Best Western Plus Bass Hotel & Suites, Leeds

Exceptional facility and staff! They anticipated most of my needs and the staff was very professional. The hotel was conveniently located and very scenic. The proximity to Buccee's, Bass Pro and the outlet mall made for very opportune shopping experiences.

Best Western needs to pull their name from this hotel. We usually count on the Best Western Plus chain to deliver quality and cleanliness, and this one was absolutely disgusting. We booked while we were on the road, pictures looked great, but we didn't check reviews first. Hotel lobby, hallways, and room had a horrible smell. We were booked on the 2nd floor right next to a rough looking family that was apparently living there, passing groceries across the hall and yelling back and forth which room was going to cook the ravilois and which the Ramen. Got to our room with dirty carpets, dirty walls, mold in bathtub, the sofa bed was broken and dirty. There were broken pictures on the wall. The AC didnt work and there was a huge gap in the wall where it sat. There was no way I was going to let my family stay there. The front desk staff refused to refund us our money back, and actually charged our card an additional $109 after we left that we are having to dispute now. Went across the parking lot and booked a clean room at the Comfort Inn, where the front desk said they have people coming over from the Best Western all the time completely disgusted! We should have taken pics, but we just wanted to get our kids out of there.

This to hotel room was unclean, shower did not work properly (water shooting up to the ceiling and down to bathroom floor), the sofa had visible stains on it. The room had a bad odor and carpet looked dirty.

The front desk ladies are exceptional and go above and beyond. They always had a smile and a friendly greeting. The location was great for us due to the proximity of the venue of the event we were attending.

This hotel should be shut down! There was a couple fighting which police had to be called and that didn't stop the fighting, then the rooms were DISGUSTING‼️ The room phone didn't work. The sofa in the room should have been thrown out with the trash. The bed sheets had pee stains all over them. The carpet was sticky. Dogs were everywhere. Management was unprofessional and didn't know how to do anything!

Rooms can use some new couches or cleaning, carpets can use a cleaning because you can smell pet odor when first walking in the room. Bed slept great for the night. Not a bad spot if you're looking for somewhere to crash just for the night.

If you smoke do not stay here...I smoked outside but was charged 250 forsmoke smell in room. Been trying for almost a week to talk to owner or management...no luck...will not call back. Christina the clerk is pleasant but unhelpful...says she is new and doesn't have a corp number...doesn't know when management will be available.. says only person above her is manager...yeah the one that isn't there. Basically robbed if 250.

They refused to give a senior discount saying they didnt have it. Said the hot tub had been out for a very long time and may never get fixed because it was so old they couldnt find parts. The pool was like ice and wasnt circulating. Looked as though it hadnt in some time because stuff was living on the water. She said Owner was away at a religious gathering, boss out sick and couldnt call maintenance on Sunday. Also she wasnt allowed to EVER touch pool buttons. Offered a refund. I went to talk to the others in our 2 rooms. When I came back she said she could not refund and boss said we had to deal with her in the morning. The coffee pot was broken but I was able to use the one in the other room. Their air conditioner would not cool down to 69 degrees. After traveling this was a huge let down because pool was why we got rooms there. I called customer service but accomplised nothing. Not even an apology. Please see photos because someone could be hurt or get very sick.

We only stayed at this site one night on our way home. If I were going to be in the area for any length of time I would stay at this site. Staff is well trained and you have good choices at the breakfast bar.

Room was very clean and modern. Bed was very comfortable. Personnel were courteous and friendly. Fan in bathroom doesn't work. Breakfast was typical - would have liked to have hot oatmeal as an option, but overall no complaints.

Very nice hotel which looks to be new. Very clean, well furnished rooms with very comfortable beds, including refrigerator and microwave. They serve a nice hot breakfast (eggs, sausage, biscuits, French toast, cereal, yogurt, etc.) The staff was very friendly and helpful. I highly recommend this hotel.

We were very disappointed at this BW. Receptionist was snarky when I had questions on price discrepancy. The room phone was not operational, which in an emergency is NOT good. One of us had a COLD shower, the AC barely cooled. Everyone is having supply issues, but even with light or mild blends of coffee, it should still taste like coffee.

DON'T DEAL WITH THIS PLACE! THEY'RE CROOKS! Mr Harry Petel, doesn't return calls. This is the points I have dealt with over the last two weeks. - Called talked to employee, Dena who took my reservation for Friday the 8th of October. - Called talked to her the next day and wanted to cancel. She said she couldn't find it in the system. So, I said ok guess I am glad I called. And guess I don't need to cancel. -then I noticed a chg on my Credit card a few days later. - then another chg and another chg. -I called and talked with Stephanie the Mgr. She said she couldn't find me in the system. She asked for the credit card last 4. Still couldn't find the reservation or me in the system. Asking here to check day before, 7th and 9th as well. She said can't give me credit if she can't find me!!! -called the next day, after asking for owner to call me. No avail. So that time I got another girl, Katrina and she said oh Dena has moved to the HI next door and they will fig it out. Plus that she explained the the other two chg's will go away, a deposit and retail price for the room. She said the other $146.16 she could see by asking my 4 digits, why Stephanie couldn't find that on the previous call I'll never figure out. -so then since I was in town I went by and showed my transactions on my credit in person to the Mgr Stephenie. She said oh, that's going to go away. -then I called again the next day. Asking to talk to Mr Petel. Not there but will have him call me. Which he never did. -then I called the next day and Stephanie the Mgr said oh, that I told them the wrong date. And since I was a no show I was going to have to pay!!!! -then I called today am the next day, got the night lady, Hinish? She said she left a note on Mr Petel's desk. No call. Just called today and they said he was there and then the Mgr got on the line and said he was working on the pool and must have left. -this is not over and I wouldn't recommend doing business with these guys. And wonder why Dena left to go to HI next door!!???? They're crooks and based on all the other reviews the place is nasty! Go next door to Comfort INN they're nice and there are other hotels at that Exit in Leeds, AL. Save yourself some headaches. I am going to warn you wish I had been.

Nice people but fraught with problems. Out of service ice makers, vending machines that only took quarters (and had been that way for months according to staff), slow elevator, a breakfast that was not worth the trouble. But the staff was nice and it was fairly clean.

Hotel was clean, staff helpful and breakfast appeared to not be modified due to COVID which was fine to us. We were able to spread apart in the dining area and many, including us, wore a mask while making food choices.

There was what appeared to be a peach seed with about a months worth of growth growing on it behind the tv stand. The sheets and blanket felt gritty as if they had dirt on them. Thank goodness we brought our own. The room above us had kids running and jumping all through the night and the front desk just kept telling us that they will call them again. Will never stay at this hotel again.

The front desk clerks were very helpful and friendly. The room was clean. The beds comfortable. The breakfast crew rocked at keeping everything clean and stocked for everyone eating the morning we were there. Plus, it is pet friendly. Can't ask for much more.

We just needed a night away from the house and neighbors. We had chosen this place because of the location and price. Would recommend to anyone for a vacation or staycation.Nice\\friendly staff. A+ KUDOS!

For the price we paid to sleep for 5 hours due to driving all day and part of the night at least the jacuzzi wasn't broken, the bedside lamps were working, room was clean with no roaches in room and stairwell. Front desk was no help, explain our problems to the gentleman ask he did was, smiled at us and told us to have a good day.

Chose this hotel for the simple reason there were no smoking rooms after our last stay in Birmingham and was charged 250.00 in addition to our stay for a smoking fee. Tried talking to the manger who hung up on me without even listening to my concern. There is a Holiday Inn Express behind them I will be using for my next stay I never had this problem with any other hotel stay in my life.

The advertisement and name says Bass Pro / Outdoor World. It's not even close by. Ran by a very frugal operator, totally disappointing experience. Never again. This should be removed as misleading advertisement! Very poor on the Best Western Brand.

Room smelled of mold and sure enough there was significant mold in the bathroom. Sheets were dirty with hair. After my husband complained to the staff they offered to take $10 off the $50 security deposit that we get back anyway?!?!? Not a discount! Do NOT stay here!!!!!!

We chose this BW because it was in a convenient location to the different activities we were planning for a short family vacation. The pictures on the website are accurate and the hotel & grounds were clean and well maintained. Our room was directly across from the indoor pool and we were concerned about noise but we shouldn't have been because that was never an issue. During our stay we interacted with Katrina who worked the front desk and she was amazing! She was friendly and helpful and even went so far as to print out local area attractions that we might be interested in! One morning we were late for breakfast and it had been cleared but the employee working that morning (I didn't get his name) offered to bring us anything we wanted. The staff at this hotel was amazing and made our trip even more enjoyable!

staff and facilities wonderful great service very friendly A real nice place to stay enjoyed it very quiet and relaxing Will definitely stay there any time I am going through Alabama again very convenient location to all food

Room was fine - needed a little tlc but over all average hotel. Minor cosmetic defects that would not prevent me from staying again however should be taken care of because it is best western reputation.

spent one night, easy to find, close to hyway. place very clean, staff polite and helpful. nice size room, bed was comfortable. close to restaurants and other things. easy and fast check in. the hotel was quite,

Stopped here after traveling from Oklahoma to Leeds on our way to North Carolina. The hotel was nice, the refrigerator in the room had ice build up and was turned off. Ice was melting onto a towel that someone had left in the refrigerator. We tried to empty the water from the tray, however could not get the tray back in due to the ice buildup. I reported this to the front desk and she assigned us a different room, which was very nice, however, the refrigerator in this room did not have a freezer which was inconvenient because we had ice packs to keep our traveling foods cold. The room was nice and clean, nice shower, the desk clerk was very nice and friendly. Due to covid, the breakfast consisted of a danish and energy bar and coffee. This was disappointing as we had left a BW Plus in Okla and they were still serving full breakfast.

I stayed at this hotel for a night while traveling to FL. I have used other locations in the Best Western chain and have never come away disappointed in the value of what I received. This time was no different as I found the hotel and its staff maintained the high standards that Best Western demands of its partner locations. The staff I dealt with were very professional in doing their jobs and displayed friendly smiles from the time I walked in the door to check in until I left after checking out the next morning.

Hotel was no where near the bass pro shop. Lobby was clean. Room 312 was dirty AC was dirty and filters dirty. Floor had dirt on it. Bathroom toilet was not clean nor was the shower. More care should be taken of the rooms and the hotel should not be a bass pro hotel as it's not close at all

The pool was closed, two of the staff members were constantly outside smoking their cigarettes right in front of the front door the heavy set brunette staff member Stephanie I think was her name I witness her spitting after she smoked a cigarette which I thought was disgusting. Several of the rooms were either closed or out of service does they said. The owner would stand outside in the hallway near one of the rooms and speak in a very harsh rude tone to somebody I'm not sure who. One of the housekeepers name j I needed to have my room cleaned and I was told that I missed the cleaning time I would have to wait till the next day and he was literally cleaning the room next door to mine. I overheard one of the staff members talking to another guest about a different person's room charges and how one of the staff members didn't know what they were doing. Overall the professionalism of the staff and owner of the hotel was very poor and I wouldn't recommend this hotel to anybody. There were only a couple of Staff members that were helpful and went out of their way to do anything and ironically enough two of the staff members were teenagers that work late at night. And an older lady whose name I think was Delaine who I thought was absolutely wonderful but it's my understanding she quit because of a confrontation with the owner.

The hotel website stated that the pool was open and when we asked about it, she said that if we did not like it then we could go elsewhere. We stayed at this hotel a couple of years ago and it has gone down and it was sad to see. We won't be back to this hotel.

We reserved two rooms at Best Western Plus Bass Hotel for a couple nights while in Alabama for an event at Barber Motor Speedway. The hotel was clean and comfortable. The staff was clean and comfortable. The staff was very friendly and professional. The owner of the hotel (Patel) appeared to live at or very near the hotel and micromanage the staff which was uncomfortable at times. Due to the rioting in nearby Birmingham, businesses were early. The restaurants closed at 5 pm (except the drive-thru windows). After picking up a drive-thru meal after being at the track all day, a member of the staff allowed our group of 4 to eat in the empty dining area. There were few guests at the hotel due to the closed event at Barber and rioting, it was quiet and we did not worry about security or safety. There are quite a few eating establishments close to the hotel. We would stay again at this facility.

from the loud A/C to the cracked sink. This room was terrible. Remote didn't work, phone didn't work. Shower curtain rod was broke, towel rack falling off the wall. Couldn't even get clean towels. Non smoker room stank of smoke. Not ever going back. Oh and don't ask for a refund.

Time to stop after a long day of driving. The ladies at the front desk was very sweet. The red haired lady (sorry I didn't get her name) was so nice and we loved her accent. We got checked in, asked about the 2 nearby restaurants and decided to go eat. Our room was nice and roomy and the air conditioning worked great and was quite compared to the dump Super 8 that we stayed in the night before. After a good night sleep, we went down for breakfast before leaving. The problem with breakfast was the gravy was cold (the crock was set on 135°), the other food items that should have been hot wasn't. Now, although not terrible at all and the selection was great, cold is cold. I wasn't going to ding by putting a lower rating but it wouldn't let me change it. Overall this Best Western was really great, clean, professional and friendly.

The lady at the front desk was a total b. When we booked our room they said they were pet friendly. They charged us $30 per pet and would not refund our money so that we could go somewhere else. The employees smoke right at the front door which is against the clean air act. It blows into the building. She said she didn't care and that management knows they smoke there. Very unprofessional Best Western. I will never stay at another Best Western again in my life. I recommend everyone to stay away. The pool is closed due to "flooding" they said. It's an indoor pool. How does flooding from outside affect your pool? Again they never said anything about that before we checked in. Checking in with 2 kids should be a reason to tell you that the pool is closed. They were happy to take my money and then give all the bad news after and not be willing to refund my money. Parking is horrible. If you are towing a trailer then you will not have anywhere to park. Next time I will stay at the Comfort Suites. Much nicer and extremely friendly staff there.

BWPlusLeeds, General Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Firstly please be respective of the way you talk about any person in general. Secondly a Hotel being Pet Friendly does not in anyways mean pets can stay free. I think this requires common sense, if there was no pet charges every single hotel would be pet friendly. But we can't expect everyone to be perfect. Secondly, Omitting the information that you were travelling with THREE dogs is LYING. Not only that you tried to sneak your DOGS in our property but outright denied to pay for it. And this brings to my next point that all our employees are allowed to take breaks, whether a smoke break or eating. If not for her standing outside you would have been successful in OMISSION of I repeat THREE DOGS. For which you owed us $90.00. Finally lets get real you were upset that you got busted and had to pay for consequences(which you OWED us as per policies). After all this i don't want to give explanations on our pool but FLASH FLOODS if you might have heard of. We were recuperating that happened two days before the day of your arrival. But my apologies that FLASH FLOODS happened. Lastly, On behalf of our entire team I would like to apologize for not exceeding your expectations. We hope that you have a better day. +

I enjoyed my stay, for the price it's very clean hotel, many amenities within walking distance to this hotel. Easy access on and off interstate! I would recommend this to anyone traveling for work, or pleasure!

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks for an awesome review! We hope to see you again soon.

Comfortable, clean and great location. This hotel was fresh and nicely decorated. The front desk staff and breakfast hostess were friendly. The room was quiet and the towels were nicer than mine at home! Got a great nights rest!

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you enjoyed your stay and appreciate you for an awesome review. We hope to see you soon and thank you from our entire team.

This Best Western Motel was so clean, the rooms are big and very comfortable! Wonderful breakfast and great service! They have a swimming pool too, but it was already closed for the winter. We will definitely stay here again when we're in the area! The location was very easy to find right off the highway!

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you enjoyed your stay. We appreciate your time and hope to see you again.

Location is always clean and the young lady at the front desk was very accommodating and helpful. We come here yearly and always stay here. Room is always clean and breakfast is hot with a good variety.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you enjoyed your stay. We work hard towards your comfort and satisfaction. Thanks a lot for the great review and we hope to see you soon

The only "flaw" was that some of the breakfast cold cereal toppings were a tad stale. But it's not a restaurant, it's a hotel that did all of the hotel things great. Good location, Cracker Barrel within walking distance, Publix nearby, clean room, properly working amenities, free-running bathroom drains, friendly and efficient staff all combine to reflect an excellent value. I will stay here again whenever in the area, it's that good.

BWPlusLeeds, Front Desk at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks a lot for the great review. We strive hard to make your stay as pleasant as possible. And a feedback like this motivates us to work even harder. Thank you so much for that. We would be so glad to see you again.

The hotel is ok. The breakfast was inedible for the most part. the eggs were truly pathetic. I can eat greasy bacon and sweet rolls but I had to have so many carbs. Even the yogurt was bad! extra words askdfklf fjsdkajflsjf flasflasdf

Nice hotel, about 15 yrs old, but thoroughly updated, staff were friendly and accommodating. Good location. Plenty of restaurants within walking distance. Hot Breakfast not so good. Little circle things that are supposed to be eggs. Good value would stay again if In area.

Nine of us travel from California to go to the motorcycle event at Barber Motorsports Center. We all stayed here and had a pleasant stay. The staff is very helpful and work to make the stay nice. A hello every time we entered the lobby. Clean rooms and the breakfast was adequate. Best Western is a nice product for travelers.

BWPlusLeeds, Front Desk at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks a lot for an awesome review and we are so glad that we could make your stay pleasant. We hope to see you again for the next barber event.

I stay frequently (about 6 times a year) at this Best Western. It is very clean. The Rooms are Comfortable and Clean. The Beds are more than comfortable and the bathrooms all work as needed and are always clean. The breakfast at this BW is by far the best offered form any Best Westerns I stay. It's always sufficently stocked, fresh, and hot. You can't leave breakfast hungry. If you do it's your fault. The BW Server is always pleasant and on top of her game. I wish I could say the same for the front desk staff. If riding a motorcycle beware of possible parking discrimination if you are riding anything other than a Harley Davidson. They allowed them to park under the canopy but would not allow me to park my Honda Gold Wing there and I was there first! This is not right, especially when I travel and use this hotel about 6 nights or better each year.

Clean, friendly, did I say clean? Obligatory breakfast was nice and everything was well kept and maintained. Staff was friendly and helpful. I really appreciated a pleasant 4 day stay! The one issue we had with kids kicking the walls next door was immediately resolved. Definitely recommend.

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you enjoyed your stay. Thank you for a great feedback. We appreciate your time and hope to see you again soon.

Excellent Hotel and good Location. Good staff . Near the Highway . Walking distance to to more than 6/8 restaurants , which makes easy to eat out , There is Walmart and a anotjher shopping mart near by .

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks for staying with us and thanks for the great review!!! We hope to see you again in the future!

We enjoyed our stay- safe parking- the room was very clean- breakfast was good- the location was good- You will enjoy your stay. We were on a motorcycle trip- stayed at 6 Best Western motels and they were all good

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks for staying with us and thanks for the great review!!! We hope to see you again in the future!

This was our first time at this BW. We don't know what a regular room looks like in this hotel, but the pet friendly room is questionable. The room itself looks like it hasn't had an upgrade since it was built (looks like the '80's), there was a urine smell in the carpet. The best advice to BW: Remove the carpeting and replace with laminate or tile flooring in all pet friendly rooms....easier to clean and more pleasant to the guests. Despite that, the water pressure in the shower was good and the bed was comfortable. But more importantly, REMOVE THE CARPETING.

Staff is awesome kind and courteous. Pool area is always hot and stuffy and something just doesn't really make you feel clean there. And the ac in my room wouldn't cool the room one bit. But that's it

I've stayed at Best Western before and the rooms far exceeded my expectations. The pool was straight nasty. The room was supposed to be a suite but not even close. I will not be staying at this location again.

Lots of people staying when we were there. Parking lot is too small for it. Rooms were on par for a 2 star hotel. Clean except it was really humid and the air felt damp. It got warm unless the AC unit was running constantly. Hot breakfast was good. I would stay again.

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for the review. We appreciate your time and patience.

Good location. Friendly staff. Rooms could use some TLC. I booked 2 rooms for the night price is fair. AC in one room did not work properly but the young lady did her best to help. Overall good stay..

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for your feedback, we appreciate the time and patience. Hope to see you again soon.

Pleasant staff. No issues, except they did not offer sugar free syrup at breakfast. As a diabetic it's important to have some options when traveling. I've never been to a hotel that did not have sugar free syrup.

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry that we couldn't reach your expectations. We value your feedback and hope to see you soon

Stay away from the pool and hot tub. I kept removing glass from pool. It was a broken earring. The hot tub hand rail was broken. It didn't offer much support. The chlorine was so overpowering that it burns your eyes and nose just sitting in it.

We stay at this hotel every time we're in town. It's located halfway between my two adult children and grandchildren, so it's in a great location. It's always clean and nice. We always sleep well and enjoy the wonderful breakfast.

We enjoyed staying at this hotel. It was clean & comfortable, and the staff was very friendly. They took extra effort to make sure there were no feather pillows in the room as I have allergies. They have many nearby restaurants & stores too.

BWPlusLeeds, Front Desk Agent at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks a lot for the great review. We are glad we were able to serve and make you happy! Please come back and stay with us.

Enjoyed a beautiful room/suite at this hotel last night. Well furnished room. Excellent shower. Evening desk clerk was most helpful and extremely professional. This morning, things were NOT as good. Hot breakfast items were totally cold or room temp (bacon, eggs, and sausage). Biscuits hard as a rock and cold. Gravy for biscuits was over beside the juice and hard to identify. In front of gravy was a tray of choc chips, coconut, candy pieces, etc. ????? I had requested my receipt to be put under my door, but that did not happen. Went to front desk to check out. Waited 10 minutes and no one ever came. Finally I dialed the hotel on my cell. Rang 21 times before anyone bothered to answer. Desk clerk named Erica finally ran up to desk, did not acknowledge me at all, but grabbed phone to answer. She was quite shocked to realize that I (the caller) answered. Made excuses that she was taking down the breakfast and was busy. I asked for receipt, she printed one out and handed it to me. I was unhappy to find that I was charged an amount different to what I was told last night. She became very defensive and rude and eventually claimed that I was lying about what I was told. I had to remind her that she was not present the night before and was out of order in saying she knew I was lying since she was not even on property last night. Without further details, I must say that this young girl spoiled all the good things we had experienced about this hotel. She obviously knew nothing about professional customer service. I finally got name if manager and will contact him as well as Best Western Corporate about the overcharge and the response by Erica! Note, too, that although the hotel is very nice, it is cheaply built and poorly insulated. The road noise was very high all night. If you look carefully, you see many “short cuts” in the carpentry and construction of the hotel.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We apologize that we did not exceed your expectations.

Traveled to a wedding near Birmingham AL. We stayed at Best Western in Leeds. We requested and got a room on the first floor. Our room and bathroom were very clean. The furniture was nice, no broken pieces. it was great having a large refrigerator and microwave. Beautiful lobby and check-in area. All the employees were polite and helpful. The breakfast fare was very adequate with both hot and cold foods. The coffee was available all day. The location of the hotel was perfect as we were able to get onto the interstate quickly. There were also a lot of restaurants for lunch and dinner meals. It was a very nice stay.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for staying with us! We are so glad you enjoyed your stay, and we hope to see you again in the future!

Enjoyable 3 night stay. Was convenient to the Barber racetrack. Hotel was in a location where it was convenient to restaurants and stores. Breakfast offered a good selection of choices. Room was clean and bed was comfortable. Staff was friendly and helpful.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you enjoyed your stay! Thanks for staying with us and we hope to see you again in the future!

We got a great rate at this hotel, the young lady at the front desk was super friendly and made you feel welcome. The room was very nice. I really like Best Western hotels, have never been disappointed at any one that I stayed at.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad you had a great stay!!!! Thanks for the great review!

My husband, daughter and I needed a bed for just one night when going to a concert away from home. The price of BW Plus was the best for what we wanted. Breakfast was great and enjoyable. Will use this hotel next time we are in the same area and probably when we go to offer cities besides Leeds, AL.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad that you enjoyed your stay! We look forward to you staying with us again in the future!

This hotel is located halfway between our two grown children and their families. It has become our “go to” place every time we're in town! It's clean, comfortable and has a welcoming atmosphere and staff. It's reasonably priced and gives us personal space but located such that we're very near our children and grandchildren.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are so glad to be your home away from home! Thanks for staying with us and thanks for the great review!!! See you next time!!

Great place to stay ! I was greeted with a nice welcome by Hetal the receptionist! The bed was soft and the sheets crisp, nice place!I'm going to sleep like a baby tonight and hope for a great breakfast!

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks for staying with us and thanks for the great review!

Have stayed here several times before. Always clean rooms and friendly staff. Quiet environment for a hotel. My preference for this area. I highly recommend. I got the suite this time. Plenty of room to relax and work.

We stayed here one night, the hotel was very busy due to weather in Florida. Our reservation was through Hotels.Com. We always request a high floor, at reception they told us or request was not passed on. We were able to do our laundry here. The breakfast was adequate.

Bed and lighting was very Poor, food was tasteless and had no real creamer no sweetener and no cream cheese for bagels. I would not stay again at all.the noise level was very bad and had to turn the heat up high just to get it comfortable.

We had a wonderful experience and stay at this hotel. Staff was amazing and helpful. Breakfast was really good. Location was perfect. Very clean and comfortable. Look forward to visiting here again in the future.

Room was clean, the breakfast was good. The staff could use uniforms and a bit of training to remind them customers are not there to bother them. The AC did not work correctly, it kept the room cool but not cold.

I booked this through my Best Western points on our way to our vacation destination. The location is good with restaurants easily in walking distance, basically just across the parking lot. The check in was easy and the room was much larger than expected. Everything was clean, bed was comfortable, I would definitely stay again.

This hotel is just off the interstate with several restaurants nearby including a Cracker Barrel and a steak house. The Bass Pro Shop and Barber's Motor Speedway are just five to ten minutes down the interstate.

It was not good, we were locked out of our room on 10/19/18 for over an hour due to no fault of our own. The hotel staff said management would reach out to me, but they never did. This also limited the time my kids spent in the pool which had a yellow tint in the color. The bath tub had a foreign stain that we could not determine.

Good location. plenty of parking for our truck with large trailers. Multiple eating options within walking distance. Disappointed this Best Western would not give our group of Disaster Relief Volunteers much of a discount of room rates, most Best Western's have been very gracious. But grateful for a good night's rest.

Stayed here for a one night stand. Hotel was clean,checkin was quick and room was upscale. Breakfast was way above average. If there was any down side it would be the pool, it didn't open till 10am. Not convenient for a 11 am checkout. Not a big deal, overall a very nice night!

When we arrived, the desk clerk was very friendly and competent in checking us in. When I entered the room, it was very warm, so I tried to adjust the temperature on the A/C. Unfortunately, it didn't seem to be working, so I was given another room. That room was much smaller than the first room, having no couch or desk (did have 2 chairs and a table), so I asked if I could keep the first room since I'd be coming back later and that would give her enough time to get the A/C working. All good....when we returned, the original room A/C was working. We had a few minor problems that evening...the TV remote was slow working with no sleep timer or closed captioning. Also the TV had a key lock on it so we couldn't hook up our streaming device. But the bed was comfortable even though it had 4 very little pillows. Our major problem occurred in the morning, when checking out. I told Stephanie that we were staying on points, but I still needed a receipt to show a zero balance before I left. It's a good thing I asked for a receipt as it showed a $30 balance due. She insisted that when paying with points, you must pay taxes. I let her know that the taxes would never be that high and that I've never been charged extra when I have paid with points. I also had my confirmation showing that the cost of my room was only the points and that no other monies were due. I was in a rush, so after arguing for a short time, I just left saying that I would be calling to dispute the charge as well as call the Best Western Loyalty program. I did return before leaving to find out she had refunded the $30. I did call later the Best Western Loyalty program to find out if their program had indeed changed to be told that there was supposed to be no extra cost than my points...they even pay for the taxes. Reading over the past reviews and knowing what happened to me...we will not stay here again.

BWPlusLeeds, Public Relations Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We do apologize for the inconvenience and that the front Desk clerk did this. But it was taken care of before you left the hotel. We do not charge people for things that are not suppose to.

Worst hotel I have ever stayed in. Representative on duty when we checked in was on consistently on a smoke break. Our room was over booked so we were moved to a different type of room. The room we were given was not stock, there was 3 clean towels in the bathroom for a four person reservation and one dirty towel hanging on the back of the door, there was no coffee cups, no conditioner, and the room phone was inoperable. Pool area was not stocked with towels, had to go to the front desk and wait for the representative to come inside from a smoke break in order to get pool towels. After the pool we went back to the front desk to get two extra towels and a blanket and again had to wait for the representative to come in from smoking. After checking out and driving home I received notification of an additional charge to my credit card account in the amount of $60. When I call they said I was being charged for stealing two pillows. I politely explained there was 8 pillows, 4 per bed when we checked in and the same number when we left. The representative said unfortunately she could not help me and said her boss would call me back. I have called 3 more times and spoke with the same person and have not yet heard back from the boss. When I called the last time I was told he said if there was less pillow reported after I checked out he would have to charge me for it. Still I have not been able to speak with the boss, a Mr. Harry Patel. I am inclined to never stay with Best Western again after this experience and bogus credit card charge. Being a Best Western Platinum member I had always chosen Best Western Hotels over all others when possible. I have never stolen or taking anything from a hotel and would never do so, especially when my credit card is on file. I would not risk a 19 year military career over lumpy hotel pillows.

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

Too high price for what you get Needs cleaning and improved smell in most areas especially in elevator and 3rd floor corridor Some areas need patched, repaired, or painted Did have friendly and helpful personnel

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

Stayed for a funeral in the next county. SO clean and they were so helpful. Due to surgery, I was unable to lift my suitcase from my car and the night clerk stopped what she was doing and took care of us.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are glad that you enjoyed your stay and the staff was helpful. Please come see us again soon.

The service we received was too of the line and the rooms were very good sized.The bathroom in our room was very spacious.We partook in the complimentary breakfast and I was very pleased and full when we left.

BWPlusLeeds, front desk at Best Western Plus Bass Hotel & Suites, responded to this review
Thanks for the review looking forward to you coming to stay with us again

The desk clerk never greeted my family once the entire weekend. She was at the desk, night and day, the entire weekend also. We were not given any receipts, because we were told the printer was down. Upon checking out, my daughter found out that her card had been swiped 7 times, and finally her bank stopped it. When the staff was asked how this happened, they could not give an answer. Even though both nights were paid for, one by my card and one by my daughter's card, we were told that we till owed one night in payment. When asked for proof of this we could not get an answer. I called my bank and I was advised to cancel my card because the payment had already gone through, as had my daughters. The couple checking out after me also had a major problem, they were charged three almost 4 times the amount they were promised. We all requested to see the GM, Mr Harry Patel. He was no help whatsoever, so I called the Best Western Corporate Office to try and get some answers. Still waiting on the answers from the corporate office. DO NOT STAY IN THIS HOTEL!

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Check-in and check-out were easy. The suite (two queens and sofa bed) was clean, but a bit on the smaller side compared to some hotels with similar bed layouts we've stayed in. It was convenient to I-20. The continental breakfast was nice.

We stayed last night and I wish we didn't. The hotel smelled musty and dirty. Our room smelled just as bad. Thank goodness I had my Scentsy Go with me! The shower dripped constantly. When I took a shower this morning, the steam produced a vulgar saying and pictures on the mirror. Really?! It was not a great stay and not worth a $100.00 bucks.

Great place to stay. Plenty of eating places nearby. And they are mostly good places. The hotel is very nice and a reasonable price. Great breakfast area with good choices. We have stayed here before and would stay here again.

Overall, this facility is a good one if you are looking for an economical choice with amenities like a free breakfast and WiFi. We had a few issues with our room, but the staff was friendly and offered to make things right on our next stay. There are several restaurant choices within walking distance and the hotel is convenient to the interstate. Our room was clean and modern but smelled like it was a smokers room. We had requested NON-smoking. This was already the second room we had checked into and we decided not to request another room because we were hot, tired, and just wanted to go to sleep. That being said, I have every confidence that if we had taken our concerns to the staff, they would have secured us another room. Other than that, the free breakfast was hot and tasty and the general appearance of the hotel was clean and well-maintained.

A tree fell on our home and has to find a hotel. Our stay lasted 5 days. Check in was easy. Rooms were very clean. Every single day the cleaning crew came around...the rooms were spotless. I own a cleaning service. I know clean. My family travels alot and has stayed at many hotels in different states. This is by far the best kept hotel. Indoor pool with hot tub. Breakfast was good with many choices. Bacon, eggs, waffles, fruit, bagels, cereal, gravy etc. My only complaint..we were there 5 days. The only hotel desk clerk that ever spoke to me was Sabrina the day I checked out. I went in and out the lobby every day and no hi, hello or have a good day. Customer service should start with a smiling front desk agent then carry thru the rest of the staff. The cleaning crew spoke to us and waved at my 15 month old. I would have given 5 stars if the front desk agents were more friendly.

BWPlusLeeds, Front Desk at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you Sherry we enjoyed having you stay with us and hope you come to stay with us again under better circumstances.

Fast check in. Fairly new hotel it looks like. Close to restaurants and Barber Motorsports. Less than five miles from Barber Motorsports Museum. Breakfast was good. Better than normal. Would stay here again for sure.

BWPlusLeeds, Staff at Best Western Plus Bass Hotel & Suites, responded to this review
Mr. Rick G, thank you for taking time to fill out the survey, we appreciate your business and hope you stop by the next time you are in town. Staff

Unfortunately we are limited in our choices to stay while visiting relatives in Leeds, AL.because we travel with our pet. This Best Western has some of the worst staff and service you can imagine. We didn't exit the room soon enough in the mornings and had to ask to have our towels changed and room cleaned. The first time we were told the hotel was understaffed and not able to accommodate our request. But, after we expressed our displeasure, our room was finally cleaned, somewhat. The morning of our departure, the cleaning lady literally stood outside of our room with her arms crossed as if she were put out by the fact that we were still in the room. We rushed to get out and my wife ended up leaving her coat in the room closet and had to go back after we checked out to get it. Employees are rude and full of excuses. I don't understand why Best Western doesn't step in and help straighten out this particular hotel. They certainly need all the assistance they can get!

This hotel is nestled in a great spot where the noise level is low and the area amenities are abundant. We had family in both Birmingham and Athens which made for a good head start to the East. There were three in my party and we had a suite which accommodated us just fine.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for taking time to fill out the survey, we are happy to know that you and your guest were pleased with our hotel. We hope that you will visit again when in the area. Delaine & Staff

Had first floor two adjoining rooms. Very clean and very nicely laid out. Pool and hot tub were nice. Breakfast was adequate with standard choices of cereals, yogurt, fruit, breads, bacon sausage and eggs. Coffee and juice also. Would definitely stay here again.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are happy to hear that you and your family enjoyed your stay and were able to enjoy the pool. We hope you will stop and visit with us again when you are in the area. Delaine & Staff

I usually don't stay at BW but I stayed at a couple of BW Plus and BW Premier properties that I enjoyed and thought I'd try this one. Not anywhere close to the others. It looks like a newer property but seems to have built on the cheap. You can hear EVERYTHING. When you walk down the hall, you can hear everyone's conversations in the rooms and you can hear everything in the hall when in your room. Thank God no one was in room above me. Only light in bathroom was over the mirror and shower was really dark. Plastic shower head was spraying everywhere. Fitness center had 3 household style light fixtures and was very dark. Treadmill was broken. No charging station in room and one lamp would not work. Had to plug in charger behind nightstand. Desk clerk was wonderful and check-in was fast. I would have given it 2-stars but the service was good and there were some decent restaurants nearby and its easy to get in and out.

BWPlusLeeds, Front Desk Associate at Best Western Plus Bass Hotel & Suites, responded to this review
Dear WyoCwby, We do apologize for the inconvenience with the bathroom lighting we are in the middle of a remodel and will be taking action in the lighting department. We are also working on getting charging ports for the nightstands as well.Thank you for bringing the treadmill situation to our attention. If no one tells us then we do not know so thank you. I do hope that you give us another chance to show you that we are dedicated to superior service.

Dark lobby. Unskilled front desk. We almost got charged for an extra night. Glad we checked out in person. Asked for more bed pillows. Staff brought upholstered lumbar pillows. Said they had no more pillows or pillowcases.

BWPlusLeeds, front desk associate. at Best Western Plus Bass Hotel & Suites, responded to this review
Mr. TaylorRanch I am sorry to hear about the unfortunate incident regarding the pillows. We do have a limited amount of extra pillows and they are on a first come first serve basis. I do apologize for that, as far as the extra pillow cases we do have plenty of extra pillow cases and yes the associate in question is really new so he may have forgotten as to where to look for them. I do apologize for the inconvenience and hope that you give our hotel a chance to show you that we are dedicated to superior service.

you travel for a job you need a station that allows you to recharge for the next day. this motel does just this clean, quite rooms that allow you to prepare for the next days business. friendly staff make the stay a joy thanks!

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Dear rayt405, We're happy to hear that we were able to accommodate you during your stay with us. Please stop in again if you are back this way. Delaine & Staff

We were at a meeting of professionals involved in education from all over the US. Since my wife and I live 8 miles away we didn't boo overnight accomodations. We were, however, in many guest rooms and two meeting rooms at the hotel. Everywhere we went we found spotless conditions. From the floors to the overhead lights we found not so much as a mote of dust. The staff was wonderful. They were really helpful in getting people from out of town to the hotel. They gave very good directions to places for people to see during off time. We are scheduled to meet there again in the spring.

We stay here annually while we Christmas shop at the nearby Shoppes at Grand River. Rooms are comfy, neat, and clean. Breakfast is good and convenient. Free internet is available. Staff were friendly and helpful.

Everything we look for in a place to stay was excellent here. A comfortable bed, quiet, easy, safe parking, a great breakfast and easy checking in/out. The staff was super-friendly and the appearance of the entire facility was clean and inviting. We will look for Best Western in the future.

My biggest problem with this location was when I received my CC bill. I had been charged $25 the next day after My room charge had been charged. I called the motel to see what the charges were for. The Clerk informed me, I was charged for a pillow missing from the room. I assured her the pillow was there when we checked out. She said she would talk to the owners and call me back. She did call, said they were crediting my CC account, but when they talked to the maid, she still said the pillow was missing. Apparently they now have a maid with a new pillow. I'm a BW Elite member. I have never been lightly accused of stealing from a room or anywhere else before and am very upset about the situation. We booked this motel for it's convenient location to Talladega Speedway during the November race week. The desk clerk was efficient and friendly. We were given a room on the second floor (110-A) a King Suite, at the end of the hall. The rooms decor was somewhat dated ( off white furniture as shown in their advertisements) but the room was very clean and bed was comfortable. We went to get ice at the end of the hall and the ice machine and the soda machine had the fronts open and did not work, didn't work our entire stay. The next morning we went down for breakfast, bacon,eggs,egg patties, waffles, etc. Juice was watered down Apple ONLY (guests were taking a drink and pouring it down the drain) paper cup over the orange juice dispenser the 4 days we we there. The lady tending the breakfast area acted like she rather be anywhere but there. Many chain restaurants close by, including Cracker Barrel within walking distance. Check out was also quick and efficient.

I don't believe it exists! This is in reference to my stay at the Best Western Plus Bass Hotel & Suites in Leeds, Alabama, September 1-2, 2017 (Reservation Confirmation Number: 863835090). I accidentally left a silver drinking cup with teal vinyl lettering saying “#1 Rara” sitting on the front desk upon checkout. I have contacted the hotel nine (9) times over the last ten (10) weeks. I was reassured they have or had the cup and even told they would mail it. I even offered to reimburse them for doing so. Almost two (2) weeks ago, I spoke directly with a “supervisor”, Delaine Wright, who assured me her husband mailed it from the Vestavia Hills, Alabama Post Office on or about October 23, 2017. She “reassured” me through a text message [from her phone, (205) 452-9860] on November 4, 2017 that my cup “was mailed by regular postal standards”, but she will not tell me the exact date it was mailed nor exactly which post office it was mailed from (if, in fact, it was mailed). Needless to say, I still don't have the cup! I have been put off, strung along, lied to, cajoled, and falsely reassured! This tells me there is a lack of integrity on the part of the hotel staff and complete disregard for customer care. Any help at all anyone can give me in retrieving my prized cup from my grandchildren would be deeply appreciated!

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Charged my son for extra dog when it clearly says on website that you can have up to two dogs for $20. No hot water during the day. No OJ at breakfast. It sounded like a buffalo herd above us when all the people were doing was walking around.

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

My sister, niece and I were in town for a wedding staying two nights (Fri & Sat). My sister made the reservations a few days beforehand. We both were coming in from different states and sharing a room with two queen size beds. My sister and niece arrived first and I came in second. There was no key card available for me at the desk but the hotel was expecting me when I arrived at 6:15pm. The room was 301 on the third floor at the end of a corridor near a drink machine. The whole stay was a very quiet one which was much appreciated. The beds and pillows were comfortable and the tv worked well with a "clean" remote. The room had a mini fridge, microwave, coffee maker and full ironing board and iron. A wire shelf was broken in the fridge so we took it out. The bathroom included a tub/shower combo and there was plenty of hot water. The second day after housekeeping straightened the room no towels/washcloths were replaced. We went to the head of housekeeping and she then gave us plenty of replacements. The continental breakfast included sausage, bacon and hot egg rounds. It is really great to have protein choices at breakfast! There were also pastries, make your own waffle, cereal, oatmeal, fresh fruit, yogurt and juice which was the standard continental fare. The only addition I would suggest is little containers of peanut butter and honey and boiled eggs. We appreciated the flavored creamers for coffee! Checkout was pleasant. Information had been given on Friday about the bill being a split one with my sister paying the first night and myself paying the second. The checkout staff (Laurie) indicated that that this information had not been passed on but she corrected it with a smile and no problems. She in addition to all other staff encountered were very positive, friendly and accommodating which goes a long way in a hotel stay! Overall, we all enjoyed our stay here. Other good things about this location include a grocery store, dollar store, restaurants, gas stations and Walmart right up the road all within 5 minutes. There is an outlet mall nearby and it was easy to go to downtown Birmingham within 20 minutes on a Friday night during rush hour..

Long day of driving, check in was quick & we were put on a 1st floor room, which I had requested. Dinner choices were numerous & close to the hotel. Easy access on & off the highway. The bed was a welcome reprieve & very comfortable.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
SherryH334, we are glad to hear that you were able to get some rest during your stay with us. we will be here anytime you need to stop and take a break from traveling. delaine & staff

We arrived here 13 Oct 17 and when you walked into the lobby it seemed there was smell, but it looked clean and the staff were friendly. We were given a room in the first floor at the very end of the hall. When we walked in to the room there was an immediate smell of really bad body odor type smell mixed with a chemical mildew smell. We notified the management and they “misted” the rooms with a deodorizer. Never offered to move us. Since we had driven with a group 10 hours we felt we had no choice on a busy weekend. The next day we returned for our second nights stay and it was such an overwhelming smell and again I contacted the front desk and the manager had another employee put an ozone machine in the room and “mist” the room. Again we were not asked if we would like a different room. She did offer a discount or return of some money. I asked if there had been a flood and was told at that time yes from hurricane Irma. The next morning when we were getting ready I noticed how wet all of our clothes were from being in the room. They all smelled like mildew. I then noticed a large mold growth in the corner of the room when we moved some of our belongings . I took pictures of this and the large cob webs in the room as well. I went to front desk this time realizing we were probably going to become sick from this and showed the pictures to the lady at the desk that was so concerned and apologetic. She contacted the same manager and I was asked to send the pictures via text to her. At that time I was comped my room. I believe they could have been very honest about the situation and moved us to a different room or not allowed people to stay in the room. We were with a group of people and the other two rooms on first floor also had an odor, but didn't smell like chemical or did they complain of their clothes being wet. On day two of our stay two of us have gotten sick with cough and chest hurting and headaches. I don't feel there should be anyone allowed to stay in a hotel that could become harmful to your health

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Nikki C, We want to apologize again for the inconvenience during your stay with us. we would have gladly moved you if we had a spare room but due to the event taking place that weekend we were filled to capacity. we felt that you deserved to be comped for your stay and again if we could have moved you we would have gladly done it. the matter was brought up with the owner an is being taken care of immediately. Delaine & Staff

We were displaced by Hurricane Irma and went to Alabama because my fiance has family there. We decided to stay at Best Western honestly because they had available rooms for our large party. Any time we are back in the area, this is where we will stay. The staff was so caring and sincere in their desire to make sure we had a great stay especially under the circumstances. It felt so nice to be addressed by name by everyone there. If you are in the area, this is a great hotel to begin with. Also, the area has pretty much all amenities we wanted within a 20 minute drive at most. All we didn't find was a Starbucks LOL.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
we are glad to hear that you and your family made it home safely. we hope you are able to come back for a visit but under better circumstances. but, if you need somewhere to go for the next hurricane you are always welcome here. delaine & staff

We evacuated Lakeland Florida on friday 9/9/17 and ahead of the arrival of Hurricane Irma. After a drive of 20 hours we arrived exhausted at the BW at 5:50 am in Leeds, Alabama. We were met and welcomed by Sabrina. She had called during our trip and courteously verified we were on our way. She had placed our room on hold to assure we had a place to fall in bed after a long tension filled drive in heavy traffic with many other weather refugees. After a comfortable rest we awoke to find the hotel filled with tired fellow Floridians and their children and pets. The potential for high emotional tension and chaos was at hand. To the credit of manager Delaine's confident, pleasant, and efficient leadership all ran smoothly during our three day stay. Her staff followed her lead cheerfully and pleasantly, answered questions and fulfilling requests. The positive attitude of the staff helped our fellow guests relax and enjoy one another's company. We wish to thank Laurie for going the extra mile in the behalf of my wife and I. She spent many hours on the phone to assure we could extend our stay through monday and avoid terrible traffic and weather while attempting a return trip on sunday to our home in Florida. We also thank her for making our stay comfortable by finding us extra instant coffee for our in room percolator. We also wish to thank Mary and Berta and the other members of the staff that regularly prepare an excellent breakfast and kept our room fresh and clean while caring for our needs. Our hurricane adventure became a pleasant vacation stay because of the effort of the BW staff and the attractive comfort of the BW hotel. We have previously stayed at Leeds BW and expected good service. During our Hurricane Irma adventure we found our stay an amazing and positive experience. We highly recommend this hotel and staff and we will look for a reason to return in the future.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Don D. we are thrilled to hear that you made it back home safely, and thank you so much for the sweet compliments. we are here to make sure our guests are taken care at all times but we are extra glad that we were able to make you feel comfortable during this stressful time. take care and we hope to see you again in the future but lets hope its under better conditions. delaine & staff

Hotel was very accommodating during our hurricane Irma Excursion. We had two dogs and two cats and they did everything to accommodate us during this stay. Staff was courteous and professional and if in the area I would stay again.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
we are happy to know that we were able to make your stay with us comfortable. know, that you and your pets are always welcome here. delaine & staff

Stay was not what I expected from the appearance of the building, rooms where not very accommodating for business stays where you need to complete work in room. Room had a weird smell but wasn't an unclean room just had an odor.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
we apologized that we were not able to make your stay with us more accommodating. we hope you will give us another chance in the future to make it more comfortable. delaine & staff

We were there for breakfast five mornings. There was no orange juice or sugar packets for four of the five mornings. Obscene picture on the mirror in the bathroom that you could only see when the mirror was steamed up from the shower. The picture remained there for our entire stay. Obviously, the mirror was not cleaned before our arrival or during our stay.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
we apologize for the inconvenience during your stay. the matter with the mirror was taken up with the housekeepers. we hope you will consider staying with us again in the future. delaine & staff

the hotel was in a good location for access to Birmingham, Barbers Motorsports and the sites around metro Birmingham. We had an excellent room and great breakfast setup. I definitely recommend the Best Western Bass hotel and suites!

Room was OK, the Internet slow and the breakfast was - again, OK. The hot tub was broken, and as I have a back/neck problem I was very disappointed (this was the main reason I booked the location). I'll probably only stay here again if nothing else in the area is available.

BW Plus Bass Hotel & Suites offers a satisfying and pleasant experience. It is very convenient on our frequent drives from East Texas to Spartanburg, SC. Check-in is professional and very friendly. Inside only access gives peace of mind and and an extra measure of safety and security. Rooms are comfortable and bed is comfortable. You will be glad you chose this Best Western!

I served 29 years in the military, so have stayed in many hotels across the country. My wife and I reserved a standard room on Sunday night. When we checked in the representative was very polite and helpful. The problems began when we looked at the first room, #315; it had a 3' x 4' section of ceiling over the bed that had been water soaked with some repair, but looked like it was about to fall down. I notified the front desk, so we switched to #215, but this room had what appeared to be black mold was on the ceiling in the shower and the gap between the tub and granite wall piece was very dirty, so dirty I took the key card and scraped off a large portion and left it on the tub, also the security hasp was falling off the door frame. I called the front desk again and requested a different room which the representative was helpful. She said she was going to call her manager, "Delane", who said we could switch to an upgraded room. The representative and I looked at two different rooms, the first, #303 had the toilet seat falling off, so we went on to #305. After checking it over, we accepted the room for our one night stay. Besides the multiple room problems, the elevator was not working properly and the hallway a/c unit was not working, allowing the hallway temperature up near 90 degrees. We wanted to use the swim pool and hot tub, but the pool had large clumps of hair floating in it with quite a lot of dirt on the bottom. The hot tub had hair around the edges of the tiles side. I was told that the Best Western Regional Management had just completed an inspection of the property the previous week, but they obviously missed many items. Upon checking out, I told the manager to feel free to have the Regional/District Managers contact me for additional informaton.

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Traveling Cross Country with the family. The hotel was very clean. Friendly, kind, & resourceful staff. Comfortable beds.. Pool area and fitness room were clean.. and not crowded. Right off I 40 West. Perfect location..

The desk manager was by himself when we called. You could tell he was being pulled in different directions but he maintained an awesome level of professionalism. His name is Angelo and he exemplifies customer service. When we arrived he was as kind in person as he was on the phone. He was still by himself but managed to make check in extremely easy and fast. The hotel was spotless and everything worked well. The lady cooking breakfast was overwhelmed by the number of people eating but she somehow managed to keep up and provide great customer interaction and service. Great place and great staff!

Room smelled good when we walked in but it wasn't as clean as we would've liked. Stains on the runner on the bed spread, hairs on the sheets, stains on the lamp and the towels. Pulled out the sleeper sofa to put the sheets on it (have to ask the front desk for them), to find housekeeping hadn't even taken the sheets off from the previous occupant and there were dirty towels in there too. Check in was nice, the employee was really nice. Overall disappointing stay after a long day driving.

room had a great air unit was able to have the room very cool for a great night sleep, this is all I look for in a room plus it was very quite even though it was next to the interstate. highly recommend a stay here

My mother, mother in law and I were on our way to Alabama and stopped at this BW, the staff was very nice (Sabrina), the room was good and clean, the housekeeping ladies did however leave a bar of USED soap in the shower, which makes me question whether or not they cleaned the tub, and the only negative thing I have to say is the hotel owners have the air conditioners set to turn off at 66 degrees. And NO, it did not get cool or stay cool at all. Very miserable for sleeping. I am all for them saving money, but to not allow your guest to set their ac at a comfortable setting in summer is just unacceptable, and at the high rate we had to pay for the room. The bed was a little lumpy but ok. The breakfast was normal hotel breakfast, waffles, cereal, egg patties, and bacon. Would i stay here again, probably not because of the ac. But it is a good hotel, if you don't mind the higher ac temp. It is a clean hotel and friendly staff.

No internet, phone not working, poor lighting in our room, commode flooded. No service man, the lady clerk had to take care of cleaning the water in bath room. Not enough personnel.The room was clean and appearance was nice. Breakfast fair.

BestWesternHotels, Corporate at Best Western Plus Bass Hotel & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I always stay here when I visit! Its close to Logans and cracker barrel. As well as Walmart. Easy to get to from the interstate. Staff is always super friendly and helpful. Clean and comfy and quiet rooms.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Happy to hear that we are able to take care of your needs. We take please in making sure our guests are comfortable during their stay. we hope to see you in the future. Delaine & Staff

It's a good location for us to overnight at. It gets us west of Atlanta, which works going away from home or returning. It also has the added benefit of a conveniently located, nice outlet mall. The staff is courteous and helpful. the rooms are clean and comfortable.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
"southlvr" we are happy to hear that you enjoyed your stay with us, we hope to see you again the next time you are in town. Delaine & Staff

Our group checked into this hotel at last minute. We were a team participating in the National Senior Games. The location was not great for us, but we needed a place to stay since the Days Inn was disgusting.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
thank you for choosing to stay with us and hope you enjoyed your stay and CONGRATULATIONS on your win! Delaine & Staff

This hotel seems to be fairly new, so most everything is in good condition. It is walking distance to several eating options. The room was clean and quiet. The staff was friendly. The breakfast is standard free breakfast fare, i.e. OK only, not great or even very good. There are some telltale signs of hasty construction, such as electric or cable outlets attached loosely or crookedly to the wall.

If you're looking for luxury, don't book at a BW. But if you're looking for good value for the price, this is the place. It's rooms and bathrooms are spacious and nicely done. The continental breakfast is fine is you're not too hungry and it's free. Free Wi-Fi and plenty of TV channels to choose from. Overall, a good experience.

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Norman W. we are happy to hear to hear that you were please with your stay. Delaine & Staff

Room rate was very reasonable,and hotel was very clean, and room was elegantly decorated. I think the security lock on the door was broken, but other than that a perfect night in a clean safe location.

Staff was very friendly and courteous. Breakfast was good and not to crowded. Pool area and the hotel decor in the rooms need some update. Overall well worth the money and good location to attractions

We have stayed in 2 other motels when visiting in this area. We decided to try Best Western & we were very pleased with our stay. The motel was clean. The decor was modern. The staff was helpful. Breakfast was good & included bacon, sausage, eggs, variety of breads & pastries, some fruit, juices, waffles, cereal. The coffee, unfortunately, was the only disappointment of our stay.

This hotel was beautiful. It had a room with 2 queen beds and a sofa sleeper. The room was large and spacious. There are plenty of restaurants within walking distance and a grocery store. Very nice hotel!

BWPlusLeeds, Front Office Manager at Best Western Plus Bass Hotel & Suites, responded to this review
We are happy to hear that you enjoyed your stay with us. if you are ever back this way we hope we will see you. Delaine & Staff

Hotel staff was great and attentive. Lobby was very clean and rooms are good. My room door wouldn't lock and I didn't know about it until someone walking by opened the door. After alerting the staff I was moved to another room very quickly. It's located near several restaurants and food store within safe walking distance. There is ample parking that is well lit at night. Vending machines on my floor was out of order as well. They do include a free breakfast which was very nice. Checking in and out was a breeze since I made reservations before arriving and they do have express check-out. They also offer a laundry room with a washer and dryer.

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
we are happy to know that we were able to take care of you during your stay and want to apologize about the door lock incident. if you are in our area again we would love for you to visit us again. delaine & staff

The hotel was very clean. It seemed to be new or very recently updated. Very tall ceilings, microwave and mini fridge in the room. Bed was comfortable. Large bathroom with good water pressure and temperature, and soft towels. We will e staying again!

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
thank you for the compliment on our hotel, we take pride in our work and want the best for our guest. we feel if our guest are happy then we are happy. we hope you will be back to visit again soon. delaine & staff

The company photos on all these sites are misleading and probably not from this location. First room smelled stale, was up coughing all night. They gave me an Ozone machine to help with the smell, which I now read that you're not supposed to breathe, might have led to the coughing. I took the AC filters down and the lady hosed them off & gave them back. Mold in the corners of the shower. It was so nasty I ran to walmart and bought Lysol and sprayed the whole nasty room. Shower rods falling off so the curtain didn't stay shut, so the bathroom floor was flooded while I got ready for my day. When I first arrived off the plane I hoped to get in the hot tub...the jets were broke. The 3rd day, the jets were broke and the tub wasn't even hot. Broken pieces of concrete chipped all over the pool area. The elevator broke & they didn't know when the guy might come to fix it, so I moved to the first floor into a non-suite room, but she'll give me 10% for all my trouble (which puts it at the non-suite price anyway). 2nd room smelled better, but I took the AC filters out and cleaned them in the tub just in case. The cable kept going out. It was raining early in the evening, then clear, but sunny out the next day and still doing it, they said they're not sure how they'd fix that. It was lines on the screen followed by a black screen saying "no signal" all evening and all the next day. I told them that night, and the next day, but they did nothing. I was staying longer than planned, so I walked over to Comfort Inn next door and booked the rest of my stay, and I suggest you do the same. They were $5-10 more, but it was CLEAN and they cared. I'll delete or change my reviews if they come to me and make it right, that would go a long way.

One of the best and caring employees helpful clean refreshing food great internet service good everything worked linens fresh service excellent accomadating in all respect carpets fresh looking everything was exceptional we were well pleased we have stayed here three separate times

BWPlusLeeds, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
Dear "Accomadating", we were so happy to here that you enjoyed your stay with us, it was our pleasure to make your stay as pleasant as possible. we look forward to your next visit. Delaine & Staff BWPLUS Leeds

stayed 2 nights..live 50miles away...just wanted to take the grand kids on a retreat...the pool, breakfast bed, staff,,was exceptional!!!! a lot to do in Birmingham Al..Indoor pool had a spa and work out room...the price was so afortable,,I was amazed how little I spent from Friday to Sun,,,many things was free...

Delaine W, Manager at Best Western Plus Bass Hotel & Suites, responded to this review
dear jonespollyr, we are thrilled to hear that you and your grandkids enjoyed your visit with us. we look forward to seeing you and and please bring the grandbabies with you. its always a please to have kids hear enjoying the pool. looking forward to your next visit. Delaine & staff

Clean, comfortable, and spacious rooms. Beautiful decor and friendly staff. It's right off of the interstate but not too much road noise. Felt almost like home. Close to restaurants. This will definitely be a stop over again.

Delaine W, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear "Late stop", it was our pleasure to have you with us for the night. please stop by the next time you are in town or just passing through, we will have a fresh cup of coffee waiting for you. Delaine & Staff

Just needed to getaway for a night but didn't want to go to far I saw a review for this hotel and decided to try it since it was just in Leeds. Very convenient good price clean and very helpful friendly staff

Delaine W, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear "Best night", we were happy that you chose us to spend some "get away time" with. if you ever need some "me time" feel free to drop in we will have a room waiting for you. Delaine & Staff

stay here the people are nice the rooms are clean breakfast is free.i def. suggest to any one to stay here. other than that the need to shorten the length it takes for this part of the survey. Thank you for a wonderful stay

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Miss Sabrina S. We are so happy to hear that you enjoyed your stay and thank you so much for the awesome compliments. We look forward to your next visit. Delaine & the Staff at Best Western Plus Hotel & Suites

Great place to stay friendly staff very clean.! Only 30 miles from the race track. The room was beautiful and the check in clerks went out of there way to get us anything we needed! Had breakfast in the mornings and room was cleaned as soon as we left. Close to freeway

Nice new hotel! Very clean rooms, lobby and laundry facilities. The staff was very welcoming. Rooms were modern with nice TV's microwaves, refrigerator. The only thing missing was more outlets for computer/phone. They are doing some construction outside but nothing that would disturb anyone

This was one the nicest Best Westerns I've visited, located with a number of restaurants within walking distance. If you were passing through or staying a long period of time it would be worth the stay.

I cannot say how nice the staff is!! We arrived after 10pm, exhausted and miserable from our long drive. We were greeted and welcomed, given clear information and a clean, fresh room. Newly recarpeted and nicely furnished, our non-smoking room did not reveal a trace of stale air or smoke. Comfortable beds and linens, we slept well and appreciated the updated and clean bathroom--good water pressure and temperature. I forgot my favorite reef flip flops, but they agreed to mail them at a minimal charge. Best Western has really stepped up its game--we make the trek up I-20 regularly and will definitely make this our regular stop.

Nothing special about this one. Nothing terrible either. We received an unenthusiastic greeting at the front desk, given our room key and sent on our way. Not sure I detected a smile the entire time. The room was okay. One odd thing was the ceilings were like 11 feet tall. I like tall ceilings but these were over the top (pardon the pun). You felt like you were in a barn. Sound was also a problem. You could hear people walking in the room above constantly. The bed was too soft for my tastes. Furnishings were a bit dated. The pool was indoors, which might be great in the winter but was uninviting on the 91-degree day of our stay. The “free” breakfast didn't offer much, so we skipped it. At this price point I wouldn't say the hotel was terrible but I wouldn't go out of my way to stay at it either.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
We do apologize that you were not satisfied with your stay. We have addressed with our staff the importance of Customer Care. We hope you will stay with us again in the future and the experience will be much better.

We stayed here on our last night on the way home from Little Rock. It is a basic hotel but had unfinished flooring and the hot tub was covered with plywood. The noise of walking in the room above us thankfully stopped at bed time and started back about the time we had to get up and get going. There were some strange clicking sounds during the night that kept my husband up much of the night. The breakfast was adequate with some hot and cold items. Will not choose again.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Cindy, we apologize for your inconvenience during your last visit. we are undergoing some front desk renovations and hope to have the project completed soon, we are also in the mist of installing a handicap lift chair at the hot tub to make it accessible for more guest. again, we apologize for your inconvenience. delaine

I had another enjoyable visit at this motel. One of my top choices. Friendly service, great location, privacy given. I always enjoy my stays here. I have stayed numerous times. Beautiful appearance and comfortable beds.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay.

Horrible. The room was dirty, the remote had something black on it and the place just reeked of tobacco smoke event though it was sold as a non-smoking room. My advice is to drive on, had it not been so late I would have demanded my money back and left. Terrible.

Our room was clean and it seemed very quiet. We rarely heard anyone else. The bathroom floor had an uneven tile right in the middle of the floor. Watch out for stubbed toes. Breakfast was nice and hot but the set up was awkward. Everything was spread out too far.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I am glad you enjoyed your stay with us. We are working on the breakfast area during renovations. We have a better setup coming in the near future. I hope you will come back and tell us how you like it.

I really enjoy staying at Best Western Hotels. The overall appearance of the hotels has always been pleasing. The beds the design of the rooms and rest rooms are so inviting, the beds comfortable, and the rooms clean. I get excited thinking about staying each time. I would definitely recommend staying at any BW.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I am glad you enjoy staying with us. We like our guest to be comfortable when they are here.

Excellent facility. Most comfortable beds on the Interstate, and very professional staff. Conveniently located and easy to find. Breakfast was excellent. Multiple choices for places to eat within walking distance.

My family and I travel to this area a couple times a year so we have jumped around from hotel to hotel, trying to find the best one. This hotel we found was a Great Value, had a Safe Layout, Nice Clean Rooms, a wonderful Hot Breakfast, and a Pool. Unfortunately, the hot tub was not working so we were limited to only the pool. BUT the pool is indoor and heated, so that's a huge bonus! My biggest issue with this hotel, which is why I didn't give it 5 stars, was the woman who was working the front desk. Originally, there was a VERY NICE woman working the desk...BUT THEN this other woman came on shift and she was just rude as could be. I was bringing a blow-up ring for my 6 year old son to use in the pool because he can't swim and the pool was deeper than he was tall. This woman immediately snaps and tells me I can't bring floaties into the pool! So I went and returned the ring to my room but also asked if they provided any arm floaties or sold any so that my son could swim and I would be able to enjoy the pool without holding him the entire time. The nice woman apologized but informed me they did not have any. HOWEVER, the other woman jumped in and said "NOO! The pool is to small for floats!" at this point I went on my way to try and enjoy the pool with my family. Mind you, there were NO signs anywhere saying that floatation devices were prohibited in the pool BUT there were plenty of other rules. i.e. No diving, No running, No food or drinks. After about 30 minutes of being in the pool a group of older men and a few women come in to the pool area escorted by the front desk attendant. Would you believe that she assisted them to a table, right next to the sign with NO FOOD OR DRINKS, while they all carried beer bottles and were drinking!?! I wouldn't have had an issue with this at all had they just let my son use the float. But obviously, there is no consistency with how management runs things. I am unsure if we will be back.

We often stay at Best Western hotels. We have found them to be biker-friendly. The room was clean. The beds were very comfortable. This hotel is close to restaurants, a grocery store, and a Walmart. Close to Barber Motorsports and Southern Museum of Flight.

I booked 3 rooms for my neices graduation from Leeds High School. All the rooms exceeded our expectations. The pool was great. They were working on the Jacuzzi so we could not use but hopefully next time it will be ready for us. The rooms were clean and staff very caring and courteous. We will be back.

Though it took us about twenty minutes to find the hidden access road, the whole experience was worth the extra effort. Definitely take a suite, if offered. Dining experience was exceptional. And the hotel allows dogs, which we didn't hear until the morning when they left. So rooms are well insulated.

We enjoyed our stay and would use the hotel again if needed. We came to the hotel for a funeral. The hotel satisfied all of our needs for the weekend' Everything was well above average and the staff was very helpful and kind.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
We are so glad you chose our hotel for your stay. I do apologize for your lose and wish your family well. I am also glad we were able to meet your families needs and look forward to seeing you again for another occasion(vacation).

This hotel will meet your needs. The location is excellent (around nice restaurants, antique stores, and Bass Pro Shop about 5 miles away). Nicely kept up and personnel are very helpful. The breakfast is ok but nothing grand but will do.

Great staff, recently remodeled, clean rooms. Breakfast has hot and cold items. Very close to Barber Motor Sports Museum, Bass Pro and the Outlet Mall. We considered the Hampton Inn but the price was much more than our budget and are glad we made the decision to stay at Best Western.

nice room, very comfortable bed. hallway carpet dated. looked like 1970s, but it was fine. very nice inside pool. my wife loved it.. my only let down was the dining room. I get up early and meet my buddy for coffee about 5 to 10 after 6. went to the coffee pot and the counter was covered with sugar and creamer papers. the container was running over. I have never seen this at a Best Western. did not see a worker in the dining area until after 7, and she did not seem too happy to be there. all in all a good place to stay for the money,will stay there again. I sure hope the have someone to take care of the dining area.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I am glad you and your wife enjoyed your stay. We are in the process of updating the hotel and I apologize for the breakfast area.

Check-in and out were fast and easy. The hotel was clean outside and inside. The room was clean and comfortable. The bath room was clean and had everything you would need. Breakfast was ready before they said it would be. It was hot and a lot of it. Close to I-20 and places to eat. Good value , I will stay here again.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
We are glad you enjoyed your stay with us. We like were our guest are even more happy about there stay when they live, than when they first booked it. We look forward to seeing you again.

Very clean hotel and room. Very helpful and pleasant employees. Close to several places for meals. Right off I-20. Have stayed here several times. Always a pleasant experience. Good value for a super nice place.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I am glad you enjoyed your stay with us. We always try to make it a great experience for all. Hope to see you again soon!

The staff at the hotel to be trained to take care of customers. The room i stayed in had been smoked in and wreaked of cigarette smoke and just generally stunk. I requested that i be moved to another room due to the one i was in being substandard and i was told the only other room they had would cost me another $50 due to it being a Jacuzzi tub room. I was offered a bottle of air freshener to cover up the scent and wasn't even offered a discount or refund. I travel quite a bit and never have i saw customer service such as this.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
We do apologize that you were not satisfied with your stay. We have addressed with our staff the importance of Customer care. We hope you will stay with us again and the experience will be much better.

We have stayed here many times and have always had a very good experience. The staff are friendly and there are nice amenities on the property. This is a great location, close to many attractions, access to I20, and many restaurants within a half mile.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
We love for our Guest to feel like family. I am glad you got that experience.

This hotel looks fine from the outside. Actually it looks fairly new. This is hardly the case. I arrived late and did not look around the lobby when I walked in because I was tired from driving. After check-in I noticed the outdated lobby and breakfast area. If I had noticed this before check-in I would have asked to see the room and probably not stayed here. I thought things would be ok. I got to the first room blood on the sheets not much but I still would not sleep on any sheets with any blood stain. The sheets also look dirty like they had not been changed. I asked to be moved the second room not any better clean sheets that's all. Second room dirty floors and not cleaned well. Tags laying on the chair from clothes in plain view in the seat of the chair from previous guest. Bathroom appeared to be clean but by the looks of what I had seen I do not know. Housekeeping cart left in hallway overnight piles of linens in the hallways overnight. Arrived late around 9 and 10 pm no excuse for this. Both room are outdated and furniture old and worn and dirty. Breakfast was free and ok but not the best. Upon checkout I asked if I could get a $10 discount for my inconveniences and the clerk rudely said no you were compensated by moving to a new room. I said excuse me that is not compensation I should not have had to move to a new room and a room that was still not clean. The clerk called me a liar and said she checked the first room and it was fine. You never do this to a guest. I showed her the pictures of the first room and the ones I took of the second and she still denied anything was wrong and claimed the clothing tags on the chair were under the chair cushion or under the chair itself. Look at the pictures. I told her the rooms were outdated as well. She mentioned rudely can't you see we are under renovation. No and not mentioned at check-in as it should have if they are under renovation as I would have not stayed as well. I saw no signs of renovation. There were a few times missing in the lobby I figured they were broken and being replaced. She had an excuse for everything. I again told her I wanted a discount of $10 and she argued with me she can not do that and I did not need a discount. She said she would get in trouble. If there is no manager on duty then you are in charge. This was a perfectly explainable reason for a discount. If you can't make the decision then call your GM. I think I mentioned this but she made up some excuse about that as well. A GM is always reachable unless they don't want to be by telling the staff not to call them if a guest has a complaint. Every job I have worked at the GM or Store Manager is always available 24 hours a day this is their job 24 hours a day 7 days a week. If something goes wrong it is their problem to deal with it even in a meeting. Another guest walked up and she rudely asked me to step aside so she could deal with that guest like I was nobody. Again you do not do this to a guest. I do not know where she got her hospitality training. I don't think she had any at all. Her job is to take care of the guests and make sure they are happy and satisfied and will return. This hotel has no customer service and does not care about the guests. I can not remember the female desk clerks name but I did at the time I reported here to Best Western where she will go on the record with Best Western for having a complaint filed against her. She also was outside smoking in front of the hotel frequently by the door. I do not want to smell this when I walk in besides it looks unprofessional. A male was with her in the lobby when I returned from dinner I assume her boyfriend.

This was the second time we have stayed at this motel. They are in the midst of small remodeling project but it doesn't take anything away from the visit. Have already scheduled another visit. The beds are great. The pool and jacuzzi are perfect, just wish it was open later.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I am glad you always enjoy your visit. Next time you are here just ask and we may be able to keep the pool area open a little later. It always depends how many people are in house.

The people there are real nice. My only complaint is that the heat didn't work in our room (it was winter), and the couch looked liked someone died on it. I loved the shower pressure. But overall it was good.

BWPlusLeeds, Front Office Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I do apologize for the Heat not working. We are remolding right know and will be replacing a lot of things in the room. We hope you will come and see us again once we get it done.

Super nice place. Rooms always clean. Staff very cordial and helpful. Have stayed here repeatedly when needed. Highly recommend. Not super cheap, but good quality room worth the money. Room always clean. Beds always soft.

BWPlusLeeds, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear Kevin, Thanks for the kind words! We pride ourselves in making sure guest get great quality at a reasonable price. Looking forward to hosting you again! Thanks, Manager

Average interstate adjacent hotel currently being remodeled. Leans toward the lower end of the "BW Plus" scale. May ratchet up a bit after redo. Just off I-20, near restaurants and shopping. Super fast internet and fair pool area. Not a destination stay but a nice stop along the way.

BWPlusLeeds, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear Robert, We appreciate your feedback and you are right we are in the process of remodeling. Very soon everything in the hotel will be up to date! Also, we are glad to hear you found the internet to be super fast because we just recently updated all of the hardware. We hope you come visit us soon! Let me know if there is anything we can do for you. Thanks, Manager

You tend to give a lesser review of a hotel when the lobby is a mess but the overall experience went well. The manager was a nice guy. The overnight desk girl doesn't seem to like her job and it showed in her demeanor. Good night sleep for a reasonable price and close enough to my customers. Breakfast is average for a Best Western.

BWPlusLeeds, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear Jim, I am glad your stay went well other than the lobby that is currently being updated. I understand it would be nice to walk in to a fully done lobby and I am truly sorry. But the new lobby is almost done and we are excited to see what our guest think of it! I hope you give us another chance! Let me know if there is anything we can do for you, Thanks, Manager

Clean, friendly, love that reservations are daily, not the 48hrs or more. The staff was very helpful in knowing and showing places of interest, especially good places to eat. The lighting in the parking lot was very bright which is good when you are parking a motorcycle overnight.

BWPlusLeeds, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear Douglas, I am glad you loved the lighting in the parking lot! We just put in brand new LED lights to make the parking lot brighter and happy to see customers love them. Looking forward to having you again at our hotel! Thanks, Manager

Had a good stay with no problems. The rates were good for the two nights that i stayed, and i'm not to picky on some hotel prices. Overall, i had a nice birthday and went to casino's and had lots of wonderful food.

BWPlusLeeds, Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
Dear Guest, We are glad you had a great relaxing time and happy you had an awesome birthday! Thanks, Manager

I actually found myself checking into the Best Western in 2010 after the hotel I was supposed to stay in lost my reservations. They checked me in at a lower rate and the stay was great. Harry the Manager took care of me the next year and he has continued to offer me a competitive rate despite the growing vintage event at Barber spurring a rise in the rates at all to the hotels in the area. I never got to see him this visit to personally because he was very busy. If you're reading this, Harry, thank you very much for another excellent stay!

We experienced an excellent checkin. I booked the room thru third party and they booked a smoking room and at check-in the manager gave us and upgraded king suite non-smoking room at no extra charge. Very appreciative and satisfied with service.

The staff are always pleasant and it's very nice to look forward to that hospitality. I love their beds--they are soooo comfortable. We didn't stay for breakfast--just got coffee. We will definitely be back again when we have to come into that area.

The unit was in good shape and the staff was helpful. We actually made a mistake in booking one day off and they covered for us with identical rooms. The WiFi was minimal to non-functional. The bed was comfortable and the breakfast was comprehensive and tasty.

We were fairly disappointed with our recent stay at the Best Western Plus in Leeds, AL. It just didn't measure up to other Best Western Plus hotels in which we've stayed in the past. When we first walked in the lobby, we were met with the strong smell of cigarette smoke and the area looked a bit dingy. The clerk was efficient but not overly pleasant. The elevator had broken, dirty tiles. The hallways smelled like smoke and had dirty carpet. Although the carpet in our room was dirty and the a/c unit was a bit loud and the dials weren't working properly, the rest of the room was clean and the bed was very comfortable. The breakfast was good, although I wasn't able to have the waffle I wanted because they had run out of syrup. There was a barking dog in a room near ours and the parking lot was full of motorcycles that left at staggered times throughout the morning, but neither of those inconveniences were the fault of the hotel staff. The young lady who checked us out was extremely pleasant and helpful.

BWPlusLeeds, Public Relations Manager at BEST WESTERN PLUS Bass Hotel & Suites, responded to this review
I do apologize our hotel did not meet your standards. I will be checking into better smoking areas so that the smoke doesn't come in the front doors. Also apologize about the carpet in your room. We deep clean them about every other week unless something is spelt in the room or it needs to be deep cleaned. We do have ventilators in the hall on the third floor to help keep the smoke smell down or eliminated. I hope you will give us a try again so we can show you why we are the best Best Western Plus in Leeds, Al.

We have stayed here in the past and came here again. The staff are all wonderful and very helpful. We will continue to recommend this hotel and we will continue to stay here when in the area. Sometimes we have the breakfast, which is good. The staff really tries very hard to accommodate your requests for rooms. The WiFi is easy to use and you don't get kicked off. Facility is well maintained and secure. The police even drive through the area for security! The facility seems well managed.