ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Stoneridge Inn & Conference Centre, Londres

4.0/5  - basé sur 462 notations.
6675 Burtwistle Ln, N6L 1H5, Londres, Canada - See map

Enjoy renovated rooms and plenty of unexpected amenities when you stay at the Best Western Plus Stoneridge Inn & Conference Centre, which is removed from the bustle of London yet convenient to many of the city’s best attractions and businesses. Spread out in spacious rooms featuring crisp linens, comfy pillow top mattresses, and modern furniture. Kick back while watching wide-screen flat panel televisions, and enjoy amenities such as a coffee maker, complimentary newspaper, refrigerator, iron and ironing board, and hair dryer. Get work done at our generous, well-lit desks and take advantage of perks like iPod® docking stations and an in-room safe. Kick off your day with a free breakfast buffet. Stay connected with complimentary high-speed internet, wrap up work in our 24-hour business center, and burn off some steam in our fully-equipped fitness center, which includes weights, stationary bikes, and treadmills. Our certified eco-friendly London, ON hotel is the area’s top choice for hosting events and receptions. We have three meeting rooms ranging in size from 270 to 700 square feet as well as banquet facilities ranging from 1500 to 3300 square feet. An executive chef, state-of-the-art audio and visual capabilities, tasteful décor, and plenty of parking will make your event a success. Getting married? Next door is the Rose Chapel, a non-denominational sanctuary with stained glass windows and plenty of natural lighting. We are just minutes from many of the top attractions in London, including the Grand Theatre, Storybook Gardens, and London Children’s Museum. Hungry? A Tuscan-inspired grill is on site and nearby are fast-food and casual restaurants. We are close to the corporate locations of Ford Motor Company, Formet Industries, TD Canada Trust, and 3M Canada. Our multilingual staff looks forward to making your next stay or event the best yet. Come see our new look.

Best Western Plus

Hotel Stoneridge Inn & Conference Centre

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 456 guest reviews
NOTE ISSUED
Excellent
232
Very Good
138
Average
49
Poor
19
Terrible
18
REFER TO NOTICE
Business Business
118
Couples Couples
137
Family Family
126
Friends getaway Friends getaway
38
Solo travel Solo travel
24
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Visit"

4
25/08/2018

We booked this hotel last minute and when we arrived, our reservation and room were ready. We did have a special request noted due to a mobility restriction, but it seemed to be overlooked in the notes and we booked directly through the Best Western application. The room was clean and large enough and the beds reasonably comfortable. The bathtub is on the small side and made it a challenge for the specific mobility restriction at issue. While others report it to be a quite hotel, the traffic noise from the highway was very noticeable (especially if you are a light sleeper) due to its close proximity. Do yourself a favour and ask for a room on the side of the hotel opposite to the traffic (facing the front parking lot). The WiFi for our short stay seemed to be reliable and fast enough. The free breakfast was nice.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear gazunni, Thank you for sharing your feedback on TripAdvisor. We are so happy to hear that you enjoyed your stay and found your room comfortable. I'm so sorry that the traffic from the highway was disturbing. We hope you would consider staying with us again the next time you visit London. Thank you for being our guest. Sincerely, Natalie Zima

"Wedding Stay"

4
13/08/2018

We had a wedding in the area and stayed at the Best Western. The rooms were very clean and the service was great. I have found that of all the hotels I've stayed at (not that the number is very high) the beds at the Best Westerns are the most comfortable of any other hotel I've stayed at - more comfortable than my own bed at home.

"Deb"

4
10/08/2018

The location of this hotel is great, right off the highway. Quick easy access to downtown London. Price is great, room and common areas are very clean. Staff are professional, polite and quick. Breakfast is really good. The main reason I refer Best Western is the comfortable bed and the coffee in the morning!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Debbie H, Thank you for your review and for sharing your feedback. We are pleased you enjoyed your stay overall and we look forward to welcoming you back the next time you visit the area. Thank you for choosing Best Western. Sincerely, Natalie Zima

"Great spot"

5
08/08/2018

Perfect spot. Right on the hwy makes super easy access. Very clean and spacious. Love the king size, comfortable bed. Beautiful lobby. Cute restaurant with lovely breakfast. Quick and easy check in. Quiet and cozy.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 7tamiss, Thank you for sharing your feedback. It's always great to hear when guest have such a great experience. We hope to have the pleasure of welcoming you back the next time you are in London. Thank you for being our guest. Sincerely, Natalie Zima

"A home from home stay"

4
31/07/2018

I was happy to visit this hotel again and the second visit did not disappoint. The room was comfortable and clean, the staff were helpful and efficient and the breakfast was more than adequate. In addition, the cost was good value compared to other similar accommodation in the area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Malcolm S., Thank you for your review and feedback. We are so pleased to be welcoming you back and we look forward to your next visit. Thank you for your loyalty. Sincerely, Natalie Zima

"A good hotel at a reasonable price."

5
31/07/2018

My wife and I have stayed at this hotel on several occasions. We like the location (near London and St. Thomas) and we like the breakfast and rooms. This hotel does not have a swimming pool, but the rooms are good, the service is good, the location is good, and the breakfast is good. I stay at a lot of Best Western hotels and this hotel is a good hotel at a reasonable price.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Alex S., It was such a pleasure to welcome you back. Thank you for your kind feedback. We are so pleased to be on your favorites list. We appreciate your loyalty and look forward to your next visit. Sincerely, Natalie Zima

"Overnight stay was pleasant"

4
31/07/2018

We had to stay one night before we continued driving back to the US from our stay in Sudbury. The room was nice and the bed was very comfy. Wifi was good and did not require any password which was a convenience. The free breakfast was standard and closes a bit earlier than usual (9:30am). The free toiletries were citrus scented which we liked too.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear ton2viray, Thank you for sharing your feedback regarding your stay. We are so pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back on a return visit. Sincerely, Natalie Zima

"Very nice stay"

4
29/07/2018

We stayed here on a Saturday in July and it was a very pleasant stay, nicer than where we stayed last year in the area for a soccer tournament. The room was clean, the hotel was quiet, even with our soccer team of 16 year olds and a wedding reception going on. It's situated near a 401 off ramp, which was handy, and again, noise wasn't an issue. Ample parking, friendly staff, an ice machine that worked (!). A hot buffet breakfast was included in the restaurant wing of the hotel, but we didn't eat there at night so I can't comment on it. This would be an ideal hotel for tired travellers to pull over for the night- it's a fairly secluded area otherwise. Recommended.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear JandKPreston, Thank you for sharing your feedback regarding your recent stay with us. We are so pleased to hear that you enjoyed the experience and found our hotel conveniently located and comfortable. We hope to have the pleasure of welcoming you and your team back the next time you play in London. Thank you for staying with us. Sincerely, Natalie Zima

""Booked a second night""

5
26/07/2018

We were so pleased to discover our Best Western Plus was located outside the city, in the country side. A well-kept floral entrance, warm smiling people at the front desk, and a very reasonable price in a nicely decorated hotel impressed us. We were able to drive to Port Stanley a short distance away to attend the live theatre there on our second day. This was recommended by someone at the front desk. She had seen it herself and lives in the area. It is a bonus when the staff know the area that well. So we stayed an extra night. And we will return to the Stoneridge Inn when we are back in the London area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Jeanette B, Thank you for staying with us and sharing your feedback. We are so pleased that you found your experience with us so positive and that our staff were able to make suggestions to enhance your stay in our area. We look forward to welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Nice Hotel"

4
26/07/2018

Pros: Hotel was very clean and the beds were comfortable. The restaurant served really amazing food. Breakfast was better than most hotels. The staff were nice. Cons: The hotel is just off the highway - nothing around it. To the nearest coffee shop - approx 8 minutes drive There is no complementary coffee, so if the restaurant is closed, you had to drive or serve yourself your

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Bill M, Thank you for sharing your feedback. We are so pleased to hear that you enjoyed your stay overall. We appreciate your feedback regarding 24 hour complimentary coffee. I'm so sorry this was an inconvenience for you. We hope you will consider staying with us again in the next time your travels bring you to London Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"Nicer than expected"

4
23/07/2018

Stopped here on way to Niagara falls. Price was higher then I could find online, so book online. Beds and rooms were nice. Bathroom seemed a little outdated and water pressure in sink was bad. Staff was pleasant. Didn't spend a lot of time here as we got in late and got an early start. Breakfast was okay. They had nice touches; salsa (homemade?) And strawberry sauce for waffles but overall it was okay. Would stop again if needed (but book online).

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Carmen H, Thank you for sharing your feedback. We are thrilled to hear that you enjoyed your stay overall. We look forward to welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Friday 13th"

4
20/07/2018

Hotel stay was great but would choose somewhere else for meals and beverages. Hotel check in staff were amazing but definitely would choose to have my meals elsewhere. The restaurant was busy had difficulty getting any staff to come to our table to serve us. the hostess raised her voice to us and the waitress kept forgetting things.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear D C, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us overall. We will share your feedback with our restaurant. I"m so sorry that your experience there was not as favorable. I hope you would give us another opportunity as this is not common for them. We look forward to welcoming you back again - perhaps on the next Friday 13th. Sincerely, Natalie Zima

"Hidden Gem"

5
14/07/2018

10 of us enjoyed 2 nights (5 rooms) for our yearly mini retreat. We used this hotel for the first time as our home base for exploring London. We will definitely be staying here for other mini vacations when visiting the London area (Elgin county too).

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Geri S., Thank you for choosing to stay with us and for sharing your feedback. We are so happy to hear that you and your friends choose our hotel for your mini vacation. We look forward to welcoming you all back again the next time you choose to visit London and Elgin. Sincerely, Natalie Zima

"Nice place"

4
18/06/2018

This is not too far out of town and is a very nice facility. The breakfast was the best I have had at any hotel when breakfast is included. They need a pool to make it excellent but it is a new facility and it is very mice.

Natalie Z, Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear kcfuntimemusic, Thank you for sharing your feedback regarding your stay. We are so pleased to hear that you enjoyed the breakfast experience and that you found our facility nice and comfortable. We hope to have the pleasure of welcoming you back again on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Good stay... "

4
10/06/2018

The hotel was clean, room was clean and bed was comfortable. We stayed one night. Breakfast was okay but limited. If you have the time and money, go to a restaurant for breakfast. No one came to serve us at a table, no drinks. Everything was plain. Just potatoes, omelet, hash browns and sausage. Wasn't worth the breakfast in our opinion. Otherwise, hotel was nice and affordable for a quick one night stay.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear MacKenzie W, Thank you for sharing your experience on TripAdvisor. I'm so sorry we fell short on your breakfast experience and you found the food and service limited. I hope you would give us an opportunity to redeem ourselves the next time you visit London. Thank you for staying with us. Sincerely, Natalie Zima

"Short sweet to the point and great deal"

5
04/06/2018

we had a relaxing stay after a long drive it was accomodating and elegant grounds and flowers were well kept and quite beautiful and even though it was convenient and close to the highway it was not a traffic or loud area

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Michael M, Thank you for sharing your experience. We are so pleased that you enjoyed your stay with us and we hope you will stay again the next time your travels bring you to London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"excellent service"

4
03/06/2018

I stayed here for a business conference. The service was great, the rooms clean, the bed and pillows very comfortable, the hotel overall is excellent. You may not think it when you first pull-up, but it is much more than it seems.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Rafik L, Thank you for sharing your feedback on TripAdvisor. It was a pleasure working with your team and hosting your conference. We are thrilled that you enjoyed the experience and found the service great and rooms comfortable. We hope to have the pleasure of working with you again soon. Thank you for your business. Sincerely, Natalie Zima

"Best Western StoneRidge London Ontario"

4
24/05/2018

quiet comfortable hotel, The Best Free Hot Breakfast Ever, Staff friendly and extremely courteous, spent four nights here with no regrets what so ever. Would definitely Reccomend this establishment to my friends and family.We liked being away from the city,and it was cioser to our destination I think it is the perfect place for a hotel. Close to no. 3 highway, And the 401.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear twsteele, Thank you for sharing your feedback. We are so happy to hear that you enjoyed your stay, found our staff friendly and thought our breakfast experience was the best ever - Thank you! We look forward to welcoming you back the next time you visit our area. We appreciate you staying with us and choosing Best Western. Sincerely, Natalie Zima

"Very good hotel, resonable price"

5
16/05/2018

I found this place to be an excellent location to rest when you travel in London Ontario. Is just off the 401 highway and couple of minutes off the 402. However, is about 20 minutes to Downtown London. Very nice and quiet place with extremely comfortable mattresses and pillows. The rooms are a very good size. Breakfast was very good, lots of choices. Staffs are very friendly and excellent customer service. The price was very good.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Marius_adv, Thank you for sharing your feedback with the TripAdvisor community. We are so pleased to hear that you found your stay comfortable and our location convenient. We hope you will stay with us again the next time you are travelling to London, Ontario. Sincerely, Natalie Zima

"great stay"

5
11/05/2018

Friendly staff even late at night. Breakfast service was over the top. Overall a very nice place to stay with easy access to the 401. The rooms were neat and clean and there was plenty of easy parking.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear smille750, Thank you for your feedback. We have made recent changes to our breakfast buffet and are so happy to hear that you enjoyed the service. We look forward to serving you again soon. Sincerely, Natalie Zima

"Great Restaurant Onsite and quiet area."

5
03/05/2018

This location is just off the 401 and is surrounded by peace and quiet. The ability to get a good nights sleep is accomplished with extremely comfortable mattresses and pillows. The rooms are a very good size. The exercise room is pretty decent for a hotel. The restaurant is a keeper. Great Italian food with very good service. I stayed 2 nights and ate at there for both meals. Breakfast was good, hot and plentiful. Lots of choices and fresh made smoothies if that's your thing. The price was excellent as well. Stay here and you won't be disappointed.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Sean J, Thank you for staying with us and for sharing your feedback regarding your experience. We are so pleased to hear that you found our rooms (and beds) comfortable, location convenience, service friendly and that you had the opportunity to experience our restaurant on several occasions during your stay. We look forward to serving you again the next time your travels bring you to London, Ontario. Thank you for choosing Best Western. Sincerely, Natalie Zima

"Incredible Place, Incredible Team"

5
27/04/2018

Following the recent and tragic passing of my 20-year-old son, siblings from Tennessee, Oregon and Saskatchewan came to Ontario to support me and my family leading up to and through the day of my son's funeral in St. Thomas. As a resident of St. Thomas I have known of Stoneridge and in years past have enjoyed dining at Pastos - their beautiful and intimate restaurant - along with using their facility while participating in a small local trade show. A quick recommendation by text for my incoming family to consider Stoneridge for their stay ended up with this local destination becoming home for six days. It was home not only for my family who travelled here, but also for me, a grieving mom who stayed with them as they cared for me during these profound days. All I can say is that Best Western Stoneridge was exceptional. Location, accessability, facilities, aesthetic, charm, amenities, comfort were only the beginning - outstanding and one of a kind. Yet, what made Stoneridge fabulous was the heart of the team. Every single person we met treated us not only like honored guests, but more importantly, like family. From the ladies at Pastos, to the front desk personnel, to the housekeeping staff, it was as if we were welcomed "home" every day we were at Stoneridge. Their campus is truly a gem in Southwestern Ontario. The Inn includes not only guest rooms but also a Conference Centre and fabulous fireside lounge. Along with the exceptional adjoining restaurant known as Pastos Grill and the beautiful landmark Rose Chapel, all positioned in a fabulous country setting right off the 401, this centre is amazing. Best Western Stoneridge is definitely my number one pick for any travel, conference or event in southwestern Ontario and I offer it a review of exceptional. With many thanks, An honoured local guest

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Cheryl, Please accept our deepest sympathies for the loss of your son and thank you so much for sharing your experience. It was very heartwarming to read your comments and know that you and your family was able to find comfort in our facilities. We look forward to offering our warm, friendly and comfortable facilities to you and your family in the future and in hopes under much happier circumstances. With gratitude, Natalie Zima

"Good Rating...I guess when things are going well"

1
26/04/2018

We were supposed to stay here after a wedding. When I booked I asked if we could get an earlier check in. The girl said that would likely not be a problem but call a day or so before coming to confirm. I did just that...but got the "no promises/ first come first serve" Okay no biggie made other plan to go to a family members to get dressed for wedding. After wedding we cabbed it to hotel and they had a power failure. These things happen but when my husband asked about compensation or what could be done we were told quite rudely we did not have to stay that and it was not there fault. There were plenty of hotels just 15 minutes away. Really? that is what we had to figure out which was a total pain. I even filled out the how was your stay and received a very lame apology with a hope you will consider staying with us again. NO!!!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Emilie R, Thank you for sharing your review. Please accept our sincere apologies for not meeting your expectations. Our community did have a power failure the night of your arrival. At the time you arrived, we had limited information regarding the length or location of the outage and knew only that is was caused due to high winds. We completely understand your position of not wanting to stay with us when such an important service was unavailable. We would have been more helpful in assisting you find alternate accommodations had we had access to telephone, power and internet which regrettably was knocked out in the failure. We are so very sorry for the inconvenience this caused you. Sincerely, Natalie Zima

"Great Hotel!"

4
20/04/2018

Was pleasantly surprised at the quality of this hotel. Noise level was not bad despite being right beside 401. The restaurant was even better for dinner. Beds were very comfortable with great pillows. Great place for weary travellers.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Alexandra A, Thank you for your review and for sharing your expirence. We are so happy to hear that we exceeded your expectation both in the hotel and at our restaurant Pasto's Grill. We hope to have the pleasure of welcoming you back again the next time your travels bring to you London, ON. Sincerely, Natalie Zima

"Great place off the 401"

4
08/04/2018

Everything about our stay was great: a clean room, comfy beds, friendly staff, hot breakfast. The room was a bit small. The location is out of town...which makes it quiet for sleeping and easy to access by car. However, it's a $30 (and 20 minute) Uber ride to downtown. Just something to keep in mind!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear HomemadeHappy, Thank you for taking the time to provide feedback regarding your recent experience at our hotel. We are so thrilled to hear that you enjoyed your stay and we hope to have the pleasure of serving you again very soon. Sincerely, Natalie Zima

"Lovely hotel and stat"

5
05/04/2018

Our stay was excellent. Staffs are very friendly and excellent customer service.? Our room was very spacious for family of four. Room was spotless and bathroom was exceptionally clean. Breakfast was included with our stay and it was a hot breakfast buffet. Food was excellent. Overall an exceptional stay and would come back again.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Oiling, Thank you for sharing your feedback regarding your recent stay at our hotel. We are so pleased to hear that your family had a wonder time with us. We look forward o welcoming you back on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"Great Place to Stay"

5
01/04/2018

The Best Western Stoneridge Inn is a lovely hotel and convenient for us if we are heading to London to visit friends. Although it is outside of London, it is conveniently located close to the 401, and this location usually has good rates. This is our favourite place to stay and we usually do a couple of times per year. Highly recommend!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Chris P., Thank you for sharing your feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our location convenient and rates favourable. We appreciate your recommendation and look forward to welcoming you back. Thank you for staying with us. Sincerely, Natalie Zima

"Clean and Quiet, but not all mattresses are equal"

3
20/03/2018

Spent the night here during a work weekend. This location is about a 20 minute drive away from downtown London, ON, near the 401/402 intersection. The location is easy to get to, just off the highway, and there is an attached restaurant for easy access to meals. The facility was clean, staff was friendly and professional, and it was very quiet which is just what we were looking for. There's a fitness centre on site as well. I gave this 3 stars b/c the most important thing was lacking, the mattresses in our room were not the newer pillow tops that some units had. They were in fact very old/worn out. Once you lay in the bed, you just sink into the mattress - not in a good way. There was no support in the center of the mattress. Everything else was fine though - clean bathroom, spacious room, plenty of accessible plugs for recharging your electronics. Bring an HDMI cable if you want to hook up to the TV.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Mat P, Thank you for sharing your feedback regarding your recent stay with us. I'm so sorry that you experience fell short and that you did not find our beds comfortable. We do our very best to offer a comfortable sleep experience on our pillow top mattresses. We are trying to isolate the room you occupied to confirm that it's not a problem with the box spring or perhaps coil separation of the mattress. We hope this incident will not deter you from staying with us in the future. Thank you for choosing Best Western and we hope to have the pleasure of welcoming you back again in the future. Sincerely, Natalie Zima

"Very quiet, clean and excellent breakfast"

5
17/03/2018

This is right off the 401 hwy by Lambeth and you would never know you're that close to the busy hwy. Rooms are very quiet and clean. The breakfast that accompanies an reservation is very good. Good selection and tasty. Service of coffee to the tables. I have stayed before and will stay here again. Excellent service and friendly staff.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Plash133, Thank you for sharing you feedback and for your stellar review. We are so happy to hear that you found our rooms clean and quiet and that you enjoyed the breakfast experience and service. We hope to have the pleasure of welcoming you back again on a return visit. Thank you for being our guest and for choosing Best Western. Sincerely, Natalie Zima

"Enroute stop over"

5
08/03/2018

We stayed at this Best western before nice to go back like going home staff very friendly rooms nice very comfortable beds breakfast was delicious lots of choices and once again very friendly staff easy to access right off hiway 401 will be back

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Maureen D, Thank your for choosing to stay with us on your return visit through London. We are so happy to hear that your experience yet again was so positive and that you felt like you were coming home. We are grateful for your support and loyalty and look forward to welcoming you back again soon. Sincerely, Natalie Zima

"WONDERFUL"

5
01/03/2018

My husband and I stayed one night, Feb 22/18 as our furnace decided to die that day. We live in Port Stanley, drove by this hotel many times but never actually went inside. We were very impressed with the speedy checkin, the room was spotless, the hotel itself very clean and quiet. The free hot breakfast was amazing. Food was excellent. The gals who worked there that day friendly and very helpful, they even served coffee at our table. Never had that ever in any hotel. Would definitely recommend this hotel and would definitely return.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear AnniieToronto, Thank you for sharing your feedback from your recent visit. We are so pleased to hear that you've finally discovered us and enjoyed your experience. Given that you live so close we likely won't have the pleasure of having you stay with us often however we hope you would consider trying our restaurant for lunch or dinner. Pasto's Grill has a fabulous reputation and food and service is always delicious and friendly. Thank you for staying with us. Sincerely, Natalie Zima

"Theft of personal belongings from room"

2
09/02/2018

I've stayed at this location 4 times over the past 2 years. It's OK. Rooms are clean, quiet, nothing special. I've never had a reason to complain until my most recent stay. I left my Ipod plugged in to my laptop, charging, while I was away for the day. When I returned, it was missing. I reported this to the front desk and they took my information. Three days later, I received an email from the manager stating that I should have used the hotel room mini safe and that they were not liable. From a legal standpoint, that's correct. However, I am a semi-regular visitor, and you'd think they would do something for me as a gesture....in addition, just as a practical matter, what about items that are too large to fit in the safe? If they, therefore, get stolen, what would management's response be? I am easily able to replace my Ipod, but I think it's pretty poor how cavalier management was about this situation, and frankly, caveat emptor to other travellers- there is a thief on the staff, and Best Western Stoneridge won't do anything about it. That was my last stay in that Best Western. Terrible.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Michael F., Thank you for sharing your feedback. We are pleased to hear that your previous stays at our hotel were positive. We work with a team of very dedicated employees who have been with our company for a long period of time, many spanning decades. Our room attendants are very caring about returning lost or forgotten property to their rightful owner and report these items immediately. We are very sorry to hear about your missing iPod and are saddened by your accusations. We do provide in-room safes to ensure our guests can safe guard personal belongings. We also offer a larger safe for larger items and secure storage for items that are over sized. You may notice that this sort of incident and accusation is not common place and certainly not one shared on this forum. We sincerely apologize for your experience. Sincerely, Natalie Zima

"Deserves the Best Western Plus name"

4
30/01/2018

Stayed for two nights on family business and enjoyed the fact that it was not in a busy area, had a very good restaurant, and the staff were very efficient and accommodating. Breakfast was great with lots of choices. Had a problem with the keys not working after 24 hours even though we were checked in for two nights. Room was very spacious, two comfortable armchairs as well as a good desk chair. Bed and pillows were really comfortable. Handy to 401 which made our trip during bad weather a little less stressful. Reasonably priced.

"Just what I needed"

5
29/01/2018

This is just what I needed during a hard, a sad time. A few of us had stayed here last night for a funeral. The hotel was very relaxing and quiet. Staff was very attentive to our every need, Stephanie at check out was very kind to us and made it all go smoothly. There was a complimentary breakfast which we had no idea about so that was a great surprise. Breakfast was delicious, the waitress was all smiles and talked to us about our friend we had lost and offered us condolences, and refilled our coffees. My wife felt she was very sweet and a "breath of fresh air" in the morning. I wish I knew her name, she had no uniform so maybe she was new. After breakfast my wife and I sat by the fire near the front desk to relax before the funeral, that was nice and warm. The hotel is only a 10 minute drive to town so it being on the 401 did not bother me in fact, it is great as it is quick to get off the highway. We had lunch at Pastos, I had a chicken club sandwich and salad, very delicious again, nice staff. We will be back!

"We went with friends who heard the Italian restaurant at this Best Western was a great place to eat."

5
24/01/2018

It was the best Italian food I have ever had and I have eaten at every Italian place I can find. The food was deliciously prepared, excellently presented and their house wine was superb, Assante Odessa. We have made it our go to wine from the LCBO. Now that we have moved back to London, we will eating there on a regular basis.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear ThePorters11, Thank you for sharing your restaurant review. We are so happy to hear that you had such a pleasant visit. We look forward to welcoming you back again very soon. Sincerely, Natalie Zima

"Great hotel!"

5
20/01/2018

Stayed one night while on business. This hotel is a bit west of London on the 401 so I do not usually consider this location. I am more familiar with the hotels on Wellington Road. This location is very convenient for visiting the west end of London. The hotel is new, spacious and well appointed. Great restaurant on site. The room was large, clean, with a comfortable king bed. Breakfast is included. Great selection, with waffles, omelettes, home fries, cereals, etc. Left my key in the room. The staff was very helpful and replaced it right away. Despite being directly at the 401, the room was quiet with no road noise.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Dave H., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are so pleased to hear that you enjoyed your stay and found our hotel quiet, clean and comfortable and our staff friendly. So glad to hear that you enjoyed our breakfast and I hope you had a chance to try our restaurant for dinner. We hope you will consider staying with us again on your next visit to London. We look forward to welcoming you back. Sincerely, Natalie Zima

"Great place to stay"

4
10/01/2018

Stuck in bad weather at work after traveling two hours to get to work. I was able to secure a room for a night to avoid driving back home. The room was clean and comfortable and included a hot buffet kind of breakfast with a few selections.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear pennyl2108, Thank you for sharing your feedback. We are happy to hear that you found comfort and safety at our hotel and that your stay with us was pleasant. We hope you will consider stay with us again in the future. Sincerely, Natalie Zima

"Enjoyed our stay"

4
09/01/2018

The staff were very friendly and helpful. The room and hotel appeared very clean and the bed was extremely comfortable. I loved the oversized pillows. My only disappointment was that the restaurant was not open (it was reopening the night of our departure) due to the holiday season. I would have appreciated a heads up when I checked in so I could have planned accordingly. One staff member did recommend a restaurant down the street, The Wayside Restaurant, and it was acceptable. Picard's Peanuts is across from the restaurant and is a terrific store for anyone who likes peanuts, chocolate, etc.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear T89AIkimberlyf, Thank you for sharing your feedback. We are thrilled to hear that you enjoyed your stay and loved our pillows. Please accept our apology for our annual restaurant closure and any inconvenience it may have caused. We hope you will come back again so you can experience Pasto's Grill. Thank you for being our guest. Sincerely, Natalie Zima

"Good Stay With Best Western"

5
02/01/2018

Pleasantly surprised by this hotel. The inside of the hotel is modern and clean. Room with King bed is comfortable. Staff was very friendly and helpful. Wifi was one click to login and worked well for our stay.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 101lyndas, Thank you for sharing your thoughts. It's always a pleasure for us to hear when we exceeded our guests expectations. We look forward to welcoming you back for another comfortable and pleasant stay in the near future. Sincerely, Natalie Zima

"Excellent hotel"

5
02/01/2018

The hotel is near express way 401 in London, and it does not run long way to London central area. In hotel, everything looks new with clean rooms, nice and comfortable spacious lobby and nice patient staff. Breakfast is fresh and good. Yes, it will be recommended!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear bos843, Thank you for your feedback. It is always great to hear when our guests have a positive and enjoyable experience and we share your feedback with all our staff. We look forward to welcoming you back again the next time you visit London. Thank you for staying with us. Sincerely, Natalie Zima

"Hotel critique"

5
28/12/2017

We stay at this particular Best Western as it has an exceptional name for the food and quality of the rooms. The foyer/entrance is warm and inviting. Newspapers are available, the fireplace is always on and in the evening we enjoy a glass of wine at the fireplace.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Max S, Thank you for your critique and for staying with us. We are so happy to hear that you find our hotel so comfortable and inviting. We look forward to your next visit. Sincerely, Natalie Zima

"When in Town"

5
17/12/2017

My first choice when in the area. I have many friends and family in the nearby area. Whenever I come into town to visit or other reasons, this is where I would make my reservations during my stay. Thank you Best Western, Stoneridge.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear W9370MQrobertb, Thank you for your loyalty and for sharing your feedback. We are so happy to have you as our guest. We look forward to your next visit. Sincerely, Natalie Zima

"Came to visit London for a concert at the London Music Hall"

5
16/12/2017

Very handy to the 401, very comfortable and clean rooms with the advantage of having a lovely restaurant on site which we enjoyed eating breakfast for 2 mornings and dinner the first night. Staff were all very friendly.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear jan2466, Thank you for your review and feedback. We are so thrilled that you had such a pleasant experience while in London and thank you for dining with us at Pasto's Grill. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Great service and facilities"

5
13/12/2017

The quality of service at this hotel and conference facility was excellent. Staff respond quickly to our needs. The service and food quality at the restaurant was excellent as was the catering provided at the workshop. The location is isolated, but is situated near major highway interchange, making it quick and easy to access for out of town guests.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear terrystrack, Thank you for sharing your feedback and for choosing our hotel for your meeting needs. We are so pleased that you were happy with the food and service and that our location was suitable for your needs. We hope to have the pleasure of hosting you again in the future. Thank you for your business. Sincerely, Natalie Zima

"Good choice in this area"

4
12/12/2017

This hotel is a bit out of the way but convenient to the 401 and has ample parking. We were there for a hockey tournament in St Thomas and had a very good stay overall. Pros-large hotel so hockey teams were spread out -teams were given social rooms so people stayed out of the hallways -available breakfast and a restaurant on site were convenient -room were clean and beds were comfortable -the on-site restaurant had good food, good service and reasonable prices -fitness centre was adequate -fridge and microwave in rooms Cons-any noise in the hallway can be heard in the rooms -there was a long line at check in with two staff working and one of them chose to take a phone reservation and ignore the customers in line. Seems odd that there would not be a reservation line that call could be transferred to. The customer in front of you should be a priority. -staff were not friendly - it was odd to meet up with cleaning staff etc in the hallway and not be greeted in return

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear SKKF, Thank you for sharing your review regarding your recent stay. We are thrilled to hear that you found our location convenient for your needs and our hotel comfortable and clean. Please accept my sincere apology for offending you by answering the telephone. We never know if it's an emergency so it is important that we answer calls especially when large groups are in the building. We hope you will consider staying with us the next time you are in our area. Thank you for being our guest. Sincerely, Natalie Zima

"No King Size Bed and No Jetted Tube (Great Staff)"

2
12/12/2017

I booked a room pre exams, abd was not impressed with the check in which took 60minutes due to computer issues. Secondly, there was no king bed or jetted tube and the drain in the room would not close so I couldn't have a bath at all (part of my pre exam ritual) Very polite and kind staff.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 772erikal, Thank you for your feedback. Please accept our sincere apology for not exceeding your expectations. Your reservation was booked into an accessible room with one queen-size bed. Our hotel does have rooms with king beds however this was not the room type that was booked and rooms with a king size bed were not available on the night of your arrival. Our hotel does not offer rooms with jetted tubs. We hope you would consider staying with us again. Sincerely, Natalie Zima

"overall good experience"

4
08/12/2017

Clean, comfortable and overall a positive experience. Breakfast was minimal, not presented nicely and the food wasn't the greatest but the restaurant was comfortable and the staff were decent. The bed was super comfortable and room was clean. There was lots of noise in the halls....a kids hockey tournament that kept me up till very late.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear jenniferbD1017NY, Thank you for your review and feedback. We are pleased to hear that your experience overall with us was good. I'm so sorry for the noise issues you may have experienced during your stay as a result of a hockey tournament. We do our very best to keep the noise levels under control. I will be sharing your comments about breakfast with our team to ensure we can improve and provide you with a better experience in the future. Thank you for staying with us. We look forward to welcoming you back again on your next visit to London. Sincerely, Natalie Zima

"Business"

5
02/12/2017

This is great facility. I highly recommend for future business trips in this area. The staff go out of their way to make your stay relaxing. It is very clean from lobby to rooms and restaurants. It has a fresh clean scent as you enter the lobby. It smells like Christmas. Very pleasant!!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 718angeliner, Thank you for your review and recommendation. We are so pleased that you enjoyed your stay and found it relaxing. We look forward to welcoming you back again very soon. Sincerely, Natalie Zima

"Great stay"

5
24/11/2017

Hotel appearance inside and out was great. Bed was very comfortable. Staff was friendly and helpful. Continental breakfast was likely the best I have ever had at any hotel. I will defiantly be staying here again when I pass through. Right of the 401 which made it super convenient for me as I was traveling and had to get back on first thing in the AM

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 456cheyennel, Thank you for sharing your feedback and choosing Best Western. We are pleased that you found our accommodations and staff wonderful and that you enjoyed our complimentary breakfast. We look forward to welcoming you back on a return visit. Sincerely, Natalie Zima

"Excellent"

5
24/11/2017

Reserving the room was easy. Than checking in was easy. My family really liked the staff, who were really helpful. The weather was good, easy to find rooms, parking was easy, I missed breakfast, which I'm sure would have been good. The hotel faced East and West which was good. What else can I say?

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear ericfD2639UV, Thank you for sharing feedback from your recent experience. We are so thrilled that you and your family enjoyed your stay with us. We hope you will return again the next time you visit London and perhaps you will have time to have breakfast on your next visit. Thank you for being our guest. Sincerely, Natalie Zima

"Isolated but pleasant"

4
20/11/2017

This BW hotel is located in a rural area and quite isolated. There is a wedding chapel on site and when we registered, the desk clerk noted that much of their business revolves around the chapel as they will often have four weddings over a typical weekend. Naturally, many out of town wedding guests will stay on site. Because of its isolation, your own transportation is a must. We found all the staff we encountered quite engaging. The rooms were large and comfortable and spotless to the eye. The decor was quite appealing, enhanced with "group of seven" prints adorning the walls of the rooms and hallways throughout the facility. There is no pool or spa but there is an exercise room and an elevator. There is a restaurant/lounge attached to the Inn and the breakfast was excellent. There is a large parking lot, free of course, as was their efficient wi-fi connection. The only reason I'm giving it a 4 rather than a 5 rating has to do with its isolation... it really is remote and if you needed something (a pharmacy, convenience store, gas station, etc.) you'd have to travel a ways to find it. Otherwise, it's a very nice facility!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear maddogrick, Thank you for sharing your feedback. We are pleased to hear that overall you enjoyed your stay with us but found our location a bit isolated. We are located 10-15 minutes from many local restaurants, grocery stores and shopping malls and 20 minutes from most local destinations. We hope that you would consider staying with us again and can better plan knowing our location. Thank you for staying with us. Sincerely, Natalie Zima

"Leisure"

4
20/11/2017

The hotel overall is very good for the cost and sleeping arrangements. The breakfast is standard, but being in the restaurant gives a different feel than most breakfasts. The staff are more waiters/waitresses, which gives a more personal feel. The rooms are comfortable and for the price, are pretty standard.The lobby is nice and with the fireplace is a nice place to sit and relax if you feel a need to get out of the room. We have stayed a few times and the staff have always been courteous and helpful...the laundry also helped us out on what of our stays...

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear joelrR962NH, Thank you for sharing your feedback. We are pleased to hear that our hotel met your expectations and that you enjoyed breakfast in the restaurant. Our guest services team is always ready and available to assist you with anything you may require. Thank you for staying with us. We look forward to welcoming you back again the next time you visit London, Ontario. Sincerely, Natalie Zima

"Excellent Hotel"

5
17/11/2017

The service I encountered at this hotel was by far the best service I have experienced at any hotel this year (and I've spent about 20 days sleeping in hotel rooms across the province). Every individual I encountered, from check in at the front desk, to the restaurant staff (both for the breakfast and for room service) to check out, were extremely friendly, courteous and personable. For example, I didn't bring a hair elastic during my stay and I asked if they had any at the front. They didn't, but one of the front desk staff offered me the one SHE WAS WEARING IN HER HAIR. It was so sweet (and needed!) The staff during breakfast were so professional and super genuine. I'm still impressed. Seriously amazing experience overall during my stay in London, Ontario. People are so friendly in this city!!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear polinap790, Thank you for sharing your feedback regarding your recent stay with us. Our team was delighted to read your comments and we've shared your feedback with our restaurant staff. Thank you for staying with us. We look forward to welcoming you back again the next time you visit London. Sincerely, Natalie Zima

"Quality Hotel!"

5
17/11/2017

This is a beautiful hotel. Very clean, ascetically pleasing outside and surrounding grounds. Staff very friendly and helpful. Lots of free parking very secure. Room was perfect. Clean, well kept and updated. LED TV and very good channel selection. High speed WiFi and a solid signal, no dropouts. I would definitely stay and recommend this hotel.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 820michaelsm, Thank you for your feedback and recommendation. We are so pleased that you enjoyed your stay and found our staff friendly and helpful Our team works so hard to provide a welcoming experience for all our guests. We look forward to welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Good stay"

5
16/11/2017

The stay was very good. Staff was was very friendly. Will defenitly use this motel again . Great breakfast. Great value . Convenient location. Easy on / off for highway 401. For the money you will not be disappointed with this stay.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear D7271LPkenm, Thank you for your review and recommendation. We are so pleased that you enjoyed your travel experience with us and found our location convenient, staff friendly and that you enjoyed our complimentary breakfast. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Nice!"

5
16/11/2017

We have stayed here each time at this location when in London. Nice, clean and quiet rooms. The staff are friendly and helpful. You don't have to leave this location to dine out as they serve amazing meals at Pesto's Grill. Highly recommend if you don't want to be downtown.

"Wedding at The Rose Chapel"

5
12/11/2017

Our son and daughter-in law celebrated their wedding at The Rose Chapel yesterday. The chapel is absolutely stunning and has everything you need. The staff at the Best Western were quite professional and accommodating prior to and during the day of the ceremony. The bright interior is perfect for photos and the chapel is bright, clean and roomy. Would definitely suggest checking this venue out for your wedding or other service. We stayed at the hotel for two nights and enjoyed excellent and friendly customer service. The on site restaurant was top notch as well.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear lucilleOntarioCanada, Thank you for sharing your feedback regarding your experience at our hotel, chapel and restaurant. Congratulations on your son and new daughter-in-laws wedding. It was a pleasure working with you and helping orchestrate this very special day. Your feedback will be shared with our entire team. We thank you for your recommendation and hope we can be of service again in the future. Sincerely, Natalie Zima

"Amazing stay"

5
12/11/2017

Loved the front desk staff service and room was very clean, would definitely recommend this hotel to everyone and will definitely stay here again in the future. It was very peaceful and yet very close to the highway

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Nasir M., Thank you for your review. Your feedback with be shared with our entire team especially front desk and housekeeping. We look forward to welcoming you back again on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"travel"

5
12/11/2017

The inn was one of the nicest Best Westerns i have stayed inn. Service was excellent from the front desk to the breakfast area. The inn was on a main highway with easy access to London and St Thomas. I will stay their next time i am in the area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear johngF4338ZD, Thank you for sharing your feedback on TripAdvisor. We are so thrilled that you enjoyed your stay and that you felt our Best Western was one of the nicest you've stayed in. You feedback will be shared with our entire team including front desk, breakfast and housekeeping. We look forward to welcoming you back again very soon. Thank you for staying with us. Sincerely, Natalie Zima

"Great place to stay"

5
09/11/2017

Very clean and well run Hotel, The staff were very friendly and helpful. Rooms are very comfortable and extremely clean Great location off the highway The onsite restaurant was very good with excellent staff and a great menu

"Great place to stay at"

4
05/11/2017

Nothing to complain about here except a couple of things. First the front desk check in was terrific. The staff was friendly and helpful. The room was a nice size and the bathroom was terrific. Lots of towels for my wife. The parking lot with free parking had plenty of room. The free wifi reception was good. The restaurant on site is Italian which for me was something to be desired. Now breakfast was great on Saturday. They even let us in a few minutes early. Sunday was terrible disappointing. They open an hour later even though the food is ready earlier. There was about ten of us waiting at 7:15 and told it doesn't open till 7:30 even though the food was in food warmers already. We could hear the staff just talking with each other about their lives for the time we were waiting. We all got a laugh out of it because they were talking pretty load. The sausages were greasy and could have been cooked more. Ended up getting heartburn from them. The other thing was someone tried to get in our at 11:10PM and then they kicked the door also. This woke up my wife and worried her but it didn't last for long. She didn't phone the front desk because when she checked she didn't see anybody. She ended up using the washroom and someone tried to get in with a keycard. Check out was good the staff was friendly told my wife she should have phoned no matter what because they didn't tolerate that kind of behaviour from guests. We booked here again in January. The sleeping in the beds was very comfortable.

"Very comfy beds - request non-perfumed room!!"

5
03/11/2017

Awesome staff, super friendly, helpful, fast check-in/check-out. Bed was so comfy I asked about the mattress brand in the morning. ONLY complaint was the spray or air freshener used in the room was OVERWHELMING. Would have switched rooms if I wasn't so tired.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 728carolz, Thank you for your review and feedback. I'm so pleased to hear that you enjoyed your stay and I'm so sorry that you found our air freshener overwhelming. We hope you will stay with us again on a return visit. Sincerely, Natalie Zima

"Hotel"

4
31/10/2017

We stayed here for a wedding. It is very clean and comfortable.Staff are very nice and very helpful. Even though it is close to expressway it was very quiet.I will definately stay here again if staying in London

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear LynnDresden_Ontario, Thank you for your review. We are so excited to hear that you enjoyed your stay and we hope you enjoyed the celebration. We look forward to welcoming you back again the next time you visit London. Thank you for staying with us. Sincerely, Natalie Zima

"exceptionnal staff"

5
29/10/2017

The staff is really helpful and always smiling... That always make a difference in my stay... The hotel is really clean. The lobbly is big you have computer at your disposal. the breakfest is well organize and the food is good.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear michelllel2017, Thank you for your review. Our team was so thrilled to read your response. As a team, we try so hard to ensure that we at friendly and helpful. We hope you will stay with us again the next time you visit London. Sincerely, Natalie Zima

"Good Nights Sleep"

5
29/10/2017

This BW is not too far off the 401. Check in went smoothly and our room was very clean. The bed was very comfortable and for a good nights rest the room/hotel was also quite quiet with no hwy noise. A nice hot breakfast consisting of scrambled eggs, potatoes, sausage, your choice of porridge, yogurt, muffins, and so forth - the usual stuff. However, the presentation is quite posh as the tables are decorated with table cloths and a flower. Very relaxing to start your day.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear lovetotravel055, Thank you for sharing your experience. We are so thrilled that you enjoyed your stay and the free breakfast buffet. We hope you will stay with us again the next time you visit London. Thank you for staying with us. Sincerely, Natalie Zima

"Wedding chapel and a good time party"

5
27/10/2017

I came for my friends wedding anniversary. They renewed their vows at the Rose Chapel. It was beautiful. Definitely a lot of fun. The hotel was so very accommodating!! I feel very fortunate to have drove so very far, to be able to check in early & accommodate everything I needed to do. The room was lovely!! I maybe didn't have the greatest of view, the cover of the entranceway, but I appreciated all the natural light it let in and the fact that people couldn't see in my room either when curtains were open. I sure did use the dark curtains to make my room so awesomely dark. I slept great. I heard no outside noise, from the road, from people outside or from the hallway. I found the room met my needs absolutely. The only comment I have on the room is the hairdryer. I was happy there was one in the room. The cord was just soooo short. I'm sure it is for safety reasons but leaning over the counter to blow dry my hair wasn't a lot of fun. I thankfully had an extension cord in my luggage and so it all worked out. Maybe there is a plug in outside of the dangers of the sink/bathroom that would have worked, I didn't have time to look. So it all worked out. The staff were great. I really appreciated the front desk staff who went out of their way to help me, and they chatted with me like we were friends. I wish I had her name so I could pass it along to the hotel for recognition. The other staff who helped was the lady who helped look after the reception end. She was there to help with the little details (like the projector) and if we needed anything, she tried to help us out. She took care of a lot of things. Her name was given to the hotel already so I am thankful for that. There was also a very great bartender and the chocolate fountain person who was quiet but friendly. The one thing I forgot to do was to leave a tip for the housekeeping department. I was running late and left in a hurry. Housekeeping work hard so I encourage you to leave a tip, doesn't take much to make someone's day. I will next time for sure! I would gladly recommend this hotel and I am happily going to remember this hotel for my next trip to London.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear TravellinGals, Thank you for sharing your feedback. We are so thrilled to hear that you enjoyed your experience at the vow renewal, the reception and your overall experience with our accommodations. Our staff is always so thrilled to be recognized for their friendliness and they try very hard to be extremely helpful and exceed our guests expectations. The hairdryer cord is retractable and extends quite a ways, you just need to pull on it :-). We hope you will stay with us again the next time you visit London. Thank you for being our guest. Sincerely, Natalie Zima

"Very Surprised!"

5
24/10/2017

Very Surprised! When I learned my group would be staying at the Best Western Stoneridge Inn & Conference Centre - a full 1/2 hour drive from the location of our actual convention, I was concerned. As it turned out - this hotel staff went out of their way to make us all so welcome. The rooms were very comfortable, easy registration, departure, wonderfully polite staff and overall - a most pleasant stay

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Laura N, Thank you for sharing your feedback and our entire team is so thrilled to hear that we exceeded your expectations. We hope your convention was a great success and look forward to welcoming you back on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"Anniversary"

4
23/10/2017

Very comfortable and relaxing getaway. Breakfast was very good with lots of choice. Staff welcoming and very helpful. Did not have chance to use restaurant much to our regret. We only had one night stay but would have more than comfortable to stay longer.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 317donaldg, Happy Anniversary! Thank you for celebrating with us. We are so pleased that you enjoyed your stay and are so sorry that you weren't able to experience our restarurant. It's a London TripAdvisor favourite and we hope you would make time to give it a try on a return visit. We hope you will stay again soon. Sincerely, Natalie Zima

"Not a Plus - Best Western"

2
19/10/2017

Friendly enough staff and good breakfast but this should NOT be rated as a Plus facility. Very misleading. VERY MUSTY smelling rooms, poor exterior appearance. Power receptacle in bathroom not working and NOT a GFI - sure that is not up to building code. Probably would not stay again.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear K2746NRstandrar, Please accept our sincere apology for not exceeding your expectations. WE are pleased that you enjoyed breakfast and your interaction with our friendly staff. Please rest assured that our bathroom recepticals are GFI rated and had it been brought to our attention that the breaker was tripped we would have rectified the issue immediately. We will be working on many new upgrade initiatives this winter and hope that you will give us another opportunity to serve you. Thank you for staying with us. Sincerely, Natalie Zima

"Would return"

5
19/10/2017

Elegant hotel, with plush beds for a comfortable sleep. Easy access to the 401 Hwy. for travelers, on-site restaurant, free newspaper and WIFI...Quaint little chapel on-site, and adequate spacing for conferences and/or receptions..

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear ReggieDunlop27, Thank you for your review. We are so pleased that you enjoyed your stay and found our hotel easy to access. Thank you for staying with us. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Stoneridge Inn"

5
17/10/2017

Everything was clean, neat and staff were professional and very accommodating. The rooms were tastefully decorated and everything was as advertised. We saw a significant difference in the hotel since it has become a Best Western Plus and I would stay there again anytime.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Marg E., Thank you for sharing your feedback. Thank you for noticing our upgrades. We are continually making changes and updates to better serve the needs of our guests - more to come this winter. We look forward to welcoming you back and thank you for choosing Best Western. Sincerely, Natalie Zima

"Nice & Quiet"

5
17/10/2017

Stay here on the regular when in the london St Thomas area(located off the 401 between St Thomas and populated populated London) . It is a bit isolated, but it has everything. When you are looking for a quiet hotel in the London area, look no further.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear V2081RYmarks, Thank you for your review and for choosing our hotel when in the area. We are a bit isolated and do try to offer everything one needs including quick and easy highway access and a great Italian restaurant. Thank you for your support. We look forward to your return visit. Sincerely, Natalie Zima

"Recommend"

4
13/10/2017

Good breakast though I did have to ask where it was and how to get there. Rooms pretty clean. Our room did have a humid musty smell as per the reviews but it wasn't too bad. Front desk were friendly. Stayed here for a wedding nearby.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear jenniferfP771DL, Thank you for your review and feedbaack. I'm so sorry that we did not properly explain the times and location of our breakfast. We have had new staff join our team and we will continue working with them to ensure they communicate these details to our guests. We hope you will stay with us again the next time you visit our area. Sincerely, Natalie Zima

"spreading the word that this is areal nice place to stay"

5
12/10/2017

The front desk staff met us with a smile and extended the hand of courtesy and friendliness. The hotel itself is spotless, the rooms are very clean and well cared for and the cleaning staff are very polite and helpful. Our Banquet dinner was beautifully served by the wait staff and the dinner itself was so delicious. The morning breakfast is served hot and is plentiful. We always enjoy our stay at this Hotel.

"Great stopping place"

5
12/10/2017

We stopped here on the way up to the Algonquin. Did not realize it was Canadian Thanksgiving weekend. So glad we reserved this hotel ahead since they were full that night. Restaurant was great for dinner and the breakfast in the morning was great also.

"Wedding"

4
09/10/2017

The hotel was very close to our wedding venue. The beds were extremely comfortable. We would definitely return. The food was very good in the breakfast buffet. Everything was hot and fresh except the French toast. Staff friendly and very helpful.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Jane L, Thank you for sharing your review. It is always great to receive feedback from our guests. I'm so sorry to hear that you did not enjoy our French Toast at breakfast. We often receive positive feedback and I will look to see how we fell short during your stay. We hope you will stay with us again when visiting London. Sincerely, Natalie Zima

"Very Nice"

5
09/10/2017

Stayed one night after a long drive. Checking in was great, restaurant very good, service was excellent. A very wounder full Experience. Would not hesitate to use this hotel again. Close to hwy yet very quite. Breakfast was very good with a very helpful staff.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear kevin45right, Thank you for sharing your experience on TripAdvisor. We are so pleased you enjoyed your stay overall. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Just what we needed"

5
08/10/2017

We just needed a place to stay on the way to our final destination. This hotel was clean, comfortable, and convenient. We checked in around 1:00 am and checked out around 11:00 am, and immediately hit the road, so I don't know if there is anything to do around the hotel, and I did not make use of any of the hotel amenities like the pool, but it was comfortable and clean. The staff was very friendly and the breakfast that was included was quite tasty. A tip: if you are coming here in the middle of the night, make sure you have enough gas; we could not find an open gas station in the area, as most of them closed at 10 or 11 pm. We got to the hotel with our gas light on, but happily had (just) enough gas to get to a station in the morning to fill up. ... I usually take pictures of the hotel, or at least my room, so I can post them in reviews, but I was so tired and happy to be off the road that I forgot to. But the room was very modern, the bed was big and comfortable, and the hotel had a lovely pond out front.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear sleeponnopeels, Thank you for sharing your experience. We are pleased to hear that you found our hotel clean and comfortable and our complimentary hot breakfast buffet tasty. Our hotel does not have a pool however our fitness room has recently been remodeled and new equipment added. We hope you will consider staying with us again on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"This is the place you want to stay longer"

5
02/10/2017

Great Best Western Experience, Hotel clean, Rooms above expectations,Breakfast was excellent. This is the type of place you want to stay longer. Would highly recommend it to anyone seeking accommodation in the London Ontario area. It's so comforting and rewarding to find a hotel of this class with nothing but good things going on. Congratulations to the owner / Franchise holder.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear srqhadden, Thank you for sharing your experience and we are so thrilled that you enjoyed your stay. Our entire team works very hard to ensure our guests have a positive experience and we couldn't do it without their hard work and dedication. We hope you will stay with us again on a return visit. Thank you for being our guest and for choosing Best Western. Sincerely, Natalie Zima

"Quiet, economical place to stay"

5
19/09/2017

Staff very helpful in determining the best discounts to apply to our room rates. Breakfast was very good and staff were excellent. The hotel was very well sound proofed and very quiet even though we were adjacent to a highway.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear conniecB1099OV, Thank you for your feedback and for taking the time to share your review. We are so pleased that you enjoyed your stay. We hope you will still with us again the next time your travels bring you to London, Ontario. Thank you for staying with us and for choosing Best Western. Sincerely, Natalie Zima

"Never again!!!!!"

1
18/09/2017

We had booked through Expedia and had a reservation for 1 standard room with i queen bed guaranteed for late arrival. We got there at 8:15 pm and were told that the room we thought we were getting was not available. The clerk stated that it was Expedia's policy that when the room you wanted was not available, you would be offered the next lower priced room.In our case, a mobility room- smaller, musty smelling.It was not a nice room, resulting in not a nice stay. When we checked out we were asked if we enjoyed our stay. My wife and I said NO! And, we said why.The room was not what we had booked! When we got home, we called Expedia to see if their policy was as stated.They said no. If your booked room was gone, you should get the next better room. Also, a guaranteed room should have been kept available. We subsequently talked to Expedia again , and Best Western Plus customer relations.The hotel then said that we were happy when we checked out, then settled on the story that we got the room we booked. We did not!! We got a mobility room not a mobility accessible. The longer we pursued the issue, the more it appeared that the hotel was lying to cover their mistake of selling our room to somebody else. DO NOT STAY HERE if you expect to get the room you booked!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear trev20162016, I am so sorry that we did not meet your expectations. As we discussed and you confirmed, your reservation was booked into a room with one queen size bed, non-smoking, accessible. During your past stays, you had always booked a standard king room which was not accessible and I understand that you were disappointed when the room you were assigned was not the same as you had stayed in before. We have only one of our rooms that has a single queen bed and that is accessible. We are unaware when our guests book that room and don't need the accessible features of the room. The night you stayed with us we were fully booked and were not able to move you to another room category. The room you stayed in was the room you booked and it was the guaranteed room that had been kept available for you. An accessible room is the same as a mobility or mobility accessible room and the hotel was not lying to cover up an error. Had an error been made we would certainly make it right. I hope you will consider staying with us again as your business is important to us. Please contact myself or the hotel directly to ensure you are booked into the category of room you are expecting. Sincerely, Natalie Zima

"Great value, great comfort!"

5
14/09/2017

This hotel was great. Convenient location. Friendly staff, and service. Very easy check in process. The room was extremely comfortable, clean and has all the amenities to fit my every need! I was very impressed! :)

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear jacquelinerS6656CN, Thank you for your feedback. We are so thrilled that you enjoyed your stay and found our location convenient, staff friendly and accommodations comfortable. I will be sure to share your feedback with all our staff. We hope you will consider staying with us again when your travels bring you to London, Ontario and thank you for choosing Best Western. Sincerely, Natalie Zima

"Very enjoyable stay"

5
13/09/2017

We only stayed one night but everything went perfectly. The check-in was smooth, the service was excellent with very friendly personnel with genuine smiles, the room was more than clean, the fresh, hot breakfast was nicely served, and the check-out automatic. Although adjacent to the highway and not very close to Downtown London, I would recommend this venue because there was a considerable saving in $$$ for the same facilities as offered by equivalent establishments nearby.

"Disturbing trend"

3
08/09/2017

Inadequate lighting and poor ventilation due to inadequate maintenance of fan unit in room. Room initially had a stale odour for first night stay and fan unit never reduced the humidity in the room. This resulted in condensation running down the window by morning. As windows are now sealed you have to use the ventilation system in order to get adequate air in the room. Also in the desire to reduce lighting wattage hotels are going too far resulting in poor inadequate illumination. This room became depressing to be in after only 1 night.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Gladys G, Thank you for sharing your feedback which is very important to us. I'm so sorry that we did not exceed your expectations. We are looking into seeing what can be done to improve the lighting in our guest rooms and are awaiting a new ventilation system that will improve the air quality in our building. Thank you for being our guest. We hope you will consider staying with us again. Sincerely, Natalie Zima

"An AMAZING Place To Stay"

5
05/09/2017

We are on a mini holiday and booked this place on line. It is located in a quiet area with lots of parking. The beds are the most comfortable we have encountered in any of our travels. The room itself is beyond clean....pristine. Finally, the breakfast that is included in the room price is a hot buffet,offering full service & high quality foods. A pleasure to stay here!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Jack C, Thank you for sharing your feedback regarding your recent experience at our hotel. We are so pleased to hear that you had a comfortable and restful stay and enjoyed our complimentary hot breakfast buffet. We hope you will choose to stay with us again when on a mini holiday or when traveling to London. Sincerely, Natalie Zima

"thoughts"

2
31/08/2017

We were very disappointed with the air quality of our room. Walking down the corridor to our room we could smell a very damp musty smell. This increased in our room and was there the whole three day stay. When we spoke to the cleaning staff regarding the smell, there response was to offer to spray the room with Lysol or air freshener. We chose the air freshener which did nothing it only masked the sell for a few minutes. We were told the smell was due to this being a ground floor room and the level of humidity outside. It was not humid nor was it humid for our stay BUT the smell persisted and actually worsened. It really was very uncomfortable to have to live with it for three days. As we were there for a wedding, we did not want to cause a fuss for the wedding party but if it had been for anything else we would have asked for another room or left, it was that bad. Bad enough for the following to have happened: When we checked out I realized I had left my sunglasses in the room. I went back to get them the cleaning staff opened the door for me. Clearly they had been in the room for it was like walking into a mist. They had sprayed the room very liberally with Lysol and then shut the door to try to erase the smell before they cleaned!!!!!! Would we stay again, NO. Nor would I recommend this hotel to anyone! Very, very disappointed.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Dot H, Thank you for sharing your feedback regarding your recent stay at our hotel. Please accept my sincere apology for not exceeding your expectations. We wish you had brought your concerns to the attention of the front desk so that we could have moved you to another more comfortable room for your three night stay. We would have gone out of our way to ensure your comfort had we been advised. We hope you would give us another opportunity to redeem ourselves on a return visit to London. Sincerely, Natalie Zima

"Good spot for a stop over"

5
29/08/2017

We stayed here for a farm wedding as it was the closest hotel. The service was very good and I would recommend. No pool which I thought would have been an asset but breakfast included was very nice with lots of hot food options. Rooms were sufficiently large. Staff were helpful and check in and out was very fast.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear X1949SCelizabetha, Thank you for sharing your feedback regarding your recent stay with us. We are so pleased that you enjoyed your stay with us and expecially enjoyed our complimentary breakfast buffet. We hope you would choose to stay with us on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"By far the "best" Best Western I've stayed at."

5
28/08/2017

This Best Western Plus was a Plus, Plus, Plus. I've stayed in a lot of Best Westerns and Best Western Plus hotels and this was the best by far. The service at the front desk at check-in and check-out was exceptional. The restaurant was fantastic. The room was perfect. The location was great off the highway. The only thing was no list of other restaurants for other meals.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear DonQuioxte, Thank you for you review and feedback. We are so thrilled to hear that you had such a positive experience with us and I will share your feedback with our entire team. We do our very best to provide an outstanding experience and we hope you will return again soon. Although we do not have a listing of restaurants at the front desk, we do offer recommendations based on the type of restaurant experience you wish to have and the distance you'd like to drive. Thank you for staying with us. Sincerely, Natalie Zima

"Recent Stay for Wedding"

2
22/08/2017

Some aspects of the hotel and our experience, such as the service upon check in, was great. When we arrived, the man at the front desk reception was very friendly and very prompt. Other aspects, such as a horrible smell in our room, contributed to a poor overall experience. When we started walking down the hallway where are room was located, we noticed a horrible musty smell. As we entered our room, the smell was even worse and there was discussion that perhaps this was mold.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Brooklynn W., Thank you for sharing your feedback regarding your experience. Please accept our sincere apology for not exceeding your expectations. We our engineering department and outside contractors working to isolate why our building in certain areas seems to be retaining access moisture during day when we are experiencing high humidity. We hope to have this resolved very soon. Thank you for acknowledging our service team. We have shared your comments with us and hope you will give our hotel another try the next time your travels bring you to London Ontario. Sincerely, Natalie Zima

"Hidden gem!!"

5
16/08/2017

This hotel is a little out of town, but close to all major highways with easy access, although you must have a car. It's away from the hussle & bussle of the city, very relaxing! The Restuarant is also very good and popular!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Ron D., Thank you for sharing your feedback with the TripAdvisor community. Our team was thrilled to read your comments and we are happy to hear that you found our location convenient and relaxing. Thank you for trying our restaurant, Pasto's Grill. Our free hot breakfast buffet is a big hit with our guests and we are open for lunch and dinner as well. Our guests have given us high scores on TripAdvisor. We look forward to welcoming you back and thank you for staying with us. Sincerely, Natalie Zima

"Business"

3
13/08/2017

Only a one-night stay. Too short for an in-depth review. General conclusion; not bad, not very spectecular either. The restaurant (dinner and breakfast) was surprisingly nice and efficient. No surprises though, either good nor bad.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Jos v, Thank you for sharing your experience with the TripAdvisor community. I'm so sorry that we did not exceed your expectations and that you found your stay with us only "average". I hope you would give us another try so that we may offer a better experience for you in the future. Thank you for staying with us. Sincerely, Natalie Zima

"review"

4
10/08/2017

nice motel. breakfast was extra special with extra waitresses and service that made it special. breakfast fit for a king and a queen!! fabulous service. my favorite place that we stayed. Easy access on and off the interstate in Canada.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear robertgeorgef2017, Thank you for sharing your experience on TripAdvisor. We are so pleased to hear that you enjoyed your stay and especially our breakfast experience. We have shared your feedback with our breakfast team We hope to have an opportunity to welcome you back the next time your travels bring you to London, Ontario. Thank you for choosing Best Western Plus Stoneridge Inn. Sincerely, Natalie Zima

"Service"

4
08/08/2017

very good services. We enjoyed our stay. when leaving the front desk person should have been more pleasant as she did not care much. Other than that our stay there was good. very well maintained. I think you have to reduce the number of characters should be less.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear shayamak, Thank you for taking the time to share your experience. We are so pleased to hear that you enjoyed your stay and we will share your feedback with our entire team. We pride ourselves on our friendly guest relations and I sincerely apologize that your check out experience was less than satisfactory. Please accept my sincere apology. Thank you for staying with us. Sincerely, Natalie Zima

"Didn't think I'd like this one, but I did. Good 2 1/2 star."

4
06/08/2017

Good reception upon arrival and given the room we asked for. Well laid out with fridge and microwave. Beds were firm but comfortable and had a great sleep. Room as was the hotel, clean. Hotel had an adjoining restaurant which was very good. Breakfast was hot and cold with sausage, cold eggs and fries, with bagels etc, etc. Setup was a little crazy, no room and everyone bunched together. Food was very slow coming out and a lot of people waiting for food at all times. Enjoyed our stay though and would recommend.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear OntarioTaffy, We are so thrilled that we exceeded your expectations and that you enjoyed your experience. Thank you for your recommendation and for choosing Best Western. We hope to have the pleasure of serving you again very soon. Sincerely, Natalie Zima

"Excellent Hotel on way to Niagara Falls"

5
06/08/2017

I was very surprised and pleased with this hotel since it wasn't located in a big town. The rooms were very clean and the staff was very friendly. The hot breakfast was exceptional and was actually hot and fresh. No long lines to just get a sweet roll and a bowl of cereal.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Steven B, We are so thrilled to hear that we exceeded your expectations and your found our hotel clean and staff friendly. We have just made improvements to our breakfast and we've received such great feedback. Thank you for staying with us. We look forward to welcoming you back. Sincerely, Natalie Zima

"Convenient, clean, and short distance to Port Stanley"

4
05/08/2017

When all you need is a bed to sleep on, this place is ideal. Conveniently located off highway 401 it's a great resting place. I arrived late and left early (5:30 am), so I missed out on really using the amenities and breakfast. The staff was helpful and dealt with a problem quickly and efficiently. I would definitely stay here again.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Marie A., Thank you for sharing your feedback. I'm so pleased to hear that you found our location convenient and our staff helpful. I'm sorry you missed out on our complimentary breakfast buffet. We have received many positive reviews about it. We look forward to welcoming you back and thank you for choosing Best Western. Sincerely, Natalie Zima

"VERY DISAPPOINTING"

1
31/07/2017

Delay to check in due to computer issues. Bathroom and bath tub very small. Toilet didn't flush properly. Green algae in the bottom of the toilet. Obviously not cleaned properly. Found long hair in the bathroom that wasn't ours. Wifi signal was too weak for us to use our tablets! We reported it twice they said they would check it out but we were never able to access it. The sulpher smell of the water was awful. Sheets on the bed were too small so kept coming off the mattress. The room décor was outdated and the fridge was set so low I wouldn't put anything in it. Television cable could have been better for the price we paid. We wanted to sit outside but there wasn't any place to sit.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 34kandip, Please accept my sincere apology for not exceeding your expectations. It is always very disappointing to us when guests do not have a positive experience with us. Our housekeeping team takes great pride in their work and strive to provide clean and comfortable rooms for our guests to experience. From time to time, we fall short on this expectations. We wish you had brought this to our attention during your stay and we would have resolved any issues immediately. I'm sorry that you found our room décor dated and our bathtub too small. We continue to renovate and make improvements in order to enhance guest experiences. We also offer park benches at the front of our hotel overlooking our landscaped gardens, ponds and waterfall. Additional bench seating is provided near another water feature to the side of the hotel and we offer a picnic table that is often utilized by groups and families. We hope that you would consider staying with us again so we can provide you with a more positive experience similar to that of the guests who share their comments with the TripAdvisor Community. Sincerely, Natalie Zima

"What a stay!"

5
31/07/2017

Clean, great location as breakfast was amazing!!!! We had a great stay. The only thing was that I wished there was another area for getting ready (a plug near a mirror) so that getting out the door was easier! The breakfast was phenomenal!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Karen A., Thank you for sharing your feedback. We are so pleased that you enjoyed our breakfast. We have recently made changes to our breakfast offerings and we have received very positive feedback from our guests. We hope you will consider staying with us on a return visit. Thank you for choosing Best Western. Sincerely, Natalie Zima

"Lovely property, ample parking (including EVSE) and wonderful restaurant."

5
27/07/2017

I've stayed on a few occasions and the front desk staff are always quick and helpful. The common area nearby has great seating and tables with outlets for plugging in laptops and chargers and is very handy for visiting or just getting work done. The restaurant is great and the rooms are very comfortable. I'm as always also very happy to stay in a hotel with an EVSE to charge my electric car.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Michael B., Thank you for taking the time to share your experience on TripAdvisor. It's always wonderful to hear when guests enjoy their experience with us. We are happy to hear that the EVSE charging station is a convenience. We appreciate you staying with us and thank you for your business. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Very Pleasant Surprise!"

5
24/07/2017

For years I have driven by this Best Western but never had reason to stay there being so relatively close to home. This all changed when I attended a wedding not far from this location earlier this month. WOW was I surprised as this place is beautiful. Rooms rates were very reasonable, fantastic breakfast buffet included. Who knew!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear scottrl4161GI, Thank you for sharing your thoughts and we are so happy to have exceeded your expectations. We hope you will stay with us again when the need arises. Sincerely, Natalie Zima

"Great Value and Service"

5
24/07/2017

A quiet hotel on the outskirts of London, Ontario but right off of Highway 401. Clean, quiet and excellent service. I would recommend this hotel to anyone. I am a regular. The morning free breakfast is excellent and parking is spacious and plentiful. The only thing lacking is a stronger internet and pay per view television.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear luigigX4810EI, Thank you for your amazing review and suggestions. We are so happy to hear that you enjoyed your stay and found our highway location convenient. We are always making upgrades and we look forward to welcoming you back again soon. Thank you for staying with us. Sincerely, Natalie Zima

"Good hotel"

5
23/07/2017

I was there for 1 night, it is a good hotel, clean, well decorated, staff is nice, there were marriages there when we rent the room and we heard a lot of noise that night. Near restaurants and the freeway. The rooms that are on the freeway side are subject to the sound of cars passing by.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Bruno S, Thank you for your positive review. I'm so sorry that some guests were a bit noisy while attending a wedding and I apologize if they were very disruptive. We do our best to try to control any noise. We hope you will stay with us again the next time you are in London. Sincerely, Natalie Zima

"great hotel"

5
20/07/2017

Very nice hotel, very good breakfast. a bit far out but great access to highway. Staff was very nice, efficient. Room was clean, and the bed was very comfortable, great pillows. I have stayed here before and will stay again.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Deborah W, Thank you for choosing to stay with us again and thank you for your feedback. We have made many changes and upgrades since your last visit and we are so happy to hear they were impactful. We look forward to your next visit. Thank you for being our guest. Sincerely, Natalie Zima

"Convenient and comfortable"

5
19/07/2017

Stayed at the hotel on our way to the USA for a family gathering. The hotel is conveniently located and the stay was excellent. Friendly staff and excellent service. The facility is well maintained, clean and comfortable. The breakfast has an excellent selection and the coffee was the best that I have tasted...even better than Timmies!

"Very easy to find right off of the highway!"

5
17/07/2017

We stayed at this hotel because we were attending the wedding of dear friends of ours. Everything all in one place was great! The ballroom was nice and the meal was fabulous. Would definitely stay here again if in the area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Tracy72, Thank you for you wonderful review. We are so pleased that you enjoyed your stay with us as well as your experience while attending a wedding at our hotel. We hope to have the pleasure of welcoming you back again very soon. Thank you for staying with us. Sincerely, Natalie Zima

"very nice"

5
14/07/2017

we went for a wedding and it was a very good place to stay and sleep the beds are very comfortable, the staff was great. the restaurant was very good and the free breakfast was great. The wedding was in a reception hall in the hotel and it was great. The food was really good and service was good.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Mona B, Thank you for sharing your experience on TripAdvisor. We are so pleased to hear that you enjoyed your stay and found the hotel comfortable, staff friendly and food and service great. We hope you will stay with us again the next time you visit London, Ontario. Thank you for staying with us. Sincerely, Natalie Zima

"Short stay, great service"

4
12/07/2017

Stayed at the hotel for a friend's wedding. When checking in, the staff were very helpful and answered any questions we had about the area. The room was clean and quiet. Breakfast was good, typical french toast, eggs, sausage, muffins, fruit, cereal etc. Downfalls of the hotel was the water pressure in the room was terrible, water dribbled out of the faucet and the shower and very little pressure. When flushing the toilet you had to hold the lever down the entire time. The designated smoking area is located right at the front entrance, so as a non-smoker it wasn't the best experience having to walk through the cloud of cigarette smoke. Great location and friendly staff. Also a fantastic location for the wedding reception.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear johnsR4541NI, Thank you for sharing your feedback regarding your recent experience at our hotel. thank you for your suggestions and for bringing the water pressure issue to our attention. We are having our engineering department looking into the matter as we have not had any other feedback regarding this issue. It's always wonderful to hear that our guests enjoyed celebrating weddings at our hotel and hope you would consider staying with us the next time you visit London. Sincerely, Natalie Zima

"Best Price in the Area"

4
11/07/2017

We were looking for a more reasonably priced hotel with parking in the London area while vacationing. There was only one room left at this hotel and it was half the price of the hotel we were booked at with parking accommodations. We stayed one night as we were heading to Niagara Falls and then stayed another night on our way back to the U.S. The property is clean and the front desk staff is very helpful.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear sandymackewber, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We are so pleased that you enjoyed your stay and thank you for also staying with us on your return visit. We do our very best to provide friendly and helpful service, clean and comfortable accommodations all for good value. We hope you will stay with us again when your travels bring you back to London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"What a lovely place!"

5
04/07/2017

We were very happy with our stay here. The location can't be beat for travellers as it is right at the 401. The lobby was very nice. Front desk staff were cheerful and check in and check out were smooth. The room was spacious and has a microwave and fridge. And the bed was awesome. It and the linens were super comfortable and soft. With the across-the-street chapel, I could see this being a gorgeous spot for a wedding!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear iatlo, Thank you for your review. We are so pleased that you enjoyed your stay and found our hotel conveniently located, our staff friendly and our rooms comfortable. We look forward to welcoming you back again very soon. Thank you for choosing Best Western. Sincerely, Natalie Zima

"Business trip review"

5
29/06/2017

I have stayed at Best Western within Canada and United States. It is my favorite Hotel for Business as well as pleasure. I will continue to recommend to my business peers, clients and friends.. Take Care

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear evonf2017, Thank you for taking the time to share your feedback and for your recommendations. It is always an honor to be named a favorite hotel by our valued guests. We will continue to improve to provide value and a comfortable stay. Thank you for being a valued guest. Sincerely, Natalie Zima

"Great Rest"

5
26/06/2017

I have been staying at this Hotel Monthly for the past several years when I'm in the London Area. Well over 50 nights. I have a choice on which Hotel and Hotel chain, and I always come back due to their high standards. My room is always clean. The bed is comfortable. Breakfast is small but great. (Included) When I order dinner, it is always great. Over all, the Hotel, Management, staff etc. are the reason I keep coming back.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear PeterBrendaOntario, Thank you for taking the time to share your feedback with the TripAdvisor community and thank you for your loyalty. With so many hotels and brands to choose from in London we are so honored that you would choose to consistently stay with us. Our team will continue working hard to exceed your expectations and give you no reason to look for another place to stay when in London. Thank you for being our guest. Sincerely, Natalie Zima

"Excellent"

5
20/06/2017

We were visiting for family reasons. Everyone was pleasant and very helpful. Rooms were nice. Breakfast more than we anticipated. Our waitress was excellent. I wish I had her name but she was alone on Saturday morning and did an excellent job. Sunday, Father's Day, she was there again and was so attentive to us. We can't say enough about how good she was at her job. The staff was all very friendly and professional. We will definitely stay there again when we are in the area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear donmae, Thank you for taking the time to share your feedback from your recent visit. Thank you for acknowledging Jennifer at breakfast and we are delighted that you stay was comfortable. We hope to have the pleasure of welcoming you back again soon. Thank you for staying with us and for choosing Best Western. Sincerely, Natalie Zima

"AAAAAAA+++++++"

5
19/06/2017

Excellent - ALL-Round great! Hotel was excellent, staff was great, breakfast dining room staff were amazing, room was great, but this survey is way too long & time consuming!!! What wreck a great experience!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear John D., Thank you for your positive feedback. Our entire team is thrilled to receive such amazing words of encouragement. We will pass along all your feedback to the various departments. Thank you for staying with us. We look forward to your return visit. Sincerely, Natalie Zima

"BW Plus @ Stoneridge ..."

5
19/06/2017

My husband & I + our family LOVE this property! We often visit family in the London area & each time we stay @ Best Western Plus Stoneridge Inn & Conference Centre. ALL aspects of this place are wonderful!!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Lili F., Thank you for your review and for being so loyal to our little hotel. We have been working hard on improvements and we hope you've noticed. We look forward to your next visit. Thank you for staying with us. Sincerely, Natalie Zima

"Nice hotel, great value!"

5
19/06/2017

This hotel is nice inside and out! Free wifi in rooms and free breakfast was great (if you offered bacon and a variety of teas, it would have been perfect). The only thing that would have made our overall stay perfect (aside from my breakfast comment) is if it had a pool, but other than that, it was great!

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear imacanuckgal, Thank you for you review and feedback. We appreciate your feedback regarding breakfast and our WIFI has just been upgraded. We are thrilled that it is noticeably better. We hope you will stay with us again when in London. Thank you for being our guest. Sincerely, Natalie Zima

"Decent for the price."

3
18/06/2017

Everything was great other than no lights in the room working. I was going right to bed so I didn't report it, but kind of annoying. Also desk staff did not know price of convenience items so he would not sell something to me even though it was right there.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear adamsZ4085CV, Thank you for sharing your feedback. I'm so sorry we didn't meet your expectations. Our bedside lamp works on the switch next to the door. When the switch is activated, the light turn on and then can be turned off at the bedside. We wish you had called down to ask about it as it was a simple fix. Please accept my apology for the staff training issue you experienced. We have resolved this. We hope you will choose to stay with us again on a retrun visit where we hope to have another opportunity to serve you better. Sincerely, Natalie Zima

"Best western"

5
13/06/2017

The stoneridge, is a very convenient place to stay with great amenities the hotel was very clean the food is very good the restaurant pasto's was excellent. I highly recommend this hotel and will be using it in the future

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear 02351WYjacquelinef, Thank you for sharing your feedback on TripAdvisor. We are so thrilled that you experience with us has been so positive and thank you for your recommendations. We hope to have the pleasure of welcoming you back very soon. Sincerely, Natalie Zima

"Roadside surprise"

5
12/06/2017

Fine hotel, with attentive staff and a dandy restaurant. Our convention was well-treated. But unless you arrive in your own vehicle, it might as well be on Mars. Deserves kudos for how quiet it is despite being only 75 metres from a busy highway.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear willc726, Thank you for taking the time to share your feedback on TripAdvisor. We are delighted that your stay with us was so comfortable and that you enjoyed our on-site restaurant Pasto's Grill. We are located close to the highway and it is recommended that guests have a vehicle because as you say, being with one does make you feel like you are on Mars. Thank you for staying with us. We hope to have the pleasure of welcoming you back on a return visit. Sincerely, Natalie Zima

"Misrepresentation of security"

1
06/06/2017

Security cameras have never been hooked up. Our friends classic car was stolen. Another mans 56 Dodge had the window smashed and the ignition ripped out. Several others had signs of being tampered with. Owner said "It could happen anywhere". Totally unsympathetic and not helpful at all. We were stuck there until the insurance claim could be made without the restaurant being opened.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear F2682ZHaink, Thank you for taking the time to provide us this feedback. We understand how upsetting this type of situation can be and we apologize that you feel our staff did not handle it in an appropriate manner. We pride ourselves in providing a superior experience focused on guest safety, and we will use this feedback to improve for the future. If you would like to discuss this further, please don't hesitate to reach out to me at the hotel. Thank you, Natalie Zima

"cozy, clean, comfortable"

5
04/06/2017

I was in London for an exam and my family were with me. The hotel was great. Everything was perfect and we had wonderful exprience.It was clean, cozy, relaxing, comfortable and very well equiped. It was more than I had expected

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear ara1258, Thank you for sharing your experience on TripAdvisor. We are thrilled to hear that your stay was so positive and that our hotel experience exceeded your expectations. We hope to have the pleasure of welcoming you back again in the near future and thank you for staying with us. Sincerely, Natalie Zima

"Excellent Hotel, Staff and Service"

5
02/06/2017

Really convenient location. Love Pastos Restaurant! Staff is always frirndly and helpful. Gym is nice for hotel. Better if had a pool and hot tub. Rooms are always clean and beds are usually comfortable even with my back issues.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear michelesL3099FF, Thank you for sharing your feedback regarding your recent stay at Best Western Plus Stoneridge Inn & Conference Centre. We are so pleased that you enjoyed your experience and had a chance to use our fitness room and dine in our restaurant. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"Great service"

5
01/06/2017

Staff goes out of their way to make the conference go smoothly. Housekeeping were awesome. Kim at desk was amazing Natalie was really terrific always polite and made sure we had everything needed Set up staff were great made sure we had everything we needed Great staff

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Kathryn B, Thank you for sharing your review and experience on TripAdvisor. It has been such a pleasure working with you and your committee on your conference since 2009. We are very excited about hosting your fall banquet and your annual spring event next May. On behalf of our entire team, we wish to thank you for so many years of support and we look ahead to many more opportunities. With warmest regards, Natalie Zima

"Easy acess to Hotell"

5
23/05/2017

Very clean and neat Hotel. Also easy access to 401 Hy-way. There is a small Chapel a walking distance from the hotel ideal for weddings etc. If you turn right on leaving the hotel you are heading for beautiful Port Stanly with its clean beaches and interesting shopping. ST Thomas another very interesting and historic place to spend a day exploring.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Ray M., Thank you for your feedback. We were pleased that you enjoyed your stay at our hotel as well as our surrounding communities of Port Stanley and St. Thomas. We hope you have the pleasure of welcoming you back on a future explorative weekend to our area. Thank you for being our guest. Sincerely, Natalie Zima

"Very nice hotel with terrific staff"

5
20/05/2017

Rooms are comfortable and clean. Restaurant is a bit pricey, but the food is great. Staff was very welcoming and helpful. Located out of the city for a quiet and undisturbed stay. Easy to find just off the main highway.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Judy B., Thank you for your review and feedback regarding our staff, comfortable accommodations and accessible accommodations and food quality. We hope you would consider staying with us again on a return visit. Thank you for choosing Best Western. Sincerely, Natalie Zima

"Wedding"

5
19/05/2017

Location great for a wedding. Room was excellent. Food at wedding and restaurant excellent. There was at least 40 of us. Ball room was wonderful and the service was great. Breakfast Buffet next morning superb.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear sandyboots2017, Thank you for your review. Our team was thrilled to read your comments about the food at the wedding and at our restaurant. We hope you all enjoyed the wedding celebrations. Thank you for staying with us. Sincerely, Natalie Zima

"Very nice hotel"

5
16/05/2017

Convenient and pleasing hotel in a quiet setting just off highway 401. Very good service and amenities. Super breakfast available. Traffic from hotel to city was light. A great location for visiting family in the west end of London.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Stephen B., Thank you for sharing your feedback regarding your recent stay at our hotel. We are so pleased to hear that our location and breakfast met your needs. We hope to have the pleasure of welcoming you back again the next time you are visiting family in the west end of London. Thank you for staying with us and for choosing Best Western. Sincerely, Natalie Zima

"Friends wedding near by"

4
09/05/2017

There was quite a lot of us who were staying here because it was close to the venue for a wedding reception. Kim on the front desk was most accommodating and tried to get us into our rooms as soon as possible which was greatly appreciated.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear lambchop519, Thank you for taking the time to share your review. We are so happy to hear that you enjoyed your stay and found our location convenient. Kim is a tremendous asset to us and she was so happy to know that she enhanced your experience. We hope you would choose to stay with us again the next time your travels bring you to London, ON. Thank you for staying with us. Sincerely, Natalie Zima

"Review"

3
08/05/2017

Location is bad, nothing around it. Staff are amazing. Could use a bar or something in the main seating area, lovely space but felt wasted there. Water pressure in the bathrooms was low. had to add extra characters because my response was too low, hope that did it

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Emptty1, Please accept our sincere apology for not exceeding your expectations. Our restaurant has a lovely bar and I hope you had a chance to visit it. I'm sorry that you found our location inconvenient for your needs. I hope you will choose to stay with us on a return visit when a convenient highway location is better suited. Thank you for staying with us. Sincerely, Natalie Zima

"We Will Stay Here Again"

5
06/05/2017

Great experience all around. It is easy to access from highway 401. The staff are friendly and helpful. The room was clean, well appointed, and the bed extremely comfortable. We will definitely stay here again when in the area.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Roger H, Thank you for your review. We are pleased to hear that you enjoyed your experience and found our location convenient and your stay comfortable. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"Comfy beds!!!!!!"

5
03/05/2017

This place had the best bed to sleep in !!!! I was here because my truck broke down in this hotel accommodated me so well that I will recommend this to anybody traveling in and through London Ontario !

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear allenm606, Thank you for your review and for sharing your experience. We are so happy that you enjoyed your stay and we hope you will stay with us again under better circumstances. We look forward to your return visit. Sincerely, Natalie Zima

"Good value in clean hotel"

5
01/05/2017

My wife and I stayed here for a conference and we were impressed with the hospitality of the staff and the convenience of the location. Very easy to reach, right at a highway 401 exit in west London, Ontario. The complimentary breakfast was very good, and served in the on-site restaurant (not just a breakfast area). Nice hot food to start the day off right, and the coffee was quite acceptable as well.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Wayne J, Thank you for sharing your experience. We are so pleased that you enjoyed your stay with us and that you loved our location and breakfast. We hope your conference was a success. Please consider staying with us again the next time your travels bring you to London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"Noisy"

2
01/05/2017

The hotel was nice and the room pleasant. The shower was a bit dark and claustrophobic. The other guests were noisy and yelling in the hallways in the middle of the night. They didn't even know which room they were in and knocked on ours by accident. Breakfast stuff were unwelcoming. The food and beverage selection was limited

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Sgnc, Thank you for sharing your feedback regarding your recent stay at our hotel. I'm so sorry that we did not meet your expectations and that the behaviour of our other guests were disruptive. We do our very best to keep this behaviour to a minimum. We appreciate your feedback and suggestions and hope you would consider staying with us again on a return visit. Sincerely, Natalie Zima

"401 runs through it"

3
30/04/2017

Worst night trying to sleep in a motel that I can ever remember. I asked for a quiet room and got the closest room to the 401 and right beside the staircase so the door was loudly banging shut constantly. To block the noise from the highway I tried to filter out with toilet paper ear plugs; didn't work, tried wrapping a towel around my head; didn't work, tried turning the fan on; didn't work, tried pillows over my head'; didn't work. I was told there was a convention of girls staying there... then may I suggest giving them the noisy rooms as teens don't care about noise, I was there for a conference too and had an early breakfast meeting. The soap had a nice lilac fragrance but the cold water leaked and was backwards... off is to the right not to the left. Teeny closet with steal proof hangers. The walls are paper thin, can hear conversation in the next room and hallway noise. The best thing was the front doors are automatic but, smoking is right in front. The restaurant was awful and the most uncomfortable circulation killing chairs, take my advice; sit in a booth. I travel a lot and have stayed at many Best Westerns, but will not return to this one.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear MOrfit2014, Thank you for your feedback. Please accept our sincere apology for not exceeding your expectations. Our hotel is located at Highway 401 and we do not hide that fact. Your request was to be away from the elevator and noise. We did have a conference of young ladies the weekend of your stay and as you had requested, we placed you in an area of the hotel away from the group and the elevator. Being on the highway, it is difficult to escape it and I'm so sorry you found it disruptive. We have many guests who feel that being so close to the highway our rooms are well insulated and the noise is limited. I'm sorry that you found our restaurant awful. Pasto's Grill is a three-time TripAdvisor Certificate of Excellence Award winner and is very highly respected in the local community. We have held a spot in the Top 10 for over a year, an accomplishment we are very proud of. We offer three types of seating options in addition to bar stools. We would have been pleased to reseat you if you were not comfortable. I hope we have the opportunity to serve you again and offer a more positive experience. Sincerely, Natalie Zima

"Great wedding weekend!"

5
30/04/2017

We came as part of a group, but would totally recommend this location to anyone. The wedding reception we attended was so well done, venue, food and staff were all exceptional! Lovely location and access.

Natalie Z, General Manager at Best Western Plus Stoneridge Inn & Conference Centre, responded to this review
Dear Ruth S., Thank you for your feedback. We are so pleased that you enjoyed your stay and had a wonderful evening with us celebrating a family wedding. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"Pretty Good"

4
25/04/2017

The bedside tables need a serious dusting. The lamp beside the bed had spider webs. The drain in the bathroom sink has a brown sludge around it, easily removed with a cloth. I got a king room - beds are wonderfully comfortable. The staff are great! The lounge etc is clean and professional. There was some sort of youth organization there and they were back and forth from room to room letting doors slam. I called the front desk. I asked them to deal with it at approx 11pm. By approx 1am the door slamming stopped. I had to get up at 5, I was not impressed. I was there for a conference and we were in the restaurant for 6pm and told we had to be gone by 7:30 because of reservations. That did NOT impress us. By 7:15 they were shuffling food off our table and reminded we had to leave. we moved to the front lobby but would of rather of had the ability to remain in the restaurant and put tables together and let the wine drinkers have their wine and the coffee drinkers (like me) have some coffee. The restaurant did give us coffee to go but alcohol is not permitted in the lounge/lobby area. All in all it was an ok stay, but not a 5 star stay.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Sandy M., Thank you for taking the time to share your feedback regarding your recent experience at our hotel and thank you for bringing to our attention the housekeeping shortfalls you experienced. Please accept my sincere apologies. We will continue working with our housekeeping team to ensure these issues are corrected so that we may provide a more pleasant experience for our guests in the future. I appreciate your feedback regarding your experience at Pasto's Grill. Our restaurant is very popular, especially on weekends. I'm so sorry that you felt rushed when seated however, without reservations, it is sometimes difficult for us to manage the demand for our tables. Our time constraints were mentioned to you upon arrival. You were more than welcome to move to the bar to continue your evening enjoying beverages and each others company. We hope you will dine and stay with us on a future occasion and I hope we will be able to better meet your needs. Thank you for being our guest. Sincerely, Natalie Zima

"Quiet and Comfortable Stay"

4
23/04/2017

We stayed one night in this Best Western in London. Beautiful lobby area, staff very friendly and rooms were quiet and clean. Bed was very comfortable. Basic breakfast included with decent variety in buffet.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear louolym, Thank you for staying with us and for sharing your feedback. We are delighted that your stay was comfortable and you found our staff friendly. We hope to have the pleasure of welcoming you back again the next time your travels bring you to London, Ontario. Sincerely, Natalie Zima

"Always great, never disappointed."

5
22/04/2017

High praises for the restaurant dinners and the quality of service from the staff. The location is excellent with great parking and it is convenient to get there. We have been there several times and love this place and the staff treat us like family.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear marguritet2016, Thank you for your review. We are so thrilled to hear that your experience at our restaurant Pasto's Grill was so positive. Thank you for your continued support. We look forward to welcoming you back again very soon. Sincerely, Natalie Zima

"Beautiful"

4
14/04/2017

We just stayed one night on our way to Toronto. The hotel was clean and well kept. Nicely decorated. Staff were super friendly and breakfast buffet delicious. Our only issue was spotty WiFi but we will definitely be staying here again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Laurieleeming, Thank you for taking the time to share you feedback regarding your recent experience at our hotel. We are so thrilled that you enjoyed your stay. Please accept our sincere apology for spotty WIFI. We are working in bringing enhanced services to the hotel this spring and thank you for your patience. We hope to have the pleasure of welcoming you back again soon. Thank you for staying with us. Sincerely, Natalie Zima

"Nice hotel"

4
12/04/2017

We stayed on our way to Kitchener. It was a nice place and I would stay again. It was clean and the staff was friendly bed was comfortable and the pillows were good. Contenental breakfast was okay really just a normal continental breakfast. My only complaint with this hotel was the height of the toilet. It was a killer to use since it was so low to the floor.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear June K., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are so pleased that you found our hotel clean and comfortable and our staff friendly. Thank you for your feedback regarding the height of our toilets. As we remodel our guest bathrooms, we are replacing our toilets with higher one's to solve for your concern. We hope you will stay with us again in the future and please do not hesitate to ask for a room with a higher toilet. Thank you for being our guest. Sincerely, Natalie Zima

"Best Western London"

5
09/04/2017

This place has a very big parking lot for trucks and cars campers has extra parking in the back has a nice restaurant on-site very spacious and clean rooms I have never use the internet so I cannot tell you about the internet

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear davidaC3122NY, Thank you for your review. We were so thrilled to read that you enjoyed your stay and your experience in our restaurant. We hope to have the pleasure of welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Good Value"

5
09/04/2017

This is a lovely hotel, with a beautiful lobby, great breakfast and comfortable rooms. I would stay again. The staff is very friendly and helpful. It is very close to the 401, so there is some road noise but we did not find this to be disturbing.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear bluechives, Thank for you for your very positive feedback. We are so thrilled that you had such an enjoyable experience. We hope to have the pleasure of welcoming you back the next time your are travelling to London, Ontario. Thank you for staying with us. Sincerely, Natalie Zima

"Quick overnight stay."

5
26/03/2017

Stayed one short night on our travels through. Location off 401 was amazing. Included breakfast buffet was great and had lots of variety. Bed was amazingly comfortable. Would definitely stay again if in the area. Highly recommended.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear vanessak!8627PN, Thank you for choosing to stay at our hotel and for providing feedback. We are delighted that you found our location convenient, breakfast plentiful and beds comfortable. Thank you for recommending us to the TripAdvisor community. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Excellent Staff, Quiet Hotel, Good Breakfast"

5
25/03/2017

Nice quiet stay at the Best Western Plus. The Staff were excellent. The hotel offered a comfortable bed and a nice breakfast. The hotel is located on the outskirts of London, which accommodated my needs. I would definitely stay here again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Fearless57, Thank you for taking the time to share your feedback with the TripAdvisor community. We appreciate your 5 star review and are so pleased that you found our staff excellent, beds comfortable and breakfast plentiful. We hope to have the pleasure of serving you again soon. Sincerely, Natalie Zima

"Really comfy bed, but some issues..."

3
25/11/2016

The receptionist was friendly, and quick to check me in, essential to me as I arrived late in the evening. The foyer was impressive and spacious, which gave me a good feeling about the room, all of which are on the main floor (for standard), so no struggling with bags up any stairs. The room was really comfy and the mattress amazing, I got a really nice sleep. However, there were small stains on the headboard, which I wiped with a damp hand towel. I also noticed very thick dust gathered around the bottom of the lamp shade, which I'm surprised housekeeping did not notice. I'm very sensitive to dust, so not a great situation. The bathroom didn't appear to have been cleaned. The floor was dirty (shoe/dirt marks everywhere), the edge of the bathtub had stains from the previous guest, there was soap scum on the shower shelving, and toothpaste stains etc on the sink countertop as well as the sink faucet. The toilet was clean but everything else appeared to have been forgotten by housekeeping. I had to clean with a damp hand towel and used a bath towel to cover the stains on the floor. The following morning (fortunately I had already woken up) I heard sounds coming from the door handle and noticed through the spy hole that it was housekeeping trying to get in my room. No knock or anything, just lots of fidgeting around with the door handle/lock. She left and then I noticed she returned a few minutes later doing the same thing briefly, then disappeared. Then about 20 mins later a guest attempted to open my door with his key card, but I caught him in time and opened the door myself, to which he apologized. It appeared that reception did not let housekeeping know that I was in the room, so the room was showing up as vacant to them. I've worked in hotels in the past and know that the receptionist must have printed off the housekeeping and emergency guest list sheets before my reservation had been made that evening, but they should have known to manually add me to those lists if they were not willing to do a new printout. The really dangerous thing about it is if there was a fire or a computer blackout, no one would have known I was in the room, since I was not on those lists. Though this was probably a one-off occurrence, I hope management still look into this as this is a safety issue and should not happen again. I would recommend this hotel, it was comfortable, I had a great sleep, but housekeeping need to be more thorough with their cleaning. They should clean the rooms as if they plan on staying in them. If it's not clean for them, then it's not clean for their guests.

"Christmas Party"

5
20/11/2016

We have had our Christmas party here for a couple of years now. The team is amazing and they always do a great job. The front desk staff always seem to keep busy cleaning, dusting and sleeping and are very attentive to your needs. We book a section of rooms which are typical but I would say excellent value for the price. Everything works and is clean. We would recommend to anyone.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Dan D., Thank you for taking the time to submit your review and we are delighted to hear that you enjoy your time with us. Thank you for your compliments regarding our Guest Service Team. I hope that when you mentioned "sleeping" that you meant "sweeping". The first impression is very important to us and our team does everything we can to ensure that your first impression is a positive and lasting one. We hope to have the pleasure of hosting your party again next year and look forward to welcoming you back. Sincerely, Natalie Zima

"Nice, but...."

3
19/11/2016

The location, is out of main London, but easy commute by vehicle to main areas of London. It is located right off the highway ( it is right off the highway, and you can clearly see it) First impression was very nice. Well kept grounds and nice entrance. Our room was "ok". I don't think our room was used in a while , as there was dust in places ( head board , work table and the night table had sticky marks that not been cleaned ) . The water tasted AWFUL . I went to front desk to ask why, or if that was normal. I was told that some places in the area are like that, but was told it was fine to drink. We bought bottled water for drinking and to make coffee in the morning ( yes, there is a small coffee maker in the room). The beds were comfortable, and if you are going in the winter, I am sure you may find the duvet very warm. ( we went while the weather was still warm, and found it much too warm) The free breakfast is from 6:30 to 9:30 am and is standard muffins, bagels, cereal, yogurt, scrambled eggs, tiny sausage and I think mini pre made pancakes. The heating/air conditioning unit in the room was dirty. The sounds between the rooms are not good. I could hear the room beside us going to the bathroom in the middle of the night. Poor sound insulation. Housekeeping only changed the garbage and changed towels. She did ask once if we needed anything as we were getting ready to go out for the day ( I know most housekeepers prefer if no one is in the room so they can clean it proper). However, I wish she could have replaced coffee pods for the next morning and maybe make the beds. For the price I paid for a Thursday and Friday night, I would not go back again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear ChrisJN5, Thank you for taking the time to share feedback regarding your experience at our hotel. Please accept my sincere apology for not exceeding your expectations and for misunderstanding your housekeeping request. Our general practice is to clean each room every day and we would normally have done so. It seems our room attendant misunderstood your needs and when you had mentioned you didn't need anything she assumed you did not require service. Again, our sincere apology. We hope you would consider staying with us again. Sincerely, Natalie Zima

"Good place to be"

4
04/11/2016

Nice hotel, good service, good food in the Italian restaurant, good breakfast all over cant say a bad word about tis place! If you like a country side living not in down towns area this is the place to be. I go back any time.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Norbert K., Thank you for sharing your feedback with the TripAdvisor community. We are delighted to have met your expectation and are pleased that you enjoyed your stay. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"Excellent"

5
22/10/2016

We stayed here for a conference. Staff was very friendly, rooms were outstanding. Nice large conference rooms. Restaurant was nice for breakfast which was included in the price of the room. The restaurant could not handle everyone for the conference so we had to go out of the hotel for dinners. All in all a good value.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Linda S., Thank you for taking the time to share your feedback from your recent conference experience and stay at our hotel. We are so pleased that you enjoyed your time with us. Our restaurant does accommodate large groups however, the conference organizers did not make us aware of any dinner needs. We would have loved to accommodate either in the restaurant or in our conference space. We hope to have the pleasure of hosting you again the next time you have event needs and perhaps we can accommodate your dinner needs on your next visit. Sincerely, Natalie Zima

"A hidden jewel"

5
19/10/2016

This hotel is a little out of town not near restaurants or shopping, although it has a great restaurant in the hotel. This hotel is a great place to have a conference or a wedding, it is well run clean and friendly. It is sort of out in the country a few miles from London city center but well worth the drive. We will be back.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Ron D., Thank you for being our guest and sharing your experience. Our hotel is conveniently located at Highway 401 and only a short 20 minute drive from anywhere in London and the surrounding area. There are plenty of dining and shopping outlets available within a 10 minute drive. Thank you for choosing to dine at Pasto's Grill. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Great friendly service. Very nice hotel "

4
18/10/2016

Really enjoyed my stay. The staff are so friendly and treat you like family. The hotel is beautiful and the rooms clean and nicely appointment. Great choice for weddings or family get together. Nice apple picking and pumpkin farms in the area as well.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear bonniedavid, Thank you for sharing your experience. We are thrilled that you enjoyed your stay finding our rooms clean and well appointed. We are a family at Stoneridge and we treat our guests just the same way we like to be treated, with a warm welcome and smile. We hope to have the pleasure of welcoming you back on a return visit, perhaps in summer where nearby beaches are a fun and relaxing place to spend the weekend. Thank you for being our guest. Sincerely, Natalie Zima

"Clean rooms and friendly staff"

4
09/10/2016

Were in St. Thomas for a wedding. This was a nice clean spot nearby with friendly staff. The breakfast was good. If you are ever in the area this is definitely a good choice for a nice comfortable place to stay at a good price.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Bludjay8585, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We were delighted to read that you found our hotel comfortable, staff friendly and found value for price paid. We hope to have the pleasure of welcoming you back the next time you are in the area. Thank you for staying with us. Sincerely, Natalie Zima

"Enjoyed our stay!"

5
06/10/2016

We stayed at this hotel overnight after getting married in the Rose Chapel which is beside it. The Rose Chapel is lovely and was perfect for our small group of 24 people. Natalie was a great help to us and even took some pictures for us after the ceremony. We had our Reception supper at Pasto's Grill. Everyone enjoyed the food. It arrived in a timely fashion and was hot and tasty. The servers were pleasant and efficient. Some of us enjoyed sitting and visiting out in the lobby after dinner in the lounging area by a fireplace. We went upstairs at one point to change into comfortable clothes and found teenage girls sitting on the floors in the hallway and talking with each other. (I believe they were a sports team who were staying overnight). We mentioned it to Kim at the desk and she zoomed up the stairs to inform the girls that they had to respect other guests and to use a game room that had been reserved for them. When we went up again, all was quiet. Thank you, Kim! We were on the second floor and could see the 401 out the window, but it was very quiet and we never heard the traffic. We had a nice sleep, the bed was comfy, the temperature of the room was perfect. We had a hot breakfast in the morning at Pasto's Grill and enjoyed the selections. We have no complaints about this lovely hotel and would recommend it to anyone! In fact, I said to my new husband that it was one of the best hotels we had ever stayed at! :)

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Barb and Mike, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. Our team is so thrilled that you and your guests had an enjoyable stay while celebrating your wedding. We hope that your experience with us added to the many wonderful memories you will carry with you into the future. On behalf of our entire team, we wish you both a lifetime of good health, happiness and much love. Warmest regards, Natalie Zima

"Best kept secret get away when in London on buisssness"

5
03/10/2016

Everyone was extremely polite and professional, the facility was good, great parking, close enough to downtown but far enough so you can get a good night sleep. great choice. nice hotel.. and friendly and considerate staff. A-1 service.. The staff were always willing to accommodate wherever possible , and seemed happy with their Jobs, To me this makes a big difference in customer service.. and customer satisfaction and loyalty , I hope the owners recognise the front line staff and the cleaning staff, are the background of hospitality service that is often overlooked for creature comforts..LED T.V. and flashy furniture) ,people make the difference and are hard to come by. Please treat them well.. Dennis Pounall.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Mr. Pounall, Thank you for your kind feedback regarding your recent stay at our hotel. We treat our staff like family and they are all very important to us. We also have a culture if "I Care" that we strongly embrace and stand behind at Best Western. We hope to have the pleasure of welcoming you back again very soon and thank you for being our guest. Sincerely, Natalie Zima

"Nice Hotel"

4
02/10/2016

Hotel is out of the way and about 10 minutes to Other places in London. There is no pool or hot tub. They do not even have a microwave in the lobby or in the rooms but a nice fridge in the room ,no freezer in the fridge. Staff very nice and a very good free breakfast in the restaurant in the morning. Location right off of the 401. Very clean room and nice bed.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Paakjm, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We are happy to hear that you enjoyed our free hot breakfast buffet and that your found our location convenient. We do have many of our rooms with microwaves and use of a microwave is available upon request. Thank you for being our guest. Sincerely, Natalie Zima

"Strange dampness"

3
29/09/2016

We recently stayed at the Stoneridge for two nights. When we arrived we were placed in a room on the first floor close to the conference rooms. We were concerned that it would be noisy in the mornings, so we asked to be placed in another room. Not to mention, the carpet was very worn and dirty looking, and the room wasn't very clean. The person at the desk wasn't very happy that we wanted to be placed elsewhere. Made us feel very uncomfortable. We noticed that the rooms were very damp. It was a hot couple of days, so the a/c was on high, but it still seemed cooler in the halls compared to our room. And, the sheets were damp. Breakfast was pretty good for continental. But, those damp rooms were really concerning. Mold?

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear TravelShihan, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Please accept my sincere apology for not exceeding your expectations. Your candour is much appreciated and has been shared with our team to ensure we make all our guest feel comfortable and address every request with a smile. We pride ourselves on providing clean, comfortable and modern rooms and I'm so sorry that we missed the mark. We hope you will consider staying with us again in the future. Please contact me directly to assist with your reservations. Sincerely, Natalie Zima

"1st time stay"

4
22/09/2016

very good staff on the desk, room was a surprise, nicely done, and quiet in the night time. Breakfast was included but the food was not hot ( buffet style). Eggs were very nice but luke warm. Not a large selection

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Phil835, Thank you for giving our hotel a try and for your kind feedback. We are so pleased to hear that we exceeded your expectations relating to the quality of service and sleep experience. I'm so sorry we fell short on providing hot items on the breakfast buffet and we have addressed this with our kitchen and breakfast service team. We hope you would consider staying with us again on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"My Business Stay"

5
22/09/2016

We used the conference room and had a wonderful served meal and the bar staff was fun and good at his job. The hotel was clean and the staff was nice but the water pressure was not good at all. That would be my only complaint. The free breakfast was a wonderful spread of breakfast selections... very good!

"Bed from Hell"

3
18/09/2016

Looked good at onset, but the bed was unsleepable. Neither my husband or I got any sleep it was so uncomfortable. Reception signing in was very nice. Restaurant so so. Complained about the bed the next day---answer, sorry to hear that. Not going back to this location.

"Well, the bed was okay"

3
17/09/2016

Hotel has been more recently renovated, the lobby is excellent. Rooms have more modern furnishings. The beds were harder, but I slept very well overall. Hotel and rooms were very clean (but bizarrely housekeeping was coming around at 8:30am... WAY too early). There's no overhead light in the room, so coming in the dark you have to feel around for the bedside lamp (when I checked in, the light wasn't plugged in, I had to crawl under the bed to plug it back in). Not a big enough deal to call in, probably just got unplugged vacuuming. Air conditioning in the room works well, cools the room down fairly quickly. Not the quietest ever, but not the loudest either. Annoyingly, when we came back to our room later in the day housekeeping had turned the temp up to 78deg, so our room was sweltering and humid. It did cool down relatively quickly. We stayed for two nights - visiting a relative in the hospital. We came back to the rooms at 9:30pm, only to find none of our cards worked. Had to get new ones reprogrammed at the Front Desk (no explanation was given as to why we were locked out of our rooms). Frustrating. The internet is utterly useless. If you can read this, then this TripAdvisor review was the only successful thing I was able to do on this wifi. And forget about water pressure. You'd get wetter in a sponge bath. Breakfast was poor to mediocre. Coffee was good though. Despite staying on the 1st floor facing the parking lot, it was relatively quiet. Curtains do a good job keeping the light out.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear klinds89, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team I wish to apologize for falling short of your expectations. I understand how the little things can add up to a no so perfect experience. We will address your feedback with our team to ensure the little things are corrected. We wish your relative a speedy recovery and hope that you will give us another try so that we can demonstrate a more superior guest experience. Sincerely, Natalie Zima

"Road trip."

5
17/09/2016

Very nice hotel and Maureen at the front desk was an absolute pleasure. Just stayed one night on our way to Niagara Falls. Nice breakfast in the restaurant, bed was great but wifi was spotty. Would absolutely stay again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear RSgross144, Thank you for your review and recommendation. Maureen will be thrilled to read that she made your stay with us more memorable. We hope to have the pleasure of welcoming you back again soon. Thank you for staying with us. Sincerely, Natalie Zima

"No water pressure in the morning, and the internet is useless"

2
16/09/2016

Go with something newer this place is gorgeous from the outside, the rooms are atrocious with no internet, and the water is a trickle in the morning. I would suggest major reno, but in the mean time stay some where else. Oh and this place is literally in the middle of no where. Great breakfast though...

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Ismail E., Dear Mr. El Sherif, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel has been running full or near full occupancy this month and until your survey have not been notified nor had we experienced any issue with water, water pressure or water temperature. We were not notified that during your stay your room in particular had any problem with water. You had made mention and thank you for acknowledging our amazing staff. We would have done everything we could to ensure you had a comfortable stay.Please accept my most sincere apology for the spotty internet service. We have had some technical issues with our provider and they are working to resolve the problem. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Natalie Zima

"So Impressed"

5
13/09/2016

Attended a wedding at the Best Western last weekend and we were so impressed by the facilities the staff and the fine dinner we were served. The building was beautiful inside the detail and craftsmanship was very nice to see and very unexpected. We were blown away by the church we expected an old church with an old interior boy were we wrong!! It was magnificent inside. We appreciated the air conditioning as well. The staff serving could not have been more attentative, kind and courteous. The selection of food was wonderful and the way it was presented was impressive and best of all the portions and tastes were to die for!!! Bravo!! Someone at this hotel is a stickler for detail and has an understanding of how to treat a customer. Job well done!! We will be back for dinner. Yummy!! Tom and Helen Myles London

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Mr. and Mrs. Myles, Thank you for taking the time to share your recent experience at our hotel. We are so please to have exceeded your expectations and created such great memories for Jenn, Brandon and their families. We wish them a long and happy marriage. Our restaurant serves similar foods and is very well respected in the community. Thank you for your kind feedback and please keep us in mind for any future celebrations. We hope to have the pleasure of serving you again in the future. Sincerely, Natalie Zima

"Not enough value for the cost."

3
06/09/2016

At $160 a night, I expect more. The hotel itself is okay and the staff very friendly but the water smells of sulfur and our A/C unit was noisy enough to wake us up throughout the night and did not work well. We were there to attend a wedding in West London and this was the recommended hotel. We did not lodge a complaint as the hotel was sold out, we arrived very late to our room, and check out lined up as we were leaving.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Kathy R., Thank you for taking the time to post your feedback regarding your recent stay at our hotel. Please accept my sincere apologies for not exceeding your expectations. We wish you had brought your concerns to our attention so that we may have had the opportunity to address them or at the very least, move you to a different room. We appreciate you acknowledging our staff for their friendly service. Our goal is to provide you with a very positive experience and I hope you will give us another opportunity to do so in the future. Thank you for choosing Best Western and for being our guest. Sincerely, Natalie Zima

"Great Stopping Point"

5
06/09/2016

Excellent hotel great restaurant near main highways. Plenty parking Proper full breakfast offered. Food was excellent. Rooms were a good size and well furnished. So convenient when driving just of main highway.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Letitia B., Thank you for taking the time to share your experience. We are so thrilled to read that you enjoyed our accommodations, restaurant and location. We hope to have the pleasure of welcoming you back again the next time you travel through London. Thank you for staying with us. Sincerely, Natalie Zima

"No surprises at this property"

5
02/09/2016

I had the pleasure of a return visit to this London, Ontario property. From the time you pull into the spacious parking lot and unload your luggage through the automatically opening front doors, always a smooth check-in. Paperwork and room selection is waiting at the front desk. Rooms are very clean and beds are comfortable. Great restaurant on site with full hot breakfast in the morning. Amazing staff and management. My number one choice when I visit this area.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Don W., Thank you for your kind comments and continued support. We look forward to your next visit and sincerely appreciate your loyalty to Best Western. Sincerely, Natalie Zima

"BW Clean & Friendly"

4
28/08/2016

Great hotel, family friendly. The staff are courteous & helpful. Beautiful lobby, and clean rooms. Free breakfast included in the price , was nice as well. Would definitely recommend to stay , would go back too in the future!

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear ekulkarni, Thank you for your feedback. We are so thrilled you enjoyed your stay, our lobby, breakfast and our staff. We look forward to your next stay. Sincerely, Natalie Zima

"great hotel"

5
27/08/2016

everything was great here and food for breakfast good of been a little different each day one day on one day another then back to the other thank you, staff was great every where we were at this hotel ,I would come back here again and stay

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Ralph P., Thank you for taking the time to share your experiences at our hotel. We are so delighted that you found our hotel staff friendly and you were pleased with the variety offered at breakfast. We do try to rotate the breakfast items in an effort to add variety for guests staying multiple nights. We hope to have the pleasure of welcoming you back again very soon. We appreciate you staying with us. Sincerely, Natalie Zima

"Only the Best"

5
24/08/2016

Always a pleasure to check-in to this establishment. Service is the best around, and the rooms are always in top condition. If one is traveling on 402, by the time you get to the hotel you may think you have made an error of judgement, ubut it is worthwhile to stay here.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear George M., Thank you for your review and for being a loyal guest. Our guest services team works very hard to ensure all our guests have a pleasant experience and they out of their way to try and make every experience a memorable one. We look forward to your next visit. Sincerely, Natalie Zima

"Isolated but very nice"

5
17/08/2016

We stayed there on the way back to Michigan-there isn't much around it but the restaurant is good and the rooms were very nice. The lobby is beautiful and it is obviously a conference center but was also family friendly.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear jphung2, Thank you for your feedback. We are happy to hear that you enjoyed our newly renovated lobby and that you and your family enjoyed their stay. We hope you visit again the next time you are in the area. Thank you for being our guest. Sincerely, Natalie Zima

"Nice hotel but a bit of drive from London"

4
16/08/2016

Great hotel, was clean and pretty quite. It would have been nice if our window opened but being close to the free-way I could see why you can't. It was a bit of a drive from London and a bit closer would have been nice. Nice big lobby, great service, good restaurant. We would stay again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Theresa M., Thank you for sharing your experience with the TripAdvisor community and thank you for staying with us. Our hotel is located a short 10 minute drive to restaurants and shopping and we are thrilled that you enjoyed our large lobby and restaurant. We hope you will visit again very soon. Sincerely, Natalie Zima

"Good stay at BW"

5
12/08/2016

Clean and quiet place with nice restaurant on site. Price includes breakfast that is served in the restaurant which was nice. We stayed for a long weekend and the place was very quiet despite all rooms being booked. It is conveniently located close to the highway with plenty of parking. The check in took more than half an hour as there was an issue with the system.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Aganak, Thank you for your feedback and for staying at Best Western Plus Stoneridge Inn & Conference Centre. We are so happy to hear that you enjoyed your stay with us and that you found our location convenient. Please accept my sincere apology for the long check in process. We do our very best to expedite this process and ensure a smooth and short check in. We hope to have the pleasure of welcoming you back on a return visit. Sincerely, Natalie Zima

"Wedding dinner & reception"

5
12/08/2016

Was at our sons wedding it was an excellent experience, beautiful hotel, excellent setting for a wedding dinner and reception. Food was excellent, staff very professional. Room as perfect for size of wedding. Rooms very nice, food at breakfast was wonderful. Overall excellent stay.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Tammy S., Thank you for your review and congratulations on your son's recent wedding. We are so happy to hear that you will have such fond memories of this special day for many years to come. Thank you for choosing to celebrate with us. We hope to have the pleasure of welcoming you back on another occasion. Sincerely, Natalie Zima

"Good for an overnight stay only!"

4
10/08/2016

Pros- Good location, close to highways 402 & 401; good breakfast; spacious one king bed room; neat and clean, pretty property and excellent staff! Cons- The bathrooms are minuscule- wash basin, toilet and tub crammed into a tiny space (Have never before seen such a bathroom in any other hotel, including other Best Westerns!) Also the clothes closet/cupboard is very small, hence I feel this hotel is good for only an overnight stay. Another thing is the AC units in the two rooms we booked were extremely noisy- woke me up many times during the night. I got a very good price for the room ($99/- per room) so it was okay for a night's stay. If I was staying for a longer period, I would choose another hotel.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Uma V., Thank you for taking the time to share your feedback regarding you recent stay at our hotel. We were happy to hear that you found our proximity to the highways convenient and that you enjoyed our accommodations and breakfast. I'm so sorry you found your washrooms and closets on the small side. Given our location, most of our guests don't stay longer than 2 nights and find the size suitable for their needs. We hope you will choose to stay with us again on a future visit to London. Sincerely, Natalie Zima

"Fine - easily accessible from major highways"

4
01/08/2016

I stayed here for a night with my two young sons to break the journey between Toronto and the US border at Sarnia/Port Huron. The hotel is very well situated just off the 401 interstate - and about a 5 minute drive to the 402. There was plenty of parking available, event though the hotel was full. The staff were friendly. The room itself was fine, although perhaps the decor/furnishing was slightly dated. There was no noise from the road despite its relatively close proximity. Breakfast on a Sunday starts at 0730 in the connected restaurant. There was a good choice of hot food and pastries, and it wasn't the chaos that sometimes you find with other hotel breakfast sessions.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear BexleyStuart, Thank you for staying with us. We were thrilled to hear that you and your sons enjoyed the break in your journey at our hotel. We hope you visit again the next time you vacation in Ontario. Sincerely, Natalie Zima

"Musty smell and wet carpet"

2
01/08/2016

Visited this location two separate times in 9 days. Both times I was given a room with a very musty smell and damp carpet. I asked for a different room. The carpet in the hallways was even wet on both occasions. Very odd!

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Tracy Z, Thank you for your feedback regarding your recent stay at our hotel. I'm so sorry that your stay with us was less thank perfect. We steam cleaned all our carpeting during your visit and regrettably, it took longer for the carpets to dry as a result of the high humidity and extremely warm temperatures. We hope you would visit us again in the future where you will find this not to be a common occurrence. Thank you for being our guest. Sincerely, Natalie Zima

"travelling through"

5
30/07/2016

We really liked the quietness of this hotel; being out of the city and yet close enough to the main highway made this is good location for our overnight stay. We were very impressed with the professionalism of the breakfast staff - very attentive. The food was excellent. We would chose to stay here again if we are in the area.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear MCPRGrMi, Thank you for taking the time to share your feedback regarding your recent stay. We are so pleased to hear that you enjoyed our location, attentive staff and quality of food. We look forward to welcoming you back again on a return visit. Thank you for being our guest. Sincerely, Natalie Zima

"A real PLUS B/W"

4
23/07/2016

A great staff & mgmt. A pleasant place to stay in a quiet area. Excellent restaurant with a very nice, fresh, hot breakfast included with your room. Ms. Kim at the front desk helps to make this property a truly B/W PLUS. Thanks for an enjoyable stay.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Glenn H, Thank you for taking the time to share your experience. We are thrilled to hear that you enjoyed our restaurant and that Kim ensured you had an enjoyable stay. We hope to have the pleasure of welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Disappointing Return Visit To This Hotel"

2
23/07/2016

Return visit to attend a large family event. Room was damp, musty, smelly and most uncomfortable and unhealthy environment to sleep in for three nights. Seemed the entire lower floor had some issues re: humidity and dampness. The tap water was smelly and we didn't drink it. The restaurant on this property was excellent for dinner and lunch; breakfast was okay but varied in the offering by day of week (for some reason?).

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear vancat2014, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. Please accept our sincere apology for not exceeding your expectations. We will use your feedback to assist us in providing an enhanced guest experience in the future. Please contact me directly the next time your travels bring you to London, Ontario so we can ensure a better experience. We hope to have the pleasure of serving you again in the future. Sincerely, Natalie Zima 519-652-6022 or [email protected]

"Wonderful hotel"

5
22/07/2016

I generally return to this hotel. The staff are great and the breakfast in the restaurant is a wonderful start for the morning. The restaurant staff are very attentive. The rooms are very clean - I've never had an issue there. The hotel also has a very nice ambiance.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Carol-ann L., Thank you for your loyalty and for choosing our hotel when visiting London, Ontario. We look forward to your return. Sincerely, Natalie Zima

"Excellent hotel"

5
06/07/2016

We stayed here on our way to Niagara Falls. It was out side the city so it was very quiet. When we arrived we were greeted by a young lady who was very friendly and helpful. The room was very nice and clean. We went to the restaurant that was part of the hotel. Food was very good and great service at a reasonable price. In the morning you received a voucher for a free breakfast at the the restaurant. Will stay there again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Connie W., Thank you for choosing to stay with us while on route to Niagara Falls. Our convenient highway location is perfect for a stop over. We appreciate your comments about our friendly service, comfortable accommodations as well as your experience in our restaurant. We look forward to welcoming you back. Sincerely, Natalie Zima

"What quality Service Should be"

5
05/07/2016

We attended a wedding at the hotel along with a number of other out of town guests. We arrived a few hours before check in and were immediately booked in, greatly appreciated. The room was large, well appointed and extremely comfortable. We asked for a few more pillows because of a medical comfort situation and within 10 minutes the desk clerk I had spoken to arrived to ensure that the request was handled properly and timely. The chapel on the grounds is a very nice touch and apparently booked well in advance. It is an old brick structure that gives off a welcoming warmth and comfort that you would find in old country churches. The reception and the dinner was an exercise in understated elegance. The food was very well received and complimented by one and all. The entire evening was an outstanding success. The next morning we went for breakfast in the restaurant portion of the Inn which is available to all guests before the restaurant opens for dinner. A large array of hot and cold items, juices, etc were available and there was no shortage of hungry guests. I would like to be able to suggest that there was a minor flaw somewhere but that is not possible. This Hotel is a first class venue and with a staff that doesn't hesitate to go the extra mile.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Aegiss1, Thank you for your kind feedback - your comments will be well received by all. Weddings are such a large part of our business and it is so important for us to ensure all guests have a memorable experience they will share with family and friends for many years to come. Flawless execution is what we strive to achieve and we thank you for taking notice. We hope to have the pleasure of welcoming you back again to our hotel for another celebration or perhaps just a relaxing stay when in London, Ontario. Thank you being our guest. Sincerely, Natalie Zima

"Great Location & Italian Restaurant"

5
05/07/2016

We have stayed here a few times. Love the hospitality, cleanliness, and landscaping surrounding the property. Well maintained! The restaurant serves delicious as well as reasonably priced food. Breakfast is included and is hot or fresh cold.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Kim G., Thank you staying with us. We are thrilled you enjoyed your stay. We have a bit more landscaping yet to complete. We look forward to showcasing our improved look in the very new future. We look forward to welcoming you back. Sincerely, Natalie Zima

"Great 2 Night Stay"

5
30/06/2016

Beds are ultra comfy, rooms well appointed, staff are very friendly and helpful. The entire property is spotless and has a beautiful entrance way with streams, plants and rocks. The free breakfast (6:30 a.m. - 9:30 a.m.) is bountiful with selections of warm and cold foods. The restaurant (Italian themed) is open again at 11:00 a.m., has a vast selection and the food is delicious. I would highly recommend this hotel.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear barbara1954, Thank you for your feedback and recommendation. We are so happy to hear that you enjoyed your stay - comfortable beds, well appointed spaces and friendly staff. We hope you stay with us again the next time your travels bring you to London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"Easy access, clean, quitet"

4
27/06/2016

Staff were very friendly, room was clean and quiet. Breakfast was good and we ate dinner at the attached restaurant and it was exceptional. This is west of London and a great stopping place on our way back to Detroit.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Gayle C., Thank you for your feedback regarding your recent stay. Our team was thrilled to read about your feedback regarding breakfast and dinner at our restaurant Pasto's Grill. We are very conveniently located off Highway 401 and very near Highway 402 - perfect for crossing into Michigan through Windsor or Sarnia/Port Huron. We hope to have the pleasure of welcoming you back again soon. Sincerely, Natalie Zima

"Great"

5
27/06/2016

As with all Best Western Hotels we have stayed at, the staff were exceptional along with the hotel itself. The location was right on highway 401 just outside of London, Ontario. I would definitely recommend this hotel.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear RobertE89, Thank you for your feedback regarding your stay at our hotel and at other Best Western Hotels you've stayed at. We appreciate you recommending our conveniently located hotel. We look forward to welcoming you back on a return visit. Thank you for staying with us. Sincerely, Natalie Zima

"Excellent hotel"

5
22/06/2016

Excellent hotel with very comfortable clean rooms. Just off 401 outside of London. The beds are excellent compared to most hotels. Rooms have a modern Decor. Very friendly staff at reception. Will return next time I'm staying in London. A++*+**+++++++++**+++++++++++++++++++++**+*++++++++++++++++++++++++++++++++

"Great for our ball team"

5
22/06/2016

The staff here is very nice and really went out of their way to make our baseball team comfortable. The rooms were clean and well maintained, with a fridge and optional microwave. Breakfast was adequate for what we needed. They were kind enough to provide a hospitality room for the team to gather in between games. I would book it again for a group block without hesitation.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear rubyq, Thank you for taking the time to provide feedback regarding your recent stay. We are delighted to hear that you and your team had a great experience with us and that you found our staff friendly, rooms clean and well maintained with all the necessary amenities. We hope you will consider staying with us again the next time you play in London. Sincerely, Natalie Zima

"Best Western...Plus"

5
20/06/2016

Stayed here while on a theatre tour of western Ontario; pleasantly surprised...this is one Best Western where the Plus is indeed just that. Pleasant check-in, large, comfortable rooms, fantastic breakfast in the onsite restaurant. Would not hesitate to recommend to friends and family.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear yankeefan730, Thank you for taking the time to post a review of your experience at our hotel. We are delighted to hear that you had a memorable stay. Thank you for your recommendation to family and friends. We hope to have the pleasure of welcoming you back again on your next visit. Thank you for staying with us. Sincerely, Natalie Zima

"Wedding Block Disaster"

2
30/05/2016

This hotel was perfectly location for us between St thomas and Delaware, and a short bus ride to our wedding in Melbourne. The bed were very comfortable. We have used this hotel a few year back because of its location, but I won't never suggest my friends and family stay again. First big issue, we had ask to have a room block for our wedding as 99% of our guest were from out of town. I come to find out they did not hold 15 rooms as agree upon as my sister called and was told the hotel was completely full. I understand mistake happen, but never once did they admit to making an error. I did go directly to the hotel and finally got a lame apology and was told they were working on it and that it should all work out. Not very helpful. I received no communication until 2 weeks before my wedding date when they send they left a message on my phone a week ago (that I did not receive) that rooms had opened up and they they could only hold a couple more days. at that point since people were traveling from all over the world they had found alternative accommodations. I also came to find out a number of guests had problems reserving as the reception could not find our rooms block and they had to call back. One guest even called back the next day to confirm as they did not receive an email to find out the reservation was not even complete. The breakfast was fine, I would have like a bit more hot food options. The staff at breakfast were not very friendly. Overall, the hotel is fine for a quick night stay but I would not recommend for a large group. The low rating comes from the lack of communication and any help from managment

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear rkelly88, Thank you for your feedback regarding your room block experience. We sincerely apologize for not exceeding your expectations. When you booked your block with us we did advise that we only had a limited number of rooms available. We placed all the available rooms in your block and advised that as rooms come available (due to cancellations) we would add them to your block. From the start, we did not have enough rooms to accommodate your entire party and we made you aware of this. We kept a wait list of any guests we could not accommodate and we contacted them directly once we were able to accommodate. We did not keep you abreast each time we did this as the intention is to manage your block so you don't have to. In the end, we did have rooms for all who chose to stay with us. I'm terribly sorry that you felt we did not communicate enough with you through this process. We are happy to hear that you enjoyed your experience once here. Thank you for giving us the opportunity to host your guests and congratulations! We wish you and your husband a lifetime of good health, happiness and lots of love. Sincerely, Natalie Zima

"overnight for neice wedding party"

5
30/05/2016

excellent accommodations and services for our entire family. We were greeted with smiles and helpful staff at the front desk. When we went for lunch at the restaurant the staff was very accommodating and the food was excellent. Our stay was very enjoyable and the complementary breakfast was also excellent the next morning.

"Unfortunate Weekend"

3
24/05/2016

I stayed at this hotel for 2 nights. The staff was friendly for the most part but I just had issue after issue throughout my stay. When I arrived I discovered that the toilet in my room was broken, it did not flush at all. When I requested that someone look at it the receptionist said she would send someone but I returned to the Hotel 4 hours later to find that the issue had not been resolved. I was then transferred to another room however the transfer was not completed correctly and therefore my room key did not work when I returned the next day. On the second day the power went out briefly. The staff fixed this issue quickly but it just added to the unfortunate events that occurred. On the bright side breakfast was very good and there were plenty of options. The restaurant staff are very polite and accommodating and the food is delicious! Overall the hotel was very clean and appealing, I just had a bad experience.

"NICE BREAK FROM THE CITY"

4
18/05/2016

Located between London and Port Stanley, stayed over a Saturday to have a day out of town. Front desk staff had our room cleaned ahead of schedule to let us in as we arrived early. Clean hotel with nice beds and big room. Friendly staff, excellent value and breakfast included - what's not to like?

"Quick Over Overnight Stay"

4
17/05/2016

Very comfortable. Tried to check in at 2:45 PM and was denied until after 3 PM. A little disappointed because we were on our way to a party and would have preferred to leave luggage in our room instead of dragging in at 10:30 PM.

"Just far enough away from the Madding Crowd"

5
08/05/2016

If you are looking for a premium-class hotel that is just far enough away from the hustle and bustle but near enough that you can participate after some R&R, then this just might be your kind of place. It worked out great for me. Nice large rooms with more than the expected amenities. The staff was very friendly and helpful. Plus, there is a first-class Italian Restaurant/Pizzaria with an impressive wine selection attached. Lots of parking space too. I thoroughly enjoyed my stay with a good night of sleep followed by an outstanding breakfast (included) in the AM. I highly recommend this property. Tichiganblues

"Convention"

4
23/04/2016

I give it a four. Rooms were very clean and the facility was nice however we had requested a room either close to elevator or on the main floor near the main entrance because my mom needs a cane . They put other rooms from convention closer and we were on the second floor away from elevators. Other then that food was also good.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Christine W., Thank you for taking the time to share your feedback regarding your recent visit to our hotel. I'm so sorry that we were unable to meet your requests. Our elevator is centrally located to all our guest rooms and the room type you booked for your stay, although located in all halls of our hotel, it is towards the back end of the halls. We provide you with the closest room we had in that room category. I'm pleased to hear that you enjoyed the meals served during your convention and we hope to have the pleasure of hosting your event again in the future. Sincerely, Natalie Zima

"Solid Hotel for Awesome Value"

4
22/04/2016

I was in the area on business and this hotel represents awesome value for a nice room, comfy bed, nice breakfast with your stay and friendly service. While it is not right in London, it is only a 10 minute drive ot the conference I was facilitating.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear David B, Thank you for taking the time to share your feedback from your recent visit to our hotel. Our team was very excited to read that you found our rooms nice, beds, comfortable and staff friendly. We appreciate you choosing to stay with us while in London facilitating a conference. We hope to have the pleasure of welcoming you back on a return visit. Sincerely, Natalie Zima

"Convenient stop on Hwy 410"

3
21/04/2016

For a quick overnight stop the hotel is conveniently located near the highway. The rooms are okay, the in-room air con a little on the noisy side. Maybe some rooms are quieter than others. - The hotel is not close to anything in walking distance, however it has a restaurant connected, if one wants to have a beer or wine after a long day of driving. The food there was okay, the service decent, but not efficient.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Ragnar R, Thank you for taking the time to share feedback regarding your recent stay with us. I'm so sorry to hear that you found the in-room air conditioning a bit noisy and the service in our restaurant somewhat inefficient during your visit. We strive to ensure every guest has an enjoyable and attentive experience. We hope to have the pleasure of welcoming you back again on a return visit. Sincerely, Natalie Zima

"Pleasant stay"

5
20/04/2016

Close off the 401 yet still short distance to major city or town. The area is quiet, restaurant food was excellent . The room and lobby is clean with a pleasant staff to great you. The breakfast included was a great start for our long drive.

Natalie Z, Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear M2851LAsandrat, Thank you for sharing your experience on TripAdvisor. We were very pleased to read that you enjoyed our restaurant and found our rooms and newly renovation lobby clean and comfortable. Our staff work hard to ensure your stay with us is comfortable and enjoyable. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"An excellent hotel"

5
15/04/2016

We really enjoy staying at this hotel. It is conveniently located right off the 401 and there is easy access to London. The staff are always friendly and the rooms are comfortable and clean. The on-site restaurant is excellent: it is one of our favourites and we always try to include a lunch or dinner then when staying at the hotel or driving by on the highway.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Janet F. Thank you for your feedback regarding your recent experience and thank you for choosing to stay at our hotel. We really appreciate your timing your travels to stop and stay with us. We hope to have the pleasure of welcoming you back again very soon. Sincerely, Natalie Zima

"Nice hotel with good facilities"

5
13/04/2016

Stayed here for one night with the family. What a nice hotel!! Rooms were superb. Complementary breakfast was also very good a nice surprise as we hadn't realised it was included. We used the hotel as a stopover base on our trip from Toronto to Detroit. Would definitely stay again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Steve H., Thank you for taking the time to post a review regarding your recent experience at our hotel. Our team was delighted to read your feedback and we are so pleased that you found our rooms superb. We have recently made some changes to our breakfast offerings and our guests have been delighted with the changes. We hope to have the opportunity to welcome you back again the next time your travels bring you to London, ON. Thank you for being our guest. Sincerely, Natalie Zima

"Nice hotel"

4
03/04/2016

I've stayed at this hotel often on business. The rooms are nice, the restaurant is fantastic. The complimentary breakfast is very good. The only complaint is that their remodel has been going of for a long time and causes some inconvenience. I hope that it is finished soon as I have been avoiding it on my most recent trips because of it. Very convenient - literally right on the 401! But causes a bit of road noise.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Pegi M., Thank you for taking the time to review your experiences at our hotel and thank you for being our guest. The bulk of our renovations and upgrades have been completed and what little upgrades remain should not cause much inconvenience. We look forward to welcoming you back and hearing your feedback and response to our changes. Thank you for being our guest. Sincerely, Natalie Zima General Manager

"Wasn't expecting much but was surprised with how nice it was."

5
29/03/2016

I wasn't expecting much due to the location of the hotel, but I was pleasantly surprised when I arrived. If I stay in the area again, I'll definitely try to stay here. The check-in was easy, the lobby and room were quite nice, and I had a very relaxing sleep even with a storm happening outside. My experience with the hotel was outstanding. My only negative was the breakfast in the morning. The hostess didn't care that I was there, the buffet was tired even though the hostess would pretend to tend to it, and after I forced myself to eat the slop that was there, I felt off for the rest of the day. I don't know why I ate it other than I was on a tight schedule and didn't know when I'd eat next. As someone who tips 20%+ for excellent customer service, I didn't leave a tip at all. It's too bad that this sub-par restaurant is attached to an above average hotel.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Alan G., Thank you for taking the time to post a review regarding your recent stay at our hotel. I was delighted to read your feedback and so pleased that we exceeded your expectations. Please accept my sincere apologies for not meeting your needs when it came to breakfast. Our restaurant is very highly rated among the TripAdvisor community ranking # 7 in London out of 831 restaurants. We have made some changes to our breakfast offerings and presentation effective April 1st and we hope you will notice the changes the next time you visit. Please give us a try for lunch or dinner as well. I'm confident you won't be disappointed. Thank you for staying with us. We look forward to welcoming you back again soon. Sincerely, Natalie Zima

"Great Hotel & Location!!"

4
29/03/2016

Located just off the 401, this us a great hotel to stay at while travelling. The property has been recently updated. The rooms are super clean & beds comfortable. We understand this is also great for meetings & wedding receptions. The hotel has a good resto "Pasto's" and the food is worth the visit. Chill out in the lobby where there are comfortable sofas with a welcoming fireplace on a chilly day.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear robm12015, Thank you for taking the time to review your recent experience at our hotel. We are delighted that you found our rooms clean and beds comfortable. We are continually working hard to improve our services and facilities and look forward to welcoming you back on a return visit. Please consider our venue if you have any meetings or special events in the area and thank you for being our guest. Sincerely, Natalie Zima General Manager

"Nice Hotel....."

4
28/03/2016

We have stayed here before and enjoyed it so much that we made a night away for the two of us...the only thing that was a big let down was the restaurant was closed that night. We were looking forward to a nice dinner and wine..really like that idea of have a few drinks and not having to drive..

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Bernie S., Thank you for your feedback regarding your recent stay and thank you for choosing to spend a special night away at our hotel. I'm so sorry that our restaurant was not available during your stay. Pasto's Grill is closed on all statutory holidays. We hope you would consider staying with us again on a return visit. Thank you for being our guest. Sincerely, Natalie Zima General Manager

"Nice clean place for an overnight with dinner"

4
27/03/2016

This hotel has great staff and is a wonderful clean overnight stop in the middle of the countryside. Close to highway 401 but far enough away that there is no traffic noise. Good restaurant in the hotel and a very nice lobby with fireplace if you want to sit and relax. Great spot for an overnight when you are driving through this area. There are conference rooms that would make a nice spot for a meeting or retreat for a large group.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear DonaldScarduci, Thank you for taking the time to provide feedback regarding your recent stay at Best Western Plus Stoneridge Inn & Conference Centre. We are delighted that you found our highway location convenient and our hotel quiet, clean and comfortable. We hope to have the pleasure of welcoming you back again soon. Sincerely, Natalie Zima General Manager

"Weekend away"

5
21/03/2016

We have stayed at the Best Western PLUS Stoneridge Inn & Conference Centre on previous occasions. It is usually our hotel of choice while staying in the area. Location is convenient for travelling as it right off Hwy 401. This allows for easy access to local attractions without being in the city itself. Staff are always welcoming and helpful. Breakfast is excellent as well with a great selection of hot and cold offerings. Thank you.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Hello Debby S., Thank you for your feedback regarding your recent experience at our hotel. We are delighted that you found our hotel convenient and accessible, our staff friendly and welcoming and our breakfast excellent. We have recently made some changes to our breakfast offering and hope you will have an opportunity to experience the upgrades on a return visit. Thank you for being our guest. Sincerely, Natalie Zima General Manager

"Very Comfortable and Convenient"

5
21/03/2016

We had a Seminar to attend in Lambeth area and the proximity of the BW Stoneridge Inn &CC was very close to it! This was a Win Win for us as we were able to get to the Location very easily from the 401 and it was just a short distance from our Seminar!

"Overall pleased with this hotel"

5
21/03/2016

This hotel was very accessible to travel, clean, pleasant staff and very accommodating. I would recommend dinner at the attached Italian restaurant excellent food. This hotel was very well decorated and warm feeling when entering the lobby.

"Nice little escape from the noise of the big city"

4
20/03/2016

Our one night stay in this hotel was nice and quiet. Although this two storey hotel is by the highway you don't hear any noise. The place is clean and has everything one needs for their stay. Bed was comfortable and staff very pleasant. There is a really nice restaurant – Pasto's Grill – in the hotel where we had our drinks and dinner. Breakfast that was included is served in the restaurant too. The only thing is that although the restaurant has an espresso machine and we had a few delicious coffees during the day, the breakfast staff does not know how to operate it. So we were left without our morning coffee (well they do have the watery one that most in the area drink). Overall a very good experience.

"Highly recommend"

5
08/03/2016

Second time at this property but not the last. Very friendly staff and ultra clean hotel. Greeted by Connie at the front desk upon arrival who informed me that my room has been upgraded and asked what part of the hotel would I prefer. Also offered a snack or free points since I have a Diamond card. Something that is rarely offered. Hats off to the Management and staff at this property.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Don W., Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We are delighted that you enjoyed your stay with us and are grateful for your loyalty. We hope to have the pleasure of welcoming you back again soon and I hope to have the pleasure of personally meeting you and thanking you for your business. Sincerely, Natalie Zima

"Nice quiet stop and rest after longhaul flight from UK"

4
21/02/2016

Left Toronto airport about 1700, got here by 1900 despite some snow. Located very close to 401 highway but not that you'd know. Speedy check in (although it was very quiet that night), nice reception area, good wifi speed. Room on ground floor warm and clean. Didnt want to head out again due to snowfall so opted to eat in the on site restaurant (Italian), had very nice meal at a reasonable price. Had a good nights sleep and left refreshed the following morning. Will definitely stay again if my travels bring me in this direction.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Richard H, Thank you for taking the time to post a review of your recent experience at our hotel. we are so pleased to hear that you found your stay with us enjoyable and that you also had a pleasant dining experience at our restaurant. We hope you have a wonderful holiday in Canada and hope you would stay with us again if your travels bring you back to London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"Great Hotel"

5
18/02/2016

No complaints about this place! We stayed during the week so it was fairly quiet. Nice rooms and friendly staff. The breakfast was also decent, had a number of hot options as well as the usual continental items. Would stay again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear AWeber1991, Thank you for your kind review. We are pleased to hear that you enjoyed your recent stay. We look forward to welcoming you back on a return visit and thank you for being our guest. Sincerely, Natalie Zima

"Visiting Family"

5
16/02/2016

We drove up to London to visit our family. We stayed in the hotel at night and had a wonderful surprise to see that a reasonable price for a hotel room still gave us a very peaceful and restful night. We will definitely stay here again.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear M R, Thank you for posting a review of your stay on TripAdvisor. We are very happy to hear that you found value in our rates and that you enjoyed a restful stay. We look forward to welcoming you back to our hotel very soon. Sincerely, Natalie Zima

"Better than expected"

5
14/02/2016

The room was very comfortable, well furnished, lovely comfy bed and nice large TV. Every detail was considered right down to the large bottle of water in the room for those who don't want to use tap water to make coffee or brush teeth etc. The attached restaurant was far better than we had hoped. We ate lunch and dinner there then breakfast the next morning. All of the food was very reasonably priced and very tasty. The Beef Tenderloin special we had for dinner was so tender I could almost have cut it with my fork. The hot buffet breakfast was included with the room and had an excellent selection. We would definitely go back and would happily recommend it to anyone.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Chris S., Thank you for taking the time to post a review on TripAdvisor. We are so pleased to have exceeded your expectations and that you found our hotel rooms comfortable and well furnished. We appreciate your recommendation and hope you will stay with us again the next time you visit London, Ontario. Sincerely, Natalie Zima

"Wedding function"

4
14/02/2016

We attended this property for a wedding function and I was very impressed due to how clean the inside of this property is. The public restrooms were very clean followed by a very comfortable lobby area. The staff were very friendly and courteous also. Great establishment for any type of business or family function.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear 3SPOONFED, Thank you for taking the time to provide feedback regarding your recent experience at our hotel. We are very happy to hear that we exceeded your expectations as they relate to cleanliness, service and comfort. We hope you will stay with us again the next time your travels bring you to our area. Sincerely, Natalie Zima

"Review"

3
30/01/2016

The hotel was fine... for a three star it was good, and the value was good. The room was clean and the free wifi, free parking, and free breakfast was good. If you are looking for a good value and aren't looking for anything fancy this hotel would be good. The only problem is the location, I booked through hotwire and would not have chosen this hotel if I had realized how far out of the city it was.

"Noise levels ruined my stay"

3
20/01/2016

The noise levels in the late and early hours at this hotel are unacceptable. At some point past midnight, a tractor was reversing (and making the associated sounds/alarms) on hotel property behind my room. Then in the early morning, housekeeping was making a lot of LOUD noise which included everything from yelling out "housekeeping," to laughing and joking in a loud manner (my room door was closed), to vacuuming the adjacent room and banging on every wall and cabinet imaginable. Room walls are paper thin so I felt like she was basically cleaning in my room! I put out the "silence please " sign but this was to no avail: the noise just continued. Also, the heater in the room is terrible. You can adjust the temperature of the heat blowing out but it doesn't seem to have an automatic temperature control so it just keeps pumping hot air through. I was awakened at night because I could not breathe! I had a very important interview in the morning and came to Best Western so that I could be well rested and not have to drive 1.5 hours from home in the morning. In the end my stay turned out to be a complete waste of money as I was very tired in the morning after the constant disturbances! The worst part is, at check out the receptionist didn't even bother to ask how was my stay. Well, it was horrible! What a shame because the rooms are beautiful and the renos look promising. I wish I saved my money and stayed at home.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Lifes_1_Journey, Thank you for taking the time to provide feedback regarding your recent stay. Please accept our sincere apology for the disruption you experienced. We do have many different clients using our facilities and crew business with large trucks and equipment does accompany some of this business. I'm very sorry if our crews or perhaps our snow removal company woke you around midnight. Our housekeeping department does not report for work until 8:00 am weekdays and 9:00 am on weekends. We tend to vacuum our hallways at the end of the housekeeping shift so as not to disturb guests. I apologize if their cleaning rooms next to you was a disruption. I am certain that if they were asked or if the front desk notified of the disturbance, that we could have resolved this to your satisfaction immediately. We are pleased that you enjoyed the comfort and furnishings of our guest rooms and yes, our renovations will be stunning once completed. We sincerely hope that you would give us another try on a return visit so we can demonstrate to you the quality of our service and facilities. Please do not hesitate to contact me directly so I can assist you with your reservations. Sincerely, Natalie Zima

"Room nice, renos interupting"

3
07/01/2016

Room was very nice, however, renos made hotel not appealing, planned nice trip at nice 3star. Did not have lobby area, no elevators etc because they were doing renovations. Nice choices in breakfast however was moved to banquet area. Staff in breakfast and night check in very nice.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear 831cherylt, Thank you for your review. We are pleased to hear that you found our rooms new and comfortable. I'm so sorry that our lobby renovation was disruptive and ask for your understanding as we make significant changes to our appearance so we may better serve you, our valued guests. We look forward to your return visit. We are confident that you will love our new and exciting look. Thank you for being our guest. Sincerely, Natalie Zima

"Surprisingly nice and renovated rooms"

5
02/01/2016

Although outside this hotel looks quite disappointing, your room will be nice, spacious, clean and renovated with new furniture and modern finishes. Continental breakfast will also not disappoint. My partner and I recommend Best Western Plus near London, Ontario.

"Enjoyed Breakfast"

4
02/01/2016

Good room, comfortable bed with fridge and coffee maker included. There was a great breakfast included in a very reasonable price. Disappointed to find the restaurant closed for the Christmas / New Year week. Location far from any other restaurant.

"Better than expected"

4
01/01/2016

This was a nice experiance. We were traveling from Niagara and towards Chicago. We needed to book a overnight stay. The price was nice and the hotel had a lot more quality that I expected. The room was nice, breakfast as well. Free parking outside. The restaurant was very good. Nothing to complain about.

"great place"

5
27/12/2015

clean, comfortable, reasonable price. Great value for the money. A little out of the way, but not a big deal. Staff are friendly and helpful. Rooms are comfortable and clean. Having the restaurant on site is nice given its location.

"great stay"

4
14/12/2015

always great to stay here my one suggestion would be when people come into restaurant for breakfast staff direct them and point out to as what is available to them people just wandered in and were not quite sure what to do 2 girls did not even direct people or point out what was available

"Excellent as always"

5
01/12/2015

Have stayed at this hotel many times when in london and it never fails to dissappoint, a little off the beaten path but well worth the drive. Staff is friendly, rooms are clean and comfy. Grounds are lovelly. The hotel is nice and quiet and you get a great breakfast with your room.

"Enjoyed Our Stay Here"

4
31/10/2015

We were ending our holiday at Niagara Falls and also wanted to visit Point Pelee so we chose a point about half way between: the BW Stoneridge Inn at St Thomas. Simple to reach off Highway 401. Booking was made for an "upstairs room" but we were given the a ground floor room at the end of the east wing right next to the highway - thought it would be noisy but couldn't hear any traffic. Room had 2 queen beds and tastefully decorated bathroom with plenty of towels and nice hot shower. In-room safe (didn't use). We didn't get any housekeeping the first morning but by the second our bins were overflowing so had to mention to front desk. On return our bins had been emptied but bed not made again (not a problem but why not?). Disappointed that there was no area information in the room directory which would have been useful. (Online, we found Fanshawe Conservation Area to do some hiking). Very few TV channels so other than watching the Weather Network it was a choice of news, sport or reality garbage. Wifi hit and miss as is usual in hotels. Plentiful complimentary breakfast was served in the smart on site Pasto's Grill restaurant. Hot items - sausage, scrambled eggs/omlette, french toast - served along with usual breads, bagels, cereals, pastries, yoghurt, fruit melange, juices and coffee or tea. It was a joy to eat off real crockery with metal cutlery after trying to spread rock hard butter with bendy plastic knives in the other hotels we stayed. The hotel was packed out over Fri/Sat nights as threre was a wedding taking place. There was unsurprisingly a good knees-up going on but we weren't bothered by any noise from it. Being off the highway nothing much close by - no pubs or shops in the immediate area. The nearest grocery/LCBO in St Thomas about 8 miles away.

"Comfortable and Quiet."

4
30/10/2015

Internet was a little slow, Only one Dinner option on property and nothing else much around the hotel, but the staff were pleasant enough and the room was clean, quiet, and has all the amenities that you need for a business trip hotel.

"Seriously? Was that a joke????"

1
29/10/2015

10 tv channels, free wifi which signal is not strong enough to work, no offer to help when complained. Front desk lady is horrible!! I extended a work stay to relax for a day and was sad when I went down for breakfast at 10am and the resto was closed...WILL NEVER GO THERE AGAIN!!!

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Creatingpeace1247, Thank you for taking the time to review your experience at our hotel. I am disappointed to hear that you did not enjoy your stay. We appreciate your feedback regarding the limited channel line up we offer and we are working towards improving our programming to better meet our guests expectations. We hope to have this improvement completed in the very near future. I'm also very sorry to hear that you found our internet service spotty. We have invested a great deal in our internet service and provide a high quality and quick connection that meets a variety of requirement including the streaming of two way meetings for corporate clients. Like with many hotels, complimentary hot breakfast may be included in your rate and breakfast hours are usually over a set time. Upon check-in we provide the information regarding breakfast hours which are Monday through Saturday from 6:30 am to 9:30 am and Sundays from 7:30 am - 10:30 am. These hours are also printed on the breakfast voucher that is provided to you on check in. Our guest service staff are always eager and willing to assist our guests with any needs. Our entire team was disappointed to hear that you did not find your experience with our guest service staff to be favourable. We will continue to work hard to improve on our service deliver. We hope you would consider giving us another try. Please contact me directly and I would be pleased to assist with your reservation personally. Sincerely, Natalie Zima

"Terrific!"

5
26/10/2015

I spent the weekend at the Stoneridge Inn for my best friend's wedding and must give them the highest level of praise. It provided us with the backdrop to a memorable weekend that will never be forgotten. Both the wedding and the reception were well organized and the staff was extremely hospitable. They often went well above expectations to please each and every guest. It's also worth noting that the food was spectacular and the room for my wife and I was incredibly comfortable. On a side note, Pasto's Grill (which received a previous 5/5 review from me) is also top-notch. The Stoneridge Inn earns my highest recommendation!

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear ChrisToplack, Thank you for your review and recommendation of both Best Western Plus Stoneridge Inn and your prior review of Pasto's Grill. We are so delighted that you enjoyed your stay and your best friends wedding. We strive to exceed guest expectations and create memories for all our guests. We hope to have the pleasure of hosting you again. Thank you for being our guest. Sincerely, Natalie Zima

"Great stay"

5
16/10/2015

I liked my stay at the hotel, I remember very well when I alighted, I was attended to by some really good staff, they even gave me a quick tour all around and helped me carry my luggage. Apart from that, the rooms were very clean and silent enough.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Neva B., Thank you for your review and feedback. Our staff was thrilled at your comments and thank you for acknowledging their efforts. Our team strives to exceed our guests expectations and ensure a memorable experience. We hope you would consider staying with us again the next time you visit London, Ontario. Thank you for being our guest. Sincerely, Natalie Zima

"Very good one under the name brand as Best Western"

4
10/10/2015

Looks new hotel, everything is good. My kid lost a computer in the room and I received a call when I was driving on the 401 highway. People all nice and i think this is the good one under the brand name.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear William Y., Thank you for your review and feedback. We are so happy to hear that you enjoyed your stay with us and that we were able to notify you of your forgotten item before you got too far for your son to miss it. We hope you will stay with us on your next visit to London. Thank you for your business. Sincerely, Natalie Zima

"Steve Plunkett Car show"

5
27/09/2015

That hotel was just like home. Staff very courteous, polite and helpful. The room was very clean & spacious. Slept very very well since the mattress was very comfortable. It is a very quiet place to relax. Breakfast was delicious. Going back next year & will be staying at the some hotel. I recommend that hotel to everybody.

"Nice Hotel but too many small disappointments"

1
19/09/2015

Hotel very nice. Rooms clean. Called for reservation and can't use my BW membership to pull my info. Had to give it all again. Had wrong rate and still did not enter my BW number. No SN channel to watch baseball game. Told to try bar. 1 x 24 inch tv and it was turned off. Ordered take out and portion was small but tasty. Watch my order sit under the lamps for 10 minutes while I sat there. Wait service was slow and not very knowledgeable. Asked for bottle water and was shown a fancy Italian brand. Said that was all they had. When walking out, saw bottles of regular water on counter. Free breakfast in morning. Walked in and wait staff just standing around. Had to sit myself and discovered it was a buffet. communication in this restaurant was poor last night and again in the morning. Again food and coffee was good but service lifeless. Right off highway and if it is a quiet place you need to stay and enjoy fancy restaurant, most would like this place. It just lacked a lot of little things I come to expect when travelling on the road.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Doug M., Please accept my sincere apology for not meeting your expectations. Your feedback is very important to us and will assist us in closing the loops on simple guest service expectations that will lead to improved guest satisfaction. Thank you for highlighting the service issues you experienced. I appreciate your comments regarding our television programing. We are working towards improving the channel line up which will give us the ability to provide additional sports programing. We hope that you would consider staying with us on a return visit and I hope that we can demonstrate that we are serious about earning your business. Please contact me directly at 519-652-6022 ext 550 so I may personally assist with your reservation. Thank you for being our guest. Sincerely, Natalie Zima

"Don't Stay Here"

2
19/09/2015

With the exception of the girl that first checked us in the hotel staff didn't care about the guests. In-room internet kept logging you off and the room smelled of must and mildew. The staff tried to mask it with bleach but it didn't work. Manager didn't seem to care all he wanted to do was get rid of the guests when their stay was over!

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear Liz B., Please accept my sincere apology for not meeting your expectations during your recent stay. I'm so sorry that you found our rooms musty. It would have been our pleasure to reassign your room to make your more comfortable. Your feedback is very important to us and will assist us in improving our guest experience for future guests. We hope you would consider giving our hotel another try on a return visit so that we can demonstrate that your experience is the exception, not the norm. We appreciate your business and hope to have the pleasure of working with you. Sincerely, Natalie Zima

"Well outside of london"

3
16/09/2015

I booked via priceline when I bud for a London hotel. I think the bid was about $70 and the hotel included breakfast so it was a good deal, But this place is not IN London. It is so far out of town you cannot see any part of london from there. There are no stores or restaurants other than their restaurant. The first room smelled like someone emptied a can of Febreeze in it. The next room was ok. Hotel is dated but ok if you get a deal.

Natalie Z, General Manager at BEST WESTERN PLUS Stoneridge Inn & Conference Centre, responded to this review
Dear LacombeFamily12, Thank you for your feedback regarding your recent stay at our hotel. I'm sorry that you found our London location less then ideal for your needs. We are located in London and our location near the highway 401 is convenient connecting you with shopping, dining and area locations all within a 10-20 minute drive. I hope you had the opportunity to experience our hotel restaurant Pasto's Grill for dinner or in the morning for our complimentary hot breakfast. We hope you would consider staying with us again. Sincerely, Natalie Zima

"excellent value"

5
16/09/2015

Llkely to return on a future visit due to good service, cleanliness, and breakfast value. We like the quietness of the neighborhood, access to the highway, and close to things we wanted to do. The staff was very helpful with directions to points of interest.