Ma réservation et mes points
Best Western Rewards
Une expérience d'hôtel mémorable
Une expérience d'hôtel mémorable
We needed a place to stay for a short time for a sports event. This hotel was mid price and had good reviews. The run down area was a little iffy, but I ended up noticing it was the whole area/town, not particularly the hotel. The hotel was very, very clean, the air was super cold. If you can get this place for a reasonable price, it's a great place to stay! Breakfast was available but it was very low quality items. Don't rely on a decent meal. I would stay again.
Our new best choice to stay at Ball state. Very clean and room up keep is definitely a priority for this staff. Stayed at several area hotels and this is the new 1st choice for us. The sensor on light switches were strange.
At 7:00 am someone in a room above flushed their toilet. I then hear water running into my bathroom. There was water on the floor, all around my toilet. Then I noticed that my toilet wouldn't flush. I decided to get up and check out, because i wasn't going to go into that bathroom for a shower and the toilet wouldn't work. The girl at the front desk apologized but said she couldn't do anything and the manager wasn't there. When I called the manager on the phone, he tried to tell me there was no water in that bathroom and nothing was wrong. He then refused to give me the 1-800 number for complaints. I would never stay at this fleabag motel ever again!
Dated facility and it shows. Exit door was barely usable, you had to smack the lock handle hard and the door would open about half the time. Breakfast was not good, sausage was cold and undercooked,eggs were runny, and pancakes were chewy
Update: the ceiling downstairs is like cardboard, you can hear everything from above! Especially if there's kids. I'm sitting in the room right now writing this review, so you know it's bad! I'm from Baltimore and I've stayed at home pretty dicey motels, but at least I would go in knowing what to expect. This place is kind of wild from the start. The room is fine, they must have taken into consideration the other reviews here. Clean, tidy, albeit a bit strange. Some power outlets don't work. When entering the building, the doors fold out towards your body, which rammed into me. I found it interesting that they fold out for disabled folks, and as a disabled person, they certainly didn't work for me. Definitely wasn't expecting it, so look out for that. The person who greeted us at check-in very obviously did not care about his job. We asked for pillows later on, and he said, “You can have *1* pillow,” and considering that the bed only had 3 small pillows to begin with, I thought this was absolutely ridiculous. We weren't told when breakfast was, or really any information or about any accommodations, so to my surprise they were closing up shop at 9:20am on the dot. All I asked was the breakfast hours and was handed a banana and they brought out a bin of ice cold biscuits for me to grab one with my bare hands. I felt so terrible. The juice tasted soooo weird, and so did anything else that was even left over. Hot tub was closed, so the two main reasons for booking this particular room went out the window. I would've just stayed at the Super 8 had I known. The service has been completely ridiculous, probably the worst I've ever experienced. Save your time and money, this place is a considerable rip-off.
Very clean, great price, comfortable bed and pillow and great price. The staff was friendly and helpful. No traffic or other noise. We recommend for the price of the room. The location was perfect. Free Breakfast with great coffee!
Comfortable beds, clean rooms and a great hot breakfast in the morning. Indoor pool that was open until 11 pm. The destination clerk in the evening was very personable and helpful. I definitely would stay again.
I can not recommend this hotel. I have stayed in 52 Best Westerns in the past year and this is the WORST. I would consider it a Knights Inn at best, NOT a Best Western. A Motel 6 would be better than this place! From check in to check out what ever happened to customer service?!?! From the rude receptionist not informing me about breakfast times, check out times, or anything I guess the pool is closed I have no clue, to her telling me "You'll find it" when giving me my room key. I know times are tough but I had to ask for a of toilet paper for the bathroom. Seriously?!?! And why does everyone working the front desk look like they are homeless?!?! Vending machine doesn't work. Says something like not enough money deposited but the price says a dollar and last I checked four quarters is a dollar. I guess the cheap owner doesn't want to spend the money to get it fixed. The ladies next door were drunk and loud, but then the noise level went down. But then the lights kept going off. What the actual f***!! I know you're trying to save money but I'm in the room!!! The ladies next door returned and were so loud I asked to be changed to another room, which I was. It was quieter. But then for breakfast the juice machine was out of order. The coffee machine was out of order. The pastries were old and stale. Wal-Mart brand yogurt! YAY! Tell us you're cheap again. Never staying here again. I avoid Indiana when traveling and I'm sorry I gave this poor excuse for a state another chance.
This BW is in the far NW section area of Muncie but also very close to Ball State. We have stayed here for many years at Thanksgiving while visiting family and have always been impressed with the friendly staff and good rates. More recently the rooms have been significantly modernized. Highly recommended.
We had an amazing time up until meeting the owner at checkout completely terrible experience during the checkout process will never stay at that Best Western again would not recommend only good part of the service was an employee named taquise she was super helpful and very pleasant
Even though it is a 2 stars hotel, i have had a great time at this hotel. Employees are nice, good conversation. The swimming pools is warm and nice open to late 11pm with extra towel ready. The room is clean and nice. I have a great time.
Met family from out of town on personal business and had connecting rooms. Check in/Check out was very smooth and no issues. The room was nice, but not a fan of the tiled/vinyl flooring instead of carpeting. Breakfast was good with pancakes, Sausage, eggs, sausage gravy for hot breakfast choices. Pool and Hot Tub were out of order for repair. Disappointing but should be back up and running by the time most people read this review (Heater died and waiting for delivery of new part. Call ahead to be sure.) Staff very friendly and personable. We had no issues during our stay.
Breakfast was good, several items to choose from including hot food, bed comfortable for non heavy set person. A little hard for heavy set person. Staff were very polite and helpful. Pool was clean and my little girl had a great time playing in it.
Hotel was close to campus. That was the only redeeming quality. Rooms were tired and worn out. Our toilet broke and clogged up. Housekeeping skipped us. Had to go get towels after being out out of our room all day. The next day housekeeping was knocking on our door at 10am when checkout was still an hour away. Property has the potential to be really nice but it is way past its prime.
I took my kids to stay just for a little weekend getaway and swim. I was pleased with the rate for starters. Upon arriving, we were greeted at the front desk by Daniel. He was very welcoming and kind and got us checked in swiftly and told us the closest spot to park for the most convenient entry to our room. The room itself was updated, very clean and very comfortable. The beds and pillows were amazing, the remote had been sanitized and left in a fresh remote bag. My son is only 17 months old and has never slept away from his own bed but drifted right off to sleep at bedtime. The next morning, there was a hot breakfast of biscuits and gravy, eggs, sausage and fresh made pancakes with multiple toppings as well as cereal, danishes, yogurts, milk, juices and coffee.. Daniel was also working in the morning and greeted us with a cheery good morning! I recommend this hotel for anyone needing to stay in the area or for a local to spend a night for some family fun. Daniel is also a great asset to this location. I made it a point to find out the best place to leave a review to give them AND HIM the recognition they deserve. Seemed to be ran very well! Kudos FIVE STARS FROM ME
When leaving the hotel I would put please clean room on the door. When I returned it would be flipped. I stayed four nights, the room was never cleaned. I would gather the trash and take it to the housecleaning staff. I also had to get my own clean towels. Housecleaning was absolutely horrible! The smell of marijuana was overwhelming over a three day period. When I complained I was told they were aware, nothing was done.
This hotel was recommended to us for a reasonable price and good location for our needs and it met those needs. I found it a little noisy in the wee hours of the morning but that might be me. I had tried to book 1 additional night and the higher price for that night would not have met our needs. Glad we made another choice for that night.
So after leaving Lincoln Nebraska driving 12 hours to Muncie Indiana we stayed at the Best Western Hotel they lectured us on not smoking yet the room had multiple cigarette burns on the Tad the bathroom floor and on the toilet paper dispenser the room smelled the hallway smelt of pot also the balcony that we had for a king room with a jacuzzi tub was $220 plus tax a night also the balcony either was with the room did not Overlook anything except for the indoor pool and at 7 they were in there yelling and screaming and after a 12-hour drive we got no sleep do not recommend this place stay anywhere else but this hotel if you have a choice to sleep in your car or this hotel stay in your car
The staff are top notch! Hotel is clean. The breakfast food and dining room were very clean and stocked with hot fresh food. The manager goes out of his way to make sure your needs are met if help is needed!!!
When I ask for a quiet room on the top floor, I don't expect to be on the main floor (no elevator) across the hall from a family and in an adjoining room to another family unrelated to us. We arrived late and noticed some noises, but we were tired enough that we wanted to get to sleep rather than trying to switch rooms even though the parking lot was less than half full. The TV and other noises started up shortly after 7:00 AM and continued until we left at 10:45. Please note that our “neighbors” were not doing anything out of the ordinary; these were just regular going-about-their-business noises. It's just that this isn't a quiet place, especially with their tile floors that are admittedly easier to clean but don't absorb any noise.
The hotel was very clean and exactly what I needed for this short stay in Muncie. The front desk service was outstanding and very helpful in extending my stay by one night in getting me the best deal possible.
Great rate. Excellent staff. Clean room. All amenities worked and very clean. This is a fairly standard hotel room with clean sheets and towels. I don't know that I would call it great for a romantic get away but for a few nights stay at a great rate for a clean comfortable room this hotel fits the bill. They also have direct TV with many channels if you require it
Rooms were very clean and comfortable. Staff was very friendly and helpful!!! Great location!!! Great hotel for this price range!!! Will definitely stay again and highly recommend for other travelers to Muncie!!!
I had stayed at this hotel a couple of times in the past few years and each time the rooms were not clean well. I had to be moved to another room on both stays. Also, this time around, the lighting in the room did not work; therefore, I had to switch rooms and this room was not cleaned well. I cleaned the bathroom myself. Customer service was excellent.
We stay at BW, every time we visit out daughter at BSU. The staff are so friendly and helpful! The have been renovating the rooms with new floors, beds and paint. The beds were super comfortable and I love that the floors are no longer carpeted. So much cleaner!
We have stayed at this inexpensive motel in years past to allow the kids to have a winter swim day and night out over their school break. They are now teens and too big to need this, but it's still fun for a night or two. In the past, management was courteous, but not very friendly. This time, the price was still very reasonable, rather inexpensive compared to other local places, but the new owners/management were very friendly and the building was noticeably cleaner. We were late to check out (our fault) and they were extremely courteous and helpful during this gap. The breakfast was fresh and the breakfast area was neat and clean. Very nice public spaces for a small place. I cannot say enough positive things about this particular establishment. Great value for the cost. Definitely going to be a return customer (despite living in town) and recommend to friends.
Located very close to campus. An older hotel that has been extremely well kept up over the years. Clean, comfortable rooms. Nice basic FREE breakfast. Friendly staff. And priced far less than the competition. The best of all worlds.
I was in town for a Ball State conference for one night and this was probably the best hotel I've ever stayed at! Service was wonderful, as a neat freak everything was so clean. RECOMMEND! And for the pricing it wasn't bad at all!
Hopefully you are not planning on fitting two people into one bed while staying here. My little sister and I struggled sharing one of the smallest beds I have ever seen. Not to mention they had no spare cots to help us out either. Apparently you have to purchase one of the only two executive sweet to have a bed that accommodates a group planning on sharing the beds. Very disappointed, uncomfortable, and tired. Will not be returning.
I stayed here last week with my son for 5 nights and the best I can say about it is it's cheap. On arrival it was minus 15 and we were very glad to get out of the cold. The guy who checked us in was friendly and helpful but the rest of the staff were quite the opposite. The room was basic but a reasonable size. The sheets and towels were old and worn but clean. There was a fridge and coffee machine. The breakfast is very basic, a few tiny pastries, bagels and bread to toast and a pancake machine that kept breaking down. There was a bain marie with some kind of meat and scrambled eggs, and we were horrified to see staff tip newly maid eggs on top of the old concealed stuff. Disgusting and a recipe for food poisoning. We returned one night about 8pm and our room had not been cleaned. I went to the desk and asked for towels and he was very rude and told me the room wasn't made up because we left the do not disturb sign out. I told him we didn't and suggested he might like to apologize but he just shrugged. Nice customer service. Overall, it was cheap and clean and where we wanted it to be just don't expect much.
Location to Emens auditorium is very convenient-quick 7 minute drive. The hotel was clean , room was comfy. Thank you to Daniel for being so nice and helpful. A great employee! Unfortunately, we overslept and missed breakfast but the breakfast area looked clean.
Easy check-in & check out. Good variety of choices at breakfast. Beds were comfortable. The door to our room was difficult to lock and unlock. The toilet wasn't fastened to the floor. Service was spotty: some days great; some days they skipped us, or made the bed but didn't give us fresh towels. Internet was a pain- repeatedly had to sign in. Hot tub was filthy- wouldn't go in even though we brought suits.
This is one of the nicest hotels for the money in Muncie closest to Ball State University. Clean with friendly service. Beds are ok as far as comfort. Hot breakfast food is rather flavorless but cold options are fine.
Was a great visit. Best price for access to a pool and hot tub. All employees were helpful and respectful. My wife son and I will definitely return just for a day off and swim. It is perfect getaway threw the winter
this hotel is in a great location. it is easy to access yet off the beaten path, Has a nice pool, the rooms are nice. whether you are there to enjoy the hotel or just need it for a good sleep I highly recommend this best western
Unexpectedly had to stay over night at a hotel with no notice. Was able to book a room quickly and easily with no notice. Price for room was the lowest around with very comparable suits. Rooms were clean and staff was very helpful. Had no issues during stay everything was great. Would recommend for price and accommodation.
My last stay here was in 2011, which was awful. Since then, this hotel has made some great changes. The rooms have been updated, and mine was clean and very comfortable. The staff was great during our entire stay. Breakfast is MUCH better. It's still basic, but basically good. Honestly, my only criticism/complaint was the pool and hot tub. These features were the main reason that I gave this hotel another shot. Please, PLEASE, someone drain and clean the pool and hot tub. There is a dark layer of scum along the entirety of the tiles. It's gross. Also, the hot tub appears to perhaps be some sort of time-travel device, as what I can only describe as an erupting volcano of water erupts in the middle when you turn on the jets. It's kind of mesmerizing, actually, but pretty weird. Overall, great stay!
We have stayed here frequent as it is close to Ball State. The staff are always friendly and helpful. The last 2 visits, we had trouble at check in but staff were quick to resolve it. The only complaint I have is with the pool and hot tub. During each visit, there is a thick, noticeable scum ring around both. Additionally, the hot tub jets do not work. Instead, the water shoots up from the floor drain, and smells really bad. I brought this to their attention at my previous visit a month prior, but the problems remain the same. The rest of the hotel is nice and clean. The staff are friendly. Beds are double/full size, so a bit small.
I was treated with a lot of charm and concern for my comfort during my stay. I hadn't told them that I would need a first floor room ahead of time but the manager made sure I did when I checked in. The attendant who worked in the breakfast area was friendly and so attentive. She made it a great start to each of my mornings.
We came to Muncie for Ironman 70.3. Super happy with our room, accommodations, and they even provided breakfast the morning of our race. Staff was super friendly, and very helpful! When we return for our next Ironman event, we will be returning!! Well done!!
We were happy with the staff and the experience. There was an issue because we reserved it through Priceline (Priceline's fault) but the staff at Best Western went above and beyond to work it out and make our stay enjoyable
We had the best time in the whirlpool suite. The stay was relaxing, refreshing, and the staff was lovely. I would definitely recommend this hotel to anyone in the area looking for a quiet stay. I cannot wait to go again.
Daughter and I stayed here for daughter's freshman orientation. Gentleman at the desk was very pleasant, room was clean and comfortable - and the bed was extremely comfortable. Overall very pleased and would stay here again!
Nice motel in a good location. The motel and rooms were clean. They have an indoor pool area that was well maintained. They also provided breakfast in the morning. It was a good price and experience for the visit.
The room was very dated, had a strong unpleasant cleaning odor, and the chair was stained and gross. The following morning we found mouse poop on the floor in the bathroom. Unfortunately, I would not recommend this place to anyone.
First off the front desk Staff was super friendly! The hotel seems very old and dated. Rooms smelled unpleasant. Also, there was a storm in the middle of the night and we woke to rain coming in our window and dripping into the a/c unit. Beds were some of the worst. Very stiff and made sounds each time you moved. Overpriced for the condition of the hotel.
I was scheduled in rm 223 on 6/1 while in town for a volleyball tournament. I checked approximately 2 hours after checking in because I found a live bed bug on the bed. They refused to give me a refund! This is not acceptable living conditions or customer service. I would not suggest staying at any Best Western based off my experience.
Nice place get away for family. The pool is good with warm water. Close to restaurant and other eating places. Two good restaurants just behind the hotel. Great location. Will definitely stay here again
I wouldnt recommend this hotel, unless you do not care about the crowd thats in it. It is close to the football field, however; i would much rather stay less than a mile up the road at a much more updated and higher quality hotel. Breakfast wasnt great, drunk men in their 40's in the parking lot making noise in and out of the hotel most of the night, Hotel smelled so badly of weed when I stayed, i dont understand how Hotel staff didnt smell it, and acknowledge the problem. They Claimed they had a "spa" which in actuality was a hot tub that was the same temp. as the pool. When I brought this up to the front desk, all i got was "oh man, sorry". Well, Im sorry I stayed there.
This is the only place we stay in Muncie. The team here led by Parush, are always friendly and professional. The rooms are always very clean and Kathy makes a great breakfast! We always enjoy a great stay here.
Thank you Best Western for it's excellent service, Cleanliness and good Breakfast. The children and I really enjoyed the pool and the spa. The staff very friendly .I love that it is close to Ball State University.
the hotel staff were very nice, the value was good, overall I had a excellent experience here and there's a lot of good places to eat close by and a lot of parking, I had no problems or issues at this hotel and I would recommend it to anyone coming to this area. jkhosaiudojkndoikjnociadshijsdcicnosdhsjknhcosiuhsoiduihfowejnscjnhdsiduhcslajkndcsakjcnxkasuchlisjacnskcjldhoufhosnkdsjhnfusdhancksdjaasisHJOIUNEWKJHNCKISAUHCAHnsjhfsjahoindklkjncoiushsakjcnkjasniouchosiucnkjanwskjcnouidchnklsjdnckjascnuikvknaskcvkjcbnkjkisahudlkjn,jmnakjsdkcujhnbkajbnskjvvkuschlkjnsadkkljnckjhasjhnlskadjncljkanlkcijnkaljdnskkjnckjsajnckusandckasjbdsd
My dad and I came to Muncie to see my alma mater play Ohio. While Ball State did not win, we certainly did by picking this hotel to rest. We both had our own comfortable bed, and the room was clean and kept. Breakfast was better than we expected.
Great hotel. Very friendly staff. Good breakfast. Staff in breakfast room very helpful and friendly Clean rooms with comfy beds. Front desk staff provided excellent service. Very helpful staff throughout hotel. Would definitely stay again.
I was in town for a family function and stayed 2 nights. The room was clean and the bed was comfortable. The free breakfast both mornings was delicious and had several options. It was quite disappointing to find the pool and the hot tub were both out of order during my stay.
We enjoyed our Executive Suite with the Jacuzzi. Overall it was a great experience. We stayed for 2 nights. We are glad that we don't use the pool though as that was closed down for the weekend. Good for us though as our room overlooked the pool area and it could have been noisy had it been up and running.
I had five rooms for members of my family and heard no complaints from anyone. The rooms were very basic but were clean. The personnel at the front desk were very friendly and quite helpful. The breakfast was quite good with real eggs. The lady running the breakfast room was very sweet and helpful. I enjoyed our stay at the Best Western more than I did my stay at the Hampden Inn last year. I would have no problem staying there again.
Not a bad place, although there is no guest laundry or gym. The rooms are clean and look nice for the price. Good breakfast and stevia sweetener. Staff is nice. I could tell, however, that despite getting alot of business they are cheap and try to cut corners in some areas. The indoor pool is not heated at all, just cold and unusable. I felt bad for the children I saw swim in it. The side entrances dont lock at all, so may as well consider it an outdoor entrance hotel. After 4 nights (I stayed 5) I wanted my sheets and towels changed but was too late for housekeeping so I requested them to change myself. At this point the clerk was stingy, trying to give me the least amount of towels/sheets possible instead of simply allowing me to replace all of them. First time I have ever experienced this at a hotel. So all in all not the worst hotel but they can certainly improve instead of cutting corners.
In town for a Ball State University function and the hotel is almost on campus. The check in was quick, the room clean and met our needs for the evening. The breakfast buffet had plenty of coffee, eggs, sausage and pancakes. We didn't use the pool but others did and it looked clean and inviting. I will stay here again
Love our stays at Best Western when we're in Muncie! Friendly and helpful staff that go above and beyond to make it the best experience. Perfectly located close to the Ball State campus. Great value! Would highly recommend!!!!
While travelling through Indiana on the way to Michigan, needed to stop overnight. Decided on Best Western at Muncie. Room was great. Bed was super comfortable. We also had a noisy neighbor. Noise came through the connecting door to the next room. Raising the fan on the air conditioning helped. They have a pool, but we did not use it. Breakfast was very good. Their coffee was excellent, has a feature for stronger brew, which we appreciated. Also had a pancake machine, which you don't see everywhere. We would stay here again.
Hotel was very clean, reasonably quite and breakfast was very nice. Only had two real issues. 1 - the bathroom was missing the shower curtain which was taken care of immediately (it had been removed for cleaning and not replaced). 2 - typically in a two bed setup, two queens are usually provided. The room we had only had full sized mattresses. Not a major deal if you are comfortable snuggling and being close to your bed mate. Otherwise, a little limiting for two people.
The room smelled like smoke even after 2 treatments. The cleaning people left Taco Bell in our microwave from the guest before us. The jacuzzi tub had issues with staying plugged and some lights were burnt out.
We stayed in this hotel because of my son's visit(s) set up all day on Friday at Ball State University. Ball State is less than 10 min down the road from this hotel. It was close, clean, all basic amenities provided including breakfast. A little noise heard from the room next door but otherwise fine. Staff was friendly and helpful.
So much for our belated Valentine's Day!!! Although the rooms are a little outdated, we chose this place because the whirlpool in the room is nice and roomy (we've stayed here before). Well not this year and I'm not sure if we will be coming back. First we had to wait hours to use the in room whirlpool because they had the water shut off!!! Now the power has been out since 1 am (it's now almost 7 am) our food in the fridge I'm sure he gone bad and again cannot take a shower or use the whirlpool. They have no back up generators. Even the emergency lights aren't lit up!! I think next time we will just go to the Cambria like like usual. The manager is always pleasant so we will see if anything is able to be done. I know they can't control someone hitting a pole but no water for some time after getting there was also irritating. Had this just been a regular room for a regular night it would have been okay. But the whole stay was a disaster.
There is a pool and jacuzzi, but not as warm as we like. Very comfy bed, has WiFi, tv, breakfast, microwave, fridge, all to accommodate. Very nice staff, and always helpful. I have been going there for years, great place to stay.
Room door did not lock properly. We pulled it closed tight and our 6 yr old grandson pushed it open without a keycard. Was supposed to have a jacuzzi tub in room and did not. Pool and hot tub were filthy
Room was overall clean but found a pair of pants on floor upon entering the room. Hotel cleanliness is huge to me and while room was clean seeing that ruined it. Probably not a common thing but just couldn't get past wondering how well Room was actually cleaned.
Excellent hotel, excellent staff, wonderful rooms and cleanliness. Great location in Muncie next to Ball State University. Couldn't have been a better trip and stay. Nice breakfast included. Great overall stay
The hotel and staff were extremely great. Anything we needed they were glad to assist with. They went above and beyond what any expectations were. Anyone looking for a place to stay in this area should choose this place.
Very nice hotel. Easy check-in, nice staff. No elevator for 2nd floor rooms. Rooms on first floor were comfortable but noisy at times. Room was spacious but bed mattress was well used and needs replacement. Perfect working desk to do all my paperwork. Refrigerator and microwave worked perfectly and just what I needed. Shower and other amenities we're perfect. I would recommend this hotel to anyone.
Excellent service and amenities overall! Staff was very nice and informative, the rooms were very clean, the beds were like sleeping on a cloud, and the breakfast was amazing! I recommend staying here for business or pleasure.
I really was impressed with this hotel. I had read a very poor review on another site and the management responded so well that I had to check it out. The hotel is small and nicely taken care of. The rooms are clean and the beds are comfortable. They had a nice spread for breakfast and the staff was friendly. I would definitely stay again. It is close to the college campus too which was extra nice! For the price you Pay you get all you would expect and very friendly staff.
Jared and the rest of the staff are wonderful. They are all kind and very helpful. Our group stays here every year for Ball State Homecoming, and we always feel welcome and at home. Even though I wish the price would not have gone up, I don't foresee us staying anywhere else.
The staff at this location went above and beyond to make sure our stay was great!!!! They seemed to really care about us as people!!! The front desk person made sure we had a WOW experience and the woman taking care of the breakfast in the morning really cared how the food tasted and wanted to make sure we enjoyed it! So refreshing to see people who take pride in their career! Thanks!
Everyone on staff was more than happy to help with anything you asked for. Greeted customers with a smile and genuinely seemed to love their job! The rooms were clean and the pool was well kept! Great place to stay especially for the money!!
We stayed for a couple days for a family member passing and left and came back another night for the funeral. Everyone was very supportive and understanding of our needs. Kathy especially made sure my grandkids were well taken care of for breakfast. Jared was very helpful at the front desk. The pool was very nice and relaxing. We will certainly like to stay again next time we are in Indiana.
This hotel is currently being remodeled. The rooms are large and clean! Great location to campus and near plenty of restaurants. The hotel staff seemed friendly and helpful as well. We will for sure stay here again!
We stayed at this hotel, which is located right next to the Ball State stadium for a last minute event that we attended in Gas City. This was the closest hotel we could get last minute. We arrived late but the outside of the hotel really made me question rather I made a right choice but once you enter the hotel it has been nicely remodeled and looks new and fresh. Our room was very clean with no problems. Breakfast and staff are great. So don't worry by the outside shell the inside is great!
Always stay here when visiting my son at Ball State. Great location, Great staff, Good rooms, Nice pool & good breakfast. Would highly recommend it for families visiting students at Ball State! Already booked rooms for May 2018 graduation!
Stayed 9/20-9/25/17 with wife, family and extended family. Staff is very friendly and helpful. Rooms are clean and beds were comfortable. Nice hot breakfast available each morning and coffee is available all day in the breakfast area. Lots of restaurants and shopping nearby.
The exterior of this facility is showing its age, but still provides Best Western quality in their rooms. Breakfast includes hot items such as scrambled eggs, pancakes, sausage, biscuits and gravy ...very good. If you are looking for good quality, a good night's sleep and don't care about outward appearances, this BW provides a quiet room and very comfortable bed at a very reasonable price.
Walk in front door to offensive odor. Go to your room and it is worse. Food in kitchen was dried out or over cooked. Kitchen HELP was the opposite, overbearing and interfering even when asked to go away.
I don't know how other rate hotel rooms, but the most important to me is a comfortable bed with clean sheets. Great bed. Every bit as good as the more expensive motels down the street. My wife and I also enjoyed the continental breakfast. TV worked, surfaces were free of dust, and the WIFI was easy to use, and at least protected by a password. All in all, we will stay again on our next trip to Muncie.
This hotel did not take any best western coupons i had, the breakfast has very few choices, everyday they have sausage and eggs for the hot food, outside trash cans were over filled, landscape looked ruff and all the planters had dead flowers. I made reservations way in advance for ground level and didnt get that, this place is really going down hill.
One of the worst best westerns ive stayed at. There is no elevator, the floor was unlevel, the internet was slow and the beds were hard. The bananas werent fresh at breakfast and the eggs were tasteless. Great pool and spa area though.
A nice clean, comfortable room at a very reasonable price. The staff both in the evening and in the morning were very cheerful and helpful. Breakfast featured the standard cereal, muffins, fruits and such. All in all, a very pleasant experience. No complaints here.
Excellent place to stay. We have stayed here on multiple occasions now. The only thing that would make it better is an elevator. Great service. Great food. Great sleep, very comfortable bed. Great location close to Ball State University.
Awesome stay! employees courteous and eager to help.Breakfast ready early.Coffee ready early Thank Goodness for that right? Pool clean hot tub clean and works very well be prepared lol! Loved it!!!!!!
The price was fantastic, the staff was very friendly and helpful and we had a nice room. The breakfast was not the greatest, but it was very good. The pool area looked very clean, though we did not use it. The beds were comfortable and I loved the pillows! The room was clean and a good size.
we had a nice 2 day stay.The staff was nice and hotel clean . It was locatedin a central area that was good for us to get to Ball State.The breakfast was good and the area clean.overall very good stay
We were in town for the ironman event and could asked for a better hotel. Value you for money was exceptional. The staff definately cared and understood the defination of excellent service. Nice touch offering an inclusive hot breakfast and I loved the pancake machine. Thanks
Friendly staff, horrible bed, very hard, pillows were stiff, covers stiff - would not stay here again - this place in not very expensive and you really tell that when you lie on the bed and try to sleep
I did have plans to go to Muncie and accidently picked the wrong month when making this reservation. Instead of contacting me after missing the first day, they charged me for 5 days worth of stay. The days were later reversed and one day was charged. What really angers me is that an ID and make of car needs to be provided before you can check in. They also did *Quick Check Out* to the room, when I had never been there.
The front desk people and the maintenance man were very good but the housekeeping was the worst out of all the hotels I have stayed. They couldn't even make the bed properly basically just threw the covers up. They left trash around the trash can after emptying and they didn't replenish coffee or vacuum the rooms well. The location was very good and the neighborhood surrounding the hotel was safe. The pool was the best thing about the hotel.
While staying at the hotel my son got many many bed bug bites. I notified the hotel a few hours after check out. The person answering the phone didn't seem concerned but said he would tell manager. I sent an email and another phone call and didn't hear back for two days. I then contacted my visa and stopped payment for the stay. Then after another two days the hotel sent me an email to confirm the amount to refund...nothing in the email regarding the situation just please read and confirm the refund amount. No signature from manager, no info regarding the condition of my son NOTHING! I have sent two more email asking for reimbursement for medical care and medicine. Still nothing !! I will be contacting Head Office and hopefully they will be better. Terrible service, terrible conditions watch out from room 207!!
We began staying at the Best Western in Muncie in 2012 when our daughter enrolled in Ball State University. We were impressed with the friendly staff, clean rooms, comfy beds, large pool area, in room amenities, variety complementary breakfast and value for the buck. Not once have we ever had an issue in the 5 years we have been staying here. So we highly recommend this motel to all new BSU parents and travelers.
My daughter was at Ball State for 4 years. Driving from Grand Rapids Mi I stayed in MMOST of the hotels in Muncie. I have to say that this hotel is by far the best for value, helpful friendly staff, as well as cleanliness. It is not on the road with all the other chain hotels, it is actually closer to campus and easier access. Much quieter location. It has a nice pool and hot tub kept very clean. The rooms and bathrooms are clean and spotless. Breakfast has many options, with eggs, sausage, pancakes, fresh fruit, yogurt, fresh donuts from a bakery, oatmeal etc. The rooms are about 30 to 40 percent less than the other chains.
This place is ok. The room was big and bed was comfortable. A little outdated. Had nice size refrigerator in room. Bathroom sink outside of bathroom, light shines on bed. Breakfast was hot but not very tasty. The eggs had no taste even with hot sauce. Donuts had as much icing as donut. Coffee was good. Location to ball State was very good. Staff was friendly.
So I stay at the Best Western this past Friday. I actual arrived at the hotel about 6:30 in the evening. It was an easy check in. This hotel is walking distance to Ball State. The rooms were ok, clean did have a microwave and refrigerator. The hotel is only 2floors no elevator and the lobby entrance is dark. The pool was okay they did provide towels. The only thing is you definitely have to make sure your room door closes be hide you. There were a couple of times where I walked back into my room and the doors never closed so I had to put it shut . Over all ok for a 1night stay.
Nice selection for breakfast. The lady working in the breakfast area was very good at her job. No complaints. Would stay here again. Room was clean. Bed was comfortable. Was close to where we were going.
I stayed in this hotel when I was younger. Our family would rent a room so the kids would have an indoor pool to swim in for the weekend. I stayed in the suite with a whirlpool tub for my honeymoon. My wife and I really enjoyed our stay. In the future when we want to get away for the weekend we will continue to use Best Western
Found human hair on my shower wall, room had not been dusted in days. The internet connectivity was absolutely terrible. I had to reconnect every 3-5 minutes. I had to go to Starbucks to get my computer work done.
It was clean and the beds were very comfortable it was just aggravating we couldn't get our breakfast bc the staff was getting themselves food and taking up the tables provided for the guest. Including the coffee area
When I arrived the staff was friendly and welcoming. The rooms were clean and neat, however, the shower head didn't work and the microwave was beeping the entire time. I switched rooms after having told the desk staff twice. (because they forgot about my request to fix the shower head) Overall, it wasn't terrible and the staff was genuinely helpful and polite. The rooms were very clean and were very nice.
My husband and I stayed in the whirlpool suite here since our normal place in Indy booked because of NCAA march madness. The whirlpool was great size but the room reeked of stale smoke. It was right above the pool so quite noisy but the tv could drown out the sounds. I wouldn't mind trying this place again if there are any whirlpool rooms that didn't used to be a smoking room. The bagels and biscuits at breakfast were stale but the pancake maker was nice. The bed was not very comfy with a big divot on one side of the bed. It was average for a motel
Our stay at the Best Western was a very pleasant experience. The room was clean, the staff was polite and helpful, and it was very decently priced. I would definitely stay here again and recommend it to anyone looking for a nice hotel at a good price.
I thought the hotel was perfectly fine, although the other people staying with me seemed less than impressed. Room was comfortable, clean and well appointed, although could have used a little maintenance. WiFi was very unreliable and slow. Breakfast was standard. Didn't try pool but it looked nice. Service was well-meaning though very informal, to the point of person working the early breakfast shift barefoot and in sweatpants- this bothered others but not me. 5min walk to the free shuttle for Ball State, and 30min walk to the center of campus, but the area is not very pedestrian friendly.
Noise, noise, and more noise. We asked the night clerk to help quiet the guests who were running up and down the halls, but we received no help and the noise continued until after 1:00 am. There was also mold on the shower curtain and dust on all surfaces in the room.
We stayed at this hotel to visit out grandson. We liked the location of the hotel because it is close to Ball State University. My husband and I could walk to the football games if we so desired. We would stay here again.
I planned a get away with m daughter for her fall break. I chose this hotel both for the amenities and for the awesome deal I got. Clean inside and out. comfortable beds. Swimming pool bigger than many other hotel pools. Even though the hotel was located near a busy main thoroughfare thru town you heard no street noise! We stayed on the first floor and unless someone was a very heavy walker you couldn't hear noise from the second floor. Very nice place to stay. I would recommend this hotel to anyone looking to stay in the Muncie area.
Nice hotel comfy beds clean rooms staff out front real friendly Pool and sauna was nice Wi-Fi was good beds comfy not a bad place to stay no real complaints love the hotel will be back on my next pass through
Visiting with family , room was NOT very clean Nothing special !! Rooms need upgrading! Not a Great experience but not a totally bad one too! Went to pool, BUT even indoors, was too cold wanted to warm up in sauna. BUT WAS EMPTY!! Breakfast buffet left a lot to be desired! Would TOTALLY Choose a different location next time! Nuf said!!!
The air conditioner in our room wasn't getting cold. We had it on as cold as it could get for 3 full hours and were still sweating! The guy at the front desk treated us horribly. He was very rude and pretty much told us that we were crazy. We will never stay here again!
This is a basic motel. No elevator to the 2nd floor which could be an issue. The staff was pleasant and helpful. The room was small but adequate. Sufficient choices for breakfast and reasonable quality. My bed was fine but the pillows were awful.
I was kept up all night with screaming and jumping on the beds from a room of 13 occupants. Only one of which was an adult. Management did little to fix the problem which resulted in no sleep for the night.
Nice and clean hotel wonderful breakfast very caring staff the internet was very good compared to my other hotel visits it was real fast. The pool was very nice and the hot tub was good, only suggestion is to put put more pool towels we had to go to the desk to get them
Very close to the Ball State football stadium; decent price. But hotel is not in great shape and bed and bedding were poor. HBO didn't work. Wireless internet was good. Breakfast had good options. Staff was friendly but seemed very overworked.
The staff is helpful and my group of 14 rooms had a smooth check in. The hotel is in need of some upgrading such as doors that don't stick. There is an Oder that may be from the cleaning solutions used that is not pleasant. Over all the hotel is priced right for what you get. We were there a week. Thanks to Jared for all the help.
We usually stay at this Best Western when visiting Muncie due to the convenience and cost which is typically much lower than other nearby hotels. The hotel may not appear as fancy as others but offers everything needed including the breakfast. The pool area is excellent.
This is the second time we have stayed here at the BW. I have to say after staying across the way with the other major chains for close to $40-$60 more a night.....never again. The staff is super attentive and helpful. The hotel is very clean, hot water,comfy beds, great showers, nice pool and hot tub, and pretty quiet. The breakfast is like most, being Gluten Free I always stick to the yogurt, apples and PB, or oatmeal. But they have eggs, sausage, a pancake maker, as well as cereal, and great coffee... I already reserved rooms for graduation. This is our go to motel now in Muncie.
I was very satisfied with my stay at the Best Western. The room was clean & confortable. The bathroom was very small. If you are coming to Muncie, this hotel is very near the Ball State Campus. I would stay here again.
Overall this hotel is a pretty good choice for the money. Be careful of the slippery pool steps, and be prepared to do laundry down the road as there is no guest laundry available. The free breakfast is decent and consistent each day, and the staff are nice to deal with. Location is off the main road through town so expect peaceful evenings with no traffic noise. Also, an excellent Mediterranean restaurant within walking distance to the west-don't miss it!
Friendly staff asked if they could help in any way. Clean room but had a rather strong odor, which I got used to. Smelled faintly of roses, but seemed to cover for something. The room was spacious with a small toilet/shower area. Thin towels. Very comfortable beds. Full breakfast with eggs & sausage. Eggs were getting overcooked in the warmer. We slept well and feel this is a very good value!
Hotel staff was very nice. Hotel was clean but you can tell it's old. Beds were very comfortable and loved the pancake machine. Hot tub water was not hot. Water pressure in shower was great. If you are staying in Muncie to go to Ball State it is 5 min. away.
Hotel overall was clean. Breakfast was adequate and provided a few choices. Room was nice and bed was very comfortable! Location is ideal for visiting Ball State University and the Muncie area. We will stay again.
I have stayed at this Best Western multiple times over the past 2 years, as my son attends Ball State University. I am always very pleased with my experience, and the Best Western will always be my first choice when I go to Muncie. The location is excellent - the closest one to Ball State and it's right across the street from the tailgate field for football games. The hotel itself is very clean and safe. The rooms are comfortable, with many being updated in their decor. I love having a refrigerator and microwave in my room. They have a very nice breakfast included - nice entrees like biscuits and gravy, not just juice and croissants. There is a very large and nice indoor pool. The best part of the hotel is the manager, Jared. He is very conscientious and remembers frequent visitors. This is obviously not a 5 star hotel, but it's extremely comfortable and an excellent value for the price. I will continue to stay there every time I go to Muncie.
It was dirty. I never received a receipt. My children found a hairband in the bed? We're the sheets even changed? There was stains on the bedding. The people at the front desk were miserable and not friendly at all!! Will never stay there again!
My sister, nephew, and I spent two nights at the Best Western. The room was clean. The room had a coffee maker, hair dryer, refrigerator, and microwave. The WIFI worked well. We used the pool and hot tub. It took us a while to figure out where to turn on the jets to the hot tub (by the shower). The staff were attentive and helpful. A mother and daughter had car trouble and the staff assisted them in finding a place to get their car fixed. The breakfast was good. Scrambled eggs, sausage, sausage gravy and biscuits, pancakes, cereal and toast plus coffee, juice (Apple and OJ), milk were available. There was others items available as well. Checkout was easy. The hotel was quiet and you had to use your hotel keys to get into the other doors. I would stay again.
I mean lets face it...if you are staying at best Western you want a clean hotel with an alarm clock. They have the clean part kinda. The doors carpeting are below average in cleanliness. Alarm clock was unplugged but I tested it..it worked. The breakfast had a note...we use real eggs! I then wondered if it was good to have to state that..it assumed the eggs would be real..the staff was overworked the guy checked me in at 9am and he was still there at 10pm. It's a best Western...don't expect much and your golden. Btw the pool was clean and enjoyable and the surrounding area was very hot and humid
Although the beds, linens and furnishing are a bit dated and worn - the hotel is clean, has fast wifi, friendly staff, nice pool, and a decent breakfast. Close to a few good restaurants, easy walk to Ball State University football stadium and track.
I only stayed a couple nights. But I wouldn't have chosen any other hotel in that area. I had a single suite with a superb hot-tub and very clean room. The Hotel is in good shape. The layout of the room was very ascetically pleasing. The price is acceptable. The water quality from the tap is WAY better than some places I've stayed. The amenities are nice as well.
To start with the front counter attendant was in the back room, and didn't come out until we hit the doorbell despite being fairly loud talking at the front desk. There was a pool towel hanging on the back of the bathroom door that was left by a previous hotel goer. Housekeeping could have been a bit more attentive, one if the rags had a brown stain on it (who knows what that was). The pillows were uncomfortable and had me tossing and turning all night trying to get a good night sleep, which didn't happen. The coffee maker had some white chunks (possibly lime/calcium) in the reservoir. The breakfast had no coffee creamer or fruit available. I'm not a big breakfast person but I do enjoy a piece of fruit or two occasionally in the morning. All in all, not bad if you just need some place to lay down, but don't expect anything special.
The manager, Mr. Chandra Kollipara is a very courteous and helpful gentleman. The rooms are very clean and well attended. The support staff is also very helpful and friendly. This is the second time that we have stayed there, and will book our rooms there in the future.
Had enough points for a free night. Hotel was off the main beat, quiet. Used the hot tub, continental breakfast was good. Rooms are a little smaller, but very nice. Had a fridge, microwave etc. We will probably be using this hotel again. Staff very friendly.
The hotel is in easy walking distance to the stadium and the staff are friendly. Sadly, the hotel really needs updating in several areas such as the mattresses and the bathrooms. However, the whirlpool is amazingly hot with great jets.
Was not happy with our stay at this hotel. The hallway smelled bad and our room smelled like someone smoked in their for years even though I had to initial agreeing that this was a smoke-free hotel. Breakfast the next day was not much better. The eggs were instant and didn't taste good. There was not much of a variety of food to choice from. The only good thing is that we only stayed one night.
I was not happy with this Best Western location and will not stay there again. My room did not smell or seem clean. It did not look like it had been vacuumed. That coupled with a hard bed, scratchy sheets and outlets that didn't work made for an unpleasant stay. I'll choose another hotel next time when in Muncie.
Worked out perfectly for Mom's Day at my son's fraternity! Love staying here. Super close to Ball State and stay here whenever we are in Muncie to visit our son. Will be back again in September for family weekend where we will have additional family members with us!
My group of 34 rooms came into the hotel after an all night drive from the east coast. The rooms were all ready and breakfast was on when we arrived at 6:30am. There were no real issues with the check in. The rooms were comfortable and I received no complaints from my group about any cleanliness issues. The only problem was the room keys would not operate correctly. A good number were having to get their keys rekeyed. Not much in the area if you ate walking, so that is a drawback, but not the hotel's fault. The staff was accommodating and helpful at all times. Plenty of parking. We'll probably use this hotel again.
We love staying at the Best Western in Muncie, they are very helpful, clean, great breakfast. We have stayed here several times and will continue to come back. Its a great place to stay if you are visiting Muncie and it's right by the campus.
The tap water was cloudy in the bathroom then settled after a while to clear, tasted fine, bed was a little uncomfortable but was tolerable, breakfast was unsatisfactory if you like to eat healthy. Had a fridge, great high-speed internet, and plenty of space for two. Cleanliness was very good. I would recommend this hotel if on a budget, or wanting to save some money. Does the job if you're only in town for a couple nights.
We enjoyed out stay in Muncie, IN. This Best Western was quite, clean and safe. It was across the street from Ball State University and close to downtown where my husband was playing in a APA Pool Tournament at the Convention Center.
friendly staff nice breakfast. the only issue was the hallways were cold. The pool and spa were nice and clean. Suggest to have towels in the pool, we had to go to the desk to get some. price was very affordable considering the amenities it was a good value.
the people made me feel at home. the pool and spa went down but the clerk made it right. we had a really good time and will be there again the next time we are in Muncie. the hotel is really close to the ball state, and almost across the street for the stadium.
We only stayed overnight and it was fine for that purpose considering the price. I accidentally left my cell phone at the counter when I checked in. The front desk promptly brought it up to my room before I even realized it was missing.
this hotel has a nice jaccuzzi room but the heat did not work in the room they are remodeling and all heat upstairs was off room was 45 Degrees and never about 60 . hotel was not secure did not have a real safe feeling as all rooms upstairs were open and entry outside was broken so did not need key card to enter. room was not ready when we arrived had to wait til 4pm to get in room.
Got an unbelievable low rate for my night stay. Hotel was very clean! Nice shower, very good breakfast! Didn't use the pool but saw several people using it and it looked nice! Nice fridge in the room. Very quiet at night. Bed was a little too firm for my liking. Will stay here again!
A forced experience became a pleasurable one. This was not our choice in hotel, but the hotels in Marion were full for my graduation. We were worried when driving through a rough looking area, but our fears calmed when approaching a nice looking building. All of our expectations were met except for a request for more towels. We were only given 2 extra towels for a family of 5. We muddled through the towel experience however and everything else was as nice or better than our expectations.
Drove my daughter back to school,as i live over 3 hrs away i chose to spend the night. This is the first time I stayed at Best Western Muncie. Was average room ,priced higher than should beas Ball St was still on winter break. My daughter attends ind. academy-the high school.The loud bathroom fan kicking on when using bathroom during night, was rather annoying. OK for overnight.
We stayed 3 nights, the staff is super, breakfast bar fair. For a family traveling on a budget this is a good buy, and our room was small but Clean. We were in town for a graduation ceremony at Ball State. We were impressed that the rates were not elevated for that weekend, as most of the other places we checked out to stay at for this event. I am disappointed that the hotel's rates were quoted higher when we called directly. We used hotels.com & got a much better price, then of course Best Western would not give us the reward points because we didn't book with them directly. I do believe this is unfair, but most of the reward clubs do this I hear.
This hotel has a friendly staff, clean and comfortable rooms, an excellent pool, and its location couldnt be better. The rates are very competitive and the value for your money is good. We have stayed here numerous times and the kids love it. Thanks!!
The staff at this Location was Amazing and very accommodating and very nice, I have stayed there three times before and I will stay there every time I go to Muncie. The pool was very warm 85 degrees and the water was very clean.
I had made reservations for the wrong night, but luckily the gentleman at the front desk was able to shift my reservation for the correct night and keep basically the same rate. I appreciated the friendliness and sense of humor he and the other employee had as well.
The Hotel was very clean. There were new beds in our rooms. The front desk employee was very friendly and courteous. The hotel was very close to the Ball State campus which was the primary reason for the visit. The complementary full breakfast was good and we took advantage of that. Overall the stay was pleasant and was a good value. We will no doubt this Best Western part of our travel plans again when we want to stay close to campus
This place has always been our go to if we go to Muncie. We have been to other hotels in the are in the past but nothing compares to BW... As of right now they are in the middle of remodel but from what has been done to the place looks great!
The hotel is under remodelling and were putting new carpets. rooms are clean and updated with nice furnishings. The only issue is with the professionalism at the front desk. I checked in on Sunday evening and the desk clerk says good morning it sounded funny and was sitting and chatting with a girl in the breakfast area and when i was back to get some directions for restaurants he sounded as if i interupted their conversation and hurriedly gave me some info about eating places. It is a nice hotel location for ball state and would surely help if THEY HAVE PROFESSIONAL STAFF LIKE MOST BEST WESTERNS HAVE.
Can't beat the location if you are going to a Ball State football game. Just across the street from the stadium. Nice indoor pool. The only thing it was missing was a fitness room. I rated the room and sleep quality just average because I was in a handicap room. So the bed was very low to the floor and the tub/shower was meant for a handicap person. The front desk personnel and the housekeeping staff were very helpful and friendly.
Visited my son at Ball State for a football weekend. The hotel was conveniently located across from the stadium. The staff was friendly. The breakfast area was a bit crowded, as it was family weekend, but the food was pretty good. The value of the hotel was excellent.
This property was fine and had everything I needed, and I had no problems. However, it wasn't as new or nice as some newer properties in the same price range. Two college football games nearby might have caused the price to be higher than normal. I had a hard time finding a vacancy in the area due to the games, and this hotel met my needs with no problems. The staff was very nice and helpful.
Best Western Hotel in Muncie, IN is a great place to stay. We checked in at night, the front desk guy was excellent, bed was comfortable, the full hot breakfast was great and the hotel was clean. I met the manager that morning and he was awesome. Although I arrived around 10:00pm the front desk person was as if he was really happy to service me and that made me feel real good, like I was very important, many hotels do not make you feel that way.
This hotel is right up there with the other great quality hotels. It has wonderful proximity to Ball State Campus. The staff is extremely helpful, the rooms are clean and well decorated. Would recommend to anyone visiting Ball State or Muncie, IN to give it a try.
Took my daughter on a college visit to Ball State and spent the night here so we weren't rushed. There was a bug in the shower and the room looked like it hadn't been cleaned in months. Dust everywhere. Because the fitted sheets didn't fit, they came off and half the night I slept on the mattress itself. In the morning I woke up only to see that the mattress that I had slept on all night looked like someone had been murdered on. This is disgusting. Either they never change the sheets to see this or they obviously don't care. When I told the manager he seemed indifferent and gave me a $8 discount. WOW. DONT STAY HERE.
One gets the sense that they are trying to go the extra mile to maintain something more than just the run of the mill roadside motel. The eggs for breakfast were real and not the instant kind. The front desk was extra helpful with check out and faxes. Clean and comfortable.
We arrived early evening - told desk clerk I worked as a hotel manager for more than 25 years and was staying with their franchise because the reviews for the chain I worked for weren't very good . So knowing I know how this should work and the fact service is important to me this is how we were treated . Arrived around 5:30 were looking forward to going to Amazing Joe's for dinner and were happy we had plenty of time until dark . Got Checked into our room and it was very hot so turned the A/C on to find it didn't work . I called the desk clerk he watched it start then stop without cooling off the room then he turned on the heat . The heat hadn't been used for months so it made a strong electric smell . I told the clerk just move us and fix this room at your convenience . He said we are sold out this was Thursday and only 5 cars in the lot at the time . He said he didn't to call his Manager again I waited more than 30min in this now smelly room making my whole party of older people sick . At the point I called customer twice . I went to the front desk without a shirt on cause our cloths smelt so bad . Desk clerk told me had to leave lobby without a shirt on - Told him if I had a decent room I wouldn't be in the lobby at all . Now were are into this more than an hour . Clerk comes back to room and starts explaining to me how to use the heat - I told him It's 100 degrees and smells in here - I've used these same heaters in hotels for 25 years your a/c is broke please just move us again with the sold out . It's now dark and too late for amazing Joe's after my 4th call to customer care the desk clerk now gives us a choice of 4 rooms to pick from . i got upset told him he put us threw hell for hours why didn't you do this when we got here . his reply was as long as I meaning me have been in the hotel business i should have been more understanding . Please if you want to enjoy your trip or vacation stay elsewhere the hotel wasn't even close to sold out that Thursday I counted 23 cars at 3 am
Rooms clean. Water runs. I come for the indoor spa. Priced okay (I'm cheap). WARNING: One time someone hacked the bluetooth on my laptop while recharging. Always disable and turn off your bluetooth when traveling. They hacked it even while passworded. This is NOT the fault of the hotel, but happened while staying there. No way to trace the hacker. :-( Just a word of warning. But as for the hotel, VERY nice! This is the third time I've stayed and I've liked the presentation each stay I will be coming back.
Good, clean value for the money. Has hot breakfast with real food - not just pastries. Nice pool. And no smoking, no pets allowed. Refrigerator and microwave in each room. I am not a fan of the small pillows. Had a nice size flat screen television. Internet service.
Was ok. Day manager wasn't very helpful in trying to get accommodations on first floor for a post back surgery patient, and made him walk stairs to second floor. He stated they were completely booked. There were 8 cars in total in the lot. He was clearly just upset that we came earlier than 3pm, (We had driven from Chicago, and not sure how traffic would be) and had to make him work. Shower was leaking from coupling, and was just a mist. Room was straightened, but not sure if completely cleaned. Dust ruffle was torn in several places.
Find another hotel. Dirty and outdated. The sheets are old, the towels are old and worn. The mattresses are old. The carpets are dirty. Just not a nice place. I've stayed in Best Westerns before, and although they are not luxurious, they have have always been clean and fairly decent places to stay. Not this one.
Security and safety were my issues with this motel. The doors handles on the exit doors upstairs were loose. The back exit door was not locked, even at 2 am. Otherwise, the room was fine, the décor very nice, comfy beds, quiet rooms, clean bathroom, TV was ok. Price was excellent for the type of room and the inclusion of a terrific breakfast. Stayed 3 nights.
Pleasant staff. Comfortable and clean room. Nice breakfast. Read earlier reviews and was little skeptical but there appears to be a good baseline at this time. Some flow improvements can be helpful but overall a good trip. I was greeted well. Room was already open. I had to switch on the refrigerator which could be standard.
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