Best Western Plus Hotel University Inn,  Olean

4.5/5  - based on 444 guest reviews.
3051 W State Street, 14760-1832, Olean, United States - See map
+1 716 372 1300 +1 716 372 0212

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> Room 1

1 adult

 

Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 445 traveler reviews
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The Best Western Plus University Inn offers an indoor pool and easy access to shopping, St. Bonaventure University and Dresser Rand. Conveniently located near many of the area's businesses and organizations, you can make the most of your business trip while staying at the Best Western Plus University Inn. Enjoy just a short commute to Verizon Wireless, Dresser Rand, Olean General Hospital, Alcas Corporation, Cutco Cutlery Corporation, Vector Marketing Corporation and Olean Armory. You can also do business or just unwind on the golf course - four courses are within five miles of the Best Western Plus University Inn. If you are visiting the area's faculty and students, St. Bonaventure University is within a few blocks of this Olean hotel. Many guests also delight in skiing in Ellicottville or seeing if lady luck's on their side at Seneca Allegany Casino. If you're looking for a thrill, Darien Lake is a little over an hour away. Rock City Park, Bradners Stadium, Allegany River Trail, Olean Recreation Center and Allegany State Park are also nearby. We're also within walking distance of shopping and dining. Play or unwind in the indoor pool at the Best Western Plus University Inn. Many guests also delight in the many other abundant amenities, including an exercise facility, dry cleaning and free parking. You will feel right at home in the comfortable and spacious rooms. Enjoy wonderful amenities, such as cable satellite television with ESPN®, high-speed Internet access, a refrigerator, a microwave, a coffeemaker and a complimentary newspaper, while staying at this Olean, NY hotel. Sink into the inviting beds at this St. Bonaventure University hotel and wake up feeling refreshed to a delicious complimentary breakfast each morning. We also have extended stay kitchenettes, in-room DVD players, room service from Applebee's and bus and truck parking. For an affordable and memorable visit to Olean, NY, reserve a stay at Best Western Plus University Inn today. Enjoy your stay.

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Room 1

Guest reviews


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based on 445 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
295
Verygood
 
107
Medium
 
30
Poor
 
9
Horrible
 
4
Business Business 73
Couples Couples 80
Family Family 215
Friends getaway Friends getaway 31
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus University Inn,Olean
  • 5
    « A restful night »

    Great place for a great price, and the staff were friendly. A housekeeper even greeted me and wished me a great night. The hotel was extremely clean as was my room. I have stayed at other hotels and noise from the road has disturbed my sleep in the past, but at this hotel I did not hear any road noise, and I slept very well.

    5
    « always very happy with the stay here »

    We always stay at this hotel while either visiting my daughter at school. Also while dropping her off and picking her up. rooms are clean. pleasant staff. And there is a pool which is a bonus for my son.

    5
    « The Customer service was amazing! »

    I have to commend Rodney from the front desk! He was amazing. I had a foot injury and he helped me find a room on the first floor in a sold out hotel - above and beyond. He even brought me ice so I wouldn't have to walk extra. Apparently the people that had the room before me had smoked in the bathroom (which is against hotel policy) and I am highly allergic; he brought an air purifier in to clean it out. I cannot say enough about the amazing customer service. I would highly recommend this hotel, just for that reason.

    5
    « First time visit, and won't be the last. »

    We were in town for just one night for a family function. We've stayed other places in the area, and thought we'd give the Best Western a try. No disappointment here! The staff was professional, yet friendly, the room was clean and spacious, and the breakfast was more than adequate. (Let's be real - the complimentary breakfasts offered at most hotels these days are pretty homogeneous. The eggs at this hotel were much tastier than most.) We were checked in and checked out by the same employee (there's some dedication). She was a highlight of our stay - funny and welcoming and professional all at once. Room rates are very reasonable. We will definitely stay here again.

    5
    « Good place to stay to Ski Holiday Valley. »

    Newer BW hotel, great staff, good breakfast and near restaurants and stores in Olean. Easy commute to ski or play in Allegheny State Park. Note: Rt.417 is 20-25 min. GPS rt can be difficult.in snow as it goes off the main roads. Excellent place for a chain hotel.

    5
    « Best Western in Olean, NY »

    This was my first time staying at this particular Best Western. I would definitely stay there again. They even cleaned the snow off of my car the next day. The staff was really helpful and the hotel was so clean.

    5
    « Fave place when passing through »

    I really like this hotel. It is comfortable, clean and near anything a person could possibly need. There is a SuperWalmart and various shopping options such as Old Navy across the street. The theater is nearby. It has a small but clean pool and fitness center. They even check out DVDs and give free popcorn, which I think kids would really like. The breakfast is pretty good, too. This is my 3rd or 4th stay here and I've never been disappointed.

    5
    « Hotel »

    The hotel was clean and the rooms were nice. The service was good. The people were pleasant and very helpful. They have a good breakfast to get you started in the morning. I will stay at more Best Westerns in the future.

    5
    « HV ski trip »

    Skiing with my grandson, decided to stay overnight n ski next day. About 35 minutes from Holiday Valley ski resort. The staff was very friendly and helpful. We ate breakfast in the morning before leaving. Would stay here again.

    5
    « Overnight stay »

    This was a nice hotel for the money spent. I would stay again We were here for a polar Express trip. Breakfast was included which was nice! The room was clean. There was a coffee maker and hair dryer available in the room

  • 5
    « Very nice stay, great help from staff »

    I meant to write this in August after staying at this hotel but forgot! Upon finding the card with the helpful person's name, I thought i would write a quick review. This location was very clean and the staff was great. The help at the desk (night and day) and the assistant Sue during breakfast was so friendly and helpful we would definitely stay again. The location is close to many stores and restaurants, with sidewalks on both sides of the street for easy walking.

    5
    « wow very nice earns the work "Plus" »

    This was a good price at a good location with great amenities. Had a pool, small yet adequate work out room, breakfast, with a friendly staff keeping it stocked willing to answer questions and help. They even have a free movie dvd collection to choose from with surprise popcorn. I am hard to surprise. This place is well kept pleasant stay.

    5
    « Fall getaway »

    Great hotel with an awesome staff. You won't be disappointed with your experience. This location has three charging stations for electric cars. Great location for shopping. Close to all major highways and three cities.

    4
    « Very Clean - Friendly Staff - Simple but Great Breakfast! »

    Very clean room and bathroom. Front desk and breakfast staff were VERY VERY friendly. Breakfast was simple but lots of options and clean eating area. Highly recommend. Excellent choice, especially for the price.

    5
    « Great,clean and friendly place to stay place to stay »

    Minutes from to St Bonaventure University and about 1/2 hour from Holiday Valley ski area. Friendly and courteous staff.Clean hotel rooms.Good ,hot breakfast.Convenient location to other restaurants and stores.

    5
    « Great Stay »

    The hotel was great. Great customer service at check in and checkout. Hotel and room were very clean. Breakfast was above average for a hotel in this price range. It is a few miles off of the interstate, but would be extremely convenient if visiting St. Bonaventure University.

    5
    « Great Location - Great Staff ! »

    This Best Western is in an Excellent Location in Olean, NY; Great Staff make you fell safe, comfortable and at ease as soon as you walk in ! This is absolutely the Best Value and Place to stay in Olean !

    5
    « Great Breakfast »

    The breakfast selection was out of this world. There was dried fruit for oatmeal, mix ins for waffles. In addition, there was a DVD player in the room. we enjoyed this as we had bought a DVD earlier in the day and was excited to watch it.

    4
    « nice stay, thin walls »

    Very well maintained facility. Everything worked well and the staff was very friendly. I even saw a housekeeper down the hall who said hello. That doesn't happen everywhere. Only gripe is thin walls. The couple next door had a disagreement about something and it was too easy to hear them yelling at other. Thankfully it didn't last long.

    5
    « Travel »

    We asked if we could check in early as we had an appointment and would run very late getting back to the hotel. The staff was very accommodating and had a clean room ready for us to check in early. ..

  • 4
    « Train whistle at midnight »

    Although the hotel was what you would normally expect from a Best WEstern, the location was right along an active train track. We were hearing the whistle up through midnight. Otherwise we could not get our room cold enough for sleeping(usu like 65). Hot breakfast as usual.

    5
    « Excellent »

    My stays at the Best Western are always enjoyable. The staff is welcoming and accommodating. It is convenient as it is close to St Bonaventure University. The hotel is always clean and well kept. The staff is wonderful.

    5
    « Excellent hotel with many amenities and kind, caring and friendly staff »

    This hotel is incredible for the value. We have stayed there for years a d have never been disappointed. There are so many amenities that other hotels dont offer, including binders full.of movies you can play in your room for free! They even include the popcorn. The rooms are clean and staff outgoing and helpful. The woman who serves breakfast takes pride in her work and ho early cares about the guests. HIGHLY RECOMMENDED! Its truly one of a kind!

    5
    « West western, Olean experience »

    stay at this hotel at Olean, surrounded by beautiful mountains, conveniently located, to Walmart, mall, movie theater restaurants, makes it perfect for family holidays. Service is excellent! Very conducive for business, holiday, travelling through and for work related stays. Staff is welcoming, cordial with professionalism.

    5
    « A great place to stay in Olean, NY »

    I would recommend this place. The amenities were very nice and the staff was exceptional. Great customer service. The staff went out of their way to be helpful and the accommodations could not have been nicer.

    4
    « Friendly staff and nice rooms »

    this hotel is very clean, the breakfast had a great variety of food. The scrambled eggs were especially good. The only complaint I have has to do with rude guests who think they are the only ones in the rooms. Very loud talking above us and they walked like thunderous elephants.

    5
    « very good »

    I would recommend this hotel it was very clean and had a great breakfast. We had a great time and was close to town and will be back to visit soon. We are traveling to another destination and are planning on using the same hotel chain.

    5
    « Beautiful Hotel, Clean »

    Stayed here during a last minute visit. The hotel seems very new at first look and upon further look, new and clean. I booked through a third party which I was worried about but called to check up and all was fine. Breakfast is really good and seemed well tended to. The only negative about our stay was that you could hear noisy young neighbors through the door adjoining our room. But frankly, we chose not to report it to staff (we're in our late 20's and figured we had probably been loud for them at some point too). The short: Would definitely stay here again, wish I stayed longer. Beds were really comfy, shower really nice. If you're someone who doesn't like noise ask for a room without an adjoining door.

    5
    « Best Western Plus Stay »

    So enjoyed our stay here...The staff were friendly and helpful...Enjoyed a great nights sleep...Would definitely stay again....The location across from the mall was terrific...I will definitely recommend this hotel..

    4
    « average place »

    The room we were given first was a non smoking room but smelled strongly of cigarette smoke. We spoke to the hostess at the front desk who promptly gave us another room which was much better. It was clean and affordable.

  • 5
    « Perfect »

    Fantastic hotel, this is the place we stay when moving our children into St Bonaventure University. Very clean helpful very pleasant staff! Convenient to restaurants and shopping! We drove through through the state park absolutely beautiful area!

    1
    « Very welcoming »

    Inside and outside decor has been beautified. Pool has been fixed. New manager is friendly and helpful. Cleaning and kitchen staff always very pleasant and helpful. We still miss the previous owner, but the hotel has vastly improved since last review.

    4
    « It's good but...... »

    Well it's sort of plain. Nothing stands out. Staff were friendly let's see if they apply the BW travel card. I would stay again it is a nice property, I did not bother with the breakfast I like cooked to order

    5
    « Enjoyable Stay »

    We had a very relaxing, comfortable, 4 night stay at this hotel. The employees were friendly and accomodating. Our daughter utilized the fitness room and even though it's small, she was able to do what she wanted. We didn't use the indoor pool, mostly because of time constraints. The location of the hotel was helpful. Our daughter mentioned that she could hear the person in the next room snoring, so I guess that could be an issue. Fortunately, my husband and I didn't have that issue.

    4
    « very nice hotel »

    we stopted here late in the evening staff was very helpfull we had a nice and clean room Applebee,s around the corner fine beds for a good sleep breakfest was good lots to choice from.will come back here for sure

    2
    « Don't bother »

    I had friends stay here and the hotel looked nice when I visited. However, the staff kept goofing up my reservation. I called in advance to confirm and they had me down for two double rooms. I only needed one. When they cancelled one they actually cancelled both. My five minute phone call turned into a half hour. He claimed he fixed it and all was well. I called during regular business hours that Monday to have it checked to be sure it was right, because I didn't trust it was taken care of. I was told I had a reservation for one night instead of two and it was a king bed. I needed my original one if two nights with 2 beds, as I had four people coming. Basically the end result was this was my problem, not theirs and the woman did absolutely nothing to correct the matter. So they accidentally booked me twice. Deleted both reservations instead of one, and then switched it to a king. The end result was I found a nice hotel down the street that was accommodating and my reservation was accurate and easy.

    4
    « Good Value Hotel »

    Clean, easily accessible hotel in Olean. There was some construction going on the main road that the hotel was off of and traffic was pretty busy. But the hotel is centrally located, nice staff, clean and comfortable.

    4
    « Nice newer hotel »

    We were pleased with the hotel being newer. It had a decent pool my children enjoyed. Towels were not kept up on in the pool. The room was nice and quiet as we had requested a quiet location. The request was considered and appreciated. Breakfast was not a great experience. The gal was overwhelmed and it showed in her attitude, her words and the lack of cleanliness and full availability of food. She started taking things away before the time had ended on the hotel clock and my phone clock. Other than the bad breakfast experience, I would definitely stay here again.

    5
    « College visit stay »

    This is the 3 rdtime we have stayed here. Will be staying again in August Unfortunately was booked for September so have to stay elsewhere . Very clean beds very comfortable pillows awesome!!! We love staying here

    5
    « Great Stay at the Best Western Plus »

    The staff very friendly and helpful. Rooms clean and breakfasts good and hot. Sue MacNeil does a good job at making and serving breakfast. The hotel is a warm and inviting place to stay. They have done some improvements to the exterior of the building, looks great. I would recommend to friends and family to stay when they're in the Olean NY area

  • 4
    « nice clean hotel »

    Front desk are helpful and the room was nice and clean. Free breakfast, traditional continental with eggs, sausage and waffles like most hotels. The pool was small but clean and workout room had treadmill, I think elliptical and weights.

    2
    « Lack of housekeeping service »

    We arrived late Friday night, and left early Saturday. When we returned to our hotel room at 2:30 pm no laundry/housekeeping service had been there. The next day, Sunday we again left our room early by 8 am and when we returned at 6:00 pm we had not had housekeeping again. Front desk gave us excuses and no one ever apologized for inconvenience. Breakfast ran out of oatmeal packets, yogurt, milk. Milk container had no lid. Doughnuts were moist.

    5
    « Nice Hotel »

    Enjoyed our stay at this Hotel. The bed and pillows were Awesome! Well kept , would stay there again..Many places to eat and visit in the area The Seneca Casino is like 1o minutes down the road also.......

    5
    « Excellent hotel »

    I loved this hotel. We will definitely stay here again. Easy to get to, beautiful rooms, pool was great, staff were nice and helpful. Nice town easy access to everything. Nice having Applebee's right next door.

    5
    « Would stay again. »

    The room was comfortable, the staff was friendly and efficient and that made my stay enjoyable. TripAdvisor wants me to expand my review even though I have said everything needed to convey the message that this is a very fine establishment.

    4
    « No worries here! »

    2nd visit to this hotel. Rooms are clean, location is good for shops and restaurants. Front staff could use a bit of help learning how to understand their customers needs. For a non working room phone you shouldn't be told, it can be looked at tomorrow. In this case she waa told what was needed waa a simple coiled wire change. Aside from that all was great

    4
    « Great hotel in Olean »

    I've stayed at this Best Western a number of times over the years and never bother to look at other options in Olean as I've always had good experiences here. The rooms are always clean and in good condition, the staff friendly and a good breakfast. The pool is very small and was actually closed on this visit due to some issue with the chlorine pump.

    5
    « Reunion visit to Olean, NY »

    I found this hotel clean and staff very helpful I would rate this a very good place to stay qqqweertyuiopasdfghjuytrewasdfghuytrewqasdfghjkloiuytrewqasdfghjkpoiuytrewq,.qwertyuioplkjhgfdsazxcvbnm 200 minimum is a DUMB requirement

    3
    « It was OK »

    Stayed for one overnight while in the area to visit St. Bonaventure. The hotel was clean and looked remodeled. Staff were friendly. The AC unit in our room made a very loud rattling sound. We couldn't sleep and had to turn it off. Also the door to the room didn't lock unless you slammed it. You had to pull it very tightly to get the lock to click. The beds were comfortable but the pillows are tiny. Breakfast was good but the seating area was very small. Our stay wasn't bad, but it was just ok.

    5
    « Very satisfied »

    Satisfied in every aspect of our stay. Check in, room, breakfast, checkout were all very satisfactory. Best Western plus is our hotel. Of choice. We gave a tip both to the room maid and to the person who served breakfast.

  • 5
    « Hotel was clean, convenient and efficient »

    We went back for a college reunion and selected this Best Western from the internet. It was convenient close to my college and very clean. It offered a larger selection for breakfast as well as snacks in the afternoon. I would highly recommend the Best Western in Olean, NY.

    5
    « Clean, Quiet and Comfortable »

    I recently stayed overnight at the Best Western Plus University Inn in Olean, NY. On previous trips to this area, I had stayed at another hotel nearby. But this time the Best Western Plus University Inn offered me a lower rate, and I'm glad I gave it a try. The hotel was convenient for my needs, and my room was very clean, quiet and comfortable. The mattress, pillows and sheets were all of good quality. The television had a good variety of channels and was large enough to be easily seen. The wireless internet was fast and easy to connect, and worked without interruption. The included breakfast was a nice bonus, and I was pleased that there were several hot food choices (scrambled egg/cheese omelets and bacon) as well as typical continental breakfast items. With their low fat yogurt, I was able to make some healthy choices. The front desk staff were courteous and professional. All in all I was very pleased with my stay and would happily stay here again or recommend it to other travelers in the Olean area.

    5
    « Good service »

    Came here for a bodybuilding show in the area. The service was excellent and had no issues otherwise. The fitness center had good, clean equipment; the wifi given to us worked very well, and the breakfast served was very good. Only issue would have otherwise is the price, but you definitely get what you pay for and that's quality.

    5
    « Family reunion »

    This was a very painful time for us and we were very pleased with the stay. We will return and recommend to friends and family. It was a funeral we were there for. Our stay was clean, calm, quiet, pleasant.

    5
    « Clean and welcoming »

    We have stayed here every time we have come to bring or visit my daughter who attended St Bonaventure for 4 years. I would highly recommend this place. The staff is friendly and helpful. The continental breakfast makes it so easy for everyone to start their day.

    5
    « Outstanding »

    This is a First class operation. They will exceed your expectations! Recently remodeled this last autumn, so the rooms are clean and comfortable. Also they have an amazing yogurt bar that is part of their breakfast spread.

    5
    « Restful visit »

    We had an amazing room that had a full kitchen. The staff at this hotel were very friendly and professional. The location is very good, close to St. Bonaventure University. Also close to shopping and restaurants. This hotel was clean and comfortable and I would highly recommend it to anyone looking for a place to stay in Olean, NY.

    4
    « Great place for a visit to St. Bonaventure »

    We have stayed at this Best Western a couple times before to visit our son at st. Bonaventure. As usual the room was clean, staff were friendly and very responsive when we needed extra towels/pillows. There was a team that seemed to bother other guests with noise at night but we couldn't hear them from our room. Overall a good place for a short trip.

    5
    « Olean Trip »

    We stay at the Best Western every time we visit Olean, which is often. The first morning the breakfast was not good but the second day, when Sue McNeil, was on duty, it was excellent. She was always filling the coffee, cleaning tables, and asking guests if they need anything. Always with a smile on her face. She is definitely an asset to your motel chain. Keep up the good work...we will definitely be back.

    5
    « Nice Hotel »

    This hotel was nice, clean and in a good location. The breakfast was the only part that was 'ok,' but that is generally the way continental breakfasts go. The staff was polite and professional. If I'm in Olean again, I would stay at this hotel.

  • 5
    « if you have to go to Olean, NY you should stay here »

    Great location on the main street - close to food, gas, stores and other necessities. Convenient parking lot - very close to hotel entrance. Has 3-wheeled luggage valet carts that are very easy to handle. If you need anything, just ask Henry at the front desk.

    5
    « Excellent »

    This hotel is a great place to stay. The staff is always friendly and courteous. The rooms are clean and comfortable. The breakfast is good. It is not over priced and you get your monies worth. You will not be disappointed.

    4
    « Three Generations Spend the Weekend to Cheer on Grandson, Son & Brother »

    Perfect spot. Hotel pool for the kids always makes the +6hr drive an adventure. Great breakfast spread that keeps everyone happy - the assortment was impressive and had healthy options. The Hostess Sue builds on the general assortment and is eager to cater to the visitors needs. She also has a secret toy closest and can make a toddlers day with a prize. Walking distance to the college

    5
    « our stay »

    our stay of three nights were great. The staff was great, the room was clean, the breakfasts they offered were excellent, along with the breakfast staff. She was very personable, clean, took extra care in keeping the area very clean. The food she served was fresh, and even had hot items each morning. We will definitely stay again when we go there. They even took off $20.00 for the first night stay because we came there to attend a funeral for a friend. That alone says a lot about this Best Western Plus University Inn of Olean, NY

    5
    « Great Place to Stay and Good location »

    I've staying at the Best Western of Olean for past 5 or 6 years twice a year. I have never had a problem with anything. The staff is great (Cindy and Sue), my room is always immaculate and the location is good. There are places to eat and shop if you need something.

    1
    « Unhappy with stay »

    I've stayed here in the past and was pleased however this weekend when I stayed here I found bed bugs and was bitten. I explained to the front desk that I was bit by bed bugs I stayed on the first floor and was told I'm sorry we will call an exterminator. The response was very unprofessional and tells me nothing in place to accommodate issues that come up. I was not expecting a free stay however this stay was very costly and would never stay here again.

    5
    « Warm and Welcoming »

    The room was clean, the beds were comfortable. After a very long day on the road visiting colleges it was wonderful to come to this hotel for much needed rest. My husband and children really enjoyed the pool and the hot breakfast in the morning was a treat after nights of cold hardboiled eggs and bagels.

    5
    « Best Western Plus in Olean Perfect Place to Stay »

    This Best Western has certainly gone all out in its renovation of the guest rooms and lobby area. New carpeting, new bedding all is done -- even the outside landscaping. The breakfast is perfect with many selections and Sue there to answer any questions about the area.

    3
    « Management Issues »

    This hotel is a very nice property... centrally located and clean in and around. However, it would have been nice to have been recognized as a Diamond-level Best Western Rewards Member. The young lady at the desk did not greet me at all upon entering, and instead, just went right to the business of checking me in. Additionally, as a Diamond-level member, I am also entitled to the best available room, which I certainly did not get. Despite the fact that I reserved the room online several days prior to arrival, the room I was given was not on an end or even on the favorable side or floor of the hotel. We were placed under a family with children who ran around late at night and early in the morning. I was given no room option whatsoever, nor was I told this was the only room available. As if this wasn't enough, I also slept literally two feet from a refrigerator that made noises all night (it was placed in a corner convenient to an outlet... not convenient to a sleeper). The breakfast area was filthy (dirty tables and spilled liquids on the floor) and unattended at 8:30 AM. Upon checkout, my bill was wrong. It stated that I was due back $100.53, which was an error that would have given me a free night. I brought this to the attention of the desk clerk in the morning. I was not thanked for catching this. I stay in Best Westerns around the world... probably 30-40 nights a year, and unfortunately, this is a problem with their rewards program. Some (many?) locations do not deliver what is promised on the BW Rewards website. It's a shame, because I feel it is a nice property.

    5
    « Outstanding place to stay »

    Excellent nights sleep, easy check in & out. Highly recommend staying here. We had fun swimming in the pool. The taste & amount of food at the breakfast area was outstanding. Lots of channels to choose from on T.V. Just across the road is Home Depot, Wal-Mart, & alot of discount shops that offer great deals.

  • 5
    « Very Nice »

    The staff we encountered during our 2 night stay was very friendly. Our room was extremely clean. The breakfast host, Sue, is great. The breakfast area is small but efficient. Check in was easy. The complimentary internet worked great.

    5
    « Can't Go Wrong Here »

    Staff is excellent, great choices for breakfast, rooms are comfortable and provide all the amenities you would need. I always stay at this Best Western when in town. I've previously tried other motels/hotels in area only to be disappointed.

    5
    « Best Breakfast »

    Breakfast was great, wish all hotels could match this one.Front desk Host was very nice.Room was very nice and clean. Pool temp. could be a little warmer 81 was little to cold for us. only thing they left out was a HOT TUB.

    4
    « Great Stay »

    Our stay at the Best Western was very nice. Room was nice, fit the family just fine. What was very nice is that they did NOT charge us for the roll away bed we needed. The pool was great heated to the right temp. Very close to our destination. Just minutes away.

    3
    « It's okay »

    A place to rest my head on family weekend. I must say that I came in to this thinking I can not believe my mother didn't book one of the many chains I stay in. I mean best western is a place for a budget or when you are in crisis to go to (ex: plane delays, cancellation, or no other options). However it was better than expected with free wifi and free breakfast everyday it was pretty good. It must have been for family weekend because my mother said they didn't do that before but the hors d'oeuvres were pretty good BUT I was scared because I not know how long they sat out! So now on to the bad things, they say heated pool but I don't think so unless my temperature is running high. Then I have a service animal and called to confirm him coming and they said they do NOT ALLOW PETS, well hunny he's not a pet!!!! He's a companion! Then coming back into my room I see a roach scurry across the hall floor. Are you serious!!!??? But all in all a place to lay your head is what it is good for. Besides the possible roach infestation and not being able to bring my friend it was and okay stay again a place for a budget and a pillow for your head.

    5
    « nice and quiet stay. »

    We love that we can swim early and exercise our normal routine. You also have alot of gluten free items for breakfast. ThanksEveryone was nice and friendly. We got 10% off on Applebee's next door by showing key. Nice added item we did not know..Coming back in October.

    5
    « Clean, Quiet, Comfortable Room »

    I had a quick overnight stay in Olean. I was pleasantly surprised by the Best Western there. The staff was exceedingly friendly and helpful. The hotel itself was clean and well kept, and my room was clean, quiet and comfortable. The pool and exercise room looked nice, but (unfortunately) I didn't have time to enjoy either personally. For the price, I think this is a great place to stay, and I plan to stay there again the next time I am in the area.

    5
    « Oswego Pleasure »

    The location along the Oswego River just downstream of the Lock entrance at riverside provides our room balconies a most pleasant observation place to view both the boating and the opposite shoreline daily activities. We also enjoyed the fine dining at Alex's in the hotel. The excellant location of the hotel at Osweg provides us the base ffrom which we take daily sightseeing trips in the Lake Ontario Region. This was our sedcond year of spending our vacation at this hotel base.

    5
    « Great Hotel and Staff »

    This hotel is excellent and we had a great experience. Breakfast was better than most chain comp ones. Applebees is right beside and offers a 10% discount if staying at the hotel. Would def stay here again.

    4
    « Clean affordable facility near St. Bonaventure Univ »

    This hotel offers everything that you would need for a day or a week-long stay. Includes indoor pool, fitness center, self-laundry, and very good breakfast [but in a room that is too small when the hotel is full]. Pleasant and professional staff throughout.

  • 5
    « Overnight stay! »

    Got here a little after 3pm and was immediately checked in by the two super nice ladies at the desk. Got to my room, it was clean and smelled great! I'm just staying for one night but will stay here again if the event I'm attending is in the same place next year. Shopping plaza that includes Walmart, Home Depot and several places to eat and shop practically across the street.

    5
    « Always a pleasure! »

    The hotel is very clean and the rooms are beautiful. Recent renovations make this even nicer than it was before. The staff is very friendly and the breakfast was delicious. Great location and easy to find. We will always stay at the BW when traveling through Olean.

    5
    « excellent motel »

    We loved the new BW plus in Olean. Very clean, large rooms with fridge and microwave. Comfortable beds and nice size bathrooms. Very nice breakfast with hot offerings. The large flat screen TV was a nice addition.

    4
    « My stay in Olean, NY »

    Nice, clean place with a good breakfast. Desk people are accommodating and friendly. Location is good: not far from downtown but not too close. Parking is fine, there is a Walmart across the road and places to eat nearby. The room TV is good and the stations available are OK, but nothing special. Overall, I'd stay here again if visiting Olean.

    4
    « Passing through, but with a pleasant stop »

    Came in around 11.00 pm. Good service and a nice and clean hotel. Very nice rooms and exactly how it should be. Finding it a little bit outsude the centre of Oleans was easy. Great stay for a family passing through.

    5
    « Great BW Hotel »

    this was the best BW I have stayed in. The Hotel exceeded all of ours expectation. The entire staff was great, but Trevor, Cindy and Ashley was the one we had the pleasure of meeting. On the behalf of my family I would like to thank them for making our stay so pleasurable. I would recommend this hotel to anyone.

    5
    « Fabulous!!! »

    This hotel was worth more than the price! I am with a travel softball team and it is awesome when the room cones with a refrigerator. The room itself is very spacious and the size of the bathroom was impressive. I would highly recommend this place. My only ?complaint? is in the front of their binder in the room is a menu for Sparky's restaurant. I do not recommend that place at all! See my review

    5
    « Nice one night stay »

    Over the last 25 years we've made many trips from Pittsburgh to various spots in northern New England so a different route was in order. We settled on driving up through Cook Forest on a late Friday afternoon with a stop in Olean and this was a good choice. Chuckled when we pulled in and saw a small circle of "sports parents" in chairs enjoying beverages since that was us 10-15 years ago. Front desk staff was friendly and helpful, new carpeting, was nice, clean room, great shower, and the breakfast was as good as any for hotels of this type. We will stay again if it matches our travel plans.

    5
    « A restful night while driving through western New York »

    We broke up a long drive with a stop in Olean, NY. We selected this property because of the favorable Trip Advisor reviews and the rate. Ditto what other travelers have said - propery is well-run, clean and in good repair. We don't use hotels for an indulgent experience, we just want a clean facility, hot shower, a good night's sleep and something decent to eat; this location gets high marks on all of those criteria. It's perfect for a stopover because of its proximity to the Southern Tier Freeway, grocery and convenience shopping. We had a quiet, restful night with a good breakfast before resuming our trip.

    5
    « Excellent short stay! »

    Had an excellent stop off here for one night on journey from Niagara Falls to Washington DC. The hotel is in an excellent location, easy to find with lots of parking space. Walmart across the road is handy to pick up supplies for the next day. The hotel staff were extremely friendly and welcoming. The hotel has a neat swimming pool, it was nice to have a dip after the long day of travelling. Breakfast was provided the next morning, simple food but all you need is there. Easy and straight forward check out when leaving. Excellent wifi too! Would certainly recommended the Best Western if you are in the Olean area.

  • 5
    « Everything you need »

    Friendly staff, clean well-run hotel. New reno. We were in the room next to the elevator, and it was perfectly quiet. The first room had the smell of smoking in it, but the front desk transferred us to a new room with no problems. Good breakfast with lots of protein options.

    5
    « Great Place »

    Best place in town. Stayed for a family reunion in town to visit family. Great breakfast, clean rooms and very friendly staff make for a wonderful stay. Would highly recommend to anyone need a place to stay.

    5
    « Can't Go Wrong Here »

    I always try to stay at the Best Western when in Olean. I've tried others but for one reason or another I was not as satisfied as I am here. The staff is great, the rooms are spotless clean. The service continuously the best.

    5
    « Great place »

    Great hotel with nice, spacious, and clean rooms. The service was outstanding with very friendly and accommodative staff. Good breakfast and close proximity to shopping area, banks , restaurants makes this Best Western a great value for the price paid.

    5
    « exceptional place to stay- clean rooms, friendly staff, and great breakfast »

    improved look of rooms, hallways, and exterior The staff is very friendly and helpful. my wife and I had enjoyable stay at the Best Western Plus in Olean NY. The breakfast was good and hot Everyone needs to stay at this hotel when they are in the Olean area.

    5
    « Excellent hotel and staff »

    We have stayed at this Best Western several times and have been very impressed with staff. The hotel is always clean and staff very professional. The location is excellent for visits to St. Bonaventure or the neighboring areas. Highly recommend for families and business.

    5
    « Excellent Hotel »

    Great Service, clean, comfortable rooms. Breakfast was delicious. Breakfast are a little small - Hotel was fully booked during my stay and Breakfast area could only accomodate a few people at a time. Other wise great place recommend to all who need to visit the Olean area.

    5
    « Amazing Service »

    I went to the Best Western Plus University Inn on Monday July 11th - 13th of 2016. I saw an extra charge was made on my credit card. When I had first called a number turned out to be expedia and they charged me as well. Well I went to the desk and they called them up and immediately got the charges reversed told me to contact them directly next time to avoid anymore extra charges. The guy at the desk was amazing he took care of the whole problem even took over 20 mins. The next day the charges on the card were reversed. I would recommend staying here anytime! Everything about staying here was great. I would definitely stay here again. Also they offer free movies to choose from in the lobby.

    5
    « Great Stay »

    This hotel has very friendly and attentive staff. We had probably the best breakfast at any hotel we've stayed at. The breakfast sandwiches tasted like I would make at home. Great experience. We felt safe and well cared for.

    3
    « Baseball »

    Booked a room 2 hours before we got there. Reception was quick, so friendly. Room was spotless and fresh. Appears to be remodeled recently. The only thing I was disappointed in was the bed. Really not comfortable. Pillows also not comfortable . However, it was quiet. The breakfast was tasty and fresh. Good coffee, too.

  • 5
    « Could't be more pleasant »

    I've stayed here before on several occasions and it just gets better. Staff and rooms are first rate, very pleasant and helpful. Convenient location with restaurants in close proximity for meals other than breakfast. You can't beat the breakfast selections offered so why go elseware. Will continue to return when circumstances dictate knowing the quality continues to be first rate.

    5
    « Great stay »

    Stayed here for a baseball tournament. Hotel full of kids and the Hotel didn't miss a beat. Centrally located and close to many places to eat. Rooms were spacious and the staff was friendly. Breakfast was great. I would stay here again.

    5
    « Best Home Away from Home EVER! »

    My family and I stay often at this hotel, and for many years, they have taken care of us like we were family. They have helped with anything I ever needed or asked and my family and I find ourselves looking forward to seeing everyone there. For us, this is not a hotel, its our home away from home!

    5
    « excellent stay »

    Very nice property. Stayed here for 2 nights along with my parents. Rooms were clean and comfortable. It seems like they may have recently been recarpeted - you could still smell that new carpet smell in the hallways. Breakfast in this morning was very good. Unlike most places that have the waffle maker, this hotel has a pancake maker! This was my first visit to a Best Western in many years, and if all in the chain are like this, I would gladly return.

    5
    « Very happy »

    Very friendly, helpful efficient staff. Clean room, quiet, comfortable beds, excellent breakfast offerings. This is a very nice Best Western. Easy access. Well located for our purpose in visiting area.

    5
    « Last minute, great choice! »

    We were on our way home from Carlisle PA and had not prebooked as usual. GPS showed us the BW in Oleans and what a great choice. Wonderful staff, very accommodating considering they were almost full. AppleBees right next door, a mall across the road, plus a liquor store and coffee shop all within a 10 minute walk. Perfect after a day of travelling. Will certainly visit again. Many thanks to the staff of Best Western, Oleans

    4
    « Friendly and personable staff! »

    Stopped here at the last minute on a cross-country motorcycle trip. First day on the road and had ridden 450 miles. Staff was fabulous! Suggested that I leave my BMW motorcycle parked under the awning and offered to help me offload my gear. Even remembered my name as I passed through the lobby that night and the next morning as I departed. Wonderful experience after a difficult and exhausting day on the road. The rooms are clean and not cramped. There is an indoor heated pool, which I did not use. No hair dryer in the bathroom. Assume I could have used one if I'd called down to the front desk. Did not bother as was going to be wearing a helmet anyway!

    5
    « St. Bonaventure Reunion Weekend »

    This is the second time in 3 weeks I've stayed at this hotel, first for the St. Bonaventure commencement then for my reunion weekend. The hotel is clean, friendly and comfortable. The rooms are spacious and well decorated. The bed was comfortable and the daily breakfast and afternoon snacks are great!

    5
    « St. Bonaventure Alumni Weekend »

    The hotel is in excellent condition, large rooms and well maintained. More important, the service and hospitality of the staff is shear excellence. They welcomed on arrival and every part of our stay. They never missed a step in making people feel at home. Better service than any 4 star hotel I've stayed in.

    4
    « a happy find along a road with few services »

    The Southern Tier Expressway (I86) across southern New York is a lovely scenic road with few towns of any size which offer traveler services. We were very happy to find the Best Western in Olean after a long day of driving. The desk staff was very friendly and helpful. She gave us a quiet first floor room and told us about several nearby dinner options. Our room was very comfortable and clean. Packing up the next morning, I left my phone charger in the room. Again the staff was very quick to help. The charger must have been in the mail the next day as I had it before the week was out.

  • 5
    « Would Definitely Stay Again! »

    In the last couple of months, I've stayed here twice for business reasons, and it is well kept. The staff was friendly and helpful. Everything in my room was very clean. The extra bonus was it is a few yards from an Applebee's, so if you like Applebee's, you don't have to drive, and they have an agreement with this Best Western to give you a 10% discount. My AC unit's fan was a little noiser than should be, but not unbearable.

    4
    « Great value! »

    We stayed at the Best Western in Olean, NY to attend our daughter's graduation. Although the hotel is dated, the friendly and professional staff more than makes up for it. The hotel is comfortable and close to St. Bonaventure. Can't say enough good things about everyone we met at the front desk. Would definitely stay there again.

    5
    « Great place to stay »

    Stayed at the hotel for my daughter's graduation at SBU from Friday through Monday. Very friendly staff: Trevor at the reception was super accommodating, Sue, the breakfast hostess, was making sure the breakfast buffet was fresh and nicely presented every morning even during the busy hours, and the cleaning team kept the room impeccable. Place to stay!!!

    5
    « Great hotel! »

    Almost Everything about this hotel is nice. The rooms are large, bathroom large, decor very nice. The lobby has been updated and is very attractive. The staff is very friendly and helpful. The breakfast is more than just the usual hotel breakfast. The only thing that wasn't great was the bed. It was a bit hard. Definitely would go back.

    4
    « Very good accomodations »

    Most of the staff were very happy to be of service to my two sisters and myself during our pleasure and genealogy visit to the area. Breakfast offerings were more than adequate. Cleanliness of the entire hotel was very good. Curtains in the front did not adequately cover the windows. A staff member agreed and said they were working on changing them.

    4
    « Better than Expected »

    This hotel succeeds in spite of its brand affiliation. The staff is very good from the front desk to housekeeping, from maintenance to the breakfast area. Our room was clean, well appointed and very comfortable. The lobby area is appealing and the breakfast area is clean and welcoming. We had arrived two hours before check-in time. The front desk person gave us directions to a local restaurant that was perfect for our needs and she even called us as we were on the way to make sure we had found the place and to tell us our room would be ready when we returned. That is guest-centered service that is above the basic expectation! Our room, 234, was spotless. The bed was comfortable and the HVAC system worked flawlessly. Electrical outlets were plentiful and well placed. TV offerings were more than adequate, WIFI was flawless and the signal was strong. The bed room lighting levels (we also had a spacious kitchen area) were too low for us. The room decor is very nice but I think management should try some tinkering with higher lumen bulbs to brighten the room. The hotel presents poorly from the outside. This could easily be corrected with the replacement of the missing lighted Best Western wall sign that was obviously missing at the State Street entrance to the property. This sign has no value as a directional sign since it cannot be seen until one has already located the property. But its absence and the clear outline of where it once was situated high on the entrance side wall of the building create a negative impression to the new guest who is looking for any sign good or bad of what one may expecf in the way of attention to detail. "What happened to their sign?" "Did they lose their franchise?" Guest stress is always better when it is minimalized before they check in. Once passing the missing sign the new guest is confronted with the parking lot. It does nothing to dispel any anxiety one may have. It is badly in need of a facelift. The repair and/or re-sealing and re-striping of the parking lot is a critical next step. I personally found the exterior design of the building to be dated and unattractive but that is probably a matter of taste, I began this review with the title "Better than Expected. It has been my experience that "Best Western" as a brand has been spotty at best, My biggest problem with it over the years has been its inconsistency. It isn't a franchise. It is a membership association and as such it seems not to have the enforcement of standards clout or perhaps "will" that some franchises do i.e. Hampton and Marriott. As a result I try to avoid them altogether. That this hotel was a pleasant surprise is probably the best evidence to the owner that he or she may want to consider a flag change. We would stay here again.

    5
    « Wonderful stay »

    New rooms, very clean and very helpful and kind staff. Breakfast was great, eggs, sausage, packed, fresh fruit and the breakfast hostess Sue is amazing!!! The property was very appealing and clean. It's nice finding a great hotel when travelling as much as we do. Appreciate the wonderful atmosphere. Thanks so much, if we're in the area again will definitely be back.

    4
    « Pretty good »

    Nice staff. Older facility but still clean based on my observation.I did not try the fitness center or pool. Breakfast was decent. There were a couple hot items and then fruit, bagels, toast, cereal, etc. I liked the coffee. It's located directly across the street from Walmart and a plaza with old navy and a few other stores. Burger king, Applebees, and other restaurants are a quick drive away.

    5
    « Beautiful Property »

    Stayed at the BW for 3 nights and it was great. Rooms have just been renovated and are clean and fresh. Everyone was extremely helpful and friendly. Sue, who did the breakfast, was lovely. We had a problem with the TV and the front desk woman, I am sorry I didn't get her name, was wonderful and got us back up and running! Have already booked our next stay.

    5
    « clean and comfortable »

    I had a wonderful stay with my large family. There was a pull out sofa and we were provided with a roll a way. Large clean room. Breakfast was amazing and the water and snacks provided in the evening were a nice touch. Thanks to the staff for a lovely stay.

  • 4
    « Our 4/22 Stay »

    We would stay at BW Plus again. Staff was friendly and helpful, room was clean and comfortable. Easy check in and out. There was anything that you could want for breakfast that wasn't there for you to have. Everything was great.

    5
    « Great Staff! »

    Rooms very clean, staff was friendly and helpful, free breakfast had lots of variety and was kept up on. Good location- in a pretty populated area. Room had new carpets and spacious. Construction was going on at the time, but that is a good sign, only to make the property better!

    5
    « Great vacation »

    Rims are clean. Staff is very friendly and breakfast every morning is great. Pool is clean. All around great experience for me and my family.very kids friendly. Stayed for 10 days and never once felt like I was away from home.

    5
    « Great Place »

    Spent Friday night and the Staff was wonderful. Had a nice chat with Sue in the morning at breakfast. I would definitely recommend this hotel to others who need a place to stay when traveling through Olean.

    5
    « Great stay! »

    This hotel was clean and comfortable, the staff was friendly and helpful, and the breakfast was delicious. The fresh berries really made my day! I also liked that the room had a DVD player so I could rent a movie to occupy my evening (after a conference) without spending a lot of money.

    5
    « Very nice!! »

    Very nice and clean. The front desk was very helpful. I went there for a one night get away for my birthday. We had 4 girls and a parent there for he night and we asked the front desk if my father, brother and a toddler could go there and go swimming and hangout for a while. They had no problem. The rooms were very up to date. They are currently renovating the downstairs rooms. The breakfast has a good variety. They have free DVD rentals. There is very many to chose from and you also get free popcorn with the rentals. The pool is nice but there is no hot tub.

    5
    « Sue and Henry could not be more helpful! »

    Clean, comfortable, friendly, convenient location. I will stay here again when in the area. On a trip to look at colleges with her son this was a convenient place to stay the staff was helpful friendly and the breakfast was great good location too Frank

    4
    « Just a one night get away »

    Just wanted to take the kids for a night and be able to swim and be together as a family. For this, the place was perfect. Friendly staff, clean rooms and the pool was nice! Located right near everything so you could shop or go out to eat..it's right next to an Applebee's which they also offer 10% off for! At the end of the night we rented movies and brought back to the room where we used the DVD player and the microwave for popcorn (after another swim and back to the lobby for more coffee) It was perfect for our family of four to just be together for a night!

    3
    « Going through renovations »

    The hotel is going through renovations but it was not mentioned in the reservation or website. We had a newly done room with new carpet and new wallpaper, which looked really nice, but the chemical smell was very strong. Wonderful staff at the hotel, from the reception desk to the cleaning ladies.

    5
    « Great Place to Stay »

    The Staff Here is Great and Very Helpful and Polite. The Hotel is in a Great Location not to Far from St. Bonaventure or the Center of Town. Also Close to any Fast food Place or Resturant or Gas Station.

  • 5
    « Wonderful place to stay »

    The room was beautiful and clean. They had a wide variety of breakfast foods. I enjoyed the exercise room. The pool was beautiful and the room with the pool was nice and warm. Staff was wonderful. Trevor was exceptional. The location was convenient for me-located in Olean but near St. Bonaventure University.

    4
    « Best Western in Olean is a great place to stay »

    It was clean - the room was updated and the staff were great. My room was recently updated. The bedding was white and clean and they have a special remote stand and lets you know that the remote has been sanitized. The breakfast area in the lobby had a nice selection and they had half and half for my coffee. I would recommend this hotel.

    5
    « Family visit »

    Desk staff were wonderful, easy to check in. Room was clean and comfortable. Breatfast buffet was well stocked and clean. We met Sue who was in charge while we were there. She took the steps to make sure we had what we needed and went above and beyond to make sure we were happy and had what we needed. We're looking forward to staying there on our next visit!

    5
    « We had the Greatest time Ever »

    We stayed At the Best Western Plus University Inn Olean, NY March 12,2016 For my Mothers 80 Birthday. The Desk Greeted us with warmth and respect. The rest Of the Staff were extremely friendly and helpful. The pool was a treat to keep all our many children busy. The Rooms were extremely clean. The water pressure great/ We enjoyed Hot Showers. Breakfast was "Slamming" as the children would say. As an adult I would say Fantastic. Variety comfort of Home away from Home. we will be back and ask you all if your in thie area You have got to experience this stay. This Best Western Take Pride in their area and work. Great Shopping area!, Great places to eat that were in your Budget. Not far from Salamanca, NY casino if you wanna try your luck. Beautiful Scenery. This is the Place to Visit. Thank you very much for this great time and it made My Mothers 80th birthday memorable. Thank You Sincerely, Laurie Marie Crisafulli and a special, Thank You from the Crisafulli/Clark/Carr/Hewitt/Cruz/Stevens Family

    4
    « Great hospitality »

    Room was very clean and staff was very accommodating and friendly. When I come to town to see my family, my daughter loves staying here. In the morning, we were greeted with an awesome member of Staff, Sue. She welcomed us to breakfast and made us feel like we were right at home. I didn't give it all the stars, because the pool is always a little too cold for my liking and the construction is very noisy during the day. Other than that, this place is Amazing, will be staying again!!!!

    4
    « Extremely friendly staff! »

    I had read reviews on this property; many of them commented on the friendliness of the staff. I have to say, those reviews were absolutely correct. We have traveled all over the world and the US - never have I encountered a staff that made it their personal mission to make your stay as positive and friendly as possible. The room was very comfortable, quiet and clean as well.

    5
    « Little Things Mean a Lot »

    We had a very comfortable room on the 2nd floor--Very comfortable beds, lots of space, very clean, with wifi, great shower, pristine pool. The little thing that impressed me was the soap dish in the bathroom!! So simple but absent in so many other hotels. Breakfast worker was cheerful and helpful, food very good. Desk staff (Bill) was especially friendly and helpful on the phone as well as in person. Will definitely stay with this chain again. WNYseniors

    5
    « Excellent BW! Will visit again »

    The weather was not cooperating with our trip home to VT so I was able to get a room here. I only stay with BW nationwide. Anyhow it was a lovely room, the front desk guy was very nice. He also recommended places to eat that were good. Overall, top notch!

    5
    « Lovely BW, great staff! »

    We are stranded here because the weather is turning bad. I was happy to find a BW!! This hotel is lovely, everything seems comfy cozy in the room. The staff are very friendly and helpful. I'm looking forward to a good nights sleep. There are many good places around to eat. Applebees, Perkins, Tim Hortons, etc. Highly recommended!

    5
    « A very pleasant place to stay in Olean »

    This was my first business trip to Olean. Stayed for 2 weeks and was very happy to be in Best Western University Inn. The Staff is very friendly and helpful, rooms are very comfortable and the great position of the hotel near the shopping center/shops/restaurants. The hotel is very generous offering guests free coffee, tea, flavoured waters, fruit, snacks (including warm ones) throughout the day. Now my second business trip (3 weeks) is due and I booked Best Western again because there is now no other choice for me.I felt very much home there, was very impressed and can only recommend this! Daniel

  • 5
    « From Venezuelan to Olean, a nice little place to spend with family »

    was my firs time in Olean, I think that i will never forget It, because i did never know the snow until that day. excellent place to share with family, the beds was awesome, for me found a gym in a hotel is an extra point. i met an amazing women called Sue, she always took care of my family all morning at the breakfast! lovely place!

    5
    « Amazing Vacations »

    Sue is Amazing... Guys this is a wonderful place, where we rested and warmed up during our family vacation January 2016, the facilities are spectacular and the customer service is nothing comparable, we really enjoyed our stay. Once again Sue is Amazing. :)

    5
    « always the choice in Olean »

    over the years this Best Western motel is our favorite.. and always where we stay when in the Olean area.. the place, above all, is clean, well maintained, and has one of the friendliest staffs one could ask for .. Must be a great place to work also; you see a lot of the same employees year after year. see you in July !!!!

    5
    « Happy stay »

    The staff were all extremely friendly and helpful. I breakfast staff went out of her way to find my grandson a chocolate chip muffin that he ask for! I loved all the extra touches like, free soup of the day, fruit infused water, movies and popcorn.

    4
    « Great stay »

    We totally enjoyed our stay at this hotel.We left our event early so we could go enjoy the jacuzzi tub that was in our room. The room was very clean and comfortable, and all staff that we had contact with were professional and pleasant. We would stay here again in a minute. The breakfast was very good with a nice variety of hot and cold items.

    5
    « Exactly what we needed!! »

    I booked approximately 8 rooms for 5 nights in October of 2015 while in the area for a TV shoot. Everyone in the crew was extremely satisfied with their stay and that is rare when you are on the road as much as we are! Bill (GM) and Cindy were very accommodating with our booking requests and the staff went out of their way to make sure that we were happy and comfortable. Would recommend to anyone visiting the area.

    5
    « clean, comfortable bed and great breakfast! »

    Very reasonably priced. Comfy beds. Room included fridge and microwave. Great shower and water pressure and shower head. Breakfast buffet was awesome, sausage, eggs, pancakes, juices, yogurt, cereal, muffins, danishes, muffins, fruit, toast, bagels, hardboiled eggs. Sue was especially great tending to the breakfast area, making sure all items were replenished. The TV in the room could be slightly bigger. Free WiFi. We stayed here after skiing for the day at Holiday Valley in Ellicottville, about a 1/2 hour away because all the hotels in Ellicottville are SUPER EXPENSIVE. Worth the drive to save over $100 per night on a weekend.

    5
    « Friendly »

    Recently stayed there with our two teenagers for a ski weekend. Room was clean and comfortable. Sue the breakfast manger was so friendly and helpful. Everyone there was willing to go above and beyond to meet needs. Definitely will stay there again!

    5
    « A gem among Olean/Bradford hotels »

    My wife and I recently attended a wedding reception, and wanted an efficient place to relax before and after our trip from Buffalo, NY. This hotel is in an excellent location, very close to St. Bonaventure University, and in the midst of many good restaurants. We were very happy about hour choice, and the rooms are surprisingly very large. I would be happy to spend more time here in the future!

    5
    « good management »

    the owner really cares. Lots of detail and service. To use the old adage" some one is watching the store!" It is very unusual to find this overall quality of caring at any price.We look forward to going back.

  • 4
    « Nice Place »

    Rate was reasonable. Hotel was actually very clean. Staff was professional and friendly. Bed was not comfortable however. Was pleasantly surprised and pleased with my stay though. Loved the simple to use television remote and was surprised with the overall cleanliness especially for it being a value brand hotel.

    5
    « Nice »

    Nice is enough but I must enter 200 characters to complete the survey. I feel weekday pricing is to high. But staff is extremely friendly and helpful. Has this reached 200 characters yet. I thinks the Hotel could help me get to 200 characters.

    4
    « Good Hotel »

    Good hotel for the money they have a Applebee's next door for a restaurant and they give a 10% on your bill. The staff Is very friendly and helpful about what they have to offer. They are very polite and will tell you what service they can offer.

    5
    « Most thoughtful and polite ALL around! »

    Great amenities! Have never had a hotel offer free DVD "rental" and bottled water and popcorn to go with it. Every single employee, beginning with Trevor who checked us in, we encountered was friendly and extremely polite. Clean room, workout room and cafe. Only half hour from Holiday Valley Ski Resort.

    5
    « Anniversary Blessings »

    Kudos to Best Western in Olean, and particularly to Trevor, who helped us make reservations in spite of my husband's unpredictable health status, and Sue- the most efficient and helpful hostess at breakfast we have ever encountered. Breakfast was the best ever ( yummy omelets, sausage that was tasty and cooked just right, much more)! Beds were comfy, rooms very well arranged, pool was heated to just the right temperature and accessible hours. We celebrated our 45th with our son and family and thoroughly enjoyed it. All the staff were friendly and helpful.

    5
    « b/w olean »

    clean,great people,lots of places to eat and shopping close by,very good breakfast.if you use corporate lodging they also give you points.people at desk very friendly and helpful.nice town and setting

    3
    « A bit worse than before »

    This was our third stay here, and it was not as good as before. There was only one bar of soap, no lotion, and -- the real problem -- the heater went on all night every 6 minutes, making a loud noise each time. The noise was annoying, I didn't sleep well because of it, and the heat was set very low, so it shouldn't have kept going on. On the other hand, the room was clean, the bed was comfortable, and the coffee in the morning was better than at most such places. So, if it weren't for the heater, I'd have given it an extra star.

    5
    « Great Experience »

    We got our reservation through Priceline and got a decent rate. Very happy. The breakfast is much better than other area hotels, and the pool is warm and comfortable. The beds are cozy, and although there was a problem with the roll-out spare bed, the stay was definitely worth it. I would stay here again.

    5
    « Wonderful stay »

    I had no preconceived notions about this property, as I had not stayed at a Best Western in over 10 years. This property was perfectly located, and just overall nice. I understand it will get a upgrade soon as well. Bill and the staff are among the nicest I have encountered. I'll certainly stay there again when my travels have in the area.

    5
    « Weather extended our stay »

    Staff was very friendly. Breakfast was very good and different choices everyday! Housekeeping was great on making sure we had everything needed and clean towels. Location could not have been better close to everything but away enough to be quiet at night. Would recommend to everyone.

  • 5
    « Santa Claus Parade »

    We stayed for one night with our 11 year old daughter to watch the Christmas Parade and attend the Bartlett Mansion Christmas open house. We stayed here to give our daughter the opportunity to do some swimming in the pool of which she thoroughly enjoyed. Our room was clean and comfortable. The staff was fantastic, breakfast was good and there was always fresh ice water and snacks out in the lobby. We look forward to staying here again.

    4
    « Good, clean value »

    The hotel still has the feel of being new. It presents a good value and is very clean. The free breakfast is good, and is consistent with what has now become the standard chain motel free breakfast. It is conveniently locatedandhas the feel of a well-run business - the staff was friendly and helpful. There were no surprises, either to the positive or the negative.I would not hesitate to stay there again.

    5
    « Overall Class Operation »

    Hotel manager greets us by name. Staff is friendly and accommodating. Rooms are large, clean, and comfortable. Hotels in the area (college campus) are all a little pricey, but this one is actually a little less expensive than the others.

    4
    « Comfortable »

    We stayed from a Friday night to a Monday. Friday night into Saturday morning was really noisy. People were talking loudly in the halls and there seemed to be a lot of people banging their luggage against the doors as they went in and out. Our room was next to the vending machine/laundry area, so that may have had something to do with it. The other two nights were quieter. The bed was really comfortable, as were the down pillows. Everything was clean and nicely organized. The room was spacious; we had a king-sized bed with a chair/ottoman and a desk with a chair. We didn't try the breakfast, but a lot of people seemed to enjoy the breakfast, as well as the snacks put out later in the evening. The staff was helpful and respectful. The location was nice with easy access to stores and restaurants (Applebees is right next door). It was easy to get to the hotel and there was plenty of parking available.

    2
    « recent visit »

    very dated and poor results for dollar. I believe if this was not in a college town the prices would be much lower for what you go. The manager nice guy and very helpful. The rooms need to be completely gutted and redone. The elevator reminds me of the dumb waiters from years past. good thing room was clean, but amazed no premium tv for the price paid.

    4
    « Good location »

    We stayed one night, 092715. Nice Best Western with parking very close to main entrance. Quiet location with plenty of restaurants nearby (had a great meal at Perkins). Good service and complimentary breakfast was ok. Would stay again.

    5
    « A wonderful gateway to Salamanca »

    Hidden at the base of the Salamanca Seneca Alleghany mountains was the quaint town of Olean, NY. This is where we found the Best Western. A great hub to to the casino or antique mall, this hotel was easy to find and near to a good size shopping mall. Staff was extremely helpful in all phases. The room was comfortable and quite. The price was very good and they offered AAA discounts. Breakfast was average Continental but clean and tasty. Two internet computers in the foyer were easy to get to and WI FI was offered.

    5
    « An enjoyable weekend! »

    We stayed here recently following a concert at the casino. The staff is excellent. Cindy checked us in. She was very personable. The room was very nice- it was clean and updated. Henry kept me entertained as I came downstairs at 3:12 in the morning. June was very helpful in the breakfast area. I was glad to see they had a gluten free cereal option. I would definitely stay here again if I came to the area.

    5
    « Finally a safe place for seniors »

    Loved the fact that they had safety rails in the bathroom and a toilet that came up higher than your ankles. Breakfast was good. A little steep in their pricing, and there are other options available. But room was very spacious, and was comfortable after a long day on the road.

    5
    « good stay »

    The staff was wonderful and helpful. The hours of the pool were great. The pool was small but was fine in the early morning when I was the only one in the pool. Nice breakfast choices for the free breakfast.

  • 5
    « Great hotel »

    The hotel is clean, comfortable and spacious. The rooms are quiet. There are restaraunts withing walking distance. Great value for the price. But the best part is the staff. They are friendly and go out of their way to make sure your stay is comfortable. We arrived at the free breakfast 20 minutes after it had closed. Staff saw us and insisted on bring us out some food. Cleaning staff see you walking down the hall and press the elevator for you. I will definitely be back!

    5
    « As Arnold says: I'll be back! »

    Great hotel conveniently located in the area to great restaurants and local sites. Staff is very friendly and outgoing. Room was very clean and all amenities worked well. Easy access and plenty of parking.

    5
    « Another Great Experience in Olean »

    My wife and I were in Olean, New York this past Sunday and checked in at the Best Western where we were greeted in the usual friendly manner by the two desk clerks. We were sorry to hear that one of our favourites there, Breakfast Sue, had suffered a stroke; however, it was great to hear that she had been kept on in a new capacity. Our room was very clean, well stocked and prepared well for our visit. The desk clerk that night, Henry, checked us in quickly, was congenial as usual and we had a few laughs together before heading to our room. Monday morning, the general manager, Bill was on duty and he greeted us as though we were a part of his family. We've seen this young man rise up through the ranks at this hotel over the past few years and he has turned this hotel into an outstanding place to spend a night--or longer. A great, hot breakfast is also provided in the morning to get the day off right.

    5
    « Comfortable Stay »

    I spent one night at the Best Western Plus University Inn in Olean, NY. The hotel is clean, conveniently located and most importantly, very comfortable. It offers free breakfast with many choices, a nice small swimming pool and free parking. It's located right next to Applebee's, across the street from Wal-Mart and down the road from St. Bonaventure University, I was able to check-in early which was fantastic. My stay was very pleasant and I have zero complaints.

    4
    « Clean and comfortable »

    This hotel is very clean and comfortable, with helpful staff and lots of restaurants and stores nearby. Not far from St. Bonaventure University. Decor is somewhat basic, but it includes a pool and fitness center, everything you need.

    5
    « Allegany NY hotel »

    This is a very nice hotel, clean and friendly staff. The whirlpool room is great and Breakfast is always a hit in the morning. I would recommend this hotel for anybody to stay. The pool is nice and clean and comfortable to sleep.. There are lots of restaurants and shopping within walking distance. The pizza places will deliver and Applebee's is next door. We come here for our Anniversary every year. We love the place.

 

Getting to the hotel ...

All directions
·From: North. Take State Route 16S turn right onto State Route 417W for 3 miles, the Best Western Plus University Inn is on the left. ·From: South. Take State Route 16N turn left onto State Route 417W for 3 miles, the Best Western Plus University Inn is on the left. ·From: East and West. Take Interstate 86, Exit 24, turn left onto State Route 417E for 2 miles, the Best Western Plus University Inn is on the right.
 

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