Discover affordable luxury and unlimited fun at the Aquarius Casino Resort, BW Premier Collection®. Rising from the heart of Laughlin, Nevada, this desert gem overlooks the Colorado River. The Aquarius is the epicenter of Laughlin, Nevada hotels. The Aquarius Casino Resort blends exciting gaming, entertainment and accommodations with down-to-earth hospitality. Located in the heart of downtown Laughlin, Nevada just 90 miles south of Las Vegas. We are only four hours from Phoenix and five hours from Los Angeles. The Resort is in the heart of the Laughlin Riverwalk, a colorful district of shopping, dining, and nightlife destinations.
BW Premier Collection
Front desk and valets were friendly, but that was it! Rest of staff was unfriendly, bed was rock hard with dirty sheets, and room had leftover food on floor. Will look for a different hotel next year.
This hotel is for smoking and non smoking people. As you enter the doors you have the casino in front of you and to the left reception. People are allowed to smoke in the casino and there are designated area where you are not able to smoke. The bedrooms are big and pleasant and have wonderful views from your room. They have smoking rooms and non smoking rooms. They have the diners within the hotel and there is lots of friendly pleasant people. They also have a Gym, swimming pool, tennis courts and you are able to go out the back and sit and look across the river at the back which is beautiful. There is a shopping mall across the road.
First visit to Laughlin and we were on a budget. Plenty of places to eat right there for every budget. Loved the slots and a great variety. Cocktail waitresses were always around and friendly. Had a great time and enjoyed a little time swimming in the river from the other side. Just take the free water taxi over.
We stayed for just one night on our way to Prescott Valley Arizona. The check-in line was long however, it moved quickly and we were checked in within a half an hour. The room was clean and spacious with the all of the amenities you would expect. We went downstairs and ate at the Italian restaurant. The food was excellent but on the pricey side. This hotel has several restaurants that can accommodate any budget. My husband and I played the slots, blackjack, and craps. I found the atmosphere the casino pleasant and the staff is very friendly and helpful. Well we didn't win anything playing the slot machines, however we came away with a couple hundred dollars on the positive side from the craps table. Our room rate was particularly low due to the time of year. Including the resort fee it was about $65. I would recommend this hotel to anyone traveling through Laughlin.
Lovely hotel in a great location. Shopping outlet centre across the street. Great food all around and wonderful casino to enjoy and possibly win a few jackpots. Rooms are very spacious and quiet. Great place overall.
I really enjoy gambling here when I travel to Laughlin. It seems like the slots are more loose than the other casinos, and they have the newest titles. I will continue to keep coming back to this fun casino.
We have enjoyed this hotel in the past but this time the coffee shop was so expensive! $18 entrees and above seemed ridiculous. Then our room has a faucet that dripped and I could hear our neighbors talk so loud I thought they were in our room! The front desk talked us into waiving our maid service and we thought we were getting 2 $10 discounts for our 2 night stay only to find out it was one. It was not explained to us that way.
We had a great time here, rooms were modern, coffeemaker in room, fridge ( that wasn't full of their stuff ). Everyone very nice and we had a great time. Only really down side was the river fly swarms all over near the river but that had nothing to do with the hotel. They were everywhere.
I go to Laughlin at least yearly and usually stay at the Aquarius. I told the young man at the front Desk that when we checked in and that we were Best Western card holders. He assigned us the worst room I have ever had overlooking the parking garage on the 6th floor. Smoke thickly shrouded the elevator lobby in the California Tower. No effort seemed to be made to control the Millions of bugs that invest the Colorado River bank each October. And they moved the pool from the middle roof where there were few insects to the river bank, How very smart was that? The furniture in room 6123 was beaten up and poorly maintained. Stains on the chair. Next year I think it's time we looked for a new Hotel.
This casino resort is mainly for senior citizens. I was here with my husband and 24 year old daughter. We tried a few slots for fun. My daughter was asked to show ID - she showed her drivers license, but was told that unless she had her passport with her, she must leave. Being with her parents, sober and well-dressed was obviously not enough. I totally get that she looked young compared to all the over-80's there. We had booked expensive rooms that had very nice views of the river.
The rooms are starting to show their age and hopefully will be spruced up in the near future. Mattress was okay but the pillows were uncomfortable. WiFi was poor. The TV was disappointing. The front desk has been consistently slow on multiple visits. The check-in process was better several years ago. Valet service declined too. Poor dining options.
Enjoyed our stay. This was our first time in Laughlin. Parking very easy. The check in was quick and so was check out. The staff was very nice and attentive. Our rooms had a view of the river. Our rooms were very clean, beds very comfy. The coffee maker was amazing real coffee not the instant yuck. The pool was nice and clean. Our only hiccup was the insane amount of flying insects. We would stay again.
We stayed in the California tower and had a partial view of the river. The room was clean and quiet. We stayed on floor 8 which is non smoking. The elevators were available fairly quickly. The room is quite large and a good value.
Facility is ok. Staff lethargic no one seemed to have any energy for a place selling fun... to add pain, AC in room was not cooling in room and we discovered that too late in the evening to move. I was not impressed with this facility compared to the other in the area, but it had long lines of cars to get in so gave it a try. Real bummer came couple days later when checking credit card statement... they add a $11.25 per night fee to each night which really erases any value from their advertised price. When called they claimed it was on the website and was in fine print of sign in process. Stayed at two other locations in Laughlin this trip, suggest you stay at others and visit this one or be ready to pay the added fees.
Clean room, comfy beds, square table for two with chairs, refrigerator in room. Corner windows. Tub/shower combo. Smokey casino. Didn't see any big winners. River view is the best. Older decor, neat, clean. Several fast elevators.
We always stay here when visiting Laughlin. Each room has hair dryers, refridgerator, free Wi-Fi. Rooms are always clean and the staff is always pleasant and helpful. We always look forward to our stay there. Excellent choice of restaurants and centrally located on Casino Drive. Try the Buffet on the River and the coffee shop, both serve great food.
We booked a room here for an overnight stay on the motorcycle to hit Hoover dam, then Oatman. We are LV natives. The room just had a smell to it. As did the hotel hallways. This place has seen better days. Not a disaster, but dated and just doesn't seem clean. Okay, I suppose for an overnight stay.
I had written a review of this hotel last year in November and had given it a four star rating. Our last visit in July 2018 was a great experience. The staff were all very friendly and accommodating. I realize that the check in process would take a little longer being that it was summer and a holiday week. The Bell staff and valet were all great and greeted us with a friendly smile. The front desk staff was very welcoming. I want to give Lauren at the front desk a great thank you. She also acknowledge us immediately. Being a front Office Manager in the past, I feel she has the people skills to succeed in this industry due to her excellent customer service and professionalism . Thank you Lauren also for a great view and we were able to watch the fireworks from our room. The service at the Front desk has change since our last visit in October. The first year I felt they were not very welcoming or friendly but the service has improved immensely. I did notice one agent having an issue with a customer. I believe his name is Alvaro. He was very patient and friendly with the difficult guest. The supervisor himself also tried to help the guest and acted in a professional and friendly way. Great job on improving the guest service experience at your front desk. The service at all three restaurants were great and we had no issues. Our favorite meals though were at Vineyard, which we tried for the first time. The woman at the front of the house was great. She was able to seat us after a few minutes even though there were reservations. Our server Tina was great. She was professional, fun, and full of smiles. She was very attentive and helpful. Our meals were deliscious. In fact due to the service and food we ate there a second time. The view from our table was very nice. Thank you Tina for you great guest service and great attitude. Overall we had a great experience due to some memorable experience with staff. Lauren from the Front Desk and Tina from the Vineyard and a few others made our stay comfortable. Overall our guest service experience was great. Your now our Hotel Choice in Laughlin.
This is solely a casino review. (Unfortunately, my extensive slots experience throughout the West gives me considerable street cred. ;) ) This is probably the nicest casino on the mini-strip. Spacious, roomy, good variety of machines, many dated, yes, but many new ones for today's immersive gaming experience. I've frequented it (way) more than once. Does seem their service fees are higher than elsewhere. Now to a defining experience. I approached the cashier (you know, the person with oodles of cash on hand!) to exchange $5.00 worth of quarters into bills. I was informed that it cannot be done and was directed to the coin-counting machine nearby -- that takes a percentage. (What the!?! I'm not PAYING a machine to count coins, nevermind 20 quarters in palm of my hand!) The cashier could-would not change coins into a bill. Ridiculous. Unreal, in a casino of all places! So I walked next door to the Edgewater, where the cashier exchanged coins for a bill, no problem, no issue, no machine with a fee. In the innumerable casinos I've visited across the West, this is the ONLY one that would not exchange coins for paper -- and requires the guest to do so for a fee. Details matter; details are what I remember in choosing where I bring my dollar. Adios, Aquarius.
The front desk staff was not friendly at all, not to me or my husband. We were a little lost at the beginning and they were very condescending that it made us feel stupid for asking such questions. The bell boys and valet people were amazing. They were all very friendly and accommodating. All in all, after visiting all the other casinos, Aquarius was the nicest. Just please provide some customer friendly service to your front desk staff. The wait staff (two of the young gentlemen were not friendly or cordial at all the night we had dinner at the buiffet. Windows. Everyone was complaining about the cold temperature, I did not like the energy or environment. The food along with the dining area and staff were all COLD!
The last time I stayed at this hotel/casino was a big get-together. The entertainment was great as everything is within walking distance with majority of hotels overlooking river. The division of adult tower as well as children is a great idea for those trying to avoid children. I personally enjoy their variety in the buffet that is offered at Aquarius.all in all I am very pleased here.
Last minute diversion from our set itinerary bought us to Laughlin Nevada. Stayed at Aquarius and am glad we did. Had a great night. Fantastic staff in casino and our room was excellent. Beautiful setting on the river. My partner and I loved it here, we had s great time. Thanks Aquarius, we will bypass Vegas next trip and stay here.
Treat their guests like crap. Horrible service, horrible manners. Security guards have some sort of god complex and think they can treat paying guests like they aren't even people. Will never stay here again.
Very nice hotel , rooms are nice and big and clean , starting to get outdated a bit but nice. Lots of food choices to do. The casino is big but if you don't smoke you will after setting there , hint better fresh air flow in there.
I booked a Friday and Saturday night stay on their website. They offered a "special bed and breakfast" deal. It was supposed to be a $20 per night credit for breakfast. I ended up paying $72 more than if I booked just the rooms! They failed to mention the prices of the buffets! The Sunday breakfast buffet was $60! The measly $20 credit was rudiculous. Buyer beware for their "bed and breakfast" special!!!
Our stay started out on the wrong foot with valet service but once we got past that it was great. We actually extended our stay. Casino had good payouts, cocktail service was always there, rewards staff went above and beyond as we were given free play credits and actually won playing for free. The room was perfect, view was great, just wish they had microwaves in the room. Will definately be back.
We have stayed at the Aquarius hotel and casino many times over the years. On the + side, they offer nicely furnished rooms , great views, and assorted dining choices. Located inside the casino is a Outback Steakhouse & Panda Express as well. They offer free Wi-Fi , in room coffee makers and a refrigerator. On the - side, there were no in room clocks, and housekeeping needs to be better and actually " making beds " as a requirement ! Other than that , the stay was nice and the rates are affordable, along with nice views !
I was going with my girlfriend so I wanted something a little nicer so I paid a little extra for a newer resort in Laughlin (Aquarius). There were a ton of kids, which is fine, but if you're paying a higher price and expecting something a little nicer then Aquarius is a bit over-priced. - Also, the way the hotel is slanted, you actually don't get a good view of the river; you actually get a view of part of the river and part of parking garage. It's NOT worth paying the extra for a room with a view. - On a positive note, the jet ski rental in front of the Aquarius, Rocky River Adventures, is very good. Prices are below other jet ski rentals in Laughlin, and very easy and no hassle customer service, and it's docked right on the river so you just back the jet ski up and have fun 2 - 4 hours!
Two night stay last week of August, 2018. Business was slow with school having just started. Room and hotel seemed very clean. Everything in the room worked with good shower pressure. Bed was not the most comfortable that I have had but was satisfactory. Good coffee maker in room with adequate coffee pods. Staff was courteous and helpful. Good elevator service. Buffet had a good view of the river but was not very good. It is really difficult to keep a buffet fresh when it is open for many hours per day when there is not much traffic.Did not eat at any other restaurant except Mickey D's because I wasn't there very long.Casino was comfortable with good cocktail service, good video poker and comfortable seats. Laughlin is not Vegas; not much going on which many might consider a plus. If you are in Vegas it might be worth the 1 1/2 hour drive for a night or two.
This was our first time visiting Laughlin and it won't be our last. We snagged a great deal on wotif for the Aquarius in Laughlin. A super speedy check in and we were allocated a room in the California tower on the top floor. We had a great view out to the Colorado River and over to Bullhead City. Our non Smoking room was just that, in the hallway you could smell a slight smoking smell but in the room there was nothing. As this is an older hotel the rooms were massive. Easy walking access to the hotels !
For someone who is new to visiting Laughlin, I'm so glad we stayed at Aquarius Resort and Casino. They know how to treat you and you will always feel welcomed and cared for. Each restaurant that we tried was very good and the buffet is to die for. The food is always fresh and the selection is very nice. The hostesses remember you and will spend time talking to you. For someone new to staying at casinos this was a great experience and I can't wait to return again very soon.
I recently stayed at the Aquarius and got there around 5:00 pm and there was a long line of people waiting to check in. There were only three people behind the counter to check people in and there were plenty of check in stations that should have been staffed. What was completely unacceptable was there was a supervisor at the check in counter staring at her computer doing absolutely nothing. A flight crew came in and she waved them over to check them in and then went right back to staring at her computer. So she could take the time to check in the flight crew but not assist her front desk personnel in checking in the many guests waiting in line. I've noticed this being an issue at this hotel on other reviews that I've read. That shows me that the hotel really doesn't care. This is not a difficult issue to solve but they appear unwilling or incapable of doing that.
It keeps changing hands and everytime it does, things get more expensive with getting less and less. Been going there for more than 10 years and now I am looking for some place else. Treatment last time was horrible at front desk and maid service no better. Food not good anymore but prices just keep increasing. If I go back to Laughlin, will be looking for a different place to stay.
If you're coming to Laughlin to gamble and just get away, the Aquarius is a pretty decent hotel. The room I stayed in was fairly clean. The tub drained slowly and the water pressure was very minimal compared to other hotels I've stayed at. But for $53 a night (total bill was under $80 after taxes resort fees, etc.) it's a hard price to beat. Renee at the front desk was very friendly and efficient when it came for me to check-in. Kevin B in the Cafe was very attentive and friendly. He gave a few suggestions to entrees and was always checking to see that me and my wife had everything we needed. The Fish & Chips were really good (one of Kevin's suggestions).
Just came from Laughlin this past 8/24 weekend. Was out there to celebrate my brothers birthday. Stayed at the Acquarius and was pleased with the resort. It's composed of 2 towers. The Arizona and California tower. The rooms offer you free WiFi which was little helpful as your reception in the hotel is spotty depending on your carrier. I was a little shocked to see that the rooms don't offer a safe to store your belongings. The hotel has different dining options. You have a McDs, Subway, Outback, a Cafe Diner, Coffee Shop, and of course the buffet. To be honest, the buffet was nothing special. And for the price, I would probably skip it. The bar is well centered and very conveniently placed. The pool is also pretty good. For parents traveling with kids, the pool closes for the kids at 9:00 pm and the next 3 to 4 hours it's for adults only. The pool does have a snack back that also contains alcohol for the adult pleasure. Beers run for 7 dollars a can and draft are 5 bucks. Resort does sit right account a small shopping center so that convenient. Overall, the experience was pleasant and enjoyed what the resort had to offer.
We recently stayed here for my dad's 85 birthday celebration (he lives in Kingman AZ) and had a really nice stay. The rooms were clean and the entire staff was very friendly. We pretty much had to stay within the casino/hotel the entire time due to it be 115 degrees outside! The only complaint that I had was, being an avid blackjack player, they only had one table open. It was Mon/Tues so it wasn't exactly crowded and I get that. Overall, a good time.
I recently stayed at this Hotel in Laughlin and stay there at least 3 times a year I consider it the best Hotel and Casino in Laughlin, NV. It is worth the 20 dollar upgrade to get a river view room. Buffet is ok, but the "Cafe" and The Outback is great.
We there Wed-Fri. played Ultimate-great dealers (Dan) with personalities and interesting trivia to tell you about "cards". Quick drink service and live band music in background-or to dance to. An "active" place with plenty of younger/and older crowd enjoying themselves. The best place to go after 9:00 pm
We had a great time at the Aquarius for three days. It's one of the nicer ones on the river. The buffet was really good and the staff was also super nice. That's where the family will be staying for now on Jets skis are right outside the doors there.
This was our second time in Laughlin and first time staying at the Aquarius. I was excited to stay here because I consider this one of the nicer hotel/casinos on the strip. The room was OK, I did expect a little better. I decorated a little because we were celebrating my husbands birthday and therefore I was taping things in areas not commonly looked at and there were lots of stains and dust. I really do like the casino more then most on the river. I probably would stay here again but now I know what to expect. We arrived on a Friday evening and it took us about an hour maybe a little more to check in. They should really consider hiring more staff on the weekends! Check in gave us a bit of a hard time because we recently got married and my ID compared to what the reservation said was different. After about 20 more minutes spent at the front I was FINALLY able to get cell service and call the hotel booking company to get our reservation number and the front desk finally accepted that. Didn't try any of the restaurants here but again I do recommend the casino!
We had a terrible experience at Aquarius on July 18, 2018. We had made reservations at this casino, but when we arrived at 6:40 to check in there was a extremely long line to register with 1 of the 2 agents. Tropicana had experienced difficulties and sent all of their guests to Aquarius. However no additional staff was added. My husband and I are in our 70s, and standing in line for almost 2 hours was a tremendous hardship. We left at 6 AM the next morning. When I called to ask that the $11.25 Resort fee be removed from my bill, I was never responded to and put on hold for more than 5 minutes. Don't go to Aquarius!!!
The Aquarius all in all was a good experience. Pool was nice, but very hot outside. Room was great!, buffet was very good. 1 drawback. Took 45 minutes to check in. Only 3 of 15 windows open & a very long line. I would recommend, but hotel should be more prepared at check in time.
Rooms were old and in need of repair, casino seemed dated. The food in the buffet was uneatable ( warm not hot and was left over from previous meal). The dealers were not friendly and uninviting. I will not be visiting this place again.
Best Italian restaurant in town, in fact best in town. Great gaming facility and nice rooms too. Central location near other casinos. Easy walk along the river to reach other casinos and foods or catch the river taxi anywhere.
great time at the winners tournament...sunset suite was nice and the staff was great, the house was full and i mean full of kids kids and more kids...lots of winners here hitting big hand pay's and the drink ladies were in overdrive...never over 5 min. to get a drink with a smile...thank's Michelle the wife was happy and had a good time...
We booked using AAA membership and were given 16th floor room in the California Tower. We had an exquisite view of the pool, river and mountains. The room was clean, king bed comfy. Staff was very friendly and helpful. Next time we will book here for more than one night.
We arrived for the 23rd annual Lazy Harry's River Float... It was a Friday afternoon and check in took around 35 minutes .... Nonetheless, the agents were working as efficiently as possible ( There were about 8 agents working at Check in)... Valet was also crowded ....I believe the wait was worth it , due to the fact this is one of the better hotels along the river....We were assigned room 11069 on the California Tower...The room was clean and everything was in working order....The A/C was working great!!!! Outside temperature was 121 degrees...We had River View but at an angle....The rooms on the opposite side has better views (11068).... Stay at the end of hallway, you get better views and it is less nosy.... The pool was nicely remodeled with Life Guards but the water was too warm to really cool us off....This is typical with mostly all the hotels. Overall, a good experience! First time staying at this hotel as partner with Best Western and noted the improvements in quality of service!
We had most all good experiences during our stay. Quick check in, clean room. This hotel is right on the Colorado River. Boat rides available, decent restaurants. However, the gambling is horrible!! None to very little play. Hard to earn "perks" for the play you do. Compared to Vegas, Laughlin is much more laid back and relaxed. The Riverwalk is lovely.
First impression: over an hour to check in, massive queue. Very smokey casino. Not enough shade around pool. Witnessed a woman slumped over a slot machine injecting herself with a 'substance'. Male partner trying to shield from public view. Totally shocked and disgusted therefore checked out a day early as we are Senior Citizens and do not want to stay in an establishment where this happens. Reported to security via email. Followed this up with a telephone call at our expense on our return home in U.K. Assured this would be followed up and assistant director of security would 'get back to us via email' This did not happen. Followed up again via email - response below. "An investigation was completed and concluded on 6/24/18 and the results were reported internally. As discussed on the phone with you, I advised you that I would do the investigation and I was not at liberty to provide you with our process or results. I do appreciate your concern in this matter and I do apologize for any inconvenience you and your husband experienced during your stay at the Aquarius. Thank you, Assistant Director of Security and Safety AQUARIUS CASINO RESORT • 702.298.5111 1900 S. Casino Drive, Laughlin, NV 89029 No compensation offered for such a dreadful experience for 2 elderly British Citizens. Avoid at all costs.
Stayed here for 2 nights, a summer getaway. Weeknights. First off, it was summer, schools still not open. Tons of kids. That is no surprise, given the great rates here. I have no problem with that, every family needs a vacation. Our room on the tenth floor was workmanlike, no frills. Good bed, clean bathroom. Don't know when this was built, but it could use a remodel, the rooms. Free parking and wifi, no resort fees. Coffee maker in room, along with a mini fridge. No safe, though. The staff here friendly; didn't have any issues with the help. Did not use the Fitness room. The pool, very crowded all day with, guess who- kids! Free valet parking, but long line in the morning check out time. Parking garage attached, just as easy to self park than do valet. We liked the selection of restaurants. We got a discount coupon for breakfast buffet when we got Player cards. This buffet also includes a "buffet bar", free libations for you morning drinkers. The casino was spacious and had a great variety of slots and table games. I don't rate casinos-its all random anyway. My wife won $400, and I lost. You can visit other casinos via the neat water taxi on the river. We will try this again in the fall or winter, won't have to dodge running kids on the edges of the casino at 11 PM.
I've been to Laughlin a handful of times and wanted to give the Aquarius a try. Huge mistake. It took us an hour and a half to check in because there were three desk attendants yet there were approximately 15 check in counters. They seem to be severely understaffed in every area. Our room had not been cleaned at 6:00 pm, so I had to call twice to ask for a cleaning. There were stain on the bed sheets. The hallway floors were never vacuumed the entire time we were there. There was food and trash in the hallways that remained for 3 days. The bathrooms have no ventilation so after a shower the ceiling and walls are dripping with water. I spoke to one manager- it was clear that he was used to getting complaints and had no interest in doing anything that would resemble “customer service “. I would NEVER stay at the Aquarius again.
After traveling from Virginia Beach i decided to make my last stop in Laughlin for one night, i always stay at the Aquarius on trips to Laughlin .Check in was very long we finally got a room not paying attention to the bill i went up to my room after a closer look at the bill i noticed i was charged a resort ,ten dollars plus tax,the very reason i stopped going to Vegas,i won't say i will never go back i will just go local a lots more.The hotel is in need of some sprucing up as a long time patron some of the rooms are showing a lot of age,i don't know if all Laughlin hotels are on the resort fee band wagon but i heard a few complaints ,also too many dogs their policy used to be service dogs only.
Spent 2 nights at the Aquarius, had a great time overall. The rooms were clean, the halls were clean, this is in marked contrast to our last stay in Laughlin. That being said, this was great, the casino was nice had a lot of beverage service while we were gaming. Glad we didn't have to drive! 2 cons though. 1. The check in rush, be prepared to wait up to an hour. 2. The dinner buffet when we were there, my 'mongolian' stir fry was burnt. No worries there was plenty to eat. Don't get there later than 8:30 though.
Our first time arriving on a Saturday night. Hotel was sold out and we were driving round & round in the parking garage until we finally found someone leaving their parking spot on the very top of the garage. We then proceeded to the check in desk to be met with a huge line & only 2 employees at the desk...after waiting about 15 minutes in line another employee came out to help check in guest. For a busy sold out weekend they should have more staff helping with check in. Requested a non smoking room but we did get a river view on the 14th floor which was a smoking floor on the "Adult Tower" which later we found out had screaming kids running up & down the hallways and tons of families in the so called Adult Tower! We also heard a large dog barking & crying in one of the rooms close to the elevator. Service dog perhaps?? The Outback Steakhouse on the property is excellent! We always make it a point to eat at least one meal there when we stay in Laughlin. We usually plan our visits Sunday thru Thursdays and did not know so many kids were allowed in the "Adult Tower" along with dogs on weekends. Also the pool was full to capacity so we did not get a chance yo use it.
My family and I checked out today after a 5 night stay. Upon our arrival, we chose to have valet parking personnel take custody and control of our SUV. After the vehicle being parked in valet for two consecutive nights, we noticed that our front windshield was damaged. Doing the right thing, we brought it up to hotel personnel and an “Incident Report” was filed. After a two day investigation by the Security Officer who filed the report, and the Risk Management unit, I was informed that “The hotel will NOT assume any liability”. All I asked is for the hotel to show common courtesy, and pay for the damaged window, and NOTHING else. So much for customer service NOT at its finest.
I stayed here twice in April and both times were good experiences. The staff is helpful, the rooms are nice, the nightlife there is fun and the pool nicely relocated to be overlooking the river. Overall great!
The aquarius is kinda old n needs updating. The AC was loud n 2 settings weren't working. The check in line was rediculous for a Tuesday, really? No sweets were available, odd for 2 mo. advance booking. N gift shop employee was rude, didn't say hi or acknowledge. Seemed to not want ur bus. Humn?
First time visiting Laughlin and I have to say I really enjoyed this hotel...I was surprised from the "newness" of this hotel!!!! Compared to the other hotels this one has a fresh take on things... The only thing I didn't like was the fact that I was told miss leading information. Before I arrived to the hotel I called to make sure that my husband and I could check in our room at 1am in the morning. I was told by one of the agents that would be ok, she even made me fill comfortable by reinsuring me that, that would be fine. So imagine my surprise when we arrived at 1am and couldn't get into our room!!!! Not realizing that Laughlin is closer to where we live, we arrived 3 hours earlier then expected. We waited the night out by joining family at their hotel and dancing the night away...we danced until 2am on Saturday morning....it was passed 1am so with the understanding that we could check early. We arrived at the Aquarius all danced out and definitely ready for bed. But couldn't check into our room!!!!! The front desk was kinda unclear on the rules and regulations. She kept saying who told us the information, but of course we didn't know the agents name who stated that it was ok. So again another person not believing my husband and I. So after not having a place to sleep that morning we asked family if we could intrude on the 1st wedding anniversary night!!! Of course they said yes, but who would want another couple in the room with them at night on their anniversary night????? No one, I don't think..... before leaving we were told that we could come back and check in at 12 noon or 3pm!!! We decided later that day that we would wait it out and check in at 2pm to guarantee us that we would have a room. So after a horrynight/morning we made it through. When we returned everything went accordingly. Besides being turned away the night/morning with out any compassion. Our check in was wonderful.our Gest agents was a little some spoken lady by the name of Camila!!! She's a tiny little ole thang!!! Be she was the best. She made our morning turn into a bowl of sunshine. She was very helpful unlike other employee. Kudos to you Camila on providing us with great customer service...... overall our stay at the Aquarius was a great one!!! I'm definitely staying there next time..
The Aquarius was clean and comfortable. Insider tip, if given a choice between California or Arizona tower, choose the California tower. Bed very comfortable. Had a view of the river. The TV could have been larger. Large rooms.
It took a really long time to check in, when we got off the elevator our floor it smelled like a wet ashtray & weed. Other then that it was ok. The bed was comfortable but the hallway was a little noisy when the people walked through.
It was a pleasant hotel. Remnants of the Flamingo hotel it use to be were still visible if you knew where to look. The rooms were pleasant. I would stay again given the opportunity. The staff was very nice. It isn't Vegas but you don't really go to Laughlin looking for Vegas.
Very nice,clean comfy beds good food and friendly staff!! Can't wait to go back again,love Laughlin laid back but so much fun! I want to also thank a girl at the cage counter Judy she was so friendly and helpful when asked a few questions where things were at. I like Aquarius because that's my sign too!!
It has improved since we last stayed here. The room was newer with upgrades. Bathroom a bit small byt good enough for a fam of four. The new pool however was boring for my kids. It's just another square pool closer to the river. The river was bluer than blue and beautiful.
Clean and big rooms and we had a great view of the Colorado. Nice pool and so relaxing compared to vegas. Decent buffet which includes a couple of beers......shame I was driving to vegas immediately after for last night before returning home
After waiting an hour in line to check our luggage was taken to our room for us. The room was spacious enough and comfortable. The free internet was iffy at best. We kept getting disconnected. The shower was terrible. Hard to adjust and not a lot of pressure. We checked out early so it was a breeze getting the bell staff to help us and get our vehicle from the valet. The staff was friendly and very helpful. Bestthing about the Aquarius is the Outback Steakhouse.
I believe this place is the nicest compared to others in the area. I did a lot of research prior and this seems to be the place I would go back to. After having a horrible experience at a different property up the street, we looked for a different place the night we arrived. I called Aquarius reservations and the lady was very helpful. I told her my situation. The next morning we checked out of the other hotel after Aquarius verified it was ok for an early check in. This made me so relieved and happy! After having experiences like this so often in my recent travels, it's good to know there are places that are willing to accommodate us with an early check in. The location was perfect! It was close to other casinos and the riverwalk made it convenient to walk to other hotels. Similar to the strip in Vegas except this is waterfront sidewalk. There's also a water taxi that stops right on the hotel's dock. The taxi takes you up and down the river to other hotels. It was $5 each trip or you can get a day pass which I believe was $20. Worth it if you're going to be going to visit multiple casinos in the same day. We got a room on the higher floor with a river and street view. The views were beautiful! Unfortunately there were only rooms with the 2 queens left, but we took it. Now the reason why I'm giving a 4 out of 5 is because I loved that the front desk was so accommodating, however one of the beds had a dip in the middle. It felt so old and worn down. It was so bad I had to sleep sideways on it. I didn't inform management because we were only there for another day, so I just dealt with it. The bathroom tub could use some good cleaning and touch ups. But otherwise this place seemed to be better than other neighboring hotels. If we go back to Laughlin I think we will try their largest suite next.
Upon my arrival at check-in, we were told that there was a water problem. We could not drink or brush our teeth with the water, but we could bathe. The hotel did provide bottles of water. They stated the water should be ok by the next day. I walked into my room and obviously someone had been laying in the bed. The remote control still on the bed. I set down on the made bed to gather my thoughts. I turned on the television and porn jumped out at me. I called the front desk to report the bed and television. I asked them to change the bedding because I don't do what happened on the bed. They were send up housekeeping. They never came. The room was really warm. Maintenance came to fix. They said they where having problem due to the water issue. The next morning, the shower mat was rolled up. I unrolled the mat to take a shower and there was hair on it. Getting out of the elevator, I slipped in a puddle of water. I had the paramedics called. They were very discouraged me from going to the hospital. I was told there was only one hospital in Arizona. It was the only hospital in 100 mile radius. I was give three ice packs and a scooter to get around. It has been over a week and NO ONE from the hotel has contacted me to ask how I was doing. I did sign some paper. When I asked security where do I go to obtain a copy of the papers. They gave me a number to call and said you have to let the phone ring along time.
Great hotel on the river!!!! Quick check in, no one in line and we checked in early!!! We had a no smoking room and later in the evening we could smell someone was smoking weed. Im not a prude but at least do it in a smoking room, I don't want to smell ur crap! Otherwise, room was clean and comfy!!! Casino is decent size, good variety of machines. Nice pool(but I didn't use it b/c we were just there for the day/night). Went to the buffet for dinner(mediocre at best). But, everyone was super friendly and I would stay here again!!!
For a casino in Laughlin, our motel room was a surprise compared to the other casino motels in Laughlin. We were there on a promotion package, you get what you pay for. Our room was very comfortable, clean and roomy. The free wi-fi was good and the channels selection on the tv system was good. The room came with a motel refrigerator. The swimming pool was large clea and safe place to swim. It had life guards around the pool. The bathroom was large and well stocked. My only problem, (small) is the cheap coffee maker in the room, but at least they had one.
The only bad thing I have to say, the check in line should not compare to a ride at Disneyland. An hour and 20min just to check in was a bit much. However, the staff steadily coming by the entire length of the line providing drinks made it bearable. The room was very clean and modernized. The casino floor was well staffed and everything you would expect from a casino. The money spent "The Cove" was well spent. Good bar food, professional staff, and strong drinks.
I am rewriting my review from the previous year because a lot has changed. I've been coming here for years and definitely see a decline in service since the new owners took over. I'm on the 16th floor (non smoking) and my room reeks of smoke. I called down, but they really didn't care. I went to get ice and the ice machine is broken. It hasn't been broken for a day. It's been broken for weeks. Are you kidding me. It's 107 degrees here right now and we have to go to different floors to get ice. Spend some money and take care of your loyal clientele. We bring 30-40 people every time we come and so far all that have arrived so far, said we need to move on from the Aquarius. They just don't seem to care about us anymore. It's sad. I really loved this place!
I stayed with my grandma back in May for her birthday. The casino is huge and has a lot of different kinds of games to play as well as decent pay offs. The machines don't eat your money like some do which gives you more play time. Rooms are very clean and spacious. Friendly staff. Check in time doesn't take too long. The casino is pretty smoky so if you have asthma/allergies make sure to bring your medication/mask. I would also have liked to have known that there was a difference between the California Tower and the Arizona Tower when I had booked as the Arizona Tower allows kids, where the California Tower is for Adults only. We heard kids running up and down the halls until midnight. Other than that it was a very nice stay and would stay there again.
I searched for hotels that were pet friendly and this one was the #1 in town. Stood in line for 45 minutes just to find out they only except service animals. Now I must get back in my car which is probably 150 degrees inside and try to find another hotel. I'm miserable and so is my poor cat. Shame on them for such misleading information!
casino is always kept clean, good ventilation makes it easier to breathe, the mmain attraction was the friday night buffet all you can eat crablegs, shrimp and mmany more food items had a party of eight and we made them lose money worth trying!
These rooms are gross. Hair on the floor, very hard bed, disgusting shower. Very disappointed. Additionally, our "sunset suite" provided a very limited view of the sunset where we had to basically lean into our window to barely get a view
You can hear your neighbors talking, going to the bathroom, and doing all sorts of things... just like if you were all in the same room. The hallway literally smelled of sewage. The doors slam shut all around you as people come and go. My toiletries were rarely refilled; I had to call to get more. The pillows are super thin and cheap. My shower drain doesn't work and after three days of asking someone to come fix it, I'm on three nights of showering in standing water. Cheap and thin towels.
This was our 2nd visit to Laughlin, but 1st time staying at Aquarius & it won't be our last! The check in was quick & easy, the phone reservation staff was excellent along with entire staff of hotel. The hotel we stayed at last year was unwelcoming, had to change room because of bad smell-which made staff very unhappy & unfriendly. The room was very clean and due to the design, each room has a view of the river. The casino floor @ Aquarius has many waitresses, along with casino slot attendants who were friendly & there instantly if you needed help, change, etc. We enjoyed the “adults only”few hours daily at the pool. ( Did not have a bunch of 20 yr olds), just adults enjoying the pool & view of river. The staff also advised us they try to keep families in one tower & adults in the other.
We decided to visit Laughlin for a 3 day break from our road trip to Phoenix. The Aquarius came up as the best hotel in the area but too be fare it doesn't have too much competition. Firstly let me describe Laughlin.. A very cheap and tacky Las Vegas or Reno. All the hotels are located on the edge of Colorado River so all aspects of the hotels have an great out look but that's where the good news ends.. The Aquarius is a massive complex with the usual casio on the ground floor and 2 hotel towers above. Where do these casinos get the carpet from!!! . The hotels has 1900 rooms.. Check in was poor.. the staff just seem to read off script and any questions you raise that are not on script test their understanding. Our room was on the 10th floor about 1/2 mile from the lift, the floor was non smoking but cannabis smell was in the communal area. Room was excellent view but very 1985 with carpets and fittings. Air con was really noisy. Pool area was a great place to chilli out and get some sun. Very lively over the weekend.. Food choice good.. Especially the outback restaurant. Saturday night.. We decided to have a walk to the neighbouring casio ( which had larger non smoking area and bars) due to the smoke in the ground floor been overwhelming. Worth a look to see the other side of life but in reality very sad.
Had a COMP Night at the Aquarius. Room was clean and offered both a river view and view of the mountains, Air Conditioner was working quite well - even had to tone it down a bit. Had breakfast in the McDonalds on Site downstairs before heading north out of town. Only issues - The Pillows in the Room were half the normal size and not comfortable at all. Being this property is now part of the Best Western Premier Hotel Chain, maybe they can upgrade their pillow quality.
A nice hotel with nice rooms. Plenty to keep you busy in and outside the hotel. The casino was just like any other. They had all the major games you expect. Plenty of choices for food from Windows buffet to many better restaurants.
All and all, this is not Vegas but what the hotel/casino lacks in pizzazz it makes up for it with the people that work there. The rooms are a good size and the only thing that needs a little help is the location of the toilet paper roll in the bathroom. The crew that keeps the rooms up do a fantastic job. The restaurants are nice but not too pricy. Other than helping with the light bill with my donation at the casino we had a good time. Will return in the future and this time I will rule the Pai-Gow table.
great view of Colorado from our room in the Arizona tower. Clean and comfortabe room, plenty of space. Great service.Hope to return soon from UK/ It's a long way to travel, but we think it's really worth it.
The Aquarius Hotel has been a favorite for our family. Among all the other Hotel/Casino's on the Laughlin Strip, this one seems to be one of the more family friendly (although still limited). They have two towers, an Adult Only tower and I'm guessing though it's not identified, a family tower. The Aquarius sits right in between the Riverside and Edgewater. A pretty good location on the North end of the strip. Easy access to and from any of the neighboring casinos. The actual hotel is nice. Looks cleaner than the one next door. Rooms are fairly decent as well. The rooms as well as the windows are situated in such a way so you see the river. Each room has a refrigerator which is a GREAT option to have with kids. The rooms also boast free wi-fi. Let me tell you about the wifi.... To access the wifi, you log on to the sign on page, put in your room number, then your last name. Sounds easy enough right? Unfortunately, it wasn't for us. So when receiving the "no record" message, I called the toll free number. The support number staff was able to identify my two devices on the network and allow them on the wifi. Although they couldn't understand why despite the fact that we were registered guests we weren't allowed on the wifi from the get go. That sign on lasts for 24 hours. As soon as that 24 hours was up, so was the wifi. So I though since it's been 24 hours, our name SHOULD be in the system. Nope...So I had to call the toll free number again. But this time the representative told me all I had to do was scroll from the drop down menu and click "visitor" and put in my email and voila! I was signed in. A lot simpler than looking for my devices on the network. Needless to say, the wifi worked, it was complicated, but it worked. And the free service was sufficient as opposed to the faster speed which I didn't buy in to. The room cleanliness was good but there was a concern that I didn't bring up to the front desk because it just would have been pointless in my opinion... When we checked into our room, all was fine, looked clean. While my kids were playing on the floor I noticed a pill. It was a regular Ibuprofen thankfully nothing more but even so, one of my kids could have put that pill in their mouth. This only leads me to believe that vacuuming was either skipped or hurried. By the way, the pill was definitely not ours as we didn't pack pills. HOWEVER, the next day though, housekeeping kind of inadvertently made up for the error they didn't know they made by making our beds (of course) but as well folding our kids blankets and placing the stuffed animals on top. It was a cute simple detail that they didn't have to do. So, it was pretty much take the good with take the bad. Pill thing though still kind of has me a little bothered but again, nothing to raise a fuss over. Parking is fairly simple. The structure at the Aquarius is free and I found these parking spaces to be a bit more roomier than the structure next door. The resort pool is new. They moved the pool from the 3rd floor to behind the parking area in what use to be sort of a makeshift outdoor concert arena. The pool is smaller it seems but it also includes a pool bar. I can't remember if the old pool had this or not, either way, it's much nicer. There are restrictions though and we kind of found this odd but it kind of makes sense. The pool is open from 7am to Midnight. However, the pool is open for ADULTS ONLY from 7am to 10am, and from 9pm to Midnight. This is enforced as we did see a family denied entry at close to 8am. One of my biggest pet peeves of any hotel is the TV Service. Some are hit and miss, and when you have kids who are accustomed to a couple of particular channels, it becomes a little bit challenging when those channels are not offered. With that, the in room cable wasn't all that great. Reception was snowy and channels were limited. In all, it's still one of our favorites to stay at. Like most of the hotel/casinos in Laughlin, it certainly does need an update, but what's up right now is pretty good.
Decided to come back for another try since they opened their new pool area. Would have been another two star experience again if we did not opt for upgrading to the Majestic Suite. Other than that, same two star experience. The suite was very roomy, but with old decor. The lighting in the bathroom was very bad. They need to add more or better lighting. The sink area was huge, and I would suggest putting in another sink (only had one.) Check out on both TV's did not work. Great view from the 12th floor. The pullout bed was not even made. We had to ask housekeeping for bedding and pillows for that. Did try to go to the Waterfront Bar. I say "try" because we sat there for 7-8 minutes with no service at all. As we looked around, there were many tables that were not bussed. There were only a few people there. We decided to leave. Front desk and check in/out was very quick and with a smile this time. Now for the pool...the reason we came. You have to go through two gates with your hotel key. The first area that you go through has fake grass set up, and access to bathrooms. This area is terribly wasted. Would be a good place to set up games, or a volleyball/basketball area, some tables with umbrellas, or something instead of just empty space. We entered the pool and at its deepest is only 4 feet...thumbs down. The pool itself is pretty small for such a big hotel with no special features. They did have nine "private" cabanas with tv, couple loungers, table, and couch. Not worth the prices they advertised for 4 hours. Please take some cabana lessons from Las Vegas! Now for the worse part...the bar. The staff was casual at best. Slow to no service at all. Hint Aquarius...employ some servers. You would make a lot more money. The mix drinks are terribly lacking. I was surprised when two servers on two different days did not know how to charge out my bill to my room (as the pool is for hotel guests only.) Shouldn't that be server 101? These employees were also not very knowledgeable about the pool area or the general area for that matter. Sorry to say that after two years, this hotel is still a two star.
My hubby and I only stayed one night, wish we could have stayed longer. Very nice room. Bed was so comfortable. We stayed here 3 years ago and loved it then too. Clean bathroom and soaps furnished are good quality soaps.Small coffee maker and coffee supplied as well. We spent the afternoon in the room relaxing and watching a movie. We will be back again.
Although I made my reservation through bestwestern.com, when I tried to postpone my arrival by a day I was told that it couldn't be done as I had booked the room "through a third party." Similarly, when I was checking out I asked about the free breakfast (which I thought was universal at Best Westerns) and was told that this hotel doesn't offer that. I opined that I'd never heard of a Best Western that didn't offer a complimentary breakfast, I was told that this hotel is "affiliated" with Best Western, but independently owned and operated. I think all this is strange, especially considering that there is a McDonald's, a Subway, and an Outback Steakhouse on the premises and a breakfast buffet is available for a price. Since I was unable to postpone my arrival (without being charged for an unused room anyway) I drove nonstop from Denver in order to use the room that I would have been charged for. I arrived well after midnight and I was assigned to room 16091. It was a great room overlooking the parking garage. The A/C wasn't on and the room smelled musty but it was very clean. The decor was a modern minimalist design; no frills, but very spacious. There was a good sized TV but some cable channel reception (Fox News, CNN, etc.) was poor. There was a mini fridge, but no microwave. There was also a surprising amount of unused space (see photos) which could have been used for a real desk in addition to the table and chairs provided. The easy chair and footrest were welcome additions. On the table was a Boyd's single cup coffee maker which looked very durable. Unfortunately, the coffee produced was nothing to write home about. The bathroom had no overhead light (only fluorescent bulbs over the sink mirror), no fan, and no heat lamp; it was definitely dark in the shower! A lighted swivel mirror would have come in handy. The water was hot on demand and the water pressure was good. The bathroom and tile paint colors were mismatched with the counter-top and carpeting. I didn't find the dusty yellow (jonquil?) at all attractive; I think something in a light gray or blue-gray would have been a much better choice. The bathroom door was chipped and splintered along the opening and closing edge and a broken snap on the shower curtain trapped moisture between the liner and the curtain (a great place for mold and mildew to begin developing). I'm not sure what qualifies a Best Western hotel to be designates as a "Premier" hotel, but I've stayed at many, many better basic Best Westerns. Yet, this is probably typical of a casino hotel. I don't really see the "resort" aspect either (although I was charge a resort fee) as there isn't a beach, a spa, or a golf course anywhere in sight. At this price point, I think the accommodations represent a good value. But, since it is about a two hour drive from Las Vegas, it's not a deal good enough to bring me back.
Checked in on a Thursday afternoon and it took well over 30+ minutes to get thru the check in line. Something is seriously wrong with the process if it takes that long. They must have started the Resort Fees May 1st(?), because they tried to make us pay, but I had my receipt that said we booked in Jan. One of the reasons I shun Vegas is because of those obnoxious resort fees that seem to cover amenities that are free in most any other hotel. Seems like extortion to me. I keep contacting Congress to get rid of them because if they are not optional, then they need to be included in the room fee.
I wonder if the Aquarius Hotel is aware of the ADA. My experience at the front desk, still leaves me shaking my head. My husband and I came to watch the Kentucky Derby with friends. The guys were jjetskiing on Sat. We got to Laughlin fri, and tried to get a room. Sold out. We had to stay elsewhere, but because he was leaving early early in the morning, we went to the front desk to make sure I could check in with his card. Micheal was so sweet and accommodating, very professional. He added my name to the res, took my ID, And my husbands card info. He said I could check in on the morning no problem. Thank goodness as I have a broken leg in a cast and cannot walk on it. Valet , when we got there btw, helped me out of the car and into the hotel. Very sweet. So far so good. We left the car there and a friend took us to harrahs for the night. I should mention that when we got dropped off, Harrahs valet got me a wheelchair immediately , and were very proffetional. My problem with Aquarius started upon check in the next day. Checked in no problem as promised. I had to get a wheelchair, and as I was paying for it, (with a somewhat disgruntled Valet,) in came my nightmare. Tina, who announced herself as the front desk manager, took my card, and said she would. It accept it, as it was my husbands. I explained my situation, and said I had just paid for my room with the card, and she exploded! Demanded to know my room number , and said that per Aquarius policy , they could not take the payment. Again, I tried to explain . She cut me off, I told her I would not give her my room number. I also told her I had to sit down because of my leg. She then looked at the Valet and said "she won't give me her room number". I asked her wht she suggested I do, as I had to still get my bags out of my car she told me to figure it out. I Told her I could. Or walk she shrugged her shoulders. I asked her name, and she said "I'll give you my card". I again asked her how I was supposed to get my things, she said walk to Valet across the street. She then offered to carry my Valet ticket. WHT? I told her that wouldn't help, she walked away. So there I was. I started across the street, a man waiting for his car, ran over to me and helped me get across . I was crying, my legs were shaking, and to top it off they brought my car to the other side so, I had to cross again. By this time, the Valet cam over threw my. Aha on a cart and said " it looks like you better sit down. Where I asked? We got inside, he told me the room was very far, I said I had to rest. I sat at a slot machine and won 100.00! Overjoyed, because not I could pay cash for the wheelchair. As I limped over to the bell desk to pay for the wheelchair, Tina, came racing over. I told her I won enough money to pay for the chair and she said very cheerily "we don't take cash. I asked her what I wS supposed to do? She just smiled, shrugged her shoulders, and left. I was in complete shock. My good foot started to swell, my broken leg , excruciating, I took the closest seat possible and waited five hours for my husband to return. I was forced to hobble around, grab the back of chairs to get around. By the time I got my wheelchair and got to my room I was crying my eyes out in pain. ( my room by the way was not that far) I could have made it when I got there, and not suffered the way I did. Again I give is 3 points because other than Tina and the creepy Valet, it was okay. But my weekend was ruined. I even had to stay an extra night because my legs were so swollen. What they did to me should. E against the law. In fact, it just might be. Tina needs training. So I suggest she get it! I also suggest that if you need help or have a disability of any kind, go to Harrahs... at least they care
We've stayed here before but I have to tell you, this was the first time I've seen so many people in this casino. In the past it was usually dead. The rooms do need an update but still comfortable and clean. The basin in the bathroom had a crack in it and it wouldn't hold water. The lighting was very good and instant hot water. Two things I definitely like. Even noticed a change in the café. Better service and food.
Nothing new added that I can see except resorts fees have been a steady guest since the late 80's been through 3 or 4 owners now the only change I can see is the new pool that open over a year ago Have stayed in all the better casinos in Laughlin and still think the Aquarius is one of the top two casinos in town .But it can sure use some new carpet and updating .But if room rates and resorts fees keep climbing will go back to best casino in town. Aquarius used to be a great buy for the buck but not so anymore.
Fun fact: All of the rooms have a view of the river. It used to be the Flamingo. Everything you need. Access to the water taxi, a pool, restaurants, bars, gambling. Would definitely stay here again if traveling to Laughlin.
I'm not sure what I expected from this hotel but it didn't deliver.... its old. It's tired and it's dirty... we took a walk on the river front and I kid you not I have never seen swarms of bugs like they had down there. It was like a commercial for the bug repellant “off”... I don't usually leave this negative of a review but I truly was extremely disappointed. I upgraded to river view because I was truly hoping for a great experience ... I'm now wishing I hadn't come.
We made our reservations several months in advance for a better rate during the River Run. Our room was nice, check in was easy and all three couples were placed on the same floor. Have no problems staying here.
I just got back this past weekend from Laughlin and had a great stay Friday and Saturday at the Aquarius. I have been here before a few years ago and it was just as great, if not better. Drove in from California and had an easy checkin with quick moving line. I had reserved 2 beds with a rollaway and was pleasantly surprised when they informed us that we were up graded to the sunset suite with sleeper sofa. Room was perfect for what we needed..comfy beds with seperate living room and small bar area with fridge and microwave and wet bar. Saturday I had reserved the cabana by the pool..a must!!.best $100.00 I spent. We had it from 11-3 and it was so nice and cool with mini fridge and flat screen and orderd several pitchers of drinks and fruit platter..great music and service..had a blast!! While us girls were lounging my husband hit $900.00 on the machines!!.. with the live music in the casino at night and great restaurants...made a perfect weekend getaway
We went in for cocktail while waiting for our dinner reservations and did order an appetizer which was delayed so which caused us to loose our reservations. Long story. Anyways we told her the wrong restaurant which was called Vineyard and as we were standing there we realized it but she told us not to worry she wanted everything to be great for us. We so totally enjoyed our meal there and she went so far out of her way for us to even get us in that restaurant. I've been looking for an address or email to write a letter to the general manager but with no avail. So I thought this might be a good way to thank her again.
Had a great time, but the hotel needs some updates. Bathrooms are getting old .., restaurants are good, pool area is really nice. We always stay there, but may need to look around st some of the other hotels.
Recently stayed in Aquarius, while visiting family nearby. I am not into casinos , so can only review the hotel stay. I was very impressed by the Aquarius, so much better than expected considering the price we paid. We checked in on a week end afternoon, there were long lines to check in, and a cocktail waitress was bringing over complimentary drinks to those standing waiting. I thought that was a nice touch. Even better, on check in we were happy to discover that there is no resort fee and free WIFI. Nice! I wish other hotels would take this policy. Our room was tired, but had a great view of river and mountains. It was spacious and had fridge and coffee maker. Very quiet and really efficient air conditioning. We had a great snack in the diner, and it was great value. I will stay here again on my next visit to Laughlin. Maybe I might try a few slots....
We were on the 17th floor. really liked the floor to ceiling windows and the fact that the windows cantilevered out for better views. hotel room was adequate. As with most older hotels, this one also looked like it may need a "freshening" up. Check in was very slow. I counted 15 of us waiting in line and 2 counter personnel to accomodate us. Apparently hotel was "short staffed" according to the counter personnel who checked us in, after a 22 minute wait.
We enjoyed our stay at the Aquarius. The staff were friendly, room was clean, and the bed was Very Comfortable. I would have given five stars, but the walk from the room to the pool needs to be changed. It is just a hassle getting there through the casino and all the gates outside.
was staying at a different casino so just walked over to the aquarius and gambled and went to the club to watch a band perform. machines were nice, and could not smell smoke. The music club was good except for the drug users that daced crazy on every song, there were chasing people off, neddless to say we didnt dance, kinda scary.
I really like the Aquarius - I like it better than the other Laughlin Resorts. Aquarius has a great buffet, I have never had a bad experience with their seafood selections. The rooms are nice and comfy, the staff is friendly and helpful. I would highly recommend the resort as well as the restaurants in the casino. I even won a coupla dollars at the Aquarius. Go, stay play, enjoy!
Although our room was clean I just need to remember staying in a casino is not my favorite. Our room was also pretty noisy. Hotel security kept knocking on doors close to us and calling out “hotel security “. It was actually quite unsettling. When I poked my head out and asked if everything was ok they told me they were doing “wellness checks”. It was a bit shady. There were some young people in the next room that we could hear all night so as far as noise factor they lost me the first night. I did love the boardwalk right outside the hotel along the river. We were able to have dinner right in the hotel as well.
We have stayed in most of the casino hotels here. I'm not sure why we haven't stayed here before but we won't stay anywhere else now. The rooms are comfortable and spacious. The windows are huge and give you a view of the river. There is plenty of free parking and free WiFi. There are plenty of dining options including McDonald's and a buffet, and in between. They have a large pool and sun deck that also has a snack bar.
In town to visit the in-laws who winter in Bull Head city. We haven't stayed at a casino with kids so it was kind of different experience. The hotel was nice, rooms were clean and comfortable. To get to the pool was a walk which required us to walk partially through the casino where we were harassed by people for bringing kids to a hotel with a casino (typically drunk). Pool area was nice with a stand with beverages and food options. Prices were reasonable so it was an easy place to sit and spend sometime.
Having a great afternoon watching the sunset enjoying the great beer and complimentary chips. Ordered steak canons and Kobe beef slider combo, finally served and I grabed one of my French fries and picked up my slider and found a hair under it. Ok this happens and I told the waiter and he took it away. A little later the Manager comes out and let me know he was going to take it off my check, (did he really think I was going to pay for something I didn't eat and at this point he wasn't going to offer any replacement). The he says is there anything else u want to try and at this point I am done with this place. Manager did not even offer to replace my meal just said "the kitchen screwed up again" I took it off your bill and have A Good night. My husbands meal he ordered was steak and mushroom skewers with a red wine reduction which when served was a bbq sauce, no red wine reduction and when we asked the waiter he said the wine was in the bbq sauce. So much potential with a great view and they have done so,much with this casino now they need to fix this place. Could be a gold mine but don't advertise something that it isn't. Too many foodies out there looking for great tasting food
NIcely situated on river walk. Good buffet with views. But be careful of room placement--ours was by a series of large compressors that generated white noise 24/7. Pool area rather uninspiring. Potentially LONG wait to check in. And parking garage a bit of a maze. However, this is good value, and certainly much nicer than staying in Needles! Easy access to Mohave environs and petroglyph sites. The allure seems to be straight up gambling--none of Vegas's street life. But more than adequate.
I stayed at the Aquarius twice in my week long road trip. The room price was great. The rooms were very nice, comfortable beds, great views, fridge in each room, wifi access was ok, thought it would be better in a larger hotel. I stayed in both towers 8th floor, and 17th floor both have views of the river and the city. The hotel was full and lots of people but staff was still very friendly and helpful. A big plus for me was that Panda Express is located on the property. Parking can be difficult at times.
Great location alongside the Colorado River. View from our 11th floor room was amazing. Pool and Jacuzzi was clean and enjoyable. The casino was not lucky for us. Our room was outdated and the TV was not HD, which in today's world is surprising. They advertise "Free Wi-Fi" but it is too slow for anything but reading e-mail or texting. Parking was free or valet. We chose free parking since it was so close. Price for the room was very good.
Busy hotel/ casino so staff efficient but not so friendly. Room was great. Non smoking floor which was important to us. Floor to ceiling windows made it light and bright. View of the river great. Room was large. Comfortable bed and clean bathroom. Internet was good. The pool area was great and clean. Lots of towels available. Probably because of the time of year pool and hot tub was quiet. Actually stayed here twice on our month long road trip. Would definitely stay again . Price was right !!
This resort is old, the rooms are dated, we got upgraded to the 1200 square foot Majestic Suite, trust me there is nothing Majestic about it. The furniture was old, the carpet was old, the king size bed was hard and uncomfortable with tiny little pillows that looked like they belonged on a child's bed and the master bathroom was a joke, no water bottles, no safe, tv picture was fuzzy, all around disappointing and a waste of money.
Quality of a 1 star hotel. Room was dirty and smelled musty. water pressure was very low and hot water did not last long. The only great thing about the whole stay was the FANTASTIC Italian restaurant on site
Aquarius Hotel Casino, Laughlin, NV While traveling to Laughlin, NV to spend the day with my mother-in-law on her 80th birthday, we had the occasion to stay at the Aquarius Hotel. This was an older property but was clean and nice. The rooms were spacious and well kept. The only restaurant I visited was the Café Aquarius, this was a nice restaurant, however, not spectacular. Good food, but nothing really stands out to me. This property had two towers, one allowed children and one did not, a nice arrangement. The hotel is nicely located so there is plenty to do, within walking distance in almost any direction. This property is also within a reasonable driving distance of shopping and reasonable gas (Bullhead, AZ). I also enjoyed a wonderful auto collection at the neighboring casino, Riverside Casino. I would certainly stay at this place again, friendly staff and nice comfortable rooms.
Great time 12 rooms for 4 nights with a suite Great accommodations King beds no resort fee refuge and WiFi Staff excellent very helpful and friendly Smoke bothers some walking thru casinos Rooms no smell
This is a good place, but definitely not what we would call a Best Western Plus. The folks at the front desk were very easy to deal with. We had a little problem since we booked with a third party and the front desk took care of us. The location is great, right on the river and easy to get there from the main road.
We were booked in for 1 night stay at the hotel. On arrival looked a lovely big hotel. Parking Parking was free at the hotel which was great though bit hard trying to find a space as there was only allocated spaces you could park in. You then had to find lifts to take you to reception. Reception Bit of a walk from car park to reception and unsure if we were going the right way! On arrival into the reception area i was like OMG the reception area was where the casino was! I had never been to a hotel like it and was totally in awe. There was people smoking, drinking and gambling just sitting at machines constantly. It seemed unreal. There was a large queue for reception both on check in and check out. Staff were friendly and welcoming. Room There are 2 sides to hotel and was quite hard lugging suitcases through casino to reach lifts to take you to your room!! The room we had was a good size. Didn't have much of a view as was hoping for a river view but only staying 1 night. Big comfy bed and had a good sleep. Plenty wardrobe space and iron and ironing board in room. Bathroom was nice and not too small with a great shower and complimentary toiletries which was good. Casino There was every kind of slot machine you can imagine, tables for card games and restaurants and bars all located within the hotel. It was a massive casino. You could sit at you machine all night and not have to move to get a drink. We tried to play a few games but didn't have a clue how to play them, no instructions and no one around to help you which wasn't great as we then gave up after spending a few dollars. Had someone been there to help we may have played some more. Hubby enjoyed watching the card tables but they move so quick and again i struggled to know what they were playing. Restaurants There was various restaurants and bars in the hotel all different price ranges so you didn't need to leave the hotel. Hotel There was a swimming pool which looked great but didn't get chance to use this facility. There was a walk at the back of the hotel where you could see the Colorado River and some others hotels. We went for a short walk at night and it was lovely seeing the river and we also meet some furry friends! There were some raccoons running about near the hotel and seemed to have made a bed on the rocks at the river. Was so lovely seeing these wild animals who look cute but you don't want to get too close. Nice enough hotel but the casino put me off a wee bit.
From Legionnaire disease-like residue on the bathroom vents, to chicken bones on the hallway floor and slow running drains. At least it did not smell like marijuana like most other hotels in NV. Not sure the housekeeping team or other staff who roam the halls care about the appearance of the place.
Our room had a nice view from the California tower, but the room was dated and the bed was not comfortable. Casino was about average for an older small town casino. No plans to return. Staff was nice. Buffet food was average at best, i went for the crap legs and was very unhappy with the size, taste and temperature. Few items on the buffet and quality was below average.
We stayed here lots of times and always good experience. People are nice, rooms clean, restaurants are good. Fast check in and out. Cove bar last year had few issues but they have changed...way better service and menu etc. Crystal H. Super nice. Pool area is all new and moved to the river side. We like the location and access to river walk sidewalk. Room comfortable has a fridge and coffee pot too.
Excited to visit with friends & recommended the Aquarius from an experience a couple years ago. What a mistake! Stood in line 40 minutes to check in to only be greeted by a very unfriendly front desk girl. Then to room in non-adult tower was ok & fairly clean. However, walking in grungy, rolled hallway carpet after getting out of dirty elevator not appealing. Had fun in casino. Not wild about choice if restaurants since some are quite pricey & the cafe stinks. Cafe food is ok if you don't mind waiting 30+ minutes. On our last morning, we went down to casino & came back to room (long before checkout) to have keys turned off. So then had to wait for security guard to get to our 14th floor....no apology from anyone. I've filled out surveys for other Laughlin hotels & 100% if the time heard from someone. Not after the Aquarius survey. We will not return.... wonder if poor service has to do with new ownership!
This was our first time staying at the Aquarius resort. Check in was smooth and quick. The receptionist was very friendly and helpful. The rooms, although old, we're clean and comfortable. There were hand sanitizers at the elevators, which were perfect for this time of the year. The restaurant was ok. A bit pricey compared to the others we have visited in laughlin. We will stay there again if we visit laughlin again.
This hotel is really do for a remodel. Room was very clean, but beds/pillows not very comfortable. Parking is a premium there, so valet is the only way to go. Although free, it does add some time to your check in/out. I would stay here again if there was a conference, as the rate is cheap and the rooms are clean. Staff was very nice and attentive.
We had two non-smoking rooms when we entered the rooms they both smell like cigarette smoke so badly that we got sick from it. When we told the front desk and a manager they said, it is a smoking facility and they will tell housekeeping. The beds were hard and the room was dirty. The bartenders were rude. One dealer was fun and nice, only good part of the trip. We will not be returning. Don't waste your $
This hotel was the former Flamingo Hotel and has been renovated a bit. I mean, don't expect it to look like any of the resorts in Vegas. It is still a very old hotel which gives it a bit of charm. We stayed on the 10th floor which and faced south looking at the river. The sunrise was really great to see and I recommend a south-facing room. It was clear that they had put in some renovations and overall the room was clean and well-kept. The price was hard to beat (less than $70) since we stayed during the week. The food was good and the gaming was fun.
I used to love this place. We have stayed many, many times. Sadly, things have changed and not for the better. The check in line was long and slow even though we were not there at a peak time. Our first room was not really what we had reserved. Management found a better view but we had to go down stairs for new keys...twice...because they keyed them wrong. So it took over an hour to actually check in and get into our room. Not the end of the world. For best view book south tower, south facing. We were there on a Saturday night and ate at Windows for the all you can eat crab legs, etc. It used to be so yummy. This time was disappointing. I was never able to get even mildly warm crab legs. There were cold and rubbery. I tried getting just a few at a time but still cold, and these were not from the chilled selection. The casino is now very smokey. That can't really be helped but I remember when they first remodeled and I loved that it wasn't saturated in smoke yet. There are a few non smoking sections in the casino though and that is nice. Our room had some issues. The refrigerator made a loud whistling noise any time it ran. It was really annoying. Worse, was after an evening out we wanted to relax and watch TV. Only 2 channels worked on our TV!! All the channels tiled and were filled with snow. It was unbelievable. It was too late to bother calling downstairs because we weren't going to switch rooms, again, and not that late. Ugh, when I mentioned the TV issue at check out the clerk was rather flippant and said the whole hotel experienced that issue. No apology, no offer of a discount. We had no TV, a loud whistling noise, had to switch rooms once and all for $105/night. Nope, don't think we will be back. This was always our go to hotel but we are going to try a different one next time.
Do not judge a book by its cover. The Aquarius looks good on the outside---. I have wanted to stay at the Aquarius for some time. Unfortunately, my hopes were dashed. There was a very long line for check-in--exhausting! My room had no view other than a wall. Okay, perhaps it was because I went through a third party. First, the coffee maker did not work. I called maintenance to have it replaced. Overall, it took about one hour to enjoy my first cup of coffee. The mattress was old and sunken. Each one of the five bed pillows was horribly flat. There was a whistling noise coming from something in the bathroom ceiling; I closed the bathroom door but could still hear the noise all night long; therefore, I kept the TV on all night. It helped little. The floor had not been vacuumed from the previous guest. I found crackers and a cross on the carpet. Bingo!! I enjoyed a wonderful dinner at Outback Steakhouse. I left a detailed guest comment card but of course have heard nothing. I will not be back.
Sean Hammond Gen Mgr, you need to call me back! You handled the situation with my husband extremely poorly! You told him he had to leave. We were guests at the hotel today and even paid for good friends of ours to stay there and have their wedding there in Dec 2017! His dog has been with him at the casino on many occasions all the time in his stroller. I am making it my mission to tell everyone at the Foreign Legion and the VFW about your conduct! My husband has a legitimate service animal for his seizures. The dog is always in his control. Your security guards were very rude! The dog didn't bark or react to you or your security at all. You wouldn't even look at his paperwork and told my husband he wasn't a service animal because he has a stroller! His dog is a 14 year old senior dog that has issues at times with arthritis and holding him all day is not an option. Despite you and your employees training as a human being you needed to realize that not all service animals can walk on their own. He performs his job well and is able to warn my husband prior to a seizure when he is in his stroller close by. I guess my next move is to file a complaint with the ADA or even a federal lawsuit as is our right! Waiting for your call and apology for the embarassing way he was spoken to. We aren't monetary people we just want to be treated with respect! My heart broke to see my husband so upset. I hope your proud of yourself and your staff!
We enjoyed our stay in Laughlin at the Aquarius. The check in line was really long but moved pretty quick. Our room needed a thorough cleaning. The navy blue decorative cover at the foot of the bed had hair and lint on it. Nave blue was probably not the best color choice, shows everything. Anyway, the room was ok. We paid for a river view. It looks like most rooms have a river view with a "bumped out" window. I think those paying for a river view are placed closer to the river. The Aquarius is on the riverwalk. It's an enjoyable walk between casinos. The casino has a nice selection of machines. We appreciate no resort fees and no parking fees in Laughlin. For me, the river is the main attraction. There's a few river cruises that are worth checking out. The pool area is very nice. Laughlin is a nice town and the Aquarius is one of the nicer properties. We will be back.
We've eaten at the Aquarius Cafe twice in the last 2 weeks and the food is amazingly good! The onion rings are crispy and perfect and the prime rib French dip is out of this world! The only reason we didn't give them 5 stars is the service seemed a bit haphazard. We didn't mind though because, if the food stays that good, we'll take haphazard service any day!
It was oh so beautiful they had a great dinner. And the entertainment was superb I won quiet a bit of money. The,cocktail waitress was sooooo slow Food was good in all the restaurant. Free parking and the view are beautiful
huge room on 17th floor overlooking pool & river. quiet well appointed. check in took awhile but that was only because people ahead had lots of ?. casino floor was nice but not much of a choice in resturants. yes we will stay again.
Stayed 2 nights, because of a good deal. We had stayed 2 years ago and got a coupon for free night for each of us. We updated to river view for $20.00, would not do again, not worth it and we ended up with numerous pending charges on our credit card, all but one has now been cleared as I write this, explanation was very complicated. Rooms were clean, pillows very uncomfortable, bathroom very dark. Front desk staff, not the most friendly. Cove restaurant with appetizers and pizza was very good. The Cafe was extremely busy, needed way more staff, felt sorry for the waitress, honestly saw her running.
Our suite was very well appointed and cared for.Lots of hot water, very comfortable beds, Ample room to move around. Has fridge and coffee maker and over looks the Colorado river. Staff was very helpful and prompt with anything we needed.
Quiet, pleasant stay... bed very comfortable. Bathroom could have used a little more attention. Enjoyed the restaurant on premises... good food, reasonable prices. Downside was walking thru main lobby and check-in area and having to smell the cigarette smoke.
Just an average casino. Not great gaming. Video poker is only good if you play quarters on certain machines. Their point system is not as good as other casinos in the area. Hotel is about the same as any other casino in Laughlin.
Well I live local but go to laughlin all the time to eat and go to the entertainment and concerts. We always stay the night so we don't have to drive home we have stayed at several of the hotels in laughlin but the Aquarius is by far my favorite. The staff is friendly and inviting, the valet and bellmen are very helpful also when waiting in line for check in we were offers water bottles 2 times and 2 kinds of coffe samples and smoothie samples. The slots were not very loose but you can't win all the time. The free entertainment at the splash lounge was good. We had seafood buffet in Friday night and it was great be sure to get a players card to save a couple bucks. So much to choose from and the crab legs were to die for also you get 2 beers or wine with dinner. We also ate at the vineyard in Aquarius the place is very nice and the wait staff was great but the price was to high for me and the food had no flavor so had to keep salting and the only flavor i could taste was big chunks of garlic and I am not a garlic fan anyway if you like fancy smanshy go here but it was not my cup of tea
Stayed in a riverside room on the 11th floor. Had a great view of Bullhead City and of the river itself. The customer service at the front desk was excellent and we appreciate how friendly everyone was. We dined at the McDonalds restaurant a few times and it was great as well. The buffet was very nice and the fitness center excellent. We would definitely return to this property on a future visit!
This is probably one of the better hotels and Laughlin. It's located right on the river and it is right off the main boulevard. It's one of the cleaner hotels and there isn't a constant cloud of marijuana smoke that you get with some of the other casino hotels in Laughlin. The rooms are fairly comfortable and much cleaner than many of the hotels and Laughlin as well. You pay an average of $10-$15 more per night for the rooms but under $100 per night it's still a pretty good bargain. Parking is a nightmare. They basically share a parking lot with the casino next-door and trying to find parking during the busy season is quite the challenge. Save yourself some time and aggravation and just use the valet
This casino/hotel may be under new ownership but it is still probably the best place to stay in Laughlin. The rooms are spacious, clean and the view from the very windows is great, regardless which direction you face. Yes, this hotel is aging also but you do see renewals here and there. The price is certainly right considering this property.
Excellent Accomidations. Great Food .Easy to get to. We live in Wickenburg,AZ. Go through Kingman,AZ AND coast dowm the Hill to Laughlin,NV, I am a Veteran. They go out of the Way Help U.S. GOD BLESS AMERICA and GOD ALL. LOTS TH DO WHILE THERE.
While part of a group of 38 holding meetings @ Aquarius earlier this month, attendees dined at the Buffet one evening. It was an UNSATISFACTORY experience by all!! Items on the steam lines were dry from being there so long & the serving tongs were too hot to use, vegetables were missing from most serving trays, and the only items with flavor were the desserts. Service in the Coffee Shop the next day was painfully slow!
There was nothing extraordinary here, but I can say that my stay here was pleasant, the accommodations were clean and up to date, the casino was large, dining options on site, the staff was friendly, and the location was perfect for exploring the Laughlin opportunities. The hotel has two large towers and offers rooms with a view of the river and casino district. The on-site parking garage was handy. And perhaps best of all ... no nasty hidden "resort fees". I had one lost-and-found issue, and the customer service staff was quick and very helpful in getting it resolved. In short, I would definitely stay here again.
Great view of river from window. Room clean, furniture and carpet fairly new. Tiny bit noisy from next door. Casino fun. Checkin and checkout easy. Riverwalk outside at night had raccoons and skunks, but they werent bothering anyone. Seems quite safe. This is a quiet place, no loud freeways.
They didn't have the room type we had ask for so they gave us a mini suite. Or something to that effect. Originally we were to get 2 connecting rooms but it was a very late arrival. With 2 beds in a seperate room and a sofa that made up into a bed. This worked out great for us. The bath could have been more updated. Had a tub with shower. Small sink counter top. There was a kitchen area had a wet sink, refrigerator and a coffee maker. Room was clean. The way the windows were situated, it would let the sunlight in at sunup. Good thing we brought our clips. When we called to make the reservations, the lady stated there would be no problem to get the room we ask for even for our midnight arrival. We do know better. The phone operators are not the same people that checks you in. The coffee maker uses a pod. Much like a K cup but without the plastic bottom. It work as needed first two mornings. Day we were to leave something went wrong. It didn't push coffee out the pod but was bubbling all over. Tried again with same result. The last night stay, there was water dripping out the inspection plate on ceiling above coffee maker. We still enjoyed the room.
A perfect location with a view. Stayed here years ago when it was under another name. The bed was comfy the room is spacious and pretty quiet all night. We had the room facing the river and were able to pull the curtains back and enjoy the view of the river.
Went to see the NFL playoffs and albeit they televised the Atlanta-Philly game, they announced just before the Pats game that they were stopping televising the NFL games for the day to give way to a live music thing. A room full with over 300 people cleared out, in dismay. And when the DJ got booed, he crank the music super loud to drown out the complaints. Super rude. And no table service there with huge lines at the bar. NEVER AGAIN.
This was our 3rd year in a row to purchase their New Year's Eve package. Upgraded our room to a river view for an extra $20 per night. Was very unhappy with the room. Windows were so dirty you couldn't see river good especially at night and showerhead didn't work good, plus drain backed up with water past our ankles. Went to service desk where they changed our room and made it right by refunding our extra charge of $20. As usual the New Years Eve party was awesome. Fantastic band where we danced the night away! Another great New Years Eve spent at the Aquarius!
I prebooked my room in advance online, and saw when you registered with the Aquarius Hotel you get a 10 or 15 percent discount on your online booking, and after checking out the room rates I booked a panoramic room in the upper sections of the towers. Room for 2 nights came out to less than $200 and at the time of booking there is a $68 charge, I didn't mind the charge, but nowhere on the website when reserving the room does it say you are being charged, I though well damn that's shady but ok cool. Check in was a breeze, and remember the room for the 2 nights was under $200 and by now had already paid $68 of that, I figured the hold for the room would be the remaining amount due, but nope it was a $200 hold for the room for the 2 nights. That was shocking, but I get it, some people go crazy on room service and mini bars right? I was in the Arizona Tower on the 21st floor. The room was clean and severed it purpose for the 2 nights and had a nice view of the Colorado river. Staff at the Aquarius were helpful and friendly. I enjoyed my stay with the Aquarius.
The rooms where very clean! The staff was very helpful! The problem we had was when we checked in we was told there would be a $50.00 deposit required for each day we stayed at the hotel! This was charged even though they had our credit card information on file! The deposit was refunded over the days we stayed. There was charges that was charged to our bank account that made no sense. When I called the front desk they were not able to tell me why the charges were charged but did assure me that they would disappear. Which they did after a few days! The charges for example was $1.67, $.67, $.98, $48.37. The person at the front desk stated I was the 3rd person to call that morning with the same complaints. Just be sure to ask up front all the charges that will be charged to your account.
This is a very comfortable hotel. Easy check in and out. Room was bright and clean. Great view from the large window. I will stay here again. Price was very good. Cafe for breakfast was really good, prices and helpful staff. We also eat at the Outback restuarant and that was. very good. I liked it as we did not have to leave the casino to eat there.
Gambling wise it was so-so. The new years eve party balloon drop was the only big deal. As for the buffet, it did not live up to its past history. What food should have been hot was warm at best, and what should have been cold was only cool. Now for the good. 75% of the dealers at the tables have great personalities but I seemed to get 50% of the other.
The rooms and hotel are very clean. Service is superb. However, the decor seems to be a bit outdated. Needs some renovations. If you are looking for modern decor, this is not the hotel for you. If you are looking for comfortable rooms, try the suites. Food in the cafeteria is not that great, but they do have a McDonalds and Subway in the premises. Also, they have a very good coffee shop which sells wine and some sandwiches. It seems, however, that this is the hotel to be in the summer time. If you are looking for more "las vegas" type of hotel, take a look at the Golden Nugget.
The hotel is nice, staff is great, rooms are clean, and for the most part the food was great. My complaint was the beds were very uncomfortable, very stiff which caused me pain when I got up. I realize some people like stuff beds, but there were 3 of us and none of us go a good nights guys sleep. Also, on last night there, there was some type of work going on at 4 am through 8 am, couldn't sleep because of the noise; buzz saws and hammering.
Between Christmas and New Year's my wife and I had time for a quick getaway. The Aquarius is always been one of our favorite places. It's a short drive from Southern California to Laughlin, the hotel is very nice, and it's almost always in our price range. I made reservations a few weeks ahead of time and I was surprised to find out that there now somehow affiliated with Best Western Hotels. I like that because when I travel there sometime stay at Best Western so this works for my points with staying with them. When we arrived at the hotel I went in to check in. The casino and check-in area seem very smokey. In fact it was smokier than I ever remembered it including before it was Aquarius. I know the area nearest to check-in is supposed to be a non-smoking area but it really didn't matter. Anyway the check-in went without a hitch. One interesting side note is since I told him I didn't want any housekeeping during my stay they gave me a $10 gift for slot play or any of the hotel eateries like the buffet, Cafe or coffee wine bar. Our room is on the 16th floor in the California Tower. I like that Tower as it is the closest one to the parking structure. The room offered and awesome south-facing View of the Laughlin strip and the Colorado River. As we settled into the room we noticed a few things were askew. There are no soaps or shampoos in the bathroom and the light fixture just inside the door was missing a light bulb. I made a call to the front desk and those two problems were remedied fairly quickly. I mentioned the smoke issued to the maintenance man who came to install a lightbulb but he really had no answer for me. As I said previously the casino seemed smokey and seemed to stay that way to varying degrees for entire visit. The strange thing was each morning although we were on a non-smoking floor our room seem smokey. I walked into the hallway and didn't smell it but in our room we did. Eventually during the day the smell would clear out. Wierd. I would definitely stay at the Aquarius Casino Hotel again. If I ever had the problem again I would definitely mention it to the hotel maintenance. The main reason why I didn't make a scene is because we really spent so little time in the room.
Our room was clean, the carpet was relatively new, and the bedding, towels, etc. of decent quality. The smoke was a problem in the casino, and the extra fee we paid for a 'panorama view' was not worth it. I called the front desk to ask about our view (we looked out over a parking lot) and was told that 'technically, anything above the 12th floor is considered a panorama.') I should note that we are not gamblers or fans of casinos per se - this was just in a convenient location for our travel plans.
We picked this because we had read good reviews and I have usually had good results with BW branded accommodation. I paid a little extra for a "panorama" room, non-smoking floor,with two queen beds (higher floors only) that overlooked the Colorado River. The reason I wanted a panoramic view room was because the sun comes up over the mountains on the other side of the river and is very pretty. I was surprised that there were still smoking properties, haven't been in a smoking property for ages. The room was nicely decorated, the toiletries were good quality. TV had a wide range of channels (we did not watch TV) and the fact that the WiFi was free was an added bonus ( only used to check emails). All the carpets throughout the property were colourful and clean looking. The beds were excellent and the sheets appeared fresh and crisp, with sensible pillows - not the ones that are so plump you cannot sleep straight! The smell of smoke permeates the casino, the non-smoking section is extremely small. Our clothes reeked of smoke and had to be washed as soon as we got home. Ironically, the front desk has a sign that says no smoking....while being 10 feet away from a smoking casino. Lobby is very nice and desk clerks were friendly and helpful. While I didn't have much luck on the casino floor, there were a good variety of slots and tables. The casino is very nice looking. There are several eateries on the property, to fit all tastes and pocket books. We ate at the Cove (very good) and had the Buffet breakfast (well, it's a buffet....nothing to write home about, many things looked totalled dried up and we were there very early in the am but on the plus side, there was a big variety). I would recommend this hotel, even though it is a big pricier than others in the area. However, be warned that the smoke is pervasive and nasty!
We stayed here about three years ago and upon returning this year I wasn't sure what to expect. However, I noticed that the hotel front desk was attentive, discreet, and the service was consistent, as it was last time we stayed there, yes, three years ago. I love the bedding, I'm picky about my bedding as I want to be able to sleep as well or better in my hotel room than at home. The bedding was ideal as it had plenty of support but it also had a pillow top and ultra plush with memory foam. Housekeeping was awesome as they provided me with extra pillows quickly. We enjoyed our stay so much that we stayed an additional night. We will be back for another visit next year.
Nice hotel... Very pleasant staff... But don't pay for a room upgrade for Riverview in the California Tower... It's not worth the extra $10... The view is very small... But the hotel is clean dot-dot and the beds are nice
The king room with a river view was a nice size and had a comfortable bed, but the ventilation system allowed cigarette smoke to inundate our non-smoking room. Instructions on finding services were inadequate, signage was often hidden by large gaming units directly in front of them with no consciousness of sight-line. Food was acceptable, not gourmet. The riverside walkway had music blasting, which was jarring. People gambling seemed to be pretty happy.
Shower tub wasn't able to drain. The light on Night stand, back of night stand is fill with dust, hair dryer ring is fill with dust. This place are fill with dust everywhere. I was afraid to take off my shoes. I guess room service they don't see it they don't need it to clean it. This place is horrible n disgusting. Hotel lobby smell with strong smoke. Other hotels smell nicer.
The Aquarius is right on the Colorado River and I made my reservation for a river view room and while I didn't specify a high floor we got a room on the 17th floor. Hotels have a way of showing their age in either a good or bad way. To me, the charm of this place has remained and I loved it. I found the stay to be just perfect in a number of ways so I would highly recommend it. Spend some time doing a walk along the river front. I don't know who the genius was that decided to build a beautiful walk way along the river but it is really a lovely place to take a stroll. The Casino wasn't very busy during our mid week stay so the smell of smoke wasn't a problem for me and I am really sensitive on this issue. To my utter surprise they are a Best Western property and I am one of their premier stayers. No skin in the game for me but I got their credit card and received 50,000 points and have enjoyed a number of free rooms for my membership. BTW - if you got something positive out of this review I could use a helpful vote. I'm trying to get a 50% appreciation rating. Thanks!
Had an awesome stay. Rooms were nice and clean, facilities clean, staff friendly, pool was delightful. Will be back for sure. My only complaint is I went to sit at a slot machine and the chair was too close to it and I smashed my knee and could barely walk the rest of the day. So it was a sign to not gamble I guess.
This was a good hotel staff happy to help and attentive without being annoying or pestering like some establishments, the room was clean and comfortable, we were there on thanksgiving and went to the buffet (special buffet) this was so disappointing overpriced and over subscribed everything was cold and wasn't a nice experience we returned later in the week one evening when it was much quieter and it was a whole different experience, good food and all nicely done.
Excellent experience as always. Met some new staff who were excellent : Brad - on front desk was very good (joins Brian G as my "go to" check in person at the Aquarius) Jose - casino floor tech was very nice and helpful ! Kerry - cocktail waitress was friendly and attentive - nice ! Breakfast staff are very good. Dinner buffet was very good also.
Most of the hotels in this area are fairly affordable with rates that seem to jump around a good bit. Make sure to plan ahead to get the best rate. Well located, the rooms were nice but not wow. There was dust all over the lamps, tables and tv though. I did have an amazing view of the Colorado river from my window. When we went, they closed two of their on site restaurants which made getting into the remaining ones much more difficult. The cafe had the worst service I've ever had, taking a full hour to get spaghetti. The casino floor was busy and what you would expect and a little better with the smoke than other casinos in the area.
Third time at this property. The pros: no bloody resort fees, basic rooms have a decent view thanks to the angled windows, comfortable bed, rooms have both coffee maker (K-cup) and mini fridge, good selection of machines, relatively easy parking. Cons include mediocre coffee shop, smelly elevators (ant spray), restrooms also stink though clean, casino floor beverage service nonexistent in early AM. New owners from Parrumph take over operations sometime early next year - not sure how that will go. A note about attire - bring short sleeves even in the winter. Roasted with a warm fleece top.
My husband and I stayed here for our 35th anniversary – a quick getaway. This was our first time to Laughlin so I have no other hotels to compare to this one. The price was good (booking directly at the hotel site). I booked a king river view room – mentioning it was our 35th wedding anniversary. Disappointed when we arrived and the person checking us in indicated we would be on the 4th floor. The place was not at all busy and I guess I expected a room on a higher level with a better view. I even asked if we would have much of the view on just the 4th floor (actually it is the 2nd floor from the outside) and the guy just laughed (?). Our room was nice, clean, and the bed and bedding comfortable. Our view during the day was okay. At night we had to keep our curtains closed because right under the window were three huge spotlights that were blinding when you attempted to look the window. Also unappealing was the site in the morning of all the birds pecking away at the dead bugs that had met their demise on the spotlights the evening before. VERY disappointed that both the buffet and the nice dining option (Vineyard) were closed until late December. I had read something on another site about the buffet not being open during our stay and attempted to confirm by using the Contact Us option at the hotel site, but I received no response. I assumed if the buffet was closed we could eat at the other nice restaurant (wrong!). We were really looking forward to eating somewhere nice for our anniversary. Aquarius lost our dining, drink, and gambling business that evening to Riverside next door as they had several nice dining options – all open and happy to serve us. I was also told by a lady at the bell desk that the water taxi was running and came by “every 10 minutes or so”. She even pointed to the way to the taxi stop. Wrong! Water taxi was “closed for the season”. So beware the information you receive from the front desk staff. My last issue was with the cocktail waitresses. I like to stay up late gambling and on two different evenings I noticed there was not a cocktail waitress to be found on the floor after midnight. If I'm dumping money into your machines I'd like to get a free drink or two in return – even if it's after midnight. Again - first trip so no other hotel to compare to. For the cleanliness, friendly housekeeping staff (all smiles), and comfortable room I would stay here again. Also - bonus was that there are two towers - one for families and one for guests w/no children
We have visited many different casinos across the country, but by far Aquarius at Laughlin has been the most welcoming. My husband and I never expected to enjoy Laughlin as much as we did. We believe the main reason is because of the wonderful staff generous slots and great food at the Aquarius. We visited all the casinos and enjoyed Harrah's and the newly renovated River Lodge also. but overall the Aquarius rang all the bells we were looking for. The only improvement we would suggest is they put a Smashbox burger in place of McDonald's. We also enjoyed the interesting games at the New River Lodge and Smashbox and Slots at Harrah's. I can't say enough about the Aquarius and are looking forward to our next trip at the end of the year. The only thing I would like to see are the halls leading to the rooms upgraded but such a silly thing, I can put up with for all the service and enjoyment we have at Aquarius. Definitely give the Aquarius a chance the win your heart over.
I was hoping it would be something a bit better, but just average. Room was clean and comfortable, but I really didn't care much for the decorating - very bland. Staff persons were polite & pleasant. Restaurants - pretty much horrible. Can't see myself returning.
I have stayed at many hotels in Laughlin Nevada, and I think that the Aquarius is the best hotel there. They have done many upgrades to the hotel. They have a really nice pool that has lifeguards on duty and they have 2 hours in tbe morning and 2 hours in the evening that is just for adults at the pool. I really like that, sometimes you just dont want to have kids around splashing you and their parents say nothing to them. The rooms are clean and to me that is the most important thing when staying at a hotel. If you are going to Laughlin I recommend you stay at Aquarius.
Went to see Dwight Yoakum this weekend great show even though he was under the weather. Also caught the Platters ate some good food and enjoyed the company of our friends.The rooms were very good it's always good to be away from the smoke. Disappointed in the slot machines they didn't seem to payout like the last time we were there.
Went with friends who are frequent visitors to this resort. Room was more than adequate for the amount of time we spent in it. Bed was comfortable. Took advantage of the discount in the buffet for getting a players card. Staff were friendly, free drinks were good and food was typical buffet fare. The pool was large and fairly new. Casino had non smoking areas and was clean and well kept. We were lucky enough to find a great band on our final night in the casino. Enjoyed the Riverwalk and visiting all the other sights in Laughlin.
We reserved 2 rooms, but at check in they told us that one was cancelled. So all 4 of us had to sleep in one room. They did send a roll-away at no charge. Later that night the restaurant we were going to eat dinner, The Vineyard, was closed and so we had to go to another casino. Then, while we were sleeping we had noisy neighbors next door. Had to call management. Overall, not very impressed with check in services. The Bell person was very informative.
I did not find one employee that delivered exceptional customer service. The entire staff seemed ticked off and angry to be at work. While you can sit and feed $100 bills into their machines and be completely ignored for an hour with ZERO cocktail servers, if you move up to the bar and feed more $100 bills into their machines, you are put on a timer and not allowed to order a beer within certain time limits. The restrictions are a problem, but the poorly execution of the rules by the staff is the major concern. The staff needs to attend an comprehensive "CUSTOMER SERVICE & HOSPITALITY" training session. I've been treated better at the DMV than what this hotel can deliver in customer service. The buffet is horrible and lacks basic offerings. There is not even simple things on the salad bar such as cucumbers, radishes, etc. and the hot offering omit simple basics such as fried chicken, roast beef, etc. Save your money and go elsewhere. This hotel lacks basic customer service. This is NOT HOSPITALITY. .
less than a b rated motel. ice machine not working , sells off brands in branded drink machines, room was not the cleanest, refrigerator dirty, something dripping down inside entrance door, no room safe, sometimes smelled like a sewer
We booked a Riverview room for $67 a night with no resort fees, mid-week. We tipped the front desk agent a few $ and we're given the top floor in Arizona tower (family tower), room 18062. I would normally prefer the California Tower which is adults-only, but there weren't many kids in the hotel and took the better room in the family tower. The room was clean and very nicely appointed. The only issue we had was the heater would not come on and maintenance came up within 15 minutes and solved the problem. We took a river cruise on the celebration boat in the afternoon, one and a half hours long. Price is only $10. The hotel buffet, had a good Mon-Sat breakfast buffet that was $14.65 and included champagne. I really appreciate the Promenade that runs alongside? the river in front of the five casinos. Between the Aquarius and the Edgewater is a small Casino called The Regency. They have three pool tables. Also it in front of the Regency are some raccoons that live down by the river and come up in the evening looking for food. If you offer them snacks they will take them from you. It was fun. Aquarius hotel and casino is the nicest Casino in Laughlin. I will definitely be returning.
We usually stay at the Colorado Belle but decided to try the Aquarius after a disappointing visit at Belle in 2016. Aquaris appeared fresher all the way around. No smoke smells in room and bed wasn't lumpy. Room had refrigerator and room to move around. We had view of the river and strip. Clean, friendly, just wish the slots had been nicer to us. Will stay again.
We stayed on the 7th floor in the California tower. The room was clean and relatively quiet until the door slamming started at 6:00 AM. The view was not great - the top of the parking garage, but it was fine for a place to stay for one night. Price was reasonable at under $60 with tax for a king non smoking room.
Aquarius is now best western. I had made my reservation several weeks in advance. I arrived to the hotel to be told there was no reservation. I was told by the agent I had to contact coorperate since I had used points. Ok your a premoiere and now you are going to make me do all of the work to correct your mistake. I call coorperate they say I do have a reservation so they contact the hotel and get it fixed. I go back in and they tell me I now have two reservations huh whats going on? They never tell me if they fixed it as I only had one. I tell them I want to extend my stay and use travel card. They tell me they are not capable of using travel cards I have to call coorperate. Again, A premiere makes me do the dirty work so I call coorperate only to be told I have to do it at the hotel. I go back down to a different agent who tells me yeah I can now use it but only at check out. What good is a travel card if your going to charge the credit card then reverse it at check out and charge my travel card. Get to the room again the bell man slams our items down. Ok he is having a bad day but so am I now 4 hours into phone calls and dealing with the hotels mistakes. Next day, we have a DND on our door and the housekeeper opens our door and is holding the DND in her hand.. what? Day of check out the bellman takes our bags I tell my grandson to go down and make sure it goes to the right car as his mother is down waiting. The bellman yells at me that he cant use the service elevator. Did I say he was going to use the service elevator. NOT ONCE did any employee offer me an apology, or some type of compensation but at the very least an apology. NOT ONCE. The manager of this establishment at the front desk needs some serious training I have never ever ever in the hundreds of hotels had to have so many hours of my vacation taken away to deal with their mistakes..................
Seems like it doesn't belong in Laughlin; much nicer and newer than most other properties. Rooms are very new and really nice, good size. I always stay in the tower next to the parking structure .Higher floors give a nice view of the lights on the Laughlin strip; I never had a river view.The river doesn't seem like much and a view of Bullhead City on the other side doesn't seem particularly thrilling. Only problem is it's a HUGE property, so can be a fair amount of walking compared to older, smaller properties.Non smoking rooms have never had the stale smoke smell in the bedding unlike other places in Laughlin. I've always found pricing to be competitive with others, especially when you have a free players card, even though I don't gamble. My favorite place to stay in Laughlin!
When we arrived we were greeted by friendly employees. Check in took a little longer than normal. Room was clean and comfortable. We ate at the vineyard which was yummy. Played around at the pool. The only complaint which is not even big is I don't care for the gaming. I can't find ones I like to play. Will stay again.
My wife and I went there last Wednesday and Thursday night. We got a 18th floor Riverview room in the California tower. The room was spacious and clean. The bed was comfortable too. Looks like the carpet was pretty new too. I liked that the tower had 6 fast elevators with good ventilation. No smell of smoke. We enjoyed the new swimming pool and Jacuzzi right next to our tower. We had a few drinks from the poolside bar that were good. On our second night we had dinner at the Vineyard Restaurant. It was dimly lit and romantic. We had a nice Cesar salad to start. My wife had scallops and I had veal. The hotel has free valet parking which I liked. The check in for us was perfect. No waiting at 2:30pm. The slot selection was fantastic also. Many new games. We like the location, walking distance to centrally located shopping mall and other casinos. We had a great time, and would return again. The value you get for the hotel rate could not be beat at the Aquarius! All staff were friendly and helpfull. We highly recommend trying this hotel when in Laughlin, NV.
We go to Laughlin regularly, the only place we stay is here. The rooms are nice and comfortable. The restaurants are great, The casino floor is well laid out, and very spacious. All the staff are very friendly and courteous. Have not had a complaint about this property.
Very clean and up to date hotel. The all you can eat crab legs on Friday nights was awesome. We also walked to the Riverside Hotel where we had dinner at a Mexican Restaurant, which had excellent food. (Sorry can't think of the restaurants name).
We visit Laughlin at least once a year because we like to play Laughlin Ranch Golf Course.. For the past few years we've stayed here because it offers so many amenities and is convenient to other places. Over the past year or so, I can only say while the place is very well maintained, it is just starting to show its age..It really is time for a new do. As an aside, the check-in process was absurd. It took us 25 min on a Monday..We had dinner at Outback and they were really quite snarly and to top everything off, there was only one 5 dollar blackjack table available and it was slammed.. I don't know that we'll stay here again
This casino is well run, clean and friendly. The floor is laid out well with a wide variety of tables and slots. They have great restaurants and bars. One of my favorite river casinos. The rooms are very nice and recently upgraded. The pool are is recently added and also one of the nicest in Laughlin.
Everything is great about this resort starting with the prices. You can have great “Las Vegas fun” at a fraction of the price plus the Colorado river atmosphere. Don't miss it. The hotel is not as luxurious as your top Vegas hotels but you can spend the savings at the Casino.
We just recently stayed twice at this property. Once in September and the other in October. We had a nice and comfortable stay at the property however their seemed to be some issues with guest service and room condition. I have worked in the hospitality field for over 25 years for Sheraton and Wyndham properties either as a Front Office or Guest Service Manager as well as a Assistant General Manager and know what I am looking for in guest service and room conditions. Our first stay was good however the front desk agent seemed as though we did not exist once she called us. Her head was down and just looked at the screen. We did not even get a" hello or welcome". I use to cringe when my Front desk agents would say next or next guest or if they don't acknowledge the next guest waiting guest in line. Not much of a welcoming feeling at all. Front desk staff should be warm and welcoming. I have seen better front desk agents at motels. The only time she talked to us was when she ask for a credit card and wanted to know if we wanted an upgrade and to give our keys. I looked around and noticed that some of the other agents were stoic as well. Once we went to the room, the room was in decent shape and for a panoramic room it still had a great and beautifulview of the river. The only issue was that the wall paper behind the chair was coming off. We proceeded to go andnget our players cards. The two ladies so far were the friendliest. The lady helping me out was full of smiles. We decided to eat at their buffet. The buffet was not busy but the cashier did not seem friendly and just ask how many and where was our players card was. Now the attendants were friendly and we're always asking us if we needed anything else. The food was decent and river view was incredible. The next morning we went to try the cafe. We went up the wrong way and we're told next time go in this way. She seemed irrited that we went in the wrong way. Wow. We are new to your hotel and get treated this way. That made me angry but decide to try the cafe anyways. The food was great and our waitress was friendly. I tend to look around a lot at the staff. Some just did not seem happy to be there. No smiles whatsoever. After that incident we decided just to walk to Daniels at the Regency Casino or to the Riverside for breakfast or lunch. Atleast there we knew we would get better customer service. That called revenue loss for the Aquarius if your service scares of your guest to other establishments. Now the only other friendly staff we met were from valet and from housekeeping. I do have to commend the staff at at the Coffee Shop Duet. They were all very friendly, outgoing, and full of smiles, the other issue we had was during check in. We waited for our luggage for up to an hour. We called down firat and said the luggage was delivered however we were in the room waiting for the luggage. The bellman said there was a mix up and they would take care of it right away. Our stay in October was a little better. Front desk associate was friendlier and much more outgoing. The buffet and cafe staff were pretty much the same but the food and view was good. This time we booked a river view room and the view was amazing. We only ran into one issue with the room. The tub would drain slowly so as we were taking a shower it would begin to fill the tub. We called down for assistance. The maintenance engineer came up after 10 minutes and fix the issue. We thought that it had been fixed but it happened again the next day. Overall our experience was not bad. Just some issues with customer service and some staff needs more training on dealing with guests. We decided to try this hotel since we use to stay at Harrahs. At Harrah the front desk are more friendly, outgoing, and easy to talk to as well as there other staff members. I may give this hotel one more opportunity but will keep Harrah as option for two trips next year. The best thing about The Aquarius is that there is no resort fee and free wifi. The river walk is beautiful and the Duet Coffee shop has excellent desserts. I stopped of there almost every day.area
There is ample parking available. Check in was quick and easy. The room was of a good size and clean. The bed was comfortable and there was a good view of the town, river and surrounding hotels. The casino area is clean but does smell of smoke because although they have a separate smoking area it does drift around the room. We had food at the Panda Express it was very nice and plentiful and they were willing to give a sample of food if you weren't sure what to order. The pool area is lovely and clean with plenty of beds although I will say that at peak time there will be a shortage. The only complaint is that there are no changing rooms by the pool and it is quite difficult not to go through the hotel with wet items. There is a lovely walk along the river but we were unable to do it as there was an invasion of large flying insects that made the walk uncomfortable. There is a boat taxi that takes you up or down the river I cannot comment on this as we didn't use it but it stops right outside the hotel. Check out was quick. Would I stay here again? Yes if in the area Would I recommend it to a friend? Yes but only if they were in the area.
Weekend gate away with my love. I like this hotel because it has a Subway and a Mc Donald the parking is close by and the gas station is across the street. There's a lot of slots to play and the food is good . The room is remodeled and the bathroom is nice I would definitely return.
Check in was quick and easy. We stayed in the Arizona tower. Room was clean housekeeping was on point! Bed was a little hard for my back, but next time I'll ask for a different room if I have that issue. Will definitely be returning. Pool was warm and clean. Jacuzzi was hot. Bar service at the pool was Great! Thank you to Candy that was there in the morning. It was really nice to pop in to McDonald's and have a cheap breakfast sandwich and a good cup of coffee. Duet the coffee shop...good coffee but, terrible cupcakes. Looks can be deceiving there! We had food at Panda Express and Outback a couple of times....never had a bad meal! Love the Aquarius. We will ask for the California tower next time to be closer to the pool.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello KristaLeAnne. Thank you for your kind review. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and restaurants that the Aquarius offers. Thank you for your visit, and we can't wait to serve you again.
Everyone from bell hop to front desk buffet restaurants were all friendly the slots were hot we booked on line asking for non smoking close to elevator and they were met the only thing is they need more cocktail girls walking around it's not very smokey
we stayed on the 18th fgloor in the California tower, great river view, clean room, coffee at thge Duet was awesome, loved the river walk, lots of raccoons, was super long wait at check in because Toby kerith concert, thgat was only negative but they brought a cart with bottled water for those waiting in line and line moved along. nice spot across from outlet center. would return
I have never had a bad experience with the Casino and hotel staff. The atmosphere is very welcoming and the slot options are good. I really enjoy visiting the Aquarius and am planning on going back next month.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Martha T. Thank you for your delightful review and high rating. It is our intention to provide a best service as possible, and we are thrilled to see that your overall stay was pleasant. Thank you for choosing the Aquarius, and we look forward to seeing you again.
For sure laughling is not the most amazing place in The us but what a great hotel. Nice staff low price beautiful bedroom with quiet AC. Playing casino with old folks is not las vegas but good to train
I've always viewed the Aquarius in Laughlin as a great getaway. But now with the Best Western connection, it even better. I understand the transition is still in progress but it's great to get reward points at this very reasonably priced hotel. It's clean, with a variety of rooms. Food is great and slots are plentiful.
Just returned from 2 night stay at the Aquarius Hotel/Casino in Laughlin NV. Took 2 hours and several phone calls later to get some toilet paper brought to our room after we first arrived. Then we were woken abruptly In middle of night (12:30am) by loud fire alarms and intercom message announcing to stay calm lasting about 20 mins. We saw people running down the hallway and smelt smoke, so we quickly threw some clothes on and our belongings together to leave. My husband twisted his bad knee in the ruckus! Went home!
I have stayed here multiple times and as long as Adults get the California Tower..no one under 21..and get a River View (it's an upgrade) worth the $$$. Great spot on the River Walk, nice restaurants etc. Laughlin is sooo much better value than Vegas. You can get a Jet Boat to Lake Havasue, go to the antique car museum, visit Oatman etc..Very nice, safe low key gambling destination. Also if you like to walk, there is a great trail to the Davis Dam.
This was my first visit to Laughlin. I picked the hotel based on Trip Advisor reviews and it didn't disappoint. Everyone was so friendly from Valet to check in to every other team member I encountered great customer service. The room was clean and spacious. Bed very comfy. Not sound proof however and no opening windows so no fresh air in the room. Nice food options. I wanted to like the buffet. I tried it for dinner and a brunch but it was just ok so I wouldn't choose that option again. Very centrally located. I would recommend and I would stay here again.
Great value for the money! We had a lot of fun here... and though it was very busy, check in went quickly and extremely friendly staff. Ended up getting offered a 15$ night from my players card so we stayed a third night...Bell service "lost" our things for a while which was a bit stressful, but no resort fees like they have in Vegas was a plus.
Nice clean, large room for overnight stop. Many eateries to choose from. Used a 25 percent off coupon at the buffet for joining the Aces Club. River Walk not too appealing. Too much filth and moths. Casino had lots to offer. Fun and good experience.
We always like staying and visiting the Aquarius. The staff is friendly and helpful. The rooms are lovely. The machines in the Casino are generous and there is a nice variety. It didn't seem as smokey as the last time, which was nice. Love this place...
We where treated like garbage at check in. This kind of behaviour I never ever noticed on check in. Coming to the room on 17th floor the bed was disgusting dirty.Like someone take a poop on the sheets.Calling downstairs at check inn they told us we will notice housekeeping.So we sot stuck in a dirty room.No apoligize no switching room
This was our 5th time staying in Laughlin But our first time staying at the Aquarius hotel. we hade a great time on our two night stay the pool was very nice and they have two hot tubs one on each end of the pool the pool deck overlooks the Calarado riverand no kids after 7pm. our room was clean and up to date with a fridge and a nice big shower the slot games a little tight we will go back again that we have a great time
Great room rates but I ate at the breakfast buffet twice because one of my friends insisted. She's a BIG eater, however, for the price which was over $14 with a players card it's the worse buffet I have ever eaten. They didnt have cream cheese one morning. A casino runs out? But just not good tasting food. I am not a big egg eater so the live action omelet doesn't impress me. The ham was canned not real. I ate watermelon and pineapple and a donut. I also encountered the cashier who never smiles and has the worse personality for her job. I'm giving you my money. How about a smile instead of such a sour puss. She should be happy she is employed. Yikes!
Stayed here this last winter, had a enjoyable stay. Room was clean and staff friendly. The restaurants were decent and the free drinks on the gambling floor was plentiful. I wish I could say I won some cash, but I guess that's why they call it gambling.
Very average. Won on roulette at the pioneer. Low tech. Here high tech, #'s came up that no one had any chips on 8 times. With 6 players, strange. Go to Harrahs. It's the best by far and nicest. . Wouldn't give me 15% of my room. The guest service lady gave it to me. I have it to the front desk and they said I already had the lowest rate. Bait and switch!!!!!
Got a room on my birthday to drink and gamble. Had an awesome time. A lot of new machines and even a non smoking section if you aren't a smoker. Outback Steakhouse is always a great idea for dinner also.
The Aquarius refused to accept a prepaid and confirmed reservation I booked via Priceline. The error, it turned out, was in the hotel's own reservation system. The unpleasant, indifferent front desk staff refused to accept any responsibility or lift a finger to help. What's more, the front desk agent complained that she sees missing reservations like this "hourly." If you read reviews, you'll see lots of mention of poor service at the Aquarius, particularly from the front desk. Heed the warnings and book elsewhere! First, the Aquarius front desk claimed they couldn't find my reservation. (Of course, I showed them the confirmation email.) After I spent 30 minutes on the phone with Priceline, Aquarius staff said they saw the reservation but didn't know how to process it and couldn't be bothered to try. Then Priceline offered to return all prepaid funds if the hotel would simply honor the reserved rate, but the front desk manager refused, saying I would have to to pay more than twice the original cost. The Aquarius was so amazingly unhelpful that, after literally 90 minutes of trying, Priceline customer service gave up and just paid to book me at Harrah's. (Service at Harrah's was excellent, by the way.) This was a very uncrowded weekday and the Aquarius had tons of available rooms; they just didn't care enough to try and solve a problem of their own making. It was truly awful, disrespectful customer service.
We booked Aquarius as a stopover hotel on our Journey from McCarron Airport to Grand Canyon Village. As a Casino Hotel it is pretty much as you expect. The staff were very friendly and helpful and while there was a short delay at check-in (with only two reception staff on duty) this was quickly rectified by an observant manager. Our room was fine - large and with everything you would need including a very comfortable bed - but probably slightly dated if I am being honest. The main hallywas are very dated and resemble something from the Shining - that said, for less than £40 for a night here, we couldn't complain. We had dinner in the onsite Outback Steakhouse and it was fantastic - again the staff were very attentive and the quality of food was just as you would expect from this chain. The Fitness Suite was very well equipped and is a nice addition to the provisions made for hotel guests.
We stayed for five days in August. Everything was wonderful and the staff was very friendly. From the moment we pulled up to the valet we we're greated with Friendly Smiles. Check in was a breeze, we had originally booked the Sunset Suite but what I actually had wanted was two rooms that were connecting so when I arrived at the desk I told them my wants and they immediately said no problem they would switch me from my suit to, two Riverview rooms that connected. I signed up for their Players Club card and they gave us $10 in free play cash and then once we acquired 100 points we spun a wheel for a second prize and both my husbandand myself won $25 more free play cash and my friend won a complimentary nights stay. We also took advantage of the 25% off Buffet they gave us which was very good we enjoyed it. The slot machines were pretty good to us the entire time we were there, didn't win anything big but just enough to keep playing. The cocktail service on the floor was great. Our rooms for big bright and clean the AC worked fantastic. The housekeeping staff to great care of us we didn't want for anything. I give this hotel a 5-star rating because it covers the most important things to me which is fast service, clean rooms and friendly staff. I have already rebooked my next stay. Thanks Aquarius for a wonderful vacation.
I would have planned to return again but I feel that we were deceived by the front desk regarding the room rate. When I booked it I paid for the first night for 2 rooms). My traveling companion called in and asked if we could come in a day early at the same rate and was told yes your reservation will all be at the same rate per night and the extra night will be at the same rate. When we checked in we both verbally confirmed the nightly rate. Apparently the complicated computer screen that we both signed at check-in somehow showed a higher rate on some of the nights in the fine print which we did not notice and yet we had already verbally confirmed the rate per night. No one ever mentioned to us that some nights would be at a higher rate. We were surprised when we checked out by the higher rate and the fine print was then pointed out to us when we both complained. The manager would not fix it and refused any compromise or adjustment. Very poor deceptive front desk service.
Do not stay here. Writing this review 2 months after our visit now that I'm calm. I took pictures to back up my story, but have deleted them, so it's just my word. I wrote down the names of all employees who were downright angry and rude, but deleted them from my memos as well, so take it for what it's worth. This was, years ago, our place to go when visiting Laughlin. It was difficult to book a room, and sitting down for a meal meant waiting in line for awhile. This is no longer the case. The valet guy scolded me like a child for parking in a place that he didn't want me to park. There was zero signage on the ground or walls indicating otherwise. He threatened me with having my truck parked there, and took delight doing so. I've never been spoken to like this before, this young man definitely had a chip on his shoulder. The horse book is a joke. This young man who was the teller yelled at me and other customers. I watched several people just throw their programs in the trash and walk away out of frustration. They flat out refused to turn the volume on to hear the race caller, even on popular tracks. Several requests by me and others were met with grins, shrugs, indifference etc. I highly discourage anyone from playing horses here. They just don't care. Really really pathetic. The buffet had celery that was white on both ends. Those of you that eat celery know that this happens after many days in the crisper bin. How many times was this put up and taken down? It was indicitave of the entire buffet. I wondered why there was no line. If there is ANY doubt, ask to see before you plunk down your hard earned cash, discount or not. The one saving grace was the coffee shop. Staff was friendly, portions were generous. Other than that. I hate to say it, but I highly recommend that you don't set foot in this place. Ever. I did see several long time employees here. We haven't been since 2006. They were still their friendly and helpful selves, but the newer younger ones were, well for lack of a better term...punks. will not return and will tell all my friends as well. No second chances, stay away from this place.
First off the staff is awesome! The suite was massive. View was amazing. Loved our trip and my little 2 year old did too! Room was very nice and very well kept. Great pool and other amenities! We will be back for sure.
Really the best experience on the river in Laughlin, Nevada. Great clean accommodations and the friendliest staff. Dining was great with it's many restaurants. Service at the bar was also very well with it's many cocktails and foreign and domestic beers. Just an awesome experience.
My husband and I have stayed at the Aquarius Casino Resort several times. All our experiences were great. Everyone was always very kind, especially the staff at the Window Buffet. Thank you Aquarius!!!
Took off on a Friday after work and just headed up to Laughlin . Got to Aquarius about 8pm and there was a long line at check in so for fear of not getting room I got online at booking dot com and booked a room. By the time I got to front desk which was pretty quick as busy as they were, they already had my room set up and a great rate. So we checked in and had dinner and went to watch the live music and gambled a little and won. The next day I went to front desk because I had a free room that I get in the mail from Aquarius so I wanted to see if I could stay another night. They were sold out by this time but the desk gal worked with me and was able to keep me in my same room and use my free room coupon. Love this place because they are so accommodating. So that day we spent by the pool and more live music at night. The only thing I would say about the new pool is it needs more umbrellas or shaded area
The Aquarius is one of the nicer hotels in Laughlin. One great thing is they have a MacDonald's an an Outback steakhouse indie the hotel. The Outback is the best one I have ever eaten. We have been to this hotel several times on our boating trips. We went in May and the cost for a room was 42.00. Such a great deal. It isn't fancy but is cheap and clean. I would recommend this hotel.
Morning All, This hotel/casino is a great 3.5hr trip from Phoenix and has 4 things that make this a great place to stay. 1 spacious rooms, 2 the people at the casino are friendly, 3 the casino doesn't smell like a wet ashtray and for this 62 yr old asthmatic this is great and #4 best thing is that Carla from the Santa Fe doesn't work here
We had to wait in line 15-20 min. just to check into our room, which gives a bad impression as soon as the guest walks in the door. The room was nice, but there was an unpleasant odor that came through the vents during the night and the shower drained very slowly. I've stayed in nicer rooms for a lot less.
Very nice hotel with a great location in Laughlin. Checked in on a Sunday for a 2 night stay, the beginning of a 15 day road trip. Alvaro was at the front desk and checked us in, quickly, efficiently and with a smile. The hotel registration area is spacious and well located. We asked for a room on a high floor, not too close to the elevator, and received a room on the 18th floor with a partial view of the River, very nice. The room was spacious, clean and everything worked well. The casino floor is large, well lit and had a good selection of slots and table games. The hotel also has several restaurants including a nice buffet with a river view. Access to the Riverwalk is easy as well as to other casinos, the river cruises and other activities. Plenty of free, covered parking. The Visitor Center, Outlet Center and Eveent Center are all very close. First time here at this hotel, we'll be back.
I love that I never have to leave the hotel because they have everything you need right there. Best hotel, casino, restaurants and the customer service from the employee is excellent. The rooms are so nice and if I could take the bed home... so comfy ..... They just put in a beautiful new pool that is to die for. My casino Host Sharon, is awesome. I just love it there.
Had a relaxing fun visit for my first visit to Laughlin! We enjoyed Aquarius especially since we won some $$ playing slots! It wasn't "crisp" clean but for as picky as I am it was fine. We enjoyed The Riverwalk and hit every casino Players Club along the way for a discount on breakfast and free play! Would go again and stay here!
We visited the Aquaious with another couple for the weekend. We enjoy this hotel for a getaway weekend. The casino is nice and the games are pretty much the same as all casinos now. The machines are fairly clean and maintained. The restrooms are very clean. The hotel was good and the room was clean and comfortable. The only real complaint is that the service at the coffee shop needs some attention. Every time we dine there they say "they are short handed" and have keep apologizing for the slow service. The food is good but it just take a little time.
One of the cleanest and nicest hotels on the strip. I like to stay in the adult tower (no kids running the halls all day and night). Even though I don't usually win, it's one of my favorite places to play in the casino. The machines aren't so crammed together like most casinos. Haven't had the opportunity to try the new pool out yet, but it looks inviting and has to be better than the rooftop pool. All the restaurants are very good. The Italian is a little pricy, but worth it. Great crab buffet on Fridays. We also eat at Outback and the Café often.
Excellent for the price/ what a deal! Refrigerator and coffeemaker standard in the room! The buffet was good with all you can eat crab legs and free margaritas! Pool has been redone. Everyone that works at the Casino was Excellent!! When we come to Laughlin we only stay at the Aquarius! Go play during the day on the river then come back in for evening fun!
We have been coming to the Aquarius hotel for a few years and it is always clean and great customer service. Large casino floor and good location. We always enjoy it. They have Outback Steakhouse, Panda Express, Subway & McDonalds along with a great buffet and other café'.
If you like the water they got you covered; water sports-jet ski, water taxis, river cruise, even golf by the river and lots of fun in the pool. The Restaurants are very nice; we like the Vineyard the Italian food and steak are delightful, the Windows on d River has a delectable seafood buffet. The casino got most of the games...maybe around 800+ slot machine and over 20 table games. The rooms are clean. GOOD Service.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Marlon G. Thank you for choosing the Aquarius. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and venues that the Aquarius offers. We will continue to maintain great quality as our guests expect. We look forward to your next visit.
We thought we were well prepared for our stay in Laughlin. Unfortunately we weren't. First of all the check in were extremely slow. We arrived late on a week day - but still waited for 30 min+. Booked a rolla way bed at check inn that didn't come. Our room was dusty and the hotel seemed a bit dirty. We arrived after a 6 hours drive but had gladly taken the additional 4 hours in the car to get to Renaissance Indian Wells Resort. The area is not recommendable for families. However, the area is nice if you plan a trip with your friends.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello Michael-OA-DK. We apologize for the inconvenience you encountered during your stay. We strive to provide a convenient stay for our guests, and we are sorry that we couldn't make your stay pleasant. We will share your concerns with our management team. Thank you for your visit, and we hope you will revisit us to get a better impression in the future.
Clean comfortable rooms, some with river view. The staff is always friendly, and helpful. Fast check in and check out. Good restaurant options.New pool area with cabanas that can be rented, with a pool bar.Large parking garage. The Aquarius has great promotions which enable us to get to Laughlin every couple of months.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello cmacdu. Thank you for your delightful review. We are excited to see that your overall stay was enjoyable and convenient. Thank you for choosing the Aquarius, and we can't wait to see you again.
Clean, comfortable room on the river. This isn't the Ritz, but a decent room with good restaurant options and a good casino with a wide selection of machines to play. It's our first choice whenever we visit Laughlin.
Jamie S, Digital Brand Specialist at Aquarius Casino Resort, BW Premier Collection, responded to this review
Hello jonathanwZ2354VP. Thank you for your kind review. We are excited to see that your overall experience was great. We are thrilled to see that we are your first choice, and we can't wait to see you again.
We have been to the Casino before - but this was the first time we stayed at this hotel. First, the hotel is one of the newer ones. Its amenities are outstanding. A large swimming pool, tennis courts, and workout center - all without a resort fee. There are a number of nice restaurants at all different price levels. Service is excellent. The staff is trained to provide superior service. I don't understand the negative reviews at this hotel. Compared to the Edgewater or Colorado Belle, this is like the Ritz! Our room was spacious and the housekeeping was superb. A refrigerator, coffee maker, and large TV are included. Everything worked perfectly. The housekeeping was excellent. Our room was nicely appointed and the lighting in the bathroom was good. We used the free valet parking and our auto was delivered to us in less than 3 minutes. The Casino has a large non-smoking area. We will return on our next trip.
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