ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Dragon Gate Inn, Los Angeles

4.0/5  - basé sur 591 notations.
818 N Hill Street, 90012-2395, Los Angeles, United States - See map

Welcome to Best Western Plus Dragon Gate Inn! The Staples Center® Sports Arena is just a short drive away from our Los Angeles hotel, making it easy to catch a game, concert or special performance. When you are staying in downtown, the whole city is just steps away. Our Los Angeles hotel is near the Amtrak Union Station, so guests can opt for public transportation as their vehicle of choice. The Los Angeles Convention Center is also a few minutes away, and many business travelers stay with us while they are in town for an event or tradeshow. L. A. Live and Hollywood are in the neighborhood, making it simple for our Los Angeles hotel guests to make the most of their trip. The Lakers, Clippers, Kings and Dodgers all play their home games nearby and catching one of them is an exciting addition to any vacation. We are centrally located to Universal Studios, too, which is nearly required for adventure lovers and traveling families. The Hollywood Bowl, Microsoft Theater, and Dolby® Theatre are also close to our Los Angeles hotel. When planning your trip, make sure to check out the Music Center, Ahmanson, Disney Concert Hall and Broad Museum, too. Many of our guests are Dorothy Chandler fans, and will want to make that part of their trip as well. There is no shortage of things to do nearby, whether it is shopping on Rodeo Drive or visiting the beaches. If you are staying at our Los Angeles hotel on business, rest assured that you won't have to handle the famous traffic, because you will be close to everything. Some of our regular guests work with USC Hospital or the superior court, federal court or local court. We also welcome many business travelers to the financial or fashion district, and federal and state buildings bring civil servants to the area. Book today and save on your room at Best Western Plus Dragon Gate Inn! Enjoy your stay.

Best Western Plus

Hotel Dragon Gate Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 588 guest reviews
NOTE ISSUED
Excellent
184
Very Good
201
Average
120
Poor
50
Terrible
33
REFER TO NOTICE
Business Business
113
Couples Couples
130
Family Family
180
Friends getaway Friends getaway
61
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Discriminatory Staff"

1
05/09/2018

Seemingly cute and adorned with chinese decorations, this place is definitely a tourist trap, as it certainly was for my partner and me. What was supposed to be a leisurely trip to Los Angeles for the Labor Day weekend turned out to be a nightmare. Not only was it a deserted ghost town (both day and night)- but my room faced the back of a remote building with many dumpsters, the beds were cheap and uncomfortable where I constantly felt the springs poking my back, but more alarmingly- I encountered rude, unprofessional, and prejudiced staff. After calling the front desk to have housekeeping come to clean my room, I was shocked by brazenness and lack of professionalism. They gossiped and spoke demeaningly about us in our native tongue of cantonese, not thinking that we understood every single of word of what they said! I just stood there frozen and appalled. The 2 ladies from housekeeping said they they hated their jobs and couldn't believe that we had the nerve to leave our Do not disturb notice on the door handle in the morning. And hated guests like us and that they had to come in the late afternoon to tidy our room! My partner and I just couldn't believe it. In all the years I've traveled, I have never experienced this level of discrimination. To make matters worse, when I brought my concerns to 3 different BW front desk employees, including Brenda, who stated she was the manager, she was defensive and boldly denied the accusations, telling me that she had never received complaints of her staff before. Honestly, what kind of unprofessional response is this? She did not even take the time to investigate my claims before shutting me down. She, herself, is non-Asian, so without speaking or understanding the cantonese chinese dialect, how can she even make such a preposterous claim? I was simply at a loss for words after that. The only saving grace of this place is the breakfast, as the staff that work there seem to genuinely love their job and care about the hotel guests staying there. I saw many food requests made of them, and they happily obliged to make guests feel special. Even so though, a tasty breakfast does not warrant the mistreatment and discrimination of guests. If I wasn't chinese myself, there would've been no way for me to understand or catch what they were saying. But as a hotel guest paying $200+/ night to stay there, there are way better hotels to stay at in DTLA. Plus, discrimination of ANY KIND is not okay and simply unacceptable. Please save yourselves the trouble of booking a room at this overpriced and poor excuse for a Best Western property.

DGI8888, General Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: The Best Western Plus Dragon Gate Inn treats all guests with the utmost of dignity and respect. We have conducted a thorough and impartial investigation of the matter. There is no evidence supporting the allegations in this review. We pride ourselves on exemplary guest service and going above and beyond to exceed customer expectations. Best Western Plus Dragon Gate Inn

"Pleased"

5
14/08/2018

We were very pleased with our stay here. Everything was very easy from parking, check-in, room, breakfast, check-out. The area was great also. We would definitely stay here in the future. Also, the street behind the hotel is a very popular tourist street that was fun!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for the great review. We are so glad you really had a great time with us and touring the rest of the community. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Location"

4
13/08/2018

52 rooms some quieter in the back over a small strip mall with a coffee shop and massage. underground parking $15. walk from Train station. in the middle of Chinatown. recommended for an event close by. meutermedia

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear MeuterMedia: Thank you for the very nice review. Glad you liked our property. We hope to serve you again for your next event in Downtown Los Angeles. Regards and safe travels, Best Western Plus Dragon Gate Inn

"unusual hotel"

4
20/06/2018

This hotel is situated over a car park and within a small mainly empty shopping complex. The reception staff were excellent as was the car park man who went above and beyond. The rooms were adequate but clean and breakfast ok. Overall a very good but unusual hotel, slightly out of the centre.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Toffee: Thank you for staying with us. The property is going through a major renovation again. That's why all the windows are blocked off. Once we finish you will find this property to be back at its prime. We appreciate your business and we hope to serve you again once we are complete with our construction. Regards, Best Western Plus Dragon Gate Inn

"Convenient China Town location"

4
14/05/2018

From check-in to check-out you'd be hard pressed to find a friendlier, more accommodating staff. The rooms are not large, in fact the bathroom is very small. However regardless of the size, its functional with new fixtures. The room is spotless, its obvious the staff prides themselves in cleanliness. There are 3 floors on top of retail space laid out in a U shape. They do include a breakfast which has the usual choices. However, again its better than other complimentary breakfasts, due to awesome attendants!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Bill: Thank you for the nice review. I will share your compliments with our staff. They all take great pride in their work. We hope to serve your lodging needs again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice Hotel"

4
11/05/2018

Overall, we enjoyed our stay at the Best Western Plus Dragon Gate Inn in LA. We were in LA to see a show at a theatre downtown and this hotel was a short taxi ride away. The rooms are spacious and clean and the beds are very comfortable. Negatives are: the hotel front desk could not recommend a good Chinese restaurant that served food and drinks (beer and wine). As the hotel is located in Chinatown that seemed odd to me; the hotel is non smoking but the 2nd and 3rd floors had a large ashtray with 2 chairs beside it so people could smoke (there is a large open air courtyard in the middle of the hotel). If people want to smoke that badly they can go outside the hotel to do so; the hotel should offer real butter pats not just margarine at breakfast. Overall, a good place to stay.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Algene: Thank you for the nice review. Glad you enjoyed your stay. Regards, Best Western Plus Dragon Gate Inn

"Nice place, nice location"

1
07/05/2018

Nice to see something more than a generic square box hotel. Like the oriental theme. Help was great, breakfast good, just skip the eggs. Location was right where I wanted to be. Really just stumbled upon the place, but I turned out to be the best place we stayed on our vacation. : )

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Chris: Thank you for your review and we're glad you found us. We hope you will join us again the next time you are in Los Angeles. Kind regards, Best Western PLUS Dragon Gate Inn

"good value."

4
28/04/2018

Decent value, nice area, some good restaurants. Not too far from San Antonio Winery. Breakfast served, and also has a fitness room. Easy to find from the freeways. Has fun shopping nearby, and also a nice bakery, Phoenix.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for choosing to stay with us. I hope the next time you visit you will have more time to visit some of the great restaurants in the area. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Convenient to Echo Park"

4
24/04/2018

I enjoy staying at this quaint hotel in China Town that is only minutes from my daughter. Convenient parking located at the hotel ($15 overnight). If you get there late at night, see no attendant, and notice orange cones blocking you from parking, just move the cone and park in the spot. This is done to save spaces for hotel guests. The staff is helpful and breakfast included in rate is a nice addition. I also like that I can walk just outside the hotel and get a great foot massage. Going across the street, one is able to get a back or body massage. The Imperial Suite is a wonderful accommodation; ask about it.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Bymollyjack: Thank you for the nice review. So glad you enjoyed all we have to offer and had a great time around the neighborhood. We hope to serve you again the next time you come to visit your daughter. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Satisfactory Stay near Downtown"

4
16/04/2018

I stayed with my family on a Sunday during spring break. It was a little more down-at-the-heels than other Best Western Plus locations -- but earns the "plus" for me with a good, hot breakfast. Room was clean -- we had an adjoining door, and our neighbors were fairly loud (talking, TV noise) until about 10 & then quieted down. Parking was pretty easy, nice guys in the basement lot will need to double-park and valet your car due to space constraints. Good price, interesting Chinatown location w/ some cool shopping around the corner -- would stay again if needed a low-priced, downtown-adjacent stay.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Kelly: Thank you for the nice review. Glad you enjoyed your stay. We look forward to serving your lodging needs again. Regards, Best Western Plus Dragon Gate Inn

"Pensionär"

3
21/03/2018

Good location central 1 subwaystation from Union station. Nice breakfast. Spacy room (carpet to old). Clean. New bathroom.Wifi only worked outside the room! This part of Chinatown less coosier than other chinese communities.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Pensionar: Glad you liked our location. I apologize for the wifi not being strong enough for you. In the future, please just call down to the front desk. We have an 800 number that will work on your laptop or phone 24 hours a day. Sometimes its as simple as choosing the correct wireless access point for your room. We hope you give us another chance to earn your business. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Close to downtown Los Angeles"

4
20/03/2018

I stayed at this hotel during NBA All-Star Weekend 2018. The hotel is located in Chinatown which is surprising close to downtown Los Angeles. It was an effortless commute the whole entire weekend. The hotel has a China theme and vibe going on. The pros about staying at this hotel are. The location from there to downtown Los Angeles is a short trip. The hotel staff is super friendly and very accommodating. It's the perfect location to explore Chinatown on foot or bike. The cons about staying at this hotel are. My first night staying there I was unable to get the A/C to work. I was told by staff that the A/C is set on a timer. The rooms are located outdoors and you can only access the floors by using your key. I paid for valet and I self-parked my car the whole stay. The valet employee was nice, friendly, and did not park my car once.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear 352MD; Thank you for choosing to stay with us. Glad everything worked out for you. We hope you stay again for the next game in town. Regards, Best Western Plus Dragon Gate Inn

"Wonderful Beds!"

5
15/03/2018

Just spent a night here and it was excellent. Friendly staff, clean room and an extremely comfortable bed! Not much of a view, but that didn't bother me at all. The manager-Joanie Nelson made me feel like a VIP. Thanks.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Ellen: Thank you for choosing to stay with us. Glad you liked everything. I will share you comments with Joanie. She and the staff take great pride on providing excellent customer care. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Not ready for business travelers"

2
11/03/2018

Disappointing stay. While staff was courteous and helpful, the hotel was not business traveler friendly. My room was not tidied up nor provided with fresh towels on the second day. While clean, the bed was sagging and uncomfortable. There were no convenient a/c outlets for computer/cell phone charging in the room (I had to use my own extension cord strung across the room to charge my cell phone at the bedside table). A small thing but there were no notepads/pens available in the room. Breakfast service was not open until 7:15 am, definitely inconvenient for a business traveler needing to be on the go first thing in the morning. I could not find soft drink or snack vending machines in the hotel, a convenience a business traveler needs.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear DayTexas: I'm so sorry we didn't meet your expectations. Not sure why you didn't find the outlets. We have them all built into the lamps located next to your bed. We have extra ones located on the desk next to the television. As for the pens and note pads they are located in the desk drawer. Please in the future, just ask the front desk if you can't find anything. All Best Western properties are required to have these features. For your breakfast, we do have to go breakfast all ready at the front desk. Its just a grab and go. Vending machines are right in front of the elevator and also there is a convenience store right on the property. Please always just ask the front desk person. They will all help you enjoy your stay. Regards, Best Western Plus Dragon Gate Inn

"Close enough to Music Center to work"

4
23/02/2018

We wanted to see Candide at the Dorothy Chandler but were unable to find accommodations in the immediate area, so we picked the Dragon Gate Inn in Chinatown on Hill Street. It is within walking distance from Union Station, the Dorothy Chandler, the museums and Grand Central Market. We felt safe although we have to be honest, our walks were during the day. We did go out at night for dinner, but only immediately around the Inn, and there we felt safe as well. The Inn is quite clean, with spacious, comfortable rooms. The staff is very friendly and helpful. Their advice on restaurants was excellent. We came by train, so we had no experience with the parking or the garage. We would definitely stay there again.

DGI8888, General Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for the great detailed review. Glad you staff gave great recommendations. We hope to serve your lodging needs again for your next great show at the Music Center. Regards and safe travels, Best Western Plus Dragon Gate Inn

"I recommend it"

4
05/02/2018

This was a last minute booking for us it was simple to book. Its in China town it has covered parking plenty of places to eat at. If you don't like Chinese food that's ok you can order something to your room for cheap. The rooms are very nice what you see in the pictures is what you get. It had plenty of room for me and my family. Down the block is the restaurant from rush hour. I would stay there again any time. Great breakfast options also.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for the great recommendation. There is so much more that Chinatown has to offer in terms of restaurant. They next time you are here, please just ask the front desk. We look forward to serving your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"I recommend!!!"

5
30/01/2018

Great breakfast, Ana and Celess is the best!!! Covered parking and easy freeway access… Good experience, simple, easy booking system and confirmation. Amongst the cheapest prices as well… No problems at all!!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Marcelino: Thank you for booking your lodging needs with us. So happy you enjoyed your stay and for the great review. I will share you compliments with our staff. They take great pride in providing excellent customer care to all our customers. Regards and safe travels, Best Western Plus Dragon Gate Inn

"A great place to stay"

5
21/01/2018

BW in general has a good reputation, with the Dragon Gate hotel following their reputation. It's in a good location in the middle of China town, close to lots of different venues downtown. Rooms are very spacious, clean and modern. A better than average breakfast, will stay here again when in the area.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Pjveetwin: Thank you for choosing to stay with us and for the great review. I will share your comments with our staff as they all take great pride in providing excellent customer care. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Beautiful service"

5
09/01/2018

Will definitely use Best Western Plus again. Service and environment was very pleasing. I've used other hotels to stay for vacations in the past and none of them has been as satisfying then Best Western

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Mail498: We are so glad you enjoyed your stay with us. I will advise our staff of your compliments. We hope to serve your lodging needs again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Most excellent hotel"

5
07/01/2018

Hotel rooms were so nice and clean. Hotel staff were all very friendly and helpful. Beds were very comfortable and a good free breakfast too. Definitely recommend this hotel to everyone looking to stay this LA area.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear StepnahieV1985: Thank you for the great review. Your comments will be shared with our entire staff. They all take such pride in providing excellent customer care. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Amazing staff Clean rooms Great location"

5
07/01/2018

Great location, easy access- subways/bus/car rental because stations are walking distance. Cost of parking around hotel is cheap. Saw Malibu to Manhattan beach/ all sites in LA easily. EXCELLENT HOTEL- staff was kind, kept everything clean, breakfast decent. service equal to Ritz/4 seasons. Internet was good. Great value. Spacious rooms.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Afser S: So happy your really liked our location. There really is a great deal to see and do around our property. We hope to serve you again soon. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice location"

5
06/01/2018

The staff could have been friendlier but the room was great and so was the breakfast. Beds were very comfortable and the room was nice. Loved the shower!! Close to things but far enough away to offer quietness. Would stay again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Gabenjan: Thank you for the nice complement. I will speak to the staff regarding their customer service care. I hope you give us another chance to earn your business. Regards and safe travels, Best Western Plus Dragon Gate Inn

"What Happened to Customer Service?"

2
03/01/2018

I was disappointed with the room but more so than anything was the unfriendly staff. Saying "hello", "how are you", "thank you" and maybe even cracking a smile can go a long way. Maybe I had to pay extra for those things.

management421, Public Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Hello: Thank you for staying with us and we appreciate your review. On behalf of our entire management team, I am sorry that we did not exceed your expectations. We strive to provide outstanding service to every guest and we apologize for not doing so. Your comments will be shared with the staff and we hope that you will give us another chance to earn your business. Sincerely, Best Western PLUS Dragon Gate Inn

"BW Standards - Upheld and Exceeded"

5
30/12/2017

This Best Western is a great in every way. The decor and the feel of the hotel is peaceful and relaxing. From the hotel's exterior to the hotel's guest rooms, I have nothing bad to say about it. The beds were comfortable, the breakfast was outstanding and the most essential part of ANY hotel.. the employees. Every employee that I encountered was ALWAYS willing to assist, even if there was a language barrier between some of them. They take initiative and always uphold and exceed the brand standards for Best Western. Stay here, it's worth it.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Nicholas: Thank you for choosing to stay with us. Glad we were able to meet your expectations of a great property should be. I will share your comments with our staff. They take great pride in providing excellent customer care and service. From our parking attendants to our General Manager. Everyone on the property will be excited to read your review. We hope to serve you again on your next trip to Los Angeles. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great Place And Great Staff! We Loved It!"

5
18/12/2017

Loved Miguel who Checked Us In... SweetHeart Ana The Cool And Breakfast Prepare & Helper... Great Manager Skills Jonie Who Even Gave My Daugthers A Lil Christmas Gift. Would Definitely Be Back! No Bugs, No Dirty Sheets or No Leaking Water Problems ;)

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for your compliments. I will share them with the staff. They take great pride in providing excellent customer care. We look forward to serving your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Interesting hotel"

4
12/12/2017

This hotel is a little hard to find (only cue when driving down the street is the big and high up red BW sign). Front lobby appearance was a little tacky, and it was kind of funny how it is positioned in the tiny mall. The room is nice, very well kept and modern looking. Staff are very nice and friendly. Its close to downtown and J-town. Free breakfast is nice. Great value.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Vincent: Thank you for staying with us. Glad you enjoyed your stay. We look forward to serving you again. Regards, Best Western Plus Dragon Gate Inn

"Comfortable room"

5
12/12/2017

We were evacuated from the Creek fires. We booked 2 nights at this hotel. Very comfortable. Close to many restaurants and close to work. We were happy to stay and the rate we were given was fair. We tried other hotels but very expensive in the area. This was definitely reasonable

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for choosing our property during this difficult time. We understand and made it our goal to not take advantage of our guests in such disasters. Please let us know if there is anything else that we could have done to make your stay more comfortable. Take care, Best Western Plus Dragon Gate Inn

"Good value in a nice location"

4
08/12/2017

Decent rate walking distance to restaurants, very good Chinese rest. nearby. Breakfast is quite good but would be better if served on real plates, which is uncommon in the US. Rooms are large, bathrooms nice. Location is China Town which is interesting. TV in rooms.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for you great review. Glad you enjoyed your stay while with us. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Overnight near Union Station"

3
06/12/2017

I spent one night at this hotel before a morning train from Union Station. The hotel is conveniently located in Chinatown less than one mile from Union Station. The desk clerks were very nice and they served a nice breakfast. The breakfast room staff was really nice allowing me in a few minutes early while they were still setting up. My room was large but oddly shaped. The bed was comfortable and the T.V. and Internet worked great. The bathroom was very small, especially the vanity area. It was a little noisy in the night. All the rooms open into an outdoor courtyard with shops on the first floor. The noise from the courtyard echoes and there was a bit of noise when a group returned to the hotel late at night.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Island Guy: Thank you for sharing your comments with us. Glad our staff performed for you. In the future, if there are a group of people making noise. Please just phone the front desk, our staff will know what to do to fix the problem. Glad you liked and enjoyed the area and our property. Regards, Best Western Plus Dragon Gate Inn

"Nice stay"

4
24/11/2017

I was a bit weary to stay at this hotel. However, from the moment I drove into the garage, I felt ok. The attendants were nice, room was comfortable (though traffic was audible) and breakfast was good. I would probably stay here again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Deidre: Thank you for giving us a chance to earn your business and we didn't disappoint you. I will share your compliments with our staff. We look forward to serving your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Chinatown Hotel"

5
14/11/2017

Great staff who are willing to help and provide suggestions for restaurants; clean and pleasant hotel. Wonderful food and shops within walking distance. Very affordable hotel near downtown LA. Highly recommend.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Renem: Thank you for choosing to stay with us. Glad you access our staff to learn where all the wonderful restaurants and shops that all around us. We hope to serve your lodging needs again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Ok but..?.???"

3
12/11/2017

People on reception helpful and friendly, bedroom large as disabled room (only one left on boking). Very clean. Not best location as start of Chinatown. Not a lot to do and very limited on good restaurants. Nearest station about 20 minutes walk, which in searing heat not good. Public transport only other option. Doesn't have a bar, just a breakfast room and small room with 2 computers. Breakfast room although clean its a Throw away Hotel. Breakfast was quite good but very off putting with paper plates and plastic knives,forks,spoons and cups.coffee machine in room but paper cups! !!!! Cleaning staff cannot speak English. nothing to do in evening apart from restaurants. Went to one which had been recommended and it was very nice. The other couple of days went to an Italian restauran which again had been recommended but needed to get taxi. Area very sad and quite dirty

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear William: I'm sorry you didn't find any good restaurants. Here are a few that are just a few blocks from us. Howlin' Rays - its the newest rave restaurant Philip The Original - Little Jewel of New Orleans Chego Yang Chow Lasa - made the Jonathan Gold list Burger Lords - gourmet burgers. These restaurants are all with in walking distance. I'm sorry you went to the main terminal for Amtrak. There is actually a Chinatown Station that is right around the corner from us. Please, in the future. Always speak with any front desk person no matter which property you stay at. They will always know where to eat, where to catch the train, bus or in our case the DASH which is mini bus that serves Downtown Los Angeles. I do hope you give us another chance to earn your business now that you know what is really around us. Regards, Best Western Plus Dragon Gate Inn

"Best Hotel Ever!!!"

5
08/11/2017

This is such a nice, clean and wonderful hotel! The staff are very professional and accommodating! The rooms are HUGE and so comfortable. The breakfast is AMAZING!! And the location is so convenient and close to everything. I? will definitely be visiting again. Thank you for the best stay ever!!

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Greetings! Thank you for your kind review. Our staff works very hard to make every guest experience enjoyable and it is heartwarming to know that their efforts are appreciated. We hope you will join us again soon. Best wishes, Best Western PLUS Dragon Gate Inn

"Clean, huge rooms in China Town"

5
24/10/2017

We booked this room directly through Best Western for a really reasonable rate. The room was huge and extremely clean. Even though it's off a busy road, it was extremely quiet. We couldn't check in early because they were booked, but they still let us use their bathroom early. I would definitely recommend this place!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for choosing to stay with us. We hope to serve your lodging needs again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great Location"

4
23/10/2017

We booked a room for an overnight stay after seeing an opera at the Dorothy Chandler Pavilion.This property is perfectly located for visiting the museums and concert halls on Grand Ave. A lot of reasonably priced restaurants within walking distance in the area (Chinatown). I believe that it's convenient to Dodger Stadium as well, as there were Dodger fans there for the playoff game during our stay. The room was very clean, seemed to have been recently renovated. There is a lot of space in the guestroom but the bathroom is quite small - almost no room around the sink to place or hang anything. They could have allocated the space a little better. Also the room had a refrigerator but no microwave.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for the nice review. Glad you enjoyed staying and going to the opera. We hope to see you at the next show. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great value, Great property"

5
19/10/2017

Excellent price for the proximity to downtown LA. Very clean, nice decor, large room, extremely pleasant staff all around. My only complaint was the bed sagged slightly, but not uncomfortably so. Could probably use a replacement in the near future. We will definitely stay again if we're in the area.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Asantet: Thank you for choosing to stay with us and for the great score. We look forward to serving you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Funny experience in an expected hotel"

5
18/10/2017

I am a SOLO traveler and I was traveling since march. In USA most of the Hotels ask a deposit at the arrival. Everyday I changed hotel and if I need to hold a deposit on the credit card is just crazy because the bank hold the amount for days or months, on top of that, the credit card has limits as well, so make some payment will be a nightmare for who change everyday hotel. I asked at the Receptionist to take the payment of the room straight away and if they could take the deposit in cash but I was happy because they do not ask for a deposit at all. AMAZING! The Receptionist explained everything about the hotel, check in, check out, elevator and breakfast. The hotel is in Chinatown but it is quiet an clean. They have a private parking for $20 at night with video surveillance. They are very nice. The breakfast is included and is very good. In USA, in a lot of hotels, they do not have Breakfast included at all. Was a surprise. The rooms are big, clean and the bathroom was renovated. The hotel is central, you can walk to all museums and bars. I was supposed to stay one night but I decided to stay 2 nights because was one of the best quality/price/service hotel in Los Angeles area and I felt welcomed. The customer service was amazing, breakfast was amazing, rooms are perfect. I suggest this hotel for Solo travelers but also for couples and family. No suggestions at all for you. Thank you. Remember: The important thing for a client is to be helped and understood, the furnite is a must!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Thank you for the great review and score. We hope you enjoyed the rest of your travels. Regards , Best Western Plus Dragon Gate Inn

"Very noisy room and smoke"

3
17/10/2017

Negative: Smoking is allowed right outside non-smoking rooms. Smoke enters the non-smoking rooms. Our room was on a very noisy street, even though I asked for a quiet room. Positive: Rooms are very clean and good size. Breakfast staff are very polite and helpful.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Skipin: Thank you for choosing to stay with us. I apologize for the smoking section. We try our best at managing all the smokers that do stay with us. In the future, please ask again at the front desk if you aren't satisfied with the room you are assigned to. They will do their best to make things right for you. Regards, Best Western Plus Dragon Gate Inn

"Hidden Gem"

3
14/10/2017

This had a nice big room, open to the outside. Not seen that in a while. No view. Bed are ok but a little firm. Nice desk people. Short walk to a lot of Chinese Restaurant and of course China Town. Nice breakfast. I would stay there again, Union Sta within walking distance.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Ran: Thank you for choosing to stay with us. glad you were able to try some of the best restaurants Chinatown has to offer. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Draogn Gate Inn

"Clean rooms but below average breakfast "

3
04/10/2017

Rooms are clean, the front desk receptionists were very friendly and helpful, offered water bottles and cookies everyday. The hotel staff could not provide thin pillows when requested. The breakfast was all cooked in a microwave and the very friendly server confirmed it when asked, anyone could find it quickly from the food texture and after tasting it. The parking is in the basement and a parking attendant guides you to park and take out your car. No pool. The Hotel is located in Chinatown. A good Chinese restaurant, Yang Chow Restaurant, and other Chinese shops are located only a block away.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Like: Thank you for the nice review. Sorry you didn't like our breakfast. You can ask the staff to make your something to your liking in the future. Regards, Best Western Plus Dragon Gate Inn

"Actually 3.75- Early Morning traffic was my headboard."

4
30/09/2017

The higher the room#, the further away from Hill St. your room will be. Having no carpet in the room was a Big Plus for me. While I didn't go to China, I did go to Japan and the courtyard the hotel is wrapped around reminded of that backstreet/neighborhood ambiance I came to love during my time in Japan. And then of course, it's in Chinatown! Loved the shower. I'm 6'2" and I fit under the rain-drop type shower head! That didn't happen in many of the hotels I've gone to. Took a picture. Great morning buffet. Great people working there.

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Greetings Samuel: Thank you for staying with us and we're glad that you enjoyed our newly remodeled guest rooms. Our staff works very hard to provide an enjoyable experience for all of our guests, and it is heartwarming to know that their efforts are appreciated. Please join us again the next time you are in Los Angeles. Best wishes, Best Western PLUS Dragon Gate Inn

"Two Night Stay"

4
16/09/2017

I was attending a sorority luncheon in Beverly Hills. It was difficult to find a Best Western in the area that took pets. I have a welsch corgi and they take pets. When I checked in, they gave me a bag with dog treats and a cute plastic bone filled with poop bags.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest: Glad you enjoyed your stay with your pet. Our staff run loves animals and they are the ones who run our Pet Friendly program. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Good Location"

4
02/09/2017

The hotel's location is a definite "plus" with Union Station and Gold Line Chinatown metro stop nearby. Besides the metro and train connections at Union Station, both the Dodgers Express and the FlyAway bus to LAX also stop there. Its location affords easy public transport to Universal Studios and Hollywood by the Red metro line as well Good breakfast, nice variety of hot and cold foods. Being on the edge of Chinatown, there are plenty of good eating options (Chinese food) in the area. The area around the hotels seems a bit dodgy but we did not feel unsafe at any time. The hotel itself has very good security.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Sicamous: Thank you for the great review. You did a great job giving out all the public transportation that is right near us. We also have the DASH mini bus which just circulates in Downtown Los Angeles and runs every 5 minutes from 6 am to 6 pm for $0.50 per person. Chinatown is also home to many of the new celebrity chiefs that have opened their second locations here. I hope the next time you visit Chinatown you have the time to check our some of these new " Hip" restaurants. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great integration of the hotel in Chinatown"

5
20/08/2017

Loved the decor and whole chinatown appearance of the property, helpful staff, gave free treats to my puppy, breakfast was included in the room rate and had lots of good stuff, location of the hotel is safe even so I prefered doing my walking around in the day time.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Der JAss 787: Thank you for choosing to stay with us. Glad our staff performed to your expectations. Our staff loves pets and its no wonder that they will always give treats to them. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Imperial Suite Awesome"

5
20/08/2017

Amazing across the board for the room. Vibe of the Hotel was ultra cool and walking distance to anything I needed even though I had a car. I would come back and highly suggest this to anyone as a place to stay going to a dodger game or to see the Lakers / Clippers play.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Damon: Thank you for the great review. So happy we met your lodging expectations. We hope to serve you again for the next home game. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice amenities for the price"

4
17/08/2017

I stayed at the hotel for three nights on a business trip and it had everything I needed. The rooms are very large and nicely done - the bathroom and shower looked like they had been recently renovated and I had a nice view of city hall and downtown. There was free internet, a suitable desk, and a very nice flat screen TV. The elevator was slow but there are only three floors, so it wasn't much of an issue. The parking garage below does have tandem spots, but the staff was quick to move cars when I was blocked in, and the in/out privileges was definitely worth $15 a night.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Mark: Thank you for the great review. Glad you enjoyed your stay and we hope to serve your lodging needs in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"In the Heart of Chinatown"

5
17/08/2017

Dragon Gate Inn is right in the heart of Chinatown. The décor and location gives you a taste of Chinatown. I would definitely come back and stay here. Only negative NO POOL...but it wasn't needed as I was barely in the room I was out exploring.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Nancy: Thank you for the great review. So glad you enjoyed your stay. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Very caring Best western"

5
16/08/2017

The Dragon Gate Best Western has been very caring for many years, but to our surprise they have now remodeled and made it very cozy. Located in China Town the decor fits very nicely. Not only do they have the breakfast but they also have a very nice market just down the hall from the entrance that has the usual snacks but also pizza and sandwiches and right across the walkway are several small shops. It is centrally located to all the shopping and restaurants of China Town. Employees are awesome and attentive and the rooms are clean and cozy. Any problems are taken care of immediately. The only draw back is no swimming pool.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Trinnybell: Thank you so much for always choosing to stay with us. We know that there are many properties for you to choose from so we really appreciate your business. Glad you like our remodel and I will share your review with our staff as they take great pride in providing excellent customer care. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Non-smoking means non-smoking"

2
16/08/2017

I reserved a non-smoking room. My family and I had to spend the night in a room that will filled with a residual nicotine odor. It gave us a HORRIBLE headache the entire stay. Before you post a room as non-smoking, you should examine the room and make sure there are no residual nicotine odors, if so, then clean the room thoroughly.

"Read my reviews. 15$ parking fee and breakfast late service"

3
13/08/2017

Breakfast starts late 15 $ / night parking fee Room were clean You must ask to replace your bed sheets there is a card in each room to do so Front desk were friendly No parking warden available after 10 pm. So if your car parked behind a two row parking lot you will be stuck and can not pull out your car from parking. It is at middle of Chinatown

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Moh252: Thank you for your review and I'm sorry that you did not enjoy your stay. While the majority of our guests are able to join us for breakfast, a few have an early departure time. For those guests, we feature a to-go option that is arranged through our front desk staff. As for the parking, we are in an urban location. Land is very scarce and we must do what we can to provide parking for our guests. Being able to move cars around allows us to accommodate all of our guests. We do hope your will give us another chance to earn your business. Sincerely, Best Western PLUS Dragon Gate Inn

"right in chinatown"

4
10/08/2017

normally I stay near union station los angeles. this hotel is futher away but in walking distance of union station. very nice hotel. with oriental desighn. management was friendly and helpful. the room was very large and clean. very quiet and near shopping. fast food -subway and burger king are a 15min walk away. I was very surprise of the amont of food for breadfast. very good.enjoyed my stay.

"Last minute trip with family"

5
23/07/2017

Very nice place. Very close to Dodger stadium! Staff and hotel the was great for the money we paid. The family was happy and satisfied that's for sure. Just wish the Dodgers would have pulled off a win.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Gabriel: Thank you for choosing to stay with us. I will share your compliments with our staff. They take great pride in providing excellent customer care. Sorry about the Dodgers. Perhaps the next time you stay with us, the Dodgers will do better. Hope to serve you again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"welcoming presence"

5
23/07/2017

I was a seniore traveling solo with a child. We had a lay over in LA. Dragon Gate seemed like a good choice to amuse the child. Great staff, Very welcoming. We felt safe. The room was spacious and well appointed. Clean. Quiet enough in an urban setting. The SHOWER was possibly the best I have ever used. Breakfast was well above average.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Peggy: Thank you for the great review. I will share your compliments with the staff. They take great pride in providing excellent customer care. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Convenient and clean"

4
20/07/2017

We originally booked 3 nights here but when we arrived we found that our reservation had been cancelled. Since I booked through another service I think it was their mistake not the hotels. The girls were very nice at the desk and could accommodate us for one night. I will note that they would not help us get a room for the next 2 nights. It was a super busy weekend with a huge concert going on at Dodger Stadium. Our night there was fine, nothing super special. Room was clean, that's what counts. We were surprised to find 2 sets of ear plugs sitting on the bedside table. It was quiet though. And our room was right up front. $15.00 to park was pretty steep. Elevator was really slow. I liked the area, it was fun wandering around Chinatown. Seemed very safe.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Cheryl: I'm glad you enjoyed your stay with us. I spoke with the staff regarding your booking. You are correct, the mistake was made by the 3rd party. We always encourage our guests to book directly with us so we can own the responsibility if a mistake was made. So sorry we weren't able to accommodate you for the other nights. You are also correct, there was a huge concert in town and we have been sold out for months. We like to be proactive that's why we provide ear plugs. Just in case concert goes are still singing their favorite songs when they come back to our property. I hope you understand and give us another chance to earn you business. Regards, Best Western Plus Dragon Gate Inn

"Broken Elevator"

1
19/07/2017

Front desk should have told us before taking our payment the elevator was broke, especially being our room was on the 4th floor! The worse part was after making it from the underground parking up to my room with luggage, seeing the cleaning crew using the elevator telling me it only works sometimes........ not cool.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Not Happy: I'm apologize for the elevator breaking down. Please know that we had extra people on staff to help you with your luggage. They should have communicated better with you. Please in the event like this , just speak to our desk. We would have assigned staff to carry your luggage for you. That's what they were doing when you were waiting. We just ask for a little patience to handle all the traffic. Regards, Best Western Plus Dragon Gate Inn

"Convenient, safe, clean"

5
18/07/2017

Safe, clean, convenient location. Good stay. As an older adult woman I was totally safe to wander China Town alone. The hotel was clean, off street parking was great. The room was quiet and well appointed. Breakfast was wonderful, I was able to have gluten free products, but you have to ask for them. Dodger Stadium is one mile away and if you use the Academy Gate D, you are in and out in a jiffy. We left a concert and were back to the hotel in 8 minutes (I timed it) that is incredible!! I would definitely stay here again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Dora: Thank you so much for the great review. Our staff takes great pride in providing excellent customer care and safety is definitely one of the items we address with our staff. We hope to see you again at the next great concert at Dodger Stadium. Regards, Best Western Plus Dragon Gate Inn

"Good location, ok "American" breakfast"

4
16/07/2017

This hotel had a good location for exploring LA: we parked in the hotel´s garage (15$ per night) and used Metro (Union station at a 15 min walking distance from the hotel) to reach Hollywood. We then got Hop on- hop off passes for a day, and used the "purple line" to get back to the hotel. Walking around Chinatown was fun as well, also only a 10 min walk to Olvera street. Breakfast was good (pancakes, waffles, eggs, bacon/sausages, fruit, pastries/bagels/bread, cereal) and staff exceptionally friendly and helpful. Room was basic 2 queen bed: beds comfortable, room clean but little worn down. Dinner options in the neighbourhood are mostly limited to Chinese food (not surprisingly ;)), the voted "best Chinese restaurant" situated just behind the hotel. We also tried "Burgerlords" (walking distance), which we liked.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear HanneVK: So glad you got a chance to take advantage of our great public transportation system. It really is the easiest way to get around town. Plus the savings on parking is great. Sorry you didn't have enough time to try all the restaurants that we have just a block from us. IE> Howlin Rays, Chego, and other great pop up restaurants around the corner. So there is more to Chinatown than just Chinese food. Perhaps you can make another trip just to eat..... We hope to see you again. Regards, Best Western Plus Dragon Gate Inn

"Best Breakfast Buffet Ever, Amazing character, and always something to see."

5
10/07/2017

I recommend the Dragon Gate to people all the time. I take classes at USC Medical Center, regularly, and it is my go to Hotel. It is very close the the medical center, downtown, and is in the middle of China Town. It's also a stones throw from Dodger Stadium. I have walked around the China Town district all hours of the day, and up to 10 at night, and always felt safe. It is amazingly clean, with appropriate Chinese decor, and surrounded by great restaurants. Before and between classes I like to wonder around China town. It has an amazing street market, and wonderful street vendors one block behind the hotel. If you are looking for character, cleanliness, efficiency, and the best breakfast buffet you have ever had at a hotel.. this is the place for you. Speaking of the breakfast buffet. You get your choice of. Cereal, Fruit, Pastries, Waffles, Pancakes, Eggs, Potatoes, Sausage.. I probably forgot something. You even get cheese and salsa for your potatoes. I really like it.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear 559jeannad: Thank you for your continued business and great review. We appreciate earning your business. We hope to serve your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"good on first view"

3
08/07/2017

very bad service. no / very bad internet in room. Impossible to work with. Staff asked me to call directly at internet provider's hotline. Price-value-ratio is far away from acceptable. I'd never go there again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Thomas: Thank you for choosing to stay with us. I apologize for the inconvenience of a week wifi. We have contacted our wifi provider and advised them of your room number so that they can work on the wap closest to your room. I know our front desk gave you the number to our IT people. Its not because they don't want to serve you, its because the IT people are much better at solving the problem. Sometimes it could be a reset on the computer or even simply choosing the correct WAP that is near your room. I hope you understand and give us another opportunity to earn your business. Regards, Best Western Plus Dragon Gate Inn

"Road Trip"

4
06/07/2017

Stayed at a number of Best Western Hotels during my West Coast road trip. This Best Western hotel was very clean and nicely furnished and I would stay there again. However, I would not drive my SUV through the courtyard, down the ramp to the underground garage. The curve entering the ramp is much to narrow and hazardous to large vehicles.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Gwendolyn: Thank you for staying with us. We really appreciate your business. Glad you found our property to meet your expectations. Sorry for the tight driveway, We do have a second driveway which is double the size. I hope you were able to use that driveway to exit the property. Regards, Best Western Plus Dragon Gate Inn

"LA Chinatown"

4
06/07/2017

Nice hotel in downtown Los Angeles in walking distance to Overa Street, restaurants, and museums. We took buses that stopped on same block. Breakfasts every morning with hot and cold foods got us going.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear CharlessA5304CY: Thank you for the nice review. So glad you were able to get around town with public transportation. We really do have the best public transport because we are located right in the hub of all transportation services. Glad you had a great time. Regards, Best Western Plus Dragon Gate Inn

"Very good"

4
06/07/2017

We enjoyed this hotel. It was only a $6.00 taxi ride from Union Station. The rooms are big and clean. The courtyard has a cute gift shop and an affordable and very good massage place. All in all, a bit pricey for what it is, but that's LA for you! It included breakfast that had a nice variety and the staff were all pleasant to deal with.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Lara: Thank you for your business. So glad you enjoyed your stay and had a chance to get a massage on this trip. They do a wonderful job. I will share your comments with our staff as they take great pride in providing excellent customer care. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great place to stay close to Amtrak!"

5
04/07/2017

Very friendly welcome and service. Clean and comfortable, ample varied breakfast. Highly recommend! Try to ask for third floor to avoid hearing footsteps from above if you are a light sleeper, but they provide earplugs!

"Highly recommend"

5
27/06/2017

I really enjoyed staying at this hotel. It was clean, quiet, and was decorated with lovely Chinese details. It was right in Chinatown and seemed like a safe enough area. We walked both ways to Dodger's Stadium with no problems. We really enjoyed strolling around Chinatown and dining there. All of the staff were super friendly, and they provided a really nice breakfast. The parking attendant was a really polite and friendly guy who always greeted us with a big smile. It was a good value for being downtown LA.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Linda: We are so glad you enjoyed your stay with us and that our staff met your expectations. I will share your great review with them as they take great pride in providing excellent customer care. I hope to see you at the next Dodger Game. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good value, good location"

5
26/06/2017

The recently remodeled rooms were clean and nice. Good water pressure in the shower, and comfortable bed. Great location, walking around Chinatown was nice, and it's extremely close to downtown and Union Station.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Robot: Thank you for the great review. We are so delighted that our property meet your expectations. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Worst experience ever"

1
25/06/2017

When we arrived my booking had been cancelled, and I had to pay for an upgrade in a suite at a reckless price for 2 nights as all hotels were booked close by. Receptionist and manager were not helpful, even disrespectful and refused to help and compensate. Had to book on line again in order to stay with my colleagues again at a reckless price of 300 dollars way above the value of this hotel. Then during the stay during two night there was a lot of noise in neighborhood rooms and my colleagues couldn't sleep at all. Not recommendable characters were wandering around and reception did not want to do anything nor calling the police. On top of that breakfast is just below acceptable standards for a chain hotel. In summary if you think about going to this place, just forget it and find another place.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Hugues: I'm sorry you had this experience. Unfortunately you booked your reservation with a EXPRIED CREDIT CARD. We cannot hold rooms without a formal method of payment. Since you booked your reservation online , there was no way for us to contact you. Please be careful in the future when you book your own rooms. There is no way that we are at fault since you booked it yourself. Best Western Plus Dragon Gate Inn

"Surprisingly great stay"

5
25/06/2017

We had a great one night stay. The staff were very pleasant. We asked to get checked in early since we've been driving for 3hrs but unfortunately they're very strict on sticking to the 3PM check in no matter what. They did offer to have your luggage be left at the front desk if necessary. We walked around Chinatown and ate at a couple of restaurants that are just walking distance. We parked our car at their underground parking which is 15$ a night. We took uber to the dodger game that night also and it was very convenient. The noise level wasn't too bad. The only loud noise you'll really hear at night would be the AC turning on automatically. The room looked renovated and it was clean. We had breakfast the next day and it wasn't too bad either. They had both pancakes and waffle makers. Dry cereals and pastries. Plenty of drink choices. We noticed they even have a little fitness center and a section for computer use. Overall the stay wasn't too bad. Like I said the staff were helpful and friendly just wished they'd let people be able to check in at least a couple hours earlier if rooms available.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Enrisel: Thank you for choosing to stay with us for the Dodger Game. Glad our staff and property met your expectations. We do only guests to check in early. This is only possible when the guests from the night before leaves early and allows our housekeeping staff to process the room. Unfortunately, that day many people didn't leave early or even on time. We would hate to rush the housekeeping staff to clean your room and then have you disappointed that something wasn't cleaned or it wasn't prepared to your expectations. I hope you understand. We look forward to serving your lodging needs for the next Dodger Game. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Recommendations"

3
24/06/2017

Not great,, problems need to address for future changes , Please review the details at other section especially for the gym and room notice. It was pretty upset of those 2 areas. Please change it. Thanks !

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear 858Lucyy: I'm sorry you didn't find the water and the towels in our gym. We do have signs on display that advises our guests that we have bottled water and towels at the front desk. Please always speak to our front desk when you are unable to find the items that you are looking for. Regards, Best Western Plus Dragon Gate Inn

"Vacation in LA"

5
18/06/2017

We loved this darling hotel in the middle of China Town in LA. The staff were wonderful, helpful and had excellent customer service. It was close to public transportation which was a plus. We would stay there again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Robin: Thank you for the great review. We hope to serve your lodging needs again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Dodger Game "

5
14/06/2017

This place was perfect. Very friendly staff and very clean rooms.. Great place to stay if heading to a Dodger game. Close to some good places to grab a bite to eat. So glad i found this little gem in China Town.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Stevesgirl: Thank you for choosing to stay with us. I'm glad you stayed here for a Dodger game and I hope the Dodgers won that night. We hope to serve you again for the next Dodger game. Regards, Best Western Plus Dragon Gate Inn

"Good choice for its location"

4
12/06/2017

Picked this place because it was close to the dodgers ballpark (walked there took about 20-25 minutes each way). There is a free shuttle the city offers a few blocks from the hotel if you would prefer that to walking. Rooms were standard and clean. Check in and parking ($15night) was friendly. Breakfast was standard. Bathrooms were modern and new. Our room #308 (top floor) was pretty quiet. The hotel could use to add a door sweep as there is a 1" gap and this would help with sound dampening.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Love2dine: Thank you for the great review and the tip. I have shared this with our maintenance people and they are looking into right now. We hope to serve your lodging needs for the next Dodger Game. Regards, Best Western Plus Dragon Gate Inn

"Great Place in Chinatown"

4
07/06/2017

Stayed for one night in May 2017 before catching a flight from LAX the next day. Was very pleased with the room and the service at the front counter. Breakfast was OK. Liked that it was walking distance from Dodger Stadium and really enjoyed waking around Chinatown.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Michael: So glad you were happy with our property. I hope the next time you are here for a Dodger game you can spend a little more time exploring Chinatown. There are so many historic sites to visit and restaurants to eat at. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice place"

4
02/06/2017

Great dinner around the corner. Breakfast was great. Great location and recommending the hotel to a colleague because of location and price. The rooms are physically a little awkward, but it works. The shower is great.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear James: Thank you for the nice review. So happy you enjoyed a great meal while staying with us at the Dragon Gate Inn. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good location for LA and Pasadena"

5
29/05/2017

We came on a busy weekend. Over $200 a night and we were lucky to get that. Room was comfortable and relatively quiet. (Why do people raise their voices in hotel hallways)? We were a straight shot down the lovely 110 freeway from Pasadena. Only issue was Internet being slow. Not sure how to access the advertised T1 line. But the wifi in the room was definitely on the slow/stop side.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Monica; Thank you for the great review. Glad you were able meet your standards. In the future, please just ask the front desk regarding any issues. For wifi. we have a 24 hour tech to answer all your questions. We hope to serve your lodging needs in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Not Good"

1
28/05/2017

You have to give your keys to a guy in the car park while you're not driving your car so he can drive it and move it out of people's way if need be and my room and cigarette butts all over our balcony

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Guest bh325940: Thank you for your review. I took the time to inspect all the rooms that has a balcony. I'm surprised by your comments, none of the rooms had any cigarette butts for me to see. As for the parking. It isn't uncommon for parking attendants to ask for your keys. As you know. We are in an urban downtown location. Land is very scarce, so we have to do what we can to provide parking for our guests. Being able to move cars around is just one of the many things that we have to do to accommodate our guests. This is the only way we can keep your parking rates reasonable, unlike to other properties that charge upwards of $50 per night for parking. I can understand why you would be upset with the parking arrangements if you aren't used to a downtown location. I do hope you give us another chance to earn your business. Regards, Best Western Plus Dragon Gate Inn

"excellent for the money"

5
24/05/2017

enchanting entrance - very helpful staff - breakfast nicely laid out with the usual items cereal bagel cream cheese etc room was quiet even though it is located on main street only problem is lack of shopping facilities close by (pharmacies etc...)

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Hello Victor; Thank you for the nice review. Glad you enjoyed your stay. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Visit Hollywood, Chinatown, and Doger Stadium"

4
17/05/2017

I traveled with my two teenage boys to see Billy Joel in concert at Dodger Stadium. We stayed at this Hotel between downtown Hollywood and the stadium. This hotel was clean, the staff were friendly and helpful, and the rooms were recently re-furbished. the parking was underneath the building, and very tight, but the attendant was amazing. he helped us park and had our car pulled out and ready when we checked out. The breakfast was filling (even for two 17 year old boys!), and had a nice variety of foods. The fitness center is large, but the machines are a little old. Around the block is one of the best Chinese food places ever! Yang Chow! Try the lemon scallops!

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Heather: I'm so happy that you had a great time at our property during your stay for the Billy Joel concert. Regards and safe travels, Best Western Plus Dragon Gate Inn

"it's chinatown jake"

4
16/05/2017

This hotel makes a lot of sense if you're planning to spend time in both downtown and Echo Park. The rooms are fairly large and clean, and the bed was comfortable. It's darker and more spartan than some of the newer hotels downtown, but it's also at a different price point, especially on weekends. Chinatown is becoming an interesting destination, with great food within a block of the BW Dragon Gate at Howlin' Ray's Hot Chicken and Baohouse, and a cool bar another half block in the other direction at Melody Lounge. Take the train to Union Station and you can walk.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Charles: Thank you for the great review. And your line "Its Chinatown Jake" wasn't lost on me. Lol.. We have the poster in our Breakfast room. Regards and safe travels, Best Western Plus Dragon Gate Inn

"The Right Choice when in LA"

5
08/05/2017

Your chances of being disappointed with this hotel are very slim when you are looking for a very comfortable, nice, and clean hotel with extremely friendly front desk people. I have been here often and certainly plan on being there often again. It is very close to Dodger Stadium and very near downtown LA. It is in China Town and feels very safe. Great place to stay!

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Allen: Thank you for your kind review. It has been a pleasure to have you as our guest and we look forward to seeing you again in the near future. Go Dodgers! Best wishes, Management – Best Western PLUS Dragon Gate Inn

"Recommend this hotel"

4
29/04/2017

This hotel is clean, reasonable, great location to downtown areas, staff is very helpful and a safe environment to stay. The breakfast has a wide variety and clean as well. Easy access in and out of this hotel and close to freeway access.

management421, Guest Relations Manager at Best Western Plus Dragon Gate Inn, responded to this review
Thank you for staying with us and we're glad you enjoyed your visit. Our breakfast staff will be pleased that you enjoyed the menu choices. Please join us again the next time you are in Los Angeles. Best regards, Best Western PLUS Dragon Gate Inn

"Good Stay"

4
16/04/2017

Stayed here for 2 nights before catching the Coast Starlight train last summer. The breakfasts were amazing. The room was large, clean and I felt very safe. I would return to this hotel if I was to stay in Chinatown again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Ampll: Thank you for choosing to stay with us. Glad you liked our breakfast and being so convenient to Amtrak. We hope to serve you again on your way back from the Coast Starlight. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Central location for Dodgers and Universal Studios"

4
08/04/2017

We were in town for two nights to see the Dodgers and visit Universal Studios and we needed a dog friendly hotel. I was impressed with the clean, comfortable room and the excellent service from the staff. Parking was only an extra $15 and was in an underground monitored lot. I was able to walk to the game in 25 minutes, although it is uphill all the way (estimated $5-7 ride share or $10 taxi). I also drove a couple of our party to and from Universal Studios in 20-30 minutes straight up Hwy 101. I would defintely stay here again.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Robert: We are so glad we were able to accommodate your pet on your travels. FYI,, there is a park right around the corner from the party. In the future, you can also take the metro from Union Station to Universal Studios and Hollywood. The train depot is just around the corner from us. Its very convenient. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Perfect place to stay in LA!"

5
07/04/2017

The Dragon Gate Inn far exceeded my expectations. Rarely in my travels with my family do I come across a hotel that shows this level of dedication to service. The staff was so nice, gave wonderful tips on places to eat, brought out welcome Disney bags for my kids to keep, checked in numerous times to make sure our stay was going well and were kind and understanding when I spilled waffle mix all over the counter. The room was impeccable and looks like it had been renovated very recently and was current and comfortable. My kids go to bed at 730 so we are very noise sensitive and we really happy the hotel was inset in the block so the rooms were not directly on the street. It was nice and quiet and we were all able to get a wonderful sleep. The breakfast was fabulous as well. They had eggs, bacon, sausages, a veggie hash, made to order pancakes and waffles, fruit, rolls, cereal, oatmeal, many types of coffee and much more. The neighborhood was great, safe and perfect for walking to sites in LA. My only regret is that we spent the beginning of our trip staying at an overpriced, mediocre Hilton and were not able to enjoy this gem longer.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Amber: Thank you for the great review. Our staff loves kids and it was their idea to buy gifts to give away to them. Our team takes great pride in providing excellent customer service. I will share this compliment with them. Again, Thank you for the great review and we hope to serve you and your family again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Excellent stay"

5
05/04/2017

Was so scared to book any hotel from reading alot of reviews. I literally booked this the same day. It was kind of hidden but if you pay attention you will see the sign. I grew up close to chinatown so i felt at home. It was a beautiful room. Nice staff and good breakfast.

DGI8888, Manager at Best Western Plus Dragon Gate Inn, responded to this review
Dear Naheerahc: Thank you so very much for giving us a chance to perform for you. I will share your compliments with our staff as they take great pride in providing excellent customer service. We hope to serve your lodging needs in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"China Town & Dodger Game visit"

3
03/04/2017

Entry not well marked & down driveway to garage too narrow for full sized trucks; scraped my right fender! Entry to rooms open aired over center retail area and busy area--lots of outside noise. Room clean and large. Staff excellent. Breakfast marginal for eggs & meat. Breakfast room small and very crowded; difficult to get to some items while people doctor their choices, etc. Central to lots of LA sights.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Les: Sorry you didn't see our other driveway. Its right at the street level with a big sign that states : Parking.... Glad you liked our rooms. We hope to serve your lodging needs at the next Dodger game. Regards and safe travels, Best Western Plus Dragon Gate Inn

"March Trip"

5
31/03/2017

I enjoyed the room the service the Tv the bed the staff the parking spots even the guy that worked at the parking lot. I would definitely go again and stay there as well as recommending to friends and family.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear 3roxannel: Thank you for the great review. I will share your compliments with the staff. They take great pride in providing excellent customer service. We look forward to serving you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"This was a Best Western Plus?!?!"

3
18/11/2016

This might be the strangest Best Western I even stayed in. It has a bunch of Chinatown shops on the lower level! The location is great and the price is okay considering it is LA. But this hotel is so noisy they leave ear plugs on the night stands! Don't stay in a connecting room. I think they must have redone the rooms and replaced the carpet with laminate flooring. That means the connecting door is no longer long enough and there is a huge gap at the bottom. I heard EVERYTHING from the neighboring room. The breakfast room tables were sticky. This was definitely a below average Best Western but with the Chinatown theme, it was pretty unique.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Husker; I'm sorry you were disappointed with our property. We are have shops on the bottom floor because we are in a tourist location area. Because of our location we do get many tourists who tend to be a bit louder. We try to be proactive and provide ear plugs in case this happens. I do hope you give us another chance to earn your business. Regards, Best Western Plus Dragon Gate Inn

"Not too bad for the buck"

4
17/11/2016

I could not get a place closer to the business district in downtown L.A. so I booked here. The neighborhood is not the best. But the hotel was clean and cheap. There were earplugs, nice courtesy, but not needed. The self serve breakfast was a nice touch. A good place for a brief stay.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Russell B; Thank you for the nice compliment and noticing the ear plugs. We try to be pro active with everything at our property including noise level. I hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Good if you have a car"

3
01/11/2016

Breakfast is amazing, big and good. You an also make pancakes and waffles!! The room is big and confortable and clean: there is also the hair cap (an optional not present in most of the American hotels). Wifi is free and well working. We were there by car so to move was not difficult but wehad the impression that without a car it would have been difficult as we have not noticed any facilities (markets, pharmacies). The car park is not included and not well structured: when we arrived in the evening we had to leave the car behind another and they called us early in the morning asking our car's keys even though the other one did not need to go out.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Silvia. Glad you enjoyed your stay and found everything to your standards. Especially the large room and great breakfast. I'm sorry you didn't find the pharmacy and the market. The closest pharmacy is RIGHT on the property, on the bottom floor and the market is the business next door. PLEASE in the future, please just ask our front desk staff. They will show you everything you will need to make your stay more pleasant. Regards, Best Western Plus Dragon Gate Inn

"Business Trip"

5
28/10/2016

Was in Los Angeles for business, hotel rooms were very clean, bed fantastic, staff helpful and pleasant, breakfast was available, but eat else where. Loved the shower. Variety of places to eat. Had a little fridge but no microwave.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Selestina: Thank you for the great review. So glad you enjoyed your stay with us. Yes, I would eat elsewhere too just because we have soooo many wonderful restaurants all within walking distance to us. However, if you don't have time to go out to eat. Our breakfast is a great choice. We hope to serve you again on your next business trip. Regards, Best Western Plus Dragon Gate Inn

"2 night stay in the China Town end of LA"

3
26/10/2016

Car parking available for a small charge. Typical Chinese facade. The room was very spacious and of a very good standard. There was no view to speak of and was a bit noisy, ear plugs were provided , not a necessity though. Staff were very helpful and the complimentary breakfast was good. Though need to get there to get a choice of the full selection. Easy transport links to get in and out of the city without any hassle.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Brenda: Glad you enjoyed your stay. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Close to LAC-USC"

5
25/10/2016

Stayed two nights while my son was in the hospital. Only a 1 1/2 miles away and I didn't have to get on the freeway. What a plus. Nice big clean rooms with hardwood floors. Beds were comfortable and plenty of pillows. Front desk clerks were very nice and check in was smooth. Free breakfast was offered with cold and hot food available. Parking is available in the garage for 15 dollars a night. We would definately stay here again.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Lisa B: Thank you for trusting to stay with us while your son was at USC Hospital. We all hope your son is doing well. In the future, please let us know if there is anything else we can do to make your stay more comfortable. Speedy recovery to your son. Best Western Plus Dragon Gate Inn

"Nice Hotel -- Great Room"

4
19/10/2016

This is a nice hotel. Ground level consists of lobby and breakfast room and then a bunch of shops with an open air central courtyard. Rooms are all on upper floors with outside entrances from the courtyard area. It's a small hotel overall, but our room was HUGE! Just a standard room, but so impressed with how much space there was. The room was VERY clean and appeared to be newly renovated. Hardwood floors instead of carpet made the room feel even more up-to-date and clean. Comfy beds. Sink area separate from toilet/shower room. Would stay here again.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear JayDubs: Thank you for the great review. We are so delighted that you enjoyed your stay We look forward to serving you again. Regards, Best Western Plus Dragon Gate Inn

"Deep In Chinatown"

3
08/10/2016

I'd call this a very Chinese-friendly hotel, even down to the daily newspaper they supply. Neighborhood is quite busy during the day; not so much at night when streets appear almost empty. But the rooms were comfortable and equipped with personal earplugs to suppress the exterior traffic noise and morning playground screams. There's a nice free breakfast in a parlor off of the lobby. I really liked the chocolate chips which I added to my pancakes and cereal. Hotel offers Wi-Fi plus two desktop computers near the lobby. I also had in-room coffee and a small fridge. You can park on-site for a small fee. Overnight street parking is free but you'll have to move by the morning. The location offers many bus routes including Dash B, lots of Chinese shops and restaurants and is near Union Station and Dodger Stadium. The reception is open 24/7.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Zoom: Thank you for a such a nice detailed review. Glad you found every thing acceptable for your stay. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Terrible"

1
04/10/2016

Not a nice hotel was there on business and was scared my car would be broken in to. The rooms were not nice i was afraid to walk barefoot on the carpet. Loud all night and I'm pretty sure we witnessed a drug deal in the hallway.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Christian: I apologize for your impression of our property. I assure you , we are not in a dangerous area. We are in the safest of all districts in Downtown Los Angeles. You can verify by calling the LAPD. I implore you please read all the reviews of guests that have stayed with us. We score between 4 and 5 consistently. I hope you do give us another chance to earn your business. Regards, Best Western Plus Dragon Gate Inn

"A great find in LA Chinatown"

4
01/10/2016

My daughter and I stayed here on a weekend trip to LA for the Neon Cruise (separate review). As we were arriving by train, it was great that this hotel is only about a 10 minute walk from Union Station. It's about a 20 minute walk to downtown, so the location is perfect for exploring LA's many attractions. This hotel is way nicer than you might think looking at it from the outside. The rooms appear to have been very recently redone, and there are new beds, carpet, you name it. Nice vanity area with excellent lighting; shower has a new rainfall-type showerhead. Very spacious room; plenty of room for two queen beds, an armchair, and TV stand/cabinet with fridge. Breakfast came complete with waffles, eggs, yogurt, oatmeal, cold cereal, etc. The pretty lobby is decorated in Chinatown style, with a wonderful gold dragon. Staff was very nice, and we had no problem storing our bags the next morning while we explored after we had checked out. Highly recommended!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jeanette1: So glad you enjoyed your stay and had a chance to explore the all the many activities that Chinatown has to offer. I will share your compliments with our staff and design team. They have really worked hard to make your stay as enjoyable as possible. Thank you for the great compliments and we hope to serve you and your daughter again in the near future. Regards, Peter Kwong Best Western Plus Dragon Gate Inn

"Great Location and Good Price"

5
28/09/2016

When visiting downtown Los Angeles for either business or pleasure, this hotel is in a very good location. Located at the edge of Chinatown, it's a short walk to visit and explore. Also a short, easy drive to the Music Center, Walt Disney Concert Hall, and museums.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Blarr: Thank you for staying with us. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Awesome rooms...good locatiom"

5
27/09/2016

Have been staying at this hotel very often on business travels, it is really well located in china town, has a really nice open design... The rooms are huge, very clean, good loo's... The breakfast is basic , but is good... A good value for money hotel in central lots angeles

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Randeeparora: Thank you very much for your continued support of our property. We look forward to serving you again on your next trip. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Excellent near downtown la"

5
25/09/2016

Spent $20 more to have a decent room near downtown and were pleasantly surprised. Super clean room, friendly staff, underground parking with attendant $15 fee but worth it 4 blocks from music center. Nice bed tv bath non smoking room nice. Recommend for business or pleasure.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Dear Bryce: Thank you for choosing to stay with us. So glad we meet your expectations. We hope to serve you again on your next trip to the Music Center. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Horrible"

1
18/09/2016

We were met by a parking attendant and we were told we had to give him our car keys and we couldn't get them back until we were leaving. We were then charged 30 dollars for parking. We went up to the room and after reading other reviews we decided to leave because of fears over our safety. The rooms were easily accessible from the street and the room smelled terrible. When we went back to get our car it had already been moved by the attendant for absolutely no reason.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello James: I'm sorry you had a bad experience. I can assure you we are in the safest of all districts in Los Angeles. NO ONE can access the rooms from the street. One must use the elevator to go to the rooms. Elevator will not work unless you have a elevator security card. With out the security card , you can't go to your floor or even access your room. Our parking attendants are trained to take care of your vehicle. Sorry you are not used to having people move cars. Regards, Best Western Plus Dragon Gate Inn

"Excellent place to stay"

5
17/09/2016

People are friendly the staff is helpful. Prices are a little bit pricey but it's well worth it the area is a good location went there stay there for medical doctors appointment for wife at USC only 15 minutes to get to the medical center and the restaurants around there excellent.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello KMG: Thank you for staying with us. We trust that your wife's visit at USC Hospital went well. We hope the next time you visit it will be for a vacation. We look forward to serving your lodging needs in the future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Convenient to Dodger Stadium"

4
07/09/2016

This was very clean and the staff friendly and helpful. Updated bathroom with nice shower. Basic foods in the breakfast room, but good to have without other breakfast places nearby. Second and third story rooms over some small shops ---busy 4 lane street, but noise level was OK. Chinatown location, but neighborhood without amenities ---walk a couple city blocks to find restaurants or fun stores. We did have a good meal at Yang Chow around the block on Broadway. We choose for being close to Dodger Stadium to get to games easily --used taxi called by hotel. A free shuttle also from nearby Union Station. Used SuperShuttle.com reservation airport to hotel door and back, cross town for $15.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Vicki: Thank you for choosing us to be your Dodger property. Glad you found everything at our property to be to your liking. FYI.. there are also many other wonderful places to visit while you are here in Chinatown such as,: Little Tokyo, Olvera Street, LA Live and all the great museums that are just less than a mile away. I hope you plan for those other areas to visit on your next trip to a Dodger game. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Close to dodger stadium"

3
02/09/2016

It was alright for a one night stay to attend the gnr concert August 18th. Thank goodness for the guy at the front desk who knew that they accepted Apple Pay. No one else knew. He said they had the technology to do so we tried it and it worked. So... Apple Pay accepted here FYI. Really loud area but they give you free ear plugs. There's a gas station down the street really close for when the shops at the hotel close down.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Emmjay: Thank you for staying with us. Yes, we do accept Apple Pay. Its a new system so all the staff is still learning. Everyone is aware of Apple Pay. We are in a really popular area and since you were here for the Guns & Roses concert it usually gets pretty loud for those special occasions. Yes, ear plugs are provided just for this reason. Glad you were able to use them to help lower the noise from the fans. We hope to see you again at the next awesome concert. Regards, Best Western Plus Dragon Gate Inn

"suprised"

4
01/09/2016

We enjoyed our stay here it is a great location walking distance to area dining and attractions. The room was good sized and newly remodeled. The only problem we encountered was with parking, we gave them the keys and the woke us the next morning at 7am looking for our keys.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Debi: Thank you for staying with us. Glad you liked our rooms. Sorry for the inconvenience of the parking attendant. We have spoken to him to not wake people up that early in the morning. Our deepest apologies. I hope you give us another chance to earn your business. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great Chinatown location"

5
29/08/2016

No complaints regarding this Best Western location. Room was a good size, staff was responsive to the few requests I made and the parking guy was super efficient and friendly. Bed was great, shower was nice, room was clean....that is what I need!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Constance: Thank you for choosing to stay with us and glad that our staff meet your expectations and needs. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"good for its price"

4
19/08/2016

awesome stay, had some issues with internet but other than that it has everything that I was looking for. best part was breakfast. the location is china town so you have to expect more of chinese population. there is a market close by which looks exactly like any other asian market.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Nikhil: Glad you enjoyed your stay and the area that we are located in. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good, clean, modern stay. "

4
18/08/2016

We stayed here after our air b and b let us down (we're due to stay in downtown LA). We preferred the quieter (and seemingly less rough) neighbourhood compared to where we were due to stay (a dive minute walk from Hollywood boulevard). The Dragon gate Inn was a bit of a distance from the center, but our uber to grand central market cost around 5 dollars which illustrates how easy it was to get around. The room was clean and large. Clean sheets and towels. Enjoyed our stay.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jay; Thank you for giving us a chance to earn your business. Glad to know that we performed to your expectations. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Pricy but nice"

4
18/08/2016

Not many options close to Dodger Stadium, but this was the second year in a row I've stayed here to attend a game. It's a short walk to Union Station where you can get on a free shuttle to the stadium.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jeff; Thank you for staying with us again. Glad you can make a repeat guest happy. I hope we continue to earn your business. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Staff was very friendly and helpful, great location"

5
15/08/2016

I can't say enough about how accommodating the staff was - always asking if we need anything, polite and friendly. Our toilet clogged and the response time for a maintenance person to fix was literally minutes. I heard the front desk person refer to it as an "emergency" and they weren't kidding. Breakfast staff was also very accommodating, constantly asking if they could get us anything and making sure we were happy. Building has been there awhile (its old) but the room was modern, updated and clean. Close proximity to stadium, train station and freeways. Hotel parking was $15 a night which was a drag but it is the big City and real estate is prime. Hotel is smack in the middle of Chinatown, walking distance to local stores, Starbucks, outdoor market.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello JESUSISLORD: Thank you for the great compliment. I will share them with our staff. We have the best staff in the business because they take great pride in providing the best customer service in our industry. We hope you will visit us again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Clean, Convenient Location, Nice Stay!"

4
14/08/2016

I had a nice experience here when staying for business. The hotel was clean, food and bar were nice, and staff was friendly. Hotel is conveniently located near the trolley, so easy to get around. Would stay again.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Lancaster: So glad you enjoyed your stay and you were able to access all the great public transportation surrounding else. We hope to serve your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Best Western Hotel in Los Angeles sadly the location is poor"

2
13/08/2016

As for design this is hotel is perfectly placed in Chinatown Los Angeles but apart from that, it is out of the way for most of LA 's favourite attraction. Taxis work out expensive if you do not like walking. It is a bit of a hike even to union station. The best part is that the rooms are very clean and staff are very helpful. It is just the location that sucks!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello T: Sorry you didn't like our location. I wish you have asked our staff how to navigate in our area. Its sooooo easy. Not sure why you had a tough time with the TAXI service. They are all parked about 2 blocks from us and just waiting to be hailed. However, almost all of our guest use UBER.. We are located on Hill St. which is major access point to everywhere, plus its right off the freeway. With many people driving right through Hill St. So access to UBER is really easy. We are also 1 block from the Gold Line Station, across the street from DASH. Both of these lines take you right to Union Station, I'm sure that's where you wanted to go. I hope you give us another chance to earn your business. Our staff will be more than glad to help you with all the transportation that you might require, Regards, Best Western Plus Dragon Gate Inn

"Favorable"

4
10/08/2016

We stayed at this hotel because of proximity to Dodger stadium. Great hotel for the price. Near downtown and also close to various interstates going in all directions. The hotel staff was very helpful with directions. Great breakfast.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Albert: Thank you for choosing to stay with us. Glad we were able to meet your expectations. We look forward to serving your lodging needs again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Amazing service and great modern rooms"

5
30/07/2016

This was our third visit to the Dragon Gate Inn and the staff was attentive as usual, but we were pleasantly surprised that the owner remembered us and looked after us like family, a detail that goes a long way when we have plenty of other choices of places to stay. The rooms are spacious, modern and clean - what's not to like?!?! Chinatown itself is also a fun place to stay and explore when we're not taking care of business. We highly recommend the Dragon Gate Inn!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Tee: We love to see happy customers, especially customers such as yourselves that we consider family. Thank you choosing to stay with us again. We know there are many places to choose from in Los Angeles and we very much appreciate your business. Regards and safe travels, Peter

"Great location"

5
30/07/2016

This is our favorite place to stay whenever we need to come to LA, largely because the location is perfect for our various day trips all over the greater LA area. But aside from that, the staff is always unfailingly cheerful and helpful and the rooms are spotless and good sized. We also take full advantage of the nice spread they put out for the complimentary breakfast unless we go for the awesome dim sum a mere half a block away.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Mel: Thank you for the great review. I will share your compliments with our staff. They take great pride in providing great customer service. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice place"

4
30/07/2016

Location is OK, close to downtown LA, Hollywood, universal studios, all reachable by car in less than half an hour (traffic permitting!!). Parking is available in the hotel @15 dollars per night. Rooms are big and clean, service is fine including breakfast. Only negative was the elevator: too slow !!!!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Marco: Thank you for staying with us. Glad we were able to accommodate your lodging needs. In the future, you might consider just leaving your car at the property and taking the public transportation. Its really convenient and you won't have to deal with traffic and paid parking lots. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great hotel for downtown"

4
28/07/2016

Love this place for proximity to downtown (as opposed to paying higher room rates/parking/ extras or having to stay 10 or more miles away and fighting traffic). Had 5 appointemnts on day 1 and made it to all with ease and quickly back to the hotel. Relatively quiet in the evening. Staff is very helpful and a good breaksfast is available each morning.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Scott: Thank you for staying with us a the great review. So glad you were able to accomplish what you had to do. I will share your compliments with our staff as they take great pride in providing excellent customer service. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great place"

4
23/07/2016

Excellent hotel with excellent breakfast. We stayed on top floor facing the city. The only reason the hotel hasn't got a 5 star rating from me is because Best Western no longer accept the travel card for payment. It wasn't an issue for us but could be for other British tourists

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
We're glad you enjoyed your accommodations and hope you will stay with us again the next time you are in Los Angeles. We just completed a major remodeling of our rooms and there are more improvements planned for the property. Kind regards, Management Best Western PLUS Dragon Gate Inn

"Very good.. close to Union Station in LA"

4
16/07/2016

We needed a hotel close to Union Station for our morning train trip to Yosemite Park. If you have experienced LA traffic in the morning rush, you will appreciate this. Rooms face an inner courtyard through a single entrance. Even so, the hotel feels perfectly safe. This is Chinatown which has great Dim Sum places in abundance, and feels very foreign. Room was spacious and very comfortable. No bathtub. Free wifi and fresh complimentary breakfast are a plus. Moderately priced for an LA hotel of good quality. Staff was friendly and responsive, especially in view of our very late (after 12am) arrival on two non-consecutive stays. Huge gym also serves as a martial arts studio.

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
We appreciate your kind words and are glad you enjoyed your stay. We are well-located to many venues and Chinatown is a very tourist-friendly neighborhood. Please come back the next time you are in Los Angeles! Management Best Western PLUS Dragon Gate Inn

"Great hotel for the price"

5
14/07/2016

I'm a hilton member and prefer staying in Hiltons, but must give kudos where deserved. This hotel is amazing and my 4th time staying; best experience every time, very clean and modern rooms, and friendly staff. I will definitely stay again.

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you very much for your kind words and we're glad you enjoy our hotel. We take pride in providing clean and comfortable accommodations. All of our rooms were recently remodeled with more property upgrades to come. Come back soon! Management Best Western PLUS Dragon Gate Inn

"Budget hotel in a convenient location"

4
12/07/2016

I chose this hotel simply because we needed a hotel in walking distance to Union Station and were mindful of our budget. The room was spacious and appeared as if it had been newly renovated, it did have a musty smell, not sure if this room had not been used for a while. We arrived at the hotel about 9:00am after a long flight from Australia and were given a room immediately which was most appreciated. Breakfast was adequate and staff extremely helpful. I would recommend this hotel for an overnight stay, but for a longer stay in Los Angeles there are better alternatives.

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you for staying with us and I am glad we were able to accommodate you with an early check-in. Our breakfast choices are expanding and include additional gluten-free items. We hope you will come back and visit us the next time you are in Los Angeles. Best wishes, Best Western PLUS Dragon Gate Inn

"Good hotel. Good value"

5
10/07/2016

If you are looking for a clean hotel at a reasonable price you could do a lot worse than going to this hotel. We were in LA for baseball games and we actually walked to Dodger Stadium from the hotel. The free breakfast was excellent and the parking was very convenient on site. I would use this hotel again when in LA.

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you for staying with us and I'm glad you enjoyed your visit. We recently added some new items to our breakfast menu and there are more to come. Please come back soon!

"Nice and comfortable"

3
09/07/2016

Great little gem! Decent sized rooms with great bathroom, staff were very helpful and parking supplied. Close to the Dodgers Stadium but wouldn't walk if you have young kids as it is an uphill walk, easy enough to purchase parking at the stadium.

"China Town Best Western"

4
08/07/2016

Very clean room, close to great restaurants. I would recommend asking for a room on the top floor, because you can TOTALLY hear people walking around above you. The staff was friendly. Beds were comfortable. Not being from Los Angeles, I was nervous about the location at first, but it was very safe.

"Cultural and great location"

5
02/07/2016

I've stayed here many times. It's in a great location, close to everything DTLA and Burbank. Easy to find and great places to eat nearby, some places are open well after 10pm. There is good shopping within walking distance, too. The rooms are nice and quiet. I like the open courtyard and Chinese style lighting and decor. If you want a Chinatown experience, this is THE place to stay. The restaurant where Jackie Chan's RUSH HOUR was filmed is a few blocks down the street and the Bruce Lee memorial statue is also close in the historic shopping center across the street.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Shawn: Thank you for staying with again. We are pleased that you have always enjoyed your stay and that we have met your expectations. We hope to serve you again in the near future and Thank you for letting us earn your business. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Hidden gem"

5
21/06/2016

Good price, easy parking, beautiful hardwood floor rooms, free breakfast, friendly staff, quiet nights/mornings and convenient location. Might not be much on the outside but I was surprised at the high quality of the rooms. Definitely keeping this on my list of LA hotels.

management421, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you for staying with us and I'm glad you enjoyed your visit. We recently remodeled all of our rooms and added more items to our breakfast. Please come back soon!

"Good rooms, ok service"

4
18/06/2016

Chinese style hotel, close to the highway. Rooms are good, nice bed and showers. There seem to have been some savings on the walls, it's pretty noisy from adjacent rooms. Service is ok, breakfast could be better (100% self service, plastic plates, forks and knives...). All in all good for a few days in LA when all you really need is a good sleep and shower.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jasper: Thank you for staying with us. Glad you like the property and our proximity to where you are going. Regards, Best Western Plus Dragon Gate Inn

"Close to Dodger Stadium"

4
16/06/2016

Chose this hotel as close to getting to Dodger Stadium. Location is right there in Los Angeles Chinatown. During the day, we spent a few hours walking around the area checking out the Chinatown stores; wish we had time to have some dim sum at one of the many restaurants. Hotel was easy to find and basement parking was readily available. It?s not in the nicest part of town, but the room we stayed in was very clean. We also appreciated the complimentary breakfast that included pancakes, waffles, sausage, and eggs. We would stay there again if going to a Dodger game.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello CM808CM Thank you for choosing to stay with us and for the nice review. We hope to serve you again for the next Dodger game.. FYI.. the Dodgers have a free shuttle from Union Station that you can just walk to from our property. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Nice stay"

5
15/06/2016

I can recommend this hotel. Reasonably priced considering its close proximity to downtown LA. Friendly and helpful staff. In center of Chinatown. I'd stay there again if the opportunity arises. Reasonable on-site parking garage.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Robert: Thank you for choosing to stay with us at the Best Western Plus Dragon Gate Inn. Glad you found our location to be convenient to all your needs. We look forward to serving you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Not worth it"

2
13/06/2016

Be sure you know the people on either side of you at this place because the walls provide a visual barrier only. You will hear everything they say (and do!) and they you, so be on your best behavior. The room was otherwise adequate, but the price, given other choices, was outrageous.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Bob: I'm sorry we didn't meet your expectations. In the future, please contact the front desk, they would be more than happy to upgrade you to a different room. Regards, Best Western Plus Dragon Gate Inn

"Great Hotel"

5
11/06/2016

Great experience staying in this hotel. Easy access to most of locations. Quiet hotel and the family loves the ambiance and decor of the room. Room is clean and looks like it was just remodeled recently. Staff are very courteous. Breakfast is OK as with the other hotels we stayed.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Toosie: Thank you for the compliment. Our staff really tries hard to provide great customer service. Glad you like the new remodeled room as well. I hope the next time you come you get to experience our brand new omelet maker. Regards and safe travels, Best Western Plus Dragon Gate Inn

"TOP HOTEL"

5
03/06/2016

Great hotel in Chinatown!! Quiet, very clean and nicely decorated. Very secure. The fluffiest pillows I've ever seen in a "budget" hotel! Fast check in, friendly and courteous staff. Convenient to freeway and easy to get in & out of. Also, really good price for L.A. Only drawback, there was only 3 cable channels to choose from, but no big deal. I would stay here again.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Clare: Thank you for the great review. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Convenient location and helpful personnel"

4
01/06/2016

Excellent start with early check in after a hard overnight journey. Thanks! The room was as expected from the website information and was quiet. Good location for downtown. Wifi worked but it was not always fast. Breakfast was ok but did not start till 7.15. Gluten-free items were advertised for breakfast but were not available even on request, so take your own GF bread if you need it. Taxi driver took us to another hotel which claimed to have the same name!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello John: Thank you for staying with us. Glad you like our remodel. We hope to serve you again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good value, but did not feel at ease..."

3
29/05/2016

We booked this hotel based upon the excellent price-quality range and location close to the Amtrak station in Downtown LA. Check-in was swift, personnel was polite, however the elevator broke down twice during our two-day stay, so had to haul our luggage all the way to the third floor and back again. The room was large, clean, but felt a bit outdated - not sure whether this one (room 301) had been renovated? The bathroom was minuscule, with not a shelf in sight to store shampoo et cetera. Beds were comfortable, except for the pillows. My main concern is the fact that I did not feel very safe in our room, as it can be easily accessed by anyone from the street without accessing the hotel itself, and the doorlock was very feeble... Furthermore, breakfast did not appeal to me, rather limited choice.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Snullie: Thank you for staying with us. I'm sorry you thought we weren't secured. I assure you we are. Our lobby is 24 hours. The elevator can only be used and access by guests who have a card key. The doors from the ground floor is exit only and can't be accessed by anyone without a key. Your room is facing the interior of the building with no access from the public area. Again, in the future, if you let our front desk know, we would be more than happy to walk you through the property so you feel completely safe. Regards, Best Western Plus Dragon Gate Inn

"Close to Union Station"

4
21/05/2016

We stayed at this hotel because we were overnighting in LA before taking the train to Seattle. The hotel is only a 10 to 15 minute walk to the station or around $10 in a taxi. Check in was easy and the staff were friendly and efficient. Our room had recently been refurbished and was spotlessly clean and very functional. Wifi was free and breakfast was also included and whilst not extensive was quite adequate and very enjoyable. The hotel is in the middle of Chinatown and is surrounded by restaurants, one of which was recommended to us by reception and was excellent. Not a lot of sightseeing to do within walking distance but I would certainly recommend this hotel to anyone who wanted to stay close to Union Station.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Graham: Thank you for the nice comments. Glad you were able to meet your expectations. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Chinatown gem near Union Station"

5
17/05/2016

We were on Amtrak vacation, and this is one of the closest hotels to Union Station in LA. Reasonably priced, recently remodeled rooms, knowledgeable and friendly staff . Decent breakfast. Only concern was slow wifi Close to Amtrak

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Lee; Thank you for staying with us. I have researched the wifi issue and have upgraded the WAP in that section of the hotel to help increase the speed. Regards, Best Western Plus Dragon Gate Inn

"Weekend Trip"

4
17/05/2016

We selected the BWP Dragon Gate Inn due to its convenient location to Dodger Stadium. The check-process was easy, the lobby area was neat & clean. The staff pointed out the free shuttle to the stadium, the free morning breakfast and apologized for the noise because of remodeling. We reserved a handicapped room which met all of our safety needs and we would recommend this inn to our family & friends.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Ronda: Thank you for choosing to stay with us. We are so glad we were able to meet all your needs for your stay. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Perfect for us!"

4
11/05/2016

Reviews about this area of LA & this particular hotel had us a teensy bit nervous but we were thrilled. Newly remodeled room, very clean, friendly staff, close to Dodger Stadium (UberX thank you!). For nostalgia's sake, we walked to Philippe's for breakfast rather than taking part in the Continental offered -- but did get coffee in the hotel. The breakfast looked good. Coffee maker in room, internet worked great. Just nothing bad to say about the place. The only reason I gave it 4 instead of 5 stars is it would be misleading to say this is a 5-star place. As my title says -- perfect for us and we not only plan to come back, we do recommend.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello MMCM0825: Glad you enjoyed your stay. We hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"trip to La"

5
30/04/2016

Very good in all aspects. Much more than expected. Would recommend for friends and relatives. Good cost/benefit ratio. The only small disturbance was a little construction during the stay, but we were informed in advance.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Conradow972: Thank you for the great review. Sorry about the construction. However, as you can attest, the rooms look great don't they? Regards, Best Western Plus Dragon Gate Inn

"Great location, very helpful and friendly staff"

4
23/04/2016

This hotel was great location for our visit to a Dodgers game and a short drive to many attractions. The staff were very pleasant and went out of their way to help with anything we needed. They had a decent breakfast included with the stay.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Cougski: Thank you for staying with us. Glad you enjoyed our location to Dodger Stadium. We hope to serve you again for the next Dodger game you attend. Regards and safe travels, Best Western Plus Dragon Gate Inn

"half a shower door, why?"

4
21/04/2016

room was very clean and roomy. Only complaint was there was only 1/2 a shower door so showers made bathroom floor wet and slippery. Why? Install the other 1/2 shower door please! Breakfast was so-so, nothing special. Limited foods, but well maintained. Location is good for those using Amtrak and need close place nearby (.7 of a mile) from station. Oh and elevator is very very slow; probably biggest grip except for the shower situation. Otherwise, nice stay.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello gullsimpressions: Thank you for choosing to stay with us. Sorry you didn't like our shower look. This look is what most customers want these days. FYI,, please ask us for more towels if you need them. Regards, Best Western Plus Dragon Gate inn

"Nice"

5
14/04/2016

The book is a way better than the cover. Really nice freshly remodeled rooms. All the staff went out of their way to be helpful. The breakfast items where typical items, but they where a better quality than most. Sara, Eric, and Stephanie where stellar. Overall great visit!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello David: Thank you for the compliments. So glad you enjoyed your stay. Glad you enjoyed our brand new rooms. Phase two our of remodeling will be the face of the building.. This way cover will match the cover. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Great Place"

5
04/04/2016

The Hotel is Very clean. The shower was spotless. The sink was on the outside of restroom, so we could get ready with out holding up the bathroom. They had a couch and chair in the room. They have a Very good breakfast. And Friendly staff. I liked that we could open window and get fresh air. The Downer is...paying for parking

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Patricia: Thank you for choosing to stay with us and for your kind compliments. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Stay experience"

3
27/03/2016

The location of the hotel could have been better if not in downtown. The front office staff is not very friendly. Some of the staff housing keeping do not understand english. This was challenging if we need to seek help. No phones are provided on the floors. My room key got deactivated and did not have a phone access to call the front office for help.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Kumar: Thank you for staying with us. I did a check with our staff to find out why you were not able to open your door. Your key did operate. I will advise the front desk to tell them to slow down and explain how the keys work so that you won't be frustrated anymore. Regards, Best Western Plus Dragon Gate Inn

"Pleasant Surprise"

4
23/03/2016

Having picked this hotel for its proximity to downtown, we were very pleasantly surprised by the quality of the hotel, the location, and the room. We loved the Asian decor and color scheme and the room was attractive and clean.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Margaret: Thank you for your compliments. Glad you like our property. Our designers worked very hard to source all the materials. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Newly remodeled guest rooms"

4
21/03/2016

We found this deal from Costco and were satisfied with the room as well as the service. It is located in Chinatown and very convenient to go to nearby restaurants. Exterior of the hotel looks kind of old, but the guest room was remodeled very nicely and modern. The room is also very spacious too. The kids love it. One thing though ... parking is $15/night. I think I saw a garage parking nearby (just a block away) for under $7/day. We arrived late so didn't have chance to look around so we just parked there for the convenience as we had to leave early the next day. Other than that, we love the hotel. Front desk was very nice and helpful even though it was really late in the night.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Trang: Thank you for you nice review. Glad you enjoyed our brand new rooms. The company will be working on the 2nd phase of construction and the exterior is next on the list. We hope that you come back to visit once we completed the entire property. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Near downtown Los Angeles"

3
17/03/2016

I couldn't find a reasonably priced room for a one-night stay in my usual haunts in downtown Los Angeles. So, I opted for the Dragon Gate Inn in Chinatown, a few blocks away from the civic center. I was pleasantly surprised. Excellent staff, good, clean room, good breakfast, and lots a restaurants in the immediate area (most of them Chinese).

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Albert: So glad you were able to find us. Most people consider us the hidden gym in Los Angeles. So we are happy your discovered our property. Looking forward to earn your business again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"A good deal in an expensive city"

4
14/03/2016

A good deal, at least $75/night CHEAPER than hotels in the downtown area and well worth the money. My room was clean and the bed was comfortable. The staff was very polite and helpful. The free breakfast held me over until lunch. My activities were centered around meeting a friend in Hollywood and a seeing a show downtown. A fairly good location, the Metro station is a bit of a hike -- I suggest Uber if you don't have a car.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Donna: So glad you enjoyed your stay with us at the Best Western Plus Dragon Gate Inn. We look forward to serving you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"LA Chinatown"

5
09/03/2016

Cozy Hotel in Chinatown Los Angeles. Nice and frinedly staff, clean rooms, guarded underground parkinglot (for a fee), free Wifi and a tasty breakfast-buffet included. We will come back someday :-) Thank you!

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Okrim: Thank you for the compliments. I will share them with the staff. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Not to bad"

4
05/03/2016

The price is a tad on the high side, but the location is top notch. It's in the middle of Chinatown, so don't look for fast food. The rooms are going through a refresh. Huge rooms, two free bottle waters, comfy beds. There is a lil cafe that sells lotto, chips and Italian sodas (go figure in Chinatown) as well as boba drinks hot or cold. Parking is $15 so keep that in mind. Work famous phillippes is just around the corner, as is Union station for Amtrak as well as Metro trains. I had to leave at 4am so. I breakfast for me, but other swear by it. I'd stay here again no problem.

DGI8888, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Harley Guy: Thank you for choosing to stay with us. Sorry you didn't get a chance to enjoy our wonderful breakfast. If you did, you will swear that we are not overpriced. We are always aware that we must provide a great value and we do. We hope to serve you again in the near future, and please plan some time to enjoy our breakfast. You will love it. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Cold Shower"

2
02/03/2016

four night stay . first morning a great hot shower. second morning cold water/ cold shower. third morning, different room, cold shower. forth morning still in the second room, tepid shower., rooms were recently remodeled but sort of average.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello William: I apologize for your cold shower. I will look into it to find out why your room was affected. Regards, Best Western Plus Dragon Gate Inn

"Always feel at home here"

5
01/03/2016

I haven't been back to LA in while... but man my last trip was awesome. The hotel staff remembered me from a few months ago which made me feel very good. The neighborhood is a good mix of old culture + gentrification. The funny thing is everyone seems to really get along. People I pass by on the streets are so friendly and helpful. I noticed that they recently went through some renovations. I really like the new look of the bathroom!!!

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Sophia : Thank you for choosing to stay with us again. Our front desk staff takes great pride in providing excellent customer service. I'm sure you must have made a great impression on them as well for them to remember you from the last time you stayed here. So happy you enjoyed the new look of the rooms especially the bathrooms. The housekeeping staff are so proud of the new look. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Interesting place to stay"

3
29/02/2016

The room was very clean and the bed was comfortable. The property was a little disjointed with the valet parking in the basement and the room layout was functional but "unique". It was very easy to find a good neighborhood restaurant close by.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Pixelpnaderer: Thank you for staying with us. I hope you understand that we are a downtown property and parking is hard to come by. Most properties in downtown will always be underground with elevator service to the lobby. We hope to serve you again. Regards, Best Western Plus Dragon Gate Inn

"Worst Western"

2
19/02/2016

This property is in a quiet neighborhood but the China Town train station is a 5 minute walk to the East and the trains are very noisy. It is scarcely decorated and the accessible bathroom, while great for someone who needs it, is below par for someone who does not. Not a good value for the price paid.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Denver: I'm happy you enjoyed the neighborhood. We are situated more than 2 blocks from the trains, can you imagine how noisy it would have been if you had stayed right across the street from them. We try to be as competitive as we can to provide a great value. As you know, you probably checked around before you booked and found our prices to be lower than all others. Regards, Best Western Plus Dragon Gate Inn

"Safety first!"

1
19/02/2016

Personal Whereabouts and info given out. Had to leave night of arrival due to intruder. Still had to pay in full even though I did not stay at the hotel. Hotel needs better security and need to pay attention to intruders and non guest lingering around.

"Good Location and Great Value"

5
17/02/2016

The location of the hotel is a few blocks from a subway station and half of a block from bus transportation to downtown. Visited from out of town using mass transit and was convenient. Friendly service with provided breakfast each morning.

"Lovely, Three-tiered Horseshoe"

5
13/02/2016

I found the accommodations clean, well-maintained and inviting. Every room is high-end in appearance, yet prices are modest. Rooms are spacious and well-suited for the business traveler, as well as the tourist. Has its own gym, restaurant, laundry service, paid parking, and serves an excellent, varied, free breakfast. Close to many downtown attractions.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Yokan: Thank you for your compliments. I will share this with our staff. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Worst western"

2
12/02/2016

This is ithe worst Best Western I have ever stayed at. It is in a quite area but the train woke us up several times. The hotel is sparse and run down with few outlets and cold floors. We apparently got the last room as it was handicapped accessible and the shower was terrible. There was no water pressure and the handheld wand was super low making it impossible to take a real shower. The mattress was uncomfortable and had a big indentation in the middle. For the price we paid $219 plus $10 parking it was definitely not worth it. I would expect to pay $80 per night for this type of hotel anywhere other than LA. I cannot recommend it nor would I stay here again.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Denver. I'm sorry but this isn't our property.. We are have no traints that go past our property at all. Regards, Best Western Plus Dragon Gate Inn

"Exotic location and nearby culture!"

4
11/02/2016

Small hotel with an exotic Chinese atmosphere, located in the middle of Chinatown's bargain markets and among many Chinese restaurants. Nearby key museums and other cultural landmarks located around downtown, also next to the authentic and landmark train station of Los Angeles and easily accessible by car via several highways. Hearty complimentary breakfast! PS. Some rooms are rather dark or would need a face lift from the outside access....

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Bernard; Thank you for staying with us.. Glad you were able to find all the attractions convenient. Your are correct about the dark rooms. All rooms are under construaction now, and the light issue will be addressed during our remodeling. Regards, Best Western Plus Dragon Gate Inn

"Mold in the showers"

3
03/02/2016

Mold in the showers, construction also going on with power tools in neighboring rooms. hotel did not advise this was happening during booking. it really sucks. Found my outside door to my patio open one day also. be sure to look at the curtains for boogers too. i found a bunch that were dried on.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Neal S: I apologize about the consturction. It is listed on our Best Western site that we are under construction. I have reviewed the room you stayed in and have address the cleaniness issue with the housekeepping staff. I hope you give us another chance in the future. After our remodeling at the end of the month the property will be sparkling new. Regareds, Best Western Plus Dragon Gate Inn

"Avoid until construction is done!!"

3
02/02/2016

This would have been wonderful stay except that a major renovation was underway, and construction was taking place in the room next to ours. This meant hammering and drilling all day in that room AND on the shared wall! It was so loud that it was impossible to work, converse, or have a phone call, much less relax or nap. Although construction was supposed to be between 10 and 6, the workers arrived much earlier and so loud conversation and cleanup/prep were already taking place. The hotel was fully booked and they could not move us, and our feedback was met with vague apologies and no compensation. It was too bad, since the location is good, the decor is good, the breakfast is very nice, and the staff are all very friendly. It has good potential, but do not book this without calling them and inquiring about the construction.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Avignonfest: I'm sorry about the construction. Please contact us again and I will take care of you. Please give us another chance if you are ever in the area. You will find that we have a product that you will be happy with. Regards, Best Western Plus Dragon Gate Inn

"Good enough"

3
01/02/2016

On the plus side the room was clean and spacious. The beds were super comfortable, enough towels and a good steam iron with board. The TV had a good selection of channels. The bathroom was small and dated, but clean and functional (except one early morning where there was no hot water, they fixed it the same day, but unfortunately was forced to take a cold shower at 5am). The A/C was loud! Since it was January, I kept the window open and A/C off. However, that did get the traffic noise in. For me that was not an issue, but if you're a light sleeper consider staying somewhere else. Complementary breakfast was very basic, but enough to have a good start of the day. The DIY waffle-iron was a very nice touch. The 24-hour free coffee machine was very much appreciated. There was a small inconvenience that the room was uneven, making working at the desk a challenge since the rolling office chair kept rolling back to the middle of the room (even while sitting on it). They are in the midst of a renovation, so maybe this can be looked at when they get to room 323. Staff was very helpful and cheerful (including parking). The parking fee was a super deal at $10 per day. The area is quiet but glory forgone. I had no problems with safety, but it's not an area I would bring my family for a holiday either. The restaurants were disappointing for a China town. I ended up having meals in other areas or have them delivered. To summarise, an average hotel to stay for business if you need to be close to USC. But lower your expectations regarding area and overall look and feel of the premises. (This last point might change after the renovation.)

"Unexpected $10 parking fee and rude parking attendant "

2
23/01/2016

My rating is mainly for the issue I had when checking in and apparent miscommunication between front desk and parking attendant. I get to the hotel about 2:45 parked my car in hotel parking lot and was planning to wait the 15 minutes til check in time as stated online. A man comes up to my car telling me I can't park here without a parking pass when I tell him I have a reservation I'm staying here for the night I'm sitting and waiting til 3 to check in he repeatedly was telling me I had to leave I had to park outside the hotel just to wait for check in then come back in. Obviously I'm upset when I'm paying $100+ for one night then having to be told I can't wait in the parking lot for 15 mins. So I call front desk right there from my phone had it on speaker asked for management however Marvin at front desk said they weren't in. I told Marvin what was going on and that I was not going to move my car just to go check in. He said it was ok to come in and check in early. We hung up then the guy tells me I have to give him my keys! At that point I'm completely done with the hotel I told the attendant I am not giving him my keys that's ridiculous. My boyfriend was with me so he stayed with my car while I go to check in. I will never give a rude stranger my car keys. Period. When I go to check in with Marvin he then tells me there's a $10 fee to stay in the parking lot. Didn't really have a choice but to pay it, that is the very first hotel let alone a Best Western where I had to pay to park in the hotel parking lot. I told Marvin I thought it was crazy that a person who is paying to stay cannot sit for 15 minutes to wait for check in he replied "yea" and kind of just brushed it off. First impressions are everything and I will never stay there again or recommend it to anyone.

"Convenient and excellent value."

5
21/01/2016

Stayed here 2 nights and it was perfect. The hotel is located in the heart of Chinatown, and is easily walkable from Union Station. The surrounding neighborhood looks a little scruffy at first but it is quiet and feels perfectly safe. Check-in was a breeze; the lady working at the front desk acknowledged our room request and also gave us a nice goody bag filled with snacks for being BW Rewards members. The hotel is 3 floors arranged in kind of a U shape with all the rooms around an open center courtyard. On the ground floor are small businesses; everything from a coffee shop to a kung-fu studio, but it was always quiet. The room was fairly large with a king-size bed and a nice seating area with a small sofa and easy chair. We had a view looking towards the L.A. City Hall building and directly outside was a rear parking lot that seemed to be used by the employees/owners of other local businesses. As such, it was empty at night and very quiet. The bathroom setup was very functional: the shower (with excellent water pressure) and toilet were together behind a door, while the sink was located outside of this area. There was a sort of pass-through right next to the sink area which was very useful to place all of your toiletries so you didn't have to clutter the sink area with them. The bed was firm but very comfortable and came with plenty of pillows. The room also had a nice large refrigerator. Breakfast was perfectly satisfactory by BW standards: eggs, sausage, cereal, fruit, waffles and pancakes, etc. But the employees were outstanding here -- constantly cleaning and replenishing the food items. One young lady in particular was doing a great job -- she was asking everyone if they wanted waffles or pancakes, then she would make them and bring them to your table! Checkout was also quick and efficient; the price was exactly as promised and our emailed receipt arrived while we were still standing at the counter. Overall, a great example of a BW hotel and we would definitely return.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello William. Thank you for the detailed information you gave. We are so honored that you took so much time to share your experience with everyone else. We look forward to serving you again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"OK for one night"

3
20/01/2016

Downtown LA is pretty creepy, especially at night. Surprisingly, not a lot is open in Chinatown at night. Plenty of homeless panhandlers. The hotel was OK. The bed was extremely comfortable. The tv was new and there was a fridge. However, the bathroom was old and small. The breakfast was OK< but the lady serving was so friendly and anxious to please. The front desk staff were very helpful in suggestions of where to eat. That made up for the hotel being a bit disappointing.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you for staying with us. I'm sorry the property disappointed you. However, I am glad to share with you that the entire property is being remolded and should be completed by end of March. I do hope you give us another chance to earn your business. Regards, Best Western Plus Dragon Gate Inn

"Good Value"

4
20/01/2016

Needed a place for one night close to USC Health Sciences/Norris ($15 cab ride). Older hotel, but felt safe tucked inside mini mall type building. Have to use room key to operate elevators. Was quiet and clean. New furnishings and fixtures. Plumbing older, but plenty of hot water. Great location near downtown, but you're not paying downtown hotel price and it is nicer/better quality than a room for $100 or less a night. Will stay again when in town for USC visits.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Thank you for choosing to stay with us. We hope everything went well at USC Norris. If you ever do need to go back to USC we will make sure we take great care of your again. Regards, Best Western Plus Dragon Gate Inn

"Very Clean and Safe Chinatown Venue"

4
17/01/2016

The Front Desk personnel were very professional and helpful. They made the check-in process very smooth. I needed to stay downtown because I had a doctor's appointment at nearby USC Spine Center. Because of the notorious downtown traffic during rush hour I needed to stay downtown. This Chinatown Best Western hotel fit the bill. It was convenient (4.5 miles from USC medical center), very clean, and safe. We walked to dinner.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Kathleen: Thank you for staying with us. We hope everything went well for you at the USC Spine Center. If you ever need to go back to USC please give us a call. We will take great care of you again. Regards, Best Western Plus Dragon Gate Inn

"Great Value and People"

5
13/01/2016

This hotel is in bustling Chinatown but is very quiet and comfortable. Parking is underneath, safe and very accessible. The value is good without fanfare and fancy furnishings but good solid amenities and service that made our stay memorable.

"Better than expected"

4
03/01/2016

My two elementary age daughters and I stayed here as we enjoyed a non-Disney vacation highlighted by the Pasadena Rose Parade. My semi-complicated hotels.com + Best Western Rewards Night combination reservation was granted without a hitch. That was a relief. I thought the desk staff was responsive and helpful while I figured out the best way to get to the Rose Parade. I also want to note that the valet in the below-ground parking area was very friendly and helpful with our multiple in & outs. We took the Gold Line Metro to the Rose Parade and back (Chinatown station). It was an easy, 10-minute walk. The room itself appears to have been recently updated, with decor above my expectation. The bathrooms had a dated look, but they were functional and provided hot water, etc. It appeared that numerous rooms on the 2nd floor were in the process of being remodeled The neighborhood is obviously in the middle of Chinatown and North Hill street is dirty and somewhat depressing. To be fair, I wouldn't describe it as unsafe. I didn't see homeless and punk kids roving the streets...it was mostly older Chinese residents carrying plastic bags. So not intimidating/dangerous. I enjoyed the complimentary breakfast. Luxurious hours (7:15 - 10:15am), pancakes, wafflemaker, bagels, toast, lots of cereals, coffee/hot chocolate. We saved at least $25/day eating breakfast at the hotel. In summary: This isn't a destination hotel. I wouldn't want to hang out in the neighborhood for several days, but if you have a car or can use the metro and just need a clean, quiet, modest room to recover after a long sightseeing day, this hotel is a good deal.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Scumark: Thank you for your compliments. I will share them with the staff.. Our staff members take great pride in providing excellent customer service. Glad you were able to take advantage of the great public transportation that we have available in our area. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good experience over all."

4
28/12/2015

It's close to the Dodger's stadium plus you're in the heart of Chinatown if you want to shop. The place is descent enough. It's just the aircon was too loud at night. Their free breakfast was great. The valet guy was so nice and your car is well secured. To park at the Best Western was only $10.00 per day.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Alexander: Glad you enjoyed your stay with us. I will share your compliments with our breakfast and parking staff. Regards and safe travels, Best Western Plus Dragon Gate Inn

"A nice hotel with a serious management problem"

1
19/12/2015

First, let me qualify the one-star rating. The hotel is getting this poor rating because of one factor, which is, to me, an indicator of other potential problems. That factor is their decision to ignore a $20 Best Western incentive gift card. The card's instructions were to present it at the time of check-in and $20 would be deducted from your bill. Simple enough, right? Wrong. The front desk clerk who checked us in was pleasant and professional, and noted that she could not apply the credit, only a manger could do so, and they would do it the next morning. But late the next morning when we checked out, we found the manager had not done so, and once again the front desk clerk, pleasant and efficient enough, could not do so, but assured us it would be dealt with. Well, after submitting a one-star Best Western review with explanation that went back to the hotel and receiving no response, and submitting a complain to Best Western corporate and days later receiving no response yet, I think it's time to submit a public review. If management is willing to stiff regular Best Western customers on a Best Western "rewards" card, and risk a highly negative review over a $20 obligation that they have through Best Western, what else are they willing to do? That said, I want to give kudos to the staff we dealt with at the hotel. The front desk clerks were as professional and personable as could be, as was the parking attendant (but be prepared that parking is an extra charge). The breakfast was OK, and the room was clean with proper amenities, though oddly organized with a large furniture-less section of the room that seemed out of place. The location for the hotel is great if you want to explore Chinatown, or downtown LA, Little Tokyo, etc. We went for a walk one evening and stumbled onto a Chinatown outdoor shopping area near Hop Louie's where a commercial was being filmed with dragon dancers, which was entertaining. If you enjoy craft cocktails, General Lee's is your destination for cocktails utilizing Chinese herbs and the Chinese Zodiac - to a delightful end. Tuesday night at General Lee's is jazz night upstairs. A great find. But I remain concerned about a hotel management that may be so cheap that they don't honor their own rewards card and are willing to lose a customer over it. I've encountered problems with other Best Western hotels and have had management responses in 24 hours or less, with everything resolved positively. Not here, and that's not good. I'm disappointed in the management here and their poor choice they made in how they chose to treat us as customers. They sabotaged the good work being done by their own staff. That's not acceptable.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Sir; I'm not sure if you knew all the events that happened regarding your travel card. The travel card you tried to redeem was EXPIRED. Management contacted all the channels through corporate to try to get your card extended. This card was denied for payment. Manager took it upon themselves to honor your card at their expense. You are correct, management should have told you all the work they did regarding your EXPIRED card. I hope you understand that all our employees have to follow the rules and they try their best to accommodate everyone. Regards, Best Western Plus Dragon Gate Inn

"Bill K"

4
18/12/2015

Older property in the midst of china town. The entrance was a little difficult to find in an alley way, reminiscent of the orient. Service was good and the place was clean. Bathroom was very small. Breakfast was good, with the exception of the syrup which was strange tasting.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello William: Thank you for staying with us. Sorry for the small driveway. There just isn't much land in a downtown area to have such comforts. I will check into the syrup to make sure there isn't anything wrong with it. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Tucked in Chinatown"

4
11/12/2015

floors were filthy, had to wash our feet before going to bed. Not much around the hotel, in a run down part of china town. The ad says the city is minutes from the hotel, but I don't know if that is walking distiance, more like driving.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Debra; I so sorry for your experience at our property. I have spoken and retrained the housekeeper that was responsible for your room. In the future, please ask the front desk and we can always upgrade you to a different room. I hope you give us another chance to earn your business in the future. Regards, Best Western Plus Dragon Gate Inn

"GREAT HOTEL"

5
07/12/2015

When visiting LA, location is everything. Staying at the wrong place could end up costing you hours stuck in LA traffic, and trust me that can ruin your day. At the same time you don't want to end up a shady hotel. The Best Western Plus Dragon Gate Inn offers both the perfect location and great value. Its located in the heart of Chinatown and close to freeways and other attractions. On the day of my arrival i was trying to check in early and called the hotel. I know check in time was not until later but i arrived at noon and just wanted to drop off my bags and hit the town. I was greeted by Blanca who not only checked me in but gave us a great room. The room was perfect. Nice, clean, spacious. It also seemed like it had been renovated so that was a plus. When going to LA, its all about location, location, location, and this hotel has it. It was in the middle of china town which is perfectly safe for the family and its pretty fun to walk around and see where some movies have been filmed. Its also like a mile away from plazita olvera which has many great mexican gifts and food. You can also hit the Santee alleys which is like 15 min on city streets. I came to visit family that live in San Gabriel and even that was only 20 min on freeway. Perfect location. During our stay we had breakfast both days. The breakfast was delicious. Good variety and fully stocked, but the best part was the mexican lady that works the breakfast, she was awesome. She greeted everyone and went beyond her job to cook your pancakes and deliver anything you needed to your table. She left a positive impression. Overall this hotel is just perfect. Location, rooms, staff, breakfast. No complains. We are already planning our next trip and we have decided to stay at this hotel. Keep up the good work.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jesus Lorena; Thank you very much for you compliments about our property and our staff. Marthe is our jewel in the breakfast room. She really does make sure that everyone is served and will even make custom items if she can. We hope to serve you again on your next trip to Los Angeles Regards, Best Western Plus Dragon Gate inn

"Cheap and cheerful in chinatown"

3
04/12/2015

Stayed here twice on boys trip. Basic accommodation very close to Dodger stadium. We were there for NBA at the Staples center which was only a short uber ride away.Some shopping and plenty of chinese food in the area.Breakfast was ok and I liked the pancake machine.Hotel doesn't deal with need for three beds at all. Not fancy but seemed clean and bed was comfortable enough.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello James: Glad you had a chance to stay with us at the Best Western Plus Dragon Gate Inn. Sorry we don't have 3 beds in the room, not many downtown properties have that. In the future, please ask the front desk for a roll away. We will be more than happy to bring one to your room. This way you can have 3 beds. Regards, Best Western Plus Dragon Gate Inn

"Great Hotel in Chinatown for Downtown LA."

4
23/11/2015

I stayed at this hotel for business in downtown LA. I picked this hotel mainly because it is within walking distance to the government offices (20-30 min max). It's probably a short drive to get to either Staples Center or Dodger Stadium. The decor in the room was nice and the bed was comfortable. The TV channels were alphabetical on the networks so I didn't have a hard time specific channels! The room's decor seem a little dated but I had no problem with that. The hotel breakfast was very good highlighted by a yogurt bar, make your own waffle/pancake, scrambled eggs, sausage, and bacon, in addition to standard hotel breakfast food. Overall, staff was friendly and efficient from breakfast and check-in/out. Also, parking was 10 dollars. This is a hotel I'd say is good for its value and would highly consider going to again.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Andrew: Thank you for the compliments. I will share them with the staff. FYI...There is a DASH bus around the corner that goes right to all those building that you mentioned. The cost is $0.50 and runs from 5:50 am to 6:30 pm Monday through Friday.. It runs every 8 minutes. we hope to serve you again in the near future. Regards, Best Western Plus Dragon Gate Inn

"Great location with near by restaurants"

3
23/11/2015

We stayed at the hotel to visit fashion district during our visit to LA. The hotel is in Chinatown with great walking scores. However , the property is aged and it will be great to have it upgraded in room facility.

"repeat customer"

5
18/11/2015

i like this hotel for location, and nearby attractions- dodgers, lakers, clippers, kings. beds are comfy. i was unable to try their breakfast bc i was heading to lax. also has close proximity to the disney concert hall. i havent tried going to disneyland from the hotel yet, but i understand there is a contractor for this as well

"Really enjoyed my stay!"

5
05/11/2015

I was desperate to find a good & sate hotel online in LA near the LA Convention Center downtown under $200 a night. The hotel is nested in a quaint corner of Chinatown just a few blocks from Hwy 110 so it's convenient to downtown. The area is quiet & safe with many older Chinese residences. A couple of doors down is an Asian supermarket & in the courtyard is a convenience store which was super handy and not over priced. Around the corner are many great Asian restaurants and stores. Plus only a couple of blocks is a train station and the bus station to LAX is several blocks away but within walking distance. I was pleasantly surprised how clean the hotel and courteous the staff was including the cleaning lady, breakfast servers and the front desk help. In my room I had a refrigerator, very comfortable bed, 2 bottles of water and plenty of clean towels. I had wifi in my room as well as the TV with a wide variety of quality channels without requiring my to pay extra. The breakfast was a choice of pancakes, eggs, waffles, sausages, yogurt bar, cereal, croissants and bagels. I don't eat pork so the server kindly asked if I'd like a turkey or vegetarian sausage which was yummy. I will stay there again next time I visit LA.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Julie; Thank you for your compliments. I will share them with our staff as they take great pride in providing excellent customer service. Glad you were able to take advantage of our great public transportation system in Downtown Los Angeles. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"not a place to stay"

2
29/10/2015

better watch what they said in their website and ask for all they offer...you will be surprised. They offer a parking, they charge you but if there is a problem, they send you to a third party..worst, they denied their responsibility and literally tell you that that is your business

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Gimbler: I'm sorry that we didn't live up to your expectations. As a downtown property, parking is a premium. We understand this. That's why we only charge $10 as opposed to all our other competitors charging upwards of $50 per night. I hope you understand this. Regards, Best Western Plus Dragon Gate Inn

"Not the BW Plus i was expecting"

2
29/10/2015

this property need a good renovate, internet took a S__t, not working at all, if you are here for business, make sure you don't stay here. room was not as expected as BW plus, more like a 2 star motel.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Jason; I do apologize for not meeting your expectations. Please contact us to let us know exactly what you didn't like about your room. Regards, Best Western Plus Dragon Gate Inn

"Great Stay!"

5
25/10/2015

The staff here are awesome. They were extremely helpful, kind, caring and understanding. The beds were super comfortable and the room was very spacious. The breakfast was great. I never saw a make your own pancake station till I stayed here. That was a great touch. Well done.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Sunil: Thank you for your compliments. I will let management know how happy you are with all the new breakfast equipment they purchased for our guests. Looking forward to serving you again. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Ok place to stay"

3
17/10/2015

Ok place to stay. Room was average in size, rate came with breakfast. Breakfast was plentiful. Close to the Stadium and highway. Awesome Chinese restaurant around the corner. Close to the train station however we had a car so didn't use it. Right near Chinatown. Had to pay extra for parking which was disappointing.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Kezzd: Glad you enjoyed your stay. As a downtown property, we have no choice but to charge for parking. Please note we do our best to keep cost down. We only charge $10 as compared to all our competitors who charge upwards of $40 per night for parking. Regards, Best Western Plus Dragon Gate Inn

"A Gem in Chinatown"

5
15/10/2015

The hotel is located in a safe area in Chinatown, a 10 minute walk from the train station and a 15 minute walk if you go to a Dodgers game. Also, it is close to Olvera Street, the oldest part of Los Angeles with its Mexican marketplace. There are many good restaurant choices if you like Chinese food, and fresh fruit and produce vendors along the streets. Our room was surprisingly big and very clean; we had a king bed and a sitting area with a couch. The free breakfast was great, lots of choices for every taste and the coffee was excellent. The hotel staff was very helpful and friendly. We didn't have a car during our stay, so I don't know the parking situation, but I think they charge $10/day for parking. This place is a real gem and I would recommend it to anybody who looks for a decent hotel rate in LA in a charming neighborhood.

"Came to stay to watch ballet at Dorothy Pavillion"

5
10/10/2015

It was a pleasant experience. We thoroughly enjoyed our stay. Free breakfast is a real treat. It normally cost $30 for a couple in other hotels. We would highly recommend to our friends and relatives to stay at this hotel for musical and sporting events. You get your money's worth.

"Near Dodgers stadium. Have to pay to park"

3
05/10/2015

Hotel was clean. In the heart of Chinatown. I was shocked when they told me at check in that I would have to pay for the parking both days. When we were done at our event at the dodger stadium, after coming back to the hotel, we discovered that there was not one single business open anywhere that we could get something to drink or eat. Overall...good place for after an event at the dodger stadium.

"What a nice suprise."

5
29/09/2015

This hotel was a nice surprise even though it is located in Chinatown. The neighborhood is safe. My room was very big, and the bathroom as well, I ended up staying in a handicap room, I had more space than I deserved. The AC worked well (it was very hot) and isolated the noise coming from the outside. The hotel was clean and organizes. The ladies from the front desk are the highlights of this hotel, they were very graceful, thoughtful and gave me excellent recommendations to have dinner and breakfast. I forgot the name of the restaurant I had my dinner, but remember the one I had my breakfast: Urth Caffe, you should give it a try. It is a must see (actually eat) and it is 10 min drive from the hotel.

Dragongateinn, Manager at BEST WESTERN PLUS Dragon Gate Inn, responded to this review
Hello Grazciela: Thank you for staying with us. I will share your compliments with our staff. We hope to serve you again in the near future. Regards and safe travels, Best Western Plus Dragon Gate Inn

"Good enough for one night, not the cheapest in Chinatown"

3
29/09/2015

Don t know about walking around in the dark anyway in LA after 9 pm but it doesn't bother us as we are looking for a decent hotel where druggies/panhandlers are absent around the corner. Room was adequate and breakfast was basic. If you want a decent meal, go to Sam Woo Chinese restaurant nearby for some yummylicious food. I would come back here on special rates and advance bookings. The metro is quite a few streets away but on late nights you get the fears of who or what is around the corner. If you can afford a bigger budget (+$40 more) you can go to Miyako hotel in Japantown or upmarket to Double Tree not too faraway from this hotel. Overall ok for a restful nite - clean n bug free!

"Great place"

4
26/09/2015

Vegetarian sausage at breakfast!!! Parking was confusing-no attendant on duty when we came in, no signage, then we got yelled at for doing it wrong when we tried to leave. Otherwise everyone was great. Decor is nice- subtle individual touches that nod to history of Chinatown

"Took 4 months to charge our credit card"

1
18/09/2015

We stayed at this hotel in March 2015 and although it was not the fanciest, we did not expect 5 star accommodation. The room was fine and the continental breakfast was good. However, when we returned from our holiday we had not realised that we had not been charged for the room, when we had fixed up our account at the end of our stay. It was not until July 2015 that our credit card was charged for our stay. What possible reason would you have to delay charges to our credit card for this period of time. Please note we sent an email on 24 of July requesting an explanation for this and it was never responded to. On a positive note you will be pretty close to Lucky Deli around the corner the best and cheapest asian food outlet in all of LA.