarters to enjoy the Monterey Peninsula! Close to the beach, the monarch butterfly sanctuary and public transportation. We walked to downtown Pacific Grove and loved the quiet, the architecture, and the scenery!. We spent all day enjoying the historic Victorians, walked to Lover's Point and the Pacific Grove Farmer's market. And then we walked to Asilomar Beach to watch the sunset. Just breathtaking! Caught a bus to Monterey and enjoyed the Aquarium one day and Cannery Row/Fisherman's Wharf the next. I highly recommend the Best Western and this gem n the Pacific!

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We are also delighted you enjoyed Pacific Grove! We hope that you visit the hotel again, soon.

"Cute funky I liked it"

3
14/07/2017

Old apartments converted to motel. I liked what they did. Super funky. Staff incredibly nice. Seriously, the front desk gal was a sweetheart. This is not a fancy place. I've stayed all over Monterey. I'd stay here again. The beds however were hard as a rock

"good location"

4
10/07/2017

This is nice hotel in the area, quite, good breakfast, short walk to the beach, fine bedding, close to Monterey, 17 miles drive, and Carmel. Our room was clean, had nice balcony. The staff was friendly, and helpfull.

"Nice hotel in Pacific Grove"

4
10/07/2017

This is a very nice hotel in Pacific Grove. The rooms are spacious and clean, the location is perfect whether you like to walk on the beach, walk to the 17-th mile drive or go anywhere around in this beautiful area. There is a refrigerator and a microwave in the room which is a very convenient addition in case you don't want to go out for each meal. The price was a little bit high this time, but it was a Holiday weekend and what else can you expect at this location.

"Best stay at pacific grove"

5
05/07/2017

If you want to stay here n pacific grove for more than just a night, then BW would be your best choice. Remodeled rooms, friendly staff, and home style breakfast. Close to the ocean. We will definitely come back

"Great Environment"

4
24/06/2017

This was a great place to stay. Very peaceful and beautiful area. My room was extremely spacious, clean and comfortable. The staff was wonderful. I loved staying here and will stay here again. I enjoyed the entire experience! Check out my photos.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location. The area is very peaceful and quiet! We hope that you visit the hotel again, soon! Thank you!

"Great quiet location"

4
11/06/2017

Quite location in a residential neighborhood, 5 minute walk to Asilomar beach and 5 minute drive to the aquarium. Close to Trader Joes which was invaluable for having a casual dinner in the room (microwave and frig). Spacious rooms.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon! Thank you!

"Interesting motel concept!"

5
08/06/2017

When our GPS told us you have arrived at the BW, we could not visually find it. What we saw was a series of condominium cluster,2 "duplexs" with a garage. Each cluster consisted of 6 rooms/suites. We had a king room on the top level. Huge room, 4'x6' walk in show stall, lag walk in closet with a twin fold up bed, frig and microwave. Clean, comfortable and 25-30% less than nearby name brand motels/hotels.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon. Thank you!

"Comfortable stay"

4
08/06/2017

Very large accommodation, converted condos, large bedroom, huge shower & kitchenette. Pleasant staff, clean and tidy. Not luxurious by any standards but well worth staying here. Location fab. Eat all you want breakfast and plenty of free parking. 10 mins walk to beach and one if pebble beech golf courses.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and the location! We hope that you visit the hotel again, soon. Thank you!

"Disappointment All The Way"

2
07/06/2017

Arrived at 1:30, told room not ready until 3, asked to use a restroom after our drive, told not available. That night no secure internet (no password required).., next morning power outage.check out poor, wanted to divide check... hotel did auto check with all charges on one persons credit card... then instead of $156 a night, were auto charged $170... all in all disappointment all the way

BestWesternHotels, Corporate at Best Western The Inn & Suites Pacific Grove, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A Throwback to the 70's"

2
14/05/2017

This reconverted set of condos has been turned into a best western--and boy does it look like someone got stuck in a time machine!! Layout of room was weird and the room was dark, very dark. Cable reception was spotty.

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us we appreciate and value your business. It is unfortunate that you were not able to enjoy your stay with us. Our guests have truly loved our recent remodel as we have converted into one of the best hotel brands. ( Best Western) We have been voted one of the best properties in the area and we pride ourselves on our spacious and luxurious rooms. Everything in our rooms are new and upgraded. It is truly unfortunate that you did not enjoy your stay and we hope to see you again at our property!

"Quaint and friendly"

5
11/05/2017

Lovely big hotel rooms (we had the King suite) with exposed wood beams and brick fireplace, modern bathrooms and full kitchen. The little touches helped make our very long stay a lot easier. Loved the clean remote, the helpful and cheery staff, the grounds, the proximity to the beach, the excellent water pressure and super comfortable beds. Shout out to Brandon who let my daughter give the koi their fish food in the mornings.

"Rooms lack privacy and Motel hard to find."

2
09/05/2017

Finding this place was not easy. Do not enter Best Western Inn and suites in your GPS it takes you to another location, we found it by entering the street address (660 Dennett St) We rented the suite as two couples fully expecting to each have our own room. However, the set up on these rooms does not allow for any privacy at all. Room number one has the entry and room number two has the bathroom. So, if the couple in room #1 needs to use the bathroom they have to go through couple #2's room. If couple #2 has to leave they need to go through couple #1's room. When asked about this layout the counter person told us it is set up "family style". We could not see any advantage to this set up. It was certainly inconvenient and totally NOT private, and really messed up our 39th anniversary plans. The rooms were clean. The breakfast was good. Disappointed

Sandy P, General Manager at Best Western The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us we value your business. We are disappointed to hear you did not enjoy your stay with us. We pride ourselves on our peaceful location which is located only a few blocks away from one of the most beautiful beaches in the country. We would like to assure you that if you enter Best Western The Inn and Suites Pacific Grove into the GPS you will be taken to our location as we have never had any complaints on this issue and google and other map vendors have assured us that this is correct. Regarding your room setup ; the room type you chose to book with is a family style set up, which many people love who are traveling with family members. We have different type of rooms that you can chose from. For example, many guests love our spacious King Suite room which has a King bed, fireplace, living area, big balcony, kitchenette which includes a stove, apartment size fridge, dining table, and more. All our details are specific on our site and have many photos of each room type that we have here. If you chose to book with us in the future, this might be the guest room you would want to book. We pride ourselves on our customer service, our beautiful location, and our updated new rooms and we hope you choose to stay with us in the future. We hope to see you in the future. Thank you again for choosing the Best Western The Inn & Suites in Pacific Grove! Have a wonderful day.

"Separate bedrooms and great breakfast"

4
08/05/2017

They had two separate bedrooms. One had a king bed and one had a queen bed and also a great breakfast. You could make your own waffles and they had breakfast sandwiches. Delicious! Walking distance to the ocean, and right next to the Asilomar conference center.

"Peaceful retreat"

5
05/05/2017

Lovely spacious suites set in a very peaceful area, convenient for beaches and nearby Monterey attractions. Great variety of breakfast options, with additional outdoor seating for romantic/private dining. Walking distance to several quality restaurants, beaches, and the Monarch Butterfly Sanctuary. Conveniently located in quiet residential area, and close to start of 17 Mile Drive.

"Wonderful!"

5
03/05/2017

Stayed here for 3 nights while I was in the area for the Big Sur International Marathon. Room/suite was huge, comfortable and clean. Great area: walked to the beach every evening. Staff was wonderful! They gave us great suggestions on restaurants in the area.

"Quiet and clean"

5
02/05/2017

Set in a residential neighborhood, quiet, reasonably priced compared to other accommodations in the area, a warm welcome at the front desk from Maria (if I remember her name correctly). I appreciated the breakfast that includes healthier options such as yogurt, granola and hard boiled eggs. If we return to the area, we'd stay again. Great location to explore Point Lobos, the 17 mile drive and the lovely trail along the beach.

"Wedding Venue"

4
29/04/2017

We had a large group staying at this hotel and even though there was some confusion upon checking in, the staff there was very friendly and helpful in resolving the confusion. A Very quiet pleasant location and would recommend to my friends anytime they're in the area. Love that they turned this place from apartments to hotel, so there are some spaces to park in a garage.

"Nice Play to Stay in PG"

5
26/04/2017

Our first time staying here, and it was quite nice. Room was clean and had good wifi, nice gas fireplace. Free breakfast was better than usual at hotels in this price range. Staff was very helpful, and parking was easy. Definitely will stay here again.

"Pleasant Stay"

5
23/04/2017

The room is very nicely appointed. The king bed was extremely comfortable. We couldn't get the safe to work, but since we didn't need it, we did not report it. The hotel was located in a residential area and very quiet and peaceful. The beach was within walking distance and restaurants were in close proximity. We have stayed here before and will definitely return.

"A Very Nice Stay"

4
23/04/2017

This hotel is located in a quiet neighborhood of Pacific Grove. It clearly used to be condos, but have been converted to hotel rooms, with the largest including a kitchen. I feel this is a much better option that the overpriced hotels on touristy Cannery Row in Monterey.

"Out of the way but perfect for a short stay near Monterey"

5
23/04/2017

We decided to stay 1 night near Monterey so we could visit the aquarium early in the morning. Although this hotel is situated out of the way in a residential area, it was easy to find and very quick to drive to Monterey the next morning. The staff were very helpful at check in and let us leave our car in the registration bay as our suite was just above the reception area. The suite was very nicely appointed with a large main bedroom, a separate bedroom and a bathroom. All furnishings were modern and comfortable. Breakfast was simple but enjoyable, with two self-serve waffle makers that our kids loved.

"Stunning"

5
20/04/2017

Overwhelmed. Set is a residential are close to the Pacific each separate modern low rise building that makes up the hotel has been brilliantly designed to provide space and privacy along with plentiful parking. Breakfast was good. Reception staff were friendly and helpful. The rooms are very well equipped large (fridge and microwave) and very comfortable and quiet. The location is excellent- a pleasant walk through an up market residential area and you are on the Pacific and can walk around the coast path. A Trader Joe's (vital in our family for healthy food and unhealthy drink) is less 5 minutes drive away. The only quibble is there is no on-site laundry but who would want to visit this beutiful location to do washing?

"Walk to beach"

3
18/04/2017

Good location away from the bustle around the downtown area. Very quiet. locartion. Walk to beach. Rooms were clean, but sorely needed an update. Very "brown" a little dark and depressing. Some garage parking available.We did not get the room we reserved, which was to have a fireplace. A bit disappointing. They gave us a two room suite instead, but we were looking forward to the family room with the fireplace. Breakfast room was very small for the facility and a bit disappointing.

"Quiet comfort"

4
17/04/2017

Pacific Grove is a lovely quiet town adjacent to Monterey. This small inn is off the main road and within a ten minute walk to the beach. The layout is like a condo with different type of rooms / suites on each of the three levels. There are several buildings with 6 rooms total in each building. We stayed on level 2 with 2 bedrooms and one bathroom suite. The beds are comfortable (King bed in one and Queen in the other room). The bathroom is a good size but lacking towel bars and hooks. The suite comes with a mini fridge and microwave. Free continental breakfast (bread, danish, bagel & cream cheese, cereal, boiled egg, breakfast sandwich, yogurt, make your own waffle) is adequate. There are a vending machine for drinks and one for snacks. This is the best vending machine I've seen. Chips, candies, pop corn is only $1 each. There is even aspirin for $2.25. Biking and walking around this residential neighborhood or along the beach are lovely.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay, our breakfast and amenities. We hope that you visit the hotel again, soon! Thank you!

"Hidden gem"

5
14/04/2017

We stayed for a night on a Road trip from San Fran to San Diego, lovely little inn, set in gorgeous woodlands next to a stunning beach. Highly recommended and also head to fishwife for dinner only a street away

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you enjoyed your stay and liked Fishwife! We hope that you visit us again, soon. Thank you!

"Three nights in Pacific Grove"

5
08/04/2017

We planned to stay for two nights but ended up staying three. We really liked this hotel. Large spacious suites, very clean, very quiet and plenty of free parking. An easy walk to Asilomar beach and a short drive to Carmel or Monterey. Quiet residential neighbourhood. Friendly and helpful staff.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you were able to stay 3 nights here at the hotel! We are glad you enjoyed your stay and the property. We hope that you visit the property again, soon. Thank you!

"You Can Hear the Surf"

4
08/04/2017

Lovely location in a residential neighborhood near the crashing waves of Asilomar State Beach. Nice (apartment style) rooms with two TV's and gas fireplaces. My fireplace was non-operational. Delightful staff. Very impressive self-service breakfast. Had trouble with WiFi, only to learn that the desk clerk had given me an expired password. Grrrrr!

"Very Relaxing Stay"

5
31/03/2017

We had a wonderful stay, can't wait to return. Perfect location, friendly staff, nice rooms. The breakfast was good, we had two rooms which the kids loved. Behind the hotel was a nice walking trail and Asilomar is never close.

"Comfortable but remote and no views."

4
27/03/2017

The room was a surprise being quite large and with a full kitchen which was great for heating up leftovers from the night before's dinner. The "suite' was comfortable with a separate sitting room and table in the kitchen. Everything seemed fairly updated and the room and bathroom were clean. One drawback is that the property is in a neighborhood so it is not that enjoyable to sit outside looking at houses with boats in the front yard and vehicles parked all over the place. Also it is not near anything to walk but driving it was only a few minutes to downtown. We thought the breakfast was very subpar to the point that we only got coffee and tea the next day. Room options for those things were limited. However others seemed to be enjoying the "free" food. I would rather pay less and be able to make a piece of toast and decent cup of coffee in the room or go out.

"Vacation"

4
23/03/2017

Nice place to stay for vacations, rooms are nice size and balcony is a nice touch too. My only issue is that I could not receive a closing statement when I checked out and the front desk did not have a solution, said she would email my closing statement, I'm still waiting, I did not receive one from Trip Advisor either, this is a problem when I travel for business and need receipt for my expense report!

"good!!!"

5
23/11/2016

This hotel was very nice..clean room and very big! We enjoyed the fireplace in our room. Convenient location, we walked to the beach and theres a nice little trail around there. great service and we will definitely go back!!

"Terrible service"

1
18/11/2016

Terrible service, incompetent unapologetic unhelpful staff. Not worth what you pay. Not ample parking. Did not provide access to WiFi. Have me the wrong room and did not provide any discount or anything in return. Ridiculous!

"Not lmpressed"

2
30/10/2016

Room 103 is on 3rd floor without elevator. Looks like Best Western bought a defunked condo complex and converted it. Bed and pillows great. Bathroom huge, walk-in closet converted to storage and kitchen which is good. Quiet neighborhood Because of inclement weather we spent tiime in room. Chairs uncomfortable. Poor lighting. Breakfast terrible. No maid service Would ne'er stay there again

"Nice Place "

4
22/10/2016

I can be short about my stay here, we love the area,17 mile drive is around the corner and the city center is a short drive. The best Western is a good place to stay quiet en clean,spacious rooms ,I think they all come with 2 bedrooms one with a king size bed and one with a queen size bed, very comfortable beds, good size bad room. Breakfast is simple but fine to start the day. The area is expensive, but I think you get good value for your money. All in all noting to complain about.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for such a pleasant review! We have different types of rooms here. King Suites, Standard King, and more. Yes, our hotel is conveniently located around the corner from 17-Mile-Drive, the beach and more! :) We are pleased you had a great experience with us and look forward to seeing you again, soon! Thank you

"Disappointing"

3
22/10/2016

Unique set up but not of the best kind. Be prepared to cart your luggage up flights of stairs with no help. We had a queen/king room. The door walks right into the king size bed. In the room there's a tiny table and chairs. Sliding door to a small balcony with 2 chairs. There is a door to the adjoining queen bed room. This room has a washroom (where the king room does not) a kitchen with fridge and microwave and a chair. Both rooms have a TV. The set up didn't work for us. There was no common area to sit and talk or even watch ate. We had to pick a bed and lie on it to watch TV. We had to leave the door between the rooms open so the person in the king bed could use the bathroom, in the Queen room, in the middle of the night. Breakfast was continental. They ran out of coffee twice while we were having breakfast and the milk was full but wouldn't come out. The room was almost $200. I understand the area is expensive and this is one of the less expensive hotels, but we've stayed in a variety of kinds of hotels/townhouse condos on our trip and this is one of the most expensive and our least favourite.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are sorry to hear about your disappointing stay at our property. However, this room is unique, not like a regular hotel room. This is a 2 Bedroom-Suite and has 1 king bed with a privacy wall that leads to the queen bedroom. Yes, the washroom is in the queen room however the difference from a regular 2 queen bedroom in a hotel has 2 queens bed mostly, and we have 1 king bed and 1 queen bed, and no wall for privacy between each. Our room has privacy between both rooms that make our guest room unique, which many people like. There is a table and 2 chairs to sit and a balcony to enjoy. We hope that we have the opportunity to have you with us again so we can provide you with a more positive experience and decide to stay in our King Suite which is much larger and has a fireplace, large balcony, living room area, and kitchenette with a apartment size fridge, sink, stove, and a dining table! We hope you enjoyed Pacific Grove! Thank you

"Our fourth visit and we enjoyed it."

4
12/10/2016

We continue to like this place and recommend it as a place to stay. The suites are very nice indeed, although more pricey. Ralph, the previous manager has left and the manager who greeted us was on her last shift - nothing personal we hope! A new manager is needed, providing some supervision for housekeeping, who came to service our room very late one day, had not come at 3:30pm the next day and we had to request that the room be cleaned. The following day, we were asked if we wanted the room serviced, when I thought that would be a given. However, it was all very pleasantly done with no ill feeling. Breakfast was, as usual, continental type, but perfectly ok, served immacutely. I do think some supervision should be provided now that people travel from countries with different habits. The area is lovely and peaceful, the bed in our room superbly comfy and I slept very well. A lovely end to our trip in spite of the little service problem.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. We thank you for your wonderful comments about Pacific Grove and your stay. We hope that you visit us again, soon. Thank you

"Rock Beds"

4
10/10/2016

I've been there many of times in the last few years I believe 4x prior. This time it was bad as the beds that my wife and I slept in it was to firm that on awaking up in the morning our shoulders were bruised from the bed. Putting that aside It's a lovely place and well centralized in PG.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review! Your feedback is very important to us. I apologize that you did not find your mattress comfortable. Many people seem to find the bed quite comfortable but it really depends on personal taste. We are happy to hear that you thought it was a lovely place and a great location. We hope you enjoyed Pacific Grove, again and we hope to see you again, soon. Thank you!

"Great place to stay"

5
09/10/2016

Private parking garage, and safe. Comfortable bed. & very clean. Large rooms, almost like staying in a condo. Great Breakfast, nice selection. Staff very helpful. GPS a little confusing, but worth finding.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. Guest satisfaction is our top priority. We are delighted you enjoyed your stay and we hope to see you again, soon!

"Worked perfectly for us"

4
05/10/2016

When we first walked in, I was a little skeptical, because it seemed dark and not the type of room we're used to, but it ended up working perfectly for our family of 5! It was like a little condo. There was a large bed (King?)in a lower part of the large room with a TV, dresser, etc., and in the upper part (maybe like 5 steps separating the 2 parts), there was a pull-out couch with another set of drawers & TV, and the bathroom, kitchen & Dining area. The kitchen was set up with flatware and dishes. We never cooked there, but used the dining room table and the full-sized fridge/freezer for restaurant left-overs, beverages, & ice-cream. It was super handy. Garden Grove isn't a far drive, but we seemed so spend most of our time in Monterey, which seemed like about a 10-15 minute drive? The hotel is in a quiet semi-residential area. We walked to the beach in less than 10 minutes, with kiddos. There's a continental breakfast that includes the basics---cereal, yogurt, fruit, milk juices, pastries, waffles--which is perfect for kids & I actually liked too. The staff was friendly and the room was perfect for us. Parking was free. The only drawback was there wasn't a pool.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. Guest satisfaction is our top priority. We are delighted you enjoyed your room, breakfast, Pacific Grove, and much more! Glad the kitchen came in handy! We hope to see you again, soon. Thank you

"A total wow."

5
01/10/2016

We arrived at night in thick fog so couldn't see the outside at all. Great welcome and there was undercover garage parking. The hotel rooms were in individual buildings with I think 6 rooms in each. We were in an upstairs suite with a stunning room. Kitchen and spare room, great shower, big bedroom with loft space. In the morning when we opened the drapes we were thrilled to be up in the trees ... Great view. Room was very clean. No air con but they loaned us a fan straight away. Super staff and good breakfast. Located in lovely village community area. We saw deer as we left. A really special night One of the best rooms we had in a three week Road trip with 12 hotels.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review and also for your wonderful comments about our hotel. We are glad you enjoyed your stay! Pacific Grove is really a wonderful place! We hope you come visit us again, soon. Thank you!

"Lovely location and room"

5
25/09/2016

This was a great location where we saw deer daily and the odd racoon.The room was spacious,comfortable and more like a studio flat. Fully equipped with fridge and microwave. The breakfast was ok more continental, the only hot meal was toast or waffle. Overall a great place to stay and would definitely return.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We hope you enjoyed your stay and hope you visit Pacific Grove again soon! Thank you

"Don't want to share because it will be hogged up!"

5
24/09/2016

This was the most amazing place I have ever stayed, due to its location and unique property characteristics, the value and it's immaculate cleanliness and attention to order and detail. I love Pacific Grove. This little gem should be one of its best kept secrets for my sake.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. We are delighted you had a wonderful stay and loved the location! I will definitely share your wondering comment to our team about the cleanliness! We strive to exceed our guests expectations. We hope to see you again, soon. Thank you

"Quiet and out of the way"

3
24/09/2016

Room was very clean. Our room (103) was great, except for the bed. It was very hard and could not get a good nights sleep. The staff was very helpful. Place was in a quiet neighborhood, no traffic noise at all.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. We are delighted you enjoyed your stay with us! I will definitely share your wonderful comment with our team about how helpful they were. We hope you stay with us again, soon. Thank you

"Excellent Facility"

5
21/09/2016

My wife and I spent one night in this facility on a trip along the West Coast. The room was spacious, very clean and comfortable. Pleasant reception. Breakfast was good. In a very nice location around a wooded area. Short drive to beach; easy access from 101.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review about our property. We are glad you enjoyed your stay and were comfortable! We strive to exceed our guests expectations. We hope you saw a few deer wandering around the neighborhood! We hope to see you again, soon. Thank you

"Location, location, location"

5
21/09/2016

Staying in Pacific Grove California is always good. It's fun watching wild deer wander about. There is magic in the forest, and walks through the village and at the sea coast are very uplifting. The hotel is very convenient. We book a large suite with a kitchen. Stop at Trader Joe's for snacks to fill the frig so we don't have to go out to eat every meal (eating out in Pacific Grove is not a hardship). The roomy suite is quiet, clean, and very nice to spend time there. It isn't cheap, of course, but worth the price for us.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you very much for taking the time to write us a review! We are delighted you enjoyed watching the deer wander and the walks around the area. Pacific Grove is a wonderful place. Glad you enjoyed the kitchen! We hope you visit us again, soon. Thank you

"Quiet, Close to Beach, Deers strolling by"

5
19/09/2016

Been here several times and once when it was a Howard Johnson's. Stayed in a family suite with separate rooms which was nice. Close walk to Asilomar State Park and beach. Cable tv is good, newspaper available, ice machine, snack machine. Very quiet and peaceful beachside "condo-like" residences. Breakfast is adequate with yogurt, coffee, juice, sweet rolls, oatmeal, four kinds of cereal, toppings, toast, bagels and breakfast room. Exercise room but rather stroll the beach and breathe the ocean air. We hiked up and down the coast from our hotel and drove 17 mile drive. Sea otters, dolphins, sea lions off shore as well as surfer dudes on the beach. Close to town and we went to church at St. Angelas and dined on Thai food which was across from Post office in P.G. Love the area. Love the accomodations.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to write this review. I am delighted you had a wonderful stay and enjoyed our accommodations and location with many things to do and see around here! 17-Mile Drive is spectacular! We hope to see you again, soon! -Management

"A very nice place!"

5
17/09/2016

This BW was a big surprise! It was arranged as groups of 2 or 3 large condo-like suites, with a large kitchen with a dining table ;, a smallish living room with large flat-screen TV; a large, nicely appointed bedroom with it;s own wash basin and large flat-screen TV; and an average-type bathroom with an extractor fan. The suite was very clean and well maintained for the three nights we were there. Service was excellent. Breakfast was average, without starter fruit, and refilling empty milk dispenser took at least 10 minutes. The two sliding doors in the suite had faulty locks, and one electrical outlet did not work. A nice location, quiet, and convenient for enjoying local attractions and restaurants.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel! We are delighted you enjoyed your stay and enjoyed the location! We look forward to welcoming you back soon. Thank you Management

"A wonderful location!"

5
11/09/2016

Clean, quiet, comfortable and very family friendly. The included breakfast was a great selection and the area was so quiet! Our room included a small kitchenette which was very handy. Would certainly stay again.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel! We are delighted you enjoyed your stay and the location, and we are glad you enjoyed the breakfast! We look forward to welcoming you back soon. Thank you Management

"Great location and good rooms!"

5
09/09/2016

I have been to Pacific Grove and Monterey several times and have stayed at a few different hotels in the area. I found this hotel to be the best for these reasons - great location - very easy walk to the beach, quick walk to the Asilomar Conference grounds (was there for a conference), a peaceful neighborhood, and the cozy homey feeling of the townhouse style rooms. The rooms are spacious with balconies. The breakfast was just ok.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, We are very happy that you enjoyed many aspects of your stay with us! We hope you had a great time here in Pacific Grove, its a beautiful place! We strive to provide our guests exceptional accommodations, service, and a memorable stay and hope we did just that for you! Your feedback is very important to us and we look forward to welcoming you back again, soon. Thank you

"Good location and value"

4
09/09/2016

This hotel is 2 miles from Monterey downtown area and near the 17 Mile Must Do Drive. Older property which could use some updates, but large. In residential area, about a 10 minute walk to beach. No air conditioning, but didn't need it. Only waffles and dry items for breakfast. (No eggs, sausage, etc.)

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel! We are delighted you enjoyed your stay and enjoyed the location! We do have boiled eggs for breakfast. We look forward to welcoming you back soon. Warm regards, Management

"Just comfortable"

3
07/09/2016

We had a small 1-bedroom apartment that was a very nice place to sleep and had all the amenities you would expect from a Best Western. It is tucked away from the ocean, for the good and the bad... It just feels more of a place to sleep rather than a vacation or nature place.

"Great find"

5
06/09/2016

The rooms are a junior suite and have a full kitchen and sitting area. Lots of room with a deck to sit out in the evening and have a glass of wine. We were quite pleased with the overall experience. Close to the beach, biking and hiking areas.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for you kind words about the hotel. We're thrilled to hear you had such a great experience here. We strive to provide our guests with great accommodations, service, and a memorable stay! We hope to welcome you back again, soon. Thank you

"Great place, excellent"

4
05/09/2016

The Best Western Inn and Suites in Pacific Grove has nice size suites are spacious, clean with comfortable beds. The Best Western is centrally located,within walking distance of restaurants and the beach. I will definitely visit again!

"beautiful location, lovely property"

5
31/08/2016

Where to start? This place is a fantastic find: the main bedroom was huge with a very comfortable king-size bed. The bathroom had a fantastic shower and there was an additional small room with a fold-up bed. Breakfast was lovely every morning (plenty of fresh fruit and juice, waffles, pastries...). We're trying to think of excuses to go back again for another break! The only minor issue we found was that the wifi was pretty patchy and kept cutting out.

"Love Pacific Grove"

4
27/08/2016

A nice Best western in a great location. Close to the beach, Town, Monterey and Carmel. Will stay again, Great places to eat on the wharf. Beautiful beaches and walking trails. Decent breakfast in a small room. We will be back.

"Good alternative to Asilomar"

4
25/08/2016

I was attending a conference at Asilomar, but needed a bigger room for my accompanying family. Turns out I made a good choice. Stayed in one of their 2-bedroom, 1-bath suites that was a bit tight but worked and was well appointed. Hotel consists of multiple 2- and 3-story buildings without elevators. Parking provided in outdoor lot and underunit garages. Decent continental breakfast (don't expect cooked eggs or hot food though). Maid service tends to come later in the afternoon. Good wifi. There's no AC but it's not really needed given the climate here and there are ceiling fans and openable windows. Super convenient to Asilomar Conference Center (5 min walk) and sandy Asilomar Beach, which has a boardwalk that can take you north and south towards Pebble Beach. Located close to one of the gates to 17-mile drive. But you'll need to drive to get to the aquarium and Cannery Row. Would stay here again at my next conference.

"Great"

5
25/08/2016

Only stayed here when all the hotels we had chosen in Monterey were booked, but very pleased we did. This is a unique hotel obviously converted from a townhouse complex. We had a top unit with a huge bedroom, separate space for ironing, kitchen etc plus vaulted ceilings and an enormous shower with a window. We also had a balcony, although there wasn't much to see. It is in a residential area and we saw deer nearby. The breakfast area is a bit small but the food was good. Pacific Grove is beautiful - the short drive along the coast to Monterey is spectacular. The hotel is also near one of the entrances to 17 mile drive. A very pleasant stay.

"Different"

4
19/08/2016

This is definitely a different kind of Best Western that offers an experience closer to a condo. There are garages and our unit had a kitchen, dining room, family room, bathroom, bedroom and balcony. Yet unlike a condo you get maid service each day. And free breakfast was so convenient. Not a lot of room to sit and eat there so we just took our food back to our room to eat instead. They have a washer and dryer we used for a small fee. The dryer was broken so we had to wait a few days but did get to use it before we left. Unfortunately the units are not well sound insulated so hear everything from people above and outside. Location is in a nice quiet area though.

"Very Nice Stay"

4
19/08/2016

Clean and quite comfortable,In a very quiet residential area close to 17 mile drive, Looks more like an apartment complex with some rooms having carports. Would consider this property again. No pool though.

"Excellent place to stay"

5
13/08/2016

Best hotel to stay. Had everything you would expect of a hotel. Great breakfast, comfy beds, clean and nice bathrooms and enough toileteries/towels. Will stay again. It is a townhouse kind of setup in residential neighbourhood but peaceful and convenient to beaches and monterey. Glad did the right choice.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! I will definitely share your wonderful review with our team! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"Spacious accommodations in Pacific Grove"

4
09/08/2016

I think Pacific Grove is the best place to stay on the Monterey Peninsula. Much quieter than Monterey itself. The gate for the 17 Mile Drive is very close to this hotel and you can walk to the Asilomar beach (and check out the conf center, designed by Julia Morgan who also did Hearst's Castle). We had room 101 which had a gas fireplace, kitchen, king bed and pull out sofa. Everything was great including the breakfast. Being from the East Coast, we did find it surprising that we actually used the fireplace in early August! Nice all around

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We are glad the fireplace was useful! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"Loved this quiet and clean inn"

5
09/08/2016

All intereractions with the staff before our arrival were great (thanks Joy and Sagel). We originally booked a standard room however Sagel was able to upgrade us to a King Suite a few days before. The room was HUGE and nice. It was a split level with the king bed on the lower level with a fireplace. The pull out sofa was in the middle level, and the full kitchen and bath on the upper level (just a stair or two between each level). The rooms were very clean and nice. We loved the location. It's a 5 min walk to the Asilomar Beach area and was so pretty and quiet. It's also convenient with the 17 mile drive starting about one block away so we could use it to avoid the Monterrey traffic. The breakfast was very good with waffles, and the standard continental fare. We loved it here and would definitely stay again. Thanks also to Pam who immediately made us feel welcome upon arrival and gave us a great recommendation for dinner. We wanted something very closeby and the Fishwife was great. Thank you!

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We are glad you loved our King Suite! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"Highly recommend this hotel if visiting Monterey"

5
03/08/2016

From arrival and check in to checking out we couldn't fault this hotel. Although in Pacific Grove, it is only a few minutes drive to the Monterey Aquarium and Fishermans Wharf. Located in a quiet residential area, GPS is useful, the hotel is made up of blocks of 6ish rooms. The rooms are large clean and have most of what you need. The beds are large and we found them comfortable.the breakfast is like most, and at times was busy, however no complaints from us. All in all I would highly recommend this hotel.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"Very Good Motel and Location in Monterey"

4
30/07/2016

Very neat, clean, affordable place to stay in a good location for enjoying Monterey. Semi-detached cottages with rooms on two stories - a throwback to an earlier time of unique local hotels/motels. Even though pretty full, no noise or disturbances. A few blocks to ocean scenery. Management extremely accommodating.

"Never Regret!"

5
28/07/2016

Huge room, huge toilet, huge everything. breakfast is awesome (compared to all other hotels i stayed). parking downstairs directly. staff so nice. only thing the location is not that fantastic though. but quiet!

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Valued Guest, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"fabulous"

5
26/07/2016

i love it here. .i will definitely be back. it was quiet and just absolutely perfect. it was very accommodating, the only thing is that it had no ac.they had fans but were inadequate because they were placed so high up

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi teresalynn209, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"A Unique Place to Stay"

3
22/07/2016

We spent quite an enjoyable three days at BW Inn & Suites Pacific Grove in July 2016, The premises took some finding as it is literally surrounded by neat residential properties in woodlands. It is a good base to visit this lovely region, being very close to the famed 17 Mile Coastal Drive. The premises is rather an untypical BW premises though the interior decor is rather dark, and needing some updating. Ed, the Manager on site works very hard to welcome and help clients. The breakfast area gets extremely congested, being small in area, though if the weather actually gets warm and clear there is some scope to eat outside. For a quiet, secluded place away from the hustle and bustle of nearby Monterey, we recommend this inn/hotel, though it is not a cheap place to stay.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Philip R, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you -Management

"Beyond Expectations "

5
18/07/2016

We were a group of ten, so we had a total of five rooms. Best Western is usually a safe choice, with clean rooms and a nice breakfast. These rooms were exceptional. Each was comparable to a small condo. It had a large sleeping area with a fireplace. The living area was small but sufficient. It was the kitchen that made our weekend so special. It was light and had plenty of space. There was a full kitchen table, and a sliding door to a large deck. This allowed us to assemble our group easily, cook and dine together as desired, and just relax. We WILL be back!

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Laura M, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments. We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us and that you loved the room! We hope to see you again, soon. Thank you! -Management

"Great little hotel"

4
17/07/2016

I stayed at BW Inn & Suites Pacific Grove for one night in July as part of a road trip down the west coast. I arrived about 20:30, parked up and went in to the check in desk. I walked upto the counter (quite loudly) and stood there waiting to be checked in. The lady behind the counter was, what it looked like to be sewing and didn't notice me. I stood there for about a minute awkwardly before asking to be checked in, startling the lady (sorry). The lady explained the process of the hotel, breakfast, first come first serve parking etc and then i went to my room. I was on the third floor in the second block. The room was massive and in 3 separate blocks, There was the bedroom with a balcony, a dressing room/bathroom with a walk in shower and a utility/kitchen room with a fully fitted kitchenette etc. The bed was really comfy but struggled to see the tv clearly from the headboard end. I was woken up early by people slamming doors etc. Noise really does travel through these rooms and i heard everything on the stairwell. Really noisy. I finally got myself up after being woken up and decided to go for breakfast. Breakfast was great they have pretty much everything. Normally with these free breakfasts you just get the basics but they had a great choice including full size waffle makers, not the rubbish machine made ones. After breakfast i tried to get back into my room and it wouldn't take my card. I went to reception and the woman told me sometimes cards deactivate on check in day? I explained i had to leave the room to get breakfast so found this quite bizarre. I checked out soon after. It's a shame i didn't arrive a bit earlier as i would have like to have made use of the balcony and the room a bit more (was pretty expensive). The only downside was the noisiness from other guests/rooms and the Wifi is terrible, disconnecting constantly resulting in me using all my Data up costing me a fair bit. Other than that it was a good stay and i would return

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Aearin, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments and we apologize for the noise that occurred. We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon. Thank you! -Management

"Good deal for families"

4
05/07/2016

This hotel had a king suite that fit our family of 5 perfectly with one child in a sleeping bag. Full kitchen and nice deck made eating at the hotel easy. Quick walk down to Asilomar beach made this hotel a great location for getting away from it all and just having a relaxing few nights away.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi X8723YLmichaelo, Thank you for taking the time to write a review and for staying with us. We are pleased you enjoyed your stay. We are glad you liked our location. (great walking distance to the beach!) We hope to see you again, soon. -Management

"Great value and location"

4
03/07/2016

The hotel is in a quiet neighborhood, yet only a street away from the entrance of 17 Mile Drive-Pacific Grove Gate, beach and Pacific Grove main streets. We had a 2 bedroom suite which was greatly appreciated by the kids and my husband. The facility was very well maintained. Everything was cleaned and well stocked. The continental breakfast included good choices for fruits, cereals, yogurt, toasts, bagels, waffles, coffee and juice. My only wish is that there could be more inside seating for breakfast time.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi VNwildrose, Thank you for taking the time for writing a review and most importantly being our guest. We are glad you enjoyed our location! We'd love to welcome you back soon. Thank you. -Management

"This was a gettaway trip celebrating our anniversary with family. We had three rooms"

5
01/07/2016

This is a converted condo complex located off the main thoroughfaire It is well maintained on the outside with a nice in room arrangement. Management appears to be taking its job seriously as the outside is very quaint. Feels more like home than in a hotel off of a highway.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Thomas P, Thank you for taking the time to write a review and most importantly, thank you for being our guest. We appreciate your kind comments. We strive to exceed our guests' expectations. Please do visit us again, soon! Thank you. -Management

"Great choice for comfort and peace"

5
28/06/2016

We booked a king bedroom suite with fireplace and kitchen and 2 back decks which were above ground. It was very clean and spacious and we loved it. It is also reasonably priced for the area. We went by several hours early and were able to check in at that time. The staff was pleasant and accommodating. The Inn is in a very quiet neighborhood close to Asilomar. We have been going to the Monterey Peninsula for many years and were not aware of this property. In the future, we will be staying here.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Borthwick19, Thank you for staying with us here at Best Western The Inn and Suites Pacific Grove. We sincerely appreciate your kind comments! We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon! Thank you! -Management

"Consistantly good"

4
27/06/2016

Decent size rooms, good staff, very clean updated rooms. Converted property makes for some interesting room layouts. Good pickup breakfast, good beds, Ample parking. Not a resort type property. Close enough to for a long walk to the beach.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi 1000Gr8adventures, Thank you for your review! We sincerely appreciate your kind comments regarding your recent visit to Best Western The Inn and Suites Pacific Grove. We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon! Thank you!

"MEDITATION"

5
15/06/2016

BW Garden Grove is best place to stay in Monterey. This hotel is not near the busy area. it's very quiet neighbor and close from beach. It's best place to go to relax vacation for meditation. rooms and shower rooms are spacious and clean.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Minako A, Thank you for your review! We sincerely appreciate your kind comments regarding your recent visit to Best Western The Inn and Suites Pacific Grove. We strive to exceed our guests' expectations and are pleased that you enjoyed your stay with us. We hope to see you again, soon! Thank you! -Management

"Good location and comfortable"

3
14/06/2016

This is an average run of the mill hotel, 3 star, neither good nor bad. The location near the beach is handy,wifi is easy and the mattress was comfortable, easy close parking and a quiet environment but the rooms are dated and some maintenance is needed.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Mary-53-2004, Thank you for taking the time to provide us with your feedback. We strive to exceed our guest expectations and we are pleased you had a great stay and we strive to offer the best service and amenities to our guests. Furthermore, we did renovate the whole property less than three years ago. We do hope you stay with us again, soon! Thank you! -Management

"Fantastic!"

5
09/06/2016

We were in town to play Links @ Spanish Bay and Spyglass and didn't want to pay the $$$$ to stay on-site. This place is literally outside the gate of Links @ Spanish Bay and a block off 17-Mile Drive. Fantastic location...but it doesn't stop there. The facility is wonderful. Our room (2-bedroom Suite) was roomy, clean and very quiet. The people were also FANTASTIC. Upon check-in the lady informed us that they would have a "grab-n-go" ready for us in the morning (since we would be up early for golf). The next morning I went to get the "grab-n-go" and the front desk guy asked if we would also like the full breakfast...he opened it up an hour early just for us. We HIGHLY recommend Best Western The Inn & Suites Pacific Grove and we will be back too. Thank you for a WONDERFUL stay!!

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Allan D, Thank you for staying with us here at Best Western The Inn & Suites Pacific Grove! We are truly glad to have met your expectations and more. Your feedback is very important to us and I will definitely share your wonderful comments with the team! We hope you come back to stay with us again and thank you for reviewing Best Western The Inn and Suites Pacific Grove! Kind regards, -Management

"Spacious rooms, great value"

5
04/06/2016

This was one of the lower priced rooms in Pacific Grove, but I thought it was a solid value. The rooms are much larger than most mid-grade hotel rooms (I have traveled a lot on business using Courtyard, Fairfield Inn and similar properties). Decent buffet also comparable to other mid-grade hotels. The staff was very pleasant and helpful.The beach was a short walk (about 1/2 mile) through the Asilomar Conference grounds and there was a wonderful walking path around the beach from there. I've attached a few pictures from the walking path. The hotel was not adjacent to any major attractions or restaurants, but we liked the quiet location and it was only a few mile drive to Monterrey and many nice restaurants. We thought this hotel was an excellent value for the price.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello R P, Thank you for staying with us at The Best Western The Inn & Suites Pacific Grove. We are delighted you had a wonderful stay and we are glad to have met your expectations. Also, thank you for taking the time to provide us with your feedback! We are glad to know that our team here was very pleasant and helpful. We will definitely share your great comment with our team. We hope to see you again, soon! -Management

"Huge family suite"

5
03/06/2016

This property is in an excellent location. The rooms are unique and huge as the property appears to be converted condos. The pull out couch was comfy. Our room was on the first floor and had a very nice patio.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Brian, Thank you for staying with us and writing a review! We hope you had a wonderful stay and hope to see you again, soon! Thank you! -Management

"Quiet, clean, spacious, convenient"

5
02/06/2016

This property is a hidden treasure. The rooms are very spacious and the service is outstanding. I have stayed here several times over the past 6 months and am grateful to know 'my' spot in Monterey. The location is close to all the great spots in Pacific Grove (like Asilomar Conference Center, Butterfly preserve, etc.) and Monterey. It is just minutes from downtown Monterey with great walking routes right out the front door. All this in a very quiet neighborhood off of the main drag. The suites are pretty much the size of an apartment with a kitchen and lots of space. Regular rooms are quite large and homey with lots of space for gear or rollaway bed. The staff has been very helpful and always friendly and professional. On one occasion, I had a last minute need for a room and they were able to accommodate me in a comfortable, reasonably-priced room with very short notice. I highly recommend this property for anyone who would like to explore Monterey and the area around it.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Rosemary, Thank you for staying with us and taking the time to write a review about our facility, staff, and guest rooms. I will let the team know about your wonderful comments! We hope to give our guests the best experience possible. We hope to see you again, soon! Thank you -Management

"Ants"

3
01/06/2016

We had ants in our room (walking over the bed). All the rooms are full so we could not get another room. The lady at the frontdesk has sprayed the room, but the ants were not gone. The hotel is in a very beautiful neighbourhood near the coast. Except for the ants I would strongly recommend this hotel.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Meindert M, Thank you for taking the time to write a review. On behalf of our staff, I sincerely apologize about your experience regarding your stay. I appreciate the comments and if you are willing to give us a chance please reach out to us so we can provide you with a better stay next time. Thank you for staying with us and hope to see you again, soon! -Management

"Beware of your reservation"

3
24/05/2016

Beware when making reservations. Make sure you keep copies of your confirmations and reconfirm the day of your arrival. They may tell you that your reservations were for a different day! Once you arrive to the hotel, that is a different story. The staff was very helpful and apologetic.

"GREAT LOCATION AND INTERESTING LAYOUT"

4
20/05/2016

Formerly a condo complex, this property is tucked into the trees. However, because of the layout, there are no elevators. Front desk check-in was very welcoming. Because of the condo conversion, the room layouts were very interesting and spacious. Good breakfast buffet. Very reasonably priced considering the area. Would definitely stay here again.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Harry M, Thank you for staying with us and thank you for writing a review! We hope that you had a wonderful stay, and will definitely inform the front desk team about your wonderful comment! We hope to see you again, soon! Best regards, Management

"Great Room and Coffee"

4
18/05/2016

My cousin and I stayed here four nights while in town for his son's/my Godson's wedding. The hotel is tucked into a private little corner of a residential neighbor and is so hidden that my Godson didn't even know it was there....and he lives in Pacific Grove!!! Front desk people were friendly and helpful and there was a computer and printer for use in the lobby area. The rooms were very nice (we had a two bedroom 'suite'), very clean, and the beds slept wonderfully. They also had a small refrigerator, a microwave, and a sink/counter in one of the bedrooms as it was a somewhat strange layout with no real separate sitting area. Parking was convenient. Two negatives led me to give it four stars in lieu of five....first, there was only one small closet in the room, which could have held up to four adults, and was certainly crowded for just the two of us and all of our wedding and rehearsal clothes. Second, the breakfast offerings included stale muffins, out-of-date yogurt, and no milk to drink. Don't get me wrong, I found plenty of good things to eat and I was sustained, and the coffee was as good as it gets in a hotel environment (it was outstanding), but food should never be set out stale or out-of-date.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Carl O, Thank you for staying with us and taking the time to write a review! Please do check out our King Suite which is our biggest room, its great for getting ready in for events! It comes with a kitchenette (apartment sized fridge, dining table, etc.) big balcony with seating, fireplace, living room area, and more! We hope that you had a wonderful stay! Also, we will let the team know about the issues you had and it will be addressed. We hope that you will stay with us again, soon! Best Regards, Management

"Best Value in Monterey"

5
17/05/2016

Large clean 3 Room Condo with large outside decks ,kitchen and living room. Spacious parking, ok breakfast and in room fireplaces. Front desk could be better trained. Would recommend for anyone to stay here. Quite and private off the beaten track .

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi SteveRutgers, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove! We hope you had a wonderful stay and thank you for taking the time to write a review! We hope to see you, again! -Management

"A beautiful place to stay in Pacific Grove"

5
14/05/2016

We really enjoyed our stay at this lovely Inn. The only problem is the stairs. Several of the units are three stories with stairs only. Try to request a first floor room when you book. You are right across the street from the entrance to Asilomar in a very quite neighborhood.. Pacific Grove is a small town so it only 5 to 10 minutes to anywhere you want to go.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Efreagan, Thank you for your staying with us at the Best Western The Inn and Suites Pacific Grove! We are delighted you had a wonderful stay! We are blocks away from Pebble Beach, Monterey, and much more! We hope to see you again, soon! Kind regards, Management

"great king suite"

5
08/05/2016

We had a great 1 week stay in a king suite with a kitchenette. The room was clean with updated furniture and good linens. Bathroom was nice with granite countertop. Kitchen was exceptional- very spacious with tile floors, full kitchen table and 4 chairs, full size fridge, sink, microwave etc. The room also had a separate small lounge area with a love seat-sized couch, coffee table and additional TV. There were 2 portions to the outdoor patio, with the lower section being completely private. Breakfast was great with waffle and pancake makers in addition to a good selection of the typical buffet foods. Location was very quiet and private and in a residential, wooded area. Just a few minutes drive to downtown PG, Carmel or Monterey. Walk to ocean is about 5-7 minutes. Only minor complaint was the worn condition of the carpets.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello fluffyncream, Thank you for staying with us at the Best Western The Inn & Suites Pacific Grove! We are very happy you enjoyed your stay! We renovated the property no too long ago! Please come visit us again! Hope to see you soon!! -SP

"PERFECT STAY NO SURPRISES"

5
03/05/2016

Great stay nicely laid out. Neat tucked away location yet close to ocean. Garage parking well lit with charge station. This was our second stay and plan to return for the races at Laguna Seca next year. Have stayed at many different places in Monterey including bed and breakfast inns. We love the bed and breakfast experience however very pricey and we spend all our time at the race track.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Don T, Thank you for staying with us here at Best Western The Inn & Suites Pacific Grove! Many guests love the beach being so close to us! Only 5 minute walking distance! We are delighted you enjoyed your stay and hope to see you again next year! Thank you! -SP

"Large rooms in quiet area. Near 7 mile drive"

4
02/05/2016

Startegic place on our way to Napa Valley, coming from Big Sur. Minutes away from 7 mile drive. King size bed, quiet neibourhood. Garage for your car. Great place! Restaurants are near, as well as beach.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi nancydrouin, I am delighted you had a wonderful stay with us here at Best Western The Inn & Suites Pacific Grove on your way to Napa Valley! We thank you for taking the time to write a review for us and we hope to see you again! -SP

"Overnight stay"

3
02/05/2016

This hotel is in a very beautiful, peaceful setting a few minutes from Asilomar beach. Overall, the room was clean but the layout was odd. We had a two-room suite with one king and one queen with sink and fridge. The king bed was very hard. There was no real sitting area other than a small table with two chairs. There was a small balcony with some additional seating. The tub was a little clogged up during showering, but the bathroom was clean. The breakfast was fine, nothing special. Overall, I've spent a little more and had better in this area, but for a clean place to stay it worked fine.

Sandy P, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Rachnix, Thank you for taking the time out to write a review! We appreciate it. Also, thank you for staying with us. We hope you enjoyed your stay and hope to see you soon! -SP

"A great stay in a comfortable suite."

4
30/04/2016

Tucked away in the middle of the suburb this hotel seemed out of place. It however proved to be great accommodation for the price. The suites are really comfortable and well equipped. Parking is available underneath your unit,which proved very welcome in the rain.There are bicycles to hire too. The standard sugar and carbohydrate rich American breakfast is provided.

"Peaceful, neighborhood setting"

4
29/04/2016

Things got off to a bad start as the manager tried to put me in a standard room, when I'd reserved a superior one. But I got moved, and had a nice upper floor with an outdoor balcony. The location is quiet, in a neighborhood (with a little on street lending library across the way), and I very much enjoyed having wine and snacks out on the balcony, looking up at the beautiful redwood trees. I'd say this is a very good choice for Pacific Grove and I chose it over nearby Asilomar Conference Grounds. Breakfast is pretty much American style continental fare (too sweet), and they don't have enough tables/chairs to accommodate the number of guests. Excellent parking available.

"Clean, well-run, great location."

4
29/04/2016

The King Suite was spacious and very comfortable, except for the sofa which has seen better days. It was very quiet at night, but noise from departing guests and cleaners was noticeable in the morning. The full kitchen was a great bonus. This is a very well-run place with a peasant staff, and the garage was the cleanest we've ever seen!

"Unexpected Pleasure"

5
29/04/2016

Our stay was definitely not a typical Best Western experience. The accommodations were the best I've had yet, and we have stayed in Best Western hotels in Idaho, Oregon, Washington and, of course, California. You enter into a living room and around the corner was a full kitchen complete with cooking utensils and dining table with a small porch off that. . A few stairs down in the opposite direction was the bedroom with fireplace.

"Great stay"

5
27/04/2016

Stayed one night. Spacious,quiet room and good breakfast provided. Slightly out of the way of the main drag but that suited us. You would need a car if staying here. plenty of onsiite parking. Recommended

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving us your comments, it was our pleasure to host you and do want to see you return when visiting pacific grove. Ralph Felsinger - General Manager

"Girls Day"

5
25/04/2016

This Best Western is tucked away in Pacific Grove, CA. It was beautiful, clean and quiet. I highly recommend this hotel. The staff was friendly and my friends and I had a fantastic time. This is a perfect location and close to Pacific Grove downtown and Carmel Valley. Great Wine tasting near by and great Restaurants.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Melanie for staying with us and sharing your outstanding remarks about the hotel and the staff, we are pleased it suited your convenience and very much look forward to your return. Ralph Felsinger - General Manager

"Beyond Estatic"

5
24/04/2016

Anyone travelling to the area of Pacific Grove, Carmel or Monterey MUST make reservations at this establishment. Without a doubt one of the most wonderful places to stay. CLEAN, CLEAN, CLEAN. Beautifully landscaped, staff members exceptionally pleasant, knowledgeable and efficient from the Front Desk, Housekeeping & Maintenance. Every member of this Best Western Team gives 110% to assure every guest is treated as a VIP. We had such a wonderful experience, THANK YOU!!!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Gus for staying with us and experiencing the cleanliness of our rooms and the great hospitality we offered you, we are glad that we made your stay a memorable one and surely will want you to return when visiting Pacific Grove. Ralph FELSINGER - General Manager

"Minuses far outweigh the positive"

1
22/04/2016

This is a renovated condo complex so I would warn everyone who isn't able to drag their bags up a couple flights of stairs to give this place a pass! Considering the layout of the property, a bit of help with bags greatly would have improved our welcome. We were aware that there would be stairs involved, but assumed that we would be able to get assistance from the hotel's staff. I had prepaid our room using the Air Miles Canada program. The clerk working the desk on arrival was completely befuddled by my confirmation, but I left my credit card information and we proceeded to our room, a king/queen suite on the second of three levels. The room itself was very attractive and we really appreciated the fact that we could each have our own room and TV. There is a very noisy fan in the bathroom that blasts heat whenever the light is turned on and this was a bit annoying; however, our first overall impression of the room was overwhelmingly positive. A few minutes later, the desk clerk was at our door, saying that the BW Rewards program had no record of my reservation. I explained AGAIN that I had paid for the room with Air Miles, a completely separate program. The clerk gave me a number for BW, and a conversation that of course proved fruitless followed. So frustrating. Because of the muddle, I had to contact Air Miles the next morning to sort out the confusion. I was told that no matter what happened, and even if I were wrongly billed for our stay, that Air Miles would handle the issue. It was nice to deal with someone knowledgeable who cared that our vacation was enjoyable and didn't want us to waste more time resolving what never should have been an issue in the first place. That same morning, my friend and I were awakened at 7 am by the front desk, in response to our request for a WIFI password. Unfortunately, neither of us had asked for it! It's sad to say that the clerk who woke us much too early was the best staff person we encountered. On our last afternoon in the room, my friend said she had just killed 3 little ants in her bed in the past 5 minutes. I called the desk, and spoke with Ralph, who manages the property. I said we had found ants in a bed, and he asked if they were little black ones. (They were.) Therefore, we concluded we weren't the first to complain about this issue. We were not offered another room, but Ralph did come by shortly afterward with a can of insecticide. In the meantime, we searched and found several more ants in the bed. This didn't seem satisfactory so I walked to the office to ask to be moved, only to be told the hotel was full. After a few minutes, I was told that we could have a room across the courtyard from ours. I decided this was a good plan and took the key. The room was very different and one of us would have had to sleep on a hide-a-bed. But the bigger issue was that I was told we couldn't get any help to relocate, meaning we would have had to pack everything, drag our bags down stairs and then lug them up a second set. My friend and I, both women over 60, didn't think this was acceptable, so she chose instead to rip the bed apart and spray every square inch. Happily, we didn't see any more ants. This wasn't a satisfactory resolution as a more competently-managed property would have arranged for someone to help us. We were already inconvenienced by staying in a bug-infested room, but to have to handle our luggage ourselves went beyond the pale. We were very glad the next morning to be able to pack our bags and leave the BW-PG behind. It's such a shame that a property with so much potential is staffed by people who made our stay far less than ideal.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Ms. Susan, I have advised Trip Advisor that you threatened the management to slander the hotel if you were not compensated, after you stayed at the hotel for 3 days and complained only one day before you checked out, we offered you a upgrade to a suite and help with your luggage and you declined, we always treat our guests with great integrity and pride and surely will not take wrongful accusations. Ralph Felsinger - General Manager

"Great service, friendly staff, unique property"

3
15/04/2016

This is a converted townhouse complex located right next to Asilomar Conference Center. Was always referred to by my name by the staff. Has garages for your car. Rooms are kinda weird as they are reconfigured tow homes. Not that it's a bad thing, just sayin it is unique in that it is not your typical hotel. Breakfast is a continental breakfast. Waffles, cereal, etc. no eggs.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Kern for staying with us we are glad you experienced our utmost hospitality towards you during your stay, and that you found the property different from standard hotel accommodation. We do apologize that you did not find the boiled eggs that we serve at breakfast. Looking forward to your next stay with us when visiting Pacific Grove. Ralph Felsinger - General Manager

"Had a great time in Pacific grove"

4
11/04/2016

The Best Western in Pacific Grove is well located, quiet, clean, and a great family value. We stayed for 3 nights and had a good time. This is close to the beach and to Pacific Grove/Monterey. The condominium style hotel is a great layout for families traveling together.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Colin for staying with us giving us a great review on our value in service and location, it was a great pleasure to host you and the family in pacific grove and definitely look forward to your return. Ralph Felsinger - General Manager

"OK motel but needs window screens"

3
08/04/2016

Well maintained older motel, but really needs screens on the windows to keep bugs out. The staff was friendly. The room was clean. The rooms had ceiling fans. The motel is close to a large sandy beach. There are plug ins for electric cars.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us we greatly appreciate your wonderful positive comments about our property and will surely have those screens looked into, we would like to see you return during the next trip to Pacific Grove. Ralph FELSINGER - General Manager

"Well kept on quiet street"

4
07/04/2016

We called before we arrived, to find out if we could check in early. They had a handicap room available so we took it. It was spacious with a king size bed and a large bathroom. Of course the handicap shower made it difficult to contain the water from getting all over the bathroom. The wifi worked well so we could stay connected. The breakfast was mainly cereals, coffee and juices but you could also make your own waffles or pancakes. Its location on a side street made it quiet at night. It is only a few minutes drive from the restaurants in Pacific Grove and the Monterey Bay Aquarium.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving us your wonderful comments we do apologize for the mishap with the shower in your room. We definitely look forward to hosting you again, and would upgrade you to a different suite. Ralph FELSINGER - General Manager

"It is a hidden gem!"

5
07/04/2016

What a great place to go!....Ralph the owner is awesome and keeps a this hidden gem a clean place to visit. Ralph went beyond awesome customer service and this is why I will go back. He let us check in at 11:30 am and already had a room ready for us. This is a hidden gem and close to everything. Quiet and small so its really like home away from home. I recommend anyone with family or not to stay here!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Dear Ms. Christen thank you for staying with us and for the wonderful comments given to us about our service, we are glad you and your family enjoyed the hospitality extended to you and definitely look forward to your return, greetings from the team at the Best Western in Pacific grove. Ralph FELSINGER - General manager

"Nice getaway"

4
06/04/2016

Such a beautiful setting. When we first turned onto the street we thought we had the wrong address. It is among single family houses but very woodsy. We even saw deer on the street next to this hotel. it was very seren and quiet. The amenities were nice but the beakfast room is way to small and we had no place to sit. Even the outdoor seating was taken.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Linda for staying with us and sharing your experience during your stay and glad you liked the quietness, we do apologize for the breakfast area but we are flexible with extended time to accommodate the rush at the same time, we look forward to seeing you again during the visit to Pacific Grove. Ralph Felsinger - General Manager

"Pacific Grove trip"

3
02/04/2016

Room was below what I expected. Needed maintenance. Condo layout is kind of funky. Not too bad, but overpriced. The area of Pacific Grove is beautiful. Next time I will stay at another place though maybe closer to the lighthouse.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. David for staying with us and giving your opinion about our accommodation, surely majority of our guests appreciate the homely atmosphere in the condo style rooms unlike funky, we do apologize if there was any maintenance issues, during your stay. Ralph Felsinger - General Manager

"Wonderful property at a great location"

5
01/04/2016

This property is in a great location, close to Carmel and Monterey, quiet, and with a good free breakfast. The management is very hospitality driven, making sure his guests are well taken care of. We spoke with him every morning at breakfast. We can't wait to return.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Rich for staying with us, we are well pleased that you appreciated our hospitality and admired the wonderful location we definitely look forward to your return greetings from The Best Western team in Pacific Grove. Ralph Felsinger - General Manager

"great location in pacific grove"

4
31/03/2016

Walk to beach, close to nice restaurants/shopping in lovely pacific Grove. Few minutes to Carmel if you feel the need. I lived in Carmel for 5 years and always found myself in Pacific Grove or point south like Point Lobos.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
It was a great pleasure hosting you Mr. William during the short stay in Pacific grove and Thank you for the wonderful review about our location to the future guests who would like to stay with us. Ralph Felsinger - General Manager

"An Quick Overnight Stay"

3
27/03/2016

For a simple stay, the hotel was quiet and satisfactory. It is located close to Asilomar Beach and the Monarch reserve. We were happy that were on the third floor because the walls seemed a little thin.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Evelyn for staying with us and giving your wonderful review on our location, please do experience during your next visit the other configuration of rooms we have to offer during the next trip to Pacific Grove. Ralph Felsinger - gENERAL mANAGER

"Quiet neighborhood"

5
21/03/2016

I liked this hotel because of its location. It was very quiet with no road noise at all. It was also within 1/4 mile from the ocean with nice walking and biking paths. BEWARE!! there are thieves!. Somebody stole my bicycle pump off my bike while I had gone to my room for no more than 5 minutes. Do not leave anything of value unattended.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are delighted you had a wonderful stay! We are sorry about your bicycle pump, usually there are no thieves around here. We hope you do come stay with us again! Thank you!

"2 day get away"

4
18/03/2016

A hidden gem. Out of the hussle bussle, very quit, very clean. The bed was comfortable and had a nice little balkony. It is also a great value. Had to use navigation to find the place, but well worth it. Would stay there again anytime.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Ingrid, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are delighted you had a wonderful stay and we hope to see you soon! Thank you!

"Great find"

5
14/03/2016

My husband and i spent three nights there in February. We were very impressed with the cleanliness and size of the suite. The bed was comfy and huge. The kitchen had tons of counter space, and all new appliances. Wifi was quick and free. The location of this property was perfect. It was in a residential area, so it was quiet. However, it was close to the beach, town with good restaurants, and the entrance to 17 mile drive. The staff was quite helpful. We did not have their breakfast, but it was available if we wished. I would highly recommend staying here. When I am back in the area, I will stay here again.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Lynda, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove and writing a review for our future guests! We are delighted you had a great stay! We strive to meet our guests' needs as best as possible! We look forward to seeing you again, soon!

"Quiet and clean"

5
11/03/2016

This hotel is in a residential neighborhood. That made it private and quiet. Everything was clean and orderly. There was enough of everything. Abundant bathroom supplies like towels, abundant breakfast bar. Abundant internet. A beautiful flowing fountain that you see when you drive in.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove and providing our future guests with your feedback. We are delighted you had a wonderful stay! Many people enjoy our waterfall / koi pond! We hope to see you again soon! Thank you

"Nice quiet location"

4
10/03/2016

This is a wonderful location and just a couple of blocks from Asilomar State beach. The facility has covered parking for most units. I think the facility was once a condominium complex. It is very quiet. I was surprised at the limited breakfast menu. Most of the Best Westerns that I have stayed at have scrambled eggs/omelets and sausages available. This place does not. You can get soft boiled eggs, yogurt, packets of instant oatmeal, cereal, toast, fruit, and sweet rolls. Also note that you will receive a receipt via email the day you leave. Oddly, the email receipt says it is from "Howard Johnson Express." I thought it was a scam email and I asked the front office staff about it. She said that it used to be a Howard Johnson Express three years ago and the owner needs to change it. Owner needs to take care of this.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Alan, Thank you for staying with us. Your feedback is important to us. As for the breakfast, we are a Best Western and not a Best Western Plus. What we have is standard breakfast such as (boiled eggs, pancakes, waffles, toast, muffins, oranges, bananas, apples, oatmeal, juices, and other main breakfast items). Best Western Plus will have what you are looking for; scrambled eggs, sausages, etc. As for the receipt, we do apologize for having it say "Howard Johnson" it was previously a Howard Johnson before. However, we did change it but will look into it again.

"Hidden Gem"

4
02/03/2016

converted condo complex equals spacious rooms, full kitchens, vaulted ceilings and large bathrooms front desk staff and manager friendly and accomodating, best of all just far enough away from city but close enough to not be a hassle. You can walk to the beach or borrow a bike and hit the boardwalk. We will be back

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi AlwaysinMotion, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are delighted you had a great stay and glad you will be back! Thank you for taking the time to write a review for our future guests!

"Great, Quiet Place"

5
01/03/2016

We stayed 2 nights for our wedding weekend. The hotel is set in a quiet neighborhood just a few minutes from the beach. It was very relaxing and peaceful. We loved the spacious King Suite with the fire place, very cozy and romantic. The kitchen amenities were great too. only negative thing I could really say about the room was the weird statue they had for a decoration on a very high ledge ( was just kind of creepy). We will definitely come back and stay here again.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Stephanie, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are delighted you enjoyed your stay. We strive to meet our guests' needs as best as possible. We hope to see you again, soon!

"A Great Getaway"

5
29/02/2016

My wife and I loved the very clean, modern and open floor-plan of our suite. There was a large kitchen area and spacious master bedroom and sitting area. This hideaway offers luxury in an intimate, non institutional setting in a residential neighborhood. It was very quiet, yet close to everything the area has to offer (Monterey Aquarium, Cannery Row, 17 Mile Drive, etc.). The bed was extremely comfortable. Staff was courteous and very accommodating. We are sure to return.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Morrish, Thank you very much for staying with us and taking time to write a review. We are very happy you had a wonderful stay! We hope to see you again, soon! Thank you

"Great value for Money"

4
28/02/2016

We stayed a night there. It was a room with King and Queen beds. The room was very clean.It had all the regular amenities. We had a quiet night stay at the hotel. The breakfast was also the standard and the service was excellent.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Mr. Parekh, The Best Western Team and I are delighted you enjoyed your stay with us! I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests' needs the best way we can. Thank you for your positive comments and we hope to see you again, soon!

"Excellent Accomodations"

5
28/02/2016

We stayed here 2 nights and had a great time. Property was clean and safe. Very quiet area. Rooms were clean, comfortable and a great size for 3 people. We had the 2 bedroom suite with one queen bed and one king bed. Nice balcony you could sit on with 2 chairs. Beds and pillows were good. Everyone has their own taste and needs for mattresses. Breakfast was a great variety. All staff answered my questions quickly and very friendly. Check in and check out was a breeze. Would recommend to anyone staying in Pacific Grove.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Adam, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are delighted you had a great time here and thank you for taking the time to review our hotel! We hope to see you again, soon!

"Great Value for extended stay. Minutes to Asilomar State Beach"

4
26/02/2016

A lucky find! The owners are the loveliest people. We had a two story condo with full kitchen so, did not even use the breakfast area. Very clean, quiet and while no direct view from our little patio, we could hear and feel the ocean waves at Asilomar state beach just a 5 minute walk away through the Asilomar grounds. Highly recommended, especially for a longer stay or retreat, or just to chill out.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Jojo, The Best Western Team and I are so happy you had a wonderful stay here with us and thank you for your positive comments! We do take pride in catering to our guests' needs the best way we can. Do come visit us again, soon! Thank you!

"AWESOME"

5
25/02/2016

Love this place. Anytime we go to Monterrey or Pacific Groves we never consider staying any place else. Clean, comfortable, friendly and so peaceful. No need to go out to breakfast. They offer waffles, pancakes, eggs, toast, muffins, pastries, cereal, yogurt, fruit and coffee and juice. Right by 17 mile drive. 10 minutes to fishermans wharf. and 10 minutes to canary row.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Angela, Thank you for your kind review and choosing to stay at our hotel! We appreciate your positive feedback and we do take pride in catering to our guests' needs as best as possible. I am happy you enjoyed your stay and I hope to see you again soon! Thank you!

"THINK TWICE BEFORE HITTING THE CONFIRM BUTTON"

1
18/02/2016

We were revisiting the area we were married in 45 years ago. "How nice"! We booked a suite for the two day stay. We had loaded some of our luggage into the room when the card key failed. We waited 4 hours (7:30 pm to almost 11:30pm) on a rainy night to receive our luggage in a lesser room. OK... things will happen! We were given the option to call it quits and head back or move to another room for the stay... ok... that was a fair request, but we decided to stay in the lesser room for the remainder of the stay. We had a golf outing planed for the day so everything was settled... wrong! After a fine round at the local municipal course and fine lunch at one of the fine eateries and fun drive down 17 mile drive... we get back to our room to find that it hadn't been serviced and all the staff have left for the day... go figure! don't know what to think!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello, I would like to offer my sincerest apologizes for the problems that were brought to you at your stay here with us. We always try to provide the best service to our guests here at the Best Western The Inn and Suites Pacific Grove. We completely understand your frustration with not being able to get in the room as quickly as possible as we were trying our best to fix the problem. Furthermore, we did give you a free night since this had happened. We do apologize for not having housekeeping service during your stay, it was a miss communication with our team. Again, we do apologize. Thank you

"Beautiful rooms with breakfast "

4
17/02/2016

Very decent double rooms. Close to aslimor beach, 17 mile entrance and to the butterfly sanctuary. Room charge Also includes breakfast - waffle, pancakes, cereal, eggs, coffee etc. parking available very close to your rooms. Room layout very different.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello, Thank you for staying with us here at the Best Western The Inn & Suites Pacific Grove. We are a very unique property! We are delighted you had a great stay. We hope to see you again, soon! Thank you.

"Excellent hotel-QUIET!"

5
12/02/2016

Outstanding service. Last minute reservation - no problem! Quiet, clean, generous accommodations, covered parking option, great breakfast options. Very friendly staff. Close to Asilomar and the village of Pacific Grove. Easy access to beach and downtown Monterey.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Rosemary, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are happy that you had a great stay and we hope to see you again, soon!

"Beautiful location in Pacific Grove"

5
11/02/2016

We had stayed for previous 3 nights in nearby Monterey, however much prefer the quiet and proximity of the Ocean in Pacific Grove, Already in the area we had the chance to check out what we wanted for next 3 nights, Ralph was very helpful and arranged for us to look at King room and also King suite, we actual chose the King room rather than the suite as we prefer a shower over a bath. We had an excellent stay everything is very well looked after, parking is easy and it is in a beautiful location, we also regard it a very good value for money. But as always best book direct with hotel you will get a better deal by doing so, no matter what on line travel site tell you.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello, Thank you for staying with us at the Best Western The Inn and Suites Pacific Grove and taking the time to give us your comments on your recent stay. We are very glad you had a wonderful time here and we hope to see you soon!

"Peaceful"

4
10/02/2016

No view of the ocean but the area is very quiet and peaceful and just a short way from the beaches and Cannery Row/Monterey Bay Aquarium. The room was clean and comfortable. The beds were soft. The free breakfast was good. They had a large assortment of pastries, yogurt, cereal, waffles or pancakes. The grounds are pretty. There is a washer/dryer available which was great. The staff was very friendly and helpful.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hi Christy, Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove. We are happy that you had a wonderful and relaxing stay! Thank you for sharing your comments about our property! We hope to see you again, soon!

"A great stay in Monterey"

5
04/02/2016

We stayed here for three nights, and 2bd, 1bath hotel room we stayed in was perfect for my family and I. They had a lovely Koi pond, and it was great to just have to go downstairs for breakfast. It was a wonderful stay!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Hello Allison! Thank you for staying with us here at the Best Western The Inn and Suites Pacific Grove and sharing your wonderful experience! We are very happy that you and your family enjoyed your stay, we really strive to make our guests happy! Please come visit us again soon!

"Almost but not quite"

4
03/02/2016

We spent one night at this property in a two-room suite. The rooms themselves were quiet and nice and had everything one could need -- almost. However, the pillows were SO springy and uncomfortable that we had trouble sleeping. It seems like Best Western really cut corners in this area. For this reason, we would not stay here again unless we remembered to bring our own pillows. We didn't get to take advantage of the hotel's location near the beach because we were there such a short time, although we did get to the aquarium --about a 10-minute drive-- the next day. (By the way, avoid the Monterey Bay Aquarium between Christmas and New Year's! Incredibly crowded.)

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving both your positive and negative experiences here at the Best Western The Inn and Suites Pacific Grove. We always strive to exceed our guest expectations and make them feel as comfortable as possible and we do apologize that the pillows were uncomfortable for the both of you. Thank you.

"Dr. Ronald Shapera"

1
28/01/2016

I booked on line with hotels.com so did not speak to anyone to book the rooms. Unfortunately we did not mention that my wife uses a wheel chair and that we needed a ground floor room. When we arrived there was no available ground floor room so we could not stay, but the hotel insisted on charging us anyway. I feel that this was very unfair of the hotel.

"Great location and awesome looking rooms!"

5
27/01/2016

I traveled to Pacific Grove for a business trip, the hotel was more then I expected. the rooms are huge, I stayed there myself but I would recommend these rooms to a family or group of people traveling together. Full kitchen with a dining table, BBQ patio, fireplace and so much more room. My stay was only for 2 nights, I wish I could have stayed all week.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Keppler for your wonderful comments given to us in your review, it was our great pleasure to host you during the business trip attended and the surprise you came into, we surely look forward to your next visit to stay with us again. Ralph Felsinger - General Manager

"beach escape"

5
25/01/2016

Fantastic base to explore Monterey Carmel area. Close to amenities and an easy walk to walking trails and ocean beaches. Quiet neighborhood at night. Rooms were spacious and well presented. The two bedroom suite was unexpected and provide much more space than usual hotel rooms. Very good experience and we will be back soon.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Bailey for staying with us. We are delighted you had a relaxing, enjoyable stay and loved our little town. We really appreciate you for commenting on our hotel for our future guests and hope to see you again, soon! Ralph Felsinger- General Manager

"Utterly charming, spacious, and welcoming."

5
21/01/2016

Huge rooms and bathrooms; kids had a two bedroom mansion, we were upstairs in an enormous room. Front desk (Ralph?) the most charming man on the planet (apart from myself, of course); he couldn't have been more helpful and friendly. Located real close to Monterey but without the traffic and crowds. Perfect spot and yes, definitely stay here again.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Stephen for staying with us and giving the perfect recommendations about the quality of our rooms to our future guests who intend to stay here. It was a great pleasure hosting your family and we definitely look out for your return and Greetings from our team at The Best Western The Inn and Suites Pacific Grove where you stay with people who care. Ralph Felsinger - General Manager

"Even my friends in PG didn't know about this hotel!"

4
20/01/2016

I booked the hotel and crossed my fingers since my friend had never heard of it. It was a pleasant surprise when we opened the door and found an amazing room 117. It was great, a fireplace, a full kitchen, and a comfortable bed. The only thing that happened while we were, we were sound asleep at 8:30am and some maintenance workers decided to do some drilling right under our room. There is a gazebo next to the room and I think they were doing some work on it but it would have been nice if they had waited until at least 9, or even better until when we left.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us Ms. Dannett and sharing the great surprise of finding us and relating the message to your friends, I do sincerely apologize for the disturbance occurred during your stay too due to the installation of the Gazebo and will definetly compensate you on your next stay with us please let us know when you will be in the area again. Ralph Felsinger - General Manager

"Pacific Grove, CA"

5
19/01/2016

This was an excellent choice. The rooms, service and overall competence of the staff is well above average for even those hotels with higher rates. The staff is extremely helpful and guided us throughout our stay with helpful directions and suggestions about the Monterey area. We would definitely stay there again.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Cathleen for staying with us and giving us the best choice in our service and comfort during your stay. We surely want you to be back and stay with us again when visiting our beautiful city of Pacific Grove. Ralph Felsinger - General Manager

"Very nice hotel tucked away in Pacific Grove"

4
17/01/2016

Have been staying here on and off while remodeling our home in Pebble Beach. Honestly didn't know it existed as it is tucked away in a residential neighborhood minutes from Pebble Beach, Pacific Grove and the ocean. Relatively small property with a condo/townhouse feel. The upper units are very spacious with high ceilings and large bathrooms including a walk in shower. Very nice. Rooms seem very recently remodeled and are done quite tastefully. Staff has been very friendly and efficient. Continental breakfast is better than most. Only downside is that given its location,there are no restaurants, bars or stores nearby. All would be a short car ride or long walk.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving us your comments on our location and our spacious accommodations, we are glad the distance suited your convenience while remodeling your new home, we are also delighted you enjoyed the breakfast and for praising our staff which I will most certainly convey to them. Please do saty with us again and if you have friends or family re-unions do not hesitate to contact us. Ralph Felsinger - General Manager

"what a nice place"

4
13/01/2016

Set in the middle of a wooded area only 15 minutes walk to the Pacific Ocean, this is a delightful hotel. Reminds me of a good quality timeshare type place. We booked a two bedroom town house style apartment and the accommodation was spacious and clean. Good strong shower, bath essentials and coffee and tea all in the apartment along with a microwave. Gym available to use. Good and helpful service from the front desk and a complimentary buffet style continental + breakfast. One downside was that the breakfast area was too small for the peak breakfast rush in the morning and it felt very overcrowded. We booked in advance and were rewarded with very competitive rates. Best as always recommendation is that we plan to return in the future.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Jim for staying with us and sharing your wonderful experience at the hotel to our future Guests. We at the Best western in Pacific Grove always take great pride in all our guests comments and keep improving to satisfy most requests, as a additional space we have added a Gazebo where you can sit outside ad enjoy your breakfast too, we look forward to your return visit with a upgrade to a suite when you visit Pacific Grove. Ralph Felsinger - General Manager

"Loved it"

5
10/01/2016

My husband and I were passing through Pacific Grove and decided to stay here 2 nights after viewing the room, then added an extra night. We stayed in a suite. We loved our king bed, not too hard but firm enough for us. There is a very nice walking path right behind the Inn with the beach a little over a mile away.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
It was a great pleasure to host you and your husband during your pass through Pacific Grove and that you enjoyed the comfort of our Deluxe King suite, thank you for all the wonderful comments and surely look forward to your return stay with us. Ralph Fesinger - General Manager

"Peaceful and Wonderful Stay - Best Western Pacific Grove"

5
06/01/2016

When one enters the room and say - we need to come here again - I know I have picked a great place to stay for our one night in Monterey/Pacific Grove/Carmel Area. We were looking for a comfortable place to stay with a fireplace, a nice area to watch the football bowl games on the television, and a nice kitchen area. We found all three in this very nice Best Western in Pacifica. it is very close to Asilomar Conference Grounds in a peaceful neighborhood area. We liked our room. The king size bed by the fireplace was perfect. There is a couch, coffee table, and flat screen TV in a 'living room" type arae. The kitchen is wonderful and complete with cook wear. There is a microwave, but not an oven. Its large. The room we had had a very nice view from the kitchen table area. The outdoor deck and seating area was large and very pleasant. Check-in was delightful. The hotel grounds have koi fish and gazebo. Staff is wonderful. Since we are Best Western premium members, they greeted us with their "blue bag" complementary bag - orange, chips, and water. We had their breakfast in the morning. Since we arrived when lots of others were there too, we opted to take our breakfast back to our room for a leisurely breakfast. We made our own coffee and tea in the kitchen. Its a wonderful place to stay if one wants a peaceful area. Staff was delightful and good. Check in and out was easy. There is a gym on site. There is also bicycle rentals. There are both children and adult bikes. WIFI is free.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Mini for staying with us and we are delighted that you enjoyed your stay with the wonderful comments you have given about the property, our additional Gazebo will really suite those guests who wish to celebrate or renew their wedding wows. We surely would like to see you come back again again and stay when visiting Pacific grove. Ralph Felsinger - General Manager

"Good stay"

3
05/01/2016

Stayed here over the Christmas Holidays at a family room- which the website touted as having two beds. We were under the impression that there would be two rooms- one having a king sized bed and another housing a queen sized bed. What we got is rather strange- the family is really just like a one bedroom suite with the living area cleared to make room for another bed. The family room is also up two flights of stairs. The layout aside, the rooms were clean and the beds were comfortable. The hotel is found in a residential area close to Pebble Beach, the 17 mile drive, and the Butterfly Sanctuary. Cannery Row in Monterey is a short ten minute drive. While the hotel is close to all these sights and attractions, the immediate neighborhood of the hotel is basically dead at night. The hotel serves a complimentary continental breakfast onsite and has well equipped gym. All in all, I thought the hotel served our needs and minimum expectations were met- but just that.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us, we are pleased you appreciated the cleanliness and convenient location of our property, we are also glad you liked the layout of our rooms, please do stay in our Deluxe suites next time you visit Pacific Grove. Ralph Felsinger - General Manager

"A nice not-quite-out-of-the-way hotel"

4
02/01/2016

We have stayed at this hotel twice, and had good experiences both times. We stay in a king suite, as we have young children and need the fold out couch. We especially love the fireplace, and kitchen with full apartment size refrigerator/freezer and stove. The patio/private deck area is quite enjoyable, as you can hear the ocean from outside of both rooms we have used. There are stairs to access the rooms, and two steps down from the living area to the bedroom (which I fell down at one point when trying to quietly return to bed. Just watch your step!) The continental breakfast is good. It includes fresh fruit, yogurt, boiled eggs, hot oatmeal, fresh made waffles, and the typical pastries, toast, bagels and the like. The kitchen in the room includes dishes, utensils, and cookware, too, making this place great for a longer stay. It is very close to the Asylomar beach, and there are plenty of nearby dining options. It was a 5 to 10 minute drive to Cannery Row and the aquarium, but it's well worth the extra time to take the scenic route down by the ocean. :) There was some noise from other guests on our recent visit, but nothing you wouldn't expect (footsteps and voices as they walked by our door, and footsteps over the kitchen/living areas of our room.) Overall, we really enjoy this facility for our quiet family of 4, and will most likely return.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and taking the time to give us your comments on your recent stay, we are glad to see you back and enjoy the King suite and also visit nearby attractions as mentioned it is always our goal to see our loyal guests return back as we always keep updating our property, we look forward to your next visit to see our new addition. Ralph Felsinger - General Manager

"Don't stay in the rooms over the reception area!"

3
27/12/2015

We've stayed here twice and had very different experiences. The first time was in the spring, and my husband, toddler daughter and I stayed in a lovely 1-bedroom suite with a kitchenette. It was an incredible deal for the price and very quiet. On our recent stay, however, we were less than impressed. We stayed in a 2-bedroom "suite" with my mother-in-law, which turned out to be two conjoined bedrooms with not so much as a sitting area. The bathroom was inside the second bedroom, making middle of the night bathroom trips disruptive. That being said, the room was satisfactory, if a bit awkward. Our main issue was that our room was directly above the reception area. We could hear the conversations down there clearly. Granted, I'm a light sleeper, but my husband sleeps like a rock and also thought it was crazy loud. At 11 pm, my husband and I went down to inform the office staff member and ask for earplugs, which apparently they didn't have. We finally were able to settle down, only to have the alarm in the second bedroom that a previous traveler had apparently left on go off at 12:30 am. Argh! We were then awoken at 6 the next morning with breakfast set-up downstairs. Talk about a disappointing night's sleep, especially with having to get our young daughter back to bed repeatedly. I really don't know what to rate this establishment, with one such stellar experience and one really mediocre one under our belt. I'd stay again in a one-bedroom suite if I was ensured a better location. The property itself is beautiful, reasonably priced for the area, and the complementary breakfast was quite good on both stays. That being said, a poor night's sleep on vacation is pretty inexcusable.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving both your positive and negative experiences, We do apologize that there was the noise from the breakfast area, surely that's the layout of the way the rooms are setup however soundproofing we have added due to the structural concept, even the layout of the bathrooms cannot be changed likewise they can be very positive to most of our guests and negative to some who are not of the same family, please do visit us again and if you need to further speak to me contact me at the hotel during business hours. Ralph FELSINGER - General Manager

"Don't book or change booking directly with hotel"

1
26/12/2015

This hotel was unable to process our cancellation which was made weeks earlier directly with the hotel, by phone, the only option, so staff phoned us 11pm Christmas eve to tell us we would be charged for a stay we obviously weren't making. I am quite ill and had two unpleasant conversations with staff who were powerless to offer help, the manager on vacation until the New Year. Booking and cancelling directly with the hotel is extremely problematic. Book some other way and beware.

"Pacific Grove Best Western"

5
25/12/2015

Very nice place. Quite and maintained. Nice people. very clean and liked the setting. we really enjoyed our stay at this location. This will fill the required requirements for this site. have a great day.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Jerry for the warm compliments of our facility and we are glad you enjoyed your stay and service offered to you by our staff and look forward to your return stay again when visiting Pacific grove. Ralph FELSINGER - General Manager

"Comfortable, but weird room."

3
19/12/2015

Room was advertised as a bedroom suite. I thought that meant a bedroom in an actual 'room', but it was really the lower portion of a loft...surprise! Kitchenette was nice, but not necessary for my visit. Sitting area/sofa bed area very small. It was OK for business, but I wouldn't recommend it for staying a weekend. Make a different choice, if possible

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for your comments on your recent stay with us and glad that it was comfortable for you. With regard to the comment on being a weird room the explanation is these were one time condominiums converted to Guest rooms, which makes it very unique and convenient for a large family to occupy one section of the building, most of our loyal and repeat guest very much appreciate this king suite with the kitchenette and fireplace and book them way in advance since we have only 8 of them on the property. If you need more explanation please do contact me at the Hotel. Ralph Felsinger - General Manager

"Comfortable and Satisfying Stay"

5
18/12/2015

The room was quiet, clean and sufficiently supplied. The hot water was hot, the cold water cold and not even Donald Trump could whine about the shower water pressure. I would have like the bed to be a little more comfortable, it seemed to be a need for new mattress or perhaps just a new cover to smooth out the lumps, however slept fine once asleep. It was very conveniently located to the beach trail and the Monarch butterfly grove which was my purpose for going. There was no view, but most of everything was within walking distance anyway.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Connie for the wonderful comments during the stay with us, we are glad that all the facilities suited your needs, as for the comment on the mattresses they are new and with a pillow top. Please do stay with us again in our king Deluxe suites when visiting Pacific Grove. Ralph FELSINGER - General Manager

"Best Western"

4
14/12/2015

This location is very close to Asilomar where I attended a conference. It is set in a residential area with lots of trees and a walking path that runs behind the hotel. I didn't stay in the room for much, but the service was great and the room was pretty big, with space for a king size bed plus 2 chairs and a desk. There was even a walk-in closet. There was a microwave and fridge in the room too!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for the comments on your stay with us it was our great pleasure in hosting you during the conference in Asilomar, we are glad that the accommodation suited your needs and the service provided exceeded your expectations. Please do come back and stay again during your next conference. Ralph Felsinger - General Manager

"Best Best Western"

5
10/12/2015

We arrived at Best Western in Pacific Grove to find that it is Renovated Condominiums with garages below. We upgraded to a suite at a great price. The room was very clean, had a nice gas fireplace and a full kitchen with a full size refrigerator, stovetop stove, all the trimmings. (dishes, silverware etc.) It was very quiet, comfortable, the bed was great. We would strongly recommend staying here. Our experience meeting Ralph, the owner/manager was delightful. He did everything in his power to make us feel at home. A great place to stay.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Melvin for the great Comments you have highlighted on our accommodation and service, we always strive to exceed our expectations to all our guest and make them feel that homely atmosphere during their short stay with us, please do visit us again to stay in your home away from home. Ralph Felsinger - General Manager

"Nice stay at a nice location"

4
10/12/2015

Great customer service, comfortable rooms with plenty of space. Large area for dressing, with microwave, larger than normal refrig. The shower stalls are also large and comfortable. The security of the rooms was also good. The rooms has an apartment type feel to them.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Kelly for the review given to us on our accommodation and experiencing our warm hospitality during your stay with us, please do visit us again to stay when in Pacific Grove. Ralph Felsinger - General Manager

"Nice and quiet, just outside 17 miles drive"

4
25/11/2015

The hotel is very quiet. You feel like you live next to a forest or a national park. We really wanted to stay longer but unfortunately can only stay one night. All buildings of the hotel are the same. Previously, they must be townhouses. Each room is different. Some comments don't like this style. But we like our two bed room because it feels like a holiday rental house.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
It was our great pleasure hosting you from New Zealand we are glad that the accommodation was to your taste and you describe it as it is to our future guests, please do return back on your next vacation. Ralph Felsinger - General Manager

"Wonderful Experience"

5
24/11/2015

A lovely inn, exactly what you need. Self catering. Beautiful fire place, cozy, special. Friendly and helpful management. Nice clean accommodations, well taken care of. Perfect location and lovely setting.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Miriam for the wonderful comments given to us during your stay, we are glad you enjoyed our great hospitality and would surely want you to return back when visiting Pacific Grove. Ralph Felsinger - General Manager

"What a find"

5
23/11/2015

We stayed here for one night prior to returning to San Francisco but wish we had been able to stay longer. We assume the complex must have been apartments before becoming a hotel. The room we had was huge, on the top floor with a large walk in shower and a utility area. The only downside was that the toilet was in a rather small room which you had to manoeuvre in and out of. The hotel was in a very quiet area and we had a very restful night. The breakfast offering was the usual, nothing fancy but adequate. The hotel is only a short drive to the coast and not that much further to Monteray. It was nice to walk along the coast and see the seals playing in the sea or basking on the rocks. This was the last hotel of our trip and had to rate as one of the top three hotels that we stayed in during our three week road trip. We would certainly stay here again.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for Finding us and experiencing our great hospitality towards you during the recent stay with us, we are glad the stay with us was comfortable and suited the convenience during the vacation, we surely would like to see you return. Ralph Felsinger - General Manager

"Great value"

4
23/11/2015

The BW in Pacific Grove / Monterey California is a terrific place to stay if you are visiting the Carmel / Monterey area. Its location near Cannery Row and downtown Pacific Grove is excellent. Very convenient to get to around to the Aquarium, shops, and restaurants, as well as Carmel by the Sea which is about 10 min away as well. The room was very large with a separate walk-in closet that had the coffee maker and fridge located in as well. The bathroom and shower were large too, but my main complaint was the water pressure in the shower was not very good (probably a byproduct of California's draught problems). The bed was pretty comfortable, but he pillows were a little stiff. I enjoyed having a balcony -- sitting out in the amazingly fresh air was nice. The wifi speed was good (and free), and the TV/Satellite service was ok (my remote didn't work properly so that was a little annoying, but not a deal breaker by any means). There is a nice little self-serve breakfast area....the food was what I expected - not great, not terrible. But did the trick before setting off for the day. And the parking was plentiful. We had no trouble finding a spot (most are "covered" as well which is nice). Overall I would say for the money that this a nice place to stay and would consider staying there again in the future. Overall I would say this a nice

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Matthew for taking the time to give us your feedback during your recent stay with us, we greatly appreciate all the positive comments along with some issues you experienced and surely will rectify them and make your next stay with us more comfortable and pleasent, greetings again from the Best western team in Pacific Grove. Ralph Felsinger - General Manager

"Not like all the rest"

4
18/11/2015

This is a quiet, well-kept place that is so different than any other hotel at which I've stayed. The double rooms made it more private, and the quiet neighborhood near the beach allowed for peaceful sleep and fast, easy access to fun.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for taking the time to give us your wonderful review during the stay with us, and we are glad that the convenient location suited it even more, we would surely like you to return during the next visit to Pacific Grove. Ralph Felsinger - General Manager

"More Than Expected"

5
16/11/2015

Wow! I think this was one of the nicest Best Westerns we have been to and it exceeded our expectations. We had a King Suite and it was huge ... complete with a fireplace, enormous decks, TV sitting room, eat-in kitchen, decent sized bedroom area and bathroom. Plus, the finishes were quite nice, from flooring to kitchen counter tops. When we first arrived we even spotted a deer outside our deck! These are converted condos, parking was in garages and never an issue, the staff was very friendly and helpful. We stayed in a first floor suite, which as mentioned had a huge deck and overlooked a residential street that was very quiet. We look forward to returning and highly recommend this establishment.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us and giving us a wonderful compliment on our property and for admiring the staff for their service we greatly appreciate this and look forward to your next stay when in Pacific Grove. Ralph Felsinger - General Manager

"Excellent room, good stay"

4
16/11/2015

We've staying at several hotels around Monterey and Pacific Grove, but this one is my favorite. We got a nice room with 2 bedrooms, a King bed in one and a Queen bed in the other, perfect for the family. Plenty of free parking, free WiFi, free breakfast, no problem doing early check-in, everything about the weekend went great.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Peter for choosing us among all the other hotels and rating us the best, we are glad you enjoyed your stay with us and would certainly like to see you return back when visiting Pacific Grove. Ralph Felsinger - General Manager

"Pacific Grove"

5
15/11/2015

Very clean comfortable . Staff very helpful. Centrally located so easy trip to restaurants, golfing, beach walks, ets. Quiet area so easy sleep - beds very comfortable. I would recommend this hotel to families, friends reunions, couples. Great value for large open rooms. Good breakfast selection.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. John for the inspiring words and relating to future guests about our clean and comfortable rooms, we are glad we made your stay a memorable event and look forward to your return, Greetings from all of us at The Best Western Pacific Grove. Ralph Felsinger - General Manager

"Best Stay Ever!"

5
15/11/2015

Hotel and Staff are fabulous, great condo style two bedroom hotel with free covered parking. Updated decor, flat screen tv's in both rooms, refrigerator, microwave, coffee maker and balcony. Great location close to everything yet tucked away for a peaceful stay. Free breakfast and ability to use computer and printer in business center priceless. thank you!

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
We Thank you for staying with us and experiencing the great comfort and hospitality given to you by our staff, and Thank you for the wonderful compliment, we surely look forward to your return visit during the next vacation in Pacific Grove. Ralph Fesinger - General Manager

"Great Hotel in Pacific Grove, CA"

5
12/11/2015

Excellent place! Friendly staff, nice facilities, good breakfast, reliable internet connection, and proximity to my work venue made this a great location. The rooms were comfortable and bed was excellent. Bathrooms were clean and in working order

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Mr. Muralidhar for the great compliment on your review, it was our utmost pleasure to host you, and would like to see you return back during the next visit to Pacific Grove. Ralph Felsinger - General Manager

"Excellent rooms!"

5
26/10/2015

I love staying at this location! I've stayed on two separate occasions in two very different rooms. One room was on the top floor and had a vaulted ceiling. The other room was on the bottom floor and was a full suite with a complete kitchen and separate living room area. Both rooms were beautiful, spacious, and comfortable.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Andrea for staying with us and taking the time to give us your excellent comments on the accommodation, we are glad that the comfort of our rooms suited your needs and we surely want you to return back and stay again when in the area, greetings from the Team at The Best Western in Pacific Grove. Ralph Felsinger - General Manager

"Pretty location and close to Monterey whale watching"

3
19/10/2015

Our two bedroom unit was adequate and clean but a little smaller than we had expected and you had to access the second bedroom to get to the bathroom. Ok for a one night stay but could have been tricky for a longer stay. Complementary breakfast was good. Staff could have been friendlier. Well located for whale watching at Monterey - about ten mins drive away.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for taking the time to write us your compliment on the great location we have, we are glad you enjoyed the services of the hotel and your comments about the staff please do contact me at the hotel about any negative experience you had, we certainly would like to see you stay with us again. Ralph Felsinger - General Manager

"No Screens for Windows, No AC"

3
17/10/2015

Although the actual rooms were decent, because there is no AC you must leave the windows open. But you can't because there are no screens. I asked the front desk about this situation and they said they couldn't put in screens until corporate headquarters allowed screens. Absolutely ridiculous. Monterey and Pacific Grove hotels have the affectation that they don't need AC (all the Seaside hotels have AC) because you can just open your windows. Well then, let us open the windows. I don't know anyone who would leave their windows open overnight without screens. This is definitely a deal breaker.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Pamela for staying with us and rating us a s a decent hotel, we do understand that it was inconvenient for you without air condition in your room and the screen doors, all our rooms are equipped with ceiling fans and its your choice to have the windows open, the temperature always stays between 64 to 68 degrees most of the time unlike the seaside motels. Ralph Felsinger - General Manager

"Lots of stairs!"

3
08/10/2015

Stayed for 3 nights beginning end of Sept. Nice room with fireplace and kitchenette. The only issue is the number of stairs to get to room. All rooms require going up flight of stairs to get to door, no elevator. This can be difficult with carrying luggage and for someone with any disability. Also, 3 steps going from bed area to rest of room as well as a door stop that sticks out. Makes for a trip hazard when going to restroom at night. It is close to shopping, aquarium and restaurants. If stairs are not a problem for you, then this is a nice place to stay.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you Ms. Charlene for taking the time to give us your feedback regarding your stay, We really appreciate your positive words about the accommodation and do apologize for the inconvenience you mentioned about the stairs, our Handicap accessible rooms would be the right choice and will be the best to book next time we have a King and Queen Standard on Ground level, please do inform us ahead of time. Ralph Felsinger - General Manager

"Cozy hotel and great location"

5
07/10/2015

Loved the individual units and very quiet location of this hotel in a residential area yet very close to downtown and coast. Front desk was very helpful. Rooms were large, clean and very comfortable. Would definitely recommend.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for taking the time to give us your feedback on your recent stay with us it was our great pleasure to host you from Canada, we also appreciate your recommendation to our future guests to stay with us. Please do stay with us again during your next visit to the United States. Ralph Felsinger - General Manager

"Wish we stayed another night!"

5
06/10/2015

We stayed one night on a road trip down the Pacific Coastal highway. It is a very nice quiet hotel in a residential neighbourhood. We were a bit concerned that we would be too warm as they were having a heat wave, but as it got darker it cooled off nicely and we were comfortable. The bedroom was large and it had a very large bathroom with lots of counter space. There was another room that had a fridge and microwave and huge area for suitcases. We enjoyed sitting on the balcony with deer wandering down below. We visited the aquarium but wished we had another day to see more of the Pacific Grove, Monterey Carmel area.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for staying with us during your road trip and experiencing the warmth of our accommodation as you describe it , we surely would like to see you return as only a days stay would not be enough to explore the beauty of Pacific Grove and Monterey. Ralph Felsinger - General Manager

"Great stay!"

5
05/10/2015

Stayed last week at this Best Western. My brother and his wife and myself booked the 2 bedroom without the kitchen since we would be eating out. Room was very clean and no complaints at all about the service. Very quiet and bed was extremely comfortable. Had read the previous good reviews before I decided on this place. Breakfast had lots of choices and don't be swayed by the remarks about the small breakfast room. It is a decent size and besides that if it's crowded when you get there you can go outside and sit at the tables next to the nice koi pond or take it back to your room. Very close to Asilomar Beach and a quick drive to Cannery Row. I liked having the microwave in the room, it came in handy for our dinner leftovers the next morning. Ralph, the manager, was extremely pleasant and after a conversation with him upon leaving I felt he really cared about his guests. Would positively recommend this as a place to stay if you're going to the Monterey area.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you sir for giving your honest and graceful review about your great experience in staying with us, it was our warmest pleasure in hosting you and your family, I will surely convey your remarks to my Housekeeping staff about the compliment on cleanliness, we definitely would like to see you return and stay with us again when in the area. Ralph Felsinger - General Manager

"excellent"

5
01/10/2015

No a better place to stay in the Monterey Area! Feel like you could be in a campsite. great scenery and super quiet for some good rest. The rooms are large with all the conveniences you would ever want

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thanks Mr. Randy for rating us an excellent choice during the stay with our property, we are glad the level of service and cleanliness were to your satisfaction and definitely please do return and stay with us again on your next visit to Pacific Grove. Ralph Felsinger - General Manager

"Great stop for overnight stay"

4
27/09/2015

Stopped here for overnight stay en route down west coast. A bit isolated, but well worth the find. Very scenic and offered great free breakfast. Rooms lovely. Very unusual and very clean. Would spend more time here on next trip. More than you expect from a Best Western.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for taking the time to give us your comments on your stay with us, it was our great pleasure to host you from the United Kingdom and we are glad you were happy and contended with the cleanliness and overall service you received we do want to see you return and stay with us again during your next vacation. Ralph Felsinger - General Manager

"Very pleasant overnight stay"

4
26/09/2015

We stayed in a two bedroom suite, which was above the office. King bed, and queen bed. Only one bathroom, shower over the bath. Small balcony, which was pleasant to sit on and enjoy a glass of wine. Frig, microwave, and kitchen sink, coffee maker. Ceiling fans, no a/c, but it wasn't needed. We were able to leave the window open to get fresh air. Parking was easy. The lady in the office was most helpful, giving us directions (and a voucher) to the local seafood restaurant which was a 5 minute walk away. We wanted to leave early the next morning, so were the first to breakfast, and it was more than adequate. Liked the boiled eggs. Our only negative was the ceiling fan in the bathroom - it came on when the light was turned on and was very noisy. I mentioned it when we checked out, and we were told it would be looked at and rectified. Free wifi was just ok. Would stay again if in the area.

RALPH F, General Manager at BEST WESTERN The Inn & Suites Pacific Grove, responded to this review
Thank you for the wonderful comments, it was our pleasure to host you from New Zealand and we are glad the facilities were adequate to you and surely we will rectify any suggestions you mentioned, we surely would like to see you return and stay with us on your next vacation. Ralph Felsinger - General Manager