Best Western Plus Liberty Lake Inn

Reasonably priced, clean - inside and out, quiet, everything you need and want in a room. Good breakfast and friendly, helpful staff.

My husband and two sons stayed here for one night while visiting some friends. We had a very good first impression from Nathan at the front desk. He was very friendly and courteous. Always so important to have a great first impression. We had two rooms, one king and one with two queens. The beds were very nice and comfortable. Rooms were spacious and clean. The showers were average. Our only complaint were that the shampoo containers in both rooms were difficult to get shampoo out of. Breakfast was good with a large selection of breads, cold and hot cereal, eggs, biscuits and gravy, waffles, fruit and yogurt. Juices, tea and coffee. Building has four floors so there are two elevators. We were very happy with our stay.

We enjoyed our quick stay. Breakfast was delicious and the staff is very friendly and polite.

We chose hotel because we have an EV and there was a supercharger site across street, and it had amenities we wanted—free breakfast, ability to walk to nearby restaurants. Definitely met our expectations in those areas, plus room clean and comfortable. The ONLY negative we experienced was at breakfast. The two very young women who were in charge of breakfast room were obviously more interested in talking together in a back room than making sure everything was kept stocked for clients, tables cleaned, coffee urns not empty. I assume they weren't volunteers so I don't think the hotel is getting their moneys worth.

We had 2 rooms and it was nice to have them side by side. Unfortunately the hot tub was not working which we were needing badly because of our long travel that day. Location was perfect and easy access from the highway.

Great experience with this location. Very nice place and great location near everything. Will definitely stay again, next time in the area.

Clean room. Toilets are too short

We were in town for a wedding, we stay frequently at this best western, always a joy, welcoming by employees, parking and satisfaction of the room and able to bring our dog!

Good visit. Disappointed the hot tub was out of order.

Had a great time, nice and clean, close to events that we needed to attend, great customer service!!!

The room was spacious and the double sinks were nice. The beds were not very comfortable: well-used mattresses that sagged on the most used side. The pillows were small and mostly flat. Staff said an update is scheduled. Breakfast was adequate.

Clean, quiet, friendly staff

Comfortable room, friendly staff, hearty breakfast and beautiful neighborhood. Nearby Tesla charger is super convenient.

Room pleasant as was staff. Disappointed that pool was kept cold and hot tub out of service. Again. Good breakfasr. Staff working hard to keep fresh.

4 star for staff friendliness. 1 star overall rating. Door frame entering our room had something brown/yellow all over it. Inside the room, we kept finding dark brown, long hairs. The bathroom floor was dirty. After starting the tub & pulling the lever to turn to shower, the water continued to come out of the tub rather than the shower head. Pillows were lumpy. I really try & stick with Best Western hotels when we travel, but will not be staying here again.

Room was clean and spacious! Breakfast was good with lots of options.

The Liberty Lake Best Western was comfortable and quiet. They were helpful with a roll away bed even though we were charged for it. We stayed there because of an area fire and were so relieved to find a room. Breakfast was good too.

We've been staying at Liberty Lake a few times a year for a few years and We've always enjoyed our stay

Great service good breakfast nice staff.

Clean, spacious room. Staff is GREAT, very friendly and helpful. Breakfast is much better than most "free" or "Included" from other hotels. This is a a great stop on a road trip from Seattle.

Comfortable hotel with a good breakfast. Near a walking trail by the river. Good sports bar nearby. Tesla Superchargers across the street.

The hotel was clean, the staff was friendly and the bed was comfortable. It was a very good price too. We had no complaints.

Enjoyed another stay at this location. Great staff, clean rooms and facility, we looking to come back next month

First time I was placed on the ground floor and it was a bit noisy every morning. I was woken up at 5:30 both days. The man that cleans in the breakfast room is amazing. So nice and polite and talks to all the people. I wish Happy hour was everyday.

Good location as stopping off point on way to Kalispell for Glacier national park. Decent food and drink across the road at true legends, only negative was very noisy air conditioning unit but too hot to switch off!

Room was more than what I had expected. Had a great time in the pool and playing pool in the great room

Staff was great! Room clean & bed comfy!

Happy hour was unexpected and nice. Bartended was great -- give that man a raise.

Only a block from the Mercedes shop I needed to go to, and I'm a BW Rewards member... I needed 2 nights and the BW had exactly 1 room available for just the 2 nights... Lots of sports events in the area so I was worried, but everything worked out great... friendly folks, the usual nice, clean rooms, reasonable rates, gym & pool & spa but I didn't think of bringing trunks... Highly recommend!

I've stayed here before. Accommodations are nice hotel is conveniently located.

The staff were great. The rooms very clean, and the breakfast was nice. The only problem was the small, lower to floor toilets. My fiance is 6:4 and he hated it. Room 416.

Room very nice however bathroom small

I had a great stay at Best Western. The rooms were clean and comfortable, and the breakfast was excellent. I especially loved the variety of fruit toppings available for the waffles. The espresso machine in the lobby was a nice touch, and the evening cookies at 7 p.m. were a fun extra perk. Overall, the little details really made the stay enjoyable.

The property is very nice. Clean, and well maintained. It is connected to a Perkins Restaurant, which will deliver to your room. Parking area could use more ADA parking, as it fills by mid-afternoon, and if you leave to go out to dinner, there is no available ADA parking later in the evening, sometimes by unqualified vehicles. Just an idea, but any guests with an ADA parking placard or plate could be assigned a space. All of this would require policing, which is most likely not going to be implemented due to staffing. Oh, well... The pool area fills surrounding hallways with strong chlorine odor. Better ventilation required for pool, I would think. It is backed up to I-90 and can be noisy from trucks and sirens. Close to the Spokane Valley mall. Gas in Washington is extremely expensive, so if you need to fill up, drive a few miles east and fill up in Idaho.

Great experience with really nice staff..... EXCEPT..... really was looking forward to that INDOOR hot tub and pool...... Pool was cold and hot tub was broken our entire 6 night stay. Things break, that is a given, but sadly this wasn't fixed in a timely manner. Part was supposed to come Monday, but another part needed so Tuesday. When we checked out on Thursday it was still down. In particular, I need to mention how well run the breakfast was and the staff there were attentive and very kind. Front desk also, but getting that level in the breakfast room is above and beyond. We will be back.

Needs some updates, the people are very kind and friendly.

This best Western plus was absolutely amazing! Probably one of the cleanest motels I have ever stayed in. We didn't get in until late that night and I was not feeling good so we didn't get up early enough to have the breakfast the next morning. I just think that you should offer breakfast a little bit later for older folks that are traveling in the summertime. We usually aren't in a hurry. We just want to stop and smell The roses and breakfast would have been wonderful before we left that morning.

All of the staff members were very friendly, cheerful, and helpful. That was the very best part of our stay. The room was clean and pretty well equipped. The bed was comfortable. Breakfast was good, although the second day the diced potatoes were too heavily seasoned, and the third day there was no meat option other than sausage (which I cannot eat). I would have liked to have housekeeping leave clean coffee cups and more coffee each day, and I would have liked to have a couple extra hand towels and wash cloths. But overall it was really a wonderful stay. We'll stay there again, I'm sure. Thank you.

Great hotel, great location with lots of access to area restaurants and bars. Nice breakfast and great coffee.

The property is conveniently located for our travels that take us through Liberty Lake. We have stayed here many times over the years. There are many reason for us to select this property: 1. It is close to two golf courses, 2. It's close to a driving range, 3. There are some nice restaurants within walking distance of the property, and 4. It's close to the interstate highway to Spokane, 5. It's reasonably priced compared to alternative lodging. But in my opinion there are a number of annoyances. Specifically, the bathroom in our room was small and poorly laid out. The toilet was too short. The staff are nice. The included breakfast is better than most.

Overall this is a great hotel in which we've stayed a number of times. This experience was a little different. Television did not work. Most likely just needed a new battery for the remote. They've moved to shampoo/conditioner/soap dispensers in the shower. Two of the three were empty. Not a big issue for an overnight stay but it shows that rooms aren't throughly checked when cleaned.

Great hotel, I'm glad to hear youre doing a renovation in the fall. Maybe that will fix the fan noise, the jacuzzi doesn't bubble we were told it was working but I think the young adults who were in there before us probably broke the knob.know. I did report to the front desk both problems plus when I went to sit on the couch it looked like there was dirt on the arm towards the wall. I brush it off and got a handful of hair from someone but it wasn't my hair or my husband's hair. Other than that the shower, toilet, sink, bed and frig were awesome. So was the air conditioner and microwave but it needs a proper glass that fits in the microwave better. When the glass doesn't fit the turntable is no good.

Stay here often. Breakfast is good, rooms clean and roomy enough, beds comfy. Only thing I'd like to see different is breakfast starting at 6:00 instead of 6:30.....oh, and serve bacon far more often please!

I like the hotel. Theylet dogs come in - and have a breakfast buffet. Comfortable bed, Great staff. Liked the pool and hot tub. Location is good

love this best western especially their happy hour. we always stop here on our travels west. the breakfast is great as well as the proximity to a great restaurant.

Nice and quiet, enjoyed the happy hour!!! Restaurant across the street is awesome!!!

The staff at Liberty Lake was excellent. The rooms were clean and the full breakfast included with our stay was great.

Clean, comfortable. Great bed. Will definitely stay in the future!

Absolutely one of our favorite Best Western Plus hotels! From the moment you walk in the front door, you are made to feel welcomed! Front desk staff is so friendly, accommodating and helpful. The lobby has coffee and plenty of travel brochures for nearby excursions and sightseeing. At check in, we were also provided a list of nearby restaurants. Checking in on a Monday ( available on Wednesdays also) the management provides a happy hour from 4:00-6:00 for Rewards Members. We thoroughly enjoyed this added perk. The gentleman serving us was so friendly and helpful in selecting a wine. Also provided, were many snacks. It provided a great opportunity to relax and meet fellow travelers. We enjoyed lots of laughter. For dinner, we chose to eat at a local restaurant from the list provided by the hotel. It was walking distance. They had the best pizza! When we returned to the hotel after dinner, we were provided with complimentary fresh baked chocolate chip cookies, in the lobby. What a treat! As far as our room, it was spotless! The beds were ultra comfortable! The shower had a nice shower head and as usual, we appreciated the provided toiletries. A couple of amenities the hotel also offered was a pool table and a TV and relaxation area, complete with a massage chair! We just didn't have quite enough time. Breakfast was pretty standard for a Best Western Plus. There are enough choices to please everyone. Patio seating was also available. Best Western Plus in Liberty Lake provides a great value for the reasonable price. The hotel is amazingly quiet and clean. The staff is superior! .

Great price. Comfortable clean room.

Very friendly staff! Felt welcome as soon as I arrived. Super clean room 🤩 and the bed was one of the most comfortable beds I've ever slept it. The hot breakfast was real food, fresh and yummy! I had a wonderful stay and will definitely stay again.

Comfy bed, great breakfast would stay here again.

Clean, friendly, and comfortable. I've stayed at many hotels in the last week and a half and there is nothing better for me than Best Western Plus Liberty lake.

The room was fine, the pool was freezing, but the happy hour was nice

Very enjoyable stay with elderly family members. Great breakfasts with a variety to choose from. Staff members were very helpful and courteous and gladly help fill are needs. The rooms were very nice and the beds are super comfortable. Best priced Best Western Plus in the area with the rewards program. Thank you!

Liberty Lake location was very convenient with quick access to Hwy 90 for the 14 or so mile drive to The Podium where we spent the weekend watching volleyball. Interior of the Hotel was clean and comfortable with easy access to breakfast and swimming pool. Our room was nicely located on the very quiet 4th floor right across the hall from a stairwell. The room was well laid out with 2 queen beds, a small couch and a desk & chair.

3rd time staying at this particular Best Western and will be the last, not due to anything except the purpose of staying there is no longer needed. That being said, this one was a little more difficult. The light in the bathroom was very dim, there usually is a pole lamp next to the chair and there wasn't, the desk usually has a desk lamp and it didn't, bed was too high off the floor, no foot rest for the couch and one less wastebasket in the room (in our experience there usually are two along with the one in the bathroom). Perhaps a step stool would be beneficial in the room. The breakfast is always good, especially the room host has been very cordial. I'd like to come one more time as this experience was not what we have usually experienced here, but the need for me to be in Liberty Lake is no longer part of my travel plans.

We chose the Best Western Plus in Liberty Lake when our go to Hotel in the Spokane Valley was unavailable with increased weekend rate. It was a little pricier than we had hope for, but it was less than the SV hotel and did have good ratings. It is conveniently located off of Highway 90. It is near a Legends Sports Bar, two local upscale restaurants (Hay J's and Piccolo's), and a gas station/convenient store. It is a short drive to other restaurants and conveniences. There was free off-street parking with limited turn around space. It is permitted but permits are free from the desk. There was free reliable internet. There was a free accessible ice machine. The grounds, facilities and room were clean. We saw staff taking care of the grounds and keeping the building clean. We had a large spacious room with a King bed, couch, desk with chair, double nightstands, 2 drawer bureau and a bench. We had a mini fridge with a freezer section, microwave, iron & board, coffee maker and hairdryer. There was a separate vanity and a self-contained tub (no drain plug), shower and toilet (loose toilet seat). Toiletries were in dispensable containers (one needed to be refilled). The hotel was relatively quiet even with sports teams on site. There was some hall noise. The staff was very friendly, competent and efficient. They made cookies available in the lobby (one burned batch was put out). Plus members could also take advantage of Happy Hour perks. There was an indoor pool and hot tub, and fitness center. The breakfast was free and had a nice variety of offerings (hot and cold), There were eggs, potatoes, sausages, ham, biscuits and gravy, make-your-own waffles and other continental items. The buffet was kept full even on busier mornings.

Wonderful experience clean room

Room was nice and the breakfast was great. Hot items were actually hot! One thing that disturbed me was when we first entered our room, there was a charger plugged into an outlet by the bed. It could not be missed as it was black on a white bed. It was weird and made me a bit uncomfortable that it was left there after cleaning the room. So, I looked around to ensure everything was in order. The Kleenex cover had dust on the top.

Location was just right off I90. We were assisted by Nathan for our c/in and out process, and he was friendly and very helpful with our requests. He gave us options of choosing the room and since we asked as long as the room wasn't too close to the elevator, he then just said he would give us a room on the top floor to ensure we would have a restful night. We requested for a 30 minute late check out when we found out our son's game schedule at HUB Sports was changed to 12:30 and Nathan gave us another hour for the late check out so we didn't have to wait too long on the field. We The room was clean. Good water pressure for the shower. It was a bit noisy because we could hear doors opening and closing from other rooms but otherwise everything was good. The pool was also clean although it might need better ventilation. Breakfast options are okay and the staffs who were in charge were nice and friendly. This hotel offered complimentary hot drinks at the lobby. Coffee tasted pretty good too so we didn't need to bother looking for a coffee shop. If our son's team has a game again in the area, we're sure going to choose this hotel again for our stay.

Super clean rooms and friendly staff.

Very clean hotel nice staff breakfast was great I will be to stay again thank you so much for being so nice in always having a beautiful smile on your faces

Spacious rooms, good beds & breakfast was a great variety of options every morning. Just a few oddities, towel bar in bathroom fell down when the towel was removed, shower head squrted water over the shower curtain onto the toilet paper (needed to be tightened). Was impressed at the beautifully clean looking hot tub & pool but next day the hot tub jets quit working so never got a chance to use it. Alot of garbage behind the fridge/microwave area & carpet didnt look like it had been vacuumed. Also windows were very dirty on the outside.

Nice quiet room. Bed was very comfortable

The location was great. The staff was incredible very accommodating. The rates were perfect. Just one problem, which in my opinion was a big issue. The accessibility rooms have raised beds. My 97-year-old mother could not get into bed without assistance. I am not certain how that falls under ADA guidelines. She fell getting out of bed as it was over a 4 inch drop to the ground. I took pictures to show the problem.

Nice location close to the freeway. Very friendly staff, clean rooms, and a reasonable price. Would stay again and definitely would recommend.

Great place! Friendly staff, yummy breakfast and plenty of dinner options nearby. I have to use at least 100 characters for this actually to go through so here's your hundred characters.

The staff was very friendly and made me feel very welcome as a guest. Our room was very quiet and the bed was comfortable. Breakfast was very fresh and tasty. I would recommend Best Western Plus Liberty Lake Inn to anyone traveling through Spokane.

The facility was beautiful, clean, well-taken care of. Staff were friendly and helpful. Breakfast choices were great!

Always an exceptional experience. This is my preferred hotel to stay with when traveling to this area. Rooms are always clean and in good working order.

Not as good as we normal .Breakfast was ok but not great. Homeless person and all her belongings was eating too. Happy hour was short and they cut back on the days. Sink didn't drain . The pool glass needed to be cleaned .We have been going there for years ,just don't have it's same appeal.

Historically, we have enjoyed staying at this property. We have done so many times. The staff is friendly and a the building is generally well maintained. This trip, the hot tub wasn't working, the elevator was very slow, the toilet in our bedroom was really low and the toilet paper roll was hidden behind the door. The bathroom was most inconvenient. Lastly, we love to dine at the restaurant in the adjacent building but for this trip this venue was not available. That was disappointing - but we can't fault the property. The breakfast was great and the sleep quality was very good.

All our needs were met. No complaints! Breakfast selections were great, coffee was exceptional! Thanks to a great staff!

Most important, they have good beds. Our room had recently been remodeled with double sinks outside the bathroom. Nice cabinets for refrigerator, microwave and television. Extra space for a desk and chair. Also a comfortable chair for relaxing. The bathroom had been painted recently, but the fixtures hadn't been updated; however they worked well. I picked this hotel because I thought they were pet-free. Our granddaughter was with us and she is allergic to dogs. They do try to limit the pets to the first 2 floors, but all the other rooms were taken. Evidently we aren't the only ones who prefer pet-free rooms. That is the main reason I only gave them a 4 out of 5.

The room was clean, bedding seemed worn. We had a king sized bed that was pretty good. Small pillows. I didn't have any of the breakfast as there were few healthy options. Bread was empty, there was yogurt, however had sugar in it. There were scrambled eggs however I'm not sure if they were real eggs or powdered eggs. I have stayed in other best western plus and there were a few more options for breakfast for example fresh fruit, such as pineapple, melon etc., plain yogurt without sugar, whole wheat bread for toast.

Comfortable beds and friendly staff. The room was clean and I had a good nigh's sleep. Parking was easy. Elevator seemed a little slow but otherwise it was a perfect stay.

My grandchildren and I enjoyed our stay. The water in the pool needs to be warmer. Even though it was cold it was refreshing.

Stayed at this place before, it does need some updating, and I would read it about an eight out of 10 for cleanliness. Close to good restaurants, and bar. Breakfast is good. Staff was very friendly and accommodating.

Pros: good location and family room option was perfect, staff was friendly. Cons: they didn't run the right card, hotel is in desperate need of refresh/clean, linens had stains, my husband had to repair the non operational toilet because no maintenance onsite until Monday. I find it unacceptable that a hotel can't repair broken things over a weekend when I would think that's their busiest time. Would not likely stay again.

The pool is now reopen! Was closed when I visited in February. Still love the breakfast and the staff. Was checked in by 2 nice employees. Very clean and comfortable rooms. A great stay

Been a very long time since I stayed at a Best Western, I have to say I was very impressed! The staff at this location is amazing! Maya being a personal favorite of myself and my husband! The pool may be closed due to circumstances out of their control at the moment but we didn't miss it as our grandson was treated like a little prince which made it even more fun for him! Also a shoutout to the guy who runs the happy hour and puts out cookies because he was awesome!

The hotel staff is TOP NOTCH. Very accommodating and made me feel like I was home. Appreciate their friendly nature and helpfulness. The property is located in a nice location. There are a few close by restaurants within walking distance and easy freeway access.

Quiet rooms. Great breakfast. Friendly staff. Clean rooms. Excellent location. We were there because my niece graduated from Gonzaga University. The hotel is 20 minutes from Gonzaga in Spokane. and 20 minutes from Couer d'Laine, Idaho.

Nice comfortable bed, excellent breakfast. The hotel is in a very convenient location between Spokane Valley and Coeur d'Alene, Idaho. Only negatives were we were supplied with only one washcloth for two people and also supplied with only one regular coffee pod.

Pillows are nice, everything is clean, they offer a pool table. Swimming pool and hot tub were closed but it'll be an option when it opens. They gave us an option on room preference as well. Plenty of parking with exit doors near your vehicle as well

Clean, comfortable, good and polite workers. Pool was out but that was indicated on the web site. Breakfast was good and evening happy hour was normal. Several eateries within walking distance. very reasonable price for a BW. I would stay here again for sure Especially after the pool is up and running.

Clean rooms and very good staff service .Recommend to stay at this hotel for all purposes . Pool and Gym was under construction .Good to see these amenities availability during next visit Hot breakfast and 24 hours coffee ☕at the reception .

I have stayed here for business for a few years. This visit was the best yet. In the past the employees weren't really engaged. This trip was a paradigm shift. Noah at the front desk was welcoming, knowledgeable and incredibly efficient. Nick the happy hour bartender was engaging and you could tell he understood hospitality. Great hires!!

Great customer service, extra special detail to taking care of guests . Like they have a customer cocktail hour, definitely take care of you. Also enjoy the different selection of breakfast options , it's not everywhere you see Hash offered ?

Very nice stay. Friendly staff and clean comfortable room. Breakfast selection very nice and one of the better I have seen. Rate was fair and I would definitely stay here again. The pool and spa were closed which was disappointing but it due to having to make changes due to new crazy County requirements regarding the type of pump used. Would recommend staying here.

Really nice property. The staff was helpful. I like the coffee machine that had so many choices. The room was clean and nice and spacious. The breakfast had many choices, and everything was very good. We enjoyed the stay and would be glad to stay here again.

Clean hotel, comfortable bed. Easy check-in. Walking distance to 3 restaurants which is nice. My main problem is with my dog. They charge for a dog but have no decent outside dog area. The area they directed us to is a ditch area with no lighting and they do not provide poo bags -unlike most BW Hotels. I have my own bags but some less responsible dog owners don't!. The other problem worth mentioning is they do not offer upgrades to patrons with dogs -again, unlike most BW Hotels.

Always excellent service. The staff are always nice, breakfast is always easy to go and plenty of it. Every time I come here I'm never disappointed. This is the only place I would stay if I'm in the area, unless they are all booked out then it will be a sad day.

I have stayed here before and will definitely stay again. I noticed some improvements and the hotel is extremely clean and comfortable. The staff was personable and very helpful and the homemade cookies were delicious. Location is great tooo,

Great front desk staff. Nathan was great help and super service. Nice location next to excellence eateries and bars. Also got to watch the Tesla dealership load new trucks....there pretty ugly. A little more house keeping could go along way in the rooms. Unmoved furniture was not vacuumed under and a buildup of debris was present in our double bed room. Also the fridge looked pretty ragged and unwiped down.

Coffee maker broken, door latch broken, shampoo and conditioner dispensers in shower empty and one was broken, stain/spot on white bedspread, sign in breakfast area saying not to take any food with you. All in all, this was not a good experience

This hotel was not up to par for BW. 1 towel in room. Shower hard to manage. No hot water in morning. And overpriced. I brought this up but no reply. I will write a letter to BW and ask for partial refund. I will not come here again. I will call corporate. BW can do better.

The staff is great. The people are very helpful. The pool is nice and large : The breakfast buffet is beyond great. There is lots more food choices

I've stayed at many Best Westerns and this one just did not meet my expectations. The continental breakfast was excellent. Great variety and attentive staff. The hotel however is in need of renovation. The room did not feel clean. There was pet hair on the carpet, chairs and bed as well as popcorn left from previous guests on the floor. The noise level in the room was high, constant slamming of doors from people exiting their rooms/the building. The gym and pool area also felt run down. The gym was very humid and had visible water damage and mold. There was a very loud machine noise in the pool area that made it hard to enjoy using the hot tub and pool. Unfortunately I would not stay here again.

I stayed here briefly for one night with my son while traveling through to the West coast, and it was a very pleasant surprise. We found it very comfortable. Noah at the front desk was very attentive and super friendly. The complimentary breakfast was great. Our biggest surprise was a pool table that was free to play. My son and I thoroughly enjoyed that, and it made our night. Overall a very nice stay at a great value hotel.

Guest services were very accommodating of special needs family member. Check in was a little slow, but ok otherwise.

Had to wait 45 minutes for some unexplained reason to check in while other front desk clerk checked two other people in without a problem.

First room was not cleaned properly, but besides the point they were excellent on moving us to a cleaner room, and overall stay was excellent shout out to Noah at the front desk for helping me with signing up with a membership and overall stay he deserves a raise

The hotel is in a great location. Close to a walking path along the river and close to shopping. The hotel has a nice little pool. The included breakfast has a great selection of hot and cold items. The hotel is pet friendly as our friends brought their dog with them.

The rooms are larger and the bed is extremely soft and comfortable. The location makes it very quiet and they have a few nice touches. They have a good breakfast including eggs, hash-browns, bacon and sausage. In the evening they have a happy hour for B/W diamond members which is a nice touch. Overall a very good stay.

We have stayed here a couple times and it really is a great place. Is it super fancy with a ton of amenities? No. But it is comfortable and consistent. The rooms are a nice size, the beds are comfortable, linens are clean, parking is easy, in-room coffee is appreciated. We like the included breakfast, even though they do run out of items prior to the end of the breakfast time slot. So go early if you can! Staff here is the best! Super friendly and helpful! We had a problem with our A?C unit - it was making a terrible noise! We called down about 9pm to report it, in hopes that someone would come look at it in the morning. Well, within an hour we had two guys investigating the issue. They actually ended up swapping the bad unit with one from another room - that night! Let me tell you, that is customer service! Over and beyond customer service! They have earned our business. Every time we visit the area we will be staying at this hotel!

As rates continue to increase in the Spokane WA area I ended up going further out. However this was not a bad thing as the property was still in a good location to the Spokane Fair/Event Center as well as a planned Antique Mall in Post Falls ID. Modern, clean outside and in and a very comfortable room and GREAT breakfast daily with two very attentive attendants, friendly and efficient and helpful.

This hotel is great. Super nice staff. Free breakfast daily with loads of choices. Beds are very comfortable. Room was very clean. Property is very well maintained. Happy hour mon - thurs. Free drinks and Nick is awesome! Great dining right around the corner and five minutes to loads of stores and restaurants. Close to freeway. Pool and hot tub. Great value!

Very nice Hotel with an exceptional staff. Professional and helpful with answering all questions I needed answered. Nathan was courteous and friendly throughout my visit. He greeted me and checked me out in a professional manner. I will definitely be staying at this location again.

Will definitely use Best Western Plus in the future. This facility exceeded our expectation for being friendly, price, clean, and the location was perfect right off of I-90. We shopped at the Spokane Valley Mall which is a short 5-miles up the road. This facility is located near many good restaurants and venues.

Family and friends. Good times and bad. It was nice to come back to the hotel and not worry about anything there. We got a good night's sleep. We had good food in the morning. Nice staff and people. I'll definitely tell others about this place.

Property was in a great location. Clean upon arrival and very friendly staff. Rooms were clean and beds were VERY comfy. I like that they do not enter your room unless you request them to. Breakfast was great for hubby as he loves all things breakfast..

They were extremely helpful and thoughtful of my Mom and I under trying circumstance. Mom was in a wheelchair and I had never driven her around in one before. She had little usage of legs and we had been already driving for 6 hours that day. She really appreciated the good breakfast for the last leg of the trip. Only problems noted were in regard to minor changes to a handicap room.

Wow - we loved this hotel! After staying at a precious best western where we had a TERRIBLE experience and I vowed to never stay at another best western ever again, I was hesitant to keep this reservation but I'm sure glad I did! The breakfast has stellar options, elite items that you don't get at other hotels and the staff is so amazing. They make you feel welcome and happy to ne there. Maybe I will continue to stay at BW just because of my experience at this hotel.

Hotel was very clean and the rooms comfortable. Shampoo dispenser was empty and I couldn't get the TV to the channel guide. In room coffee is a plus.I didn't use the other amenities like the pool or gymm. Good restaurants close by and breakfast was very good.

Everyone is great and the most caring staff. The rooms are great and well taken care of. This Best Western is the only one we have stayed at that have a wonderful happy hour. We have stayed at this Best Western for at least 30 times. They are close to shopping and just off of I 90.

It is easy to get to right off of Interstate 90, and is close to restaurants. The staff were helpful, pleasant and kind. The facility and room were very clean and quite comfortable. I basically was in my room only at night, as I was visiting family and friends in the area. The check-in and check-out process was painless. There was not a lot of noise from other customers, the parking is adequate, ,I was able to park right outside my window on the first floor.

A cousin near Newman Lake was hosting our family reunion, and this was the closest hotel. As a. Senior, my price for 2 nights was about $245 including tax. WAY more than I anticipated for this rural area. Room was clean and quiet, but for the price I expected my room to be serviced. It was not. I did tell the front desk that the refrigerator in my room wasn't working. They did service the unit and, at least, my drinks were cooler…but never cold. Breakfast are was clean and tidy due to the diligent efforts of the 2 young women working there.

We loved the pool, gym, and Pepper room(games, tv, pool table, foosball, hang out area} were open 24 hours for the kids as long as an adult were present. Not like some hotels were kids are kicked out after 9PM. We had 4 families traveling in our group with kids from 9-14 yrs old and they all had fun hanging out, swimming and playing in the Pepper room. The manager and the staff were awesome! Really made us feel welcome. Great hot breakfast with lots of choices. Great location between Spokane and Coeur D'Alene and about 35 minutes from Silverwood.

We spent the first night in a very warm room because the AC was not working (got into the mid 90s) We should have been moved immediately but it took until noon the next day. I felt like we wasted a whole morning getting the run around. The front desk was friendly and felt bad but for the price, we should have had some compensation.

Our room was large and clean. However the best feature was the “happy hour” hosted by Nick. He was a great host and the snacks were good. Lots of games were available for guest use. We enjoyed our stay and would certainly stay at this location again. Breakfast was plentiful and well served.

Traveling as much as we do it was a pleasure to stay at this hotel. You will not be disappointed if you select this hotel to stay at if in the Liberty Lake area. Probably one of the friendliest, and most dedicated to make the traveler comfortable that you will find.

The staff was very friendly and approachable. The rooms were ok, not the best but not the worst. Our room was clean, free of bed bugs, and stocked with a few towels. The door lock barely worked with the card, the beds were caved in, and the curtains were broken. They really need a new contractor, the towel rod was hung unlevel, the shower dispensers were barely hanging on the wall, there was no grout in the floor tile, and the wall around the ac was damaged.

The hotel had a great location. They were doing some remodeling so it was dusty and a bit smelly, but that can't be helped. The front desk worker was walking out by the front door when we pulled up and seemed annoyed when we went to check in around 4:30pm. The room was nice, but there were several stains on the drapes. We didn't have any shampoo or conditioner in our room, but the staff provided us some upon request for free. The hotel's location is amazing. It is well groomed and easily accessible. Would stay here again.

I felt so welcome, everyone was so friendly. I'd stay again for sure and would recommend to others I love my dogs were welcome. There was alot of amenities most hotels don't have. They plowed the sidewalks right away to make sure everyone was safe

My husband loves the breakfasts here. I liked it too as well as the layout of the room. The sink and mirror are outside of the bath and toilet. Very convenient. The beds are comfortable and the heating/cooling system worked well.

I first stayed at this hotel and was impressed with the service and quality along with professionalism of the staff and rooms. However, since my first experience was so good I decided to book again. The second time booking I was greatly disappointed in some of the staff and then the overall smell in the room and noise. When we got into our room there was an awful strong smell of either fresh paint or some oil of some kind, it was very strong and nauseating. My husband chose for us to open the window and let the room air out which was fine, but then the TV needed to be unplugged and then plugged in again each and every time for it to turn on, the guide on the TV would intermittently stop working, there was a significant difference in professionalism between the day and night staff, and when asked if there was something they could do about a neighboring rooms toilet running all night long they reported that they could do nothing as the room was occupied and they would not fix it so my husband could not sleep at all during the nights we were there.

Easy exit from the highway, close to nice eating establishments. Supermarkets are also nearby if one prefers to eat it. Fuel is close too. Substantial breakfast served daily and varied from day to day. Fitness center has a recumbent bike, weight machine and an elliptical trainer, ab bench and a TV to watch while working out. The bed was very comfortable and the room AC/Heat was very easy to operate. Overall a very nice stay.

Except for the the wine (Barefoot) served during happy hour and the fact that hard cider/tea is not kept stocked the rest of this stay was really nice. The beds are comfy with lots of pillows. The rooms are clean and and the staff are really nice.

This was my first stay at a hotel in over 4 months that wasn't for business, and I wasn't disappointed. Staff was pleasant and helpful. Amenities were plentiful. Rooms were clean. And they had a good breakfast. Overall I had a great stay.

I was disappointed with this stay. Pros: Rooms were clean, bed was comfortable, breakfast was good and a really nice large spread. Cons: Checking in, the staff didn't even smile, and seemed grumpy in general. We weren't told that the water was turned off, so went to our room and my travel companion used the bathroom, then found there was no hand soap so squirted some shower gel on her hand and then had no way of washing it off. We called the front desk and were told "Oh yeah, the water is off for a bit due to maintenance." (Wasn't that something that could've nicely been told to us as we checked in a couple minutes before?) We asked for hand soap and never did get any. There was barf in the public bathroom near the pools, the pool smelled strongly of strange chemicals (similar to nail polish remover or spray paint). The other reviewers aren't kidding, the elevator takes an ETERNITY. No idea why, even when no one is using it, it is sooo slow. It also makes a squawking noise, and we were near it so all night whenever someone used it we got to enjoy that. The coffee bar could use some cream/creamer that doesn't have sweetener in it. The facility is nice, hope they can improve the service/upkeep of it.

Listed as a three-star property, this facility rates two stars at best. Slack management is evidenced in several areas, including leaky plumbing in rooms, substandard housekeeping, poor staff follow-up to guest requests and, most notably, an excruciatingly slow elevator that often stops on the seconfd floor -- whether summoned there or not. All in all, not a satisfactory experience.

We stay here quite often due to the location near our kids, however, each time we leave disappointed, thinking we need to find somewhere else. We are diamond level members, and have been at a lot of their hotels in many states, but always have an issue when staying at this one.

Carpet was SOAKING wet due to them JUST shampooing. Family was slipping and falling walking from carpet area to tile area in room. Room was muggy and smelly. No TP, shampoo or body wash. Only 2 towels for a family of 5. It was like pulling teeth getting more TP and towels from the front desk. No towels for the pool. Staff kept reminding us that check out was at 11AM, it was only 9AM. A generator in the sprinkler room kicked on at 5:50AM waking my 3 children up. Husband complained to the front desk and manager, they weren't helpful at all, stood there with a blank look on their face. Didn't offer anything for our crappy stay. Not worth the $300 that we paid. Check in was easy, the guy was great. The free breakfast was decent.

Great price, so many awesome breakfast options, clean room, right off freeway! We always enjoy staying at this hotel! Right between Spokane and Idaho, its a great spot to stay so you can go back and forth between the two.....

My son and I stayed here for our trip to Silverwood Theme Park. It was a great location and a great stay for our first time this North. There was also a great bar and grill across the street, and it was close to the freeway. Breakfast was hot and fresh, just what we needed, with a great value!

The breakfast buffet was great! The room was very clean, and hotel staff was very friendly and accommodating! It was our first stay at a Best Western and we would definitely stay again! It's a very great hotel for the price! Bonus points for the 24/7 pool and hot tub!

Liberty Lake is in a great location with all the usual amenities required for a short stay. The staff were very friendly and helpful. We have stayed here a number of times and never had an issue. There are a number of eating venues and supermarkets very close by so you can either walk or drive.

Very quiet, clean room in a fairly convenient area. Excellent check in experience, very nice staff. Breakfast was warm and tasty. Only complaint was a faulty toilet whic did not get fixed before we checked out. Thankfully there were restrooms in the hall across from our room.

Positives: plenty of parking and the A/C worked well. Pool was good. Back door supposed to be locked but wasn't…that was unsettling. Cable wasn't working…went down the first night and another guest was complaining about the same thing. They said they'd send someone to look at it but never did. Subsequent calls to the front desk revealed that the general consensus with those on staff was that “management didn't pay the bill” so everyone was having this issue. Ice maker on our floor was broken and staff said it had been for a while. Elevator was very slow so it was super inconvenient. Leather on sofa in room was peeling badly…very dated looking. Comforter stained. Screen on window had a big hole in it. Some days trowels were soft and plush like normal bath towels. Other days they felt like sand paper. A little consistency would be good. When cleaning of room was done they didn't do things like give more toilet paper and Kleenex. We had to walk down and get those. Staff was so busy on cell phone at front desk that it took them time to acknowledge us…not the end of the world but unprofessional. I asked for extra blankets. My hubby sleeps hot and likes AC and I freeze so I wanted extras. We were told twice that all were in use in rooms until we handed someone a $20 and lo and behold they found extras right away. Overall the hotel probably needs a new GM and some money dumped in to bringing up to standards. We've stayed at many Best Western and this was by far the worst.

Beautiful quiet & clean hotel off the main drag, easy walk to great restaurants. Loved the staff & rooms and happy hour was a wonderful surprise! Breakfast (not a big deal for us) was really nice too.

We did a late night stop on our way to Denver. The facility was easy to find - 1 block off of I-90 in Liberty Lake. The room was nice and quiet even though there were many kids in the facility (Summer Vacation). They have a beautiful indoor pool that is available 24 hours per day. The place is within a block or two of a variety of eating or drinking establishments. We tried True Legends across the street - it was a great choice.

I stayed here one night with my husband on a road trip. Clean rooms. Quiet even though next to a freeway. Great breakfast and nice happy hour in the evening. Everyone was super friendly. We would stay here again.

Great place to stay' great value ! We were travelling thru and did not have a reservation however the front staff helped us cheerfully and quickly. There was happy hour when we checked in which was a fun surprise. There was many options to chose from and the attendant was friendly.There are restaurant options within easy walking distance. Breakfast had many choices. The staff were all friendly and helpful.

Our Robotics Team spent 2 nights here and it was just perfect. We had 50 people and the breakfast was the best, hot items were delicious, waffles, bacon, egg dishes. And, we used the breakfast room for our nightly meetings that even had a pool table. Rooms were clean and large. Staff was friendly, knowledgeable, and helpful. To top it off there is a new Tesla Service Center going in next door and the supercharger stations were working and we charged our T-100 which saved us tons of time.

This hotel is new. Great condition. Super comfortable bed. Far enough from the interstate to be quiet. Very close to the centennial trail which is a great place for a nice walk. Paved and right along the river.

My husband and I and our 2 dogs stayed here during my 5 week radiation treatment in Oct-Nov 2021. Staff was excellent on every level and facilities suited our needs. So now we are back for Chemotherapy Treatment and staff knows us and go out of there way to meet our every need.

Admitting was VERY good, very nice and helpful gal at checking, later at "happy hour" gal tending it was REALLY helpful and nice and very personable, I would hier her for my company! Checkout was whatever, gal was on the phone didn't even look at me. Overall great experience, pricey, but hey I don't think a room should be more than $40.!

Excellent stay! Loved the Thursday Night hor d'oeuvres and drink and hot breakfast each morning. We enjoyed the perfect temperature of the pool and jacuzzi. Our room was clean and we used the microwave and the mini fridge.

Excellent front desk service. Pool and spa is open for 24 hours. Happy hour was much appreciated after a long drive, offered beer or wine 2 drinks complimentary with salsa, chips and pretzels. Clean environment. 4 floors. Very nice lounge and breakfast areas. Pool table in lounge. Very nice hot and cold breakfast items. Right off of I-90 highway. Nice suite rooms. King bed is firm. 4 pillows. Hairdryer provided. Very happy with our stay.

Convenient location by freeway with an excellent Restaurant next to hotel. Excellent breakfast, much better than the normal. Housekeeping could be improved, poor job of vacuuming. Room needs updating. Entire staff outstanding.

How is this inn ranked a plus. When I arrived the toilet had feces and cleanser in it. The shower did not work properly. Stains on carpet. Promised a hot breakfast only to confront a sign the following morning that would not happen.

This was surprise for the price point. Very nice room, quiet and comfortable. The added morning breakfast was a real treat with lots of choices and clean surroundings. The only complaint would be the elevator, which was noticeably slow. The location was perfect for our needs, with quick access to Post Falls and CDA Idaho, plus Spokane and the surrounding area. A very nice experience.

I was visiting my daughter for my grandsons first birthday. They live in Post Falls. It was only a couple minutes down the road. Overall It was a nice stay. Nothing that would make me not want to stay there. I however did think it was odd that a large part of the parking lot was Harley Davidson Parking only painted on the parking spots at the hotel when I arrived. I thought am i staying at a biker hotel? I was at the hotel for two nights and was there off and on during the day and evenings. I never once saw a free cookie in the free cookie offering. As far as the room there were two lights burned out over the sink, which I would think would be fixed even though it was plenty bright. I did find a lighter and a handful of change between the couch cushions in the couch in the room. Also the toilet filled up several times when not using it. It was the very first time that I have stayed at a hotel that there was no maid service for the three days and two nights that I was there. Maybe its just the area but I just thought over $160 a night was a lot I would think more like $120. I always felt safe, and I only ever saw two Harleys, and they parked near the front door.

This hotel is short staffed. I had a reservation and room was not complete for check in. There was fecal matter on the floor, in the public restroom. To be fair, if they had more help, this could be a great place to stay. Centrally located to many amenities. Room was clean.

Staff use Covid 19 as an excuse to to do any serious cleaning. I heard this multiple times. If they took is seriously they would each be wearing a mask, as required in Washington State and use gloves when cleaning. I saw zero cleaning going on in the common areas, such as the elevator, door handles, tables, front desk were guests are constantly touching that area. Prime breeding grounds for Covid.

We stayed 2 nights. Our experience was awesome. Maria kept the dining area spotless, makes certain all units are working properly, had a large variety of food items, fresh and/or packaged. She's happy, friendly, and pleasant to talk with, very attentive, ready to serve and sensitive to her customers' requests/needs. She made excellent rosemary potatoes and had biscuits in a warmer; there were 2 waffle irons available; one made regular size & the other made 4 smaller size (my favorite); all are not offered at other BWs we've experienced. Anna, at front desk Front, is very friendly, pleasant, happy, very helpful, knowledgeable and courteous. We arrived late morning, she told us our room wasn't ready; she gave us an estimated time it'd be ready; we called prior to estimated time & room was ready. Rooms are like new & very clean; everything worked. Our king bed was very comfy with soft sheets. There's Happy Hour Monday – Thursday 5PM to 7PM! Location is around 17 miles (an easy drive) to/from Coeur D'Alene. We definitely recommend this hotel.

My standards for hotels are pretty high, and this one makes the grade. Rooms were big, clean and comfy. The hot breakfast was nice. We took advantage of Happy Hour and used the pool table. Staff were super friendly and helpful. This place really cares about their guests.

New, well kept and maintained, very clean. Great happy hour! Nice lounge and game area. Great breakfast.,very clean area too. huge selection, well stocked, hot food hot cold food cold. Welcoming and very friendly staff.

We checked in to find our room cleaning had not been completed. Bed was made but there were dirty towels in the bathroom and no clean towels, toiletries or kleenex in the room. The carpet was also dirty. We called the desk and they sent a pleasant young man to do a quick cleaning, vacuuming and towel service. It delayed our dinner plans about 40 minutes. He advised me to ask at the desk for tissues as there weren't any in the stock room. On the way back from dinner I stopped at the desk to pick them up. Next morning at check out the desk clerk, who appeared to be about 18 years old, recognized us pleasantly, asked about our stay and printed our receipt ($196.00 including taxes). My husband asked if Best Western would compensate us for our time and inconvenience of the previous evening. She said she wasn't authorized to offer any discounts. He asked to speak with the manager, and when she returned she replied "he wants to know what you want." My husband answered "$50?" She left and spoke with him - we could see them talking through his office window - she returned and said she'd give us a 20% discount and would email us a receipt because the math would take a few minutes. I told her I would wait for it. She printed the receipt again and she had taken $20 off. I replied "that's not 20%." She said he told her to take off 20% which would be approximately $20. We asked again to speak with him and she said unfortunately no, this was all she could do. He lied to her and to us, indirectly, and apparently took us for fools. I did tell her we'd be writing a review.

Hotel is good for travelers without pets. Area for pets to relieve themselves is a steep drainage ditch in rear or an equally steep retention pond in front. Poop bag dispenser was broken and empty. We had our own, but no receptacle was available. Currently major construction across road is noisy and very congested.

The pool and hot tub were in desperate need of cleaning. The hot tub was green. There were bugs crawling on the floor in the pool area. The soap dispensers in both our rooms were not working or completely empty. Broken towel bar and no hand soap to wash our hands by the sink.

We have stayed here many times over the years. The rooms are clean. The beds are great. It is convenient to Interstate I-90. It is also close to some very nice restaurants. The breakfast venue is small, in as much as seating is limited, but the breakfast offerings are quite extensive. Usually, this property offers a no-cost Happy Hour every evening. Last night we each had a glass of nice wine and some munchies.

We had originally booked our Silverwood weekend at a far less reputable motel. Fortunately we were able to cancel that stay after seeing that motel in person and moved onto this Best Western at the last minute. What a relief!

We were on a 3 day tour with a high school aged steel drum band our daughter played in. There were 25 kids, 1-2 parents per kid & a few other family members. Liberty Lake Best Western was very accommodating to our large group & we had a great experience there.

I enjoyed my overnight stay here during my rushed road trip. The hotel was clean and in new condition. There are nearby dining options as well as a gas station and convenience store. My room was quiet. I couldn't hear any noise from the neighboring rooms. There was a good selection of TV channels including HBO. This hotel served my needs very well.

We had problems with my wife being able to access the bed, toilet stuff, sometimes late response to cleaning. Maintenance and front desk staff helped us with every problem. Maintenance people were especially helpful when seen in the corridors, at breakfast, and when asked. 24 hour pool is outstanding

We've stayed at this hotel for a number of days over the past 12 months or less. I chose it for convenience to I-90 East West travel and the area is new and growing. The hotel is clean and people especially nice, friendly and helpful. Never be afraid to ask for their help.

This hotel is a well taken care of facility. Breakfast has a great selection and staff was very attentive to cleanliness. Easy access to interstate as additional amenities (food, grocery, dining). Pool and hot tub were clean and appropriate temperatures.

Quiet Rooms, very clean, HOT shower, plenty of parking, and now again have begun serving the Complete Breakfast. Had by far the most outstanding (from scratch) morning breakfast spuds ever, we cleaned-up on those. The Staff at this location is Very Attentive, we notice this and appreciate it. It's our 4th stay here, and the Owners are making continuous upgrades, outside, inside common area's, and in the rooms. We will be back to this location when heading thru, thank you for the great stay, r/ John T Silverdale,WA

I've stayed at this location several times. The customer service is always top notch, The rooms are spacious, comfortable, and exceptionally clean. The location makes it easy to get to and from the hotel, yet it's away from the hustle and bustle of Spokane.

We would most definitely stay here again. Worth the extra bucks for a quiet place to rest after a long day of driving. Very clean and extreemly comfortable beds. Decent breakfast options; cold cereal, juice, coffee, toast, bagels, etc.

Good safety measures Nice room.... large bathroom and sink area The fitness room was very, very small and the cardio equipment didn't work. The hot tub was broken. But we were there for family so that didn't matter too much. Though a nice hot tub would've been nice in cold February

We enjoyed our overnight stay. Window was difficult to close fully, with a small gap, due to the window sitting a bit crooked. We played with it a bit and got it to close. It did not disturb our comfort in any way. Also found a sticky spill on the carpet, which we were able to clean with water. It was probably unnoticed by the vacuum cleaner, but discernible walking with stocking feet. Again, did not disturb our overall sense of comfort..

Newly renovated and a few cosmetic projects needed to be finished in the room but didn't pose any problems. In our room, the vanity was open to the sleeping area so that was a bit disruptive when sleeping. In all, it was a very nice room, clean, and very comfortable beds. Would definitely stay here again.

Hotel needs to upgrade towels and furniture. Comfortable bed in a nice sized room. Good location if visiting Idaho or Washington and by freeway. Located next to a great BBQ restaurant. Very reasonably priced.

Very welcoming and inviting staff. Have no complaints or negative encounters to speak of. They need to bring the cleanliness of their pool and jacuzzi up. It needs some attention definitely. In my room shower was barely luke warm.

This hotel was absolutely great. Friendly and helpful staff, all were smiling (you could hear it in their voice) rooms were clean, the breakfast bar was clean and open. Quick check in. I felt that I was important to them.

This was the loudest hotel I've ever stayed in. The constant door slamming was overwhelmingly loud. It shook the walls and rattled our door each time. We can hear water whistling in the pipes when someone turns the water on. We can hear the people next to us talking. We can hear the people above us stomping around. It sounds like a heard of elephants when a few people walk down the hall. Cars are parked right outside our window so we hear the engines, people and music from the cars. We had a break from the door slamming from 11:30pm to 5 am. If you need to sleep longer than that stay somewhere else. We were here for a tournament at the HUB. There are hotels in Spokane Valley that are just as close as this one. Next time we will stay there. Oh and the room was not super clean...chip crumbs on the couch, floor not vacuumed, and hair in the bathroom. But this was even overshadowed the overwhelming noise.

Active construction during our stay no laundry no spa or pool (chemicals not Covid) I went to reception re; Fridge broken the manager looked at me and ignored me manager also walked around facility of 3 days not wearing a mask

Nothing extraordinary or unsettling. Was visiting town to pick up a service dog which I made very clear when I made the reservation. Although that information was clearly noted I was still charged a pet fee. If I have not learned anything in the last 18 months, I definitely have learned that I need to check, double check and triple check everything for accuracy.

Stayed one night (too many) on Oct. 30, 2020. Motel was far from capacity. Location was convenient but that was the only plus. Requested a room on back side of hotel. Was given key for a room on front overlooking a roof. No view whatsoever and unable to view our vehicle from the room. Had to leave room, walk to end of hallway to see it thru a window. At check-in I was asked to fill out our to-go breakfast choices. At check-out I had to ask for the to-go bags. Very poor food quality. Tossed all but the granola bars and juices. Absolutely no confidence that Covid-19 precautions are being taken at this hotel. No notice at front desk and no info or evidence of sanitizing in-room. Bare minimum essentials provided. No extra towels or toiletry items. But there is a long list of items your account will be charged if you steal. TV, pillows, towels, lamps, etc., and I was worried that we would be wrongly accused and charged after the stay with no way to prove we were not thieves. Poor hotel quality for the $$ we paid. Will not stay again and certainly will not recommend this hotel to other guests.

The front desk boy super rude and not very knowledgeable. Room was gross did not clean the phone or remotes and can't dust and the desk has food from I am not sure when yuck! I have stayed in cheep last small hotels that are better they should not be a plus

Great stay at the BW Liberty Lake. Traveling across the country and had a wonderful time at this hotel. Great staff and very nice rooms. Clean and comfy beds. Great breakfast bag option and staff was very nice and helpful.

I came out for business and had a great experience. Staff went above and beyond to help me with an issue (you know who you are, Elizabeth). Good hotel for a fair, modest price (about $100/night). I didn't use the pool but it looked like a good, clean one if you are looking for a hotel with one. Also, great coffee, supermarket, food, gas, and shops within a mile of the hotel.

Stayed here for a week in October 2020, Very nice room on fourth floor, king size comfortable bed, clean room, nice couch/desk/lamps, coffee pot/microwave/fridge in room, bathroom was a bit small, but had a separate area in the room with Sink/mirror/counter. Very wonderful staff, everyone we met all week! Clean hotel and quiet rooms. I only wish I would have used Priceline to book instead of my BW membership, would have saved a couple hundred dollars.

BEWARE!!!! Make sure to check your bank statement after you stay here. My wife, kids and I stayed here. The hotel was ok. Not great but not bad. When we got home my wife was looking at our bank statement and saw a 250$ charge. We contacted the hotel. Thier story changed several times but either we were charged because someone smoked pot in our room or maybe it was just cigarettes. They in no way tried to contact us to let us know we would be charged. We told the hotel that none of us smoke so there must be some mistake. We were told that it was thier word against ours. It gets a little more shady still. We asked to talk to managers and were told they were in meetings each time we called. We found out we had been speaking with the manager the whole time. We contacted Best Western corporate they could not help. We have disputed the charge and are waiting to hear.

Traveling during Covid-19 this place scored high in cleanliness and observing their own mask policy. Rooms were big, beds comfortable, and would stay here again. They did offer a breakfast but we declined to avoid any unnecessary expose. The place looks new, not sure how old it is but everything inside looks well taken care of and in good order.

I thought this Hotel was pet friendly. We checked in thinking that Best Western was pet friendly we checked into a room and then got kicked out because our dogs weighed more than 30 lb and we never got our refund back for the room for one night and we got charged for our pet deposit $30.the manager Sue was supposed to give us our money back for the room since we couldnt stay there and I never recieved it back. I was charged $243 and I never got that money back. Sue should have gave me my money back right then but she was too busy on the phone to even talk to me. False advertisement.

The Library Lake Best Western Plus is a nice hotel and seems to be kept very well. Reasonable rates and easy access from Interstate 90 are both a bonus! The staff is friendly and the bed was very comfortable! I will definitely stay here again.

I am so super impressed with the customer service I received, as well as the quality of amenities, location, ease of check-out, and friendly staff. Oh, and the price was right on for the modern King suite I stayed in. I can't say enough good things about my experience at Best Western Plus. Way to go!

The hotel was very clean and the staff were pleasant and helpful. I stayed here because it was very close to my sister's house. The hotel has very easy access off of I-90 near the Idaho-Washington border. I love the Best Western Plus brand, but in general I would say this is not as nice as they typically are. Room decor is dated and worn, but very clean. The bed was comfortable. Pubic group rooms were appropriately closed due to CoVid. My real issue is related to the CoVid precautions. The Spokane are is seeing increasing CoVid numbers at this time. In our 2 night stay we did not see a staff member wearing a mask. At check in there are no physical barriers such as a plexiglass screen (which would allow staff to safely not wear masks) or a simple barrier such as a table in front of desk to keep the public distanced from staff. The next night I stayed on a BW+ in the very small town of Orofino, Idaho that had taken appropriate precautions - even though there have been zero cases in their county. Because of CoVid, their typical breakfast was replaced with pre-packaged Grab & Go style. With the limits in place, they did an okay job with that. Since I am on a low carb diet, there were no options for me. I'm okay with that because the options for pre-packaged food are limited.

Think twice before staying here at the liberty lake location. Staying in room 307 today with my boyfriend. Went to go get food and caught the front desk girl in our room. Apparently extra sexual activity is part of her new covid 19 room speciality. Embarrassing and the most disgusting,unprofessional and most unforgettable, lesson learned,experience. Cant believethat people actually do thos at work and know that pregnant girlfriend will be leaving and clear her room card so she cant get back in,so that this sort of thing is even thought of let alone done. Regardless pouring rain and having to get a ride with all luggage i managed to grab so i quickly could leave before i ended up going to jail for lossing my cool in the most hurtful and devastating moment of my life. I will never stay at a best western and will tell all of this experience and the video i took to prove it happened at this hotel chain. Thanks best western for keeping it classy..... Shannon James

In qeneral the service, breakfast and rooms were excellent. I would say “ stay at a BW before a none chain motel. There prices are very close and the excellent upkeep is worth the little extra compared to a “ Bargain hotel”

Furniture needs some upgrading and repairs are pretty sad. I would not expect this of a BWP. The breakfast saves the day though. The breakfast was amazing. I do wish they would stop sliding the bill under the door because the sliding across the tile always wakes me up.

The hotel is wonderful and the staff is super friendly. They have everything one could need and the social hour was fun. The worst part is the sleeping aspect which is the most important whilst staying at a hotel. They had 4 choices of pillows on the bed from soft to hard. Pretty cool until you realize each pillow is a 1'x1' square. For a person who moves this became extremely frustrating to stay asleep. It had to be the most uncomfortable sleep I have ever had at a hotel and I stay in hotels 60+ days a year.

This is unfortunately hard to type as we love staying at Bestwesterns and never feel we are taking a chance, Liberty Lake Bestwestern has issues for sure, the staff are friendly but not engaged. The hotel is not very clean and we would not lay it on the staff. The hotel has a smell that some might find disturbing as for the pool and hot tub well look to see if you think you should get in. We will not stay at this location again, the convienence of the local area is just not enough.

Met with smiles from the moment we entered. The staff was extremely friendly and helpful. Rooms were sparkling! EVER single person we encountered from front desk to housekeeping was kind and had a huge smile. It was very refreshing!

Best western plus peppertree inn at liberty lake is one of my favorite places to stay. They are always so kind and courteous to all their guests. I stay for business and for family trips when I am near Spokane.

For the cost of the room, I give this an average rating. The front desk person was helpful and pleasant, but the room, housekeeping and food was substandard. The lighting fixture in the room was broken and damaged, yet no one has bothered to replace it. Paint drips are located on grey tile throughout the bathroom giving it that "Cheap fix Motel 6 look." While body wash, shampoo and conditioner are complimentary and located in shower dispensers ....by the time I got done pushing each dispenser 50 times (not kidding) to get the proper amount for shampooing and conditioning I was plumb wore out and extremely frustrated. The breakfast is always a nice addition which is included in the price, however, they could make some adjustments in the way that the food is cooked to make it a bit tastier. Some of it was simply inedible. I found the mattress extremely comfortable. My poor rating for cleanliness is due to couch pillows that end up on the floor most of the time (or under someone's street clothes or their pet) being placed directly on my 'clean bottom sheet' and up against my sleeping pillows with the top sheet and blankets pulled back. That is a pretty big No NO. Overall, you should have a decent stay here as long as you are not expecting luxury or attention to details. (I travel frequently and have stayed in just about every hotel available). I hope you find this review helpful.

Had to make 2 different reservations because of member points use. Asked reservations if I had to check in twice because of it and they said no because they were together. First night was good, but came back the next day after shopping to find the room not made up and key card not working. LA couple hours after supposedly straightening things out someone tried to enter our room. The front desk had checked him into this room while we were there. Had we decided to go out, this guy would have had access to our laptops, cameras and luggage. No communication between cleaning staff to say our stuff was still there at cleaning time, front desk staff to look into the reasons why and central reservations My wife didn't feel safe in the room that night and when the manager contacted us the next day, he apologized and offered us points from Best Western corporate and, as we already received a 10% discount for being a Best Western Rewards member ,which made us feel like we were not as valued as full paying customers , he would offer us a $8.55 discount on our room and hoped that we would visit again in the future.

Visited this location a number of times recently, as it is on my way to see my Folks. Good service, friendly staff, nice breakfast, good wi-fi connection, convenient. Bathroom was small and cramped....

This is a wonderful place. Clean and friendly. The rates of the rooms are very competitive. The options of breakfast, pool, and quick access to the freeway is an ideal location. Place is always clean and functional.

Great breakfast, I look forward to it every visit. Variety, more than a typical hotel continental. Good service, easy to find a staff person. Nice stay, we'll be back. Great location, easy to access freeway. Nice nearby restaurants, Starbucks & frozen yogurt shop.

The hotel was nice. Needs to have the paint in the rooms freshened up. The pool open 24hrs and the game room was a very big plus to the stay. Quite area after the hustle and bustle of Downtown Spokane. Great place to just get away.

The staff are very nice and and the rooms are extremely clean! I stay at this hotel a lot for work, and I have a bunch of different options to stay at. I always want to stay here if there's is availability.

I stayed at one in Liberty Lake, Washington with my wife and kids and we enjoyed it so much the kids barely wanted to leave for our scheduled vacation events. With a swimming pool, televisions all around the recreational room, pool table, video game machines, and great food. We will choose Best Western every time

Great hotel location is perfect right off of freeway for easy access, great breakfast options has everything a guest would need. Staff is what makes the hotel stand out the most to me they are extremely helpful

We have stayed at this hotel several times and like the remoteness so we don't have to worry about our vehicle. Always clean, food is good, and the staff is very friendly. Only problem with our last visit was lack of hot water for showers. Would however, recommend this hotel to others.

Check in was quick and easy. Staff was friendly and helpful. Room was well appointed, clean and quiet. The breakfast was unexpectedly great. Off and on the freeway was easy. Wifi was fast, who could ask for more.......not me

Close to our destination at Liberty Lake. Clean facility, check-in was speedy, lots of parking. The room was clean and modern. It's close to stores, golf courses. Breakfast was a delight. Attendants did a great job of keeping everything stocked .

We were very pleased with our stay. Our room was spacious. Elevator to make moving items easy. Speed of cheaking in was prompt. Full fridge ,microwave, modern stylish sink, room gave a spacious feel. Great for doing business and leisure .Would stay again.

Easy in Easy out Breakfast outstanding, Bar across the street, gas next door, right off the freeway, quiet clean and well organized, great staff, easy parking and very clean! Will stay there again on our next trip!

I travel for business and stay here often. I really appreciate the mon thru thurs evening "happy hour" as it appeals to my frugal ways. It keeps me from spending too much at the restaurant. The social bartender is a great person. Very helpful and accomodating, high energy and knows the local area. The staff here are always friendly and helpful. I try to Stay at Best Western as much as possible and this is one of my favorites. The breakfasts are above average even for Best Westerns'.

We stopped here on our way from West Yellowstone to Northern Washington. Check in was efficient, staff was friendly. Husband got a good tip on a jogging trail. The room was clean, ambiance pleasant. Beds were comfortable. It was very quiet at night! There was some painting going on, not a problem for us. Breakfast was excellent, the room kept well stocked and clean. See photos. Absolutely recommend this well managed motel!

With exception of a couple Room Material Issues, it went very well! Our Jack Russell's loved it, the Hotel Staff (Devon), Social Bartender, Breakfast Service Staff, all were outstanding and for me, this is what makes the 'Stay' at a hotel for me, they treated us right without kissing our _ssess, you know what I mean, appreciate all of your efforts!

If we were concerned with the traffic noise, being so close to I 90, we needn't have been. This place lives up to Best Western standards and then some. We were greeted upon arrival and invited to Happy Hour in the Guest Lounge, once we were checked in. The staff were very friendly and made our Anniversary Get-away very special.

This hotel was by far the worst hotel that I have ever been to in my entire life. To start things off, WE FOUND HUMAN FECES INSIDE OF THE POOL and the hot tub was filthy. They didn't even do much to clean the pool. The housekeeping was also horrible, they only gave us 2 towels for 5 people and they didn't bother to change the dirty towels on the second day. They said that they would clean the room but all they did was sloppily make the beds. They also didn't provide any trash bags and they trash cans were broken. The microwave also ad a very foul odor and both the sink and toilet were clogged. The curtains were ripped and there is so much more that i have lost count. 10/10 would NOT recommend to anyone who doesnt want to have a horrible stay. I would very much love a refund!

We stayed at the Best Western Liberty Lake as our family had tickets to go to Silverwood on the weekend. The hotel was about 40-45 minutes away and was easy to travel to and from. There were many restaurants and shopping options nearby. Friends had already booked another hotel that was booked when we decided to join them. However, the Best Western was MUCH better than their hotel in many aspects, such as our breakfast was much better, our wifi was better (their's only worked in their lobby and our wifi worked everywhere). We would definitely book the Best Western again!

Stayed here to visit Silverwood, 30 minutes away from hotel. Breakfast were great, staff was friendly but AC system wasn't sufficient at cooling room. Pool and hot tube were great and very clean. For the price it is the best option in the area.

For me the location is ideal. Close to work and friends. The problem is that the hotel needs a renovation and while it was great 3 years ago when I stayed there for the first time, it now looks too old compared with the competition.

We were on our way home after a trip and decided to stop early in the day. The front desk staff at this establishment was outstanding and since I generally stay at BW Plus facilities I could rate them as one of the best. The room was large and well furnished with the beds very comfortable. Easy on/off access to the Interstate and 3 restaurants within walking distance. The breakfast was good and I was satisfied with our choices. I would stay here again.

Our family was nearing the end of a 3 week family road trip vacation when we stayed at this BW plus for 1 night. The front desk staff were very welcoming and helpful with advice on nearby restaurants. We were upgraded to a family suite which was a nice touch after 3 weeks on the road. The beds were comfortable, the room and bathroom were clean. The complimentary breakfast was average. We could not use the bathroom exhaust fan as the bearings were shot and emitted a loud screeching sound. Front desk staff were receptive and made a note for maintenance to fix the exhaust fan. My son and I were not impressed with the pool or the hot tub. The water in the hot tub appeared cloudy from accumulated use and needed cleaning. The pool had sand on the bottom and hair floating in the water. It appeared that the pools filtration system was not working or inefficient.

Many of the previous complaints for months or longer from other reviewers are still true. The pool is still cold, the hide-a-way bed in the family suite is still broken in our room. The air conditioning is broken in our room. The fan works, but the air does not cool. The rooms are dirty, the pain is chipping. I have never stayed in a BW-Plus in this poor of condition. The front desk girl however, was kind and tried to accommodate us the best she could. We let them know about all the problems, and apparently according to the reviews, others have let them know as well. The owner would, in my view, be compared to a hotel "slum lord" since nothing is getting fixed. I think the "plus" is false advertising and should be removed from the name. I will never stay here again. Furthermore, it makes me reconsider ever staying at a BW of any type in the future.

I stay at a lot of Best Western properties, and I am familiar with their tiers. This one was not a BW Plus, more in line with their standard offering. I would have expected a nicer more modern hotel. On a positive note, motorcycle designated parking was a nice touch.

We've stayed at this property several times and have never been disappointed. The rooms a clean and functional, the staff is friendly and accommodating, the breakfasts are fresh and plentiful and the experience is always top rate.

If I could give 11 stars I would! We were so welcomed when checking in to the Liberty Lake BW. Jeffrey and Megan were so kind and helpful. After getting into our clean, spacious room, we asked if they would provide us a bucket of water and rags to clean bugs off our bikes. They were the only BW on our trip that knew exactly what we were requesting and provide us each with a bucket, rags and even checked on us if we needed anything else. The laundry room was clean and both washer and dryer worked great…$1 each. We were able to park our bikes by the front door which was very nice. They have a pool table that helped us wind down for the evening after a great dinner at the next door restaurant. Breakfast in the morning was great! If every in the Spokane/Liberty Lake area, will for sure stay at the BW again! Best experience of all 6 BWs we stayed at during our travels through the NW!

Room was dirty and not clean. Found a bag of marijuana right under the bed. Had 2 kids in the room so thankfully they didnt find it. Turned in to front desk and they acted like it was no big deal. I now know why I only stay at Hilton properties.

We traveled from Arkansas to Spokane Valley to accompany our daughter and her family on their move here. To say we were very tired upon arrival would be an understatement. Upon arrival we found the staff to be extremely helpful and friendly. Our room was wonderful and it felt good to get a good nights rest. We originally planned to stay two nights while everyone unpacked everything from the move, but decided to stay an extra night so the granddaughter could spend a little time in the swimming pool. Breakfast was awesome with a good variety. The cookies in the afternoon were awesome as well. Y'all didn't disappoint me in any way. It was a very pleasurable stay.

Lots of amenities and we loved the recreation area . The staff was friendly and breakfast has plenty of options. It is a great place to stay with children . They even have a happy hour in the recreation room

Relaxing and nice place. Great location with easy access to lakes, hiking, trail riding, Silverwood water and amusement park. The views from our suite were as breathtaking as the fresh clean air. Plenty of casual dining locations to accommodate the most finicky taste buds

Our overnight stay was great. The room was nicely decorated and the bed comfortable. Everything looked new and clean. Staff was friendly and breakfast was good with the usual options of eggs, bacon, sausage, toast, cereal, juice and coffee.

One of the best hotels on our vacation. Very friendly personnel, convenient to highway, clean, quiet and the breakfast was excellent with great variety. We would definitely stay at this hotel in the future.

Dirty, poorly maintained, dirty, noisy, poor follow through with complaints and if you have any kind of medical condition (especially PTSD) do NOT stay here!!! Oh did i say it was dirty... They say they are Pet friendly but there is No decent place to walk your Service dog unless you want to go to the field across the street that is riddled with glass, trash and syringes! I would say, on the positive side, if you have children and you don't care about cleanliness, this is the hotel for you! The pool is open 24hrs. For those of you looking for a restful night sleep...don't go; (at lease if they put you on the lower 2 floors, I can't speak of the others) For those looking for a decent breakfast, this they do have! The gal that takes care of this (at least while I was there) works single handedly to make sure it is hot, well stocked and keeps the dining room clean, all while maintaining a nice attitude and a smile!!!

I'm a Best Western Platinum Rewards member. I've stayed in a lot of Best Western motels. This is the first negative review I've written. But this was so bad it needs to be said. First, my wife emerged from the start of her shower telling me there was no soap, no shampoo, and no lotion in the dispensers. Hey, these are big dispensers so for all three to be completely empty it must have been a loooong time since anyone checked them. Second, there is no bedside clock. A small thing, but important to me. Third, the worst, at around 2 AM a rhythmic foghorn sounding hotel machinery sound jarred us from out sleep. This went on for about an hour before ending. Trust me when I say, it was LOUD! Fourth, as a platinum member the client is supposed to have an upgraded room. I gave them my membership number when I called this motel for a reservation a good 8 hours before arrival. I got in late,in the dark. This-morning I drew the window curtains open and found a large hotel machinery unit with massive air ducts on a roof 10 feet from my window. Not only noisy but what a great view. This motel stinks. Stay away.

Loved the free breakfast! The hotel was clean with good amenities. There's a few restaurants nearby as well as shopping. We mostly stayed here for a quick overnight before heading back on the road and it was perfect for that! Overall value was absolutely excellent and I'd definitely stay here again!

Love the atmosphere! Staff was great and rooms were clean!! Would definitely stay here again! Close to a lot of local restaurants. 24 hour pool and great breakfast. Don't forget to get 2 free drinks during happy hour for best western reward members!

We arrived at 5pm and the staff was cleaning our room which seemed bizarre. Walls are dirty and need painted throughout, bedspreads stained, lots of damage everywhere in hotel. Sheets seemed clean. Pull out couch mattress horribly stained. Indoor pool not heated and filthy. I dont think the pool or hot tub are maintained. Both dirty and cloudy. Kids were so excited to swim but it was too cold and I made them shower after. Gross. Plaster called off ceiling in pool room. Best parts: comfy beds, EXCELLENT breakfast. Very nice staff. Overall the WORST Best Western we have stayed in.

Quick friendly clean. Breakfast has lots of options and always stays stocked and clean. The room was very clean never ran out of clean towels! Internet high speed. The staff is friendly and always there when you need them!

This hotel is old and has had a five gallon makeover. Rooms are noisy and just OK. Access doors are never locked which makes you think anyone can enter at will. Front desk was not interested in serving us when we checked and there was no line up.

Upon arrival, Thursday March 21st, 2019, hotel had our 8 rooms scattered throughout hotel, after 30 minutes it was rectified. Rooms were booked in November 2018. Beds comfortable except pillows are literally size of throw pillows. Next morning, while showering, noticed shower curtain bar was barely attached to wall and would not permit curtain to stay closed in front, dumping water all over floor. Complimentary breakfast was awesome and we'll stocked for entire stay After most of our group left for day on Friday March 22nd, 2019 in the AM there was a large water leak a few rooms away from ours. The hotel turned off water to entire property without letting anyone know. My wife was getting ready to take shower and called me and said no water. Our rooms were not affected by water leak although there were many rooms that were. Upon returning to room after being out for day on Saturday March 23 2019 when attempting to enter through side door, keycard did not work. Entered hotel through main entrance and proceeded to room, keycard did not work. Keycards did not work for 2 other rooms in our group. I returned to front desk and asked why cards were shut off, they could not give answer. I asked for manager (Annie) and asked her same question, she could not answer, instead blame was placed on me for possibly "de-magnetizing" keycard. I assured her that was not the case. Security issue; There is a rear door with keycard access directly to elevator foyer This doors keycard lock is missing and crashbar is locked open. This means ANYONE has access to hotel and elevator. I asked front desk clerk if door can be locked, he went and looked at lock and said no. I cannot recommend this hotel

This was a nice Best Western hotel. The breakfast area has an adjoining great room type space with pool table for guests. We did not have time to try the pool, but it looked nice. Breakfast was good. Best Western is pet friendly, but does charge extra for a pet. We stayed as we were passing through on a cross-country winter road trip, the only room available was a king suite. The pull out sofa-bed, which we used for kids, was one of the cheaper, thinner ones I've seen, and not comfortable, plus it was broken. But the king bed was blissfully comfortable. Comfy pillows and duvet.

If you are registered as a Best Western customer, take advantage of the 5:00 PM to 7:00 PM complimentary beer or wine plus snacks and meet other customers to share information. We had a top floor room which was extremely quiet

Clean, quiet, with a great breakfast, super staff. Very easy access off the interstate with lots of choices for eating out or having pizza delivered. I will stay again on my way back and forth from Montana

This property, among what BW calls its "Plus" brand of motels, is perhaps the worst BW I have ever stayed at (and believe me, I have stayed at loads of MB's all over the world). Where do I begin? Well, for starters, there was a party going on when we checked in that had spilled into the hallway in front of our room. I asked the night "manager" when it would stop and he assured me that it wound end at midnight. Well, it didn't and at 2am I had to call and demand that he do something. He did not. Next up, a drain in the only sink in the room was clogged. I didn't bother calling that in. If a "manager" couldn't contain a party in his hotel, what did I expect him to be able to do about a clogged sink? Answer: nothing. Parking is adequate but not near the room. The breakfast is pathetic. All total, and after a nearly-equal bad experience at a Plus property in Billings, and after many years as a BW customer, I have decided to hang it up. I will avoid BW properties. Highly recommended that you not stay at Liberty Lake Inn and proceed a couple of miles down Interstate 90 to the Mirabeau Inn in Veradale, Washington, which is where we ended up and were very satisfied with the experience at a price that was nearly equal to the BW.

We thought this was a great basic hotel. It was super convenient to the highway 90. Close to the Spokane valley mall. On our trip we were in Coeur d'Alene to golf show and eat as well as Spokane to shop (Trader Joe's), so this was in the middle. The comp breakfast and happy hour very well done. Breakfast was fairly extensive for a comp buffet. Waffles pancakes maple syrup eggs (scramble and rounds for sandwich) cereal toast bagel English muffin biscuits and gravy ham bacon fruit yogurt cream cheese. The happy hour had beer and wine as well as snacks ( ham, salsa, chips, pretzel, peanuts cheese and crackers. The bartender, John, was super friendly and attentive. It's not the Ritz but seemed really good value for what you received.

The BW Liberty lake is in an ideal location for shopping at Spokane valley mall and other outlets with you generally only 15 minutes away. There are several eating options within walking distance , pizza place and the sports bar “Legends” only a 2 minute walk and good drink and food. We had breakfast in the morning both days and it was very good and the dining room was kept spotless and a great selection of items. The room was a decent size and also clean with a very comfy bed. There are a couple of strip malls in the area so you can get whatever you need.

We very much enjoyed our stay here. The staff are very accommodating and breakfast is excellent. The area is safe and easy access to the freeway. The facility is clean and well maintained. I would recommend this hotel to my friends.

Good basic stay off freeway. Ample parking. Small eateries and gas station next to property. Hotel clean and well kept. Some areas showing age. Daily breakfast good, basic, hearty. Dining room and play room with ample seating for breakfast. Property looks to have had a renovation done some years ago. Still looks good. Clean, kept, and feels safe. Swimming pool and jacuzzi looks clean and maintained and are equipped with hoists for those in wheelchairs wishing to get in and out of the water. Insert praise and applause for this here. . Few problems experienced: . 1. Noisy creaking floors above us. Room above guest room 201 needs to be looked at. You could hear every creaking footstep guests made up there. Condition reported to front desk. Highly doubt if report made it to property management. Same report being submitted to BW corporate offices by this author. Please avoid room 201 until condition rectified. . 2. Cabinet door where refrigerator is housed is missing. Refrigerator noise when compressor kicks in. Odd how housekeeping missed this during room check. . 3. Refrigerator in lobby next to front desk is very loud. Rereigerator motor heard throughout the lobby and waiting areas. Odd how property maintenance missed this. . It is what it is. A BW Plus..Clean..Safe..Comfortable..Ample breakfast.

Toilet ran all night. Spots on sheets. Filled with loud kids running amok like they live with wolves. Check in dude was super nice. He should probably find a better property to work at. Where does that terrible bacon come from

Not sure why this is a BW Plus property. Nothing outstanding. Not the greatest location....but clean and comfy with a very good breakfast. Would rate it a 3.5 if I could.Really skimpy on the towels in the room.

This hotel is clean and comfortable. The rooms are a nice size and our King included a couch and table. All counters were a granite type. Wifi was free and good. Our bed was comfortable. The really good part was the breakfast which included cereals, eggs, bacon, sausage but also included lots of extras like yogurt, waffles (with strawberry topping), cheddar cheese, bagels, muffins, etc. There was lots of room to eat. The lady looking after it was working diligently.

Checked in and was delayed slightly while the staff went our of their way to assist other travelers who were having issues which were ultimately resolved satisfactorily. Most impressive. Our reserved rooms were ready and check-in went smoothly. Rooms are very nicely decorated and very clean and of a good size. Excellent TV and large choice of channels. At 5.00 pm we were treated to a happy hour in the lounge area with drinks of all sorts and a nice selection of snacks. Event was well attended to hotel guests and was a very relaxing way to wind down after a day of golf. The bartender was exceptionally attentive to the guests and made sure everyone's drink was full. Breakfast was good with a wide selection of hot and cold dishes. Pool and hot tub were well kept and good to use.

The room was nice & clean with a good size mini frig & microwave. Bed was comfortable & free wifi. Maintenance & touch ups would be good to give the rooms a clean new look. Did not use pool or breakfast.

Super hotel for the money and location, just over the border from Coeur d'Alene on the Interstate 90. Very comfortable & quiet room along with a fantastic breakfast and Happy Hour Monday - Thursday.. Would recommend this hotel all day long.

We stopped here on our way from Montana out to our beach place in WA. Easy access off the freeway. No significant highway noise in our room. Kids and people in the hall sounded a bit loud but overall quiet and peaceful. Quietest would likely be the 4th floor. Pleasant staff, very accomodating. Toilet/shower/bath self contained in a fairly small area (~ 4.5 x 5.5). Sink, mirror, etc near entrance to room. Complimentary soap very nice. Nice sized room with a comfortable leather couch, desk, roller chair. Flat screen tv with fridge & microwave under in cabinet. King bed that is one of the most comfortable I've slept in. Nice linens. I'm happy to know we are staying here on our return back to Montana in a couple weeks.

This hotel is old. It smells like puke and their best room was nasty. Staff did their best to be accommodating but it was gross. Cleanliness is not a priority at this hotel. Breakfast was terrible. Powdered eggs were used. Coffee was great. Would never go back.

If you do not care for your personal belongings this is a hotel for you! We had two instances. Stayed here for two nights and Upon check in we were given room keys. When we opened the door to “our” room it was occupied with someone else's belongings. We immediately returned to the front desk and were given another room. The following day we went to Silverwood (which was great) and upon returning later in the evening our suite door was open approximately 8”. We went into our room carefully (in case someone was inside) and found the radio from hotel staff left behind. Our door likely being left open for at least 6 or more hours. I did notify the front desk and returned their radio. They apologized and said they would follow up with the employee. No further follow up with myself or explanation. I rarely complain but needed to post this to protect your self. This hotel needs to have a serious review of their policies because two incidents of similar nature in one visit is a serious concern for all. Be careful where you stay!!

Great break, love the walk over the freeway, lots of parking and restaurants around. The helpful desk help was a big help and had great suggestions. Breakfast was well covered and the help had smiles.

We always stop at this hotel, great accommodations, very nice staff, e celebrate breakfast and close to a couple of very good restaurants. Rooms are nicely equipped with lots of room. Great value for the money.

We flew into Spokane, WA and were on our way to ID and MT. Liberty Lake is not far outside Spokane on I-90E with BW lodging prices slightly less than those in the city. Staying there shortened our longer drive the next day. What a lovely hotel! I've nothing bad to say about it. The pool is adjacent to the registration desk. The entrance is at the opposite end, but there's a window in the wall between the pool and the desk, which made me comfortable. Sometimes I swim alone. Not during the stay, though. The pool is larger than many hotel pools and was being used by a number of very nice guests. The water was a bit chilly when getting in, but I warmed up quickly when I began to swim. The rooms were a good size for three adults and two queen beds. I've nothing bad to say about the breakfast buffet; nothing at all. The staff could not have been friendlier. They transmitted a hometown feel. The Assistant Manager, who, for all intents and purposes is now the manager, was there when we checked in and also when we checked out. Although she was on top of things, there was no feeling of dominance. She and every employee were not above performing whatever task needed attention and immediately stopped whatever was being done to attend to a guest's needs. This was a team effort in which every employee I encountered had a vested interest.

I've stayed here 3 times, most recently in July. I've always booked a king suite, and the rooms have been clean and comfortable. The free breakfast is hard to beat. They have biscuits and gravy, eggs, sausage, bread, bagels, muffins, fresh fruit, and a variety of cereal. The staff has always been polite and helpful. I recently had an issue during my July stay where they accidentally double booked me and charged me for two rooms. I made a couple calls to speak to the manager, and after explaining their mistake, she promptly refunded the second charge. The manager and staff were polite and helpful throughout this matter. I highly recommend staying here if your visiting the area, or just looking for a room for the night!

We picked this hotel as it was between Spokane and Coeur d'Alene. We were happy to find 3 walking distance restaurants and a gas station/convenience store right next to the hotel. When we arrived, the front desk person was no where to be found. She came out from the back on the phone and was on the phone during the check-in. She did indicate my BW Rewards status (thanks!) and did let me know they forgot to have housekeeping set up extra towels as requested, but there were brought up to the room soon after arriving. I was happy to get to checked in early. Every time we went by the front desk though (we stayed multiple days) the front desk was backed up with 1 person who was often on the phone and helping check folks in. Not a great system. I will say we didn't get a great room view-wise, but it was a little too warm to keep the curtains open anyway. The room was clean and cool. Somewhat awkward with the 2 large chairs and small table, but spacious enough for our family of 3. Housekeeping was quick each day and were friendly. I was so happy at breakfast to find both gluten free and dairy free items. Thank you! We also enjoyed the coffee and water available throughout the day and also took in 1 week night happy hour which was fun and appreciated. Great snacks and drinks from a friendly, efficient server. The pool sadly was cold. Very cold. No one wanted to go in, but the spa is not allowed for children. So we had told our kiddo there were be swimming each night but instead we found a nearby park with a splash pad and did that instead. Overall, I would recommend. Good location. Nice amenities.

This is a great location if you are RV/Trailer shopping as there are 4 major dealers within a mile of this BW. Our double queen room was comfortable, clean and quiet. Good hot breakfast choices and a happy hour with free drinks in the evening. Maeghan the front desk staff was doing a great job of double duty at the desk and working the bar for Happy Hour. Bathtub spout did not shut off completely so they are wasting a lot of water. While the pool is indoors, my wife said it was really cold to swim in. Would stay here again if I am in the area. Area feels safe with lots of eating choices close by.

Close to I-90. Beds were very comfortable. Small room with two queens and two chairs packed into them. Double vanity/sinks are outside the bath/toilet, which actually worked very well for our two adults and two kids. One elevator which is very overworked in the mornings as housekeeping is out very early and they use it too. Inside Pool looked nice and is in good location. Breakfast was typical fare but had potatoes which was nice. Good waffle maker. Breakfast staff hid in their alcove talking the entire time we were present. Guests were all nice enough to do their own busing. Ice machine wasn't working properly. Halls, floors shows some signs of wear for a new hotel. Overall, good. I'd stay again.

Booked 2 separate rooms through Booking.com, a sales channel Best Western has chosen to use. Arrived and told only had one room. After much discussion, clerk went back to see mgr. who was in pool area. She required me to go out and get my reservation which I did. The reservation was one page, had two separate rooms clearly delineated (Double with 2 queen beds and a king suite) under ONE CONFIRMATION NUMBER from Booking.com. Clerk who had only been employed there 1 week went back to mgr. and informed her of confirmation and relayed my strong request that she come out and talk to me. She refused. She required this confirmation before she would allow her clerk to assign the second room!!! Clerk then assigned the two rooms. A little later mgr. came out to front desk but refused to acknowledge me or talk to me!!! Great customer focus especially in front of a new employee. This entire process took almost a half hour with 6 people sitting in a hot car in front of hotel!!! Other issues included smoke alarm in king room had been removed and only wires dangling from ceiling; ice maker on 3rd floor not working; noise from above with kids running around room and hall. To be fair, Jill the overall assistant mgr. was extremely apologetic for her mgr's actions at check in and provided a credit for our troubles.

2 adults and 2 children stayed 2 nights. We had a double queen room. The room was laid out nicely and came with two lounge chairs and a double vanity outside the bathroom. The room was very clean and the beds were comfortable. The A/C seemed to function well. Breakfast was your usual fare and I give kudos for the lady attending to it as she was constantly smiling despite a huge crowd. The toilet constantly ran, the tub filled when the shower was used and there was no fixture over the bathroom light. We also returned to the hotel in the evening, planning to swim, but were greeted by a sign indicating it was temporarily closed. We also had to go to the front desk for tissues and enough towels and wash cloths. We would likely stay here again.

In the past I stayed often at this Best Western. Not anymore, after the last weeks experience. After check in on Saturday I walked from the lobby to the elevator and noticed an ugly bed sheet tacked to the wall partially covering a big hole. I assume that some work was done on the wall and needed to be covered somehow. The hotel room looked nice, the bed couch a little worn. The bath room light did not work properly. It flickered like crazy. No big problem, I am a practical person. I removed one of the defective fluorescent tubes. Now the light was a bit dim. Not a big problem. I used the desk to do some reports on my laptop. I noticed that the arm rests on the chair were loose. The next morning, I told the front desk person about the light and chair. I was told that the problem would be taken care of. On Sunday at 7 PM I returned from work and nothing was taken care of. I called the front desk and was told that the maintenance person was in my room and was not able to find any problems. Fine with me. These were minor problems anyway. Later on, I finished a work report on my laptop and felt a sudden sharp pain on my upper leg. I inspected the chair more closely: Hotel maintenance (Unless the chair came from Goodwill) attempted to fix the loose armrests (usually attached by threaded metal screws ) by driving 2 wood screws into the chair seat. Since they were too long they were poking the person in the seat (me). I see great potential of injury for a child playing on the chair. And overall this is a totally unacceptable way of fixing things in a hotel. I went to check out the next morning. Next to the front desk, in the laundry room there was a young woman, folding sheets. I asked her for the hotel manager. She told me that she is the manager. I again explained about the problems especially about the sharp wood screws in the chair. She told me that there is no hotel maintenance working on Sundays. So I was lied to when I called the front desk on Sunday. She was very apologetic and discounted my room. 5 stars for her. Also 5 stars for the breakfast selection, coffee and the kitchen staff! Overall it seems that the hotel has declined since last year in regards of up keeping and maintenance and I will not book it again.

This place is clean, quiet, and convenient to a good restaurant. Excellent bed.Nice to have an elevator. Location is good for our purposes when we travel from Montana to the coast. We will stay here again.

We stayed one night on our way through. Staff are really helpful and pleasant. They needed to spend a little more time on the rooms. There was toothpaste in the sink and toilet paper in the toilet. Furnishings have seen better days. All in all though I can't say it was a bad experience and I wouldn't refuse to stay again. We really enjoyed the breakfast.

Upon arrival the gorgeous views began. The property is lovely and the staff was very welcoming. Erik took great care of us with check in and lots of explanation of what was on the property. Service in the restraunt and bar were excellent. But the view from the restraunt and bar was the best! We sat inside near a wall of windows with a view that couldn't be beat! Our room looked out over the Columbia river. We sat on our deck and watched birds and boats. So relaxing! We will definitely be back!!

This hotel is in a fairly quiet location. Stayed here over Memorial Day weekend, and the hotel was full. The front desk staff was very nice. Breakfast was great, the beds were super comfortable. AC / heat unit had a fan with a continuous option, very helpful drowning out the noise of guests with stomping and screaming children. They allowed dogs with no extra fee, and there was plenty of room to walk the dog away from the hotel. My only complaint is that the cleaning staff did not come around until about 4:30, at which time we no longer wanted maids messing around in the room.

Most of the hotels in this area are very close to I-90 so I was pleasantly surprised at how quiet this property is! Very comfortable room; nice size. Great staff. Very happy! Will stay here again as the need arises.

Love the location . Everything you need nere by. Funny part is theres a 5 star restaurant in the strip mall right next to hotel lol. The staff is frendly and for reward mebers during the week they give a glass of free wine

Great hotel, fantastic breakfast and great location. The staff was super friendly and very helpful. The room was nice and the hotel was close to many restaurants and shopping in the area. If you are in the area I highly recommend this place.

Good location, friendly staff, good chocolate chip cookies & a great breakfast. Only problem was closet door could not be opened & repair could not be made till the next day. Pool & hot tub were very clean

I travel for a living and this is one of the nicest hotels that I've stayed at. The staff is very friendly and helpful. The rooms are very nice and clean. I've stayed at this location twice and both times have been great. Its close to food and in a quiot location close to hwy.

We really enjoyed the staff team at this property. We were exhausted upon arrival, and the young lady on the desk was such a welcome site - bright, warm, friendly with a glowing laugh... she is a treasure. To be honest, many deficiencies in a property can be overcome by welcoming staff. While we didn't partake, the site hosts a 'happy hour' for guests on weekdays - nice touch! The breakfast room was spacious; they also have a pool table for guest use. The pool appeared clean and clear - we didn't use it, but it looked very inviting. The room had a little older case goods, but was comfortable overall. The bed was great - we both commented on it the following morning. Room was quiet, and we slept well. Separate vanity/WC helps in getting ready in the mornings. We have stayed here before, and will stay again in our travels to the area.

The staff had our room early and the room was clean and very comfortable. They have breakfast and after hours bar and pool table. Our room was clean early as,we're visiting kids that's important. Great restaurants and stores close by.

We had the best stay ever here. The staff is courteous and friendly. Took very good care of us. We enjoyed the pool with our family. The breakfast was great with lots to choose from. The location was great and it was quiet. Clean rooms and comfortable beds. Excellent staff.

Good stay in good location just off I-90, with plenty of grocery/restaurants nearby. Rooms have individual Heat/AC units on the wall, and had trouble controlling temp. Sofa beds not very comfortable, but acceptable. Decent pool and nice social/gameroom off lobby.

I was hesitant to stay at this hotel because of it's location right off the interstate - but was pleasantly surprised. The hotel was clean, the rooms were clean and in decent shape and no road noise. The beds were incredibly comfortable - which I would have never expected at this hotel. The bed platforms stuck out pretty far which was a tripping hazard (several times) and made it hard to maneuver around the room with more than one person. The only thing I didn't like about this hotel was the strong air freshners in the lobby/main floor. It was flowery and very strong - but thankfully didn't seep up to the 2nd floor where we stayed. I may have had to ask to change rooms if we were on the 1st floor. For the price - I'd stay at this hotel again.

Property is located about 15 miles east of Spokane Valley just off the expressway. It was less expensive than staying in the valley, and worth the travel. Room was large and clean although the mattress and pillows were a bit too firm for our liking. Since there were six pillows on our king sized bed, maybe they could be hard, medium, and soft?

Bot a bad stay , and the breakfast guy / desk clerk was friendly and had it ready about a half hour early! A few kind of iffy things though .. A plastic plaque sitting on the shelf with the prices that they charge if items are stolen or broken ,, The other was a label prominently displayed on the toilet "Hold handle down to complete flushing" - Makes me wonder exactly how long the toilet wasn't working properly! By the time they printed the label , I could have fixed the toilet!! It isn't exactly rocket science! Included pics of both..

This is a nice, clean hotel in a quiet area. I will be staying there again soon for business. However, they have put these HUGE bedframes in rooms that can not accommodate them. We were constantly hitting our legs on the corners or tripping over them. They take up too much of the already small space...this was a very poorly thought-out purchase.

I travel often to the area...this is my preferred place to stay. Clean rooms, great beds, personable staff and a great breakfast. I was given a room across from the pool area and there were lots of kids yelling and having a great time... but I wondered if I would hear them from my room. When I opened my door, I noticed that there was sweep on the bottom of the door that sealed out any outside sound. Great attention to detail!

Comfortable, clean, convenient and affordably priced. We had a block of rooms reserved for a volleyball tournament at the HUB. The hotel is just a short drive from the tournament facility. It is a very accommodating hotel for families and team events. We were very pleased with the amenities and atmosphere. We will be back.

Illness in our LIberty Lake Family, made us consider an alternative. This was a perfect place for us. Clean, comfortable beds, with a nice breakfast. The staff was very friendly and helpful. Would stay again in a heartbeat.

Our choice for an overnight break on long drive to Montana. Easy stop right off I90. Love that our dog can stay w us and free breakfast. Nice comfortable beds. Quiet. Please fix hot tub for our next stay!

We often stay at Liberty Lake BW when we are on a bike trip. Always happy with everything. Good hot breakfast, comfy bed, gas station and Restaurants right next door which is nice so we can get out of our gear and walk to supper. We will be back.

Great staff and a great Happy Hour Host! He enjoyed serving guests and made you feel as though you were family and was "at home". Hotel was very convenient to shopping and eating. Staff were very friendly!

I was in town for business. My experience with this hotel was very nice. the happy hour was a nice bonus to my stay. the staff was very nice. The person I was traveling with we had the option of moving 25 miles closer to where we were working, but with the experience and the added benefits such as happy hour was a good reason to stay!

Stayed 9 days at this hotel. Hotel is good, bed above average, breakfast: above average, staff: professional and friendly. I would recommend it if staying in Fairbanks. Pool was out of service. Hotel décor is old and somewhat dated but comfortable.

We had a great nights stay at this best western. Location is nice and close to the interstate with easy off and on. Very nice hot tub and pool. Very nice breakfast. Would stay here again next time through.

The room was decent,roomy enough . the exercise room was ok. Breakfast was good,Sunday they make you omelettes. I have stayed more than once and will stay again. Close to Freeway so easy access, and a couple of decent restaurants within walking distance

Very clean, well maintained hotel. Breakfast is good, have real scrambled eggs & selection of breakfast meats. The desk chair had a loose arm, called front desk - within five minutes it was replaced. Great response to a minor issue!

The staff at this property is extremely courteous and attentive. I'm not sure if it is a regular occurrence, but the night we stayed at this hotel, there was a Happy Hour. Best Western Rewards members received two free drinks. There was wine and beer. The gentleman working the bar was extremely courteous. The breakfast in the morning was well-organized and kept clean. I would definitely return to this location in the future.

We chose this Hotel because the Holiday Inn Express was full for our date of travel but all and all it was a quiet and comfy room. The king bed was just right and room was clean. We had our dog with us and I expected to pay a deposit but learned on check-in that Best Western no longer charges for pets. The pool had just been cleaned and refilled so the water was still chilly, hot tub was not very hot but 5 year old granddaughter preferred swimming in it rather than the chilly pool. I would consider staying here again.