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Best Western Plus Hotel Holiday Sands Inn & Suites, Norfolk

1330 E Ocean View Avenue, 23503-2208, Norfolk, United States - See on a map
Best Western Plus Holiday Sands Inn & Suites - Exterior view The Best Western Plus Holiday Sands Inn & Suites is ideally located in the center of Norfolk. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Holiday Sands Inn & Suites! Colonial Williamsburg and fishing are two big reasons many guests stay at our Norfolk hotel, and there are endless possibilities to make the dream vacation a reality. Are you looking for the perfect oceanfront room? At our Norfolk hotel, a private beach is just steps away. Spend the day sunbathing, playing in the surf, or fishing in the waters. Suites with full kitchens make extended stays simple, and our friendly staff is dedicated to ensuring your stay is as pleasant as possible. The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway. This hotel in Norfolk, VA is also near the Naval Base, and our Norfolk hotel caters to many service men and women. Close proximity to military installations and bases make commutes easy so that guests can squeeze in plenty of leisure time, too. The Virginia Arts Festival International Tattoo event is a particular favorite. Our Norfolk hotel also offers close proximity to universities and colleges in the area. If you are a visiting student, professor or staff member, welcome to your home away from home. Festivals throughout the summer from May to October make those long summer months a little more enjoyable, and big college events like graduation and move-in weekend are simple to get to when staying with us. We are centrally located between all naval installations, including Naval Station Norfolk, Little Creek Expeditionary Base, and Norfolk Naval Air Station. Business travelers with Norfolk Portsmouth Shipyard, Norfolk Southern and Langley and Newport News Shipyard also depend on our Norfolk hotel to provide clean, comfortable accommodations. Our hotel offers many spacious rooms with kitchens, giving guests everything they need for a longer stay. At the time of check-in, there will be an additional $250. 00 incidental hold added to your card and will be released upon check-out if there are no incidentals accrued or damages to the room. May take 3-7 business days for the hold to drop off. Book a kitchen suite at Best Western Plus Holiday Sands Inn & Suites today and save! Enjoy your stay. We are FEMA approved and are able to accommodate those displaced who have been pre-approved by FEMA.

Best Western Plus

Hotel Holiday Sands Inn & Suites




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
GreenLeader Bronze
based on 1088 guest reviews
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Sleep Quality

"This hotel is a hidden gem"

User 10/06/2021

Overall, I was extremely happy with this property. Located on the beach, great staff, dog friendly, good breakfast, clean room, great location. I would definitely recommend this hotel and will use again.

"Nice beach!"

Pam S, Shelby, United States 09/06/2021

The room was clean. We had a ktchenette. I am 5'2" and the shelf that the microwave was on was taller than me, which made it difficult to use. The tv did not work. The breakfast was ok, except the sausage and eggs were cold. The patio behind the hotel was very nice! There were lounge chairs, patio tables, picnic tables, and grills. A family was grilling and brought their food for dinner. Such a great idea! We are not familiar with the area, and didn't see restaurants nearby. We didn't use the pool, but there were people having a fun time there. The beach was wonderful!

"Great Value"

User 07/06/2021

The staff was absolutely amazing. The beach close, quiet and clean! My kids really enjoyed the pool and the location of the beach made it easy to switch back and forth.Wish there was better coffee in the room and on breakfast bar. Would stay again!

"Nice location, but likely won't return"

zwic2ofus, Chantilly, Virginia 07/06/2021

We chose this location because it was rated well and in close proximity to the person we were visiting. One the plus side the staff was friendly and helpful, the room was clean and the bed was comfortable. I also liked the fact it was close to the beach and there was a place ro rinse the sand off our feet. Downsides to this hotel were: 1. There were no extra linens for the pull out bed. We had to return to the front desk to retrieve them. 2. It was super noisy at night. The second night as we were returning at about 11, there was a family just checking in and they had kids that were yelling until midnight or later. 3. There was no door between the bedroom and the main room of the suite meaning that the person sleeping on the pull out could not fall asleep until lights in the bedroom were shut off. 4. The tub did not drain well while taking a shower. There was at least three inches of standing water while showering. 5. The exhaust fan in the bathroom did nothing for the steam. Also, the fan should have been on a swtich separate from the light. 6. The room smelled weird as soon as we walked in. I eventually came to realize it was likely the deodorizer/sanitizer being used. It was not a pleasant smell. It really smelled like they were trying to cover up smoke in the non-smoking room. 7. There were not enough parking spaces on the same side of the hotel as our room if you returned to the hotel later at night. 8. If you wanted fresh towels, you had to ask the front desk. The hotel did not provide daily room cleaning service.

"Wonderful Staff"

User 03/06/2021

This hotel is great for so many reasons. The beach is low key the rooms are very affordable and clean and they staff is wonderful. The level of customer service is amazing!!! I will be staying here again

"Decent budget beach hotel"

User 13/05/2021

I was a little worried when I saw the mixed reviews, especially when they put us in the older motel side. But it was fine. The room was clean and comfortable for our family of four. It was nice to have a larger refrigerator with a real freezer. I could easily see us staying longer than a weekend here. I think this place is ideal in the shoulder seasons when it is less crowded. The walls are thin and you can hear the foot traffic outside and the surrounding rooms. Bring earplugs and a sleep mask if you are sensitive to light & noise. No issues with the staff and the free take-out breakfasts were adequate. The location was convenient, lots of stores of restaurants within a 10 minutes drive. We liked room 121 because it was right next to the entrance to the sundeck & beach.

"Great Location"

655maritzam16, Memphis, Tennessee 09/05/2021

Great location, right on the beach, sunrises were great. Off I-64. Very quiet and plenty of parking. Was greeted and rewarded for. Wing a Best Western member! Being able to step outside and take a walk on the beach was awesome! Great little restaurants in the area. Ocean View area was great.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your feedback. We are happy to hear that your overall experience was a positive one.

"Excellent place to stay"

User 02/05/2021

We were in town for a short weekend and came across this Best Western Plus to book. Kalyn was excellent at check in, all the staff we came across were so friendly and helpful. They text messages to check on us were so thoughtful and gave easy access to answer a quick question. Our experience was very quiet, clean room, with a great beach view.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your positive feedback. We are also happy to know that you enjoyed your visit. We look forward to your return.

"Maybe the newer looking section isn't bad."

Christen W, Lima, OH, United States 14/04/2021

The people at the front desk were nice and thorough. The room I was in had was in the less desirable section of this motel. The room was ok, nothing special and the front door to the room is in desperate need of replacing. There was no trash can in the bathroom and the bathroom was weirdly remodeled. There was a weird built in seat in the shower, as if anticipating people getting tired in the shower. Although it seemed to have dirty corners and base-boarding throughout the room, I think it was more just old and needed replaced. I think the cleaning people definitely do the best job they can considering. Just didn't have a warm fuzzy going into the room, but also didn't feel like I was in any danger or unsafe.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your review. All feedback is researched and presented to the appropriate staff. Thank you

"Customer Service Nightmare"

User 13/04/2021

Never try to do a nighttime check in. The front desk is supposed to be 24/7 service but at arrival I was told I'd have to come back at 4PM the next day because they had already shut their system down for the night even after telling the staff I had reserved that night as well. It wasn't until I called the reservations customer service line before the staff member would even acknowledge that I had reservations!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your review. We apologize for what appears to have been a misunderstanding regarding the check-in policy and procedure.

"Beautiful View"

klambertus15, Long Island, New York 09/04/2021

The location was a little sketchy. But the view from our balcony was beautiful. We enjoyed seeing dolphins in the bay in the morning, and the breakfast to go was a treat. Overall we were happy with our stay.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your review. We are happy to hear that your overall experience was a positive one.

"I had the worst stay in a cold room I would recommend don't stay here spend your money at a better hotel"

User 07/04/2021

Warning don't stay here, I was in Norfolk to visit family for Easter, so I scheduled a weekend stay at Best Western Sands inn & Suites. I had the worst stay, my room was freezing it did not have heat and the night temperature was around 30 degree and when I asked to be moved to a room with working heat I was told that there were no rooms available to move me to and they would not refund my money so I could find a better hotel. The staff lied to me, I spoke to the hotel Manager Michelle More after I got home to receive a some sort of compensation for my terrible stay and she lied and said that there were rooms that I could have been moved to and she refused to help me, said that she would call me back but I have not heard back from her. Also, there was no maid service when I went out for the day and returned to my room I found it in the same condition that it was in when I left it and was told that they did not provide maid service on weekends and I had no clear towels. I am a rewards member but I have been treated terribly I would never imagined that I would be treated so bad and unvalued as a reward member. I am still waiting to hear back from Best Western and I will never stay at another Best Western and I warn anybody thinking of staying at Best Western Sands Inn & suites DON'T stay there spend your hard earned money at a hotel that is worth it.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Mr. Rice, Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for any misunderstanding that has taken place. After a thorough review of the situation, it appears that the front desk was not advised of any issues that you were experiencing until the next morning after you checked in. As soon as you notified the front desk, the assistant manager sent two maintenance staff members to your room to check the thermostat. It was assessed that the heat was properly working at all thermostat levels. In fact the heat was left on at 89 degrees so that you would know that the heater was working. Although the heater was working, we did provide you with a discount off of your final bill. With regards to the housekeeping service, it was explained to you at time of check-in that due to COVID-19 stayover would not be available however we would be happy to provide you with fresh towels. Stayover service is limited at this time, as it is posted on the window at the front desk. Again, we apologize for what appears to be a misunderstanding.

"Overnight late checkin."

User 29/03/2021

Everything was perfect except one thing: there was no receptionist upon arrival. That may seem petty, but I had driven a 26' truck from Boston to Norfolk over 12 hours with 2 boxed up pets that were dying to get out. I wasn't sure what I was going to do when the doors to the place were locked, and I had already bought a night. Luckily, the lady who was coming on in a few minutes opened the door for me after I tapped on it a bit. 4 stars cause this was the only fault

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business and your feedback. We apologize for any inconvenience you experienced during check-in. During the evening hours, the desk receptionist finds it necessary at times to leave the desk to assists other guests located throughout the property.

"Get Away"

jennifermmalpica, Norfolk, Virginia 04/03/2021

I want from being a empty nester, to a full house due to covid. Best Western is near me and has afforded for me to take a break. I've ventured off to fine my peace and a bright place of freedom, without the extra expense. It was just right.

"Great hotel"

User 14/02/2021

I surprised my girlfriend with a trip to the beach was looking at a couple of hotels but yall had the best price..wasn't expecting much but was nicely surprised with yalls service,room quality and hospitality I will definitely be recommending you to others!! Btw the ham sandwiches for breakfast were 10/10

"Family weekend"

User 07/02/2021

Very clean and extremely friendly and helpful employees. Breakfast was served with a smile and had a grab bag for each visitor. Very close to the beach and local restaurants. Will definitely be back this summer.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are very happy to hear that you and your family had a pleasant visit. We look forward to your return!

"Less rhan expected"

Z0rra, Lynchburg 24/01/2021

Online info mentioned a hot breakfast and I chose this property partially because of that. Compared to other Best Westerns, this breakfast was the most disappointing. No fresh fruit, a substandard sandwich on weekends only, OJ at 1 breakfast but not the other, no granola bar as mentioned on the placard, no herbal tea, no milk for the cereal. Other properties have figured out how to manage covid. I was able to get a blanket when I asked foe the 2nd night of my stay, but I didn't realize that there was only a sheet with the single layer bedspread until I got into bed the first night. Staff were helpful, so it's just a matter of setting realistic expectations and then meeting them!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your feedback. All of the Best Western brands are provided with various options that we are able to offer to guest. Our modified breakfast consists of a Yogurt, breakfast bar, which can be a nutrigrain bar or granola bar, fresh fruit (apple or orange), a pastry or muffin, choice of bottled orange juice or bottled water. As part of the COVID-19 protocols, blankets have been removed from the rooms to ensure that they are laundered daily with all of the other linens. Once laundered, blankets are placed inside of a sleeve and made available at the front desk. Having the blankets available upon request are most suitable for climates such as ours with the constant fluctuations in temperatures. Again, we appreciate your business and your feedback.

"Winter Beach Staycation"

User 02/01/2021

I didn't know this Best Western Plus existed and I'm a native of Norfolk. It was a great value for a very nice room right in the beach. The weather was not the best but we enjoyed the hotel very much. My husband and I will be revisiting Best Western Plus again especially during the summer months. Thank you for a great staycation!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your positive feedback and we look forward to your return!

"Great Place to stay"

Patricia S, Fairfax, Virginia 31/10/2020

This is a clean, comfortable place to stay. The staff is pleasant and go out of their way to make your stay pleasant. During covid they have grab and go breakfast which is quite tasty. Coffee, hot water for tea or hot chocolate is always available during lobby hours, with a sanitizer to clean your hands before you pour your beverage.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you very much for your business and your review. We are happy to hear that you enjoyed your visit and we look forward to your return.

"Overpriced and out of date"

Hoosier1960, Indianapolis, IN 06/10/2020

My wife, teen daughter and I stayed here on Saturday, 9/26. There are two parts to this hotel: a 2-story u-shaped part that looks like an old motel from the 60's, and the "tower" which is a short in length 5-story addition attached off to the side. We stayed in this "tower" on the fourth floor. It was 2 Q beds and had a medium sized flat screen TV, small fridge and microwave, and coffee maker. The sink area was part of the main room with the toilet and shower separate. The beds seemed comfortable enough for one night, but that was about as good as it got. As has been stated in recent reviews, there was no spare toilet paper and the toilet is a vacuum flush, so it's REALLY LOUD. There was also no kleenex, the clock didn't work and no way to set it manually. The beds only had a sheet and thin cover and there was no extra blankets in the room. Tried to call down to the desk to get blankets, but the phone didn't even work. The lady at the front desk was nice and got us blankets when we went down to ask. As was also stated in another review, you have to go to the other side of the hotel (the old, 2-story part) and knock on a door to get the breakfast, which was, like stated in someone's August review, a large croissant w/ a small fried egg & very small piece of sausage on it, an orange, and something else that I forget. This place needs a lot of updating, especially to justify a $171 per night cost for the offseason. And it doesn't seem that the management cares as I don't see any response to reviews, good or bad. Wouldn't ever stay here again and would be very wary of staying at another Best Western in the future.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Due to the current COVID-19 crisis, we have experienced some challenges with system reviews. With that said, we apologize for the delayed responses. Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for not exceeding your expectations. While we do occasionally make mistakes, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With regards to our breakfast; we hope to resume to a normal breakfast once the pandemic and the related restrictions allow us to do so. We hope that you will consider staying with us again after our renovations next year, so that we can have another chance to provide you with an excellent experience. When you are ready to return please contact me directly with your reservation request and I will be happy to assist you. Again, we appreciate your business and your feedback. Stay safe!

"Wonderful Stay"

User 29/09/2020

Really enjoyed my stay! I didn't expect the room to be like an suite! Had a living room with tv and hide-a-bed, and a bedroom with king bed and tv. Really nice! and extremely affordable. Right on the beach with a beautiful view. Will definitely be staying here again!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are so happy to hear that you had a pleasant visit with us. When you are ready to return please contact me directly and I will be happy to take care of your reservation. Again, thank you for your business and your positive feedback. Please stay safe!


User 08/09/2020

We made reservations here at the last minute, because of the ratings, and pictures it looked fine. Plus we have two big dogs with us. Unfortunately we checked in late due to traffic and rain slowing us down. A 3 hour drive turned into 5. By the time we got there it was late and dark. The floor of the room was horrible and so dirty, the room had mold and looked like it had not been cleaned, the bed looked ok, but I still slept with full clothing on. Plus they didn't even leave an extra roll of toilet paper in the room. We will not be back to this hotel, I'm very surprised its not living up to the Best Western title!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to provide us with your feedback. On behalf of our entire team we would like to apologize for not meeting your expectations. We have recently contracted with a new housekeeping staffing agency to ensure that our guestrooms are exceptionally clean and comfortable. Your comments will be shared with the appropriate departments. We are using the slow season to renovate and prepare for next year so If you change your mind and would like to visit us again in the future, please do not hesitate to contact me directly so that I may take care of your reservation. We appreciate your business! Please stay safe!

"LOVe was NOT felt this weekend"

User 22/08/2020

As a resident and Fan of OV, it pains me to have to write this. There will never be a day that I would suggest the oceanfront over my own Ocean View area! I LOVE OV! That all changed today. DURING A PANDEMIC! I am a Travel Agent, recommend and book reservations for Best Western over EVERY other hotel in the vicinity. The sights, ease of getting around, affordability, beach locale, and HELPING THE BUSINESSES IN THE OV COMMUNITY ARE IMPORTANT TO ME. I only wish that was the case for Best Western's staff today. My clients called me, early morning, to inform me of the issues they were having. Having drove down the night before,they overlooked and understood there was an issue with the doors and could not receive keys. They also accepted the many flies in the kitchen. In addition, they brought their elderly mother with them, and she was stuck in the bathroom!! The door was recently painted or repaired and did not fit the door jam! How awful... To top that off, they were unable to utilize the suite the booked properly! Relying on websites and such, as a Travel Agent, is CRITICAL! Your site mentioned on numerous Booking agents, cooking utensils were included? THIS WAS NOT THE CASE! Imagine making a reservation, in hopes of coming to see how great Norfolk is, and not having a kitchenette to use? My clients reached out to the front desk and were told "THERE'S A DOLLAR TREE UP THE STREET!" (This staff member said it with an attitude as if she was was being inconvenienced) WHY WOULD ANYONE... WHO ISN'T FROM THE AREA, TRAVELLED BY CAR, AND UNABLE TO LEAVE TOGETHER GO SEARCH AND PAY FOR POTS AND PANS?! This hurt me as a human and the professional recommending Best Western, to My CORE! So much so that I drove over to the hotel in hopes of rectifying the situation. To my dismay, I walked in to the front office and was unable to. I asked the young lady at the front desk if there was a manager on duty. Her reply, with aggression, "Why?! How may I help you?" I began to tell her about my hopes of helping my client and ensuring that my clients became repeat bookings for the hotel. She proceeded to tell me she didn't know what to tell me. After being cut off, I paused and redirected the conversation with "Hello. Good Morning. Let's start over" I went on to tell her about the pots and pans and keys and she ignored me by talking to a reservationist who walked in! Then when she finally wanted to speak she said " I gave them a pan and a pot!" To avoid it getting worse and clearly her not understanding customer service or the impact she was having in the hotel's future reservations, I left. The only bright light was a staffer coming to the door and apologizing. Kaylyn, I believe, ensured the keys she brought worked for my clients. After the ordeal today and last night, my clients do not want to book here again, book with me without checking the property themselves, and are unsure of if they'll ever come to Ocean View again?! How terrible!?? In a matter of minutes, a front desk person has harmed Best Western's reputation and a small business owner's travel business! As a single mom and travel agent, THIS IS NOT OKAY!!

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for your experience during your stay with us. By making us aware of your experience, you have given us the opportunity to make improvements via customer service training and retraining housekeeping and maintenance staff members. Thank you again for your honest feedback

"Great location"

User 17/08/2020

We were right on the beach. It had a nice pool area that wasn't open due to covid but the staff were friendly and very accommodating. Rooms were clean with more then enough towels. There was a nice patio are in the back for bbq's, definitely recommend.

Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are happy to hear that you enjoyed your visit. If your plans ever bring you back to the area, please contact me directly as I will be happy to assist you with your reservations.

"Ok stay for a quick beach visit"

LPadilla1227, Manassas, Virginia 02/08/2020

Our goal was to be as close to the beach as possible without spending a ton of money, and also was hoping to prepare meals and not have to eat out as much. We got a king suite with kitchenette room. The suite was spacious and clean. We did bring our own disinfectant wipes and sprays so we could clean it ourselves. We were RIGHT on the beach. Even during the busy Saturday rush people were able to keep their distance and never was too crowded.Couldn't get any closer which was great when you have little ones and have to carry a bunch of stuff. The room was missing a shower curtain and happen to ask, I'm assuming, the head of house keeping for one and she immediately grabbed one and hung it up for us. She seemed very on top of things. Unfortunately our friends room was missing a curtain and they had run out but did get one the next day. Due to the virus I think there were some things just not communicated to us maybe bc the hotel guide books that are normally found in the rooms were gone. We didn't know there was an elevator at first, didn't know there was a laundry room to use. I guess they were offering breakfast but you had to ask for it? None of this information was relayed to us. It was nice that the cleaning people weren't coming in and out of the room to clean it. They did leave a stack of towels and other necessities after the first night but not anymore after that and as trash was piling up in our room we weren't sure what to do with it so we left it outside our door one day to take. Our "kitchenette" consisted of a microwave and mini fridge. Was hoping for a counter top or a full fridge/freezer to try and eat at the room more but we ended up door dashing most of the time. It was quiet the first two nights but as the hotel got busier for the weekend the more we heard doors were slamming shut all night, my friends could hear their neighbors fighting and yelling all night. It got so bad their bed vibrate bc of someone getting pushed into the wall. Obviously this could happen at any hotel but if you have little ones might be best to go during the week when it's a bit quieter. The area itself is ok. No boardwalk and not alot of restaurants. Alot of places on door dash that will deliver though which was good. There is a Harris Teeter with a Starbucks inside right down the road. There is a Rite Aid, CVS, Wawa, Mcds and other fast food places near by. Really not alot to do in the area but it's a quiet beach town.

"Comfortable and great location"

bbeers715, Baldwin, Maryland 29/07/2020

Stayed here with the family on business. The suite was perfect for the three of us. The views on the bay at night are awesome with the bay bridge tunnel in the distance. Service was nice and even let us check in a little early.

"Nope, just nope! Run!!"

Melissa S, Plymouth, Pennsylvania 28/07/2020

Run, don't walk from this hotel! Very disappointed with it. I've stayed at a lot of BW properties and this by far was the worst one, ever!! We walked in to our room and it had a terrible smell. Then we noticed the 3 dozen or so DEAD flies all over the floor, window sills and carpet. A good dozen were alive and landing on everything. Eww. Housekeeping came to sweep and vacuum but still, that's disgusting. There was a dirty towel laying over a chair with nasty, dead, smeared flies or bugs on it. Stains on the carpet. Juice or jelly splashes on the refrigerator door, freezer door and wall in the kitchen area. Along with dead flies all over the bathroom the light cover was absolutely gross. Thee was still garbage in a trash can in the living area. Definitely never staying here again. On top of this, they hold an extra $250 when you check in when it CLEARLY states on their website they hold $100. Disgusting hotel and overpriced.

"Girls Getaway"

Debbie G, Spartanburg, South Carolina 25/07/2020

This place has completely gone down hill. Amenities and service poor. Room smelled like it had been smoked in,, sand on floor. Towels never delivered when requested on 3 different occasions. Had to go to desk and ask each time we needed more towels. Bagged breakfast disgusting. Outside perimeter of facilty with overflowing trash cans attracting flies. Had to report to front desk 3 times before they were emptied. Obviously not being emptied each day. Something spilled on floor of elevator. Again, had to report 3ctimes before finally being mopped. Housekeeping member arguing with a guest about roaches in the room. No wonder they have roaches with trash piling up outside rooms and overflowing trash cans. Cost for what you get is highway robbery. 2 of the 5 nights we stayed room was $298. No pool, no exercise room, breakfast offered was not edible. Decreased services with increased charges. Will not stay here again or recommend.

"No housekeeping"

Bradley C, Danville, Indiana 21/07/2020

The hotel was nice and the location was good. No housekeeping for the length of our stay (3 nights). We received no fresh towels in the room without going to the desk to get them. Called and requested towels but had to go to the desk to retrieve.

"Glorified Motel"

Patricia S, Clifton, United States 14/07/2020

Well when I drove up I realized that I should have gone elsewhere but I was stuck. Right from the beginning it all went wrong. First we go into the office and she gives us a room on the first floor which I was happy about until we went inside. The room smelled aweful, the tv was on and the couch was half opened. We had to go get another room which of course was on the 2nd floor. At least this one was clean. The room I picked hada kitchenette which was a waste of money. It had a refrigeator and microwave and a sink and a mini coffee maker. Nothing else! It ould have been nice if they had some silverware even if plastic. The room was laid out really weird. Only good thing was that we had two private rooms but you had to go into the one bedroom to get to the bathroom which leads me to the toilet that had like a sonic boom (really loud)when you flush. Tv's were situated in a strange fashion. Room layout needs updating. Now I will come to breakfast which due to Covid-19 is limited. I was not prepared for what I was going to get. The worker barely opened the door and I had to repeat myself that I wanted two bags which consisted of egg sandwiches on croissants which were ice cold. I asked if I could have a bagel and was told the chef was not in and I wouldn't be able to get it. At this point I figured who knew where she kept these sandwiches and decided I didn't want to get sick so I threw them out. I had to go out to a restaurant to get breakfast because their breakfast was inadequate. I understand they have a grab and go breakfast but give choices and also condiments to go with the sandwiches and silverware. Then I wanted to go to the pool and they said it was closed due to needing an inspection and that the inspector is very busy.and may not come for weeks. At some point I saw people in the pool, don't know if they snuck in o not but shortly after they locked it up. The beach access was nice but small. No chair rental or restrooms anywhere near the beach or pool. The beach was the best part of this hotel. Overall I would probably not return. I found it overpriced and as far as food there wasn't much around. Oh and they charge you 100.00 refundable deposit for insidentals. I wouldn't recommend this place at all.

"very great experience"

User 13/07/2020

this was spur the moment trip! We want something nice but didn't wanna spend a lot. Perfect for my family and right on the beach. It was safe too we are staying during the COVID-19. We definitely use again!

"Very unhappy from Ohio"

User 29/06/2020

Staff was very friendly at check-in. Mask required to walk in lobby, so assumed, they would be holding Covid cleaning standards in the rooms. No mind you I personally work for a hotel here in OH and have the deepest respect for hospitality staff and what they do. So I also know somethings very small get missed. With that said, we went to our room and with Covid-19 in effect we already planned to use Lysol wipes to whip down the room ourselves for extra protection. We checked the beds first for bugs as we always do anywhere we stay. Perfect no bugs! As we were wiping down the room, I found food on the outside of fridge and on top of microwave, okay, wiped it off. On top of fridge is left over straw from last guest and the inside was not wiped out as there was food crumbs and water bottle lid inside. We found a few light stains on the sheets, knowing it was the busy season, thought maybe it was just missed by laundry personal. I am still okay at this point. Now is when I start to get upset. The floor close to the beds were not swept, we found a broken pieces of silverware and other unidentified things. Bathroom had a bug in the tub. I have taken pics, so since this all is found right after we have checked - in, I go back to front desk, to let them know things are being missed, They apologize and ask me to forward the pic's for training. That's fine. After going back to the room, we realize we have no towels, okay fine, try to call front desk, phone does not work. So at this point I am embarrassed I have brought my family here, even after doing research. My husband heads back to lobby to ask for towels, They are more than happy to bring them to us, as they had other rooms who checked-in with no towels. We take off to go check out their beach access, which is amazing! When the kids go to get in bed, they scream, as something is in the sheets, it was only a Gatorade bottle cap, but we did not have or bring Gatorade with us. So they just proved to me our room was not cleaned. I walked back over to the lobby to let them know and offered to let them come see we had no Gatorade with us. I was asked if I'd like new sheets, Um, yes, my room was not cleaned. I am then informed that the housekeeping staff has not been properly trained. Ya, I can tell! At this point I asked for a discount and was told I would have to speak to the manager in the morning. On my return to the room, my family had found more issues, one being the used coffee filter still in the coffee pot. I also sent these pic's to the number I was given earlier. The bed room window was plexus glass and had no lock, so assuming it was broke into at one point. That makes ya feel safe. The next morning I go to speak with the manager about the issues and a discount, first she offers, me new sheet. Ya, we took care of that last night. ( I guess they don't keep any written logs to share info with the incoming shift.) She then looks at my account and says they have already given you a discount, so I inquire about that. The discount was my rewards member price, I had to pull up my reservation on my phone to prove to her that's the price I booked at. after that confusion, all she could offer was a small discount, I took it as that's all they would offer. I am even embarrassed I took it but they had not intention of making right in any other way. I was not asking for a free room just a reasonable discount for a room that they just remade the beds and took out the trashed and called it ready for the next guest, whom happened to be my family. The breakfast bag was a pre made sausage egg and cheese sandwich and a apple or orange on one day and same sandwich with a pastry or muffin the other. It's a surprise when you open the bag. Wifi was very spotty.

"Very Poor Experience"

User 28/06/2020

1st Room was dirty, Instead of just giving us another room, she wanted to track down housekeeping. Eventually........they gave us another room. when we came back from dinner the 2nd room had somebody else in it!! The 3rd room had no towels, toilet paper or soap!!

"Great hotel for travelers with pets!"

User 21/06/2020

This stay was a quick decision. Rooms were available and the booking process was quick and easy. Was really happy with the room and the hotel accommodating pets. The front desk gave goody bags for each dog and there was a fencedin run.

"Ok Stay"

csayl08, Norfolk, Virginia 15/06/2020

There was a huge spider in the bathtub when we arrived and broken glass remained on the floor overnight into the next day after 12noon due to lack of house keeping. Management did not step in and try to get the glass up, move my family to another room or anything.

"Should have been DISCOUNTED"

X2598CTpatriciam, West Palm Beach, United States 13/06/2020

I paid $183 for one night at this hotel. Due to Covid state restrictions, there was NO pool, NO breakfast, NO transportation to airport. No food. NOTHING. OK--not the fault of the hotel. But for THIS I paid full price?

"BW Holiday Sands - E. Ocean View :)"

User 15/03/2020

Great spot near the beach! Just a short walk down and not too far from the base and airport for business matters. Clean rooms, hot water consistently even late at night, good prices, and absolutely nice staff!

"Friendly and affordable"

Ralph W, Ontario, Canada 07/03/2020

This small, older motel is in a superb location with the beach as a wonderful backdrop. There is nothing real special about the aging building, nothing wrong, nothing great. But the price, location and friendly staff make this a place we will get back to whenever we are in the area.

BWHSIS, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for the very kind words, we are so glad to hear that you enjoyed your stay and the warm southern hospitality that our staff prides itself on. We look forward to seeing you the next time you are in our area.

"Great place to Stay"

Walter O, Severn, North Carolina 16/01/2020

Great place to Stay !! We always use this as our go to place when in Ocean View. Get a room in the tower with balcony facing the Chesapeake Bay. Friendly staff and good breakfast make for a comfortable stay.

BWHSIS, Operations Supervisor at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Dear Walter, On behalf of the entire Best Western family thank you for allowing us to be your go to place when you visit Norfolk. We strive to ensure that every guest we have the pleasure of hosting leaves our property with the same joy as you. We are looking forward to your return in the near future. Kindly Andrew Washington Operations Supervisor Best Western Holiday Sands Inn and Suites

"A very welcoming comfortable place"

Robert V, Sarasota, Florida 29/12/2019

We stayed here while visiting family a few days for Christmas. All the staff are friendly and made us feel like we were staying with friends. Everything is neat, well taken care of and the older property has been very effectively updated to make a stay very comfortable. We,ll stay here again when we visit our family in the future.

BWHSIS, Operations Supervisor at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Dear Traveler, On behalf of the entire Best Western family allow me to thank you for sharing such a kind review. We are proud to serve you and even happier that we could be your home here in Norfolk. We look forward to the oppurtunity to host you again in the future. Kindly Andrew Washington Operations Manager Best Western Holiday Sands Inn and Suites


User 29/12/2019

I checked in for one night with my two small children. I had to move rooms at 1 a.m. due to bugs. I was bit on my hand while laying in bed. He picked a room on the other side of the hotel and i had to carry multiple children independently asleep to move. Bed was uncomfortable, bathroom was small and not clean looking. I did not use the kitchen. The breakfast was nasty, especially the coffee.. that i needed after no sleep... i told them at check out it was a miserable stay. I was only told "well, have a nice holiday." Never again.

BWHSIS, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We really appreciate your honest feed back and are truly sorry to hear that you had issues during your stay with us. Hearing that one of our valued guests had an issue, let alone multiple issues during their stay and left unhappy is definitely something that we do not like to hear as we strive to give all of our guest the best experience possible while staying with us.


Susan S, Buena Vista, Virginia 17/12/2019

Comfy, clean, neat and quiet. Wasn't terribly fond of the vinyl flooring, but guess since you can walk outside to the beach, sand must be a problem. Since we were there only to sleep, can't review any amenities except breakfast (not a huge selection, but what they had was hot and toasted good.

BWHSIS, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Susan, thank you for letting us know how your stay went. We are so happy to hear that we were able to provide you with a clean, quiet place to stay while you were in the area and that you enjoyed your time with us. We do hope to see you again next time you are in the area.

"Loud and room was smelly"

CWOOzmeister, Fort Wayne, Indiana 18/11/2019

Outside of breakfast and the breakfast staff, this hotel is poor stay for the price. You can find better hotels for less money that had cleaner rooms that do not smell. I wouldn't recommend or stay here in my upcoming visits.

"Brother's weekend"

logatar2017, Houston, Texas 02/11/2019

My brother's and I planned the trip months ago. I scheduled to stay at the Best Western in Virginia Beach. However, upon my arrival, my car rental wasn't ready and I had to cancel the rental reservation and hotel reservation. My brother told me about this Best Western. I contacted them. Explained my situation and they accommodated me in a matter of minutes. Rooms comfortable, breakfast was average. Customer Service was great. I would recommend this hotel.

"NIce place , with a good view"

User 29/10/2019

I was in town visiting my son who is in the Navy so I needed something close to the base. The Best Western was just the ticket. Close to the base, clean, beach access, fast internet, a large room with an ocean view. there was also food and convience stores near by.

"family friendly and right on beach"

User 25/10/2019

nice location, quiet, no interruptions or noises, also had a kitchenette, good selection of tv channels, wifi was great, bonus was we were right on beach, no hassle of looking for parking, kids loved the whole experience

"Personal time away"

User 23/10/2019

Went to celebrate a 33nd birthday .picked this hotel because it was close to a family member. Would probably book again if need be. Close to the beach as well. Walking distance which was nice. View was nice.

"Not great"

User 12/10/2019

Great location, friendly staff, but rooms leave a lot to be desired. Was only in town for one night, but baseboard was falling off the wall, phone didn't work and toilet wouldn't flush properly and ended up flooding the bathroom. Not exactly how we expected to spend our night in Norfolk. The staff did show up quickly to mop up the toilet issue, but it was not a great evening.

"Dirty rooms"

User 01/10/2019

The only nice thing about this hotel is the location. This hotels seems like it was a motel not kept well and best Western bought it and didn't do anything to fix all the nasty looking rooms. I had to go out to buy Clorox wipes and a mop to clean the room.

"Perfect end of summer get away!"

veksar1006, Philadelphia, Pennsylvania 30/09/2019

Visiting our son at ODU from Philadelphia, we decided to have a little beach vacation too. This hotel was clean and right on the beach. Everyone was so nice! We will definitely be back over the next 4 years!


User 27/09/2019

Just came back from staying here. I can not say enough good things about this motel. Clean, quiet, the view was awesome. Private beach. We caught flounder, pufferfish, croaker, and spot here. The pool was closed and covered which was a bummer but that didn't take away from how great this place is. Breakfast was fresh and hot. AND THE STAFF!!OH MY GOSH. THEY WERE FANTASTIC!!! Can't wait for our next trip.


DJW1954, Jefferson Valley, New York 27/09/2019

There aren't very many places to stay with beach access along the Chesapeake Bay in Norfolk, but this place seems to be one of the better ones. The floor in our room could have used a thorough cleaning. The rooms are dated and the mattresses could use an upgrade. The continental breakfast was standard. We were disappointed that the outdoor pool had already been closed down for the season (it was only mid September ).

"Such a mess "

Erzengel0604, Buchholz i.d.N. 17/09/2019

This hotel is dirty and in a bad state. There are a lot of cockroaches in the rooms, even in the suites. The sealing in room 227 is nearly falling down, the rooms are smelling bad. The battery of the smoke detector was broken, and did loud noises. The lady at the reception was unable to solve this problem. We had to change the battery by ourselves. Yes, we expected a “Thank you”, but nothing happens. We will never stay there again and can't recommend this place. The point is for location.

Lachelle M, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your feedback. It appears that we offered to relocate you to another room, however you declined. You were only assigned one room, which is not indicative of the rest of the property. Again, thank you for your feedback.

"Nice rooms"

User 15/09/2019

Rooms were very nice and clean. Beautiful view of the Chesapeake Bay. Very friendly staff,they were very helpful in the breakfast room. Nice pool with an area to walk your dog. Only down fall was the door to the balcony. It is not a sliding door but a very heavy door that is hard to prop open. I like to hear the waves in my room.

"It was fun"

graymatter08318, Vineland, NJ 09/09/2019

The Hotel is eight miles north of the Bay Bridge in a mixed residential and business use area. There are shopping malls and fast food joints all around, but not really high end resturants. We had a balcony room on the forth floor and it was very nice and quiet. We swam in the pool and sat on the balcony most days, as there was an endless show of navy planes, hovercraft, container ships, and navy ships all day to watch. One day there were dolphins in the water while the guests were swimming. I would say it's a fifty year old building, and I would pick this hands down over a Motel 6 or a Super 8 motel anytime. If you like spending $300 per night on a room you will find them 15 miles south of here.

"Keep Looking"

User 05/09/2019

Disappointing. Property does not match photos online or info when calling to make reservations. Only stayed long enough to find a better place. Wouldn't go back. Didn't meet expectations-- below expectations. Have stayed with Best Western before but not this location.

Lachelle M, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your review and feedback.

"Hotel was okay"

Deborah W, Easton, United States 02/09/2019

Stayed over Labor Day weekend 2019. Air conditioner was broken in room when we arrived. It wasn't fixed until the next day. Phone was not working in the room, we saw a cockroach in the bathroom, and our room was not cleaned, one of the four days we stayed, the manager said they would move our room but to a non ocean view at the same price. I asked for a discount or a free night later, which I don't think I will hear from them. Pluses, on the ocean, nice pool and maintenance man was the shining star for fixing everything. He apologized more than the manager. Overall not a bad hotel, not sure I would stay again because of the roach.

"Distressed Property!"

User 26/08/2019

The front lobby is pleasant & updated, but does not reflect the actual condition or style of the property. The property is grey, dated, and old. The windows don't open, the doors & windows are probably 40+ years old. It is not welcoming. No toilet paper upon check in, oops, how inconvenient. Toilet leaked every time it was flushed all over the floor. Was never repaired, but caulking appeared gloppy so was obvious ongoing issue. I was told to not flush each time. UGH. Worst part, I was on 4th floor and elevator broken both days! It was repaired the 1st day, and broke again. A staff person told me that this had happened before, enough times that staff quit! Some of the staff were very very helpful and I applaud them for working at a property with obvious issues that make their work day very hard. The pool area and beach were nice. The owner of this property needs to make some very needed updates and repairs. The staff was painting gray over gray... for a refresh... Update the mini fridges (from the 70s?), the doors, the windows, the toilets, windows, repair the broken tile floors, and make sure the sand is cleaned out of the tubs and all debris swept from the floors, and add toilet paper to the rooms. AND above all, replace that scary, loud, door banging elevator so that your employees and guests don't have to walk up 4 flights in 100 degree hot weather with luggage or cleaning carts/supplies.

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We sincerely apologize for the inconvenience that you experienced during your recent visit. We hope that you will visit us again in the future once our property renovations have been completed. We appreciate your business and your feedback.

"Wonderful Staff"

User 25/08/2019

The staff here are exceptional. Warm, friendly and very accommodating but that's where the positives end. I reserved a dog friendly room and I understand that these rooms need to be cleanable but the furnishings are incredibly old and worn. The bathroom toilet was not cleaned and the couch had stains all over it that I was able to clean off with a towel making me wonder how the clean the room actually was. I also wiped up some water that had gotten on the floor due to the fact that it was raining and the paper towel was literally black. The grounds are not well kept. And while the hotel is directly on the beach-its location in Norfolk is somewhat suspect.. I could not recommend this hotel.

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are very appreciative of your business and your feedback. We are committed to working diligently to improve the quality of our property and the services that we provide. We hope that you will visit us in the future once the renovation has been completed.


dmannering, Plantation, Florida 21/08/2019

Walked into the room and i was warmly greeted by an infestation of flies. Flies on the beds. Flies in the windows. Flies flying around the room. Immediately cancelled my stay. Really disgusting. Would never stay here again.

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate your business as well as your feedback. Please contact the hotel directly to discuss the situation further.

"A Great One Week Stay"

fbouya622584, Washington DC, District of Columbia 16/08/2019

This is our first time going to Best Western Plus at Norfolk, VA and I honestly do not want it to be the last. I have already refered a coworker and a friend to go there. It is an exellent location, everything is around, and is 30 mns from VA Beach. The staff are amazing from the moment we put our foot at the front desk throughout our one week stay. We have never felt so welcome before, their breakfast staff, their cleaners, their front desk employees and even the maintenance technician, everyone gave an extra hand to help. The breakfast people we saw everyday, they were very courteous and always smiling. We loved it there and would like to come back again. Thank you

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Greetings from the Best Western Plus Holiday Sands Inn & Suites! We are very appreciative of your business as well as your valuable feedback. We are happy to hear that you had a positive experience during your recent visit and we look forward to your return.

"Lacks Attention to Detail..."

User 15/08/2019

Checked in for a three day end-of-summer was high-season, and the rates were fairly expensive (bay facing king efficiency with balcony). This hotel could be amazing in that they have the perfect location for a quiet beach getaway...and have the amenities (nice pool, large sundeck) to meet the needs of most vacationers. What is lacking is the attention to detail, and the lack of responsiveness of staff when concerns are brought to their attention. Room service is poor at best (dust covers most of the non-wood areas of the room, the carpet had toenail clippings from a prior guest, and simple expectations like trash, towels, soap are overlooked when room was cleaned), the kitchenette was manufactured in the 1970's...and leaves much to be desired. The microwave buttons fail to work, it is tiny, and once was mounted to something as evidenced by the brackets attached to it doing nothing. The TV remote had non-working buttons...and the hotel could not offer a replacement when asked (?). Bedding was good, breakfast was good, pool is clean, bay is beautiful...but the stay was less than hoped for due to the LACK OF ATTENTION TO DETAIL that is reflected in this property.

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Greetings from the Best Western Plus Holiday Sands Inn & Suites! We are very appreciative of your business as well as your valuable feedback. We hope that you visit us again in the future once we have completed our property renovations. General Manager

"Just say NO"

rorner2, Carlisle, Pennsylvania 12/08/2019

This Hotel is overpriced for what you get. Smelled of urine, old disgusting carpets, locks broken, overall it was a complete shambles. Will never go back. The front desk gave me air freshener and a bag of water for my inconvenience. Manager never even acknowledged my complaints.

Lachelle M, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Greetings from the Best Western Plus Holiday Sands Inn & Suites, We are sorry that you experienced some challenges during your recent visit, however several attempts were made to contact you directly during and after your visit. We value your feedback, which will be shared with the appropriate staff members.

"Not ritzy but clean (minus the flies), comfortable and reasonable"

jamila3599, Asheville, North Carolina 12/08/2019

Nice place, Everything worked fine. Everything was fair. Professional staff. Nice meal. Lots of flies in the inside and outside eating area. Clean beach. Nice patio. They said they were sold out but it did not feel like there were lots of people there. Meaning there was space. It felt good. Not crowded at all, Clean pool. Could be a bit bigger or extend the 3 ft for the kiddies. Could use more parking. ZERO BUGS!!!!!!! Room service for more towels was super fast. Even the local pizza deliverer was professional. I would stay here again. 7-11 very close. Mall 15 minutes away.

Lachelle M, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Greetings from the Best Western Plus Holiday Sands Inn & Suites! We are very appreciative of your business as well as your valuable feedback. We are all very happy to hear that you had a pleasant experience during your visit. We hope that you visit us again in the future! . General Manager

"Family vacation "

francisgarcia6769, Ottawa, Canada 10/08/2019

These pictures tells a thousand words. See these pictures closely and rate it for yourself. And not to mention about the tap lever shower is mulfunctioning. Carpets not being vacuumed properly. I would recommend a deep clean shampoo on the carpet. This is just our first night out of 6 nights booked in. Regrettably and disappointed..

Lachelle M, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are sorry to hear that you experienced a few challenges upon arrival however management was never informed about these challenges. Management has taken the necessary steps to resolve your issues. If you require any further assistance please contact the front desk. Thank you

"Very happy with this motel."

L0ri1958, Defiance, Ohio 07/08/2019

We were very pleased with all the staff at the Best Western Plus Holiday Sands Inn & Suites. The ladies at check in were very quick, friendly and helpful. The breakfast ladies were very proficient and friendly. The housekeeping staff also went out of their way to accommodate us. We would definitely stay there again.


Cindy S, Virginia Beach, Virginia 05/08/2019

We always stay here on Vacation. The rooms are so clean and the beds are soft. The staff is so very nice and polite. We bring the dogs and they live going out on the beach. The kids have the best time.

"Rudest front desk personnel"

User 04/08/2019

The location and the room were okay. The room was clean. . One of the front desk personnel was the rudest person I have ever encountered. We asked for extra towels and were given the third degree about why we needed extra towels. We asked for 3 extra towels and she would only give us 2. For this reason , i dont know if I will ever stay there again.

"Great location"

User 03/08/2019

Extremely pleased with our room. Unfortunately we wasted over $70 in food that we were unable to cook because the hotel ran out of pots and pans and kitchen utensils. I travel with a service animal and had issues several times with staff regarding having him in the pool area with me. I provided all documentation at check in and should not have had to constantly fight with staff - they should all be educated on the laws when working in the industry. Breakfast was great and staff was very diligent about keeping everything stocked. Check in and out staff was also extremely friendly.

"Great location, So-So Hotel"

ShadowRydr, Cleveland, Ohio 30/07/2019

The staff and location of this hotel can't be beat. Everyone was helpful and friendly. The only hotel related issue we had was a non functional room safe. We reported it to maintenance but it never did get fixed during our stay. The beachfront is spectacular! Compared to the crowds at Virginia beach this place is practically deserted. Just what my fiance and I wanted. We were able to pull a couple of chairs right up to the waterfront and by sunset there may have been only 10 of us on the entire beach! And this was in mid July. Couldn't ask for a better location We were in the tower section of the hotel on the 5th floor facing the ocean. The balcony view as spectacular. As far at the room itself...meh... Everything worked but it was dated and old. A new carpet and a fresh coat of paint would have helped a LOT. The room just looked dingy due to age. Not dirty per say, more faded. The bathroom needed a major re-work. Again, just old. Scratches and scrapes in the tub, water stains on the surround..stuff like that. All worked fine, water was nice and hot ect. But the hotel could use some of the money for upgrades, Don't go hear for the breakfast, definitely not a selling point. The only reason I'm giving this an average rating is because of the dated conditions of the hotel. If they'd spend a bit of money and upgrade the rooms this would be an excellent place to stay. Still, it's a good deal for the money and you can't beat the location.

"Staff and Location is saving this hotel."

britthamp17, Cumberland, Maryland 29/07/2019

We chose to stay here instead of Virginia Beach, because of the more private beach area and less cost. I wasn't thrilled about spending $130 a night on this hotel, but I did because of the beach/bayfront access. We ended up getting a room on the motel side of the hotel. Noisy. Noisy all day and all night, from the people outside of the room to the ones up above. The room had a microwave, full sized fridge and stove top. We only used the fridge. The stove top looked gross and I didn't even check out the microwave. The room had a pull out couch that was already made up and in horrible condition. Felt like springs were poking through it. There were two other double beds that were just as uncomfortable. The carpet throughout had sticky patches and sand through it. The room was humid. All the vents and fans on air conditioners were filthy making it difficult to breathe in the room. The breakfast room was disgusting. There were flies in it every morning. Not just a few flies, a ton of flies! The layout of the room is horrible and crowded. By the second day, they had put up a tent outside of the room and tables and chairs, so we chose to eat out there, instead of in the crowded breakfast room. Same choices the three mornings were were there and I heard the workers say they were out of things to stock and they were waiting on a truck. One of the only things we enjoyed was the ability to walk right out our room and down the sidewalk to the beach. It's nice because it is secluded. They should hire someone to clean up the area though. There were cigarette butts and litter on the beach each time we visited. The staff we encountered was always friendly and helpful. The housekeepers asked every morning if we needed anything. We asked for fresh towels, in exchange for dirty ones and bypassed them having to straighten up the room. The breakfast staff was always smiling and doing there best to keep the area stocked. The staff should be given credit for doing all the can to help out guests. Rooms on the motel side need to be updated and the breakfast area needs to be expanded.

"Shower Curtain is Extra but sand in bed is included"

N587EIangelad, United States 28/07/2019

We had 2 rooms for our family. Each was about $300+/night with taxes, etc. I would expect more for the cost but we were extremely underwhelmed. One room didn't have a shower curtain and they never replaced it, even after multiple requests. My father-in-law's bed had sand in it so clearly the room wasn't serviced properly before check-in. There breakfast was not impressive with very limited options. It's on the beach/Bayside, so the views are nice but there isn't anything else pleasant about this motel. I would not recommend this motel.

BestWesternHotels, Corporate at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Awesome Chill Vacation"

User 26/07/2019

Location is amazing--you're right on what ends up being basically a private beach. You're close enough to Virginia Beach to participate in the chaos if you want, but far enough away to enjoy the peace of Norfolk. Norfolk is an awesome city--great food, neat art, nice people. The staff is super friendly and helpful. They called to check on us everyday. They were very nice if you passed them when they were out and about cleaning, working, etc. Only negative--the breakfast leaves a lot to be desired. I would definitely book again!

"Best Family Vacation Destination"

User 20/07/2019

This hotel is our favorite place to stay! We return every year for the beautiful panoramic views of the secluded bay beach! We appreciate the caring hotel staff and the improvements they make each year to keep the hotel updated!

"Great Bargain"

User 18/07/2019

Our stay at this location was amazing. Our first morning we got to see Dolphins swimming in the Bay right from our hotel room window. The pool was clean. The staff was very polite and helpful. Anything we needed during our 8 day stay was quickly taken care of. We would gladly stay here again.

"Best find !"

LLJust13, Newtown Square, Pennsylvania 14/07/2019

I must say the hotel personnel were so nice from the time I booked the reservations 3 months ago till the time we left they were so helpful kind and very informative this hotel has everything from a warm hot breakfast fantastic coffee even in the evening a quick walk to the pool a great patio where you can dine or eat at a table outside bring your own food and enjoy the beach is right there no high waves perfect to fly a kite or watch your grandchildren enjoy in peace everyone was so nice from the staff to the visitors it was amazing very relaxing we spent five nights there I can't wait to go back next year oh and no mosquitoes what a blessing


Excursion66050248316, Montoursville, Pennsylvania 08/07/2019

Room was dirty, elevator had duct tape on it saying it was out of use for the 4th floor. Completely run down. Tub and bathroom had physical dirt on them. Rooms were very old with no updates. They smeilled like mildew. THE ONLY HIGHLIGHT WAS THE FRONT DESK STAFF WAS AMAZING. When we said that we could not stay they were very understanding and respectful. We had to pay for one night even though we could not stay due to the conditions that were completely out of our control. Don't go here.

"best western norfolk va"

User 07/07/2019

great place to stay friendly staff all the way around the breakfast was great loved being on the beach and never felt unsafe, being close to the pier was a plus for my husband and daughter they went fishing 3x's and were very happy with results

"Excellent but short stay."

Camper38552545435, Alliance, Ohio 03/07/2019

Excellent location. Very convenient beach access. Large pool. Very clean and comfortable as well as quiet at night. Kind and caring staff. Would recommend this hotel to anyone as I look forward to returning again.

"Would definitely recommend"

User 03/07/2019

Very friendly and helpful staff, excellent value, clean rooms. Really enjoyed the breakfast options. Great location right on the bay. We have stayed here in The past and would definitely stay here again.

"The best of both worlds"

User 01/07/2019

This hotel was an excellent choice for my friends and I because we had a great room, which was clean and neat, free breakfast, and access to both a swimming pool and the lovely private beach. Our room had a view of the bay, and we could sit on our balcony and watch both sunrise and sunset. The pool was lovely, but there is no lifeguard on duty (so please be careful). The sand was very hot, but that could be remedied by wearing flip flops, taking a swim in the bay, or bringing umbrellas and tents to provide shade. The hospitality of the staff was really quite nice. It's not the most modern hotel I've stayed in, but it was one of the most comfortable. I'd certainly stay there again.


Departure30437378793, Lineboro, Maryland 25/06/2019

Last minute reservations to visit my daughter getting ready to deploy. I had promised I'd bring her puppy to say goodbye. I couldn't have had a more friendly caring group of people help me! The location right on the beach - was perfect! The room was spacious and clean, breakfast was great! Thanks to everyone there!! We'll be back!!

"Pleasant experience"

leverhart, Norfolk 24/06/2019

I stayed here while my floors were being refinished, 6/5-8/19. It is very nice, and a great value. I chose a bay front room with a balcony. The room was very clean, not luxurious, but nice, with a microwave and small refrigerator. The bed was very comfortable and the room was quiet, despite the fact that a lot of kids were there with their parents and there were twenty somethings staying there also. The free breakfast was about what you'd expect, waffles, bagels, muffins and bread, with a toaster available, as well as cream cheese, butter and jelly. They had little cheese omelets that were surprisingly good, sausage, and a variety of cereal. Coffee, milk, juice and apples and oranges were also available. The extremely friendly and helpful attendants kept the dining room spic and span, and regularly replenished the food. Everyone there was exceptionally friendly and helpful, from the front desk to the housekeeping staff. The manager did his best to allow me to extend my stay, but by the time he tracked me down I had made other plans. My fault, not his. I am considering returning this fall, just to watch the waves roll in.

"Simply Cant Be Beat"

User 24/06/2019

I don't usually write reviews but I felt I had to write one for this hotel. The price is very fair, in fact it can't be beat for an oceanfront stay. The rooms are clean, the breakfast is great, and staff is friendly. The private beach is perfect, you dont have to fight the crowds. I booked another stay this summer because I was so impressed. The best part is you are so close to VB and all the fun activities in the area but feel almost secluded when at the hotel. AWSOME!

"Amazing time!!!"

User 21/06/2019

I took my girls on our first vacation together. This isnt my first but definitely one of my best. The hotel was great friendly service, right on the beach, hot amazing breakfast, and a pool. The beach was not crowded at all and the waves where light making it perfect. It doesnt have many tourists shops near if thats what your looking for but all attractions are no more then thirty minutes away and easy to get to. We will be back with our soon to be larger family and Im excited to visit again!!!

"Wonderful Pet-friendly Holel"

vwc-hhbb, Pittsburgh, Pennsylvania 17/06/2019

My pet was welcomed. The room was clean and well-maintained. Staff was great. Pricing fair. Breakfast good. Balcony-view excellent! Happy here! No complaints, only praise. We will be back, for sure! XXX OOO XO XOX XO

"Worth the view and friendly staff "

User 14/06/2019

From the moment we checked in until our check out everyone was friendly. The beds were comfortable, the ocean view beautiful, the exercise room adequate, the breakfast nice. We got exactly what we wanted. Happy with our stay.

"BW Virginia"

Escape36993468823, New York City, New York 12/06/2019

This Best Western is a great deal, affordable, right on the beach, free breakfast, friendly staff and just minutes from Hampton conferences and Virginia Beach fun.. You can get a quiet night's rest and enjoy it all. The rooms are nice but the suites are the best deals for families.

"Vacation vibe"

Wander21479446018, Cumberland, Ohio 04/06/2019

Short drive to Virginia Beach. Beach Access for the Bay was nice. Our room didn't have a balcony, which we were hoping for, but still had a view and spacious rooms.. Breakfast area was too small for size of hotel.


User 31/05/2019

It was one of the worst rooms every stayed in. The room lock was busted and we thought we got locked in the room once. We found a bug in the room. Dirty bathroom floor you could see were gum was on the floor they did not get up. There was a trap door in the wall that was held in by a screw the power outlet face was broke the walls had places that had no paint it was flat out gross. But could not move to another hotel we only stayed for two nights. WOULD NEVER GO BACK AGAIN.

"Pretty swell place. "

dbc65807, Springfield, Missouri 31/05/2019

Stayed here three nights. Beds were comfy. A/C was cold. Shower was hot. My only complaint was that my window faced the ocean, and when the sun came up it got pretty bright in there, but for some, that's a major plus. Had a little kitchenette with stove top and fridge. Breakfast was good. There was a little gym there, but never used it. Easy access to the beach. Saw a sting-ray, horseshoe crabs, ghost crabs, and some other sort of pinchy crab. Not too touristy of an area. Easy access to Norfolk and Virginia Beach areas.

"Great location and value"

Arthur G, delaware, United States 31/05/2019

This hotel spoiled me. From the 1st step inside the lobby, I was greeted by a rather large man, that had a personality and kindness as radiant as he was. He was kind as was the general manager, that happened to be in the lobby as well. They were accommodating in every way. As a Traveling professional, I look for quality , pricing, safety, a view of something local to get my mind off of work, a healthy breakfast and a great nights sleep. All of these things were found here. From the Desk attendant, the General Manager, the house keeper, breakfast attendant, just all around, this place astounded me. The price was so affordable for being on the Jewel of the Chesapeake, the view of the water, the 10's of Dolphins that were jumping, playing and feeding feet from the shore were so entertaining. I walked past the beautiful pool and also overheard vacationers talking of how awesome they were blessed to find a hotel with so many amenities for the price. thank you, I will return. ps; right on the beach, close to shopping, airport and the tourists attractions.

"Interesting stay..."

Ginely B, Rochester, United States 26/05/2019

This was a very interesting location, motel style hotel that had its avarage services and amenities very limited. Beds were not comfortable if you were a side sleeper, amenities like the ice machine were broken that required extra walking. Room was clean but decor was a bit dark due to limited lighting. Pool was out of season even though it was humid 85 degrees. Staff were nice and fast with check in and outs. Breakfast had variety but limited healthy items. Overall clean and functional, just a bit overpriced because they were on the beach even though of its limited amenities. Please shop around for better deals if Virginia is your destination.

"One "Issue""

urbanguy, Richmond, Virginia 26/05/2019

This is a nice property with lots of rooms and a huge courtyard (parking lot). Behind the hotel, i.e., between the back of the hotel and the beach (a really nice beach) is a large "patio," with picnic tables and a number of lounge chairs. There is also a swimming pool there, but it was closed for the season. We were in a nice sized 2-queen room, with a kitchen (full sized refrig, stove, microwave). The room had a real closet, with a door. When I entered the breakfast room, my first reaction/thought was that this was too small. By the time we got our food, a couple of tables had opened up and the crowds around the food had eased up a bit. Breakfast? You name it, they had it. Bacon and eggs for hot food, two kinds of yogurt.....really everything. I must tell you about what I'll call a "hazard" in the room. The box springs are supported by two iron bars, which extend out, 2 on each side of the bed. If the box spring if perfectly centered, no problem. If not centered, e.g., off an inch, then a piece or two of iron sticks out. I scraped my leg on these several times, the last time it broke my skin. I've been to two BWs since my stay here over a month ago. In these hotels, the iron bar was bent upwards to support the box spring and wasn't a "hazard."


Fearless04595049168, Virginia Beach, Virginia 23/05/2019

I've stayed at this Best Western a few times and every time was awesome. The staff are very accommodating with any questions or problems you might have. The rooms and grounds are very very clean. The beach is RIGHT there. Just a very awesome place.

"Great place"

User 13/05/2019

The staff at this resort is among the best i have encountered. From the time we arrived to the time we left they were great. Hotel was very nice . very nice breakfast in the morning. Rooms were very nice.

"Staff was very accomodating to our families needs."

User 07/05/2019

We traveled to funeral and they provided us with a separate location to meet and greet out of town guests. They did not charge for the room and even provided cleaning service at the completion. Room are clean but the hotel could use some updating and new windows.

"Housekeeping is a problem"

Scrapbooker_in_PA, Philadelphia, Pennsylvania 06/05/2019

We have stayed at this Best Western several times over the past year and a half. The last 2 stays we have experienced housekeeping issues. We expect housekeeping everyday when we stay at a hotel. We would like our beds made and clean towels left. When we stayed here back in December for 4 nights, 2 of those days we came back to the hotel late in the evening and our room had not been touched. On this stay, we left the room at 10:30 am and returned at 5:30 and the room was not cleaned. Someone entered the room during the day and left a stack of clean towels on our unmade beds but no one returned to finish the room. On the first day of our stay, the breakfast area was really a mess. I felt sorry for the gentlemen who was in charge. Apparently a staff member did not show up and he jumped in to help. Although the food was fine, the entire area was just not clean, he didn't have the time to clean up the area and restock all the food. I don't know if staffing is an issue but with the season starting these issues need to be addressed. I was told the hotel was sold out on Saturday and that is why they hadn't gotten to my room. Well, I am really sorry but that is not a good excuse for me. All staff we encountered were more than helpful and very friendly and the hotel is located in a great location right on the beach. The rooms in the tower, have 2 queen size beds and a nice balcony looking out over the bay. When I complained at check-out there was a lady behind me checking out and she hadn't received clean towels at all! So I guess I should have been thankful I got towels. I would like to recommend this hotel but with these housekeeping issues I just don't know if I feel comfortable with a recommendation. We come to Norfolk quite frequently to visit family, I just don't know if I will return.

"Hidden Treasure"

bonnies575, Mahanoy City, Pennsylvania 03/05/2019

We were very pleased with everything about this hotel and loved it's location on the Bay. The staff was good and the value too. We love the rewards that BW offers. The hotels which offer breakfast are always very good.

"Not great for family"

yitzk788, New York City, New York 30/04/2019

Issue one: Problem with room type. Was forced to spend an additional $60 per night to get the room that was originally reserved. Although disappointing, mistakes happen Issue two: first room we were shown was not adequately cleaned, besides finding personal belongings of the previous occupant, there was dirt, crumbs on the couch and what looked to be throw up on the carpet. The second room we were shown had a sticky kitchen floor. Due to the lateness of the hour and my family's restlessness, we decided to stay with it. Not acceptable. Issue three: hotel elevators are hard to get to & are not hard for families carrying luggage. Minor issue Issue four: only one person available at the front desk at any given time, in a property with 85 rooms. Check in is hectic. Issue five: sofa bed did not have the required blankets, pillows. Was forced to wait for the front desk to deliver. Minor issue. Issue six: main living area light fixture did not work. Minor problem Issue seven: quiet!!!! We arrived at the hotel at about 6:30 on a spring day. Nightfall wasn't until 8:30. While my wife and I brought in our luggage and took a few minutes to set up the room, my four year old ran around outside our room. (supervised by his 14 year old sister). Front desk was sent by "management" to inform us that due to "unacceptable noise" we will be asked to leave, lose our money, and be fined should the behavior continue. There's nothing like tip-toeing around a hotel room to ruin a family vacation. If you stay with young family beware. This establishment isn't for you. On the plus side, beds were comfortable, we had access to a Keurig machine with premium coffee, the WIFI worked as Advertised ( our room was close to the lobby, if that makes a difference). Private access to the beach is probably the main reason to come to this hotel. Absolutely gorgeous.

Joe D, Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. After researching your reservation, it was discovered that you were originally placed in the room that you were booked for, one of our standard two room suites with two queen sized beds, a queen sized sleeper sofa, and a 3/4 sized galley kitchen. No alterations were made to your reservation until you called down to the desk after check-in to complain about having only one bathroom in the room. Also, after reviewing staff notes, it was discovered that you were not "chastised for kids playing" during the middle of the day, but that my staff had to ask you to keep the noise down at almost 9:00 pm, after 3 guests made noise complaints about the kids running and yelling up and down the walkway, with one guest threatening to check-out if the situation was not rectified. While we understand that kids will be kids, and like to play, it is our responsibility to make sure that all of our guests have an enjoyable stay while with us. If I can be of assistance in the future, please don't hesitate to contact me at 757.583.2621. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Viewing the bay"

119waltere, Mount Joy, Pennsylvania 28/04/2019

Nice clean room, with a balcony overlooking the bay. Able to watch ships and boats passing, as well as airplanes landing. Sanitized TV remote a plus. Breakfast could have been better and warmer. Front end staff, especially Jason, were exceptional. Good location. Near Interstate, shopping and restaurants. Easy access to downtown.

"Very worn"

Curiosity63375042129, Bath, New York 22/04/2019

Very worn hotel. Staff is friendly and try to be helpful. The view is fantastic, the bed was comfortable. The price is high for the quality of the room and breakfast, but I will stay there again in the future as it is close to family.

"Best Best Western I've Stayed at"

MaryPoppins922, Forest, Virginia 18/04/2019

I haven't stayed in a BW for probably 20 years. This one is better than what I remember. It's a motel, with your door opening up to the parking lot. My room looked dated, but it was clean. The bed looked newer and was comfortable. The breakfast is typical of what you'd find these days at a Fairfield or Hampton Inn. There is not much seating in the breakfast room. The doors to the rooms are hard to shut and make a lot of noise. I heard my neighbors, both upstairs and next door, every time they opened them. I'm sure they heard me, as well. Also, it was difficult to engage the deadbolt. They allow pets, and there was a dog next door that barked sometimes. The floor above my bed was really creaky, but thankfully, the person eventually stopped walking around and went to sleep. In spite of all these noises, I slept a lot better than I thought I would, probably because the bed was quite comfortable. Don't forget a hair dryer. I haven't traveled with one in years, as the places I stay usually have them in the room. I probably could have asked to borrow one at the desk. In spite of the noise, this was a fairly nice place to stay for one night. I'm not sure I'd want to stay for longer. If I did, I think I'd bring earplugs. I feel like it's a decent value for the money and the staff are friendly and kind. It's on the beach, but as that was not the purpose of my trip, I didn't go there and can't comment on it.

"Nice Hotel"

cwhite8181, Phoenixville, Pennsylvania 13/04/2019

Nice hotel in a nice location. Right on the beach. A little dated decor but clean. Very good hot breakfast. One bedroom suite was roomy with King Bed in one room and pullout queen in other living room but a little odd that no door in between. Enjoy!!


Gary Y, Omaha, Nebraska, USA 09/04/2019

We stayed one night on the beach. We had a wonderful view and watched the sunrise the next day... beautiful. We were visitedva grandson in the Navy. The location was excellent and we enjoyed many sights.

"Great value and great location"

Jeff F, CINCINNATI, United States 04/04/2019

The hotel is in a great location right on the beach. The staff is very friendly and welcoming. Breakfast was good, and the best part is they allow dogs. Room was clean and basic, only draw back is they need a better fan in the shower as it gets steamed up too fast.


User 02/04/2019

Beautiful view. Private balcony was amazing. Easy to find hotel. Joe was very courteous and knowledgeable about the surrounding area. The rooms were clean, and breakfast was included. We will be visiting again next week!

"Fabulous service"

User 25/03/2019

This was a difficult trip for me. On top of all I was personally experiencing I did not want a pet friendly room. Tammy was amazing and quickly and kindly found me the the best room for my time there.

"Nice stay with a great view."

Frank M, United States 23/03/2019

I stayed here at Best Western Plus Holiday Sands Inn and Suites on the Chesapeake Bay side of Norfolk. It is my 2nd time here, first being a few years ago. I enjoyed my stay again. Nice room, with beautiful view. Staff was courteous and efficient. The morning breakfast was adequate and delicious. Place was quiet and comfortable.

"At least it is on the beach"

Richard M, Oak Ridge TN 21/03/2019

I came to Norfolk VA, because my son is in NROTC and they visited the base here. I came but wanted a separate vacation since there are a number of interesting sites in the area. I wanted to stay on the beach and looked around. I also didn't want to pay a fortune. I chose this hotel because the reviews weren't bad and the pictures seemed nice. The room I had was on the third floor overlooking the beach. It has a little balcony. I came in March during the off season, so the weather was cool. Since the room faced north, I didn't get any sun on the balcony. I would have preferred that in March, but during the season, it would be an advantage in keeping the room cool. I rated this average because the room was OK, but small. The door to the balcony and the main door leaked air, and since it was windy, this was a problem. The main door had to be slammed to lock correctly. There was a smell of paint, but again, they were probably getting ready for the season. The beds weren't very comfortable so I didn't sleep well. The staff was professional, courteous and very helpful and get a 5 star from me. This is a good place if you are looking for something moderately expensive on the beach.

"Ocean View Best Western"

rodneyb50, Clear Spring, Maryland 09/03/2019

We stay here every year, sometimes twice a year. Close to Naval Bases, Norfolk Virginia, Close To Virginia Beach Virginia. Very Nice Rooms, Morning Breakfasts are delightful. Service is Quite Good. The Only Bad Mark, the Internet reception in rooms is Sporadic at Best.

"Tired hotel but you can't beat the view."

tmdevjr, Douglas, Massachusetts 08/03/2019

Came in after dark so it wasn't until the next morning that we could see the view which included a pod of dolphins swimming by. Staff recommended a wonderful Italian restaurant after we arrived. The breakfast in the morning was as good a free breakfast as you can get. It does look like they are working to improve and update the rooms.

"Valentine's Weekend"

Mrs-Mr-Wiggles, Yorktown, Virginia 17/02/2019

So my husband and I spent our Valentine's weekend in Norfolk at the Best Western Plus. I really enjoyed the experience. It was completely different from any other Best Western that we have stayed at. It's shaped more like a motel. so all the amenities of the establishment are spread out. For instance we were on the second floor to the right of the office. To the left of the office are where the breakfast and fitness rooms are. Somewhere behind the office just before the Beach area, is the laundry room. Which was kind of dark in that area. The staff was quite helpful. The maintenance man, housekeeping, the two different shifts at the front desk, and the breakfast attendees, were wonderful. Because this is a motel style building, you come in from outside directly into your room. That goes for the beachside as well. You can tell that they have been and still are renovating. It had all the expected room stuffs. I especially appreciated that the sink was not in the bathroom with the toilet. It had a nice "kitchen" area. The chair in the living room has a pull-out foot ottoman which was kind of cute. The mattresses are quite firm. I have not found an ice maker yet. And the drinks and snacks that they sell at the front desk area are ridiculously expensive! So boycott that and go to 7-Eleven. The door handles are a little wobbly, but it doesn't seem as though someone's tried to break in, it just seems as though the maintenance person who put the door knobs on could use some extra training. The fitness room is quite small it has, a Bowflex Style thing, a treadmill, a sit-down bicycle, a regular stationary bicycle, and one of those elliptical type machines, a TV and towels. If you're only there for a few days, it's good enough to get the job done. The breakfast room is open from 06 to 10, but coffee and tea are served 24hr at the front desk. You need your key to get into any external amenity. The breakfast was pretty good, it was replenished often, they just didn't have a lot of options to choose from. It was a couple steps up from a continental breakfast. The room was quite small, but they are actively extending the breakfast and seating area. One reason I give this 4 stars is because every time we came to our room our key didn't work and we had to get it reactivated. I personally think it has something to do with it's being an outside lock. Weather just does bad things to electronics. The other reason is because it's a Best Western Plus Hotel, but it looks like a Motel because of the way it's set up. 3rd, even though the rooms are pretty well insulated from the outside, there was still a bit of a draft coming in from somewhere. Maybe around the window, or through the heater. I don't know, but the heater cycled on and off a lot and it was loud. 4th, We could hear what was going on in the Next room, we could hear the dog bark in the room below us. I imagine in the summer time this place would be quite loud and difficult to find rest. All in all I think that was a nice Hotel; not to expensive and they work hard to meet up with the brand, I believe. I could go back the off season.

"Don't stay at this hotel!!!!!"

User 26/01/2019

My wife,dog and I stayed at the Best Western Plus Holiday Sands Inn and Suites it was very unpleasant to say the least. I would give negative stars if possible. Upon our arrival the floor was filthy so on the second day we brought a broom from our house because the military was packing us out due to me transferring across the country and my wife swept the floor there was a pile of dirt and sand(pic attached).Even after she swept the floor it was still filthy we had to wear flip flops around the hotel room so our feet would not get dirty. The shower drain would not drain my wife and I had to take showers in ankle deep water, the sink would not drain either. To top off our experience at the Best Western last night we stayed there I used the ice machine on the 3rd deck and I saw a black spec in an ice cube and through it away. We had 4 drinks from the same ice and when we awoke the next morning to a melted ice bucket with black specs in it(pic attached)I spoke to a lady at the desk upon check out and told her all of this she told me she had to speak to the GM and would call me to let me know what kind of a discount they could give us but I don't see that happening. Needless to say my wife and I will never stay at a Best Western again!!!

"Jewel of Ocean View"

Patricia C, Norfolk, United States 14/01/2019

Wonderful hotel, terrific staff. If you enjoy a cozy place to stay with an incredible view of the Bay this is your place! Nicely located by the interstate and nearby places to eat, very quiet and clean.

"Best hotel ever"

Climber00896236688, Millerstown, Pennsylvania 12/01/2019

This hotel has the friendliest staff ever. I don't think I met anybody that did not say a warm hello and ask how I was doing. The rooms are clean and the breakfast is always good. A nice variety of food.

"not a bad place"

Andrew B, Paxinos, Pennsylvania 27/12/2018

This place is old. But it looks to have been painted recently. rooms are moderate for the price. beach view out ours. Employees were friendly and easy to talk to. rooms do have older style heater/ Ac units but it worked as should. Door to patio did have a large gap so little drafty but still do able for the price. I will stay here again since location for us was very close to our destination.

"Great off season rates"

Scrapbooker_in_PA, Naples, Florida 19/12/2018

This was the second time we stayed at this property, first time off season. It is a great location to visit during the off season. We actually stayed for a Navy deployment out of Naval station Norfolk. We did like this location and will probably return. My one and only complaint is with housekeeping. I don't feel that if we stay in our hotel room until 12 noon then leave for the day that we shouldn't get housekeeping services or have to request them. Our first day there, we kept our do not disturb sign out until approximately 12 noon. When we left I happened to see the housekeeping staff. I walked over and introduced myself, told them what room I was in and that we were leaving for the day. I also let them know that I am not fussy at all, we would just like our beds made and some fresh towels. When we returned after 11pm, our room was taken care of. The next day we left around the same time, I didn't see any housekeeping staff but didn't feel like I needed to let them know again that we were leaving, we had taken the do not disturb off both times when we left this time when we returned around midnight, our room hadn't been taken care, beds were not made, trash was not pulled, toilet paper was not restocked. Then the following day, we left around 11:20, I had made a complaint the night before, so when housekeeping saw me that next morning they walked over. I told them my room wasn't taken care of. When we returned it was taken care of that time. Housekeeping should make rounds to rooms of guests who might decide to sleep in past 10am.

"Early family Christmas"

User 17/12/2018

Great place to stay summer and winter (too cold for the ocean and pool). Housekeeping is a little slow. Friendly and helpful staff. Breakfast was good and quick. I would recommend this hotel and stay here again.

"Thank you!"

User 27/11/2018

I needed a place to stay while work was being done inside of my apartment. I had asked for a possibility of a very early check-in since I didn't have anywhere to go stay during the day and it's pretty chilly outside now. The woman at the front desk was wonderful. She helped me out with my situation without hesitation and was very nice. I've stayed here before and it's a go to for my family to stay at when they are in town visiting. The customer service is always excellent, the rooms are always clean, and the beach is great. I highly recommend.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Sarah, thank you for the great review, I am glad to hear that you were well taken care of by my team. While we do have a guaranteed check-in time of 4pm, and with several different room types sometimes we can't get people into their rooms until just about 4pm, we definitely do try our best to get people in as soon as we can, and if a room is clean and ready we don't mind getting our guest checked in so they have a chance to relax after traveling.

"Perfect for Dogs as well as People"

bigC, hnl 21/11/2018

Beautifully located property. Nice rooms and very clean. Super employees! Dog walk is fenced next to the beach equipped with dog bags and trash. Beach lovers with dogs will love this property. Would definitely stsy here again.

"Sands and Suites"

User 10/11/2018

I visit Norfolk 6-8 times per year to spend time with my son's and stayed at most the hotels in Oceanview. Sands and Suites is by far the friendliest and cleanest. The employees have went above and beyond every time I stay. They've went as far as helping my son with his basketball practice by loaning me cones for dribbling drills and much much more. Thank you Sands and Suites. See you guys next month

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Mike, thanks so much for the review, it puts a smile on my face to hear that yet another one of our valued guests had a great time and will be a returning guest. I am fortunate to have the staff that I do who try their best to meet requests from our guests no matter how out of the ordinary they may seem...I will admit that helping with basketball practice is a new one for us, but if we can help make someone's stay just a little bit better, we will try our best.

"Fine for our purposes!"

pgcotype, Dunkirk, Maryland 06/11/2018

We got a great rate, esentially because we called the hotel directly after 5:00 p.m. The room wasn't huge, but certainly big enough for two of us. It's called a suite, but I'd advised against having more than 3 adults in the room. There's a "sitting area" with a separate TV, a writing desk, and pull-out sofa. The staff was courteous and helpful. The place shows its age in small ways, but the benefits outweigh the minor issues by far. Furthermore, it's right on the ocean!

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Glad to hear that you had a great stay and for a great price. From your description it sounds as you may have been in one of our King Junior suites with a sitting room, and a bedroom with a king sized bed. For your next stay, we actually offer 3 different suites on the property. Our King Junior Suite, our Standard suite, which has 2 queen sized beds, a queen sized sleeper sofa, one of the beds being in it's own separate bedroom, and a 3/4 sized galley kitchen. We also offer our Manager's Apartment which is a 600 sq ft apartment with two bedrooms each with a queen sized bed and bathroom, a living room with a queen sized sleeper sofa, and a full eat-in kitchen.

"Great Hotel"

Linda B, McMinnville, Tennessee 04/11/2018

We stayed 1 night to see our son that is stationed in Norfolk. The hotel sits right on the beach with excellent views from the rooms. The room was clean and beds were comfortable. The afternoon and morning desk staff were great! We definitely recommend this hotel and will definitely stay here again.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Linda, thanks for the kind review, we are glad to here you enjoyed yourself while visiting your son. We are centrally located between several of the bases in the area so visiting military family is very convenient. Plus with being right on the bay with homecomings and deployments, you can see the ships coming/going right behind the building.

"Price quotes not honored"

Hockeymom0314, Elizabethtown, Pennsylvania 11/10/2018

We enjoy staying here. Love the view and sound of the waves. Love that they are dog friendly. But, the price charged upon check out was not the price quoted. The clerk that gave us the quote denied the quite despite having documentation. And, 4 days later, the manager still has not returned our calls. We would like to stay there more frequently, but unfortunately the administration ruins the experience.

"Average room with nice amenities. Beautiful view of ocean"

DonBXX, Millsboro, Delaware 11/10/2018

The breakfast was a slightly better version to the standard BW breakfast. The front desk staff were friendly. The room had a microwave, safe, and a balcony looking over the ocean. A little pricey for one night but you get what you pay for. I'd stay there again.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Don, thank you for taking a few moments to let us know about your stay with us, It is good to hear that you enjoyed your stay and would stay again...we definitely look forward to your next trip to the area so we can provide you with yet another great stay. It is good to hear that you were able to take advantage of our complementary breakfast to get you fueled up for your day.

"Beautiful views and Comfortable stays"

Thomas C, Chester, United States 09/10/2018

The hotel over looks the Chesapeake Bay and always has the best view in town. Once checked in, off to the beach for a stroll then its out to dinner or just making something in the room. This hotel is central to pretty much anyplace around in under 30 min. Lots of channels on the TV and really fast WiFi makes this a 5 star for all travelers.

"three tries"

User 17/09/2018

third time is the last try. the room smelled terrible and was not clean. i was surpised because i always expected best western and windom to be great hotels. i would not recomend this place to anyone. i travel for work, now i know which place to avoid unfortuantely

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let us know how your stay with us was. On behalf of the entire staff, I would like to offer our sincerest apologies for not exceeding your expectations while staying with us, we truly do not like to hear that someone left and did not have a pleasant experience.


User 03/09/2018

The room was ok. The staff was great and friendly. Complimentary breakfast wa provides and there was direct access to the beach. The location was great, close enough to the downtown area and other landmarks.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We appreciate you taking a few moments to let us know how your stay with us was. I am glad to here that you loved the staff, breakfast, and our location to the beach, downtown, and attractions. I do hope that if you are ever in our area again that you decide to stay and give us another chance to WOW you.

"Enjoyed It!"

User 01/09/2018

We originally asked if we could change our room to the first floor. I just couldn't handle the stairs! The manager had already agreed but said we have an elevator. We couldn't find the elevator! I said we are fine then, he said well do you want to go higher for the view? So he moved us up to the fourth floor. He also personally showed me where the elevator was located. The only thing that could be considered a con was there was an odor in the frig but it still worked and the freezer kept ice cream frozen!

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Sandra, thanks for letting us know about your stay. I do remember our conversation about moving to a ground floor, and then talking you into a higher floor...while you can see the bay from all of our balcony rooms, they higher you go the better the view, and it was my privilege to show you where the elevator was located, although it was short, I enjoyed our chat we had while walking to it. I do hope that next time you are heading to our area that you decide to stay with us again.

"Reservation Totaly Messed Up!"

pauljmacey, Croton on Hudson, New York 29/08/2018

Can't review the property as when we TRIED to check-in on a confirmed reservation we made by calling the Hotel Front Desk directly at (757) 583-2621, at least one week prior to arrival, the type of room we paid for and reserved - Pet Friendly, King Suite with Ocean View and Balcony, wasn't available! Front Desk, including the Manager (Joe) started giving us all sorts of excuses why the above Suite they confirmed we had reserved, wasn't available, trying blame "Goggle" (once again, I called the Hotel directly for our reservation) and that they never confirm any customer will get a Ocean View Suite with Balcony, when calling the front desk, and especially when making a reservation through Joe, who BTW, I never spoke with him) Meanwhile, there were two other couples that had already tried to check-in before me, that had Reservation Problems as well, with their Room type they also Booked, not being available HORRIBLE HOTEL RESERVATION MANAGEMENT and Front Desk Support! We will be contacting Best Western's Corporate office regarding above

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking time out of your day to let us know about your stay with us was. We definitely apologize that there was a mix-up with the room that you were supposed to have, we have been looking into why someone would have quoted you a pet friendly king room with a balcony when we do not have any rooms of that type available. We have our standard two queen pet room, our king junior suite pet room (which does not have a balcony), our standard suite pet rooms, our double queen balcony pet room, and our handicap accessible pet room. After researching your reservation we did discover that it came into our system as being booked through Google, as a two part reservation, one for a double queen balcony pet room, and one for a king junior suite pet room, and we did offer to accommodate you in a room that had two queens and a balcony. We do understand how frustrating it can be when situations like this arise, and are looking into why it happened and working with our Third Party Booking partners to prevent it from happening in the future.

"50th USS JFK reunion"

Tony T, Port Richey 29/08/2018

Stay there forever Union with the John F Kennedy it was close proximity to everything was able to get to everything cleanliness of the hotel was nice being on the beach was nice and also having the ability to use the pool

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for taking a few moments to let us know how your stay with us was. I am glad to hear that you enjoyed your stay and hope to see you next time you are in the Norfolk area.

"overnight visit"

versdeguy, New England 29/08/2018

Room was clean, fairly quiet with A/C running, nice comfortable bed, clean bathroom. Not a bad deal, Great beachfront location, plus pool. EXCELLENT breakfast...plenty of fresh fruits, waffles, eggs...

"Excellent location and beatiful beach"

Patishita, Manassas, Virginia 27/08/2018

I stay for one night with my family and we have a amazing time at the hotel, great breakfast, beutiful beach location, good parking spot, friendly staff, nice pool size, is a friendly pet hotel, the front desk staff are very nice and have a cool water and ice tea and fresh made coffe

"Scary Stay!!!! Very Disappointed."

Debbie L, Augusta, United States 22/08/2018

I chose this hotel based on reviews that stated that it was a nice hotel. First of all, it is in a very run down area. The police were across the street on a couple different occasions. The hotel itself has been redone in different areas. Our room had a new paint job and new carpet but the beds were horribly hard. One of the scariest things was the door to the balcony. The door did not latch properly. It looked like someone had a homemade plate for the latch to go into. The balcony door, even when locked, could be pushed partially open. I felt that someone could potentially break in the room through that door. During our stay there was a group of people there who decided to have a huge party. Not sure if all were guests or if one had a room and the rest were just party guests. LOUD AND ANNOYING. Also, all of the party guests decided to use the pool that we paid for. The private beach could have been nice but wasn't due to the fact that no one takes a rake and cleans up the beach to keep it nice for the guests. All kinds of debris. Ocean debris and guest debris. The beach was private and most guests didn't use it. Pool was warm but the railing going down into the pool was very loose. I can't forget to mention breakfast!!!!! The breakfast room is two guest rooms made into a breakfast room. There may be 6 tables. The place is always packed and flies everywhere. Very sparse pickings also. The setup makes it that if someone in line wants waffles everyone else is waiting for the line to move. It takes 2 minutes to make a waffle so the line just gets backed up. The waffle makers should be along another wall so that the line moves quickly. Not thought out very well. The hallways are dark and you just worry about who is around the corner. Also, flooring on hallways, steps, etc needs to be repainted. Looks dirty. Trash cans all look dirty and always overflowing. We asked the girl at the desk for extra towels and she acted like she didn't want to get them for us. She said how many. There were three of us standing there so obviously at least three. She gave us two. My advice is not to stay here. Spend a little extra money and stay right in Virginia Beach. If I had it to do over, I would have spent the extra money for a better hotel and I am sure that the hotel experience would have been a lot better making the whole trip better. My rant is almost over but I can't forget the burrito that was in the parking lot for 2+ days and still there when we left. Please choose a Virginia Beach hotel!

"Decent hotel"

bean874, Philadelphia, Pennsylvania 20/08/2018

We typically would stay by the Virginia Beach board walk but decided to try out this hotel this time. The property is a little bit more into the bay, has direct beach access, so we were hoping for some good fishing on site. GOOD: - It's right on the beach that you can access any time. It's not too crowded on the beach either - The suite we got has a kitchen, which is nice. However, it's not automatically equipped with kitchen-wares; you'd have to ask the front desk to give them to you. Also you'd have to bring your own plates and cups if you unit has a kitchen (not a big deal but good to know in advance) - The free breakfast is a nice feature. The dining space is a little bit small and it could get a little bit crazy on weekends - The staff seemed nice and helpful. We had an issue with the wifi for the whole entire stay, which the contract IT company was not able to fix, but the front desk fairly gave us a price adjustment at check out CONS: - The room we got was a little bit dated. Carpet is older and had some odor. The AC unit is old and loud. It looks like they are doing some renovation to the whole property so maybe things could be better in the future. - If you're into fishing, this location doesn't seem to be a good spot for on-site fishing, since the water is pretty shallow. Luckily we found a near-by pier, located in a community park, where you can do fishing & crabbing without paying any fee. - Swimming on the beach during this time of the year is hit or miss, depending on the tide. Since this hotel is further into the bay, coupled with the shallow water, the water tend to get really warm around this time of the year. It looks like there could be some red algae that clouds the water a little bit. Overall, the hotel is decent and reasonably priced. The location with beach access is nice for the price.

"Good for a less expensive night at the beach."

BReid68, Perkasie, Pennsylvania 19/08/2018

Not a 5-star hotel, but serves its purpose. The rooms need a bit updating, as well as the exterior, but for the price during peak season, it's a nice place on a private beach. Pool is nice, and overall the rooms are clean. Beds were a little hard for my liking. Jason, the manager, is excellent. Very friendly and helpful, and really makes an effort to go above and beyond. Breakfast was sufficient. Nothing too fancy, but enough.

"Great Hotel - Clean Quiet Beach - A Place to unwind and relax - Nice Staff"

George B, Richmond, Virginia 16/08/2018

This is a great place to escape as a relaxing getaway or vacation with your family. The complainers on the reviews are the same people you meet along life's path that are never happy. Free breakfast, how do you complain about great eggs, delicious bacon, sausage gravy,waffles as many as you want, hot delicious coffee, fruit choices and lots more. Whiners complain about a crowed breakfast room. Its because the food is good and the friendly personnel .The pool is beautiful and well kept.Sandy beach is always nice and space for comfort. Variety of room choices and very reasonable rates. Linens have always been fresh and bed very comfortable during our many stays. If you request any needs the staff is at your door right away.We are very frequent guests for many years and will leave you with this thought. Book it & Enjoy!!

"Nice surprise :)"

Stephanie B, Uniondale, New York, United States 14/08/2018

I visited here for 4 nights with my family from New York. Last vacation before school starts. Very comfortable. Nice pool and easy beach access to miles of beautiful beach. To my surprise, I booked a suite. We had a separate bedroom with a bathroom and tv, as well as 1 queen bed and a pull out couch and another tv. No arguing over who gets to watch what. Perfect for a family of 4. Our room had a small kitchenette which made it nice not having to spend a lot of money out for food. Close to a lot of shops and restaurants. Friendly front desk employees. Good breakfast, not much but just enough to start your day off right before hitting the pool, beach or just hanging out.

"Horrible linen house keeping needs approval."

lovinsgemeni, Heathsville, Virginia 12/08/2018

The room I was in which was 219 was HORRIFYING ! The linen is not the cleanest , I broke out in a rash which has never ever happens to me at any best western . House keepers need more work if they don't like they job don't work there.

BestWesternHotels, corporate at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Suite Stay"

90hen15, Richmond, Virginia 11/08/2018

I recently stayed at the Best Western Plus Holiday Sands Inn & Suites with my preschooler. Our room was great, with a separated living room area and bedroom with a king size bed. The beachfront was very quiet and the pool was clean. I would stay here again.

"Great customer service!"

adnayback, Sherrodsville, Ohio 08/08/2018

The two desk agents who worked the night I checked in were awesome!! I really wanted to get their names but never had the opportunity too. I know we bombarded them with a lot of question as we've never been to the area and they were both very patient and understanding. We had a suite and the room was very hot, but the desk cleaned a fan and brought it to us and let us use it our whole stay!! The breakfast was decent, but I definitely recommend going earlier because after about 8:30, it was always packed. I loved the private beach! The pool seemed chilly, but it did rain a lot so I didn't mind much. Before leaving, we approached the GM about a couple of issues we had during our stay. He was very polite, an active listener, and offered wonderful customer service. I couldn't of asked for better hospitality. He did inform us they are currently going under renovations and we definitely plan on coming back after they are done! The only reason I didn't give a 5 is because housekeeping needs some work, but we expressed our concerns and feel confident the new GM will make some good changes!

"We LOVE this place!!!!!!"

marybahai9, Shenandoah Valley 05/08/2018

My daughter and I stayed here last week (Mon-Thur) and just LOVE this place! The location is far away from the frenetic tourist area in Virginia Beach, the dunes are lovely, yet small enough for a short walk to the beach. The waves (wavelets?) are tiny, and perfect for babies and toddlers. I'm 57 as of 2018, but the beach is just no fun if there aren't toddlers and young children to play with! The pool has a beautiful view of the dunes, and we were here right after the dragonflies had matured, and they were swarming above the pool area - AMAZING!!!! SO beautiful!

"Great service/comfort"

Kristin888F, Chambersburg, Pennsylvania 04/08/2018

The staff is extremely friendly & accommodating. I loved the variety of cold, flavored water served in the lobby. It is very pet friendly! Private beach was perfect for us! King bed was so comfortable!

"Great location"

User 30/07/2018

The hotel was easy to find, parking was good. The view from our room was GREAT. We were on the 5th floor in a suite with 1 king bed and a pull out sofa. The room was super comfortable - even the sofa bed was comfy.


User 29/07/2018

We come here every year for vacation. John and the front desk staff is so kind and helpful. The room has been redone and are clean and fresh. We get to bring our dogs with us. The breakfast is the best. And I love the beach.

"Great location"

Jill S, San Diego, California 25/07/2018

Positives: located along the beach, offers beach chairs, decent breakfast and free Wi-Fi Negatives: housekeeping does bare minimum, pets allowed on both floors (not sure about tower) despite what we were told

"Fun for all!"

jenc963, Columbus, Ohio 22/07/2018

So many things to do while visiting!! Swimming and fishing are perfect here. The water is much easier here than Virginia Beach for children. Watching dolphins from the balcony and exploring the many points of interest. The motel is not fancy but affordable and the breakfast is great!!

"Best money spent at a hotel EVER"

Danielle B, Richmond, Virginia 17/07/2018

My family of 5 (children aged 8 and under) stayed here for an entire week. The staff was absolutely amazing and very accommodating. The facility itself is very clean and attractive. The rooms are spacious. The pool area was an 8/10 as it could've been kept a little cleaner though this was mostly due to guests being inconsiderate and leaving their trash behind. The hotel offers private beach access and even offers free beach chairs for its guests. The breakfast was a full one complete with waffles, bacon/ sausage, eggs, hot and cold cereal, pastries, juices, coffee, fruit, etc. We are very much looking forward to returning!

"Ok stay"

User 10/07/2018

We picked this hotel because they accepted pets. We tried to check in at 3:15pm was told to come back at 4:00pm which I knew they have a guarantee check in at 4:00pm. We understood so we left and came back at 4:00pm, and was told again our room wasn't ready due to the rain. We had to wait almost 2 hours with our dog with no where to go, it was to hot to stay in the car so we had to wait outside the hotel with the wind blowing the rain on us. The front desk worker was so rude to us, I think her name was Kleo. We asked for a oceanview room, but when we got to our room, we could barely see the ocean due to the sand dune in front of us. We was told that we had to stay on the first floor because of our dog; which was never mentioned when we made our reservation in MAY. Speaking of dogs, they are NOT allowed on the beach between 10:00am until 6:00pm, which is hotel policy. The free breakfast was good. We always say if you can walk around barefoot in your hotel room without getting your feet dirty it's a clean hotel , but our feet got dirty we had to wear socks. The beach was not busy though. The housekeepers was nicer than the front desk workers.

"Quick beach trip!"

Ashley T, Beaufort, North Carolina 09/07/2018

No issues for us at all. We stayed in 752 on the tower side and had a King with a kitchenette and balcony. Great view, loved the balcony! Kitchen and cooking supplies had what we needed, we brought some basics (s&p, oil, knives, paper towels, etc), no issues there. Shower had THE BEST water pressure and bathroom and room in general was nice and clean, nice fluffy towels too. The bed was super comfy, I normally have trouble sleeping in hotels but no issues here either. Room seemed a little dated but because of all of the above, who cares! We didn't use the pool but it seemed to stay busy. The beach was awesome, not crowded at all and nice sandy bottom which I loved. Staff very helpful and we Ubered to nearby restaurants for dinner, didn't eat the breakfast provided since we love going to different breakfast places. Nearby places we ate at that were great, Razzo and Captain Groovy's for dinner, Smokey Bones BBq for lunch and Sandfiddler for breakfast. Happy folks over here for time we spent at this BW. PS I looked at places on the Oceanfront and couldn't justify the prices. After seeing pics of the crowds there I wouldn't dream of booking on the Oceanfront as this beach experience is exactly what I'd rather have any day over that madness and at a much lower rate!

"Great view, rooms just okay."

anna11horton, Fountain, Colorado 07/07/2018

We had some issues with rooms but the staff was excellent to remedy issues. The rooms are large and mostly clean. Carpet very wet from storm day before. Also leak in ceiling fan creating a horrible odor. The staff was quick to find us a different room. The staff was great. They rooms were a little rough due to a storm the day before, but ultimately clean and tidy. The price is a little high for the room quality. It was a beachfront hotel, but sheesh the price was high the night we stayed. The breakfast was alright- the attendants tried very hard to keep up with demand. Seemed like everyone was coming in at the same time- very small room for the breakfast option.

"Mediocre Property/Terrible Customer Care"

User 07/07/2018

The property itself was just "OK". The ocean view we expected ended up being quite ridiculous thanks to the poor room layout. The window overlooking the beach was located in the kitchenette we had to go stand in there to look outside. Also the sun shining in at 6am through crappy white blinds was not amusing. The breakfast room was so crowded and noisy we ended up avoiding it. One if the worst hotel breakfast situations I've encountered. This could all be overlooked... but the noise issue was unbearable. We had a teenage neighbor who made SO much noise... sounded like he was punching walls ir throwing things - we complained at least 2x a day for 3 days and nothing improved. 2 nights in a row, this kid fought with someone - screaming and HITTING - we called the front desk multiple times, threatened to call police, and NO ONE DID ANYTHING. we couldn't sleep for two night bc this psychotic family was yelling and physically assaulting each other and the hotel staff did NOTHING. These people should have been asked to leave... but instead, we were told they were "handling" it. Clearly, they did not. Our daughter ended up in bed witg us every night bc the noises scared her so much. Upon checkout, when I mentioned the noise issue, I was told: "Next time, just tell us!"... We did. We did tell you. Multiple times. Unacceptable. We would have slept better in the car.

"Just okay"

User 06/07/2018

Let's start out by saying the good stuff-close to the beach and the beach was never crowded. Breakfast was fine, but often very crowded, they could use more room. The breakfast variety was good and changed daily. Our room was clean, but worn out and old. The bedroom did not have a door on it-strange. The bed was extra hard but the shower was really good. The outside of the motel was dirty and not well kept. The pool area was kind of trashy and sloppy. There was a light inside the pool that was hanging by a dangling wire. The lights never came on in the pool at night, but ugh!! Not safe at all. I realize that hotels can get a lot of money because they are so close to the beach, but come on Best Western, take a little pride in yourself and put some of the money back into the hotel. Your guest will thank you!

"Family weekend break"

I7810MRpamelac, Fredericksburg, United States 26/06/2018

Great weekend getaway for my family.We have been staying here for about 15 yrs.normally twice a summer.Hotel is in the middle of renovations.Love the location on the Chesapeake Bay with close access to everything.Very friendly staff.

"The Beach!!"

NanaLindaIndy, Indianapolis 24/06/2018

We had stayed at the BW in Norfolk last June and thought it was a great place. This year lived up to our memories. On the Chesapeake; very nice pool; breakfast is wonderful; staff is great and Joe DeBeasso (Guest Service Manager) does a superb job with staff and guests. It's beachfront so there's a lot of sand. LOL.

"Great Value for Money"

User 15/06/2018

We stayed three nights in this hotel at the end of May. We could tell the hotel was undergoing a renovation, and it seemed the interior of our room had already been renovated. There was renovation work ongoing during our stay, but I don't feel it detracted from our stay at all. The staff was friendly and the location was great for our taste. It is not in a super touristy area so it was quiet and calm. If you like to be in the middle of everything, this may not be the hotel for you. Our room was clean, the breakfast was truly a full breakfast we could start our day with, and we felt we had a great experience for the price we payed.

"Annual PA Slam Wrestling Trip"

Keith K, Boiling Springs, Pennsylvania 29/05/2018

We have been staying at this facility for the past four years now and the overall experience has definitely improved. The staff is very accommodating and they seem to be making improvements to their facility and service from year to year. We look forward to our stay there next year.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Keith, it was good to have the group back with us again this year. As you mentioned, we are just winding down some renovations we have going on around the property for the summer season, and will be starting back up after labor day with some more exciting changes. We look forward to seeing your group again next year!

"After 50 nights at this location..."

Moonpie42, Harriman, Tennessee 26/05/2018

I have to say I am more than satisfied. Staff is always friendly and willing to . Management is responsive and professional. Rooms are always clean and well kept. Security has not been a problem. Rooms are not paper thin and amazingly quiet. Views of the bay are beautiful. Easy access to clean beach. I highly recommend this location for business or family fun.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for taking a few moments to let us know about your stay. We are delighted to hear that during your extended stay with us that we were able to not only meet, but also exceed your expectations. The staff here really tries to do everything they can to make each guest's stay special and enjoyable.

"Great staff and great view"

AnnSheri, Raleigh, North Carolina 22/05/2018

Staff was great at check in and check out and also recommended a place to order food from took the time to bring coupons to the room. Room was nice, beds were comfortable,shower had good water pressure, great view of the water also this hotel was very quiet. Only thing negative was the breakfast. The eggs were good and the coffee and juice but the sausage was terrible.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
I appreciate you taking a few moments our of your day to let us know how your stay was with us. I am delighted to hear that the staff took wonderful care of you and your stay for the most part was great. I do apologize that breakfast was not up to your satisfaction, we are always trying new products to make sure our guests enjoy it.

"Nothing "Plus" About These Accomodations"

Kate W, Grapevine, Texas 20/05/2018

There is nothing "Plus" about this hotel. In fact, I would give it a negative rating if possible! It does NOT compare to any of the BW "Plus" properties I have stayed in recently. The only thing this hotel has going for it is the front-row seat to the Chesapeake Bay. The hotel's curb appeal needs serious tending - a new paint job, a deep clean of the parking lots and breezeways, a mow around the "dog walk" and new pool / outdoor patio area. The maintenance staff seems to pile all sorts of odds and ends around the property - Clean that up! The hotel's layout is split between a two-story "inn" and a four-story "tower of suites". My room was on the first floor of the tower. The hotel room's interiors are OK with clean sheets and towels. The bathroom is also clean (Thank God). Unfortunately, the furniture and amenities leave little to be desired. Old, chipped, torn and rusting. The laminate floor collects EVERYTHING. Lastly, I am NOT impressed by the customer service shown by staff at this hotel. The receptionists showed little professionalism upon check-in (too busy chatting with each other) and the breakfast attendant looked unkempt. The staff put no pride in working at this property and it shows. I will never stay here again.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Ms. Kate, first off, let me thank you for taking a few moments to let us know how your stay with us was, feedback from our guests is every important to us. I am terribly sorry to hear that you did not enjoy your stay with us. As you mentioned, we are currently in the process of renovating the property. As you many have noticed, we are currently in the process of painting the exterior of the buildings, and other upgrades to the building. Over the past few months, we have replaced all the carpeting in the rooms, plus flooring in all of our pet friendly rooms, replaced all of our sleeper sofas, and repainted all of our rooms. Still to come this year is finishing the paint on the exterior of the property. Next after our summer season we have plans to replace all the furnishings in the rooms, expand our breakfast area, and completely redo our pool and patio area.

"Nice hotel room with actual 2 rooms with 2 large LG flatscreen televisions in the bedroom and living room."

James L, Fresh Meadows, New York 18/05/2018

Good sized bedroom with King Sized bed and separate living room with sofa and lamps with a desk area also. Each room had its own large Flat screen LG TV. Room also included a Microwave and refrigerator. Water pressure was great and water was hot. Morning breakfast was very good with plenty to eat. Hotel had a large pool with a very large sunbathing area that included BBQ for cooking and a large private beach for all to use. Didn't get a chance to use the pool or beach, but will the next time I am there again.

Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
James, thank you for the kind words and taking a few moments to let us know how you enjoyed your stay. I am sorry to hear that while here you did not get to enjoy the pool or beach, I do hope you find time to come back so you are able to.

"Nice place to stay---beautiful view"

User 16/05/2018

We only stayed one night, however, we found the accommodations nice and the people friendly. We had a beautiful view of the water from our room, which was a plus. The breakfast that came with the room was great.

"March 14, 2018"

BoncherFarm, Elizabeth, Indiana 15/05/2018

The Best Western Plus served the purposed needed of resting at night. The staff is wonderful, friendly and courteous. The rooms though need updating though functional. If you like us just used the room at night then no worries. While I took pictures, I did not stroll the beach area. Pool is open Memorial to Labor Day so we could not use it.

"Bed Western good as usual "

GittaBarth, Crystal River, Florida 14/05/2018

We spent only 2 nights and one day. Place was clean (sanitized remote!!) and good sized (double) we asked for a ground floor b/c of all our luggage. Still had a bit of ocean view over the dunes. We from higher floors must be breathtaking! reception was clean, service fast and good. WIFI worked great, outlets on the little desk and bedstand useful. On check out, they provide a “to go” bag wit water, apple, granola bar. Nice gesture!

"Great fun week end"

janesorchilla, Carnegie, Pennsylvania 11/05/2018

It was a great weekend at the beach and we didn't have to drive to it. It was in our back yard. the staff and everyone there were so nice and accomadating. Breakfast was wonderful however the room is too small. And the to go bag on check out was wonderful. Good job.

"This room had a view"

rpfwhite, Cherryville, North Carolina 10/05/2018

We used to live in Ocean View - so staying there while visiting was important. The Best Western Holiday Sands was terrific. We had an ocean front room with a balcony. The room had a large plate glass window that gave us a fantastic view of the beach and ocean. At night we could see the lights from the bridge tunnel. The room was spacious, and very clean. The housekeeping staff were very helpful and so kind. Breakfast was really great, and the room was very large. This is an old motel. But it has been updated and is very clean. Planning more trips to the area now that we know a good place to stay. Ask for an oceanfront room with a balcony - you will not be sorry. The wifi worked great. The bath products were superior - I love the lemony smell. Towels were very nice.

"Full view of Chesapeake Bay"

mrsagf, washington dc 30/04/2018

The location sold this hotel choice to me. It is right on Chesapeake Bay. My room and balcony had a full, unobstructed view. The pool and patio below me had direct access to the beach. Only residential buildings (single family, apartments, condos) to the left and right. No commercial, including restaurants, in the immediate vicinity. A busy road, but I heard the waves, not the traffic. This is an older hotel, but I had a clean room with a very comfortable bed, microwave, refrigerator, dated but clean bathroom with plenty of hot water and good water pressure. The usual food in a breakfast room. A busy crew was here early in the season repairing damage from winter on a seafront and apparently about to repaint the whole building. General renovation and upgrading are also said to be underway. I did not want to be in a downtown hotel when I had the opportunity to be near the beach. This hotel was so well-located that I could get to downtown Norfolk and VA Beach very easily. I think this modest hotel in a very good beach location was a real find, and I will be back.

"Enjoyable Stay"

Jim B, Howell, Michigan, United States 28/04/2018

My wife and I had previously booked this hotel for a 5-day stay back in December 2014. At that time we got a great rate by booking through a discount website, but the trade-off was a tiny room at a time of year when the weather tends to be nasty. This more recent 11-day stay in April 2018 was also booked through a discount website, and although the rate was twice as much, the room was much better -- in fact, a 2-room suite with king-size bed, 2 TVs, 2 heating/cooling units, a substantial desk, and a hide-a-bed. Evidently, the hotel is in process of renovating many of the rooms and converting them to similar suites. (We learned that our 2014 room has now been converted to storage space!) The personnel (front desk, cleaning crew, and breakfast area) are all very friendly and accommodating. The complimentary hot breakfast has variety and abundance. Although the dining space is a bit cramped, especially on weekends in warmer weather, the hotel apparently has plans to expand it. (It will be interesting to see how they can pull that off while continuing to make the space available to guests.) The hotel has a fitness center with appropriate equipment, but for people like us who prefer fresh air and sunshine, both the beach and sidewalks are good for long walks or jogs. (The Pinewell neighborhood next to the Ocean View Golf Course is a great place to walk/jog, especially in spring.) Our only real complaint is noise: noisy weekend guests and an unexpected amount of road noise. (Even though the road has a closely observed speed limit of 35mph, something about the shape of the hotel seems to amplify the noise of passing vehicles.) We dealt with the noise by keeping the fan on. Also, the exhaust fan in the bathroom was ineffective and left the mirrors too fogged for shaving even after short showers. On the whole, though, we had a very pleasant stay and will certainly stay there again if we can get comparable rates.

"Good location/pleasant stay"

User 28/04/2018

Our check-in went very smoothly and we checked-in early so We could get to the Virginia Arts Festival. The manager was Pleasantville And gave us some names of local restaurants. Our suite was clean and Laid out nicely for 2 couples to share. There were separate rooms with 1 bathroom and a kitchenette. There was a nice patio and just a few steps to the beach. Breakfast was included and there was a nice selection of food.

"Excellent Hotel and Service"

User 27/04/2018

The Best Western Hotel in Norfolk is a wonderful place to stay. The location is amazing and the service is excellent. I would highly recommend this hotel. This hotel has a private beach and a patio adjacent to the beach. We had a school trip to the beach and we all stayed in this hotel. Definitely will repeat.

"It's Always A Pleasure"

Yvette M, Clinton, United States 24/04/2018

My husband and I have always enjoyed staying at this location. A true gem of a location as well as staff we recognize time and time again, and who recognize us each time we come. This makes us feel like

"road trip motel"

sargepants, Brighton and Hove, United Kingdom 18/04/2018

we stayed here on the road trip from Columbia to New York, the view from the room was gorgeous, the room was basic , the staff were pleasant, it was nothing special but you could clearly see they are starting renovations

"best western"

fourseasons07, Chincoteague Island, Virginia 16/04/2018

good, but old hotel, breakfast was great! construction going on and rooms were not reduced in price, this is my main complaint, the price, people were great. I don't have any more to say to meet the 200 min letters.

"Not worth the cost."

Mark W, Midland 26/03/2018

Stayed here for 2 nights. Location is great but does not look like a typical BW. It looked like a motel that BW bought and slapped their sign on. Beds were like sleeping on bricks. Tub did not drain-water was over your ankles in minutes and this is with the drain plug completely removed. When someone closes the door to their room, everyone nearby hears it. Room had an odd smell to it. Toilet sounded like a jet engine when flushed. Location and desk staff were the best things about it.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Mark, thank you for taking a few moments to let us know how your stay with us was, I sincerely apologize that your stay was not as you were expecting. We are currently in the process of renovations and have many exciting changes happening on the property to enhance guest experience. I do hope that during your next visit to the Norfolk area that you decide to stay with us again and give us another opportunity to exceed your expectations.

"Do not stay there if traveling alone- creepy front desk worker"

larQ7569TD, United States 18/03/2018

The guy working at the front desk implied that I was a prostitute simply because I was alone and had a local address. He even called my room a few minutes after I checked in. I left and asked for a refund but couldn't get one since I booked through Priceline. Shady business, I do not recommend!

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let me know how your stay with us was. I am terribly sorry to hear that you did not have a pleasant experience while staying with us. It is hotel policy that all of our guests are given a courtesy call shortly after checking in to make sure that the room is to our guest's satisfaction, and to see if there is anything that may be required such as extra towels, carryout menus, wake-up calls, etc.

"Great stay"

R9353AJkimberlyw, Knoxville, Tennessee 14/03/2018

Had a great stay here. Clean rooms, located well and the staff was exceptional. Beautiful view! Very accommodating with our preferences for view and an unexpected early departure. Highly recommend this motel for anyone looking for a nice place on the bay and close to all Norfolk and Hampton Roads offers.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for taking a few moments to let us know how your stay with us was. We are delighted to hear that you have a very enjoyable stay while you were with us, and thanks for the high recommendation. Hopefully you will be able to make it out to us again soon when the weather gets warmer to enjoy the beach. Also, we hope that you enjoyed the updates that we have made so far, and return soon to see when we are finished. All of the rooms have just been repainted with a new color scheme, new carpeting (or flooring the pet rooms), & new sleeper sofas...still to come is an expanded breakfast room, complete new color scheme on the exterior, and a new redesigned patio.

"Broken furniture"

Sabrina R, Jersey City, New Jersey 02/02/2018

The room had a defective bed with a pipe protruding that gave me a horrible gash which I now have to seek medical help for. The maid covered the defective piece with the dust ruffle so you could not see the piece but it was a long piece that clearly was sticking out an extra foot from the edge if the box spring.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking time to let me know about your stay with us. I do apologize that you had an issue while staying here. I have already had the situation with the bed looked into, as we take the safety and security of all of our guest and my staff very seriously here. I did reach out to you via email, so please do feel free to contact me if you would like about this issue. I do hope while you were here you were able to enjoy our complimentary breakfast, or had a chance to enjoy the wonderful view of the bay located directly behind our building.

"Best Christmas ever"

Rosalyn B, Lansdowne 29/12/2017

I really enjoyed this hotel. (I booked through a 3rd party and my main concern was to be in the airport area during my stay) Upon my arrival I was a a little grumpy from a 6 hour drive. The Hotel receptionist that signed me in was extremely polite plus she signed me up for their rewards program. I was not expecting a full kitchen, an additional bedroom, sleep sofa nor an Ocean View!!!!! I was soo excited and relaxed at the same time...After Christmas with my family ..I stole the final night for myself to relax at the hotel and enjoy the Ocean view...Best vacation ever... Breakfast was great tooo..Bacon or sausage..eggs..home made waffles..fruit..cereal hot or cold..& soooo much more Thank you for your Hospitality!!!!!!

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
It was great to hear that you enjoyed yourself while staying with us over the holidays. It is also nice to hear you snuck in a little time just for yourself to unwind after all the hustle and bustle the holiday season can bring.

"Holiday Stay"

H4840EUcharless, NC, United States 28/12/2017

The staff was very Polite and Professional. The check-in and and check-out was quick and easy. The Maid service was efficient and accommodating. The Ladies in the Breakfast Room kept the dining area clean, organized and well stocked with fresh breakfast items. Overall, a most pleasant 5 day stay.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for the kind words, I am delighted to hear that you had a great stay and that my team took such great care of you. I hope that next time you are visiting our area, that you stay with us again...we look forward to seeing you on your next visit.

"Loved the waves!"

User 19/12/2017

Private balcony on 5th floor, so I opened the door so I could hear the waves as I drifted off to sleep! I would have gone down to the beach, but it was pretty cold that night. Breakfast was good - waffles, eggs, cereal, bagels, juice...

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
It is awesome to hear that you had a great stay. You definitely need to plan a trip down to the area when it is warmer so you can not only enjoy the view and sounds of the bay from the balcony, but also get a chance to get your feet sandy with a walk on the beach. We look forward to seeing you on your next visit.

"Our Place"

Rodney B, Clear Spring, Maryland 14/12/2017

We visit this Best Western at least once a year, some years twice. Very close to beaches, bases, and all types of food. Access to and from interstate highway is very easy. The breakfast here is also very tasty and filling. Highly Recommend this Best Western.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Rodney, thank you for once again choosing us as your place to stay while in the area. We are currently working on several exciting changes, so hopefully next time you are here you will be WOWed by what we have in store.

"Miss this place"

User 09/12/2017

I have been going hear for 30 years first visit was with my wife and kids when they were infants now there grown and have there own now me and my wife travel now with our dogs lots of memories hear for us but since we only travel with our 2 dogs now they say there pet friendly but they can only go out to the bath room and that's it they are not allowed anywhere else on the property I don't consider this place pet friendly at all so if your traveling with pets don't stay hear .

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for writing, and I am glad to here that you have enjoyed coming here for quite a while. While we are a dog friendly hotel, and we love to see our guests with their furry travel companions, we do have some places such as our breakfast room and direct pool area where health codes prevent pets from accessing. Also area such as the beach which has time restraints are regulated by the city and not by us. We do ask that in other area dogs remain on a leash, and be mindful of guests who may have a fear of dogs, so that all of our guests, pet owners and non pet owners can enjoy their stay.

"Just missed the 5 star mark"

Valerie M, Piqua 02/12/2017

Excellent facility over all with great customer service. The rooms are freshly done and VERY clean. That said please update the Kitchebettes and light the stairways. Fix elevator and please thank your housekeepers for a job well done!


KT5Dalls_GA, Dallas 02/12/2017

This is the second time we stayed here. It was clean and easy to get to. Breakfast was good and the staff was always pleasant. We will always use this hotel if we need it. It is very close to our son's home.

"Rooms with an awesome view!"

41HappyCamper, Memphis, Tennessee 26/11/2017

Our first day, we enjoyed watching a pod of dolphins swim by. Loved waking up and looking out at the water. The entire hotel hotel staff was very friendly and make us feel very welcome. We have stayed at this location about 7 times - always over the Thanksgiving weekend. The buildings are in the process of being renovated and updated. By summer, theyshoud be awesome!

"Like Home"

352raymondf, Lake Mary, United States 20/11/2017

I've enjoyed three nights to date at this Best Western. Each time has been restful and comfortable. The staff has always been excellent. I particularly liked the view of Chesapeake Bay during one visit. I hope my employment continues to place me in this hotel.

"Honeymoon Retreat"

899jeffreyw, Woodford, United States 19/11/2017

I chose this hotel for my wedding night because of its location on the beach. Driving up on the street side was a little underwhelming for my new bride, but that all changed when we walked into the room. The king sized bed in the suite was very comfortable and the view from the balcony was amazing. We were able to watch the sunrise over the Chesapeake Bay with dolphins swimming by. Our choice of a romantic walk on the beach was a perfect way to wind down from the wedding. Thank you and your staff for making our first night as a married couple so very special.

"Great Price!!!"

487thelmas, Disputanta, United States 17/11/2017

Had a wonderful stay. Great Price for the room, also a great location, right on the water. Easy access to the bay. Will stay again. Rooms were nice and quiet. Thanks Best Western for a wonderful time.

"Horror show"

User 09/11/2017

Checked in to an ocean view room for 2 nights. It may have faced the ocean, but there was no window. When we opened the door, the musty smell hit us in the face. Changed rooms. It did have a beautiful ocean view with a lovely beach but again smelled nasty and was very old and not well kept. We did not stay there.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let me know about your stay with us, I am terribly sorry to hear that we were not able to exceed your expectations while here. I do hope that if you are ever in our area again, that you give us another opportunity to WOW you.

"Home away from home."

Thomas C, Chester, United States 05/11/2017

My stay at the holiday sands has always been like home I woke to see the dolphins playing in the surf and a beautiful sunrise. The staff and the surroundings while staying current takes me to a more simpler time.

"Below average"

T8804YQjoanc, Elizabeth City, North Carolina 04/11/2017

Great and beautiful location. The beach behind the hotel is great. But the hotel is old and shabby. The room smelled like someone had been smoking in it. The lobby is nice but the rooms and exterior appear very old. The staff is not friendly.


brucep895, Seattle, United States 03/11/2017

the heater/ac fan made a lot of noise when running and they did some 1st floor concrete finish work in the late afternoon which limited access to our room. They could have put us in the other building.

"My Home Away From Home"

User 30/10/2017

Great place the stay. Excellent service and caring, helpful staff. The rooms and facilities are very clean and comfortable. Lovely view of the bay in the tower building. Excellent amenities including full free breakfast. Always delicious.

"Great Stay"

Darla W, Chester, United States 30/10/2017

This hotel was right on the beach front. We were given a downstairs room with a balcony view. The beds were so comfortable and services was more than I expected. I would recommend this hotel to anyone. We had a pet with us and it was very convenient to be on the first floor as well as have an area special for the dogs.

"Good hotel"

User 29/10/2017

The hotel is in a great location. My family and I loved the beach access. We had a room facing the parking lot so obviously that's a bit lackluster. The room was pretty outdated but huge! Everything was clean in our room. The continental breakfast was great and had a lot of options. We would stay here again!

"Thank you!"

User 28/10/2017

Nice people, good service, awesome room views and awesome room! Good hot breakfast every morning and great mini gym! Private beach was beautiful!!! Very clean property and I loved the cleanliness of my room!!!

"Best Western Plus Holiday Sands, Norfolk"

263marvab, Raleigh, United States 27/10/2017

We have stayed at this location on multiple occasions and have enjoyed this hotel every time. The hotel being right off the water is a wonderful bonus. The staff are always extremely courteous and helpful. I would suggest this particular hotel to all my family and friends.

"Nice beachfront stay!"

Alice M, New York City, New York 21/10/2017

This is a clean, spacious motel right on the beach! The room was clean, beds were firm & atmosphere was quiet. Entire property was clean & pleasant. We didn't pay extra for a view, but nice clean beach was 5 minutes away! We would stay here again

"Needs a Renovation"

931onone, New Haven, United States 20/10/2017

The rooms are outdated when it comes to their carpet and furniture. The rooms were clean. I had the manager apartment room so it had two bedrooms, with a living room and kitchen. I liked the space but the room decor made it unpleasant. The front desk staff didn't really go out of their way to make our stay special. I requested a noon checkout but the front desk woman gave an attitude with a no and wouldn't give an explanation.

"Would not recommend"

dgC1917HU, Medford, New Jersey 17/10/2017

Location was very convienent. Room felt damp and had a pungent musty odor. Decor was old and threadbare. Lighting throughout was harsh. Air contidioner was extremely loud and woke me throughout the night. There were no incidents, but the layout of the buildings make for a desolate entry to your room at night... not sure what the surveillance is assure safety and security.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for taking a few moments to let me know how your stay was. I am terribly sorry to hear that we were not able to completely exceed your expectations during this visit. We are currently in the process of upgrades and renovations to the property, and I hope that next time you are in the area you give us another chance to completely WOW you with some of the exciting changes we have in the works.

"Very nice hotel."

User 16/10/2017

I would recommend this hotel to anyone. We always stay here if we are traveling to this area. The staff is accommodating, the breakfast is delicious and generous, everything in the room works efficiently. We particularly enjoy the balcony so that we can see the ocean. Even though the weather was not good this time, we still enjoyed viewing the outdoors.

"Not worth it for the price"

kaomabechaz, Raleigh, North Carolina 16/10/2017

The hotel is the same price as many more upscale hotels in the area but falls well short of the standard. We stayed there because they were pet friendly but we will be going elsewhere next time. The room did not feel clean, there was something slippery on the shower floor that had not been cleaned, I don't believe the bed runner and top linens had been washed. It felt musky and yuck in the room. Most staff were kind but a gentleman in management was not accomodating at all.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let us know about your stay with us. I would like to express my deepest apologies for not exceeding your expectations while staying with us, and also that someone from my supervisory team did not extend to you the warm & inviting family like service that we are known for. I do hope that if you are ever in the area again that you will give us another chance to WOW you.

"Best Western Plus Holiday Sands Inn & Suites, Norfolk, VIRGINIA"

User 16/10/2017

Good room, room could have been cleaner with attention to detail on vacuuming. Parking lot needs to cleaner, Very nice and friendly people here. You have a bay and ocean view. You have breakfast and lots of channels on t.v. and wifi . Plus a pool. Friendly staff and manager is so nice. They make sure you have an awesome stay.


Tina L, Utica, New York 11/10/2017

The room was clean and neat. We were there for 3 nights and they only came to make up the room once. The towels were replenished but the beds were left unmade. The room faced a parking lot and overlooked the garbage cans, which they picked up on Monday morning at 4:45 am with the beepers on and lights flashing. We stayed in a suite with a small kitchen and 2 bedrooms. There were no utensils/ pans or plates so the kitchen was useless except the refrigerator.

"Good stay"

387carag, bedford, United States 04/10/2017

Very nice and friendly people here. You have a bay and ocean view. You have breakfast and lots of channels on t.v. and wifi . Plus a pool. Friendly staff and manager is so nice. They make sure you have an awesome stay.

"Great room"

skilibi, Lanesville, Indiana 03/10/2017

Friendly staff, great breakfast, wonderful bed. The view from any room was of the beach and all had direct access. Pool looked great. I really liked how friendly and courteous every one was. It was a wonderful weekend.

"Weekend getaway"

annacG6265GM, Goodview 02/10/2017

Room was clean and had a small kitchen. Our room was facing the pool and the ocean. A private beach was great. Not crowded and was a few steps away.Good free breakfast. Would highly recommend it. The price was not extremely high. Short drive to Virginia Beach.

"Should Be Better Experience"

Ronald A, Brooklyn, Iowa 02/10/2017

The BW Holiday Sands Inn is at an excellent place(shore line) and wonderful check-in staff but the overall sense of the "Tower" and room looked warn out and in need a some new paint on walkways and walls. The room had an excellent overlook of the shore line but several small problems like a desk light acting like it had a short and the tub drain plug needing to be held open by a waded up wash rag. A little paint and updating of rooms could mean an excellent rating.


User 26/09/2017

when you call for reservation they tell you one price and when you check out its another but that time your gone and see it on your credit card. Call speak to manager and his answer is it changes every day. BEWARE ASK DAILY WHAT THERE PRECIES are next day will be $50.00 higher and this was Wednesday and Thursday not even the weekend. Beach was nice, breckfast was good. Old needs lots of repairs, Dirty.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let us know how your stay was. I am sorry to hear that we did not exceed your expectations while staying with us. As with many hotels, our nightly rates are not stagnant (meaning we don't set our prices at one price and that is the price every night) so it is not uncommon to stay 3 nights and the rate be different for all three nights, and prices can change daily (if someone check a rate one day, it may be different if they check it the next). However, once someone book their reservation, the rate is locked in from what it is when they booked and does not change unless someone request a change to their reservation such as adding an extra day or changing rooms to a more expensive room type. We try our best to make sure there are no surprises to our guests in this area, and with every booking we ask all of our guests for their email address so we can email them a booking confirmation that shows what the rate and taxes are for each night or their stay.

"Pet Friendly Was The Reason We Stayed Here"

User 25/09/2017

The girl at check in was amazing, the bed and pillows were super comfortable and clean, the room and pool were spotless. The neighborhood was a little scary but they seem to be doing a lot of new construction. Hopefully this will bring in more beach rentals and less "undesirables"

"right on the beach"

RachelRaven, Quincy MA 24/09/2017

Pluses: this place is right on the beach, although many miles north of the active "Virginia Beach" area. Minuses is that it is on a busy road with nothing nearby. It's a worn hotel but a good place if you intend to spend your entire vacation on the beach BUT make sure that you get a room facing the beach. Other rooms are depressing.

"norfolk on the beach"

User 21/09/2017

great view of the beach, room comfortatble and clean got the room for the beach which was excellent on the day of our visit we were on the 5th floor and unfortunately the elevator wasn't working at checkout. I reported the problem to the staff and hopefully they fixed it before other guests checked out.

"family trip"

User 18/09/2017

good for the price. rooms are small. beds are small. staff is pleasant and friendly. couple yards to the beach. pool was clean. chairs are available at desk for renting. complimentary coffee and juice i thought was nice. complimentary breakfast is always a nice touch.

"Best Western Plus Holiday Sands Inn & Suits, Norfolk Virgina"

User 18/09/2017

I would be very wary of staying at this hotel, they do not change the sheets for every new guest, We traveled with our family and i noticed sand in my bed and asked for it to be changed, they said that they don't have any available sheets and gave me one flat sheet, I didn't notice that the kids bed was dirty, but it apparently was too, our two kids go some sort of boils, the next day, I am very upset and grossed out, will NEVER stay at a Best Western again.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let me know how your stay with us was. I do apologize that you had some issues while you were here and that we were not able to exceed your expectations while staying with us.

"Over priced for location & room availability."

bobn719, Norfolk, Virginia 18/09/2017

Over priced for location & room availability. Off season prices for many other hotels were much more comparable. But choose to stay due to family location. Was very unhappy with room prices, even for AAA memebers.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments and letting me know how your stay with us was, I am truly sorry to hear that we were not able to fully exceed your expectations while staying here. We try our best to be priced comparable to our competitors, and although sometimes we may be priced a couple dollars higher, we offer so much more then the other hotels in our area. We are one of only a small handful of branded hotels where we are. We are also the only hotel in our immediate area that offers as many bay facing rooms as we do, and a wide range or room types to meet travelers' different needs and budgets. We also offer free parking, wi-fi, workout area, direct beach access, and have a guest laundry facility on property.

"Never coming again"

110evgeniyg, State College, United States 16/09/2017

!st 2 day elevator was unavailable cause they where painting,had to cary child with stroller in stairs,,no warnings,,no ac in second room,,Never cleaned rooms evan when asked directly,only left towels on bed,,hair everywhere in bathroom.Lock ripped out of door..Awful place to stay,got best suit they had hoping 4 better,,less then 1 star..

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
I do apologize that your stay did not exceed your expectations. I am sorry to hear that your were inconvenienced by they walkway refinishing we are going on the property, we did try our best to make sure our guests were aware of the work going on. I will have to admit I am confused about your statement of the elevator being unavailable for two days, the walkway that was being resurfaced to access the elevator from your room was only closed for less then 24 hours.

"Mom/Daughter Getaway"

Tonyia H, Mt. Pleasant, United States 12/09/2017

Our stay here was absolutely pleasurable. The staff was friendly and our room was awesome. We had an Ocean View/Balcony room and it was divine to open the balcony door in the morning and hear the rushing waves of the ocean. The water pressure in the shower was AMAZING!! The breakfast area was a bit small for the size of the hotel, but overall we loved our stay. I would definitely stay here again.


U6368NIjefff, CINCINNATI, United States 11/09/2017

The staff was great, the hotel is dog friendly, the grass needs to be cut in the dog area. the rooms itself needs up-dating. The breakfast area was good with a good selection of items. The beach access was good. Overall not a bad place to stay

"quieter option to VA beach"

jeffreydN1447MH, richboro, United States 05/09/2017

Decently priced bayfront hotel. Clean. Great water pressure. comfy beds. nice location on the bay.I had a King suite. Nice little area. Nice beach on the bay. Pool area clean. Nice housekeeping staff. I would stay again. I was in town for a concert at Hampton center

"Very nice hotel with great location and service"

Elena E, Toronto, Ontario, Canada 04/09/2017

We stay here for a few days in Aug 2017 (2 adults, 2 kids). We had two queen beds suite - it's a huge nice room with ocean view, very recomended. As per my understanding other rooms are different. I was very impressed from the manger of the hotel - she is great person. Children were exited to recieve small presents upon check out. Location is the best - huge beatiful and clean beach - only few meters from the room. Pool is not heated - this is the only one minus I can notice, but in the sunny day it's not a problem.

"Great little hotel on the beach"

Debbykentucky, Kentucky 02/09/2017

Staff goes out of their way to please everyone. Hotel walks out to a very quite part of the beach. We could see dolphins in the water most of the day. Breakfast was very good more than we expected. Would tell others to go here

"Great place to for a family"

David B, Wantage, United States 02/09/2017

Our second visit to this property. Right on the bay so you can walk from the pool to the beach, extremely per friendly and as a bonus it has a dog run which is great for early AM and late PM walks. Breakfast provided daily. Very close to some great dining options and near all the major military bases and a 10 minute drive to VA Beach. Would visit again.

"Favorite bay beach getaway"

909carolynj, Greensboro, United States 30/08/2017

When we need a little beach getaway with the kids and dogs, this is our favorite spot! Their outdoor swimming pool and waterfront location is great. We wake up and take our dogs for a walk on the beach to watch a gorgeous sunrise. There are not a lot of waves, so the kids and dogs can enjoy a relaxing dip in the bay. The staff is fantastic and always go out of their way to make us feel at home!

"Not quite what I had hoped"

lmp823, Upstate, New York 29/08/2017

First, let me say the staff, at every interaction were exceptional! Unfortunately, that is where outstanding stopped. We were in the newer hi-rise section. As such, we were expecting refurbished "newer" decor, it was not. The beds were comfortable and the balconies a nice asset to the room. However, it rained on the second night of our stay. In the morning the floor was soaked; literally when you stepped on the floor, water puddled over our feet. After the shock of wet, cold feet, we looked for the cause, as both the door and windows were closed. Water came in arou d the seals of both the window and door. Upon telling the front desk, their response was "that happens when it rains".. No, just No! The beach was nice, but nothing is close to eat at. All in all, I would not stay again.

"Mixed Feelings. "

goldilocks207, Salisbury, Maryland 29/08/2017

I had a great time at this hotel however, there were a couple issues that didn't sit well with me. First of all, check in time is supposed to be at 4 but I waited until 4:30. The staff didn't seem to be alarmed by the fact that our room wasn't ready on time which is a red flag to me. Upon entering our room, we discovered that the entire floor in front of our bathroom was soaking wet. I knew it was from the air conditioner above so I adjusted the temperature and didn't worry too much about it at the time hoping it would stop. When we woke up the next morning, it had not stopped. We also discovered the TV wasn't working. I contacted the front desk who said they would send someone but never did. We waited a couple hours with no luck. By this time it was after 3pm & our room still had not been serviced. We called the front desk again to remind them about the leak, the TV and to request towels and they acted as if we were asking them for a huge favor. They actually acted bothered by my request. I will say after the second call, a nice maintenence guy named Youree came almost immediately to take a look at the leak and the TV. Unfortunately the leak wasn't something that could be fixed right away but Youree put down towels and brought a fan in an attempt to dry the carpet. He was able to fix the TV however. We expressed how housekeeping still had not serviced our room so he took it upon himself to fufill our request for more towels. He came back several times during our stay to check on the leak & carpet. Although the leak was never fixed during our stay, I was very satisfied with Youree's concern. I could never say he didn't try to fix the issue because he did try to the best of his ability. I'm pretty sure he said something to housekeeping about not servicing our room that first day as well because they came every day after we brought it to his attention. Aside from our issues, I loved our room. We had a 2 queen bed suite. It was exactly what we needed and surprisingly, very spacious. The pool is nice and the outside deck in the back is great. My friends and I sat out there several times during our stay. I enjoyed the free breakfast as well however, they don't have enough seating in the breakfast area which was annoying. 2/3 days we were there, we had no where to sit. Overall, this is a nice hotel. It would've been nicer if we didn't have so many problems during our stay. If it weren't for Youree and his help, our stay would've been ruined. This guy is great & honestly deserves a raise for all the hard work he puts in at this property.

"not worth the hassle or the taxes poor location."

joelay, Wilmington, North Carolina 26/08/2017

too high a price for a parking lot view. other than that the room was average nice room/suite. ice machine in completely different building. No security. My wife was approached by a weirdo as she went to the pool. Anybody can approach unaccompanied women. It is not in a safe looking area. They give you a pass for your car, but anyone can walk in. Not a place I felt safe in.

"Great location"

Scrapbooker_in_PA, Perkasie, PA 23/08/2017

We recently returned from a 3 -night stay at this Best Western. I was very happy with the location and staff. Ebonie (I am sorry, I know I have spelled her name incorrectly) was very efficient at our check-in and we experienced no problems during our stay. We were fortunate enough to have a balcony room in the, what appears to be, newer building. I was apprehensive at first when making a reservation because I had called the hotel directly for some information on the web page saying the first night is due at the time the reservation is made and also the cancellation policy. The female I spoke with had absolutely no clue what I was talking about and did give us the wrong information. We were not charged the first night even though when making the reservation, it said we would be and also, you can cancel prior to the cancellation date and get a refund if, in fact you are charged. I called the 800 number and they were able to help me and give me the correct information. Breakfast was very nice in the am, there was a couple hot items along with the waffle maker. All staff were more than helpful. Rooms were very clean and housekeeping took care of all our needs. We will absolutely stay here again and recommend it to anyone coming to the area.

"Beachy Stay"

charliemB8817XT, Waukesha, United States 23/08/2017

Very good hotel, location is good, staff is friendly and professional breakfast is always good and clean. Hotel is accessible to the beach and the pool is clean. Great patio area offers place for grilling

"Best Western Plus Holiday Sands - GREAT!"

martinhZ7182HL, Guelph, Canada 22/08/2017

What FANTASTIC STAFF!!! Warm, welcoming, helpful.... and I don't just mean at front desk - absolutely EVERY staff member we encountered THROUGHOUT the hotel had a friendly greeting or helpful suggestion for us and it made our stay GREAT!!

"Wonderful experience"

850randelld, Akron, United States 22/08/2017

My girlfriend and I came for a quiet beach getaway and we had a great time. The pool and private beach were perfect for us because we don't like the craziness of Virginia Beach. The room was nice and clean and the staff was friendly and helpful. Great breakfast every morning. We will definitely be back!

"Weekend Getaway"

501charlenem, Hyattsville, United States 21/08/2017

I thoroughly enjoyed the weekend. It was great to be steps away from the beach without the overcrowding. Great for families. The room was not flashy but I think it was a great price for what I got. Check in staff was awesome. I will definitely come back.

"Very pleasant stay"

Joan M, Lock Haven, Pennsylvania 14/08/2017

Front desk staff was very nice along with the breakfast attendant. Hotel grounds were well maintained, some construction was going on but not intrusive. The hotel had beach chairs available upon request which was very convenient.

"The management is horrible"

X6776HGlisaw, Charlotte, North Carolina 13/08/2017

The management miss Karen was horrible disrespectful appearance was terrible her language and tone with customers is horrible the other staff Miss ebony at checkout trying to help the manager lied about rooms that were there that she tried to block customers from using just horrible second experience never again

"Great Stay"

User 13/08/2017

Our stay was great! The check in was quick, the staff was friendly, and the room was clean. The hotel is off the beaten path, which was nice and quiet for a change. The pool was clean and my husband and daughter had a blast.

"Better than expected"

User 11/08/2017

My friend and I were visiting a niece and we needed a place that was pet friendly and close to her. The motel fit the bill. We had a room with a real kitchen, right on the beach. Our stay included good, free WIFI, a great breakfast with just about anything you might want and a good night sleep. We didn't use the pool but it was clean and lots of places to hang out and enjoy the water. Our room was clean and the kitchen well equipped. All that said, the place could use a bit of sprucing up. The best part was the staff. Everyone was friendly, very helpful and considerate. Karen at the front desk was accommodating and interested in ensuring we had everything we needed. We were five minutes from my niece's so it was an ideal location.

"Stay for the view"

LisaLikesTheBeach, Norfolk, Virginia 11/08/2017

Our hotel room was mediocre at best: it smelled musty, the baseboard was broken and it was very no-frills, but at least it was clean. Breakfast area was extremely crowded. What we enjoyed was the view of the bay, the beach access and the pool overlooking the bay. It's motel-style and a blue-collar kind of place, but it suited our needs.

"Family vacation "

SSE319, Clayton, Ohio 10/08/2017

The hotel had great beach access and not overly saturated so we were able to really enjoy the beach. The staff were very friendly and had good customer service. We stayed in the 2 bd rm suite, however, only the front room had air, the 2nd bd rm had a ceiling fan but it was still pretty hot in that room. The breakfast was just mediocre but they did offered a variety of typical hotel food. The room had a full kitchen which I initially thought was a plus until I started seeing roaches which ultimately made me have no desire to utilize the kitchen, eat or even stay in this room. I travel a lot and have no problem paying for what I want as I like to be comfortable. I expected to pay more for the room because of it's location to the beach. I do however have a problem with not being able to relax and having the thought of taking roaches home that I did not bring with me. I ultimately checked out and reported the roach situation to the front desk clerk who was very apologetic and advised she would take care of it right away. She also offered a discount on the room. Although the location to the beach was great, the roaches were a deal breaker for me.

"Would recommend"

Janet N, Ashland, Kentucky 09/08/2017

Very nice and clean hotel. Loved the private beach and nice pool. Would recommend. Good breakfast. Close to Virginia Beach boardwalk also not far from the navel base. Close to the adventure park and aquarium.

"Great staff for a long stay"

User 07/08/2017

I stayed here at for the entire month of July while on military orders, and I'm glad I chose this hotel. From my experience, the staff was friendly. I had one pay issue on my fault and they were able to work with me on that. The room was always clean, and the room had a great view of the ocean. You can literally walk right up to the ocean from the hotel, which is nice too. I would gladly stay there again when visiting Norfolk. I know some prior complaints were about outdated rooms, however I saw them renovating rooms during the entire month of July, so not sure if that would still be an issue.

"Excellent stay"

53joyb, Churchville, United States 07/08/2017

This was our first time here but will definately not be our last....absolutely loved it!!!!! We had our own private beach....everyone was so friendly & helpful. When we needed something they were there within seconds...I highly recommend this hotel & location.

"Great Experience"

Charlotte M, Wilmington, Delaware 06/08/2017

This is an excellent location with beach access and a pool. The excellent staff is friendly and very helpful. Each room has a fridge and microwave and coffee maker. Hot breakfast included in the price of the stay. I enjoyed my stay there very much.

"Bad Checkout experience and Pool policy"

User 01/08/2017

Check out was very cold and rude from the employee in charge (Mike). He is kind of want to check out ppl without even asking about their experience. When we asked for check out @ 12 he arrogantly rejected and when i asked for details invoice he said i should get it from wherever we booked from. Pool, it has no policy specially when it comes to ppl going in the pool with full cloth on and underwear. when i complained, i was told "what do you want me to do" so i asked them you should escalate to the hotel in charge and go talk to the family and tell them this is not appropriate. However nothing happened.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay. I am so sorry to hear about your checkout you can see from many other reviews, we do provide ourselves on delivering top notch customer service, and I will definitely remind the staff that our guests are top priority.

"rainy day weekend"

Judy W, Richmond, Virginia, United States 01/08/2017

We were able to check in early It was raining when we checked in.. our vacation plans were a wash out. We went shopping and went out to eat and did get to play on the beach for a short time.It rained for 2 days we enjoyed our stay at Best Western. The Breakfast Buffet was delicious and had a good variety of Breakfast food. Ocean View has a lot to offer on a rainy day. The nearby library has the Ocean View Museum We enjoyed that. We also went to the mall. It was a still a great vacation ...with all my children anyway.....

"On the beach, but understaffed"

User 31/07/2017

Pros: *On the Beach. Beach is away from most tourist, so it was not over crowed and the waves were calm. *Nice size rooms with perfect lay out for families *Very friendly staff Cons: *Understaffed Housekeeping. Housekeeping didn't come to our room until we asked for the manager half way through our stay. (Manager never called us back) *Although the rooms come with a full kitchen, they are not supplied due to recent DOH regulations. The pots and pans need to be checked out at the front desk, but the pots were non stick and rusted and therefore unusable. Hotel is good for a short visit but too outdated and understaffed for us to rebook for another week long vacation.

"Sands Inn"

User 31/07/2017

The staff in the office as well as the cleaning and kitchen staff were all very friendly and courteous. The pool was a little warm but then it was upwards of high 90's when we were there. The room was clean. There was a second bedroom but could not get the AC to work during our stay until the morning of check out found a control that controlled the AC separate from the main area. Left them a note stating this should be mentioned someplace in the room.

"Nice place to get away, quiet. Not touristy, loved it!"

User 30/07/2017

Stay here you will be very happy. Great staff. Nice beach area. It's nice to have good breakfast selections. The area is nice since it's not tourist filled. Plenty of room on the beach and the pool area. Love the fact my dog could be with me, pet friendly. I would stay here again no hesitation.

"Nice hotel and great price"

Lady_J696, Winchester, Virginia 27/07/2017

Book with Priceline for July 23-July 25. Priceline screwed up the reservation. Karen and Tashina were extremely professional and kind when trying to get us checked in. They are truly amazing. Chelsea also helped with an issue unrelated to the hotel. All of the staff are so professional and extremely kind and caring. The hotel is older but the room was clean and didn't have that funky smell some hotels have. They are doing updates to the rooms. My dogs enjoyed the night walks on the beach. My nephew loved the pool. The breakfasts are amazing. Waffles, eggs prepared differently each morning. They change what meats each morning. So one morning might be sausage and the next might be bacon. They have cereal, oatmeal, muffins, bagels, juice, hot chocolate and coffee.

"nice trip"

jamestB5029IA, upper burrell, United States 26/07/2017

this is our second stay here, while the place was being updated during our stay, the beach was lovely!! the staff were kind but very busy. was close to all the places we wanted to go. we will defiantly be back again!

"Best Customer experience EVER"

mirandaw227, Williamsport, United States 24/07/2017

Every single staff member was delightful, helpful, and smiled. Not once did I feel negativity in any way. They anticipated my needs and always asked if anything else was needed. The view of the bay is beautiful. Good breakfast especially those Belgium waffles. Great job!

"Great option on a quiet, beautiful beach"

User 24/07/2017

This beach is more secluded from the "main drag" and the waves are gentle- great option if you want to get away from the crowds and hustle of Virginia Beach oceanfront. We loved that it was so clean and beautiful at the beach without the massive crowds. Clean, nicely maintained pool with a beautiful deck area that opens right out to the beach. They do have oceanview rooms available. Be aware that the balconies to these rooms do have the A/C unit for the room in the same space so there is going to be hot air from the A/C unit blowing right onto the chairs on the balcony. Staff were friendly and helpful, room was clean and comfortable.

"Terrible at Best!"

cynthiacW8940TA, Rosedale, United States 24/07/2017

This hotel should be closed for renovation. At least the section I was in. The room was musty. The carpet was raggedy. The smell could not be eliminated. You should not have to pay to stay in a hotel that has construction waking you up first thing in the AM.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know how your stay with us was. I do apologize that we were not able to exceed your expectations while staying with us. We are currently doing some renovations to give our guests an even better experience. I am sorry to hear that the work caused a disturbance during your stay, we have been trying really hard not to interfere with guests and disturb them while working.

"Great beach"

User 20/07/2017

We had a very nice time here. The beach that is just moments away is very beautiful. My children loved it. We swam with the dolphins. The shower had plenty of hot water for 6 people. The rooms were clean and they gave plenty of extras without any hassles.

"Wedding and Beach Stay"

K8265NYroberth, San Jose, California 18/07/2017

We came to Norfolk for a wedding and then spend some days at the beach, Williamsburg, and the Delmarva Peninsula. Though the motel is older the units were good condition and the staff very friendly and helpful. I would strongly recommend the Best Western Plus Holiday Sands Inn. It is a good value compared to any other property in the vicinity.

"Great Location"

vickik559, Williamsport, Pennsylvania 16/07/2017

The location was great and would advise you take your own bike so you can get everywhere you would want to go. The breakfast area needs to be ventilated much better, our clothes smelled horrible everytime we left breakfast. We got two double beds because that was all that was left and the beds were sunk in in the middle so we couldn't sleep in bed together or we would sink in the middle. Hotel is very clean and updated nicely. The soap and shampoo dispensers in shower area were great. The pool area needs updated and green stuff under rim of pool needs cleaned off, was otherwise refreshing the one time we got in the pool.

"Surprisingly wonderful!"

Beth F, Rochester, New York 11/07/2017

I just returned from a short beach vacation with my friend. This hotel was perfect for us! The beach was right behind it with 24 hour beach access! The staff were all wonderful, very friendly and helpful. The free breakfast was absolutely delicious! The women in the breakfast dining area were so kind and welcoming and were working hard to keep it as clean as possible. Our only issues were not with the hotel itself but with the other guests who seemed to come and go very loudly at all times of the day and night. Nothing we felt needed to be complained about though. Also, this isn't really a tourist town so if you're looking for that feel, this area isn't for you. If you're looking for a nice, clean, cheap place close to the beach, this is a great choice! We would definitely stay here again!

"Alternative to expensive beach hotels"

josiahg130, Chambersburg, Pennsylvania 11/07/2017

This hotel is right by the Chesapeake Bay. You just walk through the dune and there is a clean, quiet beach. It is a cheaper and more secluded option than the busy beachfront resort area. Only 30 minute drive to va beach. The hotel was clean and the staff was helpful and pleasent. We will be staying here again. They also have a good discount for military/government employees.


hollyk838, Middletown, United States 09/07/2017

We really enjoyed staying at this hotel. The staff was wonderful and they had recently remodeled. The management staff even had a cookout for the guests. We loved it and if we ever go back to Norfolk, we will stay here

"Family trip"

nicolefT7631MU, Raleigh, North Carolina 08/07/2017

They need more than 1 elevator. Rebuild and make rooms bigger for the price you pay. Bathroom set up was ridiculous. Breakfast area was tight--especially the waffle maker & the syrup setup as I burned my elbow

"Pleasant experience"

Sharon L, Tonawanda, New York 04/07/2017

A male worker who helped massage a guys leg while experiencing leg cramping- he was impressive how quickly he jumped in the pool to help a man in need. I was just a bystandard who watched his compassion for his guest - quickly reacted to help.

"Great location, not great housekeeping"

Dawn L, Sterling, Virginia 03/07/2017

This is a great location for families. It's right on the beach and the water is shallow and does not have any waves so it's perfect for younger children. There's no boardwalk or crowds. We love coming here but our main issue every time we come is the housekeeping. This time the rooms were clean except the floors seem to never be vacuumed. The first room we were given had black dirt or charcoal all over the carpet and the bottom of our feet and socks were completely black. The next room we got didn't have visible dirt on the carpet but our feet and socks got almost as dirty. Whenever we passed the housekeeping staff there was never any evidence of vacuum cleaners being used, just brooms and mops. So I would not recommend this hotel for a family with toddlers that are going to be crawling around the floor.

"Wonderful staff, great room and awesome rate!"

michelletN4225TB, Charlotte, United States 03/07/2017

It was very nice to see so many happy, friendly staff members and to see that the hotel was in great shape and taken care of. It was in a good location for all of the places we needed to be close to and visit. We will return in the fall and stay here for sure!

"I LOVE this hotel"

Karen J, Indianapolis, Indiana 02/07/2017

My group went to this hotel for a sad occasion (memorial service for a dear friend's son). The Best Western Holiday Sands staff is the best! They took great care of us, and our experience was way beyond what we could have expected. While the staff is the best part, the location, on the beach in Norfolk, is also excellent, and the accommodations (lodging and food) are also great, Even our housekeeper, Cassandra, got involved in helping us get through our sad experience. I'd love to go back here for a vacation. Recommend most highly!

"What a great stay!"

Christopher D, Leon Valley 01/07/2017

Very professional and friendly staff! From check in to breakfast to a clean room and an great business center! Thank you so much Karina and Tamika for making my stay such an awesome experience! I will come back again!

"Recommend this BW"

NanaLindaIndy, Indianapolis 29/06/2017

The staff at this Best Western are the best. The hotel is well situated on the beautiful Chesapeake Bay with wonderful sand beaches. The rooms provide everything needed for a nice stay. Stove, microwave, frig, and the office will provide pans, etc. Breakfast is really spot on.


F6852AGcathyd, Chloe, United States 29/06/2017

This hotel was very nice for our group looking to have fun at the beach while on a budget. The room was quite comfortable and having the kitchenette saved us tons of money on food. A hot breakfast was served every morning and the food was actually quite good. There was a selection that could please just about any person. Checking in and out was quick and easy with knowledgeable staff willing to do what they could to make our stay enjoyable. We also loved having the guest laundry where we could wash our clothes. It was inexpensive as well. I love this place and look forward to returning in the future.

"Nice receptionists!"

User 24/06/2017

We arrived 4 hours before check in time. Receptionist called housekeeping and our room was done so they checked us in early. Room had plenty of room for 2 adults and 3 children. The kitchen was not equipped anything to eat with or on!! The shower also did not drain properly! Other than these few things it is located right on the beach and breakfast was good! Staff is very friendly! Would stay again!


Y6707QPmichaelw, Bedford, United States 20/06/2017

Wonderful and friendly staff who are always happy to say Hello! Front desk support will help in anyway they can. Plan to go somewhere else for breakfast. The food is mediocre at best. Regarding ammenities, the pool is great and it is fantastic having a clean dog park where he pooch can be walked and do his duty.

"Great STAY!!!!!!"

420chadity, Nanticoke, Maryland 20/06/2017

Great stay all around!!!! Ask for Karen at the Front desk. Very knowledgeable and a great personality! This is one of the very few Best Westerns our company uses and I can will not go wrong!


190jillianm, Cleveland, Ohio 19/06/2017

Beautiful views from pool and beach access is great. Our room was filthy, the carpet was gross. I felt dirty after staying there. The only thing that made it worth it was our view, the pool, and beach. Breakfast was nice as well.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for your honest feedback about your stay, and letting me know how things went while you were here. I am sorry to hear that we were not able to exceed your expectations while staying with us. My maintenance team, as we speak is hard at work removing sleeper sofas from rooms preparing for the arrival of all knew sleeper sofa's being delivered with today or tomorrow. We also have new carpet being delivered in the next couple weeks, and flooring for our pet friendly rooms. I hope that if you are ever in the area again, your decide to give us another chance to WOW you and exceed your lodging expectations.

"great place to stay"

petergC6663LO, berlin, United States 18/06/2017

We love this "Best Western", stay there quite often when we're heading south & north . This time we had more time so stayed there 2 nights going south and 3 nights going north. There are many interesting things to do in the area including aquarium,science center,museums & naval related tours.

"Toes in the Sand"

User 15/06/2017

The location could not have been better and the staff was very friendly and helpful. You step off the patio and onto a very quiet beach. Perfect spot for a couples or family escape. Watch the sunrise and sunset from the patio, beach or your own private balcony. We will be back!

"Old smelly couch that had holes and cuts in it."

patricksS1634WI, White Oak, United States 13/06/2017

Hotel was dirty. The room had cuts and holes in the couch. The room smelled stale. Went to get extra towels and they didn't have enough. Creepy neighbor would just sand outside our door and stare at us each time we left the building.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for letting me know about your stay. I am sincerely sorry to hear that we were not able to exceed your expectations while staying with us. I do hope that is you are ever in the area again, you stay with us and give us another opportunity to WOW you.

"super staff"

ehurst44, Burnt Hills 13/06/2017

We were made to feel welcome from the moment we walked into the lobby. Staff went out or there way to make us happy. The view and the room were the bomb! Although it was windy and cold we were able to enjoy the balcony and the view from out bed. Well worth the money!

"Very Hospitable"

User 13/06/2017

The room was comfortable, spacious and clean. Karina and Ebonie took great care of my family on our weekend getaway. Their warm smiles and outgoing personalities were right on time. I was looking for things to do in the area, Ebonie directed us there and the kids had a blast. Thanks again Ladies!

"Great view, quite."

726tabithab, Scottsville, Virginia 12/06/2017

The beach was quite and had very small waves. It was a great stay for our family with a nice view. The room was not very aestheticly pleasing, the carpet was mismatched. Overall, a wonder friendly staff and a nice quite location. We will stay again.

"poor quality"

summer504, Santa Barbara, California 06/06/2017

Horrible experience. The room smelled, the front door to the room was broken, shower drain was broken. For the price of the room, I was highly disappointed! I travel frequently and this was an embarrassment. Could not wait to leave.

"Noisy and a bit old"

toddp263, Malvern, Arkansas 06/06/2017

HVAC unit was very loud, sounded like a small Diesel engine. Hotel is fairly old and could use a renovation. Location is very nice, as it it right on the beach, and compared to other hotel in VA beach, this was much less expensive.

"Best Western Ocean View"

424randyw, Baltimore, Maryland 05/06/2017

Hotel was old and rundown, noise was a problem throughout the night. Breakfast was marginal. Beach access convenient. Rooms were old but functional, could use a refresh. No restaurants close by. Convenience stores within walking distance.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thanks for taking a few moments to let me know how your stay with us was. I am truly sorry to hear that we were not able to exceed your expectations while staying with us during this trip. We have some very exciting changes in the works, so I hope if you are ever in the area again, you give us another chance to WOW you.

"1 night"

superg2015, Albany, New York 04/06/2017

nice location,clean room ,very good staff nice ocean view room. Was only there for one night but would have stayed longer if time permitted. The only issue I had was the ice maker was broken,there was another available. Would recommend

"Not what I thought"

gacranga, Carlisle, Pennsylvania 31/05/2017

We checked in and had issues with that. Front staff not friendly, except Carissa or Clarissa. Got to our room, had a bad smell in the room. Air did not work in the second bedroom in the queen suite room. Maintenance guy was high when he came to fix it that night and never did fix it, said he would be back and never came back. The day maintenance gentleman/manager was a gem and figured it out within 10 minutes. I had the wrong remote and it still did not cool down the room like it should have. We had a large group....I would say about 50-75 people and everyone of them had issues with their rooms with something not working. One of them found a roach in her kitchenette! Major maintenance things, like stripping the paint off the concrete should have been done in the off season. Pros: Good location, quiet, breakfast workers were pleasant, breakfast was good and had a variety. They supplied beach towels and supposedly beach chairs, did not see any.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
I am deeply and truly sorry to hear about how your stay went, and your bad experience with check-in, as you can see by other reviews, customer service is usually not an issue with us, we usually strive to provide top notch customer service and treat our guests like family. For our guests that want to enjoy lounging on the beach, we do offer complimentary beach chairs which are available for check-out at the front desk,

"Fantastic stay right on the beach "

User 30/05/2017

We absolutely loved the location of the hotel which was right on the beach and was fantastic. We were made very welcome on arrival and our room was spacious, clean and comfortable. Breakfast offered a good choice with hot and cold buffet available - great start to the day. Staff were very friendly and helpful, Free wifi in the room was great. Large car parking facilities available next to the hotel and voucher required to be placed in the car at all times. Would definitely stay at this hotel again and would recommend it.


310austinr, Mechanicsville 24/05/2017

I was staying at the Best Western in Norfolk, VA. I had an amazing experience. When we arrived everyone was very friendly and helpful. Check in took less than 3 minutes! Compared to waits at other hotels. Once we got to our room and unpacked we took a look around and the decor was very updated! The room itself was spotless clean. We had forgot some of our toiletry items and the hotel actually provided us with them complimentary which was surprising! The pool was very clean and just made the trip even more amazing. Waking up the next morning was super easy considering we had breakfast waiting for us down stairs. They had a wide selection of items to eat and drink. Get a balcony room it is so worth it! The only thing that I wish they had was a hot tub! Overall amazing!

"Reservations are worthless...web site deficient"

Ray D, Reston, Virginia 23/05/2017

I booked a room for my wife and two dogs for a visit with my daughter. I read the pet policy and we were fully compliant. When we arrived at 7:30ish pm, they stated that our reservation didn't mention pets, so they didn't have a pet friendly room for us. They had rooms but basically told us, that we were totally out of luck and have a nice night (elsewhere). I argued that I selected a pet friendly hotel on the BW website and they popped up, that in itself should have flagged my reservation. They were clueless and also couldn't tell me how I should have represented that I was traveling with dogs . After 20 minutes of back and forth and mindless responses, another guest came in and heard the dialogue. She "solved my problem" because she was "so out of there"... For reasons separate from the hotel, she was leaving the hotel. However, regardless that we were taking her room, they charged her for the night plus myself. Really!!!!!! After all this was sorted out, (being paid twice for the room), they agreed to us taking the room. They wanted 5 minutes to tidy up, but took 1 1/2 hours. We finally got the room around 10 pm. Room wasn't bad, however, not the king I reserved. Clean and well kept. Great shower. Has a dog walk area, easy access to the beach, too cold for the pool. Free Breakfast was decent... Things missing, a functional website, a staff that is empowered to make their own decisions and use common sense. The simplest of issues and the rating of this review could have been better, with a few dollars for web site improvements and/or empowering their staff. Suggest that "if" you are staying with a dog, call them to ensure they acknowledge you have a dog.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Ray Thank you for taking a few minutes to tell me how your stay was. I am truly sorry to hear that your stay with us was less then stellar, and that there was an issue with the check-in procedure. We are a dog friendly hotel, and enjoy seeing our four legged guests, but we do have certain rooms that we allow dogs in to make sure we are also able to accommodate guests with pet allergies, so we can try to make everyone's stay as enjoyable as possible.

"Good beach access"

Merry B, Vallejo, CA, United States 22/05/2017

This hotel is right on the beach. We enjoyed a beach walk in the rain shortly after we arrived. It's also convenient to the airport. The breakfast was OK. The internet connection was fast and reliable. I booked a Friday night stay, and the rate was nearly triple the Thursday night rate. So I found it relatively expensive given how dark and dingy my room was.

"By the beach"

uinkii, Yokosuka 20/05/2017

Location is really nice and although next to a major road, relatively quiet. We stayed here last year so thought it would be nice to visit again. First the good: the staff are extremely helpful, King, and prompt in their response to concerns. The two ladies running the morning brunch are always cheerful with a greeting for everyone walking in the door. Now, I must be honest. We are in a "suite" with two double queen beds and a small kitchen. Although we are not cooking any meals, we're wondering how anyone could since there are absolutely no dishes, silverware, pots, pans, anything! The cupboards are bare. There's an a/c in both rooms, but the one in the bedroom does not work. I took a look at the filters and I truly don't think they had every been cleaned. There was at least 2 cm of dust on them. The maintenance man was very quick to clean them when I reported this, but the a/c still did not work. We were told they'd have a specialist come in, but if they have, it still hasn't fixed the problem. The sofa also does not look as if it has ever been cleaned, nor the carpet. I'm sure it's been vacuumed, but not deep cleaned. Beds are relatively comfortable. We didn't have a do not disturb sign for the door. All in all, we will most likely NOT return here next year when we come to visit family.

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
I appreciate you taking a few moments to let me know about how your stay with us was. I greatly apologize that we were not able to exceed your expectations while you were with us this year. We are in the finishing stages of working with designers and getting ready to order new carpets and sleeper sofas. We still do offer complimentary kitchen ware for use, we keep them in the lobby area for check-out that the front desk.

"Nice view"

X6776HGlisaw, Charlotte, North Carolina 09/05/2017

Location was great beds were good check in staff was great bathroom smells like pee ants in my room bad eating wear wore out manger never came to see about us we were told that we could move we on a week stay we small refrigerator in room

Joe D, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let me know how your stay with us was, I am truly sorry to hear that we were not able to exceed your expectations while you were here.

"Not up to the standard we expected"

Joan1914, Marina del Rey, California 08/05/2017

We have stayed at Best Western Plus hotels before and they have been excellent. This place is like a run down motel. Needs to be totally updated. It was clean and the desk staff were pleasant and helpful and it is right on the beach. The breakfast was also disappointing.

"Nice hotel with a view of Chesapeake Bay"

Buzzhombre, Sacramento, California 01/05/2017

The Best Western Holiday Sands Inn & Suites is a well-appointed hotel on the shore of Chesapeake Bay. Most rooms have a water view, and have all the usual amenities. My room had a small balcony with a view of the bay. It featured a coffee make, small fridge, and microwave. In the morning they have a fairly good breakfast buffet, although the seating area is somewhat limited. My only complaint was that there was no place to eat within walking distance.

"Not the quality we expected."

User 30/04/2017

After seeing other reviews, I chose this bw because of the location on the beach and it was the closest bw to an event I attended at the Scope (25 min.). I am a Rewards member and have stayed at numerous other bws. The staff was friendly and professional but it was obvious that the hotel was old and was recently acquired by bw. Some of the grounds had been updated and painted but other areas were dirty, rusty (salt air) and dated. We stayed in the five story tower. The room had a kitchenette and was adequate. The carpet, furniture and bed appeared newer but the walls were dirty and the fit and finish of the tile and bathroom area was below bw standards. We found several small insects in the window curtain when we moved it. The breakfast had the good quality and variety and the staff was very helpful and friendly. With the price being around $130 it is not bad if you want to be on the beach but I hope bw gets to work on renovations.

"Wedding weekend."

Stephen F, Pennsylvania's Endless Mountains, Pennsylvania 28/04/2017

Great stay. Staff was very helpful. Good location. Enjoyed the breakfast. Good value for the money. That Salk I want to say. Thank you very much for everything we had a really great time and don't have s dog but wish we did

"Fit the Bill"

Exit105, Jersey Shore 28/04/2017

We stayed one night for a family event nearby. I chose a 5th floor room to enjoy the view despite only being in the room overnight. The view is nice and the bay breeze was worth the extra few dollars. The hotel is older and the rooms are dated but I saw no cleanliness issues other reviewers have cited. The bathroom is teeny. It's too bad the doors to the balcony don't stay open because it would have been great to sleep to the fresh air and breeze. Despite that, I had the best night sleep on a very comfortable bed. The staff at the front desk were exceptional. The men employees watched me struggle with the door trying to return the cart. Plus the cart had a bum tire.

"Best Western Plus Holiday Sands Inn & Suites, Norfolk, VIRGINIA"

User 27/04/2017

Would not recommend! The location is great, but our room were very dirty. A couch, that I wouldn't let my dog on ..Gross! The ceiling fans were covered in who knows what. The windows aren't windows... Not to mention they needed to be cleaned.

"Run down room"

P1364HVjeffreys, Timberlake, North Carolina 25/04/2017

Missing smoke defector, mold in shower and bedroom, nasty couch with metal sticking out the side, gutter hanging off room in front of our window, extremely uncomfortable beds, ceiling coming apart. Hotel staff was nice, breakfast was great and beach access and view was awesome.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few minutes to let me know about how your stay was, I do apologize to hear that we were not able to exceed your expectations while staying with us. We are currently working with some designers and have some very exciting plans in the work to take place starting after the summer season. I hope that if you are in the area again, you stop in and give us another shot.

"Beach view"

439dereckm, Danville, Pennsylvania 25/04/2017

Very nice beachfront rooms with balcony! Our room was on the 5th floor and our view of the beach was beautiful. The lady who does the breakfast was fantastic. Hery friendly and helpful. She had a very friendly and inviting attitude.

"overnight stay in Norfolk Va"

Michael F, Alexandria, Virginia 21/04/2017

Stay was great and the staff was wonderful. I would recommend this hotel to anyone I know that are going to the Virginia Beach or Norfolk area. The hotel is conviently located and easily accessible from the interstate and also to the Naval Base. There wasn't traffic congestion coming or going to the hotel.

"Clean and nice"

patriciamJ7716VB, Rocky Mount 18/04/2017

We stayed for 2 night, staff very nice, room clean, perfect view to the beach. Breakfast served hot and a variety of choices, We went to relax and that's what we got, away from traffic. We are going back to same hotel any time soon! Thank you so much!

"Unexpected stay"

User 14/04/2017

What started out to be a one-night stay turned into a week. Karen and her staff are great people to work with. The girls in the breakfast room and the breakfast which changes each day are very good, the breakfast room is always neat and tidy. The hotel staff make sure your room is clean your needs are met and they work well together. Plenty of hot water the water pressure is great beds and pillows are extremely comfortable. Will definitely stay again when in the area.

"Great team effort"

mjh5, Santa Barbara, California 09/04/2017

Thisvis one of my favorite places to stay for work. I can hear the ocean at night, have a great room with all amenities . Staf acts lije a real service team one would find in a five star hotel. The location is close to all services and easy to reach from the airport. Quiet abd clean!

"Great value for everything you get."

User 05/04/2017

Stayed here just for the night while traveling to the Outer Banks. Staff was friendly, professional, and informative. I knew when I booked in advance my room came with a fridge & microwave, but I thought it would be a mini fridge & microwave. My room came with a small add on kitchen, which in addition featured, a small range with oven & stove top, sink, and cabinets. If you're traveling with multiple people / children and are on a budget this is great as you can cook / prepare meals in your hotel room. The front desk also has plate / dinnerware available if need @ no charge. You of course have wifi, gym, continental breakfast, and they also have computers w/printers at the front desk if needed. Also there's of course the beach, which is right in your backyard. The only reason I didn't give them a 5 star is because the bathroom does need some TLC, like some caulking and I could tell there was some water damage behind the shower walls. But again, for the price, I can deal with that.

"Waste of travel points!"

User 03/04/2017

I booked this hotel for our family spring break using our reward points with our credit card. Upon arrival, we were concerned about our safety in the surrounding area. We decided to check in and take a look at the room, hoping that our concerns could be compensated. When we opened the door, the first thing we noticed was the smell, it was stale and was not fresh. Next we noticed the age of the decor and the rips and tears in the carpet. The couch cushions were misshaped and the pull out bed was dirty. The view out the window in the bedroom was of the dumpster and all the trash on the ground around it. We immediately decided to check out and decided that it would be in our best interest to pay out of pocket and loose our travel reward. The staff did ask if there was anything that could be done to fix the problems, however, they cannot fix the location, nor allow funds for an update of the facility.

"Poor for a Best Western"

jaxxmodona123, Alliance 31/03/2017

Good thing it was on the beach although weather was to cold and windy to use it bad timing on our part. Place was old and in need of fixing up. Carpet was worn, microwave did not work clock on it worked but that was it room 123, Breakfast was normal but good. If ever in the area again will not stay here.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
On behalf of the entire staff, I apologize that we were not able to exceed your expectations during your stay. We have some exciting changes coming up in the near future, which should not only correct the issues that you encountered but also many other changes.

"Just for the weekend "

Raven V, Winston Salem, North Carolina 28/03/2017

We stayed here for the weekend. It was reasonably priced and with that there are always little things, but nothing to really complain about. Wasn't exactly hip to no smoking on the balcony, in the rooms I understand, but it's not acceptable on the grounds at all. For the nonsmokers, this is a big plus, but for us a little bit of a buzz kill. Luckily, we were too busy away from the hotel for it to much matter. Water pressure was great, breakfast was a little different each morning, the staff were courteous and helpful and it was on the Beach Front. What else could you ask for, for this price? Only reason it got 4 stars, rather than 5 for me is it did kind of bug me they didn't have more handicapped parking, the no outside smoking and the TV was a pain.... Otherwise, pretty good.

"Best Western Ocean View Norfolk, VA"

James W, Hancock 20/11/2016

This hotel provides good accommodations and good value in an area with few other options. The staff is very friendly, and the complimentary breakfast is good. You can walk out onto the beach on the Chesapeake Bay. On this trip I stayed in the hotel's high rise building on the top (fifth) floor. From my balcony I had good views of dolphins in the bay. The area around the hotel is not great, and there are few places to eat nearby, but the hotel is fairly convenient to a lot of attractions in the Norfolk/Virginia Beach area.

"What a lovely place!"

User 17/11/2016

The B.W. Holiday Sands Inn & Suites was the nicest Best Western we have used in recent years. It was so nicely furnished, the kitchen area was so convenient and of course, it was nice to look out the window at the Bay. Everything was immaculate . Unfortunately, we arrived late and left early the next morning so didn't have an opportunity to enjoy it as much as we would have liked. We will certainly come back there another time and refer it to a group who might be interested in coming for a reunion.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
It is great to hear that you enjoyed your stay during the very brief time you were here, and I do hope that you will be able to come stay with us again when you are able to spend more time in the area.

"Great hotel"

Brandi W, Roxboro, North Carolina 12/11/2016

The room we have has a living area with a pull out couch and a separate sleeping area with the king bed. It is a great set up for families or for people traveling with another couple. Staff is friendly, breakfast is good. The only critique is that the pull out couch is very dated and needs to be replaced. Location is good.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Brandi, thanks for letting us know about your stay, I am glad to here it was good for you and that my staff was friendly. From the description it sounds like you stayed in one of our King Mini Suites, with sitting room, and the of my favorite room types on the property. We have 6 different room types ranging from your standard hotel room layout, to our manager's suite which is a 600 square foot apartment.

"Super Beachfront Location for Aging Motel"

jmstorm, Ringoes, New Jersey 27/10/2016

Spring for a beachfront room, and you can sip coffee on your balcony as the waves lap on the shore about 50 yards away. Very pleasant. The motel itself is pretty tired -- could use a makeover. Cracked plaster, creaky elevator, etc. Staff was extra friendly and helpful. My first room stank, probably because of water damage from recent passage of Hurricane Matthew. Manager upgraded me to a much nicer one. Cox Cable TV broke; the staff got it fixed while I was at breakfast, which was a good deal better than the standard motel fare, scrambled eggs etc.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
I appreciate you taking a few moments to let me know how your stay was. I am sorry to hear that there were a few hick-ups while you were here, but glad to hear that the staff, quickly took care of the issues so you were able to enjoy your stay. Next time you are in the area, I hope you stop in and stay with us again.

"Excellent stay"

Virginia_Voyager, Virginia 23/10/2016

I spent two nights here and was very satisfied. The room was quiet, clean, and comfortable. A full breakfast, free parking, and free wifi was available. The staff was very courteous and helpful. The hotel was easy to find; my only "complaint" is an inability to find a regular restaurant nearby, but this was not an issue since I spent both days in downtown Norfolk.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Glad to hear that you enjoyed your stay. As you noticed, we are in a more residential area so there are really no restaurants within walking distance to us, but my staff is always ready to give suggestions to local restaurants, most within a short 4-7 minute drive from where we are located.

"Second time staying here"

hfankhauser1108, Canton, Ohio 22/10/2016

My husband and I have stayed here twice now. Both times we were pleased with what we received. This place isn't very fancy and both rooms we stayed in were outdated, but the staff, location, and cleanliness was awesome. I do believe there are some rooms being updated, as my in-laws stayed in a room upstairs from us and theirs had new carpet and furniture. Both times we stayed we had our dog with us. There is a fenced in area for the dogs and the beach is dog friendly certain months out of the year. The beach is clean and you can walk right onto it from the hotel property. Plus the water is WARM! It's like taking a bath. Can't beat the price for being on the beach! Also, the lady tending to breakfast and cleaning around the grounds (Can't remember her name) is so sweet! This last time we stayed my mother-in-law had passed away and we were there to handle her affairs. This lady spent time talking to my husband and showering him with kindness during his time of grieving. I know this kindness and meant so much to him and it is so appreciated. Thank you ma'am!!

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you very much for the kind words, I am glad to hear that both times you were here you enjoyed your stay with us. I am also glad to hear about they way my staff made your stay even better, and comforting. I am lucky to have a staff that not only takes pride in their work, but more importantly who take pride in making our guests feel like they are friends and family.

"Beach front bargain"

User 21/10/2016

We were wanting access to a beach front hotel---this definitely fit the bill! The price was much more reasonable than I had expected to pay. There is a wide range of motels along the street, but this one was just what we were looking for. The room was average, but nice---comfortable bed and clean. The A/C was a little musty, but otherwise everything was fine. We had a small balcony with a couple of plastic chairs. This was not a "high-end" roomy type of balcony, but for someone looking for a relaxing place to sit in the evening and enjoy the view of the bay/ocean, it was perfect. Guests have access to the beach from the hotel. We went swimming in the evening and morning. Don't expect a fancy paved walkway to the water, but access on a budget. Be sure to mention that you want a balcony room if that is something you're seeking. Breakfast was typical Best Western breakfast, good and satisfying. The breakfast and desk workers were all very pleasant and seemed to enjoy working there. We would definitely check into staying there again. (Our visit was in July, 2016.)

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
I am glad to hear that you enjoyed your stay with us. As you can tell, the staff take great pride in not only making sure our guests enjoy their stay, but also in treating guests like friends and family, and not just someone staying with us. It is great to hear that you were not only able to enjoy the gorgeous view of the bay from your balcony, but also a relaxing swim in the bay as well. We look forward to seeing you next time you are in the area.

"Good Value"

Charles T, Severna Park, United States 17/10/2016

Good Value for a base from which to sight see and tour. Staff members are very accommodating. Access to the beach is a plus. Breakfast is good, fast and well served. Pricing is great. Good on sight parking and on main road.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Charles, thanks for taking a few moments and letting me know how your stay was. I am glad to hear that you found everything accommodating, and hope we see you again next time you are in the area.

"Beach Blues"

User 12/10/2016

My mom and I stayed at the Best Western Plus Holiday Sands Inn & Suites from 6/27/16 thru 6/30/16 and was not happy with our stay at all. We thought we booked a gem after it was recommended by Hotwire and was a beach front property. What a nightmare our stay was, we thought we had a double gem when the staff gave us a room on the first floor which was a big mistake. Since the property is beach front no one went to sleep at night! We had constant crowds walking past our room loitering in front of our room, talking and shouting loud after drinking and carrying on into the early morning hours. After one night we called the front desk to complain because we could not get any sleep! Our dream vacation with beach access became a restless nightmare for us. The staff did nothing to assist, Greg from the front desk did sympathize but management didn't do anything to make up for our horrible restless stay. We have decided to never stay here again and never book a beach front hotel because you won't get any rest. This hotel is not family friendly, it is more suitable for those who want to party and hang out all night which is fine for those who desire this. Please think carefully before staying here, if no rest on vacation is ok with you then go ahead and book a room. The hotel is on the older side and does need some renovations also.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay with us. I am sorry to hear that you did not have as an enjoyable time as you anticipated having. We do try our very best to make sure that all of our guests have a good time while they are here.

"Bad ending to a great trip"

blphere, Valrico, Florida 12/10/2016

This hotel has been recently refurbished and was very clean and spacious (although after we left, Hurricane Matthew did some damage to it.) The staff was warm and welcoming...we especially enjoyed the evening night clerk who checked us in and the women who staffed the breakfast room. The complimentary breakfast was very good and offered a wide variety choose from...nothing cooked to order, though. On the whole it was a great experience as we were there to take a family cruise on the USS George Washington. However, after we got home, we realized we had left a somewhat expensive sweater in a dresser drawer...shame on us! When we called the office they said nothing had been turned in, but they would check on it. When we didn't hear back, we called and spoke to the manager. He, also, said he would check on it. When we didn't hear back from him, we called again and he stated that he was very busy with the damage from Hurricane Matthew. We felt bad for him, but if he had followed up in the beginning he could have solved the problem. We called Corporate as well and felt that neither the manager nor corporate really cared about looking in to finding the sweater. Bottom line...if you stay at this hotel, don't leave anything of value in your room, because you won't get it back...shame on them!

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay with us. I am sorry that the sweater was not able to be located, myself and my staff did look high and low for it. Although we were not able to find your item, I actually spend quite a bit of time at the post office mailing guests' lost items back to them, everything from children's toys, clothing, jewelry, to electronics, usually sent out at our expense, and 90% of the time they hear from us about their left behind items before they know it is missing.

"Don't leave anything..."

isalys2016, Plant City, Florida 12/10/2016

I had a good experience last week until I got home and realized I left a very expensive sweater in a drawer. I called immediately expecting it to have been turned in by housekeeping. Wrong. Long story short-don't let them in your room and triple check everywhere-even drawers you don't think you used-before check out 'cause after you check whatever you left will be up for grabs. I feel the manager passed the buck instead of check in person.I felt he should have questioned housekeeping himself. I even allowed time since I knew they had hurricane damage. A bitter ending to an otherwise good experience. Lesson learned--check and check again.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few moments to let me know about your stay with us. I am sorry to hear that you stay did not end very well and you were not able to locate your sweater.

"Very near military and outlets"

mjh5, Santa Barbara, California 04/10/2016

This is a really a wonderful place to stay because of the staff, the location, the parking, and access to many other sites for both the business person and the vacationing family. Walking on the beach is the best spa one can have, and it is right there! Wonderful sunrises and sunsets without the noise of life.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thanks for the review, it is great to hear that you had a great time, and I hope we see you again next time you are in the area.

"Location and Convenience!"

km_berkstresser, Pennsylvania 28/09/2016

Good place to stay for the price. The ocean views are spectacular. The hotel is a little older and could use some updates but they do a good job of maintaining. The staff was super friendly and helpful. We enjoyed the typical continental breakfast that was offered. Free parking! The only real negative thing I have to say is that the bathroom was dirty upon arrival and the room had a musty smell to it so the maid service could be a little more attentive.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thanks for letting me know about your stay. I do apologize that the room was not 115% up to par when you arrived, I hope my staff was able to fix the issue in a timely manner for you. I am glad to hear that for the most part your stay was good though. If you are ever in the area again, I hope you stop by so we can have another chance to exceed your expectations.

"Great location and beautiful hotel"

1happykat, Cherry Hill, New Jersey 27/09/2016

We really enjoyed our stay here. The ocean view rooms really have a spectacular view. The rooms are a little worse for the wear, but it's to be expected having all that salt water and humidity. The staff was very friendly and we were pleased with our choice to stay here. Not the fanciest part of town, but not bad either. We weren't worried for our safety or anything like that. We would stay here again!

"Not good"

baseballstadiums2013, Kingston, New York 26/09/2016

The moment we walk into a room, we always check the beds. Well upon checking, we found 6 strains of hair on the sheets. We had gotten a room with 2 queen beds so we were able to sleep in that one, of course we checked that bed too. The linen rack was falling off the wall too. When we checked out, we mentioned this to the front desk, their response was, "Sorry. Will you be using the same credit card to check out?" They basically dismissed us. Also, I must say, I didn't feel safe there. The only thing that was good about this stay was the view of the beach from the balcony although it's not enough for us to come back. Sorry.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
I appreciate you taking a few minutes to let me know how your stay was. I do apologize that we were not able to exceed your expectations while staying with us.

"Great hotel, quiet, clean and comfortable"

travelmonkey789, Roanoke, Virginia 24/09/2016

This is the 4th stay for me, this time for 3 nights. I visit family and it's near their house. There are no other options in this immediate area that are as nice or as clean. Every time I stay here, it is better. The rooms are clean first and foremost. The rooms are quiet seemingly from solid construction. The towels and linens are of excellent quality and were clean and soft. The AC was excellent. Bathroom was spacious, spotless and clean (a little dated but fully functioning). Lots of hot water, water-saver showerhead. Free Wifi. Free good breakfast with a variety of foods. Friendly employees. Great deal. Nice size TV. Mattresses are getting a little worn but still comfortable. Kitchenette (on this stay only) was very nice and very clean. I am very picky and travel several times a year, and this hotel checks all the right boxes. Highly recommend.

"not clean..."

Danielle V, boston, United States 22/09/2016

hair on toilet from previous occupant. Dust in the vents of the airconditioner. hair in the ice bucket from previous occupant. I feel the cleaning staff is not taught the importance of their job involving hygiene and infection control... Breakfast selection was poor - all sugar filled processed cereals, oatmeals, muffins, etc. The bed was extremely uncomfortable! My back is still sore from our 4 day visit. I didn't sleep well. I travel a lot and have stayed in other hotels - I will not be staying at a best western again. They can't take the time to educate their staff on the importance of cleanliness, I can't take the time to visit.

"Airshow Weekend"

Candace C, Winston-Salem, United States 16/09/2016

I attend the Airshow at NAS Oceana every year. Those F-18 Hornets are truly the sound of Freedom. The Holiday Sands allows you to be a part of the hustle and bustle of the Virginia Beach area but it's location on Chesapeake Bay allows you a chance to slow down. You can follow the sunset as it set's over a sleepy cove. Get advice on the small hidden gems that serve great food. Go to sleep comfortable bed and wake to see the sunrise. It's time for breakfast and the start of another day at the NAS Oceana Airshow.

"Our overnight stay"

David W, Palmyra, United States 15/09/2016

Although this was only a one night stay, we were so pleased with the hotel and the staff. The room was great, overlooking the water. Beautiful surroundings, access to the beach. we didn't use the pool but it was spotless. The staff was more than helpful, with directions for the rest of our trip. We would, without a question, stay here again!!

"A good base of operations!"

Jane B, Halifax, Virginia 13/09/2016

My friend and I went in all directions from this hotel to find neat things to do. I continue to return to the Norfolk area just because there's so much there to see and do. This hotel was a very nice part of our last visit; we had very inexpensive rooms, so not much to write home about, but the people were super friendly and the breakfast was great. Unfortunately we didn't get to use the beach or pool - wrong season - but still, it's within easy driving distance of Yorktown, Virginia Beach, the Ferguson Center for the Arts in Newport News, all the many things to do in Williamsburg without the high prices for lodging there. I'd go again without hesitation.


Heather S, Kingston, New York, United States 04/09/2016

Do not stay in this hotel there are bed bugs we left after walking into the room when the lights would not turn on and the sheets were dirty. we ended up at dubble tree. save yourself the stress and pick a different hotel

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking time to let me know about your stay. We take claims like this very seriously. Anytime anyone even mentions the possibility, we close down that room and they immediate surrounding rooms, have a pest control professional inspect the rooms, and treat is nessisary

"Great Location"

DOLPHINGIRLY1, New York City, New York 02/09/2016

If you love the beach, this is the hotel for you! Great Breakfast, Great room, Great View, Great location! Kevona at the front desk is a pleasure! My daughter and I loved her! All the staff was helpful and polite. The only issue was the breakfast room had a lot of flies flying around, not too nice, but the food was delish!

"Beach front stay"

Todd O, vermilion, United States 01/09/2016

Stayed for 3 days/nights. Beach access is great, pool is great, service was excellent, rooms were clean but show the age of the hotel. The property is non-smoking but there were always people trying to smoke there. I would stay again if in the area and in need of an east coast beach vacation.

"One great room and one sub par"

Christina K, Toronto, Canada 31/08/2016

So we booked 2 rooms while travelling to the Outer Banks and the price was reasonable and staff very friendly and helpful. Our room was a second level with2 queens - very clean, spacious, cute view and a kitchenette so that room we would give a 4/5. The lower room was the pet friendly room and was musty, worn out and the air conditioning rattled so 2.5/5. I would recommend for a stop over and it was close to many restaurants but not for the pet friendly rooms.

"Great stay"

Jamie M, albany, United States 31/08/2016

Clean room, very friendly and helpful staff; Only an overnight stay but will stay again. Great view of the bay and an easy walk to the beach; Is a great place to stay on route to the next destination. Right on the Bay! Close to places to eat and convenient to I64 for our continued journey.

"Clean but outdated"

Ashley W, Hopewell, United States 29/08/2016

The hotel itself is located in a beautiful area, beach front with a nice, clean pool. The room decor was a little out dated, but I did find that the bathroom was clean and tidy as well as the bed. We stayed in a Jr King Suite which has 2 rooms. The sofa pull out bed was missing springs and was very uncomfortable. My daughter decided to sleep on the sofa without the bed pulled out for that reason. We always bring extra sheets to be fitted to the sofa/bed so we are not laying directly on the fabric. Our king bed was more firm than we prefer at home, but it wasn't terrible by any means. The chairs placed in the room near the breakfast table had a few stains on the fabric top, we did not find a need for them anyway. Nice desk area with rolling chair for those traveling on business. All in all, for what I paid, the hotel served my needs. I think that if it had a small "face lift" the rooms would be superior. Breakfast was hot and different each day of my stay which was nice. I have stayed in nicer Best Western's, so in my opinion is that this one just needs to be updated, paint, carpet, furniture. Staff was pleasant and price was right.

"Great weekend"

David B, Wantage, United States 27/08/2016

My family and U (three kids 1 dog) just checked out, Wonderful stay fir four nights, The room were very clean. The hotel is actually water front. For those of you bring a pet, the hotel actually has its own dog run which which pricelessl

"Convenient for travel"

PattiJD98, Chester, MD 24/08/2016

The location was convenient to our travel needs (a one-night stay) and it was right on the bay beach side so the view was beautiful. We could see the Chesapeake Bay Bridge Tunnel from our private little deck, big enough for 2 plastic chairs. The room was typically small - 2 queen beds even though I wanted a king, but did have both a microwave and refrigerator which was perfect for us. The room was OK; decor is old, there was some paint peeling off the ceiling and it smelled a bit musty but was VERY clean. The pool is small and you can see the beach from the pool deck but it was crowded with lots of kids so I wouldn't call it relaxing by the pool. The price was a bit high in my opinion considering the size of the room, the age of the place but it is on the water so I guess that is the price you have to pay. If what you want is a bay view with a beach for the kids to play on, this is it. If you want to swim with waves and relax reading a book by the pool, this is not the place to go. Weigh the convenience with what you want.

"Very pleasant , overall a great stay"

l0velylady2015, Miami Beach, Florida 24/08/2016

We got in pretty late due to traffic on the way in, so we checked in around midnight was greeted by the lovely young lady Victoria. She was very outgoing and helpful. She had a great personality as we asked the same question about where breakfast and the beach access was, she was still very pleasant with a smile. our room was very clean. breakfast was great a little cramped but overall excellent. I would definitely come again for my vacation next year !!

"Very pleased with hotel and staff"

RVA16, Richmond, Virginia 23/08/2016

The staff was excellent and very friendly! I stayed there for two days with family from out of town . The rooms were clean and beds were comfy.We loved being able to swim in ocean that was calm and the kids enjoyed the pool as well.I stayed there many years ago and was the same then except this tome we had a breakfast included.I thought the breakfast was very good.I think that the flies were because people kept leaving the door open when they entered or left the room. I had to close the door twice while I was there. Very enjoyable stay!!!

"know what your paying for"

flojoo41, Langhorne, Pennsylvania 23/08/2016

I was expecting to stay in a hotel suite but was in a old motel room that had a long flite of stairs to carry you luggage up to. the parking for handicap was one space right next to lobby. The breakfast area was too small for the amount of guests.

"Not what I expected"

Amanda K, Adamsburg, Pennsylvania 22/08/2016

This hotel had such great reviews and came highly reccomended by a new friend, so we couldn't wait to check in and start our vacation! We expected clean rooms with an awesome view of the beach, helpful/friendly employees, and the best complimentary breakfast ever! With all of that for a much lower price, who needs to vacation on VA Beach Boardwalk! Anyways, what we got was completely different. When we checked in the employee hardly spoke to us let alone made eye contact. When we asked questions about our stay she gave us short and indirect answers. She notified us that our room would not have a beach view and when we booked the room over the phone, we were told we couldn't be guaranteed a view but our chances were VERY good at getting one and it would be noted in our reservation. Besides that the room smelled musty upon entering. Our toilet made a terrible whistling sound when flushed. Instead of giving us a new room they sent maintenance. I then found a giant rip in the carpet where there was also water dripping down the window and A/C onto the floor(explains the musty smell.) I decided we would leave since they wouldn't give us a new room.When I went to check out they agreed to give us a new room ?? which we took since it was about 7 and were from Pittsburgh. The second room was MUCH better than room 114. Then we went to the "beach" which besides having sand, was nothing like the ocean. Had no waves, dead fish, and had garbage everywhere. The pool was heated but could use a good cleaning as well. The whole hotel had chipping paint and looked kind of dirty. But regardless we tried to make the best of our stay and got a good night's rest after going night swimming in the heated pool. Which was the best part of our stay! Last but not least, the amazing breakfast everyone talked about. It's in a small room with about 5 or 6 tables and was packed! Flies flying everywhere and workers trying to freshen up what's being served. It was much like every continental breakfast you get at hotels now. Fruit, yogurt, cereal, waffles or pacakes, and several hot options. Could've been better but also could've been worse. We will not be going back or reccomending this hotel to anyone. If you are looking for a nice BEACH/OCEAN vacation, don't rob yourself by booking here! Spend the extra 2 hundred and stay on the Boardwalk in VA beach. Heck if you stay a street over the Clarion's rates were very similar to this BW! We are not hotel snobs by any means but I wish we wouldn't have wasted one night here.

"Unpleasant and disappointing stay"

dscatwell, Boston, Massachusetts 20/08/2016

I have stayed at many hotels and other Best Western locations. This hotel was located in a remote area in an undesirable neighborhood. The hotel website description is misleading as far as the number of rooms which have balconies and ocean views. This facility has two sides: one of which looks like a 2-story motel and another in a mid-rise building. The website description makes it seem all of the rooms are located in the mid-rise building, some of which have ocean views. The complimentary breakfast was satisfactory at best; however, the eating area was bombarded by flies which made enjoying a meal impossible. The housekeeping staff was pleasant. My children enjoyed the pool but the ocean was not like the clear beach at Virginia Beach. I selected this hotel as an alternative to the resort area at Virginia Beach but it failed in comparison. I would never return to this hotel even if I was given a complimentary stay. Choose somewhere else!

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back .Its important to us. We would like to take this time to apologize for any inconvenience you may have had during your stay. Your feed back helps us improve in areas that our guest see we need to. Once again we do apologize for not meeting your expectations.

"Excellent front desk staff!!!!!!! "

viv m, New York City, New York 18/08/2016

Many thanks to Kivona at the front desk for making our first impressions an A+++ She not only handled 2 calls but gave us all the information we needed to enjoy the hotel. Very friendly and professional! We love the hotel...the bay is warm and safe to swim and the pool is nice. Renovated rooms are very clean and fresh. Beds comfy! Very well run hotel. Thanks

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
We do appreciate your feed back. Its always a pleasure to here our staff members leave a wonderful impression on our guest. We are so please that your stay with us was enjoyable. We look forward to seeing you in the future.

"Comfort of home."

User 16/08/2016

We had a great stay at the Best Western Plus Holiday Sands Inn & Suites. The rooms were clean and spacious. The bed was the most comfortable bed I have ever had away from home. The saltwater pool was clean and warm. The beach was easily accessible. Our view was incredible and we could see dolphins swimming in the bay. Staff was friendly and helpful and the breakfasts were varied and very tasty.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back. Its very important to us . We are so pleased to here your stay with us was enjoyable. We look forward to seeing you in the future.

"Don't expect this Hotel to be like the other Best Western Plus'...not even up to that quality!"

LovestoTravel1973, Fruit Heights, Utah 16/08/2016

This is a rundown Best Western Plus. Usually they are kept up better and have cleaner rooms. If they updated the hotel to be like the other Best Westerns then we would stay here again. We liked that it was close to the beach!

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back .Its important to us .It helps us improve in areas our guest see we need to. We do apologize for any inconvenience you may have during your stay and we do look forward to seeing you in the future

"Great Stay"

Michael S B, New Bremen, United States 16/08/2016

Best stay at a hotel chain in years. Staff was professional caring and took pride in what they did. The sleep was great and the amenities were what you needed to be refreshed I will recommend this place to all my friends.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back. Its important to us .We are so pleased that your stay with us was enjoyable ..and we look forward to seeing you in the near future.

"Great VA Beach Alternative"

JCW3-V, Luray, Virginia 15/08/2016

We stayed at this hotel in May and also made a Return trip in August. The weekday rates are excellent and we have been super happy with this hotel.Staff is amazing and whiling to help you in anyway possible. The beach and pool are easy to access and are well maintained. Rooms seems to be fairly updated and well maintained. Breakfast is amazing. There is usually two ladys working hard to keep the food full and fresh. Baked goods, cereal, waffles, eggs, sausage, bacon, and gravy and just a few items on the menu. Warm and cold beverages as well as fresh fruit. We stayed in a suite, which has a living room with a couch/tv area, and then it has a separate bedroom with a king bed. Very roomy and comfortable.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you so much for taking the time to give us your feed back. We are always pleased to here that our guest enjoy there stay. We look forward to seeing you in the future.

"Worst Western is more like it."

str319, Castile, New York 13/08/2016

A very shabby hotel that has not seen any updates since probably the 80s. Our room was a king "suite", which really means a short wall separates the "sleeping area" from the "kitchenette/bathroom area". The toilet and shower are in a very cramped room with the sink outside the door. The bed was very hard. Plugs were inaccessible. We were using the sofa bed (which I think they should have figured out since when we reserved the room it was for 2 adults and I kid). I had to go back downstairs to get bedding and we were given a blanket that smelled like urine. The topper was finding a Western Conifer Seed Eating Bug on my wife's pillow in the morning (at least I think it was a Western Conifer Seed Eating Bug). We were supposed to stay 3 night. After 30 minutes in the room (we checked in very late around 9 p.m.), we were using the free WIFI to find a different hotel. Not a good way to start a vacation. The "free breakfast" was in the opposite side of the building. This is a fairly large hotel, but they had six (6) tables in the breakfast room. Definitely not worth the cost.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back. Its important to us. We would like to take this to apologize to you for any inconvenience you may have had during your stay.

"great guests and great quiet location"

millymama516, Newark, New Jersey 12/08/2016

i had stayed here and I enjoyed every part from the check in was great. Karina and Kevona made sure we had a smooth check in. breakfast was great and the staff is so friendly and nice.. will stay again

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to give us your feed back its important. We are so pleased that our staff made your stay enjoyable and that you were pleased with your stay. We look forward in seeing you in the future.

"Very nice stay."

Cyndi H, Ocean City 11/08/2016

Very nice hotel especially for the money. Beautiful pool area, right on the beach, dog-walk park, breakfast, fitness room, balcony, and friendly staff. Good place for family vacation. Located on the bay at the top of the Virginia Beach area with easy access to roadways throughout Norfolk/Virginia Beach.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Cyndi, thank you for the kind word, I am glad to hear that you enjoyed your stay with us.

"Enjoyed our time"

bcamp61, Woodbridge, Virginia 10/08/2016

We came here with our family dog, so the accommodations would have been better if we were facing the ocean, but the place was still good. They could repair the sofa bed, as the springs came loose when our kids slept on the bed. The Ocean is right there, that's the best part. The city ordinance only allows dogs on the beach before 10am and after 6pm. They have a dog run so your pet can get a little running and playing in. The staff were great! Very helpful and accommodating.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay. I am glad to hear that you had a great time while you were here.

"Unsafe location"

User 08/08/2016

If this hotel were in a different neighborhood i may have recommend this hotel.It was clean and the staff were professional.BUT, A lot of unsavory looking people hanging out on the streets all hours of the night. Other guests smoking pot on the balcony below ours. Just didn't feel safe!

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for your honest comments about your stay with us. I am sorry to hear that your stay was not as enjoyable as it could have been, but I am glad to hear that my staff took great care of you and your found the property to your liking.

"You get what you pay for"

User 08/08/2016

Hotel could be updated & the mattress on the pull out couch was horrible. The springs were coming thru the mattress which made it hard for our kids to sleep on. Reported the problem & informed them that it needed to be replaced.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay with us. I am sorry to hear that you were having issues with the sleeper sofa in the room. Replacing the sofas is one of the items we will be starting to update once we get out of our busy season. If you are ever in the area again, I invite you to stay with us and see some of the exciting changes we have in the works.

"Great price! Great hotel! Beautiful views!"

User 07/08/2016

8 family members stayed there while visiting our son nearby. We drove by several that were close by when we arrived and this was by far the best! Hotel was great! Beach literally right outside your room! Beach was very clean, beach chairs available for free at front desk to check out, Area to bbq outside a nice sized pool and large patio area with many chairs. No elevators, but I definitely would recommend a second floor bay view for beautiful sunrise view. May have elevators in the tower portion of the hotel because it was 5 floors but that was a separate part we weren't in.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
It is great to hear that you and your family enjoyed your stay with us while visiting your son. Yes, we do have an elevator on the property, it is as you guessed located in the 5 story building, but we do have a walk-way that connects the two on the second floor so you can access the two story building.

"pictures on web are deceiving"

Cynthia P, Columbus, United States 07/08/2016

very dirty and old. lots of maintenance issues. rude employees very small and crowded breakfast area. Will never return and will think twice before reserving at another Best Western. The only good thing was the mattress it was very comfortable.

"Great location and view! "

User 02/08/2016

This hotel was very much as expected. The check in was very smooth and the room was perfectly acceptable. The view was great and our nighttime walks were perfect! Be sure to take a flashlight and check out the 'ghost' crabs going in and out of their holes after dark. Very fun! We did not have any of the breakfast offerings but appreciated that they were available if we desired. The cost is a bit high but you are paying for the oceanfront property. We had a great stay!

"Clean rooms. Enjoyed our stay."

User 25/07/2016

We visited the norfolk/virginia beach area this past week july 20th through the 24th. I researched hotels in the area, a picked this one, because of the other reviews, it was right on the bay, the price, and it was near my family. The rooms are very clean, dated yes, but again this is a best western not the ritz Carlton. And anyhow, when u are on vacation u dont spend your time in the hotel room, u just need a nice clean comfortable place to stay, and this hotel delivers. Its right on the bay, so there arent big waves at all, so dont expect that. The hotel has a beautiful view. The price is alot cheaper than staying ocean front on Virginia beach, about half the price, and is close in price to decent hotels in the city, but this one has a view of the bay. Its on ocean view so u can drive on oceanview/ shore and hit all the beaches in the area, ocean view, east beach, chics beach and virginia beach. If u are looking for a nice clean hotel to rest your head at night, at a recent price, if u want something cheaper, then pick a super 8 or motel 6, and take tour chances. If u want top of the line, then pay the high dollar and dont complain about this one. The staff here is also VERY friendly and helpful, our housekeeping was crystal, and she was such a delight.

"Nice place and some what saf"

Jeffmc1957, Efland, North Carolina, United States 24/07/2016

Nice hotel, clean and the front desk crew just so friendly.If you know Ocean view or Norfolk 75% of both is not safe to walk the streets at night and even the day..This hotel area is the safest I found in that area and the price is not bad.Now the beach including Va beach the water for me is nasty compared to Myrtle Beach. As for places to eat in that area got to say not much got to hoo in the car and drive away to find a descent place.I recommend this place if visiting Ocean view area but few miles away you got the local thugs and crime area..

"Don't believe what you read"

hidem01, Washington DC, District of Columbia 22/07/2016

I don't understand how this hotel got such good ratings. The website lists an indoor pool and hot tub. Not so. Rooms are mediocre. Staff ranges from friendly to argumentative. It is cheaper than others, but that is because of its location. To get to anything is a drive.

"Highly Recommended"

User 22/07/2016

The staff is very friendly and will go out of their way to help you. Even though the receptionist had another customer in front of her, she still acknowledged me when I walked through the door and stood in line. The room was very clean and ready for my arrival. For my stay the location was perfect, the was access to a quite beach right behind the outdoor pool. The pool was clean and the pool deck was well organized. I would definitely recommend this hotel for anyone looking for a quite reasonably priced hotel in the Virginia Beach/Norfolk area.

"Clean -- No other Perks"

Karen F, Union City, New Jersey 21/07/2016

the room was clean, although the exhaust in the bathroom comes on with the light and was extremely loud (room 217). Great location on the beach, hotel offered no umbrellas around pool or on deck. There were chairs, although they were plastic, so very uncomfortable as they stretched and became very hot. Would have been better if the room had a balcony. Housekeeping forced us out of our room one day because it was their last room to clean (4:00). We had just come from the beach and was trying to relax before going out. So that was a big disruption. the room where free breakfast was served was very hot and full of flies. Disappointed but it was just OK.

"You get what you pay for."

Sysadmin70, Richmond, Virginia 21/07/2016

This hotel is located on the bay/ocean view beach. I always prefer to stay in this area than fighting the crowds at the Virginia Beach boardwalk area. I hadn't stayed here in years and was pretty sure what I was getting into. A decent place to stay on the beach at an affordable price. The room was clean and the staff friendly. The breakfast was standard best western although the dining area was small ( a room turned into an eating area). There are restaurants nearby but if you want a upscale restaurant you will have to drive a few minutes. Hotels on the boardwalk in Virginia beach have much higher rates and honestly are not that much nicer. I will stay here again in the future. Remember you get what you pay for $350 a night on the boardwalk or $150 a night here.

"Hotel Experience"

Cheryl L, Dayton, United States 19/07/2016

The staff was very friendly. The room was not very clean and the room smelled like urine. We were not aware that the hotel was in a not very nice part of town. There were no nice eating establishments nearby. There was no attractions to see within walking distance. I did not feel safe at this hotel.

"It's Just ok"

Sherry K, Newark, New Jersey 18/07/2016

This Hotel is just ok. I was not able to book a room with a Balcony that may have made the stay better. Booked 3 nights stay .I was attending the Norfolk JazzfFest. The hotel was in a excellent location. To enjoy the beach during the day and attend the Fest in the evening. The rooms are old and drab but very clean , the beds were comfy. Other then sleeping, you do want to spend any time in this room. All of employees that I had dealings with were very professional and pleasant. The Breakfast was was not appealing to me. The breakfast room had too many flies flying around. There did seem to be a variety of choices but I didn't eat anything. The hotel does not supply any beach lounger,towels or Umbrellas which i think is pretty much the norm for this type of facility. The beach water is very shallow only about 3 ft. it is more of a wading beach No waves. An adult can't really swim it's too shallow, You should bring a blowup float device to sit or lay on in the water. There are also lots of biting sand fleas very annoying. This hotel /beach property is perfect for families with small kids. Not so perfect for teens and Adults..

"Home away from Home...."

perfectlee, Sterling, Virginia 18/07/2016

Just wanted to thank the staff for being so kind and accommodating to my mom during her 2 week stay. Everyone has gone out of their way to be nice to her and check on her when family has called with concerns. She feels like it is her second home. A special thanks to your employee Tamesha and the kind owner that gives her such a good senior citizen rate when she stays…

"Very disappointing"

User 12/07/2016

We have been using this hotel for over 40 yrs, gone downhill in the last few years. Hardly any chairs on the patio, (glad we brought our own), only 4 tables on the patio with no umbrellas (again glad we brought our own even though we had to rope it to broken poles) Patio not hosed down nearly enough, bags of garbage piled up beside the cans and not picked up frequently enough, Chairs and picnic tables missing from breezeway area. Sad to say it isn't what we remembered or expected for the money.

"What a disappointment !"

Buflogal, Frederick, Maryland 12/07/2016

We chose this hotel because we have always liked Best Western Hotels. This place was 2 story 3rd rate motel. The photo on the website didn't look like the hotel at all. The room were tired and badly in need of renovation. The breakfast room was so small that most guests fought for some food to take back to their rooms. For the price paid, other than the fact that this place is near a beach, this experience was an expensive mistake.

"Not worth the money"

Regina A, Bannister, United States 11/07/2016

The lobby looks nice but that is about it.One positive it's by the beach. Of course if the bush growing up next to that entrance doesn't get trimmed soon it will be blocking that too. Dirty flooring, breakfast area so hot you could barely stand it, room door had to slammed shut every time, tv remote, and it goes on and on.

"Nice place with some good/some bad staff"

Terry W, Akron, Ohio 10/07/2016

Check in staff is friendly. Great breakfast with awesome women in charge of it. Cleaning staff is an excuse factory that either doesn't clean room or takes forever to do it. Room was not cleaned and ready for 4:00 Pm check in and was never cleaned at all the next day because cleaning staff told management that dead bolt lock was locked. This is not is possible since we weren't in the room. This one is getting too pricey during peak times of year for what they offer.

"Vacation "

Ladynee, Smyrna, Delaware 05/07/2016

Well... It hasn't been pleasant so far. This hotel has a policy that states you must have the complete amount on one card even if you are splitting the Payment. However they don't tell you that up front and it's not on the Best Western web site. When we finally get into the room it's musty! It smells like there has been water sitting in the room. Since we can not find another room in Norfolk we buy air freshener and Lysol and try to make the best of it. Then we pull out the sofa bed this evening and it like a pancake, one side of the bed is falling apart and there is stain on the mattress. And... No sheets! The outside is not clean. There is trash around the fountain and unkept plants all around the outdoor areas. The one good thing I can say is the staff is very friendly, hopefully they will be kind enough to give us a new room tomorrow.

"Location, location but needs updating"

DiFtravels3, Providence, Rhode Island 02/07/2016

The staff was helpful when we were given an uncleaned room number at the start. They moved us immediately and things were ok after that. The rooms need updating and they had water damaged ceiling panels that need attention. We had a room with a balcony that looked out over the bay, it was very nice.

"Clean rooms, nice people, decent breakfast ,takes dogs!"

al r, Pittsburgh, Pennsylvania 28/06/2016

We were in Norfolk for the weekend, and decided to risk the Ocean View area. We travel with our dog (rescue puppy) and it is hard to find a hotel/motel that takes pets. We were very surprised. The room was older but clean, ALL the staff was wonderful. The breakfast was OK. The coffee was not that bad. And, like the pictures show, the Bay was only a couple of hundred feet away. On a sadder note there was a significant pet per day fee. ( it was posted, I just did not read it) And get this, the grand kid left this Nintendo on the beach. We thought there goes $200. A visitor turned it in AND THE STAFF FOUND IT AND RETURNED IT TO OUR GRANDSON. This speaks volumes about the quality and integrity of the folks working there. YES WE WOULD STAY THERE AGAIN!

"Quiet , Great Staff"

Kenneth S, Glen Allen, United States 28/06/2016

for the last 2 years I've chose this hotel ,it's convenient , the staff are polite and caring , the rooms are clean , the hotel appearance is beautiful , a very safe and friendly place to stay away from home , i will be returning back again this season

"Family Visit to the Beach"

Kevin5273, Mount Vernon, Illinois 28/06/2016

The staff, rooms, pool, ocean access, breakfast, and facilities were all great, five star treatment in a much more affordable hotel. My wife and I entertained our two nine-year old grandchildren at this facility, and or grown son and girl friend joined us also. We visited Virginia Beach for more engaging activities, but really enjoyed the private beach, pool, and other amenities of this facility.

"Loved it!"

Crystal D, Saluda, Virginia 27/06/2016

We loved this place. Clean rooms, beautiful view and very peaceful. We can't wait to go again! The staff is amazing. Very friendly and informative. Loved the breakfast as well! There was even a sandbar to walk out on. No big waves so the kids loved it.

"Beach on budget"

cnhbowles, Chillicothe, Ohio 25/06/2016

We stayed at this Best Western on our way to Cape Charles. The place could be super nice but it needs a deep clean. The rooms are clean but the entrance door to the room needs cleaned, the carpet needs replaced, spiderwebs in the room, outside area needed freshened up and cleaned.... just little things. They have a great patio area and pool but not enough chairs. There are grills on the patio which were nice. The patio was great for star gazing. The breakfast is good and area was clean. Very friendly staff. They kept the area clean and organized. Our room was big and spacious. The bed was good. The beach is great here, not over crowded. If your looking for a cheap beach get a way this is it. Especially if you have kids. Some rooms had little kitchenette so you could have dinner right there. Vacation on a budget.

"Friendly Staff"

Susan S, Hood River, OR, United States 24/06/2016

The staff members were extremely helpful and genuinely friendly. Suite was spacious and very nicely decorated. We enjoyed the pool, and also that the location of the hotel was so close to the beach. The outside decor of the hotel is very beach-y so didn't feel like I was in a highrise - this really added to our beach vacation experience.

"Quintessential Beach Hotel"

Sandra W, Tallahassee, United States 23/06/2016

This hotel was a quick choice for us because it was one of the few on the beach that accepted dogs. The beach here is nice for walking your dog, but not so clean for swimming, at least in June. The room had a full kitchen which was very useful, and the mattresses were quite comfortable (firm). The carpet was indoor, outdoor and smelled a bit musty and the AC left a lot to be desired. On top of that, they tried to charge me for the room prior to check out even though I'd paid through Expedia.

"Great family hotel."

User 23/06/2016

Stayed one night in an oceanfront room. This is an older hotel from the outside but the room was clean and perfect. Staff was extremely nice, pool area clean and prefect for kids, and located right on the beach. Great stay with a good breakfast.

"needs some TLC"

Watsson, Annapolis, MD 23/06/2016

Like many of the Best Western's I've stayed in, this one could stand some sprucing up. The carpeting and room furniture were old and worn, and the room (albeit huge) was dingy. Breakfast was mediocre to average. On the plus side, the location is super and the staff very friendly.

"Awesome Stay"

User 22/06/2016

The check in and check out clerks and breakfast attendants were so welcoming! Great staff. Our room also had a balcony overlooking the beach right behind the hotel which had a gorgeous view. We went there for a concert in Norfolk and the hotel just made the trip so much more enjoyable. The pool was also nice to swim in right after a hot day of walking around and checking out the area.

"Quick Pitstop"

Patrick Lawrenc W, Wadesville, United States 21/06/2016

This was a last minute stop to our main vacation destination. However, it was a great room for the price and location (right on the beach). However, there was not much shopping or other activities located close.

"Private beach and great views"

Darla B, Indianapolis, United States 20/06/2016

Very nice size rooms, clean. I liked the separate shower/toilet from the sink area. Bedding was great. Soft and comfortable. Great location to a private beach. Not crowded at all. Free use of beach chairs from hotel. Dolphins were seen in the evening around 8:30 p.m. Lack of dining options in the general area.

"No Air"

Michael C, Richmond, United States 20/06/2016

We generally stay at this hotel. It is a great place to stay,. Great staff, great location, etc. We were very surprised to learn the room we stayed in did not have a working air conditioner. We checked in late night, set the temperature at 65 because the room felt hot. The air conditioner made noise but, the room never was cooled. Considering the price we payed, we were very dissatisfied.

"Very basic"

Kimberly B, Emerald Isle, United States 20/06/2016

The rooms were in need of renovation, but were clean. The street noise and noise from the parking lot was loud and made it difficult to sleep. There were no restaurants within walking distance. Convenient drive to gate 4 of the Naval Base.


Susan E, Baskerville, United States 20/06/2016

We have stayed at the Best Western Holiday Sands for many years on our annual fishing trip with Four Winds Charter Boats. We have always had a clean room, comfortable beds and great housekeeping. This year we were pleased to find new carpet in our room. The patio and pool area are always clean. The staff is great and even know us by name! The breakfast is delicious and the staff in there go out of their way to speak to everyone and make sure you are satisfied. The hotel offers private beach access. Great place to stay!

"Pleasant place to stay on way to Eastern Shore"

Carroll S, Chincoteague, United States 18/06/2016

Old-fashioned, slightly shabby "motel" exterior but once you're inside, the rooms are quite nice for the price. Great location and beach view. Very pleasant and helpful staff. Perfect place to stop if you are headed to the Chesapeake Bay Bridge-Tunnel and the Eastern Shore.

"Time at Best Western Ocean View beach!"

George B, Richmond, Virginia 18/06/2016

We highly recommend staying at Best Western Plus Holiday Sands Inn & Suites. The friendly helpful staff, choice of rooms and location, beautiful pool and patio area and easy beach access make it a pleasure to stay here. We feel comfortable and at home while visiting. The rooms are clean, well furnished and comfortable beds. The breakfast room offers a good selection of fresh foods and delicious coffee and juices.

"vacation base"

User 15/06/2016

we stayed for 4 nights because we were visiting numerous historic sitesNo house keeping was done after our first nightAfter complaining the front desk did give us fresh towels and coffee packets..The room needs updating as the carpeting was stiking ,smelling and dirty ,The location of the motel on the beachfront was very good.

"The best choice in hotels when visiting Ocean View"

Brian B, Norfolk, United States 15/06/2016

When your visit calls for you to visit the Ocean View section of Norfolk, VA, please consider the Best Western Plus Holiday Sands Inn & Suites. The hotel is located right on the beach, overlooking the beautiful Chesapeake Bay. You have a great pool beachside and direct beach access, free parking and large rooms for much less money than staying down at Va. Beach. It is convieient to the military bases and all Norfolk has to offer.

"Great view and location"

User 15/06/2016

This was the perfect spot for our vacation since we wanted to visit the Atlantic Ocean beaches and historical places like Williamsburg. There is also plenty to in Norfolk. The staff at this hotel is very friendly, the breakfast is good, and the view from the balcony is amazing! The beach and water are RIGHT THERE. Fun to watch the ships and the sunset. The room could use some updating, especially the carpet, but overall it was clean. The price was right for the location and value we received. We would stay here again.

"Great Location....needs serious upgrades & has misleading advertising."

User 13/06/2016

Pros: Continental breakfast & hotel is ocean front. Cons: Not all rooms are oceanview which they portray in the pictures. They need to specify Oceanfront view/Non Oceanfront view in the room selections , especially for the rates they charged us. There is only one pool, it is not kid friendly at all. The rooms were not that & carpet needs to be replaced. They need to place the bathroom in a neutral area between the rooms in the suites...not inside the private bedroom to be shared by your other room guests. Also, they should switch up the breakfast menu. The staff was ok. We have stayed in better places than this for this rate. Thanks!

"Amazing location, Friendly staff"

Michelle B, MONTOUR FALLS 07/06/2016

Right on the beach of the Chesapeake Bay, plus you can choose a room with Bay-facing balcony (and why wouldn't you?). Comfortable rooms. Friendly, helpful staff. Great selection for included breakfast. Easy access to surrounding restaurants and attractions. What more could you want for a beach getaway.

"Excellent Beach-side Hotel!"

Ronald C, Alabama 03/06/2016

This is a very good hotel, with one of the friendliest staffs I have found. Every experience was met with smiles and a willingness to go above and beyond to make guests happy. The hotel is located on the beach, so guests can walk from the patio to the bay. Highly recommended!

"Broken items not fixed"

Keith K, Boiling Springs, Pennsylvania 31/05/2016

Broken/outdated appliances and HVAC systems were not adequately repaired after reporting them multiple times. Needed to use ice to keep my fridge foods chilled. Had to unplug unit since frozen freezer fan was making horrible loud noise; all maintenance did was plug it back in; freezer worked fine but not the fridge. Main room unit ventilator did not blow cool air; had to keep bedroom door open to cool the main living space for the kids. A few other service-related problems as well, including carpet not being vacuumed prior to our arrival. This was the second year in a row that our club reserved a block of rooms for an annual event; this year's stay was a much worse experience for us compared to last year.

"Excellent Place!"

Ernest M, United States 28/05/2016

I would go out of my way to stay here! Great staff, service and atmosphere! It is a true gem. The fitness center is well done, access to the beach was 30 yards at most and it is accented by a pool. I think it was under repair at the time, but will be back up shortly I am sure. Clean and well stocked rooms that feel like a second home once you check in! You will not be dissapointed!

"Do Not Stay Her"

Robert M, Northern Virginia, Virginia 17/05/2016

This hotel is not worth the several hundred dollars per night that we paid. We did not feel safe in our room with the archaic door lock. This hotel needs a full renovation. The staff was great considering what they have to work with. I don't know how they keep their smiles. I find it insulting that the website describes the hotel as: "The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway." I feel sorry for the gal that is brought here for a romantic getaway.

"Our Best Western Stay"

Michael C, Richmond, United States 17/05/2016

This hotel is a great place to stay. Located near the beach. Out door swimming pool. Clean smoke free rooms. Great towels and comfortable beds. Good free breakfast for early travelers/ early birds. The staff very friendly and professional. Only drawback is, can be pricey during the weekend..

"One night "Sneak Away" from the kids..."

love2travelw2gals, Richmond, Virginia 15/05/2016

Overall a wonderful stay! Fantastic location. Gorgeous view from the 3rd floor of the tower. Room was very clean & spacious. Beds were comfortable, shower was clean & pillows were fluffy. The outside of the hotel looks a little sketchy, but the interior rooms are a nice surprise. We truly based our stay onTrip Advisor reviews & AAA reviews. There were nice updated beds, television, furniture, clean carpet, etc. our balcony needs a good power wash & fresh paint but it was still nice. Nothing compares to a nice water view! You can see the bay bridge tunnel with the ocean just on the other side. You see some really neat massive ships coming in & going out to the ocean. The check in staff were amazing! Smiling face, polite & friendly. Our room was even ready early which is always SUPER important to me ?? We enjoyed our stay & we will be back!!!

"Beach Bum"

Veronica A S, Springfield, United States 10/05/2016

A great place to stay. Will probably return when it gets warmer. The room was very nicely decorated and clean; bathroom was rather small though. We couldn't have asked for a better breakfast; it was GREAT!! Everyone we ran into was very nice and helpful.


User 09/05/2016

Hotel is in the perfect location for access to Ocean View Beach; however, it could use an interior upgrade (furniture, bedding, etc. is outdated/worn). Other than that, breakfast and staff were excellent!

"Convenient & Beach"

Lana L, Suffield, United States 06/05/2016

Went down to VA for friends retirement of 30 years in Navy, This hotel was close to Navy base and right on the beach, which I never had before. The room was clean, only had a smaill stain in rug...didn't smell. The doors stuck a little, but that's probably due to being on the beach. wish the weather was warmer...but took a walk every morning and night during our stay. All in all for the price I would definitely stay again!

"Good stay"

Clemente N, Norfolk 02/05/2016

The facility was located in front of the beach, so we had shoreline access. The grounds were kept clean and the price for the stay was just right. The area was very quiet and was located in an area that was not bustling with too many people. Stay was very restful.

"Highly recommended!"

John T, Rockville, Maryland 01/05/2016

Was there on a Thursday. Staff is very nice and polite. Alrhough the rooms are a bit dated. It is clean, the linens are fresh and the bathroom is in good shape. The only concern was the layout of the room, could have had a great ocean view if not for the bad layout, the bathroom and kitchen blocking the oceanview, but that is another story and does not affect the great service I got. Highly recommended

"Fantastic stay!"

User 23/04/2016

My boyfriend and I travel a lot of concerts and conventions. This was our first time in this hotel and we are already planning on coming back this summer! Fantastic staff! Great rooms! Right on the beach! Definitely would recommend this hotel to anyone! We were out late the previous night so we slept in and only had ten minutes to get breakfast and check out. Breakfast staff was more than accommodating and super friendly. The staff truly made me feel like they cared about my stay. Best western will now we the first hotel I check for when staying in other areas as well!

"Great Stay, Great Price"

Jared M, Washington, DC, United States 21/04/2016

Clean room with a view of the water. Hotel is right on the beach. Free breakfast is a step above what you'd expect. I enjoyed the Western omellete and croissants. Staff was surprisingly warm, and very helpful. Not a complaint to be had. And for $75 a night? A great stay!

"Comfortable room, Nice beach location, Good breakfast"

User 19/04/2016

The published price per room includes all fees! We choose a beach front room and was pleased to find a private balcony to enjoy the view. The bathroom sink was large and located between the enclosed bathroom and the beds. The bathroom included toilet and shower/tub and was claustrophobic. However, the shower pressure was great. Breakfast was plentiful.

"Great Property - Stayed a Second Day"

TravelerTP, Manassas, VA 19/04/2016

The hotel was clean, with a great view of the bay. On the second day, we watched dolphins playing in the water. The rooms are clean and comfortable. Ours included a kitchen with cookware. Breakfast was included with our stay and they offered a nice variety of food. The staff was very friendly and overall it was a great experience. We had only planned to stay one day, but when we decided to stay in the area for one more day, we came back to stay for another night. The one thing worth mentioning, though, is that there are not many dinner options in the immediate surrounding area.

"OK facility good service"

Tod C, San Diego, California 16/04/2016

Liked this place and most staff maintenance lady was kind of unprofessional. The rest of the staff was good.though. The facility needed a little work. Right on the beach which is nice. I would stay there again for work but wouldn't go for fun. The area is a little hot and miss (slightly sketchy). Not bad just not.a premium Beach area.

"A great hotel"

Amanda E, youngstown, United States 15/04/2016

if anyone is looking for a hotel with helpful staff, right along the beach no matter the time of year and all the amenities you could ever need. this is for you! the rooms are very clean too! The breakfast is excellent too! This hotel has so much to offer. There is something for everyone to eat.

"Stopped here on my house searching trip"

paralegal4444, Connecticut 14/04/2016

Stayed here two nights with my daughter while looking for a new home in the area. I want to give them 5 stars or even 4 but this place needs a serious upgrade on the outside. As I pulled up I almost didnt go in and go elsewhere but after 8 hours of driving I was tired... The staff was VERY nice and gave my free upgrade for having diamond card without a hassle. Some places lie or get mad when you ask. The elevator was nasty... Reminded me of an elevator in middle of the Bronx smelled like urine and was very rundown so after my first trip up I took the stairs. The room was small but good enough for us. It had a beautiful view which is the best perk here. The bed and the room itself were okay, no major complaints. Price was very reasonable probably due to the outside conditons. I think this place could really be great if they fix it up.

"decent hotel for the buget minded person"

N8604GYsteved, Clayton, North Carolina, USA 11/04/2016

not an bad hotel for the money it right at the beach at your door step good if you want a no frills room not much dinning close by have to drive about twenty mile for a good restaurant .the view was great with the ocean view room. just need to have H D TV every thing was in analog good thing I had my laptop great Wi-Fi had a good time accept for the weather very windy that weekend

"Awful experience"

User 04/04/2016

My friends and I usually stay at this hotel every year when we come to visit the Norfolk/ Va beach area. We had booked two rooms and when we arrived they said they couldn't put us in two rooms, even though we booked them, when we asked if we could get a single double-bed room she wanted us to pay AGAIN for a new room, without offering us a refund. Finally after talking for what seemed like hours she gave us a refund, really reconsidering where I should stay.

"last day of vacation"

Jeff H, corona, United States 03/04/2016

I would defiantly recommend this hotel to anyone in the area if they get the door seal fixed on the room I stayed in. Everything was excellent about this hotel, the staff the room the comfort of the bed, but the noise comming from the wind and the people talking loud and slamming doors late and late night road noise is the only downfall. I am a platnum member with Best Western and stay with them a lot, but this issue needs to be addressed, fix the door seals and you are great, I don't like to be a complainer but just being honest.

"Visit to Norfolk"

Cynthia H, Lisbon, United States 01/04/2016

First time visit to BW. Not impressed with the room or amenities at all. The staff was wonderful, the location is great, just walk through the breezeway to the beach. Room had multiple problems, plumbing was having issues, fridge was working incorrectly, broken chairs at the table, couch was very old.

"On the beach"

Maryville425, Maryville, Tennessee 31/03/2016

We stayed three nights in an ocean view room with two of our grandkids. The staff was great and I mean that. The front desk was very accommodating and friendly. The room was comfortable, larger than the average motel room, clean, comfortable bed and a kitchenette. The breakfast room is large enough and has a good selection of cereal, eggs, waffles, bacon and sausage etc. I would rate the overall experience a 2 1/2 star, a very good value for the area. I would stay here again.

"Excellent Location/Reasonable Price"

ontheroadagain09_9, LEWES 29/03/2016

Stopped in for a night on our way home. The clerk was especially helpful and friendly. Our room was large, included a kitchen, and overlooked the Chesapeake Bay. The room had been recently renovated, with new carpet, bath facilities, and paint. Breakfast was included. There was some noise leakage from other rooms, but tolerable.

"Best Western PLUS Holiday Sands Inn & Suites, Norfolk"

David B, Carrollton, GA, United States 27/03/2016

Nothing's cheap near the water, so this is a pretty good value. Solid work-horse hotel. Staff is very friendly, Everyone we dealt with, from check-in to check-out, was great. Beautiful location, right on the water, and close to a variety of restaurants and other amenities appealing to young and old.

"Incredible location at the Beach and great service!"

mjh5, Santa Barbara, California 23/03/2016

While working on a governmental project I returned to this BW again and once again received great service, quick attention to problems I encountered with the phone, and incredible round the clock service quality by all who worked the hotel. I received great instruction on how to get where I was going, avoid traffic jams, and get mail and shipping services as well. The staff is well informed, sincere about making one feel at home. The views are inspiring,and the towels soft and supple--not cardboard like other BWs. WOW! I will come back.

"Very comfortable room."

Debra R, Bedford, United States 17/03/2016

Room had everything I needed. The bed was very comfortable, best sleep I've had in awhile. Got a last minute deal on the price which made it affordable. Hotel was very close to friends I was visiting in the area. Plenty of Restaurants and shopping in area.

"Right on the Bay"

ild, Seattle 13/03/2016

This hotel is right on Chesapeake Bay with a very large open patio on the back side of the dunes. It clearly has been around for decades but you can tell the owners have made multiple upgrades over the years. There appears to be a newer multi-story wing attached but we stayed in the older 2-story part. Our room (124) was almost like a 1 bedroom apartment. It had kitchen with refrigerator, range, sink and cupboards. There was separate bedroom with a queen bed in back (bay side) and in the main living room there was another queen bed with a hideabed. I could see how this would be a nice room for a family vacation. There is a free breakfast buffet that has the standard hotel breakfast buffet fare. The buffet room is clearly too small for the number of rooms at the hotel. It was also extremely hot (in March) so I can't imagine what it would be like in the summer. This is a decent, clean (if a bit frayed around the edges) place to stay in Norfolk on the Bay.

"Very nice hotel. Night audit woman is amazing. "

User 12/03/2016

The room itself was very nice. The young woman night audit person was amazing. She was super helpful and absolutely the best!!! The negative: The breakfast cleaning woman is extremely rude. Will constantly complain about wanting to go home. Will argue with what your getting to eat, then make the atmosphere very tense and uncomfortable.

"One Night Stay"

Carolyn G, Silver Spring, Maryland 11/03/2016

Two queen size beds in ample space with a small kitchen and cable TV. Very nice accommodations at a good price. Unfortunately, noise from late arrivers above us and traffic outside kept my wife awake much of the night and a non-requested wake up call in the morning did not help either. Served a very good breakfast in the morning

"Best Choice in Area"

User 08/03/2016

The other possibilities in the area pale in comparison. This is the best venue. This hotel is reasonably priced except in the summer time. In summer the rates are more than I am willing to pay. The breakfast is much like other Best Westerns. One morning omelets were offered. I could not finish mine. Instead I ate the waffles which are always a good choice with Best Westerns. Enjoy the easy accessibility to the bay beach.

"Great room "

User 05/03/2016

View of the ocean and right on the beach. Room was very clean and a to die for hot breakfast will be back for sure. Extra pillows and soft towels no weird smells over all was a very good room. Staff was very helpful and the grounds were well maintained


Anne D, Anchorage, United States 03/03/2016

Easy access to airport, shopping, restaurants, churches, highways, military and medical facilities. Friendly and courteous staff in front office. Easy access to the beach and entrance/exits from rooms. My room was clean, fresh sheets, new bedding and scrubbed bathroom, with kitchenette. Nice balcony overlooking the bay attached to my room.

"Quick stay at a value older property"

elc32955, East Central Florida 01/03/2016

I booked this hotel for some business in the Norfolk area. This property is adjacent to the water and is a old motor court-style hotel from the 1960's that's been renovated a few times, also there is a more recent tower addition attached to the hotel. Access was fairly easy from the Interstate & major roadways. I was a very late arrival, check-in was uneventful and quick at 3 AM. The room featured two queen beds, flat screen TV and a kitchenette. The appliances were older but all appeared to be in working order. The room was mostly clean, however some peeling paint and noticeable wear on all furnishings was noted, as well as dirt & dust on the carpet along the bed nightstands and a musty smell in the room. The bed was comfortable and the heat (it was COLD outside that night!) worked well. The following morning however, things went bad as the hot water went from good temperature to ice-cicle cold in less then 5 minutes (Property is on a central water boiler, my guess is the boiler quit). Towels were marginally soft but well used. There was a complementary breakfast till 11 AM on site, but I didn't get a chance to check it out before leaving unfortunately. Management offered no compensation for the difficulties with the hot water on check-out. Hmmmph. This is a good property for the value, price point was below the average in the Norfolk area. I might return stay here if I returned to the area again, but given that I HATE cold showers I'm really on the fence here. Normally I'd rate this property very good, but the water issue & indifferent management drops it to medium-average.

"Great deal with a great location"

EscapeSeeker28, Richmond, Virginia 29/02/2016

Right on the water, lots of restaurants and bars nearby and an overall pleasant experience. The staff was friendly and they have free breakfast which is always welcome.I would stay there again for sure.

"Best Western Ocean View Norfolk, VA"

James W, Hancock 22/02/2016

Ocean View is a funky area with very few amenities but this is a well-maintained motel with direct access to the Chesapeake Bay beach. The rooms are very small but very clean, and the complimentary breakfast is good. I got a good rate by calling the motel directly. Staff is very friendly. Good restaurants are a fairly long drive away. This is a good location for a low-cost stay with direct access to the Chesapeake Bay beach.

"Nice location and good value"

William W, Virginia Beach, Virginia 21/02/2016

This is my second time staying at this hotel for business and it is right on the beach which is wonderful! The hotel is a good value, room amenities pretty good, bed extremely comfortable, but the wireless internet was very slow. Other than that, I enjoyed my stay. The breakfast was pretty good as well if you are used to eating the standard American breakfast.

"Night creatures and opening doors"

Jeffrey J, Charleston, United States 20/02/2016

Very upset with my stay. About 5 minutes after turning off the lights, I turned the light back on to turn the heat down. To my dismay, there was a very large disgusting Water Bug crawling across the floor. I grabbed a briefcase and with both my hands swung it as hard as I could to smash this monster. I immediately called the front desk. They offered to move me to another room. Before the manager showed up, this creature started moving again. I tried several times to smash it with my shoe, but it continued to run, even though I was pounding it with my shoe (size 13). It ran into the closet where I finally was able to beat it to death. After my day long meeting, I came back to find my hotel door standing wide open. I slammed it closed & tried to take a nap. A few minutes after laying in bed, the door swung open again. The room was very small. I am 6'4 & there was barely enough room to walk around the bed.

"Gem of the East Coast"

Patricia C, Norfolk, United States 02/02/2016

A darling little motor hotel on the beach. Clean with nice amenities (pool when in season, free breakfast) It has a great price, and the customer service is excellent! It is located off the beaten path of Virginia beach, so you escape the touristy prices and expensive parking lots.

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for the kind words. We hope you stop by and stay with us again

"Great Staff and View"

Martha C, elkin, United States 25/01/2016

This is an older motel and rooms are not fancy,but the views are great,and the price is right.Staff is super nice and very efficient.The kitchenette makes it great for family vacations and you can walk right out to the beach,which is not usually crowded like the Va.Beach oceanfront.Breakfast is nice, Beds are comfy, and the rooms are clean.Would recommend.

"NYE fun"

Aimee A, Norlina, United States 04/01/2016

It was my first time staying at a Best Western Plus. I was VERY pleased with the hotel, service and price. I was able to get an oceanfront room for less than $150 on New Year's Eve. I definitely will be staying at this location again.

"Value for the price"

Wakia H, Fort Belvoir, United States 03/01/2016

Room was clean, but had a stale smell like it needed to be aired out. Nice view of the bay. Breakfast consisted of eggs and biscuits with gravy along with the normal pastries, coffee, etc. I checked rates online, but did not make a reservation. When I called en route I was told that to get the rate I saw at I would have to book online. That was inconvenient since I was driving, but I worked it out. Desk clerk was very helpful and professional during check in.

"I wouldn't stay here again "

User 02/01/2016

So I booked this room because it was right on the beach and a great price .. It's re modeled inside new tub/walls sinks carpet is real soft (walked on) but room was dirty as hell I was upset there was even trash left in one of the trash cans ( not from us)

Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
I do sincerely apologize about your experience while staying with us, we strive to make our guest experiences as memorable as possible and this is definitely not the experience that we like to hear from our guests.

"Beach front in Norfolk"

graciousang, Roanoke, Virginia 31/12/2015

Difficult to find in this area. Make sure if you want a balcony that you request the tower. All other rooms either do not have ocean view or if they do there is only a window and you can't step outside which seems a design flaw to me. Very nice staff, reasonably priced for the area and within 10 minutes or so of Ghent and the Downtown Norfolk shopping and restaurants.

"Great location, clean room, comfortable bed, good breakfast"

Gerald H, Downingtown, United States 30/12/2015

This hotel is right on the beach. We only stayed the one night, but enjoyed it and would come back. The breakfast was included and so was the internet. You also get free coffee and juice in the hotel lobby 24x7. Our room included a kitchenette too which had a large refrigerator.

"Great Place to Stay"

Susan G. G, Edgewater Park, United States 28/12/2015

This hotel is a great place to stay. The staff are very friendly, helpful and pleasant. The breakfast choices are excellent. The kitchen facilities are a good option too. We even got to see dolphin in the bay, two mornings out of three!

"another great stay"

spmdalt, Rutherfordton, North Carolina 27/12/2015

We have stayed here the last two Christmas visits to family in Norfolk. The rooms are clean and spacious. We love the bayview balconies. Staff is always very friendly,,from front desk staff, housekeeping, and the great breakfast room. Everyone is always so courteous. Will continue to stay here during our visits to family. Thanks for another pleasurable stay!

"Visiting Norfolk?"

Carol G, Chippewa Falls, WI, United States 27/12/2015

Nothing fancy...but wonderful people to work with, especially the Breakfast Hostess. A varied breakfast with hot items, cold cereals, fresh fruit, yogurt, beverages all prepared and served by a sincere, wonderful woman. You can walk to the beach anytime. On-sight Laundry room at reasonable prices. Great Value for little money.

"pleasant experience"

User 26/12/2015

We liked the oceanview with balcony, overlooking the chesapeake bay. The bed was good, the room looked good. The cook did great with the scramble eggs and sausage gravy! (she really have big chunks of sausage, not specks and most hotels have.) They had little waffles and offer syrup and strawberry topping and whipped cream....Wow! She was very helpful and pleasant. The clerk we had was terrific. Suggested a great seafood place.

"Great stay"

User 25/12/2015

We stay at this hotel every year for Christmas usually stay 2 or 3 days. Last year we had a very bad experience there with rudeness from housekeeping staff our rm was just nasty. But the hotel is located in a great place. So we decided to give it another chance. WOW ! Our room was spotless we got a rm with new carpet freshly painted our rm had never been so clean.staff so friendly. Our housekeeper I believe her name was Irene older African American lady. Just as sweet as can be. Tamesha love her always great to us each year. We did have the pleasure to meet Karen as well what a hoot morning,noon,and night always around making us laugh. Even brought us up some homemade cookies for the kids she made herself. My son who is 12 had a book report to write while on break. Karen took time out of her evening and said ok I will help you do it. Now that was just upon n beyond especially considering it was on Anne Frank. I don't know where she came from n who found her. But she is a GEM! As well as Tamesha and Irene. You all made our stay very special this holiday.Thank you

"Good plae to stay"

User 23/12/2015

Great place to stay as it is right on the beach and nearby shops and restaurants. Staff was very helpful and rooms were clean and large. Staff gave good recommendation to restaurant and nearby activities.

"Great place to stay"

Chet W, Grand Rapids, Michigan 15/12/2015

This was one of the most enjoyable stays I have every had the staff was very helpful and always friendly I would highly recommended this hotel. the rooms were very clean and comfortable. The breakfast was always hot and keep full. Great place to stay

"Great place if you need to bring your dog"

Lea P, Stockton, New Jersey 13/12/2015

I needed a place that could handle a medium size dog and this hotel worked great for that. It was also great because you could just go out the back and take a lovely walk on the beach. The bed was very comfortable. The room was a little dirty and a little smelly but I think this was b/c it was designated a "pet" room. The off-season price was just fine. Also, it was very easy to get to and close to major highways.

"Another Great Stay"

BeachRunner61, Panama City Beach, Florida 07/12/2015

This is my 2nd stay at this location. The staff is super friendly, attentive, and accommodating. The hotel is in a great central location. The view was awesome. Very close to the Navy base but far enough away to avoid the traffic. A great landing spot for rest, but close enough to go anywhere without a long drive. This will always be our hotel of choice when visiting Norfolk.


Tazzy52, Napa, California 05/12/2015

The location of this hotel is great - right on the Chesapeake Bay with walk-on beach access. But the best part of this hotel was Tamisha. Oh my, she was absolutely the best front desk person I have ever encountered.

"hidden gem"

WideEyedWonder, St. Louis 05/12/2015

What a surprise to find this little gem of a hotel located so near to our relatives in Norfolk, VA - and right on the beach. We have stayed here twice - each time for several days - and have not been disappointed in any way.

"Could have been better"

GQ7563, Asheboro, North Carolina 16/11/2015

The facility itself wasn't bad, it was on the beach, had a good breakfast & the check in staff was friendly. However the fridge did not work properly (everything froze, even on the right temp) & the maids came around knocking on the door at 9am. I understand they have a job & they'd like to get it done, but don't go around knocking on doors at 9am!! People paid good money to have a peaceful relaxing stay, not get woken up because of your noisy carts & you knocking on doors because you're ready to go home.

"Dog friendly on the beach"

NMRinVA, Stafford, Virginia 16/11/2015

We specifically selected this hotel for its dog friendly status. Traveling with animals limits ones options and this hotel surpassed expectations. I liked that it is a smoke free - PROPERTY and pet friendly and water front and reasonably priced. The reservation staff was very helpful booking 3 rooms with different requirements and getting them close together. The building and décor is a little dated but the other amenities made up for the lived in appearance. I would definitely return.

"Excellent Customer Service - Karina and Tamesha"

miyam210, dumfries, va 13/11/2015

Stayed for 4 nights from Nov 7 to 11. I would like to commend these 2 ladies (Karina Rodriguez and Tamesha) who both rendered excellent customer service. They were extremely helpful, courteous and made us feel so welcome.

"Beautiful Place"

Stephanie V, Lake Hopatcong, United States 03/11/2015

Overall this is a lovely place to plan an escape. Its quiet and they are right on the beach! Perfect place to have an enjoyable get-away weekend. The beach is clean and well kept. Staff was always smiling and happy!

"Summer Beach Getaway"

User 28/10/2015

If you want to get away with your best love; this is one of the places to stay at for a nice quiet get away. All you hear is the the bay front water all day and night. Even when a thunderstorm had came on my last day; it was a great sight during the night hours and you can see the Chesapeake Bay Bridge at a distance from the beach.

"Best Western + Holiday Sands Inn & Suites"

Richard D, Sneads Ferry, NC, United States 27/10/2015

Good room for the price. Kind of an isolated area, but not far driving wise from the destinations you probably need to go in Norfolk. Very helpful and courteous staff. Nice view of the beach from my room. Lobby food amenities could be better. Not much in the way of eateries nearby, but the staff can recommend local restaurants that are pretty good. Had an issue with the wake up calls, but not a big deal. I'd go back there again.

"Nice location, but..."

honidewgirl, Allentown, Pennsylvania 20/10/2015

This is the second time we've stayed here. It was ok the first time too, but we've never been overly excited. This time was a little more difficult... We stayed in a king suite.. REALLY small two rooms and the bathroom was tiny. Maybe I was just expecting too much, but... The King Balcony room that we had the last time was FAR larger. The noise level was almost unbearable. I realize that the hotel can't really be responsible for the noise that other guests make, but perhaps a little sound-proofing would go a long way. I could literally hear every conversation that took place outside, in normal tones... I could hear the neighbors popping the top of their beer cans, the doors slamming, carts rumbling down the sidewalk, heck, one night I was SURE someone was moving furniture above us! The housekeeping really left something to be desired on this trip as well. We stayed four nights and the garbage didn't get emptied until the morning of the fourth night. The sink, tub, and toilet didn't get touched until at least the third day. It was never vacuumed. The bed was made every day, but they didn't even bother to pick up the little decorative pillow from the floor at the foot of the bed on the first two mornings. Didn't replace the in-room coffee items the last two days either. The location was perfect for us as it is only a few blocks away from relatives. The location on the beach might be great during better weather, but we didn't get to enjoy that this time around. I'm not sure we'll be staying here again though. The location doesn't really balance out all of the other issues. I think we'll be staying elsewhere on our next trip.

"Fabulous views, good deals off season"

Meryl Ann B, Norfolk, Virginia 20/10/2015

I stayed here twice in September, the 2nd time was much better (the first time was right after Labor Day, and I guess they sprayed for bugs because we saw a couple! Yikes!) Both times I met a friend who was driving up the East Coast and needed to stop overnight on her trip before continuing on the Chesapeake Bay Bridge we met for girls night out and gabbed into the night! The views were spectacular and we enjoyed our coffee on the balcony, and also sitting around the outdoor pool. We were lucky to have good weather both times. The AARP discount brought the price down to a very reasonable rate (we split it, so it was about $55 each for the night.) Beds were comfortable, and the rooms were clean (well, except for that one incident on the first stay, we saw two roaches! But we recovered, and it wasn't bad enough to prevent us from going back a second time - which turned out to be bugless!) They seem to have a pretty good free breakfast, although neither of us indulged, we were happy to just have coffee and a few snacks we'd brought. Appreciated the fridge in the room, too.

"Great Hotel"

Philip K, Ellicott City 19/10/2015

I was in Norfolk for the USS Cole Memorial service on Monday, October 12 and stayed here on Sunday, October 11. The décor of the hotel both from the outside and inside was great. We stayed in the towers which offered a beautiful view of the ocean and skyline. Room was super clean and very fresh. Tameska at the front desk offered several places to eat.

"good stay"

Vance R, Robins, United States 18/10/2015

Good stay right by the beach. A little sketchy area of the beach to be in, but you feel as if you are in a little bubble with the service you get here. Great service, felt safe there, good spot right on the beach, clean, worked for me for my one night stay!

"My Last visit to the Best Western Sands"

User 16/10/2015

After finding this hotel in 2004 when my daughter began college in Norfolk, this will be my last visit. I have been very disappointed in how the service and hotel facilities have not been kept up as I think they should have been. And I have found reporting a complaint does no good. They smile and listen very attentively but then proceed to ignore your complaint and offer no accommodations or assistance.

"Great Ocean View"

User 13/10/2015

very friendly and responsive employees, great ocean view, outstanding breakfast great choices and staff very helpful. Parking area was secure, departure gift was a nice surprise (water, breakfast bar, fruit).

"Great customer service, horrible motel to stay at."

Roslyn M, Knoxville, Tennessee 06/10/2015

When we walked up to the front desk, I was worried when they said, "You're really staying HERE for 7 days???" When I saw the room, I knew I was right to be worried. I had no idea this was a motel because of the misleading pictures on their site. One site even said it was a mid-range hotel! The staff were very kind, offering to upgrade us to a nicer ocean view suite when it opened up. Unfortunately, the noise from neighbors coughing, flushing toilets, taking showers, and slamming doors plus the traffic outside and the AC unit that sounded like a dying beast mating with a possessed train made it impossible to sleep. There were also strange lights coming through the drapes and blinds which wouldn't close. Not to mention the neighborhood; we walked down the street to find a restaurant and made sure we left before it got dark. Fortunately, we only had to stay 1 night. Once we found out how horrible it was, we found an open rental condo in Virginia Beach, got a refund for our stay at best Western minus 1 night, and spent the rest of our vacation overjoyed to get a good night's sleep. I feel tricked into choosing this motel, and not only will we never stay at a Best Western again, we will tell our friends to avoid this chain of motels.


Angela J, Drumore, United States 01/10/2015

Staying a the Norfolk Location was enjoyable. The staff was accommodating and very polite. Kimberly at the front desk was a joy, she has a great personality and new the area well. She is also a getter-done kind of person. Will be back to stay again.


Ethel C, West Long Branch, United States 28/09/2015

I selected this hotel because of its location (in Norfolk and on the beach). Our family was in town to welcome our Sailor home from a 7 month deployment in the Middle East. We were looking forward to family fun on the beach, grilling on the sun deck and maybe even a dip in the pool. It rained from check in to check out. Aside from the fact that the room was overpriced for the time of year (not peak season), the rugs and upholstered furniture was old and FILTHY. We kept our feet covered and put sheets down on the furniture. We had two rooms. In my son's room the ceiling in the bathroom leaked until it flooded the floor. We called maintenance and they said the upstairs guest had taken a shower without closing the curtain. They offered no cleanup or repair. The check in clerk was probably tired when she checked us in that evening, but so were we. I had driven 7 hours and then waited several more for my son's flight. He was literally on planes for 24 hours. The clerk was curt, bordering on rude. My son wanted to pay for my room, but was not allowed until check out and then when he questioned about the difference in our room rates (for the same room)-he paid half what I did, he was told that it had to do when I booked the room. He was treated poorly and told that at ten minutes past the check out time (he was waiting in a long line) that they could charge us an additional day's rate. We were happy to leave. We didn't let the hotel staff or the rain get us down. We are so happy to have our Sailor home and we had a great family weekend despite the conditions.


kevinhopkins99, Chester, United Kingdom 28/09/2015

Nice location on the beach with chairs and towels provided. Very small room not even a chair.Receptionist was asked to order a taxi gave us a number to ring and they let us down. next receptionist put things right though. not bad for the price.

"Enjoyable experience"

Crystal P, Baltimore, United States 24/09/2015

We loved the view of the beach and the sleep was so peaceful. it was quiet and pleasant. We will definitely book our stay at a Best Western for another trip. I don't get to take vacations as much as I want but getting away for a couple days at a place so relaxing makes it worth the moments I can take off.

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