Discover affordable luxury and unlimited fun at the Aquarius Casino Resort, BW Premier Collection. Rising from the heart of Laughlin, Nevada, this desert gem overlooks the Colorado River. The Aquarius is the epicenter of Laughlin, Nevada hotels. The Aquarius Casino Resort, BW Premier Collection blends exciting gaming, entertainment and accommodations with down-to-earth hospitality. Located in the heart of downtown Laughlin, Nevada just 90 miles south of Las Vegas. We are only four hours from Phoenix and five hours from Los Angeles. The Resort is in the heart of the Laughlin Riverwalk, a colorful district of shopping, dining, and nightlife destinations.
BW Premier Collection
We'll.... We did the dinner cruise on the river which was great. Everything else a complete cluster from the parking, check in, and trying to eat breakfast at the hotel cafe. Couldn't control shower temp. Won't be back to Aquarius or Laughlin. First and last time for both.
This hotel is quiet well kept and the bedrooms are super comfortable. Obviously it is a little older than some of the places in Vegas for example but the staff are friendly and I have a very comfortable stay.
I've stayed in the hotel many times, if your looking for luxury then this won't be up to your standards, but for a casino hotel I just use the room to sleep, shower and store my belongings. I found rooms to be overall tidy well appointed and beds a bit too firm for my liking. Casino hasn't been super friendly to me as of late, but great service from the bartenders and servers.
Upgraded to a river view room. Should have known when Diamond Elite states with Best Western not acknowledged things might be an issue. Check in clerk did not seem to know what Diamond Elite or Best Western was. Got checked in fast. Room had a great view, except River facing window was covered in bird droppings. Hair dryer was coated in dust and grime as was the lamp. Shade was broken. Brought items to attention of front desk. No response.
Stayed April 23-25, 2022. WOULD NOT STAY AGAIN. This is NOT a LUXURY accommodation!! Room dusty with outdated furniture, rough dingy white towels, rough toilet tissue, and facial tissues, no housekeeping offered, thin walls, NOISY all night long, and online room images misleading. No ability to adjust the thermostat and the room was freezing, however, when finally able to get through to front desk the problem was solved. Apparently, the entire unit was turned off so the friendly and pleasant service person removed the ceiling panel in the bathroom and turned the unit on. After check-in, we had to take the elevator from our 8th floor rooms TWICE since room keys inoperable each time. The Cafe Aquarius servers: Tyler, Charlene and Gayle's warm, friendly and excellent service made up for the lack in other areas of our stay. The 7 layer chocolate cake has consistency of cornbread and is 7 layers only if you count the icing between the actual layers, the chicken noodle soup was more onions than chicken or noodles and the Fruit platter is actualy a Fruit plate size.
From check in, through checkout, the service was exemplary. The property is well maintained it is clean and the service in restaurants and bar is good. Staff is a little thin for breakfast however for the most part it works out well because the staff has been well trained and they are hard-working
Can't access the AZ tower from the parking lot or ramp without walking through the casino. Can't access the pool without going through the casino, outside through a public area, then through a gate with card access. Free WiFi is very slow, have to log in every 24 hours. It will quit in the middle of what you are doing when your time is up. Have to pay extra for faster internet. Cable TV does not have a program guide, picture is very grainy on major networks, No HGTV. No clock radio. Resort fee of $17 per day plus 12.5% tax gets you access to the pool and valet parking if you are willing to tip the valets. Area on 3rd level between the AZ and CA towers is abandoned and lounge chairs and ground are dirty and have lots of bird droppings. Tennis courts are locked. Ice bucket in the room is a non-insulated plastic container with no lid, similar to a large cottage cheese container. Room was clean. Aquarius Cafe was a good restaurant. Will not stay here again.
We were in town for the weekend to attend a concert and ended up staying here due to my g/fs dad got us a free room. You can tell the resort has been there for quite a while so the rooms are showing their age but they were nice and clean. The staff was nice and friendly but wasn't very nice was the constant smell of smoke on not only our floor but in some cases are room. We were unable to determine where it was coming from but they sent someone up to spray in our room to try and cover up the smell. Luckily we weren't in our room that much so it wasn't a huge issue. The only other issue is that some of the restaurants had a multi-hour wait which was crazy. Luckily there were a few other nice dining options so we were able to get around it. The location itself was quite nice as it was on the river so it was nice to dine and look out the windows at the water. It was a nice stay and I can see us going back there the next time we are in town to attend a concert.
Stayed for one night in November. I found the staff to be very friendly and helpful. I really enjoyed the Prime Rib and the river view at dinner. The hotel was very clean and the bed comfortable. Will definitely stay here again if I return to the area.
It has changed over the years. When we visited many years ago, it was nice. They have saved a lot of $$$ on maintenance! Shower tub doesn't drain, and the list goes on. Laughlin appears to be going downhill. The "Boat" Casino (will not name it) even appears to be closed. However, the Aquarius may start improving their maintenance, IF they spend the Big Bucks we lost there on it. Stay elsewhere!
Casino is great. Hotel is dated and needs updates. The views are great from the room and the location is great. Internet needs to be improved. We are in a time that requires good internet. This is something that can be a deal breaker for staying at this hotel.
Room was old and not very clean. We got 1 towel, 3 hand towels and no washcloths for 2 people. You have to run the water forever to get hot water. What a waste of water for an area suffering from a water shortage. The Casino is nice but of course that is where they are making their money.
Things our room didn't have: 1. a clock 2. toiletries (some bath soap please!) 3. bottled water (for coffee) 4. a do not disturb door tag 5. modern HD TV 6. a bath tub drain stopper (later found loose on the floor under the sink) 7. hotel directory or local information Otherwise the room was acceptable, beds were okay and there were no noises during the night. Compared to our experiences in other Laughlin hotels we'd still recommend the Aquarius because none of them tend to be luxurious.
Well. Not a bad Stay. They could have done a few things to improve my Time. The River View Room I purchased was a room with the vents outside and with a far-off view of the low river. Casino was Smoky. Room was not cleaned well, you could see dust and grime in some places, we had to get a new comforter because ours had lipstick stains. We stayed at the end of the hall, so it was quiet. Bed was comfortable. Staff was attentive. Location was excellent and pool was fun. Will probably stay elsewhere next time.
We were looking for a great weekend but it was ruined by the screaming kids and big mouth adults carrying on late at night. Called security twice. They were told to quiet down and did not. Called the front desk and we were told we could move to another room. We left that night at midnight. Why were they not told to move?. Very disappointed that bad behavior is rewarded at the Aquarius. I am sure those individuals left the room trashed. It's what you get when you favor this type of behavior. DONE WITH THE AQUARIUS
I don't think that many of the reviews here are fair. The hotel is certainly not new, but it doesn't warrant the description that appears in many of the reviews here. The room was fine with a nice river view, but what do you expect for the price. Obviously people are here for the casinos and they are just fine, although nobody should mistake Laughlin for Vegas. Valet parking and a few good restaurants. No reason to go anywhere, a good option in Laughlin.
It appears that just coming here as a terrible inconvenience for the staff both of the front desk and trying to get my Wi-Fi set up, you don't receive instruction you have to call down oh, and then it took 30 minutes to get that done oh, and I'm a computer geek
We chose the Aquarius because of their location next to the River and the breakfast special offered for each day of our stay. We also paid extra for a deluxe upper floor room with 2 Queens. We definitely were pleased with this choice. We had a great view from our 14th floor room, with very large windows for viewing. The room was very clean for the age of the resort. The beds were comfortable, but time to be replaced, as I had to sleep on the side less worn. Check in was slow, as expected with covid. There were just 2 attendants working at the time. We thoroughly enjoyed the large outdoor swimming pool and hot tubs. This was also a feature that helped in choosing this hotel to stay at. Breakfast was excellent, service very good as long as you arrived before the morning rush. We also enjoyed having the additional dining choices the hotel offers, without having to go out. We did find the casino area was filled with smokers, which was annoying. We didn't spend any time in the casino area, so that was helpful. All in all, we enjoyed our 2 night stay at the hotel.
We checked in last night. Had we not been so tired, we would have left. No lights in the doom. Only fire alarm. Two dimly lit lamps with some sort of contraption to turn them on. Thank goodness I bring wipes. The room was dusty and my Clorox wipe cleaning was the only cleaning it has had in a while. Disgusting!! The carpets are stained, lumpy, and need to be completely replaced. The whole hotel needs to be demolished and started over. We will be looking for another hotel today.
I had to wait 30 minutes to check in. They only had two very unenthusiastic employees working at a front desk that had sixteen check in spots. The hotel is tired. The place is dirty. This is a low class casino. Oh, it does have a Subway, and a McDonalds.
We stayed midweek and overall we enjoyed our stay. It's one of the nicer casinos in Laughlin and to be honest my expectations were not high because this is Laughlin. The public areas and casino have high ceilings making it feel less claustrophobic than the other casinos. The casino and room were very clean. The room was comfortable with the furniture showing it's age and was in need of a redo. We had dinner at Cafe Aquarius and we were pleasantly surprised by the quality of the food and the value for the money. Check-in was a unpleasant experience. With our first attempt we had reserved and payed for a high floor room and given a 4th floor room, showed him the reservation on my phone and all a sudden no rooms were available and told to come back in 40 mins. Second clerk had no customer service skills tried giving us a low floor with a attitude and when I asked for a manager all of the sudden we had a room on the 18th floor. Lack of training and customer service skills are a management issue. Next time we will be staying at Harrahs.
Chose this hotel at last min on part of a driving trip. This place is in need of retro. The rooms are dark and the carpet just seemed over dirty. The lamp bases were so dusty, looks like not cleaned in some time. Taking a shower nearly turned into a bath. it filled at least 2" past my ankles. This tub did not drain at all. 5+ min later, the water is still trickling down. Avoid rooms backing the parking structure. For one, you can hear the echo of the cars engines going through. 2 if you have older cars there and they are idling. eventually you get a whiff of the exhaust. 3. There is some metal piece covering the ?expansion? joint in the garage that is loose on the 2nd floor.. all night you can hear this piece clank as cars drive over it. Should you need to use the 'net.. have patience. virutally no signal using LTE. using the free 1mbps is worse than dial up (for those that remember that) The casino air filters are way outdated. all you smell is the smoke as soon as u get off the elevators. As some 1 else mentioned.. Outback was prob the best part of this place. The location along the rive is good also, but then almost allthe main places in the area are along the river as well.
So, we went to the bar in the center of the casino and ordered a martini. What we got was 1 1/2 ounces of vodka with an olive in a small clear plastic cup for $10. The kind of cup you find in your room for rinsing your mouth after tooth brushing! Our room was clean, but the room needs renovating, especially the bathroom. We ate at Outback Steakhouse which was the highlight of our stay. Food was hot and delicious with a real martini in a martini glass. You know, plastic cups are understandable for the annual River Run motorcycle rally, but as a standard year round…it's sad.
Came in from the East for my aunts 90th birthday this is the hotel she likes but it's definitely not like it has been before I guess we could thank the government because they're low on staff the place dirty I looked at the reviews just as you are and I came here anyway because my aunt wanted to , against what I thought we should do what a disappointment It's sad you can't even On vacation for an important event and enjoy yourself
This hotel has some good points and bad points. The good points are location, casino, pool, restaurant and bar. The bad points are hallway carpet on the 9th floor that should have been replaced years ago. Lots of stains and wrinkles that are big enough to be trip hazards. The door to room 9060 stuck hard enough that it was difficult to open. The bathroom door stuck enough that it would not close. I expect more from a hotel that charges high room rates and makes money off of the casino.
Too cheap to pay for NFL ticket, if u bet on football you can't watch any games, they had one game on. They told me the don't have NFL ticket anymore but they'll take my money to bet. Went to Tropicana to watch the games I bet on here.
We've stayed here on many occasions. We almost always try to get a room with the view of the river. The bed was nice, the room was extremely clean! Good service. The one thing we do not like is the smell of smoke when exiting the elevators that lead to the casino. We will stay here again, even so!
This casino sends invitations through email or regular mail and they ask you to call to redeem it, but when you call them to book on a weekend they use the an excuse to black out that weekend saying anything, bottom line, that invitation is not honored or valid for any weekend at all, maybe they should stop sending them if at the end they won't honor them.
Laughlin is dumpy and dirty in general! It's amazing how many people come to these hotels that are filthy and outdated! Aquarius despite having filthy carpets and rooms that stink of garlic or God knows what , still had the best Casino Not a fan of this area at all
The hotel was ok. When I arrived at 12:00 am the non smoking room smelled stale and smoky and the air conditioner was not working. They fixed the problem ASAP. Very polite service and efficient valet service. Pool was very crowded considering covid restrictions. I ended up not going and the pool was why I chose the hotel.
Worst ever. Treat people badly, over react, just ready to fight you. Aquarius and Edgewater really suck. Just rest All the negative reviews. How many times have they been sued? Was there today to help my friend celebrate his 79th birthday and was approached by security asking for his ID, they stated he was trespassing because he was 86'd at the Edgewater. That's another story about unprofessional aggressive security willing to abuse a senior with disabilities.
The casino reeked so badly of smoke, it was all we could do to walk through to get to our room. Therefore, eating in the restaurants was not an option. Our room wasn't anything special for the price, but was clean. However, our neighbour's partied hard past 2am. We switched rooms for the second night. I heard women laughing until 4am. We found an opened jar of salsa behind the curtain. Windows were very dirty. Carpet in hallways was coming up/trip hazard, deep stains and definitely weren't recently vacuumed. Around the property lots of broken glass and crickets all over the side walks. My teenagers were not interested in going to the pool. Some of the other hotels were closed due to pandemic, so Aquarius felt over populated. Staff were friendly though. Jet ski rentals were too pricey. You even had to pay to go down to river parks, which gets expensive for a family of four when it's hot and you can't stay long.
We called here to find a room. After a few questions we were assured that the rooms were newly renovated, larger than any on the river, and that they were the top rated hotel in Laughlin. Our room is the worst we have stayed in in all of our travels. Certainly no updates, no clock, no safe, no soap dish/holder in shower, tub would not drain, furniture is beat up, in need of a dusting, dirty carpet (don't go barefoot), and more. Went back to front desk to ask for one of the updated rooms and were told they are all the same. Front desk staff are not welcoming and could care less about customer service. RUN AWAY!
I stay at the Aquarius every year when i plan a girls trip. This year i felt the rooms needed a little more TLC. My bed made noise every time i sat on it and got up. It was also very uncomfortable. My back was so sore in the mornings. The shower doesn't have much pressure either. The staff were all very polite and welcoming, but the room isn't what it use to be.
Our hotel room was dirty. The carpet had stains and gray dust around the furniture. The bathroom floor was dirty and had hair in the corners and when I went to sit in the armchair I found peanut m&ms in the cushion. The hotel itself was dirty as well. The carpets all over the hotel were dirty and stained. The food court area had piles of garbage beside every trash can and the floor was sticky and dirty. Also, the hotel does not have good filtration, the smoke was thick and would linger. While we were there the people next door had a crazy fight in the middle of the night that could clearly be heard from our room. That being said, most of the complainants we have about the hotel actually have to do with the guests, they were wild, stoned, drunk and disorderly staring at around 11:30/12:00. It was like a crazy frat party or spring break Cancun every night. They would walk around in there bathing suits with beers in there hands screaming across the room to each other. The restaurant Cafe Aquarius had a limited selection of food but was very tasty and affordable. They were understaffed so it took over an hour an a half to get seated and served but the service was great. The small restaurant Duet was also excellent. The McDonald's on the other hand was in the dirty food court area. They had no ice, the soda was flat, and the service was slow. Overall, if you're going to drive all the way out to Laughlin you might as well go to Las Vegas. The hotel room was not cheap.
When we arrived to the front of the building we saw the security screaming at the person in front of us telling him to move, they guy was just dropping off his wife or whomever the lady was, we were behind the guy. Then the guy at the front desk did not find my reservation and then said I was booked for the 16th to idk what date when I was showing him my reservation code and it said the day and time. I booked for 2 beds and I only got a a room with 1 bed. The room looked dirty and the restroom was dirty too.
The hotel was clean and nice. I just didn't like the fact that this hotel had lots of rules. If you are going to go and party this is not the hotel you want to stay. I've stayed at Tropicana, Colarado Bell, Edge water and never had a problem. I have young adults and they like to have fun.
this hotel has the best windows and views of the river. the casino and lobby are very nice and there is an outback steakhouse which you can order room service from to be delivered to your room. all of the staff members we encountered were friendly.
Aquarius, step up your Laughlin game! Some refurbished rooms and refurbished poolside cabanas and you will have a incentive for return business. I understand housekeeping may be short staffed due to Covid, but a least the hallways could be vacuumed. Also, i requested housekeeping one day......never happened. Poolside cabanas furniture is beat up, needs replacing. Went to the pool at Riverside....far superior. Aquarius has the best looking casino floor out of all Laughlin casinos.
It was a pretty good stay. We were in the Arizona tower. I guess the California Tower is adults only. I wish we were there. Lol. The pool is also on the other side of the California tower. Not that we went in. It's a very basic pool. There were lots of kids. We were on the 7th floor with the riverview. The view was amazing. It was so fun to get to watch all the water crafts when we were relaxing. There are tennis courts in our view as well. Somewhere above the casino. Gosh what a wasted area. We seen one set of people go out and play for like a half hour for our entire four days. This area would be utilized so wonderfully as an adult only pool or hot tubs or something nice for just adults. A tennis court is just useless. At least it seems so. The casino itself is pretty nice. Smokey of course. But clean. Some good options for dining. A panda express, mcdonald's, Cafe aquarius, outback steakhouse, River Rock Pizza and pasta. I think there was one or two more. The water taxi stand is right outside of the California Tower. As well as the celebration Cruise boat and a place you can rent jet skis. Everything's pretty convenient. Our room was nice. Our bed was surprisingly comfortable. I'm super picky when it comes to bed and almost always wake up with a backache in hotels. But I slept very comfortably. There is a mini fridge and a coffee maker but no microwave. That was a little bit of a bummer. Also our hair dryer did not work. And the toilet takes like three flushes every time to get everything down. It's an odd design where the TP doesn't suck down right away for some reason. The room for the most part was clean. There were a few hairs here and there. But nothing major. We didn't do a daily housekeeping, but every time we walked by the housekeeper outside she was very friendly and asked if we needed anything. The only real problem we ran into is we called for a bell cart when we were leaving. After waiting a half hour we called, only to be put on hold for 10 minutes. We just hung up and we ended up taking our stuff down ourselves. As we were getting off the elevator the guy was coming onto the elevator with a cart. We told him never mind. You can't call valet and have your car waiting for you for some reason. So you have to go down with your stuff and wait outside in the heat for your car. Overall it was a good stay. We would definitely stay here again. It's a great price.
Best hotel in Laughlin River. Clean, spacious rooms, and best casino! Highly recommend if you're having to Kaughlin for a few nights. Great location, easy and free parking (even though the garage can get pretty busy during peak times), and easy check in and check out.
We reserved 2 rooms arriving on Monday, Memorial Day. We stopped in Oatman on our way to Laughlin so when we arrived our 2 rooms were ready. We requested adjoining rooms which were granted. The rooms were clean and smoke free. Overall employees were very nice. The casino floors were clean although we did not win anything. :) I would stay here again.
Stayed 4 days/3 nights. Place was packed with people, including lots of kids. Not something you may necessarily expect from a casino property. I'd not take my kids to a casino hotel, but that's just me. I don't think of a casino as a kid-friendly place. Overall, we had a nice stay. Not sure what the point of checking in online is, if you still have to go to the front desk for keys. However, the line for online check-ins was significantly shorter than the regular check-in line. The room we stayed in was overlooking the parking garage, but could also see the river as well. River view was fantastic and lovely. Parking garage view was not great, and got to hear car alarms at all hours of the day. Never realized until this trip how many people set their dang car alarms off. My goodness. The free wifi was AWFUL. I tried to use Data instead, and that would BARELY work. Not sure if it's the make of the building or what. Wifi worked fine on the casino floor, restaurants and outside at the pool area. Pool area was nice, and manned by lifeguards throughout the day. They have a place where you can get towels as well. I noticed later into the afternoon/evening they had people standing at the doors counting people entering/exiting. Not sure if this is a COVID thing or some other requirement to only allow so many people into the pool area (maybe it's based on how many lifeguard staff they have?).
I booked a room after much ado at a conference rate for 4 nights. At first, they said (fur days) there were no rooms available so they wouldn't have to Honor the conference rate. I had a 3 lb yorkie with me, which I said was a service pet and offered her pet ID. The girl said that wasn't necessary and checked me in. She gave me nothing to sign but asked for $250 in my card saying it was got a deposit, and would be returned at the end of the stay. The room smelled like smoke so hours later after no answer from the desk, I went down to ask if I could switch rooms. My Small yorkie is always carried by me in a front pack. The girl, an asst mgr says, “is your dog a service pet?” I said “yes, I told the girl that earlier.” She said, “sorry I don't see any notations here you had a pet. I have to ask what type of tasks does your pet perform?” Ada doesn't require a pet to perform a certain task. I didn't want to get into personal details about what kind of services which seemed very invasive. “She's an emotional support pet,” I said. “We don't allow those pets here”, she said. “You'll have to vacate the room immediately.” The hotel carpet was dirty and there were huge, some mangy dogs all around the casino and everywhere (one of them was crippled). I argued that I had told the previous girl about the pet and I had already paid for the conference (that day) and driven hours to get there, and because it was so late there were no other rooms, and certainly not at that rate. I tried to explain the pet had an ID card. The girl called security and had them come to my room and stand there until I left. I explained I had no place to go and would have to leave the conference and it was her employees' wrong since I told her at check in I I had the dog. She said, “sorry we'll coach her better for that.” I had to drive 3 hours back home that night and miss the conference.
Aquarius sent me two free nights,but when I tried to check in they told me 12:00 PM was to early and that check in was at 3:00 pm.My next attempt was at 1:30pm and I was told a room was available, but on a less desirable lower floor and I could wait a little longer and get a better room at a higher floor. Waiting until 3:00 PM again attempting to check in I was told only a room on the less desirable floor was available and I could take it or they would be glad to cancel my reservation. My total experience was very unprofessional and inconsistent and both the attendant and the so called manager were rude and very insensitive to the chain of events.I chose to go some were else because of the very rude treatment and I would highly suggest you find a better customer friendly Casio and hotel
We coudn't make important contacts or work without our data since the hotel throttled our data speed but no way would we EVER pay for service which was originally taken away from us in the first place. As soon as we stepped out of Aquarius and into the parking garage, we got data access back to our phones. We will never stay there again and will let anyone we know traveling to Laughlin to never stay there.
Nicest most updated hotel in Laughlin with a great location on the river. Every room has a view of the water. Conveniently located to several different resorts. Hotel has access to a water taxi for easier commute.
The Aquarius Casino is one of the most happening casinos in Laughlin. Companion & I arrived on a Monday & were surprised at the crowd. Visitors are taking the Nevada mask mandate seriously. We saw 100% compliance inside the casino & hotel. Plexiglass dividers separate gamblers/drinkers at each bar. The Cove Bar is a large non-smoking area (overlooking the river) with multi-game machines & tables for socializing & eating. We spent lots of time there. Servers were wonderful. Comped mixed drinks were very light. We stuck with beers. Rooms are clean & adequate. Bed was a bit soft for us. Linens were nice. Shower had plenty of hot water. Coffee in the room was fair at best. Note: Due to Covid, rooms are not cleaned daily, which for us was fine. If you need anything like towels or more coffee, it is easily available by calling the front desk or asking housekeeping. All in all, we enjoyed our visit.
Let me start my saying this one of three reviews I am submitting for this Beautiful Laughlin Location. The other two will be for the Cafe Aquarius and for the Outback Steakhouse located in the Aquarius. One is really good and one is really bad. My wife and I decided to spend a few days in Laughlin to celebrate our 53rd anniversary; and while we weren't staying at the Aquarius, we were right next door at the Edgewater, we spent several hour gambling at the Aquarius. In my opinion, the Aquarius has done everything possible to make you feel welcome during this time of Covid 19. It is very clean and all visitors seem to be wearing their masks. I noticed after you leave a Slot Machine it is wiped down to assure the next guest can feel safe. Thank you Aquarius and your staff for helping us to have fun.
COVID RISK! COUGHING EMPLOYEES! UNSAFE! We have stayed here many times in the past and loved it. The beautiful suites with floor to ceiling windows. This time however, they messed up our reservation. We requested the Arizona Tower. They said you cannot request a tower and put us in the California tower. The room is horribly uncomfortable and the bed is like a rock. On a previous stay, they had tried to put us in the California tower. They ended up moving us because it was so uncomfortable and told us at the Arizona tower has been renovated and the California tower has not. The guy checking us in told us that he had one in Arizona tower for one night. We said we would take it and then he said he can't guarantee it will be cleaned today. If they cannot guarantee you a tower why would they make us change rooms after one night? The next person is not guaranteed a tower either correct? We spoke with the manager upon check-in, she did not provide her name, and she was rude, said no, they will make no accommodation for us take what there is or leave.Because we are here for our anniversary, we decided to try it. We came to the room and the bed is crippling hard. There was no shower curtain. The TV is full of snow. When somebody brought a shower curtain they were coughing. They have allowed employees with Covid symptoms to be at work around their guests. This will be the last time we ever come to this hotel.
walking in the Aquarius I was stopped by security and told colors aren't allowed. I'm wearing my Pat Tillman mechanic shirt. I told him it's not affiliated with any "club", that we're a veteran's organization. 5 minutes later 4 more came with what looked like a supervisor and he said it's considered a "soft color" and I have to turn it inside out. I told him I will finish eating and leave.
Haven't been to Aquarius in years but it was fantastic like always won't go to any other hotel again. From the time we got there until we left everyone was awesome. All the employees we encountered were on point. The cafe and outback steakhouse were Great. Glad everyone was wearing mask and the hotel inforced it. We stayed at the adult side California Tower it was nice we love kids but it was nice not hearing screaming crying or running around. Wish the slots loved us but not this time. We will be back next year. Thanks again Aquarius.
So I am not one to write bad reviews but this place doesn't deserve a good review. I have stayed in a few places in Laughlin and this is on the bottom. First had reservation for a king room . I was our 40th anniversary. Was told all they had left was a double. So making a reservation doesn't matter. I talked to a manager and was told they can only book half of the rooms... ok but we booked a king . Can't beleive they couldn't find us a king..I also made sure their pool was open. And was told yes. And that is the main reason I booked this hotel.. Well nope hasn't been opened the whole weekend. And the beds are the worst might as well sleep on the floor. Also there was all kind of sticky stuff on top of the bedside table.coffee pot hadn't been cleaned since the last guest. And with covid you would think they would be extra clean. And to close off a already bad stay we returned to our room on Sunday to find a pair of shoes that were NOT OURS. Called front desk were told they would contact security. After waiting almost an hour with no security contact called back and they finally sent someone up. Took the security 30 minutes to do a report . Also since we dint know what had gone on in our room we asked for bedding to be changed .they won't do that but sent us up linen to change it ourselves. We were celebrating our 40th wedding anniversary had dinner reservations which we missed because of all this. I have been trying to get answers for almost 2 days now and they keep giving me the run around. DO NOT STAY AT THIS PLACE!!!!!
As the title reads....the room was nice. Hot water, clean, nice views, and spacious. The smell of Marijuana was only heavy near the elevators. The casino? Not so good. The slots were okay on weekends. During the week they only take. Literally put $400 in a machine and won $35. Other machines just gobbled up our money. We don't expect to walk out rich from a casino but at least take a little, give a little. We mainly came to play craps but the table was always full and only one table open. We live in San Diego and the slots are way looser and it's more fun to lose our money and sometimes even walk out up. There are more craps tables open too. No need to travel 5 hours to Vegas or Laughlin anymore if this is what to expect.
Most reviewers agree that Aquarius and Harrahs are the premium resorts in Laughlin. Having stayed at both, Harrahs is the superior choice IMO. Having said that, Aquarius is still pretty nice. The rooms were adequate but not immaculate. There were chip crumbs in the corners, dust on every top, chips and stains on furniture, but certainly clean enough. Beds/linen were clean. There were old fries getting off the elevator on our floor - which were still there 24 hours later. On a Thursday night, it was incredibly busy, (which is awesome to see!). The casino itself is fine enough - nothing special, modern. Smoking is of course common while gambling, but it's almost like air ventilation/circulation couldn't keep up with how busy it was as the entire casino smelt like an ashtray even through masks. 99% of guests followed mask rules which is always good to see. All employees were friendly and dinner at Outback was very good. Overall, Aquarius is a good choice for a slightly upgraded Laughlin experience.
A quick mini trip to celebrate COVID vacines, front desk check in was super friendly, but as Diamond members, wasn't provided any hotel information...just get you checked in as fast as possible, so you spend money at Casino! Charged Resort fee for what???? Hot Tub blocked off, Wi-Fi that is spotty at best, no drinks, snack or breakfast offered. Realize this is now the plot to get "extra" $$ for yr stay, but at least give you a few REAL perks for it. Stayed 2 nights...had to go downstairs and recheckin for second night because we paid for one night, used promo 2nd night. Lucky we got to stay in current room as you could have to move! It is obvious it is all about the "players" not the Best western members! Room was delightful, housekeeping was perfect.
I have never been to Laughlin, NV. Had a 1-night stay at The Aquarius for a work trip and things could not have been worse. I have stayed at a lot of hotels and this was the worst overall experience I have ever had. We got to front desk around 6pm and encountered a line of 20+ people with only 3 employees working. We noticed some self-check-in kiosks right next to the long line and made good sense to try. All 4 of us checked in and were prompted “your keys are being made and you will receive a text when they are available to pick up.” GREAT! But this means we now needed to get into the line which we were trying to avoid. After about 30 minutes, we finally were able to get to the front desk and get officially checked into our rooms. Upon arriving to my room, I found that it had not been touched by room service at all – towels on the floor, all trashes, full, bed not made, dirty surfaces, and the ironing board left out (this was the case in 2 of 4 of the rooms we reserved). If the line at the front desk was not as long, I would have come down to get a new room, but thankfully housekeeping got someone up there within 30 minutes. The housekeeping attendant told me that the problem was caused by the self-check-in kiosk! He said that the system cannot tell between clean and dirty rooms – then why use them!?! Nothing had gone right so far during this stay, so at the very least we wanted to take a dip in the hot tub which was marketed as staying open until midnight. We asked the front desk worker around 9:30pm where the pool was, he gave us directions but regretted to inform us that the pool area was closed at 7pm. Even on our way to the pool, we asked several employees for further directions – all of them regretting to inform us of the “temporary” hours. Every employee was rude, short, and not helpful at all. Overall, this is one of the most poorly managed hotels I have ever been to. If it were just the room being dirty, check-in taking too long, or the hotel not being transparent about the pool being closed, I WOULD UNDERSTAND…. but all these together created for a horrific experience. Not only does it give a bad name for Aquarius, it also just leaves a bad name for the service industry in Laughlin – next time I come, I would avoid The Aquarius AT ALL COSTS. Hopefully, someone at the hotel reads this and makes well needed changes. Not to mention, while trying to post this review I found out the internet is also terrible!
My husband and I had never been to Laughlin so thought we would give it a try. Given that there are restrictions in regards to capacity we thought it wouldn't be too too busy and we would feel relatively safe Wow we're we in shock. The capacity of the casino floor should be 25% but there is no limit to the capacity of hotel rooms, so I was told by the hotel manager. He said once they reach capacity on the floor security would go around and deal with it. What ever that means. Was security going to kick people out because they were at capacity, I dont think so So it's now 7:30 and because the casino floor is way over capacity and extremely extremely busy are are held up in our room. This isn't really what we had in mind Hotel manager was unapologetic, and just short of being rude. He said I could talk to security if I had a problem. Really. That's the answer. Glad you make your guest feel welcome and safe - NOT Will never return and will advise anyone to stay away from this hotel. Your aren't a Vegas hotel
The room was clean but had hole in bathroom door had maintenance look at so I was not charged Saw machines in casino being cleaned regularly as well Went to café for dinner, had reservations, Took 45 mins for appetizer and soup to come out of kitchen, told kitchen behind, Really 45 mins to deep fry mozzarella sticks and soup of day Thats made? When entree did finally did arrive wife's stir fry burned my steak cooked right but cold Rice sticky The manager took wife's food off bill and comp'd two desert and I don't blame front for issues in back not being run efficiently This is all on chef to make sure his team is doing jobs and the above shows it clearly was not. Food services need to review this chefs skills
We opted to upgrade to a river view room. The river view was awesome. We had to spend time in the room in the morning to do school, so appreciated the views. The room was comfortable and clean. Basic, but comfortable. We were short on towels and it took awhile to get someone up. For the most part, it was quiet. We encountered a few issues, but the manager on duty quickly fixed the issues to the best of her ability. Thw resort fee is too high especially since we couldn't get the WiFi to work. We would likely look up the Aquarius again.
Wife and I stayed last weekend in Feb. Valet had two lanes closed was confusing but got checked in and bell man got bags to room in timely manor. Room was very clean and I saw on casino floor cleaning personnel making machines safe.. This was comforting. Had hole in bathroom door reported it to mainteninance so I was not charged, they also responded timely. The café however was not as well run And I put this all on chef. Took 45 mins to get appetizers and soup Which are premade and or easily deep fried I was told kitchen backed up? Really 45 mins and not meal soup and appetizers? Meal did arrive wife's stir fry was burnt my steak cooked correctly but not hot. Hostess took stir fry off bill and comp'd two desert and I don't blame floor staff for service this was all back of house and kitchen issue which is chefs responsibility! I liked hotels commitment to cleanliness But will pass on café next time.. For blood pressure's sake next time.
I know times are rough at the present. But Aquarius found a way to make money just keep raising the resort fees and give you less. Place was not what I have been accustomed to from past visits. Not really dirty but not fresh by any stretch of the imagination. Being a top ten when you only have thirteen places to choose from doesn't say much. But as far as resort fees go I think they are top two Hope you win some money
If you like the smell of weed, this is the place to stay (sarcasm). Overall, the property was nice. We had a nice view from our room, overlooking the river. The iron had to be replaced (started to smoke when we plugged it in) and the drains in the bathroom were slow.
My wife and I stayed here for a Saturday and Sunday stay. The room was very clean upon arrival. Very comfy bed, many pillows, many TV channels, fridge, coffee maker and very friendly staff. The hotel and casino were very busy. Easy free self parking. Very nice pool. They gym remains closed due to Covid-19. Great dining options in all price points. This is by far the best hotel and casino in Laughlin. I will return very soon. I added photos of our visit.
My brother and I are staying at more than one hotel during our vacation here in Laughlin. So far, the Aquarius has been our top choice. The room is clean & the beds are comfortable. The view is pretty nice, even though we didn't pay extra for a river view. The one thing I would want improved would be the TV. It's decent, but a larger one, with a sharper picture would be appreciated.
A cool place to play, win, stay. First, the rooms are reasonably priced, clean and well maintained! Second, the casino requires a mask and strictly adheres. Third, there are actual "jackpots" that payout. A complete phaseshift in gaming as compared to Lost Wages! Machines are kept up, clean and sanitized.
We stayed four nights in a corner king semi-river-facing room even though we paid for river facing. Check in was quick, nice guy helped us. We arrived early around noon and our room was ready on the 10th floor. The first night was horrible, it was unbearably hot. We called the front desk on the second day and asked if maintenance could come and check our air conditioner out since only got air was coming out. A lady came and said the valves were turned off and that's why it was so warm. She was in the bathroom where the panel is located above the shower. The bathroom is small and the shower is creepy with a very low ceiling due to it being the HVAC unit. The maintenance lady fixed it, and it was cool thereafter. The Pom was spacious and bed okay, not the most comfortable or uncomfortable we've encountered. It was fairly clean, but due to the pandemic, we always bring our own sanitizers with us to clean before unpacking. We just don't trust overworked and underpaid housekeeping staff with our lives, it's just peace of mind. Based on reviews we've read this past year, it seems a lot of travelers are doing the same thing. We traveled by car from South Dakota to enjoy the resort, thinking the fitness center, hot tubs, pool would be open (we stay over 200 nights a year in hotels) only to find out the fitness center, hot tubs and pool (2 of the 4 day stay) were closed down due to the pandemic, and lack of business on Tuesday and Wednesday! The WiFi did not work well enough in our room to use, so we were forced to use our own hot spot to check work emails, etc., it was extremely frustrating. When we called the front desk to speak to someone about the $19 and change/day resort fee being charged when the amenities promised were not available, we were told it was due to the Pandemic, then high wind, then we were told by a manager it was lack of business. Then she said we are paying the fee for parking! Are you kidding me?? The entire top of the parking garage was completely empty, plus the lots! She agreed to refund two of the four nights of resort fees but then tried to justify the fee by saying all hotels charge them! This does not make it right, by any means, especially when you are not even providing the amenities included in the fee. The resort fee covers: - Complimentary 2 bottled water per stay (Did not receive) - Access to fitness center (Was not able to use) - Access to resort pool (Was not able to use, closed two of the four days) Access to hot tubs (Was not able to use) - Unlimited local and 800# calls (Used our cell phones for calls and WiFi since it did not work) - Self and valet parking (Seriously?, parked in garage - did not use valet since they were not working due to Pandemic) - Earn 300 base points and receive USD 15 in free slot play or USD 15 in free bet per stay (Did not receive). We also purchased a pizza for pick-up at the on-site Italian restaurant, and charged it to our room. We provided our players card when we ordered it there at the outside podium and were supposed to receive a 10% discount and 15 points for every dollar, but did not. When we asked about it at check out, we were told the front desk manager was not there and would call us. Well, we noticed on our cc were charged the full amount and no one ever called us! Again, they dropped the ball. This was our first, and last time staying at this property...we would never recommend this “resort” to anyone!
I'm not a fan of casino hotels. Usually, the rooms are not great, it is a long distance from parking to the room, there is no free breakfast and many have sneaky resort fees. In this location, the rooms are dated (furniture is worn, bathroom fixtures are in a deteriorating condition and paint in the bathroom shower is bubbling/peeling). But, the room was large, clean, and the bed was firm and comfortable. The view from our window was mostly of the parking lot, but because of the way the window was built and positioned, we also had a nice view of the river. It was a long walk to the room from the parking lot. Our room was in the Arizona Tower, which is on the opposite side from the parking garage, so we had to walk across the entire casino floor. There is a resort fee, but it is clearly stated up front. Check in was quite lengthy, which I didn't understand, especially when so many locations are streamlining the process.
The hotel itself is nice and has some average restaurants and we enjoyed the virtual blackjack. The room we got had a side view of the river, but was not very modern. Not enough technology plugs and an old TV set and a pretty poor bed. The room was only $50, but they need to be renovated. You must make reservations anywhere you eat and we got the breakfast package, which was a good deal.
Well kept grounds and building. Rooms good and very clean, rate reasonable. Masks required. Machines somewhat stingy. Bed could be a little more comfortable. Ice machine on 14th floor broken for two days. Will come back. Fantastic Rueben sandwich in cafe. Will come back.
We were in town recently to visit a friend and after reading reviews we chose to stay at the Aquarius. While it may not be high end like some of the Vegas resorts it was nice in our opinion. We were greeted by a friendly woman while checking in and when we got to our room we were happy with it. We had a great view of the river and also of the other casinos which was a great view at night when they we were lit up. Our room was very clean and our bed was nice and big. The casino itself was average in my opinion and was busy for a Monday night. We didn't eat at any of the restaurants so I have nothing to recommend there. Overall we were happy with our choice and would stay again.
Rooms are clean and comfortable, though the in room refrigerator is noisy (unplugged it). Stayed in upper floor room with view of the river - "standard luxury room". The onsite dining options are ok, McDonald's probably the best value. The pizza joint has decent pizza, though relatively expensive. For the non-smoker, the casino and public spaces are difficult, but the room was odor free. The casino doesn't have the filtration or airflow of a high end LV casino. Smell of cigarettes in the casino is strong. In the hallways of the hotel the smell of weed comes and goes even on the non-smoking floor. Mercifully, the non-smoking room was scent free.
Stayed here and had a very pleasant stay. We stayed in room 12071 (California tower) which faces south so we had a fabulous view of other resorts that were lit up at night. The king room was basic but had everything one would need...flat screen TV, frig, Keurig type coffee maker, hair dryer along with shampoo, conditioner, body wash, lotion, and bar soap. We had no problems with water pressure or water temperature. We noticed that there were families staying in this tower and there were kids running throughout the halls at night. Not the hotels fault though, maybe parents need to be more responsible for their children? Pool was open but not the two hot tub areas. We ate at Outback and had great service and food. Breakfast was at McDonald's which was a bit spendy. We don't gamble but noticed the casino was roughly at 25% full. Overall, we had a very good experience. Thank you to all the staff at Aquarius!
Stayed on a Monday and Tues eve. Check-in was the only hiccup that we experienced with the kiosk not accepting my ID and not being able to process reservation. Ended up getting in line for about 15 minutes while the only two employees were processing check ins, sanitizing after each customer . Got room in the Calif tower that was smoke free and easily accessed by convenient elevator. Parking was a breeze in the covered garage. Overall stay was very good and did not experience any noises or drifting smoke as others have mentioned. Will stay again
My wife and I stayed here on a Friday and Saturday night. We asked for a high floor and that is what we got. Room has a fridge, coffee maker, many TV channels and it was super quiet. Free parking and a fun casino with all the popular games. Many restaurants at all price points. Great pool and fitness center. Very friendly staff. My only issue was we asked for a one hour late checkout and they said it could not be done because they were sold out. When we left our room at 11am their was not a single housekeeper on our floor. The hotel was not even close to being sold out on Sunday night. Management needs to FIX THIS! I will return.
We booked a room in a smoke free floor and it was ok for the first two nights except the strong occasional skunk smell where it was obvious someone was smoking pot but we were out of the room for a few hours and came back and it was like we were next to a smoker at a slot. It was horribly smoky. No windows to open and the ventilation is horrible. They moved us to another room and it seemed ok and we went out again and came back and it was just as bad. Apparently there is no such thing as a smoke free room in this hotel. And apparently they do not enforce that at all. So we probably won't be coming back here because I cannot stand the smell of smoke and I get headaches and I can't breathe. So I guess I can't give it a good review because of that
Came here for just 2 nights over a weekend. Check in was easy. Our room was on the 4th floor and was clean, maintained, and had a floor to ceiling window which gave an awesome view. We had 2 Queen beds and our room worked out great. The pool was open though we did not go. What we loved most was the take out ordering from Outback inside the casino. It was very busy and had a 2 hour wait. We simply called from our room, placed the order, and picked it up 20 min later. We did this both nights and enjoyed the fast and good food. The casino is average and we really did not do much gambling. I liked the food court area with MCDonalds, Subway, a Coffee Shop, and a gift shop. For this is, this was a nice Subway lunch as we headed out of the hotel for the day. They did their best with Covid regulations. They do expect you to have a mask on at all times throughout the hotel. They take your temperature as you check in. It was a quick trip for us and we enjoyed it for what it is. Nothing in Laughlin is 5 Star and amazing. It's a cheap mini gambling town but for the price we get what we expect.
I have no clue how ANY hotel in Laughlin has more than 1 star! Is it for customer service because there's NO WAY its for the accommodations. Granted, Aquarius is better than Harrah's for sure, it's still just mediocre, like not even a stop above a Motel 6, like I'd rather stay at a Motel 6 than any big hotel in Laughlin. The lobby is clean and welcoming and gives you the false impression that the accommodations will be okay. The elevator lobby is clean and when you get on the elevator they're just okay clean. Soon as you get to your floor and the elevator doors open, reality check: you're in Laughlin, did you expect more? The carpets are loose and bunching in areas, they are heavily stained and remind me of early 1980s design, has it ever been changed? It's very dingy , definitely not Covid-era clean!! The room was just ugh, the doors are old and the locks are suspect, the door didn't close all the way o nit's own, we had to push it so it was closed and locked. The bathrooms look like they've been partially upgraded, new marble top sink counters , but old office light in the ceiling fixtures. The drain in the bathtub did not work, the water was stopped up and the shower fixture was riddled with hard water buildup. The towels are dingy. The carpet in the room is old and definitely needs a deep cleaning or changed altogether, it would probably do good to change. The beds were not comfortable, the sheets look newer but still I didn't trust the cleanliness. We discovered a blood stain on the bedding, ewww! The room was not clean, there was dust on the tables (which were for sure 1980s décor) and we had to wipe down everything. The television was like watching TV with a hangar antenna. Bottom line....I do not recommend staying here, it was terrible. Its in desperate need of renovation! The cost for staying here $260 at a group discounted rate for 3 days was NOT WORTH IT. It's priced waaayyy to high for what you don't get! I stay in Vegas on the strip for less than that!
Checked into hotel Fri Sept 25th, Everything was fine.( mask wearing a pain) but thats everywhere. I specifically reserved my room in the CA Tower which is the Adult tower, the AZ tower is for families. I was on the 3rd floor and had open cement outside my room. Was there with friends for a bday. ( We are mature adults, mostly in 50s and 60s,) After dinner we were sitting outside on the patio area chatting and having some laughs. At 9pm Security arrives and informs us of a noise complaint. REALLY??? m Fri night??? Laughlin??? SO we look up and see kids looking out the window, This is an Adult floor, N ow security tries to spin it because of COVID, Really ?? SO Ridiculous! Also it states children not allowed on casino floor yet they are everywhere!! Sat , around noon I went to the pool. WOW!! IT was a kids resort!! No where to sit and the pool was over run by kids!!! ALLOT of kids!!! CLose together but no masks needed however inside masks were needed., I do not understand why some rules are enforced and some not. So went to the Zodiac bar for a mimosa. Cant order a drink sitting at the bar. have to go to end of bAR and stand and order, Then you can sit at bar. WTF?????? That was it!!! Such stupid and inconsistant rules!!! I get COVID, yea yea yea, but cmon. Then I go to check out. Standing at my car while they pack belongings into my car. My friend happened to notice my white pants hanging on the rail were completley black on the seat of the pants. BraND NEW never worn yet!!! The valet guy never mentioned till my friend said it. he said it got caught in the wind and fell off., there was no wind., And the pants must havebeen dragged, mentioned to people there in the booth on the island where you pick up your car the damage to my pants. Oh you have to go back into hotel to fill out a security report because they have no authority, REALLY??? THE ABSOLUTE WORST GUEST SERVICE!!!!!!!
This hotel is not ready to be opened, We checked in only to find out room shower plumbing was bad, Housekeeping wouldn't know due to they don't clean it they disinfect the Tub/Shower/ sink. Nothing like paying for a nice room only to have to stand in your Shower water and find out they didn't clean just sprayed disinfection (Lysol). Looked like the vacuums really don't work still stuff on carpet. Hallways never get vacuumed, Got moved to new room only to have come to find out that the maintenance dept is working on you were just in and now water coming threw the ceiling. Never come in to put more coffee cups etc, towels no sign to ask for cleaning of room. We were woken up two nights by guests beating on room doors @ 3 am and went on for 45 mins before many of us called and complained about it only to be told Security cant see what is going on on all floor.
My wife and I stayed at the Aquarius resort in laughlin, Nv. For three nights. The restaurants were over crowded, the free wifi was slower than molasses. The good internet was 9.99 per day. The TV Reception was grainy. A resort fee of 19.00 per day?? What for? Valley is under staffed. We will not stay there ever again.
I used to stay here often when it was the Flamingo. It kept most of the Flamingo feel, and I like the hotel and casino. The location is excellent, right in the middle of the casinos. Because of the location, you can chose to hang out at the casino, or a close walk to the other casinos for playing and restaurants. The valet parking is a mess. They really need to get more staff, to make it more expedient. I will stay here again.
We made a reservation for a 2 bed accessible room. Upon arrival we were informed that there were none available. Our guaranteed room was not to be. After waiting 48 minutes we got a 1 bed "accessible" room no rollin shower. I don't like being lied to by management who offered another hotel away from the 3 couples we came with. TOTALLY UNACCEPTABLE. We will not return.
We stayed there for Labor Day weekend. Friday through Monday. No one came to clean even if the sign was on the door. No clean towels offered. We understand use the towels more then once but I literally had to call for fresh ones the last night we were there. I have a bad back so we asked for a rollaway bed I waited 3 hours!!! To only be told that's there was no ticket created! Even tho I had called 30 minutes after I put in my request and I was told it should be coming right up. Went to the casino played for hours I got asked for a drink request twice. Horrible experience.
employees at this hotel are rude! They apparently don't understand the mask guidelines!! It is 6 ft social distancing and if you are closer you need a mask! So if you are sitting 6 ft away by yourself in front of a machine, why is everyone constantly bothering you to put on a mask! Have some common sense, and take the time to understand the guidelines. Definitely will not be back to this hotel .
Expected much more from a BW Premier hotel. Use to stay here when it was the Flamingo and it was always a nice place. I will just touch on the highlights and you can draw your own conclusion. Went to the room after check in to find: Refrigerator door would not close. Had to be replaced Remote control for the TV didn't work. Had to be replaced. Peanuts and M&M's under (sort of) the bed. Carpet did not appear to have been cleaned since it was the Flamingo. Day 2: Sink clogged up in the morning. No housekeeping. Was not told this at check in. Black ring under rolled up bath mat. Black spots on the bottom of the shower curtain. Day 3: Set waste baskets outside the room to be emptied. They were emptied but no liner put back in. Left out in the hallway. Sink and shower clogged in the morning. Outside of the elevators on each floor is a dispenser for disinfectant wipes. It ran out on day 2 on our floor (#3) and was still empty when we left on day 4. We did discuss each issue with housekeeping and facilities. Not the worst place we have stayed but......
I stayed here with my aunt last summer and our stay was pretty good. The hotel was clean and bright, the food was decent ( my favorite place to eat was the coffee shop in the lobby). We were having a nice time until my aunt had her phone stolen. She had went to the floor in the early morning and i was still in bed. Someone took her phone from her purse, most likely in the elevator. That ruined our trip. Not only did the person steal the phone but they taunted me and asked for NSFW pictures. Disgusting. I add this to my review because we had a strong suspicion that it was someone who worked there. We tried to track the phone, and it would move back in forth in front of the valet booth. The hotel was nice and the employees were nice, but that incident definitely ruined our stay
booked last minute as my prior hotel booking was horrible, got a clean room, nice views and accommodating personal. would definitely stay there again on a future trip. this being my first time there i was impressed.
My wife and I had reservations for 2 days, 8-6 and 8-7 and we have been coming to this hotel/casino since it was the Flamingo. We had a room in the California Tower. A single king and smoking. We stayed on the 14th floor and the minute we exited the elevator to go to our room we were hit with the pungent smell of weed. It was especially strong in the hallway on the way to our room. Once in the room you could not smell it. On the casino floor, over a 2 day period, we did not see anyone sanitizing the slot machines between players and there were no partitions between players which we see at our local Indian casinos. I had just lit up a cigarette when an employee came up to me and asked me to put my mask back on. I told him that I just lit it and that it hadn't been off for 10 seconds. He told me that he had been watching me for 5 minutes and I had not been wearing my mask. I called him a liar and told him that the only my mask was off was to finish my drink. Overall the experience was okay. We ended up deciding to leave early and we checked out at 7:30pm on the second night instead of staying any longer. Have never done this in over 20 years and approximately 50 stays at this hotel.
I am a young adult (27) and traveled to this hotel for a couples vacation. Booking dates Thursday through Sunday. Cellphone service: Zero. Even with the "high speed wifi" the hotel offers. They offer free wifi but good luck having anything load on that. We even paid $10 for 3 devices to have service for a period of 1 day. And that was just as terrible. If you plan on doing any kind of work I recommend a hot spot and even then it will be spotty. Room: Outdated and Smelly. We stayed in a non smoking room and the whole floor smelled of weed and cigarettes. The sheets were very hard almost rough. We booked a double queen bed room and one bed had stains on the underside of the sheet. The towels were typical hotel towels I might even consider them rough. However two out of the 7 towels that were in the room on arrival had stains on them. The shower curtain is a terrible material you could very obviously see the curtain rings were torn and falling apart. The toilet and water pressure were fine. The temperature of the water coming out of the hot water spout however was EXTREMELY hot. Hopefully none of the older guests get burnt by it. We found a charging cord left on the floor by the curtains on arrival as well. Hotel/Casino: The hotel seemed to be functioning at full capacity during quarantine. There were plenty of signs up advising social distancing and face coverings. And the casino floor seemed clean and tidy most of our stay except for the seat backs at the slot machines. Most of the backs were not getting cleaned as I watched the cleaning staff make rounds throughout the floor. They focused on the buttons of the machines and the seat bottoms. But I found plenty of greasy finger stains on the chairs. Staff: The absolute WORST part about our stay was the staff in the casino floor. I understand there are a lot of regulations during the COVID-19 epidemic. However, the way the majority of the staff treated myself and my friends was ridiculous. They harassed us each night for our ID's multiple times (again I totally understand why) but after they would check our ID's they would follow us around just staring at us. It made us so uncomfortable I had to eventually ask them why they were still following us. The man who I asked replied: "you just look really familiar." (I've never been to laughlin in my life). But that was just the start of it! We went to walk by the river and when we returned back in to the Aquarius we did not see there was a small no smoking section by the entrance and my boyfriend walked through with a cigarette. An employee approached us and sternly yelled at us we can't smoke that because of the non smoking signs which were the average size of a hand posted to the walls which we didn't see. So he started walking outside when she started yelling that he was "still smoking" I returned that he was taking it outside and she said he was not allowed to walk around with it and to put it out immediately. I was so mad at how she addressed us. There was no reason to yell. If she had approached us in a nice manner we would have gladly put it out. But she acted as if we were young dumb kids. Then she proceeded to call security and we were swarmed by guards. They were circling us like sharks while we were trying to redeem some of our vouchers from gambling. So we planned to go to our room. That's when we really noticed that the guards were following. Everywhere we turned anther guard was staring at us. We were so disgruntled we went straight to our rooms. The only positive about this hotel: The bell hop service and the valet. We took advantage of these services each time we left and arrived at the hotel. And each one of the staff was friendly and easy to interact with. We ended up tipping between the two services over $200 between the 3 days BECAUSE they were the only pleasant people we talked to.
A couple days here to end a family road trip and we cut it short from a third day simply because it's not a place for teenagers. The casinos are 21 and older, no problem, but apart from getting out on the Colorado River there's not an awful lot to do around here. Not to mention the fact that the place was absolutely jammed with people hauling along little kids by the hundreds. Noisy, quite dated, and forget finding a place in the pool. It was wall to wall people. Of course in the heat that stands to reason.
This is my first time back in Laughlin in 6 years and it's honestly probably the last time I'll ever come back here . This hotel was an awful experience! The river was beautiful we had fun but had soon as we came back tot he hotel it was bad. The workers are all rude and disrespectful almost as if my husband and I stupid young people. I got carded every time I was even roaming downstairs and even after getting carded the workers would just follow me I asked one of them why and she said she was just staring at my tattoos after she already carded me . I had security following me harassing us. No one that works here has any. Kind of respect for customer service . John from the roulette table missed two of my chips and wasn't paying out people correctly . The security by the tables that helps was rude to him in front of all of us and also the two women to help clean the table around close we're so mean to John and took over and also were rude to everyone at the table . The hotel room is extremely out dated and our bathtub did not drain water. The elevator line is a joke there is no system to the outdated elevators . This experience at the Aquarius was actually the worst hotel experience I have ever had anywhere in my entire life . My husband and I are veterans and the way we were treated here was not right. I would never recommended vacationing here. The hotel is outdated and I can deal with that but the workers made it that much worse . If I was managing this hotel I would clean house 100% because I don't see this business progressing with what I just experienced . My husband and I don't smoke and we had a security guard show up to our room at kid night woke us up and accuse us of smoking in a non smoking floor . We walked into the hallway after and the whole hallway smelt like marijuana . I was extremely offended that even happened. Like I said nothing I have ever experienced . Definitely read yelp reviews before your stay here a ton of people talk about how they are harassed by workers here .
Stayed here for 5 nights , when I got home I noticed several charges made to my bank account when I decided to call I spoke with Andy in the accounting department . She was very rude and was lazy because she didn't want to help with finding out about the charges ,That were made to my account . She put me on hold and transferred me to the front desk without even telling me . It would've been nice if she would've said give me some time to figure this out and I can call you back with an explanation but never did that . So when I called her on it she got angry and yelled at me . She obviously has mental problems she should not be dealing with the public period ....
Came here from vegas for a two night birthday getaway. Nothing is open. Service is horrible. Even the patrons are angry and not polite. NO security measures are being enforced at all! All day I was given only two drinks that I ordered out of asking for many for my wife and I and they server just walked away.....period! Like, deal with it. Currently sitting in my room waiting to leave in the morning. They can keep their money for the rest of the stay.
Was glad I. Got to visit for two days. The pool was fabulaous and the jacuzzi at night very comforting. The bed was so soft and pillows helped me sleep well. The shower had a nice spray. Even though they aren't allowed valet the bell guy was able to take my bags up to the room.
Just visiting now and can say even with mask mandate it has been great. Great car valet service. Bell boy took suitcases and delivered to room. All staff at cafe Aquarius was awesome. Machines weren't too tight, didn't win big but enough to keep me playing. True no bars open but outback steakhouse was fine in and could drink while dining. Also if gambled the hostesses were coming around all time. Definitely will be back.
My husband and I enjoy going to Laughlin several times a year and we enjoy the Aquarios. However, this time was very different. There isn't housekeeping service while you are there. If you need extra towels, etc, call and they will bring them to you but that's it. When you leave is when they will clean the room. Also, there isn't drink service. They have a few people who ask if you wt a drink but it is a very limited menu and the people come around once an hour or so. If you still have a drink, you have to finish that one before you can get another one. There was only 1 bar open the whole time we were there. Only the fast food restaurants were open and I don't really like fast food. I think until Covid 19 goes away or they find a vaccine. we will not be going back. I realize it's not the casino's fault so to speak, but I do think there are things they can do to make things better for the guest.
Friendly check-in and nice, spacious king bed room on 6th floor, overlooking the Colorado river. The room was clean with contemporary furniture including desk and chair, dresser, comfy chair with ottoman, fridge with freezer shelf, but NO microwave oven. The in-house McDonald restaurant was under-staffed = long wait, and very high priced. At certain times, one has to wait quite a bit to get into the elevator, lines are long. The casino's slot machines are right behind the hotel entrance and one can enjoy the cigarette smoking smell right from the start.
First, I'll say it was worth what I paid. Somehow I managed to snag a post-COVID-closure rate of $25/night plus resort fees. But if I had paid the $75-150 rate that seems typical from their website, I would be very unhappy. Check-in took over 45 minutes with two workers checking in a line of probably 30 people. There is only one set of elevators per tower. There were two times that I had to wait in line for over 20 minutes to get an elevator. The hotel is not currently offering daily housekeeping, a fact that was not shared with us until I called when housekeeping hadn't appeared in two days. That's fine (COVID and all), but there was no communication. And anything we needed (toilet paper, clean towels, etc.) had to be specially ordered by calling housekeeping. Minor annoyance. The room was fine. Clean, decently sized, typical hard hotel beds. Plenty of hot water in the tiny bathtub. The pool has an elegant view of the Home Depot on one side and the parking garage on the other. Basically, with this one, I'd say just don't over-expect, and don't rely on their VERY misleading website pictures. Won't stay here again, but it was worth $25.
I was pleasantly surprised to see they were taking temps of everyone checking in. I was also pleased to see there were specific staff members on the floor cleaning and disinfecting machines. In addition at least half of the machines were disabled and chairs were removed so there was no way any one could sit near me. In fact, if there was a bank of 4 games, only the 1st and 4th game was working. Many guests wore masks and if you did not have your own they were available at check in. Slots were not very loose but I kind of figured as they need all our money to make up for what they lost during the shut down :)
My wife, sister, and myself recently stayed 6 days to conduct some family business in the area. We planned quite far in advance for reservations as my wife had a narrow window of time she could be away from work. We drove in from out of state. Luckily the hotels opened just in time for our trip. With covid-19, I expected things to be different but like most businesses, effective pre-planning can smooth out the bumps. Key the word "effective". What we were met with was a seriously understaffed front desk, poor communication and a over booked property. Check in was slow and unorganized. Only 2 people were staffing the front desk while hundreds waited in line. They failed to let us know that there would be no room maintenance during our stay. we had to call the already understaffed desk to have clean towels, sundries and toilet paper brought up. getting through on the phone was hit and miss. The temperature check everyone is required to do? What a joke. It's only used on people actually checking in to the hotel. Anyone walking in the front door, or any other door along the river walk can come right in. The restaurants observed social distancing guidelines as required, but the wait times were absurd...2.5 hrs for Outback (no thanks) and over an hour for the cafe. We were able to get seated right away at the cafe, due to us coming at an off peak time. Otherwise, it was an hour wait. We ate mostly off property. The one bright spot is The Cove, a bar near the river walk just inside the door. It was never crowded and the service was good. Social distancing was not observed at the pool at all. But with children, that's to be expected. We did rent a pool cabana through the front desk. The pool bar was not open when we went to check in for our cabana. Apparently, the pool bar manager didn't bother to show up for work that day. It took over an hour for the inside bar manager, who subbed for the pool manager, to get things opened and our pre-ordered refreshments brought to us. We we're told another manager was enroute from Vegas. I don't understand upper management's poor decisions in all of this. Golden Entertainment owns the Edgewater and just closed the Colorado Belle. You would think there would be an abundance of available people to fill positions. People not showing up, poor service and lame excuses seem to be the norm for the week. One notable exception: Rob from the bell desk went out of his way to help us with our belongings and made sure we had plenty of water to stay hydrated. We visited other properties during our stay plus stayed in other hotel/motels. We saw nothing that compared to the mess at the Aquarius. One thing in particular stood out in my mind. Unattended children in the casino. I saw children running break neck speed through the table games after the pool closed. Most parents were responsible and kept their kids in line. However, others were less responsible and made it dangerous for the older patrons who have mobility issues.
Stayed on a Friday night early in June. Some of the other casinos in town were still closed, so there were probably more guests than "normal," but the situation in the lobby was just this side of chaos. My compliments to the hotel and staff for managing to run an organized check-in process, even giving out water to those on line. My issue was with the volume of guests, including oodles of children. Most folks kept pretty good physical distance, but it is hard for anyone to control that volume of young kids. Our room on the 15th floor was fine: clean and comfortable. After the first ride up the elevator (only 4 guests per trip), we took the stairs. Couldn't get Outback to answer the phone for room service, so we walked to In'n'Out. The pool was a nightmare: just too many kids. Lots of running up and down the hall late into the night.
These people overbooked their hotel because of low room rates from third parties. We went directly through the hotel so we thought everything was going to be okay. We tried to check in before dinner but their check-in system crashed. We tried checking in after dinner, and they ended up giving away two of our four rooms. Roll away beds never came, so two of us were forced to sleep on the chair and floor. Food is terrible. Staff is nice, but understaffed. I really think it's management, so I don't see this place getting better anytime soon. Stay at Riverside or Edgewater. We sure will.
I've been staying at Aquarius since it was the Flamingo (prob 30+ yrs), Never had a problem. This stay, I requested a Lanai room (sliding door that goes out to 3rd floor rooftop). Room 1 - Sliding door lock broken. Will NOT lock. Room 2 - Sliding door lock broken. Will NOT lock. Room 3 - Broken tub faucet. Constant running water (not drip) and hissing. Room 4 - Lanai door will not slide open due to excess dirt and bugs, Screen filthy with dirt & bugs. After all the trips down to front desk and room changes (with NO apologies received), I decided to give up on the Lanai room and kindly asked for a nice room on a high floor. Clerk says "yes, for $10 MORE per night you can have panaramic view." Really? After all my TROUBLE you cannot bend to give me a decent room without extra charge? After my stay, I spoke with Asst Mgr Michael Dolan about this. His reply was it was "ON ME" that I didn't wait around to get anything fixed. Wow! How long would I wait? Could I leave with an unlocked door? No. Dumb.
Had a horrible experience here on the way home. Stayed the second week in March which is when all this virus junk was just getting started Place was dirty no hand sanitizer anywhere to be found. Didn't see any one doing any extra cleaning. Three of the elevators were down most of the first day half of the front doors were roped off Once we got checked in took over 5 hours to get clean wash rags no one on our floor had any Made multiple calls trying to get them. On the last day lost electricity took for ever to get it back on Place is going down hill fast
Standard room but it did have a refer and a decent chair. Bed comfortable. Staff at check in not very happy. Self check out good. Free parking. No shows. Sports book set up pretty good. You have o go outside to get to the parking a hassle in the rain
Awesomely great. Hotel is very nice, staff extremely friendly. food selection various for everyone's taste. We would definitely be back each year to celebrate my sister's birthday and reserve at this resort.
Easy check in, lines on Sunday looked long, we checked in Saturday took few minutes. Room smells clean, great views. They have a roof top tennis court you can view the river from. Bed is good and casino is nice. Staff seems very pleasant. Would not hesitate to stay again. We stayed in the adult only California tower 1 king panoramic view.
The total cost was about $40 per night including resort fee so how can one complain! We were on the 18th floor. The bed was comfortable. The casino allows smoking. The rewards card is misrepresented. When I signed up, they said 10% off at all restaurants on the property. The restaurants said no that's only at the buffet. When I checked out the desk clerk was surprised, he said 10% at all the restaurants. Another clerk said no only if you are paying with credits. I left a comment card about this. No response! Not much money involved but hard feelings after spending $200 plus in their restaurants.
Like most of the hotels in Laughlin this one is showing its age. Carpets stained and stretched in hallway. The bed was comfortable enough. Just a coffee maker but no frig which would have been nice. View of river great. There were a number of issues in our room though. The coffee maker didn't work but was replaced. The TV had to be unplugged and reset each time we used. Was told it was a known problem with several rooms. The sink and the tub were very slow to drain.
Accused of making a transaction with the Fake money baited by Casino as Entrapment. I have reported this criminal act by the casino to the Better Business Bureau and next to the FBI for Investigation.
I have stayed ar every hotel in Laughlin and I think this one is the best accomodations and best location also good service and we had lots of luck here on the most updated slot machines...they have a very nice gift shop the that sells beer and snacks as well as other alcohol....
This hotel like all the hotels in Laughlin are in need of a redo. We weren't expecting much so we weren't too disappointed. Check in and valet were great. Room we thought we were getting and one we got were two different things. We were in Arizona tower and when we got off elevator the smell was not good, dirty rolling carpet in hallway. Room actually was better than we thought, loved big windows with a glimpse of river. Room was clean but tv was older and picture was fuzzy. We were there 3 days and won 0, so disappointing. Will not opt out on housekeeping when staying 3 days, not worth $10.00 they give you. Will probably not be rushing back anytime soon especially when we have such beautiful casinos in So. Calif. and we actually win once in awhile.
This Casino Hotel turned out to be a real gem for our 2-day stay! Not sure about their “mysterious connection” with Best Western, but the rate was better than excellent! Our Review Criteria: 1. Bed – Great – very comfortable 2. Cleanliness – Excellent! 3. Quiet – Excellent! 4. Size of the room – Excellent! 5. The Internet worked perfectly! 6. The TV had static issues with the lower channel numbers, but the “Guide” was good. 7. Our view of the river and other hotel/casinos was excellent! 8. Lots of restaurant choices down on the main floor of the casino. The only complaint we had was Parking – which really sucks if you don't use Valet parking! The parking structure is seriously painful – you have to drive in circles f-o-r-e-v-e-r!!! We'd also like to recognize “Robert” who was our Bell Hop when we were checking out. He was very nice and helpful and sincerely appreciated us staying at “his” hotel. Stay again? Absolutely!
We have always enjoyed our stays here Easy check in, clean comfortable rooms and right on the river walk. Although we do not gamble, we always find something interesting and fun to do in Laughlin. We will be going back again!
I was in the California Tower. It was quiet and I slept well. The room had poor lighting as well as electrical outlets. My room needs a makeover. The casino was okay. Very friendly dealers, but the ventilation system needs an update as well. The hotel/casino has a variety of options for food, from fast food to sit down restaurants.
It is a casino and when you stay in one, you have a casino experience. The parking was the oddest. Valet parking is “free”, but of course there is the tip of $6-8. OR you can park in their parking garage and schelp your stuff down the elevator, etc. The smoke was not as bad as some casinos and there were several restaurants on the premises. We ate at Outback Steakhouse.; It served up typical Outback Steakhouse food. The room was adequate. No complaints there.
Not very impressed with this place at all. Maybe it would be different during the week but the weekend was a nightmare. Parking stinks. The lines for Valet are a half a mile long. The parking garage has really low clearance so only smaller cars can fit in there. There were no washcloths in our bathroom and a call to housekeeping for some had to be made twice and took over two hours to get some. A room for 4 people only had coffee service for two. No microwave, only a fridge and keurig type coffee maker. There is no Bingo at this Casino. You have to trapse through the Casino floor to get to the pool & spa area. Wait staff on the Casino floor are very sparse, wait time for a drink averaged about an hour. The buffet is WAY over priced, don't even bother. I've had much better experiences at other nearby establishments.
My husband and I enjoy long weekend visits to this hotel and casino. Plenty of places to visit in the surrounding area and excellent restaurants in property. The rooms are very comfortable many with great views of the Colorado River. An easy drive up from Phoenix,Az. And the trip would not be complete with a stop in Kingman, Az which has many attractions along the “original” Route 66.
After reading the review I realized this would be hit and miss...for us it was a hit. 1. Check in was very smooth 2. Staff was quite pleasant and helpful 3. restaurant - we ate at The Vineyard – Sat by the water/Windows, Tina was our server and she was spot; we had the Scallops, 2Drinks, Bread, Filet Mignon Pizza...to die for. 4. The river walk was great and you are sitting at the start...and rate was really good.
Been coming here for years. But this will be my last trip to Aquarius hotel casino. Just gone down hill so much. The rooms (at least the last few I stayed at) are really old and out dated. The in room fridge (sounds great and would be if it worked). Up to high and barely cool. Walked out the room door and noticed a few doors down they were replacing his fridge. I thought screw it ill just get some ice Wrong! No ice maker on this floor( floor 7) I asked a employee who said you need to go to the 8th floor. So I did , found the ice maker, not a single cube! Up to the 9th floor found a small line to get ice as they could not get any either on their floors . ( did not ask what floor they came from). Ok little tv before going down, nope lots of squiggly lines then a few seconds of tv. Years ago they were pretty nice here but my next stay will be at the Riverside or golden nugget and hope they at least have an ice maker. Ps they do have in room coffee maker. Hope it works in the morning? Good luck Valley view hotel and casino In San Diego or Pechanga in Temecula (California) is the place to be. Have to give them a 5 star . Aquarius let's go with a 2 Edge water / Colorado bell 3 Riverside last time memory maybe a 4 Golden nugget nice but dated 3.5 To many years since I've stayed at the others (I do hear good things about Tropicana) Good luck and enjoy you are still at the river!
Stayed 2 nights at the Aquarius while on a road trip from Vegas to Phoenix. Checkin was a bit slow as only had one person on most of the time. We had booked on Expedia for $42 Cdn and upgraded to partial river view for $10 more. They offered a $10 coupon rather than having housekeeping the following day so we took that as only staying a few days. Used it at Duet in the morning; great latte! Room were very clean and in great condition compared to some others that we have stayed in around Laughlin. Valet parking with no fee, only a tip. We have $5 each time we either dropped off or got the car. The guys were great and always friendly and thankful. Slots were not friendly but shouldn't expect that when you gamble! Ate at the Outback restaurant that is in the hotel. Was excellent. Hubby had a filet mignon and said it was excellent. Will definitely stay again!
We stayed here for two nights at the end of January. This was our first trip to Laughlin in over 25 years. Check in/check out was easy, fast, and efficient. Room was nice. We chose a river view room and we're given a room on the 10th floor in the Arizona tower. Everything in the room was clean and the bed was comfortable. Mid day on our second day we started to notice the smell of sewer gas both in the room and in the hallway. We thought that maybe it would dissipate in a bit and headed out to do some gambling. Upon return to the room a few hours later (maybe around 8PM) the smell had increased in both room and hallway. I went to the front desk to notify them of the issue and was offered someone to come up and spray the room. When that was refused, I was offered an unacceptable different room, then another. Finally we were offered a lock off room from a suite on a different floor. The desk clerk mentioned that the sewer gas complaint is very common.... so it was not an unexpected complaint. While the issue was resolved, it took at least 30 minutes to do so and was resolved only after I refused what I considered inadequate substitute rooms or options (spraying). Had resolution to our issue had been handled better and more quickly, the rating for this hotel would have been higher.
Hotel room was nice, albeit very dusty. Looked like it hadn't been wiped down in a week or more. In room fridge was handy, good restaurants in the casino. Only downside was the casino...the smoke was so bad. They had an incredibly small non smoking section which hardly made it worthwhile.
Good room on higher floor. Comfortable bed in larger room. Nice amenities. Free bottles of water at reception.. Would stay here again. Also, some decent bands playing in showroom with no admission charge.
I have stayed at every Hotel & Casino in Laughlin and this is by far the best. Great dining options, fun casino and very friendly staff. Very nice pool and location on the Riverwalk. The room has great views of the Colorado River. I will stay here on my next visit to Laughlin. Many photos added of our stay and room.
This is an average hotel. It is formerly the Flamingo and renovated about 13 years ago. The room is clean and sound proof. The bed is comfortable. The bathroom is clean, the shower fixtures are old and it leaks. Adequate complementary shampoo and conditioner. Nice view of river & mountains from room
Went to see Darci Lynne for my daughters birthday. we got a 2 bedroom suite on the 11th floor. The view is to die for. if you can get the one or two bedroom suite the view will not disappoint. Room was clean with two king beds pull out bed. had a large table and lots of seating. rooms are a little dated but supper clean. had flat screen TV's and all that but the colors and the types of future were just a little older but in great shape. we were able to walk to the E center when the show was via the river walk. all the staff was supper nice and helpful. it was January so we did not use the pool or any water sports.
We booked this as an overnight stop on a road trip from Las Vegas to San Diego. It has plenty of car parking. Check in was a bit slow as lots of people seemed to have arrived at once. Saw it had a best western sign so I showed my best western gold card and got upgraded to a suite. Furnishings in the room are good but it is a very dated design. The ground floor is given over to gambling, drinking and eating. We tried one of the bars which did some nice cocktails. We are at the vineyard restaurant for dinner which is an Italian style restaurant with good food and wine. We tried the breakfast buffet which was good even if it felt like sitting in a 1960's airport terminal. The hotel pool was chilly but hot tub was great. There are great views of the Colorado river.
Visited the Aquarius for the New Year's celebration. The rooms all have a view of the Colorado river. Some of the rooms have regular to large windows. The rooms are larger as compared to other of the hotels in the area. The staff is courteous and professional. There are non-smoking areas within the casino. There is no smoking within the restaurants.
We go with a large group every January and it's always to The Aquarius because of their great service. From the valet to registration to restaurant staff everyone is always so helpful and nice. The rooms are starting to take some wear and tear but they are always clean. Great location in between the Riverside and Edgewater and a quick walk to the Belle. The pool/hot tub is a nice addition as well.
We checked in on 1/09/2020 for a 4 day stay. Check in was easy as there was hardly anyone there. As soon as we get our room we find out that the cable and wifi aren't working. The cable came back on but the wifi was out until the following day. On the 3rd day of our stay we weren't provided wash cloths for bathing. I called Housekeeping and was told "they always short us on wash cloths". We've stayed there many times and never encountered any problems what so ever. On what was supposed to be our 4th day we left and checked in at the Laughlin River Lodge. Wonderful property. Everyone there is exceptionally nice. Had a great time, great food, and plenty of free wifi and wash cloths.
I have reviewed this property before but my wife and I just got back from spending three nights for New Year's Eve. The slots seemed "tighter" than normal with not much play for $$$$. Of particular note and a major disappoint is STILL the coffee shop. I want to say this USED to be a GREAT coffee shop but my last four stops in there have solidified my belief that lack of service, lack of servers, lower quality of food and supervisors is now the NORM. Getting seated is not one of their strong suites. My wife and I had to wait at least ten or more minutes before a server appeared to take our order. The wait time for our food was not acceptable in any manner. Of PARTICULAR note, I opened the mustard to put some on my hamburger and mustard would not come out. Upon inspection, opening for the mustard was completely clogged and appeared to be a health hazard. I had the supervisor come over and showed her what my concern was and she did NOTHING but make excuses about why the "staff" did not inspect condiment containers at the end of each shift. Manager seemed "mystified" and seemed to lack any deportment expected of a manager. I am very sad to say this coffee shop has consistently failed to meet my expectations the last four times I gave them a chance to prove me wrong.
This was probably our 5 visit and each time we have taken one or 2 couples with us all 2 day stays no one has won a jackpot of any kind oh well. I walked around a lot and only saw a few people win just a couple of jackpots and heard a few over the intercom. I am not angry as no one forced me to play the tables or put it in the slots just telling you what happened. The cigarette smoke is as bad as I have ever been exposed to and it is all over the entire hotel. How the rooms over all they are ok pillows should be replaced and as I showered the drain did not work and was standing in my own dirt. Everything I have stated is true and not in anyway am trying to get back at Aquarius.
No ESPN in rooms. They block the main ESPN station in the room TVs. We called and asked and they said they block the main station and we can go downstairs to get ESPN. So, we could not relax in our room watching games on ESPN. Picture of view from room.
Stayed 2 nights and the bed and especially the pillows were so comfy after our night out casino hopping we slept like babies!! What kind of pillows are they??!! The room was clean and we had a great view of the mountains.
The hotel here is so nice. Rooms are clean, bright, nicely appointed and fairly quiet. Ask about a suite. It's well worth the extra charge if any. Our suite had a wet bar that was actually like a little kitchenette with a refrigerator, sink and ample room to make sandwiches or drinks. The living room is adjacent and offers a small sofa and two comfortable arm chairs with a coffee table and end table. The large flat screen tv sits upon a large roomy chest of drawers. The large separate bedroom has another chest of drawers with another tv and a desk with a chair and 2 queen size beds (or a king). The bathroom is small but adequate. I would compare the suite to a small apartment. The casino is busy and fun with a great loyalty card program. Several restaurants offer great food and good service. One of my favorite places to play and stay.
I think it is too easy to leave bad reviews for some people. So, I debated sharing this info. But, if no one says anything, nothing will change. Good: The people! I found the staff really positive, helpful, and professional. Didn't run into an unkind person at the front desk, maintenance staff, gift shop, casino, or at the Outback Steakhouse located in the back of the casino. Neutral: Yes, the property is quite dated. That isn't good or bad in my view. Yes, the casino has smokers and it could use better ventilation, but it's not terrible. Also, the crowd is much older than you might expect or that is portrayed on the website. There is nothing wrong with an older crowd mind you - but if you are expecting something similar to LV, it's just not. The bad: I was assigned a room on the 7th floor of the California tower. As I sat there for a few minutes, I smelled a strong odor that I could only describe as urine. More accurately, like cat pee. I decided I didn't want to remain in this room and went to the front desk for assistance. The staff at the front desk apologized and moved me. She kept me on the same floor and I moved, thinking it would be the end of it. However, as I stayed in my new room I could smell the same thing, not as strong, but at almost the same location as the previous room! In retrospect, I should have just left. Would I stay there again? No. Golden Entertainment owns this property and should inspect all rooms and address this issue.
Been years since I was in Laughlin in December. Drove over 200 miles out of my way to get there the whole town looks like it's the town that forgot Christmas. The Aquarius. Is definitely going down hill. They removed the revolving front entrance door plus they removed the powered handicapped doors. Buffet is closed for the winter they say. Looks like a ghost town. Maybe another type of resort fees will help chase off what few people who do come. Had to call for help getting in my room card reader is old and doesn't work right. Don't know if I will ever come back Been coming here for close to 40 years. There are a lot of casinos around the country to choose from that are better than this place
We had tons of fun here. This place has lots of updated games and some actually even pay out! Lots of great places to eat casual and fancier. Definitely recommend if you want a nice place to play while in town.
Check in was a little slow and close to the casino. Very little BW signage and no comparison to other Premier Collection hotels we have stayed at. Was not recognised as a loyalty member at checkin. Room was a little tired and could have done with some TLC but it was only a stopover and from the outside this looked like the nicest hotel in the area. 2 of the restaurants were closed so eating choices limited but Outback worked fine.
Room was clean and comfortable. did not upgrade to a river view but we did have a really good view of the river and the mountains. our bellman's name was Mark and he was awesome. super friendly and so nice to everyone. the hotel management is attempting to get everyone to use valet parking and it creates a problem for those of us that do not want to use valet parking. they have some rule about guests using a luggage cart saying there insurance won't allow it. Slots were pretty tight and didn't win any money but still had a good time. the cafe food was really good and the portions were large but the manager needs some serious training. This may be the hotel management again trying to do things a certain way. they have one person taking your order and another person bringing you water and coffee. the person bringing you water and coffee is working their rear end off and the waiters are wandering around chatting with the manager. Once we got water and coffee delivered to our table the first time we ever saw them again. the waiters walked by constantly and never looked at us or acknowledged us. The outback steak house was a complete different experience. they provided excellent food and excellent service. very attentive waiters and managers. Food was great.
The check in was slow. 2 restaurants were closed. Parking is good. Free self or valet parking. Casino was big and busy but it was a Saturday night. Nice Christmas decorations. Coffee shop was excellent. We walked up to the Colorado Belle and enjoyed Pints Microbrewery restaurant. Rooms a little tired and in need of updating but clean.
This property is in very good shape. Rooms are spacious and comfy. Complimentary bottled water provided. Public areas well maintained. But overall, their customer service is just great! Will definitely stay there again!
We stayed here free. We like to play here because they have video poker machines that pay almost 100%. They are called the 9/6 Jack or better machines. We played enough without loosing much to get invitation for 2 nights free. Regular weekday rate s about $40, not bad. Rooms are not bad. There is little view of the river. Coffee maker didnot work. It was replaced. The only problem is wiFi. It did not work the day were there. It was down.
The Aquarius is a better hotel than the Edgewater where we stayed last time. All areas of this hotel is nicer than our previous visit. It is slightly more expensive but, in our view, worth the extra money. Book early to get the best prices. The casino floor stinks of cigarette smoke, but this is no different in any of the other casinos/hotels. We are non-smokers and we can not stay in the casino for any length of time. The indoor climate is just unbearable. We feel sorry for the staff who works here. As mentioned, the hotel is overall OK, and we would stay here again.
Went up to bet NFL football on November 17th and much to my dismay the William Hill sportsbook server was shut down and did not reopen during my time there. I was told to go to Harrah's or the Nugget to bet. This is the second time since Golden Entertainment and William Hill took over this property that the server was down. The previous time was during March Madness. I took their advice and went to the Nugget and then checked out and stayed there. This is ridiculous and had never happened to me before anywhere in Nevada. I would encourage any sports bettor to patronize the Golden Nugget. Anyone not interested in betting sports should head to any Golden Entertainment property.Never again....
The hotel was nice. When I arrived I did free self parking without a problem. At check in the guy was friendly and the process was super quick. My room was a good size and pretty decent. Maybe not a super nice room but no complaints. I liked having a keurig but wish I had coffee creamer.
Never been to Laughlin so wanted to see if it was going to be great here. Room was for a good price with the river view. Beds are big so no complaint there. You can walk along the river walk at night or in the morning like we did. Laughlin really feels like a retirement town like in Florida. Lots of retirees with lots of rv's and fifth wheels everywhere. Even the new homes they advertise for sale here have optional rv garages. Not much to do here in my opinion.
Watch this hotel when booking. The on line offer was $64 plus change per night which included a $20 food and drink voucher and the resort fee of app $15. The website claimed the F&D voucher was only for breakfast, but when I checked in the clerk said it was good any time at any of the restaurants on site. We were beat from traveling, so decided to use the advertised room service. The only choice was the Outback Steakhouse on premises. We ordered nice dinners but they came in go boxes with plastic utensils. When I phoned the manager of Outback, he said that's the way it was done and hung up. This guy needs to take a course in customer relations. Totally ignorant and uncaring. I have never had hotel advertised room service delivered in go boxes with plastic cutlery!! Difficult to eat a pork steak with a plastic fork and knife. If a hotel advertises room service, they should offer proper room service with plates and silverware. Getting back to the price of the hotel. When I checked my CC Billing, In found I was charged $47.03 when I booked, then another $65 when I checked out. Inquiring found that the resort fee charge plus the Outback meal came to the $65 checkout. The hotel bill showed the $20 F&D voucher being credited to the account then charged back. The checkout bill should have been $45. Best Western owns this hotel so I phoned their customer service and was given a confirmation number along with assurances they would look into it. Despite a follow up from me, nothing was done until I involved Master Card. At that point the hotel did admit their error and are supposedly refunding my MC with the $20 overcharge. No credit as of this writing but expect it will be there. Check in was a horror story. There was a line of at least 20 people checking in and only two clerks for most of the 45 minutes it took me to check in. Totally unacceptable. I am a fan of Best Western and usually try to stay at one of their Premium hotels when travelling. The Best Western HO management needs to get some hands on management of this place and bring it up to BW Premium standards.
I've seen a lot of negative reviews about this hotel. We have stayed here twice with no issues. Granted the rooms are dated but everything is clean and functional. Lots of good places to eat in the casino. Slots are somewhat loose. Views are stunning. Within walking distance along the river to other casinos and river boat tours. Staff is always friendly and accommodating.
The cigarette smoke was way too much to even deal with. Our non smoking room smelled like a wet ashtray. We tried to get some fresh air on the river walk only to step out to the cigarette contraption on the wall on FIRE. Once was enough for me.
The hotel is very nice; but the casino is extremely smokey. I couldn't wait to go outside and breath again. The restaurant is real good and you have a lot of food to choose from. We had the buffet. Enjoy Yourself
We took the water taxi from Harrah's to Aquarius in order to partake in their seafood buffet and were pleasantly satisfied. There was a good crowd, but they handled it very well. We also did a little gambling in the Casino and it was very nice.
As always we love this hotel and try to get there 3 - 4 a year. We went towards the end of Oct and the weather couldn't have been better. Check-in was a breeze and we got the room that we had asked for. We did have a problem in that our coffee maker was not working. I called room keeping and there was somebody at our door within 15 min's with a new coffee maker, they apologize for taking so long. The hotel is neat and clean and the restrooms in the casino area are spotless. We are already to book a room for next year just waiting for a great deal to come up. Forgot to mention that we did have a problem with our hotel bill that I discovered when we got home and call on it and was told to leave a number and somebody would get back to me but they never did.But we still plan to go back.
While visiting Laughlin for a couple of days our experience with check in was horrible there was probably 50-75 people in line to check in and only 2 people working the desk we waited approx. one hour in line to check in while there were people walking around behind the counter that just was ignoring the guest. Our room was just average and somewhat worn looking. Slots were older models and we decided we wont be visiting that facility again.
I was pleasantly surprised with this hotel considering some of the reviews. Is it super hip and modern? No, but is it clean with comfortable beds and great bartenders? Yes! It's an older casino hotel likely built in the 80s, but has been kept up . It has great machines and a comfortable temperature. This makes a difference because I went next door to Riverside to meet other friends and it was boiling hot every day, and I typically run cold. McDonald's and Subway open late if you need something quick and an Outback. I didn't try the buffet, but I'm sure I will next trip. This was my first trip to Laughlin and the Aquarius will be my go to for my return.
*** BEWARE *** Our experience at the Aquarius Casino and Resort has certainly not been good. We booked 4 king-bedded, non-smoking rooms in the California, adults only tower with a river view. Lo and behold, upon arrival they do not have ANY non-smoking, king bedded rooms in the California tower. We can get a smoking room with a king bed or a room with 2 queens. Okay, we will take the two queens. We have 3 of those rooms and the 4th room is in another tower, also not a king bed. Ummmm, so we cannot even stay in the same tower?!?! Well, we have a room on hold for someone checking in tomorrow. A casino host is holding that room, so we cannot give that to you. Oh, so the person coming in (potentially) tomorrow is more important than us? Yes, that is correct. Clearly customer service is lacking and our room in the Arizona tower is dated and in need of a serious renovation. Oh, and our room with the "exceptional river view" faces the parking lot. If you go to the corner of the room and get on your tip toes you might see some water. Avoid this property at all costs there are much better options.
What happened to your hotel? The Italian restaurant has been lowered to a pizza hut. Caesars salad was not fresh, waiter did not offer fresh cheese, the Scallops were disgusting laying on top of a bowl of cream of mushroom soup and partially cooked mushrooms. Outback has never been very good but now it is horrible.
The Aquarius Hotel in Laughlin, Nevada knows how to book a reservation but when you get to the front desk to check in don't expect them to honor it. Reserve a non-smoking, king size bed with a river view in the California Tower - check-in and the front desk will tell you they only have a non-smoking, 2 Queen bed, parking lot view in the Arizona Tower. But if you open the curtains all the way and stand at the edge you can catch a glimpse of a river - great. Does this photo look like a river view to you? Now this is not a fancy hotel by any means but the Arizona Tower is in particularly bad shape and in need of a complete overhaul. Read the other reviews and see the feedback. FYI Don't come here with other people and expect all to get in the same tower although one person reserved all the reservations and made that clear at the time of booking - that is clearly way beyond this hotel's abilities. Very disappointing - almost like there are no other hotel choices right outside the door - oh wait, there are. Lots of them - go stay at one of them so you are not disappointed as well. Or better yet skip Laughlin altogether and head to Las Vegas - superior customer service and hotels that actually honor the reservations you book.
Very nice room on the 10th floor. Room was clean & comfortable. Staff was very helpful upon check-in. Enjoyed looking out over the city. We had a group of 10 people, 5 rooms, everyone enjoyed their stay. Had Breakfast buffet on Thursday morning. Very good. Will definitely stay here on our next visit to Laughlin. Would recommend.
We have stayed here before and liked it. Great river views from the rooms. Room was nice but expensive. No ESPN in our room and.Monday Night Football. Also couldn't see the MLB playoff game. Reception was also very bad. Resort fee of $15 for two mini bottles of water? We'll never stay here again. I waited 15 minutes to check in. Line was always very long and. It enough help.
First of all the people that work here are super nice, from the valet to the check in and people working in the restaurants. The casino itself smelled of smoke the second you walk in the door. I thought nowadays the casinos did a better job of ventilation but nope. It stunk! We stayed on the 12th floor in the California tower and for the most part you could not smell smoke. I think the whole floor was non smoking. The room was a decent size but it definitely had seen some better days. I wish I got a picture of the back of the bathroom door cause it was warped at the bottom. There was a small ice bucket plastic with no top to keep ice from melting right away and there were only plastic water cups. No cups for coffee, luckily we had brought insulated cups for beverages and could use them for coffee. The room had a mini fridge which was really nice. A lot of the casino hotels do not provide fridges because they want you spending money in the casino. The wifi was terrible! it was super frustrating. I tried using my phone with data and still service was terrible in the hotel. I took this trip with my husband who was playing golf all weekend. I had intended to use the pool but on our first full day it was closed due to the wind. I get it most people wouldn't want to sit outside when it is windy but give us the opportunity to make that choice. Instead I went to the Laughlin Golf and Spa resort for the day. Highly recommend it! I was able to use the pool the next day but I spoke with other guests that had been there for days and the pool was closed. Another big disappointment was that the pool had no services. No drinks or food. They don't allow outside food and beverages but they kind of looked the other way since the food service was closed but a couple people brought in coolers and were asked to take them out of the pool area. I thought that was unfair. My understanding was that they closed food service for the pool mid September. Unacceptable, the hotel was 95% full the weekend I was there. Will I stay here again? I'm not sure. I looked for some other options but honestly there just isn't much in this area. I think my title says it best. If you know that going in you are not expecting too much.
We have visited this property A Lot over the years. Got an invite to come back for 2 nights. I called a head for 2 days a month ahead. Took 30 minutes to make reservation. 10 minutes later they call back and say then casino is full and your reservation is canceled. Was gonna be a surprise trip for my wife's 55th birthday! Guess We are going to Laughln and try Tropicana or go old school at Riverside. Or, head out from there and go to Vegas. Service has changed with ownership change. Nice place to be sure. Follow through.......not so much.
Another great stay. Free valet or self parking. My wife and I asked for a high floor and that is what we got with a river view. Fun casino, great restaurant options in all price ranges. VERY friendly staff. Comfy bed, great internet, very good selection of TV channels. Very nice pool. Golden Entertainment (owner) should be proud. I will return soon. Many photosof my visit added.
The Sheetrock in the shower was hanging down from the ceiling. It's clear it was that way for a while. The toilet also ran the entire time. The carpet in the hallway on the way to the room was so bubbles up you couldn't even roll your suitcase.
Wifi is spotty and intermittent throughout the hotel. If you want decent Wifi you must pay an up-charge Buffet is among the worst I've had. Try the other restaurants instead. Note: Laughlin Nevada hotels along the Colorado River experience gazillions of Caddisflies during a 2 to 3 week period in October each year. They swarm outside in the mornings and evenings.
My wife, her Service Dog (Carmen) and I just spent four nights at the Aquarius and we had a great time. We met up with a dear friend of ours while we were there. We had a handicap accessible room that was huge and my wife was able to negotiate the room in her wheelchair without banging into walls. The only recommendation is to change out the tub for a walk in shower. There were plenty of grab bars and the shower seat was a bonus. We took advantage of the pool and thanks to Alex (pool life guard) we were able to take advantage of a poolside cabana with a mini-fridge and a big screen TV. The staff (all levels) were incredible and kept complimenting on how well my wife's Service Dog was trained and behaved. We even had a few employees (all levels) get down and play with Carmen. We will definitely return!!!
The room was clean, neatly in order and had a good aroma. The food at the restaurant was hot and tasty. The service at the restaurant was performed in a courteous and professional manner. The buffet food was hot and the plates were warm for the hot food. Comes with alcoholic as well as soft beverages.
Stayed at the Aquarius Hotel Casino in Laughlin Nv. for a long weekend. Stood in line for 45 minutes to check in and then didn't get the room I reserved. Was supposed to be a non-smoking floor but the room across the hall from me was a constant party at all hours of the night and the smell of marijuana was overwhelming. Told security about the noise & drug use nut nothing was done. At night they had very few tables open to play and I had to wait forever to finally get on a gaming table. I wound up going over to another casino to play blackjack. I asked the pit boss to open up more tables but was told they couldn't. The lounge entertainment was horrible at best. Would not stay there again even if they paid me. The food was the only good thing at the property that I could recommend.
Treated like I mattered by everyone in the hotel, from the front desk to the waitress at the restaurant, and the lady in the gift shop, I could go on and on, I will never stay anywhere else in Laughlin
I should've taken a picture but I was honestly so frustrated. I tend to bring my own blankets and pillow, therefore I give a general glance over the bed I stay in and I'm fine. I'm a bit of a germaphobe so when I see that the front two pillows are covered in makeup... it's a red flag. I called housekeeping not wanting to make a fuss... nobody came. 2 hours later I go downstairs to talk to the front desk that no one has come to the room. She calls and tells the cleaning staff to “completely remake the room”. I just got back here and that did not happen. The pillow cases are clean, but the makeup stained sheets are still there. Disappointed as I saw such great reviews for this place. Unfortunate I have to stay more than one night. I may cut my losses and find somewhere else to stay after tonight. Also to mention- I just found something weird and green stuck to my bathroom vanity. cool. Maybe I expect too much in the area of cleanliness.
In the middle of the desert, this wonderful surprise was bustling with Labor Day vacationers. Families everywhere! Our room was nice and had everything needed to make our stay comfortable. One thing that stood out to me about this place all the very friendly workers here! I have NEVER seen so many happy employees... and it made me feel happy. The casino has a coffee shop that is very reasonably priced and delicious food. The Buffet is also very good ~ I think you'll enjoy your stay here!
My husband and I visited Laughlin for the first time. We had gone to a casino next door to Aquarius and found that casino to be very limited in machines and entertainment. We were hoping that not all the casinos in Laughlin were like the previous one and was pleasantly surprised with Aquarius. It had all the games as a alas Vegas casino. It was clean and welcoming. We would go back to this casino.
The room was very nice. I had a very nice view of the Colorado River. I could watch jet skis go up and down the river. Got a good night sleep. I used the valet parking as well as the bellhop, both very efficient.
The room was okay. Food was pricey. Playing at the card table barmaid came around took our order, no drinks she goes on break. Sports Book is now William Hill ugh. Oh the coffee maker in the room is for the pods coffee, So bring ur flavors.
Won a stay here through a school auction and decided to give it a try over a weekend. Unlike for other reviewers, we had a 5 minute or less wait to check in and were greeted warmly with no problem. Our room was clean and though not a "river view," very nice and met all our needs. Definitely not the Ritz Carlton -- but perfectly fine. Everything worked fine with the exception of one glitch when a movie we ordered on the TV didn't work; we called, maintenance came in 10 minutes, and it was quickly rectified. Great service! The casino downstairs is very large with many options to play, more slots than table games and some sports betting. Plenty of dining options ranging from Subway to high end Italian. The pool is downstairs fronting the Colorado river and, though we didn't go, seemed very nice (and popular). There are nightly rock and roll band shows, which were fun. The Celebration riverboat is moored right in front of the hotel and available for river tours. You can walk along the riverfront on a path to neighboring casinos to expand your adventures. Aquarius met our every need with clean, spacious rooms and plenty of entertainment at a great price.
I have always wanted to try out this hotel since it looks really nice from the outside. Every time I go to Laughlin I usually try out a different one anyway in hopes that one day i'll be able to find the best one in Laughlin. I decided to go for this one since it was going for almost twice the price of its competitors, so I assumed there would be a reason for that: Long story short - There wasn't. This one DEFINITELY isn't a top hotel by any means. Pro: * A lot of Panoramic View rooms available. Cons: * Plastic Ice Basket provided was broken. * Tiny TV * AWFUL Pillows that offer no support. I had to place my backpack on my back in order to watch some TV. * Thermostat doesn't have a temperature setting, just a knob of "Cold to Hot" *DIRTY pool infested with flies and bugs, which really ruined my stay since what's the point of going to a resort during summer if you can't use the pool? (See * Shower is dirty and calcified with green residue. To sum up, there are NUMEROUS better options available. The biggest drrawback to me was the dirty pool. They simply don't care about cleanliness AT ALL. It was filled with bugs and flies.
Great stop over before hitting Vegas. Rooms very comfortable, clean and tidy(no smells). Staff, Service and facilities where awesome. Pool is fantastic for cooling off and having relaxing drink. Just across the road from the shopping out let. ⭐️⭐️⭐️⭐️
I stayed in room 9009 in August 2019. My friend did not state that she felt a presence in that room until the next morning after I explained to her that I was touched all night and heard a woman's voice several times.
The room was nice, but it was a non-smoking floor and all we could smell was weed. We complained to the front desk and they stated that there was nothing they could do about it. They continued with the fact that security could not do anything about it because it would be difficult to figure out who was smoking on the floor. They did however, spray some type of deodorizer to cover the smell. It worked, somewhat.
Haven't stayed here in a while and I have to say this place is still 1st Class in my book! Friendly Staff, Clean and Comfy Rooms, Great Casino Area. Windows Buffet was The Best I've had in awhile! Wife and Daughter had a Wonderful Time!! We will be back.
I usually stay at the hotel next to the Aquarius but Friday night was sold out. Instead I had a two free nights offer at the Aquarius and the rooms were available so we booked it. We had our grandchildren with us so we were given rooms in the Family Tower. I have stayed here in the Adult Tower before and the rooms were fine. This time the casino was very smoky and the machines were very tight. People were hanging out in the halls of the hotel floor we were on and were very loud. Unfortunately there is nothing positive I can tell you about our room or the casino. We stayed one night and checked out the next morning, one day early.
By far the best casino in Laughlin,love the gaming floor,spacious,high ceilings(which help with the cigarette smoke). The rooms are nice with coffee maker,fridge,blow dryer.The food in the buffet is very good,especially love the speacial seafood buffet on Friday's only.The casino has a Mcdonalds, coffee shop (Duets),and many others.Been going here since it was Flamingo(miss the slot tournaments ).
We were on the river by day and in the air conditioning by night. Aquarius has large rooms, clean and in good shape. The A/C was too good, we were freezing the first night until maintenance came. Large casino, although we do not gamble. The location is on the Riverwalk, it's fun to take a water taxi between hotels.It's only 15 minutes to Katherine's Landing to launch you watercraft and get on the lake.We got sandwiches from the on-property Subway every day for our lunch - very convenient. Order the night before to avoid the morning line. Soft ice cream from the MacDonald's in the food court hits the spot. One night we did eat at the Outback Steakhouse in the hotel, which is as expected. Reliable, nothing to write home about, good service. Internet access was good, hotel staff was friendly and helpful. Ample parking. We stayed on a non-smoking, which was nice and fresh. One nit to pick is no safe in the room,
Had a great time! Would highly recommend this hotel to anyone traveling to Laughlin. The parking was free and easy. There is tons to do inside the hotel, and the staff was great! Room was clean and comfortable! Ten out of ten stars!
This was our 5th stay at the Aquarius. We checked in at 12:30 (they let you check in early if there are rooms available). Check in clerk was nice enough to check which "free" (we got 2 nights compt to us) rooms were available that had the best view. If you park yourself and drag your bags, be sure to ask for the California Tower (which is near the doors from the garage). (Arizona Tower is all the way across the casino from the garage entrance). We were in room 6082, which had a great view of the river, a frig, coffee maker, king size bed. There's an Outback Steakhouse inside the casino that's good, and we always like the Buffet. The do a Brunch buffet that goes til 3:00 pm that includes 2 glasses of wine, beer, mimosas, etc. There's a McDonald's and a Subway inside, too. I know the McDonald's charges about 2x as much for most of their menu than a regular McD. We actually got lucky on the slots the last morning before we left so won back most of the money we had lost the previous 2 days. Staff was very friendly. Like Jeremy at the Splash bar was super. It's a small bar off to the side, but with video poker games at the bar (to include some nickel poker machines). And the cocktail waitresses were around more than at other casinos we've been to. We were there on a Wed and Thurs night so things were pretty slow....so you could move around and find open slot games. The sports area is kind of small and can sure get crowded once NFL games starts. They are a little cheap on player's club points (got lots more points and free play when we used to be near an MGM resort). But we're not big bet gamblers, and we do get free night offers.
We stayed here already several times , but now it changed owners, it is best western. There is a new pool that is good , but if you want to get drinks and ask for a bucket of ice , which you need as it is 106 F and you want to stay for a few hours , they want to charge you $8 for this . Not good not nice not friendly and not appreciated by us . So the next time we go to Laughlin we will check out the other hotels.
We stayed there for two nights in June. First time staying there, but have gambled there several times before. Checked in on a Monday afternoon. Long check in line. Nice that they give you bottled water at check in. Room had a partial view of the river. Room was clean, beds were comfortable. Had some really fun dealers, won some...lost some. We would stay there again.
Checked in on Saturday 10th of August check in staff were friendly went down to the pool it was well over crowded for a hotel that Big the water was really murky and full of undesirable looking characters seen one or two flashing some kind of gang sign.... on Sunday the 10th of August we went down to the champagne brunch at $30 a person right from the moment we got to the buffet there was a very large woman with short cropped hair who obviously had a very bad attitude and snapped at four tourist in front of us telling them to get back in line they were obviously annoyed but should have said something we stood there for 5 minutes the place was practically empty as we got there around 8 a.m. and then she turns around and says are you guys waiting on me yes why else would be standing here you moron( is what I wanted to say to her) anyway just bad vibes from start to finish. we had planned on going back to the pool Sunday but after Saturday we said to hell with that we left the casino I suspect non-residents of the Aquarius hotel are using the pool because there is little or no security when you go in and out there wasn't even a person there checking to see if you had a room key. Definitely will not stay here again only Plus the bathrooms were clean and the hotel rooms were clean.
This is a nice place to stay. Nice place to “play”. It's quiet so you can sleep and exciting when you play the machines. Good food at the cafe. Get the River view have a good view of the River. Plenty of places to walk to, go down the line to the other casinos
During a bike trip from LA to Las Vegas, Laughlin was our 2nd stop. The Aquarius was already booked for. It's a very big hotel. 2 buildings connected via the Casino in the middle. Check In took a while, because the reception was very busy. When it was our turn the whole process took only a few minutes and was very friendly. The hotel has his own parking garage so no worries to park our bikes. Rooms are big and comfortable. As in all big hotels, there is no need to leave because the variety of food and attractions is great. Breakfast wasn‘t included but also here the hotel offers a lot to choose from. Check out was quick.
A real Casino Hotel, with full speed around the clock. The rooms have a good size, with fridge and coffee maker. Cleaning is not too good, it is below standard. There is a good Subway at the Casino if you can like sandwich.
I come to Laughlin every year with a group of friends. We always try to stay somewhere trouble free and easy. The Aquarius has always been trouble free. We spend one day on the lake and the other at the pool. The pool is always packed. There is no shade and it's not very pretty but we get a cabana which helps.
We had an awful experience here. Indifferent staff, poorly maintained facility, dodgy patrons. Stayed here 10 years ago and it was good , now not so much. Ugly, dirty, miserable place. The bed was reasonably comfortable but the air conditioning couldn't cool the room, and we were on the shaded side.
My room was broke into and my ROKU device stolen, a long with some very expensive jeans and a sweater. I was asked to vacate the property for coming out to the maids cart, with my shorts on only. At this time the Security was very mean and were go inng through my stuff, I was very concerned for my safety as security entered my room as they had been watching me exhange my laundry, sheets and linens with maid cart, and started they seen me on camera in the hallways with no shirt, and made me leave my room and 86ed me from the Edgewater, the Squarius, and the Coloradobelle. They are the same company, same security staff. In general the craps table games has a cheat board on them, and it is one of thy he worst places to gamble in town in my opinion.
Bad experiences at this hotel, went to pool area after a long drive ,had no clean towels. Manager was very rude to me for trying to get towel to dry with. Went to the snack area to let them know I need a clean towel, the guy would not acknowledge me at the pool area snack bar.SO I go back to the area were all the dirty towels were..Found some small cloth that I could dry with. The door to that area was open , I saw no signs that says keep out.Because the door was open.All the attendant was busy.I had a long trip only wanted to relax in the Spa.Terrible customer service experience.We got kicked out with my 89 year old father like we were prisoners. Management said that I stolen sunglasses. I just wanted something to dry with. Didn't not use the chase because nice lady from the pool had a extra towel.
Booked this hotel as a one night stop over. Fast friendly check in, clean room with comfortable beds and a lovely view of the Colorado river, what more could you ask for. Great hotel for the price I paid,
We had a great experience at the Aquarius. Highly recommend! Large variety of slot machines, dining options, and an awesome location. The rooms are fairly basic, but the river view is well worth the slight price difference. The staff was very nice and patient when we interacted with them. We ate at the Vineyard restaurant which I will also review.
Spent 3 nights here. We never leave our hotel unless we are going to the lake. We usually get a suite but this time we got connecting river view rooms. The kids loved it. The rooms were nice, clean and super cold. The casino floor is always great. A lot of options for food. If we were to have an issue, they are quick to address it. Great customer service. We have been staying here for the last 6 years, 2-3xs/yr and we love it. We wouldn't go elsewhere..
We've been coming for quick getaway weekends for the past year and this is by far the best hotel! You literally don't have to leave if you don't wish to! From McDonald's to fine dining, there is something for every taste! I have to say we've always been happy but they really wowed us in this past trip. I left my iPad on the bed and literally didn't realize until I was home! I called expecting the hotel to say they didn't have it. Nancy with security was able to send staff to the room to find it! This was on a Sunday and here we are Wednesday and I just got my iPad delivered! Thank you for always showing the best customer service a hotel can! Pros: updated rooms, newer beds, hot showers w great pressure! Cons: not enough time to enjoy ourselves!
The hotel is totally overcrowded, we waited 2 hours for the check-in and the pool was full of people, too. You couldn't even swimm one meter. The room is ok and the price-performance rotio is good, but it is simply overcrowded
We have stayed at a lot of Best Western's and this one is the worst. Room's need updating badly, can't adjust thermostat (not a digital) the slide adjuster doesn't get it. Can't use a luggage cart need to have a bellhop they are afraid a customer might hit someone, but I could use the motorized cart and run them over. The staff was fairly nice, but not all the staff knows they are a Best Western. Need better parking for bikes and security cameras as well.
On my trips to Laughlin, I always stay at the Aquarius (or Flamingo) Parking is easy, rooms are well fitted and "very" clean. Front of house staff always there to help and answer any questions. Last, all the food outlets have a great range to choose from. If you go have a great break...and don't gamble too much.
Upon arrival the room I had booked for was under a 1 king or 2 Queen option. We had 3 adults and 1 child and at check in I was told "Sorry this room you booked under is based on availability we only have you in a 1 King" which already Im extremely confused about, which on the BW website DOES NOT SAY anything about based on availibility which already ruined my vacation mood. Spoke to the manager that day and shrugged his shoulders and said "sorry there's not much we can do you booked through a 3rd party (BW) this particular room based on availability". Since the hotel was a "full house" we requested a roll away bed that they brought up with no blankets. Called front desk more than 4x no answer called housekeeping and said "sorry we ran out of blankets I can send sheets" you're telling me with as big as your hotel is you have no blankets ?? BS. I said fine can I have 4 sheets. Waited 2 hours. called again no answer from front desk or housekeeping. Called again a little later in regards to the sheets finally 3 hours later we got sheets from a very rude housekeeper who greeted me with "do you need these or not". grabbed the sheets closed the door. TERRIBLE GUEST SERVICE. If your a best western member DO NOT WASTE YOUR TIME. This was suppose to be a premier BW and I had the worst experience. From management to staff was terrible.
I have been a long time patron of this hotel going back to its days when it was the Flamingo. It is no longer the friendly and fun hotel and Casino it once was. I took advantage of the pay for one night and get one night free but was charged an additional amount for a river view for the first night and also for the free promotional room. The staff is no longer friendly as they never greet you or call you by name throughout the hotel and restaurant, bars and casino floor. No complimentary drink service to speak of as they hardly come around even at the tables...hardly any staff. Slots are the tightest in Nevada. Just not a happy place anymore. Couldn't get a bellman as there were not enough of them. The McDonalds is one of the most expensive restaurants in the hotel??? Really. I can go down the street to in and out or across the bridge to McDonalds and pay less.
I loved it. Beautiful view of the river. I always try to go on May 5. Celebrate with my Raza. Cinco de Mayo! Thank you for having us. I have pictures and videos, enjoying our trip. Thank you Aquarius & Edgewater.
Many choices for hotels in Laughlin and most have excellent room rates during the week. However, beware of the resort charge that is not shown as part of the published room rate. The biggest negative at the Aquarius is the restaurant offerings. You do have some of the fast food chains available in the complex, ie McDonalds, Panda Express, and Subway. The Cafe was a waste of time and money. Terrible. However, The Vineyard was a pleasant surprise. Had wine and appetizers and enjoyed it.
My wife and I stayed for two nights on this visit. This is by far the nicest hotel resort in Laughlin. I have stayed at them all. Every room comes with a fridge, coffee maker and they have very friendly staff. The pool is the best. Great dining options and very fun casino. This is a very well maintained property and Golden Entertainment (owner) should be proud. I added many photos of our visit and we will return. Keep up the great work!
Overall our stay was good. The staff were all friendly. However the rooms need a deep cleaning. The carpet didn't look like it had been vacuumed and the toilet was not clean when we arrived. I wasn't expecting 4 star hotel as this is Laughlin and most of the casinos look pretty rundown. For the price it was good and the bed was comfortable.
You get what you pay for and our rooms where comp for the two nights, Thursday and Friday. We have stayed here before and have paid for the room. Our experiences have been the same paying for the room or not. Our room was very clean, comfortable and roomy. The king size bed was comfortable and we had free wi-fi, which was ok. You get a better wi-fi if you pay a daily fee. Our room had a modern coffee maker. Overall we were happy with our room. The cable TV was standard, no movie channel and the picture was ok. Parking was free for valet BUT A WORD OF WARNING, Friday and Saturday nights valet parking can be difficult. The outside pool was great, when adult swimming was in effect, 7 to 9 am and 9 pm to 12 am. During our stay there were a lot of children during the day at the pool. Checking was long for the people who checked in after 4 pm, long lines inside. Everything in the Casino was overpriced, coffee shop, gift store and the pool side food and drink items. The McDonald's inside the casino was difficult, staff at the counters service were not very pleasant, they were overworked with lots of people to serve and had some items that were note available. I have reviewed in this site, the buffet and the Outback restaurant. The valet and the check in staff were professional and very helpful. The rest of the staff in the buffet and housekeeping were ok. To get some discounts and reward, you must have the players card. It was a summer weekend and there were a ton of children on Friday, Thursday was ok. Value was very good for comp rooms. Our room was in the California tower and on the 17th floor, loved the view and our air conditioning was great.
I've read several of the reviews and guess we just avoided many of their issues. We arrived before the Official check-in. That avoided the long lines. We checked out after breakfast when there were no lines. Our arrival date was 6/18 and departed 6/20. Our room in the California side was very clean as we found no issues at all. A spare blanket was in the room which my wife used---I like the A/C colder than her!. The elevators were clean, fast and never waited more than a minute for one. We do not like these so called "Resort Fees" as it's just a profit making fee. Since we did NOT use the swimming pool or gym, we paid for something that wasn't used--one review star deducted for that fee. Due to medical caution, I can NOT use a Community or Hotel swimming pool as the chlorine levels are not trust worthy. This Hotel has Handicapped Parking but all the spots were taken this trip. I never use valet parking due to what I have in my vehicle---it must remain locked and keys in my possession. The standard parking lot is large as I found a good parking spot. There is an indoor parking area but I feel better in full public view. Try to avoid the chain restaurants within the Hotel as they are, what they are. The Cove was OK with a great view of the river. We had two breakfast meals in the Aquarius Café as it was OK with great service. The Hotel & Casino Staff were very friendly and welcomed you to their Hotel.
My group stayed two nights. The staff, casino, and beds were great. One of the best things was the band, 80'a Daze. We danced and sang to our favorite songs. We had a great time and will be coming back to Aquarius Casino.
I've stayed and played here many times but on this visit I was extremely disappointed. We had 7 family members with us and we're excited to visit and play, however that didn't happen. The parent company has just bought the Colorado Belle and Edgewater Hotel and Casinos and their new player cards systems are a mess. We had to get new player cards and we were told we had food credits and free play on our cards, but that never happened. We could not access our accounts on the kiosks and when we inquired at the Players Club, we were told they couldn't help us resolve our problem. That's three casinos that are supposed to be linked together for their player cards and are in chaos. I'll not return. Go to the Riverside where the system, perks and play are still customer friendly.
The hotel is one of the newer hotels in Laughlin. It is well maintained. The rooms are well maintained. The staff is friendly everywhere. The casino is nice and does have smoking/non smoking sections. There are several places to eat at different price levels. The pool is wonderful. It is large but just 4 feet which is great for families. They have lifeguards who take great care to watch without micromanaging. We stayed on our way to our point and stayed again on our return. The prices are reasonable for a hotel. One point though. One of our rooms had a toilet that was too close to the wall. A large person would struggle. I made a comment and learned several rooms have the problem and they know which ones. Don't be embarrassed to ask. Be comfy.
Nothing specific, but really didn't like the place. Food at the buffet was awful and the buffet was expensive for what is offered. Server was great, but she was not the cook. They do have a Subway and McDonalds. McDonalds was way understaffed.
I had serious doubts about staying here after reading the reviews. I ended up booking two Majestic Suites and one connecting room hoping that we would not have any of the bug experiences others had written about. Brought both my mother-in-law and parents (all in their 80s). Rooms are dated but very clean and did not see one bug the whole time. Very good value even if you upgrade. Ate at the restaurants and played in the casino and everyone was very nice. Only complaint is the cigarette smoke and it would be great if the casinos would change to non-smoking!
Nice visit, everyone nice.. making reservations ok, never get an email confirmation. Check in is pretty good, never seem to have to wait long. sometimes hard to get what you ask for, certain tower, or adjoining rooms when making reservations. Its all availability on arrival. Rooms decent, view is nice. Everyone nice and helpful when you need them
This hotel/casino has always been a stop for us, because the people that work at this hotel/casino are some of the best. What is a bonus for me is that even though smoking is allowed, the casino floor is never smokey. Biggest bonus was that wife won a 1092.00 jackpot on a 50 cent bet on the big dragon progressive machine by the cashier/players club station.
I've stayed at a couple and walked through them all. The hotel is beautiful, rooms are nice and the panoramic view for $10 is worth it. Pool is nice although I will say if they want people to buy drinks there they gotta step it up...waited for 30 minutes and never got served same line for food and drinks was quicker to walk to room and back. Gambling old school would be nice to see some electronic crap, roulette etc all slots.
We stayed in the California tower, 18th floor with a great view of the river & town. The rooms are a little dated but clean. Staff was fantastic. Their buffet is fantastic. You can use a valet service to park or park your car in the garage parking above the second floor next to the California tower.
My husband and I went back to Laughlin after 20+ years. We had booked at another resort, but read the reviews, decided to stay here. I am so glad we did. Amazing resort and amazing staff. We were so happy with the upgrade, the staff and the hotel, that we have already started planning out next trip with the kids. They will be excited to jet ski and explore. We normally go to Vegas, But the Aquaris resort has won us back as guest. Thank You so much. We really did enjoy ourselves.
Here for one night only, fortunately! Easy location to find and park up in the covered car park, check in was easy too, and we were asked if we had any preference over what floor we were on, and we answered as high as possible - this in hindsight was were things went wrong! We were given a room on 21st floor, which was the river view that we had paid extra for (with a "bonus" view of Home Depot across the river too!), which was clean and as expected. We'd had a pretty long day of driving, so we went out fairly early and were back in the room by 10.30pm. Upon turning the TV off, we could immediately hear what was obviously a very very young baby in the next room crying. Now we know there isn't a great deal that you can do about a baby that young crying, but then the real noise started - there were at least 4 adults in the room and several children who seemed to be incapable of shushing the crying baby, and sounded like they were having a party, plus playing a game of opening and closing wardrobe doors every 30 seconds. This went on for hours. We found out the next day that we'd been put in the "Family" Tower. I'm a a bit baffled by this as we clearly had no children and feel that this should have been explained to us when we were asked if we had any preference if we had a low/high room. Therefore difficult to comment on sleep quality. Would not stay here again after this experience, which was unnecessary.
The Aquarius Hotel, Laughlin is an excellent hotel, it is situated beside the river where you can purchase tickets for a river cruise, be prepared if you go when it's hot as the river cruise is exceptionally hot on board but very nice to see the sights of Laughlin, you can also hire jet skis if you prefer. Laughlin itself doesn't have very much else to offer in the way of shopping so don't go expecting to have a shopping trip while you are there. We just went for 3 days as part of our road trip but did enjoy our time there, it is much cheaper than other resorts too.
We were upgraded to a river view room and yes, it was just a sliver of river but the room was very clean, beds very comfy and all staff we dealt with were great. Amber at the front desk was so nice and accommodating. Esteban was the bellman and first person we came into contact with. He was great too. I would highly recommend the Aquarius to friends and family.
Booked a river view room and was given a room in the tower further away from parking garage than a room closer to the parking garage in the other tower. . It seemed to have crumbs on and in the bed. Went back to the front dest and given a room in the other tower that is closer to the parking garage,(HIGHLY RECOMMENDED). Average room decor with big windows(don't think they open). I can't stress enough to ask for a room in the tower closer to the garage-otherwise you are walking across the casino to the other side drawing luggage or whatever,
A group visited Luaghlin for the River Run Rally and stayed at the Aquarius. The place was inundated with bugs. Even friends on the third floor had them all throughout their room and bathroom. When they raised the issue with the management, they were told that they would not have to pay if they checked out right then. It was 11 PM.
Good: The location was good and the bed was very comfy. Bad: We paid for a "River View Room" and instead received a room with a view of the parking lot and a tiny bit of river. Mentioned this at check out and they really did not care. The way the rooms are staggered is so that essentially all the rooms that are 12th floor and above (so taller than the parking garage) can all claim to be "river view" only because of the way the side of the hotel is designed. Still, the back of the hotel that faces the water is what any person would actually consider "river view." It was very misleading. They designed it thus it seems just to get extra money out of people who all think they are going to get an actual "river view", get to their room and open the curtains to disappointment. If they didn't claim them to be "river view" and didn't charge extra, people would then only be pleasantly surprised that they got a room where they could see a tiny bit of river out of the corner of their room, rather than feeling ripped after paying for a "river view" room and not getting that. To us this is dishonest and was very misleading. Do not waste your money on what they claim to be "river view." Additionally, the check in process was very chaotic and took us 50 minutes to complete, the mini fridge wasn't on when we finally got to our room and it took several hours to properly get cold after we had to mess around with the knob in the back to finally get it to work and out of the two lamps in the room, one did not have a working bulb in it. Paying $360 for two nights, I did not find these things acceptable.
I spent alot of time here when it first opened. In working for the same company we would be able to put in for room requests. Fishing, boating and all the great things that Vegas offers but at a price that makes you feel as if you're not being Robbed. The buffet is incredible and attended by a very cordial and friendly staff. I've never been dissatisfied with anything in all my visits. The NEW POOL is fantastic.
Needed to get away for a couple of days, so stayed at the Aquarius. I had a blast. It was just after Easter so it was not crowded at all. I was able to play whatever slots I felt like and not having people crowd me, plus the slots were feeling pretty loose. First time ever I came back with more money than I went with. The blackjack Avatar looking machine is my favorite. If you like to play blackjack but feel intimated by live people, the avatar is the way to go. Everyone was very friendly from the check-in folks to the cocktail waitresses. Looking forward to my next trip back.
While still value for money, especially compared to properties in nearby Las Vegas, the Aquarius could do better. The Sunset Suite with two queen beds was convenient for our needs, but the room was dated. The kitchen area looked like something from the 1980s. We found breakfast cereal under a chair cushion. The inside door closure hinge at the top of the main door had oil dripping all the way to the carpet. Some oil got onto my hand on closing the door and transferred onto my shirt. There was no point complaining. The front desk and other areas were way too smokey as others have pointed out. The new pool area was better than the old one, but it is a shame that this hotel sees the need to charge a $15 "resort fee" rather than just being honest about price.
This is centrally located on the river walk. The staff were very friendly and there are a decent number of dining options. I don't recommend this place if you have kids as there are no entertainment options for them other than a pool. The overall cleanliness and smoke smell are the main reasons we won't go back. The pool was about as ugly as I've ever seen.
Rooms are very nice but older and the upper level rooms have a great view. Quiet people in other rooms but i was staying during the week. Food at the buffet was OK. Casino was OK but i am not much of a gambler. It is not a fancy area but very nice place to stay if you are in the area.
Did not stay, but at at the coffee shop. Food was okay. Price about normal. Service was good. Casino did not let us play very long. Parking was easy. I did check room prices and a bit high for Laughlin, but heard the rooms are nice.
4 of us guys went golfing in Laughlin for a week. We stayed at Aquarius Casino and enjoyed a no-pressure week. Nice casino, nice king rooms, good food and great price. We definately will be back when our event returns to Laughlin.
This hotel n casino is one of the best ones on th strip. The rooms and hallways are not smelly at all. The casino itself is fun and has a lot of choices of restaurants. We had dinner at Outback. We had a lot of fun playing the slots and the sat night show was really good too. The only downside to the experience was the cashier at the store. She was very RUDE to my mother. Other than that this casino is at an ideal location and lots of fun!
Nice on the river, Lots of activity to watch or be part of. River taxi's to take you up and down the river to the other casinos. Great time and site seeing, the Grand Canyon is close by and a few ghost towns are near by to explore.
River view room? Yeah no. If you craned your neck, maybe! The room itself was meh. The towels smelled weird. The smell of cigarette smoke permeated everything even in my nonsmoking room. Staff was friendly enough but it was just a depressing hotel.
We arrived Friday, March 29th for a extended birthday celebration. Check in was easy the rooms were decent. Slept with AC to eliminate the smoke from the casino, got a bit chilly at times. No luck at the machines, either by myself or boyfriend. Beds were comfortable. The Cove is a great place to dine, the staff is awesome and very focused on customer service. Delicious drink at The Cove. The Buffett, wasn't worth the $$ we went Crab night and was ehh ok. Overall a decent casino and place to lodge at.
We recently spent two nights at the Aquarius and I have to say that for the money, it's a pretty decent place to stay. Check in took a while but they had several clerks and we had our keys within 20 minutes. Lodging Prices in Laughlin are a bargain when compared to Las Vegas. Sadly, hotels here have begun charging the "resort fee" and though it's nowhere near as high as Las Vegas, it's irksome, especially when you don't plan on availing yourself of any of them. Our room was on the 18th floor and while we had opted for the panorama view, we had only a small view of the river. The room, although due for an update, was comfortable. The mattress was firm to the point of being hard, but didn't prevent us from a decent night's sleep. The bathroom was fine, the toilet flushed, the bathtub drained, the water was hot and there were no hairs from previous guests anywhere. We heard no noise from the adjoining rooms, and housekeeping didn't show up too early. The casino was large but the slot machines were not giving up anything. There are several restaurants in the hotel and the two we tried (Outback and Aquarius Café) were both good. We found the Aquarius completely acceptable and would reccomend staying there.
Stayed here for five nights. Nice looking hotel. Casino very nice to look at; however, the slots here are tighter than a drum. The Cafe had a very fine breakfast with quite a variety. The Vineyard Restaurant was beautiful and had a fantastic menu. They had wonderful specials for very reasonable prices. My adult son and I had a great meal. starting with a delicious bread basket and an excellent bottle of Chianti from Italy (only $24), real Calamari Fritti, a Caesar Salad made tableside by our waiter, James who was terrific, and we both ordered the "special" that had lamb chops, garlic mashed potatoes, and a mixture of colorful grape tomatoes. On the "dark" side, the regular buffet was lousy. They had a hunk of meat, which they called a "brisket"; however, it was tasteless. My son had some lasagna but also though it was terrible. We filled up on the salad as you can't really kill that especially when you are adding your favorite salad dressing. They did offer complimentar wine, draft beer, and margaritas. The rooms were beautiful and all had a nice view. The room attendant was fantastic and tidied our rooms daily in a very timely manner. The valet service was also polite and prompt.
My friend and I recently stayed at this hotel I had buy a night get one free That should have been a sign not to stay there. It cost me a 100 dollar resort fee the room cost me 90 dollars when I could have gotten it cheaper on this sight the rooms in the adults only section were outdated couldn't get the leaky shower on had to have maintenance come up and turn on the water My bed was broken When I talked with the hotel manager they didn't even offer to move me nor explain to me when I said I felt deceive about the buy 1 get 1 free let alone did they offer to comp me The hotel rooms are outdated our room consisted of the parking garage The pool looked like you were in a prison I would not recommend this hotel to anyone and I will never stay there again I wont even give it any stars and again don't be deceived by Buy 1 get 1 free because thats not true and I was told the resort fee was already included it wasn't I had to pay an extra 100 dollar's and this was a Tuesday & Wednesday stay Shame on them..
Located on Colorado River. By far, best hotel accommodations in Laughlin. The hotel has two room towers. One for families and the other for adults only which we appreciate being a senior couple. Many attractions within a short driving distance. We receive comp rooms and go every year.
Been going here for years but they sold out and now the stingy William Hill sucked out the drink tickets for 20$ bets right in time for March madness. Machines tight as hell and good luck finding a cocktail waitress. Bring plenty of supplies if you want a drink... might as well stay home and bet online... two stars for the decent rooms and aaahhh... good luck casino workers and God bless you... won't be back.
I stayed in Laughlin for 1 night on a Road Trip from LA to Las Vegas as I was visiting several places en route. The only reason I've given it 4 and not 5 is because of the overpowering smokey smell in the Casino but I have no complaints about my room at all, it was great. I was on the 16th floor so had great views of the Colorado River and the other Casino Hotels. Bed was super comfy and room was well equipped. Had a bit of a problem finding a space in the car park and it was quite a long way to drag my case but apart from that I had a very enjoyable stay. I enjoyed a nice walk along the Riverfront in the evening and check out was quick and simple. The hotel was very busy so is obviously a popular choice.
Rooms very nice and clean. Nice option swipe daily room service for cash vaucher to restaurants. Casino was ok, but lots of options around, like the Riverside. They have bowling, bingo and a theater. I would go back.
Room was comfortable and clean. Casino floor is a bit smoky. Employees are all very friendly and helpful. Breakfast and lunch at The Cafe was very good. Nice pool area and again very clean. McDonalds located at the hotel ...surprised that it wasn't very clean.
Ruined a new dress shirt Frist thing. Got oil off the door while hanging up dress clothes. The door closer was leaking oil and it was running down the door. Still no exhaust fans in the bathroom Carpet hasn't been changed in at least 15 to 20 years O they did put a fridge in the room but they have never dusted around or behind it. I found out the hard dropped some papers and they fell behind it There is enough dust behind and under to grow tomatoes The main casino door didn't work the whole time I was there and no one was trying to fix it Food has gone down hill bad in the last ten years New owners only interested in making a profit Raise the room rate and add a resort fee But look at the bright side you could get stuck with the Colorado Belle the Pioneer. or even worst the Edgewater
The front desk staff is friendly and efficient. The room quality was awful. There was a musty smell in the room. I don't think the ventilation works well. The sheets did not feel clean. The bathroom was not cleaned well. There was hair on the floor. I had my clorox wipes so cleaned it myself. The buffet was also terrible. I will not stay here again.
We were here for an overnight trip from Phoenix, stopping at Oatman and Lake Havasu City on the way. It's a great value - super price (but note that a resort fee will be added when you arrive). It was attractive, rooms were very nice (see photos) and updated. The in-room coffee was good and it had a refrigerator (without a freezer). We were on the fifth floor, and our view was of the parking ramp. Higher floors weren't any more expensive, so stay above the sixth floor if that's an option. There's free parking, but no breakfast. Plenty of restaurants (including McDonald's if you like fast food) are in the casino. WiFi worked well. Surprise - there was no soap or shampoo. A call to housekeeping and handfuls were delivered. We walked around the Riverside and found it to be old and dated. We'll stay at the Aquarius on our next visit.
The Aquarius is a very large complex overlooking the Colorado River. The gaming floor is one of the most popular in a city not known for offering good odds for slots players. On arrival, guests cannot park near the entrance long enough to check in. The choices are: wrangle with officious valets, or go to the distant parking structure (which is free) and lug your bags back to the lobby. Front desk staff are friendly and helpful. The checkin area is on the gaming floor, so to sign in you must walk through the gaming area with all your gear.Rates are low, but be sure you understand the hotel's cancellation policy. Our room, on the 16th floor, boasted a lovely river view, well worth the extra few dollars it cost. Furnishings are dated and worn, comfortable seating not available, and the lighting is poor. Forget reading. The Aquarius has been purchased by Best Western and has been placed in what the company calls its Premier Collection. Look for BW to upgrade the place and change the fabric of Laughlin.
We stayed here because we were visiting family, so this is about the hotel only. The hotel is dated, definitely needs to be refreshed. The mattress was very uncomfortable. No information was provided about hotel amenities, we had no idea where the pool was. They do not have any sort of business center for computer access. The buffet was very expensive and the food was not good.
We spent the night here on a road trip from Iowa to California. Very large room with two queen beds. Desk and chair, dresser and a separate oversized chair. Room was clean and more than adequate. We upgrade to a room with a river view, it was dark by the time we arrived so probably not worth the extra. Had dinner at the Outback Steak house in the casino. Up and on the road very early the next morning. We would stay here again. .
We usually stay at the Tropicana when visiting Laughlin, but this time we decided to switch it up. The room we got was a lot more spacious and up to date than the Tropicana. The staff from front desk to housekeeping was extremely helpful and made our stay enjoyable. We only ate at the café once during the trip, but the Duet coffee shop was a must stop every morning. Killer Chai Tea Latte. As far as gambling goes, the locals we talked to were spot on when they said these were the tightest machines in town. We won next to nothing, but the Tropicana was more than forgiving. We went for a golf vacation, but the Aqaurius does not have a golf package program like some of the other hotels on the strip. Overall, the hotel was a very nice stay and we wouldn't hesitate to stay here again in the future.
Great hotel in the center of lauglin.rooms were spacious and very clean.The view from the high floor rooms is great.Dinner costs 20 dollars and has a very large selection of foods.The room price is very affordable.If you like driving las vegas is a 75 minute drive that is very relaxing on us 95.would definitely reccomend it
Hotel reviews Aquarius I didn't choose to stay at this hotel, it was chosen for me for a work trip. I was unimpressed, overall. Check-in took longer than it should have, only 2 agents at the desk and several people in line. When I finally got my room key, I went all the way up to the 12th floor only to find out my key didn't work. Back down I go, and there are 6 people in line, so I have to wait again. I tell him my key doesn't work and he says “your key doesn't work?!” as though I'm the one responsible for the error or maybe making it up. After a few minutes he admits he wrote the wrong room number on the card and the first room was actually occupied. Awesome. So I go back up and get into the room. Overall it's ok, though there were hairs all throughout the bathroom and dirty smudges on the pillowcases (photo attached). Thankfully my room didn't reek of cigarettes or pot because the whole casino stinks of cigarette smoke and the hallway and elevator smelled strongly of pot every time I was in either of them. The only good thing about the hotel was within walking distance to the dollar store so I could buy bottled water and it's also close enough to walk to In N Out.
We have visited this Casino many times. We stayed comp. All good, front desk friendly and there was no wait line. Room was ready even though we arrived early. Our Valet service was good. Casino was smoky, but our room was not. (Thankfully). Excellent food at the outback and comp beverages when played at bar our blackjack.
Hello, I just checked into the Aquarius Hotel and wanted to submit a complaint about my horrible Valet and Check In experience. The Aquarius should be ashame of themselves only staffing 2 valet guys for check in when there were over 15 standing in a line next to the valet box to get ticket. So me and my daughter were standing in the windy cold weather for over 20 mins with lots of heavy bags and nit once did the Bellman offer assistance. Then after finally getting our ticket we go to check in with the agent. I asked her once she pulled up my reservation that i wanted to pay the Resort Fee in cash and incidentals on CC like i always do when i come here. She then tells me she can't she has to hold everything on CC then when i checkout i can inform agent to pay in cash. I then stated to her that's a lie i work FD at my job and am able to do that for guest and i asked her to pull up my future resverations here to see that i always pay caeh for Resort Fee. She then gives me this clueless look and at this point I'm frustrated because its now been 30 mins since i arrived and still not checked into room, so o then ask to speak to manager to voice my complaint about valet and now check in. So now I'm waiting another 5 mins for her to talk to manager then him come talk to me. I voice my concern about Valet and check in process and all he could do is say I'm sorry and nothing else no empathy or concern about my experience just gives me a complaint card which he stated i can turn into him after filling out at desk. I looked at him now very fustrated and stated are you kidding me I'm not filling out a comment card i ask for a manager for a reason. By this time my friend comes to the desk because she's been waiting on me and i told her i just wanted to leave because of the horrible experience. After she talked me into staying the manager explained to agent i could use cash and showed her how to do it. Which she should have ask him orginally verses telling me no. This is the worst experience I've ever had here or any Hotel me and my friends/family come here all the time and always are provided good service buy not today. I like coming here to play in the Casino because i luv Aquarius and Strats slots. After today i have to think about coming back here again after this horrible experience. Also last thing i tell agent i don't like connecting rooms because i have children and don't want in other room complaining about noise. Guess what she tells me its not and tgen i get to room 14-022 and its an connecting room. I called down to FD to add that to my complaint but again i got brushed off and they acted like they didn't care. Pleas have someone from corporate reachout to me that would be appreciated thank you for your time.
Okay, so if you're a smoker you can possibly ignore this review. But if you're not then stay away! Our supposedly NON smoking room was old, tired, and stunk of cigarettes. I called down to reception, thinking we had been given a smoking room in error. We hadn't. All she offered to do was 'send housekeeping round with some air freshener '. Given I have had asthma in the past and this is one reason we are both so vehemently non smoking, the last thing that would have helped was this. I don't actually believe California Tower 14098 (this is a more expensive room with river view)is a non smoking room at all (see photos of some of the ashtrays and matches around the room). There were clear signs to say no cooking but not a single one against cigarettes. Had they apologised and offered to move us, all might have been well. But to be dishonest like this was unforgivable. It's 5am now. We have both felt sick most of the night. If you don't want to sleep in an ashtray, avoid!
This is the second time I have used this hotel. Good location parking is fair if you do not use the valet parking. room rates are a bit higher than they should be but that's just my opinion. Rooms are clean and spacious the elevators are fast and convenient The view on the East side of the Colorado river are great The view on the west side is the parking garage.
Plenty to see and do, even if you don't want to gamble much. Lots of places to eat and plenty of attractions within a short walking distance. Rooms are very nice, all the restaurants offer excellent service and quite reasonable prices.
Very nice casino resort with everything you need in one place. rooms are a good size, clean and nicely decorated. Some rooms have a great view of the Colorado River. The casino has plenty of slots, video and table gaming to suite any gamblers desire. Several brand name restaurants plus a variety of coffee and sandwich places. The buffet is awesome. We went to the Sunday brunch buffet and there was everything from eggs to escargot available, not to mention all the campaign you could drink. Overall a great experience. Will be going back soon.
This was my first trip to Laughlin in five years, and I'm glad I picked the Aquarius to stay at. Some of the other properties are not being maintained well, and the deterioration really shows. The Aquarius, however, felt modern and inviting. The room was very spacious with floor to ceiling windows. Based on the design of the window, I believe every room has a partial river view. The bed was very comfortable. The buffet at the Aquarius is top-notch. Stay for the Sunday Brunch or Friday Seafood buffets if you can. Only two downsides to note. First is the hallways could use some upkeep. Our room had multiple black shoe skuffs from being kicked. The other is that if you are looking for lower table limits, you may need to go offsite. Aquarius does not have the lowest limits in town.
Unfortunately, it was not what I was expecting. The Hotel is outdated, OMG the beds are horrible!!!!!! I was glad to come back home and have a nice sleep. The customer service is “ok” try the buffet and:or the cafe the. Food is good and the services is good. Will I come back to this hotel, probably not, but it was nice to give it a try.
Refreshing to have such a friendly staff to greet you and be so pleasant and attentive to your every need throughout the entire stay. Hotel GM Sean Hammond is hands on with every detail and accessible. Never had that before! He made sure that our stay was unsurpassed! Vineyard Restaurant was excellent. My whole experience was wonderful and will always be my go to spot in Laughlin.
We were greeted at the hotel by a friendly and helpful staff. However, the hotel seems worn out and in need of refurbishing. Parking is good, as are the restaurants. The view from the upper floors is great.
This casino is absolutely beautiful sitting along the Colorado River. Easy walk on the boardwalk from Don Laughlin Riverside you can check out all the casinos and then take the water taxi down to Harrah's. The bar is beautiful with blue lights around the ceiling. From the carpet to the chandeliers it is absolutely beautiful and very big with tons of machines!
Whether or not you're a gambler, stay here for the river views and friendly staff. Front desk and bell desk were exceptional. We only stayed here one night on our drive through and are not into the gaming scene but we did try the buffet, which was rather disappointing. Not enough variety of vegetables or salad fixings; meat dishes were lacking in many respects. Rooms are very comfortable; no complains in this area whatsoever!
Promised luxury room, ended up with far from luxury. Dirty, smelly room with leaking water. Hotel staff seemed more interested in taking our money than making us feel welcome. Will not be staying there again, by the way, house keeping walks into the room without knocking when you don't expect it giving you quiet the scare.
Stayed here 3 nights for winter vacation.Nice room at a decent rate.this place is oriented to customer satisfaction.Dont waste your time going to the tropicana,its old and tired.Nice live music in the splash lounge,no cover or drink minimum.use the valet and bell service,much easier
From our valet when we arrived and the bellman Chuck...did not get everyone's name to check in and check out America our visit was great. The room and view were great only glitch was we had no creamers or sugars called down to housekeeping and in a few minutes was brought a bucketful of coffee and adminities .
I have been on hold for 45 minutes attempting to change a reservation made using a comp. The phone number I'm using is the same number that I used when I made the reservation it was answered promptly at the same time of day. When my call is answered I will cancell the reservation rather than modifiying it. This poor customer service is unacceptable. I have stayed at Aquarius before, both as a paying customer and with a comp. NEVER AGAIN.
This place is pretty much what I expected when booking a room for $75/night at a casino in Laughlin. Yes, it is a smoke-filled casino and the rooms are not a suite at The Venetian. But there is plenty to do, the rooms were fine and clean, and I had fun without breaking the bank. You just have to set your expectations correctly. Pros: I found staff (front desk, tables, sports book and restaurants) to be very friendly and helpful. I was actually quite impressed with the overall customer service of the place, by far its most redeeming quality. There are plenty of restaurants and the food was good everywhere I ate. Easy to sit down at a table (even lower limits) or make a bet at the sports book. Parking was free and plentiful. Low-ish resort fee. Cons: Only two negative experiences to mention: 1) Sports Book was unable to get a few games I wanted on the TV's. I wasn't asking them to change from one game to another. There were several TV's on FS1 postgame (NBA) and one that even was just showing the DirecTV logo. I asked if they could put on a couple of the late NBA games that day, and apparently that was way too difficult of a task. It was disappointing that I couldn't watch a game I had bet on because they couldn't figure out the channel changing situation, so instead I watched the DirecTV logo. 2) The blackjack dealer Connie C was unbearable. Luckily I only had her for a short run. She was selling people at our table her tee-shirt making business, as well as few other ventures she is currently engaged in. She actually stopped dealing to exchange contact information. She also was questioning everyone's plays. I get that a dealer may confirm that someone wants to hit a 16 or something, but she needs to just let people deal the cards. Overall she really rubbed me the wrong way and I would leave if she was dealing my table. Great employees: Betty the dealer, the dealer from Texas (great accent), the hispanic blackjack dealer with a great mustache (sorry, can't remember his name). America (I think that was her name) from the front desk, and the 2 older gentlemen from the Sports Book. Those employees made my trip fun.
Stayed there for a night while traveling. Price was pretty good but that was also before I found out on my credit card that they added a $16 resort fee. Had a small moving van and couldnt figure out where to park, so went though front and asked a valet where to park and check in. He said we could park on curb and check in was inside the doors. although nothing pointed to where check in would be. We parked on a curb only to have another valet come and say we couldnt park there! Long story but we ended up having to park in the back of the self parking area, again not marked and walk all the way back to the entrance. Once inside the smell of cigarette smoke slapped you across the face. I laugh that they have a smoking are and a non smoking area. It is all in one big room so in essence it is ALL a smoking area. Ate at the Outback which wasnt very good and charged outrageous prices on drinks considering you could go out on the floor and get them for free! Went up to our room and noticed the carpet looked old, out dated and extremely ugly. Room was ok, decent size, still a little outdated but the only shining spot was the bed. It was actually one of the better hotel beds I have slept on so that is what saved their rating at 3. Next morning we had coupons for their breakfast buffet. Even at 25% off it came to over $50 for 4 people, but I will say it was one hell of a buffet! It wasnt just breakfast food it was pretty much a full breakfast, lunch and dinner buffet including mimosas and other drinks.
nice, comfortable rooms, no resort fee, no parking fee, no internet fee. great atmosphere on the banks of the Colorado River. relax and enjoy laid back lifestyle with great entertainment from big name talents.
Excellent stay. Large room with very comfortable beds. The room comes with a coffee maker and fridge. I have stayed in all the hotels in Laughlin and this is by far the best. Very friendly staff. Great dining options. I will return. Photos added.
This property continues to improve. We make this a destination stop on our annual trip to and from Seattle. Each time I notice something better than the last visit. Rooms are affordable, modern, and comfortable. Customer service is friendly and helpful.
The Aquarius upgraded all the rooms several years ago and the room quality is still very nice. The rooms look as advertised. I stay here 2 times per year and the rooms are always clean (or if I ever have a problem they fix it right away). So, I will say that the Aquarius is your best bet if you are looking for a clean, high quality room. One complaint I have about the Aquarius is the check-in line can be long and slow. I hope they will install check-in automatic kiosks in the future. On the other hand, check out is easy. You can check out using the TV or they have a key card drop box. I stay in this hotel for business to do business in Bullhead, City. So, I can recommend that this is a good hotel for business. The free internet is a little slow, but they offer a faster speeds if you are willing to pay more. The King room has desk with a good view of the TV. They also have a coffee maker and a mini refrigerator. The hotel does not have a coin laundry, but there are several nearby. There is a convenience store next to the hotel if you want to grab some cheap drinks & snacks. If you are just going to gamble, then buy their lowest cost rooms. However, I recommend paying a little extra for a Panorama, Strip View, or River View room so you can enjoy the view from a higher floor. The windows are ceiling-to-floor so the views are incredible. Finally, I tend to be a "clean freak" when it comes to hotels. And, while I can confirm the Aquarius is clean I should warn you that they have a dust problem. Sometime you will see very light dust on the tables/night stands. I have confirmed that Housekeeping dusts the rooms every day... but the desert is a dusty place so they are not able to keep it dust free.
We frequent Laughlin and Lake Mohave. We had too many bad experiences at the Edgewater so tried the Aquarius. Loved it. Nice selection of foods, bars and desserts. There's a place to unload the boat and truck near the check in with bell service. The pool was great and reserved a cabaña for the summer. We use the hotel as a home base for our boating trips. The Aquarius serves all our needs. The boat and RV parking is across the street so there are not people walking through the lot for no reason. Since we have teenagers who use the pool, McDonald's and the dessert shop; it's nice to see security walking the floors and hallways.
I am so sad to write this review in the apparent off season. We frequent Laughlin often as so cal residents and normally this place is amazing. Going in December.. well not so much. The buffet is closed. It would have been nice if someone of their website mentioned they were closed in the off season. We got a room on the 17th floor, the ice maker was broken and a was our fridge. Check in was fast, and that is about the highlight. The tv in our room was not antiquated Han the 42” I bought 11 years ago. Not that anyone comes to watch tv, but at the end of the night it's a nice touch. Not so much here, just plan on being on your phone instead. We had to go to the riverside casino for the crab dinner buffet because this one was closed. Super sucked. All bad items aside, it's still the best hotel in Laughlin. Would have been nice if all details about closures were divulged prior to coming.
We've stayed here a number of times and even recommended it to others but this time we were disappointed. We intended to stay for 5 days but after one night we check-out. The heater was set for summer which means it wouldn't go above 65 degrees. The temperatures were a low of 29 and high of 54. The stopper in the sink wouldn't hold water, lighting was very poor and the furniture was badly scared. The mattress was so bad where people sat on the edge that we felt like we were rolling down hill. We had to turn the mattress and still it wasn't good. We will wait until Aquarius up grades their rooms before staying here again.
Stayed many times and always have a great time. Staff, property and restaurants have all been awesome. The rewards program is very generous. Love the option of foregoing room cleaning for cash credits.
The room had a nice view and the bed was comfortable. We liked the river walk that was accessible at the back of the motel. The plumbing needed some updating- leaky faucet. We enjoyed our stay and would definitely stay again.
In November, I stayed for 8 nights ar the Aquarius in Laughlin. Although I have stayed in fancier accommodations, this place is always consistently good. Staff are friendly, easy And close parking, good security staff, very decent restaurants, The elevators are excellent and fast. The gambling could always be better, however is also OK. The hotel prices are always very good, and comps and free play are excellent for repeat customers. I recommend this hotel and resort strongly as is very convenient location,and a great overall business.
What I didn't realize that in slow season a number of the restaurants in the hotel would not be open. Other than that, the rooms were very spacious, clean and comfortable. The staff on casino floor and in the breakfast restaurant were very good. The upper floors hallways were somewhat dated.
we had a great time start to finish. The hotel itself is clean. and updated. Great views. A couple of the restaurants we being redone and they were out of most tap beers and no IPA's. the sportsbook is no smoking and was very clear and updated. Good job folks, we will consider you again.....
The River view rooms provide great views of the surrounding area which was fantastic. Issues with room were carpet not vacuumed, toilet paper holder came off wall and hotel needs small maintenance with lighted buttons out. Pillows too firm so your head tilts forward. All pillows seemed to be same. Security woke us up both nights banging on doors with drunks and lots of arguing guests. Pricing of most things is very affordable especially if you are used to Vegas. Food is about half the cost as well. You can play more with many penny slots and machines so its a bit more fun. Staff looked angry most of the time yet the guests seemed friendly and happy. Get gas in Arizona across the river (Sams) as price is at least 1 dollar more if you get near the hotels in NV. The outlet mall is terrible and not much there. Aquarius looked good at night and Christmas decor made things cozy. Water taxi was nice and made things easier also avoiding the late afternoon/evening bug swarms near the Riverwalk. Do the walk during the day, its enjoyable and has a few themes based on the hotels.
Last minute whim “Let's go to Laughlin” we tossed a coin on where to stay. Good choice very friendly staff nice comfortable room. Great sandwich in the cafe a couple of hrs on the slots and a great nights sleep very enjoyable stay Gina won a little and I broke even. We really enjoyed the stay.
Stayed 2 nights over Thanksgiving. Check in had long line but moved quickly. Room was clean and modern,comparable to a Holiday Inn. Casino has all games, mostly $5 tables, some 3-2 blackjack and 345 odds on craps. Nice non smoking sports book. Hotel has a Mc Donalds and Subway, a good buffet and an Outback and Italian resturant I did not use. Staff very friendly, location perfect. They just built a new pool overlooking the river but it was too cold to try. Will come back and stay here again.
The casino had a lot of fun slots and they let you play for a long time on a little amount of money. I love Heidi's Beir Hause. (I'm not sure of the spelling.) On my second pull I won 40 free spins! I love free spins!!!
We booked two nights midweek. Quick, easy check-in with a friendly, cordial staff. They offered a $10 discount if you forgo daily housekeeping which saved us even more money. Be aware that keeping your "do not disturb" sign on the knob during the day will subject you to a visit from security guards. (They said this is what the Las Vegas shooter did.) Upon entrance, we were accosted by a bug hatch that was going on - once we went through both entry doors, however, the bugs disappeared. The motel is very well kept - we stayed on the 8th floor (BTW: we discovered rooms on or above the 8th have the best view.) We gambled both nights at the Aquarius and the casinos on either side. The slot machines were pretty greedy until we discovered that playing the minimum bet across all lines was actually paying much better (albeit slower). Drinks are well-priced!
I come down here for a tourney every year. I main hotel for the tourney is the Edgewater next door but this hotel is nicer. The thing that urked me is the constant smell of pot on the floor ( it was a non smoking floor) I complained to security, but as you know it is tough to pinpoint what unit it would be. Anyway this is what you get when you were in laughlin. I will say the front desk staff and the bell staff were spectacular.
We stayed at here for 3 nights. Had to be moved the first night because of cockroaches. They have coffee maker in the room. Does not say anywhere that they charge $19 for one pod. I will never stay there again
Front desk and valets were friendly, but that was it! Rest of staff was unfriendly, bed was rock hard with dirty sheets, and room had leftover food on floor. Will look for a different hotel next year.
This hotel is for smoking and non smoking people. As you enter the doors you have the casino in front of you and to the left reception. People are allowed to smoke in the casino and there are designated area where you are not able to smoke. The bedrooms are big and pleasant and have wonderful views from your room. They have smoking rooms and non smoking rooms. They have the diners within the hotel and there is lots of friendly pleasant people. They also have a Gym, swimming pool, tennis courts and you are able to go out the back and sit and look across the river at the back which is beautiful. There is a shopping mall across the road.
First visit to Laughlin and we were on a budget. Plenty of places to eat right there for every budget. Loved the slots and a great variety. Cocktail waitresses were always around and friendly. Had a great time and enjoyed a little time swimming in the river from the other side. Just take the free water taxi over.
We stayed for just one night on our way to Prescott Valley Arizona. The check-in line was long however, it moved quickly and we were checked in within a half an hour. The room was clean and spacious with the all of the amenities you would expect. We went downstairs and ate at the Italian restaurant. The food was excellent but on the pricey side. This hotel has several restaurants that can accommodate any budget. My husband and I played the slots, blackjack, and craps. I found the atmosphere the casino pleasant and the staff is very friendly and helpful. Well we didn't win anything playing the slot machines, however we came away with a couple hundred dollars on the positive side from the craps table. Our room rate was particularly low due to the time of year. Including the resort fee it was about $65. I would recommend this hotel to anyone traveling through Laughlin.
Lovely hotel in a great location. Shopping outlet centre across the street. Great food all around and wonderful casino to enjoy and possibly win a few jackpots. Rooms are very spacious and quiet. Great place overall.
I really enjoy gambling here when I travel to Laughlin. It seems like the slots are more loose than the other casinos, and they have the newest titles. I will continue to keep coming back to this fun casino.
We have enjoyed this hotel in the past but this time the coffee shop was so expensive! $18 entrees and above seemed ridiculous. Then our room has a faucet that dripped and I could hear our neighbors talk so loud I thought they were in our room! The front desk talked us into waiving our maid service and we thought we were getting 2 $10 discounts for our 2 night stay only to find out it was one. It was not explained to us that way.
We had a great time here, rooms were modern, coffeemaker in room, fridge ( that wasn't full of their stuff ). Everyone very nice and we had a great time. Only really down side was the river fly swarms all over near the river but that had nothing to do with the hotel. They were everywhere.
I go to Laughlin at least yearly and usually stay at the Aquarius. I told the young man at the front Desk that when we checked in and that we were Best Western card holders. He assigned us the worst room I have ever had overlooking the parking garage on the 6th floor. Smoke thickly shrouded the elevator lobby in the California Tower. No effort seemed to be made to control the Millions of bugs that invest the Colorado River bank each October. And they moved the pool from the middle roof where there were few insects to the river bank, How very smart was that? The furniture in room 6123 was beaten up and poorly maintained. Stains on the chair. Next year I think it's time we looked for a new Hotel.
This casino resort is mainly for senior citizens. I was here with my husband and 24 year old daughter. We tried a few slots for fun. My daughter was asked to show ID - she showed her drivers license, but was told that unless she had her passport with her, she must leave. Being with her parents, sober and well-dressed was obviously not enough. I totally get that she looked young compared to all the over-80's there. We had booked expensive rooms that had very nice views of the river.
The rooms are starting to show their age and hopefully will be spruced up in the near future. Mattress was okay but the pillows were uncomfortable. WiFi was poor. The TV was disappointing. The front desk has been consistently slow on multiple visits. The check-in process was better several years ago. Valet service declined too. Poor dining options.
Enjoyed our stay. This was our first time in Laughlin. Parking very easy. The check in was quick and so was check out. The staff was very nice and attentive. Our rooms had a view of the river. Our rooms were very clean, beds very comfy. The coffee maker was amazing real coffee not the instant yuck. The pool was nice and clean. Our only hiccup was the insane amount of flying insects. We would stay again.
We stayed in the California tower and had a partial view of the river. The room was clean and quiet. We stayed on floor 8 which is non smoking. The elevators were available fairly quickly. The room is quite large and a good value.
Facility is ok. Staff lethargic no one seemed to have any energy for a place selling fun... to add pain, AC in room was not cooling in room and we discovered that too late in the evening to move. I was not impressed with this facility compared to the other in the area, but it had long lines of cars to get in so gave it a try. Real bummer came couple days later when checking credit card statement... they add a $11.25 per night fee to each night which really erases any value from their advertised price. When called they claimed it was on the website and was in fine print of sign in process. Stayed at two other locations in Laughlin this trip, suggest you stay at others and visit this one or be ready to pay the added fees.
Clean room, comfy beds, square table for two with chairs, refrigerator in room. Corner windows. Tub/shower combo. Smokey casino. Didn't see any big winners. River view is the best. Older decor, neat, clean. Several fast elevators.
We always stay here when visiting Laughlin. Each room has hair dryers, refridgerator, free Wi-Fi. Rooms are always clean and the staff is always pleasant and helpful. We always look forward to our stay there. Excellent choice of restaurants and centrally located on Casino Drive. Try the Buffet on the River and the coffee shop, both serve great food.
We booked a room here for an overnight stay on the motorcycle to hit Hoover dam, then Oatman. We are LV natives. The room just had a smell to it. As did the hotel hallways. This place has seen better days. Not a disaster, but dated and just doesn't seem clean. Okay, I suppose for an overnight stay.
I had written a review of this hotel last year in November and had given it a four star rating. Our last visit in July 2018 was a great experience. The staff were all very friendly and accommodating. I realize that the check in process would take a little longer being that it was summer and a holiday week. The Bell staff and valet were all great and greeted us with a friendly smile. The front desk staff was very welcoming. I want to give Lauren at the front desk a great thank you. She also acknowledge us immediately. Being a front Office Manager in the past, I feel she has the people skills to succeed in this industry due to her excellent customer service and professionalism . Thank you Lauren also for a great view and we were able to watch the fireworks from our room. The service at the Front desk has change since our last visit in October. The first year I felt they were not very welcoming or friendly but the service has improved immensely. I did notice one agent having an issue with a customer. I believe his name is Alvaro. He was very patient and friendly with the difficult guest. The supervisor himself also tried to help the guest and acted in a professional and friendly way. Great job on improving the guest service experience at your front desk. The service at all three restaurants were great and we had no issues. Our favorite meals though were at Vineyard, which we tried for the first time. The woman at the front of the house was great. She was able to seat us after a few minutes even though there were reservations. Our server Tina was great. She was professional, fun, and full of smiles. She was very attentive and helpful. Our meals were deliscious. In fact due to the service and food we ate there a second time. The view from our table was very nice. Thank you Tina for you great guest service and great attitude. Overall we had a great experience due to some memorable experience with staff. Lauren from the Front Desk and Tina from the Vineyard and a few others made our stay comfortable. Overall our guest service experience was great. Your now our Hotel Choice in Laughlin.
This is solely a casino review. (Unfortunately, my extensive slots experience throughout the West gives me considerable street cred. ;) ) This is probably the nicest casino on the mini-strip. Spacious, roomy, good variety of machines, many dated, yes, but many new ones for today's immersive gaming experience. I've frequented it (way) more than once. Does seem their service fees are higher than elsewhere. Now to a defining experience. I approached the cashier (you know, the person with oodles of cash on hand!) to exchange $5.00 worth of quarters into bills. I was informed that it cannot be done and was directed to the coin-counting machine nearby -- that takes a percentage. (What the!?! I'm not PAYING a machine to count coins, nevermind 20 quarters in palm of my hand!) The cashier could-would not change coins into a bill. Ridiculous. Unreal, in a casino of all places! So I walked next door to the Edgewater, where the cashier exchanged coins for a bill, no problem, no issue, no machine with a fee. In the innumerable casinos I've visited across the West, this is the ONLY one that would not exchange coins for paper -- and requires the guest to do so for a fee. Details matter; details are what I remember in choosing where I bring my dollar. Adios, Aquarius.
The front desk staff was not friendly at all, not to me or my husband. We were a little lost at the beginning and they were very condescending that it made us feel stupid for asking such questions. The bell boys and valet people were amazing. They were all very friendly and accommodating. All in all, after visiting all the other casinos, Aquarius was the nicest. Just please provide some customer friendly service to your front desk staff. The wait staff (two of the young gentlemen were not friendly or cordial at all the night we had dinner at the buiffet. Windows. Everyone was complaining about the cold temperature, I did not like the energy or environment. The food along with the dining area and staff were all COLD!
The last time I stayed at this hotel/casino was a big get-together. The entertainment was great as everything is within walking distance with majority of hotels overlooking river. The division of adult tower as well as children is a great idea for those trying to avoid children. I personally enjoy their variety in the buffet that is offered at Aquarius.all in all I am very pleased here.
Last minute diversion from our set itinerary bought us to Laughlin Nevada. Stayed at Aquarius and am glad we did. Had a great night. Fantastic staff in casino and our room was excellent. Beautiful setting on the river. My partner and I loved it here, we had s great time. Thanks Aquarius, we will bypass Vegas next trip and stay here.
Treat their guests like crap. Horrible service, horrible manners. Security guards have some sort of god complex and think they can treat paying guests like they aren't even people. Will never stay here again.
Very nice hotel , rooms are nice and big and clean , starting to get outdated a bit but nice. Lots of food choices to do. The casino is big but if you don't smoke you will after setting there , hint better fresh air flow in there.
I booked a Friday and Saturday night stay on their website. They offered a "special bed and breakfast" deal. It was supposed to be a $20 per night credit for breakfast. I ended up paying $72 more than if I booked just the rooms! They failed to mention the prices of the buffets! The Sunday breakfast buffet was $60! The measly $20 credit was rudiculous. Buyer beware for their "bed and breakfast" special!!!
Our stay started out on the wrong foot with valet service but once we got past that it was great. We actually extended our stay. Casino had good payouts, cocktail service was always there, rewards staff went above and beyond as we were given free play credits and actually won playing for free. The room was perfect, view was great, just wish they had microwaves in the room. Will definately be back.
We have stayed at the Aquarius hotel and casino many times over the years. On the + side, they offer nicely furnished rooms , great views, and assorted dining choices. Located inside the casino is a Outback Steakhouse & Panda Express as well. They offer free Wi-Fi , in room coffee makers and a refrigerator. On the - side, there were no in room clocks, and housekeeping needs to be better and actually " making beds " as a requirement ! Other than that , the stay was nice and the rates are affordable, along with nice views !
I was going with my girlfriend so I wanted something a little nicer so I paid a little extra for a newer resort in Laughlin (Aquarius). There were a ton of kids, which is fine, but if you're paying a higher price and expecting something a little nicer then Aquarius is a bit over-priced. - Also, the way the hotel is slanted, you actually don't get a good view of the river; you actually get a view of part of the river and part of parking garage. It's NOT worth paying the extra for a room with a view. - On a positive note, the jet ski rental in front of the Aquarius, Rocky River Adventures, is very good. Prices are below other jet ski rentals in Laughlin, and very easy and no hassle customer service, and it's docked right on the river so you just back the jet ski up and have fun 2 - 4 hours!
Two night stay last week of August, 2018. Business was slow with school having just started. Room and hotel seemed very clean. Everything in the room worked with good shower pressure. Bed was not the most comfortable that I have had but was satisfactory. Good coffee maker in room with adequate coffee pods. Staff was courteous and helpful. Good elevator service. Buffet had a good view of the river but was not very good. It is really difficult to keep a buffet fresh when it is open for many hours per day when there is not much traffic.Did not eat at any other restaurant except Mickey D's because I wasn't there very long.Casino was comfortable with good cocktail service, good video poker and comfortable seats. Laughlin is not Vegas; not much going on which many might consider a plus. If you are in Vegas it might be worth the 1 1/2 hour drive for a night or two.
This was our first time visiting Laughlin and it won't be our last. We snagged a great deal on wotif for the Aquarius in Laughlin. A super speedy check in and we were allocated a room in the California tower on the top floor. We had a great view out to the Colorado River and over to Bullhead City. Our non Smoking room was just that, in the hallway you could smell a slight smoking smell but in the room there was nothing. As this is an older hotel the rooms were massive. Easy walking access to the hotels !
For someone who is new to visiting Laughlin, I'm so glad we stayed at Aquarius Resort and Casino. They know how to treat you and you will always feel welcomed and cared for. Each restaurant that we tried was very good and the buffet is to die for. The food is always fresh and the selection is very nice. The hostesses remember you and will spend time talking to you. For someone new to staying at casinos this was a great experience and I can't wait to return again very soon.
I recently stayed at the Aquarius and got there around 5:00 pm and there was a long line of people waiting to check in. There were only three people behind the counter to check people in and there were plenty of check in stations that should have been staffed. What was completely unacceptable was there was a supervisor at the check in counter staring at her computer doing absolutely nothing. A flight crew came in and she waved them over to check them in and then went right back to staring at her computer. So she could take the time to check in the flight crew but not assist her front desk personnel in checking in the many guests waiting in line. I've noticed this being an issue at this hotel on other reviews that I've read. That shows me that the hotel really doesn't care. This is not a difficult issue to solve but they appear unwilling or incapable of doing that.
It keeps changing hands and everytime it does, things get more expensive with getting less and less. Been going there for more than 10 years and now I am looking for some place else. Treatment last time was horrible at front desk and maid service no better. Food not good anymore but prices just keep increasing. If I go back to Laughlin, will be looking for a different place to stay.
If you're coming to Laughlin to gamble and just get away, the Aquarius is a pretty decent hotel. The room I stayed in was fairly clean. The tub drained slowly and the water pressure was very minimal compared to other hotels I've stayed at. But for $53 a night (total bill was under $80 after taxes resort fees, etc.) it's a hard price to beat. Renee at the front desk was very friendly and efficient when it came for me to check-in. Kevin B in the Cafe was very attentive and friendly. He gave a few suggestions to entrees and was always checking to see that me and my wife had everything we needed. The Fish & Chips were really good (one of Kevin's suggestions).
Just came from Laughlin this past 8/24 weekend. Was out there to celebrate my brothers birthday. Stayed at the Acquarius and was pleased with the resort. It's composed of 2 towers. The Arizona and California tower. The rooms offer you free WiFi which was little helpful as your reception in the hotel is spotty depending on your carrier. I was a little shocked to see that the rooms don't offer a safe to store your belongings. The hotel has different dining options. You have a McDs, Subway, Outback, a Cafe Diner, Coffee Shop, and of course the buffet. To be honest, the buffet was nothing special. And for the price, I would probably skip it. The bar is well centered and very conveniently placed. The pool is also pretty good. For parents traveling with kids, the pool closes for the kids at 9:00 pm and the next 3 to 4 hours it's for adults only. The pool does have a snack back that also contains alcohol for the adult pleasure. Beers run for 7 dollars a can and draft are 5 bucks. Resort does sit right account a small shopping center so that convenient. Overall, the experience was pleasant and enjoyed what the resort had to offer.
We recently stayed here for my dad's 85 birthday celebration (he lives in Kingman AZ) and had a really nice stay. The rooms were clean and the entire staff was very friendly. We pretty much had to stay within the casino/hotel the entire time due to it be 115 degrees outside! The only complaint that I had was, being an avid blackjack player, they only had one table open. It was Mon/Tues so it wasn't exactly crowded and I get that. Overall, a good time.
I recently stayed at this Hotel in Laughlin and stay there at least 3 times a year I consider it the best Hotel and Casino in Laughlin, NV. It is worth the 20 dollar upgrade to get a river view room. Buffet is ok, but the "Cafe" and The Outback is great.
We there Wed-Fri. played Ultimate-great dealers (Dan) with personalities and interesting trivia to tell you about "cards". Quick drink service and live band music in background-or to dance to. An "active" place with plenty of younger/and older crowd enjoying themselves. The best place to go after 9:00 pm
We had a great time at the Aquarius for three days. It's one of the nicer ones on the river. The buffet was really good and the staff was also super nice. That's where the family will be staying for now on Jets skis are right outside the doors there.
This was our second time in Laughlin and first time staying at the Aquarius. I was excited to stay here because I consider this one of the nicer hotel/casinos on the strip. The room was OK, I did expect a little better. I decorated a little because we were celebrating my husbands birthday and therefore I was taping things in areas not commonly looked at and there were lots of stains and dust. I really do like the casino more then most on the river. I probably would stay here again but now I know what to expect. We arrived on a Friday evening and it took us about an hour maybe a little more to check in. They should really consider hiring more staff on the weekends! Check in gave us a bit of a hard time because we recently got married and my ID compared to what the reservation said was different. After about 20 more minutes spent at the front I was FINALLY able to get cell service and call the hotel booking company to get our reservation number and the front desk finally accepted that. Didn't try any of the restaurants here but again I do recommend the casino!
We had a terrible experience at Aquarius on July 18, 2018. We had made reservations at this casino, but when we arrived at 6:40 to check in there was a extremely long line to register with 1 of the 2 agents. Tropicana had experienced difficulties and sent all of their guests to Aquarius. However no additional staff was added. My husband and I are in our 70s, and standing in line for almost 2 hours was a tremendous hardship. We left at 6 AM the next morning. When I called to ask that the $11.25 Resort fee be removed from my bill, I was never responded to and put on hold for more than 5 minutes. Don't go to Aquarius!!!
The Aquarius all in all was a good experience. Pool was nice, but very hot outside. Room was great!, buffet was very good. 1 drawback. Took 45 minutes to check in. Only 3 of 15 windows open & a very long line. I would recommend, but hotel should be more prepared at check in time.
Rooms were old and in need of repair, casino seemed dated. The food in the buffet was uneatable ( warm not hot and was left over from previous meal). The dealers were not friendly and uninviting. I will not be visiting this place again.
Best Italian restaurant in town, in fact best in town. Great gaming facility and nice rooms too. Central location near other casinos. Easy walk along the river to reach other casinos and foods or catch the river taxi anywhere.
great time at the winners tournament...sunset suite was nice and the staff was great, the house was full and i mean full of kids kids and more kids...lots of winners here hitting big hand pay's and the drink ladies were in overdrive...never over 5 min. to get a drink with a smile...thank's Michelle the wife was happy and had a good time...
We booked using AAA membership and were given 16th floor room in the California Tower. We had an exquisite view of the pool, river and mountains. The room was clean, king bed comfy. Staff was very friendly and helpful. Next time we will book here for more than one night.
We arrived for the 23rd annual Lazy Harry's River Float... It was a Friday afternoon and check in took around 35 minutes .... Nonetheless, the agents were working as efficiently as possible ( There were about 8 agents working at Check in)... Valet was also crowded ....I believe the wait was worth it , due to the fact this is one of the better hotels along the river....We were assigned room 11069 on the California Tower...The room was clean and everything was in working order....The A/C was working great!!!! Outside temperature was 121 degrees...We had River View but at an angle....The rooms on the opposite side has better views (11068).... Stay at the end of hallway, you get better views and it is less nosy.... The pool was nicely remodeled with Life Guards but the water was too warm to really cool us off....This is typical with mostly all the hotels. Overall, a good experience! First time staying at this hotel as partner with Best Western and noted the improvements in quality of service!
We had most all good experiences during our stay. Quick check in, clean room. This hotel is right on the Colorado River. Boat rides available, decent restaurants. However, the gambling is horrible!! None to very little play. Hard to earn "perks" for the play you do. Compared to Vegas, Laughlin is much more laid back and relaxed. The Riverwalk is lovely.
First impression: over an hour to check in, massive queue. Very smokey casino. Not enough shade around pool. Witnessed a woman slumped over a slot machine injecting herself with a 'substance'. Male partner trying to shield from public view. Totally shocked and disgusted therefore checked out a day early as we are Senior Citizens and do not want to stay in an establishment where this happens. Reported to security via email. Followed this up with a telephone call at our expense on our return home in U.K. Assured this would be followed up and assistant director of security would 'get back to us via email' This did not happen. Followed up again via email - response below. "An investigation was completed and concluded on 6/24/18 and the results were reported internally. As discussed on the phone with you, I advised you that I would do the investigation and I was not at liberty to provide you with our process or results. I do appreciate your concern in this matter and I do apologize for any inconvenience you and your husband experienced during your stay at the Aquarius. Thank you, Assistant Director of Security and Safety AQUARIUS CASINO RESORT • 702.298.5111 1900 S. Casino Drive, Laughlin, NV 89029 No compensation offered for such a dreadful experience for 2 elderly British Citizens. Avoid at all costs.
Stayed here for 2 nights, a summer getaway. Weeknights. First off, it was summer, schools still not open. Tons of kids. That is no surprise, given the great rates here. I have no problem with that, every family needs a vacation. Our room on the tenth floor was workmanlike, no frills. Good bed, clean bathroom. Don't know when this was built, but it could use a remodel, the rooms. Free parking and wifi, no resort fees. Coffee maker in room, along with a mini fridge. No safe, though. The staff here friendly; didn't have any issues with the help. Did not use the Fitness room. The pool, very crowded all day with, guess who- kids! Free valet parking, but long line in the morning check out time. Parking garage attached, just as easy to self park than do valet. We liked the selection of restaurants. We got a discount coupon for breakfast buffet when we got Player cards. This buffet also includes a "buffet bar", free libations for you morning drinkers. The casino was spacious and had a great variety of slots and table games. I don't rate casinos-its all random anyway. My wife won $400, and I lost. You can visit other casinos via the neat water taxi on the river. We will try this again in the fall or winter, won't have to dodge running kids on the edges of the casino at 11 PM.
I've been to Laughlin a handful of times and wanted to give the Aquarius a try. Huge mistake. It took us an hour and a half to check in because there were three desk attendants yet there were approximately 15 check in counters. They seem to be severely understaffed in every area. Our room had not been cleaned at 6:00 pm, so I had to call twice to ask for a cleaning. There were stain on the bed sheets. The hallway floors were never vacuumed the entire time we were there. There was food and trash in the hallways that remained for 3 days. The bathrooms have no ventilation so after a shower the ceiling and walls are dripping with water. I spoke to one manager- it was clear that he was used to getting complaints and had no interest in doing anything that would resemble “customer service “. I would NEVER stay at the Aquarius again.
After traveling from Virginia Beach i decided to make my last stop in Laughlin for one night, i always stay at the Aquarius on trips to Laughlin .Check in was very long we finally got a room not paying attention to the bill i went up to my room after a closer look at the bill i noticed i was charged a resort ,ten dollars plus tax,the very reason i stopped going to Vegas,i won't say i will never go back i will just go local a lots more.The hotel is in need of some sprucing up as a long time patron some of the rooms are showing a lot of age,i don't know if all Laughlin hotels are on the resort fee band wagon but i heard a few complaints ,also too many dogs their policy used to be service dogs only.
Spent 2 nights at the Aquarius, had a great time overall. The rooms were clean, the halls were clean, this is in marked contrast to our last stay in Laughlin. That being said, this was great, the casino was nice had a lot of beverage service while we were gaming. Glad we didn't have to drive! 2 cons though. 1. The check in rush, be prepared to wait up to an hour. 2. The dinner buffet when we were there, my 'mongolian' stir fry was burnt. No worries there was plenty to eat. Don't get there later than 8:30 though.
Our first time arriving on a Saturday night. Hotel was sold out and we were driving round & round in the parking garage until we finally found someone leaving their parking spot on the very top of the garage. We then proceeded to the check in desk to be met with a huge line & only 2 employees at the desk...after waiting about 15 minutes in line another employee came out to help check in guest. For a busy sold out weekend they should have more staff helping with check in. Requested a non smoking room but we did get a river view on the 14th floor which was a smoking floor on the "Adult Tower" which later we found out had screaming kids running up & down the hallways and tons of families in the so called Adult Tower! We also heard a large dog barking & crying in one of the rooms close to the elevator. Service dog perhaps?? The Outback Steakhouse on the property is excellent! We always make it a point to eat at least one meal there when we stay in Laughlin. We usually plan our visits Sunday thru Thursdays and did not know so many kids were allowed in the "Adult Tower" along with dogs on weekends. Also the pool was full to capacity so we did not get a chance yo use it.
My family and I checked out today after a 5 night stay. Upon our arrival, we chose to have valet parking personnel take custody and control of our SUV. After the vehicle being parked in valet for two consecutive nights, we noticed that our front windshield was damaged. Doing the right thing, we brought it up to hotel personnel and an “Incident Report” was filed. After a two day investigation by the Security Officer who filed the report, and the Risk Management unit, I was informed that “The hotel will NOT assume any liability”. All I asked is for the hotel to show common courtesy, and pay for the damaged window, and NOTHING else. So much for customer service NOT at its finest.
I stayed here twice in April and both times were good experiences. The staff is helpful, the rooms are nice, the nightlife there is fun and the pool nicely relocated to be overlooking the river. Overall great!
The aquarius is kinda old n needs updating. The AC was loud n 2 settings weren't working. The check in line was rediculous for a Tuesday, really? No sweets were available, odd for 2 mo. advance booking. N gift shop employee was rude, didn't say hi or acknowledge. Seemed to not want ur bus. Humn?
First time visiting Laughlin and I have to say I really enjoyed this hotel...I was surprised from the "newness" of this hotel!!!! Compared to the other hotels this one has a fresh take on things... The only thing I didn't like was the fact that I was told miss leading information. Before I arrived to the hotel I called to make sure that my husband and I could check in our room at 1am in the morning. I was told by one of the agents that would be ok, she even made me fill comfortable by reinsuring me that, that would be fine. So imagine my surprise when we arrived at 1am and couldn't get into our room!!!! Not realizing that Laughlin is closer to where we live, we arrived 3 hours earlier then expected. We waited the night out by joining family at their hotel and dancing the night away...we danced until 2am on Saturday morning....it was passed 1am so with the understanding that we could check early. We arrived at the Aquarius all danced out and definitely ready for bed. But couldn't check into our room!!!!! The front desk was kinda unclear on the rules and regulations. She kept saying who told us the information, but of course we didn't know the agents name who stated that it was ok. So again another person not believing my husband and I. So after not having a place to sleep that morning we asked family if we could intrude on the 1st wedding anniversary night!!! Of course they said yes, but who would want another couple in the room with them at night on their anniversary night????? No one, I don't think..... before leaving we were told that we could come back and check in at 12 noon or 3pm!!! We decided later that day that we would wait it out and check in at 2pm to guarantee us that we would have a room. So after a horrynight/morning we made it through. When we returned everything went accordingly. Besides being turned away the night/morning with out any compassion. Our check in was wonderful.our Gest agents was a little some spoken lady by the name of Camila!!! She's a tiny little ole thang!!! Be she was the best. She made our morning turn into a bowl of sunshine. She was very helpful unlike other employee. Kudos to you Camila on providing us with great customer service...... overall our stay at the Aquarius was a great one!!! I'm definitely staying there next time..
The Aquarius was clean and comfortable. Insider tip, if given a choice between California or Arizona tower, choose the California tower. Bed very comfortable. Had a view of the river. The TV could have been larger. Large rooms.
It took a really long time to check in, when we got off the elevator our floor it smelled like a wet ashtray & weed. Other then that it was ok. The bed was comfortable but the hallway was a little noisy when the people walked through.
It was a pleasant hotel. Remnants of the Flamingo hotel it use to be were still visible if you knew where to look. The rooms were pleasant. I would stay again given the opportunity. The staff was very nice. It isn't Vegas but you don't really go to Laughlin looking for Vegas.
Very nice,clean comfy beds good food and friendly staff!! Can't wait to go back again,love Laughlin laid back but so much fun! I want to also thank a girl at the cage counter Judy she was so friendly and helpful when asked a few questions where things were at. I like Aquarius because that's my sign too!!
It has improved since we last stayed here. The room was newer with upgrades. Bathroom a bit small byt good enough for a fam of four. The new pool however was boring for my kids. It's just another square pool closer to the river. The river was bluer than blue and beautiful.
Clean and big rooms and we had a great view of the Colorado. Nice pool and so relaxing compared to vegas. Decent buffet which includes a couple of beers......shame I was driving to vegas immediately after for last night before returning home
After waiting an hour in line to check our luggage was taken to our room for us. The room was spacious enough and comfortable. The free internet was iffy at best. We kept getting disconnected. The shower was terrible. Hard to adjust and not a lot of pressure. We checked out early so it was a breeze getting the bell staff to help us and get our vehicle from the valet. The staff was friendly and very helpful. Bestthing about the Aquarius is the Outback Steakhouse.
I believe this place is the nicest compared to others in the area. I did a lot of research prior and this seems to be the place I would go back to. After having a horrible experience at a different property up the street, we looked for a different place the night we arrived. I called Aquarius reservations and the lady was very helpful. I told her my situation. The next morning we checked out of the other hotel after Aquarius verified it was ok for an early check in. This made me so relieved and happy! After having experiences like this so often in my recent travels, it's good to know there are places that are willing to accommodate us with an early check in. The location was perfect! It was close to other casinos and the riverwalk made it convenient to walk to other hotels. Similar to the strip in Vegas except this is waterfront sidewalk. There's also a water taxi that stops right on the hotel's dock. The taxi takes you up and down the river to other hotels. It was $5 each trip or you can get a day pass which I believe was $20. Worth it if you're going to be going to visit multiple casinos in the same day. We got a room on the higher floor with a river and street view. The views were beautiful! Unfortunately there were only rooms with the 2 queens left, but we took it. Now the reason why I'm giving a 4 out of 5 is because I loved that the front desk was so accommodating, however one of the beds had a dip in the middle. It felt so old and worn down. It was so bad I had to sleep sideways on it. I didn't inform management because we were only there for another day, so I just dealt with it. The bathroom tub could use some good cleaning and touch ups. But otherwise this place seemed to be better than other neighboring hotels. If we go back to Laughlin I think we will try their largest suite next.
Upon my arrival at check-in, we were told that there was a water problem. We could not drink or brush our teeth with the water, but we could bathe. The hotel did provide bottles of water. They stated the water should be ok by the next day. I walked into my room and obviously someone had been laying in the bed. The remote control still on the bed. I set down on the made bed to gather my thoughts. I turned on the television and porn jumped out at me. I called the front desk to report the bed and television. I asked them to change the bedding because I don't do what happened on the bed. They were send up housekeeping. They never came. The room was really warm. Maintenance came to fix. They said they where having problem due to the water issue. The next morning, the shower mat was rolled up. I unrolled the mat to take a shower and there was hair on it. Getting out of the elevator, I slipped in a puddle of water. I had the paramedics called. They were very discouraged me from going to the hospital. I was told there was only one hospital in Arizona. It was the only hospital in 100 mile radius. I was give three ice packs and a scooter to get around. It has been over a week and NO ONE from the hotel has contacted me to ask how I was doing. I did sign some paper. When I asked security where do I go to obtain a copy of the papers. They gave me a number to call and said you have to let the phone ring along time.
Great hotel on the river!!!! Quick check in, no one in line and we checked in early!!! We had a no smoking room and later in the evening we could smell someone was smoking weed. Im not a prude but at least do it in a smoking room, I don't want to smell ur crap! Otherwise, room was clean and comfy!!! Casino is decent size, good variety of machines. Nice pool(but I didn't use it b/c we were just there for the day/night). Went to the buffet for dinner(mediocre at best). But, everyone was super friendly and I would stay here again!!!
For a casino in Laughlin, our motel room was a surprise compared to the other casino motels in Laughlin. We were there on a promotion package, you get what you pay for. Our room was very comfortable, clean and roomy. The free wi-fi was good and the channels selection on the tv system was good. The room came with a motel refrigerator. The swimming pool was large clea and safe place to swim. It had life guards around the pool. The bathroom was large and well stocked. My only problem, (small) is the cheap coffee maker in the room, but at least they had one.
The only bad thing I have to say, the check in line should not compare to a ride at Disneyland. An hour and 20min just to check in was a bit much. However, the staff steadily coming by the entire length of the line providing drinks made it bearable. The room was very clean and modernized. The casino floor was well staffed and everything you would expect from a casino. The money spent "The Cove" was well spent. Good bar food, professional staff, and strong drinks.
I am rewriting my review from the previous year because a lot has changed. I've been coming here for years and definitely see a decline in service since the new owners took over. I'm on the 16th floor (non smoking) and my room reeks of smoke. I called down, but they really didn't care. I went to get ice and the ice machine is broken. It hasn't been broken for a day. It's been broken for weeks. Are you kidding me. It's 107 degrees here right now and we have to go to different floors to get ice. Spend some money and take care of your loyal clientele. We bring 30-40 people every time we come and so far all that have arrived so far, said we need to move on from the Aquarius. They just don't seem to care about us anymore. It's sad. I really loved this place!
I stayed with my grandma back in May for her birthday. The casino is huge and has a lot of different kinds of games to play as well as decent pay offs. The machines don't eat your money like some do which gives you more play time. Rooms are very clean and spacious. Friendly staff. Check in time doesn't take too long. The casino is pretty smoky so if you have asthma/allergies make sure to bring your medication/mask. I would also have liked to have known that there was a difference between the California Tower and the Arizona Tower when I had booked as the Arizona Tower allows kids, where the California Tower is for Adults only. We heard kids running up and down the halls until midnight. Other than that it was a very nice stay and would stay there again.
I searched for hotels that were pet friendly and this one was the #1 in town. Stood in line for 45 minutes just to find out they only except service animals. Now I must get back in my car which is probably 150 degrees inside and try to find another hotel. I'm miserable and so is my poor cat. Shame on them for such misleading information!
casino is always kept clean, good ventilation makes it easier to breathe, the mmain attraction was the friday night buffet all you can eat crablegs, shrimp and mmany more food items had a party of eight and we made them lose money worth trying!
These rooms are gross. Hair on the floor, very hard bed, disgusting shower. Very disappointed. Additionally, our "sunset suite" provided a very limited view of the sunset where we had to basically lean into our window to barely get a view
You can hear your neighbors talking, going to the bathroom, and doing all sorts of things... just like if you were all in the same room. The hallway literally smelled of sewage. The doors slam shut all around you as people come and go. My toiletries were rarely refilled; I had to call to get more. The pillows are super thin and cheap. My shower drain doesn't work and after three days of asking someone to come fix it, I'm on three nights of showering in standing water. Cheap and thin towels.
This was our 2nd visit to Laughlin, but 1st time staying at Aquarius & it won't be our last! The check in was quick & easy, the phone reservation staff was excellent along with entire staff of hotel. The hotel we stayed at last year was unwelcoming, had to change room because of bad smell-which made staff very unhappy & unfriendly. The room was very clean and due to the design, each room has a view of the river. The casino floor @ Aquarius has many waitresses, along with casino slot attendants who were friendly & there instantly if you needed help, change, etc. We enjoyed the “adults only”few hours daily at the pool. ( Did not have a bunch of 20 yr olds), just adults enjoying the pool & view of river. The staff also advised us they try to keep families in one tower & adults in the other.
We decided to visit Laughlin for a 3 day break from our road trip to Phoenix. The Aquarius came up as the best hotel in the area but too be fare it doesn't have too much competition. Firstly let me describe Laughlin.. A very cheap and tacky Las Vegas or Reno. All the hotels are located on the edge of Colorado River so all aspects of the hotels have an great out look but that's where the good news ends.. The Aquarius is a massive complex with the usual casio on the ground floor and 2 hotel towers above. Where do these casinos get the carpet from!!! . The hotels has 1900 rooms.. Check in was poor.. the staff just seem to read off script and any questions you raise that are not on script test their understanding. Our room was on the 10th floor about 1/2 mile from the lift, the floor was non smoking but cannabis smell was in the communal area. Room was excellent view but very 1985 with carpets and fittings. Air con was really noisy. Pool area was a great place to chilli out and get some sun. Very lively over the weekend.. Food choice good.. Especially the outback restaurant. Saturday night.. We decided to have a walk to the neighbouring casio ( which had larger non smoking area and bars) due to the smoke in the ground floor been overwhelming. Worth a look to see the other side of life but in reality very sad.
Had a COMP Night at the Aquarius. Room was clean and offered both a river view and view of the mountains, Air Conditioner was working quite well - even had to tone it down a bit. Had breakfast in the McDonalds on Site downstairs before heading north out of town. Only issues - The Pillows in the Room were half the normal size and not comfortable at all. Being this property is now part of the Best Western Premier Hotel Chain, maybe they can upgrade their pillow quality.
A nice hotel with nice rooms. Plenty to keep you busy in and outside the hotel. The casino was just like any other. They had all the major games you expect. Plenty of choices for food from Windows buffet to many better restaurants.
All and all, this is not Vegas but what the hotel/casino lacks in pizzazz it makes up for it with the people that work there. The rooms are a good size and the only thing that needs a little help is the location of the toilet paper roll in the bathroom. The crew that keeps the rooms up do a fantastic job. The restaurants are nice but not too pricy. Other than helping with the light bill with my donation at the casino we had a good time. Will return in the future and this time I will rule the Pai-Gow table.
great view of Colorado from our room in the Arizona tower. Clean and comfortabe room, plenty of space. Great service.Hope to return soon from UK/ It's a long way to travel, but we think it's really worth it.
The Aquarius Hotel has been a favorite for our family. Among all the other Hotel/Casino's on the Laughlin Strip, this one seems to be one of the more family friendly (although still limited). They have two towers, an Adult Only tower and I'm guessing though it's not identified, a family tower. The Aquarius sits right in between the Riverside and Edgewater. A pretty good location on the North end of the strip. Easy access to and from any of the neighboring casinos. The actual hotel is nice. Looks cleaner than the one next door. Rooms are fairly decent as well. The rooms as well as the windows are situated in such a way so you see the river. Each room has a refrigerator which is a GREAT option to have with kids. The rooms also boast free wi-fi. Let me tell you about the wifi.... To access the wifi, you log on to the sign on page, put in your room number, then your last name. Sounds easy enough right? Unfortunately, it wasn't for us. So when receiving the "no record" message, I called the toll free number. The support number staff was able to identify my two devices on the network and allow them on the wifi. Although they couldn't understand why despite the fact that we were registered guests we weren't allowed on the wifi from the get go. That sign on lasts for 24 hours. As soon as that 24 hours was up, so was the wifi. So I though since it's been 24 hours, our name SHOULD be in the system. Nope...So I had to call the toll free number again. But this time the representative told me all I had to do was scroll from the drop down menu and click "visitor" and put in my email and voila! I was signed in. A lot simpler than looking for my devices on the network. Needless to say, the wifi worked, it was complicated, but it worked. And the free service was sufficient as opposed to the faster speed which I didn't buy in to. The room cleanliness was good but there was a concern that I didn't bring up to the front desk because it just would have been pointless in my opinion... When we checked into our room, all was fine, looked clean. While my kids were playing on the floor I noticed a pill. It was a regular Ibuprofen thankfully nothing more but even so, one of my kids could have put that pill in their mouth. This only leads me to believe that vacuuming was either skipped or hurried. By the way, the pill was definitely not ours as we didn't pack pills. HOWEVER, the next day though, housekeeping kind of inadvertently made up for the error they didn't know they made by making our beds (of course) but as well folding our kids blankets and placing the stuffed animals on top. It was a cute simple detail that they didn't have to do. So, it was pretty much take the good with take the bad. Pill thing though still kind of has me a little bothered but again, nothing to raise a fuss over. Parking is fairly simple. The structure at the Aquarius is free and I found these parking spaces to be a bit more roomier than the structure next door. The resort pool is new. They moved the pool from the 3rd floor to behind the parking area in what use to be sort of a makeshift outdoor concert arena. The pool is smaller it seems but it also includes a pool bar. I can't remember if the old pool had this or not, either way, it's much nicer. There are restrictions though and we kind of found this odd but it kind of makes sense. The pool is open from 7am to Midnight. However, the pool is open for ADULTS ONLY from 7am to 10am, and from 9pm to Midnight. This is enforced as we did see a family denied entry at close to 8am. One of my biggest pet peeves of any hotel is the TV Service. Some are hit and miss, and when you have kids who are accustomed to a couple of particular channels, it becomes a little bit challenging when those channels are not offered. With that, the in room cable wasn't all that great. Reception was snowy and channels were limited. In all, it's still one of our favorites to stay at. Like most of the hotel/casinos in Laughlin, it certainly does need an update, but what's up right now is pretty good.
Decided to come back for another try since they opened their new pool area. Would have been another two star experience again if we did not opt for upgrading to the Majestic Suite. Other than that, same two star experience. The suite was very roomy, but with old decor. The lighting in the bathroom was very bad. They need to add more or better lighting. The sink area was huge, and I would suggest putting in another sink (only had one.) Check out on both TV's did not work. Great view from the 12th floor. The pullout bed was not even made. We had to ask housekeeping for bedding and pillows for that. Did try to go to the Waterfront Bar. I say "try" because we sat there for 7-8 minutes with no service at all. As we looked around, there were many tables that were not bussed. There were only a few people there. We decided to leave. Front desk and check in/out was very quick and with a smile this time. Now for the pool...the reason we came. You have to go through two gates with your hotel key. The first area that you go through has fake grass set up, and access to bathrooms. This area is terribly wasted. Would be a good place to set up games, or a volleyball/basketball area, some tables with umbrellas, or something instead of just empty space. We entered the pool and at its deepest is only 4 feet...thumbs down. The pool itself is pretty small for such a big hotel with no special features. They did have nine "private" cabanas with tv, couple loungers, table, and couch. Not worth the prices they advertised for 4 hours. Please take some cabana lessons from Las Vegas! Now for the worse part...the bar. The staff was casual at best. Slow to no service at all. Hint Aquarius...employ some servers. You would make a lot more money. The mix drinks are terribly lacking. I was surprised when two servers on two different days did not know how to charge out my bill to my room (as the pool is for hotel guests only.) Shouldn't that be server 101? These employees were also not very knowledgeable about the pool area or the general area for that matter. Sorry to say that after two years, this hotel is still a two star.
My hubby and I only stayed one night, wish we could have stayed longer. Very nice room. Bed was so comfortable. We stayed here 3 years ago and loved it then too. Clean bathroom and soaps furnished are good quality soaps.Small coffee maker and coffee supplied as well. We spent the afternoon in the room relaxing and watching a movie. We will be back again.
Although I made my reservation through bestwestern.com, when I tried to postpone my arrival by a day I was told that it couldn't be done as I had booked the room "through a third party." Similarly, when I was checking out I asked about the free breakfast (which I thought was universal at Best Westerns) and was told that this hotel doesn't offer that. I opined that I'd never heard of a Best Western that didn't offer a complimentary breakfast, I was told that this hotel is "affiliated" with Best Western, but independently owned and operated. I think all this is strange, especially considering that there is a McDonald's, a Subway, and an Outback Steakhouse on the premises and a breakfast buffet is available for a price. Since I was unable to postpone my arrival (without being charged for an unused room anyway) I drove nonstop from Denver in order to use the room that I would have been charged for. I arrived well after midnight and I was assigned to room 16091. It was a great room overlooking the parking garage. The A/C wasn't on and the room smelled musty but it was very clean. The decor was a modern minimalist design; no frills, but very spacious. There was a good sized TV but some cable channel reception (Fox News, CNN, etc.) was poor. There was a mini fridge, but no microwave. There was also a surprising amount of unused space (see photos) which could have been used for a real desk in addition to the table and chairs provided. The easy chair and footrest were welcome additions. On the table was a Boyd's single cup coffee maker which looked very durable. Unfortunately, the coffee produced was nothing to write home about. The bathroom had no overhead light (only fluorescent bulbs over the sink mirror), no fan, and no heat lamp; it was definitely dark in the shower! A lighted swivel mirror would have come in handy. The water was hot on demand and the water pressure was good. The bathroom and tile paint colors were mismatched with the counter-top and carpeting. I didn't find the dusty yellow (jonquil?) at all attractive; I think something in a light gray or blue-gray would have been a much better choice. The bathroom door was chipped and splintered along the opening and closing edge and a broken snap on the shower curtain trapped moisture between the liner and the curtain (a great place for mold and mildew to begin developing). I'm not sure what qualifies a Best Western hotel to be designates as a "Premier" hotel, but I've stayed at many, many better basic Best Westerns. Yet, this is probably typical of a casino hotel. I don't really see the "resort" aspect either (although I was charge a resort fee) as there isn't a beach, a spa, or a golf course anywhere in sight. At this price point, I think the accommodations represent a good value. But, since it is about a two hour drive from Las Vegas, it's not a deal good enough to bring me back.
Checked in on a Thursday afternoon and it took well over 30+ minutes to get thru the check in line. Something is seriously wrong with the process if it takes that long. They must have started the Resort Fees May 1st(?), because they tried to make us pay, but I had my receipt that said we booked in Jan. One of the reasons I shun Vegas is because of those obnoxious resort fees that seem to cover amenities that are free in most any other hotel. Seems like extortion to me. I keep contacting Congress to get rid of them because if they are not optional, then they need to be included in the room fee.
I wonder if the Aquarius Hotel is aware of the ADA. My experience at the front desk, still leaves me shaking my head. My husband and I came to watch the Kentucky Derby with friends. The guys were jjetskiing on Sat. We got to Laughlin fri, and tried to get a room. Sold out. We had to stay elsewhere, but because he was leaving early early in the morning, we went to the front desk to make sure I could check in with his card. Micheal was so sweet and accommodating, very professional. He added my name to the res, took my ID, And my husbands card info. He said I could check in on the morning no problem. Thank goodness as I have a broken leg in a cast and cannot walk on it. Valet , when we got there btw, helped me out of the car and into the hotel. Very sweet. So far so good. We left the car there and a friend took us to harrahs for the night. I should mention that when we got dropped off, Harrahs valet got me a wheelchair immediately , and were very proffetional. My problem with Aquarius started upon check in the next day. Checked in no problem as promised. I had to get a wheelchair, and as I was paying for it, (with a somewhat disgruntled Valet,) in came my nightmare. Tina, who announced herself as the front desk manager, took my card, and said she would. It accept it, as it was my husbands. I explained my situation, and said I had just paid for my room with the card, and she exploded! Demanded to know my room number , and said that per Aquarius policy , they could not take the payment. Again, I tried to explain . She cut me off, I told her I would not give her my room number. I also told her I had to sit down because of my leg. She then looked at the Valet and said "she won't give me her room number". I asked her wht she suggested I do, as I had to still get my bags out of my car she told me to figure it out. I Told her I could. Or walk she shrugged her shoulders. I asked her name, and she said "I'll give you my card". I again asked her how I was supposed to get my things, she said walk to Valet across the street. She then offered to carry my Valet ticket. WHT? I told her that wouldn't help, she walked away. So there I was. I started across the street, a man waiting for his car, ran over to me and helped me get across . I was crying, my legs were shaking, and to top it off they brought my car to the other side so, I had to cross again. By this time, the Valet cam over threw my. Aha on a cart and said " it looks like you better sit down. Where I asked? We got inside, he told me the room was very far, I said I had to rest. I sat at a slot machine and won 100.00! Overjoyed, because not I could pay cash for the wheelchair. As I limped over to the bell desk to pay for the wheelchair, Tina, came racing over. I told her I won enough money to pay for the chair and she said very cheerily "we don't take cash. I asked her what I wS supposed to do? She just smiled, shrugged her shoulders, and left. I was in complete shock. My good foot started to swell, my broken leg , excruciating, I took the closest seat possible and waited five hours for my husband to return. I was forced to hobble around, grab the back of chairs to get around. By the time I got my wheelchair and got to my room I was crying my eyes out in pain. ( my room by the way was not that far) I could have made it when I got there, and not suffered the way I did. Again I give is 3 points because other than Tina and the creepy Valet, it was okay. But my weekend was ruined. I even had to stay an extra night because my legs were so swollen. What they did to me should. E against the law. In fact, it just might be. Tina needs training. So I suggest she get it! I also suggest that if you need help or have a disability of any kind, go to Harrahs... at least they care
We've stayed here before but I have to tell you, this was the first time I've seen so many people in this casino. In the past it was usually dead. The rooms do need an update but still comfortable and clean. The basin in the bathroom had a crack in it and it wouldn't hold water. The lighting was very good and instant hot water. Two things I definitely like. Even noticed a change in the café. Better service and food.
Nothing new added that I can see except resorts fees have been a steady guest since the late 80's been through 3 or 4 owners now the only change I can see is the new pool that open over a year ago Have stayed in all the better casinos in Laughlin and still think the Aquarius is one of the top two casinos in town .But it can sure use some new carpet and updating .But if room rates and resorts fees keep climbing will go back to best casino in town. Aquarius used to be a great buy for the buck but not so anymore.
Fun fact: All of the rooms have a view of the river. It used to be the Flamingo. Everything you need. Access to the water taxi, a pool, restaurants, bars, gambling. Would definitely stay here again if traveling to Laughlin.
I'm not sure what I expected from this hotel but it didn't deliver.... its old. It's tired and it's dirty... we took a walk on the river front and I kid you not I have never seen swarms of bugs like they had down there. It was like a commercial for the bug repellant “off”... I don't usually leave this negative of a review but I truly was extremely disappointed. I upgraded to river view because I was truly hoping for a great experience ... I'm now wishing I hadn't come.
We made our reservations several months in advance for a better rate during the River Run. Our room was nice, check in was easy and all three couples were placed on the same floor. Have no problems staying here.
I just got back this past weekend from Laughlin and had a great stay Friday and Saturday at the Aquarius. I have been here before a few years ago and it was just as great, if not better. Drove in from California and had an easy checkin with quick moving line. I had reserved 2 beds with a rollaway and was pleasantly surprised when they informed us that we were up graded to the sunset suite with sleeper sofa. Room was perfect for what we needed..comfy beds with seperate living room and small bar area with fridge and microwave and wet bar. Saturday I had reserved the cabana by the pool..a must!!.best $100.00 I spent. We had it from 11-3 and it was so nice and cool with mini fridge and flat screen and orderd several pitchers of drinks and fruit platter..great music and service..had a blast!! While us girls were lounging my husband hit $900.00 on the machines!!.. with the live music in the casino at night and great restaurants...made a perfect weekend getaway
We went in for cocktail while waiting for our dinner reservations and did order an appetizer which was delayed so which caused us to loose our reservations. Long story. Anyways we told her the wrong restaurant which was called Vineyard and as we were standing there we realized it but she told us not to worry she wanted everything to be great for us. We so totally enjoyed our meal there and she went so far out of her way for us to even get us in that restaurant. I've been looking for an address or email to write a letter to the general manager but with no avail. So I thought this might be a good way to thank her again.
Had a great time, but the hotel needs some updates. Bathrooms are getting old .., restaurants are good, pool area is really nice. We always stay there, but may need to look around st some of the other hotels.
Recently stayed in Aquarius, while visiting family nearby. I am not into casinos , so can only review the hotel stay. I was very impressed by the Aquarius, so much better than expected considering the price we paid. We checked in on a week end afternoon, there were long lines to check in, and a cocktail waitress was bringing over complimentary drinks to those standing waiting. I thought that was a nice touch. Even better, on check in we were happy to discover that there is no resort fee and free WIFI. Nice! I wish other hotels would take this policy. Our room was tired, but had a great view of river and mountains. It was spacious and had fridge and coffee maker. Very quiet and really efficient air conditioning. We had a great snack in the diner, and it was great value. I will stay here again on my next visit to Laughlin. Maybe I might try a few slots....
We were on the 17th floor. really liked the floor to ceiling windows and the fact that the windows cantilevered out for better views. hotel room was adequate. As with most older hotels, this one also looked like it may need a "freshening" up. Check in was very slow. I counted 15 of us waiting in line and 2 counter personnel to accomodate us. Apparently hotel was "short staffed" according to the counter personnel who checked us in, after a 22 minute wait.
We enjoyed our stay at the Aquarius. The staff were friendly, room was clean, and the bed was Very Comfortable. I would have given five stars, but the walk from the room to the pool needs to be changed. It is just a hassle getting there through the casino and all the gates outside.
was staying at a different casino so just walked over to the aquarius and gambled and went to the club to watch a band perform. machines were nice, and could not smell smoke. The music club was good except for the drug users that daced crazy on every song, there were chasing people off, neddless to say we didnt dance, kinda scary.
I really like the Aquarius - I like it better than the other Laughlin Resorts. Aquarius has a great buffet, I have never had a bad experience with their seafood selections. The rooms are nice and comfy, the staff is friendly and helpful. I would highly recommend the resort as well as the restaurants in the casino. I even won a coupla dollars at the Aquarius. Go, stay play, enjoy!
Although our room was clean I just need to remember staying in a casino is not my favorite. Our room was also pretty noisy. Hotel security kept knocking on doors close to us and calling out “hotel security “. It was actually quite unsettling. When I poked my head out and asked if everything was ok they told me they were doing “wellness checks”. It was a bit shady. There were some young people in the next room that we could hear all night so as far as noise factor they lost me the first night. I did love the boardwalk right outside the hotel along the river. We were able to have dinner right in the hotel as well.
We have stayed in most of the casino hotels here. I'm not sure why we haven't stayed here before but we won't stay anywhere else now. The rooms are comfortable and spacious. The windows are huge and give you a view of the river. There is plenty of free parking and free WiFi. There are plenty of dining options including McDonald's and a buffet, and in between. They have a large pool and sun deck that also has a snack bar.
In town to visit the in-laws who winter in Bull Head city. We haven't stayed at a casino with kids so it was kind of different experience. The hotel was nice, rooms were clean and comfortable. To get to the pool was a walk which required us to walk partially through the casino where we were harassed by people for bringing kids to a hotel with a casino (typically drunk). Pool area was nice with a stand with beverages and food options. Prices were reasonable so it was an easy place to sit and spend sometime.
Having a great afternoon watching the sunset enjoying the great beer and complimentary chips. Ordered steak canons and Kobe beef slider combo, finally served and I grabed one of my French fries and picked up my slider and found a hair under it. Ok this happens and I told the waiter and he took it away. A little later the Manager comes out and let me know he was going to take it off my check, (did he really think I was going to pay for something I didn't eat and at this point he wasn't going to offer any replacement). The he says is there anything else u want to try and at this point I am done with this place. Manager did not even offer to replace my meal just said "the kitchen screwed up again" I took it off your bill and have A Good night. My husbands meal he ordered was steak and mushroom skewers with a red wine reduction which when served was a bbq sauce, no red wine reduction and when we asked the waiter he said the wine was in the bbq sauce. So much potential with a great view and they have done so,much with this casino now they need to fix this place. Could be a gold mine but don't advertise something that it isn't. Too many foodies out there looking for great tasting food
NIcely situated on river walk. Good buffet with views. But be careful of room placement--ours was by a series of large compressors that generated white noise 24/7. Pool area rather uninspiring. Potentially LONG wait to check in. And parking garage a bit of a maze. However, this is good value, and certainly much nicer than staying in Needles! Easy access to Mohave environs and petroglyph sites. The allure seems to be straight up gambling--none of Vegas's street life. But more than adequate.
I stayed at the Aquarius twice in my week long road trip. The room price was great. The rooms were very nice, comfortable beds, great views, fridge in each room, wifi access was ok, thought it would be better in a larger hotel. I stayed in both towers 8th floor, and 17th floor both have views of the river and the city. The hotel was full and lots of people but staff was still very friendly and helpful. A big plus for me was that Panda Express is located on the property. Parking can be difficult at times.
Great location alongside the Colorado River. View from our 11th floor room was amazing. Pool and Jacuzzi was clean and enjoyable. The casino was not lucky for us. Our room was outdated and the TV was not HD, which in today's world is surprising. They advertise "Free Wi-Fi" but it is too slow for anything but reading e-mail or texting. Parking was free or valet. We chose free parking since it was so close. Price for the room was very good.
Busy hotel/ casino so staff efficient but not so friendly. Room was great. Non smoking floor which was important to us. Floor to ceiling windows made it light and bright. View of the river great. Room was large. Comfortable bed and clean bathroom. Internet was good. The pool area was great and clean. Lots of towels available. Probably because of the time of year pool and hot tub was quiet. Actually stayed here twice on our month long road trip. Would definitely stay again . Price was right !!
This resort is old, the rooms are dated, we got upgraded to the 1200 square foot Majestic Suite, trust me there is nothing Majestic about it. The furniture was old, the carpet was old, the king size bed was hard and uncomfortable with tiny little pillows that looked like they belonged on a child's bed and the master bathroom was a joke, no water bottles, no safe, tv picture was fuzzy, all around disappointing and a waste of money.
Quality of a 1 star hotel. Room was dirty and smelled musty. water pressure was very low and hot water did not last long. The only great thing about the whole stay was the FANTASTIC Italian restaurant on site
Aquarius Hotel Casino, Laughlin, NV While traveling to Laughlin, NV to spend the day with my mother-in-law on her 80th birthday, we had the occasion to stay at the Aquarius Hotel. This was an older property but was clean and nice. The rooms were spacious and well kept. The only restaurant I visited was the Café Aquarius, this was a nice restaurant, however, not spectacular. Good food, but nothing really stands out to me. This property had two towers, one allowed children and one did not, a nice arrangement. The hotel is nicely located so there is plenty to do, within walking distance in almost any direction. This property is also within a reasonable driving distance of shopping and reasonable gas (Bullhead, AZ). I also enjoyed a wonderful auto collection at the neighboring casino, Riverside Casino. I would certainly stay at this place again, friendly staff and nice comfortable rooms.
Great time 12 rooms for 4 nights with a suite Great accommodations King beds no resort fee refuge and WiFi Staff excellent very helpful and friendly Smoke bothers some walking thru casinos Rooms no smell
This is a good place, but definitely not what we would call a Best Western Plus. The folks at the front desk were very easy to deal with. We had a little problem since we booked with a third party and the front desk took care of us. The location is great, right on the river and easy to get there from the main road.
We were booked in for 1 night stay at the hotel. On arrival looked a lovely big hotel. Parking Parking was free at the hotel which was great though bit hard trying to find a space as there was only allocated spaces you could park in. You then had to find lifts to take you to reception. Reception Bit of a walk from car park to reception and unsure if we were going the right way! On arrival into the reception area i was like OMG the reception area was where the casino was! I had never been to a hotel like it and was totally in awe. There was people smoking, drinking and gambling just sitting at machines constantly. It seemed unreal. There was a large queue for reception both on check in and check out. Staff were friendly and welcoming. Room There are 2 sides to hotel and was quite hard lugging suitcases through casino to reach lifts to take you to your room!! The room we had was a good size. Didn't have much of a view as was hoping for a river view but only staying 1 night. Big comfy bed and had a good sleep. Plenty wardrobe space and iron and ironing board in room. Bathroom was nice and not too small with a great shower and complimentary toiletries which was good. Casino There was every kind of slot machine you can imagine, tables for card games and restaurants and bars all located within the hotel. It was a massive casino. You could sit at you machine all night and not have to move to get a drink. We tried to play a few games but didn't have a clue how to play them, no instructions and no one around to help you which wasn't great as we then gave up after spending a few dollars. Had someone been there to help we may have played some more. Hubby enjoyed watching the card tables but they move so quick and again i struggled to know what they were playing. Restaurants There was various restaurants and bars in the hotel all different price ranges so you didn't need to leave the hotel. Hotel There was a swimming pool which looked great but didn't get chance to use this facility. There was a walk at the back of the hotel where you could see the Colorado River and some others hotels. We went for a short walk at night and it was lovely seeing the river and we also meet some furry friends! There were some raccoons running about near the hotel and seemed to have made a bed on the rocks at the river. Was so lovely seeing these wild animals who look cute but you don't want to get too close. Nice enough hotel but the casino put me off a wee bit.
From Legionnaire disease-like residue on the bathroom vents, to chicken bones on the hallway floor and slow running drains. At least it did not smell like marijuana like most other hotels in NV. Not sure the housekeeping team or other staff who roam the halls care about the appearance of the place.
Our room had a nice view from the California tower, but the room was dated and the bed was not comfortable. Casino was about average for an older small town casino. No plans to return. Staff was nice. Buffet food was average at best, i went for the crap legs and was very unhappy with the size, taste and temperature. Few items on the buffet and quality was below average.
We stayed here lots of times and always good experience. People are nice, rooms clean, restaurants are good. Fast check in and out. Cove bar last year had few issues but they have changed...way better service and menu etc. Crystal H. Super nice. Pool area is all new and moved to the river side. We like the location and access to river walk sidewalk. Room comfortable has a fridge and coffee pot too.
Excited to visit with friends & recommended the Aquarius from an experience a couple years ago. What a mistake! Stood in line 40 minutes to check in to only be greeted by a very unfriendly front desk girl. Then to room in non-adult tower was ok & fairly clean. However, walking in grungy, rolled hallway carpet after getting out of dirty elevator not appealing. Had fun in casino. Not wild about choice if restaurants since some are quite pricey & the cafe stinks. Cafe food is ok if you don't mind waiting 30+ minutes. On our last morning, we went down to casino & came back to room (long before checkout) to have keys turned off. So then had to wait for security guard to get to our 14th floor....no apology from anyone. I've filled out surveys for other Laughlin hotels & 100% if the time heard from someone. Not after the Aquarius survey. We will not return.... wonder if poor service has to do with new ownership!
This was our first time staying at the Aquarius resort. Check in was smooth and quick. The receptionist was very friendly and helpful. The rooms, although old, we're clean and comfortable. There were hand sanitizers at the elevators, which were perfect for this time of the year. The restaurant was ok. A bit pricey compared to the others we have visited in laughlin. We will stay there again if we visit laughlin again.
This hotel is really do for a remodel. Room was very clean, but beds/pillows not very comfortable. Parking is a premium there, so valet is the only way to go. Although free, it does add some time to your check in/out. I would stay here again if there was a conference, as the rate is cheap and the rooms are clean. Staff was very nice and attentive.
We had two non-smoking rooms when we entered the rooms they both smell like cigarette smoke so badly that we got sick from it. When we told the front desk and a manager they said, it is a smoking facility and they will tell housekeeping. The beds were hard and the room was dirty. The bartenders were rude. One dealer was fun and nice, only good part of the trip. We will not be returning. Don't waste your $
This hotel was the former Flamingo Hotel and has been renovated a bit. I mean, don't expect it to look like any of the resorts in Vegas. It is still a very old hotel which gives it a bit of charm. We stayed on the 10th floor which and faced south looking at the river. The sunrise was really great to see and I recommend a south-facing room. It was clear that they had put in some renovations and overall the room was clean and well-kept. The price was hard to beat (less than $70) since we stayed during the week. The food was good and the gaming was fun.
I used to love this place. We have stayed many, many times. Sadly, things have changed and not for the better. The check in line was long and slow even though we were not there at a peak time. Our first room was not really what we had reserved. Management found a better view but we had to go down stairs for new keys...twice...because they keyed them wrong. So it took over an hour to actually check in and get into our room. Not the end of the world. For best view book south tower, south facing. We were there on a Saturday night and ate at Windows for the all you can eat crab legs, etc. It used to be so yummy. This time was disappointing. I was never able to get even mildly warm crab legs. There were cold and rubbery. I tried getting just a few at a time but still cold, and these were not from the chilled selection. The casino is now very smokey. That can't really be helped but I remember when they first remodeled and I loved that it wasn't saturated in smoke yet. There are a few non smoking sections in the casino though and that is nice. Our room had some issues. The refrigerator made a loud whistling noise any time it ran. It was really annoying. Worse, was after an evening out we wanted to relax and watch TV. Only 2 channels worked on our TV!! All the channels tiled and were filled with snow. It was unbelievable. It was too late to bother calling downstairs because we weren't going to switch rooms, again, and not that late. Ugh, when I mentioned the TV issue at check out the clerk was rather flippant and said the whole hotel experienced that issue. No apology, no offer of a discount. We had no TV, a loud whistling noise, had to switch rooms once and all for $105/night. Nope, don't think we will be back. This was always our go to hotel but we are going to try a different one next time.
Do not judge a book by its cover. The Aquarius looks good on the outside---. I have wanted to stay at the Aquarius for some time. Unfortunately, my hopes were dashed. There was a very long line for check-in--exhausting! My room had no view other than a wall. Okay, perhaps it was because I went through a third party. First, the coffee maker did not work. I called maintenance to have it replaced. Overall, it took about one hour to enjoy my first cup of coffee. The mattress was old and sunken. Each one of the five bed pillows was horribly flat. There was a whistling noise coming from something in the bathroom ceiling; I closed the bathroom door but could still hear the noise all night long; therefore, I kept the TV on all night. It helped little. The floor had not been vacuumed from the previous guest. I found crackers and a cross on the carpet. Bingo!! I enjoyed a wonderful dinner at Outback Steakhouse. I left a detailed guest comment card but of course have heard nothing. I will not be back.
Sean Hammond Gen Mgr, you need to call me back! You handled the situation with my husband extremely poorly! You told him he had to leave. We were guests at the hotel today and even paid for good friends of ours to stay there and have their wedding there in Dec 2017! His dog has been with him at the casino on many occasions all the time in his stroller. I am making it my mission to tell everyone at the Foreign Legion and the VFW about your conduct! My husband has a legitimate service animal for his seizures. The dog is always in his control. Your security guards were very rude! The dog didn't bark or react to you or your security at all. You wouldn't even look at his paperwork and told my husband he wasn't a service animal because he has a stroller! His dog is a 14 year old senior dog that has issues at times with arthritis and holding him all day is not an option. Despite you and your employees training as a human being you needed to realize that not all service animals can walk on their own. He performs his job well and is able to warn my husband prior to a seizure when he is in his stroller close by. I guess my next move is to file a complaint with the ADA or even a federal lawsuit as is our right! Waiting for your call and apology for the embarassing way he was spoken to. We aren't monetary people we just want to be treated with respect! My heart broke to see my husband so upset. I hope your proud of yourself and your staff!
We enjoyed our stay in Laughlin at the Aquarius. The check in line was really long but moved pretty quick. Our room needed a thorough cleaning. The navy blue decorative cover at the foot of the bed had hair and lint on it. Nave blue was probably not the best color choice, shows everything. Anyway, the room was ok. We paid for a river view. It looks like most rooms have a river view with a "bumped out" window. I think those paying for a river view are placed closer to the river. The Aquarius is on the riverwalk. It's an enjoyable walk between casinos. The casino has a nice selection of machines. We appreciate no resort fees and no parking fees in Laughlin. For me, the river is the main attraction. There's a few river cruises that are worth checking out. The pool area is very nice. Laughlin is a nice town and the Aquarius is one of the nicer properties. We will be back.
We've eaten at the Aquarius Cafe twice in the last 2 weeks and the food is amazingly good! The onion rings are crispy and perfect and the prime rib French dip is out of this world! The only reason we didn't give them 5 stars is the service seemed a bit haphazard. We didn't mind though because, if the food stays that good, we'll take haphazard service any day!
It was oh so beautiful they had a great dinner. And the entertainment was superb I won quiet a bit of money. The,cocktail waitress was sooooo slow Food was good in all the restaurant. Free parking and the view are beautiful
huge room on 17th floor overlooking pool & river. quiet well appointed. check in took awhile but that was only because people ahead had lots of ?. casino floor was nice but not much of a choice in resturants. yes we will stay again.
Stayed 2 nights, because of a good deal. We had stayed 2 years ago and got a coupon for free night for each of us. We updated to river view for $20.00, would not do again, not worth it and we ended up with numerous pending charges on our credit card, all but one has now been cleared as I write this, explanation was very complicated. Rooms were clean, pillows very uncomfortable, bathroom very dark. Front desk staff, not the most friendly. Cove restaurant with appetizers and pizza was very good. The Cafe was extremely busy, needed way more staff, felt sorry for the waitress, honestly saw her running.
Our suite was very well appointed and cared for.Lots of hot water, very comfortable beds, Ample room to move around. Has fridge and coffee maker and over looks the Colorado river. Staff was very helpful and prompt with anything we needed.
Quiet, pleasant stay... bed very comfortable. Bathroom could have used a little more attention. Enjoyed the restaurant on premises... good food, reasonable prices. Downside was walking thru main lobby and check-in area and having to smell the cigarette smoke.
Just an average casino. Not great gaming. Video poker is only good if you play quarters on certain machines. Their point system is not as good as other casinos in the area. Hotel is about the same as any other casino in Laughlin.
Well I live local but go to laughlin all the time to eat and go to the entertainment and concerts. We always stay the night so we don't have to drive home we have stayed at several of the hotels in laughlin but the Aquarius is by far my favorite. The staff is friendly and inviting, the valet and bellmen are very helpful also when waiting in line for check in we were offers water bottles 2 times and 2 kinds of coffe samples and smoothie samples. The slots were not very loose but you can't win all the time. The free entertainment at the splash lounge was good. We had seafood buffet in Friday night and it was great be sure to get a players card to save a couple bucks. So much to choose from and the crab legs were to die for also you get 2 beers or wine with dinner. We also ate at the vineyard in Aquarius the place is very nice and the wait staff was great but the price was to high for me and the food had no flavor so had to keep salting and the only flavor i could taste was big chunks of garlic and I am not a garlic fan anyway if you like fancy smanshy go here but it was not my cup of tea
Stayed in a riverside room on the 11th floor. Had a great view of Bullhead City and of the river itself. The customer service at the front desk was excellent and we appreciate how friendly everyone was. We dined at the McDonalds restaurant a few times and it was great as well. The buffet was very nice and the fitness center excellent. We would definitely return to this property on a future visit!
This is probably one of the better hotels and Laughlin. It's located right on the river and it is right off the main boulevard. It's one of the cleaner hotels and there isn't a constant cloud of marijuana smoke that you get with some of the other casino hotels in Laughlin. The rooms are fairly comfortable and much cleaner than many of the hotels and Laughlin as well. You pay an average of $10-$15 more per night for the rooms but under $100 per night it's still a pretty good bargain. Parking is a nightmare. They basically share a parking lot with the casino next-door and trying to find parking during the busy season is quite the challenge. Save yourself some time and aggravation and just use the valet
This casino/hotel may be under new ownership but it is still probably the best place to stay in Laughlin. The rooms are spacious, clean and the view from the very windows is great, regardless which direction you face. Yes, this hotel is aging also but you do see renewals here and there. The price is certainly right considering this property.
Excellent Accomidations. Great Food .Easy to get to. We live in Wickenburg,AZ. Go through Kingman,AZ AND coast dowm the Hill to Laughlin,NV, I am a Veteran. They go out of the Way Help U.S. GOD BLESS AMERICA and GOD ALL. LOTS TH DO WHILE THERE.
While part of a group of 38 holding meetings @ Aquarius earlier this month, attendees dined at the Buffet one evening. It was an UNSATISFACTORY experience by all!! Items on the steam lines were dry from being there so long & the serving tongs were too hot to use, vegetables were missing from most serving trays, and the only items with flavor were the desserts. Service in the Coffee Shop the next day was painfully slow!
There was nothing extraordinary here, but I can say that my stay here was pleasant, the accommodations were clean and up to date, the casino was large, dining options on site, the staff was friendly, and the location was perfect for exploring the Laughlin opportunities. The hotel has two large towers and offers rooms with a view of the river and casino district. The on-site parking garage was handy. And perhaps best of all ... no nasty hidden "resort fees". I had one lost-and-found issue, and the customer service staff was quick and very helpful in getting it resolved. In short, I would definitely stay here again.
Great view of river from window. Room clean, furniture and carpet fairly new. Tiny bit noisy from next door. Casino fun. Checkin and checkout easy. Riverwalk outside at night had raccoons and skunks, but they werent bothering anyone. Seems quite safe. This is a quiet place, no loud freeways.
They didn't have the room type we had ask for so they gave us a mini suite. Or something to that effect. Originally we were to get 2 connecting rooms but it was a very late arrival. With 2 beds in a seperate room and a sofa that made up into a bed. This worked out great for us. The bath could have been more updated. Had a tub with shower. Small sink counter top. There was a kitchen area had a wet sink, refrigerator and a coffee maker. Room was clean. The way the windows were situated, it would let the sunlight in at sunup. Good thing we brought our clips. When we called to make the reservations, the lady stated there would be no problem to get the room we ask for even for our midnight arrival. We do know better. The phone operators are not the same people that checks you in. The coffee maker uses a pod. Much like a K cup but without the plastic bottom. It work as needed first two mornings. Day we were to leave something went wrong. It didn't push coffee out the pod but was bubbling all over. Tried again with same result. The last night stay, there was water dripping out the inspection plate on ceiling above coffee maker. We still enjoyed the room.
A perfect location with a view. Stayed here years ago when it was under another name. The bed was comfy the room is spacious and pretty quiet all night. We had the room facing the river and were able to pull the curtains back and enjoy the view of the river.
Went to see the NFL playoffs and albeit they televised the Atlanta-Philly game, they announced just before the Pats game that they were stopping televising the NFL games for the day to give way to a live music thing. A room full with over 300 people cleared out, in dismay. And when the DJ got booed, he crank the music super loud to drown out the complaints. Super rude. And no table service there with huge lines at the bar. NEVER AGAIN.
This was our 3rd year in a row to purchase their New Year's Eve package. Upgraded our room to a river view for an extra $20 per night. Was very unhappy with the room. Windows were so dirty you couldn't see river good especially at night and showerhead didn't work good, plus drain backed up with water past our ankles. Went to service desk where they changed our room and made it right by refunding our extra charge of $20. As usual the New Years Eve party was awesome. Fantastic band where we danced the night away! Another great New Years Eve spent at the Aquarius!
I prebooked my room in advance online, and saw when you registered with the Aquarius Hotel you get a 10 or 15 percent discount on your online booking, and after checking out the room rates I booked a panoramic room in the upper sections of the towers. Room for 2 nights came out to less than $200 and at the time of booking there is a $68 charge, I didn't mind the charge, but nowhere on the website when reserving the room does it say you are being charged, I though well damn that's shady but ok cool. Check in was a breeze, and remember the room for the 2 nights was under $200 and by now had already paid $68 of that, I figured the hold for the room would be the remaining amount due, but nope it was a $200 hold for the room for the 2 nights. That was shocking, but I get it, some people go crazy on room service and mini bars right? I was in the Arizona Tower on the 21st floor. The room was clean and severed it purpose for the 2 nights and had a nice view of the Colorado river. Staff at the Aquarius were helpful and friendly. I enjoyed my stay with the Aquarius.
The rooms where very clean! The staff was very helpful! The problem we had was when we checked in we was told there would be a $50.00 deposit required for each day we stayed at the hotel! This was charged even though they had our credit card information on file! The deposit was refunded over the days we stayed. There was charges that was charged to our bank account that made no sense. When I called the front desk they were not able to tell me why the charges were charged but did assure me that they would disappear. Which they did after a few days! The charges for example was $1.67, $.67, $.98, $48.37. The person at the front desk stated I was the 3rd person to call that morning with the same complaints. Just be sure to ask up front all the charges that will be charged to your account.
This is a very comfortable hotel. Easy check in and out. Room was bright and clean. Great view from the large window. I will stay here again. Price was very good. Cafe for breakfast was really good, prices and helpful staff. We also eat at the Outback restuarant and that was. very good. I liked it as we did not have to leave the casino to eat there.
Gambling wise it was so-so. The new years eve party balloon drop was the only big deal. As for the buffet, it did not live up to its past history. What food should have been hot was warm at best, and what should have been cold was only cool. Now for the good. 75% of the dealers at the tables have great personalities but I seemed to get 50% of the other.
The rooms and hotel are very clean. Service is superb. However, the decor seems to be a bit outdated. Needs some renovations. If you are looking for modern decor, this is not the hotel for you. If you are looking for comfortable rooms, try the suites. Food in the cafeteria is not that great, but they do have a McDonalds and Subway in the premises. Also, they have a very good coffee shop which sells wine and some sandwiches. It seems, however, that this is the hotel to be in the summer time. If you are looking for more "las vegas" type of hotel, take a look at the Golden Nugget.
The hotel is nice, staff is great, rooms are clean, and for the most part the food was great. My complaint was the beds were very uncomfortable, very stiff which caused me pain when I got up. I realize some people like stuff beds, but there were 3 of us and none of us go a good nights guys sleep. Also, on last night there, there was some type of work going on at 4 am through 8 am, couldn't sleep because of the noise; buzz saws and hammering.
Between Christmas and New Year's my wife and I had time for a quick getaway. The Aquarius is always been one of our favorite places. It's a short drive from Southern California to Laughlin, the hotel is very nice, and it's almost always in our price range. I made reservations a few weeks ahead of time and I was surprised to find out that there now somehow affiliated with Best Western Hotels. I like that because when I travel there sometime stay at Best Western so this works for my points with staying with them. When we arrived at the hotel I went in to check in. The casino and check-in area seem very smokey. In fact it was smokier than I ever remembered it including before it was Aquarius. I know the area nearest to check-in is supposed to be a non-smoking area but it really didn't matter. Anyway the check-in went without a hitch. One interesting side note is since I told him I didn't want any housekeeping during my stay they gave me a $10 gift for slot play or any of the hotel eateries like the buffet, Cafe or coffee wine bar. Our room is on the 16th floor in the California Tower. I like that Tower as it is the closest one to the parking structure. The room offered and awesome south-facing View of the Laughlin strip and the Colorado River. As we settled into the room we noticed a few things were askew. There are no soaps or shampoos in the bathroom and the light fixture just inside the door was missing a light bulb. I made a call to the front desk and those two problems were remedied fairly quickly. I mentioned the smoke issued to the maintenance man who came to install a lightbulb but he really had no answer for me. As I said previously the casino seemed smokey and seemed to stay that way to varying degrees for entire visit. The strange thing was each morning although we were on a non-smoking floor our room seem smokey. I walked into the hallway and didn't smell it but in our room we did. Eventually during the day the smell would clear out. Wierd. I would definitely stay at the Aquarius Casino Hotel again. If I ever had the problem again I would definitely mention it to the hotel maintenance. The main reason why I didn't make a scene is because we really spent so little time in the room.
Our room was clean, the carpet was relatively new, and the bedding, towels, etc. of decent quality. The smoke was a problem in the casino, and the extra fee we paid for a 'panorama view' was not worth it. I called the front desk to ask about our view (we looked out over a parking lot) and was told that 'technically, anything above the 12th floor is considered a panorama.') I should note that we are not gamblers or fans of casinos per se - this was just in a convenient location for our travel plans.
We picked this because we had read good reviews and I have usually had good results with BW branded accommodation. I paid a little extra for a "panorama" room, non-smoking floor,with two queen beds (higher floors only) that overlooked the Colorado River. The reason I wanted a panoramic view room was because the sun comes up over the mountains on the other side of the river and is very pretty. I was surprised that there were still smoking properties, haven't been in a smoking property for ages. The room was nicely decorated, the toiletries were good quality. TV had a wide range of channels (we did not watch TV) and the fact that the WiFi was free was an added bonus ( only used to check emails). All the carpets throughout the property were colourful and clean looking. The beds were excellent and the sheets appeared fresh and crisp, with sensible pillows - not the ones that are so plump you cannot sleep straight! The smell of smoke permeates the casino, the non-smoking section is extremely small. Our clothes reeked of smoke and had to be washed as soon as we got home. Ironically, the front desk has a sign that says no smoking....while being 10 feet away from a smoking casino. Lobby is very nice and desk clerks were friendly and helpful. While I didn't have much luck on the casino floor, there were a good variety of slots and tables. The casino is very nice looking. There are several eateries on the property, to fit all tastes and pocket books. We ate at the Cove (very good) and had the Buffet breakfast (well, it's a buffet....nothing to write home about, many things looked totalled dried up and we were there very early in the am but on the plus side, there was a big variety). I would recommend this hotel, even though it is a big pricier than others in the area. However, be warned that the smoke is pervasive and nasty!
We stayed here about three years ago and upon returning this year I wasn't sure what to expect. However, I noticed that the hotel front desk was attentive, discreet, and the service was consistent, as it was last time we stayed there, yes, three years ago. I love the bedding, I'm picky about my bedding as I want to be able to sleep as well or better in my hotel room than at home. The bedding was ideal as it had plenty of support but it also had a pillow top and ultra plush with memory foam. Housekeeping was awesome as they provided me with extra pillows quickly. We enjoyed our stay so much that we stayed an additional night. We will be back for another visit next year.
Nice hotel... Very pleasant staff... But don't pay for a room upgrade for Riverview in the California Tower... It's not worth the extra $10... The view is very small... But the hotel is clean dot-dot and the beds are nice
The king room with a river view was a nice size and had a comfortable bed, but the ventilation system allowed cigarette smoke to inundate our non-smoking room. Instructions on finding services were inadequate, signage was often hidden by large gaming units directly in front of them with no consciousness of sight-line. Food was acceptable, not gourmet. The riverside walkway had music blasting, which was jarring. People gambling seemed to be pretty happy.
Shower tub wasn't able to drain. The light on Night stand, back of night stand is fill with dust, hair dryer ring is fill with dust. This place are fill with dust everywhere. I was afraid to take off my shoes. I guess room service they don't see it they don't need it to clean it. This place is horrible n disgusting. Hotel lobby smell with strong smoke. Other hotels smell nicer.
The Aquarius is right on the Colorado River and I made my reservation for a river view room and while I didn't specify a high floor we got a room on the 17th floor. Hotels have a way of showing their age in either a good or bad way. To me, the charm of this place has remained and I loved it. I found the stay to be just perfect in a number of ways so I would highly recommend it. Spend some time doing a walk along the river front. I don't know who the genius was that decided to build a beautiful walk way along the river but it is really a lovely place to take a stroll. The Casino wasn't very busy during our mid week stay so the smell of smoke wasn't a problem for me and I am really sensitive on this issue. To my utter surprise they are a Best Western property and I am one of their premier stayers. No skin in the game for me but I got their credit card and received 50,000 points and have enjoyed a number of free rooms for my membership. BTW - if you got something positive out of this review I could use a helpful vote. I'm trying to get a 50% appreciation rating. Thanks!
Had an awesome stay. Rooms were nice and clean, facilities clean, staff friendly, pool was delightful. Will be back for sure. My only complaint is I went to sit at a slot machine and the chair was too close to it and I smashed my knee and could barely walk the rest of the day. So it was a sign to not gamble I guess.
This was a good hotel staff happy to help and attentive without being annoying or pestering like some establishments, the room was clean and comfortable, we were there on thanksgiving and went to the buffet (special buffet) this was so disappointing overpriced and over subscribed everything was cold and wasn't a nice experience we returned later in the week one evening when it was much quieter and it was a whole different experience, good food and all nicely done.
Excellent experience as always. Met some new staff who were excellent : Brad - on front desk was very good (joins Brian G as my "go to" check in person at the Aquarius) Jose - casino floor tech was very nice and helpful ! Kerry - cocktail waitress was friendly and attentive - nice ! Breakfast staff are very good. Dinner buffet was very good also.
Most of the hotels in this area are fairly affordable with rates that seem to jump around a good bit. Make sure to plan ahead to get the best rate. Well located, the rooms were nice but not wow. There was dust all over the lamps, tables and tv though. I did have an amazing view of the Colorado river from my window. When we went, they closed two of their on site restaurants which made getting into the remaining ones much more difficult. The cafe had the worst service I've ever had, taking a full hour to get spaghetti. The casino floor was busy and what you would expect and a little better with the smoke than other casinos in the area.
Third time at this property. The pros: no bloody resort fees, basic rooms have a decent view thanks to the angled windows, comfortable bed, rooms have both coffee maker (K-cup) and mini fridge, good selection of machines, relatively easy parking. Cons include mediocre coffee shop, smelly elevators (ant spray), restrooms also stink though clean, casino floor beverage service nonexistent in early AM. New owners from Parrumph take over operations sometime early next year - not sure how that will go. A note about attire - bring short sleeves even in the winter. Roasted with a warm fleece top.
My husband and I stayed here for our 35th anniversary – a quick getaway. This was our first time to Laughlin so I have no other hotels to compare to this one. The price was good (booking directly at the hotel site). I booked a king river view room – mentioning it was our 35th wedding anniversary. Disappointed when we arrived and the person checking us in indicated we would be on the 4th floor. The place was not at all busy and I guess I expected a room on a higher level with a better view. I even asked if we would have much of the view on just the 4th floor (actually it is the 2nd floor from the outside) and the guy just laughed (?). Our room was nice, clean, and the bed and bedding comfortable. Our view during the day was okay. At night we had to keep our curtains closed because right under the window were three huge spotlights that were blinding when you attempted to look the window. Also unappealing was the site in the morning of all the birds pecking away at the dead bugs that had met their demise on the spotlights the evening before. VERY disappointed that both the buffet and the nice dining option (Vineyard) were closed until late December. I had read something on another site about the buffet not being open during our stay and attempted to confirm by using the Contact Us option at the hotel site, but I received no response. I assumed if the buffet was closed we could eat at the other nice restaurant (wrong!). We were really looking forward to eating somewhere nice for our anniversary. Aquarius lost our dining, drink, and gambling business that evening to Riverside next door as they had several nice dining options – all open and happy to serve us. I was also told by a lady at the bell desk that the water taxi was running and came by “every 10 minutes or so”. She even pointed to the way to the taxi stop. Wrong! Water taxi was “closed for the season”. So beware the information you receive from the front desk staff. My last issue was with the cocktail waitresses. I like to stay up late gambling and on two different evenings I noticed there was not a cocktail waitress to be found on the floor after midnight. If I'm dumping money into your machines I'd like to get a free drink or two in return – even if it's after midnight. Again - first trip so no other hotel to compare to. For the cleanliness, friendly housekeeping staff (all smiles), and comfortable room I would stay here again. Also - bonus was that there are two towers - one for families and one for guests w/no children
We have visited many different casinos across the country, but by far Aquarius at Laughlin has been the most welcoming. My husband and I never expected to enjoy Laughlin as much as we did. We believe the main reason is because of the wonderful staff generous slots and great food at the Aquarius. We visited all the casinos and enjoyed Harrah's and the newly renovated River Lodge also. but overall the Aquarius rang all the bells we were looking for. The only improvement we would suggest is they put a Smashbox burger in place of McDonald's. We also enjoyed the interesting games at the New River Lodge and Smashbox and Slots at Harrah's. I can't say enough about the Aquarius and are looking forward to our next trip at the end of the year. The only thing I would like to see are the halls leading to the rooms upgraded but such a silly thing, I can put up with for all the service and enjoyment we have at Aquarius. Definitely give the Aquarius a chance the win your heart over.
I was hoping it would be something a bit better, but just average. Room was clean and comfortable, but I really didn't care much for the decorating - very bland. Staff persons were polite & pleasant. Restaurants - pretty much horrible. Can't see myself returning.
I have stayed at many hotels in Laughlin Nevada, and I think that the Aquarius is the best hotel there. They have done many upgrades to the hotel. They have a really nice pool that has lifeguards on duty and they have 2 hours in tbe morning and 2 hours in the evening that is just for adults at the pool. I really like that, sometimes you just dont want to have kids around splashing you and their parents say nothing to them. The rooms are clean and to me that is the most important thing when staying at a hotel. If you are going to Laughlin I recommend you stay at Aquarius.
Went to see Dwight Yoakum this weekend great show even though he was under the weather. Also caught the Platters ate some good food and enjoyed the company of our friends.The rooms were very good it's always good to be away from the smoke. Disappointed in the slot machines they didn't seem to payout like the last time we were there.
Went with friends who are frequent visitors to this resort. Room was more than adequate for the amount of time we spent in it. Bed was comfortable. Took advantage of the discount in the buffet for getting a players card. Staff were friendly, free drinks were good and food was typical buffet fare. The pool was large and fairly new. Casino had non smoking areas and was clean and well kept. We were lucky enough to find a great band on our final night in the casino. Enjoyed the Riverwalk and visiting all the other sights in Laughlin.
We reserved 2 rooms, but at check in they told us that one was cancelled. So all 4 of us had to sleep in one room. They did send a roll-away at no charge. Later that night the restaurant we were going to eat dinner, The Vineyard, was closed and so we had to go to another casino. Then, while we were sleeping we had noisy neighbors next door. Had to call management. Overall, not very impressed with check in services. The Bell person was very informative.
I did not find one employee that delivered exceptional customer service. The entire staff seemed ticked off and angry to be at work. While you can sit and feed $100 bills into their machines and be completely ignored for an hour with ZERO cocktail servers, if you move up to the bar and feed more $100 bills into their machines, you are put on a timer and not allowed to order a beer within certain time limits. The restrictions are a problem, but the poorly execution of the rules by the staff is the major concern. The staff needs to attend an comprehensive "CUSTOMER SERVICE & HOSPITALITY" training session. I've been treated better at the DMV than what this hotel can deliver in customer service. The buffet is horrible and lacks basic offerings. There is not even simple things on the salad bar such as cucumbers, radishes, etc. and the hot offering omit simple basics such as fried chicken, roast beef, etc. Save your money and go elsewhere. This hotel lacks basic customer service. This is NOT HOSPITALITY. .
less than a b rated motel. ice machine not working , sells off brands in branded drink machines, room was not the cleanest, refrigerator dirty, something dripping down inside entrance door, no room safe, sometimes smelled like a sewer
We booked a Riverview room for $67 a night with no resort fees, mid-week. We tipped the front desk agent a few $ and we're given the top floor in Arizona tower (family tower), room 18062. I would normally prefer the California Tower which is adults-only, but there weren't many kids in the hotel and took the better room in the family tower. The room was clean and very nicely appointed. The only issue we had was the heater would not come on and maintenance came up within 15 minutes and solved the problem. We took a river cruise on the celebration boat in the afternoon, one and a half hours long. Price is only $10. The hotel buffet, had a good Mon-Sat breakfast buffet that was $14.65 and included champagne. I really appreciate the Promenade that runs alongside? the river in front of the five casinos. Between the Aquarius and the Edgewater is a small Casino called The Regency. They have three pool tables. Also it in front of the Regency are some raccoons that live down by the river and come up in the evening looking for food. If you offer them snacks they will take them from you. It was fun. Aquarius hotel and casino is the nicest Casino in Laughlin. I will definitely be returning.
We usually stay at the Colorado Belle but decided to try the Aquarius after a disappointing visit at Belle in 2016. Aquaris appeared fresher all the way around. No smoke smells in room and bed wasn't lumpy. Room had refrigerator and room to move around. We had view of the river and strip. Clean, friendly, just wish the slots had been nicer to us. Will stay again.
We stayed on the 7th floor in the California tower. The room was clean and relatively quiet until the door slamming started at 6:00 AM. The view was not great - the top of the parking garage, but it was fine for a place to stay for one night. Price was reasonable at under $60 with tax for a king non smoking room.
Aquarius is now best western. I had made my reservation several weeks in advance. I arrived to the hotel to be told there was no reservation. I was told by the agent I had to contact coorperate since I had used points. Ok your a premoiere and now you are going to make me do all of the work to correct your mistake. I call coorperate they say I do have a reservation so they contact the hotel and get it fixed. I go back in and they tell me I now have two reservations huh whats going on? They never tell me if they fixed it as I only had one. I tell them I want to extend my stay and use travel card. They tell me they are not capable of using travel cards I have to call coorperate. Again, A premiere makes me do the dirty work so I call coorperate only to be told I have to do it at the hotel. I go back down to a different agent who tells me yeah I can now use it but only at check out. What good is a travel card if your going to charge the credit card then reverse it at check out and charge my travel card. Get to the room again the bell man slams our items down. Ok he is having a bad day but so am I now 4 hours into phone calls and dealing with the hotels mistakes. Next day, we have a DND on our door and the housekeeper opens our door and is holding the DND in her hand.. what? Day of check out the bellman takes our bags I tell my grandson to go down and make sure it goes to the right car as his mother is down waiting. The bellman yells at me that he cant use the service elevator. Did I say he was going to use the service elevator. NOT ONCE did any employee offer me an apology, or some type of compensation but at the very least an apology. NOT ONCE. The manager of this establishment at the front desk needs some serious training I have never ever ever in the hundreds of hotels had to have so many hours of my vacation taken away to deal with their mistakes..................
Seems like it doesn't belong in Laughlin; much nicer and newer than most other properties. Rooms are very new and really nice, good size. I always stay in the tower next to the parking structure .Higher floors give a nice view of the lights on the Laughlin strip; I never had a river view.The river doesn't seem like much and a view of Bullhead City on the other side doesn't seem particularly thrilling. Only problem is it's a HUGE property, so can be a fair amount of walking compared to older, smaller properties.Non smoking rooms have never had the stale smoke smell in the bedding unlike other places in Laughlin. I've always found pricing to be competitive with others, especially when you have a free players card, even though I don't gamble. My favorite place to stay in Laughlin!
When we arrived we were greeted by friendly employees. Check in took a little longer than normal. Room was clean and comfortable. We ate at the vineyard which was yummy. Played around at the pool. The only complaint which is not even big is I don't care for the gaming. I can't find ones I like to play. Will stay again.
My wife and I went there last Wednesday and Thursday night. We got a 18th floor Riverview room in the California tower. The room was spacious and clean. The bed was comfortable too. Looks like the carpet was pretty new too. I liked that the tower had 6 fast elevators with good ventilation. No smell of smoke. We enjoyed the new swimming pool and Jacuzzi right next to our tower. We had a few drinks from the poolside bar that were good. On our second night we had dinner at the Vineyard Restaurant. It was dimly lit and romantic. We had a nice Cesar salad to start. My wife had scallops and I had veal. The hotel has free valet parking which I liked. The check in for us was perfect. No waiting at 2:30pm. The slot selection was fantastic also. Many new games. We like the location, walking distance to centrally located shopping mall and other casinos. We had a great time, and would return again. The value you get for the hotel rate could not be beat at the Aquarius! All staff were friendly and helpfull. We highly recommend trying this hotel when in Laughlin, NV.
We go to Laughlin regularly, the only place we stay is here. The rooms are nice and comfortable. The restaurants are great, The casino floor is well laid out, and very spacious. All the staff are very friendly and courteous. Have not had a complaint about this property.
Very clean and up to date hotel. The all you can eat crab legs on Friday nights was awesome. We also walked to the Riverside Hotel where we had dinner at a Mexican Restaurant, which had excellent food. (Sorry can't think of the restaurants name).
We visit Laughlin at least once a year because we like to play Laughlin Ranch Golf Course.. For the past few years we've stayed here because it offers so many amenities and is convenient to other places. Over the past year or so, I can only say while the place is very well maintained, it is just starting to show its age..It really is time for a new do. As an aside, the check-in process was absurd. It took us 25 min on a Monday..We had dinner at Outback and they were really quite snarly and to top everything off, there was only one 5 dollar blackjack table available and it was slammed.. I don't know that we'll stay here again
This casino is well run, clean and friendly. The floor is laid out well with a wide variety of tables and slots. They have great restaurants and bars. One of my favorite river casinos. The rooms are very nice and recently upgraded. The pool are is recently added and also one of the nicest in Laughlin.
Everything is great about this resort starting with the prices. You can have great “Las Vegas fun” at a fraction of the price plus the Colorado river atmosphere. Don't miss it. The hotel is not as luxurious as your top Vegas hotels but you can spend the savings at the Casino.
We just recently stayed twice at this property. Once in September and the other in October. We had a nice and comfortable stay at the property however their seemed to be some issues with guest service and room condition. I have worked in the hospitality field for over 25 years for Sheraton and Wyndham properties either as a Front Office or Guest Service Manager as well as a Assistant General Manager and know what I am looking for in guest service and room conditions. Our first stay was good however the front desk agent seemed as though we did not exist once she called us. Her head was down and just looked at the screen. We did not even get a" hello or welcome". I use to cringe when my Front desk agents would say next or next guest or if they don't acknowledge the next guest waiting guest in line. Not much of a welcoming feeling at all. Front desk staff should be warm and welcoming. I have seen better front desk agents at motels. The only time she talked to us was when she ask for a credit card and wanted to know if we wanted an upgrade and to give our keys. I looked around and noticed that some of the other agents were stoic as well. Once we went to the room, the room was in decent shape and for a panoramic room it still had a great and beautifulview of the river. The only issue was that the wall paper behind the chair was coming off. We proceeded to go andnget our players cards. The two ladies so far were the friendliest. The lady helping me out was full of smiles. We decided to eat at their buffet. The buffet was not busy but the cashier did not seem friendly and just ask how many and where was our players card was. Now the attendants were friendly and we're always asking us if we needed anything else. The food was decent and river view was incredible. The next morning we went to try the cafe. We went up the wrong way and we're told next time go in this way. She seemed irrited that we went in the wrong way. Wow. We are new to your hotel and get treated this way. That made me angry but decide to try the cafe anyways. The food was great and our waitress was friendly. I tend to look around a lot at the staff. Some just did not seem happy to be there. No smiles whatsoever. After that incident we decided just to walk to Daniels at the Regency Casino or to the Riverside for breakfast or lunch. Atleast there we knew we would get better customer service. That called revenue loss for the Aquarius if your service scares of your guest to other establishments. Now the only other friendly staff we met were from valet and from housekeeping. I do have to commend the staff at at the Coffee Shop Duet. They were all very friendly, outgoing, and full of smiles, the other issue we had was during check in. We waited for our luggage for up to an hour. We called down firat and said the luggage was delivered however we were in the room waiting for the luggage. The bellman said there was a mix up and they would take care of it right away. Our stay in October was a little better. Front desk associate was friendlier and much more outgoing. The buffet and cafe staff were pretty much the same but the food and view was good. This time we booked a river view room and the view was amazing. We only ran into one issue with the room. The tub would drain slowly so as we were taking a shower it would begin to fill the tub. We called down for assistance. The maintenance engineer came up after 10 minutes and fix the issue. We thought that it had been fixed but it happened again the next day. Overall our experience was not bad. Just some issues with customer service and some staff needs more training on dealing with guests. We decided to try this hotel since we use to stay at Harrahs. At Harrah the front desk are more friendly, outgoing, and easy to talk to as well as there other staff members. I may give this hotel one more opportunity but will keep Harrah as option for two trips next year. The best thing about The Aquarius is that there is no resort fee and free wifi. The river walk is beautiful and the Duet Coffee shop has excellent desserts. I stopped of there almost every day.area
There is ample parking available. Check in was quick and easy. The room was of a good size and clean. The bed was comfortable and there was a good view of the town, river and surrounding hotels. The casino area is clean but does smell of smoke because although they have a separate smoking area it does drift around the room. We had food at the Panda Express it was very nice and plentiful and they were willing to give a sample of food if you weren't sure what to order. The pool area is lovely and clean with plenty of beds although I will say that at peak time there will be a shortage. The only complaint is that there are no changing rooms by the pool and it is quite difficult not to go through the hotel with wet items. There is a lovely walk along the river but we were unable to do it as there was an invasion of large flying insects that made the walk uncomfortable. There is a boat taxi that takes you up or down the river I cannot comment on this as we didn't use it but it stops right outside the hotel. Check out was quick. Would I stay here again? Yes if in the area Would I recommend it to a friend? Yes but only if they were in the area.
Weekend gate away with my love. I like this hotel because it has a Subway and a Mc Donald the parking is close by and the gas station is across the street. There's a lot of slots to play and the food is good . The room is remodeled and the bathroom is nice I would definitely return.
Check in was quick and easy. We stayed in the Arizona tower. Room was clean housekeeping was on point! Bed was a little hard for my back, but next time I'll ask for a different room if I have that issue. Will definitely be returning. Pool was warm and clean. Jacuzzi was hot. Bar service at the pool was Great! Thank you to Candy that was there in the morning. It was really nice to pop in to McDonald's and have a cheap breakfast sandwich and a good cup of coffee. Duet the coffee shop...good coffee but, terrible cupcakes. Looks can be deceiving there! We had food at Panda Express and Outback a couple of times....never had a bad meal! Love the Aquarius. We will ask for the California tower next time to be closer to the pool.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello KristaLeAnne. Thank you for your kind review. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and restaurants that the Aquarius offers. Thank you for your visit, and we can't wait to serve you again.
Everyone from bell hop to front desk buffet restaurants were all friendly the slots were hot we booked on line asking for non smoking close to elevator and they were met the only thing is they need more cocktail girls walking around it's not very smokey
we stayed on the 18th fgloor in the California tower, great river view, clean room, coffee at thge Duet was awesome, loved the river walk, lots of raccoons, was super long wait at check in because Toby kerith concert, thgat was only negative but they brought a cart with bottled water for those waiting in line and line moved along. nice spot across from outlet center. would return
I have never had a bad experience with the Casino and hotel staff. The atmosphere is very welcoming and the slot options are good. I really enjoy visiting the Aquarius and am planning on going back next month.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Martha T. Thank you for your delightful review and high rating. It is our intention to provide a best service as possible, and we are thrilled to see that your overall stay was pleasant. Thank you for choosing the Aquarius, and we look forward to seeing you again.
For sure laughling is not the most amazing place in The us but what a great hotel. Nice staff low price beautiful bedroom with quiet AC. Playing casino with old folks is not las vegas but good to train
I've always viewed the Aquarius in Laughlin as a great getaway. But now with the Best Western connection, it even better. I understand the transition is still in progress but it's great to get reward points at this very reasonably priced hotel. It's clean, with a variety of rooms. Food is great and slots are plentiful.
Just returned from 2 night stay at the Aquarius Hotel/Casino in Laughlin NV. Took 2 hours and several phone calls later to get some toilet paper brought to our room after we first arrived. Then we were woken abruptly In middle of night (12:30am) by loud fire alarms and intercom message announcing to stay calm lasting about 20 mins. We saw people running down the hallway and smelt smoke, so we quickly threw some clothes on and our belongings together to leave. My husband twisted his bad knee in the ruckus! Went home!
I have stayed here multiple times and as long as Adults get the California Tower..no one under 21..and get a River View (it's an upgrade) worth the $$$. Great spot on the River Walk, nice restaurants etc. Laughlin is sooo much better value than Vegas. You can get a Jet Boat to Lake Havasue, go to the antique car museum, visit Oatman etc..Very nice, safe low key gambling destination. Also if you like to walk, there is a great trail to the Davis Dam.
This was my first visit to Laughlin. I picked the hotel based on Trip Advisor reviews and it didn't disappoint. Everyone was so friendly from Valet to check in to every other team member I encountered great customer service. The room was clean and spacious. Bed very comfy. Not sound proof however and no opening windows so no fresh air in the room. Nice food options. I wanted to like the buffet. I tried it for dinner and a brunch but it was just ok so I wouldn't choose that option again. Very centrally located. I would recommend and I would stay here again.
Great value for the money! We had a lot of fun here... and though it was very busy, check in went quickly and extremely friendly staff. Ended up getting offered a 15$ night from my players card so we stayed a third night...Bell service "lost" our things for a while which was a bit stressful, but no resort fees like they have in Vegas was a plus.
Nice clean, large room for overnight stop. Many eateries to choose from. Used a 25 percent off coupon at the buffet for joining the Aces Club. River Walk not too appealing. Too much filth and moths. Casino had lots to offer. Fun and good experience.
We always like staying and visiting the Aquarius. The staff is friendly and helpful. The rooms are lovely. The machines in the Casino are generous and there is a nice variety. It didn't seem as smokey as the last time, which was nice. Love this place...
We where treated like garbage at check in. This kind of behaviour I never ever noticed on check in. Coming to the room on 17th floor the bed was disgusting dirty.Like someone take a poop on the sheets.Calling downstairs at check inn they told us we will notice housekeeping.So we sot stuck in a dirty room.No apoligize no switching room
This was our 5th time staying in Laughlin But our first time staying at the Aquarius hotel. we hade a great time on our two night stay the pool was very nice and they have two hot tubs one on each end of the pool the pool deck overlooks the Calarado riverand no kids after 7pm. our room was clean and up to date with a fridge and a nice big shower the slot games a little tight we will go back again that we have a great time
Great room rates but I ate at the breakfast buffet twice because one of my friends insisted. She's a BIG eater, however, for the price which was over $14 with a players card it's the worse buffet I have ever eaten. They didnt have cream cheese one morning. A casino runs out? But just not good tasting food. I am not a big egg eater so the live action omelet doesn't impress me. The ham was canned not real. I ate watermelon and pineapple and a donut. I also encountered the cashier who never smiles and has the worse personality for her job. I'm giving you my money. How about a smile instead of such a sour puss. She should be happy she is employed. Yikes!
Stayed here this last winter, had a enjoyable stay. Room was clean and staff friendly. The restaurants were decent and the free drinks on the gambling floor was plentiful. I wish I could say I won some cash, but I guess that's why they call it gambling.
Very average. Won on roulette at the pioneer. Low tech. Here high tech, #'s came up that no one had any chips on 8 times. With 6 players, strange. Go to Harrahs. It's the best by far and nicest. . Wouldn't give me 15% of my room. The guest service lady gave it to me. I have it to the front desk and they said I already had the lowest rate. Bait and switch!!!!!
Got a room on my birthday to drink and gamble. Had an awesome time. A lot of new machines and even a non smoking section if you aren't a smoker. Outback Steakhouse is always a great idea for dinner also.
The Aquarius refused to accept a prepaid and confirmed reservation I booked via Priceline. The error, it turned out, was in the hotel's own reservation system. The unpleasant, indifferent front desk staff refused to accept any responsibility or lift a finger to help. What's more, the front desk agent complained that she sees missing reservations like this "hourly." If you read reviews, you'll see lots of mention of poor service at the Aquarius, particularly from the front desk. Heed the warnings and book elsewhere! First, the Aquarius front desk claimed they couldn't find my reservation. (Of course, I showed them the confirmation email.) After I spent 30 minutes on the phone with Priceline, Aquarius staff said they saw the reservation but didn't know how to process it and couldn't be bothered to try. Then Priceline offered to return all prepaid funds if the hotel would simply honor the reserved rate, but the front desk manager refused, saying I would have to to pay more than twice the original cost. The Aquarius was so amazingly unhelpful that, after literally 90 minutes of trying, Priceline customer service gave up and just paid to book me at Harrah's. (Service at Harrah's was excellent, by the way.) This was a very uncrowded weekday and the Aquarius had tons of available rooms; they just didn't care enough to try and solve a problem of their own making. It was truly awful, disrespectful customer service.
We booked Aquarius as a stopover hotel on our Journey from McCarron Airport to Grand Canyon Village. As a Casino Hotel it is pretty much as you expect. The staff were very friendly and helpful and while there was a short delay at check-in (with only two reception staff on duty) this was quickly rectified by an observant manager. Our room was fine - large and with everything you would need including a very comfortable bed - but probably slightly dated if I am being honest. The main hallywas are very dated and resemble something from the Shining - that said, for less than £40 for a night here, we couldn't complain. We had dinner in the onsite Outback Steakhouse and it was fantastic - again the staff were very attentive and the quality of food was just as you would expect from this chain. The Fitness Suite was very well equipped and is a nice addition to the provisions made for hotel guests.
We stayed for five days in August. Everything was wonderful and the staff was very friendly. From the moment we pulled up to the valet we we're greated with Friendly Smiles. Check in was a breeze, we had originally booked the Sunset Suite but what I actually had wanted was two rooms that were connecting so when I arrived at the desk I told them my wants and they immediately said no problem they would switch me from my suit to, two Riverview rooms that connected. I signed up for their Players Club card and they gave us $10 in free play cash and then once we acquired 100 points we spun a wheel for a second prize and both my husbandand myself won $25 more free play cash and my friend won a complimentary nights stay. We also took advantage of the 25% off Buffet they gave us which was very good we enjoyed it. The slot machines were pretty good to us the entire time we were there, didn't win anything big but just enough to keep playing. The cocktail service on the floor was great. Our rooms for big bright and clean the AC worked fantastic. The housekeeping staff to great care of us we didn't want for anything. I give this hotel a 5-star rating because it covers the most important things to me which is fast service, clean rooms and friendly staff. I have already rebooked my next stay. Thanks Aquarius for a wonderful vacation.
I would have planned to return again but I feel that we were deceived by the front desk regarding the room rate. When I booked it I paid for the first night for 2 rooms). My traveling companion called in and asked if we could come in a day early at the same rate and was told yes your reservation will all be at the same rate per night and the extra night will be at the same rate. When we checked in we both verbally confirmed the nightly rate. Apparently the complicated computer screen that we both signed at check-in somehow showed a higher rate on some of the nights in the fine print which we did not notice and yet we had already verbally confirmed the rate per night. No one ever mentioned to us that some nights would be at a higher rate. We were surprised when we checked out by the higher rate and the fine print was then pointed out to us when we both complained. The manager would not fix it and refused any compromise or adjustment. Very poor deceptive front desk service.
Do not stay here. Writing this review 2 months after our visit now that I'm calm. I took pictures to back up my story, but have deleted them, so it's just my word. I wrote down the names of all employees who were downright angry and rude, but deleted them from my memos as well, so take it for what it's worth. This was, years ago, our place to go when visiting Laughlin. It was difficult to book a room, and sitting down for a meal meant waiting in line for awhile. This is no longer the case. The valet guy scolded me like a child for parking in a place that he didn't want me to park. There was zero signage on the ground or walls indicating otherwise. He threatened me with having my truck parked there, and took delight doing so. I've never been spoken to like this before, this young man definitely had a chip on his shoulder. The horse book is a joke. This young man who was the teller yelled at me and other customers. I watched several people just throw their programs in the trash and walk away out of frustration. They flat out refused to turn the volume on to hear the race caller, even on popular tracks. Several requests by me and others were met with grins, shrugs, indifference etc. I highly discourage anyone from playing horses here. They just don't care. Really really pathetic. The buffet had celery that was white on both ends. Those of you that eat celery know that this happens after many days in the crisper bin. How many times was this put up and taken down? It was indicitave of the entire buffet. I wondered why there was no line. If there is ANY doubt, ask to see before you plunk down your hard earned cash, discount or not. The one saving grace was the coffee shop. Staff was friendly, portions were generous. Other than that. I hate to say it, but I highly recommend that you don't set foot in this place. Ever. I did see several long time employees here. We haven't been since 2006. They were still their friendly and helpful selves, but the newer younger ones were, well for lack of a better term...punks. will not return and will tell all my friends as well. No second chances, stay away from this place.
First off the staff is awesome! The suite was massive. View was amazing. Loved our trip and my little 2 year old did too! Room was very nice and very well kept. Great pool and other amenities! We will be back for sure.
Really the best experience on the river in Laughlin, Nevada. Great clean accommodations and the friendliest staff. Dining was great with it's many restaurants. Service at the bar was also very well with it's many cocktails and foreign and domestic beers. Just an awesome experience.
My husband and I have stayed at the Aquarius Casino Resort several times. All our experiences were great. Everyone was always very kind, especially the staff at the Window Buffet. Thank you Aquarius!!!
Took off on a Friday after work and just headed up to Laughlin . Got to Aquarius about 8pm and there was a long line at check in so for fear of not getting room I got online at booking dot com and booked a room. By the time I got to front desk which was pretty quick as busy as they were, they already had my room set up and a great rate. So we checked in and had dinner and went to watch the live music and gambled a little and won. The next day I went to front desk because I had a free room that I get in the mail from Aquarius so I wanted to see if I could stay another night. They were sold out by this time but the desk gal worked with me and was able to keep me in my same room and use my free room coupon. Love this place because they are so accommodating. So that day we spent by the pool and more live music at night. The only thing I would say about the new pool is it needs more umbrellas or shaded area
The Aquarius is one of the nicer hotels in Laughlin. One great thing is they have a MacDonald's an an Outback steakhouse indie the hotel. The Outback is the best one I have ever eaten. We have been to this hotel several times on our boating trips. We went in May and the cost for a room was 42.00. Such a great deal. It isn't fancy but is cheap and clean. I would recommend this hotel.
Morning All, This hotel/casino is a great 3.5hr trip from Phoenix and has 4 things that make this a great place to stay. 1 spacious rooms, 2 the people at the casino are friendly, 3 the casino doesn't smell like a wet ashtray and for this 62 yr old asthmatic this is great and #4 best thing is that Carla from the Santa Fe doesn't work here
We had to wait in line 15-20 min. just to check into our room, which gives a bad impression as soon as the guest walks in the door. The room was nice, but there was an unpleasant odor that came through the vents during the night and the shower drained very slowly. I've stayed in nicer rooms for a lot less.
Very nice hotel with a great location in Laughlin. Checked in on a Sunday for a 2 night stay, the beginning of a 15 day road trip. Alvaro was at the front desk and checked us in, quickly, efficiently and with a smile. The hotel registration area is spacious and well located. We asked for a room on a high floor, not too close to the elevator, and received a room on the 18th floor with a partial view of the River, very nice. The room was spacious, clean and everything worked well. The casino floor is large, well lit and had a good selection of slots and table games. The hotel also has several restaurants including a nice buffet with a river view. Access to the Riverwalk is easy as well as to other casinos, the river cruises and other activities. Plenty of free, covered parking. The Visitor Center, Outlet Center and Eveent Center are all very close. First time here at this hotel, we'll be back.
I love that I never have to leave the hotel because they have everything you need right there. Best hotel, casino, restaurants and the customer service from the employee is excellent. The rooms are so nice and if I could take the bed home... so comfy ..... They just put in a beautiful new pool that is to die for. My casino Host Sharon, is awesome. I just love it there.
Had a relaxing fun visit for my first visit to Laughlin! We enjoyed Aquarius especially since we won some $$ playing slots! It wasn't "crisp" clean but for as picky as I am it was fine. We enjoyed The Riverwalk and hit every casino Players Club along the way for a discount on breakfast and free play! Would go again and stay here!
We visited the Aquaious with another couple for the weekend. We enjoy this hotel for a getaway weekend. The casino is nice and the games are pretty much the same as all casinos now. The machines are fairly clean and maintained. The restrooms are very clean. The hotel was good and the room was clean and comfortable. The only real complaint is that the service at the coffee shop needs some attention. Every time we dine there they say "they are short handed" and have keep apologizing for the slow service. The food is good but it just take a little time.
One of the cleanest and nicest hotels on the strip. I like to stay in the adult tower (no kids running the halls all day and night). Even though I don't usually win, it's one of my favorite places to play in the casino. The machines aren't so crammed together like most casinos. Haven't had the opportunity to try the new pool out yet, but it looks inviting and has to be better than the rooftop pool. All the restaurants are very good. The Italian is a little pricy, but worth it. Great crab buffet on Fridays. We also eat at Outback and the Café often.
Excellent for the price/ what a deal! Refrigerator and coffeemaker standard in the room! The buffet was good with all you can eat crab legs and free margaritas! Pool has been redone. Everyone that works at the Casino was Excellent!! When we come to Laughlin we only stay at the Aquarius! Go play during the day on the river then come back in for evening fun!
We have been coming to the Aquarius hotel for a few years and it is always clean and great customer service. Large casino floor and good location. We always enjoy it. They have Outback Steakhouse, Panda Express, Subway & McDonalds along with a great buffet and other café'.
If you like the water they got you covered; water sports-jet ski, water taxis, river cruise, even golf by the river and lots of fun in the pool. The Restaurants are very nice; we like the Vineyard the Italian food and steak are delightful, the Windows on d River has a delectable seafood buffet. The casino got most of the games...maybe around 800+ slot machine and over 20 table games. The rooms are clean. GOOD Service.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Marlon G. Thank you for choosing the Aquarius. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and venues that the Aquarius offers. We will continue to maintain great quality as our guests expect. We look forward to your next visit.
We thought we were well prepared for our stay in Laughlin. Unfortunately we weren't. First of all the check in were extremely slow. We arrived late on a week day - but still waited for 30 min+. Booked a rolla way bed at check inn that didn't come. Our room was dusty and the hotel seemed a bit dirty. We arrived after a 6 hours drive but had gladly taken the additional 4 hours in the car to get to Renaissance Indian Wells Resort. The area is not recommendable for families. However, the area is nice if you plan a trip with your friends.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Michael-OA-DK. We apologize for the inconvenience you encountered during your stay. We strive to provide a convenient stay for our guests, and we are sorry that we couldn't make your stay pleasant. We will share your concerns with our management team. Thank you for your visit, and we hope you will revisit us to get a better impression in the future.
Clean comfortable rooms, some with river view. The staff is always friendly, and helpful. Fast check in and check out. Good restaurant options.New pool area with cabanas that can be rented, with a pool bar.Large parking garage. The Aquarius has great promotions which enable us to get to Laughlin every couple of months.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello cmacdu. Thank you for your delightful review. We are excited to see that your overall stay was enjoyable and convenient. Thank you for choosing the Aquarius, and we can't wait to see you again.
Clean, comfortable room on the river. This isn't the Ritz, but a decent room with good restaurant options and a good casino with a wide selection of machines to play. It's our first choice whenever we visit Laughlin.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello jonathanwZ2354VP. Thank you for your kind review. We are excited to see that your overall experience was great. We are thrilled to see that we are your first choice, and we can't wait to see you again.
We have been to the Casino before - but this was the first time we stayed at this hotel. First, the hotel is one of the newer ones. Its amenities are outstanding. A large swimming pool, tennis courts, and workout center - all without a resort fee. There are a number of nice restaurants at all different price levels. Service is excellent. The staff is trained to provide superior service. I don't understand the negative reviews at this hotel. Compared to the Edgewater or Colorado Belle, this is like the Ritz! Our room was spacious and the housekeeping was superb. A refrigerator, coffee maker, and large TV are included. Everything worked perfectly. The housekeeping was excellent. Our room was nicely appointed and the lighting in the bathroom was good. We used the free valet parking and our auto was delivered to us in less than 3 minutes. The Casino has a large non-smoking area. We will return on our next trip.
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