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Best Western Hotel Royal Palace Inn & Suites, Los Angeles

4.0/5  - basé sur 795 notations.
2528 S Sepulveda Boulevard, 90064-3123, Los Angeles, United States - See map
Best Western Royal Palace Inn & Suites - We offer easy access to Los Angeles's most exciting events and attractions. The Best Western Royal Palace Inn & Suites is ideally located in the center of Los Angeles. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The beautiful Best Western Royal Palace Inn & Suites is located in the heart of California. Literally minutes from Beverly Hills, the Santa Monica Pier, Venice Beach, and UCLA you will truly see it all. Whether you are in town for business or pleasure the Best Western Royal Palace Inn & Suites has you covered with convenient amenities, an incredible location, and unbeatable prices. The stunning town of Santa Monica is minutes away from our perfectly located hotel. Experience the warm California surf at the Santa Monica State beach while getting your tan on. Visit Rodeo Drive and shop in style. While you are out be sure to visit some of the most unbelievable restaurants the entire country has to offer, ask our friendly front desk staff for great recommendations! Our Los Angeles hotel features suites with two televisions and a separate sitting room. Go ahead and make yourself at home. We offer 57 channels, all in HD. All rooms have a refrigerator, microwave, coffeemaker, and safe. Valet parking on site! Don’t forget a full complimentary breakfast to sweeten the deal. Dig into a full breakfast of pancakes, endless cereal, yogurts, fresh fruits and stacks of sweet pastries, and get ready to start your day. Complete the meal with chilled juices and 100% Arabica coffee. If you need to burn off some of the extra breakfast calories we have an exercise facility and a refreshing outdoor swimming pool begging for you to dip your feet in. If you’re in town on business, we’ve got you covered. Regular guests at the Best Western Royal Palace Inn & Suites include employees of Fox Studios, Sony Studios, UCLA, the Federal Building, and workers heading to the FBI Headquarters. We are also conveniently situated right down the street from the Metro Expo Line which will take you right to the Los Angeles Convention Center. No matter the reason for your visit we are positive you will be satisfied with our wonderful hotel. Book a your spectacular stay with us

Best Western

Hotel Royal Palace Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 795 guest reviews
NOTE ISSUED
Excellent
258
Very Good
329
Average
149
Poor
41
Terrible
19
REFER TO NOTICE
Business Business
113
Couples Couples
230
Family Family
293
Friends getaway Friends getaway
67
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family trip"

5
09/11/2018

Friendly people, great services pool and jacuzzi. Nice we loved it. We have a nice room with separate bedrooms. Valet service is available 24 hours a day. I like the area, close to another stores , i wil stay there again.

"Best hotel in the area close to everything"

5
30/10/2018

Had the best time great hotel and staff. With metro line right there I was able to get to offices and downtown LA and the beaches. Very ideal to get everywhere without the traffic. Highly recommend this as a getaway.

"Good convenient place to stay"

5
26/10/2018

I was travelling on business and needed a good place to rest my head. This Best Western fits the bill. Good location not far from the 405 freeway and right next to a LA Metro station if you're taking light rail during your LA visit.

"Great Value and Fine Location"

5
16/10/2018

The Best Western Royal Palace Inn and Suites was a great value for my husband and me while in Los Angeles. We easily drove to the Santa Monica pier, the Getty Center, and to the Petersen Museum. In addition, it was a short drive to LAX when we had to meet family members joining us. Be prepared for a fee if using the hotel's valet parking. We opted to keep our car on the street which worked out fine. We were grateful for the value, the service, and the comfort while staying here. If you're looking for the Taj Mahal in looks or ambiance, you should go elsewhere, but if you want a safe and comfortable place to stay while you do things in Los Angeles, this hotel will suit you just fine.

"Exotic Car Rental Boston, Massachusetts"

5
16/10/2018

Your location is too good and room is also too good , i am really like your services and all of them......make sure my next visit i stay in this hotel............... really i enjoy to much...... and , Staff was friendly and helpful. i suggest my all friend to stay in this hotel.....

"Good location, great stay"

5
11/10/2018

Everyone was very friendly and accommodating. Fred was great at checkout very helpful, and the night auditor at check in i forgot his name was also! We enjoyed our stay and will definitely return. Location of the hotel makes everything very convenient. Breakfast was good, housekeeping service too, and especially the gentlemens doing valley parking!

"Good location "

4
27/09/2018

Stayed here during Labor Day weekend trip to LA. Good location - close to Santa Monica/ Beverly Hills. Easy access to freeways to visit other places in LA Standard continental breakfast. Valet Parking 20 dollars per day

"Royal Palace"

4
26/09/2018

The Royal Palace is not far from the heart of downtown and allows easy access to central Los Angeles, Westwood, and Century City areas. The rooms are spacious with an additional nice sitting area inside and a balcony outside. The offer a breakfast every morning which has quite a varied selection. The pool is not a lap pool and the fitness room is not quite what you expect from a fitness room but they are there for use. I thought the staff were most gracious and always greeted me with a smile or were willing to assist in some way. It was a very nice location to stay.

"Closest BW to End of Route 66"

4
26/09/2018

Stayed at quite a few BW on Route 66. Price here was good for the area (though double others on Route 66), front desk staff friendly and helpful. One of the best breakfasts on our trip. Pay $20 for parking, it's worth it - mostly no street parking, lots of red (no parking) zones very hard to distinguish at night. Hotel is in more than one building; we were in the next one over (only a few steps away), 2 floors, no elevator. Driveway is in front of the main entrance, with parking for one car checking in and one on the sidewalk.

"Loved this hotel "

5
23/09/2018

First, it's safe. Second, the room and bathroom were both decent size. Third, staff was very nice and helpful (quite refreshing in LA). Fourth, breakfast was good, definitely above average as far as hotel breakfasts go. Fifth, I loved the valet and not having to deal with the car (yes, $20 a day, but it's LA so parking is what it is, just pay it and enjoy the valet service). Only drawback is there isn't an elevator so if you have mobility issues, elderly, small kids, etc either don't stay here or make sure you're getting a first floor room. Also, great location and close to major roads to get anywhere you want to go. Overall, I definitely recommend staying here.

"Parking lot a fright and expensive!"

3
23/09/2018

Had a decent stay; stayed for 5 nights. Parking is at a premium in LA and the hotel is no different. $20 a night on top of the hotel bill seems too high. Maybe for valet but not self parking. Very small and not built for tall people. Ramp is dangerous. The hotel is quaint and was quiet. Housekeeping comes very late in the day for stay overs (after 3pm). Shower door Sunday shut without seriously forcing it. Enjoyed the sitting room and the small balcony. Room service (from outside restaurant-they bring food in) was delicious. Good location except you can't see we'll to pull out onto main road and traffic is moving pretty quickly. All in all was average.

"Do NOT book a suite!!"

3
12/09/2018

A large group of us stayed in this hotel. We had two suites and two regular rooms. First the positives -- the staff as others have mentioned are very nice and helpful. The breakfast is good. The location is great. Housekeeping did a good job of keeping the room clean. The REGULAR rooms had a decent size bathroom and the bedroom was also adequate. Now the negatives. Valet parking is expensive at $20 per night. No other safe parking options are available. The motel is off a busy street. The suites while spacious had a bathroom that measured a total of approx 3 1/2 feet by 8 feet. The shower was extremely tiny, the basin was up against the shower and so there was about a one foot entry into the shower. I am a small person, but I felt extremely claustrophobic with the door closed. The suite had two rooms but only one window a/c unit in one of the rooms. So, if you plan to close the door to say the second room and use the sofa bed, you will not have a/c. Some of the suites have the a/c in the second room and some in the main room. The a/c is noisy. The motel is old and the carpets appear quite dirty. Despite the few positives and the convenient location I doubt we will ever stay here again.

"amazing staff and location"

5
10/09/2018

we fly for 15 hours coming from australia arrived to best western 9am and people are still having breakfast and checking out. We understand room not ready so it was like would you and wife want to have breakfast??? We declined offer as we had other plans. (hopefully without luggage) was happy to store luggage while we done other business while waiting for room to be ready. Fred your amazing person god bless

"Great family vacation...."

5
21/08/2018

My family of four stayed at this hotel August 16th through the 20th. I have absolutely no complaints. It was a short drive from the LAX airport and pretty well centered around everywhere we wanted to travel to from Malibu, Venice, Anaheim, Riverside, Hollywood, etc. I would definitely stay here again as they had a nice complimentary breakfast, pool, hot tub and fitness center. Everyone was friendly and hardworking to meet our needs from the housekeepers to the front desk to the valets. Thumbs up.

"Average"

3
10/08/2018

For those of you who have stayed at BW hotels, you know they can differ between being modern to older and half-assed remodeled. This is an older hotel but the rooms have been remodeled - a bit. My room was tidy, although it smelled a bit of smoke. I travel for business, so appreciate USBs bedside, room service, etc. No room service; however, I was given a menu for a local restaurant that delivers. Menu items looked just ok. I use the app Door Dash, they will deliver directly to your room. The gentleman, who may have been the manager and who checked me in, was very friendly, helpful, and efficient. The lobby is small, so it can become crowded if there are more than a couple of guests waiting to check in. No coffee offered in the lobby. There is not a pool, rather a large sized hot tub in a small space surrounded by a few tables. The continental breakfast that is provided is on the 2nd floor in between hotel rooms. It may have been a room at one time, as it is small and was very crowded and HOT. Typical hotel buffet food was offered - waffles, yogurt, fruit, coffee, eggs. If I had waited to try and grab a bite, I would have been late for my meeting. However, there is a Starbuck's next door, so this was a nice option. Ralph's grocery store, shops, and restaurants are close by - easy to walk to if you don't have a car. This is a very busy intersection, so lots of cars all hours. Be cautious when walking. I had no real issues with this hotel; however, I probably won't stay here again.

Aalok S, General Manager at Best Western Royal Palace Inn & Suites, responded to this review
I'm sorry but I do not think you are reviewing the correct hotel for a couple of reasons: 1. We offer coffee 24 hours in the lobby; 2. We have a pool and jacuzzi; 3. Our breakfast is in the lobby and not in a second floor room; 4. There are no Starbucks next door to us (unfortunately); 5. There is no Ralphs near us; the closest grocery store is a Trader Joe's and Smart & Final; Because of this, I would appreciate if you would consider removing your review and placing it on the actual BW where you stayed. Thank you.

"Great hotel and staff"

5
07/08/2018

Stayed here for ten days with my son. Our room was huge and spotlessly clean. Excellent cleaning every day. Good breakfast. Very friendly and helpful staff. We got help to book tickets for Universal Studios and LA galaxy soccer game. Location is perfect near a Metro station, so we could take the metro to Santa Monica beach, Hollywood with Walk of Fame, Griffith Park, Universal Studios and StubHub stadium. No need for us to rent a car. The metro took us everywhere we wanted to go. We had a wonderful stay. Special thanks to Fred who answered our email with questions before we arrived.

"BAD EXPERIENCE WITH RESERVATION"

1
03/08/2018

I booked this location months ago and I thought I had cancelled my reservation. When I tried to explain my situation to the location over the phone, I felt that I was given the run around over the phone to resolve the issue with the charge. When I asked to speak to a manager, I was told that there was no manager there at the time. When I asked why there was no manager there at the time, I told them that I would call back the next day. I was told that the manager would not be in the next day. Your customer service leaves a lot to be desired. For this reason, I will switch companies to work with. I recently had a wonderful experience with Holiday Inn and will probably choose them in the future.

"Great rooms and staff"

5
02/08/2018

Spend 3 nights here recently. Rooms are a good size with a couch that can be converted to a bed. Breakfast is plentiful and the pancake machine makes yummy pancakes. The parking is tight but they park the car for you so it works well. Staff go out of there way to make you comfortable. They are more then happy to accomodate any special needs for breakfast requirements. The rooms and common Reas are left spotless. Next time I am is LA I will definitely stay here again

"Best"

5
27/07/2018

The staff is very friendly and quick to ask if you need anything. The place is very clean and comfortable. The breakfast is great, just like if you were at home. I had the best experience at this location.

"Wouldn't stay again"

2
24/07/2018

BW member. $20 parking. Booked months in advance, indicated a free parking. We had to pay $20 per day. Located on a very busy street. Exiting the hotel on the busy street by car is almost impossible. Bathroom too small. Try getting into the shower....I barely slept at night due to noise from the street. The windows do not block the noise. 1st day we arrived late and walked to find a restaurant. I was shocked how many homeless and mentally ill people were in the area. The hotel is very close to Metro transit that will take you either to the beach or downtown. The breakfast lady (forgot her name. She also spoke Spanish, had her hair tied, slim figure). I hope you're paying her well as she works very hard and is very nice to guests. The staff at reception is ok as well. The room was ok if you don't count the bathroom.

Aalok S, Owner at Best Western Royal Palace Inn & Suites, responded to this review
We are very appreciative of the loyalty of all of our Best Western members. I would very much like knowing where you booked your reservation with us. We use a system called EDS, which delivers our hotel information to all online channels, and uniformly, they all indicate that 24-hour valet parking is at a rate of $20.00. You are right to suggest that we are on a very busy street. Sepulveda Boulevard is located right off the 10 and 405 freeways so it provides easy access to Los Angeles' two main freeways. We are also located one block from the Metro Expo Line, which, for $1.75, allows a guest to travel as far west as the Pacific Ocean and Santa Monica Pier, and as far east as Downtown Los Angeles. We are proud of the efforts the City of Los Angeles is engaging in to provide a much more enjoyable experience for traversing the City. We find the guests who use Uber, the Metro Expo Line, Bird Scooters and other ride-share programs really enjoy traveling. I have lived in Los Angeles for over thirty years and I empathize with your disappointment in your driving experience. To put it mildly, driving in LA sucks. Use Uber, the MetroExpo Line, Bird Scooters. Forget the rental car, forget having to pay for 24 hour valet parking, and enjoy the best of LA. I am sorry that you were not able to get a good night's sleep. Most guests are able to sleep well and find that the window does provide the adequate noise protection. I am sorry that we did not ask you how you enjoyed your room or whether you receive a good night's sleep. If you had not, we could have very easily put you in a room on the other side of the hotel. We usually ask our guests how they like their room and respond to complaints by resolving problems quickly and efficiently. I am sorry that was not the case with you. Los Angeles does have its share of homeless people. I am sorry that we did not direct you to the better places to eat. On Pico Boulevard, there is a great place for burgers, beer and sports called the GULP. There is also Brazilian cuisine called Bossanova. We are also in walking distance to Little Japantown, which has amazing Japanese eateries. There is also a very healthy fresh restaurant called Lemonade. It seems by your description that you chose to walk under the freeway at nighttime. Note to all: Its never a good idea to walk under the freeway overpass at nighttime in any metropolitan city. Next time, I would suggest you choose the fine establishments on Pico Boulevard, the Japantown eateries on Sawtelle, or use the Metro Expo Line to eat at all of the great eateries, from fine dining, to bars, to casual spots, in Santa Monica. The breakfast lady you speak of is Araceli. I agree that she has a warm personality and am glad you took notice of that. She is the person we have assigned the task of asking guests how their room was and whether they enjoyed their sleep. I will check with her to see how she did not catch your problem early enough so that we could fix it. I'm glad you thought the room was suitable other than the restroom. I assure you, redesigning the restrooms is part of our long term plans. Unfortunately reconstructing bathrooms is not a quick fix. However, our assessments are aligned in that area. Thank you so much for your honest feedback. We are sad to hear that you will not choose us again. I do hope that you know that we hear your feedback, take it very seriously, and will make every effort to improve our service and product for the next guest. Thank you so much and thank you for choosing us.

"Old and Small"

2
23/07/2018

Use caution!!! Reviews very positive but hotel was terrible!! Bathroom was too small for even one person. Shower small and only curtain that was not equipt to contain water floor floods. Unable to easily access car. We will never stay again!!!

Aalok S, Owner at Best Western Royal Palace Inn & Suites, responded to this review
Thank you for your honest feedback. It hurts to see such strong negative language used about a place we genuinely care about. I agree that there are some bathrooms that are smaller than others. Those bathrooms do contain a toilet, granite top sink and a shower. All of our rooms contain three-curtain shower curtains. In order to effectively prevent water from leaving the shower, we simply ask that the guest place one of the three curtains inside of the shower and one of them outside of the shower. That usually prevents any type of flooding. We only purchased the hotel a couple of years ago. Although the design of some of our restrooms is suboptimal, redesigning the bathrooms is one of our longer term projects. I am sorry that you found it difficult to access the car. We have 24-hour valet parking so presumably you chose not to use valet parking and elected for street parking instead. I would ask that any guest that stays here considers valet parking, using Uber, or using the metroline that is only a block away. Please know that we do care about this hotel and are sorry the you did not like it. Your comments are taken to heart and we will use them to keep the focus on elevating our level of service and product.

"Don't care about their quests safety"

2
12/07/2018

They charge $20 for parking otherwise you have to find parking on the street on Sepulveda Boulevard which is a very busy street or side streets and there's a lot of Riff Raff walking around so if you're coming back late at night and a woman it's a little bit worrisome

FRED ALLEN B, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Theresa S, Warm greetings from Best Western Royal Palace Inn & Suites. Thank you for your review posted on Tripadvisor as we value the opinion of our guests so we can improve in every aspect. I just want to inform you that most of the hotels in west part of Los Angeles are charging for parking. Some of them only offer self parking wherein our hotel offers 24 hours valet service with in and out privileges. It is also unfortunate that homeless people are every where in California but for more than 19 years of working at this hotel, I feel safe because we are in a quiet neighborhood and we haven't had any issues with them harassing our guests on the street. We do care for our guest safety and that is the reason also why we have the valet people as our eyes outside the hotel. We hope these will not put us in a permanent disfavor and we look forward for the honor of serving you again in the future. Respectfully, Fred Allen Buhat Assistant GM

"Way overpriced for what you get..."

2
06/07/2018

At $250/n you'd expect something a bit better. The air conditioner is the old style that with knobs instead of a thermostat so you can't control the temperature. The bathroom's odd shape makes it hard to use the toilet. The runners in the tub floor are peeling. The wall outlets are jacked up. They use the super cheap shampoo and soap company. No laundry room. Parking is $20/n and they didn't even ask for a license plate or offer a sticker. How on earth can they validate I actually am parking a car? I should've said no car at the desk, they'd never know. No recognition of my Diamond Select status at the desk. This may be a great location, but that's all your buying here. This is a $100 hotel at best. It's not a plus, it's not a premiere.

"Nice Room, Great Breakfast, and Friendly Employee"

5
18/06/2018

The room is pretty sweet. It has a big storeroom that we can put all our bags in it. It also has a separate living room so that my coworker and I can work in different rooms and do not disturb each other. The room also has a balcony that we can sit and enjoy the weather. Our room is facing the road. It is a little bit noisy in the night since the street is busy. But it is not a problem for my coworker and me. If someone needs an absolute quiet sleep environment, they may want to ask for a room on the other side of the hotel. Also, the bathroom is kind of small and narrow. The breakfast is another highlight. The hotel provides both hot and cold food, such as scrambled eggs, fried bacon, pancake, bread, yogurt. I lived there for three nights, and every morning I can find something new to eat. By the way, their lobby is small and crowded, and you may want to bring the food back to your room.

"Nice, Afordable Friendly"

4
18/06/2018

We were in the LA area for four night and wanted a decent place to stay without breaking the bank. This Best Western was great. It's about half way between West Hollywood and Venice beach - striking distance to everything. Plus the area of Sawtelle had some good restaurants. Staff was extremely friendly and helpful. The complimentary breakfast was pretty good. Everything was clean and it wasn't too noisy. It's not the fanciest place, but much better than adequate. A good option to save some cash for activities around LA.

"Nice hotal"

5
13/06/2018

Easy to reserve on-line and easy check-in. Our king room was spacious, bed was comfortable. Mini fridge and one cup coffee maker. Nice bathroom with fluffy towels & toiletries. Included breakfast offered with usual, with eggs/sausage/make your own pancakes. Stayed here pre-op (UCLA) and ate at the Grub Brew Co on Pico Blvd. Highly recommend hotel and restaurant!

"7 day stay at the Best Western Royal Palace Inn and Suires"

5
04/06/2018

We spent 7 days at this location and we were very impressed with the friendly staff, clean rooms, and the daily breakfast. The location was very nice and in a safe area. The train was just a block down and we rode it for $1.50 to Santa Monica Pier. I will stay here again and highly recommend it for your stay in LA.

Aalok S, General Manager at Best Western Royal Palace Inn & Suites, responded to this review
We are truly grateful for your wonderful review. Cleanliness and friendliness our two of our highest priorities. I agree that the Metro Expo Line is a great amenity and so close to our hotel. One can travel as far west as the Santa Monica Pier and as far east as Downtown, all without having to bear the burden of LA traffic! I look forward to seeing you again and am grateful that you are recommending us to others. Best wishes.

"Wonderful Place to Stay"

5
03/06/2018

Staff was very friendly, hotel was clean, room was large and breakfast was great! Stayed there 3 nights and as we traveled throughout CA and NV we stayed in 5 other motels and the did not compare to this one!

"Love This Hotel!"

5
01/06/2018

Accomodating, comfortable and relaxing. Felt super safe in the first floor. Valet parking is a little extra but worth it. Fred,the Assistant Manager took great care of me from the very start. Hot tub, pool and breakfast also wonderful. Loved my stay. Will be back! Thank you.

"Not a good BW"

2
28/05/2018

Im a Best Western memeber and this one u have to avoid the only good thing is the breakfast they will make u pay for parking even if u show them ur reservations say free parking and no good views and staff will lie to u

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Youngsickness661, Thank you for your feedback. We sincerely apologize for the service you received which made your stay less delightful. With regards to the parking, we've been charging parking fee for almost two years now. We also have updated our sites about said fee. What you may have seen was review from guest about free parking more than two years ago. Still, I apologize for the trouble. Despite of this, I am glad that you like our breakfast . We hope that you will give us a chance to welcome you back so we may ensure that your next visit is nothing short of excellent. Respectfully, Fred Allen Buhat Assistant GM

"Convenient to UCLA Medical Center"

5
28/05/2018

We had to travel to UCLA for a surgery and this hotel was great! They helped us with an early check-in since we were finished at UCLA earlier than expected. Very friendly staff and the room was great - especially for the price in this area. A little bit of road noise and the bathroom was kind of small, but for our needs - this hotel far exceeded our expectations! We will be staying again.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear revddh, What a marvelous review! Thank you for your kind words about the hotel and our staff. Exceeding guest expectation is our ultimate goal and I am delighted that you've experienced that during your stay. We love to see you back, maybe in a different purpose. Regards, Fred Allen Buhat Assistant GM

"Such a great find!"

5
18/05/2018

Stayed in this Hotel on our trip to Los Angeles and loved it! Great location in West Los Angeles close to our family, but also just a block from the light rail line so very easy to get other places as well. The hotel is lovely and the king size room we had was spacious, clean and very smartly decorated. Breakfast each morning was well stocked and delicious. The staff here are gracious and attentive to your needs. Will for sure be back the next time we are in the area!

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Ms. Werner, Thank you for giving us your time and for leaving a review here on TripAdvisor. We are delighted to hear about your stay at Best Western Royal Palace Inn & Suites. We are glad also that you appreciate our strategic location. We hope that you were able to visit and enjoy Los Angeles particularly the tourist spots that are very near our hotel. We are definitely looking forward to be of service to you again soon. Kind regards, Fred Allen Buhat Assistant GM

"Los Angeles"

5
16/05/2018

Great location right off the 405. Easy to get around. Suite was very comfortable and roomy. House keeping did a very good job in room cleaning daily. Would stay here again! Breakfast had quite a few items however ability to make own waffles was missing. Staff was friendly and helpful.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Mr. Brooks, Thank you for reviewing your stay at Best Western Royal Palace Inn & Suites. We are glad that you found this perfect location hotel that easily got you around and for the great service that you have received from our friendly staff. Rest assure that we will continue to keep our goal which is to provide superior customer care. We look forward to welcoming you back again soon. Best regards, Fred Allen Buhat Assistant General Manager

"Love This Hotel"

5
13/05/2018

Hotel is always nice and friendly staff. Comfortable. I prefer central air then the window unit but it works. Breakfast was great, hot tub was great and I love the location as it is near my grandmother.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear HUdavid, Thank you so much for giving us a perfect score on TripAdvisor. We are delighted that you love the hotel, breakfast, hot tub and the location. Truly this hotel is centrally located to all the tourist spots in Los Angeles plus the convenience of being close to grandmother's place. We are looking forward to serve you again soon. Kind regards, Fred Allen Buhat Assistant General Manager

"End of total Route 66"

5
10/05/2018

After two and a half weeks driving the entire Route 66 The Best Western Royal Palace provided a great place to wind down. Staff and amenities were of a very high standard and nothing was too much trouble for them.

"great experience"

5
09/05/2018

I had reserved 3 nights to attend a business class and it turns out the class was rescheduled and therefore I had to cancel 2 nights. The staff accommodated this request and I was pleased and so was my company management. I would not hesitate to reserve in the future at this location. Thanks

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear HRamirez, "Great experience" are two words that we want to hear from our guests and thank you so much for giving us a perfect score. We are looking forward to be of service to you again in the near future. Regards, Fred Allen Buhat Assistant General Manager

"L.A. trip"

5
08/05/2018

This is an excellent hotel with an great location and a very attentive, friendly and helpful staff, They provide great, first rate amenities as well as breakfast and pool. The facility is very well maintained.

"Great Hotel in LA"

5
07/05/2018

This is a very low key Best Western on Sepulveda with clean, quiet and comfortable rooms. The entire staff is extremely friendly and helpful. They make check in and check out very easy. The internet works well and the breakfast is excellent.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Nick, Thank you so much for giving us a perfect rating and taking the time to review the hotel on Tripadvisor. Your comment about our staff will be brought up to everyone and proper recognition will be given to them for their work dedication. Again, thank you and we are looking forward to see you again. Respectfully, Fred Allen Buhat Assistant GM

"Very helpful staff and efficient suite"

5
30/04/2018

We were grateful to find a reasonably priced suite where we could easily access LA - from Hollywood to Santa Monica to Downtown - and save money with a great breakfast, our own food in the fridge, and a dip in the hot tub at the end of the day. The staff went above and beyond, helping us keep surfboards in a storage room, so we didn't have to worry about them on our car's roof while we toured the city.

"Great 4 day stay"

4
29/04/2018

This is hotel was great.. the rooms are alittle small but the beds were comfortable. The bathrooms are ok. The staff workers are very nice and made sure our rooms were cleaned. Fred at the front desk was very sweet, polite and nice. The free complimentary B.B. was great we enjoyed it. Parking you have to pay 20 dollars a night for 24hrs so that was ok too. It was our first time here in California and we enjoyed every minute of it. This inn is close to everything. Oh yea the pool is kinda small but it's ok If u wanna just dip in and catch a tan, we couldn't enjoy it cuz it wasn't that hot . Last but not least don't park in the red zone you will get a major ticket. Overall it was a nice place to stay at.

"Easy access to ucla"

4
28/04/2018

The hotel is clean and staff was friendly and efficient. The hotel is older so the rooms are an odd layout and you can hear other guests quite a bit. People did seem to settle down to sleep at a reasonable hour. The bathroom is tiny. A person of larger stature may have a hard time squeezing between the sink and shower opening. The water pressure was low and water alternated between hot and cold. Location and staff would make me consider this hotel as an option if i needed to return to ucla. Overall, decent.

"Great location, fantastic staff"

5
15/04/2018

Great location on Sepulveda near the Metro station with access to all of LA. The hotel room was spacious and the breakfast was nice. There is plenty of parking on the street. But the best thing about this hotel is the fantastic staff, especially Fred who helped us out a great deal. I would definitely stay at this hotel again.

"Average Hotel"

3
12/04/2018

Good central location to Santa Monica, Hollywood, and Beverly Hills. Downside is only free parking is on street. Valet is $20/day. Breakfast is ok. Does have pool and hot tub. Area seems decent, but is older.

"Clean and comfortable"

4
12/04/2018

Comfy beds and well maintained interior Clean exterior and fast valet $20 a day Great free breakfast with a good variety between hot/cold choices Staff is super friendly Close to freeway and shopping mall

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Hello Tuta, Thank you so much for taking the time to give a review about the hotel. I am delighted that the staff was super friendly and rest assure that I will let everyone know about this. You are right about the breakfast. They are complimentary and quite a few choices too.I am glad that you chose this hotel which is really centrally located to all the tourist spots in Los Angeles. We are looking forward to see you again in the future. Respectfully, Fred Allen Buhat Assistant GM

"Location is near all attractions."

3
06/04/2018

The hotel has a small hotel feel. I liked the location. It is near all the L.A attractions we were there to see: Hollywood, Santa Monica Pier, Venice Beach, and Beverly Hills. Breakfast was great and they had complementary coffee all day. The room is spacious with a small balcony and seating area. Downside is you have to pay for parking everyday. Which adds up to the total cost of your stay. So, if you think you're getting a good deal, add parking to that. Our bathroom's vent made an awful noise every time you turned it on. That was annoying. Hotel could use some updates, very old color scheme. Overall, I liked our stay. I would recommend to families passing through or taking in sights.

"rating"

5
31/03/2018

Family friendly pleasant environment Very helpful staff, good location for surroundings. I would definitely stay there again if I need to be in that area. I do think this part of the survey is way too long.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Mr. Robert M, Thank you so much for giving us a perfect rating. We are delighted that enjoyed your stay with us and we are definitely looking forward to see you again in the near future. Regards, Fred Allen Buhat Asst. GM

"Decent hotel in good location"

3
16/03/2018

Hotel isn't bad for the price, but definitely could use an update. It blows my mind they spend money on a 24 hour valet, it must be an LA thing I guess. The stay was quite, it is close to lots of restaurants, and the room was clean. Service wasn't the quickest but they were very friendly and helpful. Overall, the hotel needs some serious updating but it decent for the price in LA.

"Atypical of Best Western"

1
14/03/2018

Unenthusiastic and unhelpful staff, dark and disappointing rentals. One of those rooms where your heart sinks as soon as you enter the door. Very atypical of a Best Western. Only plus is the location is great, close to westside LA and adjacent to a metro station.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Mr. Ravi Agarwal, Delivering superior customer care is our number one priority and I would like to apologize if we have fallen short on your expectation. I do take responsibility for the way my staff has treated you. I shall remind them about the true meaning of said priority. Though we would prefer you had a better experience at our hotel, we thank you for sharing your thoughts and we hope you will give us another opportunity to serve you better in the future. Respectfully, Fred Allen Buhat Assistant GM

"One outstanding employee is the redeeming feature"

3
06/02/2018

Good breakfast, convenient location and an outstanding employee named Fred. Everything else was a disappointment. The room was small, the bed uncomfortable and the bathroom in dire need of modernizing

"Dissapointing"

2
28/01/2018

I had a room with a sitting area attached and a balcony on the third floor facing S Sepulveda. First impressions were a musty smell in the room, although it was clean. It appears to have undergone a recent update, but there were some signs of disrepair like chips in the walls and the balcony felt like it would collapse if you walked close to the edge. There is also a severe lack of customer service. There is one man in particular (older, white, male) who is SO apathetic to all concerns; from the vending machine being broken when I tried to get a bottle of water, he essentially told me to drink from the tap in my room. I called again (from my personal cell phone because my room phone wasn't working) when my hall filled with noisy teenagers at 11:30pm running in and out of each other's rooms and yelling and laughing, he told me "they should settle down soon". The hot tub also didn't work, but when I saw the same man was at the desk I didn't even bother. It seems like this hotel is hanging on for dear life. Overall the room was functional and comfortable, and clean. But walls are paper thin and as I mentioned, customer service is non-existent. One perk is that it is very close to the Metro Expo line that will take you right into Santa Monica or DT LA. Neighborhood is crummy, but fine during the day, but I wouldn't walk alone at night.

fred allen b, Front Office Manager at Best Western Royal Palace Inn & Suites, responded to this review
Dear Marie P, Thank you for taking the time to give us your review in regards to your recent stay. As we pride ourselves on delivering a memorable experience during your stay, we have fallen short of our goal. Please accept our apology for the issues that you had experienced. I have shared your feedback with the appropriate hotel team to ensure that this is corrected moving forward. We hope you you will give us the opportunity to serve you again in the future. Respectfully, Fred Allen Buhat Asst. GM

"Great"

4
24/01/2018

This hotel is in a good location. A short drive away from Hollywood and the lovely Santa Monica! The rooms are spacious and comfortable. I do think the parking situation is a little OTT and I also think that when checkin in they should let you know that they will be charging the parking to the card you give as insurance. I would return to this hotel though as I was satisfied with my stay.

"i would return"

4
28/12/2017

I had a very clean room, comfortable bed, nice quality toiletries, separate sitting TV area and a balcony. Microwave machine and the coffee maker were not working properly. But overall it was a very pleasant stay

FRED ALLEN B, Asst. Manager at Best Western Royal Palace Inn & Suites, responded to this review
On behalf of our BW Team, thank you so much for staying with us. I am delighted to read your comment about your pleasant stay. Sorry about the microwave and the coffee maker not working properly but I have already instructed all the housekeepers to check them and inform me which are the bad ones. Again, we thank you and we are looking forward to be of service to you again in the near future.

"Good location but really noisy"

4
27/12/2017

I chose this place because I had an appointment close by the next morning and didn't want to pay too much for a hotel room. This BW is good, comfortable and clean with very pleasant staff but the location is incredibly noisy! Thank god for earplugs!

"recent stay - last minute family funeral"

4
24/12/2017

The staff is excellent and very friendly/helpful. The hotel is overall quite clean, comfortable and well equipped and conveniently located. A very good value compared to other hotels in the neighborhood. They have a good selection at breakfast. The only 2 negatives were the bathroom light has a noisy fan with it- so if you go to the bathroom at night -to turn on the light- wakes up your partner& the outdoor lock to our building was broken- not fixed in the 2 days I was there- felt unsafe- anyone could walk into the building from the street

FRED ALLEN B, Asst. Manager at Best Western Royal Palace Inn & Suites, responded to this review
Thank you so much for taking the time to give us your honest review. I shall inform the entire staff about your compliment regarding the excellent service that you have experienced. You are right on the bathroom fans. Some of the fans are tired and old so we are in the process of changing them to new ones. We love to see you again in the near future.

"Great time!"

5
23/12/2017

We had a great time at this best western. The service was great and very accommodating. There's free breakfast, fast internet and a pool/jacuzzi :) There is 24hr valet parking, which makes you feel very safe and secure about your car and parking. Enjoy!

FRED ALLEN B, Asst. Manager at Best Western Royal Palace Inn & Suites, responded to this review
We are so happy that you had a great time with us! Thank you so much for sharing these kinds words. We are so elated that you enjoyed our service particularly the 24 hour valet service. We are looking forward to welcoming you back soon!

"Review of BW Royal Palace Inn, Los Angeles"

4
12/12/2017

Overall close to an excellent rating for our stay. Enjoyed proximity to Metro station and Santa Monica, excellent breakfast arrangement and variety in a large comfy dining room. Mostly upgraded decor; our HVAC unit was old however. The bathroom was small and needed extra towel racks and a door hook. Loved having the extra sitting room and TV in the double queen suite along with a patio sitting area for two people. My biggest concern was the lack of disabled access to our room. There was no elevator access from the lobby and I had to climb 6 stairs to the second level where there was an elevator. I think they should just build a ramp from the lobby to the first split level.

"Cozy stay"

4
12/12/2017

Hotel is a 4mile drive to Santa Monica Pier. The lobby was surprisingly very nice. Front desk staff and valet were very friendly. Free continental breakfast was a plus. Room itself was well kept, good services all around. Its not the fanciest hotel, but it gets the job done. Would not expect anything more. Great value.

"Nice hotel"

4
30/11/2017

It's nice for your average business trip. The rooms are clean and the staff is very friendly. There's free coffee and water by the front desk. The bed is comfortable and there is a business center even though everyone now travels with a personal business center. There's nothing much interesting close by but there is a Denny's, Target and CVS should you need them. It's not fancy, but if you're not looking for fancy, it gets the job done.

"Clean large rooms"

4
22/11/2017

This hotel was clean with friendly staff. The location is very close to UCLA Ronald Reagan, our destination. The bed was comfortable. The parking is $12.00 a night, some street parking available. The breakfast was ok, too much starch for my liking.

"Friendly Staff and Nice Clean Rooms"

5
15/11/2017

The staff here are all very friendly and very kind! We had a large group block and the staff went out of their way to make sure everyone was comfortable. Nice clean rooms and they were very understanding with their cancellation policy!

"Fantastic place and very friendly people great quality for the price and very nice people always stayed here for the las"

5
03/11/2017

Great friendly people excellent location great quality for the price have stayed there for the last 12 years The service is fantastic great breakfast quality beds comfortablecentrally located to hospitals and entertainment and business areas

"Best Western Royal Palace"

4
01/11/2017

This hotel is well located as it is very near to a metro station, only 15 minutes from the Santa Monica boardwalk via metro. It is also near UCLA student housing. The hotel was very clean and service pleasant. The breakfast was varied although the orange juice was horrible and the fruit kind of ancient. The bed was comfortable and the room large. Swimming pool is clean but very small. Parking is available for an extra fee and is guarded.

"Great stay"

5
31/10/2017

We had a great stay. The manager is awesome and will take care of any little issues right away. The hotel is located near the blue train line that takes you to Santa Monica and downtown, which makes it a great place for sightseeing. We had a fantastic experience overall.

"Great Location"

5
30/10/2017

I stayed at this Best Western hotel for the first time. At the check inn time the staff was very friendly, explained me every thing about the hotel and breakfast. Breakfast, was great( hot and cold) what ever you desire. My parents and had so many questions about the City?. All we wanted to see was right close by. Beverly hills, Rodeo drive for my mom. Beaches, for us. Venice, Santa Monica and Malibu. Everything is easy reach. They lots of recommendations for us to eat and explore. Thank you Best Western, my father says we will come again.

"Cicloviaggio California"

5
29/10/2017

Very nice, kindness peaple, beautiful and spacious room, very good breakfast with a lot of food. Near the train station to Santa Monica and downtown LA with 1.75 $ and 1$ to bay a tap card, very cheap. We took the train to Santa Monica and after rented a bike at Santa Monica Bike Center we ride a splendid trail along the coast Giuliana and Carlo from Italy

"Average Hotel- Only good for a quick stop"

3
22/10/2017

I checked into the property expecting something very different. I guess I was used to the Best Westin Hotel chain; But it was very different. Was very basic and I would suggest that all travelers check the property website before booking it. Thank God there were a couple of restaurants in the vicinity. I would only use this property for a short sleep over.

"Good stay"

3
15/10/2017

It was a great stay minus the problem we had with the bed metal sticking out. My mom hit her shin against a metal frame and scraped her knee. But, overall the stay was great and hot breakfast was amazing and

FRED ALLEN B, Asst. GM at Best Western Royal Palace Inn & Suites, responded to this review
Thank you so much for your honest review about the hotel. I am so sorry that your mother has a little accident. Rest assure that I will personally look into it. I am glad that you had a pleasant stay overall. We are looking forward to be of service to you again in the near future.

"home away from home"

5
10/10/2017

excellent from a to z and than some.can not say enough about the staff and managmentt,you need anything consider it done in a pleasant and cheerful way.me and my spouse are there for medical reasons and its great to have no hassles.

"Great stay in convenient location"

5
08/10/2017

Very pleased with our stay and enjoyed the breakfast each morning! They rotated sausage/scrambled eggs and bacon/cheese omelets daily along with other staple breakfast items. Staff was super friendly and accommodating. Parking was ok but a tight squeeze for a small suv. We'll definitely stay here again!

"Review of Best Western Royal Palace Inn and Suites,Los Angeles."

5
07/10/2017

This is my favorite place to stay on my visits to West L.A.due to its excellent value and location,strong staff/customer service,well-maintained rooms,and great location.The commitment of all staff members to providing top quality customer care is exemplary here.

"Great staff, breakfast and location"

5
26/09/2017

This hotel is in a great location. Close to the Metro Rail which makes it easy to get to the beach, downtown L.A. and Hollywood. The breakfast was one of the best free breakfasts we had had. The staff, especially the front desk staff, was amazing.

"Very pleasant stay"

4
26/09/2017

Stayed at this hotel for 3 nights. The staff will do what they can to make your time enjoyable. We arrived very early after an early flight into Los Angeles and were offered a complimentary breakfast while we waited for the room to be ready which was great after a long flight and generous of the staff. Booked a tour through the hotel; the process was easy and hassle free and it was a great Starline tour recommended by the hotel. Room is spacious, pristine and nicely appointed. One annoyance is the bathroom which has poor yellow lighting and a constant radiator noise while the light is on. 2 minute walk to the metro to Santa Monica or Downtown. To get to Hollywood you must change metros at 7th Street station. Uber/ride share needed for Beverly Hills. Decent location convenience-wise with a big supermarket a 10 minute walk away. Did not get a great impression of the area as there are many homeless individuals nearby and although they keep to themselves, I would not recommend walking around the area alone or at night. Buffet breakfast definitely enough to start the day and quite tasty :) The kindness of the staff was excellent and reassuring. The location was not a plus for me but I would definitely recommend this hotel.

"Made a stay that was difficult a better trip"

5
21/09/2017

Was in LA because our oldest sister was having a major operation that was set only 4 days before arriving. We had 4 sisters staying in the room, having the large room was so nice and we paid for parking which was great they would leave our car out front during the day as we were back and forth and they knew this and had no problem, Walter was the valet and he was wonderful taking luggage and bags back and forth to our room, Frank at the front desk was also wonderful always had ice ready for us when we came in as the ice machine was not working but was not a problem. The hot tub was nice and hot but the bubbles were not working but after a long day at the hospital on your feet it felt good. Beds were comfy even the hide a bed that I slept on was good. Our only issue was the bathroom was small and with 4 ladies getting ready in morning was a little difficult but had a mirror in bedroom overall great hotel and staff would not hesitate to stay there again and would recommend to anyone

"Great stay."

5
20/09/2017

Great stay and smooth check-in and check-out. Called to ask about early check-in and it wasn't a problem. Received an upgrade to a suite which was totally unexpected. Great service. Wonderful breakfast.

"3 Nights "

4
19/09/2017

Stayed here for 3 nights and had a great time We got a great room with 2 double beds an a separate suite with a balcony that overlooked the road The breakfast was first rate and all the staff were helpful and friendly There is a laundry room for guests which we used , it worked fine The location is fine , we used the metro to get to Santa Monica, cost $3.50 return, it's only a 5 min walk from the hotel The area around the hotel is a little run down but safe enough to go out . We would definitely return and thanks to Fred and thomas for all their help

"Great location"

4
16/09/2017

We were pleasantly surprised to find a reasonably priced hotel in a very expensive area. The exterior is nice, as well as the interior. It's better than most of the hotels of this type. The location is fantastic and very convenient to the freeway, beach and Metro. Be advised that there isn't an elevator, but the stairs are manageable.

"Nice Hotel in LA"

4
14/09/2017

First off I have to say that everyone we met from Walter, Celeste and Fred were all very friendly and accommodating. The rooms were a nice size and very clean. We did not have time for breakfast but it appeared that they had a nice assortment for a continental style breakfast. The rooms have WiFi internet, refrigerator, microwave and a coffee maker. The hotel is close to the 405 freeway and a short distance to UCLA. This appears to be an older hotel with some upgrades to make it more modern but the carpet and wallpaper need a makeover and the A/C unit and filter could use some upgrades. They do charge $12 for parking and valet is available.

"one-night stay"

2
11/09/2017

The hotel's and parking attendant were considerate and helpful. The hotel has structural short-coming including small bathroom with the sink's edge intruding out making moving around very difficult. As trying to enter the shower, the sharp edge of the sink scratched my back causing bleeding. Getting to the third floor i had to take the steps to the second floor or walk around to the garage to take the elevator to the third floor.

FRED ALLEN B, Asst. GM at Best Western Royal Palace Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great hotel for a romantic trip in LA"

5
05/09/2017

We booked this hotel for our 10 years anniversary and the staff made sure everything was perfect. People who work there are nice and very helpful. The room was clean and comfortable. Breakfast was good and the menu was slightly different everyday (bacon & eggs, eggs and breakfast sausage, yogourt, pancakes, croissant, bagel, english muffin, fruits, etc.). It's the perfect location if you have a car (20 minutes from Santa Monica, 30 minutes from Universal Studios). We use the valet parking on the day of our arrival but afterwards, we parked on Sepulveda boulevard (there were always many spots left). We highly recommend this hotel!

"Great hotel in LA area"

5
04/09/2017

I shouldn't give the Royal Palace such a high rating---it is an undiscovered jewel in West LA. Comfortable rooms--only downside is parking, but they have great valets and the charge is only $12 per day--and you can go in and out all day.

"Great hotel"

5
02/09/2017

Excellent hotel with 2 room suites, comfortable, convenient, at a reasonable price, just off the 405 freeway near Westwood, West Los Angeles and Santa Monica. I would highly recommend this hotel for families, or business travelers needing a little more room. The only draw back is the bathrooms are small. Parking is available at $12/day with valet service.

"Terrific hotel; great staff"

5
30/08/2017

I booked this hotel mainly for it's location and the great reviews. The hotel lived up to it's reviews; the staff is particularly good, especially Fred at the Front Desk. The reviews praising him were right on! the room was fine, the bed was comfortable, the cleaning folks did a nice job, and the parking people went above and beyond! The hotel is on a very busy, noisy street, but the room was quiet. It was a wonderful experience!!

"ALways Clean and Great Staff"

5
23/08/2017

I always stay at this hotel when visiting LA. The facility is always clean and the staff is always available to help out. Fred at the front desk is superb; he greets you with a smile and makes your visit very enjoyable and stress free.

"none"

4
09/08/2017

I thought the hotel was excellent for the price. It had clean rooms. It offered a good breakfast. It provided a courteous and helpful staff. I had a clean room. The hotel provided a good location for me.

"Great Nights Sleep"

4
07/08/2017

If you have no other choice but to stay in Los Angeles, this is the place for you! The motel is so quiet, hard to believe, but true. We heard absolutely no noise when we were in our room. The bed was comfortable as well. As a matter of fact, this is the quietest hotel we have ever stayed in. All of the employees were very friendly, and went out of their way to please. Great people. Their parking is terrible. It is underneath the building and is a very tight squeeze. Do not use it if you are in a large car. We were fortunate to find parking on the street at night. There are not many choices for breakfast, pool is small and a lot of bumper to bumper traffic out front. But...... this is still the motel for us, due to the quiet and comfy bed.

"Surprise Location"

4
04/08/2017

On the way to security check at the airport I received a call saying my Hotel Reservation in West LA had been cancelled due to renovations and they were moving me to the Best Western. What could I do? I said OK and hoped for the best. We arrived, tired. They had a nice quiet room for us. The bathroom is small, slightly larger than a closet. I don't live in the bathroom so it was mostly amusing that they had such small facilities. There is Valet parking for $12.00 a day. I didn't want the expense so I opted to park on the street. Once or twice it was a little iffy, but it worked out. It was really nice to find that the Metro was just a block away. We took the Metro into downtown LA for $1.75, and if you want, you can take it to the beach! Another nice surprise was that we were in the middle of Japantown. Ramen restaurants abound. Also, try the Indian restaurant around the corner on Pico Blvd. Fred recommended it and it was really good Fred works the desk and he is one of the kindest and friendliest front desk people ever. Thanks Fred! You were great!

"Nice suite for a family"

4
31/07/2017

We loved our stay. Very central location as we were visiting santa minica one day and hollywood the next day- not far from either. Breakfast was very good and the lady who worked in the breakfast room was fantastic as she was always keeping stations full. Pool was small but nice and warm. We loved having the pull out in thr living room somourvtwo kuds could sleep seperately. Front desk staff and valet attendants were very helpful and friendly. Has a small workout room.

"good choice"

4
23/07/2017

I've been in this hotel just one night after 20 hours flight. I arrived in late night at 2.00 am due to flight complication but Everything gone well: room clean, american breakfast delicious, staff extremely polite. Just parking 12$ is a little bit high.

"Friendly Staff/Good Locaton"

4
17/07/2017

The hotel is close to the highway & easy (well not if you count LA traffic) access to metro & other hollywood sights. Our room was in the back which was quiet. Upon arrival they allowed us to check in early & even looked to upgrade our room, staff very friendly & helpful. Included continental breakfast 7-10 which is a nice bonus. One minus is the parking, they do not allow you to park your own car, valet only & they charge you $12. Room was clean and spacious. Would stay here again.

"Nice hotel, great value"

4
16/07/2017

This Best Western is a great hotel and offers superior value for LA. The breakfast included is quite good too! Super location and great proximity to airport and LA Transportation. I definitely recommend it.

"Convenient location"

5
14/07/2017

This property is located in an area that provides access to many museums, beaches, shopping centers, etc. One can rent a car for their personal use or sign up for local tours. The tour company can pick you up and return you back to the property after a day of sight seeing. Very convenient.

"Los Angeles Trip"

5
10/07/2017

We had to go to Los Angeles to complete a vehicle repair for our daughter. This hotel was selected for location and closeness to where we had to be. It met and exceeded our needs. The staff was great, as we were the last folks in for the night and the morning staff helped to input our Rewards Number and such. Would recommend this property to others in a heartbeat.

"Great experience, friendly staff"

4
07/07/2017

I've stayed at this hotel for the last three years and it's the same friendly staff each time. (I think that's a good sign that there isn't turnover.) Great breakfast, clean rooms, great experience. The only complaint is that it's noisier than really expensive hotels but as expected for Best Western.

"Excellent location"

5
05/07/2017

Convenient distance to LAX, Santa Monica Pier, and Hollywood! All can be reached by public transport if you are without a car. Great breakfast with plenty of choices. Rooms were big and had comfortable beds. I had an issue with wifi on my phone but the staff were helpful in sorting it out promptly. There is a fitness centre however it was extremely small and no A/C.

"Great location and staff"

5
04/07/2017

This is a very restful hotel. I have been coming here for nearly 10 years, and the facility and staff are consistent. The hotel is very very clean, and the breakfast selection is large. The hotel guests are international, which makes breakfast extra fun.

"Fun vacation"

4
02/07/2017

This is a very good location for visiting the greater Los Angeles area. We were always traveling in the opposite direction from the main traffic flow. The rooms were small but clean and the staff is very friendly. Very good complete breakfast included! Good neighborhood restaurants 5 minutes from the hotel. No luxury but everything you need.

"Great value, convenient location"

5
30/06/2017

Hotel is conveniently located near LAX, Santa Monica, and Hollywood. Very nice staff, clean rooms, impressive free breakfast, and comfortable beds and pillows. The only negative was the tight exit of the parking under the building, but that is a small issue given all of the great things about this hotel.

"Great place from which to explore LA"

5
24/06/2017

Stayed here while exploring Hollywood and Santa Monica. It's very close to the 405 freeway in a neighborhood-feeling location. Not surrounded by other hotels and the freeway noise wasn't bad. Great, satisfying breakfast and nice tables in the lobby that we saw families using for take out dinners. Faustina, the breakfast lady, was exceptionally nice, keeping everything well stocked and cleaned, and even let us eat after the breakfast had closed for the morning. The parking lot under the hotel has a crazy approach and a large car/truck/SUV would have a lot of trouble getting in and out. Our room was a 2 Queen suite, with a separate TV room and attached balcony overlooking the pool (room 311 or possibly 312). It was lovely and quiet. The only complaint I have is the bathroom sink is right when you walk in and the bathroom itself was cramped. But that's not why I'm in a hotel! It was easy to walk to the train to take you to Santa Monica (15 minute ride instead of 30-60 minute drive) and also to other attractions in Hollywood area.

"Amazing facility and service!"

5
22/06/2017

We rented the premium double queen room for our family of 5. Two extremely comfortable queen beds and a separate room (with its own doorway) to a full size sofa bed and television (perfect for my teens)-- there was also a nicely furnished spacious balcony. Breakfasts were delicious. Valet parking and bell service were quick and done with a smile! I had the privilege of working with Fred at check-in. What a gem! He greeted us upon arrival and continually treated us as if we were family during our three day stay. Thank You Fred!

"better than expected"

4
21/06/2017

At first glance, i had questions, but this turned out to be fine. It is a small hotel/motel in a residential area. We arrived an hour before checkin time and were mmediately given a room facing the small parking lot. It was quiet, clean, the bed was extremely comfortable, the continental breakfast was excellent. It has definitely exceeded our expectations. Would definitely book again. On the negative side, the nearest store is half a mile away, and there was no easy chair in our room. On the positive side, it is two blocks from the metro train.

"Clean and courteous"

5
21/06/2017

Fred is the best! The entire facility is very clean. This was the best hotel i ever stayed at because it was close to the metro station and close to the Whole Foods Market. I like that is was close to the market because it is hard to eat healthy when traveling.

"I was pleased"

5
19/06/2017

My wife and I stay at this hotel several times a year because it is close to where our family members live. We are always pleased with the service at the front desk, the quality of the room, and the breakfast. We also enjoy using the pool and spa.

"Rooms way better than you'd think."

5
16/06/2017

Very clean and everything worked well. Doesn't look as good from the outside, but it's a quality place. Mgmt seems to be on their game. I stay in a lot of 4-5 star hotels, but this was a true quality experience for it's class. Not flashy, but super functional and convenient to UCLA and airport.

"very central"

4
08/06/2017

its a great location. Prices on line were different from what I ended up paying. Overall nice place, friendly staff, but an unwanted charge of 12 each day for "valet" service. The rooms are nice and comfortable. Very hard to believe, but there are no recycling bins in any of the rooms or in the lobby.

"New Adventure"

5
03/06/2017

This was my first visit to this Best Western and I made the reservation about a year ago of an upcoming concert at UCLA. I live on the east side of LA but always stay overnight as I am physically disabled and it makes things much easier for me and my caregiver. Unfortunately the concert was postponed several times so I was in contact with the staff all along the way and they were wonderful in letting me know the specifics of the room, etc for my comfort. Fred even called me the night before to assure me all was in order! Amazing! This BW is on a very busy, noisy street but all was so quiet and peaceful indoors. Parking is very tight due to space on site but a 24 Hour Valet assists with this. The room was great and had a normal, low bed which is great for someone like me who is physically disabled. The toilet seemed an inch or two higher than ADA requirements, but I am short. Missing was a grab bar next to the toilet/sink area which made it hard for me to get up and down as my walker slipped on the floor, but my caregiver was there. Hopefully a grab bar can somehow be installed. Other than that everything was fine and I would recommend this place to others. To make things even easier I ate breakfast in the room but the Breakfast Room is very well organized including a table for those in a wheelchair. Each table had a small planter with succulents on it, so nice and homey! Hot and cold items were on the menu. The staff was exemplary in making sure everything was going well and that makes all the difference in the world! Thank you Fred, Celeste and Herbert!

"Great Services"

5
01/06/2017

Great place. A little "spendy", but great service. The breakfast was very nice and the rooms very comfortable and clean. Super accommodating and the employees were very friendly. Everyone seemed so willing to help us with any of our request.

"LA visit"

5
25/05/2017

The room was immaculate, and nicely furnished. Everyone on staff is friendly and helpful. The free breakfast was plentiful, always stocked frequently, and had lots of variety with plenty of choices. There is valet parking, but most times there was on the street parking available. I can't say enough nice things about the staff. Fred, at the front desk, was knowledgeable, thoughtful, and even made reservations for us. The housekeeping staff was wonderful and kind, always asking what they could do for us (Olga was especially great). The property, inside and out, is nicely maintained with beautiful landscaping. I am already planning on staying here again on my next visit to LA in October.

"Great Room, But?"

4
24/05/2017

The room was as advertised. It was super clean with all the amenities and everything worked. The huge closet and separate sitting room with a separate television was a surprise. This was really a great room, but the bathroom was just way to small. It was so tiny that it made the tiny bathroom we had in Paris look large. Everything else was very nice.

"okay hotel"

3
24/05/2017

decent hotel.... border line line motel. its old and out-dated... Jacuzzi suite was okay... happy i got a good rate. would not have paid full price . bed was super comfortable. also, there is a parking fee- which we called before hand to find out and they said it was free. we got there and was charged$12.

"Good value and quality in LA"

4
21/05/2017

The hotel is located just a half block from the Expo Line light rail, which made it possible for me to stay there without renting a car and to commute to the LA convention center each day. The ride is about 40 minutes, but is not unpleasant. The facilities are those of an average motel, but well-maintained, and the staff was particularly attentive in keeping the breakfast areas clean and well supplied. The fitness facilities are limited.

"Good value for money"

4
20/05/2017

We spent 3 nights at the hotel to explore LA area. The hotel was of decent quality- room was great with a separate living area. Breakfast was adequate. Valet 24 hours and although our room was on the main road side we found it very quiet. Location was great. 30 seconds walk from the metro and although I don't remember exactly I would say maybe only 3 stops away from Santa Monica.

"elevator"

4
17/05/2017

Hotel stay was nice. The staff members were very couteous & helpful. Rooms were clean throughout. What I didn't like was that the elevator doesn't go directly to the lobby floor. A person needs to walk a flight of steps to get to the 2nd floor to get an elevator that goes to the upper floors.

"family vacation for the first time"

5
16/05/2017

very clean nice place but expensive but it was worth it this place is close to everything 20 min away from the beach of Santa Monica and Venice beach and more plus i had the mall about 3 minutes away from the hotel so yes i loved it

"Great Hotel Stay"

5
14/05/2017

I had not visited LA before so didn't know where to stay... I was also traveling alone, so wanted to make sure I was in a safe area. The hotel staff at Best Western made me feel very comfortable. They were very attentative and friendly whenever I came into the lobby! They also gave me a quiet room! I will definately return to this hotel the next time I am in LA!

"Boutique Hotel"

4
08/05/2017

Nestled in a residential neighborhood but close to rapid transit this small boutique hotel has a European Charm. Breakfast even includes European type meats and cheeses. 24 hour valet service due to limited parking.

"Los Angeles Trip"

5
05/05/2017

This location is my preferred location to stay when in the area for business and pleasure. the rooms are spacious and inviting and very comfortable The Hotel and it's staff are top notch, the valet parking is awesome and there is an attendant on duty 24\\7.

"Can't beat the location!"

4
05/05/2017

We rented a car for the 5 days, and this location was perfect for getting to the beach, baseball game, Universal and the freeway access was great. It's an older Best Western and amenities are basic. But clean and staff were excellent and extremely helpful and accomodating

"So loud"

2
30/04/2017

We choose this for its proximately to Santa Monica, freeways and parking. We missed the choice was bad, when we were trying to decide between this and another we called to check if there was free parking and we were told there was. They honored this although they charge 12 a day to park. The entire place is tight, it uses very little land so every area is small. Our room was small but had a second area with a door a TV and a pull out sofa, like a little bedroom. The 3 piece bathroom was small with no counter space,  oddly enough the closet was giant. Our room was on the second floor but really a half story above ground with what seemed to be very poor windows. The road noise was so loud all night long. There really was just no good sound proofing at all. Breakfast was free and had enough to start you day but again everything is so tight, the breakfast room is also the lobby and the business center. I thought all the staff were friendly and helpful except at check in. I hate being asked the question"do you remember who you spoke with?". To me, every time I call a business I speak with the business and whom ever is on the phone is speaking on that premise. There are many amenities close by and it is easy to access just off a freeway but there is also people living under the bridge a block up the street.

"memorable stay at Royal Palace Sepulveda"

5
30/04/2017

Everything was terrific with this hotel - I stayed 10 nights and not once was disappointed with anything. Great staff made the difference every day. So convenient to the light rail service from Sepulveda too - you can get to so many places in LA easily from there. I Will definitely be back.

"Surpassed expectations"

5
21/04/2017

My first ever review due to the truly outstanding service we received at this location. Great breakfast, clean rooms, very kind and accommodating staff. We stayed for a week,no problems ever, good times :)

"A noisy hotel with a good service and a good breakfast"

4
21/04/2017

We were staying there for 4 days to vistit Los Angeles. The room was not big, we had a queen bed but there were rooms with bigger beds and more space.The bed was comfortable and the room was clean with a nice shower, but we heard every step from the person staying in the room above us, which was not so nice. Breakfast was nice, always hot eggs and pancakes, but also fresh fruit, toast, cheese and ham. The breakfast room was too small for all people to sit comfortably. The service was very good, people atthe reception were very helpful and nice.

"The bathroom was untra supre tiny."

2
17/04/2017

Ultra super tiny bathroom. I had a hard time to turn around or do other things in bathroom. Must be designed for people under 100 lb. Water out of shower head was like drizzling. Water out of faucet was like lost of water pressure. Overall, bad layout in whole room.

"My home away from home in LA"

4
30/03/2017

The friendliest hotel in West LA. It is not the high end hotel but very clean, valet parking, safe, small and the customer service is the best and personal, from valet to reception. I prefer this hotel over many others in the area that I have stayed throughout my business travels. I travel frequently and prefer 5 star places but stay in this one when I am in LA, because I want clean, friendly and safe place to stay. Price is right also.

"Clean but reminiscent of a horror movie set"

3
19/03/2017

The room was clean but very dated. There was paneling on the wall, which made it seem like a horror movie set. The bathroom window locked but faced the back parking lot. Put it this way, I barricaded the bathroom door with some furniture while I slept.

"Great Location"

4
12/03/2017

This hotel is in a great location if you want to explore around Santa Monica and west hollywood. There's a light rail just a block away that takes you to santa monica and uber to west hollywood is around $10. The staff is very friendly and the manager makes everyone feel very welcome. The rooms are clean and beds comfortable. Found the suites to be on the small size compared to other hotels but it was good enough. Breakfast had good choices.

"Amazing service"

5
04/03/2017

My family and I Stayed only for one night on our previous night before taking a flight back home. So we wanted a hotel near the airport but also near some interesting places to visit. This hotel was perfect because it is near the airport and near Westfield Mall, near Chuck e Cheese's, and a Whole Foods Market. Also one block away there is a huge Party City. Our room was very comfortable, we had a jet tub which our kids loved. The breakfast was very good, with healthy choices. The staff is very friendly, especially the valet parking guy from El Salvador (can't remember his name) and everyone at the front desk. The room was very clean too. I would defenetely come back if I am in LA. just take into account that the parking is USS12

"The Manager is the Best"

5
04/03/2017

Fred, the manager, is wonderful. My son lives locally and we use this hotel repeatedly for family visiting him and an occasional unexpected crisis. I sent my son with another student there in the middle of the night splattered with fake paint from a school film project when their keys were lost. This last time my son's apartment had to be painted due to mold. Fred helped us with a room on short notice twice in the last week. The rate was good. Service clearly the best. It is great to have a hotel that wants to serve the locals as well as all the tourists. Many thanks to Fred and BW. We are committed return customers.

"Great hotel with great prices"

5
27/11/2016

I have stayed at this hotel every year for the past few years. They are very friendly. The hotel is clean and despite being right on a very busy street, it is quiet in the rooms. The breakfast in the mornings is fantastic. Overall it is a great hotel at a great price. I will definitely be back.

"Clean and friendly"

4
15/11/2016

Stayed one night on a long layover in LA. Around 10 minutes drive from LAX and is located right off the highway so it's easy to find. The staff was helpful and very kind. The breakfast is good with plenty of options, some even quite healthy. Though the room was big, clean and had everything you need, there were a few problems: - No lift- Only 2 floors but still, not fun when you have luggage. - Noise- The A/C was noisy, you can hear the cars from the street, you can easily hear everything from the hall (actually woke up in the middle of the night because people simply entered their room, and I'm usually not a light sleeper) which is not so great when the cleaning service starts early in the morning. - Bed- Comfy, but for an unknown reason it shakes every few minutes. Strange. Also, the room door doesn't block the light from the hallway and is located right next to the bed so it's right in your eyes. - Bathroom- The water pressure is poor and not warm enough. - Parking- not free... But seriously, this hotel is good, it simply has a few faults which is okay for its price.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for the thoughtful and detailed review. It really gives me a lot of constructive feedback, which I appreciate. I hope that you can email me off line to let me know you name so that I can see in which room you stayed. We generally do not have issues with water pressure so it may be a room specific issue. With regard to the A/Cs, we have recently done an audit of our air conditioning units and ownership is almost ready to approve a purchase order to purchase twenty-five new a/c units. Most probably you stayed in one room that is about to have a brand new a/c unit installed shortly. In any event, I am very glad that you enjoyed the hotel overall. I am glad that you liked the location, breakfast and room size. We are about a five minute drive to Beverly Hills, Century City, Westwood, UCLA, Brentwood, Santa Monica, Venice, Culver City and about a ten minute drive to the airport. We have a wide variety of breakfast offerings and have just introduced cut fruit and cold cuts as well. We are very appreciative of your business and hope to see you again in the near future.

"Great place, people and location"

4
13/11/2016

Stayed here for a weekend while i was visiting LA. Fred at the front desk was very helpful and accommodating during my stay. The rooms were very clean. There is a TON of closest space and a small washroom but it didn't bother us. A pool and hot tub are also onsite and we used both after a day of hiking to the Hollywood sign. It's a block away from public transit and 10-15 min drive from the airport. We would definitely stay here again if we were in the area.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thanks so much for the great review! Yes, I agree that the closet space is huge and some of the washrooms in some of the rooms are smaller. We are thinking of enlarging the washroom by building into the closet but thats a long term project that may take a while. I'm really glad that you got to enjoy the pool and hot tub to cool off from your hike, which sounds great by the way. I agree that the closeness to public transportation and the airport really makes our hotel lucky to have a nice location. Thank you so much for your business. We hope to see you again.

"Comfortable, convenient, friendly staff = great choice"

4
10/11/2016

An overnight stay in Los Angeles was a choice instead of battling morning inbound L.A. traffic the day of my meeting. We arrived before the official check in time, but were greeted warmly, and as our reserved room was unavailable, we were upgraded to a Double Queen Suite, which was much appreciated,after a long day of travel. The room was well appointed, the bed comfy, the shower products were fragrant, and the WiFi was responsive, and free. Cell service was spotty though. The breakfast (included) was adequate - bacon, scrambled eggs, assorted cereals and breads, juices, make-it-yourself pancakes, and a yogurt bar, plus fresh fruit and coffee and assorted teas. The Valet service ($12/night) made arriving and leaving very easy,and is strongly recommended - on street parking is sparse, and not a good idea in L.A. Finally, Fred at the front desk is a gracious host, friendly, respectful, and helpful. We will certainly stay here again next time we are in the area.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for the well written review. I am very glad that you enjoyed your stay entirely. I am sorry to hear about your cell phone service however. I have Verizon and I frequently use my phone throughout the property without fail. I will see what we can do to ensure better service for all providers. We really do appreciate your business and hope to see you again soon.

"Excellent "

5
06/11/2016

We enjoyed our visit to LA staying at this nice convenient hotel. Very helpful staff especially the check in male clerk . He went out of his way to assist us both checking in and out. The Valet parker was good and was so helpful too. The room was large and very clean . We were very comfortable and would recommend this hotel.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thanks so much for the great review. We are happy to be of service. Thank you for your business and choosing us among all of the competitive hotels. We are deeply grateful and hope to see you again.

"Best Western Royal Palace Inn, L.A."

5
02/11/2016

We have stayed here several times over the last few years. The staff is very helpful & friendly. Fred is very conscientious & careful to make sure all our needs are met. The breakfast is great, the rooms are clean. It's a great location & we've always been very satisfied every time.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your great review, your business, and your continued loyalty. We look forward to seeing you again soon.

"Great location"

4
02/11/2016

We stayed here for 2 nights on a road trip. The location is great as the hotel is only 5 mins from the train line that ran to both downtown LA and Santa Monica Pier so we parked up the car for the duration of the stay & the day train ticket was only $8. Only 10 minutes from the main street where there are multiple restaurants & shops. Breakfast was the usual fruit, yogurt, waffles so perfect to kick start our day but more sitting is needed for breakfast time. It was a bit chaotic each morning. Our room was fine in size for 2 people as we weren't there to just sit in a room! It was modern, clean & comfortable. My parents however had a fab family size room with a sitting room and balcony where we would all relax at night watching the world go by while planning the next days events. The valet parking guy was a little gem & helped us bring our luggage to the rooms.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for your detailed review. I am glad that you have shared your positive experience with the TripAdvisor world. Please do consider us again. We sincerely appreciate your business.

"A different BW"

5
31/10/2016

our room 310 was very nice except for a small bathroom. We had a separate living room and a private balcony overlooking the pool. We had a stall shower which is something we wish all motels had. Staff was excellent.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your nice review. We are very appreciative that you liked our staff. We do hope to see you again.

"friendly family hotel"

4
30/10/2016

Location located with drive to Santa Monica, Venice Beach, Hollywood, Beverley Hills; 2 queen beds plus sofa bed in off room worked well for family of 5. Bathroom a little small but all staff very friendly and helpful. Breakfast was nice and includes simple hot food (sausages, bacon, egg) on top of yoghurt, cereals, breads, pancake machine etc. Not fancy (particularly corridors a little tired) but room and breakfast area clean. Overall good value for money for location (particularly for family of 5). Parking fee (as most hotels in LA) both same price for both unlimited valet and self park...very friendly helpful valet staff.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your honest and thoughtful review. I agree that our corridors are tired. We are currently negotiating contract terms with a designer to spruce them up. We hope to have them done if and when you choose to come back. Thank you so much for your business.

"Filthy Room"

1
27/10/2016

Ive rarely seen a bathroom this dirty. After checking into my room that night I decided that I was safer skipping a shower before my return flight rather then risk the grime and mold covering the entire floor of the shower.

"convenient to nearby shopping malls"

3
24/10/2016

there are a lot of restaurants and shopping malls nearby within walk distance. Also, there are Metro and bus nearby for tourists reaching the Santa Monica Beach. Also, there is pharmacy stores nearby in case you get sick.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
I really appreciate your review. Thanks for pointing out our convenient location. We really do have anything you could ever need within a one mile (maybe half a mile?) radius. We hope to see you again.

"A very good, relatively inexpensive option for the area"

4
18/10/2016

I've stayed here a few times -- its location is very convenient to West L.A. and Santa Monica, and the included hot breakfast is a very nice perk. It's not overly fancy, but it's pretty clean and, as others have said, Fred is terrific. Indeed, I found all the staff to be very friendly and helpful.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thanks so much for your great review. We really appreciate your business and loyalty.

"OK stay"

3
14/10/2016

Hotel is located in west LA (so its close to major LA attractions and Santa Monica). You certainly need a car though to travel around LA. I did see a train station or metro (not sure) close by but not sure if I would walk (to/from the hotel) in the night (area seemed a bit odd). Front desk very friendly. Also suggested a tour for 79 dollars (promotion?). Room is dated and very basic yet clean and somewhat attractive. I would say this hotel is more for a 1-2 day max stay. Its reasonably priced for LA standards and they do offer breakfast which we didn't honor due to other plans, so I cannot comment. Valet parking was also a bonus. Overall I was happy with my short stay but not sure if I would go back.

"Superb front desk and great staff!!!"

5
04/10/2016

We needed a place to stay close to home while our place had flooring done. We were only going to stay for 3 nights and ended up coming back after 3 nights and staying another 4 nights. Fred at the front desk was very accommodating and helpful. The valet was great and made it easy to come and go throughout our day. Place was clean. Maintenance was always available if there were any questions. Great breakfast buffet in the mornings. My kids were happy. I would recommend staying there. Was reasonable and rooms were a good size, especially when you have kids.

"Short stop"

3
30/09/2016

We stayed here for a couple of days. Staff were friendly and pleasant. The hotel was average. The shower stayed scolding hot for a very long time even with decreasing the temperature. One of the lights didn't work. Breakfast was nice. They did a few cooked items like, bacon, eggs, pancakes which was nice

"Way above average Best Western!"

5
27/09/2016

Clean, modern and comfortable. This hotel was it in great spot near Santa Monica. The room was very clean and nice. The staff was more that accommodating. They allowed us to check in early, and check out late based on our flight. Fred at the front desk was so helpful and kind. Great free breakfast, with bacon eggs, all sorts of muffins and pastries, pancakes, cereal, juices and coffee and other snacks. Located in West LA, near Santa Monica and a quick Uber ride from the beach. Walk around the corner to Gulp for a bite to eat and a beverage. We loved our stay here!

"Great location in West LA, nice accomodations, moderately priced!"

5
25/09/2016

We stayed in the double queen suite and it suited our family of 4 (including two teenagers) very well! It had a separate bedroom with a second large screen tv so our son could have his privacy. We walked to the Metro train about 1 block away and rode it to Santa Monica Pier and Beach. We found groceries less than 2 blocks away at Smart & Final. The accomodations were nice, clean and attractive. The breakfast spread was hot and satisfying and included bottled water. We used the hot tub and pool and found it to be very quiet and clean. This hotel is a great value and we will be back! Special thanks to the manager named Fred who attended to our every need!

"Decent, clean choice. Conveniently placed."

4
23/09/2016

Very comfortable and spacious with separate sitting room. Bonus particularly was the new metro train, less than 5 minutes away to get to Santa Monica or downtown LA. It was good to see Fred again, as we were staying at the hotel for a second time, 4 years previously. The staff were all friendly and helpful and the breakfasts varied and plentiful. Very useful to have the laundry facility and the pool.

"Easy choice, great value"

5
16/09/2016

Near to Santa Monica, Marina Del Rey, LAX, Beverly Hills, West Hollywood. Just a small little hotel trying to be like a much bigger property. The staff could not have tried harder to make our stay a good experience.Just a great value in a community where things can and usually do cost double.

"Quick Stay"

4
15/09/2016

Chose this hotel due to its proximity to UCLA Medical Center. Would chose it again if the need to be at the medical center arises again. Clean, comfortable, friendly. Hotel in sketchy area but felt completely safe and secure.

"Decent Choice"

3
12/09/2016

My wife and I spent one night and chose the hotel because of its proximity to an event we were to attend on Olympic Blvd. that evening. Found it agreeable. Room was large and quiet. It was located in a building separate from the main. Large bathroom in good repair. Room had a microwave and refrigerator. Didn't use the TV. Free Wifi worked well. Exercise room was spare, acceptable. Continental breakfast was included, adequate, most notable for its very welcomed inclusion of low fat and non-fat items. Parking was valet and charged at a rate of $12. We ran into a problem with parking and charges thereof. Notably, management was fair and supportive and our parking charge was refunded. The hotel is in a relatively industrial area. It didn't feel unsafe but it also wasn't in a terribly pleasant environment. That said, it is very conveniently placed for visitations in West Los Angeles. Unless you are amenable to eating in strip mall type restaurants, you'll want to have some form of transportation to reach desirable restaurant establishments. We'd stay there again if convenience was our priority.

"Finally! Great place to stay near Culver City!"

5
12/09/2016

For years my husband and I have been trying various motels and hotels near Culver City, where our daughter lives. At last, we have a motel that is conveniently located and affordable, with comfortable, clean, attractive rooms and excellent customer care. This motel has been completely renovated recently. The beds are comfy! The shower works! Everything is clean! Breakfast was delish! And every staff person with whom we dealt was professional, courteous, and helpful. Special thanks to Fred! We'll be back often.

"Pleasant Stay in Westwood, Calif."

5
02/09/2016

I drove a long way from AZ to attend a funeral at Holy Cross Cemetery for a lifelong friend and found this delightful Best Western Royal Palace in the area. Traffic in the area is bad, but so is all of LA! I had 3 lovely days here with a nearby dinner at Billingsley's to which I walked that was convenient and good. Also another old favorite, Matteo's, in Westwood plus an enjoyable lunch on the deck at Whiskey Red's in Marina del Rey.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your lovely review. I am sorry to hear of your loss, however I am glad that we could make your solemn journey and comfortable one. There are several nice restaurants in the area. If anyone loves Japanese cuisine, the Sawtelle Japanese Town District is less than a mile away with tons of options for sushi, ramen and japanese bbq. Thank you so much for your business and recognition. We hope to see you again.

"Great location"

5
02/09/2016

Great location, falling in between Hollywood/the city and beaches. Nice room with a living room. Efficient valet parking service. And really lovely staff, thanks in particular to Fred who was really wonderful!

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for recognizing our location, rooms, parking and staff. Fred has been here for sixteen years and we are so appreciative of his hospitable service. I'm glad that our central location was able to facilitate your touring of our vast city. We hope to see you again. Thank you so much for your business.

"Pleasant staff makes for great stay"

4
01/09/2016

We have stayed at this Best Western several times this year since we had a student in the area. Staff is super accommodating and friendly. Rooms are very clean with a separate sitting area which is nice. Continental breakfast is very extensive. Location is good especially if you are familiar with the LA area.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
We are so happy to hear that you enjoyed your stay. Thank you so much for recognizing our staff, cleanliness, breakfast and location. I think you are spot on with regard to our location. We are the center point that allows you to travel to the following areas within a five mile circumference: Santa Monica, Venice, LAX, Culver City, Century City, Beverly Hills, UCLA, Westwood, Getty Center, Brentwood, Santa Monica.

"Good hotel for the location"

4
31/08/2016

I was looking for a hotel between Santa Monica and Sunset Blvd. This one was the least expensive with good ratings and within the distance I wanted. The suites are small, but given the area the price wasn't that bad for the space we received. The restrooms are also tiny, so if you're claustrophobic this might be an issue. The service was great, the breakfast was good and the beds were really nice. I asked for extra pillows when I booked the room and they were in my room when I checked in. Great service and ok price for the location, which makes up for the size of the rooms. Even with the size of the rooms I'd return to this hotel. Especially with the staff being so nice.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your thoughtful and nice review. I am glad that you enjoyed the comfort, location, price, service and breakfast. We are working to improve our level of service every day. Some of our restrooms are smaller than others. We are thinking of clever ways to maximize restroom space, and may eventually build out larger restrooms by using unnecessarily large closet space. This is a longer term project however. We hope to please you again on your next stay. We are very appreciative of your business, loyalty and recognition.

"Good room but AWFUL parking situation. Staff was nice but parking is valet only"

3
29/08/2016

I enjoyed my stay but some important things to consider.. - VALET PARKING ONLY. This was a big hassle and getting out of the driveway was a huge mess with tons of traffic and also there may be a waiting time to leave and get in - super comfy bed..seriously comfy - good size room with great bathroom, desk and lots of channels on TV. Also had 2 windows which I liked - room def had a bad odor (bring febreeze). You get used to it after a while but yuck - free breakfast with decent selections Probably won't stay again if we come back with a vehicle since it's too much trouble.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for your candid review. I am shocked to hear that there was an odor in your room. All of our rooms are cleaned daily and we use industry standard cleaning supplies. I am saddened to hear that we did not hear about this earlier because this is something that is easily fixed. No guest needs to bring their own Febreze! With regard to the parking situation, we offer valet parking through a professional valet parking company contractor. Los Angeles does have traffic and I would encourage guests who are looking to travel towards the south to not make a left out of the hotel, but make a right and then a U-turn. Alternatively, then can make a right, a left on Exposition, and then a left on Sawtelle. I think that would largely avoid any driving hassle out of the hotel. Thank you very much for your business and we hope to see you again.

"Great stay in LA area!"

5
24/08/2016

We stayed at this Best Western for 4 nites visiting the LA area. The room was very clean and it was great to have the separate room with the sofa bed for my daughter. Some people have mentioned that the bathroom was small but we did not feel this was true. The breakfast is a nice feature to start the day and was well stocked. There were times that it got busy but we had no problem finding seating and met some nice people at our table! The swimming pool is small but we did not have time to use it. The valet parking was easy to use, the car was readily available. The location is IDEAL for touring Santa Monica, the Third Promenade, LA, restaurants, and Warner Studios easily by car. The staff are very helpful and warmly greeted us always! The neighborhood is mostly residential on one side and there are businesses on the other.We would stay here again when visiting LA!

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your five star review. We are so glad that you got to enjoy touring Los Angeles while staying with us. I agree with you that our location is ideal for visiting Los Angeles. As you know, our hotel is less than half a mile from the 10 and 405 freeways, which are the main thoroughfares for Los Angeles and beyond. We're also equidistant and only a few miles away from Santa Monica, Venice, Marina del Rey, Culver City, Beverly Hills, Century City, Westwood, UCLA and Brentwood. We are also one block away from the new metro line, which allows you to go anywhere from Santa Monica to Downtown without having to use your car. I'm glad that you liked our staff and the other guests who stay here. We often have our own United Nations in the lobby with people from different countries and across all the United States. I'm glad you liked the extra sitting room with pull-out sofa bed and the bathroom met your needs. We plan on having new shower heads to improve the shower experience soon. Thank you so much for your business. We hope to see you again.

"Once again excellent choice"

5
24/08/2016

With our 3rd trip to LA and a stay at this hotel, it was excellent as usual. Close to LAX, with all the basic amenities one would need at a hotel for a short stay. Continental breakfast is always excellent, along with the daily papers.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your five star review. We are so appreciative of your continued loyalty and business. I'm glad you like our continental breakfast. We are working on introducing more hot items to add more variety for guests staying more than a few nights. We hope to see you again.

"Great start to a holiday of a lifetime."

3
23/08/2016

Stayed at this hotel for three nights at beginning of a holiday to Hawaii. It was only half an hour from the airport which was good as we didn't drive whilst in LA. Luckily the metro was a short walk from the hotel and we used this to travel to Santa Monica and LA downtown. Santa Monica being our favourite, lovely beach, pier, restaurants and shopping. We found the staff to be very helpful, the room was clean and a good size with fridge and coffee machine. The breakfast was very good, with plenty of choices hot or cold and I loved the pancake machine. When we went to look at the pool we found a room with food and drinks vending machines, which we found useful as the hotel has no restaurant. This was a good base for exploring LA.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for your beautifully written review. We are glad that we were able to be a part of your holiday of a lifetime! I'm glad that you liked our proximity to the airport and the metro. I agree, I love Santa Monica too! And, it makes me so happy that our guests can go there and back in about twenty minutes without having to use their car! I'm glad you liked the in room coffee machine and fridges. Look out for upgrades to both in the near future! I'm very glad you liked our breakfast. That has been a focus for us for some time. Thank you so much for your business and please do consider us again!

"change of ownership shows growing pains"

3
23/08/2016

ive been staying at this property for 18 years the staff was like family to the old owner it showed in the attitude and positive spirit of the place cost cutting measures and added responsibilities have strained those positive spirits food quality has dropped off and parking is no longer included

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your review and honest feedback. I was very much taken aback with this review as we always try to treat our staff like family because we believe that happy employees make happy guests. I shared this review with our staff who have been here for over sixteen years and they did not believe it to be true. With regard to breakfast, since we have taken over, we now offer scrambled eggs, hard boiled eggs, sausage, bacon, cheese omelettes, a yogurt machine and a pancake machine. None of these were introduced prior to our acquisition in January of 2016. If you think that something is missing from our breakfast offerings, please let me know so I can be sure to include it. With regard to cost-cutting measures, we do not believe that we are in the business of cutting costs. Rather, we look to create value for our guests. Since our acquisition, we have completed a full scale renovation which was completed in March of 2016. All of the rooms have brand new furnishings. The lobby is a brand new design. We now offer in-room coffee provided by Wolfgang Puck. To be clear, there has not been one aspect of our business where we have cut costs. However, if that is your perception, please contact me directly so that we can continue our discussion and hope to change your perception. We thank you for your continued loyalty and hope to see you soon.

"Clean and comfortable"

4
22/08/2016

We chose this hotel purely based on the proximity to a wedding reception we were attending. We didn't have great expectations, but were pleasantly surprised of how comfortable and clean the place was. The staff were great friendly helpful people; thanks!

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
I am so glad that you enjoyed your stay and found our accommodations comfortable and clean. We are very grateful for our housekeeping staff. They work hard and we ask them to clean every room as if they were cleaning the room of their own loving family member or guest. I'm very glad that you liked our staff as well. I hope that you had a great wedding celebration. Please consider us again if you are ever in town. We sincerely appreciate your business.

"Good hotel"

5
19/08/2016

Stayed one night at this hotel before a doctors appointment at UCLA. Clean room and bathroom. A/C worked well....shower flow strong. A microwave and mini fridge was in the room. Free wifi; parking $12 a day. Nice (included) breakfast: eggs. bacon, sausage, make your own pancakes, cereal, breads, pastries, etc. Friendly staff. We would stay here again!

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
We are so appreciative of your five star review. We hope that you had a good doctor's appointment. We have many UCLA patients and family members who stay here because it is a reasonable accommodation that is close to the UCLA hospital. I'm glad that you liked the A/C, shower, microwave, mini fridge, wifi, breakfast and staff. I am working on getting new fridges. By the end of this month we should have an upgraded wifi system with new access points. We will soon be offering breakfast potatoes and hot breakfast starches. Thank you so much for your business and we look forward to seeing you again!

"Gets better with every trip!"

5
18/08/2016

This was our third stay at this property. The physical plant is regularly improved; this visit it was new paint and fixtures in the room. The free breakfast has been expanded to include hot items. And the LA Metro (Metro Expo Line) has a new stop in the same block as the hotel with direct service to downtown LA and Santa Monica. But it is really Fred and his staff who make the property special. His hospitality shines through every encounter. It he can't make it happen for you, it can't be done.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for your five star review. We really appreciate your kind words and are very glad that Fred is a key member of our team. I'm glad you noticed the new renovations. We are continuing to brainstorm ways to enhance the exterior of the property so we look forward to slowly surprising you every time you return. I hope you enjoyed the hot breakfast. Hopefully next time we will have some breakfast potatoes or hashbrowns in the mix. We are currently working on that. I agree with you that the Metro is a great new amenity we can offer our guests. Imagine seeing some of LA's greatest attractions without having to step into a car. Who would've thunk?! We are very appreciative of your business and loyalty, and look forward to seeing you again.

"3 Day Stay at the Best Western Royal Palace Inn"

5
07/08/2016

Lovely stay. Hotel is located about 6 miles from Venice beach. Plenty of shops and restaurants close by. Staff were superb. Fred, Celeste and Walter were extremely helpful. We would definitely stay again :)

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for the five star review! Review like this make us feel like we did our job. I am so glad that you liked Fred, Celeste and Walter. And, I agree, there are plenty of shops and restaurants in the area. I have yet to try them all! I'm also glad that you liked our location. We probably within six miles of many of LA's greatest attractions including Venice beach, Santa Monica, Westwood, UCLA, Brentwood, Century City and Beverly Hills. And, the metro that is one block away from us can get you anywhere from Santa Monica all the way to Downtown without having to use your own vehicle! Again, thank you so much for visiting us and giving us your business. We greatly appreciate it and hope to see you again.

"Location, location, location!!!"

4
05/08/2016

We were pleasantly surprised by this hotel. The room was spacious (for three people) and clean; breakfast was good, everyone (front desk, at the breakfast/lobby space, maids) was polite and helpful. Loved the coffee maker in the room with Wolfgang Puck Coffee. The bed was REALLY comfortable. The location was the best (two freeways right next it) and close enough to everywhere. There is valet parking which was awesome!! The only "but" was the awful rug (it looked like it needs a really deep cleaning) and (I guess there are more "but") even though we weren't planning on going into the pool, this area is very small; and the pillows were too high for me. Overall, very good hotel. We would definitely stay again.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you very much for your four star review. I'm glad that we surprised you with a pleasant experience. I'm happy that you think our hotel is clean, our staff is friendly, our breakfast is tasty, our beds are comfortable, our valet is helpful, and our location is convenient. I will look into your suggestions with regard to the rug, pool, and pillows. I hope to improve on these for your and other guests' future experience at our hotel. Thank you very much for your business and we hope to see you again!

"Convenient t"

4
04/08/2016

We had a great time visiting LA and this hotel was inexpensive and convenient to destinations we were visiting. The room was good size and clean. The breakfast provided was good. The hotel does seem a little dated but that didn't bother us too much as the staff was very hospitable. We would consider staying again in the future.

"Great Stay"

4
01/08/2016

Had a great multi night stay here. Good morning breakfast, but was quite crowded! Rooms were nice, with comfy beds. The surround area was nice and quiet, and was close to local shopping and restaurants. It was a good spot for daytripping to Hollywood and LA.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
I'm very glad that you enjoyed your stay with us. The summer months tend to be busy with families so it can get crowded. I'm glad you liked the breakfast though. Hopefully you enjoyed our hot eggs, sausage, bacon, yogurt and fresh fruit. If it gets too crowded, we welcome our guests to eat breakfast outside in the sun by the pool and spa as well. I'm glad you enjoyed the local shopping. The Century City Mall, the Westside Pavilion, the Santa Monica Place, and Rodeo Drive are all within twenty minutes of the hotel so there are a ton of options to choose from. I agree that its a good spot for day tripping to Hollywood and LA. The light metro rail is half a block away, and you can use it to travel anywhere from Santa Monica down to Downtown without a car! Many guests use the metro to get off at a certain spot and then Uber from there. Its convenient and safe. Thanks so much for a nice review. Thank you for your business and hope you will consider us again in the future.

"Comfortable hotel, limited food options in area"

4
30/07/2016

I was pleasantly surprised by the the size of units, having the extra room (with sofa bed) makes it a real family option. Bathroom was a little cramped but that is common for this type of place. We found location next to train station very handy for getting into LA central or to the Santa Monica beach. Only downside was the limited places to eat in the area, sometimes after a long day shopping/sightseeing/beach it's nice to get back freshen up before eating. We found we had to stay out till after we had eaten before heading back to hotel for the night.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for your thoughtful and positive review. I do agree that we have large rooms that are beneficial for families. Most of our rooms have two queen size beds, a pull out sofa bed and two TVs, which results in less familial disputes as to what people are watching on TV! I'm glad you liked the metro line. It really is a convenient way to explore and experience much of LA without having to be forced to take a car. I understand your criticism regarding the eating establishments in the area. There are several nice places on Pico Blvd, however that are about a twenty minute walk away or a few minute Uber ride. Im sorry if we missed out on the chance to direct you to those eateries. Thanks so much for your business and we look forward to having you stay with us again.

"OK place to stay"

3
27/07/2016

This hotel is priced high, but given the area, is somewhat understandable. The hotel is clean, well kept, and about right. Nothing great about it, nothing terrible about it. The bed comfort was above average for this type of hotel. The breakfast was just right. The location is prime if going to the Getty, Museum of Tolerance, or visiting for UCLA.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for your Goldilocks review! We hope next time we will be more than just right. We aspire to be great. We have just taken over this hotel earlier this year and are slowly making progress with regard to our service. I'm glad you liked our breakfast. We really are making strides in the area. We now offer eggs, sausage, bacon, yogurt and cut fruit. I'm glad you liked the location. We really are conveniently nestled between Santa Monica, Westwood, UCLA, Beverly Hills and the airport. Plus we have the metro line half a block away, which gives you an opportunity to explore most of the city without having to use a car. Uber + Metro is the way to go when you're staying at the Best Western!

"Better than I Expected"

4
27/07/2016

Summary: This hotel is surprisingly nice. The location is so-so but the facility itself more than meets my expectations. The rooms are comfortable, the staff are pleasant and the breakfast is, again, better than I anticipated. The room rates are actually quite reasonable for what you get. Details: My colleague and I had an appointment in Santa Monica. Finding a hotel in that area that does not break the bank is challenging. I am a Best Western Diamond member and am generally willing to give places in this group a try. When we got off the highway, I was not all that impressed with the area we encountered when looking for the hotel. It was not awful but was a little dicier than I would have preferred. When we arrived, we found valet parking, which was convenient in a sense given the tight parking availability but still not ideal for me (I generally prefer not to depend on someone to fetch me my vehicle when I need to get away in the morning). The street front appearance of the facility was pretty decent. While not elegant, it appeared well kept. The lobby area was nice enough as the counter faced the relatively large sitting/breakfast area. Again, it was well maintained. While I was not crazy about the surroundings, I will note that there were some good restaurant choices within walking distance. While I would have been careful venturing out after dark, I had no qualms about making the walk in the daylight. We chose an Indian place for dinner that was about a ten-minute walk and were very happy with our meal there. We were checked in by a pleasant and friendly front desk agent who assigned me a room on the second level. The rooms were in a separate building just a few paces to the right of the main building. I made my way to my room and found it to my liking. It was laid out a little bit differently. It was oblong with the bed in front of me as I opened the door. There was a narrow piece that extended to the back of the room beside the bathroom. The view from the room was that of the main road. But the feeling was that of a city apartment looking down on an urban neighborhood scene from a corner window. The room was certainly clean and comfortable. The work area was situated in that narrow piece that extended back from the bedding area. It was well configured for evening activity on my laptop. I should note that the WiFi functioned well during my stay. The bathroom was sufficiently spacious with enough room for maneuvering. The fixtures functioned well and the water temperature warmed reasonably quickly when preparing for a shower. The bed was comfortable and the environs were OK with respect to being quiet. The fact that I was at the top of the stairs was not ideal for noise control but it really was not too bad. I was able to get decent quality sleep. The morning breakfast pleasantly surprised me as there were some hot food items along with the standard fruit, breads, juices and coffee. The quality of the fare was not bad and the seating area was sufficiently spacious. The room rates were decent considering the quality of the accommodations. My room cost was about $170. After taxes and fees, the final one-night bill was about $196.50. While not cheap, it compared favorably to the cost of alternatives in the vicinity. All in all, it was a reasonable deal. In general, my expectations for this property were exceeded as the facility was well kept. In spite of the location in which it was situated, it was relatively convenient. My room was quite agreeable, the staff were friendly and helpful and the breakfast buffet got me off to a decent start. The room rates were fair given that it was Los Angeles. I would consider staying here again under similar circumstances.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for such a thoughtful and thorough review. You really covered all of the topics quite well. With regard to the area, we are in a residential area surrounded by apartment complexes in our immediate vicinity. I agree that some of these complexes are not as well-maintained as they could be, and may give a lackluster appearance. I do believe we are in a safe area, however. And yes, there are plenty of places to eat on Pico Boulevard. I have yet to try the Indian restaurant, but I have tried the Gulp Restaurant and Brew Pub, which is quite nice and lively, and about a fifteen minute walk away as well. Thank you again for your thoughts and we are very grateful for your business. We look forward to seeing you again.

"Best Stay in LA"

5
26/07/2016

I come to LA regularly and love the staff of Best Western Royal Palace Inn and Suites. Celeste and Fred lead the roster of great assistance in helping to meet every need.Always courteous and informative. Unhurried and gracious in every aspect of the services they provide. I will continue to stay at this hotel as long as they are there. Also great breakfast; comfortable rooms; very easy walking to public transport and local restaurants, groceries and shopping.

"Nice Place to Stay near LA"

4
19/07/2016

Room was clean and looked same as on the website. Lobby staff nice and friendly. Valet really nice and located in front of hotel. Beds were very comfortable. Small lobby/breakfast area. Yes, it is located on a main road, but didn't seem loud to us.

Aalok S, Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear forejays, Thanks so much for your review and staying with us at the Best Western Royal Palace. I'm glad that you liked our rooms, beds, staff and valet. The breakfast area and lobby does seem to be full during the summer months when we have many families staying with us. We do allow guests to eat outside by the pool as well. We hope you enjoyed our hot breakfast items including the eggs and sausage, and hope you got to check out our new yogurt machine. We will be offering fresh cut fruit very soon. We hope to see you again!

"Placed in an ideal central location"

5
18/07/2016

We have stayed here before, so knew what to expect. The hotel is located central to getting to Hollywood, Santa Monica, Downtown LA and everything else in that region. There is a metro stop just at the top of the road (about a 3 minute walk) which takes you to either Downtown LA or Santa Monica and if required you can get into Hollywood from Downtown LA (different line), so easy access without a car (not that I'd go without a car). The hotel staff are very friendly. We were booked into a room and upon entering was already occupied (computer was showing as empty but the previous occupant had added an additional day, which wasn't showing), no problem - we were booked into a 2 queen bedroom, with seperate lounge and small bathroom, but were ?upgraded to a 1 bedroomed suite with a bigger living area (which included a sleeper sofa) and a very large bathroom, including a whirlpool bath (which was very nice). We were located at the back of the hotel on the 2nd floor, so was very quiet. Only downside was the loud air conditioning unit in the living area, which had to be turned off at night as couldn't sleep on. However, the coolness also did not extend into the bedroom without having the door open. If the door was closed it got unbearably hot, so had to leave it open. The breakfast was fab, it included eggs (boiled and scrambled, bacon and sausages), a pancake maker (scrummy), cereals, pastries (various), bagels, waffles, bread for toasting and yoghurt, all included in the price. Housekeeping came daily and was kept very clean and tidy. Had everything we required for our 5 night stay and would continue to use this hotel when staying in this area. I know this hotel gets a few negative reviews, but I would honestly recommend.

Aalok S, Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for a thoughtful review. I'm glad you enjoyed the proximity of the metro. We are very lucky to be able to offer a location that is half a block away from the metro station. I'm also happy to know that you liked our staff. I'm sorry to hear that the A/C was too loud. I will certainly look into that. I'm glad that you liked our breakfast. Maybe you were able to try our new yogurt machine. If not, maybe on your next visit. We really do appreciate the honest feedback and the recommendation. We look forward to seeing you again. Very truly yours, Aalok Sikand

"Best Western on Sepulveda Blvd almost Pico Blvd in West Los Angeles"

5
14/07/2016

When I stay at this Best Western hotel is almost like being at my own place. Nice and peaceful. The hotel staff members are polite, gentle, helpful and sweet. Fred and Celeste at Reception are great. The new owners seem to be really good people too. The housekeepers are nice and do a great job. The bell boys always right there when you need them. The location is so convenient to go anywhere in the area.

Aalok S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thanks so much for the lovely review. I'm glad you feel at home here. Fred and Celeste have both been here for more than ten years. They are fixtures! I'm glad you like the rest of the staff as well. I am happy to know that we were able to be of assistance. I agree that we have a convenient location. We have easy access to both the 10 and 405 freeways, and now we are also half a block away from the metro station, which can take you anywhere from Santa Monica all the way to Downtown without having to use a car. We are very lucky to have this added feature. We hope to see you again. Very truly yours, Aalok Sikand

"Great Staff and Location but facility average"

3
12/07/2016

Hotel is located in a great location, short drives to Santa Monica, Venice, Hollywood and Beverly Hills. The hotel staff from the valet to the front desk were top notch. The rooms were a good size, clean, and with a separate seating area. However even though the lobby seemed to be renovated the rooms were older and somewhat outdated. They do not have central a/c, only a window unit that blows directly on the person sleeping closest to the window. Please make sure to request a room on the back side, as the main road has heavy traffic and we had to run the fan all night to muffle as much of the noise as possible (in addition to ear plugs!). We were in a middle room and not able to pick up the wifi, which we were told is stronger on either end (staff advised that this was being addressed). The free hot breakfast was delicious and lived up to some of the other reviews on this.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
John- Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that our staff exceeded your expectations. We will definitely share your kind words with all of the staff. We thank you for your business, and look forward to seeing you in the future. Kindest regards, Heather Scott

"Great find"

5
11/07/2016

This is a really nice hotel just a couple minutes off the 405 and I-10 interchange near Culver City in LA. Two things really stood out for me at this hotel - the staff and the rooms. Can't say enough about the staff - from the guys who man the 24-hour valet service (fast, courteous, and yes they will get your car for you at 3:30 a.m. if you need it) to the front desk (I wish I remembered the guy's name, I know he was pretty new to the hotel but he went out of his way to help me with recommendations and directions to some area restaurants. All of his recommendations turned out to be great places, so even though he was new, he obviously had gotten to know the area pretty well already). The rooms/suites are very large - nice sized bedroom, separate sitting room with refrigerator, microwave and TV, ours even had a balcony overlooking the pool and spa area. The bathrooms are smallish - really kind of like a walk in closet with a toilet at one end and a shower at the other - but it was super clean and everything worked well. Very good Wi-Fi and very good complimentary breakfast. The location is great - just minutes to Beverly Hills and Santa Monica, and real close to freeway interchanges. Even though Sepulveda is a very busy street, we did not notice any road noise in our room at all. Great stay at a great little hotel.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are glad that we exceeded your expectations, and that you enjoyed our new beautifully renovated hotel. We will share your gracious comments with all of our staff. Thank you for your business, and we look forward to seeing you in the future. Kindest regards, Heather Scott

"Was so nice"

5
10/07/2016

I would like to say what a nice place to stay with such lovely staff so helpful could not be nicer the room wins great with separate room with sofa bed the free breakfast at this hotel was good there was transport by monerail near by so could go to Santa mornica easy without driving

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that you enjoyed your stay. Your kind words are appreciated and will be shared with our entire staff. We look forward to seeing you in the future when returning to Los Angeles. Kindest regards, Heather Scott

"Nice hotel"

4
10/07/2016

The hotel is fine with good service and a helpfull staff. Their breakfast is very good with lots of different things to eat. However, the room we stayed in, had a very noisy air condition, which we had to turn off while sleeping. The room then turnes very hot. Otherwise it is good situated and highly recommended.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thomas- Thank you for taking the time to give us your feedback from your recent stay with us. We are pleased that you enjoyed our breakfast selections, and our staff. We have contacted our maintenance department in regards to the air conditioner noise. We thank you for your business, and look forward to your return visit. Kindest regards, Heather Scott

"Under trained staff"

4
10/07/2016

This hotel has great rooms and a good breakfast. They charge for valet parking for each room. The staff is not trained very well and does not apologize for not being trained fully. They also charge your credit card before you let them know that you are ready to check out or that you are changing your payment type.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are happy to hear that you enjoyed our incredible breakfast, and lovely property. We are training new employees, and thank you for your patience while we do so. We apologize for any inconvenience this may have caused and look forward to seeing you again in the future. Heather Scott

"Clean and Tidy"

4
08/07/2016

I stayed here as it was virtually next door to where I was heading for a business meeting. The room was clean and cozy, if a bit bland and small. The a/c works well, allows you to set a temp, but is an old through-the-wall unit which tends to be noisy. The bedding was new and the bed was comfortable. There was a flat screen tv, refrigerator, and microwave, and a coffee maker (with Wolfgang Puck coffee...nice touch)The bathroom in my King Bed room was enormous (almost as big as the bedroom), although most of it was empty space. This was a missed opportunity as there was ample room for a double vanity, etc. There were plenty of soaps and other convenience items. Breakfast was tasty with plentiful offerings. Valet parking cost $12 (which reviews only a few weeks old had stated was free...it is not any longer). It's not luxurious, but it's an excellent value.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Peter- Thank you for taking the time to give us your feedback from your recent stay with us. We are pleased that you enjoyed your stay, and thank you for your business. We look forward to seeing you again when visiting Los Angeles. Kindest regards, Heather

"Great service!"

4
05/07/2016

Friendly staff, they were always ready to help us out. Fred was able to get us an early check-in for one of our rooms. Reservation also came with complimentary valet parking. Breakfast menu was excellent!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you so much for giving us your feedback from your recent stay with us. We were delighted that you enjoyed our incredible breakfast, and that we were able to accommodate you by checking in early. We thank you for your business. Kindest regards, Heather Scott

"Family Visit"

5
05/07/2016

For me this hotel is close to everything I need to do, and paces I need to go!.......It's close the the freeway, markets, shops, restaurants, and Malls!....Free parking & breakfast! VERY pleasant environment, and the staff is friendly & competent!!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We thank you for your business, and will share your kind comments with our team members. Kindest regards, Heather Scott

"love this place"

5
04/07/2016

We arrived after long trip from Norcal at 11am, we got checked in early and started to relax! When making rez I was told parking was free. Nope new deal 12 a day to park and they valet for you and keep your keys (not good when you have to get other stuff from car) we worked around it tho. If you go .5 mi south you will find Vons market nice mellow walk. Don't go at night tho:) Frig and micro was a plus with 3 kids. The suite which was very reasonable had a separate couch bed with door that closes (good for the person that snores :) Breakfast is early and very NICE. The pool is heated but small and the jacuzzi is about 2 inched deep and terribly small. Loved the private pool area. The office staff and the valets are very professional and accommodating... Will def be back!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We were happy to hear that you were able to check-in early so you could relax. We thank you for your business, and look forward to your return visit in the future. Kindest regards, Heather Scott

"Convenient location"

4
26/06/2016

Stayed for 2 nights, picked this location as it is a block from the Metro rail. You Can be in downtown Santa Monica, or at the beach in 15 minutes, or anywhere in downtown LA, Hollywood, Universal studios with no traffic or parking hassles. Room was very nice, clean, comfy bed, small fridge. Small pool area was fine for relaxing after running all day. Breakfast was fine, eggs, sausage, fruit yogurt, pancake maker. Staff was all very friendly and helpful. The only negative was there was no local information in the lobby like you would expect. Staff had 1 map of Santa Monica. Also LA Metro info isn't very good either. The rail opened to Santa Monica a month ago, but some of their own maps don't even show it at all. Need to have more brochures available with routes, like in London.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Jan- Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that you enjoyed your stay with us. We will make sure to share your kind comments with our staff. We will reach out to department of transportation in regards to your comments about the rail maps. We look forward to your return should you come to Los Angeles again in the future. Kindest regards, Heather Scott

"Pretty Good for the price in Los Angeles"

4
18/06/2016

LA is expensive, but this place was pretty good. it was clean and comfortable with friendly staff and valets; walking distance from restaurants; quiet. The room had the old, stale cigarette smoke odor common with older accommodations. The bed was comfortable in spite of old sheets.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Virginia- Thank you for taking the time to give us your feedback from your recent stay with us. We thank you for your business, and are happy that you enjoyed your visit to Los Angeles. Kindest regards, Heather Scott

"My reservation disappeared"

1
17/06/2016

I am a front desk staff member of a different Best Western in southern California. I'm disappointed to say that this hotel shames the franchise in terms of organization and guest service. I called to reserve a room around 4am at the employee rate, which was not advertised through the website. The night worker who claimed to be a 4 year team member at that location advised me not to worry - he would enter the reservation manually in the hotel reservation system. He took down all my information and confirmed that I'd be checking in that evening. Around 6pm the same day, as I was driving to the hotel, I called the front desk to confirm my reservation. The desk clerk told me she could not find it. I reasoned with her and asked to speak with a manager, but she told me there was no way to immediately reach anyone besides herself. When a half decent hotel makes a mistake and it's as shameful as a reservation disappearing, they'll go far out of their way to make it up. This time, I'm afraid the hotel only offered me $20 off the rate (still $60+ more than my original reservation) and without the opportunity to speak to a higher authority, I chose to decline. Without even stepping inside the hotel, Best Western Royal Palace Inn & Suites made a lasting impression on what customer service shouldn't be.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Steve- Thank you for taking the time to give us your feedback. As I am sure you understand being an employee of Best Western, The guidelines for making employee reservations at other properties. Thus number one you must make your reservation through Member Web, and present a signed employee reservation form from your supervisor upon check in. We pride ourselves with excellent customer service and are sorry you did not get a chance to experience our beautiful newly renovated property. Kindest regards, Heather Scott

"Best Western Royal Palace Inn and Suites, Los Angeles"

5
13/06/2016

The hotel was a great place to stay. It was very close to the metro transit train, had great attentive staff and a very nice breakfast every morning. The price was reasonable compared to other hotels in Los Angeles. I would stay again if I returned to LA.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Kevin- Thank you so much for taking the time to give us your feedback from your recent stay with us. We thank you for your business and look forward to your return visit in the future. Kindest regards, Heather Scott

"Stay at Best Western"

5
11/06/2016

It was neat and clean. The staff are very friendly. The valet parking was fast and efficient. Providing a continental breakfast was nice. The selection was nice. Check out was fast. I have no complaints.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Diane- Thank you for taking the time to give us your feedback from your recent stay with us. We are so pleased that your expectations were met, and that you enjoyed your stay. We thank you for your business and look forward to your return visit in the future. Kindest regards, Heather Scott

"Some quirks but overall ok"

3
10/06/2016

Stayed here before a few years ago. Still a nice place, central location close to the highway and the beach. I had a large room with two beds, plenty of space and an additional lounge with a second TV, fridge and microwave. Overall pretty quiet and comfortable. The bathroom is very small however, not for claustrofobic people and the breakfast is best taken elsewhere. There is parking (valet) and a swimming pool. Wifi is free and fast. If they upped the breafast, this would be a winner.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that you enjoyed your stay with us. We look forward to your return visit in the future, and thank you for your business. Kindest regards, Heather

"Friendly helpful and clean"

5
07/06/2016

Lovely hotel to stay in, rooms were spacious and clean, King suites are really comfortable. Staff are friendly, helpful and engaging. Small pool outside with jacuzzi but a great sun spot in the afternoon for a little relaxing. Will be returning here

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Jon- Thank you for taking the time to give us your feedback from your recent stay with us. We thank you for your positive comments, and will make sure to share them with our team members. We thank you for your business and look forward to your return visit. Kindest regards, Heather Scott

"Our first choice in LA"

5
05/06/2016

We always stay at the Best Western Royal Palace when we are in LA. The rooms, the staff, the breakfast, and the location are all excellent. The suites are especially nice, with two rooms and a patio. We appreciate the clean, quiet atmosphere, and we meet people from all over the world during the breakfast hour.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Marsha- Thank you for taking the time to give us your feedback from your recent stay with us. It is our passion to deliver Superior Customer Service. We are glad that you indeed received it. We thank you for your business and look forward to your return next time you find yourself in Los Angeles. Kindest regards, Heather Scott

"Pluses and Minuses Here"

4
05/06/2016

Let me start by saying that I would stay here again, despite my list of minuses at this hotel. It is a good value. And there is much that is good here: - Free valet parking - Friendly staff - Adequate free breakfast offerings (cereal, fruit, yogurt, bagels, scrambled eggs, sausage, pancakes, etc.) - Very clean - Fridge and microwave in the room. - Free Wi-Fi (although we had to sign in more often than we liked) The not so good: - You need to climb stairs, even if you are on the first floor of rooms (which is half a flight of stairs up from the lobby). For many people including myself, this is not a problem, but some people have trouble with stairs, especially with bags, so I thought I should note this. - The 2-bed suite we stayed in had the smallest bathroom I've every seen in a hotel. Large people would have trouble there, I think. (See photos) - The A/C in the bedroom was the older type that does not let you indicate a temp (just hotter or cooler). It cycled on and off all night long and I found it a little loud. I personally found the pillows and bed slightly uncomfortable but I know that is such a matter of preference that others might be very happy with such. Overall, after looking at hotel prices in the area, I'm happy I found this one and, like I said, I would stay here again.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. It is greatly appreciated. We were delighted to hear that you enjoyed our many great amenities. We do have rooms that have a tub and shower, and would be happy to assist you with this request in the future. We thank you for your business and look forward to your return. Kindest regards, Heather Scott

"Nice hotel, great location, awesome service"

5
04/06/2016

This hotel is located only a block away from the new metro train that takes you to numerous places...only a few minutes to the Santa Monica Pier. The staff at the hotel are awesome making sure all needs are met. Very helpful showing and telling us 'out of towners' where sights are. The valets are awesome too. All employees seem happy and helpful. Rooms were very modern and neat... Bathrooms clean. Refrigerators & microwaves in room. Free wi-fi! Great place to stay!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We were delighted to hear that we exceeded your expectations. Our passion is to deliver Superior Customer Service. We thank you for your business, and look forward to your return visit when visiting Los Angeles in the future. Kindest regards, Heather Scott

"Great Place to Stay"

4
01/06/2016

We were very pleased with service and comfort at the Best Western Royal Place Inn & Suites in Culver City, California. We stayed 3 nights there in late May 2016. The room, though somewhat small, was clean and the bathroom was clean and spacious. Fred at the front desk was very friendly, had a great personality and was very helpful to us. The only problem of any consequence was parking that we had difficulty moving in and out as the lot was in a basement type location. We will certainly stay there again.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you so much for taking the time to give us your feedback from your recent stay with us. We were so pleased to hear that we exceeded your expectations. We will share your kind comments with our entire team. We look forward to seeing you in the future. We appreciate your business, and thank you for choosing the Best Western Royal Palace Inn and Suites. Kindest Regards, Heather Scott

"Westside Best Kept Secret"

5
24/05/2016

Absolutely best hotel value on the pricey Westside. Best price for location, service, comfort and amenities. One half block from new Sepulveda Expo Line extension. Easy access to UCLA, LAX, beaches, and shopping Great service led by the manager, Fred , and his welcoming staff. Recently renovated. Convenient free valet parking. Excellent breakfast choices, far better than most continental breakfasts. Clean and comfortable facilities. Was home for a couple of weeks and would return again. Riz T

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are so pleased that you enjoyed your stay, and our fabulous staff. We will make sure to share your comments with our team. We look forward to seeing you again in the future when visiting Los Angeles. Kindest regards, Heather Scott

"Great hotel, really good breakfast."

5
17/05/2016

Loved the accommodations. Everything clean and well-kept, and best of all - they always supply fitted sheets. I stay at Best Western Hotels as frequently as I can when I travel, and have never been disappointed.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sandra- Thank you for taking the time to give us feedback from your recent stay with us. We are so happy that you enjoyed our beautiful hotel. Our housekeeping department takes pride in delivering exceptional customer service to our guest's. We will share your kind comments with our staff, and look forward to your return visit should you visit Los Angeles in the future. Kindest regards, Heather Scott

"Best Staff Of Any Hotel We Have Stayed In"

4
10/05/2016

We travel frequently and the staff of this hotel is the best of any we have encountered, especially Fred at the front desk.He went out of his way to help us with various matters.We had a suite with two queen beds, a separate living area with a second TV, and a balcony. The beds were very comfortable.Our room was on the back side on the top floor and was very quiet except for early one morning when the people next door were playing the radio or TV extremely loud. Be advised that the living area has no air conditioning. It was cool enough for us but then the temperature was only in the 70's most of our stay. The breakfast was ample with fresh fruit(bananas, apples, and oranges), three cereals, eggs, etc. I was not impressed with the pancake maker. A waffle maker would be better. The hotel location is convenient to Beverly Hills, Rodeo Drive, Santa Monica and other attractions. The only negative of this hotel was our bathroom, which was extremely tiny and had only a shower.(ample size) When both of us were in there, it was a very tight squeeze and we are normal size people.We had two large closets, which took up space better served by enlarging the bathroom..After the first night Fred offered to move us to a room with a larger bathroom and a tub but we would not have the living area, which we were using daily. We would definitely stay here again in spite of the tiny bathroom.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that our staff exceeded your expectations. We appreciate your business and will make sure to share your comments with our entire team. We look forward to your return visit in the future. Kindest regards, Heather Scott

"Great Value"

4
10/05/2016

Hotel is centrally located but HEY, this is LA and you need to rent a car... 1) For a 3.5 star hotel, I am impressed. All the facilities are clean and work. 2) The men at the Valet service are very polite and all speak English. 3) Fred at the front desk is very professional and is a gem. 4) Room is good value and large 5) You need to add oatmeal to the breakfast and get better looking bananas. Pay attention to the detail. People notice these things. Also please use real bacon and not the frozen strips. Again the detail. Over all, with one exception (noted below) I would recommend you and will return. Exception is the gym: 1) The sauna is a waste of space. Your clientele is older folks and middle level business professionals. They are NOT interested in a sauna. This is very European and unless you can show me that 33% of your guests come from Scandinavia I recommend you rip it out and install 2-3 gym stations in that room. I would do this yesterday.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Les- Thank you for taking the time to give us your feedback from your recent stay with us. We value your feedback, and thank you for your business. We will look into the items that you have provided to the appropriate departments to discuss. We will share your kind comments with our team, and look forward to seeing you in the future when visiting Los Angeles. Kindest regards, Heather Scott

"A Pleasant Surprise"

5
09/05/2016

While I grew up in the West LA area, this hotel was not familiar to me. However, it was a pleasant surprise, particularly its proximity to the new light rail station. The facility itself is a little dated, but makes up for it with a very convenient location and attentive staff. Valet parking is a must and very well run. I would recommend this hotel as a great value to stay at a reasonable price in a very high priced area.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Ronald, Thank you for taking the time to give us your feedback from your recent stay with us. We were glad to hear that the location was ideal for you and that you enjoyed your stay. We look forward to your return visit in the future, and thank you for your business. Kindest regards, Heather Scott

"great comfort and friendly staff"

5
02/05/2016

Best Western Royal Palace is a comfortable and friendly place, very conveniently located near the 405 and UCLA. Rooms have recently been redecorated; parking is free. Breakfast has been upgraded, but could still benefit from more options. Beds are comfortable and rooms, especially in the back of the building are quiet. Fitness center, pool and hot tub are available.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us feedback from your recent stay. We are so glad that you enjoyed your stay, as well as our beautiful newly renovated rooms and upgraded breakfast. We look forward to seeing you in the future. Kindest regards, Heather Scott

"Not worth $"

2
29/04/2016

Not worth what you pay for what you get. Bathrooms are smaller then my closets. Comp Breakfast was not very good. Nothing sugar or gluten free, not even plain oatmeal. No Microwave, had to ask them to take my food in the back room and heat it. Had to ask them to make more coffee. Would not stay there again unless I was desperate for a room.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. I am sorry that you were not happy with your stay. We appreciate your business, and will look at adding some gluten free items to our breakfast selections. Kindest regards, Heather Scott

"Friendly Staff, Good Value"

3
23/04/2016

Stayed here one night on a business trip and was very pleased by the friendly front desk staff. I had a few questions, including where to go for a run, and they were eager to help. This place also has complimentary valet parking, which is a great value. It's not as expensive as most hotels in the area, yet it's clean and in a safe neighborhood. We walked to dinner around the corner, less than a half mile. Santa Monica Pier is also only about 4 miles away. The room was OK, decent size and clean. Your average value room I would say. The breakfast was similar - a basic continental breakfast - served free with the stay.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We were pleased to hear that our staff exceeded your expectations. We will be sure to share your comments with them. We have enhanced our breakfast recently to include scrambled eggs, bacon, and sausage. We hope to see you on your next trip to Los Angeles and thank you for your business. Kindest regards, Heather Scott

"April 14-19"

5
23/04/2016

An absolutely terrific place staffed with an excellent crew from managers to cleaning personnel. Room was great, breakfast wonderful, and location excellent. This is the best motel we have ever stayed at and we have stayed at many!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Karl- Thank you for taking the time to give us your feedback from your recent stay with us. We are so pleased that you enjoyed our beautiful property. We will make sure we share your kind words with the entire staff. We look forward to your return visit when visiting Los Angeles in the future. Kindest regards, Heather Scott

"New Decor"

5
18/04/2016

The Royal Palace Inn has upgraded and remodeled the lobby and rooms. All new decor. New breakfast choices too! The location of the Inn is excellent. Close to shopping and touring throughout the Los Angeles area; close to beaches (well, you do have to ride a few miles, but it's worth it!). Easy access to many nearby "sites to see". Front desk staff are very friendly and knowledgeable of "things to see and do" in the area and will help you arrange for tours, etc. I think you will enjoy your stay.

Heather S, Owner at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sharon, Thank you for taking the time to give us your feedback from your recent stay with us. We are so happy that you like our newly renovated hotel. We were delighted to hear that our staff exceeded your expectations delivering superior customer service. we will ensure to share your comments with our staff, and look forward to your return in the future. Kindest regards, Heather Scott

"Friendly Staff"

5
18/04/2016

This hotel is very clean, and recently updated. The staff is friendly & accommodating. There is free parking, internet, & breakfast.....ALL a real bonus!! I would recommend this hotel to couples, business travelers, and families. Front desk manager, Fred, will bend over backwards to make your stay enjoyable.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay. We were delighted to hear that you enjoyed your stay with us. We will make sure we share your comments with our staff, and hope to see you again in the future when traveling back to Los Angeles in the future. Kindest regards, Heather Scott

"Good value"

5
08/04/2016

The room was very clean and larger than I thought it would be. We arrived very late but they held our reservation and were very friendly and attentive when we did arrive. We only stayed for a couple of hours. The bed was comfortable and it was quiet. They also have a resident raccoon, which was amusing.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you so much for taking the time to give us feedback from your recent stay. We will make sure to share your comments with our staff, as they take pride in delivering superior customer service. We hope to see you in the future when visiting Los Angeles. Kindest regards, Heather Scott

"Great Customer service"

5
02/04/2016

We stayed in the area for a local training course, not originally planning on staying at a hotel. We were able to get a week's reservation with a walk-in. Fred was extremely helpful and was able to get us a room for the entire stay we needed. The customer service and friendliness of all the staff was outstanding and made our stay very comfortable. The rooms are very clean, bed is comfortable, and the shower has good water pressure. The location of the hotel was perfect for our stay. We will definitely use this hotel next time we are in the area, for business or pleasure.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you so much for taking the time to give us your feedback from your recent stay with us. We were very happy to hear that Fred exceeded your expectations, as well as all of our other staff. We value you as a customer and thank you for choosing the Best Western Royal Palace as your choice when in town. Kindest regards, Heather Scott

"New Rooms - Convenient Location"

5
31/03/2016

This hotel has recently been renovated and you and see they took the time and care to get it right. Large comfortable room - we had a suite which had a separate sitting room with TV which was really nice. We also had a balcony with chairs and a small table which we utilized. Santa Monica Pier, 3rd St and the beach are very close. My one and only compliant would be the size of the teeny tiny bathroom. Our suite had 3 closets and I feel they should have expanded the bathroom into one of those closets. This wasn't enough of an inconvenience to downgrade my rating though. Staff was also very nice. Mandatory valet parking which was never a problem and very easy also. Typical continental breakfast - cereal, danish, pancakes.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sherrie Thank you for your taking the time to give us your feedback from your recent stay with us. We are so pleased that you enjoyed your accommodations, and our newly renovated hotel. We thank you for your business, and hope to see you in the future. Kindest regards, Heather Scott

"Very pleasant surprise!"

3
30/03/2016

I was responsible for choosig a hotel to meet up with another family for a tour of UCLA with our high school kids. I choose this property based on the reviews, room description, price and location. After a sleepless night the night before, my heart sank when we arrived at the property. The exterior is not very appealing. However, my spirits lifted with the warm welcome by the valet/bellman and front desk. The room was much better than anticipated. New renovation, nice decor, two queens and a separate room with a king size pull-out and a little deck, small refrigerator and coffee pot. Great for a family, alhough the bathroom was very small. My teens liked the room alot. Deck was nice for sipping a glass of wine or coffee. Breakfast was good and parking and breakfast are included in the price. The pool is very small and not much space around it, but good for kids and a refreshing dip. Easy access to the coast, UCLA and central LA. I would definately recommend this hotel and would return.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay with us. We were so happy to hear that your spirits were lifted once you arrived and our Valet greeted you with kindness. We appreciate your feedback on our newly renovated property. We look forward to your return visit in the future. Kindest regards, Heather Scott

"Fantastic stay with great service."

5
25/03/2016

Stayed here as a couple February 27 to March 1st and had a very pleasant experience. The location is great and it was very easy to find. Free vallet parking, with the drivers being incredibly courteous and efficient. We were checked in by a gentleman named Angel and he was thoughtful and listened to our concerns. We received an upgrade to a room with a King bed and bathtub. The room was very spacious with a large bathroom. I hate cramped bathrooms and this room certainly was large enough! The room was very clean and maid service always restocked/cleaned the rooms perfectly. Complimentary breakfast had many options that will satisfy your needs (didn't let me down as a vegetarian). The lady that would keep the breakfast area stocked was so kind as well. Not much road noise at all if you had the windows closed at night. There was some partying going on somewhere the first night we stayed which was loud but I realized the next morning one of the windows was open. No noise the next few nights. Free Wifi! We truly struggled finding a nice hotel in this area that was CLEAN and affordable. Thankfully Best Western saved the day :) Thank you to the staff for fantastic service and the hotel is clearly managed well. Booked through hotwire.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam We are so happy that you enjoyed your stay with us. We will ensure to share your thoughts with our staff and Angel. We are glad we were able to upgrade you to accommodations. We look forward to your return! Kindest regards, Heather Scott

"Good Value"

4
16/03/2016

If you are looking for a moderate priced lodging (we paid $188/night), close to the well traveled route 405, plenty of local stores nearby (CVS/Subway), then this is your place. There is free valet parking on site...the rooms has all the extras like a refrig, coffee maker, etc. This would not be my choice for a long luxury vacation spot...but perfect for short stays.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Sir/Madam Thank you for taking the time to give us your feedback from your recent stay. We thank you for your kind feedback, and hope to see you when returning to Los Angeles. Kindest regards, Heather Scott

"Service is Excellent and rooms are too!"

5
15/03/2016

This was a four night stay and the staff especially Fred the manager was excellent. They made sure we were happy throughout our stay. Complimentary valet parking and a great pool/spa area and the pool was heated nicely for evening swims with my granddaughter. The morning breakfast was good and the rooms were clean and well maintained. Cleaning service was good also. For the location on the West side of LA this was a great stay for us! Thanks again especially to Fred!

"Marcia Cohen"

5
02/03/2016

We recently spent a week at the Best Western Royal Palace Inn and Suites at 2528 S. Sepulveda Blvd., Los Angeles. Although the hotel is currently under renovation, that did not impact our experience. The front desk employee named Fred was terrific. He was warm and welcoming each day. He provided us with valuable information concerning eateries as well as markets. The suite was two rooms with a microwave, refrigerator, and coffee maker. The room was clean and in the main building. Complimentary valet parking was a nice perk. A full buffet breakfast was provided daily with pancakes, fruit, yogurts, juices, breakfast sandwiches, and assorted cereals and pastries. Herbert was one of the valets who always greeted us with a smile. We are looking forward to returning to this property in a few months and seeing Fred and Herbert once again.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Ms. Cohen- Thank you so much for taking the time to give us your feedback from your recent stay with us. We are so glad that we not only met your expectations, but exceeded them. We pride ourselves on our service and make it our mission to ensure all of our guest's feel the way you did when you left. We will share your kind words with the staff. We look forward to seeing you again soon! Kindest regards, Heather Scott

"Review"

4
25/02/2016

When I stayed here the location was good for me to go see the Beaches and Hollywood. Traffic in the area for driving can be extremely busy. I found it necessary to have GPS to navigate for you so it's easier to focus on traffic. Staff at the hotel were ok. Breakfast in the morning was a nice variety which was nice to see. The rooms were normal and clean both days I stayed here.

"Good value, good location"

4
21/02/2016

Super friendly staff, central location, good value - it was under construction, but we were not disturbed once (indicating good management). Would have given it 5 stars if it had adult sized bathrooms in the guest rooms - we are not large people and we were cramped in

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback from your recent stay. We were happy to hear that you enjoyed yourself. We will make sure to share your kind comments with our staff. We look forward to your return in the future. Kindest regards, Heather Scott

"Staying Here Is Like Visiting Family You Actually Look Forward to Seeing"

5
15/02/2016

For over twelve years we visit Los Angeles almost every month, staying from 2-10 days, and would not consider staying anywhere else. A great warm, welcoming and always helpful staff, especially Fred and Celeste at the reception desk - these two are treasures which make every visit something we look forward to. It has large, comfortable and spotlessly clean guest rooms and suites, a good warm breakfast with a variety of offerings, coffee and tea always available a very fair price,free parking, a pool, spa and fitness center, and a convenient location (even better starting in March 2016 when rail service begins a short walk away).

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
5240jordon- We are so humbled by your kind words. We do feel like our guest's are family, and are glad we were able to exceed your expectations once again. We will make sure to share your comments with the staff, and look forward to your return. Kindest regards, Heather Scott

"Good hotel"

4
15/02/2016

Clean and spacious rooms; we had a suite which was great for us travelling with 3 kids. Breakfast selection was very good. Overall, a nice and reasonably priced hotel central to a lot of LA attractions. Easy to get a bus to Santa Monica. Special thanks to Fred who was so friendly and helpful and gave the best customer service we have had so far.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Lara- Thank you for taking the time to give us feedback from your recent stay. we pride ourselves on exceeding our guest's expectations. We will make sure to share your kind words with our staff. We look forward to your return visit in the future! Kindest regards, Heather Scott

"Great Place to Stay"

5
11/02/2016

We stay here every three weeks. We are on a drug trial in LA and live in Palm Springs area. We actually were here every week for two nights for 7 weeks at the beginning. The staff is great - good breakfast. They are just finishing a complete re-model of the rooms, Lobby was done a couple of months ago. Location is good - close to Santa Monica, Beverly Hills and the beach.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
A7122ERwilliamg- Thank you so much for taking the time to give us your feedback from your recent stay. We are so happy to hear that you like the new refresh that we are doing to the lobby and guest rooms. We will make sure to share your kind comments with the staff. We look forward to your return visit in the future! Kindest regards, Heather Scott

"Excellent stay"

5
10/02/2016

We have been coming to this BW motel for at least 10 years . It has always been a pleasure starting with the welcoming staff, especially Fred at the front desk. As seniors we request a first floor and we've always gotten one. The rooms are always clean and inviting. The breakfasts are very good. Fred is the one we connect with to make reservations as he knows us and makes everything go smoothly. He is efficient, warm and respectful. We come at least twice every year.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Louise- Thank you so much for taking the time to give us your feedback from your recent stay with us. I am glad that Fred was able to take care of all of your needs. I will make sure to share your comments with him, and look forward to your return visit in the future. Kindest regards, Heather Scott

"Fantastic Service"

5
23/01/2016

Fred at the front desk made our stay a breeze. Very accommodating to our timeline. Came for a one night business trip and needed everything to run smoothly and Fred and the entire staff ensured that. Definitely plan to book again next time I'm back.

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Thank you so much for taking the time to give us your feedback from your recent stay. I was happy to hear that Fred and the entire staff exceeded your expectations. I will Make sure to share your comments with our staff. We look forward to your return in the future!

"Best hotel, best hotel manager!!!"

5
19/01/2016

I have been staying here for over a year now. I travel often to the area. The hotel is nice and the rooms are clean. Staff is very friendly. My favorite part of my visit is dealing with Fred at the front desk (I believe he's the manager). He calls me by name and makes me feel at home every time. I've seen him do the same for other guests. Always goes the extra mile. I will definitely keep coming back!

Heather S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Hello- Thank you so much for taking the time to give us your feedback from your recent stay. I was glad to hear that Fred took care of you and exceeded your expectations. We value our guests feedback, and will make sure we share your thoughts with the staff. We look forward to your return visit! Kindest regards, Heather Scott

"Couldn't be more helpful"

5
12/01/2016

The room was a good size for us, having the tv room allowed the four of us to put our suitcases out of the way. The bathroom was a little small. If they are renovating I would suggest putting in a pedestal sink, smaller mirror, more hanging space for the towels. I think this would give the tiny bathroom more room. Fred was amazing and couldn't be more helpful. Booked everything for us. Though I was disappointed to find out that on our last tour he was getting a good price for us at the cost of his commission and the tour wasn't that good. I would certainly stay here again. Fred deserves a raise.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear CheckinOutTheWorld, Thank you for your candid response, your suggestions regarding the bathroom will be taken under advisement. I am sorry to hear that you were dissatisfied with the tour that Fred had arranged for you, usually they are pretty good at finding a remedy to satisfy our guest, I understand through Fred that they did offer you an option. but it appears it was not satisfactory, my apologies on their behalf. I will inform Fred of your kind words. We look forward to your return in the near future. Travel Safe, Jeff.

"Great place"

5
11/01/2016

Very clean & spacious room & bathroom, nice TV with lots of channels super comfortable bed & fluffy pillows!!! At check in we received a bag with bottled water & snacks, valet parking free of charge. Staff very customer oriented. The only bad mark was the "Shower area" very small : (

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Ramon R, I am glad that you were able to take advantage and enjoy your in-room amenities. We offer a wide selection of cable channels as well as 2 HBO channels, and our beds are pillow top. BUT starting next week (Jan. 17th) we will begin upgrading our rooms with all new offerings, beds, lighting, soft goods and much much more, so I hope that in the near future you will find the time to visit us again and experience all our new upgrades. We will have your "snack bag" waiting for you. Regards, Jeff

"Williams Bunch"

5
02/01/2016

Family and I, look forward to our visit to Los Angeles . Fred and staff are Professional, attentive and friendly. Great Host !!!! The environment is quite, clean and family friendly. Looking forward to our next visit - never disappointed. I've stayed at this hotel off and on for the past 10 years.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Melba, It's good to hear we did not disappoint. I will inform Fred of your kind comments and look forward to hosting your return in the near future. Regards,

"A Good Inn just got even better"

5
28/12/2015

Love the updates to this BW Inn! We stay here at least twice a year when we visit our family. We always love the staff here. They are friendly, welcoming and helpful. Fred is a great manager! It was always clean and comfortable but now it is even better. They recently redid the lobby and all of the rooms. Breakfast is always very good and the free valet parking in an LA location is excellent!

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Nancy, Thank you for your kind words, I will let Fred know you mentioned him by name. YES, we just finished the Lobby, and will begin upgrading ALL guest rooms starting in Mid-January. I am sure you will be pleasantly surprised & pleased with the new rooms. We look forward to your return to experience the upgrades in person, Fred will be awaiting your return ;-)

"Stay here and use the saved $ to buy a great dinner!"

4
06/12/2015

Centrally located, with free valet parking. We were in the back and upstairs in the C building, which avoids footsteps overhead and was quiet. Comfortable bed, and room has a microwave, and a completely empty small refrigerator, so one could prepare easy meals here. There's even a serviceable table for eating. Included is a continental breakfast of standard quality. Our room allowed adjustment of the temperature down to 63.5 degrees, much lower than in many fancy hotels, which is pleasant as we enjoy sleeping in a cool environment. Service is sweet. Two downsides are the loud fan in the bathroom that comes on when you flip the bathroom light on (we generally kept the light off), and the tiny shower, which approximates the size of the ones in France. Price is very attractive for Santa Monica. The money we saved would have paid for a great dinner!

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Adenine, Thank you for your positive review, I have looked into the issue with the fan noise and have upgraded to a quieter model. beginning in January 2016 we will be renovating all our rooms with updated and modern design, at which time I plan on replacing all bathroom fans as needed at the same time. I also hoped that you enjoyed a great meal with your savings. Until your next visit, travel safe.

"Outstanding customer service"

5
28/11/2015

I arrived at a LAX early in the morning and had requested a (non-guaranteed) early check in so i could prepare for an evening meeting. When I got to the hotel at 10 AM the desk clerk recognized my name and had my room ready. Because the hotel parking is limited to the number of rooms, there is a 24 hour parking valet service . The cheery disposition of the valet, who also carried my bags and oriented me to the room was also a day brightener. The room was spacious, quiet, clean comfortable.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Phillip, I am glad to hear that we were able to grant your request for an early check-in, with the advance notice you gave us, and the fact that several guest had departed early that day, we were able to prepare a room for your arrival. We look forward to your next visit to LA. Regards,

"Nice experience"

4
28/11/2015

This hotel was very clean, had very polite staff members and was located in a place that was convenient to me in West Los Angeles. The breakfast bar was better than most I've experienced. It was a bit pricier than I usually pay, but it's LA, so I guess that comes with the territory. I would definitely stay there again.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Marsha, Thank you for taking the time to critique our hotel. We are proud of our guest services staff, it is always great to hear about their efforts. I will be sure to let them know you mentioned them. Regards,

"Noisey unattractive hotel"

2
28/11/2015

Good location to our son's home in W LA but the hotel is not well run and the experience was less than satisfactory because of noise levels from hallway and adjacent room. We will not stay in this hotel again even thought it is convenient. There is another Best Western farther west where we've stayed before and find it superior to this location.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear JD, I am sorry to hear we did not live up to your expectations. We strive to accommodate all guest, and sometimes, there can be "NOISE". Noise levels can be attributed to various factors, walking, talking, doors. In instances of loud volume, a call to the front desk usually will get it turned down. By the way, that BW west of us, is in fact, our sister property. Possibly on your next visit to see your son, you will give us another chance as we have several room locations, perhaps a different building / location may suit you better. Best to you,

"Good service"

4
24/11/2015

The front desk staff was friendly and let us check in early.The room was clean and had a fridge and microwave.They had a good breakfast with cereal,boiled eggs,fruits,yougurt,toast,etc.We would stay there again if we go to Los Angeles.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear Sally, I am glad that we could accommodate your early arrival. We will look forward to your possible return, hopefully sooner than later. I am glad that you enjoyed our breakfast offerings, we are actually looking on how to increase our offerings to allow an even larger selection of breakfast items. Regards,

"Warm & welcoming staff - nice, clean hotel - Free Wi-Fi"

4
18/11/2015

Check-in was quick and painless, I checked in during evening hours (dark outside). The walk to my room in the building next to the "main" hotel building was not welcomed, but it was okay as very close & since a hotel employee, Valet, was outside, not too concerned about safety. No elevator not fun, but at least only one flight of stairs. Room was nice & clean, comfortable temp and easy to adjust. Bathroom was very clean - all good with towels, toiletries, hair dryer, shower, etc. Good sized bathroom. The room had two folding racks for luggage plus a little “table” that I put my suitcase on. Beds very comfortable. Great to have fridge & microwave, plus unexpected large area with table & chairs. Complementary breakfast did not have the scrambled eggs & breakfast meats I was expecting, but hot oatmeal & cold hard boiled eggs were okay. They did have hot ready-to-go Jimmy Dean breakfast sandwiches as well as pancake maker, fruit, juices, etc. All of the staff was very friendly and helpful from housekeeping to the front desk. The free Wi-Fi worked well. I would stay here again.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Dear LSMT14, Thank you for your thoughtful and detailed review, I am glad that overall you enjoyed your visit with us. I will be looking into the issue you mentioned regarding the walk next door, I did just upgrade all exterior lighting with brighter LED's possibly I will see if there is something else that can be done to make the walk more warm & welcoming. Best to you,

"Convenient location. Very comfortable."

4
11/11/2015

The hotel has a very good location for our trips to Santa Monica, Muscle and Venice Beaches, in addition to Hollywood, Burbank, downtown LA and Newport Beach. The rooms were clean and comfortable, though the bathrooms are small. The staff was very friendly and helpful. We appreciated the free valet parking and the included breakfast. Our group was very happy with this hotel.

"Not a bad hotel."

4
09/11/2015

I stayed at this hotel from Friday, October 23 to Monday, November 2. This wasn't a bad hotel. The rooms were clean and immaculate. The staff there was very professional, kind, helpful, and catered to my ever need. And the breakfast was just fantastic! They had hard-boiled eggs, cereals, fresh fruit, breakfast sandwiches, sweet rolls, and orange juice. It saved me money from eating breakfast out. The room also had a huge bathroom. I have never stayed at a hotel with a bathroom like this before. There was plenty of room in the tub and it even had water jets as well. The only issues that I had with the hotel were these. I have difficulty walking due to arthritis in both of my knees. In fact, it was too difficult for me to walk up to Pico Blvd. to catch the Santa Monica bus. (The Culver City bus also goes by the hotel as well, and stops at Pico Blvd.). I ended up taking a cab to and from the Church of the Good Shepherd in Beverly Hills (where I attended weekend Mass), and coming back from Hollywood. Luckily, my brother from Atlanta came out to L.A., and he rented a car to take us around the area. They are also building a Metro rail line between downtown Los Angeles and Santa Monica; but it's not going to open up until next year (2016). The Starline Tours bus also picked me up in front of the hotel on Saturday, October 24 to take me their Santa Monica bus terminal to take the L.A City/Hollywood tour. The other issue is their swimming pool. It is located in the back of the hotel. The water was not only too cold, the shade blocks out the sun. It is also filthy on the bottom and it needs to be cleaned every day. I even found a couple of dead bees in there. I had to take a bath every time that I got out of the pool just to get rid of any of the germs on my body. They also had a jacuzzi and it wasn't that bad. Otherwise, this wasn't a bad hotel. I may consider staying again at a Best Western the next time that I take a trip out of Philadelphia.

"Small bathroom in suite"

2
04/11/2015

Supposed to stay 14 nights in suite but only stayed 2. Bathroom was too small. Only maybe 18 inches clearance between door & sink. Likewise between sink & shower and sink & toilet area. Also, sitting room did not have A/C and got too hot to sit there. In addition, they were doing a major renovation in the lobby, which meant removing the ice and vending machines. Listings failed to mention these issues.

"Nice Stay"

4
26/10/2015

This Hotel was in a great location, the Staff was great! All folks were friendly and helpful. The furniture in the room was a bit dated but the rooms were clean. I would recommend this hotel to anyone on a budget and looking for a nice place.

Jeff S, General Manager at BEST WESTERN Royal Palace Inn & Suites, responded to this review
Hi Renee, Thank you for taking the time to write a review of your stay with us, regarding the furniture issue, hopefully you noticed the work going on in the lobby (renovation / upgrades) which is almost complete. Next we will begin a complete redo of the guest rooms, including all new furnishings. It is an exciting time now as we head into the new year with a new hotel ;-) I hope that you will be able to stop by and experience the new feel of the guest rooms. Regards,

"comfortable, clean and affordable"

5
26/10/2015

I'm very satisfied with Best Western Hotels. This one has a very at ease energy to it. The staff is very accommodating and friendly. In addition to bedroom portion, the rooms have a sitting room and porch adding to the space. Plus, free parking. A gem.

"location location!"

5
25/10/2015

Close to freeway .beach and downtown!!!! Friendly staff, spotless,comfortable beds. Valet parking... On third floor there is a balcony, which we left window and sliding door open at night!! Great breakfast some thing for every type of eater....

"Pleased"

5
24/10/2015

Friendly, well-spoken staff were helpful with my arrival, finding the two places I was visiting, and with my departure. Bed was comfortable and the facility and rooms were spotless. Easy access to the Westwood area activities, though on a very busy street.

"Good L.A. value"

4
23/10/2015

A good-value hotel near L.A. hotspots such as Beverly Hills, Westwood and Century City. just off the 405 freeway, which also makes it a relatively easy commute to/from the airport. Recently remodeled. The free valet parking is a definite plus.

"Dated and worn hotel in a dingy area, but great service"

3
20/10/2015

What is important to you? If it is all about appearances, don't stay here - the place is dingy and worn, there is no elevator, the bathroom in the room is incredibly cramped, the surrounding area is rundown and probably sketchy at night... but if you care about service, kind and friendly staff, proximity to the highway and a reasonable price, by all means, try it. This hotel was a 10 minute walk from our business meeting and so location was critical for us; the bed was comfortable and in the end, it was a good stay.

"Highly recommend"

4
15/10/2015

The staff was most helpful. The accommodations were clean and pleasant and well furbished. I would recommend this hotel highly. The breakfast was more than sufficient. The decor was attractive and welcoming and quiet for sleeping.

"Close to Getty Center; very urban area; free valet parking only"

3
13/10/2015

My husband and I chose this hotel because it was six miles from the Getty Center art museum, and also close to the Burbank Bob Hope airport. The first impression of the hotel is that it is two stories tall with no parking lot or grounds. There is a sign out front announcing "Complimentary Valet Parking." You have to take this option. There is only room for 3-4 cars to unload in front of the hotel. Those cars need to get out of the way quickly, or nobody else will be able to pull into the hotel. In front of the hotel there is a very small underground parking garage that would hold about eight cars. Maneuvering into the underground lot would be very difficult, so we were glad the employees took care of that. That small lot must be a staging lot, because in the morning, the employees brought our rental car from an off-site location. We were glad we were traveling light and did not have much luggage to take to our room. One of the parking valets/bellmen helped us with our luggage. We were grateful for this, because our room was on the second floor and there was no elevator. The hallway to our room looked a bit narrow and worn. The building is normally locked; you use your room card key to gain access. The hotel seems to consist of a series of two-story buildings spread out along the Sepulveda Blvd. Our room was in the back away from the street. We heard no street noise. The room was comfortable. The bed was very good. The bars of soap were bigger than average. We liked the table/desk with two chairs. There was a mirrored closet where we found two folding luggage racks. I used one and my husband used a short, sturdy table instead. We did not use the TV or coffee maker. There was no upholstered easy chair. The view out the window was of the adjoining building. The WIFI worked fine. We had a single login for all four of our devices. Do not stay at this hotel if you want trees, bushes, pretty landscaping or outdoor seating. We decided to walk to an early dinner at one of the many restaurants on Pico Blvd. The hotel provided a list of nearby restaurants. It took us five minutes to walk to Pico Blvd. We walked past a party supply store, a Dollar Store, a lumberyard/garden store, and then underneath the freeway overpass. We were glad all these businesses were open. Normal-looking families were walking on the street. We did not see any drug-users, drunks or homeless people. We walked to dinner around 6 pm. I would not want to be a single woman taking this walk late at night. The restaurants and businesses on Pico Blvd. seem to be situated right next to each other, up against the side walk. The area is urban, not suburban. I do not have a clear memory, but I think the only parking is along the street. We had a good dinner at Bossa Nova Brazilian restaurant, which is an 8-10 minute walk from the hotel. I was pleasantly surprised by the breakfast. Breakfast is served in the hotel lobby, which is outfitted with tables and chairs. I had a Jimmy Dean egg and sausage breakfast sandwich. The sandwich was warm and packaged in its original plastic wrapper. It was better than the weird scrambled eggs we normally get at chain hotels. There was also fruit, yogurt, pastry, etc. When we drove from the hotel in the morning, about six blocks away near the freeway we saw a homeless man sleeping on a bench. I might have preferred a prettier less-urban location for our hotel, but we would probably have paid a lot more.

"Visit"

5
06/10/2015

We came to LA to visit our daughter who graduated from UCLA and now works in the area. This hotel is close to her apartment and very convenient. We were able to spend quality time and have her show us some of the sights that she has come to know. The area if you ignore the traffic has it all in amount of activities that are available.

"Little gem!"

4
30/09/2015

Stayed here for 4 nights with my boyfriend! Hotel is well located, ess than 15minutes drive from the airport.. Walking distance from shops and restaurants. Also close to bus stop, less than 10 minute walk. Room was clean and tidy! Staff were very helpful and friendly, especially Fred at the front desk! Offer a fantastic complimentary continental breakfast. We stayed on ground floor, the room was a good size with fridge, microwave, safe, comfy bed, spacious bathroom with great power shower! Offer complimentary valet parking. Free wifi! Would definitely stay here again..

"Gotta Love LA"

5
28/09/2015

My wife and I spent almost 2 weeks at this hotel and I promise you that you really get a feel for a place after that length of time. We had 3 days in New York City then flew to LA for the sun shine. The Hotel is perfect for those of you wanting somewhere to lay your head after a long day in the sun, of surfing on the beach. It is close to LAX, close to the Mall, the Beach is a short drive away as is Rodeo drive, Hollywood sign all the good stuff. The hotel is clean, the staff attentive and helpful, the valet service gents are fantastic and make you feel welcome every day. My wife and I will be booking this exact hotel again in 2017 for a week. I have not one complaint, it was exactly what we needed at the end of a long day in the sun... Well done all the staff at the Best Western Royal Palace

"Most Welcoming!!"

4
17/09/2015

We stayed for a week after spending some time in New York. The hotel catered for our needs and the facilities were sufficient. Fred at receiption was very welcoming and always accomodating when it comes to information and assistance. We arrived very early before check in and we were welcomed immediately. The room was a good size and the amenities were comfortable and functional. I was very pleased with the microwave as this helped during those times we brought food back. I have no fault to report -- the hotel requires updating but some renovation is taking place. I will recommend and definitely visit again when I travel to LA.

"Nice hotel!"

4
10/09/2015

We spent 3 days in this hotel. The hotel was great, room was clean and comfortable. Location is great to drive everywhere. It's near to a supermarket, pharmacy and other facilities. Good breakfast and complimetary wifi and valet parking. I would stay again in this hotel.