SureStay Hotel by Best Western Beverly Hills West LA, Los Angeles

Terrible room. No working toilet. Air blew directly on me. No closet. No drawers to store clothes. You have to live out of your suitcase. Breakfast was poor. Very limited selection. Toaster only partially working. Garage was underground and scary. Only one lane to go up and down. Parking spots were tight. Too much noise outside.

Guest Satisfaction Team, Owner at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear Guest, We are very sorry to hear about your negative experience staying with us. Guest satisfaction for us is gratifying, so I am sorry for your experience and the issues in your room. I wish you had shared the concerns with our friendly front desk staff; they could have fixed the issues immediately. We are sorry that you faced issues with parking during your stay. Sorry, our breakfast is a limited continental breakfast and is not intended to be a hot meal. We value your feedback and will ensure such a poor experience does not happen again. Warm Regards, SureStay Beverly Hills Management

Check In And check out is easy. Parking garage is impossible to exit without having to destroy your bumper so we had to back out of it. Our room was so warm and smelled like cigarette, smoke and must. AC was showing 61 at the highest setting but it was so hot. Carpet was so disgusting. Both our beds where broken that when you lay on it the edge and center slanted and bent in so bad like as if a 400lb person has been laying on it for months. I talked politely to the old male staff that night about our concerns and my kids developing coughs staying in the room and he could care less to help. He just made the dumbest excuses and reasons for everything. He had mad attitude and looks like he hated his job. Also he was hiding in his dark office sleeping. Only staff that was very professional and most helpful and accommodating to everything was Bridgette. She approached my family during breakfast and asked about our stay and made sure we where taken care of with all our concerns. They definitely need to fire the other dude. Carlsbad By The Sea best western was the best experience Ive had staying with this franchise. Young lively staff. Very positive and bubbly. Very inviting and rooms where so huge, cool and amazing. Swimming pool and huge breakfast plus a gym. And was cheaper!! I would never go back to this place ever. You'd think cause it's in Beverly Hills and across CBS it would higher standards but this place is old and rotten. Came home with a fever and headache just sleeping in that Smoked room. Yuck!

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear guest, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team

After checking in, we chose to leave and go elsewhere. We didn't feel safe leaving our car parked out back. We had to check in through very thick, dirty plaxiglass, and the extra lock on the door of the room didn't work. It just felt unsafe all the way around. I was refunded only one of the two nights we booked. We lost money on this.

INNsight Reputation Management, Owner at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear Guest, Wow! Thank you so much for writing us a PERFECT SCORE REVIEW! It is disappointing to learn that we could not provide you with a perfect room. This is not the usual guest Again, please accept my sincere apologies for your difficulties during your stay with us. Kind Regards, SureStay Beverly Hills Management P.S. Always remember to book your stay directly at surestaybeverlyhills.com where you will find the lowest rates anywhere online.

Upon arriving at this location you drive into the smallest underground parking structure. You look on the walls and can see where numerous cars have scratched and damaged their vehicles. Myself and guest went up through the elevator to the lobby and met the front desk agent where we spoke through a bullet proof window. The person upon check in was very nice and had good customer service. My card was originally declined, but they said sometimes that happens and it will eventually process. We got the room key and went back into the elevator to get to room 219. The room I ordered was a non-smoking room. However upon exiting the elevator, we were greeted by the smell of cigarette smoke and Marijuana. We decided to go into the room hoping it would be better and that it was maybe just a guest that had smelled, only to be greeted by an even harsher scent of cigarettes and Marijuana. My guest has bouts of pneumonia and immediately started feeling heavy in their chest, I also started to get a headache from being in the room. We stayed in the room for a total of about 30 minutes became we were looking for another hotel. We found one, went down to lobby and spoke with the front desk person. We explained that we were feeling sick from the overwhelming smell in our room. They offered to move us, but the whole hotel smelled of cigarettes and marijuana. The person explained that they were sorry about it and said that they would give me a refund but that it would have to be processed after it went through on my card. We said okay and left to check into a different hotel. I got confirmation on June 5, the next day that a credit was put back onto my credit card I used for the transaction. However, I didn't receive the credit back onto my account. I waited about two weeks before I contacted the location inquiring about my refund. They said that they issued the refund and it should have already gone through. It hadn't, so I decided to dispute it through my creditor. I filed the dispute case it was initially granted, then I got an email back saying that the merchant indicated that, "the goods were as described and received in good condition." However, they were not. I have the receipts where it says I ordered a non-smoking room. The hotel wreaked of both kinds of smoke. So now I've furthered contact with customer relations through Best Western as well as contacted the CEO help desk. As of 7/2/2022. I have been put through hoops over this hotel.

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

This hotel was a great location for walking, dining, shopping, museums and other attractions. The rooms are small but clean. Loved the breakfast and outdoor patio. Free parking. This is a practical hotel that fits my budget.

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Hi Joan, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our location, rooms, and amenities. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and sharing. Best Regards, Customer Care Team

A great place to stay if you are looking for a clean quiet room that is very restful. The amenities made the stay efficient and easy. Very easy to transfer luggage and personal belongings to and from the room. A very comfortable and safe experience.

INNsight Reputation Management, Owner at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear Guest, YOU MADE OUR DAY! Thank you so much for taking the time to leave us a PERFECT 5-STAR REVIEW of your recent stay at the SureStay Beverly Hills. We are so glad to hear that you had a perfect stay with us on your getaway. We are so honored by the praise you provided for our hospitality, service, and maintenance. Our staff works hard to provide spotless guest rooms and well-maintained facilities. We go to considerable lengths to ensure that our guests have a wonderful time staying with us at SureStay Beverly Hills. Come back and see us soon on your next visit to Los Angeles. Cheers! Kind Regards, SureStay Beverly Hills Management P.S To get discounts and offers, try booking directly from our website surestaybeverlyhills.com

Great location, first rate staff, free parking. Large, comfortable rooms. Pleasant neighborhood for walks, lots of restaurants within five blocks, nearby farmers' market, intimate hotel experience and solid value for dollar.

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Hi dv522022, Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! Thank you for appreciating our overall service and facilities. We look forward to seeing you again in the soonest time! Best Regards, Customer Care Team

I am giving this hotel a 5 because of its value. I paid about $160/night which was amongst the lowest in the area. It met all off my expectations given the price. The reason for my stay was to attend the American Idol taping at CBS. The line and entry for this is directly across the street from this hotel. I was also able to walk safely to the Grove and to the Museums which are about a 20 minute walk. Alternatively, there was a bus for $2 one block away that also takes you to the museum. Every staff member at the hotel was attentive, courteous and asked if everything was ok. My room was 110. For my two nights it was very quiet. The room was very clean. The queen bed was very clean and in excellent condition. The bathroom was also very clean. The towels were clean and nice. The blow dryer, coffee maker, fridge, and, microwave all worked well. I though the courtyard was in excellent condition. There was a working ice machine. Breakfast was minimal, but sufficient. Hot eggs, bacon, etc were available and the staff were attentive to keeping it replenished for all guests. It is a very small hotel and the noise can travel in the halls. Most guests were considerate and quiet. I did not notice any noise above my room, but my stay was on a Sunday/Monday. The windows were secure and covered. The air conditioner worked quite well. The room was small, but had room for a desk. I believe the hotel is making difficult maintenance choices to keep the rates low. So, in 110 you will find a bit of tattered carpet (though very clean), cosmetic damage on the desk, doors, walls. The bathroom door scrapes the floor. The shower is adequate but most of the water runs out the spicket. The security latch is almost falling off the wall, but there is also a security bolt, so I felt safe enough. One plug in the room did not work. The fan in the bathroom didn't operate. One thing I don't like about the room design is that the sink is on one side of the room and the bathroom is on the other. So, if you are expecting a room in perfect condition, then I think your expectations are a mismatch with the discount this hotel provides. Since all of the important things in the room were fine, and I didn't have to ask for help with anything, I gave it a high rating. I am thankful to have the opportunity to choose a budget hotel for my visit to Los Angeles.

INNsight Reputation Management, Owner at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Dear Guest, WOW!!! Thank you so much for your GREAT FEEDBACK and PERFECT SCORE RATING of your stay at SureStay Beverly Hills. It is delightful to learn that you had a wonderful time staying with us and you enjoyed our proximity to various attractions. Thank you so much for appreciating our hardworking staff, clean hotel, and value we provide. We are glad you had a memorable stay with us and hope you return soon. Kind Regards, SureStay Beverly Hills Management P.S To get discounts and offers, try booking directly from our website surestaybeverlyhills.com

I've stayed in a lot of hotels over the years and this was among the worst. My daughter and I checked in late and wanted to leave right away but it was late. After getting into our room we found problem after problem. This is a very old bld and renovation to room 219 was awful. Fridge had a very high frequency squeal which caused our ears to heart so I had to unplug the fridge to sleep. Room door and bathroom door Jan looks like they had both been kicked in before. Bed light swing around off the wall. Electrical plug on the lamp was dead. Alarm clock was plugged into that so we had no alarm clock. All the furniture in the room had paint chips on them so it was probably from the 1990s or older. It was first day of heavy rain outside and the window leave leaking water inside the room. The a/c plugs beside the bed and window was also dead so my daughter couldn't charge her cell phone. The elevator door had several layers of paint on it and and was all scratched up so you know their trying to hide the age but not doing a good job. Towel rack was falling off the wall. I would not let my daughter walk barefoot on the dirty floor. We picked the location because we wanted to watch James Corden TV show recordings across the street at the CBS studios. Couldn't sleep till 4am because the rain and traffic noise was so loud. We packed up fast and told the front desk that we're not staying the remaining 3 nights here. Awful experience. Don't stay here or at least in room 219. I took pictures of everything and video tapes the dead a/c plugs and loud noise from the fridge. $165/night wasted.

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Hi Mobile616823, Thank you for your valuable feedback. While we're glad that you liked the location, we're disappointed to learn that it was the solitary positive aspect of your entire stay. We're concerned after knowing that your stay with us did not match up to the quality that we strive to offer at all times. We apologize for all our shortcomings and we'll definitely pass your feedback to the teams responsible to ensure that there occurs no lapse in service the next time. We will look into the issue with the fridge and fix it. As for the noise, we're extremely sorry for the inconvenience caused. Although we don't have much control over our surroundings and external noise everytime, we'll still work our possibilities in the favour of keeping the noise at bay to ensure that our guests have a relaxed and peaceful stay. We beg your pardon and we request you to give us another chance to welcome you again for a perfect stay! We are sanguine that you shall notice the difference on your next visit! Best Regards, Customer Care Team

I've stayed at this location 8 or 9 times at this point and have always had an outstanding experience. The property is conveniently located within walking distance of The Grove, as well as just a short Uber ride from the Beverly Center and West Hollywood restaurants and nightlife. Completing the exceptional experience here is the amazingly friendly staff, particularly Dominic and Joanne. All are consistently friendly and helpful. Great hotel!

GuestXperience Team, Other at SureStay Hotel By Best Western Beverly Hills West La, responded to this review
Hi peternC8377QN, It is an absolute pleasure to hear from you about your stay. Thank you for sharing your experience. We constantly try to excel in our services and product and ensure that you can comfortably blend in the lively and friendly atmosphere. It makes us happy to know that our staff could assist you well in having a wonderful stay. We will certainly take this opportunity to convey your kind words of appreciation to them. We value your patronage and look forward to your next visit. Best Regards, Customer Care Team

The staff are 5 star. The room needs an upgrading in the plumbing system due to easily clogged toilet & freezing or blood shearing water temperatures in the shower. The broken crack pipe found in my room wasn't cool.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for taking the time to leave us a review. We are very sorry for the issues with our toilet, water temperature, and broken pipe. Please rest assured that this is not the standard we deliver to our guests. Our housekeeping staff ensures every room is picture-perfect before guests stay in it. Thank you for appreciating our staff. However, we value your feedback and look into it to make possible improvements. Thank you for staying with us. Sincerely, SureStay Beverly Hills Management

We thoroughly enjoyed our stay arriving in pouring rain from San Francisco. The room given to us got flooded with water and we were immediately moved to a suite in matter of few minutes. The customer service was great and complimentary breakfast next day was sumptuous

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear guest, thank you for taking time out of your busy schedule to write us a review. We are delighted to know that you have enjoyed your stay with us and, we hope that we have the pleasure of hosting you again. Best Regards, Customer Care Team

Wow! Judging from some previous reviews, we were not expecting much. Those reviewers were way off base. I called the property a couple of days before arrival, and they were able to upgrade our room, per my request. Check-in was a breeze. The room was clean and had every comfort we needed.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide this for all of our guests. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Customer Care Team

Great hotel was expecting something different but it was good. Rooms are clean and sanitized. Had a little issue with tv but Cristy at front desk was very pleasant and helpful. I will be coming back next week for another business trip.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide this for all of our guests. We look forward to welcoming you back when you are next in the area. Thank you so much for your review! Best Regards, Customer Care Team

A few updates and attention to detail, could make this a really great property to stay at in West Hollywood. Clean up and complete trimming, caulking in bathroom, clean up and repaint narrow hallways, fix bathtub faucet to completely close during showers to keep water waste at a minimum, this hotel could use some more insulation as well. Hallways are noisy. Beds need to be replaced in room 217- springs are sprung in both beds and so they are HARD.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear guest, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Best Regards, Customer Care Team

Tiny, tiny rooms, no decent parking, just an old, rundown place. Just poor value and maybe not deserving of the name "Best" Western. Two remotes to use the television (with no instructions). Breakfast was very inadequate with no juice, very few items to select. The parking was a joke with an underground tiny area that is VERY difficult to maneuver.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for taking the time to leave us a review. We are sorry that you didn't enjoy your stay with us. We'd also like to apologize that our service and room did not satisfy your expectations. We are sorry that you also did not love our parking area, breakfast, or value at our hotel. If you had just voiced your concerns to our front desk staff, we would have gladly tried to make things right. Our staff works hard to make our guests stay pleasant. We value your feedback and would try not to repeat this with our guests. We thank you for staying with us. Kind Regards, SureStay Beverly Hills Management

Flies everywhere- outlets barely worked- lights flickered- carpet disgusting. Checked out 4 nights early. Staff apologized and said they had a flood in that room and that it was maybe never cleaned? Not my kind of stay.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Ihkitain, Thank you for your review of the recent stay with us. Although I have no excuses to offer, we certainly believe that we have failed to provide you with the expected level of service. Please be assured that I have addressed these issues with the concerned departments, ensuring that all internal procedures are strengthened and emphasized to avoid recurrence. This surely represents a departure from our normal standards of service and we would work hard to alter this perception of yours! Best Regards, Customer Care Team

More overpriced BS in LA, the area is great but the hotel is 1 star, the halls are echoey and each door that closes makes a slamming sound heard from eight rooms away, the carpets are absolutely filthy and disgusting in room 111 your feet actually stick to the floor and turn black. Because it's a budget hotel expect methheads and other semi functioning human sociopaths to disturb your sleep and feeling of safety. The bullet proof glass at reception is the first red flag. You CAN beat a Best Western...Book at a Quality Inn or Sheraton for similar fee's and be comfortable.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi intrepidcdn2021, Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We strive to make sure that the quality we offer does not only comply with our standards but yours as well. No matter how challenging it may sound, we are ready to give it our best shot as our primary aim is to enhance the guest experience at our property. On that note, we request you to give us another chance to make it up to you! Best Regards, Customer Care Team

This was definitely an unforgettable stay and not in a good way. I hope corporate reads this and finds it in their best interest to issue a full refund and take into account my review and videos to ensure this doesn't happen to anyone else especially in a very popular area right across CBS . I have video footage of how the piping in the bathroom clearly doesn't work and is what is most likely causing the flooding in the other units to which I witnessed not to mention yellow discoloration in the water upon turning it on. If you want hot water prepare for the walls to shake and make loud noise. Outlets are for decoration and do not work. Also good luck with parking only about 10 spots and prepare to scratch your car trying to get into the garage however we could have overlooked the parking if it wasn't for the terrible experience of a room/stay for the $379.95 we definitely expected better. I really hope this gets to the correct person to rectify the situation because I honestly couldn't be more disappointed.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for taking the time to leave us your feedback. Firstly, we'd like to apologize that our service did not satisfy your expectations. Please know, if you had just voiced your concerns to our front desk staff, we would have gladly tried to make things right. Our staff works hard to make our guests stay pleasant. Please rest assured this is not the standard experience our guests have. We value your feedback and will make sure it didn't happen again with our other guests. Please accept our sincere apologies once again. Kind Regards, SureStay Beverly Hills Management

We arrived late to the hotel we were able to walk into the hotel/motel and take the elevator from the basement garage to the receptionist area where the nice ladies where behind a bullet proof glass. Where the front door of the hotel was propped open probably to air out the building. On our way to our room there was a heavy smell of Cigarette & Marijuana smoke. We got into our room one of the lights did not work and the room smelled mildew, moldy and musty like they have a water leak issue that did not get attended to quickly or correctly, the carpet felt nasty on my barefeet even though it look clean. Looks to be a poor remodel of the room, by that time my wife and I arrive at the hotel it was really late so we decided to try and stick it out. After getting ready for bed we had just fallen asleep and we where awaking by doors slamming and yelling "let me in Nig*** I am gonna kill you" We felt very unsafe life this person could be at our door next. After being trapped in our room for 20-30 minutes we escaped down the back stairs. We the hotel staff would not let us into the lobby area a safe area. They ask what was wrong and I told them you had to hear that and they shook their head in agreement. No Police where called they left their guess to fend for themselves!

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Joseph, Please accept our sincere apologies for your unpleasant experience! It's disappointing that we lack in many areas and didn't meet your expectations. We put forth a lot of effort to guarantee that our guests have a delightful and memorable stay with us. We deeply regret the experience you had while staying with us and we will make sure to look into all of your feedback. We hope you'll give us another chance to succeed in the future. Sincerely, SureStay Beverly Hills Management

This property in located in a curious wasteland. The other hotels in the immediate area are filthy and this hotel is at least clean. We need to be specifically located and this hotel serves our purpose.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi penifosterr, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating and review, and we hope to welcome you back again before long. Best Regards, Customer Care Team

What could be a very nice little hotel in a great location is spoiled by lack of attention, spoiled rooms and unsafe surroundings. Non-working electric outlets throughout room, bathroom door wouldn't close because it's falling off its hinges, hard-as-a-rock mattresses are practically un-sleepable, rooms were not cleaned well, outside parking lot is VERY dangerous and not lit well. Lot is covered with trash, broken glass, with drunk or high persons always in the area, sometimes approaching you asking for money. We were very disappointed and couldn't wait to leave this property.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Wayne, I sincerely apologize that we were not able to deliver the services we are known for. I wish you would have talked to our staff while you were here. Rest assured, your concerns were immediately passed on to our housekeeping staff, and management. Please accept my sincerest apologies. We are looking forward to hosting you again soon with the improved facilities. Sincerely, SureStay Beverly Hills Management

Filthy carpets. Smoke/pot smell in rooms. Somewhat uncooperative front desk person (although her hands were probably tied as far as to how she could handle the situation). Toilet running all night (had to remove lid and adjust it to make it stop). No light switches near the bed. No lamps or lighting near bed, only overhead lighting. “Queen” bed was obviously only a full size. TV did not have internet or cable service. Location was nearest to where we wanted to be which is why we chose this hotel.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, It looks like we failed you from a customer service standpoint. Our hotel takes great pride in providing the best customer service in Beverly Hills. Thus I am shocked to hear of your experience. Our rooms are cleaned daily, and our front desk staff is typically able to resolve any issues right away. I will double-check with our housekeeping staff to make sure that our cleanliness standards are always being met. We will look into your suggestions and take appropriate action. Thank you for staying with us. Sincerely, SureStay Beverly Hills Management

Staff was rude, room had an odor causing the need to have window open. No screen on window created an insect infested room. The parking was underground and not made for larger vehicles. Not in Bev Hills

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear D'Alcala, I apologize for your recent experience and sorry to hear you were less than satisfied with our service and facilities. Our staff is usually polite and kind towards our guests. I wished you talked to our front desk regarding the issues; we would have done something about it. Thank you for staying with us. Sincerely, SureStay Beverly Hills Management

Do not stay here it is not never hills this is not best western standard that I expect the parking was located below very tight and narrow entrance to find no parking available. Their extra parking was in back where there was none. It is so compacted there is nowhere to park. My son got stuck in the bathroom without being locked I had to bust the door open. The wood blind were tore up, there was a smell in the room, the carpet was not vacuumed very well, breakfast was a fruit cup, apple juice, and an old danish all smashed up and thrown in a bag. There was only two towels in the room for four people you had to go down to front for more and then they would look at you weird when you would ask for more. Very disappointed with this stay. Pick another place!!!

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for taking the time to give us feedback on your stay. It is apparent from your review that you did not enjoy your experience with us. We are sorry for all our shortcomings. I wished you would talk to our front desk regarding the inconveniences you had during your stay. I will make sure this review is placed before the concerned departments and make sure our guests have a better stay. We hope to provide you a flawless experience in the future! We are sorry for not meeting your desired expectations. Sincerely, SureStay Beverly Hills Management

The staff was nice, the room, as advertised, was not fancy but clean. The room was VERY NOISY, thin walls. I heard tv's from rooms on either side of me as well as noise from above including the slamming of doors ALL hours of the night. If you value sleep, DO NOT STAY HERE or pack amazing earplugs.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Toso, Thank you for leaving a candid review of your stay at The SureStay Hotel. I am glad that you had a clean stay at our hotel. It is disappointing to read that you did not have a sound sleep during your stay. We are sorry for all our shortcomings. We never want our guests anything less than a great stay. I hope you give us another chance to offer enhanced service on your next visit to Beverly Hills. Book your stay directly on SureStayBeverlyHills.com instead of OTAs, where you will get exciting offers and great discounts! Thank you for choosing us! Kind Regards, SureStay Beverly Hills Management

The key question is why didn't I rate this dump with a single star. The answer: because the tiny room was clean and habitable. One wonders how come three stars are assigned to this most basic of accommodations. Old and tired, poorly managed and staffed, without a single redeeming quality to make you wish to stay there, The Sure Stay surely should not be part of your list of places to stay in Los Angeles.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for leaving a candid review of your stay at The SureStay Hotel. It is delightful to read that you loved our clean and comfortable room. Our staff is usually friendly and helpful to make the guests feel at home. Unfortunately, there might be a small misunderstanding during your stay. Our guests, too, love our genuine hospitality, as you can read other reviews. We are sorry for not meeting your desired expectations. Thank you for staying with us. Sincerely, SureStay Beverly Hills Management

I needed a clean, quiet and basic hotel in a good location with free parking. This hotel delivered. Staff was very helpful when my business trip had to be extended several days. Internet was sufficient to conduct business.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi beneee99, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We're glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit! Best Regards, Customer Care Team

The hotel's location is right across CBS studios, close to Farmer's Market, The Grove, Erewhon market. All hotel's staff is friendly, very accomodating and compassionate. Thank you, Sylvia, Johana, Li. DEFINITELY See you next time.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi AlexeiS339, Thank you for your glowing review. We are glad that you had a great stay and loved the overall experience. Surely, our dedicated staff would be pleased to learn of your high praise. Thank you, once again, for your kind words. We will strive to deliver great experiences constantly. Please do visit again! Best Regards, Customer Care Team

An employee at the hotel was named Leo, who handed out the grab and go breakfast bags and checked us out after our stay was rude and incompetent. He was unable to accomplish the simple task of printing out our bill nor was he capable of sending a copy of my bill to my email. I had to call the hotel back after I left the hotel and spoke with. a person name Kristi. She on the other hand easily took care of sending me a copy of my bill to my email. The hotel's saving grace was Kristi was knowledgeable friendly and courteous, not like the incompetent person named Leo I had to deal with during my stay.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hello Vincent, We are delighted to have provided you with suitable accommodation for your trip here. While we are glad that you had a good stay overall and liked the service rendered by Kristi, we are sorry for the inconvenience you faced from Leo's end. Although this is very unusual, we will definitely have a word with our staff to ensure that this does not happen again as we do not endorse any kind of negative behavior towards our guests. We hope to make your next stay even better! Best Regards, Customer Care Team

This hotel is small and not updated but in a convenient location. The bed is comfortable. Room has mini refrigerator and microwave. A gas station right next to it so you can get gas before you drive off. The staffs are very friendly and helpful. Leo and all people there gave great help. They act very fast to meet your needs. It has free parking which in L.A is a hug plus. Some people complained about damaged their car at the garage. You have to be very careful. The entrance is trick and hard for bigger car to get out. There are street parking and above ground parking. The breakfast was in a bag, very simple. No contact,6 feet, check in and check out through a small window. Has a nice Court yard you can sit outside for some sunshine.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Rong L, Thank you for taking the time to share your experience regarding the recent stay! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience. There is always room for improvement, and taking a cue from your feedback, we will surely work hard to enhance the overall guest experience at our hotel. We thank you for choosing us and we hope that your next trip is just around the corner! Best Regards, Customer Care Team

My husband and I have been staying at SureStay/Best Western hotel when we have medical appointments at Cedars-Sinai. It is very close to the hospital, only 10 minutes away. The front desk personnel are very nice, especially Christy who is always nice and accommodating. On our last visit, my husband had to stay in the hospital longer than expected but Christy always found a room with a good rate for me. We are going back to Cedars in the near future and will look forward to staying at this hotel again. It is located at a very good location, not only close to the hospital but it is a walking distance to The Holocaust museum, the Grove, the Farmers market, a park, and is across from CBS. Lots of restaurants nearby. The room is clean.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi CJT988, Thank you for your kind words! It is very rewarding to hear your perspective of our hotel, and we appreciate that you have acknowledged our efforts to provide a hospitable experience. Our staff would be pleased to learn of your high praise. Thank you for being our guest. We eagerly look forward to your return! Best Regards, Customer Care Team

You have the best front desk, best rooms, free parking, good internet, clean restrooms, nice interior design, nice beds and the best customer service. Thanks. I booked this hotel many times and i love it

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi shahryarbastani. Thank you for your kind words! It is very rewarding to hear your perspective of our hotel, and we appreciate that you have acknowledged our efforts to provide a hospitable experience. Our staff would be pleased to learn of your high praise. Thank you for being our guest. We look forward to your return! Best Regards, Customer Care Team

The room was spacious and cozy. The room is very clean, smells a good scent of smell. It is quiet and my sleep was pleasant. The bed size of the room is very comfortable and the amenities I needed are very helpful throughout my stays. I am a travel customer for film industry and its very helpful that the wifi and parking are covered part of stay. I will definitely re-visit and recommend it to my friends and family.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Vince: Thank you for taking the time to leave a great review of your stay at The SureStay Hotel. It is delightful to read that you had a clean and comfortable stay at our Beverly Hills hotel. Our modern hotel rooms and extended-stay suites are perfect for both leisure and business travelers. I hope you also enjoyed our other on-site and in-room amenities. I am happy that we were a solid business hotel for you and offered you the safety and security for your camera equipment and the wifi was solid. We are eagerly waiting to host you again on your next trip to Beverly Hills. Book your stay directly on SureStayBeverlyHills.com instead of OTAs, where you will get exciting offers and great discounts! Thank you for staying with us! Kind Regards, SureStay Beverly Hills Management

Ive been staying at Sure Hotel Beverly Hills, West LA This location is wonderful, the fact it's a Best Western Hotel. It is worth staying at this location. Ive seen reviews that people wasn't sastified with their stay, because not everyone was happy with the late check out or the person they are across with. This hotel fits my budget and friendly neighborhood , some hotels are very expensive especially the location is near the central Beverly Hills and west LA .The staff of this hotel shows a wonderful effort of high standard customer service and cleanliness. For all the request we ask from the front desk, housekeepers, and the general manager they are very accommodating. Various of customers come in here and I notice some guest are very disrespectful smoking inside the hotel. Its not the hotel it's the customers who leave the room disrespectfully. Base on my experience here I think it's a pleasant and outstanding atmosphere. This hotel makes feel safe and easy to travel whenever im in the area. To live a comment I think that everyone should focus on the amazing comments that are listed below here. Than the customers down grade the hotel. Because I am a long term guest and I've seen how the improvement of this hotel from the past and todays present stay.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Rence510: Thank you so much for taking the time to leave a PERFECT score rating and encouraging review of our stay at The Surestay Hotel. We are so thankful for your loyalty--this means a lot to us because it validates that we are consistently good at what we do. I am glad that you had a great stay at our Beverly Hills hotel. We believe in offering excellent service and genuine hospitality to each of our guests. The mere fact that you recognize our efforts to continuously improve our product and service is very motivational. We would love to host you again on your next business or leisure trip to Beverly Hills. Book your stay directly on SureStayBeverlyHills.com instead of OTAs, where you will get exciting offers and great discounts! Thank you for staying with us! Kind Regards, SureStay Beverly Hills Management

AVOID! CONS- -Not worth the price given the hotel/room quality (gross carpeting/sticky floors, sketchy neighborhood, homeless/vagrants all around) -You will NOT get a good night's sleep (loud streets surround, alley behind with non-stop barking dogs, sketchy people always hanging on the sidewalks, thin walls so you are subjected to your neighbors' noises). - You WILL scratch your car attempting to access their tiny garage unless you have a tiny/compact car. Forget any vehicle medium-sized or larger because of the turning radius to get in and out. NOT KIDDING! PROS- Close to Beverly Hills (but def NOT the Beverly Hills the name misleadingly implies).

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi MS20212021, Thank you so much for taking the time and posting your review of the recent stay with us. On a positive note, we take our shortfalls seriously if any, and strive hard to make sure that we do not repeat these mistakes in the future. We assure you that corrective action would be taken in all these cases to ensure that we are not compromising on the quality of stay that we're known for. We are sorry once again and we request you to give us another chance to change your perspective! Best Regards, Customer Care Team

From the online photos, location, price, & exterior I expected a bit more than what I received. Arriving midday having to wait in a hallway for someone to show up behind the front desk 25 mins later, who was quite nice & quick, but with a request for a single bed high floor, I got a first floor room with double beds & the exterior stairwell down to the parking garage right outside the room window that had a large metal gate that was getting opened & slammed shut by the “wind” I was told, even though there was barely a breeze. was told they will send someone to secure it.....which took about 24 hours apparently. The room was disappointing, very basic & felt cramped compared to other properties I've stayed. The most upsetting/disappointing part of the whole experienc was our departure. It was a quiet Sunday when it was time to checkout & I had asked what my later checkout options were(I'm a Best Western member as well) & was given the standard “we can offer you until noon” with no other options, so I took that. Now, yes, due to a suitcase deciding to not want to zip closed anymore & having to now repack an entire full suitcase into other bags, we ended up going past noon but starting at 11 with housekeeping knocking at the door, informed that we have a late checkout at noon. Promptly at noon knocks again and we tell her just 5 more mins, so she parks her cart in front of our door making it almost impossible to get by with our bags. I start moving things to the car as my travel partner is finishing the final small things & the manager or front desk staff I'm not sure who she was but she comes to tell me”l you were given noon checkout and it's past that & housekeeping is on limited time” as my arms are completely full with bags & two suite cases. I tell her we are getting everything out now. As I come back in is when the suitcase explodes & we as quickly as possible get that repacked & I take the last bit out to the car while my partner just checks to make sure nothing is left & as I come back in the staff member from the front again from down the hall “excuse me sir, it's 45 mins after your checkout time & housekeeping is now behind because she has more than your room to clean, she's only 1 person with all of these rooms to clean & now she is behind cleaning all the other rooms waiting for you” makes no since, why not go to the next room! And then as we are leaving she makes a point from down the hall “I'm charging you a late checkout fee”

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi JoeH1361, Thank you for sharing your concerns regarding the recent stay at our property. It is extremely disappointing to learn that we could not provide you with a quality stay this time. The onus is on us but please know that this is not the norm that is generally followed here as you are already familiar with the general Best Western style of welcoming and treating their guests. But that being said and without meaning to offer any excuses or justification, we will get to the bottom of it and bring about the necessary changes in the problem areas. We cannot allow a few atypical lapses here and there to mar the brand image and the quality of stay that is usually expected from us by our guests. We appreciate you being transparent with us as a repeat customer and at any cost, we would not want any breach of faith in this understanding and bond that we share with you. Your feedback will be given the attention that it deserves! With regard to the check-out time, we follow it religiously as even a minor alteration or disruption in the schedule can alter the routine of everybody else in the team. But for the convenience of our guests, we do offer an extension too. We will definitely investigate this matter further to seek more clarity and to bring about the necessary improvements for preventing this from happening again in the future. We regret the inconvenience caused to you and we seek your forgiveness for failing to exceed your expectations this time. But we assure you that you can trust us with your future travels (just like before) and we would love to make it up to you and your travel partner! Best Regards, Customer Care Team

The staff here is amazing. I'm always welcomed with a smile and the greatest of hospitality! The rooms are clean & Updated. Customer service goes above a beyond!! Management is AMAZING!! When I'm in the area I only stay here it's like a home away from home.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Travelin_Mommyy, Thank you for your marvelous review. We're ecstatic to hear that our property could be an ideal spot to provide you with the kind of experience that you had imagined. We also appreciate your positive comments with regard to our amenities and service. With a lot of hope in our hearts, we would love to open our doors again for you in the future whenever your travel brings you back to the area! Best Regards, Customer Care Team

Great, clean, east, flexible stay! We had a flexible early checkin which was very great. Location near the Grove so there's plenty to do in the area. Nice comfortable private courtyard to lounge and relax at.0

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Bobby: Thank you so much for taking the time to leave a PERFECT score review of your stay at The SureStay Hotel. I am glad that you had a great time at our Beverly Hills hotel. Bridgette and other staff members are the real superheroes of SureStay Hotel as they put their hearts into serving our guests. During these challenging times with COVID, we are committed to offering a clean and comfortable stay for our guests. Our hotel location keeps the guests close to the top attractions of Los Angeles. We would love to host you again on your next visit to Beverly Hills. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

Nice Staff. They were accommodating to my needs of needed a room in the first floor. Kids enjoyed having the microwave and fridge. They offer grab and go breakfast. Great deal for the price. Many to do near by.

INNsight Reputation Management, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
MrsHernandez2012: Thank you so much for leaving such a kind review of your stay at The SureStay Hotel. It is delightful to know that our staff was helpful and friendly during your stay at our Beverly Hills hotel. During these challenging times with COVID, we have modified our breakfast procedures, so that our guests can have a safe environment. We try our best to provide value to our guests with various on-site and in-room amenities. We would love to host you again on your next visit to Beverly Hills. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

I got a single room here for 6 days and it was great for me personally. They have a chill common area that has lots of tables and a cool atmosphere and they served little to go bags of breakfast to stay safe with covid. The staff was super friendly every time I had questions or anything. The location is key though. Right across from CBS studios and has tons of food and shopping around. Bear of all, had a pretty darn good price. Also, the WiFi is great. I work online and had no issue with connection throughout the stay. I'd definitely recommend it for a traveler.

GuestXperience Team, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Q9733IDbradk, Thank you for your stellar rating and review. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, even during such unprecedented times, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. This proverbial pat for us is motivation enough to prod us to go forward and keep giving our best even in the face of adversity. Our staff would be equally pleased to learn of your high praise. We'll strive to deliver such great experiences consistently. Please visit again! Best Regards, Customer Care Team

Bridgette was a wonderful part of my stay. She was welcoming, answered all my questions about area dining, and was very professional. The parking garage is camera/video monitored and seamed very safe for my car full of belongings.

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Scott_McEwen, Thank you so much for your kind comments and review regarding your most recent stay with us. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We will definitely pass your lovely message to Bridgette and we are sure it will make her day! We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Best Regards, Customer Care Team

I have been staying 5 days a week for 3 weeks. Friendly staff on site 24/7 and the rooms have always been very clean. Great experience and will continue to book here in the future. Wifi coverage is great, they have breakfast upon request (pick up at desk), and I would highly recommend this establishment.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Ogbubble: WOW! Thank you for leaving an encouraging PERFECT score review of your stay at the SureStay Hotel. Our guests are fond of our on-site amenities like free parking in our lot, free daily breakfast, free wireless internet access, free copies of the Wall Street Journal, copy and fax services, and many more. We have also taken some strict cleanliness and safety measures for our guests. I hope your next Beverly Hills vacation is just around the corner. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

Great service, me and my family are overall satisfied and plan to book this hotel again, staff is friendly and helpful with everything. Rooms are comfortable and clean.great location and there are a lot of close by restaurants to visit.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Karenfimbres2005: Thank you so much for taking the time to leave a PERFECT score review of your stay at The SureStay Hotel. I am glad that you had an excellent stay at our clean and comfortable guest rooms in Beverly Hills. Our staff works hard to provide exceptional service and genuine hospitality to our guests and try their best to make them feel at home. Our guests have easy access to the top attractions which saves their time and money. We would love to host you again on your visit to Beverly Hills. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

My girlfriend and I booked a hotel for our mini vacation. The staff members Bridgette/Joanna and the following housekeeping are very helpful/respectful. I appreciate your kindness. I absolutely give this place a 5 star. Yet, is it a small hotel but they have taken care of us with good customers service at a timely manner. I like how there was nearby to shopping/food areas such as The Grove, Beverly Center, Erewhon, Whole Foods market, Starbucks, etc. It saves us lots of time travel at a short distance. I look forward for another day at this hotel coming up into this 2020 winter. Thank you for your time. Respectfully, Jacob A

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Jabtiago: Thank you for taking the time to leave a PERFECT score review of your stay at The SureStay Hotel. I am glad that you had a memorable experience at our Los Angeles hotel. Our staff are the real superstars of our hotel as they put in their 100% to make the guests feel at home. We boast about our hotel location as it keeps close to the essential places and top attractions of the Los Angeles area. We would love to host you again on your next visit to the Beverly Hills area. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

My wife and I are Best Western members and we have enjoyed our stay at various locations around the country but this establishment is NOT up to par with the franchise, it is shameful. We have not been on many trips this year due to the pandemic so we were excited about the prospect of taking a trip but didn't anticipate this low quality product from Best Western. There were so many things we found problematic at this place. When we went to sit out on the patio there was a homeless man arguing on the phone, sitting on the floor, barefoot with no mask. The carpet had stains everywhere, the paint was peeling off the walls and the window shutters needed desperately to be dusted. We were moved rooms twice and the ceiling in both rooms appeared to have water damage, photo is attached. The outlets didn't work so we had trouble charging our phones. The tv in our first room wasn't working properly. Honestly this list just scratches the surface of issues that we noticed, we reserved for one night and were happy to check out as soon as possible. *Please note that my wife made the review below me giving a positive review out of good faith based on our previous experiences at Best Western. We needed to check in earlier to join a zoom meeting and was told that this accommodation could be made it was gave a review prior to our stay. If this is a common practice of their staff I would question the validity of this locations ratings. We will surely NOT STAY here ever again!

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Q1601WZanthonyn, Thank you for sharing your concerns regarding the recent stay at our property. It is extremely disappointing to learn that we could not provide you with a quality stay this time. The onus is on us but please know that this is not the norm that is generally followed here as you are already familiar with the general Best Western style of welcoming and treating their guests. But that being said, we believe every word of yours and without meaning to offer any excuses or justification, we will get to the bottom of it and bring about the necessary changes in the problem areas. We cannot allow a few atypical lapses here and there to mar the brand image and the quality of stay that is usually expected from us by our guests. We appreciate you being transparent with us as a repeat customer and at any cost, we would not want any breach of faith in this understanding and bond that we share with you. Your feedback will be given the attention that it deserves! With regard to the customers giving their review prior to the stay is the new way of trying to know the guest expectations better and it's mainly done in the case of BW members or repeat guests. We seek your forgiveness for failing to exceed your expectations this time. But we assure you that you can trust us with your future travels (just like before) and we would love to make it up to you and your spouse! Best Regards, Customer Care Team

Bridgette was very helpful and I like my cozy room clean and quiet I received breakfast muffins and juice very convenient to studios she was kind enough to let me check in early there is a nice court yard outside

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi jaja373737, Thank you for your kind words! Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded to a great extent in this regard. We can't begin to tell you how much we appreciate your top-shelf review, and we can't wait to serve you again! Best Regards, Customer Care Team

As always we received excellent service. We had to get on to the WiFi for a meeting just before our reservation, Bridgette was very accommodating to our needs. We would most definitely come back and patronize this establishment again!

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi 460jamilan, Thank you for your stellar rating and review. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, even during such unprecedented times, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. This proverbial pat for us is a motivation enough to prod us to go forward and keep giving our best even in the face of adversity. Our staff would be equally pleased to learn of your high praise. We'll strive to deliver such great experiences consistently. Please visit again! Best Regards, Customer Care Team

Came over for my brother wedding the room was great very clean. Housekeeper were great. Front desk we're very helpful too. I definitely recommend this nice and comfortable property. Thank you SureStay Staff

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi lupeo533, Thank you for your lovely feedback and kind words regarding the top-notch service and accommodations that you received during your most recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to your next visit! Best Regards, Customer Care Team

I booked a 3 night stay but checked out after the first night. The carpet is severely stained throughout the hotel and in my hotel room. The air conditioner was extremely loud. There was a constant smell of Marijuana which could be smelled in the room. The other guests were very loud and the room next to me played loud music at 4am. There was a door open on the first floor that led directly to the street. Anyone could walk in and go directly to the rooms. I felt so unsafe. I would not recommend this hotel to anyone. I gave one star because the hotel clerk refunded my money.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Joibrooks15: Thank you for leaving a candid review of your stay at The SureStay Hotel. It is personally upsetting to know that you did not have a good stay at our Los Angeles hotel. This is not the typical experience that our guests have with us as you can see with the other reviews of our guests. I will personally investigate the points raised by you during your stay. I hope to see you next time. I assure you that you'll have enhanced service and a flawless experience. Sincerely, SureStay Beverly Hills Management

The moment I walked in I was help as if I was vip and really accommodated me with great customer service. This is the place you come if want to feel welcomed. 10 stars out of 5! Trust me you won't regret it.

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi 224sayp, Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! Thank you for appreciating our overall service and facilities. We look forward to seeing you again in the soonest time! Best Regards, Customer Care Team

I reached out to Bridgette at the front desk after checking out a few local hotels in the area. During these times it's not always clear what you'll get during your travels but I was pleased with my experience. Bridgette was kind enough to allow me to check-in early and the room had all the features you'd need for work or play. Microwave, Iron, Mini-Fridge. Plus free parking right underneath the hotel. It was a tight squeeze but a lot better than worrying about getting ticketed or towed in Hollywood. No this is not a high-end hotel but it's a good value, close to everything you might want to explore in Hollywood and surrounded by some great spots to eat and explore. I'll be back next time I'm in LA.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
JeremiahExplores: Thank you so much for leaving a perfect score review of your stay at the SureStay hotel. I am glad that you found great value in services and support during your stay at our Los Angeles hotel. Guests of our hotel are always happy as they are able to take advantage of a wide number of hotel amenities. Our hotel is situated in such a place that keeps our guests close to the top attractions of the area. We would love to host you again on your next visit to LA. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

I stay here often w a friend bc it's close by, the rooms are quaint but clean, and both covered & street parking are available. Also and quite notably, Cristy's customers service for checkins are awesome! She's swift but totally efficient and partly the reason why we come to stay here so often.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Avidfoodiefoodie: Thank you so much for taking the time to leave such a review of your stay at our Los Angeles hotel. We are pleased to know that you loved our staff's service. They are working hard to deliver excellent service and genuine hospitality to our guests. Looking forward to hosting you again next time you visit Beverly Hills. On your next trip, be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

Our favorite front desk helper for check ins at the best western / sure stay on Beverly . Cristy the best!! She is super fast and efficient on the check in process . She usually has our favorite room saved for us . Thanks

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Boofer163: Thank you so much for leaving a perfect score review of your stay at The Surestay Hotel. I am glad that you had a wonderful stay at our Los Angeles hotel. Cristy and our other staff work hard to make our guests feel at home. We would love to host you again on your visit to this area of LA. Book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

My family and i are pleased with our stay and the excellent customer service from the staff at SureStay,especially Bridgette at the front desk.This was our second stay and she was sure to make sure we were comfortable and fully accommodated.You know when someone genuinely makes extra efforts to help and Bridgette definitely did that both of our stays.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Ypdawrita: Thank you for leaving such a wonderful review of our service at The Surestay Hotel. I am glad that you had a great time at our Los Angeles hotel. We are always proud of Bridgette as she is an invaluable member of our staff. We believe in delivering excellent service and genuine hospitality to our guests so it is delightful to hear your rave review. Be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

I was checked in quick as possible with no problems, clean nice rooms , great area to get around, breakfast is great in the morning and the atmosphere is lovely Bridgette accommodated so well I would definitely stay again

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Therealist123: Thank you for leaving a perfect score review of your stay at The Surestay Hotel. During this critical time, our top priority is to deliver a clean, convenient, and comfortable stay for our guests. I hope you also enjoyed our other complimentary amenities. We would love to host you again on your next visit to the Los Angeles area. Be sure to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

Our favorite place to stay as cristy and Bridgette are always so accommodating and helpful with anything we need! The rooms are clean and modern, great tv channels and a great location ! Highly recommended

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Lchak123, Thank you for your heartwarming review. We are happy to learn that you had a clean and great stay in our modern rooms loaded with amenities. Thank you for appreciating the location and staff service too. On behalf of our entire team, we thank you for choosing us and we do hope to see you again in the near future! Best Regards, Customer Care Team

We had a great 2 days and 2 nights at this hotel. We stayed at the beverly inn before this, and this hotel is much cleaner friendlier and convenient. Bridgette did a great job taking care of us. We will definitely visit again soon.

I stay in a lot of hotels. 240 days out of the year I am in a hotel and usually also for long stretches at a time. One of the things that's most important to my comfort on the road is helpful and friendly staff. I stayed at this establishment for 5 days and the front desk was not only helpful and understanding but also attractive and quick with the banter. The room was more than adequate and super clean and the location was great for a short walk to a good place to eat or grab a drink. Price was excellent for the size of room I was given. I will be staying here again and would recommend it to anyone. Ask for the family suite.

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi christophermZ4955FZ, Thank you for your generous rating and review. We are ecstatic to learn that you had an ideal stay and liked the service rendered by our staff. Thank you for appreciating the location, cleanliness, and overall value. Nothing makes us happier than knowing that our guests have fully enjoyed their stay with us. We thank you for choosing us and for your lovely recommendations. We look forward eagerly to hosting you once more! Best Regards, Customer Care Team

Arrived in LA for pre-op testing and the front desk manager, Bridgette, was amazing! After driving 3 hours and testing for covid-19 in advance of surgery (negative test) the front desk manager worked with us to check in at 12 because we were so exhausted! Not only did she get us into our room, but she also gave us a staff parking spot because our truck was to big to fit in the parking garage! Note to self to being a hot wheel size car in the future! She showed me two different rooms to choose from to make sure my husband and son would be comfortable while they waited for my surgery. Rooms are clean and comfortable. Make sure you have everything you need before settling in as you will not have a parking spot if you venture out. That is just LA and fyi as it is on no way a reflection on the hotel. The desk manager, Bridgette, is truly the gem in this hotel. She is professional, honest, nice, and an extremely helpful asset to this company.

GuestTouch Inc, Other at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi just4cherylt, Thank you for your wonderful review. We are so glad to hear that you tested negative and we hope that you are doing better now. Again, we thank you for choosing us for your stay and for appreciating the quality of the service rendered by our staff. Yes, it is true that our staff believe in going above and beyond in their service to make sure that the guests feel very much at home while they are here. Your review just proves that point and we will definitely pass on your lovely message to Bridgette. Once again, we thank you for trusting us with your stay and it was certainly a pleasure to have you and your family here with us. We look forward to your return and we wish you all good health. Stay safe and take care! Best Regards, Customer Care Team

I received very good service! The GM "Johanna" and Front Desk "Bridgette" were fantastic, i would love to come back just for them. 5 Star Hospitality from those ladies. Clean rooms, but my highlight was those ladies.

, Owner at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Doe818: Thank you so much for the wonderful review of your stay with us. I am glad that you had a memorable stay at The Surestay Hotel. We continuously strive to offer exceptional service and genuine hospitality to our guests. Looking forward to hosting you again. Kind Regards, Surestay Hotel Management

Needed a room for exactly a week during this whole pandemic. Very quiet, lots to explore around the neighborhood. The ladies couldn't have been more hospitable : ))) Thank you again Rosa, Christy and Brigid!!!

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi THEmPOT, Thank you for your supreme response. It is wonderful to hear that you had a great stay and found the property peaceful. Thank you for appreciating our neighborhood and staff service too. We will definitely pass your lovely feedback to our ladies. We look forward to having you here with us once more! Best Regards, Customer Care Team

I booked this when my scheduled conference was cancelled and I decided to come to LA anyway since I couldn't get an airline refund. Brigid was very nice through the booking and check-in process and also helped me get the best deal available - much less than advertised on the travel sites. The day I got there is the day that everything in LA started to shut down. The staff was very understanding and even tried to help me find places to eat and places that were not closed. Because of the shutdowns, we decided to cut our stay short and only stayed 3 nights instead of 5. The staff was very accomodating and refunded us the difference. The rooms are not fancy but they are very clean and had excellent Wifi. Note that there is a lot of renovation going on and the hallway noise from that was rather loud. The hallways and bottom level wnere the parking garage is are rather dingy but the room itself was fine. Bed was comfortable too. Because of the shutdowns and the terrible weather, we couldn't enjoy the neighborhood very much but it is an easy safe walk to numerous restaurants and the Grove.

INNsight, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Mnmcintyre87: Thank you so much for taking the time to leave such detailed feedback on your stay with us. I am glad that you had a good time here with us. We work really hard to make our guests feel at home. Our housekeeping staff works really well to keep the rooms and premises clean, convenient and comfortable. Our management and staff take great satisfaction in providing our guests with the highest levels of professional service and hospitality. We would love to host you again. Thanks again for staying at the SureStay Beverly Hills Hotel, Kind Regards, SureStay Beverly Hills Management

There is nothing fancy in this humble abode but the room was cheap and clean. The mattress was lumpy. Two TV remotes were needed to work the TV; one had tape holding in the batteries. But the staff bent over backwards to be helpful. The free breakfast offered was of typical variety.The location was perfect, especially for someone using public transportation or who enjoys a walk in a lively, safe neighborhood.Great value for someone not too fussy or demanding.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Dreamer791553, We thank you for reviewing us. We are sorry if your experience did not match your expectations. We will definitely undertake the necessary repairs to ensure that you do not have to go through any inconvenience in the future. However, we are quite happy to hear that you liked the staff service, location and also found good for the money. We have it in us to improve and we would love to see you again in the future! Best Regards, Customer Care Team

Despite the fact that I made an error in booking, Bridget at the front desk and Rosalinda (the manager at this location), were understanding enough to help me through the process of righting my error. Rosa responded to my concern immediately and in a very sweet and professional demeanor. I will definitely visit this location next time I'm in town!!

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi ireneaP8535PN, Thank you for your stellar rating and response. We are glad that you liked the staff and found them extremely responsive and accommodating. We will definitely pass your kind words of appreciation to our personnel. We thank you for choosing us and we hope that your next trip is just around the corner! Best Regards, Customer Care Team

Greeted immediately by Christy. Checkin was painless, no hassle. The team was very much in tune with each other making sure my room was ready. Gave us Loyal Member gift bag with snack & waters. Showed us the courtyard area where we can relax. Staff is very service oriented. Manager is super accommodating. Room has microwave, refrig, tv, shower stall was awesome. Great safe place. Bed is soft and comgortable. Very pleased!!

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi aleciss2020, Thank you for your thoughtful review. We are glad that you had a painless check-in and loved the service rendered by our staff. Thank you for appreciating our amenities. We are proud to have such encouraging customers like you. We hope that your next trip is just around the corner! Best Regards, Customer Care Team

This place is clean, conveniently located, the staff was amazing, very helpful and accommodating. Rosa and Christy were awesome! I will come back and highly recommend this place. This hotel is very clean great if you need a good night rest or two.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi B6785HFjoee, Thank you for your marvelous review. We are happy to learn that you found the place immaculate, location convenient and staff amicable. Thank you for your lovely recommendations and we would love to have you here with us once more! Best Regards, Customer Care Team

If you are looking for a place to sleep that is reasonable, this is it. Nothing fancy, needs some updating but you can overlook that with how helpful the staff is (every one of them went out of their way to make sure our stay was good). I paid a little more for a "suite" so we could have room to move around. The suite is simply two rooms with a bed in each room. They had queen or king beds as an option. This hotel is directly across from CBS Studios so you can leave your car in the garage and walk over for the day without having to worry about if you put enough money in the meters that are on the street. Left our car parked in the garage and took public transportation out to Santa Monica Pier, Hollywood Walk of Fame, to look at the new LA Rams stadium and China Town all in the same day. Great way to get around LA! I was worried about getting in and out of the garage from the reviews but it was no problem for our Toyota Camry. I rated this hotel a 4 based on the price and location vs. what we would pay at other hotels. This includes a continental breakfast, free parking and NO resort fee.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi MilehiighWarrior, Thank you so much for choosing to stay with us and for your genuine review. We are glad that you liked the overall price and staff service, Thank you for appreciating our location and facilities too. Many, many thanks for choosing us and we do hope to see you again in the near future! Best Regards, Customer Care Team

My experience here was amazing! Thank you to Bridgette and Rosalinda for the amazing service for my stay. Would highly recommend this place to anyone. Great location, easy access to transit and restaurants

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi evansV3008UD, Thank you for writing to us about your recent stay. We are glad that you liked the overall experience and loved the service rendered by our staff. We will definitely convey your lovely message to our staff members. Thank you for appreciating the location and for your excellent recommendations. We would love to welcome you again! Best Regards, Customer Care Team

checked in on friday night late, bridgette was very helpful and assisted me with check in all steps of the way! any issues were resolved quickly and Rosalinda Gutierrez the manager also gave me a free room upgrade! 10/10 recommend

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi F6265PMdavek, Thank you for your spectacular response. We are glad that you liked the staff service and had a hassle-free experience. Our staff would be immensely happy to read what you wrote. We thank you for your lovely recommendations and we hope that your next trip is just around the corner! Best Regards, Customer Care Team

Within short walking distance to Farmer's Market, The Grove, and CBS Studios. Location cannot be beat. Sure Stay is undergoing renovations, but our room was clean and the staff was very friendly and ready to serve our needs.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi pmichalsky, Thank you for your generous rating and response. We are glad that the location worked for you. Thank you for appreciating our cleanliness and staff service too. We look forward to your return! Best Regards, Customer Care Team

Price was high for type of hotel. Friendly staff and clean room. Parking was a bit odd but free and they let us leave our car there while we went to cbs. It is within walking distance of cbs studio which was very handy for our purpose.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Robert, Thank you for your review. We are glad that you liked the price and the staff service. We have also noted your feedback regarding the parking and will definitely pass it to the management. Thank you for appreciating the location too. We hope that you will continue to visit us! Best Regards, Customer Care Team

After an 11 hour flight all I wanted to was check in to my room, get some food and go to sleep. However, there were issues from the offset! Upon my arrival I was overcharged for my stay and when this was highlighted I was told that the refund would be processed straight away. Fast forward 8 weeks later and I'd only received the refund just after Christmas. The staff were pretty polite, there was a young girl by the name of Rosanna (I think) that was friendly and extremely apologetic about the issues we had with our room. We were woken up at 8am each morning to the sound of building work happening, to then be told 2 days into our stay that we had to move room due to them wanting to work on the bathroom. This was an easy move as it was only next door but still inconvenient. Overall this isn't the worst place to stay, the rooms are very basic and clean enough and the property itself is well located to be able to get to most places in LA

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Decj0791, Thank you for sparing a moment to post your review. Although we are glad that you liked the overall stay, we are still apologetic about the inconvenience you had to deal with. Firstly, we are sorry for the issue with overcharging and the delay in getting a refund. Sometimes, due to certain issues, it takes longer than usual and we apologize profusely for this. We will make sure that this does not happen again in the future. Again, we are sorry that you had to move next door. But we thank you for cooperating with us in this regard. We will make sure that you do not have to face any such inconvenience in the future. We are certainly pleased to know that you found the property clean and liked the location. We hope to serve you more successfully in the future! Best Regards, Customer Care Team

If your looking for a clean comfortable bed at an affordable price and a clean location, this is a good place. It lacks the “luxury” that Best Western has provided in the past though. While I don't really consider a Best Western to have a 5 star appeal , some little things could improve: Soft white light bulbs (at least that's my two cents at least). It could be just me, but those pale blue fluorescent lighting doesn't cut it. The room is small, so just be prepared. It's a room and a bathroom / shower. Having a higher floor and further in the back may mean no view BUT, away from the street and a quieter sleep. Again, if your using this just to stay the night with being in Santa Monica you should be good.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Lordofmetropolis, Thank you for taking the time to share your feedback with us. We are glad that you had a pleasant stay and loved the overall value. Also, we have noted your feedback regarding the improvements and will surely pass it to the management. We hope that you will continue to support us by visiting us! Best Regards, Customer Care Team

Rooms are small but clean and cozy. Staff was very nice. Breakfast was minimal and the parking garage is pretty small. Location is pretty nice, across from CBS studios and close to great shopping places.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear almsteele, We appreciate you reaching out to us with your feedback. We are glad that you liked the place and staff service. Thank you for appreciating the location too. Also, we have noted your feedback regarding the breakfast and parking garage and will surely pass it to the management. We look forward to your return! Best Regards, Customer Care Team

Nothing special about this location. The parking garage was super tiny and really hard to get in and out of otherwise theres parking in the alley or the street. Pretty pricey because of the location (Beverly Hills). Rooms were pretty standard but at least the staff (Rosa, Cristy and Bridgette) at the front desk were really nice so that's definitely a plus! Not a bad stay, nice that it's close to the grove.

momentumup, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Angy221, Thank you so much for taking the time to share what you thought of our hotel. We are committed to providing the best possible stay to our guests. This being said, we are very happy that you liked your room and found it to be comfortable. We would also like to thank you for your feedback, we appreciate it and will be considered as we continue to find new ways to improve. Thanks again for staying with us, we hope to see you again soon! Sincerely, Rosalinda G. General Manager SureStay Hotel Beverly Hills

The best value in town. Everyone was friendly. Hotel was quiet. Rooms are very very basic. However you can walk to restaurants and The Grove and Beverly Hills is 3 miles away. You can't find hotels nearby for double the price.

INNsight, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Lucas: Thanks for taking the time to provide such valuable feedback. I am glad to know that your stay with us was up to par! Our location is definitely one of the things we are very proud of about our hotel. I hope your next stay is just around the corner so that we can get an opportunity to welcome you again! Tip: Book your stay directly on our official website SureStayBeverlyHills.com (instead of OTAs) to get the lowest possible rates anywhere online. We look forward to welcoming you again! BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Staff was very friendly and accomodating. Nice breakfast. Room was clean and the internet service was good. Onsite parking, microwave and fridge was good to have. A computer desk would have been nice as I was there on business.

RosalindaG7721, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Mr. Roderick, Thank you for taking the time to fill out a TripAdvisor review, it means a lot to the team and myself. Your comments are greatly appreciated, I will work on the feedback you have provided in order to make the rooms more business friendly. Thank You, Rosalinda Gutierrez

Minimalist hotel on the Beverley ave strip in W. Hollywood convenient for local visits to Holocaust Museum , CBS studio, and parks safely in residential neighborhood and 5 minute walk to Melrose shopping. Very clean,continental breakfast,underground parking and friendly service. Great for solo or couples. Good place to sleep but no inherent restaurant or pool.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Michael, Thank you so much for your feedback. We are happy to hear that you found the location convenient and property immaculate. Again, we thank you for appreciating our breakfast, parking and staff service. Nothing makes us happier than a customer trusting us again with an experience worth cherishing or repeating and we hope that we will get the chance of hosting you once more. Also, we have noted your feedback regarding the pool and restaurant and we will strive hard to pave the way for both these amenities in the future. We look forward to your next visit! Best Regards, Customer Care Team

Sure Stay was a good value. Motel was clean and good location, walking distance to Farmers Market/Grove. Christian at check in was very helpful. Provided good information regarding local area and restaurant locations. Bridgette at breakfast and checkout was very helpful and pleasant person to talk to. She was helpful in finding local spots of interest.

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hello Edward, Thank you for your kind review. We are glad that you found good value for money and liked us for our cleanliness, location, staff service, and overall hospitality. We believe in providing an experience worth repeating and cherishing for our guests. Thank you for allowing that opportunity. Again, we are glad to learn that our staff could assist you by providing some valuable information. We hope to see you again soon! Best Regards, Customer Care Team

Great location, full breakfast and good parking are complimentary. Room was big and comfy. But most of all staff was amazing and made me feel at home even if very far away! Thank you so very much to all of your team!

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi charlyp92, We thank you for appreciating our location, breakfast, parking, room, and staff service in your wonderful review. Surely, the pleasure was entirely ours in having provided you with hospitality that made you feel just at home. Many, many thanks for staying with us and we do hope to host you again in the near future! Best Regards, Customer Care Team

Tv had one channel and the internet was weak. Hotel is in a horseshoe shape and windows face inward towards other rooms so you have to keep the shutters closed at all times if you want any privacy. Shower heads are low, so hard to wash your hair if you are over 5'5".

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Tara. Thank you for voicing your concern to us through your review. Whilst we are glad that you chose us, we do apologize for the things that did not seem to be perfect for you. We have noted your feedback regarding the tv and internet and will surely look into it. Again, we will see what can be done about the showerheads and windows. We hope that you will continue to visit us! Best Regards, Customer Care Team

The building itself was old but the room is clean and the location is perfect to see all the touristic points, the GM was amazing and she was there every-time we needed her , I will definitely come back to the same place

GuestXperienceTeam, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Hi Hamdi, Thank you so much for your feedback. We are glad that you liked the room and location. Also, we are happy to hear your positive comments regarding the staff service. We look forward to hosting you once more! Best Regards, Customer Care Team

Staff was friendly and helpful. Location was perfect for us close to museums and Farmers market. Rooms are small but clean. Try not to get the room on the ground floor overlooking the alley if you are a light sleeper. Clanging of the exit gate was noticable. Would stay again in a different room

INNsight, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Jet: Thank you so much for the wonderful review! Thanks for the kind words regarding our helpful staff. At the same time, I am sorry to hear that you had difficulty staying in the ground floor room. I'm glad you liked the location. Our convenient location keeps our guests near world-famous venues like the Hollywood Walk of Fame, Universal Studios Hollywood, Kodak Theatre, Rodeo Drive, Santa Monica beaches, and much more. We can't wait to have you back for another visit! When you are ready for the next visit, book your stay directly on SureStayBeverlyHills.com and get the latest offers at the lowest possible rates. Thanks again for staying at SureStay Beverly Hills hotel, BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Quaint hotel undergoing renavations, but very clean. Staff, Rosa and Bridgette went above and beyond our special requests. Will stay here again when I visit LA. Breakfast was included and had a great selection to choose from, waffles, fresh fruit, juice, yogurt, bagels etc.

INNsight, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Getaway: Thank you for leaving us such a glowing review! I really appreciate you taking the time to leave us a wonderful review!! Truly thankful for appreciating our wonderful staff! I'll be sure to let Rosa and Bridgette know what a positive impact they made on your stay. The next time we will make sure you get us a perfect score when you stay with us again. Come back soon! For the lowest rates, it is a great idea to book your stay direct at SureStayBeverlyHills.com where you can save up to 15%. Thanks again for staying at SureStay Beverly Hills hotel, BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Staff was friendly. Rooms were small, but clean. Breakfast didn't have a very healthy selection, but overall did the trick. Parking garage was extremely tight. Thank goodness we were in a very compact rental. The area felt safe and was right across from CBS Studios which was kinda cool. All and all is was a good experience and I would stay there again.

momentumup, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear maysmanor1, Thank you so much for taking the time to share your feedback during your stay with us. We are very happy that you enjoyed your stay and that you felt safe at our hotel. We also appreciate your feedback, as it will be considered as we continue to find new ways to improve. Thanks again for staying with us, we look forward to seeing you again soon! Sincerely, Rosalinda G. General Manager SureStay Hotel Beverly Hills

Kristy/Christy was so welcoming and a pleasure to deal with. The hotel was clean, affordable, walking distance to the grove and a short Uber ride away from most areas. Would recommend and stay again!!

RosalindaG7721, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Thanks for the PERFECT SCORE REVIEW!!! Our staff appreciated having the opportunity to host you during your Beverly Hills vacation. We really work hard to provide a solid stay and experience for our guests. We'd love to host you again on your next visit. Remember to book your stay directly at SureStayBeverlyHills.com where you will find the lowest rates anywhere online and save money. Thanks again for staying at the SureStay Beverly Hills Hotel,

I'm in LA for meetings for 5 days and this place has been great. If you're looking for a central, clean, pleasant hotel that won't bankrupt you in an otherwise expensive city, this is for you. The staff are wonderful! Christy and Brigette along with the rest of the team are so pleasant, kind and go out of their way for the 24 hour service. Coffee is available, the bagels and yoghurt are great, haven't tried the pancakes. There's a nice outdoor area and the rooms are basic but very clean and have a great TV and air con.. Ask for room 207, it's got a nice widow view and some perspective.

INNsight, Guest Relations Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
lewhitemouse: Thank you for taking the time to leave a review. I am happy that you had a comfortable stay at our Beverly Hills hotel. We're fortunate to have a centralized location in Los Angeles. Remember to book your stay directly at SureStayBeverlyHills.com where you will find the lowest rates anywhere online and save money. Thanks again for staying at the SureStay Beverly Hills Hotel, BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

This is a nice, straightforward hotel with very reasonable rates in a great location for exploring LA sights and sounds. Not far from a bunch of museums, the Walk of Fame, and very close to the Original Farmer's Market and the Grove. The hotel is clean, offers a decent free breakfast, and the staff (especially Rosa) were very kind and helpful. I would certainly return here in the future.

RosalindaG7721, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
HIGH FIVE! Thank you very much for taking the time to leave us a PERFECT 5-STAR REVIEW of your stay with us. We're glad to know that you had a comfortable experience while staying at our hotel. We're fortunate to have a centralized location in Los Angeles, close to major tourist attractions, things to do, shopping, restaurants and much more. We'll let Rosa know that you were pleased with her service. Looking forward to seeing you again soon! Remember to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online and save even more! You can save up to 15% vs OTAs. Thanks again for staying at our SureStay Hotel and please do recommend us to your co-workers, family, and friends,

My husband and I booked a room here due to its close proximity to CBS Studios. We were in the studio audience for a TV show and wanted to be close so we didn't have to worry about parking or arriving too early. The hotel is directly across from the Genesee gate, so the location could not have been more perfect.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Alannamaas: Thanks for the positive rating and valuable feedback! I am happy to hear that, our location made it easy for you to access CBS Studios early. I hope that you come back to visit us next time you are in Los Angeles. We look forward to hosting you again soon! When you're ready to visit us again, remember to book directly from SureStayBeverlyHills.com and get excellent offers and great discounts up to 15%! Once again, thank you so much for choosing to stay here. BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

The staff were great! I called earlier in the day for any last minute cancellations and the gentleman said he would call me back if he had one, which he did. Very nice and accommodating. Parking is not the greatest, read more reviews on that. The room was small and dated, but had everything we needed. Shower heads are a but short. Room was pretty clean but had some small areas that could have been cleaner. A bit pricey but I'd stay again.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Mileme20: Thank you for taking the time to leave a review about your recent stay at our hotel. It seems that overall your stay at our hotel was a comfortable one. I really appreciate your valuable feedback about our staff and glad to know that you loved the accommodations and amenities offered. As a hotel in a major city, our rooms are fairly large compared to most other hotels. You may consider our rooms small but we believe they are cozy and intimate. We take great pride in the cleanliness and we continue to train and retrain our housekeeping staff to make sure our standards are met. We look forward to welcoming you again soon for another enriching stay! It's a great idea to book directly on SureStayBeverlyHills.com where you'll find the lowest rates available online. You can save up to 15% vs online travel agents. Thanks again for staying at the SureStay Beverly Hills Hotel, and do recommend our hotel to other travelers. BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Courteous staff. Front desk staff helpful and helped me with parking at hotel. Convenient to West Los Angeles attractions. Beverly Center, Farmers Market, tv studios and museums. Parking though limited is available and included would stay again

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
SHEKY715: Thank you for taking the time to leave a review. I'm glad that you loved your stay at our conveniently located hotel, and that you had the opportunity to explore the city top attractions during your stay. We look forward to welcoming you back to the hotel in the near future! Remember to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online on your next stay. You can save up to 15% vs online travel agents. Thanks again for staying at the SureStay Beverly Hills Hotel, and do recommend our hotel to other travelers. BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Check in was quick, friendly and easy. Parking, though limited, was free - VERY nice these days. The property was clean and well kept. The room was a bit small (looked nothing like the pic on Hotels.com). WiFi? Although they offered it - with a password - the network is unsecured, so Google/Chrome won't allow access for security reasons so there was, for me as a guest, effectively no internet. Otherwise, terrific value, great location, and a suitable stay (there was a coffee shop a block away with free secure wifi so it worked out)

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Wally: Thank you very much for taking the time to share the feedback about your stay at our SureStay Beverly Hills hotel. I'm glad to know you enjoyed staying at our hotel. We feel that our rooms are more cozy than small especially for a large metropolitan city hotel. Our complimentary parking is also a plus for guests as most hotels do not have this amenity due to the limited space. I've not heard complaints about guests being unable to connect to our network. I would guess that your settings are configured to not allow you to connect to a public network, but that's an easy fix. Hope to see you again on your next trip to Los Angeles. It's a great idea to book your stay directly on SureStayBeverlyHills.com where you'll find the lowest possible rates anywhere online. You can save up to 15%. Thanks again for staying at the SureStay Beverly Hills Hotel, and do spread the word about our hotel. BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

For around $150 a night (about half of what you'll pay at most places in this part of town), you'll get a small, clean, updated room with a great bed and all the basic necessities. This is my second stay and it won't be my last. I am a couple of blocks from The Farmer's Market and Melrose Drive. An easy walk. Also, there are several very cute/trendy cafes and restaurants within a block. While I can afford to stay anywhere, I can't justify expensive hotel rooms where I only spend my sleeping hours and take a shower. Otherwise, I'm out and about. At Sure Stay, I return to a nice, clean, cozy room with a yummy bed. Do beware that there can be some street noise if you have a room that is close to the front. Also, the underground parking is limited and VERY difficult to navigate, so either be a skilled driver with a smaller car, or opt for street parking.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
David: Thank you for staying with us again and taking the time to leave us a nice review. We strive to make sure our guests have a clean comfortable guest experience and it looks like we did meet your expectations. I'm thrilled you loved our comfortable accommodations and the amenities offered. I really appreciate your valuable feedback and am thrilled that you enjoyed our fantastic location during your stay. We'd love to host you again. Remember to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online on your next stay. You can save up to 15% vs online travel agents. Thanks again for staying at the SureStay Beverly Hills Hotel, and do recommend our hotel to other travelers. BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Enjoyed our 3 night stay at this hotel. Was a great value with parking and breakfast, and the location is very convienent for us as we were doing a bit of sight seeing and visiting friends in Hollywood. The available parking is underground and in back - although be aware that the underground parking is quite tight with regard to the ramp - it's handy to have a spotter if you have a large car. If you do not find a spot, the metered parking near the hotel is free from 8pm to 8am. Breakfast was basic but good quality. Our room was actually a 2 bedroom unit and was clean and comfy, although the bathrooms need updating. Staff was very helpful and friendly. The surrounding neighborhood is safe and walkable with a number of good restaurants. Would stay here again if we ever come back.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Jeremy: Thank you for taking the time to leave us a nice review. I really appreciate your valuable feedback and am thrilled that you enjoyed our fantastic location, and your guest room during your stay wih us. I also really appreciate your kind words regarding our staff. The entire team looks forward to welcoming you back on your next visit to Los Angeles. It's a great idea to book your stay directly on SureStayBeverlyHills.com to get the lowest possible rates anywhere online. Thanks again for staying at SureStay Beverly Hills hotel and do spread the word about our hotel, BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

Stayed on the first floor, facing street. Room too small for two, not enough room nor chairs, tables to put things on. Bathroom should had something to put things on. Unless you have business at CBS which is right across the street, I can see no ohter reason to stay here. Parking lot is dangerous. In addition to the ridiculous effort it took to maneuver car out of the underground parking lot, it was downright dangerous coming up the steep ramp to cross the SIDEWALK without being able to see or stop if anyone is crossing.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Southwest43: I am sorry to hear that you did not enjoy your stay with us. We strive to make sure guests have a clean comfortable guest experience and it looks like we did not meet your expectations. You consider our rooms to be small but we feel that they are cozy with a more intimate feeling and are larger than most rooms you would find in a major city. We hope you give us another chance in the future, please remember to book direct at SureStayBeverlyHills.com to get our lowest rates. Thanks again for staying at SureStay Beverly Hills, BSH General Manager SureStay Hotel by Best Western Beverly Hills West LA

They reuse the sheets and pillow cases. sheets and pillow cases were not changed from the last guest checked out.After I saw the pieces of hair on my bed and complained, they changed my room. Very poor service. I DO NOT recommend AT ALL.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Dear Guest, Thank you for your thoughts and review regarding your stay. We sincerely apologize for not meeting your expectations. Your review will be addressed with the appropriate department to ensure this does not happen again. Your expectations are valuable to our team and we hope to be of service again. Thank you for staying with us, we appreciate your business.

The rooms were very small and suffocating. Very dark with high windows that did not face the street. The hallways were also very narrow and tight. You could barely walk with luggage. Parking was also very small fit in the basement! You can not back out of there. It's very tight down there. It also has a very low ceiling.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Sandra, Thank you for taking the time to review our hotel. We feel that our rooms are more cozy than small especially for a large metropolitan city hotel. Our complimentary parking is also a plus for guests as most hotels do not have this amenity due to the limited space to have parking so we see it as a bonus for our guests who can park their car and roam around the city stress free without worrying about parking and moving their cars. Next time you visit Beverly Hills we hope you can give us a chance again!

Overall, my family and I had a great experience. We stayed in a 2 king bed room, which was perfect. The staff were friendly. The only issue I had was parking. I have an SUV and I wouldn't recommend parking it in their parking lot. Fortunately, there was street parking. The location of the hotel was perfect for us.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We appreciate your feedback and that is very important to us. I will let my staff know about your good comments to motivate them of doing their best everyday.

Great location and fairly basic amenities which was fine for our short stay. A bargain for the location and the fact we had breakfast included. Décor of room and hallways needs a bit of updating but overall a pleasant experience. Would stay again for location and price.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
Your feedback will help us improve our service especially for the next guest. Thank you for staying with us.

1). Only 14 spots for parking and if you have a large car you may never get into the garage. You have to move back and forth many times to get into the garage and parking space. If not room then you can park in back or park on the street then pay the meter from 8 AM to 8 PM. 2) No Closets - Desk Top stand doors for your cloths. Not much room 3) Found Seven Spiders under the blanket you use for the floor mat for the shower. 4) Very small rooms (16' x 20') and with a King Bed you can only imagine. 5) Wires all hanging from the TV in plain site. and much more.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We do appreciate your feedback and it is very important for us. All your concerns has been address and we do apologize for any inconvenience. Thank you for staying with us.

Wife and I were going to Price is Right the next day so we just tried to get the closest hotel and this was the only one that didn't look too dingy. It was good enough. Nice service, clean albeit small room and free parking. The free breakfast was minimal but we got enough food to make it until after the show. Good location close to CBS, some nice places to eat and grocery stores. I doubt we will ever be back but only because we would have no reason to be in the area again.

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We appreciate the time and effort of giving us your feedback regarding your stay. Thank you for staying with us and hoping to see again on your next visit.

The facility is very old. It smells old. One electrical outlet in the whole room worked and it wasn't the one in the bathroom. There was a hair dryer but the plug didn't work. The parking sucked. We hit our car on the block wall trying to get out of the parking structure. The only good thing was the proximity to The Grove. Will never recommend this hotel to anyone. If I could get my money back, I would.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We are sorry you had a bad experience driving your car out of the parking lot. I wish you would have told us you were having problem getting out we would have help you by guiding you out of the driveway.

Friendly staff, free parking, and walking distance to The Grove, Fairfax and Melrose... rooms could do with a little TLC but certainly wouldn't put me off staying again and I am kinda fussy!!! For the price this place is great!

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We appreciate the time and effort of giving us your feedback regarding your stay. We are checking all your concerns about the room and hoping to see you back again on your next visit.

It's really Shame for being a best western Memeber this is the worst hotel I ever stayed one Mr Joe is the very arrogant and non guest friendly this has a bad review and unfortunately booked this place for the location really will not recommend this place for any one I booked the place through the BW app but the Joe said we booked in wrong name and address as we already checked in with proper names and payments done all of us sudden he comes to the room banging the door by saying you have to vacate the place with no reason Best Western has to take the call for it this is really disgusting

bsh52012, General Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
This is a reservation issue. They previously stay in a room with two beds. They made another reservation for a queen bed for the following night. Unfortunately, room with two beds is not available. They inform him that the room is already block to another guest. We apologized for the inconvenience and settle with the guest. The next day I personally apologized to the guest and they asked to stay another another day.

Dont go here. You can find much better hotel with the proce you will pay here. Best western shoukd tske the name away or fix from inside. Outside look is decissive. Rooms have eater marks and stinks. Was praying no mold. None of the rooms are good.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Staff was very friendly and helpful, they went above an beyond to help me have a great stay. Hotel is older, but clean and a great location. Walking distance to the Grove, Farmers Market, and lots of great restaurants.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We appreciate the time and efforts of giving us feedback. It is very important to us and hoping to serve you again on your next visit. Thank you

I was in town for the night with family to see a TV show taping across the street and this location was absolutely wonderful. The room was spacious. Parking was free and the location was awesome. I would and will definitely stay here again. The service was great as well. Thank you, Rosario.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
I will relay your nice feedback to all my staff, this will help me motivate them to give all the guest a consistent service everyday. We hope to serve you again in the near future.

Great accommodation for the price you pay. Rooms were clean and appear to have been recently updated. Continental breakfast included. If you are looking for affordable clean accommodations, I would recommend the SureStay Hotel. If you are looking for luxury, keep it moving. Not too far from WEHO and Hollywood Blvd.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We do appreciate your feedback regarding your stay and honest opinion or comments about your experience. Thank you for staying with us.

It was okay for downtown Los Angeles. There are nicer ones but you pay for what you get. The staff was really friendly and nice. Made the stay worth it. It is close to many Downtown venues. Parking is additional.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We do appreciate the time and effort of giving us feedback regarding your stay. Your comment is very important. We are going to use it as motivation to continue and improve our service. Thank you for staying with us.

Staff was very friendly and patient at check-in, and the place was decent for a fair price. Location was very convenient and near some good restaurants as food options. Parking was free! The registration area is open 24 hours for help, but there is no security barrier between the outside and the stairs and hallways of the property, so anyone can walk into the building and get to the rooms (or near them) - but at least there are security cameras everywhere. The parking spaces below the building were also convenient but the ramp is extremely narrow and quite tricky/intimidating to get out of - not a fun drive-away, especially if it dark out or if you are in a hurry, so take it easy!

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
We appreciate your honest feedback regarding your stay. We are in the process of installing key entry door at night to add more security especially at night. Thank you for staying with us

The place was one of the cheapest hotels in the area, which we used mainly to sleep. Big mistake. It was also one of the creepiest hotels we've ever stayed at. My family and I were down the street most of the day at the hospital with my sister. One of the days we were locked out of our rooms because our key cards came unprogrammed. We couldn't find anybody in the office, and it took the clerk twenty minutes to come back and reprogram the cards. She also kept mumbling incoherently the whole time as if she was on crack or something. While we were waiting to have our key cards reprogrammed, someone else came down and started complaining about cigarette butts in between their mattress. The bathroom door to my room would not close properly. On the last day we were there, there was absolutely no hot water. My sister in the room across from mine said it sounded like if someone was trying to get into her room during the night. We told her it was her imagination. However, on the day my sisters and I checked out, my brother in-law and his friend stood one more night. During the night they were awakened as someone did manage to get into their room. As they both got up off their beds the guy took off running out of the room and out the hotel. They weren't able to catch him; however, they did manage to review the video footage of the incident. Seems like my sister was correct, and someone was trying to enter her room. If you're looking for a hotel to stay at, do not stay at this one. Stay somewhere else, somewhere safe. Something very shady is going on there.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
I do apologize that we failed to meet your expectation in all aspect of your stay. I will relay to the owner how we can add or improve the security of the hotel and rest assure that I will remind the staff and train them how to handle and approach guest concerns. Thank you

Thinnest walls. We heard EVERY sound in the surrounding rooms and the room below. And the alarm went off in the middle of the night. Noisy small refrigerator. I finally got up in the middle of the night to turn if off, but then decided to turn it back on because it partially drowned out the noise from our neighbors below. While the room itself appeared relatively clean, the hallways were a mess. Our room had weird stuff, like a plastic cover (mini shower cap) on the bathroom door handle, and hand written numbers above some of the doors. Plus, our room had a funny smell. Like vanilla being used to cover up cigarette smoke. Hallway had food crumbs on the floor, new and old stains. Narrow hallways, with lots of marks from things bumping the walls. Grungy and hard to access (very narrow entry) basement for parking. Odd experience at check in. The clerk did not seem to understand the prebooking we had done, and said it looked like we have booked through Asian country. Asked us if we just returned, and said we should check with our credit card company. While I understand Best Western has just taken over, IMHO they should close until they can renovate. This actually is in a great location, but I pretty much lost an entire night sleep because of conditions.

bsh52012, Manager at SureStay Hotel by Best Western Beverly Hills West LA, responded to this review
I have to apologize if we didn't meet your expectation but I assure you that I will re-train our staff to get familiar all aspect of the service they need to learn at the desk. I will instruct the maintenance to check the appliances and fix where the noise coming from. Thank you

We stay in this hotel reserving 2 rooms for 2 people (1 big bed for every room). At our arrival they give us 2 single room very small with 1 normal bed (to small for a couple). Nice position but is to expensive for this structure.

Staff was friendly and helpful. Room was big had a bed and couch in 1 room then bed and bathroom in other.(room221) breakfast had cereal, assortment of individually wrapped bear claws, yogurt and waffle maker. Room showed signs of wear and tear but was clean. Bed was comfortable. Inside common areas looked clean also. Price was decent for area, room was clean, staff was friendly and housekeeping came everyday.....so just what we needed in a hotel.... it was nice to come back to beds made and clean towels after sightseeing all day. Had my 16 and 11 year old with us and we all felt safe. Room windows faced Beverly bl but none of us had problem sleeping because of traffic noise. Would definitely stay here again.

Most disgusting place I've ever been. I was awakened by a huge roach walking on my leg in bed! I jumped out and immediately packed and left at around 12am with no place to go. The receptionist said he could not refund and I would need to speak to the mgr in the am. The location was a bit sketchy with sketchy characters lingering in front of the entrance. It was loud. I definitely would not recommend staying here, you will not be comfortable. It's disgusting

Location was okay, traffic level and noise low. Decent pricing for what it is. Definitely a good place if all you need is a shower and a quick refresh before exploring. Would stay again. Staff were helpful and let us drop bags off hours before check in. Good location to wander down to the Groves farmers Market for the Christmas displays. Rooms were spacious enough, bathroom was a little outdated with mouldy silicone on bathtub edges. This was in 2017 though so most probably already addressed.

We are a family of four adults. We needed two rooms with four beds. On line, we were quoted a rate for just that. On arrival, we were told there were no rooms available with two beds. Therefore, we had to pay for three rooms! The manager did lower the rate on TWO rooms, by $20/ea. There were no other hotels in the area, so we were captive! We moved as soon as another hotel was available, after 4 nights. We will never stay at Rodeway again.