Best Western Plus Hotel Stoneridge Inn & Conference Centre,  Londres

4.0/5  - basé sur 440 notations.
6675 Burtwistle Ln, N6L 1H5, Londres, Canada - Ver el mapa
+1 519 652 6022 +1 519 652 1150

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  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Situado a la salida de la autopista 401, nuestro hotel ofrece desayuno caliente gratuito, estacionamiento gratuito, estación de carga para vehículos eléctricos y acceso a Internet Wi-Fi. Mininevera en todas las habitaciones. Nuestras instalaciones incluyen el restaurante Pasto's Grill, un gimnasio, un centro de negocios y servicio de lavandería. St. Thomas, Ingersoll y Aylmer están situadas junto a nuestro hotel de London y el aeropuerto internacional de London (YXU) se encuentra igualmente a poca distancia de este establecimiento. Tanto si se encuentra en viaje de placer como de negocios, para asistir a una boda en St. Thomas, Ontario, o a una conferencia o reunión en London, Ontario, nuestro hotel le permitirá desplazarse por la región con toda comodidad. Port Stanley, West Lorne y Rodney se encuentran asimismo a poca distancia en auto. Situado cerca de Strathroy y Delaware y a medio camino entre Detroit, Toronto y las cataratas del Niágara, los huéspedes de este hotel de London podrán disfrutar de una fantástica ubicación para explorar las principales atracciones de la zona. Los hoteles de la zona suroeste de Ontario están ubicados en el corazón de la región, lo que permite a los viajeros disfrutar de lo mejor de la ciudad a poca distancia de los mejores enclaves naturales. Tanto si tiene previsto visitar Park Hill como Mount Brydges, este hotel de London cuenta con la ubicación perfecta. Este hotel proporciona un fácil acceso desde la autopista 401 y cuenta con un restaurante italiano, Pasto's Grill, además de ofrecer un desayuno caliente gratuito. Visite nuestro hotel y conozca nuestras remozadas instalaciones, nuestras habitaciones recién reformadas con televisores planos, mininevera y acceso gratuito a Internet dealta velocidad inalámbrico. La capilla del hotel, la Rose Chapel, es el lugar perfecto para celebraciones nupciales, conferencias o reuniones. Entre las principales atracciones para un día de recorridos turísticos se incluyen Fanshawe Pioneer Village, el Grand Theatre y OLG Slots. El Museo de London, Budweiser® Gardens, East Park, London Knights OHL y Boler Mountain son otros de los populares destinos de la zona. Situados a poca distancia del Hospital General St. Thomas Elgin y London Health Sciences Centre, los huéspedes que se encuentren de viaje por motivos médicos podrán disfrutar de tarifas especiales para su estancia. Nuestro hotel de London acoge de manera regular a empleados de Masco Plumbing Group, Thames Valley District Schoolboard y Greenlane Environmental. Gentek®, Peterbilt, 3M®, TrojanUV®, Sun Valley Foods, Armatek Tanks, Presstran y Format.

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Habitación 1

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Basado en la opinión de 442 huéspedes
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NOTA EMITIDA CONSULTAR LA OPINIONES PARA NOTAS RESUMEN
Excelente
 
227
Muy bueno
 
129
Bueno
 
49
Mediocre
 
19
Horrible
 
18
Con amigos Con amigos 35
De negocios De negocios 114
En familia En familia 123
En pareja En pareja 129
En solitario En solitario 22
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Best Western Plus Stoneridge Inn & Conference Centre,Londres
  • 4
    « Best Western StoneRidge London Ontario »

    quiet comfortable hotel, The Best Free Hot Breakfast Ever, Staff friendly and extremely courteous, spent four nights here with no regrets what so ever. Would definitely Reccomend this establishment to my friends and family.We liked being away from the city,and it was cioser to our destination I think it is the perfect place for a hotel. Close to no. 3 highway, And the 401.

    5
    « Very good hotel, resonable price »

    I found this place to be an excellent location to rest when you travel in London Ontario. Is just off the 401 highway and couple of minutes off the 402. However, is about 20 minutes to Downtown London. Very nice and quiet place with extremely comfortable mattresses and pillows. The rooms are a very good size. Breakfast was very good, lots of choices. Staffs are very friendly and excellent customer service. The price was very good.

    5
    « great stay »

    Friendly staff even late at night. Breakfast service was over the top. Overall a very nice place to stay with easy access to the 401. The rooms were neat and clean and there was plenty of easy parking.

    5
    « Great Restaurant Onsite and quiet area. »

    This location is just off the 401 and is surrounded by peace and quiet. The ability to get a good nights sleep is accomplished with extremely comfortable mattresses and pillows. The rooms are a very good size. The exercise room is pretty decent for a hotel. The restaurant is a keeper. Great Italian food with very good service. I stayed 2 nights and ate at there for both meals. Breakfast was good, hot and plentiful. Lots of choices and fresh made smoothies if that's your thing. The price was excellent as well. Stay here and you won't be disappointed.

    5
    « Incredible Place, Incredible Team »

    Following the recent and tragic passing of my 20-year-old son, siblings from Tennessee, Oregon and Saskatchewan came to Ontario to support me and my family leading up to and through the day of my son's funeral in St. Thomas. As a resident of St. Thomas I have known of Stoneridge and in years past have enjoyed dining at Pastos - their beautiful and intimate restaurant - along with using their facility while participating in a small local trade show. A quick recommendation by text for my incoming family to consider Stoneridge for their stay ended up with this local destination becoming home for six days. It was home not only for my family who travelled here, but also for me, a grieving mom who stayed with them as they cared for me during these profound days. All I can say is that Best Western Stoneridge was exceptional. Location, accessability, facilities, aesthetic, charm, amenities, comfort were only the beginning - outstanding and one of a kind. Yet, what made Stoneridge fabulous was the heart of the team. Every single person we met treated us not only like honored guests, but more importantly, like family. From the ladies at Pastos, to the front desk personnel, to the housekeeping staff, it was as if we were welcomed "home" every day we were at Stoneridge. Their campus is truly a gem in Southwestern Ontario. The Inn includes not only guest rooms but also a Conference Centre and fabulous fireside lounge. Along with the exceptional adjoining restaurant known as Pastos Grill and the beautiful landmark Rose Chapel, all positioned in a fabulous country setting right off the 401, this centre is amazing. Best Western Stoneridge is definitely my number one pick for any travel, conference or event in southwestern Ontario and I offer it a review of exceptional. With many thanks, An honoured local guest

    1
    « Good Rating...I guess when things are going well »

    We were supposed to stay here after a wedding. When I booked I asked if we could get an earlier check in. The girl said that would likely not be a problem but call a day or so before coming to confirm. I did just that...but got the "no promises/ first come first serve" Okay no biggie made other plan to go to a family members to get dressed for wedding. After wedding we cabbed it to hotel and they had a power failure. These things happen but when my husband asked about compensation or what could be done we were told quite rudely we did not have to stay that and it was not there fault. There were plenty of hotels just 15 minutes away. Really? that is what we had to figure out which was a total pain. I even filled out the how was your stay and received a very lame apology with a hope you will consider staying with us again. NO!!!

    4
    « Great Hotel! »

    Was pleasantly surprised at the quality of this hotel. Noise level was not bad despite being right beside 401. The restaurant was even better for dinner. Beds were very comfortable with great pillows. Great place for weary travellers.

    4
    « Great place off the 401 »

    Everything about our stay was great: a clean room, comfy beds, friendly staff, hot breakfast. The room was a bit small. The location is out of town...which makes it quiet for sleeping and easy to access by car. However, it's a $30 (and 20 minute) Uber ride to downtown. Just something to keep in mind!

    5
    « Lovely hotel and stat »

    Our stay was excellent. Staffs are very friendly and excellent customer service.? Our room was very spacious for family of four. Room was spotless and bathroom was exceptionally clean. Breakfast was included with our stay and it was a hot breakfast buffet. Food was excellent. Overall an exceptional stay and would come back again.

    5
    « Great Place to Stay »

    The Best Western Stoneridge Inn is a lovely hotel and convenient for us if we are heading to London to visit friends. Although it is outside of London, it is conveniently located close to the 401, and this location usually has good rates. This is our favourite place to stay and we usually do a couple of times per year. Highly recommend!

  • 3
    « Clean and Quiet, but not all mattresses are equal »

    Spent the night here during a work weekend. This location is about a 20 minute drive away from downtown London, ON, near the 401/402 intersection. The location is easy to get to, just off the highway, and there is an attached restaurant for easy access to meals. The facility was clean, staff was friendly and professional, and it was very quiet which is just what we were looking for. There's a fitness centre on site as well. I gave this 3 stars b/c the most important thing was lacking, the mattresses in our room were not the newer pillow tops that some units had. They were in fact very old/worn out. Once you lay in the bed, you just sink into the mattress - not in a good way. There was no support in the center of the mattress. Everything else was fine though - clean bathroom, spacious room, plenty of accessible plugs for recharging your electronics. Bring an HDMI cable if you want to hook up to the TV.

    5
    « Very quiet, clean and excellent breakfast »

    This is right off the 401 hwy by Lambeth and you would never know you're that close to the busy hwy. Rooms are very quiet and clean. The breakfast that accompanies an reservation is very good. Good selection and tasty. Service of coffee to the tables. I have stayed before and will stay here again. Excellent service and friendly staff.

    5
    « Enroute stop over »

    We stayed at this Best western before nice to go back like going home staff very friendly rooms nice very comfortable beds breakfast was delicious lots of choices and once again very friendly staff easy to access right off hiway 401 will be back

    5
    « WONDERFUL »

    My husband and I stayed one night, Feb 22/18 as our furnace decided to die that day. We live in Port Stanley, drove by this hotel many times but never actually went inside. We were very impressed with the speedy checkin, the room was spotless, the hotel itself very clean and quiet. The free hot breakfast was amazing. Food was excellent. The gals who worked there that day friendly and very helpful, they even served coffee at our table. Never had that ever in any hotel. Would definitely recommend this hotel and would definitely return.

    2
    « Theft of personal belongings from room »

    I've stayed at this location 4 times over the past 2 years. It's OK. Rooms are clean, quiet, nothing special. I've never had a reason to complain until my most recent stay. I left my Ipod plugged in to my laptop, charging, while I was away for the day. When I returned, it was missing. I reported this to the front desk and they took my information. Three days later, I received an email from the manager stating that I should have used the hotel room mini safe and that they were not liable. From a legal standpoint, that's correct. However, I am a semi-regular visitor, and you'd think they would do something for me as a gesture....in addition, just as a practical matter, what about items that are too large to fit in the safe? If they, therefore, get stolen, what would management's response be? I am easily able to replace my Ipod, but I think it's pretty poor how cavalier management was about this situation, and frankly, caveat emptor to other travellers- there is a thief on the staff, and Best Western Stoneridge won't do anything about it. That was my last stay in that Best Western. Terrible.

    4
    « Deserves the Best Western Plus name »

    Stayed for two nights on family business and enjoyed the fact that it was not in a busy area, had a very good restaurant, and the staff were very efficient and accommodating. Breakfast was great with lots of choices. Had a problem with the keys not working after 24 hours even though we were checked in for two nights. Room was very spacious, two comfortable armchairs as well as a good desk chair. Bed and pillows were really comfortable. Handy to 401 which made our trip during bad weather a little less stressful. Reasonably priced.

    5
    « Just what I needed »

    This is just what I needed during a hard, a sad time. A few of us had stayed here last night for a funeral. The hotel was very relaxing and quiet. Staff was very attentive to our every need, Stephanie at check out was very kind to us and made it all go smoothly. There was a complimentary breakfast which we had no idea about so that was a great surprise. Breakfast was delicious, the waitress was all smiles and talked to us about our friend we had lost and offered us condolences, and refilled our coffees. My wife felt she was very sweet and a "breath of fresh air" in the morning. I wish I knew her name, she had no uniform so maybe she was new. After breakfast my wife and I sat by the fire near the front desk to relax before the funeral, that was nice and warm. The hotel is only a 10 minute drive to town so it being on the 401 did not bother me in fact, it is great as it is quick to get off the highway. We had lunch at Pastos, I had a chicken club sandwich and salad, very delicious again, nice staff. We will be back!

    5
    « We went with friends who heard the Italian restaurant at this Best Western was a great place to eat. »

    It was the best Italian food I have ever had and I have eaten at every Italian place I can find. The food was deliciously prepared, excellently presented and their house wine was superb, Assante Odessa. We have made it our go to wine from the LCBO. Now that we have moved back to London, we will eating there on a regular basis.

    5
    « Great hotel! »

    Stayed one night while on business. This hotel is a bit west of London on the 401 so I do not usually consider this location. I am more familiar with the hotels on Wellington Road. This location is very convenient for visiting the west end of London. The hotel is new, spacious and well appointed. Great restaurant on site. The room was large, clean, with a comfortable king bed. Breakfast is included. Great selection, with waffles, omelettes, home fries, cereals, etc. Left my key in the room. The staff was very helpful and replaced it right away. Despite being directly at the 401, the room was quiet with no road noise.

    4
    « Great place to stay »

    Stuck in bad weather at work after traveling two hours to get to work. I was able to secure a room for a night to avoid driving back home. The room was clean and comfortable and included a hot buffet kind of breakfast with a few selections.

  • 4
    « Enjoyed our stay »

    The staff were very friendly and helpful. The room and hotel appeared very clean and the bed was extremely comfortable. I loved the oversized pillows. My only disappointment was that the restaurant was not open (it was reopening the night of our departure) due to the holiday season. I would have appreciated a heads up when I checked in so I could have planned accordingly. One staff member did recommend a restaurant down the street, The Wayside Restaurant, and it was acceptable. Picard's Peanuts is across from the restaurant and is a terrific store for anyone who likes peanuts, chocolate, etc.

    5
    « Good Stay With Best Western »

    Pleasantly surprised by this hotel. The inside of the hotel is modern and clean. Room with King bed is comfortable. Staff was very friendly and helpful. Wifi was one click to login and worked well for our stay.

    5
    « Excellent hotel »

    The hotel is near express way 401 in London, and it does not run long way to London central area. In hotel, everything looks new with clean rooms, nice and comfortable spacious lobby and nice patient staff. Breakfast is fresh and good. Yes, it will be recommended!

    5
    « Hotel critique »

    We stay at this particular Best Western as it has an exceptional name for the food and quality of the rooms. The foyer/entrance is warm and inviting. Newspapers are available, the fireplace is always on and in the evening we enjoy a glass of wine at the fireplace.

    5
    « When in Town »

    My first choice when in the area. I have many friends and family in the nearby area. Whenever I come into town to visit or other reasons, this is where I would make my reservations during my stay. Thank you Best Western, Stoneridge.

    5
    « Came to visit London for a concert at the London Music Hall »

    Very handy to the 401, very comfortable and clean rooms with the advantage of having a lovely restaurant on site which we enjoyed eating breakfast for 2 mornings and dinner the first night. Staff were all very friendly.

    5
    « Great service and facilities »

    The quality of service at this hotel and conference facility was excellent. Staff respond quickly to our needs. The service and food quality at the restaurant was excellent as was the catering provided at the workshop. The location is isolated, but is situated near major highway interchange, making it quick and easy to access for out of town guests.

    4
    « Good choice in this area »

    This hotel is a bit out of the way but convenient to the 401 and has ample parking. We were there for a hockey tournament in St Thomas and had a very good stay overall. Pros-large hotel so hockey teams were spread out -teams were given social rooms so people stayed out of the hallways -available breakfast and a restaurant on site were convenient -room were clean and beds were comfortable -the on-site restaurant had good food, good service and reasonable prices -fitness centre was adequate -fridge and microwave in rooms Cons-any noise in the hallway can be heard in the rooms -there was a long line at check in with two staff working and one of them chose to take a phone reservation and ignore the customers in line. Seems odd that there would not be a reservation line that call could be transferred to. The customer in front of you should be a priority. -staff were not friendly - it was odd to meet up with cleaning staff etc in the hallway and not be greeted in return

    2
    « No King Size Bed and No Jetted Tube (Great Staff) »

    I booked a room pre exams, abd was not impressed with the check in which took 60minutes due to computer issues. Secondly, there was no king bed or jetted tube and the drain in the room would not close so I couldn't have a bath at all (part of my pre exam ritual) Very polite and kind staff.

    4
    « overall good experience »

    Clean, comfortable and overall a positive experience. Breakfast was minimal, not presented nicely and the food wasn't the greatest but the restaurant was comfortable and the staff were decent. The bed was super comfortable and room was clean. There was lots of noise in the halls....a kids hockey tournament that kept me up till very late.

  • 5
    « Business »

    This is great facility. I highly recommend for future business trips in this area. The staff go out of their way to make your stay relaxing. It is very clean from lobby to rooms and restaurants. It has a fresh clean scent as you enter the lobby. It smells like Christmas. Very pleasant!!

    5
    « Great stay »

    Hotel appearance inside and out was great. Bed was very comfortable. Staff was friendly and helpful. Continental breakfast was likely the best I have ever had at any hotel. I will defiantly be staying here again when I pass through. Right of the 401 which made it super convenient for me as I was traveling and had to get back on first thing in the AM

    5
    « Excellent »

    Reserving the room was easy. Than checking in was easy. My family really liked the staff, who were really helpful. The weather was good, easy to find rooms, parking was easy, I missed breakfast, which I'm sure would have been good. The hotel faced East and West which was good. What else can I say?

    4
    « Isolated but pleasant »

    This BW hotel is located in a rural area and quite isolated. There is a wedding chapel on site and when we registered, the desk clerk noted that much of their business revolves around the chapel as they will often have four weddings over a typical weekend. Naturally, many out of town wedding guests will stay on site. Because of its isolation, your own transportation is a must. We found all the staff we encountered quite engaging. The rooms were large and comfortable and spotless to the eye. The decor was quite appealing, enhanced with "group of seven" prints adorning the walls of the rooms and hallways throughout the facility. There is no pool or spa but there is an exercise room and an elevator. There is a restaurant/lounge attached to the Inn and the breakfast was excellent. There is a large parking lot, free of course, as was their efficient wi-fi connection. The only reason I'm giving it a 4 rather than a 5 rating has to do with its isolation... it really is remote and if you needed something (a pharmacy, convenience store, gas station, etc.) you'd have to travel a ways to find it. Otherwise, it's a very nice facility!

    4
    « Leisure »

    The hotel overall is very good for the cost and sleeping arrangements. The breakfast is standard, but being in the restaurant gives a different feel than most breakfasts. The staff are more waiters/waitresses, which gives a more personal feel. The rooms are comfortable and for the price, are pretty standard.The lobby is nice and with the fireplace is a nice place to sit and relax if you feel a need to get out of the room. We have stayed a few times and the staff have always been courteous and helpful...the laundry also helped us out on what of our stays...

    5
    « Excellent Hotel »

    The service I encountered at this hotel was by far the best service I have experienced at any hotel this year (and I've spent about 20 days sleeping in hotel rooms across the province). Every individual I encountered, from check in at the front desk, to the restaurant staff (both for the breakfast and for room service) to check out, were extremely friendly, courteous and personable. For example, I didn't bring a hair elastic during my stay and I asked if they had any at the front. They didn't, but one of the front desk staff offered me the one SHE WAS WEARING IN HER HAIR. It was so sweet (and needed!) The staff during breakfast were so professional and super genuine. I'm still impressed. Seriously amazing experience overall during my stay in London, Ontario. People are so friendly in this city!!

    5
    « Quality Hotel! »

    This is a beautiful hotel. Very clean, ascetically pleasing outside and surrounding grounds. Staff very friendly and helpful. Lots of free parking very secure. Room was perfect. Clean, well kept and updated. LED TV and very good channel selection. High speed WiFi and a solid signal, no dropouts. I would definitely stay and recommend this hotel.

    5
    « Good stay »

    The stay was very good. Staff was was very friendly. Will defenitly use this motel again . Great breakfast. Great value . Convenient location. Easy on / off for highway 401. For the money you will not be disappointed with this stay.

    5
    « Nice! »

    We have stayed here each time at this location when in London. Nice, clean and quiet rooms. The staff are friendly and helpful. You don't have to leave this location to dine out as they serve amazing meals at Pesto's Grill. Highly recommend if you don't want to be downtown.

    5
    « Wedding at The Rose Chapel »

    Our son and daughter-in law celebrated their wedding at The Rose Chapel yesterday. The chapel is absolutely stunning and has everything you need. The staff at the Best Western were quite professional and accommodating prior to and during the day of the ceremony. The bright interior is perfect for photos and the chapel is bright, clean and roomy. Would definitely suggest checking this venue out for your wedding or other service. We stayed at the hotel for two nights and enjoyed excellent and friendly customer service. The on site restaurant was top notch as well.

  • 5
    « Amazing stay »

    Loved the front desk staff service and room was very clean, would definitely recommend this hotel to everyone and will definitely stay here again in the future. It was very peaceful and yet very close to the highway

    5
    « travel »

    The inn was one of the nicest Best Westerns i have stayed inn. Service was excellent from the front desk to the breakfast area. The inn was on a main highway with easy access to London and St Thomas. I will stay their next time i am in the area.

    5
    « Great place to stay »

    Very clean and well run Hotel, The staff were very friendly and helpful. Rooms are very comfortable and extremely clean Great location off the highway The onsite restaurant was very good with excellent staff and a great menu

    4
    « Great place to stay at »

    Nothing to complain about here except a couple of things. First the front desk check in was terrific. The staff was friendly and helpful. The room was a nice size and the bathroom was terrific. Lots of towels for my wife. The parking lot with free parking had plenty of room. The free wifi reception was good. The restaurant on site is Italian which for me was something to be desired. Now breakfast was great on Saturday. They even let us in a few minutes early. Sunday was terrible disappointing. They open an hour later even though the food is ready earlier. There was about ten of us waiting at 7:15 and told it doesn't open till 7:30 even though the food was in food warmers already. We could hear the staff just talking with each other about their lives for the time we were waiting. We all got a laugh out of it because they were talking pretty load. The sausages were greasy and could have been cooked more. Ended up getting heartburn from them. The other thing was someone tried to get in our at 11:10PM and then they kicked the door also. This woke up my wife and worried her but it didn't last for long. She didn't phone the front desk because when she checked she didn't see anybody. She ended up using the washroom and someone tried to get in with a keycard. Check out was good the staff was friendly told my wife she should have phoned no matter what because they didn't tolerate that kind of behaviour from guests. We booked here again in January. The sleeping in the beds was very comfortable.

    5
    « Very comfy beds - request non-perfumed room!! »

    Awesome staff, super friendly, helpful, fast check-in/check-out. Bed was so comfy I asked about the mattress brand in the morning. ONLY complaint was the spray or air freshener used in the room was OVERWHELMING. Would have switched rooms if I wasn't so tired.

    4
    « Hotel »

    We stayed here for a wedding. It is very clean and comfortable.Staff are very nice and very helpful. Even though it is close to expressway it was very quiet.I will definately stay here again if staying in London

    5
    « exceptionnal staff »

    The staff is really helpful and always smiling... That always make a difference in my stay... The hotel is really clean. The lobbly is big you have computer at your disposal. the breakfest is well organize and the food is good.

    5
    « Good Nights Sleep »

    This BW is not too far off the 401. Check in went smoothly and our room was very clean. The bed was very comfortable and for a good nights rest the room/hotel was also quite quiet with no hwy noise. A nice hot breakfast consisting of scrambled eggs, potatoes, sausage, your choice of porridge, yogurt, muffins, and so forth - the usual stuff. However, the presentation is quite posh as the tables are decorated with table cloths and a flower. Very relaxing to start your day.

    5
    « Wedding chapel and a good time party »

    I came for my friends wedding anniversary. They renewed their vows at the Rose Chapel. It was beautiful. Definitely a lot of fun. The hotel was so very accommodating!! I feel very fortunate to have drove so very far, to be able to check in early & accommodate everything I needed to do. The room was lovely!! I maybe didn't have the greatest of view, the cover of the entranceway, but I appreciated all the natural light it let in and the fact that people couldn't see in my room either when curtains were open. I sure did use the dark curtains to make my room so awesomely dark. I slept great. I heard no outside noise, from the road, from people outside or from the hallway. I found the room met my needs absolutely. The only comment I have on the room is the hairdryer. I was happy there was one in the room. The cord was just soooo short. I'm sure it is for safety reasons but leaning over the counter to blow dry my hair wasn't a lot of fun. I thankfully had an extension cord in my luggage and so it all worked out. Maybe there is a plug in outside of the dangers of the sink/bathroom that would have worked, I didn't have time to look. So it all worked out. The staff were great. I really appreciated the front desk staff who went out of their way to help me, and they chatted with me like we were friends. I wish I had her name so I could pass it along to the hotel for recognition. The other staff who helped was the lady who helped look after the reception end. She was there to help with the little details (like the projector) and if we needed anything, she tried to help us out. She took care of a lot of things. Her name was given to the hotel already so I am thankful for that. There was also a very great bartender and the chocolate fountain person who was quiet but friendly. The one thing I forgot to do was to leave a tip for the housekeeping department. I was running late and left in a hurry. Housekeeping work hard so I encourage you to leave a tip, doesn't take much to make someone's day. I will next time for sure! I would gladly recommend this hotel and I am happily going to remember this hotel for my next trip to London.

    5
    « Very Surprised! »

    Very Surprised! When I learned my group would be staying at the Best Western Stoneridge Inn & Conference Centre - a full 1/2 hour drive from the location of our actual convention, I was concerned. As it turned out - this hotel staff went out of their way to make us all so welcome. The rooms were very comfortable, easy registration, departure, wonderfully polite staff and overall - a most pleasant stay

  • 4
    « Anniversary »

    Very comfortable and relaxing getaway. Breakfast was very good with lots of choice. Staff welcoming and very helpful. Did not have chance to use restaurant much to our regret. We only had one night stay but would have more than comfortable to stay longer.

    2
    « Not a Plus - Best Western »

    Friendly enough staff and good breakfast but this should NOT be rated as a Plus facility. Very misleading. VERY MUSTY smelling rooms, poor exterior appearance. Power receptacle in bathroom not working and NOT a GFI - sure that is not up to building code. Probably would not stay again.

    5
    « Would return »

    Elegant hotel, with plush beds for a comfortable sleep. Easy access to the 401 Hwy. for travelers, on-site restaurant, free newspaper and WIFI...Quaint little chapel on-site, and adequate spacing for conferences and/or receptions..

    5
    « Stoneridge Inn »

    Everything was clean, neat and staff were professional and very accommodating. The rooms were tastefully decorated and everything was as advertised. We saw a significant difference in the hotel since it has become a Best Western Plus and I would stay there again anytime.

    5
    « Nice & Quiet »

    Stay here on the regular when in the london St Thomas area(located off the 401 between St Thomas and populated populated London) . It is a bit isolated, but it has everything. When you are looking for a quiet hotel in the London area, look no further.

    4
    « Recommend »

    Good breakast though I did have to ask where it was and how to get there. Rooms pretty clean. Our room did have a humid musty smell as per the reviews but it wasn't too bad. Front desk were friendly. Stayed here for a wedding nearby.

    5
    « spreading the word that this is areal nice place to stay »

    The front desk staff met us with a smile and extended the hand of courtesy and friendliness. The hotel itself is spotless, the rooms are very clean and well cared for and the cleaning staff are very polite and helpful. Our Banquet dinner was beautifully served by the wait staff and the dinner itself was so delicious. The morning breakfast is served hot and is plentiful. We always enjoy our stay at this Hotel.

    5
    « Great stopping place »

    We stopped here on the way up to the Algonquin. Did not realize it was Canadian Thanksgiving weekend. So glad we reserved this hotel ahead since they were full that night. Restaurant was great for dinner and the breakfast in the morning was great also.

    4
    « Wedding »

    The hotel was very close to our wedding venue. The beds were extremely comfortable. We would definitely return. The food was very good in the breakfast buffet. Everything was hot and fresh except the French toast. Staff friendly and very helpful.

    5
    « Very Nice »

    Stayed one night after a long drive. Checking in was great, restaurant very good, service was excellent. A very wounder full Experience. Would not hesitate to use this hotel again. Close to hwy yet very quite. Breakfast was very good with a very helpful staff.

  • 5
    « Just what we needed »

    We just needed a place to stay on the way to our final destination. This hotel was clean, comfortable, and convenient. We checked in around 1:00 am and checked out around 11:00 am, and immediately hit the road, so I don't know if there is anything to do around the hotel, and I did not make use of any of the hotel amenities like the pool, but it was comfortable and clean. The staff was very friendly and the breakfast that was included was quite tasty. A tip: if you are coming here in the middle of the night, make sure you have enough gas; we could not find an open gas station in the area, as most of them closed at 10 or 11 pm. We got to the hotel with our gas light on, but happily had (just) enough gas to get to a station in the morning to fill up. ... I usually take pictures of the hotel, or at least my room, so I can post them in reviews, but I was so tired and happy to be off the road that I forgot to. But the room was very modern, the bed was big and comfortable, and the hotel had a lovely pond out front.

    5
    « This is the place you want to stay longer »

    Great Best Western Experience, Hotel clean, Rooms above expectations,Breakfast was excellent. This is the type of place you want to stay longer. Would highly recommend it to anyone seeking accommodation in the London Ontario area. It's so comforting and rewarding to find a hotel of this class with nothing but good things going on. Congratulations to the owner / Franchise holder.

    5
    « Quiet, economical place to stay »

    Staff very helpful in determining the best discounts to apply to our room rates. Breakfast was very good and staff were excellent. The hotel was very well sound proofed and very quiet even though we were adjacent to a highway.

    1
    « Never again!!!!! »

    We had booked through Expedia and had a reservation for 1 standard room with i queen bed guaranteed for late arrival. We got there at 8:15 pm and were told that the room we thought we were getting was not available. The clerk stated that it was Expedia's policy that when the room you wanted was not available, you would be offered the next lower priced room.In our case, a mobility room- smaller, musty smelling.It was not a nice room, resulting in not a nice stay. When we checked out we were asked if we enjoyed our stay. My wife and I said NO! And, we said why.The room was not what we had booked! When we got home, we called Expedia to see if their policy was as stated.They said no. If your booked room was gone, you should get the next better room. Also, a guaranteed room should have been kept available. We subsequently talked to Expedia again , and Best Western Plus customer relations.The hotel then said that we were happy when we checked out, then settled on the story that we got the room we booked. We did not!! We got a mobility room not a mobility accessible. The longer we pursued the issue, the more it appeared that the hotel was lying to cover their mistake of selling our room to somebody else. DO NOT STAY HERE if you expect to get the room you booked!

    5
    « Great value, great comfort! »

    This hotel was great. Convenient location. Friendly staff, and service. Very easy check in process. The room was extremely comfortable, clean and has all the amenities to fit my every need! I was very impressed! :)

    5
    « Very enjoyable stay »

    We only stayed one night but everything went perfectly. The check-in was smooth, the service was excellent with very friendly personnel with genuine smiles, the room was more than clean, the fresh, hot breakfast was nicely served, and the check-out automatic. Although adjacent to the highway and not very close to Downtown London, I would recommend this venue because there was a considerable saving in $$$ for the same facilities as offered by equivalent establishments nearby.

    3
    « Disturbing trend »

    Inadequate lighting and poor ventilation due to inadequate maintenance of fan unit in room. Room initially had a stale odour for first night stay and fan unit never reduced the humidity in the room. This resulted in condensation running down the window by morning. As windows are now sealed you have to use the ventilation system in order to get adequate air in the room. Also in the desire to reduce lighting wattage hotels are going too far resulting in poor inadequate illumination. This room became depressing to be in after only 1 night.

    5
    « An AMAZING Place To Stay »

    We are on a mini holiday and booked this place on line. It is located in a quiet area with lots of parking. The beds are the most comfortable we have encountered in any of our travels. The room itself is beyond clean....pristine. Finally, the breakfast that is included in the room price is a hot buffet,offering full service & high quality foods. A pleasure to stay here!

    2
    « thoughts »

    We were very disappointed with the air quality of our room. Walking down the corridor to our room we could smell a very damp musty smell. This increased in our room and was there the whole three day stay. When we spoke to the cleaning staff regarding the smell, there response was to offer to spray the room with Lysol or air freshener. We chose the air freshener which did nothing it only masked the sell for a few minutes. We were told the smell was due to this being a ground floor room and the level of humidity outside. It was not humid nor was it humid for our stay BUT the smell persisted and actually worsened. It really was very uncomfortable to have to live with it for three days. As we were there for a wedding, we did not want to cause a fuss for the wedding party but if it had been for anything else we would have asked for another room or left, it was that bad. Bad enough for the following to have happened: When we checked out I realized I had left my sunglasses in the room. I went back to get them the cleaning staff opened the door for me. Clearly they had been in the room for it was like walking into a mist. They had sprayed the room very liberally with Lysol and then shut the door to try to erase the smell before they cleaned!!!!!! Would we stay again, NO. Nor would I recommend this hotel to anyone! Very, very disappointed.

    5
    « Good spot for a stop over »

    We stayed here for a farm wedding as it was the closest hotel. The service was very good and I would recommend. No pool which I thought would have been an asset but breakfast included was very nice with lots of hot food options. Rooms were sufficiently large. Staff were helpful and check in and out was very fast.

  • 5
    « By far the "best" Best Western I've stayed at. »

    This Best Western Plus was a Plus, Plus, Plus. I've stayed in a lot of Best Westerns and Best Western Plus hotels and this was the best by far. The service at the front desk at check-in and check-out was exceptional. The restaurant was fantastic. The room was perfect. The location was great off the highway. The only thing was no list of other restaurants for other meals.

    2
    « Recent Stay for Wedding »

    Some aspects of the hotel and our experience, such as the service upon check in, was great. When we arrived, the man at the front desk reception was very friendly and very prompt. Other aspects, such as a horrible smell in our room, contributed to a poor overall experience. When we started walking down the hallway where are room was located, we noticed a horrible musty smell. As we entered our room, the smell was even worse and there was discussion that perhaps this was mold.

    5
    « Hidden gem!! »

    This hotel is a little out of town, but close to all major highways with easy access, although you must have a car. It's away from the hussle & bussle of the city, very relaxing! The Restuarant is also very good and popular!

    3
    « Business »

    Only a one-night stay. Too short for an in-depth review. General conclusion; not bad, not very spectecular either. The restaurant (dinner and breakfast) was surprisingly nice and efficient. No surprises though, either good nor bad.

    4
    « review »

    nice motel. breakfast was extra special with extra waitresses and service that made it special. breakfast fit for a king and a queen!! fabulous service. my favorite place that we stayed. Easy access on and off the interstate in Canada.

    4
    « Service »

    very good services. We enjoyed our stay. when leaving the front desk person should have been more pleasant as she did not care much. Other than that our stay there was good. very well maintained. I think you have to reduce the number of characters should be less.

    4
    « Didn't think I'd like this one, but I did. Good 2 1/2 star. »

    Good reception upon arrival and given the room we asked for. Well laid out with fridge and microwave. Beds were firm but comfortable and had a great sleep. Room as was the hotel, clean. Hotel had an adjoining restaurant which was very good. Breakfast was hot and cold with sausage, cold eggs and fries, with bagels etc, etc. Setup was a little crazy, no room and everyone bunched together. Food was very slow coming out and a lot of people waiting for food at all times. Enjoyed our stay though and would recommend.

    5
    « Excellent Hotel on way to Niagara Falls »

    I was very surprised and pleased with this hotel since it wasn't located in a big town. The rooms were very clean and the staff was very friendly. The hot breakfast was exceptional and was actually hot and fresh. No long lines to just get a sweet roll and a bowl of cereal.

    4
    « Convenient, clean, and short distance to Port Stanley »

    When all you need is a bed to sleep on, this place is ideal. Conveniently located off highway 401 it's a great resting place. I arrived late and left early (5:30 am), so I missed out on really using the amenities and breakfast. The staff was helpful and dealt with a problem quickly and efficiently. I would definitely stay here again.

    1
    « VERY DISAPPOINTING »

    Delay to check in due to computer issues. Bathroom and bath tub very small. Toilet didn't flush properly. Green algae in the bottom of the toilet. Obviously not cleaned properly. Found long hair in the bathroom that wasn't ours. Wifi signal was too weak for us to use our tablets! We reported it twice they said they would check it out but we were never able to access it. The sulpher smell of the water was awful. Sheets on the bed were too small so kept coming off the mattress. The room décor was outdated and the fridge was set so low I wouldn't put anything in it. Television cable could have been better for the price we paid. We wanted to sit outside but there wasn't any place to sit.

  • 5
    « What a stay! »

    Clean, great location as breakfast was amazing!!!! We had a great stay. The only thing was that I wished there was another area for getting ready (a plug near a mirror) so that getting out the door was easier! The breakfast was phenomenal!

    5
    « Lovely property, ample parking (including EVSE) and wonderful restaurant. »

    I've stayed on a few occasions and the front desk staff are always quick and helpful. The common area nearby has great seating and tables with outlets for plugging in laptops and chargers and is very handy for visiting or just getting work done. The restaurant is great and the rooms are very comfortable. I'm as always also very happy to stay in a hotel with an EVSE to charge my electric car.

    5
    « Very Pleasant Surprise! »

    For years I have driven by this Best Western but never had reason to stay there being so relatively close to home. This all changed when I attended a wedding not far from this location earlier this month. WOW was I surprised as this place is beautiful. Rooms rates were very reasonable, fantastic breakfast buffet included. Who knew!

    5
    « Great Value and Service »

    A quiet hotel on the outskirts of London, Ontario but right off of Highway 401. Clean, quiet and excellent service. I would recommend this hotel to anyone. I am a regular. The morning free breakfast is excellent and parking is spacious and plentiful. The only thing lacking is a stronger internet and pay per view television.

    5
    « Good hotel »

    I was there for 1 night, it is a good hotel, clean, well decorated, staff is nice, there were marriages there when we rent the room and we heard a lot of noise that night. Near restaurants and the freeway. The rooms that are on the freeway side are subject to the sound of cars passing by.

    5
    « great hotel »

    Very nice hotel, very good breakfast. a bit far out but great access to highway. Staff was very nice, efficient. Room was clean, and the bed was very comfortable, great pillows. I have stayed here before and will stay again.

    5
    « Convenient and comfortable »

    Stayed at the hotel on our way to the USA for a family gathering. The hotel is conveniently located and the stay was excellent. Friendly staff and excellent service. The facility is well maintained, clean and comfortable. The breakfast has an excellent selection and the coffee was the best that I have tasted...even better than Timmies!

    5
    « Very easy to find right off of the highway! »

    We stayed at this hotel because we were attending the wedding of dear friends of ours. Everything all in one place was great! The ballroom was nice and the meal was fabulous. Would definitely stay here again if in the area.

    5
    « very nice »

    we went for a wedding and it was a very good place to stay and sleep the beds are very comfortable, the staff was great. the restaurant was very good and the free breakfast was great. The wedding was in a reception hall in the hotel and it was great. The food was really good and service was good.

    4
    « Short stay, great service »

    Stayed at the hotel for a friend's wedding. When checking in, the staff were very helpful and answered any questions we had about the area. The room was clean and quiet. Breakfast was good, typical french toast, eggs, sausage, muffins, fruit, cereal etc. Downfalls of the hotel was the water pressure in the room was terrible, water dribbled out of the faucet and the shower and very little pressure. When flushing the toilet you had to hold the lever down the entire time. The designated smoking area is located right at the front entrance, so as a non-smoker it wasn't the best experience having to walk through the cloud of cigarette smoke. Great location and friendly staff. Also a fantastic location for the wedding reception.

  • 4
    « Best Price in the Area »

    We were looking for a more reasonably priced hotel with parking in the London area while vacationing. There was only one room left at this hotel and it was half the price of the hotel we were booked at with parking accommodations. We stayed one night as we were heading to Niagara Falls and then stayed another night on our way back to the U.S. The property is clean and the front desk staff is very helpful.

    5
    « What a lovely place! »

    We were very happy with our stay here. The location can't be beat for travellers as it is right at the 401. The lobby was very nice. Front desk staff were cheerful and check in and check out were smooth. The room was spacious and has a microwave and fridge. And the bed was awesome. It and the linens were super comfortable and soft. With the across-the-street chapel, I could see this being a gorgeous spot for a wedding!

    5
    « Business trip review »

    I have stayed at Best Western within Canada and United States. It is my favorite Hotel for Business as well as pleasure. I will continue to recommend to my business peers, clients and friends.. Take Care

    5
    « Great Rest »

    I have been staying at this Hotel Monthly for the past several years when I'm in the London Area. Well over 50 nights. I have a choice on which Hotel and Hotel chain, and I always come back due to their high standards. My room is always clean. The bed is comfortable. Breakfast is small but great. (Included) When I order dinner, it is always great. Over all, the Hotel, Management, staff etc. are the reason I keep coming back.

    5
    « Excellent »

    We were visiting for family reasons. Everyone was pleasant and very helpful. Rooms were nice. Breakfast more than we anticipated. Our waitress was excellent. I wish I had her name but she was alone on Saturday morning and did an excellent job. Sunday, Father's Day, she was there again and was so attentive to us. We can't say enough about how good she was at her job. The staff was all very friendly and professional. We will definitely stay there again when we are in the area.

    5
    « AAAAAAA+++++++ »

    Excellent - ALL-Round great! Hotel was excellent, staff was great, breakfast dining room staff were amazing, room was great, but this survey is way too long & time consuming!!! What wreck a great experience!

    5
    « BW Plus @ Stoneridge ... »

    My husband & I + our family LOVE this property! We often visit family in the London area & each time we stay @ Best Western Plus Stoneridge Inn & Conference Centre. ALL aspects of this place are wonderful!!

    5
    « Nice hotel, great value! »

    This hotel is nice inside and out! Free wifi in rooms and free breakfast was great (if you offered bacon and a variety of teas, it would have been perfect). The only thing that would have made our overall stay perfect (aside from my breakfast comment) is if it had a pool, but other than that, it was great!

    3
    « Decent for the price. »

    Everything was great other than no lights in the room working. I was going right to bed so I didn't report it, but kind of annoying. Also desk staff did not know price of convenience items so he would not sell something to me even though it was right there.

    5
    « Best western »

    The stoneridge, is a very convenient place to stay with great amenities the hotel was very clean the food is very good the restaurant pasto's was excellent. I highly recommend this hotel and will be using it in the future

  • 5
    « Roadside surprise »

    Fine hotel, with attentive staff and a dandy restaurant. Our convention was well-treated. But unless you arrive in your own vehicle, it might as well be on Mars. Deserves kudos for how quiet it is despite being only 75 metres from a busy highway.

    1
    « Misrepresentation of security »

    Security cameras have never been hooked up. Our friends classic car was stolen. Another mans 56 Dodge had the window smashed and the ignition ripped out. Several others had signs of being tampered with. Owner said "It could happen anywhere". Totally unsympathetic and not helpful at all. We were stuck there until the insurance claim could be made without the restaurant being opened.

    5
    « cozy, clean, comfortable »

    I was in London for an exam and my family were with me. The hotel was great. Everything was perfect and we had wonderful exprience.It was clean, cozy, relaxing, comfortable and very well equiped. It was more than I had expected

    5
    « Excellent Hotel, Staff and Service »

    Really convenient location. Love Pastos Restaurant! Staff is always frirndly and helpful. Gym is nice for hotel. Better if had a pool and hot tub. Rooms are always clean and beds are usually comfortable even with my back issues.

    5
    « Great service »

    Staff goes out of their way to make the conference go smoothly. Housekeeping were awesome. Kim at desk was amazing Natalie was really terrific always polite and made sure we had everything needed Set up staff were great made sure we had everything we needed Great staff

    5
    « Easy acess to Hotell »

    Very clean and neat Hotel. Also easy access to 401 Hy-way. There is a small Chapel a walking distance from the hotel ideal for weddings etc. If you turn right on leaving the hotel you are heading for beautiful Port Stanly with its clean beaches and interesting shopping. ST Thomas another very interesting and historic place to spend a day exploring.

    5
    « Very nice hotel with terrific staff »

    Rooms are comfortable and clean. Restaurant is a bit pricey, but the food is great. Staff was very welcoming and helpful. Located out of the city for a quiet and undisturbed stay. Easy to find just off the main highway.

    5
    « Wedding »

    Location great for a wedding. Room was excellent. Food at wedding and restaurant excellent. There was at least 40 of us. Ball room was wonderful and the service was great. Breakfast Buffet next morning superb.

    5
    « Very nice hotel »

    Convenient and pleasing hotel in a quiet setting just off highway 401. Very good service and amenities. Super breakfast available. Traffic from hotel to city was light. A great location for visiting family in the west end of London.

    4
    « Friends wedding near by »

    There was quite a lot of us who were staying here because it was close to the venue for a wedding reception. Kim on the front desk was most accommodating and tried to get us into our rooms as soon as possible which was greatly appreciated.

  • 3
    « Review »

    Location is bad, nothing around it. Staff are amazing. Could use a bar or something in the main seating area, lovely space but felt wasted there. Water pressure in the bathrooms was low. had to add extra characters because my response was too low, hope that did it

    5
    « We Will Stay Here Again »

    Great experience all around. It is easy to access from highway 401. The staff are friendly and helpful. The room was clean, well appointed, and the bed extremely comfortable. We will definitely stay here again when in the area.

    5
    « Comfy beds!!!!!! »

    This place had the best bed to sleep in !!!! I was here because my truck broke down in this hotel accommodated me so well that I will recommend this to anybody traveling in and through London Ontario !

    5
    « Good value in clean hotel »

    My wife and I stayed here for a conference and we were impressed with the hospitality of the staff and the convenience of the location. Very easy to reach, right at a highway 401 exit in west London, Ontario. The complimentary breakfast was very good, and served in the on-site restaurant (not just a breakfast area). Nice hot food to start the day off right, and the coffee was quite acceptable as well.

    2
    « Noisy »

    The hotel was nice and the room pleasant. The shower was a bit dark and claustrophobic. The other guests were noisy and yelling in the hallways in the middle of the night. They didn't even know which room they were in and knocked on ours by accident. Breakfast stuff were unwelcoming. The food and beverage selection was limited

    3
    « 401 runs through it »

    Worst night trying to sleep in a motel that I can ever remember. I asked for a quiet room and got the closest room to the 401 and right beside the staircase so the door was loudly banging shut constantly. To block the noise from the highway I tried to filter out with toilet paper ear plugs; didn't work, tried wrapping a towel around my head; didn't work, tried turning the fan on; didn't work, tried pillows over my head'; didn't work. I was told there was a convention of girls staying there... then may I suggest giving them the noisy rooms as teens don't care about noise, I was there for a conference too and had an early breakfast meeting. The soap had a nice lilac fragrance but the cold water leaked and was backwards... off is to the right not to the left. Teeny closet with steal proof hangers. The walls are paper thin, can hear conversation in the next room and hallway noise. The best thing was the front doors are automatic but, smoking is right in front. The restaurant was awful and the most uncomfortable circulation killing chairs, take my advice; sit in a booth. I travel a lot and have stayed at many Best Westerns, but will not return to this one.

    5
    « Great wedding weekend! »

    We came as part of a group, but would totally recommend this location to anyone. The wedding reception we attended was so well done, venue, food and staff were all exceptional! Lovely location and access.

    4
    « Pretty Good »

    The bedside tables need a serious dusting. The lamp beside the bed had spider webs. The drain in the bathroom sink has a brown sludge around it, easily removed with a cloth. I got a king room - beds are wonderfully comfortable. The staff are great! The lounge etc is clean and professional. There was some sort of youth organization there and they were back and forth from room to room letting doors slam. I called the front desk. I asked them to deal with it at approx 11pm. By approx 1am the door slamming stopped. I had to get up at 5, I was not impressed. I was there for a conference and we were in the restaurant for 6pm and told we had to be gone by 7:30 because of reservations. That did NOT impress us. By 7:15 they were shuffling food off our table and reminded we had to leave. we moved to the front lobby but would of rather of had the ability to remain in the restaurant and put tables together and let the wine drinkers have their wine and the coffee drinkers (like me) have some coffee. The restaurant did give us coffee to go but alcohol is not permitted in the lounge/lobby area. All in all it was an ok stay, but not a 5 star stay.

    4
    « Quiet and Comfortable Stay »

    We stayed one night in this Best Western in London. Beautiful lobby area, staff very friendly and rooms were quiet and clean. Bed was very comfortable. Basic breakfast included with decent variety in buffet.

    5
    « Always great, never disappointed. »

    High praises for the restaurant dinners and the quality of service from the staff. The location is excellent with great parking and it is convenient to get there. We have been there several times and love this place and the staff treat us like family.

  • 4
    « Beautiful »

    We just stayed one night on our way to Toronto. The hotel was clean and well kept. Nicely decorated. Staff were super friendly and breakfast buffet delicious. Our only issue was spotty WiFi but we will definitely be staying here again.

    4
    « Nice hotel »

    We stayed on our way to Kitchener. It was a nice place and I would stay again. It was clean and the staff was friendly bed was comfortable and the pillows were good. Contenental breakfast was okay really just a normal continental breakfast. My only complaint with this hotel was the height of the toilet. It was a killer to use since it was so low to the floor.

    5
    « Best Western London »

    This place has a very big parking lot for trucks and cars campers has extra parking in the back has a nice restaurant on-site very spacious and clean rooms I have never use the internet so I cannot tell you about the internet

    5
    « Good Value »

    This is a lovely hotel, with a beautiful lobby, great breakfast and comfortable rooms. I would stay again. The staff is very friendly and helpful. It is very close to the 401, so there is some road noise but we did not find this to be disturbing.

    5
    « Quick overnight stay. »

    Stayed one short night on our travels through. Location off 401 was amazing. Included breakfast buffet was great and had lots of variety. Bed was amazingly comfortable. Would definitely stay again if in the area. Highly recommended.

    5
    « Excellent Staff, Quiet Hotel, Good Breakfast »

    Nice quiet stay at the Best Western Plus. The Staff were excellent. The hotel offered a comfortable bed and a nice breakfast. The hotel is located on the outskirts of London, which accommodated my needs. I would definitely stay here again.

    3
    « Really comfy bed, but some issues... »

    The receptionist was friendly, and quick to check me in, essential to me as I arrived late in the evening. The foyer was impressive and spacious, which gave me a good feeling about the room, all of which are on the main floor (for standard), so no struggling with bags up any stairs. The room was really comfy and the mattress amazing, I got a really nice sleep. However, there were small stains on the headboard, which I wiped with a damp hand towel. I also noticed very thick dust gathered around the bottom of the lamp shade, which I'm surprised housekeeping did not notice. I'm very sensitive to dust, so not a great situation. The bathroom didn't appear to have been cleaned. The floor was dirty (shoe/dirt marks everywhere), the edge of the bathtub had stains from the previous guest, there was soap scum on the shower shelving, and toothpaste stains etc on the sink countertop as well as the sink faucet. The toilet was clean but everything else appeared to have been forgotten by housekeeping. I had to clean with a damp hand towel and used a bath towel to cover the stains on the floor. The following morning (fortunately I had already woken up) I heard sounds coming from the door handle and noticed through the spy hole that it was housekeeping trying to get in my room. No knock or anything, just lots of fidgeting around with the door handle/lock. She left and then I noticed she returned a few minutes later doing the same thing briefly, then disappeared. Then about 20 mins later a guest attempted to open my door with his key card, but I caught him in time and opened the door myself, to which he apologized. It appeared that reception did not let housekeeping know that I was in the room, so the room was showing up as vacant to them. I've worked in hotels in the past and know that the receptionist must have printed off the housekeeping and emergency guest list sheets before my reservation had been made that evening, but they should have known to manually add me to those lists if they were not willing to do a new printout. The really dangerous thing about it is if there was a fire or a computer blackout, no one would have known I was in the room, since I was not on those lists. Though this was probably a one-off occurrence, I hope management still look into this as this is a safety issue and should not happen again. I would recommend this hotel, it was comfortable, I had a great sleep, but housekeeping need to be more thorough with their cleaning. They should clean the rooms as if they plan on staying in them. If it's not clean for them, then it's not clean for their guests.

    5
    « Christmas Party »

    We have had our Christmas party here for a couple of years now. The team is amazing and they always do a great job. The front desk staff always seem to keep busy cleaning, dusting and sleeping and are very attentive to your needs. We book a section of rooms which are typical but I would say excellent value for the price. Everything works and is clean. We would recommend to anyone.

    3
    « Nice, but.... »

    The location, is out of main London, but easy commute by vehicle to main areas of London. It is located right off the highway ( it is right off the highway, and you can clearly see it) First impression was very nice. Well kept grounds and nice entrance. Our room was "ok". I don't think our room was used in a while , as there was dust in places ( head board , work table and the night table had sticky marks that not been cleaned ) . The water tasted AWFUL . I went to front desk to ask why, or if that was normal. I was told that some places in the area are like that, but was told it was fine to drink. We bought bottled water for drinking and to make coffee in the morning ( yes, there is a small coffee maker in the room). The beds were comfortable, and if you are going in the winter, I am sure you may find the duvet very warm. ( we went while the weather was still warm, and found it much too warm) The free breakfast is from 6:30 to 9:30 am and is standard muffins, bagels, cereal, yogurt, scrambled eggs, tiny sausage and I think mini pre made pancakes. The heating/air conditioning unit in the room was dirty. The sounds between the rooms are not good. I could hear the room beside us going to the bathroom in the middle of the night. Poor sound insulation. Housekeeping only changed the garbage and changed towels. She did ask once if we needed anything as we were getting ready to go out for the day ( I know most housekeepers prefer if no one is in the room so they can clean it proper). However, I wish she could have replaced coffee pods for the next morning and maybe make the beds. For the price I paid for a Thursday and Friday night, I would not go back again.

    4
    « Good place to be »

    Nice hotel, good service, good food in the Italian restaurant, good breakfast all over cant say a bad word about tis place! If you like a country side living not in down towns area this is the place to be. I go back any time.

  • 5
    « Excellent »

    We stayed here for a conference. Staff was very friendly, rooms were outstanding. Nice large conference rooms. Restaurant was nice for breakfast which was included in the price of the room. The restaurant could not handle everyone for the conference so we had to go out of the hotel for dinners. All in all a good value.

    5
    « A hidden jewel »

    This hotel is a little out of town not near restaurants or shopping, although it has a great restaurant in the hotel. This hotel is a great place to have a conference or a wedding, it is well run clean and friendly. It is sort of out in the country a few miles from London city center but well worth the drive. We will be back.

    4
    « Great friendly service. Very nice hotel »

    Really enjoyed my stay. The staff are so friendly and treat you like family. The hotel is beautiful and the rooms clean and nicely appointment. Great choice for weddings or family get together. Nice apple picking and pumpkin farms in the area as well.

    4
    « Clean rooms and friendly staff »

    Were in St. Thomas for a wedding. This was a nice clean spot nearby with friendly staff. The breakfast was good. If you are ever in the area this is definitely a good choice for a nice comfortable place to stay at a good price.

    5
    « Enjoyed our stay! »

    We stayed at this hotel overnight after getting married in the Rose Chapel which is beside it. The Rose Chapel is lovely and was perfect for our small group of 24 people. Natalie was a great help to us and even took some pictures for us after the ceremony. We had our Reception supper at Pasto's Grill. Everyone enjoyed the food. It arrived in a timely fashion and was hot and tasty. The servers were pleasant and efficient. Some of us enjoyed sitting and visiting out in the lobby after dinner in the lounging area by a fireplace. We went upstairs at one point to change into comfortable clothes and found teenage girls sitting on the floors in the hallway and talking with each other. (I believe they were a sports team who were staying overnight). We mentioned it to Kim at the desk and she zoomed up the stairs to inform the girls that they had to respect other guests and to use a game room that had been reserved for them. When we went up again, all was quiet. Thank you, Kim! We were on the second floor and could see the 401 out the window, but it was very quiet and we never heard the traffic. We had a nice sleep, the bed was comfy, the temperature of the room was perfect. We had a hot breakfast in the morning at Pasto's Grill and enjoyed the selections. We have no complaints about this lovely hotel and would recommend it to anyone! In fact, I said to my new husband that it was one of the best hotels we had ever stayed at! :)

    5
    « Best kept secret get away when in London on buisssness »

    Everyone was extremely polite and professional, the facility was good, great parking, close enough to downtown but far enough so you can get a good night sleep. great choice. nice hotel.. and friendly and considerate staff. A-1 service.. The staff were always willing to accommodate wherever possible , and seemed happy with their Jobs, To me this makes a big difference in customer service.. and customer satisfaction and loyalty , I hope the owners recognise the front line staff and the cleaning staff, are the background of hospitality service that is often overlooked for creature comforts..LED T.V. and flashy furniture) ,people make the difference and are hard to come by. Please treat them well.. Dennis Pounall.

    4
    « Nice Hotel »

    Hotel is out of the way and about 10 minutes to Other places in London. There is no pool or hot tub. They do not even have a microwave in the lobby or in the rooms but a nice fridge in the room ,no freezer in the fridge. Staff very nice and a very good free breakfast in the restaurant in the morning. Location right off of the 401. Very clean room and nice bed.

    3
    « Strange dampness »

    We recently stayed at the Stoneridge for two nights. When we arrived we were placed in a room on the first floor close to the conference rooms. We were concerned that it would be noisy in the mornings, so we asked to be placed in another room. Not to mention, the carpet was very worn and dirty looking, and the room wasn't very clean. The person at the desk wasn't very happy that we wanted to be placed elsewhere. Made us feel very uncomfortable. We noticed that the rooms were very damp. It was a hot couple of days, so the a/c was on high, but it still seemed cooler in the halls compared to our room. And, the sheets were damp. Breakfast was pretty good for continental. But, those damp rooms were really concerning. Mold?

    4
    « 1st time stay »

    very good staff on the desk, room was a surprise, nicely done, and quiet in the night time. Breakfast was included but the food was not hot ( buffet style). Eggs were very nice but luke warm. Not a large selection

    5
    « My Business Stay »

    We used the conference room and had a wonderful served meal and the bar staff was fun and good at his job. The hotel was clean and the staff was nice but the water pressure was not good at all. That would be my only complaint. The free breakfast was a wonderful spread of breakfast selections... very good!

  • 3
    « Bed from Hell »

    Looked good at onset, but the bed was unsleepable. Neither my husband or I got any sleep it was so uncomfortable. Reception signing in was very nice. Restaurant so so. Complained about the bed the next day---answer, sorry to hear that. Not going back to this location.

    3
    « Well, the bed was okay »

    Hotel has been more recently renovated, the lobby is excellent. Rooms have more modern furnishings. The beds were harder, but I slept very well overall. Hotel and rooms were very clean (but bizarrely housekeeping was coming around at 8:30am... WAY too early). There's no overhead light in the room, so coming in the dark you have to feel around for the bedside lamp (when I checked in, the light wasn't plugged in, I had to crawl under the bed to plug it back in). Not a big enough deal to call in, probably just got unplugged vacuuming. Air conditioning in the room works well, cools the room down fairly quickly. Not the quietest ever, but not the loudest either. Annoyingly, when we came back to our room later in the day housekeeping had turned the temp up to 78deg, so our room was sweltering and humid. It did cool down relatively quickly. We stayed for two nights - visiting a relative in the hospital. We came back to the rooms at 9:30pm, only to find none of our cards worked. Had to get new ones reprogrammed at the Front Desk (no explanation was given as to why we were locked out of our rooms). Frustrating. The internet is utterly useless. If you can read this, then this TripAdvisor review was the only successful thing I was able to do on this wifi. And forget about water pressure. You'd get wetter in a sponge bath. Breakfast was poor to mediocre. Coffee was good though. Despite staying on the 1st floor facing the parking lot, it was relatively quiet. Curtains do a good job keeping the light out.

    5
    « Road trip. »

    Very nice hotel and Maureen at the front desk was an absolute pleasure. Just stayed one night on our way to Niagara Falls. Nice breakfast in the restaurant, bed was great but wifi was spotty. Would absolutely stay again.

    2
    « No water pressure in the morning, and the internet is useless »

    Go with something newer this place is gorgeous from the outside, the rooms are atrocious with no internet, and the water is a trickle in the morning. I would suggest major reno, but in the mean time stay some where else. Oh and this place is literally in the middle of no where. Great breakfast though...

    5
    « So Impressed »

    Attended a wedding at the Best Western last weekend and we were so impressed by the facilities the staff and the fine dinner we were served. The building was beautiful inside the detail and craftsmanship was very nice to see and very unexpected. We were blown away by the church we expected an old church with an old interior boy were we wrong!! It was magnificent inside. We appreciated the air conditioning as well. The staff serving could not have been more attentative, kind and courteous. The selection of food was wonderful and the way it was presented was impressive and best of all the portions and tastes were to die for!!! Bravo!! Someone at this hotel is a stickler for detail and has an understanding of how to treat a customer. Job well done!! We will be back for dinner. Yummy!! Tom and Helen Myles London

    3
    « Not enough value for the cost. »

    At $160 a night, I expect more. The hotel itself is okay and the staff very friendly but the water smells of sulfur and our A/C unit was noisy enough to wake us up throughout the night and did not work well. We were there to attend a wedding in West London and this was the recommended hotel. We did not lodge a complaint as the hotel was sold out, we arrived very late to our room, and check out lined up as we were leaving.

    5
    « Great Stopping Point »

    Excellent hotel great restaurant near main highways. Plenty parking Proper full breakfast offered. Food was excellent. Rooms were a good size and well furnished. So convenient when driving just of main highway.

    5
    « No surprises at this property »

    I had the pleasure of a return visit to this London, Ontario property. From the time you pull into the spacious parking lot and unload your luggage through the automatically opening front doors, always a smooth check-in. Paperwork and room selection is waiting at the front desk. Rooms are very clean and beds are comfortable. Great restaurant on site with full hot breakfast in the morning. Amazing staff and management. My number one choice when I visit this area.

    4
    « BW Clean & Friendly »

    Great hotel, family friendly. The staff are courteous & helpful. Beautiful lobby, and clean rooms. Free breakfast included in the price , was nice as well. Would definitely recommend to stay , would go back too in the future!

    5
    « great hotel »

    everything was great here and food for breakfast good of been a little different each day one day on one day another then back to the other thank you, staff was great every where we were at this hotel ,I would come back here again and stay

  • 5
    « Only the Best »

    Always a pleasure to check-in to this establishment. Service is the best around, and the rooms are always in top condition. If one is traveling on 402, by the time you get to the hotel you may think you have made an error of judgement, ubut it is worthwhile to stay here.

    5
    « Isolated but very nice »

    We stayed there on the way back to Michigan-there isn't much around it but the restaurant is good and the rooms were very nice. The lobby is beautiful and it is obviously a conference center but was also family friendly.

    4
    « Nice hotel but a bit of drive from London »

    Great hotel, was clean and pretty quite. It would have been nice if our window opened but being close to the free-way I could see why you can't. It was a bit of a drive from London and a bit closer would have been nice. Nice big lobby, great service, good restaurant. We would stay again.

    5
    « Good stay at BW »

    Clean and quiet place with nice restaurant on site. Price includes breakfast that is served in the restaurant which was nice. We stayed for a long weekend and the place was very quiet despite all rooms being booked. It is conveniently located close to the highway with plenty of parking. The check in took more than half an hour as there was an issue with the system.

    5
    « Wedding dinner & reception »

    Was at our sons wedding it was an excellent experience, beautiful hotel, excellent setting for a wedding dinner and reception. Food was excellent, staff very professional. Room as perfect for size of wedding. Rooms very nice, food at breakfast was wonderful. Overall excellent stay.

    4
    « Good for an overnight stay only! »

    Pros- Good location, close to highways 402 & 401; good breakfast; spacious one king bed room; neat and clean, pretty property and excellent staff! Cons- The bathrooms are minuscule- wash basin, toilet and tub crammed into a tiny space (Have never before seen such a bathroom in any other hotel, including other Best Westerns!) Also the clothes closet/cupboard is very small, hence I feel this hotel is good for only an overnight stay. Another thing is the AC units in the two rooms we booked were extremely noisy- woke me up many times during the night. I got a very good price for the room ($99/- per room) so it was okay for a night's stay. If I was staying for a longer period, I would choose another hotel.

    4
    « Fine - easily accessible from major highways »

    I stayed here for a night with my two young sons to break the journey between Toronto and the US border at Sarnia/Port Huron. The hotel is very well situated just off the 401 interstate - and about a 5 minute drive to the 402. There was plenty of parking available, event though the hotel was full. The staff were friendly. The room itself was fine, although perhaps the decor/furnishing was slightly dated. There was no noise from the road despite its relatively close proximity. Breakfast on a Sunday starts at 0730 in the connected restaurant. There was a good choice of hot food and pastries, and it wasn't the chaos that sometimes you find with other hotel breakfast sessions.

    2
    « Musty smell and wet carpet »

    Visited this location two separate times in 9 days. Both times I was given a room with a very musty smell and damp carpet. I asked for a different room. The carpet in the hallways was even wet on both occasions. Very odd!

    5
    « travelling through »

    We really liked the quietness of this hotel; being out of the city and yet close enough to the main highway made this is good location for our overnight stay. We were very impressed with the professionalism of the breakfast staff - very attentive. The food was excellent. We would chose to stay here again if we are in the area.

    4
    « A real PLUS B/W »

    A great staff & mgmt. A pleasant place to stay in a quiet area. Excellent restaurant with a very nice, fresh, hot breakfast included with your room. Ms. Kim at the front desk helps to make this property a truly B/W PLUS. Thanks for an enjoyable stay.

  • 2
    « Disappointing Return Visit To This Hotel »

    Return visit to attend a large family event. Room was damp, musty, smelly and most uncomfortable and unhealthy environment to sleep in for three nights. Seemed the entire lower floor had some issues re: humidity and dampness. The tap water was smelly and we didn't drink it. The restaurant on this property was excellent for dinner and lunch; breakfast was okay but varied in the offering by day of week (for some reason?).

    5
    « Wonderful hotel »

    I generally return to this hotel. The staff are great and the breakfast in the restaurant is a wonderful start for the morning. The restaurant staff are very attentive. The rooms are very clean - I've never had an issue there. The hotel also has a very nice ambiance.

    5
    « Excellent hotel »

    We stayed here on our way to Niagara Falls. It was out side the city so it was very quiet. When we arrived we were greeted by a young lady who was very friendly and helpful. The room was very nice and clean. We went to the restaurant that was part of the hotel. Food was very good and great service at a reasonable price. In the morning you received a voucher for a free breakfast at the the restaurant. Will stay there again.

    5
    « What quality Service Should be »

    We attended a wedding at the hotel along with a number of other out of town guests. We arrived a few hours before check in and were immediately booked in, greatly appreciated. The room was large, well appointed and extremely comfortable. We asked for a few more pillows because of a medical comfort situation and within 10 minutes the desk clerk I had spoken to arrived to ensure that the request was handled properly and timely. The chapel on the grounds is a very nice touch and apparently booked well in advance. It is an old brick structure that gives off a welcoming warmth and comfort that you would find in old country churches. The reception and the dinner was an exercise in understated elegance. The food was very well received and complimented by one and all. The entire evening was an outstanding success. The next morning we went for breakfast in the restaurant portion of the Inn which is available to all guests before the restaurant opens for dinner. A large array of hot and cold items, juices, etc were available and there was no shortage of hungry guests. I would like to be able to suggest that there was a minor flaw somewhere but that is not possible. This Hotel is a first class venue and with a staff that doesn't hesitate to go the extra mile.

    5
    « Great Location & Italian Restaurant »

    We have stayed here a few times. Love the hospitality, cleanliness, and landscaping surrounding the property. Well maintained! The restaurant serves delicious as well as reasonably priced food. Breakfast is included and is hot or fresh cold.

    5
    « Great 2 Night Stay »

    Beds are ultra comfy, rooms well appointed, staff are very friendly and helpful. The entire property is spotless and has a beautiful entrance way with streams, plants and rocks. The free breakfast (6:30 a.m. - 9:30 a.m.) is bountiful with selections of warm and cold foods. The restaurant (Italian themed) is open again at 11:00 a.m., has a vast selection and the food is delicious. I would highly recommend this hotel.

    4
    « Easy access, clean, quitet »

    Staff were very friendly, room was clean and quiet. Breakfast was good and we ate dinner at the attached restaurant and it was exceptional. This is west of London and a great stopping place on our way back to Detroit.

    5
    « Great »

    As with all Best Western Hotels we have stayed at, the staff were exceptional along with the hotel itself. The location was right on highway 401 just outside of London, Ontario. I would definitely recommend this hotel.

    5
    « Excellent hotel »

    Excellent hotel with very comfortable clean rooms. Just off 401 outside of London. The beds are excellent compared to most hotels. Rooms have a modern Decor. Very friendly staff at reception. Will return next time I'm staying in London. A++*+**+++++++++**+++++++++++++++++++++**+*++++++++++++++++++++++++++++++++

    5
    « Great for our ball team »

    The staff here is very nice and really went out of their way to make our baseball team comfortable. The rooms were clean and well maintained, with a fridge and optional microwave. Breakfast was adequate for what we needed. They were kind enough to provide a hospitality room for the team to gather in between games. I would book it again for a group block without hesitation.

  • 5
    « Best Western...Plus »

    Stayed here while on a theatre tour of western Ontario; pleasantly surprised...this is one Best Western where the Plus is indeed just that. Pleasant check-in, large, comfortable rooms, fantastic breakfast in the onsite restaurant. Would not hesitate to recommend to friends and family.

    2
    « Wedding Block Disaster »

    This hotel was perfectly location for us between St thomas and Delaware, and a short bus ride to our wedding in Melbourne. The bed were very comfortable. We have used this hotel a few year back because of its location, but I won't never suggest my friends and family stay again. First big issue, we had ask to have a room block for our wedding as 99% of our guest were from out of town. I come to find out they did not hold 15 rooms as agree upon as my sister called and was told the hotel was completely full. I understand mistake happen, but never once did they admit to making an error. I did go directly to the hotel and finally got a lame apology and was told they were working on it and that it should all work out. Not very helpful. I received no communication until 2 weeks before my wedding date when they send they left a message on my phone a week ago (that I did not receive) that rooms had opened up and they they could only hold a couple more days. at that point since people were traveling from all over the world they had found alternative accommodations. I also came to find out a number of guests had problems reserving as the reception could not find our rooms block and they had to call back. One guest even called back the next day to confirm as they did not receive an email to find out the reservation was not even complete. The breakfast was fine, I would have like a bit more hot food options. The staff at breakfast were not very friendly. Overall, the hotel is fine for a quick night stay but I would not recommend for a large group. The low rating comes from the lack of communication and any help from managment

    5
    « overnight for neice wedding party »

    excellent accommodations and services for our entire family. We were greeted with smiles and helpful staff at the front desk. When we went for lunch at the restaurant the staff was very accommodating and the food was excellent. Our stay was very enjoyable and the complementary breakfast was also excellent the next morning.

    3
    « Unfortunate Weekend »

    I stayed at this hotel for 2 nights. The staff was friendly for the most part but I just had issue after issue throughout my stay. When I arrived I discovered that the toilet in my room was broken, it did not flush at all. When I requested that someone look at it the receptionist said she would send someone but I returned to the Hotel 4 hours later to find that the issue had not been resolved. I was then transferred to another room however the transfer was not completed correctly and therefore my room key did not work when I returned the next day. On the second day the power went out briefly. The staff fixed this issue quickly but it just added to the unfortunate events that occurred. On the bright side breakfast was very good and there were plenty of options. The restaurant staff are very polite and accommodating and the food is delicious! Overall the hotel was very clean and appealing, I just had a bad experience.

    4
    « NICE BREAK FROM THE CITY »

    Located between London and Port Stanley, stayed over a Saturday to have a day out of town. Front desk staff had our room cleaned ahead of schedule to let us in as we arrived early. Clean hotel with nice beds and big room. Friendly staff, excellent value and breakfast included - what's not to like?

    4
    « Quick Over Overnight Stay »

    Very comfortable. Tried to check in at 2:45 PM and was denied until after 3 PM. A little disappointed because we were on our way to a party and would have preferred to leave luggage in our room instead of dragging in at 10:30 PM.

    5
    « Just far enough away from the Madding Crowd »

    If you are looking for a premium-class hotel that is just far enough away from the hustle and bustle but near enough that you can participate after some R&R, then this just might be your kind of place. It worked out great for me. Nice large rooms with more than the expected amenities. The staff was very friendly and helpful. Plus, there is a first-class Italian Restaurant/Pizzaria with an impressive wine selection attached. Lots of parking space too. I thoroughly enjoyed my stay with a good night of sleep followed by an outstanding breakfast (included) in the AM. I highly recommend this property. Tichiganblues

    4
    « Convention »

    I give it a four. Rooms were very clean and the facility was nice however we had requested a room either close to elevator or on the main floor near the main entrance because my mom needs a cane . They put other rooms from convention closer and we were on the second floor away from elevators. Other then that food was also good.

    4
    « Solid Hotel for Awesome Value »

    I was in the area on business and this hotel represents awesome value for a nice room, comfy bed, nice breakfast with your stay and friendly service. While it is not right in London, it is only a 10 minute drive ot the conference I was facilitating.

    3
    « Convenient stop on Hwy 410 »

    For a quick overnight stop the hotel is conveniently located near the highway. The rooms are okay, the in-room air con a little on the noisy side. Maybe some rooms are quieter than others. - The hotel is not close to anything in walking distance, however it has a restaurant connected, if one wants to have a beer or wine after a long day of driving. The food there was okay, the service decent, but not efficient.

  • 5
    « Pleasant stay »

    Close off the 401 yet still short distance to major city or town. The area is quiet, restaurant food was excellent . The room and lobby is clean with a pleasant staff to great you. The breakfast included was a great start for our long drive.

    5
    « An excellent hotel »

    We really enjoy staying at this hotel. It is conveniently located right off the 401 and there is easy access to London. The staff are always friendly and the rooms are comfortable and clean. The on-site restaurant is excellent: it is one of our favourites and we always try to include a lunch or dinner then when staying at the hotel or driving by on the highway.

    5
    « Nice hotel with good facilities »

    Stayed here for one night with the family. What a nice hotel!! Rooms were superb. Complementary breakfast was also very good a nice surprise as we hadn't realised it was included. We used the hotel as a stopover base on our trip from Toronto to Detroit. Would definitely stay again.

    4
    « Nice hotel »

    I've stayed at this hotel often on business. The rooms are nice, the restaurant is fantastic. The complimentary breakfast is very good. The only complaint is that their remodel has been going of for a long time and causes some inconvenience. I hope that it is finished soon as I have been avoiding it on my most recent trips because of it. Very convenient - literally right on the 401! But causes a bit of road noise.

    5
    « Wasn't expecting much but was surprised with how nice it was. »

    I wasn't expecting much due to the location of the hotel, but I was pleasantly surprised when I arrived. If I stay in the area again, I'll definitely try to stay here. The check-in was easy, the lobby and room were quite nice, and I had a very relaxing sleep even with a storm happening outside. My experience with the hotel was outstanding. My only negative was the breakfast in the morning. The hostess didn't care that I was there, the buffet was tired even though the hostess would pretend to tend to it, and after I forced myself to eat the slop that was there, I felt off for the rest of the day. I don't know why I ate it other than I was on a tight schedule and didn't know when I'd eat next. As someone who tips 20%+ for excellent customer service, I didn't leave a tip at all. It's too bad that this sub-par restaurant is attached to an above average hotel.

    4
    « Great Hotel & Location!! »

    Located just off the 401, this us a great hotel to stay at while travelling. The property has been recently updated. The rooms are super clean & beds comfortable. We understand this is also great for meetings & wedding receptions. The hotel has a good resto "Pasto's" and the food is worth the visit. Chill out in the lobby where there are comfortable sofas with a welcoming fireplace on a chilly day.

    4
    « Nice Hotel..... »

    We have stayed here before and enjoyed it so much that we made a night away for the two of us...the only thing that was a big let down was the restaurant was closed that night. We were looking forward to a nice dinner and wine..really like that idea of have a few drinks and not having to drive..

    4
    « Nice clean place for an overnight with dinner »

    This hotel has great staff and is a wonderful clean overnight stop in the middle of the countryside. Close to highway 401 but far enough away that there is no traffic noise. Good restaurant in the hotel and a very nice lobby with fireplace if you want to sit and relax. Great spot for an overnight when you are driving through this area. There are conference rooms that would make a nice spot for a meeting or retreat for a large group.

    5
    « Weekend away »

    We have stayed at the Best Western PLUS Stoneridge Inn & Conference Centre on previous occasions. It is usually our hotel of choice while staying in the area. Location is convenient for travelling as it right off Hwy 401. This allows for easy access to local attractions without being in the city itself. Staff are always welcoming and helpful. Breakfast is excellent as well with a great selection of hot and cold offerings. Thank you.

    5
    « Very Comfortable and Convenient »

    We had a Seminar to attend in Lambeth area and the proximity of the BW Stoneridge Inn &CC was very close to it! This was a Win Win for us as we were able to get to the Location very easily from the 401 and it was just a short distance from our Seminar!

  • 5
    « Overall pleased with this hotel »

    This hotel was very accessible to travel, clean, pleasant staff and very accommodating. I would recommend dinner at the attached Italian restaurant excellent food. This hotel was very well decorated and warm feeling when entering the lobby.

    4
    « Nice little escape from the noise of the big city »

    Our one night stay in this hotel was nice and quiet. Although this two storey hotel is by the highway you don't hear any noise. The place is clean and has everything one needs for their stay. Bed was comfortable and staff very pleasant. There is a really nice restaurant ? Pasto's Grill ? in the hotel where we had our drinks and dinner. Breakfast that was included is served in the restaurant too. The only thing is that although the restaurant has an espresso machine and we had a few delicious coffees during the day, the breakfast staff does not know how to operate it. So we were left without our morning coffee (well they do have the watery one that most in the area drink). Overall a very good experience.

    5
    « Highly recommend »

    Second time at this property but not the last. Very friendly staff and ultra clean hotel. Greeted by Connie at the front desk upon arrival who informed me that my room has been upgraded and asked what part of the hotel would I prefer. Also offered a snack or free points since I have a Diamond card. Something that is rarely offered. Hats off to the Management and staff at this property.

    4
    « Nice quiet stop and rest after longhaul flight from UK »

    Left Toronto airport about 1700, got here by 1900 despite some snow. Located very close to 401 highway but not that you'd know. Speedy check in (although it was very quiet that night), nice reception area, good wifi speed. Room on ground floor warm and clean. Didnt want to head out again due to snowfall so opted to eat in the on site restaurant (Italian), had very nice meal at a reasonable price. Had a good nights sleep and left refreshed the following morning. Will definitely stay again if my travels bring me in this direction.

    5
    « Great Hotel »

    No complaints about this place! We stayed during the week so it was fairly quiet. Nice rooms and friendly staff. The breakfast was also decent, had a number of hot options as well as the usual continental items. Would stay again.

    5
    « Visiting Family »

    We drove up to London to visit our family. We stayed in the hotel at night and had a wonderful surprise to see that a reasonable price for a hotel room still gave us a very peaceful and restful night. We will definitely stay here again.

    5
    « Better than expected »

    The room was very comfortable, well furnished, lovely comfy bed and nice large TV. Every detail was considered right down to the large bottle of water in the room for those who don't want to use tap water to make coffee or brush teeth etc. The attached restaurant was far better than we had hoped. We ate lunch and dinner there then breakfast the next morning. All of the food was very reasonably priced and very tasty. The Beef Tenderloin special we had for dinner was so tender I could almost have cut it with my fork. The hot buffet breakfast was included with the room and had an excellent selection. We would definitely go back and would happily recommend it to anyone.

    4
    « Wedding function »

    We attended this property for a wedding function and I was very impressed due to how clean the inside of this property is. The public restrooms were very clean followed by a very comfortable lobby area. The staff were very friendly and courteous also. Great establishment for any type of business or family function.

    3
    « Review »

    The hotel was fine... for a three star it was good, and the value was good. The room was clean and the free wifi, free parking, and free breakfast was good. If you are looking for a good value and aren't looking for anything fancy this hotel would be good. The only problem is the location, I booked through hotwire and would not have chosen this hotel if I had realized how far out of the city it was.

    3
    « Noise levels ruined my stay »

    The noise levels in the late and early hours at this hotel are unacceptable. At some point past midnight, a tractor was reversing (and making the associated sounds/alarms) on hotel property behind my room. Then in the early morning, housekeeping was making a lot of LOUD noise which included everything from yelling out "housekeeping," to laughing and joking in a loud manner (my room door was closed), to vacuuming the adjacent room and banging on every wall and cabinet imaginable. Room walls are paper thin so I felt like she was basically cleaning in my room! I put out the "silence please " sign but this was to no avail: the noise just continued. Also, the heater in the room is terrible. You can adjust the temperature of the heat blowing out but it doesn't seem to have an automatic temperature control so it just keeps pumping hot air through. I was awakened at night because I could not breathe! I had a very important interview in the morning and came to Best Western so that I could be well rested and not have to drive 1.5 hours from home in the morning. In the end my stay turned out to be a complete waste of money as I was very tired in the morning after the constant disturbances! The worst part is, at check out the receptionist didn't even bother to ask how was my stay. Well, it was horrible! What a shame because the rooms are beautiful and the renos look promising. I wish I saved my money and stayed at home.

  • 3
    « Room nice, renos interupting »

    Room was very nice, however, renos made hotel not appealing, planned nice trip at nice 3star. Did not have lobby area, no elevators etc because they were doing renovations. Nice choices in breakfast however was moved to banquet area. Staff in breakfast and night check in very nice.

    5
    « Surprisingly nice and renovated rooms »

    Although outside this hotel looks quite disappointing, your room will be nice, spacious, clean and renovated with new furniture and modern finishes. Continental breakfast will also not disappoint. My partner and I recommend Best Western Plus near London, Ontario.

    4
    « Enjoyed Breakfast »

    Good room, comfortable bed with fridge and coffee maker included. There was a great breakfast included in a very reasonable price. Disappointed to find the restaurant closed for the Christmas / New Year week. Location far from any other restaurant.

    4
    « Better than expected »

    This was a nice experiance. We were traveling from Niagara and towards Chicago. We needed to book a overnight stay. The price was nice and the hotel had a lot more quality that I expected. The room was nice, breakfast as well. Free parking outside. The restaurant was very good. Nothing to complain about.

    5
    « great place »

    clean, comfortable, reasonable price. Great value for the money. A little out of the way, but not a big deal. Staff are friendly and helpful. Rooms are comfortable and clean. Having the restaurant on site is nice given its location.

    4
    « great stay »

    always great to stay here my one suggestion would be when people come into restaurant for breakfast staff direct them and point out to as what is available to them people just wandered in and were not quite sure what to do 2 girls did not even direct people or point out what was available

    5
    « Excellent as always »

    Have stayed at this hotel many times when in london and it never fails to dissappoint, a little off the beaten path but well worth the drive. Staff is friendly, rooms are clean and comfy. Grounds are lovelly. The hotel is nice and quiet and you get a great breakfast with your room.

    4
    « Enjoyed Our Stay Here »

    We were ending our holiday at Niagara Falls and also wanted to visit Point Pelee so we chose a point about half way between: the BW Stoneridge Inn at St Thomas. Simple to reach off Highway 401. Booking was made for an "upstairs room" but we were given the a ground floor room at the end of the east wing right next to the highway - thought it would be noisy but couldn't hear any traffic. Room had 2 queen beds and tastefully decorated bathroom with plenty of towels and nice hot shower. In-room safe (didn't use). We didn't get any housekeeping the first morning but by the second our bins were overflowing so had to mention to front desk. On return our bins had been emptied but bed not made again (not a problem but why not?). Disappointed that there was no area information in the room directory which would have been useful. (Online, we found Fanshawe Conservation Area to do some hiking). Very few TV channels so other than watching the Weather Network it was a choice of news, sport or reality garbage. Wifi hit and miss as is usual in hotels. Plentiful complimentary breakfast was served in the smart on site Pasto's Grill restaurant. Hot items - sausage, scrambled eggs/omlette, french toast - served along with usual breads, bagels, cereals, pastries, yoghurt, fruit melange, juices and coffee or tea. It was a joy to eat off real crockery with metal cutlery after trying to spread rock hard butter with bendy plastic knives in the other hotels we stayed. The hotel was packed out over Fri/Sat nights as threre was a wedding taking place. There was unsurprisingly a good knees-up going on but we weren't bothered by any noise from it. Being off the highway nothing much close by - no pubs or shops in the immediate area. The nearest grocery/LCBO in St Thomas about 8 miles away.

    4
    « Comfortable and Quiet. »

    Internet was a little slow, Only one Dinner option on property and nothing else much around the hotel, but the staff were pleasant enough and the room was clean, quiet, and has all the amenities that you need for a business trip hotel.

    1
    « Seriously? Was that a joke???? »

    10 tv channels, free wifi which signal is not strong enough to work, no offer to help when complained. Front desk lady is horrible!! I extended a work stay to relax for a day and was sad when I went down for breakfast at 10am and the resto was closed...WILL NEVER GO THERE AGAIN!!!

  • 5
    « Terrific! »

    I spent the weekend at the Stoneridge Inn for my best friend's wedding and must give them the highest level of praise. It provided us with the backdrop to a memorable weekend that will never be forgotten. Both the wedding and the reception were well organized and the staff was extremely hospitable. They often went well above expectations to please each and every guest. It's also worth noting that the food was spectacular and the room for my wife and I was incredibly comfortable. On a side note, Pasto's Grill (which received a previous 5/5 review from me) is also top-notch. The Stoneridge Inn earns my highest recommendation!

    5
    « Great stay »

    I liked my stay at the hotel, I remember very well when I alighted, I was attended to by some really good staff, they even gave me a quick tour all around and helped me carry my luggage. Apart from that, the rooms were very clean and silent enough.

    4
    « Very good one under the name brand as Best Western »

    Looks new hotel, everything is good. My kid lost a computer in the room and I received a call when I was driving on the 401 highway. People all nice and i think this is the good one under the brand name.

    5
    « Steve Plunkett Car show »

    That hotel was just like home. Staff very courteous, polite and helpful. The room was very clean & spacious. Slept very very well since the mattress was very comfortable. It is a very quiet place to relax. Breakfast was delicious. Going back next year & will be staying at the some hotel. I recommend that hotel to everybody.

    1
    « Nice Hotel but too many small disappointments »

    Hotel very nice. Rooms clean. Called for reservation and can't use my BW membership to pull my info. Had to give it all again. Had wrong rate and still did not enter my BW number. No SN channel to watch baseball game. Told to try bar. 1 x 24 inch tv and it was turned off. Ordered take out and portion was small but tasty. Watch my order sit under the lamps for 10 minutes while I sat there. Wait service was slow and not very knowledgeable. Asked for bottle water and was shown a fancy Italian brand. Said that was all they had. When walking out, saw bottles of regular water on counter. Free breakfast in morning. Walked in and wait staff just standing around. Had to sit myself and discovered it was a buffet. communication in this restaurant was poor last night and again in the morning. Again food and coffee was good but service lifeless. Right off highway and if it is a quiet place you need to stay and enjoy fancy restaurant, most would like this place. It just lacked a lot of little things I come to expect when travelling on the road.

    2
    « Don't Stay Here »

    With the exception of the girl that first checked us in the hotel staff didn't care about the guests. In-room internet kept logging you off and the room smelled of must and mildew. The staff tried to mask it with bleach but it didn't work. Manager didn't seem to care all he wanted to do was get rid of the guests when their stay was over!

    3
    « Well outside of london »

    I booked via priceline when I bud for a London hotel. I think the bid was about $70 and the hotel included breakfast so it was a good deal, But this place is not IN London. It is so far out of town you cannot see any part of london from there. There are no stores or restaurants other than their restaurant. The first room smelled like someone emptied a can of Febreeze in it. The next room was ok. Hotel is dated but ok if you get a deal.

    5
    « excellent value »

    Llkely to return on a future visit due to good service, cleanliness, and breakfast value. We like the quietness of the neighborhood, access to the highway, and close to things we wanted to do. The staff was very helpful with directions to points of interest.

 

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·Desde Toronto: tome la autopista 401 oeste hasta Colonel Talbot Road y la autopista 4 hasta la salida 177A. Gire a la derecha en Burtwistle Lane. Verá el Best Western Plus® Stoneridge Inn & Conference Centre un poco más adelante. ·Desde Windsor: tome la autopista 401 este hasta Colonel Talbot Road y la autopista 4 hasta la salida 177A. Gire a la derecha en Burtwistle Lane. Verá el Best Western Plus® Stoneridge Inn & Conference Centre un poco más adelante. ·Desde St. Thomas: tome la autopista 4 en dirección norte hasta Burtwistle Lane y gire a la izquierda. Verá el Best WesternPlus® Stoneridge Inn & Conference Centre un poco más adelante. ·Desde todas las direcciones: Coordenadas GPS:Latitud...

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