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SureStay Hotel By Best Western Olathe, Olathe

211 N Rawhide Drive, 66061-3634, Olathe, United States - See on a map
SureStay Hotel By Best Western Olathe - Welcome to the SureStay Hotel by Best Western Olathe! The SureStay Hotel By Best Western Olathe is ideally located in the center of Olathe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Here at the SureStay Hotel by Best Western Olathe, we are passionate about taking great care of you and want to make your stay is exceptional, whether you're planning a business trip or a family vacation. The hotel has just been newly remodeled in 2020, for a comforting stay at a great value.

SureStay

Hotel By Best Western Olathe

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 121 guest reviews
NOTE ISSUED
Excellent
45
Very Good
29
Average
9
Poor
9
Terrible
29
REFER TO NOTICE
Business Business
26
Couples Couples
13
Family Family
28
Friends getaway Friends getaway
7
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worst Best Western experience"

1
User 15/05/2022

This place should be an embarrassment to Best Western. Let me count the ways: ugly location, noises, tiny room, no light in bathroom, clerk unable to replace it, no hair dryer, rip off price for the night we were there. Do whatever you can to avoid a stay here.

"satisfactory stay"

4
Spencer S, Temecula, California 11/05/2022

This hotel has always been good to stay at. The front desk has always been helpful. Any thing that you need, they are more than happy to accommodate you needs. The staff we have been in contact with has always been helpful.

"Unhappy"

2
User 20/04/2022

Like Bestern Western Hotels. Had a $10.00 off voucher and wanted to use it. Girl at desk said she would have Jeff do it and would not charge the room til it was taken care of. Next morning Mr. GRUMPY was at the desk and curtly told me Jeff had not come in. We had breakfast and left. Few days later the full amount was charged. Last week I called and talked to Toni who remembered us and said she thought it was credited but she would talk to Jeff and get it fixed, Today is the 20th and still no credit!!!!

"Very pleasant stay"

4
whaleybh, Kansas City, Missouri 27/03/2022

Staff was exceptional. Jeff was very helpful and engaging making the stay that much more pleasant. Room was very adequate and clean, but a bit dated. Location is good with quick access to major interstate access.

"Understaffed and it shows"

2
User 21/03/2022

This hotel is currently understaffed, and it shows. The man at the front desk was obviously having a bad day, and said that he only had one person cleaning rooms. When we went to our room, the sink was filthy, and looked like someone had dumped dirty mop water, or the plumbing had backed up into it. I went back to the front desk, and was given a key for a new room, which was fine. When I went back to the front desk to have my husband's key recoded for the new room, the man at the desk acted like he was going to lose his mind. Our group of 3 were the only ones checking in at the time, but it was evidently too much for him to handle. I have stayed at Surestay hotels before, but have never been treated so rudely anywhere. We will not be staying here again.

"The good, the bad, and the ugly"

3
freckles8989, Missouri 20/03/2022

Good: Economical price. Good water pressure and plenty hot water when showering. Bad: Front desk lacked basic customer service skills (possibly due to a shortage of help). Floor by vanity and bathroom in need of a good scrubbing. Hair in tub. Dead insect in bed. TV had very snowy picture. Ugly: Looked like painting was done in an extreme hurry since there was paint on hardware and splattered on floor.

"Surprised"

5
User 20/01/2022

Wasn't expecting much judging from the old reviews, but WOW! Hotel is very nicely remodled and despite being short staffed, everyone was pleasant and provided exceptional service. Eva from Housekeeping was amazing.

"Clean"

5
User 10/01/2022

Good, quiet night of rest. Staff was friendly, price was cheaper than i would expect for this motel. Probably the nicest surestay's i have stayed at in the last few months, the quality is probably better than a lot of best westerns.

"satisfactory stay"

4
Spencer S, Temecula, California 19/12/2021

Both men at the desk were always helpful and friendly. They now have a pancake maker in the breakfast areal. Water and coffee are always available. Room was comfortable and we were happy with the location of the room.

"Jeff was awesome!"

5
User 13/12/2021

We come to Olathe every Christmas season for work; multiple weeks. This is the ONLY place we will stay! Jeff ALWAYS takes great care of us; he goes above and beyond what we would expect; continually checking on us and helping carry luggage, etc. The rooms and property are super clean, and we feel very safe coming in late. We will absolutely be back.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
It was great seeing you guys again!

"SureStay in Olathe"

5
carlbickham, Bristow, Oklahoma 26/11/2021

This is the only motel that my wife and I stay at. All of the staff are very professional and friendly. Rooms are spacious and comfortable. The king size beds are the most comfortable beds we have ever slept on. The staff knows us by name and treats us like family.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you for feedback. Hope to see you guys back soon.

"Not worth the money."

2
klingerc, Tucson, Arizona 04/11/2021

Old property with small rooms, small bathroom, bathroom door practically hits the toilet , uncomfortable beds, poor TV's, exterior entrances. Breakfast was nearly nonexistent. A lot of exterior noise during the night.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you for giving us and try and providing feedback.

"Great place!"

5
User 15/10/2021

It was clean, staff was nice, very affordable. They let me check in early, free breakfast, large rooms and great amenities. Great location and quiet for being so close to the interstate. There's laundry and vending and even a blow dryer upon request.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thanks for stay with us.

"Excellent stay"

5
User 11/10/2021

Room was nice and clean, staff was nice and friendly. I give this stay a 10 and would recommend to family and friends. We was as so pretty close to a lot of things to go and do. Mr. Jeff at the front desk was very helpful.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you! Will pass on the kind words to Jeff.

"Great price but an old facility"

4
zjeremy127, Omaha, Nebraska 28/09/2021

This is a very old property but they are remodeling. Small things like paint and new furniture. My bathroom door was broken due to pet damage, there was construction tape in the bathtub, and the tub constantly ran. Room 222 was mostly clean, working AC, and I received clean towels during my 2 night stay. They did not clean the room or change bedding though. I moved a chair and nightstand and there was dirt under them but not a huge issue. Limited breakfast due to COVID. I would stay here again based on price.

"Great Stay"

5
User 25/09/2021

Jeff at the front desk is awesome. I am a non-smoker ,and the room I was booked into was a Smoking room.Jeff at the front desk took note of my issue and moved me to another room, he personally showed me the room that was available. Great Customer Service.

"bereavement visitation"

1
738mangald, DENTON, United States 13/09/2021

Unexpectable treatment to client from morning front desk staff. I made an request for breakfast item which he responded with offensive screaming gesture at me. Secondly, when my aunt called for the early morning check out steps, this staff answered " What do you want, I am very busy here".

"Nice place for a great value"

5
User 07/09/2021

It's an older hotel/motel that they have remodeled. If you're into fancy places, this isn't the place for you. We were looking for a quiet clean place at an affordable price and this was perfect for us. Place was clean and quiet, all the staff were extremely friendly and helpful. The bed and pillows were very comfortable. Had good water pressure in the showers and sink.

"Jeff at front desk"

5
User 05/09/2021

He is awesome at his job , very professional with excellent people skills , which is rare these days with the breed of people walking this earth . Need more human beings like him for sure . Great job on finding this gem of an employee!

"One of my Favorites"

5
User 29/08/2021

The beds are awesome, memory foam. Price is right, quiet and peaceful! I was greater very warmly by Scott the next morning. Jim was awesome and thank you for going above and beyond checking me in!! I suggest anyone stay here

"Sure Stay Olathe"

2
User 25/08/2021

The people were nice, and the property is in need of updating. However, there were burn holes in the sheets and dead bugs on the bathroom floor. The a/c worked fantastic! Which was important being August in MO.

"Hard to find but worth it"

4
User 11/08/2021

This was one of the last stops of a 2400 mile round trip. the service was good and we had a pleasant stay. It was an older facility of the Best Western chain and was , of course, not up to the standards of a Bet Western plus hotel.

"Found help along the way"

4
Z1142KOlindab, Frisco, Texas 29/07/2021

My son was traveling from Myrtle Beach back home to Denver. I know that being on the road with his gf and dog had been exhausting especially when it was hard to find a place to stop and rest. I ( mom) called the hotel directly and spoke to a gentleman that was extremely polite and helpful. He helped my son arrange to stay the night there. My son was very grateful and loved the hotel.

"I have enjoyed the SureStay so much that I am constantly having my stay Extended!"

5
User 17/05/2021

I have had the best luck with constant and consistant help from the house keeping and management; Jeff here at the Olathe location has such a friendly and approachable attitude; and you can tell the pride and dedication he puts into his job. Always ask for Jeff!

"Non-smoking room???"

1
User 30/04/2021

"Non-smoking" room reeked of smoke! I even smelled like it after leaving. If this wasn't a short rest stop while transporting a car, I would have left. Switching rooms didn't seem like it would have improved things... The place was dirty, and some of the cliente/visitors were questionable. There was some sort of transaction going on between a man and woman outside my door at around 2 AM. I parked my new car near the front entrance for fear it may get damaged or broken into...

"MR. JEFF"

4
User 21/03/2021

Absolutely wonderful service. He was nice enough to bring me my towels to the Room late at night. It was a very pleasant stay. I would recommend it to any of my friends when if they come into town. Thanks again

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you so much for stay with us. We appreciate the feedback and will pass this on to Jeff. We hope you stop by when you're in the area again.

"Home away from home"

5
Breakaway49, Shawnee, Kansas 11/03/2021

First off, Jeff at the front desk is friendly, personable and professional. Jeff always remembers my name and knows my favorite room. The rooms are very clean and amply supplied with lots of fresh clean towels. The beds are so comfortable with lots of pillows. I like to come to this Sure Stay to take a break and and just breath.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you so much for staying with us. We hope to see you again soon.

"Couple time"

3
User 08/03/2021

Chad was the clerk who checked us in. He was very helpful. He showed us the pamphlets for attractions in that area. The room was clean, fresh However, in the bathroom there was someone else's hair in the tub that we noticed when we was taking a shower. And the advertisement says free breakfast. But it was a lunch, something u would get in elementary school. The location its self was ok, but it was in a run down part of town. The turn off of the highway was dangerous, extremely poorly Designed sharp right hand turn and the hotel was behind a dealership. Leaving the hotel was inconvenient as well. Bad location

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank for taking the time to provide us valuable feedback. We are sorry to hear that your recent stay with us did not exceed your expectations. This will we shared our Housekeeping staff to make future improvements and we will also look at making changes to our Grab and Go bags keeping Covid 19 restrictions in mind. We hope you will give us another chance and stay with us again.

"First Time Getaway"

4
Animeinfection, Emporia, Kansas 02/03/2021

The front desk was not only friendly but very informative for someone who never been to the Kansas City area. Their breakfast wasn't so great, however, it couldn't be helped because of the COVID issue. They were breakfast in a bag still better than nothing at all. Their bed was so comfortable and relaxing and rooms get warm very quickly since some of the days were cold. I would definitely come back again and stay at this hotel!!!

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you. We hope to see you again soon.

"Great For Truck Drivers"

5
User 26/02/2021

My husband and I were very pleased with our stay. Very accessible semi parking and great rate for truckers. Rooms were clean and beds comfortable. Nice sized T.V and couch in room were a plus. Chad checked us in and he was so polite and professional. Will definitely be back in the future!

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thanks Amber. We hope to see you and your husband again when you're back in the area.

"Customer Service"

5
User 26/02/2021

This Hotel has great staff. Friendly and willing to everything they can to make your stay a pleasant one. Front desk, Scott, Jeff and Chad are great. James, the Maintenance guy, who also does housekeeping when needed, is a friendly man, who will go out of his way to help any guests. Housekeeping staff are awesome as well.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thanks Lori. It's been great having your stay at the hotel.

"Wow!"

5
elisalN457LL, Kansas City, Missouri 14/02/2021

Excellent customer service.I was helped by Jeff & Chad. Rooms are very clean.looks like the hotel was remodeled!Very close to the nearest gas station close to all the restaurant. I had food delivered.I'm right next door to the laundry facility.they have grab n guh o breakfast,everything I need and the prices are very affordable Very comfortable here

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Elisa. We hope to see you again soon.

"Surestay motel"

5
troysiron, Olathe, Kansas 11/02/2021

Chad and the whole front of desk crew are awesome..they made my difficult situation and made it better. Manish is truly a wonderful person...house keeping was completely divine .thanks to everyone at this location.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Troy. It's been great hosting you at the hotel.

"Very comfortable stay"

5
mardellb2021, Mankato, Minnesota 11/02/2021

We came to town for a family gathering. Our room was very comfortable. Any time I had a question or request the staff was very helpful and quick to respond. Location was close to lots of restaurants and other conveniences.

"Jeff"

5
milburnross, Lenexa, Kansas 08/02/2021

I had a reservation through a third party for a room at sure stay for a week. Unfortunately I had to cancel at Sure Stay and go to a different hotel. I contacted Jeff the next day about my refund and he determined that the third party was responsible for that refund. However the third party was not agreeing to do so ! Jeff worked with Sure Stay to get a refund for me . He was able to tell me the refund amount and date I should receive it. Thank you Jeff

"Customer care.."

5
User 31/01/2021

Jeff has went above and beyond during my stay here. I asked if he had known of any organizations that could help with my housing, and about thirty minutes later Jeff provided me with a print out of several pages of different resources, organizations that could help. He hadn't known me, but he showed compassion for another human being in distress. Another instance, Jeff came to my room to install a new phone bracket because the phone hadn't been working. He is a top notch guy with impeccable customer care! Jim the maintenance guy, as well as Gabrielle the housekeeper have caring hearts as well. Very attentive to your needs. Above and beyond!

"Jeff is the best"

5
User 27/01/2021

I really like the hotel Jeff the worker Is a grate and hard worker he does his job he is a really good man some of the other workers dont do stuff but jeff will get the job done and right I believe he should get a raise

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you staying with us Tanner, we appreciate your feedback.

"Great Stay"

5
O2467ECraymondh, Olathe, Kansas 26/01/2021

I stayed here and it was for a extended stay due to Corona, anyway I was here just under 5 months, yes I said 5 months while I was relocating to a new apartment. I will say that Manish and James the maintenance man treated me well during my stay. I'm a Veteran, and I felt like one while I was with them.

Manish Mistry, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Ray! It was our honor meeting you.

"Best customer service"

5
User 25/01/2021

I have been doing a lot of driving and a lot of last minute hotel booking. Jeff has been the friendliest, most accommodating gentlemen I've met. Super grateful for his hospitality. Super clean and great customer service.

Manish Mistry, Owner at SureStay Hotel by Best Western Olathe, responded to this review
Thank so much for your feedback! We hope to see you again soon.

"Mr."

5
User 20/01/2021

Excellent service!!! I stay here every time I am in Olathe! Jeff always hooks me up. He is amazing!!! I come to Olathe for business at least twice a year. Jeff has paid attention to when I am here by myself or with my partner, and sets me up appropriately.

"Rat Trap Motel"

1
Jroper2856, Temple, Texas 01/07/2020

This hotel defines the meaning of ghetto/rat trap motel, disgusting inside and outside. Building is run down, room smelled of cigarettes. I only stayed the night because they ready charged my card. Do NOT entertain the thought of staying here!

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
I am very sorry we were not able to provide you with the quality of service you deserve during your recent stay with us. Our guest rooms were all recently renovated with new furniture, paint, carpet, AC Units, and many other items, but we are still in the process of completing renovations to the exterior.

"Boys Baseball Tournament"

5
CKoser, Aurora, Colorado 16/06/2020

Wonderfully updated & renovated rooms, but not paying for unnecessary frills! ‘Frig & microwave in each room, grill inn parking lot, ice vending, A/C, big TV, nice beds, can park small campers for less price than a campground. Great customer service.

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you Carol for stay with us during the tournament. We enjoyed hosting you and your family at our hotel.

"Bad experience"

1
mljhawk, Avon, Colorado 22/03/2020

I stayed at this hotel last week due to the convenient location near my work. I booked my stay online, the photos look fairly good. The actual appearance is much worse, my room was terrible. I can't really describe how bad this facility is and I encourage you to avoid it. Of course, there was no breakfast due to COVID-19, but also no coffee or juice or anything. There are other options nearby, stay away from SureStay.

"Comfortable"

4
lisamharris76, Olathe, Kansas 09/03/2020

Very comfortable stay. Good coffee ,Not much food for a continental breakfast For the prices. Easy access to many other food establishments Location is next to I-35 Hwy staff is friendly & accommodated me as needed. Overall I was very satisfied with my stay

Manish M, General Manager at SureStay Hotel by Best Western Olathe, responded to this review
Thank you for you kind review. We look forward to seeing you again.

"Would not recommend your staying here"

1
419Cheryl, South Greenfield 31/10/2019

We arrived around 6 pm and found the entrance door is a steel security door with a window in it. There is a very large dumpster taking up most of the front parking lot - it appears new when contrasted with the appearance of the motel. Jeff, who initially checked us in was excellent and gracious. There has been a lot of painting done lately, as evidenced by paint splatters on windows and outside walkway. The lighting in the rooms is not adequate for seniors with diminished vision. We had to walk past a beat-up sofa with a broken leg sitting in an outdoor walkway to get to our room. The walkway is uneven and has very old indoor/outdoor carpeting of an indiscernible color. The room (in no smoking hotel) smelled of old and stale cigarette smoke. The flat screen TV was very small - we did not turn it on to see if it worked. We did not stay overnight because we discovered we had not packed some life-sustaining medications. The service we booked through is willing to return our money, however Rodeway will not refund it. Scott, who we called to find out about a refund, was to call back, but we waited several hours and he had not, so we called again. We were told he had gone for the day. We will not be staying at a Rodeway Inn ever again.

"Won't stay here again."

2
User 25/10/2019

The room had been remodeled but the work was sloppy/substandard through out the room and around the building. Shabby lobby - we did not have breakfast there and the breakfast selection was very limited for Choice Hotels. There was a broken window in our room and we could see this in other rooms. The peep hole in the door had been painted over. The neighborhood doesn't feel safe. It smelled like mold - we did not want to use the shower. Several long term "guests" that were a bit noisy. The vending area had mountains of "guest" laundry piled around. The building has major structural issues - you can see cracks in exterior walls/walkways and you can see where concrete floors have a definite slope to them. There were a couple of locals hanging around the lobby that were chatting with a staff member. Priced too high for what you get or don't get. I will never stay here again. The gent who checked out before us said, "I've been thrown out of better places than this...." Totally agree with that statement.

"Price = Value"

4
Donna N, Dupo, Illinois 10/10/2019

This motel has gone thru some much needed updates. Rooms are all new and fresh with new bedding, paint, carpet, furniture and TV! It's a really nice room and you won't feel like your staying in a 70's motel room! As always, the staff was friendly and helpful :-)

"Our stay"

5
User 09/09/2019

This has been our 3rd stay here my husband has to come here for cemo every 3rd week it has easy access to the room the hotel is getting a major makeover I believe it will be a very nice place when done the desk clerk has went far and over with kindness and so helpful, the whole staff is so considerate thank you all for making a bad trip so comfortable for us

"Really bad customer service honestly it wasn't even service just robotic policy with no ability to analyse the situation"

1
User 07/06/2019

Bad customer service made a booking on the choice hotels website that says room will be held until 7am the next day. After making the booking called and asked if that would be ok if I come in a 6am the next day to check in. Was told that was not the policy and they could not do this. It says it on the booking that you can and in the booking email. They did not even attempt to address my concerns just simply spouted off the internal policy. Not happy with service. I stayed at this hotel well over 50 times going back to the days they were Days Inn. This will be my last time it will be more expensive and less convenient but at least the service cannot get worse.

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