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Best Western Plus Hotel CottonTree Inn, North Salt Lake

4.5/5  - basé sur 543 notations.
1030 N 400 E, 84054-1946, North Salt Lake, United States - See map
Best Western Plus CottonTree Inn - Welcome to the Best Western PLUS CottonTree Inn in North Salt Lake! We offer easy access to Salt Lake City's most exciting events and attractions. We are located just off the I-15 and close to many dining options. The Best Western Plus CottonTree Inn is ideally located in the center of North Salt Lake. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Cotton Tree Inn! Guests looking for a Best Western hotel near Salt Lake City with great customer service and an unbeatable location can have it all right here. Our North Salt Lake hotel is near Lagoon Amusement Park, perfect for a fantastic family adventure. Salt Lake City isn’t far away, and the entire region is filled with bountiful beauty. A convenient location helps make our newly renovated hotel the perfect accommodation for any trip. With a gratuity shuttle to and from the airport (scheduled 5:30 a. m. to 11:30 p. m. ) along with a free, full hot breakfast, you’ll feel right at home. Our morning spread features waffles, pastries, fresh fruits, cereal, yogurt and 100% Arabica coffee or juices along with specialty items such as eggs and bacon or sausage. The Legacy Events Center brings many guests to our North Salt Lake hotel for special events, meetings and conferences. Salt Lake International Airport is moments away which is great news for guests who need to catch a connecting or early flight. Of course, convenience to downtown Salt Lake shopping and the LDS Temple Visitors' Center is a big reason why many guests choose to stay with us. Located approximately six miles north of Salt Lake City, guests have easy access to City Creek Center shopping and the Gateway Mall. The Energy Solutions Area is the home of the Utah Jazz, and the LDS Family History Center is popular for genealogists, or those tracking their family tree. If you’re staying at our North Salt Lake hotel on business, you’ll enjoy a great location and short commute to the most popular local businesses. Employees of the Holly Oil Refinery, Conoco Phillips North Salt Lake Product Terminal, Utah Manheim Auto Auction, and those in town for the Management Training Corporation all enjoy the friendly service and quality amenities we offer. Book your Best Western Plus Cotton Tree Inn today and take advantage of a quiet airport location! Enjoy your stay.

Best Western Plus

Hotel CottonTree Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 543 guest reviews
NOTE ISSUED
Excellent
300
Very Good
167
Average
48
Poor
20
Terrible
8
REFER TO NOTICE
Business Business
110
Couples Couples
148
Family Family
193
Friends getaway Friends getaway
30
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient location, very friendly staff"

5
06/11/2018

We stopped for one night and were checked in very efficiently, with a pleasant greeting. This is a very well maintained property. Our room was very clean and comfortable. It was on the south side of the property, with easy access to the car park. We did not use the pool, but it looked very nice--just didn't have time to enjoy it. The breakfast area is adequate, and included some hot items. This was a pleasant place, easy to access from I-15, right off the freeway. It is now on my list of preferred places to stay when passing through.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for leaving us feedback about your recent stay at our Best Western Plus CottonTree Inn. I'm very happy to hear that you enjoyed your stay and that we were able to make such a great impression in just one night! I hope that the next time you are in town you get to relax and try out our indoor pool and hot tub. We look forward to welcoming you next time! Jessica Vore Sales Coordinator

"Wonderful hotel with amazing staff!"

5
04/11/2018

My brother had booked at another brand and was not impressed upon arrival. I convinced him to try Best Western, as I've had good look in the past. This hotel made him see the virtues of a reputable brand. The woman who checked us in was an absolute delight. Everything was clean and comfortable with a super friendly staff!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Matthew, Thank you so much for leaving us your kind feedback regarding your recent stay at our Best Western Plus CottonTree Inn. I am very happy to hear that our staff was able to make your stay a memorable one, I will be sure to pass your compliments along to all of our staff. Please come again when you're next in town! Jessica Vore Sales Coordinator

"Good nights sleep"

5
02/11/2018

The Best Western Plus Cottontree Inn is an easy on/off freeway location. The area was clean and quite, even though the freeway was very close. We didn't hear any traffic noise. The employees were all very friendly and seemed well trained. They have a very cool coffee machine near the lobby which had whipped coffee that was delicious. The rooms were clean and comfortable. We liked that the pillows were not all so firm as to give you a stiff neck, some soft & fluffy others abit more stiff.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback on TripAdvisor. I am very happy to hear that you enjoyed your stay and got to enjoy our coffee and complimentary full hot breakfast. I'm glad that our staff was able to make your visit welcoming and comfortable. We hope to see you the next time you are in town! Jessica Vore Sales Coordinator

"Watch your step"

3
10/10/2018

Room was clean, and comfortable, although a long walk to the lobby. We had a nice evening. I got up to use the bathroom and banged my foot on the bed frame at the end of bed, they were poorly designed for a hotel. My husband did it too, so between us 4 times, leaving a very tender toe for me for days. Breakfast was good, all good eats, clean and other wise this hotel needs some upgrades.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback on TripAdvisor! I am very happy to hear that you and your husband enjoyed our complimentary full-hot breakfast and clean, comfortable rooms. We are very exited to be renovating that wing of our hotel at the end of this month, October 2018, which will include all new bed frames. We hope that the next time you are in town you give them a try and find them satisfactory! Jessica Vore Sales Coordinator

"Good location, parking good, breakfast in 2 areas"

5
30/09/2018

Laundry was convenient as was parking. Breakfast had good choices including fresh fruit and skim milk. The room where the food was located was small so we had to go to another nearby area. Check in and out was easy.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing to stay with us! I am very happy to hear that you enjoyed our complimentary full hot American breakfast and found our variety to your liking. We hope to see you the next time you are in the Northern Salt Lake area! Jessica Vore Sales Coordinator

"Good value, good breakfast, good staff"

5
21/09/2018

My husband and i decided to start our vacation in Salt lake City before driving up to the Grand Tetons and Idaho. This Best Western had two specific qualities we looked for: an airport shuttle and complete breakfast. A traveler is thus saving money right there!! For the money, it offers excellent value. Clean rooms, very helpful staff; in particular AJ and Lexi who assisted us with various requests. Cody and Mike were good shuttle drivers. The location is good for restaurants, drug stores, etc. Also, lots of tourist info in vending machine areas.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Sallyanne, Thank you so much for all of your kind feedback! We appreciate hearing that our staff was able to make your stay a memorable one and I will definitely make sure to pass you compliments on to them. I am very happy to hear that you enjoyed your stay and we truly hope to see you again soon! Jessica Vore Sales Coordinator

"Nice accomodation"

4
02/09/2018

Nice hotel but very confusing late check out policy. Make sure to ask for specific details if you wish to request this. The 800 reservations person nor night staff knew all of the required information. Otherwise nice property.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate your feedback! I'm very happy to hear that you enjoyed your stay overall. I'm sorry that there was some confusion with our late check out policy. We will take this opportunity to train all of our staff members on the policy to prevent future guests from experiencing the same issue. We want you to know that your comments have helped us better our service for future guests. Thank you again, we hope that the next time you are in town you will give us another chance to provide you with excellent hospitality! Jessica Vore Sales Coordinator

"Washington or Bust"

5
27/08/2018

Quick check in friendly staff and pet friendly! Very comfortable bed and pillows. Breakfast was fantastic had scrambled eggs and bacon oatmeal and granola and great coffee! Great location right next to Wendy's and Village Inn.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Heather E, Thank you so much for choosing to stay with us and for taking the time to leave us your feedback! I am ecstatic to hear that you had a memorable experience and thoroughly enjoyed our complimentary full hot breakfast with Make Your Own oatmeal and parfait option and, certainly not least, our delightful whipped coffee. We hope the next time you are in town that you let us provide you with outstanding service again! Jessica Vore Sales Coordinator

"Best Value Ever"

5
26/08/2018

Probably the best value for money I've ever had--great breakfast, great amenities, clean and modern decor, absolutely lovely staff. Skip priceir hotels and stay here. I was really so impressed with my stay.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback! I am very happy to hear that you enjoyed your stay, that our staff, breakfast, amenities and so on were able to impress you. We hope to see you again soon! Jessica Vore Sales Coordinator

"Nice & Friendly late at night"

4
18/08/2018

Although the hotel is on the highway, you would not know it. We enjoyed a late night check in, great hospitality and quite sleep. We were towing a car and driving a big truck. They gentlemen at the desk were very helpful with respect to easy parking and easy access into the hotel. We felt secure in North Salt Lake.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for leaving us your feedback regarding your recent stay at our Best Western Plus CottonTree Inn, North Salt Lake. I am very please to hear that you enjoyed your stay and that our staff made your experience a memorable one. By going out of their way to direct you to the best parking I hope you and your family were able to relax and unwind more quickly. Thank you for staying with us, we hope to welcome you again soon! Jessica Vore Sales Coordinator

"Our Room Was Robbed"

1
09/08/2018

My dad has been an avid member of Best Western for over 5 years. We've never had a problem with them until three weeks ago. Our family went on a trip to Utah for a national competition for taekwondo. We booked a room at Best Western Plus Cottontree Inn in Salt Lake City, Utah. We were happy with our stay the first night but the happiness didn't last very long. On the day of the competition, we left very early in the morning and arrived to our hotel room at about 2 pm. When we went inside, the whole room was not cleaned all the towels were on the floor, and most horrifying of all, some of our belongings were stolen. The things that were stolen were a whole box of cup noodles, a whole water crate, and food and other beverages from our fridge. They also took the tip that we left for the housekeeper. I know that the things that were stolen aren't that valuable, but the fact that someone came into our room nonetheless is extremely disturbing. We called the front desk and the person that picked up the phone came and didn't really try to help. We told her that we were a little suspicious of the housekeeper because she is the only one with access to our room, and before we left, I made sure that our door was locked, shaking the handle several times. The housekeeper came to our room and told us that there was a "do not disturb" sign on our door. The night we checked in, my dad threw the "do not disturb" sign in the trash can because we never use it. At this point, we were even more suspicious of the housekeeper. We told all of this to the lady who came down and she asked me for my contact information so the "head" or "manager" could give us a call THE NEXT DAY. We immediately cancelled our room reservation for that night and left. It has already been three weeks and we are still waiting for that call. This was the most ridiculous hotel experience I've ever had to deal with.

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
Jennifer, It was nice to talk to you again today. We're glad we could work out a resolution with you, and are thankful that you were willing to bring what turned out to be a rather complicated issue to our attention.

"Great service and facilities"

5
04/08/2018

I had a late check-in and the young ladies at the counter were very kind and helpful. The hotel and room were clean and attractive. The bed was very comfortable. The breakfast was delicious. There was a wide variety of food options and there were two waffle machines!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Alison, Thank you so much for taking the time to leave us your feedback on TripAdvisor regarding your recent stay at our Best Western Plus CottonTree Inn. I am very happy to hear that you enjoyed your stay and our complementary full hot breakfast exceeded all of your needs. We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Amazing Hotel!"

5
26/07/2018

We loved our stay here! Service was great, breakfast was delicious, the staff was caring! One of the best hotels I've ever stayed at! There was nothing lacking. We were offered our rewards member services, and more! Everyone was so helpful! We will be back!!!

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
Danealle, thanks for your review! We really do have a lot of really good people on our team that genuinely love our guests. We are glad that their sincerity came through. Thanks also for being a Rewards member. It's a fantastic program and one of the few things in life with all upside and no downside. We'll see you again soon!

"Best Western rocks"

5
25/07/2018

We had a very clean and large room. The hide a bed sofa was actually comfortable and was already made up with clean sheets and blankets when we arrived.! The breakfast was well stocked and the kids had a great selection of yummy foods that they liked.

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
We're pleased to get such a great review from you guys. We're super happy the kids really enjoyed themselves, and we hope to see your family around again soon!

"Woods cross sooo stay"

5
24/07/2018

We stayed here while we waited to deliver our load the next day. We got the king suite with a jacuzzi tub. It was a great big room with sofa bed n fireplace. Nice size fridge the only thing I could gripe about is the microwave oven was missing out of the room. When the room claimed to have both fridge n microwave oven. The breakfast was basic food items. The bed was comfy n the shower had two shower heads n was a good size shower. It was a nice relaxing stay. Thanks!

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
We're really glad you enjoyed your stay! We will be installing new microwaves shortly, so keep an eye out for that. Also, we're always looking for new things to add to our breakfast menu. If you have any ideas we would LOVE your feedback. Thanks so much!

"Great Experience"

5
23/07/2018

I didn't encounter any issues during my stay. Everything was as expected. If there were one thing that I could suggest for improvement I would say that the breakfast area could be expanded to minimize the somewhat awkward line that forms in between the serving counter and the dining tables. This space was a little tight.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank so much for giving us your honest feedback about your recent stay! I am very pleased to hear that you enjoyed your stay. Your suggestion regarding our breakfast area has been brought to the attention of management team and will definitely help us evaluate our guest's needs for our next renovation that is coming up this Fall. We hope to see you again the next time you are in town and we hope that the updates we are anticipating make your stay more comfortable. Thank you again, Jessica Vore Sales Coordinator

"Standard best western"

4
14/07/2018

I stayed here last week. Nice hotel, not too fancy. The rooms are nice and comfortable. Easy access to the hotel and surrounding areas. The staff was nice. The hotel has good internet. I only wish the refrigerators had freezers in them.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Steve, Thank you so much for choosing to stay with us! We appreciate your feedback regarding your recent stay. I'm glad to hear that you had a comfortable one and that our staff took good care of you. Your suggestion about having freezers in our mini fridges will help us when we consider in which ways we can better each guest's experience. We hope that the next time you are in town that you give us another chance to provide you with exceptional service. Jessica Vore Sales Coordinator

"Good location"

4
12/07/2018

Stayed here while meeting family in SLC for some medical followup. Nice clean hotel with an indoor pool (we didn't use it but it was popular). The room was large and comfortable. The only issue is the water in North Salt Lake is not good. You should bring some bottled water to drink. Breakfast was good.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Gary, We appreciate your feedback! I am glad to hear that your stay went well and that the room suited your needs. Thank you for the tip about bringing bottled water, the taste of our local tap water definitely isn't preferred by everyone, especially at room temperature. We also have vending machines with a variety of cold drinks and bottled water at the front desk. Just as a few alternatives for the next time you stay with us. We hope to see you again soon! Jessica Vore Sales Coordinator

"Enjoyed the hotel"

4
11/07/2018

I stayed here for a conference and the hotel met my needs. Only 15 min. to downtown Salt Lake City Salt Palace. The air conditioner was making a noise and I told them about it and they replaced it. The bed and pillows were comfortable. Breakfast was good. They had gluten free bread available.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Karen, Thank you so much for taking the time to leave us feedback regarding your recent stay. I am very glad to hear that you enjoyed your stay and that despite the initial trouble that you had with your air conditioner we were able to turn your stay into a great experience. We hope to see you again soon! Jessica Vore Sales Coordinator

"The finest lodging in all of Utah "

5
02/06/2018

My wife and I decided to stay here on our first trip to Salt Lake City and this hotel was phenomenal. All of the staff members were friendly and helpful. Our room was big and spacious and clean. The bed was comfortable and cozy. The water from the shower was actually clean and refreshing. And the sink water actually tasted fresh. What a big difference from most hotels. The hotel is easily accessible from I-15 at Exit 315. And there are a lot of stores and restaurants nearby for added convenience. We will definitely stay here again.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Joe, Thank you so much for your kind feedback in regards to your recent stay at our Best Western Plus CottonTree Inn. I am overjoyed to hear that you and your wife enjoyed your stay and had a great experience for your first trip to Salt Lake City. We hope you return soon and we look forward to welcoming you again! Save travels, Jessica Vore Sales Coordinator

"BW Plus Cottontree Inn"

5
30/05/2018

The Hotel was very nice. It looks great and my kids has a blast playing at the pool. Breakfast was nice and there was something that everyone liked. The rooms were nice and clean and we really enjoyed our stay. Our kids didn't want to leave.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We appreciate you taking the time to share your recent experience at our Best Western Plus CottonTree Inn. We are ecstatic to hear that you and your family had such a great time! Our indoor pool and Full Hot Breakfast will be waiting to welcome you again the next time you are in town. Jessica Vore Sales Coordinator

"Pic a different one"

2
30/05/2018

The hallway smells horrible! And the room too, needs remodeling bad. Breakfast is ok and the staff is nice.. but the bad smells ruined my stay. The hotel is in a good location close to the Highway but there is some other hotels close by and probably better choices.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Maria, Thank you for taking the time to share your experience during your recent stay at our Best Western Plus CottonTree Inn. We are sorry to hear about the issue you had with the hallway smell. This is not typical of our hotel and your feedback will help us to identify and rectify the problem so none of our future guests are bothered by the same thing. We hope that you give us another chance to impress you the next time you are in our area, I can assure you we will do everything we can to make your stay a comfortable and fresh smelling one. Jessica Vore Sales Coordinator

"One of the better Best Westerns I have stayed at"

5
24/05/2018

I travel a lot for work and spend a lot of time in hotels, Best Western when possible because of my rewards. This was a personal trip and the king suite was big, and as cheap as any room I normally get. I really enjoyed my stay.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We appreciate you taking the time to leave us your feedback regarding your recent stay at our Best Western Plus CottonTree Inn! I'm pleased to hear that you enjoyed the king suite and that you enjoyed your stay. I also want to sincerely thank you for being a loyal Best Western member. We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Business Trip"

5
17/05/2018

Hotel was extremely clean, good breakfast was pleased with the decor of the room, and all the amenities of the hotel would highly recommend anyone to stay in this hotel if you are in the North Salt Lake City area

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Katie, We appreciate your feedback regarding your recent stay at our Best Western Plus CottonTree Inn! I'm glad to hear that you enjoyed our breakfast and other amenities. Your recommendation means a lot to us, thank you. We hope to see you again the next time you are in our area! Jessica Vore Sales Coordinator

"Lovely hotel and professional staff"

5
09/05/2018

I have frequent business in the Salt Lake City area about every 3 months and decided to try the closest BW Plus in the area. The Cotton Tree Inn was just the ticket. Super clean and an excellent breakfast with lots of choices. The room was fantastic with a fireplace and soaker tub and the rate offered to me was great too. I would highly recommend this hotel to anyone traveling to Salt Lake for business or pleasure (indoor pool).

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing to stay with us! We appreciate you taking the time to leave us feedback on TripAdvisor. I'm ecstatic to hear that you enjoyed your stay in one of our suites. We hope to continue to provide you with exceptional service for all your future business needs. Jessica Vore Sales Coordinator

"A base to see (what?) in Salt Lake City"

4
05/05/2018

When planning our journey west from Denver, we decided to stay 2 nights in SLC. On arrival we were talking to a local lady and asked for her thoughts on the best sights to see. She considered long and hard before saying..."well, there's the mountains and Temple Square". We saw both from our base at the Best Western Plus, which is a modern chain hotel on the north side of the city, next to a car dealership. The room was comfortable and well fitted. The (included) breakast included choices for everyone. Everything met our needs.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dave, We appreciate that you took the time to leave us feedback regarding your recent stay at our Best Western Plus CottonTree Inn! I'm glad to hear that you enjoyed your stay and that our complementary full hot breakfast met all of your needs. Our staff is very knowledgeable in regards to what there is to see and do in our area, including down town SLC. I know that the next time you are in town we would love to help you find more exciting this to do while you were here. We hope to welcome you again, very soon! Jessica Vore Sales Coordinator

"Not the best Best Western"

3
22/04/2018

We have been in America for three weeks now and have stayed in a number of Best Western hotels - all better than this one.. The attitude of the receptionist was not particularly friendly and welcoming - the hotel itself somewhat impersonal and sterile. The room was quite comfortable and the bathroom adequate. Breakfast was pretty poor in both content and presentation. The coffee machine had a mind of its own and was certainly not up to the standard of service expected in a Best Western Hotel. The whole breakfast experience was grubby to me and most disappointing - unlike the Driftwood at Idaho Falls where the service was exceptional.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay at our hotel. I am disappointed to hear that your experience was less than the perfection that we strive for and that is our usual standard of service. I want you to know that your comments have been reviewed in detail by our management team and they will help us better our breakfast and over all service for future guests. We appreciate your business and hope that the next time you are in our area that you give us another chance to provide you with a comfortable and fulfilling experience. Jessica Vore Sales Coordinator

"Clean amazing inn"

5
16/04/2018

I loved my stay here. I was worried that I wouldn't get the rest I need before a big day. I slept so sound and the bed made it easy to fall asleep. My next day went off with a bang and I thank you for a great nights rest. 2nd the room was so nice and clean. I had no worries except waking up on time. Thank you again for a fabulous stay! Sincerely Brenda Lee

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Brenda, Thank you so much for taking the time write us such a kind review! I am so happy to hear that you enjoyed your stay and had a great nights' rest. We hope to welcome you again the next time you are in town! Jessica Vore Sales Coordinator

"Comfort bed and great coffee"

4
14/04/2018

We stay at many best western and since each is owner end seperately. They all have some what of a standard , so when there is something different , you remember. This place has the coolest coffee maker in the lobby and eating area. You can have decaf or reg espresso, coffee or whipped coffee. The evening staff when we checked in was great. The room was clean and bed very comfortable. The soap was great.. That spa feel. The breakfast was standard..yogurt, cereal, oatmeal, bagels, fruit , eggs make your own waffles etc..I would stay here again.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback. I am so happy to hear that you enjoyed our breakfast. I couldn't agree more about that whipped coffee, so good, right!? Our night team is great, I'm glad they took care of you and that you enjoyed the rest of your stay. We hope to welcome you again very soon, Jessica Vore Sales Coordinator

"Great place to stay!"

5
08/04/2018

There is a reason why I book over 120 room nights at this property every season! Because Jessica DeVore and the entire staff go out of their way to make sure that our teams are taken care of every single time that we visit! The place is always clean, the food is good and the staff never fails to amaze me with how friendly and accommodating they are. They truly do go out of their way to make sure that we're taken care of!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Michael, Thank you so much for taking the time to write us a review on TripAdvisor! I am ecstatic to hear that our staff has continually impressed you and go above and beyond to make you and your team's stays memorable. We look forward to welcoming the team back the next time you are in town! Jessica Vore Sales Coordinator

"Not up to snuff "

2
26/03/2018

Although the staff were very good they neglected to tell me that there was a large group of young people staying at this hotel for some sort of competition. After over 700 miles of driving I was just looking forward to a good night's sleep as I had another 900 to go the next day. But that was not to be, running and yelling up and down the halls could they not have given me a room in another part of the hotel?? Or at least warned me before I took the room??? Next was the room with a unique stale odor and carpet that needed a shampooing. Plus here was hair from the last guest in the bathtub and on the taps. Nope not up to par and no value for the money, I should have driven on by.

Heather W, Front Office Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8012927666. Sincerely, Heather Wyatt Assistant General Manager Best Western Plus CottonTree Inn

"Great Staff"

5
26/03/2018

Awesome property! Great staff who will make sure that your stay is comfortable! :) I would recommend this property to anyone. Great location and wonderful breakfast and Wi-Fi. Thank you for a great experience!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Christopher, Thank you so much for taking the time to leave us a review regarding your recent stay at our Best Western Plus CottonTree Inn! We appreciate your feedback and I am ecstatic to hear that our staff went above and beyond to make your stay a memorable one. We hope to see you the next time you are in our area! Jessica Vore Sales Coordinator

"Another Best Western Hotel Success"

5
16/03/2018

Friendly staff and service with a nice clean hotel with clean rooms. Breakfast area was a little small but the yogurt and oatmeal was satisfying. Eggs and sausage, cereal, doughnuts, muffins, etc. all available

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us a review regarding your recent stay at our Best Western Plus CottonTree Inn. I am very glad to hear that you enjoyed your stay and our complimentary full hot breakfast! We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Ski Trip 2018"

5
13/03/2018

Great location for a Utah ski trip. Area mountains < an hour away and the airport and downtown Salt Lake 10 minutes away. The hotel was clean and organized with a nice pool and hot tube. The included breakfast and coffee was a nice start to the day.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing our hotel for your recent trip! I'm glad to hear that you enjoyed our 24 hour pool and hot tub and that our breakfast met your needs as well. We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Awesome Prices"

3
09/03/2018

Great prices for what you get. I do wish the room would have been cleaner. I found a half eaten Oreo under the bed as well as a rose petal and some other crumbs and dust. I also found someone else's chapstick under the rolling chair by the desk. Other than that. It was great!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing to stay at our Best Western Plus CottonTree Inn, we appreciate your business! I'm sorry to hear about the issues you had with the cleanliness of your room. I assure you that is not typical of our property. Our Housekeeping staff have won cleanliness awards on several occasions and are notorious for their hard work and meticulousness. I hope that the next time you are in town you will give us another chance to provide you with outstanding hospitality. Jessica Vore Sales Coordinator

"Excellent"

5
11/02/2018

This is a very good Best Western property. Conveniently located just off the freeway with lots of restaurants nearby. They offer clean comfortable rooms with very pleasant public areas. The breakfast offered many great options. The whipped coffee was excellent. Reasonable and offers value for a good rest while traveling.

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thanks so much for your response. We're glad you enjoyed the location and quality of our hotel and services. I was particularly happy to hear about the whipped coffee as we have been considering other options. This will help in our decision. We hope to have you again soon. Thank you!

"Great"

5
04/02/2018

Thank you for a no hassle, great stay . Traveling to get to a very sick Aunt and to have a stress free stay and a good night rest was very much appreciated. The staff went above and beyond to meet a few requests .

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your kind feedback. I am very happy to hear that our staff went out of their way to make your stay a great one! I will be sure to pass along your appreciation. We hope to see you again soon and I hope your Aunt gets better quickly! Jessica Vore Sales Coordinator

"Very Good Hotel for a Reasonable Price"

4
06/01/2018

The Best Western Plus in Bountiful is a convenient, clean and reasonably priced hotel for this area. It is close to SLC and there is plenty of eating and shopping available in Bountiful and northward up to Layton...all within 5-15 minutes. The rooms are fine and the property is in good shape. The breakfast isn't great but it is comparable to any other chain hotel and a bit better than IHG.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us feedback regarding your recent stay at our Best Western Plus CottonTree Inn. I'm happy to hear that you enjoyed your stay and we hope to get the chance to truly impress you the next time you are in town. If you have any specific items you'd like to see on our menu for breakfast we are always looking on ways to make every stay a memorial one and would love to hear new suggestions! Jessica Vore Sales Coordinator

"Comfortable, clean hotel"

5
03/01/2018

I love this hotel. It has reliable, free airport shuttle service and a free breakfast with many options. At most hotels, it's hard finding pillows that don't cramp my neck. This one offers several options, so you're bound to find one that does the trick.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us a review! I'm so happy to hear that you enjoyed our breakfast and that you had a exceptionally comfortable stay. We hope to see you again soon! Jessica Vore Sales Coordinator

"Great Hotel - Great Overall value"

5
31/12/2017

This Best Western Hotel has very nice rooms. Everything was very clean. The staff were helpful and friendly. There was a full breakfast, including hot items. Easy access right off I15. No pet fee. Highly recommend.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We appreciate all of your kind feedback and thank you for choosing our Best Western Plus CottonTree Inn! We hope to see you again soon. Jessica Vore Sales Coordinator

"Took care of us"

5
22/12/2017

There was an electrical fire at our apartment, so we had to stay here a few nights. The staff at the hotel was very friendly and attentive to our needs. They were prompt to assist with any request we had.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us a review on TripAdvisor regarding your recent stay, even though it was an unplanned one. I am very happy to hear that our staff took care of you and were able to make your stay a pleasant one. We hope that you will stay with us again in the future under better cercumstances! Jessica Vore Sales Coordinator

"Everything was AWESOME"

5
08/12/2017

Simply could not have asked for better stay and experience. Would highly recommend. Booked last minute, but everything was perfect. One of the most comfortable beds I have ever had at a hotel. Should not have been surprised, because I have often been impressed by BW, but this one was exceptional.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing our Best Western Plus CottonTree Inn for your recent stay. I am ecstatic to hear that you enjoyed your stay and had a comfortable nights rest. We hope to see you again in the near future! Jessica Vore Sales Coordinator

"Worth the distance from the SLC Airport"

4
08/12/2017

Great staff and very clean. The FREE shuttle service was perfect for those not renting a car as the hotel is about 12 miles away. Great breakfast, 24 hour coffee a real plus and the staff was beyond friendly and helpful. Will stay again.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind feedback regarding your recent stay at our property. I am glad to hear that you enjoyed our complimentary full-hot breakfast and 24 hour coffee. We hope to see you again soon! Jessica Vore Sales Coordinator

"Great stay!"

5
27/11/2017

Great stay. We brought our pet and the hotel did their park of making her feel welcomed. Breakfast was good and we will stay again. We were very pleased with all staff we encountered and we will recommend this hotel to everyone, Thank you!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Jonathan, Thank you so much for taking the time to write a review regarding your recent stay at our Best Western Plus CottonTree Inn. I am ecstatic to hear that you and your family had a great stay! We hope to see you again soon, Jessica Vore Sales Coordinator

"GREAT MOTEL"

5
10/11/2017

The service, rooms and general atmosphere of this motel is great. Definitely will be back. The breakfast could include more healthy options but I was looking for a great motel room not a restaurant. Great location near all kinds of options for whatever you need.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We appreciate you taking the time to give us your feedback. We are always looking for ways to improve and we will definitely keep your comments in mind when reviewing our breakfast menu. We look forward to seeing you the next time you are in town! Jessica Vore Sales Coordinator

"Great hotel!"

5
07/11/2017

Hotel is clean, great location with nice rooms. Have stayed at this hotel a number of times with 2 dogs and always a great experience. Have stayed at several hotels in the Salt Lake area and will only stay at this hotel now. The only thing that would make rooms better would be a microwave in the room.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback. We are always exploring new ways and new amenities to add to enhance every guest's experience, your feedback will help us when evaluating possibilities. We truly look forward to welcoming you back the next time you are in town. Jessica Vore Sales Coordinator

"Nice hotel for the price"

3
03/11/2017

I travel at least 20 days out of the month, and try to stay at a location/hotel I'm familiar with. Its been about 3 months since I've stayed at this hotel, because I've been trying to stay a little closer inland towards the Orem Utah area. So I decided to stay here once again, because I like to change things around from time to time. The hotel itself and the continental breakfast are still great, but it appears the check-in and check-out personal is new and are having problems knowing what to do. I don't think I'll be back.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your feedback. We appreciate your patience as we train our new staff members. Each one is a great addition to our team and we are excited to see them grow. We hope the next time you are in town you give us another chance to provide you with outstanding service and hospitality. Jessica Vore Sales Coodinator

"Best Western Rewards"

5
27/10/2017

I love using my best western rewards, better rooms at better rates. Why not use best western rewards? I use the Best Western Brand hotels constantly throughout my business endeavors from California to Utah to Nevada. I am never disappointed in the presentation and staff commitment to customer satisfaction.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to leave us your feedback about your recent stay at our Best Western Plus CottonTree Inn. I am so happy to hear that you love our Best Western Rewards as much as we do! We hope to see you again very soon! Jessica Vore Sales Coordinator

"Quality Stay at Best Western Plus Cottontree Inn, North Salt Lake, Utah"

5
23/10/2017

My wife and I stayed at this hotel for five days in October of 2017. The General Manager runs a tight ship. Every where was immaculately clean; all the facilities were well maintained; the reception staff were happy and helpful; as were the rest of the staff. We had a small problem that was immediately resolved. Excellent place to stay.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
I'm thrilled to know that our staff went above and beyond to make and enjoyable stay for you and your wife. Thank you for your great feedback and we hope to see you again soon! Jessica Vore Sales Coordinator

"BEST BEST WESTERN EVER"

5
19/10/2017

Everything was perfect. The rate. The room. The shower. The Tv. Nice sitting area. Lots of towels. Just great. Staff extremely helpful. Van to take you to nearby restaurants so you didn't have to drink and drive. Could not ask for anything better. Best value on a two week trip.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for all of your kind feedback. We are very happy to hear that your recent stay with us exceeded your expectations, that's exactly what we aim for! We hope to see you again the next time you are in town. Jessica Vore Sales Coordinator

"Nice stay"

5
16/10/2017

We enjoyed our stay. The beds were comfortable and clean. All the staff was friendly and helpful. We did not use the gym but we did use the spa. Water chemistry was off. It was extremely chlorinated..

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to write about your recent stay at our Best Western Plus CottonTree Inn. We appreciate your feedback regarding our staff and overall property. We keep a close eye on our pool and spa chemistry so I'm sorry to hear that you experienced a time that it may have been off. We assure you that it is not usual. We hope to see you again the next time you are in our area! Jessica Vore Sales Coordinator

"Outstanding Customer Service"

5
11/10/2017

Stayed here for two separate nights for a RV trip to Grand Teton & Yellowstone. Although the location is a few miles from SLC centre there is no shortage of resturants etc right next door and is only a 10mins bus ride to Temple Square. Very helpful staff. I lost my phone from the hotel to the airport. I called the hotel from the airport and asked them to email me if it was found. It was found it the shuttle bus and was returned to me via UPS. Hotel was busy but clean and tidy, pool and gym looked nice but did not use. Breakfast was great as usual with BW and coffee/tea on tap all day. Great base for driving to the parks up north!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for choosing our Best Western Plus CottonTree Inn! We appreciate your feedback and I will make sure to pass along your kind comments regarding our staff and breakfast. I'm glad to hear that we were able to help get your phone back to you and that you enjoyed your stay. We hope to see you again soon! Jessica Vore Sales Coordinator

"Best Western"

5
05/10/2017

I was so pleased with staff they went out of their way to help us with directions and things to do, the breakfast was delicious and different items each day eggs, bacon, and waffles also yogurt and cereals, pastries etc. The rooms decor was up to date and very beautiful, the comfort of the beds and most of all the location was great. I was able to get to Temple Square within 15 minutes. in downtown, Salt Lake, Utah

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Laura, Thank you so much for taking the time to give us feedback regarding your recent stay at our Best Western Plus CottonTree Inn. I am ecstatic to hear that our staff went above and beyond to make your stay a memorable one and that you thoroughly enjoyed our complimentary full-hot American breakfast. I have passed along your comments to our team and I know that they appreciate your kindness as well. We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Great location"

5
30/09/2017

We loved the easy-off, easy-on the highway. There was a decent restaurant next door, so we didn't have to drive any more once we checked in. The room was clean, comfortable and nicely decorated. Considering we were right beside the highway, our room was quiet.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave us your feedback! I am very excited to hear that our location was convenient for your travels and that everything with your stay was to your satisfaction. We hope to see you the next time you are in town! Jessica Vore Sales Coordinator

"Good Clean Hotel"

4
26/09/2017

We have stayed at this hotel many times and have always found it clean and comfortable. The hotel is a little dated but well maintained. Our room was clean and comfortable and had a good night sleep. They had a good breakfast. Front desk person at check-out was somewhat robotic.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Donald, We are happy to hear from a loyal guest! Your feedback means a lot to us so we are overjoyed to hear that you had another satisfactory stay. We are always training, and even learning from, our staff and we all take customer service very seriously. Your comments regarding our front desk personnel have been reviewed and discussed with our team in hopes that we can improve our guest relations to better the overall experience for every guest. We hope to see you again soon! Jessica Vore Sales Coordinator

"Average Hotel"

3
25/09/2017

The Best Western Plus Cotton Tree Inn was clean and quiet, even with two youth soccer teams staying the night. The hotel is average, not a plush BW Plus like I've stayed in before. The breakfast was the typical BW Plus which is just fine with me. I'd stay again.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to give us your feedback. We are going to be making some updates to our breakfast menu in the following weeks. The next time you are in town, it would be our pleasure to hear if our spread better meets your expectations. Until next time, Jessica Vore Sales Coordinator

"Nice stay"

5
25/09/2017

Stay was nice. Rooms and motel it's self is clean and well kept. Staff is great. Breakfast probably best free motel breakfast I have had. Only complaint, bed was old and way to soft. So soft you sink into bed like it is trying to swallow you!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Wendy, Thank you so much for your kind compliments, we are very happy to hear that you enjoyed our breakfast! I'm sorry to hear that our beds were not to your satisfaction. We are in the process of switching out all of our older mattresses so I hope that the next time you are in town you give us another try have a better experience. We hope to see you soon! Jessica Vore Sales Coordinator

"Hotel has gone down hill"

1
24/09/2017

Very bad experience at a hotel I've stayed at many times before. Did not receive the type of room requested, terrible smell in room, no ironing board or hair dryer. This hotel used to be one of the few choices in the area and was fairly nice, but I don't plan on ever staying there again. Many better options in the Bountiful area now and at similar prices.

Erik G, Manager at Best Western Plus Cottontree Inn, responded to this review
Robert, we've done our best to rectify this situation. Our records did indicate that you were given the correct type of room you booked, and we would have been happy to change the room type if it were available. We also verified that the amenities you mentioned were in the room. I do apologize that our desk agent was not able to inform you of where they were located, but they did arrange to have them brought to you. Further, we did comp all your room charges the day you checked out. We'll be taking your feedback to our next meeting and talk about ways in which these issues can be prevented, and I hope you understand that we care and we've done pretty much all a hotel can do to rectify the situation.

"STAY AWAY FROM THIS FILTHY DUMP"

1
24/09/2017

I don't really think that Best Western as a cooperation is aware of the state this hotel is in. I think they would remove the plus as well as their name from this business. I have booked rooms before in other hotels but can honestly say that I and my family were appalled to say the least.

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
In behalf of our hotel, we apologize that your experience wasn't an excellent one. We're always looking for ways to improve our operation, and would really appreciate your feedback on the specifics of your stay so we can take the appropriate actions. If you get the time, I would appreciate if you could email me details at [email protected] Thanks for taking the time to leave your feedback.

"Great stay in Utah"

4
21/09/2017

This hotel was a great place to stay, the staff always seemed to have a smile on their faces, they were helpful with directions and onsite amenities. This hotel was, distance wise, in the middle between all of the places we wanted to visit so it worked out great for us. There are restaurants, coffee, ice cream and gas stations all within walking distance if you get sick of riding. I definitely plan to stay there on my next visit.

"Great place to stay"

5
21/09/2017

Clean comfortable friendly!!!!! Would recommend a stay here. The area is so beautiful and has a lot of interesting things to see. Try the area as well as the accommodations. The food in the area is also very tasty. Try it you'll like it!!!!!

"Not much from the outside but spacious and clean on the inside"

4
19/09/2017

We stayed here for a soccer tournament with our team. The area is just ok and the outside isn't much but the inside has been remodeled and is nice and clean with spacious rooms. The beds were just ok comfortable. A little too firm for my liking. Service was great. Breakfast was ok. Pool was clean.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Aimee, I'm sorry to hear that the outside of our property did not meet your standards. We are constantly updating and renovating inside and out and always looking for new ways to improve. I hope the next time you are in our area that you will give us another chance to impress you and at that time we will hit all the right notes for you. Thank you for your feedback! Jessica Vore Sales Coordinator

"Best Western in North Salt Lake, UT"

4
18/09/2017

A very clean hotel, with helpful staff and nice selection for a tasty breakfast. The lighting in the guest room's bathroom was very poor . The hotel has an easy off and on to the interstate and only about 6 miles from the SLC airport.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time write a review about your recent stay at our property. I am very happy to know that you enjoyed our breakfast selection. I hope that we see you again the next time you are in town! Jessica Vore Sales Coordinator

"Bucket list adventures"

5
17/09/2017

We were going to passing through Salt Lake City and saw they had a Best Western Plus, anytime we have a chance to stay at a Best Western Plus we choose them first. Love the Best Western Plus at Kansas City Speedway.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your feedback! I am happy that Best Western is constantly able to provide you with dependable service and comfortable stays. We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Value in North Salt Lake City"

5
09/09/2017

I was very pleased with an overnight stay at this inn located just off Interstate in North SLC. Room was well equipped. Bed comfortable. Quiet (we had requested quiet room because some rooms may face highway). Breakfast exceptionally good.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind comments. We are very happy to hear that you enjoyed our breakfast! We hope to see you again the next time you are in town! Jessica Vore Sales Coordinator

"Not really what you want to get"

3
09/09/2017

Overall nice hotel, cleaning service just terrible, my room didn't got clean for all my stay 6 days, when I came to the hotel ask to change linen because found someone's hair on the clean linen. Breakfast are good, location 15 min from downtown. Parking ok. Internet just terrible in the hotel, can't work at all.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Rita, Thank you for taking the time to write a review of your recent stay at our Best Western Plus CottonTree Inn. I'm sorry to hear that you had a bad experience with cleanliness during your stay. This is not usual for our property and your comments have been brought to the attention of our Head Housekeeper who will address the problem with the staff to ensure that the problem does not occur for future guests. I hope that the next time you are in town you will give us another chance to provide you with outstanding customer service and an over all great stay. Jessica Vore Sales Coordinator

"Comfortable Motel"

5
30/08/2017

We were very pleased with this motel. We will definitely stay Here again when using SLC airport. Helpful checking staff. No problems here. We were not able to eat breakfast because of a 5 am departure. Clean. Easy access. Secure. Very nice facility.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Amy, I am very happy to hear that you enjoyed your recent stay at our Best Western Plus CottonTree Inn! Thank you for taking the time to leave a review. I hope the next time you stay with us that you are able to try our full hot breakfast, I think you will enjoy it! Jessica Vore Sales Coordinator

"Modern, Conveniently located"

4
30/08/2017

Room was spacious and comfortable. Pool and spa open 24/7 which is nice - you can take advantage of the spa to unwind after driving all day, even with late arrival. Village Inn restaurant within walking distance.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to review your recent stay at our Best Western Plus CottonTree Inn. We are happy to hear that you enjoyed your stay and especially liked our 24 hour pool and spa. We hope you come to stay with us again soon! Jessica Vore Sales Coordinator

"Great location"

5
28/08/2017

Best Western's CottonTree Inn is ideal for the those traveling into or through Salt Lake City. Very nice and convenient location. Food services less than a 5 minute walk. Plenty of parking and all the amenities agh the hotel you would expect for your money. Close to SLC Intl'. Not a cheap $75 hotel, but reasonably priced for those that are budget-minded like myself.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Juan, Thank you so much for choosing our Best Western Plus CottonTree Inn. We appreciate you feedback regarding our property and hope to welcome you again the next time you are in our area! Jessica Vore Sales Coordinator

"Comfortable and clean"

5
25/08/2017

Great location. Plenty of choices to eat at in the area. Staff was very friendly. Rooms were clean and everyone enjoyed the breakfast. We will stay here again next time we're in the area. Easy trip to the University.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for all of your kind feedback regarding our staff! They will be ecstatic to hear that they were able to help make your stay an enjoyable one. We hope to see you again soon! Jessica Vore Sales Coordinator

"Just okay"

3
24/08/2017

Stayed here with my son on way to see the Big Eclispse. Friendly staff who did not waste time and make traveling with a 5-year old even more stressful. Place a little dated and needs an update. Bed was not great and sheets and towels real rough.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to write a review of your recent stay at our Best Western Plus CottonTree Inn. We appreciate your feedback regarding our linens. Your comments have been reviewed in full by our entire management team and will be very helpful when considering how we can improve our hotel. We are very pleased to hear that our staff was able to anticipate your needs in regards to traveling with a young child. We hope you will give us another chance to provide you with outstanding service the next time you are in town. Jessica Vore Sales Coordinator

"Clean with a friendly staff."

5
24/08/2017

The staff was very courteous. Make sure you have a shower curtain before you get in the tub! It was not as close to the airport as I had hoped. It was basically in Bountiful more than Salt Lake. It took me about 20 minutes to get to the airport in light traffic. So plan accordingly.

"Best staff around"

5
23/08/2017

The hotel was clean and very comfortable. What really makes this hotel stand out is a competent friendly staff. From the front desk to the housekeeping, and everywhere in between, they were friendly and helpful. I will certainly stay here again.

"Disappointing"

2
22/08/2017

Expected more from a BW plus. Breakfast quality poor. Not very appetizing. Cereal dispenser too slow. Room a bit dull. No reasonable restaurants in walking distance. Staff friendly. General interior design dull. More like a regular BW.

"Absolutely delightful stay!!"

5
17/08/2017

Met a dear friend here who moved to another state. We decided to meet in SLC as that was half way for each of us. We wanted to go to Park City and Lagoon; and have a nice place to shop. I can't say enough good things about this Inn. The beds were amazingly comfortable and everything was very clean. Four pillows on each bed! A night light in the bathroom. Opened window in the early morning for fresh air. Breakfast was great, different every morning (we were there five nights and over a weekend). Computers in the lobby with free printing. The staff were polite and willing to go the extra to make us comfortable. I just cannot say enough good things. Oh, and quiet! I could not believe how quiet! *********

"Super Comfy Beds"

4
16/08/2017

A little difficult to get around for handicap - only certain entrances are handicap friendly and that does not include the main entrance. They were very kind in trying to find us a room close to parking and handicap accessible. Beds were very comfortable and room had ample room to maneauver a walker even without being a handicap room.

"Great quality for the money"

5
12/08/2017

Such a welcome change from motels I'd been staying at! Even tho friends kept saying "Best Western", I delayed my choice to stay at one. This one in particular was excellent! So glad check in person also suggested joining for perks. The only drawback...no freezer in the oversize mini fridge. Which for those of us who travel with our own food is essential.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind compliments and welcome to Best Western Rewards! The next time you are in town we look forward to getting the opportunity to go above and beyond for you. Jessica Vore Sales Coordinator

"Good place for a great price"

4
10/08/2017

We stayed here 7/31/17. Room was clean. Hotel was easy to find. No issues but watch out for the corners of the beds. Several of us in the room had a tendency to smack the bed posts due to the wood bed frames kind of stick out. Breakfast had an excellent selection. Would stay here again if in the area.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Joseph, Thank you for taking the time to review your recent stay at our Best Western Plus CottonTree Inn. Your feedback regarding our bed frames has been reviewed by our entire management team and your comments will help us when evaluating our guests needs and expectations when selecting new furniture. We hope to welcome you and your family again very soon! Jessica Vore Sales Coorniator

"Totally messed up reservation!"

1
09/08/2017

While returning from Yellowstone, we booked a night in this hotel by calling the hotel direct the night prior to the needed reservation. Upon arrival, we had no rooms as the person taking the reservation had booked for the night prior. We had a confirmation number and the name of the person who took the reservation, but they were not able to provide the needed two rooms. They did very kindly tell us they would credit our card for the no show they had charged us. Thank you for that! They helped us find rooms for the night elsewhere, bit this was a major fail on Best Western's part.

CottonTreeManagement, General Manager at Best Western Plus Cottontree Inn, responded to this review
We're sorry about any miscommunication that was had, and I'm glad alternative arrangements could be made. We hope sometime in the future you'll give our hotel a chance, as we simply were full and had very limited options. We would love to have you stay with us.

"Personal"

5
07/08/2017

Very pleasant stay! We were traveling with friends and they were next door. We didn't arrive on time and the rooms were held for us. They were clean and fresh. My husband used the exercise room and was happy with the machines that he used. The personnel were happy and friendly and helpful! Enjoyed our time here very much!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We are elated to hear that you enjoyed your recent stay at our Best Western Plus CottonTree Inn! I will be sure to pass along your compliments regarding our happy and friendly staff to our management team and make sure our Housekeeping personnel hear your feedback about the well kept rooms. We hope to welcome you and your friends again very soon! Jessica Vore Sales Coordinator

"90o, window open, no a/c on !!!!"

2
06/08/2017

Arrived apx 8 30 PM after long day of driving, windows in hotel hallways were open, window in room was open, no a/c on in room. Took till apx midnight with fan on high and a/c going full blast to cool down room. Also, vending machines on two different floors would not accept $1. Front desk lady said they were 3rd party and sometimes only took quarters. She did give me two bottles of cold water. Never been to a hotel where room window was wide open in 90 degree weather. Very uncomfortable evening. Would never stay here again.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to share your experience during your recent stay at our Best Western Plus CottonTree Inn. We truly appreciate the feedback you have given us. We are very sorry to hear about the issue you had with the AC. It is our procedure to have the AC on in every room when it is hot outside. We truly regret that this was missed with this room, for your stay. We have discussed this with our entire Housekeeping team and are taking the necessary steps to avoid this issue in the future. We hope to welcome you again in the future. I can assure we will do everything we can to make your stay a comfortable and happy one. Jessica Vore Sales Coordinator

"Good Overnight Stay"

4
05/08/2017

Stopped overnight on our trip. Convenient location, very clean room and friendly staff. Bed frames a bit of a hazard. 3 people in my family stubbed their toe walking past the bed. The frame extends beyond the bed.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Shelley, Thank you for your feedback. Please know that your comments regarding our bed frames have been reviewed in detail and this will assist us as we evaluate our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely, Jessica Vore Sales Coordinator

"Nice Place to Stay for Business"

5
01/08/2017

Easy access off freeway and close to many restaurants. Salt Lake was booked for the Outdoor Retailers Convention and this was a great option/choice for our associates to stay and not be too far away for our corporate offices in Salt Lake.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to give us your feedback. We hope that all of your associates enjoyed their stay. We would love to see you guys again! Jessica Vore Sales Coordinator

"Dissatisfied"

2
27/07/2017

Not what I expected. Disappointed and dissatisfied. The entire hotel smells musty. The room felt humid. I was saddened that my 12 year old son had to sleep on the sofa bed which had a horrible mattress. The springs are almost coming through.

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
We're sorry your stay was not what you had hoped. This time of year is typically very dry, so if your room was humid if you could share with me where it was so I can have maintenance take a look at it we'd be very appreciative. We certainly don't want to have a perpetual issue like that anywhere in the hotel, and I appreciate you letting us know. The springs on the sofa bed is something we would also like to take care of if you get the time to let us know which room you were in. Please contact me at [email protected] and give me your name and room number and I will personally handle the issues. Thanks again for taking the time to give us your feedback, as it is much appreciated.

"Amazing service and wonderful hotel!"

5
26/07/2017

A family of 4 all stayed in one room. There was plenty of room and we all hooked in to high speed internet. The staff was amazingly kind and the breakfast was amazing! Love it! The breakfast area was comfortable and the selection of breakfast was so great. I arrived with a back injury and Kelsey (the staff) offered Ibuprofen and went out of her way to help me. I can't say enough about how great our stay was.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Tami, Thank you so much for taking the time to write about your recent stay at our Best Western Plus CottonTree Inn. I am so happy to hear that Kelsey went above and beyond to make your stay a great one! I will be sure to pass along your feedback to our breakfast staff as well, I know they will be ecstatic to hear about how much you enjoyed it. We hope to welcome you and your family again, very soon! Jessica Vore Sales Coordinator

"Great hotel"

5
26/07/2017

Comfortable bed, nice bathroom, good free hotel breakfast, nice staff. Good internet and tv cable provider. Gym is small but good. Hotel shuttle that takes you within 5 miles, useful service. Right off the highway, conveniently located.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your feedback. Your comments regarding our staff and breakfast are greatly appreciated! We hope to welcome you again soon! Jessica Vore Sales Coordinator

"Great experience"

5
25/07/2017

My family and I loved our stay. Everything we did was very close and enjoyable. The hotel is large, and has a wonderful atmosphere. There was a little concern about a few items that we weren't sure had been cleaned but nothing worth complaining about. Enjoyable all around!

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind complements! We are so happy to hear that you enjoyed your stay and that our location helped fit your needs. We hope to welcome you and your family many times in the future! Jessica Vore Sales Coordinator

"Clean but old and musty"

3
15/07/2017

We stayed in the older section of the hotel. You walk into your room and you can just smell and feel the air change, musty!. The AC blows forever and is loud. The halls don't have AC. The breakfast area was not built for a hotel of this size, very small and crowded. The bathrooms had outdated round and low toilets with old style tubs. The rooms were clean and the staff very friendly and helpful. Next time I would ask for the new section and the check out the room before staying.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Doug, Thank you for taking the time to review your recent visit to our Best Western Plus CottonTree Inn. We appreciate hearing your thoughts and suggestions with respect to amenities. This will assist us when evaluating our guest's needs and expectations. I hope you will come back and give us another chance to provide you with outstanding service in the future. Sincerely, Jessica Vore Sales Coordinator

"Great Experience"

5
11/07/2017

Everything about the Cotton Tree Inn was EXCELLENT! From the reception, the room, everything was so clean. The morning breakfast made this visit a wonderful experience and having a washer and dryer on the ground floor was perfect.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for posting your review! We are very pleased that you enjoyed your stay and your feedback about our breakfast and cleanliness is greatly appreciated! We hope to welcome you again in the near future! Jessica Vore Sales Coordinator

"Disappointed"

2
08/07/2017

We were disappointed with our room and the service. We have stayed here in the past and this time the motel was not as clean as in the past. The carpets were stained, our room had an unusual odor and the air conditioner was very noisy. When reported to the front desk, they did not seem troubled or interested in our displeasure. We will definitely find another place to stay when we visit our family in North Salt Lake.

Erik G, Manager at Best Western Plus Cottontree Inn, responded to this review
We're sorry about the issues you experienced during your stay. They certainly aren't typical of what our guests normally enjoy, and as such have adjusted off half your room charge for the night to let you know we are sorry for the problems you experienced. We hope the rest of your trip was amazing, and that we will see you again in the future.

"Nice clean room but noisy AC"

4
07/07/2017

The motel was nice, the breakfast very nice with many choices for low carb. Our room AC was very noisy, making sleeping difficult when we had to get up at 3 a.m. for a 6 a.m. flight from SLC. Front desk personnel were very friendly and helpful.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Judy, Thank you for reviewing our Best Western Plus CottonTree Inn. We appreciate your compliments of our front desk personnel and breakfast despite the issues you have with your AC unit. We hope you will give us another chance to impress you the next time you are in town. Thank you again, Jessica Vore Sales Coordinator

"Great place for a family reunion!"

4
05/07/2017

Nice priced hotel in a great central location! We loved the 24 hour pool with attached outdoor patio that was great for adults to visit while watching the kids. Breakfast has a nice variety with hot choices that change every morning. We were glad to have a fridge in the room.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Carlee, Thank you so much for taking the time to write a review of your recent stay at our Best Western Plus CottonTree Inn. We are elated to hear that you enjoyed our breakfast! We put a ton of thought and planning into it and are glad you and your family liked it. We hope to welcome you and your family again very soon. Jessica Vore Sales Coordinator

"Nice place."

5
29/06/2017

Building seems new and is clean. The architect had fun with the layout, so it takes a little while to get your bearings. There's an elevator. The building is built on a slope, and at the front entrance there are stairs; you have to use the back door if you want to utilize the luggage cart. Location is good, parking is ample. Desk clerks were efficient and professional. My room (239) was spacious, well laid out, clean. Sheets were clean. Internet was good. Walls seem thick and the building and rooms seem well insulated, which also keeps noise down. In fact, the parking lot was full but the place was so quiet it seemed deserted. No microwave in the room, but you can use the one in the breakfast area. The water was hot enough, though not piping hot. The thermostat on my AC unit seemed like it might be failing. Overall 4.5/5. Internet 5/5. Value 5/5.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Alex, Thank you so much for all of your great feedback, we are happy to hear that you enjoyed your stay with us! We hope the peace and quiet made for a restful sleep for you and your family. I have informed my maintenance team of your issue with the thermostat and they will be taking a look at it immediately. We hope to see you again in the very near future, thank you agian! Jessica Vore Sales Coordinator

"Wedding"

3
28/06/2017

Room was nice, sofa bed was very uncomfortable, We could here everyone around us inside the room.Made for a noisy night. Didn't get the room that was reserved. Didn't have time to correct and move to the correct room.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate the feedback you have given us and are sorry to hear that your stay was less than perfect. We regret to hear that you had issues with your reservation and the sofa bed. We have discussed this with our entire team to avoid this issue in the future. I hope that you will give us another opportunity to welcome you in the future, thank you again. Jessica Vore Sales Coordinator

"Our Review"

5
24/06/2017

This a nice place to sleep for the night. The kids had fun in the pool. My husband and I enjoyed the hot tub. The kids loved the French toast sticks for breakfast. Despite finding underwear in our room. We would still stay the night again

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello, We are very pleased to hear that you enjoyed our 24-hour pool and hot tub! We look forward to welcoming you and your family the next time you are in our area. Thank you, Jessica Vore Sales Coordinator

"Nice place"

4
23/06/2017

With Booking, check-in and out we had no issue - flowed smoothly. Staff was very pleasant and helpful. condition of the hotel was nice and clean, same for our room. we really enjoyed the comfort of the beds. The hotel was in a nice area. we were very happy with how quite it was and that it is a non-smoking facility. we did not use any of the other facilities other then our room.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to review our Best Western Plus CottonTree Inn. We are very happy to hear that our staff took care of you! We hope to welcome you again in the near future and look forward to you getting the chance to try other facilities including our complimentary full-hot breakfast! Jessica Vore Sales Coordinator

"Terrible customer service"

2
19/06/2017

The front desk personnel is terrible. Niky had the worst attitude. One of our parents was checking in and the gal (Niky) went over the paper to sign and the mom said I don't have my glasses and Niky very rudely let out a big sigh and started saying - you initial here to agree to my paycheck, initial here you aren't smoking etc...

Erik G, General Manager at Best Western Plus Cottontree Inn, responded to this review
I was really, really disappointed to hear this. This is definitely not typical of our property (as you will see from the other reviews). We'll do our best to ensure that future interactions are at the standard which we have set. I certainly apologize and hope you will give us another opportunity to impress you in the near future. Thanks for your candid feedback.

"clean and pet friendly"

4
19/06/2017

Clean, comfortable, nice variety of complimentary breakfast items including gluten free if you ask, and pet friendly. Tip - book online for the discount. At the front desk as a walk in, I was offered a discount but only if I booked online which I was told I could do from the hotel lobby computer. After driving for 10 hours I only wanted to get to a room. I wish she just could have given me the discount without the hassle of booking myself from the hotel lobby. Seemed a little ridiculous, especially as I'm a Best Western rewards member.

"I would recommend"

4
19/06/2017

Very good experience and I would stay here again. I would also recommend to to others. rooms clean, bed comfortable. loved having fridge and micro. Good location for visiting the great salt Lake and Antelope Island

"Good enough"

4
18/06/2017

We stayed here after a very long day rafting a few hours away. We were tired and ready for bed. You could hear the wind blowing hard outside, but I don't think there is really anything a hotel can do about that. The hotel was clean and adequate for our needs. Our room door had trouble closing and we reported it upon checkout. They said they would have given us a discount but we booked with Hotels.com, not through them directly. We were not looking for a discount, just letting them know. The breakfast was good and had many options. It was a pleasant lobby.

"Clean, Comfortable and Convenient"

4
13/06/2017

This was my second visit to this hotel as it is very convenient for an overnight stay on our return from our winter home to Montana. Very welcoming staff with high degree of efficiency and professionalism. Heather Wyatt, Assistant General Manager, was an excellent representative of not only this facility but of the lodging industry as well. My room was convenient, clean and comfortable. This facilities recognition of Best Western Platinum Rewards Members was excellent and much appreciated. Despite being located near major thoroughfares the room was quiet.

"Great Breakfast! Comfortable and Safe! Friendly staff!"

4
11/06/2017

We stayed for the night after a long day of driving. Staff was very friendly and quick with our check in. Room was clean and bed was comfy. Breakfast was probably the best breakfast we have ever had in a hotel, they actually used real eggs (not powder!)! Would be 5 stars but felt that the room was over priced by about $15 but I would purchase again knowing they this is a quality place to stay.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Kramer, Thank you for all of your great feedback! I'm thrilled to know that you enjoyed our breakfast menu, we take great care in choosing what we serve. We appreciate you recognizing our staff and amenities. We hope to welcome you again many times in the future! Jessica Vore Sales Coordinator

"Breath of Fresh Air"

5
07/06/2017

I am so thankful for the wonderful attitude and willingness of the staff here. We had a situation arise at another hotel and had to check out immediately. We called the Cottontree Inn while leaving the bad hotel and was so thankful that they had a room available and were willing to give a great rate even though it was a last minute stay. We got a great nights sleep and had a good breakfast in the morning. I am so glad we stayed here instead of the other place.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Charly, Thank you so much for taking the time to leave a review for our Best Western Plus CottonTree Inn. I am ecstatic to know that our staff was able to turn your bad experience at the other hotel into a great night after all! I will definitely pass on your great feedback to our staff. We truly hope to see you again soon! Jessica Vore Sales Coordinator

"Nice place to stay"

5
06/06/2017

Nice quiet place to spend the night. Clean, with friendly people. Room was nice and roomy. Didn't stay for free breakfast because there was a Kneaders next door. Will stay here again in the future. Well lit parking lot.

"Good hotel"

4
28/05/2017

The hotel is Clean, quiet and comfortable rooms , rate was good. Breakfast was great, food quality very good. Hotel staff was very friendly and efficiently in a Check in scene.All very good ! thanks .I will visit again and recommend it to a friend.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you for the great feedback! We appreciate you taking the time to review your recent stay. We are very proud of our breakfast and are glad to hear that you loved it! We hope to see you again very soon, Jessica Vore Sales Coordinator

"Nice and clean"

4
25/05/2017

We stayed here for 5 days and had a good experience. It was quite at night even though it is close to the freeway. Employees were cordial and helpful. The self serve breakfast was good. Close to restaurants and grocery stores. Clean and quite.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Jeffrey, Thank you so much for taking the time to write about your recent stay at our Best Western Plus CottonTree Inn. We are very happy to hear that you enjoyed your stay! Our staff works hard to make sure that every guest has the best stay possible and our breakfast and housekeeping staffs are no exception. I will be sure to pass along your great feedback. We hope to see you again very soon! Jessica Vore Sales Coordinator

"Amazing property!"

5
24/05/2017

Beautiful property well maintained inside and out. Amazing staff. Breakfast was great! Was by the stairs and did not hear a single person coming or going. Will definitely recommend to anyone I know going to the area

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We are so happy to hear that your stay was exceptional! Thank you for your recommendation and compliments, it means a lot to us. Our breakfast and customer service are both things we pride ourselves on so we hope to impress you again the next time your are in town! We hope to welcome you again soon, Jessica Vore Sales Coordinator

"Best Western"

5
22/05/2017

Exceptional service and hotel. Much more than anticipated. The room was very clean and the beds were very comfortable. I would return to this hotel in the future. This hotel I will definitely recommend to family and friends.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for recommending us! We love to hear that our guests are comfortable. We truly hope you visit us again the next time you're in town! Jessica Vore Sales Coordinator

"Very good Vacation start"

5
12/05/2017

Check in, check out very good and friendly, Arrived 12.15 am, very helpful front desk employees for check in and checking out. Location very good. Hope to stay one night on the way back home. The drive to Salt Lake City and from the Airport very convenient.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello Michael, Thank you so much for reviewing your recent stay at our Best Western Plus. I will be sure to pass along your great feedback to our staff! We hope to see you on your way back so we can make the end of your vacation just as great as the start! Jessica Vore Sales Coordinator

"8-10 may 2017"

5
11/05/2017

Very nice and comparable to the more higher price hotels in that area,quality of service and ability to problem solve was very apparent,always willing to help,Planning to make this location my primary location for travel purposes.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you so much for taking the time to review our Best Western Plus. We truly value your feedback and sincerely appreciate your business and compliments. We hope to see you again very soon! Jessica Vore Sales Coordinator

"Awesome"

5
09/05/2017

Stress free stay. Very helpful staff. Clean and great breakfast. It easy to deal with check-in and check-out. I would highly recommend this hotel. Accessible as well to major amenities. Overall we had a great experience.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to write about your stay with us! I will make sure to pass along your great feedback to our staff. We hope to see you again soon! Jessica Vore Sales Coordinator

"Excellent place to stay north of SLC"

5
16/04/2017

We have stayed at this hotel several times when traveling north and not wanting to get trapped in the SLC rush hour. It has a very accommodating cheerful staff. Mattresses are very good. Only annoying thing is that the hair dryer is in the closet (instead of being in the bathroom) and I have to remember to look there. It's the ONLY BW we've stayed in that stores them there.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to write a review about your recent stay at our Best Western Plus CottonTree Inn. I will pass along your great feedback to our staff. I apologize for the trouble with the hair dryer's location in the room. It is a new brand standard to no longer have them mounted on the wall in the bathroom so you may start to see them in different places at other properties as well soon. I'm sorry for the inconvenience. We hope to see you again soon! Jessica Vore Sales Coordinator

"Nice staff"

2
09/04/2017

I was put up here due to my flight canceling. The staff was great, but my rooms ac/heat wasn't working and had already unpacked. They did bring in a fan to help, but was still warm in the room. Was a clean hotel as well.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Lisa, I'm so sorry to hear that your stay with us was less than perfect. We strive to have every one of our guests leave happier, and more well rested, than when they came in. In the circumstance that an AC/Heating unit was nonoperational in a room we typically switch the guest to a new room, however, I understand that it can be very inconvenient after you've settled in. We do appreciate your feedback about our staff and cleanliness. Those are two top things that we strive for. We hope you give us another chance the next time you are in town. Thank you, Jessica Vore Sales Coordinator

"Great hotel, good location and service"

5
04/04/2017

We were in SLC for car shopping and this BW provided a really central location for the city proper and dealers to the North, as well as some right next door. The front desk staff are really welcoming, the rooms are large and clean, it's quiet and has a 24-pool which is good because many families apparently stay there too. The breakfast offers a number of choices including hot food which is critical for a good rating. They are also pet friendly - remember to let the front desk know and please use the clean up bags they have near the various entrances. There is a parkway 1-block up the hill and 1-block to the south that provides a good area for exercising (me and my beagle).

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Dear Patrick H, Thank you so much for being our guest, your feedback is greatly appreciated! We're happy to hear that your stay was made better by our staff and amenities. We hope to see you again soon! Jessica Vore Sales Coordinator

"great place to stay"

5
29/03/2017

Quick stop it was perfect. Girls loved to pool and hot tub. Roll out bed was HORRIBLE. Must try BBQ restaurant for dinner. Breakfast was ok not the best. Room was good size. We would stay here again if in SLC.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Hannah, Thank you so much for taking the time to share your experience at our Best Western Plus CottonTree Inn. We truly appreciate your feedback and I'm sorry to hear that the roll out bed was not very comfortable. Your comments will assist us when evaluating our guest's needs and expectations. We hope to welcoming you again in the near future! Jessica Vore Sales Coorinator

"Good Best Western "

4
28/03/2017

I stayed here about 20 years ago. It was a decent place then and nothing has changed. I was coming home from Arizona & decided to give them a try. As you can see from the pictures, it's a pretty good looking room, the place has been well kept up and wifi worked very well. You are North of downtown, but not far from attractions. It's a full service area meaning everything you should need is there. You can walk to several restaurants, I tried and reviewed the Chinese buffet next door. Even Slim's Chevron is still across the street just like it was then.

CottonTreeManagement, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for staying with us again! We are happy that even after 20 years we were able to make your stay comfortable and enjoyable. Our area is starting to grow so I can't wait to see how we surprise you next time! Jessica Vore Sales Coordinator

"Clean, Cozy, Comfotable"

5
27/03/2017

Check in was a little rough but other than that beds are great even sofa beds, breakfast is awesome, coffee machine is working at all hours, pool is good fitness center is good and breakfast city area is great. great location off freeway and close to Lagoon.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to give us feedback on your recent stay. I'm sorry the check in process didn't go as smoothly as it should have but I'm pleased that you enjoyed our complimentary full-hot breakfast and 24 hour pool. We are excited to see you again the next time you're in our area! Jessica Vore Sales Coordinator

"Granddaughter visit"

5
27/11/2016

Friendly and helpful.We always stay here.Pool is perfect and breakfast is excellent. The breskfast goes the ectra mile. The shuttle service is a bug plus and the drivers are safe and friendly. Vehicles are clean and roomy.

"Business trip"

4
26/11/2016

Stayed in this hotel on a last minute business trip to Utah. Hotel has been updated. Staff friendly and helpful. Tastefully decor. Excellent bed. Room very clean. Several fast food restaurants in area. Served my needs very well

"Excellent beds and wifi"

5
21/11/2016

Great hotel, among the best in its class. The beds remind me of the Westin Hotel "Heavenly Bed" with high quality bedding and four pillows on both beds. The wifi was excellent, Relatively large refrigerator with pocket freezer big enough to refreeze ice packs. Friendly staff. Clean. Our room did not have a microwave, but when I called to ask for one, they brought it right away. I highly recommend this hotel.

"Always Comfortable and Excellent Service"

5
06/11/2016

We prefer this hotel out of all in the area because of the outstanding service we receive from the employees and the extraordinary attention given to their breakfast presentations. The beds and rooms are always top quality.

"Good, good and good!"

4
27/10/2016

Very nice Best Western plus. Staff was friendly, rooms clean enough and my black lab Kispa was welcome. The breakfast was typical, but fueled me up. Love those automatic waffle irons! Tons of parking and easy to pull up to the lobby. The layout was slightly confusing but it was 1 am when I checked in. Would stay again.

"Best place to stay in Utah"

3
25/10/2016

This hotel was comfortable the only complaints we had were that the elevator didn't go down to the lobby. We were told to go around the back of the hotel to park. We went in the back door, had to climb a set of stairs with all our luggage and then we could get the elevator to the next floor where our room was. In the morning there was a nice continental breakfast, but the eggs tasted funny like they were from a powdered mix.

"Nice"

4
22/10/2016

A nice BW Plus property, spacious room, good bed, everything as expected. Cheers to them for getting rid of styrofoam in the dining area. The TV was a bit loud, but otherwise okay. The pool and hot tub looked great - wish we would have had time to use them. The layout for lobby and breakfast was slightly different than other hotels, so that was kind of refreshing. Friendly staff.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn for your recent stay and thank you for taking the time to write your review. We will be sure to pass along your great feedback to our staff. We hope you come back soon and will be able to try our relaxing hot tub and refreshing pool. Thank you again.

"Outstanding service"

5
09/10/2016

5 star comfort at moderate price Excellent staff, anticipating needs and offering assistance perfect location for sight seeing in Salt Lake City, Ogden and Park City Easy to find, right off the highway Convenient to airport Comfortable room with cable TV so I didn't miss important sports events

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
I'm thrilled to know our staff went out of their way to make your stay enjoyable. It's our hope that each and every visit to out Best Western Plus CottonTree Inn will leave you smiling. ^_^ Thank you for your great feedback, we look forward to welcoming you back again next time you're in town!

"Not for the faint of heart"

3
03/10/2016

My biggest complaint with the hotel was it's location. Part of the problem was the way the Salt Lake area does their addresses, which is not their fault, but I found it pretty hard to find. The address listed at some point was 400 N. and coming in from the north we passed a number of 400 N. streets. Then when we got to right area there was road construction and other obstacles to finding it. Thankfully, it was still light or we would have had even more problems. The hotel itself was nice but seemed to be alone in an industrial type area. We were tired from driving all day and wanted somewhere close for dinner but the choices seemed pretty limited. It was quiet and the breakfast was good but I'm really not too sure I would stay here again.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to write a review about your experience with us. I apologize the hotel was difficult to find. We are convenient located just off the I-15 freeway. If you take exit 315 going north we are the first right off the exit. There is an additional route to get to the hotel which is highway 89 and I do know that it currently has a lot of construction, which is never fun. With in walking distance we have a Village Inn, Wendy's, Taco time, Kneaders, Best Burger, Apollo Burger and Subway located just east of the hotel. There is also more than 15 restaurants located within a 2 mile radius. We also offer a complimentary shuttle that can take you anywhere within 5 miles, as well as a friendly front desk staff that could direct you to where you want to go and has a list of restaurants that deliver to the hotel. We hope next time you are in town you will give us another try as we would love the chance to make your stay with us relaxing and enjoyable. Tiffany Haws Regional Director of Sales

"Best Western great - Hotels-Rates.com screwed me"

4
26/09/2016

Hotels-Rates.com did not turn over my reservation to Best Western so i was without a room if not for the night manager at Best Western. he fought on my behalf, taking great care of me until we could force Hotels-Rates.com to do the right thing. Hotels-Rates.com refused to give me a refund so if it wasn't for James at Best Western i would have been sleeping in my car after a 13 1/2 hour drive.

"SC Honeymooners "

5
24/09/2016

This was a nice place to stay. We had a king room as no suites were available but it was nice with Windows that open and a fresh breeze that came through. The room was clean and the bed was comfortable.

"Nice hotel "

4
22/09/2016

This is a nice hotel ...it is very roomy & had a door separating living area from bedroom... Beds were very comfortable ... The water was not hot for shower,this is my only complaint .. Breakfast was good, have had better at some of the other BW but it wasn't bad!

"Very nice, new and clean"

5
21/09/2016

Great hotel, in a good location if you need to head north from Salt Lake City the next day. Room was really nice, service personnel and front desk were friendly and efficient - breakfast was above average

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you, we appreciate you taking the time to write about our hotel on TripAdvisor and recognizing our staff for their hard work. I am thrilled that you enjoyed our breakfast. I will be sure to pass this along. We look forward to welcoming you back the next time your travels bring you to town!

"Great Hotel at a Great Price"

4
19/09/2016

Was attending a conference in SLC. This hotel was only 10 min or so away. Great location right off the freeway and right next to a Kneaders restaurant. Free breakfast with lots of options. Free internet. Comfy beds and great shower heads in the bathroom. The staff was so kind and great. We forgot dish soap to wash out our babies bottles and they found us some to use. Overall a great experience.

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Julie, We're happy you enjoyed your stay. I'm glad all your requests and needs were fulfilled. We really do our best to ensure each guest has a comfortable experience. We hope to have you back again soon!

"Great stay!!"

5
18/09/2016

We stayed here for one night during our road trip USA ! And what a Great place to stay!! A Nice big room ,clean ,a big good king size bed clean and silent room and a Great breakfast !! An absolute go if you are staying in the surroudings of salt lake city, city center is 10 minute drive away!!

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Wow! Thank you for taking the time to write such a nice review! It is great to hear that you enjoyed staying at our property during your road trip! We truly appreciate you recommending us to others. We hope you had a great rest of your trip and look forward to getting the chance to welcome you some time in the future! Tiffany Haws Regional Director of Sales

"Top notch top to bottom"

5
18/09/2016

This is without a doubt one of the best properties I have stayed in. Clean, comfortable, friendly and efficient. It is obvious of the care of the entire staff to keep this property in the shape it is in.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you! We are so glad to hear you enjoyed all the wonderful things our property has to offer. We appreciate you taking the time out of your busy schedule to write such a nice review. We are lucky to have such a great staff. Everyone plays such an important role and it is good to know that as a guest you are able to see and appreciate what a great team we have. Thank you once more and we hope to see you again soon! Tiffany Haws Regional Director of Sales

"Good hotel!"

4
16/09/2016

Even though we only stayed here for one night -we were on our way from Jackson, WY to Bryce, UT-, we really enjoyed our stay: excellent rooms, very clean and a comfortable, huge bed. There is a very busy highway nearby, but the hotel seems to be sound proof: we didn't hear any traffic noise at all. Our only minor issue was the faint smell of sewage coming from the bathroom, not sure if this was the case in other rooms as well. Overall, highly recommended.

"Great Hotel, the Perfect Solution!"

5
04/09/2016

Great price, perfectly located just minutes from major airport, State Capital, Historical sites, the convention center & downtown shops. Facilities are great! Staff is extremely knowledgeable & friendly. Definately should be considered in the top 5 places to stay that is clean, out of the way & quiet, yet close to everything I want or need and all at a fantastic price. The next time you visit Salt Lake City, consider Best Western Plus CottonTree Inn. You won't regret it. We loved it!

"Nice but overpriced!"

3
03/09/2016

We have stayed here several times and they just seem to keep getting more expensive! I would rate them higher but for the price. They have updated the rooms. What we did not like about the room was the wood frame around the bed! It protrudes out from the mattress and we kept bumping into it every time!!! They would be smart to remove that! Another complaint was the parking lot entrance door where we had to go into to get to our room there were four or five guys at all times standing right at the door smoking!!! NOT NICE!!! They need to designate a smoking area away from the entrance doors!!! The room was very clean. Breakfast was good. Wifi was good.

"helpful staff"

5
28/08/2016

Going home from a business trip. Very glad we stayed at this hotel. If we wanted to return our car to the rental agency a day early, they would come to get us and bring us back to the hotel and then shuttle us to the airport the next morning. I was full of complaints when we arrived but the young man who checked us in was very understanding and gave us the best discount he could. we also needed directions in the morning and morning staff was very helpful too. the room was great and so was breakfast. I would stay here again.

"Outdoor Retailer Show"

4
27/08/2016

Hotel was good for the price. It is a basic hotel that seemed clean & decent location from downtown (about a 10 minute drive south). It came with typical breakfast options many mid level hotels offer (cereals, boiled eggs, donuts, waffle machine & coffee).

"Enjoyed my stay"

5
24/08/2016

Have stayed there at this Cotton Tree Inn in North Salt Lake City a number of times and have never yet been disappointed. The hot had a nice hot fresh breakfast and was glad to get a nice stay. The hotel staff was courteous and well groomed.

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for taking the time out of your busy day to share your experience with us. We're lucky to have guests like you that return on a regular basis and enjoy the services we offer. We'll keep everything consistent, the food hot, and yes...we'll even keep our staff courteous and showering regularly. Haha! Thanks again for staying with us!

"The Best Western is Our Favorite!"

5
18/08/2016

This was the 4th and last night of our road trip with grandsons ages 9 & 11. Three of the four nights we stayed at a Best Western. The room, a Deluxe Queen, was spacious and comfortable. We were able to get a rollaway cot for one of our grandsons since he had difficulty sleeping with his brother. The room was clean except for the carpeting which was extremely dirty. We discovered this when we used a white towel to wipe up a spilled glass of water. After checking out, I took the dirty towel to the manager and explained to him what happened. I told him that I had NOT cleaned my shoes with it! He was very gracious. He said the carpeting in the rooms is cleaned on a rotating basis, and he would schedule that section of the hotel to have the carpeting cleaned. Regarding the bed linens, we had a duvet with blanket insert which was extremely heavy and hot! It would be nice to have a lightweight blanket available. It was nice to have a pool and fitness center. Also, the breakfast was very nice, including fresh scrambled eggs. So many hotel restaurants serve dried eggs. We also enjoyed the high quality doughnuts and pastries. Thanks to everyone who made our stay enjoyable!

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hi Myrna! Thanks for sharing your experience with us. It was a joy and a pleasure meeting you during your stay. I just wanted to say once again thank you for your willingness to help us realize that room hadn't been reached in the rotation. I'm really happy that you enjoyed the breakfast so much. You'll also be happy to know that we are currently looking into our guest preferences to explore the possibility of going to triple sheeting as opposed to the duvet inserts (everyone has their preferences but we'll be deciding based on customer feedback). Anyway, I just wanted to say once again thank you and let you know I genuinely appreciate people like you that help us see how to make things more comfortable and accommodating. We're always looking for ways to improve, and that's served us very well. All the best!

"Good standard stay as always"

4
11/08/2016

We tend to stay in Best Westerns when possible as they are all a similar quality. We stayed for 2 nights here recently during a stopover on a long road trip. The rooms were clean, spacious and well equipped. Breakfast was included in the cost of the rooms. Although there wasn't a huge choice there was plenty to Eat and it was pleasant. The breakfast was eaten on tables in the lobby which felt strange! Staff was friendly and helpful.

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you kindly for your feedback. We appreciate your loyalty to our brand, and for recognizing the consistency and quality of the product and services. We really do take pride on cleanliness at our hotel, and have won several awards for the amazing work that our housekeeping staff puts in. You mentioned the breakfast was pleasant and abundant, but we would also like to know what type of items you would like to see available. We're always looking for ways to improve upon it. If you get a chance your feedback would be greatly appreciated. Thanks again for your review! Erik Gumbrecht General Manager

"Quick stay before flight to Chicago! Great rooms, but VERY NOISY near the pool. =/"

4
05/08/2016

My husband and I were visiting family in Utah and decided to stay the night in SLC to avoid a 3-hour drive to the airport in the early AM. We chose this hotel based on proximity to the airport and the reviews here on Tripadvisor. Checkin was painless with a friendly gentlemen. The rooms were great! The BED WAS AMAZING!! Housekeeping could have paid more attention to the bathroom, but otherwise, we enjoyed the room a lot. The HUGE downside was the group of teenagers and small children, dripping wet, constantly running up and down the halls. No parents seemed to be found and though I understand the hotel can not control all guests, it was so distracting. I actually opened up our door when there was loud banging on the door next to us. The guest answered and these kids realized they were on the wrong floor. I made eyes with the neighboring guest who rolled his eyes and shut the door. It was not just us annoyed by all the traffic. My suggestion would be to stay as far away from the pool as possible. The hotel had a free shuttle to the airport, which was great, other than the painfully awkward silence from the driver and the constant hard braking that made me so grateful for seat belts! All things considered, we would probably stay here again, but definitely away from the noise.

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you so much for your feedback on our hotel! I'm really glad you enjoyed your stay. I do regret that you had issues with noisy kids going to the pool, etc. It's a very rare occasion when this happens, and we would be more than happy to place you further away from the pool just to be certain you don't run into that type of circumstance. We are very thankful for your input, and we look forward to having you back! Sincerely, Erik Gumbrecht General Manager

"Great Place in Utan"

5
02/08/2016

This was a super Best Western in all ways. The staff was great, rooms super clean,exterior and lobby very appealing no smoky smell a great place to stay in Salt Lake City. We highly recommend it as a great place to stay when traveling. It exceeded Best Western Standards.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for staying with us and taking the time to write such a wonderful review! We appreciate you acknowledging our great staff and clean rooms. Thanks for recommending us and we hope to see you again soon!

"visiting family in Bountiful"

5
26/07/2016

Best hotel for money spent! Very nice, very clean, beautiful rooms, very quiet, and staff are tremendous helping you with your every need! Pool is awesome and open 24 hours. The hot breakfast is great with all the Breakfast items you would want or like and there were two wonderful staff to help or to get you whatever you needed for breakfast. There is plenty of room for parking and many entrances so you can park right next to a door to make your stay even more enjoyable.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
We are so glad to hear you enjoyed your stay with us while visiting family! Thank you for taking the time to write your review! We appreciate your kind comments and I will make sure to pass them along to our staff. Thanks again and we hope to welcome you again in the near future!

"Nice, Clean Motel"

4
19/07/2016

Spent a week at this Best Western. The staff was friendly and helpful and they have a nice breakfast that changed every day. Even though I-15 is right out the front door, road noise was not a problem. I would stay here again when visiting the Salt Lake City area. Rates were less expensive than in SLC.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for staying with us and taking the time to share your experience with us on Tripadvisor. We appreciate you recognizing our staff for their helpfulness. We are glad to hear you were happy with our breakfast and pleasantly surprised by the quietness of the hotel. We look forward to seeing you next time you are in town!

"Traveling One Night"

4
18/07/2016

To get to the front entrance you must climb up steps and there is no handicap access. There is a handicap entrance in the back of the building, but you must have a room card to open the door. The room was clean and spacious and the breakfast was good. Suggestions: This hotel needs to reorganize their breakfast serving line to be more user friendly. Please turn up the AC in the common areas.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your feedback. We do apologize that the alternate ADA accessible entrance signage may not have been clear enough, as it is located just to the left of the main doors. We will work on looking at possible ways to make sure the signs or more noticeable from the front. Please know all your comments are being reviewed by our team so we may come up with solutions to help improve our hotel services. We hope to see you again if your travels bring you to the area.

"Lagoon trip"

3
17/07/2016

I work for Marriott and chose Best Western because on the website they offered a package that included Lagoon tickets. It was my daughters 17th birthday we are not well off by any means so this trip took a couple months planning and saving. The front desk associates were very friendly and helpful , the hotel itself was very clean and nice by my standards. The only problem we had was that they told us the lagoon tickets were not included in the price as the website had said. What was I to do I had already traveled 3 hours so I purchased ( at a discounted price) the tickets for Lagoon. I mentioned the package deal and they said it was for last year but offered no other solution. Had I known the tickets were not included I would have stayed at a Marriott. Again the staff was wonderful and being a front desk clerk myself I did not want to belittle theirs. All in all a great stay but disappointed that there was false advertising on their site.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking time to review your recent stay. I apologize about the confusion concerning the Lagoon package as we currently do not have any packages loaded for 2016. After reviewing your feedback we searched online to try and find if there may be a glitch in the system, we were unable find any bookable packages advertised. If you can help us find where there may have been a discrepancy, we would truly appreciate it. Could you please send a link to the site where you booked the package? My email address is [email protected] Thank you again for your feedback and I look forward to hearing from you.

"Retirement Vacation stop"

5
17/07/2016

We found the price to be excellent...the people very nice...good laundry...and centrally located so my brother found us easily. The bed was great and the freebies in the room to be tops. The breakfast selection was also very good and was hot and fresh.

"Needed a last minute place to stay..."

5
17/07/2016

We had a power outage in our neighborhood that wasn't going to be restored until nearly midnight. With the temperatures above 90 degrees during the day my wife and I decided to check in to a local hotel for the night. These guys were very helpful with getting my wife, daughter, and I set up with a comfortable room for the night. Would definitely recommend this place to anyone needing to stay in the SLC area.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing to stay at our hotel. I am sorry to hear about the power outage you and your family experienced but am glad to know that our staff was friendly and accommodating. We appreciate you recommending us to others!

"Quite nice, SUPER overpriced"

1
16/07/2016

We actually liked this hotel. Clean, large room. Good breakfast (much better than most hotels). Friendly staff. But man did we ever pay through the nose!! Well over $200 for 2 queen beds is just ridiculous for this area. We couldn't find anything else with room so maybe they jacked up the price, but unless you can get a much, much better discount than we did you'll be better off in any of the many other hotels in this area.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to share your experience during your recent stay with us. We are glad to hear that you enjoyed our breakfast, rooms and friendly staff. As you mentioned in your review most hotels in the area were sold out. Our prices vary depending on the time of year and market demand. During the time frame of your stay there was a large convention in town, thus causing hotels in the area to be priced upwards of $300 per night. We hope you will give us another try next time your travels bring you to town.

"Sooo glad we stayed here again!"

5
05/07/2016

24 hour pool & hot tub, large breakfast that changes each day, helpful staff, clean and quiet rooms, great working AC, very central location to food and fun, and a great price! We love this hotel and will be staying here again!

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Wow, Thank you so much for taking the time to write such a nice review on Tripadvisor! We are so glad you enjoyed our breakfast, pool and location! We are looking forward to welcoming you back again soon!

"Good stay for the money"

5
03/07/2016

When entering the city, we were skeptical of the location, however the hotel was located near some good restaurants. If we were staying longer than one night, I would have preferred a better location. The staff was excellent.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to write a review about your stay and for recognizing our great staff! If you are ever passing through town we hope to see you again!

"Worst experience Ever"

1
01/07/2016

I made two room reservations before I arrived with no problem. While I was staying at the hotel I called and added one more room for my sister. I was assisted by the night attendant. During my conversation I told him that I needed the reservation for Friday and Saturday. He replied back that he booked the reservation for tonight and tomorrow. I corrected him and said today in Thursday and not Friday. He responded that he had been thinking it was Friday all day. I told him that my sisters family would not be in town until Friday and that they were leaving Thursday evening. I confirmed with him when we were done with the call that the reservation was for Friday and Sat. He confirmed yes and we ended the call. Friday morning the MGR Erik called our room and my wife answered. He stated that no one showed Thursday evening to check into the room she stated that the room was booked for Friday not Thursday. She also stated that I was the one that booked it for my sister and he would need to talk to me. My wife called be over at my moms and told me the situation and I told her that I would call him back later. A half an hour later, Erik called her back and said we are going to charge for the room if he does not hear back from me soon. So here is the ringer, my wife told him that I was at my mom's and she was ready to pass away and that she would have me call him when I could. He stated again that if he did not hear anything soon that he would go ahead and charge for the room and remove the reservation for Friday and Saturday. She called me immediately and told me what he said. I called Erik and told him what happened. Now remember he knew that my mother was ready to pass. He stated that the story did not make since and that he was there at the hotel when I made the reservation. So I asked him if he heard the conversation about what was said about his person thinking it was Friday and not Thursday. He responded no. I asked if he spoke to that person. Again he said no. He stated that is doesn't matter that he would not charge for the room. I then told him that I don't have time to deal with this and that mom is close to passing. I told him that I did not like being accused of making the mistake. He said again that it no longer maters that he would not charge for the night stay. I told him that I had to go and again did not have time to deal with it. My mom past away 20 min later. So I have to tell you that a very stressful situation was amplified by this Manager that could not wait for me to call back. He knew from day one when I booked my reservation that we were there for my mom's passing and Funeral. We drove home from Utah back to Washington. I have to tell you every time I saw a Best Western it reminded me of this scenario and there was many on the way home. This was the worst customer service of my life in any situation. I know that this location is franchised and BW only has so much control over the people that represent Best Western. But I would afraid to have my name associated with this location and this MGR. I sorry to say, I am stuck with remembering this situation and at a horrible time in my life every time I see Best Westerns name or sign. When I tell people this story they are shocked and appalled that someone can be so heartless. This is something that I will never forget. By the way I paid 159.00 a night and this should be a 99.00 hotel. There better hotels with cheaper rates but they were all booked. So i think that's why the price was even higher.

Erik G, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Frank, First of all, I really am sorry for your mother's passing. That is never a situation that anyone would want to have to deal with, and even though you had a negative experience at our hotel, I hope the services were a time to bring positive reflection of all the great memories your family has created with your mother. I was surprised and disappointed when I read your review. I keep going over all the conversations that we had with your family, and I honestly cannot remember ever hearing that your mother was passing. I don't know if it's because I was distracted, if I just didn't hear correctly, or if there was simply a miscommunication. When I called your wife I was just trying to figure out why the third room was not used the previous night, because we had confirmed it several times the night before. I wouldn't have dreamed that when I was trying to get in touch with you that you were sitting at your mother's death bed. Had I known, I certainly would have waited for another day to contact you to ask further questions. I'm not the kind of person who would bring up a billing concern in such a scenario. Not knowing the nature of your situation, I was just trying to get in touch with someone who could resolve it. After talking with your wife and asking her why the room wasn't used the previous night, she mentioned you were the best contact. This is the only reason I was attempting to get in touch with you. After going over the situation with you, I decided the best thing to do was to adjust off the revenue for the room even though that room would have been sold that night. I offered this without any knowledge of your circumstances. While we communicated, I did tell you I was confused as to why we had a miscommunication on the room...as I had tried to verify whether it was needed or not the night before. Looking back, I can see how this might be a difficult conversation to have considering what you had going on. I would not have bothered to mention the precautions we took the night before to avoid the issue...and I would have just credited you the money expressing my sympathy for your situation. Instead, I told you about our attempts we made to find out if the room was going to be used...and then still offered the credit. My heart sank when I got your review and saw the bigger picture of what was going on. I just wish I would have understood the nature of circumstances you were dealing with so that I could have been more sympathetic toward the situation. I deeply regret and apologize I missed that information. I certainly wish the best to you and your family during this trying time, and my thoughts and prayers are with you.

"quiet place to relax"

5
28/06/2016

This was the end of our two week vacation. The hotel had all the amenities we were looking for. Breakfast, pool, internet and fitness room. The rooms were quiet and the beds comfortable. Everything was up to par. If I am ever back this way I will certainly stay in this hotel.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing to stay with us on your vacation! We appreciate the nice comments about our extra amenities such as complimentary breakfast and Wi-Fi and our 24 hour pool. We look forward to seeing you again if your travels bring you back this way!

"Meh"

3
24/06/2016

The corridors of this property were a maze. The room seemed clean. WiFi was spotty. Breakfast was just ok. Weird egg patties but biscuits and gravy were good. Lots wrong with room: noisy fridge and a.c. unit. Dripping water inside walls when water used (yes we told front desk), closet doors off hinges. On the plus side, we saw no insects. :-)

CottonTreeManagement, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for sharing your feedback on our hotel. It really helps us fine tune our product and services when we are able to see things from our guest's perspective. We do apologize some of the areas of the hotel are hard to find. We have tried to mitigate the issue by showing a map of the hotel and giving directions for parking. We will continue to look at other methods of helping guests find their way around more effectively. We have a rotating menu on breakfast, along with our popular build-your-own yogurt, oatmeal, and waffle bar. We provide various meats and eggs, baked goods, etc. on a rotating schedule as well. If you didn't like the options on that particular day, you'll be pleased to know chances are you'll experience a different menu the next time. We do our best to give guests options they will enjoy. We made sure the fridge is good to go, and appreciate you letting us know. The water noise you heard turned out to be a drain pipe with water from a shower/sink or toilet. So luckily there's no leaks. Thanks again for sharing your experience at our hotel. It really helps us find ways to make things better, and we really hope to have you back in the near future! Sincerely, Erik Gumbrecht General Manager

"Very nice location"

5
24/06/2016

The rooms were very clean, breakfast was wonderful. There was infused water and cookies in the evening. The pool was very nice and not over chlorinated. The Village Inn next door had good food. The desk clerks at the hotel were very helpful with suggestions and questions. No issues with noise!

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you so much for staying with us and taking the time to share your experience. We were glad you were able to enjoy our extra amenities in the lobby as well as our pool. We hope to see you next time your travels bring you to the area

"First leg of trip"

4
23/06/2016

The hotel was very clean and presentable. The staff went out of there way to help us with our hotel mixup and the breakfast was pretty good. There was plenty of parking available and lots of baggage carts to use. We stayed on the fourth floor and didn't have any problems getting the elevator it was always available.

"Teriible internet and out-of-date breakfast items"

2
06/06/2016

As a business traveler I stayed 120 nights last year at Best Western properties. This property has the worse internet conductivity make doing business from your room impossible. Also I was provided breakfast syrup that was far past the expiration date. Could have been a real bad experience should I have not noticed-food poisoning.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to share your experience during your recent stay. We appreciate the feedback you have given us. We are truly sorry to hear about the issue you had with the internet. Please know that your comments have been reviewed in detail and steps are being taken to avoid this issue from affecting the experience of current and future guest. If you have additional concerns please contact our management team at 801.292.7666.

"Nice Room with Helpful Staff"

4
02/06/2016

We stayed at this hotel on the 1st and last nights of a 2 week out west trip in one of the suites both nights. This hotel is only about a 10 minutes drive from the airport (we flew into SLC). The suite was very nice with all of the amenities, and had been recently remodeled. The only reason for not assigning 5 stars here is that on our last night in the suite, the room was not as clean as during our 1st nights stay (which we had no problems). On the second stay the surfaces/counters had not been wiped down (several sticky spots on dresser and counters). I think they only have a few suites though, so we didn't ask for a new room, we just wiped the surfaces ourselves. That said, everything else was nice, staff was super helpful and friendly, and bed was very comfortable. Breakfast was good, and location is quiet. I would stay here again, and recommend to others.

"Great value, great staff and great customer service and great location"

5
02/06/2016

Love the location which is near everything, including the airport, Lagoon and downtown and Hill AFB. This hotel is centered in the middle of shopping and good restaurants including the Village Inn Restaurant which is next door to the hotel. But their fantastic customer service is why we will return.

"Excellent Best Western/Quality/Clean/Quiet"

5
27/05/2016

Very nice Best Western. It was my wife's birthday and we were going to the City for the evening and found the Cotton Tree Best Western so quiet, cozy, clean and extremely nice. One of the nicer properties I've stayed on. I've noticed that the Best Westerns are elevating their quality everywhere I travel. I enjoy them and feel they are one of the best bargains for the price. This best western is exceptional and I would stay here again.

"Min"

4
27/05/2016

The hotel despite being renovated have pleasant staffs, comfortable bed, clean, spacious, and allows u to sleep well, and relax. we were able to recoup after 15 hours of drive.this will be our favorite stop over from now on. i have been to several 4 stars and stars not necessary, its the experience.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to share your stay experience with us! We are glad you were able to relax and recuperate after a long car ride. I apologize about the construction we were redoing our parking lot, which is now done so the next time you return it will look great! We hope to see you again soon.

"Great stay"

4
23/05/2016

Thoroughly enjoyed our overnight stay. The room was a good size with a very comfy bed. Decent sized bathroom and the shower had great water pressure which is a huge bonus after a long car ride. Lots of variety for breakfast. Would stay again.

"Another Excellent Hotel and Service"

5
23/05/2016

This BW Hotel was in a good location in North Salt Lake City, close to our vacation activities in Salt Lake City, Utah. BW Hotel and their staff provided excellent service and a comfortable place to stay while on our vacation. My wife and I are well pleased with this BW Hotel.

"Very comfortable stay"

5
16/05/2016

Rooms were very comfortable, in room refrigerator and coffee maker. Loved that the room had lots of lights, a sitting area, desk and a bench for sitting. Beds very comfortable with plenty of pillows. The room did not feel cramped. Breakfast was served at 6 am every day. Lots of variety for breakfast. Employees not only were friendly, but even when working as some task appeared to happy :)

"Great Hotel"

5
14/05/2016

Great service close to highway. Will only stay at Best Western. Rooms very clean and updated. Great breakfast lots of food. Staff was very helpful. I have always stayed at Best Western Hotels and many time at this one in North Salt Lake.

"Great Hotel."

5
13/05/2016

The hotel was very nice, clean rooms and great breakfast. The grandkids especially liked the pool. Easy access off the freeway and close to different stores and restaurants. Great location. Beautiful city.

"Nice place."

4
10/05/2016

Very clean very nice hotel. Breakfast is good and goes until 10 am. The grandkids loved the pool. Rooms are very clean and roomy. Parking lot was under construction on the back side of the hotel but still had ample parking for the quests.

"great stay"

5
09/05/2016

Always a nice experience and breakfast. Close to freeway and restaurants and shopping and minutes from airport. Have to use 200 characters or cant leave comment so these last few words are just to fill in:}

"Clean and Comfy"

5
07/05/2016

Very clean and many good restaurants nearby. 24 hr pool was nice. Fresh waffles for breakfast yum. I slept nicely but the bed made my BFs back hurt..too soft for him :) I liked the price would stay here again.

"Comments on our Stay at Best Westen Plus Cotton Tree in, at North Salt Lake , Utah"

5
04/05/2016

We enjoyed our stay and everyone was very courteous and friendly. The breakfasts were very good and the servers were very helpful and friendly. The rooms were very clean, and we enjoyed having free WI - FI, which we used quite a bit. I used your exercise room one morning on the treadmill for 30 minutes. We went to the pool and check the spa out. we didn't use it this time, but would on our next visits. I was very impressed with your accommodations and would be interesting in using them again. I heard that there is a rewards program an I would be interested in hearing more about the program.

"Great Staff and Hotel for Groups"

5
02/05/2016

This hotel did an outstanding job accommodating our group. I travel with school groups and plan tours for school groups several times each year and this hotel is easily in my top 5 for best experiences. The hotel gets how groups work and does everything they can to make sure that everyone has a great experience and gets plenty of rest. The Front Desk staff was the best we've ever had!

"very good stop over"

4
01/05/2016

Staff is very professional and helpful. The bed was extremely comfortable They put out chili and a salad around 5:30 the day we were there Convenient location off I 15 15% discount at Perkins (across the parking lot) when you show your room key

"Awesome"

5
26/04/2016

What a great place to stay, right off the freeway. Access to stores and dining places all around with in a few short minutes. The pool is always open and the hot tub is amazing. The beds have to be some of the best that I have ever slept on. We were in the room with the deluxe king and it was pretty awesome.

"Great place to stay!"

5
24/04/2016

Stayed here on our way to Vegas from Alberta, Canada to celebrate our 20th anniversary. Stayed in the "The honeymoon suite" "Huge suite with a fireplace and jet tub.This hotel is older but they obviously spared no expense to update it. Beautiful, clean and comfortable room. Staff were excellent!

"GREAT!!"

5
22/04/2016

Jessica was very helpful, and she made my stay a pleasure! the pool is open 24 hours, and it is very quiet. I love this area! The breakfast was delicious and very well presented! the drinks were cold!

"Clean, Quality, Good Breakfast, Friendly "

5
20/04/2016

Very clean and well maintained. Great continental breakfast. My husband and I came here on a whim and arrived in the middle of the night. The staff was very friendly and check in was quick. The exterior of the hotel may not look like much, but the old saying "don't judge a book by it's cover" certainly is true. The interior was nice and clean. The lobby has a cute almost ski lodge feel to it. The bed in the rooms were very comfortable, and the rooms were well maintained. The internet was a tad slow.

"Poor Internet"

3
13/04/2016

Internet was barely usable during peak hours. Rooms were clean but really outdated. Breakfast service was good, well stocked but little variety. Hotel staff was friendly and professional. Location is convenient.

"More than meets the eye"

4
10/04/2016

Don't judge this hotel from the exterior. It is a great hotel with a friendly staff. I felt the price to be fair and enjoyed the hot breakfast. The room was spacious, clean and comfortable. I came on business and stayed at this particular location due to the location of my clients. I would stay here again.

"Comfort of my own home"

5
28/03/2016

I stayed here so I could take my handicapped son to several medical appointments in Salt Lake City all in one week. There was some kind of convention in downtown SLC, so I chose an area north of Salt Lake as I am very familiar with this area as I lived there for many years a few years back. The hotel has been remodeled beautifully. With all of my fears and anxiety over my sons appointments and the thought of another possible surgery, I needed to rest at the end of a busy appointment day. I felt the room was welcoming, the staff was always vey nice, gave me water when I was asking for change to buy one. We just felt very welcome, it was clean always, and and it was in a very good place near everything I needed. Good breakfast and coffee while I was hurrying each day. I would love to stay there for something that is not as stressful as my sons appointments. Anyone who choses to stay here will NOT be disappointed.

"trip for vehicle purchase"

5
18/03/2016

Stayed overnite on trip to purchase car for son. Needed room for 3 adults and 2 pets. Due to your pets policy we only stay at Best Western Motels. We have never been disappointed by the quality of your hotels.

"A cold city with a warm hotel"

5
17/03/2016

The rooms are comfortable with a nice big bed. Rooms smell fresh and clean. Nothing too elaborate, but everything worked great and very modern and upscale and convenient off the freeway for easy access to my clients. Nice stonework in the lobby.

"AMAZING!!!!!"

5
14/03/2016

We were a group of cheerleaders, parents & coaches staying for a cheer competition. The staff was wonderful making our accommodations and working with us when we got there. We did a scavenger hunt in the hotel and front desk staff was wonderful about the girls asking for things and letting them take pictures with him! Rooms are very clean and very nice!!!

"Requested Review"

5
13/03/2016

This newly renovated motel was beautiful, comfortable, quiet even though it was next to an interstate freeway. It was the best value for the money we've seen in some time and we were surprised and pleased when we first saw the room.

"Clean, comfortable suite"

4
02/03/2016

My wife and I stayed at this hotel and found it to be clean, comfortable and well maintained. The service was excellent and the breakfast was delicious with an excellent array of food items. We felt our stay was a great value, particularly since many area hotels did not accept pets.

"Always enjoy this one"

5
11/02/2016

This location is very convenient for Salt Lake stays, and is especially accessible to the airport and downtown areas while being a ways out of the traffic, etc. The pool is excellent and their continental breakfast is much better than most.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We are happy to hear that you enjoyed your stay and that our location was convenient for you. We hope to see you again soon the next time your travels bring you to the area!

"Convenient, quiet yet close to I 15"

4
10/02/2016

This is an updated BW, clean, comfortable mattresses. Big swimming pool and workout room. Good price. The regular BW breakfast fare with the addition of a coffee maker using instant coffee. It had several choices, but you could still tell it was instant coffee. I've had better coffee at other BW facilities. The eggs were dry and uninteresting. Everything else was ok in the breakfast room. This is a two story facility, but there is an elevator.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing. We appreciate your comments and will continue to use feedback like yours to better our hotel. We hope to see you again the next time you are in the area!

"First Time Visit"

4
08/02/2016

I was headed into Salt Lake City, but did not want to stay in the City that night so I stopped short and booked a room here with my points. I was not disappointed with my choice and it worked out great. Coming from the North it was a little hard to figure out just how to get to the hotel. I could see it and knew I needed to make a right on Onion St, but somehow missed it. It would be much easier coming off the Fwy from the South. Everything was as I expected. Well appointed rooms and very quiet. I would certainly recommend this property if you are in the area.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We appreciate your comments. For some reason a few GPS systems still have 400 East listed as Onion Street which does make things a bit confusing. I appologize for the inconvenience and hope we will see you again the next time your travels bring you to the area!

"Great hotel and staff"

5
04/02/2016

We stay here for every volleyball tournament our daughter's play in. The staff is great to work with, the facilities are comfortable and clean, and the breakfast is great. Very easy to get to and accessible from the freeway.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing. We love having the volleyball teams stay with us and look forward to seeing you again soon!

"Lovely hotel"

4
01/02/2016

Great price, Very clean. friendly, and efficient. Everything worked just as it should have. Really good breakfast too and great lobby and seating area for meeting. Super close to I-15 and restaurants.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We appreciate your feedback and hope to see you again soon the next time your travels bring you to the area!

"Great Hotel"

5
28/01/2016

I have stayed here many times over the past 3 years and have never been disappointed. Always great and helpful staff. The rooms are large and well appointed, and always very clean. The breakfast is good, but could be a little more varied from day to day. It is free, however, so I'm not complaining.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing! We are happy to hear you enjoyed your stay and those previous. We appreciate your wonderful comments about our hotel and its staff. We are always looking for ways to improve so if you have any ideas on what we might do to vary our breakfast more we would love to hear from you! Thanks again!

"Great hotel"

5
25/01/2016

Very nice hotel, clean, comfortable beds, decent hot breakfast. This was our third visit for sports tournaments and they handled the crowd very well. Rooms are bigger than normal, nice bathroom, newer beds with regular size pillows.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to tell us about your experience. We are happy to hear that our staff members were able to efficiently take care of your group. We are also glad to hear that you enjoyed our hotel and the amenities we offer. We hope to see you again soon!

"Comfortable"

5
20/01/2016

Cotton Tree is very nice, clean and comfortable room. I travel a lot and found this close to work and the airport so it made my time in SLC enjoyable. It is only 15 minutes from downtown which is a plus too!

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn for your recent stay! We are happy to hear that you enjoyed your stay and that our convenient location made your trip easier. We hope to see you again the next time your travels bring you to the area!

"Enjoyed my stay"

5
18/01/2016

The stay was nice, the hotel was clean and comfortable and conveniently located in a part of town that was easy to arrive near my corporation clients, and the parking was close by the room. The breakfast was good and cleanly presented.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We appreciate your feedback and are glad to hear you enjoyed your stay in our clean comfortable rooms. We hope to see you again the next time you are in the area!

"Great Breakfast"

5
03/01/2016

I really like staying at the Cottontree Best Western because the hotel is nice, clean, and rooms are big. Plenty of room and the check out is at 12 so you can sleep in a little. The breakfast is a full breakfast and is great.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing the Best Western Plus CottonTree Inn! We appreciate your comments and are glad to hear you enjoyed your stay. We look forward to hopefully seeing you again soon!

"Great un-expected find"

4
26/12/2015

We stumbled on to this hotel on our way back to Idaho from Ca. My wife found a very good review of it so we thought we would try it. We are very happy we found it. It is a very well maintained facility with very nice rooms. It is freeway close ( Interstate 15) as well close to a few restaurants. There is a very good breakfast included in the $99 cost as well as very good wi-fi and a large well-equipped room.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We are happy to hear that you enjoyed your stay and the included amenities. We hope to see you again the next time you are traveling through!

"Amazing Staff"

5
24/12/2015

The way the staff assists you quickly with any need is amazing. Accommodations are clean and comfortable. Shuttle is excellent and so helpful. Especially if you are not used to heavy traffic like me. Breakfast is great for all ages.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you so much for taking the time to tell us about your experience. We are happy to hear that you enjoyed your stay and appreciate your wonderful comments about our staff, I will be sure to pass them along. Thanks agian and we hope to se you again the next time your travels bring you to the area!

"The hotel set up is a little odd, but when they say they have a heated pool, they are not lying."

4
15/12/2015

The pool was actually heated and the right temp for a cold February night. Getting to our rooms however was a little odd, the hotel is set up in a bunch of different building and unless you know how they connect, getting around on the inside is a little difficult. If you want to just run around the outside of the building it is a little easier.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to tell us about your experience. We are happy to hear that you were able to enjoy our warm indoor pool during your stay and we hope to see you again soon the next time your travels bring you to Salt Lake.

"Clean comfortable hotel"

5
04/12/2015

Room was clean and comfortable, complimentary breakfast was reasonably good (I liked the eggs/sausage/sheese scramble with tortilla), pool and jacuzzi was clean and open 24 hours. I thought the pool was a couple of degrees too cool and the jacuzzi was a couple of degrees too warm.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to tell us about your experience. We are happy to hear that you enjoyed our clean comfortable rooms and hot breakfast. Thank you also, for letting us know about the pool and hot tub temperatures. I will have our maintenance take a look to make sure they are at the correct comfort levels. We hope to see you again the next time your travels bring you to the area!

"Really awesome"

5
23/11/2015

Rooms are clean, very presentable and comfortable. Very friendly staff, good internet and really good breakfast, I'm kind of picky with breakfast, I don't like fake stuff or just microwave breakfast but they make sure it's warm and fresh and have different options.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing! We appreciate your wonderful comments about our staff, and our breakfast. We are happy you enjoyed your stay and hope to see you again soon.

"Quality Stay"

5
14/11/2015

My wife and I were very pleased with the courteous staff and very nice accommodations. The breakfast had all the selections you would desire. The room was very spacious. We were very pleased with everything we experienced at the hotel.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to tell us about your experience with our hotel! We appreciate all of your feedback on our rooms, staff and breakfast. We are happy to hear that you enjoyed your stay and we hope to see you again soon!

"North Salt Lake Best Western"

5
07/11/2015

My stay at this hotel was excellent. The room was very comfortable and the breakfast was the best I've had at any Best Western. Staff was very pleasant and helpful. I used the shuttle several times to take me to conference classes and the airport. The drivers were courteous and efficient. I would stay here again.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing! We appreciate all of your wonderful comments and are happy to hear that you enjoyed your stay. We look forward to hopefully seeing you the next time your travels bring you to town.

"Great place to stay"

5
03/11/2015

Great place to stay. Location is near our children and grandchildren. Comfortable, clean rooms. Courteous, friendly staff. Pool and fitness center accommodating. Good breakfast fare. We love the cookies!

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to review our hotel! We are happy to hear you enjoyed your stay and look forward to seeing you again the next time you are in the area!

"Excellent stay"

5
02/11/2015

We use Best Western hotels on our travels and once again were not disappointed with our stay. Our stay was really relaxed and our rooms very spacious, with extremely comfortable beds and good quality bedding. There was a complimentary breakfast included which overall was good with quite a good range of hot and cold things on offer. The hotel also had a good sized pool. Laundry facilities were available for hotel guests. Another great asset was the free mini bus available to drive you to local restaurants and come and pick you up.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to let us know how we are doing! We are glad to hear that you enjoyed your stay and all of our extra amenities. We hope to see you again soon!

"Well managed hotel"

4
27/10/2015

Location - easy access from the interstate, some restaurants around General Facility - semi modern and clean Room - average, fridge, no microwave, comfortable bed, clean, ac worked fine, windows can be opened for fresh air Bathroom - been recently remodelled, but smallest toilet I have seen. Low quality fixtures but clean and modern. Staff - average, cordial

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to write about our Best Western Plus on TripAdvisor. We truly appreciate your feedback and hope to see you next time your travels bring you to our area!

"Reasonably good BW in North Salt Lake"

4
26/10/2015

This hotel is 15 minutes from downtown Salt Lake. Comfortable fair size rooms. Breakfast really average. Very helpful staff offering good recommendation on dining places with a limo option to drive you there and pick you up. Very reasonable priced. Would stay there again.

"Excellent experience"

5
21/10/2015

After almost 400 miles driving, we arrived this hotel, our first feeling is comfortable and relax. The receptionist greeted us with big smile and finished the registration in an efficient way. The room is very clean, bed is comfortable like home. My daughter super like the breakfast, she can try different mixtures by putting tea, milk, honey and others together. Funtime for her.

"Very quiet and clean"

5
19/10/2015

My 2 night stay at this property was very quiet. The room was exceptionally clean and comfortable. It has been updated very nicely. As a single female I felt safe in the location. The staff was very nice and helpful. I thought the breakfast was outstanding! My only negative is the pillows were too soft for me and the AC was loud when it came on. I would have to turn the tv sound up and it woke me at night.

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing our Best Western Plus CottonTree Inn! We are happy to hear you enjoyed your stay. Thank you for letting us know about the noisy AC. We always appreciate feedback letting us know when things like this happen so we can take care of it. We hope to see you again the next time you are in the area.

"Perfect Place"

5
18/10/2015

This hotel is perfctly placed for all the surrounding attractions, but far enough away from the city centre so as to be not overly busy. The only drawback is finding the entrance because of the road layout. The two gentlemen on reception were friendly, efficient and extremely helpful with very good local knowledge. We had a room on the top floor, which was spacious, clean , well decorated and the bed was very comfortable. As well as the usual amenities, it also had fire, not that you needed it.The breakfast was as you would now expect it to be, hot ,plentiful and well laid out in a good size dining area with plenty of seating, with very helpful and polite staff. The hotel also provides a shuttle service within a five mile area of the hotel, we used this to get us to the rail station, which saved driving into central Salt Lake City and on our return a phone call meant that we were picked up from the station after only a ten minute wait, that is what we call service. With several small restaurants close at hand, it does not come much better than this

CottonTreeManagement, Director of Sales at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to review our hotel! We appreciate all of your wonderful feedback and are glad you enjoyed your stay. We look forward to having you stay with us again the next time your travels bring you to the area.

"Exactly what I wanted"

5
07/10/2015

I was coming in for an audition at the dance studio in Bountiful. The hotel was exactly as described. I slept well, the bed was comfortable and the staff were great. Breakfast is a plus. The best conveniences was the complimentary shuttle to and from the airport as well as to the dance studio.

"Wonderful Place"

5
06/10/2015

Great place for a weekend getaway! Rooms are huge, relaxing, quiet, hot tub was nice oversize room for 2! We live close, but this hotel offers a place to get away and enjoy some time alone to relax. Fireplace in the room, all the romance you need for a great couples retreat...close the the LDS temple in Bountiful too and I would also recommend this for families.

"Halls Full of Non-Guests Using Guest Laundry All Day and Night "

2
03/10/2015

This hotel would have got 5 stars, but having a constant queue of non-guests milling around the halls was uncomfortable. Some of them were sleeping in the hall at 11 at night while their kids were swimming in tbe 24 hour pool in their clothes. More than that, I actually needed to use the laundry and it took much longer than it has at most of the many other hotels and motels I've stayed at this year. The dryer was also very slow, probably due to overuse. A member of staff said these people might be the cleaning staff of the day and night shift. This hotel really needs to get this under control. Having people hanging out on the first floor out of rooms all the time is not fitting of a nice hotel. This place should stop it or charge much less.

"Excellent hotel, minus the breakfast"

3
02/10/2015

I would have given this hotel a 4 or 5 star, except the breakfast experience wasn't good at all. When I first checked in, the guys there were awesome at checking me in quickly and efficiently. Aj was the one who checked me in. The room was excellent, except there was no microwave in the room. I stayed one night, went down in the morning for breakfast. They use fake eggs and don't have much to choose from. There were two breakfast attendants and neither one of them said a single word to any of the guests. I went back down about an hour later to get some milk. I thought I had to turn the lid on the container, and the older attendant said in a rude tone, "You don't have to turn that." and then walked off. Not a single word all morning, and that was the only thing said? No good morning or anything. Breakfast attendants are just as important as front desk and housekeepers. You need to talk to guests.

"Best Western/Cottontree"

5
30/09/2015

We were in town for 3 days for my husbands VA appointments. We were given the military discount. The staff was friendly including the breakfast lady. The rooms were clean and the pictures on the website are accurate. The bed was comfortable there were plenty of pillows which were also comfy. The hot tub was actually hot. The breakfast is a full hot breakfast and had different items available each morning, Overall our stay was very satisfactory and I will stay here again.