Best Western Hotel Centro Monterrey,  Monterrey

3.0/5  - based on 50 guest reviews.
Ave Juarez 359 Nte Col Centro, 64000, Monterrey, Mexico - See map
+52 8181254700 +52 8183442463

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Laundry/Valet service
    Laundry/Valet service
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TripAdvisor Traveler Rating
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The Best Western Centro Monterrey is a tourist hotel located in Monterrey downtown nearby to Fundidora Park, Cintermex International Business Center, Fundidora Theater -where the race track cart series take place, movie theaters, discos, and the most important corporations such as Cerveceria Cuauhtemoc Moctezuma, Cigarrera La Moderna, Vitro and Hylsa. Also the Best Western Centro Monterrey is very close to Macro Plaza and Morelos Plaza, where you can find in Mallo a great variety of stones.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 50 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
3
Verygood
 
18
Medium
 
15
Poor
 
5
Horrible
 
9
Business Business 20
Couples Couples 8
Family Family 15
Friends getaway Friends getaway 5
Solo travel Solo travel 1
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Centro Monterrey,Monterrey
  • 4
    « Some rooms need update »

    First room on 1st floor was dirty, thin sheets hair in shower and sink was clogged. Informed front desk they provided room 409 which was great it was clean remodled new tile in shower and had a great view. Front desk gentleman was great. Breakast didnt have many options and wasnt that great. Shutle is wonderful to get around town

    2
    « Bad area & needs maintenance »

    AC ineffective due to air leaks (sunshine through AC hole in wall around edges). Hotel hot and uncomfortable. Bad area (based on what I saw and didn't see). Excellent staff, though, typical of a Mexican hotel. They pride themselves on service and did all I asked. Language was a barrier but manageable. Non-potable water in room and no bottled water given for brushing teeth, etc...

    2
    « Underwhelmed and scared »

    My friend and I booked a stay for 4 days in January 2017 at this hotel, thru Expedia.com. While we were on our way to the hotel from the airport, our taxi driver warned us that the neighborhood was unsafe. Our fears were confirmed when we checked in, and the hotel employee told us to be careful when walking around the neighborhood after dark. The hotel is located in a busy part of town, near churches and open air markets. While B. Juarez avenue is wide and busy, the side streets are narrow and somewhat scary. Amenities at the hotel were less than standard. The room was clean, but smelled. After we complained, it was freshened up and re-cleaned. The "gym" at the facility was poorly furnished and every single machine was broken. The "continental breakfast" consisted of yogurt, cereal, 2 kinds of fruit (somewhat fresh), orange juice (watery) and coffee. We complained to Expedia.com, but the hotel manager played hide-n-seek with expedia agents for 24 hrs, and then claimed that it was too late for us to cancel without a penalty. Ultimately, since the hotel refused to refund for the remaining days, we ended up having to stay at this hotel for the remainder of our stay. We were upset with expedia for allowing the BW hotel manager to play us this way (not sure who is at fault here, maybe both the hotel management and expedia customer service). Several local citizens warned us to be careful around the unsafe neighborhood during our stay, and asked us why we wouldn't move to another hotel in a safer area (sigh!). They also recommended that we NOT use the green taxis, and exclusively work with Uber. Using Uber was fairly easy in Monterrey, and the drivers are usually vetted for safety and can understand English a little better. However, just be vigilant and careful with everyone, especially not flash your dollars around public areas. Overall, our stay at Bestwestern Centro hotel was below average. I would NOT go back and stay at this facility again. Generally speaking, it is safer to stay in San Pedro area of Monterrey, rather than in town. This area is cleaner, nicer and safer. Naturally, hotel rooms are more expensive to book in this area.

    1
    « Needs a lot to be a good hotel »

    The location is terrible, we stayed there by mistake, I got confused. But I thought since it was a Best Western is would be fine. Rooms are clean, but everything is old, even de sheets and carpets! The continental breakfast that is included ends too early and it's definitely not worth to wake up. Service is nice, but still I wouldn't stay there again.

    4
    « Good value »

    Good value for the money. Close to everything downtown with a convenient shuttle available. Friendly and helpful staff. Common conveniences within walking distance. Internet worked well the 5 days that I was there. Room service was timely. Fitness center was sufficient for it's purpose.

    2
    « Horrible Hotel »

    Best Western Centro in . monterrey, mexico was not a great experience! The hotel service sucks and the hotel personell are not very helpful! We went early in the morning to go shopping and returend back to the hotel at 4p.m. and our rooms were still not cleaned. complained the front desk and they did not respond quickly to the complaint. if your paying $100 a night...you would think the rooms would be cleaned by the time you return from a day out! This hotel is not a great looking hotel...hence not great servcie. if you can avoid staying at this hotel please do. you will save yourself a headache! personell are not very helpful and maid service are very very lazy! spoke with the manager <pedro. <not helpful at all. honestly....he had a smug look on his face. he really did not care about our concerns. this is the first time i´ve stayed at a hotel where they do not accomodate thier clients and treat them like children. making them wait 45 minutes to have our room cleaned. They did not compensate nothing. not even a free meal for their maid service error and for thier rudeness. all this hotel wants is your money. other then that they will not accomadate you in any way! words of advice Do not STAY here!!!!

 

Getting to the hotel ...

All directions
· From: the north. Follow 85 Federal Road to Lopez Portillo Boulevard, then follow Universidad Avenue to Alfonso Reyes Avenue. That changes into Jose Maria Pino Suarez Avenue. Continue until you reach Espinoza, turn left until you reach Benito Juarez Avenue, and then turn left again. You will see the Best Western Centro Monterrey. · From: the east. Follow Monterrey, Reynosa. Continue highway to Miguel Aleman Boulevard to Constitution Avenue. When you pass Zaragoza Street take your right lane and turn right on Benito Juarez Avenue. Go straight ahead until you reach the Best Western Centro Monterrey. · From: the west. Follow 40 Federal Road to Monterry to Santa Catarina to Gustavo Diaz Ordaz B...

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