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Best Western Hotel McKenzie, Mckenzie

4.0/5  - basé sur 115 notations.
16180 Highland Drive, 38201-2055, Mckenzie, United States - See map
Best Western McKenzie - One of our guest rooms with two double beds. The Best Western McKenzie is ideally located in the center of Mckenzie. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western McKenzie is located in the business district and near Bethel College and all local manufacturers. All our rooms include high-speed Internet access hardwired and wireless connections, refrigerator, microwave, coffee/tea maker, iron/ironing board and hairdryer. Our free continental breakfast features hot biscuits and gravy. The Best Western McKenzie is located within three miles from many restaurants. fishing and golfing are within two miles of our property.

Best Western

Hotel McKenzie

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 115 guest reviews
NOTE ISSUED
Excellent
50
Very Good
39
Average
16
Poor
4
Terrible
6
REFER TO NOTICE
Business Business
42
Couples Couples
10
Family Family
48
Friends getaway Friends getaway
5
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent stay"

5
08/10/2018

The hotel was very clean, in an easy to find location near many restaurants, activities, etc. The breakfast options were good, the internet was easy to connect to. The bed was comfortable and the room was excellent.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review of our hotel. We appreciate all reviews that our guests have taken the time to write. We are glad that you had an excellent time while visiting us. We do our best to give "Southern Hospitality" and clean rooms. We hope that you will come back for another visit.

"Nice place to stay"

5
29/09/2018

Southern Hospitality. I enjoy my stay and felt like at home. close to restaurents and 2 miles from golf course. You can always count Best Western Mckenzie clean,comfortable rooms, welcoming staff, good breakfast.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review and giving us a 5 star score. We try to make every guest feel at home. It seems that we accomplished this with your stay. Please come back for a visit.

"Fantabulous"

5
23/09/2018

Everything was just fantastic. The staff, the room, even the bed and those pillows i loved them. Thank you all for your friendliness, your suggestions too sense we were new to the area. Over all i would be more than happy to return.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review of our hotel. We are glad that you had an exceptional stay with us and we hope that you will return to visit us very soon. We try to give all our guests "Southern Hospitality" and comfortable clean rooms.

"Excellent stay in small town"

5
18/08/2018

Whenever I go this area, I stay in Best Western, MCKenzie, TN. It was very nice, calm and pleasant stay. The breakfast was also very delicious. Internet was also working effectively. Staff was very cooperative.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for a review of our hotel. We appreciate the kind words that you wrote. Our mission for our guests is to give them "Southern Hospitality" and a clean comfortable room.

"Poor Service"

1
07/08/2018

Staff had poor knowledge of Rewards Policy,terrible breakfast and eating area ,Stay away from Sausage Gravy gave My FAMILY and Myself the runs.Rooms smelled like musty wetness,reeked of smoke ,but was supposed to be smoke free, needs new shower heads and better quality towels.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Staff has very good knowledge of Rewards Policy. When you were asked for a number for your rewards travel card, you could not provide it. The breakfast room is small but our breakfast is enjoyed by many of our guests. I'm sorry that you didn't enjoy our sausage gravy but many of our guests request it. Our rooms are cleaned daily and the property is inspected at least 3 times a year, with outstanding scores. I'm not sure why you had a difficult time while staying with us, we do hope that the next visit to a hotel will be a better experience.

"Great Stay"

5
02/08/2018

Mrs. Margie was a wonderful help. She was able to help us with different needs that we had. The location is perfect. It is real close to the college which our son is attending. She was able to answer any and all questions that we had.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for complimenting the staff member who went above and beyond her duties to WOW you! I'm glad that your stay was exceptional. We hope that you will come back and see us again soon.

"Pretty Good"

4
15/06/2018

I had a very good stay at this hotel. It was priced right, the staff was helpful and friendly, the room was clean, and the pool was clean as well. There was always parking near my room. The only thing I didn't like was that was a musty smell when you entered the room. It wasn't a dirty smell, just like it hadn't been opened up for a while. I stayed here last year as well while in town for a basketball camp and will stay here again next year!

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review on your stay with us. We try to show "Southern Hospitality" to all our guests and to make them feel at home. We are taking note of the musty smell. It probably hadn't been opened in a day and with the humidity and the ac going it could have the musty smell. Thank you for bringing this to our attention. We are glad that you had a good stay and will be looking forward to your return!

"Skip don't stay."

1
05/06/2018

This was my worst travel experience of my entire adult life. I have never had a hotel be so overpriced, careless and genuinely rude. I have had issues in the past with the Best Western brand, this experience is the nail in that coffin. My wife and I had stayed in multiple hotels over the last week while we were traveling, from dive to amazing. And have stayed in over 150 hotels Nationwide from all different brands with very little issue. We can roll with the punches pretty well. First of all the check in process took far too long. And the attendant was rude and seemed annoyed with our business. The room was run down and dirty. Dead bugs all over the tops of the air conditioner and window, that were obviously there for a long time. The room itself smelled musty. But at this point my wife and I were exhausted and would have slept about anywhere. Twice the power to our room went out. Once while we were eating and another in the middle of the nigt. We had gotten up for a while and decided to take a nap for a bit before making our long trek back home. Suddenly the fire alarms are going off loud enough to drown out my wife and I talking 5 feet apart. I threw my pants on and stumbled outside thinking there was a fire. One of the workers is laughing and says "just a test sir." The alarms continue to go off for the next 45 minutes. Absolutely no warning that this was going to happen. Not told upon arrival or day of, nor a call. Nothing. It was said this was an every Monday thing the place does, which is either a lie or they are just too stupid or ignorant not to mention it. We packed up in 5 minutes and left. We got gas across the street and you could still hear the alarm clear as day all the way across the street it was that loud. This hotel was overpriced for a fantastic stay, much less for all this to happen.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
I want to apologize that you did not have a good stay. We have never had a guest so unhappy with their stay.

"Avoid staying here if you can"

1
29/05/2018

Smelly rooms, humidity overwhelming, carpet and bedding and towels etc wet from humidity. Bring your own pillows, towels, and pray. Just do not expect anything great here and you will not be disappointed. Be prepared for the worst and hope for better

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
We are sorry that you did not have a good stay. The humidity is something we try to control with the air conditioner. The air conditioner was on high at very low temperature, this seems to make the room feel wet!

"three amish nite plus stinky"

4
18/04/2018

every thing at this motel was fine,enjoyed it ,,,,,i was checking out with becky very nice lady,and asked her is he suppose to be in here,the breakfast room,it was a homeless man,she said oh yes church put him up for the nite,ok fine,i went in the small breakfast room,it smelled of filth ,terrible if the church is going to do this they should make sure he has a shower and clean cloths,becky came and sprayed lysol ,i hope the bedroom was completly laundered,bad for best western buisness in my opinion

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review of our hotel. I understand for your concern on the person that was put up by the church. Yes, our rooms are completely cleaned after every guest, with extra care taken to rooms that have an odor in them, no matter who stayed. We offer clean, clean smelling rooms for our guests. We are glad that you otherwise had a pleasant stay. Come back and visit us soon.

"Nice Stay"

4
19/03/2018

I was in McKenzie for one night. This Best Western is definitely an older building with a relatively small number of rooms. A friendly and efficient manager checked us in. While probably not recently decorated, my room was CLEAN, pleasant, spacious, with all the conveniences most travelers need (WiFi, refrigerator, microwave, iron & ironing board, generous number of towels & cost hangers). Just about totally booked that night, yet quiet. The breakfast room was indeed small, but the breakfast offerings were good: muffins, bagels, yogurt, cereal, fresh fruit, waffles, juice, coffee. Nearby McDonalds. We ate breakfast at Bobby Gee down the road, a delightful restaurant with 50s theme.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for the great review of our hotel. We appreciate the review because it shows us what you liked and what we need to improve. We hope that you will come back and visit us soon. Have a great day!

"Really clean rooms"

5
11/12/2017

Wonderful place really clean, great breakfast. Friendly staff. Loved the sausage and biscuits at breakfast. Room was good beds are amazing, slept really good. Every room has a fridge, microwave, and 32 inch TV.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review. We appreciate all reviews for they tell us how we can serve our guests. We are glad that you really enjoyed your stay and we look forward to you visiting us again.

"Good stay"

5
31/10/2017

I had a good experience at the Best Western McKenzie. The staff and service was excellent and the rooms were clean. McKenzie is a small town and it is refreshing to know that you can get such quality service in a small town.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review on our hotel. We are glad that your stay was exceptional. We take pride in giving southern hospitality and making our guests comfortable. I will pass the compliments along to our staff.

"Friendly, clean hotel"

4
18/10/2017

Very friendly, helpful staff. Hotel is basic, but definitely met my needs & I would stay in it again. My room had a recliner, which was very nice to sit in while eating dinner and watching tv. The bed was just ok, but I realize that I am a very picky sleeper & the mattress would be just fine for most people. Yes, the breakfast room was very small, but they provide trays to be able to take your food back to your room and eat. Normal hotel breakfast, pastries, fruit, biscuits, gravy, juice, coffee etc. There are only two things that I would suggest changing. The room I stayed in could really use a new shower head, and I would strongly suggest putting in curved shower rods if possible.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Dear Shawna G. Thank you so much for taking time out of your day to write a positive review of our hotel! We truly appreciate your feedback. I am pleased to read that you had a great stay with us. It was a pleasure to have you as our guest. I have passed on your suggestions about the shower head and curved curtain rods on to management. We hope to see you again soon during your next visit to the area.

"Limited Options"

3
30/09/2017

I had to be in McKenzie for a TOH motorcycle ride. It was getting late and being unfamiliar with the area I decided to spend the night. There were limited options, I chose the Best Western. Staff person was friendly and helpful. The room was clean and everything worked as it should. A flat screen TV, but the picture was compressed, why I don't know. National chain and local restaurants within walking distance. The breakfast area is very small and has a limited selection, there was a table outside, but the smokers were sitting there. Overall, I would stay here if I'm ever in the area again.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review on our property. We are glad that you had a nice stay with us. We hope that everyone finds Southern Hospitality and a clean comfortable room while visiting Best Western McKenzie.

"Nice quiet hotel"

4
25/09/2017

Although this Best Western is small it is a great place to stay! We were visiting our daughter at UT Martin, and the location is within 30 minutes from the campus. The beds were very comfortable and even though we only stayed one night, we would stay more if needed.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review on our property. We value your feedback. We are glad that you had a good visit with us and we hope that you will stay with us again.

"Best western McKenzie"

5
24/09/2017

I stay here ever Monday night, never with any issues. The staff is always great, rooms are always clean. The beds are comfortable and I've never had issues with noise, the internet is fast and staff is always helpful.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review for our hotel. We appreciate you taking the time to write. We are glad that you, a frequent guest, are happy with your experience at the Best Western. See you next Monday!

"I never been to a best western like this"

1
23/09/2017

Came in for a reunion and I realize this is small town, but this is probably one of the worst properties I have stayed at. If this is the best this town has I shudder to think what the other places are like. The breakfast room is a closet. The furniture is old. This is not a very old property. That the crap!!!!! NEVER AGAIN. Definitely not Worth the money.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review. I am sorry that your experience was not a good one. Yes, the breakfast room is very small, but the original design of the hotel was not intended to serve breakfast. We plan on remodeling the breaskfast room and the guest rooms in late fall/early winter. We hope that you will come back and visit us again to see our changes.

"Not a Bad Place to Stay..."

4
19/09/2017

I stayed one night here on my way down to Shiloh battlefield. I did my reservation online and paid online as well. Reception was friendly and courteous. Answered all my questions. The room was OK, not spectacular, but it was comfortable. I thought the carpet could use a good cleaning. The door had a large gap at the bottom and it seemed a bit jiggly, the door didn't close firmly shut. I pushed a chair in front of it and had no issues. Other than, that the room was fine. Not much noise here and I was able to peacefully sleep. The bed and pillows were comfortable. Plenty of hot water. The breakfast room is super small and had standard continental items and coffee to go. I paid $91 for the room including tax. I would stay here again if I needed a room. The place has favorable reviews, so that is why I picked it.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for your review. I am glad that you took the time to let us know the many things that you did. I am also pleased that you enjoyed your stay. We are looking into the gap at the bottom of the door(s). We are planning on remodeling the breakfast room late fall/early winter to improve our guests experiences with breakfast. We hope that you will return again for another visit.

"Nice & Comfortable Stay"

5
17/08/2017

It was very nice stay. Front desk lady Margie was very cooperative and greet us with smile. Indian owner we're very helpful and kind in nature. Internet was working excellent. Breakfast was also nice and delicious.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review on our property. We are glad that you enjoyed your stay with us. Thank you for complimenting our staff. We hope that we welcome all of our guests with a happy smile and some southern hospitality.

"Great place to stay."

4
09/08/2017

The rooms were very clean, the staff was friendly and very helpful. the bed and pillows were nice to sleep on. I would have preferred a ground floor but none was available. ample parking in the lot next to the motel as I was pulling a trailer on this trip. I can't tell you about the breakfast as I am up and out before 6am.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review. We know your time is valuable. We try our best to provide clean comfortable rooms for our guests, as well as, giving southern hospitality to our guests. We want our guests to feel as if they are visiting friends and family. We hope that you will come back to visit us again.

"Great experience"

5
25/07/2017

Was on a fifteen hundred mile round trip to visit old friends and take in the sights of Tennessee. The Best Western in McKenzie was by far the best place I stayed at during my trip. My only regret was not being able to stay longer. There is no doubt it will be where I stay next time I'm in the area. - John Hampton Prairie City Iowa

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for your review. We love hearing this kind of reviews. We feel that we exceded your expectations. Our goal is "Southern Hospitality" and clean rooms. We hope that you felt as if you were home. Thank you for staying with us!

"Home away from home"

4
21/07/2017

We were met by friendly staff who were very knowledgeable about the area. Clean rooms and excellent wi-fi service helped make our brief stay most enjoyable. We look forward to staying here again when we come back to visit Bethel University.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
We would like to thank you for your review on our hotel. We are thrilled that your stay was most enjoyable and we hope that you will visit again soon. We thank you for complimenting not only the friendliness of our employees but also their hard work on keeping our rooms clean! Thank you again for your review.

"Good Place to stay in McKenzie"

4
12/07/2017

We were in town to visit friends and we researched several hotels in the area. Many were full in Paris and there just wasn't a large selection to choose from that were nearby. We decided to try this and it turned out to be recently remodeled and the rooms were very nice. The breakfast is included and in a very small room near the office. We just took a tray and our breakfast back to the room. The price was good and we will definitely stay here again.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for reviewing the Best Western. We are glad that you had a very pleasant stay. We have more plans on remodeling, with the breakfast room in mind. Thank you for staying with us and we hope that you will come back soon.

"Room 204"

5
09/07/2017

Excellent condition, the best hotel in McKenzie Tennessee. I recommend you to come and checking or reserved by internet. I preferred walk in and checking with Manager on duty; you would like come back and enjoy this nice place.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for reviewing our property. We are glad to hear that you enjoyed your stay and will be coming back for a visit.

"Great Small Town Hotel"

5
09/07/2017

Very friendly staff and helpful. Clean rooms and plenty to eat at breakfast. Wifi was very fast and nice pool. Caseys right across the road and Mcdonalds and Donut shop right down the road. WE love this Hotel.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for writing a review of our hotel. We are happy that you enjoyed your stay and enjoyed the pool. We are happy that you looked past the size of the room and had a good breakfast!

"Best Western McKenzie Tn.,"

1
28/06/2017

If in th area to visit with friends and family, this is not the place for you! They have a no pool or room visitors policy. They chatge $80 (with discount) for what is actually worth maybe $50.. Their continental breakfast leaves something to be desired. It is served in an area that maybe 3 people can eat in.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for reviewing our hotel. Our prices are competitive for our area, we check other hotel prices and we are not high on our price compared to our competitor. Our breakfast area is small and is scheduled to be remodeled in the fall this year, so that our guests are comfortable eating their breakfast. The size of the breakfast area does limit our breakfast offerings, but we have several items on our menu for the continental breakfast.

"Excellent services and accommodation and excellent breakfast provided"

5
27/06/2017

Excellent location and accommodation and excellent breakfast provided . Swimming pull is very good neat and clean. Employees talking in friendly nature and very cooperative. I will stay again again in my next visit in Mckenzie TN.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review of our hotel. We are glad that you had a great stay with us and that our employees showed Southern Hospitality to you on your visits. We can't wait for you to stay with us again.

"Excellent experience"

5
03/05/2017

I really enjoyed my stay at Best Western. The people were very nice and they helped me a lot. Friendly environment. Great rooms, comfortable beds, quiet, and just good people. They answer questions and they listen as well. The breakfast was great. Very fresh. And enough. I like the television programs.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review of the Best Western in McKenzie. We are glad that you enjoyed your stay with us. We try to give "Southern Hospitality" to each of our guests and we succeeded in your case. We are also glad that you felt at home during your stay. Thank you for staying with the Best Western of Mckenzie.

"Great Hotel"

5
25/04/2017

Overall, a great hotel for a small town with limited choices. Very clean, comfortable rooms and in a safe location. Have stayed here many times and they consistently do a great job. Wouldn't consider any other hotel in this area and we have tried a few.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
We want to thank you for giving us a review. We know that your time is valuable. We hope that all our guests have the expereinces with the Best Western McKenzie as you have. We invite you to come again and see us soon.

"Nice place to stay in small town"

4
23/04/2017

Nice clean, comfortable rooms with soft beds. Love the breakfast biscuits and gravy. Great office staff and owner. I will recommend this motel in the future to my friends. Our AARP rate was reasonable and we plan to use this property on future trips to the area.

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review on Trip Advisor. We appreciate the comments on our rooms and staff. We are glad that you had a comfortable stay at the Best Western McKenzie. Thank you for choosing us for your hotel lodging needs.

"Friendly Staff, Check Your Sheets"

3
14/04/2017

Very Friendly staff, but my room could be better; especially the sheets. There were red stains on my sheet in one of the beds. Thankfully I had two beds to choose from. The breakfast was small and average. No elevators here so if you have luggage to carry upstairs you are in trouble.

BESTWESTERN16180, Front Office Manager at Best Western Mckenzie, responded to this review
Thank you for reviewing our hotel on Trip Advisor. I personally want to apologize for the stains on one of the sheets, this is not usually a problem. We are adament about throwing away the stained sheets. Our breakfast room is small and we have a plan to expand it this year. ONce again thank you for writing a review and bringing it to our attention.

"Good Hotel"

4
11/04/2017

The hotel overall is very clean! The receptionists were very polite and our rooms were excellent! The only thing that was not as great was the breakfast area. It is really small. But we were informed that it would be expanded soon. Very excellent experience!

BESTWESTERN16180, Manager at Best Western Mckenzie, responded to this review
Thank you for taking the time to write a review on Best Western McKenzie. We appreciate your business and hope your stay was great. The expansion of the breakfast area will be happening this year. We strive to keep the hotel very clean and comfortable for our guests. We hope that you will come back and visit us soon.

"Basic and great value"

5
16/02/2017

While the hotel is a little older, the rooms are clean and tidy. Bed was comfy, tv and internet worked well, plenty of water pressure for a shower. The staff was great, and had good recommendations for things to do in the area.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
We want to thank you for your time in putting a review on trip advisor. The Best Western McKenzie takes pride in having clean and tidy rooms as well as working ammenities. We are glad that you had a great stay and hope that you will come back again soon.

"Nice staff, older hotel."

3
29/01/2017

Nice for older hotel but one of the towels looked like it had dip spit on it (not just a stain but actually pieces of dip in it) . Room needs new carpet, smells old and like it's been damp and smoked in a few times over the years. Shower head needs to be replaced as well. Besides those room had comfy beds,nice tvs , and good internet. For the area, I would probably stay in again.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for your valuable time to write a review on Trip Advisor. We appreciate you views on the room you stayed in. We appologize for the one towel that looked unclean. We thank you for staying with us and hope that you will come again.

"Great stay"

5
05/01/2017

I enjoyed my stay at the Best Western in McKenzie. It is the only hotel I use whenever I need a room. Not only in McKenzie, but also while I'm on the road I always choose Best Western. The service is great and the rooms are clean and quiet.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
We want to thank you for taking the time to write a review on Trip Advisor. We are glad that your stay was enjoyable with great service. We at the Best Western are grateful that you are loyal to our brand and that you can stay at a Best Western where ever life takes you. Thank you for mentioning the cleanliness of our rooms and that awesome service that you always receive. We hope to see you soon.

"Always Peaceful"

5
21/10/2016

I come to enjoy a night of peace and relaxation. I enjoy my conversation with the owners. The breakfast room is a little small but I can always take a tray to my room. The rooms are clean, and the internet is great!.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review on Trip Advisor. We are proud that you can come for relaxing and have a peaceful time doing it. We are looking into remodeling our breakfast room so that it is bigger and more accommodating. We hope that you will continue to visit us for relaxation. Have a great day!

"Don't be late for breakfast"

3
14/10/2016

The hotel staff was polite, and friendly. The room looked very tired. There were stains on the carpet and cloth chair. It is in need of a remodel, however the bed was comfortable. When we went down for breakfast at 8:30 we were both lucky and unlucky. Lucky there were no others in the room since it was so small more than two would have been a real crowd. Unlucky because there was very little left. Apparently there was no attendant for the breakfast room and nothing had been replenished. There was some coffee, so we can live off the fat of the land. Since there was no elevator the desk person did ask if we needed help with the luggage.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time to review us on Trip Advisor. We are sorry that your stay was not as comfortable as you needed. Our breakfast room is small but we do usually keep it stocked during breakfast. Please accept our apologies for our lack of attention on that matter. It has been spoken about. We are working on a bigger breakfast room and it be getting remodeled very soon.

"Surprized"

4
30/09/2016

Quality of this property exceeded expectations and will definitely stay here again. The only problem was the bathroom sink would not drain. But everything else was very good. The bathroom was newly remodeled and carpet was new. Bed slept very well and plenty of room with the exception of the bathroom.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
We appreciate you taking time to review us on Trip Advisor. We are glad that we exceeded your expectations and hope to continue to improve with every stay. Thank you for letting us know of the slow drain, it has been taken care of. We hope to see you again and that you will enjoy your stay even more next time. Thank you for staying with us

"Nice Stay"

4
16/08/2016

The owners/managers were a delight to visit with and were overall very helpful and courteous. However, the breakfast room is too small to fit more than 2 individuals in and the bottom of our hotel room door had a large gap which made it somewhat noisy to rest.. Still we would stay with them again, but request a different room.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time to write a review on Trip Advisor. We are in the process of redesigning our breakfast room which should be finished in 2018. I am glad that everything else was worth the stay. We would love to have you come and stay with us again.

"Thank goodness this is my last time in the area."

2
07/08/2016

First of all, I get it, this is a small town. I am in town for Graduation at Bethel University, and this is the only "name brand" hotel in the area. Our room smells like mold, the toilet clogged, the seat twists and turns off the toilet basin, and the air conditioning doesn't work (on the day we checked in, the area had a heat advisory all day). I didn't bother calling the front desk because, at check in, the women who had helped me seemed rude and extremely judgemental (and I know all rooms are booked because of Graduation). We will be ending our trip early, mainly because I do not want to be in this room any longer than I have to. The "breakfast room" was the size of a closet, and offered biscuits and gravy, toast and oatmeal- nothing to write home about. Another graduate, staying at this hotel, said she found mold and mildew in her shower. This franchise does not represent the Best Western brand well. I would tell visitors to avoid it- even if that means booking a hotel outside of Mckenzie. In the end, we paid 260$ for what amounted to a one night visit. Definitely not worth it!

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
First of all, thank you for writing a review on trip advisor. We are sorry that your stay with us was not exceptional. Great service is not limited to a small town or a big city. We would like to apologize for the problems in your room. We're are sorry for any problems with the room but if it is not brought to the manager's attention, we can not fix them. Here at Best Western of McKenzie we try our very best to keep all the rooms clean and repair done. However, sometimes things are missed when one person leaves and the next arrives and for this we are very sorry. I was very upset when I read that some one at the desk was rude and judgemental, our front desk personnel have always been friendly. The breakfast room is small, but it is a continental breakfast. I'm sorry that you felt that you paid $260 for one night visit, but our rates are not that high.

"Keep up the good work"

4
16/07/2016

You can tell these folks are trying to run a clean, efficient hotel. They seem to be conscientious in giving a good experience. Our room was clean and orderly--that's what one should expect. Front desk was friendly. The only negative is the size of the breakfast room--the smallest I have ever seen. Overall, the management is doing a good job in this small Tennessee town.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review on our establishment. It is nice to be recognized for all the work that goes into keeping a updated, clean hotel. Thank you for putting it in your review. We are working on a plan of enlarging our breakfast room. Thank you for choosing Best Western McKenzie.

"Best stay yet on our trek through Tennessee "

5
15/07/2016

Room was newly remodeled. Beds were new and comfortable. Swimming pool was great...and so was the breakfast. Breakfast area wAs super nice, everything was well kept and clean. Wish I could stay another night instead of playing the hotel/motel lotto! Lol

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review in your busy schedule. We enjoyed your visit with us as much as you enjoyed your visit. It was very interesting for you to stop by our establishment. I'm glad you enjoyed your visit. Thank you for choosing Best Western.

"Very nice place and priced right!"

4
13/07/2016

This hotel has been nicely updated and staff was very helpful. Breakfast was very nice....much more than a donut and coffee! The whole room was very clean and our beds were comfortable. I was so happy to get a good nights sleep after traveling for 2 days!

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking the time to write a review. We appreciate each and every review good or not, they let us know how we are doing. We are glad that your experience with us was comfortable and we would like you to come and visit us again. Thank you for choosing Best Western McKenzie.

"Very good experience"

5
13/07/2016

We received warm welcome, excellent service. It was easy check-in & check-out. The hotel has nice exterior, neat and clean guest rooms, lobby & breakfast room. Great breakfast. We feel home like experience.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review. We are pleased that you had a comfortable visit with us and can't wait to have you as our guest again. We are striving for the "feel at home" visits for our guests and are glad that you had that experience. Thank you for choosing Best Western McKenzie.

"Great place to stay"

5
22/06/2016

We stayed four nights and had a great stay. The room is very clean and comfortable and the staff here couldn't be beat, very friendly and helpful. Very pleasant stay. The breakfast has bisquits and gravy along with the basic continental breakfast.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking the extra time in writing a review. We look forward to reviews, whether good or not, so that we know what the guest think. We will look forward to seeing and serving you again. Have a great day!

"Nice Stay"

4
20/06/2016

We had a very nice overnight stay. Staff was very friendly & helpful including the cleaning staff. Hotel was very clean. Will definitely stay here again, in fact already have another reservation set up.

"Committed to continuous improvement"

5
02/06/2016

Each visit I see little things being done to make the property look and feel better and see staff that has now been there for awhile and that is getting better and better. Management is committed to doing things right.

"Clean Room. Vending Stinks"

3
05/05/2016

Room was Clean. Hair Dryer. Flat Screen Tv. Good water pressure in Shower. Wall unit fan stayed on all the Time, which is Great. Comfortable Bed. The reason I didn't rate a four star was because of the Vending Machine. It was a Real Joke. Not much to choose from. Bring your Snacks!

"Very good experience for the price."

4
25/04/2016

Exceptionally friendly staff and exceptional breakfast, well beyond continental. Very clean. Incredible shower pressure. Only issue was some street noise but impossible to correct due to way structure is built. Price and other positives well made up for this.

"overview of Best Western in McKenize, TN"

5
11/04/2016

I have chosen this property for numerous reasons: Convenience , very clean property, good staff and great owner. I have stayed here at least twenty times. I would advise anyone to stay at this Best Western for all the right reasons.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time to write a review on Trip Advisor. Thank you for the compliments to our staff on their customer service and on their duty to keep the rooms clean. We hope that you will come back and stay with us soon. Have a wonderful day!

"Great Beds but breakfast was bad"

4
11/04/2016

The room itself was great. The beds were comfortable and the room was clean. Great water pressure. The breakfast was the worst I have ever had at a hotel. The room was entirely too small and the food was old. The management at this hotel needs to work on this issue.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time to write a review on Trip Advisor. We appreciate your insights and are in the process of upgrading our breakfast room and menu. We hope that you will give us a future visit to see some of the improvements that we will be making. Thank you for staying with Best Western and have a great day!

"Super Place to Stay"

5
04/04/2016

Clean -Close to HWY-Great helpful Staff .Good continental breakfast and super fast free internet service .I felt very safe at this Best Western Hotel .The property is well kept they have a beautiful pool at this location .Lots of Restaurants and shopping close by

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for your review on trip advisor. We know that your time is valuable and greatly appreciate it. We are constanly trying to keep our location beautiful and clean. We are also on a plan for upgrading our hotel. So come to visit again and see what upgrades we are doing in the nest few years. Can't wait to see you again.

"Wonderful Stay"

5
18/03/2016

I have never stayed at a hotel where the staff was so good at there job and so nice and polite. Everyone was completely wonderful. They were very understanding and kind my aunt died and they were very helpful with directions on how to get to the different places we needed to travel to and where we wanted to eat, so it made our stay much easier to be able to ask

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking the time to write a review on trip advisor. We appreciate the kind words and hope that we succeeded in making your stay comfortable in spite of the circumstances in which you came to stay with us. We hope that you will come back for a visit on happier notes. We hope to see you soon!

"only place to stay for quality and comfort"

5
24/02/2016

I have stayed at this located multiple times over the course of the past several years. Mr. Patel and his experienced staff are a welcome pleasure after a long travel. The location is perfectly located, within the city.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time out of your busy day to write a review on Trip Advisor. We are glad that your stay was enjoyable as always. We hope that we go above customer service and make you feel at home. We hope that you will come back and visit us soon.

"Metrological Engineer"

3
03/02/2016

This is the cleanest hotel up here. Everything is good, Except, these flag guys came in my last night. It sounded like they were tearing the place down. It sounded like they were slapping a woman around in both rooms. Rooms 210 & 212 was right above my room. It is really bad. I'm going to call the Police. With all of the cameras here one would expect the hotel to have someone watching when this kinda thing is going on. Now they are fighting . This is really messed up. It is so wrong when I have to get up in 5 hours and work for 14-19 hours of. Mark

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review on trip advisor. I am sorry that you had a problem during your stay with us. If there is another guest disturbing your stay you should have contacted the night manager and reported it. We do have cameras that we can go back to if needed and the stop at the walkways, we do not invade privacy of our guests unless there is a need. This is a need when one guest disturbs the stay of another and if it had been reported, we would have talked to the rowdy guest. We do not condone the disturbance of our guests. If your stay is ever disturbed by another guest, no matter where you might be staying, please contact the manager on duty to get it taken care of. Again I apologize for your stay being disupted by another guest, I hope that you will give us another chance.

"Very Nice!"

5
09/01/2016

A quiet place in a small out of the way town. Came for leisure to visit family. Extremely satisfied with our stay. Staff very friendly and helpful. I will stay again when visiting family. It is a nice place to stay for leisure or business!

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time out of a busy day to write a review on our hotel. We appreciate the review and hope to see you soon. Our town is small and is out of the way from most big cities, but isn't it a nice surprise to see our sign when looking for a place to stay.

"Great place to stay"

5
08/01/2016

Super beds and pillows nice check in staff and quiet room. I travel and stay in many places and this for the price was a great deal. you can stay cheaper some place else but it really worth the extra few bucks for the level of service you get.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking the time to write a review with Trip Advisor. We are happy that you enjoyed your visit with us and we can't wait to see you again. We strive to make everyone's visit as exceptional as yours. Let us know if there is anything we can do for you any time you stay.

"Highly Recommended"

5
20/12/2015

We have stayed one night at this hotel . We were extremely pleased. The staff was very polite and helpful and greeted you with a smile. The hotel was clean and very well decorated. I will definitely stay there again while I am in the area again.

BESTWESTERN16180, Assistant Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time out to write a review. We appreciate our guests' reviews. We are glad that you had a superior experience while staying at our hotel. We expect our staff to be smiling, friendly, and courteous. It was our pleasure to be able to acommodate you and we hope that you come to visit us again soon.

"Bethel graduation"

4
09/12/2015

This is a very nice hotel in a small town. The room was clean, staff is very friendly and helpful. If you are in town to visit Bethel University, this is the place to stay. I have stayed here 3 times and every stay was very good. Breakfast is not the best but the rooms have refrigerators so I brought my own milk and cereal.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for writing a review on Trip Advisor. We like to see these because it lets us know how we are doing. The breakfast room is small and we are looking in to expanding it in the future. I am glad that the smallness of the breakfast room was the only thing that you did not like. Thank you for staying with Best Western and have a great day!

"Once was enough"

2
05/12/2015

This is more of a bargain chain motel with the outside entrance. Girl at check-in was friendly and helpful. I had reservation for a first floor king(no elevator to second floor) and was given a double handicap room. I was told that was all that was left. Room was fairly clean and the bed comfortable. Micro/fridge in the room but the fridge temperature knob was missing. The desk girl tried to find another knob, but another fridge didn't have one either. Had to guess which way to turn the pin to set the temp. (We were staying for 2 days). The bathroom had a small wall mounted sink with padding duct taped around the pipes underneath. Rubber stopper for the sink. Only a small shelf to put things on. The huge walk-in shower had a bench seat that was nasty. My husband folded it up out of the way. I think there were elephants living on the floor above. Not very soundproof. The carpet, which I thought was clean, until I looked at the bottom of my socks. (see pictures) I asked the manager how often they clean the carpets and he said every 6 months they are shampooed. Hello...if you don't get the soap out after shampooing, the soap attracts more dirt. I even showed him my dirty socks. We stayed 2 nights. Needed a place near Greenfield TN to visit with friends. I would not stay here again.

BESTWESTERN16180, Manager at BEST WESTERN McKenzie, responded to this review
Thank you for putting a review on Trip Advisor. This lets us know what you like and how we can improve. I am sorry that your experience was not superior. The room you were in was made for handicap accessiblity. This means the the bathroom was designed to have a wheel chair or walker in it. The shelf is smaller and the pipes under the sink are padded for protection. The shower bench is sanitized with bleach at each check out which makes it discolored a little. We do routine deep cleaning periodically. If a guest brings to our attention a problem, then we immediately fix it. So the carpet was deep cleaned again after you checked out. Thank you for giving us an insight on how your visit was. Have a great day!

"GOOD PLACE TO STAY"

4
30/11/2015

All the staff was very kind & made us & grand kids feel at home the week we were there. The couple of problems we had were taken care of promptly. The only complaint I might have is the room was a bit small for 2 beds in a handicap room which made it a bit difficult to maneuver with a walker or wheel chair. As was the breakfast room & check in area. I was told it is an older hotel & has recently been remodeled. It is a nice, friendly & accommodating place to stay. We will be back, Im sure. I would recommend this hotel for a stay in McKenzie, TN.

BESTWESTERN16180, Assistant Manager at BEST WESTERN McKenzie, responded to this review
Thank you for your review. It was kind and informative. We are planning on remodeling and expanding our breakfast room, so we can accommodate more guests. We are always glad to see reviews from our guests and we hope you will return soon. Thank you for staying with us.

"Excellent"

5
29/09/2015

This is my second or may be third visit in this motel. I feel very friendly and home atmosphere. Good Breakfast and it is on road easy to in and out and in the middle of city. Generally I sued to stay in Choice group motel, but I like this motel excellent compare to others. I will stay again in my next visit.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking the time to write a review on Trip Advisor. We are happy that you felt at home and that the staff were very friendly. We are glad that you will stay with us in the future. We hope that you will make it soon.

"Great place to stay in a small town!"

5
23/09/2015

The staff at this motel are very nice and seems to be concerned on my stay. Their housekeeper is very nice and the rooms are very clean. The lady is very nice at the front desk. The flowers are a very nice touch and they are very colorful.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking time to write a review on Trip Advisor. We hope that your stay was memorable. We take special care of our flowers outside and hope that guests enjoy their color. We enjoyed having you and would like to see you again in the future. Thank you for staying at the Best Western McKenzie.

"Excellent Stay in small town"

5
22/09/2015

It is too difficult to get good hotel in small town like Mckenzie, TN but our experience was excellent at Best Western, Mckenzie. Very quit place and room decor is very nice. The staff is very cooperative and breakfast was also beyond expectations.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
Thank you for taking valuable time to write a review on Trip Advisor. We are pleased that you had a pleasant stay and would enjoy having you again. Thank you for your feedback and we hope that we made you feel "at home". Even though we are in a small town, we take pride in giving great service. Thank you for staying at the Best Western McKenzie.

"This should not be a Best Western"

2
21/09/2015

This is the only brand motel in McKenzie. It is priced like a Best Western, but its appearance and amenities are like a bargain chain. The breakfast room had a double square table with 6 chairs, only 4 of which could be used because the table was pushed against the wall so people could use the aisle. The breakfast room was about the size of a bathroom. When we arrived, all seats were taken and items (juices, pastries) had not been restocked. The motel called me 2 days before my arrival asking me to call back and confirm my stay. That should not have been necessary since I booked it online with a credit card. The front lobby had 2 overstuffed love seats and barely room to stand in front of the check in desk. The clerk was sitting on one of the seats studying for her school exam.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
I am sorry that you did not have a good stay. It is our policy to call and confirm reservations for guests, especially on busy days. I am sorry if this had upset you, sometimes guests forget to cancel and it does serve as a reminder of their reservation. The reception area of the hotel is a nice size for a small hotel. We do have one loveseat and one chair for the guests to use if the need to sit. There is plenty of standing room also. The breakfast room is extremely small and we are in the process of getting the okay to expand our breakfast room. With this being known, we have a tight space for breakfast with only 4 seatings and extra seatings on the outside for our guests use. When we do have several guests eating, we make a concious effort to refill items for our guests. Again, I am sorry that your stay was not as you expected , I hope you will give us a second chance to wow you. Thank you for staying at the Best Western.

"Perfect Stay"

5
16/09/2015

My husand and I had to go to Huntindon, TN for a funeral. I found this hotel in the area. The hotel was easy to find, the staff and owner were super friendly and helpful, the breakfast was good, and the room was CLEAN, super CLEAN. The bedding was very nice, and the towels were super soft. That doesn't sound like a big deal, but when you've stayed in enough hotels with rough towels, the super soft ones are appreciated.

BESTWESTERN16180, Front Office Manager at BEST WESTERN McKenzie, responded to this review
AuntMarylyn, I am sorry that you visited our hotel for the first time for a funeral. I am glad that you were made comfortable in our hotel. It makes the reason for coming a little bit easier if there is a no upsets at the place where you stay. I hope that you will come to visit us for a happier occassion next time. Thank you for putting a review on Trip Advisor and have a great day! Msrgie