Best Western Plus Hotel Executive Court Inn & Conference Center, Manchester

Nice, clean, new hotel with attentive staff, good breakfast, and restaurant next door. We were here on a conference so rooms were available at a discounted rate for the attendees. Everything was great except that the bathroom needed more places to put things down.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Cindy , Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We aim to impress with our cleanliness, breakfast, hospitality, and we are thrilled to learn that we have succeeded. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon.

Have stayed at the property before....satisfactory for our overnight stay. Ladybugs around windows and ceiling due to change in temperature. We ate breakfast early which was good thing as there was an extraordinarily long line upon leaving, which crowded the exit to the back parking lot.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi jackietski , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the unfortunate incident that you experienced regarding the visit of unwelcome pests to your room. We appreciate that you've taken the time to point out the possibility of a pest problem. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We appreciate your loyalty and look forward to your future visits!

Return stay. We have stayed here before when flying in and out of Manchester. Hotel is clean and beds very comfortable. This stay was not as pleasant as past visits because of noisy refrigerator and smell of cigarette smoke that lingered in our room. Hotel staff very helpful. Made us a fresh pot of coffee upon our arrival. We will stay here again. Great location.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi PELICANJANE , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It means a lot to us that you've taken the time to share the many positive features of your most recent stay with us. We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We do apologize for the inconvenience that the fridgenoise has given you and the smell of smoke. We understand that many of our guests have different needs and we try to accommodate those needs to the best of our ability. We appreciate the compliments and the comments regarding areas where we can improve. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

A typical Best Western. Is a hotel not a motel ie all the rooms are accessed from indoors past the lobby, not directly from the carpark. Pros: • Very comfortable beds and pillows • Super Clean • Good in-room amenities • Quiet. No outside noise and fridge was quiet! • Extensive car park • Easy to get to Cons: • Some staff are grumpy • Not enough luggage trolleys • Breakfast is bottom end – egg patties, sausage patties, waffles, apples/bananas, coffee, juice, cereal. On paper plates with plastic cutlery. The breakfast room is not big enough to cater for a more than about ¼ of the rooms at once, so they obviously hope people stagger their breakfast times We didn't have time to try the pool or the Gym.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi SuperDuperCoach , Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed with our staff and were sorry for the lack of luggage trolleys. We are also forever working to improve upon the guest experience and we hope you will remember our attributes and return to see how we have improved to impress you even more.

The hotel is situated just outside Manchester city limits, not far from Manchester airport. The hotel shares the location with a local brewery and an event venue. There is plenty of parking. The area surrounding the hotel is quiet, only occasionally broken by the sound of a flight taking off or leaving from Manchester airport. The hotel is well-maintained. The public areas are clean and loom like they were renovated about three years ago. Our room was in very good shape. Despite being on the second floor at the head of an open stairway to the main floor, our room was quiet, even when there was a crowd in the breakfast area one floor below us. The bed was very comfortable. Thank you, Best Western Manchester, for not clogging the bed with the useless frou-frou pillows that one often finds in hotels. While the breakfast selections were the usual mundane items, the hotel staff did a great job of keeping all selections well-stocked, even when the breakfast area was packed with families. Front desk staff were friendly and helpful. The only factor that prevents me from giving this property a 5-star rating is the selection of breakfast items. This hotel will be our first choice when we next travel to Manchester.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Sasquatch1971 , Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

they have very clean, large, updated rooms and a great breakfast with lots of variety and plenty of seating. The front desk team was cordial, and they have airport shuttle as well. The lobby area was spacious with lots of seating too.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kelley S , It is always a pleasure to receive positive feedback! Thank you for taking the time to share your experience, we are happy to hear that you enjoyed our breakfast, our rooms was clean and our customer service was great. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.

Couldn't ask for better. Clean rooms, hallway, breakfast area, outside. Very well maintained property. Great restaurant/brewery within 2 minute walk. Very helpful and pleasant staff. 3 free newspapers available every morning.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Joannesbailey , Your kind compliments mean so much to us, and we thank you for taking the time to share this review. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Over the years, I've stayed at this hotel many times and keep coming back for the same reasons. It's clean, comfortable, quiet, close to my office, reasonably priced and the staff is always pleasant and accommodating.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Basley , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

The hotel has breakfast, coffee in room microwave fridge and a nice gym. Quiet location near the airport. Excellent option for an early flight or a cancelled flight! Price reasonable and staff excellent. Highly recommended

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kate , Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

Nice hotel, comfortable, clean, well kept. Great breakfast. Nice selection of food (although limited by COVID). Nice amenities. Lobby is beautifully maintained and has a nice look to it. Rooms were roomy, and comfortable. I recommend this hotel to everyone.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Willian , Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Once again, thank you for your recommendation and we look forward to seeing you again!

This is one of the very best of Best Western Plus hotels in the entire chain! The staff... from the complimentary breakfast...great coffee available all day... the other amenities... the convenience of the location in that region... and value = awesome!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Wayne , Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We take pride in our location, breakfast, our friendly staff, and a good value for your money. Thank you for staying with us and we hope that this is the start of your many firsts in our hotel. See you soon!

Husband and I were traveling through the New England states and stopped here. Beautiful hotel, clean, nice breakfast. The good ends here!!!! Horrible customer service and horrific experience!!!!! Checked in, was given a room already occupied. Thought the man in that room was going to murder my husband (understandably so) but still frightening for all involved. He probably would have if we had not awakened him when we walked in. Husband went downstairs to advise the girl, waited 10 min for someone to come to desk. Told her the issue and she gave us another room. Acted like oops but no real apology. Went to second room. ALSO OCCUPIED. As soon as we opened the door, my husband saw toothpaste and a toothbrush on the counter as I saw Doritos and drinks on the dresser. Ran out as fast as we could! Thank goodness no one was in that room! (Unless they were and hid!) Went back down, husband told them it happened again. Still like oopsie and the girl in charge there at that point and still no apology, still acted like it was a common occurrence. The following am when I went to checkout, the girl at the desk told me to drop my keys in the bowl. I said no, I want to talk to someone. She did not care to listen, handed me a business card and told me to email the manager. I told her then I would be contacting corporate. She did not even take my name or room number! Just awful!!!!! Husband was very kind each time he went down (open lobby so I heard it all). Absolutely unacceptable!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi 0713ph , Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our staff. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. Please keep us in mind for your next stay in the area.

The Manchester NH Best Western is clean, the staff is friendly and helpful. They are the best Best Western out there. Rooms were clean, everything worked and it was quiet which as a traveler I love. There's a restaurant next door with great food. I'm pleased with my stays there.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Lynda , We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.

No WiFi entire stay. Was told it would be fixed and wasn't. Violation of fire code via fire alarm/smoke detector was covered with a bag. I didn't gage a choice but to stay here as most other places were booked up. My home had an electrical fire and I couldn't stay there with no power.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kbandjbplus , Thank you for taking the time to share your feedback. We do apologize we had an internet outage during your visit, and for any inconvenience this caused you. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I do hope you'll return and let us show you a far better experience.

I had to make an emergency booking, but the staff was very welcoming and the room was great. Full hot breakfast in the morning was also a plus. Layout of hotel is a U shape so I did have a long walk to my room, which was annoying because I was so tired. Overall, great for a BW and the spur of the moment.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Angela , Thank you for sharing this five-star review of our hospitality and service. We are glad that you found our accommodations to be comfortable and our service to be welcoming. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Room was very nice. Staff was friendly, knowledgeable, and helpful. Breakfast was exceptional...one of the best I have ever had. Eggs, sausage, hash browns, 2 waffle irons, yogurt, pastries, bagels, and more. Free transportation to and from the airport. The grounds were beautiful and well kept. The price was good, too.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Darlene , Thank you for your kind comments and 5-star rating! We are so happy to learn that you enjoyed our staff's hospitality, and breakfast service, and for letting us know how impressed you were with the grounds of our hotel. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon.

The Location was quiet, clean and peaceful You could not asked for better breakfast It was super. Front desk was amazing and the menus in the restaurant was fabulous The room was spacious and felt like home.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Pgupli , Thank you for your kind comments and 5-star rating! We are so happy to learn that you enjoyed our staff's hospitality, and breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

We arrived Saturday afternoon for a two night stay. The hotel was sold out and there were lots of events going on. Luckily we had a first floor room away from the hubbub. Our room had a king size bed, large desk, microwave, refrigerator and easy chair. We liked the fact that the ante room for the bathroom was separate from the shower and toilet. Our room was very clean and comfortable. Susan greeted us warmly after a long drive. Parking is free and plentiful. Breakfast was great: eggs, sausage, potatoes, fresh fruit, MYO waffles, yogurt, oatmeal, breads and juices. I wish we had time to use the salt water pool. We had a minor maintenance issue in our room which was resolved within twenty minutes. The hotel grounds are beautiful, very much like a park. Backyard Brewery is a short walk across the parking lot. Major stores are within a two mile radius. We certainly enjoyed our stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kdpbball, Thank you for taking the time to let us know how you enjoyed your stay with us! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We will happily share your comments with Susan and we look forward to seeing you soon!

I was very pleased with the rooms, services and staff at Best Western. The breakfast program is excellent and had much to offer. The banquet facilities were outstanding and grounds were beautiful and well kept. The staff who handled the wedding reception were excellent and very accommodating. I would recommend this Best Western for attending a function or just for a casual stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Gram, Thank you for your compliments on our staff hospitality, amenities and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Once again, thank you for your recommendation and we look forward to seeing you again here at the Best Western Plus Executive Court Inn & Conference Center!

Best Hotel Ever!!!! They have amazing staff. Very accommodating, respectful, kind, and customer service oriented!!! The hotel is beautiful, always smells and looks fabulously clean! Good property and great owners too!!!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Adriana, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will share your comments with our staff and we look forward to your next visit.

We stayed here as my teens had Prom next door at the conference center. The hotel was at 100% capacity but it never felt too crowded or noisy. The rooms are nicely insulated and as a light sleeper I appreciated that. The staff were super nice.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Sally, Thank you for your kind words! It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! It means a lot to us to be such an important part of your family events and we thank you for sharing your experience. We look forward to serving you again!

Short one night stay, but would def stay here again if I am back in the same area. Room was comfortable, clean, nice pool/jacuzzi, excellent full breakfast! Staff were helpful and friendly. The only thing I would have liked was an early check in since my daughters graduation was at 2pm and hotel check in begins at 3pm. (Check out of the hotel is 11am, so early check ins are rare) It was 9pm when our family was done with the festivities, and I was able to finally check into the hotel.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kr9712, Thank you for your kind comments on our breakfast and review regarding our high standards of cleanliness and hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!

It was our first trip in two years and decided to visit Manchester to do some shopping. We had stayed there previously and was pleased to see that the hotel was still excellent. Rooms were very clean and the breakfast was varied. Breakfast area was spotless. Staff were pleasant and welcoming. Overall we would stay there again without hesitation.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Lauriet, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We appreciate your loyalty and look forward to your future visits!

This is our go to hotel when we stay in the region. They have breakfast buffet, but stay away from the scrambled eggs. They are comparable to eating old tires and that includes the taste. The omelets are very good. You can make waffles. Just don't touch them scrambled eggs. Too bad they are not equipped to cook the eggs onsite. Scrambled eggs are so easy to do. This time I took a regular King room. It was near the lobby on the second floor. It was very noisy. For the first time we go there, we heard the noise from the nearby airport. One night some people came in drunk and screaming in the parking. We also had our share of slamming doors. I should have taken the room with couch. They are in another section of the hotel further away from the parking and reception area. Because of Covid, the maid service was limited to changing the towels and empty the trash which is fine with us.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Michel, Thank you for your kind comments and review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We already informed the staff about the scrambled eggs we promise better options next time. We look forward to serving you again and giving you another five star experience.

This is the 2nd time in recent weeks we've stayed here, bringing our dog both times. The rooms are clean and comfortable and the grounds are pleasant for walking your dog. The brewery within walking distance thrilled my husband, who enjoyed the live music and beer. I enjoyed the take out BBQ! Only request is they add sausage or bacon to breakfast buffet as not a fan of corned beef hash and chili is not breakfast food!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Rigal, Thank you for choosing our hotel during your leisure time travel. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and were glad that you found our efforts to be successful. We look forward to serving you again!

I didn't actually stay here. I was in a situation where I had to get my niece from New Hampshire to Florida. There were no other hotels that offered a shuttle service to the Airport at 5 am. So I booked the hotel and paid for it, through Expedia. Big Mistake. On the day my niece was due to arrive at the hotel, I still hadn't received a confirmation number from Expedia. So I called the hotel directly. Thankfully I did. Expedia didn't make the reservation. Also My niece was under 25, that information had to be put into Expedia and they said nothing about it. The hotel said she couldn't stay there without me being there too. I explained the extenuating circumstances and one of my nieces friends who is over 25 said she would stay with her. Sally at the front desk went above and beyond to help me get my niece booked and to confirm for me that Expedia never made the reservation so I could get my money back. Sally is the epitome of customer service and I want to make sure that that is acknowledged. I was at work when all of this happened and couldn't get them what they needed immediately and she understood that and worked with me so that my niece wouldn't be spending the night at the airport just to catch her flight. Also the manager Rosa triple checked things to make sure that the reservation wasn't in fact made by Expedia. Those ladies could have just hung up the phone instead of dealt with my stress exploding. And they didn't. They talked to me like I was human, calmed me down and again, went above and beyond. I'm grateful to them. They deserve recognition.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi 245ginnyw, Thank you for sharing this heartfelt review of our hospitality and accommodations. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will share your comments with Rosa, Sally and we look forward to your next visit.

Leisurely trip was taken to the Best Western and the staff was amazing!! I strongly recommend this hotel to anyone staying in the Manchester, NH area!! Great amenities as well. The pool and hot tub are well maintained! Job well done!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Amanda81480, Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! We are grateful for your positive review and for withholding your valuable recommendation of our hotel to others. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again!

This was an awesome stay! The indoor pool and hot tub were awesome for my kids, and the fitness center was great! The breakfast was tasty, the room was clean and comfortable. It exceeded my expectations!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Caz-family5, Thank you for taking the time to let us know how you enjoyed your stay with us! It means a lot to hear from guests who are satisfied with all of our services and amenities. We are thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

Great time very clean and comfortable the breakfast is amazing the hotel staff was very attentive and the maintenance man was very quick and precise the pool water was warm and extremely clean my kids had a good time and we will be returning again this summer

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi badashbarber, We thank you for taking the time to leave an excellent review for our hotel. We are especially glad that the kids enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. It is so rewarding to hear that we were able to give you a five-star experience and we look forward to your next visit!

We were looking forward to swimming in the pool however the water was so dirty you couldnt see the bottom and had a awful smell we went to the front desk they said you would not want to swim anyway because people have been coming up looking for swimmy diapers we dont supply. We were very dissapointed because the pool was our main reason for staying there. When we got home i called to talk to a manager they said she is not in right now but will be soon and call you back in a couple hours . Iwe are still waitingfor a call. Its like they dont care about us .

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Mystered1, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We assure you that the pool is cleaned on a regular basis, including weekly special treatment, and we want to apologize for the temporary dirt in which you found it. Please accept my sincere apology for any frustration this may have caused you. We hope you'll return to give us a chance to impress you with a five-star experience.

First room was dirty. Puke on the bed and back wall behind bed. Had to wait 20 minutes to be moved to a room with one less bed. That room was also dirty (food in the fridge, trash on the floor) and the girl at the front desk Diana was so rude and acted upset that we were frustrated with our situation.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AngelaGonzalez85, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We are also apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.

My boyfriend and I stayed here for 2 nights for our anniversary, it was clean- we got the king room with a tub, and we didn't have to worry about going far for anything! the mall is just 5 minutes away as well as grocery stores, gas stations etc. very close to the airport as well. the price for the room was also a great deal! the airbnb's I was looking at before this had prices through the roof because of the holidays but not best western plus. 10/10 across the board for me! we will be coming back again :)

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi froy0fraz, Thank you for leaving your five-star rating of our hotel. It means a lot to us that you've allowed us to be such an important part of your anniversary and celebrations! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience that is affordable to your budget! We thank you for staying with us and we hope that this is the start of your many firsts in our hotel. See you soon!

Although the hotel itself is nice and clean I have to give two stars because we choose this hotel for the pool, I just think they should have disclosed the pool was NOT HEATED, they have a very expensive broken part that's requires a lot of work and not said to happen until may. If you don't have kids looking to swim I would recommend this hotel. I just don't think they should advertise a heated pool. They claimed it was 70 degrees although it felt more like the polar plunge

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BritannyBarrett, Thank you so much for taking the time to leave such a thorough and insightful review regarding the pool and suggestions to improve the experience for our valued guests in the future. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

This is a smoke free facility but one of the other guests was smoking in his/her room all evening and starting at 6:30am the following morning. The management said there was nothing they could do about the individual smoking and that we should turn on our bathroom fan; which did NOT reduce the smoke. Poor response from management.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
43OBR, We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen, and we hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation. We hope to see you again and that you'll finally be truly impressed with our improvements.

I was a little nervous reading some of the reviews and I almost cancelled. So glad I didn't as we had a great stay. Hotel was nice. Room was clean. Workers were fast and friendly. Barely heard airplanes and didn't hear guests from other rooms even though it was sold out that night. Would definitely stay again

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
55VeronicaM, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We loved being of service to you and hope we can serve you again soon.

Room was not very clean, cheap appearance and the bed were was extremely uncomfortable. The tiles in from of the tub were broken and chipped and the shower rod was coming off one side of the shower. Room smelled of smoke!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jacob D, Thank you for sharing your experience, and we are so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value of your report regarding the condition of the amenities and the cleanliness of our hotel. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Great hotel, such friendly staff. Any problems I encountered, the general manager handled promptly. Kid friendly hotel. Tons of breakfast choices. Hot breakfast, cereal, bagels. Highly recommend!!!!!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi brittaniemarie1123, Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. Once again, thank you for your recommendation and we look forward to seeing you again!

Had a great weekend with friends and family staying at Best Western, I stay with Best Western on most of my weekend getaways. I would recommend Best Western to anyone that travels and plan ahead and register with you check-in. Thank You J.A.B.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi jeffreybryant2021, Thank you for choosing our hotel during your weekend getaways. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Your business and your recommendation are very important to us! We look forward to serving you again and giving you another five-star experience.

The new person at the front desk didn't know anything. She had a weird attitude. Her sarcasm was insulting and rude. The telephone in the room didn't work. There were 3 of us in the room ,we stayed in the suite, we had to put the desk in front of one of the bathroom doors because it didn't close. The sink area in the living room area was dirty, there were crumbs and dirt in the draws. The jacuzzi tub had thick crud coming out of the jets. The closet doors were broken and there was stains on the ceiling and bathroom walls. Walking around the hotel. The kitchen area was cleaned. The food was excellent. It's hard to sit in the dining area when people are walking their dogs in and out the door. I love dogs but now around my food. The pool pump was broken, so you couldn't go swimming it was to freaken cold. The game room was disgusting. The shower rooms were disgusting. Majority of the walls around the hotel were dirty. You don't get clean towels. You have to ask for it. Toilet paper too.They only empty the garbage at night. They don't clean the rooms during your stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Terry B, Thank you for sharing your constructive review, rating, and evaluation of our services and accommodations. Your very detailed negative review of our facilities and customer service is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We are sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. Please keep us in mind for your next stay in the area.

No clean towel / face clothes available for two of the three day stay… I went to store and bought some for staff kept saying none clean.. first day told later in day that night told there will be some available by 8am 9 am asked again none available yet .. 12pm ask for face clothes none available.. went bought my own … came back asked again (before I use new ones) nope still none. As a group staying at hotel for wedding we were all on different floors and on different ends of hotel Staff is seen standing around with thrash cans over flowing in lobby and breakfast area all weekend.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Guest10312021, Thank you for sharing your experience, and we are so sorry to learn that we failed to meet your expectations of quality service and accommodations. t's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. Rest assured that everything you said will be forward to the management team so they can tackle this issue as soon as possible. We hope you'll return and let us show you a far better experience.

Good breakfast, room when clean when I arrived, TV is comically undersized. No one cleaned or restocked my room at all during a three day and two night stay. My keycard did not work after returning from work the first night there.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi robertserpa, Thank you for sharing your experience, and we are so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

ATTETION YOU MUST READ!!! I'll start with the bad. Well sleeping in our room our son's brand new bike got stolen off from his car they cut the straps of the bike rack and must of had wire cutters to cut through the lock we had on it. We reported it to the hotel staff and they watched the camera's we was then told that the camera system was so old they couldn't even tell what cars was in the parking lot. To remind you they only have TWO cameras for the whole parking lot and the don't even point at the parked cars.. The lady at the front desk said she's been trying to get the owners to upgrade the cameras but they refuse... This place outside isn't safe for no-one I looked up the crime rate for that area and it's pretty high with that being said you would think they would upgrade the camera's or they just don't care about what happens to people who stay there.. I was going to go down to the car that night by myself to get something but I'm so glad I didn't. I could had been raped or murdered and no-one would had known what happen because of no camera's. I'm very disappointed and We will NEVER return... Don't bother reporting to the police because they will not help you if it's under $500 they said they are to busy to deal with it. They didn't even come for finger prints or to take photo's USELESS. No reason to state the good because after you read this I hope you change your mind about staying here.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tanyabuzz2, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We are so sorry that your son's bike was lost or stolen during your most recent stay with us. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. Please keep us in mind for your next stay in the area.

I have stayed here many times, and this by far was the worst time. I paid quite a bit for 2 nights in the king suite. The room floor was dirty, had old fruit snacks and when I would get in bed old crumbs and dirt would get into the bed. The door to the bedroom seemed to be broken as if someone previous busted down the door. The walls were all scuffed up and the couch stained. The first night we slept great, the second, horrible, as the people upstairs were super loud. Quiet time was at 11, so we couldn't really do anything until then, even though the kid upstairs was practically doing Parkour off the furniture, moving it around across the floors. They used the tub seemingly 80 times after 11, which was so loud, you could hear their jets like it was in our own room. Am I going to call and tell the front desk the people upstairs are using their tub? Poor design. This lasted until 3:30. So I was pretty excited to go home the next morning. Will not be returning.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
spratt92, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

Stayed at this Best Western the night before flying out of Manchester Airport, less than 10 minutes drive to airport , with a gas station on the way for car rental users. Been using Bets Western for awhile now, always affordable and clean.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi mary-ellen a, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with us near the airport and gas station as a good value for your money. We look forward to serving you again and giving you another five-star experience.

Very clean. Comfortable beds. Free cookies in lobby! Good breakfast. I would definitely stay here again. It was clean, comfortable and close. No issues at all. Free cookies are a plus. Loved the citrus soap.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AttyWSW, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. Yes, free cookies to our valued guests and we thank you for mentioning! We look forward to serving you again in the future.

I am here with my husband for my father-in-law's funeral. Our schedule has not been regular. Yesterday I asked a very friendly and helpful front desk clerk if our trash could be taken out and our towels changed even though we slept through housekeeping. She made sure it was done. I just came from asking a different clerk the same question, and before I could get more than a half dozen words out, she started shaking her head at me! Then she insisted this was only done once every 3 days. The clerk who helped me yesterday had to chime in and tell her this service is indeed performed every day. The rude clerk disappeared and came back with only 2 bath towels, rather than everything we need. When I asked if it would be possible to get 2 hand towels as well, she rolled her eyes, made a noise, and came back with two small towels. My husband had to take the trash out himself and had to go back and face the same rude person to try to get more towels. He asked at the desk which clerk was shaking her head at me and treated me so rudely, and the clerk in question, who was on the phone, smirked at him. I can not believe we paid $700 to be treated this badly. We are done with Best Westerns.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi jstoddardjr, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry for your loss and we are apologizing for the rudeness that our staff showed during your stay with us. We do not tolerate such behavior from any of our staff and management. At all times we will provide an efficient, friendly and helpful service to all our customers. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.

Special thanks and recognization to Andy,Dan,Jeremy,Darleen and the front desk Ladies on check out. We will be returning in 2 weeks and are looking forward to visiting the property again. We really really enjoyed our stay

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
gSCVreg, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We enjoy sharing these reviews with Andy, Dan, Jeremy, Darleen and we all look forward to seeing you again.

We had a wedding to go to and arrangements were made for a hotel room which included pet friendly room with 2 queen or king size beds, we called the day before to ask about the pet friendly room and they told us they had no rooms and were completely booked. Argued with 3 clerks with no help. Told my nephew we wouldn't be going to his wedding and he had me call the hotel directly and speak to Susan, she was able to somewhat accommodate us.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
stevemacdad, Thank you for sharing your experience, and we are so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. This issue is being addressed with our staff and management. We sincerely apologize for your inconvenience. We hope to see you again someday and to transform your opinion of our hotel and service.

This is a quiet hotel with friendly staff. The room was good sized and included a microwave and mini fridge. The under window a/c/heater unit was quiet and was controlled by a wall thermostat. The bathroom included towel bars. The complimentary breakfast was average.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Elle989, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

This was one of the best hotels of the trip. I might have even given them five stars if I didn't find a fake eyelash on the bed the morning after sleeping in the bed (I think my backpack picked it up off the floor, so not like it was in bed with me, probably). The staff was good, the price was decent, and they gave me enough food (for being whatever level Best Western member I am) to get me by while waiting for the tow truck to come out and fix the rental car. I would absolutely stay here again. My typical details: Comparison to others in chain: Better; best bag of things I've been given, I think. Internet: Good Breakfast: Didn't try it Room: Nice size, layout, except have to close door to get to shower Cleanliness: Pretty good until I found the fake eyelash on the bed (probably picked up from the floor by my bag) Bed: Average Bedding: Average Shower: Good Hard water: No HVAC: Good Location: Oddly remote Noise: Quiet Staff: Good Cost/Value: Decent

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ralverde, Thank you so much for your compliments and great review of our hotel! We take pride in our staff and the quality of service that we can provide for our dear guests. We also appreciate your appreciation on our amenities and cleanliness as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

First night was good. Late airport arrival caused us to get in our room about 2:00 a.m Dorie checked us in and was kind to call us a cab since their shuttle stopped at midnight. Very good service. Room was comfortable and clean. Breakfast was served and they provided shuttle to airport to get rental car. Second stay not as pleasant. Room was ADA room and was awkward for us. I would stay here again. Very convenient to MHT.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi PELICANJANE, Thank you so much for your compliments on our free shuttle service! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. Yes, hot breakfast is served. Breakfast is the most important meal of the day and our meal service is the perfect way to get it started! We are glad your stay was comfortable and we look forward to your next visit!

Great location to Manchester airport yet only 15 min away from the Rex Theater where we went that evening for a comedy show. Staff was super friendly. Breakfast was more than plentiful. Staff kept bringing out more fresh fruit etc as supplies looked the least bit low. Salt water pool and hot tub looked wonderful but we hadn't brought our suits. Beds were super comfortable. Can't think of one thing not up to expectations.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi MkeBabe, Thank you for your rating of the five-star service, hospitality, and accommodations you experienced during your recent stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. We look forward to the next!

There was multiple hairs in the first room they had us in, including one IN THE SHEETS. The shampoo bottle was empty, obviously just lined back up with the rest. The second room, king suite, was never vacuumed, had a broken mirror and again the shampoo bottle was at least half empty. I could go on and on with the things we found.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lmacneill84, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. All guest complaints are taken seriously, and we want to assure you that the problem you brought to our attention is being addressed. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

The hotel was perfect. Excellent for a best western. One several days the breakfast was late. It's not good to have breakfast late when you have to attend business meetings. 6 AM is 6 AM. I would definitely recommend this hotel to anybody out there looking for a nice place to stay. But on several occasions the breakfast is late so that is the main problem. It's not good to start your day off without having something to eat. But the front desk people gave service with a smile. Definitely stay here

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi johnpavlichko, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to give you a great experience and were pleased to learn that we were able to meet your expectations in many ways; though we are very sorry for the breakfast was late at that time. We inform the management immediately on this issue. We are also forever working to improve upon the guest experience and we hope you will remember our attributes and return to see how we have improved to impress you even more.

Charged additional $51 with no notification no mention on the website no mention in the confirmation email no mention a check in when I saw the chargers in my bank I asked about it I was informed they always charge a 15% additional deposit I was then told somebody should've told me yes that's correct somebody should have but nobody did

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Redmono1281, Thank you for taking the time to complete our survey and share your experience! Please remember if there is a deposit that is charged to your card, as well as your room charge, it might look like an additional charge. The deposit will be refunded upon check out if everything is acceptable in the room, and may take up to 7 business days to be returned to your credit card. Give the refunded deposit time to show up in your account, and then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. We will be updating our website as soon as possible and we're all looking forward to your next visit!

We've stayed here before but this time I paid a bit extra for the "mini suite". what a surprise! it was like a small apartment with a seperate room! I could get up and bf could keep sleeping! breakfast was yummy!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi aspencer1980x, Thank you so much for this great 5-star review. We really appreciate you for being a loyal customer and helping to share a positive review about us. We are very pleased to learn that you enjoyed the breakfast offered at our hotel. Breakfast is the most important meal of the day and our meal service is the perfect way to get it started! We are glad your stay was comfortable and we look forward to your next visit!

This is a good hotel. Nice staff Good pool Good gym Very good breakfast Free pastries at check in Easy parking Clean room Quiet night A little out-of-the-way I would stay here again. You can be confident in your choice.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi M C, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

I was there to check in at noon, traveled 3 hours to get there, was told I couldn't check in, room wasn't ready, to call in an hour n half.. did that and room still wasnt ready, waited an additional hour n half and still got I don't know if it's ready yet... lost my cool a little as this was a trip for school shopping and we spend 3 hours waiting in the parking lot for our room, as we needed the room for our pet to stay while we shopped. Our day was lost by having to wait 3 hours in our vehicle as it was 93 degrees out so had to keep cool. Wasn't happy at all they didnt step up to accommodate us sooner knowing we were there at noon to try and check in. Others came in ahead of us and checked in with no issues and that also irritated me. I felt a power trip was being pulled and I wasn't happy at all. To top it off this place wasn't cheap, then they added an additional $30 fee to my room for my pet, which is not disclosed, so just be aware of that ahead of time... Rooms were clean, but did smell of smoke for some reason? Maybe outside coming in? Hard to tell as the cleaning chemicals were strong, so might have been that too?? Pool and hot tub were ok as well, could use some updates in the flooring, ceilings could use paint in the general walking areas, rugs were dirty. Best thing was bed was comfortable! Think my experience might have been less upsetting had we been accommodated better when we arrived.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
U4503MXcindyb, Thank you for sharing your experience, and we apologize that you had a long wait. Guest comfort and convenience are our top priorities and were sorry again that we failed to do this during your most recent stay. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.

Excellent bed and shower. This is our second stay. At check in Susan addressed us by name and our BW rewards treat bag is appreciated! Big deal for me during covidian times is that windows open to air the room! We will be back. Room is very clean and quiet although we were right at to if staircase.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TravelBeWare, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. We will happily share your comments with Susan and we look forward to seeing you soon!

Our stay was amazing! The women Susan that checked us in was so welcoming and made us feel right at home. We were there during one of the busiest stays which is Nascar race weekend and it was extremely quiet. The room were amazing and very good size, beds were amazing. They also have a beautiful quiet place to just relax in a beautiful flower garden type setting. I loved the garden the most I think. Just beautiful and peaceful!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tiffanypickles81, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Susan is so happy that she can provide such an awesome experience for everyone. We hope to impress you again during your next visit and we thank you for sharing your experience.

This hotel has a very strong chemical smell. I'm not sure if it is from recent fumigation, cheap cleaning products, or something else but it made me sick to my stomach and gave me a pounding headache within minutes of being in the room, even with the window open, ruining my trip. We wound up getting permission to leave with a refund from the hotel manager, who later reneged saying they'd be charging us a $25 fee plus tax because we used the soap so the room had to be cleaned again. She was in the room when she offered the refund and a hotel bar of soap is more like 25 cents than $25. Also, the room already needed to be cleaned again due to cobwebs in the window and to address the odor problem that was not my fault. Absolutely ridiculous.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine W, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our hallways and rooms smell fresh and clean without chemical evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area

Rooms were clean, bed was a little too firm for my liking. Was offered a to go breakfast since I was checking out at 5am for a flight. Unfortunately they didn't follow through so I wasn't able to have a bite to eat before my flight.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello aprilkowens, Thank you for your kind comments and review regarding our high standards of cleanliness. It is also very helpful for us to hear your comments on the bed where we can improve. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Unable to use spa tub the hot water was warm not hot. And the spa part was broken so no circulation in the spa tub. Husband had trouble sleeping bed was not comfortable for him. We only stay there because it local for our anniversary and this year was a disappointment as well as last. We where hoping they fix some of these issue during covid but they did not.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Pioneer783631, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We want to apologize for the spa tub and the bed issues and to assure you that this inconvenience has been addressed. We truly appreciate you telling us , so that we can fix this right away. Wehope that this will not deter you from enjoying our accommodations and services in the future

Place was absolutely immaculate, the air quality was perfect. The woman at the front desk was so kind and caring, service with a smile. We have stayed at a few places and none have compared to the quality of this one . We are very happy we choose here to stay . Breakfast was delicious too. Beautiful decor throughout . Made our stay enjoyable .

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello jlavender27, Thank you for taking the time to let us know how you enjoyed your stay with us! We aim to impress with our breakfast, hospitality, cleanliness, and comfortable accommodations and we are thrilled to hear of our success in this ambition. We will happily share your comments with our staff and hope that your next visit will be another five-star experience.

Overall experience was good except I felt like there was no security. There were doors that were left open at night in the back. Anyone could have entered building. Also a child sporting team stayed at the hotel and they were running a full speed throughout the hotel. Didn't report, but I wish management investigated the situation sooner as it did last a while and I noticed several employees talking about it as I was walking to get ice. Breakfast was fine, still had some nice options even though there are pandemic restrictions. Pool and hot tub very relaxing. Offsite restaurant had some great beer options, but food was so-so. Room with sitting area was very spacious.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Alfred R, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I assure you that each issue mentioned is being investigated and we thank you for taking the time to let us know about these inconveniences. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Convenient to airport. Pool water changed from chlorine to salt, but no time to try it out. Nice towels since previous stay, back to normal breakfast choices. Has continued problem with keeping corridors vacuumed ( messy for several years!) but bathroom clean. Terrible options for charging devices - wish they would upgrade bedside lamps to those with built-in charging base. Nice staff.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Storyteller61803, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We take the value on your report regarding the charging devices, pool and the cleanliness of our corridor. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

When I reserved my stay I purposely ask for easy access to and from room and a lifted toilet seat for my 74 year old mother. I had to call down to get the lifted toilet seat and had to see staff daily because my key card stopped working every single day. My mother who has a hard time walking/standing had to wait outside the door or walk all the way to the front door because the key card did not allow me access to come in. I am VERY UPSET about this situation and they could not give me an answer why it is happening and blamed it on me.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cyates19832021, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear that you experienced such unusual inconveniences during your most recent stay with us, especially that we were not able to address the issues right away. Allow me to forward your concerns to our management team so they can discuss this one next meeting. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This was the second time we stayed in this hotel. We liked it so much last time when we decide to spend the weekend in NH again we book this hotel. this time the hotel room we got was a bit beat up. Needed a new paint job. you could see the patch a few holes in the walls and never went back and painted. The water on day two was not cold but just warm enough to take a quick show. My husband could not stop complaining about how small the pillows are. They were small but i did not care but it all he could talk about till the just above cold water for the shower.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
danielleL5202ON, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding the pillows , holes in the walls are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Please keep us in mind for your next stay in the area.

The hotel has great amenities. However, the previous guest in our room was smoking and the room was not cleaned to get rid of the smell. The staff failed to notice that the previous guest left a washcloth rubber banded around the fire detector. I reported the issue but was told there were no other rooms. I was not offered a discount or anything to make up for it. Later the same night, the fire detector started making noise from the batteries being low. The staff fixed the issue. After that, we tried to watch TV but the batteries were missing from the remote. They gave us new batteries. It would have been a perfect stay aside from these issues- and I'd love to give it the best review because the hotel itself offers nearby restaurant and in-room jacuzzi. But based on the smell and the number of little issues, I cannot give it an excellent rating.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
shelly485, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am so sorry that you smelled of unpleasantness in your room. I want to assure you that we do engage in deep cleaning processes right now as guest satisfaction is our top priority. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Great hotel for the price. Booked the fireplace suite. A little pricy for that room, but worth it! Breakfast was great, a lot of variety, cereal, hot breakfast, or just a yogurt on the go. Definitely would recommend.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi brittaniemarie, Greetings from Best Western Plus Executive Court Inn & Conference Center. A big thank you for leaving your five-star rating of our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is great to hear that you enjoyed our breakfast as well; and we are looking forward to your next visit to the area!

After several horrible stays with BW hotels, this hotel stands out for simply being excellent. The room was clean, everything worked, the staff were great, and the stay was perfect. Thank you for offering a great place to lay my head while away from home. I will be returning to this location should I visit the area again!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi C0g_777, Greetings from Best Western Plus Executive Court Inn & Conference Center . I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

Stayed here for our anniversary. Very clean hotel, clean room. The pool was great and the arcade room. The jacuzzi in the room was amazing. Can't wait to come again! We will definitely stay in the same room next time!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi erica3x0, Good day! Thank you for your kind comments and review regarding our high standards of cleanliness. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope to impress you again during your next visit and we thank you for sharing your experience here at the Best Western Plus Executive Court Inn & Conference Center.

My husband & I attended a conference at this property and had a 2-night stay. We were pleasantly surprised at the quality of the accommodations for under $100/night, which included a hot breakfast! The staff was also very friendly and informative. My only complaints would be that there weren't enough charger outlets and the pillows were way too soft for my preferences. One big thing: the masking mandate was lifted at Midnight on our first night's stay. We weren't informed prior to our arrival. But, I don't know if the property knew (they should have been informed).

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi SusanneAFitPro, Greetings from Best Western Plus Executive Court Inn & Conference Center . Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again!

Service was speedy and helpful got blankets and towels when asked very prompt would stay and are staying again in a couple of weeks the pool was a bit cold when you first got in but very clean I felt covid safe the entire time I was there

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lawreca2255, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We want you to feel at home, welcomed and safe within a clean environment. Wishing you a safe and beautiful journey as you travel back home. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Decor not up to date. Flooring and tiling had very visible cracks and soapscum buildup around jacuzzi and shower walls. Shower walls were yellow.. Very large pillows on the beds, not that comfortable unfortunately.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
wilplumer, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Rushed my daughter to hospital after swimming in pool with chlorine poisoning smoke filled rooms all lights broken and front desk that didn't care to resolve don't stay here there are many motel 8s that would make this place look like dirt

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lydiad982021, I want to apologize for the pool, broken lights issues and to assure you that this inconvenience has been addressed thanks to your feedback. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Please stay here if you want to waste $200 for a night of sleeping on the hardest bed ever in a filthy room. The jacuzzi had stuff floating in it and there was even some blood on the bathroom wall- walls they clearly don't clean. The shower head looked like it was about to come out of the wall.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi tonicarchide, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I apologize for the jacuzzi , shower head and any housekeeping issues that you encountered. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Really great price, very clean, enjoyed our stay very much! Had the room with a king bed and a whirlpool and it was lovely. It was a lovely room for our date night! The pool and hot tub were fun too and being right next to a brewery was a plus!

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi kcand, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

The hotel was very clean and the staff was super nice. The pool was warm and clean. My kids enjoyed their stay as well. Staff kept comming into the pool area to chwck on the towels to make sure there was enough for everyone. Front desk was very friendly.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi evelynmarrero2, Greetings from Best Western Plus Executive Court Inn & Conference Center . It means a lot to us that you've taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, pool and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

It looked good at first. Everything was fine until I wanted ice, or to take a shower, or to even go swimming! Everything was either dirty or not working.. and I paid for one of their high end suites for my anniversary. Very unhappy.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hannahahsnfhr, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Nice, clean, friendly staff. Only disappointment was the breakfast bags were very basic, this stay hotel is known for an awesome expansive breakfast per Covid. Too bad they could not put more effort in to the to go breakfasts.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dhorner37, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We also appreciate your ideas for improving our breakfast service , and we look forward to serving you again!

I had a good experience and the location was great . Easy access to surrounding towns , several restaurants just minutes away , shopping, highway, are within minutes of the hotel. All in all I wouldn't hesitate to stay there again in a second .

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi tbelcourt, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are also happy to hear that you found the location to be so convenient for your needs. We enjoy sharing these reviews with our staff and we all look forward to seeing you again here at the Best Western Plus Executive Court Inn & Conference Center .

disappointed with the quality of my stay. Breakfast, a packet of cookies a bottle of water in a brown bag. I had to drive get my breakfast. After hiking i came back to unmade beds morning coffee cups .

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
omallymac0403, Thank you for sharing your experience, and I regret to hear that you weren't thoroughly impressed with our accommodations and services. We value your opinion as we are continuously seeking to improve upon the guest experience. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

My husband and I don't get much time alone, once in awhile we like to get a room for a night with a whirlpool/jacuzzi and enjoy the night. We go to dinner at a great place that's within walking distance, have a few drinks and relax the rest of the evening. It's always a great way to recharge!

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi suannaubut, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to seeing you and your husband again here at the Best Western Plus Executive Court Inn & Conference Center!

This Best Western is tucked away amongst some beautiful foliage only minutes from the Manchester Airport. Starbucks isn't far either (on Willow Street), the airport Starbucks is temporarily closed. This hotel has an onsite event center too, weddings have been going on the past 2 weekends, and it's a beautiful setting for it. If you enjoy visiting breweries, you only have to walk several minutes to reach it safely between parking lots. Lots of food choices too - and reasonable. We'd stay here again. And if you do come and love a really good lobster roll, visit the "Lobster Boat in Merrimack". OMG!!! Big portion.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Linda M, Thank you so much for your kind comments and review regarding your most recent stay with us. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

I always enjoy staying here. Polite staff, clean rooms, and a great location. We always eat at the Backyard Brewery next door. Great food and you can walk back to the hotel if you drink a few. It's where I stay every time I'm in Manchester.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi 706billk, Greetings from Best Western Plus Executive Court Inn & Conference Center.Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. I wish you all the best on your trip back home and for safety as you travel. We look forward to serving you again!

Away from the businesses/malls/ restaurants tucked back from the road. Attractive entrance. Lobby not as spacious as management pictures make it appear due to the large display boards featuring information on Covid and Best Western Membership points. Because of the virus, breakfast is a variety of packaged items, spread out in the serving area; coffee is available. Checked out the pool but did not swim; it was packed with screaming kids and their parents. Front desk employees are polite and accommodating. Room configuration requested was changed to one that is not as open and light. Room was clean and well stocked. Only real concern were some of the quests - especially the couple exiting the elevator leaving what seemed to be a strong odor of marijuana.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
pearl33814, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I do apologize for the smell of f marijuana. When a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Nice indoor pool and large fitness center. The room was quiet and had a comfortable mattress and pillows. I was well pleased with this hotel pick. Breakfast was grab and go instead of sit down due to the COVID precautions in place.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Michael T, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We have stayed here in the past and didn't have any issues at all. Well, until our most recent stay. I called to book for our anniversary as I've done in the past. So they have a record of our rooms that we have stayed in. I asked for the king jacuzzi suite and told them it was our anniversary and that last year they told us to let them know when booking so we could be upgraded. He gave us a great price. I even double checked online the rates for the rooms and it looked like everything matched up. So now its check in day, everything is great at front desk she hands us our keys and we proceed to our room, we go in and definitely not the suite! It was just a king bed and jacuzzi for one in corner. We go right back to front desk and they tell us that is what we booked. I explained phone conversation and said I was confused because that is definitely not an upgrade from last year. The woman could see exactly what we booked last year right there, so I would think when the agent booked me he saw what my record. I could be wrong but still. We stayed in the room but ended up leaving at 2am. No sleep! We were on 1st floor. Parties all around us. It was very disappointing. We thought some had been spoken to because noise level dropped but not completely. We had not gotten one ounce of sleep. We should have known to just leave in the first place.

Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
MrsDupwee, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.

I had a great stay at the Best Western Plus. It was clean and comfortable with a friendly staff. It had a reliable internet. I was able to complete the necessary work I had to do while I was in the room.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mandyj1612020, Greetings from Best Western Plus Executive Court Inn & Conference Center .Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

We drove 4 hours for this stay with my family and the staff didn't tell us there was going to be a whole dance team staying there also. There were so many kids in the pool my kids couldn't swim and there were kids running up and down the hallways jumping in the room above mine until midnight it was ridiculous my kids and dogs couldn't sleep. Breakfast wasn't very good we booked to stay for 2 days and we drove 4 hours back home after 1 night it was the worst experience I've ever had at a hotel

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
devinfrancis91, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry to hear that you encountered such unusual inconveniences with the pool. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.

Hotel staff were very organized and went out of their way to be helpful. Room was clean and spacious. Plenty of parking and a nice restaurant next door with lits of microbrews and a large varied menu. Very pleasant place to stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi mll68, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Plus Executive Court Inn & Conference Center hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

super clean rooms, super breakfast, you can walk to dinner at the "Back Yard Brewery" and 5 min's to large mall, just a very good Best Western, and we only stay at B/W because were always satisfied. we tell any one who travels to try B/W, they will be pleased.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tracker2956, Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

Place had very outdated rooms. Pool water looked stagnant and dirty. The room walls must have been paper thin because we heard screaming all night long. Even after I call the main lobby it stopped for about 15 minutes and then started up again. I felt very unsafe. I also asked my room to be turned over the next day while we were out and it was not done when we returned a few hours later. Breakfast was fine but anyone from outside seemed to have been coming and going that were not guest and again felt unsafe. Would not recommend this place other then the convenient restaurant across the parking lot.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Quest05742525306, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I assure you that the pool is cleaned on a regular basis, including weekly special treatment and I want to apologize for the temporarily dirt in which you found it. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Very clean hotel with pool & hot tub facilities, a fitness room, game room, free breakfast bar & Backyard Brewery next door for a fun evening. We planned a "date" night to see Jeff Dunham @ SNHU arena & used this facility to stay overnight. Highly recommend & would definitely return!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cbmunsell, Thank you for letting us know how impressed you were with our services and amenities. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

I recently booked a hotel for a prospective Saint Anselm College student's mother on a visit to campus. I did this as a favor because she was getting on a flight and was not familiar with the area. The online rate was $79 plus the taxes and fees but I had to pay for it upfront for that rate. Knowing I am not able to do that with the school credit card I called the hotel and asked them if they could reserve it for her at that rate. They said they could not do that for me. At that point I said are you sure? They said if I booked it online and then called them back they could switch over the credit card and my card would not be charged. Well luckily for the student's mother she was not charged but my credit card was charged. The hotel apologized to me and offered nothing but, "Yes that person who told you that was wrong." "He should never have told you that information." The admission of wrong doing does not do my any good, I got stuck with the bill and because of that I am in trouble with my work. I will not be fired or anything but I will have to explain the situation to my immediate boss and then they will have to explain it to the bigger boss of the college. I would guess the school will then place the Best Western of Manchester on the "Do Not Use" vendor list. When I told the lady at the hotel this she hung up on me and said have a nice day. It still amazes me how businesses that do over a million dollars a year in revenue will still screw people over when they make a mistake. I hope they are happy that they got our school's $79 because they have lost a lot more than that in future revenue. Trip typeBusiness

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
243chaddb, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

First room I was given had a giant bug in it. Got another room no bugs but smelled odd like it wasn't lived in or stuffy the tv unplugged and room coffee maker dirty. Around new year the cleaning staff limited the amount of housekeeping they did. Only making your bed at most on some days. Second time staying here I was given a nonsmoking room but previous guests were heavy smokers. Unfortunately the $250 fine for smoking did not deter them from smoking. Hotel was at capacity so they were unable to give me a new room. I was given an odor neutralizer 3x and the room still gave me a headache. I get to finish off my night with a Shower that doesn't drain. Pros- breakfast is good. There is always coffee, flavored water, and cookies. Staff is friendly Cons- a little outdated and multiple bad experiences with rooms.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Al_mundo1, I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation.

The early check in charge is what disappointed me and the fact they were on top to have me leave earlier then expected. The breakfast was awesome but for that price they're are better hotels for much cheaper

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jeremiahb252020, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during . I hope you will find your expectations to be far surpassed during your next visit!

Front deck personnel were very nice. Breakfast was standard and adequate. The news papers and cookies were enjoyable. The area above the sink needs to be cleaned. The rest of the room was clean and neat.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
charleschristensen55, Thank you for taking the time to let us know how you enjoyed our news papers and cookies. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding the sink , We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. and look forward to impressing you during future stays.

Very pleasant stay. Hotel is clean (they were always wiping up all the snow/salt from the lobby. The, breakfast area and food items good. Staff helpful and pleasant. Good, convenient location. **Will stay there aga9n when visiting family next time.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
usan I, is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

Just stayed here again on Dec 5th. I have stayed here both solo for work and this time with my husband as we were in the area to visit a friend. Hotel always is clean and nice staff who treat people well. Rooms are clean and breakfast is good. I've never had a bad stay and this one was good too except for the woman in 126 who shall we say must be practicing for her XXX career. The theatrics were wholly unnecessary.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jenn7740, Thank you for your kind comments and review regarding our high standards of cleanliness of Best Western Plus Executive Court Inn & Conference Center. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We appreciate your loyalty and we are looking forward to seeing you again. Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

I stay here often and really like the property. They do a good job with maintenance and it is very clean. The evening check in staff is very good. Friendly, efficient and helpful. I generally just hand a key off in the AM so no real interaction with the morning staff. Breakfast is good, I generally stick to cereal, oatmeal and fresh fruit. It's not the Ritz but they don't pretend to be. It's clean, has a nice appearance, is quiet and the beds are nice. Nice place to stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ktmush2, Thank you so much for your kind comments and review regarding your most recent stay with us.It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Wishing you a very good trip back home and we look forward to serving you again here at the Best Western Plus Executive Court Inn & Conference Center. Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

No hot water for most of the stay for the entire building. Our friend's room didn't have heat!!! This was our first time staying at a best western and I don't think we will ever choose to stay there again!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sap0376, I want to apologize for the lack of hot water issues and to assure you that this inconvenience has been addressed thanks to your feedback. We assure you that this is not the usual standard of our service to our guests. My staff and I reviewed your comments and have taken appropriate action to resolve such issues. In addition, we are re-evaluating our inspection process to ensure these type of issues do not occur in the future. We hope you'll return to give us a chance to impress you with a five star experience.

Have stayed in this hotel several times. Beautiful pet friendly room that is close to outside for convenience, They have never disappointed us. Classy and close to the Backyard Brewery. Great food , plus a $5 coupon on arrival.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nansullivn, Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We look forward to the next! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

I was in town for training and received a great rate. Hotel lobby is very nice with fruit and cookies available at all times. Breakfast was good, not great. Room was clean. Decor was uninspired and boring. TV was very old. Bed was decently comfortable. Bathroom and personal care products were good. Location is excellent in terms of local restaurants.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Brad C, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding to our decor, tv are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to serving you again! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

I attended a weekend conference at the Best Western in Manchester New Hampshire. The hotel covered all of my basic needs. The room was clean and spacious, and nothing was broken or worn looking. The public areas of the hotel were also nicely kept. Having a microwave in the room was a plus. The staff are very pleasant to deal with - friendly and helpful. I will stay here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Ellen J, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

My wife and I flew into the Manchester Airport on the night of 10/16. We were tired after a long day in the air. We were going to have a long day in front of us. The Best Western very close to the airport was perfect. A very nice hotel with many amenities, Our room was very nice, clean and well supplied with things we would needed. The staff was very helpful and friendly. They gave us excellent directions to nearby places we needed to get to. Though this BW is a conference and meeting center, it was very quiet. We got a very restful sleep that night. The king bed was incredibly comfortable. Woke up the next morning feeling well rested and ready to move on our way. Had a well rounded and healthy breakfast. Would stay there again. Thanks, BW.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichardDianaT, Thank you for your kind words! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

Great breakfast, Facility is fair, could use a little renovations. The Pool and Hot Tub was very cold and the issue could not be addressed. It was clean, staff very nice. I would stay again. Wish the room we were in had more lighting. Beds were very comfortable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve S, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. I do apologize for pool, tub and your suggestions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. Please keep us in mind for your next stay in the area.

Ok hotel, good breakfast, our room was nice but a pet odor. Close proximity to all sorts of shopping and food. The resturaunt that they give you a coupon for was absolutrly amazing. Overall satisfied with our stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lawrence M, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores ; though we would like to express our apologies for the unpleasant smelled and wish we had known during your stay so that we could have taken action to remedy this issue. We look forward to welcoming you back for a return visit.

Wonderful hotel. Visit every year because of its friendliness and quality The people who work there are helpful and make the stay very pleasant NH in October is awesome. Plenty of hiking available there

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jmsdmd, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Once again, a big thank you from all of us and we look forward to having you back . Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

The Best Western Plus Executive Court Inn & Conference Center in Manchester is nicely located near the airport ( 5 minutes from terminal) and offers just about all the amenities you need and want in a hotel/motel.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi John M, Thank you for letting us know how impressed you were with our services and amenities. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

I stayed three times at this Best Western Plus in Manchester, New Hampshire. I stayed with two friends on August 9, 2019 for 5 nights...then I stayed alone for 6 nights on August 27, 2019 and then stayed with my two friends again on October 11 2019 for three nights. This Best Western Plus Executive Court Inn & Conference Center is very conveniently located....close by to the Mall of New Hampshire, Holly Lobby, Olive Garden Restaurant, Barnes & . Noble Book store, a few strip malls with Off Broadway Shoes, TJ Max, Pier One, Dress Barn Burlington Coat Factory,, etc. Just about a 20 minute drive to the Merrimack Premium Outlets. About 40 miles from Boston - in August we drove to Boston for the day and took the Hop On and Hop Off Bus throughout the day And every day during the August trips went to Hampton Beach New Hampshire. Went to Petey's Seafood restaurant and Markey's Lobster Pool. Went to Christmas Tree Shop in Nashua...went to the Pheasant Lane Mall in Nashua, NH....The Mall at Rockingham in Salem, New Hampshire. Visited York, Maine. Always have a great time. The Best Western Plus staff in Manchester are always so nice. A special shout out to Stephanie and Drew at the front desk. Breakfast is served each day. Cannot wait to go back.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to serving you again!

While this is an older property, they have done a good job keeping it up to date. Spent four nights and their King Room is very large with a refrigerator, microwave, and sofa-bed. Included in my room rate was free WiFi and access to the buffet breakfast. While I did not use the buffet (not a breakfast person) I did get coffee and noticed people were enjoying all of the various breakfast foods available. The Front Desk at check-in and throughout my stay were very helpful and extremely friendly. I also attended a wedding here and I must say the folks who managed the wedding, the staff who provided the dinner, and the facilities were exceptional. Out of all the wedding I have attended in my life, the food served here was the BEST I have ever enjoyed. You also are within walking distance to The Backyard Brewery…absolutely great food! I did a separate review of the restaurant.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again.

Love this hotel!! It is our top choice always in this area and always try and find Best Westerns now! We love the amenities, the staff, the choices, breakfast, the pool, the cleanliness - everything! Even the welcome bag at check-in - what a beautiful touch!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I am happy to hear that you had a great time at our hotel and we thank you for leaving your five star rating of our hotel. It is rewarding to hear that we have succeeded in making you comfortable and that you experienced no difficulties with our services or amenities. We will happily share your comments with our staff and we look forward to seeing you soon!

Staff was very friendly and welcoming. Rooms were very clean. I enjoyed my 3 night stay. The motel is in a very safe and convenient neighborhood. I will stay at the Best Western on my next trip to Manchester.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi 645frank, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Plus Executive Court Inn & Conference Center hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

Nice rooms, great buffet and attentive staff. Never had a problem with this hotel in the 5 years of going. We use it as a central base to go to boston as well as it is only an hour out. They recently renovated the suites and they look great. Cant wait for our next visit.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Explore35229316792, On behalf of my entire teamof Best Western Plus Executive Court Inn & Conference Center , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We look forward to serving you again!

The whole complex is very inviting with a restaurant and beautiful grounds. The rooms are spacious. The kitchenette is clean with lots of room. The sitting area is great and the bed was very comfortable. Did I mention how extra clean everything was?

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kdhon4060, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Property could use an update. Rooms are clean but smell of smoke. Staff nice. Breakfast has variety and like that they use china instead of disposables. What is with Chili Con Carne at breakfast? Is that an east coast thing.

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
799sheilac, Thank you for taking the time to share your experience! I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

We'd been up and traveling since 6:00 AM and our flight got in after midnight so we stayed here as it's convenient to be near the airport. The room looked great. We were awakened very early by multiple people talking, one very loudly. I went to the door to see what was going on. No one was in the hallway. I tried to open the door to the adjoining room and to my surprise it opened and there was a meeting room full of people having a meeting!! Why oh why would they assign us this room when it was nearly 1:00 AM when we got in and there was an early meeting there the next morning?

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dixiepeach, On behalf of our entire staff at Best Western Plus Executive Court Inn & Conference Center, we apologize for the concerns you shared about your experience at this hotel. I have addressed this inconvenience with our team regarding this matter. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; sorry that we failed to do this during your most recent stay. We hope to see you again in the future and to impress you with the improvements we've made.

I stay here every year and the location is perfect. Close to the airport without the noise of an airport. The staff is friendly, the breakfast has good variety and is tasty, and the rooms are comfortable. The restaurant across the parking lot is a plus for those who don't want to venture too far after a day of travel.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Good day SoloTraveler1967! Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area! Kind regards, General manager of Best Western Plus Executive Court Inn & Conference Center

cleaness and service were good the only problem with this hotel , the beds , way to hard , couldnt sleep for 3 nights Thats the only issued I had There s other hotel at the same price with better beds , more confortable Also I have to admit that the hotel is very nice , but 140 night it s way too much for this one it should of been around 110 not more

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello 2015Friends4, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We also appreciate your feedback regarding our bed as this will help us to continue to improve upon the guest experience. We are looking forward to hosting you again and have a great day ahead!

We've been at BW twice when traveling thru MHT. Folks at Best Western are great. Morning breakfast is good and tasty. Drivers are courteous and get you to MHT in 5 min or less to catch your flight. Parking is reasonable and safe when leaving your car. Good deal.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Jim C, Warm greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments to our staff, hospitality and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope that your next visit will be another five star experience.

Have stayed here before, never had any issues. Rooms are pretty immaculate, however this time there were some issues with tub. Definitely in need of new grout. Black spots in the corners. Looks like other things had been updated in the bathroom so the tub stood out like a sore thumb. The door to the bathroom and closet is very awkward. You have to keep the closet closed in order to open the bathroom. Mattress could have been a little more supportive. Plenty of parking. Could use some more seating for smokers. They provide you a coupon to the restaurant at the other end of the parking lot. Great food. A good stay, it was centrally located to our comings and goings. But I have an issue with the bathrooms. I would question staying here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cindyl289, Thank you for your review and comments regarding your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I am sorry for the issue with the tub , and we appreciate that you have let us know about this inconvenience. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

Exceptional staff! There were some minor issues and this location does not participate in all corporate programs! The breakfast is really good but, they need to repair the tables! they also need to remove the smell in the fitness room.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nickbaker2019, Warm greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback to our tables, unpleasant smell in the fitness room are certainly going to be taken into consideration. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

We stay here away from Boston area. They have parking, free breakfast, nice restaurant next door. Short distance to other restaurtant. Pool, gym. Staff was excellant. Rooms are large and well kept. I will go back.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lam4720, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to serving you again!

Just a stop off on our way to Maine, but it was so pleasant. As BW members, we were handed a bag of goodies - water bottles, chips and candies - which came in handy later as we continued our travels. Staff is very friendly and helpful. Breakfast had a huge variety of foods. It was crowded at 8 am as a wedding was happening that weekend. But we found seats in the lobby. Room was clean, bed very comfy & shower was strong and hot. We slept solid. The infused water in the lobby with cookies were much appreciated. BW Plus is it for us. Excellent treatment, without the outrageous price. We miss the Philadelphia Independence BW Plus (neighbor building burnt down). And will be looking for more BW Plus as we travel. Oh - and while in Manchester don't forget to stop in a the Backyard Brewery - just across the parking lot, same ownership. Excellent beer and food. The hotel even gave us a coupon.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TravelBeWare, Warm greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We are looking forward to hosting you again and have a great day ahead!

Participated in a conference at this hotel and they were very attentive to all requests. Staff was very helpful and polite. You need a car to stay here but they are a short drive to restaurants and shopping. The setting is in a quiet wooded area with outdoor seating available to relax and no city noises.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello shar0n1955, Warm greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind words! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

We enjoyed our stay at the Best Western. The accommodations were comfortable, the room was clean and quiet and the hotel staff were very friendly and helpful. They also have a nice breakfast buffet. It's location offered easy access to the highway we needed to travel to Provincetown.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
williame975, Warm greetings from Best Western Plus Executive Court Inn & Conference Center. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

We checked in at 2:00 AM, and the rep who assisted us was wide awake, pleasant and friendly, which was pretty impressive, considering the time. The room was clean and well maintained. It was mostly redone, but the bathroom still had old tiles, and the bi-fold closet doors were prone to "popping open". But those are obviously minor details. The a/c worked well, the beds were comfortable, and the pillows were nice. The remote came in a sanitized bag, which is nice. I didn't have much beyond fruit at the breakfast, but it always smelled really good, and my family said it was very good. Every evening they had freshly made cookies and brownies along with fruit water. The workout room was fine. We didn't use the pool, and while we walked through the game room, we didn't use it as well. Change is required to use the game room if you decide to play pool, etc. (I didn't notice a change machine.) When we checked out, the two ladies at the front desk were super friendly. It was a pleasant stay, and we would stay here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
LaurieTN, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your ideas for improving on our bathroom, and we look forward to serving you again!

I found this particular stay very relaxing and restful. I arrived in close to 90 degree weather, was speedily checked in and experienced very comfortable temperature upon entering a very clean room being cooled by a quiet ac unit. I slept blissfully in the king sized bed. I found the included breakfast to be good value for the money spent. There was no overcrowding which made dining very pleasant.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wayne A, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are looking forward to hosting you again and have a great day ahead!

quality location with quality staff The hotel is quite and the rooms are very lean and comfortable I would diffently plan on staying there again the next time Iam in MANCHESTER get room prices as well

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
felixroger, Greetings from Best Western Plus Executive Court Inn & Conference Center. Your kind compliments mean so much to us, and we thank you for taking the time to share this review. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are all looking forward to your next visit and hope it will be just as enjoyable.

Huge, comfy room. Refrigerator with working freezer - yeah. Fantastic, full up hot breakfast buffet. Really appreciated weekend breakfast starting at 6am. great toiletries. Friendly, helpful staff. Appreciated $5 coupon to Backyard Brewery. Excellent shower.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Toni-Lynn M, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments to our staff, hospitality and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

Stayed here for two nights with my family when visiting the Merrimack outlets. The property is in a very sleepy location. There is almost nothing but trees in the immediate surroundings. Everything was on par during our stay. Clean and comfortable room, good breakfast and friendly staff. Parking was easy and free.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mrwalker123, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments to our staff, hospitality and breakfast layout. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

The hotel is nice, has rocking chairs out front where you can sit. The continental breakfast has alot of choices and the staff keeps the area clean. The staff is very attentive and courteous, were very helpful.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lillianp p, Greetings from Best Western Plus Executive Court Inn & Conference Center. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

Overall the place was quiet, & very clean. Worth the price, even though pricer then I usually pay out. Only frustrating thing was I was placed in a room at the totally opposite end of the hotel.. If you are having hip issues like I am now, request something a bit closer. I'll know that for next time. And of course the ice machine was broken on my floor. I just couldn't do the walk . So my soda was warm. Otherwise the facility was fine. Too busy to try out the hot tub, which was why I booked this hotel in the first place

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
debbiedippiedo, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. I am happy to learn that you enjoyed the value and we will notify our staff regarding the soda machine. We are looking forward to hosting you again and have a great day ahead!

We stayed here just before returning to the uk. Pleasant guy at check in and we were upgraded as members to a room with a jacuzzi All facilities required, spacious room, good bedding and white towels. Breakfast very good, cereals, hot food, waffles, yoghurts and continental

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
14carolina89, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for letting us know how impressed you were with our services and amenities. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Toilet was too low and bed was too high. I had informed hotel staff and the general manager of the accessibility issues in my previous 2 stays. After the 2nd complaint I was promised that the issues had been corrected. Upon arrival only one minor issue, the location of the refrigerator & microwave, had been corrected. Front desk didn't do much to help. Upon checking out, staff said nothing when I voiced my complaints. NOT A WORD!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Cheryl K, Thank you for sharing your experience, and I regret to hear that you weren't thoroughly impressed with our staff. We have high standards of hospitality and service and the fact that we've failed in this regard is very disheartening. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Unfortunately this is not the best version of Best Western Plus. I have stayed in others that were superb, but this is the worst. I hate to leave a negative review, but it is not worth the money or time. My room had an unpleasant smell just as others have stated and it never went away. The walls are very thin which made it hard to sleep and as I sat down at the table in my room to look over notes for a meeting the next day, my papers were stuck to something very sticky all over the table, which shows it was not cleaned. Breakfast was just not appealing. I wish it had been better.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
HenryS46, Thank you for sharing this experience with us. We appreciate your loyalty to our brand and for this time sorry the lapse in service, cleanliness you experienced during your recent stay. We are very sorry the cleanliness of your room wasn't up to our typical standards and we will use your comments as a training opportunity with our housekeeping team. I hope that this will not deter you from enjoying our accommodations and services in the future.

Location was convenient. Overall, the hotel is very nice. Very clean room. Internet needs an upgrade as it was intermittent and somewhat slow. Close to food and beverage which is a plus. Overall a good experience and would recommend....

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind comments Scooter11jr. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!

I don't always stay at this hotel, I did when I first started going to Manchester on business. The big problem is the restaurant close by it has changed and it seems to cater to a different crowd now. I feel this is one of the best hotels in this are for its age. It is well managed, always very clean and quiet. The staff is friendly and always willing to help you.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Joseph D, A big THANK YOU for leaving your five star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and we look forward to seeing you soon!

A college graduation of a family member had several rooms booked. Above average check in. Competent, informative, and friendly front desk. Room was very good: clean, comfortable and spacious. Pool, an enticement for children an a couple of adults, was clean, large and well supplied. Breakfast was above the norm. Large groups and refills were prompt and well done. Two people checking and working. Tables promptly cleaned when vacant. Would go back.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi LynnK659, A big THANK YOU for leaving your five star rating of our hotel. It means a lot to us that you've allowed us to be such an important part of your family celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We hope to see you again, soon!

The hotel staff was awesome. Area was quiet and just perfectly outside of town but not too far, only about 2 miles. Great next door brewery and they have live music. Pool was a little cold and the chlorine made our eyes water, mostly in the hot tub. Ample towels. Clean area. Breakfast area was nice, TV was too loud each day we were there. Family room had tons of space for us. Bathroom is small but super clean. Beds are ok. Overall this is a great no frills family hotel and offered excellent value for our stay. We will be staying here again as our family moved to the area.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share your comments regarding our staff and towels. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

I stayed here for 1 night to attend a graduation event at SNHU. Although the hotel is about a 15 minute drive away, it was very easy to get back and forth from the college as well as many of the shopping stores and eateries.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

I travel often for business and this is one of my favorite hotels. Staff is excellent. Quiet clean rooms. I don't think you will be disappointed staying here. I sometimes eat breakfast which is always just oatmeal but they have several choices.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ktmush2, I can't begin to tell you how much we enjoyed reading this review ktmush2. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

The location of the hotel was great. Short drive to the mall of New Hampshire. Close to local Airport. The staff was always attentive and very helpful, couldn't have asked for better service. I would recommend staying here.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Go37510402082, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.On behalf of our entire staff of Best Western Plus Executive Court Inn & Conference Center, we thank you for sharing your 5 star rating and we can't wait to serve you again!

This hotel is very easy to get to. The staff is very friendly and kind. Always willing to greet you in the hallways. It was a good night's rest. My big complaint was the shower/bath tub. The plug for it was not working correctly and therefore the water would accumulate at my feet and I would have to be constantly playing with it so the water went down. It was pretty frustrating for the price of this hotel I was expecting better. Also if you are a light sleeper, try to ask for a room away from either the stair exit or the elevator. It's not the hotel's fault, but people seem to think that it's okay to make a lot of noise in those areas and they are not very respectful towards others who might be in rooms nearby. They might want to put up a few signs "Silence please" or warn folks upon check-in.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kyrelda, Thank you for pointing out the issues with the bathtub/shower so that we can work to improve upon this aspect of the guest experience at our hotel. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

We stayed 2 nights at this establishment. The beds were very comfortable, room was clean and it was nice to have a fridge in the room and also a coffee maker even if you can have coffee served all day long. Staff is very efficient and friendly. Check-in was very fast. We found the facilities to be good and a very good breakfast is served until late in the morning. We would highly recommend.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Good day Be38! Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are looking forward to hosting you again and have a great day ahead!

We had a great night's stay at this establishment after a long days drive. The bed was very comfortable, room clean and tidy, and the shower had great water pressure. Although we only stayed one night we found the facilities to be good and the breakfast tasty as well. We would highly recommend to anyone as the staff were very friendly too.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi JaaXxii, Greetings from Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for your kind words! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a great time with us and we look forward to serving you again.

I frequently stay at this hotel and it never disappoints. The hotel is well maintained and has a wonderful staff. The breakfast selection is great. My only problem was I could use more outlets in convenient areas such as the nightstand and table.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mark C, Greetings from Best Western Plus Executive Court Inn & Conference Center Hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient . Thank you for sharing your 5 star rating and we look forward to your next visit!

Everything was clean; the bed was comfortable; the location is quiet. The pool was quite large; there was a hot tub; the pool area looked quite clean. The parking rate for the nearby Manchester Airport was fantastic ($3/night) and the shuttle left early for me (before 5 am) because "the driver always comes in early." Can't comment on breakfast because my flight was too early, but they gave me a "to go" bag for the plane. When I fly out of Manchester, this will be my go-to place.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jone4664, Greetings from Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for letting us know how impressed you were with our services and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience.

Great place to stay and easy location clean service was great stay is awesome guest services is awesome they try going out of the way to help you. Is there a continental breakfast is a full breakfast buffet and is included with you stay so you can't go wrong

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us Voyage59072361676. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for your kind comments and and we look forward to your next visit!

The staff is always friendly. Rooms are clean and in great shape. Airport shuttle was convenient and efficient. The decor is newer. Easy to order in delivery. Nice breakfast. Love the nearby restaurant.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kathleen J, Guest comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We are so pleased to read your five star review of our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

This is my go to spot for when I fly out early of MHT. Convenient location very close to airport and a multitude of restaurants. Hotel staff are very friendly and the facilities are clean. I have yet to encounter any issues with this property.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Greetings from Best Western Plus Executive Court Inn & Conference Center Hotel. We are happy to hear that you found our location to be so convenient while staying with us near at the airport , our high standards of housekeeping and our friendly staff. Thank for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

We stay here at least twice a year on business and really enjoy our stay. The breakfast is amazing. They have the best waffles with fruit or syrup as well as eggs, bacon, sausage, danishes, cereal, yogurt, etc. Friendly staff, lady in the dinning room is extremely pleasant.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Departure01311449559, Thank you for taking the time to let us know how you enjoyed your stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We hope that your next visit will be another five star experience.

Great location. Quiet hotel has lovely grounds and a beautiful setting. Comfortable and clean. Easy to find. Good hot breakfast. Front desk is very friendly and helpful.Always a good choice. We prefer Manchester, NH BW

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
112shaunm, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We appreciate your loyalty and we are looking forward to your next visit!

The front desk staff is always friendly and quick upon check in. The rooms are clean and the jacuzzi tub is relaxing. The local restaurant is excellent and given a coupon upon check in. The breakfast is always well sticked and a good variety offered.

This place is a go to choice for staying in the area. Clean comfy beds, excellent breakfast with tons of choices. They have plenty of amenities and even thought to put a make up removing wipe in the bathroom in case you are trying to be spontaneous and didnt bring anything with you for the night.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nhgaa, Guest comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to serving you again and giving you another five star experience.

My wife sustained an injury that required her to have 1 floor living. Since our home is a two story structure, we felt that it would best for her to stay at a local hote. We chose Best Western for several reasons. The facility is modern, has a great staff, is very clean, has nice rooms and provides excellent amenities. Eight days later, we could not believe how quiet and relaxing oru stay was. The staff could not have been any nicer to us. They offered time and time again what they could do to make our stay as comfortable as possible. I would not only recommend this facility in Manchester, NH, but we will stay there any time we want to get away for a night or weekend!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you Frank C, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

My favorite hotel to stay in when I am in the Manchester area, which is frequently. Off the beaten track, but close to the shopping centers, airport, and places to eat. Huge parking lot, even for trailers. Front office staff, they are the best. Never a complaint in the 5 years I have been staying here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
O5970BNsuzanneb, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near at the restaurants , stores and airport as well. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Had a two night stay for a surprise birthday party in the conference center. Hotel transportation to and from airport was timely and convenient. Staff at hotel was knowledgeable and friendly always ready to assist. The hotel has a brewery about 100 yards away that serves very good bar type food and had a nice local crowd. Hotel is conveniently located near shopping, airport and downtown.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
stevena186, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We hope to see you again, soon!

this hotel is one of my favorites,friendly helpful staff and clean comfortable rooms. Hotel has a courtesy shuttle to and from the airport and one of the best breakfast buffets that I have seen. Conveniently located.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve A, Thank you so much for your compliments to our free shuttle service! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

Due to weather conditions and lateness of arriving at the Manchester Airport, we decided to stay at the Best Western instead of chancing an unsafe trip back. It was the best decision. Arriving after midnight, we were provided with an incredible suite. The bed was perfect for sleeping, the decor was modern and oh so clean. We kept our car at the BW as they provide a shuttle to the airport that is approximately 10 minutes away. Perfect. The cost was half what it is at the airport. With any BW we appreciated the hot/cold breakfast the next morning before heading home. We know what to expect at a BW and we have never been disappointed!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wezie12, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and we hope to see you again on your next visit to Manchester.

Tucked away in NH I was pleased that I was able to find a BW that is clean, friendly staff and close to the attraction we were visiting. Upon arrival we were given a bag with water and a few snacks. I always judge a hotel room by the cleanliness of the bathroom and this passed my stringent inspection. The oatmeal cookies were a surprise and delicious too.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lorraine M, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

We were in Manchester to see a show (Lotus Land) at the Tupelo Music Hall and Best Western was close to the venue. In fact, the band stayed there too and I got to talk with a member of the band at breakfast. The room was a good size and clean. The bed was a king size and fairly comfortable. There was a nice complimentary breakfast included. Eggs, bacon, hash, potatoes, cereal, fruit, yogurt, waffles, etc. It was a good stay for a good price at a convenient location.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichO217, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs at a reasonable cost. We hope you were able to explore the area! We are glad your stay was comfortable and we look forward to your next visit here at the Best Western Plus Executive Court Inn & Conference Center !

We always enjoy our stay here at the Best Western Manchester ,NH. We come here in January when we go to a wine tasting. We always have a great experience from checking in, to our comfortable room to a nice breakfast. Employees are friendly and efficient and always there to help. The property has plenty of room for parking a nice entry overhang to keep you out of the snow and rain. Close by things but in a very quiet area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi PattieF, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We are overjoyed to hear that you had a great time with us and hope that your next visit will be another five star experience.

As you enter, your attention is drawn to a wonderful staircase that ascends to the second floor with grace and elegance. The staff is quick to greet you and helpful in every way, the rooms are comfortable and spacious, with a large refrigerator and microwave. The indoor pool and Jacuzzi are on the lower level (below ground level) and are fairly large. If you stay here or not, I suggest you visit the restaurant that's a short walk across the parking lot, the Backyard Brewery has some amazing food, unusually named and prepared, and the experience is incredible. I highly recommend this Hotel, you will not be disappointed!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bobka55, I am so glad to hear from you and to discover that you enjoyed your stay with us so much. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Great hotel. We always stay there when visiting my family in Manchester. Great service and the staff is always there to help us. I recommend this hotel to anyone visiting the Manchester area. Thank you.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Happy new year Roam14828202736! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Manchester City! Kind regards.

From the time you entered to the time you left, customer service was friendly. The room was terrific and clean.. They even had the remote control sanitized. We were staying there so to be able to catch our very early flight the next morning. Very convenient. I would definitely recommend this place.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ALISON M, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We really appreciate your reviews and we are looking forward to seeing you again.

We go back year after year because there is a nice pool and an awesome arcade with old video games. The kids love it. The hotel is comfortable and the staff is nice. If you decided to park and fly, call the hotel directly, as the price on-line was much higher than what the hotel could have offered me.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words Sherpa30334763867 ! We are excited to learn that we made such a great impression during your recent stay.We love having families around and I hope you come back to spend another wonderful time in Best Western Plus Executive Court Inn & Conference Center Hotel.

This Best Western Plus hotel is great w/all the amenities they offer and the staff are so helpful and caring! They offer park/fly which is great - they start at 5am and end at midnight so for the majority of travelers I think this is wonderful! Being a rewards member is really nice because they give you a bag w/goodies in when you arrive and if you leave early like we did they made up bags for my husband and I w/fruit, granola bars, water and some chocolates.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five star review is greatly appreciated Michelle T. Thank you for taking the time to share your great experience at Best Western Plus Executive Court Inn & Conference Center Hotel . We are truly pleased to learn that our team member provided excellent service to you and your husband . We welcome you to visit our hotel again in the near future. Have a great day!

Good place to stay in the Manchester area or if traveling into Central MA. Hotel is very clean and well maintained. Reasonably priced. MHT airport is so much easier to use than Boston Logan. Note that I saw a lot of police on the road between the hotel and the interstate so be careful to watch your speed and drive safely. No fresh fruit available at breakfast but otherwise no problems at all.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear marcgr, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We thank you for your comments regarding the cleanliness of our property and our great value. On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Manchester City! Kind regards.

I enjoyed going there last weekend. We had a king room with a whirlpool tub. They we so nice and very clean. The pool is great with the hot tub. I plan on bringing my grandsons next weekend. They also have arcades for them and a full breakfast which they will enjoy.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Cindy C, Thank you so much for your kind remarks to our breakfast, leisure facilities and cleanliness of Best Western Plus Executive Court Inn & Conference Center Hotel . We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Large, lots of room and amenities. Location is a bit hard to find, and not particularly close to anything, but for an airport hotel it's very nice. Plenty of additional features, which is probably necessary with not much nearby.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BobGod8, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We look forward to serving you again!

Excellent, friendly staff with better than your typical hot breakfast. Yeah, they have the requisite scrambled eggs, waffles, etc., but they also had pretty good chili con carne which, as a Texan, I really appreciated for breakfast. Large, clean rooms with free wi-fi make this a great buy. Very close to the Manchester airport, and Harbor Freight (should you find yourself in urgent need of some inexpensive tools....but don't forget your 20% discount coupon....sucha deal with no NH sales tax!). With our nephew living in nearby Bedford, I'm sure we'll be back next year.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five star review is greatly appreciated cobra427sc . We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

Will stay again! and because I need to leave at least two hundred characters in my review I'll type out what it is that I'm doing, as I do it. It's a hotel, the breakfast was good. Big parking lot. two hundred.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words Ryan Q ! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team.We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

This Best Western location is the top of the top and the greatest hotel decision for my trip to Manchester. Everything you could ever want is inside this hotel. They have an arcade, pool, spa, plus a spa in your room, and a fitness center. There is always something to do so you don't have to leave during the snow or cold. Also, you are in a great location with the nearby Mall of New Hampshire and good restaurants everywhere. I'd easily recommend this Best Western to anyone who stays in Manchester, I promise you will be very happy with your decision.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
6MatthewW, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying at our hotel near at the New Hampshire and good restaurants. Your recommendation is truly appreciated and we can't wait to see you again.

Only stayed here one night but found the hotel to be very nice and comfortable. The hotel is next door to a venue used for weddings so it is very popular. The hotel meets all the usual BW Plus standards. The staff was friendly and very professional. Love the nice touches - cookies, flavored water and goodie bags for Reward Members! The bed was quite comfortable and the room was clean overall. The breakfast was outstanding. Very happy we stayed here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lisa T, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to welcoming you back during your next stay in the area.

Last weekend I was at a convention hosted by the BW Plus ECI (sorry too long of a name to spell out). I was apprehensive to stay here because my last experience at a Best Western (In Pennsylvania) was awful. To my surprise this was a very nice hotel and a super helpful staff. All the little things from cookies in the lobby and towels at the pool, to the big things like WiFi and a very nice room were great. When my key card could not open the door to the hot tub, the manager came down right away and fixed it. I have no complaints at all, I will be back again next year!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five star review is greatly appreciated CHRIS L ! Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Staff was sweet and friendly. Pet friendly. Delicious breakfast buffet with tons of options included in room price..delicious and all you can want!!! Clean rooms. Fair pricing. Beautifully decorated hotel.Feels like home. Comfortable. Will be rerurning...soon. I definitely recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mobile53791009649, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. Pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. Your five star review means a lot to us, and we thank you for taking the time to share it.

I stayed here for one evening after arriving in MHT on a late night flight and while the style of the rooms and smaller bathrooms clearly indicate that this is an older hotel, I found it to be very well maintained, professionally staffed, comfortable and quiet. The Wi-Fi was reliable, the complimentary breakfast was quite good and there was plenty of free parking. A pleasant surprise was the beautifully landscaped grounds that was quite extensive as it wound through the conference center facilities and I enjoyed an early morning stroll in the cool air about the hotel's grounds.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve1362, Thank you for letting us know how impressed you were with our beautifully landscaped grounds. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We welcome you to visit our hotel again in the near future. Have a great day!

I love this property. Convenient, clean, great staff. Rates are great, property is too. Rooms and bathroom are clean. Very few issues with noise and I have stayed here 25 nights in the last year. Say Hi to Win and Igor!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I can't begin to tell you how much we enjoyed reading this review ktmush2! Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. We enjoy sharing these reviews with our staff and can't wait to give you another five star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel!

Beds were very comfortable. Wi-Fi worked great on all our. It was quiet even though we were near the front entrance and the airport. Had an early morning shuttle to the airport, so we didn't experience the breakfast. We received a goodie bag at check-in.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AZcholla1, Thank you for letting us know how impressed you were with our bed and Wi-Fi. We seek to give each guest a very comfortable and accommodating experience and we are to hear of our success in this ambition. We look forward to welcoming you back during your next stay in the area.

The bathroom was old and had mildew. It was a very slow check in. I was kept in a week by a loud TV in adjoining rooms and wish I hadn't booked. The website wasn't clear about having to pay per day for parking. I had to book a taxi for my early flight and when I commented that the shuttle should run earlier the check in desk rolled her eyes and said there wasn't enough of a need. But she was also very adept at scheduling an early morning taxi.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
emilyej2017, I want to apologize for the bathroom and shuttle issues and to assure you that this inconvenience has been addressed thanks to your feedback. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.

This was my second stop on a three-day lecture mini-tour. Spacious suite, relatively quick check in, though they could have used a second person at the desk. Close to shopping and restaurants. Excellent conference facilities, and a good, not great, work-out facility. Ample parking--no added charge. The grounds were lovely. The only real negative was a mini fridge that leaked. I could have called to get it fixed, but was too tired. Told them when I checked out.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
B4291GUcharlesa, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the shopping and food chains. I do apologize for the leaked fridge and your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.

A very nice and comfy place. Noise is kept to minimum, access to many restaurants, shopping places and even a Harley Davidson store in the area (a major plus for me) the pool is nice as well as the spa. I stayed in a king suite with a jacuzzi which is very nice. The personnel is very caring and professional, the breakfast really impressed me, so far one of the best I've seen staying in many best western hotels. Will most definitely come back to this one, I noticed they have a gas grill for guests to use, maybe a nice trip in the summer will be here.:)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K2810ZNjorger, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We can't wait to give you another five star experience!

Had some minor issues but the staff was very accommodating and went above and beyond to make it worth it in the end and they handled it like it was there pleasure to fix it most definitely love the staff

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bosprincess83, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

Unfortunately the room had been sprayed and/or cleaned with an awful smelling fragrance. It was sweet, cloying, and STRONG. When I mentioned it to the manager, she offered us another room to stay in which smelled equally as bad. When we returned home the smell was still in our suitcase. All our clothes and jackets had to be washed or aired out. We will not stay there again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
donna g, I am so sorry to hear about the difficulties that you experienced due the unpleasant odor in your room. I can't begin to tell you how much we appreciate your time in bringing these matters to our attention. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Beautiful hotel, great service and while the location isn't most optimal for someone looking to party or anything like that (as there aren't many food places within a 5 minute drive away) it was still an amazing hotel. Also, the Backyard Brewery next door is awesome. You get a coupon when you check in!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
shannonplease, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the Backyard Brewery. We look forward to serving you again!

The Best Western Plus Executive Court Inn & Conference Center in Manchester NH was a great place for our group to stay. The venue of the event we were attending was just across the parking lot. The hotel is not only beautiful but also has very comfortable beds, great water pressure in the shower, and a nice full hot breakfast. We will definitely come back!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
802Michelle, Thank you for letting us know how impressed you were with our bed, water pressure in the shower, and hot breakfast. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

Discovered MHT airport in 2012 as great alternative to Logan. BW provided disabled Vet discount (look under govt travel). Hotel is on the back side of the airport, quiet and clean with brew pub a short walk across the parking lot. Plenty of luggage carts, elevator. Breakfast is a little better than average with numerous choices (we stayed enroute to Maine and on the way home - saw two breakfasts). Only disappointment was the scrambled eggs. Scrambled eggs at BW New Orleans and Savannah and MHT were the same consistency as powdered eggs served in Vietnam 1968 - bounce on the plate and are rubbery - all the other breakfast items are first class. We will stay here again when in MHT

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Claudia H, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. Your comments on how we can further improve upon the guest experience are also very helpful to us. We're glad you had a good time with us and we look forward to serving you again.

We had an amazingly good night's rest at Manchester's Best Western Plus Hotel. Not only was the bed very comfortable, but the accessible bathroom was exactly that - grab rails in abundance and a terrific pull-down shower stool/chair. Also one of the breakfast room staff actually came over to me and asked if she could bring me anything or help in any way. Seriously good!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Peter T, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We hope you're looking forward to your next stay as much as we are!

When I arrived at this hotel there is a small parking lot of 3 or 4 spaces near the front door for people who are checking in or out. I thought that was convenient. When I stepped out of my car I immediately heard the very loud barking of a large dog. It was apparent that the dog was left alone in a hotel room, which was on the ground level in front of the little parking area. When I went to check in, I told the woman at the desk that I wanted to be in a room where I could not hear "that noise," which was quite audible even at the front desk. I didn't use the word "dog" because the noise type was obvious. At first, she gave me a funny look like I was weird or imaging things, then she said "you will be on the second floor and won't hear anything." She too did not use the word "dog." Her demeanor suggested that I was being a nuisance or unreasonable. But I gave her the benefit of the doubt and I went to my assigned room. On arrival in the room, I was astounded to discover she put me on the second floor directly over the dog's room and I could definitely still hear the barking. So I immediately returned to the front desk and asked for another room as far away from the dog as possible. This time it was a different clerk from the original one, who then was helping other guests, who commented that the owners of that dog must have gone to dinner because the dog was still barking loudly and incessantly. The second clerk gave me another room in a different wing where I could not hear the dog. That was an easy fix that could have happened in the first place. But I have to say I was so angry at the first clerk who knowingly put me directly over the dog when I specifically asked otherwise and she had acted like I was the problem. Mind you, I like well-behaved dogs in general but not noisy ones when I am paying to rest. I was not rude in anyway. It was ridiculous that any of the guests had to put up with that kind of noise. In terms of the positives at the hotel, they give loyalty members a generous goodie bag - better than I have had at other hotels in this chain. Was it to make up for deficiencies? The bag had water, chips, and candy. Other positives included the towels, which were unusually good quality and the bath water was quite hot. The room was very clean with new furnishings.The staff gave a coupon for a $5 discount at an adjacent restaurant, which I used. There were a few things that were weird. The bedside light switches were puzzling and inconvenient to use. If you turn them off using the metal dial switch on the lamp itself then you have to use a wall flip switch to turn them on. So do not use the dial switch - only the wall switches. Also the corridors are very long and there are not doors in the middle to let you go outside to your car. So basically most foot traffic has to pass the front desk, and it can be a hike to the rooms as this is a large conference hotel. Lastly, my room's (Room 217) door handle was wonky which made it hard to open. It hung down rather than parallel. The electronic key worked fine, so it was the door handle that was the problem. Also the room's venting system seemed connected with a kitchen. In the evening, there was a very strong odor of roasting meat that lasted for hours. I doubt it could have been somebody's takeout delivery because of the intensity of the smell. In the morning I smelled the breakfast bacon, but it was a comparatively mild smell. The included breakfast was so-so, the purported OJ was almost all water and I had to pour it out. The staff at breakfast was very nice and attentive though.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sladana, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I apologize for any inconvenience that you experienced due to the dog barking. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

I noticed most of the four star reviews, but I am in the middle of a two-day stay as I write. There are a lot of families staying and the hotel has completely sold out. It looks as if there are some sports events on in the area over the weekend. I arrived around 9 p.m. on a Friday evening to find a group of parents sitting in the breakfast area being excessively loud. Perhaps it was their unsupervised children running up and down the corridors or hammering on the floors in their bedrooms . Yes, it was excessively noisy and in the morning there was no seating available at all in the breakfast area. Teens and kids moving around all over the place. Interestingly, as I was checking in, one of the receptionists received a call from some guests in a room where they said that two people had used cards to enter their room while they were in it. This was in fact an elderly couple who had mistakenly been given the key cards to someone else's room. How would you like that? At best it is a 3-star Hotel, and it does the job. However, I would recommend checking if there is a conference on, or what the occupancy right is like before booking here. As a single guest, it was not a lot of fun fighting the crowds.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BlueHeeler777, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturbed your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Very nice hotel, clean nice appearance, great location. It's close to the airport and mall. Definitely would stay again and recommend. The room was quiet and comfortable and the staff was very friendly.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Expedition234744, Thank you for sharing this five star review of our hospitality and service of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the mall and airport . We welcome you to visit our hotel again in the near future. Have a great day!

This hotel is a great location for business trips or pleasure, There are plenty of things close by and the staff is friendly and very helpful. The pool and hot tub are nice and the breakfast is excellent.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kacb4851, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again here at the Best Western Plus Executive Court Inn & Conference Center Hotel !

Great location near the Airport (MHT). Awesome breakfast that is different every day. Staff is great and friendly. Rooms have been upgraded but could use a little more. I have stayed here in the past and will stay again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
singlejacket, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the e Airport (MHT). We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

Very cozy and comfortable room! It was a very noisy above us, we just didn't want to be the people to make others quiet down at 3 a.m ! I did tell the lady at check-out just in case they want to let the next people who stayed in the room if the people were staying another night. It was very loud but i believe we got the last room with the whirlpool! We made the best out of it.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kristinaasilva93, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I do apologize for the inconveniences that you encountered due to the noises from our other guest. We want you to enjoy a peaceful and comfortable stay, I hope that this will be the case during your next stay with us. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again.

Great staff and very clean room. We called for a pick up service once we had our suitcases and waited maybe 10 minutes or less. Upon arrival to hotel the staff noticed I was walking very slowly (due to injury), they offered the hotel van if I was unable to walk to dinner. It had been a long day of traveling and was so grateful for the offer. Our room was clean and very comfortable. The breakfast was hot and cold breakfast foods and had to giggle at the magpie that is so famous in the New England states. I highly recommend this Best Western for single, couples and families.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear aftroop53, Thank you for your kind comments and 5 star rating of Best Western Plus Executive Court Inn & Conference Center ! We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Traveling for business and this was a great stay. The staff was friendly and helpful. The room was comfy clean and breakfast was good. The property was relaxing and very well maintained. I will definitely be back

I stayed with 2 friends at the Best Western Plus on South Willow Street in Manchester, NH. Very conveniently located. It is close to shopping - little strip shopping plazas and the Mall of New Hampshire are located further down on South Willow Street. This Best Western was very nice. We stayed in Room 235 which is a mini-queen suite...it has 2 queen size beds in the main room with a large tv, bureau, small table, desk...very spacious. Then there is an extension room like a small sitting room which has a large television, couch (which turns into a bed), end tables, microwave and small fridge. Very clean. The main lobby has a winding staircase which is so nice. There are elevators in the hotel...indoor swimming pool and small gym. There is free breakfast. I liked the chocolate muffins and the waffles with fresh blueberries and syrup. The only things I did not like at breakfast was the bacon - it was too soft - I like it crispy - and i did not like the sausage or omelette. But this is so minor and I do not eat a large breakfast. I would definitely recommend this hotel for anyone staying in the Manchester area. I would like to give a shout-out to Stephanie at the front reception desk who was extremely helpful and friendly.We had a wonderful 3 night stay here. We were three females, felt very safe. I will go again next year. And the best part of New Hampshire is no tax on clothing, shoes. The hotels, restaurants have tax. I would recommend this Best Western to my friends and relatives.I wish I was there again - we went shopping in Manchester...and even to Nashua and Salem, NH and to Merrimack Premium Outlets in Merrimack, NH. Went to Hampton Beach, New Hampshire one day and to Peteys Seafood in Rye Beach (www.peteys;com/index.html. The Best Western is in a perfect location to be able to travel to and from these places. The Mall of New Hampshire is about 7 minutes away from the hotel. Thank you, Best Western for a pleasant stay.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
carriek. Thank you for sharing your perspective of our hotel's accommodations and services! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

The room was nice however the fridge was not turned on, had to wait for it to get cold. Everything was clean and organized nicely. If you are looking to experience the immediate area, be prepared to rent a vehicle or use a transportation service. If you need any toiletries, be aware, they are not available in the lobby or anywhere on the premises, you will have to find a local convenience store to get these things. The only place within reasonable walking distance is across the parking lot and it is a brewery and serves smoked food, this will also be your room service menu. If you are not a big fan of that type of cuisine, you will have to look for delivery from a local place or leave the premises by car or transportation service.If you need something like a blanket, additional shampoo, etc, be prepared to get a cold response from the front desk and sit back and hope you will get what was requested, if you call back down to the front desk to inquire, you will get very rude, "You'll have to wait, I'm busy".

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
wwells819, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to the front desk staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

I have stayed at this property a couple of times and it always has been very good. This time not the case. The room we had , had ripped wallpaper, torn curtains and the bathroom is crying for updates. Our friend who was travelling with us got her first room with a jacuzzi. The problem was that it smelled of cigarette smoke. The staff did change her room but the next morning when she went to use the hairdryer, the bag contained a coffee cup and a plastic bottle. The front desk brought her another one but it didn't work and eventually brought her a new one. The price is high and REALLY, not worth the money. Will not be returning.The manager responded by saying the usual bla bla (sorry we didn't meet your expectations)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichardM6092013, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations.

Good location about 10 minutes from the MHT airport. Huge rooms - ours had two queen beds in the main room plus a smaller sitting room with couch, additional TV, fridge and microwave. Everything in the room was clean and functional - A/C worked well and there was plenty of hot water and a nice shower head with good water pressure. Beds and linens were comfortable. The indoor pool was nice and open 5am till 11pm. There was an outside seating area by the pool and there was also a inside hot tub. The hotel has a fitness room and a nice arcade. The hotel is also a conference/event center, so it is quite spread out. Staff at check-in were very nice. The included breakfast had hot choices of fried eggs, corn beef hash, and potatoes along with the normal choices of assorted hot & cold cereals, assorted breads/pastries, yogurt, fruit, waffle maker, coffee and juices. There were plenty of tables in the breakfast area and everything was well stocked. Loved that they had real plates, not paper. There is not much near the hotel, except for the Backyard Brewery, which you can easily walk to for lunch/dinner or to try a flight tasting.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
scottcaps, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We are glad your stay was comfortable and we look forward to your next visit!

I did my research. I found this Best Western online when I needed to stay close to the Manchester, NH airport and it was perfect! It was clean and the staff was helpful. We enjoyed our stay very much! We ate dinner at the brewery a short walk away from the hotel and that was amazing! But that's a different review!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Shirley W, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

Had the jacuzzi room, it was a great way to spend a night after being on the road all day. The amenities at the hotel were awesome, game room, nice gym, hot tub, and pool. TV has many channels for movies and everything like that.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
evanleblanc8, Thank you so much for your kind remarks to our leisure facilities and staff hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

very clean, nice staff, great with my dog, service for rooms great, landscaping very pretty, lovely water fall, game room fun, pool and hot tube clean, breakfast was good, laundry room for guest clean, very helpful with take out service and menus

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
yotatiller, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. I am so glad that our staff was able to assist you and we all look forward to seeing you again.

We extended our stay to 3 nights because we were so pleased with this location. Everyone was professional and pleasant. Rooms were clean and comfortable. Refrigerator in the room. Extra towels when requested. Wifi was easy to use and fast. Oh, and their breakfast was excellant. Eggs, meats, juices, a choice of 9-10 breads, 5 cereals, chili con carne, waffles, fresh fruits, granola bars, cheeses and Whoopie pies. Susan was the buffet hostess. Items were refilled constantly. There is a conference center that had weddings booked. Nice gazebo and gardens. Close to the airport, but no noise issues. Would stay at this location again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
deagautney, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

I was extremely pleased with this location. The overall experience was excellent. Wish I had this hotel as my accommodation throughout my whole vacation. Breakfast offering was over and above any hotel I've ever stayed at. Internet service was a welcome relief as we attended to our tasks. Friendly staff, great looking hotel and room was very clean. The price was dirt cheap for everything you had to offer. I strongly recommend this location to anyone travelling. Definitely is going to remain on our favorite travelling hotels.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine B, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope you're looking forward to your next stay as much as we are!

The room was clean, the ac worked and the bed was comfortable. The breakfast was also adequate. The strawberry water at the front was a nice touch. The bathrooms are in desperate need of an update. Ive stayed at 2 other BW plus hotels and they were much nicer.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Apert, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our bathroom. We can't wait to show you how we continue to improve based on feedback like yours.

The customer service level at this location is amazing. After 8 years of visits never had an issue !!! From the time you enter the parking lot till the time you leave , the staff goes above and beyond to make sure your stay is memorable.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kensjlow, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

I chose this hotel based on the reviews and the price. It was one of the best experiences I have ever had in a hotel! The front desk staff was warm and welcoming, I got a call to check to see if everything was to my liking, the room was fresh and clean and had everything I needed! I would definitely stay here again without hesitation!

We were here for a family wedding. The room was very nice & the staff was very friendly & helpful. We will stay again when in the area.Very nice restaurant within walking distance. Also very close to the Mall of New Hampshire.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lamachia2003, Thank you for taking the time to share your great experience at Best Western Plus Executive Court Inn & Conference Center Hotel . We are truly pleased to learn that our team member provided excellent service to you and your fellow friends/family. We welcome you to visit our hotel again in the near future. Have a great day!

Loved the welcome we received when arriving at the hotel! The suite we were given was large and had many great aspects. Large tvs in living area and bedroom. Comfy furniture and great areas to move around in. Loved the brewery just across the parking lot!!!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
KHel80, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel . Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

It was amazing great people friendly and always asking if they could do anything or if I needed anything extra I would definitely stay there again next year if I'm going down because that was the best hotel stay ever

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
joeydoucette4, Thank you for sharing this five star review of our hospitality and service. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We're glad you had a great time with us and we look forward to serving you again.

We stayed one night at this location and found it to be a very large facility which appeared to have many nice amenities but due to our short stay we didnt get to check them out. Our bed was VERY comfortable & the room was nicely appointed with a refrigerator. Overall we would stay here again. This looked like a VERY nice facility.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
fyre926, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We would love to have you back and we do hope to see you again soon.

This hotel was a decent place to stay. The room was nice sized and had a table and chairs which worked out perfectly since we ordered pizza in. The staff was helpful and gave me several menus to places from which we could order food. The decor was a little outdated but that is the least of my worries.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
LoveVacayLife, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff and we look forward to your next visit.

Having never stayed at Best Western property I booked this one based on the reviews. The reviews were spot on as this is a very nice property indeed. It is clean, check in/ out was a seemless process, and the free breakfast was not pretty good as well. The slightly older lady that works breakfast is a real gem. This hotel is located close to the airport and basicly shares a parking lot with a brewhouse/pub. My family stayed here 6 nights and will not hesitate to do so again when/ if we return ti the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
007Beaner, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

Our family stayed for one night with our 5 month old lab. I called to make the reservation as suggested on their website. The person was very friendly and helpful. Later when we checked in we were told all pets stay on the first floor close to the outside doors. That makes it so easy for this fur mom to take out our puppy in the middle of the night. Thank you hotel staff for making this a wonderful overnight stop for our family!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K9096NAmelissag, We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. We can't wait to see you again!

The BW Plus hotels have really created a hotel with a bit of wow factor at a reasonable price. There is an interesting restaurant a short walk away. My only gripe was a barking yap dog a door or 2 away. I love dogs and I think accepting them with patrons is fine IF they can section an area for only potentially noisy fur babies. We use BW because they ARE usually quiet. Any compensation for those of us that cherish our undisturbed sleep?

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
gr8hands77, Thank you for rating your recent experience at our hotel. I also want to apologize for the noises that disturbed your sleep. We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. Glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

This place is great. Very clean. Helpful staff. Close to everything except a Denny's. I love this hotel. Truly, but on this trip I was there 3 days and was disappointed at every breakfast. The bacon and sausages could have been cooked at bit more. The taters were limp and lacked any crunch. It's like they were just microwaved. I don't blame the staff. It tasted like airplane food. They should review the process or the supplier. The same food was good during my previous trip. The coffee and the Make yourself waffles are good. Do stay there. There's restaurants where you can have breakfast in the area. My room had a comfortable chair and ottoman, but it pointed to the bed. We moved it in front of the desk and then we could watch the TV comfortably. I think the chair should be where the desk is and vice versa.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Michel R, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Plus Executive Court Inn & Conference Center hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

I stayed here one night in May for a bachelorette party. The room was really cold when I arrived although I didn't care because it was really hot outside at the time. However, given that it was early May, the temperature dropped at night. I returned back to my room around 2am and tried to adjust the temperature but it was locked. I did not want to complain this late so slept through it. When I woke up, I went to warm up in the shower and turned on the faucet to brown water. I immediately left much earlier than I anticipated, complained to the front desk who advised that the manager would be in touch. I never heard from anyone, I wouldn't advise staying here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Erin R, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

From the time of arrival to departure the friendly staff was superb. Accomodations and ammenities are simply put above the competition. Breakfast was terrific and filling. This was our second stay in this superb facility and we plan to be regulars when in tbe Manchster area. Only minutes to the airport, shopping, restaurants, I-293 and I-93 means convenience and ease of access.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
VermontStrong, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

I really, really enjoyed my stay here. Its a shame I was only there for two nights. The room was huge, very comfortable and clean. However the highlight of my stay was the staff who simply went out of there way to help with even the most normal requests. Its in a very quiet location but only a short drive from Manchester and Manchester Airport.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wanderlushhhh, Your kind compliments mean so much to us, and we greatly appreciate that you've taken the time to share your five star review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to see you again here at the f Best Western Plus Executive Court Inn & Conference Center !

This hotel located close to Manchester, NH airport is an older structure, but it is very well maintained and the rate we received for a one-night stay was very reasonable. The breakfast is decent, the shuttle service is easily available, and there is a restaurant in the same parking lot for which you will receive a discount coupon. Not a bad stopping off point before you continue your journeys either to the airport or to the attractions of the New England area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Milton T, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We hope you're looking forward to your next stay as much as we are!

Comfortable stay. Enjoyed the waffles at breakfast! The kids loved the indoor pool. The hotel is a little bit out in the middle of nothing as far as location goes. But it was a pleasant stay, and I have no complaints.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dfRIdood, We can't thank you enough for your five star rating of our hotel. I'm especially glad that you enjoyed the breakfast and swimming pool and found your visit to be a comfortable and pleasant experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

This hotel is very conveniently located near the Manchester airport which is important when your flight lands at midnight. The facility is very clean and modern with a first class hot full breakfast. My room had hardwood floors which some may not like, but it was not a problem for me. Parking was plentiful and convenient, and the room very quiet.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Ronald W, Thank you for letting us know how impressed you were with our services and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience.

There is nothing ugly or bad about this hotel. Very Neat and Clean. Friendly Staff, Quiet Location, Reasonably priced. Excellent Restaurant/Bar next door (not owned by Best Western). Hospitable staff. (I did not use the pool or the gym).

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Terry C, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

The hotel was very clean and the bed was fabulous. The breakfast buffet and afternoon cookies were good. I enjoy the hot tub after spending 7 hours driving. The infused water which was available all day was a nice touch.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us Beth G. Thank you so much for your kind remarks to our breakfast, leisure facilities and cleanliness. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Very Good Place for resting. Easy Startup with a good morning breakfast included for free. A good choice of buffet breakfast every day of the stay. The hot Jacuzzi is working till night with a swimming pool next to it.

Have not stayed in a Best Western for years. I felt like they just started going down hill. This facility was amazing. Clean facility, courteous staff, perfect location to the airport. Will stay here again if in the location, and will look at other Best Western Plus hotels in the future.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
j0hannah15, Thank you so much for your kind remarks to our cleanliness, leisure facilities and staff hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Room was immaculate. Staff was friendly and accommodating. Grounds are very nice. Bed was comfortable. A bit dated in terms of furnishings a décor. While not part of the main drag in Manchester it is pretty close and easy to access.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bill G, Your kind compliments mean so much to us, and we thank you for taking the time to share this review of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

Great stay! Great value, the staff was friendly and helpful, everything was clean, the location is convenient (close to the airport and walking distance to Backyard Brewery, which was delicious!), and polished exterior. I would definitely stay again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words sarahadams954 ! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

Stayed this weekend for graduation from SNHU. Saturday after graduation we came back to the room and only one bed was made. Dirty dishes from breakfast we're still in the room and we did not have clean towels. I took the dirty dishes to the front desk and spoke with the manager and he said “sorry, we were all booked up last night and did not have time to clean the rooms” I told him that they made one bed?? And I did t think they left cleans towels. He said “go check and if you need towels you come down and ask for some”. Headed to the airport now and realized that whoever made the one bed took my anxiety medicine that I need for my flight.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Tracy S, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

I stayed here on a business trip and it was fantastic! The room was clean, comfortable and very nice. The front desk staff made check in a breeze. This location offered a fantastic breakfast, not your average muffins and coffee only. I would not hesitate to stay here again!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jennifer613487, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We would love to have you back and we do hope to see you again soon.

Not very friendly staff when I was there. The outside was very dirty and needs a good cleaning. The room was actually decent and we slept fine but I don't think we would stay there again the next time we are in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
374earlg, Thank you so much for bringing this matter to our attention. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

This was my Fiance's birthday getaway, its been years sense we have done anything I was saving for months on my credit card slowly paying it off to be able to have enough to spoil her with what was supposed to be an amazing getaway experience and have the best birthday of her life. Well it started with Friday night I got a phone call getting Fired from my Career of 10 years the night before we are supposed to leave (to late to cancel) so I decided not to tell her and wait to the end of the weekend and we will just have an amazing time. I bought Kevin Hart tickets for her birthday as well 2 months ago and I bought the best room you have. We can have the best time and be treated like Kings and Queens! Instead I got the opposite sense I walked in. I have an issue with my leg I need crutches (I was in a car accident) all the dolly's were used I asked if anyone could help me the man very rudely looked me up and down and said nope (probably because of what I was wearing) there is only 3 I guess your gonna have to make 2 trips! We get to the room which was great except the first night we went to get in the hot tub in our room and there was scum around the rim of the whole tub before we got in so I just cleaned it without telling my fiance because I didn't want her getting upset. The next morning was fine at breakfast we assumed they were going to clean the room sometime in the morning so we went to eat breakfast they were cleaning other rooms on our floor and came back upstairs. Then a few hours later around 1230Pm I called the front desk from my room and asked when they were going to clean my room because I asked the Cleaning lady's in the hallway next door and they both said they don't have my room(which doesn't make sense) so the front desk said we clean the rooms by 330Pm the latest but if you want we can have someone go clean your room now, so I said yes please now is good. We went downstairs around 1ish pm and I went to the front desk and confirmed again for the 3rd time because I said my toilet is also clogged she said we will send someone now I said great as long as it is done within an hour that is fine. So we went out gave them extra time came back with our dinner to enjoy in our expensive King whirlpool sweet I paid with my last dime on and we come back at 4pm. We get to our room with our hot food and cold drinks and the cleaning women is just now cleaning our sweet! Now we have to go all the way back down stairs ( with my crutches) and eat our dinner

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mitchd6989, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are deeply distressed to discover the lapse in service you experienced during your recent stay. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

always enjoy BW. a gym would be nice. Onsite restaurant would be nice. Better shower. The staff is friendly and helpful. The rooms are very clean. It is situated a little far from amenities and other restaurants but not too far.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are so pleased to hear that you enjoyed your stay marlonanthonywilson ! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

. If you are looking for the perfect hotel, this is it. Right next to the airport, the location couldn't be better. The staff go above and beyond to make sure your stay is comfortable in every way! I stay at this hotel weekly and it feels like my second home.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear susanlF5976JL, I can't begin to tell you how much we enjoyed reading this review susanlF5976JL! Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We hope to impress you again during your next visit and we thank you for sharing your five star experience!

This was our second time to stay at this location. On check in the staff at reception were very helpful in finding good dinner plan options. The room was comfortable. The mattress was quite firm - more firm than I would generally be comfortable on. The hotel did provide a great breakfast in the morning with a corned beef hash as a fresh alternative to sausage.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Laurie G, Thank you for sharing your perspective of our hotel's accommodations and services of Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your experience.

One of the best Best Westerns I've stayed at. Rooms are clean with plenty of room. Desk staff are friendly, helpful, and make the stay pleasant. Breakfast buffet is standard fair but each day there were small changes. Staff kept everything fresh and clean. Nice workout room. Pool might has too much chlorine but nice. They seem to have lots of rooms for conferences and other events. Room service is provided by the Backyard Brewery - great food. Easy to access from highway, quiet area. They have shuttle vans to airport.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear TWBusiness, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

The hotel is well situated, clean and comfortable. The staff are kind and take great care of the guests. The check in process was quick and easy. Our room was quiet and actually larger than some other hotel chains.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words Justina B ! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to your next visit here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

This hotel is outstanding! The staff is more than welcoming and friendly. They go out of their way to assist with any needs. It is close to restaurants, the airport and shopping. You won't be at a loss for things to do!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kathleen M, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

We ended up here after our first choice was full. Turned out to be fine, as we enjoyed our stay. The front desk staff is very friendly and welcoming. Our room was large, clean and had everything you need for a good stay. The bed was especially comfortable. Oh, and the cookies offered in the evening were delicious! We will definitely consider the Best Western again the next time we're in Manchester.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our cookies masstuck! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your five star experience of Best Western Plus Executive Court Inn & Conference Center Hotel.

Stayed at this place on a way back. Very nice location, nice place. Room was good and stuff was very welcomed. They have a play room, but you need to have a coins to play there, pool was on a cold side, but you can use hut tub. Breakfast was fresh and delicious.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate your rating of our hotel and the feedback you have shared pertaining to our location and breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

This is a clean and comfortable hotel with a kind and responsive staff and a good breakfast. The location is a little confusing but it is close to the airport without being on top of it and the dropoff/pickup service was fast and reliable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience with us. We appreciate the input referring to our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

Stayed at King suite with two kids for sports meet at huge room above main entrance. Liked breakfast, and that it starts at 6 am. Used pool and hot tub. Only concern - moldy tile on the floor around hot tub. Everything else was very good, would recommend. We were not impressed with the Brewery restaurant nearby recommended by staff.

We were scheduled to fly out early in the morning so decided to stay in a nearby hotel in Manchester, NH. It was beautiful! We asked if it was a new hotel and we were told that it was not but had been undergoing renovations. I was given a bag with 2 waters and some snacks for being a BW Rewards member. The room was clean and in excellent condition. We found that we could have a free shuttle to the airport. We requested a wake up call. The call and the shuttle were both on time. Would highly recommend this BW Plus.

This is the first time I have stayed at this hotel. I was impressed with the patience of Igor with my inability to login to my Best Western account. Bed was comfortable, room smelled and looked clean, did not use the pool so I can't comment on that. The walls are paper-thin. The breakfast was supposed to be served at 6 a.m. It did not fully come out until 6:10 which is a problem with me because I had to get to work. Many choices for breakfast. The scrambled eggs had a salty flavor for some reason. It had said bacon on the metal breakfast container when I came down to the breakfast area. But when it came out it, they change the sign and it was Canadian bacon and that personally I did not think looked very good. I did like the complimentary cookies and brownies and the strawberry infused water and newspapers.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
whitjake222, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am sorry to hear that you did not thoroughly enjoy the breakfast, but we're very pleased to hear your positive feedback regarding our hospitality and cleanliness of our hotel. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

I think it's wrong to charge for an extra person when you rent a room with 2 beds, the closet door was broken and hanging/ resting against the closet, the shower curtain rod was puked down and the curtain wouldn't stay closed. The pool and hit tub were full of unsupervised children. Or neighbors were very noisy but we didn't mind. But the consierge banged on our door at 12:30am and rinds is we would have to leave it'd they received another complaint. We were sleeping when this happened. I will never stay in this hotel again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

Service at the place is excellent! Stay here often and it is located right near airport. Good parking. Workout room, pool and breakfast included. Rooms always kept nice! Best Western has really stepped up. Very reliable for being consistent.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our parking and breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

It was nice having the in-room jacuzzi, and the hotel was quiet. The bag of goodies upon arrival was nice too. However, I did not like the pillows -- no soft ones. Also, it appeared that the bed-side lights were not working. Or if they were, I could not figure out how to turn them on -- tried all the switches. Nice to have breakfast included -- pretty typical fare. Although it's near the airport, it felt like quite a drive (it was late and I think I took a wrong turn as well). Next time I need a hotel near the Manchester airport, I think I will try another place, but this is an OK option.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear saswan, Thank you for taking the time to write this review and share your experience. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

Staff were friendly, good restaurant close by, had a great sleep in a room with a king bed, was clean and quiet. breakfast was good. lots of parking available. came for a concert in derry, would stay here again

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lschofie4, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Filter Reviews Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We hope to see you again soon, to give you another wonderful nights' sleep.

We were very satisfied with our experience at this Best Western. Liked the new colors . Everyone was pleasant helpful . Room was clean . Got onto the internet easily and it was fast . Housekeeping kept our room supplied with everything we needed . Enjoyed our 3 day stay . We will certainly recommend this place to our friends and family .

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
meredithh370, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your recommendation is truly appreciated and we can't wait to give you another five star experience!

Had a nice quick stay for business. Clean rooms. very pleasant staff. Breakfast in the morning is definitely a plus. They have more then a crappy continental breakfast. They have a waffle bar, eggs, breads, cereals, & oatmeal's. Shared parking lot with a great brewery with food.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope to see you again and that you'll truly be impressed with our continued improvements.We hope you'll return someday to see how we are continuously taking our constructive feedback seriously to better serve our guests.

Staff was great app wrench was very nice the rooms were outstanding the bed was awesome to have sex on the place overall was great the pool was very clean the breakfast was great they had fresh coffee on all day and night.if you needed anything they got it for you in a timely fashion .

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your review and comments regarding our staff and bed. We hope to see you again to provide you with an exceptional level of service and hospitality.

2 night stay, during outlet road trip Hotel is conveniently located, near mall, and other restaurants Room was clean, nice size and updated hot breakfast was adequate, but not a large selection overall good price for this type of hotel

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience. We appreciate the insight regarding our breakfast and price. We hope that you will return at a future date to be impressed by the improvements we have made.

The hotel is reasonably priced and a great value. The staff are very accommodating, and the welcome bag of goodies and afternoon cookies are nice perks. We would definitely stay hee again if and when return to Manchester.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and value. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

The Best Western Plus is near the Manchester airport. A great place to stay if you are traveling through, as well as to enjoy the area. It has many amenities that would not be found in a discount hotel. It's far enough away from the heavy traffic areas, but close enough to enjoy the areas eateries and shopping. Very little or no noise from the airport, even it is a short ride to the airport. airport, The staff is very friendly and helpful to those not from this area. The rooms are clean and affordable.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and area. We appreciate you taking the time to share your experience.

My husband and I stayed for four days when visiting my sister's for Christmas. The hotel was very clean with a decent gym and very nice indoor pool. Our room was well appointed with a comfortable bed and was very quiet. We slept very well. Really appreciated that there were plenty of plugs, including an adapter in one outlet, for all our electronics and the wifi was a great connection and fast considering it was a hotel. I was also very impressed with the hot breakfast. There was a large selection including eggs, sausage and home fries and the pastries were of a better quality than usual. Good coffee too and there were actual ceramic plates! It was well-staffed and very clean and he attendants were very friendly and helpful. In fact, everyone on the staff was great! We will definitely be staying again when visiting my sister!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience. We appreciate the insight regarding our staff and bed. We hope that you will return at a future date to be impressed by the improvements we have made.

overall a good overnight Christmas eve stay, we appreciated the pet accommodations and full breakfast offerings...check-in seemed unnecessarily long, and our king room did not have a comfortable side-chair or small couch as expected...comfortable bed though, we would stay again and recommend!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing this honest review and feeback about our bed and breakfast. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

One of the best hotels I have stayed in. Will stay again weather for work or leisure. Beautiful entrance and appearance. Rooms were perfect as well. Restaurant next door has great food. Looking forward to my next stay.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you'll truly be impressed with our continued improvements.We hope you'll return someday to see how we are continuously taking our constructive feedback seriously to better serve our guests.

Travelled to area to pick up relative at Manchester Airport. Hotel rate was one of best in area for the date and an overnight stay. Staff was very friendly and helpful. Room was clean and welcoming. Breakfast was excellent and plentiful. Would stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Guest satisfaction is top priority at our hotel. For that reason we truly appreciate your comments regarding our staff and area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

Excellent room on ground floor with good in room amenities. Satisfactory buffet breakfast and 24/7 coffee and beverage facilities. Extensive car parking facilities Very functional base for touring in the area

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our parking and area. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.

Excellent service, staff, and property. I enjoyed my stay and all the amenities. The hotel was 2.5 miles from the mall and within 10 minutes of where I was working during my stay. The room was clean and the hotel was modern. Would recommend.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience with us. We appreciate the input referring to our staff and service. Through guest feedback like yours, we are better able to further improve guest experience for future visitors.

Great staff, Great location! We always stay here because we know our stay will be pleasant. Close to highways(not too close)beautiful grounds,clean place,comfy beds. The staff is always helpful and friendly. Good choice all the way around:)

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
112shaunm, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't wait to give you another five star experience!

Facility was adequate. Room had a broken sofa bed that actually had a dangerous jagged frame bar. Control on heater/AC was antiquated and did not work effectively to control the temperature. Very dry in room when in operation. Pool was ok. Breakfast was good.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Scott I, Thank you for pointing out the issues with the sofa and the AC so that we can work to improve upon this aspect of the guest experience at our hotel. We appreciate the compliments and the comments regarding areas where can improve. We can't wait to show you how we continue to improve based on feedback like yours.

Have stayed here before, very nice hotel. Hotel is very easy to get to and is a couple miles away from hub-bub of Manchester which makes it quieter to stay there. The rooms are very nice and comfortable. Exercise room is adequate; pool is nice; but hot tub is only set at 80 so is not much of a hot tub. Breakfast selection is good. When return to Manchester, will stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
catherine d, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

All aspects of my stay were excellent. The room was fine, the staff friendly and efficient, and the breakfast was fine. There was always cleaning going on in the hallways and if you had problems, I am sure they would have been dealt with accordingly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gary F, Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We can't wait to give you another five star experience!

Only in the hotel for about 9 hours . Room, Bed, Shower, were excellent. The breakfast as always was great. Just love the waffles. I would like to come back and check out the swimming pool and other amenities. Couple of miles off the interstate system but not hard to find via GPS. Located right next to a brewery that my niece loves.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
S1955DTteresah, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We would love to have you back and we do hope to see you again soon.

Everyone was very nice and helpful at this hotel. I enjoyed the gym and the pool during my stay. My room was clean and it was very quiet. I did not even hear the guests in the next room. The hotel is in a very convenient location. i will be returning often.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
susanlF5976JL, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

Great value. there is about everything you need here. great for family with kids. free breakfast, swimming pool, gym, arcade, restaurant across the street.. and the service is EXCELLENT. people are very professional and kind.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
riccardodV4155AA, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It means a lot to hear from guests who are satisfied with all of our services, amenities and to provide our customers the best we can offer in a reasonable price. We look forward to serving you again!

We had rusty water bugs and no heat and when I checked out and told the front and desk clerk about that she seem to not care one bit that I had all these problems that your hotel I wish you would honestly address these issues in a prompt manner thank you I shouldn't have to sleep with bugs at a hotel

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W9157VXlisap, Thank you so much for staying at Best Western Plus Executive Court Inn & Conference Center ; though you are not free to try and ruin someones business. We obviously do not agree with what id written here. In addition our pest control company checked your claim and found it to be false. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

We stayed here after flying into Boston late and prior to travelling north the next day. Couldn't fault anything, typically Best Western, local bar/restaurant was good for evening food and the Best Western breakfast very good.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
marcho, It means a lot to us that you've taken the time to share this positive experience at Best Western Plus Executive Court Inn & Conference Center hotel. Thank you so much for your compliments to our breakfast options and service. We're glad you had a good time with us and we look forward to serving you again.

The facility was great, the service exceptional. Proximity to the airport was excellent. We were driven to airport and back by a very nice driver. A special request was taken care of very efficiently. We have NO complaints!

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3499LPdavidw, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to serving you again!

This was my second stay at this hotel for a weekend long conference, which can be demanding for any hotel. The staff were welcoming, courteous, accommodating, and friendly!!! They made the weekend that much more enjoyable! Always love getting the welcome bag for being a rewards member.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ericav629, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will happily share your comments with our staff and we look forward to seeing you soon!

Stayed at BW for a weekend conference. Overall, staff was friendly and pleasant. When I called the front desk for extra towels, they arrived quickly. Bed comfort was only ok at best. Decor was dates, though sizable in-room mini-fridge and microwave was a VERY nice feature. Heating and Cooling system was touchy - and left the room extremely dry.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
juliesT3984FR, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I am sorry to report that I felt the need to write this review. I arrived at this hotel after I attended a conference. I was booked into my room quickly and efficiently. Upon entering the room, there was a distinct odor that could not be overlooked. But, to not cause a problem, I didn't say a word. I was prepared to just stay there, after all, it was for only one night. However, after checking the bed... I had to ask for a change of room. A little back story... I always call the rooms right next to the stairways the "Murder rooms", completely as a joke, taken from horror/mystery movies. So I joked with my colleague about having been booked into the "Murder Room".... anyway, fast forward, I always check mattresses at hotels for bed bugs. I pull up the corners of the sheets to inspect the mattress seems. I was happy to see that this hotel had a zippered cover all around the mattress. But... as I continued looking around the mattress I came to the side closest to the bedside table between the two queen beds, and low and behold there was a massive stain that was probably coffee that someone had spilled after knocking a cup over next to the bed .. but... after the "murder room" jokes it looked way too much like blood, and in my opinion, is sufficient evidence to suggest that the covers were not being checked and/or changed. Thus the phone call to the front desk to change my room. To the hotel's credit, they apologized and gave us a new room. That room spelled several times better and there was no evidence a murder was committed the previous evening... plus we now had the added bonus of no longer being in the "Murder room", solved all the problems right?... Umm… nope… The next morning when I went to go shower I discovered a few "short curleys" (if ya know what I mean) in the tub right when I pulled back the curtain... ya... thanks but no thanks, I passed on showering that morning. Long story short, I won't be going back.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Elana B, Thank you for your review, your feedback and your comments regarding your stay. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. We obviously do not agree with what is written here.

I have stayed at this hotel over a number of trips to the Manchester, NH area and have always tried to book the Hotel if it available. Rooms clean and staff is professional, courteous, and helpful. Breakfast is great, great selection and variety. I highly recommend this hotel to everyone.

Great location and quiet. Warm, friendly help. Large, clean room with an excellent breakfast. In fact, breakfast was the best we've had for this sort venue. More than fairly priced. We'll back here again, I hope.

We stayed here for one night for a function. This hotel is just not that great, the floors are awful laminate in the room, furniture is not great. If just seems like they did an update as cheap as possible and for the price for one night - I have stayed at better in Manchester for sure. The shower and water pressure were great, that was the highlight of our stay.

For the money we spent the phone should have worked, microwave broken, iron broken and water all over my clothes, noise above running around, heat issue and they did not send maintenance until I called twice

My wife and I stayed there three nights while visiting different site and places in the Northeast. It was a short drive to Boston and Salem. Also visited some covered bridges and enjoyed the pretty Fall foliage. The staff was really nice and helpful. Clean rooms with room service every day. Little better than average breakfast but some really good coffee every morning. Will stay again if we make it back to the area,

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Heavy T, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We look forward to having you stay with us again and earn another perfect 5 rating.

Stayed in a standard double queen room. Price was ok. Micro/fridge in the room. Beds/room/shower all fine, but a touch tired. Cookies in the lobby in the PM, great breakfast in the AM with New England Coffee! Hotel coffee is often dreadful, so this was amazing! Areas for improvement? The pool/spa. We jokingly referred to it as the cold pool and the warm tub. Our 4 year olds didn't even want to go into the pool and they swim at Maine beaches! Hot tub seemed to be at least 15 degrees too cold. Verdict: We would consider staying again. Great brewery restaurant across the parking lot and the desk gave us a coupon for it.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SingingOT, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

The state of New Hampshire should fine this hotel for robbery. Charging those prices for the squalor that you cAll rooms is criminal. I was honestly shocked at the state of the hotel. There is nothing the staff can do. It's not their faults they're employed in this seventh circle of hell you call a best western. These issues cannot be resolved without building a new hotel or demolishing this down to the studs and rebuilding. The rooms were filthy and smelled like old dank ashtrays and mildew. Against my advice my husband got into the hot tub, shortly after the jets were turned on he was surrounded by greasy scum that came out of the jets and coated the bath tub. Sickening. Honestly. The furniture looks like it came out of a charity thrift store dumpster. I didn't want to take off my shoes or sit on an upholstered chair. The hallway that is done in cheap wood laminate reverberated sounds all throughout the night. One of the worst hotel experiences I've had and I'm a frequent traveler. If my vacation wasn't ending the following day I would've immediately checked out. I feel completely robbed. I would've been better off sleeping in my rental car.

I was concerned at first that being near the airport it might be noisy. Not at all, found it very quiet, comfortable bed and great choices for breakfast. The outside landscaping is very welcoming and the restaurant next door made it easy to get a good meal after a long flight and late check-in. Love the chocolate cookies at night and the water with fresh strawberries floating in it in the morning. The thank you bag of snacks at checkout for being a Gold Rewards member was a nice surprise.

Brandy C, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I am so pleased to hear that you enjoyed your stay!! I am glad that we were able to meet your expectations of service and accommodations and that you find our place peaceful and quiet. We also appreciate your compliments regarding our landscape location. We're all looking forward to your next visit!

Decent priced hotel that is located near the airport. Tired room that could use updating. The vanity and sink is located outside the bathroom. The front desk clerk was very rude. I will not be staying here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Amy O, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

We've stayed at many hotels and motels over the last few years but we always look for Best Western because we're never disappointed . Their facilities are always extremely clean inside and out. Extremely comfortable and a good value.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
778jameso, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

I was here 3 nights and was pleased with everything about the hotel. Rooms included a microwave and mini-fridge. The breakfast was amazing - great choices and delicious to eat. I was attending a conference at this hotel and the catering was great.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
DDeluna, Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm very happy that you enjoyed your stay with us, especially our deluxe continental breakfast. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

A beautiful state to visit during the Fall Foliage Season. The hotel is located 10 minutes from the heart of Manchester. On S. Willow, a main avenue, with a Longhorn Restaurant and a Japanese Sushi Restaurant close by. It is a large conference center with many amenities and cookies and beverages served every afternoon at 4:00. Manchester has the Currier Museum which is a gem to visit. Many of the main highways lead to Manchester making it a transportation mecca. You must visit Lake Winnipsauke and Mt. Washington while you visit. I definitely recommend this hotel.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
298mariannep, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

We stayed in mid-October and the foliage all around the property was marvelous, as was the hotel. I appreciated all of the fresh fruit options at breakfast and enjoyed the breakfast pastry. Also delicious cookies when we checked in. We will definitely stay there again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Z459ZNdianes, Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm very happy that you enjoyed your stay with us, especially our deluxe continental breakfast. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

This hotel impresses because of the attention to details. As you drive in, the beautiful landscaping catches your attention, then the staircase in the lobby impresses. The staff is efficient and helpful and then the room is spacious and comfortable. Breakfast has a large selection of delicious food.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mark C, Thank you for letting us know how impressed you were with our beautiful landscape and breakfast services. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

The staff at this hotel made all the difference. Their level of hospitality and professionalism was high grade. The grounds were surprisingly peaceful. And the restaurant was quite good - unique and delicious options. Especially good was the quality, amount and variety of foods at the conference meals. Only the dirty carpet and a few maintenance items needing attention were on the down side.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Louise M, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. It is also important to us to hear from you on the issues that you experienced with the carpet so that they can be quickly addressed. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Had a conference here and the site was beautiful close to airport and shopping, but mostly I was so happy with the knowledge of gluten free. They even use gluten free rolls for all their events for all the guests, and non-gluten free conference goers didn't know the difference. It was clean and everyone was friendly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
300maryannej, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

Best Western is our go to hotel when travelling in the US and Canada and this one is another example of why we choose BW. The hotel is quaint and the grounds beautifully maintained. The staff was helpful and the "goody bag" for rewards members was a pleasant surprise. Check in and check out was quick. The room was spotless and bed very comfortable. We enjoyed the breakfast which had a nice variety of options. The breakfast area was also well kept. Overall we thoroughly enjoyed our stay and would not hesitate to visit again.

Came to town just to see a old friend. Very friendly person at the front desk and helped us out. She had us join the Rewards Program and explained. It was a huge room and very comfortable ad clean. Breakfast was good, too. Many choices. Second time we have stayed Here.

Being set back and having the Brew House next door were real pluses. I noticed we weren't the only ones in need of transport to Airport before their shuttle starting time of 5:00 AM. BW might consider starting at 4:00 AM. The places closer to airport with 24 HR shuttle service aren't as nice and seemed more expensive,

The staff are very friendly, the hotel is overall nice, the beds are ( and smell) clean, good breakfast too. the downside would be that the carpet can be cleaner. Good value for the $. Verdict: I would revisit it.

The hotel is clean and well cared for. The staff were very friendly and helpful. The location was 10 minutes from the airport, and they had a shuttle that took us there. In the next parking lot, there is Backyard Brewing, which also deliveres to your room if you don't want to walk over there to eat. We would definitely stay there again!

Very enjoyable experience. My room was very clean. Shower was hot. Bed was comfortable. An the breakfast was immaculate. The people that checked me in were phenomenal as well. Can't wait to come back.

We stayed here for a NASCAR race and were pleasantly surprised. The grounds are beautiful, the staff was friendly, and the room was great. The price was excellent given that it was a race weekend - we didn't feel we were charged extra like many of the other hotels we considered (and it's only 35 miles to the track in Louden).

Best breakfast we have had in a hotel. Room was very clean. We had our pup with us and he was very comfortable as well. The staff were all amazingly friendly and helpful, including the manager. Beautiful place to stay. I will be back

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gypsy336, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We are glad your stay was comfortable and we can't wait to give you another five star experience!

Very nice high quality hotel in quiet setting with nice, quiet and peaceful rooms with a picturesque,Wedding Friendly Lobby Courteous, friendly staff and an overall pleasant stay. Convenient distance to Airport, nice dining and shopping.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
harryd819, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenient experience have been successful. We're glad you had a great time with us and we look forward to serving you again.

I stayed her overnight on a business trip. The staff was friendly and made me feel welcome. The flooring in the hallway is wood laminate, which looks good but my foot steps were pretty loud. This did not seem to be a problem as I did not hear anyone outside my room through the entire stay. Breakfast runs 6-10 on weekdays, it smelled good but I just missed it. There is a brew pub within walking distance, I was given a coupon for it but ended up having food delivered. The room was very clean and the bed was comfortable. The Infinity cable service offered more than enough options on the TV. I definitely would stay here again.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
William D, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

Everything amenity or fixture was installed perfunctorily but offered almost no utility. There was some work around needed for everything, turning on a light, adjusting the temperature, keep the tub drain open, or using a wall socket. The most satisfying part was when I finally got to drive away.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
T8742INseans, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Enjoyed my stay, room was clean, quiet and comfortable. Grounds were beautiful. The breakfast was much more than I expected, the food was hot, and the taste was more that I thought it would be, the staff kept the table cleared and washed clean after each use, and the food was replenished quickly when empty.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
217giselem, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

Came to visit family. Stayed two nights. Had stayed here before. Was not disappointed. Check in was quick and easy. Had already been upgraded to a room with a jacuzzi tub. Liked the little welcome gift, water and some snacks. The rooms are slightly dated, but they are immaculate. The room was enormous, we never felt crowded. Breakfast was plentiful. Usual assortment, cereals, breads, waffles, etc. I love the all day coffee/tea/fruit water offerings. Nice touch. Plenty of parking. Nearby to restaurants, gas stations, the mall. Found the best rates on the best western website.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cindy l, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It is so rewarding to hear about your five star experience at our hotel! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

The location of the hotel near the White Mountains is great and the hotel itself is excellent. Over the past twenty years or so we've stayed at the hotel dozens of times and have always found it an enjoyable experience!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Our overall rating would have been higher but for the dreadful service and quality of food we received from restaurant which sits nearby the hotel. But first to the hotel itself and the staff. The hotel is of a high standard, clean, well designed with ample parking and a good selection of food for breakfast. The staff and especially those who were working the evening we arrived could not have been more professional and helpful. A credit to the company! Had we just been scoring the hotel and staff we would have given 100% However we also visited their restaurant which is only a short walk. We ordered some drinks and food but when my drink order did not arrive I explained to the waitress that we had come a long distance and were tired and could they bring my drink and our food as soon as possible. Our order arrived soon after, but we then discovered that the french fries were very cold and part of my son's battered fish was hollow with nothing but batter. The waitress apologised and eventually returned with 'replacements' as she was about to leave my wife noticed that we had not been given cold slaw which she believed was on the menu. The waitress assured us it was not part of the meal and as we no longer had menus in front of us and were even more tired we reluctantly accepted what she said. She returned a few minutes later with the slaw and said she and the chef had made a mistake. As we began to eat our meal my son noticed a large hair attached to the batter of his food and I immediately asked to speak to the manager about all that we had gone through A lady approached us and stated she was the manager and was fully aware of what had taken place and 'would take care of the bill' I explained that as had only eaten 4 french fries and were unwilling to eat anything else it was the least she could do! I also informed her that we were very unhappy with their service and quality and as Platinum members we would be writing to Best Western about our experience. To my amazement the manager became very indignant and stated 'that as I have taken care of the bill it is very unfair of you to contact the company' We quickly left the restaurant and informed the hotel staff of what had just happened. They apologised on behalf of the company and asked if there was anything they could do to help We were so tired by this stage we ended up having coffee and cookies for our evening meal It is by far the worse experience we have ever had from this company which we have used on many occassions and I WILL be writing to Best Western direct!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
R R, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. Your comments will be shared with the hotel management for improvements and we hope you will give us the chance to welcome you back so we may ensure your visit is nothing short of excellent.

I've stayed at this hotel several times. Never been disappointed. Stayed from 7th to 11th. Very comfortable. Near everything. Very nice rooms and breakfast is exceptional. I highly reccomend this,hotel when you are in Manchester. Close to,airport too.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
James F, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We appreciate your loyalty and look forward to your future visits!

The hotel & room were clean and well maintained. Staff was very cooperative, friendly and helpful. Breakfast was good and food fresh. The experience was pleasant and enjoyable. Location provides easy access to highway.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
X933SHalbertc, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We're glad you had a great time with us and we look forward to serving you again.

Best Western Plus Executive Inn & Conference Ctr in Manchester, NH - great location, really nice place. Has a great brew pub with good food right on the grounds. Nicely appointed rooms, with a fridge and very comfrtable beds. Very clean, tub and toilet separate from a double sink. Free wi-fi, breakfast, pool and health club. Had a great visit with family from midwest - we stay here every year!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jim L, Thank you very much for the compliments you give to our hotel! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Its been almost a year now and I can't believe I let this much time go by without taking time to write reviews of the places we stayed an attractions we visited last fall. Now we are planning a return trip to the north east. We spent two nights at the Best Western Plus Executive Court Inn and found the accommodations were first rate. The room was clean and the staff was extremely professional and courteous. The restaurant next door was one of the best meals that we had on our entire trip. Trust me, you don't have to be on the edge of the coast to have a great meal. Please let me recommend the scallops, because they were the best I have had in quite some time. Our stay in Manchester couldn't have been nicer because of BW and it's staff. thank you so much. TC

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TGCobb, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to welcoming you back during your next stay in the area.

Excellent value for the money! I would go back in a heartbeat, the staff was very good and they were very attentive to your needs. The overall Hospitality experience was wonderful and I will come back again thank you very much for all that you do.

After staying for 4 nights, we decided to extend our stay for 2 nights and the staff honored the same rate, even thought it was a holiday weekend. During the long drive home to NY we thought we left medication in the room--Had to call the hotel from the road, and they went above and beyond to check the room and also check lost and found while I was on hold. (We eventually found it in our bag!) Staff was excellent, room was very nice, clean and quiet and the breakfast was pretty good too. All in all a great stay and we would definitely stay again!

This Best Western Plus has really step things up for the Best Western Chain of Hotels. I would normally past by a Best Western when searching for hotels online but after staying at this hotel I will give the plus a absolute A plus.

Whenever I am in Manchester, NH, I stay at the BWP. Great staff, great indoor pool (I am an aquatic exercise nut), great location, and good price point. Excellent long term parking on site, when I use Manchester Airport.

Enjoyable stay. Disappointed with pool temperature. Hot tub was great. Free breakfast was pretty good. Cookies in the lobby after 4:30. Room darkening curtains worked extremely well. Very pleasant staff!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SoupyCyndi, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is wonderful to hear of the great impression we made with our amenities and services. We also appreciate your feedback regarding the pool temperature. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

Staff was friendly and accommodating! Nice and clean hotel. Next door to The Backyard Brewery which some of us visited and was a great place too. Will most likely go back the next time we go up to visit my brother and his family.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
spt2326, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We are all looking forward to your next visit and hope it will be just as enjoyable.

over all great experience's, Room's were clean, overall hotel was clean. Everyone we meet were super nice and helpful. Picked us up at airport, were there in no time and very friendly and even offered us places to go see while we were there. So we would definitely stay again, It was much nicer than some resorts we stay in . So I give them a thump's up.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3904OYlindas, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

I stayed in an ada approved room. Which was in need of repair.The shower seat was pulled out from the wall 2 inches,You could see it was not safe to seat on. I had to shower in my wheel chair, no fun. The water pressure was so poor coming out of the hand held shower, it was difficult to shower. You would have thought the maids would have report the problems.The breakfast was poor quality. I would not stay there again.

We loved the room (2 queens suite), the pool area and the fitness center. Not 5/5 because the breakfast. We were there 4 nights and each morning it was the same story: the 3 women working in the breakfast area spend most of their time in the kitchen with cell phone in hand and we have to ask for refilling.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
anonyme1955, We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with our breakfast staff. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the staff. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again.

I stayed at the hotel for three nights and also attended and Education Seminar for three days at the Conference Center. The hotel stay was great - the room was nicely decorated and the bed comfortable. However the best part were the staff - the front staff took the time to answer questions and were very friendly - and the staff at the Conference Center who served the food were wonderful they cared about our needs and wanted everything just right - you don't see that quality and attention to detail that much anymore. Thank you!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
barbaramE1043SW, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with our staff and We can't wait to give you another five star experience!

Best Western was an excellent location for a family wedding get together. The hotel was clean, the staff very helpful, and we all enjoyed the facilities. Would definitely recommend this location for anyone planing this type event.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
E6664HRdonnac, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Your recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

We had a great weekend getaway. Best Western was just what we needed. Thank you for your accommodations. The room was clean and quiet. Great for some needed R&R. We hope to return again in the Fall or Winter.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 812spencerc, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. On behalf of our entire staff, we thank you for your business and we hope to see you again.

I stay here every time I am in the area. I am always made to feel welcome and appreciated. The rooms are clean and anytime there is a problem which is not often it is fixed asap. Breakfast is great and so are the cookies at night. One nice touch is the infused water in the lobby

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
379paulae, It means a lot to us that you've taken the time to share the positive features of your most recent stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We appreciate your loyalty and we are looking forward to seeing you again.

Place was clean, comfortable. Staff were friendly. Had inside pool and game room as well as gym that I didn't have a chance to use. Enjoyed the rocking chairs that were outside the front door. Grounds were pretty. Plenty of parking.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jks336, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

The hotel is clean but dated, the bathroom in my room had torn wall paper and the bed was a little on the lumpy side. The restaurant was good but overpriced for the size of the servings. The elevator was painfully slow . The free breakfast is average at best.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bob W, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations.Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

My husband and I have been staying at the Best Western over 8 years when there are functions at the Executive Court which is right next door, walking distance. We love that they have breakfast which is included.

Nice hotel, with great amenities. Breakfast was superb and the pool, gym were good. Loved the grounds and the grounds décor. Great facility. The staff were very helpful and great. The price was also affordable.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Albert N, Thank you for letting us know how impressed you were with our services and amenities. I'm glad that you enjoyed the value , hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We're glad you had a great time with us and we look forward to serving you again.

This hotel was a wonderful experience for us. We were greeted with a smile, gift bag filled with goodies and invited to join the Best Western Rewards, which we did. From beginning to end this stay was a very special experience for my husband and I. Next time we plan a trip to New Hampshire, we will call this property first to check on rates and availability.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D1644WWchristiner, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for taking the time to share this five star experience with our management, staff, and future guests. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

Beautifully groomed grounds surround this Best Western Plus Hotel...I felt like I was at a spa. The free breakfast was very good and had a good variety for all ethnicities to choose from. They offer delicious homemade cookies and brownies for guest in the afternoons...Did I say DELICIOUS<3 !!!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear audreyjk2017, Thank you so much for your compliments to our breakfast options and especially to our delicious homemade cookies. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

I attended an arbitration held at this hotel and stayed the night before. The room was fine and of ample size. The conference room facility was large, although it was in the basement of the hotel along with the gym, the pool, and the laundry. Breakfast is included at this hotel but I would not recommend it. I had cereal which was mis-labeled as a different brand from what I believed i was getting. The eggs seemed to be processed or frozen. In my room the air conditioning was a little deceptive as the wall unit instructed the user to use the wall control. Nothing worked. When I called the front desk I was instructed to utilize the unit's controls even though the instructions say not to use them. I would recommend that each room with that issue should be marked better. It appears that this hotel may be the best in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear RcikS, Thank you for taking the time to complete our survey and share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner and the breakfast offered . We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Not sure that I want to share how my family and I appreciate this hotel. This BW is not your Ritz Carlton and some of the decor is dated - but I was told it's being updated. HOWEVER - its kept really clean... in a safe area and you really do get 5 star treatment with customer service excellence.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wayne K, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

This was an overnight trip to attend a Wedding at the home of a family member. To book it was quick and simple. The hotel was clean inside and out! The room was like new and spacious. The room came with free breakfast which was fantastic--everything was fresh and hot --and no waiting around for the staff to refill anything. The staff never got in the way when it came to Ge ting your food--the same staff was polite and courteous to the guest. The only downside was the strong smell of chlorine throughout the first floor and in the elevators from the pool on the lower level. We did not have the opportunity to eat at the new restaurant that was recommended by the staff and who dies the room service orders --maybe next time.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear V9783ILgeorgeb, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your comments regarding the smelled of chlorine has been addressed. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Pros: Professional and courteous staff. House Keeping is on top of keeping the rooms clean. Affordable. Visually appealing. Cons: The guest rooms are getting run down and have several minor issues that tend to add up. Hire or expand the handy man staff. The breakfast buffet is hideous. Our group of 20+ ended up going down the road for breakfast to get better food. Frozen Egg paddies that are thawed out? No thanks. No Bacon? No thanks. Up the quality of this offering and get a cook on duty to handle this process. Currently it comes off cheap and what you get does not hit the spot........at all. Those two cons get addressed and the place is a good solid 4 star rating.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Carln0130, Thank you for sharing your experience with us. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

We had a wonderful experience. The breakfast buffet was above average. The pool and hot tub were well used by us. The grounds were manicured and provided a a pleasant space to relax, read and stroll. If at all possible, we WILL use Best Western for our future vacations and break-away-experiences.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D2500ORcharlesl, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is wonderful to hear of the great impression we made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable.

Great trip. Stayed a few days to golf - perfect location. Loved the bed and jacuzzi. Breakfast was very convenient and nice to have included. The food was okay...your typical complimentary breakfast food. We will go there again.

Good location, easy in easy out, very nice restaurant on site, quiet setting, well groomed grounds. We were visiting family in Manchester, and this hotel was located only a few miles away. Easy access to I293 and Rt 101.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Duanea, I am happy to learn that you enjoyed the value and the amenities of our hotel. We are also happy to hear that you found the location to be so convenient for your needs. We are so glad that your stay was enjoyable and we look forward to seeing you again!

The staff was extremely friendly and helpful. The room was very clean. The decor was nice. The outside garden was beautiful.We were there to attend a wedding. Overall one of the nicest hotels I've stayed at.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Brenda, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We are all looking forward to your next visit and hope it will be just as enjoyable.

Staff were exceptionally accommodating as we were part of a wedding guest party.The rooms were modern, clean, comfortable with refrigerator and coffee machine.The bed was extremely comfortable! The price was very reasonable given the generous size of the room and the high end bath products provided . Location was good, set back from main road so it was quiet. We did not use the swimming pool. Breakfast was OK.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jennifer, We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We aim to impress with our breakfast, hospitality, and comfortable accommodations and will work to improve the areas we can. Thank you for your time and we hope to have you back for a future stay again soon.

I have always stayed at Marriott brand hotels, and this was my first experience with Best Western Plus. I was very pleased with everything at the Best Western Plus hotel, in fact so pleased, I will be seeking out Best Westerns whenever I travel.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gail, We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful and you will be returning for another stay with our Brand. We hope when you return to the area we will get the chance to serve you once more.

Great staff, clean, and friendly! Food for breakfast was different every day and equally yummy. Lots of variety for all appetites. They put out cookies in the lobby for the afternoon slump and provide for all types of guests from business to family. One family had a take out dinner in the breakfast room and the hotel accommodated them with grace. Great stay!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D9666NZlynnw, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality, cleanliness and compliment to our yummy breakfast, We will happily share your comments with our staff, Chef and we look forward to seeing you soon!

I stay here 2-3 times a month, and this hotel is one of my favorite Best Westerns to stay at. The staff is always professional, courteous, and helpful. The rooms are always clean and comfortable, There are lots great places to dine close by. Their breakfasts are always very good, with a great selection to choose from. It is a great way to start a day. This hotel is a great value for my money.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Paul, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. Your loyalty is truly appreciated and we can't wait to see you again!

We stay at this Best Western on our trips to Maine every two years. We fly out of Manchester back home, so it is only a one night stay. We have never been disappointed in the cleanliness, hospitality or the food.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bhall217, Thank you for your kind comments and 5 star rating! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Everything about my stay at the Best Western Plus was a pleasant surprise. I checked in easily with a very pleasant receptionist who in addition to getting me checked in, arranged for a shuttle to get to the bus station the next morning. The room was spacious, spacious, very clean and the king size bed was most comfortable. I also appreciated the mini fridge and microwave oven. The next morning I used the workout and weight room and after getting cleaned up, I enjoyed the breakfast of an omelet, sausage and potatoes as well as pretty decent if not fabulous coffee. In addition, they were very helpful in trying to track down a misplaced item. (must have fallen out of my bag at Logan airport.) All in all a most acceptable stay. I'll definitely be back#

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wally W, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

We had to change rooms b/c our room started to smell like someone was smoking in it. Not sure if it came from another room or outside & somehow vented into our room. We were upgraded to a suite. However, the suite air conditioning unit in the living room area would not adjust so it was always btw 59-61 degrees! Freezing!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Stephanie W, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. also, I want to apologize for the air conditioning issues and We wish that you did inform us during your stay so we can resolve the matter immediately. Thank you and we hope that you choose our hotel again!

Hotel was clean, rooms a little dated, but cleanliness is whats important to me. Breakfast is EXCELLENT, lots to choose from and great quality. Staff is SUPER friendly and welcoming. Nice pool, hot tub and fitness area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 950danetteg, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Had a one night stay at the BW+ and were completely satisfied. Check in was super fast and welcoming. Friendly staff throughout our stay. Rooms were clean and fresh. All day coffee/tea and fresh fruit water is a nice touch. Breakfast was excellent, many choices of hot and cold items. Modern updated hotel. Would definitely stay again if in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear NYCAlarmGal, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. We are happy to hear that you enjoyed our hospitality and breakfast! It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

We couldn't be more pleased with our stay. This was the first time will use this hotel and we couldn't be more happy. Our room was nice and clean and comfortable no complaints at all staff is extremely friendly and helpful. The free hot breakfast was amazing and it changed daily so you weren't always stuck with the same thing day after day. The stuff for the breakfast made sure everything was full and rotated everything was fresh and perfect. We also like the game room it was a lot of fun to just go and play pool or video games the pool was clean the only downside to the pool is it only 4 ft deep and its entirety we would have liked it better if it was started at 3 foot and went as deep as 6ft or more. During our stay the elevator closest to our room broke down and for the rest of our stay we had to walk farther to the second elevator that would be the only negative thing we would have to say about this hotel. We will definitely be using this hotel anytime we are in the area. Overall our experience was amazing and we couldn't ask for more.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear marymQ1507FE, Thank you for sharing this five star review of our hospitality and your compliment to our breakfast service. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

The staff at checkin and checkout were very nice, helpful and courteous. Everything and everywhere in the hotel was spotlessly clean, thanks to all of the housekeepers. The beds and pillows very comfy. My only complaint was that the temp. control didn't work. I couldn't turn the temp. lower. I didn't say anything until checkout because was unpacked and didn't feel like changing rooms. I did tell the staff at checkout and they were very concerned. I know they will fix it. That being said, I will stay there again if I have to go to to Manchester NH again.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear jenniferdW5116YJ, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Super friendly staff, clean comfortable room and amazing free hot breakfast with a niffty waffle maker and berries, warm syrup to put on them!! Enjoyed my stay!! They offer fresh baked cookies in the lobby every day too!! It is a just 2 miles out of the hustle and bustle which I also liked..quiet.

The hotel is large. Our room was very nice. Breakfast was good. The welcome bag was unexpected, fun, and appreciated. What was missing? Welcoming and friendly staff. Not a one wore a smile or seemed like they were happy to be there.

I booked a room on a travel site and was quoted 245 with taxes and fees. When I checked in the woman told me it would be 274. My husband decided we would stay another night. When we spoke to the woman at the front desk she said my card would not be charged any extra money for the third night. Well it was, before my husband could put the extra money in my account. This caused my account to overdraw. And there were four different amounts being held as pending charges. When we checked out the total was 386. They put that as a pending charge. The next day the money was taken from my account, but the 386 pending was still on my account. It stayed on my account for 8 days after I checked out. I spent a week in PA after I left there and had to have my husband deposit money into my account twice because Best western had almost 400 dollars of my vacation money tied up. I was unable to see most of the attractions in Philadelphia because of lack of funds. Thankfully I had purchased tickets and meal plans for Hershey park in advance or my grand daughter and I would have starved. If you stay here pay with cash upon check in. The carpets were dirty, and one section of flooring on the second floor felt like it was a hole covered by carpet.

This hotel would be a three star and at a three star level it's pretty good. A bit of mould in the bathroom and it is located in an isolated area but for $99/night for 2 queen beds and including breakfast, I thought it was a pretty good deal! Definitely not a destination hotel but a great stop over. Restaurant is across the parking lot and while the decor was very dark and dated, the service was excellent and the food was home made and quite delicious.

We spent one night there and the hotel was excellent from service to cleanliness. Room was very clean, staff were very friendly and helpful. Hotel at reasonable price. Close to airport. Highly recommend this hotel!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear iwonaoconnor1961, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality of our staff. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

This property is wonderful. Grounds are stunning and the staff were all very friendly and helpful. My room was very well appointed, clean, comfortable and all the amenities I could need. Complete with a fridge and microwave. I would highly recommend this hotel for any of your stays or events.

Entire motel was very clean. The room was a nice size and comfortable. Close to airport. The room was quiet. Shuttle service to the airport was quick and departed on time. The staff was very friendly and helpful with any requests and suggestions on restaurants.

Audrey the desk clerk at check-in was awesome. She took our needs into consideration and offered alternative room arrangements as we had reserved our room thru a 3rd party and they had placed use in a room which did not meet our needs. Breakfast was fantastic with multiple options and very filling. I have not stayed at a Best Western in many years but the plus facilities appear to be top notch. Still a budget friendly facility but with several perks to make your stay more enjoyable. Only issue many of the video games in the the game room did not work but I really wasn't there to play Pac-Man jr.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear notenuftravel2017, Thank you for leaving your five star rating of our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities as a good value for your money. We are all looking forward to your next visit and hope it will be just as enjoyable.

We received a free upgrade to a huge room and thuroly enjoyed it, the breakfast was terrible, the eggs where like rubber and the hash browns wherent cooked. The machine for change in game room was broken so you couldn't use the game room.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear ericpR1272PD, Thank you for taking the time to let us know how you enjoyed your stay with us! It is also very helpful for us to hear your comments on the breakfast where we can improve. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

We stayed there for one night. The staff were friendly and helpful. The rooms are basic but clean. We had a good/fun breakfast, we were able to make our own waffles which was fun. The location is out of town but it is nice and quiet.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear DonCork, Thank you so much for your compliments to our breakfast options and service. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

The bed was very comfortable, and I am one that can rarely say that. The only thing that would make this room better would be a microwave. The Wi-Fi was good. The room was clean. The room was a little warm before I turned down the thermostat. They set it high.

The receptionist was not helpful, stood behind another guest for 5-10 minutes with my toddler waiting to check out as they chit chatted and I had to finally interrupt them. The shower in our room wouldn't drain so we had to stand in dirty water while we showered. The pool was absolutely digusting and the area around the pool looked like it had been cleaned for months, dead bugs, dirty towels laying around everywhere, band-aids, the jacuzzi had a brown tint to the water. The walls are paper thin and the room next to us had their tv as high as it would go and were so loud that we couldn't get to sleep until after midnight. Definitely not worth the price at all. You get what you pay for. Completely unmsatisfied.

I've stayed a few times at this hotel for my child's swim meets at the Raco pool. Staff has always been friendly and competent. Rooms are always very clean, beds are always comfortable. Breakfast is better than most budget hotel breakfasts, as they offer chili, cheese sticks, other items not offered at other budget hotels. Breakfast area is clean and staff keep food items well stocked. TV and wifi are great. I wouldn't hesitate to recommend this accommodation to anyone.

The hotel was clean and comfy, had to turn our own air conditioner on but cooled the room right down. Upon check in we were given a bag with water and a few sweets as well as a crunchy snack, cookies and water were also available in the lobby. Breakfast was ok, checkout was fast and easy.

Hotel was excellent in every way, very clean and up to date, n every way, staff polite & helpful, very good food at breakfast, adequate parking, grounds and building very neat, internet worked well, everyone very professional, had no problems or issues with this visit.

This is a great hotel, with great staff, excellent gym facility and a restaurant and brew house next door. The rooms were very nice and the food and beverage selection at the restaurant was great. I had the filet and it was excellent. I highly recommend this hotel for business or pleasure.

We stayed here for our daughter's wedding. A lot of us! The hotel staff were extraordinary. First rate,actually, and I am very picky as I travel a lot for work. They could give the 4 Seasons a run for their money in terms of customer care and service. Very impressive! I wish there was someone to help with bags and luggage. I wish the bedding (mattress and pillows ) were more upscale. And the bathrooms need updating. Having said all that it was a wonderful stay.

This is about the only place I visit for work where my bride comes along! We both love the hotel, the gardens are beautiful, though they do need a bit more attention to make them exquisite. The staff is always excellent to us, and we stay here 2 - 3 times per year. You can't go wrong with a stay here! Just a note - why Chili-con-carne on the breakfast menu everyday? That is the crock pot that used to hold my oatmeal, and now I have to eat instant oatmeal!

Great location, off the beaten track. The grounds are lovely, flower gardens for weddings, plus the hotel is surrounded by woods. You would never know you are minutes away from the airport. Never have to worry about parking space when I bring my trailer, plenty of space even when the hotel is booked full. Rooms always spotless, staff the best. Wouldn't stay anywhere else.

A nice clean room and bathroom with good toiletries. Comfortable bed. But : corridor noise can be clearly heard; noise travels between rooms; the breakfast offering is poor (3/10). There was a good fruit and yogurt selection but the hot offering was poor quality and the English muffins were awful. Coffee ok. We would not return.

This is the second time that we have stayed here. Both times was to attend nephews graduation. The room and staff was excellent. We have a service dog.,There were no questions or hassels. The room was excellent,very clean with no smells as to other animals.The staff very friendly. The welcome bag was a really nice surprise.

Excellent housekeepers - this is the cleanest hotel! I stayed at a more expensive hotel and it wasn't nearly as clean or well appointed. After driving 8 hours, it was a treat to stay at this Best Western. I will stay there again and I highly recommend it to others.

First Time At Best Western. Check In Was Very Good Very Polite. Bed Was Ok. Jacuzzi Stopper Was Not Working. I'm Very Happy That You Had Pergo Floors Put In. Which Made It Much More Cleaner Than Carpet. Over All Stay Was Average For The Money.

Thank you for the upgrade to a suite. Very efficient, nice hotel for a very good price with full breakfast. Restaurant next door is only fair. Very convenient to airport with free van. Also enjoyed the indoor pool for some late night exercise.

I booked my stay through Booking.com two months prior to my stay. In that span of time, the credit card I had used to book was subsequently used to pay for Uber rides in Africa, so essentially, my reservation was being held with a cancelled card. So that being said, I received a call en route to New Hampshire asking if I was coming to stay. Of course I was although the credit card issue wasn't discussed. I asked to make sure there would be a shuttle to the hotel because of my late arrival I was assured that a neighboring hotel would be able to pick me up. So I arrived, picked up my luggage and called the hotel to be picked up only to be informed that there is no shuttle. The desk clerk suggested that I either call a cab or wander through the airport to look for a car service to bring me to the hotel. After calming myself down at 1:45 a.m., I wandered over to the rental car counters and very fortunately was able to pick up the car that I was supposed to pick up later that morning. I checked in and was essentially shamed by the clerk because the card I had used to book was declined(cancelled). So I gave the clerk another card and was asked why I wasn't using the same card I had used for the reservation??? Doh, because I cancelled it? So I arrived in my room and was greeted with one of the two queen beds with the pillows piled up like someone had watched tv. There was also a butt print on the bed, used towels in the bathroom and trash in the waste basket. So at 3 a.m., I was fortunate enough that the other queen bed looked pristine, and to bed I went. So at check out, I asked to speak to the manager and was told that there wasn't really one. Oh, lest I forget that the hot breakfast items were tepid at best. So I was charged half price for the room and was told that someone was probably moved to a different room and the room wasn't flagged properly in the computer. Sorry, but I expect more from the Best Western brand than I experienced. Figure out the shuttle problem, the shaming clerk and miscommunications throughout this experience. By the time I hit the hopefully clean bed, I was up for thirty six hours and would have appreciated simple, basic service.

Had a great place to stay for our trip at the NHRA Epping New England National Hotel staff great room great Offered a rebate to the closest restaurant The Yard Food Was also great and price Too We Will most likely go back next year maybe for a 3 night stay next New England National Epping NHRA

Pretty average overall - nothing exceptional, but also nothing terrible. Rather clean overall. Nice sized indoor pool, but cold for an indoor pool. Nice spa pool. Decent gym, but some equipment was not in working order. Construction on 3rd floor restricted elevator use, which made it difficult hauling luggage up steps, but it is what it is. Room thermostat did not seem accurate with temperature reading, and would turn itself on even when turning the fan OFF. Breakfast was ok, but instant eggs were not very appetizing. All parking was located behind the hotel, which was a bit odd, but not really inconvenient. Overall, nothing exceptional, but not a bad experience.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear matthewmV111XR, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management.We can't wait to show you how we continue to improve based on feedback like yours.

Good times great place to stay between staff great amenities and great breakfast nice pool easy access offered a razor and shaving cream because I forgot mine at no charge not many places would do that made you feel important

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear carl a, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I've been at this hotel many times, and I'm always pleased. The location is great for easily getting to the airport as well as destinations in all directions. Clean rooms, friendly staff. My only suggestion is that you book the room directly through the Best Western site. I booked through an online site so I didn't get BW points... Same price.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Audrey L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

My husband flies into Manchester, NH every five weeks and works near Merrimack, NH. I went with him this time since I have never been to NH. Location was great. We was able to stay with our 9 month old puppy and took her to All Dog day care camp during the day. I was able to explore the area while my husband worked. Had to pick up the dog by 6:30 pm. All worked out great. The hotel has restaurant called The Yard. They even delivered to our room for a small fee. Convenient and good food. Front staff helped me find places to explore with my schedule. They printed out directions every day. I suggest the art museum in Manchester. I also enjoyed the Shaker Village in Canterbury and learned some history of the area. There was lots of hiking trails. The mall near the hotel offered great massages.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Loretta K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I am disabled and I was put in a room that was the furthest from the front and I couldn't walk to the restaurant for meals.The front desk staff was very unfriendly. There was no tissues in the room and when I asked for some I was delivered a roll of toilet tissue.. I would not stay at the hotel again

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear haroldrossp, Thank you for your review, your feedback and your comments regarding your stay. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

We have stayed at. this hotel 7 times out of 8 in the last 8 years. Only missed one year because there were no rooms available. You need to reserve in advance if you want a room. We stayed 5 days all of which were enjoyable. Beds are comfortable and guest rooms and common areas were very clean.

Fine property in spacious grounds with good parking. Rooms are spacious and well equipped. Heating/air conditioning is somewhat temperamental.the buffet breakfast works well. Front desk staff are very efficient and friendly

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Maurice K, Thank you for your compliments to our staff, hospitality and breakfast layout. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

We have stayed here numerous times while our daughter attended a nearby college. It is home away from home to us. We have always been given our choice of rooms. When the hallway we used to stay in became the "Pet friendly area", the staff went out of their way to accommodate due to my allergies. We've recommended this great hotel and friends have been just as pleased as we.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
MJ G, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our hotel. Your loyalty is truly appreciated and we can't wait to see you again!

Stayed on the third floor may 19 7 20, 2017. The hallways are under construction; that's ok but they just threw down some pieces of carpet on the floor and they are all filthy. We all need plenty of wall outlets for our devices but you won't find them here. All of the plugs are hidden behind heavy furniture. Worst of all is the paper thin walls. My first night I listened to my neighbor's tv until midnight and someone coughing all night. The next night they had a party until 2:00am. the sound deadening is none existent.

BestWesternHotels, Corporate at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

You can tell this hotel thinks highly of it's customers! They give attention to detail and make you feel very welcome!! Front desk was quick to check me in and the restaurant was great. Food dishes were huge so bring your appetite. Constant upgrading is very noticeable!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear deborahln, Thank you for leaving your five star rating of our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

Second time staying at this hotel and I would highly recommend it to anyone. Pretty, clean, and safe! Fantastic breakfasts. I wanted to take the bed home with me I slept so well each night. Even with the hotel full on the weekend my room was quiet. Great place and great staff!

Best Western has always satisfied our every need! Wheter we stay at a Best Western Plus or the Best Western, we have never been dissatisfied. This was a BW Plus and it was truly excellent! The breakfast was enjoyed by everyone in our family from a 4th grader to me, a senior citizen! The pool & hot tub was a wonderful entertainment for the entire group of 8 regardless of age. The teens enjoyed the game room and exercise room also. A wonderful experience!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Cathleen, Thank you for letting us know how impressed you were with our services and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Great stay following a great event at The Executive Court Center. Strongly recommended if you need a place to rest. Room was very clean and comfortable. Huge king size bed.. Staff was beyond friendly. Great parking accommodations. Easily reached off S. Willow St. Our second time staying there, and we will surely stay there again next time we stay overnight in Manchester.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear raymondt667, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

Stayed down the road for a day and that will be the last time for that place so here we are to try this place out and it was very good except for one night when the next room over decided to play their TV loud till 3 in the morning.. Next day I went to the front desk with 3 ladies there and all 3 were very nice and listened to my concern. They offered another room and I declined and they said they will talk to them. Well about 7pm that night I got a call from the front desk and the lady said they couldn't get ahold of them so they want to move me to another room so our last night there we can have a great night sleep. The lady at the front desk insisted to deliver the new keys so she brought them up to me and must of apologized about a dozen times.. I told her it was not her fault and thanked her. We travel to NH usually quarterly so goodbye Sleep in and hello Best Western Plus.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear John K, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't wait to give you another five star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

My Husband and I have stayed here on numerous occasions.We Booked May 3 to the 6 .Thursday came back to room at 4:00 Bed never made ,Coffee not replaced Trash was emptied.Friday arrived back in Room around 2:3o Bed not made ,Trash full ,Towels still on Bathroom Floor .I personally went to Desk asked for Towels .Women at Desk very rude said maybe they haven't gotten there .I said well they didn't Yesterday either .She goes well was there a do not disturb sign .No there wasn't !! Well you want me to send someone down (no I'm all set my husband emptied Trash and got more cups .Very disappointed in this visit .

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Darci K, Thank you for taking the time to write this review and share your experience. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards.

Nice hotel from the time we pulled into the parking lot, entered the hotel and checked in by friendly staff. Room was clean. Liked that it included a microwave, small refrigerator, iron and hair dryer. Had a small coffee maker but would have preferred a keurig (not that it changed our 5 star rating). Included breakfast which was wonderful. It offered everything from cereal, bagels, pastries to eggs, pancakes, waffles. Yogurt, cheese, fruit, juices. They included everything! The microwave we had was a little temperamental so they immediately replaced it. This was the first time staying in a Best Western and now we will not stay in any other hotel. Would highly recommend!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear cdquinn1, Thank you so much for your kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

I stayed here for a training class in the area and was very pleased with shuttle service to and from the airport. Staff was friendly and very helpful. The rooms were clean and the beds were comfortable, I truly enjoyed my stay and a nice warm breakfast and coffee every morning !!!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W5318RHsusanw, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN PLUS Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

Very spacious room, very courteous staff, indoor pool, ample parking, games room, spa, if we are in the area we will go back there for sure. Breakfast is boring, you can add some vegetables to the menu. In the end worth the price

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear moty k, I am happy to learn that you enjoyed the value and that you have rated our hospitality and accommodations so highly! It is also very helpful for us to hear your comments to our breakfast where we can improve. Thank you for taking the time to share your positive feedback and we hope to see you again soon!

The staff was very pleasant and helpful. Utilized the shuttle service from airport to hotel and back. Both were done very timely and assisted with my bags. Hotel is clean and comfortable. Location does have a bar and grill in parking lot but there is nothing else within walking distance.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Marie S, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We enjoyed having you here, and hope that you will come and stay again next time traveling through!

Great rooms , friendly staff, excellent hot breakfast. Very pleasant experience. The cookies placed in the lobby was an added bonus. the pool was clean, and the beds was comfortable. Would recommend this hotel, definitely on of the better Hotels I stayed in.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear michaeldJ2226VY, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your comfort and cleanliness are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Your 5 stars review and recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

We have stayed at this hotel before. It is convenient to our destination.The Hotel is very clean and has nice amenities like an indoor pool, game room and workout area. Although we drove to the hotel, it is very close to the regional airport. The continental breakfast has expanded since the last visit, the offerings are good and is very convenient. We will be staying here again!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Samantha M, Thank you for letting us know how impressed you were with our services and amenities. I am glad that you enjoyed the value and the convenient location of our hotel! It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

We were on our way back to Boston after a trip in Vermont. We found that this hotel had a reasonable rate, so we tried to find it. Google maps got us lost for a while, but we eventually found the hotel. The hotel is quiet and clean and the rooms are reasonable in size. The only negative we experienced was the stench of chlorine in the elevator coming from the indoor pool. The best part of the hotel was the greeting and help by staff, especially Audrey. She helped us get an even cheaper rate than we had seen advertised. We were very tired after a long day, but she relaxed us with her welcoming attitude. p.s. The nearby restaurant recommended by hotel staff was, at best, mediocre. The free breakfast in the hotel was the typical BW warm breakfast--not great, but filling.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear island_rabbit, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Wonderful hotel! Everything was positive.......clean room with very comfortable bed. Hotel staff was helpful and friendly. Complimentary fresh coffee and cookies. I would stay here again and again. Highly recommended.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

We came to Manchester for a recertification of our CCI service dog's license at the Bass Outdoor Store in Hooksett.We needed a hotel ,so we decided on this hotel after seeing their advertisement on the hotel sites.The hotel was clean and all that we expected and more .The staff was accommdating and met all our needs,The pool and hot tub,whirlpool were excellent,The breakfast buffet was excellent with many choices,probably one of the bigger ones I have seen in the many hotels I have been too.The hostess,Susan in the breakfast area was very gracious and helpful to us ,because we have a handicap person in our party.She was just great.Kudos to her.I will return to this hotel without a doubt if I have to go to this area again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Bobby221221, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!