Best Western Plus Hotel Holiday Sands Inn & Suites,  Norfolk

4.0/5  - based on 915 guest reviews.
1330 E Ocean View Avenue, 23503-2208, Norfolk, United States - See map
+1 757 583 2621 +1 757 587 7540

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1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Welcome to Best Western Plus Holiday Sands Inn & Suites! Colonial Williamsburg and fishing are two big reasons many guests stay at our Norfolk hotel, and there are endless possibilities to make the dream vacation a reality. Are you looking for the perfect oceanfront room? At our Norfolk hotel, a private beach is just steps away. Spend the day sunbathing, playing in the surf, or fishing in the waters. Suites with full kitchens make extended stays simple, and our friendly staff is dedicated to ensuring your stay is as pleasant as possible. The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway. This hotel in Norfolk, VA is also near the Naval Base, and our Norfolk hotel caters to many service men and women. Close proximity to military installations and bases make commutes easy so that guests can squeeze in plenty of leisure time, too. The Virginia Arts Festival International Tattoo event is a particular favorite. Our Norfolk hotel also offers close proximity to universities and colleges in the area. If you are a visiting student, professor or staff member, welcome to your home away from home. Festivals throughout the summer from May to October make those long summer months a little more enjoyable, and big college events like graduation and move-in weekend are simple to get to when staying with us. We are centrally located between all naval installations, including Naval Station Norfolk, Little Creek Expeditionary Base, and Norfolk Naval Air Station. Business travelers with Norfolk Portsmouth Shipyard, Norfolk Southern and Langley and Newport News Shipyard also depend on our Norfolk hotel to provide clean, comfortable accommodations. Our hotel offers many spacious rooms with kitchens, giving guests everything they need for a longer stay. Book a kitchen suite at Best Western Plus Holiday Sands Inn & Suites today and save! Enjoy your stay. We are FEMA approved and are able to accommodate those displaced who have been pre-approved by FEMA.

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Room 1

Guest reviews


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based on 920 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
353
Verygood
 
291
Medium
 
144
Poor
 
70
Horrible
 
62
Business Business 95
Couples Couples 205
Family Family 444
Friends getaway Friends getaway 68
Solo travel Solo travel 54
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Holiday Sands Inn & Suites,Norfolk
  • 5
    « Nice place to stay---beautiful view »

    We only stayed one night, however, we found the accommodations nice and the people friendly. We had a beautiful view of the water from our room, which was a plus. The breakfast that came with the room was great.

    3
    « March 14, 2018 »

    The Best Western Plus served the purposed needed of resting at night. The staff is wonderful, friendly and courteous. The rooms though need updating though functional. If you like us just used the room at night then no worries. While I took pictures, I did not stroll the beach area. Pool is open Memorial to Labor Day so we could not use it.

    5
    « Bed Western good as usual »

    We spent only 2 nights and one day. Place was clean (sanitized remote!!) and good sized (double) we asked for a ground floor b/c of all our luggage. Still had a bit of ocean view over the dunes. We from higher floors must be breathtaking! reception was clean, service fast and good. WIFI worked great, outlets on the little desk and bedstand useful. On check out, they provide a ?to go? bag wit water, apple, granola bar. Nice gesture!

    1
    « Great fun week end »

    It was a great weekend at the beach and we didn't have to drive to it. It was in our back yard. the staff and everyone there were so nice and accomadating. Breakfast was wonderful however the room is too small. And the to go bag on check out was wonderful. Good job.

    4
    « This room had a view »

    We used to live in Ocean View - so staying there while visiting was important. The Best Western Holiday Sands was terrific. We had an ocean front room with a balcony. The room had a large plate glass window that gave us a fantastic view of the beach and ocean. At night we could see the lights from the bridge tunnel. The room was spacious, and very clean. The housekeeping staff were very helpful and so kind. Breakfast was really great, and the room was very large. This is an old motel. But it has been updated and is very clean. Planning more trips to the area now that we know a good place to stay. Ask for an oceanfront room with a balcony - you will not be sorry. The wifi worked great. The bath products were superior - I love the lemony smell. Towels were very nice.

    4
    « Full view of Chesapeake Bay »

    The location sold this hotel choice to me. It is right on Chesapeake Bay. My room and balcony had a full, unobstructed view. The pool and patio below me had direct access to the beach. Only residential buildings (single family, apartments, condos) to the left and right. No commercial, including restaurants, in the immediate vicinity. A busy road, but I heard the waves, not the traffic. This is an older hotel, but I had a clean room with a very comfortable bed, microwave, refrigerator, dated but clean bathroom with plenty of hot water and good water pressure. The usual food in a breakfast room. A busy crew was here early in the season repairing damage from winter on a seafront and apparently about to repaint the whole building. General renovation and upgrading are also said to be underway. I did not want to be in a downtown hotel when I had the opportunity to be near the beach. This hotel was so well-located that I could get to downtown Norfolk and VA Beach very easily. I think this modest hotel in a very good beach location was a real find, and I will be back.

    4
    « Enjoyable Stay »

    My wife and I had previously booked this hotel for a 5-day stay back in December 2014. At that time we got a great rate by booking through a discount website, but the trade-off was a tiny room at a time of year when the weather tends to be nasty. This more recent 11-day stay in April 2018 was also booked through a discount website, and although the rate was twice as much, the room was much better -- in fact, a 2-room suite with king-size bed, 2 TVs, 2 heating/cooling units, a substantial desk, and a hide-a-bed. Evidently, the hotel is in process of renovating many of the rooms and converting them to similar suites. (We learned that our 2014 room has now been converted to storage space!) The personnel (front desk, cleaning crew, and breakfast area) are all very friendly and accommodating. The complimentary hot breakfast has variety and abundance. Although the dining space is a bit cramped, especially on weekends in warmer weather, the hotel apparently has plans to expand it. (It will be interesting to see how they can pull that off while continuing to make the space available to guests.) The hotel has a fitness center with appropriate equipment, but for people like us who prefer fresh air and sunshine, both the beach and sidewalks are good for long walks or jogs. (The Pinewell neighborhood next to the Ocean View Golf Course is a great place to walk/jog, especially in spring.) Our only real complaint is noise: noisy weekend guests and an unexpected amount of road noise. (Even though the road has a closely observed speed limit of 35mph, something about the shape of the hotel seems to amplify the noise of passing vehicles.) We dealt with the noise by keeping the fan on. Also, the exhaust fan in the bathroom was ineffective and left the mirrors too fogged for shaving even after short showers. On the whole, though, we had a very pleasant stay and will certainly stay there again if we can get comparable rates.

    5
    « Good location/pleasant stay »

    Our check-in went very smoothly and we checked-in early so We could get to the Virginia Arts Festival. The manager was Pleasantville And gave us some names of local restaurants. Our suite was clean and Laid out nicely for 2 couples to share. There were separate rooms with 1 bathroom and a kitchenette. There was a nice patio and just a few steps to the beach. Breakfast was included and there was a nice selection of food.

    5
    « Excellent Hotel and Service »

    The Best Western Hotel in Norfolk is a wonderful place to stay. The location is amazing and the service is excellent. I would highly recommend this hotel. This hotel has a private beach and a patio adjacent to the beach. We had a school trip to the beach and we all stayed in this hotel. Definitely will repeat.

    5
    « It's Always A Pleasure »

    My husband and I have always enjoyed staying at this location. A true gem of a location as well as staff we recognize time and time again, and who recognize us each time we come. This makes us feel like

  • 3
    « road trip motel »

    we stayed here on the road trip from Columbia to New York, the view from the room was gorgeous, the room was basic , the staff were pleasant, it was nothing special but you could clearly see they are starting renovations

    3
    « best western »

    good, but old hotel, breakfast was great! construction going on and rooms were not reduced in price, this is my main complaint, the price, people were great. I don't have any more to say to meet the 200 min letters.

    3
    « Not worth the cost. »

    Stayed here for 2 nights. Location is great but does not look like a typical BW. It looked like a motel that BW bought and slapped their sign on. Beds were like sleeping on bricks. Tub did not drain-water was over your ankles in minutes and this is with the drain plug completely removed. When someone closes the door to their room, everyone nearby hears it. Room had an odd smell to it. Toilet sounded like a jet engine when flushed. Location and desk staff were the best things about it.

    1
    « Do not stay there if traveling alone- creepy front desk worker »

    The guy working at the front desk implied that I was a prostitute simply because I was alone and had a local address. He even called my room a few minutes after I checked in. I left and asked for a refund but couldn't get one since I booked through Priceline. Shady business, I do not recommend!

    5
    « Great stay »

    Had a great stay here. Clean rooms, located well and the staff was exceptional. Beautiful view! Very accommodating with our preferences for view and an unexpected early departure. Highly recommend this motel for anyone looking for a nice place on the bay and close to all Norfolk and Hampton Roads offers.

    1
    « Broken furniture »

    The room had a defective bed with a pipe protruding that gave me a horrible gash which I now have to seek medical help for. The maid covered the defective piece with the dust ruffle so you could not see the piece but it was a long piece that clearly was sticking out an extra foot from the edge if the box spring.

    5
    « Best Christmas ever »

    I really enjoyed this hotel. (I booked through a 3rd party and my main concern was to be in the airport area during my stay) Upon my arrival I was a a little grumpy from a 6 hour drive. The Hotel receptionist that signed me in was extremely polite plus she signed me up for their rewards program. I was not expecting a full kitchen, an additional bedroom, sleep sofa nor an Ocean View!!!!! I was soo excited and relaxed at the same time...After Christmas with my family ..I stole the final night for myself to relax at the hotel and enjoy the Ocean view...Best vacation ever... Breakfast was great tooo..Bacon or sausage..eggs..home made waffles..fruit..cereal hot or cold..& soooo much more Thank you for your Hospitality!!!!!!

    5
    « Holiday Stay »

    The staff was very Polite and Professional. The check-in and and check-out was quick and easy. The Maid service was efficient and accommodating. The Ladies in the Breakfast Room kept the dining area clean, organized and well stocked with fresh breakfast items. Overall, a most pleasant 5 day stay.

    4
    « Loved the waves! »

    Private balcony on 5th floor, so I opened the door so I could hear the waves as I drifted off to sleep! I would have gone down to the beach, but it was pretty cold that night. Breakfast was good - waffles, eggs, cereal, bagels, juice...

    5
    « Our Place »

    We visit this Best Western at least once a year, some years twice. Very close to beaches, bases, and all types of food. Access to and from interstate highway is very easy. The breakfast here is also very tasty and filling. Highly Recommend this Best Western.

  • 3
    « Miss this place »

    I have been going hear for 30 years first visit was with my wife and kids when they were infants now there grown and have there own now me and my wife travel now with our dogs lots of memories hear for us but since we only travel with our 2 dogs now they say there pet friendly but they can only go out to the bath room and that's it they are not allowed anywhere else on the property I don't consider this place pet friendly at all so if your traveling with pets don't stay hear .

    4
    « Just missed the 5 star mark »

    Excellent facility over all with great customer service. The rooms are freshly done and VERY clean. That said please update the Kitchebettes and light the stairways. Fix elevator and please thank your housekeepers for a job well done!

    4
    « Thanksgiving »

    This is the second time we stayed here. It was clean and easy to get to. Breakfast was good and the staff was always pleasant. We will always use this hotel if we need it. It is very close to our son's home.

    5
    « Rooms with an awesome view! »

    Our first day, we enjoyed watching a pod of dolphins swim by. Loved waking up and looking out at the water. The entire hotel hotel staff was very friendly and make us feel very welcome. We have stayed at this location about 7 times - always over the Thanksgiving weekend. The buildings are in the process of being renovated and updated. By summer, theyshoud be awesome!

    5
    « Like Home »

    I've enjoyed three nights to date at this Best Western. Each time has been restful and comfortable. The staff has always been excellent. I particularly liked the view of Chesapeake Bay during one visit. I hope my employment continues to place me in this hotel.

    5
    « Honeymoon Retreat »

    I chose this hotel for my wedding night because of its location on the beach. Driving up on the street side was a little underwhelming for my new bride, but that all changed when we walked into the room. The king sized bed in the suite was very comfortable and the view from the balcony was amazing. We were able to watch the sunrise over the Chesapeake Bay with dolphins swimming by. Our choice of a romantic walk on the beach was a perfect way to wind down from the wedding. Thank you and your staff for making our first night as a married couple so very special.

    5
    « Great Price!!! »

    Had a wonderful stay. Great Price for the room, also a great location, right on the water. Easy access to the bay. Will stay again. Rooms were nice and quiet. Thanks Best Western for a wonderful time.

    1
    « Horror show »

    Checked in to an ocean view room for 2 nights. It may have faced the ocean, but there was no window. When we opened the door, the musty smell hit us in the face. Changed rooms. It did have a beautiful ocean view with a lovely beach but again smelled nasty and was very old and not well kept. We did not stay there.

    5
    « Home away from home. »

    My stay at the holiday sands has always been like home I woke to see the dolphins playing in the surf and a beautiful sunrise. The staff and the surroundings while staying current takes me to a more simpler time.

    4
    « Below average »

    Great and beautiful location. The beach behind the hotel is great. But the hotel is old and shabby. The room smelled like someone had been smoking in it. The lobby is nice but the rooms and exterior appear very old. The staff is not friendly.

  • 3
    « Disappointing »

    the heater/ac fan made a lot of noise when running and they did some 1st floor concrete finish work in the late afternoon which limited access to our room. They could have put us in the other building.

    5
    « My Home Away From Home »

    Great place the stay. Excellent service and caring, helpful staff. The rooms and facilities are very clean and comfortable. Lovely view of the bay in the tower building. Excellent amenities including full free breakfast. Always delicious.

    5
    « Great Stay »

    This hotel was right on the beach front. We were given a downstairs room with a balcony view. The beds were so comfortable and services was more than I expected. I would recommend this hotel to anyone. We had a pet with us and it was very convenient to be on the first floor as well as have an area special for the dogs.

    3
    « Good hotel »

    The hotel is in a great location. My family and I loved the beach access. We had a room facing the parking lot so obviously that's a bit lackluster. The room was pretty outdated but huge! Everything was clean in our room. The continental breakfast was great and had a lot of options. We would stay here again!

    5
    « Thank you! »

    Nice people, good service, awesome room views and awesome room! Good hot breakfast every morning and great mini gym! Private beach was beautiful!!! Very clean property and I loved the cleanliness of my room!!!

    4
    « Best Western Plus Holiday Sands, Norfolk »

    We have stayed at this location on multiple occasions and have enjoyed this hotel every time. The hotel being right off the water is a wonderful bonus. The staff are always extremely courteous and helpful. I would suggest this particular hotel to all my family and friends.

    5
    « Nice beachfront stay! »

    This is a clean, spacious motel right on the beach! The room was clean, beds were firm & atmosphere was quiet. Entire property was clean & pleasant. We didn't pay extra for a view, but nice clean beach was 5 minutes away! We would stay here again

    3
    « Needs a Renovation »

    The rooms are outdated when it comes to their carpet and furniture. The rooms were clean. I had the manager apartment room so it had two bedrooms, with a living room and kitchen. I liked the space but the room decor made it unpleasant. The front desk staff didn't really go out of their way to make our stay special. I requested a noon checkout but the front desk woman gave an attitude with a no and wouldn't give an explanation.

    2
    « Would not recommend »

    Location was very convienent. Room felt damp and had a pungent musty odor. Decor was old and threadbare. Lighting throughout was harsh. Air contidioner was extremely loud and woke me throughout the night. There were no incidents, but the layout of the buildings make for a desolate entry to your room at night... not sure what the surveillance is assure safety and security.

    4
    « Very nice hotel. »

    I would recommend this hotel to anyone. We always stay here if we are traveling to this area. The staff is accommodating, the breakfast is delicious and generous, everything in the room works efficiently. We particularly enjoy the balcony so that we can see the ocean. Even though the weather was not good this time, we still enjoyed viewing the outdoors.

  • 2
    « Not worth it for the price »

    The hotel is the same price as many more upscale hotels in the area but falls well short of the standard. We stayed there because they were pet friendly but we will be going elsewhere next time. The room did not feel clean, there was something slippery on the shower floor that had not been cleaned, I don't believe the bed runner and top linens had been washed. It felt musky and yuck in the room. Most staff were kind but a gentleman in management was not accomodating at all.

    3
    « Best Western Plus Holiday Sands Inn & Suites, Norfolk, VIRGINIA »

    Good room, room could have been cleaner with attention to detail on vacuuming. Parking lot needs to cleaner, Very nice and friendly people here. You have a bay and ocean view. You have breakfast and lots of channels on t.v. and wifi . Plus a pool. Friendly staff and manager is so nice. They make sure you have an awesome stay.

    3
    « Average »

    The room was clean and neat. We were there for 3 nights and they only came to make up the room once. The towels were replenished but the beds were left unmade. The room faced a parking lot and overlooked the garbage cans, which they picked up on Monday morning at 4:45 am with the beepers on and lights flashing. We stayed in a suite with a small kitchen and 2 bedrooms. There were no utensils/ pans or plates so the kitchen was useless except the refrigerator.

    4
    « Good stay »

    Very nice and friendly people here. You have a bay and ocean view. You have breakfast and lots of channels on t.v. and wifi . Plus a pool. Friendly staff and manager is so nice. They make sure you have an awesome stay.

    5
    « Great room »

    Friendly staff, great breakfast, wonderful bed. The view from any room was of the beach and all had direct access. Pool looked great. I really liked how friendly and courteous every one was. It was a wonderful weekend.

    4
    « Weekend getaway »

    Room was clean and had a small kitchen. Our room was facing the pool and the ocean. A private beach was great. Not crowded and was a few steps away.Good free breakfast. Would highly recommend it. The price was not extremely high. Short drive to Virginia Beach.

    4
    « Should Be Better Experience »

    The BW Holiday Sands Inn is at an excellent place(shore line) and wonderful check-in staff but the overall sense of the "Tower" and room looked warn out and in need a some new paint on walkways and walls. The room had an excellent overlook of the shore line but several small problems like a desk light acting like it had a short and the tub drain plug needing to be held open by a waded up wash rag. A little paint and updating of rooms could mean an excellent rating.

    1
    « Beware »

    when you call for reservation they tell you one price and when you check out its another but that time your gone and see it on your credit card. Call speak to manager and his answer is it changes every day. BEWARE ASK DAILY WHAT THERE PRECIES are next day will be $50.00 higher and this was Wednesday and Thursday not even the weekend. Beach was nice, breckfast was good. Old needs lots of repairs, Dirty.

    5
    « Pet Friendly Was The Reason We Stayed Here »

    The girl at check in was amazing, the bed and pillows were super comfortable and clean, the room and pool were spotless. The neighborhood was a little scary but they seem to be doing a lot of new construction. Hopefully this will bring in more beach rentals and less "undesirables"

    3
    « right on the beach »

    Pluses: this place is right on the beach, although many miles north of the active "Virginia Beach" area. Minuses is that it is on a busy road with nothing nearby. It's a worn hotel but a good place if you intend to spend your entire vacation on the beach BUT make sure that you get a room facing the beach. Other rooms are depressing.

  • 3
    « norfolk on the beach »

    great view of the beach, room comfortatble and clean got the room for the beach which was excellent on the day of our visit we were on the 5th floor and unfortunately the elevator wasn't working at checkout. I reported the problem to the staff and hopefully they fixed it before other guests checked out.

    3
    « family trip »

    good for the price. rooms are small. beds are small. staff is pleasant and friendly. couple yards to the beach. pool was clean. chairs are available at desk for renting. complimentary coffee and juice i thought was nice. complimentary breakfast is always a nice touch.

    1
    « Best Western Plus Holiday Sands Inn & Suits, Norfolk Virgina »

    I would be very wary of staying at this hotel, they do not change the sheets for every new guest, We traveled with our family and i noticed sand in my bed and asked for it to be changed, they said that they don't have any available sheets and gave me one flat sheet, I didn't notice that the kids bed was dirty, but it apparently was too, our two kids go some sort of boils, the next day, I am very upset and grossed out, will NEVER stay at a Best Western again.

    2
    « Over priced for location & room availability. »

    Over priced for location & room availability. Off season prices for many other hotels were much more comparable. But choose to stay due to family location. Was very unhappy with room prices, even for AAA memebers.

    1
    « Never coming again »

    !st 2 day elevator was unavailable cause they where painting,had to cary child with stroller in stairs,,no warnings,,no ac in second room,,Never cleaned rooms evan when asked directly,only left towels on bed,,hair everywhere in bathroom.Lock ripped out of door..Awful place to stay,got best suit they had hoping 4 better,,less then 1 star..

    5
    « Mom/Daughter Getaway »

    Our stay here was absolutely pleasurable. The staff was friendly and our room was awesome. We had an Ocean View/Balcony room and it was divine to open the balcony door in the morning and hear the rushing waves of the ocean. The water pressure in the shower was AMAZING!! The breakfast area was a bit small for the size of the hotel, but overall we loved our stay. I would definitely stay here again.

    3
    « GREAT LOCATION »

    The staff was great, the hotel is dog friendly, the grass needs to be cut in the dog area. the rooms itself needs up-dating. The breakfast area was good with a good selection of items. The beach access was good. Overall not a bad place to stay

    3
    « quieter option to VA beach »

    Decently priced bayfront hotel. Clean. Great water pressure. comfy beds. nice location on the bay.I had a King suite. Nice little area. Nice beach on the bay. Pool area clean. Nice housekeeping staff. I would stay again. I was in town for a concert at Hampton center

    5
    « Very nice hotel with great location and service »

    We stay here for a few days in Aug 2017 (2 adults, 2 kids). We had two queen beds suite - it's a huge nice room with ocean view, very recomended. As per my understanding other rooms are different. I was very impressed from the manger of the hotel - she is great person. Children were exited to recieve small presents upon check out. Location is the best - huge beatiful and clean beach - only few meters from the room. Pool is not heated - this is the only one minus I can notice, but in the sunny day it's not a problem.

    5
    « Great little hotel on the beach »

    Staff goes out of their way to please everyone. Hotel walks out to a very quite part of the beach. We could see dolphins in the water most of the day. Breakfast was very good more than we expected. Would tell others to go here

  • 5
    « Great place to for a family »

    Our second visit to this property. Right on the bay so you can walk from the pool to the beach, extremely per friendly and as a bonus it has a dog run which is great for early AM and late PM walks. Breakfast provided daily. Very close to some great dining options and near all the major military bases and a 10 minute drive to VA Beach. Would visit again.

    4
    « Favorite bay beach getaway »

    When we need a little beach getaway with the kids and dogs, this is our favorite spot! Their outdoor swimming pool and waterfront location is great. We wake up and take our dogs for a walk on the beach to watch a gorgeous sunrise. There are not a lot of waves, so the kids and dogs can enjoy a relaxing dip in the bay. The staff is fantastic and always go out of their way to make us feel at home!

    3
    « Not quite what I had hoped »

    First, let me say the staff, at every interaction were exceptional! Unfortunately, that is where outstanding stopped. We were in the newer hi-rise section. As such, we were expecting refurbished "newer" decor, it was not. The beds were comfortable and the balconies a nice asset to the room. However, it rained on the second night of our stay. In the morning the floor was soaked; literally when you stepped on the floor, water puddled over our feet. After the shock of wet, cold feet, we looked for the cause, as both the door and windows were closed. Water came in arou d the seals of both the window and door. Upon telling the front desk, their response was "that happens when it rains".. No, just No! The beach was nice, but nothing is close to eat at. All in all, I would not stay again.

    3
    « Mixed Feelings. »

    I had a great time at this hotel however, there were a couple issues that didn't sit well with me. First of all, check in time is supposed to be at 4 but I waited until 4:30. The staff didn't seem to be alarmed by the fact that our room wasn't ready on time which is a red flag to me. Upon entering our room, we discovered that the entire floor in front of our bathroom was soaking wet. I knew it was from the air conditioner above so I adjusted the temperature and didn't worry too much about it at the time hoping it would stop. When we woke up the next morning, it had not stopped. We also discovered the TV wasn't working. I contacted the front desk who said they would send someone but never did. We waited a couple hours with no luck. By this time it was after 3pm & our room still had not been serviced. We called the front desk again to remind them about the leak, the TV and to request towels and they acted as if we were asking them for a huge favor. They actually acted bothered by my request. I will say after the second call, a nice maintenence guy named Youree came almost immediately to take a look at the leak and the TV. Unfortunately the leak wasn't something that could be fixed right away but Youree put down towels and brought a fan in an attempt to dry the carpet. He was able to fix the TV however. We expressed how housekeeping still had not serviced our room so he took it upon himself to fufill our request for more towels. He came back several times during our stay to check on the leak & carpet. Although the leak was never fixed during our stay, I was very satisfied with Youree's concern. I could never say he didn't try to fix the issue because he did try to the best of his ability. I'm pretty sure he said something to housekeeping about not servicing our room that first day as well because they came every day after we brought it to his attention. Aside from our issues, I loved our room. We had a 2 queen bed suite. It was exactly what we needed and surprisingly, very spacious. The pool is nice and the outside deck in the back is great. My friends and I sat out there several times during our stay. I enjoyed the free breakfast as well however, they don't have enough seating in the breakfast area which was annoying. 2/3 days we were there, we had no where to sit. Overall, this is a nice hotel. It would've been nicer if we didn't have so many problems during our stay. If it weren't for Youree and his help, our stay would've been ruined. This guy is great & honestly deserves a raise for all the hard work he puts in at this property.

    3
    « not worth the hassle or the taxes poor location. »

    too high a price for a parking lot view. other than that the room was average nice room/suite. ice machine in completely different building. No security. My wife was approached by a weirdo as she went to the pool. Anybody can approach unaccompanied women. It is not in a safe looking area. They give you a pass for your car, but anyone can walk in. Not a place I felt safe in.

    4
    « Great location »

    We recently returned from a 3 -night stay at this Best Western. I was very happy with the location and staff. Ebonie (I am sorry, I know I have spelled her name incorrectly) was very efficient at our check-in and we experienced no problems during our stay. We were fortunate enough to have a balcony room in the, what appears to be, newer building. I was apprehensive at first when making a reservation because I had called the hotel directly for some information on the web page saying the first night is due at the time the reservation is made and also the cancellation policy. The female I spoke with had absolutely no clue what I was talking about and did give us the wrong information. We were not charged the first night even though when making the reservation, it said we would be and also, you can cancel prior to the cancellation date and get a refund if, in fact you are charged. I called the 800 number and they were able to help me and give me the correct information. Breakfast was very nice in the am, there was a couple hot items along with the waffle maker. All staff were more than helpful. Rooms were very clean and housekeeping took care of all our needs. We will absolutely stay here again and recommend it to anyone coming to the area.

    4
    « Beachy Stay »

    Very good hotel, location is good, staff is friendly and professional breakfast is always good and clean. Hotel is accessible to the beach and the pool is clean. Great patio area offers place for grilling

    4
    « Best Western Plus Holiday Sands - GREAT! »

    What FANTASTIC STAFF!!! Warm, welcoming, helpful.... and I don't just mean at front desk - absolutely EVERY staff member we encountered THROUGHOUT the hotel had a friendly greeting or helpful suggestion for us and it made our stay GREAT!!

    5
    « Wonderful experience »

    My girlfriend and I came for a quiet beach getaway and we had a great time. The pool and private beach were perfect for us because we don't like the craziness of Virginia Beach. The room was nice and clean and the staff was friendly and helpful. Great breakfast every morning. We will definitely be back!

    5
    « Weekend Getaway »

    I thoroughly enjoyed the weekend. It was great to be steps away from the beach without the overcrowding. Great for families. The room was not flashy but I think it was a great price for what I got. Check in staff was awesome. I will definitely come back.

  • 4
    « Very pleasant stay »

    Front desk staff was very nice along with the breakfast attendant. Hotel grounds were well maintained, some construction was going on but not intrusive. The hotel had beach chairs available upon request which was very convenient.

    1
    « The management is horrible »

    The management miss Karen was horrible disrespectful appearance was terrible her language and tone with customers is horrible the other staff Miss ebony at checkout trying to help the manager lied about rooms that were there that she tried to block customers from using just horrible second experience never again

    5
    « Great Stay »

    Our stay was great! The check in was quick, the staff was friendly, and the room was clean. The hotel is off the beaten path, which was nice and quiet for a change. The pool was clean and my husband and daughter had a blast.

    4
    « Better than expected »

    My friend and I were visiting a niece and we needed a place that was pet friendly and close to her. The motel fit the bill. We had a room with a real kitchen, right on the beach. Our stay included good, free WIFI, a great breakfast with just about anything you might want and a good night sleep. We didn't use the pool but it was clean and lots of places to hang out and enjoy the water. Our room was clean and the kitchen well equipped. All that said, the place could use a bit of sprucing up. The best part was the staff. Everyone was friendly, very helpful and considerate. Karen at the front desk was accommodating and interested in ensuring we had everything we needed. We were five minutes from my niece's so it was an ideal location.

    3
    « Stay for the view »

    Our hotel room was mediocre at best: it smelled musty, the baseboard was broken and it was very no-frills, but at least it was clean. Breakfast area was extremely crowded. What we enjoyed was the view of the bay, the beach access and the pool overlooking the bay. It's motel-style and a blue-collar kind of place, but it suited our needs.

    3
    « Family vacation »

    The hotel had great beach access and not overly saturated so we were able to really enjoy the beach. The staff were very friendly and had good customer service. We stayed in the 2 bd rm suite, however, only the front room had air, the 2nd bd rm had a ceiling fan but it was still pretty hot in that room. The breakfast was just mediocre but they did offered a variety of typical hotel food. The room had a full kitchen which I initially thought was a plus until I started seeing roaches which ultimately made me have no desire to utilize the kitchen, eat or even stay in this room. I travel a lot and have no problem paying for what I want as I like to be comfortable. I expected to pay more for the room because of it's location to the beach. I do however have a problem with not being able to relax and having the thought of taking roaches home that I did not bring with me. I ultimately checked out and reported the roach situation to the front desk clerk who was very apologetic and advised she would take care of it right away. She also offered a discount on the room. Although the location to the beach was great, the roaches were a deal breaker for me.

    5
    « Would recommend »

    Very nice and clean hotel. Loved the private beach and nice pool. Would recommend. Good breakfast. Close to Virginia Beach boardwalk also not far from the navel base. Close to the adventure park and aquarium.

    5
    « Great staff for a long stay »

    I stayed here at for the entire month of July while on military orders, and I'm glad I chose this hotel. From my experience, the staff was friendly. I had one pay issue on my fault and they were able to work with me on that. The room was always clean, and the room had a great view of the ocean. You can literally walk right up to the ocean from the hotel, which is nice too. I would gladly stay there again when visiting Norfolk. I know some prior complaints were about outdated rooms, however I saw them renovating rooms during the entire month of July, so not sure if that would still be an issue.

    5
    « Excellent stay »

    This was our first time here but will definately not be our last....absolutely loved it!!!!! We had our own private beach....everyone was so friendly & helpful. When we needed something they were there within seconds...I highly recommend this hotel & location.

    5
    « Great Experience »

    This is an excellent location with beach access and a pool. The excellent staff is friendly and very helpful. Each room has a fridge and microwave and coffee maker. Hot breakfast included in the price of the stay. I enjoyed my stay there very much.

  • 2
    « Bad Checkout experience and Pool policy »

    Check out was very cold and rude from the employee in charge (Mike). He is kind of want to check out ppl without even asking about their experience. When we asked for check out @ 12 he arrogantly rejected and when i asked for details invoice he said i should get it from wherever we booked from. Pool, it has no policy specially when it comes to ppl going in the pool with full cloth on and underwear. when i complained, i was told "what do you want me to do" so i asked them you should escalate to the hotel in charge and go talk to the family and tell them this is not appropriate. However nothing happened.

    5
    « rainy day weekend »

    We were able to check in early It was raining when we checked in.. our vacation plans were a wash out. We went shopping and went out to eat and did get to play on the beach for a short time.It rained for 2 days we enjoyed our stay at Best Western. The Breakfast Buffet was delicious and had a good variety of Breakfast food. Ocean View has a lot to offer on a rainy day. The nearby library has the Ocean View Museum We enjoyed that. We also went to the mall. It was a still a great vacation ...with all my children anyway.....

    3
    « On the beach, but understaffed »

    Pros: *On the Beach. Beach is away from most tourist, so it was not over crowed and the waves were calm. *Nice size rooms with perfect lay out for families *Very friendly staff Cons: *Understaffed Housekeeping. Housekeeping didn't come to our room until we asked for the manager half way through our stay. (Manager never called us back) *Although the rooms come with a full kitchen, they are not supplied due to recent DOH regulations. The pots and pans need to be checked out at the front desk, but the pots were non stick and rusted and therefore unusable. Hotel is good for a short visit but too outdated and understaffed for us to rebook for another week long vacation.

    4
    « Sands Inn »

    The staff in the office as well as the cleaning and kitchen staff were all very friendly and courteous. The pool was a little warm but then it was upwards of high 90's when we were there. The room was clean. There was a second bedroom but could not get the AC to work during our stay until the morning of check out found a control that controlled the AC separate from the main area. Left them a note stating this should be mentioned someplace in the room.

    4
    « Nice place to get away, quiet. Not touristy, loved it! »

    Stay here you will be very happy. Great staff. Nice beach area. It's nice to have good breakfast selections. The area is nice since it's not tourist filled. Plenty of room on the beach and the pool area. Love the fact my dog could be with me, pet friendly. I would stay here again no hesitation.

    5
    « Nice hotel and great price »

    Book with Priceline for July 23-July 25. Priceline screwed up the reservation. Karen and Tashina were extremely professional and kind when trying to get us checked in. They are truly amazing. Chelsea also helped with an issue unrelated to the hotel. All of the staff are so professional and extremely kind and caring. The hotel is older but the room was clean and didn't have that funky smell some hotels have. They are doing updates to the rooms. My dogs enjoyed the night walks on the beach. My nephew loved the pool. The breakfasts are amazing. Waffles, eggs prepared differently each morning. They change what meats each morning. So one morning might be sausage and the next might be bacon. They have cereal, oatmeal, muffins, bagels, juice, hot chocolate and coffee.

    5
    « nice trip »

    this is our second stay here, while the place was being updated during our stay, the beach was lovely!! the staff were kind but very busy. was close to all the places we wanted to go. we will defiantly be back again!

    5
    « Best Customer experience EVER »

    Every single staff member was delightful, helpful, and smiled. Not once did I feel negativity in any way. They anticipated my needs and always asked if anything else was needed. The view of the bay is beautiful. Good breakfast especially those Belgium waffles. Great job!

    4
    « Great option on a quiet, beautiful beach »

    This beach is more secluded from the "main drag" and the waves are gentle- great option if you want to get away from the crowds and hustle of Virginia Beach oceanfront. We loved that it was so clean and beautiful at the beach without the massive crowds. Clean, nicely maintained pool with a beautiful deck area that opens right out to the beach. They do have oceanview rooms available. Be aware that the balconies to these rooms do have the A/C unit for the room in the same space so there is going to be hot air from the A/C unit blowing right onto the chairs on the balcony. Staff were friendly and helpful, room was clean and comfortable.

    1
    « Terrible at Best! »

    This hotel should be closed for renovation. At least the section I was in. The room was musty. The carpet was raggedy. The smell could not be eliminated. You should not have to pay to stay in a hotel that has construction waking you up first thing in the AM.

  • 4
    « Great beach »

    We had a very nice time here. The beach that is just moments away is very beautiful. My children loved it. We swam with the dolphins. The shower had plenty of hot water for 6 people. The rooms were clean and they gave plenty of extras without any hassles.

    4
    « Wedding and Beach Stay »

    We came to Norfolk for a wedding and then spend some days at the beach, Williamsburg, and the Delmarva Peninsula. Though the motel is older the units were good condition and the staff very friendly and helpful. I would strongly recommend the Best Western Plus Holiday Sands Inn. It is a good value compared to any other property in the vicinity.

    4
    « Great Location »

    The location was great and would advise you take your own bike so you can get everywhere you would want to go. The breakfast area needs to be ventilated much better, our clothes smelled horrible everytime we left breakfast. We got two double beds because that was all that was left and the beds were sunk in in the middle so we couldn't sleep in bed together or we would sink in the middle. Hotel is very clean and updated nicely. The soap and shampoo dispensers in shower area were great. The pool area needs updated and green stuff under rim of pool needs cleaned off, was otherwise refreshing the one time we got in the pool.

    5
    « Surprisingly wonderful! »

    I just returned from a short beach vacation with my friend. This hotel was perfect for us! The beach was right behind it with 24 hour beach access! The staff were all wonderful, very friendly and helpful. The free breakfast was absolutely delicious! The women in the breakfast dining area were so kind and welcoming and were working hard to keep it as clean as possible. Our only issues were not with the hotel itself but with the other guests who seemed to come and go very loudly at all times of the day and night. Nothing we felt needed to be complained about though. Also, this isn't really a tourist town so if you're looking for that feel, this area isn't for you. If you're looking for a nice, clean, cheap place close to the beach, this is a great choice! We would definitely stay here again!

    5
    « Alternative to expensive beach hotels »

    This hotel is right by the Chesapeake Bay. You just walk through the dune and there is a clean, quiet beach. It is a cheaper and more secluded option than the busy beachfront resort area. Only 30 minute drive to va beach. The hotel was clean and the staff was helpful and pleasent. We will be staying here again. They also have a good discount for military/government employees.

    5
    « Wonderful »

    We really enjoyed staying at this hotel. The staff was wonderful and they had recently remodeled. The management staff even had a cookout for the guests. We loved it and if we ever go back to Norfolk, we will stay here

    3
    « Family trip »

    They need more than 1 elevator. Rebuild and make rooms bigger for the price you pay. Bathroom set up was ridiculous. Breakfast area was tight--especially the waffle maker & the syrup setup as I burned my elbow

    5
    « Pleasant experience »

    A male worker who helped massage a guys leg while experiencing leg cramping- he was impressive how quickly he jumped in the pool to help a man in need. I was just a bystandard who watched his compassion for his guest - quickly reacted to help.

    3
    « Great location, not great housekeeping »

    This is a great location for families. It's right on the beach and the water is shallow and does not have any waves so it's perfect for younger children. There's no boardwalk or crowds. We love coming here but our main issue every time we come is the housekeeping. This time the rooms were clean except the floors seem to never be vacuumed. The first room we were given had black dirt or charcoal all over the carpet and the bottom of our feet and socks were completely black. The next room we got didn't have visible dirt on the carpet but our feet and socks got almost as dirty. Whenever we passed the housekeeping staff there was never any evidence of vacuum cleaners being used, just brooms and mops. So I would not recommend this hotel for a family with toddlers that are going to be crawling around the floor.

    5
    « Wonderful staff, great room and awesome rate! »

    It was very nice to see so many happy, friendly staff members and to see that the hotel was in great shape and taken care of. It was in a good location for all of the places we needed to be close to and visit. We will return in the fall and stay here for sure!

  • 5
    « I LOVE this hotel »

    My group went to this hotel for a sad occasion (memorial service for a dear friend's son). The Best Western Holiday Sands staff is the best! They took great care of us, and our experience was way beyond what we could have expected. While the staff is the best part, the location, on the beach in Norfolk, is also excellent, and the accommodations (lodging and food) are also great, Even our housekeeper, Cassandra, got involved in helping us get through our sad experience. I'd love to go back here for a vacation. Recommend most highly!

    5
    « What a great stay! »

    Very professional and friendly staff! From check in to breakfast to a clean room and an great business center! Thank you so much Karina and Tamika for making my stay such an awesome experience! I will come back again!

    4
    « Recommend this BW »

    The staff at this Best Western are the best. The hotel is well situated on the beautiful Chesapeake Bay with wonderful sand beaches. The rooms provide everything needed for a nice stay. Stove, microwave, frig, and the office will provide pans, etc. Breakfast is really spot on.

    4
    « ? »

    This hotel was very nice for our group looking to have fun at the beach while on a budget. The room was quite comfortable and having the kitchenette saved us tons of money on food. A hot breakfast was served every morning and the food was actually quite good. There was a selection that could please just about any person. Checking in and out was quick and easy with knowledgeable staff willing to do what they could to make our stay enjoyable. We also loved having the guest laundry where we could wash our clothes. It was inexpensive as well. I love this place and look forward to returning in the future.

    3
    « Nice receptionists! »

    We arrived 4 hours before check in time. Receptionist called housekeeping and our room was done so they checked us in early. Room had plenty of room for 2 adults and 3 children. The kitchen was not equipped anything to eat with or on!! The shower also did not drain properly! Other than these few things it is located right on the beach and breakfast was good! Staff is very friendly! Would stay again!

    4
    « Service »

    Wonderful and friendly staff who are always happy to say Hello! Front desk support will help in anyway they can. Plan to go somewhere else for breakfast. The food is mediocre at best. Regarding ammenities, the pool is great and it is fantastic having a clean dog park where he pooch can be walked and do his duty.

    5
    « Great STAY!!!!!! »

    Great stay all around!!!! Ask for Karen at the Front desk. Very knowledgeable and a great personality! This is one of the very few Best Westerns our company uses and I can assure...you will not go wrong!

    2
    « Disappointed »

    Beautiful views from pool and beach access is great. Our room was filthy, the carpet was gross. I felt dirty after staying there. The only thing that made it worth it was our view, the pool, and beach. Breakfast was nice as well.

    4
    « great place to stay »

    We love this "Best Western", stay there quite often when we're heading south & north . This time we had more time so stayed there 2 nights going south and 3 nights going north. There are many interesting things to do in the area including aquarium,science center,museums & naval related tours.

    5
    « Toes in the Sand »

    The location could not have been better and the staff was very friendly and helpful. You step off the patio and onto a very quiet beach. Perfect spot for a couples or family escape. Watch the sunrise and sunset from the patio, beach or your own private balcony. We will be back!

  • 2
    « Old smelly couch that had holes and cuts in it. »

    Hotel was dirty. The room had cuts and holes in the couch. The room smelled stale. Went to get extra towels and they didn't have enough. Creepy neighbor would just sand outside our door and stare at us each time we left the building.

    5
    « super staff »

    We were made to feel welcome from the moment we walked into the lobby. Staff went out or there way to make us happy. The view and the room were the bomb! Although it was windy and cold we were able to enjoy the balcony and the view from out bed. Well worth the money!

    5
    « Very Hospitable »

    The room was comfortable, spacious and clean. Karina and Ebonie took great care of my family on our weekend getaway. Their warm smiles and outgoing personalities were right on time. I was looking for things to do in the area, Ebonie directed us there and the kids had a blast. Thanks again Ladies!

    4
    « Great view, quite. »

    The beach was quite and had very small waves. It was a great stay for our family with a nice view. The room was not very aestheticly pleasing, the carpet was mismatched. Overall, a wonder friendly staff and a nice quite location. We will stay again.

    1
    « poor quality »

    Horrible experience. The room smelled, the front door to the room was broken, shower drain was broken. For the price of the room, I was highly disappointed! I travel frequently and this was an embarrassment. Could not wait to leave.

    3
    « Noisy and a bit old »

    HVAC unit was very loud, sounded like a small Diesel engine. Hotel is fairly old and could use a renovation. Location is very nice, as it it right on the beach, and compared to other hotel in VA beach, this was much less expensive.

    2
    « Best Western Ocean View »

    Hotel was old and rundown, noise was a problem throughout the night. Breakfast was marginal. Beach access convenient. Rooms were old but functional, could use a refresh. No restaurants close by. Convenience stores within walking distance.

    4
    « 1 night »

    nice location,clean room ,very good staff nice ocean view room. Was only there for one night but would have stayed longer if time permitted. The only issue I had was the ice maker was broken,there was another available. Would recommend

    2
    « Not what I thought »

    We checked in and had issues with that. Front staff not friendly, except Carissa or Clarissa. Got to our room, had a bad smell in the room. Air did not work in the second bedroom in the queen suite room. Maintenance guy was high when he came to fix it that night and never did fix it, said he would be back and never came back. The day maintenance gentleman/manager was a gem and figured it out within 10 minutes. I had the wrong remote and it still did not cool down the room like it should have. We had a large group....I would say about 50-75 people and everyone of them had issues with their rooms with something not working. One of them found a roach in her kitchenette! Major maintenance things, like stripping the paint off the concrete should have been done in the off season. Pros: Good location, quiet, breakfast workers were pleasant, breakfast was good and had a variety. They supplied beach towels and supposedly beach chairs, did not see any.

    5
    « Fantastic stay right on the beach »

    We absolutely loved the location of the hotel which was right on the beach and was fantastic. We were made very welcome on arrival and our room was spacious, clean and comfortable. Breakfast offered a good choice with hot and cold buffet available - great start to the day. Staff were very friendly and helpful, Free wifi in the room was great. Large car parking facilities available next to the hotel and voucher required to be placed in the car at all times. Would definitely stay at this hotel again and would recommend it.

  • 5
    « GREAT VALUE! »

    I was staying at the Best Western in Norfolk, VA. I had an amazing experience. When we arrived everyone was very friendly and helpful. Check in took less than 3 minutes! Compared to waits at other hotels. Once we got to our room and unpacked we took a look around and the decor was very updated! The room itself was spotless clean. We had forgot some of our toiletry items and the hotel actually provided us with them complimentary which was surprising! The pool was very clean and just made the trip even more amazing. Waking up the next morning was super easy considering we had breakfast waiting for us down stairs. They had a wide selection of items to eat and drink. Get a balcony room it is so worth it! The only thing that I wish they had was a hot tub! Overall amazing!

    2
    « Reservations are worthless...web site deficient »

    I booked a room for my wife and two dogs for a visit with my daughter. I read the pet policy and we were fully compliant. When we arrived at 7:30ish pm, they stated that our reservation didn't mention pets, so they didn't have a pet friendly room for us. They had rooms but basically told us, that we were totally out of luck and have a nice night (elsewhere). I argued that I selected a pet friendly hotel on the BW website and they popped up, that in itself should have flagged my reservation. They were clueless and also couldn't tell me how I should have represented that I was traveling with dogs . After 20 minutes of back and forth and mindless responses, another guest came in and heard the dialogue. She "solved my problem" because she was "so out of there"... For reasons separate from the hotel, she was leaving the hotel. However, regardless that we were taking her room, they charged her for the night plus myself. Really!!!!!! After all this was sorted out, (being paid twice for the room), they agreed to us taking the room. They wanted 5 minutes to tidy up, but took 1 1/2 hours. We finally got the room around 10 pm. Room wasn't bad, however, not the king I reserved. Clean and well kept. Great shower. Has a dog walk area, easy access to the beach, too cold for the pool. Free Breakfast was decent... Things missing, a functional website, a staff that is empowered to make their own decisions and use common sense. The simplest of issues and the rating of this review could have been better, with a few dollars for web site improvements and/or empowering their staff. Suggest that "if" you are staying with a dog, call them to ensure they acknowledge you have a dog.

    3
    « Good beach access »

    This hotel is right on the beach. We enjoyed a beach walk in the rain shortly after we arrived. It's also convenient to the airport. The breakfast was OK. The internet connection was fast and reliable. I booked a Friday night stay, and the rate was nearly triple the Thursday night rate. So I found it relatively expensive given how dark and dingy my room was.

    2
    « By the beach »

    Location is really nice and although next to a major road, relatively quiet. We stayed here last year so thought it would be nice to visit again. First the good: the staff are extremely helpful, King, and prompt in their response to concerns. The two ladies running the morning brunch are always cheerful with a greeting for everyone walking in the door. Now, I must be honest. We are in a "suite" with two double queen beds and a small kitchen. Although we are not cooking any meals, we're wondering how anyone could since there are absolutely no dishes, silverware, pots, pans, anything! The cupboards are bare. There's an a/c in both rooms, but the one in the bedroom does not work. I took a look at the filters and I truly don't think they had every been cleaned. There was at least 2 cm of dust on them. The maintenance man was very quick to clean them when I reported this, but the a/c still did not work. We were told they'd have a specialist come in, but if they have, it still hasn't fixed the problem. The sofa also does not look as if it has ever been cleaned, nor the carpet. I'm sure it's been vacuumed, but not deep cleaned. Beds are relatively comfortable. We didn't have a do not disturb sign for the door. All in all, we will most likely NOT return here next year when we come to visit family.

    2
    « Nice view »

    Location was great beds were good check in staff was great bathroom smells like pee ants in my room bad eating wear wore out manger never came to see about us we were told that we could move we on a week stay we small refrigerator in room

    3
    « Not up to the standard we expected »

    We have stayed at Best Western Plus hotels before and they have been excellent. This place is like a run down motel. Needs to be totally updated. It was clean and the desk staff were pleasant and helpful and it is right on the beach. The breakfast was also disappointing.

    4
    « Nice hotel with a view of Chesapeake Bay »

    The Best Western Holiday Sands Inn & Suites is a well-appointed hotel on the shore of Chesapeake Bay. Most rooms have a water view, and have all the usual amenities. My room had a small balcony with a view of the bay. It featured a coffee make, small fridge, and microwave. In the morning they have a fairly good breakfast buffet, although the seating area is somewhat limited. My only complaint was that there was no place to eat within walking distance.

    3
    « Not the quality we expected. »

    After seeing other reviews, I chose this bw because of the location on the beach and it was the closest bw to an event I attended at the Scope (25 min.). I am a Rewards member and have stayed at numerous other bws. The staff was friendly and professional but it was obvious that the hotel was old and was recently acquired by bw. Some of the grounds had been updated and painted but other areas were dirty, rusty (salt air) and dated. We stayed in the five story tower. The room had a kitchenette and was adequate. The carpet, furniture and bed appeared newer but the walls were dirty and the fit and finish of the tile and bathroom area was below bw standards. We found several small insects in the window curtain when we moved it. The breakfast had the good quality and variety and the staff was very helpful and friendly. With the price being around $130 it is not bad if you want to be on the beach but I hope bw gets to work on renovations.

    4
    « Wedding weekend. »

    Great stay. Staff was very helpful. Good location. Enjoyed the breakfast. Good value for the money. That Salk I want to say. Thank you very much for everything we had a really great time and don't have s dog but wish we did

    4
    « Fit the Bill »

    We stayed one night for a family event nearby. I chose a 5th floor room to enjoy the view despite only being in the room overnight. The view is nice and the bay breeze was worth the extra few dollars. The hotel is older and the rooms are dated but I saw no cleanliness issues other reviewers have cited. The bathroom is teeny. It's too bad the doors to the balcony don't stay open because it would have been great to sleep to the fresh air and breeze. Despite that, I had the best night sleep on a very comfortable bed. The staff at the front desk were exceptional. The men employees watched me struggle with the door trying to return the cart. Plus the cart had a bum tire.

  • 3
    « Best Western Plus Holiday Sands Inn & Suites, Norfolk, VIRGINIA »

    Would not recommend! The location is great, but our room were very dirty. A couch, that I wouldn't let my dog on ..Gross! The ceiling fans were covered in who knows what. The windows aren't windows... Not to mention they needed to be cleaned.

    2
    « Run down room »

    Missing smoke defector, mold in shower and bedroom, nasty couch with metal sticking out the side, gutter hanging off room in front of our window, extremely uncomfortable beds, ceiling coming apart. Hotel staff was nice, breakfast was great and beach access and view was awesome.

    4
    « Beach view »

    Very nice beachfront rooms with balcony! Our room was on the 5th floor and our view of the beach was beautiful. The lady who does the breakfast was fantastic. Hery friendly and helpful. She had a very friendly and inviting attitude.

    5
    « overnight stay in Norfolk Va »

    Stay was great and the staff was wonderful. I would recommend this hotel to anyone I know that are going to the Virginia Beach or Norfolk area. The hotel is conviently located and easily accessible from the interstate and also to the Naval Base. There wasn't traffic congestion coming or going to the hotel.

    5
    « Clean and nice »

    We stayed for 2 night, staff very nice, room clean, perfect view to the beach. Breakfast served hot and a variety of choices, We went to relax and that's what we got, away from traffic. We are going back to same hotel any time soon! Thank you so much!

    5
    « Unexpected stay »

    What started out to be a one-night stay turned into a week. Karen and her staff are great people to work with. The girls in the breakfast room and the breakfast which changes each day are very good, the breakfast room is always neat and tidy. The hotel staff make sure your room is clean your needs are met and they work well together. Plenty of hot water the water pressure is great beds and pillows are extremely comfortable. Will definitely stay again when in the area.

    5
    « Great team effort »

    Thisvis one of my favorite places to stay for work. I can hear the ocean at night, have a great room with all amenities . Staf acts lije a real service team one would find in a five star hotel. The location is close to all services and easy to reach from the airport. Quiet abd clean!

    4
    « Great value for everything you get. »

    Stayed here just for the night while traveling to the Outer Banks. Staff was friendly, professional, and informative. I knew when I booked in advance my room came with a fridge & microwave, but I thought it would be a mini fridge & microwave. My room came with a small add on kitchen, which in addition featured, a small range with oven & stove top, sink, and cabinets. If you're traveling with multiple people / children and are on a budget this is great as you can cook / prepare meals in your hotel room. The front desk also has plate / dinnerware available if need @ no charge. You of course have wifi, gym, continental breakfast, and they also have computers w/printers at the front desk if needed. Also there's of course the beach, which is right in your backyard. The only reason I didn't give them a 5 star is because the bathroom does need some TLC, like some caulking and I could tell there was some water damage behind the shower walls. But again, for the price, I can deal with that.

    2
    « Waste of travel points! »

    I booked this hotel for our family spring break using our reward points with our credit card. Upon arrival, we were concerned about our safety in the surrounding area. We decided to check in and take a look at the room, hoping that our concerns could be compensated. When we opened the door, the first thing we noticed was the smell, it was stale and was not fresh. Next we noticed the age of the decor and the rips and tears in the carpet. The couch cushions were misshaped and the pull out bed was dirty. The view out the window in the bedroom was of the dumpster and all the trash on the ground around it. We immediately decided to check out and decided that it would be in our best interest to pay out of pocket and loose our travel reward. The staff did ask if there was anything that could be done to fix the problems, however, they cannot fix the location, nor allow funds for an update of the facility.

    2
    « Poor for a Best Western »

    Good thing it was on the beach although weather was to cold and windy to use it bad timing on our part. Place was old and in need of fixing up. Carpet was worn, microwave did not work clock on it worked but that was it room 123, Breakfast was normal but good. If ever in the area again will not stay here.

  • 4
    « Just for the weekend »

    We stayed here for the weekend. It was reasonably priced and with that there are always little things, but nothing to really complain about. Wasn't exactly hip to no smoking on the balcony, in the rooms I understand, but it's not acceptable on the grounds at all. For the nonsmokers, this is a big plus, but for us a little bit of a buzz kill. Luckily, we were too busy away from the hotel for it to much matter. Water pressure was great, breakfast was a little different each morning, the staff were courteous and helpful and it was on the Beach Front. What else could you ask for, for this price? Only reason it got 4 stars, rather than 5 for me is it did kind of bug me they didn't have more handicapped parking, the no outside smoking and the TV was a pain.... Otherwise, pretty good.

    4
    « Best Western Ocean View Norfolk, VA »

    This hotel provides good accommodations and good value in an area with few other options. The staff is very friendly, and the complimentary breakfast is good. You can walk out onto the beach on the Chesapeake Bay. On this trip I stayed in the hotel's high rise building on the top (fifth) floor. From my balcony I had good views of dolphins in the bay. The area around the hotel is not great, and there are few places to eat nearby, but the hotel is fairly convenient to a lot of attractions in the Norfolk/Virginia Beach area.

    5
    « What a lovely place! »

    The B.W. Holiday Sands Inn & Suites was the nicest Best Western we have used in recent years. It was so nicely furnished, the kitchen area was so convenient and of course, it was nice to look out the window at the Bay. Everything was immaculate . Unfortunately, we arrived late and left early the next morning so didn't have an opportunity to enjoy it as much as we would have liked. We will certainly come back there another time and refer it to a group who might be interested in coming for a reunion.

    4
    « Great hotel »

    The room we have has a living area with a pull out couch and a separate sleeping area with the king bed. It is a great set up for families or for people traveling with another couple. Staff is friendly, breakfast is good. The only critique is that the pull out couch is very dated and needs to be replaced. Location is good.

    3
    « Super Beachfront Location for Aging Motel »

    Spring for a beachfront room, and you can sip coffee on your balcony as the waves lap on the shore about 50 yards away. Very pleasant. The motel itself is pretty tired -- could use a makeover. Cracked plaster, creaky elevator, etc. Staff was extra friendly and helpful. My first room stank, probably because of water damage from recent passage of Hurricane Matthew. Manager upgraded me to a much nicer one. Cox Cable TV broke; the staff got it fixed while I was at breakfast, which was a good deal better than the standard motel fare, scrambled eggs etc.

    5
    « Excellent stay »

    I spent two nights here and was very satisfied. The room was quiet, clean, and comfortable. A full breakfast, free parking, and free wifi was available. The staff was very courteous and helpful. The hotel was easy to find; my only "complaint" is an inability to find a regular restaurant nearby, but this was not an issue since I spent both days in downtown Norfolk.

    4
    « Second time staying here »

    My husband and I have stayed here twice now. Both times we were pleased with what we received. This place isn't very fancy and both rooms we stayed in were outdated, but the staff, location, and cleanliness was awesome. I do believe there are some rooms being updated, as my in-laws stayed in a room upstairs from us and theirs had new carpet and furniture. Both times we stayed we had our dog with us. There is a fenced in area for the dogs and the beach is dog friendly certain months out of the year. The beach is clean and you can walk right onto it from the hotel property. Plus the water is WARM! It's like taking a bath. Can't beat the price for being on the beach! Also, the lady tending to breakfast and cleaning around the grounds (Can't remember her name) is so sweet! This last time we stayed my mother-in-law had passed away and we were there to handle her affairs. This lady spent time talking to my husband and showering him with kindness during his time of grieving. I know this kindness and meant so much to him and it is so appreciated. Thank you ma'am!!

    4
    « Beach front bargain »

    We were wanting access to a beach front hotel---this definitely fit the bill! The price was much more reasonable than I had expected to pay. There is a wide range of motels along the street, but this one was just what we were looking for. The room was average, but nice---comfortable bed and clean. The A/C was a little musty, but otherwise everything was fine. We had a small balcony with a couple of plastic chairs. This was not a "high-end" roomy type of balcony, but for someone looking for a relaxing place to sit in the evening and enjoy the view of the bay/ocean, it was perfect. Guests have access to the beach from the hotel. We went swimming in the evening and morning. Don't expect a fancy paved walkway to the water, but access on a budget. Be sure to mention that you want a balcony room if that is something you're seeking. Breakfast was typical Best Western breakfast, good and satisfying. The breakfast and desk workers were all very pleasant and seemed to enjoy working there. We would definitely check into staying there again. (Our visit was in July, 2016.)

    3
    « Good Value »

    Good Value for a base from which to sight see and tour. Staff members are very accommodating. Access to the beach is a plus. Breakfast is good, fast and well served. Pricing is great. Good on sight parking and on main road.

    2
    « Beach Blues »

    My mom and I stayed at the Best Western Plus Holiday Sands Inn & Suites from 6/27/16 thru 6/30/16 and was not happy with our stay at all. We thought we booked a gem after it was recommended by Hotwire and was a beach front property. What a nightmare our stay was, we thought we had a double gem when the staff gave us a room on the first floor which was a big mistake. Since the property is beach front no one went to sleep at night! We had constant crowds walking past our room loitering in front of our room, talking and shouting loud after drinking and carrying on into the early morning hours. After one night we called the front desk to complain because we could not get any sleep! Our dream vacation with beach access became a restless nightmare for us. The staff did nothing to assist, Greg from the front desk did sympathize but management didn't do anything to make up for our horrible restless stay. We have decided to never stay here again and never book a beach front hotel because you won't get any rest. This hotel is not family friendly, it is more suitable for those who want to party and hang out all night which is fine for those who desire this. Please think carefully before staying here, if no rest on vacation is ok with you then go ahead and book a room. The hotel is on the older side and does need some renovations also.

  • 4
    « Bad ending to a great trip »

    This hotel has been recently refurbished and was very clean and spacious (although after we left, Hurricane Matthew did some damage to it.) The staff was warm and welcoming...we especially enjoyed the evening night clerk who checked us in and the women who staffed the breakfast room. The complimentary breakfast was very good and offered a wide variety choose from...nothing cooked to order, though. On the whole it was a great experience as we were there to take a family cruise on the USS George Washington. However, after we got home, we realized we had left a somewhat expensive sweater in a dresser drawer...shame on us! When we called the office they said nothing had been turned in, but they would check on it. When we didn't hear back, we called and spoke to the manager. He, also, said he would check on it. When we didn't hear back from him, we called again and he stated that he was very busy with the damage from Hurricane Matthew. We felt bad for him, but if he had followed up in the beginning he could have solved the problem. We called Corporate as well and felt that neither the manager nor corporate really cared about looking in to finding the sweater. Bottom line...if you stay at this hotel, don't leave anything of value in your room, because you won't get it back...shame on them!

    3
    « Don't leave anything... »

    I had a good experience last week until I got home and realized I left a very expensive sweater in a drawer. I called immediately expecting it to have been turned in by housekeeping. Wrong. Long story short-don't let them in your room and triple check everywhere-even drawers you don't think you used-before check out 'cause after you check whatever you left will be up for grabs. I feel the manager passed the buck instead of check in person.I felt he should have questioned housekeeping himself. I even allowed time since I knew they had hurricane damage. A bitter ending to an otherwise good experience. Lesson learned--check and check again.

    5
    « Very near military and outlets »

    This is a really a wonderful place to stay because of the staff, the location, the parking, and access to many other sites for both the business person and the vacationing family. Walking on the beach is the best spa one can have, and it is right there! Wonderful sunrises and sunsets without the noise of life.

    3
    « Location and Convenience! »

    Good place to stay for the price. The ocean views are spectacular. The hotel is a little older and could use some updates but they do a good job of maintaining. The staff was super friendly and helpful. We enjoyed the typical continental breakfast that was offered. Free parking! The only real negative thing I have to say is that the bathroom was dirty upon arrival and the room had a musty smell to it so the maid service could be a little more attentive.

    4
    « Great location and beautiful hotel »

    We really enjoyed our stay here. The ocean view rooms really have a spectacular view. The rooms are a little worse for the wear, but it's to be expected having all that salt water and humidity. The staff was very friendly and we were pleased with our choice to stay here. Not the fanciest part of town, but not bad either. We weren't worried for our safety or anything like that. We would stay here again!

    1
    « Not good »

    The moment we walk into a room, we always check the beds. Well upon checking, we found 6 strains of hair on the sheets. We had gotten a room with 2 queen beds so we were able to sleep in that one, of course we checked that bed too. The linen rack was falling off the wall too. When we checked out, we mentioned this to the front desk, their response was, "Sorry. Will you be using the same credit card to check out?" They basically dismissed us. Also, I must say, I didn't feel safe there. The only thing that was good about this stay was the view of the beach from the balcony although it's not enough for us to come back. Sorry.

    5
    « Great hotel, quiet, clean and comfortable »

    This is the 4th stay for me, this time for 3 nights. I visit family and it's near their house. There are no other options in this immediate area that are as nice or as clean. Every time I stay here, it is better. The rooms are clean first and foremost. The rooms are quiet seemingly from solid construction. The towels and linens are of excellent quality and were clean and soft. The AC was excellent. Bathroom was spacious, spotless and clean (a little dated but fully functioning). Lots of hot water, water-saver showerhead. Free Wifi. Free good breakfast with a variety of foods. Friendly employees. Great deal. Nice size TV. Mattresses are getting a little worn but still comfortable. Kitchenette (on this stay only) was very nice and very clean. I am very picky and travel several times a year, and this hotel checks all the right boxes. Highly recommend.

    1
    « not clean... »

    hair on toilet from previous occupant. Dust in the vents of the airconditioner. hair in the ice bucket from previous occupant. I feel the cleaning staff is not taught the importance of their job involving hygiene and infection control... Breakfast selection was poor - all sugar filled processed cereals, oatmeals, muffins, etc. The bed was extremely uncomfortable! My back is still sore from our 4 day visit. I didn't sleep well. I travel a lot and have stayed in other hotels - I will not be staying at a best western again. They can't take the time to educate their staff on the importance of cleanliness, I can't take the time to visit.

    5
    « Airshow Weekend »

    I attend the Airshow at NAS Oceana every year. Those F-18 Hornets are truly the sound of Freedom. The Holiday Sands allows you to be a part of the hustle and bustle of the Virginia Beach area but it's location on Chesapeake Bay allows you a chance to slow down. You can follow the sunset as it set's over a sleepy cove. Get advice on the small hidden gems that serve great food. Go to sleep comfortable bed and wake to see the sunrise. It's time for breakfast and the start of another day at the NAS Oceana Airshow.

    5
    « Our overnight stay »

    Although this was only a one night stay, we were so pleased with the hotel and the staff. The room was great, overlooking the water. Beautiful surroundings, access to the beach. we didn't use the pool but it was spotless. The staff was more than helpful, with directions for the rest of our trip. We would, without a question, stay here again!!

  • 4
    « A good base of operations! »

    My friend and I went in all directions from this hotel to find neat things to do. I continue to return to the Norfolk area just because there's so much there to see and do. This hotel was a very nice part of our last visit; we had very inexpensive rooms, so not much to write home about, but the people were super friendly and the breakfast was great. Unfortunately we didn't get to use the beach or pool - wrong season - but still, it's within easy driving distance of Yorktown, Virginia Beach, the Ferguson Center for the Arts in Newport News, all the many things to do in Williamsburg without the high prices for lodging there. I'd go again without hesitation.

    1
    « nasty »

    Do not stay in this hotel there are bed bugs we left after walking into the room when the lights would not turn on and the sheets were dirty. we ended up at dubble tree. save yourself the stress and pick a different hotel

    5
    « Great Location »

    If you love the beach, this is the hotel for you! Great Breakfast, Great room, Great View, Great location! Kevona at the front desk is a pleasure! My daughter and I loved her! All the staff was helpful and polite. The only issue was the breakfast room had a lot of flies flying around, not too nice, but the food was delish!

    5
    « Beach front stay »

    Stayed for 3 days/nights. Beach access is great, pool is great, service was excellent, rooms were clean but show the age of the hotel. The property is non-smoking but there were always people trying to smoke there. I would stay again if in the area and in need of an east coast beach vacation.

    3
    « One great room and one sub par »

    So we booked 2 rooms while travelling to the Outer Banks and the price was reasonable and staff very friendly and helpful. Our room was a second level with2 queens - very clean, spacious, cute view and a kitchenette so that room we would give a 4/5. The lower room was the pet friendly room and was musty, worn out and the air conditioning rattled so 2.5/5. I would recommend for a stop over and it was close to many restaurants but not for the pet friendly rooms.

    4
    « Great stay »

    Clean room, very friendly and helpful staff; Only an overnight stay but will stay again. Great view of the bay and an easy walk to the beach; Is a great place to stay on route to the next destination. Right on the Bay! Close to places to eat and convenient to I64 for our continued journey.

    3
    « Clean but outdated »

    The hotel itself is located in a beautiful area, beach front with a nice, clean pool. The room decor was a little out dated, but I did find that the bathroom was clean and tidy as well as the bed. We stayed in a Jr King Suite which has 2 rooms. The sofa pull out bed was missing springs and was very uncomfortable. My daughter decided to sleep on the sofa without the bed pulled out for that reason. We always bring extra sheets to be fitted to the sofa/bed so we are not laying directly on the fabric. Our king bed was more firm than we prefer at home, but it wasn't terrible by any means. The chairs placed in the room near the breakfast table had a few stains on the fabric top, we did not find a need for them anyway. Nice desk area with rolling chair for those traveling on business. All in all, for what I paid, the hotel served my needs. I think that if it had a small "face lift" the rooms would be superior. Breakfast was hot and different each day of my stay which was nice. I have stayed in nicer Best Western's, so in my opinion is that this one just needs to be updated, paint, carpet, furniture. Staff was pleasant and price was right.

    5
    « Great weekend »

    My family and U (three kids 1 dog) just checked out, Wonderful stay fir four nights, The room were very clean. The hotel is actually water front. For those of you bring a pet, the hotel actually has its own dog run which which pricelessl

    3
    « Convenient for travel »

    The location was convenient to our travel needs (a one-night stay) and it was right on the bay beach side so the view was beautiful. We could see the Chesapeake Bay Bridge Tunnel from our private little deck, big enough for 2 plastic chairs. The room was typically small - 2 queen beds even though I wanted a king, but did have both a microwave and refrigerator which was perfect for us. The room was OK; decor is old, there was some paint peeling off the ceiling and it smelled a bit musty but was VERY clean. The pool is small and you can see the beach from the pool deck but it was crowded with lots of kids so I wouldn't call it relaxing by the pool. The price was a bit high in my opinion considering the size of the room, the age of the place but it is on the water so I guess that is the price you have to pay. If what you want is a bay view with a beach for the kids to play on, this is it. If you want to swim with waves and relax reading a book by the pool, this is not the place to go. Weigh the convenience with what you want.

    4
    « Very pleasant , overall a great stay »

    We got in pretty late due to traffic on the way in, so we checked in around midnight was greeted by the lovely young lady Victoria. She was very outgoing and helpful. She had a great personality as we asked the same question about where breakfast and the beach access was, she was still very pleasant with a smile. our room was very clean. breakfast was great a little cramped but overall excellent. I would definitely come again for my vacation next year !!

  • 4
    « Very pleased with hotel and staff »

    The staff was excellent and very friendly! I stayed there for two days with family from out of town . The rooms were clean and beds were comfy.We loved being able to swim in ocean that was calm and the kids enjoyed the pool as well.I stayed there many years ago and was the same then except this tome we had a breakfast included.I thought the breakfast was very good.I think that the flies were because people kept leaving the door open when they entered or left the room. I had to close the door twice while I was there. Very enjoyable stay!!!

    2
    « know what your paying for »

    I was expecting to stay in a hotel suite but was in a old motel room that had a long flite of stairs to carry you luggage up to. the parking for handicap was one space right next to lobby. The breakfast area was too small for the amount of guests.

    1
    « Not what I expected »

    This hotel had such great reviews and came highly reccomended by a new friend, so we couldn't wait to check in and start our vacation! We expected clean rooms with an awesome view of the beach, helpful/friendly employees, and the best complimentary breakfast ever! With all of that for a much lower price, who needs to vacation on VA Beach Boardwalk! Anyways, what we got was completely different. When we checked in the employee hardly spoke to us let alone made eye contact. When we asked questions about our stay she gave us short and indirect answers. She notified us that our room would not have a beach view and when we booked the room over the phone, we were told we couldn't be guaranteed a view but our chances were VERY good at getting one and it would be noted in our reservation. Besides that the room smelled musty upon entering. Our toilet made a terrible whistling sound when flushed. Instead of giving us a new room they sent maintenance. I then found a giant rip in the carpet where there was also water dripping down the window and A/C onto the floor(explains the musty smell.) I decided we would leave since they wouldn't give us a new room.When I went to check out they agreed to give us a new room ?? which we took since it was about 7 and were from Pittsburgh. The second room was MUCH better than room 114. Then we went to the "beach" which besides having sand, was nothing like the ocean. Had no waves, dead fish, and had garbage everywhere. The pool was heated but could use a good cleaning as well. The whole hotel had chipping paint and looked kind of dirty. But regardless we tried to make the best of our stay and got a good night's rest after going night swimming in the heated pool. Which was the best part of our stay! Last but not least, the amazing breakfast everyone talked about. It's in a small room with about 5 or 6 tables and was packed! Flies flying everywhere and workers trying to freshen up what's being served. It was much like every continental breakfast you get at hotels now. Fruit, yogurt, cereal, waffles or pacakes, and several hot options. Could've been better but also could've been worse. We will not be going back or reccomending this hotel to anyone. If you are looking for a nice BEACH/OCEAN vacation, don't rob yourself by booking here! Spend the extra 2 hundred and stay on the Boardwalk in VA beach. Heck if you stay a street over the Clarion's rates were very similar to this BW! We are not hotel snobs by any means but I wish we wouldn't have wasted one night here.

    2
    « Unpleasant and disappointing stay »

    I have stayed at many hotels and other Best Western locations. This hotel was located in a remote area in an undesirable neighborhood. The hotel website description is misleading as far as the number of rooms which have balconies and ocean views. This facility has two sides: one of which looks like a 2-story motel and another in a mid-rise building. The website description makes it seem all of the rooms are located in the mid-rise building, some of which have ocean views. The complimentary breakfast was satisfactory at best; however, the eating area was bombarded by flies which made enjoying a meal impossible. The housekeeping staff was pleasant. My children enjoyed the pool but the ocean was not like the clear beach at Virginia Beach. I selected this hotel as an alternative to the resort area at Virginia Beach but it failed in comparison. I would never return to this hotel even if I was given a complimentary stay. Choose somewhere else!

    5
    « Excellent front desk staff!!!!!!! »

    Many thanks to Kivona at the front desk for making our first impressions an A+++ She not only handled 2 calls but gave us all the information we needed to enjoy the hotel. Very friendly and professional! We love the hotel...the bay is warm and safe to swim and the pool is nice. Renovated rooms are very clean and fresh. Beds comfy! Very well run hotel. Thanks

    4
    « Comfort of home. »

    We had a great stay at the Best Western Plus Holiday Sands Inn & Suites. The rooms were clean and spacious. The bed was the most comfortable bed I have ever had away from home. The saltwater pool was clean and warm. The beach was easily accessible. Our view was incredible and we could see dolphins swimming in the bay. Staff was friendly and helpful and the breakfasts were varied and very tasty.

    3
    « Don't expect this Hotel to be like the other Best Western Plus'...not even up to that quality! »

    This is a rundown Best Western Plus. Usually they are kept up better and have cleaner rooms. If they updated the hotel to be like the other Best Westerns then we would stay here again. We liked that it was close to the beach!

    5
    « Great Stay »

    Best stay at a hotel chain in years. Staff was professional caring and took pride in what they did. The sleep was great and the amenities were what you needed to be refreshed I will recommend this place to all my friends.

    5
    « Great VA Beach Alternative »

    We stayed at this hotel in May and also made a Return trip in August. The weekday rates are excellent and we have been super happy with this hotel.Staff is amazing and whiling to help you in anyway possible. The beach and pool are easy to access and are well maintained. Rooms seems to be fairly updated and well maintained. Breakfast is amazing. There is usually two ladys working hard to keep the food full and fresh. Baked goods, cereal, waffles, eggs, sausage, bacon, and gravy and just a few items on the menu. Warm and cold beverages as well as fresh fruit. We stayed in a suite, which has a living room with a couch/tv area, and then it has a separate bedroom with a king bed. Very roomy and comfortable.

    1
    « Worst Western is more like it. »

    A very shabby hotel that has not seen any updates since probably the 80s. Our room was a king "suite", which really means a short wall separates the "sleeping area" from the "kitchenette/bathroom area". The toilet and shower are in a very cramped room with the sink outside the door. The bed was very hard. Plugs were inaccessible. We were using the sofa bed (which I think they should have figured out since when we reserved the room it was for 2 adults and I kid). I had to go back downstairs to get bedding and we were given a blanket that smelled like urine. The topper was finding a Western Conifer Seed Eating Bug on my wife's pillow in the morning (at least I think it was a Western Conifer Seed Eating Bug). We were supposed to stay 3 night. After 30 minutes in the room (we checked in very late around 9 p.m.), we were using the free WIFI to find a different hotel. Not a good way to start a vacation. The "free breakfast" was in the opposite side of the building. This is a fairly large hotel, but they had six (6) tables in the breakfast room. Definitely not worth the cost.

  • 5
    « great guests and great quiet location »

    i had stayed here and I enjoyed every part from the check in was great. Karina and Kevona made sure we had a smooth check in. breakfast was great and the staff is so friendly and nice.. will stay again

    4
    « Very nice stay. »

    Very nice hotel especially for the money. Beautiful pool area, right on the beach, dog-walk park, breakfast, fitness room, balcony, and friendly staff. Good place for family vacation. Located on the bay at the top of the Virginia Beach area with easy access to roadways throughout Norfolk/Virginia Beach.

    3
    « Enjoyed our time »

    We came here with our family dog, so the accommodations would have been better if we were facing the ocean, but the place was still good. They could repair the sofa bed, as the springs came loose when our kids slept on the bed. The Ocean is right there, that's the best part. The city ordinance only allows dogs on the beach before 10am and after 6pm. They have a dog run so your pet can get a little running and playing in. The staff were great! Very helpful and accommodating.

    2
    « Unsafe location »

    If this hotel were in a different neighborhood i may have recommend this hotel.It was clean and the staff were professional.BUT, A lot of unsavory looking people hanging out on the streets all hours of the night. Other guests smoking pot on the balcony below ours. Just didn't feel safe!

    3
    « You get what you pay for »

    Hotel could be updated & the mattress on the pull out couch was horrible. The springs were coming thru the mattress which made it hard for our kids to sleep on. Reported the problem & informed them that it needed to be replaced.

    5
    « Great price! Great hotel! Beautiful views! »

    8 family members stayed there while visiting our son nearby. We drove by several that were close by when we arrived and this was by far the best! Hotel was great! Beach literally right outside your room! Beach was very clean, beach chairs available for free at front desk to check out, Area to bbq outside a nice sized pool and large patio area with many chairs. No elevators, but I definitely would recommend a second floor bay view for beautiful sunrise view. May have elevators in the tower portion of the hotel because it was 5 floors but that was a separate part we weren't in.

    2
    « pictures on web are deceiving »

    very dirty and old. lots of maintenance issues. rude employees very small and crowded breakfast area. Will never return and will think twice before reserving at another Best Western. The only good thing was the mattress it was very comfortable.

    4
    « Great location and view! »

    This hotel was very much as expected. The check in was very smooth and the room was perfectly acceptable. The view was great and our nighttime walks were perfect! Be sure to take a flashlight and check out the 'ghost' crabs going in and out of their holes after dark. Very fun! We did not have any of the breakfast offerings but appreciated that they were available if we desired. The cost is a bit high but you are paying for the oceanfront property. We had a great stay!

    4
    « Clean rooms. Enjoyed our stay. »

    We visited the norfolk/virginia beach area this past week july 20th through the 24th. I researched hotels in the area, a picked this one, because of the other reviews, it was right on the bay, the price, and it was near my family. The rooms are very clean, dated yes, but again this is a best western not the ritz Carlton. And anyhow, when u are on vacation u dont spend your time in the hotel room, u just need a nice clean comfortable place to stay, and this hotel delivers. Its right on the bay, so there arent big waves at all, so dont expect that. The hotel has a beautiful view. The price is alot cheaper than staying ocean front on Virginia beach, about half the price, and is close in price to decent hotels in the city, but this one has a view of the bay. Its on ocean view so u can drive on oceanview/ shore and hit all the beaches in the area, ocean view, east beach, chics beach and virginia beach. If u are looking for a nice clean hotel to rest your head at night, at a recent price, if u want something cheaper, then pick a super 8 or motel 6, and take tour chances. If u want top of the line, then pay the high dollar and dont complain about this one. The staff here is also VERY friendly and helpful, our housekeeping was crystal, and she was such a delight.

    4
    « Nice place and some what saf »

    Nice hotel, clean and the front desk crew just so friendly.If you know Ocean view or Norfolk 75% of both is not safe to walk the streets at night and even the day..This hotel area is the safest I found in that area and the price is not bad.Now the beach including Va beach the water for me is nasty compared to Myrtle Beach. As for places to eat in that area got to say not much got to hoo in the car and drive away to find a descent place.I recommend this place if visiting Ocean view area but few miles away you got the local thugs and crime area..

  • 2
    « Don't believe what you read »

    I don't understand how this hotel got such good ratings. The website lists an indoor pool and hot tub. Not so. Rooms are mediocre. Staff ranges from friendly to argumentative. It is cheaper than others, but that is because of its location. To get to anything is a drive.

    5
    « Highly Recommended »

    The staff is very friendly and will go out of their way to help you. Even though the receptionist had another customer in front of her, she still acknowledged me when I walked through the door and stood in line. The room was very clean and ready for my arrival. For my stay the location was perfect, the was access to a quite beach right behind the outdoor pool. The pool was clean and the pool deck was well organized. I would definitely recommend this hotel for anyone looking for a quite reasonably priced hotel in the Virginia Beach/Norfolk area.

    2
    « Clean -- No other Perks »

    the room was clean, although the exhaust in the bathroom comes on with the light and was extremely loud (room 217). Great location on the beach, hotel offered no umbrellas around pool or on deck. There were chairs, although they were plastic, so very uncomfortable as they stretched and became very hot. Would have been better if the room had a balcony. Housekeeping forced us out of our room one day because it was their last room to clean (4:00). We had just come from the beach and was trying to relax before going out. So that was a big disruption. the room where free breakfast was served was very hot and full of flies. Disappointed but it was just OK.

    4
    « You get what you pay for. »

    This hotel is located on the bay/ocean view beach. I always prefer to stay in this area than fighting the crowds at the Virginia Beach boardwalk area. I hadn't stayed here in years and was pretty sure what I was getting into. A decent place to stay on the beach at an affordable price. The room was clean and the staff friendly. The breakfast was standard best western although the dining area was small ( a room turned into an eating area). There are restaurants nearby but if you want a upscale restaurant you will have to drive a few minutes. Hotels on the boardwalk in Virginia beach have much higher rates and honestly are not that much nicer. I will stay here again in the future. Remember you get what you pay for $350 a night on the boardwalk or $150 a night here.

    2
    « Hotel Experience »

    The staff was very friendly. The room was not very clean and the room smelled like urine. We were not aware that the hotel was in a not very nice part of town. There were no nice eating establishments nearby. There was no attractions to see within walking distance. I did not feel safe at this hotel.

    3
    « It's Just ok »

    This Hotel is just ok. I was not able to book a room with a Balcony that may have made the stay better. Booked 3 nights stay .I was attending the Norfolk JazzfFest. The hotel was in a excellent location. To enjoy the beach during the day and attend the Fest in the evening. The rooms are old and drab but very clean , the beds were comfy. Other then sleeping, you do want to spend any time in this room. All of employees that I had dealings with were very professional and pleasant. The Breakfast was was not appealing to me. The breakfast room had too many flies flying around. There did seem to be a variety of choices but I didn't eat anything. The hotel does not supply any beach lounger,towels or Umbrellas which i think is pretty much the norm for this type of facility. The beach water is very shallow only about 3 ft. it is more of a wading beach No waves. An adult can't really swim it's too shallow, You should bring a blowup float device to sit or lay on in the water. There are also lots of biting sand fleas very annoying. This hotel /beach property is perfect for families with small kids. Not so perfect for teens and Adults..

    4
    « Home away from Home.... »

    Just wanted to thank the staff for being so kind and accommodating to my mom during her 2 week stay. Everyone has gone out of their way to be nice to her and check on her when family has called with concerns. She feels like it is her second home. A special thanks to your employee Tamesha and the kind owner that gives her such a good senior citizen rate when she stays?

    3
    « Very disappointing »

    We have been using this hotel for over 40 yrs, gone downhill in the last few years. Hardly any chairs on the patio, (glad we brought our own), only 4 tables on the patio with no umbrellas (again glad we brought our own even though we had to rope it to broken poles) Patio not hosed down nearly enough, bags of garbage piled up beside the cans and not picked up frequently enough, Chairs and picnic tables missing from breezeway area. Sad to say it isn't what we remembered or expected for the money.

    1
    « What a disappointment ! »

    We chose this hotel because we have always liked Best Western Hotels. This place was 2 story 3rd rate motel. The photo on the website didn't look like the hotel at all. The room were tired and badly in need of renovation. The breakfast room was so small that most guests fought for some food to take back to their rooms. For the price paid, other than the fact that this place is near a beach, this experience was an expensive mistake.

    2
    « Not worth the money »

    The lobby looks nice but that is about it.One positive it's by the beach. Of course if the bush growing up next to that entrance doesn't get trimmed soon it will be blocking that too. Dirty flooring, breakfast area so hot you could barely stand it, room door had to slammed shut every time, tv remote, and it goes on and on.

  • 3
    « Nice place with some good/some bad staff »

    Check in staff is friendly. Great breakfast with awesome women in charge of it. Cleaning staff is an excuse factory that either doesn't clean room or takes forever to do it. Room was not cleaned and ready for 4:00 Pm check in and was never cleaned at all the next day because cleaning staff told management that dead bolt lock was locked. This is not is possible since we weren't in the room. This one is getting too pricey during peak times of year for what they offer.

    2
    « Vacation »

    Well... It hasn't been pleasant so far. This hotel has a policy that states you must have the complete amount on one card even if you are splitting the Payment. However they don't tell you that up front and it's not on the Best Western web site. When we finally get into the room it's musty! It smells like there has been water sitting in the room. Since we can not find another room in Norfolk we buy air freshener and Lysol and try to make the best of it. Then we pull out the sofa bed this evening and it like a pancake, one side of the bed is falling apart and there is stain on the mattress. And... No sheets! The outside is not clean. There is trash around the fountain and unkept plants all around the outdoor areas. The one good thing I can say is the staff is very friendly, hopefully they will be kind enough to give us a new room tomorrow.

    3
    « Location, location but needs updating »

    The staff was helpful when we were given an uncleaned room number at the start. They moved us immediately and things were ok after that. The rooms need updating and they had water damaged ceiling panels that need attention. We had a room with a balcony that looked out over the bay, it was very nice.

    5
    « Clean rooms, nice people, decent breakfast ,takes dogs! »

    We were in Norfolk for the weekend, and decided to risk the Ocean View area. We travel with our dog (rescue puppy) and it is hard to find a hotel/motel that takes pets. We were very surprised. The room was older but clean, ALL the staff was wonderful. The breakfast was OK. The coffee was not that bad. And, like the pictures show, the Bay was only a couple of hundred feet away. On a sadder note there was a significant pet per day fee. ( it was posted, I just did not read it) And get this, the grand kid left this Nintendo on the beach. We thought there goes $200. A visitor turned it in AND THE STAFF FOUND IT AND RETURNED IT TO OUR GRANDSON. This speaks volumes about the quality and integrity of the folks working there. YES WE WOULD STAY THERE AGAIN!

    5
    « Quiet , Great Staff »

    for the last 2 years I've chose this hotel ,it's convenient , the staff are polite and caring , the rooms are clean , the hotel appearance is beautiful , a very safe and friendly place to stay away from home , i will be returning back again this season

    5
    « Family Visit to the Beach »

    The staff, rooms, pool, ocean access, breakfast, and facilities were all great, five star treatment in a much more affordable hotel. My wife and I entertained our two nine-year old grandchildren at this facility, and or grown son and girl friend joined us also. We visited Virginia Beach for more engaging activities, but really enjoyed the private beach, pool, and other amenities of this facility.

    5
    « Loved it! »

    We loved this place. Clean rooms, beautiful view and very peaceful. We can't wait to go again! The staff is amazing. Very friendly and informative. Loved the breakfast as well! There was even a sandbar to walk out on. No big waves so the kids loved it.

    3
    « Beach on budget »

    We stayed at this Best Western on our way to Cape Charles. The place could be super nice but it needs a deep clean. The rooms are clean but the entrance door to the room needs cleaned, the carpet needs replaced, spiderwebs in the room, outside area needed freshened up and cleaned.... just little things. They have a great patio area and pool but not enough chairs. There are grills on the patio which were nice. The patio was great for star gazing. The breakfast is good and area was clean. Very friendly staff. They kept the area clean and organized. Our room was big and spacious. The bed was good. The beach is great here, not over crowded. If your looking for a cheap beach get a way this is it. Especially if you have kids. Some rooms had little kitchenette so you could have dinner right there. Vacation on a budget.

    5
    « Friendly Staff »

    The staff members were extremely helpful and genuinely friendly. Suite was spacious and very nicely decorated. We enjoyed the pool, and also that the location of the hotel was so close to the beach. The outside decor of the hotel is very beach-y so didn't feel like I was in a highrise - this really added to our beach vacation experience.

    2
    « Quintessential Beach Hotel »

    This hotel was a quick choice for us because it was one of the few on the beach that accepted dogs. The beach here is nice for walking your dog, but not so clean for swimming, at least in June. The room had a full kitchen which was very useful, and the mattresses were quite comfortable (firm). The carpet was indoor, outdoor and smelled a bit musty and the AC left a lot to be desired. On top of that, they tried to charge me for the room prior to check out even though I'd paid through Expedia.

  • 5
    « Great family hotel. »

    Stayed one night in an oceanfront room. This is an older hotel from the outside but the room was clean and perfect. Staff was extremely nice, pool area clean and prefect for kids, and located right on the beach. Great stay with a good breakfast.

    3
    « needs some TLC »

    Like many of the Best Western's I've stayed in, this one could stand some sprucing up. The carpeting and room furniture were old and worn, and the room (albeit huge) was dingy. Breakfast was mediocre to average. On the plus side, the location is super and the staff very friendly.

    5
    « Awesome Stay »

    The check in and check out clerks and breakfast attendants were so welcoming! Great staff. Our room also had a balcony overlooking the beach right behind the hotel which had a gorgeous view. We went there for a concert in Norfolk and the hotel just made the trip so much more enjoyable. The pool was also nice to swim in right after a hot day of walking around and checking out the area.

    4
    « Quick Pitstop »

    This was a last minute stop to our main vacation destination. However, it was a great room for the price and location (right on the beach). However, there was not much shopping or other activities located close.

    5
    « Private beach and great views »

    Very nice size rooms, clean. I liked the separate shower/toilet from the sink area. Bedding was great. Soft and comfortable. Great location to a private beach. Not crowded at all. Free use of beach chairs from hotel. Dolphins were seen in the evening around 8:30 p.m. Lack of dining options in the general area.

    3
    « No Air »

    We generally stay at this hotel. It is a great place to stay,. Great staff, great location, etc. We were very surprised to learn the room we stayed in did not have a working air conditioner. We checked in late night, set the temperature at 65 because the room felt hot. The air conditioner made noise but, the room never was cooled. Considering the price we payed, we were very dissatisfied.

    3
    « Very basic »

    The rooms were in need of renovation, but were clean. The street noise and noise from the parking lot was loud and made it difficult to sleep. There were no restaurants within walking distance. Convenient drive to gate 4 of the Naval Base.

    5
    « Enjoyable »

    We have stayed at the Best Western Holiday Sands for many years on our annual fishing trip with Four Winds Charter Boats. We have always had a clean room, comfortable beds and great housekeeping. This year we were pleased to find new carpet in our room. The patio and pool area are always clean. The staff is great and even know us by name! The breakfast is delicious and the staff in there go out of their way to speak to everyone and make sure you are satisfied. The hotel offers private beach access. Great place to stay!

    5
    « Pleasant place to stay on way to Eastern Shore »

    Old-fashioned, slightly shabby "motel" exterior but once you're inside, the rooms are quite nice for the price. Great location and beach view. Very pleasant and helpful staff. Perfect place to stop if you are headed to the Chesapeake Bay Bridge-Tunnel and the Eastern Shore.

    5
    « Time at Best Western Ocean View beach! »

    We highly recommend staying at Best Western Plus Holiday Sands Inn & Suites. The friendly helpful staff, choice of rooms and location, beautiful pool and patio area and easy beach access make it a pleasure to stay here. We feel comfortable and at home while visiting. The rooms are clean, well furnished and comfortable beds. The breakfast room offers a good selection of fresh foods and delicious coffee and juices.

  • 3
    « vacation base »

    we stayed for 4 nights because we were visiting numerous historic sitesNo house keeping was done after our first nightAfter complaining the front desk did give us fresh towels and coffee packets..The room needs updating as the carpeting was stiking ,smelling and dirty ,The location of the motel on the beachfront was very good.

    4
    « The best choice in hotels when visiting Ocean View »

    When your visit calls for you to visit the Ocean View section of Norfolk, VA, please consider the Best Western Plus Holiday Sands Inn & Suites. The hotel is located right on the beach, overlooking the beautiful Chesapeake Bay. You have a great pool beachside and direct beach access, free parking and large rooms for much less money than staying down at Va. Beach. It is convieient to the military bases and all Norfolk has to offer.

    4
    « Great view and location »

    This was the perfect spot for our vacation since we wanted to visit the Atlantic Ocean beaches and historical places like Williamsburg. There is also plenty to in Norfolk. The staff at this hotel is very friendly, the breakfast is good, and the view from the balcony is amazing! The beach and water are RIGHT THERE. Fun to watch the ships and the sunset. The room could use some updating, especially the carpet, but overall it was clean. The price was right for the location and value we received. We would stay here again.

    2
    « Great Location....needs serious upgrades & has misleading advertising. »

    Pros: Continental breakfast & hotel is ocean front. Cons: Not all rooms are oceanview which they portray in the pictures. They need to specify Oceanfront view/Non Oceanfront view in the room selections , especially for the rates they charged us. There is only one pool, it is not kid friendly at all. The rooms were not that clean..furniture & carpet needs to be replaced. They need to place the bathroom in a neutral area between the rooms in the suites...not inside the private bedroom to be shared by your other room guests. Also, they should switch up the breakfast menu. The staff was ok. We have stayed in better places than this for this rate. Thanks!

    5
    « Amazing location, Friendly staff »

    Right on the beach of the Chesapeake Bay, plus you can choose a room with Bay-facing balcony (and why wouldn't you?). Comfortable rooms. Friendly, helpful staff. Great selection for included breakfast. Easy access to surrounding restaurants and attractions. What more could you want for a beach getaway.

    5
    « Excellent Beach-side Hotel! »

    This is a very good hotel, with one of the friendliest staffs I have found. Every experience was met with smiles and a willingness to go above and beyond to make guests happy. The hotel is located on the beach, so guests can walk from the patio to the bay. Highly recommended!

    2
    « Broken items not fixed »

    Broken/outdated appliances and HVAC systems were not adequately repaired after reporting them multiple times. Needed to use ice to keep my fridge foods chilled. Had to unplug unit since frozen freezer fan was making horrible loud noise; all maintenance did was plug it back in; freezer worked fine but not the fridge. Main room unit ventilator did not blow cool air; had to keep bedroom door open to cool the main living space for the kids. A few other service-related problems as well, including carpet not being vacuumed prior to our arrival. This was the second year in a row that our club reserved a block of rooms for an annual event; this year's stay was a much worse experience for us compared to last year.

    5
    « Excellent Place! »

    I would go out of my way to stay here! Great staff, service and atmosphere! It is a true gem. The fitness center is well done, access to the beach was 30 yards at most and it is accented by a pool. I think it was under repair at the time, but will be back up shortly I am sure. Clean and well stocked rooms that feel like a second home once you check in! You will not be dissapointed!

    1
    « Do Not Stay Her »

    This hotel is not worth the several hundred dollars per night that we paid. We did not feel safe in our room with the archaic door lock. This hotel needs a full renovation. The staff was great considering what they have to work with. I don't know how they keep their smiles. I find it insulting that the bestwestern.com website describes the hotel as: "The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway." I feel sorry for the gal that is brought here for a romantic getaway.

    4
    « Our Best Western Stay »

    This hotel is a great place to stay. Located near the beach. Out door swimming pool. Clean smoke free rooms. Great towels and comfortable beds. Good free breakfast for early travelers/ early birds. The staff very friendly and professional. Only drawback is, can be pricey during the weekend..

  • 4
    « One night "Sneak Away" from the kids... »

    Overall a wonderful stay! Fantastic location. Gorgeous view from the 3rd floor of the tower. Room was very clean & spacious. Beds were comfortable, shower was clean & pillows were fluffy. The outside of the hotel looks a little sketchy, but the interior rooms are a nice surprise. We truly based our stay onTrip Advisor reviews & AAA reviews. There were nice updated beds, television, furniture, clean carpet, etc. our balcony needs a good power wash & fresh paint but it was still nice. Nothing compares to a nice water view! You can see the bay bridge tunnel with the ocean just on the other side. You see some really neat massive ships coming in & going out to the ocean. The check in staff were amazing! Smiling face, polite & friendly. Our room was even ready early which is always SUPER important to me ?? We enjoyed our stay & we will be back!!!

    5
    « Beach Bum »

    A great place to stay. Will probably return when it gets warmer. The room was very nicely decorated and clean; bathroom was rather small though. We couldn't have asked for a better breakfast; it was GREAT!! Everyone we ran into was very nice and helpful.

    3
    « ... »

    Hotel is in the perfect location for access to Ocean View Beach; however, it could use an interior upgrade (furniture, bedding, etc. is outdated/worn). Other than that, breakfast and staff were excellent!

    4
    « Convenient & Beach »

    Went down to VA for friends retirement of 30 years in Navy, This hotel was close to Navy base and right on the beach, which I never had before. The room was clean, only had a smaill stain in rug...didn't smell. The doors stuck a little, but that's probably due to being on the beach. wish the weather was warmer...but took a walk every morning and night during our stay. All in all for the price I would definitely stay again!

    5
    « Good stay »

    The facility was located in front of the beach, so we had shoreline access. The grounds were kept clean and the price for the stay was just right. The area was very quiet and was located in an area that was not bustling with too many people. Stay was very restful.

    5
    « Highly recommended! »

    Was there on a Thursday. Staff is very nice and polite. Alrhough the rooms are a bit dated. It is clean, the linens are fresh and the bathroom is in good shape. The only concern was the layout of the room, could have had a great ocean view if not for the bad layout, the bathroom and kitchen blocking the oceanview, but that is another story and does not affect the great service I got. Highly recommended

    5
    « Fantastic stay! »

    My boyfriend and I travel a lot of concerts and conventions. This was our first time in this hotel and we are already planning on coming back this summer! Fantastic staff! Great rooms! Right on the beach! Definitely would recommend this hotel to anyone! We were out late the previous night so we slept in and only had ten minutes to get breakfast and check out. Breakfast staff was more than accommodating and super friendly. The staff truly made me feel like they cared about my stay. Best western will now we the first hotel I check for when staying in other areas as well!

    5
    « Great Stay, Great Price »

    Clean room with a view of the water. Hotel is right on the beach. Free breakfast is a step above what you'd expect. I enjoyed the Western omellete and croissants. Staff was surprisingly warm, and very helpful. Not a complaint to be had. And for $75 a night? A great stay!

    4
    « Comfortable room, Nice beach location, Good breakfast »

    The published price per room includes all fees! We choose a beach front room and was pleased to find a private balcony to enjoy the view. The bathroom sink was large and located between the enclosed bathroom and the beds. The bathroom included toilet and shower/tub and was claustrophobic. However, the shower pressure was great. Breakfast was plentiful.

    5
    « Great Property - Stayed a Second Day »

    The hotel was clean, with a great view of the bay. On the second day, we watched dolphins playing in the water. The rooms are clean and comfortable. Ours included a kitchen with cookware. Breakfast was included with our stay and they offered a nice variety of food. The staff was very friendly and overall it was a great experience. We had only planned to stay one day, but when we decided to stay in the area for one more day, we came back to stay for another night. The one thing worth mentioning, though, is that there are not many dinner options in the immediate surrounding area.

  • 4
    « OK facility good service »

    Liked this place and most staff maintenance lady was kind of unprofessional. The rest of the staff was good.though. The facility needed a little work. Right on the beach which is nice. I would stay there again for work but wouldn't go for fun. The area is a little hot and miss (slightly sketchy). Not bad just not.a premium Beach area.

    5
    « A great hotel »

    if anyone is looking for a hotel with helpful staff, right along the beach no matter the time of year and all the amenities you could ever need. this is for you! the rooms are very clean too! The breakfast is excellent too! This hotel has so much to offer. There is something for everyone to eat.

    3
    « Stopped here on my house searching trip »

    Stayed here two nights with my daughter while looking for a new home in the area. I want to give them 5 stars or even 4 but this place needs a serious upgrade on the outside. As I pulled up I almost didnt go in and go elsewhere but after 8 hours of driving I was tired... The staff was VERY nice and gave my free upgrade for having diamond card without a hassle. Some places lie or get mad when you ask. The elevator was nasty... Reminded me of an elevator in middle of the Bronx smelled like urine and was very rundown so after my first trip up I took the stairs. The room was small but good enough for us. It had a beautiful view which is the best perk here. The bed and the room itself were okay, no major complaints. Price was very reasonable probably due to the outside conditons. I think this place could really be great if they fix it up.

    3
    « decent hotel for the buget minded person »

    not an bad hotel for the money it right at the beach at your door step good if you want a no frills room not much dinning close by have to drive about twenty mile for a good restaurant .the view was great with the ocean view room. just need to have H D TV every thing was in analog good thing I had my laptop great Wi-Fi had a good time accept for the weather very windy that weekend

    1
    « Awful experience »

    My friends and I usually stay at this hotel every year when we come to visit the Norfolk/ Va beach area. We had booked two rooms and when we arrived they said they couldn't put us in two rooms, even though we booked them, when we asked if we could get a single double-bed room she wanted us to pay AGAIN for a new room, without offering us a refund. Finally after talking for what seemed like hours she gave us a refund, really reconsidering where I should stay.

    4
    « last day of vacation »

    I would defiantly recommend this hotel to anyone in the area if they get the door seal fixed on the room I stayed in. Everything was excellent about this hotel, the staff the room the comfort of the bed, but the noise comming from the wind and the people talking loud and slamming doors late and late night road noise is the only downfall. I am a platnum member with Best Western and stay with them a lot, but this issue needs to be addressed, fix the door seals and you are great, I don't like to be a complainer but just being honest.

    2
    « Visit to Norfolk »

    First time visit to BW. Not impressed with the room or amenities at all. The staff was wonderful, the location is great, just walk through the breezeway to the beach. Room had multiple problems, plumbing was having issues, fridge was working incorrectly, broken chairs at the table, couch was very old.

    4
    « On the beach »

    We stayed three nights in an ocean view room with two of our grandkids. The staff was great and I mean that. The front desk was very accommodating and friendly. The room was comfortable, larger than the average motel room, clean, comfortable bed and a kitchenette. The breakfast room is large enough and has a good selection of cereal, eggs, waffles, bacon and sausage etc. I would rate the overall experience a 2 1/2 star, a very good value for the area. I would stay here again.

    4
    « Excellent Location/Reasonable Price »

    Stopped in for a night on our way home. The clerk was especially helpful and friendly. Our room was large, included a kitchen, and overlooked the Chesapeake Bay. The room had been recently renovated, with new carpet, bath facilities, and paint. Breakfast was included. There was some noise leakage from other rooms, but tolerable.

    4
    « Best Western PLUS Holiday Sands Inn & Suites, Norfolk »

    Nothing's cheap near the water, so this is a pretty good value. Solid work-horse hotel. Staff is very friendly, Everyone we dealt with, from check-in to check-out, was great. Beautiful location, right on the water, and close to a variety of restaurants and other amenities appealing to young and old.

  • 5
    « Incredible location at the Beach and great service! »

    While working on a governmental project I returned to this BW again and once again received great service, quick attention to problems I encountered with the phone, and incredible round the clock service quality by all who worked the hotel. I received great instruction on how to get where I was going, avoid traffic jams, and get mail and shipping services as well. The staff is well informed, sincere about making one feel at home. The views are inspiring,and the towels soft and supple--not cardboard like other BWs. WOW! I will come back.

    5
    « Very comfortable room. »

    Room had everything I needed. The bed was very comfortable, best sleep I've had in awhile. Got a last minute deal on the price which made it affordable. Hotel was very close to friends I was visiting in the area. Plenty of Restaurants and shopping in area.

    3
    « Right on the Bay »

    This hotel is right on Chesapeake Bay with a very large open patio on the back side of the dunes. It clearly has been around for decades but you can tell the owners have made multiple upgrades over the years. There appears to be a newer multi-story wing attached but we stayed in the older 2-story part. Our room (124) was almost like a 1 bedroom apartment. It had kitchen with refrigerator, range, sink and cupboards. There was separate bedroom with a queen bed in back (bay side) and in the main living room there was another queen bed with a hideabed. I could see how this would be a nice room for a family vacation. There is a free breakfast buffet that has the standard hotel breakfast buffet fare. The buffet room is clearly too small for the number of rooms at the hotel. It was also extremely hot (in March) so I can't imagine what it would be like in the summer. This is a decent, clean (if a bit frayed around the edges) place to stay in Norfolk on the Bay.

    4
    « Very nice hotel. Night audit woman is amazing. »

    The room itself was very nice. The young woman night audit person was amazing. She was super helpful and absolutely the best!!! The negative: The breakfast cleaning woman is extremely rude. Will constantly complain about wanting to go home. Will argue with what your getting to eat, then make the atmosphere very tense and uncomfortable.

    3
    « One Night Stay »

    Two queen size beds in ample space with a small kitchen and cable TV. Very nice accommodations at a good price. Unfortunately, noise from late arrivers above us and traffic outside kept my wife awake much of the night and a non-requested wake up call in the morning did not help either. Served a very good breakfast in the morning

    4
    « Best Choice in Area »

    The other possibilities in the area pale in comparison. This is the best venue. This hotel is reasonably priced except in the summer time. In summer the rates are more than I am willing to pay. The breakfast is much like other Best Westerns. One morning omelets were offered. I could not finish mine. Instead I ate the waffles which are always a good choice with Best Westerns. Enjoy the easy accessibility to the bay beach.

    5
    « Great room »

    View of the ocean and right on the beach. Room was very clean and a to die for hot breakfast will be back for sure. Extra pillows and soft towels no weird smells over all was a very good room. Staff was very helpful and the grounds were well maintained

    5
    « FAMILY AND SOLO ACCOMMODATIONS GREAT! »

    Easy access to airport, shopping, restaurants, churches, highways, military and medical facilities. Friendly and courteous staff in front office. Easy access to the beach and entrance/exits from rooms. My room was clean, fresh sheets, new bedding and scrubbed bathroom, with kitchenette. Nice balcony overlooking the bay attached to my room.

    3
    « Quick stay at a value older property »

    I booked this hotel for some business in the Norfolk area. This property is adjacent to the water and is a old motor court-style hotel from the 1960's that's been renovated a few times, also there is a more recent tower addition attached to the hotel. Access was fairly easy from the Interstate & major roadways. I was a very late arrival, check-in was uneventful and quick at 3 AM. The room featured two queen beds, flat screen TV and a kitchenette. The appliances were older but all appeared to be in working order. The room was mostly clean, however some peeling paint and noticeable wear on all furnishings was noted, as well as dirt & dust on the carpet along the bed nightstands and a musty smell in the room. The bed was comfortable and the heat (it was COLD outside that night!) worked well. The following morning however, things went bad as the hot water went from good temperature to ice-cicle cold in less then 5 minutes (Property is on a central water boiler, my guess is the boiler quit). Towels were marginally soft but well used. There was a complementary breakfast till 11 AM on site, but I didn't get a chance to check it out before leaving unfortunately. Management offered no compensation for the difficulties with the hot water on check-out. Hmmmph. This is a good property for the value, price point was below the average in the Norfolk area. I might return stay here if I returned to the area again, but given that I HATE cold showers I'm really on the fence here. Normally I'd rate this property very good, but the water issue & indifferent management drops it to medium-average.

    4
    « Great deal with a great location »

    Right on the water, lots of restaurants and bars nearby and an overall pleasant experience. The staff was friendly and they have free breakfast which is always welcome.I would stay there again for sure.

  • 4
    « Best Western Ocean View Norfolk, VA »

    Ocean View is a funky area with very few amenities but this is a well-maintained motel with direct access to the Chesapeake Bay beach. The rooms are very small but very clean, and the complimentary breakfast is good. I got a good rate by calling the motel directly. Staff is very friendly. Good restaurants are a fairly long drive away. This is a good location for a low-cost stay with direct access to the Chesapeake Bay beach.

    4
    « Nice location and good value »

    This is my second time staying at this hotel for business and it is right on the beach which is wonderful! The hotel is a good value, room amenities pretty good, bed extremely comfortable, but the wireless internet was very slow. Other than that, I enjoyed my stay. The breakfast was pretty good as well if you are used to eating the standard American breakfast.

    2
    « Night creatures and opening doors »

    Very upset with my stay. About 5 minutes after turning off the lights, I turned the light back on to turn the heat down. To my dismay, there was a very large disgusting Water Bug crawling across the floor. I grabbed a briefcase and with both my hands swung it as hard as I could to smash this monster. I immediately called the front desk. They offered to move me to another room. Before the manager showed up, this creature started moving again. I tried several times to smash it with my shoe, but it continued to run, even though I was pounding it with my shoe (size 13). It ran into the closet where I finally was able to beat it to death. After my day long meeting, I came back to find my hotel door standing wide open. I slammed it closed & tried to take a nap. A few minutes after laying in bed, the door swung open again. The room was very small. I am 6'4 & there was barely enough room to walk around the bed.

    5
    « Gem of the East Coast »

    A darling little motor hotel on the beach. Clean with nice amenities (pool when in season, free breakfast) It has a great price, and the customer service is excellent! It is located off the beaten path of Virginia beach, so you escape the touristy prices and expensive parking lots.

    4
    « Great Staff and View »

    This is an older motel and rooms are not fancy,but the views are great,and the price is right.Staff is super nice and very efficient.The kitchenette makes it great for family vacations and you can walk right out to the beach,which is not usually crowded like the Va.Beach oceanfront.Breakfast is nice, Beds are comfy, and the rooms are clean.Would recommend.

    4
    « NYE fun »

    It was my first time staying at a Best Western Plus. I was VERY pleased with the hotel, service and price. I was able to get an oceanfront room for less than $150 on New Year's Eve. I definitely will be staying at this location again.

    4
    « Value for the price »

    Room was clean, but had a stale smell like it needed to be aired out. Nice view of the bay. Breakfast consisted of eggs and biscuits with gravy along with the normal pastries, coffee, etc. I checked rates online, but did not make a reservation. When I called en route I was told that to get the rate I saw at bestwestern.com I would have to book online. That was inconvenient since I was driving, but I worked it out. Desk clerk was very helpful and professional during check in.

    2
    « I wouldn't stay here again »

    So I booked this room because it was right on the beach and a great price .. It's re modeled inside new tub/walls sinks carpet is real soft (walked on) but room was dirty as hell I was upset there was even trash left in one of the trash cans ( not from us)

    4
    « Beach front in Norfolk »

    Difficult to find in this area. Make sure if you want a balcony that you request the tower. All other rooms either do not have ocean view or if they do there is only a window and you can't step outside which seems a design flaw to me. Very nice staff, reasonably priced for the area and within 10 minutes or so of Ghent and the Downtown Norfolk shopping and restaurants.

    5
    « Great location, clean room, comfortable bed, good breakfast »

    This hotel is right on the beach. We only stayed the one night, but enjoyed it and would come back. The breakfast was included and so was the internet. You also get free coffee and juice in the hotel lobby 24x7. Our room included a kitchenette too which had a large refrigerator.

  • 5
    « Great Place to Stay »

    This hotel is a great place to stay. The staff are very friendly, helpful and pleasant. The breakfast choices are excellent. The kitchen facilities are a good option too. We even got to see dolphin in the bay, two mornings out of three!

    5
    « another great stay »

    We have stayed here the last two Christmas visits to family in Norfolk. The rooms are clean and spacious. We love the bayview balconies. Staff is always very friendly,,from front desk staff, housekeeping, and the great breakfast room. Everyone is always so courteous. Will continue to stay here during our visits to family. Thanks for another pleasurable stay!

    5
    « Visiting Norfolk? »

    Nothing fancy...but wonderful people to work with, especially the Breakfast Hostess. A varied breakfast with hot items, cold cereals, fresh fruit, yogurt, beverages all prepared and served by a sincere, wonderful woman. You can walk to the beach anytime. On-sight Laundry room at reasonable prices. Great Value for little money.

    4
    « pleasant experience »

    We liked the oceanview with balcony, overlooking the chesapeake bay. The bed was good, the room looked good. The cook did great with the scramble eggs and sausage gravy! (she really have big chunks of sausage, not specks and most hotels have.) They had little waffles and offer syrup and strawberry topping and whipped cream....Wow! She was very helpful and pleasant. The clerk we had was terrific. Suggested a great seafood place.

    5
    « Great stay »

    We stay at this hotel every year for Christmas usually stay 2 or 3 days. Last year we had a very bad experience there with rudeness from housekeeping staff our rm was just nasty. But the hotel is located in a great place. So we decided to give it another chance. WOW ! Our room was spotless we got a rm with new carpet freshly painted our rm had never been so clean.staff so friendly. Our housekeeper I believe her name was Irene older African American lady. Just as sweet as can be. Tamesha love her always great to us each year. We did have the pleasure to meet Karen as well what a hoot morning,noon,and night always around making us laugh. Even brought us up some homemade cookies for the kids she made herself. My son who is 12 had a book report to write while on break. Karen took time out of her evening and said ok I will help you do it. Now that was just upon n beyond especially considering it was on Anne Frank. I don't know where she came from n who found her. But she is a GEM! As well as Tamesha and Irene. You all made our stay very special this holiday.Thank you

    5
    « Good plae to stay »

    Great place to stay as it is right on the beach and nearby shops and restaurants. Staff was very helpful and rooms were clean and large. Staff gave good recommendation to restaurant and nearby activities.

    5
    « Great place to stay »

    This was one of the most enjoyable stays I have every had the staff was very helpful and always friendly I would highly recommended this hotel. the rooms were very clean and comfortable. The breakfast was always hot and keep full. Great place to stay

    4
    « Great place if you need to bring your dog »

    I needed a place that could handle a medium size dog and this hotel worked great for that. It was also great because you could just go out the back and take a lovely walk on the beach. The bed was very comfortable. The room was a little dirty and a little smelly but I think this was b/c it was designated a "pet" room. The off-season price was just fine. Also, it was very easy to get to and close to major highways.

    5
    « Another Great Stay »

    This is my 2nd stay at this location. The staff is super friendly, attentive, and accommodating. The hotel is in a great central location. The view was awesome. Very close to the Navy base but far enough away to avoid the traffic. A great landing spot for rest, but close enough to go anywhere without a long drive. This will always be our hotel of choice when visiting Norfolk.

    5
    « Angie »

    The location of this hotel is great - right on the Chesapeake Bay with walk-on beach access. But the best part of this hotel was Tamisha. Oh my, she was absolutely the best front desk person I have ever encountered.

  • 4
    « hidden gem »

    What a surprise to find this little gem of a hotel located so near to our relatives in Norfolk, VA - and right on the beach. We have stayed here twice - each time for several days - and have not been disappointed in any way.

    3
    « Could have been better »

    The facility itself wasn't bad, it was on the beach, had a good breakfast & the check in staff was friendly. However the fridge did not work properly (everything froze, even on the right temp) & the maids came around knocking on the door at 9am. I understand they have a job & they'd like to get it done, but don't go around knocking on doors at 9am!! People paid good money to have a peaceful relaxing stay, not get woken up because of your noisy carts & you knocking on doors because you're ready to go home.

    4
    « Dog friendly on the beach »

    We specifically selected this hotel for its dog friendly status. Traveling with animals limits ones options and this hotel surpassed expectations. I liked that it is a smoke free - PROPERTY and pet friendly and water front and reasonably priced. The reservation staff was very helpful booking 3 rooms with different requirements and getting them close together. The building and décor is a little dated but the other amenities made up for the lived in appearance. I would definitely return.

    5
    « Excellent Customer Service - Karina and Tamesha »

    Stayed for 4 nights from Nov 7 to 11. I would like to commend these 2 ladies (Karina Rodriguez and Tamesha) who both rendered excellent customer service. They were extremely helpful, courteous and made us feel so welcome.

    4
    « Beautiful Place »

    Overall this is a lovely place to plan an escape. Its quiet and they are right on the beach! Perfect place to have an enjoyable get-away weekend. The beach is clean and well kept. Staff was always smiling and happy!

    5
    « Summer Beach Getaway »

    If you want to get away with your best love; this is one of the places to stay at for a nice quiet get away. All you hear is the the bay front water all day and night. Even when a thunderstorm had came on my last day; it was a great sight during the night hours and you can see the Chesapeake Bay Bridge at a distance from the beach.

    4
    « Best Western + Holiday Sands Inn & Suites »

    Good room for the price. Kind of an isolated area, but not far driving wise from the destinations you probably need to go in Norfolk. Very helpful and courteous staff. Nice view of the beach from my room. Lobby food amenities could be better. Not much in the way of eateries nearby, but the staff can recommend local restaurants that are pretty good. Had an issue with the wake up calls, but not a big deal. I'd go back there again.

    3
    « Nice location, but... »

    This is the second time we've stayed here. It was ok the first time too, but we've never been overly excited. This time was a little more difficult... We stayed in a king suite.. REALLY small two rooms and the bathroom was tiny. Maybe I was just expecting too much, but... The King Balcony room that we had the last time was FAR larger. The noise level was almost unbearable. I realize that the hotel can't really be responsible for the noise that other guests make, but perhaps a little sound-proofing would go a long way. I could literally hear every conversation that took place outside, in normal tones... I could hear the neighbors popping the top of their beer cans, the doors slamming, carts rumbling down the sidewalk, heck, one night I was SURE someone was moving furniture above us! The housekeeping really left something to be desired on this trip as well. We stayed four nights and the garbage didn't get emptied until the morning of the fourth night. The sink, tub, and toilet didn't get touched until at least the third day. It was never vacuumed. The bed was made every day, but they didn't even bother to pick up the little decorative pillow from the floor at the foot of the bed on the first two mornings. Didn't replace the in-room coffee items the last two days either. The location was perfect for us as it is only a few blocks away from relatives. The location on the beach might be great during better weather, but we didn't get to enjoy that this time around. I'm not sure we'll be staying here again though. The location doesn't really balance out all of the other issues. I think we'll be staying elsewhere on our next trip.

    4
    « Fabulous views, good deals off season »

    I stayed here twice in September, the 2nd time was much better (the first time was right after Labor Day, and I guess they sprayed for bugs because we saw a couple! Yikes!) Both times I met a friend who was driving up the East Coast and needed to stop overnight on her trip before continuing on the Chesapeake Bay Bridge Tunnel..so we met for girls night out and gabbed into the night! The views were spectacular and we enjoyed our coffee on the balcony, and also sitting around the outdoor pool. We were lucky to have good weather both times. The AARP discount brought the price down to a very reasonable rate (we split it, so it was about $55 each for the night.) Beds were comfortable, and the rooms were clean (well, except for that one incident on the first stay, we saw two roaches! But we recovered, and it wasn't bad enough to prevent us from going back a second time - which turned out to be bugless!) They seem to have a pretty good free breakfast, although neither of us indulged, we were happy to just have coffee and a few snacks we'd brought. Appreciated the fridge in the room, too.

    5
    « Great Hotel »

    I was in Norfolk for the USS Cole Memorial service on Monday, October 12 and stayed here on Sunday, October 11. The décor of the hotel both from the outside and inside was great. We stayed in the towers which offered a beautiful view of the ocean and skyline. Room was super clean and very fresh. Tameska at the front desk offered several places to eat.

  • 4
    « good stay »

    Good stay right by the beach. A little sketchy area of the beach to be in, but you feel as if you are in a little bubble with the service you get here. Great service, felt safe there, good spot right on the beach, clean, worked for me for my one night stay!

    2
    « My Last visit to the Best Western Sands »

    After finding this hotel in 2004 when my daughter began college in Norfolk, this will be my last visit. I have been very disappointed in how the service and hotel facilities have not been kept up as I think they should have been. And I have found reporting a complaint does no good. They smile and listen very attentively but then proceed to ignore your complaint and offer no accommodations or assistance.

    5
    « Great Ocean View »

    very friendly and responsive employees, great ocean view, outstanding breakfast great choices and staff very helpful. Parking area was secure, departure gift was a nice surprise (water, breakfast bar, fruit).

    1
    « Great customer service, horrible motel to stay at. »

    When we walked up to the front desk, I was worried when they said, "You're really staying HERE for 7 days???" When I saw the room, I knew I was right to be worried. I had no idea this was a motel because of the misleading pictures on their site. One site even said it was a mid-range hotel! The staff were very kind, offering to upgrade us to a nicer ocean view suite when it opened up. Unfortunately, the noise from neighbors coughing, flushing toilets, taking showers, and slamming doors plus the traffic outside and the AC unit that sounded like a dying beast mating with a possessed train made it impossible to sleep. There were also strange lights coming through the drapes and blinds which wouldn't close. Not to mention the neighborhood; we walked down the street to find a restaurant and made sure we left before it got dark. Fortunately, we only had to stay 1 night. Once we found out how horrible it was, we found an open rental condo in Virginia Beach, got a refund for our stay at best Western minus 1 night, and spent the rest of our vacation overjoyed to get a good night's sleep. I feel tricked into choosing this motel, and not only will we never stay at a Best Western again, we will tell our friends to avoid this chain of motels.

    4
    « Enjoyable »

    Staying a the Norfolk Location was enjoyable. The staff was accommodating and very polite. Kimberly at the front desk was a joy, she has a great personality and new the area well. She is also a getter-done kind of person. Will be back to stay again.

    3
    « Disappointed »

    I selected this hotel because of its location (in Norfolk and on the beach). Our family was in town to welcome our Sailor home from a 7 month deployment in the Middle East. We were looking forward to family fun on the beach, grilling on the sun deck and maybe even a dip in the pool. It rained from check in to check out. Aside from the fact that the room was overpriced for the time of year (not peak season), the rugs and upholstered furniture was old and FILTHY. We kept our feet covered and put sheets down on the furniture. We had two rooms. In my son's room the ceiling in the bathroom leaked until it flooded the floor. We called maintenance and they said the upstairs guest had taken a shower without closing the curtain. They offered no cleanup or repair. The check in clerk was probably tired when she checked us in that evening, but so were we. I had driven 7 hours and then waited several more for my son's flight. He was literally on planes for 24 hours. The clerk was curt, bordering on rude. My son wanted to pay for my room, but was not allowed until check out and then when he questioned about the difference in our room rates (for the same room)-he paid half what I did, he was told that it had to do when I booked the room. He was treated poorly and told that at ten minutes past the check out time (he was waiting in a long line) that they could charge us an additional day's rate. We were happy to leave. We didn't let the hotel staff or the rain get us down. We are so happy to have our Sailor home and we had a great family weekend despite the conditions.

    3
    « average »

    Nice location on the beach with chairs and towels provided. Very small room not even a chair.Receptionist was asked to order a taxi gave us a number to ring and they let us down. next receptionist put things right though. not bad for the price.

    5
    « Enjoyable experience »

    We loved the view of the beach and the sleep was so peaceful. it was quiet and pleasant. We will definitely book our stay at a Best Western for another trip. I don't get to take vacations as much as I want but getting away for a couple days at a place so relaxing makes it worth the moments I can take off.

 

Getting to the hotel ...

All directions
·From: Interstate 64. Head east to Hampton Roads Bridge tunnel, Exit 273. Turn left on 4th View Street. At the light turn right, then turn right onto Route 60. The Best Western Plus Holiday Sands Inn & Suites is approximately three miles on the left side. ·From: Route 13. Head south and turn right on to Route 60. The Best Western Plus Holiday Sands Inn & Suites is approximately six miles on the right.