Best Western Plus Hotel Luna del Mar,  Manzanillo

3.5/5  - based on 116 guest reviews.
Av Lazaro Cardenas No. 1301-A, 28210, Manzanillo, Mexico - See map
+52 3143341197 +52 3143341453

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 116 traveler reviews
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Discover the Best Western Plus Luna del Mar located in the beautiful port of Manzanillo. Our property is placed near the hot waters of the Pacific Ocean. Our comforts give you the rest that you deserve, located in one of the calmest beaches of the bay area. The beach of Las Brisas avenges the best late afternoons and your vacation deserves it. There is no elevator on the premises however, luggage assistance is provided 24 hours. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 116 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
27
Verygood
 
51
Medium
 
19
Poor
 
10
Horrible
 
9
Business Business 16
Couples Couples 31
Family Family 52
Friends getaway Friends getaway 12
Solo travel Solo travel 1
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Luna del Mar,Manzanillo
  • 5
    « We reserve one night, we stay 2 nights »

    Wonderful stay, a lot of comfort details, good swimming pools, we miss a Jacuzzi, but not big deal. Good beach to ride waves. Good room, a few meters from one of the swimming pool. In general, we will back to BW Luna del Mar next time in Manzanillo.

    4
    « Great value »

    I originally reviewed this hotel lower because it was lacking in some basic ways but after reading my review, and realizing we were still here, staff addressed many of the items with which we took issue. POSITIVES: Amazing view, beach and pools. It looks like almost all rooms have ocean views and many are ocean front. There is a restaurant on site with limited but reasonable options. The rooms in our suite are large and having A.C. in the bedrooms is a huge plus. The ocean is warm and clear and delightful to swim in. On the negative side I would say they could do a much better job of equipping their kitchenettes. Ours has only one very large pot and skillet to cook with, utensils are very limited, and basic kitchen equipment was missing from our room (coffee maker, microwave, toaster, blender). After reading our review a microwave and coffee maker were made available. This climate is very warm and humid and the fan in the main room is stuck on the low setting. Best Western Luna del Mar is by no means a perfect getaway, but easily deserves its 4 stars just with location alone, but to top it off it is very affordable. We will return.

    3
    « Below Expectations »

    The first room provided to us was nothing like what we asked for or as they advertised. Anyone in the pool on one end could look right into our room - lack of privacy an understatement. The second room did have an ocean view if you crawled into the Jacuzzi tub and looked in one direction. I'm not going to nit-pick all the details we took exception with, but we did appreciate their willingness to relocate us. The free breakfast..we were charged for one day but not the previous day. Some clarification would've been nice, but none offered. One entire bldg. unused and under construction. The entire property really needed some attention...broken this, chipped that..see photos. Good A/C and TV, but who puts loose rocks around a bed?!? ..that was a surprise. Nice pools but many of the chairs were unable to adjust as they were broken too. Overall the staff was pretty accommodating, maintenance guys hustled a lot from what we saw. Location is a bit far from town center, walking not really an option to many sites. Locals nice and friendly.

    3
    « Good »

    Very disappointed because we didn't get complementary breakfast as they said when we booked. Food was ok Room was nice,very spacious bathroom, big rooms. Great location, nice swimming pools but, I have to say that staff could be more friendly.

    3
    « Pretty ok, but with some odd features »

    It's right on the beach, although the water is supposed to be a bit dangerous, and has several nice-looking pools. However, it has a few odd/annoying features. The internet is terrible (practically did not work in my room) and for reasons that i still do not understand, I had a giant jacuzzi in the middle of my room. Not in the bathroom. No, in the middle of the room. Very strange. Sound also carries in the hotel, so you better hope you do not have noisy neighbours! (also no elevator, and lots of stairs, but that does not personally bother me)

    5
    « Manzanillo vacaciones »

    Real nice Hotel restaurants near it stores 50 feet away from the hotel my family and I planning to go again next year to the same spot you won't regret you can rent jet skis motorcycle four wheelers andas en mi friend don't think a lot real nice Beach

    4
    « Perfect, almost. »

    We had a really nice room which overlooked the beach. Please remember that you are in MEXICO so you must make allowances when your not paying top dollar for your accommodation. The room was spotless and equipped with all the basics. Clean sheets and towels were provided ever day. The restaurant was lovely with good quality food and great service. We will return.

    4
    « Perfect place to lay your head »

    If you are looking for a place to lay your head for a week or so this is a perfect location on the beach. It is very clean and well maintained by friendly staff. Its an older hotel but still very comfortable.

    4
    « Nice Restaurant, Helpful, Friendly Staff »

    A nice, clean older hotel. The rooms were a bit antiquated, with decor that tries to be e Egyptian and Indian at the same time. The restaurant offers great service and a very standard menu with few frills. Unfortunately, this hotel has very little in the way of amenities for the disabled. Too many really steep stairways and no elevators make this place impossible for them. All in all, I would consider staying here again.

    4
    « Quiet and Comfy »

    We stayed in one of the suites with an spectacular view of the bay. The size of the room is great and the bed was really comfortable. It has a relaxing bathing tub in which you can relax while watching the dawn on the horizon... That is just awesome. The pool was too chlorine for my tasted. The neighborhood offers good options for restaurants and bars and at the same time security and good levels of tranquility. Totally recommendable.

  • 1
    « Old unconfortable »

    The room bed was horrible talked with the manager for a room change and mentioned it eould have a extra cost on a very rude manner Doesnt have a idea of customer service the hotel is old with poor maintaining

    4
    « Vacation »

    Excellent service, nice rooms, I really enjoyed my stay!! The room has a very nice view. Perfect for family vacation and a romantic date. It's close by the beach as well. Excellent breakfast, and nice staff. Definitely going back on my next trip.

    3
    « Tiny room »

    We stayed here in 2013 and had a better room. This time we were on the 3rd floor. The bedroom was mostly taken up with the bed. We could squeeze around the bed, but there was little leeway. The bathroom must have as large as a sheet of plywood - 4x8 with a sink, toilet, and shower. Brushing my teeth I had to set things on the toilet seat since there was no room elsewhere. The internet worked for a few hours on and off and then quit. I called the front desk and was told someone would be right up to fix it. 12 hours later they did - apparently the fix was as easy as resetting the router, but the previous night they either forgot or ignored my call. The staff was friendly. The room and bathroom was so small that my wife and I both got cranky with each other - something we rarely do (been married 40 years this November)

    4
    « Great spot. Poor management decision. »

    We are staying in the area and end up at BW quite regularly. We have been anticipating the opening of the new beachfront restaurant. It opened yesterday and we discovered that they have priced the entire menu in USD. HUH!. When questioned they told us we could pay with pesos at a 20/1 rate. Just a ripoff. We won't be going there until they reverse this idea.!

    3
    « Poor »

    Poor is just right. Cheap furniture, uncomfortable beds, plastic door to the bathroom hit the vanity half way. Weird layout of the building with lots of stairs, narrow hallways and no elevator. We stayed there just for 2 nights so it was tolerable. I cannot imagine spending a week or longer at this hotel.

    4
    « Stayed here to clean up after Hurricane Patricia »

    We came to Manzanillo to clean up our family's home after the hurricane. Our home was not habitable so we needed to stay in a hotel nearby. The room was very spacious with a large sitting area. We had requested a refrigerator and coffee pot when making our reservations through the internet and upon checking in were told both would be available and delivered to our room. They both were within a few hours. The staff was very friendly and the room was clean. The only drawback were the towels in the bathroom. They were a little dingy and frayed. If we needed to stay in a hotel again in Manzanillo, we would come back here.

    1
    « So old and dirty room »

    The hotel we wanted to stay was full. So I checked good reviews and photos and we decided to stay here. It was nothing like photos of the website. The room we stay was very old and dirty. It doesn't worth to pay. Why do we have to stay the place dirtier and older than my house? I'd rather stay home than stay here.

    4
    « Green service fair price! »

    we had a great stay in this hotel, the price is really fair for what you get, the rooms are large and comfortable. We have some minor differences with the staff but this was the opportunity they took to change everything in to a fabulous stay in this hotel. I'll be definitely coming back soon!

    4
    « Nice hotel on the beach. »

    My husband and I decided to do a side trip to Manzanillo and found this Hotel online but when we went to check in, the lady was going to charge us the rack rate until we mentioned the online amount - she checked and gave it to us for the same amount. The room was really nicely done in red and white and had a view of the water and pool. The restaurant had average food but the views were great. We decided to stay another night but had to move rooms. Each time, they showed us a choice of available rooms, however the second room was a disappointment compared to the 1st one. It was oddly located and a little worse for wear. It did have a sliding glass door that opened literally right over the pool but no balcony! We would stay there again and hope to get a room as nice as the first night.

    3
    « Not bad... not good; I will said only if no other options available. »

    Positive things: Staff in general is very friendly and polite, nice pools, Good A/C; beach view right in front of hotel (although seems a little risky for untrained swimmers) Negative things: 2 first days there was no hot water, internet never worked inside the room I asked to please change room which was not possible as I need to notify until next day and before noon; full breakfast... well is not really true as is actually by coupon and quite limited you need to pay additional for buffete option, also on hotel page statement they have exercise room or gym access which is not true. I could stay 3 additional nights but decided to move into other option we found.

  • 5
    « Great room, bright and with a lot of windows looking out on the bay »

    We arrived by motorcycle, the manager permitted us to park it in a secure place. The room was clean and comfortable with two walls of windows looking out on the bay. A breakfast was included, all staff were always friendly and hard at work. The air conditioner worked well, great water pressure in the shower with plenty of hot water.

 

Getting to the hotel ...

All directions
·From: The north. Coming from Colima city which is located 90 kilometers from the city of Manzanillo. You will enter to the city right in front of Aduana Manzanillo which is located two kilometers from the hotel. Take Miguel de la Madrid Boulevard. Toward the hotels zone, go straight passing the Valle de las Garzas Lagonn. Approximately 200 meters later you will find an intersection with a little boat where you should make a left around the intersection. The Best Western Plus Luna del Mar is right where you enter Las Brisas hotels zone. We are 100 meters after passing the third light in Las Brisas by the beach. ·From: The south. The Best Western Plus Luna del Mar is adjacent to the tranquili...

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