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Best Western Hotel Muncie, Muncie

3011 W Bethel Avenue, 47304-2507, Muncie, United States - See on a map
Best Western Muncie - Night Exterior The Best Western Muncie is ideally located in the center of Muncie. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Muncie! For guests who have an event to attend at Ball State University or tickets to a game at Muncie SportsPlex, staying at this Muncie hotel provides an unbeatable location. As a 100% smoke-free hotel, travelers enjoy all of the comforts of home and then some. Relax at our indoor pool year-round, whether you're here for just a night or an entire semester. Located near several dining options, our regular guests, which include students, faculty, and staff at BSU, are only a short walk away from some of the best fare in the city. Plus, we're also close to Muncie Shopping Mall where great finds can be discovered. As a Muncie hotel close to Memorial Hospital, we specialize in welcoming healthcare staff, patients, and visiting physicians. A short and easy commute is important when you're here for a medical visit. However, whether it's business or pleasure, make sure there's room in the itinerary to enjoy some sightseeing. The Minnetristal Cultural Center is nearby, and the Oakhurst Botanical Gardens features stunning landscaping year-round. A trip to the National Model Aviation Museum is a must for those who want a bit of culture on their trip. Of course, getting tickets to one of the many events at the SportsPlex always guarantees a great time. Business travelers with IU Health BMH regularly stay at this Muncie hotel, and being close to the Muncie/Delaware Convention Center makes it simple for tradeshow attendees to get around the area. From Sallie Mae to local businesses, our hospitable staff knows how important comfort, quiet, and location is for those traveling for work. Reserve a relaxing stay at the Best Western Muncie right now and get the best rates! Every guest needs to have a $100 deposit for incidentals at check-in.

Best Western

Hotel Muncie




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
based on 283 guest reviews
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Sleep Quality

"Pleasant Stay"

Mrodman2018, Bloomington, Illinois 11/04/2022

Met family from out of town on personal business and had connecting rooms. Check in/Check out was very smooth and no issues. The room was nice, but not a fan of the tiled/vinyl flooring instead of carpeting. Breakfast was good with pancakes, Sausage, eggs, sausage gravy for hot breakfast choices. Pool and Hot Tub were out of order for repair. Disappointing but should be back up and running by the time most people read this review (Heater died and waiting for delivery of new part. Call ahead to be sure.) Staff very friendly and personable. We had no issues during our stay.

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Hello, thank you for your review. On behalf of all the staff her at the Best Western in Muncie, I would like to apologize for not exceeding your expectations. We hope to address your issues and hope you choose to stay with us again so we can make this a 5 star review. Thanks for choosing us.

"Good hotel for price"

Dana W, Sandborn, Indiana 18/03/2022

Breakfast was good, several items to choose from including hot food, bed comfortable for non heavy set person. A little hard for heavy set person. Staff were very polite and helpful. Pool was clean and my little girl had a great time playing in it.

"Tired and worn out."

User 07/11/2021

Hotel was close to campus. That was the only redeeming quality. Rooms were tired and worn out. Our toilet broke and clogged up. Housekeeping skipped us. Had to go get towels after being out out of our room all day. The next day housekeeping was knocking on our door at 10am when checkout was still an hour away. Property has the potential to be really nice but it is way past its prime.

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Hello Mr. Stratton, thank you for choosing our hotel. We apologize about your experience and are sorry to hear housekeeping had skipped you. We will look into that matter so we can provide a superior experience for future guests. We did remodel all our guest rooms recently... All of our mattreses, PTAC units, bed frames. floors, and chairs are new. As well as our public areas like hallways, lobby, and pool area.

"Pleasant Staff, Pleasant Stay"

User 07/11/2021

I took my kids to stay just for a little weekend getaway and swim. I was pleased with the rate for starters. Upon arriving, we were greeted at the front desk by Daniel. He was very welcoming and kind and got us checked in swiftly and told us the closest spot to park for the most convenient entry to our room. The room itself was updated, very clean and very comfortable. The beds and pillows were amazing, the remote had been sanitized and left in a fresh remote bag. My son is only 17 months old and has never slept away from his own bed but drifted right off to sleep at bedtime. The next morning, there was a hot breakfast of biscuits and gravy, eggs, sausage and fresh made pancakes with multiple toppings as well as cereal, danishes, yogurts, milk, juices and coffee.. Daniel was also working in the morning and greeted us with a cheery good morning! I recommend this hotel for anyone needing to stay in the area or for a local to spend a night for some family fun. Daniel is also a great asset to this location. I made it a point to find out the best place to leave a review to give them AND HIM the recognition they deserve. Seemed to be ran very well! Kudos FIVE STARS FROM ME

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Thank you for choosing to stay with us! We greatly appreciate your feedback and it was our pleasure accomodating you. From everyone here at the Best Western in Muncie, we hope to see you again.

"Bad experience"

Brendab4562021, Punta Gorda, Florida 29/10/2021

When leaving the hotel I would put please clean room on the door. When I returned it would be flipped. I stayed four nights, the room was never cleaned. I would gather the trash and take it to the housecleaning staff. I also had to get my own clean towels. Housecleaning was absolutely horrible! The smell of marijuana was overwhelming over a three day period. When I complained I was told they were aware, nothing was done.

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Hello! I'm sorry to hear about your experience during your visit. I'm really sorry to hear about your experience with our housekeeping, we believe them to be top notch! I would love to know more about your recent visit, including room number so we may know who was in charge of servicing your room. Please don't hesitate to give us a call at our front desk so we can improve future stays at our hotel. Thanks!

"Met our basic needs."

User 18/08/2021

This hotel was recommended to us for a reasonable price and good location for our needs and it met those needs. I found it a little noisy in the wee hours of the morning but that might be me. I had tried to book 1 additional night and the higher price for that night would not have met our needs. Glad we made another choice for that night.

"Stay anywhere but here"

User 01/08/2021

So after leaving Lincoln Nebraska driving 12 hours to Muncie Indiana we stayed at the Best Western Hotel they lectured us on not smoking yet the room had multiple cigarette burns on the Tad the bathroom floor and on the toilet paper dispenser the room smelled the hallway smelt of pot also the balcony that we had for a king room with a jacuzzi tub was $220 plus tax a night also the balcony either was with the room did not Overlook anything except for the indoor pool and at 7 they were in there yelling and screaming and after a 12-hour drive we got no sleep do not recommend this place stay anywhere else but this hotel if you have a choice to sleep in your car or this hotel stay in your car

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Hello Matt, I would like to apologize about your experience during your visit at our property. We are a non-smoking hotel and although we enforce not smoking at our property some bad apples can ruin the bunch. I apologize if this was the case, and if there's anything we can do to improve a guest's stay during their visit we would love to know. Accomodating our guests is our mission.


susielane2021, Kalamazoo, Michigan 14/07/2021

The staff are top notch! Hotel is clean. The breakfast food and dining room were very clean and stocked with hot fresh food. The manager goes out of his way to make sure your needs are met if help is needed!!!

"Know Before You Book"

Sheila S, Lake Orion, Michigan 26/06/2021

When I ask for a quiet room on the top floor, I don't expect to be on the main floor (no elevator) across the hall from a family and in an adjoining room to another family unrelated to us. We arrived late and noticed some noises, but we were tired enough that we wanted to get to sleep rather than trying to switch rooms even though the parking lot was less than half full. The TV and other noises started up shortly after 7:00 AM and continued until we left at 10:45. Please note that our “neighbors” were not doing anything out of the ordinary; these were just regular going-about-their-business noises. It's just that this isn't a quiet place, especially with their tile floors that are admittedly easier to clean but don't absorb any noise.

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Hello Sheila, I am sorry to hear about your experience during your visit. We apologize about allocating your room somewhere you didn't want to be placed. That was an error on our part and we do consider ourselves a quiet property, but having you next to someone with an adjoining door between can be noisy. We try our best to fulfill requests and I apologize we weren't able to provide you with a quiet room. We hope you consider us again if you are in the area so we can provide you a superior stay.

"Three day stay"

davidchilds2020, Vancouver, Washington 24/12/2020

The hotel was very clean and exactly what I needed for this short stay in Muncie. The front desk service was outstanding and very helpful in extending my stay by one night in getting me the best deal possible.

BestWestern Muncie, Guest Services / Front Office at Best Western Muncie, responded to this review
Thank you for choosing us! It was our pleasure to accomodate you during your stay. Merry Christmas and Happy Holidays to you.

"Nice BW in Muncie"

MSM19, Frankenmuth, Michigan 29/02/2020

Great rate. Excellent staff. Clean room. All amenities worked and very clean. This is a fairly standard hotel room with clean sheets and towels. I don't know that I would call it great for a romantic get away but for a few nights stay at a great rate for a clean comfortable room this hotel fits the bill. They also have direct TV with many channels if you require it

BW_Muncie, Front Office Manager at Best Western Muncie, responded to this review
Thankyou for your feedback, we greatly appreciate it , and look forward to you coming and staying again! -BESTWESTERN MUNCIE

"Excellent service and rooms!!!"

mdelaine2020, Omaha, Nebraska 23/02/2020

Rooms were very clean and comfortable. Staff was very friendly and helpful!!! Great location!!! Great hotel for this price range!!! Will definitely stay again and highly recommend for other travelers to Muncie!!!

"Below average"

User 17/02/2020

I had stayed at this hotel a couple of times in the past few years and each time the rooms were not clean well. I had to be moved to another room on both stays. Also, this time around, the lighting in the room did not work; therefore, I had to switch rooms and this room was not cleaned well. I cleaned the bathroom myself. Customer service was excellent.

"Great place to stay"

User 20/01/2020

We stay at BW, every time we visit out daughter at BSU. The staff are so friendly and helpful! The have been renovating the rooms with new floors, beds and paint. The beds were super comfortable and I love that the floors are no longer carpeted. So much cleaner!

"A little Best Western was the best in the Midwest!"

User 06/01/2020

We have stayed at this inexpensive motel in years past to allow the kids to have a winter swim day and night out over their school break. They are now teens and too big to need this, but it's still fun for a night or two. In the past, management was courteous, but not very friendly. This time, the price was still very reasonable, rather inexpensive compared to other local places, but the new owners/management were very friendly and the building was noticeably cleaner. We were late to check out (our fault) and they were extremely courteous and helpful during this gap. The breakfast was fresh and the breakfast area was neat and clean. Very nice public spaces for a small place. I cannot say enough positive things about this particular establishment. Great value for the cost. Definitely going to be a return customer (despite living in town) and recommend to friends.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for your loyalty to our property! On behalf of my staff, I would like to thank you for your kind words. We strive to provide a clean and friendly environment for all our guests. We have been making steady improvements to our property since taking over and hope to provide similar experiences to others for years to come. Thank you again and we hope to see you soon!

"Best kept bargain in Muncie!"

Scott L, Bloomington, IL, United States 05/01/2020

Located very close to campus. An older hotel that has been extremely well kept up over the years. Clean, comfortable rooms. Nice basic FREE breakfast. Friendly staff. And priced far less than the competition. The best of all worlds.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for your kind words, Scott, they are greatly appreciated! We are glad you enjoyed our location, hospitality, and price! We hope you choose to stay with us again if you are in the area. Thanks again!


cmikos, Hebron, Indiana 14/12/2019

I was in town for a Ball State conference for one night and this was probably the best hotel I've ever stayed at! Service was wonderful, as a neat freak everything was so clean. RECOMMEND! And for the pricing it wasn't bad at all!

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you so much for staying with us! We appreciate your feedback and are glad to hear about your positive experience. We hope that if you are in the area you stop by and see us another time! We hope to always provide a clean and comfortable stay for all our guests.

"Small beds"

User 14/12/2019

Hopefully you are not planning on fitting two people into one bed while staying here. My little sister and I struggled sharing one of the smallest beds I have ever seen. Not to mention they had no spare cots to help us out either. Apparently you have to purchase one of the only two executive sweet to have a bed that accommodates a group planning on sharing the beds. Very disappointed, uncomfortable, and tired. Will not be returning.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Hello Ms. Osborne, thank you for choosing us. I would like to apologize for any inconveniences during your stay. When making reservations it is important to check the size of the beds that are stated when making reservations. We have larger bed options limit to availability, so be sure to book the correct room type to accomodate yourself and your guests. Our rooms do not accomodate rollaway beds or spare cots. Your reservation was made for two double size beds, which is going to be smaller than your standard queen. Thanks for booking, I hope we can serve you again to deliver a superior experience.

"Not great and avoid the scrambled egg"

wendybatch, Kenilworth, United Kingdom 24/11/2019

I stayed here last week with my son for 5 nights and the best I can say about it is it's cheap. On arrival it was minus 15 and we were very glad to get out of the cold. The guy who checked us in was friendly and helpful but the rest of the staff were quite the opposite. The room was basic but a reasonable size. The sheets and towels were old and worn but clean. There was a fridge and coffee machine. The breakfast is very basic, a few tiny pastries, bagels and bread to toast and a pancake machine that kept breaking down. There was a bain marie with some kind of meat and scrambled eggs, and we were horrified to see staff tip newly maid eggs on top of the old concealed stuff. Disgusting and a recipe for food poisoning. We returned one night about 8pm and our room had not been cleaned. I went to the desk and asked for towels and he was very rude and told me the room wasn't made up because we left the do not disturb sign out. I told him we didn't and suggested he might like to apologize but he just shrugged. Nice customer service. Overall, it was cheap and clean and where we wanted it to be just don't expect much.

"Great Stay"

michd61, South Bend, Indiana 09/11/2019

Location to Emens auditorium is very convenient-quick 7 minute drive. The hotel was clean , room was comfy. Thank you to Daniel for being so nice and helpful. A great employee! Unfortunately, we overslept and missed breakfast but the breakfast area looked clean.

"Disappointed, but Better Than Nothing"

shelleyln, Seattle, Washington 02/11/2019

Easy check-in & check out. Good variety of choices at breakfast. Beds were comfortable. The door to our room was difficult to lock and unlock. The toilet wasn't fastened to the floor. Service was spotty: some days great; some days they skipped us, or made the bed but didn't give us fresh towels. Internet was a pain- repeatedly had to sign in. Hot tub was filthy- wouldn't go in even though we brought suits.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Hello Shelley, I would like to apologize about your experience during your visit. I'm sory to hear about issues you came across during your visit and services that were lacking. We are sorry to hear you didn't receive proper housekeeping service during your visit. We had only wished we knew of your experience sooner so we could have remedied during your visit. With this feedback we hope to implement improvements for future visitors, so we thank you. We hope you choose to stay with us again in the future so we can provide you a superior experience. Have an excellent day and thanks for choosing us.

"Nice hotel in Muncie"

User 28/10/2019

This is one of the nicest hotels for the money in Muncie closest to Ball State University. Clean with friendly service. Beds are ok as far as comfort. Hot breakfast food is rather flavorless but cold options are fine.


brettnaydan17, Muncie, Indiana 09/10/2019

Was a great visit. Best price for access to a pool and hot tub. All employees were helpful and respectful. My wife son and I will definitely return just for a day off and swim. It is perfect getaway threw the winter

"great hotel"

mdnchristmastime2019, Kansas City, Missouri 03/09/2019

this hotel is in a great location. it is easy to access yet off the beaten path, Has a nice pool, the rooms are nice. whether you are there to enjoy the hotel or just need it for a good sleep I highly recommend this best western

"Unexpected stay"

kristyb3394, Hartford City, Indiana 02/09/2019

Unexpectedly had to stay over night at a hotel with no notice. Was able to book a room quickly and easily with no notice. Price for room was the lowest around with very comparable suits. Rooms were clean and staff was very helpful. Had no issues during stay everything was great. Would recommend for price and accommodation.

"Much Improved since my last visit"

mom2threestooges, Crown Point IN 18/08/2019

My last stay here was in 2011, which was awful. Since then, this hotel has made some great changes. The rooms have been updated, and mine was clean and very comfortable. The staff was great during our entire stay. Breakfast is MUCH better. It's still basic, but basically good. Honestly, my only criticism/complaint was the pool and hot tub. These features were the main reason that I gave this hotel another shot. Please, PLEASE, someone drain and clean the pool and hot tub. There is a dark layer of scum along the entirety of the tiles. It's gross. Also, the hot tub appears to perhaps be some sort of time-travel device, as what I can only describe as an erupting volcano of water erupts in the middle when you turn on the jets. It's kind of mesmerizing, actually, but pretty weird. Overall, great stay!

"Friendly, Convenient, pool needs cleaned"

User 12/08/2019

We have stayed here frequent as it is close to Ball State. The staff are always friendly and helpful. The last 2 visits, we had trouble at check in but staff were quick to resolve it. The only complaint I have is with the pool and hot tub. During each visit, there is a thick, noticeable scum ring around both. Additionally, the hot tub jets do not work. Instead, the water shoots up from the floor drain, and smells really bad. I brought this to their attention at my previous visit a month prior, but the problems remain the same. The rest of the hotel is nice and clean. The staff are friendly. Beds are double/full size, so a bit small.

"The Friendliness of the Midwest"

Sandra K, Springfield, United States 28/07/2019

I was treated with a lot of charm and concern for my comfort during my stay. I hadn't told them that I would need a first floor room ahead of time but the manager made sure I did when I checked in. The attendant who worked in the breakfast area was friendly and so attentive. She made it a great start to each of my mornings.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for staying with us! We're glad you enjoyed your stay during your time in Muncie. Kathy does an excellent job with our hotel breakfast and among many other things. From our team, we are glad to have had a positive-influence on your mornings. Thanks for choosing us and we hope to see you again!

"Muncie 70.3 lodging for the win "

Zonakai, Greenwich, Kansas 15/07/2019

We came to Muncie for Ironman 70.3. Super happy with our room, accommodations, and they even provided breakfast the morning of our race. Staff was super friendly, and very helpful! When we return for our next Ironman event, we will be returning!! Well done!!

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you so much for your feedback! We had a blast hosting all the athletes this year for the Ironman. We hope to see many familiar faces next year as well. Thanks for choosing us and we hope to provide you an even superior experience next time.

"Happy with the stay"

M0Mto4kids, Angola, Indiana 11/07/2019

We were happy with the staff and the experience. There was an issue because we reserved it through Priceline (Priceline's fault) but the staff at Best Western went above and beyond to work it out and make our stay enjoyable

"Great mini vacation"

User 05/07/2019

We had the best time in the whirlpool suite. The stay was relaxing, refreshing, and the staff was lovely. I would definitely recommend this hotel to anyone in the area looking for a quiet stay. I cannot wait to go again.

"BSU orientation "

nikoleb2014, Carmel, United States 19/06/2019

Daughter and I stayed here for daughter's freshman orientation. Gentleman at the desk was very pleasant, room was clean and comfortable - and the bed was extremely comfortable. Overall very pleased and would stay here again!

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for taking the time leave a review of your recent visit with us. We appreciate your feedback and are thrilled you had a pleasant experience. We hope you choose to stay with us again for anything Ball State related or to simply visit your daughter. Thansk again and we hope to see you again! -P

"Ball State University area"

User 13/06/2019

Nice motel in a good location. The motel and rooms were clean. They have an indoor pool area that was well maintained. They also provided breakfast in the morning. It was a good price and experience for the visit.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for staying with us! We appreciate your feedback and are thrilled you enjoyed your stay. We hope you come back to visit us so we can provide you a great indoor swimming experience as well as treat you to our complimentary full breakfast.

"Not Good"

User 11/06/2019

The room was very dated, had a strong unpleasant cleaning odor, and the chair was stained and gross. The following morning we found mouse poop on the floor in the bathroom. Unfortunately, I would not recommend this place to anyone.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Holly, on behalf of the team here in MUNCIE. I would like to apologize for not meeting your expectations. We looked into your issues during your visit and were unable to confirm any evidence of any droppings. We are sorry about your experience with the cleanliness. We are very attentive to the details in our guest rooms. We had wished we were able to assist you with accommodations during your stay.

"Needs a complete remodel"

User 05/06/2019

First off the front desk Staff was super friendly! The hotel seems very old and dated. Rooms smelled unpleasant. Also, there was a storm in the middle of the night and we woke to rain coming in our window and dripping into the a/c unit. Beds were some of the worst. Very stiff and made sounds each time you moved. Overpriced for the condition of the hotel.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Hello, we're glad to hear your experience with our pleasant staff was a highlight of your visit. However, we are sorry to hear about the other inconveniences during your stay. We'd like to get more detail about your visit if you would like to contact us at (765) 282-0600. Thank you for your time.

"Bed Bug Alert!"

User 04/06/2019

I was scheduled in rm 223 on 6/1 while in town for a volleyball tournament. I checked approximately 2 hours after checking in because I found a live bed bug on the bed. They refused to give me a refund! This is not acceptable living conditions or customer service. I would not suggest staying at any Best Western based off my experience.

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Hello, Ashley. We're sorry to hear about your experience at our property. We would like to discuss this with you directly. The third party you paid to make this reservation is unwilling to assist with further detail. Please contact us at (765) 282-0600 and ask for our General Manager or when he will be in. Thank you.


Vin_1979, Marion, Indiana 02/06/2019

Nice place get away for family. The pool is good with warm water. Close to restaurant and other eating places. Two good restaurants just behind the hotel. Great location. Will definitely stay here again

BW_Muncie, General Manager at Best Western Muncie, responded to this review
Thank you for staying with us! We appreciate your feedback and hope to see you again in the future. Feel free to contact us at (765) 282-0600 if you plan on coming back to Muncie! Thanks again and we're glad you enjoyed your stay with us.


Fearless66289389419, Attica, Indiana 15/04/2019

I wouldnt recommend this hotel, unless you do not care about the crowd thats in it. It is close to the football field, however; i would much rather stay less than a mile up the road at a much more updated and higher quality hotel. Breakfast wasnt great, drunk men in their 40's in the parking lot making noise in and out of the hotel most of the night, Hotel smelled so badly of weed when I stayed, i dont understand how Hotel staff didnt smell it, and acknowledge the problem. They Claimed they had a "spa" which in actuality was a hot tub that was the same temp. as the pool. When I brought this up to the front desk, all i got was "oh man, sorry". Well, Im sorry I stayed there.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Hello, I'd like to apologize about your stay during your visit to Muncie. I do thank you for choosing us and am sad that your experience wasn't a great one. We try our best to accommodate our guests during their visit. It is unfortunate that other's may have made it less than pleasant. We serve a hot breakfast with a full selection, every morning, with a large variety of options. We apologize if there was something you didn't find enjoyable. Our indoor pool is heated and the most spacious in Muncie, we offer a hot tub as well for our hotel guests. The temperature of the pool rests at about 89°F and the hot tub at 104°F. We hope you consider staying with us in future, so we may deliver you a superior experience. Thanks!

"Great Stay!"

Trek09096799201, Jasper, Georgia 14/04/2019

This is the only place we stay in Muncie. The team here led by Parush, are always friendly and professional. The rooms are always very clean and Kathy makes a great breakfast! We always enjoy a great stay here.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you so much for your review! We appreciate you choosing us and thank you for your loyalty to our brand. We hope to see you again! -P

"Our visit to Muncie In. Was Great!!!!!!"

User 13/04/2019

Thank you Best Western for it's excellent service, Cleanliness and good Breakfast. The children and I really enjoyed the pool and the spa. The staff very friendly .I love that it is close to Ball State University.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for staying with us! We appreciate your business and hope to see you again. If you are here for anything Ball State related be sure to check with our Front Desk to see how you can save on your next visit! Thanks again for the review!

"hotel review"

Culture56648797394, Fort Wayne, Indiana 25/03/2019

the hotel staff were very nice, the value was good, overall I had a excellent experience here and there's a lot of good places to eat close by and a lot of parking, I had no problems or issues at this hotel and I would recommend it to anyone coming to this area. jkhosaiudojkndoikjnociadshijsdcicnosdhsjknhcosiuhsoiduihfowejnscjnhdsiduhcslajkndcsakjcnxkasuchlisjacnskcjldhoufhosnkdsjhnfusdhancksdjaasisHJOIUNEWKJHNCKISAUHCAHnsjhfsjahoindklkjncoiushsakjcnkjasniouchosiucnkjanwskjcnouidchnklsjdnckjascnuikvknaskcvkjcbnkjkisahudlkjn,jmnakjsdkcujhnbkajbnskjvvkuschlkjnsadkkljnckjhasjhnlskadjncljkanlkcijnkaljdnskkjnckjsajnckusandckasjbdsd

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for your kind and plentiful words! We appreciate you choosing us and hope to see you again!

"Relaxing Weekend"

Flyer19581466082, Hammond, Indiana 19/01/2019

My dad and I came to Muncie to see my alma mater play Ohio. While Ball State did not win, we certainly did by picking this hotel to rest. We both had our own comfortable bed, and the room was clean and kept. Breakfast was better than we expected.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thanks for choosing us, we enjoyed your company! We definitely appreciate you staying with us and hope to see you again. Thanks again.

"Great value"

Scenic26414143226, Brandywine, Maryland 03/12/2018

Great hotel. Very friendly staff. Good breakfast. Staff in breakfast room very helpful and friendly Clean rooms with comfy beds. Front desk staff provided excellent service. Very helpful staff throughout hotel. Would definitely stay again.

"Clean & Convenient"

BoandBecky14, Park City, Kentucky 19/11/2018

I was in town for a family function and stayed 2 nights. The room was clean and the bed was comfortable. The free breakfast both mornings was delicious and had several options. It was quite disappointing to find the pool and the hot tub were both out of order during my stay.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thanks for staying with us! We hope you and the family overall had a good time. I do apologize about the pool being down at the time. Since then we have it up and running. We hope you choose to stay with us again so we can give you an even better experience. Thanks again.

"Great Executive Suite"

WandaB878, Algonquin, Illinois 05/11/2018

We enjoyed our Executive Suite with the Jacuzzi. Overall it was a great experience. We stayed for 2 nights. We are glad that we don't use the pool though as that was closed down for the weekend. Good for us though as our room overlooked the pool area and it could have been noisy had it been up and running.

BestWestern M, General Manager at Best Western Muncie, responded to this review
We're glad you had the opportunity to check out one of our Jacuzzi Rooms! We apologize for our pool being down for repairs, we're hoping to get it up soon to provide a nice heated pool experience. We hope you come see us again and thanks for the feedback.

"Better than expected"

acorn32a, Centennial, Colorado 15/10/2018

I had five rooms for members of my family and heard no complaints from anyone. The rooms were very basic but were clean. The personnel at the front desk were very friendly and quite helpful. The breakfast was quite good with real eggs. The lady running the breakfast room was very sweet and helpful. I enjoyed our stay at the Best Western more than I did my stay at the Hampden Inn last year. I would have no problem staying there again.

BestWestern M, General Manager at Best Western Muncie, responded to this review
We hope you do choose to stay with us again! We're making a few upgrades that I hope will be ready for you next time! Thanks for choosing us and for your feedback, it is much appreciated!

"Its ok"

User 04/10/2018

Not a bad place, although there is no guest laundry or gym. The rooms are clean and look nice for the price. Good breakfast and stevia sweetener. Staff is nice. I could tell, however, that despite getting alot of business they are cheap and try to cut corners in some areas. The indoor pool is not heated at all, just cold and unusable. I felt bad for the children I saw swim in it. The side entrances dont lock at all, so may as well consider it an outdoor entrance hotel. After 4 nights (I stayed 5) I wanted my sheets and towels changed but was too late for housekeeping so I requested them to change myself. At this point the clerk was stingy, trying to give me the least amount of towels/sheets possible instead of simply allowing me to replace all of them. First time I have ever experienced this at a hotel. So all in all not the worst hotel but they can certainly improve instead of cutting corners.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for your feedback. I apologize about the inconveniences you may have experienced during your stay. With your feedback we can implement improvements to our hotel. We will address your issues mentioned here. Thanks again for choosing us.

"Great Place to Stay the Night"

Loveslife7106, Louisville, Kentucky 02/10/2018

In town for a Ball State University function and the hotel is almost on campus. The check in was quick, the room clean and met our needs for the evening. The breakfast buffet had plenty of coffee, eggs, sausage and pancakes. We didn't use the pool but others did and it looked clean and inviting. I will stay here again

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for choosing us! I am glad you enjoyed your stay and got to enjoy our complimentary breakfast. We hope you stay with us again and appreciate your loyalty! Thanks again!

"We ❤️ Best Western"

User 24/09/2018

Love our stays at Best Western when we're in Muncie! Friendly and helpful staff that go above and beyond to make it the best experience. Perfectly located close to the Ball State campus. Great value! Would highly recommend!!!!

"Although 7 Miles From Expressway, Still Worth the Trip"

Jim G, Basking Ridge, New Jersey 01/09/2018

While travelling through Indiana on the way to Michigan, needed to stop overnight. Decided on Best Western at Muncie. Room was great. Bed was super comfortable. We also had a noisy neighbor. Noise came through the connecting door to the next room. Raising the fan on the air conditioning helped. They have a pool, but we did not use it. Breakfast was very good. Their coffee was excellent, has a feature for stronger brew, which we appreciated. Also had a pancake machine, which you don't see everywhere. We would stay here again.

"Nice Room, Nice Breakfast."

Mrodman2018, Bloomington, Illinois 13/08/2018

Hotel was very clean, reasonably quite and breakfast was very nice. Only had two real issues. 1 - the bathroom was missing the shower curtain which was taken care of immediately (it had been removed for cleaning and not replaced). 2 - typically in a two bed setup, two queens are usually provided. The room we had only had full sized mattresses. Not a major deal if you are comfortable snuggling and being close to your bed mate. Otherwise, a little limiting for two people.

"Issues with Cleaning"

User 20/06/2018

The room smelled like smoke even after 2 treatments. The cleaning people left Taco Bell in our microwave from the guest before us. The jacuzzi tub had issues with staying plugged and some lights were burnt out.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for taking the time to review your stay at our property. We are sincerely sorry about the issues you experienced. We are a non-smoking property and do enforce that with a steep fee. I apologize that we were unable to meet your expectation and we will use the feedback to improve our future stays. Your feedback is greatly appreciated, thank you! We hope to give you a superior experience should you choose to stay with us again.

"Close to Ball State"

User 01/04/2018

We stayed in this hotel because of my son's visit(s) set up all day on Friday at Ball State University. Ball State is less than 10 min down the road from this hotel. It was close, clean, all basic amenities provided including breakfast. A little noise heard from the room next door but otherwise fine. Staff was friendly and helpful.

"So Much For Our Belated Valentine's Day"

Teresa L, Pendleton, Indiana, United States 04/03/2018

So much for our belated Valentine's Day!!! Although the rooms are a little outdated, we chose this place because the whirlpool in the room is nice and roomy (we've stayed here before). Well not this year and I'm not sure if we will be coming back. First we had to wait hours to use the in room whirlpool because they had the water shut off!!! Now the power has been out since 1 am (it's now almost 7 am) our food in the fridge I'm sure he gone bad and again cannot take a shower or use the whirlpool. They have no back up generators. Even the emergency lights aren't lit up!! I think next time we will just go to the Cambria like like usual. The manager is always pleasant so we will see if anything is able to be done. I know they can't control someone hitting a pole but no water for some time after getting there was also irritating. Had this just been a regular room for a regular night it would have been okay. But the whole stay was a disaster.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
First I would like to apologize for the problems that you experienced, We are very sorry you had a negative experience and would like the opportunity to give you a better stay next time. We strive to make sure everyone has a rewarding experience. If there is anything we can do to help you have a better time please let us know. -J

"It is a very nice place to go be at."

Shirley C, Muncie, Indiana 09/02/2018

There is a pool and jacuzzi, but not as warm as we like. Very comfy bed, has WiFi, tv, breakfast, microwave, fridge, all to accommodate. Very nice staff, and always helpful. I have been going there for years, great place to stay.


Z9002FHchrism, Taylorville, Illinois 27/12/2017

Room door did not lock properly. We pulled it closed tight and our 6 yr old grandson pushed it open without a keycard. Was supposed to have a jacuzzi tub in room and did not. Pool and hot tub were filthy

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
I would like to apologize for the issues you had at your recent stay, we will look into the issues you had.

"Overall ok"

M7044RFjeffreyg, Muncie, Indiana 26/12/2017

Room was overall clean but found a pair of pants on floor upon entering the room. Hotel cleanliness is huge to me and while room was clean seeing that ruined it. Probably not a common thing but just couldn't get past wondering how well Room was actually cleaned.


kathywS3811UN, House Springs, United States 19/12/2017

Excellent hotel, excellent staff, wonderful rooms and cleanliness. Great location in Muncie next to Ball State University. Couldn't have been a better trip and stay. Nice breakfast included. Great overall stay

"Great service and hotel"

V2365TWgaryt, Muncie, Indiana 18/12/2017

The hotel and staff were extremely great. Anything we needed they were glad to assist with. They went above and beyond what any expectations were. Anyone looking for a place to stay in this area should choose this place.

"Nice Hotel"

Lynn H, Canasota, United States 19/11/2017

Very nice hotel. Easy check-in, nice staff. No elevator for 2nd floor rooms. Rooms on first floor were comfortable but noisy at times. Room was spacious but bed mattress was well used and needs replacement. Perfect working desk to do all my paperwork. Refrigerator and microwave worked perfectly and just what I needed. Shower and other amenities we're perfect. I would recommend this hotel to anyone.


behavlin, Muncie, Indiana 14/11/2017

Excellent service and amenities overall! Staff was very nice and informative, the rooms were very clean, the beds were like sleeping on a cloud, and the breakfast was amazing! I recommend staying here for business or pleasure.

" Nice small hotel"

User 11/11/2017

I really was impressed with this hotel. I had read a very poor review on another site and the management responded so well that I had to check it out. The hotel is small and nicely taken care of. The rooms are clean and the beds are comfortable. They had a nice spread for breakfast and the staff was friendly. I would definitely stay again. It is close to the college campus too which was extra nice! For the price you Pay you get all you would expect and very friendly staff.

"Great hotel with Great staff"

heathere239, Elkhart, United States 23/10/2017

Jared and the rest of the staff are wonderful. They are all kind and very helpful. Our group stays here every year for Ball State Homecoming, and we always feel welcome and at home. Even though I wish the price would not have gone up, I don't foresee us staying anywhere else.

"Great Staff"

pennyt945, LaPorte, United States 16/10/2017

The staff at this location went above and beyond to make sure our stay was great!!!! They seemed to really care about us as people!!! The front desk person made sure we had a WOW experience and the woman taking care of the breakfast in the morning really cared how the food tasted and wanted to make sure we enjoyed it! So refreshing to see people who take pride in their career! Thanks!

"Excelllent service"

650amyy, Granger, United States 16/10/2017

Everyone on staff was more than happy to help with anything you asked for. Greeted customers with a smile and genuinely seemed to love their job! The rooms were clean and the pool was well kept! Great place to stay especially for the money!!

"Good Experience."

B2762QYjeans, Sharpsville, Pennsylvania 14/10/2017

We stayed for a couple days for a family member passing and left and came back another night for the funeral. Everyone was very supportive and understanding of our needs. Kathy especially made sure my grandkids were well taken care of for breakfast. Jared was very helpful at the front desk. The pool was very nice and relaxing. We will certainly like to stay again next time we are in Indiana.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you very much for staying with us, it was our pleasure to have served you. We wish you safe travels and we also hope to see you again down the road. Be well and thanks for choosing the Best Western in Muncie!

"Recently renovated "

Springbreakvacation, Romeo, Michigan 06/10/2017

This hotel is currently being remodeled. The rooms are large and clean! Great location to campus and near plenty of restaurants. The hotel staff seemed friendly and helpful as well. We will for sure stay here again!

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for choosing to stay with us! We just finished a recent exterior face-lift so please come by again to see what's new at our property! Being the closest hotel in Muncie to Ball State University and having a very central location to the majority of restaurants in the area we hope to accommodate you again.

"Looks can be deceiving!"

Michelle H, Owensburg, Indiana 28/09/2017

We stayed at this hotel, which is located right next to the Ball State stadium for a last minute event that we attended in Gas City. This was the closest hotel we could get last minute. We arrived late but the outside of the hotel really made me question rather I made a right choice but once you enter the hotel it has been nicely remodeled and looks new and fresh. Our room was very clean with no problems. Breakfast and staff are great. So don't worry by the outside shell the inside is great!

"Ball State Family Weekend 2017"

Linda S, Dyer, United States 27/09/2017

Always stay here when visiting my son at Ball State. Great location, Great staff, Good rooms, Nice pool & good breakfast. Would highly recommend it for families visiting students at Ball State! Already booked rooms for May 2018 graduation!

"Friendly, Clean and Good Value"

Q7072INthomast, Elizabethtown, United States 27/09/2017

Stayed 9/20-9/25/17 with wife, family and extended family. Staff is very friendly and helpful. Rooms are clean and beds were comfortable. Nice hot breakfast available each morning and coffee is available all day in the breakfast area. Lots of restaurants and shopping nearby.

"Quiet room; very comfortable bed; good breakfast"

robyne256, Cincinnati, OH, United States 14/09/2017

The exterior of this facility is showing its age, but still provides Best Western quality in their rooms. Breakfast includes hot items such as scrambled eggs, pancakes, sausage, biscuits and gravy ...very good. If you are looking for good quality, a good night's sleep and don't care about outward appearances, this BW provides a quiet room and very comfortable bed at a very reasonable price.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you for choosing to stay with us! We are glad to hear you enjoyed our hot breakfast and had a good night's sleep! We understand that our exterior is starting to show it's age and we're excited to let you know we're going to be doing some exterior renovations in the near future. We hope to share more with you soon. I hope you choose to stay with us again and I also hope we can provide you with a superior experience.

"Do Not stay here"

wpturner, Dunedin, Florida 20/08/2017

Walk in front door to offensive odor. Go to your room and it is worse. Food in kitchen was dried out or over cooked. Kitchen HELP was the opposite, overbearing and interfering even when asked to go away.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
I would like to apologize for the issues you had. we strive to make sure all of our guests feel welcome and enjoy there stay if there is anything we can do to improve on your next stay we will strive to do so. Jared

"On the road, again"

L554CQdavidw, Muncie, United States 20/08/2017

I don't know how other rate hotel rooms, but the most important to me is a comfortable bed with clean sheets. Great bed. Every bit as good as the more expensive motels down the street. My wife and I also enjoyed the continental breakfast. TV worked, surfaces were free of dust, and the WIFI was easy to use, and at least protected by a password. All in all, we will stay again on our next trip to Muncie.

"Not all best westerns are alike"

Jackie W, Beecher 18/08/2017

This hotel did not take any best western coupons i had, the breakfast has very few choices, everyday they have sausage and eggs for the hot food, outside trash cans were over filled, landscape looked ruff and all the planters had dead flowers. I made reservations way in advance for ground level and didnt get that, this place is really going down hill.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
I would like to apologize for the issues you had, if you would like to contact us and talk about the issues, I would appreciate you contacting me and letting us address your issues. Jared

"One of the worst."

L7679BMjosephd, Casey, Illinois 29/07/2017

One of the worst best westerns ive stayed at. There is no elevator, the floor was unlevel, the internet was slow and the beds were hard. The bananas werent fresh at breakfast and the eggs were tasteless. Great pool and spa area though.

"Better than average"

Bill M, Elgin, Illinois 28/07/2017

A nice clean, comfortable room at a very reasonable price. The staff both in the evening and in the morning were very cheerful and helpful. Breakfast featured the standard cereal, muffins, fruits and such. All in all, a very pleasant experience. No complaints here.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Bill, thank you very much for your response. I hope everything met your expectations. We look forward to hopefully serving you again!

"Great stay everytime"

Marie D, Casnovia, United States 27/07/2017

Excellent place to stay. We have stayed here on multiple occasions now. The only thing that would make it better is an elevator. Great service. Great food. Great sleep, very comfortable bed. Great location close to Ball State University.

"Great staff at Best Western Muncie"

sheilak282, Indian Rocks Beach, Florida 24/07/2017

Awesome stay! employees courteous and eager to help.Breakfast ready early.Coffee ready early Thank Goodness for that right? Pool clean hot tub clean and works very well be prepared lol! Loved it!!!!!!

"Great stay!"

User 17/07/2017

The price was fantastic, the staff was very friendly and helpful and we had a nice room. The breakfast was not the greatest, but it was very good. The pool area looked very clean, though we did not use it. The beds were comfortable and I loved the pillows! The room was clean and a good size.

"hotel stay"

User 12/07/2017

we had a nice 2 day stay.The staff was nice and hotel clean . It was locatedin a central area that was good for us to get to Ball State.The breakfast was good and the area clean.overall very good stay

BestWestern M, General Manager at Best Western Muncie, responded to this review
Thank you very much for choosing us! We hope we met your expectations. It was indeed a pleasure having you stay with us. I hope you enjoyed our breakfast and all our amenities during your stay. From our freshly-cracked eggs and biscuits and gravy to our indoor pool we are here to provide to your satisfaction. We look forward to serving you again in the future. Thanks again.

"Muncie Half Ironman"

LindaHoogendam, Pickering, Canada 10/07/2017

We were in town for the ironman event and could asked for a better hotel. Value you for money was exceptional. The staff definately cared and understood the defination of excellent service. Nice touch offering an inclusive hot breakfast and I loved the pancake machine. Thanks

"Best Western"

ylU7782GY, Louisville, Kentucky 02/07/2017

Friendly staff, horrible bed, very hard, pillows were stiff, covers stiff - would not stay here again - this place in not very expensive and you really tell that when you lie on the bed and try to sleep

BestWestern M, General Manager at Best Western Muncie, responded to this review
Hello, I'd like to apologize for the discomfort you experienced during your stay. I am very sorry to hear about your experience. We will look into the issue to strive to make better changes. If there is anything I can do, don't hesitate to contact me directly: (765)-282-0600 -Parush Patel, GM

"Charged my room and I was not at hotel"

elisarS4942NU, Houston, United States 26/06/2017

I did have plans to go to Muncie and accidently picked the wrong month when making this reservation. Instead of contacting me after missing the first day, they charged me for 5 days worth of stay. The days were later reversed and one day was charged. What really angers me is that an ID and make of car needs to be provided before you can check in. They also did *Quick Check Out* to the room, when I had never been there.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
I would like to apologize about the issue, no guest was checked into the room it was done as a no show. Our normal procedure is to call someone after first morning. I am sincerely sorry this was not handled to your satisfaction.

"bad housekeeping"

r w, Bowling Green, Kentucky 16/06/2017

The front desk people and the maintenance man were very good but the housekeeping was the worst out of all the hotels I have stayed. They couldn't even make the bed properly basically just threw the covers up. They left trash around the trash can after emptying and they didn't replenish coffee or vacuum the rooms well. The location was very good and the neighborhood surrounding the hotel was safe. The pool was the best thing about the hotel.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
I would like to apologize for the experience you had. we will strive to make sure the housekeeping does a better job at cleaning stay overs, thank you for bringing this to our attention. Jared


Walsh1964, Ontario, Canada 12/05/2017

While staying at the hotel my son got many many bed bug bites. I notified the hotel a few hours after check out. The person answering the phone didn't seem concerned but said he would tell manager. I sent an email and another phone call and didn't hear back for two days. I then contacted my visa and stopped payment for the stay. Then after another two days the hotel sent me an email to confirm the amount to refund...nothing in the email regarding the situation just please read and confirm the refund amount. No signature from manager, no info regarding the condition of my son NOTHING! I have sent two more email asking for reimbursement for medical care and medicine. Still nothing !! I will be contacting Head Office and hopefully they will be better. Terrible service, terrible conditions watch out from room 207!!

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
As soon as we received your report we had the room and the surrounding rooms treated both heat treated and chemically treated, we are sorry for the inconvenience and are awaiting your email/call.

"Nice hotel at a reasonable price"

O254LObonnies, Michigan City, United States 08/05/2017

We began staying at the Best Western in Muncie in 2012 when our daughter enrolled in Ball State University. We were impressed with the friendly staff, clean rooms, comfy beds, large pool area, in room amenities, variety complementary breakfast and value for the buck. Not once have we ever had an issue in the 5 years we have been staying here. So we highly recommend this motel to all new BSU parents and travelers.

"Great hotel, great value"

User 08/05/2017

My daughter was at Ball State for 4 years. Driving from Grand Rapids Mi I stayed in MMOST of the hotels in Muncie. I have to say that this hotel is by far the best for value, helpful friendly staff, as well as cleanliness. It is not on the road with all the other chain hotels, it is actually closer to campus and easier access. Much quieter location. It has a nice pool and hot tub kept very clean. The rooms and bathrooms are clean and spotless. Breakfast has many options, with eggs, sausage, pancakes, fresh fruit, yogurt, fresh donuts from a bakery, oatmeal etc. The rooms are about 30 to 40 percent less than the other chains.

"Don't eat the eggs!"

ladraus, Shelton, Connecticut 06/05/2017

This place is ok. The room was big and bed was comfortable. A little outdated. Had nice size refrigerator in room. Bathroom sink outside of bathroom, light shines on bed. Breakfast was hot but not very tasty. The eggs had no taste even with hot sauce. Donuts had as much icing as donut. Coffee was good. Location to ball State was very good. Staff was friendly.

BestWestern M, General Manager at Best Western Muncie, responded to this review
Dear ladraus, Thank you for taking the time to review your stay, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we'll be using the feedback you gave us to hopefully provide you and others with a better future stay. We believe that breakfast is an important part of any stay. I apologize if our menu items were not to your standards. We use real eggs every morning to be seasoned to your tastes and have our donuts freshly catered from a well-known local bakery. We hope you give us another chance so we may surprise you next time with a superior breakfast. If I can provide any assistance, please don't hesitate to contact me directly at (765) 282-0600. -P

"College visit "

User 28/04/2017

So I stay at the Best Western this past Friday. I actual arrived at the hotel about 6:30 in the evening. It was an easy check in. This hotel is walking distance to Ball State. The rooms were ok, clean did have a microwave and refrigerator. The hotel is only 2floors no elevator and the lobby entrance is dark. The pool was okay they did provide towels. The only thing is you definitely have to make sure your room door closes be hide you. There were a couple of times where I walked back into my room and the doors never closed so I had to put it shut . Over all ok for a 1night stay.

"Nice and clean!"

User 27/04/2017

Nice selection for breakfast. The lady working in the breakfast area was very good at her job. No complaints. Would stay here again. Room was clean. Bed was comfortable. Was close to where we were going.

"Great place to lay your head."

407adrianv, Hartford City, United States 15/04/2017

I stayed in this hotel when I was younger. Our family would rent a room so the kids would have an indoor pool to swim in for the weekend. I stayed in the suite with a whirlpool tub for my honeymoon. My wife and I really enjoyed our stay. In the future when we want to get away for the weekend we will continue to use Best Western

"Best Western Muncie, Indiana - nay nay stay away"

yaterman, Michigan 10/04/2017

Found human hair on my shower wall, room had not been dusted in days. The internet connectivity was absolutely terrible. I had to reconnect every 3-5 minutes. I had to go to Starbucks to get my computer work done.

BestWestern M, Front Office Manager at Best Western Muncie, responded to this review
Dear sir, I would like to apologize about your stay, if you would like to talk to us about your experience we would love to hear from you. Jared W FDM (765) 282-0600

"Comfy beds clean , the staff was crowding the breakfast area every morning though getting themselves food."

209traceyr, Woodruff, South Carolina 03/04/2017

It was clean and the beds were very comfortable it was just aggravating we couldn't get our breakfast bc the staff was getting themselves food and taking up the tables provided for the guest. Including the coffee area

"Great Staff. Shower wasn't working"

patrickbB9421FA, Bloomington, United States 27/03/2017

When I arrived the staff was friendly and welcoming. The rooms were clean and neat, however, the shower head didn't work and the microwave was beeping the entire time. I switched rooms after having told the desk staff twice. (because they forgot about my request to fix the shower head) Overall, it wasn't terrible and the staff was genuinely helpful and polite. The rooms were very clean and were very nice.

"A Little OutDated"

Teresa L, Pendleton, Indiana, United States 20/03/2017

My husband and I stayed in the whirlpool suite here since our normal place in Indy booked because of NCAA march madness. The whirlpool was great size but the room reeked of stale smoke. It was right above the pool so quite noisy but the tv could drown out the sounds. I wouldn't mind trying this place again if there are any whirlpool rooms that didn't used to be a smoking room. The bagels and biscuits at breakfast were stale but the pancake maker was nice. The bed was not very comfy with a big divot on one side of the bed. It was average for a motel

"Great experience"

jenlreichert, Muncie, Indiana 17/03/2017

Our stay at the Best Western was a very pleasant experience. The room was clean, the staff was polite and helpful, and it was very decently priced. I would definitely stay here again and recommend it to anyone looking for a nice hotel at a good price.

"informal, but fine"

Ben S, Philadelphia, Pennsylvania 22/11/2016

I thought the hotel was perfectly fine, although the other people staying with me seemed less than impressed. Room was comfortable, clean and well appointed, although could have used a little maintenance. WiFi was very unreliable and slow. Breakfast was standard. Didn't try pool but it looked nice. Service was well-meaning though very informal, to the point of person working the early breakfast shift barefoot and in sweatpants- this bothered others but not me. 5min walk to the free shuttle for Ball State, and 30min walk to the center of campus, but the area is not very pedestrian friendly.

"Come to party in a dusty motel."

Steven S, Vincennes, United States 07/11/2016

Noise, noise, and more noise. We asked the night clerk to help quiet the guests who were running up and down the halls, but we received no help and the noise continued until after 1:00 am. There was also mold on the shower curtain and dust on all surfaces in the room.

"Grandparents visiting"

Emma B, Benton Harbor, United States 03/11/2016

We stayed at this hotel to visit out grandson. We liked the location of the hotel because it is close to Ball State University. My husband and I could walk to the football games if we so desired. We would stay here again.

"awesome place to stay"

Laurel W, Hebron, United States 31/10/2016

I planned a get away with m daughter for her fall break. I chose this hotel both for the amenities and for the awesome deal I got. Clean inside and out. comfortable beds. Swimming pool bigger than many other hotel pools. Even though the hotel was located near a busy main thoroughfare thru town you heard no street noise! We stayed on the first floor and unless someone was a very heavy walker you couldn't hear noise from the second floor. Very nice place to stay. I would recommend this hotel to anyone looking to stay in the Muncie area.

"Nice hotel"

User 19/10/2016

Nice hotel comfy beds clean rooms staff out front real friendly Pool and sauna was nice Wi-Fi was good beds comfy not a bad place to stay no real complaints love the hotel will be back on my next pass through


User 12/10/2016

Visiting with family , room was NOT very clean Nothing special !! Rooms need upgrading! Not a Great experience but not a totally bad one too! Went to pool, BUT even indoors, was too cold wanted to warm up in sauna. BUT WAS EMPTY!! Breakfast buffet left a lot to be desired! Would TOTALLY Choose a different location next time! Nuf said!!!

"Rude Front Desk Staff"

User 08/10/2016

The air conditioner in our room wasn't getting cold. We had it on as cold as it could get for 3 full hours and were still sweating! The guy at the front desk treated us horribly. He was very rude and pretty much told us that we were crazy. We will never stay here again!

"Good value"

W4136XWmary, Waikiki, Hawaii 04/10/2016

This is a basic motel. No elevator to the 2nd floor which could be an issue. The staff was pleasant and helpful. The room was small but adequate. Sufficient choices for breakfast and reasonable quality. My bed was fine but the pillows were awful.


Kirk T, Muncie, indiana, United States 26/09/2016

I was kept up all night with screaming and jumping on the beds from a room of 13 occupants. Only one of which was an adult. Management did little to fix the problem which resulted in no sleep for the night.

"college visit for my son nice hotel near the university"

Misty C, andersen, United States 20/09/2016

Nice and clean hotel wonderful breakfast very caring staff the internet was very good compared to my other hotel visits it was real fast. The pool was very nice and the hot tub was good, only suggestion is to put put more pool towels we had to go to the desk to get them

"Nice staff, not so nice facility"

Laura P, Bloomington, United States 20/09/2016

Very close to the Ball State football stadium; decent price. But hotel is not in great shape and bed and bedding were poor. HBO didn't work. Wireless internet was good. Breakfast had good options. Staff was friendly but seemed very overworked.

"Good Value"

CAMIpete, Phoenix, Arizona 12/09/2016

The staff is helpful and my group of 14 rooms had a smooth check in. The hotel is in need of some upgrading such as doors that don't stick. There is an Oder that may be from the cleaning solutions used that is not pleasant. Over all the hotel is priced right for what you get. We were there a week. Thanks to Jared for all the help.

"Great pool, reasonable cost"

Robert V, Jupiter 12/09/2016

We usually stay at this Best Western when visiting Muncie due to the convenience and cost which is typically much lower than other nearby hotels. The hotel may not appear as fancy as others but offers everything needed including the breakfast. The pool area is excellent.

"Moving daughter for Sr. Year."

tracyblair, Lowell, Michigan 14/08/2016

This is the second time we have stayed here at the BW. I have to say after staying across the way with the other major chains for close to $40-$60 more a night.....never again. The staff is super attentive and helpful. The hotel is very clean, hot water,comfy beds, great showers, nice pool and hot tub, and pretty quiet. The breakfast is like most, being Gluten Free I always stick to the yogurt, apples and PB, or oatmeal. But they have eggs, sausage, a pancake maker, as well as cereal, and great coffee... I already reserved rooms for graduation. This is our go to motel now in Muncie.

"My stay at the Best Western Muncie!"

tomas417, Cincinnati, Ohio 14/08/2016

I was very satisfied with my stay at the Best Western. The room was clean & confortable. The bathroom was very small. If you are coming to Muncie, this hotel is very near the Ball State Campus. I would stay here again.

"Recent Muncie stay"

Clint B, long beach, CA, United States 05/08/2016

Overall this hotel is a pretty good choice for the money. Be careful of the slippery pool steps, and be prepared to do laundry down the road as there is no guest laundry available. The free breakfast is decent and consistent each day, and the staff are nice to deal with. Location is off the main road through town so expect peaceful evenings with no traffic noise. Also, an excellent Mediterranean restaurant within walking distance to the west-don't miss it!

"Pretty nice for a night."

Lily096, Ft. Myers, Florida 03/08/2016

Friendly staff asked if they could help in any way. Clean room but had a rather strong odor, which I got used to. Smelled faintly of roses, but seemed to cover for something. The room was spacious with a small toilet/shower area. Thin towels. Very comfortable beds. Full breakfast with eggs & sausage. Eggs were getting overcooked in the warmer. We slept well and feel this is a very good value!

"Convenient for Ball State"

AIPC, Oswego, Illinois 02/08/2016

Hotel staff was very nice. Hotel was clean but you can tell it's old. Beds were very comfortable and loved the pancake machine. Hot tub water was not hot. Water pressure in shower was great. If you are staying in Muncie to go to Ball State it is 5 min. away.

"A positive experience"

User 25/07/2016

Hotel overall was clean. Breakfast was adequate and provided a few choices. Room was nice and bed was very comfortable! Location is ideal for visiting Ball State University and the Muncie area. We will stay again.

"Very Good Ball State Hotel"

julierobertsm, Indianapolis, Indiana 24/07/2016

I have stayed at this Best Western multiple times over the past 2 years, as my son attends Ball State University. I am always very pleased with my experience, and the Best Western will always be my first choice when I go to Muncie. The location is excellent - the closest one to Ball State and it's right across the street from the tailgate field for football games. The hotel itself is very clean and safe. The rooms are comfortable, with many being updated in their decor. I love having a refrigerator and microwave in my room. They have a very nice breakfast included - nice entrees like biscuits and gravy, not just juice and croissants. There is a very large and nice indoor pool. The best part of the hotel is the manager, Jared. He is very conscientious and remembers frequent visitors. This is obviously not a 5 star hotel, but it's extremely comfortable and an excellent value for the price. I will continue to stay there every time I go to Muncie.

"Horrible place to stay!!"

Teresa Z, Lowell in 22/07/2016

It was dirty. I never received a receipt. My children found a hairband in the bed? We're the sheets even changed? There was stains on the bedding. The people at the front desk were miserable and not friendly at all!! Will never stay there again!

"Nice Place"

jbenimble, Fort Wayne, Indiana 08/07/2016

My sister, nephew, and I spent two nights at the Best Western. The room was clean. The room had a coffee maker, hair dryer, refrigerator, and microwave. The WIFI worked well. We used the pool and hot tub. It took us a while to figure out where to turn on the jets to the hot tub (by the shower). The staff were attentive and helpful. A mother and daughter had car trouble and the staff assisted them in finding a place to get their car fixed. The breakfast was good. Scrambled eggs, sausage, sausage gravy and biscuits, pancakes, cereal and toast plus coffee, juice (Apple and OJ), milk were available. There was others items available as well. Checkout was easy. The hotel was quiet and you had to use your hotel keys to get into the other doors. I would stay again.

"Basics are covered. "

JASON R, CARMEL 27/06/2016

I mean lets face it...if you are staying at best Western you want a clean hotel with an alarm clock. They have the clean part kinda. The doors carpeting are below average in cleanliness. Alarm clock was unplugged but I tested worked. The breakfast had a note...we use real eggs! I then wondered if it was good to have to state assumed the eggs would be real..the staff was overworked the guy checked me in at 9am and he was still there at 10pm. It's a best Western...don't expect much and your golden. Btw the pool was clean and enjoyable and the surrounding area was very hot and humid

"Great location!"

Vaughn D, Evansville, Indiana 27/06/2016

Although the beds, linens and furnishing are a bit dated and worn - the hotel is clean, has fast wifi, friendly staff, nice pool, and a decent breakfast. Close to a few good restaurants, easy walk to Ball State University football stadium and track.

"A refreshing Stay"

Mitch H, Boyne City, United States 24/06/2016

I only stayed a couple nights. But I wouldn't have chosen any other hotel in that area. I had a single suite with a superb hot-tub and very clean room. The Hotel is in good shape. The layout of the room was very ascetically pleasing. The price is acceptable. The water quality from the tap is WAY better than some places I've stayed. The amenities are nice as well.

"Not very good"

User 22/06/2016

To start with the front counter attendant was in the back room, and didn't come out until we hit the doorbell despite being fairly loud talking at the front desk. There was a pool towel hanging on the back of the bathroom door that was left by a previous hotel goer. Housekeeping could have been a bit more attentive, one if the rags had a brown stain on it (who knows what that was). The pillows were uncomfortable and had me tossing and turning all night trying to get a good night sleep, which didn't happen. The coffee maker had some white chunks (possibly lime/calcium) in the reservoir. The breakfast had no coffee creamer or fruit available. I'm not a big breakfast person but I do enjoy a piece of fruit or two occasionally in the morning. All in all, not bad if you just need some place to lay down, but don't expect anything special.

"Extremely helpful staff."

rbalsara4, Granger, Indiana 20/06/2016

The manager, Mr. Chandra Kollipara is a very courteous and helpful gentleman. The rooms are very clean and well attended. The support staff is also very helpful and friendly. This is the second time that we have stayed there, and will book our rooms there in the future.


Nancy P, Huntsville 26/05/2016

Had enough points for a free night. Hotel was off the main beat, quiet. Used the hot tub, continental breakfast was good. Rooms are a little smaller, but very nice. Had a fridge, microwave etc. We will probably be using this hotel again. Staff very friendly.

"Convenient to Ball State Stadium"

Jennyjourneys, Louisville, Kentucky 24/05/2016

The hotel is in easy walking distance to the stadium and the staff are friendly. Sadly, the hotel really needs updating in several areas such as the mattresses and the bathrooms. However, the whirlpool is amazingly hot with great jets.

"Not worth it!"

Jackie P, Chicago, Illinois 03/05/2016

Was not happy with our stay at this hotel. The hallway smelled bad and our room smelled like someone smoked in their for years even though I had to initial agreeing that this was a smoke-free hotel. Breakfast the next day was not much better. The eggs were instant and didn't taste good. There was not much of a variety of food to choice from. The only good thing is that we only stayed one night.

"I'd pass on this hotel next time"

Shari L, Cincinnati, OH, United States 27/04/2016

I was not happy with this Best Western location and will not stay there again. My room did not smell or seem clean. It did not look like it had been vacuumed. That coupled with a hard bed, scratchy sheets and outlets that didn't work made for an unpleasant stay. I'll choose another hotel next time when in Muncie.

"Mom's Weekend at Ball State"

Linda S, Dyer, United States 25/04/2016

Worked out perfectly for Mom's Day at my son's fraternity! Love staying here. Super close to Ball State and stay here whenever we are in Muncie to visit our son. Will be back again in September for family weekend where we will have additional family members with us!

"Good stay"

CAMIpete, Phoenix, Arizona 24/03/2016

My group of 34 rooms came into the hotel after an all night drive from the east coast. The rooms were all ready and breakfast was on when we arrived at 6:30am. There were no real issues with the check in. The rooms were comfortable and I received no complaints from my group about any cleanliness issues. The only problem was the room keys would not operate correctly. A good number were having to get their keys rekeyed. Not much in the area if you ate walking, so that is a drawback, but not the hotel's fault. The staff was accommodating and helpful at all times. Plenty of parking. We'll probably use this hotel again.

"Always a great stay"

Adam S, Ansonia, United States 24/03/2016

We love staying at the Best Western in Muncie, they are very helpful, clean, great breakfast. We have stayed here several times and will continue to come back. Its a great place to stay if you are visiting Muncie and it's right by the campus.


Morgan D, Terre Haute, United States 22/03/2016

The tap water was cloudy in the bathroom then settled after a while to clear, tasted fine, bed was a little uncomfortable but was tolerable, breakfast was unsatisfactory if you like to eat healthy. Had a fridge, great high-speed internet, and plenty of space for two. Cleanliness was very good. I would recommend this hotel if on a budget, or wanting to save some money. Does the job if you're only in town for a couple nights.

"Muncie Indiana"

sassy1974, Illinois 14/03/2016

We enjoyed out stay in Muncie, IN. This Best Western was quite, clean and safe. It was across the street from Ball State University and close to downtown where my husband was playing in a APA Pool Tournament at the Convention Center.

"nice and clean"

fmendez47, Houston, Texas 02/03/2016

friendly staff nice breakfast. the only issue was the hallways were cold. The pool and spa were nice and clean. Suggest to have towels in the pool, we had to go to the desk to get some. price was very affordable considering the amenities it was a good value.


Steve S, United States 20/02/2016

the people made me feel at home. the pool and spa went down but the clerk made it right. we had a really good time and will be there again the next time we are in Muncie. the hotel is really close to the ball state, and almost across the street for the stadium.


zuf7, Chesterton, Indiana 17/02/2016

We only stayed overnight and it was fine for that purpose considering the price. I accidentally left my cell phone at the counter when I checked in. The front desk promptly brought it up to my room before I even realized it was missing.

"very cold night"

Travis F, sidney, United States 18/01/2016

this hotel has a nice jaccuzzi room but the heat did not work in the room they are remodeling and all heat upstairs was off room was 45 Degrees and never about 60 . hotel was not secure did not have a real safe feeling as all rooms upstairs were open and entry outside was broken so did not need key card to enter. room was not ready when we arrived had to wait til 4pm to get in room.

"Great value and very nice! "

User 16/01/2016

Got an unbelievable low rate for my night stay. Hotel was very clean! Nice shower, very good breakfast! Didn't use the pool but saw several people using it and it looked nice! Nice fridge in the room. Very quiet at night. Bed was a little too firm for my liking. Will stay here again!

"Need Towels"

Helen W, Muncie, United States 13/01/2016

A forced experience became a pleasurable one. This was not our choice in hotel, but the hotels in Marion were full for my graduation. We were worried when driving through a rough looking area, but our fears calmed when approaching a nice looking building. All of our expectations were met except for a request for more towels. We were only given 2 extra towels for a family of 5. We muddled through the towel experience however and everything else was as nice or better than our expectations.

"ok for overnight"

mommy123456, Valparaiso, Indiana 06/01/2016

Drove my daughter back to school,as i live over 3 hrs away i chose to spend the night. This is the first time I stayed at Best Western Muncie. Was average room ,priced higher than should beas Ball St was still on winter break. My daughter attends ind. academy-the high school.The loud bathroom fan kicking on when using bathroom during night, was rather annoying. OK for overnight.

"Budget friendly"

551galenm, Washington, Pennsylvania 25/12/2015

We stayed 3 nights, the staff is super, breakfast bar fair. For a family traveling on a budget this is a good buy, and our room was small but Clean. We were in town for a graduation ceremony at Ball State. We were impressed that the rates were not elevated for that weekend, as most of the other places we checked out to stay at for this event. I am disappointed that the hotel's rates were quoted higher when we called directly. We used & got a much better price, then of course Best Western would not give us the reward points because we didn't book with them directly. I do believe this is unfair, but most of the reward clubs do this I hear.

"Live this place"

Shane N, Columbus, Georgia 19/12/2015

This hotel has a friendly staff, clean and comfortable rooms, an excellent pool, and its location couldnt be better. The rates are very competitive and the value for your money is good. We have stayed here numerous times and the kids love it. Thanks!!

"Trip Home"

User 09/12/2015

The staff at this Location was Amazing and very accommodating and very nice, I have stayed there three times before and I will stay there every time I go to Muncie. The pool was very warm 85 degrees and the water was very clean.

"Friendly Staff after a long Drive"

mjavongal A, Lansing, Michigan 30/11/2015

I had made reservations for the wrong night, but luckily the gentleman at the front desk was able to shift my reservation for the correct night and keep basically the same rate. I appreciated the friendliness and sense of humor he and the other employee had as well.

"Ball State Visit"

Steve B, Indianapolis, United States 16/11/2015

The Hotel was very clean. There were new beds in our rooms. The front desk employee was very friendly and courteous. The hotel was very close to the Ball State campus which was the primary reason for the visit. The complementary full breakfast was good and we took advantage of that. Overall the stay was pleasant and was a good value. We will no doubt this Best Western part of our travel plans again when we want to stay close to campus

"Great place"

Kherri B, Edinburgh, Indiana 16/11/2015

This place has always been our go to if we go to Muncie. We have been to other hotels in the are in the past but nothing compares to BW... As of right now they are in the middle of remodel but from what has been done to the place looks great!

"good location and clean and updated rooms"

User 02/11/2015

The hotel is under remodelling and were putting new carpets. rooms are clean and updated with nice furnishings. The only issue is with the professionalism at the front desk. I checked in on Sunday evening and the desk clerk says good morning it sounded funny and was sitting and chatting with a girl in the breakfast area and when i was back to get some directions for restaurants he sounded as if i interupted their conversation and hurriedly gave me some info about eating places. It is a nice hotel location for ball state and would surely help if THEY HAVE PROFESSIONAL STAFF LIKE MOST BEST WESTERNS HAVE.

"Best Hotel for Tailgating at Ball State"

Linda B, Lafayette, United States 30/10/2015

Can't beat the location if you are going to a Ball State football game. Just across the street from the stadium. Nice indoor pool. The only thing it was missing was a fitness room. I rated the room and sleep quality just average because I was in a handicap room. So the bed was very low to the floor and the tub/shower was meant for a handicap person. The front desk personnel and the housekeeping staff were very helpful and friendly.

"Great location and value"

User 30/10/2015

Visited my son at Ball State for a football weekend. The hotel was conveniently located across from the stadium. The staff was friendly. The breakfast area was a bit crowded, as it was family weekend, but the food was pretty good. The value of the hotel was excellent.

"Decent Older Hotel"

Don172, Elmore, Ohio 29/10/2015

This property was fine and had everything I needed, and I had no problems. However, it wasn't as new or nice as some newer properties in the same price range. Two college football games nearby might have caused the price to be higher than normal. I had a hard time finding a vacancy in the area due to the games, and this hotel met my needs with no problems. The staff was very nice and helpful.


Gail A, Munster, United States 27/10/2015

Best Western Hotel in Muncie, IN is a great place to stay. We checked in at night, the front desk guy was excellent, bed was comfortable, the full hot breakfast was great and the hotel was clean. I met the manager that morning and he was awesome. Although I arrived around 10:00pm the front desk person was as if he was really happy to service me and that made me feel real good, like I was very important, many hotels do not make you feel that way.

"Family Weekend - Ball State"

Amanda F, Muncie, United States 26/10/2015

This hotel is right up there with the other great quality hotels. It has wonderful proximity to Ball State Campus. The staff is extremely helpful, the rooms are clean and well decorated. Would recommend to anyone visiting Ball State or Muncie, IN to give it a try.


Kelley S, Elkhart 18/10/2015

Took my daughter on a college visit to Ball State and spent the night here so we weren't rushed. There was a bug in the shower and the room looked like it hadn't been cleaned in months. Dust everywhere. Because the fitted sheets didn't fit, they came off and half the night I slept on the mattress itself. In the morning I woke up only to see that the mattress that I had slept on all night looked like someone had been murdered on. This is disgusting. Either they never change the sheets to see this or they obviously don't care. When I told the manager he seemed indifferent and gave me a $8 discount. WOW. DONT STAY HERE.

"Very Accomodating."

User 17/10/2015

One gets the sense that they are trying to go the extra mile to maintain something more than just the run of the mill roadside motel. The eggs for breakfast were real and not the instant kind. The front desk was extra helpful with check out and faxes. Clean and comfortable.

"Incompetent staff Sept 24 2nd shift and GM"

John J, Rockwood, Pennsylvania 10/10/2015

We arrived early evening - told desk clerk I worked as a hotel manager for more than 25 years and was staying with their franchise because the reviews for the chain I worked for weren't very good . So knowing I know how this should work and the fact service is important to me this is how we were treated . Arrived around 5:30 were looking forward to going to Amazing Joe's for dinner and were happy we had plenty of time until dark . Got Checked into our room and it was very hot so turned the A/C on to find it didn't work . I called the desk clerk he watched it start then stop without cooling off the room then he turned on the heat . The heat hadn't been used for months so it made a strong electric smell . I told the clerk just move us and fix this room at your convenience . He said we are sold out this was Thursday and only 5 cars in the lot at the time . He said he didn't to call his Manager again I waited more than 30min in this now smelly room making my whole party of older people sick . At the point I called customer twice . I went to the front desk without a shirt on cause our cloths smelt so bad . Desk clerk told me had to leave lobby without a shirt on - Told him if I had a decent room I wouldn't be in the lobby at all . Now were are into this more than an hour . Clerk comes back to room and starts explaining to me how to use the heat - I told him It's 100 degrees and smells in here - I've used these same heaters in hotels for 25 years your a/c is broke please just move us again with the sold out . It's now dark and too late for amazing Joe's after my 4th call to customer care the desk clerk now gives us a choice of 4 rooms to pick from . i got upset told him he put us threw hell for hours why didn't you do this when we got here . his reply was as long as I meaning me have been in the hotel business i should have been more understanding . Please if you want to enjoy your trip or vacation stay elsewhere the hotel wasn't even close to sold out that Thursday I counted 23 cars at 3 am

"A great place to stay."

Franklin K, Marion, Ohio, United States 09/10/2015

Rooms clean. Water runs. I come for the indoor spa. Priced okay (I'm cheap). WARNING: One time someone hacked the bluetooth on my laptop while recharging. Always disable and turn off your bluetooth when traveling. They hacked it even while passworded. This is NOT the fault of the hotel, but happened while staying there. No way to trace the hacker. :-( Just a word of warning. But as for the hotel, VERY nice! This is the third time I've stayed and I've liked the presentation each stay I will be coming back.

"Value for the money"

Barbara B, Cincinnati 21/09/2015

Good, clean value for the money. Has hot breakfast with real food - not just pastries. Nice pool. And no smoking, no pets allowed. Refrigerator and microwave in each room. I am not a fan of the small pillows. Had a nice size flat screen television. Internet service.

"Muncie stay"

Krista C, Muncie, United States 17/09/2015

Was ok. Day manager wasn't very helpful in trying to get accommodations on first floor for a post back surgery patient, and made him walk stairs to second floor. He stated they were completely booked. There were 8 cars in total in the lot. He was clearly just upset that we came earlier than 3pm, (We had driven from Chicago, and not sure how traffic would be) and had to make him work. Shower was leaking from coupling, and was just a mist. Room was straightened, but not sure if completely cleaned. Dust ruffle was torn in several places.

"Keep looking..."

Ligia W, South Amboy, New Jersey 12/09/2015

Find another hotel. Dirty and outdated. The sheets are old, the towels are old and worn. The mattresses are old. The carpets are dirty. Just not a nice place. I've stayed in Best Westerns before, and although they are not luxurious, they have have always been clean and fairly decent places to stay. Not this one.


Vacationadventurer, Delaware 31/08/2015

Security and safety were my issues with this motel. The doors handles on the exit doors upstairs were loose. The back exit door was not locked, even at 2 am. Otherwise, the room was fine, the décor very nice, comfy beds, quiet rooms, clean bathroom, TV was ok. Price was excellent for the type of room and the inclusion of a terrific breakfast. Stayed 3 nights.

"Excellent stay"

sarfrazsk, Fishers, Indiana 28/08/2015

Pleasant staff. Comfortable and clean room. Nice breakfast. Read earlier reviews and was little skeptical but there appears to be a good baseline at this time. Some flow improvements can be helpful but overall a good trip. I was greeted well. Room was already open. I had to switch on the refrigerator which could be standard.

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