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Best Western Plus Orillia Hotel, Orillia

4.0/5  - basé sur 499 notations.
440 Couchiching Point Road, L3V 6P8, Orillia, Canada - See map

Situated in the heart of Orillia's Ontario Lake Country, this Best Western Plus Orillia Hotel -offers endless adventure for guests with a variety of activities ranging from outdoor activities to shopping in the city. Located just outside this Orillia hotel, the city's finest and most popular attractions await - including the Stephen Leacock Museum, the Orillia Opera House and the Sir Samuel Steele Art Museum. Looking to press your luck? Take the Couchiching Inn shuttle (Friday & Saturday only) to Rama® to play games and spend a night out on the town. Coming for a festival? As one of the most centrally located Orillia hotels, guests can enjoy walking to festivals, including the Mariposa Folk Festival and the Perch Festival. Visiting in the winter? Check out the local snowmobile trails and TransCanada Trail for some snowy fun. The Best Western Plus Orillia Hotel's business guests will also enjoy the hotel's close proximity to local businesses, including the Ontario Provincial Police, Kubota, Stepan® Canada and Teletech® and Lakehead University. This Orillia, Ontario hotel also features superb meeting space that can accommodate up to 20 people. Make your trip to Orillia, Ontario unforgettable with a stay at one of the best hotels in Orillia. Book a reservation online and save today with the Best Western Plus Orillia Hotel. Enjoy your stay.

Best Western Plus

Orillia Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 487 guest reviews
NOTE ISSUED
Excellent
214
Very Good
175
Average
74
Poor
17
Terrible
8
REFER TO NOTICE
Business Business
54
Couples Couples
241
Family Family
103
Friends getaway Friends getaway
76
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great stay"

5
12/09/2018

The room was excellent comfy beds and the room was spotless, with fridge,coffee maker and microwave. Th the hot breakfast was really good with a lot of selections . The woman that serves the breakfast couldn't do enough for us she really loves her job. All the staff in the hotel are really friendly. We will definitely go back.

"Definitely A Plus"

5
07/09/2018

This hotel is staffed by very polite, courteous and efficient people from front desk and housekeeping to the restaurant breakfast team. It is a clean and comfortable hotel conveniently located to all things Orillia.

"Clean & friendly service"

4
02/09/2018

A very pleasant stay with wonderful customer service. Clean but dated hotel could use updating. Breakfast included was a nice perk but could be a little fresher & nicer presenrtation. The restaurant was old lookimg. Very hekpful & kind staff.

"bed and pillow HEAVEN"

4
30/08/2018

Nice and easy to get to location. Bed and pillows are heaven. Best sleep ever. Staff are friendly and willing to help. Detailed information given at check in. Shuttle offered with check in nice touch.

"Great Place to stay in Orillia"

4
27/08/2018

This hotel is centrally located. It is very clean, the staff are friendly and the grounds are beautiful with a walking trail behind it. The salt water pool is very clean and was not busy any time we were there.

"Good location, good hotel"

3
26/08/2018

I was attending a concert and the Best Western is well located in Orillia.near the Casinorama.Nice rooms and good breakfast. Staff is very polite and helpful. Room amenities include Keurig cofeemaker with coffee. There is also a coffee corner in lobby.

"Place to Stay"

5
25/08/2018

Staff extemly welcoming, beds comfy, breakfast actually had bacon. Located in great area of Orillia with shopping near by and restaurants.Ben was accomidating and very personable. Breakfast was more than what is expected.

"Great Stay"

4
22/08/2018

The staff at this property are amazing! Very friendly and courteous. The breakfast was one of the best we have ever had and we travel frequently throughout North America. The breakfast lady Jerry was so kind, thoughtful and very caring. What a remarkable lady! The rooms were exceptionally clean although fairly outdated as was the lobby area. Will definitely stay here again if in the area.

"NO FOOD, HORRIBLE ABYSMAL Corporate Mgmt but friendly front desk staff"

1
20/08/2018

Paul and Ben on the front desk were exceptionally pleasant / helpful - they are certainly NOT the reason for this review and rating and no one (i.e. Simon) should indicate otherwise (the Chef, on the other hand, is fair game). I encountered a few issues - the room was obviously a former smoking room and the chemical cleaner smell used to try to mask the smell of stale smoke was was not helpful and I was locked out by the back door a number of times and had to walk around to the front of the hotel because of a problem with the card key lock. The biggest issue encountered was the Chef closing the Hotel restaurant a 1/2 hour earlier than the posted hours and also ignoring my room service calls while he was in the process of closing the kitchen early - this was completely unacceptable. It was really no fun wandering around a dark, buggy parking lot at night with the Pizza delivery lady as she tries to get a wireless connection for her point of sale device while my puppy was losing her mind barking in the room, waking up the whole floor due to my absence - to say it was irritating is not even close. I left a message for Simon to call me however I did not hear from him until I completed the BW survey - his response was an automated / template reply "Dear First Name Last Name" ... On escalating this matter to BW Corporate, things got 10 X worse. Simon then claimed he called me but my cell had no log of the call and I had no vmail from him. BW HQ asked me to describe the problem - I directed them to Simon and my very detailed BW survey response - they came back and asked me if I could provide those details all over again. I then escalated to the CEO (Mr Kong) and CFO in Phoenix - having received no reply from these "non-verbal twins", I tracked down the Chair of the Board (Mr Cosgrove) and Vice Chair (both BW property owners I might add) - again no reply from them but they courageously instructed some poor BW regional manager to contact me. This organization appears to be one of those rare "upside down" corporations - where the staff actually care much (MUCH!) more about the organization and its customers than the senior management or its owners (thinks Sears Canada....). I'm confident Ben and Paul will do great at whatever they choose to do in life - with their attitude to service, the sky is the limit. I wish I could say the same for Simon (GM), David (CEO and 1/2 of the non-verbal twins), Jim etc. Lastly....while it is the properties / GM's right to reply to this review, I would STRONGLY advise against it.....Simon (GM), the CEO and CEO and Board Chair / Vice Chair of BW all had ample opportunities to correct this and they simple blew it.....over... and over.. and over again. Any attempt to dig yourself out of this mine shaft you are in (the word "hole" doesn't reflect the right depth - too shallow) will be viewed as "just for appearances" by the author and I expect the general public (after reading the above) Take your lumps Gentlemen - all 5 of you have certainly earned them. It is my view that you've done a disservice to the BW brand and therefore your fellow BW franchise owners.

"update"

5
20/08/2018

we went there on our anniversary , the room was very clean, comfortable, the maid kept it that way . all the staff were very good, we had breakfast 3 times, and found it very good . all in all we enjoyed our stay. not sure when it will be but we will go back, hopefully it will be before Christmas

"Carry your ouw baggage (in 30c heat)."

4
20/08/2018

Orillia doesn't get the number of visitors it deserves. It is a charming town with km/miles of waterfront.There are a number of decent restos, especially in the old downtown. A lot of young musicians seem to be attracted to the cafes and clubs in the place where Gordon Lightfoot was born just before World War Two swept the globe.Orillia's mayor is a ball of enthusiasm and the owner of at least two of the best places to eat.There are two Best Western hotels in town. -- our choice has been The Best Western Plus just east of the town where the highways get extra busy with traffic to Casino Rama.This BW has recently been updated and is very welcoming and comfortable with one exception--only one of its two buildings has an elevator. This is NOT acceptable in the 21st Century when so many of us are retirees!

"A great stay in Orillia"

5
20/08/2018

We recently stayed at this hotel in Orillia. The location is excellent in its proximity to the lakefront walking trail, downtown and the casino. We had stayed here about 15 years ago and were very disappointed, vowing not to go back. However we decided to give it another shot and were very pleasantly surprised. A nice room, great free breakfast and friendly helpful staff.

"Excellent hotel"

5
15/08/2018

Hotel was excellent. It's close to the casino, close to Tudhope Park, friendly staff, clean hotel, better selection of breakfast foods and comfortable beds. We would definitely come back to this place

"Very good Stay"

4
06/08/2018

Rather expensive to stay at any hotel in Orillia during the summer. Leaving that aside, this hotel provides very good accommodation and breakfast. It was very clean and staff were friendly and welcoming. Only complaint was that a specific request to have sofa bed premade, as late arrival, was ignored even though we confirmed this the night before. Other than this complaint, will stay here again.

"We plan on staying here again."

4
30/07/2018

Wwe have stayed in this hotel twice, both times while attending the Mariposa Folk Festival. It is a short walk to the 'festival' grounds and easily done. Our first stay was on the ground floor while our most recent was on the fourth floor. Both rooms were more than satisfactory and quite comfortable with good showers, a fridge & coffee maker. Our stay included free breakfast which was a self serve buffet and had all we wanted, except bacon (oh well). The food was good and allowed us to face the day well nourished and smiling. The cost was not cheap but neither was it very pricey either. We plan on staying there from now on when we visit Orillia. The only issue was a somewhat noisy air conditioner but that may have been the fault of the previous occupants trying to fiddle with it. This is a great hotel if you want access to the 'narrows' between Lakes Simcoe & Couchiching.

"Fantastic customer service, excellent location"

4
30/07/2018

I recently visited Orillia for a concert at Casino Rama and enjoyed my stay at this hotel. The proximity to Casino Rama is excellent and, though the rooms are standard, the customer service was outstanding. From the second we stepped foot in the lobby through to the moment we checked out, the front desk staff was exceptional. Paul helped us check into our room and was cheerful and helpful. The process was efficient and painless. Laura helped us as we checked out of the hotel and was also very helpful and pleasant. It is hard not to enjoy your stay when the staff is so outgoing. The continental breakfast was also enjoyable. There was plenty of food for everyone, and it was constantly being refilled to ensure it was warm and fresh. While the selection was limited, it was very convenient and we appreciated the option.

"love this place"

5
27/07/2018

Nice room great service amazing staff. the place was clean the room was huge no g size bed mini kitchen large sitting area. my husband and I loved this place and have stayed here the last 3 concerts here.

"Disappointed This Time"

3
25/07/2018

Booked through Air Miles, arranged for late arrival, asked for North facing room. I suspect we got one of the rooms saved for people who don't book direct with BW. faced South, very busy 24/7 hwy 150 ft away, ice maker and vend machine/side entrance 30 ft from our door. It's now a "pet friendly" place, so the myriad of stains have an explanation. We've stayed here numerous times before (booked direct through BW) and had no complaints. Now, the free breakfast is tasteless, except for the bacon, and stale...bagels, muffins, bread/toast felt 2 days old. A/c worked well and reasonably quiet, love seat/sofa was comfortable, tv remote or cable box nearly useless, bed mattress so-so. In future the only way I'd stay here is if guaranteed a second floor, north facing room. It makes more sense to stay somewhere cheaper and go out for breakfast at a real restaurant (there's one 50 metres away that gets a good crowd every morning)

"Decent, clean rooms and friendly front desk staff"

3
25/07/2018

We had a golf tournament up in Orillia, so we stayed at the Couch Best Western....Rooms were decent and clean, so no complaints on that front. For a Friday night, I wish the restaurant didn't close so early though. Anyway, we went out, so it was fine.

"Clean rooms, best breakfast"

4
22/07/2018

We were very impressed with the clean well kept hotel. This is the best breakfast included that I have had in a long time at a hotel. They were quite efficient when filling requests we had like supplying a cot. We would definitely book this hotel again.

"Nice hotel"

4
20/07/2018

Great location, close to the water and nice trails nearby. Easy to get to the casino, less than a 10 minute drive. Friendly staff and good breakfast. The hotel is a bit dated but comfortable and clean.

"Below expectations"

3
13/07/2018

There were aspects of this hotel which I found disappointing. Despite the claim that it has been recently renovated it seemed tired and dated. It allows pets but somehow this made me wonder if this was why there were stains on the carpet in both the hallway and our room. Additionally the elevator looked like it was in need of a good scrubbing and a bit of stainless polish. Having said this the room was a good size and the bed, comfortable with clean sheets. The staff were very nice and polite and the breakfast was pretty good. It is one of the most expensive hotels to stay at in Orillia and yet somehow this is not reflected by it's somewhat grungy appearance and the views from its windows which reminded me of staying in a roadside motel in the middle of abandoned construction site.

"Very friendly staff, excellent breakfast, clean room"

4
23/06/2018

We stayed for just one night here, but the room was clean and comfortable. The staff were very friendly. The morning breakfast offered was probably one of the best that we've experienced in this type of hotel. Lots of variety, fresh, and the person preparing the breakfast, Jerry, she was awesome! Would recommend.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Darlene R for reviewing your most recent stay with us, we are pleased to have been able to exceed your expectations during your visit and that you enjoyed our amenities while here. We look forward to seeing you again On your next visit to Orillia.

"Concert at Casino Rama"

4
19/06/2018

Average room with an above average price. There was nothing outstanding about this place. The staff was courteous. The breakfast was average. The prices in the restaurant were outrageous. The parking lot had the biggest pot holes I've ever seen. No elevator to the side of the hotel we stayed. We had to carry our luggage up to the second floor but there was an elevator on the other side.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you princetongirlbc for your review of out hotel during your visit to the Casion for a concert. I would like to apologize for our neighbours parking lot as we have requested that they fix the parking lot on many occasions. We hope to see you again in the future for a show at the Casino.

"Excellent hotel with excellent customer service!"

5
04/06/2018

Excellent location, very closed to Casino Rama. Great value and great looking hotel with excellent customer service! Front stuff was extremely warm and friendly making our stay wonderful! Free hot breakfast is a bonus as well! Will definitely go back and recommend friends and family!!

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 888-869-2306 ext 300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Simon Lee General Manager

"A very nice place to stay."

4
26/05/2018

We stayed here one night on our way up north. The hotel is conveniently located off highway 11, is in excellent condition. The room was clean, comfortable, and quiet. The breakfast was very good, with an excellent selection. I definitely will stay here again if I travel here.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 888-869-2306 ext 300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Simon Lee General Manager

"Just okay."

3
21/05/2018

I've stayed in a lot of places but this place cost a wee bit too much for what was provided. The property is clean and well kept. The rooms are a bit dated but fairly clean. They forgot to clean out the garbage when we checked in but the room was clean otherwise. The jacuzzi rooms have the tub (corner tubs)in the main room close to the bed. Breakfast is typical (eggs, bacon, sausage and toast). There's the standard BW waffle maker and some yogurt and fruit (but just a little). It's a 2 maybe 3 star place but overpriced IMO. Other than the casino, not much else close by. The lake is within walking/biking distance and on a nice day, its pleasant but I'm not sure if I'd return here. I'd either find a nice Marriott further away or cheap motel if I wanted to stay in this area. I just did not find enough things there to justify their prices.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Paul M for reviewing our hotel on your visit. I apologize that we failed to exceed your expectations during your visit. If there are any oppportunities for us to improve please feel free to give me a call on our Toll Free number 1.800.869.2306

"Nice stay"

4
21/05/2018

Overall stay was comfortable. We ate at the restaurant at dinner, and while the prices seemed a bit high, the food was delicious. Rooms were clean and well appointed, tons of coffee with the Kuerig machine in the room. Everything worked. Room was quiet even with noisy neighbours, Staff were pretty friendly and helpful. Overall price was a little high but was a long weekend, so can't expect the prices to be as reasonable.

"A good value in Orillia"

5
21/05/2018

All in all, a very good place to stay with a decent breakfast included in the price. Some gluten-free options available, not much, but the scrambled eggs are plain and quite good. Our room was clean and very luxurious, comfortable beds and we had a good-sized mini-fridge to put our stuff and freeze our ice pack. For the price we paid, this was expected. Restaurant staff was very friendly and attentionned to their customers. Would definitely recommend of you can spend the 220$. Free parking near the hotel, it was easy to get our stuff in and out. Near the junction of the two lakes, where we went to take pictures. We both had a wonderful time, no complaints!

"Great stay!"

5
11/05/2018

My husband and I just enjoyed a one week stay say the Best Western Plus in Orillia. Overall we had a very pleasant stay and the hotel accommodated all of our needs. All of the staff we encountered were very friendly and helpful, especially the gentleman at the reception (sorry I didn't get your name!). We had a spacious room with a fireplace and microwave, and it was cleaned thoroughly everyday. I used the fitness facilities, and although the space was limited, the facilities were adequate. My husband enjoyed the complimentary breakfast each morning and said the food was very good. The hotel is located next to a lovely park by the lake with walking trails, which was convenient. We would certainly stay here again and highly recommend!

"Second closest Hotel to Casino Rama on Concert nights"

4
29/04/2018

Best Western Plus was a 5 min. car ride away and cost one-third of of the $249. Rama wanted for a Concert night hotel for 2 with 2 beds. My daughter and I wanted to have a great weekend away seeing our favourite band Air Supply and some excitement with a little light slot play. With another hotel very close to Rama filled up weeks before concert, our next choice was the Best Western Plus in Orillia. It turned out the be fine but could have been better for someone who used a walker for longer walks. Parking was limited and a field in the back accommodated us finally half in a snow-bank. A bit of a way from the back door where there was no ramp for the walker and with the stoop about 7-8 inches off the ground. My daughter lifted walker in and I climbed in after. Room was clean, quiet and welcoming. But alas, later we found that mattress were most hard, the linens were difficult to get out of the bedding to open up the bed. We struggled and laughed and wondered who on earth had made this bed. Room got cold at night because we forgot to turn on the heat. When opening drapes in morning, a big open field lay in the back and not a nice Lake Couchiching as I thought. Breakfast was superb. Personnel there were smiley and happy in the morning. Bill got paid but not stamped paid, which bothered me a bit afterwards. But still, would use the hotel again, if occasion arose.

"Awesome Visit"

5
21/04/2018

Absolutely best stay!!!! Norma Jean in the restaurant was super friendly, front desk staff were so friendly and the beds are super comfy!!! I love the layout of the building and complimentary parking and Wi-Fi

"Another great stay."

1
06/04/2018

This is a great Hotel to at in Orillia. Great staff to take care of you.The restaurant serves great reasonably priced food. The rooms are nice and clean. You even get breakfast. Real breakfast with eggs and bacon! Unlike other chains that think breakfast is only cereal,muffins or pastries.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Timoka64 for providing your feedback on your most recent stay with us. We are pleased to read that your comments didn't indicate any issues with your stay however we do see the 1 star review. Please do not hesitate to contact us directly if there had been any issues regarding your stay. 1 800 869 2306. We look forward to the opportunity to seeing you on your next visit to Orillia

"Close to Rama - Needs Refurbishing"

4
26/03/2018

Because I am a Best Rewards member, was upgraded to a room with a fireplace. We could tell that it's not being used often because it was musty/dusty so we left the fan in the washroom on to change the air. The carpets were dirty in that room as well. Would have preferred to be upgraded to King size bed instead. Breakfast has a large variety of items and gets replenished on a regular basis. I have never seen such an array of items for breakfast & the two ladies were friendly and helpful. I think that breakfast should be extended until 11am on the weekends. Disappointed that if you want to take the shuttle to the casino that you have to pay extra it's $10 per person round-trip. Wifi worked for one day then not the next and I tried to call front desk & it ran about 10-15 times and no one answered - gave up.

"Great Service, Nice and Quite, Clean Hotel"

4
18/02/2018

This hotel is getting up there in age, but the owners/management clearly take pro-active steps to make sure it's not shabby or in disrepair. Our room appears to have been recently painted and the linens looked brand new. The room was a decent size. The fireplace was a nice touch at this time of the year. The only suggestion I would have for the room is to replace the shower curtain bar with a rounded/curved one so that the shower appears more spacious and the curtain doesn't touch you ( don't like that). As others have mentioned, the staff were excellent and exceeded my customer service expectations - not an easy thing to do. I would return.

"Girls Night"

5
10/01/2018

Great hotel, close to Rama and very clean, staff were excellent and the food in the bistro was great. They went out of the way to help my friends who are vegan, will be returning the next time we are in Orillia !

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Wendy C for providing us with feedback on your most recent stay with us! We are happy to hear that we have been able to accommodate you friends in the dining room. We look forward to being able to accommodate you and your friends again in the future! Safe Travels.

"Why we stay"

5
02/01/2018

This hotel has always been excellent in service and is the reason we always stay here when visiting Orillia. Very close to Casino Rama which was our reason for coming. Breakfast was excellent, everything full and very clean.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you H5210UEsusanb for reviewing your recent stay with us! We are pleased to hear that we have been able to provide you with a great experience. We look forward to seeing you on your next visit to Orillia.

"Reliable Clean & Friendly"

4
31/12/2017

I return time after time to this hotel for the reasons in the title. The rooms are clean, the staff friendly, the restaurant provides good food and the breakfast meets our expectations. It is good to have something to rely on in the world of travel. This is one!

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you dianek581 for providing us with your feedback! We are pleased to hear that you have enjoyed your stay again. We look forward to continuing to deliver a great experience for you and your guest.

"Excellent Hotel in Orillia, Ontario"

4
27/12/2017

We stayed here over the Christmas holidays to be closer to family. The room was clean and very well appointed. The Keurig coffee maker was handy and the coffee pods (Timothy's) made a great cup of coffee. The staff were amazing, from the front desk to maid service to the breakfast room staff. They were very friendly and accommodating and couldn't do enough for you. Breakfast was excellent with a wide variety of hot and cold items. I loved the cheese omelet. They also serve dinner, but we spent time with family, so didn't eat here at night. The spa consisted of a large hot tub and a three person sauna which we used and enjoyed. There's also an exercise room with equipment. Although we were away from home for Christmas, this was an excellent place to stay.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Janet M for reviewing you hotel. We are pleased that you enjoyed your stay over the Christmas holidays and that our team had been able to provide you with and your family with a great experience. We look forward to being able to accommodate your next visit to Orillia.

"Very nice hotel with all the amenities you need!"

5
18/12/2017

I am traveling for 32 years but this was my first stay in the Best Western and I was quite impressed. The best part of this hotel is Staff, very humble, always ready to WOW the guest and very courteous. Rooms are good but decor can be improved a bit. In bathroom they have dispensers for the shampoo, soap and lotion, which personally I did not like. Breakfast selection is good and the restaurant seating area is spacious with nice ambient. Overall it a nice hotel to stay in Orillia!

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you vimalendub for reviewing your most recent stay with us. We are pleased to hear that our team had been accommodating during your visit. We do value the feedback and have been really excited about updating our property for our guests. We look forward to seeing you again in the near future to share the renovations we have completed. Safe travels.

"Great Hotel, Fantastic Staff"

5
18/12/2017

We held our staff Christmas party for the second time at this hotel. The food was excellent, the staff is wonderful, the rooms are great and the bed is so comfy! We even had a fireplace in our room. Highly recommend.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you D1192ZBstephanies for reviewing our hotel. We are pleased to hear that you have enjoyed our most recent experience at our location. We look froward to working with you and your company again in the future.

"Horrible"

1
01/12/2017

First of all let me say that the staff were wonderful, friendly & accommodating. The room was terrible. We stayed in a pet friendly room. There were urine stains from previous pets all over the carpet. There really should not be carpeting in a pet friendly room. We've stayed in a lot of hotels with & without our dog. Pet friendly rooms usually provide us with a dog bed & dishes....nothing here. Just allowing pets, does not make it pet friendly. The room was is desperate need of updates. The curtains were torn to shreds, there was no closet, just a curtain over an alcove. It was really horrible & I couldn't wait to leave. I don't know what the other rooms were like but I would not take the chance & would tell everyone to stay elsewhere. The worst room I have ever stayed in.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you swansong111 for you feedback on your most recent stay. I sincerely apologize that this had been your experience. Your feedback is most important to us as it allows us to improve and provide a better guest experience. Please do not hesitate to contact us directly on our toll free number to further discuss you experience. 1.888.869.2306

"Best Western Plus Orillia Hotel"

4
19/11/2017

Good place to stay when enjoying concerts at Rama. Buffet style breakfast is included with your room and there is free internet. We did not use the fitness room or the hot tub. There is no swimming pool.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you H444PNkathleenh for sharing your feedback on your recent. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again while visiting Casino Rama for a concert.

"Great escape/early Christmas present"

5
18/11/2017

My hubby and I spent 48 hours in a quiet peaceful place. The room was great-a 2-person whirlpool, fridge and microwave. Bar stools and a few dishes to allow us eat-in when we wanted to. Staff was helpful & friendly especially Paul and Laura. The free breakfast had many choices and was tastefully displayed. The only negative was that we couldn't extend our stay the extra night due to the hotel being fully booked. Well worth the $$$ and we will go back again--a clean and cheerful establishment, nestled in a quiet area of the town. if the weather had been better we would have spent more time outside.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you mysterydogue for your review of our hotel, we are happy to hear that you have enjoyed your experience during your visit. We hope to see you again soon.

"One of the best stays we've experienced."

5
18/11/2017

Great service from the time we walked in until the time we checked out. Food and staff were great. The hotel was very clean and well worth the stop there. We were fortunate as well to have Best Western points saved so it was a free night for us. Would definitely visit there again.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Verna M for the feedback on your recent stay with us and being a Best Western Rewards member. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

"Wonderful and relaxing"

4
15/11/2017

The bad would be the carpets need cleaning and the dust webs over the lights need to be cleaned , the good would be excellent staff ,excellent breakfast and an excellent sleep . The beds were very comfortable, the staff was friendly and helpful and breakfast was very good .

"A very pleasant and ideally located hotel"

5
11/11/2017

Was warmly and professionally greeted by front desk clerk "Paul" who showed that this facility valued me as a diamond-level loyalty member. We were upgraded to Room 242, a king suite which had spa bath, fireplace and small kitchen, As usual, the king bed was very comfortable, room was clean, amenities generous and the complimentary breakfast quite appetizing (eggs, sausage and bacon, fried potato, and the usual range of juices, cereals, baked items, etc). The breakfast room itself was pleasant, the service staff helpful. Wifi was fast and parking was plentiful. Checkout was equally efficient and professional. The location of this hotel has much to recommend it, both being adjacent to Lake Simcoe and Couchiching, many trails, parks, and of course, just a 10 minute drive from Casino Rama. I believe the hotel has been recently upgraded, and it showed. The staff are well-trained and one minor problem I encountered after stay was promptly rectified on notification. We will stay here again.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Nigel G for reviewing your most recent stay with us. We're happy to hear that you have enjoyed your stay at our location! We look forward to seeing you again on your next visit to Orillia. Safe travels.

"Clean and comfortable"

5
06/11/2017

Six of us (two rooms) stayed overnight for a show at the Casino. Very impressed with the cleanliness, the free breakfast (amazing) all you could ask for eats and the overall friendliness of the whole staff.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you hjudy for your reviewing your most recent stay. We are pleased that your party of 6 had enjoyed your visit and the show at the Casino. We look forward to accommodating you and your friends again in the near future. Safe Travels.

"Great service"

5
04/11/2017

The hotel was clean, rooms were nice. I found all the staff cheerful and accommodating. The restaurant service was good as well as the food. They offered a bus to take us to the casino which was only $10 for both ways. It ran until midnight, which was great didn't have to worry about traffic after the concert. Overall one of the nicer best westerns I have stayed at.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you angel2011_11 for the feedback on your most recent stay. We are happy to hear that we have been able to provide a great experience during your visit. We look forward to seeing you again.

"Making effort to keep up todate and serve well"

4
02/11/2017

This hotel was built when the style was to drive up to your door as a motel, however, after many years of staying there I saw that it was redecorated and updated as much as possible. The staff were very helpful and the bed was comfortable. I felt it had been well updated since my last stay. It meets the standards I expect from Best Western.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you 392hermanw for your feedback, we are very excited about the first phase of our renovations project. We look forward to sharing more updated renovations with you when you return next.

"Nice place- Terrible bed"

3
30/10/2017

Everything was perfect with the exception of the most uncomfortable nights sleep we have ever had in a hotel. King size bed gave us both back and neck pain from being worn out. We had an extra $100 added to our bill that did not match the checkout bill we received. Could be a room deposit but we were not informed of one. Waiting for the weekend transactions to process before making a call.

"One Night Stay"

4
19/10/2017

Good overnight stay , had a king suite , good sized room , nice fireplace, furniture is a bit dated , Small hot tub and sauna area is available but no pool. Location is ok , beside walking/bike trail , access to lake area , too far to walk into town.

"Outstanding in Orillia"

5
18/10/2017

I have stayed at this hotel in the past and try to book a room here whenever I am in Orillia. The rooms are clean. The food is great. The location on the edge of Orillia is excellent. Access to both lakes is quick and painless. Access to Orillia Soldiers Hospital, where I had a service call was quick. The only disappointment was learning that the Portage Restaurant on site is closed on Monday nights. The selection and quality of their food items is exceptional.

"Good value and comfortable"

4
17/10/2017

Stayed last minute as I did not feel like driving any further. I checked in last minute and they gave me a nice CSPA rate. Ted at the front desk was very pleasant, cordial and professional. My room was comfortable king with a couch and nice work station area.Bed was comfortable and the room and property were clean. Unfortunately, restaurant/ bar closed Monday nite. Open for decent complimentary breakfast fare. Close to Casino Rama. I will return.

"Nice and clean, close to Rama"

4
16/10/2017

Stayed here for a concert at Rama. They had a shuttle starting at 5:30 pm, unfortunately, we had dinner reservations at 4:30. They also charge for shuttle anyways. Hotel and rooms were clean. Had fridge, coffee maker and microwave which were handy. Had hot tub but wasn't open late enough. Breakfast was great except wish there were more gluten free items available. Would stay here again.

"Our stay at Best Western Plus Orillia"

5
15/10/2017

We are retired, so we spend many nights in hotels in various countries. The comfort of the bed and pillows was amazing. Room was very clean and smelled fresh. Hotel staff at the front desk were outstanding. Did not see another staff therefore I cannot comment. We will be back again.

"Most convenient!"

4
12/10/2017

Great place to stay if you are attending Casino Rama for concerts or weddings. Clean, well appointed rooms. The staff is most helpful and friendly. The breakfast room doubles as an Italian restaurant so the decor is quite inviting.

"Good location when catching a concert at Casino Rama"

4
08/10/2017

Good location. Only 20 minute drive to the casino. Easy to find hotel. Newly renovated lobby. Very friendly staff. Very large room with 2 beds, microwave, and mini fridge. Luxurious duvet and lots of pillows on comfy mattress. Decent free breakfast in the morning in a nice restaurant area. Would stay there again.

"Great room"

5
02/10/2017

Great location for a casino visit. Just off highway and very spacious comfortable rooms. Good hot continental breakfast included in morning in the hotel restaurant. Very friendly staff on check in and lots of parking.

"Love Staying at Best Western"

5
01/10/2017

Overall our stay was excellent. We had room service for our meal on Friday night, and food was excellent. Having a microwave in room allowed us opportunity to warm up our food. Being able to use our BW points for free night stay ,makes BW my first choice in hotels. Pet friendly hotel is another key feature. Shuttle to Casino Rama, great service, for our evening out of entertainment too.

"great very friendly and helpfull staff"

5
27/09/2017

Stayed here to attend a show at the local Casino . arrived a little late so missed our shuttle to the Casino and immediately we were offered reduced taxi and free return shuttle vouchers. That type of service will make me return to this hotel. In addition , the staff went out of there way to ensure we parked at the closest possible parking spot for ease of entrance close to our room. The breakfast items were hot , well presented in a clean quiet dining area. Overall , not a single negative thing to say about this hotel, . Kudos to all the staff for their friendly kind helpful attitude.

"Very comfortable ,beds and Pillows"

4
24/09/2017

Breakfast was very good for a Continental ,Petra that worked in there did an excellent job ,Very alert to what patrons needed . good shuttle service to Casino minimal fee. Staff accommodating to our needs when needed.

"Very pleasant hotel"

4
22/09/2017

Had a couple pleasant nights in hotel-breakfast excellent and bed comfortable The breakfast included 'dark coffee' which I appreciated and it was good. The young woman managing breakfast was friendly and efficient

"Very nice stay"

5
20/09/2017

Super location, wonderful staff, very comfortable rooms. Everyone in my group (4) were pleased with both the service and the rooms. The attached restaurant even stayed open a little late to accommodate us, and served a very nice meal.

"Amazing Resturant The Portage Italian Bistro"

5
20/09/2017

What a great spot, the pasta dishes are so good, also the soups and a great tenderloin, that we came back a second night. Congratulations to their chef Craig who is surely an upcoming star. Loved the calamari. The hotel staff were all approachable and helpful, the rooms comfortable and very clean, would recommend the entire experience and will surely come back again.

"Excellent, as usual"

5
19/09/2017

This is the best hotel in Orillia. the service, rooms, cleanliness, everything is top rate. Loved the shuttle serice to Casino Rama. We have stayed here a few times, and are always happy to have another reason to stay here.

"Anniversary weekend"

5
16/09/2017

We had a lovely king room The staff was polite and efficient. They looked after us very well We left some medications there the staff found returned it too us, very honest indeed We will definatley stay there again

"Thanks"

4
15/09/2017

We stayed at this location for a friend's wedding. The hotel staff were able to check us in early so we could get ready. The service was great and the bed was extremely comfortable! Only suggestion I'd make: make sure the hotel blinds are able to fasten completely.

"Close to Walking Trails"

3
13/09/2017

Good sized room, king with sofa bed. Breakfast is included and was very good with eggs, bacon, sausage, waffles etc. Service was not good for cleaning the room, did not remove dirty dished or make the bed. Front desk apologized but did not offer any incentive to compensate. There is a shuttle to casino with a price.

"Orillia BW Plus"

2
10/09/2017

The room was very damp and had musty smell. I reported this....their was a dehumidifier so there has been an ongong problem in this room. The breakfast was mediocre...eggs were dry and cold. The mattress was very uncomfotable

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Sylvia M for your feedback on your most recent stay with us. I do sincerely apologize that we have not met your expectations during your short visit in Orillia. We do hope to have the opportunity better accommodate your next visit.

"Girls' Get Away"

4
10/09/2017

Comfortable place to stay. Great location, being very close to the Casino. Shuttle service offered at good price. Highly recommend restaurant for dinner. Great food and friendly service. No elevator to second floor which may be an issue for some people. They would have to ask for main floor rooms.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you corbettr for providing us feedback on your most recent stay at our hotel. We are pleased that you had a great time during your girls get away. We look forward to seeing you in the future if you return to Orillia.

"Our 1 night stay"

3
10/09/2017

Hotel over priced for what you got. Breakfast was not hot and table not cleaned. Dinner special was very good with good service. Parking lot was not clean as gravel was all over. Old restaurant next door, did not add curb appeal to the hotel.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you M8457JHdanield for leaving your review on your most recent stay. We apologize that we have not met your expectations during your visit with us, we hope that we have an opportunity in the future to correct this on another visit to Orillia.

"Nice stay close to Casinorama"

4
07/09/2017

Friendly front desk greeting and first time guest recgnition of Rewards member on last 5 stays. Even received a room upgragde. A place to come again since Casino visit was also profitable. Nice room, very vlean and wuiet.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Helen S for reviewing our hotel during your shot visit. We are pleased to have been able to provide a positive experience during your last visit, we look forward to seeing you on your next return to Orillia.

"Orillia BW"

3
06/09/2017

A decent hotel with normal amenities. Staff very polite and accommodating. Good stay - would recommend. Nearby walking trails and country fel invigorating. Breakfast buffet not the best in the world. I would recommend this hotel

"Accomodation"

5
03/09/2017

Was impressed with rooms and amenities and the good selection for the complementary breakfast. One of our favorite places to stay when we go on vacation trips because the quality is always the same at different locations.

"Best Hotel in Orillia"

5
31/08/2017

This is a great hotel to stay at..It is clean, the staff are caring, they have an excellent breakfast buffet...The rooms are very comfortable...Location convenient to everything...I would recommend this hotel , it has a very good restaurant & hiking trail right beside the hotel...

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Margaret B for providing us with feedback on your most recent stay. We are happy to hear that you have been able to enjoy our breakfast selection during your visit. We look forward to accommodating you again in the future.

"Night out at the Casino"

4
31/08/2017

Stayed here as it is close proximity to Casino Rama. A shuttle service to the Cassini was provided with a 10$charge per person to the room. Staff were helpful and pleasant. Did not like that the shuttle was a school bus but either then that, I cannot complain as service was great

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you janicerl2017 for providing us with your feedback on your visit. Unfortunately we do contract the shuttle service to a local provider and we do share this service with the other hotels in our area. I hope that this isn't a deterring factor for your return. We look forward to being able to accommodate you on your next visit.

"Regret it"

1
28/08/2017

Our stay at this Best Western on August 21, 2017 was poor. Perhaps our standards were high, based on our stay here when it was called the Couchiching Inn. We stayed for 1 night, and We got 2 rooms, for my family, and my mother in law. The counter staff looked uninterested, only spoke enough to answer any questions, no smile, or welcoming attitude. The front desk, and lobby were under renovations, noise, dust, and odours, didn't make for a warm and cozy arrival. The hot tub was empty, thanks for the heads up when we booked rooms. We spoke directly to the hotel, for our reservations, and the casino shuttle, as advertised on the big outdoor sign, did not exist. It's always the little things, that make a big difference, won't be staying here again.

"Wonderful time."

5
28/08/2017

Across the street is a great walking trail to the beach and large park area. We packed a picnic lunch and enjoyed the outdoors before getting ready for a show at Rama. There are picnic tables, benches, a nice beach (yes, you can swim!) and beautiful scenery, just the right atmosphere for a relaxing afternoon. Stayed less than 24 hours; wished we had longer to enjoy other hotel amenities and the surrounding area. We will return again when watching a Rama concert! Hotel very easy to find at an interersection; also easy drive to Rama about 6 km away.

"Quality"

5
22/08/2017

This hotel was exactly as advertised. The room was quiet, clean and beds were great. The breakfast had a nice array of everything you could wish for including excellent coffee. There was a small courtyard for eating outside. Staff were very pleasant and courteous. The location is good, close to shopping. casino and lake amenities.Will stay again whenever in the area.

"Good Hotel When Visiting Orillia"

3
21/08/2017

This is our 3rd or 4th time staying at the BW Plus Orillia Hotel. We stay here while visiting Casino Rama as it is a short drive and we like to stay at Best Western Hotels because we can usually rely on them to be clean and comfortable. This hotel is no exception. It is showing its age a little but still very comfortable. This is the first time we have seen a "housekeeping request" form for what you would like done to your room if staying more than one night. As such we forgot to fill it out when we left for the day they just straightened out the bed covers and replenished the towels and coffee. That is fine for just two nights. Usually, when staying more than one night, hotels will leave the sheets for a couple of days but clean the rest of the room. We didn't visit the pool and hot tub area this time but if we recall from previous visits, it was quite nice. We didn't have dinner in the restaurant but did have breakfast both morning. It is included in the price as are most Best Western breakfasts and there was a decent variety. Unfortunately everything was quite cold on the first morning. That was likely a result of it being the last half hour of operation. All in all, we will stay here again if visiting the area and certainly recommend it over many of the other hotels we have stayed at in Orillia.

"Pleasant stay"

5
21/08/2017

We arrived later in the evening for our stay, the person at the front desk was very pleasant and checked us in quickly, we were going to the casino for the evening and we didnt have much time for the next shuttle, about 15 minutes and asked if we thought we would make it for then, we let him know we would drive. He let us know about the breakfast buffet the next morning. There was a great variety of scrambled eggs, and sausage and bacon, you can make your own waffles and breads of different sorts, and pasties. Yogurt and fruits with different kinds of juices and cereal, milk. The room was a nice size and very clean and to us the beds were comfortable. I would definately stay here again and would recommend this place to anyone.

"Donny and Marie at Rama"

5
21/08/2017

The hotel was the perfect location with an amazing breakfast and a great restaurant for supper. Wish we'd had a longer stay.A bit expensive for one night, 243.00 for one night but perhaps that was the website I used. Most hotels were sold out so happy to have a place - and it was amazing!

"Nice place to rest."

5
21/08/2017

Good service. Good people. Good food. Lobby under renovation but good customer service. Hot breakfast was wonderful and all the staff friendly. Easy access to Casino Rama - especially if you use the shuttle service.

"Just terrible. Avoid if you can. "

1
13/08/2017

I decided to take my boyfriend away for his birthday this past weekend. I booked this hotel because there was supposed to be a free shuttle to the casino as well as in room movies. So I planned our weekend based on the things found within the hotel. Upon our arrival, we were told that there was no shuttle because of boots and hearts?? That made absolutely no sense. Why would the shuttle be affected by that? Their website did not specify any special info about there not being a shuttle. We get to our room (king room with fireplace and jacuzzi tub) settle in and when my boyfriend went to turn on the fireplace, the ENTIRE frame fell onto him. So we went to the front desk where the customer service was horrific. We said that the fireplace almost hurt my boyfriend and that we don't understand how (after double checking) there was no shuttle and no in room movies as specified on the website. The guy at the front desk simply said sorry & that's all. Definitely needs to learn to handle these situations better. We then went back upstairs just to be locked out of our room with a room key that was no longer working. Later that night, we wanted to grab dinner. We came downstairs just to see that the restaurant had closed down 2 HOURS early. So, upset and hungry, we had to hop into a taxi to get to the casino and had to eat in the extremely busy and loud restaurants there. This past weekend we spent 300 bucks on the room and still had to pay 50 bucks to get to and from the casino. What a huge waste of money. No one came to fix our fireplace. No one offered us compensation on the taxi. No one acknowledged any of our concerns during our stay. We were just told that the manager would be notified AFTER we had already checked out and left back home. I recommend to call and know what you're getting yourself into first because we wasted a bunch of money for nothing but a bed when we could have stayed at the Days Inn that was directly in front of the casino and cheaper. Disappointing.

"Hotel near Casino Rama"

3
13/08/2017

Went to see Carlos Santana concert at Casino Rama and wanted to stay the night so we booked a room here as the Casino was booked up. Hotel is fairly close, approximately 5 minutes driving distance, and was a good place to spend the night. Perhaps a little pricey for the location.

"Okay, weak internet"

3
12/08/2017

Nice big room - some are bigger than others - and a good, typical breakfast. But the internet was very slow and dropped out a lot. It was an acknowledged problem and I didn't get the impression anything would (Could? Really?) be done about it. Also no printer, I guess it or the computer connected to it, was broken. Decent and lace but for the above.

"tay Here!"

5
08/08/2017

Clean room, small but efficient restaurant for dinner, Standard cost for shuttle to Casino Rama, Shuttle did not have enough room for 10 extra people after the concert finished I might suggest an extra run at that time of night Front desk hospitable , Breakfast was delightful with limited seating.

"Best Western stay"

3
08/08/2017

Staff was friendly, hotel was clean. Rooms are average quality. The location is very convenient to the amenities in Orillia, Lake Couchiching and casino Rama. family friendly environment and that is all I have to say

"Best Western Chouchiching, Orillia"

4
08/08/2017

This hotel was very clean and the staff very professional. It was only 10 minutes from the Casino and the shuttle to and from the casino was always on time. The hot breakfast offered surpassed our expectations. Very large selection and a very nice restaurant where you could sit down and eat. Not the typical "continental" breakfast offered in most hotels.

"Night out"

5
08/08/2017

We had booked the room for the night as we were attending a show at Casino Rama. It is a very convenient location for this purpose. They offer a shuttle service to the casino, but it is only a 10 min drive if you didn't want to use it. When we arrived, we were pleasantly surprise to find out that we had been upgraded to the Jacuzzi/fireplace suite at no charge. The room was clean and spacious. Our interaction with the staff was wonderful. They were very courteous. All in all it was a fabulous night. I would highly recommend the Best Western Plus Orillia Hotel

"Nice but with some disappointment. "

3
06/08/2017

This was a nice hotel but I could only give it a 3 rating. The price was a bit high for the quality. My bathtub was not clean and the carpet was dirty. It seemed that housekeeping did a quick surface clean. Not typical of the Best Western family in my recent experience. The beds were clean though and quite comfortable. The front desk attendant was kind and very accommodating. The free breakfast was satisfying and the servers were very attentive.

"Weekend trip to the beach with our beloved dog."

5
01/08/2017

Great hotel. Perfect location, next to park and beach. Close to restrauants. Close to Rama Casino to go for the evening. Also won a little.Very helpful staff. Great breakfast. Great for pets. Would return anytime. One of the best Best Westerns in Ontario.

"pet"

4
29/07/2017

we had and excellent time and the best was the pets were allowed. Pleasant and professional staff. we highly recommend the Best Western for pet owners. will definitely stay here again. the food was excellent.

"$200 Avg . a night. For what?"

2
29/07/2017

Hi, The hotel work for my needs. It's evident that management / owners are lacking interest in this hotel. All corners of the hotel have been neglect. Room was very awkward. No formal desk. Food great

"Happy"

4
27/07/2017

Very happy with our stay here. Quiet. Good food. Breakfast also included. Wifi too. Casual environment. Close to Casino. Shuttle costs 10$ per person. Staff friendly. Good bed. Easy to find. Price was reasonable

"best western"

3
21/07/2017

hotel itself overall was ok, I would suggest checking the items in your room such as loud fridge and functioning coffee maker before accepting the room. stay was average, not sure if there really is any better options in orillia

"Best western orillia"

5
17/07/2017

We stayed for two nights at this hotel for my daughters wedding. It was very clean and the staff friendly. It also had a good breakfast. We enjoyed our stay. It had a good location close to main highways and the water.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you U9400XXmelanieg for reviewing your stay with us. Your feedback is important to us and we are happy to hear that you have enjoyed your stay with us. We look forward to seeing you again in the future at other Best Western locations as well as our own.

"A wonderful stay at BW Plus in Orillia!"

5
17/07/2017

From arrival to departure, my wife and I enjoyed a wonderful night at the Best Western Plus in Orillia. Friendly, helpful staff, a great room and night's sleep, and complimentary shuttle to see the concert at Casino Rama. Overall great value for money and we would highly recommend this property for your future travels, business or pleasure.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Roderick M for providing us with the feedback of your stay. We are pleased to hear that our team has been able to meet your expectations with staying at a Best Western Hotel. We look forward to seeing you next time.

"Trip to Rama"

5
17/07/2017

Went for a quick trip to Rama to see a show. The staff at the hotel was very friendly and accommodating. The rooms were clean and comfortable. The food in the restaurant was excellent. I would stay there again.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you jefftB1006XT for taking the time to review our hotel. We are pleased to hear that you have enjoyed your most recent stay with us. We look forward to your next visit to Casino Rama and hope to see you again.

""Looking for comfort" - This is the Place."

4
06/07/2017

A great Orillia location if downtown shopping, taking in the area sites, or enjoying the lakes and boating ....... Fantastic large king bed units with fireplaces, kitchenette area with m/wave and fridge ....... very clean comfortable and quite on our recent Friday night stay ....... a quick and easy drive to Rama at a much more affordable price point ... great complimentary breakfast within the Portage restaurant ...... sauna, pool and exercise room ....... highly recommended.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you archman383 for your review of our hotel. We are pleased to hear that you have enjoyed your most recent stay with us and enjoyed our local amenities. We look forward to having the opportunity to seeing you again.

"Please improve"

3
06/07/2017

We love the location for our vacations needs with a boat. The Hotel has improved since last year on items I brought to their attention. Thank you BUT the big one for this time of year was the patio area that we like to enjoy while there. Get a Gardener folks. Weed and replace worn out furniture(or broken). Take a look around and appreciate the potential to improve without spending a lot of $. The young lady staff member at Breakfast needs to improve her attitude. Saying NO is not acceptable to a customer wanting something that was obtainable. The next morning the items should have been stocked. Disposable Coffee Cups and some mustard. Really not excusable folks. Over all we returned because the location and value were there.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you janisc837 for your most recent feedback on your visit. We value the feedback as it allows us to improve on things that our guests are looking for. We do have our renovations planned to begin with our exterior guest spaces in the near future. I hope that on your next visit we will have completed them to enhance your experience. I look forward to seeing you again.

"short visit"

5
06/07/2017

I have been at this location several times every visit has been great, staff are super friendly and very helpful. close to beach with a splash pad area with water sprinklers for kids to play in. there is a sweet dreams location on the spot for the perfect ice cream

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you cathie717 for reviewing your recent stay with us, we are happy to see you as a returning guest and have been able to provide you with a great experience. We look forward to seeing you in the near future.

"Continuing Great Quality"

5
01/07/2017

Recent stay to attend a family graduation. We had the best room yet and we are always pleased with this location. close to downtown Orillia, to the Narrows and to Rama if you want to visit the Casino.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you dianek581 for commenting on your most recent stay with us. We are always pleased to hear positive feedback from returning guests. We look forward to seeing you and your family again in the future.

"Plan to stay here again"

5
30/06/2017

Even though I live in the city of Orillia there are times when an elevator is broken or you just want a min vacay away from home and don't want to travel far. This is a great place whether you live near or far. Nice inside pool, great restaurant and the rooms are really nice.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Beverly P we are always happy to hear feedback not only from guests afar but also within our own community, please feel free to stop by at any time, we are always happy to see members of the community.

"Vacation"

5
29/06/2017

Great overnight visit on our way to meet long lost relatives at Weslemkoon Lake after 60 years apart. One cousin contact led to another cousin and he made contact with 2 more and then a great surprise with the arrival of 2 more.

"Excellent"

5
29/06/2017

We went there twice to watch shows with family at Rama. Had great rooms the breakfast was awesome. The staff are so friendly the beds are very comfortable and the cleaning ladies are most friendly and very very abliging. Great parking spaces. Just wish they had buses leaving earlier than 5 o'clock so we the people who want the buffet at Rama need to be there before before 4;00. It would be nice if the buses could leave at 3;00. Overall excellent

"Lovely Stay"

4
27/06/2017

We were two couples staying two nights. We enjoyed this hotel mainly because of its amenities. The included breakfast was very good and offered many alternatives. The hot tub was clean and well taken care of. Staff were very friendly and accommodating. One of our rooms (136) smelled like it might have been a smoking room awhile back. Our other room (113) was fresh smelling. Both rooms were well laid out and spacious. Overall, I would definitely recommend this hotel.

"Pleasant one night stay"

3
25/06/2017

Pleasant staff, quick check in. Nice room and complimentary breakfast. Typical toast, cereal, bacon, bagels, danish, coffee. Nice make your own waffles station. Would have enjoyed fried eggs or omelet instead of scrambled eggs. Close to Casino-rama which was where I was attending a show. I did not try the restaurant because it seemed pricey. However the Cedar restaurant at the Casino was overly busy, pricey and I was very disappointed with the overall food and service. Perhaps, the Best Western should promote its onsite restaurant so that people would be encouraged to eat there and not elsewhere. Overall a good hotel.

"OK hotel"

3
25/06/2017

Did not really like this hotel. It was old not much curb appeal and in awkward spot. This is the second Best Western we have stayed at this year and this one was only marginally better than the last. Has put us off staying at Best Western. Room clean bed not that comfortable and the covers very heavy.

"Moderate hotel"

3
11/06/2017

Orillia has limited hotels that really impress, so thought we give this place a try. Location is a bit out of the way, although its a fifteen minute drive to the casino. Not central to shopping but gas station, convenience store and a fast food place nearby. Parking is limited and lot is difficult to maneuver. Hotel is in need of updating, as it appears 'well used' and smells quite stale inside. Room was reasonably clean, decor is dated, a refresh would be great. The restaurant in the hotel was ok, a small spot with a limited Italian focussed menu. Prices were expensive, and the restaurant was not as clean as I would like to see. Food was ok, but not memorable for the price. Service was typical of a diner, friendly and reasonably quick. There is a bar in the restaurant and avid sports fans were enjoying drinks and tv sports while couples try to enjoy a quiet meal. Breakfast was ok as far as hotel free breakfasts go, eggs, sausages, bacon, make your own toast and a juice fountain. Coffee was horrible, but hey, it was free! Front desk service was good, friendly and efficient. Overall, I think there may be better value for the money elsewhere, but I would stay here again if needed.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Bikerbelle B for sharing your experience with us, we appreciate the feedback. We do have our renovations plan that are about to begin and are excited about the new project. We hope that you will come visit us one we have completed our renovations.

"Pleasant stay"

3
11/06/2017

Pleasant stay during travel to Casino Rama. Hospitable staff. Complimentary breakfast, wifi, parking. Guest Business area however did not have a functioning guest computer. Walking trail and lake close by. Room has small fridge and microwave.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Aubowan for reviewing our hotel; We appreciate the feedback and have ordered replacement guest computers for our guests that require them. We look forward to seeing you again.

"Fine for a Good Sleep"

3
09/06/2017

This hotel is clean, parking is free, breakfast is included, jacuzzi was a nice bonus and fitness room quite adequate. It is a very quick drive to Casino Rama. Couldn't take advantage of the shuttle service, as we were heading there before shuttle start time of 5:30pm. Rooms decor is from the 80's, but is not terrible. Front Desk staff were very helpful. Sink drained very slowly & toilet took forever to finish flushing - these issues were both reported at check out, so hopefully will be resolved quickly.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Jane A for your most recent feedback on our hotel. It is much appreciated to hear this type of feedback so we are able to have our maintenance team get to resolving the issue. We hope to see you again soon.

"Nice stay in Orillia"

3
07/06/2017

Stayed here for 2 nights since we were attending a concert at Casino Rama. Hotel was nice and clean. Staff was very pleasant upon arrival. Breakfast buffet was ok. Staff at breakfast were very nice. Parking was limited. Overall a nice stay but just found it a little pricey for what you get.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you jennysSudbury for reviewing your recent stay. We are pleased to hear that overall you had enjoyed your most recent stay with us. We look forward to the next time that you stay with us when there is a great show playing at the Casino Rama

"A Welcome stay in Orillia"

5
04/06/2017

Played hooky from work to head to Orillia to catch a concert on the Thursday night. Was running a little late in arriving so called the hotel to let them know we were on the way and they assured us all was ready for whenever we arrived, so we went straight to the concert not having to worry. Arrived at the hotel afterwards and was met at the desk by friendly staff - just like we were long lost friends. Room was very comfortable, and clean. Slept well in the comfy bed and headed down to have brekkie. Good continental breakfast - saw the cook staff put out fresh cooked regularly. Quick check out and we were on our way...but we'll be back! Thanks Best Western Orillia!

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you DaniinDhaka for providing us with great feedback! We are happy that were able to provide you with a great little get away from the busy work week. We look forward to seeing you soon.

"Good hotel, need some staff changes "

5
02/06/2017

I stayed at the best western plus for work. I normally stay at the days inn, but they were fully booked. I had a minor error with my room when I arrived, but Simon went above and Beyond to fix it and completely made up for it. The only negative is that Simon can't work 24/7 because the other staff were not the greatest. I called Ross to ask for help with the tub & he was not only rude, but refused to help me. I also asked if they had any moisturizer and he told me he didn't know or care. If Simon hadn't already been so wonderful, Ross would have ruined my entire experience.

"Clean rooms"

3
01/06/2017

I stayed here for work and the front counter staff were very friendly and courteous. The check in was very quick and the room was clean I did notice there were no cups in the room for coffee and the coffee area was not stocked The cleaning staff did a good job cleaning the room The breakfast supplies at the hotel was alright but it could have been better as the eggs were overcooked and the sausages were a button the dry side. The gym area us fairly small but serves its purpose and the pool looks decent but i did not get a chance to use it The person i went with found their room door left open after cleaning and thankfully nothing went missing. Overall it was a good experience and I would stay again.

"Excellent Dinner"

4
30/05/2017

We have stayed at this hotel a number of times and have consistently had excellent dinners, coupled with amazing service. We give compliments to chef Craig for his great creations. Our server Lori, was amazing and attentive. We highly recommend this property for a stay in Orillia.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you 477briano for reviewing your most recent stay with us. We are pleased to hear that you and your partner enjoyed our dining room facility. We look forward to seeing you on your next visit.

"A better choice when you're going to the casino"

4
28/05/2017

I have stayed at this place a few times now with my father when we have come up to see a show at Casino Rama. It's a very comfortable hotel, certainly on par with the Days Inn across the road from the casino. There are many other reviews of this place, so I will mention what stands out for me if you're staying here for a night at Rama. Obviously, the location is not as convenient as the Days Inn, but it's only a 10-minute drive, plus they have a shuttle bus/limo, so that's not really a problem. A big point in favour of Best Western is their food: their breakfast buffet is head-and-shoulders above Days Inn (which only offers cold stuff plus these pre-formed egg "patties" to put on toast). BW gives you scrambled eggs, bacon, and sausages, plus the usual breads, pastries, yogurts, and waffle-maker. Moreover, BW serves this in its own restaurant, where you can have dinner as well, and you get a discount on the meal if you're a guest. My only small disappointment is that, while many BW properties participate in Air Miles, this one doesn't. They do give you BW Reward points, of course, but you can't use Air Miles to book here, nor do you collect Air Miles for your stay. Too bad. However, BW is usually 10-20 bucks cheaper than Days Inn (which doesn't give you Air Miles either). All-in-all, I prefer to stay at this place vs. Days Inn after a casino visit, because I get more benefit from this Best Western than I lose in the convenience factor from Days Inn.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you James K for choosing to stay with us and providing feedback on your most recent stay. We are pleased to hear that you enjoyed staying at our hotel. Our loyalty program Best Western Rewards does offer our guests the ability to choose BWR Points or AirMiles. We look forward to seeing you on your next visit to the Casino.

"Excellent hotel near walking trail"

5
28/05/2017

We stayed here with friends for one night. Excellent hotel. Close by is a lovely walking trail that goes along the waters edge. The complimentary breakfast was excellent - many choices, very clean and they serve Starbucks coffee. The restaurant was closed for a private function but room service was available.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you glenncarolthompsond for the feedback on your most recent stay with us. I do apologize that during your stay you have not had that chance to dine in our dining room due to a private party. We hope to see you in the future when you and your friends next visit Orillia

"Nice"

4
28/05/2017

Will definitely stay here again. Portage Restaurant for dinner and service were good two out of the three times we went. Perhaps it was a bad day that time. Location is close enough to the Casino if you want to use the shuttle or taxi services.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you F2455DCpeterm for reviewing your stay with us, I do apologize on behalf of my team for not exceeding your expectations at the Portage Dinning room. We look forward to your next visit.

"Such a nice place, comfortable, pleasurable, WONDERFUL"

5
17/05/2017

I really liked this hotel, the layout of the rooms, the hot tub and sauna was a great touch, the Italian restaurant was wonderful and all the people at the front desk and restaurant were fabulous. Simon the General Manager was even so kind to drive us to the casino as the shuttle had just left. He was just getting off duty and offered to take us...now that is premier customer service at its best. Our shuttle bus driver we got to meet on the way back and he was such fun...let us take pictures and drove us to the hotel safely and even on his way back from hotel to get back to casino he dropped us off in downtown Orillia for some food and drinks. He was just the greatest driver ever with a wonderful personality. Everyone was fabulous,,,even the front desk agent asked us if we had anything to offer him that would make our stay better...I couldn't think of a thing. The room was nice and clean, the beds with the wonderful pillows (and lots of them, I usually have to call down for more) I slept great and wished I had another day just to visit the waters that are all over Orillia and have a nice Italian dinner at the hotel restaurant as the food looked amazing. To top of the pro's of this hotel, they provided a hot breakfast...not just buns and bread or donuts but eggs, bacon, sausage, fruit, drinks, cereal, waffles....it was wonderful. Thanks again Simon for your hospitality and you have a wonderful group of employees working under you, that shows a lot about how you run your business. Hope to see you again as ill definitely stay there even though there are closer hotels to the casino---your place is 2nd to NONE. Until then, both Johnny and I say HI.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you hudsonlegacy for sharing your experience with us. My team and I are pleased to hear that you have enjoyed your most recent stay with us. It was my pleasure to have been able to assist. We look forward to the next time you visit us!

"Don't look at the pictures"

3
15/05/2017

The entire hotel is tired and needs to be updated, bed old, breakfast has lots but food low quality box eggs, not great sausage only apple and orange for fruit. I was expecting a 4 star experience but this is more like a 2.5.

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you hudsonlegacy for reviewing our hotel, I do sincerely apologize that we have not met your level of expectations during your recent visit. We are always happy to hear feedback from our guests so that were able to provide a greater customer experience. We do look forward to having another opportunity to accommodate your visit once we are complete with our renovations.

"Alright..."

3
15/05/2017

It was alright overall. Hotel was clean and staff welcoming. The breakfast was hot and fresh. The rooms need some updating and refreshing. Didn't find the room to be as clean as it should have been and the beds were very uncomfortable. Personally I wouldn't stay there again.

"okay but not what I expected"

2
09/05/2017

So I like to sum up all my reviews so it is concise, here is my experience Stayed here when seeing a concert at Casino Rama. Booked this on Expedia. price was 67 dollars less then the Casino Booked at this hotel as it advertised free shuttle to the Casino and Free hot breakfast Check in: Splitting the room with my girlfriend not easy...Was told to pay debit they would take an additional $100.00 for a security deposit. ???? A credit card normally suffices? We asked about the shuttle and were told it started at 5:30 pm and stopped at midnight. So we told them no problem we would book a cab for the way there. Then we were told we could only book it if it was round trip and the cost was $10.00..again not what is advertised Had book 2 queens got one king..thank god we like each other. The temperature in the room was 59 degrees and there was an odd odour in the room. We had limited time as check in had taken 20 min and we had to be at the Casino for 4pm (dinner reservations) So we had to pay $25 each way for a cab. Beds are comfortable and the rooms are clean. Breakfast was good however the warmers need to be turned up a bit as food is pretty much cold once you get to a seat. In all I would stay at the casino in a heart beat over booking at this hotel. I just don't like to feel fooled by what is advertised. I could have saved the hassle and been at the hotel not worrying about getting there via taxi and only saving $17 bucks

BestWesternHotels, Corporate at Best Western Plus Orillia Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Really Good Experience"

5
01/05/2017

The Hotel was very easy to find. The staff were wonderful at check-in. The rooms were clean and spacious. We were only 10 mins from Casinorama which we found very convenient. The breakfast was very good in the morning. Overall I would recommend this hotel for business or pleasure.

"Very Clean..AND COMFY BEDS!!!!!!"

5
24/04/2017

Stayed at the Best Western because we went to a Concert at Rama. Check in was very fast, room was clean and the BEDS SO COMFY!!!! Breakfast was FREE and had lots of options. We chose to go to the front desk and check out ...again check out was very fast and easy. Spoke to all the staff we meet during our stay and they were all very friendly and helpful. Will defiantly come back nest time we come to RAMA!

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you karencD3343YA for reviewing our hotel, we are pleased to hear that you have enjoyed your most recent stay with us. We look forward to accommodating you're next visit to Orillia.

"Getaway"

5
20/04/2017

Would definitely recommend this hotel, greatly enjoyed our stay. Was a good location for us for a trip to Penetanguishene and Midland area and not far from casino Rama. Lots of parking, easy to get in and out.

"Enjoyable stay, friendly staff!"

4
18/04/2017

We had a great stay here! We were greeted by Paul who immediately made us laugh and went above and beyond to make our stay great. He was so friendly, personable and kind and made our stay far more special. We left early on our last night before breakfast was served and when I let them know they put together a breakfast take away bag so we had something to eat on our early morning travels! The room and common areas were clean and the hospitality was wonderful!

"Stay was OK"

4
13/04/2017

This place was close to my event. It included a good breakfast and was on the highway back home. For this time of year the room seemed expensive. There were several places at half the cost but I paid for the convenient location for my needs. The room was a typical 2 bed hotel room including microwave, fridge, free Wi-Fi that you would normally expect. One of the two beds was soft in the middle (read "old and needed replacing") I slept in the other one so it did not matter. The TV remote worked sporadically. The room was clean and the staff were friendly and helpful I might consider the "off-highway" side as there was a fair amount of highway noise. All in all the stay was OK

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you Al W for taking the time to review our hotel. We value all the feedback from our guests. We are constantly looking to improve our guests experiences with our property improvement plan that is in place. We hope to see you in the future.

"Great hotel!"

5
10/04/2017

Saw Gordon Lightfoot Great hotel, close to casino... we always stay at this hotel when we go to see concerts at casino Rama, is very clean and the service is very good at the staff is very friendly and we would definitely go back

Simon L, General Manager at Best Western Plus Orillia Hotel, responded to this review
Thank you shelleyl248 for leaving your feedback. We are pleased to hear that you enjoyed your most recent visit with us during the Gordon Lightfoot concert. We look forward to seeing you again on your next visit.

"Close to CasinoRama and Good Beds, But Thats All"

3
09/04/2017

Expensive for what you get. Could smell stale cigarette smoke in halls and entrances, and Lysol to try and mask it. Needs a facelift. Paint and carpets. Furniture in room was tacky. Lights burnt out in bathroom. Couldn't get internet to work. No elevator. Stay somewhere else and pay less for this level of hotel.

"Comfy Cozy "

5
07/04/2017

Nice spot always our Go To will staying in Orillia. Perfect for Rama Casino and Concerts . Quality Staff Thank you to Laura and everyone at B W PLUS Couchiching. Breakfast nice touch and pool is refreshing. Comfortable and economical stay.

"Good hotel for a fair price"

4
25/03/2017

Stayed at the hotel for business reasons. Price versus quality this hotel is very good. Basic breakfast, but as it is complementary, that was no problem. Rooms are a bit old, but all comfort is present. Personnel was extremely friendly and helpfull.

"Look How Big This Room Is!"

5
10/02/2017

I was fortunate to get a room as there were only two left when I called to book it. The gentleman on the phone was pretty awesome, very pleasant, and a great sense of humour! When we met him at the hotel to sign in, he was every bit the same as he was on the phone. The front desk staff is great! The three of us walked into the room and was very pleasantly surprised by the size of the room. Very spacious! It was clean, and the only thing we found missing was the DO NOT DISTURB sign. The bed... super comfy! :) I would have no hesitation to stay again, but if I were planning on using the hot tub I would ask for a room closer as we were almost the furthest point away, which was quite a walk for my parents.

"The Best Place to Stay In Orillia"

4
28/11/2016

We always stay here when we visit family in Orillia. Paul Carlos, the front desk clerk, is personable, very helpful and treats us like family when we call to book a reservation and check in. The rooms are clean and the hot breakfast is an added bonus. The hotel is located next to the Gordon Lightfoot Trail. It is a beautiful, peaceful walk and showcases the bronze statue in his honor. We wouldn't stay anywhere else.

"Best Western"

5
02/11/2016

We stayed there last night and we loved it ! Comfy bed, clean room , friendly service but most of all great restaurant. Had the steak special and it was perfect ! Best stay we've had in a long time. Also went to Casino Rama and had lots of fun. Truly worth the visit.

"Perfect spot to stay when vising Casino Rama"

5
01/11/2016

The rooms are very comfortable and well appointed. The staff a friendly and attentive. And the breakfast is more than our normal muffins and toast, they also have waffles and other goodies. Myself and a few friends stay there whenever we go to Casino Rama to see a show. I would highly recommend this hotel.

"First Time Visit - Orilia"

3
26/10/2016

The hotel was in a quiet setting close to the water, walking paths, lakes etc.. It was an average hotel needs updating. But good service. Breakfast was okay not the best. Overall an average property. Our room was clean.

"quiet getaway"

5
17/10/2016

room was excellent.... large and excellent decor slept comfortably and was not disturbed by any noise refreshing getaway. There was even a shuttle to take you to the Casino and back...Breakfast in the morning was adequate and the staff were excellent

"Above and beyond"

5
17/10/2016

The staff here were focused on making our stay fun and easy. They explained all the benefits such as breakfast, shuttles to the casino, dinner spots etc. The room was well set out. We had an issue with the fireplace but that was ok. We found the location was central to our activities and still quit enough to enjoy the quite hours. I have stayed in hotels that are filled with kids running around and being kids. This hotel had an older group and the children we did see were behaving appropriately. Over all we had a great visit and a wonderful meal at their restaurant which was priced fairly and the food was fresh and yummy!

"Great Location"

4
16/10/2016

If planning to see a show or attend Casino Rama, this hotel is a good option. Away from the downtown area, minutes from Casino Rama, and surrounding area filled with walking paths, Lakes, great for your pet too.

"Aspired high, achieved medium"

3
09/10/2016

The hotel is on a narrows that separates Lake Simcoe from Lake Couchiching. It faces Highway 12, which is fairly busy since it's the only road that crosses the lakes for many kilometres. There's nothing particularly attractive about the setting -- the highway, a gas station -- although directly west you'd have access to Tudhope Park, a waterfront park. Probably the reason most people stay here is because it's halfway between downtown Orillia and Casino Rama. From the exterior it looks like what it is, a two-story motel of dated design with a parking lot and a large sign. When we checked in n the Thanksgiving weekend, the managers of the hotel seemed to be having some bad luck. So maybe we shouldn't judge them too severely, but from a guest's point of view, a good management is prepared for bad luck. The hotel was full, and it turns out that they don't have enough parking spaces, and we had to squeeze into an unmarked space. When we arrived, the hotel's computers were down, which meant that people at the desk weren't entirely sure which rooms were actually vacant, and a line began to build. The people at the desk, while nice enough, showed the strain. A related problem was that no wi-fi was available at all, and, as seems to be customary in this kind of situation, no discount was offered to people who had been attracted here partly by the promise of free wi-fi. (I see that elsewhere among the reviews for this hotel on Tripadvisor the management apologizes for faulty voicemail. Technology doesn't seem to be its strong suit.) Our room was a pretty standard sort of motel room; it was clean, though a bit worn, and the toilet ran the entire time we were there. There were no glasses in the room, just super-flimsy plastic cups and paper cups. There's a nice though somewhat overpriced restaurant on the premises, with about eight tables. The staff there, too, was a bit overwhelmed, and warned us when we came in that we could expect to wait half an hour for our dinner from the time that someone took our order. And it took about ten minutes for anyone to take our order. Again, the staff was friendly enough and I think pretty efficient, but there's a management problem if the restaurant has so much trouble handling eight tables. The price was $175 plus tax with a CAA discount, which seemed pretty steep for the middling quality and the annoyances.

"Tired look, good staff, free breakfast"

3
02/10/2016

We stayed at this hotel Saturday night. The hotel itself is quite a bit tired and old-fashioned looking, the room was clean and big, but stuffy and somehow musty. Everything would need updating and freshening up. This being said, the staff are trying hard, everyone was personable and friendly. Our request not to be on the ground floor was gladly accommodated, our thanks for that. The free breakfast is adequate. I had cereal with additional nuts and raisins (only whole or skim milk available, I wonder what happened to the 2%), there were scrambled eggs, bacon and sausage, waffle batter to make your own waffles, bagels, muffins and porridge. They could offer more fresh fruit, some cold cuts and cheese, but overall, having 'free' breakfast is appreciated. The female staff person was very helpful and hardworking, greeting guests, directing them to the not-so-easy-to-find coffee station and cleaning tables. I did not mind disposable plates and cutlery at breakfast (or plastic disposable cups in the bathroom) I prefer not to worry about how well these were sanitized after the previous guest and I guess it works for the hotel as well not having to clean them. We were attending a concert at Casino Rama and noticed a shuttle leaving the hotel. Keep in mind that the shuttle is actually a school bus. We drove, but if you do not mind taking a school bus to the casino, this could be a good option to get there. The location is very convenient to the casino, it took us about 10 minutes. Overall, the hotel is average. Staff are working hard, but the tired decor really brings it down.

"Mid range price, delivers a pretty good experience."

3
23/09/2016

The rooms are huge and very well maintained if a little dated. The room has a great kitchenette, an office area and a huge bedroom area. This hotel is a little older and looks a little tired from the outside. Don't let that fool you, this was a really good place to stay. Front desk staff were great both at check in and check out. A wonderful breakfast is included with your stay. Free wifi which is very important when travelling for business. This hotel does have a restaurant on site. Also the location makes it really easy to get out in the morning without going through Orillia. For those going to the casino, it is literally 10 min down the road.

"leisure trip"

3
22/09/2016

This hotel needs updating. The beds are extremely uncomfortable and the furniture in the room look old. The carpet looks dirty. The breakfast however is very good. There is a good selection of breakfast items including waffles. The hotel is close to places to eat and the casino

"Good location"

4
22/09/2016

Clean spacious room, reception staff especially Paul very helpful. Disappointing breakfast, restaurant closed Sunday & Monday, but when did get to use it was excellent. Ideal location for visits to Rama casino and the lakes.

"Overnight after concert"

4
20/09/2016

We go fairly often to Casino Rama to see great concerts. We have stayed at this hotel on quite a few occasions. It is well appointed, the rooms are large with extremely comfortable bedding and spotless. Breakfast included is always nice. However, we'd like to suggest a few changes. It would be great to get rid of all that plastic, glasses in the room and even the cutlery at breakfast. But at least it was good to see recyclable boxes in the room. Check in was super slow, not sure why, but the charming Connie was very funny and helpful as was Paul. We were disappointed that the restaurant was closed on Sunday and Monday in the evening. We'd expected to have dinner there. Unfortunately once we arrived at Casino Rama there was not a single restaurant that wasn't jammed pack, hence no dinner. Thankfully we'd had a late lunch. But a staff member from the resto did call me to apologize. I suggested they put a recording on their phone so that when we called for reservations, which I did, I'd have known in advance that the resto and bar were closed. Other than that it was a pleasant stay and we'll go again. Colin the shuttle driver (to the concert) was very nice. We appreciated the shuttle instead of taxis.

"Great Place"

4
19/09/2016

Very friendly hotel. Clean and comfortable rooms. Beds were very nice.Very easy to get to and near to city centre. This was a great 2 day stay. We really enjoyed the hotel The hot tub was very nice. Not too hot as some of them can be. Lots of parking.

"Good sleep and friendly staff"

3
15/09/2016

Needed a place to stay when we went to a show at the nearby casino. Friendly staff. Rooms are clean and neat and the beds are comfortable. Good to have a microwave and mini fridge for snacks. I wish that there were real cups vs paper for the coffee maker. Bathroom is clean and it is a quiet location. Wallpaper and decals on the walls in the hall and room are somewhat dated--needs a little face lift. Very close to the casino and has a shuttle bus.

"Golf. Stay and play Hawk Ridge."

4
14/09/2016

Have stayed here for nine years ,twice a year on golf stay and play packages. Best value for nights stay with excellent breakfast. Great location, approximately half way between golf course and casino Rama.

"Excellent Stay"

4
14/09/2016

Enjoyed staying at the hotel. The staff were extremely helpful and witty. Food in the restaurant was great, as was the breakfast. Must say that Orillia itself was not particularly nice, but we only stayed at the hotel on last leg of our journey.

"46Great Room, friendly, helpful Staff. We totally enjoyed our stay"

5
12/09/2016

Very clean room, comfortable beds, great breakfast! Paul at the front desk was so helpful and polite a real asset to your hotel. We would stay there again and would recommend to others. The shuttle service to the Casino was great.

"Better than BEST ~ it was great :)"

5
12/09/2016

Booked this little hotel for one night to catch a show at Casino Rama. Front desk staff and check in were delightful - easy going and friendly. I booked the 'last' room they had the previous day over the phone so I was a little concerned as to what the 'last' room might be like…it was WONDERFUL. Exactly as pictured on line. Very comfortable bed, spotlessly clean bath, well equipped room with mini fridge, microwave, coffee maker - didn't use any of this for my one night, but for a stay of 2 or more days it would be very much appreciated. OH and a giant TV and wifi. I was very pleasantly surprised. Took the shuttle to the Casino and back and that really is a nice thing this hotel does. Breakfast the next morning was okay - coffee quite good, a quiet little outdoor courtyard to sit in the sun was nice too. The hotel is right on a trail system - bring your bike, go for a walk - beautiful park within a few minutes, water at the end of the street. A 5 minute walk around the corner you'll find Bridge Port Marina, nice to wander around there too. I really enjoyed my stay and would be happy to check in again.

"Awesome experience"

5
07/09/2016

We stayed at BW a total of 3 nights on this mini vacation. The total experience was awesome. The rooms were very clean, the hotel staff was fantastic and eager to please. We would recommend this BW to anyone!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you P448VCrogerc for your review, we are pleased that we have left a positive impression with you during your mini vacation! We look forward to seeing you again.

"Needs Some Attention to Repairs and Cleanliness"

3
06/09/2016

We had two room, for 2 nights, mid-week. Pricing good thanks to a very, very polite and caring "bride-to-be" receptionist. As return guest the rooms really need updated with fresh wall paint The rooms had an odour that really smelt like second hand smoke. Weird for non-smoking rooms. Attention to corners a must in the bathrooms. Shower curtain rod kept falling down. Beds comfy with lots of pillows. The hallways were never tidy and needed vacuuming. The Hot Tub area was in need of attention to cleanliness. The rule of no one under 16 was a little over the top. Kids should be accompanied by an adult, would be reasonable, especially when the hotel had no pool. Numerous posted notes left in rooms directed at guest were above and beyond necessary. Too bad the Inn has had idiots for guest in the past. Breakfast good. Fresh eggs and real bacon. Waitress friendly and helpful. Dinner menu not geared to a family, nor the pricing. The patio needed sweeping, cobwebs removed, cigarette butts picked up and furniture repaired. The grounds all around the property had litter and lots of butts. Gross folks! Lots of room for improvement. Details are important.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you peter c for your feedback! You are certainly correct with regards to details, we value your feedback as it is important for us to remember the little things! We hope to see you on your next visit to Orillia

"Imemery"

5
06/09/2016

Travelled to Orillia with my eighty something Mother Sept 2nd 2016 and we had a lovely stay in this hotel. Friendly staff and clean rooms. I made a reservation in the Hotel's Portage Italian Bistro for us and the special for the evening was a Rib Steak but it came with Garlic Mashed Potatoes. My Mother has digestion issues and Craig the Chef made her regular mashed to go with her steak. This small gesture meant so much to me...my Mother enjoyed her meal very much...Amanda our waitress was lovely and her service was excellent I will stay at this Hotel again and I highly recommend it.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Imemery for your review! Our team at the Portage Bistro as well as at our hotel are pleased that we have been able to accommodate you and your mother! We hope to see you again in the near future :)

"Fantastic hotel!"

5
06/09/2016

I am a Travel Agent so I have pretty high standards for hotels. I didn't have much expectation as I just needed a clean place to stay for 2 nights. This hotel was great. it is clean, well maintained, great staff that is so polite and friendly. I was truly impressed! And they have a full hot breakfast that included waffles, bacon, eggs, potatoes and oatmeal along with the usual bagels/toast, cereal and yogurt. It was well stocked and very clean. As well, the hotel, while out of the downtown core, is right next to a trail that is a great walking/biking path and can take you right downtown. And the hotel is next to Tudhope park which houses the Gordon Lightfoot statue and you can walk the trail right to the statue. Also less than 10 min drive to Casino Rama. Thanks for a great stay and I hope that anyone in the Orillia area stays here. I know I will be recommending it to my clients!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Yvette E for your review! Our team is pleased to hear that you enjoyed your most recent stay with us! It is always a pleasure to know we have been able to exceed our guests expectations! We look forward to being able to continue to exceed your expectations on your next visit to Orillia :)

"Great place to stay if attending concert at Rama"

4
05/09/2016

Really clean and modern room. Small kitchenette (microwave, sink, bar fridge, etc). Great bed. Restaurant on site had very good food and atmosphere. Great service at restaurant. Excellent front desk staff made check in and out quick and painless. Shuttle service to Rama from hotel was available and totally worth the small fee. Will definitely be staying here again in the future.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Kelly G for your review! Our team is certainly pleased that we have been able to provide a positive impression during your most recent stay with us at the Best Western PLUS Couchiching Inn! We look forward to seeing you again on your next visit to Orillia.

"Relaxing anniversary spent in Orillia"

5
03/09/2016

We arrived at the hotel on a Friday afternoon as we had tickets to see CCR at Casino Rama. My husband had broken his ankle in Parry Sound on the way to Orillia. We spent 4 hours at Emerg. at the Parry Sound Hospital. By the time we arrived at the hotel, we were exhausted and stressed out. We inquired if we could stay a 2nd night. Paul at the front desk was amazing. He said we couldn't get the same room, but he would see what he could do. The next morning I discovered that he had ensured that we could stay in the same room, so I wouldn't have to pack up everything and move. I was beyond relieved and extremely impressed with Paul that he would go out of his way to accommodate us. He remembered my name throughout the stay. We were so impressed with the hotel, the cleanliness, the comfort of the bed, the beautiful suite and the proximity to everything including Casino Rama. On a whim (which we never do), we decided to stay a 3rd night! This was due entirely to Paul who gave us a good rate on the room; and his above & beyond service, friendliness and general accommodating demeanour. We would not hesitate to stay at this hotel again. Probably one of the best mini vacations we've ever had (despite the fact that my husband broke his ankle) so that is saying alot. We took advantage of the free breakfast there every morning and it was perfect. Plenty of bacon, eggs, and hashbrowns. They also provided muffins, cereal, bagels, bread for toast and waffles. The coffee was some of the best we've had. The staff at this hotel, especially Paul went out of their way to make us feel comfortable and I cannot express how much this meant to us. We will definitely stay here again. Great hotel, and wonderful staff. Ben at the front desk was also very nice and recommended a restaurant to us - Theo's, which was great. Amanda in the restaurant was super friendly to us when we had dinner at the restaurant there the first night. We had a suite with a King Bed, whirlpool tub, fireplace and kitchenette. This was perfect and made for an enjoyable, relaxing vacation. We both slept well at this hotel, which is very rare for us. Our mattress was perfect. The staff here are wonderful and we greatly appreciated them.

"I want that bed..."

5
29/08/2016

All staff we encountered were very polite , helpful and seemed to make sure our experience was the best. We did have some issues with connecting to the Internet from our room. Not sure if it was my tablet or connection. But not a deal breaker. The thing that sold me on this place, and my new current mission in life to find, was the bed and pillows. One of the most comfortable sleeps I've had in my life. And with some current health issues. It was like a million dollar sleep. The pillows were equally amazing. The breakfast was quite delicious and filling. Better then we expected. This will definitely be our go to hotel when we go to shows at Rama..

"Paul made our stay!"

4
29/08/2016

Paul at reception was amazing....! Was with some friends going to Rama for a concert that started at 9pm. and we were not sure if we were calling a cab to get there or what.. Paul let us know there was a shuttle and the times it came and went. We had just missed the shuttle and the next one was at 8:30 so decided to eat in the restaurant on site ( not the best, but alright). When it was getting close for the shuttle Paul came and found us in the restaurant to let us know he was holding it for us until we were ready! then he also gave a coupon to get a cab home incase we missed the last one. Which we did so it was awesome that we had a that coupon! Paul was full of great information and very helpful! Thanks Paul

"Never Disappointed!"

5
28/08/2016

What you see if exactly what you get in your standard room but those beds are to die for pillow top you never want to leave them. Service with a smile and friendly staff make this hotel award worthy every time!! Breakfast was huge and satisfying I could have taken a tray back to that wonderful bed and stayed another day. Thanks to all for making my stay so great I'll see you in September

"Great hotel, clean and staff are very helpful."

4
27/08/2016

We have stayed at this hotel many times and just love it. The staff are very friendly. The hot tub is very nice. The only thing missing is a pool. Would love it if the restaurant had a better menu for dinner

"Shortcoming"

4
26/08/2016

Nice hotel with fine staff. However, attempted to contact manager (2 voice msgs + 1 left with receptionist) as I thought I had a billing problem. Never got a call back. Contacted BW HQ in the US who responded well.

"A Great Place to Stay."

4
23/08/2016

The hotel is very close to all the places we went to. Very clean, quiet location. The staff are very friendly, professional and helpful. The breakfast had lots of selection and the food was hot. Very clean.

"Clean Reliable Great Location"

4
23/08/2016

We have chosen Best Western Couchiching as our preferred stay in Orillia. There are no surprises. The rooms are clean and spacious - if perhaps getting a little tired. The staff are competent friendly and knowledgeable about the area. It is close to the casino but more importantly for us is its proximity to the Gordon Lightfoot walking trail along the lake. It has a great location and we will return.

"Great Customer Service!"

4
15/08/2016

This hotel met all of our expectations. We stayed here for the Subaru Race series held at the Couchiching Park and this hotel has the bike trail right behind it all the way to the park, which is about 5 klms away. This was perfect, as we could ride there without being on the streets. The trails are awesome, felt completely safe, people were friendly especially at the hotel! The parks nearby were great for kids, lots of things to do. breakfast was plentiful!!! Bacon, eggs, hashbrowns, muffins, waffles, juices, cartons of soy milk, fruit........so much!!!!!!!!!!!!!!!! The hot tub looked good and the sauna but we didn't use it. Very helpful staff, would definitely stay again. Clean rooms, a little dated furniture but comfortable rooms, beds. The large fridge and microwave are perfect! Hotel was pretty quiet for a hotel. Overall extremely pleased!

"Great location for Subaru Tri"

4
15/08/2016

Stayed at this location before when I had a race to attend with my sister in Wasaga Beach. This year she had a race in Orillia. The park was just a 10minute drive or less and easy to get to. Easy to get to the Casino Rama also The breakfast would be better if it started earlier on the weekend, but since we only participated in part of the race, we able to make it back by 10:30 to grab some breakfast before it closed. Staff were friendly - the carpets and chairs in the room need a little TLC - bed was comfy if you like soft mattresses.

"just a getawa while on holidays"

5
13/08/2016

great hotel hotel have stayed at this location several times in the past couple of years love it enjoy the hot tub. Close to downtown and the beach. will be back again they even have a shuttle bus to the casino all staff are great the lady at the front desk helped me get internet on my phone while she was working

"Clean, comfortable, great location"

4
10/08/2016

My husband and I stayed here for two nights. We stayed in a fireplace/whirlpool room with a kitchenette. The room was quite spacious, clean and comfortable. Location was right next to the beach and a nice trail right behind the hotel. Easy to get to from highway and close to the casino. Free breakfast wasn't bad. Offerings of egg, sausage, bacon, potatoes, waffles, cereal, toast, yoghurt, coffee, tea, juice and milk. Gym was underwhelming, but thankfully, I was the only one in there and it did the job. Typical size for this type of inn. Great value if you're looking for a short stay.

"Clean and Comfort of Room"

5
30/07/2016

The room was spacious and clean. The bed was very comfortable. Both TV and internet were in excellent working order. It's a nice place to be at after a hot and humid day of golf. Breakfast quality was great and coffee was excellent. The staff kept the restaurant very clean and orderly.

"stayed one night to visit friend for birthday get together"

5
29/07/2016

staff great, room great, great location, hot tub great food was wonderful no complaints about this hotel at all have been to this location before and will return again for sure in the near future check in was super quick

"Two day stay "

4
27/07/2016

This is a great place to stay. Very clean and friendly staff. There are two beaches close by, one is located five minutes walking distance from the hotel and the other is about seven minutes via car. Breakfast is included with your stay and it provides a variety of breakfast items, cold and hot. I would recommend this hotel to others.

"Hotel is a redone old hotel., Looks good"

5
26/07/2016

WE checked into this best western hotel. Front staff was very helpful in suggesting a restaurant downtown. Room was good. The breakfast supplied was called a full breakfast. But, it was the usual hotel , eggs, bacon, sausages, toast etc etc. Price was good for casino hotel which was about 10 minutes down the road.

"Probably the best Orillia has to offer"

3
25/07/2016

Decent rooms if somewhat dated. Good hot breakfast in a area with lots of tables. Friendly staff but it took a while to check in as the desk staff was socializing with the group that checked in just ahead of us. We just wanted a quick check in and to get to the room as soon as possible. . Very expensive on certain dates. Book ahead.

"Last room left"

4
17/07/2016

Did book on onine for the BW Marino's as it had a pool. Imagine my surprise when I was told the reservation was for the next day. Hahaha. Anyhow, the clerk on duty called over to BW Couch and snagged us the last room. More than I wanted to pay but King bed with sofa area. There were others at more money. Breakfast made up for it as it was varied. Lots of choices that include: bacon, sausages, scrambled eggs, home fries, waffles, cereal, oatmeal, bagels, toast, three juices and the list goes on. We used the Seven person hot tub and sauna. Nice. Exercise room was not used us but had alot of equipment. Clean place. Stay here again. Yes.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you PiperGuy for your feedback, we are happy to hear that you enjoyed your stay with us. We are always happy to offer a variety of breakfast items for our guest complimentary with a each nights stay :) We look forward to seeing you on your next visit to Orillia.

"Great Hotel"

5
13/07/2016

Its a very clean and nice hotel. it has a restaurant on premise and offers a free continental breakfast. Its very close to the Casino Rama or any eatery places. Its very clean place and the staff are very friendly and polite. I would definitely go back there again.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you allyat2015 for reviewing our hotel, we are pleased to hear your feedback of your most recent stay with us. We look forward to seeing you again on your next visit to Orillia :)

"What else can you ask for?"

5
21/06/2016

Super clean, friendly staff, comfy rooms,continental breakfast was beyond expectations, price is good (compared to others in area) close to Casino ($20 cab fare away)... what else can you ask for? It was a perfect over-nighter with the family!...

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Nathalie R for your review of your most recent stay with us! We are happy to hear that you have enjoyed your stay with us, we look forward to seeing you again on your next visit

"A little more expensive than we usually pay but worth it."

5
19/06/2016

Breakfast was good with a great amount of choices. Hot and cold and everything was fresh. Rooms were clean. If I had any complaints about the room it would be that the air conditioning unit is very, very noisy to the point where it kept waking me up.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you 823conniec for your review of our hotel, we are happy to hear that you have enjoyed our breakfast assortment as well as your stay with us. I do apologize about the air conditioning unit, I will certainly inform our maintenance team to go through our service records and see if any of our units are due for service!

"Going to a concert at Rama Casino"

4
13/06/2016

It's a very nice hotel and close to the Casino but seeing how most of their business comes from the Casino I would think the shuttle would be included in the price of the room. The beds are comfy, rooms are very clean and the staff very nice.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Chris J for reviewing our hotel, we are happy to hear that you enjoyed your visit. The shuttle service we provide is contracted out to a third party company which we have arranged four our guests convenience :) We hope to see you on your next visit while attending a concert event at Rama!

"Good hotel for vacation travel"

4
06/06/2016

This hotel was very clean and the staff were friendly and helpful. There is a restaurant on site, but the hours are limited. If you are an early riser you may not be able to take advantage of the complimentary breakfast.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Scott L for leaving us some important feedback! We are looking at options to extending our restaurant hours for our guests. I do apologize in regards to the breakfast, the only alternative to that currently is the Grab-And-Go program that we are apart of. We hope that we are able to see you again on your next visit to take advantage of the Grab-and-Go.

"Convenient location"

4
02/06/2016

Nice clean hotel with very friendly staff. Free wifi and free breakfast are a bonus. Clean room with a very comfortable bed. Centrally located between downtown Orillia and Casino Rama. The only complaint we have is the fact the shuttle from the casino picks up until midnight only. Would definitely stay here again!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you GregJurpin for providing feedback of your recent stay with our property. We are happy to hear that you enjoyed your stay and would look forward to seeing you again on your next visit into Orillia.

"Great place to stay"

4
01/06/2016

Always friendly and helpful. Have been staying here twice a year for the past ten years. Best value for your money. Excellent hot breakfast. Close to lakes. There is also a Restaurant on site with a bar. You are close to Casino Rama and a shuttle available on night of shows.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Welcome back John B!! We are happy to be your choice of accommodations over the years. We look forward to seeing you again soon!!

"One of the Best"

5
31/05/2016

We travel a lot while our daughter competes in horse shows and have stayed in different hotels and motels and found that the friendly staff here, the comfortable beds and plenty of hot and cold food were perfect after a long day around the horses. Your inn is one of the best we have stayed in and we will be back my husband and I to celebrate our 34th wedding anniversary. Thank you for a enjoyable stay.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Deborah H for sharing your experience with us! We certainly look forward to your upcoming 34th anniversary! Our team is pleased to hear your compliments and to have been apart of making you visit an enjoyable one!

"Surprise stay"

5
26/05/2016

Stopped to check it out. Reception was a nice surprise so decision was made. Great stay. Clean quiet rooms. Recommend in house restaraunt my husband is very picky about his steak but he loved it. The chef was Greg and he made us amazing meals. All staff was helpful . Carters

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you cayococo2015 for writing about your experience during your short visit. We are happy to have been apart of making your experience an enjoyable one. I will certainly pass the review along to our in house chef! We look forward to the next time you and your husband decide to stop in :)

"Perfect Hotel"

4
24/05/2016

Great hotel, very simple and nice location, to the point! We went for a short stay in the long weekend, and it was the perfect choice with a very good price.. very helpful staff, no issue at all.. The breakfast was OK, not perfect but was good. Location is near to a lot of restaurants and to the beach side.. I strongly recommend it and would go again for sure.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Tamer S for taking the time to review our hotel! My team and I are pleased to hear that you have enjoyed your stay during the past long weekend! We look forward to seeing you again during your next Visit to Orillia.

"Affordable option"

5
23/05/2016

Affordable option if you have an event to attend at Casino Rama and don't want to pay around $400 a night at the Casino Hotel. Rooms are clean and staff is friendly. Shuttle to the casino runs every hour from 5:30 to midnight and only cost $7 per person round trip. Free hot buffet breakfast is included at their restaurant. We had dinner at the restaurant as well and the staff was very friendly.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Glenda_A_0219 for your feedback! We hope that you have enjoyed the event you have recently attended at Casino Rama! We are pleased to hear that you found value staying with us and our team has been able to provide a positive experience and we look forward to seeing you again!

"Pet friendly, nice and clean."

4
23/05/2016

Close to beachfront park and Casino Rama. Great breakfast: Scrambled eggs cooked through properly, Bacon crisp and not greasy, Sausages well browned. Juice, toast, muffins, yogurt, fresh fruit, good coffee etc. Very comfortable bed.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Patti G for reviewing your stay with us! I am pleased to hear that were able to enjoy our complimentary breakfast offerings :) We look forward to seeing you again.

"Great place"

4
22/05/2016

A very clean and comfortable place to stay. The location is good as you are only minutes from downtown Orillia and minutes from Casino Rama. The staff is friendly and the breakfast is better than most that offer the breakfast with stays. I would definitely recommend this hotel.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Les M for your review, we are a pleased to hear that we have been able to provide you with an enjoyable experience! We look forward to seeing you again on your next visit into Orillia.

"Holiday"

4
19/05/2016

I found the customer service friendly and very helpful. My room was very clean and beds were comfortable. The breakfast was good. Good variety of items from food to beverages. I will be definitely staying there again.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Tracy1661 for your most recent review. I am happy to hear that our team had been able to deliver excellent customer service during your stay. We look look forward to seeing you on your next visit.

"Great place to stay. "

4
16/05/2016

We had a fantastic experience right from the start. We were in town for my wife's birthday and were given a complimentary room upgrade as a birthday gift. Thank you! The hotel is clean, comfortable and had everything we could possibly need. We even spent a little time in the spa area which was a nice end to our evening. Staff were extremely friendly and complimentary breakfast in the morning was perfect. Definitely return to this hotel for our next visit to the area.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Buntcake98 for your review, I am happy to hear that our team has exceeded your expectations during your visit! We look forward to seeing you again on your next visit to Orillia.

"ok, just ok!"

3
16/05/2016

The hotel is clean, the front desk staff, I think all of them are nice... There is no pool, and the breakfast is not really worth it! :( Also, the shuttle to the casino is $7 per person, which is high, considering most hotels near other casinos offer free shuttles.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you moj98 for your review, your feedback is most important to us as it allows us to better understand our guests. I do apologize that you have experienced an issue with your stay. Please feel free to contact me directly on our toll-free line 1-888-869-2306.

"hotel in orillia best western"

5
09/05/2016

i would totally recommend this hotel. very clean and quiet . breakfast was great beds were very comfy. staff very friendly We ordered room service and it was reasonably priced .and quick service. would defiantly stay here again

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Bonnie A for your review of your most recent stay with us! We are pleased to hear that our team has been able to exceed your expectations :) we look forward to seeing you on your next visit to Orillia !

"Good value, great staff"

5
07/05/2016

This is the only place I stay at when in Orillia, several times each year. I have stayed at 3 other motels/hotels in the area and find this one to be very superior. The staff are very friendly and helpful, the rooms are large, nicely furnished and decorated, great TV and the beds are fantastic. All for a reasonable price. I will be back there again next week :-)

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you MFB_50, we are happy to hear you enjoy staying with us while your're visiting Orillia. We look forward to seeing you on your return :)

"Super"

5
26/04/2016

A most enjoyable stay. No concerns or problems of any kind. Great Staff. Very handy to Casino Rama. Very accessible - on Highway #12. Breakfast was very ample. A room upgrade was offered -very much appreciated.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Bob M for your feedback! I am happy to hear that you have enjoyed staying at the Best Western PLUS Couchiching Inn and our team had been able to accommodate you well during your visit. We look forward to seeing you on your next trip into Orillia.

"Close to Rama, Very friendly, Clean"

4
25/04/2016

Stayed a Saturday night during a visit to Casino Rama. Very friendly front desk. Nice lobby and common areas. Room was plain but clean throughout. Bed and especially pillows were very comfortable. Large TV. Parking is close to capacity on weekends but there is enough room towards the back (no issue). The breakfast room was nice and the assortment good. Only suggestion is to provide heating lamps or warmers as the hot food went from hot to cool very quickly which wasn't very appetizing. The staff were running they're feet off to make it a good experience. A little pricey for the room we got. Book early to get best rates.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you CanuckontheGo56 for sharing with us your most recent experience. We hope that you had enjoyed the show Ron James performed at the Casino. We are happy to hear that you have enjoyed your recent stay and will take all feedback to our team to ensure we are able to serve our guests better. We look forward to having the opportunity to accommodate your next visit in Orillia.

"A good night."

5
25/04/2016

This hotel is a must. It is clean, quiet and close to all areas of interest. The staff is very dedicated to details and made our stay very pleasurable. Be sure to visit the restaurant. You won't be disappointed.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you mparent_smartin for your review of our hotel. I am pleased to hear that our team has been able to make your short visit with us a memorable experience. We look forward to seeing you again on your next visit to Orillia.

"nice and relaxing"

4
23/04/2016

we went for aTerry Clarke concert at Rama, hotel was a little pricey , but oin that area they all are, had a great time down at the bar with the girls took the shuttle with Chris an amazing guy took us to Ramahen drove us around after great time going back in July

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you expectation1 for sharing with us your most recent experience. We are happy to hear that you have enjoyed staying with us. We hope that Terry Clarke put on a great show! We look forward to see you again during your next visit in July!

"My Stay At the Best Western in Orillia"

3
18/04/2016

The hotel is nice. There was no need to send us to the back to park when the key did not work in the back door. The breakfast was excellent. The remote did not work for the TV. Received the wrong bill under the door.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you 321barbb for your review, we are happy to hear that you were able to enjoy the complimentary hot breakfast we serve to our guest. I will personally be following up with the feed back you have provided to ensure the quality of our guest experience. I look forward to being able to see you on your next visit into Orillia.

"Poor service"

2
18/04/2016

Hot tub and fitness very clean and nice. Room was outdated. When they say hot breakfast buffet food wasnt ready and it wasnt even busy 930am. Asked waitress for more plates was really rude. and could hear them swearing and goofing off in the kitchen.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Ian L for your review, I do sincerely apologize on behalf of our team at the Best Western PLUS Couchiching Inn. We will be conducting a full investigation as to the events of the incident that you have incurred during your visit. Once again I apologize that our team had let you down. I hope that we have the opportunity to correct your experience with us, please feel free to contact me directly. I look forward to the opportunity to serve you better.

"hard to find a complaint"

5
15/04/2016

we booked this bw several weeks ago as a standard room upon checking in we were upgraded to a better room we had a bar with stools, fireplace, with two comfortable arm chairs to watch the big screen tv. it is hard to find any improvements with this bw but I have to nit pick with 3 improvements 1) there was no shower cap in the bathroom 2) there was only one waste basket it was in the bathroom so we moved it into the main room 3) in the breakfast room we had a hard time finding a tray they were hidden under a cabinet like I said it is hard to nit pick about a fabulous hotel. the service was excellent

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you william f for your review. I am glad we had been able to upgrade your room upon arrival. We are happy to hear that you have enjoyed our amenities and your stay. We look forward to seeing you again on your next visit to Orillia.

"Business"

5
14/04/2016

Travelling from Bancroft to Orillia, stop by this hotel, good corp. rate for a comfortable room. Staffs are friendly. Breakfast is excellent. Everything is a super. Hotel offer hot breakfast with lots of choice. Also they have a GYM and a large Spa pool. I stay on the 4 th floor, offer a great view.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you swordmotorinn for your review. We are happy to hear that you enjoyed your most recent stay with us. We look forward to being able to accommodate your future business trips and or personal trips that you may have planned in the Orillia area.

"Just what we needed"

4
14/04/2016

Great beds and a very good breakfast included. The disco shuttle to Casinorama is reliable, clean, and has a super friendly driver. This is a great option for friends or families going to see a show at Rama.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you kevtownhouse for your review. We are pleased to hear that you had an enjoyable visit with us. We greatly appreciate the feedback on the breakfast as that is something that we have been working on improving for our guest experience :) We look forward to seeing you next time in Orillia.

"Great room"

4
10/04/2016

My husband and I were very pleasantly surprised by the amenities and quality of the room. Very nice. The breakfast was also very good...though I asked and was told they were " out of napkins "....no one could run to Walmart?? Great hotel. Will be back. They do need a shakeup of their attached restaurant though. Terrible dinner.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Hmgranger for your feedback. I am happy to hear that you and your husband enjoyed your visit. I do apologize that we had run out of supplies during your visit. We look forward to being able to serve better you on your next visit.

"comfortable"

4
06/04/2016

it was surprisingly comfy and the staff were very nice. I enjoyed the sauna and whirlpool - it was very quiet as no one else was using the facilities. Since I have to put a minimum of 200 characters for this post and am going to continue jabbering for a bit...

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Hi rodrigc, thank you for your review. It is our pleasure to have been able to provide you with a positive experience staying at our location! We look forward to being able to see you again.

"A great nights sleep"

5
04/04/2016

The beds are very comfortable and the pillows were plenty. Unfortunately other guests were quite loud but this did not last all night and not the fault of the establishment. (maybe a quiet zone is in order?) Easy check in and out. Shuttle to casino was crowded and the driver changed the times.. again not the fault of the hotel Overall a very pleasant stay and I would go back.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Starr D for your review, we are happy to hear that you enjoyed your most recent visit with us. We are looking into the matter of our shuttle to keep things consistent for our guests :) We look forward to having you stay with us in the future.

"Nice clean property but don't pay extra for fireplace room"

3
03/04/2016

Just stayed here one night with a friend before going to a concert. The property is in a good location, clean and quiet. Front desk staff was amicable. Paid extra for a fireplace room but I wouldn't recommend it. The room was a double queen so was long and the fireplace was at the very end of one wall right next to the window and partially hidden behind a chair that you will need to move if you want to see it at all. The fireplace was not visible from the beds. The linens are very nice but, unfortunately, the mattresses and pillows are not comfortable at all. The lighting in the bathroom isn't very good either. The in-room wifi is good and the microwave and fridge came in handy. There is also a long desk if you need it. The restaurant next door offers 5% off for guests which doesn't seem like much and we chose not to use it. Overall, it's a nice place but too pricey for what you get.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you mltuomisto for your review, I would like to apologize on behalf of our entire team that you hadn't enjoyed the full experience with staying at our location. Our bedding and pillows are constantly being updated as well as we follow a strict guidelines to meet our brand's expectations. We hope that we have the opportunity to see you and your guest revisit us int he future.

"Nice clean hotel. Room with fireplace not worth paying extra"

3
03/04/2016

This is a nice clean hotel. Front desk staff okay. Large room, nice linens on bed but mattress and pillows very uncomfortable. There was poor lighting in the bathroom too. I don't recommend you pay extra for a room with a fireplace as the room is long and the fireplace is at the end of one wall next to the window and partially hidden behind a chair that you will need to move. It's not visible from the beds so you can't get much enjoyment from it. The wifi worked well and it was nice having a hookup for your music on the clock rakio. the fridge and microwave were a bonus and there is a long desk as well.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you mltuomisto for your review, I would like to apologize on behalf of our entire team that you hadn't enjoyed the full experience with staying at our location. Our bedding and pillows are constantly being updated as well as we follow a strict guidelines to meet our brand's expectations. We hope that we have the opportunity to see you and your guest revisit us int he future.

"Great stay, especially loved the on site restaurant"

5
01/04/2016

Had a great stay, in the area to see a concert at Rama. Italian restaurant on site was excellent, as was our waitress, Amanda. I had the lasagna, my husband had the veal parm and our friends had the salmon special and all were exceptional.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Laurie P for your review, we are happy to hear that you had a great stay with us and had the opportunity to visit the Portage Italian Bistro. I will certainly inform our team of your experience. We look forward to having you visit again.

"Best West Plus Colciching Point Orillia"

4
01/04/2016

The location is good in Orillia, next to the lake and city center. It is also close to Casino Rama and other services. The room and facilities are very clean. It will be great if the hotel offer coffee at the reception or closeby.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Chung C for your review, we are delighted to hear that you have enjoyed your most recent stay with us. We have been looking into various options to bring back the coffee in our lobby for guests; it may make a come back! We hope to see you again in the near future on your visit to Orillia.

"Night away"

3
27/03/2016

I would rate this hotel as an honest 3. It was clean, hotel staff friendly and accommodating. I found the heating in the room to be very noisy. The bed was soft and pillows hard ( opposite of my personal preference ). I would return for a one nighter trip to the casino.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you YvonneMcg11 for your review we are happy to hear that you will be returning to stay with us in the future. We appreciate your feedback as it helps us improve our guest experience. We look forward to your next visit.

"Buyer beware "

2
26/03/2016

If you're booking this as an option for Casino Rama beware that it is not as convenient as you are led to believe. There is a shuttle that only runs once each hour. Seats as pre-booked and first come first serve at checkin. If you're trying to get to an event it's not good. We arrived 3 hours ahead of the event and the only shuttle available would get us there an hour after the show starts. Not good BW, you might want to advise people of this before they book.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Lori B for your review, we value the feedback of all of our guests, and I do apologize for the inconvenience that this may have caused for your visit. We have been working diligently to provide as much information about our shuttle service to the Casino Rama. We hope that maybe next time you visit Orillia and see our efforts will reconsider staying with us again.

"Excellent Stay"

5
09/03/2016

Was in Orillia and had been in the hospital with my daughter and son-in-law for 2 days, was exhausted and when I called to check on any available rooms, was treated courteously and I asked if the rooms had bath tubs (as so many rooms now just have showers). When I arrived to check-in Simon who was at the front desk had bath salts and extra soaps ready for me. I felt that he really listened and cared about his patrons and he made me feel like I mattered!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Leeann B for your review, it was a pleasure being able to assist with your reservation during your visit with us. We welcome try our best to listen to all of our guests and do what we can to improve the level of satisfaction during their stay with us :) We look forward to being able to accommodate your next visit to Orillia

"Great Hotel."

4
23/02/2016

I love to stay at this hotel and have done so many times. The beds are very comfortable, clean and the staff are friendly and helpful. They have a shuttle to the Casino, a restaurant, pool and a hot tub. This is my hotel of choice in Orillia.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you 903janet2015 for sharing you experience with staying at the Best Western PLUS Couchiching Inn. We appreciate and thank you for the positive feedback. We look froward to seeing you again.

"good night"

5
22/02/2016

We were very impressed with the hotel and especially Paul at the front desk, he was very professional and my wife thought he was cute. Breakfast was very good and the place was very clean. We also enjoyed the limo service to the casino.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Robert R for your review, we are pleased to hear that Paul had made your most recent stay with us memorable. We look forward to seeing you on your next visit into Orillia.

"Our trip to Orillia"

5
22/02/2016

We were going to a show at Casino Rama. With it being a 9:00 p.m. start , we thought it might be wise to stay overnight. After looking up hotels in the area we decided to stay here. Upon our arrival we were greeted warmly at the front desk, and quickly checked in. They made reservations at the Portage restaurant for us and booked a shuttle to the Casino. The $7.00 per person charge for the return trip was quite reasonable, and allowed us to relax and not spend a lot of time looking for a parking spot. We had a very enjoyable dinner, and then went to the show. In the morning the complimentary breakfast was just what we needed to hit the road. The friendly and efficient staff was something this facility can be very proud of. When we attend another show at Rama we will definitely stay here again.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you BertC for your review of your most recent stay with us. We are happy to hear that you have enjoyed your time with us while visiting Casino Rama for a concert. We look forward to being your accommodation of choice while visiting Orillia :)

"weekend away"

4
21/02/2016

rooms clean, service friendly, breakfast enjoyable, nice to have hot breakfast instead of buns, only thing we noticed was parking lot needs to be redone, few pot holes, but in all the experience was good, we stay at this hotel whenever we are in Orillia

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Cheryl U for your review we appreciate all feedback from our guests. We are happy to hear that you have enjoyed staying with us and enjoyed our breakfast we offer. We currently are unable to be proactive about the parking lot due to the time of year but we will be looking into this matter with our renovations plans. We look forward to seeing you again on your next visit.

"ALWAYS a great stay - 5 star service!"

5
18/02/2016

We have returned multiple times to this hotel and we have never been disappointed! The staff is always above and beyond in accommodating any requirements and provide 5 star service, by far the best accommodations in the area. The rooms are an excellent value and the hotel provides many options based on our group size and length of stay. The hotel restaurant was cozy with a great atmosphere.. a great place to relax for a few drinks followed by a delicious dinner, it definitely exceeded our expectations. They also offer a complimentary full buffet breakfast in the morning with many options, unlike most hotels which usually only provide a continental breakfast. The location is also a great perk of this hotel, located close to parks and walking paths along the lake with great views and not far from the town. I would HIGHLY recommend this hotel to anyone travelling to the area whether it is for business or just to relax, it is definitely our number one choice.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you travelling_boo1 for your review. We are happy to hear that you have enjoyed your most recent stay with us. We do appreciate your feedback and look forward to being able to accommodate your next visit in Orillia.

"Too Bad for Us, Maybe Best Western can cange our minds !"

2
16/02/2016

Hi there, booked a room , Valentines day , started off ok, Olivia was the girl I spoke to at the front desk, after I had a confirmation from expedia,asked her if they could do something special for me , as it was this holiday (Valentines and a 15 year anniversary), she said she would talk to the manager as they nothing to offer, he called me and said they could arrange for putting a couple of balloons in the room for when we arrive and strawberries and sweets for when we arrive he had a few balloons laying around from previous parties, when we arrived was told we paid to much for the room as we booked through expedia , anyway so moving forward, checked in , went to room , their was a ballon in the room that said celebrate and nothing else.....an hour later there was a knock a the door , and a woman handed us a plate with (two) 2 strawberries and one small pastry. Ok so moving forward , we arrived at 4pm ish and the advised us to make a reservation for the restaurant for dinner and that they only opened at 5pm, so we made a reservation for 6:30, we went , at that time, and we sat down and was given a menu that was set with only three options, fish , beef, chicken, ( I had downloaded the normal menu from here and we had picked out what we wanted , but they said that they were not serving anything from the normal menu), so we both can not eat fish, so we ordered the steak, the server said they RAN out , now this place is not big and they just opened at 5 ! , ok so we had nothing else to choose from , so we LEFT starving and had a couple of drinks so we could not drive, had to take a taxi to town for food and back costing us another 45$, and then 81$ plus tip so 90$ for dinner.....was really disappointed !!!! Then I received a paper under the door for 25 $ for a pastry and 2 strawberries , I insisted they remove the charge...The whole plan ......Disappointing !!! So moving forward ....you tell me what you can do for me for us to stay again ?

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Veronica W for your review of your most recent experience. I do apologize on behalf of the team at the Best Western PLUS Couchiching Inn that we have been unable to satisfy your expectations. We have done our best to accommodate your request based upon our conversation prior to arrival. Please feel free to contact me directly and we can further discuss matters.

"2 day Weekend Getaway and show at Casino Rama"

5
08/02/2016

In house restaurant, first class, great chef on duty at suppertime. Menu good variety, specials each night, well priced. Breakfast ( included in room charge) buffet style, not the greatest breakfast, rate 4 out of 10 Room very clean, was on the second floor hotel has elevator. Hallways kept clean and tidy. Bus service from hotel to Casino $7.00 return. Well equipped workout room, large hot tub and sauna. All staff great and helpful.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Brian T for your review, we are happy to hear your positive review of your most recent stay with us. We are currently towards enhancing our breakfast experience for our guests, we appreciate your feedback. We hope that you have enjoyed your show at the Casino and look forward to being able to accommodate your next stay in Orillia.

"Staff treats you like family"

5
19/01/2016

The staff here treat you like family. The gentleman at the front desk never failed to make us laugh or at least smile. I don't know who the chef was the night we ate in the restaurant, but they sure brought out all the flavours in the food. Never thought I'd say this but, I had melt in your mouth calamari! The hotel itself was very nicely decorated. Nice light rooms and no scary patterned carpet. I didn't use the fitness equipment but there were a nice selection of machines to choose from. The hot tub was the perfect thing to come back to after a long cold day. Can't wait to come back again!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you GuessWhereWeWent for your review, we are pleased to hear that you have enjoyed your experience while staying at our hotel. I will surely pass the compliments back to our Bistro Staff as well. We look forward to seeing you again while visiting Orillia!

"night in a Blizzard"

4
17/01/2016

Stayed here to avoid getting stranded in a blizzard. King size room was adequate, quiet and roomy. Shower head was fantastic. Staff were professional and freindly. Hotel is located close to restaurants. Would recommend it.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you foxycdn for your review, we are happy to hear that you enjoyed your most recent visit with us. We surely wouldn't want you to drive in unsafe conditions. We hope to see you again maybe on a visit to Orillia.

"very relaxing"

4
17/01/2016

we had a very relaxing trip and and very good supper and a good breakfast and the servers were very friendly and very helpful.The shuttle was quite a surprise . The only thing that needs changed is some of the furnture is looking a little tired and well used

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you red1444 for your review, we value the feedback of all of our guests, and currently are in the process of planning some exciting changes to our hotel to look forward to. We hope to see you soon!

"Always a super place to stay"

5
13/01/2016

We have stayed at this hotel on several occasions. The staff are always friendly and helpful. The rooms are large and very comfortable. A satisfying breakfast is included. Will definitely stay here again.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you 2005Italy for your review, we are pleased to hear that you have enjoyed your stay with us once again while travelling in Orillia!!

"Welcoming."

5
10/01/2016

...like home away from home ...but , better : no worries ! Friendly , total service in a spotless , well located and quiet area. Easy check in ; faultless check out. Restaurant is superb in taste , and quality.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Garrett W for your review, we are happy to hear that you have enjoyed your stay with us!! It had been a pleasure meeting with you and putting a smile to a name. I look forward to seeing you on your next visit. :) Safe travels my friend.

"Great Hotel"

5
23/12/2015

For anyone visiting the Orillia area whether for business or pleasure, this is a great hotel. The rooms are spacious and well appointed and the hotel has all the amenities you could want. Close to downtown, shopping, casino and lake. Would recommend to anyone looking for a nice place to stay in the area. Staff were friendly and helpful and the breakfast was good with great selections.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Pat D for your review, we are happy to hear your positive review of our hotel. We look forward to being able to accommodate your stay in the future as well. Safe travels.

"One night stay at Best Western while visiting friends in the area"

5
06/12/2015

Great location, quiet, very clean and comfortable room. We did not use the breakfast room but did walk in to check it out and found it to be well laid out with multiple choices for breakfast. We requested and received a room on the main floor and were able to park our car outside of our room .

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you rosebud1947 for your review, we are happy to hear that you have enjoyed your recent stay at our hotel while visiting your friends. We hope to see you on your next visit into Orillia.

"Average Stay"

4
26/11/2015

Hotel is showing it's age, somewhat. Not a quiet hotel, doors are not very sound proof, hear lots of hallway noises and voices, etc. This place does not have good parking. Small Restaurant next door does not allow parking in their lots for hotel guests, so most of the parking is on the back side of the hotel, only a few handicap spots at the front of the hotel. Rooms are clean, just a little dark, need a bright updating.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you James H for your review, we appreciate your feedback and we are starting to exploring our options to renovate our hotel to better suite our guests. We hope that we are able to exceed your expectations when we are finished.

"Pre-Anniversary Road Trip"

5
17/11/2015

Another great stay at Best West Plus Couchiching Inn in Orillia. We love staying here - the value, accommodations and breakfast are fantastic. We even tried the hot tub this time - it was clean, hot and finished off a great day on the road. The room was very clean and offered the best of everything - king bed and a sofa with excellent TV channels selection. Thank you again for making our stay in Orillia enjoyable - we usually stay here.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Debby S for your review, we are pleased to hear that you have once again enjoyed your most recent stay with us! We appreciate and value your feedback and look forward to seeing you in the near future on your next visit through Orillia :)

"Wouldn't stay here again"

3
15/11/2015

Stayed here for a hockey tournament and it certainly wasn't worth what we paid. First the bed was comfortable. Room had cobwebs and our heat didn't work. Desk looked at heat but couldn't fix it. Told me later maitenance couldn't fix it either. Offer me a space heater and I just walked away. No thanks... A space heater really... That really upset me. Funny how one room in our block of Roos didn't even have a wall thermostat... Rooms are outdated. Need a make over. Breakfast was provided. It wasn't bad but kept running out of food as it was very busy. Starbucks coffee was a nice touch. Nice area But really not a good value.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you waynes34 for your review on your most recent stay with us during the Jim Wilson tournament., held in Orillia. I do apologize on behalf of our entire team that we have not exceeded your expectations during your stay. Our maintenance staff had looked into repairing the Heater Unit. Our front desk staff had provided a temporary solution until our maintenance team was able to repair the damages. We hope that in the future that you may reconsider your position on staying with us at our location during the hockey tournaments.

"Not bad for the price"

4
12/11/2015

Nice hot tub and gym area. Breakfast buffet so so. Decent room for the price. Close to casino Rama. Hallway smelled of cigarette smoke really bad and is the only thing that might prevent me from future bookings. Desk attendant at check in was hilarious!!!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Stacey B for your honest review of our hotel. We do apologize that there had been a smell of Cigarette in the hallways. Our team has isolated the guest(s) that have purposely gone ahead and disregarded the non-smoking policy of our hotel. We have applied and also do enforce the non-smoking cleaning fee as a deterrent as we do value the comfort, health and safety of all of our guests. I do hope that we are able to accommodate any future stays with us.

"A great place to stay!"

5
10/11/2015

I've stayed at this hotel a few times. The staff are always friendly and welcoming. The lobby and rooms are bright and clean. There is a pool, although I have never used it. The restaurant provides a great selection for a breakfast buffet and their dinners are excellent. The hotel has easy access to trails for running or snowmobiling. You are also close to the casino. There are several restaurants within walking distance.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Bill D for your review, we are glad to hear that you have enjoyed your recent stay at our location. I know your review say's we do have a pool at our hotel. However, I would like to point out to our guests that we do not we have a large and spacious Hot Tub and sauna. We look forward to accommodating you on your next business trip into Orillia.

"Better than expected "

4
05/11/2015

Nice rooms, close to casino. $20 - $25 cab ride. They also have a shuttle but it fills up quick at least on concert nights. The rooms are nicer than expected with a electric fireplace and nice furniture. No pool which sucks if you have kids. You can walk to the lake that has nice paths to stroll on. Not much else around there. We also ate at the restaurant which was pretty good too.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you nimfam for your feedback and review. We are pleased that we have been able to exceed your expectations during your recent stay with us in September. My staff and I look forward to being able to accommodate you and your guests on your next visit into Orillia.

"Good Value"

3
22/10/2015

The general quality of my stay was slightly above standards expected for Best Western. Good value for the money. I selected this hotel for price and location. Only complaint would be that for a Business traveler the breakfast open at 7:00 is too late. Should be 6 or 6:30.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Barry B for your review. We appreciate your feedback and currently exploring different options to improve our breakfast experience for our guest. We hope to have this resolved on your next visit into Orillia.

"Very Comfortable and Great Staff!"

4
19/10/2015

First time ever at this hotel and we were not disappointed. From my initial inquires on the shuttle via email to the actual face to face contact at the front desk all were excellent. Hotel lobby spotless, parking no issues. Received my shuttle passes as well as key cards upon arrival and all questions answered. Room spotless and large. Starbucks coffee with many choices and maker. 40 inch (Guessing) updated flat screen and beds were incredibly comfortable. I cannot stress enough how comfortable bed and pillows were. Nice size fridge and microwave in room as well. Bathroom was very clean. I did notice that the tv would freeze up every 30 minutes or so and display a "No Signal". I had to turn on and off tv a few times and this wasn't very convenient while watching game 2 of ALCS baseball playoffs so this should be looked into for room 232 but that was the only negative issue I had. Everything else was perfect. There is also a guest lounge on the second floor with large tv and table (Not sure if on other floors) Shuttle reserved for 730 pm and when we came downstairs at 7:25 it was there. We were told that last shuttle is at midnight from Rama and when we came out at 11:55 it was there waiting yet again. Driver was excellent and was tipped both times. We left early in morning so can't comment on the breakfast or the onsite eatery but I do now the onsite eatery was packed so you should book reservations for sure. I will 100% percent come back to this hotel when visiting the casino in the future. WiFi perfect as well. Just fix the tv issue please....Thanks!!

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you Shawn M for your review, its with great pleasure to hear that we have been able to make your stay with us enjoyable. I did have our maintenance team know about the issue and he has reassured that it had merely been a connection issue. I do apologize for the inconvenience that this has caused during the ALCS baseball playoffs. We had been airing the Games in our lobby as well as guest lounge and the On Site Restaurants. My team and I look forward to being able to accommodate you on your next visit into Orillia.

"Comfortable and clean"

4
02/10/2015

Stayed here for one night as we were attending the Tears for Fears concert at Casino Rama. Price was half of Rama and located approximately 5 minutes away from the venue. The room was large and clean. Plenty of towels with soap, shampoo and conditioner dispenser located in the shower area. Coffee and tea available in the room. No safe, in case you want to stash your valuables. Bed was large, comfortable with clean, soft linens which made for a great sleep. The location was quiet. Jacuzzi was great. Hot breakfast is included with stay and served in restaurant which is located on the premises. Staff were efficient and friendly. Would recommend this hotel.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you lovetravelling201010 for your review, we are pleased to hear that you have enjoyed your stay with us during the Tears for Fears Concert evening in September. If you do travel back to Orillia for another concert we look forward to being able to accommodate you and your party.

"Now this is what a free continental breakfast should be."

4
01/10/2015

Very nice place. My only complaint was the heat. . . there wasn't any. Just didn't work at all. Ice was forming in the bathtub or at least I thought it would, but other than that of first class place and I'm sure they would have moved me had I complained loud enough. They have a decent workout area, sauna and hot tub, thats really is warm. Rooms are nicely done and decent size. They are a bit out of town making them closer to the Rama casino. They have a restaurant which also serves as the breakfast area. The breakfast is amongst the best free breakfasts I've had in any hotel. Lot of choices hot and cold, it's free, there's plenty of seating, and the people were great. I hear it's really busy on the weekends but it was very quiet when I was there. It's a little pricier but I would say it's one of the top 2 or 3 hotels in Orillia in terms of overall quality, etc. I've been in all of them. There's not much around there in walking distance that I saw, but it's a nice setting and it's only a few minutes to downtown. I'd stay again if I got a super price but there are cheaper choices if you don't need something quite as nice.

Simon L, General Manager at BEST WESTERN PLUS Couchiching Inn, responded to this review
Thank you BCNDWorld for your review, I do apologize that there had been a HVAC issue during your stay. Please be assured that our maintenance team has been on top of sorting that issue out. We do value and thank you for your feedback on your stay with us we use this information to keep improving on delivering outstanding customer experiences. We look forward to having the chance to accommodate your needs for future visits into Orillia.

"Go with realtively low expectations and you'll be fine"

3
27/09/2015

Stayed here for Tears for Fears concert based solely on price and location. Not cheap but half the cost of Casino Rama. It is what you would expect of an old roadside Best Western. They've put some lipstick on this pig in recent years but it's old and tired bones really show... especially at $200+ per night. Book shuttle in advance as it was full and had to wait 30 mins each way for a taxi to casino ($25 with tip). My advice, catch your favourite act at Casino Niagara.

"Adequate alternative to Rama"

3
26/09/2015

The BW was an adequate and less expensive alternative to staying at Rama. We stayed one night to catch Tears for Fears at Rama. Room was clean - walls are thin could hear a lot of noise next door. Book early if you plan to take the shuttle to Rama. It was full for the time slot we wanted and had to make alternative transportation arrangements. Hotel restaurant was decent. Hot breakfast included with stay.

"Not too bad overall but...."

3
26/09/2015

I stayed for business travel in a double queen room with fireplace. It was a bit more spacious than other Best Western rooms I've had. The staff were friendly and the location was good. My main concern was the cleanliness and the spiders, in particular. My room had a "cocooned" spider and I found many more in the room. I'm not hugely squeamish but I was very turned off by it. Even the rear exit's swipe card box was covered in cobwebs which were unavoidable. I did enjoy the complimentary breakfast which included eggs, bacon, oatmeal, etc. I would stay here again but perhaps would give it a thorough inspection before unpacking.