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Best Western Plus Hotel Monterrey Airport, Monterrey

3.5/5  - basé sur 71 notations.
Carretera Miquel Aleman Km 18. 5, 66600, Monterrey, Mexico - See map

Discover our new luxurious rooms fully equipped, recently constructed in the Best Western Plus Monterrey Airport. All our rooms include amazing amenities such as hairdryers, coffee makers, iron and iron boards, two telephones, cosmetic mirrors, more than one hundred channels free in English, Spanish and French, high-speed & wireless Internet access. If you are in town for business, then make your stay more productive by using our business center for faxing, copying, printing, email access and other computer functions. For meetings the boardroom provides the perfect professional environment. Enjoy the great rates and complimentary amenities at this 100% non-smoking hotel including hot buffet breakfast, transportation service, Internet access and free local calls. You will enjoy our new outdoor pool and Jacuzzi® as well as our totally new and fully equipped fitness center. Enjoy our indoor restaurant with room service available. We are strategically located between the Mariano Escobedo International Airport and Cintermex Convention Center with a five minute distance from the airport, in the heart of the greatest industrial development of Nuevo Leon State. You will keep connected to the outside world wherever you are in the Best Western Plus Monterrey Airport. Whether you use all of our amenities or go out to enjoy downtown Monterrey, you will always end up in a clean comfortable room with friendly and professional staff at your service. Enjoy your stay.

Best Western Plus

Hotel Monterrey Airport

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 70 guest reviews
NOTE ISSUED
Excellent
13
Very Good
34
Average
11
Poor
8
Terrible
4
REFER TO NOTICE
Business Business
37
Couples Couples
11
Family Family
13
Friends getaway Friends getaway
2
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable and useful"

4
17/03/2018

I stay at this hotel when I am in Monterrey teaching technology commercialization at the PITT research center. The hotel has a nice room with a good work desk, a comfortable easy chair with foot stool, good lighting, great shower, adjustable thermostat and plenty of closet space in a good layout. The food is pretty good and the Mexican red wine is lovely. Breakfast is very nice. The staff are very helpful and the facility is well run. I even tried out the workout room: it is small but effective.

Eugenio V, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you for your feedback. We will continue working hard to keep delivering our best service.We hope we can see you back soon. Have a great day!

"The worst hotel stay in the past 20 years! Avoid it like the plague"

1
18/08/2017

Rude staff. They don't treat you like a guest, the treat you like cattle. I cancelled my reservation for the return trip. I will not ever stay there again, not even if it was free! The hotel was empty (I now know why), the air conditioning was not up to par. The only good thing was the guy guarding the parking lot

BigAppleL, Gerente at Best Western Plus Monterrey Airport, responded to this review
Dear Mr. Ortega, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We report to our Maintenance Department the air conditioning of the room you stayed at, so they can do a checkup. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Have a great day!

"Good Value and comfortable room"

4
11/08/2017

The hotel is comfortable and the staff is easy to deal with. The location was great for our visit to the National Charros youth Competition. The hotel was really busy so we only had breakfast one morning because it was so busy. Other than breakfast, I wouldn't recommend the hotel restaurant.

BigAppleL, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you ver much for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice hotel"

4
16/05/2016

Beautiful hotel, nice, large and clean rooms, near to the airport far to city. People at front desk are nice and helpful. Easy access to public transport. You can make coffee in your room, and if you call for help at 1 am they don't have problem to assist you. Fully recommended and hope to visit again.

BigAppleL, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you for your feedback! We hope we can see you back soon! Have a great day!

"Comfortable & close to airport"

4
26/02/2016

Had an early flight home from Monterrey airport and wanted to stay somewhere nearby the night before. Booked a very affordable room by going to hotel website. We arrived early evening and after we checked in the shuttle driver, who was hanging out in the lobby, offered to take my husband and I to a nearby restaurant for dinner at no extra charge. It turned out to be a great local restaurant with nice authentic food. All we had to do was motion to the waiter that we were done and he called the driver to pick us up. We gave a small tip for this service and were pleased with this thoughtful step above and beyond. The hotel itself was clean and comfortable. Great water pressure in the shower and a small mini hairdryer in the bathroom. Free in-room wi-fi but not a strong signal. The included breakfast buffet was decent. Make-your-own waffles were a special treat. Chilaquiles were good too. We drove to the airport, so I can't comment on the frequency of the airport shuttle.

BigAppleL, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you for your feedback! We love to hear that you had a great experience during your stay. We hope to see you soon!

"Good breakfast!"

4
16/01/2016

We had stayed in several hotels close to the airport before. This one has the best breakfast we've seen. The room is definitely perfect to spend one evening, big and comfortable enough. However, since we stayed during New Year's Eve there was no restaurant service and the hotel was not ready with some basics such as a bottle opener or wine glasses for guests. Anyway a good place to stay one night!

BigAppleL, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you very much for your feedback. We hope we can see you back soon, have a nice day!

"Great transit hotel - good value for money "

4
03/01/2016

We overnighted here due to a next day connecting flight from Mexico City to Houston. It cost us US$55 and for that price we got a big room with 2 double beds, a nicely functioning shower and a solid breakfast. PLUS a free shuttle to the airport 10 minutes' drive away. The staff were polite and friendly. The layout of the hotel is slightly odd: all the rooms surround a central breakfast atrium and open directly onto it (but having said that we had no problems with chatter in the morning). The lights in the room are the mini coiled fluorescent energy saving ones which, whilst I understand the reason for their use, gives the room a harsh glare. A small issue. The bathroom is simply functional and not luxurious or big, but spotless and well stocked. Unlike US-based versions of this chain this hotel actually uses real plates instead of awful strife am and they serve more than tired plastic eggs, sausage patties and bananas. There were quesadillas, Mexican-styled eggs and fresh melon in addition to the standard waffles and boxes cereals. Good job! Overall, a lot of bang for buck and an above decent transit hotel.

BigAppleL, Manager at Best Western Plus Monterrey Airport, responded to this review
Thank you very much for your feedback, have a nice day!

"Suprisingly more than expected"

4
25/05/2014

Stayed for several days in May 2014 and found that I could ask for little more at any hotel anywhere. Modern, clean, full amenities and even a very good internet connection, which is not common in half my stays anywhere. The staff was very attentive, seemed they couldn't do enough for you, which was true for the kitchen-dining area too. Would definitely stay here again.

BigAppleL, Gerente at Best Western Plus Monterrey Airport, responded to this review
Thank you very much for your comments! We are happy that you had an excellent stay at our property. We hope you will come back and see us again soon!

"Perfect for road warriors"

4
31/10/2013

The first you need to know is there are TWO Best Western at Monterrey Airport. The Best Western Premier (3 minutes away) and this one (15 minutes away). Be sure in which hotel do you have reservations in order to avoid some problems. Even the taxi drivers from the Airport don't know the difference between the two Best Westerns. This hotel is just fine. Fast check in, good rooms and a very convenient buffet breakfast (coffe, hot meals, fruits and cereals). Don't expect luxury. Expect a good place to rest

"Conveniently located"

3
27/09/2012

After a 20 hour trip that is an issue! Fast wifi, nice staff, free shuttle to and from the airport: cool business and family hotel. Extremely cost effective, they also have a close eye on safety at night over the premises.

"Worst experience of my Life"

1
09/03/2012

I have been to many Best Western in United States of America However its fails to standards that one would expect.If you are vegetarian God Bless You!! They are not at all empathetic to what that diet is. One would expect when you are paying premium price for Best Western guarantee quality you will expect standards but very poor and dis-satisfactory Especially front desk staff name : Beri and Viridiana that you would expect utter customer satisfaction from...Extremely rude to talk with and very demanding as if they obligating us by letting us stay there I would never recommend this hotel to anyone. Please think 10 other options prior to selecting this hotel.

"Very nice hotel for the money!"

5
01/11/2011

We ended up travelling through Monterrey trying to get home before a hurricane hit Cancun and had to stay overnight. The Best Western offers 24 hour shuttle to/from the airport. They have a great restaurant. The wait staff speak enough English to get by. The front desk is multi-lingual in Spanish, English and French. The doors to the rooms face inward instead of outward toward the street for greater security. It is a bit far from the airport--10 minutes opposed to other hotels that are 3-4 minutes but you won't be disappointed. The rooms offer comfy beds and pillows. They have a hair dryer and conditioning shampoo. The towels were nice too. There's a coffee maker in the room. Lots of channels on the tv. Check in/out was very quick.