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SureStay Hotel By Best Western Olathe, Olathe

211 N Rawhide Drive, 66061-3634, Olathe, United States - See on a map
SureStay Hotel By Best Western Olathe - Welcome to the SureStay Hotel by Best Western Olathe! The SureStay Hotel By Best Western Olathe is ideally located in the center of Olathe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Here at the SureStay Hotel by Best Western Olathe, we are passionate about taking great care of you and want to make your stay is exceptional, whether you're planning a business trip or a family vacation. The hotel has just been newly remodeled in 2020, for a comforting stay at a great value.


Hotel By Best Western Olathe




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 95 guest reviews
Very Good
Business Business
Couples Couples
Family Family
Friends getaway Friends getaway
Solo travel Solo travel
Sleep Quality

"Non-smoking room???"

User 30/04/2021

"Non-smoking" room reeked of smoke! I even smelled like it after leaving. If this wasn't a short rest stop while transporting a car, I would have left. Switching rooms didn't seem like it would have improved things... The place was dirty, and some of the cliente/visitors were questionable. There was some sort of transaction going on between a man and woman outside my door at around 2 AM. I parked my new car near the front entrance for fear it may get damaged or broken into...


User 21/03/2021

Absolutely wonderful service. He was nice enough to bring me my towels to the Room late at night. It was a very pleasant stay. I would recommend it to any of my friends when if they come into town. Thanks again

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you so much for stay with us. We appreciate the feedback and will pass this on to Jeff. We hope you stop by when you're in the area again.

"Home away from home"

Breakaway49, Shawnee, Kansas 11/03/2021

First off, Jeff at the front desk is friendly, personable and professional. Jeff always remembers my name and knows my favorite room. The rooms are very clean and amply supplied with lots of fresh clean towels. The beds are so comfortable with lots of pillows. I like to come to this Sure Stay to take a break and and just breath.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you so much for staying with us. We hope to see you again soon.

"Couple time"

User 08/03/2021

Chad was the clerk who checked us in. He was very helpful. He showed us the pamphlets for attractions in that area. The room was clean, fresh However, in the bathroom there was someone else's hair in the tub that we noticed when we was taking a shower. And the advertisement says free breakfast. But it was a lunch, something u would get in elementary school. The location its self was ok, but it was in a run down part of town. The turn off of the highway was dangerous, extremely poorly Designed sharp right hand turn and the hotel was behind a dealership. Leaving the hotel was inconvenient as well. Bad location

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank for taking the time to provide us valuable feedback. We are sorry to hear that your recent stay with us did not exceed your expectations. This will we shared our Housekeeping staff to make future improvements and we will also look at making changes to our Grab and Go bags keeping Covid 19 restrictions in mind. We hope you will give us another chance and stay with us again.

"First Time Getaway"

Animeinfection, Emporia, Kansas 02/03/2021

The front desk was not only friendly but very informative for someone who never been to the Kansas City area. Their breakfast wasn't so great, however, it couldn't be helped because of the COVID issue. They were breakfast in a bag still better than nothing at all. Their bed was so comfortable and relaxing and rooms get warm very quickly since some of the days were cold. I would definitely come back again and stay at this hotel!!!

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you. We hope to see you again soon.

"Great For Truck Drivers"

User 26/02/2021

My husband and I were very pleased with our stay. Very accessible semi parking and great rate for truckers. Rooms were clean and beds comfortable. Nice sized T.V and couch in room were a plus. Chad checked us in and he was so polite and professional. Will definitely be back in the future!

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thanks Amber. We hope to see you and your husband again when you're back in the area.

"Customer Service"

User 26/02/2021

This Hotel has great staff. Friendly and willing to everything they can to make your stay a pleasant one. Front desk, Scott, Jeff and Chad are great. James, the Maintenance guy, who also does housekeeping when needed, is a friendly man, who will go out of his way to help any guests. Housekeeping staff are awesome as well.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thanks Lori. It's been great having your stay at the hotel.


elisalN457LL, Kansas City, Missouri 14/02/2021

Excellent customer service.I was helped by Jeff & Chad. Rooms are very clean.looks like the hotel was remodeled!Very close to the nearest gas station close to all the restaurant. I had food delivered.I'm right next door to the laundry facility.they have grab n guh o breakfast,everything I need and the prices are very affordable Very comfortable here

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Elisa. We hope to see you again soon.

"Surestay motel"

troysiron, Olathe, Kansas 11/02/2021

Chad and the whole front of desk crew are awesome..they made my difficult situation and made it better. Manish is truly a wonderful keeping was completely divine .thanks to everyone at this location.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Troy. It's been great hosting you at the hotel.

"Very comfortable stay"

mardellb2021, Mankato, Minnesota 11/02/2021

We came to town for a family gathering. Our room was very comfortable. Any time I had a question or request the staff was very helpful and quick to respond. Location was close to lots of restaurants and other conveniences.


milburnross, Lenexa, Kansas 08/02/2021

I had a reservation through a third party for a room at sure stay for a week. Unfortunately I had to cancel at Sure Stay and go to a different hotel. I contacted Jeff the next day about my refund and he determined that the third party was responsible for that refund. However the third party was not agreeing to do so ! Jeff worked with Sure Stay to get a refund for me . He was able to tell me the refund amount and date I should receive it. Thank you Jeff

"Customer care.."

User 31/01/2021

Jeff has went above and beyond during my stay here. I asked if he had known of any organizations that could help with my housing, and about thirty minutes later Jeff provided me with a print out of several pages of different resources, organizations that could help. He hadn't known me, but he showed compassion for another human being in distress. Another instance, Jeff came to my room to install a new phone bracket because the phone hadn't been working. He is a top notch guy with impeccable customer care! Jim the maintenance guy, as well as Gabrielle the housekeeper have caring hearts as well. Very attentive to your needs. Above and beyond!

"Jeff is the best"

User 27/01/2021

I really like the hotel Jeff the worker Is a grate and hard worker he does his job he is a really good man some of the other workers dont do stuff but jeff will get the job done and right I believe he should get a raise

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you staying with us Tanner, we appreciate your feedback.

"Great Stay"

O2467ECraymondh, Olathe, Kansas 26/01/2021

I stayed here and it was for a extended stay due to Corona, anyway I was here just under 5 months, yes I said 5 months while I was relocating to a new apartment. I will say that Manish and James the maintenance man treated me well during my stay. I'm a Veteran, and I felt like one while I was with them.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Ray! It was our honor meeting you.

"Best customer service"

User 25/01/2021

I have been doing a lot of driving and a lot of last minute hotel booking. Jeff has been the friendliest, most accommodating gentlemen I've met. Super grateful for his hospitality. Super clean and great customer service.

Manish Mistry, Owner at SureStay Hotel by Best Western Olathe, responded to this review
Thank so much for your feedback! We hope to see you again soon.


User 20/01/2021

Excellent service!!! I stay here every time I am in Olathe! Jeff always hooks me up. He is amazing!!! I come to Olathe for business at least twice a year. Jeff has paid attention to when I am here by myself or with my partner, and sets me up appropriately.

"Rat Trap Motel"

Jroper2856, Temple, Texas 01/07/2020

This hotel defines the meaning of ghetto/rat trap motel, disgusting inside and outside. Building is run down, room smelled of cigarettes. I only stayed the night because they ready charged my card. Do NOT entertain the thought of staying here!

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
I am very sorry we were not able to provide you with the quality of service you deserve during your recent stay with us. Our guest rooms were all recently renovated with new furniture, paint, carpet, AC Units, and many other items, but we are still in the process of completing renovations to the exterior.

"Boys Baseball Tournament"

CKoser, Aurora, Colorado 16/06/2020

Wonderfully updated & renovated rooms, but not paying for unnecessary frills! ‘Frig & microwave in each room, grill inn parking lot, ice vending, A/C, big TV, nice beds, can park small campers for less price than a campground. Great customer service.

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Carol for stay with us during the tournament. We enjoyed hosting you and your family at our hotel.

"Bad experience"

mljhawk, Avon, Colorado 22/03/2020

I stayed at this hotel last week due to the convenient location near my work. I booked my stay online, the photos look fairly good. The actual appearance is much worse, my room was terrible. I can't really describe how bad this facility is and I encourage you to avoid it. Of course, there was no breakfast due to COVID-19, but also no coffee or juice or anything. There are other options nearby, stay away from SureStay.


lisamharris76, Olathe, Kansas 09/03/2020

Very comfortable stay. Good coffee ,Not much food for a continental breakfast For the prices. Easy access to many other food establishments Location is next to I-35 Hwy staff is friendly & accommodated me as needed. Overall I was very satisfied with my stay

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you for you kind review. We look forward to seeing you again.

"Would not recommend your staying here"

419Cheryl, South Greenfield 31/10/2019

We arrived around 6 pm and found the entrance door is a steel security door with a window in it. There is a very large dumpster taking up most of the front parking lot - it appears new when contrasted with the appearance of the motel. Jeff, who initially checked us in was excellent and gracious. There has been a lot of painting done lately, as evidenced by paint splatters on windows and outside walkway. The lighting in the rooms is not adequate for seniors with diminished vision. We had to walk past a beat-up sofa with a broken leg sitting in an outdoor walkway to get to our room. The walkway is uneven and has very old indoor/outdoor carpeting of an indiscernible color. The room (in no smoking hotel) smelled of old and stale cigarette smoke. The flat screen TV was very small - we did not turn it on to see if it worked. We did not stay overnight because we discovered we had not packed some life-sustaining medications. The service we booked through is willing to return our money, however Rodeway will not refund it. Scott, who we called to find out about a refund, was to call back, but we waited several hours and he had not, so we called again. We were told he had gone for the day. We will not be staying at a Rodeway Inn ever again.

"Won't stay here again."

User 25/10/2019

The room had been remodeled but the work was sloppy/substandard through out the room and around the building. Shabby lobby - we did not have breakfast there and the breakfast selection was very limited for Choice Hotels. There was a broken window in our room and we could see this in other rooms. The peep hole in the door had been painted over. The neighborhood doesn't feel safe. It smelled like mold - we did not want to use the shower. Several long term "guests" that were a bit noisy. The vending area had mountains of "guest" laundry piled around. The building has major structural issues - you can see cracks in exterior walls/walkways and you can see where concrete floors have a definite slope to them. There were a couple of locals hanging around the lobby that were chatting with a staff member. Priced too high for what you get or don't get. I will never stay here again. The gent who checked out before us said, "I've been thrown out of better places than this...." Totally agree with that statement.

"Price = Value"

Donna N, Dupo, Illinois 10/10/2019

This motel has gone thru some much needed updates. Rooms are all new and fresh with new bedding, paint, carpet, furniture and TV! It's a really nice room and you won't feel like your staying in a 70's motel room! As always, the staff was friendly and helpful :-)

"Our stay"

User 09/09/2019

This has been our 3rd stay here my husband has to come here for cemo every 3rd week it has easy access to the room the hotel is getting a major makeover I believe it will be a very nice place when done the desk clerk has went far and over with kindness and so helpful, the whole staff is so considerate thank you all for making a bad trip so comfortable for us

"Really bad customer service honestly it wasn't even service just robotic policy with no ability to analyse the situation"

User 07/06/2019

Bad customer service made a booking on the choice hotels website that says room will be held until 7am the next day. After making the booking called and asked if that would be ok if I come in a 6am the next day to check in. Was told that was not the policy and they could not do this. It says it on the booking that you can and in the booking email. They did not even attempt to address my concerns just simply spouted off the internal policy. Not happy with service. I stayed at this hotel well over 50 times going back to the days they were Days Inn. This will be my last time it will be more expensive and less convenient but at least the service cannot get worse.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.