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Best Western Plus Hotel North Platte Inn & Suites, North Platte

4.5/5  - basé sur 268 notations.
3201 S Jeffers Street, 69101-6880, North Platte, United States - See map

Conveniently located close to Interstate 80 in the heart of Nebraska! The Best Western Plus North Platte Inn & Suites features wonderful amenities like free Wi-Fi access, a 24-hour indoor pool, whirlpool and fitness center. Wake up to a hot buffet breakfast - fresh coffee, waffles, pastries and healthy choices. The hotel boasts 25 suites, a business center and a beautiful lobby as well as meeting space for 100 attendees. Lots of space for RV/Truck parking. Pet-Friendly with plenty of green space. Our location has convenient access to Union Pacific's Bailey Yard, Walmart®, D. C. and many state offices. If your stay is for leisure, the hotel is close to four golf courses, the Golden Spike Tower, Buffalo Bill's Ranch and the Wild West Arena home to NEBRASKAland® Days annual concerts and rodeo. Families can spend a day at Cody Park, North Platte Area Children's Museum, or nearby Lake Maloney.

Best Western Plus

Hotel North Platte Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 263 guest reviews
NOTE ISSUED
Excellent
149
Very Good
63
Average
29
Poor
12
Terrible
10
REFER TO NOTICE
Business Business
41
Couples Couples
65
Family Family
130
Friends getaway Friends getaway
8
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"2 Night Stay Best Western"

5
17/09/2018

Great Service Checking In and Checking Out, Fantastic Room Very Clean and Roomy, Yummy and Good Variety Breakfast, Friendly Staff Throughout Building , Great Price, Helpful When I Needed Something, Would Certainly Stay Again

"Very good stay"

5
16/09/2018

First day on the road headed for Colorado. Check-in was easy and the desk clerk was engaging and friendly. Room was clean as was the bathroom and there were plenty of towels and they weren't worn out. I liked the soaps and shampoo provided. Good stuff! Breakfast the next morning was better than the average "free" breakfast as there were protein items (scrambled eggs and sausage) to go with the waffles, cereal and the like. There was a lady making omelets to order that were good. Coffee was very good. Check out was easy and again the desk clerk was friendly. I will stay here again if I'm in the area.

"Good for a One night stop"

4
06/09/2018

Stayed at a few BW and most experiences are excellent. We travel across country with our dogs so we like BW properties overall. Compared to others this location is fine for a simple night stop. The staff are friendly and efficient. The location is okay. A big plus was having several restaurant delivery options. That was great especially after driving for 7 or more hours.

"On the Road South"

3
05/09/2018

This was a good stay. Desk ladies were extremely helpful when we had an issue with our Rewards--not their problem, but they were caring. Great Happy Hour and Snacks. A welcome treat after a long day of driving. Loved the Queen Suite with large balcony! We slept Great so apparently bed was comfortable. Breakfast was good especially having fresh oranges and apples.

"One of the better places I have stayed in N Platte"

4
29/08/2018

Rooms are clean and would say just average as far as updates. Wish bathrooms were a little bigger & more updated but they are well cleaned. Great night reception and outstanding free breakfast. Good restaurant selection just down the street to the north....

"Happy Hour 5-7"

4
27/08/2018

NIce hotel. Perfect location on 83. Staff had easy directions we needed. Pool. Fitness center. Free breakfast. Happy Hour. Room was very roomy with fridge and microwave. Our room was one king/ one queen, which was perfect. They know how to do things here. Plus...excellent AAA discount.

"Fun"

5
27/08/2018

Very good breakfast served from 6 to 10 with large variety of foods, very clean motel in public areas as well as rooms, appreciated good friendly staff while we were there. Would recommend this place to stay!

"What a gem of a hotel!"

5
26/08/2018

Hotel seems new which is great because everything is fresh. Pricing was very reasonable for what you get. Pool & Fitness center open 24hrs which was a plus and one of the best continental breakfasts I have ever had. The two ladies running the breakfast were extremely friendly and keep everything full, hot, clean, and organized! Great job Best Western team!

"Good stay next to a cool place"

5
25/08/2018

We just stumbled into this gem on our road trip. The hotel was nice, and the people were very helpful. Next door is the cool little Buffalo Bill shot and museum. Definitely a good stop on anyone's cross country trip. The breakfast room was very big, much bigger than other best westerns I've stayed at. It was nice.

"A great spot to stop"

5
20/08/2018

We used to stay in Best Westerns quite a lot a few decades ago but then sort of gave up on them. Well, they've been catching my attention again...especially the Best Western Plus level. We stopped at this one in North Platte on the way from MSP to Denver and have found it very competitive....not only in price range but also with regards to furnishings, convenience on and off the Interstate, cleanliness, and friendly personnel. They had a little trouble at check-in figuring things out since I booked with points on AmEx which uses Expedia....however, they keyed me and sent me on my way instead of making me wait. Impressed. Nice manager's reception too. Wouldn't hesitate to stay again.

"Mr. Tommy Gibbins"

1
19/08/2018

Arrived at motel on Aug 18 to check in at the motel. Was told my reservation had been cancelled but that they did still have 2 rooms available but that it would cost me more. I tried to show that their web sit still said my reservation was confirmed. They repeated it was cancelled and if I wanted the rooms it was more. The original price was $144.00, I had to pay $177.25 to stay, So I give America's best value and trip advisor a bad ratting and will not use either one again.

"Comfortable Stay"

5
17/08/2018

We stayed here on day 2 of our trip to Lincoln, NE this year. All 5 of us shared one room which was pretty comfy with 2 Queen beds and a sofa bed. The room was clean, comfortable and new! Breakfast was pretty good too! Fresh fruit, waffles, muffins, eggs, biscuits and gravy-YUM!

"Great rest after a long ride"

5
16/08/2018

Stayed at this hotel due to its proximity to North Platte Airport. We arrived at 10 pm after a long drive from Ainsworth. The room was very clean and the bed felt great! We had to get up at the crack of dawn to make our flight so we were glad to have come to this hotel which was only 8 minutes away from the airport!

"Perfect hotel for a long days trip"

4
14/08/2018

Close to the highway. Comfortable room, really liked the King/Queen combo for the 3 of us, husband, son and I. Wide stairs to the second floor made it easy to move around. Breakfast was hot and fresh. Close by were a variety of restaurants.

"Delightful Surprise in North Platte"

5
13/08/2018

We chose the Best Western Plus North Platte Inn and Suites because of the timing of our trip. We weren't expecting much but were delightfully amazed at the quality of the service and elegance of the facility. High points were the check in and check out - with an extremely pleasant and helpful staff - and the breakfast crew. The crew hustled through a very busy breakfast time with smiles, greetings and bounteous goodness in every meal item offered. We could see them hustling in the kitchen, and despite a big crowd it was well-stocked and delicious, The facility is gorgeous. We had a lovely stay.

"BW stay"

3
13/08/2018

Easy phone reservation. Pleasant reception. Noisy room. No fresh fruit, no hot cereal, other than powdered type. No margarine only butter. No alternative milk choices. Beds were very comfortable, adequate number of pillows.

"Nice Place to stay"

5
12/08/2018

We enjoyed our stay. The hotel was Nice and new looking and convenient to our family gathering. The staff was nice and friendly at check in. The hotel was full of guests but the rooms were comfortable and the staff was accommodating.

"Great Hotel."

5
07/08/2018

We stayed here on our way home from the west coast, and it was easily one of the best hotels we've stayed in recently. It looked brand new; excellent room, 24 hour pool, and great service. Wish all our hotel stays were this good!

"Nice hotel and a comfortable stay"

4
05/08/2018

I was at the hotel for a training session I was conducting. It was clean comfortable and the internet speed was good. I would recommend staying here. I did have a room in the new section of the hotel but I think either would have been fine.Breakfast was included and was good.

"Great all Around!"

5
03/08/2018

Big spacious room! Large grass area for the dog to take care of his buisness. The front desk was super friendly and helpful. We went to the restaurant late and was served a delicious dinner. Our room was perfect, comfortable bed and roomy.

"Good Fit for Family of 5"

4
28/07/2018

We face difficulty in locating hotels that have available bedding for a family of 2 teenagers of opposite sex...so this was a win/win deal. Had 2 beds and a sleeper sofa, which is also convenient for families of 5. Pool and hot tub were nice. Breakfast area had sufficient seating and workers that were busy restocking as necessary. Various items and the standard waffle maker (with a cute BW logo in the center!). Somewhat of an odd entrance, we kept driving thru the car dealership lot to get there. Could be better marked.

"NORTH PLATTE BUICK GMC"

5
23/07/2018

Consistantly choose Best Western Norht Platte while I am in town visiting our Dealership. Very clean and always accomodating. Really appreciate their understanding and ease of check in and location is extremely convieient.

"Great hotel! Brand new!"

5
21/07/2018

We stayed here on our way back from Yellowstone. It was a brand new hotel. Very clean. The staff was so friendly. They were very accommodating. We needed a cot, and it was in the room before we got up there. The breakfast was great! I was very impressed with Best Westerns on this trip!

"Bad room design low light thin walls hot halls dirty pool and spa was filled with foam."

1
20/07/2018

Dirty pool area foam filled spa . Shower water in bathroom and took shower and it ran all over the floor and out to the front door. Loud TV took 2 calls to get it turned off at 1 am. It was dark who puts a light source behind a TV. Desk was set up in front of a door to other room and you could hear thru it .

"Very nice for a Best Western"

5
17/07/2018

I haven't stayed in a Best Western in a while. The ones I usually see are starting to look a little run down. Not this place! I couldn't come up with a bad thing to say about my stay here if I wanted to. Very clean and well maintained building, grounds, and room. I will not hesitate to come back here.

"An ok stop"

4
16/07/2018

We were here on a Friday night. The place was packed. Our room was on the top floor so it was quiet. Beds were comfortable and the room was clean. The shower was great, but there was no mat in the tub and the grab bar was on the way out of the tub so it was a bit iffy. The hair dryer controls weren't working so it was plug in and let it go. Breakfast was crowded but good with many options. Staff was friendly and helpful both at the check in and departure.

"Disappointed"

2
29/06/2018

Very large hotel, tower rooms at one end and very long motel rooms hall on the other. Guess where they put us seniors? Filthy laundry room, washers didn't work, front desk had no idea until I informed them. They sent me all the way over to tower side to do laundry, that washer wasn't much cleaner. Unfortunately I didn't take pictures. Our bathroom was just as dirty as laundry room. Dirt accumulated in corners, tub had not been cleaned since last guest, dirt accumulated in exhaust fan, dirt and hair on toilet, dirt and paper in tub drain. Bed was ok, clean sheets on bed we slept in. Breakfast was normal fare. Dining room was exceptionally clean. Front desk staff very friendly and helpful. I responded to their survey, all they said was sorry. Won't be staying there again.

"Decent hotel"

4
27/06/2018

Good location near the highway with clean, updated rooms. The pool area looked nice, but was completely packed so we decided to take a pass on swimming. All of the staff we spoke to were very nice and helpful.

"Very nice hotel!"

5
27/06/2018

Thick towels, comfortable beds, very nice, clean rooms. The pool 'could' have been just a tad warmer :-). Breakfast was the best of hotel 'hot' breakfast(s). I left a laptop charger and they were very helpful in getting it returned to me. Front desk staff were all extremely nice.

"Nice room, great breakfast"

5
24/06/2018

We got a king/queen suite. It was a very nice room. The couch pulled out into a full size bed also, so it fit our family of 5 great. The breakfast is probably the best hotel breakfast ever. This hotel never disappoints!

"Great place to Stay! Happy to return"

5
20/06/2018

We stayed at the Best Western Plus for the second time and it was wonderful. The hotel is new and has a large lobby, nice pool and wide stairs, and an elevator. The front desk staff is helpful and very friendly. There are several places to eat close by, and it is right off the freeway. There are plenty of places for the dogs to walk and the whole place is well maintained and very relaxing. Really enjoyed it the first time we stayed a couple years ago, and happily looked forward to returning. We were not disappointed. Will definitely put it on my short list of places to stay along I-80.

"Dirty and Nasty"

1
18/06/2018

This place is packed with people. It looks really well on the outside and inside on the surface. I arrived late at night and walked into the shower. It had someone's hair all over the bathroom walls. The shower itself was covered in bathroom scum. I thought are you freaking kidding me. I was traveling with my family and didn't have the energy to say anything because I had been driving for 15 hours. I always bring extra cleaning products and cleaned the bathroom. It had black grim running down the tub. Gross. I stayed the next day at a best western in Custer, SD and it was old but super clean. So no, it's jus this location.

BestWesternHotels, Corporate at Best Western Plus North Platte Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nice place."

4
08/06/2018

Room was clean. Staff was very friendly & helpful. They even upgraded us to 4th Floor. Room was very nice, quiet (as requested) & very comfortable bed. Breakfast was ok. Staff kept area clean & filled.

"great stay!"

5
06/06/2018

we spend a night at this hotel. the room was clean and nice, a little small for a six persons family ( 4 little kids) but nothing too bad. the staff was nice and helpful. breakfast was very good and had lots of stuff the kids loved. the inside pool was a bonus treat for the kids! it was a very good night!

"Great Facility, Rude Staff"

1
05/06/2018

When we stopped in for a one night stay, my fiancé, Priceline was showing the room for $109, we told them that, they said there would a $30 pet fee, which we were happy to pay. This meant the total would be about $140 before tax. Then we go to check out, both people we talked to were rude and said that our bill is $189 and that they CANT price match on Priceline. They said it's our fault for not booking directly on Priceline. The real kicker is that the rude front desk person during check in also failed to mention the higher rate. Overall disappointed with this “hospitality” experience

BestWesternHotels, Corporate at Best Western Plus North Platte Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great price, clean rooms, comfortable bed and hot breakfast included"

5
03/06/2018

You can't ask for more than this. We can always count on friendly staff, a clean and comfortable bed and one of our favorites for breakfast, biscuits and gravy. We've stayed here several times on our way to and from Colorado and have recommeded it to our family and friends.

"Great hotel"

5
02/06/2018

The facility has been completely redone. I have stayed here several times. Even spent an entire week there and it was an excellent experience. Hotel staff are very friendly and helpful. Plan on staying there during future business trips in the future.

"We loved our stay!"

5
28/05/2018

This is a wonderful hotel. The room size was perfect and the rooms were very clean! I would highly recommend this hotel to anyone! The staff was easy to work with and gave us some good recommendations of things to do in town!

"wowsers"

5
26/05/2018

what a great place to stay, been traveling for work for the last 2 weeks, stayed at 6 different hotels, this was by far the best one! During my trip I had several rude check in clerks and several where the price was one thing and at check in they wanted/demanded an additional fee just in case! No mind you i am in motels for over 125 nights per year, and I use just three main one's, and the worse treatment I have had was at the one's I frequent most! It's almost like they didn't care if I used them or not! However there are a lot of motel's that make up for it, so it's all good, in the long run. Also everyone has good and bad days, so I try not to hold that against folks, but also i like my rest and I like to be hassle free when I check in! This hotel brand is not one of the one's I use much any more, since they don't like to offer me the rewards, for my stay's, so I don't use them much, however this hotel was right along the path, and it was an easy in and out, stay. so all is good.

"Very helpful staff"

5
23/05/2018

A very nice hotel. The rooms were clean, the jacuzzi was okay and breakfast was adequate. The staff were wonderful, cheerful, very helpful and went out of their way to make us feel comfortable. It was also very quiet at night.

"Great Place!!"

5
23/05/2018

This was a great place to stay. Rooms were clean, staff was friendly and breakfast was good. Only room for improvement would be the bed. It was way too hard for my liking. There was even a wedding reception going on and it was really quiet. I also liked the 24hr pool. Would stay at this location again!!

"Good Value"

4
21/05/2018

This is a decent hotel for the money. Everything was very nice except for the very low, round bowl toilets. Service was excellent, the room and bed was comfortable. This is a pet-friendly hotel, which can be good if you travel with a pet, not so good if you have pet allergies or dislike noisy dogs.

"Awesome Place to Stay"

5
18/05/2018

Great place to stay. I have stayed here 3 times now and a member of my team has stayed there a couple times. More members from our company will be staying here going forward. It is right off the interstate so access is easy.

"Best Western Plus North Platte Inn & Suite"

4
09/05/2018

Everything was as expected and in working order. We were disappointed with the Breakfast area as the selection was below what we expected from a Best Western Plus hotel. The room was large and provided enough space for the 3 people in the room.

"Bath tub is dangerous"

2
09/05/2018

Shape of bath tub floor slants way too much for safe showering. Makes it difficult to feel steady and safe while standing in the tub. It also took too long to check in while employees stood around without asking if I needed help. This is why I try to stay at Hampton Inns.

"Outstanding hotel"

5
26/04/2018

We loved this Best Western. Of course we love all of them that's why we always stay with Best Western. But this hotel was incredible. I would love to stay there again for a longer period of time. One night just wasn't enough.

"Rested but..."

3
25/04/2018

The hotel was nice and all...just that I was double charged. Other than that, enjoyed the few hours I was there to rest. All good BW. Just hurry my refund, The breakfast was awesome...the lobby was welcoming and the staff was friendly and helpful.

"Excellent hotel to stay between Kansas City and Casper Wyoming"

4
22/04/2018

The hotel is well looked after, has a happy hour (monday- Thursday), excellent fitness facility and friendly staff. The only drawback is that you need to drive to any dining establishment. I will stay there again.

"decent room but very thin walls"

3
20/04/2018

The hotel room was nice but it had very thin walls. I could hear one neighbors TV over my own, could hear people talking in the hallway all night (which they sounded like they were having a blast which was great but since I had 13 hours of driving the next day I really needed some sleep), and the wind kept making the door to outside slam every time someone used it. The hotel staff was nice and the hotel is located right off of the highway. I was just surprised by how much I could hear everyone else conversations, coughs, tv shows, etc.

"Great Happy Hour"

5
19/04/2018

We were very surprised to have a complimentary Happy Hour when we arrived. It was great to have after a long days drive. The hotel was very clean and quiet. The breakfast items were a typical complimentary breakfast. This hotel is less than 1 year old. All the staff were helpful and caring.

"So comfortable!"

5
18/04/2018

These rooms and beds were the most comfortable we've had in years. They layout of the room worked so well for our family. One king and one queen bed did the trick!! And we weren't tripping over each other in the room either.

"Cozy stop for our emergency stop"

5
14/04/2018

We had an excellent stay for this being an emergency stopping place. The bed was very soft and the room was very clean. We got a little turned around because they have 2 wings and 2 sets of elevators. I'm always impressed with Best Western's breakfast. Today was no different. I was also impressed to see that they offered a gluten-free bagel. Only way take it one more step is to offer a dairy-free yogurt! Great price for the room.

"overnight"

3
09/04/2018

Staff was unfriendly and did all they could to not help us or avoid us. Room was in fair condition. Pool area was busy and dirty with used/soiled towels and trash. for being a newer facility in the area there was promise of a decent place. We were disappointed.

"Fortunate to find a room at all"

4
08/04/2018

It had been a long day with crane watching and travel. I arrived around dinner time to discover that getting a room in North Platte would be a challenge. The next day I discovered it was due to the railroad hiring many folks who were staying in the hotels while going through the hiring/training process. Thanks to the fact I am a loyalty member who has been staying in Best Western hotels lately they kindly gave me a big, big room for me, myself and I. The last room. I had a king, a queen and a sofa bed to choose from on the top floor. The room was very nice. The reason I didn't give the hotel a 5 star is due to the "manager's reception" that they have in the evening. Since there were many men who had probably been working very hard all day some of them took advantage of this free wine and beer a little too much. Being a solo woman I felt uncomfortable in the lobby and around the exit/entrances/lobby/elevator. Add to this that unlike CO, there is no restriction about smoking next to the exits/entrances to the buildings so I had to be careful about how I traversed the building. At one point there was a group of men arguing politics at the main entrance - not a great experience coming back from dinner. I waited to go down for breakfast until I assumed the men had gone to work and found it to be a much different scene. More family friendly.

"Great hotel and staff."

5
01/04/2018

our trips were a combination business/pleasure and we could not have asked for a better experience. My father uses a walker and the handicapped rooms and staff accommodated his needs perfectly. We used this hotel for a trip last June and this March.

"all good , we'll be back"

4
29/03/2018

very nice, pleasant staff, clean,all good, breakfast was fine, parking real good, well light outside, nice and quite in room, very important, close to shopping, food, gas, we'll be back next year as we pass through, thanks

"Noisy"

3
25/03/2018

This was a nice hotel but there were a lot of young teens partying near my room. I called the desk to ask them to go back in their rooms as they were yelling in the hallway. I had asked the desk at check in to put me somewhere away from noisy young folks. I wish hotels had a section for older quiet folks and a 30 and under section for the noisemakers.

"Overnight stop on way home"

5
01/03/2018

Stopped here to stay overnight on way home to Denver. Staff at check in was very friendly and welcoming. The room was clean and well laid out. There was a mini fridge and microwave in room. There was 2 sinks one in bathroom and the other outside of it. Great for everyone to get ready in the morning. They have afternoon reception in the lobby with beer, wine, and snacks very nice. Breakfast was far from standard. They had bisquits and gravy, eggs, waffles, bacon, sausage, etc. Didn't use the indoor pool, hot tub, but looked very nice and was open 24 hrs. Will stay here again.

"Nothing Negative Here"

5
12/02/2018

Stayed for 2 weeks..and will say one of the best ..Best Western Hotel's..Ive stayed @ 44 different Best Western hotel's in 2017 threw out the country..and all were good..better..best..this hotel is one my best..2017 I've stayed 365 days @ Best Western chains..so if any customer knows a great Best Western hotel...its me !

"Back again"

5
02/02/2018

As promised by management. Upon my arrival. I was greeted with a smile. Check in was a breeze. My status was honored. It has been a great pleasure to return with proper training in place. This property has all the amenities to make your travel a breeze. Will return.

"Great motel at great price"

5
12/01/2018

We have stayed at this motel several times and always have a good experience. Rooms are clean, breakfast is good and they have a truck parking area for those who need more space to park. Will stay here again.

"Clean and updated, good for large families"

4
08/01/2018

We had a good stay recently for 1 night with our 4 children. A big plus of this hotel is that they offer rooms with 2 beds AND a pull out queen. We actually had a king, a queen, and the pull out which was nice! The pool and fitness areas were really nice, the kids had a great time swimming. We loved that both rooms were open 24 hrs so we could swim early before we got back on the road. The breakfast was good, standard hotel breakfast with a mix of hot and cold options, and was well maintained. The staff was helpful and friendly. Our only complaint was that our room was not ready when we tried to check in around 4:30pm (which is already well past check in) and we were told to come back later. It was ready when we returned at 8pm, but the beds were sloppy and there was a visible stain on one comforter. Overall, a decently priced hotel, easy to find, with large rooms for big families.

"Ok"

3
06/01/2018

Stayed in jacuzzi suite on NYE. This room is essentially 2 regular rooms without the dividing wall. 2 person Jacuzzi was in old bathroom space ( no toilet and sink outside room. No ambience to room. Bright lighting, tv that was incorrectly hooked up. Not what we were expecting

"Could have been better "

3
06/01/2018

Booked this property on line for it was pet friendly. There was NO mention of additional charges for having said pet in the room. A small animal and almost $30 fee? Would have been nice to know before hand. Other charge less. Checkin was smooth, checkout was smooth. Room was clean. Wifi worked as advertised. Staff was friendly and helpful. The floor was rather noisy.... being mainly a wood construction that's what happens. Floors creak and heavy walking resonates through the hall/rooms. Nice that they had an elevator. Breakfast was...... ah.....marginal. I'd happily pay for a better experience. Just sayin. Air conditioner was able to be placed on constant which was nice. Over all, it was okay.

"Excellent Stay!"

5
27/12/2017

My husband and I traveled with our dog from Grand Junction, CO. I was tired from driving. The appetizers and complimentary wine & beer was a great reward! Thank you for the wonderful experience! Great staff too!

"Great Hotel with excellent service"

5
12/12/2017

This hotel has great staff and amenities for both the business and family travelers! The staff are very helpful and go out of their way to make sure your stay is comfortable and enjoyable! I highly recommend this hotel!

"May be come back may be not"

3
29/11/2017

Front desk personal was in a attitude I never experience before. EJ: No welcome words or how can I help you SR. I need to ask about the facility ej: Breakfast, Gim swimming pool etc. The check out personal was very professional.

"kid and pet friendly"

5
27/11/2017

North Platte Inn & Suites was awesome! We had a large dog and three small kids (ages 8, 5 & 3). They were gracious with everyone and made us feel at home. When the kids spilled a drink, it was not a problem. Very family friendly.

"Great Stay"

5
25/11/2017

This place is great. The staff is very welcoming. Its clean, its new, its wonderful. Very unexpected I didn't expect much but I was blown away with this hotel. Kids loved the pool, fitness center is great.

"Oasis along I80"

5
19/11/2017

pleasantly surprised at the welcoming feeling you get when you enter. All staff were friendly and courteous and wanted to make sure our stay was a great experience and it was..best kept secret along I-80 in Nebraska..will definitely stay and recommend to all I know that travel that route...

"vacation"

5
19/11/2017

very satisfied with the hotel and everyone who worked there check in was easy and the breakfeast was awesome the rooms were a 10 the friendly staff was always willing to help and answer any questions we had

"Nice hotel"

4
17/11/2017

Staff was great, efficient and friendly. Rooms have been remodeled and have added a new addition. I would stay at this hotel again. This hotel has a good location, right off the interstate and not far from downtown and the hospital.

"One of the better lodging experiences this year"

5
13/11/2017

While driving from Denver to Sioux Falls we spent the night at the North Platte Best Western Inn Plus. We hadn't expected anything special when we stopped for the night, but both the service and accommodations were excellent.

"New Hotel"

5
09/11/2017

This hotel was a pleasant surprise during our two night stay. They offer reward points for Best Western and IHG members. Friendly staff and great sleep on very cozy mattresses. We stayed on a quiet 3rd floor. 24 hour pool and hot tub. No complaints.

"Clean Rooms, Friendly Staff, Hot Breakfast "

4
05/11/2017

Just what we needed. Can't beat a clean room, friendly front desk staff that appreciated you and a hot breakfast of scrambled eggs, bacon, waffles, biscuits and gravy, yogurt, sweet rolls, oj etc. Breakfast was served at 6:00am. They opened a bit earlier which helped us get back on the road. Only downside was the parking near the end of the long wing part of the hotel was very dark. Not lit up well.

"very nice"

5
04/11/2017

great value at a great price the rooms are very clean and the staff has always been very helpful. I normally stay at a competitors hotel but because of the great price this is and the value of the rooms and staff I will now call on this place first. I plan on being back in this area soon and will stay with these folks many more times in the future.

"A great stay. "

5
03/11/2017

We checked in around 6:30 pm after a long tiring day of driving and we were told there were free appetizers and drinks. It was great! The staff at this Best Western is focused on being friendly and giving great customer service. We will plan to stay here again.

"Pleasant Stay at BW - North Platte Inn & Suites"

4
27/10/2017

We had a nice stay at the North Platte Inn & Suites after a long day on the road. The staff were friendly and professional. Internet/Wi-Fi was fast and reliable. Rooms were clean and quiet and beds comfortable for a good night's sleep. The breakfast featured hot and cold offerings and fresh fruit. We intend to return sometime and check out the railroad yards in North Platte and we'll definitely choose to stay there again.

"poor internet"

3
27/10/2017

tv remote and internet didn't sync so you could not watch television without waiting for someone to come up and fix the connection and that could take as much as an hour or more before someone showed up

"Great place to rest!"

5
22/10/2017

Nice clean hotel with plenty of yard space to exercise the dogs, great staff at the front desk and breakfast room, very nice hotel! Quick and easy to find off the freeway, easy access for RVs or folks traveling with large trucks and trailers... Quiet and restful location!

"Great time and stay"

5
13/10/2017

We enjoyed ourselves. Staff was great and helpful. The hotel location and people were knowledgible. Easy to get around. Being there in the fall not all attractions were open. We did have a great time exploring.

"Excellent stay"

5
11/10/2017

Great service. Great room. Great night's rest. Great high speed Wi-Fi/internet. Great Happy Hour with snacks. Great breakfast (could use Pancakes and French toast though). If in North Platte, NE, this is definitely the hotel to stay at. Or anywhere really.

"North Platte Experience"

5
11/10/2017

Very clean and updated hotel. Staff is very professional and went the extra mile to fix a billing issue. Would stay there again. Would of liked to have been closer to restaurants and other places. Very quite location otherwise.

"Comfy and clean"

5
09/10/2017

Super clean and modern accommodations , with beds that were the most comfortable of our 3 week road trip. I seriously considered stripping the bed to see what kind of mattress it was! The facility was almost booked with girls high school golf and yet we never heard a peep, so the walls must be soundproofed! Room price includes breakfast, but we left before breakfast was served(6:00am). Location right off highway was convenient for travelers . I would definitely stay here again while on a road trip.we didn't use any of the facilities or look for restaurants, but I heard another couple say they had a wonderful meal at Brothers restaurant, so there are options for meals nearby. The indoor pool area looked nice, not far from the lobby and next to the elevators.

"Beatuiful Best Western!"

5
06/10/2017

We loved the property. Our room was handicap accessible and absolutely lovely and clean! The pool & Jacuzzi are opened 24/7 since this is a Best Western Plus. That was really cool and unexpected. Breakfast was lovely and fresh, constantly replenished. I HIGHLY recommend staying here, the value is excellent.

"Disgusting bathroom musty room and dirty floors"

1
06/10/2017

My bathroom floor was disgusting. When they came to "fix" it they brought a filthy mop and left more stuff on the floor and left stuff from the mop on the carpet and used a Kleenex to pick up stuff left behind. SO GROSS! Then my tv and coffee maker didn't work so I had to pull the dresser out to get the tv cables in the right slots and try to find the plug in for the coffee maker. The room was musty. I expect this from a $65 room, not a $130 room! The next night I stayed at the Holiday Inn Express in Ogallala NE for the same price and it was impeccable and well vented. I would not stay here until they do a deep cleaning.

BestWesternHotels, Corporate at Best Western Plus North Platte Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great Place to Stay"

5
05/10/2017

Professional staff. Great rooms. Quality breakfast. Easy access. Coffee on all the time. If you enjoy a nice quiet place with a staff concerned about your comfort...this is a great place. I would recommend this hotel to anyone.

"Great hotel"

5
03/10/2017

We stumbled upon this hotel as we were searching for a place to stay while driving through Nebraska. We were very pleased with the girls at the desk, the rooms and the breakfast was very good. All of the staff was cheerful and helpful. We searched specifically for a Best Western for our next night on our way home.

"Great place after a long drive"

4
03/10/2017

We were never so happy to pull into this place, after driving in the rain. It's pet friendly which was a plus. We enjoyed the stay, great breakfast, nice set up and a nice place to eat in the hotel. We would for sure stay again. It has microwave which was great. For just a overnight stay it was worked well.

"This is a Best Western Minus, not a Plus"

1
30/09/2017

This hotel very large and is poorly constructed. Our one king bed room was the size of a postage stamp, and one could hardly turn around in the bathroom (the room was much smaller than similar rooms at other BW+s). All the light bulbs were low wattage CFLs; room felt like a dungeon. The scrambled eggs at breakfast were frothy and nearly tasteless--poured out of a carton, I presume. The hotel is not a good value; room was as expensive as a room in Des Moines, but North Platte is not an expensive place.

BestWesternHotels, Corporate at Best Western Plus North Platte Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"room with a balcony"

5
29/09/2017

We stayed in the tower and had a double queen room with a balcony. The desk clerk was very friendly and helpful. The afternoon we arrived there was a wine and beer affair in the breakfast area. That was fun to attend even though neither of us drink. The snacks were delightful. Breakfast the next morning was plentiful with both hot and cold foods. Hotel is easy to find and located near numerous restaurants.

"Very nice"

5
26/09/2017

This was our first Best Western Plus stay. The room was very nice and clean. The pool was well kept and fine for water exercises. There was a good breakfast with a nice variety. We would stay here again.

"Phenomenal and wonderful motel!"

5
25/09/2017

We love staying here every time we travel this way! Motel is great! Rooms are excellent! Clean! Comfortable beds! Love the amenities! Quiet!!!!! Nice! Breakfast is absolutely the best!! Everything you could want! Staff is wonderful, friendly and helpful! We take our two dogs as well! Never a problem! Staff is friendly with them! Love the 24 hr per day pool hours!! Pool is clean and hot tub very nice!

"Don't stay at NP"

2
22/09/2017

Rooms are too small for BW Plus standards. The Plus must be for price. Bathroom had hair on the floor and flies in the room. Check-in didn't know how to handle the Reward Gift Card and never tried to resolve. Didn't receive my Elite package at check-in.

"Business Stay"

3
21/09/2017

The room could have been cleaner, but overall a good stay. The breakfast was good and the rooms were nice, however not the cleanest I have been in. The check in person was amazing and did a great job. Overall a good place to stay.

"Overall Best Value"

5
19/09/2017

Excellent hotel (3 star) for the money. We "Pricelined" it for $85 which came out to $105 after tax. The rooms were clean and up to date. The pool and spa were open 24/7 (a lot of pools aren't by the way). The staff was friendly and the continental breakfast was better than most for quality and selection. The business center had unlimited color printing. The room also had a mini fridge and microwave which are amenities that aren't a given anymore especially in 4 and 5 star hotel rooms. Basically, I was able to conduct all of the business that I needed to because there wasn't a FedEx Office anywhere near by. I fed the kids a wonderful breakfast. The kids and I were able to play in the pool and spa until our heart's content late at night. The beds were comfortable and the soap and shampoo were nice quality as well. A super comfortable and affordable stay especially for North Platte, Nebraska.

"Great Hotel"

5
18/09/2017

We really appreciated the quality of the room that we stayed in...it was a bit pricey though for the time of night we arrived (2:00 a.m.) ....Fantastic Breakfast and very friendly breakfast servers... The front desk staff was accomodating too

"Great Comfort in North Platte"

5
17/09/2017

Arrived late at night and was greeted and checked in by a wide awake attendant. Our hotel room was clean, easily accessible, and comfortable. The hotel offered a limited but good breakfast. We would definitely stay in this hotel again.

"Decent road side hotel"

3
14/09/2017

I had planned to stay in the Hampton Inn for my 2nd night of this west coast road trip but when we arrived at 11:30PM it was fully booked for separate bed rooms so I travelled across the road to sleep here. It was cheaper than the Hampton but I did notice a very slight difference in cleanliness and the pleasantness of the room design. The beds however were great and breakfast was pretty good.

"Perfect for a stop over or staying a while"

5
13/09/2017

I came in tired with dogs - staff so very helpful and approachable. Room was great, comfortable and clean. Water, coffee everywhere - I like this. I have nothing but good to say and it was affordable! Bed comfortable - just a bit hard for me, but I know I am not the typical person when it come to beds - I like them very very, soft.

"BW North Platte, NE"

4
12/09/2017

The staff was very helpful when registering and checking into the hotel. Room was very nice and roomy. Clean. Hotel is located close to interstate as well as many places to eat. No issues with the hotel itself, just disrepectful other guests that were loud in middle of the night. Had many selections for breakfast. All around good experience.

"Nice Hotel"

5
11/09/2017

We checked in before 3 pm and they had a room for us. The front staff was extremely nice. The rooms were nicely decorated and very clean. It is close to I-80. Great restaurants close by. We would stay here again.

"Big Thanks"

5
08/09/2017

The front desk staff and housekeeping staff are extremely kind and responsive. They sent me items left in our room very quickly and were very nice when I called. The hotel is also nice and the breakfast good and the staff attentive there as well. Definitely a good place to stop!

"great stay"

5
07/09/2017

Saw this hotel had a good review and rate so chose it over a few differnet choices. It was modern and clean. Room was nice but if u have pet allergies request floor where no pets allowed since they are pet friendly. The breakfast was great, nice variety and attentive staff. There is also a nice pool and gm. On one review stated free beer,wine and snacks. This during happy hour 5 to 7pm only so plan to arrive on time. All in all a great facility.

"Retirees "

4
06/09/2017

This hotel has a brand new part(14 mos old) in what they call the "Tower". The other part has been remodeled but is not as nice as the new part. We were put in room 113 in the older part and you could tell it was old, even though it was supposedly updated. The bathroom floor was stained and the tub faucet was not clean. I asked Kendall, who was working the front desk, to check the bathroom. She indicated that it was not acceptable and she offered to move us to the Tower side, which we gladly accepted. We really appreciated Kendall accommodating us. She was very helpful and friendly. I would recommend that you request a room in the Tower. We also appreciated the two hour management reception, in which they offered free wine and beer, along with many snacks. Angie was the hostess and she was very friendly and efficient. Angie also worked the breakfast the following morning. She and the other woman did an excellent job maintaining the food offerings. They provided a good, hot breakfast with omelets, sausage and bacon, biscuits and gravy, etc. Thus was an above average breakfast. I would definitely recommend this hotel if you are staying in North Platte!

"A decent hotel."

4
03/09/2017

This hotel had free internet and breakfast which I think are pretty standard anymore. The is a pool, but it's not very big. Trailer parking area was very rough, but easily accessible. The room was fine except the curtains that didn't close and put me on display to anyone walking by.

"Best Western Plus North Platte"

4
29/08/2017

This was a very nice hotel and looks new. But it seems they are cutting too many corners on the cost of the amenities provided such as toilet paper and facial tissue. For the price charged for the room, they could have provided much better paper products.

"Standard Best Western"

4
28/08/2017

Standard Best Western (that's a good thing). Lobby was updated and clean, rooms were clean. Breakfast area was well stocked and there was plenty of seating. We had a 2 queen and the air conditioner blew directly at the closest bed. We were only using 1 queen so it didn't impact us, but if we had to use the one closest to the window it would have been unpleasant.

"Great service, clean stay"

5
28/08/2017

While travelling cross-country, stayed the night at the BW North Platte. Clean place, good service. We enjoyed the pool and the breakfast. Thanks to the North Platte staff for making it work for our family.

"Hotel review"

5
28/08/2017

This is a exceptionally nice hotel. The check in staff and the staff in the breakfast area are very. The breakfast was delicious. My room was very well decorated and the bed was very comfortable. I would stay there again.

"End of road trip"

3
27/08/2017

This was our second visit at a Best Western plus hotel in as many days. The first hotel in Moline, IL was a decent stay, large room and fairly priced. This hotel was higher by $47.49 with no additional charges added differently than the last Best Western Plus, and the room was half the size. Not to mention the room was furthest from the entrance and on the second floor. The breakfast was decent and the room was clean and smelled okay. Two of the receptionist seemed to be having a mild altercation before and during our checking in. So pleasantries were minimal. As with the previous Best Western Plus, google had the directions screwed up and made it a journey to locate. Best things; This hotel was clean and quiet.

"Home base for eclipse 2017"

4
22/08/2017

Stayed at BW N Platte for the eclipse. Room was expensive for this special event but that's expected. Staff was friendly and very helpful. Room in new section was in great shape and fairly quiet. Exercise equipment was in good shape and clean. Happy hour 6-8 pm was fun and libations well stocked.

"ok"

4
22/08/2017

My only complaint was a barking dog that had to be walked past our door multiple times. Not the hotels fault. Next time, I will probably avoid pets allowed hotels. Otherwise, the family suite was as pictured.

"Very nice and clean"

5
18/08/2017

I was very impressed with this hotel! It was nice and clean, staff was very nice. The rooms were big and bathroom had everything you could need. The only odd thing was how the cleaning staff had to put carts in the hallway by my room. It was a bit crowded.

"Wild west girls weekend!"

5
16/08/2017

We stayed here to see the sites in the North Platte area. The hotel was much nicer than we expected. It has been remodeled and is very up-to-date. They had a lot to choose from on the breakfast bar. The rooms were very clean. It would have been nice if they hit stamps at the front desk to send postcards. I would recommend this as a great place to stay.

"Yellowstone trip"

5
14/08/2017

Room was excellent - had 2 queens with bunk beds. Grandson loved having his own room. Had no issues with check in or check out. Only issue we had was one room key didn't work. would definitely recommend

"Five Stars!!!"

5
13/08/2017

I have stayed in a lot of Best Westerns, but this is absolutely the most modern and comfortable one I've been in to date. The decor was fabulous and the rooms were both spacious and amazingly comfortable. The staff was friendly and helpful, and while I didn't get a chance to use the pool, I believe it was open 24/7, which is nice for those coming in late who still want to relax and swim. Excellent hotel!

"Nice room rude staff"

3
12/08/2017

First words from desk clerk on check-in: Do you have a reservation? Never said hello, asked how our trip was etc. I was going to overlook that , because it was a clean, modern and comfortable room. Then housekeeping started knocking at 8am, give or take. That was fine. We didn't have the do not disturb sign out. Nor did we put it out. They were cleaning the rooms around ours. The third time someone knocked, I was seriously annoyed. This hotel could use some method of allowing housekeeping to know specifically when rooms are empty. It is unfair that the cleaners have to be in this situation. Imo, this is a one off, but it will also lead me to think twice about where we stay the next time we stop at North Platte

"Last minute booking"

4
12/08/2017

We we're traveling to Minnesota for our son's wedding. Checked in around midnight which took probably 20 minutes. Other than that, great hotel, good sleep and satisfying breakfast. BW have definitely stepped it up!

"Nice, average for BW"

3
05/08/2017

The hotel is modern and very nice by external appearance. Check in/out clerks were friendly and polite. The breakfast had a variety to chose from and well stocked. Breakfast attendants were very nice and accommodating. Now for the disappointment. We give an overall 3 due to cleanliness. Cleaning wasn't the best in room and the common areas. This was such a disappointment based on the fact that this was a newer hotel. We can only think that ins matter of time it will look run down. Pool was FREEZING! Hot tub was cool and not hot! We have been traveling for 32 days and are frequent guests at Best Westerns, but disappointed with this one. If you don't mind minimal cleaning, but nice decor this one would work. If you expect exceptional cleanliness and beautiful decor you may want to shop around.

"Business"

5
02/08/2017

Stay at this motel often and never had a bad experience. Staff is always willing to help and if you need anything extra they go out of their way to help out. Restaurants real close to location which is ideal for me to walk to dinner.

"Very nice hotel"

5
26/07/2017

This is a very nice, modern hotel. The bed was great. Felt like my Tempur-pedic at home. The rooms were quiet. The free breakfast was typical fare, but the area was kept stocked and cleaned. There were only 2 floors but there were 2 elevators, so we never had to wait around for an elevator. I would stay here again.

"Wonderful staff!"

5
21/07/2017

My mother, brother and I were traveling for a funeral. Our reservation somehow ended up being for a hearing impaired room, not a wheelchair accessible room. We arrive late in the evening, the hotel was relatively full, but the front desk clerk really took the time to help us get the room we needed to be comfortable on our journey. She walked me though all the available wheelchair accessible rooms, remembered to grab a roll-away bed because the room that best suited our needs didn't have quite enough sleeping space, and really went above and beyond to make sure we were comfortable. I didn't get her name, but I can't thank her enough for the effort she made on our behalf during our journey.

"Great Breakfast"

4
20/07/2017

We stayed here on our trip west. The rooms are clean and well appointed. Pet friendly also!! Check in was a bit of a mess. They had one person and a bunch of people trying to check in. The breakfast was one of the BEST free breakfasts. Full breakfast!! Not just some prepackaged danish or bagels. Hot food and plenty of it.

"Great Staff & Hotel"

5
20/07/2017

Catherine's knowledge of the things to do in the area was helpful in our selection local things to visit while in the area. Kendall's resourcefulness in supplying 2 "AA" batteries for my temporary use was amazing when she took them from the lobby remote. Great staff and great accommodations.

"Exceptional"

5
18/07/2017

Superb hosts and service. Quiet and spotless room, very large beds, very good linens, microwave and fridge, good business centre, excellent breakfast and plenty of it. The room even had tea which was wonderful (especially for non coffee drinkers). Would certainly recommend this hotel to anyone and would certainly stay there again

"Excellent choice"

5
15/07/2017

I read mixed reviews and I am a very picky traveler. I got a great deal through Priceline for $109 a night. 2 moms driving from Montana to Houston with 4 kids. I wasn't sure what to expect. Rooms were modern, decorated well and clean. Mattress were a little "blah" but above average for hotel class. Breakfast was excellent. Most important, we arrived at 1am after 15 hours on the road and they had everything ready including room keys. Took us less than 3 minutes to check in. Waffles, eggs, sausage, biscuits and gravy, cereal, breads, yogurt and fruit for breakfast. The price of the other name brand hotels in the area were $179+ a night. We made a great choice!

"Vacation"

5
14/07/2017

Hotel was very nice, room was clean and the beds were very comfortable. The staff was very helpful and friendly. Front desk staff gave us information of good places to eat. Check out was very easy. Would stay again when is the area

"Good Hotel, But Pricey for What You Get"

4
13/07/2017

We just came off a month-long road trip across the US and we stayed in 20 different hotels in that span. As far as the quality of the hotel, I'd say this one was dead-solid average but it was oddly one of the pricier hotels we stayed at. For some reason, hotels in North Platte, NE, (not a particularly interesting town) are quite pricey... at least when we stayed there. This was one of the few hotels in North Platte with decent ratings, so we reluctantly booked it. I was hoping there was something special about it for the price but there wasn't. It's decidedly average. Certainly nothing wrong with it, but nothing special either. Just very average and not a particularly good value for the price. Having said all that, staff was friendly and rooms were nice and clean with all the usual amenities. The room was fine, just a bit pricey for what you get.

"Great stay."

5
08/07/2017

Accomodated the 5 people in my party well. 3 adults and 2 children. Loved the beer, wine and appetizers from 5-7 pm. And free! How wonderful. Will be staying there again for a night in one week. Happens to be a halfway meeting place for family.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
We are so happy we will be seeing you again soon! Thank you for your business, and thank you for the rave review! Safe Travels! Management

"Excellent"

5
07/07/2017

I would stay here again when traveling this route. All staff were very pleasant and accommodating. The Handicap room was very spacious and comfortable. The breakfast was very good with a variety of hot and cold foods.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Christine, We appreciate your business, and we thank you for taking the time to give us such wonderful feedback! Thank you for your business, Management

"Very nice"

4
06/07/2017

We stayed here for one night while on a road trip. The staff was very nice and ready to help. The breakfast staff went out of their way to make sure you had everything you wanted. Breakfast selections were above average and there was also a wine and appetizer selection the night we checked in. The room was nice and the beds comfortable. The only issue we had was the shower curtain was too short so water escaped no matter what we did. It would run under the bathroom door and make a puddle. We were able to solve the problem by shoving a towel up against the door on the floor to catch the water. Overall, a very nice experience.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear BD346, Thank you for the wonderful feedback on our hotel. We are so pleased you enjoyed all aspects of our brand new facility. We will be sure to correct the shower curtain issue. We hope to have you back soon! Thank you for your business, Management

"Family vacation trip"

5
05/07/2017

Our family was passing though North Platte on our way to the Rapid City South Dakota area and the Best Western Plus was a great stopping point. We were traveling with a family group of 9 hand had both a suite and a standard room. The hotel was very clean, the staff was responsive and professional. The breakfast selection was great and temperature appropriate. Conveniently located off the interstate and plenty of restaurant options for dinner within close proximity.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear 301craiga, We appreciate you taking the time to write our hotel such a wonderful review! I will be sure to let staff know of their wonderful efforts and service. I hope you have safe travels, and we look forward to seeing you again in the near future. Thank you for your business, Management

"Overpriced and disappointed"

1
04/07/2017

As a Rewards member this is the worst Best Western I've seen. The hallways and doors had paint scraped off apparently by the staff pushing laundry tubs against them. The staff were yelling at each other in the halls @ 7 am "Wanna go to Walmart on Break? " King bed was jammed into a small room. Breakfast room was dirty. Staff brought out a bowl from the kitchen of scrambled eggs to refill the dish, but they were cold. She said she only had half an hour before she could leave. We couldn't get out of there fast enough either. The price was very high also.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear JRHoward, Thank you for the feedback on your stay. I will be sure to address all issues with housekeeping and breakfast bar. I would like to sincerely apologize for your stay. If you'd like to either email, or call the number I provide, I would love to make things right with you and possibly regain your business. Thank you, Management [email protected] (308) 534-3120

"Great Stay!"

5
30/06/2017

Passed through for a night. Great room - got a free upgrade upon arrival. Excellent customer service from the moment i booked the room obmver the phone to the moment we checked out. Hot breakfast in the morning. Newer hotel, very clean and 24 hour pool was a plus for the kids.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Ms. Robyn, We appreciate you taking the time to give us such a wonderful 5 star rave review! We are so pleased that your family enjoyed our facility. We look forward to your return visit, and hope you had safe travels. Thank you again for your time and business, Management

"NASTY ROOM."

2
29/06/2017

The room in the motel is very nasty . The bed sheet were nasty and had to be changed at 9:45 at night before i could even go to bed. The floors had not been vacuumed in who knows how long, when i walked across the carpet in my socks they were black. The bathroom floor had not been cleaned in who knows how long, there were bugs in the corners, and a plastic cup under the cabinet from a previous persons stay. the room had not been dusted in several days. There was a tube of chap stick between the bed and night stand from a previous person and something spilled down the side of the night stand that had not been wiped off. all the mirrors in the room were dusty and streaked.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Ms. Becky, We appreciate your feedback on these matters, and I can assure you all of these items will be addressed immediately. We have awarded your Best Western Rewards account as well. I know this doesn't solve the problem, but we wanted to give you some compensation. I hope we can regain your business. If there is anything else I can do, please feel free to contact me at (308) 534-3120. Thank you, Management

"On a whim"

4
24/06/2017

Stopped to stay here with the family on our way to Colorado. Chose this one in particular because of 24/7 pool usage along with general appearance and location. Also other reviews. Only wish the price was a little less.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Valued Guest, We would like to thank you for taking the time to write such a wonderful review! We hope you had safe travels back to Colorado! We are so pleased you and your family enjoyed all of our 24 hour amenities! Thank you for your business, Management

"my trip to see the grandkids"

5
24/06/2017

this hotel was so good i think it should be a plus. it's that good. the staff was very nice and the whole place was cleen. our room was very good, clean and great size. the breakfast was fantastic very well staffed and a very good variety of items. We would definately stay there again

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Mr. Freeman, We are so pleased that your grandchildren and yourself enjoyed our wonderful new Best Western Plus! I will be sure to let the staff know of their wonderful service! We hope you have safe travels, and hope to see you again in the near future. Thank you for your business, Management

"Wonderful place"

5
23/06/2017

Beautiful hotel inside, they had the best continental breakfast that I've ever had a motel.....biscuits and gravy, meat, eggs, waffles, many choices of breads, cereals, yogurt etc. Everything was hot and very good.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Shalleta, We appreciate the 5 star rave review! Thank you so much for taking the time to write such a wonderful review! We are so pleased you enjoyed our wonderful breakfast! Thank you for your business, and we look forward to your return visit. Management

"Very nice hotel, nicely updated"

5
21/06/2017

We were upgraded to one of the new suites that they have with a 1 king bed and 1 queen. The room was spacious and the beds were comfortable. There wasn't noise so we were able to sleep well. It was clean and the staff were friendly. They offered free internet, a wonderful free breakfast and comfort.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Stacy, Thank you so much for the 5 star review! We are so pleased that you enjoyed all aspects of our hotel. Thank you for your business, and we look forward to seeing you in the near future. Management

"Enjoyed our stay"

5
21/06/2017

We require a handicap room with a roll-in shower and the one at this Best Western was great. We will stay here again. I wish more hotels were like this one. We went across the interstate and ate lunch at a cute diner, the food was great. Breakfst at the hotel was enjoyable.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Mary Ellen, We are so glad we were able to accommodate you with the correct style of room. We appreciate your business, and hope to have you back soon. Thank you, Management

"Great staff and hotel"

5
21/06/2017

We have been unimpressed with Best Westerns in the past as they appear stuck in the 90s but this newer Best Western Plus was way better than we expected. Bright, modern, and clean in and out. Managers reception in the evening with free food/drinks. Great little pool and comfortable rooms. Overall it was a great experience.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Jeff, We always love when our guest take the time to give such a rave review! I'm glad we were able to change your view on the Best Western brand! I'd like to thank you for your business, and we hope to have you back again soon. Thank you, Management

"Comfortable"

4
16/06/2017

We stayed one night just passing through. While the rooms were clean and comfortable, the hallways looked as though they hadn't been vacuumed. The breakfast was good and the attendants cheerful and helpful. The bottom sheets felt very old, thin, rough and worn.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Judy, We appreciate you taking the time to give such a nice review. We will be sure to address the issues. I am glad that you enjoyed our wonderful breakfast. We hope to have you back again. Thank you, Management

"Over night stay"

2
15/06/2017

Check in was good. Staff very friendly and helpful. The room on the other hand was uncomfortable, the bed wasn't comfortable, the air conditioning didn't work very well over night. I wouldn't stay here again, j would rather drive further for a better value.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Larry, We appreciate you taking the time to share your feedback, and we appreciate this notification to see what we need to fix. I do apologize that your stay was not satisfactory. I hope in some way we can regain your business. If there is anything I can do to make this so, please feel free to contact me at (308) 534-3120. Thank you, Management

"Wonderful hotel"

5
13/06/2017

People at the desk were incredibly kind and went out of their way to accommodate our famiy of 5. We arrived late and mentioned we wanted to order pizza - the man at the desk wrote down the number to a couple of places for us. Our room was clean and huge. Our 3 young children were SO excited to have space to run and get out some energy. Especially our 8 month old - this is the only place on our trip that I felt comfortable enough to put him on the floor tol crawl. Great experience!!

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Tim, We appreciate the rave review! We are so pleased we were able to meet the needs of your family while traveling. I will be sure to let the staff know of their wonderful service! We hope in the future you will come back and stay with us again. Thank you so much for your business, Management

"Horrible Pillows, But Otherwise Okay"

3
12/06/2017

This looks to be a new hotel. There's a lovely lobby with modern furnishings and a wall-size fountain. The receptionist wasn't the friendliest in the world and didn't instruct me which elevator to take (there are two elevators on opposite sides of the building which would have been nice to know since I took the wrong one), but check-in was otherwise uneventful. My room was clean, but HOT when I entered (I guess that's the green thing to do these days.) Sleep-wise, I wasn't impressed: the mattress was hard and the pillows were horrible....the cheapest fiberfill imaginable. My neck ached by the end of two nights. What the room did have, which I greatly appreciated, were lots of easy to access plug-ins to charge computers and cell phones. Breakfast was pretty good for a chain hotel in this price range: cereal, scrambled eggs, bacon, waffles, fresh fruit. No complaints there. There's also a pool, workout room, and small store where you can buy water, candy, Tylenol, etc. The hotel is conveniently located right off the interstate near a lot of chain restaurants, fast food places, and a Walmart. Overall, the hotel was much nicer than I expected for the price I paid, but the hard mattress and terrible pillows might keep me from coming back.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Valued Guest, We appreciate the feedback on our hotel. We are so glad you enjoyed all of our wonderful amenities. I do apologize about the bed and pillow situation, we will be sure to take this into consideration upon our next renovation. We hope you had safe travels, and we hope we can regain your business in the near future. Thank you again, Management

"Wonderfully helpful"

5
02/06/2017

When our elderly mother slipped and fell during an overnight stay, the staff responded instantly and were of outstanding help, calling 911 etc. They made a difficult situation much more manageable, and we are very grateful.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Valued Guest, We are so glad your mother is doing well! I will be sure to let the staff know of their wonderful assistance. We hope you have safe travels, and would love to see you again on your return trip. Thank you again, and if you need anything else, please just let me know. Thank you, Management

"Nice hotel and reasonable priced"

4
02/06/2017

Quick business trip to North Platte, Nebraska. The hotel was a good value, and nice and clean. The staff were helpful, and had a decent breakfast. Overall I was happy with the stay, and would stay again.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Valued Guest, We appreciate you taking the time to write such a wonderful review. We are so glad you enjoyed our entire facility and all the amenities we have to offer. We look forward to your return stay in the near future. Thank you for your business, Management

"Not bad. Nothing too good either. "

2
02/06/2017

Well, it's relatively clean. Some foreign hair in the bathroom but that's about it. Beds are rock hard. Rooms are average size. Parking can suck if it's close to full. Overpriced for what it is. And because TripAdvisor says I have to add more characters, I'm writing this sentence for no reason.

Erica S, General Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Xamers, Thank you so much for the feedback on the hotel. We will be sure to address this issue. I hope we can regain your business, if there is anything else I can do, please feel free to contact me at (308) 534-3120. Thank you again for this feedback, Management

"Nice Place to Stop for the Night"

4
31/05/2017

This hotel was right off of I80. Very easy to find. It had nice rooms for a great price. The hotel seems to be rather new - about a year old. Our suite had 2 queens and sofa sleeper making it perfect for our family of 6. Breakfast was on par with other free breakfasts - good enough to get your day going and on your way.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Mary, We appreciate you taking the time to give us such a wonderful review! We are so happy our larger room size was accommodating to your needs. We hope you have safe travels, and look forward to your return visit. Thank you again for your business, Management

"Nice place"

5
30/05/2017

Go to North Platte often. This place is becoming most favored because of value, excellent breakfast and friendly staff. Everything about this experience has been enjoyable and we will certainly be staying here again.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
We certainly appreciate the 5 star rave review! We will be sure to let the staff know of their wonderful service! We appreciate your business, and we look forward to your return visit! Thank you, Management

"It's Like a Marriott in Quality"

5
29/05/2017

This Best Western is like a Marriott in quality. The lobby and one section of it is quite new while the rest is a makeover of a previous hotel. Everything was in order. This location was not yet on the search engines so it was hard to find and had to call another Best Western for the phone number and directions. The staff was very helpful. The morning we were there, this hotel was going through an internal inspection by Best Western corporate. Recommended.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear David, Thank you for taking the time to give our wonderful facility a 5 star review! We hope you have safe travels, and we look forward to your return visit. Thank you so much for your business. Management

"Super Hotel!"

5
25/05/2017

This is a newer clean hotel with excellent service. There was nothing run down or dirty. The staff were very friendly from the desk mangers to the breakfast attendants. I will definitely be staying here again if I am in North Platte!

"Great Hotel!"

5
23/05/2017

Beautiful hotel in a convenient location to restaurants and I-80. Fantastic staff - very helpful and friendly! Quiet, clean, and comfortable hotel. Excellent breakfast. Great meeting space. Would definitely stay there again.

"Quick overnight stay"

4
19/05/2017

Beds are comfortable, location is not far off interstate. The front desk representatives gave no guidence on which way to rooms, had to go back and figure that out. The eggs at the breakfast bar were sitting in water in a crock pot. Very soupy.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Sharay, Thank you so much for the feedback, we appreciate this so that way we may improve our guest service skills. I also will address the issue with the eggs at breakfast. I hope everything else with your stay was enjoyable. We hope we can regain your business. Thank you again, Management

"Great Hotel!"

5
18/05/2017

This is a great hotel. The staff were friendly and very helpful, the rooms were very nice and beds comfortable. We also use the meeting room and everything worked well. Staff were wonderful in helping set up all the electronics that were needed.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Lora, I'm so glad to hear you enjoyed your room and our meeting room! I hope to see you back in the near future, and we appreciate you taking the time to give us such a wonderful review! Thank you for your business, Management

"Visit to Best Western"

5
14/05/2017

Enjoyed our stay. The young man checking us in was great & very helpful.The young lady helping check us in was well informed about the rewards plan . The breakfast staff was very efficient & pleasant. The evening manager seemed a little irritated when asked for blanket

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Steve S, Thank you for such wonderful compliments to our hotel and staff. I will be sure to let them know of their wonderful service! Thank you also for the 5 star review! We appreciate your business, and look forward to your return visit. Thank you again, Management

"Very Pleasant stay"

5
12/05/2017

My wife and I stayed here for one evening and had a very pleasant evening. The hotel is very nice, clean and comfortable. Rooms had all the amenities we look for in a room and very spacious. The hotel is close to several eating establishments. The breakfast buffet was very well stocked with both hot and cold food and spacious area. They had an elevator which us old folks like. Our room also had a balcony, which we did not use because of the cold weather. We did not use the pool area, but looked nice. I would highly recommend this hotel.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Mike, We are very pleased you and your wife enjoyed your stay! We appreciate your business, and we look forward to your return stay. I'm glad you enjoyed almost all aspects of our hotel. Thank you again, Management

"Great Hotel"

4
06/05/2017

I was traveling, had a car problem and unexpectedly had to stay overnight for the repair. I am a Best Western Rewards member and lucky for me, this hotel was across the street. We walked in, got a pet-friendly room at the last minute. The staff was fantastic. Breakfast is complete, not just juice, rolls and coffee. This hotel is located near the Largest Train facility in America, which is worth touring, and next to a Memorial park. Great Place

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Janet, Thank you so much for the rave review! We are so glad you were able to book a room at our hotel at the last moment! We appreciate your business, and look forward to seeing you again. Thank you, Management

"Best Western Plus Best place to stay!"

5
04/05/2017

Very very nice and clean. Good food. Service was excellent. Decorated, up dated room and bedding, furnishing. Will stay here again. TV Remote was even cleaned and packaged. Ice was available. Mattress and pillows were comfortable.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear 817darleneg, We appreciate you taking the time to give our brand new facility a 5 star rating! We are so glad you enjoyed all aspects of our hotel! Thank you for your business, and we look forward to seeing you soon! Management

"On our way across the U.S. to go to Tulip Time in Pella, Iowa, and needed a place to get rid of our white line fever."

4
03/05/2017

Very quiet, friendly, clean and comfortable hotel. Room rate was the same online as when called directly. Free breakfast had good variety, hot or cold. Easy on and off the interstate. Indoor pool was conviently located with wheel chair lifts. Ask for nonsmoking room.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Elizabeth, Thank you very much for the wonderful review! We hope you stop again when you make your trip across the U.S. Thank you for your business, Management

"Enjoyed our stay"

4
28/04/2017

Had to make a last minute trip to North Platte to visit my father-in-law. Decided to use Hotwire as the rooms were a bit cheaper going that route. The winning motel was the Best Western Plus and I am so glad that we had the opportunity to stay here. This Best Western was comfortable, very clean, TV channels were plentiful, had a small fridge to keep our water cold and the breakfast lineup was really nice. The motel is just off of I-80 and it's close to restaurants and gas stations. We will definitely stay here again when in the area.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Brittll, We appreciate your business and we thank you for taking the time to write such a wonderful review, we always love feedback! We are very pleased you enjoyed all of the great aspects that our wonderful hotel provides! We look forward to seeing you again and we thank you for your business. Thank you, Management

"Best Western Plus - North Platte"

5
27/04/2017

First stay at Best Western Plus as my typical hotels were booked in the area. The property and experience is on-track with Holiday Inn Express and Hampton Inn for this location. Good Job - will stay again.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Barry, Thank you so much for the rave review! We appreciate your business, and look forward to having you again at our brand new hotel! Thank you again, Management

"On my way to Vegas"

5
25/04/2017

If uou want a very clean place to stay...here it is!!! Nice staff, very quiet night. Very form new mattress, which my husband loved and me...well not so much! This place is very modern and things are in tip top shape...overall a great place to stop.

Erica S, Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Dear Cindy, Thank you so much for the wonderful rave 5 star review! We appreciate you taking the time to let us know our wonderful feedback! I will be sure to let the staff know of their outstanding service! Maybe upon your next visit our beds will be just right:) We hope to see you again, and we thank you very much for your business. Thank you, Management

"Great Staff"

4
21/04/2017

I will stay at this Best Western again, the staff members were helpful and courteous and not just doing their jobs. The location is easy on and easy off of the Interstate and close to restaurants. Give them a try...I was pleasantly surprised!

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Robert, Thank you so much for the 4 star review! I will be sure to let the staff know of there wonderful service! We appreciate your business, and look forward to your return. Thank you again, Management

"Great place to stop for the night"

5
17/04/2017

This is the second time I stopped at this hotel while traveling through the area. I spend several nights in different hotels during the year. This is one of the nicer facilities I stay in and wish other hotels would be this nice. Highly recommend driving the extra 1/4 mile off the interstate for truly an enjoyable stay.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear k0orwinj, We value your business, and love that this was your second time staying at our facility! We hope to have you back in the near future. I will be sure to let staff know of their wonderful service. Thank you again for your business, Management

"Snowbirds Reststop"

5
17/04/2017

Everything you want for traveling the road. Great selection of Breakfast food! Rooms are compact, but very nice. The staff is cheerful and hospitable. What more could you ask for. Lots of nearby places to eat.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Q1021mvjohns, We love that we are the "snowbirds reststop"! We are so glad we are the place you'll be staying in the future! I'm so happy you enjoyed our wonderful facility, we can't wait for your return! Thank you for your business and taking the time for a 5 star review! Management

"Top Notch"

5
16/04/2017

Outstanding service, attractive and comfortable room! Welcoming atmosphere by very helpful staff! There were many amenities. Very secure location and that is of importance in this day and age. Ample parking close to locked entrances.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Lisa, We appreciate the rave review! Thank you so much for your business, and taking time to give our hotel a five star review! We hope to see you again in the near future. Thank you for your business, Management

"Nice"

5
10/04/2017

This is a very nice place to stay and it offers an outstanding breakfast. Rooms are clean and appealing. Our TV wouldn't work but a staff guy addressed it when we couldn't solve the issue on the phone. Great place to stay and I recommend checking for online deals. While the desk gave us the same price as most online vendors offered, after I checked in I found the last-minute express deal on one online site would have saved us $45 for a one-night stay.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Bisonok, Thank you for taking the time and giving us a 5 star review! We sincerely appreciate it! I'm glad we were able to fix the TV issue. We hope to have you back at our hotel soon, thank you for your business! Management

"The remodeling of this motel was well done."

4
08/04/2017

This motel has been remodeled of late and for the most part it was well done. The carpeting in our room was a bit tired. The room size was on the small size including the bathroom. The room was very clean, the front desk most pleasant, and the bed just fine. One reviewer mentioned the "noisy water pipe." My wife agreed.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Richard S, Thank you for taking the time to give us feedback, we appreciate it. We will be sure to look into these items. We are so pleased that you did enjoy our wonderful front desk staff! I hope we can regain your business in the near future. If you need anything else, please feel free to contact me at (308) 534-3120. Thank you, Management

"Excellent hotel stay"

5
06/04/2017

We stayed here two times in the spring break of 2018 as a stop between Chicago and Keystone Colorado. The hotel has very comfortable bed, nice size room. The kids love the pool. It's clean. The breakfast is included, good American breakfast with lots of selections. I really enjoy my stay here and will definitely come back next time.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Haifeng Z, We appreciate your business, and always love to see the 5 star review! I'm glad you enjoyed all of our amenities that we have to offer at our brand new hotel! We hope you have safe travels, and look forward to seeing you again in the near future! Thank you again, Management

"Handy stop with breakfast"

5
05/04/2017

Convenient stop on the long drive home after being away from a cold Canadian winter. Modern, exceptionally clean and best of all a great breakfast included that started at 6:00. And even the cleaning staff give you a cheery smile.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Katie W, We are so pleased you enjoyed our convenient hotel, and our wonderful breakfast! Thank you so much for the wonderful review! We greatly appreciate your business, and hope you had safe travels to Canada, maybe by this time it has warmed up a bit:) Thank you again, and we hope to have you back at our hotel in the near future. Management

"Just stay here "

5
30/03/2017

Very nice best western, you will be surprised believe me. The price was less the most I would stay at and it was great. Free beer and wine at 5, the pool and hot tub were nice not crowded and this place is huge. If you are comparing reviews right now you can stop, and just choose best western cause you will not b disappointed. Happy trails.

Erica S, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Betty B, We cannot express how much we love to see the 5 star review! We are so happy you enjoyed every aspect of our brand new hotel. We appreciate your business, and can't wait to have you back soon! Thank you again, Management

"Leisure/business travel between Iowa and Denver."

5
18/11/2016

Great, Newer Facility--- Would certainly stay again. North Platte is a good City to stay when planning a trip to Denver or points west, Best Westerns Rewards program is excellent allowing free stays at reasonable point levels. Recommend enrollment.

"Clean and Comfortable"

4
14/11/2016

We recently stayed here and were pleased with our accommodations. The room featured a comfortable king-sized bed. The room was very clean. The only problem we saw was a noisy toilet. We had to adjust it after using it each time. Breakfast was very tasty with a good selection of hot and cold items. We would definitely stay here again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Moondog24, Thank you for your wonderful review! Please respond to my email below to let me know which room you had stayed in so we can correct the toilet. Safe travels, and we hope to see you again soon! Thank you, Erica, GM [email protected]

"A bit overpriced "

3
12/11/2016

While moving cross country I stopped here for the evening. I checked in at around 0130. I was greeted by a gentlemen who checked me in to a room. The room was alright, but had some flaws. The faucet wasn't secured, and there were stains on the floor of the bathroom. I normally don't care about these, but at $93 a night (about $15 less than what I paid in Vegas the night before at a competing chain) I would've expected a little more quality. The redeeming quality is the comfort of the bed, free wifi, and an awesome selection of tv channels.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jmart76, Thank you for taking time to write a nice review. I would also like to thank you for bringing other items to my attention. If you could respond to my email below and let me know what room you had stayed in, I will do my best to get this corrected. I hope you have safe travels moving across the country, but also we look forward to your return visit to redeem ourselves. Thank you, Erica, GM [email protected]

"New rooms"

5
08/11/2016

Rooms were large and either newly redecorated or it was a new hotel. Nice vibrant colors and great pillows and mattress. Very good breakfast selection and all the amenities. Good value for the price. Beautiful lobby.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Gary S, We appreciate your wonderful review, and hope to have you back sometime in the near future! Safe travels! Erica, GM

"Great Location"

5
06/11/2016

Stayed on way home from a trip to Colorado. The staff were very friendly and helpful. Great location near restaurants and close to I-80. The breakfast was very good. The woman preparing it was very pleasant and talked with us for awhile. I would recommend this hotel to everyone.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear 262sherria, I will be sure to let Angie know of her amazing job in breakfast! Thank you for taking the time to write such a nice review of our brand new hotel! We hope to see you in the near future! Thank you, Erica, GM

"Great stay"

5
31/10/2016

My spouse, son and in-laws stayed here one night on our way to Colorado and then again on the way back. We had a room with a king bed, queen bed and fold-out couch. The room was extremely clean and modern with the beds beinging very comfortable. The pool area with hot tub was open 24/7 which was great. The breakfast wasn't too bad either. I booked directly with the hotel which was the cheapest rate I could find.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Chad C, I'm so glad we were able to accommodate your price point! Thank you for returning to our property, we were very glad to have a return visit as well, and hope to have more to come! I will be sure to pass the message on to housekeeping for their great work! Safe travels! Erica, GM

"Pretty New, but housekeeping is suspect..."

3
26/10/2016

This Best Western is about one year old (according to the desk person when we checked in). You can still smell the nice new carpet smell. Room was fine, beds were ] comfortable, the shower was nice. The breakfast is wonderful with scrambled eggs, bacon, biscuits and gravy, waffles, rolls, cereal, juices, etc. The breakfast attendant was friendly. The pool area is nice -- open 24 hours -- and the hot tub is wonderful: good temperature, and forceful jets. The air handling equipment is super loud in the pool area, so you can't hold a conversation, but the great hot tub makes up for that. My only problem is I don't think the room was completely cleaned before we checked in. The beds were made, but the bathroom had used soap and shampoo in the shower area, and the tub was still wet from whoever took a shower in there earlier in the day. New soaps and shampoo bottles were placed on the bathroom vanity. So, clearly a housekeeping person was in the room -- they just didn't finish their job. We arrived so late, and the beds seemed clean, we didn't complain, and just went to sleep.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Tgrier, Thank you for taking the time to give us feedback on our hotel. I'll be sure to correct this problem with housekeeping right away. I'm glad you did enjoy our other amenities, and trust you had safe travels home. We hope to regain your business and look forward to you staying with us again in the near future. Thank you, Erica, GM

"Nice, but bit disappointed"

4
21/10/2016

Beautiful, new hotel with very friendly staff. Great beds helped give restful sleep. However, bit disappointed that the bathroom tub and floor were sticky & dirty and heavy dust on lamps near beds. I would have shared this information with staff but they never asked how the room or stay was. They need to list how to tap into TV pay-per-view in the notebook with amenities located in each of the rooms or with sign near the TV. I called the desk and told it was not available there but found out the next morning they do offer it. l was also disappointed that there was no evening reception with snacks of drinks. I understand they were waiting on liquor license, but wish they would have offered snacks and nonalcoholic drinks. The morning breakfast is filled with lots or choices and tasted yummy! Hotel is worth the price, just needs a few corrections and training updates with staff. Will definitely stay there again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear RRachelle620, Thank you for taking time out of a busy day to write a nice reveiew. I will be sure to correct this problem with housekeeping and front desk with more training. If you could respond to my email listed below to let me know which room you were in, that would be great, I 'd like to get the room corrected and I'd like to offer some best western reward bonus points. I hope you have save travels, and we look forward to seeing you again in the near future. Thank you, Erica,GM

"LOUD hotel. DECENT breakfast."

3
15/10/2016

This is your run-of-the-mill off the highway affair, so let me get to the distinctiveness of this spot. FIRST. The pro is that the breakfast is mad+decent, and they stay open later than the 10:00 end time (I've been to places where at 10:01, everything is taken back). But the CON is that this is a banquet place, meaning its LOUD. I believe there were several weddings happening the night I stayed there, meaning I heard open-bar-infused conversations well into the night. My advice? Stay far away from the conference room area, but come for breakfast!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jsleos, Thank you for taking the time and giving us feedback needed for our conference center events. We will be sure to put you down further down the hall, and I do apologize for the noise. I will be sure to let the breakfast bar ladies know of their amazing job, we hope to see you in the near future! Thank you, Erica, GM

"Comfortable"

4
10/10/2016

Only stayed over night passing through Nebraska, but was pleasantly surprised at the cleanliness, kind staff and comfortable bed. Free breakfast looked delicious, but didn't have time to stay and eat.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Linda H, Thank you for such a kind review! We hope to have you back again soon, next time please enjoy our wonderful free breakfast! Safe travels! Erica, GM

"Great choice"

5
02/10/2016

Needed a place to stay for one night as we make our way to the Badlands of South Dakota. This was the perfect choice. Clean facility, pleasant staff, good continental breakfast and easy access. Thank you!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Wanda T, Thank you for your business, and thank you for taking the time to write such a wonderful review! We are pleased that we met all your needs from your travels. Hope to see you in the near future! Thank you again, Erica, GM

"water leaking from room above"

2
01/10/2016

When I went to take a shower in the morning, the shower in the room above was running and water was leaking rapidly from the ceiling. When I reported it to the front desk there was no concern for my experience. No apology, no offer for a different room if we weren't ready to go. Poorly trained person at the front desk.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Peter M, I do apologize for the problem in your room, and for my front desk staff not being very apologetic. Please email me so I can get the problem resolved by telling me the room you were in and which day you had stayed. And also, to have maintenance aware of the problem. I'd also like to offer you best western reward points, if you include that number in the email below, I will get that done for you as well. Safe travels, and I hope to possibly regain your business. Thank you, Erica, GM [email protected]

"Out of controll madness"

2
25/09/2016

We were given a room on the ground floor by random and it seemed to be perfect until we brought in our luggage.The whole lobby was full of food and people and the conference room was gearing up for the night.From 4pm til 1am people of all ages were RUNNING up and down the hall in front of our room talking loud or yelling .The later it got the drunker they got and there was no respect for other patrons staying here.I am all for a good time and this hotel had plenty of meeting areas for this behavior as well as a convention room. so there were no excuses.The management should have taken responsibility and kept order in my opinion.I have stayed with BW many times and this was a total fail in what I expect from them.If they host conventions then the convention goers need to use the public spaces provided to party and allow others to enjoy their quiet night out too.I also think the public areas should be for everyone and not filled up with food for a convention for a private party.Also why didn't the convention goers get put in the same block of rooms.We were placed in the middle of the madness which made for a stressful night to say the least

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jeanie S, I do apologize for your stay, and I apologize for where your room had been placed. I have a younger front desk staff, and were brand new, yes agreed, they need better training. The event that was held that night was a fundraiser for a local woman who has now passed away from cancer. Yes, it was a huge turnout, but they also raised multiple thousands of dollars for her. Thank you for your feedback, we will definitely be more prepared and organized when we have another large event. Thank you, Erica, GM

"Great choice for the night"

5
23/09/2016

We were on a road trip and made North Platte one of our stops. This hotel is a very nice, newer hotel. It was very clean and quiet. There are several restaurant choices just a short drive away. We had easy access on and off the freeway. Free breakfast is always appreciated.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Startchr, It is always nice to see a wonderful and kind review, thank you! We are glad you enjoyed our free breakfast as well! Hope you have safe travels, and we look forward to seeing you in the near future! Thank you, Erica, GM

"A great place to stay"

5
18/09/2016

We enjoyed staying at this hotel with a large pool. The room was large and it had very comfortable beds. The internet was quick and easy to access. The price was consistent with other hotels in the area. I recommend this hotel to any traveler.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Michael W, Thank you for taking the time to write such a nice review! I'm glad you enjoyed our outstanding amenities! We hope you travel safe, and look forward to having you at our hotel in the near future. Thank you again, Erica, GM

"Excelent Choice"

5
18/09/2016

We were over-whelmed with how wonderful this hotel is! The beds were absolutely the best we have ever slept in, and the breakfast was fantastic! Everyone was so very pleasant and cheerful; which made this a wonderful experience. Thank you to all..... we will definitely make this location our favorite and let others know too.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear MargaretbD1151AU, What a wonderful review! Thank you for taking time to give us such positive feedback! We are glad you were able to sleep in! I will let Angie know in Breakfast that she is doing a fantastic job! I will also pass the message along to everyone with your thanks for their cheerful spirits! We can't wait to see you again, and look forward to your return visit. Thank you, Erica, GM

"Mediocre "

3
16/09/2016

My Husband & I arrived here late on a Sunday night & stayed here for just an overnight to sleep on our long trip out west The hotel seemed nice, cozy & fairly new or updated On our way to our room in another wing , upper level of the hotel We noticed the humid temperature change .. much different from the air conditioned main lobby area When entering our room .. it had not been cleaned .. lights on .. towels & bedding tossed about We tried to call the front desk from our cell phone to advise them but no answer I myself went down to straighten it out while my Husband waited up in the far wing with all of our luggage ( all camping equipment & luggage for two weeks we didn't want to leave in the truck bed overnight nor haul it all down to the front desk again) The front desk clerk set us up with another room - I also questioned why that entire wing including the elevator was so humid & clearly not air conditioned ... his reply was there's a storm coming in !! But the main lobby was cool & air conditioned ! We entered the new room, situated out luggage Removed our shoes to realize the entire carpet from the door to our bed in front of the bathroom was soaked ?!!! We called the front desk again to advise them of the situation Not wanting to pack up & move everything again we decided to stay in this room Strange happenings for a hotel that looked very nice We've had good luck in the past with best western & we are rewards members But this one ... not sure the cause of those events ? We will continue to stay in best western hotels .. except that one.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Kelley P, Thank you for your feedback on our hotel. Positives and negatives, we need to hear to improve our hotel. I do apologize for your stay, and would like to give comp your stay, and offer you bonus Best Western Points. I know this doesn't make things right, but hopefully it can give you some compensation. If you could please give me a call or email so I can have your name and room number, that would be great. Again, I do apologize, and hope you had a safe trip home from your camping vacation. Thank you, Erica, GM [email protected]

"Paper thin walls"

3
13/09/2016

Stopped here late on my way out west. I was tired and need a place to crash. It's super clean and the staff was friendly. The walls were so thin!! When the room next to me had their tv on it sounded like it was in my room! I just wanted to sleep. They had their tv on late and early. It wasn't even that loud, I could hear every move they made. If you're a light sleeper go to another hotel.... There are plenty in the area.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Andrea M, I will be sure to tell the staff they were friendly, and the housekeeping to keep up their hard work! We do have an original side, that is built with concrete, maybe this way we can regain your business upon your return to our area. If there is anything else I can assist you with, please feel free to contact me at the hotel property. Thank you, Erica, GM

"Spacious but...."

1
12/09/2016

We picked this hotel based on reviews and we are a little puzzled. We were moving cross country and needed a place to crash after driving as much as we could. I called to reserve a room and was given a price and description of the room. We checked in and noticed the room was quite large. It was the king/queen suite. We placed our luggage down, weary from our travels, then we noticed the beds looked like they were slept in. The sheets were halfway out. Then we noticed a giant spider in the bathroom. I promptly asked for another room and was given one next to it. This room had an unfolded sheet in the closet floor and a coffee (blood) stain on the floor by the door. Okay, so third time is a charm right? We were given third room and this one was okay, and we were too tired to try anymore. I think housekeeping is just sloppy, since these sheets were not tucked in all the way. Also, there were curly hairs on the toilet seat. Oh yes, and lastly, a lot of the room doors are left open by the latch for some reason. Seemed a little strange.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear John C, That you for providing feedback. Positive or negative, we need to know, so that way we can grow as a business. I do apologize for your stay, and will put my email at the end, so that way you can give me your full name, and the rooms you stayed in. Housekeeping is very short handed, and we are working hard to resolve this issue. I'd like to offer Best Western Reward points as well. I know this doesn't make your stay okay, but we want to make things a little more on the positive side. Also, if this is a reservation you made with our front desk, I would be happy to comp the room. I hope to possibly regain your business, and we hope you had safe travels home. If there is anything else I can assist you with, please just let me know. Thank you, Erica, GM [email protected]

"good beds"

5
07/09/2016

We stand in this Inn over night on our trip across country. Very nice place to stay, beautiful inside nice pool and full dinning. The free breakfast in the morning is ordered by a menu card. The only problem is you can not get eggs to order.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Paul W, As much as I would love to take credit for this review, I believe this isn't the correct hotel. We do not have full dinning. But we are located in the middle of the United States, and would love to have you stay at our brand new hotel. Just let me know, (308) 534-3120, we are a Best Western Plus in North Platte Nebraska. Safe travels home! Thank you, Erica, GM

"Not a glowing review..."

3
04/09/2016

After driving 10 hours we just wanted a nice, clean, comfortable room to relax in and get a good night's sleep. We had made a reservation a few months ago. Upon arrival the room appeared very nice. We were tired so had an early dinner and retired to bed early. At 11:16 PM the phone rings. It is the front desk asking if we are part of the Roger ***** party. No, we were not. Now wide awake, it took some time to get back to sleep. We had another long day of driving ahead of us so had already planned to get up early, shower, grab a quick bite and head out. I went to shower to find no shower curtain!!! Since we didn't have time to wait for one, we had to take a sponge bath the best we could. On the way down for breakfast we noticed a cart with dirty linens left in the hallway. Also in the hallway further down was a roll-away cot which had actually been left there from the day before. The hotel in itself is very nice, but we did not reserve a room without a shower nor did we ask for a 11:16PM wake-up call. It also appears they may have some staff issues as well since items were not put away, just left in the hall. They did comp us for part of the room, but we still went away feeling very let down considering the premium we paid for this room.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear NancyR9755, On behalf of myself and the staff we'd like to apologize for a very unsatisfactory stay. Thank you for bringing all of these items to our attention. Yes, we've had a staffing issue, or lack there of. But we will take responsibility and try to make things right with you and your family. Please feel free to email myself at [email protected] This way I know which room you were in, and hopefully I can give you bonus points, I know this doesn't make things right, but hopefully make things a little better. Again, thank you for this feedback, we need to know good or bad, that way items can always be improved. Thank you, Erica, GM

"New and very nice"

5
02/09/2016

Could still smell fresh paint. I have spent $50 more a night on hotels this nice and still had to buy my breakfast! So glad I stayed at BW instead of Comfort Inn which would have cost me $15 more a night. I didn't know that if I booked it thru trip advisor that I'd would had received a gift card. Bummer Very friendly staff ... Fresh, quiet and clean. I thought beds were very comfy and slept great. Plenty of parking too. Very pleasant stay!!! I would definitely go back there.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Sandy B, Thank you for your time, and thank you for your wonderful feedback on our brand new hotel. We are very glad you slept well, and look forward to your return visit. If there's anything else you need, please feel free to contact me at [email protected] Thank you, Erica, GM

"Better options in North Platte"

3
23/08/2016

The bed was uncomfortable, the room was small and did not have a fridge or microwave. The bathroom was disappointing and not very clean. Very basic for the price. The staff was pleasant and courteous.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Cynthia H, I appreciate you taking the time to write a review. If you could please email me at the below address as to the room you were in, that would be great. All of our rooms have microwaves and fridges, so I want to make sure the room you were in had them. Also, if you could include your best western rewards number, I'd be happy to give you bonus reward points to help with your stay. I'm glad the staff was pleasant, I'll be sure to let them know! I do hope we can regain your business, and trust you have safe travels, we hope to see you in the future. Thank you, Erica, GM [email protected]

"Convenient and clean"

4
23/08/2016

We were barely in our room, so I can't speak for the entirety of the hotel. The lobby and reception were clean and updated. The desk staff was very pleasant and our check in was quick. The hotel appears to have a new section and an older section. Our room was in the older section. It was clean and of adequate size. The room has TWO sinks – one in the shower/toilet area and one outside the area. Great for a family or small party to get ready easily. One of my most common comments is whether the air conditioner works well and / or is easily adjusted. Well, this room had the wall thermostat but the old “window” a/c unit. We adjusted the a/c before leaving for the evening with the intention the room would be chilled by the time we got back. Unfortunately, the room was not cooler. We then adjusted the temperature and the fan setting. I slept closest to the a/c unit and was actually cold. So, the unit chilled the space immediately in front of it but not the whole room. Breakfast is served in the lobby. We left before it was open, so no comment other than I would have loved a cup of fresh coffee before leaving! In all, this is a great, reasonably priced, easy access stop on the I-80 corridor.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Springmissy, Thank you for taking the time to write a nice review! Please feel free to email me at the below address, so I can make sure the room will be scheduled for maintenance of the a/c unit. Also, could you include your best western reward number? I would be happy to give you bonus points for the trouble. I'm also glad you enjoyed our double sinks, it does work well for a larger family. We hope to see you again in the near future, and appreciate your business. Thank you again, Erica, GM [email protected]

"Good stop across country "

4
19/08/2016

Stayed here on the drive across country. Conveniently located near the freeway. Room was small but comfortable. Military rate was great. Pet fee was higher than other hotels. I would stay there again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Ben P, Thank you for taking time to write such a wonderful review! We would love to have you back ,and maybe do a better rate to compensate for the pet fee. Safe travels, and we look forward to seeing you in the near future. Thank you again, Erica, GM

"clean room very nice stay!!"

5
19/08/2016

the hotel is on the quieter side of town. dining options are across the highway. spacious lobby, small exercise room. adequate breakfast. Very clean rooms. I'm not a fan of low flow showers but everyone is doing that these days. Nicely appointed rooms. Love the train pic on the wall.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear DW, We appreciate your time to take and write such a nice review! In an effort to go green, yes our showerheads are water efficient. We are glad you liked the decor, we are a Union Pacific town! Hope you have safe travels, and look forward to your return business. Thank you again, Erica, GM

"Disappointing for the price"

3
16/08/2016

Stopped here for one night while traveling from Chicago to Boulder. We were simply looking for a safe, good night sleep with a clean bathroom. For $140 on hotels.com we also expected internet and assumed a working TV. On the positive side, the parking lot did have good lighting and the beds were comfortable. On the night we stayed the cable TV and internet were not working. Although this was an annoyance, we would have given management a pass except the toilet leaked water on the bathroom floor and had a strange pink ring. At the price point of $140, these three strikes (no working internet, no working TV and leaky unclean toilet) were unacceptable in my view. Breakfast did not improve my opinion of our stay when the eggs and biscuits were cold. There are better options at better prices for staying in North Platte

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear MMJCPA, I do apologize for your stay, I will make sure breakfast along with housekeeping is aware of the problems during your stay. I would like to offer best western reward bonus points, or perhaps a credit to your card? Please let me know what would help or make this right with you to regain your business. I do hope your family had safe travels back to Chicago, and hope to see you in the near future. Please contact me at [email protected] to put points or credit on your card. Thank you, Erica, GM

"Great stop on travels"

5
09/08/2016

Very convient off interstate 80. Very comfortable room, king size bed, refrigerator. Very pleasant employees. Convient to sites & restaurants. We will definitely stay here again on our travels thru the area.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear David W T, We do appreciate the great feedback on our hotel! I will be sure to let everyone know how great of job they are doing. We would love to have you back anytime to stay, so we hope to see you in the near future. We hope you have safe travels, and again, look forward to seeing you! Thank you, Erica, GM

"90 day stay...July-Oct."

5
08/08/2016

We travel with my husbands work and we average a 90 day stay in each town we go too. This hotel is gorgeous. I believe it was recently refurbished. The rooms are newly remodeled and the lobby area is beyond beautiful. Housekeeping is up to par, I've seen one girl work extended hours just to make sure the guests are in clean rooms each day. I believe she is the supervisor of Housekeeping. Been here a month now, and have seen a lot of behind the scenes. They go above and beyond to make you comfortable. Front desk staff is very friendly and accommodating. Helpful with needs regarding business faxing, sightseeing, local eateries, and directions to outlying areas. I give this hotel a 5 star rating with a 3 star pricing. We've enjoyed their hospitality and plan to seek out a Best Western Plus in the next town/state we are assigned.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear SheBoice, Thank you so much for taking the time to write such a wonderful review! I will be sure to let each staff member know how great their work is, and that it is always appreciated, and noticed not only by myself, but of our nice guests. We do strive hard for great customer service, and intend to keep it that way! We look forward to having you back at the hotel some time soon:) Thank you again! Erica, GM

"An Average Choice for a Hotel."

3
07/08/2016

We stopped here for the night in the middle of a four day road trip. We didn't arrive until about 10:00 p.m. and after dropping our luggage in the room, went looking for snacks and drinks. We could only find a soda machine. Off the lobby was an alcove with a window to the lobby desk area. They had a few shelves with an assortment of snacks and a refridgerator with drinks. The items that we selected were rather pricey so I have to assume the same applied to most all of what was available. The room was quite average but was clean and comfortable.The Continental breakfast had a good selection and the food tasted good.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Allen B, Thank you for taking the time to provide feedback on our prices for our sundry shop. We will be sure to take this into consideration on our prices. I am glad that you enjoyed the room, and breakfast. I hope we are able to have you back at our hotel in the near future, and hope you have safe travels home. Thank you, Erica, GM

"Looks nice, but not as great as it looks"

2
07/08/2016

We had to get 3 different set of key cards before we could get into our room because the first 2 would not work. On the 3rd set the front desk guy said these should work, the last set was broke. So, why give them to us in the first place?! Our room was on the 4th floor so it wasn't like we could just walk down the hallway to the front desk. Our A/C unit was so loud that we finally shut it off at 1 am because no one could sleep, and then everyone was getting too warm. We decided to not leave as early to head for home because everyone was too tired from not sleeping in the loud/warm room, so we tried to sleep for an extra hour. But, then we were awakened by a barking dog in the hallway before 7 am! Facility looks nice, but definitely not worth the $160. Other family had issue with their rooms not being cleaned, staff did not really seem to care about issues. Pretty much just said oh, ok. Breakfast was ok, but could only use 1 waffle maker at a time bc it would trip a breaker. Really? Fix it, you know it's a problem and you have hundreds of guests every day for breakfast.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Michelle C, Thank you for taking the time to give some feedback on items that need to be addressed. If you would, could you please email myself your room number so that way I can tell maintenance/housekeeping/front desk? I'd like to make things right with you. Here is my email and phone number. [email protected]/(308) 534-3120. Again, my sincere apologies. Erica, GM

"Very disappointed"

2
02/08/2016

We are traveling from California to Illinois and decided to try Best Western's. The first couple we tried were great properties. when looking to stop in North Platte we had a few options and the best Western was $170 a night but it looked really nice so I thought why not. The rooms are bigger and we are traveling with 3 teenagers. When I checked in and went to room both beds were unmade and a can of air freshener was on floor. After going back front desk said that was 4th time it had happened that day. So we were given another room which upon first inspection looked clean. But soon realized there was only a 1/4 roll of toilet paper and no bedding for sofa. After asking for these things (10:30 at night) it took awhile(about 45 min) to get them and we were needing to get to sleep as we still have a 12 hour drive tomorrow. This is a beautiful property with alot of potential but seems it is not managed right. I felt like front desk staff were bothered by our request for things that should be already been supplied. Breakfast was good, lots of choices. I really feel this could be a great property with better management. I felt like a burden to the staff of 2 at front desk and I was only asking for things that should be already been supplied. When checking out the ladies at front desk were very apologetic and sweet and adjusted my room price.

"Average"

3
27/07/2016

We checked in and got to our room to find dirty wet towels on back of bathroom door. Couldn't get on Internet, guy who came to get wet towels got us online. They were taken over by Best Western but are still on Ramada system. There was "No do not disturb" sign, kids were running up and down hallways till after 11 pm. Bill says ramada not best western. No hot water in shower, had to turn it all the way and it only got warm

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Harleyrider2010, I do sincerely apologize for your stay. We use to be a Ramada, and our system has not yet upgraded, I do apologize for the confusion, we are working on resolving this. I'd like to give you my email and number to hotel to discuss compensation for your nights stay (308) 534-3120 or [email protected] Somehow I hope I can make things right and regain your business in the future. Thank you, Erica, GM

"Oops - Big mistake"

2
24/07/2016

I am not a big fan of Best Westerns, but since this was a Plus, I had hope. There was someone else`s underwear in the corner of our room. The sink was dirty, stains on the comforter - clearly someone didn't clean the room thoroughly. The sheets were stiff and starchy.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Reese M, I do apologize sincerely. I have already made note in housekeeping to look into this matter. Please feel contact me either by telephone(308) 534-3120 or [email protected], as I believe I may have already comped your room. Again, I do apologize, and look forward to hearing from you. Safe travels, Erica, GM

"Very good choice"

4
22/07/2016

The rooms were clean, and employees were friendly. The pool was the most crowded thing I have ever scene, but it was a Friday night in NP. The following nights were much less crowdedicated. Definitely where we will stay again in NP.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear KJJ08, Thank you for your wonderful feedback. Our pool is very popular, and even more so since it is open 24 hours! I hope you had safe travels, and we look forward to your next visit here in North Platte. Thank you, Erica,GM

"Comfortable and well organized"

4
21/07/2016

Stayed here twice during a road trip to and from Omaha. The staff was efficient and friendly on both visits. Breakfast is only available until 930 instead of 10 like most BWs I've stayed at. We arrived after midnight on our first stay but still had a quick and efficient check in. Missed breakfast that time but we were impressed with it on our second stay. Well organized and constantly refilled, the breakfast offerings were standard for BW but very well done. Comfortable beds in both rooms and nice showers, too. This property is sandwiched between car dealerships and you can access the parking lot through either. The hotel is convenient for local attractions, too. If you are travelling with train enthusiasts, make time to visit the rail yard where you can watch the biggest train depot in the US at work from the Golden Spike tower. If your party includes little kids, try to make time to visit Cody Park for rides and cheap ice cream cones. We stayed at 3 different BWs on this road trip and North Platte was my favorite.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Mamacroc, What a wonderful review, we appreciate it dearly. I also appreciate the feedback on the breakfast times, on the weekends we may consider staying open until 10am. Great suggestion. I'm gald you enjoyed your visits, even though they were short, maybe on your next trip to North Platte, you can stay and relax just a little bit longer:) Thank you again for a nice review, we are very greatful, the staff works hard, and I will be sure to pass on the messages to them. Erica, GM

"Clean and Modern"

4
20/07/2016

Our room was clean and modern; however we had a couple of issues. It was raining hard the night we arrived and our window was leaking. We chose to stay in the room but wished we had moved as it was very damp in our room. When we showered in the morning we ended up with a lake in the bathroom no matter how we adjusted the shower curtain. We talked to the front desk about both issues plus the fact that our bill was slightly higher than the amount confirmed on-line. They adjusted our bill without a question to accommodate for all the issues. Breakfast was good. I would stay here again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jenn104, Thank you for letting me know your issues of your stay, and I will make sure maintenance is aware, and fixing these problems. I will be sure to let the front desk and breakfast bar of there outstanding service so that we can hopefully regain your business again. If there is anything else you need, please feel free to contact me at the hotel property (308) 534-3120. We trust you have safe travels home, and look forward to seeing you in the near future. Thank you, Erica, GM

"Adequate Best Western Hotel"

3
20/07/2016

We arrived late to the hotel and when we went in check-in for our rooms there was not a clerk on duty. We waited at least 10 minutes to check in as the clerk was helping someone with their television. Both our rooms did not have a television that worked. According to the clerk on duty this happens quite a lot. They were nice to give a a discount on our rooms because of lack of television. The hotel is right off of Interste 80. They do serve a continiental breakfast which is nice. They have the typical offerings of bacon and scrambled eggs and self-serve waffles. The rooms are small and adequate. They did seem to be upgraded. They definitely need more staff in order to maintain check-ins efficiently.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear mparker, Thank you for letting me know of this matter, I will be sure to handle it properly. I do apologize for your wait to check in and your TV not working, but I'm glad you enjoyed our new rooms and breakfast. If there is anything else I can do to help in this, please feel free to contact me at the hotel directly(308) 534-3120. We do appreciate your business, and hope we can regain it. Thank you, Erica, GM

"Clean, Quiet and comfortable"

5
20/07/2016

The hotel staff made sure we received a very quiet room as we were traveling very late at night. The hotel is clean and the beds were amazing. The lay out of the hotel is very pleasant and private. Easy in and out. Nicely priced not too terribly expensive.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Mary R, We appreciate the wonderful comment of our new hotel, and we are so pleased that it met all the needs while traveling late in the evening. We hope to have you back soon, and trust you have safe travels. Thank you again, Erica, GM

"Very accommodating!"

4
19/07/2016

I'll start off with the good since there was a lot more of that bad. Check in and check out went great with cheery nice people behind the desk. You would be amazed at how many hotels fail at just that! Loved the room! 2 comfortable queen beds and a very quiet room with good-working A/C. I think the best thing was that there was an extra sink outside of the bathroom. Perfect when there are 2 women getting ready in the morning! Breakfast was typical self service. I'd had better and worse. It's free and 1 less meal having to eat out. The only reason I didn't give 5 stars was because the bathroom floor looked like it hadn't been mopped. Something spilled or urine close to the toilet?? Checked in too late to complain. Normally I would have and probably would have still had I not been happy with everything else. Just goes to show you the difference good customer service can do! We'd stay again.

"Good stop "

5
19/07/2016

Nice place to stop while driving cross country. Impressed by the lobby and they were dog friendly. Very comfortable beds. Clean hot tub and pool. Wouldn't have minded a little more grass to walk the dogs, but that was minor. The area around the hotel wasn't anything special, but that also was not important. We enjoyed our stay.

"Good location, nice place"

4
13/07/2016

We stopped here so we could get a good rest before pushing on down the Lincoln Highway. We found the location to be clean, comfortable, and with friendly staff. It was refreshing to get a comfortable clean room, and a good nights rest.

"Clean and comfortable"

5
11/07/2016

We stayed here on our way home to KY from Grand Teton. The staff were friendly, the room was clean and the beds were very comfortable. It was just what our tired family needed after camping sor over a week and driving all day. We slept too late to have breakfast.

"North Platte has a new Best Western"

4
10/07/2016

We tried to stay here last November but they were still under construction. We booked this for the July 4th holiday weekend and it's a newer hotel, so we were satisfied with most everything. The exception is that the breakfast area setup and layout needs to be improved. Because everything except coffee is all in one long, straight line, we waited about 15 minutes to get breakfast (not even for a waffle, only for eggs and toast). Because there was only one waffle machine, to move forward in the line, everyone was forced to wait for each guest to make a waffle! We''ve never seen this type of situation at another Best Western, even at peak breakfast times on busy weekends. SUGGESTION: The waffle machine needs to be in another area to allow guests to access the rest of the food without waiting for others to make waffles. The hotel was full; apparently there was a wedding and there were two booth tables that stayed the entire breakfast time (in a group). This caused some families to sit at the bar, and the line for breakfast was very long (20 people) until right before the end of the scheduled breakfast time. Whoever monitors your surveys and TripAdvisor, please change the layout so you don't have people waiting in line when the hotel is full as it was for us on July 2-3, 2016. I hope this is helpful. Thanks.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Martha S, First, I would like to thank you for returning to our hotel since our construction days. We've come along way since last year, and are trying to become the nicest hotel in town. We are still currently working some items out on our brekfast bar, and we definitely will be taking into consideration your suggestions. We hope you will come back to see us, and hopefully have some more items on the breakfast bar worked out. Lastly, safe travels home, if you need anything or need to contact me, feel free at [email protected] Thank you, Erica, GM

"Clean & Friendly"

4
09/07/2016

Usually stay at Hilton properties, but was pleasently surprised. Seems they did a recent remodel and it's very nice. Clean , modern and staff was friendly and helpful. I will definetly stay there again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear WRidgewayDA200, We always love taking away from our competition! Thank you for such a wonderful review! We work hard to keep our brand new hotel clean, modern, and nice. Hope you have safe travels, and we of course look forward to having you back! Thank you again, Erica, GM

"clean, modern, fantastic hotel experience for our family"

5
05/07/2016

this is a wonderful modern hotel right off the interstate in North Platte. Our family of 4 stayed here one night in the middle of a cross country road trip. We were very happy with this hotel. Our room (and the hotel in general) was very clean and spacious. We liked the fact that regular room options included a king / queen combo. It isn't often that we find a room layout giving us 2 beds including a king, without having to pay for a "suite upgrade". The room also included a mini fridge and microwave. The pool & fitness room is open 24 hours a day which is plus when you have a later evening arrival. The morning breakfast was adequate with enough variety to please everyone: eggs, meat, waffles, yogurt & granola, cereal, fruit, etc. North Platte is a common overnight point for us when we travel, and this will now be our "go-to" hotel in the area.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Off2CtheWorldNow, It is without a doubt our pleasure to have your business! On behalf of myself and the entire staff, we greatly appreciate you taking the time to write such a wonderful review! We are a brand new facility, and strive to maintain our customer service. We hope you have safe travels across the country, and cannot wait for your return visit. Please feel free to contact me directly upon your return at (308) 534-3120 ext. 317, I'd be glad to help with your reservation here. Thank you, Erica, GM

"D & G"

4
03/07/2016

Stayed here for two nights, room is spacious, clean. Ref, and micro worked well, bed was comfortable. Bathroom was small, but OK, could have had more hot water for the shower in the morning. But both nights were sold out and that may have been the issue. Breakfast was very good and choices and selection were good. Would stay again if in the area again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Gordon F, Thank you so much for taking time to write such a wonderful review. I do apologize for the lack of hot watter, I'd like to offer Best Western bonus points, if you are a memeber, please let me know if this works for you, I can be contacted directly at (308) 534-3120 ext. 317 or email, [email protected] Again, thank you for the review, we do value your business highly, and we look forward to seeing you again in the near future. Erica, GM

"clean and modern but overpriced"

4
03/07/2016

Stayed in a "suite" with a queen bed, a king bed, and a couch. Room was clean and appeared to be quite new. They take dogs, but charge an extra $30 and the room was not cheap to begin with. Apparently, this used to be a Ramada property, but they added a new section and became a Best Western. We made a last minute reservation. It stormed that night--we were on the second floor and the a/c unit loudly vibrated all night--my husband had to put something heavy on it to somewhat quiet the noise. Breakfast room is nice. Our shower head was too high to reach to adjust (You need to be over 6 feet to reach it). The faucet in the bathroom ran too close to the basin.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Ms_Margo, Thank you for giving us feedback on your stay. I do apologize that it did not meet your satisfaction. I'd like to offer you Best Western Reward points, or a discount on your room, please feel free to let me know what would make this right with you, we value your business and would love to have you back. Please feel free to contact me directly at (308) 534-3120 ext. 317 or email [email protected] I look forward to hopefully resolve and regain your business. Thank you, Erica, GM

"Modern, clean, comfortable"

5
02/07/2016

Our family stayed 1 night on our way to Colorado. Very nice hotel. Modern, clean. Rooms were decent sized and we appreciated the 2 queen beds instead of doubles offered at many hotels. The beds were extra comfy memory foam, I wanted to take it home with me! Free breakfast was typical but good...scrambled eggs, bacon, make your own waffles etc. Didn't use the pool area but it looked fine. Front desk person was friendly at check in. All in all it is a nice, newer, comfortable hotel and I would stay there again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jacki T, We know your time is valuable, and we appreciate you taking the time to write such a nice review. I'm glad you enjoyed the comfy beds, next time you'll have to try our brand new pool area as well! I hope you had safe and happy travels, and we look forward to your return visit in the near future! Thank you again, Erica, GM

"Alright"

3
29/06/2016

Busy weekend in the area so prices were higher than normal. Nebraskaland days, reunions, and weddings. First room was still in process of being cleaned, so we had to wait for another. Woken up by drunk ppl yelling around 4 am. Otherwise clean and updated. Good breakfast in the morning.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Alex H, We value your business, and thank you for taking the time to write a review. Summer prices are usually higher, and I do apologize for the noise, Nebraskaland days is a big event in little North Platte, Nebraska. I'm glad you did have a good breakfast in the morning at least, and we trust you had safe travels home. Please let me know what I can do to make this right with you, so in the near future we may have your business again. Please feel free to contact myself directly at the hotel (308) 534-3120 ext. 317 or by email ([email protected]). Thank you again for your business and feedback, as we will take the steps to improve our hotel. Best, Erica, GM

"Franks vacation"

4
27/06/2016

Internet was terrible, very small bathroom.Room was way down side of hotel, had to walk a long ways to lobby to get cart, then a quarter of the way back down hall to room, pushing cart full of suitcases. Felt because we had a pet we were being punished. I stayed calm and just got up the next morning and checked out, didn't even take time for breakfast, went to Dunkin Donuts.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear 1acguy, I'd like to thank you for taking the time to let use know this feedback, we always can use the positive and negative to grow as a better property. We do have a large facility, our front desk would've been more than happy to move you to a closer room. Again, I do appreciate the feeback, and hope we can regain your business in the near future, and possibly next time you can try our wonderful breakfast! If I can hlep with anything else, please feel free to contact me at the hotel property. (308) 534-3120. Thank you, Erica, GM

"Great stay at the BW!"

5
25/06/2016

We are traveling from Chicago to Disneyland with our 4 children and spent the night at the Best Western. Staff was super friendly, room clean and quiet and free breakfast. I would highly recommend this hotel if your looking for a comfortable, affordable, family friendly hotel.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear rfmms12, Thank you so much for the wonderful review! We look forward to having you return! We do strive to be the best in cusotmer service and hospitality! We hope you had safe and fun travels to Disneyland, and look forward to your business in the near future. Thank you again, and we look forward to seeing you, Erica, GM

"Wonderful stay!!"

5
10/06/2016

We recently stayed in North Platte on our way home from a family vacation in Colorado. We loved our room, very clean and met our needs. The swimming pool was wonderful and also clean. We enjoyed the breakfast in the morning which was included with our room price. Overall I would highly recommend this hotel to everyone.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Michele P, We value your business and are so delighted that you took the time to write such a wonderful review! At the Best Western Plus, we strive for a great facility, customer service, and guest satisfaction. I will let the staff know of your nice comments of their work. We hope you had safe travels home, and look forward to having you back at the hotel in the near future. Thank you again, and if you need anything, please feel free to contact me at the hotel property. Thank you, Erica, GM

"Very good but..."

4
08/06/2016

Very nice property, good location (quiet enough to open window most of night), great pool, satisfying breakfast. Joanne in dining area was so friendly and helpful. Only downside, check in team was 'putting up' with us. One gentleman, who did actual check in was sort of friendly, the other gentleman was gruff. I always consider these people to be the face of the hotel I'm visiting and expect good, if not great, customer interaction and support. Room are comfortable and freshly painted. Pillows are horrible! Brick-like, bring you're own if you can!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Suz1884, I am grateful of your feedback, with the positives and negatives. This gives us a reflection of ourselves and chances to grow in the right direction. I do apoligze about your check in experience, I will be sure to address this issue. Also, I will let Joan know of her outstanding service she provided at breakfast! We do appreciate your business, and hope you do decide to stay with us again to regain your business. Myself and the staff hope you have safe travels home. Thank you, Erica, GM

"Wonderful stay!"

5
05/06/2016

We stopped in North Platte for a quick night on our way home, and I was so impressed with this hotel. The staff was wonderful and pleasant, and everything looked newly updated. Our room was very clean and nice, and everything worked wonderfully. The beds were phenomenally comfortable! I would absolutely stay again if given the opportunity!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Jeccazell90, Thank you for taking the time to write such a wonderful review! We are a brand new facility, and are working hard to achieve great success. I will be sure to pass these wonderful comments on to the staff. We would love to have you back, and hope you have safe travels. If you need anything, please feel free to contact me at the hotel property. Thank you again, Erica, GM

"Excellent!"

5
30/05/2016

Our stay at the North Platte BW was very pleasant. The rooms are new, fresh & clean. Everything worked, the staff was friendly. Breakfast was good- staff worked hard to keep everything clean and stocked during a morning rush. The pool was very nice. Overall, it's one of the best hotel experiences we've ever had. Thank you!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Anna M, Thank you for taking the time to write such a wonderful review! We look forward to your return visit, and trust you had safe travels home. On behalf of myself and the staff we would like to say thank you for your visit, and we look forward to your return visit in the near future. I will be sure to pass such a nice review on to the staff. If you need anything else, please feel free to contact me at the hotel property. Thank you, Erica, GM

"Enjoyed our stay !!"

4
29/05/2016

A very nice hotel with nice décor and clean rooms. Enjoyed the great Jacuzzi after a long days drive. Disappointed with the breakfast as many items they were out of by 7:30 am. The girl attendant said they had a busy weekend and did order enough. We were there on a Tue morning. Overall it was a nice stay and will return as we travel thru that area a couple times a year.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Clark H, Thank you for taking the time to write us a nice review. I do apologize about our breakfast shortage. This gives me great feedback to improve on the ordering process of our breeakfast items. We do value your business and hope we can regain it in the near future. We hope you have safe travels home, Thank you, Erica,GM

"Decent Price, Nice Property, So-so Breakfast and Internet"

4
25/05/2016

This was our first stop on a three week trip, that would eventually include 5 BW properties. Like the others, this one has a so-so 'free' breakfast, and slow internet. The price was reasonable for a late spring, early summer trip, and was very typical of BW properties.

"NIce with a few improvements needed"

3
18/05/2016

The room and public areas were all clean and met our needs but the incredibly loud bathroom and room ventilation fans were really distracting. The breakfast was the usual plentiful Best Western breakfast but the scrambled eggs were not hot - barely warm. On the whole, we would return and were gratified by the manager's response to our Best Western review.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Gmadiane, I do apologize that we didn't meet the needs of your stay. I appreciate your feedback on the ventilation system and the scrambled eggs, we will use this knowledge to improve our property. We do appreciate your brand loyalty, and hope we can provide a better stay on your next visit. If you need to contact me or need anything else, please feel free to contact me at the hotel property. Thank you, Erica, GM

"Very nice place"

5
11/05/2016

This a very nice place to stay. The facility is newly remodeled and very comfortable. It was super clean. The staff was very accommodating and friendly. Breakfast had a lot of variety. We will try to stay here again.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Lupe K, Thank you for your recent stay at our facility. At Best Western Plus we take pride in our hard work, and strive to continue our wonderful service. We appreciate you taking the time to write a wonderful review, and we appreciate your brand loyalty, also we look forward to your next visit. I hope you have safe travels, and look forward to seeing you in the near future. Thank you, Erica, GM

"Brand new off the interstate"

5
02/05/2016

The hotel is brand new! The rooms are large and come with a fridge and microwave! There are lots of outlets to get everything charged. It is pet friendly! The pool looks nice we didn't go in but it was busy. The staff was very friendly at check in and even nicer at checkout! Breakfast had several choices! Great choice overall.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Sara W, Thank you for taking the time for your feeback on our hotel. We appreciate the kind words of our brand new facility, and look forward to your return visit. It is my liberty to let you know that I have passed on your kind words to our staff at the hotel, we do strive to have the best customer service, and will continue to grow in stride as the new Best Western Plus. Again, we appreciate your business and look forward to having you at our property again sometime soon. Thank you, Erica, GM

"BEST HOTEL IN NORTH PLATTE"

5
21/04/2016

This new hotel has it all and then some. Where do I begin? The spacious and extremely clean rooms with the most comfortable beds I have ever slept on in a hotel. Free Wi-Fi throughout the hotel, including your room. The hotel is equipped with a swimming pool and hot tub and state of the art exercise room that is open 24 hours. The hot breakfast served every morning is far better than eating at the dives that the city has to offer. Eggs and bacon or sausage patties are served every day without fail. If that is not enough there is biscuits and gravy and a waffle maker. For the health nuts like my wife they have oatmeal with a topping bar for your oatmeal, yogurt, hard boiled eggs and fresh fruit. All you could ask fro a complimentary breakfast and then some. Included are all the breakfast juices one could ask for. If this is not enough, the BEST feature of this hotel is the exceptionally friendly staff. From the breakfast servers, to the front desk personnel and the room cleaners, They are all friendly, helpful and knowledgeable. The one thing that put our entire stay was the General Manager was out in the mornings asking and making sure that everyone was taken care of at breakfast. There is no other option for me that I would remotely recommend in North Platte as I have stayed in 8 hotels in this city and i will NEVER stay anywhere but the Best Western from now on!

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear 1965-1975, Please accept my sincerest thanks for writing the nicest compliment on our facility. Working with guests like you make the long and arduous hours worthwhile and provide much needed encouragement. I have taken the liberty of sharing your kind words with other team members of our staff who have provided their service and knowledge of customer service, and we strive for superior customer service here at the Best Western Plus. We appreciate your feedback and vow to work even harder to ensure everyone has the excellent customer service efforts. I would like to take this opportunity and give you my gratitude of your appreciation to this hotel and staff. Everyone at this property has worked hard and will continue on our journey as the new Best Western Plus in North Platte, Nebraska. We do look forward to your return stay, and appreciate your loyalty to Best Western International. Thank you once again for your compliment and appreciation. Sincerely, Erica, GM

"Excellent service"

5
11/04/2016

Newly refurbished to a Best Western. Immaculate rooms, fast friendly service. We have no complaints at all, and if possible will stop there on our return trip. The continental breakfast was very good, lots of choices and someone in attendance at all times. The indoor pool looked really inviting.

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Judith B, Thank you so much for choosing to stay with us. We are so happy you enjoyed your stay. We love our new property and we think our guests will too. I'm glad you enjoyed the great breakfast. Next time you will have to try the pool. We would love to see you again soon. Safe travels!

"Amazing"

5
20/03/2016

Very clean, friendly and new says it all! Great place to stay and the price was great! The pool, hot tub and exercise room are all open 24/7, that's a bonus! Convenient access right off the freeway! ?????????????????????????????????????????????????????????????????????

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear RexburgMaggie07, Wow! We are so happy you enjoyed your stay with us. Thank you for choosing to stay with us. Our staff is very proud of our new hotel. We hope to see you again very soon. Safe travels!

"Lie!"

2
20/03/2016

The sign says Best Western. All the towels are marked with their label, the wi-fi is from them, but the staff will tell you they are not a Best Western. Yet. As such I couldn't use my rewards card because they are still a Ramada Inn. A cool thing they have here is the robot working the front desk when you walk in. He had to be a robot. No one is that nearly catatonic and still functional. Service wise he's not too impressive either. Came by the room cause we had a problem with the TV, asked about the wi-fi since we couldn't get into it. Gave us instructions on how to do it, but still no luck. He just shrugged and left. We had to figure it out on our own. Is this a horrid thing? No. The rooms are clean, well kept. I just picked the wrong night to be here. I showed up on the night the drunk college age kids are here. Sleep? No, it's party time. Roam the hall and be as loud as you want because you are the only people here. Complained to the night clerk, he claims he had called the cops on them twice, then why are they still there and still loud?!?!?

Erica S, General Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Walter F, I am so sorry for your experience at our hotel. We certainly aim for much better service. I apologize for the confusion on the points and the lack of explanation. At the time of your stay we were preparing for our activation with Best Western. However, we had not had our final walkthrough and inspection. Therefore at that time we were not on the "system" to have the points automatically added to your account. However now that we are fully onboard and approved as a Best Western Plus we can add you points to your account. I am sorry that wasn't explained upon arrival. Please feel free to contact me directly at the hotel and I will be happy to assist you with your points. As for the lack of response by our front desk, again I apologize. That is not the service we want to provide. Thank you for your review, it has helped us correct some service items immediately. Thank you again for staying with us

"Better than home!!"

5
04/03/2016

Great place. Location is right off of I-80 and US 83 with a big sign that is easy to see. Check in was a breeze and Tim was full of info. He told us places to eat and we chose Whiskey Creek about a half mile away. Great choice! The motel just had a ten million dollar renovation - everything is new and clean. Fantastic pool and fitness center and the nicest breakfast area with a great free breakfast! The beds were so comfortable and a nice size room with refrig/freezer and microwave. There was an extra counter with good lighting outside the bathroom. I loved the layout of the place, the wide staircase, the easy parking close to our room, big nice carts to load suitcases on that were easy to roll to the room, wide hallways, quiet AC/heater, quiet location, the great price, and the airy brightness of the place. One of the best places I have stayed.

Jeff B, Manager at BEST WESTERN PLUS North Platte Inn & Suites, responded to this review
Dear Twiny1949, Wow! Thank you for your wonderful review. We are so happy that you enjoyed your stay. We love our brand new hotel and hope our guests will love it too. We hope to see you again soon and please have safe travels.