ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Executive Court Inn & Conference Center, Manchester

4.5/5  - basé sur 1037 notations.
13500 S Willow Street, 03103-2387, Manchester, United States - See map
Best Western Plus Executive Court Inn & Conference Center - Best Western Plus Executive Court Inn & Conference Center The Best Western Plus Executive Court Inn & Conference Center is ideally located in the center of Manchester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover the best of New England at this Manchester hotel- close to Manchester Regional Airport and the Loudin Speedway. The Best Western Plus Executive Court Inn & Conference Center is ideal for both business and leisure travelers. Guests staying at this hotel in Manchester will enjoy friendly customer service and an array of amenities at an affordable rate. This hotel in New Hampshire is a short distance from the Verizon Wireless Arena, the Christa McAuliffe Museum, Gill Stadium and the Charming Fare Farm. Visitors looking for something to do in Manchester will be close to the White Mountain Region ski area, local golf courses and Hampton Beach. This Manchester New Hampshire hotel offers spacious, well-appointed guest rooms and suites including kitchenettes, complete with microwave, free wireless high-speed Internet access and cable satellite television with HBO®. Guests will wake each morning to the aromas of a delicious complimentary full hot breakfast. Additional amenities at this Manchester inn include an indoor heated swimming pool and hot tub, fitness center, airport courtesy shuttle and game room. Corporate travelers staying at this New Hampshire lodging will love the onsite business center and meeting facilities-perfect for family reunions and weddings! Pets are welcome with restrictions. For a fun-filled stay in Manchester, New Hampshire stay at the Best Western Plus Executive Court Inn & Conference Center.

Best Western Plus

Hotel Executive Court Inn & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Game room
    Game room
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1038 guest reviews
NOTE ISSUED
Excellent
586
Very Good
302
Average
87
Poor
39
Terrible
24
REFER TO NOTICE
Business Business
220
Couples Couples
289
Family Family
353
Friends getaway Friends getaway
75
Solo travel Solo travel
68
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business weekend was great"

5
15/11/2018

Last weekend I was at a convention hosted by the BW Plus ECI (sorry too long of a name to spell out). I was apprehensive to stay here because my last experience at a Best Western (In Pennsylvania) was awful. To my surprise this was a very nice hotel and a super helpful staff. All the little things from cookies in the lobby and towels at the pool, to the big things like WiFi and a very nice room were great. When my key card could not open the door to the hot tub, the manager came down right away and fixed it. I have no complaints at all, I will be back again next year!

"Amazing...pet friendly....friendly staff.."

5
13/11/2018

Staff was sweet and friendly. Pet friendly. Delicious breakfast buffet with tons of options included in room price..delicious and all you can want!!! Clean rooms. Fair pricing. Beautifully decorated hotel.Feels like home. Comfortable. Will be rerurning...soon. I definitely recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mobile53791009649, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. Pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Well Maintained Hotel with Beautiful Grounds"

4
11/11/2018

I stayed here for one evening after arriving in MHT on a late night flight and while the style of the rooms and smaller bathrooms clearly indicate that this is an older hotel, I found it to be very well maintained, professionally staffed, comfortable and quiet. The Wi-Fi was reliable, the complimentary breakfast was quite good and there was plenty of free parking. A pleasant surprise was the beautifully landscaped grounds that was quite extensive as it wound through the conference center facilities and I enjoyed an early morning stroll in the cool air about the hotel's grounds.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve1362, Thank you for letting us know how impressed you were with our beautifully landscaped grounds. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We welcome you to visit our hotel again in the near future. Have a great day!

"One of my fav's for business travel"

5
10/11/2018

I love this property. Convenient, clean, great staff. Rates are great, property is too. Rooms and bathroom are clean. Very few issues with noise and I have stayed here 25 nights in the last year. Say Hi to Win and Igor!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I can't begin to tell you how much we enjoyed reading this review ktmush2! Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. We enjoy sharing these reviews with our staff and can't wait to give you another five star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel!

"Great room"

4
03/11/2018

Beds were very comfortable. Wi-Fi worked great on all our. It was quiet even though we were near the front entrance and the airport. Had an early morning shuttle to the airport, so we didn't experience the breakfast. We received a goodie bag at check-in.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AZcholla1, Thank you for letting us know how impressed you were with our bed and Wi-Fi. We seek to give each guest a very comfortable and accommodating experience and we are to hear of our success in this ambition. We look forward to welcoming you back during your next stay in the area.

"Noisy and airport shuttle not early enough."

2
30/10/2018

The bathroom was old and had mildew. It was a very slow check in. I was kept in a week by a loud TV in adjoining rooms and wish I hadn't booked. The website wasn't clear about having to pay per day for parking. I had to book a taxi for my early flight and when I commented that the shuttle should run earlier the check in desk rolled her eyes and said there wasn't enough of a need. But she was also very adept at scheduling an early morning taxi.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
emilyej2017, I want to apologize for the bathroom and shuttle issues and to assure you that this inconvenience has been addressed thanks to your feedback. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. I do wish that we would have exceeded your expectations of service and accommodations and I hope you'll return to enjoy a five star experience.

"Fit the bill."

4
27/10/2018

This was my second stop on a three-day lecture mini-tour. Spacious suite, relatively quick check in, though they could have used a second person at the desk. Close to shopping and restaurants. Excellent conference facilities, and a good, not great, work-out facility. Ample parking--no added charge. The grounds were lovely. The only real negative was a mini fridge that leaked. I could have called to get it fixed, but was too tired. Told them when I checked out.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
B4291GUcharlesa, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the shopping and food chains. I do apologize for the leaked fridge and your feedback are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.

"Just perfect"

5
21/10/2018

A very nice and comfy place. Noise is kept to minimum, access to many restaurants, shopping places and even a Harley Davidson store in the area (a major plus for me) the pool is nice as well as the spa. I stayed in a king suite with a jacuzzi which is very nice. The personnel is very caring and professional, the breakfast really impressed me, so far one of the best I've seen staying in many best western hotels. Will most definitely come back to this one, I noticed they have a gas grill for guests to use, maybe a nice trip in the summer will be here.:)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K2810ZNjorger, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We can't wait to give you another five star experience!

"Bumpy yet amazing"

5
20/10/2018

Had some minor issues but the staff was very accommodating and went above and beyond to make it worth it in the end and they handled it like it was there pleasure to fix it most definitely love the staff

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bosprincess83, Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

"VERY disappointing"

1
18/10/2018

Unfortunately the room had been sprayed and/or cleaned with an awful smelling fragrance. It was sweet, cloying, and STRONG. When I mentioned it to the manager, she offered us another room to stay in which smelled equally as bad. When we returned home the smell was still in our suitcase. All our clothes and jackets had to be washed or aired out. We will not stay there again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
donna g, I am so sorry to hear about the difficulties that you experienced due the unpleasant odor in your room. I can't begin to tell you how much we appreciate your time in bringing these matters to our attention. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Amazing hotel; beds were very firm though."

4
17/10/2018

Beautiful hotel, great service and while the location isn't most optimal for someone looking to party or anything like that (as there aren't many food places within a 5 minute drive away) it was still an amazing hotel. Also, the Backyard Brewery next door is awesome. You get a coupon when you check in!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
shannonplease, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the Backyard Brewery. We look forward to serving you again!

"Excellent Hotel"

5
15/10/2018

The Best Western Plus Executive Court Inn & Conference Center in Manchester NH was a great place for our group to stay. The venue of the event we were attending was just across the parking lot. The hotel is not only beautiful but also has very comfortable beds, great water pressure in the shower, and a nice full hot breakfast. We will definitely come back!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
802Michelle, Thank you for letting us know how impressed you were with our bed, water pressure in the shower, and hot breakfast. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Maine 2018"

4
14/10/2018

Discovered MHT airport in 2012 as great alternative to Logan. BW provided disabled Vet discount (look under govt travel). Hotel is on the back side of the airport, quiet and clean with brew pub a short walk across the parking lot. Plenty of luggage carts, elevator. Breakfast is a little better than average with numerous choices (we stayed enroute to Maine and on the way home - saw two breakfasts). Only disappointment was the scrambled eggs. Scrambled eggs at BW New Orleans and Savannah and MHT were the same consistency as powdered eggs served in Vietnam 1968 - bounce on the plate and are rubbery - all the other breakfast items are first class. We will stay here again when in MHT

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Claudia H, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. Your comments on how we can further improve upon the guest experience are also very helpful to us. We're glad you had a good time with us and we look forward to serving you again.

"Very enjoyable and good"

4
13/10/2018

We had an amazingly good night's rest at Manchester's Best Western Plus Hotel. Not only was the bed very comfortable, but the accessible bathroom was exactly that - grab rails in abundance and a terrific pull-down shower stool/chair. Also one of the breakfast room staff actually came over to me and asked if she could bring me anything or help in any way. Seriously good!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Peter T, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We hope you're looking forward to your next stay as much as we are!

"dog barking and customer service warrant poor rating"

2
09/10/2018

When I arrived at this hotel there is a small parking lot of 3 or 4 spaces near the front door for people who are checking in or out. I thought that was convenient. When I stepped out of my car I immediately heard the very loud barking of a large dog. It was apparent that the dog was left alone in a hotel room, which was on the ground level in front of the little parking area. When I went to check in, I told the woman at the desk that I wanted to be in a room where I could not hear "that noise," which was quite audible even at the front desk. I didn't use the word "dog" because the noise type was obvious. At first, she gave me a funny look like I was weird or imaging things, then she said "you will be on the second floor and won't hear anything." She too did not use the word "dog." Her demeanor suggested that I was being a nuisance or unreasonable. But I gave her the benefit of the doubt and I went to my assigned room. On arrival in the room, I was astounded to discover she put me on the second floor directly over the dog's room and I could definitely still hear the barking. So I immediately returned to the front desk and asked for another room as far away from the dog as possible. This time it was a different clerk from the original one, who then was helping other guests, who commented that the owners of that dog must have gone to dinner because the dog was still barking loudly and incessantly. The second clerk gave me another room in a different wing where I could not hear the dog. That was an easy fix that could have happened in the first place. But I have to say I was so angry at the first clerk who knowingly put me directly over the dog when I specifically asked otherwise and she had acted like I was the problem. Mind you, I like well-behaved dogs in general but not noisy ones when I am paying to rest. I was not rude in anyway. It was ridiculous that any of the guests had to put up with that kind of noise. In terms of the positives at the hotel, they give loyalty members a generous goodie bag - better than I have had at other hotels in this chain. Was it to make up for deficiencies? The bag had water, chips, and candy. Other positives included the towels, which were unusually good quality and the bath water was quite hot. The room was very clean with new furnishings.The staff gave a coupon for a $5 discount at an adjacent restaurant, which I used. There were a few things that were weird. The bedside light switches were puzzling and inconvenient to use. If you turn them off using the metal dial switch on the lamp itself then you have to use a wall flip switch to turn them on. So do not use the dial switch - only the wall switches. Also the corridors are very long and there are not doors in the middle to let you go outside to your car. So basically most foot traffic has to pass the front desk, and it can be a hike to the rooms as this is a large conference hotel. Lastly, my room's (Room 217) door handle was wonky which made it hard to open. It hung down rather than parallel. The electronic key worked fine, so it was the door handle that was the problem. Also the room's venting system seemed connected with a kitchen. In the evening, there was a very strong odor of roasting meat that lasted for hours. I doubt it could have been somebody's takeout delivery because of the intensity of the smell. In the morning I smelled the breakfast bacon, but it was a comparatively mild smell. The included breakfast was so-so, the purported OJ was almost all water and I had to pour it out. The staff at breakfast was very nice and attentive though.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sladana, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I apologize for any inconvenience that you experienced due to the dog barking. Also, we are sorry for the disappointing service you received from our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

"Overcrowded"

2
06/10/2018

I noticed most of the four star reviews, but I am in the middle of a two-day stay as I write. There are a lot of families staying and the hotel has completely sold out. It looks as if there are some sports events on in the area over the weekend. I arrived around 9 p.m. on a Friday evening to find a group of parents sitting in the breakfast area being excessively loud. Perhaps it was their unsupervised children running up and down the corridors or hammering on the floors in their bedrooms . Yes, it was excessively noisy and in the morning there was no seating available at all in the breakfast area. Teens and kids moving around all over the place. Interestingly, as I was checking in, one of the receptionists received a call from some guests in a room where they said that two people had used cards to enter their room while they were in it. This was in fact an elderly couple who had mistakenly been given the key cards to someone else's room. How would you like that? At best it is a 3-star Hotel, and it does the job. However, I would recommend checking if there is a conference on, or what the occupancy right is like before booking here. As a single guest, it was not a lot of fun fighting the crowds.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BlueHeeler777, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturbed your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great hotel"

5
04/10/2018

Very nice hotel, clean nice appearance, great location. It's close to the airport and mall. Definitely would stay again and recommend. The room was quiet and comfortable and the staff was very friendly.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Expedition234744, Thank you for sharing this five star review of our hospitality and service of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the mall and airport . We welcome you to visit our hotel again in the near future. Have a great day!

"great hotel"

5
03/10/2018

This hotel is a great location for business trips or pleasure, There are plenty of things close by and the staff is friendly and very helpful. The pool and hot tub are nice and the breakfast is excellent.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kacb4851, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again here at the Best Western Plus Executive Court Inn & Conference Center Hotel !

"BW Plus @ MHT"

4
01/10/2018

Great location near the Airport (MHT). Awesome breakfast that is different every day. Staff is great and friendly. Rooms have been upgraded but could use a little more. I have stayed here in the past and will stay again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
singlejacket, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying at our hotel near at the e Airport (MHT). We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"King Suite with whirlpool"

4
01/10/2018

Very cozy and comfortable room! It was a very noisy above us, we just didn't want to be the people to make others quiet down at 3 a.m ! I did tell the lady at check-out just in case they want to let the next people who stayed in the room if the people were staying another night. It was very loud but i believe we got the last room with the whirlpool! We made the best out of it.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kristinaasilva93, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I do apologize for the inconveniences that you encountered due to the noises from our other guest. We want you to enjoy a peaceful and comfortable stay, I hope that this will be the case during your next stay with us. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let us serve you again.

"Great Place"

5
30/09/2018

Great staff and very clean room. We called for a pick up service once we had our suitcases and waited maybe 10 minutes or less. Upon arrival to hotel the staff noticed I was walking very slowly (due to injury), they offered the hotel van if I was unable to walk to dinner. It had been a long day of traveling and was so grateful for the offer. Our room was clean and very comfortable. The breakfast was hot and cold breakfast foods and had to giggle at the magpie that is so famous in the New England states. I highly recommend this Best Western for single, couples and families.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear aftroop53, Thank you for your kind comments and 5 star rating of Best Western Plus Executive Court Inn & Conference Center ! We are delighted to hear that you had a great stay and that you are strongly recommend us for other travelers. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Awesome"

5
18/09/2018

Traveling for business and this was a great stay. The staff was friendly and helpful. The room was comfy clean and breakfast was good. The property was relaxing and very well maintained. I will definitely be back

"September 9-12, 2018 Mini vacation stay at Best Western Plus in Manchester, NH"

1
17/09/2018

I stayed with 2 friends at the Best Western Plus on South Willow Street in Manchester, NH. Very conveniently located. It is close to shopping - little strip shopping plazas and the Mall of New Hampshire are located further down on South Willow Street. This Best Western was very nice. We stayed in Room 235 which is a mini-queen suite...it has 2 queen size beds in the main room with a large tv, bureau, small table, desk...very spacious. Then there is an extension room like a small sitting room which has a large television, couch (which turns into a bed), end tables, microwave and small fridge. Very clean. The main lobby has a winding staircase which is so nice. There are elevators in the hotel...indoor swimming pool and small gym. There is free breakfast. I liked the chocolate muffins and the waffles with fresh blueberries and syrup. The only things I did not like at breakfast was the bacon - it was too soft - I like it crispy - and i did not like the sausage or omelette. But this is so minor and I do not eat a large breakfast. I would definitely recommend this hotel for anyone staying in the Manchester area. I would like to give a shout-out to Stephanie at the front reception desk who was extremely helpful and friendly.We had a wonderful 3 night stay here. We were three females, felt very safe. I will go again next year. And the best part of New Hampshire is no tax on clothing, shoes. The hotels, restaurants have tax. I would recommend this Best Western to my friends and relatives.I wish I was there again - we went shopping in Manchester...and even to Nashua and Salem, NH and to Merrimack Premium Outlets in Merrimack, NH. Went to Hampton Beach, New Hampshire one day and to Peteys Seafood in Rye Beach (www.peteys;com/index.html. The Best Western is in a perfect location to be able to travel to and from these places. The Mall of New Hampshire is about 7 minutes away from the hotel. Thank you, Best Western for a pleasant stay.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
carriek. Thank you for sharing your perspective of our hotel's accommodations and services! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Nice place, most of the staff accommodating except when you call in the evening to request something"

3
17/09/2018

The room was nice however the fridge was not turned on, had to wait for it to get cold. Everything was clean and organized nicely. If you are looking to experience the immediate area, be prepared to rent a vehicle or use a transportation service. If you need any toiletries, be aware, they are not available in the lobby or anywhere on the premises, you will have to find a local convenience store to get these things. The only place within reasonable walking distance is across the parking lot and it is a brewery and serves smoked food, this will also be your room service menu. If you are not a big fan of that type of cuisine, you will have to look for delivery from a local place or leave the premises by car or transportation service.If you need something like a blanket, additional shampoo, etc, be prepared to get a cold response from the front desk and sit back and hope you will get what was requested, if you call back down to the front desk to inquire, you will get very rude, "You'll have to wait, I'm busy".

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
wwells819, I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to the front desk staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"DOWNHILL"

2
15/09/2018

I have stayed at this property a couple of times and it always has been very good. This time not the case. The room we had , had ripped wallpaper, torn curtains and the bathroom is crying for updates. Our friend who was travelling with us got her first room with a jacuzzi. The problem was that it smelled of cigarette smoke. The staff did change her room but the next morning when she went to use the hairdryer, the bag contained a coffee cup and a plastic bottle. The front desk brought her another one but it didn't work and eventually brought her a new one. The price is high and REALLY, not worth the money. Will not be returning.The manager responded by saying the usual bla bla (sorry we didn't meet your expectations)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichardM6092013, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations.

"Great value, huge room, near airport"

4
15/09/2018

Good location about 10 minutes from the MHT airport. Huge rooms - ours had two queen beds in the main room plus a smaller sitting room with couch, additional TV, fridge and microwave. Everything in the room was clean and functional - A/C worked well and there was plenty of hot water and a nice shower head with good water pressure. Beds and linens were comfortable. The indoor pool was nice and open 5am till 11pm. There was an outside seating area by the pool and there was also a inside hot tub. The hotel has a fitness room and a nice arcade. The hotel is also a conference/event center, so it is quite spread out. Staff at check-in were very nice. The included breakfast had hot choices of fried eggs, corn beef hash, and potatoes along with the normal choices of assorted hot & cold cereals, assorted breads/pastries, yogurt, fruit, waffle maker, coffee and juices. There were plenty of tables in the breakfast area and everything was well stocked. Loved that they had real plates, not paper. There is not much near the hotel, except for the Backyard Brewery, which you can easily walk to for lunch/dinner or to try a flight tasting.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
scottcaps, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We are glad your stay was comfortable and we look forward to your next visit!

"CONVENIENT LOCATION..."

5
09/09/2018

I did my research. I found this Best Western online when I needed to stay close to the Manchester, NH airport and it was perfect! It was clean and the staff was helpful. We enjoyed our stay very much! We ate dinner at the brewery a short walk away from the hotel and that was amazing! But that's a different review!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Shirley W, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!

"Beautiful Stay, Great Staff"

5
31/08/2018

Had the jacuzzi room, it was a great way to spend a night after being on the road all day. The amenities at the hotel were awesome, game room, nice gym, hot tub, and pool. TV has many channels for movies and everything like that.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
evanleblanc8, Thank you so much for your kind remarks to our leisure facilities and staff hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Date night"

4
27/08/2018

very clean, nice staff, great with my dog, service for rooms great, landscaping very pretty, lovely water fall, game room fun, pool and hot tube clean, breakfast was good, laundry room for guest clean, very helpful with take out service and menus

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
yotatiller, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. I am so glad that our staff was able to assist you and we all look forward to seeing you again.

"Convenient Manchester location "

4
20/08/2018

We extended our stay to 3 nights because we were so pleased with this location. Everyone was professional and pleasant. Rooms were clean and comfortable. Refrigerator in the room. Extra towels when requested. Wifi was easy to use and fast. Oh, and their breakfast was excellant. Eggs, meats, juices, a choice of 9-10 breads, 5 cereals, chili con carne, waffles, fresh fruits, granola bars, cheeses and Whoopie pies. Susan was the buffet hostess. Items were refilled constantly. There is a conference center that had weddings booked. Nice gazebo and gardens. Close to the airport, but no noise issues. Would stay at this location again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
deagautney, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again!

"Must stay at this location"

5
19/08/2018

I was extremely pleased with this location. The overall experience was excellent. Wish I had this hotel as my accommodation throughout my whole vacation. Breakfast offering was over and above any hotel I've ever stayed at. Internet service was a welcome relief as we attended to our tasks. Friendly staff, great looking hotel and room was very clean. The price was dirt cheap for everything you had to offer. I strongly recommend this location to anyone travelling. Definitely is going to remain on our favorite travelling hotels.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine B, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope you're looking forward to your next stay as much as we are!

"Tour of NE"

3
15/08/2018

The room was clean, the ac worked and the bed was comfortable. The breakfast was also adequate. The strawberry water at the front was a nice touch. The bathrooms are in desperate need of an update. Ive stayed at 2 other BW plus hotels and they were much nicer.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Apert, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our bathroom. We can't wait to show you how we continue to improve based on feedback like yours.

"Recent visit"

5
15/08/2018

The customer service level at this location is amazing. After 8 years of visits never had an issue !!! From the time you enter the parking lot till the time you leave , the staff goes above and beyond to make sure your stay is memorable.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kensjlow, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"So happy I picked this hotel!"

5
14/08/2018

I chose this hotel based on the reviews and the price. It was one of the best experiences I have ever had in a hotel! The front desk staff was warm and welcoming, I got a call to check to see if everything was to my liking, the room was fresh and clean and had everything I needed! I would definitely stay here again without hesitation!

"Super Hotel"

5
14/08/2018

We were here for a family wedding. The room was very nice & the staff was very friendly & helpful. We will stay again when in the area.Very nice restaurant within walking distance. Also very close to the Mall of New Hampshire.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lamachia2003, Thank you for taking the time to share your great experience at Best Western Plus Executive Court Inn & Conference Center Hotel . We are truly pleased to learn that our team member provided excellent service to you and your fellow friends/family. We welcome you to visit our hotel again in the near future. Have a great day!

"Large room with great amenities."

5
13/08/2018

Loved the welcome we received when arriving at the hotel! The suite we were given was large and had many great aspects. Large tvs in living area and bedroom. Comfy furniture and great areas to move around in. Loved the brewery just across the parking lot!!!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
KHel80, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel . Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Race weekend"

5
28/07/2018

It was amazing great people friendly and always asking if they could do anything or if I needed anything extra I would definitely stay there again next year if I'm going down because that was the best hotel stay ever

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
joeydoucette4, Thank you for sharing this five star review of our hospitality and service. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We're glad you had a great time with us and we look forward to serving you again.

"Close to the airport yet quiet & nicely appointed"

5
22/07/2018

We stayed one night at this location and found it to be a very large facility which appeared to have many nice amenities but due to our short stay we didnt get to check them out. Our bed was VERY comfortable & the room was nicely appointed with a refrigerator. Overall we would stay here again. This looked like a VERY nice facility.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
fyre926, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We would love to have you back and we do hope to see you again soon.

"Nice Stop"

4
21/07/2018

This hotel was a decent place to stay. The room was nice sized and had a table and chairs which worked out perfectly since we ordered pizza in. The staff was helpful and gave me several menus to places from which we could order food. The decor was a little outdated but that is the least of my worries.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
LoveVacayLife, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff and we look forward to your next visit.

"Solid Find"

4
19/07/2018

Having never stayed at Best Western property I booked this one based on the reviews. The reviews were spot on as this is a very nice property indeed. It is clean, check in/ out was a seemless process, and the free breakfast was not pretty good as well. The slightly older lady that works breakfast is a real gem. This hotel is located close to the airport and basicly shares a parking lot with a brewhouse/pub. My family stayed here 6 nights and will not hesitate to do so again when/ if we return ti the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
007Beaner, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

"Dog Friendly!"

4
01/07/2018

Our family stayed for one night with our 5 month old lab. I called to make the reservation as suggested on their website. The person was very friendly and helpful. Later when we checked in we were told all pets stay on the first floor close to the outside doors. That makes it so easy for this fur mom to take out our puppy in the middle of the night. Thank you hotel staff for making this a wonderful overnight stop for our family!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K9096NAmelissag, We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. We can't wait to see you again!

"A striking set up"

4
30/06/2018

The BW Plus hotels have really created a hotel with a bit of wow factor at a reasonable price. There is an interesting restaurant a short walk away. My only gripe was a barking yap dog a door or 2 away. I love dogs and I think accepting them with patrons is fine IF they can section an area for only potentially noisy fur babies. We use BW because they ARE usually quiet. Any compensation for those of us that cherish our undisturbed sleep?

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
gr8hands77, Thank you for rating your recent experience at our hotel. I also want to apologize for the noises that disturbed your sleep. We wish you would have informed the front desk staff regarding this matter, so we can transfer you in a room that suits your comfort. Glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

"Great as before, but plan on eating breakfast out."

5
27/06/2018

This place is great. Very clean. Helpful staff. Close to everything except a Denny's. I love this hotel. Truly, but on this trip I was there 3 days and was disappointed at every breakfast. The bacon and sausages could have been cooked at bit more. The taters were limp and lacked any crunch. It's like they were just microwaved. I don't blame the staff. It tasted like airplane food. They should review the process or the supplier. The same food was good during my previous trip. The coffee and the Make yourself waffles are good. Do stay there. There's restaurants where you can have breakfast in the area. My room had a comfortable chair and ottoman, but it pointed to the bed. We moved it in front of the desk and then we could watch the TV comfortably. I think the chair should be where the desk is and vice versa.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Michel R, Thank you so much for sharing your review and giving us an honest look at the guest experience in our Best Western Plus Executive Court Inn & Conference Center hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Brown shower water, broken AC... Bad experience."

1
12/06/2018

I stayed here one night in May for a bachelorette party. The room was really cold when I arrived although I didn't care because it was really hot outside at the time. However, given that it was early May, the temperature dropped at night. I returned back to my room around 2am and tried to adjust the temperature but it was locked. I did not want to complain this late so slept through it. When I woke up, I went to warm up in the shower and turned on the faucet to brown water. I immediately left much earlier than I anticipated, complained to the front desk who advised that the manager would be in touch. I never heard from anyone, I wouldn't advise staying here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Erin R, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Wonderful Lodging"

5
03/06/2018

From the time of arrival to departure the friendly staff was superb. Accomodations and ammenities are simply put above the competition. Breakfast was terrific and filling. This was our second stay in this superb facility and we plan to be regulars when in tbe Manchster area. Only minutes to the airport, shopping, restaurants, I-293 and I-93 means convenience and ease of access.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
VermontStrong, Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Just Fabulous"

5
03/06/2018

I really, really enjoyed my stay here. Its a shame I was only there for two nights. The room was huge, very comfortable and clean. However the highlight of my stay was the staff who simply went out of there way to help with even the most normal requests. Its in a very quiet location but only a short drive from Manchester and Manchester Airport.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wanderlushhhh, Your kind compliments mean so much to us, and we greatly appreciate that you've taken the time to share your five star review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to see you again here at the f Best Western Plus Executive Court Inn & Conference Center !

"Economical, well-maintained, convenient"

5
01/06/2018

This hotel located close to Manchester, NH airport is an older structure, but it is very well maintained and the rate we received for a one-night stay was very reasonable. The breakfast is decent, the shuttle service is easily available, and there is a restaurant in the same parking lot for which you will receive a discount coupon. Not a bad stopping off point before you continue your journeys either to the airport or to the attractions of the New England area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Milton T, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We hope you're looking forward to your next stay as much as we are!

"Very Nice"

5
30/05/2018

Comfortable stay. Enjoyed the waffles at breakfast! The kids loved the indoor pool. The hotel is a little bit out in the middle of nothing as far as location goes. But it was a pleasant stay, and I have no complaints.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dfRIdood, We can't thank you enough for your five star rating of our hotel. I'm especially glad that you enjoyed the breakfast and swimming pool and found your visit to be a comfortable and pleasant experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Midnight Rambler"

5
30/05/2018

This hotel is very conveniently located near the Manchester airport which is important when your flight lands at midnight. The facility is very clean and modern with a first class hot full breakfast. My room had hardwood floors which some may not like, but it was not a problem for me. Parking was plentiful and convenient, and the room very quiet.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Ronald W, Thank you for letting us know how impressed you were with our services and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again and giving you another five star experience.

"The Good, the Bad and the Ugly"

5
29/05/2018

There is nothing ugly or bad about this hotel. Very Neat and Clean. Friendly Staff, Quiet Location, Reasonably priced. Excellent Restaurant/Bar next door (not owned by Best Western). Hospitable staff. (I did not use the pool or the gym).

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Terry C, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

"great place to spend the night"

5
27/05/2018

The hotel was very clean and the bed was fabulous. The breakfast buffet and afternoon cookies were good. I enjoy the hot tub after spending 7 hours driving. The infused water which was available all day was a nice touch.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us Beth G. Thank you so much for your kind remarks to our breakfast, leisure facilities and cleanliness. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Best Western Plus in Manchester NH"

4
25/05/2018

Very Good Place for resting. Easy Startup with a good morning breakfast included for free. A good choice of buffet breakfast every day of the stay. The hot Jacuzzi is working till night with a swimming pool next to it.

"This Best Western Plus was a PLUS!"

5
21/05/2018

Have not stayed in a Best Western for years. I felt like they just started going down hill. This facility was amazing. Clean facility, courteous staff, perfect location to the airport. Will stay here again if in the location, and will look at other Best Western Plus hotels in the future.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
j0hannah15, Thank you so much for your kind remarks to our cleanliness, leisure facilities and staff hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great Value"

5
19/05/2018

Room was immaculate. Staff was friendly and accommodating. Grounds are very nice. Bed was comfortable. A bit dated in terms of furnishings a décor. While not part of the main drag in Manchester it is pretty close and easy to access.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bill G, Your kind compliments mean so much to us, and we thank you for taking the time to share this review of Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

"Friendly Staff!"

5
15/05/2018

Great stay! Great value, the staff was friendly and helpful, everything was clean, the location is convenient (close to the airport and walking distance to Backyard Brewery, which was delicious!), and polished exterior. I would definitely stay again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words sarahadams954 ! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Disappointed"

1
14/05/2018

Stayed this weekend for graduation from SNHU. Saturday after graduation we came back to the room and only one bed was made. Dirty dishes from breakfast we're still in the room and we did not have clean towels. I took the dirty dishes to the front desk and spoke with the manager and he said “sorry, we were all booked up last night and did not have time to clean the rooms” I told him that they made one bed?? And I did t think they left cleans towels. He said “go check and if you need towels you come down and ask for some”. Headed to the airport now and realized that whoever made the one bed took my anxiety medicine that I need for my flight.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Tracy S, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

"Great Affordable Room"

5
04/05/2018

I stayed here on a business trip and it was fantastic! The room was clean, comfortable and very nice. The front desk staff made check in a breeze. This location offered a fantastic breakfast, not your average muffins and coffee only. I would not hesitate to stay here again!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jennifer613487, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We would love to have you back and we do hope to see you again soon.

"Needs a good cleaning"

2
30/04/2018

Not very friendly staff when I was there. The outside was very dirty and needs a good cleaning. The room was actually decent and we slept fine but I don't think we would stay there again the next time we are in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
374earlg, Thank you so much for bringing this matter to our attention. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Honeymoon"

1
28/04/2018

This was my Fiance's birthday getaway, its been years sense we have done anything I was saving for months on my credit card slowly paying it off to be able to have enough to spoil her with what was supposed to be an amazing getaway experience and have the best birthday of her life. Well it started with Friday night I got a phone call getting Fired from my Career of 10 years the night before we are supposed to leave (to late to cancel) so I decided not to tell her and wait to the end of the weekend and we will just have an amazing time. I bought Kevin Hart tickets for her birthday as well 2 months ago and I bought the best room you have. We can have the best time and be treated like Kings and Queens! Instead I got the opposite sense I walked in. I have an issue with my leg I need crutches (I was in a car accident) all the dolly's were used I asked if anyone could help me the man very rudely looked me up and down and said nope (probably because of what I was wearing) there is only 3 I guess your gonna have to make 2 trips! We get to the room which was great except the first night we went to get in the hot tub in our room and there was scum around the rim of the whole tub before we got in so I just cleaned it without telling my fiance because I didn't want her getting upset. The next morning was fine at breakfast we assumed they were going to clean the room sometime in the morning so we went to eat breakfast they were cleaning other rooms on our floor and came back upstairs. Then a few hours later around 1230Pm I called the front desk from my room and asked when they were going to clean my room because I asked the Cleaning lady's in the hallway next door and they both said they don't have my room(which doesn't make sense) so the front desk said we clean the rooms by 330Pm the latest but if you want we can have someone go clean your room now, so I said yes please now is good. We went downstairs around 1ish pm and I went to the front desk and confirmed again for the 3rd time because I said my toilet is also clogged she said we will send someone now I said great as long as it is done within an hour that is fine. So we went out gave them extra time came back with our dinner to enjoy in our expensive King whirlpool sweet I paid with my last dime on and we come back at 4pm. We get to our room with our hot food and cold drinks and the cleaning women is just now cleaning our sweet! Now we have to go all the way back down stairs ( with my crutches) and eat our dinner

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mitchd6989, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are deeply distressed to discover the lapse in service you experienced during your recent stay. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Good"

4
27/04/2018

always enjoy BW. a gym would be nice. Onsite restaurant would be nice. Better shower. The staff is friendly and helpful. The rooms are very clean. It is situated a little far from amenities and other restaurants but not too far.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are so pleased to hear that you enjoyed your stay marlonanthonywilson ! Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Plus Executive Court Inn & Conference Center Hotel. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Best place to stay in Manchester, N.H."

5
25/04/2018

. If you are looking for the perfect hotel, this is it. Right next to the airport, the location couldn't be better. The staff go above and beyond to make sure your stay is comfortable in every way! I stay at this hotel weekly and it feels like my second home.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear susanlF5976JL, I can't begin to tell you how much we enjoyed reading this review susanlF5976JL! Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We hope to impress you again during your next visit and we thank you for sharing your five star experience!

"very good service"

4
17/04/2018

This was our second time to stay at this location. On check in the staff at reception were very helpful in finding good dinner plan options. The room was comfortable. The mattress was quite firm - more firm than I would generally be comfortable on. The hotel did provide a great breakfast in the morning with a corned beef hash as a fresh alternative to sausage.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Laurie G, Thank you for sharing your perspective of our hotel's accommodations and services of Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your experience.

"Great place, clean and friendly"

5
15/04/2018

One of the best Best Westerns I've stayed at. Rooms are clean with plenty of room. Desk staff are friendly, helpful, and make the stay pleasant. Breakfast buffet is standard fair but each day there were small changes. Staff kept everything fresh and clean. Nice workout room. Pool might has too much chlorine but nice. They seem to have lots of rooms for conferences and other events. Room service is provided by the Backyard Brewery - great food. Easy to access from highway, quiet area. They have shuttle vans to airport.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear TWBusiness, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Concert trip"

4
11/04/2018

The hotel is well situated, clean and comfortable. The staff are kind and take great care of the guests. The check in process was quick and easy. Our room was quiet and actually larger than some other hotel chains.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words Justina B ! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to your next visit here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

"BEST LOCAL HOTEL IN MANCHESTER"

5
10/04/2018

This hotel is outstanding! The staff is more than welcoming and friendly. They go out of their way to assist with any needs. It is close to restaurants, the airport and shopping. You won't be at a loss for things to do!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kathleen M, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Clean, Comfortable Hotel"

5
09/04/2018

We ended up here after our first choice was full. Turned out to be fine, as we enjoyed our stay. The front desk staff is very friendly and welcoming. Our room was large, clean and had everything you need for a good stay. The bed was especially comfortable. Oh, and the cookies offered in the evening were delicious! We will definitely consider the Best Western again the next time we're in Manchester.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our cookies masstuck! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your five star experience of Best Western Plus Executive Court Inn & Conference Center Hotel.

"Staying for one night"

5
04/04/2018

Stayed at this place on a way back. Very nice location, nice place. Room was good and stuff was very welcomed. They have a play room, but you need to have a coins to play there, pool was on a cold side, but you can use hut tub. Breakfast was fresh and delicious.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate your rating of our hotel and the feedback you have shared pertaining to our location and breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

"Excellent value for the money"

5
01/04/2018

This is a clean and comfortable hotel with a kind and responsive staff and a good breakfast. The location is a little confusing but it is close to the airport without being on top of it and the dropoff/pickup service was fast and reliable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience with us. We appreciate the input referring to our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

"Easy and good quality"

5
30/03/2018

Stayed at King suite with two kids for sports meet at huge room above main entrance. Liked breakfast, and that it starts at 6 am. Used pool and hot tub. Only concern - moldy tile on the floor around hot tub. Everything else was very good, would recommend. We were not impressed with the Brewery restaurant nearby recommended by staff.

"Pleasantly Surprised"

5
29/03/2018

We were scheduled to fly out early in the morning so decided to stay in a nearby hotel in Manchester, NH. It was beautiful! We asked if it was a new hotel and we were told that it was not but had been undergoing renovations. I was given a bag with 2 waters and some snacks for being a BW Rewards member. The room was clean and in excellent condition. We found that we could have a free shuttle to the airport. We requested a wake up call. The call and the shuttle were both on time. Would highly recommend this BW Plus.

"Good hotel but...."

3
21/03/2018

This is the first time I have stayed at this hotel. I was impressed with the patience of Igor with my inability to login to my Best Western account. Bed was comfortable, room smelled and looked clean, did not use the pool so I can't comment on that. The walls are paper-thin. The breakfast was supposed to be served at 6 a.m. It did not fully come out until 6:10 which is a problem with me because I had to get to work. Many choices for breakfast. The scrambled eggs had a salty flavor for some reason. It had said bacon on the metal breakfast container when I came down to the breakfast area. But when it came out it, they change the sign and it was Canadian bacon and that personally I did not think looked very good. I did like the complimentary cookies and brownies and the strawberry infused water and newspapers.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
whitjake222, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am sorry to hear that you did not thoroughly enjoy the breakfast, but we're very pleased to hear your positive feedback regarding our hospitality and cleanliness of our hotel. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Not worth the price"

1
18/03/2018

I think it's wrong to charge for an extra person when you rent a room with 2 beds, the closet door was broken and hanging/ resting against the closet, the shower curtain rod was puked down and the curtain wouldn't stay closed. The pool and hit tub were full of unsupervised children. Or neighbors were very noisy but we didn't mind. But the consierge banged on our door at 12:30am and rinds is we would have to leave it'd they received another complaint. We were sleeping when this happened. I will never stay in this hotel again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

"Has everything!"

5
12/03/2018

Service at the place is excellent! Stay here often and it is located right near airport. Good parking. Workout room, pool and breakfast included. Rooms always kept nice! Best Western has really stepped up. Very reliable for being consistent.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our parking and breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

"OK"

3
12/02/2018

It was nice having the in-room jacuzzi, and the hotel was quiet. The bag of goodies upon arrival was nice too. However, I did not like the pillows -- no soft ones. Also, it appeared that the bed-side lights were not working. Or if they were, I could not figure out how to turn them on -- tried all the switches. Nice to have breakfast included -- pretty typical fare. Although it's near the airport, it felt like quite a drive (it was late and I think I took a wrong turn as well). Next time I need a hotel near the Manchester airport, I think I will try another place, but this is an OK option.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear saswan, Thank you for taking the time to write this review and share your experience. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

"Good sleep in quiet hotel"

4
05/02/2018

Staff were friendly, good restaurant close by, had a great sleep in a room with a king bed, was clean and quiet. breakfast was good. lots of parking available. came for a concert in derry, would stay here again

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lschofie4, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Filter Reviews Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We hope to see you again soon, to give you another wonderful nights' sleep.

"Our stay"

5
02/02/2018

We were very satisfied with our experience at this Best Western. Liked the new colors . Everyone was pleasant helpful . Room was clean . Got onto the internet easily and it was fast . Housekeeping kept our room supplied with everything we needed . Enjoyed our 3 day stay . We will certainly recommend this place to our friends and family .

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
meredithh370, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your recommendation is truly appreciated and we can't wait to give you another five star experience!

"Nice quick stay"

5
09/01/2018

Had a nice quick stay for business. Clean rooms. very pleasant staff. Breakfast in the morning is definitely a plus. They have more then a crappy continental breakfast. They have a waffle bar, eggs, breads, cereals, & oatmeal's. Shared parking lot with a great brewery with food.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope to see you again and that you'll truly be impressed with our continued improvements.We hope you'll return someday to see how we are continuously taking our constructive feedback seriously to better serve our guests.

"Dougie fresh"

5
06/01/2018

Staff was great app wrench was very nice the rooms were outstanding the bed was awesome to have sex on the place overall was great the pool was very clean the breakfast was great they had fresh coffee on all day and night.if you needed anything they got it for you in a timely fashion .

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your review and comments regarding our staff and bed. We hope to see you again to provide you with an exceptional level of service and hospitality.

"Convenient, clean well kept hotel"

4
01/01/2018

2 night stay, during outlet road trip Hotel is conveniently located, near mall, and other restaurants Room was clean, nice size and updated hot breakfast was adequate, but not a large selection overall good price for this type of hotel

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience. We appreciate the insight regarding our breakfast and price. We hope that you will return at a future date to be impressed by the improvements we have made.

"Post Christmas family visit"

5
31/12/2017

The hotel is reasonably priced and a great value. The staff are very accommodating, and the welcome bag of goodies and afternoon cookies are nice perks. We would definitely stay hee again if and when return to Manchester.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and value. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"A hidden jewel"

5
30/12/2017

The Best Western Plus is near the Manchester airport. A great place to stay if you are traveling through, as well as to enjoy the area. It has many amenities that would not be found in a discount hotel. It's far enough away from the heavy traffic areas, but close enough to enjoy the areas eateries and shopping. Very little or no noise from the airport, even it is a short ride to the airport. airport, The staff is very friendly and helpful to those not from this area. The rooms are clean and affordable.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and area. We appreciate you taking the time to share your experience.

"Great place to stay for a Christmas visit"

5
27/12/2017

My husband and I stayed for four days when visiting my sister's for Christmas. The hotel was very clean with a decent gym and very nice indoor pool. Our room was well appointed with a comfortable bed and was very quiet. We slept very well. Really appreciated that there were plenty of plugs, including an adapter in one outlet, for all our electronics and the wifi was a great connection and fast considering it was a hotel. I was also very impressed with the hot breakfast. There was a large selection including eggs, sausage and home fries and the pastries were of a better quality than usual. Good coffee too and there were actual ceramic plates! It was well-staffed and very clean and he attendants were very friendly and helpful. In fact, everyone on the staff was great! We will definitely be staying again when visiting my sister!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience. We appreciate the insight regarding our staff and bed. We hope that you will return at a future date to be impressed by the improvements we have made.

"clean, quiet and comfortable"

4
27/12/2017

overall a good overnight Christmas eve stay, we appreciated the pet accommodations and full breakfast offerings...check-in seemed unnecessarily long, and our king room did not have a comfortable side-chair or small couch as expected...comfortable bed though, we would stay again and recommend!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing this honest review and feeback about our bed and breakfast. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

"Perfect experience"

5
23/12/2017

One of the best hotels I have stayed in. Will stay again weather for work or leisure. Beautiful entrance and appearance. Rooms were perfect as well. Restaurant next door has great food. Looking forward to my next stay.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you'll truly be impressed with our continued improvements.We hope you'll return someday to see how we are continuously taking our constructive feedback seriously to better serve our guests.

"Great Value"

5
23/12/2017

Travelled to area to pick up relative at Manchester Airport. Hotel rate was one of best in area for the date and an overnight stay. Staff was very friendly and helpful. Room was clean and welcoming. Breakfast was excellent and plentiful. Would stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Guest satisfaction is top priority at our hotel. For that reason we truly appreciate your comments regarding our staff and area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

"Excellent base for touring in the Southern part of State"

4
22/12/2017

Excellent room on ground floor with good in room amenities. Satisfactory buffet breakfast and 24/7 coffee and beverage facilities. Extensive car parking facilities Very functional base for touring in the area

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our parking and area. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.

"Great Hotel very close to the mall"

5
20/12/2017

Excellent service, staff, and property. I enjoyed my stay and all the amenities. The hotel was 2.5 miles from the mall and within 10 minutes of where I was working during my stay. The room was clean and the hotel was modern. Would recommend.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience with us. We appreciate the input referring to our staff and service. Through guest feedback like yours, we are better able to further improve guest experience for future visitors.

"home away from home"

5
18/12/2017

Great staff, Great location! We always stay here because we know our stay will be pleasant. Close to highways(not too close)beautiful grounds,clean place,comfy beds. The staff is always helpful and friendly. Good choice all the way around:)

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
112shaunm, Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't wait to give you another five star experience!

"Nice building. Outdated furnishings"

3
16/12/2017

Facility was adequate. Room had a broken sofa bed that actually had a dangerous jagged frame bar. Control on heater/AC was antiquated and did not work effectively to control the temperature. Very dry in room when in operation. Pool was ok. Breakfast was good.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Scott I, Thank you for pointing out the issues with the sofa and the AC so that we can work to improve upon this aspect of the guest experience at our hotel. We appreciate the compliments and the comments regarding areas where can improve. We can't wait to show you how we continue to improve based on feedback like yours.

"Shopping weekend"

5
11/12/2017

Have stayed here before, very nice hotel. Hotel is very easy to get to and is a couple miles away from hub-bub of Manchester which makes it quieter to stay there. The rooms are very nice and comfortable. Exercise room is adequate; pool is nice; but hot tub is only set at 80 so is not much of a hot tub. Breakfast selection is good. When return to Manchester, will stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
catherine d, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Would recommend highly."

5
11/12/2017

All aspects of my stay were excellent. The room was fine, the staff friendly and efficient, and the breakfast was fine. There was always cleaning going on in the hallways and if you had problems, I am sure they would have been dealt with accordingly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gary F, Thank you for your compliments to our staff, hospitality and breakfast layout. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We can't wait to give you another five star experience!

"Quick Trip would like to stay longer"

5
04/12/2017

Only in the hotel for about 9 hours . Room, Bed, Shower, were excellent. The breakfast as always was great. Just love the waffles. I would like to come back and check out the swimming pool and other amenities. Couple of miles off the interstate system but not hard to find via GPS. Located right next to a brewery that my niece loves.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
S1955DTteresah, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We would love to have you back and we do hope to see you again soon.

"Very nice staff"

5
03/12/2017

Everyone was very nice and helpful at this hotel. I enjoyed the gym and the pool during my stay. My room was clean and it was very quiet. I did not even hear the guests in the next room. The hotel is in a very convenient location. i will be returning often.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
susanlF5976JL, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

"Great value"

4
29/11/2017

Great value. there is about everything you need here. great for family with kids. free breakfast, swimming pool, gym, arcade, restaurant across the street.. and the service is EXCELLENT. people are very professional and kind.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
riccardodV4155AA, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. It means a lot to hear from guests who are satisfied with all of our services, amenities and to provide our customers the best we can offer in a reasonable price. We look forward to serving you again!

"Yuck"

1
17/11/2017

We had rusty water bugs and no heat and when I checked out and told the front and desk clerk about that she seem to not care one bit that I had all these problems that your hotel I wish you would honestly address these issues in a prompt manner thank you I shouldn't have to sleep with bugs at a hotel

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W9157VXlisap, Thank you so much for staying at Best Western Plus Executive Court Inn & Conference Center ; though you are not free to try and ruin someones business. We obviously do not agree with what id written here. In addition our pest control company checked your claim and found it to be false. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"A good standard Best Western"

4
16/11/2017

We stayed here after flying into Boston late and prior to travelling north the next day. Couldn't fault anything, typically Best Western, local bar/restaurant was good for evening food and the Best Western breakfast very good.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
marcho, It means a lot to us that you've taken the time to share this positive experience at Best Western Plus Executive Court Inn & Conference Center hotel. Thank you so much for your compliments to our breakfast options and service. We're glad you had a good time with us and we look forward to serving you again.

"Hotel overnight"

5
14/11/2017

The facility was great, the service exceptional. Proximity to the airport was excellent. We were driven to airport and back by a very nice driver. A special request was taken care of very efficiently. We have NO complaints!

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3499LPdavidw, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to serving you again!

"Conference stay"

5
13/11/2017

This was my second stay at this hotel for a weekend long conference, which can be demanding for any hotel. The staff were welcoming, courteous, accommodating, and friendly!!! They made the weekend that much more enjoyable! Always love getting the welcome bag for being a rewards member.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ericav629, Thank you for taking the time to let us know how you enjoyed your stay of Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will happily share your comments with our staff and we look forward to seeing you soon!

"Acceptable Offering"

3
13/11/2017

Stayed at BW for a weekend conference. Overall, staff was friendly and pleasant. When I called the front desk for extra towels, they arrived quickly. Bed comfort was only ok at best. Decor was dates, though sizable in-room mini-fridge and microwave was a VERY nice feature. Heating and Cooling system was touchy - and left the room extremely dry.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
juliesT3984FR, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Sorry to say, it just wasn't clean"

2
09/11/2017

I am sorry to report that I felt the need to write this review. I arrived at this hotel after I attended a conference. I was booked into my room quickly and efficiently. Upon entering the room, there was a distinct odor that could not be overlooked. But, to not cause a problem, I didn't say a word. I was prepared to just stay there, after all, it was for only one night. However, after checking the bed... I had to ask for a change of room. A little back story... I always call the rooms right next to the stairways the "Murder rooms", completely as a joke, taken from horror/mystery movies. So I joked with my colleague about having been booked into the "Murder Room".... anyway, fast forward, I always check mattresses at hotels for bed bugs. I pull up the corners of the sheets to inspect the mattress seems. I was happy to see that this hotel had a zippered cover all around the mattress. But... as I continued looking around the mattress I came to the side closest to the bedside table between the two queen beds, and low and behold there was a massive stain that was probably coffee that someone had spilled after knocking a cup over next to the bed .. but... after the "murder room" jokes it looked way too much like blood, and in my opinion, is sufficient evidence to suggest that the covers were not being checked and/or changed. Thus the phone call to the front desk to change my room. To the hotel's credit, they apologized and gave us a new room. That room spelled several times better and there was no evidence a murder was committed the previous evening... plus we now had the added bonus of no longer being in the "Murder room", solved all the problems right?... Umm… nope… The next morning when I went to go shower I discovered a few "short curleys" (if ya know what I mean) in the tub right when I pulled back the curtain... ya... thanks but no thanks, I passed on showering that morning. Long story short, I won't be going back.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Elana B, Thank you for your review, your feedback and your comments regarding your stay. I do want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. We obviously do not agree with what is written here.

"Great Facility"

5
09/11/2017

I have stayed at this hotel over a number of trips to the Manchester, NH area and have always tried to book the Hotel if it available. Rooms clean and staff is professional, courteous, and helpful. Breakfast is great, great selection and variety. I highly recommend this hotel to everyone.

"Delivers nicely for the price we paid"

5
08/11/2017

Great location and quiet. Warm, friendly help. Large, clean room with an excellent breakfast. In fact, breakfast was the best we've had for this sort venue. More than fairly priced. We'll back here again, I hope.

"Not Great"

2
06/11/2017

We stayed here for one night for a function. This hotel is just not that great, the floors are awful laminate in the room, furniture is not great. If just seems like they did an update as cheap as possible and for the price for one night - I have stayed at better in Manchester for sure. The shower and water pressure were great, that was the highlight of our stay.

"Not that great"

3
05/11/2017

For the money we spent the phone should have worked, microwave broken, iron broken and water all over my clothes, noise above running around, heat issue and they did not send maintenance until I called twice

"Really Nice stay."

5
28/10/2017

My wife and I stayed there three nights while visiting different site and places in the Northeast. It was a short drive to Boston and Salem. Also visited some covered bridges and enjoyed the pretty Fall foliage. The staff was really nice and helpful. Clean rooms with room service every day. Little better than average breakfast but some really good coffee every morning. Will stay again if we make it back to the area,

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Heavy T, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We look forward to having you stay with us again and earn another perfect 5 rating.

"Solid option...pool/spa just ok"

4
28/10/2017

Stayed in a standard double queen room. Price was ok. Micro/fridge in the room. Beds/room/shower all fine, but a touch tired. Cookies in the lobby in the PM, great breakfast in the AM with New England Coffee! Hotel coffee is often dreadful, so this was amazing! Areas for improvement? The pool/spa. We jokingly referred to it as the cold pool and the warm tub. Our 4 year olds didn't even want to go into the pool and they swim at Maine beaches! Hot tub seemed to be at least 15 degrees too cold. Verdict: We would consider staying again. Great brewery restaurant across the parking lot and the desk gave us a coupon for it.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SingingOT, Thank you so much for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"I wish I could give negative stars."

1
27/10/2017

The state of New Hampshire should fine this hotel for robbery. Charging those prices for the squalor that you cAll rooms is criminal. I was honestly shocked at the state of the hotel. There is nothing the staff can do. It's not their faults they're employed in this seventh circle of hell you call a best western. These issues cannot be resolved without building a new hotel or demolishing this down to the studs and rebuilding. The rooms were filthy and smelled like old dank ashtrays and mildew. Against my advice my husband got into the hot tub, shortly after the jets were turned on he was surrounded by greasy scum that came out of the jets and coated the bath tub. Sickening. Honestly. The furniture looks like it came out of a charity thrift store dumpster. I didn't want to take off my shoes or sit on an upholstered chair. The hallway that is done in cheap wood laminate reverberated sounds all throughout the night. One of the worst hotel experiences I've had and I'm a frequent traveler. If my vacation wasn't ending the following day I would've immediately checked out. I feel completely robbed. I would've been better off sleeping in my rental car.

"Great place to stay!"

5
24/10/2017

I was concerned at first that being near the airport it might be noisy. Not at all, found it very quiet, comfortable bed and great choices for breakfast. The outside landscaping is very welcoming and the restaurant next door made it easy to get a good meal after a long flight and late check-in. Love the chocolate cookies at night and the water with fresh strawberries floating in it in the morning. The thank you bag of snacks at checkout for being a Gold Rewards member was a nice surprise.

Brandy C, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I am so pleased to hear that you enjoyed your stay!! I am glad that we were able to meet your expectations of service and accommodations and that you find our place peaceful and quiet. We also appreciate your compliments regarding our landscape location. We're all looking forward to your next visit!

"Not the greatest"

2
22/10/2017

Decent priced hotel that is located near the airport. Tired room that could use updating. The vanity and sink is located outside the bathroom. The front desk clerk was very rude. I will not be staying here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Amy O, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Love the Best Western"

5
20/10/2017

We've stayed at many hotels and motels over the last few years but we always look for Best Western because we're never disappointed . Their facilities are always extremely clean inside and out. Extremely comfortable and a good value.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
778jameso, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Great Place to Stay"

4
20/10/2017

I was here 3 nights and was pleased with everything about the hotel. Rooms included a microwave and mini-fridge. The breakfast was amazing - great choices and delicious to eat. I was attending a conference at this hotel and the catering was great.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
DDeluna, Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm very happy that you enjoyed your stay with us, especially our deluxe continental breakfast. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Fall Vacation in New Hampshire"

5
19/10/2017

A beautiful state to visit during the Fall Foliage Season. The hotel is located 10 minutes from the heart of Manchester. On S. Willow, a main avenue, with a Longhorn Restaurant and a Japanese Sushi Restaurant close by. It is a large conference center with many amenities and cookies and beverages served every afternoon at 4:00. Manchester has the Currier Museum which is a gem to visit. Many of the main highways lead to Manchester making it a transportation mecca. You must visit Lake Winnipsauke and Mt. Washington while you visit. I definitely recommend this hotel.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
298mariannep, Thank you for letting us know how impressed you were with our services and amenities of Best Western Plus Executive Court Inn & Conference Center Hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Beautiful hotel in beautiful location"

5
17/10/2017

We stayed in mid-October and the foliage all around the property was marvelous, as was the hotel. I appreciated all of the fresh fruit options at breakfast and enjoyed the breakfast pastry. Also delicious cookies when we checked in. We will definitely stay there again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Z459ZNdianes, Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I'm very happy that you enjoyed your stay with us, especially our deluxe continental breakfast. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Great hotel for a meeting"

5
16/10/2017

This hotel impresses because of the attention to details. As you drive in, the beautiful landscaping catches your attention, then the staircase in the lobby impresses. The staff is efficient and helpful and then the room is spacious and comfortable. Breakfast has a large selection of delicious food.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mark C, Thank you for letting us know how impressed you were with our beautiful landscape and breakfast services. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience.We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nicer than expected"

4
16/10/2017

The staff at this hotel made all the difference. Their level of hospitality and professionalism was high grade. The grounds were surprisingly peaceful. And the restaurant was quite good - unique and delicious options. Especially good was the quality, amount and variety of foods at the conference meals. Only the dirty carpet and a few maintenance items needing attention were on the down side.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Louise M, We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. It is also important to us to hear from you on the issues that you experienced with the carpet so that they can be quickly addressed. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great for a conference very Gluten free aware"

4
16/10/2017

Had a conference here and the site was beautiful close to airport and shopping, but mostly I was so happy with the knowledge of gluten free. They even use gluten free rolls for all their events for all the guests, and non-gluten free conference goers didn't know the difference. It was clean and everyone was friendly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
300maryannej, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

"Pleasant stay at Manchester."

5
11/10/2017

Best Western is our go to hotel when travelling in the US and Canada and this one is another example of why we choose BW. The hotel is quaint and the grounds beautifully maintained. The staff was helpful and the "goody bag" for rewards members was a pleasant surprise. Check in and check out was quick. The room was spotless and bed very comfortable. We enjoyed the breakfast which had a nice variety of options. The breakfast area was also well kept. Overall we thoroughly enjoyed our stay and would not hesitate to visit again.

"Room for a night"

4
11/10/2017

Came to town just to see a old friend. Very friendly person at the front desk and helped us out. She had us join the Rewards Program and explained. It was a huge room and very comfortable ad clean. Breakfast was good, too. Many choices. Second time we have stayed Here.

"Nice setting in a friendly and clean facility"

4
11/10/2017

Being set back and having the Brew House next door were real pluses. I noticed we weren't the only ones in need of transport to Airport before their shuttle starting time of 5:00 AM. BW might consider starting at 4:00 AM. The places closer to airport with 24 HR shuttle service aren't as nice and seemed more expensive,

"Good value for the price"

4
10/10/2017

The staff are very friendly, the hotel is overall nice, the beds are ( and smell) clean, good breakfast too. the downside would be that the carpet can be cleaner. Good value for the $. Verdict: I would revisit it.

"Great place to stay"

5
09/10/2017

The hotel is clean and well cared for. The staff were very friendly and helpful. The location was 10 minutes from the airport, and they had a shuttle that took us there. In the next parking lot, there is Backyard Brewing, which also deliveres to your room if you don't want to walk over there to eat. We would definitely stay there again!

"Enjoyable"

5
05/10/2017

Very enjoyable experience. My room was very clean. Shower was hot. Bed was comfortable. An the breakfast was immaculate. The people that checked me in were phenomenal as well. Can't wait to come back.

"Great place to stay!"

5
03/10/2017

We stayed here for a NASCAR race and were pleasantly surprised. The grounds are beautiful, the staff was friendly, and the room was great. The price was excellent given that it was a race weekend - we didn't feel we were charged extra like many of the other hotels we considered (and it's only 35 miles to the track in Louden).

"Best breakfast and room very clean"

5
02/10/2017

Best breakfast we have had in a hotel. Room was very clean. We had our pup with us and he was very comfortable as well. The staff were all amazingly friendly and helpful, including the manager. Beautiful place to stay. I will be back

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gypsy336, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We are glad your stay was comfortable and we can't wait to give you another five star experience!

"Best Western - Manchester, NH"

5
30/09/2017

Very nice high quality hotel in quiet setting with nice, quiet and peaceful rooms with a picturesque,Wedding Friendly Lobby Courteous, friendly staff and an overall pleasant stay. Convenient distance to Airport, nice dining and shopping.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
harryd819, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenient experience have been successful. We're glad you had a great time with us and we look forward to serving you again.

"Nice rooms"

5
29/09/2017

I stayed her overnight on a business trip. The staff was friendly and made me feel welcome. The flooring in the hallway is wood laminate, which looks good but my foot steps were pretty loud. This did not seem to be a problem as I did not hear anyone outside my room through the entire stay. Breakfast runs 6-10 on weekdays, it smelled good but I just missed it. There is a brew pub within walking distance, I was given a coupon for it but ended up having food delivered. The room was very clean and the bed was comfortable. The Infinity cable service offered more than enough options on the TV. I definitely would stay here again.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
William D, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"I Should Have Slept In My Car"

1
25/09/2017

Everything amenity or fixture was installed perfunctorily but offered almost no utility. There was some work around needed for everything, turning on a light, adjusting the temperature, keep the tub drain open, or using a wall socket. The most satisfying part was when I finally got to drive away.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
T8742INseans, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Conference Stay"

5
25/09/2017

Enjoyed my stay, room was clean, quiet and comfortable. Grounds were beautiful. The breakfast was much more than I expected, the food was hot, and the taste was more that I thought it would be, the staff kept the table cleared and washed clean after each use, and the food was replenished quickly when empty.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
217giselem, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"Great"

5
24/09/2017

Came to visit family. Stayed two nights. Had stayed here before. Was not disappointed. Check in was quick and easy. Had already been upgraded to a room with a jacuzzi tub. Liked the little welcome gift, water and some snacks. The rooms are slightly dated, but they are immaculate. The room was enormous, we never felt crowded. Breakfast was plentiful. Usual assortment, cereals, breads, waffles, etc. I love the all day coffee/tea/fruit water offerings. Nice touch. Plenty of parking. Nearby to restaurants, gas stations, the mall. Found the best rates on the best western website.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cindy l, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It is so rewarding to hear about your five star experience at our hotel! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Rest!"

4
23/09/2017

The location of the hotel near the White Mountains is great and the hotel itself is excellent. Over the past twenty years or so we've stayed at the hotel dozens of times and have always found it an enjoyable experience!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Passing through"

3
20/09/2017

Our overall rating would have been higher but for the dreadful service and quality of food we received from restaurant which sits nearby the hotel. But first to the hotel itself and the staff. The hotel is of a high standard, clean, well designed with ample parking and a good selection of food for breakfast. The staff and especially those who were working the evening we arrived could not have been more professional and helpful. A credit to the company! Had we just been scoring the hotel and staff we would have given 100% However we also visited their restaurant which is only a short walk. We ordered some drinks and food but when my drink order did not arrive I explained to the waitress that we had come a long distance and were tired and could they bring my drink and our food as soon as possible. Our order arrived soon after, but we then discovered that the french fries were very cold and part of my son's battered fish was hollow with nothing but batter. The waitress apologised and eventually returned with 'replacements' as she was about to leave my wife noticed that we had not been given cold slaw which she believed was on the menu. The waitress assured us it was not part of the meal and as we no longer had menus in front of us and were even more tired we reluctantly accepted what she said. She returned a few minutes later with the slaw and said she and the chef had made a mistake. As we began to eat our meal my son noticed a large hair attached to the batter of his food and I immediately asked to speak to the manager about all that we had gone through A lady approached us and stated she was the manager and was fully aware of what had taken place and 'would take care of the bill' I explained that as had only eaten 4 french fries and were unwilling to eat anything else it was the least she could do! I also informed her that we were very unhappy with their service and quality and as Platinum members we would be writing to Best Western about our experience. To my amazement the manager became very indignant and stated 'that as I have taken care of the bill it is very unfair of you to contact the company' We quickly left the restaurant and informed the hotel staff of what had just happened. They apologised on behalf of the company and asked if there was anything they could do to help We were so tired by this stage we ended up having coffee and cookies for our evening meal It is by far the worse experience we have ever had from this company which we have used on many occassions and I WILL be writing to Best Western direct!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
R R, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. Your comments will be shared with the hotel management for improvements and we hope you will give us the chance to welcome you back so we may ensure your visit is nothing short of excellent.

"Great time "

5
19/09/2017

I've stayed at this hotel several times. Never been disappointed. Stayed from 7th to 11th. Very comfortable. Near everything. Very nice rooms and breakfast is exceptional. I highly reccomend this,hotel when you are in Manchester. Close to,airport too.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
James F, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We appreciate your loyalty and look forward to your future visits!

"Stay at Manchester, NH"

4
19/09/2017

The hotel & room were clean and well maintained. Staff was very cooperative, friendly and helpful. Breakfast was good and food fresh. The experience was pleasant and enjoyable. Location provides easy access to highway.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
X933SHalbertc, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We're glad you had a great time with us and we look forward to serving you again.

"Great Place, good prices with an airport in the city"

5
17/09/2017

Best Western Plus Executive Inn & Conference Ctr in Manchester, NH - great location, really nice place. Has a great brew pub with good food right on the grounds. Nicely appointed rooms, with a fridge and very comfrtable beds. Very clean, tub and toilet separate from a double sink. Free wi-fi, breakfast, pool and health club. Had a great visit with family from midwest - we stay here every year!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jim L, Thank you very much for the compliments you give to our hotel! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great Place to Stay"

5
15/09/2017

Its been almost a year now and I can't believe I let this much time go by without taking time to write reviews of the places we stayed an attractions we visited last fall. Now we are planning a return trip to the north east. We spent two nights at the Best Western Plus Executive Court Inn and found the accommodations were first rate. The room was clean and the staff was extremely professional and courteous. The restaurant next door was one of the best meals that we had on our entire trip. Trust me, you don't have to be on the edge of the coast to have a great meal. Please let me recommend the scallops, because they were the best I have had in quite some time. Our stay in Manchester couldn't have been nicer because of BW and it's staff. thank you so much. TC

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TGCobb, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to welcoming you back during your next stay in the area.

"A great place for a great value!"

4
14/09/2017

Excellent value for the money! I would go back in a heartbeat, the staff was very good and they were very attentive to your needs. The overall Hospitality experience was wonderful and I will come back again thank you very much for all that you do.

"Great Hotel---Excellent Staff"

5
14/09/2017

After staying for 4 nights, we decided to extend our stay for 2 nights and the staff honored the same rate, even thought it was a holiday weekend. During the long drive home to NY we thought we left medication in the room--Had to call the hotel from the road, and they went above and beyond to check the room and also check lost and found while I was on hold. (We eventually found it in our bag!) Staff was excellent, room was very nice, clean and quiet and the breakfast was pretty good too. All in all a great stay and we would definitely stay again!

"Stepping things up"

5
13/09/2017

This Best Western Plus has really step things up for the Best Western Chain of Hotels. I would normally past by a Best Western when searching for hotels online but after staying at this hotel I will give the plus a absolute A plus.

"Great staff, great indoor pool, great price point"

5
13/09/2017

Whenever I am in Manchester, NH, I stay at the BWP. Great staff, great indoor pool (I am an aquatic exercise nut), great location, and good price point. Excellent long term parking on site, when I use Manchester Airport.

"Comfy beds!"

4
12/09/2017

Enjoyable stay. Disappointed with pool temperature. Hot tub was great. Free breakfast was pretty good. Cookies in the lobby after 4:30. Room darkening curtains worked extremely well. Very pleasant staff!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SoupyCyndi, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is wonderful to hear of the great impression we made with our amenities and services. We also appreciate your feedback regarding the pool temperature. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Great staff!"

4
06/09/2017

Staff was friendly and accommodating! Nice and clean hotel. Next door to The Backyard Brewery which some of us visited and was a great place too. Will most likely go back the next time we go up to visit my brother and his family.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
spt2326, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Best Western Plus"

5
06/09/2017

over all great experience's, Room's were clean, overall hotel was clean. Everyone we meet were super nice and helpful. Picked us up at airport, were there in no time and very friendly and even offered us places to go see while we were there. So we would definitely stay again, It was much nicer than some resorts we stay in . So I give them a thump's up.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3904OYlindas, Thank you for choosing Best Western Plus Executive Court Inn & Conference Center Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"NOT ADA FRENDILY"

2
05/09/2017

I stayed in an ada approved room. Which was in need of repair.The shower seat was pulled out from the wall 2 inches,You could see it was not safe to seat on. I had to shower in my wheel chair, no fun. The water pressure was so poor coming out of the hand held shower, it was difficult to shower. You would have thought the maids would have report the problems.The breakfast was poor quality. I would not stay there again.

"NOT AS GOOD AS 2 YEARS AGO"

4
04/09/2017

We loved the room (2 queens suite), the pool area and the fitness center. Not 5/5 because the breakfast. We were there 4 nights and each morning it was the same story: the 3 women working in the breakfast area spend most of their time in the kitchen with cell phone in hand and we have to ask for refilling.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
anonyme1955, We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with our breakfast staff. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the staff. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Great Place for a Conference"

5
02/09/2017

I stayed at the hotel for three nights and also attended and Education Seminar for three days at the Conference Center. The hotel stay was great - the room was nicely decorated and the bed comfortable. However the best part were the staff - the front staff took the time to answer questions and were very friendly - and the staff at the Conference Center who served the food were wonderful they cared about our needs and wanted everything just right - you don't see that quality and attention to detail that much anymore. Thank you!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
barbaramE1043SW, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with our staff and We can't wait to give you another five star experience!

"Great event location"

4
28/08/2017

Best Western was an excellent location for a family wedding get together. The hotel was clean, the staff very helpful, and we all enjoyed the facilities. Would definitely recommend this location for anyone planing this type event.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
E6664HRdonnac, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Your recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

"A wonderful weekend get away."

5
25/08/2017

We had a great weekend getaway. Best Western was just what we needed. Thank you for your accommodations. The room was clean and quiet. Great for some needed R&R. We hope to return again in the Fall or Winter.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 812spencerc, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"return customer"

5
25/08/2017

I stay here every time I am in the area. I am always made to feel welcome and appreciated. The rooms are clean and anytime there is a problem which is not often it is fixed asap. Breakfast is great and so are the cookies at night. One nice touch is the infused water in the lobby

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
379paulae, It means a lot to us that you've taken the time to share the positive features of your most recent stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We appreciate your loyalty and we are looking forward to seeing you again.

"Great Place"

5
25/08/2017

Place was clean, comfortable. Staff were friendly. Had inside pool and game room as well as gym that I didn't have a chance to use. Enjoyed the rocking chairs that were outside the front door. Grounds were pretty. Plenty of parking.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jks336, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"clean but old decor"

4
25/08/2017

The hotel is clean but dated, the bathroom in my room had torn wall paper and the bed was a little on the lumpy side. The restaurant was good but overpriced for the size of the servings. The elevator was painfully slow . The free breakfast is average at best.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bob W, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations.Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

"Excellent"

5
24/08/2017

My husband and I have been staying at the Best Western over 8 years when there are functions at the Executive Court which is right next door, walking distance. We love that they have breakfast which is included.

"Great hotel"

4
19/08/2017

Nice hotel, with great amenities. Breakfast was superb and the pool, gym were good. Loved the grounds and the grounds décor. Great facility. The staff were very helpful and great. The price was also affordable.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Albert N, Thank you for letting us know how impressed you were with our services and amenities. I'm glad that you enjoyed the value , hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We're glad you had a great time with us and we look forward to serving you again.

"We would stay again in a heartbeat!"

5
19/08/2017

This hotel was a wonderful experience for us. We were greeted with a smile, gift bag filled with goodies and invited to join the Best Western Rewards, which we did. From beginning to end this stay was a very special experience for my husband and I. Next time we plan a trip to New Hampshire, we will call this property first to check on rates and availability.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D1644WWchristiner, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for taking the time to share this five star experience with our management, staff, and future guests. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"Best Western Is THE BEST"

5
19/08/2017

Beautifully groomed grounds surround this Best Western Plus Hotel...I felt like I was at a spa. The free breakfast was very good and had a good variety for all ethnicities to choose from. They offer delicious homemade cookies and brownies for guest in the afternoons...Did I say DELICIOUS<3 !!!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear audreyjk2017, Thank you so much for your compliments to our breakfast options and especially to our delicious homemade cookies. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Adequate for one night stay"

3
16/08/2017

I attended an arbitration held at this hotel and stayed the night before. The room was fine and of ample size. The conference room facility was large, although it was in the basement of the hotel along with the gym, the pool, and the laundry. Breakfast is included at this hotel but I would not recommend it. I had cereal which was mis-labeled as a different brand from what I believed i was getting. The eggs seemed to be processed or frozen. In my room the air conditioning was a little deceptive as the wall unit instructed the user to use the wall control. Nothing worked. When I called the front desk I was instructed to utilize the unit's controls even though the instructions say not to use them. I would recommend that each room with that issue should be marked better. It appears that this hotel may be the best in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear RcikS, Thank you for taking the time to complete our survey and share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner and the breakfast offered . We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"More than you would expect"

5
16/08/2017

Not sure that I want to share how my family and I appreciate this hotel. This BW is not your Ritz Carlton and some of the decor is dated - but I was told it's being updated. HOWEVER - its kept really clean... in a safe area and you really do get 5 star treatment with customer service excellence.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wayne K, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"Family --Wedding "

4
14/08/2017

This was an overnight trip to attend a Wedding at the home of a family member. To book it was quick and simple. The hotel was clean inside and out! The room was like new and spacious. The room came with free breakfast which was fantastic--everything was fresh and hot --and no waiting around for the staff to refill anything. The staff never got in the way when it came to Ge ting your food--the same staff was polite and courteous to the guest. The only downside was the strong smell of chlorine throughout the first floor and in the elevators from the pool on the lower level. We did not have the opportunity to eat at the new restaurant that was recommended by the staff and who dies the room service orders --maybe next time.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear V9783ILgeorgeb, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your comments regarding the smelled of chlorine has been addressed. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"COUPLE OF TWEAKS AND THE PLACE IS A 4 STAR"

3
14/08/2017

Pros: Professional and courteous staff. House Keeping is on top of keeping the rooms clean. Affordable. Visually appealing. Cons: The guest rooms are getting run down and have several minor issues that tend to add up. Hire or expand the handy man staff. The breakfast buffet is hideous. Our group of 20+ ended up going down the road for breakfast to get better food. Frozen Egg paddies that are thawed out? No thanks. No Bacon? No thanks. Up the quality of this offering and get a cook on duty to handle this process. Currently it comes off cheap and what you get does not hit the spot........at all. Those two cons get addressed and the place is a good solid 4 star rating.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Carln0130, Thank you for sharing your experience with us. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.

"A Wonderful Experience"

5
14/08/2017

We had a wonderful experience. The breakfast buffet was above average. The pool and hot tub were well used by us. The grounds were manicured and provided a a pleasant space to relax, read and stroll. If at all possible, we WILL use Best Western for our future vacations and break-away-experiences.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D2500ORcharlesl, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is wonderful to hear of the great impression we made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Nice getaway."

5
10/08/2017

Great trip. Stayed a few days to golf - perfect location. Loved the bed and jacuzzi. Breakfast was very convenient and nice to have included. The food was okay...your typical complimentary breakfast food. We will go there again.

"Pleasant stay."

4
08/08/2017

Good location, easy in easy out, very nice restaurant on site, quiet setting, well groomed grounds. We were visiting family in Manchester, and this hotel was located only a few miles away. Easy access to I293 and Rt 101.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Duanea, I am happy to learn that you enjoyed the value and the amenities of our hotel. We are also happy to hear that you found the location to be so convenient for your needs. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Great hotel!"

5
07/08/2017

The staff was extremely friendly and helpful. The room was very clean. The decor was nice. The outside garden was beautiful.We were there to attend a wedding. Overall one of the nicest hotels I've stayed at.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Brenda, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Excellent Value & Quality"

5
07/08/2017

Staff were exceptionally accommodating as we were part of a wedding guest party.The rooms were modern, clean, comfortable with refrigerator and coffee machine.The bed was extremely comfortable! The price was very reasonable given the generous size of the room and the high end bath products provided . Location was good, set back from main road so it was quiet. We did not use the swimming pool. Breakfast was OK.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jennifer, We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We aim to impress with our breakfast, hospitality, and comfortable accommodations and will work to improve the areas we can. Thank you for your time and we hope to have you back for a future stay again soon.

"What a pleasant surprise!"

5
07/08/2017

I have always stayed at Marriott brand hotels, and this was my first experience with Best Western Plus. I was very pleased with everything at the Best Western Plus hotel, in fact so pleased, I will be seeking out Best Westerns whenever I travel.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gail, We are all thrilled to learn that you enjoyed such a pleasant experience with us. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful and you will be returning for another stay with our Brand. We hope when you return to the area we will get the chance to serve you once more.

"It's BEST"

5
01/08/2017

Great staff, clean, and friendly! Food for breakfast was different every day and equally yummy. Lots of variety for all appetites. They put out cookies in the lobby for the afternoon slump and provide for all types of guests from business to family. One family had a take out dinner in the breakfast room and the hotel accommodated them with grace. Great stay!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D9666NZlynnw, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality, cleanliness and compliment to our yummy breakfast, We will happily share your comments with our staff, Chef and we look forward to seeing you soon!

"Excellent Staff, Very Good Rooms, Great Breakfast"

5
31/07/2017

I stay here 2-3 times a month, and this hotel is one of my favorite Best Westerns to stay at. The staff is always professional, courteous, and helpful. The rooms are always clean and comfortable, There are lots great places to dine close by. Their breakfasts are always very good, with a great selection to choose from. It is a great way to start a day. This hotel is a great value for my money.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Paul, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. Your loyalty is truly appreciated and we can't wait to see you again!

"Maine Trip"

5
30/07/2017

We stay at this Best Western on our trips to Maine every two years. We fly out of Manchester back home, so it is only a one night stay. We have never been disappointed in the cleanliness, hospitality or the food.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bhall217, Thank you for your kind comments and 5 star rating! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Way better than expected!"

5
28/07/2017

Everything about my stay at the Best Western Plus was a pleasant surprise. I checked in easily with a very pleasant receptionist who in addition to getting me checked in, arranged for a shuttle to get to the bus station the next morning. The room was spacious, spacious, very clean and the king size bed was most comfortable. I also appreciated the mini fridge and microwave oven. The next morning I used the workout and weight room and after getting cleaned up, I enjoyed the breakfast of an omelet, sausage and potatoes as well as pretty decent if not fabulous coffee. In addition, they were very helpful in trying to track down a misplaced item. (must have fallen out of my bag at Logan airport.) All in all a most acceptable stay. I'll definitely be back#

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wally W, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Non smoking hotel had smoke issues"

3
27/07/2017

We had to change rooms b/c our room started to smell like someone was smoking in it. Not sure if it came from another room or outside & somehow vented into our room. We were upgraded to a suite. However, the suite air conditioning unit in the living room area would not adjust so it was always btw 59-61 degrees! Freezing!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Stephanie W, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. also, I want to apologize for the air conditioning issues and We wish that you did inform us during your stay so we can resolve the matter immediately. Thank you and we hope that you choose our hotel again!

"Great Experience"

4
26/07/2017

Hotel was clean, rooms a little dated, but cleanliness is whats important to me. Breakfast is EXCELLENT, lots to choose from and great quality. Staff is SUPER friendly and welcoming. Nice pool, hot tub and fitness area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 950danetteg, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Excellent Stay"

5
26/07/2017

Had a one night stay at the BW+ and were completely satisfied. Check in was super fast and welcoming. Friendly staff throughout our stay. Rooms were clean and fresh. All day coffee/tea and fresh fruit water is a nice touch. Breakfast was excellent, many choices of hot and cold items. Modern updated hotel. Would definitely stay again if in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear NYCAlarmGal, Thank you so much for your kind words regarding the cleanliness and fresh smell of your lodgings. We are happy to hear that you enjoyed our hospitality and breakfast! It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Love this hotel!!"

5
25/07/2017

We couldn't be more pleased with our stay. This was the first time will use this hotel and we couldn't be more happy. Our room was nice and clean and comfortable no complaints at all staff is extremely friendly and helpful. The free hot breakfast was amazing and it changed daily so you weren't always stuck with the same thing day after day. The stuff for the breakfast made sure everything was full and rotated everything was fresh and perfect. We also like the game room it was a lot of fun to just go and play pool or video games the pool was clean the only downside to the pool is it only 4 ft deep and its entirety we would have liked it better if it was started at 3 foot and went as deep as 6ft or more. During our stay the elevator closest to our room broke down and for the rest of our stay we had to walk farther to the second elevator that would be the only negative thing we would have to say about this hotel. We will definitely be using this hotel anytime we are in the area. Overall our experience was amazing and we couldn't ask for more.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear marymQ1507FE, Thank you for sharing this five star review of our hospitality and your compliment to our breakfast service. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Good Experience Overall"

4
25/07/2017

The staff at checkin and checkout were very nice, helpful and courteous. Everything and everywhere in the hotel was spotlessly clean, thanks to all of the housekeepers. The beds and pillows very comfy. My only complaint was that the temp. control didn't work. I couldn't turn the temp. lower. I didn't say anything until checkout because was unpacked and didn't feel like changing rooms. I did tell the staff at checkout and they were very concerned. I know they will fix it. That being said, I will stay there again if I have to go to to Manchester NH again.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear jenniferdW5116YJ, Thank you for your high rating of our hotel and for taking the time to share your experience! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Great lace to stay!!"

5
20/07/2017

Super friendly staff, clean comfortable room and amazing free hot breakfast with a niffty waffle maker and berries, warm syrup to put on them!! Enjoyed my stay!! They offer fresh baked cookies in the lobby every day too!! It is a just 2 miles out of the hustle and bustle which I also liked..quiet.

"A smile goes a long way"

4
19/07/2017

The hotel is large. Our room was very nice. Breakfast was good. The welcome bag was unexpected, fun, and appreciated. What was missing? Welcoming and friendly staff. Not a one wore a smile or seemed like they were happy to be there.

"Over priced"

3
19/07/2017

I booked a room on a travel site and was quoted 245 with taxes and fees. When I checked in the woman told me it would be 274. My husband decided we would stay another night. When we spoke to the woman at the front desk she said my card would not be charged any extra money for the third night. Well it was, before my husband could put the extra money in my account. This caused my account to overdraw. And there were four different amounts being held as pending charges. When we checked out the total was 386. They put that as a pending charge. The next day the money was taken from my account, but the 386 pending was still on my account. It stayed on my account for 8 days after I checked out. I spent a week in PA after I left there and had to have my husband deposit money into my account twice because Best western had almost 400 dollars of my vacation money tied up. I was unable to see most of the attractions in Philadelphia because of lack of funds. Thankfully I had purchased tickets and meal plans for Hershey park in advance or my grand daughter and I would have starved. If you stay here pay with cash upon check in. The carpets were dirty, and one section of flooring on the second floor felt like it was a hole covered by carpet.

"4 stars for a three star hotel"

4
19/07/2017

This hotel would be a three star and at a three star level it's pretty good. A bit of mould in the bathroom and it is located in an isolated area but for $99/night for 2 queen beds and including breakfast, I thought it was a pretty good deal! Definitely not a destination hotel but a great stop over. Restaurant is across the parking lot and while the decor was very dark and dated, the service was excellent and the food was home made and quite delicious.

"Outstanding service"

5
18/07/2017

We spent one night there and the hotel was excellent from service to cleanliness. Room was very clean, staff were very friendly and helpful. Hotel at reasonable price. Close to airport. Highly recommend this hotel!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear iwonaoconnor1961, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality of our staff. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Home away from Home"

5
13/07/2017

This property is wonderful. Grounds are stunning and the staff were all very friendly and helpful. My room was very well appointed, clean, comfortable and all the amenities I could need. Complete with a fridge and microwave. I would highly recommend this hotel for any of your stays or events.

"Clean and comfortable"

5
13/07/2017

Entire motel was very clean. The room was a nice size and comfortable. Close to airport. The room was quiet. Shuttle service to the airport was quick and departed on time. The staff was very friendly and helpful with any requests and suggestions on restaurants.

"Exceptional Facility and a Great Value"

5
10/07/2017

Audrey the desk clerk at check-in was awesome. She took our needs into consideration and offered alternative room arrangements as we had reserved our room thru a 3rd party and they had placed use in a room which did not meet our needs. Breakfast was fantastic with multiple options and very filling. I have not stayed at a Best Western in many years but the plus facilities appear to be top notch. Still a budget friendly facility but with several perks to make your stay more enjoyable. Only issue many of the video games in the the game room did not work but I really wasn't there to play Pac-Man jr.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear notenuftravel2017, Thank you for leaving your five star rating of our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities as a good value for your money. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Our stay"

5
08/07/2017

We received a free upgrade to a huge room and thuroly enjoyed it, the breakfast was terrible, the eggs where like rubber and the hash browns wherent cooked. The machine for change in game room was broken so you couldn't use the game room.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear ericpR1272PD, Thank you for taking the time to let us know how you enjoyed your stay with us! It is also very helpful for us to hear your comments on the breakfast where we can improve. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good service"

4
07/07/2017

We stayed there for one night. The staff were friendly and helpful. The rooms are basic but clean. We had a good/fun breakfast, we were able to make our own waffles which was fun. The location is out of town but it is nice and quiet.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear DonCork, Thank you so much for your compliments to our breakfast options and service. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very Clean and Comfortable"

5
06/07/2017

The bed was very comfortable, and I am one that can rarely say that. The only thing that would make this room better would be a microwave. The Wi-Fi was good. The room was clean. The room was a little warm before I turned down the thermostat. They set it high.

"Would not recommend, waste of money"

1
05/07/2017

The receptionist was not helpful, stood behind another guest for 5-10 minutes with my toddler waiting to check out as they chit chatted and I had to finally interrupt them. The shower in our room wouldn't drain so we had to stand in dirty water while we showered. The pool was absolutely digusting and the area around the pool looked like it had been cleaned for months, dead bugs, dirty towels laying around everywhere, band-aids, the jacuzzi had a brown tint to the water. The walls are paper thin and the room next to us had their tv as high as it would go and were so loud that we couldn't get to sleep until after midnight. Definitely not worth the price at all. You get what you pay for. Completely unmsatisfied.

"Great accommodations and service"

5
03/07/2017

I've stayed a few times at this hotel for my child's swim meets at the Raco pool. Staff has always been friendly and competent. Rooms are always very clean, beds are always comfortable. Breakfast is better than most budget hotel breakfasts, as they offer chili, cheese sticks, other items not offered at other budget hotels. Breakfast area is clean and staff keep food items well stocked. TV and wifi are great. I wouldn't hesitate to recommend this accommodation to anyone.

"Quick stay for a sporting event"

4
02/07/2017

The hotel was clean and comfy, had to turn our own air conditioner on but cooled the room right down. Upon check in we were given a bag with water and a few sweets as well as a crunchy snack, cookies and water were also available in the lobby. Breakfast was ok, checkout was fast and easy.

"Hotel"

5
02/07/2017

Hotel was excellent in every way, very clean and up to date, n every way, staff polite & helpful, very good food at breakfast, adequate parking, grounds and building very neat, internet worked well, everyone very professional, had no problems or issues with this visit.

"Great Place"

5
28/06/2017

This is a great hotel, with great staff, excellent gym facility and a restaurant and brew house next door. The rooms were very nice and the food and beverage selection at the restaurant was great. I had the filet and it was excellent. I highly recommend this hotel for business or pleasure.

"Pleasant Stay"

4
27/06/2017

We stayed here for our daughter's wedding. A lot of us! The hotel staff were extraordinary. First rate,actually, and I am very picky as I travel a lot for work. They could give the 4 Seasons a run for their money in terms of customer care and service. Very impressive! I wish there was someone to help with bags and luggage. I wish the bedding (mattress and pillows ) were more upscale. And the bathrooms need updating. Having said all that it was a wonderful stay.

"Our favorite place for a work/pleasure trip."

5
26/06/2017

This is about the only place I visit for work where my bride comes along! We both love the hotel, the gardens are beautiful, though they do need a bit more attention to make them exquisite. The staff is always excellent to us, and we stay here 2 - 3 times per year. You can't go wrong with a stay here! Just a note - why Chili-con-carne on the breakfast menu everyday? That is the crock pot that used to hold my oatmeal, and now I have to eat instant oatmeal!

"The Best!"

5
22/06/2017

Great location, off the beaten track. The grounds are lovely, flower gardens for weddings, plus the hotel is surrounded by woods. You would never know you are minutes away from the airport. Never have to worry about parking space when I bring my trailer, plenty of space even when the hotel is booked full. Rooms always spotless, staff the best. Wouldn't stay anywhere else.

"Poor breakfast. Poor noise insulation."

3
21/06/2017

A nice clean room and bathroom with good toiletries. Comfortable bed. But : corridor noise can be clearly heard; noise travels between rooms; the breakfast offering is poor (3/10). There was a good fruit and yogurt selection but the hot offering was poor quality and the English muffins were awful. Coffee ok. We would not return.

"Experience"

5
20/06/2017

This is the second time that we have stayed here. Both times was to attend nephews graduation. The room and staff was excellent. We have a service dog.,There were no questions or hassels. The room was excellent,very clean with no smells as to other animals.The staff very friendly. The welcome bag was a really nice surprise.

"CLEAN, CLEAN, CLEAN"

5
20/06/2017

Excellent housekeepers - this is the cleanest hotel! I stayed at a more expensive hotel and it wasn't nearly as clean or well appointed. After driving 8 hours, it was a treat to stay at this Best Western. I will stay there again and I highly recommend it to others.

"STAY"

3
19/06/2017

First Time At Best Western. Check In Was Very Good Very Polite. Bed Was Ok. Jacuzzi Stopper Was Not Working. I'm Very Happy That You Had Pergo Floors Put In. Which Made It Much More Cleaner Than Carpet. Over All Stay Was Average For The Money.

"Excellent place for a meeting"

4
07/06/2017

Thank you for the upgrade to a suite. Very efficient, nice hotel for a very good price with full breakfast. Restaurant next door is only fair. Very convenient to airport with free van. Also enjoyed the indoor pool for some late night exercise.

"Wild ride"

3
06/06/2017

I booked my stay through Booking.com two months prior to my stay. In that span of time, the credit card I had used to book was subsequently used to pay for Uber rides in Africa, so essentially, my reservation was being held with a cancelled card. So that being said, I received a call en route to New Hampshire asking if I was coming to stay. Of course I was although the credit card issue wasn't discussed. I asked to make sure there would be a shuttle to the hotel because of my late arrival I was assured that a neighboring hotel would be able to pick me up. So I arrived, picked up my luggage and called the hotel to be picked up only to be informed that there is no shuttle. The desk clerk suggested that I either call a cab or wander through the airport to look for a car service to bring me to the hotel. After calming myself down at 1:45 a.m., I wandered over to the rental car counters and very fortunately was able to pick up the car that I was supposed to pick up later that morning. I checked in and was essentially shamed by the clerk because the card I had used to book was declined(cancelled). So I gave the clerk another card and was asked why I wasn't using the same card I had used for the reservation??? Doh, because I cancelled it? So I arrived in my room and was greeted with one of the two queen beds with the pillows piled up like someone had watched tv. There was also a butt print on the bed, used towels in the bathroom and trash in the waste basket. So at 3 a.m., I was fortunate enough that the other queen bed looked pristine, and to bed I went. So at check out, I asked to speak to the manager and was told that there wasn't really one. Oh, lest I forget that the hot breakfast items were tepid at best. So I was charged half price for the room and was told that someone was probably moved to a different room and the room wasn't flagged properly in the computer. Sorry, but I expect more from the Best Western brand than I experienced. Figure out the shuttle problem, the shaming clerk and miscommunications throughout this experience. By the time I hit the hopefully clean bed, I was up for thirty six hours and would have appreciated simple, basic service.

"New England National NHRA 2017"

5
05/06/2017

Had a great place to stay for our trip at the NHRA Epping New England National Hotel staff great room great Offered a rebate to the closest restaurant The Yard Food Was also great and price Too We Will most likely go back next year maybe for a 3 night stay next New England National Epping NHRA

"Decent Experience"

3
30/05/2017

Pretty average overall - nothing exceptional, but also nothing terrible. Rather clean overall. Nice sized indoor pool, but cold for an indoor pool. Nice spa pool. Decent gym, but some equipment was not in working order. Construction on 3rd floor restricted elevator use, which made it difficult hauling luggage up steps, but it is what it is. Room thermostat did not seem accurate with temperature reading, and would turn itself on even when turning the fan OFF. Breakfast was ok, but instant eggs were not very appetizing. All parking was located behind the hotel, which was a bit odd, but not really inconvenient. Overall, nothing exceptional, but not a bad experience.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear matthewmV111XR, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management.We can't wait to show you how we continue to improve based on feedback like yours.

"leisure"

5
29/05/2017

Good times great place to stay between staff great amenities and great breakfast nice pool easy access offered a razor and shaving cream because I forgot mine at no charge not many places would do that made you feel important

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear carl a, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great location, love the breakfast and pool, family friendly"

5
28/05/2017

I've been at this hotel many times, and I'm always pleased. The location is great for easily getting to the airport as well as destinations in all directions. Clean rooms, friendly staff. My only suggestion is that you book the room directly through the Best Western site. I booked through an online site so I didn't get BW points... Same price.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Audrey L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"Business for husband. Vacation for wife and puppy"

4
27/05/2017

My husband flies into Manchester, NH every five weeks and works near Merrimack, NH. I went with him this time since I have never been to NH. Location was great. We was able to stay with our 9 month old puppy and took her to All Dog day care camp during the day. I was able to explore the area while my husband worked. Had to pick up the dog by 6:30 pm. All worked out great. The hotel has restaurant called The Yard. They even delivered to our room for a small fee. Convenient and good food. Front staff helped me find places to explore with my schedule. They printed out directions every day. I suggest the art museum in Manchester. I also enjoyed the Shaker Village in Canterbury and learned some history of the area. There was lots of hiking trails. The mall near the hotel offered great massages.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Loretta K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Would not stay here again"

2
26/05/2017

I am disabled and I was put in a room that was the furthest from the front and I couldn't walk to the restaurant for meals.The front desk staff was very unfriendly. There was no tissues in the room and when I asked for some I was delivered a roll of toilet tissue.. I would not stay at the hotel again

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear haroldrossp, Thank you for your review, your feedback and your comments regarding your stay. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Hotel Stay"

5
25/05/2017

We have stayed at. this hotel 7 times out of 8 in the last 8 years. Only missed one year because there were no rooms available. You need to reserve in advance if you want a room. We stayed 5 days all of which were enjoyable. Beds are comfortable and guest rooms and common areas were very clean.

"Good location for visiting Merrimack area"

4
23/05/2017

Fine property in spacious grounds with good parking. Rooms are spacious and well equipped. Heating/air conditioning is somewhat temperamental.the buffet breakfast works well. Front desk staff are very efficient and friendly

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Maurice K, Thank you for your compliments to our staff, hospitality and breakfast layout. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Clean and Bright, Home Away from Home."

5
22/05/2017

We have stayed here numerous times while our daughter attended a nearby college. It is home away from home to us. We have always been given our choice of rooms. When the hallway we used to stay in became the "Pet friendly area", the staff went out of their way to accommodate due to my allergies. We've recommended this great hotel and friends have been just as pleased as we.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
MJ G, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is so rewarding to hear from you about the success of our staff efforts to make you feel welcomed and at home in our hotel. Your loyalty is truly appreciated and we can't wait to see you again!

"Walls made of Paper"

2
21/05/2017

Stayed on the third floor may 19 7 20, 2017. The hallways are under construction; that's ok but they just threw down some pieces of carpet on the floor and they are all filthy. We all need plenty of wall outlets for our devices but you won't find them here. All of the plugs are hidden behind heavy furniture. Worst of all is the paper thin walls. My first night I listened to my neighbor's tv until midnight and someone coughing all night. The next night they had a party until 2:00am. the sound deadening is none existent.

BestWesternHotels, Corporate at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Special"

5
20/05/2017

You can tell this hotel thinks highly of it's customers! They give attention to detail and make you feel very welcome!! Front desk was quick to check me in and the restaurant was great. Food dishes were huge so bring your appetite. Constant upgrading is very noticeable!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear deborahln, Thank you for leaving your five star rating of our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"DebbieC"

5
18/05/2017

Second time staying at this hotel and I would highly recommend it to anyone. Pretty, clean, and safe! Fantastic breakfasts. I wanted to take the bed home with me I slept so well each night. Even with the hotel full on the weekend my room was quiet. Great place and great staff!

"The Absolute best!"

5
17/05/2017

Best Western has always satisfied our every need! Wheter we stay at a Best Western Plus or the Best Western, we have never been dissatisfied. This was a BW Plus and it was truly excellent! The breakfast was enjoyed by everyone in our family from a 4th grader to me, a senior citizen! The pool & hot tub was a wonderful entertainment for the entire group of 8 regardless of age. The teens enjoyed the game room and exercise room also. A wonderful experience!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Cathleen, Thank you for letting us know how impressed you were with our services and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Sweet Dreams"

5
15/05/2017

Great stay following a great event at The Executive Court Center. Strongly recommended if you need a place to rest. Room was very clean and comfortable. Huge king size bed.. Staff was beyond friendly. Great parking accommodations. Easily reached off S. Willow St. Our second time staying there, and we will surely stay there again next time we stay overnight in Manchester.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear raymondt667, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Great Stay after a lousy smelly stay nearby"

5
13/05/2017

Stayed down the road for a day and that will be the last time for that place so here we are to try this place out and it was very good except for one night when the next room over decided to play their TV loud till 3 in the morning.. Next day I went to the front desk with 3 ladies there and all 3 were very nice and listened to my concern. They offered another room and I declined and they said they will talk to them. Well about 7pm that night I got a call from the front desk and the lady said they couldn't get ahold of them so they want to move me to another room so our last night there we can have a great night sleep. The lady at the front desk insisted to deliver the new keys so she brought them up to me and must of apologized about a dozen times.. I told her it was not her fault and thanked her. We travel to NH usually quarterly so goodbye Sleep in and hello Best Western Plus.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear John K, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't wait to give you another five star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

"Dissapointed in this visit "

1
05/05/2017

My Husband and I have stayed here on numerous occasions.We Booked May 3 to the 6 .Thursday came back to room at 4:00 Bed never made ,Coffee not replaced Trash was emptied.Friday arrived back in Room around 2:3o Bed not made ,Trash full ,Towels still on Bathroom Floor .I personally went to Desk asked for Towels .Women at Desk very rude said maybe they haven't gotten there .I said well they didn't Yesterday either .She goes well was there a do not disturb sign .No there wasn't !! Well you want me to send someone down (no I'm all set my husband emptied Trash and got more cups .Very disappointed in this visit .

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Darci K, Thank you for taking the time to write this review and share your experience. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards.

"Great hotel!"

5
04/05/2017

Nice hotel from the time we pulled into the parking lot, entered the hotel and checked in by friendly staff. Room was clean. Liked that it included a microwave, small refrigerator, iron and hair dryer. Had a small coffee maker but would have preferred a keurig (not that it changed our 5 star rating). Included breakfast which was wonderful. It offered everything from cereal, bagels, pastries to eggs, pancakes, waffles. Yogurt, cheese, fruit, juices. They included everything! The microwave we had was a little temperamental so they immediately replaced it. This was the first time staying in a Best Western and now we will not stay in any other hotel. Would highly recommend!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear cdquinn1, Thank you so much for your kind words regarding the five star service and accommodations that you received during your most recent stay with us! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

"Great place to stay!!"

5
01/05/2017

I stayed here for a training class in the area and was very pleased with shuttle service to and from the airport. Staff was friendly and very helpful. The rooms were clean and the beds were comfortable, I truly enjoyed my stay and a nice warm breakfast and coffee every morning !!!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W5318RHsusanw, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN PLUS Executive Court Inn & Conference Center Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five star experience.

"A very good place to be on the way to Boston"

5
28/04/2017

Very spacious room, very courteous staff, indoor pool, ample parking, games room, spa, if we are in the area we will go back there for sure. Breakfast is boring, you can add some vegetables to the menu. In the end worth the price

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear moty k, I am happy to learn that you enjoyed the value and that you have rated our hospitality and accommodations so highly! It is also very helpful for us to hear your comments to our breakfast where we can improve. Thank you for taking the time to share your positive feedback and we hope to see you again soon!

"Manchester, NH"

4
28/04/2017

The staff was very pleasant and helpful. Utilized the shuttle service from airport to hotel and back. Both were done very timely and assisted with my bags. Hotel is clean and comfortable. Location does have a bar and grill in parking lot but there is nothing else within walking distance.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Marie S, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We enjoyed having you here, and hope that you will come and stay again next time traveling through!

"extra mile"

5
25/04/2017

Great rooms , friendly staff, excellent hot breakfast. Very pleasant experience. The cookies placed in the lobby was an added bonus. the pool was clean, and the beds was comfortable. Would recommend this hotel, definitely on of the better Hotels I stayed in.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear michaeldJ2226VY, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. Your comfort and cleanliness are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Your 5 stars review and recommendation is greatly appreciated and we hope to be of service to you again when you return to the area.

"Great Location and Great Value"

5
25/04/2017

We have stayed at this hotel before. It is convenient to our destination.The Hotel is very clean and has nice amenities like an indoor pool, game room and workout area. Although we drove to the hotel, it is very close to the regional airport. The continental breakfast has expanded since the last visit, the offerings are good and is very convenient. We will be staying here again!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Samantha M, Thank you for letting us know how impressed you were with our services and amenities. I am glad that you enjoyed the value and the convenient location of our hotel! It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Hard to find, but worth it!"

4
21/04/2017

We were on our way back to Boston after a trip in Vermont. We found that this hotel had a reasonable rate, so we tried to find it. Google maps got us lost for a while, but we eventually found the hotel. The hotel is quiet and clean and the rooms are reasonable in size. The only negative we experienced was the stench of chlorine in the elevator coming from the indoor pool. The best part of the hotel was the greeting and help by staff, especially Audrey. She helped us get an even cheaper rate than we had seen advertised. We were very tired after a long day, but she relaxed us with her welcoming attitude. p.s. The nearby restaurant recommended by hotel staff was, at best, mediocre. The free breakfast in the hotel was the typical BW warm breakfast--not great, but filling.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear island_rabbit, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Great hotel"

5
19/04/2017

Wonderful hotel! Everything was positive.......clean room with very comfortable bed. Hotel staff was helpful and friendly. Complimentary fresh coffee and cookies. I would stay here again and again. Highly recommended.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"A GREAT TWO DAY STAY!!!!!!!!!"

5
19/04/2017

We came to Manchester for a recertification of our CCI service dog's license at the Bass Outdoor Store in Hooksett.We needed a hotel ,so we decided on this hotel after seeing their advertisement on the hotel sites.The hotel was clean and all that we expected and more .The staff was accommdating and met all our needs,The pool and hot tub,whirlpool were excellent,The breakfast buffet was excellent with many choices,probably one of the bigger ones I have seen in the many hotels I have been too.The hostess,Susan in the breakfast area was very gracious and helpful to us ,because we have a handicap person in our party.She was just great.Kudos to her.I will return to this hotel without a doubt if I have to go to this area again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Bobby221221, Thank you for letting us know how impressed you were with our services and amenities. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Best or Worse Western"

1
18/04/2017

Easter weekend my family stayed at the Best Western Plus in Manchester New Hampshire. When we returned to our room on Sunday the room had not been cleaned or the beds made. When we called the desk we were told it was their policy not to clean the room or make the beds on a holiday. This was to accommodate their staff. We were not informed of this policy when we booked. Are guests now supposed to clean their rooms and make their beds? WE WILL NOT RETURN TO THIS HOTEL AGAIN.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Leonard A, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.

"Enjoying a weekend away"

4
17/04/2017

This hotel, with its indoor pool and workout room and free breakfast is excellent for anyone wanting to have a weekend get-away. There is an excellent adjacent restaurant that served up to 100 people the night we frequented it. The area is close to a large shopping center as well as within 20 minutes from outlet shopping that we enjoyed.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 818jilln, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. We hope your next stay will be just as enjoyable! We hope you're looking forward to your next stay as much as we are.

"One Night wish we had longer!"

5
17/04/2017

One night stay Easter weekend but could spend a week here! Lovely hotel, love the floor as opposed to carpet in our Whirlpool King Suite! Staff was amazing, friendly and welcoming and the pool and game room were a blast! Amazing breakfast buffet and property is gorgeous!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Juli C, Thank you for your compliments to our staff, hospitality and breakfast layout. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Next to airport"

5
11/04/2017

This was an excellent place as it was right next to the Manchester Airport. Courteous staff, and an outstanding restaurant. We usually never eat where we sleep, but have to tell you we were extremely surprised and we give this a 5 star rating.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear simple93, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. We look forward to serving you again in the future!

"An overnight business trip"

5
10/04/2017

Was going to a two day auction at this hotel. So rather than drive back and forth to Maine decided to stay over so made a reservation. Everything went very smoothly. The staff was very helpful and pleasant. My room was great.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 399tonij, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Thank You"

5
09/04/2017

I'm always satisfied with the level of service I receive from the staff. I feel I have an excellent relationship with the people there. I feel like I'm coming home when I'm there. I travel extensively and I'm very familiar with hotels and staff. The Best Western in Manchester is one of the best places in the state of NH that one can stay at.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 112shaunm, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Hotel Accomodations"

5
06/04/2017

I stayed at the Best Western, Manchester, NH while attending a training session over the weekend and was very satisfied with my hotel stay. Hotel was clean, staff was accommodating and the breakfast bar was satisfying.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear lorettad663, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Thank you for a nice stay"

5
03/04/2017

The hotel staff was very friendly. Hotel is very clean. Smooth check-in and out. Breakfast was very good. Very close to Pinkerton Academy. Plenty of parking at the hotel. Though I was there on business, my family was there enjoying the pool and hot tub. Would definitely visit again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 36sherylb, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"hotel stay"

5
27/11/2016

Hotel is very convenient to stay at, as it is near the airport and we are shuttled to the airline! The rate is very reasonable and we find the hotel is very clean with a friendly staff. We have booked at this hotel a number of times!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear L6486BKpaulas, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We thank you for your loyalty and look forward to serving you again in the future!

"Great place, very convenient"

5
25/11/2016

Love this place. It's clean, staff is very friendly, rooms are good and it's convenient to the airport. Conference Center next door is easy to get to. Easy access to the highway. This is a good choice.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear N6823EZstephenb, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Choice you won't forget"

5
22/11/2016

This hotel from the second you get there till you check out is outstanding. The staff are amazing so willing to go out of there way for you. The rooms are great . The special little things they do are just wonderful. Well worth the money and is clean and very safe.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Michelle R, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Plesant stay"

5
22/11/2016

Went back home for a family function and stayed at the Best Western located in Manchester NH. The staff was welcoming and attentive, we were given information our function being held at the Court Yard Function Hall next to the Hotel. We had our dogs traveling with us and the room was perfect. Breakfast in the morning was exceptional for a continental breakfast as there were numerous options verses your typical cold cereal and waffle maker. The fruit was fresh and coffee and juice plentiful. I would highly recommend this hotel to anyone traveling to the Manchester area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear lancerspat, Thank you for your compliments to our staff, hospitality and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Amazing Hotel"

5
16/11/2016

This place is incredible. Pool, game room, hot tub, fitness center. Staff are amazing. Very beautiful facility! We stayed 5 nights and had no problem at all. The game room has some great games and even a blasting juke box. Just really cool!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear caffeylovesme, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Great spot to stay"

4
13/11/2016

Stayed here on a Thursday night. Hotel is clean, guilt and in a convenient area for shopping. There is lots of parking available. The breakfast was filling, but could have been hotter. Lots to choose from including chili, pancakes, eggs etc. Restaurant on property was great. Only a short distance to Merrimack outlets.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Paula W, Thank you so much for your compliments to our breakfast options and review regarding our high standards of cleanliness in our hotel. We are also happy to hear that you found the location to be so convenient for your needs. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good place to stay"

4
12/11/2016

We liked the hotel, staff and airport transportation. We liked having our cat with us. The price of $25 for the cat for one night was exorbitant considering his small size, being de-clawed and spending much of his time in his carrier.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Donna I, Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Excellent Service"

3
07/11/2016

We stayed here as a stop-over on our way to Boston. We had a late check in. Breakfast the next morning had a nice variety of choices. My son especially enjoyed being able to make his own waffle. The stand-out part of this trip for us was that we left my son's iPod in the room. We didn't even know it was missing. When we got home the following evening there was a message from the hotel that it was found in the room. Thank you to the hotel staff member that made sure it was turned in. Thank you to Stephanie who helped facilitate its return.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Naima D, Thank you for your compliments to our staff, hospitality and breakfast layout. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Smelly room bad bed, But okay overall"

4
01/11/2016

Smelly room bad bed, But okay overall. Pool and Hot tub a plus. Game room was fun. Breakfast good. Bed was hard and pillows need to retire... wow....200 characters minimum... yikes.... still typing... is it 200 yet?

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear T9937YDchristopherc, Thank you for taking the time to complete our survey and share your experience! We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

"Great place to stay"

5
28/10/2016

The room was very clean, the beds were comfortable but the pillows could of been a little softer. We enjoyed the pool and hot tub. They also offered a gym and arcade area as well. Great breakfast over all except for the eggs.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear y Laurie V, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm especially glad that you enjoyed the swimming pool, hot tub and found your visit to be a comfortable and pleasant experience. We're glad you had a great time with us and we look forward to serving you again.

"It's all About the Customer Experience"

2
27/10/2016

Attending a wedding in NH, we made reservations at the BEST WESTERN Plus Executive Court Inn & Conference Center, Manchester, NH. I like BW hotels and I am generally very satisfied. However on this visit the hotel had both solid pluses and more minuses. PLUSES: - Friendly and helpful staff. - Clean room. - Provided extension cord to plug my iPhone in next to the bed. - Wi-Fi worked well. OPPORTUNITIES TO STRENGTHEN CUSTOMER EXPERIENCE: - Reduce/eliminate wait time for luggage cart (waited almost ten minutes before front desk staff looked for luggage carts). - Room temperature erratic; when you left room, temp control went off and when you returned it was like a sauna; to cool the room off it was necessary to turn the temp below 68; after you froze you could turn up to 71 or whatever was comfortable for you. - Fix breakfast or eliminate; no omelet station, however institutional eggs available; skim milk not served/available; croissant either poor quality or stale; as a result we ate all breakfasts off premises. - Elevator stopped working for a day; alternate elevator available with stairs being more convenient; stairs had a terrible odor – perhaps from animals or whatever and we then used alternate elevator. Although I spoke with the hotel after the first morning about the temp issues, I was told nothing could be done to address the issue. Two days later the front desk manager informed me the issue could have been immediately resolved. What was also disappointing was my real time conversations about all of the issues with the front desk and the need to repeat this three times. It was as though the issues were a secret. I have found this experience was the exception and not the rule for my stays at BW. Hopefully these opportunities will be addressed so everyone can continue to love BW.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Marc S, Thank you for your review, your feedback and your comments regarding your stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"5 star all the way"

5
26/10/2016

Love the Santee BWP, and now love Manchester BWP. Day manager was great; food service was great. Pool, for "extreme" water resistance exerciser, was excellent...could not be better for my exercise routine. Great bed and bathroom. It doesn't get better than this...and the price point was as good as it gets.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Duncan K, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great stopover on the way to Boston"

4
25/10/2016

I had booked 2 rooms at this BW to meet up with family before cruising out of Boston the next day. Check in was fast and efficient, the rooms and beds were clean and comfortable and breakfast was great. The Yard is also within walking distance where we had a nice dinner although a bit pricey. All in all a good bet if you're in the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Catherine C, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean, comfortable accommodations and pleased to learn that you enjoyed the breakfast offered at our hotel. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead.

"Great hotel at a great price!"

5
24/10/2016

The hotel is beautiful both inside and out. The beds were comfortable and the rooms were clean. The lobby of the hotel is elegant! The breakfast included pancakes, belgian waffles, fruit, assorted breads and pastries, cereal and more. I was very pleasantly surprised by the hotel and will certainly stay there again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Lori K, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience. Thank you so much for compliment to our breakfast which you liked it . Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us!

"Wonderful"

5
21/10/2016

The staff was very pleasant and the breakfast was excellent. We always stay at the Best Western when we travel. The rooms was great. We also got a 5 dollars off for the Yard Restaurant next door, and that was excellent also

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Donald P, Thank you for your compliments to our staff, hospitality and breakfast layout.We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great Stay in New Hampshire"

5
21/10/2016

Check in on a busy week day evening was efficient- staff were great- Friendly, helpful and knowledgeable. Houskeeping friendly and rooms- impeccable. Breakfast in the morning- extensive and of enough variety to please most palates. great pool, fitness area. Well done all the way around- - really nice stay.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Glen S, Thank you for taking the time to let us know how you enjoyed your stay with us! We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. Your five star review means a lot to us, and we thank you for taking the time to share it.

"A New Favorite"

5
17/10/2016

Not knowing what to expect as it was the first time I have been to this location, I was very happy when I arrived. This Best Western is exceptional. Great rooms, great location, very comfortable and easily accessible. I will definitely be returning!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I can't begin to tell you how much we enjoyed reading this review. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Very Nice"

5
17/10/2016

Efficient check in with friendly front desk staff Room was very clean with fridge and microwave. Beds were comfortable and variety of pillows. Lots of towels. In room coffee continental breakfast included waffle grill, fruit cereal etc. Eating area was clean and well attended too.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us. I am happy to learn that you enjoyed the value and the amenities of our hotel! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to serving you again!

"Best Western is the BEST."

5
17/10/2016

We visited for a wedding. The venue was beautiful. The service was perfect. We felt welcome and important. Breakfast is good. Beds are comfortable. Hotel personnel are genuinely happy to have us visit. I hated to leave.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Thank you for sharing this review.

"Decent hotel and good price for Hotwire deal"

4
16/10/2016

Great Hotel but limited food options nearby. Just passing through for the night but it was definitely a nice place to stay and an especially good value for a Hotwire deal. Rooms were spacious and staff was friendly.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We look forward to serving you again in the future!

"Very good value"

4
16/10/2016

Friendly staff, clean rooms, and room service from The Yard made this stay pleasant and enjoyable. I did have to call maintenance while there but they were quick and efficient, friendly and professional. If you have an early flight shuttle service might not be available.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear McElspeth, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Great place to stay"

5
14/10/2016

Facilities are clean, amenities are varied, the staff is polite and friendly and the room was very comfortable. Only thing was the sound of the AC. Very noisy in my room, so much that it woke me a few times in the night. I hope they get time to fix it

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Wanda T, We greatly appreciate that you've taken the time to share your five star experience at our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding the A/C as this will help us to continue to improve upon the guest experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

"visiting my brother"

5
12/10/2016

It is avery nice hotel with a wonderful garden. Nice room lots of space. The free breakast was great.But to find this hotel in Manchester you need a G.P.S. since there s no advertising panels to show you where is the hotel.Also be sure not to have a room Under a mechanic room, it is very Noisy.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Andrew R, Thank you so much for your compliments to our breakfast options and service. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We especially appreciate the tips for future guests who can benefit from such advice. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

"BW "PLUS" indeed"

5
10/10/2016

Excellent lodging very close to the Manchester airport. Most excellent breakfast - superior quality items using real plates and silverware. Nice pool and spa area. Pleasant front desk staff - coffee AND cookies in the Lobby. Quiet rooms with nice grounds. Little nite lites in the bathroom area of the rooms a nice touch. Clean with comfy beds.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Kenn S, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our coffee and cookies which you liked it . Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"China and real silverware for breakfast"

5
09/10/2016

It was great to have real china and silverware for breakfast after all the plastic we had experienced. Great breakfast offerings, even fruit salad. Our rooms were on the first floor near the lobby, but were still quiet. Glad we booked two nights there.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear bartletth2016, Thank you so much for your compliments to our breakfast options and compliments to the silverware for breakfast. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Comfortable, clean and quiet"

5
08/10/2016

Good nights rest, beds were comfortable and room clean and quiet. The breakfast was fantastic, good choices for deluxe continental breakfast. Fast check in/out. Exceeded my expectations of a Best Western Inn. Most definitely will be staying on our next visit.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Pat C, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are so glad to know that you enjoyed your stay as well as our breakfast and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We hope to see you again soon, to give you another wonderful nights' sleep.

"Excellent hotel"

5
04/10/2016

Everything was new, fresh and clean. check in was easy. Bed comfortable. The pillows are funky; very small and firm. Luckily we brought our own. The best breakfast buffet I have had in any hotel. Fresh cookies on checkin. I would highly recommend.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear cjg2, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. Thank you so much for compliment to our breakfast buffet which you liked! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Best Western Plus Executive Court Inn, Manchester, NH"

5
03/10/2016

Excellent venue for a wedding. Food is excellent. Staff are all top notch, from the housekeepers, to the waitresses, to the managers. Excellent value for the cost. The breakfast buffet is great. Nice variety.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Lois S, Thank you for your kind comments and review regarding our high standards of cleanliness , hospitality and and compliments to the dining options at our hotel. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Convenient and comfortable"

4
02/10/2016

I stayed here for two nights on business in September 2016. The hotel feels a bit dated, but was quite comfortable and clean. The bedrooms and particularly the bathrooms could do with updating. The breakfast was average and okay for a couple of nights, but would benefit from more variety if you were staying longer. The service was excellent; the staff were very polite and helpful. The hotel provides a free shuttle to North Londonderry coach station, which makes it very easy to connect with the coach service to Boston Logan airport. I'd be quite happy to stay here again for a short visit.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Peter B, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your feedback regarding bathrooms as this will help us to continue to improve upon the guest experience and we look forward to serving you again.

"Best Western Plus Executive Court Inn & Conference Center Manchester, NH"

5
01/10/2016

The motel was beautifully decorated and the rooms were very comfortable. The breakfast provided had every option available. The close proximity to the airport was a bonus. Lovely grounds and a very nice restaurant next door.The evening cookies in the lobby were a nice touch. I would recommend this motel highly. Ingrid Pagosa Springs, CO

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear T3744IJingrids, Thank you for leaving your five star rating in BEST WESTERN PLUS Executive Court Inn & Conference Center Hotel. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"excellent stay"

5
26/09/2016

my review of the best western plus executive court inn and conference center located in Manchester, new Hampshire was a very excellent stay. everything was perfect, very clean and the breakfast was excellent, hot and tasted good. the room was cleaned very well and new towels were left

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Steve Z, Wow! We are thankful for your awesome comment and great details of your experience with us. Thank you so much for your compliments to our breakfast options and review regarding our high standards of cleanliness, We are overjoyed to discover the positive impression we made with our service. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Overnight stay"

4
26/09/2016

Nice hotel. Staff very friendly and helpful. Rooms were clean and bed was comfortable. Breakfast was ok but room was small, had a fair amount of seating outside of the room though. Would stay here again if in the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Gene1188, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to hear that you enjoyed our breakfast and and we look forward to seeing you again!

"EXCELLENT"

5
25/09/2016

Our daughter had her vows and Wedding at Executive Court. We, the wedding party and guests stayed at Best Western. We have stayed at hotels all over the world, many 5 star, but this, for the size hotel, was stellar. Never slept in a more comfortable bed with the best pillows. COMPLETELY clean. Neat. Everyone so helpful. Happy to give a total 10!!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 42glenng, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means a lot to us to be such an important part of your family events and we thank you for sharing your experience!

"Always stay here"

5
23/09/2016

I go out of my way to stay here when I am in the area. The staff is absolutely wonderful. The breakfast could use some revamping as they have the same old thing all the time. The place is clean and well maintained.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 379paulae, I am so glad that you found our hotel to be clean and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We also appreciate your suggestions for improvement to our breakfast and look forward to impressing you during future stays.

"Don't expect the truth"

3
20/09/2016

Promised the world and never delivered their membership promises. Changed my reservation to take advantage of incentives. When I never received them. I made a request and was told that I would not receive any. They don't even understand their own terms for this incentive. talked to 2 people and corresponded with 2 more and received 4 different views of how the incentive worked. It was not the best price and was not matched. So be careful what you think your being offered, in this case it was not the truth...

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear SUCKER999, Thank you very much for sharing us your concerns. We are now giving more instructions and orientation to our staffs to ensure that all members get what is due to them. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.

"Pretty good experience"

4
20/09/2016

Hotel overall was very nice, I realize sometimes things are missed. the dirty sheets was terrible, but handled. Remote on TV was not great but again addressed! Hotel grounds were beautiful and the breakfast was super good and the breakfast staff works hard and was very Nice !

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Tammy ,We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our sheets and remote control. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Hotel Stay"

4
17/09/2016

Breakfast tables not cleaned once someone else finished. Potatoes undercooked. Canadian bacon in water??? Great location for trip with access to highway. Restaurant a little pricy. Room value - great. Front desk service - excellent.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Greg, Thank you very much for the compliments you gives us to our hotel which offered reasonable cost and positive comment to our staff hospitality. I am sorry to hear that you did not thoroughly enjoy the breakfast offered, We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Asked for early check in online in special request box"

2
15/09/2016

I have no problem with the property itself. My problem was with customer service. I complained because nobody monitors the special request box that the hotel uses online. I asked for early check in and was told that because I booked online they hadn't received it. Told me to come back in an hour...I came back 2 hours later and was told they still couldn't check me in because they were having problems. Told me to have a coffee and wait...they're were two other people waiting with me, I looked up 20 minutes later to see they were checking in people just walking in. They ignored myself and the other people that were already waiting. If they could not have given me early check in..they should have let me know. If no hotel staff checks the special request box online then take it down. I would have gone to a different hotel. This was my first time at BW. I have never had a problem at other hotels when asking for early check in. I would of walked out but at that point I was stuck. When I took they're survey and complained about how I was treated.. I got an auto reply basically saying thanks for the feedback, proving once again that they just don't care about their guests. I will never got to another bw again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear y Brenda L, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We look forward for a general orientation soon so we can better our services to our customers. hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Quiet, clean and"

4
15/09/2016

This was my first time in Manchester and planned my trip around a baseball game downtown. Ideally would have stayed at the Hilton that is part of the ball field but their rate was outrageous. So for almost $70 a night less we stayed here and I'm glad we did. The downtown area was only about a 10 minute drive. The Best Western property is very well maintained and is in a very peaceful woods-y area. The breakfast area was nicely stocked. Would probably go out of my way to stay here if we end up in Manchester in the near future.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear MrOhmsWestchester_NY, I am happy to learn that you enjoyed the value and breakfast offered of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Very Clean"

5
14/09/2016

We booked a block of rooms for a team tournament. Rooms were very clean and the staff very pleasant.Breakfast was awesome. I would stay again anytime when I am in the area. The patio area and grill were great for our team dinner as seating 15 kids and parents at a restaurant would be difficult. I would recommend this hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear D L, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our staff hospitality and compliment to our yummy breakfast. Thank you for sharing the fun experience that the team enjoyed at The patio area. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Great Stay"

5
13/09/2016

This place was excellent! We had a great time at the pool (indoor) and hot tub, the fitness center was spacious and well stocked, and the location (near Manchester Airport, but otherwise isolated) was perfect. The hot buffet breakfast was tasty and the afternoon/evening cookies were excellent and plentiful! Our poodle stayed with us and there was plenty of room for him to walk and do his business. Would stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Theodore J, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and compliment to our yummy breakfast. We will happily share your comments with our staff, Chef and we look forward to seeing you soon! Thank you for sharing 5 star !

"Great Place"

5
13/09/2016

This is by far the best bang for your buck and the staff is sooo friendly. Our stay was only 1 night but it was like home... The room was clean and very up to date. The internet was a bit slow at times but other than that it was a great place to stay.. I would do it again the next time I am in town for a conference.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Elkanah M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next

"Fresh, clean, awesome staff!"

5
13/09/2016

We stayed 3 nights. I requested a quiet room and got a very nice one on 3rd floor. Hotel is very clean and accommodating. Niceties like goody bag and cookies and coffee 24 hours in lobby pushed the hotel into the " going the extra mile" category for us. Everyone was very friendly and professional, even opened a meeting room for us when there were no tables for breakfast due to high volume of guests that weekend. We have stayed at many Best Westerns around the country and would rate this one in the top 3! HIGHLY recommend!?

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear deborahi643, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

""Great Best Western""

4
13/09/2016

Stayed overnight at this BW in Manchester on the way back home. It is a really upscale BW with many amenities available. Close enough to merrimack outlets. Although our evening was ruffled by 2 wedding parties from our location (It sounded like a good party) we enjoyed our stay over. Good full breakfast available in the morning, and of course the famous cookies and milk before bedtime! Would stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear orli1111, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our location and compliment to our yummy breakfast. We're glad you had a great time with us and we look forward to serving you again.

"Pleasant stay"

5
11/09/2016

I was impressed with the grounds and how the hotel was situated on grounds, very pleasant and relaxing. The hotel staff were very friendly and helpful, breakfast room was spacious and clean. The lobby area was comfortable the hotel was near the Instate for easy on and off and there were stores and gas stations close by.

"Great for everyone"

5
10/09/2016

We had a great time here. Loved the pool tables. The swimming pool was very clean even though it was to cold for me. The hot tub was nice. Our room ( two queen beds, first floor) was very large. the bathroom was a little small but didn't cause us any problems. Lots of choices at breakfast and all of it very good. I wish they had listed some local places to eat that were affordable for a family. This hotel is centrally located to Hampton beach, York Maine and Boston Ma. We traveled to all of them while staying here. In the evening they had cookies and brownies ( 24 hour coffee and tea)in the lobby. I would ABSOLUTELY recommend this hotel for everyone. Families, couples and business alike.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Clean, Reasonably Priced and Close to MHT Airport"

3
09/09/2016

Priced appropriately for a three star hotel close to an airport. Room was clean, property nicely maintained and welcoming staff upon arrival. Added bonus, included a breakfast buffet in the morning! Would stay there again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Hi Cindy_and_Sharon, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Reasonable and Busy"

4
08/09/2016

This location is convenient to the airport, reasonably priced, ample parking, hot breakfast is included in the room rate and the facility and rooms are clean. The negatives are as follows, the housekeepers forgot to clean our room one of the days, there were two wedding receptions in their banquet facility and the night noise was more than needed. There are never enough closet hangers or linens in the rooms. Light levels are always a problem for my wife when trying to find a good location to put on her make-up. She is convinced that the rooms are designed by men and that they are all left handed. We pack extra closet hangers for every trip because every hotel is the same. The hot breakfast consisted of a combination of corned beef hash, egg patties, home fries, pancakes, waffles, bacon, breakfast mini burrito. They also had every morning salsa and chili. Other than the morning they had the breakfast burrito, I am not sure what, if anything, I would have ventured to put the salsa or chili on. When I tried to ask, I hit a language barrier, perhaps that answered my question.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Rick M, Thank you very much for sharing you travel experience you had with us. I am happy to learn that you enjoyed the value and the convenient location of our hotel! I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying with us.

"Pleasantly surprised!"

4
08/09/2016

Beautiful surroundings with good service and clean rooms. This hotel is able to handle very large groups very well and the price was good for the guality of the hotel. Located next to The Yard which had a good menu and good food.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear E7791DUcindys, Thank you so much for your compliments to our beautiful surrounding! We are all thrilled to learn that you enjoyed such a pleasant experience with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"New England Vaca"

5
04/09/2016

My husband travels and collects BW points which we used for our 2 nights here. This is a clean and well maintained hotel that is nicely located. The bed and pillows were very comfortable. Shower with great pressure too. The restaurant next door is terrific too! Will review this separately.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Very good breakfast"

4
03/09/2016

We stayed for two nights. It's very convenient to the airport but you never hear an airplane. Beds are firm but comfortable and rooms are clean. We had no view from the window but we were okay with that since this wasn't really a trip for the sights. Staff seemed nice. I could occasionally hear other guests outside the door but it was pretty quiet after 9 pm. My only complaint is that the ac didn't run while we were out of the room so anytime we came back to the room after being out awhile the room was pretty warm for about 20 minutes until the ac could cool it off. Also, would have liked a safe in the room but we still have our valuables so no question on the housekeeping or staff there. We were most pleasantly surprised at the hot, continental breakfast each morning and the fact that it was actually pretty tasty. Very nice job! We would stay again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"1 Night Stay"

5
02/09/2016

This is a very nice hotel and friendly staff. Check in and check out was fast and friendly. Hot breakfast was a plus but should add bacon etc. We used the pool and the boys enjoyed that. The pool opens up to a deck and that was nice. The room was fine but the bed was a little firm fir me.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for sharing the fun experience that your family enjoyed at the pool. We are happy to hear that you enjoyed our hospitality and breakfast! It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

"Wonderful Hotel, Wonderful Location"

5
31/08/2016

This hotel rates very high with us as it is in close proximity to the Manchester/Boston Regional Airport. Modern, clean rooms, amentiies, and a staff that is gracious and helpful in so many respects. Nice and comfortable place to stay. We shall stay there often.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done.Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great stay"

5
29/08/2016

Spent a weekend here to r & r. Room was spacious, well appointed and clean. Breakfast was terrific. Served til 11am on weekends- which we really appreciated. We usually miss the free breakfast because it ends too early! Pool and deck areas were inviting. Staff was friendly and welcoming. Will definitely return.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. Your five star review means a lot to us, and we thank you for taking the time to share it.

"LOVED IT!"

5
28/08/2016

What a great hotel! I don't know the "regular rate" of this hotel, but we paid $110 (tax included) for one night with 2 adults and 2 children. The room was great! Comfy, modern, nothing broken or gross! There was a pool that the kids loved! The pool is in the basement, but doors open to a cute patio to get a nice breeze and sunshine. The game room was a big hit too! Husband and I played pool ($1 a game-not bad at all!) while the kids chose from a variety of arcade games. Restaurant was a one minute walk that was yummy with great service. The hotel gave us a coupon for it too. Slept nice. We usually leave bathroom light on with door partially closed, but could not do here because light and bathroom fan are connected and cannot sleep like that! So if you do the same, bring a night light! There was a wedding on site that we did not hear at all! Breakfast was really great! Tons of food choices and drinks all FREE! Oh, and cookies during the day, yum! I think we have found our new NH hotel!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm especially glad that the kids enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Pleasant, great service"

4
26/08/2016

Really like this facility, stayed there several times, comfortable and quiet We had to bring our dog and she was welcomed, fussed over and there is great walking area. It is close to restaurants, shopping, airport but not too close to be noisy.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are glad your stay was comfortable and we look forward to your next visit!

"You get what you pay for"

3
25/08/2016

Needed a Manchester hotel near the airport to catch an early morning flight. Unfortunately, options for an upscale hotel near the airport are limited. I'm usually a Hilton or Marriott customer, and even those brands have some "ugly babies" as franchisees are being given extensions to renovate their properties in this uncertain economy and especially this year as many hotels are experiencing less than anticipated RevPAR results. This hotel was no better nor no worse than I anticipated. The exterior is actually in good shape, but the interior is dated and the guest rooms are badly in need of renovation....carpet at entry door threshold is shredding; hay dryer is circa 1999; plugs are not traveler friendly. You have to hunt for plug-ins for your phone and laptop and most of the outlets didn't function in the room I was in. The plugs fell out of the outlets as they were simply worn out. You also get what you pay for as far as staff. The night manager was efficient and checked us in, but was void of hospitality. We were "processed." She did point out where the cookies and brownies were located, but obviously had not looked over at the acrylic holder in a while because it was a small mass of crumbs. Also, as a business person, employees absolutely need a break, but I hope the franchisee of this hotel is not staffing so short that employees have to eat their meals behind the front desk in view of travelers. Just not professional. I think the ownership group of this property is absentee and they are milking as much profit from it as possible until BW takes them to task. Again, you get what you pay for and that's why the other brands charge more. No more BW stays for us.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Nice choice close to airport"

4
25/08/2016

The hotel is nice with nearby restaurants and one within walking distance The airport shuttle is very handy and the hotel is very helpful in accommodating your schedule. Good choice especially for flying in/out of Manchester.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
hank you so much for your compliments to our free shuttle service! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are very happy to learn that your stay was so comfortable, and we hope to see you again soon!

"Great hotel"

5
23/08/2016

Rooms are quiet - don't hear people in room next to you. Staff is helpful with any minor problems or questions Beds are comfortable. Rooms are clean. Room was kept well stocked with supplies and towels. Breakfast gave a great variety of food.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Room tempature unacceptable"

2
20/08/2016

This hotel does have some things going for it. The reservation process was excellent seeing I needed adjoining rooms. When we arrived at 11:15pm and I told the very competent lady at the front desk that we needed to get the room keys quickly because the restaurant next door was closing in 30 minutes she had me checked in in less than 2 minutes. Having just flown in with 2 12-year old boys we knew we needed to get them fed so we went straight to the Yard restaurant which shares the same parking lot. We got back to the hotel at 12:15 am and went to our rooms with our luggage. Here is where everything went off the rails. We got to our rooms in mid August and the room tempature was 81 degrees. I called down and the front desk lady said the air conditioning is shut off when the prior guests leave It is now 1:10am and the room is still 78 degrees. Nobody can sleep and frankly we are exhausted. The rooms are nice but everything gets cloudy when you are tired but can't sleep because your room is hot. I even called before I left Virginia beach letting them know that we were not going to check in until 11pm so they could have taken care of the room temp if they had cared enough to. The TV does not turn on and it is too late to call someone. Will not be coming back to a Best Western anytime soon.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for bringing to our attention the issues that you encountered with our appliances and electronics. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. I want to assure you that your comments are being taken seriously, passed onto our maintenance staff and addressed through continuous improvements to our accommodations and policies.

"Convenient and Fairly Priced"

4
20/08/2016

Stayed one night for a last minute weekend trip to New Hampshire with the family. Rented two rooms. Hotel is nicer and better priced than most of those further North in the tourist areas such as Laconia and Franklin, NH. It also has much greater availability. The hour or so drive back and forth to the tourist attractions is OK when there is nothing decent available further North.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We hope to impress you again during your next visit and we thank you for sharing your experience.

"A good stay"

3
19/08/2016

My family stayed at this Best Western for 2 nights. Tony checked us in, he was not rude by any means, but did not have any personality and acted as though he wanted to be somewhere else. We found our room decor a little dated, but it was roomy and clean. Nice bathroom amenities, microwave, and cold refrigerator. When I first went into the bathroom, I discovered a pair of men's swimming trunks and a little girls bikini hanging over the shower rod. How did housekeeping miss this? When I took them to the front desk, they could have cared less. The indoor pool was nice, but the hot tub was not warm at all and needed a little cleaning. There was a game room across from the pool area, as well as a laundry facility. We really enjoyed the complimentary breakfast. The area where you got your food was decorated in a cozy French country style. There were plenty of choices...loved the corned beef hash! Never had this as an option before, anywhere:) There was always complimentary hot coffee and cookies available in the lobby. This hotel is in a good location to tour New Hampshire, as well as driving into Vermont to grab some cheese and maple syrup. We visited the NH State Capitol building which is a short drive away...we recommend doing this. We would stay at this hotel again. Thank you.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and breakfast offered. We also appreciate your suggestions for improvement and look forward to impressing you during next visit.

"convenient & comfortable"

5
19/08/2016

This hotel was located convenient to the interstate, the airport, and the city of Manchester, NH. Although centrally located, the hotel was quiet and the pleasant tree-lined parking lot seemed safe and spacious. Our room was also quiet and comfortable. Breakfast was tasty and plentiful, although one morning there weren't enough seats in the breakfast room.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with comfort and convenience have been successful. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Overall, a decent stay."

4
18/08/2016

This hotel is well-situated with easy access to Manchester and other amenities in the surrounding area. Overall it is clean and comfortable. The breakfast was generally pretty good; we appreciated the variety from day to day, but they often ran out of fruit salad which was disappointing. It would be nice to see healthier options but this is true of most places. The pool wasn't bad. The room was okay, but the layout of the bathroom was a little awkward and the lighting in the vanity area was extremely poor. We were a little surprised that the room seemed somewhat out-of-date and not in keeping with the common areas.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Horrible experience with Manch AP Best Western"

1
18/08/2016

I booked with this Best Western because I have had great experiences with most of the BW properties I have stayed at in the past. I also booked here as it APPEARED the park n fly option was a good economical option. I was completely mislead by some of the staff at the hotel and ended up spending a lot of money to hire a driver from the Air Port when I was told that BW had a sister company that had a shuttle that ran after 12. I landed and called BW at 12:04 and was told they nor the sister company had nothing available and I would have to find my own way to the hotel. When I called from my departing airport the person I spoke with told me not to worry at all and I would be able to get a shuttle if I was only a little late. I was 4 minutes late for the last shuttle. The woman I checked in with, had a horrible attitude and was just plain unpleasant and had the personality of a stone. As I mentioned I have had wonderful experiences with just about all the other BW I have stayed at, hence the reason I am a diamond member with BW. I will absolutely stay at one of the Marriot or Hilton properties as will all the employees of my company when we fly out of Manchester. Also the Marriot and Hilton properties have 24 hour shuttles and don't leave their customers stranded because they are 4 minutes late. The main reason I will never stay at this property again (nor will my employees) is the horrible customer service I had from my check in. Checking out the two girls were nice polite and kind. Exactly how employees should be, but unfortunately they can't undo the negative experience I had from my arrival. Breakfast was very bad, eggs were like rubber, waffle batter was like water, they were out of Milk for cereal

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

"Best Western a great stop on the way to Maine shore."

5
17/08/2016

We stayed here with our two grandchildren on the way to vacation at the beach. Very nice clean facility, comfy beds, and a great breakfast, all was excellent! Close to the airport and mall, with many good dining options, also close to several main highways/interstates for convenience.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, comfort and convenience have been successful. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Like sleeping in my bed at home!"

4
17/08/2016

The facilities in the room were great - both fridge and microwave - and the beds extremely comfortable. My two children and I slept soundly. My only complaint was the freezing temperature which I couldn't work out how to turn off - the system didn't seem to respond when I pressed 'off'. Next time I'll ask for help. Decent breakfast the next day - very good value to have it included in the room price. We would stay in a Best Western again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to complete our survey and share your experience! We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Large Facility"

4
17/08/2016

This property was very large with meeting rooms onsite. The property was well maintained. The lobby is nice and inviting with a large staircase leading to the second floor. The room was spacious and quiet. There is an adjacent restaurant for which we were provided discount coupons, but we did not eat there. The breakfast area was okay. It could have been larger for such a large property. There is shopping and big chain restaurants just down the road.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Good night's sleep"

4
12/08/2016

I needed a hotel in the Manchester area for one night, so booked thru Hotwire for a three plus star hotel. Got a great rate for this time of year! Google maps took me on a circuitous route to get here, which was not the quickest route, but got me here, nonetheless. Check in & out was a breeze, front staff very pleasant. Breakfast was hearty with a variety of choices. Indoor pool is small, but adequate. Water was cold, not refreshingly so. Jacuzzi jets are great, but water temp too cool, and sides of jacuzzi needed good scrubbing. Bed & bedding was exceptional. Could have slept for weeks. Heard running on floor above earlier in evening, but quiet after. Was across from conference room & was awakened early by applause, but had to get up anyway, so not inconvenient that time. Bathroom was older, but upgraded, coffee maker & fridge in room, shower excellent, shampoo, conditioner, lotion & mouthwash at sink. Definitely recommend.

"Best customer service I've received in a long time!!"

5
10/08/2016

I stayed at this hotel while attending a conference in their adjacent facilities. Every single employee I interacted with displayed the greatest kindness and professional skill in customer care. They went out of their way to ensure all our needs were catered for. The room was excellent, with very good beds and excellent cleaning service. Breakfast was very complete and varied. I didn't make use of their swimming pool, but it was a nice perk, as was their business centre.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great room"

4
09/08/2016

Mattresses were excellent and room was clean. Check out was poor, had to wait while only front desk person packed lunches / snack bags for other guests. All I had to do was turn in key. Told to wait! They also forgot to replenish in-room coffee!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

"Great Stay Visiting New England"

5
07/08/2016

This is a great looking location. The hotel is clean and the beds were comfy. Nice pool and spa area. Best breakfast selection with meat, eggs, pancakes, waffles, potatoes, cereal, danish, yogurt, etc. The dining area has flat screen TVs for viewing. Also received a nice small Best Western members snack package. Mall of New Hampshire is down the street along with other department store and food chains. P.S.-There is also an emergency Vet center right down the street as this BW allows dogs.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. It is heartwarming to hear of how our efforts to impress you with our breakfast, comfort and convenience have been successful. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Disappointed"

3
05/08/2016

Smokers at the entrance of the hotel greeted you upon your entrance and exit. Some staff (not all) could care less about you, or their appearance and professionalism. The fitness room was not neat, and the equipment is circa 1990. Though our room was a non smoking room, it still smelled like old cigarettes as did the hallway to it.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice place! "

4
03/08/2016

It was a great overnight, the kids enjoyed the pool while we and enjoyed the hot tub ans we all enjoyed the game room. Our bed was super comfy, and the breakfast buffet was perfect. ..something for everyone; )

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for sharing the fun experience that your kids enjoyed at the pool and found your visit to be a comfortable and pleasant experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We're glad you had a great time with us and we look forward to serving you again.

"Great Value"

5
02/08/2016

Booked Hotel a half hour before arrival for a King Room. Upon arrival no King rooms available so we were upgraded to a King Suite. Room was spacious and clean. Free Breakfast was great. Front desk staff were exceptional.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great value"

5
02/08/2016

This hotel was kind of in the middle of nowhere. That being said, the staff there was very kind and helpful. The room was clean and spacious and the hotel has fairly good gym facilities and well as an indoor pool and jacuzzi. Another unique aspect of the hotel is that it contains an arcade on the ground floor. The arcade is stocked with some shooter games, Mortal Kombat, a few racing simulators. It also features two pool tables. Great place to waste a little time with your friends. Overall awesome experience, if you're planning on staying in Manchester, stay here.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Clean & friendly"

4
01/08/2016

Spent the night here to do some shopping enroute to Vermont. Clean rooms. Quiet and friendly staff. Breakfast was typical fare but still good. We will now be making this our stopping point for NH shopping. I don't think you can go wrong spending the night at this well kept hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"good place to stay"

4
01/08/2016

Considering what the other places nearby charge, this place does provide really good value. This was the first place I've stayed that has wood floors in the room instead of a carpet. Both the bed and shower met my expectations and the room was very clean. It has the type of bathroom where the shower and toilet are in the bathroom and the sink is in the regular part of the room. Common area was great and I felt safe the entire time I was there. I like how they have the pool, which is more or less in the basement of the building; nice and quiet down there. The only thing that kept this from a 5 star review was the staff and it wasn't so much that they were rude but indifferent. I arrived there around noon and asked if the room was available and the guy working the desk, told me check in was not until 3 without really looking into availability or caring. This was neither a deal breaker nor a good first impression and the hotel rebounded nicely for the remainder of the stay. I would recommend this place and assuming the rate situation doesn't change I will be back there next year. The location is good, it may be tricky to get to at first but you figure it out quickly after that.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are excited to learn that we made such a great impression during your recent stay. I want to apologize for the fact that you encountered resistance and that you felt insulted by the inappropriate comment of the staff member. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Excellent hotel for family"

5
31/07/2016

Warm welcoming, quick check-in & out, clean & spacious room, and excellent breakfast. The best hotel for family I ever stayed. My family really enjoyed staying at this hotel, and would stay again when we go nearby.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. I am thrilled to hear that we exceeded your expectations and we look forward to seeing you and your family again!

"Amazing motel"

5
28/07/2016

We were very impressed with this motel. The rooms was good, there is an indoor pool and hot tub. There is also a game room with two pool tables. The grounds are beautiful. This is the first motel we have ever had a free continental breakfast at that used real plates, bowls and silverware, not the throw-away variety. It is less than an hour from Hampton Beach, which was a big plus. We didn't have to pay oceanfront rates but could get to the ocean fairly quickly. It is also close to the airport, but we never heard a plane

"I'll be back"

5
26/07/2016

Very clean, comfortable and well kept! An error in my booking occurred and the manager, Nermina, very professionally and kindly corrected the error even though the hotel was at full capacity. This was after working a very long 19 hr day restoring power outages across the area. Great guest service has become a dying art and should be commended. Well done Ms. Nermina ????

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We will happily share your comments to Ms. Nermina and we look forward to seeing you soon!

"Anniversary Get away"

3
26/07/2016

It was our 24th wedding anniversary and was hoping we could have had a better time, but it was ok. The cleanliness of the room could have been better. The breakfast was not what it said it was going to be (omelets and sausage) potatoes were spicy.The bed was comfortable, There were not enough towels in the pool area for everyone to use

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean and comfortable experience. We are all proud to have been such an important part of your special occasion. I do apologize for the lack of family dining opportunities, but we're very pleased to hear your positive feedback regarding our hospitality and accommodations and we can't wait for your next visit.

"Nice hotel; lots of lovely flowers around the property."

5
26/07/2016

This seems to be a newer hotel. Our room was spacious and clean. This hotel has a pub-type restaurant where we ate one evening. It is a short walk across the parking lot to get there, and the food was very good. We stayed here for our trip to Loudon for a race, and it only took about 30 minutes to the track.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Excellent stay!!"

5
25/07/2016

Boy did they nail it! Great staff, excellent breakfast, comfortable rooms, clean, great value for your money. Definitely worth it! My family and I are doing a road trip and planned to stay here for 1 night and I regret that we didn't stay longer.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Very good"

5
25/07/2016

I will be back,if I am going to NH,i will tray to reserve before going,if there fully booked,they I will make different arrangement.Op I tray to find best western plus near by,that will be my first choies

"Clean and Comfortable"

4
24/07/2016

Great value for the price. Well maintained property with clean and comfortable rooms and a hot breakfast. I was traveling with a cat and the hotel was very accommodating, but there is a pet fee that was not listed on the website.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. We certainly hope that we can be of service to you and your family again on your next trip.

"This is my "go to" hotel in Manchester"

5
24/07/2016

Excellent amenities and staff. The Yard restaurant makes it even better. The staff was friendly and professional. The breakfast was terrific. I also enjoyed the game room and especially the indoor pool and spa.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again.

"Wonderful hotel..."

5
23/07/2016

Our car broke down in the middle of a road trip, so while it was being serviced we stayed here for nearly a week. Many pros; they have pet friendly rooms available, a well done breakfast every morning from 06:00-10:00. Foods like eggs, bagels, waffles, pancakes, yogurts, etc. Every evening there are brownies and cookies set out for guests. There is an on demand shuttle available to and from Manchester-Boston Regional Ariport. Very prompt, courteous and friendly employees and drivers, all you have to do is call and they will come get you or drop you off. The rooms are well appointed, clean and modern. There is a huge pool and the grounds are worth roaming around to look at the nice, well kept lawns with gazebos and gorgeous flower beds. This is a great hotel and we will continue to stay here everytime we are in the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Very nice!"

5
21/07/2016

Stay here, especially during mid-week - you can't do better in Manchester. Very nice building and room. We left too early to have breakfast, though. Everything was clean and comfortable in our room. We got a great deal on a Jacuzzi room because it was Monday. Would definitely consider staying here again the next time we're in the area.

"Great Room, Great Value"

5
20/07/2016

The room was spacious and very clean. It was very nice to have internet access without paying an extra fee. The breakfast was good with several choices. We were flying out the next morning and it was very convenient to the airport. I would stay there again!

"#2 In Manchester?this room"

2
19/07/2016

I posted pics of this room. There's is something that looks like blood on both boxsprings in this room. You can see it when you pull the bedsheet down. There's also a stain on the floor of the living room. The only redeeming quality of this room is the awesome shower head. I would not spend 130 a night to stay here. Perhaps it's the close proximity to the airport that's so appealing.

"awesome"

5
19/07/2016

clean and friendly staff- great breakfast - the room was very clean, extra towels were in room when I arrived - the entrance way was very beautiful, very inviting- nice pool area and game room. the breakfast was very good, clean eating area and excellent hot food, the fruit was fresh and the coffee was wonderful

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Nice hotel"

4
19/07/2016

The hotel was clean and comfortable. Nice breakfast. I would stay here again. We came over to shop at the Merrimack outlets and enjoyed them very much as well. The room was nice and clean which is the most important to me.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.We look forward to serving you again in the future!

"Very nice place"

5
18/07/2016

My wife and I recently stayed at this Best Western while in town. The whole place was in great shape from the grounds to the staircase in the lobby to our very nice and clean room. The staff was very friendly and professional. We will stay again when in the area and we do recommend it to everyone.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and cleanliness have been successful. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Family wedding"

4
16/07/2016

Very nice hotel. We had a king size room and it was clean and large, it had very hard mattress, some may like that, not one of my favorites. Great staff at check in, very nice and efficient. We checked in early because we were with a block of wedding rooms. The room cleaning staff were working on the rooms near ours when we came up and they were talking on a cell phone and did not move from the front of the room next to ours, which made it a little tight getting in with suitcases, no acknowledge to us in any way, just though that was a bit rude.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It means a lot to us to be such an important part of your family events and we thank you for sharing your experience!

"Best Park & Fly and Great Hotel"

5
16/07/2016

I parked my car at this hotel when I fly to California. The parking fee was VERY reasonable and the driver prompt on pick up and available for drop off. The room was lovely. Anthony on Hotel Impossible would have nothing to add. There is a small fee for early check in but I also got a nicer room so totally worth it. I would definitely stay and park here again. There is also a great restaurant/bar basically next door.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Very pleasant stay"

5
15/07/2016

We stay at this hotel for family visits and have enjoyed it each time. It is very clean and has good variety for breakfast choices. We take advantage of the pool and hot tub on our visits. It is very close to the mall and restaurants and not far from Boston.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Air Conditioning a Disappointment"

4
14/07/2016

We have always rated this hotel a perfect '10', but the new air conditioning units do not cool quickly, and turn off when guests are not in the room. For a one night's stay, when we really needed the sleep, this was very uncomfortable, since the room was 82 degrees when we entered it, and cooled very slowly. The other hotel features were the usual '10', but we were perplexed that no one told us of this new cooling feature when we checked in; how sad.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner . We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of the issues that you addressed and we thank you for taking the time to share your it.

"Great Place"

5
14/07/2016

I loved the place and the staff. It is so beautiful in the gardens. The rooms were clean. The food was great and the price was the best of all. My wife and I came down for our anniversary and stayed in the room with the Jacuzzi and it was great.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It means a lot to us that you've allowed us to be such an important part of your special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We hope to see you again, soon!

"A must when travelling near Mancherter, N.H."

5
13/07/2016

On a trip to Rhode Island, we wanted to stop somewhere on the way back to Montreal. We dropped in at this Best Western Plus and fell in love with the place. It should be a Best Western Premier, but the restaurant is not attached to the building. It's a short 3 minute walk in a charming surrounding. The hotel is high class with breakfast included. The restaurant is great and affordable. The cheese bar awaits you as arrive at the restaurant. Ask them for the sweet potato bread recipe. The rooms are spacious and clean. They host weddings and conventions. There's places in the garden to sit in the shade. Nice pool also. The best part is you are treated as if you were at a Best Western Premier, but you only pay the price of a Best Western Plus. A hidden gem! We have been to New York city a week ago and we did a 2 hour detour to stay there for the night on our way back to Montreal. It's a treat to stay there. 2 thumbs up from my wife and I.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Our Dancing Stay"

5
12/07/2016

Overall very good. The one recommendation would be to have the breakfast hotter. Food quality is very good, variety is very good. Temperature of the hot food was not good. The hotel staff was very courteous, friendly, and polite. They listened to and addressed the only problem we had quickly and efficiently. Thank You for a great stay.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Great stay!"

5
09/07/2016

We stayed at the BW Plus Manchester in early July. Check in was smooth and the staff was very friendly. Our room was extremely clean and had a few nice updates. It was very quiet and not right in the heart of Manchester which we liked. The location is minutes away from the Mall and a number of good restaurants. Breakfast was good, a number of hot and cold selections to choose from. I would definitely recommend this hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Thank you for your recommendation! We are very happy to learn that your stay was so peaceful, and we hope to see you again soon.

"The Best of New England"

5
07/07/2016

Don't come here! It's our secret! This BWP Executive Court Inn & Conference Center is in my family opinion one of the best of the best Best Western's in all of New England! NO WE"RE NOT KIDDING AND NO ONE PAID US TO SAY THAT! You want to be cared for, clean, safe, and not messed with - while you're enjoying your time in the Manchester NH region - this should be on your place of staying choices!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Great Place to Stay"

5
06/07/2016

My husband booked us a Hot Air Balloon ride with High 5 Ballooning in New Hampshire. Since we needed to be there before sunrise (4:45am) and we live over 1 hour away we decided to stay the night close by and turned it into a nice little romantic getaway. I was very impressed with this location. As soon as you walk into the lobby, you see this beautiful staircase. The staff is very friendly. The breakfast they have in the morning is fresh and they had cookies in the evening. Our room had a nice Jacuzzi tub in the room and was a perfect way to relax. I would definitely stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great"

5
05/07/2016

Great value, rooms immaculate. Whole property looks like it's been thru a recent renovation. Everyone friendly. Ample parking. Coffee and tea available at all hours. Cookies available in the evening. Slight crack in our sink, didn't affect its use. Looks like there was a hole above our thermostat, but it was pretty high up, so one could barely notice it. Fridge was a nice bonus. Breakfast ok, but for free who cares? Thermostat? Awful. It went from roasting to freezing within in minutes, so in retrospect the fan worked well. It was difficult to change the thermostat to the temp we desired. All in all a great stay. If I'm in the area again, definitely booking here!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Easy access to airport"

4
03/07/2016

We were arriving late at night so we wanted to stay at a close hotel with both late evening and early morning shuttle service. They picked us up at 11:45pm without any issues. For the few hours we were there the team took very good care of us. We had scheduled a morning shuttle and I guess they did not have them running on Saturday mornings so they set us up in a cab. Hotel is far enough away from airport there isn't any noise. Breakfast was on par. Lots of children and a convention of some type going on, but breakfast staff kept up with demands. Wish they were closer to Laconia and we would have stayed our entire trip with them. (We were touring Boston and the M/C Rally)

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to serving you again in the future!

"Nice hotel with great amenities"

4
01/07/2016

The hotel was very nice and clean with great amenities. I travel a lot for business and I wasn't expecting a Best Western to be this nice. Although I didn't eat at the restaurant, I heard from a few guests that it was pretty good. The only problem I had with the hotel was the staff at check-in. The young man behind the counter was very awkward and just handed me some papers, which turned out to be a coupon for the restaurant and the wifi code. The young man also didn't wait on my and said "just a minute" before he even asked for my name to check me in. Besides that, checkout was fantastic and the room was nice. I had a king bed and it felt like it had a lump in the middle which made it a bit uncomfortable to sleep. Other than that, I have no other complaints. Overall good experience.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It is heartwarming to hear of how our efforts to impress you with our cleanliness, comfort and convenience have been successful. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

"Family Visit"

4
29/06/2016

Very clean hotel, breakfast was very good and service at front desk was excellent. This hotel is very economical. The only fault were the treadmills in the exercise room were very out dated and difficult to use. Also, the Yard restaurant next door is horrible do yourself a favor and go elsewhere.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your compliments to our staff, hospitality and breakfast layout. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your ideas for improving on our treadmills, and we look forward to serving you again!

"Great value and comfort"

5
29/06/2016

This hotel is very affordable and quite well-maintained. My room was comfortable and quiet, and the breakfast was nice. I also was able to use the hotel's high-quality business center during my stay, which was a great benefit. The hotel even has an arcade in the basement! How awesome is that? I would definitely stay at the Best Western Plus again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"Overnight Stay"

5
28/06/2016

Stay overnight to attend a game at Verizon Wireless Arena which is about 10 minutes drive. Beautiful place to stay at Hotel. Hotel staff were very friendly everywhere you go in/out the hotel. Have no issues with the wifi.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Above and Beyond what is expected!"

5
22/06/2016

This was by far the greatest Hotel stay that I have encountered. I traveled 15 hours straight with reservations at another hotel which was suppose to be an early check-in, however, they were booked the night before and the room would not be available until 3:00 I made several calls trying to find another place to stay because where I originally made the reservations, the man was not only rude, but unsympathetic. When I called Best Western and I spoke with Jacqui, she advised they were booked up and no clean rooms available, BUT, she would get us one and to come have breakfast or walk the garden and she would have a room ready quickly. I got there and the staff was wonderful, the rooms were clean and soooo comfortable! I stayed 5 days and it was heaven! The breakfast is a REAL breakfast with eggs (omelet, boiled eggs, sunny side up) bacon, corned beef hash...Truly a great experience and the only place I will stay when I go visit New England!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"!"

5
22/06/2016

This was my second stay at the Best Western Plus Executive Suites in Manchester, NH , and I found myself looking forward to returning. Staff is pleasant and helpful, beds are extra comfortable,. hotel is quiet, and breakfast buffet is wonderful!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities.We appreciate your loyalty and We are all looking forward to your next visit.

"Great Value! Great Price! Great Service!"

5
21/06/2016

This was worth the money. Very clean, comfortable and classy hotel. The hostess that checked me in was very helpful and pleasent.The room was clean, comfortable and more than what I assumed it would be. I will defintely be returning here in the future!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Pleasantly surprised"

5
20/06/2016

this was one of the best hotels I ever stayed in, setting was back off road and quiet, ground pristine, plenty of parking yard restaurant owned by same owner as hotel but separate across parking lot was great and very reasonable service great food great

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are all happy to learn that you enjoyed such a pleasant experience with us. Thank you for taking the time to share your experience and we look forward to seeing you again!

"Excellent Service"

5
18/06/2016

Friendly and informative staff about local attractions and best scenic routes while staying Manchester (NH and ME). Purpose of stay was for college orientation and to see as much of New England for day trips while in town.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Good time"

4
18/06/2016

The personnel was nice to the check-out. The publicity on internet to do a reservation is not clear about friendly pet They don't give the price when you do your reservation. At the beginning of this survey you suppose to have choice for the language.But you can't you use it. The breakfast was excellent. But the personnel wasn't smiling a lot. They do nicely the job but they ignore you was there.I hope to go back soon because we pass a good time to your Hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your kind review and compliments to the dining options at our hotel and happy to hear that you had a great time with us! We are glad your stay was comfortable and we look forward to your next visit!

"great stay"

4
17/06/2016

the hotel was on a very nice property the hotel offered lots of amenities, the bed, was very comfortable and the room was very clean. friendly staff that greeted you when you checked in. descent breakfast choices, hot and cold, they also offered tea and coffee and cookies and brownies in the evening at the front desk. It was close to the highway so that you can access it quickly.It was near the manchester mall and the longhorn restaurant, i would come again and stay at this location in the future

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"Great Stay & Friendly Staff"

5
15/06/2016

This was a great spot for business travel. Staff was incredibly accommodating, breakfast in the morning had a variety of choices, the spaces were all very clean, and the wi-fi worked great. I would definitely stay again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are happy to hear that you enjoyed our hospitality and breakfast! We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Successful VFW Convention"

5
13/06/2016

GREAT CUSTOMER EXPERIENCE, nice facility professional staff. The Yard restaurant was great also. The banquet facilities was great. the people went out of their way to help and make you feel at home. Thanks

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"This place is Wonderful"

5
13/06/2016

Loved the beds, linens, pillows, cleanliness. The employees were all very pleasant. Would definitely recommend this hotel. The breakfast was good, omelets are a bit on the greasy side, but the offers are many.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"And Doggie Too!"

5
11/06/2016

Of all the hotels in this area of New England that we could have stayed at, our first experience with Best Western a year ago certified that we wouldn't have to look any further. The room has all the amenities we required; and our Chihuahua was carefully considered when we ordered a room.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Very Positive!"

5
10/06/2016

This is the fourth year we've stayed at this hotel while attending the New England Nationals Drag Races. We've always been very pleased with the customer service, room amenities and cleanliness, the breakfast bar, and especially the front desk gals who are extremely helpful, friendly, and very professional. Even though the hotel is near the Manchester Airport, we've never heard any noise from the planes. For guests who fly into Manchester requiring hotel accommodations, the shuttle service provided by the hotel is very helpful. We've never been disappointed with the services and personnel at this Best Western and highly recommend it for your next stay in Manchester, NH.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. Thank you for your recommendation, It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

"We have stayed here before and will again!"

5
07/06/2016

We have stayed here before and will again.We know what to expect each time we stay here,no surprises.The service has been very good here!This was our fourth year this year and we are looking forward to many more!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We are all looking forward to your next visit and hope it will be just as enjoyable.

"Great stay!"

5
05/06/2016

Booked this hotel because we had a wedding at the Executive Court next door. Had a very nice stay very clean room. Very friendly staff. Breakfast was included they had eggs & waffles and muffins. Very nice place not that we get up that way a lot but we would stay again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Good breakfast, good pool, good sleep"

5
30/05/2016

Great place to stay. Staff was friendly and helpful. Room was clean, beds comfortable, plenty of hot water and good water pressure. refrigerator and microwave in room. TV had plenty of channels. Indoor pool was warm, hot tub was not as hot as others I have been in. Breakfast was great! Lots of variety--we had bacon, breakfast burrito, potatoes, pancakes, make your own waffles. You could put blueberries, strawberries, chocolate chips, syrup or whipped cream on the waffles. There was also several cold cereals, 4 juices, and breads and pastries. They even had chili con carne--it was a good level of spicy. I would stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer and you enjoyed the breakfast offered at our hotel. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Very good if you dont eat breakfast"

5
27/05/2016

Wonderful place if you don't want breakfast. Its horrible Chili con carne and not ready on time....Bad. The rest is wonderful. There was a very strong odor of sewer in the second floor hall and elevator but the desk responded quickly. Like I said, its a wonderful place if you don't want breakfast and they don't have menus or phone books. They push the restaurant next door.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

"Wedding accommodation"

4
24/05/2016

This hotel was very close to the ceremony and reception of our niece's wedding. We were able to come and go easily. If anyone is planning a wedding with many out of town guests, this is a perfect place. There are restaurants nearby and within walking distance. Clean and comfortable rooms.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"A solid choice when traveling"

3
24/05/2016

Generally we've been pleased with most of the Best Western Plus hotels that we've visited in our travels, and this was a fine example. Rooms were clean, staff was pleasant. Nothing that stood out as outstanding, but we had no complaints. Would choose Best Western Plus again as we travel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your compliments to our staff and high standards of cleanliness and hospitality. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We will happily share your comments with our staff and we look forward to seeing you soon!

"Excellent Shopping and Rand R"

5
24/05/2016

We stayed at Best Western for two nights. The suites were spacious. Everything we needed was in proximity to the hotel. The staff from check-in to check-out were fantastic. I do not have one negative comment about this property. Breakfast was great.!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Maine Lighthouse Trip Day 1"

5
23/05/2016

Arrived very late in the evening and everything was ready for us. The room was clean and inviting and everything worked as expected. Breakfast was very delicious and plenty of room in the kitchen area and dining area. Check in and out was very easy. Overall a great place to spend the night. Only a couple of miles from the Manchester Airport.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory.We're glad you had a great time with us and we look forward to serving you again.

"Excellent- A really great stay "

5
22/05/2016

Friendly staff , clean room with comfy beds and a clean bathroom. The twin queen room my wife and I had was spacious and well equipped with a microwave, larger than average fridge , small table and a writing desk . Although a coffee machine is in the room i got my coffee from downstairs in the foyer . There is plenty of free parking in the very large car park Recommended for singles , couples and families

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Always a treat"

5
21/05/2016

We have been going to this hotel at least twice a year for 2 days at a time, for few years and we were satisfied, as usual. Cosy, confortable beds, good breakfast, quiet place, very clean, nice outside gardens, in season. When you are in the area, it's the place. Very friedly staff also. We will keep on going there.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

"Smoke in Room"

2
17/05/2016

When I returned from dinner and complained about a lot of "smoke" in my non-smoking room, rather than telling me that I wouldn't be charged $250 for the smoke, the night manager should have investigated the complaint. I also telephoned the front desk 4 times without getting an answer before going to the front desk. I found it unattended and waited 5 minutes for someone to come out from the back. A simple gesture of knocking on doors - "just to check to see if everything was OK" would have enlighten the guilty party as to what is tolerated and what is not. And YES, I was offered air freshener and a move to another room at 9:30pm and I refused the offer. .... Why should I pack up and move, - I didn't break the rules. Also, the bathtub had standing water each time it was used. At checkout, I was told the Manger was away and would return on Monday. I haven't been contacted by the manager.

"Great place"

4
17/05/2016

Very friendly staff, great breakfast and internet. When requesting something they were on top of it. The only thing is my room needed the wallpaper replaced at the top of the ceiling it was peeling. Other than that aesthetic issue everything else was fine.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our breakfast options and fast internet. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again

"wonderful stay"

4
16/05/2016

everything was great .. The only problem was with the AC. It blew directly over the bed. The room was very clean and the service as very good. There was plenty of parking areas available with a local restaurant within walking distance. Overall it was a very good stay.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"pleasantly surprised"

5
16/05/2016

booked the room the day before arrival. took it because there were no other rooms in manchester available. was extremely pleased when we checked in. hotel was much nicer than expected and the staff was wonderful. hotel was totally booked, but we were able to upgrade to a king room with the triple a rate. very clean and comfortable

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again.

"AMAZING!!! HOLY WOW!"

5
15/05/2016

5STARS IS WHAT THIS PLACE DESERVES! from hospitality to service to the room and the upgrade and the amenities! Really?!?! I am thoroughly enjoying my stay I only regret not staying longer! Thank you to the night manager and her front desk person you girls made our stay awesome.these pictures do not do justice.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Very Nice Place"

5
09/05/2016

They have a very good restaurant and lounge on grounds. The complimentary breakfast is good and if you want a more formal breakfast, the restaurant has really good choices. The fitness center and pool have all you need to get a workout in. There is even a Rec Room equipped with a pool table and good video games. You can do laundry if need be. The staff were very polite and housekeeping was outstanding.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

"LOVED our stay! Great property! Clean, had everything we needed and more!"

5
02/05/2016

This was one of the nicest places we have stayed at with our family in a long time. The property was immaculate, had many perks and little things we all loved: Free cookies, newspapers, coffee, juices, fruit, a GREAT breakfast, awesome vending machines, a game room, clean, huge pool that was all 4 ft deep so perfect for kids, a great hot tub, sauna, huge workout room, etc. meeting rooms, great grounds, and bathrooms everywhere. LOVED IT! And it was pretty full and we literally never heard a thing in our room. Set off the highway a bit but still close to everything. And the YARD Bar and Restaurant we saw next door we hope to go to next time...We didn't have time. We did eat at the Olive Garden down the street and it was awesome.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. We thank you for your loyalty and look forward to serving you again in the future!

"BW Manchester Review"

4
02/05/2016

Hotel is clean. Service is good. Lots of Hot Water in Shower. Free Breakfast with lots of choices. Pool & Spa may have too much chlorine..... all the kids had irritated eyes. Would stay again if we are in the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I am so sorry for the pool which have too much chlorine and I thank you for bringing it to our attention. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Very nice hotel"

4
01/05/2016

I stayed here for a wedding and was overall very impressed with the hotel. The location was good for me because the wedding was across the parking lot at the Executive Court. But the overall location is also very good it's out of the way from the busy strip but about 2 minutes from the main part of south willow street where there's plenty of places to eat and shop. The staff was very pleasant and helpful and the room was in very good shape and well taken care of.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"good choice"

4
01/05/2016

Only negative was shortness of toilet - I'm 5'1" and it was too low for me, can't imagine a really tall person using it without a sensation of falling It also flushed really, really loudly, awakened other person in the room.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We appreciate that you've the time to rate our hotel and to explain your experience.I am very sorry to hear of the difficulties you experienced of the toilet ,We also appreciate your ideas for improving on our amenities, and we look forward to serving you again!

"Just fine"

3
23/04/2016

This room cost $75 via Hotwire + for that price, it was fine. There's nothing wrong with this Best Western. Check in + Check out: Easy experience Staff was friendly and helpful Room: Spacious Clean Quiet ***However, note that this Best Western is not modern at all. The carpeting, the bathroom, the fixtures, the furniture - it's very old. Usually I stay in hotels in Boston so I am used to things that are more modern - however, for this price + location, it was fine. I didn't take advantage of any of the amenities listed or the breakfast. Most of the people here seemed like people passing through or families.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Great for business trip"

5
23/04/2016

Check in went smoothly, asked for a first floor room and was given one. Room was very clean. I had trouble getting the AC to stay on, front desk came to the room and showed be how to set it. Free breakfast was just okay, having free coffee 24 hours was great. Ordered from connecting restaurant the Yard, food was good but room service charge is listed on the menu is $2 and I was charged $4 for 2 items.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. I apologize that you are not made aware of the additional service charge, I will discuss this concern to the management so they can assist with this thoroughly. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"rooms were so cold and staff did not help"

2
12/04/2016

The hotel was very very clean and people were very nice but when it came to my room being so cold that the second night I had the flu for the rest of my stay there was no attention paid to the problem what so ever ..... I was even told " your on the third floor right doesn't heat rise idk how it can be cold in your room" like WTF is that who says that !!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

"wonderful"

5
12/04/2016

This is a great hotel. Clean, friendly staff. I've stayed here twice now on business. Would come back for sure. Breakfast is always good. The pool is clean. They have fresh baked cookies in the lobby every day and the coffee is available 24 hrs and very fresh.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.Thank you so much for the 5 stars!

"Nice Place"

5
08/04/2016

Beautiful grounds, nice interior and associated restaurant had excellent food delivered as room service. Rooms were pretty quiet however we could hear music from the other room for a while. If you want dead silence then it is probably not the place to go. Gave it an excellent rating because it met all of our requirements.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us your feedback and appreciating the interior design of the hotel. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit and thank you for the five star rating !

"This place is Fantastic!"

5
04/04/2016

This hotel exceeded my expectations. When I compared other hotels in the area I saw that this hotel was dated as far decor goes but reviews said that it was very clean and the price of this hotel was also less than the others. Boy am I glad I stayed here! The staff is friendly and helpful. The breakfast had a large variety. The hotel room had everything I needed. Very, very clean. Cookies and brownies in the lobby every evening as well as coffee and tea. I felt very comfortable here and I will stay here again on my next visit.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are glad that you were satisfied with the hospitality of our staff and I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We look forward to seeing you again soon. Thank you for leaving your five star rating of our hotel!!

"Our trip to Manchester, NH"

5
29/03/2016

Travelled with friends and we all enjoyed our two rooms and visit. Rooms and common areas felt fresh and welcoming.I in particular had my dog and was provided a pet friendly room that felt very fresh.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and I'm glad that you found our efforts to be successful. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Always a great stay"

5
28/03/2016

Clean rooms, friendly staff, great breakfast ( when I had time) . I will come back again and again . The location was perfect . Thanks for making my stay feel like home away from home. I like feeling welcome , even after walking in after a long day at work not looking very presentable.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"Great front desk staff"

5
27/03/2016

Stayed for five nights. The hotel is very clean, rooms are big and comfortable. Complimentary breakfast has a lot of variety. All day complimentary coffee and tea is served which is great! The staff was excellent, especially the front desk staff. There were a lot of guests at the hotel but still you could find a table at the breakfast. Enjoyed very much our stay!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. Thank you for taking the time to share this experience. We are all looking forward to your next visit.

"Great place to stay before flying"

4
25/03/2016

We booked this hotel for our family of 4 prior to flying out of Manchester for March break. We arrived around 9pm and the customer service at front desk was great. The room on the 3rd floor was clean, modern and comfortable. I don't remember if there was a fridge and microwave, but I think there were. Our flight was at 5:45 and since the shuttle service only begins at 5am that was too tight, but they offered to take us for 4:30am so we could leave our vehicle on their premises for the duration of our trip. Parking was only $4 per day, which is obviously a great price (parking at the airport is reasonable, too though). There was a really nice breakfast nook, however since we left so early all we got was coffee. ;) The shuttle driver was super nice and didn't mind doing an extra run before his first official run at 5am. Upon our return we simply called the hotel and they told us where to wait for the return shuttle. Great service and definitely recommend!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming . On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Room was fine, service friendly, but oddities in the billing."

3
22/03/2016

Staff was pleasant and helpful, and free cookies in the lobby were appreciated. Affiliated restaurant was close by and food was satisfactory. Room was clean, but fridge was noisy (unplugging it fixed that). Bathroom looked a little tired, but was clean and everything worked fine. No breakfast available at 4:15am when we had to leave to catch a plane. We had prepaid for the room through Hotels.com, but upon checkout our statement was for about $18 less than we had prepaid... didn't notice that until we got home. Wonder who gets to keep the extra $18? Not me, that's for sure.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Regarding oddities in the billing I want to assure you that we are thoroughly investigating this claim, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Comfortable and clean"

4
21/03/2016

Very nice hotel, made a priceline reservation and we got there a little early. They let us check in anyway. Hotel was clean and quiet even though there was a hockey tournament in town and a couple of the younger teams were staying at the same hotel. It was the beginning of spring but I bet the grounds are beautiful when all their plants are in bloom. Breakfast was good, with quite a few choices.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"vacation"

5
14/03/2016

needed hotel night before & after cruise & at our next stop- very comfortable-staff also helped with getting late night food- due to arriving late from airport, very easy use with to & from shuttle to airport- would recommend to friends

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Your five star review is greatly appreciated.It is so rewarding to hear that we were able to provide a comfortable and convenient experience .We look forward to seeing you again!

"Nice"

5
13/03/2016

Nice place to stay. Stayed 2 nights. Enjoyed the free breakfast both mornings. Had a lot of different food choices which was great for my family. Staff very friendly. Pool, gym, arcade. Would book again. Vending machines on floors. Restaurant across parking lot.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that your stay was enjoyable and we look forward to seeing you again

"Great couples getaway"

5
22/02/2016

Nice, clean, roomy rooms with excellent beds and some great amenities available (such as in room Jacuzzi!). Good variety for breakfast but too many items ran out and had to be asked for. Staff was pleasant and professional but could be a bit friendlier. Overall an attractive, well run property.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for leaving your five star rating of our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities.We are all looking forward to your next visit and hope it will be just as enjoyable.

"Convenient to The Yard, hot breakfast"

4
22/02/2016

Only issue we had here was the juice was out of almost everything at breakfast. Otherwise, it was a nice surprise to have a hot breakfast - eggs, meat, pancakes. It's a little bit of a walk to the Yard, but it's manageable in good weather

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are very sorry for hearing that there is no enough juice for you in breakfast. We look forward to seeing you again soon.

"Overpriced and no customer service"

1
11/02/2016

I paid well above the listed maximum rate on the back of the door for 3 double rooms. I was stone walled by the front desk when I asked about this discrepancy. I was told the posted rates mean nothing and I booked through a travel website and there was nothing they could do. I had to book through a travel website as the Best Western website would not let me book the 3 rooms needed for my stay. The travel website had no problem. I also inquired about the possibility of a later check out for my three rooms. Check out is listed as 11am, I asked for anything later, even a noon check out. I was told they do not offer late check outs and I could not be accommodated. I had 6 people traveling for business that arrived very late into the night and was told that 11am was the time I needed to leave, we spent less than 8 hours on the property. I was treated poorly by front desk staff, offered no explanation on why there was a price discrepancy and was not accommodated with even an hour later check out. I have paid far less to stay at 5 star hotels across the country, while here I was over charged and treated like garbage.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am terribly sorry to hear of your disappointment with our hotel. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We hope to see you again someday and to transform your opinion of our hotel and service.

"Great hotel at a reasonable price."

5
10/02/2016

This hotel was very clean and I highly recommend it for your next stay in MHT. Restaurant and bar right across the parking lot. Our breakfast was complimentary and did the job after a long night. Staff was very friendly and helpful.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for sharing this experience. We look forward to serving you again in the future!

"Great staff"

4
10/02/2016

The staff members were so kind and helpful. I had to cut my trip short and getting refunded was complicated because I made the reservation through a travel website. The staff at the front desk took care of everything. And, they seemed happy to help. Also, the beds where so comfortable. Didn't expect that. Just wish it had been closer to center of Manchester. I would stay there again if I returned to NH.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. Thank you for the compliment with our staff and to let us know that they're doing a great job. We look forward to serving you again in the future!

"Clean, Comfortable & Easy To Get Around"

4
08/02/2016

We stayed at the Best Western for the NH Primary weekend. There was a lot of activity around the entire city of Manchester because of this, but our stay at the hotel went smoothly. The room was cleaned and ready on time, the complimentary breakfast buffet always had sufficient food, and parking was no problem, even in the snowstorm we arrived during. The indoor pool and hot tub were much enjoyed by the teenager we traveled with. The beds were comfortable, and noise levels in the hotel were low. The funniest thing about the whole stay was having lots of secret service people around the hotel because Donald Trump was staying there before the debate. We saw "the Donald" and family which was unexpected. If the downtown Manchester hotel is filled, then this place near the airport, and a little off the beaten path, is a good alternative.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory. I am so glad that you enjoyed the breakfast and the service. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Great Hotel"

5
02/02/2016

We traveled with our dog and were very pleased with how friendly the staff was to us and him. Everything was impressive, from the service to the quality and cleanliness of the hotel. We travel to NH often and this will be our place to stay from now on.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and hospitality. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Decent Facility but a few glitches"

4
02/02/2016

Breakfast area was too small for surge of morning traffic, problems with heating control, bed frame was rattling. Staff was excellent addressed problems swiftly. Room quality and common areas were overall very good.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. We hope that during your next stay, your expectations will be far surpassed!

"good place to stay"

5
21/01/2016

excellent. the restaurant, the yard is next door with excellent food. this best western goes all out on there breakfast. friendly people. we have stayed there every time we come to manchester nh. i don't have to check out other hotels

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am pleased to learn that you enjoyed the service and the amenities of our hotel. Thank you for sharing this review. We appreciate your loyalty and we hope to see you again.

"I had better times"

4
19/01/2016

I have stayed a few times at the Best Western in Manchester and rarely ever had a problem. All and All its a great place to stay. the only problem we had was the toilet, even after we complained it still was not fixed.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant experience. I am pleased to learn that you enjoyed the service and amenities of our hotel, though I apologize for the inconvenience that you experienced. Thank you for sharing this review. We hope to serving you again.

"happy customer!!!"

5
17/01/2016

My husband I have been staying at this hotel for 6 years now.. the first time we stayed here was the weekend we got engaged.. we have been coming back at least once a year since... and we have added 2 children who travel with us... Hotel staff is amazing.. amenities wonderful!! Breakfast is hot.. with lots of choices. Rooms are spacious and clean, beds are so comfy. Thank you for always giving us a clean, inviting place to stay year after year.. with our growing family!!!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear F00die13, It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It means so much to all of us to hear from guests like yourself who have experienced our five star hospitality and amenities over and over throughout the years. We look forward to your next visit!

"Very nice hotel"

5
16/01/2016

My husband and I stayed at this hotel for one night. We found the room clean, comfortable, and large. The mattress and pillows were comfortable. There was a free breakfast which offered plenty of hot and cold choices. We found the staff to be very friendly. We were pleasantly surprised to get a call from the front desk about 20 minutes after we checked in to see if our room was meeting our expectations. (We have not experienced this before in our travels!!!) The hotel is is located in a quiet area but is only a couple of miles from the airport and the main shopping district for Manchester as well as the highway. We will definitely come back the next time we are in the Manchester area!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear skwhite7, Thank you for your feedback! We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for this thorough and insightful review.

"Love this hotel. Great location"

5
15/01/2016

We have been staying at this hotel for the last 2 years for 3 nights each time when we go Black Friday shopping. We love this hotel. Staff is very nice. Never had any problems with anything. Always very clean. We enjoy the hot tub and the pool after a long day of shopping. The hot breakfast included is very good. The location of the hotel is perfect. Near the highway to go to the outlets in Merrimack. and just a couple km away from the New Hampshire mall and many yummy restaurants. We will definitely go back again next year.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Karine C, Thank you very much for sharing with us your recent stay at our hotel! It is so rewarding to learn of your five star experience at our hotel! We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Very nice facilities and friendly staff..But I hate the toilet"

4
13/01/2016

We stayed for five days for a business function and used one of the meeting rooms. The facility is very nice and well maintained. The staff was friendly and the breakfast first rate. The toilet was one of the Sloan vacuum flush and I could not get it to work without repeated, sometimes 15 times, flushing. I reported several times and left the top off the tank. I guess it would have involved a big repair. Toilet aside, I would recommend this location.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Philip T, Thank you for staying with us during your business trip. We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the facilities of our bathroom. I hope you will find your expectations to be far surpassed during your next visit!

"Nice Hotel"

3
09/01/2016

An overnight stay to get to the airport at 5am. We left too early to have breakfast but was able to order dinner from The Yard (the restaurant affiliated with the hotel). The hotel was nice but the main reason we'd picked this hotel was the location. The hotel was fine, the staff was friendly and the front desk person called 20 minutes after our check-in to confirmed that everything was to our satisfactory in the room, which was nice. We order dinner from The Yard, a dinner for 4 for $35.00, not bad (with a $5.00 off coupon from check-in). The food was good and was delivered to our door.

"Will be Back.... Excellent Service"

5
05/01/2016

This is the 2nd visit of over 4 nights each and have enjoyed the comfort and cleanliness - The staff is on top of everything and the location is quite, while being close to everything. Tried others in the area and this is coming out on top and will get my return visit....

"Comfortable, clean and quiet"

5
01/01/2016

Second stay at this clean and comfortable hotel. I know this hotel gets a lot of wear and tear from large wedding parties etc. It is also older probably built in the '90s. The owners do a great job of maintaining the building, décor and cleanliness. I like older hotels because you can open the windows a bit should you want fresh NH air! Bedding was super clean and comfortable. The room was very quiet and peaceful. Had breakfast the first time there and it is wonderful. Go to THe Yard restaurant next door for a great meal!

"Always a pleasure to stay there"

5
31/12/2015

Our family love this Best Western, and we've stayed at a lot of them. It is our favorite one. The breakfast is the best, the beds are always comfortable, the location is great and they have the best steak house right next door, The Yard. The spa could be hotter, but the staff is always helpful and it is generally well-cleaned.

"Good time, blocked toilet and rubberized eggs"

4
28/12/2015

I like Manchester New Hampshire. Shopping and the people are very friendly. Breakfast is the most important meal of the day, For the 3rd time the eggs,scrambled, were not up to par and the staff was told 2 TIMES by me. No bacon on Saturday a.m. chili for breakfast. Only In Mexico. No in New Hampshire B.WESTERN. Coffee ok. Toilet un shot and blocked. I hope they listen and give us a better and healthy breakfast. Real Eggs DO NOT Cost that much. Especially in a Scrabmled form I prefer sunny side Down. I will be back , in the next year in New Hampshire on S.Willow road. Best Western. I like the staff, Very efficient. But the do not choose the food. Management does.

"Review"

5
25/12/2015

Excellent except this form is way too long. Breakfast was just average. Location a bit of a drive from the freeway. We were new to the area and did not know how long it would take to get there. I have no more comments but you insist on 200 characters. Don't know way. Again hard to know why you ask for such a long reply if you really expect people to complete the form. Our parking spot was close to the hotel and that was helpful. Really don't know what5 else to say and hard to guage when 200 characters have been completed. I'd really like this to be over but the form is still red and I don't want to spend all the time I have to complete the form and then have it all go away.

"Nice place, Staff could be nicer"

3
13/12/2015

Stayed two nights recently in a terrific room. Clean, comfortable, and quiet, even though teh room was next to an elevator. Front desk staff were a bit shirty over my parter's service dog. The free breakfast was a cut above the usual with real hot foods including waffles. Most of the parking is at a distance from the hotel building, which is less than convenient. Might or might not return sine this was our first trip to the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am glad that you had a terrific stay in our accommodations. Sorry to hear that you were not satisfied with breakfast and parking. Thank you for your feedback as we will have this reviewed by our management to be resolved immediately. We hope that you can still give us a chance on your next visit in the area.

"Good one night stay"

5
10/12/2015

Reasonable, clean. A little off the well beaten path, but we had stayed here before and knew that. Restaurants not far away. Did not try the one on the property. Did not use the on-site facilities for breakfast; had an appt and had to be "fasting".

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us a five star rating and for being our loyal guest! I am glad that you always appreciate the cleanliness of our hotel and accessible location. Thank you for your business and we are looking forward for your next visit with us!

"I found my new hotel chain"

5
07/12/2015

My overall experience at this hotel was amazing from the courteous staff to the nice and clean rooms i enjoyed every aspect of my stay. The rewards program gets every guest that stays a sweet goodie bag too.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. It means a lot to hear from guests who are satisfied with our services and amenities. Thank you for sharing this review. We look forward to your next visit.

"Clean, just okay"

3
02/12/2015

Not bad. not great. No parking after 10 pm. You have to park at the restaurant next door and walk. The front desk staff were very "chilly" toward the customers checking in. I'm not sure they enjoy their jobs. But I didn't care much. This was just a place to sleep, not have a memorable night. It served my needs.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am glad that we have met your expectations. Thank you for your feedback with our staff, rest assured that this will be forwarded to our management to have them look into it and resolve immediately also remind our staff of their duties. We hope that you can still give us another chance to prove how much we value your business.

"Nice Hotel but the shuttle never showed!"

3
02/12/2015

The hotel was nice enough but the airport shuttle on the day we were there never showed up. We ended up having to change our plans at the last minute and incur the extra expense of parking at the airport. We almost missed our flight. I won't return to this hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am glad that you enjoyed your stay in our hotel. We sincerely apologize for the shuttle service, rest assured that this will be reviewed by our management and remind our staff of their duties. Thank you for your business and hope to see you again on your next visit in the area.

"All was great except breakfast"

4
01/12/2015

Everything was great except the breakfast. Did LOVE the cookies offered at night.Staff was helpful, the restaurant across the street was delicious, called The Yard and is affiliated with the hotel. We were very disappointed in the breakfast items

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am glad that we have exceeded your expectations except with our breakfast. Thank you for appreciating all our efforts in providing you an excellent customer experience. We hope you could still give us another chance on your next visit in the area.

"Average. Nothing special!"

3
30/11/2015

Wifi was fine. Beds were comfy. Front desk wasn't real friendly. I had the feeling that they were at the end of as long miserable shift. Cheer up ladies. Life is too short. NO PARKING if you come back late. (After 10.00 pm) You need to park in the banquet center parking lot. No biggie. Typical loud door slamming at 3 am hotel. Didn't love it. But didn't hate it either! Oh, and an ATM in the lobby would be great!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We appreciate you giving your feedback about your recent experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. I do apologize for all the inconveniences that you did experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very nice hotel, great experience"

5
29/11/2015

While our stay was only brief due to an early flight the next morning, we really enjoyed this hotel. Due to our early departure the next morning we would have missed breakfast. The desk representatives offered to make up breakfast bags for us to take with us when we left the hotel for MHT at o-dark-thirty. This was a very nice gesture and much appreciated.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for sharing this review. We look forward to serving you again in the future!

"Picture Perfect Hotel"

4
28/11/2015

The grounds are perfect for any sort of quiet reflection, romantic walking or simply sitting and reading in one of the garden gazebos. Grounds are well maintained as is the property. Rooms are spacious and quiet, with lots and lots of piping hot water! Free provided breakfast puts most chain breakfasts to shame. Varied, tasty and plentiful. Warm cookies or brownies are in the lobby late afternoon and evening and the staff couldn't be nicer. Can't wait for a reason to return!

"average stay"

4
23/11/2015

This was an average stay at the BW. The staff was almost stuffy not at all what I have become accustomed to staying at BW when ever I can,. It was almost like I was treated differently because I was a direct corp pay

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for staying at our facility. We sincerely apologize for our staffs's behavior, thank you for the feedback. Rest assured that this will be forwarded to our management to have them look into it and let them be reminded of their duties. We hope that you can still give us another chance on your next business trip in the area.

"Wonderful place to stay!"

5
23/11/2015

The Best Western Plus Executive Court is a wonderful place to stay for business or leisure. The facility is clean, comfortable and safe. The staff are friendly and helpful. It has everything you need for a pleasant stay...fitness center, pool and spa as well as complimentary high speed internet!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for giving us a five star rating! Nice to know that you consider us as an all-around facility, whether it's for business or leisure. We are very grateful that you appreciated all our efforts especially with our excellent customer service and facilities. Thank you for staying with us we are looking forward for your next visit with us!

"Best Western Manchester, NH"

5
20/11/2015

Excellent value and comfort. The staff was very pleasant and the hotel was clean. The Jacuzzi in the room was an added plus! Highly recommended. Very convenient to city amenities as well. I intend to use this as the only hotel in the future.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so happy to know that you had a great time with us and thank you so much for giving us a chance to be of service to you. We do hope that you'll get to visit us again soon and thank you so much for your business.

"Another Great Best Western"

5
19/11/2015

My job has me staying in hotels many weeks of the year. Best Western has never let me down, always offering clean rooms, great breakfast, and an awesome staff. This hotel has one of the nicest pools I have ever seen, Staff here are very nice, very helpful, and were welcoming to my service dogs. Hope I get to stay here again. Thank you for another great Best Western hotel stay.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so grateful for your business and we are so glad to know that you've always had great experiences with us. We do hope that you'll get to visit us again soon and thank you so much for your business.

"A+++"

5
17/11/2015

Had a great stay at this hotel--they went out of their way to make you comfortable. We booked it only for 2 nights, but decided to stay one more night. We did have a problem with the heating controls, but within 10 minutes the front desk manager was in the room taking care of the problem and it worked fine the rest of the stay. We will go back to this same hotel again soon.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you enjoyed your stay with us. We do hope that you'll get to visit us again soon and thank you so much for choosing to stay at our hotel. Please extend our gratitude to your friends and may you all have a wonderful day ahead.

"Lovely hotel"

4
16/11/2015

Lovely find right by the airport with friendly staff, great service and comfortable rooms. I admit I've not stayed in a Best Western in a long time but I do not recall them being as nice as this property. A+ and a bargain for the price.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for appreciating all our efforts in providing you with clean and comfortable accommodations. We do hope to see you and your friends again soon and thank you so much for your business.

"Awesome Hotel"

5
15/11/2015

I was pleasantly pleased with my stay at the Best Western Plus Executive Court Inn & Conference Center, where I found friendly staff, comfortable accommodations, a very clean room and an excellent breakfast. Upon check-in, I'm not sure that I had a particular room type reserved (just for one person) and the clerk said that all they had was a queen room available, but upon entering, I had a reasonably spacious room with a king-size bed. Like many Best Westerns, the room featured homey wood furniture that was in excellent condition, as was the bathroom and everything else about the room. A wall unit HVAC unit was controlled by wall thermostat and worked just fine. The bed was as comfortable as any. Sadly, there was no in-room recycling container. The only two quirky things about the room are very minor such as the desk against the far outside wall, so there's no chance of watching television or seeing much else (besides the wall) while working at it. The bathroom generally had plenty of room (and the sink is separate from the actual bathroom), but the other peculiar thing was the large bathroom door that opened into the shower, so the amount of room was adequate as long as the door was closed (and no, I wasn't in a handicap accessible room). The amount of toiletries provided was generous, if not excessive. The room is also quiet and it's best attribute is how VERY CLEAN it is, another train that I've noticed among Best Westerns. The outside of the hotel and grounds are very nice and well-maintained. It has apparently been under the Best Western brand since it was built (and kudos to the ownership for the obvious pride that they take with the place). The lobby area is open to the second floor with a grand staircase of sorts, a step up from other similar hotels. The breakfast is far better than average. It includes pancakes and make-your-own waffles, but the most impressive part was the quality of the pastries. The front desk staff are very nice. Free shuttle service is available from the airport. I called upon arrival as instructed. They told me that they'd be there in 10 minutes, and in fact is was a little more than double that, but given that everything else went perfectly during my stay, that's very minor. The Yard restaurant is "on property" and apparently under the same ownership as the hotel (there is a menu in the room and room service is apparently available), but it should be noted that it requires a little walk through parking lots to get there (the restaurant sits along the roadway, while the hotel is set back behind it). It's an easy enough walk, but guests should be prepared if it's snowing, raining or cold. The Yard also includes a full bar. Decor is old school, but the food is quite good (reviewed separately).

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for taking the time to post such a detailed review you have of our hotel. Your comments are valuable to us and rest assured that these will be taken into consideration for future changes that will be implemented at our hotel. We do hope that you'll get to stay with us again in the future and thank you so much for giving us a chance to be of service to you.

"Pre-flight hotel"

5
15/11/2015

Very nice hotel with plentiful parking @ $4/day after free first night and shuttle from very early until midnight. Staff friendly; room comfortable, although small pillow selection, a minor quibble. The breakfast was average but area clean with plenty of seating and natural light.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you had a pleasant experience with us. Please do visit us again soon and thank you so much for doing business with us.

"Great property"

5
09/11/2015

I have stayed at this property several times and always look forward to each stay. The staff are always friendly and helpful, the rooms are always clean and comfortable and the breakfast is amazing. Altogether a great value for your money. I would highly recommend this property.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for being our loyal fan! We are so happy that you recognized our efforts in providing an excellent customer experience. I am glad that you always enjoy your stay with us. Thank you so much for your business and have a wonderful day ahead!

"Convenient Location and good rates"

4
09/11/2015

We stayed for 2 nights as a base for some shopping in the area. It was clean and comfortable. The breakfast appears to have a 3 day rotation for hot items. The first morning was eggs, bacon hash browns which were pretty good. However the second morning instead of eggs they had breakfast burritos which were not so good. There are other items- such as waffles. The first morning I went with bagel and peanut butter planning eggs the next day. This is a minor breakfast problem but just to let other travellers know. Also pastries and muffins were a bit on dry side. On arrival we received a bag with 1 bottle of water, 1 bag of chips and 3 mini chocolate bars. When there are 2 people they should really give 2 bags. Personally if they can't afford to give one to each person I'd day it looks better not to give any at all. In the evening they have cookies and brownies in the lobby which is very nice. There is coffee in lobby all the time

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am glad that you enjoyed your stay. Thank you for the feedback regarding our breakfast options we will surely forward it to our management to have it checked and change immediately. We hope to see you again soon. Thank you for your business.

"Not the best western"

3
04/11/2015

Stayed here on 10/31&11/1. Close to airport. Staff was very polite and helpful. Full breakfast was average and included in nights stay. Hotel was clean but there were a few issues. The shower drain did not work properly and I was told there was no one in maintanence there over the weekend to fix it. Air conditioner/heater was constantly noisy and probably should be replaced. Had trouble getting the maid to replace items used like coffee,soap,tissues etc. Had to call the front desk about all these issues and they were generally helpful.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We would like to apologize about the issues that you encountered during your stay with us and we will see to it that these will be reviewed and worked on right away. We do not tolerate such issues and rest assured that these will be prevented from happening again. We do hope that you and your family will give us another chance in the future to make it up to you and we will show you that we take your comments seriously and that we act on them.

"Lovely stay"

4
03/11/2015

The breakfast was average, but the hotel was fairly good. The rooms were fine in size, although we would have preferred a room with a king bed. The hotel always seemed busy, but never over crowded. The game room in the basement was fun and we always had it to ourselves in the evening. The restaurant across the parking lot was good too! Not much to do in Manchester though.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you had a pleasant time with us. We do hope that you and your family will get to visit us again soon and thank you so much for giving us a chance to be of service to you.

"Very nice Best Western"

4
02/11/2015

Excellent staff, comfortable room, nice facility. Easy to get to as it is right off the highway and close to most everything in Manchester. Pool/hot tub are clean, breakfast nice. Staff was very helpful

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you were able to find comfort during your stay with us and we do hope that you'll get to visit us again soon. We are so grateful for your business and may you have a lovely day ahead.

"Great place to stay close to the airport in Manchester."

5
25/10/2015

Very nice place to stay. It was clean, beds were comfortable and had all the little extras that make an overnight stay just great! Good breakfast, but was crowded in the room that had the food in it. Guess I was there at a very busy time cause it was better a little later.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to hear from you and to learn that we were able to give you a comfortable and convenient experience. Thank you so much for your compliments to our breakfast options and service. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Super Best Western"

5
25/10/2015

Nice quiet location. Decent sized room, great bath shower head and nice towels. Associated restaurant across the parking lot had a nice bar where we watched Thursday night football and had a great meal- big portions at reasonable price. We flew into Boston at 4pm got rental car and were here by 6 for the first night of our leaf peeping trip. Were very happy with our choice, which also included a very nice breakfast buffet. Also a nice exercise room which we used in the morning.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

"vacation with friends"

5
23/10/2015

Clean nice Jacuzzi room, great staff, good breakfast. Nice seating area where we could play cards at night, fun game room, we played foose ball. Pool looked nice but we didn't use it. Lots of hockey families there but it wasn't noisy at all with that many kids. Would stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for sharing this wonderful review. We look forward to serving you again in the future!

"A great Best Western"

4
23/10/2015

An excellent hotel in a good location close to the airport. Rooms were modern, large and had microwave and fridge. A good selection at breakfast. The hotel also has an on-site restaurant and there is a large selection of other eateries at the nearby mall.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. I am glad you enjoyed the breakfast option at our hotel. Thank you for this review. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Could be better"

2
23/10/2015

Bed is saggy; thermostat controls virtually non functional; frontdesk doesn't answer phone; tiny pillows, bathroom sink barely drains. The room is quiet, but then not much happens in this part of new hampshire. The adjoining restaurant on the property was pretty good

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We greatly appreciate your loyalty and we sincerely apologize for the problems that you encountered with housekeeping and maintenance. This issue is being addressed with our staff and management. Thank you for taking the time to share your experience and to bring this matter to our attention.

"Cape Cod, Colors & Wine"

5
21/10/2015

This facility is very attractive. A very good restaurant, The Yard, is across the parking lot with a nice bar, good food, good choices. This was a Saturday night in the middle of color season, so we were lucky to even find a place. We got one of the last rooms, were not able to use our AAA discount, and the price of the room was much more than we usually pay. The room was beautiful. Staff were pleasant. The buffet breakfast was better than usual but since the inn was full the place was an absolute zoo...no fault of anyone. There appeared to be a kids tournament of some kind & there were many families & groups. The dining area was kept clean & the food was refilled as needed. In spite of the # of kids & families, we had no problems with noise.

"HIGHLY RECOMMENDED GEM OUTSIDE MANCHESTER"

5
19/10/2015

Very nice large property with beautiful garden area. Great pool and fitness center too. Room had some plumbing problems, but that seems to be almost everywhere. Wonderful breakfast. Restaurants are within a few miles, yet they have their own (high priced). Highly recommend this hotel.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Hello L S, Your enthusiasm regarding your recent stay at our hotel is greatly appreciated. We are pleased that you were able to enjoy the services and the best hotel experience that we can offer to our valuable guest. We certainly look forward for your next visit and thank you for your high recommendations.

"Great time in Manchester"

4
19/10/2015

This hotel is a little way from downtown but was clean, great breakfast, great staff. The desk staff makes the stay very easy. They were very helpful and had answers for every question. Good suggestions for things to do.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Hello Terry P, Thank you for your review. We are grateful that we had been able to provide you with your lodging needs during your travels. I hope that we can have another opportunity to serve you again on your next visit!

"Convenient and Large enough for a Wedding Group"

4
18/10/2015

With not many predictable hotel facilities for an apporx 200 guest crowd, this facility was a very good find in southern NH. Easy access to 93, rt3, Manchester Airport, it was very convenient even though the winery for the wedding was about 40 mins away.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Hello tremm298, Thank you for your feedback. We are pleased that our hotel's location was a convenience to you and your friends during your travels. We want you to know that your voice is of utmost importance to us and we thank you again for taking the time to share your experience and impressions of our hotel!

"Worth the Money"

4
18/10/2015

We were on our Nova Scotia and New England trip for the fall foliage. Stayed at Best Western plus at Manchester, NH for one night on the way back to CA. The staffs were friendly, polite and helpful, the room was comfortable, specially with the frig and microwave in the room, we had some left over was able to enjoy them one more time. The full breakfast was very nice with all the varieties. The fresh fruits and afternoon cookies and brownies just hit the spot after the long drive from a distance city. Thank you so much for the enjoyable stay, from now on we will check all the possibility to stay at BW Plus if the locations are available where we travel to. We are long time Gold card holder for over 40 years has experience stay with BW, we feel that some BW just not that acceptable, BW Plus and higher levels are very nice.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Hello 96judyl, Thank you for your feedback. It is great that we had the chance to offer you with the accommodations and hotel experience that was worthy of such a high rating. I hope our services and accommodations will exceed your expectations during your next visit!

"Fall foliage trip"

4
15/10/2015

We do not normally stay at Best Western but my husband found this hotel online and we thought we'd give it a try. The price was very fair for a mid fall day. It was the halfway point between Connecticut and Maine where we were going to be staying later during the week. We were pleasantly surprised when we arrived and found the staff very pleasant and accommodating. And the coffee was waiting for us. The rooms were very clean. The worst thing I could say about the room was the wallpaper was coming up in spots. They had a game room with a pool table,foosball and arcade games. They had a good variety of items for breakfast. The dining area was a little awkward with people exiting through the dining area. All in all I would stay here again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you had a pleasant time with us and we would like to assure you that we are doing everything that we can to implement more improvements soon. We do hope that you and your husband will get to visit us again soon and thank you so much for choosing to stay with us.

"Beautiful grounds, clean, quiet"

5
14/10/2015

The staff were very welcoming. Had an issue with the fridge when we arrived in the room, called the front desk and within minutes housekeeping was there to fix everything. Front desk staff were informstive about the area and had maps readily available for the shopping areas. Breakfast was good with lots of choices. Will definitely stay here again when in the area. We had a king room, with sofa bed, very spacious, clean and quiet.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We would like to apologize for the issue that you encountered with the fridge and we are glad to know that our staff was able to resolve it immediately. We do hope that you'll get to stay with us again and thank you so much for your business.

"Normal and acceptable"

3
14/10/2015

Best western does not disappoint for the most part. Beds were comfortable, rooms were clean, and the amenities were nice. However the layout and the location are completely cryptic. The elevators are located at very odd places and if you are positioned In the right place, the distance from your room to the elevator/stairs/lobby is very far. None the less the outside was beautiful. Although a little off the beaten path, the hotel really did have a great outside and from the moment you walked in to the moment you left you were satisfied with the service, and cleanliness.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We value your comments and we would like to assure you that these will be taken into consideration for future changes we will implement at our hotel. We are glad to know that you still had a pleasant time with us and we do hope that you'll choose to stay with us again in the future. We are so grateful for your business and may you have a lovely day ahead.

"Fantastic hotel !"

5
14/10/2015

We have traveled and stayed at different hotel/motels. I know that I can depend on Best Western and this one sure did not disappoint. The first thing I noticed was how beautiful the grounds were and once inside it continued. The room that we had was spacious and the beds were comfortable. I can also tell you that the front desk staff were the most helpful. They went above and beyond to make sure that we were made to feel comfortable. At check in we were given a welcome bag that contained goodies like chips, candy and water. Once in the room for awhile we got a call from the front desk checking to see if the room was ok and if we needed anything. That is two things I have never had to happen then the third was when I went to the front desk for change to do laundry not only did I get change I was given laundry detergent ! It is a plus having a guest laundry when you do not pack many clothes but free detergent ?. Now for the breakfast it was as good as any complimentary breakfast but they change it up each day so there is variety. It is only about 5 mins from the airport and maybe 5 miles or so up the road there are other Resturants. If I am ever in the area again I would not consider staying anywhere else. I would recommend this property to anyone for all the reasons listed above but most for the value. A lot of bang for the buck.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you had such a great impression of our hotel and we do hope to see you and your family again soon. We are so grateful for your trust and we wish your whole family to have a wonderful day ahead.

"Very nice"

5
14/10/2015

Very nice room that included a refrigerator, microwave and free wifi at a reasonable rate. Excellent hot breakfast buffet. Lobby, halls and room were very clean and the staff was friendly and very accommodating.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
We are so glad to know that you had such a pleasant time with us and we do hope to see you again soon. We are grateful for your business and may you have a lovely day ahead.

"An EMPLOYEE makes this hotel 5 STAR"

5
09/10/2015

Face it, when you think of a 5 star hotel- Best Western chain doesn't really come to mind.We were there for a 3 day "study group" meeting.The hotel itself is fine/ especially for the price.But ONE employee- front desk JACQUIE -EXCELLED! WOW!

"Leisure trip"

5
07/10/2015

Excellent hotel and staff. Would highly recommend this hotel to others. This is the second time we have stayed at this hotel. The location is close to the airport and the hotel has transportation to and from the airport. The staff is very friendly and knowledgeable.

"Great value for the money, Great location near airport"

5
05/10/2015

Very easy to get to, off 93 as well as near the Manchester airport. Free internet and breakfast was helpful. Pub open till midnight right next door, short walk through the parking lot. Terrific value. helpful, cheerful staff Will definitely stay here again.

"Marfan Conference"

4
02/10/2015

A very pleasant stay, at a beautiful time of year. The grounds here are well kept and every member of the staff that we had interaction with were more then "just doing their job". Rooms were clean, comfortable and well sized.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for taking the time to post this lovely review you have of our hotel and of our staff. We are so glad to know that you had a pleasant time with us and we do hope that you'll get to visit us again soon. We are so grateful for your business and may you have a blessed day ahead.

"The best stay"

5
30/09/2015

I will always stay at a Best Western I had the best stay there. I will not stay at a Days Inn again. The people at Best Western were very nice and the rooms were nice and clean. The breakfast was great a lot to choice from.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations as well as that making sure that all your needs are attended to efficiently. We are so glad to know that you enjoyed having breakfast with us and we do hope that we'll get to see you and your family again soon. Thank you so much for your business and may you all have a blessed day ahead.

"Great Place near airport"

4
30/09/2015

Staff goes the extra mile to be helpful. Near the airport yet only very slight airport noise. Hot items for breakfast leave much to be desired but many options which are great! Will stay here each time I fly into Manchester...no need to look further

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you so much for appreciating our efforts of providing you with great customer service and we are so glad to know that you're considering staying with us again in the future. We do hope to see you again soon and thank you so much for choosing to stay with us.