Best Western Plus Orillia Hotel,  Orillia

4.0/5  - basé sur 471 notations.
440 Couchiching Point Road, L3V 6P8, Orillia, Canada - Karte ansehen
+1 705 325 6505 +1 705 325 7662

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    Restaurant
  • Klimaanlage
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  • Kostenlose Parkplätze
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von insgesamt 471 Gästebewertungen
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Fotogalerie :
Im Herzen des Ontario Lake Country in Orillia liegt das Best Western Plus Orillia Hotel mit zahllosen Angeboten für Abenteuerlustige. Die Spanne reicht von Freizeitangeboten im Freien bis hin zum Einkaufsbummel in der Stadt. Dieses etwas außerhalb von Orillia gelegene Hotel befindet sich in unmittelbarer Nähe der besten und beliebtesten Attraktionen der Stadt. Darunter sind das Stephen Leacock Museum, die Oper von Orillia und das Sir Samuel Steele Art Museum. Sie möchten Ihr Glück auf die Probe stellen? Fahren Sie mit dem Transferservice des Couchiching Inn (nur freitags und samstags) zum Casino Rama®, um Kasinospiele zu spielen und das Nachtleben der Stadt zu genießen. Sie sind wegen eines Festivals hier? Die zentrale Lage dieses Hotels in Orillia ist ideal für Besuche von Festivals wie dem Mariposa Folk Festival und dem Perch Festival. Sie möchten Ihren Winterurlaub hier verbringen? Die örtlichen Schneemobilstrecken und der TransCanada Trail bieten schneereichen Spaß. Praktisch für Geschäftsreisende ist die Nähe des Best Western Plus Orillia Hotel zu örtlichen Unternehmen und Einrichtungen. Dazu gehören die Polizei der Provinz Ontario, Kubota, Stepan® Canada, Teletech® und die Lakehead University. Dieses Hotel in Orillia, Ontario, verfügt auch über einen hervorragenden Tagungsraum mit Platz für bis zu 20 Personen. Machen Sie Ihren Aufenthalt in Orillia, Ontario, zu einem unvergesslichen Erlebnis in einem der besten Hotels von Orillia. Reservieren Sie noch heute online zu einem günstigen Preis im Best Western Plus Orillia Hotel. Wir wünschen einen schönen Aufenthalt.

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Certificate of Excellence
 
ABGEGEBENE BEWERTUNG MEINUNGEN ANSEHEN ZUSAMMENFASSUNG DER BEWERTUNGEN
ausgezeichnet
 
210
sehr gut
 
166
befriedigend
 
70
mangelhaft
 
17
ungenügend
 
8
Allein/Single Allein/Single 10
Alleinreisende Alleinreisende 15
Familie Familie 92
Geschäftlich Geschäftlich 34
Geschäfts-<br>reisende Geschäfts-<br>reisende 54
Geschäftsleute Geschäftsleute 36
Geschäftsreisende Geschäftsreisende 38
Paare Paare 228
Reisen mit Freunden Reisen mit Freunden 71
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis
Best Western Plus Orillia Hotel,Orillia
  • 5
    « Great stay! »

    My husband and I just enjoyed a one week stay say the Best Western Plus in Orillia. Overall we had a very pleasant stay and the hotel accommodated all of our needs. All of the staff we encountered were very friendly and helpful, especially the gentleman at the reception (sorry I didn't get your name!). We had a spacious room with a fireplace and microwave, and it was cleaned thoroughly everyday. I used the fitness facilities, and although the space was limited, the facilities were adequate. My husband enjoyed the complimentary breakfast each morning and said the food was very good. The hotel is located next to a lovely park by the lake with walking trails, which was convenient. We would certainly stay here again and highly recommend!

    4
    « Second closest Hotel to Casino Rama on Concert nights »

    Best Western Plus was a 5 min. car ride away and cost one-third of of the $249. Rama wanted for a Concert night hotel for 2 with 2 beds. My daughter and I wanted to have a great weekend away seeing our favourite band Air Supply and some excitement with a little light slot play. With another hotel very close to Rama filled up weeks before concert, our next choice was the Best Western Plus in Orillia. It turned out the be fine but could have been better for someone who used a walker for longer walks. Parking was limited and a field in the back accommodated us finally half in a snow-bank. A bit of a way from the back door where there was no ramp for the walker and with the stoop about 7-8 inches off the ground. My daughter lifted walker in and I climbed in after. Room was clean, quiet and welcoming. But alas, later we found that mattress were most hard, the linens were difficult to get out of the bedding to open up the bed. We struggled and laughed and wondered who on earth had made this bed. Room got cold at night because we forgot to turn on the heat. When opening drapes in morning, a big open field lay in the back and not a nice Lake Couchiching as I thought. Breakfast was superb. Personnel there were smiley and happy in the morning. Bill got paid but not stamped paid, which bothered me a bit afterwards. But still, would use the hotel again, if occasion arose.

    5
    « Awesome Visit »

    Absolutely best stay!!!! Norma Jean in the restaurant was super friendly, front desk staff were so friendly and the beds are super comfy!!! I love the layout of the building and complimentary parking and Wi-Fi

    1
    « Another great stay. »

    This is a great Hotel to at in Orillia. Great staff to take care of you.The restaurant serves great reasonably priced food. The rooms are nice and clean. You even get breakfast. Real breakfast with eggs and bacon! Unlike other chains that think breakfast is only cereal,muffins or pastries.

    4
    « Close to Rama - Needs Refurbishing »

    Because I am a Best Rewards member, was upgraded to a room with a fireplace. We could tell that it's not being used often because it was musty/dusty so we left the fan in the washroom on to change the air. The carpets were dirty in that room as well. Would have preferred to be upgraded to King size bed instead. Breakfast has a large variety of items and gets replenished on a regular basis. I have never seen such an array of items for breakfast & the two ladies were friendly and helpful. I think that breakfast should be extended until 11am on the weekends. Disappointed that if you want to take the shuttle to the casino that you have to pay extra it's $10 per person round-trip. Wifi worked for one day then not the next and I tried to call front desk & it ran about 10-15 times and no one answered - gave up.

    4
    « Great Service, Nice and Quite, Clean Hotel »

    This hotel is getting up there in age, but the owners/management clearly take pro-active steps to make sure it's not shabby or in disrepair. Our room appears to have been recently painted and the linens looked brand new. The room was a decent size. The fireplace was a nice touch at this time of the year. The only suggestion I would have for the room is to replace the shower curtain bar with a rounded/curved one so that the shower appears more spacious and the curtain doesn't touch you ( don't like that). As others have mentioned, the staff were excellent and exceeded my customer service expectations - not an easy thing to do. I would return.

    5
    « Girls Night »

    Great hotel, close to Rama and very clean, staff were excellent and the food in the bistro was great. They went out of the way to help my friends who are vegan, will be returning the next time we are in Orillia !

    5
    « Why we stay »

    This hotel has always been excellent in service and is the reason we always stay here when visiting Orillia. Very close to Casino Rama which was our reason for coming. Breakfast was excellent, everything full and very clean.

    4
    « Reliable Clean & Friendly »

    I return time after time to this hotel for the reasons in the title. The rooms are clean, the staff friendly, the restaurant provides good food and the breakfast meets our expectations. It is good to have something to rely on in the world of travel. This is one!

    4
    « Excellent Hotel in Orillia, Ontario »

    We stayed here over the Christmas holidays to be closer to family. The room was clean and very well appointed. The Keurig coffee maker was handy and the coffee pods (Timothy's) made a great cup of coffee. The staff were amazing, from the front desk to maid service to the breakfast room staff. They were very friendly and accommodating and couldn't do enough for you. Breakfast was excellent with a wide variety of hot and cold items. I loved the cheese omelet. They also serve dinner, but we spent time with family, so didn't eat here at night. The spa consisted of a large hot tub and a three person sauna which we used and enjoyed. There's also an exercise room with equipment. Although we were away from home for Christmas, this was an excellent place to stay.

  • 5
    « Very nice hotel with all the amenities you need! »

    I am traveling for 32 years but this was my first stay in the Best Western and I was quite impressed. The best part of this hotel is Staff, very humble, always ready to WOW the guest and very courteous. Rooms are good but decor can be improved a bit. In bathroom they have dispensers for the shampoo, soap and lotion, which personally I did not like. Breakfast selection is good and the restaurant seating area is spacious with nice ambient. Overall it a nice hotel to stay in Orillia!

    5
    « Great Hotel, Fantastic Staff »

    We held our staff Christmas party for the second time at this hotel. The food was excellent, the staff is wonderful, the rooms are great and the bed is so comfy! We even had a fireplace in our room. Highly recommend.

    1
    « Horrible »

    First of all let me say that the staff were wonderful, friendly & accommodating. The room was terrible. We stayed in a pet friendly room. There were urine stains from previous pets all over the carpet. There really should not be carpeting in a pet friendly room. We've stayed in a lot of hotels with & without our dog. Pet friendly rooms usually provide us with a dog bed & dishes....nothing here. Just allowing pets, does not make it pet friendly. The room was is desperate need of updates. The curtains were torn to shreds, there was no closet, just a curtain over an alcove. It was really horrible & I couldn't wait to leave. I don't know what the other rooms were like but I would not take the chance & would tell everyone to stay elsewhere. The worst room I have ever stayed in.

    4
    « Best Western Plus Orillia Hotel »

    Good place to stay when enjoying concerts at Rama. Buffet style breakfast is included with your room and there is free internet. We did not use the fitness room or the hot tub. There is no swimming pool.

    5
    « Great escape/early Christmas present »

    My hubby and I spent 48 hours in a quiet peaceful place. The room was great-a 2-person whirlpool, fridge and microwave. Bar stools and a few dishes to allow us eat-in when we wanted to. Staff was helpful & friendly especially Paul and Laura. The free breakfast had many choices and was tastefully displayed. The only negative was that we couldn't extend our stay the extra night due to the hotel being fully booked. Well worth the $$$ and we will go back again--a clean and cheerful establishment, nestled in a quiet area of the town. if the weather had been better we would have spent more time outside.

    5
    « One of the best stays we've experienced. »

    Great service from the time we walked in until the time we checked out. Food and staff were great. The hotel was very clean and well worth the stop there. We were fortunate as well to have Best Western points saved so it was a free night for us. Would definitely visit there again.

    4
    « Wonderful and relaxing »

    The bad would be the carpets need cleaning and the dust webs over the lights need to be cleaned , the good would be excellent staff ,excellent breakfast and an excellent sleep . The beds were very comfortable, the staff was friendly and helpful and breakfast was very good .

    5
    « A very pleasant and ideally located hotel »

    Was warmly and professionally greeted by front desk clerk "Paul" who showed that this facility valued me as a diamond-level loyalty member. We were upgraded to Room 242, a king suite which had spa bath, fireplace and small kitchen, As usual, the king bed was very comfortable, room was clean, amenities generous and the complimentary breakfast quite appetizing (eggs, sausage and bacon, fried potato, and the usual range of juices, cereals, baked items, etc). The breakfast room itself was pleasant, the service staff helpful. Wifi was fast and parking was plentiful. Checkout was equally efficient and professional. The location of this hotel has much to recommend it, both being adjacent to Lake Simcoe and Couchiching, many trails, parks, and of course, just a 10 minute drive from Casino Rama. I believe the hotel has been recently upgraded, and it showed. The staff are well-trained and one minor problem I encountered after stay was promptly rectified on notification. We will stay here again.

    5
    « Clean and comfortable »

    Six of us (two rooms) stayed overnight for a show at the Casino. Very impressed with the cleanliness, the free breakfast (amazing) all you could ask for eats and the overall friendliness of the whole staff.

    5
    « Great service »

    The hotel was clean, rooms were nice. I found all the staff cheerful and accommodating. The restaurant service was good as well as the food. They offered a bus to take us to the casino which was only $10 for both ways. It ran until midnight, which was great didn't have to worry about traffic after the concert. Overall one of the nicer best westerns I have stayed at.

  • 4
    « Making effort to keep up todate and serve well »

    This hotel was built when the style was to drive up to your door as a motel, however, after many years of staying there I saw that it was redecorated and updated as much as possible. The staff were very helpful and the bed was comfortable. I felt it had been well updated since my last stay. It meets the standards I expect from Best Western.

    3
    « Nice place- Terrible bed »

    Everything was perfect with the exception of the most uncomfortable nights sleep we have ever had in a hotel. King size bed gave us both back and neck pain from being worn out. We had an extra $100 added to our bill that did not match the checkout bill we received. Could be a room deposit but we were not informed of one. Waiting for the weekend transactions to process before making a call.

    4
    « One Night Stay »

    Good overnight stay , had a king suite , good sized room , nice fireplace, furniture is a bit dated , Small hot tub and sauna area is available but no pool. Location is ok , beside walking/bike trail , access to lake area , too far to walk into town.

    5
    « Outstanding in Orillia »

    I have stayed at this hotel in the past and try to book a room here whenever I am in Orillia. The rooms are clean. The food is great. The location on the edge of Orillia is excellent. Access to both lakes is quick and painless. Access to Orillia Soldiers Hospital, where I had a service call was quick. The only disappointment was learning that the Portage Restaurant on site is closed on Monday nights. The selection and quality of their food items is exceptional.

    4
    « Good value and comfortable »

    Stayed last minute as I did not feel like driving any further. I checked in last minute and they gave me a nice CSPA rate. Ted at the front desk was very pleasant, cordial and professional. My room was comfortable king with a couch and nice work station area.Bed was comfortable and the room and property were clean. Unfortunately, restaurant/ bar closed Monday nite. Open for decent complimentary breakfast fare. Close to Casino Rama. I will return.

    4
    « Nice and clean, close to Rama »

    Stayed here for a concert at Rama. They had a shuttle starting at 5:30 pm, unfortunately, we had dinner reservations at 4:30. They also charge for shuttle anyways. Hotel and rooms were clean. Had fridge, coffee maker and microwave which were handy. Had hot tub but wasn't open late enough. Breakfast was great except wish there were more gluten free items available. Would stay here again.

    5
    « Our stay at Best Western Plus Orillia »

    We are retired, so we spend many nights in hotels in various countries. The comfort of the bed and pillows was amazing. Room was very clean and smelled fresh. Hotel staff at the front desk were outstanding. Did not see another staff therefore I cannot comment. We will be back again.

    4
    « Most convenient! »

    Great place to stay if you are attending Casino Rama for concerts or weddings. Clean, well appointed rooms. The staff is most helpful and friendly. The breakfast room doubles as an Italian restaurant so the decor is quite inviting.

    4
    « Good location when catching a concert at Casino Rama »

    Good location. Only 20 minute drive to the casino. Easy to find hotel. Newly renovated lobby. Very friendly staff. Very large room with 2 beds, microwave, and mini fridge. Luxurious duvet and lots of pillows on comfy mattress. Decent free breakfast in the morning in a nice restaurant area. Would stay there again.

    5
    « Great room »

    Great location for a casino visit. Just off highway and very spacious comfortable rooms. Good hot continental breakfast included in morning in the hotel restaurant. Very friendly staff on check in and lots of parking.

  • 5
    « Love Staying at Best Western »

    Overall our stay was excellent. We had room service for our meal on Friday night, and food was excellent. Having a microwave in room allowed us opportunity to warm up our food. Being able to use our BW points for free night stay ,makes BW my first choice in hotels. Pet friendly hotel is another key feature. Shuttle to Casino Rama, great service, for our evening out of entertainment too.

    5
    « great very friendly and helpfull staff »

    Stayed here to attend a show at the local Casino . arrived a little late so missed our shuttle to the Casino and immediately we were offered reduced taxi and free return shuttle vouchers. That type of service will make me return to this hotel. In addition , the staff went out of there way to ensure we parked at the closest possible parking spot for ease of entrance close to our room. The breakfast items were hot , well presented in a clean quiet dining area. Overall , not a single negative thing to say about this hotel, . Kudos to all the staff for their friendly kind helpful attitude.

    4
    « Very comfortable ,beds and Pillows »

    Breakfast was very good for a Continental ,Petra that worked in there did an excellent job ,Very alert to what patrons needed . good shuttle service to Casino minimal fee. Staff accommodating to our needs when needed.

    4
    « Very pleasant hotel »

    Had a couple pleasant nights in hotel-breakfast excellent and bed comfortable The breakfast included 'dark coffee' which I appreciated and it was good. The young woman managing breakfast was friendly and efficient

    5
    « Very nice stay »

    Super location, wonderful staff, very comfortable rooms. Everyone in my group (4) were pleased with both the service and the rooms. The attached restaurant even stayed open a little late to accommodate us, and served a very nice meal.

    5
    « Amazing Resturant The Portage Italian Bistro »

    What a great spot, the pasta dishes are so good, also the soups and a great tenderloin, that we came back a second night. Congratulations to their chef Craig who is surely an upcoming star. Loved the calamari. The hotel staff were all approachable and helpful, the rooms comfortable and very clean, would recommend the entire experience and will surely come back again.

    5
    « Excellent, as usual »

    This is the best hotel in Orillia. the service, rooms, cleanliness, everything is top rate. Loved the shuttle serice to Casino Rama. We have stayed here a few times, and are always happy to have another reason to stay here.

    5
    « Anniversary weekend »

    We had a lovely king room The staff was polite and efficient. They looked after us very well We left some medications there the staff found returned it too us, very honest indeed We will definatley stay there again

    4
    « Thanks »

    We stayed at this location for a friend's wedding. The hotel staff were able to check us in early so we could get ready. The service was great and the bed was extremely comfortable! Only suggestion I'd make: make sure the hotel blinds are able to fasten completely.

    3
    « Close to Walking Trails »

    Good sized room, king with sofa bed. Breakfast is included and was very good with eggs, bacon, sausage, waffles etc. Service was not good for cleaning the room, did not remove dirty dished or make the bed. Front desk apologized but did not offer any incentive to compensate. There is a shuttle to casino with a price.

  • 2
    « Orillia BW Plus »

    The room was very damp and had musty smell. I reported this....their was a dehumidifier so there has been an ongong problem in this room. The breakfast was mediocre...eggs were dry and cold. The mattress was very uncomfotable

    4
    « Girls' Get Away »

    Comfortable place to stay. Great location, being very close to the Casino. Shuttle service offered at good price. Highly recommend restaurant for dinner. Great food and friendly service. No elevator to second floor which may be an issue for some people. They would have to ask for main floor rooms.

    3
    « Our 1 night stay »

    Hotel over priced for what you got. Breakfast was not hot and table not cleaned. Dinner special was very good with good service. Parking lot was not clean as gravel was all over. Old restaurant next door, did not add curb appeal to the hotel.

    4
    « Nice stay close to Casinorama »

    Friendly front desk greeting and first time guest recgnition of Rewards member on last 5 stays. Even received a room upgragde. A place to come again since Casino visit was also profitable. Nice room, very vlean and wuiet.

    3
    « Orillia BW »

    A decent hotel with normal amenities. Staff very polite and accommodating. Good stay - would recommend. Nearby walking trails and country fel invigorating. Breakfast buffet not the best in the world. I would recommend this hotel

    5
    « Accomodation »

    Was impressed with rooms and amenities and the good selection for the complementary breakfast. One of our favorite places to stay when we go on vacation trips because the quality is always the same at different locations.

    5
    « Best Hotel in Orillia »

    This is a great hotel to stay at..It is clean, the staff are caring, they have an excellent breakfast buffet...The rooms are very comfortable...Location convenient to everything...I would recommend this hotel , it has a very good restaurant & hiking trail right beside the hotel...

    4
    « Night out at the Casino »

    Stayed here as it is close proximity to Casino Rama. A shuttle service to the Cassini was provided with a 10$charge per person to the room. Staff were helpful and pleasant. Did not like that the shuttle was a school bus but either then that, I cannot complain as service was great

    1
    « Regret it »

    Our stay at this Best Western on August 21, 2017 was poor. Perhaps our standards were high, based on our stay here when it was called the Couchiching Inn. We stayed for 1 night, and We got 2 rooms, for my family, and my mother in law. The counter staff looked uninterested, only spoke enough to answer any questions, no smile, or welcoming attitude. The front desk, and lobby were under renovations, noise, dust, and odours, didn't make for a warm and cozy arrival. The hot tub was empty, thanks for the heads up when we booked rooms. We spoke directly to the hotel, for our reservations, and the casino shuttle, as advertised on the big outdoor sign, did not exist. It's always the little things, that make a big difference, won't be staying here again.

    5
    « Wonderful time. »

    Across the street is a great walking trail to the beach and large park area. We packed a picnic lunch and enjoyed the outdoors before getting ready for a show at Rama. There are picnic tables, benches, a nice beach (yes, you can swim!) and beautiful scenery, just the right atmosphere for a relaxing afternoon. Stayed less than 24 hours; wished we had longer to enjoy other hotel amenities and the surrounding area. We will return again when watching a Rama concert! Hotel very easy to find at an interersection; also easy drive to Rama about 6 km away.

  • 5
    « Quality »

    This hotel was exactly as advertised. The room was quiet, clean and beds were great. The breakfast had a nice array of everything you could wish for including excellent coffee. There was a small courtyard for eating outside. Staff were very pleasant and courteous. The location is good, close to shopping. casino and lake amenities.Will stay again whenever in the area.

    3
    « Good Hotel When Visiting Orillia »

    This is our 3rd or 4th time staying at the BW Plus Orillia Hotel. We stay here while visiting Casino Rama as it is a short drive and we like to stay at Best Western Hotels because we can usually rely on them to be clean and comfortable. This hotel is no exception. It is showing its age a little but still very comfortable. This is the first time we have seen a "housekeeping request" form for what you would like done to your room if staying more than one night. As such we forgot to fill it out when we left for the day they just straightened out the bed covers and replenished the towels and coffee. That is fine for just two nights. Usually, when staying more than one night, hotels will leave the sheets for a couple of days but clean the rest of the room. We didn't visit the pool and hot tub area this time but if we recall from previous visits, it was quite nice. We didn't have dinner in the restaurant but did have breakfast both morning. It is included in the price as are most Best Western breakfasts and there was a decent variety. Unfortunately everything was quite cold on the first morning. That was likely a result of it being the last half hour of operation. All in all, we will stay here again if visiting the area and certainly recommend it over many of the other hotels we have stayed at in Orillia.

    5
    « Pleasant stay »

    We arrived later in the evening for our stay, the person at the front desk was very pleasant and checked us in quickly, we were going to the casino for the evening and we didnt have much time for the next shuttle, about 15 minutes and asked if we thought we would make it for then, we let him know we would drive. He let us know about the breakfast buffet the next morning. There was a great variety of scrambled eggs, and sausage and bacon, you can make your own waffles and breads of different sorts, and pasties. Yogurt and fruits with different kinds of juices and cereal, milk. The room was a nice size and very clean and to us the beds were comfortable. I would definately stay here again and would recommend this place to anyone.

    5
    « Donny and Marie at Rama »

    The hotel was the perfect location with an amazing breakfast and a great restaurant for supper. Wish we'd had a longer stay.A bit expensive for one night, 243.00 for one night but perhaps that was the website I used. Most hotels were sold out so happy to have a place - and it was amazing!

    5
    « Nice place to rest. »

    Good service. Good people. Good food. Lobby under renovation but good customer service. Hot breakfast was wonderful and all the staff friendly. Easy access to Casino Rama - especially if you use the shuttle service.

    1
    « Just terrible. Avoid if you can. »

    I decided to take my boyfriend away for his birthday this past weekend. I booked this hotel because there was supposed to be a free shuttle to the casino as well as in room movies. So I planned our weekend based on the things found within the hotel. Upon our arrival, we were told that there was no shuttle because of boots and hearts?? That made absolutely no sense. Why would the shuttle be affected by that? Their website did not specify any special info about there not being a shuttle. We get to our room (king room with fireplace and jacuzzi tub) settle in and when my boyfriend went to turn on the fireplace, the ENTIRE frame fell onto him. So we went to the front desk where the customer service was horrific. We said that the fireplace almost hurt my boyfriend and that we don't understand how (after double checking) there was no shuttle and no in room movies as specified on the website. The guy at the front desk simply said sorry & that's all. Definitely needs to learn to handle these situations better. We then went back upstairs just to be locked out of our room with a room key that was no longer working. Later that night, we wanted to grab dinner. We came downstairs just to see that the restaurant had closed down 2 HOURS early. So, upset and hungry, we had to hop into a taxi to get to the casino and had to eat in the extremely busy and loud restaurants there. This past weekend we spent 300 bucks on the room and still had to pay 50 bucks to get to and from the casino. What a huge waste of money. No one came to fix our fireplace. No one offered us compensation on the taxi. No one acknowledged any of our concerns during our stay. We were just told that the manager would be notified AFTER we had already checked out and left back home. I recommend to call and know what you're getting yourself into first because we wasted a bunch of money for nothing but a bed when we could have stayed at the Days Inn that was directly in front of the casino and cheaper. Disappointing.

    3
    « Hotel near Casino Rama »

    Went to see Carlos Santana concert at Casino Rama and wanted to stay the night so we booked a room here as the Casino was booked up. Hotel is fairly close, approximately 5 minutes driving distance, and was a good place to spend the night. Perhaps a little pricey for the location.

    3
    « Okay, weak internet »

    Nice big room - some are bigger than others - and a good, typical breakfast. But the internet was very slow and dropped out a lot. It was an acknowledged problem and I didn't get the impression anything would (Could? Really?) be done about it. Also no printer, I guess it or the computer connected to it, was broken. Decent and lace but for the above.

    5
    « tay Here! »

    Clean room, small but efficient restaurant for dinner, Standard cost for shuttle to Casino Rama, Shuttle did not have enough room for 10 extra people after the concert finished I might suggest an extra run at that time of night Front desk hospitable , Breakfast was delightful with limited seating.

    3
    « Best Western stay »

    Staff was friendly, hotel was clean. Rooms are average quality. The location is very convenient to the amenities in Orillia, Lake Couchiching and casino Rama. family friendly environment and that is all I have to say

  • 4
    « Best Western Chouchiching, Orillia »

    This hotel was very clean and the staff very professional. It was only 10 minutes from the Casino and the shuttle to and from the casino was always on time. The hot breakfast offered surpassed our expectations. Very large selection and a very nice restaurant where you could sit down and eat. Not the typical "continental" breakfast offered in most hotels.

    5
    « Night out »

    We had booked the room for the night as we were attending a show at Casino Rama. It is a very convenient location for this purpose. They offer a shuttle service to the casino, but it is only a 10 min drive if you didn't want to use it. When we arrived, we were pleasantly surprise to find out that we had been upgraded to the Jacuzzi/fireplace suite at no charge. The room was clean and spacious. Our interaction with the staff was wonderful. They were very courteous. All in all it was a fabulous night. I would highly recommend the Best Western Plus Orillia Hotel

    3
    « Nice but with some disappointment. »

    This was a nice hotel but I could only give it a 3 rating. The price was a bit high for the quality. My bathtub was not clean and the carpet was dirty. It seemed that housekeeping did a quick surface clean. Not typical of the Best Western family in my recent experience. The beds were clean though and quite comfortable. The front desk attendant was kind and very accommodating. The free breakfast was satisfying and the servers were very attentive.

    5
    « Weekend trip to the beach with our beloved dog. »

    Great hotel. Perfect location, next to park and beach. Close to restrauants. Close to Rama Casino to go for the evening. Also won a little.Very helpful staff. Great breakfast. Great for pets. Would return anytime. One of the best Best Westerns in Ontario.

    4
    « pet »

    we had and excellent time and the best was the pets were allowed. Pleasant and professional staff. we highly recommend the Best Western for pet owners. will definitely stay here again. the food was excellent.

    2
    « $200 Avg . a night. For what? »

    Hi, The hotel work for my needs. It's evident that management / owners are lacking interest in this hotel. All corners of the hotel have been neglect. Room was very awkward. No formal desk. Food great

    4
    « Happy »

    Very happy with our stay here. Quiet. Good food. Breakfast also included. Wifi too. Casual environment. Close to Casino. Shuttle costs 10$ per person. Staff friendly. Good bed. Easy to find. Price was reasonable

    3
    « best western »

    hotel itself overall was ok, I would suggest checking the items in your room such as loud fridge and functioning coffee maker before accepting the room. stay was average, not sure if there really is any better options in orillia

    5
    « Best western orillia »

    We stayed for two nights at this hotel for my daughters wedding. It was very clean and the staff friendly. It also had a good breakfast. We enjoyed our stay. It had a good location close to main highways and the water.

    5
    « A wonderful stay at BW Plus in Orillia! »

    From arrival to departure, my wife and I enjoyed a wonderful night at the Best Western Plus in Orillia. Friendly, helpful staff, a great room and night's sleep, and complimentary shuttle to see the concert at Casino Rama. Overall great value for money and we would highly recommend this property for your future travels, business or pleasure.

  • 5
    « Trip to Rama »

    Went for a quick trip to Rama to see a show. The staff at the hotel was very friendly and accommodating. The rooms were clean and comfortable. The food in the restaurant was excellent. I would stay there again.

    4
    « "Looking for comfort" - This is the Place. »

    A great Orillia location if downtown shopping, taking in the area sites, or enjoying the lakes and boating ....... Fantastic large king bed units with fireplaces, kitchenette area with m/wave and fridge ....... very clean comfortable and quite on our recent Friday night stay ....... a quick and easy drive to Rama at a much more affordable price point ... great complimentary breakfast within the Portage restaurant ...... sauna, pool and exercise room ....... highly recommended.

    3
    « Please improve »

    We love the location for our vacations needs with a boat. The Hotel has improved since last year on items I brought to their attention. Thank you BUT the big one for this time of year was the patio area that we like to enjoy while there. Get a Gardener folks. Weed and replace worn out furniture(or broken). Take a look around and appreciate the potential to improve without spending a lot of $. The young lady staff member at Breakfast needs to improve her attitude. Saying NO is not acceptable to a customer wanting something that was obtainable. The next morning the items should have been stocked. Disposable Coffee Cups and some mustard. Really not excusable folks. Over all we returned because the location and value were there.

    5
    « short visit »

    I have been at this location several times every visit has been great, staff are super friendly and very helpful. close to beach with a splash pad area with water sprinklers for kids to play in. there is a sweet dreams location on the spot for the perfect ice cream

    5
    « Continuing Great Quality »

    Recent stay to attend a family graduation. We had the best room yet and we are always pleased with this location. close to downtown Orillia, to the Narrows and to Rama if you want to visit the Casino.

    5
    « Plan to stay here again »

    Even though I live in the city of Orillia there are times when an elevator is broken or you just want a min vacay away from home and don't want to travel far. This is a great place whether you live near or far. Nice inside pool, great restaurant and the rooms are really nice.

    5
    « Vacation »

    Great overnight visit on our way to meet long lost relatives at Weslemkoon Lake after 60 years apart. One cousin contact led to another cousin and he made contact with 2 more and then a great surprise with the arrival of 2 more.

    5
    « Excellent »

    We went there twice to watch shows with family at Rama. Had great rooms the breakfast was awesome. The staff are so friendly the beds are very comfortable and the cleaning ladies are most friendly and very very abliging. Great parking spaces. Just wish they had buses leaving earlier than 5 o'clock so we the people who want the buffet at Rama need to be there before before 4;00. It would be nice if the buses could leave at 3;00. Overall excellent

    4
    « Lovely Stay »

    We were two couples staying two nights. We enjoyed this hotel mainly because of its amenities. The included breakfast was very good and offered many alternatives. The hot tub was clean and well taken care of. Staff were very friendly and accommodating. One of our rooms (136) smelled like it might have been a smoking room awhile back. Our other room (113) was fresh smelling. Both rooms were well laid out and spacious. Overall, I would definitely recommend this hotel.

    3
    « Pleasant one night stay »

    Pleasant staff, quick check in. Nice room and complimentary breakfast. Typical toast, cereal, bacon, bagels, danish, coffee. Nice make your own waffles station. Would have enjoyed fried eggs or omelet instead of scrambled eggs. Close to Casino-rama which was where I was attending a show. I did not try the restaurant because it seemed pricey. However the Cedar restaurant at the Casino was overly busy, pricey and I was very disappointed with the overall food and service. Perhaps, the Best Western should promote its onsite restaurant so that people would be encouraged to eat there and not elsewhere. Overall a good hotel.

  • 3
    « OK hotel »

    Did not really like this hotel. It was old not much curb appeal and in awkward spot. This is the second Best Western we have stayed at this year and this one was only marginally better than the last. Has put us off staying at Best Western. Room clean bed not that comfortable and the covers very heavy.

    3
    « Moderate hotel »

    Orillia has limited hotels that really impress, so thought we give this place a try. Location is a bit out of the way, although its a fifteen minute drive to the casino. Not central to shopping but gas station, convenience store and a fast food place nearby. Parking is limited and lot is difficult to maneuver. Hotel is in need of updating, as it appears 'well used' and smells quite stale inside. Room was reasonably clean, decor is dated, a refresh would be great. The restaurant in the hotel was ok, a small spot with a limited Italian focussed menu. Prices were expensive, and the restaurant was not as clean as I would like to see. Food was ok, but not memorable for the price. Service was typical of a diner, friendly and reasonably quick. There is a bar in the restaurant and avid sports fans were enjoying drinks and tv sports while couples try to enjoy a quiet meal. Breakfast was ok as far as hotel free breakfasts go, eggs, sausages, bacon, make your own toast and a juice fountain. Coffee was horrible, but hey, it was free! Front desk service was good, friendly and efficient. Overall, I think there may be better value for the money elsewhere, but I would stay here again if needed.

    3
    « Pleasant stay »

    Pleasant stay during travel to Casino Rama. Hospitable staff. Complimentary breakfast, wifi, parking. Guest Business area however did not have a functioning guest computer. Walking trail and lake close by. Room has small fridge and microwave.

    3
    « Fine for a Good Sleep »

    This hotel is clean, parking is free, breakfast is included, jacuzzi was a nice bonus and fitness room quite adequate. It is a very quick drive to Casino Rama. Couldn't take advantage of the shuttle service, as we were heading there before shuttle start time of 5:30pm. Rooms decor is from the 80's, but is not terrible. Front Desk staff were very helpful. Sink drained very slowly & toilet took forever to finish flushing - these issues were both reported at check out, so hopefully will be resolved quickly.

    3
    « Nice stay in Orillia »

    Stayed here for 2 nights since we were attending a concert at Casino Rama. Hotel was nice and clean. Staff was very pleasant upon arrival. Breakfast buffet was ok. Staff at breakfast were very nice. Parking was limited. Overall a nice stay but just found it a little pricey for what you get.

    5
    « A Welcome stay in Orillia »

    Played hooky from work to head to Orillia to catch a concert on the Thursday night. Was running a little late in arriving so called the hotel to let them know we were on the way and they assured us all was ready for whenever we arrived, so we went straight to the concert not having to worry. Arrived at the hotel afterwards and was met at the desk by friendly staff - just like we were long lost friends. Room was very comfortable, and clean. Slept well in the comfy bed and headed down to have brekkie. Good continental breakfast - saw the cook staff put out fresh cooked regularly. Quick check out and we were on our way...but we'll be back! Thanks Best Western Orillia!

    5
    « Good hotel, need some staff changes »

    I stayed at the best western plus for work. I normally stay at the days inn, but they were fully booked. I had a minor error with my room when I arrived, but Simon went above and Beyond to fix it and completely made up for it. The only negative is that Simon can't work 24/7 because the other staff were not the greatest. I called Ross to ask for help with the tub & he was not only rude, but refused to help me. I also asked if they had any moisturizer and he told me he didn't know or care. If Simon hadn't already been so wonderful, Ross would have ruined my entire experience.

    3
    « Clean rooms »

    I stayed here for work and the front counter staff were very friendly and courteous. The check in was very quick and the room was clean I did notice there were no cups in the room for coffee and the coffee area was not stocked The cleaning staff did a good job cleaning the room The breakfast supplies at the hotel was alright but it could have been better as the eggs were overcooked and the sausages were a button the dry side. The gym area us fairly small but serves its purpose and the pool looks decent but i did not get a chance to use it The person i went with found their room door left open after cleaning and thankfully nothing went missing. Overall it was a good experience and I would stay again.

    4
    « Excellent Dinner »

    We have stayed at this hotel a number of times and have consistently had excellent dinners, coupled with amazing service. We give compliments to chef Craig for his great creations. Our server Lori, was amazing and attentive. We highly recommend this property for a stay in Orillia.

    4
    « A better choice when you're going to the casino »

    I have stayed at this place a few times now with my father when we have come up to see a show at Casino Rama. It's a very comfortable hotel, certainly on par with the Days Inn across the road from the casino. There are many other reviews of this place, so I will mention what stands out for me if you're staying here for a night at Rama. Obviously, the location is not as convenient as the Days Inn, but it's only a 10-minute drive, plus they have a shuttle bus/limo, so that's not really a problem. A big point in favour of Best Western is their food: their breakfast buffet is head-and-shoulders above Days Inn (which only offers cold stuff plus these pre-formed egg "patties" to put on toast). BW gives you scrambled eggs, bacon, and sausages, plus the usual breads, pastries, yogurts, and waffle-maker. Moreover, BW serves this in its own restaurant, where you can have dinner as well, and you get a discount on the meal if you're a guest. My only small disappointment is that, while many BW properties participate in Air Miles, this one doesn't. They do give you BW Reward points, of course, but you can't use Air Miles to book here, nor do you collect Air Miles for your stay. Too bad. However, BW is usually 10-20 bucks cheaper than Days Inn (which doesn't give you Air Miles either). All-in-all, I prefer to stay at this place vs. Days Inn after a casino visit, because I get more benefit from this Best Western than I lose in the convenience factor from Days Inn.

  • 5
    « Excellent hotel near walking trail »

    We stayed here with friends for one night. Excellent hotel. Close by is a lovely walking trail that goes along the waters edge. The complimentary breakfast was excellent - many choices, very clean and they serve Starbucks coffee. The restaurant was closed for a private function but room service was available.

    4
    « Nice »

    Will definitely stay here again. Portage Restaurant for dinner and service were good two out of the three times we went. Perhaps it was a bad day that time. Location is close enough to the Casino if you want to use the shuttle or taxi services.

    5
    « Such a nice place, comfortable, pleasurable, WONDERFUL »

    I really liked this hotel, the layout of the rooms, the hot tub and sauna was a great touch, the Italian restaurant was wonderful and all the people at the front desk and restaurant were fabulous. Simon the General Manager was even so kind to drive us to the casino as the shuttle had just left. He was just getting off duty and offered to take us...now that is premier customer service at its best. Our shuttle bus driver we got to meet on the way back and he was such fun...let us take pictures and drove us to the hotel safely and even on his way back from hotel to get back to casino he dropped us off in downtown Orillia for some food and drinks. He was just the greatest driver ever with a wonderful personality. Everyone was fabulous,,,even the front desk agent asked us if we had anything to offer him that would make our stay better...I couldn't think of a thing. The room was nice and clean, the beds with the wonderful pillows (and lots of them, I usually have to call down for more) I slept great and wished I had another day just to visit the waters that are all over Orillia and have a nice Italian dinner at the hotel restaurant as the food looked amazing. To top of the pro's of this hotel, they provided a hot breakfast...not just buns and bread or donuts but eggs, bacon, sausage, fruit, drinks, cereal, waffles....it was wonderful. Thanks again Simon for your hospitality and you have a wonderful group of employees working under you, that shows a lot about how you run your business. Hope to see you again as ill definitely stay there even though there are closer hotels to the casino---your place is 2nd to NONE. Until then, both Johnny and I say HI.

    3
    « Don't look at the pictures »

    The entire hotel is tired and needs to be updated, bed old, breakfast has lots but food low quality box eggs, not great sausage only apple and orange for fruit. I was expecting a 4 star experience but this is more like a 2.5.

    3
    « Alright... »

    It was alright overall. Hotel was clean and staff welcoming. The breakfast was hot and fresh. The rooms need some updating and refreshing. Didn't find the room to be as clean as it should have been and the beds were very uncomfortable. Personally I wouldn't stay there again.

    2
    « okay but not what I expected »

    So I like to sum up all my reviews so it is concise, here is my experience Stayed here when seeing a concert at Casino Rama. Booked this on Expedia. price was 67 dollars less then the Casino Booked at this hotel as it advertised free shuttle to the Casino and Free hot breakfast Check in: Splitting the room with my girlfriend not easy...Was told to pay debit they would take an additional $100.00 for a security deposit. ???? A credit card normally suffices? We asked about the shuttle and were told it started at 5:30 pm and stopped at midnight. So we told them no problem we would book a cab for the way there. Then we were told we could only book it if it was round trip and the cost was $10.00..again not what is advertised Had book 2 queens got one king..thank god we like each other. The temperature in the room was 59 degrees and there was an odd odour in the room. We had limited time as check in had taken 20 min and we had to be at the Casino for 4pm (dinner reservations) So we had to pay $25 each way for a cab. Beds are comfortable and the rooms are clean. Breakfast was good however the warmers need to be turned up a bit as food is pretty much cold once you get to a seat. In all I would stay at the casino in a heart beat over booking at this hotel. I just don't like to feel fooled by what is advertised. I could have saved the hassle and been at the hotel not worrying about getting there via taxi and only saving $17 bucks

    5
    « Really Good Experience »

    The Hotel was very easy to find. The staff were wonderful at check-in. The rooms were clean and spacious. We were only 10 mins from Casinorama which we found very convenient. The breakfast was very good in the morning. Overall I would recommend this hotel for business or pleasure.

    5
    « Very Clean..AND COMFY BEDS!!!!!! »

    Stayed at the Best Western because we went to a Concert at Rama. Check in was very fast, room was clean and the BEDS SO COMFY!!!! Breakfast was FREE and had lots of options. We chose to go to the front desk and check out ...again check out was very fast and easy. Spoke to all the staff we meet during our stay and they were all very friendly and helpful. Will defiantly come back nest time we come to RAMA!

    5
    « Getaway »

    Would definitely recommend this hotel, greatly enjoyed our stay. Was a good location for us for a trip to Penetanguishene and Midland area and not far from casino Rama. Lots of parking, easy to get in and out.

    4
    « Enjoyable stay, friendly staff! »

    We had a great stay here! We were greeted by Paul who immediately made us laugh and went above and beyond to make our stay great. He was so friendly, personable and kind and made our stay far more special. We left early on our last night before breakfast was served and when I let them know they put together a breakfast take away bag so we had something to eat on our early morning travels! The room and common areas were clean and the hospitality was wonderful!

  • 4
    « Stay was OK »

    This place was close to my event. It included a good breakfast and was on the highway back home. For this time of year the room seemed expensive. There were several places at half the cost but I paid for the convenient location for my needs. The room was a typical 2 bed hotel room including microwave, fridge, free Wi-Fi that you would normally expect. One of the two beds was soft in the middle (read "old and needed replacing") I slept in the other one so it did not matter. The TV remote worked sporadically. The room was clean and the staff were friendly and helpful I might consider the "off-highway" side as there was a fair amount of highway noise. All in all the stay was OK

    5
    « Great hotel! »

    Saw Gordon Lightfoot Great hotel, close to casino... we always stay at this hotel when we go to see concerts at casino Rama, is very clean and the service is very good at the staff is very friendly and we would definitely go back

    3
    « Close to CasinoRama and Good Beds, But Thats All »

    Expensive for what you get. Could smell stale cigarette smoke in halls and entrances, and Lysol to try and mask it. Needs a facelift. Paint and carpets. Furniture in room was tacky. Lights burnt out in bathroom. Couldn't get internet to work. No elevator. Stay somewhere else and pay less for this level of hotel.

    5
    « Comfy Cozy »

    Nice spot always our Go To will staying in Orillia. Perfect for Rama Casino and Concerts . Quality Staff Thank you to Laura and everyone at B W PLUS Couchiching. Breakfast nice touch and pool is refreshing. Comfortable and economical stay.

    4
    « Good hotel for a fair price »

    Stayed at the hotel for business reasons. Price versus quality this hotel is very good. Basic breakfast, but as it is complementary, that was no problem. Rooms are a bit old, but all comfort is present. Personnel was extremely friendly and helpfull.

    5
    « Look How Big This Room Is! »

    I was fortunate to get a room as there were only two left when I called to book it. The gentleman on the phone was pretty awesome, very pleasant, and a great sense of humour! When we met him at the hotel to sign in, he was every bit the same as he was on the phone. The front desk staff is great! The three of us walked into the room and was very pleasantly surprised by the size of the room. Very spacious! It was clean, and the only thing we found missing was the DO NOT DISTURB sign. The bed... super comfy! :) I would have no hesitation to stay again, but if I were planning on using the hot tub I would ask for a room closer as we were almost the furthest point away, which was quite a walk for my parents.

    4
    « The Best Place to Stay In Orillia »

    We always stay here when we visit family in Orillia. Paul Carlos, the front desk clerk, is personable, very helpful and treats us like family when we call to book a reservation and check in. The rooms are clean and the hot breakfast is an added bonus. The hotel is located next to the Gordon Lightfoot Trail. It is a beautiful, peaceful walk and showcases the bronze statue in his honor. We wouldn't stay anywhere else.

    5
    « Best Western »

    We stayed there last night and we loved it ! Comfy bed, clean room , friendly service but most of all great restaurant. Had the steak special and it was perfect ! Best stay we've had in a long time. Also went to Casino Rama and had lots of fun. Truly worth the visit.

    5
    « Perfect spot to stay when vising Casino Rama »

    The rooms are very comfortable and well appointed. The staff a friendly and attentive. And the breakfast is more than our normal muffins and toast, they also have waffles and other goodies. Myself and a few friends stay there whenever we go to Casino Rama to see a show. I would highly recommend this hotel.

    3
    « First Time Visit - Orilia »

    The hotel was in a quiet setting close to the water, walking paths, lakes etc.. It was an average hotel needs updating. But good service. Breakfast was okay not the best. Overall an average property. Our room was clean.

  • 5
    « quiet getaway »

    room was excellent.... large and excellent decor slept comfortably and was not disturbed by any noise refreshing getaway. There was even a shuttle to take you to the Casino and back...Breakfast in the morning was adequate and the staff were excellent

    5
    « Above and beyond »

    The staff here were focused on making our stay fun and easy. They explained all the benefits such as breakfast, shuttles to the casino, dinner spots etc. The room was well set out. We had an issue with the fireplace but that was ok. We found the location was central to our activities and still quit enough to enjoy the quite hours. I have stayed in hotels that are filled with kids running around and being kids. This hotel had an older group and the children we did see were behaving appropriately. Over all we had a great visit and a wonderful meal at their restaurant which was priced fairly and the food was fresh and yummy!

    4
    « Great Location »

    If planning to see a show or attend Casino Rama, this hotel is a good option. Away from the downtown area, minutes from Casino Rama, and surrounding area filled with walking paths, Lakes, great for your pet too.

    3
    « Aspired high, achieved medium »

    The hotel is on a narrows that separates Lake Simcoe from Lake Couchiching. It faces Highway 12, which is fairly busy since it's the only road that crosses the lakes for many kilometres. There's nothing particularly attractive about the setting -- the highway, a gas station -- although directly west you'd have access to Tudhope Park, a waterfront park. Probably the reason most people stay here is because it's halfway between downtown Orillia and Casino Rama. From the exterior it looks like what it is, a two-story motel of dated design with a parking lot and a large sign. When we checked in n the Thanksgiving weekend, the managers of the hotel seemed to be having some bad luck. So maybe we shouldn't judge them too severely, but from a guest's point of view, a good management is prepared for bad luck. The hotel was full, and it turns out that they don't have enough parking spaces, and we had to squeeze into an unmarked space. When we arrived, the hotel's computers were down, which meant that people at the desk weren't entirely sure which rooms were actually vacant, and a line began to build. The people at the desk, while nice enough, showed the strain. A related problem was that no wi-fi was available at all, and, as seems to be customary in this kind of situation, no discount was offered to people who had been attracted here partly by the promise of free wi-fi. (I see that elsewhere among the reviews for this hotel on Tripadvisor the management apologizes for faulty voicemail. Technology doesn't seem to be its strong suit.) Our room was a pretty standard sort of motel room; it was clean, though a bit worn, and the toilet ran the entire time we were there. There were no glasses in the room, just super-flimsy plastic cups and paper cups. There's a nice though somewhat overpriced restaurant on the premises, with about eight tables. The staff there, too, was a bit overwhelmed, and warned us when we came in that we could expect to wait half an hour for our dinner from the time that someone took our order. And it took about ten minutes for anyone to take our order. Again, the staff was friendly enough and I think pretty efficient, but there's a management problem if the restaurant has so much trouble handling eight tables. The price was $175 plus tax with a CAA discount, which seemed pretty steep for the middling quality and the annoyances.

    3
    « Tired look, good staff, free breakfast »

    We stayed at this hotel Saturday night. The hotel itself is quite a bit tired and old-fashioned looking, the room was clean and big, but stuffy and somehow musty. Everything would need updating and freshening up. This being said, the staff are trying hard, everyone was personable and friendly. Our request not to be on the ground floor was gladly accommodated, our thanks for that. The free breakfast is adequate. I had cereal with additional nuts and raisins (only whole or skim milk available, I wonder what happened to the 2%), there were scrambled eggs, bacon and sausage, waffle batter to make your own waffles, bagels, muffins and porridge. They could offer more fresh fruit, some cold cuts and cheese, but overall, having 'free' breakfast is appreciated. The female staff person was very helpful and hardworking, greeting guests, directing them to the not-so-easy-to-find coffee station and cleaning tables. I did not mind disposable plates and cutlery at breakfast (or plastic disposable cups in the bathroom) I prefer not to worry about how well these were sanitized after the previous guest and I guess it works for the hotel as well not having to clean them. We were attending a concert at Casino Rama and noticed a shuttle leaving the hotel. Keep in mind that the shuttle is actually a school bus. We drove, but if you do not mind taking a school bus to the casino, this could be a good option to get there. The location is very convenient to the casino, it took us about 10 minutes. Overall, the hotel is average. Staff are working hard, but the tired decor really brings it down.

    3
    « Mid range price, delivers a pretty good experience. »

    The rooms are huge and very well maintained if a little dated. The room has a great kitchenette, an office area and a huge bedroom area. This hotel is a little older and looks a little tired from the outside. Don't let that fool you, this was a really good place to stay. Front desk staff were great both at check in and check out. A wonderful breakfast is included with your stay. Free wifi which is very important when travelling for business. This hotel does have a restaurant on site. Also the location makes it really easy to get out in the morning without going through Orillia. For those going to the casino, it is literally 10 min down the road.

    3
    « leisure trip »

    This hotel needs updating. The beds are extremely uncomfortable and the furniture in the room look old. The carpet looks dirty. The breakfast however is very good. There is a good selection of breakfast items including waffles. The hotel is close to places to eat and the casino

    4
    « Good location »

    Clean spacious room, reception staff especially Paul very helpful. Disappointing breakfast, restaurant closed Sunday & Monday, but when did get to use it was excellent. Ideal location for visits to Rama casino and the lakes.

    4
    « Overnight after concert »

    We go fairly often to Casino Rama to see great concerts. We have stayed at this hotel on quite a few occasions. It is well appointed, the rooms are large with extremely comfortable bedding and spotless. Breakfast included is always nice. However, we'd like to suggest a few changes. It would be great to get rid of all that plastic, glasses in the room and even the cutlery at breakfast. But at least it was good to see recyclable boxes in the room. Check in was super slow, not sure why, but the charming Connie was very funny and helpful as was Paul. We were disappointed that the restaurant was closed on Sunday and Monday in the evening. We'd expected to have dinner there. Unfortunately once we arrived at Casino Rama there was not a single restaurant that wasn't jammed pack, hence no dinner. Thankfully we'd had a late lunch. But a staff member from the resto did call me to apologize. I suggested they put a recording on their phone so that when we called for reservations, which I did, I'd have known in advance that the resto and bar were closed. Other than that it was a pleasant stay and we'll go again. Colin the shuttle driver (to the concert) was very nice. We appreciated the shuttle instead of taxis.

    4
    « Great Place »

    Very friendly hotel. Clean and comfortable rooms. Beds were very nice.Very easy to get to and near to city centre. This was a great 2 day stay. We really enjoyed the hotel The hot tub was very nice. Not too hot as some of them can be. Lots of parking.

  • 3
    « Good sleep and friendly staff »

    Needed a place to stay when we went to a show at the nearby casino. Friendly staff. Rooms are clean and neat and the beds are comfortable. Good to have a microwave and mini fridge for snacks. I wish that there were real cups vs paper for the coffee maker. Bathroom is clean and it is a quiet location. Wallpaper and decals on the walls in the hall and room are somewhat dated--needs a little face lift. Very close to the casino and has a shuttle bus.

    4
    « Golf. Stay and play Hawk Ridge. »

    Have stayed here for nine years ,twice a year on golf stay and play packages. Best value for nights stay with excellent breakfast. Great location, approximately half way between golf course and casino Rama.

    4
    « Excellent Stay »

    Enjoyed staying at the hotel. The staff were extremely helpful and witty. Food in the restaurant was great, as was the breakfast. Must say that Orillia itself was not particularly nice, but we only stayed at the hotel on last leg of our journey.

    5
    « 46Great Room, friendly, helpful Staff. We totally enjoyed our stay »

    Very clean room, comfortable beds, great breakfast! Paul at the front desk was so helpful and polite a real asset to your hotel. We would stay there again and would recommend to others. The shuttle service to the Casino was great.

    5
    « Better than BEST ~ it was great :) »

    Booked this little hotel for one night to catch a show at Casino Rama. Front desk staff and check in were delightful - easy going and friendly. I booked the 'last' room they had the previous day over the phone so I was a little concerned as to what the 'last' room might be like?it was WONDERFUL. Exactly as pictured on line. Very comfortable bed, spotlessly clean bath, well equipped room with mini fridge, microwave, coffee maker - didn't use any of this for my one night, but for a stay of 2 or more days it would be very much appreciated. OH and a giant TV and wifi. I was very pleasantly surprised. Took the shuttle to the Casino and back and that really is a nice thing this hotel does. Breakfast the next morning was okay - coffee quite good, a quiet little outdoor courtyard to sit in the sun was nice too. The hotel is right on a trail system - bring your bike, go for a walk - beautiful park within a few minutes, water at the end of the street. A 5 minute walk around the corner you'll find Bridge Port Marina, nice to wander around there too. I really enjoyed my stay and would be happy to check in again.

    5
    « Awesome experience »

    We stayed at BW a total of 3 nights on this mini vacation. The total experience was awesome. The rooms were very clean, the hotel staff was fantastic and eager to please. We would recommend this BW to anyone!

    3
    « Needs Some Attention to Repairs and Cleanliness »

    We had two room, for 2 nights, mid-week. Pricing good thanks to a very, very polite and caring "bride-to-be" receptionist. As return guest the rooms really need updated with fresh wall paint The rooms had an odour that really smelt like second hand smoke. Weird for non-smoking rooms. Attention to corners a must in the bathrooms. Shower curtain rod kept falling down. Beds comfy with lots of pillows. The hallways were never tidy and needed vacuuming. The Hot Tub area was in need of attention to cleanliness. The rule of no one under 16 was a little over the top. Kids should be accompanied by an adult, would be reasonable, especially when the hotel had no pool. Numerous posted notes left in rooms directed at guest were above and beyond necessary. Too bad the Inn has had idiots for guest in the past. Breakfast good. Fresh eggs and real bacon. Waitress friendly and helpful. Dinner menu not geared to a family, nor the pricing. The patio needed sweeping, cobwebs removed, cigarette butts picked up and furniture repaired. The grounds all around the property had litter and lots of butts. Gross folks! Lots of room for improvement. Details are important.

    5
    « Imemery »

    Travelled to Orillia with my eighty something Mother Sept 2nd 2016 and we had a lovely stay in this hotel. Friendly staff and clean rooms. I made a reservation in the Hotel's Portage Italian Bistro for us and the special for the evening was a Rib Steak but it came with Garlic Mashed Potatoes. My Mother has digestion issues and Craig the Chef made her regular mashed to go with her steak. This small gesture meant so much to me...my Mother enjoyed her meal very much...Amanda our waitress was lovely and her service was excellent I will stay at this Hotel again and I highly recommend it.

    5
    « Fantastic hotel! »

    I am a Travel Agent so I have pretty high standards for hotels. I didn't have much expectation as I just needed a clean place to stay for 2 nights. This hotel was great. it is clean, well maintained, great staff that is so polite and friendly. I was truly impressed! And they have a full hot breakfast that included waffles, bacon, eggs, potatoes and oatmeal along with the usual bagels/toast, cereal and yogurt. It was well stocked and very clean. As well, the hotel, while out of the downtown core, is right next to a trail that is a great walking/biking path and can take you right downtown. And the hotel is next to Tudhope park which houses the Gordon Lightfoot statue and you can walk the trail right to the statue. Also less than 10 min drive to Casino Rama. Thanks for a great stay and I hope that anyone in the Orillia area stays here. I know I will be recommending it to my clients!

    4
    « Great place to stay if attending concert at Rama »

    Really clean and modern room. Small kitchenette (microwave, sink, bar fridge, etc). Great bed. Restaurant on site had very good food and atmosphere. Great service at restaurant. Excellent front desk staff made check in and out quick and painless. Shuttle service to Rama from hotel was available and totally worth the small fee. Will definitely be staying here again in the future.

  • 5
    « Relaxing anniversary spent in Orillia »

    We arrived at the hotel on a Friday afternoon as we had tickets to see CCR at Casino Rama. My husband had broken his ankle in Parry Sound on the way to Orillia. We spent 4 hours at Emerg. at the Parry Sound Hospital. By the time we arrived at the hotel, we were exhausted and stressed out. We inquired if we could stay a 2nd night. Paul at the front desk was amazing. He said we couldn't get the same room, but he would see what he could do. The next morning I discovered that he had ensured that we could stay in the same room, so I wouldn't have to pack up everything and move. I was beyond relieved and extremely impressed with Paul that he would go out of his way to accommodate us. He remembered my name throughout the stay. We were so impressed with the hotel, the cleanliness, the comfort of the bed, the beautiful suite and the proximity to everything including Casino Rama. On a whim (which we never do), we decided to stay a 3rd night! This was due entirely to Paul who gave us a good rate on the room; and his above & beyond service, friendliness and general accommodating demeanour. We would not hesitate to stay at this hotel again. Probably one of the best mini vacations we've ever had (despite the fact that my husband broke his ankle) so that is saying alot. We took advantage of the free breakfast there every morning and it was perfect. Plenty of bacon, eggs, and hashbrowns. They also provided muffins, cereal, bagels, bread for toast and waffles. The coffee was some of the best we've had. The staff at this hotel, especially Paul went out of their way to make us feel comfortable and I cannot express how much this meant to us. We will definitely stay here again. Great hotel, and wonderful staff. Ben at the front desk was also very nice and recommended a restaurant to us - Theo's, which was great. Amanda in the restaurant was super friendly to us when we had dinner at the restaurant there the first night. We had a suite with a King Bed, whirlpool tub, fireplace and kitchenette. This was perfect and made for an enjoyable, relaxing vacation. We both slept well at this hotel, which is very rare for us. Our mattress was perfect. The staff here are wonderful and we greatly appreciated them.

    5
    « I want that bed... »

    All staff we encountered were very polite , helpful and seemed to make sure our experience was the best. We did have some issues with connecting to the Internet from our room. Not sure if it was my tablet or connection. But not a deal breaker. The thing that sold me on this place, and my new current mission in life to find, was the bed and pillows. One of the most comfortable sleeps I've had in my life. And with some current health issues. It was like a million dollar sleep. The pillows were equally amazing. The breakfast was quite delicious and filling. Better then we expected. This will definitely be our go to hotel when we go to shows at Rama..

    4
    « Paul made our stay! »

    Paul at reception was amazing....! Was with some friends going to Rama for a concert that started at 9pm. and we were not sure if we were calling a cab to get there or what.. Paul let us know there was a shuttle and the times it came and went. We had just missed the shuttle and the next one was at 8:30 so decided to eat in the restaurant on site ( not the best, but alright). When it was getting close for the shuttle Paul came and found us in the restaurant to let us know he was holding it for us until we were ready! then he also gave a coupon to get a cab home incase we missed the last one. Which we did so it was awesome that we had a that coupon! Paul was full of great information and very helpful! Thanks Paul

    5
    « Never Disappointed! »

    What you see if exactly what you get in your standard room but those beds are to die for pillow top you never want to leave them. Service with a smile and friendly staff make this hotel award worthy every time!! Breakfast was huge and satisfying I could have taken a tray back to that wonderful bed and stayed another day. Thanks to all for making my stay so great I'll see you in September

    4
    « Great hotel, clean and staff are very helpful. »

    We have stayed at this hotel many times and just love it. The staff are very friendly. The hot tub is very nice. The only thing missing is a pool. Would love it if the restaurant had a better menu for dinner

    4
    « Shortcoming »

    Nice hotel with fine staff. However, attempted to contact manager (2 voice msgs + 1 left with receptionist) as I thought I had a billing problem. Never got a call back. Contacted BW HQ in the US who responded well.

    4
    « A Great Place to Stay. »

    The hotel is very close to all the places we went to. Very clean, quiet location. The staff are very friendly, professional and helpful. The breakfast had lots of selection and the food was hot. Very clean.

    4
    « Clean Reliable Great Location »

    We have chosen Best Western Couchiching as our preferred stay in Orillia. There are no surprises. The rooms are clean and spacious - if perhaps getting a little tired. The staff are competent friendly and knowledgeable about the area. It is close to the casino but more importantly for us is its proximity to the Gordon Lightfoot walking trail along the lake. It has a great location and we will return.

    4
    « Great Customer Service! »

    This hotel met all of our expectations. We stayed here for the Subaru Race series held at the Couchiching Park and this hotel has the bike trail right behind it all the way to the park, which is about 5 klms away. This was perfect, as we could ride there without being on the streets. The trails are awesome, felt completely safe, people were friendly especially at the hotel! The parks nearby were great for kids, lots of things to do. breakfast was plentiful!!! Bacon, eggs, hashbrowns, muffins, waffles, juices, cartons of soy milk, fruit........so much!!!!!!!!!!!!!!!! The hot tub looked good and the sauna but we didn't use it. Very helpful staff, would definitely stay again. Clean rooms, a little dated furniture but comfortable rooms, beds. The large fridge and microwave are perfect! Hotel was pretty quiet for a hotel. Overall extremely pleased!

    4
    « Great location for Subaru Tri »

    Stayed at this location before when I had a race to attend with my sister in Wasaga Beach. This year she had a race in Orillia. The park was just a 10minute drive or less and easy to get to. Easy to get to the Casino Rama also The breakfast would be better if it started earlier on the weekend, but since we only participated in part of the race, we able to make it back by 10:30 to grab some breakfast before it closed. Staff were friendly - the carpets and chairs in the room need a little TLC - bed was comfy if you like soft mattresses.

  • 5
    « just a getawa while on holidays »

    great hotel hotel have stayed at this location several times in the past couple of years love it enjoy the hot tub. Close to downtown and the beach. will be back again they even have a shuttle bus to the casino all staff are great the lady at the front desk helped me get internet on my phone while she was working

    4
    « Clean, comfortable, great location »

    My husband and I stayed here for two nights. We stayed in a fireplace/whirlpool room with a kitchenette. The room was quite spacious, clean and comfortable. Location was right next to the beach and a nice trail right behind the hotel. Easy to get to from highway and close to the casino. Free breakfast wasn't bad. Offerings of egg, sausage, bacon, potatoes, waffles, cereal, toast, yoghurt, coffee, tea, juice and milk. Gym was underwhelming, but thankfully, I was the only one in there and it did the job. Typical size for this type of inn. Great value if you're looking for a short stay.

    5
    « Clean and Comfort of Room »

    The room was spacious and clean. The bed was very comfortable. Both TV and internet were in excellent working order. It's a nice place to be at after a hot and humid day of golf. Breakfast quality was great and coffee was excellent. The staff kept the restaurant very clean and orderly.

    5
    « stayed one night to visit friend for birthday get together »

    staff great, room great, great location, hot tub great food was wonderful no complaints about this hotel at all have been to this location before and will return again for sure in the near future check in was super quick

    4
    « Two day stay »

    This is a great place to stay. Very clean and friendly staff. There are two beaches close by, one is located five minutes walking distance from the hotel and the other is about seven minutes via car. Breakfast is included with your stay and it provides a variety of breakfast items, cold and hot. I would recommend this hotel to others.

    5
    « Hotel is a redone old hotel., Looks good »

    WE checked into this best western hotel. Front staff was very helpful in suggesting a restaurant downtown. Room was good. The breakfast supplied was called a full breakfast. But, it was the usual hotel , eggs, bacon, sausages, toast etc etc. Price was good for casino hotel which was about 10 minutes down the road.

    3
    « Probably the best Orillia has to offer »

    Decent rooms if somewhat dated. Good hot breakfast in a area with lots of tables. Friendly staff but it took a while to check in as the desk staff was socializing with the group that checked in just ahead of us. We just wanted a quick check in and to get to the room as soon as possible. . Very expensive on certain dates. Book ahead.

    4
    « Last room left »

    Did book on onine for the BW Marino's as it had a pool. Imagine my surprise when I was told the reservation was for the next day. Hahaha. Anyhow, the clerk on duty called over to BW Couch and snagged us the last room. More than I wanted to pay but King bed with sofa area. There were others at more money. Breakfast made up for it as it was varied. Lots of choices that include: bacon, sausages, scrambled eggs, home fries, waffles, cereal, oatmeal, bagels, toast, three juices and the list goes on. We used the Seven person hot tub and sauna. Nice. Exercise room was not used us but had alot of equipment. Clean place. Stay here again. Yes.

    5
    « Great Hotel »

    Its a very clean and nice hotel. it has a restaurant on premise and offers a free continental breakfast. Its very close to the Casino Rama or any eatery places. Its very clean place and the staff are very friendly and polite. I would definitely go back there again.

    5
    « What else can you ask for? »

    Super clean, friendly staff, comfy rooms,continental breakfast was beyond expectations, price is good (compared to others in area) close to Casino ($20 cab fare away)... what else can you ask for? It was a perfect over-nighter with the family!...

  • 5
    « A little more expensive than we usually pay but worth it. »

    Breakfast was good with a great amount of choices. Hot and cold and everything was fresh. Rooms were clean. If I had any complaints about the room it would be that the air conditioning unit is very, very noisy to the point where it kept waking me up.

    4
    « Going to a concert at Rama Casino »

    It's a very nice hotel and close to the Casino but seeing how most of their business comes from the Casino I would think the shuttle would be included in the price of the room. The beds are comfy, rooms are very clean and the staff very nice.

    4
    « Good hotel for vacation travel »

    This hotel was very clean and the staff were friendly and helpful. There is a restaurant on site, but the hours are limited. If you are an early riser you may not be able to take advantage of the complimentary breakfast.

    4
    « Convenient location »

    Nice clean hotel with very friendly staff. Free wifi and free breakfast are a bonus. Clean room with a very comfortable bed. Centrally located between downtown Orillia and Casino Rama. The only complaint we have is the fact the shuttle from the casino picks up until midnight only. Would definitely stay here again!

    4
    « Great place to stay »

    Always friendly and helpful. Have been staying here twice a year for the past ten years. Best value for your money. Excellent hot breakfast. Close to lakes. There is also a Restaurant on site with a bar. You are close to Casino Rama and a shuttle available on night of shows.

    5
    « One of the Best »

    We travel a lot while our daughter competes in horse shows and have stayed in different hotels and motels and found that the friendly staff here, the comfortable beds and plenty of hot and cold food were perfect after a long day around the horses. Your inn is one of the best we have stayed in and we will be back my husband and I to celebrate our 34th wedding anniversary. Thank you for a enjoyable stay.

    5
    « Surprise stay »

    Stopped to check it out. Reception was a nice surprise so decision was made. Great stay. Clean quiet rooms. Recommend in house restaraunt my husband is very picky about his steak but he loved it. The chef was Greg and he made us amazing meals. All staff was helpful . Carters

    4
    « Perfect Hotel »

    Great hotel, very simple and nice location, to the point! We went for a short stay in the long weekend, and it was the perfect choice with a very good price.. very helpful staff, no issue at all.. The breakfast was OK, not perfect but was good. Location is near to a lot of restaurants and to the beach side.. I strongly recommend it and would go again for sure.

    5
    « Affordable option »

    Affordable option if you have an event to attend at Casino Rama and don't want to pay around $400 a night at the Casino Hotel. Rooms are clean and staff is friendly. Shuttle to the casino runs every hour from 5:30 to midnight and only cost $7 per person round trip. Free hot buffet breakfast is included at their restaurant. We had dinner at the restaurant as well and the staff was very friendly.

    4
    « Pet friendly, nice and clean. »

    Close to beachfront park and Casino Rama. Great breakfast: Scrambled eggs cooked through properly, Bacon crisp and not greasy, Sausages well browned. Juice, toast, muffins, yogurt, fresh fruit, good coffee etc. Very comfortable bed.

  • 4
    « Great place »

    A very clean and comfortable place to stay. The location is good as you are only minutes from downtown Orillia and minutes from Casino Rama. The staff is friendly and the breakfast is better than most that offer the breakfast with stays. I would definitely recommend this hotel.

    4
    « Holiday »

    I found the customer service friendly and very helpful. My room was very clean and beds were comfortable. The breakfast was good. Good variety of items from food to beverages. I will be definitely staying there again.

    4
    « Great place to stay. »

    We had a fantastic experience right from the start. We were in town for my wife's birthday and were given a complimentary room upgrade as a birthday gift. Thank you! The hotel is clean, comfortable and had everything we could possibly need. We even spent a little time in the spa area which was a nice end to our evening. Staff were extremely friendly and complimentary breakfast in the morning was perfect. Definitely return to this hotel for our next visit to the area.

    3
    « ok, just ok! »

    The hotel is clean, the front desk staff, I think all of them are nice... There is no pool, and the breakfast is not really worth it! :( Also, the shuttle to the casino is $7 per person, which is high, considering most hotels near other casinos offer free shuttles.

    5
    « hotel in orillia best western »

    i would totally recommend this hotel. very clean and quiet . breakfast was great beds were very comfy. staff very friendly We ordered room service and it was reasonably priced .and quick service. would defiantly stay here again

    5
    « Good value, great staff »

    This is the only place I stay at when in Orillia, several times each year. I have stayed at 3 other motels/hotels in the area and find this one to be very superior. The staff are very friendly and helpful, the rooms are large, nicely furnished and decorated, great TV and the beds are fantastic. All for a reasonable price. I will be back there again next week :-)

    5
    « Super »

    A most enjoyable stay. No concerns or problems of any kind. Great Staff. Very handy to Casino Rama. Very accessible - on Highway #12. Breakfast was very ample. A room upgrade was offered -very much appreciated.

    4
    « Close to Rama, Very friendly, Clean »

    Stayed a Saturday night during a visit to Casino Rama. Very friendly front desk. Nice lobby and common areas. Room was plain but clean throughout. Bed and especially pillows were very comfortable. Large TV. Parking is close to capacity on weekends but there is enough room towards the back (no issue). The breakfast room was nice and the assortment good. Only suggestion is to provide heating lamps or warmers as the hot food went from hot to cool very quickly which wasn't very appetizing. The staff were running they're feet off to make it a good experience. A little pricey for the room we got. Book early to get best rates.

    5
    « A good night. »

    This hotel is a must. It is clean, quiet and close to all areas of interest. The staff is very dedicated to details and made our stay very pleasurable. Be sure to visit the restaurant. You won't be disappointed.

    4
    « nice and relaxing »

    we went for aTerry Clarke concert at Rama, hotel was a little pricey , but oin that area they all are, had a great time down at the bar with the girls took the shuttle with Chris an amazing guy took us to Ramahen drove us around after great time going back in July

  • 3
    « My Stay At the Best Western in Orillia »

    The hotel is nice. There was no need to send us to the back to park when the key did not work in the back door. The breakfast was excellent. The remote did not work for the TV. Received the wrong bill under the door.

    2
    « Poor service »

    Hot tub and fitness very clean and nice. Room was outdated. When they say hot breakfast buffet food wasnt ready and it wasnt even busy 930am. Asked waitress for more plates was really rude. and could hear them swearing and goofing off in the kitchen.

    5
    « hard to find a complaint »

    we booked this bw several weeks ago as a standard room upon checking in we were upgraded to a better room we had a bar with stools, fireplace, with two comfortable arm chairs to watch the big screen tv. it is hard to find any improvements with this bw but I have to nit pick with 3 improvements 1) there was no shower cap in the bathroom 2) there was only one waste basket it was in the bathroom so we moved it into the main room 3) in the breakfast room we had a hard time finding a tray they were hidden under a cabinet like I said it is hard to nit pick about a fabulous hotel. the service was excellent

    5
    « Business »

    Travelling from Bancroft to Orillia, stop by this hotel, good corp. rate for a comfortable room. Staffs are friendly. Breakfast is excellent. Everything is a super. Hotel offer hot breakfast with lots of choice. Also they have a GYM and a large Spa pool. I stay on the 4 th floor, offer a great view.

    4
    « Just what we needed »

    Great beds and a very good breakfast included. The disco shuttle to Casinorama is reliable, clean, and has a super friendly driver. This is a great option for friends or families going to see a show at Rama.

    4
    « Great room »

    My husband and I were very pleasantly surprised by the amenities and quality of the room. Very nice. The breakfast was also very good...though I asked and was told they were " out of napkins "....no one could run to Walmart?? Great hotel. Will be back. They do need a shakeup of their attached restaurant though. Terrible dinner.

    4
    « comfortable »

    it was surprisingly comfy and the staff were very nice. I enjoyed the sauna and whirlpool - it was very quiet as no one else was using the facilities. Since I have to put a minimum of 200 characters for this post and am going to continue jabbering for a bit...

    5
    « A great nights sleep »

    The beds are very comfortable and the pillows were plenty. Unfortunately other guests were quite loud but this did not last all night and not the fault of the establishment. (maybe a quiet zone is in order?) Easy check in and out. Shuttle to casino was crowded and the driver changed the times.. again not the fault of the hotel Overall a very pleasant stay and I would go back.

    3
    « Nice clean property but don't pay extra for fireplace room »

    Just stayed here one night with a friend before going to a concert. The property is in a good location, clean and quiet. Front desk staff was amicable. Paid extra for a fireplace room but I wouldn't recommend it. The room was a double queen so was long and the fireplace was at the very end of one wall right next to the window and partially hidden behind a chair that you will need to move if you want to see it at all. The fireplace was not visible from the beds. The linens are very nice but, unfortunately, the mattresses and pillows are not comfortable at all. The lighting in the bathroom isn't very good either. The in-room wifi is good and the microwave and fridge came in handy. There is also a long desk if you need it. The restaurant next door offers 5% off for guests which doesn't seem like much and we chose not to use it. Overall, it's a nice place but too pricey for what you get.

    3
    « Nice clean hotel. Room with fireplace not worth paying extra »

    This is a nice clean hotel. Front desk staff okay. Large room, nice linens on bed but mattress and pillows very uncomfortable. There was poor lighting in the bathroom too. I don't recommend you pay extra for a room with a fireplace as the room is long and the fireplace is at the end of one wall next to the window and partially hidden behind a chair that you will need to move. It's not visible from the beds so you can't get much enjoyment from it. The wifi worked well and it was nice having a hookup for your music on the clock rakio. the fridge and microwave were a bonus and there is a long desk as well.

  • 5
    « Great stay, especially loved the on site restaurant »

    Had a great stay, in the area to see a concert at Rama. Italian restaurant on site was excellent, as was our waitress, Amanda. I had the lasagna, my husband had the veal parm and our friends had the salmon special and all were exceptional.

    4
    « Best West Plus Colciching Point Orillia »

    The location is good in Orillia, next to the lake and city center. It is also close to Casino Rama and other services. The room and facilities are very clean. It will be great if the hotel offer coffee at the reception or closeby.

    3
    « Night away »

    I would rate this hotel as an honest 3. It was clean, hotel staff friendly and accommodating. I found the heating in the room to be very noisy. The bed was soft and pillows hard ( opposite of my personal preference ). I would return for a one nighter trip to the casino.

    2
    « Buyer beware »

    If you're booking this as an option for Casino Rama beware that it is not as convenient as you are led to believe. There is a shuttle that only runs once each hour. Seats as pre-booked and first come first serve at checkin. If you're trying to get to an event it's not good. We arrived 3 hours ahead of the event and the only shuttle available would get us there an hour after the show starts. Not good BW, you might want to advise people of this before they book.

    5
    « Excellent Stay »

    Was in Orillia and had been in the hospital with my daughter and son-in-law for 2 days, was exhausted and when I called to check on any available rooms, was treated courteously and I asked if the rooms had bath tubs (as so many rooms now just have showers). When I arrived to check-in Simon who was at the front desk had bath salts and extra soaps ready for me. I felt that he really listened and cared about his patrons and he made me feel like I mattered!

    4
    « Great Hotel. »

    I love to stay at this hotel and have done so many times. The beds are very comfortable, clean and the staff are friendly and helpful. They have a shuttle to the Casino, a restaurant, pool and a hot tub. This is my hotel of choice in Orillia.

    5
    « good night »

    We were very impressed with the hotel and especially Paul at the front desk, he was very professional and my wife thought he was cute. Breakfast was very good and the place was very clean. We also enjoyed the limo service to the casino.

    5
    « Our trip to Orillia »

    We were going to a show at Casino Rama. With it being a 9:00 p.m. start , we thought it might be wise to stay overnight. After looking up hotels in the area we decided to stay here. Upon our arrival we were greeted warmly at the front desk, and quickly checked in. They made reservations at the Portage restaurant for us and booked a shuttle to the Casino. The $7.00 per person charge for the return trip was quite reasonable, and allowed us to relax and not spend a lot of time looking for a parking spot. We had a very enjoyable dinner, and then went to the show. In the morning the complimentary breakfast was just what we needed to hit the road. The friendly and efficient staff was something this facility can be very proud of. When we attend another show at Rama we will definitely stay here again.

    4
    « weekend away »

    rooms clean, service friendly, breakfast enjoyable, nice to have hot breakfast instead of buns, only thing we noticed was parking lot needs to be redone, few pot holes, but in all the experience was good, we stay at this hotel whenever we are in Orillia

    5
    « ALWAYS a great stay - 5 star service! »

    We have returned multiple times to this hotel and we have never been disappointed! The staff is always above and beyond in accommodating any requirements and provide 5 star service, by far the best accommodations in the area. The rooms are an excellent value and the hotel provides many options based on our group size and length of stay. The hotel restaurant was cozy with a great atmosphere.. a great place to relax for a few drinks followed by a delicious dinner, it definitely exceeded our expectations. They also offer a complimentary full buffet breakfast in the morning with many options, unlike most hotels which usually only provide a continental breakfast. The location is also a great perk of this hotel, located close to parks and walking paths along the lake with great views and not far from the town. I would HIGHLY recommend this hotel to anyone travelling to the area whether it is for business or just to relax, it is definitely our number one choice.

  • 2
    « Too Bad for Us, Maybe Best Western can cange our minds ! »

    Hi there, booked a room , Valentines day , started off ok, Olivia was the girl I spoke to at the front desk, after I had a confirmation from expedia,asked her if they could do something special for me , as it was this holiday (Valentines and a 15 year anniversary), she said she would talk to the manager as they nothing to offer, he called me and said they could arrange for putting a couple of balloons in the room for when we arrive and strawberries and sweets for when we arrive he had a few balloons laying around from previous parties, when we arrived was told we paid to much for the room as we booked through expedia , anyway so moving forward, checked in , went to room , their was a ballon in the room that said celebrate and nothing else.....an hour later there was a knock a the door , and a woman handed us a plate with (two) 2 strawberries and one small pastry. Ok so moving forward , we arrived at 4pm ish and the advised us to make a reservation for the restaurant for dinner and that they only opened at 5pm, so we made a reservation for 6:30, we went , at that time, and we sat down and was given a menu that was set with only three options, fish , beef, chicken, ( I had downloaded the normal menu from here and we had picked out what we wanted , but they said that they were not serving anything from the normal menu), so we both can not eat fish, so we ordered the steak, the server said they RAN out , now this place is not big and they just opened at 5 ! , ok so we had nothing else to choose from , so we LEFT starving and had a couple of drinks so we could not drive, had to take a taxi to town for food and back costing us another 45$, and then 81$ plus tip so 90$ for dinner.....was really disappointed !!!! Then I received a paper under the door for 25 $ for a pastry and 2 strawberries , I insisted they remove the charge...The whole plan ......Disappointing !!! So moving forward ....you tell me what you can do for me for us to stay again ?

    5
    « 2 day Weekend Getaway and show at Casino Rama »

    In house restaurant, first class, great chef on duty at suppertime. Menu good variety, specials each night, well priced. Breakfast ( included in room charge) buffet style, not the greatest breakfast, rate 4 out of 10 Room very clean, was on the second floor hotel has elevator. Hallways kept clean and tidy. Bus service from hotel to Casino $7.00 return. Well equipped workout room, large hot tub and sauna. All staff great and helpful.

    5
    « Staff treats you like family »

    The staff here treat you like family. The gentleman at the front desk never failed to make us laugh or at least smile. I don't know who the chef was the night we ate in the restaurant, but they sure brought out all the flavours in the food. Never thought I'd say this but, I had melt in your mouth calamari! The hotel itself was very nicely decorated. Nice light rooms and no scary patterned carpet. I didn't use the fitness equipment but there were a nice selection of machines to choose from. The hot tub was the perfect thing to come back to after a long cold day. Can't wait to come back again!

    4
    « night in a Blizzard »

    Stayed here to avoid getting stranded in a blizzard. King size room was adequate, quiet and roomy. Shower head was fantastic. Staff were professional and freindly. Hotel is located close to restaurants. Would recommend it.

    4
    « very relaxing »

    we had a very relaxing trip and and very good supper and a good breakfast and the servers were very friendly and very helpful.The shuttle was quite a surprise . The only thing that needs changed is some of the furnture is looking a little tired and well used

    5
    « Always a super place to stay »

    We have stayed at this hotel on several occasions. The staff are always friendly and helpful. The rooms are large and very comfortable. A satisfying breakfast is included. Will definitely stay here again.

    5
    « Welcoming. »

    ...like home away from home ...but , better : no worries ! Friendly , total service in a spotless , well located and quiet area. Easy check in ; faultless check out. Restaurant is superb in taste , and quality.

    5
    « Great Hotel »

    For anyone visiting the Orillia area whether for business or pleasure, this is a great hotel. The rooms are spacious and well appointed and the hotel has all the amenities you could want. Close to downtown, shopping, casino and lake. Would recommend to anyone looking for a nice place to stay in the area. Staff were friendly and helpful and the breakfast was good with great selections.

    5
    « One night stay at Best Western while visiting friends in the area »

    Great location, quiet, very clean and comfortable room. We did not use the breakfast room but did walk in to check it out and found it to be well laid out with multiple choices for breakfast. We requested and received a room on the main floor and were able to park our car outside of our room .

    4
    « Average Stay »

    Hotel is showing it's age, somewhat. Not a quiet hotel, doors are not very sound proof, hear lots of hallway noises and voices, etc. This place does not have good parking. Small Restaurant next door does not allow parking in their lots for hotel guests, so most of the parking is on the back side of the hotel, only a few handicap spots at the front of the hotel. Rooms are clean, just a little dark, need a bright updating.

  • 5
    « Pre-Anniversary Road Trip »

    Another great stay at Best West Plus Couchiching Inn in Orillia. We love staying here - the value, accommodations and breakfast are fantastic. We even tried the hot tub this time - it was clean, hot and finished off a great day on the road. The room was very clean and offered the best of everything - king bed and a sofa with excellent TV channels selection. Thank you again for making our stay in Orillia enjoyable - we usually stay here.

    3
    « Wouldn't stay here again »

    Stayed here for a hockey tournament and it certainly wasn't worth what we paid. First the bed was comfortable. Room had cobwebs and our heat didn't work. Desk looked at heat but couldn't fix it. Told me later maitenance couldn't fix it either. Offer me a space heater and I just walked away. No thanks... A space heater really... That really upset me. Funny how one room in our block of Roos didn't even have a wall thermostat... Rooms are outdated. Need a make over. Breakfast was provided. It wasn't bad but kept running out of food as it was very busy. Starbucks coffee was a nice touch. Nice area But really not a good value.

    4
    « Not bad for the price »

    Nice hot tub and gym area. Breakfast buffet so so. Decent room for the price. Close to casino Rama. Hallway smelled of cigarette smoke really bad and is the only thing that might prevent me from future bookings. Desk attendant at check in was hilarious!!!

    5
    « A great place to stay! »

    I've stayed at this hotel a few times. The staff are always friendly and welcoming. The lobby and rooms are bright and clean. There is a pool, although I have never used it. The restaurant provides a great selection for a breakfast buffet and their dinners are excellent. The hotel has easy access to trails for running or snowmobiling. You are also close to the casino. There are several restaurants within walking distance.

    4
    « Better than expected »

    Nice rooms, close to casino. $20 - $25 cab ride. They also have a shuttle but it fills up quick at least on concert nights. The rooms are nicer than expected with a electric fireplace and nice furniture. No pool which sucks if you have kids. You can walk to the lake that has nice paths to stroll on. Not much else around there. We also ate at the restaurant which was pretty good too.

    3
    « Good Value »

    The general quality of my stay was slightly above standards expected for Best Western. Good value for the money. I selected this hotel for price and location. Only complaint would be that for a Business traveler the breakfast open at 7:00 is too late. Should be 6 or 6:30.

    4
    « Very Comfortable and Great Staff! »

    First time ever at this hotel and we were not disappointed. From my initial inquires on the shuttle via email to the actual face to face contact at the front desk all were excellent. Hotel lobby spotless, parking no issues. Received my shuttle passes as well as key cards upon arrival and all questions answered. Room spotless and large. Starbucks coffee with many choices and maker. 40 inch (Guessing) updated flat screen and beds were incredibly comfortable. I cannot stress enough how comfortable bed and pillows were. Nice size fridge and microwave in room as well. Bathroom was very clean. I did notice that the tv would freeze up every 30 minutes or so and display a "No Signal". I had to turn on and off tv a few times and this wasn't very convenient while watching game 2 of ALCS baseball playoffs so this should be looked into for room 232 but that was the only negative issue I had. Everything else was perfect. There is also a guest lounge on the second floor with large tv and table (Not sure if on other floors) Shuttle reserved for 730 pm and when we came downstairs at 7:25 it was there. We were told that last shuttle is at midnight from Rama and when we came out at 11:55 it was there waiting yet again. Driver was excellent and was tipped both times. We left early in morning so can't comment on the breakfast or the onsite eatery but I do now the onsite eatery was packed so you should book reservations for sure. I will 100% percent come back to this hotel when visiting the casino in the future. WiFi perfect as well. Just fix the tv issue please....Thanks!!

    4
    « Comfortable and clean »

    Stayed here for one night as we were attending the Tears for Fears concert at Casino Rama. Price was half of Rama and located approximately 5 minutes away from the venue. The room was large and clean. Plenty of towels with soap, shampoo and conditioner dispenser located in the shower area. Coffee and tea available in the room. No safe, in case you want to stash your valuables. Bed was large, comfortable with clean, soft linens which made for a great sleep. The location was quiet. Jacuzzi was great. Hot breakfast is included with stay and served in restaurant which is located on the premises. Staff were efficient and friendly. Would recommend this hotel.

    4
    « Now this is what a free continental breakfast should be. »

    Very nice place. My only complaint was the heat. . . there wasn't any. Just didn't work at all. Ice was forming in the bathtub or at least I thought it would, but other than that of first class place and I'm sure they would have moved me had I complained loud enough. They have a decent workout area, sauna and hot tub, thats really is warm. Rooms are nicely done and decent size. They are a bit out of town making them closer to the Rama casino. They have a restaurant which also serves as the breakfast area. The breakfast is amongst the best free breakfasts I've had in any hotel. Lot of choices hot and cold, it's free, there's plenty of seating, and the people were great. I hear it's really busy on the weekends but it was very quiet when I was there. It's a little pricier but I would say it's one of the top 2 or 3 hotels in Orillia in terms of overall quality, etc. I've been in all of them. There's not much around there in walking distance that I saw, but it's a nice setting and it's only a few minutes to downtown. I'd stay again if I got a super price but there are cheaper choices if you don't need something quite as nice.

    3
    « Go with realtively low expectations and you'll be fine »

    Stayed here for Tears for Fears concert based solely on price and location. Not cheap but half the cost of Casino Rama. It is what you would expect of an old roadside Best Western. They've put some lipstick on this pig in recent years but it's old and tired bones really show... especially at $200+ per night. Book shuttle in advance as it was full and had to wait 30 mins each way for a taxi to casino ($25 with tip). My advice, catch your favourite act at Casino Niagara.

  • 3
    « Adequate alternative to Rama »

    The BW was an adequate and less expensive alternative to staying at Rama. We stayed one night to catch Tears for Fears at Rama. Room was clean - walls are thin could hear a lot of noise next door. Book early if you plan to take the shuttle to Rama. It was full for the time slot we wanted and had to make alternative transportation arrangements. Hotel restaurant was decent. Hot breakfast included with stay.

    3
    « Not too bad overall but.... »

    I stayed for business travel in a double queen room with fireplace. It was a bit more spacious than other Best Western rooms I've had. The staff were friendly and the location was good. My main concern was the cleanliness and the spiders, in particular. My room had a "cocooned" spider and I found many more in the room. I'm not hugely squeamish but I was very turned off by it. Even the rear exit's swipe card box was covered in cobwebs which were unavoidable. I did enjoy the complimentary breakfast which included eggs, bacon, oatmeal, etc. I would stay here again but perhaps would give it a thorough inspection before unpacking.

 

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·Aus Richtung Barrie-Toronto: Nehmen Sie auf dem Highway 400 N die Abfahrt zum Highway 11, und fahren Sie zum Highway 12 South. Fahren Sie rund 7 km auf dem Highway 12 South bis zur Couchiching Point Road. Das Best Western Plus Orillia Hotel liegt an der Ecke von Highway 12 South (früher bekannt als Atherley Road) und der Couchiching Point Road. ·Aus Richtung Peterborough/Lindsay: Fahren Sie auf dem Highway 7 West zum Highway 12 North. Fahren Sie 45 km auf dem Highway 12 South bis Atherley an der Couchiching Point Road. Biegen Sie rechts ab zum Best Western Plus Orillia Hotel. ·Aus Richtung Huntsville: Fahren Sie auf dem Highway 11 South bis zur Abfahrt des Highway 12 South in Orillia. Fahre...

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