Best Western Centro Monterrey

The double room (2 single beds) is very small. No hairdryer and iron. The internet is slow but manageable. The drainage in the bathtub and bath sink always clogged up. Very noisy from 9 PM to 5 AM due to the bar club nearby (playing music all night long). Would not recommend to stay on the weekends (best is during weekdays). We stayed from Saturday through Tuesday (12/10/22 - 12/13/22). The hotel looks fine but the surrounding buildings/stores look old and shaggy. Very dirty in this area as people littering trash on the street during the day (and the government clean it up around midnight). Free breakfast is very simple just breads, cereals, and juices. The morning front desk staffs barely speaking English (the night staffs are okay). Most of the major attractions are walking distance from 1/4 to 1 mile. Lots of restaurants and bakeries nearby the hotel and food is very cheap. They have FREE shuttle to take you within 10 kilometers distance. We took the shuttle to the point view (mirador in Spanish) where you can view the whole city of Monterrey. The taxi from the airport is $25 USD and roughly 33 minutes drive. Taxi and Uber are also cheap $2 to $5 per trip for 3 persons within 1 to 5 miles. If you are on a low budget, stay here and the hotel is closer to all major attractions. Otherwise, go to the new town or old historical town is much better (1 mile from this BW Centro).

First room on 1st floor was dirty, thin sheets hair in shower and sink was clogged. Informed front desk they provided room 409 which was great it was clean remodled new tile in shower and had a great view. Front desk gentleman was great. Breakast didnt have many options and wasnt that great. Shutle is wonderful to get around town

AC ineffective due to air leaks (sunshine through AC hole in wall around edges). Hotel hot and uncomfortable. Bad area (based on what I saw and didn't see). Excellent staff, though, typical of a Mexican hotel. They pride themselves on service and did all I asked. Language was a barrier but manageable. Non-potable water in room and no bottled water given for brushing teeth, etc...

My friend and I booked a stay for 4 days in January 2017 at this hotel, thru Expedia.com. While we were on our way to the hotel from the airport, our taxi driver warned us that the neighborhood was unsafe. Our fears were confirmed when we checked in, and the hotel employee told us to be careful when walking around the neighborhood after dark. The hotel is located in a busy part of town, near churches and open air markets. While B. Juarez avenue is wide and busy, the side streets are narrow and somewhat scary. Amenities at the hotel were less than standard. The room was clean, but smelled. After we complained, it was freshened up and re-cleaned. The "gym" at the facility was poorly furnished and every single machine was broken. The "continental breakfast" consisted of yogurt, cereal, 2 kinds of fruit (somewhat fresh), orange juice (watery) and coffee. We complained to Expedia.com, but the hotel manager played hide-n-seek with expedia agents for 24 hrs, and then claimed that it was too late for us to cancel without a penalty. Ultimately, since the hotel refused to refund for the remaining days, we ended up having to stay at this hotel for the remainder of our stay. We were upset with expedia for allowing the BW hotel manager to play us this way (not sure who is at fault here, maybe both the hotel management and expedia customer service). Several local citizens warned us to be careful around the unsafe neighborhood during our stay, and asked us why we wouldn't move to another hotel in a safer area (sigh!). They also recommended that we NOT use the green taxis, and exclusively work with Uber. Using Uber was fairly easy in Monterrey, and the drivers are usually vetted for safety and can understand English a little better. However, just be vigilant and careful with everyone, especially not flash your dollars around public areas. Overall, our stay at Bestwestern Centro hotel was below average. I would NOT go back and stay at this facility again. Generally speaking, it is safer to stay in San Pedro area of Monterrey, rather than in town. This area is cleaner, nicer and safer. Naturally, hotel rooms are more expensive to book in this area.

The location is terrible, we stayed there by mistake, I got confused. But I thought since it was a Best Western is would be fine. Rooms are clean, but everything is old, even de sheets and carpets! The continental breakfast that is included ends too early and it's definitely not worth to wake up. Service is nice, but still I wouldn't stay there again.

Good value for the money. Close to everything downtown with a convenient shuttle available. Friendly and helpful staff. Common conveniences within walking distance. Internet worked well the 5 days that I was there. Room service was timely. Fitness center was sufficient for it's purpose.

Best Western Centro in . monterrey, mexico was not a great experience! The hotel service sucks and the hotel personell are not very helpful! We went early in the morning to go shopping and returend back to the hotel at 4p.m. and our rooms were still not cleaned. complained the front desk and they did not respond quickly to the complaint. if your paying $100 a night...you would think the rooms would be cleaned by the time you return from a day out! This hotel is not a great looking hotel...hence not great servcie. if you can avoid staying at this hotel please do. you will save yourself a headache! personell are not very helpful and maid service are very very lazy! spoke with the manager