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Best Western Maple Ridge Hotel, Maple Ridge

3.5/5  - basé sur 207 notations.
21650 Lougheed Highway, V2X 2S1, Maple Ridge, Canada - See map
Best Western Maple Ridge Hotel - Hotel Exterior The Best Western Maple Ridge Hotel is ideally located in the center of Maple Ridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Whonnock Lake and Golden Ears Provincial Park are just a couple of breathtaking must-see locations that are only moments from this Maple Ridge hotel. Whether you're in town for an event at the Pitt Meadows Arena Complex, taking care of business at the Justice Institute of BC or need to travel to the Maple Ridge Funeral Chapel, you're in good hands. Our Maple Ridge hotel is close to Ridge Meadows Hospital, Pitt Meadows Airport, Planet Ice and the Pitt Meadows Golf Club. This Maple Ridge hotel offers convenience to Swan-E-Set Bay Resort and Golden Eagle Golf. The sports scene in this region is unbeatable. Take in a hockey, soccer, or baseball tournament during your stay. Many travelers call us their home away from home when flying in for weddings or a great golf game. Our newly renovated Maple Ridge hotel features an indoor pool and hot tub. The complimentary continental breakfast is another big perk. Indulge daily in platefuls of hot waffles, sweet pastries, fresh fruits, yogurt, hot and cold cereals and 100% Arabica coffee and chilled juices. Business travelers particularly adore our Maple Ridge hotel. We regularly host employees of the Ridge Meadows Hospital and Justice Institute of BC, to name just a few. Friendly service, comfortable rooms, and no shortage of amenities create a cozy ambience that ensures every stay is sublime. We offer the unique combination of an affordable stay with a fantastic hotel. Enjoy the renovated grounds of this Maple Ridge hotel while being close to all of the area's local attractions. There's no better hotel in the area. Each member of our staff is committed to making everyone's stay memorable. Book a spacious room at Best Western Maple Ridge for your upcoming trip! Enjoy your stay.

Best Western

Maple Ridge Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 207 guest reviews
NOTE ISSUED
Excellent
51
Very Good
66
Average
43
Poor
28
Terrible
19
REFER TO NOTICE
Business Business
40
Couples Couples
56
Family Family
70
Friends getaway Friends getaway
11
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"great experience"

5
13/10/2018

Room was clean and spaciouswarm and helpful staffhot and delicious breakfastcomfort beds and clean sheetsfast check-in and check-outIndoor pool and sauna and Hot tub convenient locationreasonable price

"Stayed her to visit Vancouver"

4
11/10/2018

My husband and I stayed here for 2 days. It's right outside of Vancouver, and not as busy too. There were many decent restaurants and businesses nearby. The free continental breakfast was very good. The service from the front desk was friendly. The rooms were very nice too. The bed was comfy and the pillows were too. As nice as you can expect from a Best Western! They also had a pool and hot tub which we did not use but looked inviting. My favorite feature was the fresh water they had with lemon slices by the front desk.

"A very nice stay...friendly etc!"

4
05/10/2018

I was pleased by many things...the friendly staff throughout, even though first guy was just on cell when I arrived and finished up texting before saying hi. After that all positives... Good breakfast hostess Good breakfast options Nice working hot tub with nice working jets! And clean Clean room Quiet Safe A small fridge and microwave included I slept well $120 a night plus tax so somewhat affordable To improve please... Just play some light fare music as in classy rock, (classic rock), in pool room...that would have made it more awesome and maybe even 5 star worthy! I also let clerk know when I checked out so lets see! Music just makes it that much more enjoyable. It was so dark out so was glad to stumble upon this place after a move help job in Vancouver earlier in the evening Oct 4th. Was not chancing driving back to Kelowna that night, that late. Glad I made this choice.

"Maple Ridge Leisure Visit"

4
02/10/2018

Great location with Home restaurant and car wash across the street. Very friendly staff with great service. Room is a little dated but ammenities were very good and the price was good as well. Close to downtown where visited Walmart a number of times for odds and ends.

"A reasonably priced comfortable place to stay."

5
30/07/2018

Excellent staff! exceptional breakfast! great value for money.. I was here for a conference and was 30 minutes from the conference site so that I could stay at a Best Western. It was worth it. I would stay here again

"Okay"

4
02/07/2018

Large rooms, clean. Rooms near the road subject to road noise. Good free breakfast, friendly staff. Easy to find. Pool looked clean. Still have bathtubs / showers. Some people had booking issues, but we didn't

"Wedding"

1
28/05/2018

Ants, holes in wall & bathroom faucet hanging in the shower. Manager unavailable. No other room available to get away from the ants. Room smelled like someone had smoked in it. Bedside light not working

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Value for the business traveler"

4
23/05/2018

Generally this is an expensive part of Canada to visit, but the BW MR does offer good value for dollars; I typically rate - Workspace - Excellent workspace (desk) Wifi - Fast wi-fi Gym - Good gym, pool Bed - good support and a variety of pillows I couldn't sort out the TV because the last guest must have changed the input and the manager fixed that right away. So kuddos for great service!

"Great Hotel"

5
22/05/2018

We stayed at this hotel during my daughter's tournament. Great Hotel, very clean and quiet. Pool and hot tub area also kept clean. Staff were great. Would highly recommend it to anyone staying in the area.

"basic"

3
14/05/2018

I was welcomed and given a pleasant room. The free breakfast was fake scrambled eggs and shriveled sausage, with barefoot children running about. The staff was very friendly. Its a basic hotel and is good for tourists

"It's good but basic."

3
22/04/2018

I've stayed here 3 times over the years when we've needed a room for 2 nights and this was inexpensive at $99/night. Parking was free for 1 vehicle. The rooms are older, the walls are thin and the beds are basic with thin sheet-like blankets, but our room was clean and had 2 Queen size beds. The staff allowed us to check-in slightly early and were courteous. I won't lie - my daughter picks this hotel because of the breakfast because there's a waffle maker (machine) to go along with the continental breakfast. If you're sensitive to sounds, request a room not facing the Highway, and away from the pool - it gets quite loud when kids are screaming in that room. This is a popular hotel for large groups to book together because it's affordable and close to shopping, transportation, restaurants, etc.

"Best service in town!"

5
21/03/2018

The staff at the Best Western in Maple Ridge is exceptional. All of them are friendly! The manager went out of her way to make sure we felt welcome. The morning breakfast concierge was THE BEST! Her name is Raj and she provided excellent service. She would smile and greet everyone, ask if they needed anything anything. Above and beyond wonderful.

"Definitely didn't sleep much here...."

2
08/03/2018

Yes, it was clean and the staff were great. But the beds were HORRIBLE. I will not stay here again until the mattresses have been updated. Also no soundproofing, so everything from the hallways (doors closing, guests talking and walking) echoes throughout the entire hallway and under the doors to the guest rooms. The Continental Breakfast, the scrambled eggs and sausages are microwaved. Everything else is great (non-perishable breakfast items). This was our first stay at a Best Western and it may very well be our last.

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western"

4
02/01/2018

I enjoyed the quick responses to my inquiries. When I needed assistance I got it in a timely manner. I wish I'd brought my bathing suit but the trip was a quick one and being so close to Maple Ridge Hospital was one of the draws to the Best Western.

"Very poor BW experience. "

2
27/11/2017

Having stayed here for business for just 1 night, I am extremely glad I was departing the following day. First of all you should know the location is noisey at all hours of the night because it's on a major highway. Secondly, some of the patrons who stay here on a Sunday night looked super rough, drugs, loud music. Lastly, there was blood on the curtain of my room, the faucet was broken in the bathtub and took me 10 minutes to figure out how to fix it enough to have a shower. The whole second floor smells like weed and my room had a faint lingering odor of smoke. The bed left my neck sore and I woke up with a headache in the morning before my course. I heard the door slam as hard as can possibly be at 3:30am. I am only giving this hotel a 2 star review because I didn't pay for my room.

"Good choice for a hotel"

4
25/11/2017

Room was quiet and very comfortable. It could use some fresh paint. The breakfast was convenient and ready every morning. The key cards kept malfunctioning but the staff were quick to reset it. Overall good experience.

"Security lock broken off in room"

2
24/11/2017

When we arrived the hotel reaked of marijuana. We stayed on the second floor, directly above the check in desk. The carpeted halls soaked in the ouder of marijuana. Sound proofing was terrible. I could hear people clear as day in multiple rooms talking in normal conversation. The security lock latch had been purposly snaped off by a previos guest in an attempt to make the room less safe. The phone cord was pulled out of the wall and a tangled mess of cords left on the ground. I took pictures of it. The breakfast was ok. If you need somthing to fill you up they had hot coffee, juice, toast, sausage and scrambled egg, bannanas, yogurt, and a waffle bar. I was there for 2 days and the breakfast was fine with me. Being a franchised hotel my expectations of the building quality were higher. The staff were doing the best they could I have no problems with that. The hotel constuction quality is poor and due for renovations and improvments. Spend the money and rebuild this hotel and I would stay there again.

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good value"

4
10/11/2017

This is an older hotel but well - run. The front desk people were friendly and helpful. The clerk gave me an upstairs room (without asking) and a discount (without asking). Clean and quiet. Seems like they pay attention to security. This place does NOT have a glossy shine but was good value for the money and central to the area.

"Bitter sweet"

2
08/11/2017

Picked this hotel to attend a funeral and thought the price and reviews looked pretty good online. So booked it for 4 nights. It was the good the bad and the ugly! The GOOD was that the staff, the complimentary breakfast, pool area, Exercise room and the beds overall all were really great. The BAD was the room was in need of painting and repair. Walls gouged, bath faucet broken and ceiling peeling in bathroom. The UGLY was a red stain in the carpet that was either ketchup, blood or whatever... we covered it with a towel! As we were only going to be in the room to sleep we decided to stay and not go through hassle of moving and as hotel was busy and probably no other rooms. They really shouldn't put people in rooms in need of major repair... So aside from the room (lol) quite a nice place!

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great front end staff"

4
30/10/2017

Checked in early as wanted to get changed for a funeral, my room was not yet ready but the check in person found me another room right away, impressive service. Breakfast room was clean and bright, food was on the better side for a BW. Older establishment but well maintained. Would stay again if in Maple Ridge. Not many restaurants in the area but a decent "Home style" one across the street.

"TOP REVIEW"

5
27/10/2017

All the things I look for in a home away from home, are here. Fast WiFi; excellent TV, TV reception, channel selection, remote control - all perfect; Keureg Coffee machine in room; very comfortable king bed, really clean sheets, NO insects; soundproof room; and the BEST common area Spa swirl-pool I think I've ever used and I'm 71 years old and have used literally dozens of spas all around the world; as if that weren't enough... a generous complete hot breakfast. I hope I get to return here some day as this place sets the standard.

"Nice Hotel"

4
25/10/2017

Great place to stay. Very good service. Close to all amenities. Home restaurant across the street from the hotel was awesome. Highly recommend staying there when in Maple Ridge. Walmart down the street. Staff was courteous and accommodating. There could be a better selection at breakfast and change it up instead of the same thing everyday.

"Hotel Stay"

2
25/10/2017

Not up to Regular BW Standards. Small room for 4 adults when told it would suit our needs. Mould in bathroom on ceiling and around tub. Super small bathroom and uncomfortable beds. Very disappointed !!

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"not acceptable"

2
12/10/2017

Room in disrepair, shower tap not working properly, carpet needs to be steam cleaned, painting needs to be done, security compromised (window at ground level was not secure and possible threat from an intruder), repair of some baseboards, heating element very noisy. Also I did not agree to a speedy checkout by receiving my statement under my door but that is what happened. Breakfast left much to be desired.

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Visit To Daughter In Canada"

5
12/10/2017

Excellent Service, Clean Room, Very Good Breakfast, Ideal location to visit daughter in Pitt Meadows, Canada. Every time my wife and I visit our daughter in Canada, we stay at this Best Western and plan to continue to do so in the future.

"Good Option in Maple Ridge"

4
10/10/2017

Was a fine option for Maple Ridge for the price, room was comfortable and breakfast decent. Was a convenient location for us. Parking was at times hard, small lot that fills up fast at night. Only other thing was the non smoking room we were in had a very strong smoke smell.

"First time"

5
26/09/2017

Very quiet and comfortable continental breakfast was great nice selection very pleasant staff. Nice decorum. I slept like a baby beds were just right.i woild recomend this hitel to friends and i will stay there again

"Good value for the money"

4
15/09/2017

Great staff, friendly and helpful. Breakfast includes hot protein items and yogurt selection with option to make a waffle. Pretty small space for lots of people. Rooms are dated but comfortable with coffee maker in the room. Wifi was good. Again, staff are the best!!!!!

"Smoky dirt and noisy"

1
13/09/2017

Disappointment at the best western. Too bad that this hotel is the only one in the area. I am hoping that a big chain comes in. This place was sub par and a nightmare to stay in. The Smell of the room and the noise was the worst. My room was close $200 for a single room.

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Surprise Stay"

4
27/08/2017

We have lived in Maple Ridge for many, many years so never stayed in a motel here. But having moved away, we needed a motel for an overnight stay and were pleasantly surprised to stay in this Best Western. The rooms were clean and quiet plus the breakfast was very good.

"Too expensive for what you get."

2
26/08/2017

Room was dirty, my kids found Cheerios and skittles under the chair and bed. Microwave was unusable. No room at breakfast to eat. Sink was clogged and no one came to fix it. The hallways were full of broken lights and the room smelled like smoke The people were nice though.

"Lacking the usual quality of the brand name Best Western!"

2
25/08/2017

My Husband and I along with our Daughter, Son In Law and their four boys (ranging in age from 5 months to 7 years) just spent 3 nights at the Best Western Maple Ridge. It is an annual trip. We had two rooms with 2 adults and 2 children in each. We have always trusted in the quality that Best Western Hotels usually provide. Not so with this location. Some of the issues we had were resolved, however, the service offered should be provided and not up to the guest to have to call them on it. At check-in we were charged a higher rate than the booking rate, rooms were not ready more than an hour after check-in time, inadequate number of towels in each room, key cards that had to be recharged more than once , no microwave in one room, carpets in room and hallways not well vacuumed, air conditioning worked sometimes, many broken lampshades in hallways, clogged bathroom sink reported the first night but never addressed, spiders on pillow, one toaster and one waffle maker at breakfast bar meaning long lineups, inadequate seating and unable to even get in for breakfast one morning. None of the main issues reflected a change in our final bill. We shall be looking elsewhere for accommodation next year!!

"Biggest disappointment of our family holiday"

1
06/08/2017

Wow, what a disappointment! Never assume a quality name means a quality hotel. Our non smoking room smelled of cigarette smoke, there were electrical issues, and the freezer (I think that's what it was) smelled awful. The bed was so uncomfortable! We both woke up sore and stiff to the sound of chambermaids conversing in the hallway bright and early. Not a good stay.

"Needs repairs"

2
05/08/2017

We stayed in this hotel for 2 nights. I'm giving it a low rating due to the fact the room we had needed some TL? Kudos to the housekeeping staff for keeping the hotel clean. Not sure why we ended up in a room for a disabled person. I had booked our room almost a year in advance. Toilet seat was loose, so moved every time you used the toilet. Shower was a hand held sprayer that you couldn't adjust to spray out towards you. Sink was out in the sleeping area. Stay included continental breakfast and it was decent. Ceiling stucco has areas that are falling down. I wouldn't stay here again unless I had a different room. Hotel appears to be older and have tried doing updates just needs some touch ups.

"Not so clean pool area"

3
05/08/2017

Summer, I guess they don't care to sweep around pool deck or use filter system in high volume summer times. I don't like hair from other people wrapping around my body when I swim! Eww! The staff was welcoming but our hotel door didn't close without pushing it manually.

"Awful!"

1
29/07/2017

Staff at check in did not know what was doing. Checked In late and told a cot would not even fit. When I had booked months ago and told that a cot is fine. Bed bugs!!!! Stay away. Would never stay there or recommend. Very noisy.

"ok, but needs work"

2
27/07/2017

Nice room ,but there are some items that need attention. Window( ground floor suite)has a broken lock. Hotels remedy was a short stick so window cant open wide. Good thing as no bug screen. Air conditioner wont work. Front desk came to check these concerns, but could not make a room change as they were full. Breakfast was good, although a 2nd waffle machine would shorten the wait time.

"Not excellent, but not bad either"

4
25/07/2017

A nice clean property. Staff were helpful and friendly. Rooms are very spacious but the bathrooms could use an update and are TINY. Decent value for the money, but overall it would be nice to see this property get an update.

"Disappointing - avoid this place"

2
14/07/2017

This hotel surprised me with how run down it is, especially under the BW banner, which has been quite reliable over the years. Our room had a peeling ceiling, curtains that were unconnected to the pulls, and very noisy AC. We asked for a handicapped room, and were given a room with grab bars in the tub but no seat and not enough room for my husband to turn in the bathroom - he had to wheel in and then back out. We asked for a bath seat so he could transfer into the tub and then use the hand held shower but they did not have one. That is not, in my view, an accessible room. The pool was ridiculously small and the hot tub jets were not working. Staff were indifferent at best. We asked for recommendations for nearby attractions/dining and were met with confused looks. Stay away. There must be something better in the area for that price.

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Friendly and Clean"

4
13/07/2017

We were visiting friends and found this hotel just a short distance from Pit meadows in Vancouver.... not a lot of hotels in the area, we were so happy to find this place on Canada Day long weekend. It's an older hotel but is is very clean and kept very well. It's very busy place, pool etc, continental breakfast, excellent service and adequate parking. Shopping and restaurants are a ways away, but not that bad.

"Everythings an upcharge"

3
10/07/2017

Ive stayed in many hotels mostly for business and always feel like i was treated very well. Even though it was not me but my employer paying the bill. I decided to try priceline for a discount on the room rate and i was pleased to find out the cost was nearly half my original quoted price. This dicount site doesnot give details on the room when ordering only that it will accommodate 2 adults. Fair enough. I showed up with my self my wife and 3 yr child and i was given 2 double beds. When i asked for a possible room upgrade. I was promptly told i did not pay for such a room. It was going to be 10/night to upgrade our room to a suite that would be comfortable for us all. When i was checking out another patron called the front counter and asked for a late checkout. They were informed that this would cost 20$. Now in all the hotels ive ever stayed at i have never been charged any extra for simple upgrades and most certainly not for a 2 hour late checkout. To this i must say the rooms were clean comfortable and everything youd expect from a best western facility but i believe their practices and policys at this site make you feel as though youre second class far from the experiences ive had at other facilities. Hope this helps

"Not a nice place to stay-be aware!"

2
16/06/2017

When driving into this hotel my wife and I felt a little un-comfortable looking at the windows and noticing wood blocks in each one indicating possible past break-in problems and several undesirables lurking around the premises. However, we felt we should not judge it and have a look at a room as it was the end of the day and we were tired. The first room we looked at had an major smell so we asked to see another, this one was better so we took it. Even though this is a non-smoking hotel we noticed pot & cigarette smoke in the halls. The room was below average and it definitely needed a new bed. In the morning it was suppose to be a breakfast area and some simple hot food as well as cold. However, entering the breakfast room we noticed many un-desirable people eating and hanging around in this room and no hotel guests. The breakfast food was all gone for the most part and this was only 20 minutes after it opened. I over heard the front counter clerk saying that "they" eat everything like a buffet and did not attempt to bring new food out. The people in this room were not clean and did not make you feel comfortable. We left without any food! I never complain about things and usually just go with the flow, but I felt I owe this message to future guests so they don't experience what we did. (Raymond)

BestWesternHotels, Corporate at Best Western Maple Ridge Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Nice room, very helpful weekend staff"

4
01/06/2017

After reading the reviews, we had some concerns. I took note to ask questions and state our specific needs while making our reservations, ensuring we'd have a pleasant stay. Everything turned out great. We were very happy with our accommodations. Lina was the weekend staff member that welcomed us. She was WONDERFUL! She answered all of our questions, and took us on a tour of the breakfast room (I recently was diagnosed with multiple food allergies, which basically eliminates all traditional breakfast foods) so that I could ensure there'd be something I could eat. We had no issues with housekeeping, as mentioned in other reviews of this motel. They weren't the best, but they did come in every day and straighten up the bed and bathroom. Not once did they disturb us, as long as the 'do not disturb' sign was on the door handle. (Note to calm62 "Housekeeping is a problem" review ... our sign said 'do not disturb' on BOTH sides. Is it possible that, even though you turned the sign, you were still indicating you did not want housekeeping service?) We had no issues with leaky toilets, broken light fixtures, or doors that wouldn't lock. We booked a comfortable King room on the 2nd floor overlooking the parking lot. It was usually quiet -- just the occasional noise from kids entering the next room, or the large group of Chinese visitors gathering for breakfast at 6:15 one morning. I brought my own pillow, thanks to a 'room hint' from another reviewer. We slept great! The bed was comfortable and spacious. My only complaint has to do with getting out of the parking lot. It is very difficult to turn left onto Lougheed during busy traffic periods. Although there is a center lane to turn into, it is limited to one car-length. It is best to turn right to get out of the motel, then do a U-turn if you want to go west on Lougheed.

"Maple Ridge"

3
23/05/2017

Exactly what you'd expect of a medium priced best western. Average. Just another hotel room. Clean, quiet and affordable. Not anything more. Your typical continental breakfast. Internet slow and always something little wrong. Light fixture broken and bathroom door wouldn't close fully to lock.

"Great Room Fantastic staff!"

5
26/04/2017

Great room, The bed was very comfortable. The room was quiet & the staff were very friendly. The contenental Breakfast that was included was good too.Tasty hot Coffee, Muffins were tasting & the fruit was fresh! The rest looked good too, we were in a hurry so we didn't have time to sample all the offerings. I would recommend this hotel for a comfortable stay, good value & great service.

"Housekeeping is a problem"

2
24/04/2017

We stayed here for 14 nights while visiting family. Housekeeping is poor at this hotel and we will avoid Best Western brand in future. Our room was not cleaned on two days. We mentioned to management on both occasions and although they brought us extra towels they neither apologized nor seemed to care. They also ignore the do not disturb card. We had the do not disturb card displayed and were woken up at 8:00 a.m. by housekeeping opening our door and calling in. We have never experienced the do not disturb card being ignored at any other hotel. We asked them to come back later. We went out at about 10:30 a.m. and turned the card over to please clean room. We returned that evening and our room had not been cleaned. Another morning, housekeeping was vacuuming oustside our door at 8:00 a.m. We are not late sleepers but expect to have some privacy and ability to start our day at our leisure when on vacation. Overall, this made for a bad experience and we would not return.

"None working toilet, and no one cared."

1
17/04/2017

Toilet did not work, manager asked me to fix it! Breakfast wash very poor quality, and made my wife sick. Toilet was never fixed. Reservation was wrong at check in. Staff didn't care a hoot about our needs. For $159 Canadian I was appalled. Avoid!!!

"Clean, comfortable, quiet"

3
13/03/2017

For being on a busy highway & completely full, I was not expecting it to be so quiet. Clean room, comfy bed..but pillows are a bit hard. Good selection for continental breakfast...all in all, better than I expected..I will stay again!

"Subpar for a Best Western, was pretty disappointed in July of 2016 and then again in August2016"

2
26/02/2017

Did not care for the staff, nor did I trust them. I booked off of booking dot com and had a confirmed reservation for the room type I requested. When I checked in they said that I had a room with one bed and a pull out, I pulled up my reservation and said NO and showed them my reservation that confirmed I had booked a room with two queen beds, which then suddenly was available! ?? The toilet was gurgling so bad in the room we were assigned, and I mean loud and bad, that maintenance was called to fix it, After an hour the toilet went back to the same issues so I jury rigged it to flush and shut off the water supply and be quieter. Not a very clean hotel. Just really unpolished and a sense of dirtiness about it. If you exit the lobby at a certain time to go out - and I think it was either 10 or 11 pm, you cannot get back in without beeping for staff to "buzzer" you in. I had gone out to my car to retrieve an item and after I beeped to get in had to wait about 15 minutes before anyone responded, and that was incredibly frustrating to me, and it was after several beeping attempts. Just did not care for this place the first go round, the second go round confirmed I did not want to stay there again. I would highly recommend the Econolodge across the street. Very personable, more affordable and cleaner, despite somewhat of a worn exterior appearance. The rooms there are quite nice and the staff fabulous and friendly. There is also the Ramada in Pitt Meadows which is quite lovely, though a little more expensive depending upon the dates and time of your stay.

"Good Value in Maple Ridge"

4
18/02/2017

Because we had a good visit last time (and because we again attended a performance at the nearby ACT) we came back to stay here. The only detractor I can mention is the one-size-fits-all pillows they use. They are too hard and force you to crane your neck for an uncomfortable sleeping position. It would be nice to have the choice of a skinnier/softer pillow. Otherwise a good value accommodation.

"Super friendly staff!"

5
13/01/2017

I loved it to stay here. Everything was super clean and I really enjoyed the heated pool and whirpool. After my busy day it was nice to relax in the spa. Since my arrival, the teception was very friendly and helpful. I definetely recommend this hotel!

"Great price, clean, friendly staff"

5
23/12/2016

Stayed here last week when we had snow fall warning. I found the hotel very clean, staff super helpful, a great location. Only improvement could be .. would have helped if some snow removal was done in the driveway and parking area...

"For the price, move on."

2
16/11/2016

Old rooms that have been poorly updated. Ground floor rooms with "sticks" for security on the windows, I can take care of myself, but with a fairly bad neighbourhood down the street I wouldn't want my Mother or Daughter staying there. The smallest bathroom by far in recent memory but at least you can't fall off the toilet! I slept in sweatpants...buff said.

"Lousy out of date rooms."

1
15/11/2016

Desperately in need of renovation. Checked in to a room with an open window on a rainy night. Staff was unable to help me find someplace local to eat dinner at 9 PM (there were several local options open). Furniture was dilapidated, sheets coarse, pillows flat. Shower barely operated.

"Clean basic best western."

4
09/11/2016

The staff are friendly and helpful. Rooms are clean but not very sound proof. Great breakfast. All in all a decent hotel but you cannot hide it is a remodeled travel lodge.....the area is a little sketchy too. That said I would stay again. OK pool and fitness room.

"It's average but a solid average."

3
06/11/2016

Look. You are in Maple Ridge. This isn't the Ritz but neither is it Hotel 6. Comfortable rooms, nice staff... it's clean. I was there for three nights. I asked for a quiet, top floor room and I got exactly that. First two nights I wasn't even sure if there were other people in the hotel.

"Nice relaxing stay"

5
10/10/2016

The hotel and room were clean and well maintained. We stayed three nights over the Thanksgiving weekend. Check in was efficient and quick. We were given water and granola bars on arrival, along with instructions on getting around. The coffee machine in the room along with other equipment was well maintained and worked well. The continental breakfast was consistent with other hotels. What made the breakfast enjoyable was Donna, the lady in charge of the buffet, she was very cheerful, kept he buffet well stocked and tables clean. We would stay at this hotel again.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. We appreciate your business and welcome you back as our guest when and if traveling to the Maple Ridge area once again!

"A good place to stay"

4
18/09/2016

After visiting Vancouver six years ago and staying in the uptown area which was ok. We decided this time to stay further out, a decision we didn't regret. Sure it might take you an hour to get downtown by car, but the Best Western at Maple Ridge offers you comfy quiet accommodation with a good continental breakfast thrown in pleasant and helpful staff free wifi clean rooms and a good night sleep. All the jet lagged weary traveller could ask for. The area is not far from a mall, around 10 mins drive, all in all a place we would definitely stay again without hesitation.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. We appreciate your business and welcome you back as our guest when and if traveling to the Maple Ridge area once again!

"Good stay"

5
12/09/2016

Front desk was very helpful. Enough parking space. We reached late, the shops were closed but reception got us a fresh pizza. They also attended to other small requirements quite promptly. Hot tub and pool were great. The breakfast was good and the lady who supervises very helpful. Had a great stay.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. We appreciate your business and welcome you back as our guest when and if traveling to the Maple Ridge area once again!

"Always a great stay"

5
06/09/2016

From the clean, well equipped room to the pool with lots of towels , the friendly staff and great continental breakfast, my only choice for a stay in Maple Ridge, other than staying with family. I Do however think its dumb that you have to leave a minimum of 200 characters to leave a review, after being asked to take a survey?? Why??

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. We appreciate your business and welcome you back as our guest when and if traveling to the Maple Ridge area once again!

"pleasant stay"

4
30/08/2016

Pleasant restful accommodation for a short stay. Comfortable beds, Good breakfast options.. Close to several restaurants. Staff were pleasant and responsive when approached. Decor is a little dull and some areas of wall had patches of repair work still requiring paint.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. We appreciate your business and welcome you back as our guest when and if traveling to the Maple Ridge area once again!

"Bug bites and stained bedding!!"

1
23/08/2016

My wife and I stayed here in room 214 on the night of August 20 /2016 and l woke up with two pairs of bites on my arm. The next morning we as well noticed what looked like blood stains and some other dark spots on two of the pillow cases. The stained side of the pillows were of course turned down so as not to be noticed. Very, very poor. It is now three days later and the bites are still swollen and itchy and l am trying to determine what they are from. I showed the marks to the front desk attendant when we checked out and he just said they will look into it. On the good side even though we did come in late in the night with no reservation and initially the lady at the front desk said that they we full but were trying to contact some no shows. I left my number with her and she called me back to let me know that a room did become available for us which we appreciated.

"Large rooms"

4
22/08/2016

Large rooms, clean and tidy, easily located I. Highway and walking distance to restaurants and shops. Cleaning staff need to learn English. No movies channels but movie channels are listed in room directory.

"Just okay compared to other BW hotels"

2
12/08/2016

Room was clean, breakfast okay, but didn't like the paint smell in the room nor the broken shower plate on the wall, or the fact that the room wasn't cleaned from one day to the next. Rooms are also in desperate need of upgrading. Staff on the other was very friendly ... no complaints there.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how your recent stay was. We are terribly sorry that your stay with us was not what you expected. Please allow us another opportunity to make your next stay a pleasant one!

"Disappointing and unorganized"

2
27/07/2016

Our family of 3 pre-booked the hotel online as we knew we would be arriving quite late. We received a confirmation of our booking and I assumed all would be fine when we arrived. The front desk clerk told me that our reservation had been cancelled because he had some trouble with our credit card. We did not receive a courtesy phone call or email telling us our reservation had been cancelled but fortunately there was still a room available. Online we had booked 2 queen beds but were told that they do not even have queen beds so we were given 2 double beds. We didn't complain though as we were relieved we at least had a place to sleep at 11:30 pm. Breakfast was equally disappointing. They were out of several items including sausage, eggs and bagels! None of the several people waiting could not find a breakfast attendant so I let front desk know. After about 15 minutes, the food was replenished. For being a full hotel, I would have expected them to be on the food situation. We were thoroughly disappointed for the price we paid!

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how your recent stay was. We are terribly sorry that the breakfast never came out fast enough. When the hotel is full we try our best to ensure that all goes smoothly, however there are times when things back up. We appreciate your feedback and invite you to stay with us again in the near future.

"Poor Maintenance"

2
26/07/2016

Disappointing stay at the hotel - the air conditioning broke sometime during the second day of my stay. The front desk was unwilling to remedy the situation. At midnight, when I tried to check out - they were unwilling to find me another hotel or to assist in any reasonable manner. Finally moved me to another room that had a very loud fan. One last complaint - why can't these places supply reasonable utensils and plates at breakfast - the plastic forks and knives are a joke and the waste is horrendous.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how your recent stay was. We are terribly sorry that your stay with us was not what you expected. Please allow us another opportunity to make your next stay a pleasant one!

"A bit disappointed "

3
15/07/2016

I had come to the Maple Best Western for a wedding with my family and was disappointed in the room. The beds were comfy and breakfast good, but the room smelled of stale smoke, the shower corners were thick with mold, a switch for the bedside lamp was missing and the clock was not set so it was left to blink away. I was also supposed to get a kitchenette and I brought it up with the family I was sharing the room with but we were all very tired from a 4 hour drive and decided that for one night we would make do with it. I hope those things can be fixed so a future guest doesn't have these problems!

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how your recent stay was. We are terribly sorry that your stay with us was not what you expected. We are proud to maintain a 100% smoke free hotel however there are guests that smoke outside and through the a/c units the small can whaft in. Please allow us another opportunity to make your next stay a pleasant one!

"Bed bugs!!"

1
15/07/2016

Yup bed bugs. My family stayed at this hotel in June 2016. We picked it because it was close to the hospital. The hotel staff was very friendly. My son enjoyed the pool. We did not however enjoy the bed bugs. Complaints to the Best Western call center could not get the hotel manager to respond to our report of bed bugs - despite the company requesting them to do so 4 times. If you like bed bugs, this is the place for you.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how your recent stay was. We are terribly sorry that your stay with us was not what you expected. Please allow us another opportunity to make your next stay a pleasant one!

"Best Western Maple Ridge Hotel review"

3
14/07/2016

Dissapointed that windows had no screens to them. Just wooden sticks in them. Felt this was an extreme safety issue with kids in the room. Also elevator was broken during our stay so we had to take the stairs. I normally prefer the stairs,but not caring up 6 bags and suitcases. I also noticed the elderly struggling to get up and down the stairs.

"Old Hotel but still a comfortable stay"

3
13/07/2016

The hotel is a bit old and in need of a remodel. And if you are the owner reading this, a remodel does not mean new paint on the walls. The beds were comfortable and the staff friendly. When we checked in our rooms were not ready but they were very quick to accommodate. Overall it was a nice stay but a bit on the expensive side for the accommodations provided. We most likely wouldn't stay there again unless a remodel happened

"family wedding"

4
11/07/2016

Overall we had a great stay. The hotel was clean and the staff was very friendly. It could use a little maintenance but overall that did not affect our stay There was lots of food for the breakfasts each mornin. The rooms and hallways were quiet at night.

"Pleasant hotel & breakfast, but watch your bill."

3
08/07/2016

Warm friendly welcoming staff. Very clean comfortable room. Adequate breakfast selection in bright sunny room. Unfortunate accounting mishap: They forgot to reverse the pre-authorization charge on my credit card after I paid with debit at checkout, and then I discovered they charged my credit card for the full amount of the room and tax AND DIDN'T reverse the pre-authorization charge. Extremely frustrating getting them to fix it all. Took 11 days. All without an apology. Not impressed with this Best Western on account of this accounting mishap.

"Not too bad"

4
18/06/2016

Was only here for the one night. Room is ok. Clean & simple. Breakfast was included & really good. Homemade donuts were delish ;) Would I stay here again? Sure for one or two nights. There is a swimming pool & sauna but we didn't have the time to use them. Front of house staff were nice & polite.

"Great Stay"

5
31/05/2016

Excellent service, rooms are clean although a bit outdated. Lots of amenities in area. We were with a large family group attending a wedding in the area. They grouped our rooms close together which was great.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for firstly staying with us and also thank you for letting us know how you enjoyed your recent stay. Please think of us when and if traveling to the Maple Ridge area once again!

"Oops"

3
31/05/2016

We spent a couple of nights here while visiting family. I was a little disturbed to find kleenex in the pool when I took my grandbabies for a swim. I checked each morning to see if it had been cleared up. It was still there when I was leaving. I realize it was a busy long weekend with a ball team staying there but I think this is something that should be checked each day! Our room was not cleaned at all during our stay and I had to go ask for new towels. Not what we expect from Best Western.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for letting us know about the issues you expreinced on your recent stay. It is not our policy to not make up your room and the pool area is always maintained and looked after and being busy does not matter. Please accept our apologies and we always welcome you back when and if traveling to the Maple Ridge area again!

"Friendly and professional staff - hotel is in good shape"

3
30/05/2016

Decent hotel and an even better value when you consider the generous and pretty decent breakfast that is included with the price. Room had been renovated. Nice tile work in the bathroom. TV reception came and went - lots of snow on the TV. Not clear how that would happen with Satellite or Cable TV but it was watchable most of the time. No power outlet near the bed and the front desk didn't have an extension cord handy when we called so we ended up pulling a lamp down onto the floor (it had a power outlet embedded) from the other side of the room to get my CPAP closer to the bed. It worked fine but was a little awkward. The place was clean and quiet. We slept well.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
So good to hear how much you enjoyed your stay and all the amenitites that we have to offer. Thank you for taking the time to post your review and we always welcome you back in the near future!

"good hotel"

4
28/05/2016

hotel was good for the price. I slipped and fell in shower bc bath tub was slippery. Staff were excellent. very quiet at night. shower sounds from other rooms were noisy. would have liked more TV channels.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how you enjoyed your recent stay. am terribly sorry that you had a slip in the tub, and am hoping that you used the mat that is always in the bathrooms. Some of the rooms we have applied the permanent anti slip mats. Think of us again when and if traveling to the Maple Ridge area.

"Good value"

3
25/05/2016

Although in a somewhat seedy area of town, the accomodation was quite good. The bathroom area is getting a little "tired" but it was adequate. Rest of hotel was in fine shape. For a continental breakfast it far exceeded our expectations. Everyone was friendly and pool area good (although pool seemed rather chilly). Breakfast lady on Monday was exceptionally good and had a great personality.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
So happy that you took the time to write about your recent stay. I am also pleased that we met all of your expectations and that you left with this experience. Think of us again when and if traveling to the Maple Ridge area.

"Good Hotel, Worth the Stay"

5
25/05/2016

I booked this hotel on the wednesday, for a thursday to saturday stay. I had a course at the local JIBC for a marine fire fighting refresher. I wasn't expecting too much, but while the hotel was a bit dated, it was well kept and run. The breakfast was good, room was well kept, and front desk was really helpful the whole time I stayed. I would consider this hotel again

"Slightly older hotel; good service and good pool/sauna."

3
23/05/2016

The interior looks older and a little tired, but the service was really quite good (especially the breakfast lady cheered me up in the early morning). I also enjoyed the pool and hot sauna. Unfortunately, the parking lot was full one of the nights I stayed there, but they were flexible in letting me park in a non-designated parkingspot on the property.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how we succeeded in making your recent stay a pleasant one. We want to ensure that you continually have a pleasant and comfortable stay. We will pass accolades along to our breakfast attendant. Please think of us once again when and if you are staying in the area.

"so so"

2
22/05/2016

Nice location only if we get to stay here!!!!!! . Hotel mixed up our reservation for a large group and we stayed in a different best western, that hotel was 45 min away from our original location! We had to travel every day to Maple Ridge to a kayaking race early morning because of this mistake!

"worth the stay"

5
10/05/2016

bring a swimsuit, affordable, free breakfast and clean rooms and service. More than I expected. make sure to check out the leghorn horse riding around the corner !!! I would definitely stay here again

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know how we succeeded in making your recent stay a pleasant one. We want to ensure that you continually have a pleasant and comfortable stay. Please think of us once again when and if you are staying in the area.

"Basic accomodation"

3
04/05/2016

This is a standard Best Western Hotel. The room was clean, the bed adequate. There were pitifully few channels available on the TV. Good thing we spent very little time in the room. The air conditioning kept the room at a nice temperature without making much noise. The included in the price of you room breakfast is okay with pre-made egg patties, sausage bites, make your own waffles, cereal, pastries, juice, coffee and tea. Not bad but nothing to cheer about. There is a full service Restaurant right across Lougheed highway, they have a full menu breakfast, lunch and supper. Things got a little exciting at 5 am Sunday morning when the fire alarm went off. There was a bit of confusion with no one taking charge, the fire department came after about 15 minutes. Eventually the all clear was given and we went back inside. We asked for and received a discount for the inconvenience. We will have to go to Maple Ridge several times in the coming months and will probably stay at this hotel again. It is a convenient location, the rooms clean and the price is okay.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
We thank you for letting us know how you enjoyed your recent stay. Our breakfast does meet Best Western standards and we are proud to offer this free service. Please think if us again on your return to the Maple Ridge area.

"our stay in Maple Ridge"

4
05/03/2016

We chose Maple Ridge Best Western because it was close to many things do,easy to get out to a park, easy to get into Vancouver to go to the ocean lots of places to go to eat very nice location this hotel was good quality for the price we paid would stay here again.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for your recent review. We are pleased that our location was perfect for you! Please think of us once again when and if traveling to the area again.

"Go elsewhere"

1
22/02/2016

Stayed there for a night. From the moment we arrived, the front desk lady was rude. Gave us dirty looks constantly. Later on in the night she asked unnecessary and invasive questions. TV was not working. Shower didn't run water AT ALL! He tv isnt a huge deal, but not having a working shower/bath tub was disappointing. Ceiling was cracked. I ended up leaving just after midnight. Not interested in going back.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
I am very sorry for the treatment you experienced, and I would be happy to discuss this to explore further as to what happened. Please call me at the hotel. Lina Hao (GM)

"Funeral"

5
21/02/2016

Quiet, clean, friendly. Close to restaurants. Continental breakfast great. Would recommend anytime and would gladly stay again. Easy to locate on main thoroughfare. easy access to Vancouver, Langley and upper Fraser Valley.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
So please that you enjoyed your recent stay and we are pleased that our location was perfect for you and your family. Please think of us again when and if traveling to the Maple Ridge area.

"Good for what we needed"

3
14/02/2016

Stayed in room 201. The kitchenette was not worth it. The room had a funny smell. Luckily the sheets were clean, and the location is right where we needed it. Bed's were comfortable but the pillows are huge. Too big for my liking.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for taking the time to let us know about your recent stay. Our pillows are Best Western standards, and may I suggest on your next trip ask the front desk for a flatter pillow. Happy that your stay was pleasant.

"Lovely stay"

5
11/02/2016

Had a i night stay at this hotel in February 2016. Very attractive hotel and a great location in Maple Ridge, BC. The room was spacious and the bed very comfortable. The only downside was a very minor one. The bathroom was split into two, Tub and toilet area was small. Definitely would stay at this location again

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for your recent review., and we are pleased that you enjoyed your stay. Please think of us once again when and if traveling to the area again.

"Good call - great hotel. "

4
30/01/2016

The hotel is neat and clean. Breakfast was great. Sauna is out of order. Pool and hot tub are nice. Good value for money. 40 min from Vancouver. Normal Vancouver weather - over cast. 4 degrease and why does Trip advisor want 200 characters to explain that this hotel is great?

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for letting us know how you enjoyed your recent stay and the things you experienced (good and bad). We are truly sorry that the Sauna was not working at the time but assure you that when you return it will be running perfectly. Please think of us again!

"Excellent Staff"

5
21/01/2016

This place had everything you would expect from your hotel, then their staff brings it to another level. If I am going through this area again I will be staying here. I appreciate the service and courtesy from the staff.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you so much for letting us know how you enjoyed your recent stay and letting us know how much you appreciated our friendly staff. We will pass on the accolades to our staff. Thank you again!

"Uncontrolled guest pets"

3
26/12/2015

The room was clean, very quiet from hallway noise, except for the guests with dogs. Several times I was awoken early by several guests' dogs barking in their rooms and hallways. Not just one incident or guest. The desk clerk went and spoke to the pet owners. I was also bothered by the front desk checking someone in without ID, luggage or a reservation, and taking cash deposit in lieu of a credit card or ID. This was only a few days after a homicide across the street. The staff were very nice, and the breakfast room was busy but well stocked with a variety of food, including fruit and juice. Halls and the parking lot were very clean, as was the room. I really liked that the room had a microwave and mini-fridge. TV had to be turned on by hand before being able to use the remote each time.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you for letting us know where we fell short in service on your recent stay. Our standard policy is to not check guests in without a credit card, and we will look into that. As per the barking noise issue we are sorry for this, as we are a pet friendly hotel and we try to maintain a quiet environment, however there are guest who leave their pets unattended in the room and the animal can become a little upset. Once again please accept our apologies and we hope you will visit us once again.

"family visit"

5
18/12/2015

My mother is in a retirement home in Maple Ridge and whenever I go to see her I am happy to stay at the Best Western It accommodates my needs perfectly. Also, when my wife comes we bring our 2 dogs and they are welcomed here too which makes our stay a pleasant one.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you so much Joanne for your positive and recent review. We always welcome you and your pets and we hope you return soon.

"The Best Value in Town!"

5
11/12/2015

My girlfriend and I spent 9 nights at this hotel so far this year and we plan to return. The rooms were comfortable and clean. The continental breakfast was impressive in terms of the quality and options. The employees were always friendly and helpful. A fantastic experience.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Jeffrey for your positive review. This makes us confident that we are heading in the right direction in customer service and good product.

"Great Stay at Reasonable Price"

4
07/12/2015

Everything was great during this hotel stay. Staff are very friendly and the service was impeccable!! The bed was so very comfortable and the room very clean. Breakfast was tasty and the service excellent! What more can I stay, but thanks! We will stay there again in the future! Merry Christmas to the staff at Best Western Maple Ridge.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Rod for the great review! We appreciate your business and your positive attitude! A very Merry Christmas to you and yours!

"Hotel Stay"

5
19/11/2015

Would stay again !!! Staff friendly, courteous and helpful. Room was ready for early check in.Rooms clean and all required ammenities on site. Recommend. Location was perfect for my reason for travel. Will be back.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Pam for such a great review. This ensure us that we are heading in the right direction with our product and customer service. Please think of us once again when and if travelling to the Maple Ridge area once again!

"Maintenance Concerns"

2
15/11/2015

Friendly staff, but the maintenance condition of the hotel was questionable (peeling ceiling in the bathroom, plumbing fixtures falling off wall...). Mostly clean and nice bed. Hallways could have used some attention.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Rod for bringing your issue to our attention. This is something we are currently working on and I guarantee that this will not be a concern on your next visit with us. Please think of us again as your accommodation provider when returning to the area.

"Best Western Maple Ridge"

4
27/10/2015

very clean,rooms have nice decor.Updated rooms. well lit parking.Pleasant staff.Clean lobby,elevator. Easy access from highway,good signage,easy to find. Will be using this hotel in future for sure.Location is good as it is centered in center of all the major routes to Surrey, Vancouver and Highway 1

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Dan for letting us know how much you enjoy your stay with us, and we are pleased that you will continue to stay as our guest in the future!

"Satisfactory"

3
23/10/2015

The Best Western Maple Ridge is a typical "sixties-style" motor hotel. In an area that is relatively deficient in hotel accommodation, it's a good bet if you have business in the area. It has the normal amenities, free parking, WiFi, indoor pool, whirlpool spa, small fitness room, and complimentary breakfast. The room was relatively small and I found the toilet/shower room cramped. My main concern was that I found the room very dark. There was a single easy chair in a small alcove with no light, so the options for reading were lying on the bed or sitting at the desk chair. The bed was comfortable. Breakfast was served daily. Choice was more limited than many breakfasts at equivalent hotels, and the hot choice of scrambled eggs and sausage pieces remained the same from day to day, although waffles were also available. The staff was friendly and helpful, to the extent of providing some relief in the rate when I commented that the room had a slight souvenir odor from a previous elicit smoker. The room rate was good and I would assess the hotel as, overall, good value.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Al for taking the time to let us know about your recent stay. We continue to strive to be a better property and with reviews such as your we can get some insight on what our guests concerns and needs are. We appreciate your business and please think of us once again when and if traveling to Maple Ridge once again.

"Unbelievably horrable and check your bill "

1
08/10/2015

In order to post I had to give it a 1 but it's really a -10. Traveling with my family (a large group of us) for a sudden death in the family this is hard enough but the inconceivable service we received made our situation almost unbearable. Upon check in we asked if the cots we had requested were already in the room (we have 3 children) and the room only had 1 bed and a pullout, at that point without batting an eye the employee said "not happening" my husband questioned this and was told they don't alow 2 cots in any of the rooms, this was a room with a attached living area with more then enough space the employee instead of making any other arrangements then decided they were to busy to deal with that asking if we wanted it or not. After a great deal of time and having to show our booking confirmation 2 cots were given but not delivered just told if we scratched the walls we would be charged for it. Having to leave right away we set them in the room to go and be with our family, when we returned later we set up the beds and didn't have blankets for them I went to the desk and the same lady was there I asked if we could have a few extra blankets for the kids beds I was told no we have to save them for other guest incase they need them , I explained my kids need blankets to sleep she slammed her phone down and said to follow her we went to the storage room at it was wall to wall blankets but I was told I could Only have 1 even though we have three kids to cover. I had to argue to get 3 blankets. House keeping came while we were gone the next day all the towels were taken even the ones that were hung but no towels were replaced not a big deal the house keeping cart sat in the hall all night so I took what we needed. At check out I asked for a copy of my room charges and was told I had to pay first. Again another argument with the same employees when a bill was finally given (before payment) there was $46 in extra charges (room tax for an extra night and gst) when I questioned it the employee tried to tell me that the charges were all correct I then asked for the math to be done on a calculator and surprise over charged. I then asked for a copy of all of it that's when the employee told me no it was for hotel use only I was very upset at this point (40 mins to check out) and demanded a copy it was ripped in half and put in the counter in front of me I was being laughed at by then by the employee I reached for it they grabbed my hand and the bill throwing it in the garbage behind the desk I took everything that was still on the counter going to the parking lot and calling my credit card company immediately, surprise pre authorization was not reversed. Gott that fixed with my card company and called head office guess what not the first complaint. Do yourself a favor your better off sleeping in your car

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
I am terribly sorry that you were treated in this way. We assure you that we are checking into this matter and who it was that served you. On behalf of our entire team and management we apologize for the inconvenience that was caused to you. Please feel free to contact me at the hotel directly to discuss this further.

"At least it's near the mountains."

2
07/10/2015

The problem started as soon as I walked in the door. I had reserved a king size room for a week, but when I got there, there were only two queen size rooms. Apparently, they had booked me into a room that was used for storage. Instead of offering me a discount, they 'graciously' didn't charge me extra. The bathtub didn't drain properly as it is sloped the wrong way, so dirty water pools in the one end. The door didn't close properly to the room. The breakfast was the same every day and only had two hot items...crumbly scrambled eggs and cut up breakfast sausages. There was no wired internet, only sketchy wireless. When I was checking out, I had to wait a couple of minutes for the girl on duty to finish her cigarette outside. I was checked in Sunday and was staying until Friday. I received a strange phone call from the front desk on my cell phone while I was at work asking me about my check-out on the Tuesday. I explained I was still staying until Friday and she apologized for the mix-up. When I got home however, I noticed that they had charged my credit cards for two nights on the Tuesday. Then, on Friday when I checked out, they charged my credit card for the whole week again. When I called to see what happened, I was told I would have to call back the next day when the manager was there...you would think that someone could have taken my number and called me back. After I called back, someone finally got back to me and they are going to refund the money on my card and apparently bill the person whose room I paid for. I was expecting maybe an offer of a discount on a future stay or something, but I barely got an apology. The only reason I gave a two is there was a pleasant woman on the evening shift that gave me directions and was nice to me, there was an exercise room that had cable, and it was a one minute walk from my destination.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
We are terribly sorry that you had such an uncomfortable stay. Our staff are trained to look after our guests needs and to offer quality customer service, and we do not have any front desk staff that smoke. Please feel free to contact me at the hotel directly regarding a future stay!

"Comfortable Stay"

3
05/10/2015

Satisfactory stay. The room was clean, comfortable and good sleeping conditions. Had internet as well. Breakfast has improved since our last stay. They now have waffles and a wider selection of breakfast items. Very delicious!

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Gordon for taking the time to let us know how we met your expectations on your recent stay. We value your business and hope that you will come back and stay with us in the near future!

"Older facility"

3
29/09/2015

Our room had 2 queens, as requested, but it was very small. My mother uses a walker and could not get around with it in the room. The sitting chair was put into a corner by the bathroom as there was no other place for it. Beds were really comfy. Bathroom small. Elevator is really small, and painted shiny black inside. Hotel was clean, staff was very friendly and accommodating. The continental breakfast was good. A good price for what you get. We had to cross over a toll bridge to arrive at the hotel.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
Thank you Shelley for taking the time to let us know how you enjoyed your recent stay. Our hotel is an older refurbished property and we are extremely proud of the new décor despite the smaller spaces. Please be our guest once again when and if you require a guest room in the Maple Ridge area.

"lost reservation, false information"

1
12/09/2015

3 weeks before a trip with our canoe-kayak team I called to make a reservation for 10 rooms. I was told that we had a reservation. 5 days before our reservation I called to make sure one of the rooms was wheel chair accessible. i was told that they would make certain one of the rooms was. 2 days before our trip I called to tell them we needed 9 instead of 10 rooms. They told be we had no reservation. I told them they needed to find a solution. Their solution was to put us 30 minutes farther from our event at the best Western Chelsea, in smoking rooms, in rooms that did not have two beds as promised, with a desk clerk who continually insisted on interrupting me when I was explaining the situation to member of our group. They told me the Chelsea hotel is 15 minutes from their – not true, it is much farther. They told me there would be 2 beds in each room – not true. My initial reservation was for nonsmoking rooms – not honored. This is the worst hotel experience I have ever had. Never again Worst Western.

lina h, General Manager at BEST WESTERN Maple Ridge Hotel, responded to this review
I am truly sorry Daniel for the inconvenience caused by the interruption in your planned trip to stay at the Best Western Maple Ridge. There was an error in the system that placed your rooms back into inventory, and it was not caught in time, hence your rooms were sold. Please accept our apologies for that and we would like to enroll you into the Best Western Rewards program and credit you with 5000 points and we would like to give your team leader a one night stay on your next trip to the Maple Ridge area. Please contact me at the hotel so we can speak and process this. We are proud that both our properties are 100% non smoking but there are times when smoke wafts into the rooms through an open window or A/C unit. I am sorry that your stay at the BW Chelsea was not adequate. GM