Best Western Plus Bass Hotel & Suites,  Leeds

4.0/5  - basé sur 206 notations.
1949 Village Drive, 35094-1133, Leeds, United States - visualizzare mappa
+1 205 640 5300 +1 205 640 1700

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  • Piscina coperta
    Piscina coperta
  • Aria condizionata
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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Il Best Western Plus® Bass Hotel & Suites è un nuovo hotel costruito nel 2006, arredato con gusto e progettato pensando al tuo confort. Ai piedi dei monti Appalachi, a pochi minuti da Birmingham, il nostro è l'hotel ideale in cui fermarsi. I vicini circuiti motoristici di Talladega Super Speedway e Barber Motor Sports Park ti permetteranno di soddisfare la tua passione per questa disciplina. Se la pesca è il tuo sport preferito, qui troverai numerosi laghi ricchi di pesce persico. Con il Bass Pro Shop a soli sei chilometri circa di distanza, avrai accesso a uno dei più forniti grandi magazzini sportivi del paese. E dal Bass Pro Shop, subito di fronte all'Interstate, troverai il nuovo centro commerciale outlet Grand River con 44 negozi, dedicato a tutti gli appassionati dello shopping e all'insegna di risparmio e divertimento. Permettici di offrirti una buona notte di sonno dopo aver assistito dal vivo ad uno degli spettacoli che si tengono negli studi della EWTN, a soli 19 chilometri circa dall'hotel. L'hotel dispone di palestra completa, piscina coperta e vasca idromassaggio. Per iniziare bene la giornata, concediti, ogni mattina, la nostra colazione all'americana completa a buffet gratuita. Non perdere i contatti con il tuo ufficio: in tutte le camere troverai Internet ad alta velocità. E per una serata speciale, prova una delle nostre splendide suite Jacuzzi® con microonde e frigorifero. Benvenuto al BEST WESTERN!

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Certificate of Excellence
 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
98
Molto buono
 
53
Medio
 
31
Mediocre
 
15
Orribile
 
11
Affari Affari 32
Business Business 25
Da solo Da solo 16
Di coppia Di coppia 31
In coppia In coppia 40
In famiglia In famiglia 95
Viaggio con amici Viaggio con amici 23
Pulizia
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Qualità/prezzo
Best Western Plus Bass Hotel & Suites,Leeds
  • 4
    « Leeds, ALA. BW »

    Great place to stay. Plenty of eating places nearby. And they are mostly good places. The hotel is very nice and a reasonable price. Great breakfast area with good choices. We have stayed here before and would stay here again.

    4
    « Not perfect but economical »

    Overall, this facility is a good one if you are looking for an economical choice with amenities like a free breakfast and WiFi. We had a few issues with our room, but the staff was friendly and offered to make things right on our next stay. There are several restaurant choices within walking distance and the hotel is convenient to the interstate. Our room was clean and modern but smelled like it was a smokers room. We had requested NON-smoking. This was already the second room we had checked into and we decided not to request another room because we were hot, tired, and just wanted to go to sleep. That being said, I have every confidence that if we had taken our concerns to the staff, they would have secured us another room. Other than that, the free breakfast was hot and tasty and the general appearance of the hotel was clean and well-maintained.

    4
    « Nice »

    A tree fell on our home and has to find a hotel. Our stay lasted 5 days. Check in was easy. Rooms were very clean. Every single day the cleaning crew came around...the rooms were spotless. I own a cleaning service. I know clean. My family travels alot and has stayed at many hotels in different states. This is by far the best kept hotel. Indoor pool with hot tub. Breakfast was good with many choices. Bacon, eggs, waffles, fruit, bagels, cereal, gravy etc. My only complaint..we were there 5 days. The only hotel desk clerk that ever spoke to me was Sabrina the day I checked out. I went in and out the lobby every day and no hi, hello or have a good day. Customer service should start with a smiling front desk agent then carry thru the rest of the staff. The cleaning crew spoke to us and waved at my 15 month old. I would have given 5 stars if the front desk agents were more friendly.

    4
    « Good Choice »

    Fast check in. Fairly new hotel it looks like. Close to restaurants and Barber Motorsports. Less than five miles from Barber Motorsports Museum. Breakfast was good. Better than normal. Would stay here again for sure.

    2
    « STILL ONE OF THE WORST BEST WESTERNS... »

    Unfortunately we are limited in our choices to stay while visiting relatives in Leeds, AL.because we travel with our pet. This Best Western has some of the worst staff and service you can imagine. We didn't exit the room soon enough in the mornings and had to ask to have our towels changed and room cleaned. The first time we were told the hotel was understaffed and not able to accommodate our request. But, after we expressed our displeasure, our room was finally cleaned, somewhat. The morning of our departure, the cleaning lady literally stood outside of our room with her arms crossed as if she were put out by the fact that we were still in the room. We rushed to get out and my wife ended up leaving her coat in the room closet and had to go back after we checked out to get it. Employees are rude and full of excuses. I don't understand why Best Western doesn't step in and help straighten out this particular hotel. They certainly need all the assistance they can get!

    5
    « Clean, good quality, and good location »

    This hotel is nestled in a great spot where the noise level is low and the area amenities are abundant. We had family in both Birmingham and Athens which made for a good head start to the East. There were three in my party and we had a suite which accommodated us just fine.

    5
    « Clean and family friendly. »

    Had first floor two adjoining rooms. Very clean and very nicely laid out. Pool and hot tub were nice. Breakfast was adequate with standard choices of cereals, yogurt, fruit, breads, bacon sausage and eggs. Coffee and juice also. Would definitely stay here again.

    3
    « Not impressed »

    I usually don't stay at BW but I stayed at a couple of BW Plus and BW Premier properties that I enjoyed and thought I'd try this one. Not anywhere close to the others. It looks like a newer property but seems to have built on the cheap. You can hear EVERYTHING. When you walk down the hall, you can hear everyone's conversations in the rooms and you can hear everything in the hall when in your room. Thank God no one was in room above me. Only light in bathroom was over the mirror and shower was really dark. Plastic shower head was spraying everywhere. Fitness center had 3 household style light fixtures and was very dark. Treadmill was broken. No charging station in room and one lamp would not work. Had to plug in charger behind nightstand. Desk clerk was wonderful and check-in was fast. I would have given it 2-stars but the service was good and there were some decent restaurants nearby and its easy to get in and out.

    2
    « Mediocre »

    Dark lobby. Unskilled front desk. We almost got charged for an extra night. Glad we checked out in person. Asked for more bed pillows. Staff brought upholstered lumbar pillows. Said they had no more pillows or pillowcases.

    5
    « what you need »

    you travel for a job you need a station that allows you to recharge for the next day. this motel does just this clean, quite rooms that allow you to prepare for the next days business. friendly staff make the stay a joy thanks!

  • 5
    « Great place with clean spaces. »

    We were at a meeting of professionals involved in education from all over the US. Since my wife and I live 8 miles away we didn't boo overnight accomodations. We were, however, in many guest rooms and two meeting rooms at the hotel. Everywhere we went we found spotless conditions. From the floors to the overhead lights we found not so much as a mote of dust. The staff was wonderful. They were really helpful in getting people from out of town to the hotel. They gave very good directions to places for people to see during off time. We are scheduled to meet there again in the spring.

    4
    « Convenient and comfortable »

    We stay here annually while we Christmas shop at the nearby Shoppes at Grand River. Rooms are comfy, neat, and clean. Breakfast is good and convenient. Free internet is available. Staff were friendly and helpful.

    5
    « A Great Stay »

    Everything we look for in a place to stay was excellent here. A comfortable bed, quiet, easy, safe parking, a great breakfast and easy checking in/out. The staff was super-friendly and the appearance of the entire facility was clean and inviting. We will look for Best Western in the future.

    3
    « CHARGED FOR MISSING PILLOW »

    My biggest problem with this location was when I received my CC bill. I had been charged $25 the next day after My room charge had been charged. I called the motel to see what the charges were for. The Clerk informed me, I was charged for a pillow missing from the room. I assured her the pillow was there when we checked out. She said she would talk to the owners and call me back. She did call, said they were crediting my CC account, but when they talked to the maid, she still said the pillow was missing. Apparently they now have a maid with a new pillow. I'm a BW Elite member. I have never been lightly accused of stealing from a room or anywhere else before and am very upset about the situation. We booked this motel for it's convenient location to Talladega Speedway during the November race week. The desk clerk was efficient and friendly. We were given a room on the second floor (110-A) a King Suite, at the end of the hall. The rooms decor was somewhat dated ( off white furniture as shown in their advertisements) but the room was very clean and bed was comfortable. We went to get ice at the end of the hall and the ice machine and the soda machine had the fronts open and did not work, didn't work our entire stay. The next morning we went down for breakfast, bacon,eggs,egg patties, waffles, etc. Juice was watered down Apple ONLY (guests were taking a drink and pouring it down the drain) paper cup over the orange juice dispenser the 4 days we we there. The lady tending the breakfast area acted like she rather be anywhere but there. Many chain restaurants close by, including Cracker Barrel within walking distance. Check out was also quick and efficient.

    1
    « Lack of Customer Care & Service »

    I don't believe it exists! This is in reference to my stay at the Best Western Plus Bass Hotel & Suites in Leeds, Alabama, September 1-2, 2017 (Reservation Confirmation Number: 863835090). I accidentally left a silver drinking cup with teal vinyl lettering saying ?#1 Rara? sitting on the front desk upon checkout. I have contacted the hotel nine (9) times over the last ten (10) weeks. I was reassured they have or had the cup and even told they would mail it. I even offered to reimburse them for doing so. Almost two (2) weeks ago, I spoke directly with a ?supervisor?, Delaine Wright, who assured me her husband mailed it from the Vestavia Hills, Alabama Post Office on or about October 23, 2017. She ?reassured? me through a text message [from her phone, (205) 452-9860] on November 4, 2017 that my cup ?was mailed by regular postal standards?, but she will not tell me the exact date it was mailed nor exactly which post office it was mailed from (if, in fact, it was mailed). Needless to say, I still don't have the cup! I have been put off, strung along, lied to, cajoled, and falsely reassured! This tells me there is a lack of integrity on the part of the hotel staff and complete disregard for customer care. Any help at all anyone can give me in retrieving my prized cup from my grandchildren would be deeply appreciated!

    2
    « Not pet friendly. »

    Charged my son for extra dog when it clearly says on website that you can have up to two dogs for $20. No hot water during the day. No OJ at breakfast. It sounded like a buffalo herd above us when all the people were doing was walking around.

    4
    « Very friendly staff! »

    My sister, niece and I were in town for a wedding staying two nights (Fri & Sat). My sister made the reservations a few days beforehand. We both were coming in from different states and sharing a room with two queen size beds. My sister and niece arrived first and I came in second. There was no key card available for me at the desk but the hotel was expecting me when I arrived at 6:15pm. The room was 301 on the third floor at the end of a corridor near a drink machine. The whole stay was a very quiet one which was much appreciated. The beds and pillows were comfortable and the tv worked well with a "clean" remote. The room had a mini fridge, microwave, coffee maker and full ironing board and iron. A wire shelf was broken in the fridge so we took it out. The bathroom included a tub/shower combo and there was plenty of hot water. The second day after housekeeping straightened the room no towels/washcloths were replaced. We went to the head of housekeeping and she then gave us plenty of replacements. The continental breakfast included sausage, bacon and hot egg rounds. It is really great to have protein choices at breakfast! There were also pastries, make your own waffle, cereal, oatmeal, fresh fruit, yogurt and juice which was the standard continental fare. The only addition I would suggest is little containers of peanut butter and honey and boiled eggs. We appreciated the flavored creamers for coffee! Checkout was pleasant. Information had been given on Friday about the bill being a split one with my sister paying the first night and myself paying the second. The checkout staff (Laurie) indicated that that this information had not been passed on but she corrected it with a smile and no problems. She in addition to all other staff encountered were very positive, friendly and accommodating which goes a long way in a hotel stay! Overall, we all enjoyed our stay here. Other good things about this location include a grocery store, dollar store, restaurants, gas stations and Walmart right up the road all within 5 minutes. There is an outlet mall nearby and it was easy to go to downtown Birmingham within 20 minutes on a Friday night during rush hour..

    4
    « On the road »

    Long day of driving, check in was quick & we were put on a 1st floor room, which I had requested. Dinner choices were numerous & close to the hotel. Easy access on & off the highway. The bed was a welcome reprieve & very comfortable.

    1
    « Weekend getaway »

    We arrived here 13 Oct 17 and when you walked into the lobby it seemed there was smell, but it looked clean and the staff were friendly. We were given a room in the first floor at the very end of the hall. When we walked in to the room there was an immediate smell of really bad body odor type smell mixed with a chemical mildew smell. We notified the management and they ?misted? the rooms with a deodorizer. Never offered to move us. Since we had driven with a group 10 hours we felt we had no choice on a busy weekend. The next day we returned for our second nights stay and it was such an overwhelming smell and again I contacted the front desk and the manager had another employee put an ozone machine in the room and ?mist? the room. Again we were not asked if we would like a different room. She did offer a discount or return of some money. I asked if there had been a flood and was told at that time yes from hurricane Irma. The next morning when we were getting ready I noticed how wet all of our clothes were from being in the room. They all smelled like mildew. I then noticed a large mold growth in the corner of the room when we moved some of our belongings . I took pictures of this and the large cob webs in the room as well. I went to front desk this time realizing we were probably going to become sick from this and showed the pictures to the lady at the desk that was so concerned and apologetic. She contacted the same manager and I was asked to send the pictures via text to her. At that time I was comped my room. I believe they could have been very honest about the situation and moved us to a different room or not allowed people to stay in the room. We were with a group of people and the other two rooms on first floor also had an odor, but didn't smell like chemical or did they complain of their clothes being wet. On day two of our stay two of us have gotten sick with cough and chest hurting and headaches. I don't feel there should be anyone allowed to stay in a hotel that could become harmful to your health

    5
    « Incredible Value and such a great Stay »

    We were displaced by Hurricane Irma and went to Alabama because my fiance has family there. We decided to stay at Best Western honestly because they had available rooms for our large party. Any time we are back in the area, this is where we will stay. The staff was so caring and sincere in their desire to make sure we had a great stay especially under the circumstances. It felt so nice to be addressed by name by everyone there. If you are in the area, this is a great hotel to begin with. Also, the area has pretty much all amenities we wanted within a 20 minute drive at most. All we didn't find was a Starbucks LOL.

  • 5
    « Hurricane Irma Evacuation. »

    We evacuated Lakeland Florida on friday 9/9/17 and ahead of the arrival of Hurricane Irma. After a drive of 20 hours we arrived exhausted at the BW at 5:50 am in Leeds, Alabama. We were met and welcomed by Sabrina. She had called during our trip and courteously verified we were on our way. She had placed our room on hold to assure we had a place to fall in bed after a long tension filled drive in heavy traffic with many other weather refugees. After a comfortable rest we awoke to find the hotel filled with tired fellow Floridians and their children and pets. The potential for high emotional tension and chaos was at hand. To the credit of manager Delaine's confident, pleasant, and efficient leadership all ran smoothly during our three day stay. Her staff followed her lead cheerfully and pleasantly, answered questions and fulfilling requests. The positive attitude of the staff helped our fellow guests relax and enjoy one another's company. We wish to thank Laurie for going the extra mile in the behalf of my wife and I. She spent many hours on the phone to assure we could extend our stay through monday and avoid terrible traffic and weather while attempting a return trip on sunday to our home in Florida. We also thank her for making our stay comfortable by finding us extra instant coffee for our in room percolator. We also wish to thank Mary and Berta and the other members of the staff that regularly prepare an excellent breakfast and kept our room fresh and clean while caring for our needs. Our hurricane adventure became a pleasant vacation stay because of the effort of the BW staff and the attractive comfort of the BW hotel. We have previously stayed at Leeds BW and expected good service. During our Hurricane Irma adventure we found our stay an amazing and positive experience. We highly recommend this hotel and staff and we will look for a reason to return in the future.

    4
    « Hurricane Irma »

    Hotel was very accommodating during our hurricane Irma Excursion. We had two dogs and two cats and they did everything to accommodate us during this stay. Staff was courteous and professional and if in the area I would stay again.

    3
    « My Stay »

    Stay was not what I expected from the appearance of the building, rooms where not very accommodating for business stays where you need to complete work in room. Room had a weird smell but wasn't an unclean room just had an odor.

    2
    « Very underwhelmed »

    We were there for breakfast five mornings. There was no orange juice or sugar packets for four of the five mornings. Obscene picture on the mirror in the bathroom that you could only see when the mirror was steamed up from the shower. The picture remained there for our entire stay. Obviously, the mirror was not cleaned before our arrival or during our stay.

    5
    « Leeds Alabama trip »

    the hotel was in a good location for access to Birmingham, Barbers Motorsports and the sites around metro Birmingham. We had an excellent room and great breakfast setup. I definitely recommend the Best Western Bass hotel and suites!

    3
    « OK room, old facilities »

    Room was OK, the Internet slow and the breakfast was - again, OK. The hot tub was broken, and as I have a back/neck problem I was very disappointed (this was the main reason I booked the location). I'll probably only stay here again if nothing else in the area is available.

    5
    « Excellent Experience »

    BW Plus Bass Hotel & Suites offers a satisfying and pleasant experience. It is very convenient on our frequent drives from East Texas to Spartanburg, SC. Check-in is professional and very friendly. Inside only access gives peace of mind and and an extra measure of safety and security. Rooms are comfortable and bed is comfortable. You will be glad you chose this Best Western!

    1
    « Property needs serious management/operations review. »

    I served 29 years in the military, so have stayed in many hotels across the country. My wife and I reserved a standard room on Sunday night. When we checked in the representative was very polite and helpful. The problems began when we looked at the first room, #315; it had a 3' x 4' section of ceiling over the bed that had been water soaked with some repair, but looked like it was about to fall down. I notified the front desk, so we switched to #215, but this room had what appeared to be black mold was on the ceiling in the shower and the gap between the tub and granite wall piece was very dirty, so dirty I took the key card and scraped off a large portion and left it on the tub, also the security hasp was falling off the door frame. I called the front desk again and requested a different room which the representative was helpful. She said she was going to call her manager, "Delane", who said we could switch to an upgraded room. The representative and I looked at two different rooms, the first, #303 had the toilet seat falling off, so we went on to #305. After checking it over, we accepted the room for our one night stay. Besides the multiple room problems, the elevator was not working properly and the hallway a/c unit was not working, allowing the hallway temperature up near 90 degrees. We wanted to use the swim pool and hot tub, but the pool had large clumps of hair floating in it with quite a lot of dirt on the bottom. The hot tub had hair around the edges of the tiles side. I was told that the Best Western Regional Management had just completed an inspection of the property the previous week, but they obviously missed many items. Upon checking out, I told the manager to feel free to have the Regional/District Managers contact me for additional informaton.

    5
    « 1st time in Alabama »

    Traveling Cross Country with the family. The hotel was very clean. Friendly, kind, & resourceful staff. Comfortable beds.. Pool area and fitness room were clean.. and not crowded. Right off I 40 West. Perfect location..

    5
    « Excellent experience »

    The desk manager was by himself when we called. You could tell he was being pulled in different directions but he maintained an awesome level of professionalism. His name is Angelo and he exemplifies customer service. When we arrived he was as kind in person as he was on the phone. He was still by himself but managed to make check in extremely easy and fast. The hotel was spotless and everything worked well. The lady cooking breakfast was overwhelmed by the number of people eating but she somehow managed to keep up and provide great customer interaction and service. Great place and great staff!

  • 3
    « Disappointing »

    Room smelled good when we walked in but it wasn't as clean as we would've liked. Stains on the runner on the bed spread, hairs on the sheets, stains on the lamp and the towels. Pulled out the sleeper sofa to put the sheets on it (have to ask the front desk for them), to find housekeeping hadn't even taken the sheets off from the previous occupant and there were dirty towels in there too. Check in was nice, the employee was really nice. Overall disappointing stay after a long day driving.

    5
    « good night sleep »

    room had a great air unit was able to have the room very cool for a great night sleep, this is all I look for in a room plus it was very quite even though it was next to the interstate. highly recommend a stay here

    4
    « Good, except the ac »

    My mother, mother in law and I were on our way to Alabama and stopped at this BW, the staff was very nice (Sabrina), the room was good and clean, the housekeeping ladies did however leave a bar of USED soap in the shower, which makes me question whether or not they cleaned the tub, and the only negative thing I have to say is the hotel owners have the air conditioners set to turn off at 66 degrees. And NO, it did not get cool or stay cool at all. Very miserable for sleeping. I am all for them saving money, but to not allow your guest to set their ac at a comfortable setting in summer is just unacceptable, and at the high rate we had to pay for the room. The bed was a little lumpy but ok. The breakfast was normal hotel breakfast, waffles, cereal, egg patties, and bacon. Would i stay here again, probably not because of the ac. But it is a good hotel, if you don't mind the higher ac temp. It is a clean hotel and friendly staff.

    2
    « Maintenance Problems »

    No internet, phone not working, poor lighting in our room, commode flooded. No service man, the lady clerk had to take care of cleaning the water in bath room. Not enough personnel.The room was clean and appearance was nice. Breakfast fair.

    5
    « quick stop »

    I always stay here when I visit! Its close to Logans and cracker barrel. As well as Walmart. Easy to get to from the interstate. Staff is always super friendly and helpful. Clean and comfy and quiet rooms.

    4
    « We' be back! »

    It's a good location for us to overnight at. It gets us west of Atlanta, which works going away from home or returning. It also has the added benefit of a conveniently located, nice outlet mall. The staff is courteous and helpful. the rooms are clean and comfortable.

    4
    « Booked at last minute »

    Our group checked into this hotel at last minute. We were a team participating in the National Senior Games. The location was not great for us, but we needed a place to stay since the Days Inn was disgusting.

    4
    « Good value, convenient to interstate »

    This hotel seems to be fairly new, so most everything is in good condition. It is walking distance to several eating options. The room was clean and quiet. The staff was friendly. The breakfast is standard free breakfast fare, i.e. OK only, not great or even very good. There are some telltale signs of hasty construction, such as electric or cable outlets attached loosely or crookedly to the wall.

    3
    « Good Value »

    If you're looking for luxury, don't book at a BW. But if you're looking for good value for the price, this is the place. It's rooms and bathrooms are spacious and nicely done. The continental breakfast is fine is you're not too hungry and it's free. Free Wi-Fi and plenty of TV channels to choose from. Overall, a good experience.

    5
    « Nice Hidden Gem »

    Room rate was very reasonable,and hotel was very clean, and room was elegantly decorated. I think the security lock on the door was broken, but other than that a perfect night in a clean safe location.

  • 5
    « Worth the money »

    Staff was very friendly and courteous. Breakfast was good and not to crowded. Pool area and the hotel decor in the rooms need some update. Overall well worth the money and good location to attractions

    5
    « Moody/Leeds Visit »

    We have stayed in 2 other motels when visiting in this area. We decided to try Best Western & we were very pleased with our stay. The motel was clean. The decor was modern. The staff was helpful. Breakfast was good & included bacon, sausage, eggs, variety of breads & pastries, some fruit, juices, waffles, cereal. The coffee, unfortunately, was the only disappointment of our stay.

    5
    « Great hotel »

    This hotel was beautiful. It had a room with 2 queen beds and a sofa sleeper. The room was large and spacious. There are plenty of restaurants within walking distance and a grocery store. Very nice hotel!

    3
    « Just good but great staff »

    Hotel staff was great and attentive. Lobby was very clean and rooms are good. My room door wouldn't lock and I didn't know about it until someone walking by opened the door. After alerting the staff I was moved to another room very quickly. It's located near several restaurants and food store within safe walking distance. There is ample parking that is well lit at night. Vending machines on my floor was out of order as well. They do include a free breakfast which was very nice. Checking in and out was a breeze since I made reservations before arriving and they do have express check-out. They also offer a laundry room with a washer and dryer.

    5
    « Great stay overall! »

    The hotel was very clean. It seemed to be new or very recently updated. Very tall ceilings, microwave and mini fridge in the room. Bed was comfortable. Large bathroom with good water pressure and temperature, and soft towels. We will e staying again!

    1
    « Horrible, stay at Comfort Inn next door »

    The company photos on all these sites are misleading and probably not from this location. First room smelled stale, was up coughing all night. They gave me an Ozone machine to help with the smell, which I now read that you're not supposed to breathe, might have led to the coughing. I took the AC filters down and the lady hosed them off & gave them back. Mold in the corners of the shower. It was so nasty I ran to walmart and bought Lysol and sprayed the whole nasty room. Shower rods falling off so the curtain didn't stay shut, so the bathroom floor was flooded while I got ready for my day. When I first arrived off the plane I hoped to get in the hot tub...the jets were broke. The 3rd day, the jets were broke and the tub wasn't even hot. Broken pieces of concrete chipped all over the pool area. The elevator broke & they didn't know when the guy might come to fix it, so I moved to the first floor into a non-suite room, but she'll give me 10% for all my trouble (which puts it at the non-suite price anyway). 2nd room smelled better, but I took the AC filters out and cleaned them in the tub just in case. The cable kept going out. It was raining early in the evening, then clear, but sunny out the next day and still doing it, they said they're not sure how they'd fix that. It was lines on the screen followed by a black screen saying "no signal" all evening and all the next day. I told them that night, and the next day, but they did nothing. I was staying longer than planned, so I walked over to Comfort Inn next door and booked the rest of my stay, and I suggest you do the same. They were $5-10 more, but it was CLEAN and they cared. I'll delete or change my reviews if they come to me and make it right, that would go a long way.

    5
    « Accomadating »

    One of the best and caring employees helpful clean refreshing food great internet service good everything worked linens fresh service excellent accomadating in all respect carpets fresh looking everything was exceptional we were well pleased we have stayed here three separate times

    5
    « wonder hotel to stay at,,,, »

    stayed 2 nights..live 50miles away...just wanted to take the grand kids on a retreat...the pool, breakfast bed, staff,,was exceptional!!!! a lot to do in Birmingham Al..Indoor pool had a spa and work out room...the price was so afortable,,I was amazed how little I spent from Friday to Sun,,,many things was free...

    5
    « Late stop »

    Clean, comfortable, and spacious rooms. Beautiful decor and friendly staff. It's right off of the interstate but not too much road noise. Felt almost like home. Close to restaurants. This will definitely be a stop over again.

    4
    « Best night »

    Just needed to getaway for a night but didn't want to go to far I saw a review for this hotel and decided to try it since it was just in Leeds. Very convenient good price clean and very helpful friendly staff

  • 5
    « awsome »

    stay here the people are nice the rooms are clean breakfast is free.i def. suggest to any one to stay here. other than that the need to shorten the length it takes for this part of the survey. Thank you for a wonderful stay

    5
    « Teledaga Races »

    Great place to stay friendly staff very clean.! Only 30 miles from the race track. The room was beautiful and the check in clerks went out of there way to get us anything we needed! Had breakfast in the mornings and room was cleaned as soon as we left. Close to freeway

    5
    « Leeds Arkansas »

    Nice new hotel! Very clean rooms, lobby and laundry facilities. The staff was very welcoming. Rooms were modern with nice TV's microwaves, refrigerator. The only thing missing was more outlets for computer/phone. They are doing some construction outside but nothing that would disturb anyone

    4
    « Really Nice Stay »

    This was one the nicest Best Westerns I've visited, located with a number of restaurants within walking distance. If you were passing through or staying a long period of time it would be worth the stay.

    5
    « Great experience!! »

    I cannot say how nice the staff is!! We arrived after 10pm, exhausted and miserable from our long drive. We were greeted and welcomed, given clear information and a clean, fresh room. Newly recarpeted and nicely furnished, our non-smoking room did not reveal a trace of stale air or smoke. Comfortable beds and linens, we slept well and appreciated the updated and clean bathroom--good water pressure and temperature. I forgot my favorite reef flip flops, but they agreed to mail them at a minimal charge. Best Western has really stepped up its game--we make the trek up I-20 regularly and will definitely make this our regular stop.

    2
    « Pretty Basic »

    Nothing special about this one. Nothing terrible either. We received an unenthusiastic greeting at the front desk, given our room key and sent on our way. Not sure I detected a smile the entire time. The room was okay. One odd thing was the ceilings were like 11 feet tall. I like tall ceilings but these were over the top (pardon the pun). You felt like you were in a barn. Sound was also a problem. You could hear people walking in the room above constantly. The bed was too soft for my tastes. Furnishings were a bit dated. The pool was indoors, which might be great in the winter but was uninviting on the 91-degree day of our stay. The ?free? breakfast didn't offer much, so we skipped it. At this price point I wouldn't say the hotel was terrible but I wouldn't go out of my way to stay at it either.

    3
    « Mediocre »

    We stayed here on our last night on the way home from Little Rock. It is a basic hotel but had unfinished flooring and the hot tub was covered with plywood. The noise of walking in the room above us thankfully stopped at bed time and started back about the time we had to get up and get going. There were some strange clicking sounds during the night that kept my husband up much of the night. The breakfast was adequate with some hot and cold items. Will not choose again.

    5
    « Another great visit.. »

    I had another enjoyable visit at this motel. One of my top choices. Friendly service, great location, privacy given. I always enjoy my stays here. I have stayed numerous times. Beautiful appearance and comfortable beds.

    1
    « Pass this one by!!!!!***** »

    Horrible. The room was dirty, the remote had something black on it and the place just reeked of tobacco smoke event though it was sold as a non-smoking room. My advice is to drive on, had it not been so late I would have demanded my money back and left. Terrible.

    3
    « Clean and quiet »

    Our room was clean and it seemed very quiet. We rarely heard anyone else. The bathroom floor had an uneven tile right in the middle of the floor. Watch out for stubbed toes. Breakfast was nice and hot but the set up was awkward. Everything was spread out too far.

  • 5
    « Enjoyable Stay »

    I really enjoy staying at Best Western Hotels. The overall appearance of the hotels has always been pleasing. The beds the design of the rooms and rest rooms are so inviting, the beds comfortable, and the rooms clean. I get excited thinking about staying each time. I would definitely recommend staying at any BW.

    5
    « Returning from REno »

    Excellent facility. Most comfortable beds on the Interstate, and very professional staff. Conveniently located and easy to find. Breakfast was excellent. Multiple choices for places to eat within walking distance.

    3
    « Nice Hotel for the Area »

    My family and I travel to this area a couple times a year so we have jumped around from hotel to hotel, trying to find the best one. This hotel we found was a Great Value, had a Safe Layout, Nice Clean Rooms, a wonderful Hot Breakfast, and a Pool. Unfortunately, the hot tub was not working so we were limited to only the pool. BUT the pool is indoor and heated, so that's a huge bonus! My biggest issue with this hotel, which is why I didn't give it 5 stars, was the woman who was working the front desk. Originally, there was a VERY NICE woman working the desk...BUT THEN this other woman came on shift and she was just rude as could be. I was bringing a blow-up ring for my 6 year old son to use in the pool because he can't swim and the pool was deeper than he was tall. This woman immediately snaps and tells me I can't bring floaties into the pool! So I went and returned the ring to my room but also asked if they provided any arm floaties or sold any so that my son could swim and I would be able to enjoy the pool without holding him the entire time. The nice woman apologized but informed me they did not have any. HOWEVER, the other woman jumped in and said "NOO! The pool is to small for floats!" at this point I went on my way to try and enjoy the pool with my family. Mind you, there were NO signs anywhere saying that floatation devices were prohibited in the pool BUT there were plenty of other rules. i.e. No diving, No running, No food or drinks. After about 30 minutes of being in the pool a group of older men and a few women come in to the pool area escorted by the front desk attendant. Would you believe that she assisted them to a table, right next to the sign with NO FOOD OR DRINKS, while they all carried beer bottles and were drinking!?! I wouldn't have had an issue with this at all had they just let my son use the float. But obviously, there is no consistency with how management runs things. I am unsure if we will be back.

    5
    « Southern hospitality »

    We often stay at Best Western hotels. We have found them to be biker-friendly. The room was clean. The beds were very comfortable. This hotel is close to restaurants, a grocery store, and a Walmart. Close to Barber Motorsports and Southern Museum of Flight.

    4
    « Family gathering for graduation »

    I booked 3 rooms for my neices graduation from Leeds High School. All the rooms exceeded our expectations. The pool was great. They were working on the Jacuzzi so we could not use but hopefully next time it will be ready for us. The rooms were clean and staff very caring and courteous. We will be back.

    5
    « A real jewel »

    Though it took us about twenty minutes to find the hidden access road, the whole experience was worth the extra effort. Definitely take a suite, if offered. Dining experience was exceptional. And the hotel allows dogs, which we didn't hear until the morning when they left. So rooms are well insulated.

    5
    « Stay for funeral of my brother »

    We enjoyed our stay and would use the hotel again if needed. We came to the hotel for a funeral. The hotel satisfied all of our needs for the weekend' Everything was well above average and the staff was very helpful and kind.

    5
    « Nice Hotel »

    This hotel will meet your needs. The location is excellent (around nice restaurants, antique stores, and Bass Pro Shop about 5 miles away). Nicely kept up and personnel are very helpful. The breakfast is ok but nothing grand but will do.

    5
    « Best Value for the Money! »

    Great staff, recently remodeled, clean rooms. Breakfast has hot and cold items. Very close to Barber Motor Sports Museum, Bass Pro and the Outlet Mall. We considered the Hampton Inn but the price was much more than our budget and are glad we made the decision to stay at Best Western.

    4
    « good for the money »

    nice room, very comfortable bed. hallway carpet dated. looked like 1970s, but it was fine. very nice inside pool. my wife loved it.. my only let down was the dining room. I get up early and meet my buddy for coffee about 5 to 10 after 6. went to the coffee pot and the counter was covered with sugar and creamer papers. the container was running over. I have never seen this at a Best Western. did not see a worker in the dining area until after 7, and she did not seem too happy to be there. all in all a good place to stay for the money,will stay there again. I sure hope the have someone to take care of the dining area.

  • 4
    « Motorcycle Vacation »

    Check-in and out were fast and easy. The hotel was clean outside and inside. The room was clean and comfortable. The bath room was clean and had everything you would need. Breakfast was ready before they said it would be. It was hot and a lot of it. Close to I-20 and places to eat. Good value , I will stay here again.

    5
    « Great Time »

    Very clean hotel and room. Very helpful and pleasant employees. Close to several places for meals. Right off I-20. Have stayed here several times. Always a pleasant experience. Good value for a super nice place.

    1
    « Room and Service »

    The staff at the hotel to be trained to take care of customers. The room i stayed in had been smoked in and wreaked of cigarette smoke and just generally stunk. I requested that i be moved to another room due to the one i was in being substandard and i was told the only other room they had would cost me another $50 due to it being a Jacuzzi tub room. I was offered a bottle of air freshener to cover up the scent and wasn't even offered a discount or refund. I travel quite a bit and never have i saw customer service such as this.

    4
    « Nice Property »

    We have stayed here many times and have always had a very good experience. The staff are friendly and there are nice amenities on the property. This is a great location, close to many attractions, access to I20, and many restaurants within a half mile.

    1
    « Terrible Service, Rude Staff, oudated and dirty rooms! »

    This hotel looks fine from the outside. Actually it looks fairly new. This is hardly the case. I arrived late and did not look around the lobby when I walked in because I was tired from driving. After check-in I noticed the outdated lobby and breakfast area. If I had noticed this before check-in I would have asked to see the room and probably not stayed here. I thought things would be ok. I got to the first room blood on the sheets not much but I still would not sleep on any sheets with any blood stain. The sheets also look dirty like they had not been changed. I asked to be moved the second room not any better clean sheets that's all. Second room dirty floors and not cleaned well. Tags laying on the chair from clothes in plain view in the seat of the chair from previous guest. Bathroom appeared to be clean but by the looks of what I had seen I do not know. Housekeeping cart left in hallway overnight piles of linens in the hallways overnight. Arrived late around 9 and 10 pm no excuse for this. Both room are outdated and furniture old and worn and dirty. Breakfast was free and ok but not the best. Upon checkout I asked if I could get a $10 discount for my inconveniences and the clerk rudely said no you were compensated by moving to a new room. I said excuse me that is not compensation I should not have had to move to a new room and a room that was still not clean. The clerk called me a liar and said she checked the first room and it was fine. You never do this to a guest. I showed her the pictures of the first room and the ones I took of the second and she still denied anything was wrong and claimed the clothing tags on the chair were under the chair cushion or under the chair itself. Look at the pictures. I told her the rooms were outdated as well. She mentioned rudely can't you see we are under renovation. No and not mentioned at check-in as it should have if they are under renovation as I would have not stayed as well. I saw no signs of renovation. There were a few times missing in the lobby I figured they were broken and being replaced. She had an excuse for everything. I again told her I wanted a discount of $10 and she argued with me she can not do that and I did not need a discount. She said she would get in trouble. If there is no manager on duty then you are in charge. This was a perfectly explainable reason for a discount. If you can't make the decision then call your GM. I think I mentioned this but she made up some excuse about that as well. A GM is always reachable unless they don't want to be by telling the staff not to call them if a guest has a complaint. Every job I have worked at the GM or Store Manager is always available 24 hours a day this is their job 24 hours a day 7 days a week. If something goes wrong it is their problem to deal with it even in a meeting. Another guest walked up and she rudely asked me to step aside so she could deal with that guest like I was nobody. Again you do not do this to a guest. I do not know where she got her hospitality training. I don't think she had any at all. Her job is to take care of the guests and make sure they are happy and satisfied and will return. This hotel has no customer service and does not care about the guests. I can not remember the female desk clerks name but I did at the time I reported here to Best Western where she will go on the record with Best Western for having a complaint filed against her. She also was outside smoking in front of the hotel frequently by the door. I do not want to smell this when I walk in besides it looks unprofessional. A male was with her in the lobby when I returned from dinner I assume her boyfriend.

    4
    « Love it »

    This was the second time we have stayed at this motel. They are in the midst of small remodeling project but it doesn't take anything away from the visit. Have already scheduled another visit. The beds are great. The pool and jacuzzi are perfect, just wish it was open later.

    3
    « It was okay. »

    The people there are real nice. My only complaint is that the heat didn't work in our room (it was winter), and the couch looked liked someone died on it. I loved the shower pressure. But overall it was good.

    5
    « Super nice place. »

    Super nice place. Rooms always clean. Staff very cordial and helpful. Have stayed here repeatedly when needed. Highly recommend. Not super cheap, but good quality room worth the money. Room always clean. Beds always soft.

    3
    « "Just another notch in my guitar" Robert Cray »

    Average interstate adjacent hotel currently being remodeled. Leans toward the lower end of the "BW Plus" scale. May ratchet up a bit after redo. Just off I-20, near restaurants and shopping. Super fast internet and fair pool area. Not a destination stay but a nice stop along the way.

    3
    « Lobby Under Repair »

    You tend to give a lesser review of a hotel when the lobby is a mess but the overall experience went well. The manager was a nice guy. The overnight desk girl doesn't seem to like her job and it showed in her demeanor. Good night sleep for a reasonable price and close enough to my customers. Breakfast is average for a Best Western.

  • 5
    « Hotel »

    Clean, friendly, love that reservations are daily, not the 48hrs or more. The staff was very helpful in knowing and showing places of interest, especially good places to eat. The lighting in the parking lot was very bright which is good when you are parking a motorcycle overnight.

    3
    « Relaxed time at the beach »

    Had a good stay with no problems. The rates were good for the two nights that i stayed, and i'm not to picky on some hotel prices. Overall, i had a nice birthday and went to casino's and had lots of wonderful food.

    5
    « Barber Vintage Festival »

    I actually found myself checking into the Best Western in 2010 after the hotel I was supposed to stay in lost my reservations. They checked me in at a lower rate and the stay was great. Harry the Manager took care of me the next year and he has continued to offer me a competitive rate despite the growing vintage event at Barber spurring a rise in the rates at all to the hotels in the area. I never got to see him this visit to personally because he was very busy. If you're reading this, Harry, thank you very much for another excellent stay!

    5
    « excellent service »

    We experienced an excellent checkin. I booked the room thru third party and they booked a smoking room and at check-in the manager gave us and upgraded king suite non-smoking room at no extra charge. Very appreciative and satisfied with service.

    5
    « Extremely comfortable beds »

    The staff are always pleasant and it's very nice to look forward to that hospitality. I love their beds--they are soooo comfortable. We didn't stay for breakfast--just got coffee. We will definitely be back again when we have to come into that area.

    4
    « Somewhat above average faciility »

    The unit was in good shape and the staff was helpful. We actually made a mistake in booking one day off and they covered for us with identical rooms. The WiFi was minimal to non-functional. The bed was comfortable and the breakfast was comprehensive and tasty.

    3
    « Didn't measure up to other Best Western Plus hotels »

    We were fairly disappointed with our recent stay at the Best Western Plus in Leeds, AL. It just didn't measure up to other Best Western Plus hotels in which we've stayed in the past. When we first walked in the lobby, we were met with the strong smell of cigarette smoke and the area looked a bit dingy. The clerk was efficient but not overly pleasant. The elevator had broken, dirty tiles. The hallways smelled like smoke and had dirty carpet. Although the carpet in our room was dirty and the a/c unit was a bit loud and the dials weren't working properly, the rest of the room was clean and the bed was very comfortable. The breakfast was good, although I wasn't able to have the waffle I wanted because they had run out of syrup. There was a barking dog in a room near ours and the parking lot was full of motorcycles that left at staggered times throughout the morning, but neither of those inconveniences were the fault of the hotel staff. The young lady who checked us out was extremely pleasant and helpful.

    4
    « Another great stay!! »

    We have stayed here in the past and came here again. The staff are all wonderful and very helpful. We will continue to recommend this hotel and we will continue to stay here when in the area. Sometimes we have the breakfast, which is good. The staff really tries very hard to accommodate your requests for rooms. The WiFi is easy to use and you don't get kicked off. Facility is well maintained and secure. The police even drive through the area for security! The facility seems well managed.

 

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·Da: nord. Prendi l'autostrada 411 sud, poi svolta a sinistra in Village Drive. Il Best Western Plus Bass Hotel & Suites è 800 metri più avanti sulla destra. ·Da: sud. Prendi l'autostrada 411 nord, poi svolta a destra in Village Drive. . Il Best Western Plus Bass Hotel & Suites è 800 metri più avanti sulla destra. ·Da: Atlanta. Prendi l'Interstate 20 direzione ovest fino all'uscita 144A, svolta a destra al primo semaforo, quindi ancora a destra al cartello di stop. Il Best Western Plus Bass Hotel & Suites è 800 metri più avanti sulla destra. ·Da: Birmingham. Prendi l'Interstate 20 direzione est fino all'uscita 144A, svolta a destra al primo semaforo, quindi ancora a destra al cartello di sto...

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