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Best Western Plus Hotel Liberty Lake Inn, Liberty Lake

4.0/5  - basé sur 714 notations.
1816 N Pepper Ln, 99019-9511, Liberty Lake, United States - See map
Best Western Plus Liberty Lake Inn - Sweet home away from home! The Best Western Plus Liberty Lake Inn is ideally located in the center of Liberty Lake. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this Spokane Valley hotel and enjoy a superb natural setting, helpful staff, a charming atmosphere and convenience in location and amenities. Experience the comforts of home at this pet-friendly Liberty Lake hotel. You'll have the convenience and comfort of a microwave, a refrigerator, 42-inch flat screen television with HD Channels, free high-speed wireless internet access, a sitting and work area and much more right at your fingertips. Need to fuel up before you head out to explore? Our Liberty Lake hotel offers a complimentary breakfast buffet which includes build your own breakfast sandwich, yogurt, oatmeal, waffles, pancakes, pastries, assorted cereals, local fresh fruit, orange and apple juice, milk and Seattle's Best coffee®. As well as made to order omelets Thursday through Sunday! Splash around in the 24-hour heated indoor pool and hot tub or get a workout in at our 24-hour exercise facility. The wonderful amenities won't stop there - this Liberty Lake hotel also offers free parking, Ipads to use at front desk, a 24-hour front desk, guest laundry, free weekday newspapers and barbeque grills. Want to ensure that your work trip is productive? This Liberty Lake hotel is located near Union Pacific, Open Eye Productions, George Gee Dealership, Western Peterbilt, Accra Fab, Spokane Valley Hospital, Gonzaga University and many more area organizations. With Spokane International Airport just 20 miles from the Best Western Plus Liberty Lake Inn, traveling to and from this Washington hotel is a breeze. Just travel a few minutes from this Liberty Lake hotel and you can experience the natural beauty of the area at Coeur-d'Alene Lake, Centennial Trail, Liberty Lake, Meadowwood Golf Course, Liberty Lake Golf Course and Mount Spokane State Park. Enjoy Spokane Arena and Stateline Speedway. Ask us about our Silverwood packages.

Best Western Plus

Hotel Liberty Lake Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 715 guest reviews
NOTE ISSUED
Excellent
343
Very Good
212
Average
80
Poor
47
Terrible
33
REFER TO NOTICE
Business Business
124
Couples Couples
182
Family Family
300
Friends getaway Friends getaway
49
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"BW Liberty Lake Spokane"

5
13/11/2018

The BW Liberty lake is in an ideal location for shopping at Spokane valley mall and other outlets with you generally only 15 minutes away. There are several eating options within walking distance , pizza place and the sports bar “Legends” only a 2 minute walk and good drink and food. We had breakfast in the morning both days and it was very good and the dining room was kept spotless and a great selection of items. The room was a decent size and also clean with a very comfy bed. There are a couple of strip malls in the area so you can get whatever you need.

"Great Staff!"

5
15/10/2018

We very much enjoyed our stay here. The staff are very accommodating and breakfast is excellent. The area is safe and easy access to the freeway. The facility is clean and well maintained. I would recommend this hotel to my friends.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are happy to hear you were satisfied with your stay and look forward to accommodating you in the future.

"Basic stay. Creeking floors."

2
13/10/2018

Good basic stay off freeway. Ample parking. Small eateries and gas station next to property. Hotel clean and well kept. Some areas showing age. Daily breakfast good, basic, hearty. Dining room and play room with ample seating for breakfast. Property looks to have had a renovation done some years ago. Still looks good. Clean, kept, and feels safe. Swimming pool and jacuzzi looks clean and maintained and are equipped with hoists for those in wheelchairs wishing to get in and out of the water. Insert praise and applause for this here. . Few problems experienced: . 1. Noisy creaking floors above us. Room above guest room 201 needs to be looked at. You could hear every creaking footstep guests made up there. Condition reported to front desk. Highly doubt if report made it to property management. Same report being submitted to BW corporate offices by this author. Please avoid room 201 until condition rectified. . 2. Cabinet door where refrigerator is housed is missing. Refrigerator noise when compressor kicks in. Odd how housekeeping missed this during room check. . 3. Refrigerator in lobby next to front desk is very loud. Rereigerator motor heard throughout the lobby and waiting areas. Odd how property maintenance missed this. . It is what it is. A BW Plus..Clean..Safe..Comfortable..Ample breakfast.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback.

"Not great"

3
05/10/2018

Toilet ran all night. Spots on sheets. Filled with loud kids running amok like they live with wolves. Check in dude was super nice. He should probably find a better property to work at. Where does that terrible bacon come from

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback. We value your opinion and use your feedback to better the stay of our future guests.

"Was a better property years ago"

3
01/10/2018

Not sure why this is a BW Plus property. Nothing outstanding. Not the greatest location....but clean and comfy with a very good breakfast. Would rate it a 3.5 if I could.Really skimpy on the towels in the room.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback. We use this information to better the stay for our future guests.

"Wide Variety for Breakfast"

5
16/09/2018

This hotel is clean and comfortable. The rooms are a nice size and our King included a couch and table. All counters were a granite type. Wifi was free and good. Our bed was comfortable. The really good part was the breakfast which included cereals, eggs, bacon, sausage but also included lots of extras like yogurt, waffles (with strawberry topping), cheddar cheese, bagels, muffins, etc. There was lots of room to eat. The lady looking after it was working diligently.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your review! We are happy to hear you enjoyed your stay!

"Spent 4 nights at Inn on golfing trip enjoyed our time tremendously"

5
14/09/2018

Checked in and was delayed slightly while the staff went our of their way to assist other travelers who were having issues which were ultimately resolved satisfactorily. Most impressive. Our reserved rooms were ready and check-in went smoothly. Rooms are very nicely decorated and very clean and of a good size. Excellent TV and large choice of channels. At 5.00 pm we were treated to a happy hour in the lounge area with drinks of all sorts and a nice selection of snacks. Event was well attended to hotel guests and was a very relaxing way to wind down after a day of golf. The bartender was exceptionally attentive to the guests and made sure everyone's drink was full. Breakfast was good with a wide selection of hot and cold dishes. Pool and hot tub were well kept and good to use.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you Joan for your review! We are happy to hear you enjoyed your stay! Looking forward to accommodating you in the future.

"After wedding stay"

4
09/09/2018

The room was nice & clean with a good size mini frig & microwave. Bed was comfortable & free wifi. Maintenance & touch ups would be good to give the rooms a clean new look. Did not use pool or breakfast.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your review Stephen. We are glad you enjoyed your stay. We are working on some upgrades for our rooms, hopefully you can see the progress in your next stay. Thank you for choosing the Best Western

"Great location"

5
27/08/2018

Super hotel for the money and location, just over the border from Coeur d'Alene on the Interstate 90. Very comfortable & quiet room along with a fantastic breakfast and Happy Hour Monday - Thursday.. Would recommend this hotel all day long.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your review! We look forward to accommodating you in the future!

"One Nighter"

4
26/08/2018

We stopped here on our way from Montana out to our beach place in WA. Easy access off the freeway. No significant highway noise in our room. Kids and people in the hall sounded a bit loud but overall quiet and peaceful. Quietest would likely be the 4th floor. Pleasant staff, very accomodating. Toilet/shower/bath self contained in a fairly small area (~ 4.5 x 5.5). Sink, mirror, etc near entrance to room. Complimentary soap very nice. Nice sized room with a comfortable leather couch, desk, roller chair. Flat screen tv with fridge & microwave under in cabinet. King bed that is one of the most comfortable I've slept in. Nice linens. I'm happy to know we are staying here on our return back to Montana in a couple weeks.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your review.We look forward to accommodating you in the future!

"Worst Hotel"

1
22/08/2018

This hotel is old. It smells like puke and their best room was nasty. Staff did their best to be accommodating but it was gross. Cleanliness is not a priority at this hotel. Breakfast was terrible. Powdered eggs were used. Coffee was great. Would never go back.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-755-1111. Sincerely, Jillian O'Neill Assistant Manager Best Western Plus Liberty Lake Inn

"Very poor security measures"

1
14/08/2018

If you do not care for your personal belongings this is a hotel for you! We had two instances. Stayed here for two nights and Upon check in we were given room keys. When we opened the door to “our” room it was occupied with someone else's belongings. We immediately returned to the front desk and were given another room. The following day we went to Silverwood (which was great) and upon returning later in the evening our suite door was open approximately 8”. We went into our room carefully (in case someone was inside) and found the radio from hotel staff left behind. Our door likely being left open for at least 6 or more hours. I did notify the front desk and returned their radio. They apologized and said they would follow up with the employee. No further follow up with myself or explanation. I rarely complain but needed to post this to protect your self. This hotel needs to have a serious review of their policies because two incidents of similar nature in one visit is a serious concern for all. Be careful where you stay!!

"business"

5
07/08/2018

Great break, love the walk over the freeway, lots of parking and restaurants around. The helpful desk help was a big help and had great suggestions. Breakfast was well covered and the help had smiles.

"Great stopover on the way to Seattle "

5
07/08/2018

We always stop at this hotel, great accommodations, very nice staff, e celebrate breakfast and close to a couple of very good restaurants. Rooms are nicely equipped with lots of room. Great value for the money.

"We made a very wise choice"

5
06/08/2018

We flew into Spokane, WA and were on our way to ID and MT. Liberty Lake is not far outside Spokane on I-90E with BW lodging prices slightly less than those in the city. Staying there shortened our longer drive the next day. What a lovely hotel! I've nothing bad to say about it. The pool is adjacent to the registration desk. The entrance is at the opposite end, but there's a window in the wall between the pool and the desk, which made me comfortable. Sometimes I swim alone. Not during the stay, though. The pool is larger than many hotel pools and was being used by a number of very nice guests. The water was a bit chilly when getting in, but I warmed up quickly when I began to swim. The rooms were a good size for three adults and two queen beds. I've nothing bad to say about the breakfast buffet; nothing at all. The staff could not have been friendlier. They transmitted a hometown feel. The Assistant Manager, who, for all intents and purposes is now the manager, was there when we checked in and also when we checked out. Although she was on top of things, there was no feeling of dominance. She and every employee were not above performing whatever task needed attention and immediately stopped whatever was being done to attend to a guest's needs. This was a team effort in which every employee I encountered had a vested interest.

"Excellent hotel between Spokane and Coeur D'Alene"

5
26/07/2018

I've stayed here 3 times, most recently in July. I've always booked a king suite, and the rooms have been clean and comfortable. The free breakfast is hard to beat. They have biscuits and gravy, eggs, sausage, bread, bagels, muffins, fresh fruit, and a variety of cereal. The staff has always been polite and helpful. I recently had an issue during my July stay where they accidentally double booked me and charged me for two rooms. I made a couple calls to speak to the manager, and after explaining their mistake, she promptly refunded the second charge. The manager and staff were polite and helpful throughout this matter. I highly recommend staying here if your visiting the area, or just looking for a room for the night!

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Dave, I appreciate you taking the time to send us a review! We are so glad you have enjoyed all of your stays with us, and we look forward to seeing you again, hopefully in the near future!

"Good location, nearby to restaurants, gas"

4
12/07/2018

We picked this hotel as it was between Spokane and Coeur d'Alene. We were happy to find 3 walking distance restaurants and a gas station/convenience store right next to the hotel. When we arrived, the front desk person was no where to be found. She came out from the back on the phone and was on the phone during the check-in. She did indicate my BW Rewards status (thanks!) and did let me know they forgot to have housekeeping set up extra towels as requested, but there were brought up to the room soon after arriving. I was happy to get to checked in early. Every time we went by the front desk though (we stayed multiple days) the front desk was backed up with 1 person who was often on the phone and helping check folks in. Not a great system. I will say we didn't get a great room view-wise, but it was a little too warm to keep the curtains open anyway. The room was clean and cool. Somewhat awkward with the 2 large chairs and small table, but spacious enough for our family of 3. Housekeeping was quick each day and were friendly. I was so happy at breakfast to find both gluten free and dairy free items. Thank you! We also enjoyed the coffee and water available throughout the day and also took in 1 week night happy hour which was fun and appreciated. Great snacks and drinks from a friendly, efficient server. The pool sadly was cold. Very cold. No one wanted to go in, but the spa is not allowed for children. So we had told our kiddo there were be swimming each night but instead we found a nearby park with a splash pad and did that instead. Overall, I would recommend. Good location. Nice amenities.

"Great location if you are trailer/RV shopping in Spokane or visiting the Spokane Mall"

3
11/07/2018

This is a great location if you are RV/Trailer shopping as there are 4 major dealers within a mile of this BW. Our double queen room was comfortable, clean and quiet. Good hot breakfast choices and a happy hour with free drinks in the evening. Maeghan the front desk staff was doing a great job of double duty at the desk and working the bar for Happy Hour. Bathtub spout did not shut off completely so they are wasting a lot of water. While the pool is indoors, my wife said it was really cold to swim in. Would stay here again if I am in the area. Area feels safe with lots of eating choices close by.

"Adequate. Quiet. Affordable"

4
10/07/2018

Close to I-90. Beds were very comfortable. Small room with two queens and two chairs packed into them. Double vanity/sinks are outside the bath/toilet, which actually worked very well for our two adults and two kids. One elevator which is very overworked in the mornings as housekeeping is out very early and they use it too. Inside Pool looked nice and is in good location. Breakfast was typical fare but had potatoes which was nice. Good waffle maker. Breakfast staff hid in their alcove talking the entire time we were present. Guests were all nice enough to do their own busing. Ice machine wasn't working properly. Halls, floors shows some signs of wear for a new hotel. Overall, good. I'd stay again.

"Reservation Issues, Poor Mgr. Response"

2
03/07/2018

Booked 2 separate rooms through Booking.com, a sales channel Best Western has chosen to use. Arrived and told only had one room. After much discussion, clerk went back to see mgr. who was in pool area. She required me to go out and get my reservation which I did. The reservation was one page, had two separate rooms clearly delineated (Double with 2 queen beds and a king suite) under ONE CONFIRMATION NUMBER from Booking.com. Clerk who had only been employed there 1 week went back to mgr. and informed her of confirmation and relayed my strong request that she come out and talk to me. She refused. She required this confirmation before she would allow her clerk to assign the second room!!! Clerk then assigned the two rooms. A little later mgr. came out to front desk but refused to acknowledge me or talk to me!!! Great customer focus especially in front of a new employee. This entire process took almost a half hour with 6 people sitting in a hot car in front of hotel!!! Other issues included smoke alarm in king room had been removed and only wires dangling from ceiling; ice maker on 3rd floor not working; noise from above with kids running around room and hall. To be fair, Jill the overall assistant mgr. was extremely apologetic for her mgr's actions at check in and provided a credit for our troubles.

"Good hotel, but with some minor problems"

4
28/06/2018

2 adults and 2 children stayed 2 nights. We had a double queen room. The room was laid out nicely and came with two lounge chairs and a double vanity outside the bathroom. The room was very clean and the beds were comfortable. The A/C seemed to function well. Breakfast was your usual fare and I give kudos for the lady attending to it as she was constantly smiling despite a huge crowd. The toilet constantly ran, the tub filled when the shower was used and there was no fixture over the bathroom light. We also returned to the hotel in the evening, planning to swim, but were greeted by a sign indicating it was temporarily closed. We also had to go to the front desk for tissues and enough towels and wash cloths. We would likely stay here again.

"Unacceptable room maintenance"

1
21/06/2018

In the past I stayed often at this Best Western. Not anymore, after the last weeks experience. After check in on Saturday I walked from the lobby to the elevator and noticed an ugly bed sheet tacked to the wall partially covering a big hole. I assume that some work was done on the wall and needed to be covered somehow. The hotel room looked nice, the bed couch a little worn. The bath room light did not work properly. It flickered like crazy. No big problem, I am a practical person. I removed one of the defective fluorescent tubes. Now the light was a bit dim. Not a big problem. I used the desk to do some reports on my laptop. I noticed that the arm rests on the chair were loose. The next morning, I told the front desk person about the light and chair. I was told that the problem would be taken care of. On Sunday at 7 PM I returned from work and nothing was taken care of. I called the front desk and was told that the maintenance person was in my room and was not able to find any problems. Fine with me. These were minor problems anyway. Later on, I finished a work report on my laptop and felt a sudden sharp pain on my upper leg. I inspected the chair more closely: Hotel maintenance (Unless the chair came from Goodwill) attempted to fix the loose armrests (usually attached by threaded metal screws ) by driving 2 wood screws into the chair seat. Since they were too long they were poking the person in the seat (me). I see great potential of injury for a child playing on the chair. And overall this is a totally unacceptable way of fixing things in a hotel. I went to check out the next morning. Next to the front desk, in the laundry room there was a young woman, folding sheets. I asked her for the hotel manager. She told me that she is the manager. I again explained about the problems especially about the sharp wood screws in the chair. She told me that there is no hotel maintenance working on Sundays. So I was lied to when I called the front desk on Sunday. She was very apologetic and discounted my room. 5 stars for her. Also 5 stars for the breakfast selection, coffee and the kitchen staff! Overall it seems that the hotel has declined since last year in regards of up keeping and maintenance and I will not book it again.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff I would like to again extend to you my most sincere apologies regarding your recent stay with us.. I did address these issues you brought up to me at check out immediately after your departure. I am glad that you enjoyed the other aspects of your stay, I hope that there may be a chance of having you stay with us again in the future so we may provide you with the exceptional service and quality that we strive for. If I could possibly be of any further assistance please do not hesitate to contact me. Thank you and have a great day!

"Great over night rest"

5
08/06/2018

This place is clean, quiet, and convenient to a good restaurant. Excellent bed.Nice to have an elevator. Location is good for our purposes when we travel from Montana to the coast. We will stay here again.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to leave a review! We are glad you enjoyed your stay at our property and we look forward to seeing you again!

"Great staff but need to do a bit better on the cleaning."

4
04/06/2018

We stayed one night on our way through. Staff are really helpful and pleasant. They needed to spend a little more time on the rooms. There was toothpaste in the sink and toilet paper in the toilet. Furnishings have seen better days. All in all though I can't say it was a bad experience and I wouldn't refuse to stay again. We really enjoyed the breakfast.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback and I do apologize about the issues that you encountered during your stay.

"Beautiful views!"

5
29/05/2018

Upon arrival the gorgeous views began. The property is lovely and the staff was very welcoming. Erik took great care of us with check in and lots of explanation of what was on the property. Service in the restraunt and bar were excellent. But the view from the restraunt and bar was the best! We sat inside near a wall of windows with a view that couldn't be beat! Our room looked out over the Columbia river. We sat on our deck and watched birds and boats. So relaxing! We will definitely be back!!

"Good location, between Spokane and Coeur d'Alene"

4
27/05/2018

This hotel is in a fairly quiet location. Stayed here over Memorial Day weekend, and the hotel was full. The front desk staff was very nice. Breakfast was great, the beds were super comfortable. AC / heat unit had a fan with a continuous option, very helpful drowning out the noise of guests with stomping and screaming children. They allowed dogs with no extra fee, and there was plenty of room to walk the dog away from the hotel. My only complaint is that the cleaning staff did not come around until about 4:30, at which time we no longer wanted maids messing around in the room.

"First Time Stay at This Property"

5
18/05/2018

Most of the hotels in this area are very close to I-90 so I was pleasantly surprised at how quiet this property is! Very comfortable room; nice size. Great staff. Very happy! Will stay here again as the need arises.

"Good place"

4
18/05/2018

Love the location . Everything you need nere by. Funny part is theres a 5 star restaurant in the strip mall right next to hotel lol. The staff is frendly and for reward mebers during the week they give a glass of free wine

"Great Hotel"

5
14/05/2018

Great hotel, fantastic breakfast and great location. The staff was super friendly and very helpful. The room was nice and the hotel was close to many restaurants and shopping in the area. If you are in the area I highly recommend this place.

Jill O, Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are so glad you enjoyed every aspect of your stay at our property! We hope to see you again soon!

"Vacation stop"

5
24/04/2018

Good location, friendly staff, good chocolate chip cookies & a great breakfast. Only problem was closet door could not be opened & repair could not be made till the next day. Pool & hot tub were very clean

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback!

"one of the best"

5
22/04/2018

I travel for a living and this is one of the nicest hotels that I've stayed at. The staff is very friendly and helpful. The rooms are very nice and clean. I've stayed at this location twice and both times have been great. Its close to food and in a quiot location close to hwy.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback and thank you for choosing to stay with us! We look forward to seeing you again!

"What a great staff team!"

5
21/04/2018

We really enjoyed the staff team at this property. We were exhausted upon arrival, and the young lady on the desk was such a welcome site - bright, warm, friendly with a glowing laugh... she is a treasure. To be honest, many deficiencies in a property can be overcome by welcoming staff. While we didn't partake, the site hosts a 'happy hour' for guests on weekdays - nice touch! The breakfast room was spacious; they also have a pool table for guest use. The pool appeared clean and clear - we didn't use it, but it looked very inviting. The room had a little older case goods, but was comfortable overall. The bed was great - we both commented on it the following morning. Room was quiet, and we slept well. Separate vanity/WC helps in getting ready in the mornings. We have stayed here before, and will stay again in our travels to the area.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We greatly appreciate your feedback, and we are so glad you enjoyed your stay with us! We look forward to seeing you again in the future!

"Handy and friendly "

4
09/04/2018

The staff had our room early and the room was clean and very comfortable. They have breakfast and after hours bar and pool table. Our room was clean early as,we're visiting kids that's important. Great restaurants and stores close by.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback, and we are happy to hear you enjoyed your stay with us!

"Best stay ever"

5
04/04/2018

We had the best stay ever here. The staff is courteous and friendly. Took very good care of us. We enjoyed the pool with our family. The breakfast was great with lots to choose from. The location was great and it was quiet. Clean rooms and comfortable beds. Excellent staff.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you Deanna for your kind words! We are so glad you enjoyed staying with us and we hope to see you again soon!

"Overall good stay"

4
21/03/2018

Good stay in good location just off I-90, with plenty of grocery/restaurants nearby. Rooms have individual Heat/AC units on the wall, and had trouble controlling temp. Sofa beds not very comfortable, but acceptable. Decent pool and nice social/gameroom off lobby.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to provide us with your feedback. We are so glad you enjoyed your stay with us and we hope to see you again soon!

"Great hotel for the price"

4
09/03/2018

I was hesitant to stay at this hotel because of it's location right off the interstate - but was pleasantly surprised. The hotel was clean, the rooms were clean and in decent shape and no road noise. The beds were incredibly comfortable - which I would have never expected at this hotel. The bed platforms stuck out pretty far which was a tripping hazard (several times) and made it hard to maneuver around the room with more than one person. The only thing I didn't like about this hotel was the strong air freshners in the lobby/main floor. It was flowery and very strong - but thankfully didn't seep up to the 2nd floor where we stayed. I may have had to ask to change rooms if we were on the 1st floor. For the price - I'd stay at this hotel again.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay and I do apologize about the strong lobby air freshener! Some of the scents are stronger than others, please feel free to let the front desk know next time if it bothers you. We hope to see you again soon! Have a great day.

"Reasonable rates/Reasonable location"

4
04/03/2018

Property is located about 15 miles east of Spokane Valley just off the expressway. It was less expensive than staying in the valley, and worth the travel. Room was large and clean although the mattress and pillows were a bit too firm for our liking. Since there were six pillows on our king sized bed, maybe they could be hard, medium, and soft?

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We will take your suggestion on our pillows into consideration, to make future guests more comfortable. We hope to see you again soon and have a great day!

"Not bad for the price , breakfast was ready early.."

4
17/02/2018

Bot a bad stay , and the breakfast guy / desk clerk was friendly and had it ready about a half hour early! A few kind of iffy things though .. A plastic plaque sitting on the shelf with the prices that they charge if items are stolen or broken ,, The other was a label prominently displayed on the toilet "Hold handle down to complete flushing" - Makes me wonder exactly how long the toilet wasn't working properly! By the time they printed the label , I could have fixed the toilet!! It isn't exactly rocket science! Included pics of both..

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback. I will be addressing these issues you experienced directly. We hope to have the pleasure of having you stay with us again so that we may provide you with an excellent experience!

"Bedframes too big for the room"

4
02/02/2018

This is a nice, clean hotel in a quiet area. I will be staying there again soon for business. However, they have put these HUGE bedframes in rooms that can not accommodate them. We were constantly hitting our legs on the corners or tripping over them. They take up too much of the already small space...this was a very poorly thought-out purchase.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are disappointed to hear that your experience with us wasn't completely satisfactory. I will see what we can do to fix this issue, and we look forward to seeing you again soon!

"My first choice when in the area."

5
26/01/2018

I travel often to the area...this is my preferred place to stay. Clean rooms, great beds, personable staff and a great breakfast. I was given a room across from the pool area and there were lots of kids yelling and having a great time... but I wondered if I would hear them from my room. When I opened my door, I noticed that there was sweep on the bottom of the door that sealed out any outside sound. Great attention to detail!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon!

"Nice Stay"

5
09/01/2018

Comfortable, clean, convenient and affordably priced. We had a block of rooms reserved for a volleyball tournament at the HUB. The hotel is just a short drive from the tournament facility. It is a very accommodating hotel for families and team events. We were very pleased with the amenities and atmosphere. We will be back.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We enjoyed accommodating your team and look forward to having you guys again!

"Great alternative when needed"

4
07/01/2018

Illness in our LIberty Lake Family, made us consider an alternative. This was a perfect place for us. Clean, comfortable beds, with a nice breakfast. The staff was very friendly and helpful. Would stay again in a heartbeat.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback!

"Great location, Friendly Staff, Comfy beds"

4
29/12/2017

Our choice for an overnight break on long drive to Montana. Easy stop right off I90. Love that our dog can stay w us and free breakfast. Nice comfortable beds. Quiet. Please fix hot tub for our next stay!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
thank you for your feedback. We are glad to hear you enjoyed your time with us, and I do apologize for the hot tub being down during your stay. We look forward to seeing you again soon!

"Great Stay, Great Location"

5
28/12/2017

We often stay at Liberty Lake BW when we are on a bike trip. Always happy with everything. Good hot breakfast, comfy bed, gas station and Restaurants right next door which is nice so we can get out of our gear and walk to supper. We will be back.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback and we look forward to seeing you again soon!

"Clean, Quiet and Convenient"

4
27/12/2017

Great staff and a great Happy Hour Host! He enjoyed serving guests and made you feel as though you were family and was "at home". Hotel was very convenient to shopping and eating. Staff were very friendly!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for providing us with your feedback, we love receiving kind words about our amazing staff. We hope to see you again soon!

"great experience"

5
22/12/2017

I was in town for business. My experience with this hotel was very nice. the happy hour was a nice bonus to my stay. the staff was very nice. The person I was traveling with we had the option of moving 25 miles closer to where we were working, but with the experience and the added benefits such as happy hour was a good reason to stay!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are glad to hear you had an enjoyable stay with us! Thank you for your feedback!

"Great Staff Good Hotel"

4
03/12/2017

Stayed 9 days at this hotel. Hotel is good, bed above average, breakfast: above average, staff: professional and friendly. I would recommend it if staying in Fairbanks. Pool was out of service. Hotel décor is old and somewhat dated but comfortable.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback!

"Very nice BEST WESTERN"

5
21/11/2017

We had a great nights stay at this best western. Location is nice and close to the interstate with easy off and on. Very nice hot tub and pool. Very nice breakfast. Would stay here again next time through.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We look forward to seeing you again.

"shopping"

4
20/11/2017

The room was decent,roomy enough . the exercise room was ok. Breakfast was good,Sunday they make you omelettes. I have stayed more than once and will stay again. Close to Freeway so easy access, and a couple of decent restaurants within walking distance

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to provide us with your feedback. We are glad you enjoyed the amenities we offer, as well as the surrounding area. We hope to see you again in the near future!

"Comfortable accommodations"

5
19/11/2017

Very clean, well maintained hotel. Breakfast is good, have real scrambled eggs & selection of breakfast meats. The desk chair had a loose arm, called front desk - within five minutes it was replaced. Great response to a minor issue!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We strive to provide all of our guests with a superior experience. We are so glad to hear you enjoyed your stay, and we hope to have the pleasure of seeing you again soon!

"Friendly Staff, Clean Rooms and Happy Hour"

5
19/11/2017

The staff at this property is extremely courteous and attentive. I'm not sure if it is a regular occurrence, but the night we stayed at this hotel, there was a Happy Hour. Best Western Rewards members received two free drinks. There was wine and beer. The gentleman working the bar was extremely courteous. The breakfast in the morning was well-organized and kept clean. I would definitely return to this location in the future.

Brulee H, Owner at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are so glad you got to enjoy Happy Hour, which is a week night treat for all our rewards members. We hope you'll come back and enjoy some drinks on us again soon!

"Ok for quick stay"

3
14/11/2017

We chose this Hotel because the Holiday Inn Express was full for our date of travel but all and all it was a quiet and comfy room. The king bed was just right and room was clean. We had our dog with us and I expected to pay a deposit but learned on check-in that Best Western no longer charges for pets. The pool had just been cleaned and refilled so the water was still chilly, hot tub was not very hot but 5 year old granddaughter preferred swimming in it rather than the chilly pool. I would consider staying here again.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback. We always enjoy having our furry friends stay with us, however I do apologize about the maintenance we had going on with our pool and hot tub during your stay. We hope to see you again soon, so we may get the chance to provide you with an excellent experience.

"Comfy Beds"

4
14/11/2017

We had a very nice stay at this Hotel. Breakfast was great with fresh omelets available as well as a wide variety of other breakfast foods.. Something for everyone. The bed and pillows were super comfy cozy! Very Clean!

"Liberty Lake Best Western"

5
13/11/2017

Great hotel. Good location and easy to find. Very clean rooms and hotel overall. Friendly staff. Breakfast was hot and very good. Coffee was of good quality. The kids enjoyed the pool and spa. The beds were very comfortable.

"Great nights stay!"

5
12/11/2017

We were in the area for a basketball tournament and we had several friends and family staying here. It was a great place for all of us to gather, the kids to swim, relax, and enjoy the fitness center. It was also nice having the restaurant next door.

"excellent experience"

5
06/11/2017

Very nice experience. Our room was quiet. It had a comfy bed, and nice shower. the breakfast was very nice. Eggs, meat, biscuits and gravy also, fruit, yogurt and waffles. Check in went very smoothly. We really loved the hot cookies :)

"Great staff"

5
05/11/2017

Rooms were great and so was all the staff. I will defiantly stay at this hotel again if I am ever in the area. All the staff went above and beyond. Thanks for making my stay great. The pull out bed was really springy. But other than that it was awesome.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to provide us with your feedback, we really appreciate it! We love recognizing our staff for going above and beyond for our guests. We hope to have the pleasure of having you stay with us again soon.

"Highly Recommend"

5
28/10/2017

My second stay at this property, was even better than my first. Great staff, clean property, excellent room. Quick access to I-90 without the traffic noise. I found the breakfast to be top notch. A hockey team (literally) ate in the room and they had enough food and space for all the guests.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are glad you enjoyed your stay at our location, and we hope to see you again soon!

"The BEST...Best Western!"

5
28/10/2017

Outstanding and remodeled hotel. Nice services...There was a complimentary Happy Hour (beverages & appetizers). Also, a very nice breakfast. Nearby restaurants and grocery stores. Quiet! You WILL enjoy your stay here!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
WOW! Thank you so much! We appreciate your feedback and we love seeing great reviews from our guests! We are so glad you enjoyed your stay with us, we hope to see you again soon!

"Fresh baked cookies"

5
23/10/2017

We had an enjoyable stay. Hotel was super busy and that created noise in the hallways and stairwells, but to be expected to some point. We were very surprised to find the front desk staff had baked some cookies for hotel guests as they arrived back from their days excursions. Yummy!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for taking the time to provide us with your feedback, we are glad you enjoyed the cookies as well as your stay. We hope to see you again soon!

"holiday vacation"

3
20/10/2017

Staff friendly Hotel needs a update we have stayed here many times, we now see the wear clients should be told if pets are on the same floor, as spouse is extremely allergic. Noise of a barking dog Breakfast and happy hour are good A note to all Best Western Hotels...please provide some smaller pillows for neck and spine problems, we always have to bring our own. Some pillows are far too big

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback. We do apologize about the fact that you weren't aware of any pets on your floor. As a pet friendly hotel we do love our furry friends and try to keep them on the 1st floor, depending on availability. We also have extra pillows of different sizes available on request. We hope to have the pleasure of having you stay with us again so we may have the chance to exceed your expecations.

"A place you'll want to stay!"

5
19/10/2017

Warm cookies on check in and a great hospitality happy hour! Nice recreation lounge with pool table and several big screen tv's for watching several different sporting events. The beds were firm with a pillow top for softness. AC unit very quiet. Staff all very friendly and accommodating.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are glad you got to enjoy the wonderful amenities we have to offer. We hope to see you again in the near future.

"Liberty Lake BW"

5
19/10/2017

I always stay at this BW when in Spokane or passing through. I like the location a way out of town but with handy Interstate access and it's a quiet location. The Staff was friendly and helpful. The room was clean and good size. The bed was very comfortable and I slept well. The breakfast was excellent, lots of variety. With eggs cooked to order. The price was very reasonable.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We thank you for your feedback and are so glad you enjoyed your stay with us! We look forward to seeing you again.

"Business Stay"

3
18/10/2017

Stayed during a business trip. The room was clean but the walls and paint were very scuffed up and marked up. It was comfortable enough for a short stay. Three was a nice restaurant across the street. Easy access to the freeway. And the check in was very friendly.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, I do apologize about the rough interior, we are currently working on updating and touching up our rooms. We hope to see you again in the near future!

"Such a dirty place"

1
17/10/2017

We need a plsce with s hot tum drove 20 miles back just to get one but it wasn't working. Room had viable dirt on surfaces & floor tub had dirt ring & white powder on sides & floor dirty enough we didn't use shower

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are so sorry you did not enjoy your time at our property. We appreciate your feedback to consider for our future guests. We are disappointed in your experience, if you would reconsider staying with us again please reach out to our property manager to discuss options for a future stay.

"Convenient"

4
12/10/2017

Conveniently located near the freeway and Washington-Idaho state line. Staff are friendly and facilities are clean. Breakfast are ok; biscuits and gravy were good, usual hotel scrambled eggs, sausage and bacon; Danish and pastries weren't fresh. Pool and Spa heater broke and weren't heated which was never fixed the entire time we were there. Overall, it was a good experience.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are glad you enjoyed your stay and I do apologize about the pool and spa being down for maintenance during your time here. We appreciate your feedback, Phillip.

"Clean, Friendly, and great breakfast"

5
12/10/2017

We stayed here on a weekend shopping trip to Spokane. Since we drove over on Friday night, the location was excellent as we didn't have to navigate the Spokane traffic until Saturday morning. The front desk staff was extremely friendly and accommodating. While our "special requests" were not guaranteed, all our requests were fulfilled to our satisfaction. The rooms were clean and the beds were comfortable. The breakfast was excellent although the room was crowded and we had to wait for a table to clear out. For price and convenient location, I give this hotel a Very Good.

"Good choice for Spokane area"

5
09/10/2017

We chose this hotel because it was a little further out so we expected it to be quieter. And it was. Would stay here again. King room was great. Even though the hotel was full, it was pretty quiet. Exercise room was nice - treadmill worked great. There was a full hot breakfast with pork patty, scrambled eggs , gravy and custom omelettes on demand. I would be happier if BW committed to having more healthy options like organic granola, plain yogurt, cut up tropical fruits, organic whole grain bread, etc. Difficult for vegans like myself to eat well - no potatoes for example. Who eats gravy for breakfast? Overweight people of course, which the breakfast room was sadly full of. I think people would eat healthier if there were healthy options on offer. Even the oatmeal was instant and sugar loaded. I would love to see BW make a commitment to serve healthy foods. You would have my total loyalty.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your response on your recent stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best staff ever!!"

5
08/10/2017

The hotel staff are amazing!!! They are so polite and caring!!!!! This alone would make us go back. The breakfast is so good too! We had the family suit. It is big!! Never expected a room that large. It has a separate room with an actual door. There is space to walk around in the room-not cramped for 4 people and 2 of those are teenagers. There were some issues in the room, but the hotel staff took care of it right away and will continue to make improvements. Sofa bed is being upgraded soon and a rollaway worked good as a substitute for it. The main beds were really really comfortable! I would go back and recommend this hotel to anyone!! It was clean and I can't emphasize enough how great the hotel staff were!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you Sheila for your feedback! We are so glad you enjoyed every aspect of your stay, and we love to hear great things about our staff! We hope to see you again in the near future.

"Needs work..."

2
08/10/2017

Well I needed a place and booked this place months in advance, I was going for a job interview because my wife and I were moving to spokane and needed a place to do our research and get a great night's sleep. The bed was very uncomfortable like the springs were shot, the bathroom tile was dirty, the internet was horribly slow, and the breakfast including coffee was garbage like they don't know how to make anything have flavor. John at happy hour was the best thing that place has going for it and I would probably only return to come see him as he made our stay the only thing that was great. The pool table needs to get repaired as the felt is horrible and the pool cues are all trash.Hot tub was missing dial to get the jets going

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Damien, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Comfortable Stay"

4
02/10/2017

Room was clean. Bed was very comfortable. The fresh cookies at check in were a nice touch too. The price was very reasonable compared to other hotels in the area. The breakfast offerings included eggs, bacon, sausage, fresh made-to-order omelettes, waffles, fresh fruit, cereal, yogurt and beverages. I am in the area on a regular basis and will make this my first choice whenever possible.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, we are glad you enjoyed your stay with us and we look forward to seeing you again in the future!

"Clean, reasonable price"

3
01/10/2017

Each year for last three years have stayed at this motel: rates are very reasonable and motel is clean and quiet. Room attendants fell below expectations this trip, missing one day entirely and neglecting to check on soap, cups, wash cloths, etc. on other days. However front desk was more than willing to supply. BW member nights have improved on snacks and wine / beer offerings. Excellent host for the "happy hour". Mattress in need of replacing.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I would personally like to apologize for the issues you experienced during your stay. Our team constantly strives to provide each of our guests with an outstanding experience. I do thank you for providing us with your feedback. If I can be of any further assistance, please do not hesitate to contact me.

"Well worth the money"

5
28/09/2017

The liberty lake Best Western is all about the guest. They provide exceptional service and amenities. There is a wonderful breakfast area which serves happy hour and pool and a setting similar to recreation room with wide screen tv. Guests are invited to use the pool 24 hours a day. The staff is always cheerful and helpful. I would recommend this motel without hesitation.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! Our team strives to provide every guest with a great experience. I am glad you enjoyed your stay and hope to see you again in the future!

"Home away from home"

5
26/09/2017

The staff is always wonderful. They handle any issue from maintenance to billing in a quick and polite way and attitude. It's not home but they treat you well and make your stay away from home as stress free as possible.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you David! We look forward to seeing you again soon!

"Liberty Lake Best Western"

4
23/09/2017

This Best Western was clean and the Breakfast is very good. We were tired after a very long day. It was good to see a smiling face at check in. The food was sufficient. The people taking care of the Breakfast were very cordial.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We appreciate your kind words

"This BW Tops Them All"

5
23/09/2017

This Best Western is very consistent in superior quality when compared to other Best Westerns. The bed is comfortable, the staff friendly and courteous, and their breakfast is hot and delicious. Although we missed the omelettes which are prepared Saturdays and Sundays, the scrambled eggs with ham was delicious and superior to other BWs. We look forward to an opportunity to once again stay at this BW.

"pleasantly happy"

4
22/09/2017

We arrived 2 hrs. early and were able to check -in. Our room was nicely decorated, clean and quite large. The bed and pillows were very comfortable. Staff was pleasant and friendly. We enjoyed the breakfast....waffles, build your own omelet and the other usual breakfast items. Price was very reasonable. I would definitely stay here again.

"Love warm cookies"

5
18/09/2017

Was a great stay from the moment we walked in the door. Was greeted with warm cookies when we walked in the door. The pool was relaxing and clean. The breakfast was very good and the omelet bar was unexpected.

"Awesome stay!"

5
16/09/2017

Beautiful BW all around! Best breakfast and omlette ever! Thanks Lori and thanks Maureen. Very clean, very quiet and very convenient. Nice decor and guest king room well set up. Eeven had happy hour Monday through Thursday with a couple of complimentary beverages. Thanks BE!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your kind words! We love recognizing our employees when they go above and beyond for our guests. We appreciate your feedback and hope to see you again soon!

"Doing it right!"

5
15/09/2017

This hotel has the corner on customer service. Honestly they do hospitality very very well. So they don't park your car, and you don't have a bell boy to tip, but from the moment you walk in you know you are welcome. Friendly helpful caring staff greet you. And most amazing of all they have a free happy hour {4 - 7pm} where they serve you wine, beer and food! Yes it is absolutely free. There is a 2 drink limit, but this is unheard of anywhere else. Rooms are clean, comfy and spacious. This will be our Spokane Hotel. We traveled for 1 month, this was the best hotel. Not because it was fancy, but because it was friendly and caring.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We appreciate your kind words and hope to see you again soon!

"Not a Great Stay"

2
14/09/2017

We stayed at Best Western Plus Liberty Lake as it is a short drive to Coeur D'Alene, ID. It is not worth the price. It is close proximity to the resorts, so you are paying for location. I chose this for their 24 hr large indoor pool/spa. The pool was supposed to be heated. It was not. It was under 70 degrees, not warm. The water was filmy, the pool didn't seem clean. The spa was closed, yet no indication on their website or when I called prior to making the reservation. Also was not told at check in. Check in was another story. Upon check in was told they were booked solid. I told her I had a reservation, which she never asked. She was on the phone and never did end the call or put call on hold while checking me in. Provided wrong directions to parking, elevator and where our room was located. Breakfast was not good. Stale cold cereal, cold overdone rubber egg discs. Mold on the cheddar cheese slices. Bread for toast was also stale. An off brand yogurt, when I read label it didn't have real fruit. Strawberry was chemical induced. Seattle's Best coffee was really good. The rooms were crammed with too much big furniture. The sink/vanity was against the wall and across from the toilet/shower room. Had a room w/2 queen beds. The bedframes were very large. This left about 3 inches of a walkway between the end of the bed , floor and where vanity was placed. There was only room on one side of each to enter/exit. One of the beds was up against a pony wall. Just not a comfortable layout. The beds were saggy. Water pressure in the shower was good. The shower was small and narrow. Like the rest of the place.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
I want to thank you for taking the time to fill out a review. I apologize for the issues that you experienced during your stay, and I will be further investigating them. I hope to have the pleasure of you staying with us again, so we may have the chance to provide you with outstanding service. If I can be of further assistance, please do not hesitate to contact me

"Best Stay Ever"

5
13/09/2017

Beautiful hotel, kind staff, and very nice room. Room amenities were excellent. Breakfast Bar was very well supplied and foot was very good. Helpful staff to alert us to local attractions and gave excellent directions.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay with us. We hope to see you again soon!

"Superb Stay"

5
08/09/2017

By far the Best Best Western I have ever stayed at! All the employees were wonderful!! Props to breakfast stay, housekeeping and front desk, they were all great. Very friendly. Hotel Is nice and clean and updated. The 24 hour pool and hot tub was a plus. I cannot wait to stay again!

"holy expensive!"

3
08/09/2017

The first time we stayed it was less money and better quality. This last time was not. It was very expensive, their was very little hot water for the shower in the morning, and when checking out we could not find anyone. The internet was very poor. The bed was good and it was quiet at night. I don't think I would recommend this hotel to anyone unless prices go down and service improves.

"Excellent stay"

5
07/09/2017

Staff very pleasant and helpful. Breakfast was very good with lots of choices and an excellent omelette station prepared to order. Given good advice and maps for local attractions. Choice of restaurants nearby.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback! We are glad you enjoyed your stay with us and we hope to see you again soon!

"Great place to stay!"

5
06/09/2017

This was our first time staying here and it met all our standards, the room were very clean and the staff was exceptionally friendly...They had a very appetizing breakfast that catered to everyone's preference. Would definitely stay here again!

"Good Place to stay"

4
05/09/2017

We stayed in the BW for the second time while visiting family in the area. It is perfect for our 4 family members and our small dog. The breakfast is always good and it is very convientent. Thanks for a great stay.

"Motel review."

5
04/09/2017

The motel facilities and staff met our expectations in every respect. The location was ideal for the wedding we attended in Spokane and for playing golf at Trailhead GC with friends from Post Falls, Idaho.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback!

"Fourth and last visit"

2
02/09/2017

We've had more misses than hits at this hotel. Won't be going back. Cleanliness definitely needs some work. Carpet was filthy and stained, tile was sticky, and bathroom smelled like urine. Beds were comfortable enough, but finding black hair in one of them made me question if the bedding was even changed. Happy we were only staying one night on our drive home. Got in late, and left early the next day. Breakfast was less than mediocre. 2 sinks outside bathroom in middle of room, and very inconvenient shower set up. Just a toilet and bathtub with no hooks or shelves to place toiletries on while showering. Not a good set up for families.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On Behalf of my entire staff, I would like to apologize for the inconveniences you experienced during your stay. Providing our guests with an amazing experience is always our goal, and I will be looking into these issues personally. We do appreciate your feedback and please feel free to contact me if I can be of further assistance to you. Thank you and have a wonderful day.

"Noise and huge spiders"

2
30/08/2017

My family and I got stuck on the end of the building near one of the doors. No insulation or seals on the door and it moved about 1/2 inch when jarred or when someone open the exterior door. All night it sounded as if someone was knocking on our door. The hotel staff did nothing about this. Also encountered two very large brown spiders in the bathroom. No water pressure. Also all the rooms have metal rings around the beds so watch the kids.

"Best Western"

5
29/08/2017

Comfortable beds, clean pool. Good breakfast with great selection. The maid was very nice and helpful getting us linen for the pullout couch. Made sure we had everything we needed. The location was easy to get in and out of as we went to Silverwood. The hotel also had discount coupons for Silverwood.

"Comfortable stay"

4
28/08/2017

Just stopped for one night but was really impressed with the hotel. Rooms were clean and comfortable, good communal area for the kids with pool table and computer games. Swimming pool was an added bonus. Staff were very friendly and efficient. Breakfast was good with loads of options and attentive staff. Good options nearby for dinner.Would recommend staying here.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay

"BW Plus Liberty Lake WA"

5
27/08/2017

Very comfortable, staff pleasant and helpful. I'm on oxygen 24/7 and was placed close to outside door for easy access. Appreciate that very much. Kids enjoyed the pool and the fresh-baked cookies. I would recommend this BW Plus to friends and family travelling through the area.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are so glad you enjoyed your stay! Thank you for your feedback!

"Room smelled and over priced"

2
22/08/2017

I had good stays here prior, but room was not clean, smelled bad, and price had jumped, asked to be moved nothing available, can't cancel as you will be charged, got no help. Sorry won't be back and don't recommend.

"Always a good place to stay"

5
20/08/2017

I've been to the Best Western Plus Liberty Lake Inn many times and am always very pleased with the stay. The rooms are great, comfortable, and clean. The staff are accommodating and friendly. And the hotel is convenient to Spokane while much more quiet than others in the city.

"Great Location - Friendly Staff"

5
17/08/2017

The young lady that checked us in was very friendly and informative. The 2 free drinks each (beer or wine) that were offered to Rewards members was a pleasant surprise. Being able to take them to our room and unwind was even better. The room was spotless and the bed extremely comfortable. Even just off the highway, it was extremely quiet. Excellent proximity to all amenities in Spokane area.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! WE are glad you enjoyed your stay.

"Good Stay"

4
13/08/2017

Hotel is clean, comfortable beds and located beside a couple of good restaurants and a terrific Conoco Gas Station that has every snack and drink you could want, which is great for us to be able to park the Motorcycles after a long day of riding and be able to walk to supper. Breakfast selection was very good, with eggs, potatoes, sausage, as well as the usual fare. we will be back!

"Very Nice Stay"

5
12/08/2017

The entire staff was very friendly, courteous, and helpful. The room was spacious, clean, and comfortable. The complimentary breakfast was very good. Buffet items were hot and tasty. Made to order omelettes were a nice addition. This is not a five star hotel but they make the most of their facility and it is certainly a place to put on your list of quality motels.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback!

"Great Location with Friendly Staff"

5
12/08/2017

Always a pleasure to stay at this location. Second year in a row with no issues with services. Breakfast is always a great bonus, love when they have the omelette bar open. Also the pool is great the kids love it!

"Wow wow wow. Thank u"

5
11/08/2017

Wow. This place is full of amazing people. We stayed twice on our way to and returning from glacier park. We had an emergency event @2am and Austin was wonderful. He helped in several ways. Directions to the hospital extra washcloth and tissues etc. so wonderful and thoughtful. Anne and Jill helped with restaurants and reservations as well as travel advise. The hotel is located in a quiet area with a great refreshing pool. Thanks for an amazing stay

"No Compliants!"

5
09/08/2017

Very friendly staff, clean room, excellent service. The breakfast was really good and the staff kept everything stalked up. The pillows in the beds are pretty small, but other than that the beds were comfortable, quiet, and there was plenty of parking.

"Lieberty Lake WA, Excellant"

5
08/08/2017

Great location, 24 hour pool! Staff is courteous, professional, and love staying at this hotel. Sunday,, they even had a staff person making personal omelettes at breakfast upon your request. Site is on the outer, west side of the metropolis, Spokane!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Wayne, We are so glad you enjoyed your stay and thank you so very much for your kind words! It's always a pleasure having you, and we can't wait to see you again!

"Good Place"

4
07/08/2017

Everything was very nice until the dirty floors experience in the main living space. Perhaps they should put a mop down in all areas that are not carpeted. It was the filthy floors experience that ruined the better review experience.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Robert, I apologize about the dirty floors in your room, and I will be looking into this issue. I am so glad you enjoyed the rest of your stay, and hope to see you again in the future!

"Everything was dirty and/or broke!!"

1
06/08/2017

Don't stay here unless they change!! I had 4 rooms with six adults in our group. No one was happy with their room. Dirt and food crumbs every where. Doors, ac, tv, luggage cart, broken. Breakfast cold. So disappointed, I always stay at BW when possible and this was the worst ever!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff, I would like to apologize for the problems you encountered during your stay. I will personally be looking into these issues. Thank you for taking the time to provide us with feedback about your stay.If I can be of any other assistance, please do not hesitate to give me a call! 509-755-1111

"Family Reunion"

5
05/08/2017

Rooms were very nice. We had a few odd issues in the room and they were promptly taken care of by the staff. Their breakfast had a large selection of items all that were fresh and well stocked. Fresh made to order omelets on the weekend were a nice bonus. The staff was very friendly and caring. Location was easy to find and very convenient.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Nancy, We are so glad you enjoyed your stay! Thank you for taking the time to provide us with your feedbacka nd we hope to see you again in the future!

"Not Pleasant"

1
03/08/2017

Waited at front desk for 5 minutes before someone arrived to check us in. Bed was uncomfortable, and the air conditioner didn't work properly. Drapes were off the hooks causing problems with closure. We were very disappointed.

"Could be better, maintenance issues"

3
31/07/2017

Nice facility, un-repaired maintenance issues, no clean sheets. Reported problems, no action by management. Good parking, quiet rooms, veeerrryy slow elevator (only one). Additional characters to complete this review xxx xxx xxx xxx xxx xxx xxx.

"pleasant stay"

5
31/07/2017

Best Western at Liberty Lake, WA was good value with good stay. Hotel in good location for Spokane / Coeur d'Alene area. Complimentary breakfast was good too. Will go back to this hotel if i am traveling in the area again.

"Excellent stay"

5
30/07/2017

This hotel was clean, quiet, and a short walk away to a meal. Everyone was helpful and very courteous. First time we'd ever experienced made-to-order omelets at the breakfast bar and had patio seating. It was a real treat for us. Thanks everyone at BW Liberty Lake.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are so glad to hear you enjoyed your stay with us! Thank you so much for your kind words, and we hope to see you again in the near future.

"Nice Place To Stay"

4
23/07/2017

My wife and I spent one night at this Best Western hotel on the way to Glacier National Park. We found the front desk personnel to be very attentive and helpful. The rooms were very nice and clean. Although we didn't use it, the hotel had a very nice indoor pool. Food options are nearby but are limited. We went about 1 mile away from the hotel and found a very good place to eat. The free breakfast was OK, but not to normal Best Western standards. The servers were great, freindly and helpful. I just found the quality of the bacon and sausage patties to be average. We would go back to this location in a heart beat. It is in a beautiful area, appears to be a fairly new hotel, and has great workers.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, we are glad you enjoyed your stay with us and hope to see you again in the near future!

"nice place to stay"

5
22/07/2017

nice.clean, great breakfast and nice staff , the breakfast even included fresh omelets made to order, even has a small rec room with a pool table, video games for the kids and a small bar with a happy hour

"Great Service"

5
22/07/2017

After my stay at a different hotel chain a few days prior to my stay here, I was so happy to be back at a Best Western. My experience at Best Westerns have been very good. I will never exchange price for cleanliness or service again. I love this hotel chain, and get good service consistently.

"Room in disrepair and unclean"

1
21/07/2017

3rd bed (a foldout, which we needed for 6 people and was the reason we booked the suite we did) had the top 3rd broken and was unusable for an adult. Luckily, we put two kids across the bottom 2/3. They were out of pillows, so we had none for the foldout. Tub was covered in dirt and hair, towel rack was busted off the wall, outlets didnt provide power, TV was broken... staff was friendly, though.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff, I would like to apologize for the issues you encountered during your stay, and I will be looking into them. I sincerely hope to have the pleasure of having you stay with us again, so we may get the chance to exceed your expectations! Thank you for taking the time to fill out this survey, we do appreciate your feedback. Have a great day.

"Well worth the money"

5
17/07/2017

We stayed two nights. It was well worth the Money. I will definitely stay again. The only thing I would have preferred is if the check in staff let you know about services offered for example we checked in thursday and they had happy hour for an hour after we checked in and by the time we looked at the info in the room it was over. Other then that our family really enjoyed the stay. Awesome pool and hot tub.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We are glad you enjoyed your stay with us here in Liberty Lake! We hope to see you again in the future!

"Good place to stay"

5
16/07/2017

This was our second time staying at this Best Western. The rooms are a nice size, light and tastefully decorated. In most hotels there is only one easy chair. Here they have two leather easy chairs with arms, so easy to get out of. The bed and pillows are very comfortable and the rooms are quiet. Breakfast has a great variety and is very good. One of the better hotels for breakfast. The employees are very friendly and upbeat. Only drawbacks: only two luggage carts for a large hotel; only one elevator for four floors; harley davis parking is the closest parking to the door leaving the handicap parking a distance away; no luggage rack in the room or hook in the bathroom.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback and we are glad you enjoyed your stay at our property!

"Excellent"

5
15/07/2017

Great staff, geat location and clean hotel! I woild recommend this hotel for the pool, hot tub and comfy beds. Breakfast staff was amazing and the food was good as well. My daughter and I had an amazing experience.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay and hope to see you again soon!

"A great stay"

4
08/07/2017

I ordered two rooms, one for the g-parents and one for my daughter and her two under 11-aged children. Our sleeping accommodations were perfect. We had one room large room and a "family room with two two beds in two separate rooms. The grandchildren love the sleeping arrangements. The staff was really friendly and helpful. Breakfast was better than average. My only complaints were the sink in our room didn't drain properly and there was a shortage of hot water. Our daughter was troubled by either of these issues. I will stay here again.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We hope to see you again soon!

"Disappointed"

2
05/07/2017

We have stayed at this hotel every 4th of July for the past several years while visiting relatives at Newman Lake. We've always had a great experience in the past. Unfortunately, this year was an exception. We reserved a King suite again this year to accommodate our two teenage boys. Our King suite last year was at the other end of the hotel and we loved it. The first thing we noticed about room 222 was that it smelled funny. The suite had an odd smell all its own and the bedroom off of the suite smelled like dog urine. We made note of the fact that the hotel allows dogs; something we hadn't noticed during our past visits. Overall, the room had an "unclean" look. White walls in the bathroom and the main living space were filthy. Maintenance in the room was shoddy and gave the impression that the they either didn't care about the quality of the repairs or that the money wasn't available to make proper repairs. I pulled the hide-a-bed out for my oldest son the night of the 3rd and discovered that the frame had been destroyed by prior "guests". I went to the front desk to inquire about the hide-a-bed and his inability to use the bed. I was told, "We were supposed to have told you about that when you checked in. All of the hide-a-beds are damaged beyond use in all of our rooms." I was offered a roll-away which I declined. Fortunately, my mother & father in law were staying at the hotel as well and my son was able to bunk with them in their extra queen. Their room also had a funky smell... We requested a roll-away the next day which was promptly delivered by the staff. Unfortunately, they did not include any sheets or blankets for the roll-away single. My son took one look at the roll-away mattress and opted to bunk with my in-laws again. Pros: Good parking Convenient access to I-90, Starbucks, Albertson's, etc. Decent rates Good breakfast Nice indoor pool Laundry on location Good shower water pressure & temperature Very comfortable beds Cons: Rundown atmosphere Poor quality maintenance Lack of maintenance Unclean Dated Very dirty (222) Odor in room (both suite & bedroom) Slow sink drains We've always enjoyed staying at this Best Western location. Nice staff, clean rooms and good breakfast. Unfortunately, this year was a deal breaker for my wife and in-laws. As such, we'll probably look elsewhere next year.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff, I would like to apologize for the issues you experienced. I hope we may have the pleasure of having you stay with us again so we may exceed your expectations. If I can be of further assistance, Please contact me at 509-755-1111. Thank you and have a great day!

"Nice and clean hotel"

5
05/07/2017

We had such a wonderful room! Super clean it had a separate bedroom which we didn't know we were getting. Pleasant surprise. Free breakfast with a wide variety of choices. You can get discount tickets to Silverwood there. Worth the stay if you are going to Silverwood.

"Nice stop in Liberty Lake"

4
05/07/2017

Very clean with personable staff. Good quality and a fair price. They offer a Happy Hour (complimentary) on Monday through Thursday with 2 free drinks and a light supper. Nice touch. Breakfast is the ordinary BW breakfast which is adequate but nothing special. Recommend.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, we are so glad you enjoyed your stay with us. We hope to have the pleasure of seeing you again soon.

"Beyond Horrible"

1
30/06/2017

We arrived late and just wanted to go to sleep. The first room they gave us had not even been cleaned. We walked in and the room smelled horrible. There were pizza boxes on the counter dirty sheets on the couch and an unmade bed in the main room. We went down to the desk for a new room which they gave us with the only explanation for the dirty room being it was clean in our system. D9N'THE THEY CHECK! So we get to our new room and go to use the bathroom and the toilet was dirty, there was hair all over the tub and soap scum on the sides of the tub. There was no sheets for the hide a bed despite the fact that we indicated in our reservation it would be needed. So I went to the front desk again to get sheets and they didn'the have enough clean so they gave us some dirty ones. The girl at the front desk was too worried about hanging out with her boyfriend than helping us. We all slept on top of the covers because we were afraid to get under them. Needless to say we won'the be recommending or staying here again. Very very unsatisfied and for a supposedlyhigh rated high priced hotel I expect a whole lot better quality.

"Famtastic hotel"

5
27/06/2017

Very helpful staff. Was given goodie bag on arrive, nice touch. good linen and towels. Very comfy bed. Very clean pool. It was nice having Perkins restaurant attached with 15 percent discount, very reasonable prices

"Best Western in Liberty Lake"

4
23/06/2017

Very accommodating for my business needs when traveling to the Spokane area. lots of evening activities and meal choices close to hotel. Recreation choices as well included several golf courses, hiking and biking trails.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, Mark. We are glad you enjoyed your stay here in Liberty Lake!

"Perfect location, quiet area"

5
23/06/2017

Stayed here after a day at Triple Play. Nice big room, conveniently located off highway and near easy dining options for a family. Hotel was well kept, pool and hottie were perfect and breakfast was amazing!

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, Misty! We are glad you enjoyed your stay and hope to have the pleasure of you staying with us again in the near future!

"Could be better"

3
22/06/2017

This is fairly conveniently located near the freeway but not too much freeway noise. Our room was noisy from the air conditioner and rain on the air conditioner that carried into the room. Front desk staff were new to their jobs. Breakfast staff were friendly and helpful.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff I apologize for the issues you experienced during your stay, and we hope that you will stay with us again in the future so we may exceed your expectations.

"A great room at a reasonable price"

4
21/06/2017

The room was a nice, clean confortable room with ample space. The staff was very friendly. The breakfast was just what we needed to send us on our way the next morning. Waffles, eggs, sausage and a bagle. Enjoyed the stay very much.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay with us!

"Room"

4
16/06/2017

Sink too tall, toilet too short or no bars to assist. The desk staff were super and did their jobs skillfully and cheerfully. The whole hotel generally looked clean and comfortable. The area was pleasant and the hotel was easy to locate and reach from the freeway and was close to the training center I was going to attend classes in.

"Our visit"

5
15/06/2017

Always enjoy our stay with you. Sorry we were too late for happy hour! Traveling with a dog, you are near to great walking trails and parks. Our meal at the Bistro that was recommended more than met our expectations

"Family Vacation"

5
14/06/2017

Couldn't have been more perfect. Helped with everything we requested no questions asked with smiles on their faces. The staff was a true definition of customer service and positive attitude. I will recommend this location to everyone I know heading to North west

"Trip for wedding"

3
14/06/2017

Overall the Best Western in Liberty Lake was "OK." We had to change rooms after our first night due to a plumbing issue, but they accommodated us quickly. There was a leaking pipe in the 2nd floor hallway with a trash can placed under it to catch the leaking water; this remained there for the duration of our 4 night stay. We had to remind the staff to clean our room a couple times. A bright spot was the staff in the breakfast area; they were very friendly and helpful.

"Good Place for a good value"

4
13/06/2017

Quality for the value was excellent. Room was clean & there was a microwave & fridge. Location was perfect with easy access off the freeway. The breakfast was the best I've ever had in a hotel. Our only complaint was the quality of the coffee. It tasted like dirty dish water.

"friendly and helpful staff"

4
13/06/2017

The front desk and breakfast ladies were very helpful and friendly and always asked if everything was okay. Rooms are updated and comfortable. The breakfast was great, they even offer made to order omelets on weekends.

"Look elsewhere "

2
08/06/2017

As a long time Diamond member with BW . I was surprised to walk in and get hit with a very strong chemical smell . This smell was throughout the property I also noticed that the lobby furniture looked like it was from 1980 The most concerning to me was the horrid conditions of the pool and hot tub . The hot tub was barley warm with a really strong chemical smell This makes me think the water had not been changed in a long time , and someone was adding chemicals to cover that up The chemicals were also off in the pool The property had broken ice machine and a broken door leading to the back parking lot ? Is this place for real ? This place needed a deep cleaning , from tile on the walls coming up to dirty corners throughout the whole property How does a property in this level of disrepair make a plus rating ? This property is a classic example of a property that's " running on the cheap" They want to put a the least amount of money to fix or upgrade the property I have seen this before . This property will not be a BW in a few years Gross I will never return

"Great Comfort Just Off I-90"

5
05/06/2017

This is a great spot to stop just off the freeway on the border of Washington and Idaho. I loved the comfortable bed and the nice choices for breakfast. The internet speed was more than adequate that you normally find at chain hotels. Parking was ample.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, Leta. We are so glad you enjoyed your stay!

"great value"

5
04/06/2017

Love staying here when I am traveling in Spokane/Northern Idaho area - a better value than downtown hotels. The rooms are clean and comfortable and the staff is always attentive. Good eats are within easy walking distance.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We hope to see you again soon!

"Fit our needs"

3
04/06/2017

I thought I found a deal as we are a family of 6 & it is just impossible to find 1 hotel room for 1 night that will comfortably fit as us all. We are state employees and the rate was honored which is fantastic. We booked the king, queen (bed room) with a pull out sofa. Surely this would work for us? The room is good, king & queen beds are just plain comfy, but the pull out sofa was so misshaped, my 7 YO boy had to sleep on the ground. To be fair, we are so tired from our trip, he fell right asleep, so I did not even complain- I cannot fault Best Western as I did not allow them the opportunity to remedy the situation. Front staff was friendly & helpful. We did not have time to play in the pool or hot tub. After supervising facilities management for a number of years, my overall impression is that this property could use some good old TLC compared to other BW+ we have stayed, but the room was clean, we were treated well & overall it was a positive experience.

"Excellent staff"

5
01/06/2017

Good location, the staff felt you welcome when checking in, clean rooms, internet working well. Breakfast was good and well served. Recognised me as Diamond member when checking in. Quiet location and easy to find.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, Erik. We are so glad you enjoyed your stay.

"satisfied"

1
29/05/2017

recommended.. nice place near to all shopping , food and theme park. i can say i will choose this hotel if we have another trip going to silverwood theme park. front desk and the breakfast staff are very polite and easy to talk. i can say we love this hotel..

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your kind words Dexter, we are glad you enjoyed your stay. I see that you gave us a 1 in the over all score, please let me know if there is any way we can improve!

"Excellent value"

5
28/05/2017

Easy access, near good restaurants, pool, great hot breakfast, comfy beds, new large flat-screen TVs in both of the family-suite bedrooms and a nice sitting area. The front desk was friendly and helpful.An excellent value for money.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, we are glad you enjoyed your stay and hope to see you again soon!

"Time to do Laundry"

3
28/05/2017

This was a great spot to spend 2 nights while touring Grand Coulee Dam. The bed was comfortable but we found the main floor noisy but it gave us a chance to do a load of laundry before heading to Canada. They give complimentary soap and dryer sheets so laundry wasn't as expensive as most BW's will charge for these items. Breakfast was great and lots of it........good job kitchen staff.

"Great Quality at a Great Price"

5
26/05/2017

Very nice room at a reasonable price. Internet connection was very good. Close to Coeur d'Alene and even closer to Spokane. Food within walking distance if you like designer pizza and pricey drinks. Plenty of food choices within short, easy drives.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback, Peggy! It was a pleasure having you and we hope to see you again soon!

"Highly recommend this Hotel to anyone."

5
17/05/2017

Freindly staff at check in, and at check out. Clean, comfortable rooms, easy acces from the freeway. Fantastic breakfast, great varity, and presentation. This hotel wqs a great value for the price you will pay. I feel Best Western have set the bar for a hotel stay in this price range. Thanks to Best Western for keeping a high standard in this price range.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you, Erick! We appreciate your feedback and hope to see you again soon!

"Convenient "

4
15/05/2017

Well located with amenities all around. The staff were friendly and were more than willing to help in any way they could. The rooms were spacious, modern and well equiped. The breakfast was very nice as well.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your kind words. We are so glad you enjoyed your stay with us!

"Details Lacking"

3
15/05/2017

Best Western is my "go-to" motel. Always a comfortable bed and friendly service, as well as a hearty breakfast. This stay included all of the above, but the details were lacking. A very nice property, it appeared the remodels were "on the cheap." The "industrial" sink/vanity was matched by a '70s era headboard. The window valance was a fabric that did not match with the drapes. I reserved a room for four; we had three towels. The pull-out bed had no sheets or blankets and was--according to my daughters--very uncomfortable. A wonderful public area on the main level included a pool table. It wasn't level, three of the four cues had no tips and there was no chalk to be found. A wonderful amenity which was essentially wasted. A standard breakfast for Best Western, the attendants were enthusiastic and friendly--very proud of their motel and their breakfast. Finally, as a "Diamond" member, I usually receive a "goody bag" or additional points. There was no mention of either. This is not a bad stay, but it could be much better with minimal effort. For nearly $200 a night, it should be.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
On behalf of my entire staff I would like to apologize for the issues you experienced during your stay. Your feedback is very important to us. I hope to have the pleasure of you staying with us again, so we may get the chance to exceed your expectations. If there is any way I could be of assistance to you, please do not hesitate to contact me at 509-755-1111. Thank you and have a wonderful day.

"Handy Hotel"

4
12/05/2017

Close to shopping centre and restaurants, has all the amenities. Staff exception, to making the stay comfortable. Room was well appointed, andvery comfortable king bed. Coffee and tea available in room. There is a full breakfast each day as well as a Happy Hour each day at five.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you for your feedback! We are so glad you enjoyed your stay, and we hope to see you again soon!

"nice stopover on the way to Seattle"

4
29/04/2017

great customer service, close to restaurants and bars and service station for gas or any other needs. hotel needs some updating but overall great stay. breakfast buffet was average, but overall good. close to the freeway and easy to access.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
We appreciate your feedback, Stuart, and we hope to have the pleasure of having you stay with us again soon.

"Great service!"

5
24/04/2017

Softball season! We have stayed at this property several times over last 3 years. We love the location outside of traffic areas. Great food within walking distance. Great service everytime! We will be back.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you, Randy! We appreciate your feedback, and hope to see you again soon!

"great place to stay"

5
15/04/2017

The stay here was great, one of the better places I've stayed, One thing I would like to see though is more catering to the vegetarian diet, I like biscuits and gravy and they always put sausage in their gravy

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Thank you Jesse for your kind words! We really do appreciate your feedback and hope to see you again soon!

"Liberty lake Best Western"

3
13/04/2017

All I can say about this hotel is that it seems to be aging. Everything is still there, but the small touches seem to be waning. The Managers reception was looked forward to by us, but now it amounts to a couple of glasses of discount wine/beer and taco chips, nobody stays to chat or socialize.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Dear Ian H., I apologize for any inconveniences you experienced during your stay with us, please feel free to contact me directly at 509- 755-1111 so we may sort these issues out. I sincerely hope to have the pleasure of you staying with us again so we may exceed your expectations!

"High Cost, Poor Quality"

3
13/04/2017

With a 2 bedroom minimum and a high cost for a room, I rate it poorly The property has had a cheap renovation done to it. Fitness room needs repair and maintenance. Food is standard. Staff are friendly and helpful Could pay less at a nicer hotel, had it been available. We had no choice but it has given us a good reason to book hotels in advance so we can be at better properties for a better price.

Brulee H, General Manager at Best Western Plus Liberty Lake Inn, responded to this review
Dear Anne-Marie S., I apologize for any inconveniences you experienced during your stay with us. Please contact me directly at 509-755-1111 so we can sort these issues out, and I hope to have the pleasure of you staying with us again so we may exceed your expectations.

"OK but could use some paint and furniture"

3
10/04/2017

The beds were comfortable, but the rest room had sheet rock patch and no paint. The desk chair was in poor condition. The pool and hot tub were enjoyable. The breakfast had a good selection and the staff was helpful in keeping everything refilled.

Brulee H, General Manager at BEST WESTERN PLUS Liberty Lake Inn, responded to this review
Dear maruruss99, Thank you for your feedback, we are currently working on fixing up our rooms as well as replacing our desk chairs. So glad you enjoyed your stay! We hope to see you again soon!

"Nice hotel"

4
08/04/2017

Pleasant stay. The front desk ran out of change for the washer. Decor was real nice. Wish there were more options for breakfast. Bed was comfortable but the pillows were horrible. Staff was friendly and rooms were quiet!

Brulee H, General Manager at BEST WESTERN PLUS Liberty Lake Inn, responded to this review
Thank you for taking the time to leave us a review. On behalf of my entire staff I do apologize for the inconveniences you experienced during your stay, and I hope to have the pleasure of seeing you again in the near future so that we may exceed your expectations!

"Very polite staff"

5
30/03/2017

Very nicely remodeled and polite staff. This location has a happy hour! Beds where a little firm and pillows to small. Otherwise it was a great place to stay! Would stay at this location again in the near future

Brulee H, General Manager at BEST WESTERN PLUS Liberty Lake Inn, responded to this review
Thank you for your feedback, it is greatly appreciated. We're so glad you enjoyed your stay with us and we hope to see you again in the near future!

"great breakfast"

4
28/03/2017

the full breakfast is just great, a supper way to start your day without having to go somewhere else to eat before you can get going. the pool is nice and open late and during the week the offer early evining lite snackes to guestes aas well

Brulee H, General Manager at BEST WESTERN PLUS Liberty Lake Inn, responded to this review
Thank you for your feedback, it is greatly appreciated! We hope to see you again soon!

"Nice!"

5
24/03/2017

I was pleasantly surprised how nice this motel was for the price! We had a great stay and the surrounding restaurants were perfect for a family! Our kids got to swim--nice pool. Breakfast was a plus and I will definitely stay here again!

Brulee H, General Manager at BEST WESTERN PLUS Liberty Lake Inn, responded to this review
429caril, Thank you for leaving your feedback with us it is greatly appreciated. We are all glad you had an enjoyable stay, Hope to see you soon! Safe Travels,

"The Pepper Tree is great"

4
25/11/2016

I have stayed at the Liberty Lake Peppertree Best Western about five times. Easy access, nice rooms, nice breakfast, no complaints. This location is ideal for me and I always enjoy my stay. I would advise my friends to stay at this hotel.

"Coeur d'Alene trip"

5
17/11/2016

I have to say this is by far one of the best Best Westerns I've ever stayed in. The room spacious clean and well taken care of well worth the money. The staff was great, breakfast in the morning was awesome. Overall amenities great. I don't know what else to say I've stayed at Hyatt,Marriott but this last day at a Best Western Plus has confirmed my loyalty to Best Western. I will be stay there again. I've already told friends and family about this place and if you're reading this and you're going to Spokane please consider staying at the Best Western Plus Peppertree.

"My request was granted "

4
17/11/2016

Stopped here on the to missoula montana. I requested a quite room on the top floor. The staff was cheerful and honored my request. The room was clean, TV had good channel select like, bathroom clean with great shower. Bed was okay. Great visit. We will stop here again.

"Quiet, clean, convenient"

4
31/10/2016

This is a very quiet safe property with good amenities. The staff are knowledgeable and friendly. Size of rooms is very good. The breakfast was good. Close location to Spokane or Idaho. Lots of things to do

"It's gone downhill under new ownership"

2
30/10/2016

We have been staying at this hotel when going to the Spokane area for 10 years. It was a top-notch hotel under Peppertree ownership. The new owners are cutting corners and it shows in the condition of the rooms. The electric plugs on either side of the sink did not work. Had to plug my hair dryer in across the room, and did not have benefit of a mirror. The TV remote worked poorly; I wore out my thumbnail pushing the channel, volume and mute buttons multiple times before a channel would change. We turned off the TV and decided to read. However, the lights in the room are so dimly lit with low wattage bulbs, it is impossible to read in bed. The double queen rooms have limited space, and there is no place to hang a toiletries bag or wet towels. There was coffee spilled on the bed frame; I cleaned it off. The magnets on the shower curtain were creepy with slime. They need to hire a cleaning person with a bucket of hot soapy water and a brush to get down on their hands and knees and clean the baseboards in the bathroom. The signage to find this hotel is very tricky, especially when exiting westbound I-90. Go 180 degrees on a roundabout. The view of the hotel is blocked by a convenience store. There's no sign on the main street pointing to the side indicating the hotel. And then, when you turn, you may see a very small, red sign on your left half-concealed by a shrub. We like Best Western hotels, but we cannot recommend this hotel any longer if you think you are getting a Best Western PLUS experience.

"Nice, simple, clean"

3
29/10/2016

Stayed here on a stopover driving cross country with 6 in our party. Was more than adequate space. Fold out sofa bed looked uncomfortable, but I didn't sleep there. Pool for the kids, free breakfast and great restaurants close by. Not much else though - seems like a stopover place.

"review"

5
24/10/2016

The restaurant was excellent. There was work underway on the trim which left screws in the parking lot. The door on the east side needed repair - handle missing. Despite all that it was an excellent facility

"2nd time Staying"

4
18/10/2016

This was my 2nd time staying at the Peppertree Liberty Lake Inn. Check in was fast and the front desk staff was nice. The first thing I noticed when I walked into the room was a bottle cap left on the carpet. Not good. The wall near the trash can wasn't cleaned and had a bunch of junk stuck to it. The sheets were clean. The water pressure on the shower was great. The breakfast was yummy, loved the pancakes. The breakfast staff were friendly and kept the food stocked and the area cleaned. I would stay here again.

"Best Western Liberty Lake"

5
13/10/2016

Very nice hotel to stay at with a truly great restaurant, Hay Jay's, across the parking lot. We always stay here on our return trips from Seattle. The rooms are very nice and have very comfortable beds and pillows. Overall a great place to stay at a good price point. Hay Jay's is a wonderful bistro style restaurant / martini bar.

"Our 2nd stay, good as the 1st"

4
09/10/2016

Driving from Vancouver to Ontario and back, we stayed at this hotel both going and coming back. Both times, the service was great, room was clean and the beds comfortable. Hotel was full, but very quiet. Unfortunately, up too early and on the road to try the breakfast...maybe next time! Only thing is that they should finally fix the back door, as it was broken for both stays although a month apart.

"A Great Visit"

5
08/10/2016

This is an excellent choice for an overnite stay. As we usually attempt to use BW inns, this one stood out. The bed was very comfortable, the room clean and well organized, and the breakfast.....wow! they serve omelets of your choice. One of the best breakfasts we have come across. We will stay there again when the opportunity presents itself.

"I would go to the next exit and get a different hotel"

2
02/10/2016

Hair in tub, remnants of previous guests on floor, popcorn, blood on the side of a chair, lighter in chair, entry floor filthy dirty as discovered after wiping up water dripped after coming back from pool. Hot tub cold. Employees smoke at front door. Employees dressed like the are at home lounging or going to night club. Tv stand too big for room, couldn't open all the way to access fridge. Fitness room very small and crowded. Breakfast omelet maker told us to go get things for her to make the omelet.

"One of the Few BW with a Happy Hour"

5
01/10/2016

Very modern and clean room. Some of the best furnishing we've encountered. Great breakfast facilities with a separate room for relaxing and playing pool if desired. Happy hour with two drink limit. Very nice staff also.

"Convenient to CDA and Spokane "

3
30/09/2016

As a tourist this was easy to run both directions to see the area. Staff was welcoming,friendly. Room was ok although bed frame a bit worn from being run into on the corner. Slept great. House keeping staff should use a checklist as 1 day forgot fresh towels and washcloths, next night forgot to restock coffee and cups. Quickly remedied by front desk. 2 out of 3 nights happy hour not set up until 15 mins after posted opening time but adequate once set up and staff pleasant. Breakfast not up to standard of most BW places. Gravy mixture for biscuits always cold. Waffles turn out well. Overall adequate. Clean place to sleep.

"Huge Disappointment for Wheelchair Access"

3
28/09/2016

When I make hotel reservations I never use the online system I always call the hotel because my boyfriend lost his leg last year so whenever I make our reservations I always make sure the room first of all is wheelchair accessible and that the shower is wheelchair accessible and I specifically ask if he will be able to drive it into the shower. When I asked your front desk her words to me were absolutely!!! We came from Granite Falls which is a 6 hour drive and got in very late. Boy, was I surprised and very disappointed when we went to our room and found the bathtub, not a shower that he could drive his wheelchair into. I called downstairs to let them know they had made a mistake and was told, we are very sorry but the rooms with those type shower are already taken. I called a lot of hotels in the area but of course it was very late and sadly, no hotels had that type room available either. I am not sure if you are missing a leg, but I can tell you, it takes a lot to be able to climb into and out of a bathtub. Then there was some type of seat fastened to the wall but you have a bar at the end of the tub so even if he could use the seat provided, that bar was in his way. The next complaint I have is when we checked in, I asked the young man at the front desk where we could park so he could get his wheelchair into the hotel. He said he didn't think he could that he would probably have to use the front entrance! Well, I decided, if you have wheelchair parking, they must allow wheelchair access so we drove around the side to find that of course there is wheelchair access. As a side note, when I called the front desk to let him know how unhappy we were about the room and that the reservation person assured me about the room, he said, sounds like she may need some training. I said I believe you need training also because your handicap parking does allow wheelchair access! It was difficult for my boyfriend to get around in the room so it shouldn't really be considered wheelchair accessible. Also, it was on the second floor so if there had been a fire and the elevator wasn't working, he would have had a difficult time getting out of the hotel. There should be a law against putting someone confined to a wheelchair on any floor except the first floor! The next thing I will let you know about is there was a holder for tissue under the sink but it was completely empty. There was the soap holder in the shower; however, they were not labeled except for the conditioner so there was no way of knowing which was supposed to be shampoo or shower soap. On the positive side, our room was very clean and nice and the staff were very pleasant. Our beds were so comfortable, I slept like a baby.

"Depressing motel in a depressing place"

2
23/09/2016

Lackluster property in a pretty depressing little corner of The Redoubt. Better to keep driving to Spokane or Coeur D'Alene if you're just passing through. Nothing specifically wrong, just misfiring on most cylinders. Dark, musty, cluttered. Slow elevator. Minimal in-room amenities. Worst part for me was housekeeping banging on the door at 8:30am, waking up my whole family. If you go, try to pizza/pub place across the highway. Nice vibe.

"Very clean, nice hotel."

5
18/09/2016

Everyone was very friendly and professional. One of your housekeepers who was cleaning rooms near our entrance, stopped to open the door for me. It's the little things that go a long way and I appreciated it. I work in the hospitality industry and I was impressed. My husband said he liked the variety of items offered at breakfast and was surprised to see an omelet bar....very nice touch. I also can't thank you enough for welcoming our canine daughter, and at no extra charge, to boot! Should we find ourselves in the area in the future, we'll definitely be staying with you again. Keep up the good work!

"Stay at Liberty Lake WA"

4
18/09/2016

Overall very nice for an overnight stay, some of the furniture and art were old and the desk chair didn't work too well. But the breakfast was great, omelets cooked to order in the breakfast room and other precooked items

"Great For Business"

5
17/09/2016

This location is a bit out of the way but it was great for a business trip to the Spokane Valley. The Breakfast was great and I guess they have a happy hour for the Best Western Rewards member. There is a Sports themed restaurant across the street. Plenty of Parking a easy access to the I-90. This was a win for me.

"Horrible property"

1
12/09/2016

This was the worse Best Western property I've ever stayed at, very disappointed to say the least. When we got there, at first, the decor was very nice. Upon closer look and unpacking, the lotion was half used, label was partially off, clearly they reuse the lotion. The toilet had hair under the seat and was dirty, as well as the tub had hair around the edges. The decor pillows on the bed had huge stains on them, the phone on the desk was broken, the sheets were dingy, almost gray looking in comparison to the pillows, and the worst was there was a blood stain on the comforter. Our room didn't get cleaned and we were there for 3 nights and didn't get clean linen or anything. The hot tub didn't work and there was bubbly scum floating on the top of the water and the back door to the hotel was broken and the handle laying on the ground for days, unfixed. It was a terrible terrible experience.

"Super Friendly"

5
06/09/2016

Very friendly staff, very clean, comfortable rooms. Nice beds with nice linens. In room coffee & tea.Rooms have everything needed. Nice breakfast area, clean & great food. We will definitely stay here again

"Great breakfast - shame about the rooms"

2
04/09/2016

Just a night stop on the way from Kalispell to Seattle. Breakfast choice was excellent with a member of staff preparing individually designed omelettes. Sadly our room was tired and unwelcoming. The desk chair was falling apart and the interior design just didn't work despite the money that must have been spent on marble/granite tops and leather sofa. The bed cover had a sheen that showed every un-ironed crease in it. The noise transmission from rooms above and through the corridor door was unacceptable.

"Happy traveller"

5
04/09/2016

The staff were very good from check in to check out. The breakfast staff were extremely good. Would recommend this Hotel to friends and Family. The location is out from the downtown core but is easy to get downtown if you need to.

"Ridiculously overpriced!"

3
03/09/2016

We have stayed in a lot of Best Westerns all over the U.S. and Canada over the years! I had checked a couple of days before arriving and rooms were around $129/night. We did not make reservations because we were not sure if we would stop here. We came in around 4 PM on a Monday and they said they had one room left and the price they quoted us then was over $170/for the night. We asked what happened to the price we saw two days ago on the Best Western app and the girl told us that the closer you get to the night you want and if they book up fast the price goes up. We have never had that happen to us before!!! We then said that we would go down the road to the Best Western at City Center in Spokane around 14 miles away and she brought the price down....before we were done she came down to around $141! She also said the hotel in Spokane City Center was probably cheaper because they are larger and have more rooms. We still felt it was highway robbery but we were tired and decided to stay. Our room was a nice size. One chair had a broken leg, the furniture was mismatched with old and new, the desk chair looked like someone has been chewing on the seat! Two different countertops. The trim around one of the fire sprinklers was missing. We went down at 6 PM for "happy hour" which was 5-7PM and they were out of "white wine" and their snacks were empty!!!!!!!! The room was clean but the shower curtain was dirty! Breakfast was good. Wifi was good.

"Great Place to Stay"

5
29/08/2016

We were in Spokane area and spent 4 nights at the Best Western Plus Peppertree Liberty Lake Inn. We thoroughly enjoyed our stay. The staff was friendly, the rooms were spacious and clean, breakfast was good with some variety and the hotel had a happy hour each evening where you received a complimentary drink. During our stay we were golfing and there were numerous courses with easy driving range of the Inn. There is a pub/family restaurant across the street with good food and, as well, many other locations to eat are within easy driving distance. Would recommend this as a place to stay.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Hello Joan622, Thank you for your rave review! We here at the BW like to think of each other as family. We're all so happy you enjoyed your stay and hope to see you again, soon! Best,

"Great breakfast and good base for Silverwood"

4
28/08/2016

First let me say that the breakfast is not the typical Best Western breakfast. There are fixings to make a breakfast sandwich with multiple types of cheese and meats. Room had two sinks, microwave, and fridge. It was also a good location for trips to Silverwood. There is also a pool and hot tube (but the hot tube was closed) and a small business center. However, I struggled about giving it three stars instead because: *when we checked in the room the comforter had a huge tear (which they replaced since we didn't want them to think we did it); *one of the sink stopper was broken. When we told the hotel they told us to fix ourselves which we tried but a part was missing. When we told them hat they never fix it. *the hotel says they offer toiletries if you are missing them including shaving cream but the hotel staff say hey never had shaving cream.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Hello tac0matraveler, First I would like to apologize on behalf of my entire staff. We keep complimentary shaving cream and razors in our gift shop, so thank you for bringing that to managements attention. As far as the inconveniences go I hope the rest of your stay was enjoyable. Come back and give us another try! Best,

"Best Western Liberty Lake"

5
28/08/2016

The hotel was very clean. The beds were very comfortable. The room was clean. They had conditioner & lotion in the rooms which is a nice touch. Some hotels only have shampoo. The hotel had a great restaurant next door that you could walk to. The staff was very friendly.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Debra D We are more than joyed that you enjoyed your stay! Hope to see you again in the near future! Safe travels,

"sport stay"

2
28/08/2016

I hope that the hotel cleans up their entry way, parking lot and all the glass doors. While first entering a hotel is very important to have a good first appearance, and I was disappointed with the lobby I did not feel as if it was clean. The hotel was in a great location for easy access to get on and off highway. The beds were comfortable.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Ruth H. I apologize that our hotel appearance was not up to par, We take your valued feedback to improve in areas such as these. I hope to see you again, and I am also glad that you had enkoyed special perks of our facility. Safe travels,

"Nice!"

5
24/08/2016

Stayed one night, the first room had not been cleaned yet. So it took more time than I would like to get in the room after a long day on the road. The room was nice. The A/C worked very well, cooled the room off in a hurry. There was plenty of room in the breakfast area. The best part about the stay was the Bistro next door, amazing food.

"Great spot for Travelers"

3
22/08/2016

We have stayed in Best Western Plus facilities a number of times when we travel as they are generally very clean and well managed. I was somewhat disappointed in this one due to the general overall condition of the rooms. We traveled with my parents who are elderly and have issues walking. The room they were assigned was to be an ADA room but it was in poor condition. There was a strip missing between carpeting and tile entry which created a ledge and a huge tripping hazard. Their bathroom was missing several bars or they were not even attached - screws missing. Our room was clean and nicely appointed and we had asked for the top floor at the time we made our reservation and when we were not placed there, they moved is immediately. The woman who was working the morning breakfast was incredible! She was making coffee, waffle batter, replenishing everything and moving fast but always had a smile on her face and was great! Thank you for having this great treat for lodgers in the morning! This specific site caters to families so there were many children staying there. With a nice pool, the kids enjoyed themselves a lot. Dogs are also welcome so you will see dogs around the hotel going into rooms.

"Needs Updating. Maids Turned Dirty Sheets Inside Out & Put Them Back on the Bed"

2
19/08/2016

We stayed here for 5 nights while visiting family. We asked for a quiet room due to length of stay. First room was next to AC units & vents for hotel; second room was at end of hotel right next to a bar & busy road. You get the idea of what they think is a quiet room. On the third morning, we put all towels on the floor so we could get fresh ones. When we got back that night, the maid had taken the dirty towels off the floor & hung up our dirty, wet towels on the towel racks ...... no clean towels. I know they were the dirty towels because not only were they still wet, but had my mascara marks on one of the towels. I complained & they gave us $30 off the room that night. The next morning, we put the card on the bed to change the sheets. When we got back that night, the bottom sheet had been turned inside out & put back on the bed. I know this as there was a blood spot the size if a dime on the bottom sheet. The blood stain was still there on the bottom sheet. After complaining, the sheets were changed. Room is outdated, worn, needed dusting, has seen better days. You could see where painters had stopped painting the second coat of paint on the wall (about 8" below the ceiling. Breakfast food was typical hotel breakfast food; the breakfast room is way too small for the size of the hotel so customers wind up standing or taking food back to their room. CANNOT recommend this hotel.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Cathy P, Thank you for sharing your experience. I'm truly truly sorry that you did not enjoy your stay. We pride ourselves on having clean rooms and accommodating all guests with any problems that arise. We are in the middle of a renovation. We just finished the lobby and are now moving forward into different parts of the building, so your input is greatly appreciated. My team and I hope that in the near future you give us another chance! Thank you.

"Family Reunion Accomodations"

3
16/08/2016

My family hosted a reunion at the Liberty Lake Campground and my fiancé and I are not much for camping, so we decided to reserve a hotel room. The front desk staff was very pleasant and attentive giving us all the information we needed. I appreciated the breakfast staff wishing us a good morning! Very pleasant way to wake up as you sip on a cup of coffee. We enjoyed the king size bed which was very comfortable. Cable TV worked well, internet was a little patchy, but appreciated. There were a few issues with housekeeping unfortunately. When we entered the room, there was a Cheezit lying on the floor and we saw the crumbs led down the stairs, so it's possible one of the housekeeping staff was munching on Cheezits while cleaning. I did also find a little speck of mold on the shower curtain and some stains on the down comforter after the decorative top cover. Other than that, we did enjoy our trip, I'm not so picky about cleanliness, but I thought it might be good to note for future reservations.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Ashley B, Thank you for taking time to leave this review, It is very valuable to us! I'm glad your stay was enjoyable while I wish we were able to catch the crumbs and stains on your comforter before you checked in. I'm sorry about the inconvenience but I will be sure to pass this along to my housekeeping staff to avoid this type of problem in the future. We look forward to seeing you again!

"Another very good Best Western"

5
15/08/2016

If you stay at a Best Western Plus you know what to expect and this hotel was no different. The staff was very pleasant to deal with. We enjoyed the pool and the hot tub at night and had a good breakfast in the morning.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Bob G, Thank you so much for taking the time to write us a review. We are all very please that we met your expectations. I am happy that my staff and I could provide this accommodation for you. We hope to see you in the near future Bob!

"Have stayed at better"

3
07/08/2016

I would rate the staff snd service as very good to excellent. The value not so much. Though this is as relatively new property it may be the worst motel for room design ˆI have seen in ages. The closet is just to the right of the entry door. You get slammed by the door if using the closet when someone enters the room. The bathroom is just to the left of the entry door. The shower at my personal residence is not much smaller than the bathroom. Because of size use of the bathroom at night is very difficult for us older folks and is made even more difficult by the lower toilet seats. I won't go on with my other gripes regarding room design.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Gerald S I just want to start off by thank you for taking the time to write a review about our property. I am extremely sorry that our room design is displeasing to you. We are in the middle of a renovation, as we just got done with the lobby and are moving into different parts of the building. We hope that once its completed you will stay with us again. Again thank you and we hope to see you in the near future.

"Beautiful Hotel "

4
05/08/2016

This is a fairly new hotel with a free happy hour, Monday Thursday. That was a nice surprise! The rooms were very spacious and comfortable and there was a nice resturants and a pizza place within walking distance. The swimming pool was very heavily chlorinated; not sure if it had been recently cleaned, or that was normal, but both of my children were very nauseated by the amount of chlorine in the water. The pool table in the recreation center was missing cue balls (there were only 3), and it did cost extra to play pool. Overall, it was a very nice place!

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Mary H, Thank you so much for completing the survey regarding your recent stay at our property. It's great to hear that you had such a positive experience during your stay at our hotel! We look forward to seeing you again soon; I'm sure you'll be more than welcome. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey!

"Just OK"

3
03/08/2016

If you don't mind smelling cigarettes at a NON-SMOKING hotel, you might like this place. If you don't mind noise coming from a nearby bar, you might like this place. If you don't mind not being able to open the window for some fresh air (because there were no screens), you might like this place. If you don't mind dirty linens being left in the drawer, you might like this place.

"Great Family Suite"

5
01/08/2016

Very surprised after our long drive to receive the family room. The decor and amenities were very nice. The updated clean hotel room provided the comfort and sq footage our family needed after a long road trip. The staff was great and would highly recommend this hotel if traveling through the Spokane area.

"Best Western Pluss Peppertree a great place to stay"

5
01/08/2016

The check in was so smooth and easy, invited us in. Smiling faces are a delight to see at the end of a long day of driving! Clean and sparkling rooms. Very quiet, that's important to me. There are few choices within walking distance, and pricey for my pocket.

"Home away from home "

4
30/07/2016

My family and I have stayed at this hotel many times. It's our go to spot when we visit Spokane. Rooms are very clean and spacious. I would suggest asking for the 4th floor when staying in the family suites that consist of a king bed in the main part of the room and a queen in a separate bedroom. It can get loud with younger children running and jumping aka a heard of elephants above you. Overall a great hotel.

"Liberty Lake Best Western"

3
26/07/2016

Overall good value for your money, I don't recommend staying on the first floor as it is very loud and I was woken up several times during the night and there was only one desk attendant to help and he was pretty busy. Breakfast is good but crowded get there right away!

"A MESS"

2
26/07/2016

The only good thing I can say about this hotel is the poor, stressed out young ladies at the front desk did a fantastic job considering the mess. (Angela, Mckeenzie, and Jill took a lot of abuse from several families because rooms were not ready. This was at 6 PM) I rented to rooms for my family and we waited 45 minutes before getting a room. Room was not ready the first two nights then the regular house keeping showed up on Wednesday our last night. Sorry but I have nothing good to say about the hotel itself.

"Disappointing new owner"

2
24/07/2016

Extremely disappointed this year. There is a new owner. I visited the hotel for 4 nights in July 2015 and wrote a great review. Wonderful staff, super clean, great happy hour and very outstanding breakfast. I had these expectations when my family and I checked in July 22, 2016. I was bragging it up. The waitress in the breakfast room told me of the new owners. No special order omlettes, no happy hour on Friday and my comforter was soiled. The ice bucket had water in it. Also the hall and stair rugs were soiled. As a rewards member I considered $193.00 very high for the quality and service. Breakfast was very predictable and cheap quality.

"Good people, poor rooms"

2
19/07/2016

The rooms so full of furniture and are so poorly designed that I felt like I was staying in a 12' camper trailer. The décor was not conducive to resting. The paintings just made me feel queasy. With a picture over the toilet, there was only room for one towel rack in the tiny bathroom and it was situated so close to the toilet I was afraid it was get soiled just hanging there. You had to move the towel to get to the TP. You almost have to jump in the tub to shut the door and the door is in the way of the toilet unless the door is closed. The shower curtain in our room was falling down so that it stayed in the middle and let water out the sides.

"Great hotel!"

4
13/07/2016

Rooms were nice. I liked that they had a common room with a pool table etc. if you didn't want to stay in your room. Would be great if you were staying with friends to have a place to visit. The pool was nice though we did have a hard time getting towels. Breakfast was really good. We would definitely stay here again if we were in the area.

"Used to be so much better"

3
10/07/2016

We've stayed at his BW many times over the past several years. We were always pleased. They used to host a happy hour in the evenings, and had an omelet bar in the morning for breakfast. Those have both been discontinued. We also noticed the grounds are not well kept. There were weeds everywhere, and trash in all the flower beds. We will not be staying here again.

"Not up to our expectation"

3
08/07/2016

We are BW customers, frequently stay in BW around the Northwest. We checked in and noticed the front desk clerk was new, although polite. I presented a $25.00 rewards certificate to be used on our bill. The first night was pleasant, room was comfortable and nice. The 2nd and 3rd nights were disappointing, as the family staying above us were noisy both nights, one until about 2:30 AM and the next until after midnight. I reported it to the staff and they indicated they would take care of it. Upon checkout, no discount for our stay. In fact, when I looked at our bill, found the 25.00 coupon was never taken off our bill. I had to reprint it again for the front desk clerk to remove it. When I complained to corporate, they apologized without follow-up. Disappointed is a understatement. Holiday Inn will likely get my business back...

"excellent service and attitudes!!!"

5
07/07/2016

what a wonderfull stay from the cleaning men and women to the front desk and everyone in between.The biscuit and gravy breakfast waffles,bacon,sausage,orange juice cold fresh milk etc.this place is great.The staff is warm and welcoming,therooms were very clean and i mean very clean and comftorable one of the employees was exceptional dionna she made my girlfriend and myself feel so comftorable,it was truly a great vacation thanks to you good people i could go on forever thanks again

"First Impressions"

1
06/07/2016

Lobby had broken floor tiles that created a tripping hazard. There was garbage stacked up at the back entry, being a Wed evening I wonder how long it had been there. Was still there when we left on Sat. Elevator landings were dirty and were not mopped the three days we were there. The breakfast items were all cold except the coffee.

"Excellent place"

5
05/07/2016

Our family used to travel to national parks around US. We chose to stay at BW in Liberty Lake for 1 night. There are excellent place for rest. The hotel is beautiful. The room was clean and comfortable. Breakfast was excellent. The hotel is very close to local attractions. We strongly recommend this hotel to stay.

"Leisure"

5
02/07/2016

Stayed one night . The hotel and the room were wonderful. Very clean. Had breakfast in the morning, which was included. It was better then average comparing it to other Best Westerns in the State. They had scrambled eggs, sausage, ham, biscuits and gravy. 2 different kinds of juice, cold cereals, sorted breads, bagels/cream cheese and Danish. There was also a waffle maker present. Plus coffee, regardless and decaf and hot water for tea

"peppertree"

5
27/06/2016

Beautiful spot. Nice and clean. Great location. Not too populated. Good breakfast. Great service and nice beds. Would highly recommend to anyone staying near Spokane. Fairly reasonable for the nice room and location.

"No Maintenance"

2
25/06/2016

We stayed 3 nights for a family wedding. The faucet in the tub was running for the whole time, although we reported minutes after checking in. Were not told that it wouldn't be fixed because they were waiting for a part to come in. We also found that the sink was very slow. That also wasn't fixed, although the maids tried to clear it. This is not an old hotel, but from my experience, the maintenance is poor.

"Excellent Price and Service"

4
22/06/2016

We stayed at this hotel and I slept like a baby! Which is a big deal since I have a bad back. Great bed, quiet room, excellent breakfast! The room had a comfortable sitting area, large screen TV, a desk and chair, a refrigerator, coffee maker and a microwave. The bathroom was clean. The continental breakfast included eggs, sausage, bacon, biscuits and gravy, cereal, danish, and fruit. Breakfast also included juices, milk and coffee. We would definitely stay here again. A restaurant within a 3 minute walk is Hay J's and it is amazing. Looks like a little bistro but it isn't -the food is four star. We had a wedding rehearsal dinner here and the menu was outstanding.

"Stayed with my band."

3
22/06/2016

This would be a great hotel for a family or individual and even for a group because of the size and condition of the rooms and amenities. I hope to see improvement in their "group sales" area as our planning, check-in, and check-out were not well organized and we had many issues related to that leading up to coming and throughout our stay.

"Great Experience"

4
22/06/2016

Not the most beautiful facility, but very adequate and convenient for overnight travelers! Just looking for a clean comfortable facility on our road trip and we found it. Staff recommended a wonderful area restaurant for dinner and it lived up to the recommendation. Room was clean and beds comfortable. Staff helpful. No problems.

"Best Western Liberty Lake"

5
16/06/2016

Nice and Clean Hotel. Needed extra rollaway bed and blankets and sheets and they were easily delivered. The breakfast is pretty good but I have had better at different Best Westerns like more fresh fruit (blueberries), bacon, etc. Overall nice and clean hotel with great service.

"Great and friendly"

5
15/06/2016

Everything was very cool, especially the ladie Mauren who works in the breakfast, she was so friendly and help us with information about place to visit. We enjoyed the weekend there and want back soon.

"Great Value!"

4
14/06/2016

This property is a great value for traveling. Quiet, safe, clean and friendly. I appreciated the nice breakfast in the morning and the refreshing swim and relaxing hot tub in the evening. Beds are comfortable and it's a quiet location. Free internet makes getting some extra work done easy.

"Dionna went out of her way"

5
08/06/2016

This hotel was very nice and clean. While everyone we dealt with was nice, Dionna more than anyone else went above and beyond to accommodate our group's needs in the meeting room. I would stay here again because it's a nice property, but in particular because of the great service of Dionna. In my travels, I don't run across people this devoted to their guests needs.

"Watch out for this place"

2
07/06/2016

Rooms were not cleaned from day to day. Beds unmade, towels not exchanged. Amount charged for room was more than indicated on the check out receipt, $185.42 versus $139.07. We were part of a group renting several rooms while attending a local event. All of our group reported problems with housekeeping.

"Wonderful Place to Stay"

5
06/06/2016

This hotel is very clean. Received excellent services from the front desk . The rooms are clean and comfortable. Breakfast was a nice added bonus to the stay. Did not have time to swim in the pool but it to looked very nice. Will definitely stay here in there in the future.

"liberty lake inn"

4
04/06/2016

overall experience with the hotel was very good, the breakfast offered was tasteful, diverse and well presented. room very clean air conditioning could be improved a bit hard to get a temperature set.

"Great location!"

5
03/06/2016

We stayed here on our way east on I90. The room was clean, well appointed and quiet. Check in was easy and we were there in time for a beer at their Happy Hour, a pleasant additional surprise to us East Coasters. They have coffee 24/7 as well as a pretty complete breakfast buffet. A bonus was a great trail, Liberty Lake's Centennial Trail, less than a half mile away following along the Spokane River. This time of year the trail was surrounded by a bonanza of wild flowers. An added bonus to a nice stay.

"Affordable, convenient option that needs a bit of a refresh"

3
02/06/2016

Although close to the interstate, this is a quiet location only a couple of exits away from the Spokane Valley Mall. My room was quite large and airy, although the bathroom is very cramped. Some of the furniture and fixtures are in need of updating, with chips and marks. Four stories high, this hotel has a very slow elevator that is also frequently used by hotel staff. The door to my room has trim to keep the sounds from the hallway out, but it also kept the door open if you didn't purposefully close it. My bed was very comfortable and the linens were crisp and clean. The TV was 42" and had HD channels including HBO. There were a couple of comfortable chairs to sit in and enjoy the room. The desk was adequately sized for work, although the business chair has seen better days from lots of use. The bathroom is very small, with two marble topped sinks outside in the main room. Getting in and out of the shower/bath requires navigating around the toilet. And sitting on the toilet requires closing the bathroom door and knocking your knees on the toilet paper holder. Bring your own shampoo and conditioner, as you can't be certain what is in the dispensers! The breakfast was good, with fresh eggs, bacon, sausage, and coffee. There's also a refrigerator and microwave in the room, although no utensils.

"spontaneous weekend away"

5
01/06/2016

We decided at the last minute to go from BC to Spokane area. We had some BW rewards certificates to use but still didn't want to spend a lot. Was quoted a rate before leaving, and I confirmed it a few times whether it was "all in" or plus taxes. After being told it was "all in", I booked it and we arrived that evening. On check in, we were charged "plus taxes". After actually talking to the young lady who booked me in, the manager took over and made sure to adjust the price to make it down to where we were supposed to pay. This manager, Michelle, was amazing to say the least! She was by herself for a while and the hotel was full. She was a trooper and kept her calm and dignity while dealing with multitudes of people. The king suite we had, had the best bed I've ever slept in. It was so comfy. However the pull out that our friends slept on was just springs. So down I went and talked to Michelle about getting extra blankets to put on the mattress to try to cushion it a bit, which did make a difference. The breakfast was great and the 3 ladies working were very diligent to make sure there was fresh food available and clean tables always. All in all a great experience we look forward to trying again soon

"An easy stop enroute to Oregon"

5
01/06/2016

We had a pleasant, hassle-free night after a very long drive. The hotel staff was friendly and courteous, our room was exactly what I expected with comfy beds, clean, and within easy walking from the parking lot. The breakfast was pretty standard affair, but hot and with a reasonable choice of healthy options.

"Great Place to stay"

5
29/05/2016

Although right off the freeway rooms are quiet and beds are very comfortable. Good internet and a surprisingly expansive breakfast selection. Happy hour from 5-7 and bat keep very friendly. Great experience.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thomas S, Thank you for your Amazing Review! We appreciate your feedback. Happy hour is definitely an awesome thing to have when taveling away from home, I'm glad you enjoyed it! Safe travels,

"Just Average"

3
28/05/2016

I stayed here with my 14 yr old daughter on May 26th. Our stay was OK. Not bad, but not great either. Some of my complaints about our stay are not the hotels fault, it was more other people being extremely inconsiderate of others when they stay in a hotel. I was woken up at 6 am by a 7 or 8 yr old yelling down the hall to his mother. Instead of the mother quieting him down, she was yelling back down the hall to him. That was followed by kids running up and down the hall and being loud. All before 6:30am. Both times we arrived and both times we left, there were inconsiderate people blocking the driveway and didn't care that I needed to drive into or out of the parking lot. Onto the hotel- there is one elevator and it's pretty gross and slow. Definitely needs a deep cleaning. We checked in and then went a checked the room to make sure it was clean and ready for us, then we left for a few hours. When we returned, my daughter went to get on the Internet and needed a user name and password. I looked on my check in stuff for it and all over the "hotel pamphlets"- nothing. Had to call the front desk. Kind of a pain. Not a huge deal but wouldn't it be easier to inform people when they check in instead of having everyone call the front desk for it? Overall it was OK for the price. It was clean and the beds were comfortable. I did not like the cheap shampoo, conditioner dispenser in the bathroom and the layout of the room was odd. I would probably stay again if the price was right.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Dear Mom2princessmontana, I'm sorry to hear we didn't go above and beyond your expectations during your stay. We have took the feedback / information and used it to better our hotel. We have added it to the guest directory and they are being placed in the rooms as we "speak". I would also like to mention if you ever have a noise complaint or a question concern about anything please don't hesitate to ask or express it so we may help. We would love to hear from you as our guest perspective. We would also love to see you again! Safe Travels,

"Touch up needed"

4
28/05/2016

The hotel is very convenient to the interstate and there is a wonderful restaurant close by, albeit, it is expensive. I have stayed here many times without incident and actually consider this my go-to place in the area. The rooms are spacious and well appointed. Our bathroom was a little cramped and that was annoying. Have said that I will stay again.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Woodmister, Thank you for your encouraging words, It really helps us to know we are on headed down the right path. I do agree That we as a whole need some touch up done. We have started in the lobby and are working on the hotel as a whole. If you have any suggestions at all please don't hesitate to contact me personally. Hope to see you again!

"Great Stay"

4
27/05/2016

We have been staying at this hotel for 8 consecutive years as a group of couples on a golf holiday in the Spokane area. We have always enjoyed our stays and the staff have been so accommodating. The rooms and common areas have been updated and this location is comfortable and clean.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Hello Wayne C, I'm glad to hear your stay was enjoyable! If you ever have any ideas on your next trip through , Please don't hesitate to share! :) Come see us again soon,

"Clean and Decent Stay"

4
22/05/2016

Hotwire rated this hotel at 3 stars, and I have to agree with that rating. The room was nice enough to garner 4 stars, but since negative points irritate twice as much as positive things impress, it's just a few things that would stop me from giving 4 stars. They have gone "green" by eliminating individual shower gel, shampoo, conditioner, and have installed a dispenser on the shower wall, which would be OK, except the "FULL" conditioner was plugged, and I was unable to get any conditioner from it. The cleaning staff should not only fill it, but make sure they work. Although the room was modern and very nice, the bathroom was old and dated. Needs a remodel. And the toilet paper brand was as rough as using photocopy paper. But those three small things aside, I was still very happy with my stay. When booked throught Hotwire, the rate I paid, I think was still a very good deal. Pool table and video games were available in the lounge room, free internet, and complimentary breakfast made this a hotel I'd return to.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Dear Acuram, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 509-755-1111. Sincerely, Brulee Hoskins General Manager

"Awesome Expereince"

5
21/05/2016

The staff was great and we were treated like family. The hotel has a pool table that we enjoyed learning to play. The happy hour was great - drinks and food and friendly staff to take good care of us. It was like being at home.

"Terrible Housekeeping Service"

1
16/05/2016

We stayed here for the shopping checking in on Friday 5/13 for two nights. When we first checked in the room was completely clean. We had three children with us 2 under 12 years and a baby, we got dinner through a drive thru and ate in our room, we made the kids clean up all the mess and put their trash in the trash. The next day we went shopping all day, no one took a shower so the bathroom wasn't a mess. When we returned on Sat. night, our room had not been touched! A short note was on the bed explaining that they could not touch our beds because we left some personal items on the beds (somewhat understandable) I work in a hotel and have over 20 years experience in the field, this was un-acceptable for a hotel with the brand Best Western, an excuse for the housekeeping department to do NOTHING I mean nothing the bathroom was not cleaned, no clean towels or wash cloths no trash emptied (it was full from our drive through trash) we taught our kids to have respect for the room but the housekeepers (for lack of a better word) did not do a thing......I normally do not say bad things about hotels because I know there are hard workers in this field and the competition is getting greater, but this was totally wrong. I hope someone with a Title will recognize this and do something about the staff in your housekeeping department, they are the backbone of your establishment and deserve to be appreciated, but NOT this department..... The pool was terrible it had scum floating on top of it and slime on the bottom.

"My family"

5
07/05/2016

We stayed here for the first time, and our customer service was so adapting that we came a second time. I am always visiting Spokane and I love to stay at Peppertree. I get my family to stay here now. We are a young couple with 3 children and they make us feel welcome and our children love it too, especially the breakfast in the morning.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Kodi T, Your feedback is very important to us, Thank you for choosing us when you stay in this beautiful area! I hope to see you soon!

"Walk-in"

4
06/05/2016

Easy access to I-90 we stopped in to check on room availability. The Best Western website showed much higher rates than what I was able to get walking in. Front desk gal was very friendly and helpful, sorry I didn't catch your name to mention here. Plenty of parking, room was very clean & comfortable. Great big TV, wifi, coffee in room, fridge, microwave and seating area and hot breakfast included you can't go wrong with this location.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Akbuddie, Thank you for taking the time to leave this review, I'm glad you enjoyed your stay and amenities as well as your rate! We hope to see you again in the near future! Safe Travels!

"TV remote"

4
29/04/2016

Great service. The TV controller did not work in the morning after our stay, so we could not see what the weather was going to be like on the way home. Other than the TV remote not working the next morning all was great. Friendly personnel, room was clean and everything worked except the TV remote the next morning. The breakfast was exceptional.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Joe L, Thank you for taking time to leave this review, It is very valuable to us! Im glad your stay was exceptional while I wish we were able to catch the remote glitch before you checked in I hope it was not too big of an inconvenience, Look forward to seeing you in the future!

"pool slide"

5
19/04/2016

when i checked this hotel out on the internet at the best western site it said there was an outside pool with slide but when we got here -no slid nor outside pool, what hapened to them???!!! becides that the stay and staff were/are great

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
David N, Thank you for your feedback, It is very important to us so we can better accommodate yourself and other guests. Im not sure where the slide nor outdoor pool info was found, I have searched the web but will continue to do so until I find that error. As far as I know since this facility was built there was never a slide Im sorry for the disappointment. There is of course Silverwood Theme Park; Largest theme park in the NW just a few miles down the road. If you return to the area and would like to check it out please inquire at the front desk! Safe travels ,

"Poor housekeeping"

2
17/04/2016

Upon entering our room we found the bathroom to have been poorly cleaned and we had to call for housekeeping to return while we were out for the evening. There was a sticky stain in front of the sink also that never did get cleaned and we ended up wiping that up ourselves. There was a spilled drink mess in front of the elevator that you had to step around and that never did get cleaned up (we didn't report it ourselves but housekeeping walked right over it every time they used the elevator). Poor housekeeping here.

"Perfect location. Minutes from Spokane!"

5
14/04/2016

This hotel is perfect for couples, family or business. We rented the family suite for a girlfriend weekend trip and were very comfortable. There was a King bed in the main room and a separate bedroom with a Queen size bed. The mattress was extremely comfortable! Hotel is located right off the freeway only a few minutes outside Spokane. Well worth the drive and a great value. We also visited couer d'Alene which was about 15 minutes in the opposite direction. Great central location. The staff were professional and accommodating. The breakfast was well presented and the attendant was friendly and helpful. Check in was a breeze and getting the receipt under the door make check out even easier. This will be our first choice anytime we are travelling to Spokane!

"Great place to stop on route to Seattle"

4
08/04/2016

This hotel is ideally located right off an exit from I90 west. Easy off, easy on. Quiet location. Seems fairly new. Our king room was relatively roomy and had a comfy sofa to sit and watch the TV. Bed was comfortable. Having a mini fridge as well is always a must have for me. Free breakfast better then average. Only minor complaint is they need to upgrade the shower head. There is a gas station next door with a well supplied convenience store or short trip over the highway will get you to a drug store or grocery store if you need something. We will likely be back in the near future.

"Best Western PLUS Liberty Lake Inn"

4
04/04/2016

I prefer Best Westerns for the price, cleanliness and overall comfort. The in house breakfasts are usually a great perk. I travel a lot and have found BW to be my preference. I have stayed at this particular BW Plus on previous occasions and am very satisfied with the staff, treatment and overall amenities.

"Best Place to stay"

5
12/03/2016

The Best Western Peppertree in Liberty Lake Wa is the best place to stay when in the area, It is quiet, clean, comfortable and it has the best staff I have ever experienced at a hotel. All of the staff are well trained in customer service and do everything possible to make your stay a very pleasant experience.

"Nice place, clean place"

4
08/03/2016

The room was very nice until a needle got stuff in my heel. The front desk person that checked us in was very nice. As we waited on the elevator, it opened we stood back and the employee plowed right by us. After the needle got stuck in my foot, took it to the front desk to advise them that they might want to run the vacuum better, the same person that almost ran us over coming out of the elevator, took the needle and said oh. No apology or anything else. On the other hand the breakfast was pretty good and the person running it was very nice. Nice eggs (not runny or overcooked) either bacon or sausage, biscuits and gravy and the good old stand by waffle. I recommend staying here even with the needle in my foot.

"Great place to stay if in the Spokane area"

5
02/03/2016

This hotel has a great staff, clean rooms and nice pool area. They were very friendly and were generous in their efforts to make sure any question was answered and that we were taken care of at all levels. I will definitely be staying here again.

"Great place for access to North ID and East WA"

5
21/02/2016

I usually stay at this property any time I am in the Spokane CDA area. Quick breakfast makes this a good value. Usually top Internet availability and good access to I90. No noise issue and beds are nice. Plenty of food places nearby with two within walking distance.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thomas, Thank you for leaving a Raving review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best,

"Best Western Peppertree, Spokane"

4
11/02/2016

I like the way the rooms are set up and the granite counters, Beds are comfortable, room is clean, nice open floor plan, decent breakfast and happy hour. Fitness center and business center needs an upgrade though.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Joseph, Thank you for your valuable feedback, we use it in many different aspects. We hope to exceed your expectations the next time you stay with us! Let me know if you ever need any further assistance 509-833-6291 Best,

"Liberty Lake Stay"

5
30/01/2016

I found this BW Plus to be an excellent stay and would recommend it anyone traveling or visiting the area. I found the staff to be helpful, friendly and professional. The free breakfast was great, well presented and clean. The breakfast attendant did a fabulous job.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Daron, First off Thank you for your amazing feedback, I'm glad to hear this! As a valued guest we are here for these reasons exactly! We strive for excellent customer satisfaction, Hope to see you again soon! Best,

"Excellent room and staff, very clean good value EXCELLENT location"

5
23/01/2016

The website indicates week day reception / happy hour and a placard in the room lists a happy hour with beverages and light dinner. The first night we received beverages but there was no food. The large TV in the lounge area was not functional and the one employee there did not know how to make it work. We attributed that to she was covering the duties of two employees as one had called in sick. She is to be commended for her excellent attempts to help us out and she did an excellent job. The second night a young girl was in the lounge and she provided us beverages for happy hour, when I inquired about the light dinner she said they haven't had any food for a while...I suggested they then remove the web statement and room placard that says there is... I asked if she could get the TV to work and she said she has never been able to get that TV to work?? The pool and hot tub room had a sign on the door that said temporarily closed for service. We asked about that and she said it has been under repair for a long time?? The room was excellent and the breakfast was excellent and the employees were excellent. We were very pleased with everything except the happy hr / reception advertised as light dinner that had NO food at all and the non functional TV. Seems to me that if it has not been working for a while some one would fix it... The dead hot tub that said temporarily down for maintenance that had been down for a while was disappointing also. I would think those are amenities that were advertised and an adjustment of room rate would be appropriate? If nothing else stop the advertising of light dinner a reception with light snacks if there isn't any.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Dear valued guest, First of all I would like to apologize on behalf of my entire staff that we were unable to exceed you expectations. We strive for excellent customer service. Please contact me personally, although you have left our property I believe we would be able to better assist you in your travels in the future. Your feedback is truly of great importance. Best, [email protected]

"Nice place, odd room!"

4
22/01/2016

Hotel appearance and staff were great. Bed very comfortable. Only sink and mirror was in the bedroom area (right across from the bed) very odd, have actually never seen that before. Breakfast not as good as other BW properties.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Vince, I'm sorry to hear that we were unable to exceed your expectations, We are upgrading our breakfast & would love for you to come try it out and let us know what you think. Thank you for taking the time to fill out the survey and leave a review. It is greatly appreciated. Best,

"stay frequently"

4
13/01/2016

We stay at the peppertree on most trips to Spokane ,Wa. and or CouerD-alane ,Id The Rates are good and we can go to either Spokane or CouerD-alane.from there. Resturants are close and we have always been treated well.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Robert, I want to personally thank you for letting us have you as a guest. Your feedback is extremely important to us and we value your input and yourself. Thank you for returning, we hope to carry out this amazing relationship. if you ever feel the need to contact me personally , please don't hesitate. Brulee Hoskins General Manager (c) 509-833-6291 (e) [email protected]

"Too Noisy To Sleep"

2
06/01/2016

It is a great hotel in a great location but the night management staff is unable or unwilling to control the noise at night. There were people coming and going virtually all night, slamming doors, talking loudly in the hall and taking showers. Management was unresponsive and ineffective in taking care of the problem.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Dear Milford, I apologize for any inconvenience this may have caused you, a good nights rest is always one of our top priorities for our guest. we are updated features to make the guest rooms less likely to catch the convos of our late night travelers. We would love to be able to better accommodate you in the future. Best,

"Good accommodation"

4
03/01/2016

We used this Best Western as a stop-over on our way to Glacier National Park. It had well appointed rooms, the breakfast was good and it was easy to find. There are several restaurants nearby of reasonable quality.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Traveller4527 Thank you for your raving review! It is greatly appreciated! Best,

"For a BW plus -----poor ecsmple"

3
06/12/2015

We had a one nite stay and we look for comfort , King bed was just right •,pillows were lumpy not up to par, only two bath towels . Just skimpy. The room had an upscale look to it the lack of towels down graded it a bit Otherwise it was clean and nice and quiet. Two great places to dine very near -- walking distance.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Helen, First I would like to apologize for any inconvenience you may have encountered during your stay with us. We strive for excellent customer service. With new ownership and management we are finding areas that need more attention to detail; Things such as Lack of towels and lumpy pillows being some of the few. We appreciate your feedback and will use it to accommodate BW Guests in the future. If there is anything you feel needs to be addressed please call me personally Brulee Hoskins 509-833-6291 We hope to see you again,

"Not a place I recommend"

1
28/11/2015

Hotel staff were not friendly. I had to go three different times to the front desk to get my key to work during my two day stay. The way the rooms were set up were awful. The sink was basically right in front of the bed you slept in. Staff didn't even know how to use a gift card until I said, I'm not leaving until someone can do it. I asked for a receipt. They didn't even have computer paper to print one out. They took my email address to mail me one. Never did receive it though.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
We apologize for any inconvenience you may of had during your stay, I do not see how you were unable to get a reciept throughout the duration of your stay considering we were only out of paper for 3 hours maximum, Please come see us again so we can accommodate you the way we do best. I will be researching you stay dates and talking with the front desk who dealt with the matter Thanks, Your feedback is greatly appreciated! Best,

"Best at Liberty Lake"

4
02/11/2015

I have stayed at this hotel three times and I will book this hotel again. Everything is just the way I like it. I like the choices on the television and the internet service is very good. I like the breakfast choices, hot waffles, yogurt, etc.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thanks, Your feedback is greatly appreciated! Best,

"family get together"

5
01/11/2015

We live close by, just over the boarder in Idaho and wanted to get together with our family for a birthday party for one of our grand daughters. We needed a pool- she got one of those mermaid fins as present. The Peppertree Inn worked out great. The pool was excellent- Kids had a ball. Rooms were outstanding. We made use of the large dinning room for a joint dinner meal. And enjoyed the hot breakfast the next day.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thanks, Your feedback is greatly appreciated! Best,

"lovely hotel"

5
20/10/2015

found this on a general hotel search looking for accommodation while visiting Spokane. Lovely place with great amenities, easy access to Spokane and much better value and atmosphere than closer in. 24 hour fitness/pool for adults, real complimentary breakfast. We've been in Spokane frequently and not found a good place to stay until this one.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thanks, Your feedback is greatly appreciated! Best,

"Good value"

3
18/10/2015

Hotel was very clean. Staff was especially helpful and courteous, going so far as to loan me a DVD player and hooking it up for me. We were on a golfing vacation and there were several good courses nearby.

Brulee H, General Manager at BEST WESTERN PLUS Peppertree Liberty Lake Inn, responded to this review
Thanks, Your feedback is greatly appreciated! Best,

"great place for kids"

5
16/10/2015

With a pool, full breakfast, and close to pizza we love taking our kids here. This was our second visit to this hotel, and we really enjoyed it. Love that the pool is 24 hours. My kids loved the amount of channels for tv.

"Most Comfortable Bed"

5
13/10/2015

Lovely room, the bed was so comfortable, didn't want to leave it. The staff were helpful and friendly. Breakfast the typical BW style, could be improved, but guess it is due to ease of serving and costs.

"Car was vandalized in parking lot"

3
12/10/2015

Overall the hotel was fine ,staying for 2 nights were happy, then walking to our car after check out , discover glass broken , car vandalized. The parking lot was full upon arrival , so parked close to trash bins. Area is well lit, though apparently did not dissuade burglars. Disappointed no contact from management , ie. offers of assistance , as we are non US residents. We have traveled extensively in the past decade with no issues like this. We do keep valuables out of car, so did not lose anything other than a large deductible on our insurance. Recommend park as close to front of hotel as possible.

"Clean and comfy"

4
04/10/2015

Up to the Best Western standards....would have liked to stay longer but management would not extend stay at the rate I originally booked....very disappointing Excellent indoor pool and a 5 Star breakfast

"serious about recycling"

5
03/10/2015

We frequently use this high quality property for Spokane visits. They have a large indoor pool; an advantage in the inland Northwest. They are also serious about recycling, and I appreciate that. There is a basket in the room, a bin at the elevator, and breakfast offers non-disposable utensils, plates and glassware. The breakfast is also quite good!

"Gorgeous Rooms"

5
01/10/2015

I wish I could've taken the room with me when I left! The decor, amazing; the bed, Huge and Soft; the overall appearance, clean and fresh! Our stay at this hotel was just a stop over on a long road trip and we considered cancelling the trip to spend our 2 weeks in that room :) The only negative I felt about this hotel is the pool area. The whirlpool/hot tub was not very hot and there was little to no oomf from the jets. Otherwise, even breakfast was great. Fresh, hot food was constantly being replaced and there was someone there making fresh breakfast burritos for you!! If you are passing through Spokane Valley and need a place to stay, stay here! You won't regret it :D

"Always a Great Place to Stop"

5
30/09/2015

We travel several times a year to Portland and Seattle, and we always choose to stay here at Liberty Lake. This hotel is everything you could ask for - super clean, comfortable beds, great staff, and a wide-range of breakfast food to choose from. Plus it's much less expensive than similar hotels in Spokane.

"Nice place. Great breakfast. "

4
27/09/2015

Free beer with check in??? Heck yes! After traveling all day, when we checked in, we were pleasantly surprised to find out that it was happy hour, which, at this best western, means free beer! And quality draught beer from a local brewer, which was fabulous. We lucked out because we didn't have any neighbors or much hallway traffic, because you can hear EVERYTHING from the hallway in the room. Our room was clean and new. The lady bartending during the happy hour bar (and was also there serving breakfast) was extremely friendly and fun. The pool and whirlpool were nice. My credit card did get charged for 103$ that wasn't explained. After I made a couple phone calls, they refunded my card and had no idea why it was charged that amount. I had booked through hotels.com and was already charged 121 from them.