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Best Western Hotel Inn at Hunt's Landing, Matamoras

3.5/5  - basé sur 619 notations.
120 Routes 6 & 209, 18336-2056, Matamoras, United States - See map

Anytime of the year is a great time to stay at our Matamoras hotel with easy access to Delaware River, Shawnee Mountain, Bushkill Falls, Delaware Water Gap, Grey Tower and the New Jersey State Fair. Sports and outdoor enthusiasts will find that the Best Western Inn at Hunt's Landing is near many of the area's recreational activities. Golfing at Lynx Golf Club in Port Jervis or skiing at the area's ski resorts - do not forget to ask about our golf packages. Canoeing, kayaking, or visit Bushkill Falls, High Point State Park, Lake Wallenpaupack and Milford Beach. Planning for a day trip for seniors group? Check out our DayFest and Lobster DayFest itinerary. Shop at Woodbury Common Premium Outlets or casinos at Monticello Casino & Raceway or Mohegan Sun at Pocono Downs. Located near the Delaware River, this pet-friendly Matamoras hotel provides a serene setting for your trip. Enjoy the many amenities in each of these spacious, charming rooms, including flat screen television, with cable service, in-room movies, fridge, desk and dinner room service. Guests can get the perfect start to each day with a complimentary full cook to order breakfast. We also offer guest laundry, a sauna, video games, an exercise facility, free parking, an outdoor patio and a spacious field for low-key events, picnics or fishing at our well stocked pond. We have earned our reputation to be the best banquet facilities in the area.

Best Western

Hotel Inn at Hunt's Landing

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 620 guest reviews
NOTE ISSUED
Excellent
185
Very Good
174
Average
137
Poor
63
Terrible
61
REFER TO NOTICE
Business Business
58
Couples Couples
205
Family Family
207
Friends getaway Friends getaway
70
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I really liked it"

5
11/07/2018

We stayed here during our trip from NH to FL. The biggest reason I chose this is cause we have a cat and they allow pets. It's an extra $30 which was fine cause our cat is worth it. We got a king size bed which was super comfortable. I was also excited to see a mini fridge and microwave in the room. The bathroom wasn't super clean but we were only staying one night, so it didn't bother me too much. Then the best part was free breakfast, we were so happy about that cause we just wanted to get on the road again to our super long journey. Also the employees were so nice.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. We love to provide great service to our guests and their pets too. We have twenty three beautiful acres with a private lake and frontage on the Delaware River to relax with your pets too. All of our rooms also have the bonus of microwaves, fridges and coffee makers. We look forward to your next visit. Edward Oliva General Manager

"Overnight"

4
27/06/2018

Overnight stay was fine. Hotel going through a complete makeover will be nice when finished. Hopefully cieling tiles will be changed in bathroom. Breakfast was a nice selection of hot and cold foods. I would recommend if traveling through to stop for a good night's sleep

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. We have completed renovation of guest rooms and just this weekend reopening the pool. We look forward to having you back again soon. Edward Oliva General Manager

"Renovated rooms and hallways"

4
19/06/2018

A year and a half ago I said I probably wouldn't be back. But the group I was with said the hotel had been recently renovated and it was more efficient to stay onsite for our cat show, so I gave it a go. I arrived a little before 11pm on a Friday evening. At check in, Rosa cannot find my reservation. I give her every last name it could be under (being married, divorced and remarried things get confusing sometimes!) and she can't find me. I find my confirmation in my email and give her the folio number. She finds that my room is already checked in. She calls the room to find out yes it is occupied. The person who was checked into my room shared the same last night, so upon check in he gave his last name and the evening clerks grabbed the first one. Never confirmed his payment method, my CC was still on the room (he was a direct bill with the group, I was not.) After about 30 minutes Rosa was able to come up with a room for me, and discounted my rate $7/night for the trouble. Sunday afternoon the group leader is at the front desk so I stopped over to ensure that the room that had been accidentally checked in indeed had the correct billing info and that my CC would not be charged. The desk clerk there noted in the file to use the different card, not mind. Here it is Tuesday and on my bank statement, I have two charges. One for my room and one for the accidentally checked in room. I've called the hotel and they claim the charges will be reversed and I should see the credit come through. So my biggest gripe is with the front desk clerks who need to be verifying who is going into the room and the payment methods they are using, and changing accordingly. This hotel was sold out all weekend, things would not have been very pleasant had Rosa not been able to jockey some things around and find me a room. The room itself has indeed been refreshed. I wouldn't call it renovated as it's still the same old walls, same dirty ceiling tiles. But carpeting, bedding and furniture is all new. All light fixtures worked, water pressure in shower good, plenty of outlets to plug electronics and chargers into. Bed comfortable. Breakfast each morning was excellent. It's a convenient property for the group I show with and is one of a very few that accept animals. The one banquet room that our show uses is very dimly lit. When they get to renovating that area lighting should be improved. But it's a nice location convenient right off the highway. My biggest gripe is the incompetent desk staff (except Rosa, she was pretty awesome!)

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks you so much for staying us. I regret that there was confusion about your booking and then about the subsequent billing and method of payment. I assure you this was not typical but due to the large group booking for the show.. Please contact me directly with full information and I will assure you that we will correct. We have completed major room renovation with new furniture, beds/ mattresses, carpets and new breakfast area. Our pool will reopen this week after renovation and of course our beautiful grounds are being landscaped. We are also the only pet friendly hotel in the area. I hope you will return in the future and give us a second chance. Edward Oliva General Manager

"Not Good..Don't Go Here"

1
18/06/2018

We recently stayed at the Best Western in Matamoris, PA. The room was ready earlier than scheduled. The first thing we noticed that the toilet was running and it was flushing itself. Shouldn't the cleaning maid have heard the toilet water running and not stopping when she was cleaning the room. We went down to the front desk and a repairman came immediately to repair it. The room was old and in desperate need of an extreme makeover. The carpet was dirty and in need of replacement. The microwave frame was worn and needs to be replaced. There was a lot of mold on the shower wall and were the floor tile and wall tile met it was filthy water stains on the bathroom ceiling. A light fixture in the room was not flush with the ceiling...I can go on and on about this hotel. There is a sign near the lobby that says the hotel is being refurbished but the only evidence of this is a person painting the outside of the car port and a paving company repaying the parking lot. The management seems to be focused on the outside and totally neglecting the inside. Best Western should be ashamed of the condition of this hotel. Don't stay here try the Hampton Inn located in front of the Best Western it can't be any worse. Or better yet go into Milford, PA and stay at a quaint hotel...just 8 miles from Matamoris. I have stayed at many hotels but this was the worst.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
I am sorry the Hotel did not meet your expectations. As you point out we have repaved the parking lot and are completing extensive landscaping of our very large and scenic grounds along the Delaware. However we have refurbished all the guest rooms which have new carpet, new beds / mattresses and furniture. We also have created a new breakfast room with a new menu. If there were issues while you were a guest with us, our staff would have been been very happy to address and correct. I hope you will reconsider and stay with us in the future. Edward Oliva General Manager

"RUN FOREST RUN"

1
28/05/2018

This hotel is old, rundown and just plain nasty. I say run away as fast as you can. In addition to the horrible room. The front desk staff (a.m.) was not helpful at all. When I asked about local attractions she said,

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
I am sorry that you did not enjoy your stay with us. We are dedicated to offer all our guests helpful and friendly service. We recently completed renovation of the hotel guest rooms with new furniture, carpet, beds and mattresses. We also created a new breakfast area for our complimentary hot breakfast. If you wish to discuss your experience or if there is something we can do to make it right please contact me directly. Edward Oliva General Manager

"Poor Customer Service"

1
27/05/2018

Had to attend a funeral so we spent the night st the Best Western. So disappointing. Ordered 2 rooms. We needed attached rooms (one handicapped accessible) as we were traveling with our 91 year old father. We arrived and they said they had our 2 rooms - one on the first floor and one on the third floor. When we told them what we had requested they simply said the hotel was booked solid and they couldn't fill our request. AND THEY WRRE RUDE!!! On top of that I was charged more than what was advertised on the web - $60.00 more. They said we should have booked through the website for the cheaper price instead of calling. Worried about our Dad all night. Our room looked like the bathroom gets a wipe down instead of a scrubbing. Drains were nasty. Shower was too nasty to get into. It seems like this is a hotel for the young locals to drag in a cooler and party all night - a lot of that going on. The corridor on the first floor had a nasty odor of fish. It was just a lousy stay.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
We sympathize with your loss. I also apologize that you did not find your stay with us satisfactory. I understand that we did not receive advance notification that you needed a handicapped room or connecting rooms. Since we were sold out at the time of your arrival we did not have the rooms assignments you requested. We do always try to honor room assignment requests whenever possible. If you wish to discuss further please contact me directly. Edward Oliva General Manager

"stop on the way home"

2
25/05/2018

The reception desk ladies were courteous and friendly, but the room was awful. The plumbing was outdated: the bathroom didn't seem very clean. The light switch plate was dirty and the bathtub would not drain. There was a horrible black ugly carpet. A couple of the heavy doors leading outside were sticky to the touch. The furniture was unattractive, the bed was uncomfortable, and I dislike how the room was dominated by a huge TV screen (as I don't watch TV). Sorry to be so negative, but if all the rooms are like this, the motel is badly in need of renovations.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
I am sorry you did not enjoy your stay. We have recently renovated all the guest rooms. The room carpet is a blue pattern. Please contact me directly so that I can identify the room you stayed in and follow up on the issues you mention. Sincerely Edward Oliva General Manager

"Decent option in the Matamoras area"

3
24/05/2018

Staff is friendly, especially Barbara in the morning breakfast area. Beds are really comfortable, AC was good. Breakfast area is decent with good coffee, egg and sausage selection. A lot of construction workers use this hotel so that affects the lack of tidiness. However, overall it is a good value and we slept well, which well suited our purpose.

Edward o, Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks for staying with us. We have recently completed renovation of all the guest rooms with new beds, carpets, mattresses and furniture. We also built a new breakfast area. Thanks for mentioning Barbara she is a great member of the staff. We hope you will come back soon. Edward Oliva General Manager

"Great Stay During Power Outage"

5
22/05/2018

Were staying in Shawnee and had a power outage for a couple of days. Were lucky to get one of the last rooms at the inn. We appreciated it even more after spending a night without power. Comfortable room with king and jacuzzi.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. I am glad we could be here for you to help during the power outage. We hope you enjoyed your stay with us in spite of the circumstances. Sincerely Edward Oliva General Manager

"Lovely jewel"

4
08/05/2018

We were staying at this hotel to attend a wedding. It was clean, the beds were comfortable and it came with a breakfast included. The check in took seconds. We only wish we had more time to spend. There was a lovely restaurant and beautiful scenic lake.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for staying with us. We are glad you enjoyed your visit. We do have a great view of the mountains and our lake. We do hope to have you back again soon. Edward Oliva General Manager

"Needs Refurbishment"

3
07/05/2018

Funky, moldy smell in lobby upon entering. Staff was not the most helpful. Needed directions to a popular area destination (Cedar Lake Estates) which had reserved a block of rooms for a wedding, and was given the address written down on a piece of paper and was told to Google it When I questioned which direction I should head in upon leaving the parking lot, the front desk receptionist was unable to tell me as she claimed she did not know. Room assigned overlooked the parking lot, but was roomy and clean. Very limited bathroom condiments - 1 very small Aquamer conditioning shampoo that was not enough for the 2 room occupants, 2 squares of soap - one for sink and one for tub. Tissue box was more than half empty and the 2 rolls of toilet paper were each less than half full as well with no extras anywhere. We had to call for more and housekeeping responded quickly. For $10 more, I would probably opt to stay at the Hampton Inn right across from the Best Western next time I was in the area.

Edward o, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Sorry you did not enjoy your stay with us. I will follow up on the issues you noted with the staff. I am puzzled by the odor you mentioned since our lobby opens on the parking lot in the front and a pristine garden and open acreage fronting on the Delaware River in the back. If you wish you discuss please contact me directly. Edward Oliva General Manager

"Very comfortable stay"

4
20/04/2018

My mom is 92 years old and in a wheelchair. My sister and I try to take her on a few overnight stays a year. It is difficult to find a room with the bed the right height and firmness and a large enough bathroom that is really handicapped accessible and safe. This room was perfect. This hotel also offered my sister and I a lot of activities to do while my mom rested or watched tv, the indoor pool was directly across from the room we were in, the bar lounge and restaurant were on grounds and accessible, the free complimentary breakfast was better than most with a waffle maker and the grounds were very nice. The fitness room was small but sufficient. The staff were friendly and helpful. Overall a very relaxing stay

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for staying with us. We take the needs of guests needing ADA rooms very seriously. I am very happy your family was comfortable with staying with us. We look forward to having you back soon. Sincerely Edward Oliva General Manager

"Noisy Dogs!"

3
17/04/2018

We have been coming to this hotel for years, this time there was some kind of dog show gong on when we were there. We feel that when I called to make the reservation that we should have been told that there would be SO many dogs there. Don't get me wrong, we love dogs...but these dogs were everywhere and they were yappers!! Barking all day, all night long! I guess people left them alone in the rooms, which is terrible! After we checked in and went to the room, the barking started. We waited a little bit and when it didn't stop my husband called the front desk. The girl that answered the phone said if it is still going on tonight we will see what we can do!! The weather was beautiful so we slept with the window open and all night long people walked their dogs outside our window and talked to each other, not quietly either!! On a good note, the hotel has done some renovations and it looks good. The room had new furniture, but the same old tired looking couch, why leave one old thing in the room? Doesn't make sense to me! What they really need is some new pillows, the pillows that they give you are about half the size as a standard pillow! It looks like a baby pillow! Please get real pillows!!

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. We are a pet friendly hotel, but we did host a dog show in our Conference Center which resulted in an unusual number of pets. We require all pet owners to sign an agreement to control noise or else they are not allowed to stay. I apologize if some of the pet owners did not abide by the agreement. The privacy and comfort of all our guests is a priority for us. Please contact me directly if you wish to discuss. Edward Oliva General Manager

"Great experience"

5
16/04/2018

This is a great facility for a group meeting. Everything is there for you and there are also several great restaurants just up the road in Milford. Staff is very accommodating and friendly. Rooms clean and comfortable.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for staying with us. We recently completed renovation of our guest rooms and a new breakfast area. We have wonderful relaxing mountain views and are close to all the historic sights in Milford. We hope to have you back again soon. Edward Oliva General Manager

"Do NOT Book this hotel"

1
16/04/2018

The advertisement on the web is totally misleading. No restaurants with no menus as described. There is only one bar lounge, with one page of 4-6 offerings that is cash only and cannot be charged back to your room. Housekeeping is the worst I've experienced, and we are typically not fussy. Would have been better if we just picked up towels at the front desk everyday. And consider the barking dogs at 5AM. Unless you are a dog-lover, stay away..

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
i regret you did not have a satisfactory stay with us. We have recently completed renovation of all the guest rooms with new carpets, new furniture, new beds and mattresses and a new breakfast room with a new menu. We do not intentionally misrepresent anything on our website. We currently only serve our free breakfast and a dinner menu in our bar / lounge. The rest of the facilities are for banquets. We feel we offer a great rate in an excellent location with gorgeous views. I hope you will give us a second chance and stay again. Edward Oliva General Manager

"Noisy AC/Heater"

3
25/03/2018

I was on my way to another city & this was cheapest place I can find. Great location, geat staff, clean room, and as mentioned, great price. My only complain - the AC/Heater was loud. Kept me up a few times...which was an issue since I had a busy day the next day. I think I woke up 4-5 times.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks so much for staying with us. We have recently completed renovation of all the guest rooms with new carpet, beds, furniture and build a new breakfast room for our complimentary breakfast. We also replaced the PTAC units but I will check your room and see if there is a problem. We certainly want to assure all our guest have a quiet and relaxing night with us. We look forward to your next visit. Edward Oliva General Manager

"Still under renovation"

3
18/03/2018

Was happy to get a room here for a few nights while we waited to get power and water back. Reception staff seemed overwhelmed as the hotel was fully booked so check-in was fairly slow. Good sized room and bathroom and comfortable bed, quiet too.. The fridge and microwave were a nice plus. There was work going on in the hotel and there was work related mess on the carpet almost every day. Breakfast had a reasonable selection and we liked the fresh fruit salad when it was available. We had dinner one night in the bar and although the filling was good, the bread was soggy. Apart from the Saturday night, the rate was fair. Not a bad hotel by any means but not the best Best Western we have stayed in. However I would stay there again in similar circumstances.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you for staying with us. I regret you did not find you stay with us completely satisfactory. As you noted we did have a major winter storm in the area which created emergency conditions and which did have some impact on our services. However we have recently completed major renovation work with all new furniture, new beds / mattresses , new carpet and upgraded WIFI among a few of the items. I hope you will have a chance to stay with us again soon--hopefully under better weather conditions. Sincerely Edward Oliva General Manager

"1/2 way"

4
12/02/2018

The rooms are fresh and clean. The bed was very comfy. However the Air/heater very noisy The new brkfast nook bright and inviting. The powered eggs are not a hit with me ,the rest of the brkfast was hot and fresh.Snow and ice when we arrived and the mess was never removed from the side walk. Very hazardous. I would stay there again !

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you for staying with us. I am glad you enjoyed your visit. We have recently completed renovations to include new beds, new furniture, a new breakfast room, superior WIFI, and more improvements on the way. I apologize for the sidewalk. The unusual ice storm made it difficult to melt the ice no matter how much salt we applied. We make the safety of our guests a priority. I look forward to having you back soon. Spring and Summer are great times to enjoy our beautiful views. Edward Oliva General Manager

"Average hotel"

3
10/02/2018

It was an average hotel. Not really what I expected from the Best Western. There were two ladies in the entire staff that were helpful. The rooms were okay but not something I would pay for again. I wasn't impressed.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you for staying with us. I recently became the General Manager and I appreciate all comments and surveys. I regret you did not find all aspects of the Hotel satisfactory. We recently renovated the property with new carpets, new furniture and beds, a new breakfast room and menu and many other features. We still are making more improvements..and of course we always have our great views. I hope you will reconsider and give us another try. Sincerely Edward Oliva General Manager

"Best hotel in the area "

5
26/01/2018

Hotel is in great condition and has very friendly staff. I was made comfortable in my room and the breakfast was wonderful. Best of all they have a bar/restaurant with an amazing group of bartenders. In particular there is a bartender named Taylor that goes above and beyond to make sure your food and drinks and made to your standars. Most places don't have a staff that is this committed. Best stay I've had while traveling.

"best western"

4
07/01/2018

excellent hotel with many helpful amenities. It has indoor pool, a great breakfast and restaurant the rooms have a fridge and a microwave and it is pet friendly great for families very near town of milford and the delaware runs behind it.....

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for staying with us at Best Western Hunts Landing. We do love serving our guests and their pets too. I am glad you enjoyed your stay with us and we look forward to having you back again soon. Edward Oliva General Manager

"Worth keeping this one bookmarked"

5
20/12/2017

Excellent stay -- staff was very professional from booking to check-in and out. Hotel was very clean, comfortable and warm. I will make sure this one is saved and my first call next time.Breakfast was one of the best I have had in the area.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for your comments. We are all delighted you enjoyed your stay with us. We are working very hard to make the property even better for your good trip. Sincerely Edward Oliva General Manager

"Incredible staff. Okay hotel overall"

4
18/12/2017

This hotel is staffed by some of the most personable, fun, professional, and dedicated folks that I have encountered in their industry. Taylor, Rosa, and Nancy were a delight, and made me feel at home from the moment I walked into the hotel. It is certainly not the most luxurious or well-appointed hotel (far from it), but the amazing staff made my stay an unforgettable experience.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for your recognition of our dedicated staff. We all work hard to serve our guests all the time. My staff will appreciate your comments. We are making many improvements to the Hotel--all new furniture, more bandwidth on the internet so next time you will still have the same great staff with even nicer rooms. Sincerely Edward Oliva General Manager

"Great service"

4
18/12/2017

Enjoyed our stay at the hotel....We look forward to visiting the hotel in the future. We believe that quality customer service, and staff providing professional courtesy will drive revenue and exceed customers expectation.Thank you!

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for taking the time to comment. I sincerely appreciate all guest reviews. We have a staff very dedicated to serving our guests. We hope to serve you again soon. Sincerely Edward Oliva General Manager

"Pet-Friendly but Under Renovation"

3
26/11/2017

It's unfair to rate this hotel because it's undergoing renovation. But who knows how long it'll take to complete the update, so here goes: the facelift is much-needed. The place is clean, but tired. The hall carpeting is quite worn, as is the bedroom's. The beds are just OK, and the pillows are three-quarter size. Shorting the pillows seems a foolish way to cut costs; they really are inadequate. The heating system in the room is devilish. I never did figure out how to get the heat to turn off--so I simply wasted it by opening the window. It was either waste heat or suffocate. Not much of a choice! The breakfast is what you expect, but it's presentation is not great. Perhaps in an effort to make the choices look more expansive than they actually are, the offerings are spread out in a very disjointed way. This odd arrangement does nothing to reduce congestion around the toaster or the eggs, but it does convey a sense that the designers didn't know what they were doing. Then there is the selection of TV stations--very limited for a hotel of this type, and at least one of the channels allegedly offered (food network) is not. On the plus side, the hotel is pet-friendly, and on Thanksgiving weekend was loaded with dogs, including mine. This is a big plus--the things we put up with for our pooches! Also, the free internet is fast and reliable. Maybe the renovation will work magic; in which case, I'd be happy to give the place another chance. In the meantime, I wouldn't stay here again unless I was traveling with my dog.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thanks for sharing your comments with us. We are in the very final stages of major improvements to the Hotel. We expect to have all new carpets, furniture installed in the next week. I regret that you had problems with the heating unit. If there was a mechanical problem we would have liked to have offered a room change if we could not immediately repair. We are dedicated to having every guest have a great experience with us. I hope you will visit us in the near future and enjoy all the work we will have completed. Sincerely Edward Oliva General Manager

"Stll Nestled Away"

3
19/11/2017

I reviewed this hotel a while back and I'm happy to say that the renovations are improving the place. I stayed two nights this past weekend and didn't have any problems. My only gripe would be that the hotel should replace the microwave ovens with new ones.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you for your review. We have completed many renovations recently to the Hotel to provide superior service. We also still have some more improvements in progress for example enhancements to our breakfast service. Our staff of course continues to provide helpful and friendly service. We look forward to having you as our guest again soon. Sincerely Edward Oliva General Manager

"enjoy a surprise"

5
13/11/2017

best short term stay ever. we found everyone to be helpful polite and eager to make our stay all that it should be. we would tell anyone heading the way we did to use this hotel. i know we are fussier then most so i feel most people will be pleasantly surprised.

"Restful night in Matamoras, PA"

4
06/11/2017

Accommodation was great. They are doing an excellent job in redecorating and updating. Front Desk was friendly and helpful. Breakfast was plentiful and good assortment of breads and muffins. Must say the coffee was wonderful,

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Thank you so much for your comments. Our staff always makes an extra effort to serve our guests. They will appreciate your response. I hope you will visit us again in the future. Sincerely Edward Oliva General Manager

"Save your money"

2
30/10/2017

Do not bother to check in, this property was a shinning jewel 15 years ago but now it has a shortage of employees, employees with attitudes and the customers can wait. Although the signs say they are upgrading the property it does not show it, leaking walls, broken rugs, leaking toilets. Try somewhere else save yourself from dissapointment.

eemoliva, General Manager at Best Western Inn at Hunt's Landing, responded to this review
I regret your visit with us at Hunts Landing was less than satisfactory. We are in the final stage of renovation but try to keep the work out of sight of our guests. I hope you will visit us again in the near future and so all the improvements we have already made to the Hotel. Please contact me directly for you next trip. Sincerely Edward Oliva General Manager

"Comfortable Lodgings"

4
24/10/2017

We have stayed here whenever we are in town or passing through. Rates are reasonaable, rooms are comfortable, people are friendly and there's a free breakfast and a great view. Breakfast service was excellent. Our waitperson, Nancy, did and excellent job of making us feel welcome and comfortable.

"Average Stay Nothing Special"

3
22/10/2017

My friend and I stayed here prior to attending a wedding. Keep in mind this is a no frills hotel. There are no bell hops to help with luggage . They do have carts for you to use-these carts need to be updated. There is self parking. Very few amenities in the room. We wanted to shut off the air conditioning and called the front desk. They said they would try to help but no one ever came. We had a voucher for breakfast. Breakfast is buffet style and selections were limited. Wait staff were helpful. Room was clean.

"Staying at a construction site"

3
20/10/2017

The motel is undergoing renovations and knowing that the existing rooms are just waiting their turn to be renovated. For example, the finish on the desk in the room was peeling. Turning on the faucet in the bathroom resulted in black residue flowing with the water. It cleared up after letting the water run for awhile. There are tarps everywhere. On the good side, the grounds are spacious and it is within walking distance of a Perkins restaurant which served an excellent dinner at a very reasonable price. I'd wait till after the renovations are completed before returning.

"Working on much needed renovations"

3
19/10/2017

We have stayed here many times in the past. When I called to make reservation I spoke to Corey, she was so helpful and pleasant. When we checked in, we got to meet her, and she was just as pleasant as she was on the phone. We knew they were doing renovations on the hotel, so I asked Corey if we could have a room that was renovated. She said yes. When we got in our room, there was the same old furniture, new lamps, fresh pain on the walls, same old bathroom...not much of a renovation!! They were working all around the hotel, so hopefully they are not finished with the rooms! The rooms are ok, clean...but really need some updating! I must say I don't know what is up with their pillows, the pillows are like the size of a throw pillow that you would have on your couch. There were 4 of them for a king size bed, but even so, it still looked ridiculous. I have never stayed at a hotel that gives you such tiny pillows, and several rooms were left open while the housekeepers cleaned and I could see all the pillows looked the same!! I hope new, normal size pillows are in the budget for the renovation!!

"Staff unfriendly and unprofessional"

2
16/10/2017

From the time I made the reservation to the time we checked in everyone I spoke with seemed agitated and in a bad mood. When making the reservation the receptionist was so overwhelmed she asked if she could call me back. (She didn't by the way). I made the reservation 5 months in advance of when I needed it. I called the week before to confirm as I was reserving 3 rooms for a wedding, and the receptionist was annoyed with my questioning and argumentative. I offered to call her at a better time, and she apologized. The next day, I received a phone call telling me the hotel overbooked and they were moving my reservation to another hotel (never was this mentioned, and remind you I reserved 5 months prior and the wedding party was providing transportation to the venue from Best Western, not a neighboring hotel). Overall frustrating, wouldn't recommend!

BestWesternHotels, Corporate at Best Western Inn at Hunt's Landing, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"What a nightmare!"

1
16/10/2017

My son and future daughter-in-law booked blocks in this hotel at least 10 months ago for their wedding close by. Three days prior to the wedding they (Kathy) started randomly selecting guests and canceling their rooms! She gave the bogus reason that they had not given a credit card when if fact the guests had a confirmation number and cc on the confirmation. Now, honestly, would a hotel ever book a room without taking a credit card? Some guests were told their cc expired, if that were true (which is doubtful), why wouldn't they call and ask for another card or upon check in, when the cc would be run just ask for another card. Again, those that were given this bogus excuse had valid expiration dates. Staff was rude upon checking in, especially to the bride and groom who now had all of this extra anxiety. One guest who had 2 rooms booked and 1 canceled was then charged an extra person fee and a cot fee so they could all crowd into 1 room! Unbelievablely awful experience that no hotel guest should ever go through!

"review of room"

3
16/10/2017

I would not stay again due to odor and room amenities. The room could certainly use updating; the shower walls and ceiling needed work. The odor was offensive, but this was the second room we were shown and smelled less than the first. Perhaps the smell was indicative of rooms for guests with pets, but never have experienced such odor at other hotels.

"wedding weekend"

4
09/10/2017

Family had a wonderful weekend this past Columbus Day weekend. This hotel had the most polite and friendly staff. From the front desk to housecleaning Very accommodating. Never got to use the pool I would stay again

"Worst Western."

1
09/10/2017

Too much to write... so here it is in list form. Room reservation mix up... Booked a Jacuzzi... no Jacuzzi Room smelled Room was dirty Room was musty Room was damp Giant spider in room Another unidentifiable bug No shower liner in shower + Red/brown stain on carpet + Blood spatter on lamp by bed = Pretty sure a crime happened here Understaffed restaurant (1 bartender 60+ people) No security No bouncer Had to call police Vending machine didn't work.... Construction noises Overall just bad.

"Horrible experience"

1
09/10/2017

From the moment we checked in horrible experience- requested 2 adjoining rooms when I booked reservation or if not at least close together for. When we checked in although other family members were on our floor and as close as across the hall . my daughters room was on a different floor - . and the complementary breakfast - was several pieces of fruit and bran muffins - . We arrived at 9AM there were no eggs or pancakes left -. When we asked about more eggs being made, we were told they'd be out soon, but after 25 minutes r someone came out and said there was no more of the "liquid eggs" left, would we like them to make us, each like 2 eggs.... One star rating is being generous - -

"Matamorras Hunts Landing Best Western"

5
08/10/2017

Love this hotel- scenic views from room window. But mostly it was the excellant and persoable staff- so refreshing in the present corporat world take overs. Big rooms, wonderful full breakfasts beautiful grounds.

"Looking forward to the future"

4
05/10/2017

Excellent hotel under renovation. What has been renovated is perfect. I especially enjoyed the breakfast in a proper restaurant with personal service as far as drinks are concerned. It will be an excellent place for receptions, lectures, weddings with the beautiful garden at the back. Will stay there again, excellent location for traveling along I-84. And quiet at night, good for the weary traveler.

"Large comfortable room"

4
05/10/2017

Our two double beds room was large and comfortable. The TV selection was off-air and cable. The location off & on the interstate was very convenient. The loud room heat pump was our only complaint. The pool was warm and the breakfast selection very good and fresh.

"could have been better"

4
03/10/2017

The restaurant was closed the evening I arrived, apparently because the inn didn't have enough overnight guests for the chef to feel it was worthwhile. Obviously a disappointment to a weary traveler. Room was comfortable, with a sofa for relaxed seating. Clean throughout. High points: bartender in the lounge, who was able to get me some food from the closed kitchen--friendly, helpful. Breakfast was great, with an excellent server. Low points: closed restaurant, seemed a bit expensive for what I received though I'm not familiar with rates in the area.

"Over Priced"

2
21/09/2017

This hotel is horrible. High priced for absolutely nothing. Appearance is terrible, ceilings had holes in it, bathroom walls had holes in it. Beds were like trampolines. Staff is discourteous. Don't waste your money. It is highly over priced.

BestWesternHotels, Corporate at Best Western Inn at Hunt's Landing, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Duffy Wedding"

3
18/09/2017

The wedding food quality was very very average and fish was raw not cooked . Trays were emptied when our table went up and had to wait or come back to get some food Wedding room was nice just needs to be a little updated

"Just Average"

3
05/09/2017

For the money I expected more. The Staff was exceptional and the breakfast was great. The water pressure in the shower was unacceptable. I forgot to ask if there was construction going on. There was. One of two elevators was out of service on the Labor Day Weekend. They just should have waited till after that weekend. At least the recognize they needed to remodel Lastly the staff was top rate

"fantastic"

5
29/08/2017

I felt this stay was too short, with the great room we had and the amenities would loved have stayed longer. Plenty of things to see in the area we have never seen and also I could have just held up in the room and slept, very comfortable.

"This place is in need of serious renovations"

1
25/08/2017

The short story, this hotel is in major need of a major renovation! This place was filthy. Starting outside, it looks like a very very old hotel. The pictures that are on trip advisor look different to me than what I saw. The halls smell of mold and mildew, the rooms are very very dated. The pillows are lumpy (all of them!!) and the carpets in the room make you feel like you don't want to take your shoes off. Ice machines only worked on 1 of 3 floors. I travel a lot for business and pleasure. Me personally, I'd never recommend this place to anyone.

"Best Western is amazing"

5
21/08/2017

The hotel Best Western inn. is at an amazing location. If the guests have a problem during the atay the hotel staff handles it amazingly. There is a gaming room, a fitness room, a pool, and a pond with abig piece of land.

"Worst Western"

1
21/08/2017

Place was filthy. The guest before me paid $70 for the room in cash, when I paid more than double that with a reservation over 30 days in advance. I had the pleasure of having to flush the previous guests "business" when checked in, which left an extremely foul smell throughout the room. Had a nice pile of vomit left in the entrance on one of the evenings that took several hours before it was cleaned up. Not a place I would send anyone to.

"Fine"

4
14/08/2017

Pet-friendly! That's what counts! Two pools, one indoor, one outdoor. A nice patio and a nice view. Too bad trees obscured the river because it would've been even prettier. Can see High Point in NJ from here, especially at night. The room was fine, bathroom okay. Nothing disappointing, nothing to rave about. Simply put, nice and good enough. We're here to hike the Delaware Water Gap National Recreation Area and this is much better than camping! Microwave, mini fridge, coffee maker are all in the room. So, can't ask for more, really. Clean enough. Nice enough. I'd come back.

"Clean room"

3
10/08/2017

Room was clean with a microwave and fridge. Pool is indoor and clean but pool area needs updating. Lounge chairs not padded and very hard. Breakfast buffet was ok only because of make your own waffles.

"very nice"

5
10/08/2017

very clean pleasant staff clean and comfortable and clean rooms the breakfast was good the only problem with the breakfast was that the hot food bins were almost empty by 8:15 am beautiful dining room the grounds were kept the lobby was clean and the employee that checked us in was very pleasant would highly recommend close to restaurants and shopping

"Best place to sleep and have a fabulous breakfast."

5
09/08/2017

Best place to stay that we have been in all summer on our trips. The service was impeccable and the breakfast selections were great. Having waitresses bringing us coffee was delightful as was was conversations with the off-duty staff which was enlightening.

"family reunion"

4
09/08/2017

Best and closest hotel to the delaware river.Our family enjoyed our stay and the staff are always willing to address our needs.Breakfast was a enjoyable experience,the food and service was great. Thank you BEST WESTERN.

"Great services; room needs updating"

4
08/08/2017

Excellent front desk and housekeeping services! Bed and A/C were very comfortable and the room was clean. Internet signal was weak and kept going in and out. Breakfast was excellent, with a lot of choices! Pool has a handicapped lift, which made it easy to get in and out for me!

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear X3552BFronaldp, We are thrilled that we have met your expectations, and made your stay pleasant, enjoyable and comfortable. We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We will be upgrading our wireless system, replacing and adding more routers very soon. Thank you for your business. We can't wait to welcoming you back to the Inn at Hunt's Landing soon. Faithfully Yours, Suparmanto-GM

"Fantastic Hotel"

5
03/08/2017

Very nice Hotel , great staff, great breakfast , clean rooms and comfy beds. Kids enjoyed it as well. beautiful view in the restaurant also great waitresses will highly recommend to friends and family

"A REAL REVIEW"

1
31/07/2017

Stayed here in the past. Used to be a nice hotel with a good bar/restaurant. Now,not much food selection,food just ok if that now,draft beer glasses dirty,things floating in. Went to buy candy from vending machine,got a nasty ,way past due candy bar.2 years plus outdated!attached is the date from my wrapper:( Now not hungry. Also front desk backed up and super slow. Even though o felt bad for lady checking people in,horrible customers at times. May not stay here again,due too this stay!

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear stan k, I am sorry that you were not happy with your stay, and given the description of the concerns I can understand the reasons. We start upgrading our menu for breakfast includes fresh fruit slices, fresh baked muffins and also Western omelets on the buffet. I appreciate your observations, and your feedback will assist us to implement improvement. We are excited to let you know that our hotel is currently undergoing property improvement program which includes replacing all in-room furniture, carpeting, wall vinyl and wall arts, lighting etc. hope to be completed by the end of this year.. We hope to have the pleasure to welcome you back to the Inn. Sincerely, Suparmanto-GM

"Dog friendly! No smell!"

5
30/07/2017

Very nice hotel. A little hard to find but worth it. Breakfast is actually in a dining room with good real food and table service! Clean rooms! No odors! Can walk to a plaza and restaurants. April at front desk is amazing!

"Really great staff"

4
26/07/2017

The overwhelming good point about the hotel was the staff team. They were warm, courteous, efficient and went the extra mile. It continued throughout our stay and we became a fairly large group - nothing was too much trouble and it made it feel like a family hotel, really lovely. From finding taxis when none were available, giving us all salad with a meal and staying open well after hours to serve us, to helping me when I had hurt my head to letting me call my elderly mother in London from their office (my cell phone couldn't connect) - their response consistently was 'how can I help?' Yes, it's not the smartest of hotels, but it was clean, the pool was lovely as were the grounds, the breakfasts were good, there was plenty of space and it was truly friendly.

"Dirty, Dated and Damp"

2
24/07/2017

Room was very dated - the 80's were calling. My husband is an exterminator and upon inspection of the room for bed bugs (none of them), we found it to be very dirty - it appears that they only cleaned the areas that were visible, though the bottom of the toilet was disgustingly dirty. The room also had a damp/musty feel and smell. Feet got wet walking on carpet - bedding was damp to the touch. Only two good points, at check-in Corie was very nice & they had a large quantity of towels in the room.

BestWesternHotels, Corporate at Best Western Inn at Hunt's Landing, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Polyster Sheets"

1
24/07/2017

If you like polyster sheets, stains on walls , a bathroom that is just a toilet and a tub and that circa 1964 black leather couch smell, stay here. If you like clean large rooms that are sparkling new and the same price, please stay at the Hampton Inn next door.

""OK""

3
23/07/2017

The hallway and the rooms had a very musty smell and the ceiling in the shower could be replaced. Could have more towels and soap as well as a little more shampoo. The pool was great so was the view but the rooms could be updated, especially the bathroom.

"Pleasant Stay"

3
21/07/2017

I stayed at the hotel while attending a Tai Chi workshop. It was convenient to the location and easy to access. Overall, I enjoyed my visit. It is a typical mid-level hotel, the staff was helpful and I didn't have any noisy neighbors.

"Not bad, but not great"

3
17/07/2017

This hotel is fine if you're looking for something quick, affordable and easy. I traveled with two young kids so having the pool was nice, and while a "game room" is advertised, it's so small it's more appropriately called a game closet. The staff is super nice, the rooms are pretty clean (although my bathroom smelled like mildew) and the internet is so pathetically slow that you won't even want to use it despite it being free.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Tim B, I am sorry that you were not so happy with your stay, and given the description of the concerns I can understand the reasons. I appreciate your observations, and your feedback will assist us to implement improvement. We are happy to let you know that our hotel is undergoing property improvement program which includes replacing all in-room furniture, carpeting, wall vinyl and wall arts, hallway carpet and lighting etc. to be completed by the end of this year. We do hope to have the pleasure to welcoming you back to the Inn in the future. Faithfully Yours, Suparmanto-GM

"The Hill experience."

1
16/07/2017

Had a great experience. Ouldlove staying at this hotel again when we travel to New Hampshire. Everything went very well. Pleased with the breakfast. We could not understand menus offering but a wait person explained. Also, hot food was placed in pans (scrambled eggs, bacon, sausage) after we had finished breakfast. Could order from menu but didn't. Why was hot food brought out so late?

"Horrible"

1
15/07/2017

Please do not stay here. When I walked into the room I looked at mattresses and they all had holes in them. The walls were soaking wet and smelled like mildew. The rooms are dark and dingy. We checked in and then we immediately checked out and went across the street to the Hampton Inn which was beautiful.

"Great Breakfast!"

4
15/07/2017

This is a great place to stay if you have small pets. We have two shih tzus and it's perfect for us on long road trips up to Maine. The restaurant has a beautiful view of a large pond with flowers and trees all around. The breakfast buffet is fantastic!!

"Very Friendly and Pet Friendly"

4
15/07/2017

The location was perfect for us. Our stay was Wednesday and Thursday nights. The staff was friendly and we chose this hotel because it was pet friendly. It was clean and convenient in that there was a nice restaurant and lounge right in the hotel. We found out that the main restaurant wasn't open Wednesday night, but the lounge had a bar menu that was okay. Chris, the bartender was great!!! He made perfect martinis, was friendly, and impressively knowledgeable on many subjects. We enjoyed talking with him and the sausage and peppers sandwich was very tasty. The view from the back of the hotel was beautiful. Friends of ours met us for dinner at the hotel (we had two little pugs with us). The service was fine and the food fairly good. The salmon was a bit over done and my pasta as well. I would suggest to order the salmon but ask for it to be moist. Pasta is pasta. Order something else or ask for al dente. But the chicken Parmesan itself was very good. We would go back.

"Charming hotel"

4
13/07/2017

Staff and facility were above average, really nice people and well furnished and maintained rooms/facilities. The town surrounding the hotel is still suffering the economic down turn of 2008 as far as I can see. The hotel has a dining room with a terrific view out large windows. The dining room closed before we checked in at 6:00 p.m. and ther was no explanation nor suggestion where we could get dinner.

"Good value, convenient and dog friendly"

4
13/07/2017

Went to the Poconos to drop off a child to Summer camp. The hotel was close by a major road and very convenient. It is set back so it was very quiet. Dog friendly which is very helpful. Clean and nice pool. Also helps to have a restaurant and lounge in the building. Breakfast was included with was a plus. Would recommend it and would stay there again.

"Needs work"

2
11/07/2017

Not being well maintained and little improvement during the past year noted. Room ceiling and wall had a water stain. Bathtub missing soap dish. Room air conditioning ran all night and room stayed very damp. Outlet on lamp did not work so my cell phone was not charged overnight. Gave us the wrong room initially without a king bed. Hallways and elevator very warm. Hallway carpet stretched and dated. Painting of wall above check in desk is poorly done.

"It was ok"

3
10/07/2017

Pool, breakfast & views are a 10. Smell to hotel especially room and bathroom is musty. Bathroom is extremely small & needs updating. The shower curtain had not been changed as it was yellowish on the bottom.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear L6345IAdenises, Thank you for taking the time to share your review about your recent stays with us. We are pleased to know you enjoyed the pool, the breakfast and the view. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. Our hotel is currently undergoing property improvement program that includes replacing all in-room furniture, carpeting, lighting etc. to be completed by the end of this year.. We hope to have the pleasure to welcome you back to the Inn. Yours faithfully, Suparmanto

"Great Place To Stay"

4
07/07/2017

Gotta say, there are many good qualities to this hotel and we enjoyed a terrific stay. It is pet-friendly with no additional costs to bring our dog. Everyone at the hotel was friendly especially Corie at the front desk. Breakfast is included with your stay and it is great. Real scrambled eggs, country potatoes with bacon and sausage patties for meats. Good biscuits and gravy, fresh fruit salad (melon, pineapple, grapes, berries), an oatmeal bar and make your own waffles. Served with real plates and silverware, with waitresses bringing coffee. Not like anything you've experienced at the serve yourself, sit at a dirty table, mess hall meals served for free everywhere else. The pool has been refreshed and it is in great shape. The grounds of the hotel are huge and has an acre-size pond in the back with plenty of grass and running room for the pooch. There is a Kmart and shopping center next to the property but there is also a Walmart farther down. We bought two light fishing poles and tackle and had a blast catching bluegill and bass in the pond. This is kiddie fishing at it's best; small, 4-6 inch fish, reeling in a catch almost every cast close to shore. The rooms are clean with a microwave sitting on a counter that used to be a vanity/sink with a fridge underneath. The bathroom is adequate but dated. A request for additional towels and sheets was fulfilled within minutes. The carpet was frayed at the entryway and there was no mattress pad were my only complaints. Just remember, you're at the Best Western, not the Ritz Carlton. I can imagine that this property used to be a Holiday Inn with a full-service restaurant, bar and handled many weddings, meetings, small conventions and more. It has a big patio with tables and chairs and the lobby furniture has new leather seating with a TV. Other reviews had mentioned renovations but my discussion with the front desk indicated only a few other minor upgrades will be forthcoming. In any case, this is a wonderful place to bring the family for a break, sleep overnight while passing through, bunk your workers or anything else. Clean, comfortable, with a top notch meal.

"Just What We Need"

5
05/07/2017

Best Western Inn in Matamoras, Pa was a Great rest stop on our geo-caching trip. They Welcomed our pets to stay with us, and fed us well before we continued on our adventure, thanks! We Will be back again, probably stay longer and swim, too.

"Not a clean hotel."

3
04/07/2017

A disappointing stay at a place we had enjoyed before. The restaurant was no longer opened. There was no outlet to connect my Cpap machine.When I moved the night stand to connect to an outlet the floor was covered with dirty tissues and candy wrappers. The room was not clean. The young lady at the desk was very professional and the waitress at breakfast was very nice. This hotel needs a complete renovation.

"Motel"

5
04/07/2017

This appears to be an older motel but it was in very good condition and served a very good breakfast in an excellent environment. The restaurant was closed for some unknown reason but the young lady in the bar who acted as a waitress did an outstanding job by herself in a busy place.

"poor rooms and public areas."

2
04/07/2017

Needs cleaning and refurbishing. Rooms had poor lighting, drawers stuck, burn marks on furniture, torn lamp shades and beds that should have been replaced a long time ago.Overall a dirty and dingy place. Cigarette butts all over the outdoors despite signs saying no smoking anywhere on the premises.

"Ok Hotel with Great Service"

3
02/07/2017

Hotel really needs some attention to detail - frayed carpet, damaged paint on walls, some gardening out front. But it was clean and the front desk manager was very helpful. The breakfast was good. The beds were hard.

"Nice stay"

5
24/06/2017

Nice immaculate comfortable room. It was a pet friendly room and I was traveling with two dogs. Breakfast which was included was the finest I ever had at a hotel. The price was a little more than I expected.

"Hunt's Landing thumbs up"

5
23/06/2017

We had a great experience. Everyone was polite and went out of their way to provide good service. A burned out light bulb turned into the best customer service experience I have had in a long time. We were able to relax and there were enough shops and restaurants in the area to make it an enjoyable stay. We will plan to go back again.

"Don't bother"

2
22/06/2017

Bus loads of tourists check in. The pool is closed for repairs; the dining room is not usable after the tour buses leave, so you have to eat in the bar. The menu is limited and overpriced. Staff at the front desk looks very annoyed. The "stocked pond" is a joke. The fish are 2-3 inches

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Tom G, I am so sorry that you were not happy with your stay, given the description of the situation you experienced I can understand the reasons. We are sorry for all your inconveniences during your stay. I really appreciate your observations. Your feedback will assist us to implement improvement. By the way, we really do have a lot of fish and turtles in the pond. Once in a while I see hundreds of huge carbs come up to surfaces. Many of our guests showed us pictures of the fish they caught. I am sorry you didn't catch the big one. We hope to have the pleasure to welcome you back to the Inn at Hunt's Landing. If I can provide any assistance, please don't hesitate to contact me directly at 570 491 2400 Ext. 655. Yours faithfully, Suparmanto/GM

"Upgrade It Or Close It"

2
21/06/2017

Having stayed here many times over the years, I hate to see this property continue to degrade. I had to walk around ice buckets and garbage cans in the floor catching roof leaks. This hotel is old, dark, and worn. The staff is always super and it is a shame that they have to represent a property which the owners/operators refuse to spend a dime to upgrade and repair it.

BestWesternHotels, Corporate at Best Western Inn at Hunt's Landing, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Convenient location, pleasant room and grounds."

4
21/06/2017

We were happy to find this hotel after a long day's drive. The staff were very welcoming and it's in a pretty location overlooking a pond. There was no problem accommodating our dog. The breakfast is included, but they were unable to cater for my wife who is celiac (i.e. has to be gluten-free).

"Best Western Inn, Matamoras PA"

5
21/06/2017

A wonderful hotel, such a pleasant surprise. With a breakfast in a restaurant as it should be. With a friendly and attentive staff both in the restaurant and at the front desk. We had originally planned to drive further up the road, so glad we didn't.

"Best Western at Hunts Landing, Matamoras, PA"

5
20/06/2017

Very nice quality hotel. Food, staff , room were all great. Down the road a couple miles is a great restaurant called The Grill. Superb classic nachos and yummy hamburgers...including a huge 1 pounder!

"Great Location Near Delaware Water Gap"

4
13/06/2017

Good location near Delaware Water Gap National Park. Nice breakfast and clean, quiet comfortable room. Helpful staff. Only suggestion is to upgrade lamps to accommodate plug in devices from bed. TV channel choices is a little limited.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Steve124027, We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable, tasty breakfast, helpful and friendly staff. We are very proud of our staff and it is always pleasing to receive such kind comments as yours. Your feedback is appreciated to help us implement improvement. Our hotel is undergoing a major improvement to be completed by 11/30/2017. We appreciate your business and your loyalty to Best Western. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Yours faithfully, Suparmanto/GM

"Old but not filthy"

3
13/06/2017

The hotel could use an update. The bed I slept in was made in 1999. Not very comfortable. But the place is clean and I had dogs with me and there is plenty of grass for walking them to do their business.

"Best Western Hunt's Landing"

4
07/06/2017

Stayed twice within last week. Desk staff very friendly & especially Barbara in the dining room. She remember us and served us well. Requested a room on the top floor away from noise as husband a light sleeper and it was very quiet room - so much appreciated. Only comment is I wish the breakfast hours were later than 9:00 am - traveling/vacationing would like to have slept in till at least 9.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Harriet S, Thank you for taking the time to share your experience about your recent stays with us. We are pleased to know you enjoyed your stay with us. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We are very proud of our staff and it is always pleasing to hear such kind comments as yours. All the best and look forward to welcome you back to the Inn at Hunt's Landing. Yours faithfully, Suparmanto/GM

"Fab staff"

4
05/06/2017

Trying to book this stay through Orbitz, things got screwed up. Ashley, working the front desk, was super helpful in getting the reservation corrected and even found a better rate for us. Traveling with a pet, we don't have many options. While this isn't the best looking hotel ( decor is a bit dark and outdated) they are helpful and well located.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Lspdoll; Thank you for taking the time to share your review about your recent stays with us. I am glad to know that your furry friend had a good day too. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We are very proud of our staff and it is always pleasing to hear such kind comments as yours. I will share your comments for Ashley with her. She is one our Star employees and she would appreciate your recognition. All the best and look forward to welcome you back to the Inn at Hunt's Landing. Warm regards, Suparmanto/GM

"Nice Hotel, Good Location"

4
31/05/2017

This hotel is very nice, though the price we paid for one night at $179.00, I thought was a but pricey. I expected a lot more from the hotel and room, but it was just a basic, standard hotel room. it was very nice, but not for the price. The Mountain view room I booked, had a nice view, a bit of an obstructed view from a tree, but we could see the High Point NJ Monument from our window and the view was nicer than a highway view. The buffet breakfast was just your standard eggs, sausage, toast, cereal etc. Nothing to fancy, but basic enough to eat something and leave. The pool was very nice and very clean, towels were available. Water temperature was nice, little cool and a little warm at the same time, so for me it was perfect. The area around the hotel was a good location, driving into Milford was only about 10minutes away and Port Jervis NY was very close by too. Kmart and Walmart are also next door or a light down, respectively. Was convenient for me as I needed another memory card and batteries for my camera. Getting to highway 6 and 209 were also easy from the hotel and getting to Delaware Water Gap also easy and not a far drive either. I would stay at this hotel again, but for a lower nightly rate. I do recommend it. Staff were all very friendly. FYI bring your own area brochures and ideas on where to go, as apparently Best Western policy is no brochure stands in the hotel, which is a shame, because most people rely on them for area ideas. Thankfully front desk staff were helpful.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear worldygirl; Thank you for choosing Best Western Inn at Hunt's Landing during your recent visit to our area, and sharing your lovely review regarding your stay. We are happy to hear that you were pleased with our rooms and the convenience location to local attractions Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We look forward to welcome you back to the Inn at Hunt's Landing. Warm Regards, Suparmanto/GM

"Not Good"

1
30/05/2017

This hotel needed work. There was mold on the ceiling of the 3rd floor, washing and drying machine were not only bad at their job, but way too expensive. The rooms AC continually turned off, making for a warm stay. The TV was distorted, couldnt even enjoy TV! The breakfast was gone and never refilled. I got there at 9AM. Hot water didnt work either. Dont stay.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear E9206ARjohnf; I am sorry that you were not happy with your stay, and given the description of the conditions you described I can understand the reasons. I appreciate your observations. Your feedback will assist us to implement improvement. Our hotel is currently undergoing property improvement program that includes replacing all in-room furniture,inroom and hallways carpeting, wall vinyl, lighting etc. to be completed by the end of November this year. We hope to have the pleasure to welcome you back to the Inn at Hunt's Landing. If I can provide any assistance, please don't hesitate to contact me directly at 570 491 2400 Ext. 655. Humbly, Suparmanto/GM

"stop before or drive on"

2
30/05/2017

After 11 hours of driving, we wanted to settle in, connect with family and friends. We wanted have a bite to eat and a glass of beer to unwind from the drive. We were late to get to the restaurant as it closes at 8 pm. We had to drive elsewhere to eat and this section of town is dry. A bit frustrating. The room was clean but dark colours and a smell that left me with the feeling that there may be an underlying problem and it was camouflaged with another odour. The hallway was dated and smelly. Could not make breakfast as the restaurant does not open until 7 am on wk.ends. Overall an expensive hotel for what you get.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Don M; On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 570 491 2400 Ext. 655. Sincerely, Suparmanto General Manager

"Best Western Hunts Landing Matamoras PA"

5
27/05/2017

We were arriving late in the day. They were very accommodating and very helpful. The room was more than adequate for a one night stay. Would have been good if you were staying with a group of people. The rooms were clean, comfortable, and very appealing.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Marilyn B; Thank you for taking the time to share your review about your recent stays with us. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. . Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. Allow me to thank you for your business and we hope to have the pleasure of welcoming you back to the Inn at Hunt's Landing. Sincerely, Suparmanto/GM

"Wonderful stay at Best Western"

5
23/05/2017

Loved my stay at Best Western, kind and caring staff, comfy rooms even the pillows were the best, great food, and beautiful surroundings. Would stay there again next time in the area. The staff were fantastic. Even something as simple as mashed potatoes were amazing, I want the recipe. Try them if you stay there just to see how wonderful the food is.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear karenhF6940FQ; Thank you for choosing Best Western Inn at Hunt's Landing and sharing your lovely review regarding your stay. We are happy to hear that you were pleased with our hotel rooms, pillows and great food in the restaurant. We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We hope to be able to welcome you back to the Inn at Hunt's Landing for some more pampering. Sincerely, Suparmanto/GM

"Travel for softball at Airport Memorial Park"

5
21/05/2017

Everything from check-in to check-out was fantastic. Front desk staff were very professional and accommodating. There is one staff member that I would like to mention. Her name is Barbara B. She works in the hotel restaurant. She saved us on the morning of Saturday, May 20. The restaurant's weekend opening hour is 7am. My 13 year old daughter had to be on the softball field at 7am and we were rushing to get her there and wanted her to have breakfast before her long day in the tournament. I ran down to the restaurant at 6:25am in the hopes that they had something made to go and that is when we met Barbara. She asked me if she can help me and I told her of my situation. She said, "not to worry, she needs her protein". She had them make my daughter eggs and bacon and she personally made my daughter a waffle and she was apologizing to me because she had to pour the syrup in a small bowl. This all before they were suppose to even open. You can't even buy this service anywhere. There was no financial gain for the restaurant, because it's complimentary. We will never forget the hospitality that she showed us. Truly an amazing woman. We hope that Best Western recognizes Barbara B. We travel alot for softball and this visit makes us want to choose Best Western whenever we travel in the hopes that there is someone like Barbara B. present when we arrive. Thank you Barbara for making our stay a memorable one, Mike B.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear daddysthunderbolt: We are thrilled that you enjoyed your stay with us and are especially delighted that you found the rooms to be comfortable, clean and met your expectations. Your kind words about our team are most appreciated. I will be delighted to share your comment with Barbara. Barbara is one of our star employees who always does what ever it takes to make sure our guests become her raving fans. I am so glad to know that she helped made your 13th years old daughter had an amazing day. Allow me to thank you for your business and we hope to have the pleasure of welcoming you back to the Inn at Hunt's Landing. Sincerely, Suparmanto/GM

"Refused at the desk!"

1
16/05/2017

Upon arrival we advised the staff of our service dog. Immediately we were told "no pets allowed." We reiterated he is a service dog. We were still refused a reservation and advised to try the Hampton Inn. We drove across the parking lot to the Hampton Inn where we were pleasantly greeted as they apologized and said all service dogs are allowed under the ADA. We were tired from traveling, and were so grateful to have been welcomed into the Hampton Inn! Very disappointed in the Best Western and look forward to staying at Hampton Inn in the future! The Staff at this Hotel needs awareness and education on Service Dogs!

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear 2palindrone; I am sorry that you were not happy with your stay, and given the description of the situation I can understand the reasons. I want to personally inform you that furry friends are welcome anytime at our hotel. We are a pet friendly hotel. I will find out which associate at the front desk who allegedly refused pet's accommodation and will advice him or her accordingly to make sure it wont happen again. I truly apologize for the inconvenience. Your feedback will assist us to implement improvement. We do hope to have the pleasure to welcome you back to the Inn at Hunt's Landing. Please feel free to contact me if I could assist you in anyway: 570-491-2400 ext.655 Humbly, Suparmanto/GM

"Pleasure trip"

5
16/05/2017

Time and time again the staff and management of this hotel perform at their best. Rooms are clean. Micro wave and refrigerator in each room . Free full breakfast each morning. Large size indoor Olympic pool. Very friendly staff. Large fishing lake behind the hotel which they own and loaded with 2 -4 lb bass. Bring your own fishing rods. Walmart, Kmart near by. Lots of fast restaurants to walk to. Then go to into Milford town to check out their museums. President Lincoln's American flag that draped his sitting box at Ford theater with Lincoln's blood on it from the gun shot when he was killed. There are also many little old fashion shops of all kinds in this village. I highly recommend this hotel to everyone. Oh yes the most important thing I must mention about this hotel. ITS DOG FRIENDLY.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear mystreygust1952; We are thrilled that we have met your expectations, and made your stay pleasant, enjoyable and comfortable. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. Many of our guests return and bring their fishing rods to catch and release bass in our pond. It is fun and entertaining to see. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We look forward to welcome you back to the Inn at Hunt's Landing. Sincerely, Suparmanto/GM

"NO HOT WATER"

1
15/05/2017

Worst stay as there was no hot water in this room. Told plumber was in room at some point during the day but when tub faucet was turned on black soot came pouring out. Ran water for halfr and hour and NO HOT WATER. Why would this Best Western put anyone in this room when they knew there was a problem?

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Ms. Carolyn B; I am sorry that you were not happy with your stay, and given the description of lack of hot water I can understand the reasons. We had to shutdown the system to make a repair and when we turned the water back on it took longer to have the water settled. We truly apologize for the inconvenience. I understand that you will be back in the area in June. Our Front Office Manager Christina will be in touch with you to arrange the reservations. Your feedback will assist us to implement improvement. We look forward to welcome you back to the Inn at Hunts Landing. Sincerely, Suparmanto/GM

"Wonderful Mother's Day Brunch"

5
14/05/2017

This is the 3rd year that our family had Mother's Day at this location. There was over 30 of us this year but other years there was over 40 of us in our family party. We had a private room and service was outstanding. The buffet was good and even the kids had a hearty appetite so that says something. The pork was outstanding and everything was well laid out and delicious. The desserts were wonderful although next time I will have to save a little more room to try more. This is a great place for a family gathering. Being the entire family came together honor our mother who is 91, several of us drove over 3 hours yet the drive through town was very nice.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear ShirleyE601; We are extremely pleased to learn that your family experienced an enjoyable family gathering at Mother's Day Brunch with us. I am pleased to learn that you enjoyed the food and the services we provided. Thank you for coming back again, and thank you for taking the time to share your review about your recent visit with us. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We appreciate your business and loyalty to Best Western. We look forward to welcome you back to the Inn at Hunt's Landing next year, the same date and the same place. Sincerely, Suparmanto/GM.

"A nice stay"

4
09/05/2017

I reserved a room for a friends 40th surprise party. A lot of the reviews I read were people expecting Hilton quality at a Best Western. The room and bed were very comfortable and everything was clean. The bathroom was a bit dated but I've stayed in others that were even more dated so that didn't bother me. What did bother me was the strand of hair in the shower that was definitely not my hair. I got it down the drain so it became a non issue and some people just loose hair so it didn't phase me really. I wish I remembered the name of the receptionist who checked me in. I want to say Danielle but I can be wrong. She was the nicest most pleasant person that I've dealt with in hospitality in a very long time. She called as I got to the room to make sure everything was okay and to my liking...who does that ? Thumbs up to this Best Western, if I find myself ever in need of another hotel room in that area I will not have to think twice about stay at Best Western again.

"Exceptional Hotel experience"

5
09/05/2017

The most beautiful, elegant, interior. A nature lovers walk through the grounds. Exceptional dining room, superb breakfast. Friendly, professional staff. Totally dedicated to making your stay memorable. A must visit! We always stay at Hunt's Landing when we head south for the winter and on our return trip.

"Nice stay"

4
30/04/2017

Spent the night and was pleased with everything. Room was clean and it was very quiet. No outside noises Since we were tired, we decided to eat at their restuarant. Had a very nice meal. Breakfast the next day was excellent and served in a nice dining room with ample seating for everyone. Nice views of the pond. Would stay here again.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear fullerca2016; We are thrilled that we have met your expectations, and made your stay pleasant, enjoyable and comfortable. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. Allow me to thank you for your business and we hope to have the pleasure of welcoming you back to the Inn at Hunt's Landing. Suparmanto/GM

"3rd stay at this hotel. They deserve another chance."

4
28/04/2017

We stayed in April, 2017 immediately after the departure of a large group traveling together. Unfortunately, this situation caused a major problem in the kitchen, and the bar and restaurant menu was extremely limited as a result. The rooms are clean and comfortable. There is an indoor pool, but I believe the website says there is a hot tub/spa, and this was not the case. The saunas have been removed. They need to put up a new sign rather than slapping electrical tape over the word "sauna". The staff is helpful and polite. I will stay there again when in the area, but I hope it is not after the departure of a large group of people with very specific dietary needs. This made the restaurant situation less than optimal for the rest of the guests.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear Jim K; Thank you for returning to the Inn at Hunts Landing. We are thrilled to hear that you enjoyed your stay. I am sorry about the limited dinner menu in the restaurant. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We look forward to welcome you back to the Inn at Hunt's Landing. Warm regards, Suparmanto/GM

"A bunch of mistakes re: food service"

3
26/04/2017

We are a singing group that rehearsed and performed in Dingman's Ferry for the weekend. The only complaints I have are in regards to food service. The hotel is very clean and comfortable. I would definitely sleep here again but would eat elsewhere.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear joanrX9935GV; Thank you for choosing Best Western Inn at Hunt's Landing and sharing your lovely review regarding your stay. We are happy to hear that you were pleased with our hotel rooms. I am sorry to hear that you didn't enjoy our food service. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We look forward to welcome you back to the Inn at Hunt's Landing. Warm Regards, Suparmanto/GM

"Good place to stay when traveling"

4
09/04/2017

Needed to break up a long driving trip, and stayed in this motel. Comfortable, and a good place to stay with my dog because of the nice back field. It was nice and quiet, and clean. My only complaint is that the internet service was on and off - so not great.

Suparmanto, General Manager at Best Western Inn at Hunt's Landing, responded to this review
Dear annadP2520DA; Thank you for a great review. We are glad you enjoyed your stay with us after a long trip. Your furry friend deserves a nice place to run around. We will work on the interent service to make it better. We appreciate your business and hope to welcome back to the Inn at Hunts Landing. Sincerely, Suparmanto

"Not What It Used To Be"

3
08/04/2017

We have been staying at this hotel on our way home from winters in the west for the past several years and found it to meet our expectations of a Best Western Inn. However, this year we had a room where the outlets on the lamp on the computer desk were not working properly, the chair for the desk was not a desk chair so it was difficult to use my computer, there was no hot water and the restaurant has several limited chices on a printout from a computer and over priced. We did not see many staff but the one good point was that we were given a credit for lack of hot water.

"Hotel review"

2
05/04/2017

After a long day of travel, the staff needs to be more caring of any inconvieance a guest is experiencing. Problems happen the staff needs to explain what is wrong and make an effort to correct the problem.

"Hotel stay"

4
03/04/2017

Needed hotel stay while traveling 1,455 mi. Chose this as it was on our way, right off the highway. It provided safe parking spcae for our boat/trailer. The hotel has a bar and a restaurant which make it convenient. It also had a swimming pool and exercise area. A plentiful breakfast was provided. The rooms were clean, beds comfortable and large rooms. The only negative is that it is old and the rooms are dark and dreary and need freshening up.

"Personal Review"

5
02/04/2017

I always stay at Best Western Hotels if ;possible because most are pet friendly. and well maintained.I only stay at hotels which I can drive up to the door our room. The meals are always exceptional and the free Breakfasts are great.lThank you.

"Good hotel, but could be great."

4
27/11/2016

Good points: Clean room/hotel, helpful staff, close to dining, stores, reasonable price.. Bad Points: Insufficient lighting in the room (husband says could have more TV channels), it would be nice if they had a charging station at the nightstand. What they don't tell you: That if you leave before their free breakfast, they'll give you a bag containing a water bottle, granola bar, and fruit per guest). All in all, I'd stay there again.

"On the way to Woodloch"

4
26/11/2016

Last year stayed at Scottish Inn which got high ratings but is more of a truck stop. Best western was perfect for overnight stay. Breakfast was good. Hotel has a pool so good for kids. Huge Walmart nearby.

"Doesn't live up to potentail"

3
06/11/2016

beautiful area, hotel has good "bones," somethings in disrepair, food is mediocre, bathrooms and HVAC need an upgrade, room configuration for our use was perfect - king bed plus a large open space, not nearly enough light in the room even with all the lights turned on, not enough electrical outlets accessable

"Family Emergency"

5
04/11/2016

Very nice area to stop over. Accommodations were super as well as the service and the convenience of having a restaurant in the facility was wonderful. Once you settled in your room you didn't have to go anywhere for dining, etc. I will definitely stay here again and refer this Best Western highly.

"For Knowledge"

1
03/11/2016

I would like to post pictures that were taken of the room. It is simple house keeping that would improve the rooms. I will always travel with disinfected wipes in the future to wipe things off. I should have just left the hotel, but you are tried and want to get off the road and you deal with these hotels and dirt. I stayed at other Best Western's and did not have the house keeping problem at them. Clean your rooms.

"Nothing Special, Basic Accommodations"

3
26/10/2016

Before staying at the BW Hunts Landing, I was told by an acquaintance, who had already stayed at this hotel, that this place was a "dump." After staying there, I would not use that strong a term to describe the hotel, but it does need a makeover from its '70s heritage. The decor hearkened back to that era, which may have been a good thing, since I was there for a 40th high school reunion (Class of '76). The room was comfortable and the view from our window was fabulous because we looked out over the pond and the Kittatinny Mountains were aglow with the color of changing leaves. I must admit that the saving grace for this hotel is the physical location on the banks of the Delaware and at the foothills of the Kittatinny looking up at the High Point monument. The carpeting in the hallways really needs to be replaced as it has stretched over the years and has humps in the middle of the hallways, which could present a tripping hazard to those with mobility issues. The check in process was problematic because I made two reservations: one with a group for Saturday night and one on the internet for Friday night. I made the reservation on the on the internet due to it being cheaper than the rate quoted directly by Hunts Landing. This seemed to confuse the front desk staff and they made me feel guilty for making a reservation over the internet. I believe they stated something like "Well, that's what you get for making the reservation over the Internet." I have done this numerous times with other hotel chains and they have no problems combining reservations. The issue was that I was going to be assigned to two different rooms over the weekend and I would need to check out of the room I had for Friday night and check into a different room on Saturday night. When the front desk clerk finally gave up on trying to put me in one room for the entire weekend, she stated that I should check with the night auditor, who would be in at 10:30 p.m. and was very good at making these types of changes. Luckily, I was at the bar until 11 p.m., so I met up with the night auditor, who was very efficient, and took care of the problem. The breakfast served was very basic, however, it did have hot food (scrambled eggs, bacon, pancakes, waffles, etc.). However, the breakfast service was lackluster and I had to ask for more coffee more than once and at one point just got it myself. I also had to ask the breakfast staff for bowls for the cereal, etc. Overall, this hotel that will serve your basic Maslow needs. Had I not been here for a high school reunion, I would have searched out other accommodations nearby. There seems to be some nice hotels/B&Bs in Milford (about 6 miles away).

""Would have given it Four Stars if....""

3
25/10/2016

the room was a little better. We had stayed at the hotel for one night as we were visiting friends in the area and didn't feel like driving the four hours back to Baltimore, Maryland. Although the front desk clerk was in the middle of having a cigarette outside when we first approached the counter, she immediately came in and apologized for keeping us waiting (we were only waiting for a minute or two). We found her to be pleasant and professional. The price was was very reasonable for two double beds and the added benefit was the complimentary hot breakfast that was provided. We found the room to be clean and offered a wonderful view of the fall foliage from our large window. The beds were comfortable but I found the bedding to be somewhat of a lower quality as well as the pillows. The TV was mediocre for a flat screen and I was disapointed to find that it didn't offer a guide button on the remote so we see what was on. A nice plus was the microwave and mini fridge. My biggest disapointment however was the shower. While I showered, the water kept on rising (I had the drain opened). When I got out I pushed it up and waited and down and waited. It just wouldn't drain (see pictures). As far as the the property, the restaurant is beautiful and offers very nice views. Although we just ate cold cereal, the hot breakfast looked amazing (bacon, eggs, waffles, hot oatmeal, all kinds of cereals and pastries). This was all complimentary and part of your stay. The also have a nice bar/lounge for cocktails. The pool looked very basic, nothing to write home about. All in all a decent stopover stay. Wouldn't make a long vacation out of it.

"Better than surrounding hotels"

3
25/10/2016

We have stayed at other hotels in this area and this is defiantly the best in the area. Its nothing to special but it is better than surrounding hotels. Rooms were fairly clean. Even after telling staff multiple times there was 4 of us in the room everyday they would only leave 2 towels. Ice machines only on floors one and three we were on floor five so wasn't convenient. Overall not to bad we would stay again.

"Fall Weekend"

3
25/10/2016

The fitness center was very poor. Only 2 pieces of equipment and one did not work; the room was extremely hot and their was no air conditioning. Very disappointed. The breakfast buffet was great -a lot of different food items. Overall the hotel is very dated with its dark decor and furnishings.

"Clean and Covenient"

4
24/10/2016

We stayed here for a wedding we attended. The hotel is conveniently located off Rt 84 and is close to anything you might need. The rooms are clean and comfortable and the bathroom was clean as well. The room had a refrigerator, and coffee maker but no safe. Note, the restaurant at the hotel does not open for lunch. The free breakfast served was very good.

"Comfortable Stay"

4
21/10/2016

Breakfast was excellent. Couldn't get any premier channels on TV. Issue was addressed and never resolved. Only had few basic channels unless I wanted to pay for movies. The fitness center was closed and I was never notified. It was one of the perks before I made reservation. However, I definitely would recommend it. It was very clean and staff were very nice.

"Clean, Comfortable, Convenient"

4
18/10/2016

I have stayed at this hotel at least 10 times over the last 20 years. It is a perfectly located rest stop for my business trips between western Pennsylvania and New England. The setting is pleasant, the rooms are comfortable, the staff is helpful and the parking lot is excellent for my truck and trailer. I only wish I had more time on my trips to enjoy the many nearby attractions (parks and recreation) in this region.

"A Great Find"

5
17/10/2016

Found this hotel off of I 84 and was quite pleased. We do love to staying at BW. There was a restaurant on the property which made it so easy, as we had driven all day and wanted to veg. We thought the way that breakfast was handled was very pleasant, we were seated by a waitress brought our coffee and tea even though it was a buffet. Usually we have to push our way to find a seat and the food. We will stay here again.

"Fun getaway with kids"

3
16/10/2016

Ok hotel. The check in was good. The girl at my the front desk was helpful. A little loud to hear cause of a party right next to it but ok. Had to pay $10 extra for the included breakfast in the morning cause only 2 come with the room. 10 and under free. Not worth the $10. Charged an extra $3 for a coke at breakfast. Room was ok I think it was just redone except for the jacuzzi tub. It worked but not really strong jets. It was good enough for an overnight stay although a little pricey.

"BW Matamoras"

4
14/10/2016

My wife and I stayed here on a recent motorcycle trip. Overall, our experience was very positive. The hotel and grounds are very nice and the guest rooms are clean and comfortable. The front desk staff were very courteous and helpful. There is a restaurant on-site but I don't think there are any others within reasonable walking distance. We had dinner at the on-site restaurant and it was average at best. The complimentary breakfast is also served at that restaurant and the quality and selection of breakfast items was the best I have experiences at a BW.

"Best Yet"

5
13/10/2016

Title sums it up. The best Best Western I/we've stayed at in the US. Some describing words: Spotless overall from rooms to grounds, great value, Professional and Courteous staff, great location easy to find and get to, great breakfast, fantastic pool. A stay here will raise the bar for all future hotels and motels to meet.

"Convenience"

4
11/10/2016

I was at the hotel for a weekend conference. The facility was large enough to accommodate our group. The staff was extremely helpful. The rooms were clean and the beds were very comfortable. The hotel was close to the highway. The area is close to NY and NJ.

"Best Western hotel at Matamoras, PA"

4
07/10/2016

We have stayed at this hotel on several occasions. The rooms are always comfortable and the only reason for the stays are to accommodate our 12 pound dog. We really appreciate hotels that accommodate pets. The pet fee is a little steep for such a small dog. Maybe on a sliding scale. The hotel I stayed at the next night did not have a pet fee and was 1/2 the price....

"Best Western Inn at Hunt's Landing, Matamoras, PA"

5
03/10/2016

This was a wonderful place to stay. The hotel is clean, very pretty, well situated off the highway with easy on/off access.We really enjoyed the lounge. Six beers on tap and good food. Breakfast was very nice. The dining room is large and well lit and besides the usual continental breakfast fare you can get eggs cooked any way you like them. The staff is very nice. Would definitely stay here again.

"Confirm rate at check in and check credit card statement"

3
03/10/2016

At the time of reservation I was quoted a rate of $109.00 per night. Checked my credit card and they had placed funds on hold on my credit card for $189.00 per night. If I had not checked my card I would have been over charged. Every one at the from the front desk wanted to pass the buck and blame some one else.

"convenient to I 84 in PA"

4
27/09/2016

this hotel is easily reached from rt I 84 in eastern PA. it is attractive and clean and has the expected amenities. I had problems with food served in the bar and was sick and vomiting all night from the food.

"Found it by accident but discovered it was our 2nd visit."

4
25/09/2016

We were driving through from Maine to Virginia and trying to located a place recommended maybe 5 years ago on a journey to Rhode Island. We finally chose this place after speaking to a delightful front desk clerk on the phone. As we checked in feelings of deja vu swept over us and as we entered our room we were certain this was the place. Not much has changed in the last five years and as other reviewers have pointed out some of the place could use an upgrade. The hallway carpet is showing signs of wear and the decor is looking dated. Our room was clean, the staff was friendly and the free breakfast was good. Even though it looked like the single woman on duty could have used some help our service was good.

"Passed expectations"

5
23/09/2016

We have stayed here years ago and remembered the grounds being a good place to relax and they still are pleasant. The rooms are clean and updated. Food offered in the restaurant is good. Breakfast is much better than your average offering in most chain motels.

"Convenient!"

3
20/09/2016

We have stayed here many times in the past 11 years and have taken advantage of the facilities many times prior to moving to Myrtle Beach. It is an ez-off and ez-on location off of I-84. The amenities include an indoor pool, restaurant and bar/lounge. Numerous weddings have been held here because of the lovely views. The breakfast, that is included in your stay, is served buffet-style in the restaurant allowing you a relaxing start to your day while seeing those views.

"Very nice for a one-night stay"

4
14/09/2016

This is an older property but clean and well-maintained; some renovation is overdue. We frequently travel to Maine from Virginia and this spot conveniently breaks our trip into two days. The restaurant is fine--food's ok on a rather short menu and the service is very friendly. The waitress overheard me enthusing about blueberry pie and gave me a free slice! Also convenient to the very pretty little town of Milford PA, worth a walk-around in the evening. If you have time there is a pleasant drive available through the Delaware River National Park.

"Diamond Tour 52 from Indiana"

4
13/09/2016

The rooms were large and clean and well furnished. We had large group of 52 on our Diamond Tour bus. The tour leader decided that we would eat at the hotel rather going our for fast food, We went at 6:00 p.m. we were at a table for four. Another group of eleven sat together, There was only one waitress! A bartender then came over to help, the tour leader came in and decided to take all the rest of our group back on the bus to another place, We had already ordered so we couldn't leave. The hotel should have been ready for large group!!

"A resort environment at a modest price"

5
09/09/2016

You are considered a valuable guest from the moment you check-in, and enjoy an excellent free breakfast with friendly wait staff in a beautiful dining room, or walk the paved trails on the beautiful grounds of this resort-on-a-budget. Cannot wait to visit again.

"Very good atmosphere at the Inn at Hunt's Landing"

4
08/09/2016

I have stayed at this hotel several times and find it to be very convenient, the staff are very helpful and the amenities are very good. They have recently added a swimming pool, which, unfortunately, was out of use when I stayed this time. I really enjoy their generous, complimentary breakfasts and the staff in the dining room are extremely friendly.

"Family Vacation 8\\25-8/28."

3
07/09/2016

Loved my large clean room (201) which had the essentials such as a television, coffeemaker, microwave, refrigerator, iron and alarm clock. The Free breakfast was delicious and the wait staff was very professional and courteous. On the other hand, the housekeeper that was assigned to our room seemed to be allergic to work. The second day the bed was made sloppy and the bathroom lacked cleanliness with towels on the floor and on the tub. The toiletries on the sink was not straighted and the iron was left in front of the microwave. The third day, the housekeeper knocked on the door and asked if we needed anything. I said we needed clean towels which you did not provide the day before. The housekeeper had to retrieve fresh towels from down the hall because she had none in the cart. She came back to the room to the bathroom and emptied the wastebasket and then stayed in the bathroom for nearly 6minutes. The next thing I know, she was waving goodbye without making the beds. I got up and looked in the bathroom and noticed the housekeeper did not clean inside or on top of the sink. The clean towels she provided was plopped on top of the sink instead of hanging on the towel rack.I have visited this hotel for 5 years. Never had this unprofessional behavior from a housekeeper. I hope the management will resolved this issue. ALSO Management really need to renovate the fitness room.

"Could be better"

3
05/09/2016

Not a bad stay, could be better if they upgraded the facilities to a more modern level. Excellent staff, very helpful, courteous and professional. Food quality was okay. Clean rooms and overall cleanliness was acceptable.

"Hotel nice but older"

4
04/09/2016

We stayed at this hotel. This is the second time we have stayed here but found it to be a little pricey for the age of the hotel. Everyone was nice and the room was comfortable. We had dinner at the restaurant and the meal was good and the waitress was nice. I might try the hotel beside it next time. I know that its close to the pocono area and that is probably why the price is a little more.

"REALLY needs update!"

2
02/09/2016

Went out on a limb and went with brands I don't normally book with because when doing searches it told me this was basically all there was if I wanted a chain. Turned out there is a brand new Fairfield right smack in front of it that I would have booked had I known it was there, ...at any rate, Heres the lowdown. The entire place is so rundown and dingy its a sad sad place. In the description it said there was a microwave and fridge, there was only a fridge. We had the most unbelievable neighbors for the evening, 3 rooms surrounding us and slamming doors until 2 am, and as early as 8. I stopped for sleep. I got none. There was very few cars in the lot for the night, it was a weeknight, it was empty. I know nothing about the booking of a hotel but I assure you, 3/4 of the hotel was empty, they surely could have been in rooms with a small buffer away from me. The bathrooms are tiny, the air doesn't cool down enough, the carpeting in the hallways will make your stomach turn. I can go on for another 4 paragraphs with reasons why you shouldn't blow the incredible amount of money they have the gall to charge for a night but I won't, i will just say, grab a clean nights sleep in the same lot at the other brand! You can thank me later.

"Review of the hotel"

3
01/09/2016

Room was fine. The restaurants complimentary breakfast just OK. The room rate a bit pricier than I like and they didn't have any kind of deals available at the time we checked in.. Didn't use the pool. Didn't go to the lounge.

"Traveling Thru"

3
01/09/2016

Hotel front desk.. Super friendly.. Rooms were clean but had a slightly musty smell but not too bad. The breakfast was ok once you got served.. There are alot of restaurants nearby which made it nice. Good hotel for the money.. The atmosphere of the hotel very nice... Nice pool, very small exercise room.

"Saturday Night"

4
30/08/2016

We just spent the past Saturday Night here. Ashley at the front desk was very nice and did a fine job checking us in. Our room was very clean, I really don't care that the furniture was older. TV was big, picture crisp and clear. Bathroom tiny, couldnt have more than 1 person in at a time. Shower was great! Bed was incredibly comfortable. Wasn't a fan of the breakfast. Went down around 9:30 and wasn't much left. I toasted some white bread. Cereal was stale. I'd rather sleep in than be first in line for the food! Yup, I'd stay here again!

"Average hotel. Great desk staff, Needs better cleaning"

3
28/08/2016

The Best Western staff was extremely kind and caring. The bartenders were great, Also the breakfast was better than most hotels. However the rooms needed cleaned better. If you look behind the night stand there is an inch of dust along the walls. The decor is dated and needs improvement.

"Good stop"

4
24/08/2016

This hotel accepts dogs and despite that the rooms are cleaned well and the hotel is reasonably priced. It is indeed a bit dated furnishing wise and breakfast can enjoy slightly more variety, but overall the stay was very pleasant.

"birthday weekend let down"

1
18/08/2016

We have been going to this hotel for 30 years, but haven't been there in the past 4 years or so....NEVER AGAIN. Nothing about the stay was acceptable. The dinner was horrible, hoping for a better breakfast and if possible it was worse. The pool room was so hot we couldn't breathe and the smell of chlorine was too much. The gift shop is gone :( The hotel is in need of a facelift or closing.... Next time we'll go to Hampton Inn which is right in front of Best Western - its got to be better !

"Disappointed"

2
18/08/2016

I've stayed at this hotel 4 times now and each year it keeps getting worse. In serious need of updates, the mattresses were stained and old, very uncomfortable and the toilet wouldn't flush unless you held the handle. The high speed internet did not work most of the time.

"familiar stay"

3
13/08/2016

I have stayed at this same location many times now over many years. Check-ins can be slow as the front desk is often understaffed and busy. The included breakfast is good. Very easy on and off for I84.

"Old age"

3
12/08/2016

I would not recommend this hotel.It is in desperate need of updating and remodeling.The service was good and the food in the restaurant was good but that is all I can say that I was satisfied with.If I were to stay in the area again I would look for another hotel.

"getting better"

4
11/08/2016

This is my 3rd stay at this hotel and it mainly keeps getting better and better. The breakfast is the best of any of the other chains and the rooms are getting cleaner every visit. I would stay here again for sure.

"How long before changes hands!"

2
10/08/2016

We were extremely disappointed with the King Whirlpool room we booked for over $200 with it's chipping whirlpool, very noisy air conditioner and poor lighting along with a very "small" room in general. The only good thing was we were able to use a outside faucet to wash our bike covered with mud from the wet roads with no problem... for that we are thankful. But, I must say this looks like a hotel that is on the outs as far as Best Western Brand is concerned. So long Hunts Landing!

"Needs further work"

2
08/08/2016

Beds are mostly double and need to be upgraded. No bathroom exhaust fan. Breakfast is much better at Holiday Inn Express. Rooms are damp and so are your clothes. No longer have the seafood buffet which stopped about 4 months ago. Pool area very warm and chlorine smell excessive. Did not have room serviced one day beacuse we came back for an hour in the afternoon and they nevr circled back to do it plus told front desk that it was services. Cost is excessive for below par rooms. Staff were friendly, but often single string to solve problems such as only one at front desk or bar or seating guests in retaurant.

"outdated"

2
08/08/2016

We stayed at the Hampton Inn right next door, 2 weeks ago. We needed to return to the area for on night. The Hampton Inn was sold out Got a room at BW. Overpriced for a room with 2 beds. This property needs a facelift. Outdated decor. and furnishings

"best western at matamoras,pa"

4
08/08/2016

staff is excellent, food is good(nice to have a restaurant and bar inside motel) , room is clean and comfortable. easy access from I84 or route 6/209. easy check in/check out.plenty of parking, pet friendly

"Great Staff"

4
05/08/2016

Booked through Harley Davidson Rewards. Staff was very accommodating and made sure we had a place to park our motorcycles out of the weather, always a plus at Best Western. Always greeted by the desk staff both in the morning and night. Restaurant and Lounge staff were great as well.

"Mid Point stop"

3
04/08/2016

We stayed here because it was right off the freeway and midpoint in our trip to New York. The rooms were average, clean, but dated furniture. Breakfast buffet (included) was standard fare though they did have a mini-waffle maker which would be great for kids. Front desk staff were friendly, efficient. Close to K-Mart and Dollar Tree and a few dining options within walking distance.

"Another top "go to spot""

5
03/08/2016

Having stayed at this location in past years, it is so nice to see that it has consistantly stayed as a premium and wonderful stay. The staff, Michele, Ashley, Michelle, and Trish in the resteraunt are amazing folks, who go out of their way to make folks feel welcome. They put the "Best" into Best Western. The rooms are squeaky clean, the facilities are well kept and maintained, the breakfast is awesome and these things keep us coming back when we can. In our list of "go to" places, this is one. Nice place to relax, and enjoy life. Great atmosphere and the superb staff make it so wonderful. We would highly reccomend it to others. Don't change a thing folks, keep up the good thing you have going.

"Ok option if you have a pet"

2
03/08/2016

We chose this hotel because we had our dog along. Amenities are a bit worn and service was variable, but it met our needs. Breakfast was typical and dining staff were professional, but a number of items had run out. Very convenient off the interstate.

"Good hotel, but could be better"

3
28/07/2016

I have visited this hotel three times in the last year. It is my fall back hotel to tell the truth. They offer a free breakfast which is nice, but it needs to be cleaner. The rooms aren't as super clean as a Hilton or Hampton Inn, but there has been improvement over the year. It is a good value for the money. It us what one would expect for a two and a half star hotel.

"July 25, 2016"

1
25/07/2016

Overall bad experience due to all the furnishings and finishes are old. Plumbing and systems all problem. Internet service substandard. Staff is very good. I would not stay here until the place is renovated and fixed up.

"Over rated"

2
14/07/2016

Staff was nice, facility is old and the Tv was terrible. Poor picture quality and had to pay for stations, even children programming. Musty smell. All the people were nice. Stay at Myers Motel much better price and facility is outstanding! Not worth the money. Breakfast was fair, service was good. Business center was ok. Health club a joke, no space one treadmill, bike and some free weights but no room or ventilation to breath.

"Clean convenient dog friendly with indoor pool"

4
11/07/2016

This hotel was right off of the main road. It was dog friendly and we brought out yellow lab. It was clean and did not smell bad. The indoor pool was out of order when we arrived but was fixed that same day. The grounds are spacious and the first floor was convenient for our dog to get outside to walk. Only complaint was that the beds were too small. Uncomfortable for 2 adults to share a bed. Would go there again.

"Why we stay at Hunts Landing"

5
06/07/2016

We usually stay at Hunts Landing on our way from Florida to Connecticut as in the morning we only hve a 3 hr drive to our desination. And we always feel welcome there. Like the service and the fact that no one bothers us. Complete privacy .

"Visit with Pops"

3
04/07/2016

Nice safe location, but I can see over the years age has set in. I can see renovations but hotel is showing it's wear and tear. Ceilings in room and bathroom needs updating along with furniture and bedding. Sorry, but you'll need to spend some big bucks to get the hotel where it needs to be to have happy guests otherwise your neighbor the Hampton Inn will be taking over.

"Inn at Hunt`s Landing, Matamoras, PA"

5
28/06/2016

I always stay at this hotel while travelling between the US and Canada and have always found it to be reliable, efficient and a very pleasant place to stay. The staff, particularly in the bar and restaurant are always extremely helpful and look after their guests very well. I will continue to stay at this hotel every time I travel in the area.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Una 71; Thank you for being our raving fan. We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing in the near future. We appreciate your business. Sincerely, Suparmanto/GM

"Very disappointed"

2
28/06/2016

This hotel was bad: the was bed uncomfortable and the sheets didn't fit. The bottom sheet wouldn't stay on the mattress, exposing the old, worn, lumpy mattress. The swimming pool was out of order, and the hotel did nothing ahead of time to advise us so we didn't waste time bringing our swim suits. The fitness room was boiling hot and not conducive to working out. Breakfast service ended at 9a on Sunday, apparently to accommodate three parties that were being held at the hotel that weekend (but why penalize the other hotel guests?). The breakfast was bad quality (powdered eggs, watered down organic juice, dirty cutlery). There is a big outdoor patio area the could been used for optional outdoor dining, but it wasn't.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear LadyExecutiveKat, I am sorry that you were not happy with your stay, and given the description of the bedding in the room, cleanliness, pool was out of service and no good breakfast I can understand the reasons. I appreciate your observations, your feedback will assist us to implement improvement. Our hotel is currently undergoing property improvement program that includes replacing in-room furniture, carpeting the pool, etc. We hope to have the pleasure to welcome you back to the Inn at Hunt's Landing. Sincerely, Suparmanto/GM

"Hospitable and gracious"

4
22/06/2016

My husband and I stop here often as we travel on this route, and our first visit was in the early 70's. It has maintained is gracious service, cleanliness, and even, with updates, it's modern and well-kept facility. The Inn sets back from the highway enough to offer a nice backyard view of lawns and mountains and also to get away from road noise. Ask for a room facing the backside if you can get it. The Inn overnight price gives a free hot breakfast that is very good, and they offer discount coupons for an evening meal if you wish to dine in their very nice restaurant (closes at 9 p.m.) They also have a nice gift shop but it opens late and we leave before that and closes early and we arrive later than that - sob. Window shows nice things. Only negative, and not a serious one, is that the bathroom we had is so tiny, it is hard to work around in it and really won't handle more than one at that. Everything else you might need is here, however.

"Clean and friendly"

3
22/06/2016

This hotel has a beautiful view of the mountains. A pond and gazebo are a wedding venue. Bar food was good and the service was fast and friendly. The bed was very comfortable. The interior could use some updating. East off on from Rte 84. Plenty of shopping and food choices near by.

"Good for the Price"

4
20/06/2016

At First I though this hotel was over priced but they had a great breakfast, restaurant and great attitude in their staff. The Rooms were clean and they put a discount on my bill when the hot water did not work. I was very happy.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Christine B; We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean and good breakfast. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Sincerely, Suparmanto/GM

"clean place to stay"

3
19/06/2016

It's a good place to stay for the price, clean, and the staff / service was great. Hotel just needs a modern facelift. Compared to other Best Westerns I've stayed in this one is just so old and dated. Dinner at the "lounge" looked depressing. Find a local spot instead. Breakfast was as expected. But the dining room is also depressing.

"Great hotel"

5
15/06/2016

The room was comfortable and clean. The breakfast was great and the staff very pleasant and helpful. The room was near the ice machine but there was no noise. I like that they sent emails ahead to alert me to the weather and local things to do.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear 497 gigi; We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. Glad to know that you enjoyed your breakfast too. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Suparmanto/GM

"GREAT VISIT AND GOOD ACCOMMODATIONS"

4
13/06/2016

Hotel staff was pleasant and courteous. Bed was comfortable but decor was a bit outdated. Breakfast was adequate and plentiful. Good coffee. Also, nice to be able to take fruit, yogurt and coffee for the road.

"our stay"

5
11/06/2016

We stayed at this site before and enjoyed our stay again. We always enjoy stopping here to eat at Perkin's. Our stay was quiet and uneventful which we love. Thank you. The views are quiet breathtaking across the highway.

"We go for the Seafood Buffet"

4
10/06/2016

In early December each year, I have been meeting a childhood friend at Hunt's Landing to exchange Christmas gifts, to catch up on each other's lives, to exchange "girl talk" and to luxuriate in their Seafood Buffet in their onsite Edgewater Restaurant. First, the hotel itself has a cheerful and accommodating wait staff, there is a large gift shoppe filled with goodies and even necessities in case you forgot to pack something, elevators, some rooms have a view of the Delaware River. As for the Buffet, the lobsters, so I am told, are fresh from Maine, and they do taste that way, there are a variety of other seafood treats, carving station, soups, salads, and anything else you might be in a seafood state of mind. Their dessert table is also excellent with a variety of goodies..........IF you have stomach room after the buffet entrees. This will be our 11th year celebrating Christmas and friendship at Hunt's Landing, already planning on a 12th.

"Pocono overnight"

5
07/06/2016

One of the nicest Best Western Hotels I have stayed in - beautiful grounds an restaurant. Convenient to the Interstate but not noisy. Easy in and out. Nice selection at breakfast. Large dining area instead of the small breakfast nooks found in many motels.

"Our stay"

4
01/06/2016

Nice quite place. The fitness room advertises a sauna, it don't work and looks like it could use a makeover. Great parking for Handicap and motorcycles, Easy access to local shopping. Wait staff is outstanding.

"Fairly decent experience - but could be better"

3
31/05/2016

The hotel overall was fine, but for what I paid for 2 nights seemed high considering my experience. We stayed in a double bed room that said "mountain-view" but half the view was of a back building roof - so why pay extra? The front desk the entire time was indifferent - neither friendly nor rude - just average. Room was clean and fairly quiet, though the bathroom had a outdated sink and shower, and bad ventilation - the AC unit in the room was really loud. Also the breakfast buffet was a disaster, almost none of the food you usually get at this chain or similar ones was available. I realize it was a busy weekend but this should have been planned for - at least the staff in the dining area was nice though. I wouldn't normally be so picky, but for a Best Western - this location needs to step up. I would look elsewhere in the area if there are options, this place was average overall.

"peaceful and pleasant"

4
24/05/2016

This Best Western lived up to the high standards we have come to expect from Best Westerns. Their restaurant had a classy menu, nice places to sit, and big windows with nice views of their pleasant landscaping. The price for our stay was very reasonable.

"Our go to place when in Matamoras"

5
23/05/2016

We are unable to travel east too often. BUT, when in the Milford,Matamoras area this is our place to stay. Clean, comfortable and great staff. Plus the view of the pond area is so very relaxing. AND, Barbara, the hostess for the breakfast buffet is so warm, competent and professional, she is a true asset to this facility.

"Hotel stay"

4
23/05/2016

great hotel but I have stayed there several times before and they had good bar food available for late, after 8:00, arrivals. My choice this time was only cheese pizza. My advice: stop and get something to eat before you check in. Otherwise a very good hotel.

"Suggested Venue to stay at nearby a Wedding"

2
23/05/2016

Suggest not going into Bar, Restaurant or Restrooms. Hotel needs a lot of attention and upgrades. Glassware was dirty, bathrooms were not maintained and restaurant floor was tacky and sticky. Lobby was very outdated.

"Wedding Stay"

3
23/05/2016

The Staff was very Friendly & helpful. The Restaurant Staff & Food was excellent. Joe The Bar Tender was very friendly & was very knowledgeable on mixing drinks. If you stay here go see Joe. The room are clean but need updating,Water pressure is OK,but could be better. The Carpets in Hall need to be replaced, had lots of ripples in them. We had a nice stay & would come back.

"Nice Place that is Dog Friendly"

4
21/05/2016

This Best Western is situated amid a large pretty property that is great to walk your dog after a long trip. The front desk staff was friendly and welcoming. I was off before the breakfast, but I would definitely stay here again. The bed was super comfortable, bathroom nicely appointed.

"Friendly"

4
19/05/2016

Ashley was great at check in and even called up to my room to make sure everything was good to go. The room was clean with two beds. I only needed one but both beds were super comfortable. Room was fairly spacious with a chair to relax in. The only compliant I have is the tv. All the news channels for some reason were snowy and had lines through them. Internet was strong and worked very well. Breakfast was in the restaurant. It was okay. Fairly basic; waffles, sausages, eggs, potatoes, cereal, pastries, yogurt, juice, etc. I always have a hard time with the breakfast due to my dietary needs, but that is not the hotels fault. The bill is send via email super early in the morning. It looked like you could hike in the back or at least have a nice walk along the pond. It was nice seeing the birds. They have a bird feeder right outside the restaurant and it was nice to watch them as you ate breakfast.

"Very good stay"

4
14/05/2016

Absolutely great breakfast! Room was good. Check internet for best rates which vary considerably from in-person check-in rates. Location is lovely with meadow pond view in the rear. Breakfast was a truly exceptional experience.

"More than adequate"

4
12/05/2016

This facility is dated, but the sign in the lobby says that they are undergoing a renovation. My room was very Thai tea, but could use an overall facelift. I had a first-floor room as I was traveling with a dog, The view out the window was of the lake, very nice. The hotel staff was very friendly. Upon checking in I had problems with the door to my room, Ashley from the front desk came down and mediately and took care of the situation. The hotel has a restaurant, but at the time of my visit it was really just a bar where you could get food to take back to your room, no room service. The bed was clean and comfortable. It was very nice to be able to find a decent hotel while traveling with my dog. In need of updating but for the price and dog friendly accommodations I would stay here again.

"good motel great breakfast"

4
11/05/2016

Good motel with great view and very quiet. . Breakfast is outstanding with orders taken and served hot . Clean rooms with wi-fi . Local restaurants close by. Personnel friendly and neat. Seems to be a great facility for a business meeting with a lot of amenities,

"Run down hotel in need of renovation"

2
05/05/2016

Online the Best Western Inn at Hunt's Landing sounds like a semi exclusive place, better than one would expect from a Best Western. It was not. It is dark, depressing and old. The jacuzzi didn't work, there was water damage on the ceiling and walls, and the bedding was poor and in need of replacement. The best thing about the place is the staff.

"More staff needed"

3
05/05/2016

One person at reception, one waitress in the restaurant, waiting 15 minutes or more to do or get anything. I came here for the restaurant and the pool, because after a day of driving, I want to relax without getting in my car again. The staff did their best, the food was good, the pool was nice, but more staff are needed.

"One night stay"

4
24/04/2016

We arrived very late night and were relieved to find a clean welcoming room. The rooms were good size and the full breakfast the next morning was perfect - because we arrived so late at night it was a pleasant surprise to see the nice view out the window in the morning. The only thing that got me was the beds - SO SMALL - I know I should have noticed when I reserved, but you just don't expect to see the tiny beds outside of the big cities where the room size is at such a premium. Sheets and pillows were nice crisp/ clean,

"New so called seafood Buffet is horrible!"

1
17/04/2016

We have been coming here for over 20 years and what once was a great seafood buffet had been going down hill for many years though the price kept rising...clams on the half shell and lobster bisque went away and the desert area shrunk...now there are no more crab legs and you are limited to 2 lobsters they bring out when they want to while you are eating other buffet food .. so one or the other will be cold before you can eat it...the lobster newburgh has imitation lobster which is very obvious...yet the waitress says its real ..lol..the customers are almost non existent now and many simply leave when they find out the changes..I understand the price of seafood goes up... so raise the price or limit customers to maybe 4 lobsters and leave the crab legs... without these things the buffet is simply not worth it , a few chicken dishes a few pasta dishes... etc ... the tiny little neck clams were very salty and rubbery..the food is mediocre at best ...even most of the good waitresses have left since the food and policies have changed... The waitress we had ,admitted to us that what was once a thriving seafood buffet with many customers has now become very slow and customers that have still eaten have complained and are now leaving terrible tips.....these people will I'm sure no longer recommend this place.. we were given a gift certificate for the buffet and overnight stay that I do not even want to use.. . I felt bad for the staff as they will most likely have to look for new jobs...

"A pleasure stop twice a year."

5
13/04/2016

This hotel is along our travel route twice a year, between Nova Scotia and South Carolina. We could not ask for a better place for a one-night stayover. It has everything we could ask for - a nice restaurant with great food plus the other amenities that the Best Westerns are known for.

"Traveled with a pet"

4
12/04/2016

The room was very clean. We spent a comfortable night and enjoyed the complementary breakfast. We travel with a Persian cat and he too settled right in - perching next to the window, watching ducks on the pond. We've stopped at this location several times over the years and have always been satisfied.

"On the Mark!"

5
08/04/2016

Peaceful place to spend the night with a restaurant on site. Good food, comfortable beds, friendly staff - who could ask for more. We especially enjoyed the restaurant the night we spent here. The chef was trying a new menu and we selected one of the new dishes which was delicious. It consisted of udon noodles with vegetables and a choice of different meat/fish as an add-in. Regarding the room, that was fine. I had a problem desk chair that was almost immediately replaced with a working chair. when I reported it to the desk.

"Beautiful facility, wheelchair friendly"

4
07/04/2016

This is a very spacious facility with anything you might want including a store. They have a spacious dining room with daily specials so one does not have to travel to have dinner. In the morning, the day that we were there, they had a fresh, hot breakfast buffet with anything you could desire. It is a very elegant establishment. Our handicap room was indeed very accessible, spacious and comfortable. Unfortunately the battery went in our fire alarm during the night, very confusing, but that happens. Earlier I had taken a warm wonderful shower, my clothes were on the floor, when I saw a centipede scurry beneath them. I feel it was an isolated incident, they seem to maintain the establishment very well. I am typically very satisfied with Best Western Hotels

"Comfortable, Friendly place to stay"

4
07/04/2016

We have stayed here often while traveling to the Mid Atlantic area. It is comfortable, clean, and friendly. We like the convenience of the restaurant and bar as well as a good warm breakfast. Only one person at front desk and in the bar can make for some waits when things get busy. Staff stay friendly and helpful. I feel bad when they have to apologize for the wait.

"Respite in transit"

4
05/04/2016

I was too tired to drive on. Had a very pleasant night but was disappointed with the breakfast choices. The faucet in the bathroom was way too loose but generally it was fine. It was easy to get too and had good parking provision. The staff was friendly and helpful.

"Best Western, Matamoras, Pennsylvania"

4
05/04/2016

I have stayed at this hotel on numerous occasions during my frequent trips to Montréal from Maryland. As always, I was very pleased with the service and friendliness of the staff. The gift shop is well worth a visit and is under the management of a charming lady called Julianna who is always willing to give advice about not only the content of the store but about various places to visit in the surrounding area.

"Stay at Best Western"

4
02/04/2016

Good spot for rest and full service. Easy access to RT 84, Matamoras, PA. Used coupon from PA state rest stop. Enabled us to have a double queen bed rm, a $25 voucher for dinner and 2 beakfasts for $119.00. Gas station nearby for quick fill up.

"Not worth the trip or cost"

1
25/03/2016

Had Seafood Buffet at Inn at Hunts Landing. Been going here for 30 years. No longer all you can eat lobster and price is now $66.00 per person. (with 2 lobsters)No crab legs. Mac and lobster is actually imitation crab meat. Steamers are tiny and in garlic and full of sand. 2 of the lobsters were replaced when we found the tails were like mashed potatoes. Total of 11 guests between 5:15 and 7:00 PM should tell the story for Good Friday and people looking to not eat meat. Not worth the trip or price.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Weefish1; We are sorry that you didn't enjoy your visit for our Seafeast Buffet this time. Unfortunately, due to increasing price of fresh lobsters, we are no longer able to continue our historic All-You-Can-Eat Lobsters buffet. We appreciate your feedback that will help us to implement improvement to better serve our guests. We do hope to have the pleasure to welcome you back to the Inn at Hunt's Landing for our Seafeast Buffet Dining. Humbly, Suparmanto/GM

"Pricey but comfy"

4
22/03/2016

There are no real budget options in the area (my preferred chains), and there is even less choice when traveling with a pet. Though expensive (roughly 80% more than we typically pay for a night's stay), the room is clean, the bed comfortable, the breakfast decent, and the staff accommodating and friendly.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Daniel B; We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Sincerely, Suparmanto - GM

"Clean & Quiet"

5
21/03/2016

This is our second time staying at this hotel on our way to Myrtle Beach. Very clean, quiet and comfortable bed, especially after driving 15 hrs. We plan to stay there again on the way back. Renovations have been done since our last visit in 2014. We would highly recommend it!

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Kathy S; We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. We are very proud of our staff and it is always pleasing to hear such kind comments as yours. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing soon.. Sincerely, Suparmanto - GM

"Great hotel which allows pets"

5
19/03/2016

We frequently have a problem finding nice hotels which allow pets. This one is one of our favorites. The rooms are very nice, clean and updated, and dogs are allowed. In addition they have a very nice area to walk the dog, behind the hotel. The open area is at least 5 acres and has walking paths for the humans.I believe the pet charge is about $20, which is lower than a lot of places. The breakfast is also VERY good and the staff is great!

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Nancy F.; Thank you for the great review! We love to hear such words of appreciation from our guests. Best Western Inn at Hunt's Landing team strives to provide each of our guests with the best experience and we are therefore glad you had an enjoyable time with your loved one. I am glad to know you and your furry friend had a nice walk. We are very proud of our staff and it is always pleasing to hear such kind comments as yours. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing soon.. Sincerely, Suparmanto - GM

"Friendly and welcoming."

4
07/03/2016

Staff was very friendly. We stayed there this past Sat. because of convenience to where we needed to be for a family medical reason, but have stayed there before for happier reasons. Room was clean, bed was a bit firm for my taste, but even thought there had been a wedding there, the room was quiet. Little stingy on the personal products, though. Nice lounge.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Ms. Marie B, We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. Thank you for your business and we do hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Sincerely, Suparmanto/GM

"Would go back! "

4
15/02/2016

I stayed at the hotel for Valentine's Day weekend. The staff at the front desk were ok and helpful in helping me surprise my husband. Room wasn't anything spectacular but the view was amazing. Room could definitely use updating as well as the pool area. When I first arrived there were kids running around the hotel like crazy and I found out later that the hotel offers birthday pool parties to the public. I was really looking forward to using the pool however kids were everywhere until way after dinner. If you plan to stay on a Friday or Saturday be sure to make a reservation for the lobster buffet (hotel front desk staff didn't tell me I needed one, dining staff was great in squeezing us in). Our server Jenn at dinner made my experience great. Just because of her I would go back. She not only was our server at dinner but breakfast too. She made the entire "hotel" experience worth it! The bar could use some updating and more room. When we first got to the bar there was no table or room at the bar. Later we found out that one of the bar staff was sitting at a table of 4 by himself while people were standing waiting for a place to sit. Also, the bar closes at 12, which was a little early especially being a holiday and the bar was packed. I would definitely return one it gets warmer to see the amazing views. I will say, make sure you have your stay planned, not much to do in the area!!

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Avpv321; Thank you for taking the time to share your review about your recent stays with us. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We constantly strive to exceed our guest's expectations of service and it is always satisfying to hear that these efforts are noticed. We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We can't wait to welcoming you back to the Inn at Hunt's Landing soon. Sincerely, Suparmanto - General Manager

"Supprisingly pleasant stopover"

4
03/02/2016

We were travelling back from Treasure Island, Florida. This was our first stay at a hotel off Interstate 84. This turned out to be an excellent choice in terms of a great evening and a restfull night after a very, very long day on the road. Overall, we had a most pleasant experience and we would definitely consider staying at this establishment in the future.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Andre C; We are honored that you selected our hotel for your overnight accommodation during your long trip from Florida. Thank you for your wonderful review. We hope to be able to welcome you back to the Inn at Hunt's Landing for some more pampering. Sincerely, Suparmanto - General Manager

"Hotel is clean, no problems"

4
16/01/2016

Clean hotel, could be more updates heating, but had a restful night. Breakfast was great, nice assortment of foods!Sausage, bacon, eggs fruit and "make your own" waffles....delicious! I would like to have these options every morning!

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear barbedwire219; We are thrilled that you enjoyed your stay with us and are especially delighted that you find the rooms to be comfortable and clean. We know that breakfast is very important meal when you travel, and am glad it met your expectations. Your kind words about our team are most appreciated. I will be delighted to share your comment with our team. We hope that we will have the pleasure of welcoming you back to the Inn at Hunts Landing. Sincerely, Suparmanto - General Manager

"New Years Eve"

3
10/01/2016

Stayed over NYE with our six month old Cane Corso. Very clean, no pet smell, plenty of space to walk your dog. Friendly staff. The lobster buffet was amazing but I was a little put off by multiple customers using their fingers to pick up food and not the utensils provided. Front desk staff friendly, overall a great experience, we will be back.

Supar M, General Manager at BEST WESTERN Inn at Hunt's Landing, responded to this review
Dear Kay R; Thank you for your wonderful review. Your feedback is extremely important to us as it helps us improves the services and experience that we provide to our guests. We hope to be able to welcome you back to the Inn at Hunt's Landing for some more pampering. Sincerely, Suparmanto-General Manager

"So much potential...."

3
08/01/2016

A beautiful location with views, easy on/off the highway, a pool, restaurant and bar on-site, and other restaurants and gas stations right in the area. (And until the Hampton Inn was built, this was pretty much the only place in the area to stay.) All the staff members we encountered were friendly and helpful. We had dinner in the bar and breakfast in the restaurant. Food was good and arrived quickly. Room was clean, Wi-Fi was available with no problem. The facility itself is definitely in need of upgrades and repairs - if that were done, this place would be a gem.

"Would not recommend"

3
19/12/2015

1.On arrival no one was at front desk. Several weary travelers and I had to wait to check in. 2. Room (306) plumbing: bathroom sink needs unclogging. Takes too long to drain. 3. Room heater way too loud for restful sleep. 4. We used Boardroom for training the week of 12/14-18. Our training was interrupted as some loud mouth guy with a high pitched voice was screaming in the hallway as he walked by several times. I noticed your pool is back in service: I've been coming to Matamoras for 23 years. I enjoyed the Best Western when it was new. Slowly over the years I've seen it decline. I gave up coming when the pool was closed. Its taken to long to get the pool back. I've been staying at the Hampton. I can see you are making improvements but its been too long coming.

"Lobster Buffet"

5
18/12/2015

If you love lobster, this is the place. All you can eat and more. The staff was wonderful, and very helpful. I always plan my next trip with Best Western in mind, wherever I travel. Next is Universal Studios, Fl. The hotel is right at the gate. Love it! Mary H.

"do not stay here"

1
09/12/2015

The management staff in this hotel are totally inept. There were no mattress covers on beds. Tub drain broken Room phone inoperable Was not given room I booked (in advance) Will not ever stay here again

"Keep your guard up"

3
01/12/2015

Not easy to find the entrance on your first try...there aren't a lot of hotel choices in this area, but my experience was mixed. The servers in the restaurant were the best part of our stay. Room was just okay, but while packing to go I suddenly realized aspects or the room that weren't particularly clean. Front desk person at checkout extremely rude. The back property is scenic.

"Will stay there next year too"

5
01/12/2015

The service was Excellent, and the food, especially the breakfast was great combo of hot and cold items. The Pool with hot tub was just what I needed. The service was excellent and the food, especially the breakfast was a great combo of hot and cold items. The pool with hot tub was just what I needed.

"Beautiful location - reservations poor"

3
01/12/2015

The area surrounding the hotel is beautiful. It is very pet friendly and offers lots of space to walk your dog. However, when I booked my room I asked specifically for a room with a king bed and sofa bed. I was told this was available. When I arrived I was told that I had to take a room with 2 double beds instead. The front desk person could not explain why. We were extremely disappointed.

"Has potential, needs TLC"

3
28/11/2015

The location, service and price were competitive but this hotel needs some attention. During my brief (one-night) stay there was a distinct unpleasant odor coming from the dining/banquet area; something like fish and/or lobster but it just hit you right when you entered the lobby. The service was very good and the room was clean and comfortable however the carpeting in certain spots was raised and the elevators had many scuffs and a missing electrical box on one. The lighting could have been more inviting and brighter as well and the bath/shower had a somewhat musty/mildew-like smell to it when the water ran, which I think came from the linen shower curtain. In it's current state the hotel is an option if you're in need of accommodations but with a much newer hotel directly in front of it (won't give the name) it's a no brainer on which to stay at if you have the choice.

"Nicely Settled In"

4
23/11/2015

This Best Western is tucked away from the hustle and bustle of all the noise. I really enjoy staying here when I'm in the area. The rooms are always clean and smelling fresh. I didn't use the exercise or business centre rooms. The staff was friendly and helpful. I didn't eat the breakfast that was included with the room rate. Not because it wasn't any good, but because I love the breakfast at Perkin's which was less than a half mile from the hotel.

"Way over due for a make over "

3
23/11/2015

Nice location and views of near by mountains. Has on site pool restaurant bar and gift shop. But you can tell it way over due for an update. Smells of smoke in the halls and room. Even though it is non smoking you can tell that years ago it was smoked in. Staff is friendly, breakfast was just ok. Saunas were not operationally usable. So you might want to look elsewhere.

"Good for the price - no complaints "

4
21/11/2015

I stayed therw with my wife while visiting Raymond Falls. It was a good place to spend the night. Nice walk in the backyard but a lot of bugs. Rooms were fine but the pool was closed in the May. Breakfast was decent

"Good place to stay"

5
20/11/2015

Nice place. Easy on and off highway. No problems with room or staff. Breakfast comes with the room. Depending on the time of year, they have a buffet which includes hot items or a cold buffet with hot items ordered from a menu. Would recommend staying if in the area.

"Stay"

4
12/11/2015

This hotel was very good and the location was fine. It was a bit pricey for the time of year . Overall the stay was fine . Breakfast could be improved with a little more variety. The only issue was the lighting was not that good and the T.V.could be improved.

"Finish the renovation please"

3
01/11/2015

Outside is run-down, food service is slow and not good (except the all-you -can-eat-lobster night), rooms are clean but small, many amenities are closed for renovation. The hotel has great potential and could become more of a "spa" destination, but it needs some serious upgrading.

"Fall Stay in Matamoras Pa"

3
01/11/2015

Very pretty location. Rooms were nice. Try to get a room facing the countryside not the parking lot. Hotel has to work on mold issues in the bathroom and cleanliness of towels. My co-workers and I also had problems making reservations since no one answered the phone. If they did answer, they took your number to call you back. My co-worker did not get a return phone call. I called back later in the day.

"Best Western ,Matamoras PA"

2
30/10/2015

Tub would not drain, and maintenance dept showed me where the stopper was broken ( we would need to manually drain the tub), black mold was on the caulking in one area of the tub ( housekeeping did come up and scrubbed 90% off), wi-fi internet only worked briefly, late on Friday night in my room and then would not work at all, unless I went into the main lobby of the hotel. Spoke with Cory who was very nice and gave me a discount on the room rate, but I still could have gotten the same room accommodations cheaper in Port Jervis for less. Cory said she would need to "bump off" some of the residents who "live" there for longer stays, but this did not happen and I was trying to do work for work in the lobby with people milling about and TV on all the time. People were very nice, but cleanliness and working plumbing etc., is #1 for most guests. There was also a larger burned area on the armrest of the couch chair in my room. Most of the carpeted areas are dark and dirty in the main lobby....

"Pleasant People Lovely Facility"

5
28/10/2015

The staff at this hotel - every single employee that I encountered during my three days and nights - was pleasant and helpful. The facilities are well maintained, neat and clean. Restaurant food was excellent and the view from the dining room was unbelievable. The exterior and grounds are also well-maintained. Overall a great place to stay.

"Night stay"

4
20/10/2015

My stay at the Best Western in Matamoras was enjoyable overall. The in-house Restaurant was excellent and staff were very attentive. I would recommend this hotel to anyone in the area for a one night or extended stay.

"Another nice visit"

4
17/10/2015

Just came back from another nice weekend getaway in Pennsylvania and stayed at the Best Western as usual. We have stayed here many many times over the years and it has always been nice. The staff, especially Ashley is always pleasant and friendly. This was the first time that we stayed on the first floor and we had an amazing view of the pond and mountains. Breakfast is included and is a buffet of scrambled eggs, bacon, sausage, bagels, toast, juice, fruit, make your own waffles, coffee, pretty much anything you want. The rooms are nice, but could use some updating with the decor and the bathroom, but it is clean and that's the most important thing. Overall we enjoyed our stay and will definitely be back again ??

"Here where to stay"

5
16/10/2015

Great place to stay. Clean rooms, great staff, shopping and other eating places close by. The food was very good at the hotel and I was very pleased with free wifi.. Liked the area I was in. Employees were very friendly and accommodating.

"Had high hopes, but..."

3
14/10/2015

Gorgeous setting, but this place needs some tweaking and polishing., especially when it comes to the food. This is an older resort, and it needs a bit of spit and polish. They need to rewrite the advertisements and their coupons. If they are not going to offer little things like rolls with their meals, then take them off the menu. If the breakfast is now a buffet, do not say it is a cooked to order breakfast. If someone gets raw chicken, even if it is not the entire meal that is raw, come out and apologize. Raw is yucky. October is not the time for blowing air conditioning in the dining room. If your patrons say it is cold, do not have your waitresses laugh and say they do not notice it. Turn it off! Geez! Fried chicken should have a crisp skin, not a limp skin. These are basic things. The customer may not be the cook, but these things, we know, even as non-cooks. The rooms are older, but I actually got a decent shower and a decent night's sleep. And when the fog lifted, I found that I was in a beautiful area. A quick bit of advice for all you savvy travelers. Look carefully at the coupons at the state rest areas. The difference in coupon books can be as much as $20 for the identical night and the identical room. And if you are on a budget, as I always am, 20 bucks is a lot of gas money. This place would have fared better if the fine print was on point. The front desk definitely boosted them up several notches...way to go ladies, both coming and going!

"Matamoris"

3
14/10/2015

The staff was quite friendly and helpful. The menu in the restaurant was poor, in that every entree or its side had garlic. Not everyone can eat items seasoned in that manner. Also the lighting in the room was not sufficient for reading.

"They're trying...not succeeding"

2
11/10/2015

Old hotel. Some improvements being made. But our stay this time was not pleasant. Really terrible bed. Noisy. Paper thin walls. Good breakfast but not worth the money we paid. Wedding party was staying at the hotel. Other hotels in the are were booked so we were stuck going here.

"Good value"

5
11/10/2015

We picked this motel because we were traveling with two cats, and not all pet-friendly hotels take cats. The room was clean and nicely decorated. Very small amount of damage on an ottoman is to be expected in a pet room. Hopefully, mattresses could be replaced in the future, as they were just a little unsupportive. These are very small complaints, and one should not disqualify this hotel on them. The property is beautiful. If you get a room facing the rear of the hotel, you look out onto a lake, gazebo, and mountains. A special shout out to Amanda (I think that was her name) and the chef on duty in the restaurant. My husband and I rarely eat in hotel restaurants; here is a wonderful exception to our rule. We ordered chili in a bread bowl (daily special). It was really good, delicious! I would definitely stay here again, and I would be glad to eat in the hotel restaurant. A very good value for the price paid.

"Great value"

4
09/10/2015

Comfortable, clean and affordable room with a pleasant view of a mountain overlooking a pond. Complimentary buffet breakfast is hearty. The staff if very friendly and helpful. They're pet friendly, and have both pool and gym. AAA saved us about $20. There was a slight musty smell that went away when we ran the AC.

"Don't get a room with an adjoining door to next room"

4
08/10/2015

The service was very good. They got another room for us away from a terrible screaming fight in the room next to ours. I will always not make sure the room we have doesn't have an access door to next room. Too noisy. Also, I was looking forward to watching DWTS and their Direct TV could not access ABC. Disappointing.

"Bad Smell Made Everyone Sick!!!"

2
05/10/2015

There was a bad smell throughout the hotel which made everyone at our business meeting feel sick!!!! The hotel staff did not offer any means of compensation to rectify the situation!!!! There was a Gun Show the same weekend of our meeting which made me feel very uncomfortable!!!!

"Best Western in Matamoras, PA"

5
04/10/2015

One of the nicest places we stayed on our recent trip. Convenient location. The property is well maintained. The room was large and very clean. Internet is excellent. Room rate includes a full breakfast. We stay there every time we're in the area-usually once per year. This is defintely a great place to stay.

"Hidden Gem"

5
04/10/2015

This was the last night of our New England vacation. We had not made reservations because we didn't know how far we could travel. We first stopped at the Hampton Inn but it was too expensive and we weren't rewards members. Our GPS system didn't take us all the way to the Best Western. Improve your signage and your business will increase. The restaurant was especially appreciated. Good food, great service!

"Nice hotel in Pennsylvania"

5
02/10/2015

We needed a pet friendly hotel and this filled the bill. Good staff, outstanding breakfast and easy access to the highway. A good value. Our waitress for breakfast was delightful. Our dog loved her stay as well.