The Best Western® Hotel Majestic is a four star property located in the Zocalo, the heart of downtown Mexico City facing the National Palace, the Metropolitan Cathedral, the city government buildings and only two blocks from the Aztec Temples. We are a seven story building from the beginning of the century, where Barroque style can be admired in the main lobby, and the stone work, carved wood, bronze and 'talavera' of Puebla mix in a unique way. The rooftop La Terraza Restaurant offers the best view of the Zocalo. Enjoy your stay.
Spent a total of five nights in the hotel (two visits- once at the start of the tour and once at the end).Loved the location right on the Zòcolo in the Historic Central District. Loved the updated, fresh, clean condition of this historic building. Great service and well trained staff, especially Adan in the dining room and Mr Collins at the front desk. Just a few complaints - the seventh floor terrace restaurant was a terrific place to eat and view the plaza below, however the only meals available were buffet style. Lot's of choices but like most buffets the quality was marginal. They also has a bar connected to restaurant but they discouraged you from going to the bar...like they're forced to have a bar for it's customers but really don't want that kind of business, which for us it would of been a terrific place to meet up with our friends after a day of sightseeing but they made it so difficult to use the bar we ended going someplace else where they appreciated our business. Their loss! The best part of the hotel is it's location across the street from the main plaza is also the worst part of the hotel. All the rooms facing the plaza(which should be their "best rooms" and command the best dollars are all subject to the street and plaza noise which is horrible. Unregulated, high volumed, amplified religious rantings lasting for hours rattled the historic single paned window and couldn't quiet this noise. Additionally, trying to out amplify the rantings some idiot of the street below our window was blowing a trumpet sporadically for hours! Not playing music, just blaring out an awful sound. It surprises me that the hotel and/or local tourist industry also such behavior that offends so many people for so long. It seems there is no regulation or permits required and no one tells them to turn it down or regulate the amount to time they can annoy people. And yet at the same time the presence of armed police around this popular plaza is overwhelming. Not just a couple of police but hundreds scattered around the area...and while I don't understand the threats maybe it's just a matter of "perception" to the tourists that it is a safe environment. You'd think that maybe with so many police with nothing to do but look at their cell phone (which they were all doing) that maybe they could actually protect the tourists' ears by making the street hawkers turn down the volume!!!!
The hotel is in a great location with lovely views from the restaurant. The entrance, reception is lovely. I stayed for 4 nights at the beginning of the trip and was in a room that has not been upgraded and the carpet needed a good vacuum. (The cleaners swept the carpet so it was filthy). At the end of the trip I stayed in a refurbished room, it was like being in a different hotel. Others on the tour stayed in rooms just below the restaurant and said the noise was awful. It was fine on the 4th floor.
I am staying at this hotel at the front end of a Mexico cultural tour. It is a great location and the room is clean and acceptable with comfy bed and pillows. A little more friendly and welcoming attitude from the front desk and restaurant staff would go a long way toward improving the visitor experience. Customer service does not seem to be a strong suit. The WiFi does not work at all, and the nearest ATM 2 blocks away had a long line. What is with the scarcity of ATMs in this city? Strange. If I visit again, I would look for a more tranquil location, but it was OK for just a couple nights.
I stayed at Best Western Majestic hotel on Dec. 25. At around 5 p.m. I knew my room would be loud and noisy all night. I went to the desk clerk and requested a quieter room. He said all the noise would die down at 10 p.m. and that he had no room available as all the rooms were booked. I went to bed at 9 p.m. putting pillows in between my head but could not sleep. I was waiting for 10 p.m. since I believed what the desk clerk said. By 11 p.m. the noise continued. I knew I would not be able to sleep. I called the desk at 11 p.m. requesting a quieter room and I was given Room 314. The desk clerk on duty at 5 p.m. lied to me. He said the noise would die down at 10 p.m. - not true! He also said all the rooms were booked. Not true! I will stay here again knowing the desk clerk lied to me. I was finally able to sleep around 12 MN. The shower water also took a long time to get hot.
We stayed on the 2nd floor with a balcony... it was fun and comfortable for us to see all the activities happening on this busy area.... we had the opportunity to see a very important political event from the comfort of our room and balcony.... they have a nice restaurant with a big terrace where they sere buffet on the top of the building. This is the perfect location to know Mexico, within walking distance you will have some of the biggest attractions Mexico has to offer, like the Degollado theater, Torre Latinoamericana, and many other buildings... you can also visit the cathedral and the city tour hop-on-off buses park 1 small block from the hotel, or you can take a tricycle ride around town...you can move around very easily from this property. An important thing to mention is that even though we were on the 2nd floor, we could hardly hear the noise.
The Best Western Hotel Majestic is right on the famous Mexico City Zocalo (city square). It is a century-old historic building, clean and with a lot of character. An incredible view of the Zocalo from the rooftop restaurant. Just steps from taxis to everywhere, and from the major hop on/hop off tour bus stop. Loved the vintage elevator, the staircase, the high ceiling in our room with the floor to ceiling paned glass doors out onto the balcony, overlooking the Cathedral and National Palace. Even with all of the other places to stay in Mexico City, we would stay there again.
Their group of over 30 and would have given up less Stars if the front desk staff and been so accommodating. I'm going to rate the restaurant separately because it was absolutely awful. Old hotel slightly updated my room was on the side of the square. The book fair kept my room too noisy to be in until 9:30 every night. Many guest didn't have hot water in the shower. If money is your main concern this is a great location, however there has to be a better choice someplace. Bed was only good because I was exhausted. I had to run around in the shower to even get wet and it was only hot to very last day but mine wasn't cold ever. There's only one elevator and has to be done by staff as it's an old-fashioned manual control and it's very slow. Staff at the restaurant but sends 70 plus year old women back down to get their breakfast ticket even if their ticket just had the wrong date on it. With the ancient elevator it was a real bad experience.
The good things - If your all about location this is the place for you, located steps away from The Historical District with lots of shops, restaurants, historical locations and night life in walking distance. Sergio at the front desk was fabulous, when he was working things would be take care of quickly. They have a beautiful lobby and security at the front door, and there is a beautiful view from the restaurant. The bad things - The walls are paper thin, you can hear every sound in the halls and surrounding rooms. There was only one elevator, you could wait up to 20 minutes for it. The beds are very uncomfortable. Every night we had to have our key remade as it wouldn't work, since the elevator took so long we would climb the stairs, one night we had to make 3 trips down 4 flights of stairs before they got it right. The rooms have NO air conditioning or heat. If your in an inside room their is no way to get any ventilation the windows open to a inside central lobby, so the rooms get very stuffy and smelly. We asked for a king bed and got twin beds, and were told most of the rooms have twins beds and they cannot control if no beds are available at check in. The linens, towels sheets and blankets were itchy and tattered. The shower, sink and toilets looked like they had never been cleaned. The service and food in the restaurant was terrible, the waiters were rude, and forget having a drink with your meal, even water would often not come until dessert. So great location, and Sergio did his best to fix everything, he is the only reason I would consider ever going back there, so if your booking a reservation be sure to check and make sure he is not on vacation that week.
The hotel has the best location in town overlooking the Zocalo. The staff are very helpful. When we arrived we were offered the choice of two rooms, one on the 3rd floor and the other on the 6th overlooking the square but we were warned that the 6th floor would be noisy due to the restaurant/bar being directly above. We tried the 3rd floor room but switched to the 6th due to the street noise. The restaurant closed around 11pm and there was no more noise from above until breakfast. Unfortunately around midnight trucks pulled into the square and work started on erecting tents and stages for an event at the weekend. This carried on for every night of our 4 night stay including a sound check that finished at 3.20am - No air conditioning - No double glazing - Great location - lovely staff REMEMBER EARPLUGS (and remember the earplugs)
You can not beat this location! The hotel is perfectly situated to view life on the square. The hotel is old and in need of some renovation but is perfectly acceptable, clean , and comfortable. It is noisy, so bring earplugs if you can't ignore loudness. A wonderful, characteristic hotel. Be aware of what you getting and be prepared but definitely recommend this hotel.
The building is definitely beautiful. Old style. But so much noise and I was in one of the inner rooms, so can't blame the people on the street. it's absolutely a place to avoid unless this is your first time in CDMX. Not recommended.
The location of this hotel is unblivable. We were a group of 10 with 7 rooms for 8 nights. All agreed the location and the character of the hotel was perfect. If you are sensitive to noise while sleeping, bring ear plugs. Top floor is very noisy at 7:00am every day due to rooftop restaurant dragging metal furniture around. Staff are bit cold but very helpful when needed.
Although this is an excellent location the rooms need a renovation. Tv worked but no remote. Very noisy and food at the rooftop restaurante is average. Location is great and views are amazing. Traditional hotel next to the main square (zocalo)
I stay at Best Western properties often, 15 different hotels in the past year. I am almost always pleased with my stays,. This is one that BW needs to lose. My room was loud, funky and smelled of roach killer. I was moved to a interior room that was even nastier, no remote and when one was delivered I had to wrap tissue around it for fear of contracting something This room also smelled of roach spray. It contained 2 hangers In a scary closet. I left the light on in it all night. It was after midnight when I checked in due to delayed flight, otherwise I would have departed this beat up place. Cabs/uber cannot access the log by so have a nice walk to catch one. The Hampton Inn and NH Centro historical are nearby and both are worlds apart better then the raggedy old Majestic.
The most deceptive impression of an hotel ever! An old hag of a building with a great facade but bang in the middle of the old city centre which is a 24/7 fish market with drum beating and street vendors crying hoarse. Constant loud noise from the streets. Banging doors, and clanging elevator doors. Echoing footsteps in the hallway. Wanted to rest after a long night flight but simply can't get a wink of sleep. It's just hell. And no refunds,so stuck here for the next 3 days. Had no idea it would be this bad. Checked in only this morning and am already considering saying goodbye to the 200 USD paid in advance and move to another hotel. It's unbearable! my advice is if you like the old architecture, admire it from the outside, but don't stay here.
This is a very charming hotel with absolutely wonderful service, especially the front desk which is ready and helpful with transpo, tours, and tons of other things. Plus the breakfast buffet is fantastic (get it included with your room) and in a beautiful dining terrace overlooking the Zocalo. Be prepared to not have enough electrical plugs and to have to ask for a working coffee pot and to get used to the rhythms of noise from the Zocalo (which quietened by 10pm most nights). This is an older hotel, but we couldn't have been happier. Will we stay again? Since we've fallen in love with CDMX we will explore other areas of the city, still for the first time visitor this is a great location central to most sights and great dining experiences.
This hotel had some real positives, but also some drawbacks. Would I stay there again? Yes! Positives: Great location Charming, old building Good Wi-Fi Amazing king-sized bed Large rooms with high ceilings Window overlooked Zocalo Square Negatives: No air con 2 days out of 5 my room was not cleaned by 4:30 pm Frayed towels and worn bed linen Very noisy outside (and thus inside) Very little space in the bathroom to set out cosmetics My outside window was not secure but the handyman brought a metal bar to make it safer No washcloths Squeaky floors
We were there specifically for some events taking place on the Zocalo. When we found out our room was an interior room with no view, I gently complained that we had booked far in advance so we could have a view. With no further prodding the check-in clerk gave us the option of a smaller room but with a wonderful view. That's how it was for our entire stay, the staff always being helpful and kind no matter what our needs were. I cannot say enough good things about them. The hotel itself is of course older but it is so beautiful and has so much character. There are times we like a new, shiny and modern property but for this trip we could not have been happier and I can't think of a better location. I was actually pleased with how well maintained this hotel was because I was expecting maybe less after reading some other reviews. The Zocalo side was particularly noisy during our stay (due to the above mentioned activities) but it didn't really bother us, although it is something to consider if you noise bothers you.
This hotel was perfect for my needs. As a first time visitor to DF it was super helpful to be in the heart of major tourist attractions. We were blocks away from the Temple Mayor and just across the street from the Mexican White House, the Palacio National. There was easy access to stores for things like medicines and all kinds of restaurants and snacks. The noise level was high since the World Cup was going on, but it was fun to be able to access games and concerts just outside my door. I don't think I'd stay anywhere else when I go back. The staff were super helpful which I think is standard, but make sure you put out your "do not disturb" sign up for the morning if you want to sleep in because the cleaning ladies are very prompt in showing up first thing.
This old hotel is in a perfect location at the core of historical center. Rooms are reasonable. Staff is very friendly and always tries to help you. For example, I complaint when some European guests were smoking in common areas and they solved the problem instantly. The only negative point is the breakfast, if included, it's expensive and looks like a tex-mex brunch. So it's better to walk around and have a simple breakfast in one of the many cafeterias in Plaza Mayor area.
Greetings! If you want: Uncontrolled noise from activities on the Central Square in front blasting the whole neighborhood at early hours on the PA, and in the interior atrium rooms, noise from vending machines. If you have to ask repeatedly what happened to my laundry.... If you wake to find a flood in the bathroom floor.... And cockroaches in the bathroom Shall I bother continuing the list??? Got the picture??? And I paid in advance....no refunds. Go figure. Have come here over the years and now this is the last straw. I love Mexico but this is the worst.
I'm astonished to read so many bad reviews, when my stay was excellent in all ways. I have stayed in CDMX at least once a year for 35 years, principally staying in a hotel that is no longer open. I decided to stay here based upon location. I was given a room on the 6th floor with a balcony and French doors overlooking the zócalo. It was not particularly noisy at night, and generally quite quiet after 11. The furniture was old fashioned, but charmingly so, I had no problems with hot water, WiFi, comfort of the bed, or cleanliness. The staff was friendly and helpful. After the second morning, the waiters remembered that I like steamed milk with my coffee, and automatically brought it to me. I will stay here again.
Great location, renovated rooms, however they have a serious problem with cockroaches and general cleanliness of the place. Although I never used the coffee machine it was filled with water (at least it was full for two whole days). If you're up for watching cable tv some channels work (local broadcast) and others at times (cable channels). For sure I won't come back again.
We decided to select this hotel for the location and the inexpensive price. It's right off the corner of the Zocalo and within walking distance to many places on our to see list. We were gone most of the two days we were here, so the rate was perfect. The room is really small and does not have AC, which was only an inconvenience at night but we simply opened the windows. The bathroom was roomy but didn't have hot water one day. We stayed on the 4th floor facing a wall, so no view. The elevator was annoying as it required staff to work, we often just took the stairs to avoid bothering staff. The building is old but staff are very helpful and friendly, I'd recommend this hotel for the location alone!
I should be kind here because I realize this is a really old building, and an old hotel. There are a lot of majestic things about it for sure, and it's in a great location. However there are a few items that guests should note if they plan to mix some business with pleasure. 1. Lack of electrical outlets - I had to move furniture around to access outlets for my laptop, and for chargers. Even to plug in the coffee maker, I had to move the TV dresser out of the way to plug it in, and rest it on the floor. 2. The internet is somewhat unstable, thought it was fine most of the time. 3. The room itself leaves much to be desired. It could really stand some basic redecoration so it doesn't look so 1960. I mean, it's under lit. The carpet looks old and the furniture is quite a drag to look at. 4. Being in the heart of the city, it's difficult for taxi to reach the hotel. It often requires a block and a half or even longer to walk with luggage to reach hotel. This is due to the roads which are often closed at night time around the Zocalo and adjacent streets. For some meetings I had, given the traffic in this area, it was faster to walk a than to have a taxi come to collect me. It made for good exercise. No complaints about that. 5. Temperature was fine during my stay but I should mention that the air-conditioning is lacking. The room does have a 3 speed fan. But that's ok, I was able to find a great rate so perhaps it doesn't give me the right to complain. My comments above are mostly for guests which are here on business and willing to trade some pros and cons. This hotel is near so many tourist sites around the Zocalo, and also many great little cafe's and shops.
The Hotel is idealy situated on the Zocala, an enoormous Square in the Heart of Mexico City. Overlooking the Presidential Palace and the National Cathedral. The Staff were friendly and efficeient. My only complaint was the unavailability of Ice machines, Guests had to got the Bar on the Top Floor for Ice.
Old style charm even if no mod cons like cooling and reliable wifi. Had a room overlooking Zocalo which was lovely except very noisy right through the night with sirens, drilling at times (?) and the pedestrian crossing sounds every few minutes! We had to leave the window open the second night due to the heat which definitely didn't help but it was still noisy with windows shut. The breakfast buffet was big and included hot chicken, crab on one day (!), stews as well as the usual breakfast fare of scrambled eggs, cereal, fruit etc. I thought there was plenty to eat. Having said that overall I think it's an ok place to stay but perhaps with an inside room and low expectations of luxury. It is a perfectly adequate hotel and we found the room well cleaned every day.
We are staying here right now. The hotel is beautiful inside. Old School Beautiful. The staff is fantastic !! Our room looks directly over the plaza and a fantastic view. They have a bar and restaurant on the top floor with unparalleled views. If I had one suggestion is that they should make the restaurant more of a restaurant with menus for dinner because this location cant be beat and they would do amazing business with those views in the restaurant. This is the only place I would consider staying next time we come back to Mexico City and would highly recommend this hotel to anyone. Very safe location and the plaza is really quiet at night. We keep the windows open and the noise is minimal
I didn't read reviews until after I had booked our stay at the Best Western Hotel Majestic and was a little concerned about some of the things I read, but let me tell you our experience was a very good one. First, the hotel. It's an old hotel and the rooms are clearly not what you'd find in a more modern hotel. The mattresses are a little too firm. The furniture is old, but not worn. The showers can be a little tricky. There is no air-conditioning and the rooms might get little stuffy in the warmer months. The building and the rooms have an appealing, colonial feel to them, although the hotel itself was only built in 1925. The rooms are simple, but well furnished and clean. There was and in-room safe for security, and our bathroom was very clean and appeared to have been recently remodeled. The free Wifi worked just fine. The location is unbeatable. Our room had a spectacular view of the Metropolitan Cathedral, Presidential Palace and Zocalo. The windows open up to take in all the sights and sounds. It felt like we should be paying a lot more for the location. There is a rooftop restaurant which serves an excellent buffet breakfast (included in the price of the room) which has an equally spectacular view of the Zocalo. It's an incredible place to enjoy breakfast and to start your day in Mexico City. The best thing of all was the service we received. The whole staff was consistently helpful, courteous and friendly. I felt like everyone went out of their way to help us and make us feel welcome. We traveled with three kids and they were able to accommodate us in one room with two queen sized beds and an extra roll-away bed which was nice. I should also add that the security here is quite good. There is one entrance that I could see which is constantly monitored by multiple staff on-duty 24/7. The area around the Centro and Zocalo has a heavy police presence and it is quite safe to walk around the area at most times of the day. There is a subway station a block away, and it's an easy place to find a taxi or catch an uber. Would definitely stay here again.
I read reviews where people said the shower ran all over the bathroom floor. Well NOT IF YOU PUT THE SHOWER CURTAIN INSIDE THE TUB. Complaints about the buffet: I don't get it. Lots of great fresh fruit, pork chops, chicken dishes, freshly fried tortillas, good juice, all you can eat for about $10. I stayed here 20 years ago, and again for 8 days just recently. The location and architecture are fabulous, the staff very helpful, bed really big and comfortable with lots of pillows. The only slight thing I missed was a reading lamp, as the ceiling lamp wasn't really designed for that. I also got a decent deal on my stay. Also my laptop fit nicely in the in-room safe.
Hotel is very centrally located right on the Zocalo, close to Metro, close to many restaurants, basically close to everything. Hotel is old, that is the charm, the staff was more than friendly. Breakfast was excellent, view from restaurant was incredible. Is our 2nd time staying there and reservations staff could not be more friendly and helpful. This will be our hotel for all future trips as well.
Hotel is not the best in look. It has the historical feel, but rooms are quite old. Location and price are good for what you get. It's literally in front of “El Zocalo”. Lots of restaurants near by, try “Azul Histórico” and “Taqueria Arandas”
The rooftop bar/restaurant should be packed with customers, the view of the Zocalo is amazing, instead it was empty. Best Western, you need to do something to improve the ambiance and you would be busy every night. You have the best location in town, yet the place felt dead. I have to say we did enjoy our cocktails but were not tempted to stay for dinner.
Old historic building over looking Avenida Madera. We had our choice of an inside room with no window and a king sized bed or an outside room with a view of the city and twin beds. We went for the view. We had to go buy my husband some earplugs but we don't regret the view. We watched as all the people walked by on a busy Saturday. This is not a 5 star Hilton, but for the price and the experience I found nothing wrong with it. The twin beds are nice and firm. There is a flat screen TV (don't forget to ask the front desk for the remote control). The staff were all very nice and friendly. If you can't sleep with noise you will either want an inside room or another hotel. It is noisey late into the evening.
This is a great location to tour the City from. In fact, I doubt there is a better location. The Hotel staff is very friendly and have good contacts for reasonable private tour so one doesn't ever need to take a public taxi. We have stayed there five times over the last six years, each with a different group of friend/relatives. The breakfast is wonderful too.
I've stayed @ the Majestic w 2 successive husbands over the past 30-40 years, and now with son just 2 weeks ago. I still like it a lot--BUT furniture is dated, rooms are drab, old-fashioned--like a few Paris favorites! You MUST stay in a room facing the Zocalo, which I always have; they're terrific--old French windows opening onto the scene which includes early morning & sunset serenades by the army as they raise, lower the flag. Food/service are good in the dining room-same wonderful view of cathedral, national palace, Zocalo. Ancient Aztec city is just around the corner. Rooms are spacious, clean, just OLD furnishings. Front desk helpful. Inexpensive, the perfect place in M-City in terms of price, location, views, service.Just be sure to be ON the Zocalo side!
Rooms clean and vary by floor - avoid staying on 6th floor which is below restaurant Breakfast very poor Food service poor in am and very average other times Not on top of it's game Area is ver convenient to government attractions
Rooms overlooking the square are interesting, but can be noisy. We asked for adjoining rooms, and actually got THREE rooms, with a living room between, for the same price as two rooms. Clean, nice restaurant on roof, with views of course. The hotel entry is on a pedestrian only street, and when we were dropped off by the taxi around 11pm, the hotel's outside lights were out, so we walked right past and around the block by mistake. There are many homeless sleeping in that area at night, but we did not feel unsafe at all. Hotel is in 100 year-old building.
Do not stay here under any circumstances. My mother and I came to this supposed 4 star hotel expecting the excellence that its heritage promised. After all, it was located right on the zocalo in the historic district of Mexico City and had been a favorite, famous place years ago. Except for its location, this hotel is an embarrassment to the Best Western chain that now manages it. The people who should have been the most polite, the front desk clerks, were rude and dismissive, even though I speak excellent Spanish, especially for an American. They did not go out of their way to help my 90 year old mother who arrived a day earlier and who doesn't speak Spanish. The elevator man was the only friendly, respectful person there, apart from the maitre d who isn't really connected to the hotel. The water was barely warm, the keys didn't work and we had to rekey them four or five times during our 4 day stint. But the worst part of this experience is that my iPad Pro was stolen right from its zipped up case in my room. The irony isn't that no one touched it while in cheap hostels in Bolivia, but here,in a fours star hotel in a suppos d safe part of the city, it was taken. After searching the downstairs and maids quarters, we decided go to the police, who were wonderful. Upon our return, I found that my computer had been mysteriously returned and placed under the sheets. Of course I was thrilled that it had been returned, but the hotel continued to deny any involvement in this incident. Shame on the people in this hotel for putting us through this ordeal, for their denial, and for their dishonesty.
Warning: Don't stay here. I came with my daughter expecting the glorious place I'd stayed in 35 years ago, right on the Zocalo. An architectural gem built in 1937 for Jazz Age stars. No more. Not just a relic but a wreck.No heat, no reliable hot water, room key cards that fail to work, surly receptionists (I was required to pay for entire stay in advance), unusable lobby, a franchised restaurant with the same buffet for breakfast, lunch & dinner. WORST: My daughter's costly iPod Pro was stolen from a zipped case in our locked room while we were out. Management stonewalled. We went to the police and made our report. After we returned late that night & prepared for bed, under the top cover of the newly made bed , the iPod had magically reappeared. We've traveled to Mexico many times over the past decades and stayed in many kinds of hotels from Chihuahua to Chiapas, but this is the first time we've left a hotel with anger and distrust. Best Western should end their franchise with the once but no longer Majestic.
We stopped here for our last 5 nights in Mexico. The hotel entrance is tucked down the walking precinct so our taxi driver missed it on the first attempt! Reception staff were welcoming and we were shown our room on level 5 with a window onto the central atrium. It was noticeably old, with worn carpets and a very dated bathroom. The carpet had quite a lot of hair and debris in it, like it had not been vacuumed for a while. We thought this may have just been missed and maybe done the next day, but did not seem to have been done at all during our stay. The atrium can be quite noisy as sound echos from the seating area on level 1. This was really noticeable when chairs were moved, screeching on the floor, I do recommend ear plugs. Hot water seemed a little erratic, sometimes just luke warm, but ok for most of the time. The rooms facing the zocalo did seem more modern and well kept from the little we saw. For the price we paid, we would have rather had a newer quieter room at the Hampton by Hilton just down the road, this appeared to have much nicer rooms for a similar price. Then if you fancy a view of the zocalo, you can always go to the Zocalo Central Hotel for dinner!
Stayed at this hotl. Location is the only thing good about it. Rooms are old, bathroom floods after a shower no hot water and I had problems with hot watet. Very bad maintenance throughout the whole hotel. No heating system in the rooms , whem the Temp. outside is below 10 degrees .
We stayed here during the holidays. It was Very noisy until midnight. The Wi-Fi was insecure and spotty in the room. It was only spotty in the restaurant. Our room was not cleaned on two of six days. We had to ask for water and coffee. There were dust kittens we could have named under the furniture and the floor was never swept. Most of the staff were helpful and friendly. Location- great.
They'll tell you all the rooms have wi-fi. What they don't tell you is that the only place it actually works reliably is in the lobby. The routers on all other floors are antiques that fail constantly. If you don't want to spend your entire time hassling with the internet, forget this place. If wi-fi isn't important, it's a great location with good staff (except for the "technician" they send to fix your wi-fi, who doesn't have the slightest idea of what he's doing).
Stayed at this hotel for the location. Probably is the only thing good about it. Rooms are old, bathroom floods after a shower and I had problems with hot water throughout my stay. My room was noisy and internet never worked properly. It seems theyhave modems hanging on the corridors for all rooms to share it. I am the kind of person who prefers spending money on other things rather than in accommodation, but this hotel is a trap. Not reccomended at all.
We dropped in at the rooftop terrace restaurant with the family for a quick refreshment. The terrace has an unbeatable view over the Zócalo (the city's main square). The restaurant was not busy with several empty tables. Nonetheless, we were not allowed on the terrace unless we purchased the full buffet. They would not accommodate our family for a 20 minute stay notwithstanding many empty tables and instead directed us to the outdated, unwelcoming interior salon. The door captain was respectful but condescending.
Good things first: the location is great and the building itself is truly majestic. However, the room was not clean and the bathroom was not cleaned even after telling the staff repeatedly. The receptionists were unfriendly and snobbish, and didn't provide us with any useful information as individual travelers. Other guests were loud and rude in the corridors as well, I guess that's the kind of clientele the hotel attracts in Mexico. Definitely no value for money and no recommendation.
My husband, parents, and I had a wonderful stay at this historic (16th century) hotel. The location right on the Zocalo main square and along the pedestrian-only Madero street can't be beat. The view from the rooms (505 & 605) were incredible. We're grateful to the staff for putting us in the spacious corner rooms on the 5th and 6th floors, even though we booked last-minute. This also made dining on the 7th floor very convenient. The restaurant has the same terrific view, and the food was very good. The chicken was tender. The waiter recommended a carafe of the house beverage that was like a local twist on sangria (red wine, apple juice, mineral water, cinnamon, and floating cubes of papaya and melon). Yummy!! The service was excellent, and we all especially enjoyed speaking with the sommelier (so sorry I didn't get his name.) He was very informative regarding wine in Mexico and Latin America, and obviously loves what he does. The breakfast buffet was also excellent. We payed extra for that, although I think it's usually included with the stay. We booked using a 3rd party online, so no breakfast. It was 200 MX pesos per person--expensive for Mexico, but very good, and we had table service for coffee. When the waiter knew we were waiting for pancakes, he brought the new batch out on a plate for us. Since this is an older building, I had the luxury of an actual tub to take a bath in! The beds were comfortable and the rooms reasonably updated in old-fashioned style. Of course, this is a 500 YEAR OLD building. And it is downtown in a major metro area. If you want five-star luxury with perfect peace and tranquility, don't come here in the first place. We heard music from the square until about 10 or 11pm, and then some rather bad, drunken, a cappella karaoke on some sort of loud speaker for another hour after that, but nothing a pair of earplugs couln't fix. Early morning was calm and quiet. My parents said the floor in their room was somewhat dirty, with a dried spill of some liquid. My dad appreciated the hotel decor with old black and white photos and antique wooden carriage wheels on each level. The talavera tile was lovely, as was the atrium. Beware that parking in this area is a headache. Parking is not provided by the hotel. The ramp they recommended was full and the entry was being blocked. My husband eventually parked about 4 blocks away for the outrageous fee of about $50 USD for less than 24hrs! In all, this was a special place to stay to appreciate the history of this ancient city. I would stay here again!
The magnificent Zocalo with all of it vibrancy is right out your bedroom window...though even on a Saturday night it quiets down sufficiently for a good sleep by midnight. That being said, if you don't want the "feast of sound and light" be sure to ask for a room facing into the inner courtyard.
After our 28 hour flight from india, we reached to hotel @ 2PM... Hotel manager told us check-in time is 3 PM.... I have told them about our flight & it's a matter of 1 hour only.. But manager was not supportive. Manager gives us rooms after 3.15. Location is good. But uber will take time to pickup. Rooms were too old. Furniture is also old.
From the moment we checked in - we were treated to superior service. The concierge went out of his way to provide us with excellent suggestions, private, day-long, hired drivers, and general local custom tidbits. We had a room on the second floor with a balcony that was on the main strip - gorgeous views of the City Square and Cathedral. The rooms were charming and clean, and the beds very comfortable. Access to the Metro only a 5 minute walk, and shops, convenience stores, and restaurants just next door. If you want a "quiet" experience, ask for a room facing away from the street - as the sound tends to stay pretty loud until about 11pm - but I loved it - the energy was electric and we expected that during the 3 day long Day of the Dead festivities. There is a roof-top bar and restaurant - but to be honest the food was the worst we had in Mexico. Not authentic at all - it was more of a mish-mash of bad American dishes....(think Vienna sausages in gloopy sauce, and ill-prepared chicken cordon bleu.) We ate breakfast and tried a dinner buffet but felt really disappointed each time. Luckily, there are many places to eat in very close walking distance and street food galore - which was just fantastic. I am planning to return to this hotel due to the excellent location and truly superior service.
This hotel is located on the main square in Mexico City (Zocalo), which makes it an ideal home-base to walk around downtown, which is full of museums, churches, impressive buildings and many restaurants. The hotel is old (80 years as a hotel, but in a much older building), but it is relatively well kept. The price is very reasonable, especially once you consider how much you will save on taxis. They serve breakfast on a terrace on the seventh floor, with a very good and varied buffet. The downside is very poor wi-fi service.
If you try to find where the city center is, you should stay in hotel majesic. The ambiance is unbelievable . 5 minutes to templo mayor, 3 minutes to cathedral and near the turibus Breakfast is not so good and a few type of food. Rooms are historic, hot water come late when you turn on it
This is a beautiful hotel with the tiling, the atrium etc, but unfortunately we did have some problems during our stay. We had a standard room, perhaps a more expensive room would be better, however - the bed was uncomfortable and the bedhead banged on the wall every time I turned over; the bathroom was very old and worn; the curtains were very dusty; our first day there was no bathmat in the bathroom, the second day we had no towels at all and had to ask; we left a bag of laundry for collection and ticked same day return and it was collected, but not returned. Luckily we still had one more day left and it was done and returned that last day. On the plus side - the main areas of the hotel are gorgeous - reception, the atrium, the staircase etc; the location is perfect, we had a view of the Zocalo and cathedral and there are shops and restaurants close by; we found it very easy to walk to a lot of places - the Cathedral of course, Palacio Nacional, Templo Mayor, the Secretary of Education Building with Diego Rivera murals, the Palacio de Bellas Artes, the Museo de Arte Popular - all within walking distance; the reception staff are friendly; we had the included breakfast in the rooftop restaurant, which was very nice.
I always wanted to stay in this hotel with amazing view to the 'Zocalo', view was great. I think the overall condition of the rooms could be better, room was clean but old... I like the classic architecture but I couldn't get hot water in the shower.
The location of this hotel is PERFECT. Right on the Zócalo, I could see the Cathedral from my window.The hotel has a very nice view on the Palacio National. And even if your windows are looking at the inner yard it is still pretty. There is a restaurant, buffet style on the top floor. The staff at the front desk was very friendly and helpful, and the room was a great value for the price. The room was nothing fancy, but it was still good. Highly recommend!
For about 25 yrs this was my favorite stay. Central or walking to everything in the Centro. But they have not kept it up. The rooms and baths need renovation. The top floor restaurant was expensive, had no wines by glass, and limited menu. It used to be much better. We had a room overlooking the Zocalo, but construction kept us awake. After some trouble we got a quieter room. But with no outlets for charging. The Wifi was very poor. Wait til 3am to get online. Also, the street has been closed to traffic so you have to go to the corner for your cab. Though there's a good French bakery next door. I think there are better places to stay nearby.
Greetings Travelers, so here is the real skinny. I have stayed here several times over the years and so decided to stay again. What I can truthfully tell you is this, room was really disgusting. Floor dirty, shower curtain so short that it barely covered tub and water on floor, maybe that is why there is a drain in the middle of the bathroom floor. Cockroach in bathroom. Sent clothes to laundry and they wrecked 2 pairs of my pants and when I took them back to the reception, no apologies. Paid a handsome price for the laundry. So now without clean pants. Night time pervasive smell of sewage wafting in the room. Requested initially a quiet room and was given one facing the main square and noisy until 10 pm. Chair in room needs repair. Breakfast in upstairs restaurant way overpriced, and for the fixed cost, they charged extra for expresso. And since there are many choices of places to stay, check out another place.
The check-in process was not what I was expecting. I was meeting a relative in Mexico City and when she called to try and make a reservation, she was told they did not have a parking garage to accommodate her vehicle. When she asked what their guests did with their cars, she was told she needed to figure it out on her own. Very disappointed I wasn't able to stay in the same hotel as the rest of my family. The staff could have offered suggestions or been more respectful when declining her requests.
Surreal views from second floor corner suite with three balconies and rooftop lounge and restaurant. Superior service provided to us at all times. More furniture and better lighting is needed. I highly recommend for location. I used hotel points and got a great deal, the posted cash price I observed was premium. As others have said it is extremely loud at that corner! Bring earplugs if you expect any sleep. No air conditioning, fair water pressure.
This is an beautiful hotel inside an ancient building which is in the middle of everything. The room was clean and well-appointed. The view of the Zócalo (plaza), the flag, the National Palace and the large flag was wonderful, but depending on whether or not you want to hear the sounds of the city, the sounds could be an issue for some. Street traffic, activities at the Zócalo, cathedral bells and (at least in June, 2017, construction activities in the plaza that went on all night long) could keep one awake. There is no air conditioning, nor heat in the room, I understand that is rarely an issue, but it did require that I had the window open for fresh air... and the sounds of the city. I wanted a Mexico City experience, and this hotel delivered. If someone wanted a quieter experience, I would recommend an inside room which faces away from the plaza The hotel is close to the plaza, and Madera Avenue is a pedestrian only street with many restaurants and shops. I enjoyed every sound, every minute in this hotel and will return to to it the next time I visit this wonderful city.
I stayed this hotel with my family just one night, but was a nice evening there. The viewing from balcony is excellent, staff very nice. Bathroom gets to much wet when you take a shower. You can walk around just leaving the main entrance. Elevator very old, but so much nice, l love it.
If you are looking for a hotel that is at the center of it all, then book a room in this hotel. If you prefer a quiet location, get one that is facing the Atrium or the center of the hotel. However, it becomes noisy when people talk loudly in the premises. If you want to get the view of the plaza, ask for a room facing the Zocalo square. A higher floor if you will since the street noise can be loud too. Cars, people and the church bells can be heard from these outside rooms. As for the rooms, we got a double one with a king bed, and it was spacious and provided an excellent view of the Square. The room was clean with a TV, alarm clock, coffee maker and hair dryer. The 7th floor/rooftop restaurant provided a very nice view of the Metropolitan Cathedral, the Zocalo Square and the old National Palace. Please note to all travelers that there is no A/C in the rooms of the hotel, but you can ask for an electric fan be brought to your room, free of charge. Same applies to the bottled water in your room, they're free too. Wi-fi is spotty at times. For the hotel location, you have a bakery, a convenience store, an ice cream shop, a taco place, lots of small stores, currency exchange, coffee shoppes, among others - all within walking distances of this hotel. If location to you is important, then this is at the center of it all.
I love this hotel, personnel is very friendly and professional. The location is great, very close to museums, things to do downtown Mexico City. The lobby is nicely decorated. The rooms are comfortable.
I've been here since Thursday afternoon and leave tomorrow morning. I wanted to leave this review since it's fresh on my mind. Location, location, location is all it has Walking distance to just about anything you need. Can be seedy at night though. You can hear all the people walking down below and police blowing their whistles all day and night Has an Old, rustic feel with squeaky floors Have been here for 4 days and didn't see any females working the front desk, in the lobby or in the bar In the room; No AC or heater No ceiling fans No fridge or microwave No ice machine anywhere, have to call desk to get some ice delivered to your room or go buy some next door Very loud inside, thin walls, workers were slamming doors at 7 a.m. This morning (Sunday). WiFi can be spotty at times Bell from cathedral next door rings often and loud everyday, it's been ringing nonstop all day today. I requested room with 1 bed and got one with two. Went downstairs to ask and was told they were sold out. I will not stay here again. Feel free to send me a message if you have any additional questions or clarification.
Pros: It has a nice view on the plaza, the rooms are tidy and clean, nice terrace on the last floor. Cons: too noisy as it is very close to the pedestrian street, no air conditioners, wifi connection is terrible, and the shower didn't have hot water at all times. If you're on a budget and want to stay in the center of the city then it is okay.
This hotel is located at the Plaza. The restaurant is located at the top of the building on the 6th floor, with beautiful views of the plaza. Here they serve breakfast. There is manned elevator up to the individual floors. But a bit worn with noise from the pedestrian zone until midnight. The room was large, clean and tidy. The staff at the front desk were not so service minded, but the restaurant staff and cleaning were friendly.
Stayed here for a couple of nights in March 2017. Located right on the corner of Madero (a pedestrianized shopping street) and the main square (Zocalo), the "Majestic" lives up to its name in an early 19th cenury sense. Now rather faded, but at one time it must have been truly majestic: masses of rooms around a large atrium, views of the government palace, etc. Our room on the first floor (2nd!) was ideal, staff efficient, and the price very, very low. I would heartily recommend it to any budget-minded traveller. There is a tiny French pátisserie right next door for a superb continental breakfast.
We stayed on the 6th floor. The view was amazing! Every morning we watched the sunrise over the square it was fantastic. The staff was outstanding. Helped us out in every way possible. This hotel is in walking distance to everything. Would go back. It's a clean and cute hotel.
Excellent place to stay if you going to Mexico city. Nice view to the Zocalo, walking distance to El templo Mayor and Bellas artes museum, cathedral, restaurants, plenty to see arrown with out a car. My kids had lots of fun, on weekends they have events at the Zocalo and we got a perfect view from our balcony!
Okay, it is way cool location. My window opened onto the Zocalo and the view was spectacular. However, be prepared to walk your luggage down a cobbled pedestrian street. There is a tiny warning on the mirror that the tap water is not safe to drink and you need to let the shower run for quite a while to get some heat going. The amenities are a bit mid 50s but the interior decoration, sense of place and overall ambience are unparalleled. I'm glad I've stayed there once but I don't need to go back.
The staff is great, the place is clean, the rooms are large, the windows open up, the views from the room are great, the buffet breakfast stinks, the location can't be beat...but remember that it is an old hotel. This is not a 5 star property...so it depends on what you are looking for. If you are visiting Mexico City to take in the history and beauty of the city, this is the place. If you are on your honeymoon and looking for room service and great a quiet place this isn't the place. I will however put in a plug for the restaurant that you must go to if you are in Mexico City, it is Pujol, and it is one of the finest restaurants in the world (really), so for the money that you save by staying at the Majestic you can afford to go to Pujol!
Perfect location overlooking city center government buildings and cathedral. Old world charm. Room had a patio to enjoy our view day and night. Friendly, helpful, attentive staff. Wonderful breakfast and restaurant. Could not have had a better hotel with better staff. Experience was perfect!
My wife and I stayed here for 3 days in November. We had a very late arrival due to airline schedules. We took an airport taxi and it was after 1am when we got to the downtown area. Since this hotel entrance is on a pedestrian only walkway, the cabs can't pull up to the door. On top of that, the cab driver didn't know exactly where the hotel was. He dropped us off a block from the hotel and then pointed us in the wrong direction. To make a long story shorter and to get to the point, we did find the hotel entrance but be aware that it is not lit at night and you can easily walk past it if you don't notice the Best Western flag high above the door. So, if you have never stayed at this hotel and will be arriving late, I would recommend calling in advance to get specific directions. Once we got to the hotel, all went as planned. As many other reviews have suggested it is an older hotel and very dated. We chose this hotel for the location and it was great for that. We had a room facing outside and loved it. We slept with the windows open each night and enjoyed the sounds of the area. Note that they can be loud. We did not eat at the hotel any as we already had other places we wanted to go. However, I have been in the restaurant before and it is a great view. The staff was friendly and helpful when we needed them. If you are ok with some of the pitfalls of older buildings but are looking for a place to stay with a great location and reasonable prices, then this may be for you.
A really central location, so expect some noise. It is a real traditional colonial styled hotel, but this adds to its charm with tilled floors staircases and a lift which is of the last century. Breakfast is taken from the roof terrace, great views. For an evening meal the food is probably better else where. The staff are really friendly and helped us out on several occasions, the concierge went out of his way. The hotel can get you a taxi which knows where to park, because the hotel is in a pedestrian precinct and cars have difficulty in stopping as the police are on patrol
A Colonial City Center hotel with charming atmosphere. Walking distance to all major atractions and landmark buildings. Ecxelent restaurant and surrounded by the best and most reasonable piced eateries in the city.
Having read some of the reviews I wasn't sure what to expect. I was really pleased to see many of the reviews weren't correct. It's a beautiful old hotel, the staff and service were fantastic at all times. Yes some rooms look into the courtyard (we had one) but that's the style of many Mexican buildings and hotels.
This hotel is in front of the Zocalo square. It is close to the restaurants and shops. The hotel is beautiful inside with an older feel. Staff were helpful and friendly. Our room did not have air conditioning so we opened the windows at night which opens to a great view of the square. We were exposed to the nightly celebration of the dia del muerto the entire time we were there until 11 pm. Our room was clean and had free bottled water. Truly enjoyed our stay
When you enter the lobby you realise you are entering another world.The lift to the terrace restaurant with the lift attendant in full uniform is an experience in itself. The view of the UNESCO centro square from the terrace is a great experience.Dinner and drinks were enjoyable and the waiters were very earnest. The food wont win any awards but the hotel is so full of history the overall experience is not to be missed.
This hotel was the most economical for our trip to Mexico City, and honestly we really got our money's worth. I wanted a hotel in el zocalo and we decided on this one. We felt very safe every night at our hotel and the staff was extremely helpful and friendly. Especially for getting us a safe taxi when we needed...We arrived a couple hours before check in and our rooms were not ready yet, however we were able to leave our luggage safely gated in the hotel by the hotel staff while we walked around el centro until check in time. The inside of the hotel is amazing. When I booked this hotel I read reviews and already knew it would not be "quiet" or a holiday inn or Hilton type of hotel. We understood that, and since we weren't picky which made us really enjoy staying there. We were so tired every night after exploring the city that the sound from the street below did not bother us too bad. It was pretty loud though if the window was left open, there was the sound of music playing, voices of people, cars, the cathedral's bell, organ players music that we heard EVERY SINGLE NIGHT(by the last night I almost couldn't stand it). We expected all that commotion though since we were staying in the middle of downtown! The restaurant was a little pricey and the food was decent. We really enjoyed the bar and would go almost every night! I personally enjoyed every second of being in Mexico City and this hotel!
Just by Zocalo and can walk to La Opera, Café Tacuba, Sanborns de los Azulejos and other places in Centro Historico. Also many museums and markets nearby. Zocalo metro station is a few yard away to get anywhere in the city by Metro.
I stayed for 3 nights at this hotel. It's in a lovely historic building with all the issues that entails (fewer outlets, no HVAC not that it matters, and variable water pressure). all rooms have windows to regulate temp, but It's built around a central courtyard so interior rooms open onto common space. Staying alone, and as a woman, I was in room 214 the first night and didn't feel comfortable leaving (interior) windows open because anyone in the lobby could get in. Also, lack of natural light made me claustrophobic. They moved me to 409, a Zocalo/exterior facing room and it was much better. I felt safer and could open windows for ventilation. There was a festival going on outside, but location was the main reason why I picked the hotel so I didn't mind the crowd noise. Others might. I can't say enough nice things about the staff though -- very helpful and nice about my wanting to switch rooms. I think I got overcharged for the cab they called, but USD$10 rather than USD$5, which was what UBER quoted to airport. I got there and it was still cheap so I don't care that much. I did think it was neat that the elevator has to have a staff operating it because it's seriously old fashioned.
The hotel location can't be beat. Yes, it's noisy, but you're right on the Zocalo square, so it's expected. Our baby was able to sleep without a problem, for example, and all noise ceases to exist after about midnight except for the city's cleaning crew. The people at the hotel were very nice and attentive. They did everything in their power to make our stay satisfactory. The hotel itself is charming and still mainly furnished with original details. This is both good and bad. The elevator is awesome, but takes a bit to get to each floor. The hot and cold water in the shower is great, but the tub could use a tiny bit of a good, deep wash. It's an old school tub with very cute, vintage handles, but you can see the years haven't been exactly kind. Some of the other rooms in our party were renovated, but to be honest, I prefer the original fictures over the modern ones.
Phenomienal location - historic district, close to subway, great pricing, very helpful staff, lots of amenities close by, and very safe. Our room was at the back near service elevator. The room we ordered was not available. Ended up with a similar room that we do not think is often used. Very noisy. Usual smells of big urban cities with windows open. A few changes would make it excellent - beds are too hard! Wi-fi is weak and slow. We had to sit in the hallway to get consistent wi-fi. If they put a small business center (computer and printer) in the corner of the lobby, improved the wifi (which would cost little) and improved the mattresses it could be very good. Also needs more electrical outlets. There was 1 open outlet far away from the bed - none near desk.
Great historic hotel at the Zocalo in the middle of all the action and entertainment. The lobby and staircase was decorated in the original beautiful colored Spanish tile. Room overlooked the cathedral and was clean and comfortable. Staff were very helpful...we had our credit card taken at the metro and helped us contact the credit card company and made arrangements to receive the replacement card in 2 days all at no additional cost to us.
Beautiful historic building overlooking the centre square of zacola. Walk to everything. Huge suite has everything. Staff very friendly and helpful. Speak English. Short drive from the airport 30 mins in traffic. Hotel has currency exchange for US dollars at great rate.
We arrived late but the desk attendant was very nice and got us to our room asap. We got a room on the 5th floor with a balcony facing the Zocalo. We were warned that it would be noisy but it had a wonderful view so we took it. It was loud, due to the people and the traffic, but after about 11pm it got quiet enough to sleep. The mattress was very firm but comfortable and we slept good. On occasion, we did open the balcony doors to let some fresh air in. The room was clean, the linens and towels were new and in good condition and there was no dirty carpet on the floor (laminate instead). The shower pressure could use improvement but being that this is a historic building, we took it all in stride. The staff were all very nice and were attentive to our needs. When I booked this reservation, I was somewhat nervous due to all the negative reviews I read but we found the hotel to be just as the pictures they show on their web-site. The hotel was great, the location, right in the center of the city, was wonderful and the price was very good. We truly enjoyed our stay and would definitely stay there again!!!
Perfect location. We had an inward facing room, which was really quiet. King size bed where we could have easily lied horizontally if we had wanted to. The breakfast is a must-do, although it is rather expensive (200 pesos per person). Great place to start off your Mexico trip with a massive flag being raised at 8:00AM in the morning at the Zocalo.
My son and I arrived a little early and checked our bags while we ate on the Terraza. Lunch was mediocre, but the view was great and service good. The guy at the front desk was not especially inviting, but was nit rude either. We were able to check in about 1:30 and given a choice of 2 rooms. One on the 5th floor with a side street view or 2nd floor with a balcony facing the Zolcalo. We were warned that it would be noisy. We chose the balcony. It was indeed loud, but after about 11pm it did get quiet enough. I used earplugs to make sure, but slept well despite the Very Firm bed that the covers slide off of easily during the night. The housekeepers were very friendly and was able to bring us a stand up fan to get some air circulation. Not sure it would suffice in August heat though. The room was clean and the linens and towels new and in good condition. The tub drain was extremely slow and by the end of a shower I was wading in 3 inches of water ... tolerable, but showed lack of maintenance. I especially grew to appreciate being on the 2nd floor and a quick 1 flight of stairs so not to have to wait on the 1 elevator and elevator operator, though Jose was very nice!). I would definitely stay again. I know there is quite a bit of negative reviews, but I found the hotel nice, location Excellent, and price very good. I would also suggest the coffee at nearby "El Popular" restaurant. As well, we enjoyed the well known artisans market and the Color can area and Leon Trotsky museum.
I stayed here last February and I really enjoyed the location of the hotel. It is an old building so don't expect anything fancy. At midnight you get a drain stink that is pretty bad. The food at the restaurant is ok but the service is pretty bad, Don't ask for draft beer because they don't know how to serve it. Other that this the hotel is just ok.
I visited the roof top restaurant here for lunch. You can sit under cover but outside and it commands superb views across the main square. The food is very Mexican and very good - their beans are worth going again for alone!
We were given a double room facing the internal courtyard of the hotel. It was noisy when they are guest sitting at the reception and talking. Their voices can be heard in our room which was on the 5th floor. The room has a musky smell from the old carpets, with very old furniture and fittings. Worst of all the bathroom was dirty with urine stains on the toilet bowl. It was disgusting! After our complains, the housekeeping did a thorough cleaning job. Our room didn't have a safe but some rooms do have. The restaurant is at the top floor and it's very old but clean. Breakfast buffet is not impressive but the view from here was good! The restaurant staff were friendly and courteous. Also, the lift staff were friendly too. Not one of the best hotel under the Best Western group! Hopefully the management will look into refurbishing the rooms before it get worst. This hotel has one of the best location in Mexico City.
the inner room was very noisy, echo up from ground floor. The carpet was well worn and not very clean Very cold in february had to wear jacket or heavy sweater in hotel Breakfast was so so. A fabulous view from the bar and parts of the roof top restaurant
We eventually loved this hotel but it took a while to get there. The hotel is in an excellent and safe location in the city right next to the Zocala. The Lobby, hallways and hotel in general is a beautiful 1930s building. Really stunning and the terrace bar and restaurant looking over the Zocala is stunning. Our problem was with the rooms although this was eventually resolved. The Best Western Website stated that all rooms have a view. It later said that if preferred quieter rooms are available with an internal window. I took that yo mean that all rooms have a view unless otherwise requested. However we were first accommodated in a room with no natural light and a frosted window to the internal courtyard only. For me that is unbearably claustauphobic and also not what I had booked the hotel for. On request the staff moved us to a twin room with a window facing out. However this room was really shockingly dirty for a hotel room. As other reviewers have said the fixtures and fittings are abut shabby and need updating. I don't mind that - it was a good price and an older characterful building. However what I find unforgivable in a hotel is a lack of cleanliness. The room smelled emanating from the ancient soft furnishings I think. In addition the safe did not work. There was an interconnecting door to another room which was badly fitted so that you could see a little into the other room. The hotel advised that there were no other rooms available in the hotel (not sure this was true as we would know if someone was in the adjacent room but I think it was s higher grade room). The next morning I complained again and pointed out the dirt and they did move us to a different room. This was entirely a different story and was clearly redecorated, new soft furnishings, spotlessly clean and did not smell. Once in that room we were very happy with it and had that been the first or even second room they would have received s 5 star rating from me. I am shocked that they would let the other room in the condition it was - it was truly disgusting - so I think they need to ensure all rooms refurbed and a better check on cleaning standards as well as a reconsideration of the info on their website.
We read the reviews and were prepared for the noise, and happy to take ear plugs given its fantastic location. We also wanted an authentic mexican feel to the hotel we chose, rather than same old chain hotel you stay at in any city. It is a beautiful old building with history, I loved the tiled stairs and old lift with the gates and lift operator. But we were probably given one of the worst rooms there. ..despite only having choice of room or suite on the booking site and asking for a room with a view to the Zocalo. Yes there sort of was a view of you stuck your head right out the window and looked far to the right. The carpet was all torn, very old and grotty looking bathroom and towels and no other amenities like bar fridge, coffee/tea facilities, fans etc. Took 5 minutes for hot water to come on in the shower. But nice comfortable beds and no bugs so we slept well. We accidentally booked a twin room instead of a double and asked for a change when something became available. On our 3rd night we came home from a day tour out, and asked at reception again. This time we had such a friendly helpful guy, he showed us 2 options and one must have been one of their best rooms. ..big window opening onto the Zocalo on the 4th floor - perfect views without the restaurant noises people write about. There was a free concert on that night and we felt like VIP watching it all from our room. Yes very very very loud. ..but wonderful experience and that's what we were there for. We stayed in that room 2 nights. ..they forgot to give bottled water on the 1st clean and forgot to give us any towels on the 2nd...literally stepped out the shower and had to use the bath matt. Also for some reason the phone rang at 6am and then 7am waking us up, no one on the end and we did not book any wake up calls! The bar and restaurant is fantastic and one of their reviving features otherwise we wouldn't have stayed on. The staff in the bar /restaurant are so friendly and helpful, teaching us words and about mescal and tourist tips. The lift staff were also so gracious and smiling. The reception staff was less than appealing. ..kind of snobby and said the bare minimum and rarely smiled. Overall, reasonable hotel all about the view and restaurant on the roof with the view, but now we're at a hotel around the corner for a third of the price, with massive clean room and bathroom, already better than at the Western in terms of value. I would stay again if there was a gig on in the Zocalo for the view, otherwise not worth the money.
Best Western should either drop this property, it bring it up to their fine standards. I reserved three rooms for our group of six adults. We arrived 30 minutes before the printed 1pm check-in time. The desk clerk, without even looking up from his computer screen, told us to return at 2pm, even though by the time we checked our luggage with the bellman for storage, it was after 1pm. We decided to go to the rooftop restaurant for some lunch, but we were told there were only 20 minutes left in the buffet service. As we were starved, we went ahead and rushed through the limited (and being removed while we were serving ourselves) buffet only to see other patrons being seated at least 30 minutes after we arrived. When we were finally given our rooms (after 2:30) two rooms were on the sixth floor, directly below the restaurant where we discovered the sound of chairs scraping across the tile floors beginning at 7am and not ending until well after 11pm. The rooms were very sparse, with only three, very frayed towels in the bathroom (one hand towel, two bath towels). There was not hotel information regarding who to call, how to place a call or even hours of operation. Two out of three days we did not receive safe drinking water—we had to buy our own water to brush our teeth. The floors were not clean—one in our party dropped a lipstick that rolled under the bed. When she saw how filthy and dusty is was under there—she decided to leave the lipstick (a $10 lipstick) right there. When my husband walked across the floor after a shower, his feet became dirtier than before his shower. We ate dinner at the hotel one night—again, only a buffet. The computer system was down, and we were not able to charge the meal to our room, but they were able to process a credit card charge??? When we asked the desk clerk (who, again did not look up from his screen) about arranging airport transportation for six, he told us to just get three taxis (I am the only Spanish speaker in my group). I must complement the bellmen who were so gracious and kind—one even calling for a replacement van when our arranged (through an outside agency) van did not show up. The elevator operator heard us talking about trying to find ice, and he kindly brought ice to our room. They are the best folks at this hotel. Best Western needs to either needs to bring this hotel up to its standards, or drop this hotel as it fails to meet the expectations one has when booking a Best Western property.
Great views of the square. Great bar overlooking the square. The value was also good. The staff were friendly and helpful. The Hotel is right in the middle of it all. But it was LOUD at night and all day. Paper thin walls to the outside. Must have been a great place at one time but needs an update.
Lynn and I recently spent two nights at the Best Western Majestic. The highlight of our visit was our 5th floor room overlooking the Zocalo and its famous cathedral. We had a large window. Our friends who stayed on the 6th floor had a small balcony. This was the best spot to view the ceremonial flag raising in the Zocalo by the Mexican Army, families at leisure at all times of the day and night and it is certainly the best spot to photograph the magnificent Cathedral. The accommodations are spartan. This hotel began almost 80 years ago in 1937. It still has its old fashion elevators with a human operator. There is a beautiful spiral staircase as well. The rooms are small. The bathroom is only adequate. There is no air conditioning. We snagged a floor fan from housekeeping and threw the window open wide. . Otherwise our room would have been unbearable. Water pressure was a trickle. Towels were threadbare. If you go be sure to request a room with a Zocolo view. The price was reasonable with our room costing less than $100 per night. There is a restaurant on the 7th floor of the hotel that is open for breakfast, lunch and dinner which I will address in another review. That being said, this is the hotel that I would return to for the million dollar views of the Zocalo.
This hotel couldn't be in a better location and the english speaking employees are terrific but the rooms lack the basics. The mattresses are as hard as planks, the few provided towels actually had frayed edges, there is no decor to soften spartan rooms -- not even a rug. One of our two rooms didn't even have an upholstered chair to sit it!
Have stayed her on a couple of occasions. Great view of the zocalo, raising of the flag. Historic hotel but they need to update the rooms. Beds are uncomfortable, bathrooms have a funky drainage system. Front desk staff helpful.
Though it has its charms and is centrally located it is now very dated. We stayed here for our first 3 days In February as part of a Virgin Treasures of Mexico Tour. There is no air conditioning, the outside rooms are noisy, the beds are hard and it gets very cold at night. We switched to an inside room. The shower was over a bath and the water did not run out as it should leaving inches of water around your feet. The towels were thread bare and the breakfasts were luke warm. The breakfast area should open at 7am, it opened much later on two of the mornings. There is no direct access to the hotel by car and as such you have to haul your luggage a block or two depending on where you are dropped off. The décor is stuck in time from when it was built making the building charming overlooking the Zocalo and Cathedral (central square) but this was enough to forgive the basics.
Just returned from a trip to Mexico to see the Monarchs. Our first two nights were spent in this hotel. We arrived a day earlier than our tour and were a little anxious about getting from the airport to our hotel. We followed the specific directions as to what to look for to make sure is was a "real" cab and it worked well. As soon as we left baggage claim there was a cab service and the guy spoke enough English for us to find the cab. Our driver was a young young and very friendly. Traffic is always CRAZY there and I am glad I wasn't driving. Only 3'4 miles to the hotel, but took at least 30 minutes. The hotel is VERY old. The first two floors are 300-400 years old according to elevator guy. In fact - the elevator is one of the old ones that has a latch that closes the door. King of neat - my first. Our room was on the fifth floor facing the square and I really liked that. The room was clean and the hot water worked well. No complaints about the room. Since the hotel is right across the square from the gov't buildings - the flag is raised at 8:00 A.m and removed just before dark. It is a big deal because the military does it with bugles and drums ( don't plan on sleeping in) Also you are beside a giant cathedral - bells toll every hour. I am a sound sleeper - so no worries for me, just be advised! There are lots of things to do in the immediate area well within walking distance. Obviously everything on the square, National museum, Museum of Modern art ( really liked this one), couple of parks too.
I traveled to Mexico to see the wintering Monarch Butterflies north of the city. As part of my tour package this hotel was my first overnight stop. I was very impressed with the architecture of the building and the history behind it. I enjoyed a wonderful breakfast in the hotel restaurant which is located on the top most level. From there you can get a view of the sunrise as it comes up over the National Palace. The hotel is conveniently located across from the Plaza and the Metropolitana Cathedral. Surprisingly I found the rooms to be average and expected something a bit nicer simply because the hotel lobby and other common areas are very nice. The quality of the towels left a lot to be desired. Again, the plus is its proximity to the heart of the historic district.
the Grand Majestic is a beautiful vintage Hotel. The staff is great and friendly. Great location to museums etc. Value is average, for the same price the Hampton in is just down the street which has better updated rooms. The rooms at the Best Western majestic need lots of improvement, even those rooms that have been upgraded, still need to do better. Poor linen service, the bathroom linens can be considered old and dirty by just looking at them, need to improve.
The best reviews for this hotel all emphasized the location, what they didn't mention is that this is FAR from a three star hotel by US standards. We booked a standard room on line only to find that the only window opened into an interior closed courtyard, not to the outside. The room was marginal at best. Furniture old with draw pulls missing, the shower rod was about to fall off the wall and there was considerable dirt behind the one night table. The television was fuzzy, and there was no coffee maker or safe as indicated on the website. We were already committed and negotiated a price on a suite, but it wasn't much better as far as the condition of the room, although it did have fabulous views overlooking Zocalo Square and the Cathedral. Unfortunately, the bed was so hard that we asked for an additional down duvet to be placed under the bottom sheet--the staff is very accommodating and the fact that the hotel is so poorly maintained isn't their fault. They did everything they could to make our stay pleasant. There was a coffee maker in the suite if you like black coffee, but no in-room safe as indicated on the website. The furniture is quite shabby and the windows have not been replaced since the Majestic was built--hard to operate. The bathroom was unbelievably rundown--but there was good water pressure and lots of hot water if you don't mind standing in several inches of water while taking a shower because the drain didn't work despite the fact that the stopper was missing. The lobby and common areas of the hotel show some signs of maintenance, but the individual rooms, including the suite, showed significant wear and tear. The carpet looked like it had been replaced, but was frayed at every seam in both rooms. Light fixtures had energy saving BARE bulbs in most cases and where there were shades they were lopsided because they weren't designed for energy saving bulbs. In the bathroom of both the standard and suite, there was paint peeling off the walls and evidence of mold on the ceiling. Best Western should be ashamed of the property. It was obviously a wonderful property when it was built and deserves better treatment as far as maintenance is concerned. We will not stay here again, because we found other hotels with equally impressive views--check out Hotel Zocalo on 5 de Mayo. There is a restaurant at the Majestic where you can have a drink and see the view--don't recommend the food--buffet only and not impressive. If you like a comfortable bed and fluffy towels, this is NOT the hotel for you.
Mexico city has everything that we wanted and more. The Best Western Majestic has a abulous location in downtown, historical, central Mexico City. Easy access to major tourist sites, facilities and services. Very appropriate for the location. Reasonable price.
The hotel is in a great location, so that's a plus. And the price was right. But, it just annoyed me that there was no safe in the room (not one that has worked in a very long time anyway). I wasn't made aware of this when booking. Otherwise it was ok. The staff was nice enough, the room was clean enough, there was plenty of hot water, and the hotel provided drinking water. As others have said, the beds were rather firm (well, just plane hard) and the wifi spotty.
The Majestic Hotel in Mexico City is brilliantly situated on a corner of the Zocalo right in the centre of the historic heart of the town, and its 7th floor restaurant overlooks all the action. Everyone who works there is charm itself; and the interior and exterior are beautiful with all the historic and original tiles, both on the walls and floors. The entire hotel slightly reminds me of The Shining. When we first arrived and went to our room, there was no phone, no coffee, no safe key, no alarm clock, no electrical plug covers, no WiFi, no shower stool and the door did not nearly, even closely, fit its frame. Our bathroom became a mixture of swimming pool and ice rink as soon as you had a shower. The hotel has six floors of rooms and the seventh floor is a public and well-known restaurant....and there is only one lift in the hotel, which is very distinctly manned by a bell-boy (I think on a changing rota of staff), and we could hear footsteps ascending the stairs all night (and all day) long with a strange kind of ghostly echo ringing throughout the hotel. Our key card did not work as often as it did, and this involved walking down and up six flights of stairs each time. All the walls had large signs as to what to do in case of either fire or quake...which to us was odd. The Majestic is also a smoking hotel with ashtrays at every elevator door. Apart from how nice the staff at the hotel are, my abiding memory will be of the echoes of the footsteps and the cold of the tiled floors and walls. We arranged airport transfers to and from the hotel through Amigo. These were a disgrace. Being met on arrival meant waiting for one hour and trying to identify our driver. For our departure from the hotel to the airport, our car meeting time was changed three times, and ended up as simply 'hold you suitcases in the Zocalo, and the driver will hopefully see you and stop'. Miraculously, this did happen, but the Zocalo is like Times Square or Piccadilly Circus. So, indeed, miraculously.
We were told we were given a quiet room. The quiet rooms are overlooking the quadrangle / reception area. Every noise can be heard from here. Also this room was directly below the restaurant kitchen, all noise from above can be heard here. The bathroom window is part of the void between buildings and possibly the rubbish is located at the bottom, all of the smell of stale rubbish comes in through the bathroom.
Right on the corner of Zocaro Square. The hotel faces the Cathedral and Palace. We were there during the Christmas holiday and the enormous Christmas tree was right in front of the hotel. Could not ask for a better location. If you do tours such as on viator, Zocalo is the starting point for many tours. Restaurants, bars, sights, and festive crowds were around in every direction. The breakfast was fine, though the omelette bar was only on the weekend. The staff was helpful. The rooms could use an upgrade, but we were not in them long enough to feel put out. Only drawback was that wifi was everywhere but the connections were still poor.
This hotel had its pros and cons pros: location, literally on Madero street in front of Zocalo, metro station, shopping area, ice skating ring etc. The view from room 208 was beautiful, looks out into the zocalo. cons: noise level is bad specially if your room faces the zocalo its worse! ask for a room inland. also wifi is terrible in room 208, you miat go outside if not it doesn't work. beds are pretty uncomfortable, only get two sheets which sucks because it gets very cold. The shower was pretty disgusting, old ripped towels, shower drain not working.
Location is great, close to many touristic spots and good restaurants. Staff is quite friendly and helpfull. From the hotel, you can walk to several atractions, like the Zocalo Squarte, Latino Americana Tower and Mexico City Cathedral. The only problem is the bathroom, which leaks a lot of water everytime someone takes a shower, making a real mess. To sum up, it is a very good call to stay for a few days, maybe not for a long stay.
We've gone to Mexico City 6 times over the last 20 years. It is an exciting intense world class place. Can't say enough about how much I love this grand city. The last 5 times we stayed at the Hotel Canada, which is a basic Zocalo hotel but comfortable. This time we stayed at the Best Western Hotel Majestic. Everything the other reviewers said was true. Location location, etc. It could not be surpassed. However, the historic building with beautiful architecture lacks inside the guest rooms. We had a maid service that did not clean the room for two days. We had to tell the front desk to have them clean it up. Every day, the tub filled up with water and took hours to drain. The bathroom sink was the same. The maid would forget a towel or washcloth, toilet paper or bath soap. The wi fi sucked. You could not get everything cleaned or replenished on one day. The beds were very firm and old and the sheets worn. It was annoying to have to get an elevator with a person who controlled it when the elevator came. We know how to get the elevator by ourselves! One guy was very friendly and helpful, but the other guys who ran the elevator were nosy, 'where's your friend? why aren't you with him, where did you go today," etc....The rooftop 'restaurant' if you could call it that, was tacky and overpriced. However, the view was great! This is a place to stay to get in on all the intensity of the Centro, but if having been to Mexico City more than the first time. and looking for a comfortable room, spend a few more dollars to stay in a better quality place in the area. Next time we will, as there are much better places in the same area. They need to upgrade their rooms and servicios.
Perfect location, very reasonable rates. Do not stay here if you require absolute quiet. From the sixth floor, I heard the same song played by a street musician at least 35 times one afternoon. Friendly, English speaking staff. This is a value hotel with rooms appropriate for that class. Very safe in the center of the City. Only downer is the almost non existent internet connection except at the lobby.
I ate at the resturant in this hotel and after sending my food back literally 3 times for being cold while my friend sent his back 2 times for the same reason we both paid for our uneaten food and left. The service here is terrible, the food bad and the attitude below par. I would recommend going to the resturant and drinking a beer while admiring the view. Clearly the hotel caters to tourists because with food and service this bad no local would ever go back
The value of this hotel was amazing, and we had a balcony room overlooking the Day of the Dead parade. There was no better seat to watch the festivities. Here's the caveat: Good Lord, that room is loud. We expected the street noise, but being right below the rooftop restaurant, we could hear every chair being moved in the morning. We're generally heavy sleepers, so it wasn't a huge deal. The positives of this place far, far outweighed the noise from above. (One more gripe: The water pressure in the shower was pretty sad.) I have zero regrets about our hotel choice, and definitely would recommend it or stay there again. The staff members there are incredibly friendly and helpful.
Okay so mixed reports re service, cleanliness and noise. So Best Western Majestic is in Historic Central Mexico City therere if you want Hilton sterille, noise proof, fluffed pi?lows i suggest you call Hilton, however for emersion and location - bingo. Staff are freindly and obliging with good english (better than my spanish). Rooms are clean, bed is firm but comfortable, wi fi okay. Location WOW, just pack your ear plugs and enjoy the emersion. Ps shop around online big difference in online booking prices.
We loved our stay at The Majestic! The view is one of the best and really the reason we stayed here. The rooms are spacious, airy and very clean. All the staff were very friendly and helpful. WiFi is hit and miss but was good enough for us. The rooftop restaurant is a great place to kick back with a coffee and watch the goings on in the square below. The location is second to none. We will definitely be staying here again!
This hotel is a good choice for mexico city. Hotel view is Zocalo,cathedral and national palace. If it is possible,prefer the 6 th floor and corner room(I think room number is 606) because of view. But don't forget if your room is side of Madero avenue, you will listen the musician (I think they aren't a musician) all night. Personel is very helpful.
I booked a three-night stay here through Booking.com for the first weekend of September. The taxi from MEX to here cost MX$224. The taxi is not able to get in front of the hotel on Agenda Madero, so I was dropped off on Zocalo Square, where I could easily see the Best Western flag marking the front of the hotel. Check in was efficient; I had requested an earlier check in and that request was granted. My first impressions of the hotel reception area as well as my room was very favorable. I liked the old decor. I also found it charming to have someone operate the elevator personally. I was assigned room 206, which overlooked Zocalo Square. The room does not have air-conditioning (not sure if any of the other rooms in the hotel did) and while I worried that it might be too hot to sleep, the temperature was comfortable. Complimentary bottled water was provided and much appreciated. The TV had many channels, including CNN. Internet connectivity is generally slow towards the end of the day and strongest early in the day. To my disappointment, the mattresses on both twin bed were rock hard. That and the street noise filtering through the closed windows made it difficult to get sleep at night. The en suite bathroom was also spacious. I opened the windows to ventilate. This also served as my air conditioning for the room. Two things proved to be a disappointment: the threadbare towels and the tepid water temperature. Don't expect to get a hot shower here. The only toiletries provided were shampoo and soap, so if you need other ones, bring them yourself. The on-site restaurant, La Terrazzo, provides great views of Zocalo Square. During the weekend, they only serve buffet style. The breakfast buffet was much better than the choices during the dinner buffet. There are plenty of other food options nearby, including Indian cuisine two doors to the left of the hotel entrance and a McDonald's on Zocalo Square. The best thing about breakfast at La Terrazza is being able to have front row seats to watch the 8 a.m. military-led flag raising ceremony in front of Palacio Nacional. Don't miss it! Hotel and restaurant staff were friendly and hospitable. I had a 7:30 a.m. flight on a Monday and requested the hotel to get me a taxi. The hotel contracts with a private taxi company and the cab and driver were there within five minutes of being called. I was expecting a vehicle with the usual accoutrements of a taxi and was worried that a private cab would be more expensive (as it is in the US), but it was a flat rate of MX$200 to the airport. Overall, I enjoyed my stay at BW Majestic Hotel and would recommend it to friends who are no-frills travelers.
I had such a great time with my mother!!! All staff at the restaurant (Martin, Mario & all breakfast service staff) was very pleasant, giving us a warm welcome every morning to the restaurant. The Front desk staff and Bellboys were very helpful and informative. Maintenance is required to the room (minumum details). However the quality in service and location makes this hotel a great one!!!!
I stayed in this property for my first trip to Mexico city during August 2015. This is a old heritage property located in Mexico City Central Square.. all popular attraction near by walking distance. They have spacious rooms and staff is also cooperative. The terrace restaurant offers nice view of Metropolitan cathedral and other colonial buildings.. they have nice breakfast and menu for dining. there are near by lot of shops and the hotel also arranges for city tour..
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