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Best Western Hotel New Albany, New Albany

4.5/5  - basé sur 113 notations.
400 State Highway 30 W, 38652-2403, New Albany, United States - See map

Enjoy convenient amenities and easy access to area work sites, sports venues, and local attractions when staying at our hotel in New Albany, MS. Stay at the newly built Best Western Albany Inn & Suites when you’re attending University of Mississippi football games, sporting events at New Albany Sports Complex, or just need a rest stop when traveling through Mississippi. We cater to stopover guests, corporate travelers, and extended stay visitors with a variety of amenities and services that will make you feel right at home. Our brand new property features a unique and modern design. Enjoy the view from the second floor balcony overlooking the lobby and enjoy contemporary accommodations. We have spacious guest rooms and suites available, including a Presidential Suite with a separate bedroom, and complimentary upgrades for Elite Members. All rooms are furnished with a microwave and a refrigerator for your convenience. Get your day off to a great start with a complimentary hot breakfast and enjoy easy access to several great restaurants nearby for lunch or dinner. Take a dip in our outdoor pool and relax by the fireplace in the lobby area. Work out in our 24-hour fitness facility equipped with weight lifting equipment and cardio machines. Whether you’re working at the Toyota Boshoku - Blue Springs Plant, visiting students at the University of Mississippi, or just staying in the area for a long weekend on vacation, look forward to modern comforts and easy access to all the area has to offer at our renovated hotel. Book now through bestwestern. com for the lowest rates and our Low Rate Guarantee.

Best Western

Hotel New Albany

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 113 guest reviews
NOTE ISSUED
Excellent
72
Very Good
28
Average
6
Poor
4
Terrible
3
REFER TO NOTICE
Business Business
17
Couples Couples
28
Family Family
49
Friends getaway Friends getaway
7
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"OVERALL VERY PLEASED!"

5
02/07/2018

We decided on this Best Western based on previous reviews while researching hotels in the New Albany MS area. We stayed for 2 nights. If memory serves, this location was recently renovated. Upon arriving, we were very pleased with the look from outside and upon entering the lobby. The clerk at the front desk was friendly and helpful while checking us in. I had made our reservations by calling direct to the hotel - I ALWAYS do this - and requested a King first floor, and that is exactly what we got. We checked out our room and were very happy with the look, then left to eat. Our bed and pillows were very comfortable and we were overall pleased with our room. We did have a loose toilet seat that my husband reported that was not fixed while we were there. Also, our tub drained very slowly while showering but we did not report this at the time and I forgot to report it upon checking out so it could be fixed prior to the next guests. Neither of these maintenance problems affect our rating and review. We are smokers. We have accepted the fact that most hotels and motels are now smoke-free. However, there is usually a bench and butt can on the properties where smokers can leisurely sit, enjoy the outdoors, have relaxing conversations and enjoy a cigarette. I did not see a seating area other than the pool, which was usually filled with families or closed due to the hour of the day. I asked the desk clerk if I was maybe missing this and he said no, they did not have a bench. I was really surprised at this, especially if the hotel was recently renovated, and relayed this to the clerk. I also told him I would be mentioning this on my reviews in hopes management would see it and place a bench and butt can somewhere. I will admit that I did not ask him about butt cans. No butt cans means MOST people - us NOT included - will just throw their butts on the ground, which makes for unattractive grounds, and of course, is littering. This was quite evident while walking around the property. I received a survey email from Best Western regarding this stay and mentioned the smokers' area and maintenance issues while completing their survey, and of course I'm mentioning it here as I told the clerk I would. All hotel staff we encountered during our stay were friendly and helpful when we had questions. Breakfast was good, providing both hot and cold options. Pretty much your normal options: eggs, sausage, waffle maker, cereals, sausage gravy, breads, biscuits, bagels, muffins, fresh fruit, juices, milk, yogurt etc. We would stay here again if we ever travel to New Albany MS.

"We will stay here again"

4
14/06/2018

We chose this hotel even though we were visiting friends about 30 minutes to the west (only the casino's are out there). It was affordable, conveniently located to the highway and most importantly it met all our hotel needs. Front staff was friendly, the breakfasts were not great, but they were OK. (there's a Subway literally connected to the hotel). We had a room right off the elevator and didn't hear any noise. The 2 queen beds were comfortable, and so were the pillows. There were a fair amount of outlets (some in the table lamps) for your electronic devices. With our family of 4, we always bring out own 6-outlet strip and we needed it but we're a bit over the top on electronic stuff. The TV was up to date and good. The bathroom was fine, but watch out as the hot water can get HOT. This definitely exceeded our expectations for a Best Western. If you are going to Louisville, this is well worth considering as the prices in-town were much more expensive.

"Wonderful Hotel!"

5
08/06/2018

Stayed here for one night, but would have been a perfect place to stay longer. Recently renovated it is very well appointed in the rooms and throughout the entire building. The staff was so very nice and helpful. Highly recommend as a perfect place to stay in New Albany.

"Excellent facility."

5
31/05/2018

We stumbled on this hotel several years ago on our trip to St. Louis and is a great half-way stop for us. We were extremely surprised and enjoyed our stop very much. The entire hotel is spotless and very welcoming. It is a smoke free and pet free facility which is important to us because my husband is allergic to cats and dogs. It has now become our favorite hotel and we've stayed here several times.

"Down South"

5
29/05/2018

Great ??, location right at freeway , surrounded by restaurants, grocery shopping retail, clean inside and outside, beautiful lobby, mini mall right across the street and an urgent care facility, good front view from guest room

"Family"

5
29/05/2018

Clean. Quiet. recently remodeled. Close to restaurants, Wal-Mart and pharmacies. Friendly staff. Had part of ceiling in restroom near vent that was peeling. Reported to front desk. Good rate secured through HotWire

"quality at a good price"

4
18/05/2018

In area for univ. Miss. graduation, Oxford is about 30 minutes away and we saved a LOT of money,pleasant hotel, very good value. nice rm. great staff . Overall very satisfied.Gym a bit weak, nice pool

Amber G, General Manager at Best Western New Albany, responded to this review
Thank you for giving us a good review. We are pleased that you enjoyed your stay and our staff!

"One of the best"

5
10/05/2018

Entering the lobby, the place seemed and smelled like a brand new hotel. I don't know if it is new or newly renovated, but it's fresh and modern. The room was extremely comfortable and luxuriously decorated. I slept hard and long on that wonderful mattress. I also love the all white linens. I would definitely stay again if I was in the area and would, of course, recommend it to anyone else.

Amber G, General Manager at Best Western New Albany, responded to this review
Thank you so much for leaving a great review. We are so glad that you enjoyed your stay and were able to get a good night sleep on our awesome mattresses!

"Great stay! Clean rooms & Friendly staff."

5
03/05/2018

Perfect overnight stay close to interstate and restaurants. The hotel was very clean with comfortable beds. The staff was very friendly and accommodating. Nice hot breakfast. I will definitely stay here again next time I visit.

Amber G, General Manager at Best Western New Albany, responded to this review
Thank you for taking the time to leave us a review! We are soo happy to hear that you enjoyed you stay and will be back!

"Excellent place to stay"

5
30/04/2018

We only stayed 1 night. The room was clean with a huge comfy bed and a powerful hot shower. WiFi worked well. There was plenty of choice for breakfast including hot and cold food. There is a coffee machine in the room and also free tea and coffee in the lobby. Check-in was nice and quick with a very polite lady on reception. This is a really nice hotel which I would recommend.

"Quick overnight stay"

5
30/04/2018

Located a short drive from Ole Miss, we stayed here overnight to tour the campus with our daughter the next day. Junior Preview Day. The room was great. Everything was clean. No outside noise. Staff was very friendly. Breakfast was good. WAFFLES!!

"Goto place in New Albany"

5
30/04/2018

The staff make the New Albany BW my goto place to stay when I'm in the area. They are located near the highway so they are easy to find. The parking in area is well lite. There are several places to eat close by aswell as a walmart.

"Quick over nighter"

5
25/04/2018

Overall a good hotel and good hotel chain. Only change for this hotel would be the make the pool an indoor pool if possible so it can be used year round regardless of weather or season. The hotel used coffee urns and the Best Western in Wichita used the actual coffee makes to supply hot coffee throughout the day and night. Would suggest this small change for the convenience of the staff. As a guest it didn't matter to myself. The grab and go breakfast service is a good idea, I don't remember this service from my other Best Western experiences.

"Nor just a resting stop, but part of our vacation experience"

5
23/04/2018

The whole experience was pleasant & relaxing. The staff went out of their way to be helpful & friendly. The room was very nice & the breakfast, delicious .I would highly recommend this hotel to anyone.

"Front desk starts it off right"

5
11/04/2018

Being greeted with a caring friendly smile goes along way in making one feel comfortable. When staying in a hotel. Follow that up with if you need anything just let me know I am here to help, Avery clean room and good breakfast the next morning .Makes me want to come back and visit again even though I was just passing through . Great place !!

"Excellent hotel!"

5
28/03/2018

We stopped at this Best Western on our way to the Gulf Coast. It's right off I-22, but set back away from the busy traffic. The property was immaculate and staff very welcoming. The room was clean and breakfast was good, too.

"We stay here each trip "

4
24/03/2018

This hotel was renovated a few years ago and still looks good. It's very clean and has nice decor. The rate is reasonable and we feel safe. This time the water pressure in the shower seemed insufficient so it took me awhile to wash my hair. Bed was comfortable, no outside noise. The breakfast was a little better than most free breakfast hotels (the eggs actually looked scrambled and not square), though the mini bagel I chose was too stale to eat.

"Nice hotel"

4
23/02/2018

This hotel looked brand new. Worker said it had been renovated 2 years ago. Checkin was fast and easy. Desk clerk & breakfast person were very nice. Only complaint was hot water was not hot enough. Everything else was top of the line for a modest price. I would stay there again.

"Superior in every way"

5
19/02/2018

This motel has been remodel in the past year. Staff were polite, very friendly & helpful w/questions. Room was very quiet (we were on the ground floor). Bathroom was clean & fully stocked w/towels, shampoo, toilet paper & hair dryer. Mattress was fairly new b/c it was firm. Slept well. Breakfast was the best...omelets, waffles, bacon, biscuits & gravy, HB eggs already peeled, fresh fruit, juice, coffee..... by far the best motel breakfast I have had on my 3700 mile trip. Highly recommend staying here.

"Will return!"

5
17/02/2018

I stayed for 6 nights this month. Service was excellent, breakfast had a wide variety, hotel was clean and up to date. The staff were beyond friendly, every time I entered the lobby I was greeted and reminded that If I needed anything, to let them know. Great location. Within walking distance of many restaurants(great sushi two doors down) overall, experience was great. Will stay here on my next trip to Mississippi!

"Nice comfortable stay!"

5
28/01/2018

Booked this hotel about 30-45 minutes before we got there after driving all day. Lobby was clean, updated. Front desk staff was friendly. Beds were comfy and everything seemed clean. GPS was a little confused about where it was, but it's easy enough to see when you get off the highway. Walmart and several stores and restaurants very close. Staff was friendly again on check out. Asked what they could do to improve and wished us safe travels. Breakfast was good. Had some premade omelettes, eggs, biscuits, gravy, sausage, waffles and the normal fair.

"No Pets Allowed"

4
16/01/2018

This is a great hotel. It is clean and bright and everything seems new. The desk manager was very friendly and helpful. TripAdvisor said this was a pet-friendly hotel, which is why I chose it. It is not pet-friendly, so if I have any gripe, it is with TripAdvisor, not the hotel.

"Great overnight stay"

5
05/01/2018

The room was clean and the staff was excellent. They helped with suggestions for dinner and the morning staff was just as friendly. Will stay here again. We will also look for best western hotels in other cities next time we travel.

"Comfortable hotel"

5
03/01/2018

GPS kinda has problems finding this hotel, but it is a nice place to stay. friendly staff, clean rooms. Nice breakfast with plenty of parking. not to expensive, about what you would expect for a Best Western

"Great Value!"

4
27/12/2017

The hotel was clean and comfortable and very nice for the price. If you like to use a washcloth you may want to bring one along. There seemed to be a shortage of those. The staff was nice and we will stay here again in the future.

"Great place to stay in the Tupelo area"

5
26/12/2017

Best Western nearly always delivers great customer service, but the folks at this location are over the top! Best customer service and best breakfast of any BW I have been to. Every aspect of our stay was perfect. Easy interstate access, nice area, close to all sorts of shopping and restaurants.The price was also much more reasonable than the BW hotels in surrounding areas.

"Excelleant Service"

5
14/12/2017

Love the new look. Great customer service, rooms are clean. Had no problems checking in was able to grab coffee before heading to the room. Had to get three room on short notice, due to death in the family. Other hotels in the area, but I wanted one that wasn't close to congested area, this hotel was well lite.

"nice hotel"

4
06/12/2017

the beds were comfortable . the room was clean. the office staff were nice. the rooms bathrooms and showers were nice. i did hear a train every morning.. sometime between 1 am and 5 am. the breakfast was not good. the price for the quality was very good, i thought

"Great place to stay"

5
03/12/2017

I would highly suggest people to stay at this Best Western. Nice rooms, great service and a very nice breakfast. Coffee and tea all day and night. Good location to the city and the by pass. Close to shopping and food.

"Excellent place to Stay"

5
14/11/2017

We had the nicest people wait on us, gave us an excellent recommendation for dining. The room was great, spacious and clean! We will be back if through the area again, has a nice historic downtown too!

"Clean, comfy and friendly!"

5
10/11/2017

Nicely redone hotel, very clean and comfortable. The staff was friendly and professional. Would highly recommend this property. Two adults and two small children enjoyed the hotel and slept well in the clean room.

"Greatt place to stay"

5
10/11/2017

This was our first stay at New Albany Best Western. We enjoyed our stay very much, The staff were friendly and helpful. The breakfast was the best, We hope to stay here again in the future, it is a very nice facility.

"Best Western New Albany, MS"

5
08/11/2017

Wonderful staff, clean and comfortable. The location was close enough to the Interstate to be convenient There was no road noise. We will stay here again next .tripChecking in and out was easy and hassle free. Great value for the price and a huge breakfast in the morning

"A great find"

4
06/11/2017

An extremely pleasant surprise the Best Western in New Albany Mississippi. Very clean, modern, friendly/helpful staff. The room was very spacious. The only downside was the lobby had vaulted ceiling and our room was right over the lobby where the sound came right up to our room in the early morning waking us up.

"Make you feel like family"

5
03/11/2017

We had a great time here, there was a College team that stayed here while we were here and you could not tell they were even here. Very well behaved. The rooms were very neat and clean, had all of the comforts of home and the breakfast was hot and good. The Employees set this place apart from other places, they were professional, courteous, kind and treated us as we were family.

"Ballgame weekend"

5
28/10/2017

Football weekend in Oxford. This was an easy drive and the hotel is like brand new!. It was spotless, very comfortable beds and modern decor. Very pretty. Fabulous for the price. Staff was super nice. I would definitely drive here and stay for this price again.

"look brand new"

5
27/10/2017

nice hotel, very helpful employees, the hotel looks new, i don't know how old it is. nice guest rooms and fast internet, good location, just a couple of blocks off interstate, free breakfast is ok, normal eggs meats waffles cereal etc.

"Super Clean and friendly"

5
26/10/2017

The front desk staff was very helpful giving information on local attractions and directions. The hotel was comvientlly located close to the freeway, restaurants and a Walmart. We were a little late getting to breakfast but the attendant assured us we could stay in the breakfast room as long as we wanted she was so nice! The property and room was very clean and well decorated.

"Not up to standards..."

2
23/10/2017

I spend 100+ nights per year in all levels of accommodations and maintain status with Hilton and Marriott. This was my first experience at a Best Western in 6 years. The property, public spaces and rooms look clean and have had a recent re-freshening. Amply good quality towels and linens. That's about it for anything positive. Very expensive and not a star level 3 property has booked/described. Checking in and out was an issue with a prepaid reservation and not professionally handled. Lobby/first floor reeks of Subway sandwiches which it shares space with. Breakfast was below standard in quality and presentation when compared to a Hampton Inn or Fairfield Inn. Work out room very dated/old with one broken down elliptical. Not enough lighting in guest room and no desk. TV/programming service was slow to respond/frustrating.

BestWesternHotels, Corporate at Best Western New Albany, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"My stay at Best Western New albany, MS"

4
23/10/2017

Overall the hotel was fine. The price was inflated due to a popular game. I felt is was a bit expensive. The water did not get very hot when taking a shower. The cleaning lady busted in on me when I was not dressed without knocking. The staff was very helpful in making sure I got my fire stick I left in the room returned to me.

"Excellent hotel"

5
18/10/2017

Excellent staff. Very helpfull and nice. A delightful experience. Try it. And New Albany is a beautiful city. Rooms are clean. Hotel very nice decorated. Good taste. Good neigbourhood. Reataurants in area.

"October 18, 2017 3:30 pm"

5
18/10/2017

This Best Western was beautiful. The lobby, the breakfast area, the rooms - they were decorated nicely, clean and looked very Classy! The Staff was exception in their friendliness and kindness. I recommend this Best Western 100%.

"Excellent!"

5
09/10/2017

Excellent place to stay! We enjoyed New Albany and we've stayed at BW there twice in the last 3 months. Wonderful service with friendly staff. Rooms were very clean and nice. We could not be happier in our choice of lodging.

"Good nights rest!"

5
07/10/2017

Good sleep, good food, good bed, good room, very clean. Good,good,good,good,good place to stop and rest after driving for 4 hours. If you need to stay in New Albany, Miss. then by all means stay at this Best Western

"Inexpensive AND awesome!"

5
02/10/2017

Wow! What a great price, and way nicer than other, more expensive Best Westerns. Great breakfast. Bed linens are awesome, and the beds so comfy. People are so nice, too. Quiet and safe, lots of parking. Best shower I have had in a hotel! The entire place is squeaky clean!

"Overnight stay"

5
02/10/2017

This hotel was a great place to stay very clean and new! The breakfast was great as you had a lot to choose from and the staff were very friendly! Will stay again if we get a chance and are in the area!

"Clean , comfortable, with excellent staff"

5
29/09/2017

The rooms are very clean and comfortable, the beds and pillows are the bomb. The staff has been so helpful and carring on all my trips to the hotel for the past 2 months. They saved my room for me and always started breakfast for us 30 minutes early. Since we have a very early start time

"Girls Weekend Adventure"

5
26/09/2017

We stayed one night at this BW on our way to Memphis, I was a little hesitant because I had only stayed at a BW years ago and it wasn't a pleasant experience. I couldn't be more pleased with this property, we were midnight checking in, we had three room, the clerk was so nice and professional, she explained the hotel amenities, had us checked in quickly and to our rooms. The rooms and property were very clean. I would highly recommend this property.

"Very nice hotel & very friendly staff!"

5
22/09/2017

clean & comfortable rooms, lobby & breakfast area nice... staff was very welcoming. convenient to interstate... a little road noise, but not bad. Amenities not too fancy, but has what is needed for an overnight stay. Good selection of breakfast items.

"Warmest of Welcomes"

5
20/09/2017

We were greeted by two friendly ladies with broad welcoming smiles. Our request for a ground floor room was granted too. The hotel is quiet, shiny clean with every comfort we could ask to have after a long day of driving. The ladies I mentioned, Ya'Nique and Brittany made us feel valued and welcome from the front door to helping us get our laundry finished when the dryer became cranky. The breakfast was great with numerous hot dishes, including meat selections, omelets and fried potatoes. The breakfast lady kept things hot, stocked and cleaned up. We will be driving back from Florida to Alaska in about a month and will route ourselves to RE-VISIT the New Albany Best Western on our way home.

"Nice Hotel"

4
17/09/2017

This was a very nice room with the standard amenities. There is a free breakfast, free Wifi, refrigerator and microwave. I would have given it 5 stars, but it was a little noisy. The hall chatter was quite loud and I heard toilets flushing and water running in the early morning hours. This probably would not be an issue if you had the T.V. on.

"Best Nights Sleep Ever"

5
13/09/2017

Great staff and clean rooms. We were so happy to see the cleanliness of the room, and to hear they had a hot breakfast. The professional as spot on. We were headed through the sate, from a vacation in Tennessee. If we would have known how bad the hurricane was going to be, we would have stayed at this hotel longer.

"Exceptional"

5
12/09/2017

No matter why you visit this area, the Best Western is an exceptional facility. It's not the Ritz-Carlton, but you will be treated like a Ritz guest at terrific prices. I can't recommend a better accommodation in this area.

"Great Hotel"

5
11/09/2017

Best Hotel for the price in that area. Great service, clean, and affordable price when traveling from one place to another. Nice breakfast with plenty of variety. Easy access on and off the highway with restaurants near by.

"Home and Family fell to staff and respectfullness"

4
06/09/2017

Wonderful place. The staff here are so welcoming and well advised in Service Excellence. The breakfast is great. Needs a little more switch up. However the ladies that make your breakfast are so welcoming and make sure you have a great day kind of attitude. You can have breakfast in the dinning area or if you on the run the they have a :Grab and go bag breakfast, The rooms are always clean and always a small note from housekeeping that are welcome and make sure that you have everything you nee, Great rooms and comfortable beds. Did mention the staff are wonderful!!

"Great Hotel"

5
28/08/2017

Would recommend to this hotel to all. The staff was excellent, the hotel and the rooms were extremely clean and at a reasonable price. I have also stayed at Best Western hotels in California, Georgia and in France and have never had a bad experience.

"Price changing."

2
26/08/2017

Cleaning staff is no good. Front desk has to give you clean towels. We were given tissue for toilet paper. House keeping let someone in our room with us gone without permission. Front desk help very good. Price got changed by front desk after check in.

"Horrible"

1
22/08/2017

New Albany only has two hotels. Needed a place to stay when coming into town for a high school reunion close to the gathering. This place was aweful.. pool had so much clorine your eyes watered, front desk was slow and uninforming, the entire grounds was dirty, breakfast tasted awful right down to the coffee, rooms smelled so bad we had to ask for room deodorant. I recommend that you do not stay here.

"Great Hotel near Memphis and Tupelo"

5
22/08/2017

Really nice hotel, quiet, clean room, very comfortable bed. Good breakfast. Friendly staff. Just off the interstate, so good location. The booking web site didn't mention breakfast, but it does provide both hot and continental breakfast items.

"Vacation "

5
18/08/2017

This place is GREAT! Friendly staff (thx BRITTANY, YOU ROCK!) Clean and comfortable room...nice bed...the pool was clean... .the motel is convenient to food and shopping. ..I would recommend this place to everyone!

"Nice and affordable"

5
14/08/2017

I was pleased that this hotel was affordable and nice. The lobby was very nice as were the agents. The room was comfy and the breakfast was good. Overall good value. I noticed there were apple computers in the lobby too.

"Over booked reservations"

3
06/08/2017

We stayed here on our way back from FL to AR. Reserved our room online with a confirmation. Got to the hotel after a 13 hr drive to find out we had no room, they overbooked. Told us this happens sometimes when the online reservations don't link with their computers. So, they gave us a king suite, all they had available & an "upgrade" according to them. Who wants to sleep on a pull out couch after traveling all day? So, my family of 4 shared the king bed. Not very relaxing, but really better than the hard pull out. Not an upgrade when you don't have the expected 2 big beds you reserved online. Bathroom floor was sticky & dirty, so girl working the counter mopped it, but then it was hairy so we used a towel to wipe it up. Loud kids running up & down halls after 10 PM didn't help us sleep. Room was otherwise clean, bed we had was comfy and breakfast was good. They gave us a small discount for inconvenience, but frankly it wasn't enough for the sleeping arrangements we had. I'd recommend calling early the day you expect to stay, make sure you actually have a reservation before arriving later in the day.

, General Manager at Best Western New Albany, responded to this review
Dear Janay H, I for one would like to apologize for the inconvenience that you experienced during your recent stay with us. Things like this do not occur often and when they do, we work our hardest to rectify with our guests! Unfortunately it seems as if we weren't able to do enough to keep you coming back, and if given the chance, I would like to change that! Please contact me by email: [email protected] or by phone: 662.598.0123 - I would love to speak with you so that I can get a better understanding of where things went wrong and come to a proper rectification for you and your family! On another note, it was nice to see that your room was clean minus the minor error with your bathroom floor! Our beds are pretty great, those Serta mattresses really will do the trick when you've been traveling for a while! And as far as our breakfast goes, Mrs. Deb is the bomb - I'm glad to hear that you enjoyed it! I hope to hear from you and your family soon! I would love to take care of your further so that you will continue to choose not only our property but the Best Western brand in general! Safe travels to you all and we will talk soon! Sincerely, Kristian Green General Manager

"Modern, clean room"

4
30/07/2017

We stayed one night at this hotel. The facility appears very new with modern decor and is clean and neat. The only negative was that we were in a room facing the highway and could hear the heavier traffic.

, General Manager at Best Western New Albany, responded to this review
Hello Gene P! I am thankful for the recent review you left about our hotel here in New Albany, MS! It makes me happy to know that you were welcomed to a nice, clean room in our facility and that you were pleased with that aspect of your stay. I am saddened to know that you weren't able to relax as much because of the heavy traffic outside. I hope that this doesn't deter you from returning to our property in the future. If you will give us another opportunity to prove why we are a wonderful hotel, I would love to get you in one of our fantastic suites facing the back part of our building; hopefully this will result in a better, more peaceful stay for you! Please contact me if you would like to set up future reservations! Once again, thank you for choosing the Best Western in New Albany, MS; we hope to see you return to our hotel in the near future! Sincerely, Kristian Green General Manager

"Great stay"

5
29/07/2017

This place was just amazing. Very nice staff and everything was very clean. The bed was the best part. After a week long traveling and sleeping in several hotels, this was the first bed we woke up rested and without back pain.

, General Manager at Best Western New Albany, responded to this review
Hi there thereseb669! Thank you for your awesome review of our hotel! I was ecstatic to read that you enjoyed your stay with us; not only did you enjoy our wonderful staff, but it seems like you were twice as happy with the rest that you received from our AWESOME beds! Who doesn't love a great Serta mattress?! We hope that you will return to our property in the future for some well needed rest :) Sincerely, Kristian Green General Manager

"Travel Review"

5
26/07/2017

Our stay at the Best Western, New Albany, Mississippi was pleasant and restful. We enjoyed our stay at this motel after stopping on our way to visit relatives in New Mexico, so we chose to stay here again on our return trip home. The clerks at the front desk, the lady who took care of the breakfast area, and even the clean-up personnel we encountered in the hallway in the morning were cheerful, polite and efficient.

, General Manager at Best Western New Albany, responded to this review
Greetings Luis R, I am so pleased to hear that you enjoyed your recent stay with us here at the Best Western in New Albany, MS! It makes me even more happy to know that you are a return guest and we done something well enough the first time for you to want to come back and stay with us again! Our staff is pretty phenomenal and I'm glad to know that you had a wonderful experience at our hotel. We hope to continue seeing you stay with us and the Best Western brand during your travels. See you soon :) Sincerely, Kristian Green General Manager

"we came back."

5
22/07/2017

Our stay was pleasant. We came back through on our return trip home and stayed the night again. Couldn't beat the price or overall experience. Hot showers, swimming pool, and breakfast in the morning was enough for our family.

, General Manager at Best Western New Albany, responded to this review
Greetings x9300VLkatiem! It's always so nice to know that we have guests return to our property because of previous great experiences with us! When you're here, you're family and we will gladly welcome you home every time you are in the New Albany area. We'll see you the next time :) Sincerely, Kristian Green General Manager

"Customer Service Awesome"

5
22/07/2017

This hotel is a great place to stop. Everything in place and customer service was awesome. Hotel was clean, rooms were nice and the pool was crystal clear. This hotel provided us with a pack n play for the baby.

, General Manager at Best Western New Albany, responded to this review
Hello 711dakar! Thank you for the recent review you left about our hotel! We here at the Best Western in New Albany, MS take great pride in ensuring the satisfaction of each and every guest! It's our goal to make sure that you all have everything you need to ensure an enjoyable visit. We hope to see you and your family return to visit with us the next time you are in New Albany! Once again, thank you for choosing our hotel for your lodging needs! Sincerely, Kristian Green General Manager

"My experience"

5
18/07/2017

I had a very enjoyable stay at your hotel and everything was more than I expected. I am looking forward to staying at New Albany hotel again and I'll recommend it to all of my family and friends. Your staff was very courteous.

, General Manager at Best Western New Albany, responded to this review
Dear anniemh2017, Thank you for your kind words and pleasant review of our hotel here in New Albany. I am so honored that you saw the courteousness of our staff and the enjoyable experience we have to offer here at the Best Western. I can not thank you enough for sharing your experience with others and recommending our hotel to your friends and family! We will be waiting for you during your return to the New Albany area! Safe travels 'til then! Sincerely Kristian Green General Manager

"Memphis Trip"

5
18/07/2017

This is a beautiful location and I highly recommend if you are in the area that you check this Best Western location. The staff was great the room was very nice and the breakfast was filling. I would recommend this location and would definitely stay here again if back in the area.

, General Manager at Best Western New Albany, responded to this review
Greetings K8612RRpaula! Thank you for your kind review of our hotel! We are happy to see that you recommend others to our property! Our staff takes pleasure in making sure that we are doing all that we can to please our guests! We hope to see you return to New Albany in the future and choose us for your lodging accommodations once again! Sincerely, Kristian Green General Manager

"Best Western"

5
14/07/2017

Great place to stay! Hotel was quiet with no loud noises or late night hall noises. Very friendly staff. Check in was quick and easy and checking out was a timely task. Very nice experience. Would definitely recommend this to anyone who is staying in the area for a quick overnight stay or a multi-day trip.

"Great Place"

5
11/07/2017

I would recommend this hotel to anyone that is going to be stopping anywhere even the littlest bit close to here. The hotel just opened in February so it is very clean and everything is still new. The staff is extremely friendly and helpful. The breakfast was great with a lot of different options. The lady working the breakfast was nice and helpful. She even went out of her way to get me something that was not out. The internet was plenty fast for four of in the room to hook up to. The beds were very comfortable and the air was able to get down low enough for us all to sleep great.

"The Place to Stay"

5
10/07/2017

Stayed at this hotel visiting family. What a great choice. Located close to everything including several food choices. Rooms are very clean and spacious. We chose to eat at Waffle House for breakfast. Will most definitely stay again!

, General Manager at Best Western New Albany, responded to this review
Hello 852mariush! It joys me to know that you were satisfied with your most recent stay with us here at the Best Western in New Albany, MS! I am glad to know that you appreciated our spacious, clean rooms! We can't wait to see you the next time! Sincerely, Kristian Green General Manager

"1 night stay"

5
08/07/2017

On the road after a long drive, and decided to stay at this Best Western. The hotel seemed to be new and very clean. The room was big and very clean. I would recommend that the owner would had a 2nd comfortable chair to the room. Normally a king size rooms will have 2 people staying sorry but only 1 chair.

"Good Hotel On The Way to Memphis"

4
04/07/2017

This was a highway stopover on our trip from Atlanta to Memphis. We didn't expect much but the hotel was clean, quiet and the staff friendly. We would recommend it. Had an issue with breakfast but apparently it was out of the ordinary. Amy, the evening desk clerk was exceptional. Quiet room and soft bed.

"Very Friendly"

5
21/06/2017

I called the hotel at the last minute due to a utility outage in my area. The staff at the hotel was very friendly. Check in was fast and easy. The breakfast was delicious and they offered a variety. The room was clean and comfortable.

, General Manager at Best Western New Albany, responded to this review
Hello Scott H! I am so happy to know that you were satisfied with your recent stay with us here at the Best Western in New Albany, MS! We do our best to ensure the pure satisfaction of each and every one of our guests! When you stay with us, you become family, and I hope we treated you as such! Even though you may not live far away, we hope you will return to stay with us again in the future! Sincerely, Kristian Green General Manager

"Very nice room for the price "

4
11/06/2017

This used to be a Comfort Inn, and the renovation is awesome! The common areas and pool are clean, new, and beautifully decorated. The price is reasonable and the staff was great. Walking to dinner would be tricky, as any nearby restaurants would be across or down a busy road. The free breakfast was only so-so. The eggs were dry and crumbly. Will stay here again.

, General Manager at Best Western New Albany, responded to this review
Greetings EllenRHK, I am so pleased to hear that enjoyed your recent stay at our hotel and that you feel our renovation turned out awesome! We think it's pretty awesome as well! Thank you for choosing the Best Western - New Albany for your lodging needs! I agree that there aren't many restaurants within walking distance, but we do have some pretty amazing restaurants to choose from in downtown New Albany; if you don't mind making the drive, the food is way worth it! I apologize that our breakfast wasn't up to par for you, I would love to hear some feedback from you about how we can improve the quality of our breakfast or our services! We can't until your return visit! Sincerely, Kristian Green General Manager

"Very nice"

4
11/06/2017

There was mold in the bathroom of our first room. It looked as if there had been a water leak from the room above. The host was very apologetic. They moved us to another room that was just fine. Other than that, we enjoyed our stay.

, General Manager at Best Western New Albany, responded to this review
Hi there Charlesk! First I would like to start off by thanking you for choosing the Best Western in New Albany, MS! I truly appreciate you notifying us about the issue you had in your first room and thank you for allowing us to make the situation better for you and your family! I hope this doesn't deter you from continuing to stay with us in the future! Once again, thank you for choosing our hotel and we hope to see you in the near future :) Sincerely, Kristian Green General Manager

"Treated like aStar"

5
04/06/2017

1st time guest and will return back soon. Am a Hilton Honors Member, but willing to switch to your Best Western properties. Staff went beyond the call of duty to make my stay a remarkable one and I'll

, General Manager at Best Western New Albany, responded to this review
Warm Greetings Leandrea J! It is such a pleasure to see that you enjoyed your stay so much that you have decided to continue using our Best Western hotels in the future for all of your ventures including the New Albany area! I am so excited to hear that our staff went above and beyond for you during your stay - I can't say that I expect anything less from the awesome staff that we have built here at the Best Western in New Albany, MS! We can NOT wait for your return visit and we will be ready to greet you with open arms :) Safe travels! Sincerely, Kristian Green General Manager

"Best western stay"

5
18/05/2017

Great stay. The staff was very friendly and helpful. The hotel was very clean. The beds were comfortable. The breakfast was good. Overall our family was very very pleased with our stay. This is a safe, quality place to stay.

, General Manager at Best Western New Albany, responded to this review
Hi there ryanIS4883MZ! I am so happy to see that you enjoyed your recent stay with us here at the Best Western in New Albany, MS! It's always such a pleasure hearing great feedback from our guests! I hope that you will continue to choose the Best Western brand when booking your travel accommodations! We can't wait to see you the next time :) Safe travels friend! Sincerely, Kristian Green General Manager

"Great Hotel; Excellent Staff"

4
18/05/2017

I was very pleased with mu two-night stay at this motel. It's been ages since I stayed at a Best Western and I will not hesitate to book other Best Western properties in the future after this positive experience.

, General Manager at Best Western New Albany, responded to this review
Greetings lynnfE3087DG! I am ecstatic to know that your experience at our hotel was such a positive one that it's enhanced your view of Best Western all together! BW is such an awesome brand and we support it 100%! It's great to know that we done something to move you - we will be waiting for your next arrival to our hotel! We'll see you soon! Sincerely, Kristian Green General Manager

"Excellent hotel choice"

5
30/04/2017

Based on quality of the facility, price and the outstanding staff, this is the best choice of stays in New Albany. The other two chain hotels are close by, but both are right on the highway interchange. The BW is set back a bit so you don't have to deal with the traffic noise and hassle. As others have mentioned, this hotel has been completely remodeled as of April 2017. Everything was done top notch. Topping it all off is a staff that truly cares about making sure your stay is enjoyable. No complaints whatsoever! Five stars!

, General Manager at Best Western New Albany, responded to this review
Hello there GGR! I am so excited to see that you were extremely pleased with your recent stay with us here at the Best Western in New Albany, MS! I am truly honored with the review that you left about our property! It's so pleasing to know that we are doing right by our guests! I want you to know that we really do care about our guests, they are our family and we would like to welcome you to it! We can't wait until your return to this area! We'll be seeing you soon! Sincerely, Kristian Green General Manager

"Best Western Hotel New Albany MS"

5
27/04/2017

The hotel is very well kept. Clean & decorated nicely. The staff went beyond their duties to be sure you were comfortable & welcome. As two ladies traveling alone, we felt very safe & secure. I have not stayed in a Best Western before but you can bet I will stay in them from now on.

, General Manager at Best Western New Albany, responded to this review
Greetings fond2c! I am beyond ecstatic to see that you enjoyed your recent stay with us here at the Best Western in New Albany, MS! We know how important safety and security is to our guests and I'm so glad to know that we were able to provide that comfort for you! We love our guests, including you, and we want to make sure we are doing everything in our power to give you the "perfect experience" while staying in our property! On behalf of Best Western I would like to say "Welcome to the brand!" I know that you won't be disappointed! See ya soon! :) Sincerely, Kristian Green General Manager

"Easy, comfortable, inexpensive stay!"

4
25/04/2017

Great pillows and bed, very clean, wonderful staff! We were pleased by the pretty exterior (obviously recently done), the welcoming night staff who supplied us with forgotten amenities, the hot breakfast (omelettes were very nice), easy checkout. We enjoyed it! Excellent king sized room, plenty of parking (dually pulling a fortyfoot plus rv), wonderful everything!

, General Manager at Best Western New Albany, responded to this review
Hi there tedm787! I would like to thank you for your recent visit to our property here in New Albany, MS! We here at the Best Western take a lot of pride in making sure that our guests are happy! It's really nice to see that you enjoyed our breakfast, we work hard every day to make improvements for our guests so they are getting the best quality and service! We hope to see you return to our hotel in the near future, until then, safe travels! Sincerely, Kristian Green General Manager

"Nice stay and nice folks"

5
24/04/2017

Staff is very friendly. Hot breakfast was good. Hotel is like new. Everything new and clean. I will stay here again as it is close to where our daughter lives. Better rates than other hotels in New Albany.

, General Manager at Best Western New Albany, responded to this review
Hello Beth M! I am so happy to see that you enjoyed your recent stay with us here at the Best Western in New Albany, MS! I always enjoy sitting down in my office reading guest reviews like yours. It's just so nice to know that we are doing all we can to make our guests happy! I will definitely make sure to post to your review for all of our staff to see; I know they will be delighted to know that they are making a difference to our guests! We will see you the next time you're visiting this area! Safe travels! Sincerely, Kristian Green General Manager

"Absolutely outstanding hotel in New Albany, Ms"

5
12/04/2017

We just stumbled on to the Best Western Motel in New Albany, Ms. What a lucky break! We have visited hundreds of locations in the US and 34 foreign countries. This place was superior in every respect. Every thing in the hotel is of the finest quality. Room décor was very professional and elegant. Lobby is stunning. 14 inch thick quality mattress and down coverlet to keep you warm. Premium carpeting in halls and rooms. Polished granite vanity in bath. All new toilet and tub of highest quality. Extended shower enclosure give you lots of room. TV is sharpest HD you have ever seen. Breakfast includes fresh waffles, bacon & cheese omelettes, premium coffee and dozens of quality choices The owners should be very proud of the fine accommodations they are offering the travelling public, and Kristian, the general manager has done a magnificent job of training the staff to give service that matches the quality of the establishment. If I ever spend a night anywhere near New Albany, Ms, it will be at this hotel. And, as if that is not enough, the prices are sooo reasonable. Frankly, if I owned the place, I would charge more. If you are going to stay in New Albany, don't even think of staying anywhere else. (And, NO, I do not know any of the owners or employees. This is a completely unbiased review)

, General Manager at Best Western New Albany, responded to this review
Greetings Mr.Richard, First and foremost, I would like to thank you for your continued loyalty to the Best Western brand, we are so proud to have you as a member and want you to know that your happiness is our highest priority! We take such pride in making sure that our guests have a memorable experience and I'm ecstatic that we made a memory for you and your wife! I as the General Manager cannot express to you how truly thankful I am for your stumbling across our property, it warms my heart to know that we are doing something right when it comes to making sure our guests are happy! It's feedback like yours that pushes our staff to continue making improvements and expressing ideas of how we can gear better service to our guests; thank you for helping our staff achieve greatness! The next time you are in the New Albany area we will welcome you back as more than just a loyal guest, you are part of our family and we'll be happy to say "Welcome Home!" We can't wait for your return :) Best Regards, Kristian Green General Manager

"Friendly staff, newly renovated hotel"

5
06/04/2017

Staff was very helpful and friendly, they went out of their way to help us with anything we needed. It's also a freshly remodeled hotel (April, 2017), so everything was clean and brand new. Great Value for the money.

, General Manager at Best Western New Albany, responded to this review
Thank you so much antonv54! Our staff truly appreciates the feedback about your recent stay with us here at the Best Western in New Albany, MS! Because we are a new hotel we strive to make sure that our guests have the best experience possible, from the hotel room to the services! We are so proud to see that we could make your stay enjoyable! We all hope to see you return the next time you are in the New Albany area! Safe travels! Sincerely, Kristian Green General Manager

"HOTEL is closed"

1
17/11/2015

hotel took reservation knowing they would be closed for renovations on the dates given. No answer on the phone, hotel is dark, no cars. Clearly is NOT open. Why would they take a reservation, credit card, name etc. knowing they would not be open. 10,000 are in the area for a conference and no hotel room available. I booked two months in advance. I will think twice before contacting Comfort Inn for future bookings.

"Very Nice"

5
23/08/2015

We arrived in New Albany very late and it was the only room we could reserve because of a furniture convention in Tupelo. The night attendant was very nice and professional. This property is undergoing some renovations but everything is out of sight. The bed is one of the most comfortable I have ever slept in and the pillows perfect. The AC's in the room are good and the TV is larger than most. It is an older property but it has been taken care of. We will not hesitate to stay here on our next trip through MS. It was a really good experience.

"Good Travel Stop"

4
23/10/2014

Very nice hotel and room after a long day of travel. The people were helpful and very nice. It was an eat sleep and move on stay - breakfast was OK. The town itself was a bit sparse but finally found a nice Mexican restaurant where the food was good and I could have a cold beer.

"Stayed on our way to Georgia"

4
11/08/2014

We were driving from Little Rock to Carrollton, GA and stopped to spend the night in New Albany at the Comfort Inn. It is located right off Hwy 78 and was nice & clean for our one night stay. The breakfast was okay, enough to get us started on the road. For the price and the purpose, it was just fine for us.